Vivid Seats | Buy Tickets App Reviews

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I was scammed.. Very disappointed. I intended on purchasing Lakers tickets for my boyfriend’s birthday in February. The game wasn’t until April. Upon purchasing the tickets, vividseats claimed the tickets were “GA” and showed a picture of seats behind the lakers basketball hoop. I spent over $100 each for the tickets. After purchasing, I went to show my boyfriend the tickets, and the description of the tickets completely changed. It stated they weren’t tickets to the actual game, but tickets to a bar and club AT the game that you can’t even attend without actual game tickets. I immediately called the same day I purchased, and they were rude on the phone and not only would not help me resolve the issue, but spoke to me as if I were dumb. I called multiple times to get it figured out and no one I called spoke English well, and couldn’t fully communicate with me. I was polite and just trying to get some resolution, but was hung up on, and belittled. Customer Service told me the only thing I could do was sell the tickets. Not only were these tickets not the tickets described, but I never even received the tickets. I messaged a Laker’s fanatic, and he also informed me these tickets go for $25 on other websites. I was fully scammed, and lost out on over $200. Never again will I use vividseats, and I will tell everyone I know to stay far away from that website. f vividseats

Don’t trust these guys. I bought tickets. I paid for them. Their website listed my tickets as “confirmed” in big red letters on my account. But they never emailed the mobile tickets to me. On the day of the event I chatted online with customer service twice, both times the rep promised my tickets would be emailed before the show. The second person I talked to, “Christopher” said don’t worry the tickets will come. Just go even if they haven’t arrived. They will be emailed while you’re in line to get in. I’m sure you can see where this is headed. I went downtown. I paid for parking. I get to the venue. Still no tickets. Now I’m outside on the phone with vivid seats like an idiot for an hour while the show starts without me. I finally talk to some one who offers me a refund. We’ll see if it ever comes. When I asked why they didn’t just tell me that afternoon there was a problem, she said they didn’t confirm the tickets weren’t coming from their “seller” until 30 minutes after the show had started. THEN WHY DID IT SAY THEY WERE CONFIRMED ON MY ACCOUNT?? Ok I’m done venting. I know it’s just a show and life will go on. But don’t make the same mistake as me. Oh and the tickets were a gift for my wife, so I drug her into this whole debacle. Luckily she has a sense of humor and she loves me. If that refund ever comes, I’ll try to make this up to her.

Had to jump through hoops and Prices are INFLATED!!. I used Vivid Seats to purchase 10 Phillies tickets. Payment went through fine. I started getting all these emails that reference tickets had been “sent” but no actual email with tickets. I tried calling to speak with a rep and they don’t have anyone you can talk to, all automated and we know how wonderful that can be. I did a chat session and the first rep was ignorant, couldn’t walk me through how to get my tickets, and then told me the only way to get my money back would be to sell my tickets back! I ask “How do I sell tickets I don’t have???” He couldn’t answer me and continued to get more ignorant with me. After 45 minutes he disconnected my session and I was stuck. So I had to start ANOTHER chat session. This rep was helpful. Walked me through the many steps you have to go through to get your tickets and settled my issue in 25 minutes. I needed to purchase 14 tickets for another game and decided to shop a few sites this time. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . They charge $7.75 per ticket for a service charge but provide terrible service, then $2.50 per ticket for an “electronic fee” ummmm why???? It’s just a way to gouge prices.. pure greed!! Go somewhere else.

Terrible Customer Service. I went on the app (on which I have a loyalty account) to look for Styx tickets. The loyalty deal is buy 10 tickets, get one free. I had 6 points prior to this experience. I received an email for a 10% off deal to try to get me to purchase the tickets. I decided to purchase three tickets through the email they sent me. However, apparently the email they sent me was for a different account of mine that I no longer use. And different than the one I was logged into on the app. The difference between the two email addresses was one underscore (_). I called customer service to see if they can just transfer the loyalty points to my other account since it was my intent to buy on that account in the first place and the only reason I didn’t was because I saw this email that was for some reason sent to my other account. Not to mention the fact that I am the owner of both emails, so I don’t see any reason for them to deny my request. They refused and said there is nothing they can do. The whole point of a loyalty program is to keep customers coming back. If this is how you treat said loyal customers then I don’t intend to come back

Lost 335 dollars :(. I’ve bought from this app one time, to go see stray kids, it didn’t work at first but somehow I managed to get in, I’ve got the tickets now in Ticketmaster. Since I’ve used this before I’ve decided I wanted to buy again from this app. So I did and the day before the event, i was supposed to receive my ticket, I’ve never received my ticket, so I called into customer service. They told me a bunch of stuff that didn’t help, but helped a little bit. I transferred my ticket to my mother’s email. I opened the email and clicked on the link and tried to do the progress, but it showed me the same thing that happened to me. I was upset since I already contacted them two times the day before. I contact them again and I told them about my situation again they told me the same thing on what to do but they did manage to retransfer the ticket to my email again. Today is my event and I’m pretty upset. I feel like I got scammed. Worst part is that I wasted $335!!! And apparently they can’t give me my money back bc it’s a reselling app. I’m really disappointed. Please do not buy.

Will never use them again. Ordered 5 tickets to an MLB game 2 hours before the event. My friend was being honored for his military service at the beginning of the game so I wanted to be in my seat at the start. I hadn’t got my tickets shortly after I bought them so I contacted customer service. They told me the seller would be uploading the tickets. About 5 minutes before the game started I still had not been sent the tickets so I bought tickets at the stadium so I didn’t miss my friend being honored. The tickets from Vivid ended up being sent to me 1 minute before the start of the game. Vivid would not give me a refund or a credit for the tickets since I received them before the game started. A minute before the game starts is not enough time for anyone to get to their seat to see the start of the game. This wouldn’t normally be a big deal except I needed to be in my seat at the start to see the award. I think it’s terrible Vivid thinks this is an ok way to run a company. Many people expect to be able to see the start of the game. Now I’m out $260. I thought Vivid would treat their customers better and have a better policy.

Bad customer service. I sold four pga championship golf tickets on vivid seats. My original purchase of the tickets was later cancelled due to it being limited capacity. I still wanted to fulfill the sell order and was still able to do so by buying new tickets. I spoke with customer service through their chat function and made it clear I did not want to cancel the sell order. They confirmed that I could do this if I wanted to since they were just general admission tickets. When I was about to buy new tickets, vivid seats called me and said they had cancelled my sell order. I was set to profit $851 off the sale of those four tickets, so I wasn’t happy about it. The guy on the phone said he couldn’t do anything about it and if I wanted to complain to management, I would need to send an email. I emailed management asking them to reinitiate the sale. I received no response for several days. I then reached back out to vivid seats through their chat function to try to get them to resolve the issue. They tried telling me that I didn’t contact them and tell them I didn’t want to cancel the sale and therefore they couldn’t do anything about it. I then informed them that I had screenshots showing that I had talked to them multiple times about it and they had given me permission to still sell them. They then, went back to management to discuss again, before giving another excuse on why they couldn’t do anything about it. They made no attempt to rectify the situation.

Worst Customer Service Experience Ever. I’ve never written a review and this experience was so bad that I had to let others know to steer clear and not be scammed. I never got my tickets to the event and never got refunded. I bought 4 tickets to the giants vs eagles game for my 3 friends and I as we continue our yearly tradition. The game was in December and I bought them in August. The tickets never showed up ( the seller said he sent them). I called Vivid Seats 3 different times in the 2 upcoming days before the game. Talked to a variety of people at vivid seats. Tickets nowhere to be found. One man I spoke to said it was a problem on their end, another man from vivid seats said it was a problem on my end. They told me they didn’t know what to do about this situation. (It wasn’t on my end because I bought the parking pass on the phone with one of the men and the ticket came right through). My friends were coming from out of state so I bought tickets in the section next to our original seats. I tried to get my money back for the 4 original tickets I purchased since I never received them. Vivid seats told me no refunds. I contacted my credit card company to dispute the charge. After a couple weeks I got an update with an attachment from Vivid Seats that said (All purchases are final with no refunds.” VIVID SEATS USED to be my go to app for tickets. I will no longer be using them and I urge others to look for alternatives to Vivid Seats.

Just wanted to say thank you!. A few days ago I reported that the app kept crashing. I deleted the app, paused a couple of days and reloaded. I did notice the user experience was a little different than before. Whether the issue was on my end or a true bug, I just wanted to thank you for acknowledging my challenge as an end user and reporting the feedback that I gave to the team. That, in itself, is a really big deal when it comes to customer service and the end user experience. Being a Developer or an Engineer can often be a “thankless” job so I just want to take some time to let the team know that there ARE folks out here that see you and we really do appreciate all the countless hours you put in to make the app world go around. I am happy to report that my user experience has improved and the app is now working as expected. I can see my tickets! Rock On Vivid Seats Dev Team and all teams involved 🤘🏼🤘🏼.

Never using this app again!!. I had a concert I had to go to and I was on call with customer service since at the ticket booth I was told I didn’t have my name on any of the seats. I had already sent vivid seats an email concerning this days before but no response? I ended being put on hold for over 40 mins, and they hung up on me so I was forced to buy new tickets at the event. The tickets from beforehand ended up being transferred right after buying the new tickets at exactly the time the event was going to start which is unfair considering the fact that I had already bought new ones in place of the ones that never arrived. Did they expect me to wait last minute for the doors to close on me?? I obviously was furious about this instance and had been waiting over two weeks for a response on my case as I was told to wait to receive an email regarding my case but never received anything back until I called today and was told I wouldn’t be receiving a refund. Even though I was put on hold the day of the event for over 40 mins while the event was almost going to start and no sight of tickets until the exact moment the concert had already started and I had already purchased new ones. Vivid seats do better!!!!

Beware T&C if your buying. I purchased tickets on Monday for a concert Friday. I did not receive the tickets until after 5PM Friday for a general admission entry where doors opened at 6PM. Their terms & conditions protect only the seller. You’re left in limbo hoping the tickets get delivered and can do nothing but wait and pray as the seller has until the show start time to deliver the tickets. I will never use Vivid Seats again and would caution anyone from using them. In their reply Vivid Seats states their guarantee ensures you’ll get your tickets in time for the event. The problem is that the Terms & Conditions allow for a refund of your money in lieu of providing the tickets. Presumably one wants the tickets and to attend the event, not their money back. Also in the Terms & Conditions they do not specify what they mean by “in time” for the event but in my interaction with their customer service representatives it was stated that the seller had until the start time to deliver the tickets. This gives you no opportunity to try and source tickets from a reputable vendor. I reiterate this is a platform designed to protect and benefit sellers over the buyers.

Do not use this app especially to resell tickets. I purchased tickets for a comedy show and had something come up so I had to resell the tickets. So I went through the app and figured out how to sell tickets after about 15 minutes, entered in the information for the seats and thought I had listed everything needed. Vivid does not auto populate the information for you even though you purchased the ticket on their app. A few days later I get an email stating that my tickets have sold and I need to upload them. I called Vivid for assistance only to be told that my tickets were not able to be sold because they are mobile tickets. Vivid allowed me to list my tickets for sale only to tell me after they “sold” that I can’t sell those tickets. I listed the tickets for $100 less than what I purchased them for and Vivid is charging me an additional $144 as a penalty fee. So this is nearly $500 for two tickets for a comedy show. I am deleting this app and will never use it again. And definitely going to notify everyone I know that this place is a scam. I’ll admit there was probably fine print somewhere stating that mobile tickets can’t be resold but it’s definitely not easily found. For your sake don’t try to resell tickets with Vivid!

Not customer friendly. This is my personal opinion and experience. Granted, I understand that Covid has been difficult for everyone, businesses included, but it has been extraordinarily disappointing to see this company’s response to canceled events and pleas for help from its customer. I had concert tickets that were purchased for June. When Covid hit, the event was first canceled then rescheduled for two years later perspectively. Sadly, I won’t be available to attend the event in two years, nor will I even be living in the state where the venue is at that time. When I asked for a refund under their Covid guarantee, I was denied stating that the event had been rescheduled, not technically canceled. Further communications have been completely ignored. Thus, in a time where every cent counts, especially when I can’t work due to lockdown restrictions in my area, this company insists I either eat the cost of the tickets or try to sell them a year and a half from now when the event actually happens. Please, do yourself a favor and buy directly from the event’s venue if you can and avoid this unfeeling company. If I had done that in the first place instead of trusting vivid seats, I would’ve been able to get my refund. Shame on you VividSeats!

First Time Buying Resell. I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I was a little nervous buying resell tickets. Especially with all the scalping and ticket scams going around but I decided to give it a try. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. In a panic I called vividseats customer service and tried to understand the situation. The lady who helped me was super polite and friendly. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). After a couple days they sent me a new ticket at no additional charge and I had no problems after that. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. Their customer service is some of the best I’ve seen. I ran into no issues getting into the concert and am extremely satisfied with vividseats.

BUYERS BEWARE! Never trust Vivid Seats!. Vivid Seats says they’re 100% buyers guaranteed. But are they really?… You should think twice when buying tickets from this fraudulent company based in “Chicago” because it’s really 50% buyers guaranteed. You are at greater risk of not receiving ticket(s) to concerts or sporting events and ending up paying for nothing. One time, I bought a ticket to a New Jersey Devils game close to the ice level and I never received a ticket from a seller. I was so upset I had to contact Vivid Seats on Twitter to see if there’s a way I can get my money back. And guess what. I didn’t get my money back and they were no help at all!!! I was totally scammed and never got the ticket. Had to buy one on Ticketmaster instead. Absolute joke! I highly recommend ALL buyers out there to NOT buy tickets from Vivid Seats. They are a fraud and untrustworthy under any circumstances. However, if you’re a wise person and still want to buy tickets on Vivid Seats, find the one that says “Instant Download.” That’s the only way you’ll know you’re guaranteed to receive a ticket in just minutes. Other than that, don’t waste your money. Buy tickets on Ticketmaster instead. They’re trustworthy and 100% buyers guaranteed. I hope Vivid Seats files for bankruptcy and will no longer exist in the near future!

Garbage App So Much Better Out There. This app and company are focused on catering to large sellers only. I purchased tickets from Vivid Seats that were e tickets that transferred through the Ticketmaster app and then could not attend the event. I went to sell the same tickets on the app and was told I could not because I was not a “large seller” (sells more than 10k in tickets a year) they require PDF tickets or Hard Tickets (neither of which were available for this event) . I was repeatedly told that I should just “Google for sites that allow you to sell your e tickets.” I will go elsewhere and have deleted this garbage app and will never use it again. I recommend any app other than Vivid Seats. Due the their response that again suggested I will go elsewhere, I have and will never spend money on this garbage app. It would be one thing if they didn’t let anyone do this but to let some sell them like this and force others out isn’t cool and frankly ridiculous you can not resell the same tickets on the app you just bought them on because you find out you cannot go. You’ve won Vivid Seats I will never use you garbage service again and I advise anyone considering this company to steer clear.

This website is a third party seller and they are scammers!. I purchased four tickets on Vivid Seats app for a Nevada Wolfpack versus Boise state game that according to Vivid Seats website was supposed to Take Place November 19th, in Boise, Idaho at Albertson stadium. I was online checking the schedule for the game and came across the fact that this game is actually being played in an entirely different state, Reno, Nevada. Which is an almost 8 Hour Drive for me. If I had known the game was that far away, I would not have bought these tickets but due to your website falsely selling tickets to a football game that you’re claiming is taking place in a certain arena when it’s actually not. now I am out $357 . I called Vivid Seats customer service. They told me and confirmed that the game I bought tickets for is in Boise, Idaho .I just got off the phone with Boise, State Broncos master tickets seller and they confirmed to me that the that they have known vivid seats to scam people before and in fact that’s NOT where the game is actually being played. I contacted the University of Reno Nevada to see if my tickets through Vivid Seats would still be good for that game and they told me no.

Worst Buying/Customer Service Experience. If I could leave zero stars on this review I would. From the moment I purchased the tickets I had a problem. It started with purchasing 6 tickets and only receiving 2 of those 6. After being charged for tickets I never received, I contacted customer service to see if they could send me the tickets and if not, refund the charge for a product I never received. After waiting 45 minutes I was told by customer service they couldn’t refund my money, to “take the charge up with my bank.” When we did go to use the 2 tickets we had, we arrived at the game only to find that the time posted on the App, on the mobile confirmation and the ticket was incorrect. We could no longer attend the correct time so I again contacted customer service to see about reselling the tickets to get my money back, based on their error for posting the wrong time, I was told the event was already in progress (it wasn’t since they had the wrong time) and they couldn’t resell/refund my tickets. When I asked about the incorrect information they said they would transfer me to the correct department to “look into this”, which never happened and I was disconnected twice. Not only did I pay for a service and product I never received, but the customer service was no help in correcting their mistake or helping to get my money back. I will never use this company to purchase tickets again.

Pink concert as promised!. I would first like to say that I was extremely nervous after reading some of the reviews that I would not get the tickets as promised and that my concert experience would be disappointing because my seats were not as promised! I worried for nothing and shame on those people that wrote those negative comments… I can only think that maybe they are competitors and trying to tear people away from purchasing their tickets on Vivid Seats. Vivid Seat is an extremely exceptional app. I arrived at the concert with my printed receipts as well as my app ready to go with just my thumbprint. It was easy Peezy! The seats were perfect and I can’t wait to go to the Rolling Stones that I also purchased on Vivid Seats. If you have any doubts let me assure you that Vivid Seat is the right app to use for any concert! Thank you so much Vivid Seat. And no, I was not paid for this review, it’s all true.

Horrible Customer service. Not the agent.. the agent did everything in her power. I’m talking about vivid seats policies especially for when sellers tickets just happen “to get switched to a new location”. I purchased tickets to an event 10 months in advance because I am a seat snob and I know I wanted particular seats. I got the seats and the hurry up and waited.. then I get the call 3 days before my event that my seats have been relocated.. and there is absolutely nothing they can do. They gave a 10% discount (big whoop) and the agent god bless her gave me a $50 store credit but there was nothing they could do... there were no more seats for single tickets left in my selection of seats that I wanted.. that I purchased 10 months in advance because the only ones available were for 2+ people. I ended up buying two seats because that’s how bad I wanted to go and wanted these particular seats... there really needs to be a policy in place that will not bump people’s seat locations at the last minute... I am very very very frustrated and after years of purchasing through vivid seats I will be taking my business elsewhere

Rip off company. I purchased tickets well before the pandemic hit and was excited to head to a concert as a Christmas present to my girlfriend last December. The concert was suppose to be May 2020 but for obvious reasons it was postponed. Which is totally fine and makes sense but a few months later around September 2020 they sent an email saying the event had been canceled which also totally makes sense and gave everyone 7 days to get a full refund, so I called.. I spoke to customer service who told me to expect a refund within 7 business days. After 2 weeks I called back and told them I never received the refund and this is where they started to scam me and try to say I never called them within 7 days of that email and for those reasons I was out of luck and could have a credit towards future events. But, How do I know this company will even exist after the pandemic?! They could go totally under with my “credit” and I’m screwed. I reached out numerous times via email, phone and even to the executives LinkedIn accounts and also had to call my bank to open a dispute which so far has gone in my favor because before the pandemic when I purchased the tickets there was no “7 day” restrictions if the event was canceled everyone was due a full refund. VividSeats is a gigantic rip off and I would use extreme caution when ordering any type of event tickets through them. Especially during this pandemic.

If only zero stars was an option!. I’ve used vivid 6 times and they’re batting about 50%. 3 went smoothly, not so much on the other 3. I ordered 8 peach festival box seats that I thought were VIP, but turns out they weren’t. They included a VIP parking pass (which doesn’t do much) and were seats in VIP box section that didn’t include any actually VIP amenities or access at the other stage. The listing was something like “Peach music fest with VIP! peach fest 4 day pass. VIP parking. Box XX” etc. I’ve never seen box seats sold through the festival website that weren’t VIP, so the seller emphasized VIP parking and box seats without clarifying that the box seats didn’t include VIP credentials. Vivid collected their nearly $1k in fees and refused to do anything about it. Then I ordered phish tickets at the Mann that never came. Had to scramble and pay more just to get in. At least vivid refunded my money that time (as I would expect). Just ordered 2 tickets to Zepp is Funk that the delivery got screwed up on and apparently they wanted me to create a new AXS account. Again, Vivid did nothing. I understand the money went to the seller but at least vivid could waive their huge fees. Most of these 3rd party sellers are scammers but Vivid is the worst. Im done with them.

Refund scam. I purchased tickets through vividseats for a Concert 7/4/20. On 5/9, I checked the status and realized it had been canceled on 4/30. I immediately sent an email requesting refund procedure aand was sent a reply that instructed me to check my junk mail for a 4/30 notification of the Cancelation. That email would contain the refund instructions. Sure enough. In my junk mail I found this notification with a 7 day time frame to request a refund otherwise I would be issued a credit. My plea for leeway with this rule give its direction to my junk mail has also been denied. I am left with an 1100$ credit towards tickets that has an expiration date. So that money could be l lost altogether. It is very important to note that I have their app and regularly receive notifications from them. I also get email that goes directly to my inbox. Neither method of communication was used to notify me of the refund process. I obviously would have seen it and been able to respond if they had, which begs the question if their communication method was deliberately misguided. Criminal. So disappointing. Please do not give them business.

Customer Service via Chat is a Joke. An okay site to buy and sell....until you need answers or help!! I go to probably 12-15 ticketed events a year...I'm no rookie at buying or sellng, tickets. I spent about 30 minutes on Vivid chat last night...first what seemed like forever before I could get out of the 'auto response' system and to real person. Tried with another question today, and gave up!!! Went to Stub Hub with the same questions, via chat, within 15-20 seconds, had real person, who immediately answered my question....done, and within 1-2 minutes! Forgot to mention, I went to email last night with my question first....have yet to get a response there! Last nite on vivid, when I finally got a live person, it went on probably 15 or 20 more minutes before I finally said, I have to move on...this person tried but gave answers that didn't even apply....he clearly didn't understand their systems or my questions. Sooooo....after I get the tickets I bought yesteday from Vivid, I am deleting this app and am sticking with Live Nation and Stub Hub going forward!

Bait and switch. Deceptive company. If I could leave a 0 I would. I initially attempted to purchase tickets on Friday December 29, 2023 for the Super Bowl being held in Las Vegas on February 11,2024 after a notification came across my phone for 15% off. However when trying to finalize the purchase all Vivid Seats took off was $30. It was hidden so the only way I could see the line by line pricing was by clicking several drop down options. So instead of finalizing the purchase, I called Vivid Seats to explain my issue. But they were of no help. They kept asking me to forward an email. It took them a while to understand the 15% notification wasn’t in email but instead a push notification. But they did ask me to email me a screenshot which I did. They said someone would contact me the next day but no one did. I spoke to a Sam, then a Ryan at some point over the course of December 30 and 31. And I spoke to a Joe who finally told me the protocol was to FIRST, I had to purchase the tickets at full price. THEN I would need to call in to have them credit me the 15%. So, on December 31, 2023 I made the FULL PRICE purchase and called and spoke to Joe again who said I would hear from Vivid Seats via email the next day. But no one has responded or credited my 15%. And I keep getting the run around because I kept asking for a supervisor but was never transferred to any. These are deceptive and criminal practices

Poor customer service, won’t send me the tickets I purchased. I have purchased multiple tickets for a basketball game and after the purchase they do not send you the tickets. They make you download their app and create an account in order to get to the tickets. I have done this but it repeatedly tells me my password is incorrect. When I attempt to use the password reset function, the emailed link sends me to a page asking me to log in to my account. I can’t log in to my account because it has the incorrect password. Then it prompts me to ask for a password reset again in an endless cycle. I have repeatedly attempted to email, live chat, and call in order to gain access to my account but because my event isn’t happening within 24 hours they will not let me live chat or speak to an agent. They have not returned either of my emails as well. This is extremely frustrating and I don’t want to have to wait until the day of the event to be able to speak to someone to get access to the tickets I PURCHASED. I will never be buying tickets through vivid seats again.

Disappointed. As an avid concert ticket purchaser, with everything with COVID 19 going on... vivid seats was def not compliant with the situation. They gave us 7 days to respond well one I saw this email a little later into the 7 days , I call them immediately but nobody answered , I waited 3 hours for the chat online but nobody answered. Twice I did this and then decided to email them because this is ridiculous. And during this time I had a family member who was diagnosed with covid and in the hospital it was extremely upsetting. All they can tell me “ it’s past the 7 days”. Really? I am a loyal customer but from now on I will not be participating in their tickets. I will not be recommending this app to anyone moving forward. Actually , I’ve had a similar situation that happen with FGL tickets in homdel NJ as well last summer. They are awful with refund. I’ll go back to ticket master & live nation / stubhub. Thanks for not being understanding during this rough time, 7 days is truly not enough time especially being an essential worker and dealing with sick family members. They will only care when it hits home I swear. We are all in need of our money the proper way. Extremely disappointed . Never again .

Unimaginably bad experience. I can’t speak enough negative about Vivid seats. I started with an attempt to purchase 6 tickets for a show this month in Philadelphia, “Rocky the Musical.” I purchased the 6 tickets for the day I would be available but, somehow, I had also purchased 2 for the following weekend. Thinking that they would correct my mistake, I immediately contacted Vivid Seats and was told that the only option was to resell. In the meantime, some of my party couldn’t make my original date and now I had 4 tickets to sell for 2 different dates. It was incredibly difficult to even list the 4 tickets and the first date passed without reselling even though my price was the lowest. When I contacted, I was told that they never made the website listing because my information “didn’t fit our format.” Having lost 2 ticket sales, the nice gentleman on the line helped me properly list the other 2 for the following weekend. The following weekend, after the show, I received notice that the tickets had sold and that all it needed was “my approval.” I panicked wondering if I had missed another sale. When I called, I was informed that the sale didn’t go through as someone (presumably me) had “rejected” the sale on the afternoon of the show. I did no such thing and have now purchased 8 tickets for 4 tickets to a show.

A Financial Nightmare!Do NOT lose your $$!. I bought(or so I thought)tickets for the Laker game. On the way to the game, I called to verify seats because I had received a confirmation email and my card was charged but I did not get ticket info. I was told hat the seller had not confirmed so the tickets were canceled but I would receive my refund in a few days! They found other seats and my card was charged again and AGAIN the tickets for some reason could not be finalized. 30 minutes until starting time, seats were low but they found better seats but I had to pay more of course. I told them it is the only money I had left to PLEASE only charge my card if they were sure we would get seats! When we arrived at the Staples Center we got an email that the seats were sold!!! NO one could give me answers at VS and now hundreds of dollars ithe hole, my daughter had to buy her own birthday tickets from the box office because VS had taken my entire paycheck. I couldn't even buy my daughter dinnner. We were stressed, missed opening of the game and the saddest thing is I never got an apology or remimbursement for the nightmare or fees I later inurred from my bank. I had to wait over a week for the hundreds of dollars that Vivid Seats stole from me. Use Geek Seats or any other hub but this scam!

NEVER BUYING AGAIN!. My friends and I planned on attending the Buku Music + Arts Project in 2020, but the event was soon cancelled due to covid-19. I purchased my tickets through Vivid Seats while my friends purchased theirs through the Buku website. My friends received a complete refund on their tickets leaving me as the only individual in the group stuck with no refund. For quite some time I have tried to call Vivid Seats about this issue and was never able to actually get to a representative as the automated menu system repeatedly glitched. Finally, after being on the automated menu page for a while today, I got a hold of a representative. He took all of my information and then found out I was calling about a return and he flat out hung up on me. The lack of communication and poor customer service is outrageous. I want the refund I deserve but since I bought my ticket through their site it looks like I will have to attend this festival alone. As I have told all of my friends and family- PLEASE listen to me and NEVER buy from vivid seats ever again. Hopefully their company will see this review and reconsider but i’m very doubtful of that. Very disappointed in this company.

The Absolute Worst Experience I’ve ever had with Buying Tickets!!!!. The App is absolutely useless....It Doesn’t store your ticket it just shows that you paid for it?? Ok... Well the Venue doesn’t care about your transaction it just wants the Barcode so they can Scan the ticket... Well you can’t get it because you need to accept tickets through a barrage of emails that most get lost in your Spam Folder.... Then you call customer service and your calling a third world country where you can’t even understand what the hell they are saying... But they get mad at you and hang up on you because I couldn’t understand their broken English..... If I could give a Negative Star that’s what I would do... I will never buy tickets from them again ever or will I ever recommend someone to them....I arrived early just to sit and fight with customer service to locate this Parking pass that I paid to much for. I ended up missing half the game and had to pay out of pocket for a parking spot... I then call customer service to get a refund because the ticket was never used or Scanned... Bit the customer rep. Just laughed and said we give refunds even though you didn’t receive or use the ticket..???? Ok well then Vivid seats are a Fraudulent company ripping people off.... Oh and it took 45 minutes after getting transferred 3 times to get that answer!!!! ABSOLUTELY THE WORST!!!! DO NOT GIVE YOUR HARD EARNED MONEY TO THESE CLOWNS!!!!!!!

Worst customer service I have ever dealt with. The customer service here brings out a side of me I don’t like. My tickets were “delivered “, but when I tried to accept them, it said they were accepted by another email. How is that possible. After several back and forth emails, most of which were replied with the same words just from a different person, we decided to try a retransfer. Well, the show is tonight. The vivid seats app tells me my tickets were delivered….but guess what I don’t have. That’s right, my tickets! I want my money back, but now they’re saying they only refund for canceled events. I have even provided screen shots to prove that I don’t have my tickets. I will never use vivid seats again. Oh yeah, yesterday I tried a live chat, but unfortunately was disconnected, possibly at my own fault. Then I decided to call. I was on hold for 35 minutes, talked to someone for a few seconds then was put back on hold while the person “looked into it”, so after about 5 more minutes of being on hold, the call was disconnected and no one even tried calling back.

What a difference great customer service can make. I purchased tickets over a year ago through Vivid Seats. I thought I bought front row in the balcony. Turns out, that was not the case. I bought AA tickets rather than A. I initially complained to a customer service representative. She informed me that it was my fault for not checking earlier. I became increasingly frustrated. I spoke with another customer service representative and they made it worse. I wrote a review on the Apple App Store over a year ago and still no resolution. I sent another review on the App Store after another poor interaction and someone actually read my review and addressed the situation honestly and kindly. They informed me that I was mistaken and apologized for the poor customer service in the past. I thank Vivid Seats for eventually getting it right. I made the mistake. I am willing to own up to it. I will once again use Vivid Seats to purchase tickets.

DO NOT BUY TICKETS FROM THIS PLACE. HORRIBLE. HORRIBLE. Oh and did I mention, HORRIBLE. The company is a joke. The customer service deserves negative stars. I wouldn’t even give one star but I had to. I was surprising my husband with Eagles Vs. Cowboys tickets at Lincoln Financial field for his birthday and he’s never been there since we are Tennessee residents but are huge Eagles fans. So I get on this website and purchase 4 tickets for (what I thought) was Cowboys vs. Eagles tickets for November 11th. Well I actually bought tickets for the Eagles vs. NY Giants for OCTOBER 11th. Well literally not even 30 seconds after I had ordered these tickets, mind you they were $560( WHICH IS A LOT OF MONEY FOR ME ), I had realized this mistake and chatted them on their live chat right away and begged them to change the tickets or give me my money back. I BEGGED. But as anyone who does business with this site knows they do not do refunds or exchanges but by God they do have a spot where you can sell your tickets you don’t want! Isn’t that fantastic? (Please note my heavy sarcasm) So here I am in TENNESSEE trying to sell tickets for a game in NEW YORK. Wish me luck because this dumb site just cost me $560. Oh and if you have a problem don’t bother calling them you’ll just get the same rehearsed answer for your problem and be on hold for 15 + minutes. DO NOT USE THIS SITE. EVER. That is all.

Non-Responsive Customer Service. Bought tickets to an NFL game a couple weeks ago. Immediately after making an order, I received an email from vivid seats claiming there was a link to claim my tickets (no link was present in the email). I also received a ticket transfer from Ticketmaster with a broken link. I had a busy week and assumed I would receive my working tickets by gameday. Come Sunday morning, I had to contact customer service because I could not claim my tickets. Customer service chat was responsive at first, but then their solution was to have the seller resend the tickets, and my chat was disconnected with no resolution. My only choice was to buy tickets right before game time - I did this through vivid seats and the email came through with a working link, but now I’ve paid for two sets of tickets. I call on Monday to get this resolved, wait on hold for over an hour, get put on hold by their rep, then the call is disconnect and I did not receive a call back although they had my number on file. Customer service has sent me a couple “still working on this” emails over the past week, but I’ve received no answers from them. Was forced to dispute the charge with my credit card company instead

would give zero stars if i could. i ACCIDENTALLY deleted a confirmation email to accept my tickets and got on the helpline and chatted with them and they said they can request a retransfer of the tickets but there's no guarantee. i have proof i bought them and it literally says on vivid seats that i did purchase two tickets to the event, but since the email was deleted by accident with a bunch of other spam ones, i cant access the ticket with the barcode to get into the event. the people who helped me were not understanding at all and the concert is literally in less than 4 hrs. i spent almost $200 on these tickets and have proof i bought them but now can't go. i highly doubt i am the first person to ever purchase tickets thru vividseats and have my email accidentally deleted, yet they had absolutely no way to help me except say that they will request a ticket retransfer, and it's not guaranteed, and they have no idea how long it'll take. and i didn't even accept the transfer thru my email since i never got to open it. never buying from here again.

Steals money. I would give 0 stars if possible. Withholds money from cancelled events and refuses to contact venue and tells you to wait. Literally put the TBD date as 2099 so they never have to refund you as it will never reach that date. They send same generic message that they are waiting on a new date and cannot refund you even though event is cancelled and completely cut off contact. Same generic answers from every customer service representative, the exact same automated answer, and then just stops responding. I will never use this platform again. Use stubhub! Their customer service actually cares and are real people and solve any issues. Just wanted to update since they decided to respond, it has been over a year since I have been trying to get a refund. I went to lengths to contact the original company that distributed the tickets since my ticket was a resell, and that company said I had to get a refund through vivid seats but they have refunded everyone that originally bought tickets through them. Every single time I contact customer service to tell them I have this documentation, they tell me “we are in constant contact with the venue” which is a lie because if they were, they would know that it is cancelled. Then they stop responding. They have cut me off contact and stopped responding 3 times now in the past year of me trying to resolve this issue. Now I am out of over 300$. Avoid them at all costs

I would leave zero stars if I could. I’m not one to ever leave negative reviews but after my experience with this company I must warn others before buying tickets with them. I had a concert that was cancelled so I contacted customer service for a refund and they are refusing to give me my money back because they said the event is “postponed.” I sent them proof of event cancellation not postponement and they still are telling me it is postponed. I now have to go through my bank. The funny thing is that I never even received my tickets in the first place. That was another issue I had and the day of the concert I still had no tickets in my possession when I paid for them back in May. Even if the event wasn’t cancelled I don’t believe I ever would have received my tickets. The company itself does not sell tickets they get them from a third party which to me, is unreliable and I should’ve looked into it more before giving them money. I will not be using this company again and I recommend that you do not either unless you want to be scammed.

Refund policy. I give your company zero stars. My event was canceled due to the pandemic. You took my money immediately out of my account but would never put it back in after the events cancelation. You kept trying to get me to agree to reward credit. I sent numerous emails asking for it to go on my debit card, I kept up on the communication after the 4 weeks were up when you said I would see it in my account and never did. You again wanted me to put it on a reward credit and now you’re saying I didn’t respond fast enough for you so you put it on a reward credit and will still not give me my debit card credit. I have told you since March 13th in numerous emails I wanted my refund back on my debit card. You have taken advantage of this situation and have been awful to deal with. I would tell everyone to not buy tickets from your website. Your company has done nothing but take advantage of the cancelations due to the pandemic. You should just refund people their money back immediately the way they purchase the tickets!!!

Will NEVER Use Again. I purchased 2 tickets for an NBA game with the insurance to ensure that I receive my money back, per their 100% Buyer Guarantee as they promise on their website should something happen and I am unable to attend. Well the March 21st game was cancelled due to COVID19 pandemic and these people have refused to return my $335 because they claim that NBA games are “postponed” and not canceled. Since the promotion company has have changed their status, I and I’m sure hundreds of others have been forbidden to be reimbursed our hard earned money. I see that there is a class action suit against them for this very reason! I plan on joining it because they have basically conned us from our money. They are saying that once the promotion company changes the status to cancelled, then I would be eligible for my reimbursement. Until then, I have to wait to see if the game will be rescheduled, which we all know probably won’t happen because of the pandemic. If the game happens and the public are not able to attend, will they still keep my money? At the rate of this company and the response so far, I’m certain they will. NEVER will I go through a 3rd party vendor for tickets again!

0 star experience - warning to all users. If I could give them 0 stars I would. Purchased tickets 4 hours before the game, figured I wouldn’t have access to my tickets until an hour before the game. Hour before the game arrived, no tickets. Contact support, they said I will have them 30minutes until game time. No tickets. Contacted again. They said 15 minutes until game time and if not, they will resolve the problem right away. No tickets. Contact them again. They said they are looking into it and contacting the seller. I told them game starts soon and don’t want to miss any of the game. This is a hockey game, they finally decide to try and get us replacement tickets, 20 minutes after the game has started. We had a choice of taking the tickets that we missed the whole first period or a refund. We drove an hour to get to the game, paid for parking and spent over an hour trying to get this problem resolved. Customer ended up just giving us a refund that will take 5 days. They should have just gave us replacement tickets right away and there would be no problem. Why would I accept paying full price and miss the whole first period of a hockey game. We did get a $10 credit though. Such a joke of an experience. Will 100% be using an competitor app. Why use the credit when this same situation will probably happen again. Just be warned when dealing with vivid seats. Worst experience ever.

Zero Stars. Bought tickets to an event 3 hours away and a week away. Never could accept the transfer due to some error. Contacted customer service all week trying to get it solved. Eventually, I told them how far away the event was and they said to try to contact them the day of the event before I started driving. The night before I got an email stating the tickets had been withdrawn. I got tickets through SeatGeek myself for the event as I had seen other reviews with this happening to people through Vivid Seats. I went to the event perfectly with SeatGeek. I got home and saw where they sent the tickets to me again 17 minutes before the event started. This feels like a scam to me as I never even got to try to accept them and not even sure they would have gone through. But, since they show they were transferred again-they did their part according to them. If you actually want a worry free time and not trying to wait at the event gate 3 hours away minutes before it starts praying for a possibility you get tickets if they actually come through without errors-go through a company that cares or at least one that will get you tickets at a time you could use them - SeatGeek was awesome! I will never use Vivid Seats again. I ended up spending twice as much as I should have for the same event due to their careless customer service. Hours on the phone and chat with no results. Surprised there is not a class action yet!

Shockingly horrible customer support. I’ve never had issues buying tickets through any third party ticketing app and I certainly didn’t expect any issues from a company such as VividSeats. I had ordered tickets last year (2020) for a showing of Wicked which was postponed until fall 2021. After seeing the new dates for the show I emailed and called vivid seats multiple times to get any kind of idea about when my new rescheduled tickets would arrive. Well days turned into weeks which turned into months and pretty soon there was only 2 weeks left of showtimes for wicked. I had continually reached out and the only response I received was that “we’re closely monitoring the situation and we’ll update you when the venue has confirmed any new dates.” I’m writing this review the day after the final showtime for my city has passed. So now I’ve spent money for a show I never got to watch and a constant headache as I try to navigate the customer support hurdles to talk to someone. They advertise a “100% money back guarantee” but I’ve seen no mention of it from them as I try to get my refund for these tickets. I also purchased the insurance for the tickets but apparently means nothing in this situation. I will never buy from vivid seats again and I strongly advise anyone who is considering buying from them to reconsider and buy elsewhere. Customer support is non existent and they will hang up on you if you keep persisting for a refund. Stay away!!

Horrribleeeeee !!!. The app tells you one price and ends up charging you a whole other price moreee expensiveee I was supposed to pay 290 for my two tickets, they ended up charging me 80$ more than that and they’re excuse was that it was for the service fee and that’s a toooo muchhh !! And if u want to get a refund you should’ve bought a 22$ insurance before you paid just in case you weren’t able to go or you wanted a refund on your order ! Like really why do they charge 80$ for service feee they don’t even do anything! It goes thru the app not them they don’t need that like wow I’m just so shocked and disappointed that they would do this when you wanna buy some tickets be aware that you’re gonna have to pay a service fee that’s prolly gonna be half of what you would be paying for your ticket beware because it’s gonna be a lot and the fact that they don’t even tell you there’s a service fee in the beginning is just dumb they really should tell you that there’s a service fee that’s expensive and also that’s there’s a shipping feee for sending the tickets online 🤦🏻‍♂️it’s just really dumb. Really bad website horrible experience never buying on here again 0 stars negative starsss no one should get this ..

Crooks.. The second time they have stolen $800 from us. We bought tickets to a rodeo just before Covid, and the event was canceled obviously. They issued us an $800 credit, in spite our many attempts to get a refund. A couple of years later we bought tickets to a sporting event and attempted to use our credits. They charged our credit card instead. When we called the company to cancel the order, they insisted it could not be done and to take up the issue with our credit card company. We did, and the credit card company sided with vivid. fast-forward to now, we are again trying to use our remaining $800 credits which they originally said never expired but now they claim expired in 30 days, and they immediately canceled our order saying that they will not sell tickets to someone who has disputed a charge with them in the past. Amazing how they can all of the sudden cancel orders (which they claimed it couldn’t be done, but it can be done when it comes to stealing your money). We have attempted to resolve this with them multiple times to no avail. They are crooked and they will steal your money no matter what they have to do to get it. Do yourself a favor and buy tickets through another website.

Horrible customer service. I bought tickets from vivid to an event about a month ago, I recently found out I could not attend. I went to re sell them on vivid about a week before the event. One of the two tickets sold and I went to transfer the ticket. I realized I haven’t even gotten the original tickets I paid for. After emailed many times I finally got them after having to download another app and make an account. I had to obtain the buyers name, email and phone number from vivid. I checked to see if the second ticket sold and found out they took down my whole listing after one sold. This caused me to lose the money from the other ticket because they have a requirement you have to list two days in advance. When I got an email back, Team Lead Matt G of seller services said “We do not charge for listings, only for sales.” When I got five separate charges to my credit card, minimal charges but still charges. He also went on to say I listed the tickets as print at home, which again I didn’t and I double checked that. He ended this wonderful email with “Thank you, not”.

Buyer beware, don’t buy from vivid seats. Customer service is horrible and they are crooks! I purchased tickets through vivid and they sent me disabled tickets that were not able to use at the gate. The tickets even said “pass disabled” I contacted customer service and they had no resolution for it but just go down to the concert to see if they work…well they didn’t as I expected because it said “pass disabled”. Claims department did not reimburse me because they said they did their part of transferring valid tickets, which is incorrect. I have called numerous times and no one will allow me to talk to a supervisor or claims agent. It’s a scam and they are crooks. I will continue to call until I get my money back. Please save your money and don’t use vividseats! Reached out again to Vividseats about my refund (5.29) same response, they said the tickets were valid when they sent them to me although the tickets said “pass disabled” and when I went to the concert they didn’t worked. Thanks developer response in telling me to reach out to your team. Your team feels they are above the law and a disabled pass is a valid ticket! Sure doesn’t make sense.

Worst Ticket Scenario I’ve Ever Had. I accidentally bought a ticket to the wrong day so I reached out to customer service. They said I should resell my ticket since they wouldn’t give me credit or a refund. So I understand they have their policies but if I paid ~$8 more for ticket insurance on my checkout I could get refunded, funny how that works. But then I asked how to resell on their app then told me about the resell tab and such. There was only a pdf and physical ticket option. So I asked what option I should do. Welp, I was told I couldn’t because the ticket is now on a third party app. So in result they told me that they’re not set up to sell tickets from that third party. So I was told I’m unable to resell my ticket on the app that I bought it from but to resell another platform. And not only that theres fees from the purchase then theres fees from the resale. So ultimately if I don’t sell my ticket through a different platform for a way higher price to gain some of my money back then I just lose my money and the ticket. All because I accidentally bought the wrong day for a ticket. This is the 21st century and they haven’t figured this out. Worst ticket situation I’ve ever witnessed or been a part of.

DO NOT BUY!!!! Horrible Customer Service. This is the first time I have used this app and NEVER AGAIN. I purchased two tickets to a Michael Buble concert for my wife and I. Tickets were advertised as Row A, and once tickets arrived they were marked ADA Section!! After calling the customer service I was informed that this was clearly stated in the fine print. Which it absolutely was NOT!!! Tickets were advertised as Section 107, Row A. After a couple phone calls I was told, there is nothing that can be done; no refund, or can’t even exchange seats for us...we are now out over 300 dollars...I am absolutely discussed at a company like this. We do not have money, as we are graduate students and this was going to be special outing as he is our favorite artist...Do yourself a favor and use literally ANY OTHER Company!!! VividSeats is nothing but a bunch of crooks who are only in it for the money... if you need anything they will gladly take your money and do nothing to make it right. Seriously; please use any other ticketing app...not worth the risk, and we paid the price...If this could be a negative star review it absolutely would be!!!

Easy to use app and fees are better than competitive. I have used Vivid Seats dozens of times to purchase tickets to my favorite sports teams and artists. I love Vivid Seats because they make the ticket purchasing and delivery process so streamlined I can buy tickets to Cubs and Bears games up until minutes before the game. They do a good job of showing you if the ticket is an instant download, mobile ticket, or shipped ticket so you know right away what you will be getting. I also like that they have views from sections in lots of stadiums. It helps me get a sense of where every seat is and if it is worth the listed price. Lastly, and arguably most importantly, I am always sure to compare prices at checkout rather than the listed price because all of these secondary ticket companies list their fees and service charges differently at the end of the process. At checkout, Vivid Seats is usually the cheapest option as their service charges are always lower than competitors like StubHub and SeatGeek. I will continue to use Vivid as my primary source of tickets because of all these factors.

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Not internationally literate. The app was easy to use in most regards; however I am booking tickets from Australia. The app wouldn't recognise the + sign for my mobile number which is used preceding the country code of 61. I was left unsure that I was legitimately booking tickets; I hope it works!!

Great options. Really good variety of things to book and do! 5 stars!!

DO NOT BUY FROM VIVIDSEATS. DO NOT BUY FROM VIVIDSEATS. ABSOLUTE FRAUDS. I was sold a duplicate ticket and denied entry at the venue. Dealing with their support team for a refund is an absolute nightmare. DO NOT DOWNLOAD THEIR APP, DO NOT GO ONTO THEIR SITE.

Worked well. Was after baseball tickets in NY and got onto this. Easy to arrange but then sceptical after reading reviews. Tickets arrived and after minor issue downloading all worked out as planned. Worth checking out.

Extortion. Handling and device fees are extortionate

MLB Seats. Good price for seats - massive tax added by someone - $96 to $125 - good luck if you can get it 😫🤪🙃😬

Insanely high fees. The fees are almost as high as the tickets

Roger. I have purchased tickets for two events in January 2023 it was very easy.

Needs active connection. Be careful with this app, purchased tickets to Clippers game and it worked on WiFi no problems, when we got to the game the app wouldn’t load or display the ticket QR code until we logged on to a local WiFi network causing me to miss the start of the game. The app should save the image of the tickets so they can be shown regardless of if there is a reliable 4g or WiFi connection available.

Scammers. They say you get 100% money back if event is cancelled then when it’s cancelled they say they have changed your settings to credit your account and then make it impossible to contact them to get a refund. I live in a different country and can’t travel, a credit it useless to me.

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Brutal. This is the worst site to navigate

SCAM. This site is a SCAM do not use it! Period.

Ticket price transparency is lacking. Good app for getting tickets - but - prices are in USD which is odd considering I’m in Canada, buying tickets for Canadian shows/games. Always received tickets in a timely manner. Also ticket pricing transparency is sorely LACKING. A price breakdown on the checkout button would be a useful feature. Can’t see a breakdown on past purchases either. What are you hiding this information for?

False promises. Promised a free stamp upon downloading app and never got it. Sent an email about this and no response. Tried the “send your friend $10” and that didn’t work either. They claimed to give me 10% off another ticket, did not work. Estimated delivery of my electronic transfer was 03/20/23 and it is now 03/26/23 and I don’t have the ticket.

Horrible. Tried to add payment method and update address and phone number and kept spinning and spinning. Very difficult in changing password. There are much better apps. Do not use!

What I purchased I what I received was different. I purchased two tickets to Luke Combs that said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid seat misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

This app is not user friendly. Problem is exacerbated by vivid seats being an irresponsible organization

Good deals to be found. I often use Vivid , easy to use … and prices are always competitive. Thank you

AP-1234. Can’t adjust notifications

Work experience ever. At the end of the day Ticketmaster said the game was cancelled. Vivid never provided me a refund and claimed the game was rescheduled but never provided me with the tickets or any notifications that the game was rescheduled. I emailed them multiple times and never heard back. Customer service agents are useless. You can’t talk to anyone senior. They can’t or don’t care to do anything to help. They would rather just get you off the phone and on to an easier call.

Horrible. This app is scam as you have probably already read a few times. I bought $1400 tickets from this app and did not receive them through email like they claim. I highly recommend not going through this app. Made me jump through a bunch of hoops to try get my money back and they still denied me. Junk app!!! 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

Bad very bad. Bad very bad, worst app ever! 30% additional fee + $5 delivery fee even if you haven't received your ticket yet Why does Vivid Seats quote a price in $ on their Canadian site which does not refer to Canadian dollar? Horrible company with a horrible customer a real scam

ZERO. So i put my card on this app and keep getting charged. HAVENT BOUGHT A THING. App has no access to delete card into. Complete fing garbage experience

US$ ??? Why. I recently bought tickets on Vivid Seats for an upcoming Toronto FC game. Only when it came time to finalize the payment transaction, was it apparent that the price was in US$ ( not Canadian ). The final price was therefore approximately 20% more in CAD. Why does Vivid Seats quote a price in $ on their Canadian site that does not refer to CAD?? Why are tickets to see a TFC game in Toronto being sold in US$?? This is deceptive.

Scam beware. Also extremely rude customer service. I mean the absolute worst I’ve ever dealt with in terms of how rude they agent on the line was

Glitchy. This app is horrible

Ticket Transfer. Awful couldn’t access tickets then went to the how to video and it was a dead link!

Las Vegas Baby. Awesome to deal with, quick delivery, never disappoint!

Scam!. Tickets never showed up for March madness game in vegas. My guess is they were double selling. Terrible customer service. Asked for refund and they would dodge the question. They make it so difficult for you that you eventually give up

Love this app. My go to for all events!

Can’t sign in. I created the account on my iPad and it will not let me sign in on my iPhone!

DON’T GIVE THEM ANY OF YOUR BUSINESS. Terrible company with terrible customer service

Not impressed….. I had a credit from a previous cancellation due to Covid. Instead of getting a refund, I opted to take the refund as a credit plus an additional bonus ‘credit’ to do so. I finally was able to but a ticket and use my credit. But in doing so, I incurred ‘additional’ charges that I wouldn’t have if I just purchased the ticket outright. I know so, as I went through the purchasing process to determine the cost without using my credit, thus realizing the issue. In the end, the ‘credit’ was never given, as you jacked up the fees to recuperate it. Not impressed…

Scam. They sell tickets and after the order is confirmed the seller is able to recall the order and cancel it so will basically drive to the event and last minute your ticket is recalled (worst ticket selling App period)

Be aware. I tried to buy tickets as a Canadian and it was not clear at all that I bought in USD. Also I have never received my tickets 24 hrs later and their is no customer service person to call. The chat service didn’t recon give my order and I may have been ripped off 1500, this could be a Total scam for Canadians do not use

Can’t guarantee their guarantee. Bought tickets in Dec 2019 to an event that has been delayed. No problem. The issue is we are now 7hrs from event start and have spent 1000’s on travel to get here and have no tickets. All they say is they have a guarantee. I had to buy 2 tickets from Ticketmaster and have downloaded fine. Vivid is a joke. Buyer beware!!!!!! Took my money no problem…….. couldn’t put a round peg in a round hole if they all got together and tried…… that’s my guarantee. Bet mine holds more weight.

The worst. First and last time I purchase a ticket here. Expensive prices, USD dollars in other countries, lack of support. Prepare for paying a ton more money than what stated on the page. They mentioned me they have educated customers, which in the end means people prepared for all short of tricks. At this point I don’t want to go to the show anymore and feel scammed. I would give a zero if I could.

Deceptive. I bought tickets for a game never mentioned how much the fees would amount to until the payment was concluded hiding under shady terms of service wouldn’t recommend

What a Joke. No answers, no service, no tickets. Never Again.

Unreliable. Vivid has cancelled multiple purchases the DAY OF the game. This is after booking and going on flights etc. Unreliable.

Selling tickets. Can not sell tickets purchased from Canada? I read the fine print after. Use a different app for tickets.

Scam!!!. Bought tickets and instead of receiving actual tickets I got screenshots of them which cannot be scanned by the venue. Total Scam and am yet to get my money back.

Vivid Seats. This is possibly the worst app I have ever used and your customer service is deplorable

Bad!!!. So frustrating dealing with that company!

App is garbage. Trying to buy tickets, made two accounts and just keeps asking me to sign in. Piece of $41T in my opinion. Why launch an app that is useless?

So far so good!. Made purchase and tickets transferred immediately. Although it seems the instalment program is for USA residents only, but it doesn’t say anything in an easy to find place….

They double sold tickets. Bought tickets to a concert which they immediately charged for but when I went to the concert the tickets I had were already scanned into the building by someone else. Buy through Ticketmaster instead

Awful. I cannot get a customer service representative.

Great App - but scalpers are atrocious with pricing. 100% verified purchase helps with weeding out the fakes, but the pricing is just unbearable sometimes.

Service Fees. I had booked two separate concerts that were cancelled due to covid . I was left with a credit to use on my next purchase. That would be great if there was a concert near me I want to see . finally there is one however the service fee was almost the price of the tickets I wanted to purchase .

Not support available. If something goes wrong don’t expect any service

2 weeks of frustration works out ok. Bought tickets for the final Jays game of the season 2 weeks before the event. Received only two ne of 2 tickets the next day. Called and emailed them maybe 10 times over 2 weeks. They kept saying watch your inbox (Customerservice in Singapore). Day of game no tickets. On line with them again for 2 hrs. Finally some local person. They offered me 2 tickets immediate transfer. Went for it because the tickets were Ok compared to what I originally ordered. At the end of the day it turned out Ok but I had to hound them everyday for 2 weeks. Why didn’t they just address the issue in the first place instead of waiting so long? Creeps me out. Won’t be doing this again.

Vivid Seats is trying to steal $888 from me. Sorry, I gave them one star. Shouldonly be one.

Notifications. Hard to shut off notifications. Otherwise, very easy to use.

User unfriendly with unhelpful customer service. The app doesn’t appear to have a way to update personal information such as address or phone number, which means unless new orders contain billing address and other details that are identical to that which was used to place the first order ever on the account, they will error out due to information mismatch. It’s also completely unclear which information doesn’t match, or where to find and update the information. After several frustrating attempts to update my information, I called customer service. They spoke with me and transferred me to various other departments for 45 minutes before eventually telling me there was nothing they could do for me, and that I’d somehow have to try and figure out how to update my own personal information in my account profile (even though I had said there’s no apparent way to do this in the app). They responded again that they were sorry they couldn’t help me. Terrible experience.

Unreliable Source for Tickets. I purchased tickets for four different Montreal Canadiens games for this upcoming regular season. Knowing these were mobile tickets and knowing that season ticket holders had already received their tickets, after a few days I attempted to inquire about the status of my order. I could not get through on the 1-800 number. I could not get the live chat with support to work. So I decided to email. I emailed my concerns and customer support sent a form response saying that my tickets were guaranteed and I had nothing to fear. I gave it another week and emailed again, and received the exact same reply. Then, after two weeks, Vivid Seats removed all of their Montreal Canadiens games and cancelled all of my tickets. I then emailed customer support to request a refund. I received three of the four sets of tickets within a few days. When I didn’t received the fourth, I messaged Vivid Seats to seek some assurances. They said they were working on it. Three days have passed and still no refund. To top it off, two days ago, the games that were removed reappeared with tickets nearly doubled the prices. I do not recommend Vivid Seats if seeking reliable resale tickets. If I do not receive my refund as promised, I will be reaching out to the Better Business Bureau and the authorities.

Shady and sketchy. Customer service phone line redirects you to Online chat support. Online chat support redirects you to email. Email bounces back with an auto reply asking you to try customer support phone line. This company has no interest in helping customers who’s events have been cancelled. They issue a “voucher” which is impossible to find and use, and has an expiration date. All of this is terrible service and shady AF

Vivid seats. Literally one of the worst app ever. They literally tried taking me to court because I asked for my money back. Every time I purchase tickets there’s always something wrong with my tickets. Never buy tickets off this app literally a scam

Show your fees/total price UP FRONT.. Show your total fees/price UPFRONT

Only use the App. Their website is not user friendly when getting tickets from your account credit so damn painful The way I see it it’s just another way to make you download the app so for bay tactic you get 1 star

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Bad Customer Service. I purchased one additional ticket for the Mens Final Four in New Orleans through Vivid Seats. I received the ticket for Saturday’s game with no issues. All of the other four digital tickets I had, automatically switched to Monday game without me having to do anything. The VS ticket was not showing up for Mondays game. I contacted them at 7:00 AM CST that day. I continued to message them for 12 HOURS with no firm answers. I gave them a cut off time of 7:00 PM as we were entering the venue. I purchased another ticket and they sent me my second ticket at 7:04 PM and then refused to make it right with some type of refund or credit. I buy A LOT of tickets and have officially crossed them off my list as a credible source.

Terrible service!!. Beware!!! This app oversells tickets!! I bought tickets near the stage for a concert, 5th row up. They called me the day before the concert to tell me the tickets I bought from them were unavailable? How is that possible? They offered me replacement tickets. I accepted because I saw they were in a different section but figured they were at least near the ones I originally purchased. Get to the arena, the replacement tickets are in the nosebleeds! Complete different LEVEL from what I purchased! I paid for tickets right next to the stage, and ended up with tickets that cost less than 50% of what I paid for and close to the ceiling of the arena. Called customer service and they said since I accepted the replacement tickets, they couldn’t do anything about it! Even though they were on a totally different level then my original tickets. Absolutely ridiculous, use a different service that has their business together.

7 hours before my event and no hope. Currently it is 7 hours before my event and I have absolutely NO hope. I was impressed at first because when I purchased my ticket (ps I should mention that I got the insurance as well), they said that someone else had already purchased that ticket and so they had called and upgraded my seat. I kept waiting for my ticket to arrive. My tickets never arrived from the seller and the app said they delivered my tickets. I called them about it and customer service just kept acting like I was the stupidest person they have ever spoken to. They said things like “did you check your email? Try typing in tickets in your search.” And when I mention that I did all of that, they were like “are you sure you can’t see it?” Now I’m 7 hours before my event and I still don’t have a ticket to the event. I have called customer service 5 times now. They have not promised me anything - such as a ticket or my money back. They say they are calling the seller but through a different company?! I dont know why this is happening but it’s a horrible thing to do a few hours before my concert. To add to this, every time I called them (the day of and day before) I sat on the phone for 40 or so minutes before someone answered. Their machine said that they prioritize their calls by concerts within 48 hours. If their lines are that busy, it makes me think that their slogan of “100% buyer guarantee” is somewhat wrong. I will be updating this review after the concert time.

Never buy from them again!. I bought tickets to see Lauren daigle in March. Due to the coronavirus, they told me I could receive a 110% credit or a 100% refund, so I opted for the refund. They told me the refund would hit my account between 2-4 weeks. After the 4th week came and went, I decided to send an email to see the status of my refund. They then tell me I was unable to receive the refund, because they emailed me 10 days prior, telling me I had 7 days to respond to an email to say I still wanted my refund or I would receive the 110% credit. I’m not one who checks my emails on a daily basis, so to say I was livid is an understatement. The tickets were a Christmas gift that were for a family member who doesn’t live here. What am I suppose to do with a credit for something I can’t use now? They were NOT Helpful, they were not putting their “customer first”. They basically just stole $375 from me after telling me I would receive my money. It’s a complete scam and I’m sorry to anyone else who has had to deal with this hypocrisy from them.

Will never use again. If I could give 0 stars I would! I purchased tickets back in November for a concert in March. Unfortunately, the concert was cancelled due to Covid-19. I received an email from Vivid Seats and the performer letting me know the concert was canceled and I would receive a FULL refund of ticket price. It’s been 6 weeks and I still have no refund! You can’t find anyone at customer service to speak with, it’s all automated and no one ever responds to your call. When you send an email you basically receive an excuse as to why you haven’t received a refund, as of yet, but that it’s coming. I understand the pandemic has caused things to slow down but was told 4 weeks ago I would have my refund 2-4 weeks. I have emailed weekly, and I get a different excuse, weekly! I will continue emailing and going as high as I need to get my refund I deserve! PLEASE DO NOT PURCHASE ANY TICKETS FROM THEM!!!!! I hope this review keeps someone else from dealing with these unprofessional people and business!!

Worst customer service ever.. Absolutely the worst service I’ve ever experienced. I bought 2 tickets for $1500 total from vivid seats for a birthday present. Weeks ago. When I received an email saying they had been transferred I immediately became suspicious as I knew they had not. Never received a transfer email or a text which they said I would. Few days go by and nothing. I email them. No response. Few more days go by. Try to call. On hold for 1 hour and then they drop the call. They said they prioritize the calls but they don’t as you are able to talk to someone in “sales” but they are beyond useless. If you ask to speak to a manager or for any help they claim they can’t and then transfer you to support. For another time to be put on an endless hold cycle. If you try to use the chat feature, it is a bot as well. After an endless maze to try to talk to someone they say an agent will be with your shortly. At which no agent exists and then it kicks you out for inactivity. It’s a SCAM

0/5 DO NOT RECOMMEND. I ordered 3 tickets for Atmosphere and Cypress Hill at Red Rocks and never received them. Vivid Seats sent me the email saying my tickets were delivered to AXS (Yes I already have an account with them too) and when I checked it said no tickets had been received. I contacted their costumer service and they re directed me to Vivid Seat’s costumer service and they literally resent the same email saying the delivered my tickets to AXS and STILL NO TICKETS. Vivid seats made it impossible to actually talk to a representative and never made any resolutions for the problem. Luckily the ticket guys at Red Rocks already had a separate line for other costumers with the exact same issue I had. They were able to find that I had in fact purchased tickets and that Vivid seats DID NOT SEND MY TICKETS, so my friends and I were able to get into the show. They also said to NEVER USED VIVID SEATS FOR ANY FUTURE CONCERTS, they had a lot of other people with the same issue and no one else received tickets either. VIVID SEATS IS A SCAM AND VENUES ARE HEAVILY RECOMMENDING TO NEVER BUY THROUGH THEM!!!!!!

Stay Away from this app. I bought my tickets on May 9th for July 19th All Star game. App said my tickets were confirmed and would be delivered. After a month I called and I was told not to worry. On Tuesday July 12th I got an email that said call us about your order. I immediately called and was put on hold by an agent for approximately 35 minutes with no explanation. Finally the agent came on and said your tickets are canceled. I said how can this be? It’s almost two months after I paid. The agent said under these circumstances we usually replace the tickets for like or better tickets but not my order. I said is this because the tickets are worth so much more now? Agent said no we charge sellers exorbitant fees to cancel. I responded well you made more money canceling my tickets than selling me tickets, use that money and replace mine. Agent said no your order doesn’t qualify! I asked for a manager. Agent said no! I said please replace my tickets it’s been months and my kids have their heart set on going to this game. Agent said no. Moral here is don’t expect anything from Vivid if anything goes wrong, you will get no customer service just pay their fees and hope for the best because they will say we are a reseller it’s not our fault. I will never recommend this company, for the fees that they charge and the lack of customer service you get it’s not worth it. Vivid ruined a once in a lifetime chance to go to an all star game with my kids. What a disappointment!!

Refusal to refund after COVID cancelled $200 worth of tickets. Customer service is awful. They put on a show by sending an email that says if you contact customer service within 1 WEEK of the concert being cancelled you can get a full cash refund. Said email ended up in my junk folder and I was unable to contact them within the timeframe because it was two weeks later. Attempted to contact them at that point and couldn’t even reach one agent for multiple days because of call volume. They should not have set such a short window when probably 50 events were cancelled at the SAME TIME. When I finally got ahold of an agent they explained that since I took too long getting ahold of them that they will not give me a refund, and that it was my own fault because I “should have seen the email”. They gave some credit on my account but since there was only 1 event I was interested in it’s very frustrating. Garbage customer service and a company that won’t take responsibility for their own actions and just hang up on you. Three times.

Easiest to Navigate. I buy tickets to at least one event per month, so I’ve downloaded and used almost every ticket marketplace’s iOS app. What sets VS apart from StubHub and SeatGeek is the ease of use of the app. I never feel like I’m missing out on the best price/seat on Vivid because I can easily see and evaluate different options right in the app. On others, I typically resort to a desktop site instead, as I often have difficulty navigating the mobile apps. The design on each Vivid Seats ticket page is intuitive, simple, and informative; quite the opposite of other apps. I’ll continue to use the VS app to purchase tickets, especially for last minute sports games. With mobile tickets stored right in the app, getting into the United Center or Allstate Arena doesn’t get much easier.

Service fees are a rip off. Don’t use vivid seats to buy tickets. Their service fees are extremely excessive. They don’t break out the charges on the order screen, and their fee is outrageous. As a first time user, I didn’t use the app. I bought the tickets thru your web interface. I saw the price the seller wanted in the first screen. The 2nd screen only had the total and a buy/submit button- NO breakdown or even a mention that there were service charges. The email receipt I got only had the total - no breakdown of the charge. It wasn’t until I later downloaded the app that I was able to see your outrageous fees. People should go directly to Ticketmaster to get their tickets. The fees are reasonable and their app is doing all the hard work you claim you’re doing. On a phone, if the breakdown is to the right, it isn’t visible. On a phone, if you don’t want to deceive your customers, you should have to scroll thru the detail to find the ‘buy’ button.

A year of headaches. Not one to write reviews but I have to agree with everyone on their one star reviews. Absolute garbage app, bought Elton John tickets for the Barclays center at roughly $380 a pop after fees. The pandemic postponed the show til 2022 which at that point I didn’t give a heck about going to see the show since the pandemic was financially crippling. Barclays center offered a full refund for the tickets but Vivid Seats wouldn’t honor it. They basically said “sorry buster, enjoy these worthless QR code’s for two years”. Thanks guys. Just sold the tickets on Vivid Seats today for $540 (total) which was a fraction of what I paid due to the fact it took me a year to sell the tickets as well as the 10% seller fee they charge when you sell the tickets. Which would be super dope to tell someone before they confirm the transaction, but I guess that’s a lot to ask. Thanks Vivid Seats, I hope Jeffrey Bezos buys out your garbage company and sends it to space in a rocket that has a one way trip to the sun. I’m going to drown myself in a bath tub full of milk now.

App failed. We had ordered tickets two months before the show. I kept checking to make sure everything was working and that I could access my tickets. The day finally came we got in line and the app wouldn’t open, got to the door and was told to go to “will call” to see if they could get our tickets we went back down got into another line just to be told they have no way to track tickets with vivid seats only ticket master, that if we couldn’t get it to work then we couldn’t get into the show. My husband tried loading the app on his phone with no luck we had to leave the venue until we could find a place with strong enough WiFi to open it. I screenshot the tickets and then went back now late! I normally have no issues with my phones signal I don’t know if it was because so many people trying to get their tickets but I became very upset. My husband was ready to leave I would much rather have the option to print my tickets then to just rely on an app!! I will not buy through vivid seats again.

Fraudulent service with a fake guarantee. Do not use!!!. I purchased parking tickets for a college football game. When I arrived to park at the garage as designated on the ticket the parking garage staff told me that the ticket I purchased through vivid seats was fake and that they do not sell parking tickets ahead of time and only take cash on game day. I provided vivid seats with ample info and phone numbers for their investigation. They (vivid seats) still called me back to tell me they determined the was good. Totally impossible since I was there at the right time right place and was told it was a fake ticket by both the parking garage and the school parking services. The college IT department has asked me for more information regarding this scam as they are very concerned about it. On The last phone call I attempted with vivid seats they hung up on me. Trust me that the 100% guarantee is fake since they will only tell you they determined it was good and then hang up on you.

Buy from ANY other ticket seller.. I purchased tickets for Morgan Wallens concert 7 months in advance I understand the delayed release policy and was confident that when their guaranteed date rolled around I called to check the status I was told to wait and I’ll receive my tickets by midnight. Shortly after they contacted the seller I received an email delaying my delivery date. When I called back to ask about the delay I was just told I would have the tickets by midnight of the following day. The next day comes around and I received a new email telling me that my tickets won’t be delivered until the start time of the concert. When I asked to speak to a manager I was told they don’t have any management or the capability to transfer me to another department. After the last phone call I have been unable to reach a person on customer support and am now losing my tickets I bought over 7 months in advance. I am now having to buy tickets over 4 times the price in order to still attend the event.

Horrible site Worse customer service. Bought tickets to the SEC basketball Tournament and after I ordered them I received an email saying that I would have to meet someone at a hotel across from the arena' which is fine, but then it said they were gonna give me a pre paid credit card with the tickets loaded on it and that the stadium would know how to handle it. When I called the customer service helpline it kept ringing until I finally got a message that said they were closed for the evening. When I emailed them I didn't get a response until 10 minutes before I had to pick up the tickets, by this time I had already bought tickets from stubhub, and they kept telling me that I was crazy for thinking that getting tickets on a pre paid credit card would be a problem. Just for fun I asked the people at the arena if they had heard of this method and the said they had not. Needless to say this company doesn't care if you have an issue and they are extremely shady. They might have some successful tickets sold but they still don't have a good vetting process.

Horrible customer service. I strongly urge you to select a different app/service to buy/sell your tickets. I purchased tickets nearly 2 years ago for a concert that was to occur in July 2020. Due to Covid, it was postponed to a night in August of 2021 that I’m not able to attend (wouldn’t have bought the tickets if that had been the original date). So I decided to sell my tickets. They were listed for a long time and finally sold last week. Expecting my payment for the tickets I sold, I reviewed their policy. I will not get paid for the tickets I sold until 7 days after the concert. They took my money initially right away, and surely charged the people who bought my tickets, but won’t give me the money I’m now owed for nearly 2 months. When I reached out to customer service, I was told there was nothing they could do and that I should have read the fine print and planned better. Absolutely furious. I will not buy tickets through them again and I suggest you do the same.

Covid failure. This company has put me through so much stress. I had over $1500 worth of tickets to see BTS in concert. And of course Covid hit and the concert did not get officially canceled so we had to wait over a year until it finally did. I emailed so many times asking them to reconsider their policy like other companies did to refund these monies to people. They could care less! Other companies finally refunded the money because a worldwide pandemic is something no one can think would happen and they cared enough about their customers to do that, but not vivid seats. I emailed them after a year and a half and found out they officially canceled the concert and asked for a refund. Of course they never wrote me back that time and then sent a mass message to everyone But only gave everyone a month to get their money. So here I am stuck with $1500 of credit instead. I will never ever ever ever buy tickets from here again after this credit is used.

I wish it were possible to give 0 stars.... I purchased tickets to the Miami Dolphins home opener on Vivid Seats as a gift for my boyfriend on his 25th birthday. We are from Wisconsin, so we obviously traveled a long way for this game and were very excited about the opportunity. Once we arrived at the gates, passed through security, and went to scan our tickets, they wouldn’t scan. After multiple different tactics, INVALID TICKET continued to pop up on the screen. We were sent to the ticket booth to have this resolved, but all they could do was provide us with the number for the Vivid Seats Customer Service. After finally getting someone on the phone and them sending us new barcodes, the tickets still would not scan. The back and forth from the gate to the ticket booth back on the phone with VSCS lasted about an hour before one of the managers at the ticket counter felt so sorry for us that she let us in and encouraged us never to buy tickets from Vivid Seats again. She’s right, I will NEVER buy from Vivid Seats again.

Don’t purchase tickets from them the thieves. How I’m purchasing tickets in the 100s and magically in my email I see the tickets are in the 200s why is the seats that I wanted was in the 100s now is in the 200s seats so I basically paid more for tickets that are further away I want it was my first floor seats not the second floor all the way in the back. If I’m paying for something I expect to get that how are you gonna sell a personal dream have something on the website I could read where was my seats located and you give me completely different seats somewhere else I don’t even care about paying more, I don’t mind paying for more if I get my seats but that’s the thing they charge me less but on top of that they still gave me seats that I did not want I completely hate this company. I hope their servers and system burns to the ground because this is thievery. I am so unhappy. I will never ever recommend this to nobody, unless if you wanna get robbed.

Scam. This is a scam. I purchased Brett Young tickets through this site. They were never transferred to me or sent to me. Many weeks prior to the event I started reaching out to their customer service. I tried five times to get them to redistribute tickets. I was never able to obtain them from vivid seats. I miss the show and immediately tried to work with them for some remedy. Not only did they say that they were not obligated to do anything they would not let me talk to any supervisors they would not show me any evidence that they had actually research the issue. They did not hold the seller accountable. And the very last thing they said to me was too bad whenever use us we’re not obligated to refund or reimburse you for any losses and they hung up. Unfortunately, after talking to people I’ve learned this is not a isolated experience.. So Posas merely to warn you and hopefully save you the $600 I lost. There are many more reputable sides. Please use another one. It’s the only way they’ll improve their customer service.

ZERO Stars if I Could. It has been a nightmare trying to reach out to customer service. Do not ever use this app, I bought concert tickets and plans changed so I was trying to sell these tickets. I confirmed the sales and was ready to send the new buyer the tickets but I did not receive the buyers information from Vividseats before the “hand-off” date. I tried to reach out multiple times to cancel the orders then by email, live chat, phone call, but could get no response. Recently found out they are trying to charge me an extra $650 for a mistake on their end. Even to start out, my tickets “are not available” until 2 days prior to this concert. 6 months away, meaning I do not have access to the tickets I spent hundreds of dollars on so who knows if it’s even legit. TERRIBLE customer service, TERRIBLE app, the hassle is not worth the slightly lower prices than Ticketmaster. Even with the insane fees, at least you have the peace of mind of having your tickets in hand immediately after purchase and know they are legit.

Stole $500+ from me. If I could give a company/app zero stars I WOULD!!! I’ve used Vivid seats before and had no problems until recently when I purchased Indiana Pacers Vs Miami Heat game last week. I purchased 6 tickets that later I had found out been fraud. I called customer service explaining what was going on with our purchases and they sounded sincere about my situation and told me I had to wait 3-5 business days. I waited and called every other day; it’s been over 5 days now and I still have not received my money back or any update on this “investigation”. When I just called again today the customer service told me I’ll be receiving an email shortly explaining what is still going on, when I asked her why she could not tell me or provide details over the phone she kept telling me to check my email. That is not customer support once so ever if you can’t help me when I call you!!! Don’t waste your time or money on this unless you want to get robbed. Everything about this is sketchy.

Horrible experience !!!!!!!!!!. NEVER EVER AGAIN!!!!!!!!! I went to purchase tickets online and after the check out received an error message that the tickets were no longer available. I logged right back in immediately and purchased another set of tickets. Shortly after, received confirmation that both charges went through. I immediately tried to contact Vivid Seats and due to high call volume no one was available by phone, email, messaging, there is no way to get a hold of anyone. Then, I disputed the charges through American Express and per vivid seats cancellation policy they are trying to treat this like a regular cancellation… Not a duplicate purchase! This has been nothing short of a complete debacle and unacceptable. Furthermore, I’ve tried to contact them because the email address that they have on file is an old email address we’re both sets of tickets went. There is no customer service. There is no one available for help. This is a horrible service!!!!!

Great place for Tickets. Vivid seats and stub hub are without a doubt the best places to buy tickets. Just bought 5 tickets for the Cal football game against Oregon. The website is great, give you the best deals available and you can sort ticket availability by price, best tickets available and best value. The customer service is also fantastic. Very similar to stubhub just found the prices in this instance a little better. The were significantly better than ticket master, the stadium box, seatgeet, and Barry’s tickets. There website and customer service is also much better than those sites. They also seem to have more tickets available for the event. Very happy with Vivid seats and give it a slight edge to stubhub although they are very good and a huge advantage over ever other ticket site.

Ticket Transfer?. I bought tickets to the Tampa Bay and Arizona Cardinals game on Christmas. It was my first NFL game. I bought the tickets 2 months in advance we were driving 13 hours both ways for the game, and paid for our hotels. I waited months for the tickets but never got them. They said it would be transferred 2 days before I thought ok?? 2 days before I contacted them asking where they were they kept saying “oh it’s in your email check your email “I checked my email, and spam multiple times,and nothing. When I did click on the supposed email it opened up the app, and kept saying tickets will be transferred to an email. I contacted the live chat agent, and they finally got the tickets to me through seatgeek, which I thought was very odd. But this was honestly a very stressful experience. I’m just glad that I got the tickets that I paid for. But I will never use them again, I have told all my family and friends to just use Ticketmaster, and that I have never had any issues or problems with them.

Customer service and client outreach. Vivid is definitely a good place to go for the sake of security rather buying from street scalpers but their customer support is absolutely below average or par. Vivids support team is mainly robotic A/I responses on the site and if your lucky enough to reach a rep through picking the right combination of phone prompts they are very nonchalant and un-useful. Vivid displayed it’s company values best when COVID-19 appeared in the U.S leaving many scratching their heads about monies they spent anticipating certain venues and concerts with no clue what to do next nor the comfort of feeling like anyone cares about the inconvenience of being stuck in a situation where money is tied up and no information is being rendered. When things were good vivid was and will be good to the customer but granted anything may go a skewed vivid seat will keep the profits and leave you hanging. Long story short Ticketmaster maybe a tad more expensive but they do refund no matter the fault,vivid is more about them and has no care who liability lies on they’ll never give back to who gives to them.

Also would give zero stars if possible. I’ll start with after conversations with their support team they told me that customers typically have better success buying and selling tickets on social media then on vivid seats. I was redirected to the wrong venue when trying to purchase tickets to a comedy show I then accidentally purchased tickets to a show that is halfway across the country from me so I checked their site to see if I could cancel my order and they have a no cancellation policy. So I tried to then just resell them on their site and they wouldn’t verify tickets that I bought from them for resale on their site. I then started a chat with support and after them consistently telling me there is nothing they can do they then admitted to me that people typically don’t have success on their site. I would avoid at all costs and definitely will never be giving them my business again.

I will tell everyone I know to never use Vivid Seats to purchase tickets for a concert.. I can’t even go into further detail about why this company is the worst. To sum up the moral of the story, don’t spend any of your money here unless you want to get it replaced as credits as some sort of fake money so they don’t have to return your money. They’ve been paid by me and in the end; I’m still out $172 dollars because I can’t use their app “credits” to pay my rent or to pay my bills. So now I have $172 in limbo because I don’t have the time, energy or want to redeem my credits by going to another concert. I should be able to get my money returned to me; how I had it sent. I will continue to spread the TRUTH about the embezzlement operation you’re probably running too because anyone who allows/forces that to be ONLY way to receive your own money back then you must’ve stolen it bc you’re not helping anyone but your self. I hope you lost everything just so I could give you some freaking “credits” and see how well that buys you anything, bum.

Advertisement for free ticket after purchasing 10 tickets is a hoax.. This organization represents on its app as well on television advertisements that a purchaser is entitled to a free ticket after the purchase of ten (10) tickets. That is not the case in my experience with this organization. I recently purchased eleven (11) tickets from this organization, yet I have yet to receive my free ticket. I contacted their customer service department, and the representative with whom I spoke informed me that I had not purchased the requisite number of tickets with appropriate "stamps" in order to so qualify. That representative could/would not inform me what a "stamp" was, and how it differed from a "ticket". The representation of the company was that the purchase of ten (10) tickets would qualify for a free ticket. Nothing about stamps. Nor would the representative with whom I spoke allow me to speak with her superior about the matter. I would recommend that the reader deal instead with a reputable ticket broker, such as Ticketmaster. Buyer beware when dealing with Vivid Seats.

Love the app💕. I bought my tickets today for Enhypen. There were a bit complications at first (On my part, not vivid seats). After a while i got an email saying there was action required on my tickets. So i called, Customer service was very nice and they got everything worked out luckily. I got my tickets delivered within like 5-10 minutes after the call. I was very nervous at first to purchase from all of the bad reviews i had seen since my order was around 4,600 for 2 tickets. Guess i was worried over nothing. I'd definitely recommend this app! Over on ticket master the tickets were around 2,100 as well as stub hub. But here they were only 1,745. The service fee was a bit high but that's fine. I'd definitely recommend this app! 💕💕

Still needs work. I have used the app to buy tickets multiple times, and every time I end up having to enter my credit card details multiple times due to no known “cart” function. If I choose tickets, enter all my information and leave the app for any reason (even within the time limit) the app will release everything and you start from scratch (cc info not save as requested, tickets held are no longer held). Additionally the credit card partnership with capital one (cash back) is never allowed to go through due to “billing address” error but when I enter the same details on my Amex it works. Both have the exact same billing address confirmed. Seems a tiny bit shady but could be a glitch as well. Needs to be able to save information even if you leave the app for a moment, as well as show potential total without having to enter payment information. $25 per ticket service fees should mean the app works correctly and full disclosure is always needed.

Worst company. Bought instant download tickets that did not specify “standing room” in the description (for an event that had both seating and standing room). When I got the tickets, they had that disclosure on the actual tickets (but again, it wasn’t stated on the purchase description or confirmation prior to purchase). Vividseats policy for sellers states it must be disclosed. Vividseats 100% Buyer Guarantee policy states if the tickets were not accuractly described buyers are entitled to money back. Vividseats refused to honor policy and refused to refund. And, when I attempted to resell, they removed the listing because, even though I purchased the instant download through them, I could not sell it as instant download because I’m not a “large seller.” I could only sell as an email pdf, but they remove those listings same day. I was able to take the same tickets and list on Stubhub as instant download same day. Don’t trust Vividseats! Use Stubhub instead-they actually are super helpful and ethical. Buyers beware of Vividseats-they refuse to follow their own Buyer Guarantee. They should call it Vividseats Buyer SOL and screwed policy.

Where did it go wrong!?!. Welcome to Vivid Seats! We’ve confirmed your order! Placed ✅ Ordered ✅ but never ready 🚫 in their words exactly, “we strive to provide an exceptional experience for every fan”. I purchased tickets and had been told they were ready, they are on their way, they are coming. I went to work on Saturday, came home to get ready for an event I paid for only to find out at the Box Office of the arena, I have NO tickets. They had in fact been mailed to another woman unbeknownst to me. Not one email or notification through this app I just had to download, it was a terrible experience and I sure hope the woman who received my tickets enjoyed the show. Now many days later, I’m still going through hoops and hurdles to receive a full refund with no real explanation as to how this happened or preventative measures to ensure this situation isn’t a chronic issue for others. If you proceed with this app, beware of potentially NOT having your tickets after. It’s a no for me going forward.

HORRIBLE COMPANY - don’t use. I had heard okay things about this company so I ended up buying tickets to a baseball game through them. I ended up getting to the game and finding out that the tickets I purchased had already been used. I live chatted vivid seats for assistance and a refund only to be told that they couldn’t help and I’d have to call their customer service number. I knew this would be a hassle so I reluctantly called. I ended up being transferred to three different people and on hold for over an hour only to be hung up on. I then called again and after my second transfer was again hung up on. I have no emailed them multiple times to try and get a refund with no luck. I am stuck paying for tickets I didn’t even get to use and fighting with a horrible company who clearly is illegally selling multiple of the same tickets. DEFINITELY don’t put yourself through the hassle of dealing with this company. Would never recommend to anyone ever ever ever. Save yourself and use one of the other way more reliable ticket buying apps.

Invalid Tickets and Horrible Customer Service. Purchased college basketball tickets through Vivid seats. At the stadium, we waited in line, went through security & Covid vaccination check, and proceeded to have the VividSeats delivered tickets scanned - they DID NOT WORK! Stadium employee who tried to scan the ticket said we needed to go back outside, walk halfway around the stadium, and go to the main ticket counter. The ticket counter had to manually print paper tickets and we went back in line & finally got in - missing 30 minutes of the game. When we got to our seats, there were people sitting in them and they had the same seats/tickets on their phone! We had to sit in higher up seats that were empty. I paid a lot of money to vivid seats for the tickets , including an exorbitant amount for their “delivery & convenience fees”!! Contacted Vivid Seats customer support and filled out the necessary forms (which also took a lot of time) for at least a partial refund - but IT WAS DENIED! Will not use Vivid Seats again and I advise others to stay away as well!!!

Deceitful practices, awful customer service.. I bought $475 tickets to a concert in May. I was “guaranteed” the tickets I bought in section 105 directly in front of the stage. Vivid Seats makes a point to offer 100% buyer guaranteed tickets, however lists in fine print that your guaranteed seat can be anything “comparable”. I received my tickets the day of the event, 4 months after buying them, in section 118 directly BEHIND the stage. I contacted customer service immediately and was told the seats were equivalent and I should’ve read the fine print. The representative essentially admitted that the tickets were much worse than the ones I paid for (the ones that were “guaranteed”), but that they couldn’t be held liable for it and would not do anything to mediate their part in the deceit. I never would have paid that amount of money for poor seats. This was a birthday gift for my boyfriend and I spent the first hour of the concert being so upset that I couldn’t even enjoy it. Their competitors had comparable tickets listed that I could have easily gone with instead. I will never use Vivid Seats again.

Wish I could give zero stars. If I could give zero stars I would. I have been emailing them for months trying to get a refund for my event that was cancelled and they are just running me in circles! 100% buyer guarantee??? BS. I will NEVER be buying from vivid seats again. They have used what’s all going on right now to completely screw their customers. We were told that our refund was processed on 3/25 and that we would receive it 2-4 weeks and when we didn’t see it and I followed up they said I didn’t respond to the email (which I did not receive) within the 7 days and am no longer eligible for the refund. That was on 4/21st that they said they sent that email. If they would have actual processed my refund like they said they did, I would have received my refund by the time they’d sent out that email! So they lied about actually processing my refund and then tried to make it seem like it was our fault. AWFUL AWFUL COMPANY! I’ll take my buisness elsewhere.

Email change. How do you not have a way to update your email address on the app or your website? Many people have email accounts that are no longer active or cannot access. This is how most of your tickets are delivered unless it’s an instant download from the Vivid seats app. The fact that you don’t have a way to change or update something so simple is ridiculous. **You cannot update your email address on the app as you stated. It only gives me the option to put in my first, last name and birthday on the profile section of app. You can update it on the website. However, since I gave the sales rep my new email address with my most recent purchase over the phone I cannot update my existing account info / email address because that email has been taken. Basically, I have to start my account over and lose all my previous rewards.

Was worried for a minute. I purchased tickets last night at 10 PM for an event today. When I woke up this morning and the tickets were still not in my email I got worried. So I called customer service and Rick was amazing!!! He reassured me that the seller would be in his office by 11 AM and that Rick would personally give him a call to make sure he sent them and then call me to make sure I received them! He really cared about my experience and helped calm my nerves! I pulled up 10 different ticket purchasing websites and after everyone's fees these were the cheapest by $12. I would recommend buying tickets further in advance but you can get them last minute if needed still, just make sure you have access to a printer day of the event.

Very frustrating!!. Vivid Seats as a whole are very difficult and frustrating to work with. Their customer service is a joke and they never get back to you, after it takes forever to even find an email or phone number to contact them at because they are very adamant about just using their FAQ page. I have tried contacting them numerous times about a concert I purchased tickets to that was postponed. After the venue promised full refunds for the inconvenience, VS refuses to comply and says I must sell the tickets, which I can only do through their site. After figuring out how to list my tickets, I find out I am losing money because they charge a sellers fee. None of my emails have been returned and they refuse to work with me or even help me out. Not to mention I can’t even go to the concert on the rescheduled date because it’s the same exact day as another concert which I purchased the tickets for THROUGH THEIR APP. I have left detailed emails and messages about this with nothing in return. DO NOT GO THROUGH THIS COMPANY! ALL THEY WANT IS YOUR MONEY AND ARE NO HELP AT ALL!

STAY AWAY!!!! DO NOT TRUST- read. I paid over $600 for 3 tickets, everything seemed great, they say 100% guarantee etc. we’ll come game day I could not upload my tickets! I’d get an error saying: This is not your ticket- you must add these to your mobile wallet for access to actual ticket. Well the mobile button or link on there side does not work when I hit the link! I trued looking through my Apple wallet and nothing was there. I turned off and on my phone, I forwarded the tickets to my wife. Her phone would not open them either. The link they provided did not work! We drove hours for this event only to not get in! I tried calling vivid and no help whatsoever ever. I’ve complained since and tried for a refund and they are not doing anything for me! I asked for an employee to help me at the event. As soon as they sae I bought on Vivid he immense shook his head and said they have issues all the time with Vivid and people not getting in. RIP OFF!!!! F this company! DO NOT TRUST IT!!! There are plenty of other ways to get tickets STAY AYAW FROM VIVID U HAVE BEEN WARNED

DO NOT BUY TICKETS HERE. this place has the WORST customer service I have ever received. I was buying tickets for a basketball game. Found the perfect seats and went ahead and attempted to buy the tickets. When I clicked “complete order” I received a message stating the tickets were no longer available. I was bummed but went ahead and looked for another set of seats and purchased 2 tickets in another section. Later that evening I was looking at my tickets and realized that both orders had gone through. I called customer service confident they would resolve this issue because it was an error on THEIR website. I spoke to a customer service agent in Manila Philippines who refused to escalate the issue and tried to place the blame on me… even though their website is completely at fault. I will NEVER buy tickets here again. NEVER EVER. Don’t waste your time!!! Now I’m down $600+ . Do yourself a favor and buy tickets somewhere else.

Absolutely Terrible - Do not buy tickets here. Would give 0 stars if I could. I have used Vivid Seats for years and never had any issues until this month. I bought my tickets March 2nd for an eTicket delivery method, which means I would have my tickets available on my phone for venue entry. Part of the process with an eTicket is the seller of the ticket must transfer the ticket to you via email. It is the day of the event and I still have not received my tickets. I have contacted Vivid Seats about this multiple times and their answer remains the same, “The seller has provided proof they sent you the tickets the day after you purchased them”. My answer also remains the same which is, “I never received them”. I have provided my own proof of never receiving tickets but it has been ignored. Vivid Seats only cares about the seller and not the customer. Do research on them and you will find this same situation happens all the time. Another common occurrence is a customer will attempt to gain entry into the venue but be denied because their ticket has already been scanned. Vivid will not refund you for that either. Seller was asked to resend the tickets but thanks to Vivid’s backward policy of seller before customer, the seller does not have to send the tickets again even if the customer has not received them. So in summary: I am out $173, seller never successfully sent my tickets, Vivid customer service has not been helpful, and I do not get a refund.

Fraud, beware!. After you pay for your tickets, they send you an email to collect your digital ticket. Then, their computer will pretend that you are a robot, and they refuse access to your ticket. They won’t talk to you, their computer will tell you you are a robot. The Chat service is a robot of their own, only able to send you links that will not help you. They take your money, they won’t talk to you on the phone, they won’t send helpful information. When I select customer service, there is no customer service. They take your money, and don’t provide the ticket for you, and you cannot do anything about it. Is it worth hiring a lawyer to get my $164 back? It’s owned my Ticketmaster, and they block me too. I’m 65 years old, I rarely buy tickets, haven’t bought tickets in a couple of years. All I can do is grumble here, and never buy tickets ever again from any company. Stay home and watch TV.

Terrible Experience Twice!!. I had originally bought tickets here to a Dodger game that I was attending SPECIFICALLY for a limited edition promotional giveaway that was being handed out to ticket holders. After paying over $100 a ticket, I was upset to learn that because Vivid Seats is a ticket reseller, the tickets were not eligible to receive the same benefits of a directly purchased ticket-including the giveaways! I requested a refund from them for not disclosing this information during the sales process. About 3 weeks later, I spent $400 on front-row tickets to another event with Vivid Seats. When I went to retrieve the tickets, I found my order had been cancelled. I called in and found out that because I had requested a refund on the Dodgers tickets, they would no longer accept orders from me. I went to StubHub and paid more for the front row tickets, but I’m relieved that I’m dealing with a legitimate ticketing agency and I will get what I’m paying for! If you have the money to spend and want to assure a seamless experience, find tickets elsewhere!

2nd Time Bad Experience. Last year had issues with them. The first time, I had tickets that i purchased 6 months in advance and 5 days before even, was told the tickets were no longer available. They gave me other seats but I wanted my original seats. That is the reason I purchased in advance. This time, I placed an order for tickets and a specific row and section and the tickets i received were for the upper section. I did not want to upper section, I wanted the lower section. Was told they would credit me $25 or i can return the tickets. I had purchased the tickets over a month ago and now prices for tickets have increased and limited availability. I don’t want the upper section, so just returned the tickets. I will be purchasing my tickets from another site. Summary: For the sake of avoiding head ache and wanting to sit in the seats and section you’re wanting, I would HIGHLY AVOID USING VIVID SEATS!!!!!!!!!!!!!!!! Buy directly from the source.

Don’t let something like a natural disaster get in the way!. Two years ago I’ve purchased two tickets to a football game that ended up being canceled because of the country closing down because of COVID-19. Nobody had any control over this natural disaster. I receive notification that the game was canceled and that I received a credit refund instead of a cash refund, k (paid cash, should refund cash). I still haven’t use the credit because of Covid and the unknown. Received an email yesterday stated that this credit will expire in January 2023. Their policy says that it’s exchanges/credits. I respect that. I also believe that this is a unforeseen circumstance (a natural disaster)that justifies a different, more favorable solution for both parties involved. Not only does it promote your business and what you can provide for us as a consumer, and also promotes superior customer service. That vivid seats assurers customer satisfaction. So, read all of the fine print.

ZERO STARS. This has been the worst experience I have ever had buying event tickets. I bought tickets for “parents weekend” in early June to get ahead of the high prices the month beforehand for the football game. As we were driving to the game I decided that I would transfer the tickets to my apple wallet. I noticed that the tickets had been “confirmed” but were not “ready”. Since we are 5 hours before the game, I decided to call to see when we would be receiving them. After 45 minutes on the phone, we find out that Vivid seats cannot get ahold of the “seller” of the tickets that we had purchased. Meaning that they sold me these tickets, without having them in their possession. Since the game was sold out, the only option they had was to refund the tickets. Although we traveled over 200 miles to attend this game, not including gas, food & hotel. I will NOT be using or recommending this app to anyone that I know. Business 101 to the company, do not sell tickets that you do not have in your possession.

Refunds. Vivid will not give you a refund back to the actual credit card that was used to purchase tickets to a show that has been cancelled. I paid $640 in total for Garth Brooks and when it got refunded back to my Vivid account I was unaware. They said they sent an email outlining that it was refunded which I never received. So I went to purchase tickets to a golf event and didn’t realize I had “credits” so I just hit purchase and it used my credits from the Garth cancellation. Once I realized that I contacted support who said they can no longer refund me the remaining $600 because I had already used some of the credits?!?!??? It’s $600 that I wanted to spend on GARTH, not deposit into a Vivid account!!!!!!!!! GIVE ME MY MONEY BACK