PUR Faucet Mount Water Filter App Reviews

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Ok. I changed my filter but it's still showing red.

Useless. ..not matter what, I can’t get this to connect.

Changed filter 2 days ago. Filter was changed because the app said it was red. 2 days later app says this new filter is now red and needs to be changed. Trash filtration system or trash app. Which is it? For as much as people pay for these things you’d think there wouldn’t be any issues with the product support.

What am I missing??. Replaced filter and app still registering my old filter.

Fix your app and your faucet filter. The faucet is stuck on the red light. I’ve done the tab troubleshoot. Downloaded the app to monitor on there... doesn’t connect. Heavily regretting my purchase.

The filter doesn’t sync with the app. Thanks to the person who left a review on how to “reset” the red light. That worked, but the app doesn’t work.

Can't find any good words about the app and the experience. The idea seems fabulous except I can't get the device recognized via Bluetooth. I even tried on Android. By now, I probably wasted more water than I could have saved while using the filter. So disappointed!

Doesn’t work. Although this claims to measure your Pur device, despite following all of the instructions, it doesn’t even recognize my device. What a waste of time.

App doesn’t recognize when old filter is replaced. This is mildly infuriating... you’d think that there would be an easy way to sync the app to the new filter. I’m sure that if enough people leave poor reviews that it will get fixed, ya think?

Bluetooth won’t connect. The filter works fine but the app won’t connect to my Bluetooth

Edit How to reset for new filter. It works for the first filter just fine, but it doesn’t seem to notice when the filter is replaced. Edit: after you remove the old filter if you look inside the filter housing on the side that water comes from you will see a long tab that’s pushed in flat. With no filter in place(and removed from faucet)bump filter system until that tab pops up. That is supposed to be automatic but for me at least it stay stuck in and wouldn’t reset and kept saying I needed to replace the old filter.

Gives clean water.. I think. The app is supposed to let us know how clean the filter is. I’ve bought 2 different mounts and went through 3 different replacement filters in 2-3 months and I can’t get the app to work again. The app worked great for the first 6 months and just completely stopped pairing. I called customer service and was placed on a 10 min hold before being hung up on. I give 2 stars because I can taste the difference in the filter but the app & support line is complete trash. Have to figure it out on YouTube I guess.

Horrible. An update is urgently needed ! The app does not detect the Bluetooth at all. No point in getting these filters if we can’t even see how much is being used.

Great app, missing one helpful feature!. I really like using this to track my usage. I like that I don’t need to sync it right away, though that is helpful in keeping accurate track of your water intake. I have it syncing with Apple Health which syncs with my healthcare providers app. I don’t always have my phone handy when refilling my water bottle so it’s nice that the filter will hold the data from prior uses for several days and sync the next time I have my phone near. It will actually remind you to do this if it’s been awhile. Nice touch. The only thing I wish it also had was an ability to delete more than one filter use record at a time. My girlfriend also uses this and is not tracking her usage, so I end up with tons of useless 8 - 32 oz entries and have to swipe-delete, swipe-delete... multi select would be appreciated! Other than that it’s a simple app that does what it says. Haven’t had any issues yet for about 3 months and 2 filters now.

Just for marketing. ...wasn’t happy with lots of functions , now I have changed my filter accordingly (even it shows that it’s 62% good) and still not adjusted to the new one. Keeps telling that it’s been over three months

This is a new filter. They work three times less. This is a hoax.. bad app ! I used 23 gallons of water for a month and a half and the filter stopped working I changed a new filter but the application shows that I have an old filter and continues to read new data on the old filter. Last year, the filters actually worked for 3 months or 100 gallons of water; now they started to make new filters that work three times less, or even in 4 this is a very bad fraud for buyers.

Can we get a working app PLEASE???. Me and my boyfriend both downloaded the app after our filter light was flashing red after replacing the filter today. Neither of us could get the Bluetooth to work. The idea for an app that shows usage and allows you to order replacement filters sounds great... IF IT ACTUALLY WORKED!! Shout out to the person who posted the comment about the stuck tab inside the unit. Once we got it to click out our filter light turned green... you my friend were more help than the actual PUR website or app!!

Stopped working. Stopped working after 2 months

App won’t even open. App will not even open immediately closes out. iPhone 12 Pro

Doesn’t Reorder. App doesn’t reorder filters- still have to go to Amazon and press the dash button- needs to be optimized so that app reorders automatically once you get to 20%

Almost perfect. Clean UI and excellent hardware! But please either add a bulk import function, or drop the ‘Stay on this Page’ prompt after adding each downloaded usage. Have the UX devs imagine the use case of someone who refills a 14oz glass 2-3 times per hour, eighteen hours, everyday—but connects to the filter once per day to download data.

Still red. I also changed my filter and it’s still showing red and the app doesn’t have any kind of restart process

Apple Watch. Is there any way to get a reminder and see the water intake on my apple watch?

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