Wag! - Dog Walkers & Sitters App Reviews

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No communication between the booking system, customer reps and the Dog walkers. Aloha! I was introduced to WAG in September and booked my first free walk. Dog walker never showed up, it took about an hour after the appointment time for a representative to contact me and notify that they’re trying to get in touch with a dog walker. I live on O’ahu Hawaii and so the time difference was also a factor because the dispatch representatives are calling on eastern time. Another representative sends me a text saying that there are actually no dog walkers in my area. They just apologized and asked if I would like to book another one later, and I asked them “Why would I book another walk later when there are no dog walkers in my area?!” Keep in mind the walk was scheduled a week prior to the appointment, and no one thought to notify me that there are no dog walkers in my area yet I was able to book a null walk. This initial experience is terrible and pointless to be honest, thank you WAG for making the situation not so right :-) I do prefer Rover because there are actual dog walkers in my area and the dog walker took time to initially introduce her self to my furry Labrador so that they would get accustomed to each other. Fellow Locals on Hawaii, please use Rover! WAG is just useless on the islands. 👎🏼👎🏼Thumbs down WAG.

New to Wag!. Oh. My. Goodness. I was skeptical about using this app or Rover. I’m definitely a researcher (especially when it comes to my children and pets) and I saw some horror stories and stories about walkers who feel they aren’t paid enough. I wanted to try the app anyway because I could really use the help in the middle of the day when I’m at work. My Pembroke Welsh Corgi is 7 months old and has endless energy. We had our first walk today and I couldn’t be happier! He came back happy and worn out. Exactly what I want for him when I’m at work. My walker told me how long she’d been working for Wag and that she loves it. She says it’s the perfect part-time gig, but she has a full time job as well. I loved her attitude and energy. People need to understand that unfortunate things happen in every company and shouldn’t apply that to every situation and person! Shame on you guys for being so negative towards a service that genuinely helps some people (walkers and owners) out. Say something after you’ve created the perfect, incident free, 100% sent-from-God-himself-company.

I work for Wag. Wag is a good app but customer service makes it difficult for the walkers to get ahold of support. Once they actually anwser, they are very rude and difficult to talk to. This may also apply for Wag! customers in case of emergencies too.... Wag support is not there for their walkers incase ANYTHING happens beyond the walkers control. Example: a tire pops, an accedint, a overheated car...etc. If a walker needs to cancel because of any understandable reason, wag will not get your pup a cover for HOURS. This happened to one of the dogs I was scheduled to walk. My tire popped on the way there and I could NOT get ahold of wag support. That poor pup didn't get a cover for a very long time. I would've done anything to get transportation to walk him but unfortunately I was stuck....poor thing :( I've also heard horror stories of walkers showing us high/drunk and very late. So better hope that walker actually is good and shows up on time. The hiring process needs to be much stricter. Anybody can get in. Better off finding a neighbor to walk your dog for you or someone you truly trust.. If you like the app idea honestly try Rover you guys. It's much cheaper also. I want your pups to receive excellent service and I know personally from walking with wag that they may not receive that every single time. I got a new job I cant stand these people and the service they provide. Not worth it. A hit or miss with Wag. If you like that...go ahead and give it a shot.

Great idea! Bad execution through CS. Wag has a wonderful concept. In today's bustling times, I can see how the on demand walking services can be helpful. I feel as though the prices are affordable. The app itself is well constructed. You can follow the walker and the map, send pictures and updates, and if need be I took the Walker directly. So if the walk goes well and you have a good walker everything pays for itself. As a walker, i've seen a fair share of questionable walkers. I think the hiring process should be a little bit more hands-on. Maybe more in person interviews? There are people who have no professional pet care experience but have exceptional care compared to others and vice versa. it's hard to know if you have a good dog person employed without meeting and speaking to them versus throwing online tests their way. The company support for the walkers is bad. We need to contact them through call, they do have a negative tone of voice and seem as though you're wasting their time. They have delayed notifications about you requests for walking or boarding. Sometimes they are unclear through message about what you need to do or what they are doing. The updates are not frequent enough. I really do wish there was a better structure, because the app would be amazing for both the owners and walkers.

So disappointed. I have been using wag for a year and loved the walkers and customer service until recently. Early in the year I called customer service because we were dog sitting for a friend and I wanted to get two dogs walked instead of one. I called customer service and a human picked up on the first ring and made the change to my walk request. I attempted to do the same in October. After spending 10 minutes on hold, a surly rep made the change and blamed the companies expansion for the wait time. Even after all that, the walker texted me to ask if he was supposed to take both dogs- he never got the message. However, for every subsequent walk since October I have been charged for two dogs. I spent the morning texting with customer service because it is impossible to get through to talk to a person. They refunded the extra dog charge from multiple walks but was also unapologetic and again explained that company expansion was the reason for poor service. After wasting so much time trying to get refunded and clarifying that I only had one dog, I was charged for two dogs again today. I have been a loyal customer but Wag’s expansion is not my responsibility and I have no more patience for poor customer service. Fortunately I have many options for dog walking in NYC. I am closing my account today.

Great service and super easy app. I’ve been using Wag for a few months now and am very happy with the service. I’ve been fortunate enough to get the same walker each time who is fantastic! He always refreshes their water bowls or puts their food out if I ask. I have a very hyper 1.5 yr old boxer and 6 month old mutt. My walker went above and beyond on one walk by not only walking them for an extra 15 minutes because he felt bad for being a little late but also taking them on a RUN! A tired puppy is a happy puppy! :) I’ve only had one bad experience where a walker said she was going to show up several hours earlier than I had scheduled because she was already in the area (which I wasn’t okay with) and then said she wasn’t going to make it because of car trouble and then said she had to cancel because she didn’t realize how far I lived from where she was (but I thought you were already in the area??). Wag support saw all of her notes in the app and quickly contacted me, apologized and got a new walker scheduled within an hour of my original time request. I had the walker flagged so they never suggest her again for my dogs to avoid future issues. Reviews saying you don’t get contacted about walker arrivals are incorrect. I get a text message and app notification every time when my walker is on their way or a little late or if Wag needs to schedule someone different. I’ve had zero issues with customer support. Our normal walker also texts me directly.

Great app. I love working for Wag and I love hanging out with all the dogs, everything about that is fantastic however I do have some constructive criticism. - As many other people have mentioned the walker support is really bad and unhelpful, they take a very long time to get back to you and I feel that they only care about the customer but not the employee. Once a very large bulldog was growling pretty aggressively at me and another time I went to a building only to arrive and find that there was nobody there under that name and the walk had been a scam. Both times I tried to contact support and depending on what could have happened, those could have been unsafe situations, and support did not answer for a very long time both times, and the second time they put me on hold for like ten minutes. There could have been some person there trying to hurt dog walkers that requested a fake walk, and support put me on hold. - You should be able to change the radius of walks that are visible in the app. I know you can restrict notifications but opening the app and seeing a bunch of beautiful huskies and German shepherds that are all 10 miles away is so sad. Aside from that I love the app!

Misleading!. WALKERS BEWARE: Wag makes you think there are tons of customers and opportunities to walk dogs and make extra cash. Guess what...AFTER they take your $30, you can see how many customers there really are. I live in San Francisco, where the app started, and there has never once been a client within 2 miles! On any given day, there are maybe 5 or 6 walks to be picked up in the entire city, so you better cross your fingers that it works for your schedule to drive across town at one of those times! It really only makes sense to become a wag walker if you live in a really central location and don’t have a job...because how else would you be available to actually walk one of these dogs. DOG OWNERS BEWARE: I am very experienced with dogs but when I signed up to be a walker, I was shocked to find that there is very minimal training with Wag. Nothing in person, just online quizzes that anyone could take and just cheat on. THEN, they charge walkers $30 just to sign up. So I guess, thanks to wag, anyone with $30 can just have your dog. I know this app is convenient but save yourself some worry (and money too) and just hire an independent walker who you know and trust. Much safer! Plus, then you’d be supporting them instead of a large tech corporation.

Switched services after 2 years of using Wag. Wag! is a good service. I’ve almost always been happy with my walkers, the app functions pretty well, and I really like the GPS and report card features. I have used it for over two years, and for nearly a year used it every weekday while I was working a 9-5 job. But, god forbid you have a question or an issue (or an actual emergency...). The customer service is so terrible, it’s as if they’re trying to drive consumers away. If you text the “emergency” number, you will get a response about a half hour later from someone who can’t help you. They may shuffle you to someone in a different department (and after waiting another half hour to hear from them, they also can’t help you). But either way you definitely won’t be helped. The final straw was when the app malfunctioned and wouldn’t accept the credit card I had on file. I called my bank to make sure my card was fine (it was), and after trying to work it out with customer service for an hour, they insisted my card was invalid and that I was wrong. Well, Rover accepted my card with no problem so I will use that service from now on. I love my dog too much to take risks with an untrustworthy company.

Going downhill. I’ve been using Wag for at least a one and a half years. It’s been convenient for times when you’re in a pinch or new to stay are work longer. I love the gps feature which holds walkers accountable. With that being said, I’ve noticed recently that the quality of walkers has started to decline. My last walker didn’t even know how to put a simple harness on my dog and started the 30 minute clock when she entered my apartment ( took her about 10 minutes to get harness on) therefore my dog only got a 18 minute walk. Barely over half a mile. My dog is high energy and a fast walker so in 30 minutes It would be nice to get a mile. I mean people can walk a slow pace and do a mile in 15 minutes. Anyways another walker didn’t know what a belly band is. My older dog wears one so he doesn’t have accidents in the house. The walker let him out without taking it off! So he peed in it and had to sit in it the rest of the day. I think if people are doing this for a job, they should know how to put a harness on and recognize that a dog can’t pee while wearing a belly band. These are just a couple of experiences with my last 2 walkers. Wag is not cheap! I expect better service when taking care of people’s fur babies! I have started to contact my regular walker more often know because it seems just too frustrating to deal with Wag.

Terrible company for walkers. This is probably the worst pet care company I have ever had to deal with. They care absolutely nothing about their walkers and well it’s pretty unsafe for pet parents as well. As long as you can answer a few questions about leashes anyone is able to sign up for this bull crap. I was scheduled to walk two dogs and I was bitten by one of dogs before I could get a chance to step a second foot inside of the home. I STILL took care of the little dog even after being bitten 3 times by the big one and was still given a one star rating because the little dogs ate mushrooms out of the grass and got sick ( instructions stated to just take dogs in front yard of building where there is no fence ) the poor pup was only 5 months old. She then told me to leave the puppy tied up outside and she would get him ( which is terrible ) so i reached out to the next door neighbor ( who knew both her and the pup ) to ask if they could keep an eye out for him instead of leaving him outside in the cold. Wag! Has been on this investigation for a month and still no word back! They suspended my account w/o notice and has not gotten back to me or communicated with me what so ever. It took 2 weeks for them to send me a copy of the dogs immunization records. WORST PEICE OF CRAP COMPANY EVER bark and rover are better or leashes and litter boxes

Can’t rate higher after support experience. I was recommended this app by a friend for walking my pup when I need one off appointments (I work from home so I’m here most days). I schedule a walk and honestly I was a little apprehensive. My puppy has never so much at growled at another person, but on the other hand, no one has randomly walked into our apartment, taken him out of his crate and walked away with him. I reached out to my assigned walker just to provide background that he’s very young and has never had a walk like this with someone new and me not home. I reached out via the contact info they gave me, through the app and online. I even tried to talk to their “Walking Concierge” and was ignored. As of writing this I cancelled the walk yesterday (was able to get back myself) and have yet to hear back from anyone. I would love to support this app as much as anyone. It would be incredibly convenient. But if I can’t get them to reach back out within a day (I sent most of those messages over 24 hours before the walk) when I have a new puppy, new home and as a potential new customer, I just can’t support their business. My dog is a part of my family and I need a walker who at least pretends to understand that.

Poor customer service. I had been using the service for quiet sometime. The service itself is great. However their ability to manage mistakes on behalf of wag is not. The last dog walker (July) I used them for lost my key fob and locked me out of my building in which I had to pay $305. I had to cancel a trip I had planned that weekend in addition to the time driving and frustration as I had to return from my trip to handle the issue. I reported the issue and the service rep ( trustee) called a couple days later and tried to help. They required that I spend time and that I pay it first before they reimburse me. Even though the incident was confirmed by the employee that lost my key . I asked them to communicate with the property manager as I don’t want to waste my time for someone else’s error as they can pay it directly. They didn’t want to. So I followed through their request and provided them proof. Trustee (Erika ) has put together a poor effort in getting this done in a reasonable amount of time. It’s been a lot longer than what anyone would expect for a simple reimbursement that is verifiable with documents I sent. They are waiting to confirm with the property manager ... although they didn’t want to call them in the first place when I asked them immediately after the incident. I’m mostly frustrated at the lack of urgency and empathy on wags behalf. They simply dropped the ball and don’t care. It’s infuriating

I hate this service. Awful app and experience. I don’t want you choosing a walker with your algorithm. Even in 5 star reviews I see “ I was lucky enough to get the same walker” what?!? Lucky enough? You’re paying for a service. I want to choose the human being that will be in my home unattended and handling one of my most important part of my life, my dog. I really don’t understand how this app still exists. YOU choose my walker. For my convenience you match me up with some rando in your system. Sorry wag. Really bad and the reviews confirm what I think. People coming and going, no accountability. Walkers deciding a dog needed a RUN cause he was late. My dog needs you to do exactly what I freaking tell you. Not decide he needs a run cause your a moron who was late. Craziness. Back private people I can actually have a little accountability with. Oh and the app was a nightmare to navigate. Looking for a sitter and oh now your booked. Confirmed. So now I have to cancel? Oh ok. Cancelled. Really weak overall wag. Update: Most importantly recent news reports confirmed my suspicion on this review( I wrote while ago)about deaths of dogs in your care and then subsequent cover up or forced NDA to get the body of THIER dog. Gross corporate behavior. Incompetent walkers with a double digit IQ. Never using wag or rover ever ever ever. Support local businesses.

Slow Response-misleading. First off, there are so great walkers on the platform. Folks who take good care of my dog. I have an issue with the bad platform and their neglect in holding those non good walkers accountable. First, it’s rare that I get notifications when walkers have arrived or when the walk has been accepted. It’s not like Uber where it shows up on your main screen and tells you who is driving and when they will be there. Instead I rarely get notified, then I have to dig. Multiple times it won’t even show me who will be walking my dog. Additionally, what is extremely frustrating is the walkers ability to push out the walk as they are late. I understand having to drive to my house, but if someone accepts my walk for 2pm, they shouldn’t have the ability to say they will be there at 2:30, then 3:15, then 4pm, then 4:30. It’s so unfair to my dog who is sitting at home waiting to be walked. If you can’t make it to your appointment, let someone else walk. One time it was almost 4 hours they pushed out the walk time. It says I’ll be charged for canceling, but at that point I don’t need a walker. I’d be home. The app needs updating, and they need to hold their walkers stricter to times. I’m getting off and switching to a new app after this happened again today. Very frustrating

Customer Service. Was really happy to find this service to help me during long work hours. The first month of service was great. I then had a walker lock my keys to my house IN my house rather than using the lock box outside. Normally I have a spare but had recently lost my usual keys so the keys in the house were the only keys I had. It was snowing and I had to call a lock smith and wait outside. Finally got into my house and called the Wag customer service. Got in touch with someone that was going to help reimburse me the $125 I had to spend on the locksmith that day. After sending this person the invoice they informed me they would have to call The locksmith company to verify. After two weeks of email exchange I gave up. The person I was in contact with apparently couldn’t get in touch with the locksmith even though I was personally able to get through every time I called. They didn’t even offer reimbursement in the form of walks. Then three weeks later my “premium” subscription started which I had forgotten I was on a free trial for. I called the customer service line again and explained why I wouldn’t be using this company ever again and was told that the service charge is non refundable and there was nothing to be done about it. When I asked to speak with a supervisor I was told “they will just tell you what I did.” All in all that single walk cost me $135. I will never use this service again

Don’t not work for Wag. After walking into a customers house and falling after gripping the railing they suspended me for property damage and leaving the house unlocked to a customers house name Jennifer Pierce in PDX, mind you the house was unlocked upon arrival. Then they took my payment from me after falling and hitting my head ? The customer service reps are so rude and they took $60 dollars I earned and won’t give it to me. This app thinks they live above the law and I hope they face a large lawsuit soon for all of their shenanigans. I worked for them the last 6 months and it’s not worth it, you’re out in compromising situations where you’re “alone” in someone’s house to pick up the dog in all actuality the owner is in the house (this app is used for human trafficking). Also you’re constantly being watched by homeowners who don’t tell you about hidden cameras, you can very easily become a victim in these situations. They don’t support their walkers and only care about taking a 40% cut, if anything happens to the Walker they could care less and will just take the little bit of cash they gave you after you’re the one who has been walk thousands of steps to load their pockets. Also they partner with wag hotels and they also partner with Airbnb. Most of the dogs on the app are neglected by their owners and that’s why they need people to come walk their pets because they’re too lazy to walk their own dogs.

Happy Fur Mommy. I love using Wag to help keep my dog, Grayson, active during the day! I will use the app when my schedule gets crazy and I can’t take my pup out. You can schedule walks same day or even within a few hours of when you need it. I’ve used t when I went out of town & my hubs was at work. I felt very safe. I love how Wag requires background checks of their walkers. During the walk, your walker will send videos, pictures, as well as a report card of how the walk went. The app allows you to track how the walk is going as it’s happening! All my walkers have been in constant communication with me, & willing to deal with me being overbearing! Each walker has kept an eye out for my cat, & sent me pictures of him so I know he didn’t sneak out. Grayson has loved all of his walkers and that is so important to me! One of my favorite things about the Wag app/company is their desire to keep you safe by sending you a free lockbox for your key! This ensures the safety of my home and my animals! Lastly, they will do promos & offer you a free walk every once and a while. This is so great when you have a busy day & can have someone just stop by (even when we are home). I can say this, I am NOT paid to give a good review & I’m NOT an automated response. I truly love this app/company and tell my friends about it! Happy walking!!

A M A Z I N G!. This year I decided to uproot my entire life in CA, pack me and my two dogs up and move to Oregon. New job, new home, new everything! I’ve always had my mom close by to help with the dogs when I was at work but she was about to be a whole new state away from the grand-puppies! I was super anxious but requested my first ever dog walker on the app. I read the profile and felt good about this but still had anxiety over this brand new adventure! I was paired with one of the best walkers I could have been paired with! We are moving into a home with a backyard now and won’t need walkers as often but Erin my walker stayed with us through the whole experience almost five months today four walks a week! We had other walkers too who were just as amazing! This app is truly a blessing and I’m so incredibly thankful for Wag and all the walkers who walked and cared for my puppies! Thank you!! Highly recommend! I could keep writing for hours about how amazing this was!

No accountability for actions. If I could give zero stars I would. A Wag! walker lost our puppy, didn’t follow Wags “protocols”, contacted me directly and only when I was 15mins into my drive to get home did I then receive a call from Wags emergency call center to which I had to explain everything to them and answer questions that should have been pulled from our profile. I had to request what it was they were doing to find our puppy and for hourly updates from them because they didn’t think that that was important enough to help put an owners mind a little at ease. Long story short my partner and I found our puppy 4hours on foot and 25k steps each. It was cold and miserable and they NEVER took full responsibility. They conducted an investigation that took weeks and concluded it was the dogs fault and the walker (whom both my partner and I both talked to) lied about what happened. Was it convenient when the system was working yes, is it worth the risk to have your family member lost and no responsibility from the care giver at the time and for it to possibly end up in days of searching or possibly death? Absolutely not! Go local and with a trusted and responsible walker. We were fortunate enough to save our own puppy’s life and are dealing with the anxiety this event caused him on our own dollar no thanks to this Wag event! I am a very level headed and calm person but this was by far the worst customer service and experience in general I have had by far.

LIFE SAVING APP!!!. Wag is a fantastic app & service!! I have a beagle and, at times, my daughter’s border collie. It’s not always easy or possible for me to walk/exercise the pups, especially if I have after work commitments or a social engagement. Enter Wag! with their wonderful walkers & solid customer service. Every single walker has been stellar! The lock box idea is genius for the times no one can be home. Since walkers are well vetted you know your dog & Home are safe. I’ve had great experience with customer service as well. They are very responsive to all questions and requests for assistance. For example, at times I only have the one dog home for to be walked. However, I registered both dogs when I created the profile on my app and prefer to leave it that way for the times that both all of and Charlie are in my care. All I have to do is text Customer Service to alert them to the fact that I present only one dog has been walked and they quickly and easily credit my account. I truly love the idea that an experienced dog walker/dog lover is caring for my dog when I’m not able. Download the app and try today. You won’t be sorry!

From Frustrating to Terrifying. The app asked me to submit a review, which I thought would post here, but I think it just went directly to customer service, so rewriting here! I got three free walks for writing a recommendation for a friend, so I figured I’d use them to check out Wag. My walks were scheduled for 1:00am instead of 1:00pm, and there was no way to update the walks on the website, no way to get in touch with the walker, and nobody was answering the hotline. We finally just wrote “CANCEL” in as many fields on the profile that would actually update. The walker texted us close to 1:00am saying he was on his way over before noticing all of our desperate “cancel” messages on the profile. The last walk showed that the walker had taken my dog on a 3-mile walk to a busy tourist area. My dog is scared of cars and crowds, so I was freaking out! The walker wasn’t answering texts and I was considering leaving work to go look for them when the app said the walk was over and the walker answered my texts and explained that the GPS doesn’t work right for her. All walkers managed to enter the building at different points without using the front door call box, which the building management frowns upon and makes me nervous. TL;DR Crucial components of the app are buggy/not fleshed out enough, customer service is not responsive enough, and walkers may not be properly onboarded/trained.

Ways to Improve App. The app is convenient for scheduling walks. It’s very difficult to ever get an agent in chat. The app will keep going round and round stating to rephrase the question. Frankly, this is annoying, cumbersome, and not handled properly. There should be agents available anytime without going through this app trying to force the so-called answer when I can never find it in the database. Most of the time, clients are reaching out because they need to speak to someone. The other issue with the app is, after the walk, it won’t allow clients to read any messages from the walker prior to leaving the tip. One time I had a sorry walker, whom I left a good tip to, then she wrote abrupt, rude comments about me needing to clarify instructions on the profile. When writing the profile, it won’t allow me to copy and paste from my notes. This is inconvenient. Some days the needs change, and I would like to update the profile accordingly. It is a real hassle. It also won’t allow instructions to have paragraphs, so everything in jumbled together. I wish there was a spot to add cats and geckos, etc. The app has some great ideas, but it definitely needs some improvement. I love how I can view the walk live.

Why so difficult to receive endorsements?!?. I was recently approved as a pet caregiver - I passed the background check, was given access to the Wag Caregiver app, etc. I sent one friend an endorsement request last month which he was able to complete, but since then, anyone else I’ve requested endorsements from has been unable to leave one. The process forces the person/endorser to download this app, and makes them create their own pet parent profile. This is a problem in that several people I’ve sent requests to no longer have a pet; therefore, they are unable to create an account and send me an endorsement. In addition, many people are understandably wary about installing an app they’ve never heard of onto their mobile device. The app otherwise is easy enough to navigate but extremely frustrating at times also, and the Help/FAQ section has been decidedly unhelpful. There’s no way to contact (email or phone) Wag tech support, if such a department even exists. For the $50 I was forced to pay for the background check, the fact that I can’t even manage to receive an endorsement to enable me to start earning the trust of pet owners to take care of their pets. This becomes a vicious circle and I don’t see Wag trying to make it any easier for those of us new to the world of “professional” pet care.

JUST DONT TRUST THIS COMPANY!. Don’t work for this company and don’t hire them. Save yourself the trouble and stress that their lack of responsibility can give you. Here’s why. In the state of California, Wag states that they are not liable for any damages or injuries caused to and by the customer and the walker. They not only provide terrible service by not helping an injured walker who walked and allegedly got bitten by my dog, they also refuse to help me as the customer get information to help with a claim that is now filed against me and my renters insurance. The walker had to cover her medical bills without any help from Wag and now we are dealing with this claim and wag has not gotten back to us to help with any questions. They took 2 weeks and countless phone calls before getting back to us with an answer which was pretty much “we cannot help you and we will not cover any of the walkers medical bills. You will have to do this without our help.” THEY hire people but they take no responsibility for aiding them. To simplify this, if you’re a walker who care about your liability and you’re a dog owner who wants to make sure your dog and you are insured in the event of an accident, FIND ANOTHER COMPANY that is responsible and will provide detailed information regarding liability, insurance coverage and proper customer service!

Wag is pawsome!!. My fur-babies and I love the Wag app! I usually request an immediate walker and I receive a text immediately that they've requested a walker in my area and I will be alerted within 10 minutes of time of arrival. A few minutes later, I am texted that a walker will arrive by “time” (and its usually within 15-30 minutes). Walkers have been very courteous and timely. My dogs get excited and go for their walk, all the while I can watch their walk by map in the Wag app. It notifies me when and where they tinkle, doo, and the walker usually sends me at least 1 video to watch with paw-some background music! Laughed so hard the first time I watched it. You can set up a regular schedule with your favorite walker also! I can see profiles of all the walkers before they walk my dogs, or I can choose them. However, if not available or they don't respond quick enough, the Wag app will alert other walkers to accept the walk. Some walkers have mentioned that they try to grab a walk, but even though they answered right away, someone else beat them to many walks.. So apparently the walkers need more walks. If you have a favorite walker, best to text them first before you request them, just to confirm availability and alert them you are requesting a walk. I’ve been using Wag for over 6 months and love it! Thank you Wag and paw-some walkers!

Wag! Is awful. This app is terrible. Their business plan is fundamentally flawed. They scheduled a time without having a dog-walker in place. I tried using the customer support feature by phone. I hear a lot about this app being summarized as uber for dog walking. Imagine if you ordered an Uber three and half hours ahead a time because you’re in desperate need a ride, then no one shows up. Now you try to call someone to get info as to why they never showed up, and after an hour and a half on the phone (over an hour of which I was on hold) they say “sorry” and give you a $10 credit (only after I asked for one!). What a joke! I’d be placed on hold again and again cause their “team members” are inadequate at making decisions. When I explained to them that they had scheduled a time and no one showed up, they were unapologetic in their tone. I was also told there are only 20 dog walkers for the entire city a Boston. That has to be a lie. As I mentioned before, when I asked for a credit, they offered $10... that doesn’t even cover the cost of me spending an hour and a half on the phone. If they had walked my dog for an hour and a half, they would’ve wanted $60. I will say the first time I used it, I had a walker by the name of Jorge. He was a professional! Other than that - Horrible!

Horrible App design and even worse customer service. Hard to get in touch with walkers. Always messed up our schedule even though we had a reoccurring walk for almost 8 months at the same time everyday. Would take hours to find one-time scheduled and on demand walks. Customer Service never responded when we had problems with scheduling or a walker. The most recent example was when a walker never showed up. It said her number was no longer available. We waited two hours for a walk to be rescheduled. We just ended up using rover and they responded immediately. During the wait, we texted, emailed and called customer service. We were on hold for an hour. Once we decided we were done with Wag, we asked customer service to cancel all of our reoccurring walks. It’s been 3 days and they have been cancelled so we have to individually cancel each walk. While we were cancelling MONTHS of reoccurring walks, we kept telling the app that we cancelled because of a bad experience and to give us a call. We probably did this for 20 of the cancellations and no one ever called. I would not recommend this app to anyone. The customer service is never helpful. Often the first person we talk to has no idea what they are doing and then we have to wait to get transferred to someone else. We are now using rover. The customer service doesn’t seem to care. They don’t care about the walker, the owners or the dogs.

Horrendous customer service and lack of accountability. Wag - during the Manhattan power outage on 7/13, it took 5 hours for my dog to get a walk as multiple walkers couldn’t do the job given the circumstances. I do not fully blame the walkers - but I absolutely blame the system in matching walkers, and I find the lack of accountability from the customer service team and the company to be among the worst I have experienced. I had to talk to over 4 reps and a supervisor to even get a walker who was willing to jog all the way from 14th st to midtown to take care of my dog when I had to rely on the app for a wedding and I was out of town. Major props to him. But to have to call multiple times, be put on hold for 30 minutes each time, and to have the walker say they’d arrive in 30 minutes to take over an hour to get there - can’t you guys match a closer provider? I was stressed out the entire wedding, and when I asked if I should uber back home to take care of my dog at 9pm - they said no, it’ll be taken care of. My dog got walked at MIDNIGHT. I asked them to come my ride home. They refused. I asked them what can they even do. Beyond finding another walker, nothing. It is clear they are not a pet or owner centric company. Their walkers are solid - but the policies in place are a complete farce and I’m extremely disappointed in how they handled the entire situation.

Wag Walker.. I won’t even say the app is trash so much as it is the company that’s trash. When I started this company had barely any reviews and now they have thousands of five stars? Hard to believe it’s not faked. I was a dog walker with a ton of five star reviews in a location where you can’t get many walks to begin with. Customer service is terrible and if you’re in trouble don’t rely on them. You can’t take days off. It has to be an “emergency”. I once was asked why I was taking the day off and it angered me so much I straight up told them in detail about my bowel movements. Sometimes people get sick but apparently that doesn’t matter. This is a little thing though. What angered me most is getting bitten by someone’s untrained dog, and them pretending to look into it then doing nothing. These people literally don’t care about your well being. In the end I had to cancel two recurring walks because I’m literally moving out of the area and it angered them so they removed me from existence basically and I can’t even sign in because my email doesn’t exist. So much for continuing after my move. Please move over to a different service instead of these guys. I was already rehired by someone better so don’t be afraid walkers.

DON’T USE THIS APP!!!. Please, if you love your fur baby DO NOT USE THIS APP. Literally anyone can get a job through this. They make it seem like the application process is a big deal but I went through it-simple questions, easy recommendations (literally had my boyfriend and best friend do it) and a background check. The ‘training’ is a joke. I flew by it on my phone in under 10 minutes. Don’t trust just anyone to walk your dog (and go in your house!) because that is what you’re doing. I know a dog died where I live in Houston (and many other places!) from an idiot walker. The app distracts walkers during the walk-photos, videos, pee markings. You have to understand you’re taking a HUGE RISK by using this app. Please think about it. This company is absolutely HORRIBLE. Don’t even try talking to customer service because you will get nowhere. The company also doesn’t take care of the walkers at all. I have a five star rating and have done over 300 walks..I was told they were going to refund me 10 dollars for a scam walk and they ended up deducting me 10 dollars from my paycheck. I have been fighting this for over three weeks now, talked to five different people and have gotten nowhere. This is extremely TYPICAL for both the walker side and customer side. I have issues like this with them all the time. It’s not about the $10 it’s about the concept of me having to fight for this mess that is their fault to begin with. Ridiculous...please avoid at all costs.

Walker tried to steal money and starve my cats. My husband and I took a 1 week vacation and put in a request for a cat sitter a few days before we left. I have 2 cameras in my home to check on the cats while I’m away. The night came for the sitter to come to my apartment and tend to both of my cats. My husband and I were at dinner when I got a notification that the sitter had started the “drop-in visit” so I sighed with relief thinking that my cats where being cared for. I decided to check the cameras as I had never met this sitter before and I just wanted to make sure my cats were safe but I saw that no one was there. I thought maybe the sitter was in a room that didn’t have a camera but my camera sends me notifications when a person enters my home and I did not get this alert at all. I called the sitter and they told me they arrived at my house and was in a room with one of my cats but looking at my camera I could see that cat was alone sitting on his cat tree. This person thought I would not pay attention and attempted to take payment for a service that they were not providing. Be very careful when hiring anyone from this company. The platform makes it very easy for someone to take advantage of you and your pet. If I did not have cameras both of my cats would have starved for an entire week while my husband and I were away just because someone who clearly doesn’t care about animals wanted to make a quick buck for doing nothing.

DO NOT USE WAG. While the walking service seems to be legit and you can see within the app where your dog is via gps, the company loses all credibility and care for animals in their haphazard approach to dog sitting. If you love your animal, I highly recommend you look elsewhere for a company that cares for their well being as this one takes no accountability for the people they hire and let into your home. My story: After using the app for walking services on and off for over a year, I felt (wrongly) safe in using it to book an in-home sitter for my dog while I was out for a week. It was clear during the week and upon my arrival home that the sitter barely spent time with my poor dog during the time I was gone (while he wasn't supposed to be away for more than 3 hours at a time). He didn't stay overnight even though I booked that within the app. He also didn't follow the instructions I listed in the app about how to feed or take care of my dog leading to him being sick when I arrived back home. I also had to call Wag twice within the first couple days because I was receiving zero updates from the sitter. After inquiring with Wag while, all they could tell me was that their people were vetted and insured. They did nothing to check on whether the sitter was actually at my home and doing what he was hired for, and I'll never know just what kind of bad treatment my 10 yr old dog went through while I was gone.

Terrible Usability for Walkers. Wag! Walker here... This app/concept could be so much better for Walkers than it is. Starting with the worst offense: there was a period of time when I was receiving excellent reviews but no tips. I figured the owners weren’t aware that it was customary, but then some tips belatedly showed up in a payout WEEKS after the review (and theoretically the tip) had been left. I still don’t know if the other non-tippers were truly not tipping, or if the tips never made it thru. Less egregious (but still annoying) is how difficult the app makes it to be efficient. I set my notification radius to 2 miles, but 90% of the notifications I received were outside the radius. Made it a useless feature because I was either constantly looking at my phone to see which notifs were “valid”, or ignoring it altogether. Wag! couldn’t figure out why (all my settings were correct), so I decided to turn text notifications off and keep app notifications on... but you can’t do that in the app. I had to contact support and submit a form... it took 18 DAYS to “process” the form. Wag! takes a pretty big cut from each walk, which I knew going in and initially had no complaints. But for that big of a cut I expect a much more supportive and trustworthy platform.

WAG. I’ve been using WAG for over a year now and I LOVE it! There are just those times I’m running behind and can’t get home in time to get her out for a walk before there is an accident in the house. The app is so easy to use and I just go on and request an ASAP walk and I always get a very prompt response with an assigned walker. The lockbox makes it so easy to leave the dog inside and give the walker access to get her out and put her back in the house and lock the door again. I always get such fun report cards and love literally tracking them while they are walking to see where they are. My favorite is when I get a barking sound on my phone that lets me know she has gone to the bathroom 😂! And I recently just learned how invaluable WAG is (even for those of you who don’t think you’d ever need a dog walker) when I ended up in a cast and crutches and couldn’t walk the dog...WAG to the rescue! Seriously consider downloading this app and setting it up for those “emergency” moments you weren’t anticipating. You won’t regret it!

Extremely dishonest. I used wag for walks before and the walkers are great! The company is dishonest though. I booked a sitting and when I set up the time and dates it told me it would be 78 dollars. I went through a few cancellations and changes of who would be sitting for my dog, but eventually was assigned someone who would be watching my dog. Apparently the person I chose last had set her own rate higher than the 78 dollars and the new charge was going to be 96 dollars. I was never made aware of this until the sitting was over and it asked if I wanted to tip. When I talked to customer service they were able to give me the credit on the app, but I still feel scammed out of my money. There was no obvious notification that there was a price increase. There was no button to confirm the price change. I was told that I should have paid attention to some walkers that set their price differently. Why would I be looking for that if I didn’t even know it was a possibility? I was under the assumption that all the people I was choosing between were 78 dollars because it had already told me it would be a total of 78! I guess I’ll be using my credit and getting one more walk and then never using wag again.

Don’t use this service ever.. My dog was lost after the walker did not clip the leash to the collar properly. Instead of trying to find the dog she simply walked back to my house stating that she thought he might “walk himself home”. I was working and got home as fast as I could and she was literally not trying to find my dog but sitting on the stoop. She stated that she didn’t use the harness nor chase after/ try to lure my dog in. I live in a very busy area of south Boston so the fact that she said the dog would walk home is truely unreal. Wag was no help saying they would put up signs if I didn’t find him. They never checked back in with me once I said the dog was found as I spent hours by myself looking. They immediately blocked me from seeing the walkers info and i was not even able to try and see where she may have lost him. The worst customer service i have ever seen. After speaking with many other dog moms at the park they have heard nothing but horror stories of people’s dogs getting lost hit, etc. The problem is the idiot walkers that simply pass an online test who are looking for a quick buck and clearly don’t care about the animals. The fact wag was not even sorry but stated i leave the walkers bag at another location so we didn’t have to meet face to face spoke volumes. Never use this as it may seem convenient but there is no accountability.

Misleading and not set up to prioritize walkers. What a joke this company has turned out to be and that joke is on me. It’s partly my bad because I used to pick up on demand walks from Rover back in the day and that was a dream. Steady stream of options. Now, Rover has changed their policy so that only clients can request you. So I was excited to try Wag! as they have on demand walks. The first walk I took though, the client didn’t give full access info and gave a wrong contact number. Wag! was helpful in getting me a cancellation amount but out of a $15 original payout I drove my car for, they gave me $5 for the trouble. Ok. Well I’m still in need of money amirite? We all got bills to pay. So I keep on this app but I realized quite quickly that when people requesting sitters send out requests, they can pool through at their own bias. You clicking request doesn’t actually guarantee you anything. Read the profile and don’t like what you say? Decline. Don’t like your rates because someone else offers a lower rate? Decline. Don’t waste your time with this company. It’s not practical if you need to actually make money.

I am a walker. So hard to get in touch with walkers support . Walked a pup and reported about a broken lock box I moved the key to another location because of it , I notified the owner regarding the issue.i contacted wag walkers support to make sure that the owner is aware and is clear about the issue as well as other future walkers in addition to requesting a new lock box. Long and behold the next night I get a call and a text at 2 am saying that a walk scheduled today did not happen (without even asking first). Apparently another walker had “started the walk” without having the dog on the leash and then ended the walk so the owner got charged without the walk actually happening. I had asked how do you not have a record who actually did the walk vs who does not...? What happens to the report cards? Evidently they do not have access to it, so there is no way of knowing if the walk actually happened or not AFTER “start walk” is clicked on . Just food for thought. If you’re a wag customer and you found a steady good walker through the app, do yourself a favor ask them to walk your pup privately and have them use a geo tracker or some sort to keep track of your pup. I think this gives you more information and security seemingly as wag themselves do not actually have access to the report cards as it turns out . I would not trust them with mine .

Bad design and bad payouts. If you accidentally accept the walk, and you are background checked and verified, it forces you to take the walk. If you try to cancel a walk, even if it was a mistake, it will demerit your account. They take 40 to 50% away from the actual Walker, so if you’ve accidentally booked a walk that is 30 minutes away, you’re looking at one hour of travel time before you even look at the cost of your own time. So it is costing you money to use this app. The app support is terrible-even for walkers who have a spotless record. If you try to call and and adjust something, you get outsource support to non-native English-speaking people who give you a hard time about making any changes to what is been booked. The app could be better if there was a verification button so that it would ask you to confirm if you truly want to take the walk. I’ve used it to get walks and my girlfriend uses it to take walks, and it ruins our schedule when there’s a walk accidentally booked that’s too far away and we have to change our plans because the app does not allow you to cancel a walk. They take far too much away from the Walker in my opinion.

Review for WALKER APP. Okay I love wag. But I HATE the app!! Please fix the walker app! I always get “_____ wants you to walk ______...” alerts and every time I click them it says “walk already booked.” Or I’ll get “new walk tomorrow at 10am” notifications and click on them in half a second and it will say “walk already booked” or not show up at all. It’s extremely frustrating especially when I rely on these notifications so I don’t have to be inside the app at all times. I also have been having trouble with requesting walks. I will be with a dog owner and they will post a walk in front of me, I’ll click “request,” but it says “confirming” for minutes while on their end I never show up! THEN another walker will request that walk and my screen will still say “confirming” for hours or until I log out and log back in. This glitch prevents me from getting walks. I would really love these issues to be looked into further especially the notifications. I enjoy being a wag walker when the app works but I do not recommend it to people because of these major issues.

Walkers (possibly) under influence and the worst customer support service. We went on an overnight trip and ordered a walker to walk our dog later at night and then in the morning. Our dog is a 5 pound Maltese dog who is not trained to be outside of the crate by himself. The clear instructions were to get him out of the crate, walk him and then put him back in the crate. The late night walker did exactly this. The girl that came in the morning (the second last minute substitution by Wag) came in and couldn’t properly articulate her reason to get access to our apartment which alerted the doorman. He sent a building porter with her to open the door. After porter opened the door (dog was justifiably barking at strangers in the apartment) she entered the apartment, went straight to the crate, opened it and then left the apartment saying to porter she didn’t feel comfortable walking the dog because he was barking at her. A 5 pound dog! She took the dog out and left. Needless to say the dog made a mess in the apartment and we had to ask or doorman to put him back to his crate only after the girl texted us with absolutely nonsensical texts and we had to call her back. Wag’s customer support is next level of “we don’t care” after DMV! It’s impossible to reach out to them or get any level of resolution.

Highly recommend!!. I’ve been working with wag for quite a while! I’m shocked at some of these bad reviews!! I love my job!! Wag sometimes has some technical difficulties (not often) since it is an app & sometimes the Urgent Walker Support is a little slow to call back but they do have a lot of dogs & walkers all over the country & they can’t get to everyone at once. If any situation was that serious that you need them that very second, us walkers should call someone else that can get there quicker anyway! But other then that my experience with wag has been awesome. They’ve always been able to cover my walks where something happened & I couldn’t make it. It’s obvious they really care about their clients/clients pups & they also don’t hire just anyone. A few people I know have had dog experience but still didn’t get hired, they seem to take it very seriously. In smaller cities where they are still working on expanding walkers to that area, like the IL suburbs, sometimes take a little longer to get walks filled but they always end up getting filled. But yeah that’s all I can speak on!! Everything else just depends on the walker you get & I don’t count that as the company. When I get my dogs I’m definitely signing up.

Walkers don’t show up. A month ago I booked a walker at 8 AM for 6 PM that night. Within 10 minutes somebody was confirmed. At noon they canceled so I knew Walker was confirmed. At 5:50 that night the second Walker canceled. I knew Walker was not found until after six. We finally got the dog walked after seven that night. I sent a complaint and never heard back. I decided tonight to give them one more try. I scheduled my walk at noon today and a walker was confirmed. Then at 4:30 this afternoon the walker canceled. A second walker was immediately booked. They were supposed to be here at 6:30 PM they canceled at 6:25. It is 645 and another walker still has not been confirmed. I want to cancel the walk but they want to charge me $10 because their walkers didn’t show up. Based on all the reviews on wag in the past few months the walkers don’t show up and wag doesn’t care. They paste the same response into every customer complaint to just call them. But if you read the other reviews the customer service either doesn’t answer the phone or the rude. Tonight just confirmed I will never use their service again. But I have to call them to delete my payment information. You should be able to delete all personal information via the app.

Wag is amazing. I work for wag. I know that every dog is different ! I was reading the reviews and was surprised! I do admit it takes a while to get a hold of wag and that frustrating. I will give them credit though because when ever something came up like the information on the app being wrong, my car not working, not being able to access the house to walk the dog or if I accidentally accepted a walk they always work with me and help me out! I make sure to contact the owner when I’m on the way and send pictures updates through text as well as video updates through the app. I make sure I care for every dog I walk making sure they have food and water and clean up any mess they might have made. So while I know there is so flaw within the wag company it’s still a great company. Every walker must watch a video about proper handling and how to put a harness on as well as the best types of collars and harness we take multiple test that we have to pass and we have to pay to get a background check as well as be insured we are contracted and bonded and while some walks might not be that good their are tons of walkers that go above and beyond and truly love animals. I’m truly sorry that some of you didn’t get good service but I promise wag is great!

As a Walker. I LOVE walking dogs!!!! It’s so rewarding, but if you are joining Wag only for the money you will be disappointed. The company takes 40% from your income as a private contractor and are often not available for support. Any time I’ve asked about how much to take out for taxes or ask any tax questions, they did not answer directly and instead gave a generic “here is a list of all our common questions and answers”. I even emailed the accounting email directly asking how much they take out for taxes and got the same response so I found out through google. They do provide $ for meals for shelter dogs though. I live in a bustling city so I have been able to make about $96 (like $50-60 with taxes taken out) a day which has been awesome! I love it! Just don’t expect much from the company. Communicate with the dog owners directly to get good reviews and tips (some owners do not even tip). I treat it as my own business by keeping good relationships with owners (its really easy to do when you love and are passionate about pet care). If you don’t have good work ethic and you are generally lazy in the workplace please don’t make us look bad and join Wag.

Peace of mind. I love this app. I originally downloaded it because I broke my leg and didn’t have anyone to walk my large but friendly Bernese Mountain dog while on bed rest. It was easy to set up and they offer discounted options if you buy in bulk. The app is like an uber for dog walks- I put the request in for what time I want him to be walked each day, choose between a 20 minute, 30 minute or 60 minute walk, and the Wag team sends a trained walker depending on each walker’s availability!! I love that they handle all the scheduling and I never need to worry about a no show!! They also send me a free lock box to put a spare key for the walker to use when I’m out, I’ll be using it when I can walk again!! You can also write long notes about your pup on your profile so that each walker knows your pup well before arriving. I got treats for my walkers cause my dog can be stubborn. During the walk the app tracks where they walk and the walker even marks where they pee/poop! This tracking gives me peace of mind!!! Sometimes you can even extend their walks for a discounted rate!! The walker always takes a picture of brody and writes a review after each walk. I’m able to “prioritize” aka pick which walker I’d like to return! There are also overnight or daycare options. Love love love this app. Thank you Wag team!!!

HORRIBLE SITTING EXPERIENCE. We booked Wag for a sitting session for our two dogs on the recommendation of a friend who had used the service for daily walks. BIG mistake. Not only did we not receive updates on our dogs, we came home to urine and feces all over our apartment, dogs that clearly either weren’t fed or not fed enough (she never bothered to ask how much food they got), AND the sitter had helped herself to items in our fridge, watched DVDs from our collection, was in our bedroom looking through our personal belongings, and texted us at 9:15pm the first night there saying that she was going to crash on our pull out couch (which we never disclosed we had so there must have been some snooping involved). We specifically requested that the sitter not stay overnight and she persisted that she didn’t feel safe leaving to go home. It was 9:15 in LIC. No reason for that, and if you feel unsafe, don’t take the job. She claimed to have arrived at the apartment at 8pm so I’m not really sure why she was even still there close to 90 minutes later. I will be reporting this company to the BBB because they claim to background check their walkers, but don’t tell me you walked my dog at 9am and have me come home to a massive bodily fluid mess at 3pm. I felt violated and after a long weekend away, we ended up having to clean our entire apartment and strip our sheets since it seemed she was in our bed. SKEEZY. DON’T BOOK IF YOU LOVE YOUR PETS.

Terrible First Impression. My fiancé and I signed up for this hoping to get a friendly dog lover to let our dogs out to pee and play with them a little. I set up a time to have our first meet and greet this past Saturday, April 6, 2019. It was approved and we received details about Jason who was assigned to come. Couple days past not a big deal. Then Saturday morning came and we woke up to a text stating that our walker had cancelled and that someone else would be replaced. Our meet and greet was scheduled for 9 am and it was 8 am. I was a bit disappointed because I wanted to know who was coming, what credentials do they have, how many walks have they done, what’s their rating, etc. But nothing. 8:30 comes, 8:45 comes, still nothing. 9:05 still nothing. So who were we waiting for? We had errands to run, things to do, it was a gorgeous day, we were not willing to sit around in the hopes that someone might decide to come over to Meet and Greet. AND if this is the first appointment, how are the rest going to go? We cannot afford to have people cancel on our pups. Then I reached out to customer service who did nothing but speak poor English and have little to no clue about the business. All in all! Very bad first impression! We will definitely not be using Wag! Thanks though!

Best App and Concept Ever. Wow, this is an absolute game changing life safer. The app in itself has a great design and is very easy to navigate. The service on the other hand is amazing. I have had several walks arranged and they have all been great. I have 2 high energy Husky puppies that are selectively trained or maybe they’re trained and just listen selectively. I requested an experienced walker and they sent over the perfect walker. The first walk we did together because the puppies initially freaked out when they were taken away from my husband and I. So, she ended up walking them and we just tagged along and it was great. The second time she came when we weren’t home. She gave us a full report telling us what a great walk they had. We actually received a free lockbox when we signed up, that allows the walkers to enter when you’re not home if you so choose. The app tracks the entire walk and it even posts where the pups did their business. They also take a video and take a picture at the end of the walk. This is such a wonderful idea I highly recommend. Plus they were running a promo for a free walk, if they still have that available, I say jump on it ASAP! It’s a must have for any dog owner.

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Wag Walking App is terrible. I was doing great with Wag walking and had 5 star reviews on my walker profile. One day the Wag Walking team decides to do an investigation into one of my walks. They said that I didn’t lock the owners door when I finished the walk. With no way for me to defend myself my account was deactivated. The owner left me with no key to lock the door and left the door unlocked, but Wag didn’t care. This is a horrible company who has no loyalty and no transparency for their employees. I am appalled not only by the lack of communication but by the disrespect of this company. Also, when wag gives a customer a discount they take it out of the walkers pocket not their own. Wag doesn’t screen their customers for their walkers safety. Walkers don’t get extra money for walking multiple dogs. Wag doesn’t secure your bank information. There has been recent allegations of scammers trying to obtain walkers bank information. I don’t know yet if this is an independent party or Wag themselves committing this scam. Don’t do sittings for Wag because the employee makes below minimum wage when sitting multiple days for a dog.

New Updates really drain the battery. When I joined a few months ago, the app used hardly any battery life when in use on the phone. In the last few months, there have been 10 or so updates, and now whenever it is open, it drains the battery at a very alarming rate. I do one 30 min walk, and by the time it’s done, over 50% or more of the phone’s battery life has been drained, which makes it hard to do multiple walks within a few hours. I’ve been thinking of getting an external battery pack, but it is concerning that the new updates aren’t taking into consideration the effect on the battery life of Wag Walker’s phone. And that just a short while ago, the app ran off very little battery life. It would be great if the developers could utilize new updates that didn’t have this draining effect. I will also mention, that at least for me, there isn’t much incentive to do 60 minute walks. I’ve noticed it is an unbalanced system, because doing a 60 min walk ($18) vs. a 30 min walk ($12) is only $6 dollars more for double the amount of time. It would be great if Wag could honor the time of the Walkers so the pay for the 60 min walks is more reflective of how much time and energy is spent doing them. Other than those areas of improvement, working for Wag as a Walker is really enjoyable, especially in cities where Demand is high. I am very grateful for Wag, as working with dogs is one of my passions. Thanks Wag!

Most Frustrating App. Have had an absolutely terrible time dealing with this app. Downloaded it to write a recommendation for my old dog walker and now it’s become IMPOSSIBLE to delete the app!! If I knew it would be this much work to delete my Information and account I NEVER would have downloaded it in the first place. First, you need to put in a request to delete your account which sends them an email. You will wait months to receive the follow up where they finally “verify” that you can delete your account. Then you follow a link into the app and finally press delete account and receive a message “uh oh! Your account does not meet the criteria for permanent deletion. Please deactivate your account instead.” No??? I want my account gone not deactivated. Absolutely the MOST FRUSTRATING APP I have EVER had the displeasure of downloading. My dog walker had the same experience and didn’t even like using the app and I believe has moved to a new app entirely. 0/10 don’t download unless you want to have the app forever. :(

Poor customer service. I have been using wag for a couple years now and it has always worked great. I went out of town and a walker lost my house key, which prevented others from checking in and taking care of my animals. Customer support was really good in the beginning about contacting me, but there was no follow up. This happened on a Saturday, I let them know I needed to find a resolution to this case ASAP as I was out of town and they said they would have someone call the next day. No one did. I called the next week and they said they would have someone call me back. It’s been weeks now and no contact. Not only was I fully charged for the walk, I had to pay to get a copy of my key set done again. I was at an important event and the phone calls do deal with this “emergency”, were a large inconvenience. I’m glad I was in a place to pick up the call because I was told if I didn’t and they couldn’t get into my house, they would have boarded my dog overnight (or potentially days until I got back from my trip?) I’m very disappointed in the company.

If you want to make money or even walk dogs, this service won’t help you. Wag has an algorithm to pick walkers for each available walk, and to make certain walks available or invisible to different app users, which they claim factors in a bunch of variables to make it fair for everyone. But what really happens is you barely see any available walks at all because the majority are hidden from you—half the time there are “no services available”—and when you do request a walk you get declined with no explanation, up to 20+ times in a row. This happens if you have good recommendations, 5 stars, and if the walk is within a mile of your location—it doesn’t seem to matter. As for the app itself, there aren’t a whole lot of bugs, but one thing I have noticed is that the notification system doesn’t notify you of an available walk until after it’s been up for over 10 minutes. If you are thinking of becoming a walker, don’t, you won’t make money and you won’t even be able to meet any dogs.

Can’t get pass basic info. The other 1 star reviews are correct. This app needs an extreme makeover 911 edition. When trying to find a sitter, it says no one is with in 30 miles of my location. I live near downtown Orlando, Florida and also use Rover so I know this is not true. When trying to enter my address I keep getting an error message saying to enter a valid address. After trying numerous times, and the app glitching where it goes to the top of the screen where you cant see what you’re typing, I decided to give up on using it. Fun fact Wag!, my address has been around 2 years longer than Carol Baskin has been alive. I’d highly suggest fixing these issues instead of your generic response to every bad review. But then again, this could be your business model. Guess I’ll never find out since Wag! was a waste of a download and now they have my email which they have no problem sending messages to multiple times a day. If that much effort was put into fixing the app Wag! would probably have glowing reviews. Thanks for nothing.

Usually Great But I Have One Simple Request. I have been using Wag, on average, multiple times a week, since 2017. I have mostly had great experiences. But I think it would be enormously helpful to add an ETA for a walker’s arrival. I know when a walker first accepts a walk, you get an alert with the ETA. Sometimes, though, it simply says the walker is a ״on their way.״ The eta rarely gets updated if the walker is running early or late. I see no reason why the walker shouldn’t be tracked the second they start their journey toward me, so that I can be prepared for when the walker arrives. Currently, and for the last 3 years, I have had to message the walkers and ask them for an ETA, or sit unknowingly, waiting for them to arrive and then scrambling to get my dog ready once the bell rings. Please figure out a way to have a constant ETA on the app so that whenever I check it, an updated time of arrival will be on there to make my life easier and probably the walker’s as well. I ask this of you as a long-time customer who continues to support your app. Thank you very much!

Good idea, bad execution. Dowloaded this app because I’m in between moving & work second shift. I usually walk my 10 month old twice daily; once in the morning & once at night after I get off work. However, where I’m currently staying isn’t in the nicest part of town & I don’t feel comfortable walking my boy at night. SO, I downloaded this app to hopefully find a trustable dog walker that can walk him in the evening while I am at work. I was so excited to use this app & to see all of their neat features.. You can even use ApplePay! ☺️ TO MY DISAPPOINTMENT, after I scheduled my first appointment I got a text message that reads as is, “This is Wag! and looks like you're in an area we don't yet service. We'll reach out to you once we're in your area.” I can’t even become a Wag! Walker myself because it’s “not in my area”. What kind of bs is that? I’ve NEVER downloaded an app that isn’t located in “my area”. I mean geez, over 126,000 people live in my city-HOW have they not started here?? That’s many, many, dogs that need to be walked! I mean geez, Bite Squad doesn’t have any issues, so what’s the hold up??! 😠

Failure to communicate.. App works great and provides a wonderful service as long as nothing goes wrong or you try to communicate with them, then forget it. I’ve had multiple texts go unanswered, have even heard from a few dog walkers they have problems with communication. To resolve an issue I’ve had to call, sitting on hold for long periods, to talk to someone who did more apologizing than listening. Then had a walker cancel an hour before she was supposed to walk my dog. After several “we’re trying” texts I received one saying couldn’t find anyone so we’re cancelling the walk. When I attempted to contact them I received no response to my texts, and did not have time to sit on hold forever since I was responding to back to back 911 ambulance calls. They did say they would work on finding a walker in the future, that’s great but doesn’t help when I’m in the middle of a 12 hour shift and no ones coming to walk my dog. Bottom line, although I have found a few good walkers management s just horrible. If I could find an alternative to wag I would believe me.

No way this app is getting 5 star reviews. This app is terrible. When selecting a preferred walker, one that I trust and know is taking good care of my dog, the app doesn’t show her actual availability so she often gets double booked. Even after she’s accepted the walks, the app sends me notices that there was no available walker, even if she accepted it DAYS before and has checked in that she’s on her way to my house. I’ve gotten the notices even after she’s checked in that the walk has started. The app also doesn’t allow you to check on a walk you requested, it’s like it disappeared into thin air...just sends you the notice that no one was available when it’s too already too late. I also noticed on someone’s negative review the developer wrote a “we’re glad you’re so happy with the app” which shows a total lack of professionalism as it was either sarcastic or completely ignoring the issues the person mentioned. There’s no way they’re getting 5 star reviews from legitimate users. This app is seriously the worst and if my favorite walker was on Rover, I’d delete this app faster than you can say Wag.

Untrustworthy and bad customer service. I paid for the premium membership because it was my first time using the service, which is supposed to match me with a high rated sitter. The sitter did not show up on time (I have a security camera and can tell). I called the sitter and messaged them in the app and they didn’t answer. After a half hour, I cancelled the booking and called customer service to help me get someone over there. They couldn’t get someone in less than 90 minutes. It was already an emergency because my elderly cat needs to be fed at a certain time, so I told them to forget it and to refund my membership. They wouldn’t refund it. I told them if they didn’t I wouldn’t use their service again, and they still wouldn’t, because they’re a scammy company that doesn’t really care about the well-being of pets or their owners. I’m sure there are lots of people who get lucky with good sitters and walkers on here, but when it’s bad it can be really bad. Do you want to take that gamble with your pet?

Great app and service. I am a wag walker and I absolutely love the app it is a great platform. After having used the app for a little while I just want to provide a couple suggestions for future updates. When wag walkers are thinking about excepting a walk or sitting we should be provided with some of the information about the dog such as if the dog has triggers, isn’t fully trained on the leash (pulling), and how difficult it is to get into certain places so you are better prepared. Basically all the information other than the privacy information such as the access codes. So Wag walkers are aware of all of these things before accepting the walk. Some people for example may not be able to walk dogs that pull a ton and have tons of energy because they have a bad back or arm. I think this would help walkers not be so stressed out when they read all of the information after they have already requested the walk and then don’t want to cancel it because they don’t want their rating to go down. I also think that maybe adding a little pop up for the pet owners when they rate their walker. Asking them if this is the rating they want to give to the walker? So that way hopefully there won’t be to many rating drops for the walkers if the pet owner accidentally press the wrong rating. Thank you so much for creating an amazing app and for taking my ideas into consideration. 😊

Disgusting Business Practices. I booked a Wag boarding stay over a month ago for a family members funeral I had to go to out of state. I was booked with a woman named Melissa who seemed friendly enough at first but then didn’t respond to any of my messages after the first day. I contacted Wag support and they told me to “wait and see if she responds.” She never responded and cancelled our appointment last minute, less than 24 hours before my flight. I was scrambling trying to find a replacement on Wag, and I found one after about an hour. The next person that booked an appointment with me cancelled before I could even reach out to her. At this point I was freaking out because my flight was rapidly approaching. Wag kept trying to find me someone but I was having no luck. I eventually had to cancel my flight and miss my grandmothers funeral because of Wag. When I then cancelled my search for the third boarding service they had the audacity to charge ME a 40$ cancellation fee. This company is truly disgusting and it boggles my mind that they are somehow in business still. Stay away at all costs.

Unprofessional sitters, confusing app and awful service. The app is confusing to use. There is no easy and clear way to see all the local available sitters. When sitters apply to your posting, you are not given the option to message them before you officially book so if you book someone and it turns out to be a wrong fit, you’re the one penalized with a large cancellation fee. Next, the sitters are surprisingly unprofessional. The first cancelled on me last minute and didn’t offer any explanation or apologies. The second one was unresponsive to all my messages and never got back to me. When I cancelled because of this, I was charged even though it was their fault. I tried AGAIN and accepted another person but this person ignored all my instructions, broke my house rules, made my dog extremely anxious and upset and even resulted in my building manager disturbing me while I was on vacation. Every time I tried calling or chatting customer service I was met with uncaring and unsympathetic people who were rude or unhelpful. I’m honestly so disappointed with this app.

I worked for wag until.... I worked for wag for only 3 months and had over 80 5 star ratings. I accepted a walk that was asap for the same day. I got an alert from Wag that the owner changed the time to the walk for later on that day at 5:00. I drove to it when I got another alert from Wag that the walk changed to next week. I drove back home after an hour and a half passed when I received a message from Wag asking why I wasn’t starting the walk yet. I explained it was in my schedule for next week. They realized they made a scheduling mistake and confirmed it was for the same day. I told them I could no longer walk the dog because I just drove there and had no more time to drive all the way back. They pretty much fired me and didn’t pay me my last 2 paychecks over that I couldn’t walk the dog anymore due to their own scheduling mistake. I would advise anyone not to use or work for wag! Not only did they steal my last paychecks they got their scheduling wrong and the poor dog had to suffer by not getting his walk. They pretty much covered up their own mistake by blaming it on me and firing me. I recommend using local dog walkers or Rover which both have lower prices then Wag!

Great walkers!. This app has been a LIFE SAVER for when I take trips or have to go into work. After Covid and working from home for a few years I had to return to the office. At that point, my pup was so used to me being home and going outside multiple times a day. Wag allowed me to return to work without having to worry. Whenever I put in a request it goes to the people I’ve used previously in the past first or also known as “preferred” which is a great feature. I’ve meet a bunch of amazing care givers that absolutely love my pup. They send photos and report cards of their visit. It can end up being a little pricey vs normal day care however it allows your pup to stay at home! Highly recommend for someone in need of a good sitter for a trip or just because !

Service is not at all what it used to be. If you had asked me two years ago if I would recommend this service I would have absolutely said yes. However, in the last year of using this service I have had nothing but problems with the walkers and poor follow up from the customer service team. Multiple times now my dog has gone without a walk after being scheduled for one. Wag walkers are always late, so if there is an issue, my dogs walk is usually delayed by at least an hour. Additionally, walkers make up excuses like suddenly not being able to find my apartment or being unable to open my dogs crate. Wags responses to these situations have been ineffective and unhelpful. The customer service team does nothing to make me feel like a valued customer, even though I have used this service for years. Don’t use this app, they will take your money, not walk your dog and offer you no resolution in return. These problems coupled with the terrible stories of walkers kidnapping the dogs of customers make it so that I cannot in good conscience recommend this app to anyone who loves their dog.

No Accountability for Sitter Negligence. BEWARE OF WAG’S MISHAP POLICIES and LACK OF ACCOUNTABILITY WITH THEIR SITTERS. I’m a military service member who was traveling home for the holidays. I paid $750 for my dogs to get in-house sat. When I returned, my small dog’s crate reeked and was full of urine and clearly days old feces. Seeing this told me that a) the caregiver was not coming over often enough to let them out and b) if an accident happened, was not competent enough to see it and remedy/communicate the issue. So, my dog sat for days in his own urine and feces. Thankfully he did not suffer any sickness or infection as a result. Following up with the company, they told me that since I had no internal cameras proving that this happened on the caregiver’s watch (which I’m 100% certain it did), that they had no responsibility to remedy/compensate the situation. Most of the sitters do an amazing job, but BEWARE OF WAG’S POLICIES AS THEY WILL DO NOTHING TO PROTECT YOU AND YOUR PET. In the off chance of a mishap, your animal will suffer and there will be no support or compensation. Wag lost a loyal customer today, and please think twice before using their platform for your pets that you love.

These guys abandoned my dog!. I’ve been using Wag religiously for a couple of months. I love the app and I really love the walkers. Everything was going great until a day when they didn’t have enough walkers. Instead of telling me they didn’t have enough walkers, they simply texted me to say that they were taking longer than usual. Fast forward to 2 hours after my requested time and they tel me they have been unable to find a walker and are therefore dropping my request. “Sorry for the inconvenience “ if they told me earlier , I could’ve made other arrangements. Instead they just bailed on my dog who spent the entire day without a bathroom break because they didn’t show up. They wouldn’t let me speak with a supervisor when I asked. I could not be more disappointed in how this was handled. I’ve been a pretty loyal customer since I discovered this app but must advise anyone against using this service that sees your dog as an inconvenience they can skip instead of the treasure that he is.

Canceled zero notice. I loved wag for my first two walks with them. I work 13 hour shifts and have no way of leaving work when i get there. I scheduled a walk this weekend and had a confirmed walker. I got a text 1.5 hours prior to the walk that she canceled and would not be making it and they would be “trying to match me with another walker”. No walker was found and my dog then had to suffer because of it. I got home after 13 hours to my poor dog and felt horrible. I tried to contact wag while i was at work and after being on hold multiple times throughout the day i got a live person they said they had tried to dispatch someone and there was no one so they would refund the walk. (I didn’t receive a walk so this still confuses me).. i was told there are only 5 walkers within my home’s 5 mile radius. What i don’t get is why they can’t expand it further to remedy the situation?? I’m very disappointed i wanted so much to love wag but now I’m left not trusting this company because my dog is my baby and he definitely was the one that lost in all of this. I’m also very disappointed in the customer service they are horrible to get a hold of.

Wag Gets It Right. I LOVE this service and the app. I downloaded after seeing a FB and started getting offers for their services right away. I trialed the service using their intro offer and I have been VERY impressed with the app and the service. The walkers give you real time info on when they will arrive and you can watch the progress of the walk. The walkers mark where your dog does their “business”, sometimes send a video of the dog walking and conclude with a cute report card with a picture of your dog. You have the option to share the image in the report card using photo frames and they are so cute. A lock box is available from them to provide a key use to the walkers. We have had different walkers each time and they have ALL been great. I have been VERY happy with the service and app. Give it a try - you won’t regret it!

Your Best Friend Deserves The BEST. As both a walker and occasional user of these services if I needed a walk while I was at work too long. These guys are absolute scam artists and since I'm no longer contracted with them I'm not liable for saying that. From constantly advertising even going as far to direct that stuff on your dog to constant scams that only favor them (not you nor the Walker). To walks that don't get fulfilled and injuries that come to dogs by uneducated walkers- this is NOT worth your time. Seriously, for both the benefit of you, your pooch and your Walker- go to Rover or any other services really... Note: Wag is horrible with its walkers too just as much as they are with dog situations. I used to love wag but then I ran into an issue and they did nothing to help (but they did call back for once...). Even at face value-they charge $20 for a 30 minute walk and take a 40% cut and provide nothing to show for that horrendous pay cut. Do you really want to support that? Your best friend deserves the BEST, not this crap. Find someone you like and just work with them to benefit you both or use an app that actually cares about everyone it serves.

Walks have gone away. I’m a walker and have been using the app in my spare time since last summer. With the most recent updates in the last few months, the user interface has updated and looks great. But with the new design and layout, the app functions differently now. Last year, and even earlier this year, there were walks GALORE... from 6am all the way up to almost midnight. Sitting gigs way in advance, and recurring walks to choose from almost every day of the week. Now? I MIGHT see ONE(1) available walk, except it’s 15 miles from my house and I’m only being offered $11 for just a 20-minute walk. I’d be okay with something like that, if there were more walks available throughout the day (to balance out my travel cost). You can’t see future walks for the week anymore, and most days there are only a handful of walks available. I live in Atlanta where everyone has a dog so it’s really ridiculous to see that there isn’t any activity from owners on this app. Unfortunately I will have to delete the app and give up being a walker if there isn’t more availability in the app.

Cannot Trust This Service. My walker did not show up yesterday evening, so I got an alert from Wag saying they were going to find another walker. Nearly 2.5 hours later, a walker was not found, and it was past midnight so one was not likely going to be found. The original walker who did not show up was also signed up to walk my dog first thing in the morning. Obviously I could not count on her to show. Customer support said they would “block” her from my account, but really she shouldn’t be allowed to continue booking walks and not showing up. These are animals, not plants that need watered. After realizing another walker was not likely going to be found, I ended my weekend trip early and drove nearly 2 hours back home to care for my dog and make sure he didn’t have any accidents. This incident ruined my weekend and ruined any trust I had with Wag. I don’t plan on using Wag again. I’ve noticed similar reviews from others. Friends have recommended Rover, and it sounds like they have better luck with that app. Don’t risk getting screwed over!

It started out great but didn’t stay great. I saw an ad on a car for Wag so I though I’d give it a shot. The first couple walks were great so I used it to book a dog sitter. I have no idea what the dog sitter did with my dog while we were gone 3 days as there were no pictures or communication during our trip other than one text. Then the next schedule walk didn’t happen. I was told that the walker could access the house. This was odd because I was never contacted by the walker and I’d texted him that no one would be home and to use the lockbox. I didn’t hear anything from Wag until I was already home from work. Then I tried to cancel all my scheduled walks (I’d just wanted to try it out but somehow got automatically scheduled for 3 months of walks) but the app would not let me. It forced me to call customer support but I got voicemail. Finally got a call back to cancel. Once I hung up, I deleted the app. Overall, I love this idea but it needs some serious work.

Wag! Walker Here!. I’m a Wag! Walker in my local area near Seattle, and I LOVE this company! As a Walker, I like having the freedom to pick up walks that work with my schedule, and I absolutely LOVE having my regular clients request me as their walker for their furry babies! Their new payment process with Payable works out so well that each walker gets paid weekly, so I’m never hurting for gas to make it out to my more distant doggy friends! More importantly, as a dog owner myself, I cannot express how much I love the real-time GPS for both walker and owner to see where the pup is, where they’ve “done their business” and the option to send/receive photos and videos of your pup on their walk! They also have EXCEPTIONAL care for emergency situations for both pups and walkers in any situation! So if you’ve been looking for a reliable app to find dog walking services near you, I highly recommend Wag!

As a Walker - the app steals tips & horrible customer service!!. The idea of the app is great and it is possible to make money but the customer service and ethics are HORRIBLE! You get penalized for any cancellation no matter how much in advanced and even if it was your only cover within 5 years.. it doesn’t matter the loyalty or notice given, everyone gets put on suspension from a cancellation. EVEN WORSE, their policy states that you get 100% of the tips (I understand this is a big allegation and I would not post this if I sadly wasn’t 100% sure) and some are preset upon accepting/requesting a walk which is why I took some (for the total with tip included) .. I know for a FACT that I had preset tips for my walks and I have tips missing from my earnings for some of them. I have the screenshots as proof and the owners verified this, however customer service says that the owners put $0 -this is a lie because the tip was preset when I accept the walk! This is ridiculous for ppl to lose their hard earned money!! I walked from 8:30am -3PM today and have money missing !! I wish I could see karma do this app justice!

STAY AWAY!!!. I have had many years of experience with Wag! Many years ago I walked away from Wag! after an animal was ill upon arrival. I called Wag! to not have any support, only “stay with the animal.” I struggled to reach the family who was out of the country. The animal is vomiting blood and collapsed. I ended up paying hundred of dollars out of my own pocket to save the animal. She would have died otherwise. Fast forward a few years later and I struggled to get into my old account. I created a new, but asked to pay for for a background check (I get that, though $39 is a lot for a background check). THEY HAVE ALSO GONE TO EMAIL ONLY, SO NO LIVE PERSON! Then you have to wait at least 2 days for a response. When I was finally able to get into the old account, I reached out to Wag! for a refund on the background check. They told me “no refunds, no exceptions.” I sent another email to follow up and they just ignored it. I should never have given this company another chance. THEY DO NOT CARE ABOUT THE PEOPLE THAT MAKE THEIR COMPANY RUN! It’s like they are an insurance company. They are great until you need them.

Terrible App and terrible service. WAG is unreliable. More than once I have tried to book a walk and not been able to schedule it. My neighbor also had the same issue. Most recently it took WAG 3 hours to confirm a walk and then they weren’t able to find a walker in the end. Another time my husband arrived home and the walker was getting into his car with our dog. It is our belief that he was going to drive around slowly to simulate the walk. There is also no way to choose your walker ahead of time. You can only say that you would like a preferred walker. The interface is not intuitive and not functional. Additionally, when you have multiple dogs there is not a way to have just one pet walked. We wanted to suspend our service but the account was automatically charged $80 in credits instead of the surplus for the walk. There is nothing good or reliable about this app or the service and we are just waiting to burn through the $80 in credits until we can be done with WAG. Although with their service rate that will be a long time, since they aren’t able to consistently provide reliable service.

Worst dog walking company!. They frequently hire amateur walkers with no experience while at the same time permanently firing seasoned walkers with great ratings. They do NOT care about you as a customer or your dog, they only care about the money. Every time you request a walk chances are you’re going to get a different person each time and most likely it’s an newbie who’s never walked a dog before or maybe just a few. So if you’re looking to put your precious pup in the hands of some random person who may lose your dog, wag is perfect you. Shockingly, the company encourages dishonesty on it’s platform. If that new walker has an accident with your dog and never tells the company, chances are they will never be reprimanded and will continue walking dogs. I have done over 500 successful walks for them with a 4.8 rating and they still fired me because I lost one dog (retrieved it) and told them about it. You can call me a “disgruntled ex walker” all you want, and guess what I would have to agree! I’m pretty disgruntled after walking hundreds of dogs, only getting 60% of the pay, then getting deactivated for no good reason and losing a job that I loved.

Dysfunctional. Wag! was an incredibly brilliant idea. It’s literally “Uber” for dog care and has big potential to be awesome, their customer service is phenomenal and their training is thorough and extensive. That being said, this app is not functional. I tried to schedule 2 different walk times per day for 12 days and it’s very time consuming. You can only schedule one walk at a time! 2 walks per day for 12 days takes quite awhile when only able to do one at a time. And scheduling is inaccurate. Here’s two of many examples; I scheduled one walk for February 10th and it scheduled 2 walks for that day and time. Then I scheduled a regular walk for Feb 18th and it scheduled a one hour deluxe walk for Feb 24th. It’s all over the place! With the app being inaccurate on my end, I fear it’s not accurate for the walker either. For all I know, I successfully schedule a walk for Feb 10 at 10am but did the walker get a request for a deluxe walk on Feb 24? I just don’t trust it at this time. I threw in the towel, canceled the few walks I had scheduled correctly (at least I think it was scheduled correctly) and I’ll try this again another time.

Completely unreliable. We had a family emergency and had to go out of town for a night. We had used Wag or walks two or three times before so set up a walk for that evening and one for the next morning. That evening, after spending all day in the hospital, there was a notification sent at 11 PM, 4 hours after the requested walk, saying that no caregivers were available and too bad so sad basically. There was no way to request an emergency service or any other outcome until 6 am. I attempted to contact some other pet caregivers in the area, but of course at 11 PM, no one is able to do anything. I set up a new request at 6 AM in addition to the other one we had requested previously and surprise surprise, neither of them were filled either. So just getting home now after being gone for 24 hours and dealing with an emotionally draining situation and our poor dog has had nothing to eat, no potty breaks, nothing. I will absolutely never use them again, I don’t see how this can be excused in any way, shape or form. Save yourself the stress and anxiety and book directly with a pet service locally.

Moving on!. I’ve used this app/service a few times. Up until recently, no issues. Yesterday I attempted to book weekend over-night stay that would start SIX (6) DAYS later for my dog. After completing the reservation for the weekend stay, I authorized an amount of $221 to hold the reservation. I received notification through the app that ONE pet-parent sitter was available and to accept the sitter and rate to complete the booking. I’ve never experienced a different rate being requested AFTER making a reservation and authorizing a set dollar amount for the service. There was NO option to decline the ONE available sitter and the ridiculous inflated rate this person wanted or even the option to request another sitter. Within the ONE HOUR of making the reservation I cancelled. To add insult to injury was charged $10 for doing so!!!! Today, I check my account and there are TWO charges for $221 on hold against my account for a reservation I cancelled the SAME DAY I placed it!! How do you charge me twice for a service that hasn’t even happened because I cancelled??!!!!

Still have issues to resolve. Had to cancel my scheduled walk because they couldn’t find a walker and the start time for the walk kept getting pushed back. My dog couldn’t wait that long to get walked. I called customer service to cancel and was on hold for a very long time then they hung up on me! I called back, another long wait and again they hung up on me. Someone did call me back and said they were having problem with their computer system. Mid conversation the call hung up yet again! Are they still using dial up? They also lose stars because the app home screen shows your area map with all the walkers nearby. However this is false advertisement because these walkers are not necessarily available. I think we should only see available walkers! Imagine opening the Uber app and seeing all these drivers near you and then realizing that they in fact are just parked in their garage and are not actively driving around. Just show us the walkers available to walk at the moment we are requesting!

A complete bumble . . .. My daughter sent me a link for 3 free walks which was a godsend for me after bi-lateral knee replacement. While I was recuperating at my daughter’s home, I ordered my first wag walk. From the first moment after my walk confirmation, I was inundated with a barrage of text messages from different people and different phone numbers. It’s literally like they were all sitting in a room, bored and decided to start flaming a new customer! On the good side - the walker was right on time, polite, efficient and gave our puppies a great walk. Then “customer service” decided I couldn’t have the introductory free walks because I was at the same address as another account holder. Never mind that my billing address and home address are different from the pick up address. Never mind that I’m only staying here while I can’t walk!! They just wiped my credits. They couldn’t leave it at that - they continued to text and email me. Just learn from me - save your frustration and use Rover. It was so much easier to schedule a walk for tomorrow - and they gave me a weeks worth of free walks.

I used to work for Wag. Never in my live have I had the displeasure of working with such an incompetent company and support team. Even in emergency situations it was always a nightmare to reach the support line. Also quick addition: after a dog bit me and ran away, I looked all around for the dog with my hands bleeding and when I was finally able to reach Wag, they directed to someone else that I waited for a call from again, and when I finally got through and gave them all the information I could, they asked me to stay, keep looking for the dog and help them put up “lost dog” flyers. Having been instructed by the owner to go and get my hands treated and that she was on her way, I informed wag that I needed to go home to take care of my hands. They then proceeded to THREATEN ME with my job if I didn’t stay to help, and when I started to protest their disregard for my well-being, they ENDED THEIR PARTNERSHIP with me. Wag is nothing but a crooked, subsidiary dog walking company that is seemingly run by the most incompetent group of people. IN ALL HONESTY, it’s the Walkers that make wag look good to the customers, not the company. WITHOUT THE WALKERS BEING EXTRA FRIENDLY, WAG WOULD ONLY AMOUNT TO BANKRUPTCY!

Great service- a suggestion for “preferred walkers”. I highly recommend Wag! As the daughter of a veterinarian, I have fairly high standards for who cares for my beloved dog. I was initially skeptical of an app-based dog walking service, but all of my concerns were quickly resolved and I’ve been very happy with each walker. One comment for the app maker- please consider making it possible for users to see and edit our “preferred walker” list! I am hesitant to add anyone when they do a good job, because it seems like it wipes out your previous preferred walkers and you never see them again. It would be great if there could be a list that users could maintain (add to and delete) of walkers who have done a great job, and also to rank them by preference. I had an exceptional walker in the beginning but haven’t seen her in months because I made the mistake of adding another walker to my preferred list and it automatically seems to assign walks to whomever was added most recently.

Ok but always feels like a risk. I give the app 1-2 stars. You can’t access all parts at all times. For example you can’t message the dog walkers after the fact. Recently I messaged the dog walker 2x ahead of time to please pour my dogs food into the bowl as she was being walked at dinner time. He never checked messages until after the fact and didn’t use my dog’s lead as indicated in the instructions, then complained that she pulled on the leash (hence the need for the lead). It’s important to be able to contact walkers and for them to read the info in my Dog’s profile. Customer service didn’t take any responsibility but said they would give me a credit. If the credit is on my app, I cannot find it nor did it apply for my most recent walk. Another walker never replaced my key in the lockbox, which I didn’t notice until the next time we needed it. I feel lucky we haven’t had worse experiences and otherwise mostly positive experiences but the app and customer service are big drawbacks for this company.

Wag! Walkers are the best!. Love this service! Wag makes me an awesome doggy daddy! I typically work irregular hours that often require me to leave the home on short notice. The lockbox and on-demand ability are what the “doctor ordered”. When I am in a pinch, this is always my go-to solution. Wag allows my energetic black lab the chance to exercise, and I can easily book a walker to swing by during my shift to take Merlin out. Knowing this, I’ve especially have taken advantage of buying credits in advance at discounted rates. If you’re a dog owner and are into life style design, this is an awesome proxy day kennel solution. Wag’s friendly and respectful walkers are people that I trust with my dog and home. Merlin’s always very excited when they show up and he’s always tanked (in a good way!) on days when I’ve gotten him a Wag walk. Also, the time/cost savings is the clincher because it gives me the benefits of a day kennel with half the price and no effort on my end dropping off and picking him up. Lastly, I love a window into his daily routine and appreciate the regular status updates that I recieve when he pees and poops. Not to mention, the GPS tracking that assures me that he walked mileage and provides me a window into his experience. I fully recommend Wag to any single pet parents in need of a helping hand! It's been a game-changer Merlin and me!

Bad design and bad payouts. If you accidentally accept the walk, and you are background checked and verified, it forces you to take the walk. If you try to cancel a walk, even if it was a mistake, it will demerit your account. They take 40 to 50% away from the actual Walker, so if you’ve accidentally booked a walk that is 30 minutes away, you’re looking at one hour of travel time before you even look at the cost of your own time. So it is costing you money to use this app. The app support is terrible-even for walkers who have a spotless record. If you try to call and and adjust something, you get outsource support to non-native English-speaking people who give you a hard time about making any changes to what is been booked. The app could be better if there was a verification button so that it would ask you to confirm if you truly want to take the walk. I’ve used it to get walks and my girlfriend uses it to take walks, and it ruins our schedule when there’s a walk accidentally booked that’s too far away and we have to change our plans because the app does not allow you to cancel a walk. They take far too much away from the Walker in my opinion.

The price of convenience is INCOMPETENCE. Here’s some things you can expect from dog walking with Wag: 1. Convenient to schedule walks when you’re in a pinch 2. Walker might mark your dog walked in the app and leave comment in report card to let you know that he didn’t feel $12 was worth it to do the job he was hired for and just leave. 3. Walker might have trouble with the lock box, and just leave 4. Walker might walk dog for 10 of requested 30 minutes, and then leave. 5. Walker might be at the wrong house for 30 minutes and then text you, “are the keys really where you wrote they were at in the app?” Then proceed to tell you since he marked the walk already started, I will need to book with someone else because now the timing is off 6. Walker might leave his whole backpack at your home. 7. Kind apologetic customer service people responding to frantic messages about all of that who claim to love dogs a lot and should probably do a better job training their walkers. Find a real professional dog walker rather than hassling with these kinds of shenanigans, for us Wag was definitely not a workable solution.

Wag! My life is easier!!. I enjoy walking my dog and only need a dog walking service when life gets too busy. Unfortunately that can happen unexpectedly. In those moments, I’ve become reliant on Wag! The app helps me quickly call for service, and to date, the walkers (many of whom I’ve now met) are tremendously professional and committed to taking care of my dog. You can trace the walk by your phone while it’s happening and directly reach the walker if needed. It feels secure once you get comfortable with handing your house key to a stranger. That’s the one unavoidable drawback. Q After using the app for about a year now, I recently started using their dog boarding service. Both times I’ve done so have been great - very convenient and he’s come home well taken care of. Both dog sitters picked up and dropped off my dog at home so I was able to meet them and see my dog with them as well. Again, I was so happy with the level of care & service. Hope you give Wag a try!

Trouble becoming a dog walker. I am currently very frustrated with this app. I signed up to become a dog walker and went through their multiple step process to become one. I passed all the levels, included a quiz and background check. Then I was taken to a page instructing me to pay a $25 registration fee. I did so, the payment went through and I got a confirmation email saying that I should expect yet another email with the steps to download the “walker app”. Instead I received an email informing me that I needed to complete the back ground check and pay the registration! As if I hadn’t already completed this! I immediately send them an email explaining the problem. I received an automated email back saying the problem will be looked into. However, it has been two weeks! I have heard nothing back from them! I finally received the T-shirt in the mail but I still can’t download the walker app. I finally hunted down a costumer service number today and called it, an automated tone informed me that it would be a 30 minute call wait! Even if I get this resolved and become a walker, I don’t trust them at all anymore. Their costumer service is horrible and they can’t even handle getting me registered as a walker.

Not very reliable. After a serious car accident I needed help walking my dog on days that I was too sore to give him the proper exercise he needed. I found wag on Groupon and got a good rate on a few walks. I’ve used them probably 15 times over the course of a couple months and the service is hit or miss. %60 of the time everything has gone smoothly. However, there has been a handful of times that the walker has either canceled when they were supposed to be at my door or shown up hours late without any warning. I usually schedule an hour walk and twice my dog came back acting like he just rested most of the time. You can track the walker and what seems like them going to an open area (making me think they played ball) made me wonder if someone just sat on their phone not playing with my dog. Some of the walkers have been great but some terrible, and the service is not exactly cheap. I do like that they are insured in case of an issue. My experience has made me start researching other dog walking companies.

Extremely disorganized - wag nightmare. Not sure if I just got unlucky or others have experienced this with Wag. First, they sent the lock box to the wrong address - I live in San Jose, Ca. and it ended up in Beverley Hills. Not a big deal. Then I booked my first walk - I get a call and hour before the scheduled time and the walker tells me he has to cancel - BECAUSE HE LIVES IN DC. I call them and they read off the correct address from my profile. The next week I try again. For the second time, I received an hour before he scheduled walk. THE WALKER LIVES ACROSS THE COUNTRY. furious at this point, since I have a three month puppy who cannot be alone for 8 hours - I called wag and it took my an hour and a half to speak with someone. Their lines were busy and I got a return call. They got me a walker in San Jose who was great (hence the two stars). Finally, I receive a text saying my lock box has been delivered — and it sure isn’t here. I will still use Wag for emergencies but they really need to work on their internal communications. SOMEONE isn’t doing their job.

WALKERS AND CUSTOMERS SHOULD KNOW. I’ve been a walker for a few months now and I’d like to share my honest feedback about this app. This company screened me and I can honestly say that they are picky on who they let to be their walkers. I think this is a great thing. Pro: really helps if you’re in between work and you need cash fast! - matches walkers and owners up within your mile radius preference Cons: - doesn’t let your walker know anything about your dog until the assignment is already accepted. Meaning you might not actually be getting the best match because say your dog needs some special care, the walker isn’t aware of that and they may not be able to accommodate that BUT they’ve already been assigned. See the issue here? - wag takes a LARGE sum of the walkers profits. Which... if the weather isn’t ideal, making $12 to walk in the summer heat isn’t almost worth it. And the majority of the time, owners do not remember or care to tip their walkers/sitters So honestly, it is what it is... but if you’re someone who may rely on this for a steady check just be mindful of how much work it can actually be. Owners, if you have animals who need special accommodations (separation anxiety/can’t be left alone/etc) just know that wag does not make that aware to the walkers ahead of time. Please remember your walkers are doing their best and often have to schedule several walks a day while they look for other work. Please remember to tip :)

A M A Z I N G!. This year I decided to uproot my entire life in CA, pack me and my two dogs up and move to Oregon. New job, new home, new everything! I’ve always had my mom close by to help with the dogs when I was at work but she was about to be a whole new state away from the grand-puppies! I was super anxious but requested my first ever dog walker on the app. I read the profile and felt good about this but still had anxiety over this brand new adventure! I was paired with one of the best walkers I could have been paired with! We are moving into a home with a backyard now and won’t need walkers as often but Erin my walker stayed with us through the whole experience almost five months today four walks a week! We had other walkers too who were just as amazing! This app is truly a blessing and I’m so incredibly thankful for Wag and all the walkers who walked and cared for my puppies! Thank you!! Highly recommend! I could keep writing for hours about how amazing this was!

Only for Emergencies. Dog sitters kept leaving my dog alone to walk other dogs else where. I contacted support to see what the guidelines were when sitters were requested. They didn’t give me an answer and instead set me up with a new sitter that could stay. My dog has isolation anxiety and can’t be left alone. The next sitter they set me up with left as well to walk other dogs and was given the ok to leave personally by Wag after I had expressed to support that my dog has isolation anxiety and could not be left alone. When I contacted support about the sitter leaving and me asking for my dog not to be left alone another support agent advised to me for the first time that sitters were okay to leave a dog during a sitting for up to three hours. I have a camera in my home and I had this issue with a few sitters. They would just show up, walk the dog and leave. If I didn’t have a camera I would not even know that my dog was being left alone because the sitters never let me know. Will only use this app for emergencies from now on and I was able to find better communication and service via The ROVER app.

Former Customer. Last night we scheduled a dog walk on my wife's iPhone. Unknown to us, her account had been deactivated. This did not prevent us from scheduling a walk and receiving a confirmation text of the walk. 2.5 hours after the scheduled walk we realized no one had actually shown up to walk out 5 month old puppy. My wife is currently running home from work to let the dog out after being alone for 7 hours. When I called to speak to someone in customer service, I was informed that the system had cancelled the walk because her account had been deactivated. We received no notice of this. Why would your system allow a deactivated account to schedule a walk and send a confirmation of that walk a couple short hours before it is scheduled. The system can not send notice that it has since been cancelled. It makes zero sense. And because of that our puppy is probably sitting at home in his own feces at the moment. On top of that your customer service agent was not at all understanding and did nothing to remedy the situation. -An Unhappy (and now Former) Wag Customer

Rude customer service + questionable & lax walker standards. I recently reported to WAG about a WAG walker who told me that she would consider throwing my dog onto the streets if I couldn’t find a last minute replacement boarder at 11pm. He would’ve died getting hit by a car if she did that. And no, my dog wasn’t acting up, she just didn’t want to walk to the other dog boarder I suggested and wanted them to come to her to pick him up instead. Not only did Fae, the customer service rep that I spoke to, tell me to “stop putting words in [her] mouth” and that she will stop responding to my messages even though all I wanted was clarification on Wag’s policies for vetting, They are still letting that walker walk other peoples dogs on the platform even though I sent them evidence of the conversation. Their reasoning is that since I did not pay that WAG walker through the wag platform, that it is acceptable for her to still be qualified as a walker for other wag users. Beware. This policy seems to also mean that even if they get reports of proof of animal abuse from a current way walker, as long as the abuse didn’t happen to a wag customer, then it’s ok to still have that walker on the platform.