gmajules17 - Used it for years!
I have used Turbo Tax since 2003. I have never once had a problem and it helped me with the most complicated tax issues. I have always felt safe, secure and accurate when filing my taxes. Especially needed the help when I became a widow and then disabled. I recommend it for my own children and have also helped many many friends do their taxes via Turbo Tax when they felt they needed help. I also felt more in control of the information I was submitting. Not to mention, the education I received from using Turbo Tax regarding the tax laws and what I am legally allowed to claim when recognizing work, childcare and health expenses. This app automatically downloads your W-2 from the payroll department from your employer if that option is available and your job uses a major payroll provider. I enjoyed the experience learning how to do my taxes on my own. Very simple, fast and extremely accurate.
ario52 - Highly discourage if you invest
This app is great for standard working income and I have used it for years for that purpose, but very quickly the app falls short if you are trading often in stocks or other forms of frequent trade investment. There is an extra charge for filing with trading income that you then have to painstakingly manually enter, despite the data being very clear and concise on all tax documentation. For me this very extremely takes away from the core purpose of the app; to make filing your taxes quicker and easier. So in this regard it falls very short.
Having to constantly switch back and fourth between this app and a PDF of your tax doc to copy and paste every date and amount takes away also from the security of being sure that your taxes are being done correctly, as you are at that point, for the most part, just doing it yourself. AND being charged an extra 70 dollars to do so. This with the fact that the app constantly closes in the background while you try to copy over your tax info, forcing you to reload the app, and go back through several menus before you can actually begin entering your tax info again. It would seem to take a good hour to enter in roughly 20 trades with having to copy over, amount, cost, proceeds and 2 dates one at a time for every single trade.
For this reason I have to highly discourage this for any new or also experienced traders and investors thinking that this will make filing easier. It will be very time consuming.
Walker-jh2 - Not free, no help when the IRS sends a letter, and still waiting for refund four months later
I used the TurboTax app to file my refund in early February. The app was relatively easy to use, but it did get old going in circles sometimes. Unfortunately, the free option really is not usable. If you have to file state taxes like just about everyone, then you will have to pay $40 per state. If you’re a college student in another state like me, that means two states so $80. Of course, no student discount. Honestly, that was not too bad since I was supposed to get a lot back.
Unfortunately, that was not what happened. I did get some from one the state returns, but that was it. The IRS sent a letter for a health insurance form that didn’t even apply to me. If you want help with that, guess what? It will cost you even more money! At that point, I wasn’t paying TurboTax any more so I went off on my own. Eventually I got it figured out, but not without massive disruption to my school work. None of that help was thanks to TurboTax which sends you to FAQs that don’t really apply.
They have online discussions which appear to have many people with the same problem. This program is made to look easy- and it is at first- but the headache it causes later is not worth it. Never had trouble like this with H&R Block so I think I’ll go back to them next year. Whatever you do, don’t use TurboTax. It is seriously not worth it. Still waiting for that federal tax refund BTW.
J.ro9 - This is a joke
I used turbo tax all the time when I was younger, it used to cost very little or nothing at all. Now even what’s advertised isn’t what you pay, you click no to all the premiums and extras and still end up paying $150 to file? That’s happened to me two years in a row, the biggest and last reason I will never use turbo tax again came this year. I was out of work due to Covid-19 like so many others, unemployment is backed up, my personal life feel apart, and I was broke as can be. I was checking the IRS website daily hoping for an update on my stimulus check so I could like keep my lights on. Every time I get the message about information not available and just assumed they hadn’t processed my return yet. A month, an entire month goes by, and I check and still haven’t gotten it, and still getting the same message on the website. I thought I should check my turbo tax again, I had received emails from turbo tax just about they’re standard spam mail. I never once received anything personal, signed into my turbo tax only to see that my tax returns had been rejected. I waited a month for nothing with no notice or anything like that. I will only use an in person CPA from now one, this website is a joke. There’s a reason there’s a viral video of a 13 year old working for them.
Johnster343 - TurboTax is a joke now
Filed my taxes for 2017 and it went great. No issues, good customer service. Filed for 2018 and it erroneously told me I owed $1591 to NYS and only got $945 for my federal refund. I made $40,000, claimed zero, I’m 21 and single. Spent an entire hour with one of your customer service representatives in “smartlook,” while she tried to guide me through the app to explain why I owed. I told her I’ve looked through the app and it doesn’t give an explanation. After 45 minutes I asked for a supervisor, or a manager. She said she could only type to her “team leader.” She then proceeded to google “why would someone owe money to NYS,” and read various generic possibilities from a forum on GOOGLE. I spent 50 minutes to get an “expert opinion” from someone sitting in there house with zero information, zero training, and zero ability to admit their inability to answer my question. This service is a joke. Then when I tried to get advice from a “tax advisor,” you guys asked for $120. This is not how you run a business. First I wait for 20 minutes to speak to someone who might as well be my neighbor who delivers pizzas. I want a discount or some type of service. You guys wasted an hour of my life that I could’ve spent making money. You obviously don’t stand behind your customers.
Sea nice - Payment “not processed” - double charged
I have the mobile app. It shows it was free in the beginning. At the end it basically gave me no option but to pay, which I have no problem with. It turned into $40 to $120. I was okay with it because they changed me owing $260 on my taxes to only $11 so I expected to pay close to that amount anyway. I end up asking to take from my refund returns and it showed they would do so for $40 extra dollars. I’m at this point getting irritated but choose to go through with it. It kept sending me to the payment option although I wanted it taken from my refund. I then got frustrated and reverse the payment option with just paying with my credit card. After putting in my credit card, it started processing then shows the page had no connection. I said “okay let me try again”. I did it again, same thing happened. Now I go to my discover app and it shows TurboTax charged me TWICE but on the TurboTax app it shows the payment hadn’t processed at all. I’m beyond irritated with Turbo Tax. I’ve tried to get in contact with customer service line - received no call back. I’m frustrated and will never do my taxes on this app again. If I don’t receive my refund soon, I will be contacting my lawyers.
xxlovecrystal - Price is very misleading
I’ve used turbo tax for years and didn’t have issues. Always used their free version. This year I had to file for 2 states. One of their questions was confusing and I had to call and ask. To ask a question, they have you upgrade your version. It said it was about $40 to upgrade. I wasn’t super pleased having to pay $40 for a question, but figured I’ve had my taxes done for free for a few years now so not a huge deal. The person I was talking to didn’t know the answer and had to look it up, and then gave me the wrong answer. Then, when I finished my taxes, I saw the price is not just $40 altogether - the price is $40 for federal, and $40 for each state. That turns what was represented as just $40 to $120! And I can’t file without paying it. $120 to ask a question? That wasn’t even answered correctly?? And now that I’ve waited to file, the price went up. I got an email that I can get 25% off, but when I go to the app I can’t use it. Now I noticed in the fine print, some discounts you can’t use in the mobile app. I don’t even have a computer. Honestly this is very disappointing. I’ve recommended TurboTax to many people and now I don’t even think I’ll use this anymore. Pretty ridiculous.
GeminiDog7 - A worse value every year
This is my 3rd year using TurboTax and I get gouged and worse service every year. The ads say that it’s free in most cases. The first year I needed to pay $40 for the standard deduction... ugh fine. The second year I was charged $40 for the standard deduction and $40 to file state taxes; really?!? Whatever at least if you pay $40 more they will just pay you out when it was accepted by the IRS and you can at least have your money quickly. This year $120 and the IRS paid me but Intuit hasn’t yet so I paid $40 to delay my refund essentially.
I guess my main question is, “who are these most people who get theirs free?” I have an extremely modest income and my only deduction is student loans. That is $80 right there since it’s $40 for state taxes. How many people could possibly have no deductions or state taxes? I doubt the majority. I tried to get info or voice my displeasure but the live chat doesn’t ever work for me and calling on the phone just tells me to call the IRS... but they already paid me! So where is the support so I can get information on why I haven’t gotten it yet? This will be the last year and I’m calling all my friends that I actually recommended this app to and telling them about this!
Sarah R 2018 - TurboTax is going downhill
I originally used TurboTax in 2015. It followed by the IRS saying my information was obtained and steps to follow. From talking with other individuals and research, it sounded like this happened to TurboTax users. I switched to a different company, TaxAct, to complete my 2016 taxes. I returned to TurboTax in 2017 as it sounded like more security was in place and they had the flexibility of mobile filing. For someone who doesn’t have a working computer, this was a great option! Unfortunately, upon filing, the IRS rejected my information since I did not provide information from the previous year. TurboTax did not highlight this from the get go, but they had to problem requiring me to sign up for several other fees - the site required me to sign up and when I pressed the back button to go back to review my options, it kept refreshing the page until I agreed to the fee to continue. For me, TurboTax is not there for its customers and is not seeing the big picture - making filing taxes easier. I guess at the end of the day when I talked to a representative, my understanding is Fool me once, shame on you. Fool me twice, shame on me. I would suggest looking into another company, since TurboTax is not like it used to be.
H&RBlock4my2021 - Think you’re all good? Juuuust wait
Two years in a row, this app has auto populated data into my returns that made them get rejected. Last year, I didn’t even realize the rejection because I was too busy and not scouting for my returns, but discovered just in time to miss out on student loans through Fafsa. This year, because of negligent wording on their questionnaire, I was rejected again. I spent hours on the phone today with Turbo Tax, and while their “concierge of concerns” who answered did point me in the right direction, it took hours for even her to figure out how to deal with the issue! Not to mention, because I had a single “off” gig event that paid $188 on a 1099, they required me to buy a $120 program to process it. I was then told that they had lost my payment from last year and that to rectify their own auto-populated data, I was going to have to buy the software and mail in my returns. Thankfully I found a receipt on THEIR OWN WEBSITE and got them to provide the previous year’s program without charge, but I do still have to file through mail A YEAR LATE. This site is a mess and I used to put up with it because it was a way to just get the taxes done, but I guess I’ve learned my lesson.
Lily=> - CPA Money Scandal/Deceit
The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, turbotax, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.
VampireKitties - Demanding a refund!
Had so many bugs not fixed on tax day. I had used it months earlier to get an idea of what my refund would be but when I found out I would owe money I decided to wait until I had the money before filling.
On tax day it said I owed $0 and refund was $0. I got all the way to the end and it said I was ineligible to digitally file my Federal and would have to print it off and mail it to the IRS instead!??
Every time you clicked the link to print the federal the app cycled you through the last 2 or 3 pages. I was unable to file AFTER I already paid $107 to TurboTax! I didn’t have time so I started over with the H&R app instead, was easy accurate and not glitchy as heck.
I called my bank immediately to try and cancel the payment but was told because I couldn’t go to my bank that same day I’d have to work with TurboTax to get my money back.
I’ve been trying to research how to get my money back while I wait till Monday when their call hours are. From what I’ve read you can’t get your money back from TurboTax after it’s already been paid. I’ll be demanding TurboTax repay me the $107 I paid to file. Wish me luck and never use TurboTax; it’s honestly easier to do it by hand.
JaimeDavis1402 - Never using TurboTax again!!!
If I could give zero stars, I would! I finished my return and when I went to e-file, and it told me that it could tell that I used a different account to file last year. Which is completely accurate. My ex-husband and I used his account to file during our marriage. It then told me that in order to verify that it was indeed me trying to file my taxes, it prompted me to log out and log into the account that was used to file last year’s taxes, so that they could verify last year’s AGI. I was then forced to contact my ex-husband to get the log in information. I logged into the account the account and then back into my account, but it still said that it had to verify my AGI. Why can’t I just input it myself?!?!? I looked in the helpline, but nothing was even remotely helpful. I then resorted to calling customer service where I was informed I would be automatically upgraded and charged FORTY FREAKING DOLLARS for trying to get help!!! I then changed my filing method to file by mail where it took me to a screen that only had a link to change it back to e-file. I still have not been able to file my taxes...four days later.
Blotsm - DO NOT USE
The 2021 version does not import data correctly from Webull. The tech support people at TurboTax acknowledged this is a bug in the app. The error is that it doesn’t import the acquisition date of some of the stock sales and it is IMPOSSIBLE to get past this error. Trust me, I tried it for days with the help of tech support.
After my call with support, I was promised I would get a case number sent to me. It never came. I was also directed to the refund page by Wilma who was handling my case. She failed to tell me that TurboTax does not offer refunds for their online version. Wow, TurboTax does not offer refunds for a broken product. I called a second time and spoke with another representative about the issue and I asked her for the case number of the second call and she said her computer glitched or something and that it would be e-mailed to me. I asked her to promise I would get a case number, and she assured me, but it never came.
I am disputing the charge with my bank. It’s kind of difficult when TurboTax is not tracking their customer support cases. I will get a refund for this product if I have to get legal help to. Don’t use this app!
Carebearclg - Fast and Easy
TurboTax was so easy and fast to use. I went the free route wasn’t charged a penny was kinda bummer having to enter in all my info again wish they’d let us do that without having to pay but can’t look a gift horse in the mouth and I did the pic of W2 and it worked great! So can’t complain about having to enter everything in lol I used this program last year and never had a problem simple easy to use and walks ya through the whole process and I’ll use it again next year!! I used H&R Block for years always paying the money for CD and stuff so glad I gave this a try! Didn’t have a problem using it and as long as ya go through each step and pick the program ya want you don’t get charged a penny😃 I recommend this to everyone even first time do it yourselfer’s lol it simple and guides ya through without a problem!! And ya can do it free and even efile free! Thanks turbo tax!!
richandjayyyyy - Going down hill?
I’ve used this app for filing all the time. It works great. They never charge me. Thus time I was not charge but i didn’t understand why all my information wasn’t there like the year before. That didn’t bother me, i have lots of patients seeing that i work in a mental hospital. The thing that bothered me was the camera part. The previous years it worked perfectly fine. It didn’t mix up numbers or anything. But this time apparently the camera couldn’t get numbers right. For example switching a 9 with a 0 or switching a 8 with a 3. Thank God I have patients and I made sure everything was correct. I had to redo numbers because the picture had changed them. I was better off not taking a picture at all. And also I noticed at one point it didn’t put my numbers in a box, I was shocked. But it’s okay, I still got them done. I don’t know what’s going on with Turbo Tax but please fix it because i do recommend Turbo Tax to people.
FMB16 - Tippadee was right, Annoyed frustrates and disappointed
I too have used Turbo Tax in previous years and am now struggling with the same concerns Tippadee warned about a year ago. They claim their services to be free but continue to add on a $40 charge for this and another $40 charge for that. At the end of it, I am being charged nearly $100 to file one extra form and to file my federal and state taxes together. Adding insult to injury when charging an extra fee to file state taxes that are offered free through the state, they provide a very friendly message stating I don’t have to pull my wallet out just yet, they’ll happily take from my refund and issue the remaining balance. And if all of this isn’t frustrating enough, the app keeps freezing.
I understand I am paying for the convenience of filing through one company, but at this point I feel I am being overcharge, especially when the service and support isn’t there. Plus the lack of transparency with their pricing and advertising has me thinking I will not be using them going forward. Take the warning as I should have done and don’t waste your time.
gadgetie - Just like the TurboTax you are used to
Not sure why there are so many negative reviews on this app - I think it comes down to people expecting everything to be free of charge, which is crazy! I have used the TurboTax Deluxe web version for many years. Out of curiosity - I decided to try this app. I was skeptical due to the bad reviews, however the app was really user friendly and pretty much matched the web version. The fees were similar (and expected) and the upselling of additional products was no more than what is normally offered (~3-4x). Bottom line - if you are familiar with turbo tax, there are no surprises and you will be happy with this app. The user interface is very well done and intuitive. I was able to easily do my taxes from my phone! I can’t think of anything negative to say about it. The poor reviews just don’t match my experience.
Fink2588 - Aggravated!
I’ve used Turbo Tax for the last 5 years to do my taxes, I’ve never had any issue until yesterday. Year after year it’s been a breeze to do my taxes through Turbo Tax. Yesterday I started my taxes and like always chose the Free Edition, throughout the process it tried telling me I needed to upgrade to Deluxe more than once and I chose not now. I was to the last step just before sending my returns in electronically, and the app told me that in order to proceed I had to purchase the “Deluxe” version of Turbo Tax. It stated it would cost $40, once everything was said and done it charged me $40 for federal, $40 for state and $40 bc I chose to have it deducted from my refund. It would’ve been nice to have that info upfront instead of sliding it in at the very last second after filling in all of my information! Had it just been $40 like the app stated it wouldn’t have been so bad but to charge $120 is crazy. I claim single and have no dependents so my taxes aren’t difficult to do. I strongly advise going a different route to have your taxes done, I will be looking for an alternative place to have my taxes done next year.
lanners doll - I’m so upset with turbo tax.
I am so upset with turbo tax and how wrong they just treated me I’m almost in tears. I sign up with them I upload all my w-2s and they tell me I have a 1099 that needs to me uploaded. So I then try to figure out where this 1099 came from and it’s been 2 months and no one is helping me. I call every one I might have a 1099 from and they all tell me they did not take a 1099 out on me. So I go back to turbo tax they make me sign up for the 90 dollar one because of this 1099 turbo tax says I have so I sign up for it and now they still keep telling me I have to fill in all the info for the 1099 so I call the irs and the irs tell me I DONT EVEN HAVE A 1099. I’m so upset. I have been dealing with this mess since January and now I don’t know how to fix my taxes and I have to pay turbo tax for a service I don’t even need. This has been the worst experience I’m never filing with them again and I will be telling everyone how much of a headache and a disruption they have caused me. I even had to post pone my vacation untill next year because I can’t afford it with out my taxes and I missed my vacation deadline at work. 😡
tmomof4 - Customer service *****5 STARS PLUS!!!
I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!
Afw11 - Switched To H&R Block, it’s actually FREE! 👏🏻
The fact that TurboTax has to put so much fine print in order to scheme you out of more money is nauseating. Either just let people choose to cancel the Deluxe/Pro/etc. instead of making them delete and restart completely... just so they don’t have to pay the ridiculous fees, that suddenly double at checkout.
I have the most basic taxes imaginable, just wanted to include my student loan taxes. In order to do this I needed to pay a $40 fee to upgrade to Deluxe. Ok, done. Now, after finishing all my filing.. I’m told it’s not only $40, but an extra $40 for state filing as well, you know.. the thing that was free an hour ago. So in order to get the less than $100 refund from my student loan taxes, I would have to pay $80 of it back to TurboTax. Absolute joke.
After switching to H&R Block (since I would have to completely redo my taxes with TT anyways), I got the exact same refund I would’ve gotten from TT, minus $80... literally scamming people and making it look like they’re giving you more money. Used to be a helpful site, now it’s garbage. USE H&R BLOCK, ITS ACTUALLY FREE 🤙🏻
Madelaine Au - Duplicate Profiles on the Same email
I want to submit a suggestion to the product developers of Turbotax. Please allow a way to merge profiles. I am shocked that I was somehow able to create a separate profile for the same email. I suppose I accidentally created a separate profile for my 2018 tax return. There is also no way for me to update my main profile with my tax return for this year or to easily switch between profiles. I’m extremely frustrated as now my two returns I have filed (2018 and 2017) are not linked together. Makes it difficult for me to have an integrated experience and use your other software (like mint). I think of this as a customer service issue. If someone is as distressed as I am you should be able to merge my profiles. This seems like a basic service especially considering that the other profile I created was by accident. Or there should be a way for me to delete a profile. I called and the answer they gave me was no we can’t help you. If there is some legitimate reason why your platform has this bug I would really like to know.
teenytalea - Great app if you have simple return to file
The user Tipadee must have not paid any attention while filing. This mobile app is really simple to use and if you have simple forms to input, like W2s, you don’t need any help. It was completely free to file both my federal and state taxes and to set up direct deposit. It prompted me to upgrade often, but it seemed to be clear that you would be paying money at that point if you do and still allowed the free option. You can’t get 24/7 chat help or import stuff with the free option, but again, if you only have w2s to file this is not a problem. I’ve been using TurboTax for years and have not once had a problem, just make sure you have all the info correct and pay attention to the upgrade prompts so you don’t accidentally agree to them if you want to file for free.
Macabre417 - Won’t even open ( Revised )
My first time using TurboTax was fairly positive. The interface was easy to use and there was a lot of helpful tips and references that made it feasible to navigate filing completely on your own. There was a lot of good validation and built in checks that caught things or made suggestions before I submitted my filings. I was especially impressed with how quickly my returns were accepted and processed, which was very reassuring.
My only negative comment which is why I’m giving four instead of five reviews is that I noticed during certain times the mobile app would struggle to connect and display a blank screen. The first time this happened I was frustrated and posted a negative review. Thankfully, I found that I was able to continue by logging in on the website version, which had retained everything I previously entered. Since this software is so widely used, development might want to look at the load capacity of syncing data with the mobile app, as I’m assuming this was part of the problem during night traffic times of day.
This was my first time using TurboTax. Things were going fine but now the iOS app won’t even open. It just displays a white screen. No error or anything.
Max Juncaj - Constantly Spams you to upgrade
The app will constantly spam you to upgrade or purchase some other service. By the time I was just completing my taxes it said i must upgrade to deluxe version which cost 60$ more. So i clicked on that but decided to just remove the part that was required for the deluxe version. But guess what, there’s no way to go back to the free version once even if you fix the issue!! They instead ask you to restart your entire form from the beginning if you wish to go back to the free version. Which of course is totally unreasonable considering I’ve been working on the form for hours! How come then I shouldn’t have to restart the entire form to upgrade to the deluxe version if I needed that?!? They make it very easy to spend more money and very difficult to go back if you accidentally click on one of these “upgrades”.
Theres no way to email them or ask for a refund either you have to wait on the phone for 2 and half hours to get a hold of an agent. This service tries to nickel and dime you at every chance!
Lazy&Retired - Disappointed in 2018 return
First, I was disappointed in not being able to find Turbo Tax at my local Walmart and also at Sam’s. Walmart said they stopped carrying the program and I was unable to find it in early February at Sam’s. So I was forced to spend a lot more using the online purchase. At the end of March I saw it available at Sam’s. Second, I didn’t find the program to be as user friendly as in my many previous years. I was told the standard deduction was best for us and then was not informed if my charitable deductions would be used. At other points in the process I felt as I was moving along in the dark...not like previous years. Third, other years I purchased the state form along with the federal when buying the disk. No disk available this year so I was forced to pay extra for the state if I wanted to efile. Before purchasing next year, after many years with Turbo Tax, I’m quite sure I will explore other sources unless I’m told there has been a noticeable improvement for 2019.
breeserigne - 6 years of business success
I been filing my taxes via turbo tax for the last 6 years as a cleaning business owner and i have never once been audited by the irs nor have had any issues regarding and letters or any information or calls from the irs .
They always let me know when things dont look okay or they think i need to fix something right on the spot before i click next.
I have had nothing but great experiences they are a lil high when your a business owner so i pay about 200 but seems this year its trying to make me pay first instead of allowing me to pay the fees out my tax refund and its always been a blessing to have it taken out the refund because i just dont have that kind of money atm But other than that I absolutely love turbo tax
Frustrated User (v1.4) - BEWARE of Deduct TurboTax Fee from Refund
Turbo Tax does not transparently disclose the fact that when you select to deduct their fee from your refund in lieu of paying with a credit card your refund will be handled by a 3rd party (in my case Santa Barbara Tax Products Group). I received an unsolicited email from this 3rd party requiring personal information (social security number, and tax refund amount to log in, and images of my driver license) with a threat of withholding my refund if I didn’t comply within 5 days. I’m sure Turbo Tax is required to disclose this and does so buried in a web link to some fine print legal document, but they do not disclose this in a transparent upfront way that I would expect from a company like Intuit or a product like Turbo Tax. When I contacted the Turbo Tax help line and expressed my desire to pay with a credit card and not involve a third party they were unwilling or unable to intervene and advised me to deal with Santa Barbara on my own. This lack of upfront transparency is shocking when dealing with financial matters and as such i will seek other tax preparation services in the future.
Deveeno Bobeeno - Despicable
There I was, filing my taxes like any tax-paying citizen, until I realized I was being charged $90 for something I wasn’t clearly told that I would be charged on. I went on for an HOUR trying to fill out a load of nonsense, not knowing I’d get punished for it in the end. Of course it’s only after an HOUR LATER of filling out all these redundant questions that I was notified of these charges.
I have to start ALL OVER AGAIN, because I am literally so poor that I can’t afford to pay $90 right now! You guys are SICK! You knew this would happen with the way you developed this app! I’m at a really vulnerable time in my life right now, and this is how you run things!? I’m never using this disgusting app again, ever! You won’t get me for this Year, or any of the next! I’M DONE!
Also, I don’t want to hear anything from the useless developers. You’re feigned concern, your inability to understand, and your passive-aggressive responses aren’t welcomed, nor are they needed. You only enrage people further! You’re redundant presence here as Developers is garbage, just like you.
Shylatime - Waste of time.
I will never use the TurboTax service again, especially through the app. I filed with the app last year and it was nothing but a hassle. I filled out my information, moved through the process outlined by the app, and encountered an issue. My card information that I was using went through on my end but wouldn’t register on their end. I called the service, was told to enter my card information again and I did. That one went through on my end as well. I once again called and was told that the two charges, both for the entire amount due, were used to one to verify my card and two to pay my taxes. I felt this was a reasonable explanation. I was WRONG. Both charges went through on my card. I called again and explained what had happened and what I had been told and the individual who was supposed to be providing “customer service” laughed. LAUGHED at the issue I was having. Paying taxes twice through a shady company like this will not be happening again.
Jdc20181 - Overall Good App (this is more a review of the service then the app heads up)
This is a review of the service not all about the app. The app is fine, for the most part.
Turbo Tax was easier than H&R Block I tried with them first it kept crashing (the web app) and giving an error message, I had to delete my account and re-sign up to downgrade (clicked the wrong option and no easy way to go back!) the help links don’t work to downgrade but they worked 🙌 perfect for upgrading!
TurboTax was easy, and Faster didn’t ask a bunch of stupid questions only what is necessary, it looked as from a developers stand point that they put much more effort into a modern application with TurboTax they don’t Spam you with upgrading, AND they seem to have more features!
The mobile app is nice also but isn’t much more than added bio-metric support (Touch ID). They should have better design for the app but that’s only as a developer opinion it works fine just its one of those things lol.
Overall it’s a good choice, and reliable. Recommend for anyone starting out if you have a complicated situation E-Filing isn’t designed for you unless you want to spend an abundance of money, most places don’t charge to do your taxes up front and only take a small fee if any if you go in person.
For me E-Filing is economical.
SinfulMotives - Frauds.
I honestly don’t understand what happened... I used this app last year and it was FREE. As it’s advertised EVERYWHERE. The only reason I even chose to use it, to be completely honest. But this year I HAD NO CHOICE. I chose the free option, but was then forced to upgrade the plan. If not I wouldn’t be able to file my taxes. The only reason I didn’t go anywhere else was because I didn’t feel like going all the way to H & R Block. So you got lucky TurboTax, my laziness just got you guys $155. Next year I’ll definitely be taking my business elsewhere. I’ll also make sure to express my opinion on this app to all I know. I work in a place where we handle people’s finances (to an extent) and they’re constantly asking us advice. I’ve recently had people ask me where I think they should do their taxes. Well thanks to this experience I definitely know where to tell them NOT TO GO. Another company, that seemed like it cared about its consumer, switching up because they’re rather rob their customer to get more money in their greedy pockets.
MiggaMigga - Free is no longer free
For years I have used Turbo Tax free to file my taxes without a problem. Normally I just ignore the upgrades they offer and continue to file my taxes just fine. This year I did the same until I was almost done and was FORCED to have to pay $80 dollars to have TT finish filing my taxes for me AND an extra $45 for their “premium services”. There was no way to ignore this like when they would offer upgrades before. I HAD to pay $125 for them to let me finish filing MY taxes on the FREE edition that I have been filing with for YEARS. Turns out the free version NO LONGER files your taxes for you as it has before and that has been moved to the upgraded versions. The free now only calculates your refund not files your taxes. Needless to say I refused to make that upgrade as there was NO way to decline so I simply switched over to H&R Block Free and finished filing without an issue. This whole experience has made Turbo Tax lose me as a user. Don’t force people to upgrade when they’ve already declined your offers in the past 👎
Good85018 - Accuracy not guaranteed
I had used turbo tax to file my 2018 tax and was going to do the same this year. But I got the tax audits ny state that I owe 90 dollars with 9 dollars been fees. So I contacted turbo tax and submit all documents they require. Was told they will pay the fees if is their fault. Which I can understand. But I was denied even that. Because they said I enter category for Line 14 wrong. I paid over 200 for the self employed version with online help and free reviews. My wife works for the city but we do not live in the city. So we have to file 1127 and I was on the phone 3 separate times for more than 3 hours tries to get help on that when I file. And she have few things need to file on line 14 because of her job. To be honest I don’t know which category all of them belong to. I think turbo tax is expected me to know more than their tax expert for denying the fee. Because their expert can’t even help me for a few times. I am going to compare tax act to see if they r any good so I might switch.
Nushmut - Upsell Overkill
I’ve been doing my taxes through TurboTax for several years, and I was eager to use the app to input data from the various forms as they arrived. But I think I’m going to try another service this year. The price is what it is, although it looks like the only reason I’m having to use a paid tier is because of my student loan interest form. That’s not the big issue for me. What’s been particularly upsetting have been the constant interruptions to upsell me on MAX benefits.
I’ve dismissed that ad dozens of times already, and it seems to reappear every 2nd or 3rd page I swipe through. One would think that seeing a customer respond ‘no’ to an ad that many times might establish a pattern and lead to the ad being fully dismissed until the final review section. I understand that they just want more of my money, but I’d prefer to spend that money on supplies for my classroom. I’m probably going to end my usage of the Mint product as well and use a different budgeting app.
This app is a basic replication of the mobile web interface, but offers little else that’s unique. Touch ID integration is nice, but that’s table stakes. (And my login is 1 tap and a Touch ID scan away when in Safari, so it’s not that much more convenient)
Even though I’m basically ready to file my taxes, I think I will be trying another service this year. There is a clear decline in respect for the customer by this company.
sarahelodia - Tears of frustration. Is 0 stars an option?
To start, I only decided to use turbo tax because my friend received an email promising him $25 if he referred a friend and they used TurboTax because of him. He forwarded me the link. I went through the link to the site, in order to get him the promised $25, since money is tight. I filed through Turbo Tax and he has not heard a word about receiving the promised $25 for referring a friend. Definitely makes me not want to refer anyone.
Also, the website and app are anything but user friendly, and this is coming from someone with a bachelor’s degree in accounting. I’m pretty sure something went horribly wrong because this is the least amount I have ever gotten back. It is significantly lower than usual. I had so many issues with nothing resolved when I attempted to call for help. I am so upset. I was in tears trying to get the app and website to work. My mom offered to just do them herself, but I went through the frustration because my friend was really hoping for the $25, and he didn’t even get it.
Klasing-CO - Not the Same Anymore
I’ve used TurboTax since 2017 and never had a complaint or an issue until this year. It used to be the easiest, truly free way to file taxes but that was not the case this year. Last year filing my 2019 taxes, I was forced to pay for the Max package even though I was confident in my ability to file my own taxes. I understand that TurboTax was worried about me filing the forms I had without representation, but don’t force me to pay and not file my own taxes on my own behalf. This year, i choose not to pay for the Max Package so that I didn’t have to pay them a cent and GET MY FULL REFUND, but when reviewing and ready to file, I owed $140 for filing both my Federal and State Taxes, plus a $40 service fee for having it withdrawn out of my refund? What a joke. I made sure I was going through everything to have the free service and declined renewing my Max Package fee. Looks like this will be the last year I file with TurboTax and I’ll move onto an actual true free service.
Geminikitsune - Review
I have submitted my taxes four times in the past two days and I keep getting an email that my date of birth is wrong. The app directs me to a website where I had seen I made a mistake and then fixed my date of birth. However the next two times I’ve submitted my e-file it’s been rejected because my date of birth is still apparently wrong. I can’t go back and look at the many pages I had to review and double check where my date of birth was placed. There IS a link in one page during a brief pointless revision but it fails to connect EVERY time saying there is an error. I have just submitted my forms again for the fifth time and if I get rejected again I’m just gonna go back to the agency that I went to last year because they know what they’re doing and how to do it right. I know what all I have to look for but this app isn’t helping me at all, it’s just wasting my time.
Well, I was rejected again not long after I posted this review. I will never use this app or any affiliates again.
Kini1980 - Lost a customer
Your software is the absolute worst! And your customer service is practically nonexistent. I’ve been having an issue for 3 days and I can’t resolve it. There is no explanation of the problem on the website so I have to call customer service. Then I have to wait an hour each time I call customer service. I assume since they can’t figure out what the defect in their software is, they hang up on me! I find it hard to believe that all my phone calls are mysteriously dropped before my issue can be resolved. I’ve been a customer for 3 years but sadly I will not be using this product for a 4th year due to the lack of service that I received over the last 3 days. I feel unbelievably cheated out of my time and my money! Now I will have to pay another service to get my taxes done
Potential Customers: Save yourself a major headache and take your business someplace else! You will get no where with customer service and the simplest of issues will not be resolved!
SirEp3 - Well developed app but be prepared to pay
The app is user friendly and really well put together. It was easy navigating and the security felt solid. I was hoping for an easy and FREE tax return but this year we were forced to upgrade to deluxe (40$). Whatever, that’s fine. But then I didn’t realize to file state it was another 40$. And the option for them to just take it out of your tax return is another 40$. So that’s 120$. If you can, PAY UP FRONT instead of taking it out of your return. The app doesn’t mention the cost of that until well after you selected and doesn’t make it as easy to switch options from that point (purposely of course). So heads up - good app but be cautious. Still 4 stars because of my ignorance shouldn’t warrant a lower rating. 5 stars would have been clear and sound pricing information from the beginning.
SDR78 - One of the most frustrating experiences yet
Used TurboTax for at least 10 years. Very few problems. The overall program is easy to use and works well. The app is a complete 🤬abysmal wreck. Multiple super frustrating bugs. Locks up, restart, locks up again, white screen of death. After multiple tries uninstall reinstall. 2 hours trying to input a 1098T with it telling me to fix the non existent errors. Finally get everything input and the payment function won’t work. Takes 6 tries over the course of 20 min with no evidence that it tried to charge my card. Now I have 5 pending charges on my card for the amount but I’m ready to submit and now I have another white screen of death which means I get to uninstall and reinstall the app. I’ll keep going because I’m too invested but if this was my first or second experience with TurboTax I would run for the hills. They need to fix this. On the bright side, I used it for both of my sons with standard deduction and much fewer problems for them.
LunaJadeLelu - Impatient
I have used Turbo Tax for at least 2 decades and love the app. The one thing I am frustrated with this year is that I always have them take out payment when my tax return comes in. No problem. However, this year my tax return was delayed by the IRS by unforeseen circumstances (I still have no clue why) and instead of TurboTax waiting patiently for their 43 bucks when my tax return came in May (I hope) they took out the payment through my account beforehand. While it would be annoying but ok, because of all the stuff going down, I had no paycheck to cover this money making negative balance in my account (not to mention a fee). I had no idea that when I signed up and okayed them to take payment when my tax return came that there was a time limit in any way and that they would take payment even though my tax return has yet to reach my account.... rather frustrated...
N. Martinez❤️ - Disappointed
Very disappointed about this app. I was very excited about it in the beginning because I didn’t have to get out of my house to do my taxes. Especially during the pandemic. I filed my taxes on April 10th, it is now May 8th and I have not received my return. Which is okay because of what’s going on with the world. But then I went to check my status on my returns and it says that I needed to mail my 2018 W2? So I’m guessing I accidentally pressed the option to File by Mail. So I went ahead and tired to change it to E-File and I had to pay in total of $150 to change that option. And I’m not okay with that only because when I filed it was free. I would understand $30-$60. But $150? Cut of some slack. We’re going through a pandemic for god sakes. I spoke to a specialist and she didn’t even considered to give me that money back.. Just know that I will never be using turbo tax again.
Princess snooki - “Free, east taxes done by the snap of a camera” they advertise..
I am beside myself. I was recommended to TurboTax from a few friends. I also saw advertisements that said how easy, fast and free this app is/was.
Usually I go to my accountant, he doubled his price so bye. ✌🏻Then I was recommended to H&R Block who was also supposed to be affordable- tried charging me $250 and telling me I owe $400 (which every year I make $2000 back.)
So finally try TurboTax. I read the comments, which were quite discouraging, but tried anyway due to word of mouth. First of all, there is no taking pictures, you have to enter everything on your own as if you are your own accountant, which okay, If it’s “free,” no problem. However, every two minutes a pop up begging you repeatedly to upgrade to “pro” or “delux” and how that only covers state or federal (assuming the other would be more money). After the thousandth time trying to go the free route, suddenly my “simple” filing became a *necessity* that I upgrade in order to proceed.
I lost my job due to the Coronavirus and the ONLY reason I tried filing now (instead of waiting until the extended due date of July 15), was because I heard that people in my situation would bring back in an extra $1,000-$1,200 for support. Which is so far from accurate, at least with Turbo Tax. I wasted probably a solid hour trying to get this done. What a waste of time, space on my phone and life I will not get back.
SeriousSally1 - DO NOT DOWNLOAD, A Simple Glitch Cannot be Fixed Until May?!
I initially thought this app was a dream and encouraged friends and colleagues to use it. Well I take it all back, I am unable to electronically file my taxes all due to a glitch! I am unable to delete a single form on the site and after three days of four calls all over two hours long I’ve been told that software support will not be able to assist me until mid-May! Then they attempted to upsell me saying I should download the full version on my computer which “may resolve” the issue. But even that isn’t guaranteed. I have already paid for the DELUXE version of this app and I am unable to file my taxes! I am beyond furious and confused how I’d need to wait till May to be able to delete a single form. Do not bother to even try to get an estimate using that app, it’s inconsistent and might add an extra 10-15 hours to your filing process just to find out you cannot file at all. This app deserves less than a single star.
ComptonPZ - No different from going to a person
The one and only benefit of using this app is that you’re doing it on your phone, so you don’t have to go out to an office. And, to be honest, you may as well go to an outside service.
It isn’t free. They tell you it’s free. They give you an option to choose the free service. Then, when you’re at the last step of filing, the app tells you that you have to purchase a $60 upgrade. This upgrade gives you prompt access to your previous years tax returns and I’m really not sure what else. So, now with this “deluxe” service you’re forced to purchase, you have to pay for the previously free federal and state filings. How does that even make sense? I pay for an upgrade so that I can be charged for something you offered for free? And this isn’t the only package/upgrade it tries to sell you. I’ll never be using this service again and I’ll be telling people to skip it. At least when you go to a tax preparer your fees aren’t masked as specials.
GothDancer67 - Legit?
Did a free tax search and this comes up first. Says there may be charges (but let’s see). After many (wow allot) questions it’s done and I’m relieved (after saying NO to extra services several times) to get to the end. It shows me my FED and STATE returns. Ok, there are charges and I agree to receive them on a card (actually convenient).
Done? No. I am asked to give info on last years taxes (bc I didn’t use this service before). The service took a snapshot of this years’ taxes, isn’t that enough. It seems like now my taxes won’t be done til I give info on last year. (I would say this is very suspicious). And now I’m getting strange emails offering jobs from someone with a very odd name. I’m gonna try to find someone local. I’ve had my phone/FB hacked enough as it is. Maybe I’m wrong but when the light at the end of the tunnel is a room with more of the same actions I give up
dontgetattachedtotheporpoise - Shady. Last resort
I was super late filing my taxes this year and very stressed about it which is the only reason I used this.
The app itself is fine but the marketing and ethics of this company are Shady as Hekk. Obviously the app is not free, it’s not designed to be free, and they will never let you file your taxes for free. I was prompted to purchase the Deluxe Package ($50+) to access a deduction and after I upgraded, I no longer qualified. And then I had to “upgrade” again for a deduction I actually expected to have. Altogether it cost me, a single, dependent-free, non-home-owning individual $144 to file.
Plan ahead and do your taxes for FREE by hand. Or find a local company and pay a little extra for an accountant that might have an incentive to care about you. Or offer you real advice. Or move to a country where you don’t HAVE to file returns because the government tracks the data your employer sends them and you can just review their numbers at the end of the year and request corrections as needed.
Ccccss - YALL FILE FREE W/ CREDIT KARMA
You guys didn’t guide me in the right direction whatsoever. My entire tax return got screwed up because it was so UNCLEAR what they actually needed. The Obamacare/medical insurance thing is such a crap show, it ruined my taxes completely and I had to amend with a different company. I’m extremely unhappy that TurboTax is going to automatically be taking $30 out my account next month because my federal never came in due to their crap service. I have no money to begin with. I’m on maternity leave without pay and you’re literally about to take half of what’s in my account for your mistake. I have an infant. I needed that return. You, As a company need to understand that there’s people that rely on their tax returns. Nobody has time for errors like this because you failed to disclose. I’m so disappointed. I’ve been using TurboTax for the last few years. Last year it failed me and this year it was a big FAIL again. Never again. There’s a reason why we lay good money for good taxes. Goodbye TT.
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