Caviar - Order Food Delivery App Reviews

VERSION
6.1.0
SCORE
4.7
TOTAL RATINGS
165,275
PRICE
Free

Caviar - Order Food Delivery App Description & Overview

What is caviar - order food delivery app? Get food delivered from curated lists of local restaurants right at your fingertips with Caviar. Enjoy quality dining at home and make any night a special occasion.

Your first delivery is free. Also, receive $10 off your first order with the code TENONFOOD on orders of $35 or more.

TRUSTED AND EXCLUSIVE RESTAURANTS
Choose from many popular local restaurants and exclusive eateries you won't find on other delivery services -- from local mom-and-pop to Michelin-rated and The Infatuation picks!

DEALS AND SPECIALS
Regularly check in our app for new restaurants, special deals, and exclusive benefits. If you are a DoorDash DashPass member, you can use those benefits on Caviar, too!

NO-CONTACT DELIVERY
Deliveries are now left at your door by default and you have the choice to select "Hand it to me" if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it's ready for pickup.

REAL-TIME TRACKING
See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.

SCHEDULE DELIVERIES
Advance ordering allows you to get your food when it's most convenient for you.

NO MINIMUMS
Order as little or as much as you want.

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App Name Caviar - Order Food Delivery
Category Food & Drink
Published
Updated 16 January 2024, Tuesday
File Size 279.61 MB

Caviar - Order Food Delivery Comments & Reviews 2024

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They Haven’t Earned the Caviar Name. I’ve ordered from Caviar more than once, and usually the food is good. However, their premium service is far from meeting that bar. I finally stopped ordering from them the last time I had an issue with the delivery driver. The driver was lost and asked me to come and meet him, but couldn’t tell me where he was. Once he found the building, he asked that I come to the lobby because allegedly the call box didn’t work when it clearly did (as another delivery driver from a grocery service had no issues on the same day). So I come down to the lobby only to find no driver and no food. Apparently he left the delivery and took off, and of course someone walked off with what I ordered. What was Caviar’s solution? Refunding the delivery fee and nothing more. I complained yet again and their answer was to tell me it’s my fault for not meeting the driver in time. Honestly, they should consider changing their name to fish sticks because Caviar is a premium name for a premium brand, which they clearly aren’t. At least when I’m disappointed by Postmates, I didn’t pay $10 extra for the privilege.

Terrible app, terrible service, terrible customer support. Ordered about $45 worth of Sushi because UberEats and DoorDash (great service on those apps) weren’t working. Well it seemed like an alright process up until the time actual deliver came. Ordered around 7:30pm and at 8:23pm I get a notification that the food had been delivered.....while I was sitting on my couch. Strange so I went to the door and no one was there. I waited and waited and eventually knew something was wrong. I was able to get in contact with my driver who said she delivered the food and that a girl grabbed it at the front door. Only problem is on all 3 stories of our apartment are full of dudes....she either came to the wrong place or is delusional. She was acting as if it was some technical error. “Oh wow that’s really strange wow.” Uh ya, mega strange that you just gave me food to a random person without notifying me you were here. Said she would contact support and I asked for their number and texted multiple times and she stopped responding. The customer support doesn’t have a number either which is unacceptable. Just the email and the live chat which is supposedly the fasted method but our live chat was never responded to..... What I’m saying is, if you have to eat crumbs off the floor or use this app, save yourself the hassle and just hit the floor!

Would give 0 stars if I could. I don't normally leave reviews, especially bad ones, but I feel that I have to warn people against using this app. I have been screwed over countless times and then told I couldn't be helped! Especially during this global pandemic, they have acted incredibly irresponsible. I ordered food from two separate places since the COVID outbreak, the first place actually turned out to be closed when I called them to check on the order after about an hour of waiting for the order. The second place never received the order from Caviar and they refused to make our food. Now Caviar is refusing to give us a refund and telling me to reach out to the restaurants to get the refunds. I will never use it again, and I'm gonna tell all my friends to delete the app too!!!!!!!

Feedback goes here when Help & Contact Us do Nothing. I was just notified I will have to “sign for my deliveries” or change the setting to “leave it at my door”. I’m immunocompromised, w/ spouse at home on zoom calls, and a dog trained to bark at the door to notify me. Why can’t we have “hand it to me” so they know to bring it upstairs w/o having to read farther, and then see my sign to please leave it at the door? Makes zero sense… …On the bright side: dark mode at last!!! However now the toggles have no differentiation other than moving left to right and back… … Ongoing for a year+ now; issues with orders updates not texting me and texts and messages sent through the app don’t show all in either the app or the text thread making it very confusing, and the photos are randomly emailed to me vs app message and text- so I’m checking 3 locations while watching for the delivery. …Last 2 orders dropped randomly in our HUGE building without any consideration of instructions & no photos sent to indicate that it even made it to the correct building vs neighboring one (holiday hiring maybe?), so it’s annoying to have to contact support instead of adjusting the tip myself. Otherwise I’m a heavy user!

Incapable of delivering drinks with food. If you want to pay for a delivery subscription where the delivery people repeatedly drop off your food but forget to pick up and drop off your drink with the food… this is the app for you! If you love eating a hamburger without the milkshake you ordered. Or if you love eating Indian food without the mango lassi you ordered! This is the place. The good news for you is caviar will credit you for the missing idea so you can use the credit to buy more food and drink where they will forget your drink only issuing you more credits towards beverage-less meals! Not to mention all the food waste you can create by have unconsumed beverages be thrown in the trash by the restaurant you ordered from. I don’t know how complicated it is to pick up food. And I have been told by customer service that the dashers do see your order! The good news for teh dashers are that they get tipped in advance so it really doesn’t matter to them if they forgot your drink.

Food was 2 hrs late, impossible to cancel even after caviar knew that would fail by over 2hrs. You failed as a food delivery service. You notified me at the time of the deivery (which I booked over 2 hrs in advance) that it will be an hour late and later another hour. All that given that this a 10 min drive. It was hard to find how to contact you over the phone, since you did not reply to emails, finally found sms interface and even then you refused to cancel the order. I told the support person i had to get food from another provider and that I don't need this food 2 hours late, since I had guests over for dinner and meal is not the same as furniture it DOES matter when you deliver it, but he refused to cancel my order. When similar thing happened to me with your competitor (only 45 min late), they called themselves and offered to refund. I don’t think i will use Caviar again. Small comment on app itself for caviar, your “contact us” in the app option kicks you into browser that recommends to install the app, which creates a circular loop that is confusing to the customer

Mixed feelings. Caviar used to be a great app. Top quality restaurants, working app, good service. But they recently merged with DoorDash which I have found to be a notoriously worse app. Since the merger, the app seemed to change and your delivery drivers are now from “Dashers”. When you order now and have an issue and try to chat Caviar sometimes their servers are down or you can’t get a hold of them. Your left to call the restaurant who may tell you your food has been ready for a half hour but DoorDash/Caviar hasn’t picked it up and is unreachable right now. Typical DoorDash problems. Although the app needs work and the DoorDash merger is disappointing. When I finally have been able to reach the company and explain various issues. Caviar does issue refunds and credits. This is a positive that some apps like UberEats or Postmates rarely provide. Caviar’s credits/refunds are close to the high level of Seamless/Grubhub. Only reason Seamless/Grubhub are better in this area is refunds and credits can be issued automatically in the app with ease if you run into issues. Caviar, as mentioned above can be difficult to reach and requires more explanation. Ultimately if the Caviar app improves the accessibility of their customer service and they continue to provide credits, I would consider changing my review back to 5 stars. On the other hand, if I keep running into these app issues or if they stop providing credits and refunds for issues I would lower the rating. I’m on the fence.

WORST APP EVER!!!!!!!!. I paid for a non-existent meal FOUR TIMES! When I attempted to place the order, the app told me my card was declined. I thought, “That’s weird! I have the credit,” so I inputted the credit card info again. Declined. Asked my boyfriend to try his card. Declined. He inputted it again. Declined. We both check our credit card apps to see our last transactions and we were each charged TWICE! Even worse—the amount that we were charged didn’t even match the total quoted in the app. Couldn’t find a phone number for customer service in the Caviar app so I had to google them to reach a human. Get this—they tell me my cards were NOT charged (LIE) and, if they were charged, the money should be returned by my bank in 48 hours. I asked if they could provide a credit in the amount of my order total so that I could at least get my food at this point. They’re not authorized to do this. I asked if I can speak to someone who is authorized. No go. So frustrated that I hung up on them. Next calls will be to our banks to contest these charges. DO NOT DOWNLOAD THIS APP!

Horrendous customer service. I keep ordering via caviar thinking they’ll get their operations in order, but every time it’s AT LEAST an hour late. I’m going to stop for real this time! It’s been late in every scenario— when I’ve ordered hours in advance for a scheduled delivery and when ordering for ASAP delivery, having it estimate 30 minutes upon buying and then being 2 hours later than promised. Customer service then provides $5 credit with no new time estimate of delivery...not helpful. The whole point of ordering food is to have it at a certain time (or within a reasonable window). If you buy a meal expecting it to come at meal time, you’ve got to deliver— it’s literally your entire business model. Hoping you figure out your basic services and at least have better customer services when you fail.

Customer support is terrible or non existent. Have ordered many times with the app but in the past two days we had three orders in a row with major issues, including orders out for delivery getting halfway to my house, veering off course, then stopping at a midpoint for 15-20 minutes before continuing. (Midpoint is conveniently at another restaurant). This led to cold food because of a 30 minute commute (read:30 minutes AFTER being picked up under a mile away) When contacting support i was told that while the delivery was beyond the estimate it wasnt large enough to warrant a refund and the chat was ended by the agent. I didnt ask for a refund, i was trying to discuss multiple issues with the app (one previous order was ‘delivered’ but never arrived because the driver never picked it up and i needed to go to the restaurant and get the food even though i paid delivery and tip...) I understand times are odd now. And issues can be caused by drivers, restaurants, or the app. But caviar is the face of this. And this is their business model. And it has issues that shouldnt be brushed off as minor when support is actually reachable. Especially when customers AND restaurants are getting charged heavily to use this app.

Worst Food Delivery App. Don’t waste your money using this app. This is the first app I have ever written a review for because it is that bad. I cancelled an order within less than a minute of sending it because my order summary changed. Caviar decided to change from a $0 delivery fee to a $6 delivery fee, which in total added on $13 to my original order; from $21 to $34! So, you would think that after you cancel an order within less than a minute of ordering, that you would be refunded immediately, right? Nope! I contacted Caviar customer service over the app and it took them hours to contact me back! I cancelled the order at 9:55 am and a customer service agent contacted me back at 2:50pm. I ended up calling customer service over the phone before then, and all they had to offer to me was “The refund was given on our end but won’t be processed until 5-7 business days.” What? I have received refunds instantly many times before. A multi million dollar company cannot expedite a refund? Lol ok. Please don’t waste your time with this app. They don’t care and there are other food delivery services with cheaper delivery fees and much better customer service.

Deliveries take too long. Well for the last six months understanding pandemic aside because Uber and seamless are doing the same and they are not as late as they are and you are able to reach them, they apologize and always find the best solution or at least give you a credit to make it worthwhile. Caviar support team is easy on saying goodbyes, take a long time and then get back to you with no answer or problem fix, so for the last 10 or so orders all close by restaurants from my house, I waited about an hour to find out the driver was lost and was calling me in Spanish or the driver never showed up, and mostly I had to basically cancel the order and re-order again, I am finding out that the only way to get an order is to first order and then contact Support to make sure they are reaching out to somebody to get your food picked up, I can’t be using an app as such and always waiting around an hour and sometimes get my food cold because it’s been out there so long or never get it and re-order. The worse is customer service that basically tells you it is what it is, goodbye because they have to help somebody else. Knowing seamless GrubHub and Uber eats they always try and they always give you some sort of credit to make up for it immediately before you even asked for it to try to alleviate the problem. Caviar never does until you force their hand. I had just signed up for a subscription plan which I will be canceling since this is just not acceptable

Fool me once.... I signed up for Caviar when they first stared up. I got a referral credit and saw that the list of restaurants was lackluster. I waited a bit and then decided to place an order one day only to see that "Caviar is not available in your area yet." Huh? So all those restaurants I saw before are now unavailable? To add insult to injury the referral credit was removed. There was no indication of expiration. So, I decided not to use this poor excuse for a service. A year later, I got a postcard in the mail with a list of restaurants that I knew did not deliver so I decided to download the app again and order from one of those restaurants. The only thing is that those restaurants on the postcard were not on the app. Not a single one. I changed the delivery address to one across the street from the restaurant to see if it was a delivery area issue. Nope. I tried this for every restaurant listed on the postcard. NONE OF THEM WERE AVAILABLE TO ORDER FROM! Don't waste your time with this poor excuse of a company. They don't have their act together and I highly doubt that your experience will be trouble-free.

Wish I could give zero stars.. Door dash’s involvement ruined my favorite delivery app. Everything used to come quickly and correctly. Now, I get an order input and it comes over an hour late and almost inedible. I ordered a bagel and two drinks and the driver first sat in his car for half an hour while my food was waiting, ready for pickup. When he finally grabbed it, he then sat outside the restaurant with my food for half an hour until my drinks were completely warm. This NEVER happened with the old Caviar. I gave it another shot and the app just lies. Says my driver is at the restaurant, waiting for my order, but I can see him driving all around. After I got a text that he picked it up, he starts driving to an entirely differently part of the city. It took almost an hour from when I received the text message that my food had been picked up to when I finally received it, and the restaurant is less than a five minute drive away. New driver service is absolutely terrible. Bring back the old app, old drivers, old service. Why fix what wasn’t broken?? Deleting.

Horrible Customer Service. So I just recently downloaded the caviar app and when I opened it today to place an order a notification popped up that said I would get free delivery for my first order. So I clicked ok and of course I was going to take advantage of that. As I was reviewing my order I made sure to see that there was no delivery fee and sure enough it said $0.00. After placing the order I looked at my receipt and there was a $7.99 delivery fee that appeared. I contacted caviar about this and they wanted a screen shot of the notification in order to credit me my free delivery, however it was a notification. I said ok and it disappeared, I mean I guess I should always screenshot notifications 🤷🏼‍♀️. They were acting like it was a fake notification or maybe they just didn’t believe me. Either way, if you use this app and want to make sure you get the free delivery on your first order or any other promotion they offer be sure to take a screenshot of it or they will not believe you. As the conversation ended they said there was nothing they could do. I later received an email saying my delivery fee was credited to my account, so they did eventually do the right thing but I don’t feel like I should have had to work that hard to get something they offered me to begin with.

Years to get this right. Still hasn’t happened.. Unfortunately, it took me far too long to get this spot. But after several years of on going issues and subpar customer service I have to say that the convenience of having local food delivered through Caviar is no longer worth the headaches. For the last two years or more I have documented every issue that’s ever arisen. I feel it’s important especially for companies to be given feedback in order to improve and I certainly do appreciate those who take the feedback and make measurable change. Caviar, despite there tired line about taking your feedback and “rest assured it will never happen again”, has failed to do this. From delivery windows changing dramatically post order, missing items constantly, and either their sorry excuse of service recovery ($5 credit on your next order) or worse yet, the complete lack of response from customer service, they will no longer receive my business. I’m sad that these folks are able to actually deliver on the service they promise, despite all these hiccups, they’ve probably received plenty of business from me, and it would have been a lot more if they would have figured it out. You been warned, you may eventually get what you want, but not without getting extremely frustrated first.

Annoyed. I have deleted this app. My husband and I have worked from home since the Pandemic and relied on them for food delivery. Within this past week, most of the restaurants we ordered from weekly are no longer available. We are told “we are outside of the delivery area”. Including one restaurant that is only a mile from us. Favorites we had saved have also disappeared from our homepage. When I called customer service no satisfactory answer was given for why suddenly all of these restaurants no longer deliver to our area when they had been for the last three years. It’s infuriating. While the rival app doesn’t have the varied selections this one has (it was the one thing that distinguished it and made it worth using) it’s not worth it anymore. If I could give a “0” I would.

Delete your Caviar app ASAP!!. My account was hacked and within a two-day period, I was charged for over 1k of deliveries all across the country-- sometimes within an hour of each other to different states. I received no alerts that orders were made and only found out when one of the orders was not able to be fulfilled. I've contacted Caviar via email and their website multiple times (since they have no phone number) and have not received a response. It is absolutely WILD to me that they don't have systems in place to catch suspicious orders given how often they are hacked. Moreover, my home and work address were also compromised since they were stored in the app. To refer just people to their banks to dispute the charge is incredibly inappropriate since it was not my credit card that was stolen, it was YOUR PLATFORM that was compromised. Yet, Caviar takes ZERO responsibility. I now have to get a new credit card and update every single one of my autopay services.

Horrendous customer service. I would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible. Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available. The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.

Caviar murdered by DoorDash. Caviar used to be the best food delivery app by far: great restaurants, almost never any problems, and customer support was amazing when you did have an issue. However, now that Caviar has been bought by DoorDash, they’ve migrated Caviar to the DoorDash platform such that the Caviar app is just a rebranding of the DoorDash app. The experience is now far worse and reliability is way down. Unless you want to risk going hungry, I recommend using Uber Eats instead, which is much more reliable. Caviar will happily accept an ASAP order and then do nothing for multiple hours. The app might show that the restaurant is “preparing your order” but nothing is happening. If you contact customer service, which is annoying with their poor interface, you might be told that the restaurant is closed or refused your order or that they couldn’t find a Dasher. In the meantime, you’re hungry and you might have missed order cutoff times for other restaurants. This has happened repeatedly with multiple restaurants. Unless DoorDash completely revamps their poor customer experience, use Uber Eats instead.

2 HOURS FOR COLD FOOD! DO NOT USE!!!!!. TWO HOURS for cold food. Don’t ignore these terrible ratings and reviews. I recently downloaded the app (February 2019 in Chicago) and crossed my fingers... unfortunately I got stuck in the same over two hour delivery issue with no response from “customer service”. The only phone number you can find online immediately hangs up on you when you push the button for support. Then, the “contact support” page has no sign of assistance since it tells you to email them and then that email says they don’t check that email. There is no way to contact the driver either. I contacted the restaurant directly. I placed an order at 6:18. The restaurant confirmed that the food sat there for 45 minutes before it was picked up. Then, when it was finally picked up, the delivery time was again increased by another hour for a restaurant that is 13 minutes away. The driver’s location continually drove further away from me and the time climbed. The only explanation was that he was dropping off other orders before mine. The company clearly does not have enough drivers since the food sits ready at the restaurant for so long and the drivers don’t come straight to you but drive in the OTHER direction. After two hours, food was ice cold.

DO NOT USE THIS SERVICE!. I wish I read the reviews before I placed an order. I ordered cupcakes in Brooklyn, NY from LB, CA to be sent to my daughter (as a surprise) who resides in Brooklyn. The cupcake company doesn’t have an in house delivery service but has a link on their site for caviar, so I used them. The surprise to me was that no cupcakes were delivered! The security guard said a delivery guy was outside by the gate made a call to someone?? (not us) and then took off with the cupcakes right away. Although an email sent to me states it was delivered...it truly wasn’t and now he has himself a pack of cupcakes Wow!! I’m dealing via email with caviar and it’s a pain. They don’t use a phone service to deal with customers? So I’m sure this will be a long back and forth. This was the very first time I used a service of this sort and due to my ignorance I was along the many others who were duped! Never again! Don’t waste your time with this company it’s not worth the gamble, time or anguish. By the way you have no choice but to give them one star although I wish there was an option for no or negative stars!

Never received my food. After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food. I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.

Terrible Customer Service. I was a loyal customer for a very long time until one day I tried to log in and received a note that my account had been deactivated. That’s it. “Your account is deactivated.” And guess what: You can’t reach Caviar support... unless you have an account. So I tracked down a phone number and called and was told by an incredibly unhelpful representative that my account had been deactivated “for a reason” but that “the reason could not be disclosed because it is company policy not to disclose reasons.” You read that right: They will delete your account, they won’t tell you that they deleted your account, and then when you manage to figure out how to contact them so you can ask why they deleted your account, they won’t tell you why. They told me they would review my case and possibly reverse their decision, so I asked when I could expect to hear the decision and was told that they “could not promise someone would reach out” to me. Like I said, I had been a loyal customer for years. I was worried about losing my account. But I quickly discovered many other apps have the same restaurants (and lower fees!). So do not download Caviar. There are better apps out there.

Delivery people let your food sit while picking up other orders. I used to love this app when it was done by Caviar. Now that they have partnered with DoorDash to deliver the food the service has dramatically dropped. Dashers are allowed to pick up your food then go pick up other orders while your food sits and gets cold. Expect long delays. My last order took almost 2 hours from when I ordered for it to be delivered. My dasher picked up my food then went to pick up someone else’s order and sat at that location for over 50 minutes waiting on that persons order. My order was almost $70 and when I reached out to support about receiving cold inedible food that went into the trash I was offered $24 in credits! After stating nothing but a full refund was acceptable I was offered a credit or refund of $40something. It took having to threaten a chargeback and a supervisor request to get a full refund. Caviar and DoorDash here is a suggestion for improvements (if you read these) as you have just lost a customer that orders from you almost weekly with average orders being $40+. When a dasher picks up food it needs to go directly from the establishment to the person that ordered the food. Dashers should not be allowed to pick up another order until the one they have has been delivered.

Cannot resolve a bug in the mobile app. Today out of nowhere the app says my payment method doesn’t work with my DashPass. Nothing changed. My payments didn’t change. My Pass didn’t change. Nothing. I uninstalled and reinstalled the app several times. I checked with my bank. I used the payment method the same day at Dunkin and it was fine. I HAVE TALKED TO 9 CUSTOMER REPRESENTATIVES ON THE PHONE. Most have a poor connection so you can’t hear them. Once when I was out on hold it transferred me to Panera (what the actual f) and another time they put me on hold it transferred me to Walgreens (???????????). This is embarrassing to admit, but I spend over $200 with Caviar every month, sometimes over $300. But after 9 phone calls I am losing my mind. I’m just canceling my account permanently. I’ll take it as a sign to order less takeout in my life, lol. I order so much Caviar says I get expedited phone service as a “VIP customer.” Well let me tell ya, if being a VIP at Caviar means you get transferred to Walgreens when you call in with an issue, I’m cool with in-VIPing myself. It’s been … something, Caviar/DoorDash. Love, your lost customer. I have a screen shot of the error but it won’t let me attach it

Bad Service for the Outrageous Delivery & Service Fees. UPDATE: I contacted customer service as directed below. The short answer is, they aren’t willing to refund orders, it’s against their policy. Even if it shows up over an hour late (nearly 2 hours after the order was placed) and is cold and soggy- I’ve already gotten more than one credit for poor service. What I want is my money back. I informed them I’d be deleting the app, and got a canned response saying we hope this experience doesn’t reflect badly on them. I am deleting the app and will be ordering from DoorDash moving forward. DoorDash is now picking up many of the restaurants that were once specific to Caviar, they’re timely, and their fees are lower. I’m sorry Caviar, I tried. . . . . . . If the food ever got to me in a timely manner, or even lukewarm, I wouldn’t be complaining. That said, nearly every time I’ve ever use this service, the delivery time increased from the posted 45-55 minutes, to 1.5-2 hours. That’s ridiculous. I wonder how they treat their restaurants as well because more than once I’ve received strange inaccurate orders- for example, a salad will show up bare (just a container of lettuce, minus any of the listed ingredients from the site), or most frequently, anything I add on as “extra” to a dish I get charged for, but the “extra” isn’t included. I’ve requested refunds, with no response. It’s a shame bc they work with some good places.

After door dash, time to dump Caviar. Awful. After DoorDash bought caviar, they changed the website. It is now terrible. No way to sort through the endless (which is presumably good) options. However, I’ve had my last two orders refused by the restaurants. Apparently, a restaurant will shut off its caviar (I think they are having their own set of issues with the app, according to one I spoke to), but caviar will step let unsuspecting diners order and charge their card. The courier shows up at the restaurant and they say: “we are not accepting any caviar orders and haven’t done so for days, if not weeks”. Of course, the courier doesn’t get paid. Also, as the consumer, you have to be careful. If you cancel the order, they will charge your card. You have to go to customer support and have them cancel it.

Absolutely horrible. Caviar used to be stellar and has rapidly gone downhill. We're forced to wait multiple hours only to get a lackluster phone call from the delivery guy saying our order was picked up by someone else. We were given no answers as to why Han Dynansty gave our order to someone else. When I contacted customer service I was met with pisspoor service that offered me a 15 dollar credit and still no food. No thanks. I'll just use that to get an uber to pick up my own food because I'm capable of rational thought, traveling from point A to point B and aquiring my own food. Another time we waited for an hour to then get a phone call saying that the restaurant was out of our order, then proceeded to make us wait another hour. When we finally recieved our food it was NOTHING like what we ordered. I have a food allergy and I had no idea what the food was. Needless to say I went hungry both nights. I am extremely dissapointed in this service and I will no longer be a customer. It is far easier for me to just walk to the restaurant and pick up my own food. Maybe I'll try uber eats. I hear their delivery fee is higher, so perhaps their drivers actually know how to...drive.

I used it once, NEVER AGAIN. I was cornered into using Caviar because it was required to make an online order from a restaurant. I did not receive an item that I was charged for that night, which is no problem, it happens... I contacted the restaurant via the customer support email on their website. The restaurant replies with apologies, asking for my receipt and what was missing. I sent them the Caviar receipt and the packing list missing the item I had paid for. They emailed me back later saying that they were sorry, but I would have to contact Caviar to receive a refund. Apparently, Caviar has a 24 hour window in which you may request a refund. Outside of that, sorry you lost your money. By the time I had received that second email from the restaurant, that window was well beyond gone. I tried chatting with customer support for Caviar, same response. Sorry, your time is up, no refund for you. I feel so cheated. What terrible customer service. My restaurant will never use Caviar or Doordash, and I suggest restaurant owners go a different route. I would never want my customers to experience this thief of a middle-man company.

TERRIBLE CUSTOMER SERVICE - don’t use!!!. Right as the pandemic was starting I used Caviar for the first and last time when one of my favorite restaurants only participated with them to place an order. My order was shorted a sandwich, when I called the restaurant they said they couldn’t reimburse me and I’d have to go through Caviar. I contacted Caviar immediately, they initially directed me back to the restaurant. When I said the restaurant had told me go to Caviar because they couldn’t reimburse and now the restaurant is closed, Caviar said they would look into it and get back to me. Five days later and still nothing so I emailed their customer service again where I got the same runaround even though I copied their previous responses the rep hadn’t clearly even bothered to read my whole complaint. This time they said they’d love to help BUT I’d waited too long to contact them and anything past 7 days couldn’t be reimbursed!! I responded back and attached previous convos of how I contacted them immediately and any hesitation was on their end. They assured me they’d look into it and get back to me so of course I never heard anything again. All this over a $6.99 sandwich which I never received - had they reimbursed me right away I might’ve given the service another chance. Now not only will I not use them but I’ll tell everyone I know not to use them either. Lesson learned - stick with the other apps!

Unreliable, Unhelpful. They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating. The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps. I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time.

Beware of the service - it’s terrible!. App appears to work well, hence the two star rating. The actual service stinks. We tried the service on the way home from vacation, because I didn’t want to sit in the car another 12 min to grab our favorite pizza. Delivery was set for 25-40 min, which seemed reasonable. Got a text 40 min later that it’s being delayed another 15 min. 30 min later, still no pizza. Got an update that the driver was finally at the pizza shop. 15 min later called the pizza shop who was just then making the order. Apparently they rejected the order but Caviar never let me know that. They ended up putting it in when the driver was there. Wish they would have just called - I would have cancelled. We still don’t have the pizza yet - it’s due in another 10-15 min, over 2 hours from when we placed the order. What a joke. I will not be using this service and can not recommend anyone else use this. Hungry people like their food in a timely manner - charging them with no option for refund - or option to even contact beyond submitting an email through their system - and then taking over 2 hours to deliver that food just makes for an angry customer who will shout to the rooftops how terrible the business is. Beware of this service!

Worst Customer Service plus an App Glitch. I will never order from Caviar again. I placed an order & 10 minutes later when I went to check for the address to the restaurant it said I had not placed any order and I had no email confirmation. So I placed the order again and it went through without any issues. When I got to the restaurant they said I had 2 orders, I told them I only wanted 1 order because the app mistakenly did not show that my 1st order went through. I emailed Caviar customer service right away telling them I needed a refund on the 2nd order that I did not want. Windzel said he would contact the restaurant and get back to me (April 8). They never responded back. Its now April 18th and they are telling me I need to call the restaurant myself... this is after they said they would contact them and after they said they would pass my issue on to management after I threatened a poor review. Any other delivery app would resolve my issue themselves since they are the app the order was placed on. So stick to Doordash, Grubhub, Postmates instead. 2 1/2 weeks later and still waiting to be refunded over $60.

Noticeable enhancements. I hadn’t used Caviar for 6 months because I was in a different state til last week. One of my favorite Dominican restaurants (shoutout to Puerto Viejo!) only offers delivery on Caviar so I had it re-installed. I’m used to the Uber Eats interface but man I love how Caviar always has high quality pics of the food. I also noticed the subtle UI/UX enhancements with the text on the buttons and even the ability to “gift” meals during checkout- really neat! Food delivery “gift giving” is definitely a thing so I thought it was very good how that’s a legit option on the app now. One thing I didn’t like was how longer menu categories have a “toggle to see more” functionality now. I get that it saves screen real estate but I missed it at first and was wondering if the restaurant condensed their menu. Other than that, really happy to be back on this app and thanks for the generous 50% off new user promo :P literally coming back because of Puerto Viejo but the app is so nice that I’ll try to use it more than its competitor, haha. Cheers guys stay safe.

First order; bad experience. We ordered from one of our favorite restaurants that we know and love. We have done pick up before by calling and different apps, and never had any issues. Used caviar to save some dollars on our first order. Scheduled pick up for 12:30-12:40. We arrive at the later end to be safe. The restaurant panics as they haven’t even started our order. Food is done about five after. Unfortunately we weren’t picking up for only ourselves but for a birthday get-together so we felt awful showing up late. I raised the issue to Caviar and they offered $10, which barely covered the restaurant tip. I suggested they offer a larger credit as I believe my time is worth more than $10, but they told me that they have a “system” for determine make-up credits. If pickup food being 30 minutes late equates to $10, I can’t imagine how bad it has to be to get more. Spoiled food maybe? The yogurt that came with the biryani was seemingly curdled so maybe I should have brought that up to Caviar. Then I’d get a life-changing windfall of $12! Anyway, we probably should just call the restaurant directly. Lord knows DoorDash/Caviar doesn’t deserve our money — the restaurants do. Lesson learned.

DO NOT USE!. This is the WORST service ever. We were sitting in our living room on the sofa waiting for our order to be delivered between 8:20-8:35. By 8:35 the food wasn’t here. My husband goes to check his phone a few minutes later to see if they sent a note or anything. It says the good was delivered at 8:35. Meanwhile we are still sitting facing our front door ... nobody has come onto our porch, nada! So he calls the number back and no answer. Texts the app and gets a note saying they came, rang the bell and knocked and nobody answered. He verified our address because the only explanation would be going to the wrong house since we are sitting and waiting 5 feet from the ever loving door. And yep, right address alright. Next text from them says if nobody answers the door or calls back within 10 minutes they forfeit the order and throw it out. We are so mad! The courier/driver/loser/hungry person did not come to our home. Because if he/she had they would have seen that we have a RING video doorbell and we would have video of them .. so instead we have proof that they didn’t come. I wonder how many other folks have been ripped off the same way. Just terrible!

Zero accountability. This is an app and service I cannot get behind. I wanted to like it, I had high hopes. But after using the service to order a heftily priced meal, and getting plenty of text and email notifications on my food order status, I get a message that my food was delivered. Except it wasn’t. I contacted the restaurant, who tracked down the driver. “ oh they said you never answered their phone.” The driver never called. After the driver said he would redeliver my food, nothing ever showed up. Again the restaurant was called. “Caviar will give you a refund” but guess what they don’t. No phone number for customer service, only emails with a bot. No way to refund and reissue the order together, despite the fact that you employed a driver who lied about delivering food twice. And when the food was redelivered, the driver was given no thermal bag to keep food warm. Which is great when your driver delivers on a scooter in 20degree weather. How can you be expect to scale when you don’t even equip your staff with minimal technology that was created in the 1980s?? No one is held accountability for the sheer asinine experience because they hide from phone calls. An obnoxious experience all around. Never using again. Rant complete.

Very 1st Order, not so much. So I decided to give Caviar a try, and was swiftly disappointed. So I place my order for some Korean food at 3:09 pm. I get the confirmation email from Caviar saying that the restaurant has received my order, and to expect it by 3:45 ish. So I go about my day, until after 4 pm and realize that nothing has been delivered. So I check the App and it says that my food was already delivered the exact same time I placed the original order. Thinking that is very strange, I contact CS to find out that they immediately canceled my order (with the excuse of saying) that my order was never received by the restaurant. I get more run around about some other details (like trying to get all the charges/tip get refunded and making sure all credits will apply), until 15 minutes later I had only a credit of $8, and I had to reorder everything again or forfeit the I was money owed. This just doesn’t seem fair to me. Caviar did apologize for the mixup, but they never took ownership of their mistakes or tried to go above and beyond (especially during these times. ) I normally wouldn’t be perturbed by this, but due to the pandemic I can only get food from delivery since I’m immunocompromised. It’s hard enough trying to afford all the fees and charges with these services. I just came away feeling used and upset. Not a good 1st impression by any means.

A caviar Courier .. For all of you that have had a horrible experience with this app it’s not just on your end . As a delivery driver for them I am constantly delayed at restaurants well past pick up time before food is ready .Or the pick up time on my end and the restaurants are never the same . Caviar doesn’t provide a way for us as courier to contact them either . Whenever there is an issue they just send the pre set answers . They don’t pay us what the jobs say they are going to pay so most of the time we get about 3 dollars a job even tho the app will say more . They never update customer info so a lot of the jobs will be late or not show up because the app has the wrong address or the wrong number . Also it works on some kind of algorithm they say which sends us the jobs super late during the peak hours of dinner and lunch . That app usually crashes during these times so that’s why the food is late or never gets there . If the app says the food has been delivered and has not that because as couriers we can get in contact with caviar to deal with any issues so the quickest way to get a job of the screen is to hit complete . Just so we can move on and hopefully get another job . Delays, lack of communication, faulty app . Nothing about this company works anymore and I am very sad to say this .

Terrible customer service. I placed an order at 5:45pm for an estimated delivery time of 6:30pm. I noticed the delivery time getting later until finally after more than an hour after I placed my order, I noticed that the status had never changed from “caviar received your order and is waiting to hear from the restaurant.” I opened a chat with customer service to ask to cancel my order. Customer support called the restaurant, said the food was ready and that a courier was on its way with expedited delivery, but the app’s track order status said that the food was being prepared. When I made it clear in the chat session that I was getting conflicting messages about the status of my order and if the food was not actually ready, I wanted to cancel so I could make other plans to feed my children before their approaching bedtime. Customer service ignored my question and insisted that a courier was on its way to the restaurant. 30 minutes later and the status still says they are “assigning a courier.” I think customer service lied to me to avoid giving me a refund.

Compromised Account Policy. I generally really love everything about Caviar. However, my account was compromised today. Multiple changes made: name change, delivery address added, phone number changed - all things that should be red flags if fraud monitoring is in place. Realistically if my phone number is changed in the app I should probably need to verify that change via email. The order was placed (lobster delivery to NY) and I found out about it via a status update to my email. I immediately contacted them through the app and always asked for several verifying pieces of info. Upon giving them my account was nuked and I was told if I’d like to use caviar I should signup with a new email. (Lol) No way to make sure there weren’t other fraudulent orders, contact support with a ticket associated with the account, get confirmation the account is actually deactivated.. etc. Just K BYE. Um.. let’s revisit this. I appreciate the swift response but that was a pretty over the top reaction to something that pretty obviously seemed to require 1) a hold on my account and 2) a link to reset my password sent to my email.

Worse customer service than Comcast. Don’t bother with them - just stick to seamless, and for any restaurants not on it take a taxi and pick up the food yourself, you will be much happier (and it’ll probably cost the same). Caviar touts itself as an upscale delivery service allowing you access to delivery from restaurants that you can’t get anywhere else and charges prices (delivery and service charges) to match. My first few orders I was okay with this because I could get food delivered from some pretty wonderful restaurants...then it all went downhill. My last few orders have been nothing short of disastrous, and the worst part of it has been the customer service. Rather then helping or problem solving, they (barely) apologize and blame the restaurants. Today, when our food arrived late and stone cold they were flippant and passed off blame to the restaurant, even though their app said food was out for delivery for 40 minutes AND it was delivered not in a hot bag/case. After quite a bit of back and forth, they finally relented saying they would give a $5 credit to “make things right”. And that was it - after overpaying for cold food that was here well after it should have been. Quite honestly, I’ve had more luck with Comcast customer service, and at least with them you have a phone number to call.

Worst delivery app. I do not understand how the rate exceeded 4 points on App store (but please don’t get deceived by the rate and actually read the reviews before you start using this service) I’ve had so many bad experiences with this app just like others did. Delivery time getting pushed back is just normal. Once I waited for TWO hours to get my food, reached out to customer service, all they said was do you want to cancel this order and get a refund? Ignoring my TWO hours of wait time, didn’t even bother to solve the issue but they were rather trying to get rid of one customer who literally waited for so long to get her food by just processing a refund. Then the courier all of sudden arrived and texted that he doesn’t have access to come upstairs since the security wasn’t there. I texted him as I was going downstairs saying he could leave the food at the security desk (no contact delivery) and I arrived in a minute, the security was there and my food WAS NOT. He lied about leaving it at my security desk. I waited for two and a half hours for nothing. Caviar doesn’t even have the feature where delivery people need to take pictures of where they left the food for no contact deliveries. If you want to waste your time on waiting food and need frustration in your life, please use this app.

Horrible app run by careless company.. So I wrote a review about DoorDash since they banned my account for no reason, offered no help in reactivating it, and we’re not able to provide a reason as to why I was banned. Come to find caviar is owned by DoorDash, and even though I have only used caviar ONCE, they banned my account too. I “chat” with a customer service rep and they too, are unable to give me a reason as to why I am banned. I am just told that I “violated their terms and conditions” but what part? What did I specifically do? I am a 22 year old female who has only used the app to order food. I am not some hacker stealing free meals from this service so I don’t understand what I possibly could have been banned for. I ask for a phone number to speak to someone directly and try to get my account working and they straight up tell me “they don’t have a phone number at this time”. How do you not have a phone number for you customers to reach out to?? Especially when you are banning their accounts for no reason?? Absolutely ridiculous how they have zero lack of care or sincerity when it comes to their customers. Even if they somehow deactivate my account I will never be using DoorDash or caviar again. I don’t appreciate being made to feel like I’m some criminal on a black list when I am literally just trying to order food and support local businesses.

DoorDash has destroyed the perfect app. The world is on fire, and Caviar used to be a lovely corner to snuggle up in and feel like I was treating myself. It was by FAR the best food delivery app out there, and I admittedly order a LOT of delivery. But for some reason, DoorDash has decided after acquiring Caviar that they should blow all of that away and just make it into another DoorDash. This new version of the app is HOT GARBAGE. Look, I work in tech, I understand that making a whole new app is a huge undertaking. But how the did a bunch of product managers sit down and decide to make THIS monstrosity? How did they decide that customers wouldn’t mind that their entire order history and app data would be blown away? How did they decide to remove a ton of useful features instead of adding more? And in WHAT UNIVERSE do people not want to be able to scroll through a whole menu instead of having to individually click into each section? It’s silly, but having a delivery app I could count on was really, really nice during this nightmare of a pandemic. Sometimes you just need a small win to get you through the day. Am I disproportionately sad that the Caviar I loved is gone? Yeah, maybe. But read the room, Caviar. This is not the time to be a dick to your customers. And to DoorDash: loving someone means letting them be THEM, not making them like you.

Terrible terrible terrible and overpriced. I’ve been using Caviar since it was Main Line Delivery. It was always overpriced and not too smooth but I liked the selection and figured, “well, they deliver”. The last driver I stood outside waiting for and she went to 3 different houses on the street as I tried to wave her down to KO avail. A few times lately the drivers were oblivious to the order and shorted me. When I contacted customer service they said they’d put it through the process and get back to me. They never did. When I contacted them back they said I never got back to them so they dropped the case, after them saying they’d get back to me. Well I’m sure your driver enjoyed the food I paid for and it was easy to drop the case. Just as easy as it was for me to drop your service and never use again. Most the time the food was cold and I felt with it. I been in the service industry for over two decades and get the difficulty but these people just don’t care. Over time they snowballed into the horrible service they’ve become. My advice, save yourself the activation and use a different service. Seriously they’re God awful.

Has Fallen Off A Cliff. There is really no upper management that resolves serious problems. For several months, restaurants have been listed as available and they aren’t even open. Worse yet, the system allows you to place an order, pay for it, and expect delivery as if it were open. Only when the time comes for delivery and your order doesn’t arrive does Caviar finds out the restaurant is closed. Or at delivery time, Caviar just cancels your delivery without explanation. Customer reps never give an honest response about why these restaurants continue to be listed as available and not removed from the list. They allude to management. Management, whoever that is, never takes control, and remedies the problem. Caviar ends up giving you a worthless $10 credit which hardly compensates for any of their huge fees. Last night, I placed an order at a restaurant that was listed as available and was given a specific delivery time. At delivery time I received no delivery. When I inquired, the customer rep replied that my food was being prepared by the restaurant and would be delivered shortly. Another customer rep replied that the restaurant had closed early. I then received four emails and a text that my food had been delivered which of course it had not. Caviar has fallen off a cliff......

GIVING UP ON THEM. Being that we are in the middle of a pandemic, I have tried to support local restaurants while still keeping them safe by ordering through caviar. Twice I have ordered from our favorite bagel shop that is two blocks away from us and my order has gone horribly wrong. The first time it took an hour and a half and we hadn’t seen our food yet. We couldn’t find anyway to contact caviar in a timely manner so we cancelled our order. Today we ordered bagels through them again and this time after an hour wait it said our item was picked up and on its way. Then it said delivered and we checked the front door and our food was nowhere to be found so we were worried it was stolen. We called the restaurant and they said our order was still with them. I completely understand long wait times given the circumstances but don’t lie to me. Why would a courier say our food was picked up and delivered when they haven’t even arrived at the restaurant yet. That just leads to confusion and is infuriating. After we spoke to the bagel shop, Caviar apparently called them and the shop reported what the courier did and she told me they were very rude and dismissive to them. We ended up getting everything cancelled and ordered directly trough the bagel place to pick up the food. But it was a total waste of time and incredibly frustrating. We will not be using the app again.

Two hours after ordering my food the food was not delivered. I’m this was genuinely one of the worst customer experiences I’ve had. I ordered food from a restaurant I really love. The wait is long. It was quoted to be 50-70 min. Completely worth the wait. I place the order at 6 PM thinking I’ll get the food at 7ish. Food is picked up at 6:46. Great, I’m about to have a fantastic night. 7:20, I get an update the delivery is 50 min out. That’s when I contact customer service via chat. Genuinely horrible. While we are chatting for 20 min. While we are chatting I get a notification saying my food was delivered. I say ok. It must be in my lobby and some grub time is nearby. Not the case. A full two hours after I order the food, which I really wanted, they say they can’t reach the delivery person and can refund my money or order (which with this restaurant at peak time would have been 90 minutes). So tonight I am literally eating almonds and chips for dinner because I’m sick and don’t want to leave my home- the original reason why I ordered caviar in the first place.

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Notifications never work. Food gets cold.. Caviar has the best selection of restaurants by far. But recently it’s just become so frustrating. The notifications don’t work anymore, which means that if your drivers don’t bother to text or ring the doorbell (they never do) you end up with food that is sitting out for ages and gets cold, unless you are staring at the app for an hour straight. And because it’s DoorDash, the drivers are paid so little that they often pick up multiple orders, resulting in icy food. You can no longer tell whether restaurants are out of your delivery area or just not open. I should not have to pay for missing items (which have both happened on the last two orders I made!) but it’s like pulling teeth to get this to happen, and the app makes it impossible to say that more than one thing is missing. Which it frequently is. Since they switched to Door Dash, in over half of the last updates, the notifications haven’t worked. And since drivers have stopped texting or ringing your doorbell, my last three orders have gotten cold. The one before that, the driver delivered my food to the wrong house, and when he finally delivered to my house, he felt the need to stand on my doorstep and make phone calls to god knows who, which is really weird. The customer service agents are rude and dismissive.

Worst food delivery app in NYC. DO NOT USE. When you have Grubhub, seamless, postmates, DoorDash and a bunch of others there is absolutely no need to use a service that charges ~$10 in delivery + service fees on each order. Furthermore, I kid you not every SINGLE time I use this service my food comes 1-2 hours late and is absolutely cold, soggy and disgusting bc when the courier picked it up was 2 hours ago. Every time the service team gives an excuse of a technical issue with the courier when in reality the courier is almost always going in the complete opposite direction. When I argue for about an hour and waste my entire evening, then suddenly the courier Figures out where to go. I am convinced these idiots just use my delivery time to go in their personal errands. I absolutely hate this company and it’s service team in New York. I’ve wasted so many hours of my time asking for refunds and eating disgusting food - I’m officially done. Seriously, you are better off without caviar.

Terrible user experience when order goes wrong. My courier frantically called me saying the restaurant didn’t get my order even though this whole time I'm getting notifications from Caviar that my order was ready for pickup. He told me to call Caviar to figure out what's going on. I realize there's ONLY THE OPTION TO TEXT CUSTOMER SUPPORT. I try to text the customer support number (which by the way is pretty buried on their website) with the requirement of explaining what the issue is. Of course this takes longer than 30 seconds on a mobile phone. My courier calls me again saying he needs to leave the restaurant to deliver his other orders. Understandably, I tell him that's fine. Within the minute of my text, I get a response saying this Caviar rep will attempt to call the restaurant and see if they can redeliver. I go on a rant about how terrible this experience is. 12 minutes later, she asks if I want a refund or her to call the restaurant to redeliver. What was she doing this whole time??? The entire customer support process took about 20 min total without the added wait time for the new delivery. Seamless is a superior food delivery app. They actually have people you can talk to on the phone to resolve issues. What could have been resolved in 2 minutes was instead, a huge waste of my time. NEVER USING CAVIAR AGAIN.

Musings on Caviar. It’s unbelievably expensive to use this site. Not to mention the promotions that use to come frequently have all but dried up, like a tomato rotting through it’s core in the high noon heat. The poison starts on the inside with the “taxes and fees” garbage. 15% “service fee” to run the site??? Nonsense. Any tip for the dashers should be built into that 15% but alas, allow the common taxpayer to float the bill while the corporate gluttony runs rampant. While the fiefs float the bill the least the corporate side could do is ensure quality. However I find many times the order is wrong, or the restaurants won’t put order as received, and you’re stuck guessing whether or not they’ve actually made the order before venturing out to pick it up. My experience with Caviar has been as bland as the “vast selection” of restaurants that looks eerily the same as it did 3 years ago.

Door dash EPIC FAIL. I’ve been using the caviar app for years with few issues and those easily and quickly resolved with great live chat customer service. Since door dash took over, the app doesn’t work AT ALL. It won’t accept my login (which still works if I use the browser). Customer service has been reduced to an email form and nothing else. They rep told me to clear my cache. This after explaining FOUR TIMES that the issue is with the app with screen shots. Uninstalled, reinstalled, still can’t access the app AT ALL. I want to support my local restaurants, especially now, but door dash can say goodbye to my 5+ orders per week. Since they seem incapable of resolving the issue, I have no choice but to delete it entirely. Sad. If I could give this 0 stars, I would.

Where is customer service?. After weeks of filling my inbox and enticing me to try Caviar with a 25% discount we placed a Friday night order, which we could have easily done through Door Dash, that took over an hour to arrive, after estimating a 35-45 minute wait. Understandable. But then the food arrived...or, some of it. When I reported the multiple missing items I was offered a $14 credit, which was fair. When I hit okay, I was told I was receiving a $6 credit. When I went to my account to look for the credit, it said credit was received and it shows a credit of $0. There doesn’t seem to be any customer support options past reporting missing items. Like, I know they aren’t coming to my house to deal with my cranky, hungry kids, but at least actually give me the credit for the items that didn’t arrive. Our “discount” paid the driver’s tip but this was no great deal. Thanks but no thanks, Caviar.

Miss order ahead. Caviar doesn't tell me that ordering is not available until after I try multiple time to place an order. Instead I get a message that an item is not available. When a coffee joint doesn't have coffee, they are closed to orders. Order Ahead understood that. Caviar also did not like a time later I chose. The app deleted all my items from the cart and took me back to the start. Caviar doesn't show me the restaurants in my area very well or they don't have the restaurants in there system. The app showed me one or two within a mile of where I was at. The rest of the restaurants shown where 30 miles away. Yes I was standing next to one I knew was one that uses Caviar. I had to search for the restaurant right in front of me. The app did not even show it as the first of the list and closest. Please bring back order ahead. Such a better designed, intelligent UI and a search that shows what is really 'near my location' and which are accepting orders.

Would great if you could do custom tipping. this is more expensive but you do get what you pay for.. rather spend a couple extra bucks & get prompt polite staff rather go cheap and get alternative. 99% of deliveries with caviar have been flawless and friendly! In instances where delivery was delayed or missing items company was friendly and issue was resolved. Do not expect refunds but they will make right. Love the app and its people. I’ve tried all! Cheaper competitors have lazy or cringe delivery staff... Im a single father with kids and I’m injured and I’m not as mobile as most. I can’t meet delivery gal or guy at in the lobby - I can’t leave my condo with kids unsupervised.. this is NEVER an issue with Caviar but other services have varying standards I literally have to fight with them to get them to actually DELIVER the orders. I’ve heard it all, they can’t park (a lie building allows and accommodates all deliveries to use temp parking), or one claimed she couldn’t deliver past lobby per app policy (another lie), or usual late and cold deliveries, and the final straw was food that appeared ‘sampled’. I’m never going back! It’s not cheap but it’s easy to use and stress free. Only reason I dint go five stars is preset tipping wish there was to do custom

This app is undercooked. I really wanted to like Caviar because they have a great, and unique collection of restaurants. Sadly, however, I’m fresh off of my second poor experience using this app. To start, it’s hard to get accurate updates on what’s happening with your order because the app time stamps mean virtually nothing and the GPS function doesn’t really appear to move with your courier. I’ve had food come up to an hour later than the estimated delivery time— and of course it was cold by then. This time, my delivery time continued to be delayed and I also wasn’t able to connect with my server by phone for an update. A mix up in contact information (that I did not provide) meant someone else almost received my food. Frustrated by this and not knowing what was happening with my order, I contacted customer service. As I’m opening the chat my order arrives with a very confused courier. I let the customer service rep know my food had arrived and that seemed to sum up the issue for her... nevermind that everything leading up to that went haywire. I appreciate that she was polite but poor service is still poor service and it left a bad taste in my mouth. Long story short, I’ll stick with other food deliver services that a) deliver food hot, on time and to the right person b) have customer service reps who acknowledge and work to address customer dissatisfaction.

Trouble with couriers?. I have been a loyal Caviar customer for over a year but in recent weeks, their service has declined tremendously. The past few deliveries have taken at least 2 hours to deliver. Last night, this occurred. Caviar support was not answering my inquiry because they were experiencing “high chat volume”, so I called the restaurant. Upon calling the restaurant, I learned that my food had been sitting for an hour waiting to be picked up. By the time I received it, it was not edible and Caviar refused to issue a refund despite unreliable service on their end. Unfortunately, this is becoming the norm as I have experienced delivery issues with several orders in recent weeks. Caviar used to be the most reliable service. I hope they can rebound from whatever is happening because I would like to continue using the app. Until then, I unfortunately have to take my business elsewhere.

Downhill fast. I agree with some other reviews which have pointed out that Caviar was a solid app with higher quality delivery service, but has truly dropped off since merging with DoorDash. While also agreed that having credits issued when service issues occur is generally quick and seamless, the rate of order issues has skyrocketed. 3 out of the last 4 orders have been 45-60 minutes late, with the same excuse that “the system” sent them to the wrong address. Dashers also consistently do not receive or view instructions provided through the app, and can’t seem to figure out how to use a standard callbox to be buzzed in for what is advertised as contactless delivery. Quickly losing all hope that things will improve or that the company can handle the new reality and scale of order-in demand. Disappointing.

LOVE. This was exactly like door dash like exact. Same layout and everything just easier to use IMO. I really like this app because it shows other places not usually on a food ordering app. The local and small businesses are having trouble especially the ones who can’t get on with other apps. They had a great deal for 50% off (up to 25$) I misread and thought it meant 25$ discount not 25 dollar limit. Lol either way I 10/10 reccomend to a friend speaking of including a friend. It’s let’s you share an order with someone if you make it a gift. No extra charge, as of now. I used this feature to share the route with my bf. Not a sponsored review although I wish it was 🤣

Customer service is nonexistent. Caviar doesn’t take responsibility for anything.. Don’t download this app, you have better luck on uber eats/Postmates. SORT THEIR APP REVIEWS FROM MOST RECENT AND YOU'LL SEE WHY. I placed an order for pick up for a restaurant I live a few blocks from. The app said my order was ready so I walk on over. When I walk up to the host, they said they don’t know where my order is and they will check on it. No problem, these things happen. But I had to wait an hour after caviar told me my food was ready. I tried to contact customer service about this issue as I believe that I should have been compensated for this inconvenience. But they just told me I should contact the restaurant to sort it out. What was even more infuriating was that each customer service rep I talk to kept closing the chat saying the issue was resolved. It wasn’t resolved whatsoever. TLDR: Their customer service is just a facade to make you feel comfortable about ordering through their janky app for janky restaurants.

Worst customer service ever experienced. The only thing Caviar has going for it is the selection of restaurants. If it weren’t for the choices available there would be no point in using this app. Their app has so many bugs. The order estimate time is always wrong. There were multiple occasions where my order got indefinitely delayed. I had to reach out to customer service via their chat option. The issue is always that there is no dasher to pick up my order. Caviar makes no effort to address this issue in the long run. The only forward is to contact customer service which is incredibly rude, unhelpful and slow. They accept no responsibility for the delay caused or that you had to go hungry for hours waiting for your food. They’ll offer a measly $5 credit and cancel the chat without even offering the courtesy of “is there anything else I can help you with?” They don’t even wait to ask if you want a refund or cancel your order. Caviar and it’s customer service is unable to listen to customer feedback and repeated issues. They make no effort to improve or even try to help. I never order from Caviar if I want guaranteed delivery or want to make lunch during work because I know it will be late or never come. Only order if you’re not hungry or you’re ok with food coming late. Or reach out to the restaurant and order directly. It will get to you faster.

No customer service. Usually worries great, but if you have a problem with your order, their customer service is intentionally difficult to reach, pushes you off with minor refunds and refuses to give any contact info for anyone who could discuss systematic issues. I know quick refunds sounds great, but only refunding the missing item in a dinner for four often means that person has to go find another dinner while the other three people eat. Refunding the missing item and only the missing item is not recompense, especially when this is not a cheap service. You can try to get Caviar to redeliver, but good luck. I put redeliver in the initial complaint form. Got an email asking if I wanted a refund. Responded I wanted redelivery. Got issued a refund... Over fifteen minutes later. Write back saying I wanted redelivery ... And it's over an hour later. I asked to get a managers email... And was told literally to use the same contact form that failed so horribly in the first place. Caviar is EXPENSIVE. I use it for convenience. This is the opposite of that. But the worst part is their contempt for and unwillingness to communicate with the customer base. It shouldn't be this hard to give feedback that gets heard.

Just disappointing. I will be deleting this app after I write this review. I read a bad review and thought maybe it was just an off day but no. Once my food went from being prepared to being delivered it took an hour to arrive. I watched the map and saw them stopping at several other places before mine. Then I received a call from the driver saying he was 2 minutes away and just parking so I went down and sat in my lobby. 10 minutes after the call the guy literally pulls up to the front of the building and hands me my food with no sorry or even have a nice night. When I finally got my food the order was of course cold but also surprise surprise it was wrong as well...and not just one thing but half the order was wrong. Grubhub offered the same restaurant but I thought I might as well try caviar, clearly a mistake I will not make again. I mean I did get food at some point so I guess they have that going for them.

Gone completely downhill. I used to use Caviar frequently- they offer delivery from restaurants not available on competing delivery apps and I like the interface. However, within the period of one month: 1) My original account was hacked and someone ordered nearly $1000 of food, so Caviar disabled my account, and still refuses to reinstate it (despite my changing my password and verifying my identity), and 2) The new account I created after this happened, which I very inconveniently have to use with an email address I don’t typically use, is now not processing my payments (I have checked with my CC company and they say it is absolutely not an issue on their end). Their solution to this, which they did not offer until HOURS after I had contacted them, was to recommend I try an alternative card. By this point, I had had my spouse place my order on his account, and even then, it was over an hour late and missing items. Caviar, get it together please.

Good Customer Service but Horrible Delivery. Like some of the other reviews have said, I have mixed feelings about this app and delivery service. On one hand, the customer service is really good and has often helped me with complaints and refunds which I appreciate. On the other hand, the amount of times that I have had to ask for customer service interference because of how truly horrible the delivery people are on this app. Multiple times, I have had delivery people be rude to me, not wear a mask, and refuse to deliver items to my door by claiming that there was “no parking” when there is plenty of free street parking all around my apartment building. The people that this app hires are truly the laziest and rudest that I have ever dealt with. I am sometimes weary of using this app just because of how horrible the deliverers have been and how difficult they make what should be a simple easy process.

extremely annoying lack search features. I love caviar. Amazing customer service quick delivery, order tracking, etc. However, I HATE their app layout so much that I am writing the first app review I’ve ever written. There are no advanced search features, no ways to pick a category of food or price point or delivery time or “open now”. I think this app would be highly improved with the addition of advanced search. I’d love to be able to search by distance, food type (Thai/Italian/Mexican etc. But also breakfast/lunch/dessert), open late, dollar signs, delivery fee. The app is so annoying because it lists restaurants and the specifics of each restaurant but all you can do is scroll through these, there is no way to search specifically for what you want. This feature alone makes me want to delete the app entirely and download some other delivery app.

Going downhill fast. The delivery times are often double the hour that the often cite, and that’s if you happen to get you food at all. Sometimes the deliverer doesn’t show and you spend an hour trying to get ahold of support. They might refund your money, but your still hungry with no food. One night my wife ordered, I went to the lobby to wait for the food. The deliverer texted and said he left the food outside, because he couldn’t reach us. My wife said my husband’s outside so where did you leave it? Then the deliverer replied that he already left with the food. My wife called support and they said they can’t get ahold of the deliverer. But since he said that he left it they couldn’t give a refund. My wife argue via text with support for 2 hours including sending a screenshot of her missed calls to prove he never called. After threatening to call the credit card company to cancel the charge they finally agreed to refund the meal. Horrible drivers, horrible customer service!

Do not count on getting your food at all. My order said it was picked up at 7:15 pm. At 9:15 pm, it still has not been delivered. Needless to say, the pizza will be cold if it arrives at all. The delivery time just keeps getting pushed back and every time i request an update i get the same notification that we’re in the home stretch and that my food is on the way. There are no customer service phone numbers or any options to get in contact other than email which obviously won’t get answered in the evening. There also isn’t any contact info for the courier so you have no way to contact anybody. Also, my credit card was charged the full amount so after reading other reviews, i am not looking forward to this customer service experience. So, if you are hungry and want dinner at all, do not use this app. I had to scrounge in my pantry for something to eat even though my order was allegedly out for delivery. I will stick to using this app for in store pick up only.

Two hours for my food to come. Apparently before you pay it tells you in 40 minutes your food will be delivered to you but once you pay it says roughly 2 hours for your food to get to you why because they are trying to find a Dasher to pick up your food and no one‘s picking it up!!! I was leaving a 3 dollar tip on a $12 item apparently that wasn’t good enough so when I canceled the order and re-ordered it defaulted to $7.50 once that happened finally somebody picked up the food!! I can’t believe I had to leave almost the same amount for tip as the food cost!!! That is not the way to run a business!!!! Your drivers need to pick up the food whether there’s a low tip or no tip just as much as a pick up the ones that give them a high tip. Not everyone orders lobster or has the money to tip like they do. Some people can just be disabled or not have a car And still need to eat!!

Increasingly unhappy with Caviar. I keep having poor experiences with Caviar. It seems like they aren’t doing much to connect with their restaurants to ensure a good experience. I recently placed a large order, and after waiting for nearly 2hours found out that the restaurant was too busy to prepare my order. Caviar did nothing to connect with me and let me know what was going on. I had to contact their customer service to cancel the order. They “refunded” my order by giving me a credit in Caviar, WHICH EXPIRED IN TWO WEEKS, rather than an actual refund on my credit card. Then tonight, despite me checking the options for “cancel my order” rather than allowing the restaurant to make substitutions, they delivered food that I didn’t order, and that one of my kids couldn’t even eat because of allergies, because they substituted food (at an extra charge!!) rather than cancelling. I haven’t had any of these problems with other delivery services, just Caviar.

Too expensive/ Sketchy fees. Caviar used to be worth the price. Slightly more expensive for access to higher quality restaurants. Now it's a joke. The multiple fees (not even including the delivery fee) that only show up at checkout sometimes add the cost of an entree and a half to an order and then if you tip, even more. Definitely not worth it anymore. The "discounts" they send in emails for $10 here and there often don't even cover all the fees. I'm deleting rn. Grubhub/seamless also raised fees (and made them harder to see in checkout) but at least not to this extent. The search feature is also ridiculous. Can't easily search based on fees and actual cost you can afford. I put "$" and still got results that had $7.99 delivery fees. It's a joke and super sketchy, especially at a time when people are unemployed or have reduced salaries. If it's actually necessary for operations than being upfront is key. It always feels like there is a blatant attempt to trick me into spending more.

If you like 2 hour wait times and cold delivery, Caviar is for you!. Do yourselves a favor, and just go pick up the food you want and don’t use this service. Tonight is the last time we have used this service because of the consistently LONG delivery times (2 hours for a pizza place that is only 2 miles away). And when it gets here we now have to wait another 15 minutes to reheat everything. This is likely because the driver delivers multiple delivers all in the same run. If you are last on that run, you lose. And at that point, your tip is already set and you cannot change it. This has been our experience 100% of the time with this “service”. Again, do yourself the favor, avoid the frustration of refreshing the app only to find out the estimated time for delivery is a hard cold lie 100% of the times and you’ll need to add another hour on top of what you could have picked up in a fraction of the tome.

Inconsistent messaging. The communication methods were inaccurate and inconsistent. My times constantly changed. I was told there were multiple issues with my order. You all need to do a better job at sending consistent messages between the app, sms and email messages. I got three different messages all saying three different things. Very confusing and hard to follow. My food was supposed to arrive at 8:37, then 8:45, then 8:51, then 9:03. It arrived at 8:29. None of the communications were consistent. I also was not notified when my food was being prepared. It went from “We’re waiting for Haikan to accept your order”, to “your food is on the way!” to “sorry there’s been an issue with your order.” To the food then delivering shortly after. Confusing and frustrating when you are hungry. My order was correct, but the waiting game was frustrating. If it’s going to take 45 minutes that’s fine, just tell me that. I would probably not order through caviar again.

Dishonest about Caviar Pass trial. Caviar refuses to honor its 30 day trial period for the Pass if you cancel the subscription before being charged once the trial ends. There's nothing in the fine prints that said ending the subscription immediately ends the 30 day period. "*Free DashPass Trial: Offer only available to select users as indicated in each user’s Caviar account. Free thirty day trial offer applicable for thirty (30) days from day on which it is initiated. After DashPass trial period ends, you will automatically be charged $9.99/month, plus any applicable fees. See full DashPass terms and conditions and learn how to cancel here. [Only applicable to orders with a minimum subtotal of $12 or above, excluding alcohol, taxes, and fees.] Other fees (including service fee), taxes, and gratuity still apply. All orders subject to availability. Must have or create a valid Caviar account with a valid form of accepted payment on file. No cash value. Non-transferable. See full offer terms and conditions"

Can’t even try!. It’s a sign when the easiest way to connect with customer service is to leave a note in the App Store! Downloaded this app from a friend’s suggestion. She live 4 miles from me. The restaurant selection is awesome. So what’s the problem? I’m not in the delivery area. There are literally restaurants 1 mile from me in the app but they won’t take them to my house. Is that worth a 1-star review? No, not really. Every business has to expand in a way that makes economic. Here’s the problem: they don’t tell you you aren’t in the delivery area. So you sign up, give all your data and then see no options. And rather than saying “We’re so sorry we don’t deliver to you. We’re rapidly expanding and will let you know when we do, and in the meantime try our pick-up service” they literally send me daily emails reminding me how I’m burning through their trial offer of free 30-day delivery! Cool! I’d love to use that offer. Can I? Oh, right, still no. Get your act together devs and product managers. Mange disappointment, don’t actively feed it.

Worst customer service of any company I have ever dealt with. Twice in a row, Caviar failed to deliver my food. Earlier this week, they delivered an order without the main dish in it. Not quite sure how that happens. By the time they responded, the restaurant was closed. They provided a refund and a credit of 10 dollars. So I ordered again tonight. Placed my order at 845. Said it would be here at 930. By 945 it had not arrived so I went to the app, which said it had been delivered. Then I saw Caviar had emailed me saying the order was lost because the delivery guy was in an accident. I’m hoping they are ok but when I tried to figure out what to do it got totally out of control. The email asked if I wanted a refund or redelivery. When I responded asking them to contact me I got no response. They sent this in an email, mind you. (Who uses email to communicate in time sensitive situations?? Seamless calls and texts when there are delays) By this point, the restaurant’s kitchen was closed. I couldn’t find a phone number for them. Sent three emails that i have not received a response for. And then got a “live chat” representative who responded by text but took up to five mins between responses and didn’t actually read my descriptions. It took me 15 mins to confirm a refund with them. I have never had such terrible customer service. Caviar needs to get its act together.

Unreliable System. I ordered from Caviar for the first time today. As I was ordering from one of our favorite restaurants, there was an option to purchase alcohol from a separate company which would come with the order. I selected the drink I wanted, followed the procedure to verify my age with my ID, and waited for the driver with my ID ready as instructed. The driver never contacted me when he made the delivery (as instructed through the app), and the drinks I orders were missing. I checked the app, and it showed that the order never contained any drinks. I know this to be false because when I was waiting for my order, the display said “1 of 2 parts of the order” was on its way. I contacted the support team about this, and they said that since my receipt only showed the food and no longer showed the drinks I purchased, they could not help. It seems that I will have to take screenshots of my orders with delivery services from now on. I will no longer use Caviar or Door Dash.

Don't. Are you looking for a delivery app that charges a service fee, a courrier tip, AND a delivery fee and can't deliver hot food on time on top of it all? Then boy is Caviar for you! I rarely use this app, but I bit the pricey bullet tonight to get food from a restaurant I like. When the food was marked "out for delivery" I watched on the map as the courrier didn't move at all for a half hour. The food arrived 15 minutes past the estimated delivery window (45 total) and... surprise, surprise.. was freezing cold. My steak had an internal temperature of 77 degrees. When I contacted chat support they kept kicking out stock phrases like "I know I don't like my food to arrive late" etc so I'm not even sure I was chatting with a real person. They kept trying to give me credit for a future order but I insisted on a full refund. They ultimately agreed, but for some reason on my adjusted receipt I'm still being charged $10. I don't know why the fees are so much higher for Caviar than other services. Do yourself a favor and use someone else.

Delivery time is awful. Caviar used to be good but it’s gotten worse and worse. The “delivery in under 30 minutes” is never true so don’t fall for that trap. Whenever I order the estimated time isn’t even close and it ends up being 30+ later than the estimated time. I have friends that are quick couriers that have tried to get delivery jobs but apparently they are always fully staffed yet no one can get a meal on time...I’m not sure if the drivers are juggling multiple cab/delivery services or what but I wish caviar would check on the drivers more and hire more efficient people devoted to their service and their service only. I’m pro work for everyone but it seems like a lot of drivers are also maybe not from around here and are maybe also just getting lost. Definitely needs better support staff and definitely need to consider hiring more/better couriers who know the city and are dedicated to caviar. It’s a waste of time just find somewhere close and walk to pick it up if you’re going to use this app.

Used to be a Good App. I used caviar all the time. It was more expensive but had better restaurants, faster delivery time and great customer service. In the last few months, and this last month especially, Caviar has been awful. Drivers making multiple stops and deliveries before getting my order to me cold and sometimes inedible. Customer service response has been a $10 credit, but only after repeatedly asked. They used to do this when your order was delayed by more than 20 minutes without hesitation. In the last month I’ve had drivers take more than an hour after pick up to deliver. Caviar didn’t even offer give me a credit or refund my order after waiting more than an hour and a half for food that was supposed to arrive in 30 minutes from a restaurant 5 minutes from my house. Tonight they lost a loyal customer who places multiple deliveries a week. It’s just not worth it. Find a different delivery app.

Use a Different/Reliable Service: Terrible Terrible Service and Support. I have been a longtime supporter of Caviar and have been ordering frequently from this service for the past four years. I had never had issues until three months ago. The past four orders I have placed have consistently had entirely missing or entirely incorrect items. They have given me a $10 credit for the past four orders despite the fact that we only received 1 out of 2 meals each time. Today, we ordered nearly $100 worth of food to support one of our favorite at risk restaurants. The courier delivered the entire wrong order from a different restaurant for one person. It is now too late to order anything else. I have contacted customer support multiple times about this issue and have not heard back. I love this service and the restaurants they support, however, after so many issues with little resolve, I can no longer use Caviar. This is a truly regrettable situation and an entirely disappointing experience.

Ordered, no food, charged, tried to give me $10 back, still no food, 2.5 hours later. Not much more to say. Customer service contacted me to apologize that my order was delayed and offered me $10 (delayed but over an hour). Turns out (I called the restaurant), the order didn’t process correctly and when the restaurant asked the driver to wait 10 minutes he just left. They told me they canceled the order but Caviar was still charging me. I wrote back to Frances, this customer service agent who did not respond until another 25 minutes later and then only said, “we apologize, your order has been canceled and you will be refunded in 5-7 business days.” Yeah, no. This is fraud, and I’m filing the fraud claim on my credit card and submitting a report to BBB. No offer of future credit or anything else. I will not be using this service and will be posting the email thread, the transcript from the call from the restaurant and the lack of follow up on every forum I can find.

Service used to be good, but now it’s horrible. Avoid the headaches.. I live in Manhattan and I used to use Caviar 4-5 times a week. In the early years, they used to deliver on time most of the time, and if there was a problem, their staff was super responsive and helpful. That all changed a couple of years ago. Now, orders are late nearly 100% of the time, usually because the courier is delayed on his way to picking up the food at the restaurant, so your food just sits in bag dying on a restaurant counter for sometimes hours. What’s worse is that customers service is now totally unresponsive. They can only be contacted through email or “text” but it can literally take 5 or more hours to hear back from them at times. Clearly, they grew too quickly and need to hire more couriers and customer service reps. But with the problems now dragging on for years and getting worse, fast growth is no longer a valid excuse. It’s a shame management has ruined this business. It was a good idea, but it has been executed horribly.

Wow—incredible! The difference is the people!. Caviar took over for another provider in our area (South Jersey). I was about to break-up with Express Grub. Ordered from our favorite place. Added a note/suggestion for improvement as a certain item wasn’t showing on this app. Then, along came Melissa! Received a well written text letting me know she saw my note and figured out how to add it in. She made it seem easy and our order was perfect for the first time! We don’t mind paying a premium, as long as we get what we pay for! Melissa has earned a Caviar customer for life. The main reason? She actually cared. I have customer service in my background...not easily overboard impressed. Well, Caviar, via Melissa, has earned all of our future business! Kudos and Thank You!

Spoiled caviar. This app is terrible. I’ve never posted a review for an app before but feel a strong moral obligation to do so about Caviar. I just don’t want anyone else to have to deal with the level of ineptitude or dishonesty that typifies the Caviar experience as I’ve had it. They promise you delivery times that are routinely wrong by multiples not percentages. For instance an order that they say will take 30 minutes will take 90 minutes (3X). To make matters worse they send you updates that promise delivery in say “around 5 minutes” and then update that several times so it ends up being 35 minutes. Once the food finally arrives it’s often inedible owing to the length of time the delivery has taken. At this point I would question the credibility of any restaurant that would employ this app. The food delivery business is becoming increasingly crowded and choosing a credible delivery service should be a reflection on the place that chooses it. Caviar is clearly the wrong choice.

Decent app, Horrible customer service. My boyfriend and I placed an order through Caviar and an hour and a half later called to check on it since it eclipsed the delivery ETA. The restaurant said the caviar system was down and they couldn’t locate the driver. Another 30 minutes later, we called back and still no improvement, so the restaurant said that they canceled the order and issued a refund on their end and would give us a $25 credit. We then proceeded to order a second dinner on seamless. After placing another $100 dinner order through seamless, the restaurant called back and said the app was back up and the driver would be on his way with the food. I told them we didn’t want it as we already ordered another dinner and they were kind in saying don’t worry, to enjoy and again, they would not charge. When I contacted caviar to confirm the refund they said their system can’t process a refund because the food was technically delivered and I can enjoy a $10 credit on their app. I tried to explain the issue and they said “they get it but can’t process a refund.” So we ended up sending over $200 for two meals, one of which (from caviar) we threw out and couldn’t even share with my doorman bc #Covid. Dealing with them was so frustrating. I’ll never use the app again. Grubhub, UberEats, and seamless have been so much better in their customer service and the apps have never gone down while using it.

Very unreliable. Good selection of restaurants but the service is totally unreliable. Over the last six months I have seen orders fail at every step of the way, without these guys having a clue. Let’s say you order a pickup but the restaurant is closed today. No problem, they will “accept” your pickup order and make you go down there and bang your head against the closed doors of the restaurant. Let’s say you order a delivery. The app shows that your order was “accepted”. You call the restaurant 30 min later and they still haven’t received your order. Let’s say the restaurant miraculously got your order. No guarantee it will get picked up. This happens so often that it seems these guys are just rolling the dice on finding a delivery person. The beauty among these failures is that not once has a restaurant or the delivery person been at fault. The app is just sitting in the middle and screwing things up for everyone. Gives nice restaurants a bad name. Takes tips away from delivery people.

Terrible experience: system errors, blackout times, upcharge. I’ve ordered and TRIED to order form caviar multiple times and it has been a terrible experience 100% of the time. I keep giving them the benefit of the doubt because they’re owned by Square, but there are just too many reason this app is not ready to be on the market: - They charged for the order (hit my credit card) but never put the order through to the restaurant. I called the restaurant after one hour with no food at my door and they never received my order. - They don’t have customer service to help you through mishaps like the above. The restaurant blames Caviar and asks you to call Caviar while Caviar does not have a customer service number you can call. - They have black out times they don’t deliver for a restaurant, even when the restaurant is open. If you call the restaurant, they’ll say they’re open and Caviar can deliver, but on Caviar they’ll block you from ordering from the restaurant. - They are EXPENSIVE. They mark up the items and tack on service fees that make it much more expensive than the other apps. They worst part is that the experience/service is SO HORRIBLE, it simply does not justify the premium they charge. - Very buggy app in general Please spare yourself from being extremely disappointed and frustrated and stick to any other food ordering app.

If I could I would give 0 stars. I just downloaded this app through doordash and decided to use it because it looked decent. I placed my order at Duck Donuts and they no longer had a drink at stored that was still on the website. I ordered that drink without a care in the world because I thought that since it was up there, that they had it. Wrong. The first driver did not call me to tell me that this drink they no longer had in stores still, they just dropped off the other items. For this I got credit back. The second time I ordered was a few minutes from the first to get my drink that I did not get. It happened again, however this time the second driver told me that they no longer sold that drink no more. Again I got credit back. My thing is I wasted $15 for these drinks and only really received $7 back in credit. I did not want credit back I simply wanted my money back in my bank account. I will not be using this app no longer. What a waste of $15 spent

Bought by DoorDash - Sad decline in quality. Caviar was recently bought by DoorDash. Caviar was my favorite delivery service of all of them-it was a top-notch service, 5 stars. I have avoided DoorDash because their map tracking of deliveries is terrible. It will say your delivery person is AT your house, delivery in 1 minute, then say your delivery person is 20 minutes away and delivering to someone else. So unreliable you never know when your food is actually arriving. It has sometimes been an HOUR different. I tried ordering through Caviar this morning, hoping the merger wouldn’t screw it up, but they are now using DoorDash delivery tracking. Ordered some bagels and have no idea when they are coming because of their haywire tracking. It was supposed to be 2-4 minutes half an hour ago. Then my delivery person was “here.” Then 10 minutes away. Then delivering to someone else. I am sad to say I’m leaving Caviar (unless they offer a restaurant I’m craving exclusively). Door Dash, get your act together. Seriously.

Used to be great, but drivers have been scamming. I used to love this app. The past two times we placed orders with it, something shady happened. The first time, the app said the order was delivered when it was not. It took forever to get a hold of someone in customer service for this. Just now, we ordered $60 worth of food and got a text from someone saying, “sorry I can’t deliver your food and you have to cancel with the restaurant.” I called the restaurant and they said the order was handed to the driver ten minutes ago. We just got an email from door dash (I guess it’s the same company) saying “your order was canceled per your request!” When we did not cancel the order. Drivers are stealing food. Please look into this Caviar. This used to be my favorite app to get food from and now we have to Deere the app and I’m telling all of my friends to do so as well. I’ve also been on hold with customer service for 20 minutes now while the person “calls the driver.”

Have had issues each time I tried to use this app, deleting immediately. I’ve used caviar twice and both times an issue occurred. The first time, the order took over 2 hours to arrive and it was the incorrect order in the end anyway. Contacted customer support and they issued a refund but it was a disappointing first impression. The second time, the app gave me an error message when I tried to place the order, which I attempted multiple times only to get the same message. I decided to use another app (ordering from the same restaurant), and then an hour later the order from Caviar arrived at my door and I had been charged, meaning I paid twice for the same meal from two different food delivery apps. There was never any confirmation on the caviar app that the order had gone through and only the same error message. They refused to issue a refund this time, so safe to say I won’t be using the app again. Don’t waste your time here and stick with the other apps

Never received my food!!!. Wow - Caviar is the most inconsistent food delivery app I’ve ever used! I’ve had so many problems with late deliveries, missing items, and today the worst one of all - my food never showed up! The app said my food was delivered at 7:58pm, but I never received a call and when I checked downstairs it was nowhere to be found. I opened a chat with Caviar support but they were unable to get in contact with the courier. They offered a measley refund + $10 credit or a re-delivery. Overall, a completely unacceptable result. Use this app with caution! Edit: again had a horrible experience with caviar. The driver dropped one of my items on the floor before arriving so I contacted customer support. I received no answer for hours because they were “busy”. So I submitted my order for redelivery. The ETA said 7:30. It is currently 8pm and my ETA keeps moving back. My food was ready at the restaurant 30 minutes ago and a courier has not picked it up. Completely useless and unreliable service by the caviar team and customer service

Never again!. I used to be a loyal customer of Caviar. I ordered a couple times a week for probably a couple of years. But the last 2 months things have gone downhill fast. The last 3 times I’ve ordered I’ve had bad experiences. The first one, I ordered a salad from a place about a mile from my house around 7:30pm. The restaurant closes at 9 so there was plenty of time to fulfill the order before close. Long story short, I waited 2 hours and never got my salad. The estimated delivery time kept getting pushed out. When it said 9:15, I thought the driver was picking up the order just before close and I’d still get it. Nope. I found myself at 9:45pm without food & with few options given other restaurants were closing. Luckily I had food at home. Caviar refunded my order and acted like that was a special favor they were doing for me but that’s just basic curiosity given I never got any food. When I pushed back, they gave me a $10 credit- not even enough for a meal. They didn’t even really apologize- very poor customer service. The about a week later, and again tonight, my order took over 2 hours to deliver after multiple updates to the ETA. In both cases, I’d already made other food plans because I was hungry and not sure I’d ever get my order given the previous experience. I’m deleting the app. They’ve permanently lost a previously very good customer.

App works fine. Delivery service is another story. I have now used this app several times. I’d say that about 40% of the time, the order shows up wrong (missing items). All you get when that happens is a credit. There’s no one available to make sure that the missing items get delivered. Also, apparently the delivery people are not trained to check the orders to make sure they are picking up the right thing. Again, since you’re dealing with Caviar and not the restaurant, you have no way to make sure that you actually get what you paid for. A credit is of no use when what you wanted was the food. Then, even if the order is correct, they don’t use insulated bags, so about 70% of the time, the hot items arrive cold and the cold items arrive warm. If it’s raining, the food arrives wet. Finally, their delivery estimates are understated about 80% of the time, usually in a big way. Yes, you get update emails, but that doesn’t help when you relied on the time estimate in making your choice, and by then you’re money is gone and you can’t make another choice. They’re going to need to do something radical about quality control before I use this app again. If the restaurants are reading this, beware. Your reputation will be at risk if you put your product in their hands, and there will be nothing you can do to help your customers because you’re not in contact with them.

The worst customer service of any delivery app.. I like Caviar, I like the lay out of the app and the food they offer. Unfortunately it’s more expensive than any other food app, and their customer service is abysmal (and not just once, multiple multiple times I have dealt with this.) 7:19 order food 8:14 food is supposedly here 8:19 food is still not here but says delivered 8:20 glitch in app that does not allow a chat option if you report your food late 8:26 email Caviar ALMOST AN HOUR LATER Caviar leisurely decides to reply. Their Twitter support has been useless, and I finally manage to find a chat option through a month old order through which Caviar is so busy they just close out the window and tell you they have a high volume of orders. I’m now two hours in, no response past the initial hour late response, and of course no food. Is this a one off might you ask? No, this is not the first time this has happened and every time it happens it’s like pulling teeth trying to get in contact with Caviar. When your business model is instant delivery than you had better have instant customer service, ESPECIALLY if you’re charging fees on top of normal delivery fees. I’m so sick of the incompetence and high prices from Caviar, I will NEVER use their app again, and I will be sure to let people know to be prepared for some of the worst most overpriced customer service they have ever received.

Went downhill. Caviar used to be an awesome app. Ever since it merged with DoorDash there have been so many problems and the app is horrible. DoorDash has completely ruined the app and the experience. It is very rare to get a completed meal. We’ve had so many issues: the app crashed and our meal was an hour and half late (and we had to pick it up), multiple times the app has said our food was prepared, picked up and delivered within the first 5 minutes of ordering which was wrong (we had to call the restaurant and go pick it up since the app glitched and there was no one to deliver it, not the restaurants fault), and a few times we got the wrong food/they didn’t pick up everything. We used Caviar all the time at the beginning of the pandemic. Now with the DoorDash merge the app is unusable and majority of the time we don’t get our food or it’s cold by the time we get it because we had to pick it up ourselves. We are done using Caviar and/or DoorDash.

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Caviar - Order Food Delivery 6.1.0 Tips, Tricks, Cheats and Rules

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Caviar - Order Food Delivery 6.1.0 Apps Screenshots & Images

Caviar - Order Food Delivery iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 6.1.0
Play Store com.trycaviar.consumer
Compatibility iOS 16.0 or later

Caviar - Order Food Delivery (Versiyon 6.1.0) Install & Download

The application Caviar - Order Food Delivery was published in the category Food & Drink on 04 December 2014, Thursday and was developed by Caviar, Inc. [Developer ID: 931355785]. This program file size is 279.61 MB. This app has been rated by 165,275 users and has a rating of 4.7 out of 5. Caviar - Order Food Delivery - Food & Drink app posted on 16 January 2024, Tuesday current version is 6.1.0 and works well on iOS 16.0 and higher versions. Google Play ID: com.trycaviar.consumer. Languages supported by the app:

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Other Apps from Caviar, Inc. Developer
App Name Score Comments Price
Caviar - Order Food Delivery App Customer Service, Editor Notes:

Minor updates and performance improvements

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Find on this site the customer service details of Caviar - Order Food Delivery. Besides contact details, the page also offers a brief overview of the digital toy company.

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