Ring - Always Home App Reviews

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Not sure,mixed feelings. I started with the flood light cam. I like it most of the time. The camera is good on the videos when you go back to view, but this is my issue. The live view is not great, in & out, stalls, video drags. Also, at night the alerts go off constantly on some evenings. When i view, there is absolutely nothing there. I have it on the least sensitivity (people only), yet still goes off all the time, especially when it rains. Then I have the original video doorbell. I hate that thing. Battery is dead after a week with almost no use, but i could live with that if it worked properly. Works maybe 10% of the time. Most of the time I get a black screen on the videos. It is installed properly, Has good connection. Yet I’ll get an alert and when I view the video, yep just a total black screen throughout the entire video. Now let me end with saying there is nothing wrong my connectivity. I have very good speed (pay for the highest my cable company offers), and the app shows good connectivity. I wanted to get others for my side/back, but very hesitant. I also like that they now have the home security, but again very hesitant. The 3 starts is because the floodlight is not horrid, but if i was rating the doorbell, would be 1 star (negative if it allowed)

Bug in Motion. I get motion alerts at 21 minutes after the hour during the day and night (8:21pm, 2:21am, 3:21am, 6:21am, etc) from my Ring mailbox sensor when no motion occurs. This looks like a programming bug to me since the timing is so consistent. I have one of those super strong set in concrete mailboxes that doesn’t move a millimeter, so it is not blowing in the breeze, and the motion sensor is properly installed inside the mailbox (which has no bugs living inside). I also have a strong signal to the bridge which sits in a window facing the mailbox and the wire is sealed with a grommet so no moisture gets inside. I have reviewed the video footage and looked out the window when alerts occur and nothing is happening (I live at the end of a dead end road). There must be something happening in the device or bridge or Ring service on an hourly basis which is causing these invalid alerts. I have also tried to silence them at night (6pm to 6am) using the disable schedule feature, but that doesn’t seem to work either. In addition, all of the mailbox sensor functionality lives under the “lights” section in Ring, which doesn’t make any sense…it should show up with the other motion alerts from my doorbell which also cause the camera to record any activity, not be buried under the lights section where no one will look for them. Ring missed the ball with this one.

Not always dependable. I have been a great fan of the ring doorbell however it is really annoying me to the point of wanting to pull it out and replace it. The history is so sporadic i cannot depend on it! It always seems to not hold the history when i need it most. I have reinstalled the app, reset the doorbell, reset the internet, turned on and off the settings. It works for a day and then goes back to no history. Also, my doorbell has started talking letting people know it’s recording. THIS IS SO ANNOYING!! I googled the problem and thought found the setting and turned it off. Still does it. My kids are now even afraid of the doorbell. So weird. I had to completely turn off notifications. I cant figure out what all the little motion buttons are in the settings. They were all green and i slid them all to off then tried to figure out if that would shut off this feature. No description if what these do when they are on or off. I had to turn them all off to get it to stop. Now i get no notifications. Then why have it??? Please fix these bugs. We actually install these for customers. I will not recommend any longer. Sad I used to love it.

Worthless Product. There is truth in you get what you pay for! I purchased my ring a little over two years ago. While my home is very modern, it is very old and never had a door bell. Ring doesn’t tell you, even with the app, if users do not have an existing door bell they will have to buy a chime, and external power pack from Ring. Oh boy, more money to spend and more time to wait on using something you purchase! Another thing they do not tell you, the thing quits working if someone rings your door bell. Apparently a common issue if you bothers to read feedback comments on here. To reset it, users must unplug the “Ring power pack “, wait a minute or so and then plug it back in. Very much rendering it useless and time consuming. In addition they do not tell you the lag time it takes the app to open and show video if someone does ring the bell or sets off the alert, plus they have this new feature that makes even that more complicated by opening in past time forcing the user to advance to live. Now, I’ve change my internet provider and have no way of changing my WiFi setting in the App and when I pull the stinking cover and push the rest it never shows in my WiFi as an available connection so I can add it to my WiFi Do yourself a favor and spend a few extra bucks and purchase something other than Ring

Write down your serial numbers!. Ring does not keep your serial numbers in the app nor in your account. If your device is stolen and the police want the serial number, it is not easy to get. After searching all over the app and your account and you cannot find it you decide to search for a phone number to call Ring. When you finally get a human on the phone and you explain that your device was stolen and the detective needs the serial number and the human tries to tell you where to find the serial number in your stolen device, you about lose it. She finally got it for me. Then I asked about the report that I filed with Ring to try to get a replacement device, she found it supposedly. I never got ANY response from Ring after I sent it in. None. After I got off the phone with the rep I got a customer service survey AND the same email that I had gotten before on how to file the report about a stolen device. Why did I get this? Do I have to fill it out again? Just write down your serial numbers. With all of that said, I have to say that the app has gotten VERY SLOW. I used to love my Ring cameras over my Arlo ones. This has changed. The Arlo app is so much better and faster and you can easily flip through videos without closing one and opening the next or trying to keep a timeline from resetting to the end. Get it together Ring. I have 9 of your cameras and I will probably switch back to Arlo if you continue to slide.

Ring Doorbell Garage Floodlight, Camera Security. I have the whole Ring Security System. I have been satisfied with the operation it provides for my home. The only reason I can only give four stars is it goes off the line too much to suit me. When it does, for my garage I have to pull out the 15’ ladder climb up, scan the barcode and reset it by trying to locate the recessed button. This is a pain in the A_ _ for me, for I am 80 years old and do not need to be climbing ladders. Second, I have to go to the doorbell, remove the cover and reset that button too. It is not that easy to get off. When I call for Tech Support sometimes, I must admit, they are quick to response, but it takes them awhile to talk me through everything, or if that isn’t the problem take forever to trouble shoot with level one. Finally when they transfer me to level two, in no time the problem is solved. They are courteous and patent, but I do believe the system does heeded some update patches to prevent this. All and all for the total price I paid for the system beat every other security company I contacted. I do intend to remain with Ring, for I feel secure with their products.

It’s OK for a battery operated camera. The app was doing fine until the last update. Something is wrong with the motion schedule part. I had to disable my schedules because the app was getting it all wrong. For instance if I had a motion schedule to disable motion alerts between 6am-12pm the motion alerts would stop before 6am. In fact they would probably never turn on if I didn’t delete all the schedules. So now I just manually turn motion on and off until there’s a fix. Everyone seems to be having problems since the latest update. UPDATE: I got help from their support team. What I did and I believe it worked was delete the app. Reboot the phone and then installed the app again. So video alerts are working fine and since I got my RSSI to about-42 it works really good. Another update: ok I’ve got the same problem again. The schedules seemed to work until a certain day. Like one other review said it seems that days are off. So if you schedule your device to not alert you on a certain day it will likely turn off the day before you had it scheduled. So until they fix this I will have to not use the scheduled alerts. If you have this problem you will need to delete the app. Restart your phone and reinstall the app. And don’t use the schedules.

Love it.. I love my Ring. The only thing I would like in the next update is the ability to schedule to disable certain motion zones rather than all of them at once. My street gets a lot of traffic during the day so my alerts are constantly going off. I have 3 zones (street, directly on my driveway, and then another with a tree that is always setting off my alerts with the wind). I would like to be able to disable the tree all together and the street part of my zones during the day but have it on at night for security reasons. My doorbell has almost my neighbors entire yard with kids constantly running around. I would like to disable that during the day then on at night. I hope Ring considers this in their next update! Other than that, no problems at all. I do notice my phone takes longer to pop up after motion is detected than my iPad does. My tablets come up almost immediately whereas my phone takes a good 20 seconds. Doesn’t seem long, but it is when you’re trying to check what is going on outside. I’m assuming it’s my phone since the other devices are fine. 🤷‍♀️ I have the Ring Doorbell Pro and Wired Spotlight Cam.

New idea, use AWS for motion tagging. Use the power of amazons AWS to tag possible motion that sets off my cameras. Simply place a blue or red box around the item triggering the camera detection. Take a still of the video with the item triggering my motion detector and send that image as a notification on my iPhone. That way I can chose to open the app and view the video or see that it was my wife pulling into the driveway. It takes too long for me to move from the notification to the video, even on high speed WiFi with my iPhone XS Max. By the time I view the live video, the item setting off my motion detector may no longer be in frame. Then, I have to wait for the motion history to load the video to your servers in order to view. I spend a minute refreshing the list, all the while the item setting off my motion detector has moved to a new location. I love the cameras and the system overall, but the time delay from notification to viewing my camera feed is too slow and cumbersome. This eventually causes me to pass on viewing some motions. If it happens to me, then I know it happens to others. One day my lack of motivation is going to cause harm and render your services null, the whole reason I’ve paid for cameras and video storage in the first place.

Worse, not better. Absolutely!. When I first got Ring it was the best thing I’ve ever bought. It was perfect and amazing, and always worked. Now, i think more users have overwhelmed the website, and the developers. I’ve spent hours on the phone with Ring support, who are very helpful, but the problems I’m having an not be fixed by phone support. I’m getting forced logouts constantly, which is not good when you need to answer an alarm. Then, recently, when I tried to exercise options during viewing, which you are supposed to be able to do, it started eliminating a whole series of videos, or freezing them. These are glitches that need to be fixed by developers, but I’ve been waiting a couple of months, already, and these issues still exist. I think they need new, or more developers, and deal better with expansion of their client base. Very recently, another “quirk” is now occurring: when I try to answer an event, Ring won’t let me see it; it’s just added to the dashboard. You can see it eventually, which obviously is not the point. I also want to say that, with all it’s faults, Ring does let me sleep better at night. And it is still an amazing creation.

Can’t chime and stops working randomly. We’ve had our Ring Pro for over two years and have intermittently had an issue where it would stop working right after someone rang the doorbell and wouldn’t work again until it was unplugged and plugged back in. This issue has been prevalent since a few months after we purchased. Any time I called customer service they would just have me run a reset and say it was working again and that there was nothing else they could do for me. Well finally a customer service person was unexpectedly helpful and had me do all sorts of tests to check how much power it was getting and come to find out it gets enough power, but there’s some sort of ‘fluke’ issue some of the doorbells have that prevent them from being able to operate all the time when the in-house chime is also activated. And wouldn’t it happen to be that we finally figured the cause of this problem out a few months after the warranty period expired. They were gracious enough to offer a discount on purchasing a new one, but if I didn’t want to buy another possibly faulty doorbell I would need to deactivate my internal chime, and just keep checking my app to see when it stops working so I can go home and perform another reset. I just got done with another reset because I realized today that my doorbell hasn’t worked for over a week. I would definitely not recommend this doorbell to anyone, and I will be searching for a replacement as soon as I finish posting this review.

Used to love it... not any more. I got my Ring a couple years ago and it was not perfect, but pretty decent. Now it seems with every few updates, they change something useful to not useful. For example, it used to tell you which of your two batteries—right or left—was dead so you knew which one to grab. Now it tells you battery 1 or 2–but the graphic shows the opposite of which number it should be. So it says “battery 1” but the graphic shows the one on the right. So now I have to guess which one to take out and if I’m wrong, then I have no working camera in the meantime. And it wouldn’t be such a big deal, except that it takes so long for it to reconnect once I take out the battery and close it back up. Also, why they took out the time bar at the bottom of the videos makes zero sense. That made it easier and faster to slide through each video and now if you want to do that, you have maybe two seconds to get your finger to the right spot and then you have to retap the screen to bring it up and try again. If you have dozens of videos to look through, this takes up too much time and is very frustrating. Who on their team keeps thinking up how to ruin a decent product? I guess it’s time to shop for a different system.

BAD UPDATE. I love the concept of the Ring device and instant notifications triggered by motion or a doorbell ring. Unfortunately, this falls short when timing is critical. To only see the back of someone because of the delay in activation defeats the purpose of the device. Now for the recent update. I updated the app, as prompted, to ensure the best results for my security device. BIG MISTAKE!! All of my recordings were deleted! When I tried view even the most recent motion activation, I was able to receive the notification, but I had a message stating my plan was expired attached to every single notification (Motion, Live View and Doorbell). I spent an hour on the phone with customer service as my plan was not expired. The rep couldn’t explain what happened. On a whim, I deleted the app and reinstalled it, and tadah, everything came back. Ring People: if you are reading this, please correct whatever went wrong!!! I didn’t even know that my videos were deleted or that newer stuff was not being recorded until I went into the videos to delete the ones I didn’t want. This is potentially dangerous when homeowners think they are protected by surveillance and that surveillance fails from a flaw in the app without even knowing it until it is too late. Hopefully everything doesn’t get screwy again as I only discovered the issue today.

Neighbors is HORRIBLE!. UPDATE 2: What is going on with our cameras on Home screen? They don’t stay “in place” Every time I open the app they switch spots. Just leave them where we had it! ———— UPDATE: There have been more "I think I heard gunshots" posts so today I tried to help by posting about a free police scanner app. Did the Ring/Neighbors staff leave it up? NO I got an email that it wasn't related to a specific incident 🙄 It's related to MULTIPLE incidents of people not knowing if it's gunshots or just fireworks/ a car backfiring. But rather than let my post be there to potentially help people find a source to hear local police scanners Ring pulls it down. Oh but what did they post today? Advice on decorating safely almost a week AFTER Christmas! I'm done trying to contribute to this when they aren't making it helpful to anyone. ------------------------------ When I tried to post about an accident nearby it was pulled down but they let people post all the time for "I think I heard gunshots" with no details at all 🙄 Did you see anything? Call the police? Could it have been someone setting off fireworks or car trouble? (We confirmed one recently was) And the timing of posts is horrendous. I get notification today of 2 new posts. Yeah one is from the end of last month! Nearly 2 weeks ago! Someone needs to monitor this a LOT better.

A very disappointing purchase.. At first I was enthusiastic about my cameras. And I bought 6 and a door bell. Then I noticed that people walking in front of the camera weren’t recorded. And the doorbell would ring after the person left. So I adjusted the setting and now every insect, waving branch and rain drop are picked up. So I adjusted the setting again, and again and again. I’ve given up. Meanwhile, the latency on the camera became really long. People leave before I can see the video. And the app freezes when open. Oh, also, the battery ones are way worse at missing stuff than the AC units. I’ve exchanged email with ring support. They are more interested in neutralizing a bad review than making the camera work. I’m sure some bot will respond to this review with some corporate speak making promises. But nothing will be done to fix the issues. It’s more about discrediting a bad review than making a functional product. Definitely would not recommend. Reply to Ring: I’ve checked the RSSI and device health. Everything is green, an the devices are always up. Don’t try and spin this as a connectivity issue. It is not. The devices is just dumb and slow. It can’t to tell the difference between a swaying bush, an insect and a person. Also rings servers are dog slow responding when there is motion. Considering the avalanche of bad reviews stating the same issues, I find your response disingenuous.

Latest update is disaster!!!!. Ever since the latest update was released video has been delayed. A person walks up to my door, the frame freezes. The camera is no longer recording the entire thing. It's pretty much only taking a snap shot. A get a motion alert and nothing is there because the camera is constantly freezing. I paid the yearly fee for video not pictures or nothing at all. Ring Pro is absolutely useless and like having no security feature at all if not doing what it was intended to do. I'm also glad to see I'm not the only one having this problem so support can't say it's on your end. Update: Almost a year later and this doorbell is still a disaster. It worked great for about three months and then the developers started rolling out updates and the thing hasn’t worked like it should since. I have been through four of these doorbells within a year. The last one just stopped working completely. I’m a software engineer for over 20 years and sometimes being on the phone with CS for over an hour can be insulting. The video stream is choppy and not consistent. I continue to get pixelated video and freezing. UPS rings the doorbell and the video shows the driver leaving in his truck. I just wish they would get these firmware updates right or allow clients to rollback. New hardware but the developers are constantly putting out new software updates that are obviously not ready.

Newest update. Either something happened with the new update or idk what. I’ve been using my two spotlight cams for 9 months now. The doorbell for 20 months. I have a Wasserstein solar panel hooked up to one spotlight cam. The battery stopped charging two weeks ago. That’s another story. I haven’t used these cameras in the cold yet. We had a few cold nights in the teens. I thought maybe it was the cold so I brought them all inside, charged batteries for over 12 hours. Even tho the website says operating temp is like 4°. But that’s the operating temp or the DEVICE. I’m wondering what the operating temp of the BATTERIES are. Installed everything again. Solar panel still not charging battery. (I’ll deal with Wasserstein later). In all three products the video is choppy and pixelating and slow. I cannot touch the screen to dismiss the onscreen controls. Nothing has changed in my WiFi settings. The router is in the same spot it’s been for four years. This seems to have started after the recent update. I have 4 stars because while they do what I mostly want there is a LOT of room for improvement. If I could install a real security system I would but I rent and can’t be drilling holes into the house or the walls or floors for wires. Please check into this.

Updated review......Doesn’t always record.. Update! Ring sent me a new ring doorbell as well as a chime extender. Very nice of them. However, now when my videos record, it’s just a black screen 2 out of 3 recordings. The videos that do actually record, some of them are basically just a frozen screen shot but no video. So I’m paying to keep these videos, that do me absolutely no good. I’ve been troubleshooting with an Ashlei O. But can’t figure it out. I’ve done everything she asked. I’ve sent her 6 emails since her email telling me what to try. She just won’t respond to me. It’s now been a week since I’ve heard from any one that can possibly help me. Not sure if they sent me a refurbished ring which is why it’s having issues. My internet connection is great. My router is in a good place. I have no idea. But a few of my clients that have come to my home this last week have asked about my ring doorbell. I’ll continue to tell them to stay far away until someone actually calls or emails me to figure out the broken replacement ring doorbell that they sent me. I’m not sure if I’m doing something wrong or if I have a defective ring doorbell. It will only occasionally alert me when someone comes to my front door. I had a group of kids, on my porch, leaving a derogatory comment spelled out in rocks, and it didn’t record them at all. I would’ve loved to see who that was. But it’ll record a car driving by on the street in front of me. Not really worth the money.

BUY A DIFFERENT PRODUCT. I’ve had the doorbell for just about a year and a half now. The battery needs to be charged about every two months and has a super grainy image. The actual motion detection and doorbell feature don’t work half the time and go out with out warning. After being told by neighbors the doorbell wasn’t working, I called in to find out the doorbell had been offline for about a week and a half. Not very good security if it goes out and doesn’t tell you it’s out. I called in to fix the problem after getting stuck in an infinite loop of trying to reset the device. Turns out it’s a common problem “that the team is working on”. Thanks for the heads up, glad to know someone could have broken in and done what they wanted and I’d have been none the wiser. They have no idea when the problem will be fixed but it will “automatically fix itself” after an unknown amount of time. Not sure how the device will update itself when it can’t connect to the network but sure, ok. They basically brushed me off the phone and said sorry, not sorry. Thanks for the $200 paperweight Ring.... I’ll be going with a better product and a company that cares about its customer security next time. With so many options on the market please do yourself a favor and go with a different product and a different company people.

Poor video quality & removal of features. I have over 12 RING cameras/doorbells etc. I say that to say I spent a lot of money to join their ecosystem. However, I recently had someone jump my fence. While the cameras saw it happen…..good luck using that grainy footage to catch anyone. Meanwhile my neighbors non Ring camera not only caught the footage in 4K it literally swiveled around and tracked the person as they moved around the property. When submitting the police report to the local authorities, the two police officers literally laughed at the Ring footage with each other behind the counter. Ring is a waste. Since I purchased the alarm set up and cams, RING has increased its monthly prices on protection services with no return on those additional cost for the consumer. They also recently sent a new email saying they are going to remove even more features from the services. Ring needs to watch out. The competition has already passed them up on video quality and product features. While also steadily Removing features. Keep it up and in 2 years or so they’ll have no where near the same market share for the home security market. You can’t capitalize on the ring doorbell forever. What was once a technological innovative product is now outdated. It’s time for Ring to be innovative again.

Connection error cannot load your locations. It’s been like this for a month. Ring can’t fix. Ring technical support has done nothing but make excuses for the past month. They refuse to refund my money for the monthly service they can’t supply. Refused to refund for the doorbells I purchased .they are not usable on their app Any longer . It reads the locations will not load. Bottom line they blocked me out of my account. But they continue to claim that it’s a bug in their system. I have spoken with several of their customer service reps. Each one has a different story and different line of BS. Appears they read off a 3 x 5 cards and have no clue what they’re really doing. Although based in the United States I still feel service is no better than what I get if you were calling overseas. My last two phone calls requesting supervisors were left on hold for over two hours. No one ever came on. Eventually I hung up . Very bad customer service. My first ring was original before they change their name. My current one is less than eight months old . The old one and new ones are still in service. We cannot access the system through any of the phones we own ,computers or iPads. With the lack of knowledge customer support has about their product in their inability to fix the problems. I would think very hard before purchasing any of their equipment. Also as a follow-up I am still waiting for return call for the last five days. Never came!!

Unreliable Security System. My husband and I have the Wireless Spotlight cameras. One on our front door for package thieves and one on our garage to watch over my car because we only have one garage. While the cameras come in handy in us keeping an eye on our packages while we aren't home, they're really good for nothing. They're inconveniently dysfunctional. The motion detector really isn't that great. There has been two incidents right in front of our driveway and the cameras caught nothing. One of our guest's car got broken into. When we looked back at the videos, it recorded cars driving by and all, but nothing of what happened. The front door camera captured a small glimpse of someone already walking right off so we have no idea if it was that person or not. So helpful, right? The other time, someone threw a glass bottle at our guest's car. Once again, nothing. I noticed that if there's continuous movement, the camera records the first 30 seconds and that's it. Basically, all it'll catch is someone walking up to your house and what they do is history. This makes Ring not a reliable security system at all. My biggest problem with the cameras is, sometimes the live video won't even load! And NO, it's not because of our wifi. We plan on getting rid of Ring for a security system that records 24 hours instead. If you are looking for some pros or special features of Ring cameras, that can be found on the product description.

Love It!. I’ve had my ring Video Doorbell installed almost 2 months. It’s been great! I live in a rural area and the only traffic I usually get are family members or deliveries. I had a digital doorbell prior to ring and although ring was simple to install, I apparently didn’t install ring correctly (because the doorbell no longer works), but I also have “Chime” and prefer Chime over the digital doorbell any day! I also love seeing pictures/comments from the neighbors with ring (there seem to be a lot of us) - ring makes a great neighborhood watch. I have two very small complaints (which is why I scored it a 4 and not a 5): I thought with power the battery would last a long time without requiring a charge. It lasted almost 2 months. The bright side is that I was sent an email warning me about the battery requiring a charge and the battery took seconds to remove/replace to charge it. My second complaint is that activation is supposed to be triggered by infrared activity and not motion, yet when it’s windy, ring goes off a lot. I could have gnats or something flying by, but I never see anything in the video. Overall - I love ring and think it’s a great product and am exploring other products in the ring family.

Great marketing hype but no real “safety”. 1) Extremely clumsy app 2a) if you really start to think how the system works and if and when your SOS will reach police department, RING is no more than great marketing tool. 2b) from the time it detects motion/break-in, to the time it alerts you (by siren) and then you receive automated call from RING AND if ever the police is informed, few minutes have already lapses and you are already victim of crime. 2c) I have a panic button and I have no clue if it even works. I was told by agent the moment you press and hold for 3 seconds it will trigger authorities. 2d) none of above is documented anywhere and phone agents (in Asia) only make a guess 3) strongly suggest you purchase just device and do not purchase monitoring. It is lane 4) devices are dumb. For example, floodlight camera has two sensors. One for light and other for camera. They seem not in sync 5) by design it’s a dumb product. Google for RING videos and you will see people Jodi g face with hoodie or you see top of their head. 6) my ring door cam and floodlight camera look at same street and yet 20% times they record different stiff 7) often floodlight camera recording begins when the person that triggered motion has long gone 8) cannot fine tune notifications. People talk about random stuff and I get alerts midnight. I had to completely disable ALL notifications from RING

Wonderful concept! Just one quirk.... The app is very intuitive and works just the way I need it too (with the exception of some people posting things that aren’t a security concern [one person posted a video of it snowing in my city two years ago because it was pretty... Really?]). The only problem is when I go to look at either my floodlight camera or my doorbell camera from a notification that I get on my iPhone, it never works... the app never gets to showing the actual video of the camera in question. It stays on a loading screen with a blurred image of something recorded on the camera previously. When I press the red “hang up” button (downwards facing phone symbol) and manually try to view the camera again, however, the camera works. This retry works 99.9% of the time. I don’t think it can be a coincidence. It now takes too long for me to view something potentially dangerous. I’m not sure if the problem is with the camera or the app, but because I can always view my camera the second time I try to open it, I’m going to blame the app. :-( So i can’t give this app more than a 3-star rating. Would definitely change this app rating to 5 stars if this were fixed, however!

Floodlight Cam needs more control of lights. I own both a ring doorbell and a ring floodlight cam. Overall I am pleased with both. The cameras are excellent, day and night. The motion sensing is almost perfect (but occasionally does miss activity). Notifications are almost immediate (most of the time). I purchased the Floodlight cam to replace a motion sensing fixture that had a photocell for dusk to dawn operation year round at 50% intensity until it detected motion, then 100% intensity until no longer detecting motion. This was a great product that worked well. The ring floodlight cam was advertised to have a dusk to dawn feature but all I can find is to set specific on/off times, even though dusk and dawn change throughout the year. I have yet to find a way to program the lights to come on at dusk and off at dawn regardless of time of year. FAQ said that although dimmability was not available yet it would be offered in a later update. When I purchased the floodlight cam I was promised by the ring rep that it would be an available feature soon. I’m still waiting for the dimmer feature. I’ve tried to leave the lights on all night but my neighbors say it is too bright and shines in their windows. Please update the app with both the dawn to dusk feature and the dimmer feature as promised. Then I will be pleased to give 5 stars.

Gift from hell. We got a ring for Christmas last year and were so excited to set it up! It had always sounded like a nice idea to be able to check who was at the door and I park on the street in front of our house so I could keep an eye on that as well. I think the only time motion is detected is when I walk walk out the front door myself or if a car drives by. I’ve had deliveries arrive and people knock on the door and there’s no motion detected and no recording in sight. Luckily the doorbell function seems to work (unless the battery is dead which is every other week) and I’ll never know who is at the door because of all the connectivity issues and super long waiting times to load the feed (even after upgrading the internet several times). Our neighborhood has had several instances of car parts stolen and even a break in at our neighbors and of course every time the battery has either been dead, no connection during the time it occurred to record, or simply no motion detected. Don’t even get me started on the online community! I shared a video I did catch of a strange man taking pictures of my neighbors house (two days before the break in) and was repeatedly called stupid and a terrible person for not calling the police despite the first sentence of the post stating the police had already been called and this was a warning to others that saw him in the neighborhood. Save yourself the time, money, and frustration and keep it simple with a button and a battery.

Love the hardware, app annoys.. First let me say the app works well and is easy to set up. I like the neighborhood feature and the ease of integrating other Ring products. However, the app insists on being the most important thing going on. If you select banner notifications, they do not automatically disappear unless you do it manually. This becomes especially problematic when I am using my phone for directions and the banner blocks the next turn and how many miles until the next turn. If I’m driving and try to swipe up, oftentimes I accidentally tap the banner, which opens the app. Then I have to pick up my phone while driving and try to switch back to navigation before I miss my turn,and this happens all the time. I want banner notifications but not permanently. The other gripe I have is the audio notification. If you are talking on the phone and someone sets off the motion detector, it notifies you over your conversation and you miss everything that was just said. If someone God forbid rings the doorbell afterwards, you miss even more of the conversation. I’m in sales so it has hit me at a few crucial times. Me: “so what kind of budget are we working with?” Customer: “well we really like what we see so we desigMOTION DETECTED AT YOUR FRONT DOOR and I think we will be able to commit to DING DONG will that work? Annoying. Fix it please.

Navigating app and notification settings is so difficult. I’m overall happy with my ring but navigating the various notification and motion settings in the app is so difficult and not user friendly. To begin—this is coming from someone who’s generally tech savvy. There are various different locations to find various different notification specifications and selections as well as motion settings and motion notification settings. it took me so long just to find where I can change which notifications have a sound alert or not. Then I have to go to a completely different place to find which motion settings I want notifications for. Another place to find how frequently i want them and the sensitivity of motion capturing. It’s so hard to maneuver and I also feel like it doesn’t allow you to get detailed with what kinds of motion settings and notifications you want. I think there should be an easier user experience with device and notif settings that’s more common sense to navigate than the current layout. It also ends recording too soon after it detects motion and I can’t even find the notification setting on how to change that, lol cuz it’s so difficult.

Don’t buy ring cameras. I have ring cameras all over and they are the worst. As soon as I can I’m going to switch to a different security system. My car was vandalized last week and the camera didn’t catch who did it all didn’t notify me or anything. When the police came they asked if my camera got what happened and it’s embarrassing to say no. I had two cameras at one point back there and never caught anything only pointless motion. I set my cameras to record longer times and it doesn’t it records like 5 seconds when I have it set for loner record times. When I really need the camera to work it doesn’t wanna load and it’s so inconvenient when I need to see something and it won’t load. Stuff happens a lot and my camera doesn’t catch anything. These cameras are useless I’ve tried upgrading my internet couple times and it doesn’t make a difference. I try repositioning the cameras and nothing, Complete waste of money. Also when I leave and try to communicate with someone through the ring it doesn’t connect can’t talk to them so I just don’t bother answering when someone rings my doorbell. This system is so frustrating and useless, I’ve tried contacting customer service and they don’t really know what to tell me. Just fed up with this service and do not recommend.

Great Idea, poor support, and mediocre product!. When I first got the ring doorbell I was beyond pleased with the idea of what it offered for the price. After installing learning about the monthly fee for something that seemed to me implied with original purchase. I paid over $100, I don't remember exactly but would have tolerated surprise small monthly fee etc if it was reliably fuctional. Mine only works half the time and the battery life is poor at best. The failures are literally across the board, with the most consistent and frusterating LAG!!!! For example I'll come home with grocies and come through the front door with my ring doorbell; literally I've almost out all groceries away by the time I get the notification of motion detected. Those 2+ minutes could be very crucial in am emergency. Which brings me to my final complaint they should update software so that the devices registered as "owners don't set off the notification bcbitnknowsnits you. I don't usually leave reviews and even fewer negative ones I just feel like potential customers ought to know. With modern technologies are given the opportunity to improve and adapt their product through software updates and unfortunately"Ring," seems to have not only missed the opportunity but gotten worse!

Ok design - TERRIBLE playback and comment functions. The design and layout is ok but the video playback control is just plain terrible. I thought they’d figure it out but after two years it is as bad as the day it was introduced. If you play a captured video, you can't pause it without it going stupid. The little slider is impossible to grab and move, even if it is paused. I must frequently close the app and go back in because it gets stuck. It needs better pause and playback control including half speed. I’ve looked at the competition and honestly if you are thinking which brand to start with, Ring is not your first choice. I frequently miss the first 4 or five seconds of motion. They literally have to be right on top of the camera before it clues in. Then it has to change aperture, go dark, go bright, then focus - now 3-4 seconds in. Then two seconds later it captures audio. So tired of the whole inferior product and app, I’m ready to move on. Have had 3 rings doorbells over the last 5 years. It’s an inferior product with no development. We’ll, except as a marketing platform. They do like to advertise to you all their new products through the app. That’s cool if you are in to that sort of thing… sheesh.

Thought it would be great. It’s good, not great. We’ve been using Ring devices, and the app for about 1-1/2 years. We have multiple hardwired motion cams, and the video doorbell. Most of our doors and windows have no issue, but 1 door constantly requires new batteries. If they last one full month it’s shocking. This becomes annoying (and pricey!). This is been going on for at least one year. I’ll be reaching out shortly to see if perhaps it’s a defective device. As others have stated, connectivity is often poor. We have high-speed fiber Internet (speeds come up great on testing) along with a plume system. We also have ring’s extender. Still have trouble. Motion lights flicker. Annoying and can’t figure out why. Videos are good but if you’re trying to identify someone, good luck! Too grainy. Finally, the app doesn’t allow me to pause notifications for more than 4 hours at a time (iPhone). This is quite annoying. There’s often activity around our home that is caused by family, friends, workers, etc. for an entire day. Why can’t I pause for 24 hours if I choose to? It’s the combination of these things that earned Ring only a three star review versus five stars.

$100 for this? Are you serious.. When I first downloaded the app and saw it was at a 3/5 stars I was a bit surprised but now I know why so many people are complaining. - Iv recently bought the Ring doorbell and I get notifications like crazy. Every couple of minutes or so I get notifications saying “There is motion at your front door” I check and nothing is there. This happens several times throughout the day. In the past 3 days Iv gotten 70+ notifications saying there is motion when there is absolutely nothing. I check every single notification because now I can’t rely on Ring if there actually someone at my door or not. - Second when there actually is someone at my door I don’t get notifications? Iv recently asked my aunt to take care of my dog while I am away. She comes in and out of the house several times a day and only once I got a notification saying there is someone at my door. When I received a notification it was after she went to check on my dog. I even had to ask her if that was her car in the driveway because like I said before it doesn’t give me notifications when she is actually there. What’s the point of paying hundreds of dollars to secure my home when it doesn’t work?

Spotlight and doorbell. I have both a spotlight cam and a doorbell cam. Both have issues picking up cars. Always the same box truck or fire truck, it’s consistent at least... the spot light cam has more customization in regards to the customizable area that you can set where it picks up motion. The doorbell cam is too simple and not customizable enough which is weird because naturally that’s where more vehicle movement will be.. the flood light cam was worth every penny even though I can only use on about 25% sensitive due to said issues, it still picks up everything I need. The doorbell cam I’ve actually considered removing other then it offers one simple function, when someone rings I can talk to them. Other then that I’ve turned it’s sensitivity all the way down on the doorbell, I don’t need to know every time a box truck or the mail man goes by. All in all the floodlight cam is worth the money! The doorbell would probably be worth it if you lived in a quit neighborhood will low traffic. I would also love if the loading time to get into the camera after it spots motion would speed up, sometimes it takes up to 30+ seconds before my view of the live footage is available. Add more functionality to doorbell cam, speed up connection times and I’d give 5 stars.

Garbage. This app sounds nice and offers a few options but i dont like the live feed along with other things. I dont know if its because i live in a cold climate zone with snow in my area, but i have the absolute worst reception when trying to view my live feed. I invested in the chime because without it the doorbell would constantly disconnect from the wifi and id have to manually open the doorbell hardware to reconnect it to the software application. After investing more money into the chime, my wifi connection no longer disconnects but the live video feed is choppy as all can get. I have fiber optic internet and never have a problem with any of my devices, ONLY the ring doorbell. I hate the quality i get for how much money i put into this system. Plus if u want to view the videos later to maybe share them u have to pay an annual fee. I dont like this system and will probably get a different brand next time. Oh yea, the police have access to your cameras without u knowing about it, to turn that off u have to select the option to not let them use ure device. Something like this should be illegal without the owner being actively aware that they can be taken advantage of without the need for their consent. I am strongly disappointed with the quality that ring provides!

Version 5.42.0 is Terrible. The latest update from Ring made all my cameras go haywire. Firstly they make it so the cameras are defaulted to be viewed in portrait mode. However when you have floodlight cameras with the convenient wide view that it has it’s completely USELESS if you have to view it in portrait mode and slide from side to side to see the entire view of the camera. When you’re viewing live you can easily switch to landscape mode and see the entire view same as the last version of the app. However when you view an event (probably most important) you have to view it in portrait mode to get the entire view of the camera. If you switch to landscape mode it will automatically zoom in and cut off a large portion of the cameras viewing angel. Why they did this? No idea. Floodlight cameras shouldn’t be optimized to be viewed on portrait mode that makes absolutely no sense. Also no setting changes are saving. I play around with each cameras setting and save out. Go back to the setting only to find that the changes were in fact never saved. PLEASE FIX!!!!!

Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby. I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.

Good, but not as good as we thought. We like that we get the chimes straight to our phones and we can talk to people through the chimes. Motion is great. Live view only worked once for us and it was bad quality and kind of annoying that we can talk and see people clearly when the ring communicates to the phone but not when the phone communicates to the ring. Night vision is very over exposed. Faces are not recognizable. Sometimes motion activation is very late. Not all the time but that takes things down a notch on the trust factor. Battery also died after a week after charging. Thought it would be at least a couple months before we had to recharge. Might have to find a better option as we don’t have a doorbell wire so we have to rely on battery power. We’ll use it for a while before we make our decision but as of right now we’re just kind of happy with what we got. Btw the chat bot for troubleshooting is very slow. Found articles online faster than it gave me answers. Waited 5 min for it to reply. Actually had to send a message to wake it up. Update: trying to setup “spotlight cam battery” but because of the live view issue above. Don’t know what it is but motion is working but live view can’t? Is there anyone from ring that can help? Assistance is lacking, main feature of device doesn’t work. Rating drop and almost ready to send back.

Ring Ring.... Update; Smart Alerts is horrible, it will not always detect and alert you of a person & sometimes family will be in house before even getting alert. Suggest turning it off- it needs a major rework. Update; Now it says person is detected and by time I can view the video is just gone, like it never happen. I saw a person in the preview.. now I will never know what they was doing. Issues with Loading. Resolution is awful. I have certifications in networking, I am skilled in getting very good connections and fixing connection issues. With all of my skills there is still connection issues with the Ring. Sometimes it will not load at all, and then you hear a knock at the door- unable to see who it is or know if someone is trying to break in. I have the Ring Floodlight, Ring Doorbell, & Ring security Cameras. All of them have the same issues. This is not a problem with my connections, but with the devices. The resolution on these cameras are AWFUL! You can barely make out faces unless they are close and still, you cannot see license plates or car model etc. If I could do it over again I would go with a regular camera set-up, even though the installation would be difficult. To their credit other brands are just as bad- such as the Arlo etc. Buy nice or buy twice! The monthly fee is lowest around and the biggest benefit. Its better than nothing... but unreliable, and undependable.

App can't handle doorbell changes. I bought the ring doorbell and it worked good for about 5 months then problems. They switched out my doorbell but the app won't allow me to delete videos from the old doorbell. When I try to delete them it asks me to login again. I was told the next app update would fix this but there have been a couple since then without a fix. Also the company can see your battery status even if your doorbell is hard wired but you can only see battery status if it's not hard wired. Again I was told this feature was inadvertently removed and would be added back in the next update. No such luck so far. App needs some work in my opinion. There are better doorbells out there and when this one dies I will switch. The neighborhood feature places me in a city I have never lived at. I have talked to tech support and they know it’s an issue but two more updates later and still it isn’t fixed. Last is the doorbell “shows motion alert” at 3:47 every morning. Once again I was told they know about this bug but several updates later and it still is alerting me in the middle of the night to “motion” that doesn’t exist. What does tech support say? They will “eventually” fix it but in the mean time setup a time in the app that you don’t receive alerts. That defeats the purpose of having the door bell. So basically tech support hasn’t been any help at all.

Major Glitch in This App. There is a major flaw in the Ring app for iPhones. Whenever I’m alerted of motion or the presence of a person in front of my Ring camera, the recorded video of the incident is visible but never available/clickable. I can see this most recent recording on the history page, but it won’t open, yet all of the other recordings can be opened and played. I then have to close out the app that I had just opened and access the recording after that. This is a waste of time that could be dangerous if someone were trespassing on my property and looking to break in. I even made sure to download the update for the app, yet this problem still persists consistently. What is the point of having a security camera if I have to twiddle my thumbs and jump through hoops to watch the video that alerted me of the presence of unexpected motion? Being alerted at 3 a.m. of motion and then having to open and close the app a couple of times before knowing what triggered the alert is nerve-wracking. This needs to be fixed ASAP. We spent a lot of money on three Ring cameras, which are only as good as the software that comes with them. I want to add that it takes forever to connect with the live view for one of my cameras, which makes that camera virtually worthless. I always have to walk to that side of the house and look out the window after receiving an alert about motion that was detected there.

Only works intermittently. When I first got my cameras and downloaded the Ring app, everything seem to work really well. I could view any of my cameras, see my live views, got plenty of notifications, etc. over time however, the app has become less and less reliable. In fact, at this point, 5.7 0.0 doesn't even work at all. I can't even sign in. When I try to sign in, it just opens a page that says "406 not acceptable" the only reason I had to sign in was because I had to reinstall the app, because I cannot view video on the app at all. I get constant motion detection notifications, but I cannot view any of the videos, and I cannot view the live view. It works perfectly fine on my desktop. All my cameras are working, they all have current firmware. They are properly connected to my Internet. it appears that it is just the app that does not want to work. I have uninstalled it and reinstalled it multiple times, sometimes it installs fine and basic functions work like being able to sign in, while other functions continue to not work, like viewing video. When I cannot view the video I attempt to reinstall, and get an app that won't even sign in. I am getting rid of all my dysfunctional Ring equipment and getting a better system. would not recommend the ring system.

Works well. Hi, I have a ring spotlight wired. After reading tons of reviews it seems that most issues are caused by battery powered cameras. I did find out after that even the wired isn’t truly wired and has a battery. Regardless, I get really good video quality, the motion works 95% of the time, and as long as you set your settings for motion to say second bar over from left I haven’t had any problems. Also don’t set motion zone to the road or every car is gonna trigger it and drain battery. I would like to see an option for video quality in playback for when I’m not on WiFi. It’s just about impossible for me to watch a video otherwise. Possibly could add scrollable timeline pictures so we don’t have to watch the video and save data. The new live view feature I do not like. Maybe I haven’t had a chance to use it much but old one is much less complicated. Should have had some helpful emoji descriptions or similar over new buttons to help people understand better. Also when live viewing from new video feature I get awful feedback noise which isn’t very discreet. I had a squawk from time to time before but now every time so yeah I turned that part off. Was super easy to install as well. Thanks

Love and Hate Product. I love the concept of the product. The reviews about slow lag times are true. To make the cameras functional I have had to purchase two cameras per each location. For example I have a RingPro doorbell and a second camera facing 90 degrees off the other camera. One of the two cameras gets the intruder. I have the same set up for the driveway; two cameras at different locations. The cameras caught some fellow around 2 in the morning walking up into the driveway and trying the door handles of the locked cars. The RingPro extenders don’t have enough range. I have had to purchase a more powerful extender to get the speed and quality up on one of the cameras. The notification on the iPhone cannot be changed so the sound is like tinker bell. I have asked for a vibrate only notification but so far nothing. Bottom Line: don’t expect to purchase ONE camera and have everything work without problems. This product is still being developed. UPDATE: Ring keeps getting better...they have done away with the “tinkled bell” alert sound as the only alert sound and added voice alerts which are much better. Ring has also added a “snooze” function which will stop alerts up to 2 hours.

Motion zones: BIG STEP backwards!!!. First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.

Ok here’s the real truth about “RING” products….. First things first there commercials are definitely not how it works at all….So I went to Home Depot and bought the whole system with 2 more flood light Pro cameras,extra window/door sensors,WiFi-extender,chime pro and upgraded doorbell…and a bunch of batteries… no A/C goods used..then you have to pay them annually to view your videos/recordings. Not that they’ll be much use for you if anything was to happen (why you bought it..) because you only see them leaving or nothing “their gone” or the video will look good everywhere except the moving object it will be completely pixelated,or the invisible man parks a car in front of your house you won’t know who parked it there or who drove it away..almost magical..you would think for the cost of their cameras you should get a better quality product than their using and I’ve taken a few apart that quit working for some reason and I’m guessing less than fifteen dollars worth of parts “their price” per unit.. So if i could I wouldn’t do it again using their setup /Brand ..and there app. Continues to get less usable with each update and the “Neighbor’s community” thing I can’t even look at because it’s 90% lost or found pets which is depressing…thanks..

Definitely getting worse. I’ve had ring doorbell for couple years now unit used to work as advertised after many updates that just is not good. After the last few updates I’ve been having trouble motion alert by the time the app opens up the person’s already gone. The lag time to open live view is so long I could leave wash dishes feed the dogs Mow the lawn and it might be open by the time I get back. The cameras have recently started to only show in black and white even when it’s full daylight outside. I don’t know what happened but the developers have totally ruined this product for me and to charge you money to have the videos on their cloud storage is stupid might as well just buy a NVR. Anytime you contact customer support it’s always the same thing it’s something wrong with your network it’s something wrong with your router it’s something wireless interference in your area well needless to say that’s not true I have 100 meg Internet service it works flawlessly I have a top tier router all my other networking products work just fine and I’ve done site surveys to prove that it’s not a congestion issue on the 2.4 GHz network I seriously hope they’ll fix the app issues or whatever they done or these things are going in the trash can or letgo and be some else’s problem.

Good technology that needs work. I must say it is awesome knowing what is going on at home when your away. I gave this product only two stars initially because I have had numerous problems with it ever since I got it. I have had problems with WiFi connection, batteries and poor video quality or delayed play back when someone is either at the door or in my driveway. I contacted Ring support more than I can count and every time I did the same trouble shooting that never fixes the problems, you would be better off getting something that actually works, I am taking it down and replacing it with something that works. I may consider using Ring again when all the problems are fixed, until then better luck next time Update: After speaking with Sam from Ring headquarters, she did everything she could to help me. Sam offered a full refund for the products and stayed in touch even after I received my refund. Because of Sam, I may consider using Ring Cameras in the future. Sam know how to treat a customer and she made sure I was satisfied. I am updating my review to 5 stars because of the service Sam provided me with. This is what I call customer service, Thanks Sam.

Live Video Lags after ring, HomeKit never coming. I have owned one of Ring’s best product offerings in the ring video pro. The problem with Ring is 1.) they ALWAYS promise features and updates that never show up. For example, If you own an iOS device and keep falling for Ring’s baloney “we are working on HomeKit” story just keep in mind they’ve literally been saying that for almost three years and they haven’t even been testing HomeKit in public beta yet so it’s not showing up anytime soon. 2.) The most important function of the camera is the ability to quickly access the video when there is motion or someone rings the doorbell. For some reason, whenever either of those events happens, the live video freezes up and won’t let you access it. I believe this is because the camera starts automatically recording (which is good), but it’s incapable of recording and letting you access the live feed at the same time. It’s extremely inconsistent. What is the point of this if you don’t get to see and talk to the person until two mins after the event? So bad. And it’s NOT my internet connection. I have several other far better WiFi cameras in that area of the home that works flawlessly and I have a 1,000mbps internet speed (regularly 300+ over WiFi). Ring over promises and under delivers. Save your money!

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Great product. It’s working fine since installed (4 months) ,, as I noticed from the comments I would say most problems mentioned here related to the internet speed,, how close your wifi to the device,, the only disadvantage I found was the life of the battery which not suppose to recharge before 6 months but not sure about that as i used to test it a lot since bought it ,, recharged the battery second time weeks ago will see how it goes now,, but after all it’s working perfectly,,, just read properly the settings instructions and make sure your internet strong and close enough.

Everything I always wanted in a battery operated remote security camera!. The title basically says it all. This battery powered camera and the app it comes with are exceptionally well designed and realised, and as a package it is all I’ve wanted in a security camera. I could go into minute detail as to why I love it so much, but in a nutshell it’s everything. Well done Ring! I’ve already purchased another two cameras, one for my shop (as my current hard wired HD system doesn’t have an alarm and satisfactory mic and speaker).

Good but has its issues. Do you know when the ring app says you only need one and MPB upload one MPB download… That’s not quite right we have 100 download here and 20 upload and yet still those ring cameras don’t record everything and sometimes won’t respond when you need them via large for the price they’re good investment it’s just a pity that I give you the wrong story about the signal strength you need for them to work

Product is only as good as your internet speed. A great cost effective security measure for your home. Ring is a fantastic tool for security and communication. There are times when you cant log on but that happens when there’s an issue with your internet not the product. If you have Pro it records the times you miss a ring or a motion sensor so you can always view the recording later. I highly recommend this to all my family and friends. Hey Ring, can I get another camera for this glowing rating? 😉

Why force updates?. This new idea of just forcing a person to update an app on the spot is awful. Today I got an alarm and tried to see what was going on and the app just stopped working till I updated. No warning, just stopped. So much for critical alarms when you need them! There can be no circumstances for Ring to do this. Also, reading through the privacy info, it seems no information is kept private at all. If any data are kept private, please point out which.

Better not have wind outside. I don’t mind it. Customer service is pretty good but I have two cameras for outside and they go off every few seconds on slightly windy days and when it’s very windy you need to turn them off as the battery even with the extra solar panel chargers get very low very quickly. The solar connection disconnects on a regular basis for no reason so if I knew how annoying all this was going to be especially when wi-fi isn’t strong all around the house and all the way to the back yard. You are limited with where you can set up the cameras. Save a bit more and buy something better is my opinion or pay extra to get an electrician to connect them and buy Wi fi boosters.

Don’t bother. I’ve had two rings now as the first one broke, the button to connect it to WIFI stopped working. I got it exchanged from the place of purchase no worries but ring charged me straight away for another subscription even though when I spoke to them they said they wouldn’t, sure enough they did. Plus, the second year they charged me the annual fee had gone up more than $7 with no formal notification of this. Plus, it never connects properly to my modem and it’s not a modem issue as I have had it checked. I have a fast 5G connection the only device in the house that won’t connect is the RING, it connects at random times but when I need it to it never does. All in all, I can firmly say I’d not bother with this product. It’s poor and not worth the money. Best advice, find an alternative product.

Overall Product. We all know that wired security systems are always going to be the most reliable and the best quality service. You need to make the Ring service work for you some of the time, whether it be via a Wi-Fi hotspot to boost your wifi signal etc. The build quality is excellent and these products have improved over time you could not really ask for more, the app is quite flexible, I honestly would not use any other product as I am totally satisfied with the ring system.

Apple TV app. Would be nice if you could view your cameras on an Apple TV app like some other companies have done as it shouldn’t be hard to add an extra bit of coding to allow the app to work on the Apple TV too. Apart from this it’s a great camera system! I’ve only got cameras setup at the moment but would’ve liked to use the doorbell intercom but our front door doesn’t suit any type of video doorbell intercom unfortunately as it’s a solid glass door right across the whole entire entrance of our house which I hate but my parents liked the design of it but I’ve always liked security cameras and other things like this where as they aren’t interested in this kind of stuff compared with me I’m a big fan of these things like security cameras and video doorbells and so on. But it still would be nice if you could access the app on the Apple TV so you can view all of the cameras you’ve got in the Ring system instead of just on an iPhone and an iPad but at least you can get notifications on your Apple Watch though but wish the Apple TV was included in the deal.

Need Specific Conditions to Work, Then Amazing. For all those reading the negative reviews, I think what is happening here is that Ring isn’t doing a good enough job of alerting people to the minimum requirements for the Ring. We have had our Ring Pro for over a year but have moved into a new development in Australia where the Internet is quite good. We have 40Mbps up and about 100Mbps down. Things work very well and very consistently and this is despite all communications needing to go through to the USA and then back again to Australia. There is some lag time to make the connection. It’s around 5 to 7 seconds. It’s not long enough to have people leave the door so it’s not a problem, though I do wish it weren’t so long. The key is enough upload bandwidth. If you don’t have at least 2Mbps up consistently, it doesn’t seem like ring is a good option. I would say 5Mbps up would be a more realistic minimum, especially for the Ring Pro. If you don’t know how fast yours is, you can test your connection online. Please note that a very large portion of the US, Canada and Australia wouldn’t have enough upload speed so you must understand this before buying and installing.

Useless ‘feature’ in latest App Update. I notice the latest update of the Ring App now includes a “Solar Panel Status” option under the Power section which appears to be little more than a shameless marketing gimmick as it does NOTHING other than recommend adding one to “Extend Battery Life”... I have already purchased and connected one so this ‘feature’ would seem redundant. Come on Ring, show your valued customers some respect. We’ve forked out big money for your products and you treat us with contemptuous Protect Plan pricing, useless ‘features’, functions that don’t perform as promised (like Chime Pro tone changes that don’t work properly under iOS) and STILL no Apple Home connectivity after announcing it some time ago. Stop treating us like fools for having invested in your product, these are security devices intended to protect and prevent, not some child’s toy with flashing lights, bells and whistles!

Ring doorbell. I have had the door bell for ages but lately it changes from hardwired to battery. It does eventually charge up and change back to HW LATELY ITS STAYING ON HARDWIRED BUT LOSING POWER. ITS NOW DOWN TO 46%. NEVER HAD IT SO LOW. NOTHING HAS CHANGED EXCEPT DOING A UPDATE Also since the last 2 updates when u go to change smart response it won’t open up. I have emailed ring so many times over the last 12 months and no answer as my flagged video’s disappeared

Great Potential - slow loading notifications to iphone & ipad. I like the Door Bell and Chime Pro devices and had really intended to purchase the spotlight cam, but have been holding off until they rectify the load time on devices - very slow, with the cause well gone by the time the app opens, this despite the fact that my modem/router is only 10 feet away and outputs 23-24mps. Also, on occasions I receive notifications that appear, but do not open on my devices. I think their devices have great prospects, however there's a few bugs they really need to iron out first, then I'll have no bones about purchasing the spotlight cam.

HUGE SUBSCRIPTION COSTS! price hike! TOO expensive. DO NOT BUY RING PRODUCTS!!! Subscription jumped a massive 25%!!!!! for one device! Such a scam. Honestly there are so many other better option out there without the nasty fees that just keep rising! Ring - securing their bank accounts = safe n sound. 0/10 The product itself looses battery life with every charge… the video quality is so poor you can even make out a face or number plate.. the footage is always fuzzy and blurred at the start… and more of the recording. The mounts for the devise are poor and restrictive for positioning when mounted. The casing wethers very quickly The battery’s take 8+ house to charge up They take money off your credit card with out notification or reminders!! And never provide a receipt. Bulky outdated low quality product not with the money at all. Far far too expensive for what you get and the fees are raised after you have already purchased the devise. Very very misleading and deceptive! DO NOT BUY RUNG PRODUCTS

Doesnt meeting expectations. The Rings battery wastes very quickly, and often without warning. it doesnt always respond on all devices when someone rings the doorbell. Cloud recording (only saving option) costs $50 a year, this cost is not advertised. Video quality is very low and doesnt even fill the screen, lots of black around the edges. (Yes that means all advertising of this product uses a super-imposed image.) For the same price you can get a swann setup with 4 cameras recording locally, no internet required. With free online monitoring. I feel very ripped off (also, i have NBN 50, so internet speed is not the issue) Ultimately its too unreliable to do the job it's meant to. The chime sound is very annoying and not customisable, this is absurd for a digital product in this price range. The battery has never shown an accurate reading since purchase, and takes 16 hours to charge, not very useful when it's designed to have to be removed to charge...

Does not work on Telstra network. I gave this 5 stars and worked brilliantly for years. But as of June, Ring Doorbell 2 Pro LIVE VIEW does not work in the Telstra network. It use to, but not anymore. I rang the Ring team who said yep, it is a known issue that the Ring Door bell Pro does not work with live view in the Telstra network since June and they don’t know why. I’m in disbelief! This means no live view or answering the door bell or using the chat/intercom. Wow. Telstra, the largest network in Australia and your leading product doesn’t work with it !! Amazing. Flood cams work (on Telstra network) but Ring Doorbell Pro only on wifi or another network (non Telstra) providers. Please fix this !!!!!!!

Pros and Cons. So, the actual quality of the footage is fantastic, it’s very clear and the night vision is great- but there are a few cons. 1. When you get a motion alert it can take anywhere from 10 seconds to a whole minute to load the live feed. When I’m at home it loads within a few seconds, but when I’m out and on 4G it takes forever. 2. When I purchased the camera, I saw nowhere on the box nor was I informed by the salesman that I would need to pay a monthly subscription to view footage. I found it a bit sneaky and although it’s not too expensive I would have rather opted for a more expensive camera without a subscription had I have known. 3. I get ring notifications on my Apple Watch which pop up with an option to snooze for 30 minutes or snooze for 1 hour. Regardless of what I click it does not work and if I’m in the area the alerts just keep coming through until I unlock my phone, open the app and change the settings. Yawn. If you want cameras to put in areas rarely frequented then sure, otherwise it’s just frustrating. They really should remove the subscription fee too.

Bit slow. We have the ring and the ring pro extender installed and it is good, but there is a lag of when the doorbell is pressed and the notification on your phone, it also lost one star as it only works on the 2.4gb band of wifi and having to pay for a subscription every year, overall it is great has worked every time we have no problems with video streaming to the app and the battery lasts around 3 months before needing to be charged again.

Something very wrong!. I purchased my ring door bell yesterday and set it up without a hitch. HOWEVER! There is a bug in the notifications! I have managed to figure out why notifications where not coming up on my iPhone when the screen was off and the doorbell rang. Every time I turn the Bluetooth off on my phone so my Apple Watch didn’t connect to the phone. The notifications would work fine when the doorbell was pushed. If I turn Bluetooth on and my Apple Watch connected. I push the door bell and my phones screen would not light up and I wouldn’t see the notification on the phone. However the notification would come up on my watch and alert me. I would then pickup my phone and see the notification once the screen light up. What in the world? So I did some more testing and discovered, if you turn ring notifications off in the watch app that it actually fixes the issue! Push the doorbell button and the phone screen light up and the notification works perfect. So it would seem that the notifications will only work on one or the other. Either your phone or the watch but not both. Would have been nice to know this from the beginning and saved me like an hour of testing. This can be easily fixed with a small bit of coding in the app. But it’s going to take the developer to do it. Until then it’s notifications on one or the other. I hope this helps someone if they can sift through all the other feedback.

Unreliable. Usually very slow to respond, and almost every time I’m rushing to answer the doorbell, especially remotely, it churns and churns and I end up missing the person completely. It happens too many times that I can’t recommend. It also no longer stores more than a months worth on the monthly $5 subscription I pay, it also no longer records for as long as it used to when motion is detected, and the night vision is only ever in black and white now when at first it used to be colour if the front light was on, now it is very dark too and barely worth it for night. It’s helpful during the day when you’re not in a hurry to check or review something. I’ll be looking at alternative products to update and definitely checking if they require ongoing subscriptions attached to it. Updates have been useless.

Concept great but could be better. We have had out Doorbell pro and floodlight cams for 9 months. The idea behind them is great! However, I find the nightvision on our floodlight cam to the front not so great. I’m sure it used to be better. We have our floodlights in the eaves which the device has limited flexibility to accommodate at this angle. This could be improved for versatility. The “cloud” facility requires improvements also. A search criteria section should be added for ease. If it can’t be accommodated in the app, it should definitely be added to the website dashboard! There was a glitch on the online dashboard today that couldn’t narrow down my “starred” clips because they were from 22 days ago and said no data. So I scrolled through 22 days of thousands of clips to find the ones I wanted (that were starred). Opening the app on my iPhone 7plus (not an old phone) with nbn FTTP at WiFi speed 75/35 when someone has rung the doorbell is time consuming. It’s not instant and the person is ready to walk by the time it opens. Sometimes you just want to see who it is from the comfort of your couch before deciding to get up or not. Still very happy with the decision to purchase and will probably make purchases in the future but it needs some fine tuning

Notifications won’t work!!. All notifications have suddenly stopped working since the update. I have followed all troubleshooting instructions (deleting and reinstalling the app, removing the device from the app and reinstalling, checked all notification settings on my phone and app, reset my phone and checked internet connection) and still do not receive ANY notifications on my iPhone! Very annoyed as I have only had a few months and have spent $350 on the doorbell plus the chime! PLEASE FIX!!!! Update: After speaking with a Ring support member, the issue was somehow fixed by them updating the doorbell firmware which is apparently supposed to happen automatically. 3 days later, notifications have once again stopped. Very annoyed!

Saves on overseas calls!. I love my doorbell. Sit it on live view on my desk at work and watch as my kids arrive home. Initially had alert delays but put plugin Wifi extender near the front of my house and now works great. Doorbell paid for itself when I was overseas. My kids would ring the doorbell when they wanted to talk to me and I would answer halfway around the world. They would then take the doorbell off and go and sit down and we could chat for free for ages. It is a bit like one way Skyping! Amazing product for the price.

Birds Eye View useless in Australia. Birds Eye view seems like a great functionality but is completely useless in Australia. I think “MapBox” quality of maps here is terrible. I’m in Sydney and Birds Eye view is just a massive blur of an aerial shot taken several years ago. It’s also a complete pain to turn off Birds Eye view as a result of the maps being horrid. I really hope you choose a new provider and get clearer and more up to date map images. If Birds Eye and 3D is such a big feature now of your new and more expensive models, you should be able to budget more on a more appropriate solution for Australia. Also… deducted another star because of Ring compatibility with Orbi Mesh devices. Have spent 10 hours on tech support. Have amazing quality speed wifi with great coverage yet the new spotlight pros suffer and stop working with it (my previous model spotlights working fine). I had to set up a new network on a different model router just for these cameras. I’d also like to see face recognition like google has. Id also like to very much see access control system so I can open a strike operated gate from the app. Then I could have bought a ring doorbell instead of a different brand intercom which can open my relay operated gate.

Too much lag / unreliable motion / doesn’t record more than 30sec / poor playback. Seemed like a great idea but is fairly problematic. If you’re in Australia you can forget about live view... I could make it home from work before it opens. The lag between motion detection or door bell press and the time it takes to open on the app is so bad that the average delivery driver or visitor has turned and left before the app even opens. I can make it to the front door, collect a parcel and say goodbye to the driver before it opens... if it opens. Worse still, it only records for 30 seconds. Not long enough to see what happens and no way to adjust. Hello guys? Some motion events are completely missed by the hardware. There’s obviously a set time before it detects another motion event... but what is it and where can you change it? Certainly not with Ring. 70% of the time the recorded 30sec won’t even play on the app. Thoroughly disappointing. Have had it almost a year. No worthy improvements to the app or hardware / firmware. Give me a call @ Ring if you want a product that works. Everyone else you should probably wait for a better product.

Ring Doorbell. I am profoundly deaf and cannot use a hearing aid, so this RingDoorbell is fantastic I have it paired with my Apple Watch as well my iPhone. Every time someone rings the doorbell it vibrates on my IPhone as well my apple watch telling me there is someone at the door. Besides that it will pick upon my iPhone and watch so Far it has covered over 15 kms away and I can also open the ring icon and speak to the person at the door as soo as they ring what a lifesaver it is to me

Motion snooze not happy with it 😡. Please update it so I can turn motion snooze off it turns on automatically after two hours and there’s no way to turn it off it’s either snooze for 30 mins 1 hour 2 hours 3 hours 4 hours it’s really annoying cause people come to our door and I can’t see if anyone is there someone very important came to the house the other day and it didn’t notify us because the stupid thing was on snooze and I never even turned it on it did that automatically and there is no way to turn snooze off period it never used to do this 0 star rating for that one if im honest it could’ve been better instead of having 30 mins 1 hour 2 hours 3 hours 4 hours there should be one that says 30 mins 1 hour 2 hours 3 hours 4 hours turn off but there is none since I can’t choose 0 star rating I have to unfortunately 1 star rate it before writing this review I am disgusted in how it don’t say turn off this is outrageous please step up your game get your act together and fix it so we can turn it off not just have options like 30 mins 1 hour 2 hours 3 hours 4 hours

Great stuff when it works. I like the concept of ring2. But can’t agree more to one of the other reviews. Used to work well but since last 2 months does not get connected when you need it most though my wifi and mobile coverage are at its best. Also the battery life is around 40 days if you access live video 5-8 times a day to answer calls or check when there is a notification. I suspect that the new version of the app or the bell itself acts funny if the batter charge reduces to 25%. There is no intuitive way to subscribe the cloud storage through the app.

Awesome, with proviso’s, needs good wifi!. The Ring doorbell and app are brilliant, IF you have good internet. It really is that simple! I have about 1.5 mbps up which is I think about the minimum needed. If you have slow ADSL, or in fact ANY problem with your internet service including weak WiFi at the front door- you’ll likely have major issues. I have found there are also problems which affect many of my devices including another brand of security camera, when used with my Telstra cable modem- ended up changing to a different, better quality router, and switching the modem into “bridge” mode which solved all my issues. Blame the crappy Telstra modem, not the Ring! Three other family members have them as well, and all have good internet, and all have almost zero problems with the Ring Doorbell. (I don’t have hard wired power to my Ring Doorbell, yet still get months between charges. For those experiencing less time on a charge, or poor connectivity, I’m guessing it’s more than likely a wifi problem, with the Doorbell struggling with the internet connection.)

Dont buy if your in Australia. I have never written a review bc of the hassle. However I am so frustrated that I feel I need to warn any potential Australian buyer. Here is some info bf u purchase. 1 - There is a monthly fee for live video views (you have 1 month free subscription and then u need to pay monthly). You will not see this called out in their marketing or packaging. It is false to assume you can live video view without $$ monthly fee. 2- the time lag for a notification that someone is at the door is ineffective. They are gone bf u can connect. It does not function properly. I have high speed internet and bought the ring wifi booster. Doorbell is 1.5meters from wifi booster...Still non functional. Video feed needs to bounce from US server to Australia. Ring has not spent the money for effective bandwidth. 3. The battery life is appalling. I dont have ring wired directly to power (rely on battery). I have to recharge battery twice a month. Save your money. Invest in an Arlo system for security and safety and a normal door bell for visitors. Hope that helps T

Never works well. We bought one of the original ring devices and it’s never worked well, jittery, blurry, freezes, lags etc, we put it down to a slow connection and thought it was “us” not “them” however we have since updated to the NBN and gotten a faster modem but nothing has changed. I do wonder if it was faulty when we bought it? Surly the new ones couldn’t be this bad right? I kind of wished I exchanged it a while back. I do want to point out the exceptional customer service though, probably the best I’ve seen, responsive and fair.

Buyer beware!. It's a pretty good app, but I find the video is a bit hit and miss picking up cars entering the driveway. This seems to be a product of sometimes considerable delay between the motion and it being detected, if at all. Still happy with the product overall. However, not happy with Ring subscription, after only two months of usage, increasing from AUD$40 to AUD$50 (25% increase) speciously for extra storage and extra download both of which I neither need nor want, especially for a single device. I'm left feeling ripped off. 🤬

Glitch with “Modes” not appearing on Dashboard. I have activated Modes. However when I open the app (after closing it completely), the Modes controls don’t appear on the Dashboard. To make them appear, I have to go to the Settings screen, then after a few seconds the Modes menu option appears in Settings. Then I go back to Dashboard, and the Modes controls are now appearing. This happens every time after I have closed the app — which is really annoying because I want to be able to quickly change the Mode when I leave home or arrive home — but it takes longer because of this glitch. Please fix in an update!

Great App needs an improvement or two. I love your app and your product however we need to be able to set how long the recording is for so not just 30seconds. Also after 5seconds there is a glitch where it pauses and then movement starts again on the other side of the driveway. Also can only go back two months into the passed. Should be able to go back as long as we would like!

Great concept & product, requires solid BW.. I have installed a first generation Ring door bell (720HD) and remote chime. Could not justify the additional cost for the higher definition camera. This would also only increase the demand for higher BW. Both products work very well. I did find that the battery life on the door bell is significantly impacted by the duration and frequency of video streaming/recording. The chime runs off mains. I have since wired the door bell to mains, note if you do not have an old doorbell that was powered from mains via a transformer, you will require a fair amount of work , but it can be achieved very well with sourcing the required components online. I personal find the system excellent as I have installed it into my aging parents home to ensure they are not bother by unsolicited sales staff and scammers. It provides them and me a level of peace of mind ,that someone(me)/something(Ring) is watching over them. I am located interstate. GREAT IDEA , RING.

When you updated 1w ago to fix bugs but…. When your company try to updated and fix bugs but my house this model isn’t working for both of us phone. All datas are been wiped, both phones can’t connect with our door ring. Also I’ve been trying reconnect it but when I go to connect with WIFi and it’s can’t go next step! The connect button isn’t work, only if I typed 1 more space or one more digit to go to next step! The issue is I AM NOT BECAUSE RING TO CHANGE MY WI-FI PASSWORD!! There are more thing connecting with!! Never feel happy with product since the day 1! Hard to setup, can’t connect with customer service immediately, can’t fix any problems!

Not as promoted. The delay to get "Liveview" is terrible. I have a great wifi signal and the modem is only 2 metres away from doorbell, however, it takes nearly 2 minutes to get any picture and that only happens ever second time, it is "processing video" every other time and I have to cancel and restart. The subscription service is terrible. We were charged twice and then they unsubscribed us (mid month) without any notification by the Ring company and they immediately deleted every single video taken during the subscription period that we had paid for. The "help" team admitted it was their mistake. I contacted their "help" service within 3 minutes of the service going down and ALL video lost even though the problem was their end. Do not trust them! The app "improvement" now takes three options to tap through to get to the "liveview" it used to be only two.

Solid, but light on features. This is a great app for the basics of managing a camera but it’s lacking in a few essential features. You can create “modes” such as ‘away’ or ‘home’ but you don’t have good granular control of how the system operates in different modes. Eg, I always want my camera to record motion, but only send me alerts when it’s set to ‘away’, but that’s not an option. The app also asks for access to your location but it can’t do anything with that location. It would be useful it changed modes automatically based on my location.

Ring Doorbell 2. Love knowing and having the security and piece of mind 24/7 with my Doorbell 2 and Doorbell after some issues I had a few weeks ago and very happy to help out in anyway while I was having trouble and it turned out the problem was with our internet connection and not our doorbells but yes do have one small problem with the items and that is video quality with the wi-fi as picture is not clear and that is no matter how far away it is from the wi-fi other then that really recommend the Doorbells

Overpriced, slow to connect, poor WiFi extender, Can’t set schedule for chime. Deeply disappointed with my Doorbell and ChimePro and Ring app product for a few reasons 1) The free account only allows you to see live video. If you want to go back even 10 seconds you can’t without paying Ring a monthly fee and there is no option to save footage locally. At least give the free account the ability to go back a few minutes? 2) There is a noticeable delay in answering the doorbell and by the time you connect and can see the person they have often given up and left. 3) The ChimePro WiFi extender capability is a joke. Signal is blocked by a single wall only 5 metres away. 4) There is not a setting in the app to set what times of day a particular chimepro makes audible noise. You can manually snooze the chime but not tell it what hours to operate on a schedule. Overall this is an overhyped, overpriced, and under delivering product.

Smart alerts are … not smart.. When you're going to have notifications like "Person detected at …" it better actually be a person. That's an alarming thing to read at 3 am, only to discover it's a cat. Really need to work on detecting animals. Casinos can recognise people's faces via database from half way around the world… you guys with your similarly unlimited budget should be able to tell the difference between a person and a cat.

Great Brand - Great App. You couldn’t get a more “Apple-like” experience. The Ring 2 Doorbell I bought was beautifully packaged with clear easy to follow instructions, setting the product up in this app was very straight forward and it works as described. Although performance has been slightly below expectations from time to time, I’ve established that is just a limitation of my home WiFi. I can’t wait to build on my Ring collection of devices.

Take it back to the shop!!. After a month with the the ring system, which in theory is a great idea. It simply doesn’t work, very well. The lag in connecting to the cameras is laughable! I hoping that this is read before anyone decides to purchase the system. Their support is almost non existent.... and basically read scripts back to you. If you do randomly get an alert, then you can’t live view the camera until it finishes the recording (if and when it chooses to do so) which basically means this product operates on false advertising. To use all the features you have to pay a hefty annual fee. If you have just bought it, get back in the car and take it back. Save yourself the insanity of attempting to get this thing to work as advertised. Ps I’m very techy. And even after analysing all the frequencies of my local and neighbouring wifi networks and adjusting my modem channels accordingly, nada!

App/ring doorbell cam. It’s been a year since I’ve purchased my first ever ring doorbell cam. Everything was doing great, the app was easy to navigate and access. But for some reasons lately the camera aswell as the app has been playing up or glitching and this doesn’t usually happen. I’ve tried restarting both the app and the camera. I’ve deleted the app and downloaded again. The ring camera I have taken the battery out and put it back in I’ve factory restart like 5x. I’ve also reached out to their customer service, I get the feeling all their consultants are offshore. As I’ve noticed their service has gotten low. Especially not having enough patient to navigate their customers on fixing and helping the issues. Clearly theirs a language barrier going on, so patient and being attentive is key to a success communication. But unfortunately it’s just been very hard to resolve the issues and now I’m left with an app that doesn’t work the way it used to be and my doorbell cam has been glitching in just under two years of purchased.

Improvement Required. I’ve been using 2 Ring door bells and a chime on a remote property for more than eighteen months, and found it quite useful. The batteries required recharging about every three months, so I connected them to a mains power source. Should have done it from day one! The negative I have is that they are triggered too readily, with many false alarms. The solution would be to include an infra red heat trigger as well as the movement (pixel image) sensor. That would eliminate all the false alarms caused by movement of branches, reflections, and shadows. Keep working on improvements Ring. Cheers

Where’s apple watch support?. Like it so far but one thing thats really letting it down is no apple watch support. Now it does show the alert on watch (u cant turn that off) but u cant interact with ring from your apple watch which btw apple watch takes over alerts so u dont even get the sound/ringtone alert u have selected for the ring app. Plz make a watch app that lets u check the camera at the door because as it works on watch atm is annoying as u can only dismiss alert on watch then u have to open ph rush to live view & by that time people have left so only work around i can do is have alert noise turned off for motion . Plz make apple watch version eould make this app & product so much more intuitive😊

Motion warning scheduling. Motion warning scheduling has been discussed for over 2 years. I have made several entries to the ‘community page’ only to get the same standard reply which answers nothing’ even after threatening to return my products and closing my account, this is the reply I received on messenger. “ Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. Your feedback helps us improve our product, which in turn helps us grow as a company. We will forward your thoughts and concerns to the appropriate team.” Rubbish. Don’t expect a return Customer or recommendation from this end!

NO Video Doorbell and Chime Pro motion detection schedule?!. This is a suggested feature that needs to be added urgently as a security measure to address the increasing break ins. In the Ring app it is possible to create a schedule so if the video doorbell detects motion, linked devices can react (such as turn lights on) during defined scheduled hours (ie 6pm to 6am). My example is that motion detected by my Video Doorbell during 6pm to 6am will turn on the two linked lights we have located at the front of the property (Spotlight Cam and Floodlight Cam Wired Pro). This works exceptionally well! My suggestion is that it is important that this same type of functionality is added with the Chime Pro so that if the video doorbell detects motion during a set schedule (ie 6pm to 6am) that the user can set a tone to go off only during the scheduled hours! The interim solution provided by support is to manually silence motion notifications on the chime pro during the day but this only indicates that the desired schedule function was somehow overlooked. Please fix as soon as possible. Thanks

Ring. Good app, haven’t really had any issues at all with it, the layout is good and easy to review footage. I’ve got a suggestion- my partner and I both have the app and it would be good to somehow show that one of you has reviewed footage when you get the motion activation notification, that way you don’t have to double up on checking footage - like if one of you checks the footage and it’s just a person walking past that the camera has picked up and it’s nothing to worry about, then you can mark it with a green tick or something so other people on the account know they don’t have to check it too.

I was hesitant due to price too. But it is totally worth it. It's exactly what you're looking for, don't waste your time umming and ahhring about whether it's worth it. It's worth it and this is my experience. Installation? A breeze. Literally comes with everything you need (e.g. diodes if you're hard wiring, hammer drill bit for masonry, screws, handy little quality screw driver, anchors... Everything. You don't need anything else unless you're going into brick.. Then you obviously need a drill. Setup? A child could organise this. The only thing you need bring to the table is the ability to read or listen or watch, and your wifi password. Image quality? Yes. It's subjective I know but I'm blown away by my ring doorbell 2 - esp the night vision. The app? Amazing so simple to use, share with other users in the house, and even the defaults are great. It automatically begins a trial subscription to the protect basis plan for 30 says and saves your videos to the cloud for your review whenever you need. Subscription!? Come on its 4 bucks a month really, there's no way they are making much money on that service considering the video transfer and storage. I bought this to give my wife and I some piece of mind in what's been a troubling area lately. It is serving it's purpose perfectly; and I hope this review help others.

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Major software bug. Can’t use my Ring Bridge because it says “echo 4th Gen off line”. This is a software bug. I don’t have any such device. Creates an install loop for the bridge and flood light that always ends with the above error. Won’t let me install the flood light because it says the echo 4th gen is off line. Keeps making me reinstall the bridge and never works. Support says I just have to wait for them to fix the software. Meanwhile my newly installed Ring flood light/camera just died. Amateur hour.

Always glitches. For a security app it’s ridiculous that it’s always glitching. I have had it for a year and find it so stressful why it takes ages to load when I click live or when it won’t refresh the feeds and I have to click it. @Ring you see there are so many complaints and yet make no effort to fix this. It’s absurd that I pay yearly for this

So slow it’s almost useless. So slow it’s almost useless. If there is motion at front door or other cameras it takes so long to load. Also sometimes it doesn’t even load. I know it is not my wifi because the Rssi on all camera is below 45 and I get more than 80 mbps download speed where each cam is. I thought I bought quality cameras for around $300 per camera. And $14 for cloud recording. RING YOU HAVE TO FIX THIS.

I’m So Glad. I’m so glad I finally got rid of my Ring doorbell. I have all my hair back. Less stress in my life. This is after five plus years of fighting with this system. I invested quite a bit into the system. After one of the external chimes went dead, it was the straw that broke the camel’s back. So, to replace the Ring, I bought a Eufy doorbell with the home hub. The thing has been flawless for almost two years now. Plus, no subscriptions!! If you are looking for a reliable doorbell, don’t, I repeat, don’t get the Ring system.

Useless and so slow. Useless and awful!

Doesn’t Work. This app doesn’t work like it once did. Disappointing. The WiFi connection is fine, the internet is fine… the settings are correct and have been adjusted numerous times… but most of the time the ring does not turn on to record. Someone can be standing or walking by right in front of it and it doesn’t turn on to record. What good is that? And it takes way too long to activate the camera when you do it manually. What a waste of money.

Suddenly slow. I have had the ring floodlight can for over a year, and it has been great. That was until recently, when I could no longer get the live view, and the device says the wi-fi signal is poor. Nothing has moved or changed, and even if I place my extender in the same room as the device, it still won’t show the live view. Something has happened with the latest update.

Hit or miss? No, it’s a miss or miss. 1 out of 10 times I can see who is at the door. The rest is streaming error. Such a waste of time and money 👎🏼

Npc’s. Keep an eye out for open na noor guy🗿

Broken. Was working just fine until this most recent update. No takes for ever to connect to live view and for all recorded info. Kinda useless when you want to speak with a person at your front door. Come on fix it as it was not broken before the update!

Wow this sucks. For service that shuts off for zero reason look no further. Bought it for security, I get alerts but it won’t connect to the internet? Oh and they’ve double billed me, sent a credit to a closed account and count that as me being paid back. Rip off artists Also the lights NEVER STOP TURNING THEMSELVES ON; night mode does not work. Defective crap, awful customer service telling you to reset your modem, then reset EVERY SINGLE CAMERA, wether or not it’s hardwired and not easily accessible. Buy any other product. One that doesn’t shut off when you internet goes down would be MUCH smarter

Unreliable. When ring works it is great but more often than not it doesn’t work. Invest in something you can rely on.

It hangs fix it. Fix the software

Price increase. Not happy wit the recent 30% increase. Especially when the cost of living has gone up 6%. I smell greed, how do you justify this outrageous increase. I won’t be using this service any lounger after it takes effect. Dale

Video is processing…. Takes forever for the most recent event to be loaded. Almost 15 minutes after it happened. Wi-Fi signal is strong, hard wired camera. Just weak software.

Could be better. I find everything a little slow. By the time the doorbell rings and I hit notifications to the buffering of the video, I can’t remember a time there was a zippy experience. That said, I do enjoy using the app, I don’t like the way they tried to make you subscribe. Some features I would like to see is being able to talk to the person with my watch, and CarPlay support to be able to see who’s at the door when I’m driving thank you keep up the good work

Limited Functionality in Canada. Disappointing to read about functions on their website only to be told later that it is not supported in Canada.

Wired or not, this app sucks!. Why does Ring struggle so much?! I’m on gigabit internet, top routers and yet, there’s massive delays when answering the door or even looking at feed for 4 hours ago. Seriously! You’re making me consider moving back to traditional systems which record 24/7 and have clearer images than the Ring Doorbell Pro (wired). It’s been 3-4 years I’ve been with ring and when my subscription is done, I’m jumping ship.

Pretty good, just a little slow. It is slow to connect, and display the video feed. I can understand Wi-Fi and internet connectivity might be a factor. It is also very slow to ring the app physical doorbell, even though mine is hard-wired. I think it may be set up not to ring the doorbell until connectivity is established. Sometimes, I just need the bell to ring as soon as guests press the button!

Really Flaky Paid Cloud Service. The app is fine for the parts that work. But time after time, attempting to view history results in the usual message about not having an internet connection. Their suggested help is awful - turn off cellular data, reboot phone or reinstall app, none of which work. I pay for this history and can't even access it on the app - seriously? I don't think the developers really understand what is going on and just try to guess at random 'fixes'. The app is the weakest part of the whole service and really has me second guessing if I want to renew with them for next year.

Changing systems. Given the fact that you charge a monthly payment to use this atrocious app is absolutely insane. It works at best 3/10 times. No more ring! Garbage!!!!

Remove Timeline feature. disappointed in being forced to use the timeline “feature”. Makes it slower to get to alerts, and slows down the app in general. A terrible and unintuitive part of the app that appears bolted on after the fact. Nothing makes me want to purchase products less than the removal of existing choices in favor of forced annoyance. Give the user the choice of turning it off. It makes the app so slow now and I have missed people coming to the door, by the time the doorbell View opens they are walking away.

garbage. ring motion light lasted less tyan 1.5 years and quit working, light just flashes continuously…do not buy.

Constant Streaming Errors. Used to work well, now live view only works 50% of the time and says streaming error. Nothing wrong with connection, just bugs that have needed to be fixed for a long time. Save your money and buy another brand

App. I cannot open the app on my celphone on time when there was some on my front door,

So slow it’s useless. Please change your slogan to ‘Always home... with a short five minute delay👍.’

App and device have become very unreliable.. The app isn’t consistent (likely the device). Sometimes it connects to the camera, sometimes it doesn’t. I have tried changing routers, resetting device, uninstalling app. Very frustrated.

Older units, toss in the trash.. I guess they built these $300-400 units to last only about three years. The Ring Pro older units loose the image quality with time and the Windows 10 Ring app is no longer supported by Ring. The software is slow with older iPhones. The older Ring Pro units do not work well with the latest software. The old units have very fuzzy images and Hangul all the time. Ring should compensate the customers with old units. 😟

HORRIBLE. The software designer is a Moron. Since he has no clue what he / she is doing. It says it needs a 2nd authentication and it sends you an email with instructions how to set up the previous step you were at “how to setup an authentication “. Morons

Event history. I would like to see a UX Design student do a dissertation on how, after all these years, Ring has managed to not provide a way to filter event history by date. I mean, the word "history" is right in there. What product designer thinks I want to scroll through thousands of events to find something that happened 2 weeks ago?

Waste of money (for me). Bought the Spotlight Cam Battery, downloaded the app, signed in and then boom. I can’t use the stupid thing because I need a cellphone to get two factor authentication. Sorry. Not going to get one. This is really troubling because the trend is that one day soon you won’t be able to live without a smartphone. Appalling and disgusting. You can take your Ring and shove it…

Bring back the older time line view. Everyone in this family hates the now fixed new time line view. It was great when you could chose but now the app just sucks. Sorry Ring you got this totally wrong. The amount of times also this app is “refreshed” is way to much to fix minor bugs when the real bug they need to fix is the big lag in time between th actual ring and the app then the door bell ringing. I have the pro and that in my opinion should be professional with little latency. My door bell rings much later and I have fantastic internet speeds. That and the new direction of this timeline leaves me with little to like about the direction Ring is taking.

Horrendous support. I’m shocked by how low is the support level at this company. Avoid to be sucked in this mess of company. The hardware has a good quality but if you have to call for support then good luck.

Newest update is terrible.. Extremely glitchy since updating.

Terribly slow. The ring app is too slow to be useful in any sense! Also their units are over priced! The „security“ sign in process is simply stupid! Buy pne that directly downloads onto sd-cards or your computer! Ring is just a money gran!

Crap. Every since the update, I can’t watch live anymore. It just loads and never displays the view. And because my Ring is a few yrs old they won’t do anything to help. They want me to buy a new one. Crap

Streaming error. Since the last update, can no longer connect with my phone or iPad. Was always a slow connection but now nothing. Reset my network equipment made no difference, doorbell is useless. Could have bought a complete security system with motion sensor for half again as much and been much happier! Recommend to avoid this junk

Can’t use it at all with my VPN. Literally won’t do anything but notify me of an event. Won’t load the video, can’t access any account settings, can’t access or change password or 2fa settings, can’t even access customer support through the app. Just keeps saying “not acceptable”. Sorry but having to disable one of my security features (my VPN), to use another (my security camera) is the only thing that’s not acceptable here. This is now officially the last Ring product I ever buy.

Fire the developers….. …. Worst app I’ve ever tried to set up! One frustrating nonsensical message after another. Everything is gine st my end but endless error messages at every stage if this app. JUNK. Technical support phone numbers are just as bad. Canadian number simply disconnected on multiple attempts to get help. This is how much they value our business I guess. Very disappointed in Ring overall. Planning to return the whole thing even with it already installed. If it wasn’t, it would be on its way back already!

Slow. I have the ring doorbell, the app is way too slow at opening, when there is motion notification by the time the app opens the person has already left, same with live view. Way to slow, I'm using iPhone 5S, with no apps open to slow down my phone. I had to mention that cause manufactures always blame the users equipment to justify there faults. The app is slow and the app is slow and that's all there is to it.

Live View not working. Strong wifi connect but not able to do live view since updates

Way too slow. The time it takes the app to open and actually get to live feed when there is somebody at your door is unreal. By the time it actually loads up the camera, whatever you wanted to see is gone. And then there is the option to view a clip of the motion afterwards... however half the time the app will not let me open it. I would definitely choose a different make/model/manufacturer if I were going to buy a doorbell camera. This one is incredibly slow and almost useless. I would also like to point out that I have a new iPhone, it is only a month out and one of the ones released just this past fall. My phone is not the problem. The app is.

View time. View time takes too long

Jan update bugs. Since the update a few days ago it keeps showing a number of alerts even tho I’ve checked them in the history.

Terrible. Too slow and you can’t check all camera live at the same time

Read the reviews please. Ring please read the reviews on the app. It needs a lot of improvements. Slow camera loading, laggy, crashing...so many things need to improve.

Room for improvement. They have introduced 2 step verification and that’s fine but the app itself is mighty sluggish in connecting, so that by the time you are eventually connected and blessed with the LIVE VIEW, the person outside your door has already left

Update has glitch: video always zoomed in. This new update has a glitch, in “live view mode” the image is normal and fully visible but when you play back a clip - it’s always a little “zoomed in” - you are unable to unzoom the image and see the whole image at once! you have to use your finger to scroll around the video to see the entire image and there’s no way to fully zoom out in playback mode. This is a glitch: please fix.

Live feed. Can’t go live feed since 6 of October

Constant streaming errors. Not sure what is going on. But over the last 3-4 month I have had constant streaming errors. It simply won’t connect anymore. However it does say the camera is connected to the wifi and speed is good. I also have made no changes to the wifi that could have caused this problem. So that leads me to believe it is on your server side.

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Really disappointed. My daughter purchased the ring doorbell for us for Christmas and were excited to install it. We were all very disgusted when we found out that we had to pay for a yearly subscription to use the doorbell after the first month. Nothing on the packaging said anything about this being the case. We did pay for this year but will not renew because we are finding it to be very unreliable. When there is a ring or motion, the first thing you see is a white light that lasts around 10 seconds. When the light goes away, usually there is nothing there. We live in a quiet neighborhood and a car goes by maybe once an hour. We live around 30 feet from the road and the only thing we can see are the garbage trucks stopping once a week. If someone is walking by the house, it doesn’t record that. If someone is walking or parking in our driveway, it doesn’t record that either. We have it set up for all the “zones” and it doesn’t record most of them. I was snow blowing our sidewalk right in front of the ring doorbell one day. I went to check if it was recorded and it wasn’t! Have had several people ask us how we like it and have told them how disappointed we were.

Great idea but the service doesn’t always perform as expected. I have many of the ring products and love it when it works. The app takes a long time to open and when it does it’s too late to see what triggered it in the first place. I have many false alerts some days and none on other days. I hope they fix these issues. It’s great that all devices are covered for a great price for an entire year subscription. It is also great that your devices will be replaced if stolen or damaged. The app also needs reconfiguring. It’s a hassle to look through all the devices to get to the one you wish to view. Having to hang up on the live view setting is also a drag. I have nest products and get in, out, and around the app very easily. Customer service is amazing. I have already began purchasing YI products as a back up as they are extremely inexpensive and offer free internal and paid cloud storage options. Ring has a new home security system that I’m interested in but will wait a while on deciding to purchase. They should first work out the problems on their current products and not rush into other services.

Zero Complaints with Ring. I’ve hade the original Ring doorbell for almost 3 rears and really like it. I have had no issues that weren’t resolved within a few minutes by their OUTSTANDING CUSTOMER SERVICE. A couple of weeks ago it helped verify that the Post Office mis-delivered 2 packages and I got no argument from them when I told them I had Ring that video recorded, showing my postal delivery person did not leave any packages at my door. They found that my neighbor got the delivery by mistake and interestingly the, one package came from a pharmacy and IT HAD BEEN OPENED!! Of course the package clearly had my correct name and address on the label. I just can’t imagine why someone would open a package that was so obviously medication for someone else. These neighbors live right next to me. Incidentally, I live in a very small town and everybody knows everyone else. I took them off my Christmas card list. Incidentally I just installed a ring 2 and love the improvements. I moved the original Ring to my back door. It’s great for keeping an eye on my dog.

No Background Refresh/Poor Usability. I would love to give this app 5 stars but cannot due to several problems. 1. I enabled background refresh, but whenever I open the app the camera view is form many, many hours ago—often yesterday. Sheesh. Why can’t the app update these views in the background at least every two hours? 2. No matter the settings, the Ring Floodlight Cam Pro always thinks my 53 pound Samoyed dog is a person in the backyard. After I see it’s him in the live view I have to click the settings gear icon, then click a confirmation dialog box to confirm that yes I indeed want to go to settings to enable motion snooze. Why can’t we have that control on the live view page as well? Why challenge me and then make me go to another screen to perform a simple task? And please fix your motion analysis software so my 53 pound dog is not classified as a person. (Even though he thinks he is. But that is a different matter.) 3. When I open the app to change the mode of my system (Home or Away) I have to wait two - three seconds for it to sync up. Again, if background refresh is enabled it should be ready in an instant or take much less time.

Waste of money.. The ring camera that I have is a useless paperweight. During the trial period I observed that the camera seldom picked up cars in my driveway. In fact an accident happened in front of my house on our country road. My driveway is 35 feet wide so the tow truck pulled into my driveway while it loaded the crashed car onto his flatbed. This truck was in my driveway for over 30 minutes. The camera did not record any movement in my driveway. Several times UPS delivered packages to my home. The camera did not record the truck on most of the occasions. It never captured the UPS driver delivering packages to my home. On a few days days the camera recorded the truck leaving my driveway. Additionally, the camera never recorded my wife or I coming into our drive way. We would pull in, open the car doors, get out, grab groceries from the trunk, close the trunk before the camera began recording us walking beside the car towards the front door. The camera was positioned where we could see on live view both vehicles and our camper clearly. The distance was set to record approximately 20 feet behind our vehicles. The battery charge lasted just over 21 days. This was a wasted purchase that never worked up to my expectations or the hype.

Picks up vehicles but not people??!!. We have had the doorbell since January, and have waited to leave feedback hoping it would get better, however, sadly, that is not the case. First of all, it was well into February before we could even use it as it was “too cold” where we live! After the weather warmed up to an acceptable temp, we tried again. The Ring doorbell is supposed to be designed to NOT pick up vehicles, except for very large ones, however, on multiple occassions delivery people and solicitors have walked all the way up to our door and left before it ever picks them up, and we can pull into our driveway and pass the front of the house before it alerts, yet every single vehicle that passes on the road is picked up?? It has become so unreliable that it is of no comfort knowing we have it. The only thing that works reliably is the doorbell feature, I didn’t pay $200 for a bell !!! On the occassion it actually records activity, in the daylight, it is bright white for several seconds before the camera focuses, so by the time it engages, all you see is the person’s back as they are walking away! At night, unless there is a light on, all you see os black, picks up nothing but darkness! So VERY disappointed with this expensive doorbell !

Ping to phone. If you’re upload speed is less than 5.00 u will not get a ping to your phone . Though you’re camera and flood lights will work but won’t notify you , and that’s the whole idea off this Camera Cam . If you’re having a problem your net work speed is to slow ! PS Do not use a Pro Chime that they offer for free , this will use all your internet speed and shut the camera cam down from working ! The chime alone they offer u for free is good and works but only if you’re internet speed upload is at least a range of 5.00 . I have that speed now that my carrier gave me for free . Though I have the speed I still had to move my modem closer to the camera cam . They sent me a replacement Camera cam after the Pro Chime stopped it from working! But good luck sending the old one back if you’re printer is down. I asked for a return label for 15 days to be mailed to me , and got sure no problem, I had to go to STAPLES and print the label ! Nice people at this new Ring company, but all the did for me was YES me to death ! Finally got it working, but would never purchase another item from them again , 2 stars for customer service keeping there promise. Check your internet speed before you purchase anything from this Ring company !

Poor poor service. Just bought my ring pro and other than getting it installed and the chime constantly repeating its in set up mode and go to the ring app its utterlyvuseless at this point! I’ve downloaded the app and cant even get past the set up stage of just trying to create an acct!!!! After entering my password and hitting done it just keeps saying no internet connection! I’ve done all its rec steps for IF it doesnt work. My internet signal is fine, I can go 75’ into my backyard and still get signal and I have the newest iphone!! I’ve even tried another phone. After going around and around with customer service they say its the app itself ( contact apple ) or my internet ( which is working FINE for all other devices ).. Customer service basically said sorry its not the system its your app or internet. But doesnt this system work hand in hand with the app?? Wasn’t that the whole purpose?!?! Just an I’m sorry is not what I’d expect after reading the inventors story on the packaging.. you can’t see anything else on the app without setting up an acct so how do you get help with the app?? I’ve just purchased the ring pro, 1floodlight and 2 smaller cams which are all getting ready to go back! Thank goodness I DIDNT buy for our other home too!!

Ring missing basic features. Giving only 3 stars for missing features that I have been asking through emails, Twitter, Facebook and phone calls for almost two years! One basic one is ability to turn off or at lest snooze recordings. Currently it is a nightmare with tons of videos both ring doorbell pro and floodlight camera is producing. I taking about my activities like cleaning the front porch, daily watering my plants, or just hanging out on my own porch - I don’t want to be recorded, I don’t need additional 100 videos for that hour. The same with my backyard floodlight camera. Cutting grass, any yard work, any activity my own produces 100s of videos to manage and sort through. Ring doesn’t have time to add feature to add ability to better control recordings but do have time to add linked devices!! I tried it and guess what now both of my cameras produce twice of junk videos instead of 200 videos now I’m getting 400. Ridiculous, seriously I’m thinking about switching to different product, I hope ring support is reading this review!!!!

Nearly unusable.. I’ve had Ring going on 4 years. The last few updates have seemed to make the app slower and slower. I have fast internet at home and 5G phone service and when I go to arm my cameras or check an alert, I only get a message saying that it’s “taking longer than expected.” Yep, anything longer than a couple of seconds is longer than expected! It should be ready basically as soon as I click on it! Even if the app stays open on my phone this is happening. It makes the service pointless all around if you can’t get to it when you need it. It struggles to get to a screen to arm and forget about checking an alert that something is happening in real time. You can’t view it or get the app to do anything to even get the saved video to load. What am I paying for?? Also, the app keeps trying to open neighborhood area notifications and goes to random posts. I even arrow back, and it opens it again; it takes 3-4 times of this back and forth nonsense to get back to the Home Screen. Very frustrating. Please redo this app! A year ago it was just fine. If the app is fixed, I’ll update this review. So if you’re reading this, consider it faulty still.

Terrible. I’ll first say the video quality is good not great but good. However when someone comes to the door and doesn’t ring the bell it doesn’t always capture it. It’s hit or miss. If it does it doesn’t keep recording. Maybe 15-30 seconds of video. You might see the subject come to the porch but never leave because it quit recording. If you don’t have a subscription you cannot even look at any recordings. I can walk outside to greet someone. It will record for a few seconds but then quit. Never showing the interaction. They could have robbed, killed, or roughed me up and no one would have saw what happened. If it did happen to catch it. You gotta pay RING to see your videos. Sometimes when I’m out and answer a ring it can take minutes to pull up the video. After the subject is already gone. Doesn’t matter if I’m on Wi-Fi or LTE. Maybe if you could see your videos for at least a week without paying RING to see them the device would be semi worth it. We already paid couple hundred for it. We shouldn’t need to pay for personal videos. The battery life is terrible too. Always having to charge it. I really wanted to like this product. Will be looking elsewhere.

Product isn’t ready for market. Update: product is now worse. This company has figured out that cheerful customer service is cheaper than selling a product that works. Now that there is competition, and the Nest actually works, there is no reason to waste your time with the Ring garbage. Here’s the thing: people really, really, really want this to work. But like asking for a birthday pony, it isn’t ever going to happen. This company will take your money, spend hours on customer service calls, then blame the internet for the Ring Pro’s failures. Hopefully an attorney will sue this company. Old review.....Warning: it takes 20 to 30 seconds from when someone pushes the doorbell until you hear it on your phone. By then, they’re gone. The video function is spotty and the device needs troubleshooting every 2-3 days. Many times it doesn’t start recording until after we’re in the door or the person has left. I’m sad to say that after spending hours dealing with this device, it just isn’t ready for prime time. Save your money. The doorbell doesn’t work, video doesn’t work, doesn’t consistently connect to wifi, the motion detector is junk.......This company needs to be sold to a company with sufficient capital to make the necessary capital improvements.

It was a 5 until Ring had a crash and then update their system!. Yesterday Ring had some kind of major crash and I can understand that these things can happen. But what I don’t like is that Ring decided to change things and NOT let anyone know what they were going to change. My MAJOR issue is with the dashboard preview. Before this I could be in “Home” mode and I could use the preview to look what was going on around my house and also to check how my son was doing playing outside(He is 8 and we have an enclosed property). Now I have to either change the Mode to “Away” and trigger the motion sensors and have my entire house chiming just to either see what’s going on around my house or to just check on my son. The ring app for my family and I WAS perfect! It was to use and espically how USER FRIENDLY it was! I hope that Ring will change that what they did with that “Home” feature and let us just open the app and there would be a few screens showing what was going on outside. And the next time they decide to “update” their system and make changes, I hope that they would tell use first or get an opinion On what we think about what they would like to do. It’s OUR sense of SECURITY and OUR SECURITY that Ring has to take into account when making “updates”.

Was great. The app has always been a little slow. Not a big deal. It also interrupts your music even if you don’t watch a video which is a little annoying. I rarely get push notifications about a low battery till I pull the app up and then all the sudden a notification comes through (yes push is enabled and background app refresh). Since Ring has opened this to the public, even without ring, it’s a joke. I get daily neighborhood notifications from the paranoid recluses that live in bomb shelters. They post comments like “the leaves on my tree were moving but there was no wind”. People now are posting videos of solicitors. Not to mention when something’s actually happening people don’t post cross streets or a general vicinity so somewhere in my 12 sq mile neighborhood somethings happening. I use to appreciate the helpful videos with actual crime prevention. Now I have to shut off these notifications because they are so frequent. This started great and is just going down hill. Of course there’s a delay in recording from your camera (even with the motion recordings) so you tend to get the back end of someone or nothing at all when it really matters. You’re better off getting an actually CCTV system if you’re concerned.

18 months in I don’t like it much anymore. The app is getting buggier and buggier as time goes on. As of late I’m told repeatedly that there was a problem deleting videos, to try again later. When I go back to the dashboard and tap history again I’m told there aren’t any videos. We’re they deleted anyway, even though I was told there was a problem, they would not be deleted? Are they still floating in the cloud somewhere? The cameras are activating way too late, or sometimes not at all. For instance it takes my mail carriers 10 seconds to reach my mailbox (by my front door) from the time they get into detecting range. Half the time I only get to see them when they’re already 10’ away again, after putting whatever into my mailbox. That means that someone could walk right up to my camera, having been in detection range for 10 seconds or more) and blind it with a piece of black tape, and I’ll never have a record of any of it, let alone of what happens afterwards. Starting to look like a big waste of money. And the Rapid Ring takes way too long to activate also.

Could be much better. While this app does what it is supposed to do, it needs major improvements. Let me explain you... When watching video playback from other people’s post, there is no scrubbing; you cannot fast forward or replay portions of the video. You can only ‘jump’ to sections of the clip. Why is this important? Because when you watch a video and want to identify a person, their clothing, their actions, their car, etc. you need to be able to replay that specific few seconds of the clip, but you cannot. You have to replay the whole clip or keep jumping to that ‘area’ of the clip. This is not a smooth user experience. Additionally, maybe it’s my iPhone X or iOS version, but when i get a notification and get redirected to the message board or Live video, It doesn’t load properly unless I exit out and re-navigate to that message board or video shot. It’s like it is not fully loading and i always have to go back to the ‘start’ to reload the the section. This app gets 3 starts because it’s got those performance issues and the lack of functionality in video playback.

Posted concern to neighbors was deleted by staff. We have a number of cameras around our property in an urban area of mostly single family homes. In the past several months “protests” have come very close to our home. Family and friends nearby have experienced property damage, theft, threats and intimidation from “protestors.” Around the country violent and aggressive groups are taking their activities into residential neighborhoods. Around 12:30am a couple nights ago a vehicle with a bullhorn drove down our street. We woke up, but I didn’t catch what they said. All I caught was the word “incomng.” I went to the ring app and posted an “unusual activity” asking if anyone heard what they said because I was afraid for my family given ongoing tensions. I received a notification the next day that staff decided my post wasn’t of interest to neighbors and deleted it. I responded upset saying I was concerned for my family’s safety. They responded,”We’ve reviewed your post and we that it’s not quite right for Neighbors. We need to ensure that posts focus on issues that affect the entire neighborhood so that everyone can benefit from local crime and safety information... We hope you understand our decision and continue to engage with your neighbors in an effort to create a safer environment for your local community.”

Update.... Everything worked great and we were very pleased with our Ring Pro doorbell and even paid in advance for a year of the video saving option. In addition, we recommended this product to multiple friends, family & neighbors, who in turn also purchased one. However, after this update, the video does not work and after contacting customer support they told me I’d have to take off the cover and reset the doorbell and start from scratch as we initially did at installation. Since we can’t locate the special screwdriver enclosed with the installation box, this is not possible. Would have been helpful with all the guides included in the box if it was noted, “Don’t lose this tiny obscure screwdriver or you will not be able to reset your doorbell video camera each time we update the app.” Update: After contacting Ring about a replacement screwdriver, they shipped one to me and it arrived today. I was able to recalibrate the doorbell and as of now, it seems to be working. All of our saved motion perimeters were lost and had to be reset, but hopefully this will not happen again. Customer service was fast and prompt.

Stranger ID not possible. I have struggled with Ring since March 2018 initial set up for the Spot Lite Cam Battery. I have had several units replaced to no avail. Getting someone to answer the phone is next to impossible. Plan on spending along time until someone answers. Courteous people but that doesn’t cure the performance woes. These units cannot process detected real time without intermittent blank spots in the video that ranges for 5 second gaps to 15 second gaps which results in the loss of facial recognition. The units detect motion of cars moving perpendicular to the camera but rarely detect and / or record anyone walking directly at the cameras. Alarms go off and yet no video! Because of delays for video recordings, the intruders in and out are missed completely which seems to be related to alarms (when you get an alarm) with no video. These units need a flash memory incorporated to ensure recording of the video, then after the 30 seconds upload to the Ring Cloud. I question the cloud to efficiently upload existing videos as many recordings never reach the cloud. Ring-fix these issues. Essentially I’m unprotected after buy 3 of these units and spare batteries. Also, there is no way to directly save any critical recording to my iPhone. Outrageous

Durable cameras in the cold. I purchased two Ring spot light cameras for my 2nd home in Idaho mountains. I purchased Ring products because of their ability to get down to -20F, the temps get there in Idaho once in awhile but consistently -10F. I have had them for two years and they work very well without issues. I also purchased the alarm system that works with my Schlage locks & sensors throughout the home. This is a 2nd home for us and we do short term rentals. Being 1000 miles away I have been able to lock the doors remotely because a tenant left it unlock or know when the windows has been opened and let the housekeeper know to check to make sure they are locked when they clean the home. It’s a peace of mind, I pay $99 annually to get the Professibnal monitoring that includes lifetime warranty on all my cameras, sensors and alarm system. They have a phenomenal technical support. I have a different system where I reside permanently and will be changing it to the Ring system.

It’s a scam!. The technology is well engineered but after 30 days you pay for video storage. The service is not terribly expensive at $30/ year BUT if you don’t buy their service the camera is nearly useless. There is apparently NO local memory on the camera to record even a microsecond of video events. Clearly there MUST be a video buffer that holds the data before it is transferred to Ring’s remote servers. Ring has intentionally prevented consumers from accessing locally recorded content. 😡 Also, once my trial subscription ran out I suddenly started having connection problems with the device. I would receive notification of motion but then could not open the video camera - it says “temporarily unavailable”. Nothing has changed in the local network and there is NO reason I should suddenly start having this problem. Ring has clearly engineered the device to fail if you don’t give in to their extortion. I know this may sound a little ridiculous over $30/ year but as an engineer I know the company has intentionally designed this device to extort money from consumers and it really makes me mad. Okay, rant over. I will now pay the extortion money and think about starting a competing company that has morals.

Great product/app/and customer service. I have a couple Ring Doorbells that require the use of the app. The app is easy to use, has step by step instructions and videos for set up and various functions of the app. There is the option to "live view" or watch playback of motions and/doorbell rings. Within the app you can change the range the doorbell detects motion and also turn off certain "zones" if you feel you don't need to watch that particular area. You can also turn off notifications for both motion and doorbell rings and it will still record. As for the customer service at Ring, each rep I've spoken with has gone above and beyond to provide excellent customer service. I have two Ring doorbells and a Chime Pro and am currently looking into their other devices to add to my existing home security. If I could change one thing it would be to add the option make motion recording last longer when I haven't answered the alert on time. Maybe a minute vs the 20/30 seconds.

I just want it to work. I live in an apartment building in NYC and purchased this along with about 20 other neighbors. It seemed like the solution to our security worries with the ability to screen visitors via video. We have have super high speed internet and the ring chime. And we all have the same problem. Despite having fully lit hallways, the video is in black and white. Basically, it’s stuck in night mode. Only 5% of the videos are in color. One neighbor thought the night vision view was normal and was shocked to see color one day. This creates multiple problems. The red LED lights come on every single time and the device clicks to indicate that it is recording. The video is basically garbage as we were promised high quality color. The battery drains quicker because of this. This problem is well documented (google it) and common among ring users. We have all tried customer support and while they have been responsive, we still don’t have a solution despite multiple factory resets and replacement units. This problem could BE EASILY SOLVED if they just added the ability to turn off night vision. I cannot understand why this simple solution cannot be implemented immediately. What use is this if the thing doesn’t even basically work.

Won’t update and lags. I have one of the very first Ring doorbells and have been using it for a good while. I loved this app and device when we first bought it and recommend it to many friends. For the past six months or more, it lags like crazy. I thought maybe it is my WiFi but after reading reviews (and checking my WiFi setup and speeds many times), I’m convinced it’s an app problem. I have turned my app notifications off for the last 3 months because it does me no good to get a doorbell notice and not be able to respond to someone at my door because it’s refreshing and unable to catch up. By the time the video starts playing the person is gone or leaving...same with motion detector mode. I also receive notice about an update for the app every time I open the app but the app seems unable to update—starts and never completes. I have an iPhone X with newest updates so it’s not because my phone is too old. This app is not well supported on the development side. Needs to improve or this product will go away. I’m currently looking for a better alternative. Disappointed because I was completely sold on this product and was considering expanding into the other products until it went downhill. Glad I didn’t waste my money.

Horrible!. I feel like I wasted my money buying the ring video doorbell 2 because it only works when it feels like it and not when it’s really important to work. I purchased the ring video doorbell 2 because we have no peek hole on our front door to be able to see who’s at the door. Once someone rings the doorbell and I go to open the app to see who’s at the front door it stays on ACTIVATING DEVICE and by the time the camera decides to activate so I can see who’s at the door the person is gone! This happens A LOT! It also happens if I want to look at a live view. I could be leaving my home and one second I’m on the video then I disappear. The sound quality is horrible and has a lot of static. And, The video isn’t working like it’s supposed to work. I’m at the point where I feel like giving up on the ring video doorbell and just ask visitors to call me when they’re at the door. It’s ridiculous how something so expensive turns out to be a waste of my hard earned money! I tried getting help with ring which worked for a few days then it went back to working the way it was before and it still continues to not work properly. I wish I never bought the ring video doorbell 2 and I do not recommend it to anyone.

Ring 2 upgrade disappointing. We upgraded to the ring 2 and have more trouble with this one than we did the older model. The voice function is worse and barely audible, it has large gaps and delays and sometimes just doesn’t pick up a thing for hours. It is vital for us to have this work for protection of our Airbnb guests and our property. It seems that almost every time we’ve caught something that needs reported to Airbnb the video stops working and won’t pick up a good portion of it. Recently we had an attempted break in and our front door lock ruined. The ring picked up the activity around 10 pm with showed them messing with the door but then the ring had a long gap of no activity and it never picked up them leaving or any further activity until some dog ran through the property 4 hours later. So much for security. We’ve lost income due to the ring not functioning like it should because Airbnb won’t reimburse without a video or picture. The first ring never shut up & captured every fly or moth but had a good picture and voice. This new ring just times out of the blue, delays to record before or after, the picture isn’t as clear as the first one and just got forget being able to hear any voices clearly.

Super glitchy app. Ever since we got this, it has just been full of errors and problems... it’s just been a mess. I mean half of the time you can’t see crap what’s going on in the cameras and other times it’s just glitchy, blurry and frozen or it’s just so slow. And when I press my notification because somebody or something just went by I press it and it just goes either black or white. I mean holy cow it is bad and yes I have called the company & they have tried at times to help but honestly it’s just the product and service are just crap. We got this because we’ve had our vehicles broken into in our home almost broken into three times now & both of the times that these things happened after we purchased the ring system cameras, it happens not to capture people moving all over the yard which there were four thugs, I mean are you serious? I get in the settings, it says it’s 100% charged,connected to our Wi-Fi and everything is good but yet when things happen it happens to not even see or a lot of times even see us. But yet when nothing is going on sometimes the cameras are at a perfect angle and we have clear visibility and then other times it’s just crap

Not good for Night Video. Ring makes a decent product for Alerting you of motion, 2 way convo and Day video. However for night video the ring is seriously lacking. This is why I purchased the ring because of frequent vehicle and home break ins. I wanted to be alerted when there was a motion and to share the video with authorities and neighbors when needed. This night video is a complete joke. The video is pink when it should be black and white. (Google “Ring pink video”) I’m not asking for clear color at night. But the option to manually set color or black and white would be great. At least black and white. I opted for a real 4K security camera with a built in microphone and records to an as card. No monthly/yearly cloud storage which ring banks on again. It also alerts me via mobile app of any motion and allows me to save crystal clear video and audio to my phone for sharing. I’ll use the ring to scream at them seems to be all it’s good for. Their support is also worthless. Asking for tons of info and never getting the issue resolved. Over a year of “the next update will allow this or that” they just read or type from a script no real resolution. Don’t waste your money on this product. Buy the Nest Hello or a real security camera.

Ding Dong Dummies!. I really love the Ring I am disabled and home a lot who ever invented it gets 5 stars from me and two thumbs up, however I think people use it as another Facebook and post non emergent things on it like for instance, seen two people underneath a tree talking and laughing don’t know who they are, or seen brown dog walking down the sidewalk with no human companion, just really silly things. I get notifications all day and maybe 1out of 50 posts are serious, I wanna hear things that are useful to me that are true emergency like I seen someone on my ring trying to get in my house or lost child please be on the look out, it’s just so abused by the elderly woman and men or noisy neighbors who just sits home all day with nothing else to do but get on the ring and start posting miscellaneous things. So I say start using the ring for what it was invented for, not to use it as another Facebook or Instagram, the apps are already out there for them, if I offended you then that just means you’re the one out there abusing the Ring Door Bell

Needs more features and better organization. First things first this app needs a panic button. Don’t do anything else until this has been accomplished. Most people are going to keep their phones on their bedside table, not a keypad. How is this most basic feature missing? Secondly the app is not at all intuitive. It takes forever to perform common tasks. I should be able to view and modify which sensors are active in which mode directly from the dashboard. The mode buttons are RIGHT THERE. No, they want me to be sure so they made the process take 95 steps. And how come I can’t change the chimes for the entire system? It had to be individually? Really!? I have 14 windows and 3 doors in my house. For heavens sake. The activity logs are individual as well. And please don’t get me wrong there should be an option to view each sensor’s log individually but it would be extremely convenient to be able to view a list, and to sort for what I need. I could go on but it’s 1 am and I’m sleepy, plus you get the picture. Make it better. I know it’s a new system and app but this stuff is obvious. Especially the panic button. It’s a good start. Hurry up with an update.

devices are excellent, app is getting worse. The Ring devices I’ve had over the years have been excellent. I had my doubts about solar powered cameras in winter but I’ve only had to swap batteries one time. The app on the other hand, which is what this review is about, has gotten progressively more complex, annoying and cumbersome. Internal ads (for “new features”) distract from real camera views. You told us once about modes and motion verification, we don’t need to see a reminder about the “great new features” every time we open the app. The device settings screen now has more tiles than fit on the screen without scrolling. Either organize this stuff better or let us remove things we don’t personally need - for me it would be “mode settings”, “linked devices”, and “shared users”, for others might be something else. And the message to “Add a Ring solar panel to Extend Battery Life” (their caps not mine) continues to appear for cameras *which have a solar panel attached*. Is there anything more useless than that? If this keeps up, after another few updates I’ll revise this review down to two stars. It’s a shame, you’d think they could afford to hire app developers who have some sense.

Latest ring update!. I installed the latest update and this is absolutely horrible! It had worked perfectly at door location and without any changes...unchanged router/network or devices. All kind of issues. It starting draining battery even though it was hard wired. I took off connection and charged 100% but it drained down to 70% in a couple hours. It wouldn't detect motion nor could you ring the doorbell..I called ring support and had to remove device reset and then reload on iPhone...very nice but it took at least 20min. It is now charging at door but wireless signal is poor. The reset made it work briefly then now it's back to poor signal and can't view device. Even when you can get a view on the camera it is very delayed and pixelated. I have 3 other camera none of which are having issue. The other camera devices were acquired prior to ring and considering switching if this is NOT fixed ASAP. Just wanted to warn everyone prior to agreeing to update. Is this an attempt for the company to try to get users to buy new devices....sort of like apple slowing down iPhones.. just wondering... Now doorbell won't connect and battery low and not getting email alerts as support promised would happen. Looking for new camera door bell and will place complaint with BBB. Any recommendations on new devices?

Pretty good but too slow. Edit: the rapid ring app is a huge improvement but I still have to give ring 1 star for reliability. Notifications stopped coming to my phone altogether. My chime pro failed. What’s the point of a video doorbell that doesn’t notify you when someone is ringing it? Ring needs to halt all new product development and put all effort toward fixing their buggy software. The core experience is broken. Old review: As others have said Ring needs to work on the core experience of using the app before adding features. When you click a notification or answer the doorbell it is a minimum of 10+ seconds before you get a picture. I always find that I can just walk to the door faster than I can load and connect to the Ring app. I have an iPhone XS Max and 150mbit fiber with Ubiquity WiFi so I know the lag isn’t due to my hardware or connection. This core experience is one of the most important parts of the product and Ring needs to improve it before I can really recommend their cameras. The slow response time really makes the doorbell and cameras pretty useless for any real time monitoring and communication. The recorded video and motion detection parts work well, but Ring markets these things for their real time functions and that part doesn’t work very well.

Super Slow App; Motion Doesn’t Register. I’ve had the application for about 7 months and it’s been the most frustrating seven months. My application is consistently not loading live camera views and will stay stuck in the “loading” screen. I try to exit out of the application and do it over and it still does it. My SO has the same application since we live together and he has never had a problem with his until recently and it started doing the same thing. It also is terrible with registering motion literally right in front of our door. People will deliver packages to us, park directly in view of the camera, come to the door and it won’t register that someone came until they’re back at their car. Numerous times I’ve been told there’s movement and when I try to pull up the view, it gets stuck. Luckily no one has done anything suspicious or else I wouldn’t be able to do anything since the application fails to load within a reasonable time frame. I’m supposed to feel like I can trust The Ring to do its job but I’m starting to think it may not be the best product anymore and will soon switch to something that is way more reliable unless they can fix the bugs cause it’s getting ridiculous.

Ring has gone from innovation to garbage. Used to be the best on the market. Now they are just overpriced and no better than anyone else. Have been dealing with issues for months. First issue: unable to have multiple motion zones. When I initially got these over 3 years ago, I set up multiple zones that I could use during different times of the year. For example I had a zone for summer that would exclude the mounted flag so the motion/waving wouldn’t set it off, and would have another zone for winter when flag was down. Now I still have multiple zones but there is no longer an option to pick one as the default zone. This is an issue on all my devices. Basically you can set up 3 motion zones but cannot pick one as the default to use for motion detection. Support was clueless on how to fix it. Second issue: 2 cameras, same Elite Cam models, same firmware, both wired. On one I can enable Motion Warning, the other I cannot. It tells me that the device isn’t supported for that feature, when it clearly is because it is enabled on one of them. Support was clueless on how to fix it. Third issue: as you can image, this issue is with Ring Support. They were nothing more than a waste of time on both problems.

Highly disappointed. I hate I spent my money on this doorbell. I purchased this doorbell a while ago. It’s probably been almost a year. I have been trying to deal with the product because of where I live. I understand that my internet connection my not be the greatest. Well because of that I bought the extender. Only to find that the doorbell doesn’t work any better with the extender. Every since I’ve had the ring doorbell my videos come out clear whenever they want too. The majority of the time I have a black screen. I’ve only been able to see a live view maybe 3 times. Let’s just say 5 to give the benefit of the doubt. I’ve been paying the monthly fee despite all this hoping things would get better. For the past 2 weeks my doorbell and chime extender have been offline and I have tried numerous times to reset them. I’ve reset my internet (which works fine with everything else I need in the home) and there’s still no change. Finally I’m giving up and I wouldn’t recommend this product to anyone. Maybe the Ring Pro would work better for me, but I’m not taking any chances. It’s just not worth my time or my money. I am highly disappointed. I wish I had just returned it in the beginning like I started to.

Works pretty well with one bug. I’ve been using a Ring doorbell for 3+ years and have been happy with it and the app until today. Today I went to the website and changed my password. After changing out the website immediately logged me out, so I logged back in using the new password. Everything worked as I expected. Then I opened the app on my iPhone and it also asked me to log in again. I tried repeatedly, but consistently was told “invalid credentials” and after a few tries got a new email asking about the failed logins. So I logged into the website again, with no problem. After thinking about the situation I decided to try a different password, one with no special characters in it. Now I can log into both the website and the app. Why do you accept a different set of characters in the passwords used on the website and app if you’re going to share the same password between them??? For what it’s worth, the characters ^$@! work on both. On the web you can use an asterisk (*) in your password, but then you won’t be able to log into the app. Why do you permit that without a warning?

Unreliable product, bad customer service. Don’t buy.. Have had multiple problems setting up devices. Had them working intermittently. We have one doorbell and 2 chime pros. Originally the doorbell would open to view a person at door when they rang and I could talk to them. Then we lost that ability and they wanted us to pay extra for that. So I accepted just having a doorbell and not able to see or talk to someone. But the doorbell and chimes keep disconnecting themselves. And when I last has it working, the connection for voice was scratchy, inconsistent, one-way and basically useless. The core problem for me is that the product is continually unreliable and I have spent hours trying to get things reconnected. Calling customer service has been a poor experience. They are not patient. They redirect me to the instructions, which I have already tried. I am an older man and they have not taken time to walk me thru things to completion. Even my children have had problems helping me and we were ultimately unsuccessful. If RING only wants millennials for their product, fine. But this type of product could be very helpful for older people for many reasons. However, not if the product is unreliable and the customer service is so poor. In fact, I can’t recommend it for anyone of any age.

The good thing is...Ring provides security. My issue is not generally with the security, but with the impact of having a primary and shared account. My wife has the primary account, and I have the shared account. We need separate accounts because we have very different notification settings. However, as the primary, she has more options than I do. For example, she can get low battery notifications and I can’t. But I’ll change the batteries. How does this make sense? Our schedules are different and her work is demanding, so the fact that I can’t receive those notifications is an inconvenience at best. I also can’t add devices as a shared user. I have to log into the app as my wife to do so. If having a primary user is a security thing, why does ring keep suggesting I log in with her email and password? So while the app can be problematic, the root cause may be that the design of the system having a single primary is flawed, and it makes the app look bad. But like I said, despite these issues, at least we have security that works. That does improve the app score though. I’m tempted to add a star because what functions in the app does a good job...but I’ve been so aggregated with Ring after spending close to $1000 that I can’t bring myself to be that gracious.

This App is absolutely HORRIBLE!. First the video of clearer than other cameras I have. Finally & most importantly, this app is awesome if you randomly want to get no sleep. At this moment, the notifications are coming every 2 to 4 minutes (LITERALLY) with the sensitivity set to minimum and my zone set to cover barely anything.I just snooze notifications. So… I have the Ring floodlight camera. Initially the cars going past were what was setting it off even with the temporary subscription. Last complaint: I did NOT purchase the subscription because I was disappointed that I was not aware I needed something separate before I bought this. At the time my other cameras from their competitor was NOT like that. I saw it as greedy money grubbing when they could have just included a reasonable subscription in the price. Who besides me wants the camera without at least being able to see the video for 1 day, 1 minute, 1 second? It is ridiculous and makes no sense to sell you something with that price tag & such high expectations that you will NOT be able to use for it’s intended purpose … except I have another security system and mainly needed the motion detection floodlight (which by the way, flicks my neighbor every 2 -4 minutes at night)… Wish you well with that.

There’s a mute button? I think not. So I have my own ring doorbell because there have been many people coming over and I’m not tall enough to look through the peep hole, so I bought the ring doorbell so I can just check on my phone whenever I see someone at the door. May I also add that I have 2 dogs that bark every time when they hear someone knock/ring/or hear someone’s footsteps it’s just what my dogs do so every time I hear someone knock/ring on my door I look on ring but it takes FOREVER TO LOAD and when it does finish loading, I put myself on mute BUT, the mute button doesn’t even work! So I thought I pressed the wrong button so I clicked it again it still didn’t work so I tried all the buttons none of them muted me I can hear myself talking on the ring that’s how load I was... so they hear me talking or by dogs barking I keep telling them to be quit but they can’t understand me there just 1-3 year old puppies so I have to walk all the way to a quiet room in my house just so I can tell that person to LEAVE or tell them “I’ll be right there!” So I either just bought a $200 broken ring Doorbell or it’s just the APP.

Too many pixels. We received the Ring doorbell through our security Company and had it installed professionally. The ring door bell has too many pixels in the pictures or images that you see on the video. I don’t understand why there is a wide range option up to 30 feet when you cannot clearly see a face without thousands of pixels blocking an image. Especially at night on the Night vision we just can’t see whatever the sensor is picking up clearly. We know there is someone there but we cannot see the face just a bunch of pixel blocking the image and face that is there. Unlike the advertisement on television where there is a perfect image day or night of people trespassing and talking to you through the ring doorbell but in reality that is a lie you cannot see people clearly like that and then the mic is not that clear either when talking to someone. And We just don’t understand why there is an option for the sensor to span out to 30 feet when you can only see a bunch of pixel images or face. Were is the security protection in that? The police cannot help you if they cannot see a face The only time you can see a clear face or image of someone on the ring doorbell is if the person is 1 to 4 feet up on your mailbox or ring doorbell. Unbelievable!

Honestly, doesn’t do what it advertises. The app takes forever to load live. Developers reply it is fast but it is not 8 times out of 10. Secondly, the neighbors feature is pointless. I’ve noticed people post mailmen just doing their job but not to the satisfaction of people with odd expectations, or a few posts of people suspected of being suspicious, but the two times I tried to post (the first was a guy ON MY PROPERTY taking pictures of my mail and ring, and also putting a hand on the rind, and the second were two teens throwing glass into my yard), the review team decided these weren’t threats. People could post a cat nine times in a row, or suspicious people not even actually doing anything other than walking in a group late at night, but I can’t post literal crimes… Lastly, no matter how I toggle the settings, I can’t get the app to stop spamming me every time the speed trap across the street goes off. I don’t even have the street in my scope but the flash sets it off EVERY TIME! How can the app be around this long and there has never been a setting added to account for speed cameras?! It’s such a drain to my battery!

Decent app with some confusing hierarchy and missing features.. First of all, this is a fairly rich app that’s updated regularly, which is great. The downside is that the the organization of all the features is pretty poor in that I often find myself having to spend a significant amount of time tapping through seemingly endless menus in various locations within the app trying to find a setting. It’s frustrating. The other big problem is that despite there being many settings for my cameras that I’d probably never need or use, there are some pretty significant holes in those features as well. For example, there is surprisingly no ability to set a camera to run the siren automatically when motion or a person is detected, which seems like a baseline security feature to me. I have a camera set up in an area of my building that no one should be entering ever, but in order to set the siren when someone enters, I’d have to catch the motion notification and manually press the siren button, which pretty much defeats the purpose of a security camera with a siren built in, no?

Horrible costumer service!!. I ordered three cameras, I got them all set up pretty quick and easy but one of the cameras starts losing connection with Wi-Fi. So I switch them up to make sure it’s the camera not the Wi-Fi reach, so when I put the other camera at the same spot it works perfectly. So I called customer support and I spent ONE hour doing the same thing over and over. Get the battery out, put the battery back in and reset the camera, reconnected again, disconnect, connect again, take the battery out again, put it back in and on and on and on for 50min straight. Finally instead of shipping me another camera and me turning this one back in so they can troubleshoot or whatever they gotta do. They wanted me transferred to ANOTHER team of guys to keep troubleshooting probably for another hour. Which of course didn’t happen because I don’t have two hours to waste on customer support doing exact same thing over and over again. When it’s completely obvious that there’s something wrong with that camera. So right now I’m just gonna have to buy another camera and throw this one in the garbage! So great business they are doing at Ring.

way too slow, just doesn’t work that well. my ring devices and app NEVER work when i really need them to. i’ve had my ring doorbell and driveway floodlight camera for over a year and i still have not even once been able to answer the doorbell ring with my phone. at least ten times i’ve pulled out my phone to see ‘someone was at your door’ or ‘you missed a ring’ or some other nonsense. i bought a new iphone and router when i bought the system so it’s not my phone or connection. it’s like another review says maybe it’s the way ring buffers when it opens? i don’t know about that. and also, seems like it only records motion i don’t care about. every time i want to see who got out of an unknown car in front of my house.....nothing. and the neighborhood comments are only good for spreading fear. what a joke. we are creating a society of worried watch out for that car driving by your house nellies. ‘reports of a fire in the area’. okay, don’t we have a fire department? like, reports of clowns running around the neighborhood. there were no clowns people. i have countless hours of recordings of random cars driving by my house. when i really want to see something....good luck, the ring misses it. ring is just another frustrating phone app.

Still bugs to fix. The app works great for most Ring devices, but still lacks support others like the Ring Transformer for landscape lights. For example, the app allows you to group Ring outdoor cameras with the Transformer in a single lighting group, which enables the Transformer to light up when motion is detected on the camera. This is a really handy feature that allows you to coordinate all of your lights on the camera’s motion detector. However, the camera’s lights automatically turn off after a short time and, when they do this, they also force the Transformer to turn off the landscape lights, thus overriding whatever turn-off schedule you have set for them in the app. This is clearly a flaw. The app should prioritize the lifting schedule first and the landscape lights should only turn off and on with the camera OUTSIDE of the hours it is already scheduled to be turned on. Ring should fix this bug or, alternatively, give the user more options for specifying when the Transformer should respond to the motion detected on the camera. The fact that this bug exists makes the Transformer feel like an orphaned product.

Save your money. I’ve been a Ring customer for over 3 years. I have 5 devices and a bridge but the quality of service is not what it used to be. I deeply want to remain a customer since I’ve invested money in their products but lately all I’ve been getting are black screens when I try to review past recordings. I have high speed internet so I should not have any issues with my devices. Also, when I try to go LIVE due to a notification received, it will never connect and the person is gone by the time I’m able to see who is there. It would be faster just to answer the door instead than waste my time trying to use my cameras. My ring doorbell probably works the best but even that isn’t a 3 star. I have 2 outdoor wired spotlight cameras and 2 indoor stick up cameras and I’m not satisfied with any of them. The indoor cameras audio cuts off or sounds muffled when trying to talk to my family. The outdoor cameras, when they do work properly will capture every motion other than people. Even when it does capture motion it will stop recording even when there is someone there. What is the use of that?! Save your money people and look for something better because of right now Ring isn’t worth it.

Too many problems. I get a lot of false motions which makes the battery die fast. Wedge didn’t change anything, made 0 difference. The live view never connects when I need it to. It takes about 3 or 4 minutes and multiple app restarts to connect if it decides to connect at all. I have 250mbps internet and the modem is not that far away from the door where the ring is. It’s honestly caused more of an annoyance than anything. Having a video door bell doesn’t do much good if I can’t connect to it when someone is at the door. I’ve been using Ring since July of this year (2018) and have had to recharge it 4 times already after it draining to critically low. I’ve adjusted every setting and have tried every combination and nothing makes a difference. I still get motion alerts every 5 minutes and the worse part is each motion notification comes twice. I don’t know how much longer I can deal with this. Update: September 2019.. Over a year later and if anything the app is even worse. There’s no volume more times than not (assuming live view loads at all). Ring does a lot of updates for the app but I’ve seen zero improvement. What’s an update if it doesn’t do anything, now I have the same problems as before and then some.

Working fine, would like a few changes though. I’m surprised to see so many complaints. My modes do what I need them to. They turn on and off and I have them programmed. I don’t find the overall app loading time to be that slow. Could it be faster? Yes, but it’s not terrible. If I click on a motion alert notification it takes me to a live view. I doubt you could retrieve a live view through WiFi any faster than it currently provides. If your WiFi or connection is slow, then it won’t be the apps fault. I do wish they’d keep Rapid Ring active and supported for just basic camera operation. Hopefully that’ll change. I kinda wish they had an indoor mode so outdoor and indoor cameras were on a separate system, but that a minor issue really. I also wish there was a way to delete videos in bulk. I had several this morning of random walkers/joggers that I could have just deleted with one click, but I have to individually delete them. Otherwise I’ve not had any real problems with the system.