JCPenney – Shopping & Coupons App Reviews

VERSION
11.20.0
SCORE
4.7
TOTAL RATINGS
511,315
PRICE
Free

JCPenney – Shopping & Coupons App Description & Overview

What is jcpenney – shopping & coupons app? Shop the best deals on dresses, shoes, jewelry, and much more with JCPenney.

Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Never miss a chance to save when shopping for him, her, kids, or home. Buy items from brands you know and create a fun shopping experience that’s right for you. Shop new apparel, check prices in-store, see order history and so much more. It’s everything you want in an app!

SUPER SIMPLE SHOPPING
Find all the items you want at the prices you love thanks to our modern design. With the price check feature, you can scan products for store pricing and details! Try our True Fit tool to get your own personal fit & size recommendation for every style!

BUY IN APP, PICK UP IN-STORE
Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores!
Want it fast, use contactless curbside pickup!

SAVE COUPONS TO WALLET
Not only are the weekly coupons and rewards just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order!

NEVER MISS A DEAL
Everyone loves a great deal, and we want to make sure that you never miss out on a deal or coupon again! Opt in to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney.

SAVE YOUR FAVORITES
Save your favorite products for later and come back to purchase them at any time!

JCPENNEY CREDIT CARD
Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders.

We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the Rate Us section in the app or email us at apphelp@jcp.com. We’d love to hear about your experience.

Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more!

Continued use of GPS running in the background can dramatically decrease battery life.

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App Name JCPenney – Shopping & Coupons
Category Shopping
Published
Updated 23 January 2024, Tuesday
File Size 85.45 MB

JCPenney – Shopping & Coupons Comments & Reviews 2024

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Can’t purchase anything!. I used the app, loaded my shopping cart with 4 items. I LOVED the way the app allowed me to choose from the available discounts and told me which one was best! However, when I told it to pay, it asked me to enter my credit card number again, with expiration date and cvv number, which is no problem. But when I needed to submit that info, the number keypad that had popped up to allow me to enter those numbers would not lower itself so I could click the submit button. The button was covered up by the keypad! So, I was unable to order anything!! I don’t have time to get on the phone or boot up my computer to do this—I wanted to purchase through the app!! I even got into the wallet on the app and re-entered my credit card info, but the app still wanted me to re-enter the info to purchase the items again. And, I was stuck in the same boat again!! FAIL!! I can’t order anything through this app, so you guys have just lost my money!! Sorry!! Please fix this so I can order!!

Tamara Lesley. JCPenney is the only place we shop for clothes. I love the styles you sell both for women and men. The only complaint I have is that I wish you would sell blouses and sweaters that are wider around the stomach area. I am thin and wear a medium top, sweater or shirt and they fit at the shoulders but I have a post menopausal stomach like many other women. I have been on a diet forever but my stomach will not lose the fat. My Dr. says it is from generations of the women in my family having very full stomachs no matter what they do. Could you please look for shirts that will fit us post premenopausal women. I thank you for paying attention to my request. Women like me also need high waisted pants to help hold our stomach in some and keep them from rolling down. Saying all of this we still love all of your clothing. Thank you for everything you carry. Your store is like a one stop shop except for groceries. Sincerely, Tamara Tamm1949

Used to work fine. This app worked great when I first downloaded it, now it crashes and lot and does other things. When I’m browsing through the app, it’ll stop loading when I click on an item, or it’ll load the item and freeze up. I don’t know if I’m going to fast or what, because when I try to slow down browsing and pause between my next move, it doesn’t happen. I like to look at an item, read about it and its reviews, decide what I’m going to do, and keep it moving. I’ve also been having a problem lately when I open the app and it’ll show items in my cart, multiple amounts of the same item. It’ll be items that I’ve thought about purchasing before, but maybe removed or saved to my favorites list. They’ll be right back in my cart when I open the app again, and if I want to purchase anything, I’ll have to remove all of those items from my cart. It’ll be close to 40 items in there. I love the fact that the wallet will show the best coupons, and keep track of my rewards. The app is easy to use, the only problem is the annoying glitches.

Good Ole American Trademark. As a business woman for over 30 years, I’ve worked with hundreds of people in public accounting. For a majority of my working life, I’ve found at JC Penny numerous lines of clothing that have assisted me with the versatility I’ve needed. From Worthington, Dunner, Liz Claiborne, and all the others, the clothes have been timeless, affordable, durable, professional, attractive, packable, tailored, stylish, and easy to care for. I’ve also had numerous undergarments, sports attire, shoes, bags and other accessories on my purchase history. I’ve cleaned house on sales and literally built and rebuilt my wardrobe as I’ve changed over the years. I’ve never felt over extended on my budget, or less than appropriate at an important business event. With all the changes over the last many years, it’s been comforting to know JC Penny is still around. Thank you so much! Kim Flett

Curbside pickup check-in doesn’t work, store doesn’t answer phone. Downloaded the app to try to check-in for curbside pickup. Didn’t work. Could not check in through the app or the order pickup confirmation email. Tried calling the store (Roseville, CA) multiple times while waiting at curbside pickup only to have the phone ring and ring with no answer, or suddenly disconnect without an answer (yes, the store was open - it was 2pm on a weekday afternoon). Called the customer service line only to have a rep tell me she couldn’t contact the store or do anything other than re-send me the confirmation email which I already had. JCP - please understand how your failure to provide the curbside pickup service you promised impacts caregivers of those with disabilities who cannot be left unattended and cannot physically enter or wait in line at the store. What looked like a promising way to get my senior, disabled mother comfortable clothing she likes (she’s been a loyal JCP customer for decades) ended up being a complete waste of time and effort. Do better JCP.

Customer service horrible !. The jcpenney app is not the problem! Is the 3 party retailer that is 𝘗𝘢𝘳𝘵𝘯𝘦𝘳 with jcpenney I purchased a perfume online nov 7 and got an email said it was canceled! No reason why ??? I called customer service and they said they don’t know why they cancel because they do have it available in the warehouse and it’s not their fault because it’s thru the warehouse ... so the guy gave me a $10 off discount on the Perfume n reorder it because he said that the only reason why they would cancel it it’s because it’s damage so now on Nov 20 they cancel it again!! and don’t tell me it’s damage again too Bc that’s a lie! So Customer service has no idea why they would do it then WHY HAVE IT ON YOUR WEBSITE ??? Take it off then!!! If y’all out of stock then put out of stock!! Instead of wasting patience for it to come ugh!!! I’m so disappointed because that was a gift for my daughter who has cancer and yet they never gave me at least a discount or rewards for this issue Again... I been with jcpenney credit card member for years! And never experience this!

Poor customer service. I have had the most awful customer experiences with Penney’s the last couple of days. I ordered a smart watch and after completing the order my wife decided she wanted one. As soon as I completed the order I had the epiphany that I should’ve ordered both together to save on shipping. Consequently I cancelled both orders and reordered the pair. The order was subsequently cancelled. I called in and customer service couldn’t tell me why my orders were cancelled. I was escalated to a higher authority who eventually replaced the order but still couldn’t tell me what happened. The next day my daughter told me she wanted a watch as well. Assuming everything was fixed I ordered her one and once again the order was cancelled. I had to go through the whole process again but this time they told me that they would have to send my order to someone to review. Background here is that I have exemplary credit and no blemishes at all. I’m livid about the treatment I received as a customer and will never return as a customer. I had 50 years experience in retail management and never gave a customer this kind of inept service. No wonder Penny’s struggling to survive. They have forgotten the customer.

Payment hassle. So I have a JCP credit card, always made sure to pay my full amount on time to avoid extra fees. So I was close to the due date but enough time to pay my credit card, so I paid it through the app and said payment processed... turns out a few days later I go to check my account and said I owe $30 extra on top of what I had to pay. When I went to my payment history it said my payment was “rejected” I didn’t get any email or any type of message. I was fuming, I called customer service which was hard because the system was sending me in circles.... and I finally got through and talked to a very sweet helpful lady. Payment was refunded and I paid my original amount... I was glad thinking it was over... but no🙃 a week after that I went to check my account and said I owed $5.00 which I’m guessing was a fee... idk🙄 so to avoid annoying myself further I went ahead and paid it... never again will I pay my credit card through the app.

App Issues made me lose $30 in Bonus Bucks. I tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using the APP. After a few minutes of shopping photos would not load. Even after closing the app & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use the App in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE.

The greatest store today. I just love the JCPenney store. I like the aesthetics, the employees, the beauty of the store, and the prices. The only concern I have with JCPenney is many of the associates do not know how the percentage off when you use your credit card and when there are special sales. When I show them the percentage off, they tell me it doesn’t apply. Later I find out I should have got that discount. I hope it’s just a training issue and that they are not dissuading from using our benefits. I would hope that you could look into this because it just happened to me the other day at the hair salon. Otherwise I love the store and perfection will only be in heaven so I always give grace to people when they make a mistake. Lord knows I’ve made my own mistakes.

JCP Website with app is lacking!. Pages load slowly if at all. Spontaneous bump offs and starting overs. Very frustrating to shop online at other stores then come here: it definitely feels like a step back in time. The JCP Sports Fan Shop is hard to access once in JCP as it takes you to an entirely different site. You’ll be lucky if your cart remains with previous adds from other JCP areas. Once on fan shop, you cannot go back to items you’ve added from the fan shop to see them before checkout. They simply won’t appear although the description does. Very lame. Went to my account purchases to leave reviews as I find this us so helpful and appreciate it from others when I’m shopping* online. I am still at a loss as to how exactly to leave a review. It should be easy but it’s not. I have been a JCP customer for over 40 years but have to shop online since my local store closed. I want JCP to make it. They must give immediate attention to bringing their app and website up to modern technology or they’ll be toast.

From bad to worse to dead. This app is terrible! It went from mediocre to completely unusable. Like 95% of the functions stopped working this morning but before that, it was incredibly slow to respond even with excellent WiFi connection. The account icon is just that, an icon, because every time I tap it nothing happens. Making purchases through the app is such a slow process and such a headache to deal with that for about the last three months I’ve really only used the app to look through the inventory at my local store before I went shopping. Nine times out of ten the items that were supposed to be in stock weren’t in stock!! Finally this morning virtually all functionality ceased. I had several items saved in my shopping cart for a few days that were supposedly in stock at my store and I go to look at it and it says my cart is empty, and when I try to search for anything it says no results found, every time!! I was actually going to try to purchase the stuff in my cart because it’s raining cats and dogs today and I don’t want to go out and what do you know? The app finally kicked the bucket. There was an update just one week ago and this is the result?? PLEASE FIX!!!

Needs functionality improvements. I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

Gotta have it!!!. If you shop JCP you must have this app!!! I love it. I jump on it at least once a day to check “stuff “ out. It’s so easy to navigate through and check the status of your orders. Check and see if your order has shipped. Look and see where your package are. I just love it. Coupons are just the icing on the cake. I love how they itemized the shipping order when the order is broken up into a few orders. Sometimes all of your purchase doesn’t come in one neat package. It will be multiple packages but same order. So it breaks it down and shows you the status of items/item you ordered. It’s great. It has saved me from looking like a crazed person looking for the person who took my JCP stash. Or maybe even calling customer service and demanding my money back and swearing it has arrived and someone stolen it or it never arrived and you charged my card...so yeah I gotta have it.

Security concern. I downloaded the app yesterday from the App Store and am concerned I just gave someone access to my iPad. When I opened it up it immediately said Hi Jessie which was odd since my name isn’t Jessie and I hadn’t signed in yet. Then I entered my email address and a password appeared which said paring token. I hit enter and it opened to the Penny’s store. I know I should not have done that, but I did. Did I just give open access to my iPad to “Jesse” so he can keystroke log my passwords? I know Apple just made changes to the purchase process on free apps but this has me concerned. Is this legit, a problem with this particular app or a new feature of some sort? This morning i went in on my old iPad and changed my password. I didn’t know it off the top of my head so i used the Forgot link which sent an email to both iPads. I changed it then deleted the email. Then went back and changed it a second time then deleted that email plus the trash in both devices. I just now tried to get into my account and the password won’t work. Hopefully “Jessie” wasn’t able to get in between the 2 times i changed it. iPad Pro v15.1.1.

Some easy, but mostly frustration.. I’ve found several inconsistencies shopping with the app. Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.) I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with.

Great full customers. We couldn’t have done it without you!! Christmas is a wonderful holiday that we look forward to each year but it can also be a little stressful if you are on a fixed income as is the case with my husband and I. Finding quality clothes at a reasonable price for the whole family isn’t always easy. We are so thankful for all the great sales And as always the quality of everything we bought. We would also like to thank the employees who were not only helpful but went above and beyond from helping me put the Penny’s apps on my cell phone so I could see all the sales to patiently helping my husband who is hearing impaired understand how and when to insert his debit card all with a smile every time we went. Your hard work and great attitude is greatly appreciated!! Two very great full customer’s

Horrible customer service with an online order. I ordered 2 baskets on line, to be delivered to my local store. They came in and I picked them up. Later, when I opened the package I discovered that one of the baskets was not the size I ordered. I verified that I’d ordered 2 of the same size baskets, but received 1 correct size and 1 smaller size. I called customer service and the person I spoke to seemed genuinely confused about how to take care of the issue. He kept saying “in this case” and giving me unacceptable solutions, such as I’d need to reorder (and pay) for another basket, then return the incorrect one. Or I’d have take it back to the store I picked it up from and have them take care of the problem. Again, unacceptable. I was sent the wrong item and wanted the correct item sent. I would then take back the incorrect item and swap it out for the correct item. I don’t understand why this is so difficult!

LOUSY APP!. I was having trouble with navigating online so I installed this app. It was slower, crashed several times, had a hard time with filtering & would send me to an entirely new category so I had to be searching again. I was timed out, signed out, wouldn't recognize my sign in info, wouldn't load my cart info, & finally when I purchased, the app wouldn't update my payment information until several tries. During this time, I kept my eye on the discount that had to be entered & re-entered each time JCP app timed out. Anyway,after spending over 5 hours trying to select, keep my discount active, waiting for the app to update my member info (member for several years), I finally was able to purchase my order...without the big discount..I timed out! There is No WAY these positive reviews are legit if they had really shopped for more than 2 or 3 items! Maybe they were promised a discount that of course has expired with the others. Now, I don't have a JCP credit card, & after this, don't plan on it. Not intuitive, small images (iPad), slow, & times out or signs out while using. Very poor!

Love it. I am super late but, there is no way I could go any longer without writing a review about my new stylist. Her name is Malikka at Stonecrest Mall JCPENNY salon in Lithonia GA. Undoubtedly, it’s a very stressful time, I’m actually grieving the lost of my loved one, so my hair wasn’t looking it’s best. I wanted a change and thought of getting a loose wave. I love my afro, but just wanted a change. Malikka and I decided on the size of the perm rods to achieve my desired look, and when she was done….words could not explain how pleased I was. Her customer service was through the roof excellent. She’s very down to earth, kind and easy to work with. You will love her as I do. As a matter of fact, my treatment appointment is coming up this week and I can’t wait to see where this new hair journey leads. Thank you Malikka!!!!

What would one do without Penney’s. I’ve shopped JC Penney ever since I can remember. My Mom used to buy our school clothes there and I’m now 67 years old. The quality of goods at JC Penney is just outstanding. I buy all my clothes to this day at Penney’s and will continue to do so. The sales reps, I haven’t found on rude person yet to this day. They are all accommodating, friendly, helpful. And treat you as you’re a valued customer not one that just takes your money and says there’s the door. I was devastated when I thought we were going to lose our beloved Pennys store. I worked there when in college and was very happy everyday going to work because it was a pleasant experience each day. I’ll continue to purchase from JC Penney and I’ll also continue to highly recommend them to anyone. Thank you JC Penney for the many years of a pleasant shopping experience you have to my family and I all these years. My father was a friend of JC Penny and I can remember the stories between the two. One day at a restaurant Mr. Penney was doing an interview when he odserved the young lady he was interviewing put salt & Pepper on her food before she tasted it. Mr. Penney would not hire her and when my father ask why he wouldn’t hire her his statement was simple and to the point. He said “ how could she know it needed salt & pepper without trying the food first”. How do you know if you like something if you don’t try it?

Jcp Photography. I scheduled a session for my family of 5 holiday photos with my dog. When I scheduled the appointment, I let them know I had a small dog and my appointment was confirmed. The day before they called to confirm my appointment and time. 5 min BEFORE my appointment as I was walking in the door, after I had drove 30 min to get to the studio, they called to tell me they couldn’t do my photos because I had a dog. The “manager” that called to tell me this was very nonchalant and had an attitude after I asked why wasn’t this told when I scheduled the appointment or when they called to remind me of the appointment, his words were “sorry.” No attempt to reschedule, provide me with a discount for the lack of communication or emphasize with the situation. He was extremely rude! I have always taken my photos with JCP including my dog and this lack of customer service is disgusting! I will be taking my business to the many other photographers closer to my area. I hope your crappy employee is disciplined for this behavior. As a manager, he needs to be trained on customer service which says a lot about your company. This happened at JCP in Mentor, OH. 6:15pm appointment.

Defeating the purpose. I was trying to find a price check scanner in my local store and came across the sign to price check on the app now. Usually I’m all for using technology to make things easier, however, trying to download the app and price check through the app turned into a nightmare. My local store does not have a WiFi network for guest shoppers and my Verizon cell phone service was non-existent inside the store. I tried walking around multiple areas of the store to download the app and then could not price check any of my items after I downloaded the app because I did not have any cellular service to connect the app and find prices. I was very upset that I couldn’t use the app or find the prices of the items I was shopping for. While checking out, I attempted to use coupons from the app as well but, low and behold, they too did not load and I was unable to use them. If you’re going to require customers to use an app to complete this simple task inside the store, at least provide a wifi network they can connect to to use the app.

Missing engagement Ring. My fiancé and I bought an engagement ring back in February 2020. It took me a while to decide I want to get it sized. But when I was ready I contacted JC pennies and spoke with the lady. She sent me a shipping label and instructions to send my way. After a couple months I did so. I followed up a few weeks later because of course like any new engaged woman I missed my ring. After calling customer service and getting the runaround and being transferred to and from departments they discovered they don’t know where my ring is. It could be returned, but the credits not on my credit card. At one point they told me they don’t do ring sizing. I have contacted my local store and they were a little bit more help. I want my engagement ring. I don’t want the credit for it. It’s already been three weeks and I just got an email that is going to take another 18 days for someone just to get back to me. This is my first experience with JCPenney’s and Need less to say this will be my last. As soon as I either get my ring back or get the credit for it which ever comes, first I’m immediately closing my account. And no one really cares. Just send me my freaking engagement ring back. Sad in AK ...

Worst customer service EVER!. They farm out their customer support to people who are very rude and nearly impossible to understand. They won’t transfer you to anyone in the USA or even to a supervisor. I called 6 times, just trying to find someone I could understand. They tell you to leave a review, but there isn’t an option at the end of the call to even leave feedback. I left my phone on speakerphone for almost half an hour to see if I could get the representative to disconnect their end so I could leave my feedback. They never did. I finally got another call I had to accept and disconnected the call. The app changes your address, even if you carefully make sure you have the correct address in your account information and the billing information is correct. JCP customer service told me to return the item. I had already explained that the item was delivered to the wrong address. I guess they expected me to either pirate my own package off of a stranger’s porch to fix the error their app caused. I am hoping the residents at my old address are honest and will return it to UPS. Otherwise I will be out the money I spent on the JCP app. Maybe that’s the only way they can make online sales these days, but they just lost a long time customer of 35+ years. I’ll be cancelling my card and deleting my account. USER BEWARE!!!!

Disappointing Online order process. I’m trying to pickup a couple of baby outfits for a Christmas family giveaway. My secret Santa gifts need to be wrapped & dropped off within a 3 day window. That eliminates anything being shipped, so I opted for the ‘Ship to store’ option. The order is still ‘in process’. I called 800# - they could only confirm the status, so I was transferred to my local store. I was on hold over 20 min, and I ran out of time, so I hung up. I rcvd an eml stating 1 item was not longer available’, so it was cancelled. When I checked the date/time of eml, it was sent before I talked with cust svc (it seems like that should have been mentioned when I called). My order still shows 4 orig items instead of 3. So I called my local store again - I’m still on hold!!! I may need to cancel order and go to a different store to buy my secret Santa gifts. I’m very disappointed with the process. What I thought would be so easy, turned out to be a waste of time & energy.

Great overall except home delivery. I’ve loved JCP for years, great value and quality ... and usually have no problems except home deliveries. Even when shipped to the store there’s never been an issue or inaccuracy. When shipped to home however I’ve received defective boots which then had to be returned and reordered at store, wrong pieces whether it be color, size or even a substituted item and once again just last week ordered a size 15 men’s clearance running shoe and received a size 10 women’s sandals, same dollar value, but cannot for the life of me figure that one out lol! I now cannot return them due to store closures during coronavirus so am going to donate those to food and clothing bank once they’re receiving donations again. But overall JCP is my store for the entire family for great reasons. I simply suggest you pick up online orders ... it also is $9 cheaper that way too.

Trouble shopping on line and store. I use other catalog apps and could figure them out in awhile, they made sense, like Full Beauty, Woman Within and others. I tried jcp and am so confused. I wanted a size 22 but it only went to size 18 and 1 time size 20. I’ve bought these pants from Alfred Dunner many times in sizes 22,24, and 26/28. I would shop on line if it was in simpler format like Full Beauty, WW, Romans etc. so I have to come to store. It’s hard because there’s only 2 electric carts in mall. No place to sit to take a rest if you have medical problems like asthma or back injury. If you’re lucky 🍀 enough to get cart theirs not enough room to navigate isles. That’s it, jcp could do a lot more business if they would fix these problems, I can’t be only one with these complaints. I’ve heard others say this but don’t bother to take time let you know. This took me 20 minutes. But I thought it might help so I could shop on line and store easily.🙏👀🔚.

Best place to shop!. I have always worn JCPenney cloths. My Mom bought them for us when we were little and I continued when I was spending my own money. You can’t do better for kids cloths. True Story: I bought my daughters Penney’s cloths. I gave some to my sisters friend, after both my girls had wore them. Years latter my friends daughter had a baby girl. My neighbor said “ I have the cuties little girls cloths I have been saving that I got from my sister.” “They are old but I kept hoping I would have a girl.” I have loaded them out but asked that they be returned in the same condition. I was sure the cloths would be a help to my friends daughter. The cloths I received were my oldest daughters baby cloths! I couldn’t believe it! They were worn to be sure but still in fine shape to be handed down again. I know those few outfits had been warm by no less 6 baby girls. I am now 72 and not only worked at Penney’s for a few years I still buy everything I can there. All of my sheets blankets bed spreads towels and kitchen towels are Penney’s. I also shop there for myself all 7 of my Grandkids and I buy a lot of gifts there also. Everyone who values their money should shop there for not only the price but the high quality of merchandise. Jackie Whitt Happy Shopper.

Very useful. When I went to JP I was just looking around, then I was looking through some nice fragrance. I just fall in love with one but with my budget I wasn’t able to get it, one of the ladies ask me if I will like to apply for the JP card at first I was no way I’m going to ended up with another bill, but I was like let’s just do it anyways I’m not going to qualify. My biggest surprise I did qualify, I ended up with my perfume a great customer service and a JP card, the lady help me out with the app and I love it since I can make my payments on time and order from home, oh and I get coupons that helps to reduce my total, I absolutely referred this to anyone who’s afraid to open an account and think that nope it’s not for me I won’t qualified. Thank you JP for this great opportunity not only I ended up with my merchandise my credit is also going up. Yay!!

Items never came. I ordered spa kits for my daughter’s birthday. UPS notified me that my order had been delivered to JCP and signed for by Toni. When I arrived at the store, I was told my order wasn’t there. I showed them my tracking information that showed it had been delivered. They went to look and came back stating that they didn’t know where Toni put my items. I would have to return when Toni was at work, which was tomorrow. I needed the spa kits for my daughter’s birthday then. I returned the next week to get the spa kits and again was told they were not there. I told the lady that they were delivered on February 10th and at this point it is February 15th. Another employee, one who was there the first time I went, said that Toni signed for them and couldn’t remember where they were. The first lady took my number and said she would call me. The next day James called to tell me my order had not arrived. Then I received an email that my order was canceled because I did not pick up my items. I have been a loyal JCP customer for many years and am rethinking ever ordering from them again.

Forget about using rewards or coupons. You put stuff in your cart and the coupon is there and fine. I added two different rewards and my 30 % off and then it gives me an error on placing my card, I add another card to the wallet. Still error. Then Coupon error. Forget getting them to load automatic from account like the app says it will. I verified it four times and know each time it said it was successfully added to wallet. I then am approaching midnight. By the time I get them back in, they are expired because it is after midnight. Try to go back to see if my points are still there and it says my wallet is empty. Have yet to even get the purchase to work. Next night, same thing but purchase works double time and send me two orders and two charges to my card. Of course my two orders time two minus the rewards. My basket was empty on start of order, was not left from previous session. I checked before starting. I’m done with the app. It seems like if you got too much of a discount, the app failed. Just doesn’t return anything to your wallet

Gift cards not secure. I naively loaded some gift cards into Wallet on my JCP app and destroyed them as I was under the impression my information was secure. Several weeks later I had my iPhone’s cracked screen repaired. During that process, the app somehow was inadvertently deleted and the gift card balance disappeared. After many phone calls to JCP and a tremendous amount of runaround, one helpful rep was able to verify some of the $$ lost - but only after I gave her information printed on a store receipt from a purchase where I had spent part of a gift card. Another one, which was unused, cannot be traced. A different rep told me my information is still available if I log in on a computer instead of through the app. Not true! Ironically, when I signed back into the app after reloading it, my saved credit card information along with a pending shopping cart were intact. Come on, JCP, how does this make sense? Word to the wise: Do not load your gift cards on the JCP App! If you do, hang on to them. If the app gets deleted, phone is replaced, etc, you will lose $$.

App so good I actually am writing a review. Seriously, I HATE writing reviews. HOWEVER, this app is so good I think it deserves to be acknowledged especially with SO SO SO MANY SUB PAR APPS OUT THERE. 1)The app works without crashing.2)coupons and deals are easily found and applied to cart with one click.3) you can scroll through and select interesting items without adding to your cart, but rather checking them off and putting on a favorites list to then revisit and decide.4) you can update or delete from your cart without constantly refreshing.5) you can add to your cart WITHOUT loosing your search spot. 👌👌👌👌THANK YOU FOR THIS ONE!!!! 6) super easy to use and navigate through the entire app; it’s very intuitive!!! Hit it way out of the park with this app, DON’T try to make it better, just update bugs!!! This app has won my business over target!

Extremely Frustrating to Use. Downloaded after I found out the old app was no longer supported. To be honest, I only use it mostly for Christmas shopping, so it’s been a year since I touched it. I so miss the old app; it took several tries for me to even log into my account. I had to call tech support to access my credit card on the app, THEN I became so frustrated after finally getting logged into my credit card account, I somehow backed out and couldn’t access it again. I quit trying to figure out how to use it. Shopping is not fun; in fact, this is the first year I’ve purchased NOTHING from your site because I couldn’t navigate without become completely frustrated. This, on top of the lameness of your sales, is making me think real hard of canceling not only my credit card but my business with JCP. It’s sad, I’ve grown up shopping with you and would hate to have to take my business elsewhere. Please fix this and make it smoother and more enjoyable to shop online. My patience is limited when it comes to apps.

Great customer service!!!!. I just want to give a shout to Nicole at Synchrony Bank and Shanelle in your rewards department. Amazing they should both have a raise. I had called in several time and everyone I went into the store it was the same old thing. I had requested my email changed months ago and by months I mean April it’s now October. Every time I called or went it the problem was still there. Today I was disconnected and called back extremely upset. I got Nicole on the line she was amazing. She kept me on the line and we did a three way call with Shanelle in reward. What an amazing team they were able to get everything worked out and such great customer service!!! I am so great full I was ready to close this account because I was so frustrated. I just want to say thank you to the both of you JCPENNY is lucky to have you. Shirley Ramos

Love This App. It’s a jc penney fans must have. There are exclusive coupons and much more content then in the store. Ship to store is free and fast. I work at one of the stores with numerous online orders I’ve placed shipped there correctly every time. The app is categorized for easy use. I see all these negative reviews and complaints that are completely irrelevant to a review of the actual app and choose to tell us all about their orders messed up and customer service issues and give the app a less than stellar review. This app is really good. It works fast, large inventory of products for sale, is easy to navigate and safely stores your info for simple quick ordering. It gives you the best coupon to save the most money when you checkout and also keeps up with rewards account. The app does everything you need it to. There is a review of the actual app. To those who complain about bad order experience...I have seen few actual order errors and I see usually 10pickups myself a day and rarely ever an error. Then most of those times it’s actually customer error that we then fix but can’t tell you it’s your fault while you grip at we smile and resolve it. Customer service requires excellence in satisfaction and assuming blame so they keep coming back. So they accidentally charged you for too many? Highly likely you hit the wrong number and did not pay attention. The J.C. Penney app is a success in my area and positive experiences as our repeat orders are growing.

Disorganized. I love shopping for clothes at JCP, but I will never again order online from them. Not only is the communication completely misinformed, but their customer service team is very rude as well. My order went from saying default and when I called and asked what that meant I didn’t get any explanation just that the order would arrive in a couple days and that they were waiting to put in shipping label. Then I finally get a couple of my packages delivered, but the rest of my order I was still waiting on and the app kept telling me it was shipped, but when I took a look on the website itself I was being told that all my orders were delivered when they indeed not! I get told that I have to file s police report in order to get back my refund all because it was over $100! So I go on ups website and decide to track it that way and I was told my WHOLE shipment would be delivered today, July 21, 2023. This too was a lie! I only received one shirt and a letter inside stating that my packages are going to be shipped separately! No warning, no call, just a dumb note! I am going on vacation and don’t have all the clothes I was depending on to get here on time! I will never order online from here again!

Freezes Up & Slow. I like the options available on the app. I also appreciate the in store pick up and being able to see what items are available in my local store. However, the app ALWAYS freezes when I use it and shuts down. I then have to restart my shopping session or try to find the item I was viewing. Also, my cart frequently adds multiple, sometimes up to 20+ of the item I only wanted 1 of. When this happens it takes a lot of time to delete the extra quantity and the app often freezes and shuts down during this as well. Curious as to whether you guys could model your app after Target? Their in store pick up via online ordering is extremely fast and very efficient/convenient for customers. JCPenney is rarely ready same day even if you order in the morning. To end on a positive note I also appreciate the apps option of easily adding your coupons and seeing how much the item your viewing will be if you apply a certain coupon.

Problems. Why didn’t I get an email saying my current orders were ready for pickup? I did with my previous orders. Why would they remove this feature? I only found out my orders were ready because I happened to be checking my account. I would have been waiting forever if I had been waiting for an email update from Penney’s. In all fairness, I did receive an automated call saying my items were ready, but an email would have been a lot nicer. I can’t print my order to take to the store. Before I could print my order from my tablet and take it to the store. Not all of us who purchase online have cellphones. I want to be able to print my order. I could before. I want that feature back. I can’t speak for the current version of this app, but the previous version kept locking up my IPod Touch (6th generation). I had to reset my IPod several times. I never had to do that with any other apps. I hope they solved those problems with the latest revision.

Not user friendly!!. I love JCP, but the app is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!

Love Hate relationship.. I love JC Penny and used to love online shopping, but they need to improve their online ordering experience. I ordered a jacket and shipped it to a different store than I shop at because I needed my mother to pick it up for me for personal reasons. When I ordered the item, there was no option to add an alternate pick up person even after I ordered it I tried to locate it. I then get an email that my item is ready to be picked up, so I called customer service to add my mother to the pick up but they told me that I would have to call the store And inform them. I did just that, and they tell me to edit it online, so I make every effort and attempt to change it with no luck. I’ve ordered online with many companies and being a military family found it easy to add and change pick up people even after my ordered has arrived at the store. I used to love shopping on the app, but I guess JC Penny cooperate lacks customer service. I will never order online from JC Penny again, but the in store experience is still great. Cooperate please fix this issue.

A Very Happy JC Penney customer!. This is the first time that I’ve done most of my holiday- Christmas shopping online. This JCPenney app was so easy to use. I found many of the items that I wanted at a good price. I put them in my cart and it allowed me to continue shopping without having to search around the different links. Compared to the Walmart app I would give JC Penny a 10 out of 10 and Walmart a five out of 10. I bought extra items that I had not intended to buy but needed because I was able to easily use the JCPenney app. I bought a few items from Walmart and it was so very difficult to use the Walmart App. I wish I had purchased all of my items from JC Penney Thank you JC Penney and please keep up the good work. I wish a very prosperous year for your company in 2020. Again, Thank you, a very pleased and happy customer!!! DJS

Don’t Work at JCPenny. Although it’s a nice store and the employees who work there seem friendly, they really aren’t. I recently applied here and got the job. My first day was a Saturday, one of the busiest days and I was in training for the cash register. I’m a visual learner and I didn’t talk much, but rather watched and asked some questions. I learned how to fold clothes and do some tags, but that’s about it. My second day was today, and I went to work but I wasn’t wearing the proper clothes, (even though I was wearing jeans and a sweater) and my manger didn’t seem happy with me about that (which is understandable) but they sent me to work anyways. I was working in the women’s department, and then my manager wanted to speak with me, so I went to her office. She said that 4-5 employees had an impression that I didn’t want to be here and I had bad energy/attitude. Because I was quiet? Because I was trying to learn how to do the job so I can do and be my best? I was so disappointed! The expectations at that store are just so high. I was very friendly and I was trying to get to know the people I was working with and the job itself. I ended up quitting and I’ll never be walking up into a JCPenny store again.

Mother’s Day sale. My husband and I shopped at JCP today for the Mother’s Day sale I saw advertised on t.v. We had over $200 in our cart and I asked for the candy coupon as advertised on t.v. that would give a coupon in the wrapper of a candy bar, but was told by a lady at the front register that they had ran out of coupons already and didn’t have any more available. 😞 So, we went on shopping in jewelry and was helped by the nicest lady named Kim. Kim helped me pick out jewelry for my outfit, scanned a coupon for the earrings I bought making them half price and then found a candy coupon for me to save 30% off my total clothes purchase! Kim was awesome! She saved us almost $70 on clothes and $30 on jewelry tonight! Kim was so nice and helpful and I really appreciated her kindness and great customer service. Thank you Kim for helping us. You’re the best! We really enjoyed meeting you and appreciate all you did to help us.😊👍❤️

Terrible service and lack of resolution!. I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information. So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!

App needs serious work. I am 8 months pregnant and looking for a swimsuit or shorts I can wear to the beach. I only downloaded the app to see if they had something better than target or Kohl’s. I type in maternity swimsuit and it shows no maternity swimsuits, but bigger girl and baggy suits. I don’t want to look huge and bigger doesn’t actually work with an 8 month belly. It will just show the bottom of my belly. After that its all skinny girls in swimsuits which is even more frustrating and I’m normally a skinny girl. I type in maternity shorts and it shows skinny girls in dresses and shirts and the only thing that kind of looks maternity looks like a scrub for a medical worker. Nothing close to my search. When I go into filter and change it to women the number of items it will show me decreases. Why? That’s so frustrating. If you don’t sell maternity clothes I’d rather the app tell me it’s not available than to show items that are completely unrelated to my search. Your search is messed up and needs serious work. I’m deleting this app now and won’t be shopping here. Since the app was useless I feel going in to the store will be just as frustrating.

Disappointed with website. Although JCP does great on shipping “if” they have it in stock, when it comes to what’s due on your account, there’s where the issues lie, even when you pay your balance in full it still says I do no have my full credit limit available. Payments take way to long to post. The proper activity to your account is inaccurate and vague. Maybe JCP needs to revamp their website. Even though I scheduled a payment and received and email that I have scheduled a payment, there is no indication of my payment being made and it says I’m passed due which I’m not. This is the only thing I don’t like about this app. I’ll never know why it takes so long for payments to post. The money has literally come out of your bank account for at least a day before payments show they posted to your account. Very annoying. That goes for all synchrony bank accounts.

Love it..BUT.... This card is amazing. Meaning you get all kinds of discounts and coupons. The more you spend the more you get. It ships fast and they have great items. The but comes from how they add what you spend to your card. When u make a purchase they charge the full amount immediately, like most places but then when the items ship, it gets charged again with each shipment. The sum total falls back off in a few days but it made my card go in the negative for like a week. It evened back out but it made my credit score drop like 40 points. I was livid.. I called them and that’s when they explained how it worked to me. I wish somebody would have told me that before I stated shopping. Example.. say u purchase 3 items in one purchase. They charge the sum of all 3 items.. then each item ships separately over the course of a few days. As each item ships you will get charged again for each item that shipped. Then after like 5-7 days the sum total will fall back off.. that’s pretty messed up..so just be careful and don’t spend more than half your limit. At least till it evens out anyway ;) hope this helps someone. Especially if your trying to get your credit score up like I am

Good but has issues. I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.

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New JCPenney app. It’s very user friendly.

Jc penny. I love your app it is so helpful I would recommend this for online shoppers 10/10 this app is very good 👍

Terrible for international shopping. I’ve spent hours loading my cart but can’t find a way to check out as an international shopper.

Not usable for non US clients. No vip code. No account access for card.

Won’t let me login. Signed up created password and ID have it written down but keeps telling me does not match.

Credit card that sucks!. If you are a Canadian customer never use their credit card. When the borders are closed because of the COVID pandemic and you rely on the mail to receive and pay their account, they charge you lateness fees even if you pay upon reception, which is usually about 5 days prior to their deadline. If you send a postdated check to cover the mail delay by an extra month, they cash it in as a double payment on the same month. Synchrony Bank is literally a sad joke. Run away from it.

Great App. Love it❤️!!,,,

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So embarrassing!. I have been a JCP customer for 20 years and was a regular customer. To my shock and embarrassment, I was purchasing several items and my card was rejected. At first, I was panicked because I was told that I was over my credit limit. I knew I had a zero balance and I also knew my credit line was $2,700. I have never been late or missed a payment . After a couple of hours with Customer Service, I was informed that my credit limit was $100. Yes, for no reason and not informing me, it was lowered to $100. I kept asking why. They told me I must have a bad credit rating. That is beyond ridiculous. I have a very high credit rating, own my home without a mortgage, have a 0 balance on all credit cards, and have a steady retirement income. And JCP Customer Service tells me there is nothing they can do. I don’t need their credit card and I don’t need anything from JCP that I cannot buy in better quality somewhere else.

App has multiple issues. I thought this App would be very convenient but it’s been the complete opposite. I ordered multiple items. I get 3 different tracking numbers under my items. It doesn’t say which items are under each separate tracking order. When I tap on the tracking number to see the status the URL has never worked. Some of my things were damaged in shipping. There’s not a link on the App to return or report damaged items or to get a return invoice since there wasn’t one in any of my orders. So I had to drive 75 miles since calling your customer service was a nightmare after being on hold for an hour then being hung up in the middle of reporting the damage. The mail icon on the top right side doesn’t work most of the time. I can tap on it and it goes to the search bar repeatedly. I tap to the right of it to the left of it etc, it still goes to the search bar. It’s more of a headache than it’s worth at this point.

Great customer service behind your purchases. No matter what I’m ordering hunting or who I’m buying for I know that my purchases are backed by strong customer service with a company that strongly believes your customer should be happy great pains are taking to help you select and if you have a problem it’s never an issue with them they will make it right I appreciate Jcp the money they save me The customer service and the caring staff that they have I have had very few problems ordering online when I start a return I’m also referred to the store for free and I’m always satisfied with the decision and resolution of any issue I’ve ever had thank you again

Charges when you look at items and coupons don't work.. I thought this app was great in every way until I noticed that it charges you $1 to browse and look at items online. I now have seven transactions lined up, each $1. Thinking about abandoning this app because of it... I have yet to see the $1 transactions be refunded to my account and I just discovered that I can't use any coupons within the app without a message telling me "unknown server error". I also got ripped off in-store twice during Black Friday. I was charged twice for jewelry on two separate occasions and then advised to not return the items by the staff even though they charged me twice on Jewelry that was priced 3x than what the jewelry was worth. I can find better deals on eBay. I'm paying off my credit card with JCPenney and then I am closing my account and will no longer be doing business with JCPenney. Apparently "extra charges" have been a common issue for the past months I've heard...

Online orders. Absolutely disgusted with ordering online I’ve placed four orders for the same thing because I have to keep returning it to the store and it’s always wrong. I’ve been hung up on, lied to, charged different prices , refunded when I thought I was waiting on my order, on hold with customer service for 2 hours and 58 minutes (that’s just one time)there is no solid person to talk to, they keep referring to the warehouse who messes up, I found the address for corporate and maybe someone (doubtfully) will tell me the problem. I have to have a certain pair of pants for work or I wouldn’t even bother with this company anymore. It’s been two months and hours on the phone with the warehouse, so called supervisors that are rude, several trips to the local store here and still no resolution. Ive never wrote a negative review on anything but this is beyond uncalled for. If any one important that works with this company please contact me.

Terrible experience. I have shopped at JCPenney stores for many, many years and have no complaints on the Brick &Mortar shopping. But this holiday season I had a horrible experience shopping online. I hadn’t ordered online for 5 years... always went to a store. When I placed my online order on Cyber Monday, I entered my info and Placed my Order. Then I noticed the shipping info was going to my address if 5 years ago. Immediately, I tried to correct it myself. My billing address was correct and the shipping address was correct.. but it was going to Home address.. which was wrong. I immediately called customer service and explained the problem. The male service rep said he would “fix” it.. Never fixed. I kept tracking it, still going to wrong address. I sent 2 emails; was told”sorry you received the wrong information “ Can’t be fixed.. huh? Unbelievable. Was told to call UPS.. I called UPS,, was told only JCP can change it. Notified you AGAIN, no resolution. I had to drive to my old address and ask the people who now live there, to accept my order for me. I did not know these people!! Awful! And the order was split into 2 deliveries so they had to accommodate me twice and I had to make 2 trips to get my Xmas order! Never again!! Now I want to delete this account for online ordering because no one can remove this bad home address. I am furious!

Fed Up!. I'm from Houma, La and use the store in Southland Mall. Today was my last trip. Your employees are rude, and have zero customer service, and are obviously miserable by how they act, and the store is always a mess! However, that is not even the main reason I am done shopping with your store. I have tried 3 separate times to get jeans for my son, and the quality of your clothes has just plummeted! On those 3 times I have pulled size 14 reg., every single one of them fits COMPLETELY different! Now, I did find a pair that fits and went to the cashier, had her scan it, and ordered 2 more pairs of the EXACT same jean. The jeans I got in are laughable they are so ridiculously different. There is a 4.5 inch length difference! I have ordered other clothes online before and have faced the exact same issue. I've never left a review before, but after this, I am so done. It is time to get some quality control in your inventory. I wish I could include a picture of the jeans I ordered.

Roseville Portrait studio. Did not know there was a session fee..I took my little ones to get pictures done and they did so amazing little did I know I was paying $20 for two kids on top of pictures I had to walk out and was so bummed since it wasn’t in my budget. I got home and realized they waved the fee I than got to order pictures and am so excited to give them to family for x-mas on top of some in my living room, at least next time I’m prepared for the cost and can possibly do a nice tip along with it. I came all the way from Wisconsin which is why I was so bummed I drove about an hour for nothing and got some really cute pictures done I thought I no longer could have but they found a way to make my day and I thank them so much.

Never received order and charged for it. I ordered three items on June 6 th for vacation. Never received any information that items were at the store where I asked for it to be shipped. I was at the store and they said only 2 out of 3 items were there. This was on the 19 th of June over a week later than was projected I wanted to cancel item that wasn’t there and was told I could’nt. Had to wait till it came to the store and if I didn’t pick it up would get a credit after a week. 30 or more days after ordering item still not at the store but charged for item. Called but was told I had to go to the store and store said they never received it so why was I charged??? Never will order anything online again since nobody will take responsibility to track items!! It’s 30 days already, when it said would be there in 7-10 days and no communication from company. Poor customer service!! Now I have to go to the store to try and get a refund for an item nobody has a clue where it is.

Does not work efficiently. Every time I open the app to search for something as simple as dress pants, I rarely find what I’m looking for in stock or available in store for pick up-in my size. I’ve tried to filter prior to searching so as to not waste time. Even when using the filter, clothing comes up as available until you try to complete purchase. Then, once finally ordering, I received tracking number but cannot complete the tracking because it wants a phone number, but doesn’t recognize the number. I entered phone number as required when ordering, however when checking the app when search failed, there was no number. Tracking function continued to fail without phone number. I’ve only had one number for a couple decades, so it’s an app issue. Two stars because it would be nice if it did work.

Pleased. I normally do not write reviews but I feel I need to speak when it comes to your app! When I first started using it I had some problems with it! I’m a senior citizen and sometimes we think as we get older we cannot learn or handle things. But I persevered when it comes to using online ordering and it has helped me immensely. I love your store and your clothes so that was good incentive for helping me to learn your app. You have made it easy to navigate and I appreciate that! You did close the store nearest me and I used it often. So now, I now have to travel a little farther to get to your store to pick things up because unfortunately we live in a world of thieves and packages get taken from my porch. Please do not close the the store in Brea, California! Thanks

Saving me money with an app that currently doesn’t deserve the 1 star it got. This app is great when it works. For me, it denies me access after browsing for a minimal amount of time. It gives me access denied messages when I try to do anything after it decides to shut me down and won’t even let me check out. What does work after that is: I can view my orders and other things in the account tab, It will show me I’m a platinum member on the Home Screen and it will allow me to change stores. What doesn’t work: everything else. I’ve contacted Apple, US Cellular and Penney’s and none of them have showed anything wrong with my phone, service, or account but it still won’t let me access shopping. I’ve deleted the app a couple times, reinstalled it, reset my phone, had diagnostics run by Apple and US Cellular and my phone is good to go, no problems. Maybe a bad review will let them know I’m done playing around with this non working crap of an app.

Beware of the 30 minute cancellation policy, no exceptions!. I’m shocked at the 30 min cancellation policy. I ordered like 6 comforter sets with sheets. Like an hour or so later I went back on to look at stuff for me new house and found the exact same comforter sets also came in a larger set that included the matching sheets and curtains so I ordered them and then tried to cancel the first order. I thought it would be easy since nothing had shipped. I couldn’t cancel on line, I tried to call but they were closed so I sent an email and explained my situation and told them it would be a major inconvenience to try and fit all those comforter sets in my car and drive 30 mins to return them. Their response the next day to me was sorry, it was outside the 30 minute cancellation window and there’s nothing we can do. Nothing had been shipped yet. They just lost this longtime loyal customer. They made it difficult to submit this review by not allowing any nicknames I chose.

Liz Claiborne and SJB v neck tees. My order of 3 tees, arrived right on time. I ordered a Liz Vneck tee, on sale for $7! Didn’t expect too much for the price, but it fits perfectly, love the fabric and it has a great Vneck cut! I went by the JCP fit guidelines since I’m often between sizes and have a hard time getting a good fit. They suggested a medium and were right on. I love the LIZ black tee so much, I’m now on the wait list to see if any more are available. I also ordered the SJB medium Vneck tees, the Vneck is cut a little higher than the Liz one, but I still love it! Since I’m only 5’2” I also covered my bases by ordering the petite medium, thinking I would return the one that didn’t fit. It fits SLIGHTLY tighter than the regular medium and is a bit shorter in the body, but it still looks great! I’m keeping all 3 and ordering additional for my summer wardrobe!

customer service was not helpful. I’m frustrated about an order I placed last night. My account in the app keeps saving a store I don’t live close by and some of my items were delivered there. I called customer service to help me with this issue. Their answer was “ you’ll need to call the store to cancel your order.” Problem one is I don’t have that stores number, I have to research to find it. Problem two is if I reorder I will now have to pay shipping. I felt JCPenny’s procedures are not very customer friendly. The app is at times inaccurate, making you thing you can use a coupon on an item and then at check out you find out you can’t, or like my problem itemized everything to have a different shipping address. JcPenny needs to fix this. 😒

Theft of Services and Horrible customer service. Beware! Worst customer service ever! Refund my money!! Charged my card for a same day order that was to be filled in two hours, it was not fulfilled and needed the order. I had to contact store to request a status, they did nothing but give excuses put me on hold for over 30 minutes & no resolution and couldn’t refund my money or cancel the order after I was told by the manager the order fulfillment staff left hours ago, didn’t process my order and she tried to have one of her staff say she needed my number and would have to contact me tomorrow. I told the other employee that was not acceptable and the manager and worker both put me on hold and then said someone else would have to contact me to cancel and refund my card. I then Contact customer service and told I have to contact the store, there is nothing they can do. That is theft of service! Reading JCPenny’s social media, it appears that this is an ongoing issue!

Glitches Still, but somewhat improving. When the app first came out and the scanner didn’t work to scan prices on items, it was rough sailing. They took the in-store price scanners out of the equation, so you were required to use the app that gives an error message. Now the scanner only sometimes gives the error message. However, my local store now only uses the app or online coupons (no paper/flyer coupons anymore), which forces you to use the app. But then the scanner on the app gives inaccurate prices now, and doesn’t align with the store price, which is frustrating for customers who are forced to use the app to scan, as well as the employees who are forced to figure out what to listen to (the app or the register). Please fix these glitches if you are going to force customers to use the app. It has the potential to be a wonderful app, but it is not being executed well by any means. Or maybe just have in-store price scanners back so there is less confusion.

Used bedding sold as new. I ordered a 7 piece comforter set that was a great deal. I ordered the comforter set online and had shipped directly to someone as a gift. I was excited for them to receive it. The person received the comforter set on yesterday, and to my surprise the person called me and then FaceTime me to show me that the comforter had been used and showed signs of wear and tear with lint balls all over the merchandise. I was so embarrassed and upset all at the same time. I contacted customer service to relay this information and they apologized and informed me the person can return it to the store which is going to be inconvenience to them because of having to drive there wait on someone’s to help them among other things. I just never expected that JC Penny would sale used items as new. I am very skeptical about ordering online now. You don’t know what you’re going to get.

WWHHHYYYY?. WHY do you place a huge banner across the front of the LOGIN SCREEN making it impossible to login on iPads?! Come on! The developers can't seriously think this works for anybody! I have had the SAME exact errors and problems that many of the other reviewers have had....app intermittently accepts cards, rewards, coupons, etc. And it doesn’t have to do with what’s on the order. I already know that some coupons won’t work on some items. That’s not the error. The error is in this RIDICULOUSLY BUGGY APP! Don’t even think of switching from the app on a Samsung to the app on an iPad. They haven’t figured out how to cross platforms like that. You can expect your cart to be completely empty if you try switching between devices. Oh and you gotta love the app automatically putting 8 and 9 of the same item in your cart when you only had one item there when you saved the cart. BUT....the BANNER COVERING 98% of the login fields tops the list of the ridiculousness that they call an application.

No fitting rooms available. To whom this concerns: I just left the JCP store here in HEMET… something really needs to change here….I had selected about 7 sweaters to try on so I can get started getting a winter wardrobe put together ….when I got to the ONE ONLY fitting room it was full and there were about 4 ladies waiting in line… I dropped everything that was in my arms and left….this is not the first time I’ve dropped everything and left ….I don’t understand how you figure your making money by having no employees and customers walking out because there is no service…maybe we should all just start smashing and grabbing….at least then you can go home with what you went out shopping for…. I know nothing will change here because no one is listening.

Fake rewards offered to get orders- bad business. Jan 28, I saw in my app that I had $40 in rewards to spend. So I placed an order accordingly to make sure I got free shipping to order some hoodies that were 40% off. Only to get notification that my order was cancelled. I spent 30 minutes in the phone with three different people (one who could barely speak English) to find out it was because the rewards my app said I if we’re Actually used December 24th. Like, how is the system not updated in over a month?! 30 minutes wasted and they said they could replace my order without the rewards and at the current Price of the hoodies. No thanks! This was my first attempt at an online order with my mew jcp credit card. I believe I will just go ahead and cancel it. Not worth the hassle. I have three kiddos doing school virtually and the time I spent on the phone was taking away from my children, especially when this should have never been an issue to begin with.

Ridiculous. I wanted the buy 1 get 2 free. Horrible time finding anything in stock. When I finally did, didn’t realize I had accidentally ordered 2, cause I could shoe I wanted in stock. By the time I saw that I ordered 2 plus the 3 I finally had found. The 3 had a reward I earned and couldn’t go ahead with that order cause the first order I ordered accidentally had the reward on it. I was livid. Couldn’t cancel the one with the two. Had to cancel the one I wanted with the 3. I’m so livid. Now I get 2 that I wanted but have to pay the price of 2 I could’ve had for 3. But they would help me cause it was already in process. At the time I ordered it they do not have customer service. How convenient. I had to wait until they had people on duty by the time they had people in duty I was screwed. I’m not happy how they do business or customer service at all!!! They should have 24/7 help for problems like this. Beware

Not with the space on your phone. I used to be a die-hard supporter of JC Penney, but it seems they cannot keep up with the demands of modern marketing. Aside from issues with stocking, this app is garbage. I’ve had it for years and keep thinking they will fix the bugs but, alas, they are still there. I typically end up using the website or going in store instead. The main issue for me is that 8 times out of ten when I try to search for an item it leaves me on a perpetual loading screen. Let’s say I got the item into my cart and want to add a coupon or gift card- nope, perpetual loading screen. I’ve set it down and walked away only to find that when I return it still hasn’t loaded. One time I actually called and went through the automated system to get to a person and it was faster than trying to use the app. It’s a silly thing to be bitter about, but I am. I wish we hadn’t put JCPenney on our wedding registry because using the gift cards has been a pain.

Shipping label issues!!. I love shopping at JC Penney but I love shopping from home even more. The problem I have with the online ordering is that I have everything shipped to my job but your app does not allow for me to put in the name of my job!! I work in a huge corporate park and without the name of my job my things don’t get delivered to me!! So this time I thought I’d try ordering from your website. It has a spot for me to add my job name but it never actually showed up on the shipping label!! I’m so annoyed!! Now I have to wait until you send me tracking info so I can call the post office and tell them where to deliver my stuff. I shouldn’t have to do that. This should be easy. I’m a GREAT customer but much prefer ease of use not challenges when I shop. Please make it easier for people to add the name of their job when ordering via app and website!!! Too many porch pirates to have stuff shipped home. I reported this to your customer service and I got no help in fixing this situation!!

Not pleased. I ordered boots in December-ship to store. When I finally got them, I was CHARGED for SHIPPING. The local store refunded me. My next order-following day I had free shipping. Yet, I was charged $9+ when I checked my credit account. I called. JCP made me order another item to “qualify” for free shipping. I ordered gloves which I don’t need (the planet is melting!). When my order came, it was missing an item. I called Thursday & was told I should receive remainder by MONDAY-if not call back. I called back TUESDAY because I had not received my item as promised. Spoke to “Meghan”-who was terse, rude and basically called me a liar. I have phone records of the phone calls. I’m very frustrated and DISAPPOINTED... DISSATISFIED!

Makes shopping hassle free. Two features that sets the JC Penny app ahead from others are two features. 1) so many ways to customize a search. When search results would be too many, I was able to narrow it down in many ways while still giving me plenty to choose from. 2) The App’s memory. If I left the site and returned, it kept my cart contents and recently viewed items. Without having to check in, the app knows my previous info when using the same device as before (name and shipping addresses used). It knew I preferred PayPal and gave me that option first. I felt it was secure while providing freedom to shop with confidence and flexibility. Shopping and checkout were a breeze. Thank you JC Penny! - Chuck Asheville, NC

Customer service is bad. Customer service is bad called 3 different times on the same day to cancel my order and was lied to all 3 times. I 1st was told the order would be canceled and my money refunded. When I checked my account the money was not refunded. I called back and was told the order could not be cancelled, but that they would look into it and get back to me in 24 to 48 hours. I then was transferred to another woman who I could not understand at all her accent was so heavy that it was hard for me to understand. She then started attacking me over the phone saying I was the one with an accent. I told her I was not disrespecting her I just didn’t understand her English. I then was transferred to another woman with a heavier accent who basically said everything I was previously told of their being an investigation was a lie. They don’t do that and my order would not be canceled. Don’t plan to do business with JCPenney again. I

Love my JCP app!. I love your app! It’s easy to use and it finds the best coupon deals for me instead of me having to go hunt for them! There’s nothing worse than thinking you missed out on a deal because you didn’t know where to look for the coupon or how to apply it! This has happened to me on another apps but not yours! Thanks for this! Also, unlike other department stores, products I love and look for regularly go on sale here (Claiborne apparel and other designer lines I shop for example) I love your size recommendation feature where you answer a few questions and it finds you your truest-fitting size. Can’t worry about sizing when I shop and with this I don’t have to! Finally, I really like how you put a collection together and feature these items for shoppers short on time like me (like a dress with a purse and a pair of shoes!) This is what I shopped today! I saw the dress paired with the perfect purse and sandals and decided I needed the whole ensemble because it was put together so well and just for me, it seemed! Anyway I love the JCP app! Keep up the good work guys!

Too much Work for a Simple Purchase; Freezes Too Much. This would be a good app if it didn’t have so many problems. I like the convenience of browsing, shopping, and purchasing through the app, but there are many problems with the app. For instance, the app constantly freezes in the middle of shopping. Also, the “my store” link which is suppose to allow you to select and set “your favorite store” automatically defaults to the Stonebridge location, even though there are JCP locations that are closer. Every time I open the app, I have to change my store to my preferred location. Sometimes the app goes down altogether, resulting in my having to start from scratch and navigate back to the section in the department where I left off. This is too much work for a simple purchase.

App is ok, customer service is horrible. The app does its job, but getting anyone at JCP to do theirs is a complete nightmare. The customer service is absolutely abysmal. I ordered a mattress & box spring in Sept 2020. The delivery company LOST the mattress in their warehouse. I wanted to return the box spring & get a refund to my card, but had to wait a month for the delivery company to pick up the box spring, then call JCP back to initiate the refund, which won’t even begin until JCP picks up the mattress from their 3rd party delivery service. MEANWHILE I’m still paying interest on the $400 charge for a mattress I never received. Their customer service agents are the most unprofessional people I have had the displeasure of working with. I’ve been hung up on, talked down to, treated disrespectfully by people who couldn’t care less. I used to like shopping with JCP but after this experience I won’t. I’ll be filing a report with the BBB & possibly CFPB. Avoid these people and shop locally with business who actually WANT your business.

Frustrating. JCP's app has always been mediocre at best. I love shopping at JCP, but over the past few years I have experienced several probs with the app including it crashing, freezing, and removing saved items in my cart. Tonight though when trying to place an order I was asked to re-enter my card info since I recently updated the app. The number pad appears for me to enter the card info but there is no way to get rid of the number screen or move on with completing my order. It blows my mind that a company that has so much in ecommerce sales has such a shotty app! Spend the extra money on improving your app JCP- if you can't tell from your recent app reviews your customers are begging for it.

Payment. I have been trying to make a payment since March 3rd way before due date. They keep sending my payment amount right back. Here it’s May well last week once again I called to make a payment and she said it went through and my balance is 0. I log into my account and once again it’s says I need to make a payment. I am so disappointed and frustrated due to the lack of them contacting me. Unfortunately the only way I found this out was because I keep checking my account on the app. I keep getting charged a late fee and the late fees is 4 times the amount I owe.. I have never had this problem with any of my credit cards so I definitely will be closing my account. Customer service is the worst . Every time I have called they said they would take all late fees off and they coupon I had. I just want you to know watch your account

Great customer service. I love JCP merchandise and selection. It is my go to store. While their automated service leaves something to be desired (looping you back to lengthy selections and no “ other” option), I called another customer service number and got a live person after making a random selection. The JCP CS person who took my call was extremely friendly, helpful and knowledgeable. Their credit card (synchrony) service rep he connected me with to handle my specific request displayed the same courtesy and helpfulness I received from JCP. It is the same when I order for in store pick up. They have the best all around customer service I have dealt with over the years. Keep up the good work! It was the live experience that caused them to not lose a star for the automated frustration I encountered. Their associates are awesome!

Terrible. I would give a 0 or negative. First off I have had card for 2 years. Balance was always paid and never late. I got a message on my credit sesame saying an account closed and it was JcPenny which been paid off since March and it is now May. I call and get put on hold for 28 minutes and I ask them why. She said annual credit checking or something and that’s why my account got closed. My problem is the 28 minutes of hold time, the letter just got sent out but they closed account before I received it, the they closed it based off other credit history not jcpenny- which was never late nor never over. Yes, this pisses me off bc since then I have paid 2 more cards off and I was always told never close an account bc can mean more harm to credit and just pay them off. But these companies base there decision off of other businesses they have nothing to do with a PAID OFF ACCOUNT. NEVER AGAIN JCPENNY OR SYCRONY BANK

You had one job.. This app is full of bugs. I wish I could say it wasn’t, but it is. It constantly resets which store is “my store” and is useless at letting you know which items are in stock at a particular store. Searching for specific items is inefficient because the search results include multiple nearly-identical listings which may be duplicates OR may include different size or color options for the same item—but unless you click on /every single one/ you can’t be sure you’ve actually seen all the items you were looking for. This glitch easily doubles the time it ought to take to search for specific items. Last, but certainly not least, I had to remove the credit card I’d saved on file in the app because charges showed up on my card every time I browsed even without buying anything. Really disappointed, JCP. I like your clothes but your app is an unreliable waste of my time.

Delighted with sales associate. I wanted to say that Jan was so helpful and pleasant and professional today with my questions and purchases. I bought drapes and curtain rods in the Manchester CT JC Penney store. I was very happy with the selection of curtains that you carry and found what I wanted. I did not realize a mistake I made. I needed two curtain rods and thought I picked out two of the same. Jan saw this and helped me find the correct rod. She saved me a trip back to your store and all the anxiety I would have had, making that mistake. I put the JCPenney app on my phone and was able to scan items for their sale prices. This made shopping so pleasant and accurate for me. I just wanted to let you know that I think your employee has excellent guest relationship skills. Sincerely, Anna Klein

Love this app !!!!. Customer service is fantastic !!! She took out the time to be very helpful. She never said the word ,” I don’t know”. Instead , she stated,” Let me check that for you .” These things may seem simple ; however, it is not. How many times have you asked help and was told ,“I don’t know?” I love JCP. I’ve been a customer for years. I’m thankful for the discounts , quality, friendless,cleanes Of the stores and the list goes on. I like how the App show the item you are look for and shows other comparable ones as well. This App should be used as a model for many other Apps training purpose. Thanks JCP for being great during these trying times as you have always been.

Nice Easy to Use Shopping App. I use the app on my iPhone and love it. I find it easy to use and checkout is simple and fast. You can shop by department or use the search bar to find what you’re looking for. When you choose a department you have options to narrow your search. For example if you choose woman’s you will have options to shop by Categories, Extended Sizes, Sale, Same day Pickup, Clearance Etc. Categories gives you options to narrow your search further to things like jeans, Shorts, Dresses, Tops etc. In Checkout it shows you how much you will save on each coupon. Then you can choose which coupon you want to use or enter one you have received by mail or elsewhere. Everyone says it’s free to have your order delivered to the store. I always get charged $3.95 for store delivery which is cheaper than the 8.95 to have home delivery. The only other negative thing for me is not having an option to shop all of a department without narrowing my search. Sometimes I don’t know exactly what I want to buy especially if I’m buying a gift. I want the option to shop or scroll through everything in the Woman’s department till something catches my attention.

They closed our brick and mortar store, too😩. So many people in our city hate that they closed our store. The closest one is an hour away now. We miss it so much! They lost all of our business because I rarely buy online and we don’t get out to the physical store. Over the last 15 years, most of our clothes, shoes, towels, household, etc were from Jcp. Needless to say, we spent a LOT of money there! I still have one each of a spring/summer and a fall/winter catalog from 2009, also. I can honestly say that I, and I mean “we”, have never missed a brick and mortar store more than we miss our JcPenney’s. Even former employees that we know miss working there and miss “their” store. It would be wonderful if they brought it back. The building just sits there empty now🥺😩

Functionality. Over all, the App isn’t bad. There are just a few things that would make it worthwhile to have since right now I don’t see the reason to have it when I get the same information/options from the website. The App repeatedly signs me out and I have to bunt for he password. This is why I turned on Touch ID, but it seems when the system signs you out hen the Touch ID option is signed out as well. Why have the option if it doesn’t sign you in? There is no reasoning behind what appears when you do get into the app. For example, as the dad of a 4yo boy I am not interested in girls juniors clothing, ladies swimwear, or ladies underwear. But this is what appears the majority of the time. Give the user the option to select items they want to appear up front. This would allow us to quickly see if there is anything we are interested in purchasing instead of the unrelated items you are pushing.

This app has made me fall in love with shopping!. I’m late to the party but boy have I arrived! I haven’t shopped at JCP for years but then I found their app & fell in love with shopping again. They have a huge inventory of products well beyond what’s in their stores. But I’ve also been drawn into the brick & mortar stores too since I’ve discovered what great sales & coupons they offer. The selection is fantastic and they are so easy to do business with concerning returns, etc. The biggest surprise is the quality is much much higher than I had ever given them credit for. I’m impressed that jcp offers so many different products. Thanks jcp for being in my neighborhood & a super thank you for this app that makes shopping so easy-peasy.

Should be 5* but.... I love this app but unfortunately twice I ordered online for pick-up twice the error. The app I know has nothing to do with this but I blame the people who manage to prepare the order. Last month I ordered 2 black socks but when I get to pick it up they only put 1 & customer service tried to replace it with white. Today I tried to pick-up a fluffy red sweater & luckily the lady opened it & I told her that’s not my order & she doubled check it & it says sweater but the one who prepared it put instead a pajama top. Now I need to wait for days again to get hold of my original order. I guess people who prepared orders & not paying attention needs to get fired. Sorry because it is really inconvenient for people to wait & go to the store to pick-up a wrong item.

7 days and still my order is in processing. I placed an order 7 days ago and it’s still in processing. I called to see if there was any kind of update. In processing and and even in shipping yet seems a bit long. I call once and go through the prompts and the automatic thing has no useful information. Call again and finally get a person. She takes the info. Asks me to hold. And then I’m sent to an end of call survey? Call again. Get to a person. Takes info. Has me hold. I end up transferred to an automatic message. I love shopping in JCPenney, the associates are always so nice. I don’t order online often but we are going away and I needed things in my size that are not in the store. I have patients but honestly this is insane. Yo me as a customer it seems like the either don’t know what they are doing, can’t find information or don’t care. Probably all. I wish I knew what was going on with my order, they surly have no idea.

Long time Patron. I no longer have access to a brick and mortar store within three to four hours drive time and use on line ordering exclusively. JC Penney has been a go to merchant for me for many years I do not easily locate the variety of tall women’s clothing that I used to. Casual clothing is fairly abundant but when trying to locate workplace or dress attire the app redirects to plus size which is not what I am trying to find. I also find that in searching other household items I will accidentally come up with brands/items that I did not know were available as they did not show up on the general search. I find this quite frustrating that to get to some of the more premium items it is just by guessing and looking again and again for an item if you are unaware of a product brand name.

My Go To JCPenney shopping method. I use my JCPenney online app to shop for clothes and household items. I’ve been doing this for years. I am disabled and it is very hard for me to get out to the malls and shopping centers. So much easier to order online. The JCP app has always been awesome! Easy to use and user friendly are how I would describe it. I have never had an issue shopping using this app. Not even like some stores who let you order, then pay for and come back when your order arrives minus items saying ‘out of stock’! Actually that should never happen if a business has a ‘real-time’ ordering system. It would give customers exact quantities available all the time. JCP has their systems in top notch performance!

Worse app. JCPenney app is the worst. I don’t have time to explain the issues. It logs in to credit card only when it wants to. The updates on accounts are never in real time. I’m seriously thinking to close the account / credit account also. They seem to double charge the credit card. Than when calling in, the blame game starts with the customer being told lies. I purchase a shirt and pants which comes to $30 dollars let’s say. They charge me for pants separate, than when shipping shirt they charge the whole amount again. I call and they seem to not understand or don’t care. It’s too much of a hassle . This has happened several times which o paid the card off in total to stop all the charges. Here we go again. The hair stylist over charging on account. No way to get help there. I’m thinking they get away with this so they don’t care if they lose a person for business. Sad

Can’t make payment in App. If you don’t spend a certain amount JCP downgrades your card status. Mine was downgraded from platinum MC to Gold MC. Now, the App still shows the inactive platinum MC and not the new Gold MC and I am therefore unable to make my payment on the new card through the app. How useless is that? Get it together JCP and fix this. On another note...totally wasteful to keep replacing plastic cards when people don’t spend according to your status requirements. A “greener” alternative would be not to physically replace the card but downgrade the card status on the operations side only. It’s silly to replace cards solely for the purpose of the card to say Gold instead of platinum. why not omit printing the status level on the card completely? I guess that would make too much sense 😑 UPDATE - Response to Developer Response It’s has been a few month’s since the card was downgraded from Platinum to Gold. That is more than enough time for JCP to update the system. I check weekly to see if it’s been corrected and it still erroneously shows the old platinum card. After reading the overwhelmingly negative reviews, perhaps JCP should look into a different app developer. I love JCP stores, but this App totally blows.

-5 stars. If I could give negative stars I would. I ordered 5 jeans for Christmas and wrong item was sent. I reordered and JCP canceled my order after a week because they didn’t have anymore. Placed a third order and half was sent. I called support to ensure the rest would be arriving before Christmas and was told “not to worry. It will definitely be delivered before Christmas.” I got a text this morning, Dec 23, that the remaining items will be delivered Dec. 29!!!!!! 3 orders placed 2-3 weeks BEFORE Christmas and I received NONE or NONE on time!!! I’ll never shop here again! I will spread the news of how unprofessional JCP is and not once was I offered a rain check for my canceled sale items, or anything, just an impersonal “sorry, shipping late” text. They made their money so that’s all that matters. I’m broke and can’t even go else where for another gift. You should have overnighted to ensure Christmas delivery as it was place weeks before Christmas!

Dissatisfied with sectional. The sectional that was delivered to my home was carried in by 2 delivery men and when they set the first piece down which was the loveseat portion that included the 2 recliners with the console in the middle I noticed that it didn’t set down evenly on the floor. Upon further inspection I noticed that there was a gap about 2”-3” between the console and the seat on the left while the seat on the right was snug up against the console. I told the young men that I didn’t want it like that and asked if they could fix it. The one young man attempted to push the left side closer to the console without any success then stated “that was how “they” put it together and there was nothing he could do about it” so I said take it back I don’t want it. They appeared to be slightly upset over it and had a great deal of difficulty getting it back in the truck as witnessed by my 2 Grandsons.

Still having coupon upload problems! Use Kohl’s!!!!. I tried the app for the first time recently. Tried to upload my reward bucks, but couldn’t. (I see where other users have had this problem many months ago!). I went ahead and placed the order anyway thinking that since it was a store error, I could call customer service and they would remedy the problem, seeing the order had been placed in the proper time. Long story short, Jcpenny phone customer service nor the store would remedy their problem!!! It’s like your enticed to spend but they do everything they can to prevent you from uploading your bucks! I am severely disappointed in Penny’s. I am leaving this review and deleting the app. !!!!!!!!!!!Use KOHL’S!!!!!!! They are great on customer service! The app is much easier to use and they honor bucks that THEIR system wouldn’t upload!!! I’ve been a huge Penny’s customer for years! But the lack of customer service with this new system really has disappointed me enough to switch to Kohls 100%. 😭

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JCPenney – Shopping & Coupons 11.20.0 Tips, Tricks, Cheats and Rules

What do you think of the JCPenney – Shopping & Coupons app? Can you share your complaints, experiences, or thoughts about the application with Penney OpCo LLC and other users?

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JCPenney – Shopping & Coupons 11.20.0 Apps Screenshots & Images

JCPenney – Shopping & Coupons iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 11.20.0
Play Store com.jcpenney.jcpenney
Compatibility iOS 13.0 or later

JCPenney – Shopping & Coupons (Versiyon 11.20.0) Install & Download

The application JCPenney – Shopping & Coupons was published in the category Shopping on 05 October 2014, Sunday and was developed by Penney OpCo LLC [Developer ID: 497798902]. This program file size is 85.45 MB. This app has been rated by 511,315 users and has a rating of 4.7 out of 5. JCPenney – Shopping & Coupons - Shopping app posted on 23 January 2024, Tuesday current version is 11.20.0 and works well on iOS 13.0 and higher versions. Google Play ID: com.jcpenney.jcpenney. Languages supported by the app:

EN Download & Install Now!
Other Apps from Penney OpCo LLC Developer
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JCPenney – Shopping & Coupons App Customer Service, Editor Notes:

We've improved our app performance and resolved a few bugs to improve your overall shopping experience!

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Find on this site the customer service details of JCPenney – Shopping & Coupons. Besides contact details, the page also offers a brief overview of the digital toy company.

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