FARFETCH - Shop Luxury Fashion App Reviews

VERSION
3.46.0
SCORE
4.8
TOTAL RATINGS
167,336
PRICE
Free

FARFETCH - Shop Luxury Fashion App Description & Overview

What is farfetch - shop luxury fashion app? Your choice, your FARFETCH.

Shop the best luxury pieces from 3500+ global brands on FARFETCH today, including a world of designer fashion, accessories and more.

The FARFETCH app makes your designer shopping experience even easier.

EXPERIENCE VIRTUAL TRY-ON
Try on fine watches, designer bags, luxury sneakers and more with our Virtual Try-On experience, only available on the FARFETCH iOS app.

BE THE FIRST TO KNOW
• Choose tailored notifications for exciting fashion launches, back-in-stock styles, new-season clothes and exclusive promotions.
• Find thousands of most-wanted pieces, handpicked daily from your favorite designer brands and 750+ global boutiques.
• Discover your personalized homepage and shop luxury brands, from Burberry clothing and Saint Laurent bags, to Gucci shoes and Air Jordan 1 sneakers — authenticated by Stadium Goods.

DISCOVER THE NEW 3D BAG VIEWER
• You can now enjoy a 360° view of luxury bags on FARFETCH. Explore the size, dimensions and texture in even more detail to find the perfect style for you.

SHOP 3500+ GLOBAL DESIGNER BRANDS
• Discover luxury clothing, new fashion launches, coveted bags, sneakers and fine jewelry, as well as designer kidswear.
• Choose positively with our extensive Conscious edit — find everything from Stella McCartney clothes and Ganni bags, to Off-White shoes and Veja sneakers, plus much more.
• Get paperless returns across all designer brands.
• Save on average 12.1kg in carbon when you shop pre-owned designer pieces, from Hermès Birkin bags to vintage CHANEL and Louis Vuitton. Explore one-of-a-kind watches from Rolex, Cartier and Patek Philippe, too.

BECOME A FARFETCH MEMBER
• Enjoy exclusive rewards through our FARFETCH membership program. While you shop, you’ll receive rewards and benefits as a member of one of our five tiers: Bronze, Silver, Gold, Platinum and Private Client.
• Every designer piece you shop takes you one step closer to unlocking more — from early sale access and a welcome gift, to priority customer care and a personal stylist.

Any questions? Get in contact with us below. Start your FARFETCH shopping journey now.

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App Name FARFETCH - Shop Luxury Fashion
Category Shopping
Published
Updated 12 February 2024, Monday
File Size 114.19 MB

FARFETCH - Shop Luxury Fashion Comments & Reviews 2024

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Farfetch had been amazing!. My experience with Farfetch has been amazing! I am super picky when it comes to my fashion choices and Farfetch has been able to provide me with the specific items I have been looking for. Farfetch has been my “go to” for those high end luxury specific items of my desires and has not failed to disappoint. I am so looking forward to receiving my new purchase!

I should have believed all the bad reviews. Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!

Trouble on returning my item. Purchased an item and need to return due to faulty, the system won’t allow me for the address is not recognized by the system. Talked to several people in their team but told me same stuff need to wait and wait and wait. George one of the guy i spoke with even lectured me about the impact to the environment by printing the return label in each of their customer. Dude you don’t have to lecture me, i just want the return label so i can ship the item back and get my refund. It amazed me that it takes days to make a return label for 1 item only.

Horrendous order support team and broken promise. Farfetch does not stand by its customer promise of great service... or even good service for that matter. I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.

Bad customer service. Cool idea, but if anything goes wrong with your order expect FarFetch to be little help. After receiving shoes from Philippe Brand Paris that were cheaply made and peeling after a couple wears, I reached out to FarFetch about what we could do. It took them over a month to get in touch with the brand. I had to follow up several times. Then, they gave me 12 hours to package up the shoes to send back for “inspection”. There was no guarantee of refund. Nothing said about the time it might take. And after waiting to hear from them a month, they just sent a delivery driver to my house (I wasn’t even home) without getting any confirmation from me in 12 hours. They also asked me to package them up in the “original packaging” 2 months after purchase, so clearly it’s a method to not have to compensate the customer. If you’re happy with the product, you’re probably happy with FarFetch. If not, well they aren’t going to do anything to fix it so you’ll be like me: deleting the app.

No Customer Service. If you know you love the item and have no question in your mind that you may need to return it then this is a great option. If your used to other online shopping options and might need to return it’s not worth it to buy from this company. I paid more for a dress buying it from farfetch than the designer because they talk about how easy their return process is on their website; this is not accurate. A two week return window is not for deciding you need to return something rather it’s for that item to be delivered back to the designer. And you can’t drop items off at fedex/UPS or anything like that. They send a currier to your house - sounds nice if you have the ability to be available at home during the day for a three hour window on a very tight turn around. They have beautiful items but I won’t be buying anything else from them because of the time and hassle spent just trying to navigate and the money wasted.

Great fashion app, some bugs. I love how easy it is to navigate from one found garment to similar garments. The search, filtering and suggested items are really intuitive. The shipping is always quick and returns are seamless. Customer support also deserves 5 stars. The only thing keeping this from a 5-star rating is the wishlist feature. As someone who normally has a clear vision of what I want, I enjoy comparing similar pieces from different brands/designers. For this, I usually use the wishlist feature. Unfortunately, this feature is slow and buggy at its best. It takes a while to load the wishlist and removing items from it takes a while and sometimes doesn't happen. Worse yet is that when this bug occurs, it’s easy to accidentally remove items that I didn’t mean to. If not for this bug, I’d give it a 5 star rating.

Only 4 stars?. Everything works amazingly. I had to return an item for the first time, which went flawlessly. But the off star goes for all the times I get a suggestion or substitution, and after clicking the notification, the app opens, and everything is blank and freezes. So if I got the item name correctly, I could do a manual search. But when (not if) all goes wrong, I cannot even recover the notification from my primary phone screen.

Rewards. I love shopping Farfetch, not only can you find items that are unavailable at other retailers but also you’re rewarded for being a customer. They have a great membership program where you’re offered free shipping, discounts up to 30% off and early access. I always recommend shopping Farfetch.

Inconvenient. I ordered a comme des garçons shirt from here on may 16th. My shirt just arrived on august 8th. I believe I payed to have it shipped to me in 3-4 days. I contacted usps because when I went on the dhl website it said that it had been shipped to my local usps hub. Usps told me to contact dhl and I basically heard nothing back from them. I went to every usps hub in my area and they all told me they didn’t have it. Extremely inconvenient because I was planning on wearing the shirt for an event I had coming up. I don’t recommend ordering anything off here if you want it in any kind of timely manner they might take 3 months to bring your order !

Bad policy and customer service. I bought a hoodie that I really want when it coming out. And they send me the wrong item, when it contact the customer service, they said they can not do exchange and the only thing is refund. The price changed to higher and the price is three hundreds different. If I do return, refund and buy the item again I need pay three hundreds more. And then they only reply me they can not do because the policy. So, I want to ask, am I the guy pay three hundreds more for the fault that Farfetch did?

My first time. I had a great experience! Compared to what you ask, well I placed two web orders here I felt connected receiving tracker, emails and eta. For the other order I looked for emails, updates, next thing I know there was a package at my door, not cool other guys. My order arrived when it was promised and the merch was excellent! Just placed another order today with full confidence it will be right!

Obsessed with Farfetch!. It used to be only possible to buy certain brands when I traveled to Europe or when one of my friends would go I’d ask them to bring things back for me. Now that I have discovered Farfetch it’s made it all so easy to do right from my phone anytime I want to! I really really love it! They also have amazing sales and give out discount codes often! Very easy to use and way more convenient then going all the way across the world to shop!

They just cancel my order. So usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you

SACAMMERS! Dont buy from this store!!. Scammers! Never buy from this store. I bought an article online through the web some VALENTINOS shoes and they arrived in Miami in another color. Proceed to return it as corresponds with the return label. No matter how many emails I sent and calls, they never responded. They never refunded my money. Even when I received an email that would refund me, they never did. They want to scam me and steal with US $ 850 I can't allow it. Submitted the claim to PAYPAL and they have more than 95 days that the claim is open and PAYPAL has not yet closed it because they continue and continue to wait for information from the store. I submitted all the EVIDENCE. They are scammers who do not respond and take more than 180 days to make you a refund. SCAMMERS!

They would not process my return even though they sent wrong item. I ordered a taupe purse at the end of May, it arrived on June 5 but a pink purse, not what I ordered. So I started return process and shipped the purse back using UPS label provided by Farfetch. The pacakge arrived at the destination in the shipping label on June 9 but they did not process on time as promised on their return policy. They updated their return policy in the meantime and now my order is "non-returnable" even though I already returned the item and it's their mistake for sending wrong item.

Best for luxury clothing!. Unbiased review I buy a lot of luxury clothing and designer brands but I live in the south and there’s not much in person shopping I can do for luxury/designer brands unless I go up north or out of state. This app comes in clutch for almost all brands I like and it’s the best, I’m fortunate enough to make good money to spend on myself and family and they have everything on this app from shoes all the way to hats. I love the sales, the brands, the fast shipping and the payment options as well it hits all points on my list personally and I can very well see myself using this app for all my apparel and shoes and everything in between im so glad I found this app!

May improve over time. For now, it seems like a very early version of ThredUP/Poshmark/Tradesy, without as much utility. There is almost no inventory (I think a search for dresses - in any size - literally resulted in four items). If they had more inventory it would be hard to navigate though, since you don’t seem to easily be able to filter search results (at least not by size). It does seem like they have more bags (at least a couple dozen, from what I could tell). They were all super high end, such as Hermès (>$25k used), which is great if that’s what you are looking for - but you could still probably find more inventory on other sites/apps. As they get more inventory, and have to build up the app to make it useful once people actually have to search for things, I’m sure it will get better. For now it’s kind of a hassle.

Terrible customer service. It is my first time writing review in anything. I put my order in black friday and somehow my order got cancled. Now that I’ve the biggest sale of the year and I contacted farfetxh theough the website and email but i havent heard anything back from them for 3days although the policy says they will respond within 24hours. I also tried calling up the customer service and everytime i call at different times, they are busy. I let the phone wait for it to be connected for 45minutes, and it is still waiting on the line. The customer service needs to be improved.

Bad payment verification. If u new to shopping with them just like I am I don't recommend u spend over 500 dollars cuz I tried to buy some Dolce and Gabbana shoes , belt and a shirt which came out to be a little bit over $1,800 and they kept canceling my order and when I called they told me they payment system runs off a robot and they would leave a note so they could reach out to me manually which they did and they told me to send the credit card I was using and my ID to they email which I did and then I placed the order again thinking everything was gone be okay but it got cancelled again so I reached out again and they told me my info wasn’t good enough I even used a different payment method and got the same results and with that being said I would never try to buy from Farfetch again

Terrible shipping and return policy. Do not waste your time with this website. All items I’ve ever received from orders through Farfetch have been with DHL. There is no DHL office anywhere near me, so it takes forever to receive any item. The products they are selling are not exclusive to them, and I could purchase them elsewhere and receive them much faster. Honestly, I could fly to Italy and buy the Gucci jacket and get home before my order would arrive from Farfetch. And do not expect any special treatment or packaging for that matter. In addition, I recently tried to return a pair of Golden Goose sneakers that were a few days outside of the return policy, and they refused! Rafaela in customer service was unwilling to offer any compromise or understanding. Apparently she did not look at my purchase history before considering. There are so many other sites selling luxury goods that appreciate my business. Deleted this app and shopping elsewhere. I reccomend the OUTNET and Moda Operandi.

I wish I could block certain brands from showing up. App is great source to get foreign products I wouldn’t normally be able to buy, but I have issues with Versace (specifically one of their customer service associates) and I never want to buy from them again. It would be nice to be able to block Versace from showing up when I’m browsing the app.

The only one review you should read.. Decided to give it a try with ordering 2k worth of stuff. Had my order canceled 3 times. Due to “ we were unable to complete a security check with your payment provider.” I pay with my cards all over the world and never had an issue. After first cancellation they’ve asked for a picture of my ID and picture of the credit card I’ve used. I sent it!. And it got canceled anyway second time. Third time it got canceled the next day after using Apple Pay as a payment with the same stupid explanation. What a joke. At this point I doubt it they have the items they’ve listed but would cancel your order and blame you instead of admitting they don’t have those items. No surprise this company’s stock price went down 2x last year. It’s a complete joke that has to be gone from the market.

Order. My experience with Farfetch has been great! Easy navigation on the web-site! Super easy ordering without having to retype personal information! Just a few clicks and ordering is done! Everything has always come perfectly packed and shipping has been reasonable! Couldn’t ask for more!

Latest update is the worst. The latest update doesn’t give you chance to see details of your order under order category. For example if you order 4 pieces appear only 3 . If you order 6 appear only 4 . Sent to customer service but the replay it’s normal we can see here at our system the order details clearly .

Incompetent customer service. This application has a nice selection of items and sometimes can provide nice prices. Sadly they can’t seem to achieve a minimum decent level of customer service. Their processes are completely a disaster and their promises are false when it comes to time of arrival. They don't provide any help and are the most useless team of customer service. I would seriously not recommend this app. It’s been 2 weeks, 15 emails, 8 phone calls and 7 cancelled orders in order to make 1 simple order that i have still not received. They are basically useless people and seem to have a serious issue when it comes to logic, common sense and being helpful.

Seamless order process. So far so good with the app. I was able to locate an item I was interested in. After mulling it over for a few days, I placed my order. I was able to see my estimated delivery dates, which appeared to allow me to receive my item relatively quickly. I received email confirmation and hope my item arrives as promised. Update coming soon.

False accusation and poor customer service. After I shipped my return, it was poorly stored and transitioned for an unacceptable transition time (30 days) and possibly got damaged when it reached to boutique. Without any investigation, Farfetch claimed it’s my responsibility and won’t refund me. Even worse, I have written to customer service for 3 times after the false claim, nobody ever replied to me after almost 2 weeks. Unfair accusation, unresponsive customer service, I simply won’t use Farfetch again and won’t recommend them to anybody.

Two orders canceled— they took my money.. I ordered a pair of Versace earrings. The first time I ordered them they took the money out and then sent a confirmation number. A few minutes later I received an emailed saying the order had been canceled due to payments details? Not sure what that meant because I had the money sent back to me. Ok so I transferred the money to my bank card. They sent me a confirmation for my purchase. Told me the order would arrive in a few days. I get back in the app to see what the stats were on my order and it says it’s been canceled. Nobody sent me a cancellation email and my money was never returned to me. I spoke with someone and she is saying that she doesn’t know where my money was. Today I also tried purchasing some Jimmy Choo shoes. I’ve had to place the order THREE times. The 3rd one has seemed to work and says I will receive the tracking number in 2 days. Keep in mind my money is taken. This makes no sense to me at all. This app is trash and the customer support is trash.

Needs improvement, nice styles though. There is too much to look through, I don’t know if I am missing the filter feature for size but it’s annoying to click on so many products to find they don’t have your size. When scrolling through there are items that I previously viewed (Products are repeating). Instead of having to keep scrolling to see new products, the app should separate it by pages so I can chose the page. Number. Needs to better organize the app. It’s frustrating to have to go through 80,000 products while most of the items are not your size.

Poor business practice. I ordered something a few days prior to writing this review. It was a dress that had recently went on sale at several companies (Nordstrom, Neiman Marcus, Oscar de la Renta’s homepage, etc) and I decided to place through Farfetch. They cancelled my order and *so far the refund has not processed and when I go back to check on the item (cancelled at 6am checked app and dress availability at 10am for multiple companies including Farfetch) I see low and behold it’s still in stock - at a higher price now. I went to contact customer support - they were no help and the website crashed while writing a claim. I will try again but I am very frustrated and not optimistic right now. If you sell something at a price and then I pay for it, that price should be honored if the quantity is available. ^Note the discrepancy is not a decimal point on the price tag, my size is more expensive but at the time of purchase the price was all equally on sale to match competition and the designer’s price. Next time I will just order directly from another company.

Outstanding. Have been using for a few years now and am constantly amazed at the selection, overall customer service, speed of shipment and delivery process, and ease of use as well as updates to the app. They actually take comments into consideration and continue improving. The personalized notes often sent with packages are also a totally unnecessary but welcome extra touch.

Do not buy from this website. I ordered a pair of Alexander McQueen shoes, I’m a currently a gold member and I tried to return my shoes with a label that FARFETCH emailed me. Long story short they lost the shoes and are asking me for evidence that I returned the shoes “can you please send us a video of you giving a package to DHL”. Mind you I called them before processing the return so that everything was properly handled. I never in my life experience such bad customer service and it’s such a shame I have to write this review because I really loved buying from them. Advice from me to new buyers record yourself returning items and keep it for your records just in case. I lost 700$ with this app and their customer service it’s just ridiculous, same conversation on repeat. It’s been over 4 months and here I am trying to see if I can get my refund but they’re not helping. It is not my fault they screwed up somewhere in their supply chain and now I have to pay the consequences of their mistakes.

Disaster of a company. Farfetch is the perfect example of a company which raising funding by bluster and hype and turning a “profit” with their insanely bad customer service. Whoever is heading that department is probably an incompetent yes man who has no idea what they’re doing and doesn’t care about the impact. Their customer service team is disempowered, useless, scripted, and their hands are completely tied. They’ve been holding onto about $5,000 of orders which they charged weeks ago, but haven’t shipped. It’s ridiculous to get it resolved. If this is how they treat their high spend customers - it says a lot about how ineffective they are as a corporation l. It will catch up to them. People don’t understand that Farfetch as an aggregator, they’re a glorified search engine working off of commission.

Overpriced trash. Farfetch has become one of the worst places to buy your clothes. It’s overpriced saturated basic pieces from the regular designers mostly. Even though it’s a bunch of boutiques, nothing cool and just a headache putting up with all the different lame shipping methods each boutique chooses. Customer service is horrendous and should be fired immediately. Too many new changes, like asking for account holder who’s supposedly not me, even though I never entered anyone’s name as an account holder , plus the app greets me! My name! Constant new changes to a mediocre garbage collection of cloths, unpredictableness because of varying retail partners, weak coupons that expire too quick, horrible condescending sows on the other end of customer service. If I could rate this garbage app zero, I would.

Love this business. I have placed multiple orders over the past two months (Feb & Mar 2023) and the items arrive within days to the East Coast. The merchandise is exactly what was expected. I made one return because the size didn’t fit. It couldn’t have been easier. I packed the item and printed their FedEx label. I dropped it at a drop off. Within days my credit card was refunded. The best feature of the business is they keep you updated via emails along the way. It is the best.

Decent app, bad shopping experience. They don't validate transactions when you buy, but rather get them confirmed or rejected a day or so later by their payment processing service. My order got canceled the first time, so I wrote them and was told to order again. Ordered again, got canceled again a day later, with them asking to send a picture of my CC and my ID. It was bad enough experience for me that it sort of ruined my appetite for those shoes and dealing with them. Being called a criminal and wasting more time ordering than the shoes are worth is just ridiculous. I'm so done with this service.

App fine; returns/customer service awful. I ordered a bag from Italy and it arrived I realized it was a smidge smaller than I’d like so I arranged the return (you have to make an appointment for someone to pick it up, within 7 days of receiving the package) the pick up ran 2 hrs late (even though there was a 3 hour window) but I get it, things happen. My dad gave the package and the package slip to the delivery man who scanned it and went off. Over the next few hours the tracking never updated to “collected” or to “shipped” so I contacted customer service asking when I could expect an update with all the order and return info in the email. They asked me it was scanned (it was) and then never responded. I emailed again they told me there was a missing package inquiry on my account. I sent proof that my package was picked up (lucky I have a video camera on my porch) that clearly showed the package being hand delivered and scanned to the mail carrier. Even then they wouldn’t respond. So after a few days of that I just put in a dispute with my card and then finally they released my funds.

Be aware - poor customer service with high end products ended up a loss of lot of $$$ on customers. I ordered a pair of expensive shoes with Farfetch as a first time customer and the order went wrong. No refund, no further assistance from them, and I was informed that they just simply closed my case. When I called to see if anything can be done, I got talked down by someone for minutes who was uninterested to listen, was unwilling to help and not did not empathize with my situation at all. I am still trying to see how I can recover my $400 loss, but I will never order from this company again and would not recommend to anyone.

Horrible !. This is not my first time purchasing an item from farfetch , but I’ve had an absolutely horrible experience with my last order , I got an email and text from the courier company a day before my package was delivered asking if I wanted to waive the signature before delivery option which I declined , I have a secure package box in my apartment complex with I pay monthly for to guarantee the safety of my mails and packages .They went ahead and claimed they delivered my shoe (which I saved hard for to wear on graduation ) outside, at the door without any signature . I received a notification that evening that my package was delivered I got home later that night to no package in my box or at the door as they claimed , two weeks of waiting for them to complete their investigations after my complaint , farfetch is giving me excuses about not being able to refund my hard earned $1000 . I’ve requested for the issue to be escalated and no one is getting back to me as promised !!!!!

Endless options, but there’s just one flaw. As I was going through the check out as I was in putting my card information in the only way I was able to complete my purchase was if I save my car details for next time. I usually don’t do this method because of my fear of third-party scammers or anything of the such but it was the only way I can get my item, and I wish it didn’t have to be that way. I hope that changes in the future.

Poor customer service. I placed an order yesterday (order number W88DRD). The transaction went through (I checked it in my bank). Then Farfetch canceled my order without my consent. I contacted customer service right away and let them know that I still needed my order. I didn’t get a response. The next day I tried to re-order my initial order, but some of the items were no longer available. I’m disappointed that the customer service ignored my request, that I waisted my time for ordering and re-ordering, and that some of the items were no longer available.

Disappointing Customer Service. I am truly disappointed by this company’s customer service; Especially to returning loyal customers. I spoke with a representative over the phone who after encouraging me to reorder an item I have not yet received a refund for, told me that this happens all the time to other customers. He processed to tell me that even though it is a huge inconvenience they can’t do anything about it and that they’re sorry. You’d think if you’re getting constant complaining about the same thing you’d look into how to fix this issue for your business, and your customer service. I will not be shopping with FarFetch anymore. I will take my money elsewhere. I did not feel like a valued customer.

My last resort before actually purchasing anything. I always browse through apps to shop but end up purchasing the items from here as the shipping ends up being much less than the other apps and they have a greater variety obviously. I just wish if they can make the interface a bit more beautiful for the eye. It doesn't have any problem but when scrolling through apps Farfetch seems the least organized one.

One of the best e-commerce apps out there. I have used Farfetch for the last 2 years. Just downloaded the app and I am blown away. Very intuitive to use. Easily walks one through the process of purchasing, then makes tracking orders easier than anything I have used. Excellent shipping integration. Couldn’t ask for a better experience.

Don’t waste your money on this site. I used to spend a lot of money in this website until this year. I recognized no very seller is verified in the site and so many scammers with fake products. Farfetch does not verify the seller’s product. Their customer service is getting worse. They refused to refund even though the seller sent the wrong product and their delivery failed to deliver the product. They lost my product and told me they are not responsible if the delivery site shows delivered. The listing price on the website is definitely overpriced. A lot of other websites out there selling the same product with lower price from the same seller.

SCAM Merchant. I bought a bag using this app, paid for express FedEx shipping. Bag showed delivered and signed according to FedEx tracking, but I NEVER received anything. Filed a case with FedEx and requested to see their proof of delivery and signature. However, I was told by Fedex that only Farfetch has the capability to see on their end the signature proof; meanwhile Fedex started a claim case for me. Two days later, Farfetch told me that they verified that the package was signed and delivered and refused to issue me a refund! how? I have camera installed and the ring can show no FedEx delivery on that day!! Why I have to pay for something that I did not receive and certainly did not sign! I am even more raged by how Farfetch does not care about its customer! Do not use them!

Best in clothing business. I am beyond glad with Farfetch fast and easy shopping app. This is my second time ordering from here and I can say I am amazed with how this company operates. I am living in Kuwait and got my order from Italy in one day and the other from the US in two day. Even though it’s on weekends without extra charge or anything! Not mentioning that they had 10% off for Kuwait national and independent day:) Thank you Farfetch for an amazing job you guys deserve 10 Stars 👏🏼

Great app for buying designer items, but.... I wholeheartedly love this app because of great customer services, curated collection of high-end items, and delivery service is right on time. While I love the Farfetch app, however, I got several issues with it. First, my wishlist has a limit (100 items) and I cannot continue to favorite every item I liked. When I exceed the amount, the previous products I've favorited disappeared. I wish the wishlist feature would allowed infinite favorites just in case any of them went on sale or out of stock. Secondly, the descriptions for some items are a little vague. When I tried to shop for latest runway pieces from Vogue, especially the ready-to-wear pieces, the items do not come with the description elaborate which collections did it come from. Third, I can't choose men and women's items at the same time. I want to buy designer bags for my friends, however, I have to change the gender all the time. I wish there is a feature where you can shop any designer things regardless of gender, then, the items indicate if they are appropriate for masculine or feminine attire. Overall, these are couple of issues I have with it. Some can be overlooked since it just a complaint, but as a long time user of Farfetch, I am satisfied with shopping high-end products and probably one of the most legit app I've used.

Do not order from Farfetch. Terrible service. My item was returned back to Italy to the original shipper but I was still charged and have yet to receive a refund. I called customer service and was told by 2 different people that they couldn’t do anything for me until they found out why it was returned back to the original boutique. I repeatedly said that I did not want the item anymore and just wanted my money back but was told that they couldn’t do that. So ridiculous and so frustrating. They’re holding on to $400 of mine and will not give me any time table for when or if that will be returned. I will NEVER order anything from farfetch again.

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Simply Amazing Purchasing. Designer Shopping at its Best Select, Pay, Soo to Your door, try on the comfort of your own home, and best of all…… If it’s not your cup of Tea, return and start again I love this site, It’s soo easy and the choice is fantastic ❣️

Great. I love Farfetch cause I can do all my shopping from home with no hassles, super fast shipping, always authentic you just can’t beat it!

Great Shopping Platform. Been shopping for 2 months from Farfetch and its a legitimate website platform…no issues or whatsoever even with returns and refund…customer service and items are great and legit!

Yvonne wavish. When looking at an item in detail it then goes back to the beginning of the page rather than back to the item you were looking at. Regards

Why is there no Size category?. I appreciate the site, and have found it extremely competitive against other sites I buy from. My issue is that when I want to refine my search in a clothing category why is Size not an option? Very frustrating.

Overall satisfied but could improve. Tried getting my discount of my first order and it would not work I even downloaded the app otherwise I like the product options and size availability

Just signed up, quick and easy.. Will let you know when items arrive 2-4 days

Phuong Rowan. I’m a regular customer of Farfetch and I really enjoy shopping here. I introduced my sister to shop here as well. Recently I am very disappointed with Farfetch as you sent my sister a faulty shoe with 2 marks. Now I’m buying the shoe for her and I hope this will not happen again. Please check all items before sending. Thanks.

Overall quality app. I love the app and only one annoying thing makes me uninstall. I cant login to my account in Safari without it redirecting to the app and the app can't do return. Basically I have to remove the app to do return order in Safari. Lame.

Wouldn’t shop anywhere else for designer!. The most amazing customer service you’ll ever come across! Highly recommend farfetch for all designer shopping!

Very bad experience!. I was order a handbag for my mum as a gift , I check out next day on the app . The order has been cancelled! I call up to know what happened with this , the guy just tell me like it just usually happens so he can’t do anything with this ! Didn’t feel any sorry about their mistakes!

Seamless experience. Just a seamless experience with Farfetch. Not only is placing your order and navigating the website so easy, but then notification through to shipping is fast and reliable. When you receive your goods they are beautifully and securely packed and often there is a message from the retailer included. (so delightful to have a small boutique in Italy send you a personal message) It is both efficient and personal. Couldn’t recommend Farfetch more, and deserves a high rating review for a seamless end to end customer experience…

5/5. Farfetch is an amazing store. It sells great items and ships in a matter of days. I highly recommend Farfetch. One complaint I have though; Since the latest update, I haven’t been able to get on the app, as it doesn’t stop loading. Thank you. 👍🏼

Wishlist. Overall I’m loving the user experience of Farfetch. The app is very easy to navigate and lots of great recommendations based on style choices. But I wish I could save more than 100 items on my wishlist, right now every new item I save to wishlist replaces the oldest one. Would also be amazing if I could create different categories for different types of wishlists. Otherwise, this is one of my favourite online shopping apps!

Terrible Experience. I purchased a bag on sale and it sat idling on ‘processing order’ for a few days and in the meantime the bag went back to full price. Then my funds were refunded stating no stock available and when I checked it was back on the page on sale. I called and we redid it and I was told of the dates to expect delivery and two days later the same thing happened again. Their systems apparently are not live and don’t sync therefore you’re more than likely no sure if you’ll get the item. Very disappointed!

Great experience online. Ordering online was a great experience - easy to use. Looking forward to receiving my items !

Fashion Addict. I love shopping on here. A lot cheaper than to buy from the stores in our country also a huge selection to choose from updated daily. I love it

I am not able to remove my old address. I had to repeat the process a few times as it was difficult to remove my old address Once I had changed my address Right at the very end where I had to press “ place order “ my old address was there again I had to go in and change it again It does not allow me to delete my old address Very frustrating using this app However, saying that I only persisted because I got 15% off by using the app Many thanks for the 15% off I certainly worked for it 👍🏾

APP. When do a search, there is no product number and page number, you do not know where are you up to. How much products left to view. Once it is mistakenly pressed back button, it can not be back to search where were you up to.

horrible customer service. I bought a Burberry card case for my boyfriend. But the item was lost according to the ups delivery. We never received the item but Farfetch confirmed the delivery on app after I called them for the issue!!! And they said they need 2weeks for investigation. But now 2weeks passed, I got nothing back from Farfetch....this is the worst online shopping experience!

Payment. I’m glad that finally I can do my purchase but was a bit headache to do! I have to call the call center 2 times ! Because shows a “ invalid pay method” when my card didn’t have any problem , I called the bank etc and was just Problem with Farfetch! Before same thing happend ! One friend had to buy for me and I gave the money because I couldn’t buy with my account! When I always buy so much staff on internet ! Thanks

Superb range and experience. First time used and was great. Had full ranges and same pricing and superb app and experience. Now I just hope for fast shipping. I like their commitment to environment too

A favourite. I love how fast shipping is and the quality of the items are top notch!!!

Okay but—. All is well on the app HOWEVER I hate how long it takes for the wishlist to load up the items! Also, can you please get rid of the limit on the wishlist??? I don’t only have 100 things I like from here!

Terrible customer service. Farfetch customer service is HORRIFIC. They promise rewards for shopping with them but do not honour them. When I contacted them to help me because I never received my reward, they were more than unhelpful and IGNORED my emails. I receive MUCH better customer service from Net-a-Porter, Matches Fashion and My Theresa. DO NOT shop at Farfetch because when you have an issue they will ignore you, but places like Net-A-Porter will go over and beyond to help you with absolutely anything.

Awesome clothing & Quick international shopping. I love shopping from farfetch online. They have lots of designers at good prices and the shipping does not take long.

Best online experience and really great customer service!. Thanks for the help with my order

Convenient and enjoyable to shop from!. Easy to use site with lots of options for filters so you can find exactly what you want quickly!

Wishlist item removal issue. Constant issue with app in removing items from wishlist, suuper annoying, otherwise great app

Fast delivery internationally & good customer service. Customer service were very responsive and easy to deal with, and my shoes came from overseas super quick, I was really surprised how fast they arrived.

Great selection of clothes, but annoying app bugs. Farfetch has a fantastic selection of designer clothes. There are lots of useful options to search the collection from within the app, but after 20 minutes of inactivity, the app forgets the search and returns you to the home screen. This means you need to scroll through thousands of clothes all at once in order to see the whole range.

Use something else. Went through the whole process, ordered and paid and then they cancel the order with no reason. You’ll spend time trying to find something that actually has your size as everything on the main brands are out of stock and then if you want bigger sizes the prices increase drastically. Don’t waste your time and use something else.

Amazing site. Best site for all your luxury needs. Fast delivery and they even pick it up if you wish to return or exchange. Great deals for your birthday and amazing rewards. I love it

Missing items, terrible customer service. Made my first order, only half the items arrived. The customer service team have been slow and unhelpful. Offered no way of resolving the issue 👎

Excellent Online Shopping. Always a pleasure shopping online with Farfetch. There is an excellent range of designers and up to date fashion styles to choose from. I enjoy trying my purchases at home in my own leisurely time. Customer service is outstanding and returns are so easy with DHL. Once Farfetch receive the returned items, the money is quickly refunded back into my account. Thank you Farfetch Team! Regards, Linda Skender

Exquisite Fashion & Outstanding Service. Farfetch is The most exclusive online merchant of present times. The fashion items are superb, the service is extraordinary, order placement is easy and the packaging is delightful. I have never been anything than very impressed. I find the most coveted items here.

Best internet shopping site ever. Brilliant customer service. Super fast delivery. Easy return with no question asked. I’m sure sites like this are killing high end retailers with fancy glamorous windows.

Love it. Easy to purchase, I saved $500 and I should receive my items next week.

This application should be on the top 10. I highly recommend this application for people who are looking for branded clothing and new products with 100% quality (Original and Authentic) and fast delivery service 🔥♥️

Great service. Very impressed that my queries were responded to via email within 24 hours. Found the whole process uncomplicated & now very excited to receive my new purchase

Best Store for Designer Clothes. I buy all my clothes from Farfetch. You can’t beat the deals and variety. love it.

Problems with the delivery. They send you whatever they want. Not your order. Then they refund you the money but the item you ordered get lost and they ask for a higher price to re bought it again.

Two purchases twice burned!. Very disappointed!! Bought two bags for my wife and issues with both bags! The first a YSL came with broken loose stitching and the second a Chloe came with scratches on the hardware. Customer service was extremely slow, so much so that I missed out on replacing the second handbag due to them not responding in time. Even after assurance that they will “manage” and “look into” my initial issue. Worse of all, was only given a crappy discount (with so many restrictions, I still am unable to utilise till today!) for the first purchase and a pathetic 5% refund (won’t cover the cost of fixing nor the fact that I could’ve exchanged it for another bag if not for their super slow response) for the second purchase. Paying thousands of dollars for low quality product and second grade service! Avoid Farfetch!! Other apps/sites like Cosette and Lyst are better!!

Best luxury shopping app. Today I made my first purchase through Farfetch. It was a very good experience. So many options to choose from. I had fun browsing through the many luxury bags. Prices are competitive too. Will be making more purchases in the future for sure.

Best high end fashion platform. They are super fast (within same week delivered) quality products at competitive prices

Best online. I have made several purchases with Farfetch and found them easy to deal with and have a great range. Also their customer service is fantastic! Highly recommend them to all.

Where’s the option to pay with Afterpay on the app?. App is really easy to use definitely user friendly but the Afterpay option for Australia is not there, what happened?

Absolutely great.. I don’t buy clothes and make review online often but this company really deserves it. Thank you.

I love Farfetch. Farfetch has great fashion with ease in looking, buying and returning. Returning is so important to me as I stress about not getting my money back or it being difficult. As a result I buy much more (not great for my bank account) but Is pleasant shopping. I really love Farfetch not deducting money for sending back an item. They also notify every step of the way. I look at Farfetch everyday. I love it!

No zoom functionality for Vision impairment. Dead Farfetch! I As an avid online fashion shopper I particularly like Farfetch and I believe is a leader in the online space. I have been directed to your App more recently however find it more challenging to use as it does not cater for my disability. I am vision impaired and require to zoom/ enlarge images, prices and menu options etc. It would be great if this functionality could be added we s later date. I currently use the latest I phone model. Hope this feedback is useful. Regards, Nellie Mitchell

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Awful, not recommended. I ordered an item from here for my gf’s birthday gift. It didn’t ship or anything so I was just waiting just to find out that my order got canceled because it’s out of stock (doesn’t make sense cuz I bought the item and you shouldn’t be able to buy it when its out of stock). It looks me 3-4 business days for me to just get the info. Very disappointing to know I don’t have anything for her birthday and have to find totally new item.

Fabulous. Super fast delivery and excellent customer service👍

Same problem as others ... They dont refund you , if u received something you are not satisfy , good luck

Perfect. the best app ever for shopping online, I got diesel jean same as pic, delivered also so quick.

Convenient for me. Easy to buy and easy to return. Easy to order and easy to return

Forget the mall lmao. Best place to shop Ever!!

St Laurent purchase. Abi was very friendly and helpful. Great lady !

Easy to Purchase the best. Love buying via Farfetch.

Terrible App. This app needs to be simplified. For example - Menu - Kids - shoes - girls shoes - flats/ballerina and bingo. It should be that easy.

One of the worst companies to deal with. Tried to order clothing 3 times from this company they declined my payment the first time even tho payment was charged on my end. Second time they declined it again and asked for additional information I sent and they said they didn’t receive it but charged my card yet again. Third time they try raising the price. Horrible horrible customer service. All excuses now solutions

800$ order went missing!. Bought 800$ jeans the size was terrible had to return it I took videos of the DHL driver picking up the package, 1 week later the package went missing even though the tracking number showed it was delivered. Called Farfetch 10 times and they rudely and disregarded my concerns nvr returned my money and they said they can not do anything about it. Stay away at all costs their shipping fee is ridiculous and the prices are high for my st items.

Perfect and wide range of selection!. Very good website and shipping is very fast !

Very trust worthy. Good price

Great company to deal with. The gold standard to be clear. ⭐️⭐️⭐️⭐️⭐️

search function in need of serious fixing. whats the point in using the search bar if everything except what im actually looking for shows up?? i know there are filters but it really is a hassle and renders the search option almost completely useless. i search for tights and i get an endless scroll of bags, coats, literally anything but tights. other apps like shopbop, ssense, revolve, etc have the search function down. i have no idea whats going on here because this issue seems like it would be a quick and easy fix considering today's technology

James Lloyd. By far the best site for designer shopping made easy.

Love Farfetch. Best online Boutique ever

The best. The most fun I’ve had shopping. Straightforward no fuss service

Scammers!. So they buy everything on Adidas stores or any other stores and resell it for double the price! It is ridiculous that places like this is allowed to operate! Disgusting!

Most tiring process. I have never in my life of placing online orders for clothing and what not, have I had to deal with so much extra crap for no reason. I placed my order for about 4 times with it getting canceled due to “the security provider not responding” aka my bank. Like what even. After making endless back and fourth calls, they add a note to my account to contact me directly and even after that and I send pictures of my id and my debit which again I’ve never had to do before to any other online merchant, they still ended up canceling my order after 5 days of not updating me. And now I was out $500 for over a week and was waiting for an other that was never arriving. Now I’m stuck putting down another $500 on something that I’m not gonna get anymore on the date it’s intended for. Bad bad customer service for a place with such expensive items. Not impressed.

My Versace arrived early. Purchased Versace and it arrived in Vancouver a day earlier than expected. Fits nice and looks good. Would buy stuff again if I see something I like

Best overall. Best service, best items!

Excelente servicio. Me encanta que me resuelvan mis dudas y cumplan con sus reglas 🙌🏻 10/10

Amazing clothing, Excellent customer service. I love the up to date styles and brands they carry. I love the easy return service when needed. Delivery is super quick too. I also appreciate the low shipping costs and included duties, that plays a huge part in which online company I shop with.

I like the service.. Easy to use and good quality stuff.

NOT WORTH IT. I was charged with taxes and duties when this was previously all paid for. Customer service advisors tend to overpromise that they would resolve the case but you’ll never hear from them. The case is still going on for almost 15 days now, I’ve dealt with 9 reps and spent 2 hours of phone call repetitively explaining the situation. Don’t be fooled by the discounts that you could get at Farfetch. It’s way too stressful if they mess up your order. If you’re going to buy luxury goods, you might as well enjoy the experience by visiting the boutique/store and get treated well.

Horrible. My cart was decline for no reasons couple of times just on their site I called them they sent me a verification identity I send them the information needed they never replied me. THEY HAVE A BIG PROBLEM ON THEIR PAYMENT SYSTEM.My cart get accepted on Barney’s and other site but on farfech always decline worst compagny and I’m not the one that had the same problem with them. WORST COMPAGNIE.

Best online shopping. Farfetch provides the best quality and fashion items ever seen. The service is also impeccable. No hassle return!

Exceptional selection and customer service. Farfetch is by far my favourite site for online designer shopping. Their selection is vast, prices are good, and shipping is very quick. I like that duties are included and returns are easy. Farfetch has the best customer service I have experienced amongst numerous designer retail sites. I highly recommend this site!

You cannot return or refund. Very bad experience. I bought for 2.5 K $. One item was not fit for me, so I tried sending it back via the app. The app told me someone would come pick it up, but no one came. I then sent 3 messages to Farfectch via their app, but got no answers. I finally reached out to their support department via theiur website on a PC. They finally answered me, they basically told me that since it was past 14 days, they could not do anything for me. They would not listen to me at all. I told them it was my 4th message to them and that my 3 previous one where left unanswered, but they would not listen. So 600$ in the garbage, basically. Order number RK4FV6

Good service I love ❤️. Good service

Nice. Good App

Can’t Return or Exchange. They don’t accept returns lol.

Don’t use it. Horrible app ever

Payment not accepted. You guys shouldn’t run an online store if you’re so incompetent in accepting credit card payments. Truly awful.

Great off white belt. Thanks for the real product

Good service. I love the service and the UI is intuitive. The only complaint I have with it is that they tend to jack the prices up to a ridiculous amount in some sizes. If you want to shop in the sales section though, you can get some good stuff for below retail

Don’t trust prices. Check a lot of the prices on other sites the price here is usually jacked up 100 a 60 shirt is 200 on far fetched

Every once and awhile someone gets it right !. Farfetch works like a charm. Totally reliable, great merchandise, excellent communication. I’ve tried others however this company is the best. Dr. M.J. T Surrey, B.C. Canada

D.A. Too many choices !

Very slow it’s awefull. Your store is awesome but the shopping app Very slow. Pls optimize the Farfetch app to load quickly

Pricing. Really cool app but the pricing on items makes no sense, when i go in store or even on a website for items the price is less then what it is on the app by a really large amount

Super fast. Easy to navigate and always fast shipping

Wonderful and trustworthy website. 5 stars

No customer service.. Terrible experience. Will not return my emails.

Be careful. I’m gonna give this 2 stars because it’s a great app to browse items before purchase, but before you buy anything check the brands actual website cause 9 times out of 10 this site will charge $100 or more than the actual retail (not including shipping) so be wary of purchases and do your homework to ensure your not ripped off!.

Unexpected surprise. Very responsive interface and sleek design i wish they can make a night mode

Terrible experience😔. I tried to create an order 4 times, all of them get canceled for some unknown reason. Tried to contact them, after multiple attempts I was able to get someone on the phone and they said they had some issue with payment system and they are going to create another order which will work. After 2 days of waiting it was canceled again... Lost lots of time on this and only caused stress to deal with - totally not worth it.

Shopping experience. The shipping procedure is very easy and delivery is very organized

Very efficient!. Great service!

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Fraudulent company - that does not provide return to long time customers. After being a Privat Client for many years Farfetch failed me and many other loyal customers to deliver on its core value proposition and process the return. Even after I bough the fitting size of the dress they refused to process my return. And now I’m stuck with two identical dresses one of which is too big for me … given that the dress is close to $1000 dollars - I have to call out this predatory behavior of the public company ..

First Class Operation!. I have purchased many pairs of shoes from Farfetch. I’ve been 110% satisfied every time. The packaging, the communication, customer service and product is first class every time. Impressed!

Hard to find items. I love been able to find all my favorite brands so easily, and most the times at discounted prices... Besides the "recommended for you" section is a pretty handy tool to find new items or designers...

Loving u. I love farfetch since the first time I used it 2 years ago, so fast, so good costumer service, so many things from different designers, many of them is imposible to get it in US shops, and I just love everything from you.

Horrific customer support. Do not order from them here or on their website. They will require a signature upon delivery, which is great if they told you before you ordered. Instead I find out when the FedEx package doesn’t arrive and their CS team quite literally repeated talking points over and over. Request for a manager takes 24-48 hours which is pathetic. This was my first and LAST order with these morons. Save your time and energy and go to the actual designer directly.

Amazing Source for the best Fashion. I never fail to find something on this site that I can’t live without. If I’m unable to find the item locally I usually can find in from one of Farfetch vendors. Service is top notch. Return policy is great. I highly recommend Farfetch.

User friendly. Easy to locate items easy to order and to use

The best. The place where I shop it is Farfetch. Never go to a mall or any shopping centre. Why I should go and I can find the same item in here with the same quality and cheaper price.

Nonsense cancellations. I place 4 separate orders over the course of 3 days and they all was canceled. I have more than enough money in my bank account my account has been active for more than 6 years. I have never had a problem. This last order that was canceled the rep did it manually, they held my money for an entire day and then canceled so now I have to wait to be refunded which can take up to 14days. What a fn inconvenience. I hate this app.

Absolutely in love!. Been using the app for 2 years now. Absolutely in love with everything!!! I already recommend it to everyone I know. Great user experience, love the product mix, prices and the tracking of my shipment. Whatever you guys are doing keep it up!!

They informed me they sold my shirt. I ordered a Versace shirt from this place a week ago. So they said it was delivered today but nothing was at the door. I called them to ask where my very expensive shirt was. They said they didn’t have it taken off the rack after I bought it and they sold my shirt that I already paid for and they said was on the way to someone else. So someone is walking around with my shirt. They said they gave me $12 extra the shirt was $700. Joke of a company.

Love the styling service. I want to thank FF for introducing this styling service which sent me so many beautiful and appropriate options exactly to my taste and style. This service has really set FF apart and now will be my first choice for online shopping. Thank you FF for being ahead of the game!

Missing sizes. When I search “shoes”, “sneakers”, “footwear” etc. and I select the filters tab, I’m shocked to discover that my sizes are nowhere to be found. I am a U.S size 11.5 which would translate to a European size 44.5. I’m unable to find not only size 44.5, but also size 45 in some cases. The only way I am able to filter my size is when I search for “slippers”. The sizes will show for one search, then disappear with the next when you go to filter again.

Best customer service. I never review any app, but I had to for this one. Best customer service!!! Called to not only confirm that my shipment will be delivered ASAP, but they also called to make sure I got my order. Thank you !!!! I’ve been a customer for years, and will continue to be.

Wish it’s easier to find fit items. It would be best providing better sort / brands recommendations base on customer previous purchases

Karpis Barseghyan. The best app for shopping ever I am using already 6 years aI do lot of shopping from app never had any issues 10+. Always Farfetch highly recommending. Thank you.

5*. We had a few hiccups at first because they kept canceling my order but after I called and talk to the representative I can order with no issues but yea Farfetch never miss they always have wat I need I love y’all

Concise design and top-notch customer service!. You guys are awesome! Great selection of clothes and goods, concise and user-friendly app, responsive and helpful support, meticulous attention to packaging. What else do I need? I really enjoy shopping with your app!

So far so good. I’ve seen / heard reviews about this app way before I made an account. But I have ordered 3 items so far. & every single one has came exactly shown in pictures. Good Quality. Fast shipping. I’ll continue shopping here for a while.

Great place to shop😊. I bought a bag from FarFetched took some days to get here. I recieved my bag and it was well packaged and Im very satisfied with my purchase☺️🤍 hoping in the future to shop at FarFetched more.

Duties. Even though it’s says the item is shipping from a different country and the duties are included, it charges you tax at check out. Bummer

Best site but need some promotion to whom buys a lot. I love it. There are lots of best designs. The only thing that i wish it that there should be more promotion to someone to buys a lot on farfetch. Because so far I bought about 20items and I did not have any opportunity to have a promocode for discount that is the only thing That i want to suggest

Never received the item nor refund!. I’ve ordered a pair of jeans and I couldn’t receive them because I was not at home to sign. They didn’t allow me to change it to collect at fedex office so they sent the item back without communicating with me. They received the item two weeks ago but haven’t received the refund yet. Such a scam. Never shop with them again. Helpless customer service that made me feel like I was talking to the automatic robot that answers questions….

Love the app, but the wishlist is awful. One of my go to apps for finding unique product. My biggest complaint would be the wishlist size. 100 items is nowhere near big enough.

Keep cancelling my order. My order went through on a sale item and got a confirmation email. Then after like 10 mins, I got a cancellation email with no reason. I went back to check on the item, It was no longer on a discount. It already happened twice and It’s frustrating and total waste of time browsing their products!!

Horrible service. I was charged for an order, and the order was cancelled due to some form of verification. I received an email saying it can take up to 14 days for a refund. If Farfetch has been hacked, or has experience with fraud then they need to invest in better systems/software to deal with this. Cancelling an order and forcing customers to wait 14 days for a refund is a scam. Especially in this era of COVID-19, if this issues isn’t solved I’ll never use Farfetch again and will tell everyone I know not to use this app based on my experience.

FarFetching. The check out process is the best. Easy and more options for the quickest process. The variety of items to shop for is immense. Customer service has been absolutely great.

Buggy terribly!. Well, is it really impossible to hire a good programmer?! This program is terribly stupid, patience is not enough! with any action, it takes 3 minutes to think, you want to see the product, it opens for 2-3 minutes! I don't have that much free time! I think with such prices for goods it would be possible to make a quality program! 🤦🏻‍♀️

Birthday outfit. I stumbled across this site searching for the perfect outfit for my birthday cruise which is in May I love Farfetch they allow me to buy top quality items on my budget and pay on time… Beautiful clothes easy purchase everyone’s happy….😍😍

Service. Love this website love the delivery service from DHL express just wish more promotional codes will be more available with the amount of money that’s being spent great discounts

Great and User-friendly App!. Great app! And very easy to use. Excellent features, too! App stores Favorites for future purchase and is easily navigable from shopping cart to shopping menus. Policies easy to locate and understand.

Using dark patterns in subscription process. Customer can’t get first time subscriber 10% off without spending x amount of money and it’s not clearly communicating to customers. As a result, I called to customer support, realized that you got my phone/ email without giving me a discount, unsubscribed immediately, rate your business low, and won’t use your app or web again.

Missing feature. When looking at say a Missoni sweater, it would be great to click on Missoni and see all the items available by Missoni. This feature is available on the website but missing on the app.

Does not allow searching?. Just downloaded the app. Tried to search and the keyboard doesn’t even come up. Tried other ways to search but still no key board....

Experienced. I’m so disappointed with fartetch . Saw lot of bad review and now I met myself . Order an off white bag the shipping speed is okay but the package arrived damage . My bag box was damage I don’t mind about that but my bag also stain and the logo tear off seem like they send me the bag on the display that everyone touch it and try . I’m about to return it but as you know there no DHL close to me . That’s my experience just telling myself not to shop from this app again . I must spend my money to buy something that worth the price.

Reviews. While reading all these negative reviews I will immediately erase this app! Thank you from saving me from a headache also shop Kyle shoes they have great service track package all the way to door and great great customer service and accepts Pay Pal Your welcome. But unfortunately this particular shoe is sold out for a moment but will receive more at much better prices and super quality. Ask for “Mia “ amd tell her Loyal customer Tyrone referred you promise you won’t regret!!

Great Deals. If you like designer cloths this app is for u. I love a great sale. No problems with customer service. I have return items that don’t fit with ease. I buy a lot online maybe I am used to it. Check their SALE. Awesome

Reliable designer sources for awesome brands. Very reliable. Fast shipping. Awesome return policy which makes things so easy for customers. My experience has been nothing but great with Farfetch. Also, amazing deals. Thank you!

I love it. I really love this app But the only bad thing is that the promo codes cannot be entered or they can but they does not work even though the app is saying 20% extra of sale items but it did not work for me at all

A+. Farfetch has been a highlight for me when it comes to fashion I can always find whatever it is I’m looking for and I can also always find it at a discount price! I appreciate you guys ... I just wish the shipping didn’t coast so much lol

one of the best mobile shopping apps. every time I order it gets here internationally within 4-5 days and the return process is easy and fast. The negative reviews shouldn’t be at the top because it discourages people from buying from here when in reality it is a good service they are providing.

Unexpected cancellation. They will cancel your order soon after, single because they’re system is unable to quickly verify your payment method while in the US. Also the crappy customer service, I called many times to complete my order and they keep giving me the run around, they told me to send pictures of my ID and MOP, I did and they still cancelled my order saying that they couldn’t verify my identity. What kinda stupidity is this.

First stop shop. I love Farfetch! I used to have to browse multiple sites to find the things I love. Farfetch has all the designers I love. I even was able to find a birthday gift for my 12 year old so (Supreme). I haven’t shopped in another site since I have found Farfetch.

Keep it Gucci. This website is fantastic! It brings top notch designers of fashion straight to your door step with the ease of simple swipes and clicks. Easy to navigate and filter - shopping for fashion worthy of the runway has never been easier!

Products. Everything always looks exactly as it does on my line when I receive it

Don’t count on FarFetch for Christmas present purchases. Purchased something 12/9, shipped 12/14 from Italy which is FIVE days early. The package hasn’t left Italy as of 12/19 while FarFetch claims it’ll arrive before 12/21. Totally unacceptable. If you have too much money and all the time in the world then you should shop with FarFetch. Otherwise I suggest going alternative routes. Rule of thumb for all online retailer is to NOT screw up Christmas present orders. Yet they couldn’t do it.

Shop the world in one place. I love that I can shop boutiques from all over the world (especially sales) and have it shipped within days for just $10. You can also find merchandise that you can’t find locally.

All 50%+ off. Everything I buy is heavily discounted pieces that released at more than double the price on Farfetch originally. I can always rely on the quality and speed of the shipping and products as well.

Uses phishing tactics in notifications. Downloaded the app, and browsed a bit. I didn’t even register yet, and it’s notifying me that I have a Helmut Lang jacket in the shopping bag ready to order, which I never looked at. I go to the app because of the notification and of course my shopping cart is empty, and it only list items if I sign in, for an app that I didn’t register in yet. These are basically the same tactics used in phishing for fraudulent actions.

Easy exchange- quality products. Just got a pair of Tods boots, unfortunately too small. They were delivered in 3 days, came in a box I could reuse and had a courier pick up my return. Very classy company. Will def use again.

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FARFETCH - Shop Luxury Fashion 3.46.0 Tips, Tricks, Cheats and Rules

What do you think of the FARFETCH - Shop Luxury Fashion app? Can you share your complaints, experiences, or thoughts about the application with Farfetch and other users?

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FARFETCH - Shop Luxury Fashion 3.46.0 Apps Screenshots & Images

FARFETCH - Shop Luxury Fashion iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 3.46.0
Play Store com.farfetch.discover
Compatibility iOS 14.0 or later

FARFETCH - Shop Luxury Fashion (Versiyon 3.46.0) Install & Download

The application FARFETCH - Shop Luxury Fashion was published in the category Shopping on 17 September 2014, Wednesday and was developed by Farfetch [Developer ID: 906698763]. This program file size is 114.19 MB. This app has been rated by 167,336 users and has a rating of 4.8 out of 5. FARFETCH - Shop Luxury Fashion - Shopping app posted on 12 February 2024, Monday current version is 3.46.0 and works well on iOS 14.0 and higher versions. Google Play ID: com.farfetch.discover. Languages supported by the app:

AR DA NL EN FR DE IT JA KO PT RU ZH ES SV Download & Install Now!
Other Apps from Farfetch Developer
App Name Score Comments Price
Private Client Referral Reviews 5 1 Free
FARFETCH - Shop Luxury Fashion App Customer Service, Editor Notes:

Bug fixes and performance improvements.

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Find on this site the customer service details of FARFETCH - Shop Luxury Fashion. Besides contact details, the page also offers a brief overview of the digital toy company.

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