Pillow: Sleep Tracker App Reviews

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Doesn’t auto track well and can’t see even yesterday. This app frustrates me because it doesn’t auto sense well; the first day I tried to use it on auto, I was so excited to see how I slept, but it turns out it counted time while my watch was charging and the day I was awake as sleep. It said I slept something like 18 hours and when I went to bed, it didn’t track my sleep at all! Form then on, I used it in manual mode, but it made all of these audio recordings, multiple per minute! I’ve never been told I snore and the other app I use says that I don’t snore, so I can’t imagine what it was using as a trigger to record?! Plus, you can’t listen to one audio clip without paying for the premium feature and from what I read on reviews, it sounds like it makes a bunch of blank, erroneous records. Also, the clincher- you can’t even look back at any prior days’ sleep without the premium feature! I would think that, even if it’s not going to analyze trends or do more complex comparisons, you’d be able to at least view prior days of sleep. Overall, frustrating. I’m mad that Fitbit has a free app that’s so much better. We got my daughter a Fitbit that was around $140 on sale. My husband bought me the Apple Watch for >$500 and there’s no included sleep app. 😡

App just quit tracking. Update: 4 Oct 20....it appears Apple had a HUGE issue with iOS 14 and WatchOS 7 that made Pillow not track correctly. Once I wiped my watch and phone and restored from the cloud my Pillow App started working again. For those of you having an issue with health tracking after installing the last updates follow the Apple reset guidance and it should fix your Pillow App like it did mine. I apologize Pillow, not your fault with the issue I posted about. ———————- I had this app for 52 days tracking my sleep and the very day I updated my phone IOS the app quit working and hasn’t worked since. I’ve engaged the help desk portion of the app for 2 weeks now. While I can only reach help desk at 4am Central (most likely means help desk in a 12 hour different time zone) it doesn’t seem that developers are to eager to help me solve this issue. I keep getting “canned” troubleshooting steps, did them many time along with deleting and reloading app to no avail. I paid for the premium app and would expect premium service but Pillow has fell way short of that expectation. Would not recommend. Spend your money on another app that works.

This app is basically a scam. I very well understand that app developers need to make money some way or another, whether it be through ads, in app purchases, or premium memberships. In this case, Pillow has a premium membership that at first glance you may think to yourself, “eh I won’t need it, but maybe if I really like the app it might be nice to get eventually.” But upon using the app for more than 2 nights, you will come to realize that it’s practically useless without the membership. This is a sleep tracking app that doesn’t let you you see your past nights sleep data without buying premium. That literally defeats the whole purpose of this being a sleep TRACKING app. Oh and it’s got a sleep sound recorder, pretty cool huh? Nope, can’t use it without premium. In fact, you can see that it records something, but you can’t listen to it without the membership. I have no idea of knowing if it even recorded a sound from me or if it’s just the crickets outside my window or a creak in my wall. So overall, this app is a glorified alarm clock unless you drop the $3 per month or $30 a year or whatever it costs. Don’t fall into their trap. Even if you’re curious and want to buy a month to try it out, PLEASE remind yourself to cancel after that month so they don’t keep sucking up your money after you’ve forgotten about it.

This app keeps getting less impressive. I have been using this app for a few years now in conjunction with other sleep apps. I have tried the paid subscription for a short time. But, really didn’t find it helpful enough for the cost of the subscription. The inaccuracies in the sleep detection always had me using it with other sleep apps for data balance as well. Plus, their automatic detection had me in bed for an entire day, after which I stopped using the auto detect. I have had multiple issues over the past year with the app since I obtained an Apple Watch and it’s ability to coordinate between the two devices. Or to even keep a session going while I slept. This latest update is the worst yet. I hate the new interface with the stupid ring theme that really has little meaning, and yet dominates the screen. The stupid app now doesn’t even give the most basic of information - like how long I slept, or the amounts of time in each type of sleep like it did prior to this update because they have to milk every cent out of people. They have made my decision very easy. I will no longer be using Pillow as any of my sleep apps, simply because it has always been insufficient and is now a total garbage app unless you pay for it.

I like the app despite its inaccuracies. I like this app and find that it is helpful with my current goal of trying to get more sleep so I can be more clear and productive every day. I purchased the Premium version because I wanted to hear what noises I could possibly be making at night. The sound recording seems to work only intermittently, despite the fact that the phone is about a foot from my head and the mic sensitivity is on high. It also will sometimes record several notes a minute, for about 10-15 minutes, and those notes end up being empty when I've gone to listen. Also, despite the fact that in my "notes" I put "read" almost every night and "ate late" only once or twice, it says that I ate late about 36% of the time and read 11% of the time - even after I went in and put "read" on almost every night to see if it had an affect - that part of the app does not work. Also, the sleep aid music worked before I paid for the app when I was going to sleep. Now if only works when I'm not using my watch. It does work for naps on my watch, just not when I'm going to bed at night. (I do wonder how it can tell the differences between light, deep and REM sleep.)

Does okay. Update:still having a lot of trouble with it accurately tracking my sleep and awake. Last night, it showed I was awake most of the early AM and I wasn’t. I went to sleep about 11:10pm and woke up about 2am. It showed I was awake most of 12-2am. Very frustrating. My sleep quality percentage is TERRIBLE because it’s not accurate. I usually have to add at least an hour onto what the sleep amount is because it has me awake when I’m not, but when I can’t edit it’s errors, I can’t fix it. Should also have an option to add nights that I forget to turn it on. My old tracker would pick up on sleep hours without having to turn it on. Could set a normal sleep time and it would notice when you were sleeping so you didn’t have to remember to turn it on every night. It was a nice feature. Original: I’ve given it a lot of try but in the past few months I feel it’s started to go downhill. It gets my sleep well but sometimes it says I’ve been up for an extended period of time overnight and I wasn’t. I also have A LOT of trouble syncing if I don’t use the alarm. It gets to 98% and fails almost every weekend when I don’t use the alarm mode. Otherwise it’s a good app, but those are major issues that need repaired.

Hasn’t worked properly since I got my Apple Watch. I used to live by this app. I used it religiously. But since I got my Apple Watch it literally hasn’t worked at all. I have updated everything. And updated it again. I tried going back to using the app with just the iPhone and not the Watch. I thought I finally figured it out last night and had the app open on both Watch and phone in “foreground “ and waited for over 10 minutes through jaw cracking yawns for the two to pair while the screen on the watch just spun and spun and spun and never resolved. So I gave up, because I was tired, after all, and decided to try “just iPhone “ once more. And once more, it didn’t work. And mind you, this is all happening over the changeover into Daylight Savings, so I really needed that alarm! I decided to give up this morning. After using Pillow for years, and telling people about it, and liking it, maybe it’s time to give up and us another sleep app. Or I will try Apple’s version and see if it works any better.

Post iOS 16. My iPhone 14 pro max reports me as sleeping when I’m actually awake during nighttime and daytime. Through 3 football games today and I watched every minute of every game, yet pillow showed me sleeping a couple of times. My sedentary heart beat ranges from 47 to 55 and pillow must be interpreting this as sleep. Prior to iOS 16, this was not a problem. It also is connected to my Apple Watch. This continues to be a problem as well as the fact that it shows me sleeping while driving a car. This app no longer works for me the way it did before iOS 16. I’m considering deleting it and searching for a more reliable app. Update: it no longer has me asleep while driving my car! It continues to show me as sleeping while I’m actually reading. Last night I got up to go to the bathroom, 3 1/2 hour later I got up to go to the bathroom. It has no record of me being asleep for those 3 1/2 hours between bathroom trips. I think anyone who has a slow heartbeat while seated will be disappointed with this app. I don’t know why I don’t just delete it and move on?? I’ve another sleep app that gets when I’m awake and when I’m asleep, so I know it’s possible to accurately record the sleeping time. It, however, gives conflicting degrees of quality of sleep as compared to Pillow.

This can be a big problem. Let me start by saying that I love this app! I tell everyone that they should be using it. I have a lot of trouble falling asleep and tried many other apps but yours does it all. I hated that the sounds would continue, well until I woke back up to shut it off. The feature that it senses when I’m asleep and turns the sounds off is a life saver. Now I’m sure you’re wondering what for the reason is for the 4 star. Well, the alarm time always changes on me. Luckily I’ve caught it but it’s very nerve racking. My son had to get up one morning for a very important function. I set it for 5 am and went to sleep. Luckily something woke me up in the middle of the night and made me check it. When I did it was then set for 6 am. It would have been horrible if he missed this event. That wasn’t the only time it’s happened. It’s even changed from am to pm many times. Luckily I’ve caught those too. When you don’t sleep well as it is it’s horrible to have to worry if your alarm is going to go off at the right time or not. I’ve resorted to setting a separate alarm to make sure I’m up on time.

Not intuitive on Apple Watch. I like the app and would rate higher but the Apple Watch issue really drives down the value for me at this point. - My suggestion is to find a way to simplify how the sleep analysis works on Apple Watch and ensure that it does so consistently. Not to mention if you need troubleshoot support that you can get it from beginning to end. It seems it worked fine when I first got the watch (3 days of painless reporting on my watch) and now it never shows my sleep analysis information on the watch. I’ve basically gotten fed up with attempting to trouble shoot - no real help from support. Now I just let it do it’s thing when I sleep (automatic tracking), and check the app on my phone now after spending almost 2 weeks trying to figure out the issue. I’ve done every possible fix available - still doesn’t update on my watch. Now I just use Apple sleep complications for my watch main screen and just check Pillow on my phone. It’s a little frustrating tho - not going to lie. I personally love the color and design of the analysis of Pillow for the main watch screen complication over the Apple sleep analysis, but I can’t get it to work and frankly I’m over trying. I pay for premium and considering that - I’d like to access all the functionality but at this point I’m tired of banging my head on the wall. Other than that (which is so so SO frustrating) it’s alright, but this pain point definitely drives my review scoring. Otherwise, I’d give the app 4-5 stars.

Pricey. I like the app but won’t purchase considering it lacks auto-detect and requires set procedure prior to sleep for syncing Apple Watch data to iPhone... The free version is limited in information and the “upgrade now” shows if you turn phone or swipe to another sleep chart; you are limited to the sleep chart of the day and no more unless you pay. It doesn’t automatically detect sleep like less expensive apps for tracking sleep. Learned I must have the app open on my phone (which is only place to set alarm) then press Start on Apple Watch if I want to use watch features to track sleep AND have information transfer to phone (where it’s easier to read the data) after I physically stop the session. Graphs are easy to follow and like that. Summary: free version only shows the last session, must manually start/stop sleep sessions (which may be beneficial for overall tracking if I have to get up in middle of the night for something then go back to bed), syncing Apple Watch and iPhone requires specific steps prior to sleep, ~40% more expensive than other apps that auto-detect sleep and effortlessly sync Apple Watch with iPhone.

I never have never seen such a good app.. There are many good sleep tracking app for the Apple Watch. But I have never seen such a good one. Why? Well, before I get the Pillow app, I was using the auto sleep app for the Apple Watch, and at first I loved it! After a while though I started recognizing that it was a little in accurate. After using the Pillow app, I’ve seen how my sleep is in as good as I thought it was, and I feel like I can make it better If I continuously use the app. I had if I get below a 70% sleep quality score, that I will not have a good day or I will be tired, but if I get above a 70% sleep score, then I know I can’t have a great day. Another reason why this app is better than the app I was using before is because it is so much more in depth. Before I even used the Apple Watch, I had a fit bit ionic, and I loved the sleep tracking feature, because it was so accurate and it was very in depth, but this is an Apple Watch and it’s not even made to be a complete fitness device, and the fact that it has more in-depth tracking and more accurate tracking than the Fitbit, just shows how great an app this is.

Stupid update (again). I’ve had this app for about a year now and twice it’s updated and lost all of my information. I don’t understand why you back it up to the cloud if you can’t restore your history when this happens. Isn’t that the purpose of backing it up to the cloud? It’s also eating up my watch battery which it never did before this most recent update. I have contacted your help desk and haven’t heard anything for 2 weeks. I understand sometimes problems require time, but I guess an email update telling me that you’re still working on it would be nice, I guess I’m just asking for too much. At this point it feels like you responded quickly but hope I’ll just forget about the problem as time progresses. If that’s the case I’d rather just get a refund and be on my way. Update after placing this review 4 months ago. I received a message from the developer telling me how to fix the watch problem but have yet to hear how they fixed the problem where my history kept being erased every time they updated the app. I never received a response as to how to recover my history after the last time it was updated and erased (which occurred about every 3 months) even it’s “supposed” to be backed up on the cloud. I’m leaving it at 1 star since I can’t put anything less.

Very sleepy and colorful app. I’ve used the Sleep app (#1 in App Store) for a few years before I made a switch. They require an annual subscription. I made a switch because they haven’t had a major app update in a while and the data always look the same and seem less informative. Before the switch, I took the liberty to try other sleep apps. Then I came across this Pillow app and tried it for a week and fell in love with it. The free data provided on my sleep quality is more valuable than what Sleep provides in their free version. UI and UX is beautiful, I like the colorful bar graph more than the line graph. Love the heart rate comparison. It was even smart enough to detect my A/C noise in the background and reanalyzed my sleep data (suggestion: somehow auto tag or label which recorded sound is another sound other than your snore? I had over 100 audio recordings..) I decided to pay their one-time premium fee to support this app. Please continue to do your best on this app! Thank you!

Great until it wasn’t. When I first got this app it was great. I was so happy to find a sleep tracking app that worked with Apple Watch and didn’t force you to pay just to track your sleep. The automatic sleep detection was absolutely awesome. I loved the interface. It was annoying how you had to buy the premium version to see your past sleep data, but not a deal breaker. But then one day the automatic sleep detection stopped working. I would wake up and eagerly check the Pillow app only to see that it didn’t collect any data. I thought it might be a problem with my Apple Watch so I went through all of the steps to make sure it was detecting my heart rate, had permission to collect data, etc. none of that worked. I turned off automatic sleep detection mode and put it to manual. And it worked! But as I was checking my sleep data in the morning I got a low battery alert on my phone. My phone that had been at 100% 7 hours before was now at 14% without me using it. I also quit all of my apps before going to bed. This also happened the next few nights I used manual mode. I can’t help but to think that that is the cause of the power drain. I don’t have a place to plug my phone in overnight where my phone can still be in range of my watch, so this is a problem for me. I’m going to try turning automatic sleep detection back on tonight to see if it detects anything/if it was just a glitch. Aside from that, the app is really great and I would really like to keep using it.

Ignore the sleep stats. Every single night it says it either took my 0 minutes to sleep or 10 when I know neither was true. It does know when I get up to go to the bathroom at night and the way the snooze is timed seems to be very helpful because it lets me hit snooze but knows when to buzz again so I do t go back into a deep sleep. I don’t believe the accuracy of my sleep quality at all. When I feel well rested I’ll have a low quality number which I consider in the 60’s and every other night it’s in the 70’s. Never higher. I tend to think that it’s because I use an iphone placed next to my pillow and that if I wore a watch it would be more accurate but I don’t know how it works. I wake up at the same time 7 days a week and it has been extremely helpful in discovering what my optimal bedtime is because it’s a bit later than what I thought and it’s right! It is excellent at learning your sleep habits I just don’t think it measures things correctly. Take the sleep stats with a grain of salt but just for the optimal sleep time and the snooze timer, I highly recommend it. Oh and I love the color coded bar chart of my sleep cycle. That is extreme accurate!

Update ruined this app. This is the first review I have ever written on the Apple store, because I generally don’t care enough about apps to say anything, but I have to this time. The Pillow app was the best thing I ever discovered over a year ago. It helped me figure out the proper amount of sleep I needed, which was always a question as I am an insomniac. I would tell anyone to download this app if complained about sleep in any regard. However, the newest update is the worst! Everything is totally changed, so if you’ve gotten used to the layout for the last YEAR, your muscle memory means nothing. It’s harder to access past night’s data. The new alarm set up of having ore-sets is a good idea, but if you want to add a new one you have to swipe through every single one of them to get to the add button. And worst of all, if you accidentally swipe the app closed, it doesn’t automatically save your data like it used to. I have now lost about 5 days worth of data since updating last week, and before then, for the last year, I had had less than 3 days missing from my own human error, not the app. I would just delete the app and try a new one but unfortunately I had bought a year subscription to their premium access and it was recently renewed. So thanks for ruining this app and stealing my money ✌️

Used to be a long time user. Really!? I wrote the review below the last time a major update was made because they took away the heart rate function unless you paid for an ongoing subscription. After awhile, they brought heart rate back for everyone, which was a great decision. After downloading the newest update last night, sure enough, the heart rate function is gone again unless you pay for an ongoing subscription. Seriously, you didn’t learn from your previous mistakes? There are too many other similar apps out there that offer the heart rate function at no extra cost. —————— I have tried many sleep apps and most of them are fairly accurate, but have stayed with Pillow because of the heart rate function. Now that is part of the premium service that requires an ongoing subscription. I realize that you need to make money to keep the app going, but an ongoing monthly or yearly charge is excessive. I’d be willing to pay a reasonable onetime premium charge, but not an ongoing subscription. From reading the recent reviews, it looks like many others agree with me. It’s not too late to realize that you made a mistake and make an adjustment to your “difficult decision“.

Good idea but inaccurate results until…... I used this app quite some time ago and it seemed to work fine, then I stopped. Recently I decided to start using the app again. I first tried automatic detection and that didn’t work well. I had to constantly adjust my sleep hours. Then I decided to manually start a sleep session. The app does track my sleep, however it is not accurate. Last night, for example, it registered no REM sleep but had me awake for most of the night. I definitely slept through the entire night. It’s as though the slightest movement registers as awake. Of course, this skews the entire sleep quality reported. UPDATE: I decided to completely delete all of the sleep data and try starting again fresh. Using it now for the last 3 days and the sleep analysis seems to be more like what I would have expected. It now tracks all of the sleep hours without me having to edit anything, and the awake hours are now in line with what I expected. Although I have no idea why deleting everything seemed to fix it, I’m happy to see it working again.

i regret paying for this 😒. Does not accurately read sleep cycles. Realized this when the “sleep aid” sounds kept shutting off thinking I was asleep when I was definitely wide awake. Also apparently it read me as in “light sleep cycle” when I was actually scrolling through instagram in bed. 80% of the alarm sounds are just terrible sudden blares of synthesizer. Nothing like waking up to a sudden jolt in the morning. A few are ok but I’d expect more for paying $5 to choose from 20 total alarms, of which maybe four or five don’t sound like 2000s cell phone ringtones. The “shake” to turn off alarm function still won’t work even though I switched it from “hold to shut off” several days ago. Most of the sleep aid sound affects (of which there are only 11 to choose from) are harsh and artificial and not soothing at all. The rare music that actually worked for me kept waking me up bc it didn’t do an actual loop; just cuts off suddenly and comes blaring back in again. I had finally settled on the rain sound effect until I realized part of its cycle is to randomly increase in volume just when I’m finally getting sleepy, and now I’m wide awake again. The “fireplace” sound effect sounds more like a burning building. The “waves” sound is less the ocean and more a bathtub. And seriously who wants to go to sleep to the sound of a hair dryer???

Crashes all the time. I love this app and have been using it solidly for at least 4 years. I recently added the premium subscription and ever since then, if anything happens to my phone in the night, the app crashes, doesn’t record any data and my alarm turns off. This can be anything from me quickly checking notifications to phone back ups and upgrades which happen in the night. With the legacy version, if I couldn’t sleep, I could just check socials and the app would keep on trucking. It also seemed like the legacy version locked the phone in a way that prevented back ups or upgrades. That was minorly annoying but I reset back up and upgrade schedules accordingly. It’s most frustrating to have it crash randomly when the phone backs up. I’ve started using thr Apple native alarm clock as a back up which kind of defeats the purpose but I can’t risk not having an alarm. The legacy version was far more robust. Do you have any tips to keep this from happening? Even pausing the sleep tracking doesn’t work. I need to turn off tracking, check things and then turn it back on to avoid losing data. Thank you.

Great App. Okay, I’m going to start off by saying that I love the app. It works wonderfully, and the technology seems to be greatly engineered to check when I really am sleeping and when I wake up. The audio recordings are great, they’ve caught me saying some hilarious things in my sleep. I do have some suggestions. I understand that the feature where you can either shake the phone or hold the button for three seconds are meant to make sure people are really awake and getting up. Well, I happen to be a pretty light sleeper, and I get up very well, and I own the full version of the app but I’ve noticed that there is no option to just tap to disable the alarm. I’d like this feature to be implemented if it’s not too much to ask. Also, I think it may be cool to have a dream journal added. Like when you wake up, there may be a notepad there for you to begin typing out what you dreamt, and it keeps track of the night you dreamt it and stores it somewhere. There should also be an option to click a button that says, “I don’t remember what I dreamt.” And to go back and begin a journal entry if you didn’t remember it at first but now do/didn’t have the time to type it then. Thank you for your time!

Best app!. I have been an insomniac for many many years and was always curious about my sleep and wanted to do things to make it better. I've been using the app for about 3 months now with my watch and it automatically detects sleep even if I take a nap. It has allowed me to track how well my new medications have been working and because of this app I have found one that seems to be improving not only the nightmares, but my sleep quality percent has increased dramatically. If it wasn't for this app letting me physically see the results I wouldn't feel as successful with the medication. The reason I rate only 4 stars is because it is supposed to also record sounds or talking. I have been told by everyone in my life that I am a sleep talker. I keep my phone within about 2-3 feet away from my head when I sleep and every single time I check there is no recordings. Just last night my daughter told me I freaked her out because I was having a full blown conversation and I was sleeping. The watch recorded my sleep but my phone which was about a foot from me hadn't recorded anything.

STILL Fundamentally Flawed….. I gave this app a try once again (out of multiple attempts), and after tonight’s sleep of 5 hours and 4 minutes, it says I was awake for TWO HOURS AND 36 MINUTES of that time…. I was NEVER awake for that long during the night; instead, I might have been fully awake for no more than about 15 minutes…. The microphone sensitivity was set to Medium (by default by the app), and even after Apple has updated their sleep algorithm for iOS 16, and checked the option for the Pillow app to use the Apple Sleep Stages data, the app STILL gave me a bad reading…. For whatever reason, the Pillow algorithm keeps showing that I am awake for huge periods of time during the night, instead of either lightly sleeping or in a deeper level of sleep…. All in all: Once again, after a third and fourth try of usage, it’s still not worth it to pay for a subscription to this app until they have fixed their algorithm when it comes to tracking sleep. Honestly, nobody should have to constantly go back after a sleep session to reanalyze, or “edit” their sleep due to poor analytics from a sleep tracking app…. Instead, it should just work, and at least give users a general idea of their sleep habits. This one, sadly, for yet another try, just doesn’t cut it….

One of the best sleep apps. I’ve tried a couple of sleep apps to get some insight on why how and when I wake up tired. Some apps were good but fell short of giving me the full picture of my sleep patterns and what I maybe doing wrong. I don’t buy a lot of apps but this one helped improve my health and my overall mood everyday. If you have any problems with sleep this app. Will help from what type of sleep you are getting be it deep or rem or if snoring is your problem. When you hit the start button Pillow goes to work monitoring everything that goes on while you sleep or you can set the app. for automatic and it will detect when you have fallen asleep. It works best with a smart watch to give you heart rate and pulse and movements but still will work without one but you don’t get all of the benefits. There are a lot of options and features it’s almost like your own personal sleep lab without the white coats. So try it what do you have to loose except sleep. I don’t write many Reviews but this application helped me maybe it will do the same for you.

Past sleep sessions have been lost.... I am writing this negative review after almost 2 years of successfully using the paid Pillow app. During sleep it recorded REM, light and deep sleep, and I could see improvements after having made various changes in my sleep habits. However with the update to version 3.7 I lost about half of my 700 recorded sessions. Tech-support told me how to restore them manually one at a time, which I did, but then with the update to 3.7.2 I lost all of my sleep sessions. I’m not willing to go through manually adding all 740 sleep sessions, and at this point I’m still waiting for a solution from Pillow. The app works just fine now, but only thinks I’ve had about 10 sleep sessions total. In fairness to Pillow this could be a conflict with another app on my phone (iPhone XS) or watch (Series 4) or with some setting I have on the phone. But at this point, apparently, we just don’t know. Update after a couple more weeks and an update or two. I still have the same problem with the app only showing sleep sessions from the last 20 nights. The previous 700+ nights are gone—and no word from their tech support on a solution. And this is for the paid version of the app using iPhone XS and Apple Watch 4. For shame, Pillow.

Want to buy...but doesn’t work. I like this app, it simple and easy to use. I’ve wanted to buy it for some time but have decided to wait or look for a better app because it drains the battery from my phone and watch because the app has to remain open on the screen in order to track sleep. It also does not track things accurately. I have also had times where the app has failed in the middle of the night and shut off. I wish the app would automatically track my sleep by being in my watch like the heartbeat app does, and how it automatically tracks my steps, workout, and standing. The app should automatically start up when I’m in bed and track my sleep. I forget to turn it on most nights, it should partner with the heartbeat app and when your heart rate lowers to a level that most people’s heart beats at while sleeping it should start. The Samsung watch does it, why can’t ours. Update: Another problem with this application is when left plugged in and on the bed where it can potentially be pushed under the pillow, blankets, or your body, it causes the phone to heat up to high temperatures. I don’t understand why we are so far behind androids technology. We get everything after they have had it for years. Why? 😣😫

Freezes and Crashes. Been using pillow for a couple years now and didn’t regret it when I bought it because it actually worked. Now after some time now it seems the app is just not being kept up to date with software or new iPhones. Had it working with the IPhone 7 Plus 256 Gb and it worked until about 8 months ago. The app started crashing unexpectedly and not loading properly. I uninstalled it and reinstalled it cleared caches and nothin was working. Now I upgraded to the iPhone 11 pro max 256 Gb and the problem still exists. Doesn’t load properly and crashes unexpectedly. The app freezes when you tap on any icon. I now regret paying for it. I have since switched to SleepWatch which is more expensive at $2.99 month but well worth it. Pillow was great when it worked but I do not and cannot recommend this app. Maybe if and ever it’s fixed I can switch back to it. Update: New update released and everything seems to be working fine. Connects to iCloud fine menus load fast and the services offered by the pillow app are great as before as well.

Was PERFECT... now it’s terrible!. I’ve used this app for a long time. It was perfect. I would set an alarm and go to bed and when it detected that I needed to wake up near my set alarm it would vibrate my arm. If I needed to hit snooze that too worked perfectly as well. I was is heaven. I achieved the best sleep I’ve had in years! My wife was amazed at how I woke up rested. For the last four months the app has become useless!! I set an alarm (6am) and get up to use the bathroom (1am -ish) only to notice the alarm is set to go off at 3am. I set it and hit start for 6am but this app decided to change it at some point. Then the hepatic Apple Watch alarm stopped going off when the 6am alarm does stick and the phone stopped making its alarm sounds. I’ve been late to meetings due to this happening. It’s infuriating!!! Also, IF the alarm does go off and I tap snooze on the watch, yep, you guessed it, it turns the alarm off instead of snoozing. I’m not sure what has happened with this developer but reading the reviews they either don’t care that their product is going downhill fast or have no clue how to fix it. Before all of this started happening I would have left a 10 star rating if I could. It was that perfect. Now, I’m just sad to see it go this badly.

Hard to Activate and Not worth it. I tried to use it with an Apple watch, but most of my logs had not synced to my iPhone. It doesn't translate properly into the Health app. I still don't get ANY data, even after a watch upgrade. I tried repeatedly to use my watch to monitor movements, but the information was vague and not as specific as promised. I wish there had been an actual instruction page on the web that was more explanatory. I want to know my movement influences on my sleep and my heart rates during sleep. Hopefully there can be more improvements for use with the watch. I never used that little battery power on my watch or phone when using this app, maybe 20% for both. Now that the app has additional perks, I really feel screwed over since I purchased this app almost 5 yrs. ago. I should have been grandfathered in, since I had the faith in it much earlier and my purchase, I feel, was an inspiration to improve it and the cost I paid was encouragement for more features. I will start using a free sleep app and now the sleep app that comes with my watch. The subscription cost is not fair and doesn’t guarantee that the data will be logged as advertised.

Frustrating. I’ve used Pillow in the past and added it to my new phone because I have some sleep disorders and wanted to see how I was sleeping. First of all, it seems less accurate than it did before. The recordings don’t seem to be picking up anything yet I have about 100 of them a session and they’re all dead air. It also logged several periods as “deep sleep” when I was actively awake which was frustrating if you’re using the app to get an accurate picture of what’s happening throughout the night. The bigger issue for me however is that it wants the app to be open while in use- if you’re a tosser & turner, it’s pretty easy to jostle it and switch screens which then makes it nearly impossible to shut the alarm off when it tries to wake you up. After losing sessions because I had to force quit the app to make the awful alarm sound stop I’m deleting the app and trying something else. I can’t imagine paying for this service. There’s no reason that it shouldn’t auto-save throughout the night. The idea that you have to manually go through two screens to log your session is ridiculous! Save yourself the drama of being frustrated as soon as you wake up and try something else.

I don’t understand all the positive reviews?!. I have been using the premium version of Pillow for weeks, with my phone and Apple Watch using manual mode. It is terrible at knowing when I’m awake. It tells me I slept all night, every night, even when I wake up to use the restroom in the middle of the night. If I use the feature which allows me to re-analyze my sleep session to look for more awake time, it just adds more light sleep and still never picks up the fact that I was actually up walking around, wide awake in the middle of the night. It also has had hiccups twice this week in syncing my watches data with my phone so there are two nights for which my phone never got the data from my watch. My optimal sleep time jumps from 9:45 to midnight and back. (Again, I have only been using this app for a couple of weeks so this seems like a terrible algorithm.) And all of this is especially weird considering I have very regular sleep patterns. I go to sleep and wake up around the same time every day, sleep a solid 8 hours per night, (in bed about 8.5), and rarely get up or even wake up in the middle of the night - like maybe once per week. I’m going to switch to automatic mode for a while and see how we do but I wish I didn’t spend money on this.

Automatic Analysis. I don’t always hit the bed at the same time. As long as I’ve charged up my Apple Watch (and wearing it), Pillow has never missed a sleep cycle. Being able to visualize your sleep cycle and quality is very valuable…especially when you attach a note indicating what kind of day you’ve had and your mood. The same is true of post-sleep cycle notes. I have sleep apnea as well as a bilateral lung transplant recipient (20yrs out). Sleep and breathing are very critical parts of my overall health. I currently own a Series 5 Apple Watch…but look forward to upgrading soon. The upgrade to a Series 8 (or next generation) would provide additional data tracking of my O2 level during my sleep cycles. Im not sure if the new models track your respiratory rate…but that would be a great piece of information to add to the collection of data. No, I’m not getting paid for this review (I wish). Im most impressed by Pillow’s automated detection system. When I began using the program, I would adjust the placement of my phone…start a session and all that. I’ve tossed all that and just let Pillow do its thing.

Grain of salt. I’m a skeptic by nature but I do like this application. I’ve been using a CPAP pump since subjecting myself to a comprehensive sleep study almost ten years ago. My condition was so bad the technician who monitored me told me if it were up to him, I would be leaving with a pump! After finally receiving my device, it only took a few days to realize the difference a quality night of sleep makes. I’ve never liked wearing the mask and wished I didn’t need it but it has probably saved my life by now or at least lengthened it measurably. Pillow has trained me to recognize the significance of a regular sleep pattern. It has shown me how to wind down and prepare my mind for bedtime. It has also pointed out that my blood oxygen levels drop a little at night. Not dangerously low but at 76 years old, I will bring it up to my doctor next visit. As a retired engineer, I plan to study the mechanics of exactly how the information Pillow gathers is formulated. That said, I still think using this application keeps me on track better than I would on my own.

Provides fascinating information about yourself. Not merely how well you sleep and how it can vary according to factors you can record at bedtime. Also wether you snore or talk in your sleep, and what you say. The graphs plotting "sleep quality" versus "weight" are clinically significant only if you have weight-induced sleep problems, likely if your BMI is 35 or more. For the comparison to heart rate, an iWatch is best, since it monitors your wrist pulsations continuously and allows the app to compare it to the movement and audio data it monitors while under your pillow. This will expose a side of you that you knew nothing about, fascinating in itself, and may warn you of upcoming or ongoing health problems. A truly useful app. It is the first thing I look at EVERY morning! With the “iWatch” the amount of info generated is fascinating, but …. When you don’t wear the watch you get nothing, whereas when I did not have the iWatch the app would monitor my sleep with the iPhone under the pillow. The problem seems to be that when I forget to put the Watch on after charging the battery, I also forget to put the iPhone under the pillow. I’ll work on that for a future update of this review. ¡Great app! Don’t go to sleep without it😂

Almost perfect. I like your app a lot but as of recent, 2-3 months, I’ve noticed a major issue. Once the alarm has gone off and I get up, I place my watch on the charger and do my morning routine. Once I’m done I put my watch back on and and head to work. At work I look at my sleep and more often than not it says I was asleep while my watch was charging. This started happening in September on a smart cycle. I restarted the learning AI and as soon as it was happy it started up again. So I switched to automatic mode and after a couple days past the AI training it starts again. I wouldn’t be to bothered because I can change the start and stop time but if the watch is charging then your app should know I’m not wearing it nor am I asleep. How accurate is your app? I’m not sure if an update or I, fixed my problem. I reset the the AI twice but nothing. I figured I’d try one more time and reset my phone right after and now it works again. If you could only have it in automatic mode and smart alarm it would be perfect.

Awesome. Once I fixed my iPhone and iWatch pairing correctly ( it was my fault in the pairing problems) the App works just as advertised and better than what I thought . I am able to export all my Sleep Data to my files in CVS format. The beauty is you can visually capture when you are in the stages of sleep, duration, waking, Oxygen Sats on a graph just below the four stages and heart rates recorded in graphs also underneath the same graph. On the graphs you’re able to to see the exact time with all the sleep which i can also listen in for noises ie. talking, snoring, and all possible various things including animals, road and city noises to see if my sleep was disturbed. The dp ranges recorded on graph too which at this time eat plugs are needed. Heart rate variation is recorded along with EKG ms changes. It’s my tool to help me with my insomnia, sleep apnea, and arrhythmia problems. I use the Pillow App more than any other App or website on my iPhone or Computer. The fact i can share it with my physician(s) has also make my appointment so much better. I Would recommend this Pillow App to anyone.

Could be better.. I see that the developers are still making changes, I have seen new ones since the major update like they brought back some old sounds that are really good, but the new sounds need work still. Both fireplace sounds are bad, one sounds like it’s in a wind tunnel and the other just doesn’t sound right, and that urban rainfall sound just needs to go. Nobody wants to hear cars drive by, or sirens, or people talking. Also you need to fix the sleep sessions calendar, I can’t access previous sleep sessions to see how my sleep was on pervious days or even the day I finished my most recent sleep session once I close the app. I have to look at it then and there. The calendar just opens for a second and then closes, can’t click on a different day on the calendar to see that day. I paid for the premium version on the old version of the app and I really liked it, but not being able to see previous days sleep sessions is kinda a deal breaker, the trends section doesn’t give the whole story on sleep quality or how well you slept. Please fix the sleep sessions calendar and the sounds. Also I don’t know of anybody that likes any kind of talking stories or guided meditation sleep talks either. Everyone kinda just wants simple noise with no talking to sleep, the talking keeps a brain to active and awake.

I love pillow. I never tracked my sleep before. My Nuerologist sent me for at least 3 sleep studies in several years and they always came back inconclusive. I got my iPhone upgraded and I noticed how much more the health section was more detailed. As I was reading through everything it had to offer I started paying more attention to all of those and sleep was one of them. I am a ridiculous insomniac and I never understood why I always was so tired. They gave me medication for my insomnia and I did sleep I just didn’t feel like I thought I should be one of the apps that the sleep section said was helpful. So I immediately downloaded it. When I saw the difference in the section patterns I was blown away by what I saw. Of course I didn’t have an apple watch yet I had to sleep with my phone under my pillow. I got my Apple Watch and now I can just leave my phone on my nightstand with my sidearm until I need it. And if I get separated from my phone luckily I can still call for help with my watch. I would highly recommend this app it is incredibly enlightening.

Using extensive iPhone battery. UPDATE#2- I appreciate the developers response and will try again with their suggestions. UPDATE #1- I have disabled this app. After following the developer’s suggestions, the app became inconsistent. It stopped showing night wake times and gave me the exact same reading for multiple consecutive days. Loved the app when I first used it. Now…not so much. I can get the same information excluding night wake up information from my Sleep app included with my Apple watch. ——- Original post- After spending 2 hours with Apple support only to have them recommend talking to the developers (I have and none of my messages have been seen or answered.) The problem is my 10 XR running IOS 15.1 phone battery usage. When I use my Apple Watch 6 running IOS 8.1, it shows battery usage between 63-74% in the morning with 6+ hours of onscreen usage. When I use my Apple Watch 3 running IOS 7.6.1, it uses 3%. Both are in manual mode. The pillow app is set to turn off the screen after 10 seconds. Apple support ran diagnostics and battery health and phone are fine. The only thing he thought could be causing the problem was that Pillow was not truly turning the screen off or putting it into lock screen. I have tried every fix to be found in the Apple Support and online communities with no success. I don’t want to have to use my older watch just to save my phone battery. Very frustrating!

An affordable app that requires discipline. I used the full version of the app for 4 months. Overall, the app does what it claims to do, but I got to stop using it because of multiple ”features” that I found annoying: - No automatic start/stop of the tracking. I used to have Fitbit before, and this feature worked perfectly fine for me. I did not have to worry to enable the tracking in the evening and disable it in the morning. With this app, I had cases when I forgot to disable monitoring after waking app, and it continued to record ”sleeping” time. Then I had to modify/delete such fake cycles manually from the phone. - Communication between the phone app and the watches has a lot of room for improvement. Sometimes, I struggled with changing tracking options. When I turned them on the phone, they were overwritten by the watches settings. Honestly saying, I did not manage to find an algorithm that works 100% of the time. Each time I had to double check the settings, sometimes stopping the current cycle and starting a new one. So, using the app requires some discipline, as managing your sleeping cycle does :) Otherwise, you might get an unexpected experience.

Valuable information. I consider myself fortunate to have good sleep quality naturally. This app allows me to quantify multiple aspects of sleeping. In particular the tracking of my blood oxygen level. I’m 77 years and appreciate the feedback as to how my day’s activities benefit my night time sleep oxygen levels. The latest information about sleep is interesting and validates the importance of my using a sleep mask and ear plugs. The least bit of light wakes me, and the ear plugs muffles the sound that prevents waking unnecessarily. I have an older watch (4) so am not availing myself of the sound monitoring feature. I do take a break from wearing my watch to minimize EMF exposure while sleeping. I can tell, the mime I open my eyes, what my sleep quality has been, even without the feedback from the watch/app. I can tell if I am below 90% or above 94%. Overall the app is an excellent tool in quantifying multiple aspects of healthy sleep.

What was free us now considered “Premium features”. They took away most of the free features with an update this week. Now they want a monthly fee for stuff that was free before. *Their reply said “for the 1st time you can see your previous sleep sessions” but that was the feature I used the most that is no longer there when I swipe. There is also a calendar that I also used before, and when you press the sleep session on a different date, it pops up a thing about the cost of an upgrade instead of the previous sleep session! It also does not show the overlaid heart rate over the course of the night which was the other feature I used the most.* They took away most of the things I liked about it and I’m not paying a premium for what I’ve had for free for years because it’s not really that accurate anyway. It thinks I’m asleep when I’m just watching tv and it can’t detect that I woke up in the middle of the night if I lay still and don’t move around a lot. It’s just an algorithm that’s giving you the REM, light, and deep sleep cycles, these apps don’t have the data to detect that kind of stuff for real like in a sleep lab. *I took it down another star because of the developers reply that they added all these features in the free version. It doesn’t look that way to me. They ruined the free version.*

Favorite app. I’ve used this app for several years now and it’s by far my favorite. I upgraded to the premium version and it’s been pretty accurate and reliable. There are occasional glitches between the watch and the phone and I don’t think it records heart rate, which I wish it did. Also, the music/ringtone settings are not terribly consistent. But overall it’s worked consistently pretty well. I’m happy with the app and though I tried others, this is the one I keep coming back to. I especially love the nap settings. I wish it would give a little bit of leeway for falling asleep time though, because it starts counting down the time as soon as you run the program for napping. I look forward to upgrades and fixes but it’s really good. I definitely recommend! Update: thank you for responding and so fast too!!! The help section was very helpful at solving the issue of HR data not transferring to Pillow. I had no idea. 😇

Only okay; inaccurate. The first few nights I used this app, it seemed to hit the nail on the head in terms of sleep. So much so that I felt it was the best app I had ever used to track my sleep. However, then I realized it can’t sense ANYTHING without wearing my watch, which I sometimes have to charge at night due to tracking activities and important reminders during the day. So that’s the biggest thing that should be fixed, right up there with it’s accuracy. The second week I used it, I noticed that it couldn’t really accurately guess when I was asleep because it was missing entire chunks, saying that while I was in bed for 2 hours I was only asleep for 30 minutes...which isn’t true. It seems to have A LOT of trouble distinguishing between light sleep and awake because it thinks I’m awake for a large chunk of time at the beginning of my time in bed (when I’m transitioning into deeper sleep) and at the end (when I’m coming out of deeper sleep). All in all, it mostly works, but if the premium version isn’t any better, no one should pay for this app. I shall continue my search.

Best app, use it everyday. Very accurate.. Love the app, helps me monitor my sleep. Best feature is the automatic feature since I really don’t have to do anything but wear my Apple Watch. Has alway had 5 stars from them but since I got the new iPhone 11 max pro with the new iOS it does not work at all. Does not record anything, if I open the app it is extreme slow to even open and just crashes. Have reinstalled several times with no fix. Hopefully they will fix it soon as it is such a good app I have the premium version Team is very profesional, they responded to my complaint very fast. They gave me a solution in the mean time which is to turn off iCloud backup for the app since it is causing the crash, and they are working on a solution. This is definitely an amazing app, no complaints at all very accurate and now I can also say the team is very professional. I would recommend very one get the paid version in order to get the best out of it.

Mediocre ... FOR NOW ☝🏼. I got the app because it sounded good. I’ve been having problems sleeping & I thought that this might help. When I opened the Free version I was able to see my sleep pattern for that night. Which was great! Not complaining. I wanted to try out the Audio feature but I had to pay $5 plus tax to use that function. I’m like “SOLD! It’s worth it.” After my purchase I tested out my FULLY FUNCTIONAL $5 app. It wasn’t what I expected. The features I got was definitely NOT worth my $5. I’m hoping this company tweaks a few things such as letting us skip thru the audio. That simple click to play click to stop isn’t so convenient. If you stop that’s exactly what it does. The audio doesn’t pause in the spot you left off at forcing you to start all over. That gets a little annoying & time consuming trying to go thru the audio. Also another thing that would be great to have is a “time marker” that lines up the audio play to your sleep chart. I paid $5 for basically the audio feature. I just expected it to feel like a $5 feature/app. Im sure this company will do updates in the future so I’m still gonna stick around. I love the idea behind Pillow. Has great features as a Free app

Last update causes major bug. Just to update, still the worst app. Doesn’t track sleep accurately. It’s Apple Watch app is difficult to use. Wish I didn’t jump straight into a year subscription like an idiot. Don’t waste your money. So twice now I’ve used the alarm function on my Apple Watch and after turning the alarm off the app apparently continues to think I’m sleeping. In fact it thinks I’m sleeping ALL DAY LONG. Now it does have me as awake during the day but it drains my battery and just doesn’t track right. On top of that I can’t turn off the sound again and wake up only to the haptics. I regret getting this app and even more so regret paying for the subscription. I’m just about 3 days into using this app. One thing that doesn’t make sense to me if why I can’t use the smart alarm on my Apple Watch during automatic sleep tracking mode. Then when I set it up for manual mode, when the alarm goes off my watch screen doesn’t turn on to turn it off. Neither did my phone screen turn on to give me an option to turn it off. The layout compared to other apps are much easier to read. I like the look of the app. I’m just having a hard time being willing to pay for a premium subscription because I want the automatic sleep tracking with a good smart alarm that wakes you gradually. And it would be nice to turn off the alarm easily.

Very inaccurate. Waste of money.. It never auto detects sleep even though it claims to do be able to do so. Whenever I manually tell app I’m going to bed- it shows me as being up throughout the night when in fact I’ve slept all night. There is no consistency with it. I will not be renewing my subscription. I even reached out to customer support- they were very quick to respond but the one solution they offered did not work and I already read that solution and tried it on the FAQ page prior to reaching out to support. It did not fix the problem. The app is just terrible. Update: My iPhone is newer and up to date and I’ve given permission to apple health and all other permissions it asks for. I’ve even restarted my phone after giving permissions as your customer support team asked me to do. It will only detect sleep if I hit start from my watch app AND while the phone app is open as well. My wifi works good but the watch says I must open the app on the phone to be able to press start on the watch. If I only push start from the phone while wearing the watch, it won’t detect/record any sleep. When I have the phone app open and I hit start from the watch it will record my sleep but most of the time it’s wrong and says that I’m awake when I know for a fact I didn’t wake up at all, and in that case it won’t let me edit any portions that say I’m awake for me to specify that I was asleep it says that I have to update permissions but they are all turned on.

Helped Me improve my sleep!. This app has helped me so much. I’m bipolar 2 and so l struggle with getting enough sleep. I started using Pillow to understand what was going on. While you can’t take it as gospel or a replacement for real medical tests (as the app even informs you), Pillow provides a lot of great insights, patterns, and data to help you understand your sleep habits. You have to keep in mind there’s not much the app can directly do to improve your sleep, but with sound recording, metrics on the types of sleep you’re getting, and the number of awakenings, you can start to address specific things about your bedtime habits. I initially found I was consistently getting too much REM sleep and too little deep sleep. So I started looking at how I slept. I have the TV on when I fall asleep. It struck me that the blue light may have been keeping me up, so I set a sleep timer on the tv. I was immediately able to see the impact with better levels. Then I began taking a very small dose of melatonin. Again I saw even more sleep quality. I’m still finding ways to improve my sleep and Pillow has helped me more than any other method. Try this app out. The premium is worth the money!

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great but annoying. I love this app, it provides accurate and useful information about sleeping habits that I utilise every night. However, this month i purchased premium for the second time and all though the payment was processed, i’m still unable to access any premium features. I uninstalled the app and reinstalled to see if this would fix it, instead i just lost all of my data despite having sync to icloud turned on. i’d like to have this fixed.

!!. I had the app before it it became a paid subscription. And I remember it saying that I didn’t need to pay for the subscription because I’ve been a member from before and now it’s says I have to pay for the subscription. This was one of the best apps ever made and ever since it went on to become a subscription It ruined everything even the layout and all that too much information it was simple and perfect before. it help me as I have an acquired brain injury and now I’m shattered because I have to find something that I can afford

Completely useless without buying the premium pack. I’ve downloaded it based on the good review but after a few days using it I noticed you are unable to go back to previous days to check on your data. It is ok, I understand the company needs to make some money and decided to use it a bit more to collect my patterns in my health app. At the very least I was going to have the total of hours I slept everyday, right? Uh, no... for some reason the app collects the data but did not push it to health unless you open the app everyday. That put me off of trying to give any money to this company.

Clunky don’t bother. I purchased the full version, and would not recommend it there is no or poor communication with my watch and iPhone it does not work on the watch alone and you have to go back and forth just to get the dam thing to start with the software saying that you need to open it on your phone then once it’s up and running you check your watch to see that it’s not running so you go through the process again only to find that pillow is currently already running on your phone would you like to stop it and start again it’s at this point they finally sync. Poorly written expensive software don’t bother.

No longer records sound from your watch. Had been really enjoying this app for my watch until recent apple upgrade which is no longer compatible for sound recording from my watch. The solution is to keep my phone on and unlocked all night which I don’t want to do as I bought this app to use on my watch not my phone. I’ve also noticed my sleep patterns that are recorded are much different now that there is no sound recorded and are no longer as accurate. Have kept using the app for a while since this change but am no longer finding any value without accurate data

Update ruined the app. Congratulations on ruining the app. I’ve been using this loyally and gratefully every night for almost 2 years, I loved the app... but absolutely everything has been changed with this update and now I can’t even get stats without paying. The layout is so much more difficult to use, fiddly and unnecessary??? Like why? Wot? It was perfectly fine before? And now all my data is deleted? Over 500 nights of data I collected for my doctors.... 😐 This is the only review I’ve ever left on absolutely anything so that means y’all have really messed this one up lol. Guess I’ll look what other sleep apps are on the market.

Inaccurate.. When using the Apple Watch the heart rate seems accurate. Noise recordings are also good. But I’ve noticed that whenever I’m laying still it’s recorded at my being asleep. Even after retraining. Due to my insomnia my sleep is all over the place and sometimes I get frustrated and stop my recording only 30 minutes in. It’ll say I’ve slept when I know full well I spent that time laying still TRYING to sleep. This makes me question the accuracy. Especially with duration and time until asleep. No way do I fall asleep in 10-15 minutes, ever. It’s rather disappointing as I wanted to track sleep for health reasons.

Missing sleep sessions & inaccurate. This app has steadily got worse. It used to be accurate and reliable but now it loses sleep sessions almost every night. So if you get up in the middle of the night, in the morning the watch will only send the most recent session to the iPhone app. Any sessions from earlier in the night just disappear as if they never existed. It used to merge multiple sessions seamlessly. This isn’t every night but most nights which is infuriating because you keep thinking maybe it was just a one off but ultimately problems have been ongoing for a few months now and ultimately any data you fo get is meaningless. Also it just got so much worse with the analysis. Apparently I have zero to minimal REM sleep now, which is completely incorrect. I thought this was an app I’d stick with. But i can’t trust this anymore so looking for alternative that can give me steady and reliable data.

premium version not working with Apple Watch. For the past month or so I have had 3-4 days that have no registered sleep data whilst wearing Apple Watch, whilst data is registered on Health app on iPhone. Tried all tips and suggestions from Pillow help desk - turn off and on permissions on iPhone, ensured to install the latest iOS version for Watch and iPhone, restarted iPhone, checked all permissions were on…I have Pillow set up automatically to detect sleep session when wearing Apple Watch and is a hit and miss at the moment …worst for me is that when sleep is not detected by Pillow, it doesn’t allow me to add a sleep session manually to ensure my sleeping trends and stats are correctly…

Great App. Great App, Love it & the design & feel of it & colourful. I’d give this app 5 stars but only one reason why I give it 4 stars. Got it 4 years ago when got my Series 4 Watch & brought the full premium version of it, but now I have a series 8 watch with temperature sensor for sleep (health interest me alot) & with all the new features that are being added I can’t use because on top of when I bought it I now have to get a subscription for pillow to get full ability of it … It’s not Netflix … it’s a sleep tracking app…!!! One off payment for the app, fine, but on goings payment to get full access to use it… come on … Apart from that, Love the app !!!

App works well but sleeping with your phone beside your head??. We are all aware of EMF and its dangers, and mobiles phones and their radiation are know to be a big offender. EMF is also known to disrupt sleep so this APP could increase sleep issues. I have tried leaving my phone on the bedside table but the app doesn’t work properly not on the bed. I persevered and after the update it’s showing period of awaking during the night that aren’t happening. I received a response from the developer who suggested Turing on DND. night mode ect. However the fact is the phone charger produces the EMF and readings above 250 v/m are recorded. The recommendations for EMF in your bed are 0. The maximum safe level is 40 v/m.

Not Accurate. Ive been using this app for a few months now and I was genuinely enjoying how easy it was to use. However when it hasn’t accurately tracked my sleep and I want to modify the data, it won’t allow me to. I know for a fact I was awake at 5.30 this morning but there’s no way to manually add that in to the sleep?? I’ve realised over the last few weeks that it isn’t as accurate as I assumed it was, so I’ve decided to stop using this app. It’s not worth the money either.

Doesn’t work as expected. Have tried to but it doesn’t do the automatic tracking- I have to set manually into sleep otherwise I wake up and it hasn’t tracked anything. I’ve searched and searched instructions which seem to say I should just be able to go to sleep and it can detect. Seems to be reliant on my iPhone? That’s not the vibe I get from all the advertisements of the app yet mine only works if I have it open on my iPhone. Also the sleep cycle tracking seems pretty poor compared to all the pictures- I just get an entire block of REM sleep so that’s not helpful. All I wanted was something like my old Fitbit where I wear it, go to sleep and wake up with a cyclical map of light, deep, REM sleep and awake periods. This doesn’t seem to be it.

So inaccurate…. I want to love this app, and there is so much about it to love as the interface is beautiful. However, it is so inaccurate. It just doesn’t appear to get sleep cycles anywhere near what they are, and deep sleep appears to be way off. Everyone knows that deep sleep periods are most prominent at the beginning of your sleep cycle, however Pillow has them appearing all over the place, sometimes on an hour or two before I wake up. I want to love it, but I really just can’t get it to represent anywhere near the sleep I am experiencing. You can’t charge the annual subscription you are for something so unreliable. Come on guys, sort it out!

They will lose your sleep data. First night: app asked ME if it’s sleep report is okey.. How do I know?! In the morning I googled how statistics should looks like for an average person (sleep stages) and all the stages just a mess up in your report.. 🙄🙄what’s the point? Looks like I was falling into deep sleep 11 times and sequences of stages are wrong!.. where is the Raw data? Second night: I was wearing iw all night and I put iphone on the airplane mode before going to sleep. In the morning I stopped iw and there WAS DATA and then turn off airplane mode on the phone. All data was gone!!! Iphone is still waiting for data from iw giving me advice to check Bluetooth. Really? As I see iwatch data was cleared bc of Synchronisation with empty data! Great job guys 🙄losing data is a first issue for Quality testing. Do I wanna third night? Will your report be the same useless? Do I wanna try premium and pay you money? Nah... terrible

Cancelled App. Seriously unhelpful set up process. Counterintuitive operation as well. I found it awkward and gave up on it. You may have better luck. Definitely not for me. Too many things to approve and accept. It was my fault that ITV failed to record anything without manual activation. I am not very patient with apps where it is not immediately obvious what to do. I found the Pillow app too difficult to set up, so I cancelled my subscription and found an alternative called AutoSleep which I actually found easy to set up and worked just fine (it was also cheaper). Different apps suit different people, I guess.

Inaccurate sleep recording and lack of in-app support. As someone who doesn’t sleep that well, it’s frustrating to fall asleep at 10pm and find that the sleep app started recording the session at 2am. The app has one job and for me, night after night it fails miserably. I downloaded another app and was relieved to find a massive discrepancy meaning I was actually getting at 6 hours per night rather than pillow’s reported 2.5 hours Writing this review here rather than contacting pillow because I can’t find a way to contact support about the issue in the app. Lack of support and inaccurate reading with the latest Apple Watch. Don’t waste your money..

Wish I hadn’t paid for the year subscription. Initially I really liked pillow, but recently it’s been glitchy and I’ve managed to disable it in my sleep several times. It’s a good thing I tend to wake before my alarm anyhow because the number of times I’ve disabled it while asleep more often than not in recent times, I’d have been late for work most days. It’s also THE biggest battery hog of any sleep app I’ve tried. Disappointed I paid for the yearly subscription, to be honest.

Info only available for 24 hours. You have to save your data from each day because when you go back to see the day before‘s data Premium advertising pops up and you can’t access it. The app I downloaded was free, I should be able to access the free information. It would be good to know it cost to use it before downloading. Free means you don’t have to pay, but this app records your sleep then you have to pay to hear the recordings. Deceitful at best. I don’t mind paying for something if I know what I’m paying for in advance. There are cheaper, better apps out there. At least allow us to access the sleep info from previous days without having to pay! I would have considered buying the app but because of this I won’t. There is a whole lot more information kept from me because I haven’t purchased the app. It’s petty to keep me from accessing the information that is available after 24 hours. Free up the free data and people might just pay to purchase the full app. Be up front about what’s available and what’s not. Tell people that their information is only available for 24 hours.

Sleep Talker. I have always wanted to know what I say when I am sleeping. Everyone says I am talking in my sleep & can never make out what I am saying. When I found the pillow app that records you sleeping,😴 the depth of sleep & records heart rate ❤️I was so excited to give this app a go. It was scary to hear myself & what I was saying, it was interesting as well to know exactly how much sleep I was getting. 🔮I use to suffer from chronic fatigue & count how many hours I was awake, now I count ⏲how many hours ⏰I was asleep & why I wake up tied all the time. 😵I finally have something to measure ⚖️this all for me including records 📝of sleep & what is happening to me during this time. Thank you to the creators of ‘Pillow’ this is got to be one of the best apps outs there 👏🏻👍🏻❤️😁

Is there something wrong with the new update?. I’ve been using the app for 4 years, and was really happy when it was recognised that I’ve already paid for the one off premium in this new model. However it’s now two nights in a row where I’ve set the alarm but it didn’t go off and thus no sleep session was taken ? With the old version the alarm keeps going off unless you stop it meaning this never happened. I’ve been fiddling around with the settings and I can’t get it to work anymore — will there be a bug fix for this?

Used to be my app of choice.. This used to be my app of choice and I paid for premium for two years. But recently the accuracy has nose-dived. I decided to not renew premium until I felt it was back on track, even though I had tried retraining the ai multiple times. Although last night, it recorded I fell asleep over 4 HOURS before I actually went to sleep. Not a big deal, I was laying in bed playing Xbox… I thought I would simply edit the entry to reflect the time I actually went to sleep. Wrong. Editing sleep times is a premium feature??? Why bother. I’m not paying over $40 a year to tell you what time I went to sleep thanks. Sad to say you’ve lost my business and I will no longer recommend this app.

Sleep app - good..but not all features are not available. The sleep app concept is really good and I very much have enjoyed using it. However, I will not continue to use it, as most important features only work if you have bought the app. For a free app it’s disappointing to be constantly reminded to buy the app.. what’s the point in making a free version, if you can’t use it for more than the basic feature.. without buying the app you can’t even go back to view your sleep history. It basically becomes a glorified alarm system that allows you to view how you slept just once in the morning.

No longer useful. As someone who used the free version, this app used to be great and I often thought that if I had the money it’d be helpful to purchase the subscription. Recent updates have removed all the usefulness, however. The app no longer tracks my sleep cycles accurately, instead appearing to revert to a pre-programmed pattern. It no longer detects when I wake up or even get up during the night. I can no longer edit sessions or even set a range for my alarm. Don’t bother downloading unless you intend to drop at least $50 on subscription fees straight away, it is now worthless as a free app.

App has changed over the years. TL;DR - The app “ShutEye” is better. Have been using Pillow for 3 years and recent changes have made it a money-grabbing machine. The divide between free and paid has stretched further, I was subscribed for a while until features came to a standstill and alarms stopped working. Sure, they eventually fixed it though it took a while (could never trust it again). Final stake in the sand - Pillow started sending app notifications for commercial services instead of genuine notifications. Any apps that send notifications for commercial services lands an insta negative review from me.

Purchased full version but...... I liked the app so I thought I’d buy the full version for the sole purpose of the voice recording because I talk in my sleep and thought it would be interesting to hear myself. Only problem is, in automatic mode, sounds don’t get recorded, which makes things very difficult for me. Basically automatic mode, will tell when you fall asleep on its own and when you wake up. But in order to record, automatic mode must be turned off, which means I have to manually go onto the app and tell them I’m going to sleep and then go back on the app when I wake up. This is such a pain as a lot of the time I will just fall asleep randomly and I won’t go on my phone directly after waking up. I’m hoping the developers can update this app so that if my Apple Watch can detect I’m sleeping, then it will also record audio, as it’s what I paid for. Please developers, make audio recording happen when in automatic mode, please and thank you.

Not great at tracking automatic. Because of the nature of my job, I sleep two or three times during the day. This app is great at tracking sleep when it’s not auto mode, but on auto mode it’s unreliable. Sometimes it sill track only one session and not the other. I said the same thing a few months ago in a review and the app developer’s response was that I was not using the app properly, which doesn’t make sense because for the app to work you just have to have your watch on..and sleep! Update: After several back and forths with Customer service they have not been able to identify the problem with the app not able to record accurately more than one sleep sessions. It still does the same thing 2nd Update: The person who responds on these reviews always assumes the app to be perfect and any problem is the fault of the user. I have just said that I’ve had several back and forths with customer service and they were not able to resolve the problem I have with the app, which is that it is inaccurate when recording multiple sleep sessions when in auto mode

Working (restart watch). TL;DR - restart phone AND watch if you have any issues. In-App is quite expensive and feel I paid for features I don’t use. Would prefer if the functionality was split between a few cheaper options. Updated Full Review: Initially had trouble getting app to work on watch - everything looked ok but was unable to launch sleep recording as the button on watch face was non-responsive. Did finally get it to launch once, but after that it just kept crashing. Did the usual: uninstalled app, restarted Bluetooth, restarted phone, reinstalled app. Nothing changed - app just would not work. Gave up and posted poor review in frustration. Next day had issues on watch (an activity tracker crashed multiple times during two separate activities). Restarted watch, issue with tracker was resolved. Decided to retry this app (partly because dev responded to my review/rant and partly figure it might have just be a bad coincidence). Happy to report app now appears to be functioning correctly. Having used the app with In-App purchase for a couple of weeks I’ll say it works well for the most part. The interface is clean and intuitive and has very good integration with Apple’s Health App. With that said I would prefer if the In-App purchase (which is comparatively expensive) was split across, say, 3 different sections. I don’t use the alarm, or the nap feature and haven’t had much luck with the audio recording. All I really want is to be able to look at historic data.

Nailed it.. but just one thing to fix. A smooth and polished app that makes napping a joy. Sleep cycles are cleverly displayed and easy to operate. My one gripe for the developer to fix before the next update is: when the wake alarm is turned off that the music fades out. This also applies to when the sleep aid ends; it doesn’t do so abruptly because this actually disrupts the peace, created by the app.

Very disappointed with latest updates. I have series 4 watch and iPhone X and from the later updates it now won’t allow the watch to work unless it has more than 80% battery life which now forces me to have to charge it every night before sleep so it will read my sleep so now going from getting 2 days out of my battery to having to charge daily is ridiculous especially since it would always last all night with as little charge as 30% and plenty left over. It’s ruining the battery life. And as for my phone which reads no data as it now has to sit in charger every night as the app drains the battery. I can have over 50% and it’s dead in 4hours. It reads nothing as it sits on bedside table as I use sleep apnoea machine so it doesn’t read sound so I don’t know why all of a sudden it’s draining the battery. So going from charging every 2nd day for both. Now everyday and neither gets to run down the battery before getting charged up so the app will work and The Watch won’t wake me up anymore if the phone dies. Very disappointed may have to delete app if you don’t fix this.

Reinstalled and problems are fixed. This was my original review-I bought the Premium version of this app to work with my new Apple Watch and it was great for about 4 days, now I get to the start screen on my watch and can’t move any further 😕 I am really disappointed because the information I was getting was great. Please let me know when you have fixed this glitch 😁 I am happy to say after reinstalling the app my watch and phone are talking to each other 😁 I love the audio feature I didn’t realise how often I talk in my sleep 😴. Anyway it’s a great app if you want to track your sleep patterns and heart rate while you sleep. The snoring and night conversations are a bonus 👍🤦‍♀️😁

New update not accurate at all. Since the newest update, this app does not detect if I wake up during the night even when I get up out of bed. Last night I lay awake for at least a half hour, got out of bed as well during this time and it was not noted in the data. I also got out of be x2 more times and that wasn’t recorded either. In fact my sleep quality was supposed to be good and it wasn’t at all. Very disturbed night! Edit 1: Despite repeatedly retraining this app AI it is not detecting how often I am awake. I would have thought my heart rate increase would align with waking too but not on the apps graph. I am using Apple Watch 3 also. I am about to give up on this app. I am using the paid upgrade too. Even audio has me talking to someone and the app says I’m asleep. Totally useless. When are you going to fix this????? Edit2 : new update allows user to have app reassess and increase awake time. I had to do this 3 times after last nights session before looking vaguely accurate. Still didn’t take into account that it took double the the time to get to sleep. Still doesn’t line up with increase in heart rate even when I got out of bed. More work to do. I am almost ready to delete it.

2 stars. Ick, I wanted to like this app so bad- I even paid for the subscription but I’m only 2 days in and I can’t stand it. I wish I had more information on how it worked out my sleep stages, I don’t understand how when I’m in sleep tracking mode I can put certain audios on a repeat button but others I can’t, how I can set a timer for audios when I’m not in sleep tracker mode but can’t when I’m actually in tracking my sleep- honestly the stupidest thing about the entire app considering sleep tracking is the only reason people would download this app. The sleep stories and meditations seem to only have the same 2 females and 1 male on repeat who have terrible voices to fall asleep too! …Hell-O, like no thanks- how does that make anyone feel comfortable enough to fall asleep. Creepy, actually horrifying. Yeah I don’t think I have 1 good thing to say about this app besides the fact he looks cool. I’d recommend trying a different app as I’m just about to cancel my subscription.

Not intuitive. The first night it didn’t record anything, as I didn’t launch it, and wasn’t prompted to. In effort to try to launch it I added a sleep aide, which then woke me every 20 minutes, which I thought was going to be a timer to turn the sleep side off. Most of the text doesn’t work with voiceover either, making it difficult to navigate when I couldn’t read the large amount of tiny text. While I found the presentation of the sleep analysis very helpful, it’s not worth the headache of trying to figure it out, not the cost.

Gone from Great to Terrible. This used to be my go to sleep app but of recent times the app has been nothing but terrible. The list of problems are too many to go into here but for a premium app there should be maybe a few bugs along the way but not continual operating problems that are not resolved in a timely manner. In its current version the app is seriously flawed. To amplify the frustration the customer service is non-existent. It would appear that having a bot screening the help process is Pillow’s answer to providing support but even the bot can’t seem to understand even basic concerns. Remembering this is quiet an expensive subscription (which these days is loaded with problems) - look elsewhere as there are far better quality reliable sleep apps out that will save you the ongoing frustration of being connected to the Pillow sleep app.

Persistent undercounting of sleep. Measurements just don’t make sense and always have me as in bed for at least half an hour less than reality, even when I’ve clicked bedtime on my Watch and then turned it off again in the morning. Can’t look at even a basic graph of duration over a few days without premium. Interesting but not really worth it, given the poor measurement.

Unable to edit sleep duration. Not happy with latest update September 2022. I’m not interested in anything much from a sleep app and wouldn’t pay for it. I was satisfied with basic reporting that I could correct previously. Need to be able to correct duration because, while I don’t often sit and watch television, doing so tends to be reported as time asleep. Trying to edit now brings up an advertisement for subscription and dismissing the advertisement takes it back to the incorrect report, i.e., edit function has been disabled.

Does a great job. Love the app. Paired with my Apple Watch the automated nature of it is 💯. However there are some improvements that would better help me with my sleep. It’s hard to look at the graphs and understand what is good from bad e.g. What is my heart rate suppose to look like compared to my sleep? The information is there, just no way to figure it out. Rolling stats. I had a long flight which screwed up my sleeping patterns, yet weeks later those nights are still factored into my stats, affecting my hours asleep per night etc. it would be nice to set a rolling stats window (for 2 weeks as an example) so weird scenarios like that eventually get ignored. The correct balance of REM/Deep/Light is unknown, what is optimal? If it varies, can other health data (ie exercise) help inform what the balance should be? Or if they are above or below my average? Those are the numbers I look at everyday, I see them move but don’t know if they got better or worse. The total percentage helps, but I don’t know how to manipulate it to get a higher percentage. There is general info in the snooze lab, but I want to understand the mechanics of that number to help improve it, or at least educate myself on what a solid nights sleep looks like. My feedback might seem negative but I seriously love the app, I have my watch on every night now and I am a happy paying customer. Don’t stop improving!

2 updates in less than 24 hours. Latest update leads to crashes on my iPhone 6s and my Apple Watch Series 3. Updating the app with the 3.3.3 update doesn’t resolve it either. Tried uninstalling and reinstalling app, uninstalling on watch and reinstalling, re pairing the watch with the phone. All attempts lead to a crash to springboard whenever I either end a session from my iPhone or when I start a session from my watch. You guys really dropped the ball with the previous 2 updates.

Not really worth buying. I have been using this app with my apple watch for more than a year now. When I bought it, I couldn’t find other great options for free and Pillow’s interface looked really good. After I bought it, I realised there are not so many features in actual and I have to click on each date to generate the report for that date. Many times, you don’t want to check report everyday but want to see pattern for a period however that requires clicking on each date to make sure it generates readings and then report your average. Now I really regret my decision after I found other free apps which have much easier interface and get all these things done without any intervention (clicks) required from my side.

Disappointing but Getting Better. Pretty disappointed, just got my Apple Watch series 4 and installed this and set everything on and put it to automatic. Went to bed and when I woke in the morning there is nothing there, says I didn’t sleep and just keeps asking me to pay for premium. Update: after following the process outlined by help desk, I have managed to have it all work now. I am still not sure about it’s accuracy, indicating that I was awake for 46% of my 7.5hrs sleep time and not quite sure how to deal with the pop up that asks about its accuracy. So better in that it now tracks my sleep, just not convinced about accuracy at the moment.

1 star. I’ve had this app for over 3 years now all paid for and at the start it was working ok a year Went by and it started not working properly not recording kept update on it than a year after all the times wrong with going to sleep apparently saying I’ve done four hours because I’ve got other apps of sleeping ones that are telling me totally different ones that are more accurate for the feel of it i’m pretty disappointed in it because I paid this is the only Apple paid for and that’s not correct doesn’t pick up the right time for me to go to bed and the times that I wake up The app owners and we creators need to go through it and fix it

Great, accurate app!. VERY accurate even with a partner and 3 dogs in the room. Works well with Apple Watch. Has interesting bits of information about how you sleep, and great tips on what you might be doing wrong when you sleep badly. This app has helped me keep an accurate watch on my bed time & has helped me sleep better! I can see through the detailed statistics! I love it. I use it every night!

RGK. The latest update has resulted in a degraded app! For instance, heart monitoring is now not available in the basic version where previously it was ... ! by all means improve the app, but please do not remove functionality and expect long time users to feel happy at having to pay extra to regain what was taken away. *** Following a response/advice from Apple (?) the Pillow App has now been restored with the features that had ‘disappeared’. As a result, I am delighted to review the status to 5* and pass on my thanks to the developers for the prompt service!

Used to be good, but suddenly automatic tracking has fallen off a cliff. Until recently, pillow has proven to be the most accurate sleep tracker that didn’t require a set up process each night, thanks to its use of the my Apple Watch S3 heartrate sensor, but in recent weeks I have had a plethora of issues with its accuracy and logging. Two weeks ago, it started to incorrectly report my sleep times, sometimes only recognising the first hour or two of an 8+ hour nap, and sometimes not even recording at all. This has proven to be extremely frustrating, since I have been trying to track my sleep habits for medical purposes. The second issue only reared it’s head in the last week, it seems that almost every day, despite my sleep being logged in the app (accurate or not) it doesn’t save the data to the health app. At first I thought this was because permissions were incorrectly set, but somehow, about every 10 days, it logs that nights data into the app, but it logs the exact same data multiple times. So permissions clearly aren’t an issue. Unless this gets fixed, I will probably have to look for an alternative app, even if it means I have to set it up every night before I sleep.

Amazing options for the free version!!. Normally, apps with a subscription based service are constantly rubbing it in your face and offer very limited options for non paying users, such as a one night trial or can’t use algorithm etc. Pillow is not like that, they offer many different options for free users and it’s awesome!! I can actually track my sleep and compare them to previous nights, as well as setting sleep goals. It’s absolutely amazing!!

Don’t bother. Last night I had a good night’s sleep but the app (after wearing the watch all night) told me that I only slept 2.5 hours. Data for other nights has also been dubious to say the least. Oh well the alarm is good right? No, I literally remember what was happening in my dream this morning when the app decided that was the ‘optimal’ time to wake me up. Another thing - the first thing you see after stopping your alarm is the PREVIOUS night’s analysis. Could there be a more blatant bug? However by far the worst aspect of the app is the obnoxious and desperate attempts to get you to agree to pay an ONGOING fee to use this app. It even shows you all of the audio clips that it has recorded of you during the night (and stored on your phone) with nice little play buttons next to each one, which, you guessed it, all take you to a payment screen. Insulting to my intelligence is an understatement. In response to other reviews the developers claim they need your money for ‘salaries’ (think about that for a second) which shows a clear lack of understanding of basic business integrity. If the app it’s viable without users paying a significant ongoing fee then the app isn’t viable.

Absolutely perfect. This is easily the best sleep tracker app. The enhancements made to include automatic tracking with Apple Watch and the ability to edit and revise your sleep cycle are absolutely spot on. It’s a beautiful example of effective modern design. I can’t think of a single fault any more. They’ve really outdone themselves by listening to customer feedback. For Apple Watch I only have to charge it when I wake up in the morning and before bed at night. I put it on Cinema Mode and Airplane Mode, and automatic tracking still works perfectly and syncs when I disable Airplane Mode in the morning, so it doesn’t use much battery at night. Another huge perk of this app.

Two Flaws, one Fatal. Have used this App for a few years, and it has such potential. But a couple of major issues make it too unreliable. Minor one: you can’t simply, while wearing an Apple Watch, start a nap session. It ALLWAYS asks to connect to the phone via Bluetooth, despite it already being connected. Irritating. You then have to start and stop a session on the phone to get one started on the watch. Irritating bug. But the fatal flaw is not being able to edit and extend a sleep session, when the auto function gets its wrong. Almost nightly it treats getting up to, say the loo, as awake and sleep finished, and misses the often many hours of sleep that follow. Makes the resulting data worthless! Missed two hours sleep last night. This could be easily remedied by allowing us to edit and extend the sleep period. But that’s not allowed. Significant flaw!

Very inaccurate!. I recently tried the Pillow app to track my sleep, but unfortunately, my experience with it was quite disappointing. Despite having poor sleep, the app kept telling me that I slept well, and when I did sleep well, it recorded that I had slept poorly. I tried looking at different data sources and even used the "re-analyse" feature to try and teach the app, but nothing seemed to work. Even after using the "Reset training" feature, the app continued to mislead me. This caused some problems for me, as I would plan to exercise on days when I thought I had slept well, but in reality, my body was under more stress than I realized. I was determined to find out what the problem was, especially since I had paid for an annual subscription to use the app. After doing some research, I came across a review of the app by "The Quantified Scientist," a Post Doctoral Scientist who specializes in biological data analysis. His review was quite negative, and after my own experience with the app, I believe that the problem lies with the app's poor coding rather than any issues with my devices or installation. I would not recommend using Pillow to track your sleep, as the data it provides is often misleading and unreliable. Save your time and money and look for a more reliable sleep tracking app instead.

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Subscription nagging. This is an alarm clock that really wants you to pay a monthly subscription to use basic features. And it will remind you to subscribe over and over again. It also lacks the ability to see your 7-day deficit which is kind of the point. Deleted after a night

It’s overpriced. I bought the premium features when it was a one time purchase and I get to keep my premium but for people just coming to the app now it’s way too expensive for what you get, if they kept with the old one time payment it would be a 5 star app with no major complaints at all but now it’s just overpriced garbage that I don’t pay for cause I’m lucky

Pillow. It's easy to use, informative is easy to read and it syncs with my health app. However sometimes it goes back to the start screen without displaying my nights sleep chart, or it freezes

Works amazing. Best sleeping app ever

Love ❤️ the automatic sleep detection. The sleep detection is accurate most of the time and I like the user interface update.

Data I can’t delete off of iCloud. According to the settings on my phone it says that this app takes up 4.1 gb of my 5gb storage and I have deleted the app and tried to delete the data to no avail. I just want the storage space back

Tired. Features appear great but can’t record basics on iPhone 11 and Apple Watch S5. After trying for 5 days, best messages read “not enough data”. Loaded this app because of sleep issues and think trying to get it to work hasn’t helped with problem. At the time of this submission (and before app deletion) all permissions were granted on all devices.

Why do I need a subscription for an alarm clock. Suddenly added subscription requirement. Very annoying. Will be deleting the app - $5.99/month is also an insane price.

Looks like undeveloped app. It doesn’t have a clear way to access data. And for some reason didn’t record data, . First night it recorded, but no way to go back and see it, no sleep sound was and no wake up sound even I set all up

Lost Access to Information. I purchased one month to study my breathing and snoring so I could discuss with my doctor. After the month was up I wasn’t able to view the data that I paid for! Not at all happy with that. Will never use again. Just a money grab and obviously aren’t interested in your satisfaction if you are looking at short periods of time to compare against.

Doesn’t work very well. I have a newborn who is up a lot during the night to feed. I used this app for a week free trial and it only tracked my sleep part of the night. Sometimes it would say I only slept for an hour or so. If it’s not going to recognize when I am asleep and when I am awake through the night, it’s definitely not worth paying for.

Meh. Fitbit did a WAY better job. Pillow records your sleep when it feels like it. It doesn’t say this before you buy it but it has “known syncing issues” and you end up fighting with it to do what you paid it to do. If you are really into your sleep stats don’t waste your money on this cr-app.

Apple Watch support takes too much battery and alarm doesn’t even work!. I tried sleeping with my Apple Watch with pillow on, and when I woke up the battery was literally at 5%, so I couldn’t even use it in the morning. I tried this the next day and the alarm didn’t even work!

Your data is lost. Where is my data? After I review it and close out, its gone. I can’t go back and review it again. What’s the point of paying if you can’t retain the information collected on your sleep?

Don’t understand the high rating. This app seemed to work well when I first downloaded it but for the past week it has not been accurately recording my sleep. It shows around 2 to 3 hours of sleep and I know I slept way more than that. Not impressed with the performance at all. Certainly not worth the annual subscription fee!!! Update September 9: Twice in the past week the app has not collected any sleep data at all. No idea why but there is zero information for the precious night’s sleep. The nights it did collect data, it showed I only slept for an hour or 2. Not worth the money. Update December 7: app frequently says I fell asleep in a very short time when in reality I was laying in bed awake for 30 minutes up to an hour. Not accurate at all. Would be nice to have an app that is actually accurate. Makes me question the accuracy of all the data the app tracks.

Terrible. Doesn't work, used other apps and get way better results. Doesn't realize when you're only up for a few mins and then back to bed ie gone pee and went back to bed.

$5.99/month! GTFO. It’s hilarious if people pay for this.

Doesn’t work... and it’s not free. I have zero issues with paying for apps but I believe in transparency. Thus is not a free app, it’s a 1 week trial and then it’s $40 a year I’ve had it for 4 days and it has not logged even one of my sleeps. It states all you have to do is wear your watch and the app will do the rest ... nope not one sleep logged. I was very optimistic when I read the other reviews and all if the awards but now I’m just irritated.

Glitchy. The alarm can not be trusted. I slept 2 hours past the “alarm” this week - the count down was stuck at 0. The alarm hasn’t worked for a week. I’ve had this app for 3 years and it does this every once in a while. Luckily, this week was the first time it made me late for work.

Many useful reporting options. I’m a bit puzzled this past week as to accuracy of my waking time at the end of cycle as a result, this leaves me in doubt of total accuracy. It had seemed to be working really well for previous month.

Meh. I always wear my watch when sleeping but it only occasionally records data. If you go in to edit the time period because it didn’t record quite right it doesn’t like to save so edit feature seems pointless

Great feedback. Love the app. I use it with my Apple Watch and the feedback it gives me is incredible.

Useless and disappointing. It’s the first app that I’m going to delete after paying for it. I tried to stick to it with the hope that the accuracy would improve with time, but six months of dissatisfaction is quite enough. With my Apple Watch series 4 Nike, the app frequently provided inaccurate sleep record. It’s useless and definitely doesn’t worth the money, not one cent.

Inaccurate. Waste of time

Awesome. The time doesn't turn off until we do it it keeps on ringing which is the reason I like it the most... I created and alarm of 4am and it did not stop until I stopped it... After 5 mins I woke up and turned it of... So if you cannot wakr up easily this app is for you...

Doesn’t accurately track sleep. Will say I slept 2-3 hours when I sleep more than 6.. inaccurate about 60% of the time. Waste of money for an app

Not at all accurate. Not accurate at all. Doesn’t record sleep half the time. Not worth it

Disappointed. Not sure if that’s avoidable, but the app keeps registering my partner insomnia as my own, so my results are actually not relevant to me. I use it with my watch, so I would expect it to be more accurate but it keeps showing me her awake periods! Very annoying and I already paid for the year...

Sucks. New update is garbage

Tracking. I’m frustrated with this app!! It’s very inconsistent. Sometimes it tracks my sleep and sometimes it doesn’t. Last night it red “not enough data” don’t get this app. I’m currently looking for another app. I received your response! I’ve done all of what your suggestions way before writing the review on Wednesday. I’m sure it’s hard to admit your app just isn’t as great as you think. I would highly suggest not downloading this app. I’m deleting it.

Good app. I especially like the audio function. This app is well designed and easy to use.

Latest update doesn't work with Apple Watch anymore. Things were working fine until this update. Now app just spins on Apple Watch and won't open. Tried uninstalling and re-installing but still no luck.

Not accurate.. Don't waste your money on this app. It's a scam. Does not work.

Not very accurate. I was awake and sitting at my desk for 45 minutes. This pillow app says I was in REM sleep during that time.

Gratuité. Très déçu avant la mise à jour tout était gratuit avec cette nouvelle mise à jour il faut payer pour ce qui était gratuit antérieurement

This program is useless. Good thing that it was free as it does nothing

Not good. Only had it for the free trial and it only worked half the time! Deleted and thankful I didn’t pay for it!

Very good deal. Very good and so far have not needed to spend any money at all which is a great deal. I've only used it for 1 day but I think it's fine to use without upgrading. I use on Apple Watch series 2.

Terrible customer service. Your customer service is horrible. Says it will respond in 24 hours and takes weeks to respond for first time and days in between. They clearly don’t read what you tell them and they repeat all the same steps in hell section even when you tell them YOU'VE DONE ALL THE STEPS NOTHING WORKS. This app is horrible don’t waste your time or money. Customer service is worse than app itself and they refuse to issue refunds even though Apple has stated they will not refund as the app isn’t working due to update.

Since update inaccurate. Since the update a few weeks ago this app has been completely inaccurate. I’ve used it for years and not its saying I am only getting 2hrs of sleep but in bed for 8.5 hrs. I’m not sure if they did this on purpose in order to force an upgrade but very disappointing.

Neat app. Gives you a quantitative idea of your sleep quality relative to the previous readings and how you felt. Don’t take it as fact; it’s just an app. However I found it to be quite accurate with days where my activity is up. The graphs show better sleep quality on days of heightened activity.

Don’t work until the last update. Worked perfectly before the last update. Since then, it’s crap. Start the sleep tracking on the watch, stop working in the middle of the night for no reason. Succeed to record the sleep 50% of the time. Terrible.

Not so good. This app needs a lot of work. They also have no customer service only an automatic robot with wrong generic answers.

Didnt Track sleep. I had this app for a couple days and it didn’t track my sleep at all. 🤷‍♀️ Time to try a different one.

Sleep Aid. The problem with the sleep aid is still there. Please actually fix it.

pretty solid app. I appreciate the colour palette, the sleek layout, and the alarms that don't SCARE you out of sleep, if you know what I mean. you can get a lot out of the free version, and I appreciate the quality of sleep comparison to the hours. The only thing I'm not into is how the alarm goes off even at the slightest movement during the 30 min before my alarm is set. it also takes up a lot of storage even though I can't access my previous sleep data on the free version. shouldn't you delete them then, since I can't access it? I've been using the app since 2018, so that could be why. It's still a pretty solid app.

Alarm exit it self at night.. Missed a online meeting. So disappoint it happen couple months. Just cancel supporting

Extremely hard to use and confusing. Extremely hard to use

Best sleep ever. I slept in no longer than 5 seconds this app is my saviour

Useless now since latest updates.. I’ve been a longtime pillow user and it has always been fairly accurate as to my sleep pattern, etc. But as of the last two updates, despite my watch telling me I’m hitting my sleep goal, the pillow app is telling me I’m getting 1-2 hours of sleep. It’s not accurate anymore. I fear that the app has become useless and I will need to seek out alternatives. Please fix the issue.

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Not everyone is the same. I love the info that I get off of this app. It is interesting and informational at the very least. However, I have had this app now for a couple months. I work overnights, and you would think by now the app would see that all of my time sleeping (by the alarms I set and the auto tracking it has) that it would pick up on that. Every day, I get a notification that, “Hey, it’s time to start winding down for bed!” Yet, I’m two hours into my shift at work!!!! Then I get notifications that I a “lark,” which I understand means that it is tracking my activity to the early hours of the day. But why can’t it see that my activity is going on all night long? Is there a setting I can change? Can a setting be added to the app to signify overnighters? There has to be a way for the developers to make it better. That is really my only complaint though. It tracks well and I can verify the times I’m awake, etc….

Privacy is nice. I love their privacy policy. Top notch, no fears there. This is a bit clumsy though. I like 30 minute naps. Their premium nap features are 20 and 45 mins, no way to adjust. Wamp wamp. Also, I have a Apple Watch series 4 and the battery life is excellent. Want to wake up to an alarm? Better charge your watch otherwise that function is disabled. Dumb. I’d like to decide whether or not I’m comfortable with my watch’s charge. I’ve gone to bed with 35% and had two sleep apps running and woke up with 18% left. There’s no reason to require over 80% charge to activate the alarm, especially when I don’t record sounds. Also, this doesn’t figure out when you’re awake. It thought I had slept for 18 hours (granted, I was in manual mode) and tracked 12 hours of motion and marked it as “awake”. ...thanks for that. Perhaps an option to automatically end the sleep session if you have been awake for more than 90 minutes? There is a lot of potential here but I wish I would have waited to upgrade until a few things were polished a bit better. Also annoying, you have to switch between the app on your wrist and your phone. You can’t simply interact with one or the other. You should be able to swipe to change modes on the watch. Alternatively, if you start the session on your phone it should auto-start the watch. It’s 2019. All in all, despite my criticisms, it IS a good app. But it needs a few workflow issues addressed before I’ll be fully committed.

Maybe I’d like it if it actually worked. Update 3/8/18- still disappointed. I appreciate the developer response but the app is still not working for me. I initially deleted the app but decided to reinstall it due to the developer’s response. After I downloaded the app and opened it, it asked me for permissions. For whatever reason it won’t let me do the “motion” permission. I keep getting an error message saying “motion data not accessible”. In order for this app to perform functions correctly, all permissions must be checked. I went into the app settings but that did not help. I’m not finding the solution for this so I’m still giving this app one star. Disappointed. Right off the bat, this app never worked for me and it’s frustrating. I have a brand new Iphone 8 plus and a brand new series 1 watch. All system updates are installed. I downloaded your app and tried using it two nights in a row and kept getting “analysis failed” errors on my watch. So I restarted my watch and my iPhone with no fix. Then i deleted the app and reinstalled. Still no fix. Getting same error message. My Bluetooth is indeed on. All my other apps work just fine. No bueno.

Used to be a long time user. Really!? I wrote the review below the last time a major update was made because they took away the heart rate function unless you paid for an ongoing subscription. After awhile, they brought heart rate back for everyone, which was a great decision. After downloading the newest update last night, sure enough, the heart rate function is gone again unless you pay for an ongoing subscription. Seriously, you didn’t learn from your previous mistakes? There are too many other similar apps out there that offer the heart rate function at no extra cost. —————— I have tried many sleep apps and most of them are fairly accurate, but have stayed with Pillow because of the heart rate function. Now that is part of the premium service that requires an ongoing subscription. I realize that you need to make money to keep the app going, but an ongoing monthly or yearly charge is excessive. I’d be willing to pay a reasonable onetime premium charge, but not an ongoing subscription. From reading the recent reviews, it looks like many others agree with me. It’s not too late to realize that you made a mistake and make an adjustment to your “difficult decision“.

Top Notch app HUGE misses. This app is very sleek, with a simple interface that doesn’t get bogged down in minuscule data that isn’t that important when it comes to sleep hygiene. However, there is a feature this app lacks that it should have had much earlier on. —Automaticity The whole purpose of compatibility with the Apple Watch is simplicity; the watch grants the capability to track movements and varying heart rates throughout the night without needing your phone literally in bed with you. However, the watch should be able to automatically detect (with current-day technological limitations, of course) the time you at which you drift off to sleep. The fact that you have to press “Start” for the recording to commence is ridiculous and below this app. This is a feature the “Sleep Watch” app has and it works extremely well. Get this feature and I would use this app every night. Until then I’m stuck using “Sleep Watch” which is otherwise a severely dumbed down version of this lovely app.

Good all round. Amazing app, I still struggle with sleep (mainly I get stuck reading one star reviews on the apps the health app recommends) and even with this app I still struggle. but by now if I were to compare from before this app, I would estimate the time it took to fall asleep before cut by HALF! The one thing I personally don’t enjoy is how the premium locks a lot of stuff… not a lot for the sleeping part, two things I don’t really care about, ok. But the noises, half of it gone, but I managed, and it had the stuff I enjoy! So it all worked out, so still five stars even for that! Anyways I do recommend if you struggle with sleep. And a idea, maybe if you make it so where you review your sleep session shows the wheel like when your on it. Sorry for the bad explanation on the idea, it’s hard to explain. But still, do recommend!

Something changed with update.. I have enjoyed using pillow to track my sleep along with my sleep number bed. I have found pillow to be more accurate but since iPhones last update it won’t record anymore. I have tried all the suggestions more than once and still nothing. Very frustrating and the only way I can post review is to give a high rating. Seems really shady if you want honest reviews. Tried all suggestions again, even uninstalled for a few days and started everything new, but still says insufficient data or no detection. I see all the suggestions about not having permission to read data, but this is not the case. No reading so I can’t use this app . Sad because I really enjoyed and counted on it for more accuracy. Not sure if I should wait and see if something changes or find something else .☹️ I can’t find a way to send my sleep analysis and it still hasn’t recorded anything since last update from apple. Sadly, giving up on this one because it’s getting to frustrating trying to make it work. Hope it changes in the near future because I enjoyed using it when it worked.☹️

Syncs perfectly with apple watch. I bought this before i even owned an apple watch just to use the noise feature to track my sleep, it didn’t work very well but i ended up getting a used apple watch later that month so i synced it to that. It tracked my sleep extremely well even on my super old model. I upgraded to the premium while using my old watch cause i loved the stats. I ended up getting a new 2021 apple watch recently and dude! It syncs up even better! you can see all of the info in the app itself (which does include sleep sounds, night stories, etc) i loved being able to see how deep i slept and why and how long, and each wave. It doesn’t seem EXTREMELY accurate but it’s far more accurate than any other tracker i’ve tried. Love this app, I’m glad i bought the premium. Always a needed app on my phone/watch.

Not accurate and bad customer service. After noticing the app will go day with out recording any sleep patterns, I reach out to customer service the guided me on the steps to troubleshoot the app, but then I noticed it kept happening after a few times of reaching out to customer service I told them I would like a refund because I was un happy with the app. Customer service kept giving me the run around and ask me to cooperate with the troubleshooting steps, I told them I was tired of troubleshooting the app every other day and just wanted a refund. They didn’t seem interested in making the customer happy at all and told me to have a good day after giving me the run around about my refund. Do not purchase this app!!!!!!!!!! Update: Can’t not issue a refund?? Please there are gift cards, cash app, zello, PayPal etc so many things to make a customer happy. Till this very day the app still does not record my sleep and I don’t want to troubleshoot it everyday for it to work for me. I also showed them proof is not recording my sleep by providing screenshots and they still don’t care.

Was ok and then it wasn’t.. This app was great in the beginning. It tracked my sleep and showed me the different cycles that I was in during the night. Then that stopped. Which then it just started showing me how long I was in each cycle. Then that stopped. Now all I have been getting is not enough data please check if I have given permission and blah blah blah. Which I did check and all of the boxes are green. Why are there so many nap sessions. Why isn’t there one labeled just for sleeping the entire night through. On d you hit the start button that’s where it gets very confusing. Watch that you don’t hit the wrong nap button because you could just about to fall into a deep sleep and then the alarm will be blaring. Not fun at all. I have uninstalled this three times so far to make sure all the proper permissions are given but still not enough data. I am getting ready to completely uninstall this for good. Sadly I thought that after the first few nights it was great and even paid for it but I guess that I was completely wrong. Would not recommend this app to anyone else.

Best app, use it everyday. Very accurate.. Love the app, helps me monitor my sleep. Best feature is the automatic feature since I really don’t have to do anything but wear my Apple Watch. Has alway had 5 stars from them but since I got the new iPhone 11 max pro with the new iOS it does not work at all. Does not record anything, if I open the app it is extreme slow to even open and just crashes. Have reinstalled several times with no fix. Hopefully they will fix it soon as it is such a good app I have the premium version Team is very profesional, they responded to my complaint very fast. They gave me a solution in the mean time which is to turn off iCloud backup for the app since it is causing the crash, and they are working on a solution. This is definitely an amazing app, no complaints at all very accurate and now I can also say the team is very professional. I would recommend very one get the paid version in order to get the best out of it.

Didn’t track sleep 😒. I was considering buying the full app but for some reason it tracked 0% of my sleep but all of my heart rate then it suggested that I wear the watch when I’m sleeping , you can’t track my heart rate without the watch 🙄 I’m really disappointed because there were times wear my hart rate was ridiculously low and I wanted to see if I was in rem or not . Please fix this . I also think there should be a 3 day trial version before you just buy the whole app. Especially when there are bugs like this. Edit I also just noticed it didn’t send any information at all over to the Health app the first night I used it which is a huge let down so now I have only the recording for my first nights sleep solely on this app which means when I get another app , which I will , I have to go back in here to see that night . I like this app I don’t care for even looking at the recordings as I use Rain Rain which I love , but I will come back and edit this after I try another app to see what I would like this app to have since it is the more expensive sleep app on the market right now .

I've given up (update). The app is well intentioned however of late I have experienced difficulty in getting response from the developer. My hunch is he knows there are issues. I continually have difficulty between getting a message displayed there is a problem with the Bluetooth connection from watch to phone. Hard to imagine with a new Series 4 watch and a new XS Max. Recently, I'm getting an error of data not transferred from watch to phone. I cannot resolve using faq and am getting no response from developer. I wish I could get a refund because it's to finicky for my skill levels. I asked for a refund and hope he will comply. Update: Developer contacted me with boilerplate yet specific information. It did not help as I’ve done all of it previously. I decided to restore my watch to default. The app, with no data from previous or settings, worked well for three days. Then, back to data not transferring. I contend the developer is basically unresponsive and does not care near to the degree I am comfortable with. I dumped it. I’m out five bucks. It’s not worth the aggravation. Poor communication from developer.

Is good. I don’t listen to my recording or really look at anything in the app but I use my phone and iwatch and it measure my sleep so when I wake up at 5 it will sound the alarm between 4:30 & 5 am and will slowly start vibrating the watch and then softly start playing music that gets louder and louder. I like it. It measures a bunch of things that I don’t use but once a month maybe if I have nothing better to do while I’m on the toilet. I’m the type of person that wakes up before the alarm usually and is ready to go and get out. But sometimes the alarm would go off in the middle of a deep sleep or a sweet nightmare and then I’m all bummed and tired all day but this helps mitigate it. I didn’t wear it the other night actually and m set no alarms just cause, and I ended up getting 8 hours and it ruined my whole day. I Ike 5 hours max of sleep! Try it out! You’ll love it

Great app!......until it began crashing nonstop. Absolutely love this app and how it syncs up to my brand new watch. I’m currently reading a book on the ins and outs of sleep psychology and it’s cool to wake up every morning and get a gauge of my different types of sleep, as well as my sleep cycle as a whole. The problem, though, started about a week into using it. You’re supposed to open a new session before bed each night and place your phone on your nightstand or somewhere close by, while your watch and phone connect. The session will show you on screen when it starts. So, after about a week of successfully doing this, it stopped working / sessions stopped working and it hasn’t worked since. The phone and watch will never connect. I’ve tried EVERYTHING, and I am a tech-savvy person as well. Does this happen to anyone else? Please help. Release an update so I’m not paying a monthly subscription for something that refuses to work.

Valuable information. I consider myself fortunate to have good sleep quality naturally. This app allows me to quantify multiple aspects of sleeping. In particular the tracking of my blood oxygen level. I’m 77 years and appreciate the feedback as to how my day’s activities benefit my night time sleep oxygen levels. The latest information about sleep is interesting and validates the importance of my using a sleep mask and ear plugs. The least bit of light wakes me, and the ear plugs muffles the sound that prevents waking unnecessarily. I have an older watch (4) so am not availing myself of the sound monitoring feature. I do take a break from wearing my watch to minimize EMF exposure while sleeping. I can tell, the mime I open my eyes, what my sleep quality has been, even without the feedback from the watch/app. I can tell if I am below 90% or above 94%. Overall the app is an excellent tool in quantifying multiple aspects of healthy sleep.

Given it my best for months - it’s a bust. I have had this app for months. I’ve tried it in auto mode and manual mode. In manual mode, a few times I got a start button, and on those days I got data. 9 times out of 10 when I go to sleep the start button doesn’t appear. So I tried the Auto mode the last few weeks. My phone is plugged in with the app on. My watch is fully charged. I figured auto mode would work better. I wake up every morning these last few weeks and my app on the watch shows “no data to report.” Recently, I checked the help menu in the status button on the phone app and it says to turn off airplane mode and allow data sharing between the phone and watch. This is only necessary in auto mode (which I had allowed, but a new update recently appears to have reset them), and I just woke up this morning and there is still no data. I keep thinking: maybe it’s an update, maybe it’s a battery, maybe I’m not operating the app watch correctly, maybe it’s not syncing with the phone. Nope. I’ve tried all matter if iterations for weeks and it’s just glitchy as hell and not working. It’s a bust. I’m so frustrated by this app.

Great results but a few personal preferences to change. I got this app yesterday because I’ve been sleeping way too late in the mornings and going to bed way too late at night and so I thought this would help me get a great night sleep! And it really did! I didn’t even get that many hours but I feel soooo refreshed and it woke me up at just the right time. One thing I didn’t like was that when the snooze went off, I couldn’t turn it off except by opening the app and when I tried to turn the volume down, it just got louder and louder and louder!! Also I’m not a huge fan of their go to bed sounds because they’re way too loud for me and I like nice background noise and I couldn’t open my rainmaker app because you can’t close the app before you go to sleep. Also, I don’t want to keep my phone right next to my pillow, but I want to be able to put it in my desk. Otherwise it’s a great refreshing start to my day!!

Glitches. So I’ve had this app since 2016 and I have used it religiously ever since. It was one of my favorite apps for sleep tracking until about a year ago. I’m not sure what exactly changed but I’m constantly experiencing glitches. I update the app whenever there’s an update, and I have a newer iPhone that is also updated regularly so I have no clue what the issue is. I thought maybe it was a temporary thing and the developers were just working on the app, but it’s just so tiresome to deal with. Sometimes the app won’t load, so when I click on it it’ll just crash. Sometimes when I’m adjusting times it’ll go insanely slow and won’t let me select a time. And sometimes it’ll just stop working in the middle of a sleep session and won’t record anything. I still like the app and I try to use it every night, but with all the glitches it just seems like it isn’t worth it. I keep hoping that the glitches will go away but it’s been happening for so long now that I think there’s just something wrong with the app. I would love an update that would solve this problem though!

Thankful. I have used Pillow for years! When I first started using it, I mainly just thought it was cool to track my sleep. As I got a little bit older, it started to be huge for me. Sleep is something of struggled with, whether simply not sleeping on time to being in bed for 9hrs and not getting any rest. Pillow has helped me track and help me understand why I feel how I do when I awake. Once I got an Apple Watch it was a game changer since my sleep was automatically tracked! The UI is amazing, helping to easily understand how the night went. Auto tracking naps has been amazing too. There are so many features that continue to be added (for free I might add) that this app is invaluable. Now I’m sure premium has great features but as a whole, this is one of my favorite apps ever. Thank you Pillow team!

Nothing but difficult. I was really excited about this app but it has been nothing but difficult and never records my sleep sessions!! This is SUCH a pain to use and useless to the point that this is my first app review ever. And not a positive one. Im writing this because I hope that someone will reach out and fix this issue or refund my money. I might sound a little too frank but I have an Apple Watch 5 series, which I use with this app at night and this app literally never records any diagnostics! For example, the app was still open on my watch when I woke up this morning and on my phone and for some reason it did not record anything!! How is that possible to consistently happen when I have followed all directions in the app? I have deleted and re downloaded the app. Triple checked the settings and it still does not record. Someone from tech support please reach out because I really still want to try this app and for it to work because at this point I would not recommend this to anyone else. The one person I did recommend this too, it is giving her the same issues as me. Thank you!

Very inaccurate. I feel like this app is getting more and more inaccurate. Instead of adding more stuff like meditations and whatnots that were never part of this app in a first place, you should focus on making the accuracy of the sleep quality better. For example, allow manual corrections. Instead of that plus and minus button that only makes things worse for most part, why not add the ability to add awake time at a specific time. I know for a fact I always wake up at a specific time due to my neighbors loud alarm and yet that just about never shows up in my reading. I literally raise my hand and tap on a watch to check the hour or move my head to look at the clock on my night stand. There are many other instances when I know I woke up, looked at the clock but pillow never recorded it and pressing plus didn’t change that, just made my sleep quality ultra low and nearly all deep sleep and light sleep. Resetting AI does not make things better. Same with REM sleep. Though I can’t truly tell when that occurs during the night, I can tell if I wake up in a middle of a dream and yet supposedly I didn’t have any rem sleep the past several hours or I woke up from deep sleep. That doesn’t seem right at all. Another reason why I so highly doubt the AI of this app is that I happen to have one of those mats that reads my sleep quality and it’s always completely different. The automatic detection of sleep and final wake up seems to work right.

The update that claims to fix the blank sleep diagram didn’t fix it.. The sleep diagram still shows up a giant black graph which leaves you unable to accurately edit it. Update to the update: From the developer: “Hello! The issue with the blank graph when editing a session will be fixed very soon. Apart from the addition of the Sleep Diary view that appears while Pillow is in Automatic mode, there have been no other changes. You can switch Automatic mode any time through settings if you prefer manual mode. We're also happy to let you know that we're working on a redesign that will make Pillow much easier and intuitive to use. Thank you for your patience!" Even IF they fix that, I’ve noticed a new issue where 6 months of my sleep data is now missing for effectively no reason. Below is the developer’s response to that. From the developer: “Thank you for your response. Technically, the data should be there but the app does not have the ability to access them. We are doing everything possible for this data to reappear in the upcoming updates, but this is something that, unfortunately, is not guaranteed.” I’m not sure who is in charge of the development of this app but it went from several years of solid, flawless operation to amateur bugs with no guarantee of resolution. In summary: If you intend on always having your data accessible to you, look for another app. Decreasing the rating from 5 stars to 2 until both issues are resolved and normal operation is restored.

Far from perfect. I don’t use this app to wake up at an optimum time. I find it is inaccurate at determining the state of sleep I am experiencing. It insists that I take no less than 9 minutes to fall asleep, though each sleep study I have had shows that I can fall asleep much sooner. And when my wife prods me because I’m not responding to the alarm it still says that I was awake ten minutes before that. Whenever I tried to use the alarm feature it went to the end of the alarm window before sounding. Until the last update it would frequently record periods of wakefulness when I was certain I was asleep. And, it would also show me asleep when I had been awake. Then there’s the sound recording, which I set at medium. It picks up my wife coughing, a truck backing up, and a few other noises. That is probably an asset, as it might be helpful to track embarrassing noises which may be muffled from under the covers. Overall it gives a very crude estimate of how well you sleep. But, it cannot by any stretch of the imagination determine whether you are in REM sleep or deep sleep.

Free Version Quite Limited. I don’t like the fact that I cannot view my sleep results from previous days without paying. Sometimes I forget to look at my sleep stats when I first wake up, after midnight, you can no longer view results for that day. Sometimes, I don’t get home from work until after midnight, so this is quite inconvenient. As for accuracy, I have only used the app for a week and have been pleasantly surprised at its ability to detect when I am sleeping or napping. I must have had a nightmare one night as my heart rate jumped from 55bpm to 118bpm. Pretty neat to see this, just wish I could view these results for free, for longer than only hours. Update: After using the app for about 2 weeks now, I notice that when I get up to use the restroom in the middle of the night, sleep tracking stops and restarts as a new entry. Sometimes I have 4-5 entries for 1 night of sleep. Inconvenient. In response to what the developer commented, I still stand by my original review and DO NOT see great value in the free version, since you can not view more than one day of stats/any history.

I love this app!!. Dealing with health issues is hard enough but when those issues keep you from sleeping it takes on a new set of challenges. The tips on the app were very helpful but the tracking of my sleep on a nightly basis (or lack of it) has helped me explain and to have visible examples when I talk to my Dr about my lack of sleep. I could tell that they finally understood after seeing my sleep history and all of the many many times I woke up due to pain, I felt like it was a very helpful way to not just hear that I can’t sleep but to have the sleep history and the voice recordings of me crying in my sleep due to pain. I’ve told everyone I know about this app and what it’s done for me. I’ve tried other apps but none of them were as helpful as Pillow. I highly recommend it!!!

Very helpful! I definitely recommend!. This app is very good. I use it every day to help wake up and to help fall asleep. This is helped me sleep better and know how I sleep. It can record audio’s while you’re sleeping of noises that you make or noises that happen in the night, it can show when you’re in deep sleep light sleep or REM sleep. Parenthese this app is very good. I use it every day to help wake up and to help fall asleep. This is helped me sleep better and know how I sleep. It can record audio’s while you’re sleeping of noises that you make or noises that happen in the night, it can show when you’re in deep sleep light sleep or REM sleep (rapid eye movement sleep; means you have vivid dreams) And lots more. I totally recommend this app. You get to know how you sleep and how to improve. Thank you for making this app. Even though you need premium to play the audio’s and get some of the other things you can still do just fine without it.

Automatic Start/Stop for Sleep Sessions 👍👍👍 + one recommendation. The addition of the automatic start/stop of sleep sessions was a huge improvement. Even when I tried to remember to start and end sessions, I would forget 90% of the time. This truly makes this one of the must have apps for the Apple Watch! And because I’ve been wearing my old Apple Watch in night, I love how this app can look backwards and look at my Watch data to analyze my sleep sessions even before you guys rolled out the auto sleep session feature! The only recommendation I have would be to add the circles for sleep quality and sleep duration to the monthly calendar view (much like how Apple has done with their activity app). I like the move to using similar circles when you’re on an individual day, but being able to see a month at a time and the different level of progress makes it easier to see how I’ve been doing lately - even more so that the line graph views.

Decent tracker !. - Update to review: ability to reanalyze day has made all the difference. The wake and sleep times are a little bit off, but nothing that unreasonable. I like the REM tracking which seems to be fairly accurate. Finding days in the past is tricky, but this is overall a good app. Original response: I paid for the premium version because I wanted to track REM sleep specifically which is hard to come by with Apple products. I am fascinated by how comically inaccurate it is. I’ve used the phone tracker, the Apple Watch tracker, manually started and automatically, and either I’m running around for hours when I am asleep or it’s wrong. No I’m not counting wake periods during sleep. I’m pretty sure I’d have some serious health issues if my total 3-4 hours “asleep” were accurate. The apple sleep record in health is far more accurate. My previous non apple wearable was extremely accurate

I do like the Pillow application.. I wear my Apple Watch every night to see how I sleep. I don't have a premium option. I just use the free option. I'm retired, so I don't need many of the features that premium offers, but I would like the free options to be a little more detailed. From the very beginning, I could edit the actual sleep time, since the program took into account the time when I was just lying in bed and reading a book before falling asleep. I used to also be able to see my heart rate, which fluctuated throughout the night. Now you have removed this option, indicating only the average heart rate for the night. But overall I like the Pillow app. This was in my previous review a year ago and I wanted to make an update…. I was really surprised to see the changes made by the app! You've brought back the ability to edit sleep times, which is great! Thanks to the Pillow team!

love the app but…. i absolutely love this app!! it may be inaccurate at times and a bit difficult at other times, but its amazing. i generally just want to know everything about my sleep as far as quality and quantity. its amazing to see my average heart rate as i tend to have a fast heart rate over the period of the night. BUT, there are some issues which leads to a star being removed (i have pillow premium and will continue to use the app no matter what but these are my suggestions/complaints): 1) you cannot use the alarm feature with manually logging your sleep. i dont mind that, but it would be nice to have without needing to manually put in changes. same thing with sleep aid, mood, notes, and snooze. 2) there is no way to distinguish between the different stages of REM. now im a psychology nerd and with sleeping, i just feel like it would be a nice thing to add. 3) for me, i cant see the data on my watch when i wake up (using automatic) unless i open the app on my phone. this is this weird and i actually dont care, but it says that quality of sleep is 0% 4) and finally, the last thing i dont like, is that if you completely forget about stopping your sleep when doing manual, your watch will keep "counting" that youre sleeping. ive made this mistake a few times and i had it say that i was asleep for 35hrs when i forgot to stop it.

Helped Me Improve My Sleep. I’ve been using Pillow for over 3 years and love it. There are plenty of meaningful metrics to reference which have allowed me to develop better pre-sleep habits that have lead to better sleep. The biggest takeaway for me is that alcohol—even a small amount to help me get drowsy—does NOT help with sleep quality. That was a head scratcher but years of personal sleep data back it up. My sleep quality will increase from 65-80% to the low 90% range. The difference in how I feel in the morning is remarkable. The developers continue to provide useful updates to the app. The standard Apple Sleep app is ok but nowhere near as robust as Pillow. If you’re serious about sleep or don’t seem to have as much energy and focus (especially as you age like me in my early 50s), then you owe it to yourself to try Pillow.

Love it. I love it and feel it’s fairly spot on. There have only been a few times where I didn’t feel it was accurate and I’m a faithful user. I will have to agree with the feedback of users that say the app kills their battery on their watch when recording, but I’m not sure the purpose is to record indefinitely. Rather get a few good recordings you can play for your doctor. But just because an application has a feature doesn't mean you have to use it. Or you aren’t using it properly because you aren’t using that feature. My favorite feature is the note adding feature to the daily sleep sessions. I share this info with my doctor because I have a sleep disorder and it’s hard to remember every unusual incident or the date of that incident. Having notes is helpful to remember the little things that happen at night.

Hijacked my data!!. Latest update converts this to paid-only if you want any access to your previously recorded sessions. I’ve been using pillow for over 3 years, now you can only see last nights info without a subscription unless you bought premium before. If you don’t want to have to pay for your own data DO NOT UPDATE! While I appreciate when a developer responds I have to disagree with their estimate of worth. I’ve been on this app since the beginning of 2017 with almost 1,400 recorded sessions. My intent was to track how lifestyle changes effect sleep and hopefully identify effective improvements. This app seems to have sometimes wide variation in tracking accuracy so has been somewhat helpful but without dependable consistency not as much as their marketing suggests. No way would I pay $5/month for this if I were starting out, not when there are decent options either free or far less. It was worth upgrading for a one time charge but never would I commit to that same amount per month. It just doesn’t give that level of value.

Great, but Fan Sleepers Beware. I really like this app and how in depth the sleep reports go. The phone positioning is also very ideal as opposed to some other sleep trackers I have used. However, if you like to sleep with a fan, be prepared for hours of recorded audio files of nothing but white noise. It can get tedious to try to sort through everything to see if there’s something notable within the five minute recorded clips. I also wish it tracked times woken a little bit better. I wake up every time I roll over, and the app seems to only track when you’re awake for a long period of time; it does still tell a story when you wake up 12 times per night though, even if you didn’t stay awake. It would be worth knowing. Nevertheless, this is probably my favorite sleep app I have used. It’s very user friendly, and I find the usable recordings fascinating, even if I have to dig for them.

Super App !!. I am using the pillow app to track my sleep patterns. I have been having a hard time falling asleep & staying asleep since December of 2020. I fall asleep for maybe an hour then I am awake for hours & since the good weather & early sunrise(it gets light between 3:30-4:00am)in Maine, I have also begun waking up with (literally) the birds sweetly singing! So I now have a sleep “specialist”, Pillow !! I find this app most interesting. There is so many ways to personalize Pillow. From sleep time music & introspective, to using the ocean waves or a light rain, or even a fireplace burning with rain outside (sounds)!! I love this app for the new perspective I have acquired since the very 1st day!! I absolutely recommend this app for anyone whom does not sleep well or just to see how their sleep actually is!! It’s a lot of fun & very informative!!! Sincerley, Dawn-Elise Flaherty

Just okay. I started out liking this app but lately it’s been not reliable and causing a lot of issues on my phone. Probably because I’m using the free version. I was considering the paid version but I’m not finding the value for the cost. I have had at least one night per week where I start the app and it turns off on its own. Good thing I have always set up back up alarms or I would be in big trouble. Also, the screen stays on all night so my screen time looks like I’m on my phone for over half a day. Not a big deal if you don’t track that but I try to watch my screen time and like to use that data. I also have found that lately their rating of my sleep does not seem accurate especially since I started with CPAP therapy. The latest is now I can’t even use the app because it’s telling me to free up space on my phone and I’ve literally added nothing to my phone since my last session and I have lots of space. I’m done fighting with this app. I have decided to get rid of this app and use another one that Has higher ratings and reviews

Unreliable sleep and snore tracker. I recently tested several sleep and snore tracker apps. I used this for about a month, and the results weren’t good. The UI is slick and the app feels premium, using your watch and phone. However, the function is poor. Specific problems I’ve seen: 1) sleep analysis: this seems good, with light, deep and rem sleep tracker. But assigning sleep stages seems to be random. For example, I have still been wide awake at specific times (even checking the time on my watch), but pillow logs me as “deep asleep”. 2) app reliability: at least once a week I’d start a session on my watch and the phone app would go to the notes page as it does at the start - but it would disconnect at some point and I’d found the app had not logged data, and the alarm didn’t go off in the morning - annoying! 3) the sound recording is not good. It missed sounds loud enough to wake me. Sleep cycle and snore labs all have much better results in my testing. Altogether, don’t waste your money on a subscription.

Not easy to use, inaccurate. I had a Pillow sleep app for iPhone only without a watch. I did not find it to be worth a monthly charge of any amount. The main purpose of a sleep app is to record your sleep. This the most difficult function to find inside Pillow sleep app. Where there should be a giant button that says “record new sleep session” it’s hidden behind an alarm clock feature so it’s very difficult to figure out how to record your sleep. However, finding peaceful stories to play while you’re trying to go to sleep or meditational music to play while you’re trying to go to sleep is very easy, that’s just not the main point of the app. I also had a very difficult time trying to figure out how to see if, for instance, my sleep on Saturday was better than my sleep on Sunday in general over time. Finally, it was inaccurate: although it recorded snoring constantly all night long it counted that sleep as deep sleep which is impossible. If you are snoring you are not getting to the deep sleep stage at all. This is a major flaw.

Four years of free service, now cost $40 a year!. I woke up this morning to check and see my hours of sleep. I’ve had this program for practically all four years that it’s been out! But all of a sudden somethings changed. It would always tell me how many hours I slept, how many hours I was awake, and it would break down my awake, REM, light, and deep sleep in a bar graph. All the other features that were later added in trends where if you wanted to go premium. I am on a small restricted income, I’m not going to go premium. And all of a sudden today all the services they were giving me for no charge for four years are gone! Every feature I wants had for free now was asking me to sign up for premium to get it! This is a rip off and whoever designed this program and I know it’s got to be through Apple because it works in conjunction with an Apple Watch which I don’t have which is another reason I don’t need all the other features. They should be ashamed of themselves for taking back a service they offered for no charge to coerce people into paying for premium.

Updates have affected this app. I’ve used this app for quite awhile so I can honestly say the most recent updates have affected the quality of the app. First issue, I never sleep through the night because of chronic pain and I also get up at least once to use the bathroom. Often, the app never registers that I get up and move around. Yes, you can re-analyze the session, but if you do this, it won’t log in your Apple Health app properly. Second issue, the older version of this app was great on your watch battery life. With the prior version of the app, I could wear my Series 4 watch all day, use it for sleep tracking and wear my watch late into the next day - all of that without charging. Occasionally, I would still use my older Series 1 watch for sleep tracking, I start with a fully charged battery, but with the latest update the battery dies while I’m sleeping. Also with the latest update, even my series 4 watch has battery issues. For example, if I go to bed around 10pm with a fully charged battery, my battery is down to 20% at 8am.

Fails to distinguish sleep. Regardless of the developer’s over-confident (and very late) response suggesting that the problem must be user error, this app just plain fails to gauge my sleep accurately. It “detects” sleep when I’m standing, sitting and walking. It misses hours of my actual sleep. Perhaps if a person’s sleep habits are reliably regular, the app might “detect” and record them more accurately—but why would anyone with predictable sleep patterns need this app in the first place? Very disappointed. Yes, I read all the links sent to me by the support team, and yes, I made sure of what moves and what doesn’t move when I sleep ( and when I walk). And yes, I tried both full re-detection and multiple post-detection adjustments / corrections—yet the app still can’t distinguish walking downstairs & making breakfast from continuing to sleep. Sadly, it’s much less work to track my sleep manually than to continue trying to tweak-wrestle this app into some hyper-nuanced configuration that the developers apparently think is my job to eventually achieve through guided trial and error, not their (app’s) job to discover by algorithm. Neither the algorithm nor the developers have hit the mark.

A bit annoyed at the now premium features. I used the free version of this app for about 2 years; I loved how it gave me my heart rate when I was sleeping and it was pretty accurate with my actual sleep. It helped me to become a lot more accountable about how much I actually sleep instead of just laying in bed and it helped me to develop a better sleep schedule in college. I sometimes go through periods where I don’t get the data for a bit and then go back through all the days I didn’t look to see my averages and when I did so yesterday, I realized how I could no longer see them. I also couldn’t see my heart rates or even my average daily sleep time over the last 2 years. I honestly really enjoyed this app, but I’m not going to pay just so I can see the basic information. I wasn’t interested in the more advanced features and especially since it never sends me notifications, I forget to look at the data. As the subscription has changed, I’ve decided to delete this app because it no longer actually serves any purpose for me.

Inaccurate detection after latest update. I used the free version for two years with no issues. It accurately detected sleep/wake cycles. (Not sure about the rest-I was asleep!) They just overhauled the app and now it is consistently wrong with my start and stop sleep times. I updated my phone, watch, went through the app wizard set up again, and it didn’t help. I reached out to the help desk who said to reset the AI so it wipes old sleep history and relearns a new history. Did that, but it appears clicking the button doesn’t reset the AI because all my sleep history is still there. Quitting the app afterwards doesn’t do it either. It still inaccurately detects start and stop times for sleep, and doesn’t give the option to correct it like the old version did. But it’s a pretty app! Lol Anyway, the latest update is buggy. I’m sure they’re working on it. I’ll likely quit using it since it is now inaccurate. Hope to come back to it when the bugs are found.

Only 1 request. I absolutely love this app and have been using it for 1+ years and recommend it to anyone looking for a sleep tracking app. I have had a problem with sleep my whole life and this app is good for not only seeing what my sleep is like for the night, it also is a reason to put your phone down and keep it down allowing sleep to come easier on some nights. The sleep lab is also so interesting and helpful with new information coming out and this is the one area I ask for an update. Sometimes to wind down I’ll read through the tab but even with my brightness on the lowest level I know the whites aren’t on the screen aren’t helping me. With this I ask that you add in a night mode option for the background layout of the screen. Again I love this app endlessly and don’t see myself using any other sleep tracking apps. Keep up the amazing work!

Inaccurate and not useful. I’ve been trying various sleep apps and so far this one has been the most inaccurate. I also wear a Fitbit to bed and the sleep cycles, times and stages between that and this app are way off, where other apps were much more in line. The sound recorder is quite useless as I use a fan at night, so this app basically records the entire night and I have to sift through almost a thousand 20 second recordings each night to see if there’s one where I snore or sleep talk. There aren’t really any helpful real time tips like other apps have, and nothing to tell me what the simple calculations it does do mean. Ok, so apparently I spend too much time in deep sleep (according to this app only, all other apps count most of that time as light sleep), and this app calculates that as “bad”. So what does that mean, and what do I do about it?? Yeah not helpful at all, even if the readings would have been accurate. Definitely deleting. There are much better apps out there for the same or less money.

Your subscription model just killed my enthusiasm for Pillow. I have truly enjoyed Pillow for over a year. It has worked fine with my Apple Watch series 4. I paid $5 for Premium, which I thought was good value for the money. I have recommended Pillow to many friends and coworkers. I immediately told them to pay the $5 to get the premium features. All of them enjoyed and used the app, and we had fun comparing results, and the accuracy was good. Then yesterday, I installed the app on another friend’s phone and noticed you now want $30 a year, every year, for a new installation? My jaw dropped. What a seismic leap in cost!! I do have subscriptions for other apps. None over $7/year and one for $5/year that is completely *voluntary*. I believe strongly in supporting good developers. But I don’t like being extorted. Nor will I recommend my friends pay such a high price when there are so many other good sleep apps out there. Bottom line: I told my friend to uninstall the Pillow app until I can research a more reasonable developer. Your expensive subscription model will kill your fan base. Just my two cents.

Helpful but needs improvement. I like the information this app provides, but needs one serious improvement. That is, if you get up to go to the bathroom or for any reason, and you go back to sleep it stops the sleep session and makes it seem you got much less sleep than you do. Even if you go right back to sleep and sleep for hours more. There should be a way to reactivate it or let it know that you are back to sleep. I find it stressful when it tells me I only got five hours of sleep when in fact, I’ll get eight or nine. I don’t know how to tell it that I am going back to sleep or that I’ve gone back to sleep. There are also some features that I don’t understand and there’s no place to go and find out about them. For instance , there is something called re-analyze the session. What does that even mean? You tell it how to analyze it but that makes no sense. I’m going to be looking for an alternative to this app.

Eh. I generally doubt the accuracy of the sleep analysis, which often does not match what I know (times I remember dreams and waking). Weirdly, the recorder reacts to every car driving by but not my husband’s snoring. Also, can’t seem to edit the time in bed (forgot to hit “start” - it invites me to edit, but then frustratingly wont let me change it). But the alarm clock is GREAT - can set it to try to start when you’re relatively lightly asleep, and then has a gradually shorter snooze time. Update: except that a good percentage of the time when the alarm goes off, I can’t easily turn it off. Sometimes the app is right there, just need to tap it, or even just shake the phone. But sometimes it’s a thin bar in the top of the screen I have to tap first. And sometimes I can’t open it at all, and I’m wildly pawing at my phone as it gets louder, trying to turn it off before it wakes my husband. Today it wound stuck on some other things about tracking what other variables affect my sleep quality, until I turned the whole app off. So much for a snooze timer and gentle wake up.

Awesome app, expensive premium. I have never written a review for an app before, but This app really works!! I have been through many sleep apps that don’t work or are low quality. Pillow is awesome because it does work, and it will track your sleep in stages, track your heart rate, and record the sleep sounds either you make or sounds around you. However, many of their features require premium membership, which is so expensive for just a sleep app! So if possible, it would make the app unlike any other if they could just take a few of the features and add them to the not premium list for those who really like the app but don’t want to pay the expensive cost once a month just to use some features. But other than that, I will definitely be using this app in years to come :).