EF Go Ahead Tours App Reviews

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Grand Tour of Europe. I saw what I wanted to see but there was so much it is hard to recall details. The pace was fast and somewhat hard for me to keep up. A variety of ages in the group which became a positive moving baggage onto and off the trains. Good food. Hotel rooms satisfactory ranged to very nice. Tour director Kurt had extensive background and made us laugh. Good shopping in Italy.

Tour Director opinions. I don’t appreciate listening to the political opinions of Tom Fin, nor do I appreciate the pejorative references to women. When he references the Prince and Princess of Wales and refers to his opinion of how Kate Middleton “catches” William by wearing a see-through blouse, is insulting to all women, suggesting, that the only way to any man is through seemingly sexual advances of women. He also referenced in derogatory terms Meghan Markel’s very real concerns of threats to her physical person and her children’s safety, as does Prince Harry. I’m an American and understand the real threat of racial violence to people of colour, not only in the US, but throughout the world. Britain has a marked history of violence towards people of colour. He needs to quell his personal opinions.

Budapest Vienna etc tour.. Tour guides very knowledgeable. Pleasant made us feel welcomed Tour director the best I’ve ever had after 3 other go ahead tours. Goes out of his way to help each one of us. He’s is very knowledgeable about every city country we visited. He makes me feel at home. I highly recommend him. I will promote EF to my friends.

Greatest Trip. I went on my first EF Go Tour the end of October. I went to Egypt with cruise on the Nile. I had Hala as my guide, I was a single traveler. It was the best!! They thought of everything. It was so much more than I could have imagined! It would not have been 1/2 as good without our excellent guide. She was so informative and friendly. I recommend this tour to everyone!!!!! Love it!!!

Belize 9 days trip. This trip was my first solo traveling after many years of traveling with my husband It was a very nice trip. Our tour guide Roberto when above and beyond to make our experience excellent. The choices of Hotels was great and the food most of the time traditional and satisfying. I will only add more time in the last Hotel called Sleeping Giant in the rain forest because that resort is excellent.

Egypt and the Nile - WOW. From the very start of the trip we were taken care of, the program and tour director were top notch and the excursions did not disappoint. It seemed each day was better than the last. The pinnacle was how our group bonded throughout this shared adventure. Truly one of the best trips I’ve ever experienced.

Amazing tour, Fantastic company. Travel is different these days, but Go Ahead is there every step of the way making your trip the best it can be. While in Scandinavia last week, there was a SAS pilot strike, my incredible tour director chartered is a bus and even found a quaint little town to stop for lunch 🥰 no words can describe how perfect it turned out. ❤️✈️🌍

Food and wine tour of Spain. What a wonderful trip to Spain. Our tour was guided by Ana. She lead us with a lot of knowledge and interesting facts that let know about Spanish local customs followed by great food and wine. Our hotels were lovely and our group was small and fun. Ana also looked after us so well and had a lot of information. We also had great bus drivers and guides. We will go again!

Australia tour. This trip was one of the best trips of my life!! I give it five stars. Jose was the guide and was excellent. He did over and above to make everyone s experience excellent. I’ll only use EF from now on. Australia was beautiful. Everyone should get to experience it. The penguin parade was “ the best day ever”. Australian people are flriendly and so helpful!

Amazing in all ways!. This tour was wonderful. It was the first organized tour I have taken and my first visit to Costa Rica. Saw much and learned a lot. It is impossible to pick one thing as my favorite. Our guide Alonso was fantastic. He was so knowledgeable. He shared info on environment and ecology, flora and fauna, history and culture, and the everyday life and philosophy of the Costa Rican people. It is all those things that makes it such an amazing country. He did a great job of making sure all went smoothly with a full schedule and 20 different personalities. Accommodations and food beautiful and plentiful. He also generously gave helpful suggestions to me and my friend for the days that we did a week of independent travel after the tour. He scheduled our COVID tests to accomodate our own travel dates making himself available to us as a “lifeline” even after the tour! Kudos also to Harold the bus driver. You couldn’t pay me enough to drive a bus through those narrow twisted steep roads and tight parking spaces! I strongly recommend this tour for seeing wildlife and some very amazing places in Costa Rica as well as having great first hand experiences to see and learn about many aspects of this unique country under the guidance of Alonso. Pura Vida!

Great Customer Service. I did a little research on tour groups so it was like taking a leap of faith that this company would take care of me & my concerns. So far, everyone that I’ve spoken to has been really helpful & kind. Looking forward to my trip in September.

This app is super helpful!. I was recently on a tour and this app was so helpful! They have a daily itinerary which helped remind me what we were doing. Our group had fun sharing our favorite pictures through the photo album. We were traveling through several countries and were dealing with 3 different currencies. The app has a currency converter that — IS EVEN AVAILABLE WITHOUT BEING CONNECTED TO WIFI !!! When I discovered this I literally told everyone on the bus. Super helpful!

Super Helpful. I love how everything is organized in one easy spot! This is especially helpful while on tour since you can see the itinerary everyday, review things directly on your phone and it even has a helpful money converter! If you’re traveling with Go Ahead Tours (which you should) this app is a must have!!

Great Travel Company!. Go Ahead has served us well with all the trips we’ve taken with them. The tour guides are top notch; friendly, very knowledgeable and go above and beyond to make the trip fulfilling and enjoyable. We’ve been pleased with the accommodations, as well as any included meals. It’s always worth taking the extra excursions as they add so much to the trip. I love it that they take care of everything! All we need to do is show up!

Solo tour Ireland October 2023. How green can you be? Green with envy that my property doesn’t look like I saw in Ireland? Wonderful trip although far to short to take in so much history and historic places. Many great solo travelers that made the trip so pleasant. The people in Ireland were so kind and informative. Already making plans for a revisit so I would have more time to spend at historical venues and less time shopping .

Iceland. A friend and I just returned from your Iceland tour. A beautiful country with lovely people. We went two days early. Perfect. Go Ahead uses nice hotels in good locations. Our guide was knowledgeable and flexible. Were it not for her we would not have seen the lights. The food was always well done. On the con side. The first day is awful. Go ahead needs to change that, as many have suggested. Their flights are usually the least expensive they can find , with no frills airlines, so I suggest booking your own. There were 35 people on this tour. Way too many. A good value but I would prefer more from my tour company. I would not recommend this company/tour to my friends. It just is just too basic.

My experience with EFGoaheadtours has been very disappointing, to be kind.. Terrible business practices all around. Difficult to get refunds on trips canceled by EFGOAHEADTOURS, and flights not booked in a timely fashion so impossible connecting flights only option. Charged me for asking them to book earlier. Increased price on trip booked last year which had to be bumped out to this year. I will never recommend this company based on my experience so far. I travel a lot & have never encountered this kind of attitude or incompetence in basic planning & and taking responsibility for decisions made by them.

Terrible. The app is terrible. I was supposed to submit a payment, but there was no balance listed. Then later, the balanced was listed, but it was not the correct amount. Customer service at EF is terrible, as the wait time on the phone is forever. Today, I just received two phone messages starting I needed to pay my balance on the app, or I would be removed from the trip. If EF wants me to pay my balance, they need the correct amount loaded into the app. I don’t recommend their app or their tour company.

Dissatisfied. I have scheduled my second tour but this experience has been nothing like my first tour. We told the folks at Go ahead that we wanted direct flights and when we finally got to see the flights we were charged $530 extra when we told them it was an error giving us non direct flights so we were charged extra for Mia managed service. I talked both of my friends into using this tour group and now regret doing so as both are not happy!

Sicily tour, ending October 2.. Ione Kerr, our tour director, was superb. Knowledgeable and well spoken, she described things with an unusually articulate eloquence and precision. Humorous and generous as well. Our tour was impacted by Covid. Nine of us had to spend five days in isolation in our hotel. Ione made all the revised arrangements so as to make us as comfortable as possible. We regret to have missed so much, but remain impressed by EF Tour’s’ efficiency and excellence.

First day in London. It was helpful that Mike, the guide, was aware of our need to rest after the all-night flight. And having the substantial meal after the introductory meeting was pleasant. I wish there had been some excursions planned to cover the ones that had to be cancelled. It was a disappointment to have not had any excursions in London due to the group travel technicalities. As a new comer to European travel, the excursions are important especially when promised at the get go.

Italy. From start to finish this trip was exceptional! Our Italian group guide Alessandra was One of the best parts of the whole experience! She is a great communicator and made sure all 21 of us had our needs met. The places we explored were the highlights of the area. All the travel arrangements were well thought out and ran so smoothly. This was a trip of a lifetime I will never forget!

Germany Switzerland Austria tour. This has been the best tour of a life time. Although I had a hard time waking I was so pleased with my tour director and fellow travelers who were extremely patient with me. My husband was tested positive for Covid on the last day and as soon as I found out, I informed our tour director immediately. We were both quarantined for 5 days, making sure all other travelers were safe. Our flight home was delayed however, the travel agency made arrangements for us to leave on the 6th day. I will definitely take another tour with EF in the future.

Interesting history n beautiful countries. We really enjoyed the historical details and stories given by our Tour Director Nicola and each city and area we stopped at were really interesting and beautiful. I loved the drive around the Adriatic Sea and the greenery that we saw. Pero, our driver, was great at getting out of tight spaces. Don’t miss the tour if you want to see an unspoiled country with a history of many invaders.

First time traveler. Traveled to Switzerland, Germany and Austria. Our tour guide, Sebastian was great. He was knowledgeable and handled any issues that rose. Which we did have a couple of problems. First my wife and I had to have our room changed due to a bad smell and our daughter had to have her room changed due to the power not working. Our bus driver did an excellent job as well and I felt safe on the bus. Really enjoyed Switzerland. The stay in Lucerne was great. The local tour guide there was knowledgeable regarding the history of the area and provided a lot information. The scenery was fantastic. I would enjoy seeing Switzerland again. Stopped in Liechtenstein on the way to Germany. Not a lot of things to do there based on time issues but it was nice just being in a different country. The stay in Germany was nice. The old section of the town was full of history. Going from place to place was tricky at times not speaking or reading German. The first night in Austria was really enjoyable. I attended the Dinner with Mozart with my wife and daughter and it was great. I would highly recommend this excursion. The next night and day I was sick and could not go on that days tour. A Go Ahead tour representative checked on my status by phone and text message. All in all, we had a very nice time.

Sept 21-October 4 with Michael Z group coordinator Maureen Herrity. This was such an awesome trip. Everything was first class and the attention to detail and making sure we had everything we needed and more. We were treated like royalty everywhere we went. I would highly recommend this trip with tour guide Michael Zlottis to everyone.

Go Ahead APP. This app is great and easy to use! It is so easy to track every detail needed to prepare for our trip! It is convenient to understand everything we need to know traveling to Italy. The invoice and payment section is great to keep on top of all transactions! Thank you to EF GO AHEAD TOURS!!

Food and Wine : Campania, Puglia and Amalfi coast September 5-18. One of the best tours I have taken. Anna is an awesome tour guide. She was engaging and attentive. She took care of every detail, even when the water was too rough for our excursion by boat, she managed to come up with an alternate plan. The small size of the group was great as it allowed for everyone to get to know one another. All of the sites we visited were wonderful. Would definitely recommend this tour to anyone interested in visiting southern Italy. I would consider another trip if I was assured that Anna could be my tour guide.

Epic Time in Greece. This is our 5th tour with GoAhead Tours! With every tour we want to go again. Unfortunately, time is at a premium. We have to fit so much in and taking a tour is the best way. Artemis was our main guide. He handled everything with our group. Three islands in one week. The bus drivers on each island got us to our hotels, ships, and tours. Most of our group had big check-in, plus carry-on luggage. We had packed light with a carry-on only. We bought olive oil at our first stop, and had to check in that bag with the rest of our group. Everyone was wonderful. We would recommend taking the catamaran excursion for a fun swimming party. Love you ❤️❤️❤️

Italy tour by Randolph Romm. I must start with congratulating David, he was a superb tour director. His knowledge and sense of humor made the sightseeing very enjoyable. I was very dissatisfied with the location of the hotels. They were all so far away from all the sights there was absolutely nothing to do when we went back to them. You could not even get a snack or drink at neither of the hotels in Venice or Florence. They had no room service and most nights the restaurant did not even open. While I enjoyed the tour very much I felt it could of been much better if our accommodations were more centrally located.

Still HOLDING 50 Minutes on Phone. They were very quick to book my trip and get my business but when I went to check my first payment they are charging a bank card I don’t even own. Not even my card. I am literally still on hold after nearly an HOUR as I write this review. Very disturbing that not only would they make such a critical FINANCIAL ERROR but that they obviously do not care about their clients enough to offer adequate customer support with the millions they make on selling trips. Not impressed right now.

Terrific Tour. I just completed an EF tour of Portugal. It was my first group travel experience, and I was somewhat skeptical at first because I have always travelled alone or with just one other person, but I found it satisfying, stimulating, and fun. Every step was well planned, under expert guidance, with enough free time for individual exploration. I enjoyed the company of my fellow travelers while learning a great deal from the guides who gave us a fascinating overview of each major site along the route. I enthusiastically recommend this tour!

Great travel app. I have been using EF app for a three trips, what a great app. One of the main reasons I travel with Go Ahead tour due to the app. Please engage the tour director and other tourist in the group to use it too. Two of the trips I took , only hall of the tourists in the group are actually using it, that is a shame and defeated the purpose. One of the beauties I really appreciate the app —my old trips are still in my account that I can always go back, even to chat with old friends👍

Two Texans’ 50th Anniversary Trip to Ireland. Ireland was everything we hoped and much we could never have expected! Our bus driver, Tommy was perfectly skilled and charming. Cathal, our tour director, was the best of the best. His love for his country, people and culture was contagious. We came away feeling an affection for all the things he shared with us. He answered questions after questions patiently and thoroughly. A great mixture of big city and country side, I especially enjoyed the sheep farm and being treated to the local singer at lunch. There were too many thrills to mention! We met a bunch of strangers in Dublin on day one and left a great group of friends in Belfast on our last. Thank you for an experience we will never forget!

Hanoi, Vietnam. This was a lovely trip. One thing I would add is a shopping trip in the Old quarter for people who arrived earlier in the day. This option is easily added as an optional excursion. While driving through was a fun way to explore old Market, shopping there would be an awesome addition.

Linda and Charity. Vanesa , our tour director , went above and beyond with her job ! Not only was she Extremely kind and helpful, she was by far the most knowledgeable historian I have ever listened to !!! She also tells you stories packed with humor , as to keep you interested , because the amount of history she teaches you is mind blowing ! The only thing I would suggest is double checking with the group in the hotel lobby ( before we get on the bus ) to make sure everyone has their passports (if necessary that day ) . Also , making sure (if passports are need that day ) to post it on our guide sheet. One day when passports were mandatory, it was not posted at all on the guide sheet , but it was posted on the app . There is probably always one idiot in the group that forgets to look at the app!!! In conclusion , Vanesa was by far the best tour director we have Ever had ! She is absolutely the best !! We love her and hope to do future tours with her !

Must have travel app!. For anyone traveling with Go Ahead Tours, look no further: this is the king of apps. Being able to access your tour info while offline and traveling is so convenient. Before tour it was so easy to make payments, buy excursions, and prep for my trip. Would recommend.

Unusable. I attempted to fill in my TSA and contact information through the app and was consistently kicked out of the page and had to attempt to reenter my info. I only saw proper drop down menus on one attempt but when it came to checking the box it again took me to the blank page which I was again forced to exit out of and restart the process. The app is meant to streamline this entire part of the process but if it doesn’t work there is absolutely no point.

Highlights of England Scotland and Ireland tour. My first tour with EF It went wonderful! In 10 days we visited so many new places, meet amazing people, tried delicious food! The Tour Director Kurt who took care of every details along the way made this tour very pleasant and memorable! The local excursion guides were knowledgeable and friendly, the special thanks to amazing drivers! I am planning to book more tours with EF Maggie Azadova

Central America Tour-Costa Rica part. Our Costa Rican part of the Central American Go Ahead Tour in January of 2024 was guided by Gerardo L. He was an excellent guide in that he knew the historical country origins well and gave us a great education forthwith. Gerardo was also humorous and very flexible as he was able to accommodate the weather and specific needs of fellow travelers. To our delight he spontaneously and in a timely manner was able to avoid crowds and make sure we that experienced the extraordinary biodiversity of the region. We highly recommend going on tour with Gerardo. Andy and Julie

My EF Travels. My experiences with EF Tours have included 3 trips to Europe with middle and high school students. Besides the incredible sites and sounds that we were introduced to, the EF guides took us to another level of travel with their knowledge, expertise, and ability to entertain and engage young people (and adults) in the history and interesting stories of the places we visited. I’m thankful to continue my travels with EF Go Ahead Tours.

Great before, during, and after Tour. Love being able to not just dream but plan future adventures. Then, once booked and then on tour, I can see the full itinerary add optional excursions easily, connect with the others on the tour, share pictures with my group, and chat with my tour director. After- I live I can stay connected with my group, pool pictures, and do it all over again!!!

Christian Tour of Israel. All your communication from EF was excellent. Our tour guide Rami Abu Hanna was superb. I can’t imagine anyone knowing more than him. He cared so much about us and simply made the trip for us. Our bus driver was incredible. The hotels were really nice with a large amount of food selection. The only negative for me was the fact that there was a minor change needed on my wife’s ticket. United Airlines charged us $920 to do this. As a partner airline of EF Tours, I would have thought that someone in the company could have gone to bat for me. That was very disappointing. I’m upset that the airline would feel okay about doing this to someone that was already paying a lot of money to fly with them. It’s just not right.

The best. 4th trip with go ahead and will continue. Always reliable and they’re committed to the best experience for all in all respects. I always know the lodging food excursions and transportation details will be good and I’ve never been disappointed. Sign up and then relax and enjoy for they sweat the details

Landscape of Scotland and Ireland. Tom was superb and extremely knowledgeable. He seemed to anticipate our needs and addressed them accordingly. I have traveled many many places and I can honestly say that he is the best guide I have had the pleasure to travel with. Patience, humor and respect combined with knowledge is quite unique. Hope I’ll have the honor to travel with him in the future.

Don’t trust them to book your Flight. When i booked the trip I made a request to fly as direct as possible and offered to drive to larger Cities to catch our flight. They put us on a horrible flight schedule with Delta that had us checkerboard the East Coast before even leaving for Greece. When I called to request a much quicker flight schedule that I did all the research to find and was available at a reasonable price they said it would take 3 weeks to get back to me. Then I received an email on the weekend telling me I had only 24 hours to respond after fares had increased simply because at this point We were only 2 weeks from departure. Now I have been instructed to wait 5-7 days for this “internal flight team” to make the change but when I opened the App I was already being billed. We haven’t even packed yet and are already sorry that we booked with this travel company, and certainly do not let them handle your flights.

Venice, Florence, Rome. Several scheduling issues before the trip. Also a big fashion event happening in Florence while we were there limiting hotel choices. The hotels were nice and EF did make accommodations for problems. Our tour guide, Carmelo, was the best. Great personality and able to deal with all the different people in the group.

Travel experience .. Our name as Raj Reddy duplicated for both passenger names . THIS HAS BEEN POINTED BY CHAT AND PERSONAL PHONE CALLS. This was not corrected . When we arrived at Airport AMERICAN AIRLINES will not give Boarding pass on 2nd passenger NIRMALA REDDY . We called emergency # and not corrected on time to catch the Flt on time . Therefore I have to buy NEW TICKET to arrive Denver on time and meet Tour Director as per schedule .. I am yet to hear from you guys nor reimbursed for the Ticket I paid for . After talking to Tour Director return ticket was corrected and we reached home 1. Air line Ticket issued RAJ REDDY name twice on the same name instead 1. Raj Reddy 2. NIRMALA REDDY 2. No response from customer service . 3.We went through lot of trouble to get a a 2nd Ticket in the last minute. 4. Our UPGRADED TICKET CANCELED 5 . They accommodated us at last minute in very different seats .( This happened based on my being AMERICAN ADVANTAGE MEMBER ) 6. The planned pleasant trip turned out to be night mare till we reached Denver. Tour Director ( Brandon Smith ) understood and extremely helpful to correct the issue and made rest of the trip pleasant. We travelled all over the world with different Travel agents . This is the worst experience and will not book another trip from your Travel services. I expect to be reimbursed for the Ticket I bought. Thank you Raj Reddy. kuraparti @ gmail. Com.

Is Messaging Working?. I am very happy with the app and have used it since my first tour in 2018. My only concern is the messaging and sharing comments on the traveler page. Are the other travelers seeing my comments? I have received zero responses. Are notifications triggered? Thank you.

England, Scotland and Ireland. Our trip to England, Scotland and Ireland was INCREDIBLE!! Lexi Adams was our guide and she is amazing, so knowledgeable. She always had “bits and bobs” for every country/city we traveled to. We were pleased with the itinerary; there was lots of time spent on the coach but this allowed us to really appreciate the countryside and the people. Huge thumbs up for Lexi and the tour!!

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Itinerary. I’m wondering why there is nowhere to load the TD itinerary for my travellers to view? I am having to use the chat to provide the travellers of the days itinerary. My travellers and myself are not receiving notifications when additions or changes have been added to the app.

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Go Ahead Tours. - European Christmas Market Tour. Sounds like a great experience, which for some people I am sure was good ! Although, not all hotels are acceptable, not to what we were expecting. Berlin hotel, no place to gather together with other guests, very small lobby. Food, scrambled eggs sickening and bacon full of grease and small wieners served everyday. Several dinners were included with trip, only one was acceptable. The first dinner served included a rock hard piece of chicken, at first one questioned what is was and a dried out potato mixture ! Atto is an excellent, outstanding and professional tour guide, taking on the job of caring of 30 tourists for a period of 30 days. He is worth every penny being paid to him. Always easy to talk to for any problem acting quickly to solve the situation. Would we go on another Go Ahead Tour again, not sure !

Wonderful experience (Food and Wine Tour of N.Italy Oct 21-Nov 1, 2023). My arrival was remarkable. After a long trip, I was met by a driver who drove me 2 hours (in a nice car) from Milan to Turin. I slept most of the way. When we arrived at the hotel, I was greeted by Simone who expedited my room check-in. Simone was an outstanding group leader. I found him to be genuine, personable, supportive, and informative. I enjoyed his sense of humour. I appreciated the pace of the tour and Simone’s collaborative adaptation to same. Personally, I think I’d prefer less moving from hotel to hotel. Having said that, I most enjoyed the Truffle tour and the final lunch held at the Valpolicella winery. The hotels each had their own challenges — the Turin hotel was hot and noisy (the a/c had been shut down for the season) and my room opened onto a 4 lane thoroughfare so I had to make a choice throughout the night about what was more conducive to sleep — decreasing heat or noise; the Italian Riviera hotel had a very small bathroom & construction happening just outside it; the hotel outside Verona was lovely but quite a distance into Verona (think approximately $40 cab fare one-way) so suppers were on site and I did not find the restaurant staff to be very friendly. While at the Francone Winery, we were told the bus would be secure and I left my backpack on board. Guess I should know better! When I returned from the luncheon, the zippers on my backpack were open. I’m quite fastidious so that surprised me. I checked the contents and breathed a huge sigh of relief that my passport and some money was still in my Fanny pack. I was uncertain how much money I’d left in the pack and thought perhaps there were 2 100 Euro bills as I’d visited an ATM a day or so earlier and had removed $300 Euros. I rarely spent cash, preferring to use my M/C. Because I was uncertain, I didn’t report my unrest to Simone until group members encouraged me to do so. I was pleased to hear that there’s a camera on the bus and footage from that time frame could be reviewed. As of this point, I have not heard the results. EF tour staff were good until just prior to my departure when I stopped receiving responses from Jason (Canada). My package from EF did not arrive before I left so will be in touch to receive the cookbook this apparently came in the package if I’ve not received it when I check my mail. I retuned from the tour feeling run down and tested positive for Covid (as did another group member who, as far as I know, is still in a hotel in Italy). I’ve felt quite sick but am still grateful to have embraced Europe once again following a travel hiatus since Covid first became an issue. Sincerely, Jan Carew

Low budget with no style. If you want to experience a high price low quality travel… then look no further… EfGoTours will ensure that you get the least bang for your bucks. The 1 star is only because the 0 star option is not available. I did not enjoy the tour at all… big hype, no delivery!

Poor client service. Travel disappointments and terrible client service! While at the airport for the extension to Sicily, 4 passengers were advised to go to the airline ticket counter as our tickets were VOID. We were at the airport at least 2 hours in advance and ended up missing our flight. The tour director tried to assist us with EF travel tours but he was told they would call back and did it receive a call back before he had to get on the flight with the other 11 passengers. The 4 of us struggled with getting on a flight to get to Catania and the EF travel tours reps said that I had to deal with the airy, it was their fault. The airline pointed the finger at the travel agent, EF tours. The only way to get something done was to do it all. The 4 passengers split up, 2 tried yo take a flight to Milan then to Catania but that did not turn out. Then 2 got on a flight to Roma and had to stay on standby to get to Catania. 2 passengers went back to the hotel for the night and tried to get to Catania the next day. It is now 6:08pm, the 2 travellers/passengers that started their day at 3am are still sitting in the Roma airport still waiting for a standby call and no one from EF tours has reached out to follow up. During the morning and day ordeals there was zero attempt to help with the airline, only to ask for an update on what I found out. To say that I am incredibly disappointed and disgusted in the service is an understatement. I will NEVER travel with this your company again.

Failure in design. Contact info in this app insists on a US state and zip code. Not friendly to others.

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EF Go Ahead. This tour company takes very good care of their customers. I feel like family.

EF App. I think this is a great idea. I love the photo section and list of travelers in your group. No long evaluation report and paper to carry. The only complaint I have is that in the evaluation I often didn’t know who you were talking about because you listed the guide vendor instead of the guides name

Spain and Portugal April 2023. My wife and I toured Spain and Portugal in April 2023. Jose was our tour guide and he was superb. He made the group come alive and everyone loved him. Travel arrangements were perfect. The local guides were superior. Jose did a wonderful job. Our thanks to you.

Flight Details. Accommodations made for a more time efficient layover to next flight transfer is much appreciated.

EF App. I selected Scotland in the UK to add a place I want to travel to. Scotland is assigned to the United States on the map in your App and places the pin on map in the US. However it does pull up trips to the correct Scotland. Thanks! Ted Glisson

Super easy and helpful. Everything I need is on the app. I can pay, track flights, hotels etc. Also you can chat with other folks on the same tour. Super easy and super helpful!

Meeting new people.. Thanks GAT for being there for me and putting up with all the questions. This trip has been more of a challenge because of all the restrictions, I know it will be well worth it in the end. A TRIP OF A LIFETIME.

Delete old chats. It would be nice to be able to leave or delete chats from old trips.

Please deal with. My local person is wonderful, I’m having difficulty getting in touch per phone. The “will call back” has never called back. I have tried at least 8 times(never called back) I have tried H2, my last name, taken, bizarre names. All are taken?

Unable to reach customer service.. I need to update TSA and Global Entry for an existing trip that is already paid in full and the app does not allow updates without calling customer service. I’ve been on the phone for an hour on hold. Tried to chat with specialist and he was not able to provide useful information. Very disappointed in the customer service provided.

Scotland, England and Ireland tour. This tour was a dream come true. Tim Reese, our tour director, was such an asset to tour. He was so knowledgeable and fun that made our trip awesome. I would highly recommend this tour to others. The bus drivers were great also.

New Chat Feed Too Cluttered and Busy. Before the recent update, messages were easy to find and re-read, especially the Tour Director’s messages and tour updates. After the update, the feed gets cluttered with uploaded tour pics and the scrolling feature gets wonky. I’d like to see separate sections for messages and photos.

Solo Travel. I am so pleased with EF GO AHEAD TOURS. I had the BEST vacation in Greece last October. It was the trip of a lifetime. Fabulous guide‼️ The people that I met were fantastic. Friendships forged forever. I can’t wait for my next tour.

App needs work. I seriously do not understand what you did to your app. Photos I took & shared are now credited to another traveler & even after speaking to a kind employee of yours I am not able to share photos of other traveler’s who I toured with. You win. I give up & wont waste any more time trying.

Excellent Tour Director. Ciaran was an amazing tour director who was very knowledgeable! He was friendly and shared a lot of information about the different locations we went to see.

Easy to use and helpful for entry requirements. The new app has great features that help me organize everything I need in order to meet entry requirements of the specific destinations I’m visiting. Love all of the other great upgrades in this app!

Go ahead tours app. Can’t log in. Can’t find anything about my tour or who is going or the hotels we are staying at or anything I was given a glance of on my computer when I was on phone with GAT agent. But now everything is blank again. And the app is on my phone and all I get is ads for other GAT tours. Help. I need a link from this app to my tour departing in a few weeks. Now I am on the Grand Tour of Ireland with Mansel and I still can’t log into my tour!! Can’t see the photos. Nada.

Scotland. First Hotel IBIS! I did not pay for my mom and I to stay in a Hostel. Really set poor standards for your company. Horrible customer service, food and overall lack of quality. Third Hotel @ (Glengoe) on the bay. It was the luxury place I expected to have for the rest of your. It was so far the highlight of this whole trip. Holiday Inn is okay but to Go Ahead Tours doesn’t know that this chain of motel is sub par.

Not quite intuitive.. The navigation is a bit tricky at first. A traveler is well-advised to check out the app before going on the trip. The app worked very well abroad.

Dreaming of Lights. Paris,like what we see in the Movies is not even close to the Magic of the Era in which this City was founded with its Dramatic history. Loved to of had about a month more to Explore.

Love this travel. So glad I was introduced to the travel group, heading to Italy in September, and I love the fact that everything is planned out for us!

Phone Staff. I’ve only been apart of EF Tours since January 31,2022. I ran into several road blocks along the way, I must say every phone call that I had to make for answered by very willing to help managers. A pleasant outcome every time.

Overview of what to expect on the Tour. So appreciated the webinar overview of what to expect on our trip to Italy! Very informative and great feedback on the questions that were brought up. Looking forward to our trip! Thank you Nilsen and Valentina!

Warm welcome. We were warmly greeted in arrivals at the airport in Milan. Our driver transported us in a clean and comfortable vehicle. Once at the hotel we met Masa who was friendly and welcoming! Dinner tonight was delicious and accommodations lovely!

Tour of Greece. I’m so glad that we got to see the many wonders of Ancient Greece My wife and I will recommend this trip to family and friends

Love the app. I find it very easy to find what I need on the app. Like the fact when ever I’m feeling worried about the travel i always feel better after I check in with my current trip

The chat Bot is the only thing worse than the app.. Can’t add tours easily. The instructions create loop referencing. The KEDB is highly limited. The customer KBDB has nothing practical or useful. The Bot does not connect you to an agent cue just gives you a connect you sooner or later message. The Bot and App need a serious redesign of the GUI and individual account information interface. Find a first year undergrad student. It is beyond useless.

Landscapes of Scotland and Ireland. The Landscapes were stunning. The only negative was the Ben Nevis hotel along with the second bus. it was old and the AC needed cleaning. Better still, the bus needs to be taken out of service for a tour of this magnitude. Our tour director, Margaret, is wonderful and geographical knowledge was exceptional.

It’s nice when it works, but very difficult to manager effectively.. Like the ability to post pictures and link to reviews of sites visited, but the application is very glitchy and often fails to upload, update, or link pictures. It’s a great idea, poorly executed.

Australia New Zealand Fiji tour. Absolutely fantastic tour covering everything I had on my wish list to see and do. Best tour director I’ve ever had. Luke Bonney is funny knowledgeable, kind, super organized and loved by our entire group. Thanks for a wonderful trip.👏👏👏

Payment Page Access Easy. Due to e-mail issues in my laptop, I couldn’t access the log-in link there. It was easier to do in the app in my iPad.

Ireland and England. The sites chosen were lovely. I especially enjoyed Stonehenge. The hotels were adequate for our short stopovers. I probably would not take another EG tour as they are very fast paced with all the overnight hotels. But I thoroughly enjoyed my trip, Donna PHELAN

Flight problems. Go ahead tours does not have communication with the airline. Even though we have been married one year go ahead did not change the documentation which resulted in my wife being pulled off the flight on our Italy tour. This resulted in me paying another $800 to get on the same flight as her I am separating from our group. Not acceptable

Worst ap for finding a tour to book!. Common EF! NOT User Friendly! At the bottom of the home page PLEASE add “Select Tour” button to click on! I searched all over the ap and only found “articles to read” and a bunch of junk to waste my time! I want EASY to find tours, sort by price, and book it! Fast, easy, get it done. You are losing business AGAIN! Has anyone there actually customer tested your ap? User friendly is key to sales!

The Trip Hasn’t Begun, yet…. The trip hadn’t begun yet and the representatives for EF Go Ahead Tours are showing out. From reservations, flights, refunds and transportation they are on top of everything. Questions are answered precisely. Records are checked to verify what has already been said so that three people aren’t saying something different. Personalities are showing through in the voices of the representatives. No question is too stupid. If the trip is as good as the customer service I have received, it’s going to be great! Donna Johnson

Friday, May 6, 2022. Best day of the trip, so far. Left Rapallo for Pisa and Florenzia . Had best T-bone steak ever. Pisa was beautiful. Dinner in Florenzia. Was delicious. Mauricio, our bus driver is excellent. Stefania I was informative, easy to understand and has formed a bond with the group. Total respect. Great day.

Life time experience!. Enjoyed my solo EF Go Ahead Tour from the booking process to our final goodbyes. It was an amazing adventure with the most wonderful group of individuals! These memories will last a lifetime!

Credit Card Payments. Credit Card expiration field will not accept two digit year as printed on your card. You have to input the entire four digit year!

5stars!!! Melpomeni is excellent! We would go back again!!!. Melpomeni is excellent!!!! We all love her!!! Everyone did an excellent job!!! We would come back again!!!

Tour Guide - Ann. Ann did an excellent job. Such a lovely person. She was friendly, knowledgeable and helpful throughout the trip! I would go on another tour with her as my guide. Ann made the trip to Ireland a treasured memory.

Raymond is awesome with customer support. I am very pleased with his above and beyond approach to help answer my questions before my trip !!!

Venice, Florence, and Rome. Everything went smoothly. The one big suggestion I have is to not book through Frankfort. All of the stairs are difficult. I would travel with you again. Leonore is wonderful.

Great, but….. I love using this app to get your info, see who’s scheduled to go on the same tour, and the ability to chat with those people. BUT…. before the update, when I would open the app, there was a large countdown for the trip. I miss that!

I want to highly recommend Go Ahead Tours!. From day one Go Ahead Tour was a 5 Star experience! Very well organized, great communication and most amazing vacation I’ve ever had! **Our tour guide Alessandra was 5 Star all the way! Charlotte Bodine

Helped so much on Tour!. I was nervous at first. But this app was so helpful while on my tour! It’s got tons of helpful tips and tricks to prepare you both before you go and while you’re on tour.

Tuscany and Umbria 3023. This tour was lots of fun. We made new friends And got to visit a few little towns, however, I felt that we didn’t have enough time to explore on our own. Some of the dinners were not satisfying. Lentil soup and a dessert for dinner is not a dinner. Our tour director Alex was amazing , extremely helpful , informative and resourceful. Alex made our tour so much better. I love her!!!

Fantastic and worry free!. We had a fantastic tour to Iceland, a fantastic tour guide and completely worry free! Very accommodating! Definitely will use them again!

Preparing for Scotland. My wife and I are about to go to Scotland. If I click on a button on the app, it takes a long time to load. Vyrustick

Bill. I had to rebook my trip with my friend due to my husband having cancer, the trio was bad except $400 now there is a balance of over $1600 . This is sadly the last trip we will be doing with you . I traveled with you several times . I was told it was because now the trip cost more . I purchased the insurance. I should be able to rebook the trip as well as my friend.

Costa Rica 9 day trip!. My trip to Costa Rica from 4/8 thru 4/16 was fabulous! Vanessa Rogers coordinated the trip and did an excellent job!! Patricia was our CR EF Go Ahead Tour Guide and was so knowledgeable, approachable, kind, supportive, fun, etc!!