SONIC Drive-In - Order Online App Reviews

VERSION
5.40.8
SCORE
4.8
TOTAL RATINGS
1,951,165
PRICE
Free

SONIC Drive-In - Order Online App Description & Overview

What is sonic drive-in - order online app? The SONIC Drive-In app lets you order and pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information and more!

• Order Ahead and be first in line every time! Plus, get Happy Hour Any Time (1/2 Price Drinks & Slushes) when you order ahead through the app. Limited time only. See app for details.
• Get exclusive rewards you can redeem when you use Order Ahead.
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what’s new and view nutritional info for each item.

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App Name SONIC Drive-In - Order Online
Category Food & Drink
Published
Updated 22 January 2024, Monday
File Size 58.63 MB

SONIC Drive-In - Order Online Comments & Reviews 2024

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DO NOT GET THIS APP!!!!!. I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag? Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received. Absolutely the worst in customer service recovery. I will never ever do business with Sonic again.

Needs a ton of work. First of all, the reward redemption process on this app is terrible. You can’t even redeem the rewards because by the time you try to, by tapping “redeem” it has disappeared. Try telling the employees you have a reward that isn’t visible anymore...most of the employees don’t know how to use the app anyway and make it seem like it’s an inconvenience that you want to pay with the app. Their lack of knowledge on the app / payment system isn’t fair to customers who have loaded money on to the app. I was told that I had to use my card because the girl didn’t *think* their store used the app...I asked her to find out for me, she did, and she was wrong, so someone else helped me out. So I would have essentially paid $40 for $20 worth of food since I loaded money on this app. Also, I have been told that if I had say $3 left of the app and I wanted to pay the difference with my card to zero out and never use the app again I can’t do that. So I cannot ever have a zero balance. I keeps prompting you to add more to cover your purchase and then some. I don’t want money on the app! I want to zero out and be done with sonic!! Blah.

Great with the occasional blunder. For the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going. Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations. On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out.

No Security Whatsoever!. I don’t normally write reviews for things but I feel like it’s my duty to inform the public when there is potential danger in something. Be VERY careful with this app. I got the app about 2 months ago because my aunt wanted to send me a gift card on it for my birthday. Since then, I’ve used it to make orders and get rewards because it is pretty convenient. However, today I got an email of a receipt saying I spent $82 on an order in Las Angelas.....I live in Alabama. Not only was it super easy for me to be hacked, but the size of the order and the location were not questioned by this app. From this info you can pretty well determine that there is nothing in this app to prevent fraud. I have since deleted my debit card from the app, but I shouldn’t have to do that out of fear of the terrible security Sonic has. And when I called customer service, they simply told me to change my password and contact my bank. That’s it. Not even an apology. I’m usually not the type of person to send food back because it’s not right, or to ask for the manager when I’m slightly inconvenienced, but this is no slight inconvenience. This is a problem that needs to be taken care of.

Disappointing.. I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added. Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue. So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders. ***I very rarely have issues when I just go to the restaurant and order in person***

Hate the update!!!!. Before the update, however long ago that was, the app worked great. I could immediately get on it and know exactly the balance on my sonic card, and while I was in the drive-thru line I could reload it if I didn't have enough $ on it to cover my order. Since the update it does not maintain my balance. The balance it shows is always the amount after I reload the card, it doesn't deduct my transactions from the balance...the transactions are all listed in the transactions tab, but not deducted from the balance shown on the card page. This is very frustrating because I don't have time to sit there and try to figure up what my balance is based on the listed transactions, so when I go to pay for my order I find out that I do not have enough $ on my card and then have to either use a different form of payment or reload the card and then use it. VERY FRUSTRATING!!!! I just want to know my balance please.

Terrible Customer Service. I used this app frequently. Several months ago I placed an order on the app. I arrived at the restaurant and checked in. I accidentally checked into stall 1 instead of stall 11. I notified an employee on site immediately. She assured me my order would be right out. 20 minutes later, I still hadn’t received my order. It had been given to another customer. I left empty handed and emailed corporate. After a few back and forths by email, they stopped responding. I was told my information was transferred elsewhere. A couple months went by, they weren’t replying to my emails anymore. I started a new complaint voicing my aggravation. I just wanted my refund. Finally, someone from Sonic emailed me from her personal email and asked for my home address. She sent me cash out of her own pocket to refund my order. While I greatly appreciated what she did, how embarrassing for Sonic as a company. They lost a daily customer.

I don’t understand the purpose, and neither do the car hops. We mostly go to Sonic for the ability to create drinks, and have unique drinks modifications. I tried pre ordering drinks, but it didn’t have the modification options. Okay, fine. We won’t pre order drinks, we’ll just use the app to pay, since we had preloaded money. WRONG!! Even though the stall has the option to pay with the app after ordering, that isn’t actually an option. When the carhop arrived, they were incredibly unhelpful. There was no way to pay, and no suggestions were given on how to rectify the situation. In the carhop’s words “I don’t know why they have the app. We haven’t even been trained on it. There’s nothing we can do.” Okay, so we can’t order what we want on the app, we can’t pay with the app when we DO order what we want...so can we somehow get the money we preloaded onto the app back? Nope! Even though it’s technically a gift card, my money is stuck on the app. Between the lack of training with the stores, the misleading options and payment methods, and the inability to modify orders or leave order comments, it just turned into a waste of money and multiple frustrating encounters with the company.

Limited Options for order customizations. Overall I like the app for its ability to order ahead and the 1/2 price drink and slush offer is really great. However, the app is very limited when it comes to order customizations for even simple things. Like, why can’t I order a cream slush through the app? There’s no drink option for cream slush, and there’s no option to add ice cream to a regular slush. I order cream slush frequently but since I can’t order through the app, I can’t order ahead when I want a cream slush. Lol For someone who can’t eat bread, it’s weird that I can remove the bread from some burgers, but for others the option is locked and I can’t remove the bun. The option to remove the bun from the hot dog is also locked. These things should be unlocked for the customer to customize their order, especially if it’s something they can easily do when requested at the window. I also think it would be helpful to add an “order comments” section for special order requests that the app isn’t built to accommodate, like if a food item should be excluded from the order but the option is oddly locked for some reason. 🤔

Sign-in with Apple not working: solution!. Update: after searching for a solution, I learned that if I went to settings, then tapped on my name, then on on my name, then on Password & Security, then on Sign in with Apple where I stopped using Apple to sign into the app. Next I went back to the app and chose Sign-in with Apple and it worked! I have my receipts and everything back!!! Original:I get a message each time that “There was a problem with that request. Please try again later. “Since I joined with an Apple sign in, I’m stuck. I tried sending a message to support but have not yet heard back. Here’s the problem. I jumped through all the hoops to verify that I’m a teacher to qualify for teacher discounts. In addition I cannot setup a new account or I lose my history, points, and favorites. Along with that, there’s the problem that Sonic’s system responds that my email is already associated with an account and I need to login with that account. Please help! I’m really missing my half price Diet Cherry Limeade.

Have been wondering where you get this overall score. After using the app constantly. I like using it every time I go to sonic as a form of order ahead. As useful as a mobile app this way is that is more targeted to the business for trying to have a utility like this. Big props for that. Unfortunately it falls to the bottom of user experience. First to cover the how they have such a good rating, very simple, they redirect the bad reviews to their own system so they never make it here. After several reviews sent to their system I just got tired of this and spending a bit of extra time to submit the one that counts to me when downloading an app. The user experience is just not enticing to spend some time in it. Navigation makes it feel like a website which to me totally defeats the purpose of a mobile app. The overall layout just doesn’t go along with the rest of iOS apps out there. Having to maneuver through all the different places your design likes to put all the sections in the app leaves a lot of room for improvement. Elements like that when it comes to consistency through out should not be taken lightly in my opinion.

No explanation for deactivated account, NO RESOLUTION!. I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated. What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?! Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much. I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now.

Constant Logging In. The app itself is fine once you’re in it. It doesn’t show prices in the basket, which is annoying, but not a problem. HOWEVER, *every single time* I open the app, I have been “logged out of my account for my protection”, and have to click through the OK button on every single current promo, and click the OK button on the log out notice popup itself three times, before it will even let me log in again. If they want a login screen every time you open the app, fine, do that, but the “you’ve been logged out” and making me spam buttons for five minutes has literally driven me to close the app and order from elsewhere on more than one occasion. It’s Face ID compatible, why not just put one default Face ID login screen on open, WITHOUT making me click ok on a bunch of notices for things I never asked for anyway? “For my privacy” it’s MY APP on MY PHONE, if I wanted to be logged out every time I’d use an incognito browser. It’s a fast food app, not my bank, the security measures are far more annoying than anything else. Taco Bells app logs you out every time, but it gives you a login screen when you open the app, not tell you that they’ve logged you out. McDonald’s app keeps you logged in regardless. Sonic, please take some UI advice from better apps.

Apple sign in not working: solution!. Update: If you have this problem you can fix it by going to iPhone Settings and tap on your name > “Sign-in & Security” > “Sign in with Apple” > scroll to Sonic and tap “Stop Using Apple ID”. The next time you open the app the sign in should work. Just make sure you choose the same option you initally did when selecting to hide your email or not because if not it’ll give an error and you’ll have to repeat the steps above. Shout out to WingLust’s review for the solution! Original: I set up a sonic account through Apple a few months ago and it was fine until yesterday. When I opened the app I was signed out and it keeps saying there is a problem with the request when I try signing back in. I restarted my phone, uninstalled & reinstalled the app and tried on the latest iOS 16 and the new iOS 17 and nothing helps. I’m trying to see past order history to figure out how much people owe me for some orders and now I have no way of seeing the info, very frustrating. I see the app was updated yesterday so I’m not sure if the issue is with the latest update or not but please fix. Also, unrelated, but it’s also pretty annoying that the prices don’t show until I’m checking out. I’d like to know what my total is as I add items to my bag because some people be out here living on a budget…

Bad employees at sonic. Employees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done.

Doesn’t work since last update. I am a frequent flyer to Sonic it’s my go to for a drink. The app is the only way to get half price drinks and I love it. However after the last update I’ve been having issues and the location in my town says to call and I do but they do not help me. It’s now taking forever to load and then charges my card whilst loading. Then when I push check in after it FINALLY loads it says “ there was a problem with your payment, push the red button and a carhop will help you.” But it’s already charged my card. Then 15 mins later refunds that. This leads to me NOW having to pay full price and I’ve just not even gone back since this. Can y’all PLLLEEEAASSEE update the app to stop all of this. Mine is up to date and I’ve done nothing different. You see my account and how much I use the app. Please help me. Email me back about this.

Like the rewards. Wish gift cards were handled better. Updating my review after the new app launch: I’ve never had so many issues trying to use an app. The new design is pretty but the usability is terrible. Trying to find the right location is a pain, half the time the locations aren’t accepting mobile orders, and payments fail to process for no apparent reason. I had to uninstall and reinstall to get a recent update to work; now my gift cards don’t work. I called support; no resolution or follow up weeks later. I also have several GC sitting at $1 or less but can’t do anything because there’s no way to combine them or do partial payment (Panera’s new app does this so I know it’s definitely possible.) Probably done with Sonic for awhile. —- I really like the perks of using this app - rewards, Happy Hour pricing all the time, and the ability to order from the full menu in the app. I also like that you can load gift cards in the app to use as payment. I don’t like to pay via credit card for small balances, and rarely carry cash. The app used to allow you to merge gift card balances to make better use of dwindling gift balances. However, that was changed awhile back and now it’s really annoying to have gift balances that sit at under $1, waiting to be used. I wish they’d restore the ability to merge balances.

The app is ok. The app is ok for placing orders especially if you are like me and don’t want to wait, however, if some of your items are not available, then good luck with getting a refund for what you don’t get. I ordered a milkshake with a few other items, the milkshake machine was down, so they offered to give me something else or give me a refund. I took the refund, which I was expecting to be put back on my card. After a week and there was no refund, I reached out to the support team thru the app only to be told there was no record of the refund. They advised me to wait a few more days and if no refund reach out to the store manager. So today I went to the store and the manager advised me that unless the entire order was refunded, they would have given me cash, they have no way of Refunding a partial order if you order thru the app, the can only refund cash at the store. I never got the cash and a refund was never put back on my card. The store manager did give me the milkshake, 23 days after the order was placed. So that issue was resolved. A note to other users, if you don’t get your full order, because the milkshake machine is down, or they run out of something, you will get a cash refund unless they cancel the entire order, don’t expect the refund to be put back on your card, cause it’s not..

It’s ok but needs improvement. My husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying.

When the app works, it’s great….. …..But when it doesn’t it causes a lot of issues. I have on precise location and etc for the app. However, sometimes when arriving to pick up my order the app won’t recognize that I am at the restaurant. Other times. The app will show that I paid and my card gets charged but when I arrive to the restaurant, the screen takes me back to check out to pay again and I have to use the button on the ordering kiosks to explain the situation. Last night, a common issue happened again. We arrived at the restaurant to pick up our order and the app didn’t have a check-in option. It defaulted back to the main screen as if no order had been placed. I had to explain that the app isn’t allowing me to check in. Also, I wish the app showed when items wasn’t in stock (like the banana milkshake for example). We waited about 30 minutes for our order on Wednesday evening and the employee had to come out to explain they was out of banana and asked me if I wanted to replace it with another shake. I did because the last time I opted not to my refund was never sent back to me for the missing shake. She made it super quick but that 30 minute wait was brutal. The app just seems to have a lot of issues that could use some updates. I was going to do the Christmas gift card deal but I honestly don’t trust the app enough to do it.

Great Overall App. *Update* App has been working great for several months now! Only recommendation I have would be a points system of some sort to allow those who spend more to get extra value back. I think some points system where a point per dollar amount is established Along with the occasional deals and freebies that are pushed into the app would be great in my opinion. But that app as is has worked great for me last several months. I loved this app. Worked incredible for a long time for me. The last about 3 months I have uninstalled and reinstalled this app several times. Nothing is allowing me to complete my order. The app works smoothly until I submit the order. The circle just keeps going around and it says “Order time out please try again.” I thought it may be something with just iOS Apple but just a couple weeks ago I was with a buddy who has a droid and we downloaded it on his phone to try and get the half price slushes and his got to the end like mine except it kept “refreshing cart” and would never place the order. I hope a lot of people are not experiencing this as it is a wonderful app when it works. For me however it has not let me place an order for months now. Please help sonic! I love coming through. But several times I’ve went somewhere else where the app is working for me.

It’s all good until it isn’t!. I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!

App deceptive. The app continues to be deceptive as I stated in my last review. My last review apparently removed. They extended an offer to me and I drove 15 mins to take advantage of it. Arrived at sonic and it won’t let me submit the order in the app. Asked employee for help redeeming the offer and they refused to help. Said that the app stops working after a certain time, they’re not sure when. Anyway ultimately just drove back home. Customer service reached out offering to compensate me by sending the offers that expired due to the snafu, as well as my time. They acted very genuine and I was surprised to receive such a response. However, I’ve replied to their message asking for my account email address four times. Over a period of two months. Never a reply back. Don’t expect any good customer service for problems encountered. They’ve taken the “fit our mold and if not then oh well” attitude. Very anti-customer. Will update if anything changes, but even if it does, months isn’t an acceptable timeframe for rectification. Better late than never however. Will be a statement that tells me whether that was another snafu, or if they just regularly ignore customers… good luck and make sure you read all of the terms and conditions, etc.

Made me buy a giftcard to pay...then declined that giftcard. TL;DR This app just sold me a giftcard that was declined. Thats the only option it offers to pay and it doesn’t even work. I was attempting to pay after waiting in line for an hour just to get a drink on a particularly hot day. I had recently come to the same sonic and payed 2.26 for a large slush. I had 3$ cash but this time it came up to be 3.74. No big deal. I had recently had my wallet with my bank card stolen which hadn’t posed an issue since 95% of places take apple pay so I didn’t think twice about not having it until I got to a stall and realized they only accept cash and debit OR you could use their app. I attempted to pay through the app. I had to buy a giftcard and pay with that. After buying a giftcard. The giftcard was declined. I reset the app, thinking it must take a second to hit the system. Declined again. Reset my phone. Declined again. At this point the server showed up with a small size of the drink I ordered a large of because he saw my payment wasn’t going through. I explained my situation and he let me go without paying because he could see I was doing everything right...very embarrassing and not beneficial to anyone but Sonic who sold me a 5$ giftcard I’ll apparently never be able to use. Next time. Ill just make sure to have cash.

At first I loved this app..... At first I loved this app. It was so convenient and easy to use. But since that is used in conjunction with the store, the app is only as good as the Sonic location you visit. I usually end up using it at least once a day, sometimes twice, for drinks. Which is why I loved the app...half price drinks all day if you order through the app. Unfortunately, lately my orders have gotten lost. They don’t show up on the board when I check in. Then they will disappear from the app long before I get my order causing me to worry I may never get it. So I end up still having to push the red button. Tell them my order. They have to find it, etc. And inevitably my order is often wrong. When I said something to the carhop about it being wrong she said that the order often don’t come over correctly from the app. I’m super disappointed and will probably go back to my normal drink place because of it.

Been having issues lately.. Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you.

Some bugs. I love using the app for convenience but there are some bugs currently with it that need to be worked out...which is the reason for the 3 stars. There have been several times that I will be sitting at a stall at Sonic and it will tell me that I’m too far away to check in...and other times I will check in and then it tells me something went wrong and I still need to push the button to let them know where I’m at. One day it actually claimed I was checked in and never said any different and after waiting over 20 minutes for a very small order (3 slushes) and seeing many other people who arrived after me receive their orders I stopped a car hop and asked about it and they had never received it. Also there are some options that aren’t available when ordering on the app and you end up having to call in to tell them after you place your order on the app for them to add it which is also an inconvenience. If all of these things were corrected it would be a 5 star app.

FREE FOOD!. Listen, I want my local Sonic to get paid. But you are crazy if you think I’m going to pay TWICE for my food. I absolutely HATE THIS APP. 4/5 times I reload and try to use it (to actually PAY for my food) it doesn’t work. I can’t order at the stall and pay with the app, I can’t order from home and pay with the app. The only time it seems to work is by ordering at the drive thru. Today’s saga ended with me (and my kids) sitting in my car for about 15 minutes after I was given my food, once again. The poor managers hands are tied because they can’t figure out how to get the money from the app, into their system. And let me tell you, if another Sonic employee comes up to me and tells me that I need to use a different form of payment for my order, AFTER I’ve already reloaded my card with $10, I’m gonna loose my mind! YOU ALREADY HAVE MY MONEY, SONIC!!! I’M NOT PAYING YOU AGAIN!!!!! And, to top it off, there is no way to use the full amount in your app. You always have to reload. Until they allow two forms of payment, you will NEVER get your full moneys worth out of this app. Unless you like making Sonic managers so frustrated that their only option is to tell you to drive away without paying them. It’s not right. I don’t want them to get yelled at by customers anymore because of a problem that comes from corporate. Fix the app, SONIC! Let me pay for my food using the money I’ve already given you.

Manipulative app. I like the deals. Honestly I never used to go to sonic but I do more now because of the all day happy hour thing and the random coupons. But I feel like they’re doing tricky things to get me to spend more money and really it’s just annoying me so that I probably won’t use the app anymore. Why on earth do I have to reload a card every time I want to pay? With other apps like the McDonald’s app you can just pay for what you order, but they make you reload your card with a minimum of $10 so that you’ll keep coming back. Nice try but I’m not doing that. Also it’s so annoying that you can’t see how much things cost until you check out, which takes forever to load. Want to know the price difference between a medium and large? Yeah, that’ll take 5 minutes of adding/ deleting things to your cart. I don’t know what kind of marketing strategy this is but it makes me buy less things because I get so frustrated having to do so much work to just change something from a medium to a large. They could take a few hints from the McDonald’s app for sure.

App needs work!. I liked the app before you changed it, now there are glitches galore first of all, the location seems to be randomly chosen for you! You can be sitting at the drive in, place an order on the app and as soon as you click pay, it tells you “OOPS YOU WENT TO THE WRONG LOCATION”! It’s smart enough to know where you are, just not smart enough to place the order at that location! And then the fun starts! The employees at the Sonic where you are at, claim there’s nothing they can do about it, they have nothing to do with the app and you will have to call the phone # in the app! Good luck finding that number, it’s there but it will take a lot of digging and clicking to find it! And then after arguing with the representative for the Sonic app for 15 or so minutes, and them trying to convince you to drive across town and pick up your order, they will reluctantly agree to refund your money, in 7-10 days of course! There are other glitches that I won’t get into but the biggest. To me is that you cannot add to your order once it is placed, stupid!

It’s okay.. Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.

No help. I added $20 dollars onto my app and now I’m not able to use the money. I get all the way to the check out after selecting the location and it won’t let me check out. I added the money around the 1st of October and called about it not working on the 10th. Went to try using the app again after being told I need to reset my password which has been done several time and still nothing. Called back in today the 25th a second time and still nothing has been resolved or looked into further. Was told on the phone today they would look into getting the issue resolved but had to look and make sure everything is getting fixed. So apparently I’m screwed out of the $20 I spent to use the app cause nothing has been looked into apparently. Way to treat a customer SONIC!!! Talk about customer service 15 days and still not able resolve the issue.

Gift Card Use is Very Frustrating. I used to love this app HOWEVER I recently got several sonic gift cards for Christmas and decided I would just load them on to my app to make my life easier .... but then came to realize that you cannot combine your gift card balances! The Sonic app only allows you to check out with one gift card at a time. So for example my meal today cost $7.50 and I have two $5 sonic gift cards, however instead of being able to pay $10 in gift cards and have $3.50 left over, I can only pay with one gift card or the other and have to “reload” the gift card in order to cover my balance. This is extremely frustrating and makes it so that I will probably never be able to fully empty my cards without reloading. Just another way for them to make more money. Even Starbucks has a way on their app to transfer a balance from one gift card to another so that you can use the full balance of multiple gift cards combined! Sonic should definitely do that! If I would have known this was going to happen I would never have loaded my gift cards on to my app. So very frustrating.

App is good but could be better. I have used the app several times now. I appreciate the 1/2 price soda perk and the monthly coupons to try different meals. Please keep that going. Ordering is fairly easy but there are several issues that should be addressed. First, there is no easy way to order drive thru. You have to put a number down but that isn’t always an option. Several stores in my area have stopped doing the car hoping. This means only drive-thru is available. I recommend an option to pick up an order in the drive-thru. Second, there is no way to tell that what you are ordering isn’t available. You need to make it easier for business to communicate with app orderers when that is the case. Several times I’ve had to get something else or just get reimbursed. Not fun. Finally, there are times when I’ve been totally ignored despite ordering ahead. Wait times of over 45 minutes for ice cream. What? There needs to be a way to ask for status if after 10 minutes or so you don’t see anyone (the button was not working). Maybe an indicator that estimates a time and when time is not met a person can provide a status like “sorry the ice cream machine just broke”. Or “we just have two people working here your patience is appreciated”. That’s it. Fix those things and you’ll have a great app and a better business.

This app is trash. This app is completely pointless, I wanted to use it to be able to order ahead because my sonic is also trash and takes no lie 30 minutes to make 2 sodas and bring them out to me. (Even with 3 cars in the parking lot, but that’s totally beside the point, it would be nice to be able to give them a 30 minute heads up that I will be there). This app is so incredibly pointless at this point because I can go all the way ordering everything and when I go to place my order it says it cannot process Apple Pay. I put my card info in, says it’s declined. Funny, my credit card limit says otherwise but ok. So then I can’t even utilize the “half price all day!” Promo they give you through ordering through the app because again my sonic is incompetent and will not accommodate for their app having technical issues. It’s absolutely 100% pointless please fix these issues.

Can’t even access my acct/ unhelpful customer support. EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app. There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.

A couple of issues and a suggestions.. The issue I am having lately is that when I try to order at a Sonic other than the one I normally order from, the location will change back to the one I normally use. The first time I didn’t notice it had changed until I was 27 miles from the one I normally use and already at the location I had changed to. Another issue is the stall number changing after being typed in. This has happened 3 separate times and I would have to either call or press the red button to have them bring my order to the correct stall. There needs to be an option to directly contact a manager. At my normal location, one of the employees has parked more than once either completely blocking the main entrance or where people have trouble getting around the car. This has happened several times and the last time they even had the ‘open’ light turned off, but someone answered when I had to call and cancel my order because the driveway was blocked by this same car. She hung up before I could ask for a refund or manager and when I tried to call back the call wouldn’t go through. I will no longer use that location.

App crashes. I agree with the people with iPhones who have had trouble going through complete checkout on the app. I have always loved to use mine even with a limited menu on yet. I don’t know if it has something to do with the performance bug fixes on your app page that showed done a day ago or what. I spent an hour trying to order today’s special promo, the four piece mozzarella sticks for $.99. I kept trying and it wouldn’t let me go to check out, it just blanked out. I even deleted the app and spent all that time going back through and getting it again and having to redo all my information, and it still didn’t work. And I wasn’t only planning on getting one order of $.99 mozzarella sticks, I had 10 items in my order. It added up plus some employee at my local sonic missed out on a good tip. Although that was not their fault. I gave up. I don’t think I’m even going to try it again for quite a while. You can keep your mozzarella sticks, the rewards, your half-price drinks, and everything else on your menu. It’s not worth the hassle until you get this problem fixed.

Good deals but deceitful payment system.. The app offers a lot of great deals like half off all drinks all day BUT only if you order through the app. That’s not a big problem but it is when you’re forced to “load” money by buying Sonic gift cards in dominations of $10, $20, etc. So if you have a small order you’re forced to spend a minimum of $10. Sure, you’ll have what’s left over for the next transaction but when that time comes and you’re short a few cents? You’ll have to load another $10. Ordering through the app itself is slow as it suffers from sluggish performance especially on the payment screens, particularly when you submit payments. This from an iPhone X and fast WiFi. When you use the app near the restaurant I’ve had the order screen completely disappear and without any order history screen or receipt I had to hope that the staff seen my order and wouldn’t ask me for me proof of purchase. Very annoying and discouraging. Save yourself the trouble and hassle and just order in person rather than use this greedy and slow app. You’ll pay a little bit more without the savings but it’s worth it if you can avoid headaches cause by using this app.

App never works; employees are great tho. Tbh this app has NEVER worked for me. It’s unfortunate bc there are always good deals being offered (e.g. BOGO free entrees and/or half off drinks) for if you order thru the app, but whenever I have tried to order via this method, there’s always an error message that pops up saying they couldn’t process the order and to please try again. While the service is great and food tastes awesome, part of the reason why I keep coming back is out of hope to be able to redeem a deal that has been offered. While friends have no problem redeeming their offers, I constantly have issues with being able to do anything with the app at all. It’s frustrating bc it seems like I’m missing out on what could be a few savings here and there when we need a quick bite to eat. I’ve tried different methods of payment (3 to be exact) & the app and phone software are all up to date. So I’m not sure what else I can do to make this work. Today is probably the fifth or so time I’ve come by Sonic specifically with the intention of using the app, but to no avail. Gravely disappointed. Please don’t send offers to your customers if it’s difficult, if not impossible, to redeem such offers. It’s ridiculous.

Very Frustrated. I normally would say that I love the convenience behind the app since I tend to take awhile to figure out what I want to eat, but lately that doesn’t even matter. Over a month ago I started having an issue with app where it wouldn’t let me go to the checkout screen after selecting my order. The message, “Somethings Not Right. There was an error trying to create your order. Please try again.”, appears when I try to check out. And when I click ‘ok’ it sends me on a loop where I can’t get out unless I act quick and hit a back arrow. I’ve reached out to support with details, and was replied to with an email asking for more information. I gave them all the info I could along with a screenshot of the error message. It’s been a couple weeks now since I replied, and still haven’t received any word on how to fix this. I then sent them a new support message stating this situation and the fact that I am not being helped, but I’m sure that since I sent that out days ago, I shouldn’t expect any help at all. I don’t like giving negative feedback about something that usual works fine for me but this is ridiculous to have not only the problems I’m having, but to have all these other problems that other users clearly have. Does anyone in that company want to make this better? Guess not.

Such a good app but needs little improvement. Sonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!

Rewards and App. I’ve been using app for years now and it’s seldom that I get rewards. I’m a minimum of 2-4x week customer and have submitted questions asking about the rewards program with no response. Last week I updated the app and have tried three days now to get the ‘Craving Something Discounted’ $1.99 Footlong Chili Cheese Coney but it doesn’t work . Pretty discouraging to think you’re getting semi rewarded for being a loyal customer to only be let down. Then being charged one price for a burger and extra if you add cheese only to find that the “Plain” Sonic Cheeseburger is the same price as the Sonic Cheeseburger $5.29 but you get all the condiments on it vs plain. Yet I can get a Quarter Pound Double Cheeseburger (with jr patties) for $3.49 or Super Sonic Double Cheeseburger (regular patty) is $7.19. I guess produce has really skyrocketed for there to be a $4 price difference. I just feel like maybe someone should be taking a closer look at price/cost of menu items and reevaluate vs having it appear misleading. Most times people don’t really look at the price differences on overall menu items ; myself included. However, after the last several days of irritation I began reviewing to really see these things I mentioned .

Works ok until it does not. I have used this app quite a bit. They have messed up orders, but I check there and they fix immediately. I would not have left a review until my last experience. I told some people about the 50 cent corn dog deal, and ordered dinner for my family on the way home from work. When I pick up the order, they gave me the drinks, but they are out of corn dogs. They then tell me they can’t give me a refund, and I have to go through the app. I then have to call and wait for twenty minutes until I get someone, then tell them my name number and read them an autogenerated email because I used Apple to log in. After 7-10 days I should get my refund. I understand if this only affected me, or was a one off. I feel terrible for everyone else who tries to get corn dogs after me, but the WORST part was every single person I told had the exact same experience. How can stores not communicate with an app, and why can you not stop orders after a store is out? Also, why can’t a store just issue a refund? Thank you for making me make people I care about suffer through the same experience too.

Awkward Payment Options and No Prices.. They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items.

Would be 5 stars.... 1. ...if they started prepping your order as soon as you tapped “I’m Here” instead of waiting for your stall number. So I can have them start prepping before I get there so that it’s almost ready by the time I get there. Sometimes I get stuck at the stop light right next to my local Sonic and this would alleviate the trip time. This is functionality that the Chick-fil-A app has had for about 5 years now. 2. ...if they allowed you to combine gift cards to be on your “Sonic Card”. I have 3 separate gift cards but because not 1 of this is enough for my total order, I have to use 1 sonic card and then pay with my credit card for the rest. This is functionality that Starbucks has had for about 10 years now. I love Sonic and their food. My wife worked there through high school and part of college. They just always seem behind the times when it comes to the conveniences of fast food and unfortunately their app falls into that same category....

My review with a tip!. I just learned about this app this morning and I was all Gung-Ho about using it because everything that you order off of the app is half off which is “fantastic” in my book especially because prices on everything has gone up ridiculously. Just thought I share this tip with you all just in case you have the same issues I ran into. I had a little bit of issues adding my card to the app. If you’re having the same issues as I did it might be because your email address, you have to use the same email address you use for your bank account. Hope this helps! If not they have a customer service number that you can talk to a real person that you can understand! Crazy Right? Although they did not solve this issue I did. Just a process of elimination, there only the customer service people not the tech people but the guy I talked to was “on it!” to make sure this issue was resolved.

So convenient and 1/2 priced drinks always through the app?. I love that certain deals are only through the app thus encouraging use of it. You get half priced drinks always when ordering through the app. Meaning it’s happy hour any time. I mean that enough is a steal if a deal. What more could you ask for? In this day and age everyone has at least one or two apps on their phone that aren’t productive and they really don’t need…. I encourage you… even if you are out of storage, replace the non productive with the Sonic app because it won’t disappoint. Lastly, when you pull in to Sonic to pick up all you have to do is check in by putting the stall number (located in the bottom left hand corner of the screen above the red button you have to press to order) into the app and your name immediately pops up on the screen letting you know where Sonic is in regards to your order. (Received, paid, in the kitchen and on the way if I remember correctly or something along those lines)

To customer “ArlinJames”. Wow…what an amazing review you wrote on Sept 17. Thank you for reminding us that we have the power to make our world what we want it to be. We can choose to be that customer who is impatient, annoyed, judgmental and unkind, or we can choose to be gracious, kind, understanding, and generous. Either way, we will make an impact on others, which can easily impact the next person(s) they interact with…and with that, a ripple effect has been put into motion. I am nowhere close to being perfect; I can be that rude customer who no one wants to deal with. I can be that person who pushes someone who is barely holding it together past their breaking point. I am grateful to have learned to keep things in perspective…most of the time. I am grateful to have learned how easy it really is to offer grace and kindness…most of the time. And I am grateful for second chances, because there are still so many times that I get it wrong. Thank you, ArlinJames, for writing such a powerful message and for doing so with great humility and kindness.

Useless. Doesn’t have any info about how it works. Guess you have to be in the know which I wasn’t. Didn’t see any way to place an order or to pay with phone. Only thing I saw to do was buy their card hoping I could then place an order. Don’t see any point in letting them know where I am (slot drive thru or window) if I’m ordering when I’m already there. Maybe they have different mobile methods available at different locations??? I ended up giving them my credit card info to buy their stinky card with a minimum amount them was unable to purchase anything without going to the store first to ask because mid afternoon on a week day my local store never answered the phone. I’m sure I won’t be able to get a refund and I’m just plain frustrated. Maybe this is how they make money — channeling folks into buying useless cards????? Well I’ll go there and spend the full balance and NEVER GO BACK. NEVER EVER EVER NEVER. Which is too bad since I’m new to my area, the location is great, and the menu sounded delicious. No previous experience with Sonic and now I want nothing to do with them. Short version is the app works great but doesn’t do anything useful.

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App is terrible!. App doesn’t work properly, it let me use it to pay and make it possible to tip about 3xs before it kept saying card declined. I tried all other cards just in case it was blocked by my bank and all had same problem. Tried on 2 different phones worked for about the same amount of times and then it did the same thing on my family members phone. Uninstalled and reinstalled app, didn’t work. Called their support number and all they did was put in a ticket and said yeah we have a lot of problems with our app and iPhone users. Totally lame! Fix it! It’s like one of 2 things to eat in the area I go to visit my extended family. I cannot tip because I don’t carry cash and I can’t tip on my card without app which is annoying because they pretty much expect it these days. Only way around it is to keep buying gift cards which is also a process and super annoying! App also doesn’t have full breakfast menu, at least doesn’t carry the same stuff as my local sonic.

Very Disappointed. I HATE the app makes you load money onto a virtual gift card instead of letting you pay from your credit/debit card. I also do not like being able to customize drinks... at least give us a place to put special instructions. I always want to order a Peach Arnold Palmer, which I can’t through the app. The drink is simply peach sweet tea with about 1/4 of it being lemonade. If it had a special instruction box, I could tell them to please add about 1/4 lemonade to it. I’ve also had it suspend my account 2 different times already. It told me that my account had been suspended and if i felt this was an error to call. I called and they said I’m sorry there is nothing we can do once it’s suspended. I created an email JUST so I could try one more time. I said if this one gets suspended, I will NEVER spend another dime at sonic. I have the ChickFilA app and have never had the first issue. I can use any of my credit cards or debit card to pay, as I place and order, without having to buy a gift card and they have NEVER suspended my account through them.

Anonymous for now. I am sad to say, I never get rewards anymore! I order frequently, and I order from various franchises around the metro. Also, it is hit and miss on the food quality from one sonic and another sonic just around the corner, there is absolutely no consistency on the cooking or quality of food presented to the consumer! Hey, what’s up with the rarity of rewards? My husband has the same problem! The food and drinks, basically most items are still VERY expensive, you guys should give your loyal customers a break. Inflation is settling in various areas, including fast food. Give us a real break! Even with some promos the outcome in your prices are high because the initial prices are so ver inflated at this point! You guys, we live in Oklahoma, not Hawaii! A weary loyal customer. 🇺🇸

Scam. I was recommended the sonic app to earn rewards and make it easier to pay. Unfortunately,I cannot pay directly with my credit/debit card. I get it, they want to have money in their system so you’re more enticed to come back if you don’t use it all...BUT, at least have the virtual gift card work once I’ve paid for it ON THE APP. It doesn’t make sense that I paid for a gift card in full and once I use it in the app it says “payment declined” WHAT?!?! It’s your own system how is it declining? Even if you don’t have enough funds gift cards are supposed to work and let me know my remaining balance to pay. I didn’t even tell anything to the workers as I know this isn’t their fault and they aren’t responsible for the app. But I had to pay with my order with my debit after all and now I HAVE to go back to try to use the funds I already paid for in the gift card. Hopefully it works otherwise I’ll be forced to pay with my debit yet again. Fix the gift card problem in-app or let us pay for our order directly through credit/debit if you don’t have your own system in order.

Money hungry. The fact that you can’t see the prices of the items you are purchasing until you get to checkout is extremely inconvenient! It feels like you just want people to spend their money unknowingly, because the prices depend largely on where you are ordering! One place might charge you .25 to add a topping to a blast and another might charge .75 BUT you won’t know how much you’ve added to your final total until you go to pay. A burger might be $2.99 at one location but $3.50 at another. By that time, you’ve taken the time to customize everyone’s treat and it’s more of a hassle to go back and change it than to just pay whatever total comes up! Seeing as you have to choose a location before even beginning your order, there’s no reason the prices can’t be shown on the menu or while customizing your items.

With one improvement, app could be 100%!. The app works flawlessly. I use it pretty much every single time we go to Sonic. I use several different cards and the fact that there is a limit to the number I can have saved is frustrating for me. For that reason, sometimes the ordering process is long because I have to go into my settings, remove a card and then add a new method. But, it’s not terrible, so I deal with it. The other issue I have is that we cannot tip the carhop through the app! This is so annoying and I always feel like such a jerk because I don’t usually carry small bills. Every evening I take all of my $1 bills and put them in a jar to save, so it seems I never have any in my wallet. I feel so guilty having to tell those poor girls I have no small bills for a tip. If this could be added in the payment process as an option, I would really have no complaints!

Order would not go through. I tried to order from the app, The new mesquite butter bacon burger and it showed right now it’s half price when you order from the app and I ordered a drink the route 44 sweet tea with mango and raspberry and some fries... For some strange reason I got a message saying one of the discounts was no longer valid... The discounts are still showing up on the app as a half-price mesquite burger when you order on line through the app and a half price drink for happy hour when you order in the app. These discounts were applied automatically I didn’t do anything... The app kept giving me a message saying getting new price or something like that and it never ever finished...We tried to ask the guy that took her order, because my mom was there as I was waiting for this app to complete the order... his response was I don’t know anything about that you have to do that through the app... mom got tired of waiting and the order never processed so she went ahead and, bought my food, just ordered it while she was there ...so much for the discounts for ordering ahead using the app

Sonic on Massard Ft Smith, Arkansas. We ordered slushees online. Nathan, out server, had a great personality and was very good. However, he had to inform us that the one machine that was supposed to be working, wasn’t freezing and like he said that’s kind of important for slushees. He retook our orders and got them back out after having to tell another family that the slushee machine wasn’t working. He also said that their sign had been taken out by wind and it hasn’t been replaced yet and that the other machine hadn’t been working in some time. One machine evidently can’t keep up with the demand. We also didn’t get our marinara sauce for our mozzarella sticks and didn’t realize it until we got to the house. Not a very good experience for us yesterday Thurs, sept 16th at 3:30pm.

Needs a ton of work. First of all, the reward redemption process on this app is terrible. You can’t even redeem the rewards because by the time you try to, by tapping “redeem” it has disappeared. Try telling the employees you have a reward that isn’t visible anymore...most of the employees don’t know how to use the app anyway and make it seem like it’s an inconvenience that you want to pay with the app. Their lack of knowledge on the app / payment system isn’t fair to customers who have loaded money on to the app. I was told that I had to use my card because the girl didn’t *think* their store used the app...I asked her to find out for me, she did, and she was wrong, so someone else helped me out. So I would have essentially paid $40 for $20 worth of food since I loaded money on this app. Also, I have been told that if I had say $3 left of the app and I wanted to pay the difference with my card to zero out and never use the app again I can’t do that. So I cannot ever have a zero balance. I keeps prompting you to add more to cover your purchase and then some. I don’t want money on the app! I want to zero out and be done with sonic!! Blah.

Not happy. At first the app was great but then if something I ordered wasn’t available then I still got charged for it couldn’t get a refund because I paid through the app and not through the store. Ugh Now I’m playing the back and forth game. It’s not worth it. Your better off just paying in person because if they are out of what you want you lose out on your money and they gain your money. No one wants to refund me! I’m so upset! I’m not using this app again and I’m letting everyone know how this app rips people off. Don’t use it or you will lose your money if they don’t have what you want! And you don’t know if they don’t have what you want until you show up to pick up your order then they will tell you they don’t have it.

Absolutely horrible.. I have had at least 3 problems with the app in the last week of downloading it. When I first downloaded it, I spent $20 on a “sonic card” because the app said it was the only way to order ahead. When I created my order and went to pay, the app claimed that “somethings not right” and wouldn’t let me complete the order. Since then I have ordered through the app twice, and both times it charged my credit card instead of my sonic card (so I spent $20 for a hassle and frustration). On top of that, I called the store to cancel my order so that I can try to figure out how to charge the sonic card, and the app is glitching and the check in screen pops up every other second and then the “somethings not right!” Message appears. This app is NOT user friendly in the slightest and needs some major improvements.

Newest update won’t take payment. This is not the first time I’ve encountered this problem. I’m sure it won’t be my last. Every once in a while when the app updates, I will attempt to make an app order. All will seemingly go well, until I try to process the payment. I will get a loading wheel, and then it says it cannot process my payment, but my bank shows a charge (which is eventually refunded), but still won’t let me order no matter what method of payment I try to use. It’s especially irritating when the app exclusive items appear and taunt me, because, I can’t order them at the restaurant (obviously). And the app is rejecting me. Hopefully one day this problem will be solved - but until then, my rating is final.

Happy Hour Every Hour. I love that it is always happy hour when ordering through the app. Using the app is so simple and easy to order up favorites. I do wish that they would upload more of their regular menu items (food and drink). There are so many of my favorites that I cannot get through the app. I know they have tons of drink combinations that adding most of those items would be time consuming but well worth it so customers can get all of their favorites all the time using the app. An easy way to begin expanding the menu would to add more customizable options and put them under the correct menu items. For example: I can add chocolate into my slushy but not an option to add chocolate to my iced coffee... Minor improvements such as that would make a big difference.

Sonic app and specials. I think it’s terrible of sonic to only have their half price cheeseburgers only on the app there are a lot of older people that use to go every Tuesday evening for that special that don’t know or are uncomfortable using phone apps. Also wish Sonic would put choices like hickory sauce as one of the choices for burgers instead of just barbecue packets and do it yourself. Why can’t the sonic app pick up your GPS and put the menu of the area you are in like Oklahoma is lucky enough to have cheddar bites on their menu which they are wonderful but if you order on the app when you get there then you have to order them separately can’t order on the app because they aren’t there because for some reason unfortunately they don’t sell them everywhere. Onion rings wish they had a well done option.

Love the app. I absolutely love the SONIC app I don’t like pushing the red button when I get here and then have to talk to someone and then they don’t hear me half the time there’s a lot of noise going on around in mistakes can be made but you go on this app and you just type in what you want and hit send and it orders it and you get here and you tell them you’re here tell them what stall you’re in it is absolutely great. Also no matter what time of day you order on the app your drinks are always half-price I could never get here between two and four or early in the morning. Rockwood tn sonic turns there app off so that you have to go to another sonic to order in the app. They say it’s because they don’t have enough employees working and this cuts down on the amount of orders they get. But this makes me want to stop going to any sonic.

Issues. I love the availability of being able to order my food and go get it and having the discount prices and stuff also. But there are many things you cannot do that makes it hard to use the app. Like no master blasts on the online menu. You can’t substitute some things like at the stall ordering. There are some times that it will not let you order at all or my cards won’t work in their app but do at the stall. I’ve made online orders and had to me charged to my card then I get to the stall and the order was canceled and I’ve had to completely re do it and it worked fine. But over all it’s a great and handy app. I would definitely recommend fixing those small bugs I’m not the only one who has those issues it just needs a good update that allows the consumers to have more control over what the order instead of being limited to the menus and changes they can make.

Want to give 5 starts, but….. I love using the app for ordering ahead and there have been a few glitches at times but it works out. I love being able to put in my order prior to arrival (and depending on when I arrive) the order is practically minutes being delivered. I love the rewards except for one thing. I’d give this app a 5 stars but had to knock a couple of stars off. I understand that with technology things happen. From time to time my local Sonic has to go offline with the mobile ordering. What I don’t understand is that when that happens, they can’t (or won’t) honor the special rewards you can get through the app. It feels unfair to me because it’s not my fault the app isn’t working. So from now on, if I go to place an order on the app and it says that it’s unavailable, then I’ll go somewhere else. I’ll be back but was greatly disappointed that I couldn’t get my special prices for having the app.

Piece of Garbage. 80% of the time, go to use the app and it says “Temporarily Unavailable” which is completely annoying. The app does update to change in hours for the seasons nor to daylight savings time. So worthless. Complete idiots work here. I go online today, surprise, it works. Then order my iced tea. Pull in, check-in, and wait. And wait. And wait. After 15 min, drive up to the window and ask. They had me my iced tea and I let them know for the last 3 times I wait and then end up having to go through drive through. I ask if there’s a better way to do this? The answer, “check in” uh, I did. Then she says, “here’s your tea”. Again, no ice... wow. The main reason I go to sonic. I tell her my past experiences and she says, just use the drive through, it doesn’t always show us you checked in. Hmmmm so the suggestion is go to drive through, pay twice as much, and takes twice as long. Um..,no thanks. I’ll go to McDonalds for a $1, better service, consistent outcomes. See ya Sonic; app being uninstalled!

Convenient but Frustrating at Times. I love the convenience of being able to order ahead of time with this app, especially when it gives me half price drinks. However, lately I have been unable to find half of the things I typically order. Orange juice is no longer available through the app, a Junior cheeseburger is no longer available for the app, and I cannot for the life of me figure out how to order a half-and-half sweet tea. I love sonic for all of their drink possibilities, so it doesn’t seem to make sense that you can’t find the majority of these possibilities, even the basic ones, through the app. I am hoping I am just missing something when I am looking, but I have looked through every spot I can think of with in the app. Otherwise, this is a great app, very easy to use, and a time saver. I would give it five stars if I could find the items that are missing from the app’s menu.

Pointless app - paying with card is much easier. So many reasons i stopped using this app. The "card" system is confusing and complex for no reason (loading $x amounts then having it reload if your balance isn't enough). That makes it impossible to see when you really purchased food vs were reloading the card. I often got stuck paying $25 to load my card for just an $8 order. The worst time that made me say "enough": had to reload my "sonic card" to place an order... but the cashier mixed something up and had to restart the order, and the app lost track of me being at that stall. It then was impossible to pay by app, so had to pay again by direct credit card!! So sonic that day got about $36 from me for a $14 order; and of course i had to go back to empty my card balance. And there's no ordering capability from the app itself?! and employees on site have no clue how the app works, can't help with any of these issues, etc. It is just way simpler to insert a credit card and be done with that order. The app causes more problems and solves none.

Not good.. This app is a major let down. The amount of times it has crashed is insane all on its own. My bf’s credit card info got stolen through the app once. Let’s not forget to mention the TRACKING. Why do they need/want my info? Oh yeah, to sell it. Moving on to the in-app experience.. First, there are SO MANY items on the sonic menu that you can’t order on the app. The biggest being Ched ‘R’ Bites. I mean, what Sonic location doesn’t have Ched ‘R’ Bites? Second, if you want to customize things, you’re better off just pressing the red button at the stall. Everyone knows about cream slushes, yet you can’t order them in the app. At all. You can customize drinks, barely. And by barely, I mean, a little splash of a fruit flavored syrup only. I’ve ordered a coke slush before, but can’t do it on the app. My point being the app is lame. What really sets me off, is the payment screen. You want to pay cash? Not an option. This brings me back around to the app tracking/selling personal info.

Worked fine on iPhone X, but now constantly timing out on order. My wife and I really like the 1/2 price drinks when ordering from the app, however for about two weeks now any time I order something via the app, it constantly “times out” when calculating the total. It’s now happened at my house ordering and at sonic when I’ve tried to pay. I’ve tried on my WiFi at home, on LTE both at home and at sonic, then made sure my phone and app were 100% updated, then deleted the app completely, reinstalled the app, logged back in, and I’m still experiencing issues. Until that’s fixed and I can order/pay for half price drinks again, I’ll give it 1 star and will not purchase anything from Sonic. Seems silly to offer All Day Happy Hour but be forced to pay full price simply because the app doesn’t function.

Efficient, Free, AND Discounts??. So a lot of places have swapped over to doing these apps instead of manpowering cashiers and the like... but, Sonic does not appear to have cut any jobs. You can still order in person. So they’ve taken some of the weight off the cashiers which is surprising since they also offer their 1/2 priced drinks whenever you order thru the app no matter what time of day it is. The only thing I’d point out is that their flavor shots seem to transmit wrong at times to the location and the guy or gal comes out and says, “Diet Cherry” instead of regular. The food is still fast food. It’s a few steps better than McDonalds or Burger King, but ultimately it’s still fast food. Mistakes do still happen with your orders to where you have to have the food itself corrected... ordering with any modifications to standard menu in a high volume production line though at some point people are going to go on autopilot and make that 500th burger as-is without paying attention to what you actually ordered. But you get what you pay for. I digress. Ultimately the app has a couple little hang ups with ordering, but the discounts are on point and require no fees. Just the usual marketing sign up with your email address. You can order ahead and check in, food is brought out to you promptly upon arrival. I like this app.

User UN-friendly!. I used to really like this app a lot. It used to be fully functional, and it allowed for all things a fast food app should-ordering ahead, customizing orders, saving recent history for reorders, etc. Well, the current version does those things, but they have severely screwed up the card reloading process; as in, you can’t do it anymore. My Sonic card is sitting at a $0 balance, and there is absolutely no easy-to-find way to add $20. Even on the website, I can’t find a way to process a one-time manual reload of my Sonic card. I suppose I could enable auto-reloads (which would take 2 days to process, and I never do them in order to have better spending control), or pay directly with my credit card (which defeats the benefit of using a Sonic card). Overall, with no manual card reload functionality, this thing is just an ordering robot, with pretty much no benefit to its use. Might as well just use the drive-thru. I’m deleting this thing off my phone immediately, and don’t recommend it! I’m tempted to lower patronage of Sonic due to the lack of consideration for customers...we’ll see.

TERRIBLE APP AND CUSTOMER SERVICE. I downloaded this app over a month ago to use at a drive in, there were deals that if you ordered on the app you could get a drink half off or whatever. So I purchased a digital gift card to use towards my purchase that day. I tried to put in my order on my phone and when it was not working I asked the employees if I did it correctly. The employees said that the app doesn’t work at their location and sometimes it does BUT ONLY IN THE MORNING. What kind of service is this?! And to have employees that can’t even do anything or help in any way except to tell me that’s just how it is. YET they still advertise the app at their location (big lake, TX). I purchased my food with my credit card but now I have money just sitting on their app that I can’t even use?! What a rip off!! I put in a customer service request as soon as I left that day and they said my refund request would be expedited BUT ITS BEEN OVER A MONTH AND I STILL HAVE NOT RECEIVED A REFUND. Now I’m short 10 dollars because of a worthless app. Thank you for wasting my time and money sonic.

It’s okay. Pretty convenient at times. Other times it can be a hassle. Some of the options you can select online are not available at certain stores, so you’ll be told to change things at the store from time to time (mini size slushes and shakes aren’t available in my local store guess, use to be tho 🤷‍♀️) also make sure to use the timing order option. Otherwise your food is just chilling till you arrive. Of it takes ten mins to get to the store set the timed order feature so your food is fresh. **Still can’t order slushies for the wacky pack meals, my local store doesn’t do mini sizes and y’all don’t have an option to make the drink a small slush (even with the up charge) so we ALWAYS have to get a drink she doesn’t want and order the slush separately. It’d be awesome to see this issue fixed. I just wanna be able to get slushies with our kids meals. And our store won’t even let me push the order thru bc it’s an “invalid option”

Good till it’s not.. We are frequent Sonic customers, ordering through the app 2-3 times a week. Because of the pre-paid nature of app orders, I’ve had a difficult time receiving refunds when product isn’t available. Most recently we ordered 2 blasts and 3 sundaes through the app and when we arrived at the store were informed the ice cream products were not available. I sent a support message through the app and first reply said they couldn’t find my account? Strange but I sent back the requested info. No reply for 2 weeks. I sent another message and received a reply that no such charge existed on their end. I replied and asked them to escalate. I received another reply that the charge is not there and must be pending (but it cleared my account 3 weeks ago!). Ridiculous!! $23 order that I never received. I filed a dispute with my bank and attached the correspondence and it was found in my favor and refunded in less than 24 hrs. This is a significant flaw in the app. If product isn’t available, there has to be an easier way to get credit!

Love the app BUT. I do love the app. My only complaint is that the stores have the ability to deactivate accepting order aheads when they are out of a particular item. So let's say they are out of something to do with a milkshake special. They can deactivate the app and leave me unable to order ahead for a soda and a snack. When they choose to do this they also refuse to provide the drink discount that I WOULD have received had they not made the decision to suspend order aheads over a milkshake shortage. Now I'm having to wait longer and pay more for what I was trying to order OR I don't go at all and they completely lose revenue. They need to be able to deactivate a particular item instead of the entire app. It would be an easier fix to have the app say that an item is not available. Some sonics seems to be able to do this, but not ours. For reference, the Sonic in question is located in Crestview, FL.

Ate my coupon and deleted my order. Just had the worst experience with this app. When I opened it it offered me a coupon for a half price shake, so I made and placed an order. Then it told me my payment timed out so I needed to re-place the order and that my coupon had been removed so my total would be different?? (When I checked my account it said my coupon had been redeemed on tomorrow’s date...) Whatever, my partner wanted sonic so I paid anyway. Then it told me to please arrive at the store by [time] to pick up my order, which was two minutes from now. I got to the store later than two minutes obviously, but only about five minutes. Checked in with my stall number. Waited several minutes. Checked the app. My order is no longer active, but I don’t have it... I had to call the restaurant, fortunately they could still see my order and got it out eventually. It still took almost 30 minutes to get it. Not worth the trouble at all, and if I can’t use the coupons they offer what’s the point?

They are crooks. Went to purchase food on my app the app froze so I was at the restaurant and decided to just order food via the location this was on December 22,2020! When I got home I realized I had 2 charges from sonic on my bank account I checked the app n my order was still in the bag, I never submitted payment! So I called explaining it was an honest mistake the gentleman said no problem I see the charges here and I’m refunding your money now. After not receiving my refund a week later I phoned the company again and was told the same thing but it will be 5-7 business days, so here I am on the 12th of January 2021 with no refund being told once again it’s been submitted and it’s your institution that hasn’t released the funds back to your account but my bank has received nothing! In my eyes this is criminal behavior and fraudulent charges! I will never use this app again nor will I ever visit another Sonic! So I’m now going to my bank to dispute the charges, just absolutely ridiculous they can take money from you immediately but you have to wait to get it back for a month or better!

Only works 1/10 times. I have HUGE cravings for Sonic a lot but hate ordering through that little box and just getting attitude from the employees. The app is a great alternative!! It’s fantastic the way the menu is set up and I’ve never had payment issues or issues with employees misunderstanding what I want. However, I’ve only used the app three time in the past three months, because well, it just doesn’t work. Try to log in: “Sorry, there was a problem with that request”, try to select a location: “Sorry, there was a problem with that request”. It’s frustrating but it is enough to turn me away from business when the employees that work there have awful customer service just as much as this app doesn’t work.

I want to love it, but I only like it.. Being a mom I really love ordering on the mobile app and not having to unbuckle the kids to go inside somewhere to get my food/drinks. I’ll go here for my drinks 100% of the time, especially if they keep the 1/2 price happy hour deal all day. My problem with the app is that I have to buy a gift card instead of being able to do a purchase with the exact amount of my total (unless I can’t figure it out-which means it’s not easy to figure out if it is available). If my total is $4.65 I want to spend $4.65 or be able to pay in person, NOT have to buy a $5 gift card over the app. Great marketing idea with all day happy hour- I’m sold! Gift card purchase is annoying and deters me from wanting to buy a $1.50 drink and having to spend $5 instead.

Needs improvement. Ordering and payment process is easy enough but it doesn’t allow for someone else to pick up your order without calling the location which defeats the purpose of an app. I placed an order for my husband to pick up. When he got there I went into the app to check him in but it told me I was too far away. I turned off the locator and it signed me out. So I called the location and they told me to have him buzz the intercom and say he’s there to pick up my order, which he did. After sitting there for a long time he had to ask for the order again. When it finally came out he asked what the holdup was and was told they forgot. This could have been avoided if I could have checked him in. Certainly I’m not the first or last customer to have someone else pick up an order. And of course the food was not hot since it needlessly sat there for so long.

App great, store integration needs improvement. We love the app and use it often. Most stores we use do not accurately alert the store that you have checked in at a stall. The stall welcomes you and tells you your order is being prepared, for there doesn’t seem to be anything in the store that appropriately informs the workers you are there. We generally still have to push the button at the stall, and our order oftentimes doesn’t not seem to be much quicker than if I would have just ordered at the stall. Also, we often order real fruit additions to drinks and more often than not get liquid flavoring squirted instead, there seems to be a difficult time translating the online orders into what is made, this happens at multiple stores which potentially indicates there is a flaw in the system rather than a failure of the employees to do it correctly. Additional review, don’t require a unique nickname for reviews. Making up names over and over again is not enjoyable.

Manager of Sonic (5256). I’ve watched the app be used by thousands of customers for the past 2 years. The ratio of positive/negative experiences is about 1/4. Never can we ever give a phone number directly to the ORDER AHEAD portion of sonic which we as a store managers is told is managed by a different entity/company that IS NOT SONIC. Customers constantly have problems with being charged upwards of 3 times for one order due to “server errors” that sometimes all together make the order not exist. We have absolutely no directive for handling app problems and nor does anyone who uses the app. They are told to contact sonic Corp. who which tells you to return to the store and talk to the same manger you’ve already spoken too whose also being told to tell you to call sonic. All around confusing to use and handle ESPECIALLY when errors (outside of customer errors) occur. Hope this give insight to whoever the developer is as I’ve made this same comment to my corporate bosses who tell me to continue to tell people to contact sonic.

Don’t waste your time using this. Had the worst experience with this app. They were out of all the items for my order and it took staff about 10-15 minutes after I had already arrived and checked in for them to tell me that they couldn’t fulfill my order. After asking for a refund staff directed me to use the app to request it. So after putting in a claim I was contacted once to alert me that they had received a claim and wanted additional information to follow up on it. I gave them all the Info and after a week of waiting to hear anything I only received an email asking me to complete a questionnaire over my experience with cut toner service. I sent them another notification asking for an update which led me to believe they had went ahead and ignored my first request. After that on the same day they sent me two emails and finally notified me of my refund that would be given in about 5-10 business days. DONT WASTE YOUR TIME ORDERING THROUGH HERE unless you have complete faith that everything will be okay. Cause goodluck seeing that refund in a timely fashion.

Maybe Im just grumpy. Waiting about a month to write this. Ordered a meal and a sundae through the app. Get to the store and they are super busy. Waited over 30 minutes for my food, which I can understand not being on their A game all the time. So I get my food but no sundae. I have to go inside to bring this up and get an apology and that since I ordered through the app I could not get my sundae refunded. I could get a free drink. I said no thank you already have a drink. I will email the company. This is the part that gets me grumpy. Emailed and received a response stating I could get a free drink loaded to my app for my next purchase. I don’t agree with having to spend more money to get less value that Sonic already kept. Now Im out the $3. Not a huge loss but I would have rather given $3 to a person or mom and pop shop and not a large company.

Review. I usually use the app at one particular location. Last night I went to a different location and still regret it today. I was near there so placed order on app at 8:39 and scheduled pick up at 8:45. I arrived at 8:43 and checked in. It showed my order was in the kitchen. A couple of minutes later it said someone was headed my way with my order. I waited another 15 minutes then pressed the call button to see what was wrong. No apology, just that they had received other orders. When my ice cream finally arrived it was past 9:15. I asked him don’t they give the app priority (that’s what they advertise). He told me know, they were just busy. I noticed and told him it would have been quicker to go thru drive thru as I noticed where I would have been came and went, also the cars on both side of me came and went. Needless to say, I will never return to that location. But also, I am a little sour on the app, it doesn’t seem any faster than drive thru plus you feel the need to tip when it is brought to you and no such pressure at the window. I am not happy with Sonic right now.

Great App & Savings. Gave the overall app a 5 star as its well thought out on the user side compared to other apps for fast foods. Super convenient to allow order ahead, check-in upon arrival, the stall you check-in for order pick-up even recognizes its you with an on-screen welcome back. The one thing I would like to recommend is a field that allows the ability to add and/OR comment/note when ordering if for instance you purchase a Butterfinger Blast and want extra butterfinger, an option to add extras. It allows you to customize the product you order, but not add extra. Or for example you wanted Texas Toast on a combo instead of a bun, or extra pickles. There is no option to do this. Either way, it’s still a top of the line app compared to other restaurants. Thanks for the convenience.

Terrible service!!!. I visited the Columbia Heights Mn Sonic on the following day after I received a notification of the $1.99 Footlong Chili Dog. When I got to the window a girl was outside to collect my payment but I struggled to get the deal to come up in the app and the manager came out and asked if there was a problem and proceeded to snatch the chili dog from her hand as he disgruntled and said it’s been a problem all day and neither employees were willing to do anything to resolve it but refuse to give me my order so I left. I then tried again a couple days later and ordered 2 chili dogs but when it was time to pay, I realized I had to order on the app but again payment was due and they were not willing to help so I paid over $16 for 2 footlong chili dogs and a cream slush. I received no receipt. When I checked the menu I saw that what I was charged was for the combo which obviously was other items in addition to the chili dogs. I will never pay that much at Sonic again. Management at this location is by far the worst experience ever! I will be requesting a refund for my troubles!

Incomplete menu and more. I have given patronage to sonic for many years but their continued failures to provide a better app experience is about to end that. It seems that nearly every time I chose sonic as my go to for the day there is something missing from the app or that the app isn’t working properly at that location. If not that then it’s a lack of options on the menu that matches the location I had selected. I understand that different areas may offer different products, however, it should not be so difficult to provide the menu for the selected location. The app already lags far more often than it should, and loads slowly. A franchise such as sonic cannot compete if they cannot provide these simple expectations, which would maximize their customers pleasant experiences.

App is Good, Staff is HORRIBLE!!!. 2 years ago, I NEVER had to check my order….. Now they forget one or 3 items every time!! Where did all of the great workers go?? The app works great, it’s easy to navigate and user friendly. Sonic should have a better rewards program for their frequent visitors! I use to stop at Sonic daily, but now that the service has completely went to crap, I actually dread having to stop! I’ve actually been in the parking lot with 2 other vehicles and had to wait 23 minutes on my app order! I pressed the order button just to be told “Well, we are really busy.” Really, you’re busy with only 3 vehicles here??? Just today, I waited 19 minutes and was missing my large mozzarella sticks, large onion rings, ordered a large sweet tea and received a large coke that was watered down with very little ice. I see more and more of this at other fast food restaurants as well. Sad & Frustrating at the same time.

App works properly only sometimes. I have sporadic problems with the app. Today, while trying to place an order, I kept getting the message that my order timed out and to please try again. Each time I “tried again” it would prompt me to “reload and confirm”. After “trying again” about 5 times, I realized that while my order wasn’t being placed, the app was reloading my card. I now have over $50 on my Sonic card. That is not okay with me!!! I have other apps that I use to order ahead. Sonic’s is the only one that I regularly have a problem with. I love the taste of the drinks that I get at Sonic and I like it when the app is working and I get my favorite drinks 1/2 price. Experiences like today make me want to stop using the app, which will cause me to stop coming to Sonic as often. Please fix your app.

Unable to cash out issue. I love this app and it has worked great for me until recently. I’m able to use all functions up to the point I cash out my order then it will go no further. I have deleted and reloaded the app, changed payments, bought a new phone (I phone 13) and updated all app and forms of payments but still hit the wall up to paying for the order. Does anyone else have this problem? Also, I’ve noticed in the past that the app doesn’t always have the same menu items offered at some restaurants (specifically in Mississippi). If you have any ideas how to solve my problem my kids will love you since we do not order as often since we jo longer have ‘round the clock happy hour!

Sonic drink fan. The app makes it easy to place my order and pick it up.. I was going to give it a 4, but just dropped it to a 3 because when I tried to post my previous well written and thought out response it said my "Nickname" was taken then closed without allowing me to choose another one. Now I have to RETYPE EVERYTHING on my iPhone!!! 1. When setting up app, it allows you to use Facebook & choose what to share. If you don't share everything, it gives you an error. It should tell you it needs an email. 2. After using it for about a month, it wouldn't open when I tried to pay. I called the number in the app, and it wasn't for the "MySonic app" troubleshooting. That is a different number... 3. I already forgot because I'm so mad about having to RETYPE the issues.

Still glitchy?. Still glitchy? No, because a glitch would be a minor problem. This app continuously fails day after day after day. Ads pop up as soon as you’re able to log on and that’s if you were able to log on. Once the ads pop up, the screen is froze and you can neither log off or continue. Instead, you get the message that your request cannot be processed at this time. There’s nothing you can do. If you delete and remove the app, and then download the app again, you get the same message. After a couple of days, you’ll be able to download the app again without the message and without an ad freezing the screen. Then you’ll be able to use the app one time before the process repeats itself and you have to wait days again. Who needs an app that can only be successfully used every couple of days? No one. The convenience of the app is what took me to Sonic. Without the convenience, there’s no need to go to Sonic and pay over $3.50 for a drink.

Check-in sometimes doesn’t work. I checked in when I parked at Sonic and waited for like 15-20 minutes before I decided to press the red button on the display. They said they didn’t receive my check-in, even though I saw my name show up on the screen and it said they were preparing my order. They finally straightened that out, but then when they came out with my food they didn’t give me part of my order, and they still charged me for it. Sonic literally stole a couple bucks from me. Edit: Just happened again. Waited outside for 20 minutes after checking-in in the app. No one ever came outside. Pressed the red button. No response even after waiting 10 more minutes. Called them several times. No answer. Had to actually go inside and be a Karen about it in order to get my order. And I HATE being a Karen about stuff, especially since my mother bears that name and also happens to be the quintessential Karen. Unbelievable. I’m deleting the app and eating elsewhere from now on.

Tips. Get with the program people. No one carries around cash? Not even needed for toll roads anymore. You have have the ability to use state of the art technology & you “could” update your software. I was told that y’all had problems over 10 years ago. Wow! That’s a long time ago. A lot has happened since then. Please allow your employees to get tips by credit card through either the app or on location. Pizza is usually paid for in advance. And customers have the option to add on a tip upon delivery of food. So seriously, y’all have no excuse & your employees may stick around longer & be happier for it. And y’all are not even having to pay them more money, the customers will be glad to do it. It’s a win win win. And there will be smiles all around. You’ll see... Don't be a Scrooge when you don’t even have to be. The more you give, the more you will receive.

Will steal your money. The app has struggled for me for the past year. And then I try to order and it won’t let me sign in to my account because it was “deactivated”. Sent me to multiple different representatives to try and address this. I have no received any money back on my account and they refuse to do anything to support me getting this money. They cannot delete the account that has my credit card attached to it but because “no one can sign in” it’s fine? But I wasn’t the one to deactivate it so how do I actually know that it can’t be reactivated and then used by someone else? Really sketchy overall. Do not recommend. UPDATE: I gave this app another chance, only to be scammed out of even more money!! I placed an order at a sonic only to get there to be told they could not make me that order. They couldn’t refund me, they had to have me call the stupid app people to get a refund who hung up on me and claimed my account wasn’t valid because they didn’t spell my name correctly!!! ABSOLUTELY TRASH. THIS IS A SCAM THAT SONIC IS CO-SIGNING OFF ON.

Seems useless. I thought I would download the app because I keep seeing signs at my sonic to order ahead. And I thought this would be awesome because it seems they never can hear me at my sonic. And I always end up having to scream my order at them. But after doing this, it asked me I’m up for a road trip, because no stores within 50miles from me will do a Mobile pay. So I’m kinda confused on that part. Also from what I see, you’re forced to buy a virtual card. So unless I want to drive Over 50miles to use it, I won’t be doing that. Also, what if my totally is $5.33 and i have to buy $10 cars? I’d rather not have a balance in some app that could potentially lose information. This is just stupid. I thought it would work like McDonald’s works. Order your food. Go to the restaurant, and check in and it uses your debit/credit card to purchase. Easy peasy. This was way more complicated than it needed to be. Also, stores: don’t advertise to download the app if you don’t even allow it at your location lol. What a waste of 10min of my life lol.

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SONIC Drive-In - Order Online 5.40.8 Tips, Tricks, Cheats and Rules

What do you think of the SONIC Drive-In - Order Online app? Can you share your complaints, experiences, or thoughts about the application with Sonic and other users?

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SONIC Drive-In - Order Online 5.40.8 Apps Screenshots & Images

SONIC Drive-In - Order Online iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 5.40.8
Play Store com.sonic.sonicdrivein
Compatibility iOS 12.4 or later

SONIC Drive-In - Order Online (Versiyon 5.40.8) Install & Download

The application SONIC Drive-In - Order Online was published in the category Food & Drink on 12 May 2014, Monday and was developed by Sonic [Developer ID: 776320175]. This program file size is 58.63 MB. This app has been rated by 1,951,165 users and has a rating of 4.8 out of 5. SONIC Drive-In - Order Online - Food & Drink app posted on 22 January 2024, Monday current version is 5.40.8 and works well on iOS 12.4 and higher versions. Google Play ID: com.sonic.sonicdrivein. Languages supported by the app:

EN Download & Install Now!
Other Apps from Sonic Developer
App Name Score Comments Price
SONIC Recharge Reviews 3.6 3 Free
SONIC Drive-In - Order Online App Customer Service, Editor Notes:

Welcome to the new Sonic app! We've made your ordering experience easier with more personalized content, improved visibility to menu prices, and enhanced rewards functionality. This latest release includes bug fixes to improve your experience.

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Find on this site the customer service details of SONIC Drive-In - Order Online. Besides contact details, the page also offers a brief overview of the digital toy company.

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