Thumbtack: Hire Service Pros App Reviews

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Would not recommend this business model. Taskrabbit’s app isn’t very business friendly. You are charged for a potential customer reaching out to you. Most customers reach out to between 3-4 pros per job. That means you and 2-3 vendors are paying taskrabbit just for that potential customer. Meaning if you aren’t selected you paid anywhere between $15-$60 for a customer to message you. Often times customers don’t provide enough information for you to accurately quote a customer as pictures, descriptions, and customer knowledge is lacking. So if you reach out to a customer to quote and need more information you just paid Taskrabbit to get more information. It would be nice to only pay if your accept a customers message request. But Taskrabbit is instead incentivizing customers to reach out to up to 5 vendors. Meaning each vendor would pay $25 dollars each. Taskrabbit just made $125 dollars off the vendors and only 1 of you will be selected. Meaning everyone else is out $25. Taskrabbit should allow vendors to read the description and accept or decline the customer before the vendor has to pay. Taskrabbit should require more information from the customer before allowing them to reach out. Customers also sometimes select the wrong categories meaning the job appears bigger than it is and Taskrabbit will charge more. Now you must get the job to even have an opportunity to break even.

Scammers on this app. The concept of Thumbtack seems great, but I’ve learned my lesson, and will only hire people who are recommended to me by friends or coworkers rather than look for them on this app. I hired a contracting company via Thumbtack to remodel my shower, and they ended up being a total scam. They destroyed my shower and I have now lost $3,000 and will have to go to small claims court, in addition to having a new company re-do the entire job. I let Thumbtack know of my experience and that they have scammers on their app, and they acted super concerned but the company is still on there, ready to scam the next inexperienced young homeowner. Many of the companies on Thumbtack hardly have websites outside of the app, which I have now learned is probably because they had so many one star reviews on google and yelp, that Thumbtack was the last place to go. While it seemed super convenient at first, Thumbtack is no more reputable than Craigslist. I gave two stars instead of one, because they were at least responsive and friendly when I made a complaint, even if they did absolutely nothing about it.

DONT USE THIS APP. I have been using this app off and on for some time. Recently was on to hire a small electrical job and sent my info out to the pros…then all of a sudden my account was deactivated. Contacted support to find out what the deal was and they said it appears I’m under the age of 18!! Then they wanted me to provide a government ID to prove I’m 60!! I told them I am not giving out personal info to them especially since they won’t tell me what caused the under 18 flag on my account. They said we can’t tell you that information!! I told them it must be a glitch in their platform cause I can’t be 18 years old over night when they can plainly research and see Ive hired off here before. I have several emails back and forth with these people and told them that if they can’t tell me or fix this problem that I would be going to social media and letting everyone know what horrible service they provide. This app isn’t worth giving them a picture of my personal information! Deleted app and posting on social media. Please don’t bother with the canned response that you are giving to other unsatisfied customers

Poor customer service. Thought this would be a good resource and used the app a few times to hire a pro. These pros are not background checked as the app states, the person I hired was awful. He wasn’t a licensed contractor as advertised. My experience with him ended with me being way over charged from my original quote and having to call the police when he attempted to string arm me and into wiring him final payment without an invoice, proof of work or him even finishing the work. He refused to leave my property till I wired him money. I contacted thumbtack and waited over 5 days for a response, all the time being harrased through the app by this pro. When they finally responded they only said they will look into it. You call and no one can help you. The trust and safety department does not have a phone number and the people who answer at customer service can’t do a darn thing. They are advertising these people and don’t back up the customer at all. Over a week later and still no resolution to my issue and under extreme harassment from the pro through the app I was forced to pay him to leave me alone. I would recommend using people for referrals and not this app.

Not transparent. If you are using Thumbtack to hire a professional, please know that Thumbtack passed is the cost on to the professional. If the amount they charged with ethical, this wouldn’t be such an issue. It’s understandable that there would be some cost because they are feeding the professionals jobs. The other day, a woman reached out to find a photographer for her daughters birthday. As a professional, I have my settings said to not receive birthday quotes. I do to a technical error, she reached out to myself into other professionals. We don’t have any creative control over who reaches out to us other than what we put in our settings. The three of us were charged $170 a piece. Thumbtack made $510 off of three professionals that were reached out to regarding a job that had a budget ranging from under 250 to 1500. Let’s say for argument purposes, her budget ended up being smack dab in the middle (750). After the professional pays the $170 charge, Thumbtack profited 100%. And that’s only if someone was hired because nobody can get hired and they will still charge us. My profile has been hidden to potential customers until I pay the $170 fee for the job I never wanted. So if you are shopping on Thumbtack, please shop carefully because the professionals are paying more and more for you contacting us, as we continue to lose creative control. It’s pretty sad.

Had a bad experience with first attempt but 2nd one outstanding. Super helpful service and while, after my first attempt that did not turn out well (Did not show up, called 3 hours later, tried to change appt days around last minute….) I tried one more time. Second “handyman” could fix all the things on my list and was very good at his job and had a really positive attitude, spent an entire day. I will add that after first experience I received a disturbing email from Thumbtack offering me a discount on my next service if I wrote a better review for the gentleman that did not show up after i waited at home half a day for an appointment scheduled 2 weeks earlier. That would be lying and setting others up for a bad experience. Bad idea Thumbtack. Reviews are reviews and am always happy to write a good one, and will be honest.

More transparency would be great.. As an end-user, thumbtack works great. However, I wish they would have told us more about what it means when we reach out to multiple people for a job. I reached out to find a photographer for an event that I’m having tomorrow night. I put the job out there for three different people. As it happens, someone else was able to find a photographer for me within a few minutes, but two photographers reached out to me and informed me that they had to pay 10% of what the job would have been just to be able to contact me. I felt absolutely horrible and guilty. I canceled the event immediately after I found out, but it was already too late for those photographers. As the end-user, we should be told that people are going to be charged just for putting out an inquiry. Perhaps we would only reach out to one person at a time that way. I would definitely hesitate before using Thumbtack again.

Nice app not sure of its actual value in assistance. After reviewing repair people on yelp and contacting 4 and only having one return a message and actually give a quote within 3 days I turned to Thumbtack to get more quotes and even purchased the upgraded Thumbtack membership for $49. I contacted 3 ‘pros’ all three quickly responded and 2 actually did come and give estimates. Their estimates were double the cost that my original person gave for the same work that I found on yelp. I logged in today for another job and now my ‘member’ status has disappeared and I’m being pinged to by the upgraded membership. There is no way to contact Thumbtack account support- only technical issues about the app. So yes the search for local pros up to 50 miles away and their initial contact to give a quote is good. Double the cost of other person I contacted and have hired was ridiculous-these quotes were even double what Thumbtack indicated the cost would be. So……

Don’t use thumbtack . Beware ! Unprofessional contractors. Unfortunately, my experience with this contractor was profoundly unsatisfactory, compelling me to advise caution to potential clients. Despite the expectations set by their professional commitments, the service delivered was markedly below standard. Upon completion of the work, my residence was left in a disarrayed state, with painter's plastic negligently discarded throughout, a pervasive residue on surfaces, and an unbearable odor reminiscent of unsanitary conditions. The lack of adherence to a promised timeline further exacerbated the situation, indicating a significant discrepancy between the contractor's assurances and their actual performance. While I am uncertain if the choice of platform (Thumbtack or PatchBros) influenced the quality of service received, it is clear that the level of professionalism and respect for client property was profoundly lacking. In light of these experiences, I am unable to endorse or recommend the services of this contractor or the platforms through which they were engaged. The condition in which my property was left — notably the unpleasant odors and general untidiness — is unacceptable and unbecoming of professionals in this field. For those considering this contractor, I strongly suggest exploring alternative options to ensure the integrity of your property and satisfaction with the service provided.”

Vulture Capitalism at its Worst. “Free quotes” eh? Wrong —they charge all the people contacted including anyone who doesn’t get the job, & if you request to book then they charge them 3x more. This app is meant only to extract as much money as the company can from the service providers and in doing so promotes a race to the bottom, in which the cheapest & thus worst paid & most proportionally extorted by the platform rises. Furthermore, it’s clear the top listed services are almost certainly determined by what the provider is paying into the platform—in which case specialized services sink beneath a ton of nearly irrelevant listings for providers with no developed skills but who list themselves in as many categories as they think they will get contacts from. Sure, there are ratings & what can be gleaned from the reviews may help in getting a bit of info, but really it’s basically a yelp situation where they can write whatever they want regardless of what the provider did even if it’s a complete distortion of reality. It’s not a system that is even interested in what’s being offered—only what they can extract in blood money from a listed service provider.

Keep independent contractors strong!. Love this app! Sometimes you find a bargain, sometimes you pay a premium... depends on the job and how niche it is. When you post a job, the questions the app asks are simple, but thorough enough to properly categorize the job for specialized bids. You can upload photos of the job to help contractors provide a preliminary estimate, which helps to whittle down your prospects without too many tiresome in-person bids. The app appears to have a ‘premium’ function for contractors to see and respond to your jobs earlier, so it’s best to wait a day or two (if you can) to respond. Personally, I like to wait to see where the independent contractors with good reviews and reasonable bids land. Personally, I’m a big fan of supporting folks that work hard and steer clear of involuntary schedules. On the flip side, there are a lot of reputable, market-priced, local businesses that find work through this funnel too. It has all sorts. Big fan!

Loose Middle Man with no accountability. **The company responded to this post saying i should reach back out to the person assisting. I will update this to let you know if they stand by what they claim. Use the app to hire movers. Long story short movers did not honor time to arrive nor did they honor their guarantee to protect or repair damage they caused. The most unprofessional movers I’ve ever used. Once I got thumbtack involved they acted as if they cared and would honor some type of warranty. I followed all the steps. Weeks go by and hear nothing back. I follow up with thumbtack and they say it’s too late the time expired. I asked I don’t understand I filled out all the paperwork and they said well the time lapse and I should’ve filled out something else which they never sent me. I asked them the last time they communicated with me and they told me a certain date. I showed them that before that date I responded with signatures and required documents and they told me they will not respond to me about anything related to the claim. They are a loose middle man with no accountability I HIGHLY RECOMMEND NOT USING THEM. I now have to go through small claims court.

What a complete waste of time.. I needed a small home repair, and this app provided a number of local companies that offered what I needed. I contacted four that had fairly good reviews. Three responded immediately. Two asked for photos. One set an appointment to come out in person to review the work. One of the “photo” guys got back to me immediately with a quote that was clearly excessive. The in-person quote was much more realistic and he was very detailed in explaining what was involved. I decided to go with his offer. The second “photo” guy eventually got back to me, but by that time I had already selected the other service provider. The forth service provider never responded. Unfortunately, the in-person estimate told me he was very busy and it would be at least three weeks before he could get me on the schedule. He said he would be in touch once he had a date for me. That was over a month ago. No call to set the schedule, no contact of any kind. Ghosted. Then the texts and emails from Thumbtack started. Four or five a day trying to get me to schedule other projects. I finally had to unsubscribe to get that to stop. So here’s the bottom line: more than a month later I have to start all over. The app did nothing but waste my time and flood my inboxes with worthless sales promotions. Deleting it now.

Beware: app pushes their pay platform; some providers aren’t signed up for it.. This app has been a complete headache. Very difficult to use. I’d give it zero stars if I could. The app advertises their pay platform stating it’s safer and easier to use. I decided to use the app for payment. No sooner had I done that, I received a message from the provider that they weren’t set up for payment and could I please reverse the payment. Of course, I have no idea how to do that. I found a place to email customer service and ask about reversing the charge. Four days later, I’ve heard nothing from Thumbtack. Yes, I can contest the charge on my credit card, but it takes time, and who has time for that. I’m highly annoyed. Additionally, I asked for a estimate from another provider but later decided to go with my first choice for provider. Evidently, if I don’t “cancel” my request, the provider gets charged $25. That’s ridiculous. Anyway, this app is poorly designed and extremely aggravating. As soon as I get my $ back, l will delete this app for good. Way too many issues!! Avoid it!

Great app. I used thumbtack for the first time. The app itself works very well. The first handyman I tried to hire was a bit flakey, but that is not the fault of the app. I hired a different person I found through the app, and it worked out great. The app did a very good job of finding several individuals, however my job was fairly small and there were some who I was connected to who were not willing to travel very far for a small job. That made perfect sense to me. The messaging within the app was very useful to discuss with the professionals whether the job was of interest, schedule meetings, send quotes, etc. Hiring someone to work on your home can be stressful, but I was able to get my project completed in 3 days using thumbtack. I don’t think I could have done that using the internet and email. In fact, several companies I emailed prior to downloading thumbtack still have not replied. Overall, I’m very satisfied.

Awesome app and service. Thumbtack is an extremely useful service to use if you’re looking for various services to be performed and you don’t want to waste time endlessly searching the internet for the right company. With Thumbtack all I have to do is describe the service I’m looking for and then sit back and wait for the professionals to come to me and then choose the better quote or company. Thumbtack online has been such a timesaver and now the app makes it even easier to connect to professionals wanting to get my business. Overall I’m extremely happy and impressed with Thumbtack’s ability to match customers with needs and the companies that can best help them get their “projects” completed. I would definitely recommend them to anyone looking to get something done but doesn’t have time to search the web looking for someone to do it.

ZERO STARS. UPDATE 1/21: contacted as they suggested in their response, still no help. I wish I could share screenshots of their crappy assistance. Thumbtack support does not have your back and their guarantee is an absolute joke. Had a contractor severely delay our bathroom renovation and when reaching out to thumbtack for help their solution was talking to the contractor and basically acting as a mediator rather than providing any actual help. The contractor has blocked us and has NOT completed the work after it has been 3 and a half months since they started. We are left with an incomplete guest bathroom and the work that was done looks like crap. Now we have lost our money and have no bathroom for our guests to use and still no support from thumbtack other than them telling us to talk to the contractor who has blocked our phone numbers. I have tons of screenshots, text messages, emails from both the contractor and thumbtack to show their horrible service. Now we have to spend additional money to make our bathroom usable for our guest. Very disappointed and frustrated with this whole situation. I wish we had never trusted thumbtack to help us find contractors to work in our home.

Screening providers. We’ve used Thumbtack 6 times now. Only 2 have actually done the job. The others were NOT knowledgeable about the jobs they were hired for. Two of them have cost us a total of $500 to replace or fix their mistakes. We had to replace parts they broke on our awning. One said he could build us a gate for $175 and took 2 days for a 4 hour job and left a huge mess, dug up my grass by the gate because he made the gate wrong.. put the post in wrong, didn’t replace the other post.. I could go on and On . When he decided he was done he gave me a bill for $350 when he said $175 and it’s going to cost me another couple hundred to fix it Thumbtack should screen their providers better. Like I said, only 2 people out of 6 did their job. One of those ended up charging 8 hours at $55 an hour when he quoted 2 hours but he wasn’t aware the first guy hired to do it broke some pieces so we had to order pieces which made that take more than 2 hours to fix

2nd review. I’m only writing this review because the developer responded to my review and was so kind to give me a link for helpful tips and stuff and maybe “I” you know “me” because of course it’s the the other 4, not 1 but 4 professionals that didn’t respond to my project from 3 weeks ago, it wouldn’t be them. You can go find my project for my washer problem about how I explain it’s not spinning or draining. Now if I could take pictures as you suggest of a washer not spinning I would but usually the lid has to be closed for the spinning part and I would need it open for the picture 🤔. So that won’t work, I mean maybe I could rig something up like macgyver to try and capture a non spinning washer with my waterproof camera inside the washer 💡🤔! I mean now we’re getting somewhere........I hope your understanding all of my sarcasm here and just and look up my account and my project. I wouldn’t be so sarcastic if I didn’t notice that 2 of those professionals didn’t just get 3 new reviews since I’ve freaking summoned my project. Now I’m going with sears appliance repair instead of your app. This is the 2nd time in the past 9months I’ve been disappointed in this app. The first time wasn’t the app fault it was actually pricing but this time 4 professionals not responding is ridiculous

Scammers. I used the app for about a month and for every lead they charged different amounts. I spent more on leads than I got paid as an output. I lost both time and money, and when I call customer service for problems, they transfer to 3-4-5 departments and lose 40-60 minutes if they even connect you to the correct department. Sometimes they put me on a 40 minute hold for one transfer and once I reached the department they hung up. You lose more time if you end up waiting on the phone, ending up with losing the money inputted for the lead. I had a customer hire me, I called them and texted them, and after a while the customer reached out and said that his problem was already fixed 2 days ago, meaning they sell leads, charge with no real jobs. Last time I called tech support, and let them know of a problem of the customer’s missing number from a lead, John from their service advised me to deactivate, and I was convinced that this is completely a scam company. Thank you John for the good advice. My last call was on June 29, 2:30 PM PST.

Kinda scammy. Went on google to find a cleaner, I selected a time and date I wanted the service, initially it was 125, after I made the time selection the website told me I’d hear back from the person within 4 hours. I heard NOTHING but they CONFIRMED the appointment via text and email, with no follow up in regards to if I THE CUSTOMER wanted to move fwd with the service. I had to actually download the app in order to cancel and send a message to the service provider that I wasn’t confirming until I basically got a price quote because Cole to find out they were gonna charge 350 for the service. Additionally it wasn’t the person I initially thought I was going to be hearing from. Soooooo to me it feels like they get you on google, and in order to make changes or cancel you HAVE to download their app. DO NOT USE. Especially if your “waiting to hear back” because they will book you and if you’re not careful I’m sure they will come to do a job and you’ll get stuck with a huge price gouge for a job you wanted a quote for first.

This App charges the contractor when you select them. As a small business owner, I depend on the integrity of Thumbtack to provide quality leads. For the homeowner who uses thumbtack to find qualified contractors, this app is a great resource. Unfortunately, when a homeowner selects a contractor, the contractor is immediately charged to contact said homeowner. Most of the time, the homeowner selects more than one contractor, which if fair…they want the best price and want to feel confident that the contractor they selected will provide a premium service for their project. There are times when the homeowner changes their mind, maybe the project they had in mind is outside their budget after seeing an estimate provided by the contractor and they cancel. Maybe the homeowner feels inundated with the responses from the contractors they selected. Which is fine. Thumbtack provides ZERO support for the contractors in terms of refunding for the lead when the homeowner no longer cares to do the job or cancels. They keep the contractors money, and the homeowner is none the wiser! You would think they would have a better support structure for the contractors, whose money supports the business and financial side of thumbtack, but they do not.

Personal Information Spread without Consent. In the initial signing up for an account and/or to request quotes from companies, the app/site clearly states that phone numbers will not be given out unless you have selected the professional. Unfortunately, my phone number was given to multiple companies including ones I hadn’t asked for quotes. Not happy that my information was given out without my consent. Update in Response to Developer Response: I do not doubt that is true about the terms stating such, however, since that is the case, you should not include a statement that pops up saying “your number will not be given out….” Furthermore, as stated in my original review, my number was given to MORE than just the pros I picked to reach out to. So with the addition of the statement that popped up saying that would not happen, as opposed to being spelled out as that it would, being contacted by random companies that I had not chosen to reach out to felt like a breach of my privacy. That is my biggest concern.

Better than the competition. I tried the competition with the woman’s name who doesn’t own it anymore and was severely disappointed. I actually went thru their HA partner and they ended up stealing $150 dollars from me. That’s a long story and not worth boring people with. Long story longer, I needed contractors in Oak Harbor, Wa and was having the worst luck. Either they wouldn’t call back or would take so long I’d already moved on. Some would start the job then disappear. I signed up on Thumbtack and put word out for a handyman to install a faucet and disposal in a remodel, then I inquired about rodent control. Both called me in a quick response time and set up service with fair pricing. Gave me peace of mind and took stress off me. Thanks ThumbTack. You obviously do your due diligence while aiming to take care of both your contractors and customers. I’ll def be using to find more solutions to the continual issues with property ownership.

Don’t download this app whether pro or customer. I just had a scary conversation with a potential pro. It was for tile project that I needed done. He was very upset because in the messaging app, I told him that I decided to just go with another pro. He called to yell at me to say he got charged $60 for contacting me. I guess he was trying to get his money back or something. He then went on and on. I have now been hold for over 7 minutes to talk to a human being at thumbtack and could not get anyone on the phone to report this conversation. I’m very worried that this person has all my contact information since as he advertised that they paid $60 for it. It’s sad too as I used the app to get some good contractors before but I don’t need psychopath getting information. I usually look at reviews and have seen a pattern now of other contractors doing same. I want to add that I have looked at other 1 star reviews and this does appear to be a problem on this app. It’s unsafe. You can’t talk to a human being for support, the text support takes hours for a human to reach, & I even texted and sent a screen shot but apparently their text support is AI. There’s no way to talk to them about a contractor that you did not hire and apparently they don’t kick contractors off the app who abuse customers because other people have written same.

Very good - one exception. Has been very helpful and easy to use, mostly. Easier than Angie’s list which I’ve stopped using. No specifics but it’s just been east to use and effective. The only thing I don’t like in the app is when you’re choosing a contractor to contact, the app tries to narrow down the project needs and fit with contractors capabilities, you go through all that data entry for a contractor and often only then it tells you the contractor is Not a fit and suggests others. In those cases it’s not obvious at all why there’s not a fit. I’ve tried removing specific project needs but still the contractor will be “not a fit”. There was a contractor I wanted to try because his cost was quite a bit lower, but no matter what I tried in the app it would not let me contact the contractor. In that case, it seemed this contractor could not do anything at all since no matter what I entered as project need, the app did not include him as a fit.

Their partnership with Soothe is terrible. Used to book and or find massage therapists through this app. You could see who it was, if they’re reputable, reach out etc. Come to find out they’ve now partnered with Soothe, and you can no longer find massage therapists on here. They direct you to soothe. Ok no problem. I’m trying to book a couples massage for my Gf or at least back to back massages for valentines day. The soothe app is hornendius. They have next to no massage therapists, they make you pick a date and time in order to see who’s available instead of just seeing who exiss and then reaching out to coordinate the best date and time. So you sit there picking 40 different dates and times to see who’s available, if anyone. Then they want you to just book it and send some random person to your home who you’ve done no background on. I imagine Thumbtack did no due diligence before partnering with Soothe. I live in maimi and they barely have any massage therapists on the soothe app. So i deleted Thumbtack and Soothe. Not worth the time anymore. Just booked a spa day for the gf instead 🤷‍♂️.

Be weary of the rude and greedy providers. I found an in home tv mounting provider via this app. Less than 2 months later...the entire mount was loose. When I reached out to the service provider in an attempt to rectify the issue. He told me there was nothing he could do for me since I didn’t purchase the mount from him. The description of services indicates that the provider offers a free in home estimate to make sure the products being used are going to reflect the quality of the work. This consultation was never offered to me. The service provider then proceeded to tell me that this instance was my fault bc I should have asked better questions. As the consumer, how would I know which questions to ask? He also told me that it would be an additional $200 for him to come out and “repair” the mount. I told him that it was ridiculous that I was going to be out of nearly $400 to have a service completed correctly. He said that I was the only one who was upset bc he was the best in town, there were no other prospective providers that would be as good as he claims to be and ultimately I would be the one suffering. I have reported this company to the BBB since I can’t get any assistance via the app. I’ve already deactivated my account and deleted the app. Such a total waste of time and money.

No longer gives quotes. Rates too high.. The concept of this app is a great idea for a small business owner such as myself. It gives me a chance to market my counseling business to people in need of those particular services. I initially signed up for instant match in which the customer receives an immediate response when they put in a request. BAD IDEA!!!! Thumbtack did not give me an accurate idea of just how much these rates would cost and I ended up being charged over $40 in less than a week. I then turned off instant match and would send quotes only to the customers I chose and was told just how much I would be charged for the quote. The rates varied anywhere from $1-$12 and occasionally I was given the opportunity to quote for free. This was very reasonable although it was a gamble because the majority of the time, the customers would not respond to my quote. I recently received notice that Thumbtack has changed their policy that I would no longer be charged unless the customer responded to my quote. This seemed like a great idea! I could still pick the customers I wanted to quote but I no longer had to worry about spending money on customers who were no longer interested in counseling. I assumed the rates were about the same as they were before. Boy, was I wrong! I was charged $23 for my quote! That is way more money than I am willing to spend for someone whose business I may not even get! I will no longer be using Thumbtack for marketing under these new rates.

Good app but issues. I’m glad I found this app because the lady that’s helping me is super nice, but the app has issues. First, it takes too long to open the app up. Like if I’m quickly messaging one of the pros and close out the app, I have to wait instead of being able to reply right away. I know that sounds stupid but it’s just tedious. Second, when I’m messaging a pro and she messaged me back, I couldn’t even see her message. I know she sent one because I saw it in my notifications, but it won’t show up in chat. Lastly, Thumbtack sent me and email saying that I got a pro and I should confirm it. Sure I’ll press yes. I press yes and it brings me to a site to leave a review. I decided from the beginning that I was not going to review her until I got product. Apparently if you click a star and click out of it without hitting post it will post it anyways. It wasn’t even the review I wanted to give her. Until these things are fixed I’d rather just use the website.

Amazing idea and design, poor execution. The idea of thumbtack captivated me, the thought of getting my feet running around starting my own business sounded amazing and a dream come true. The layout of the app is outstanding and everything seemed to be coming together swimmingly.. until. Lead prices, not so much the prices as much as you pay for a “lead” before you can ever message the person. This is an amazing design for the company to make money though you may see no benefit, it’s also great for the customer... they have absolutely no idea you are being charged, so almost every time you message them even at THEIR request they often don’t respond or read your message and not reply. So we are literally paying thumbtack for people to ignore us. On top of that a week into using it I got phone call from a rep from thumbtack and they diligently tried to sell me a prepaid credit for $300. They assured this would increase my business somehow, and that they could get me more jobs. The rep was frustrated when I asked him why would I purchase this when the 6 leads I’ve spent money on haven’t replied or wasn’t a good match. I would be wasting $300. Basically this app would be amazing if you could give thumbtack money after the job was settled, I understand why they can’t... people would find loopholes around that system. So basically this is a horrible alternative to just starting your own business. I regret the money I spent here, you will probably regret it too

The Best Movers. I’m so glad I discovered “I Like to Move it Move it”. It’s not easy to find movers that are responsive, reliable, reasonable AND professional. I was impressed with Art from the start. He responded to my request for movers immediately. Communication was excellent and included a follow up after the move was completed. I felt valued as a customer and that Art takes his work very seriously. What he promises, he does. My movers, Sam and Elijah, were friendly, happy to fulfill special requests, quick moving and careful with my belongings. They came later than planned, but kept me updated the entire time with their estimated arrival time. With heavy rain the entire day to add to the challenge of a successful move, I couldn’t have asked for better movers and management by Art. I highly recommend this moving company and would most definitely hire them again.

Needs a rollback after a recent update. I’ve used Thumbtack for a handful of handyman-type projects. Some turned out great, and I continue to use those contacts, others not so much, and I won’t hold the app accountable for those situations. However, I will say that’s it’s become more confusing to use the app lately. After entering two details about your project, you are returned a list of pros who might match up. If you use that list to contact someone, your message to that one pro is now your overall project description. I was told that even though I’ve reached out to one person directly, the project is still available for others to give a bid “in the event the pro I contacted doesn’t work out.” Sorry, I reached out to one person, but it went to everyone?! I’m not a fan of that; it’s shady and super deceptive. Plus, you can’t change your job description unless you completely cancel it and redo it. This is a prime way for projects to get miscommunicated and the scope of work inaccurately quoted. Even more, it groups old projects of a similar nature with new ones. Very confusing. I’ll go back to using Yelp as it seems there is just a more solid base of reviews and contractors available.

Do your own due diligence!. I hired three different services through this app and I was extremely disappointed with two of them. I hired a man who thought he was a painter to do a large interior painting job. He did a terrible and messy job, and took several days longer to do it than estimated, which pushed back the schedule to put my house on the market. It was a very stressful situation. I was mad at myself for not interviewing him about his experience as a painter, I just assumed he was a painter because he said he was, and he was on the app. I also hired a window washer who was extremely problematic. After many promises and big talk I hired him. It took him almost six days to “finish” washing my windows, would show up and leave unannounced, and was completely unreliable. It seemed to me he had some serious personal problems and behaved inappropriately. I felt afraid to fire him, even though his work was very poor and I paid him when he said he was through, even though some windows were not finished as I could tell the next morning in the daylight. I was just happy he was gone and hoped I would never see him again. I will never use Thumbtack again to hire services again.

Amazing company and workers!!. I recently used thumbtack to find vendors for my wedding, I ended up having a really bad experience with one of the people I booked where she scammed me out of quite a bit of money, I left a pretty lengthy review for her and not even 10 hours later someone from thumbtack reached out to me to solve the problem. I explained the situation and gave evidence of what had happened and the employee quickly responded with my options and how to move forward with getting me my refund. Within a week I had a statement saying that I would get my money back with a time frame. The employee explained that they care greatly about who is advertised on their websites and that they would take further action to make sure the vendor I had would not be troubling anyone else. This app / website / group of employees are absolutely amazing and really care about the people using this platform!! I could not recommend them enough!

Costly and Risky. The only reason I’m giving this App 2 stars is because it’s a decent idea and it functions properly. Unfortunately that’s where my luck ran out. I hired three different “pros” and every one of them were a complete nightmare. The carpet cleaning guys took an exceptionally long time, leaving an actual puddle in my hallway which took hours to dry and now looks awful, $150 service. The house cleaning went two hours over their original estimate of 3 hours. My house is 1100 sqft, 3 bedroom 1 bathroom, it’s not a mansion. The actual cleaning was ok, but I had to point out several things that were overlooked and thankfully I did that while they were cleaning because they just ran out the door when they were done without me getting a chance to glance at anything. That service was $265. Worst of all was the lawn care men who charged us $200 to slaughter my rose bush with a hedge trimmer and ran over EVERY flower in my garden with a lawnmower. All of these professionals had all positive reviews on the app. I just don’t understand how I managed to spend over $600 and everything be THAT bad at the end of the two days. Please, be careful who you hire.

Guessing the 4.9 stars was before the outrageous costs for a lead.. I’ve been hesitant on fully setting up our pro profile, because I’m not OK with paying an outrageous amount in the upwards of almost $100 to speak with one customer who may or may not even go with us. I was on the phone calling into Thumbtack to understand how their system works and to ask questions before setting up our pro profile. I called midday, during the week and got a computerized voice message saying that they were closed, even though their hours showed they should be open; Also through text messages that wasted a half an hour of my time going back-and-forth with some auto responses telling me that they’ll get a representative and no representative ever coming to the chat. If their lead amounts were more reasonable, I would give it a shot but as of right now I’m not going to throw a bunch of money at some thing to learn and then realize it’s not worth it. They should consider offering a trial so we. An see if it’s a value and really being a business. For now I’ll keep on advertising with creative means with reasonable costs.

They steal money from movers!!! Customers too probably. Charged me $30 for a lead not in my preferences then said because I responded the charge was valid when in fact I was charged at the time of booking. I would of had to pay regardless. I’ve loss about $150 by them sending me leads not matching my preferences, you can literally deselect a city and go back and like clock work the city is added back and you will be charged. Talked to an agent and provided a screenshot when he said the city was still selected (on my end it was not). He closed the chat and stopped talk, the next agent just kept ignoring my point and referred me to some online blog. Ever time I proved him wrong he changed the subject. They will do anything to avoid refunding you money after they steal it!!!! No customer service number and will give you the run around, I told them I was going to dispute the charge and contact the bba and they said they would block me on the app if I despite even though they are the ones charging me for things I shouldn’t pay for. Don’t use this app they will still your money with the quickness and give u the run around!!!!!

Instant Match Failure. I’m a dog trainer that provides two services. One is in home training (starting at $60 per session) and a Board/Train Program (starting at $900 for two weeks). If someone is interested in the in home sessions, Instant Match sends a quote for $900 and I get laughed at. Or vise versa. If someone is interested in Boarding, instant match sends a quote for $60. Again, I don’t land the job. If I turn off Instant Match, which I’m forced to do, my quote is last to be seen and the potential client has already viewed the other quotes and contacted at least one other pro. In addition, the app takes so long to open it puts me at an even worse disadvantage. One final issue that keeps this app from 5 stars is the notifications. Why does the notifications go to email? Why can’t the notifications come directly from the app itself? This puts me at triple disadvantage in the time it takes to get competitive quote out to a potential client. With these issues aside, I will continue to use this app and hope Thumbtack continues to fine tune it because the overall concept is great and I can see its benefits.

Carpet Cleaning. I always find difficulties to get job done in a right way so I was trying hard to ensure hiring a real professional using your App. It worked so well that now this guy became my main contact of the job done. Your App works fine but one suggestion is to let user see what they said while starting new project. For example, if I said 4 rooms or 5 rooms with 3 flights of stairs while starting new project then I should be able to see. In my case, I have provided details for the cleaning to be done and got price quotation based on it but then this guy increased his price and I never had proof that I have included my project details when a new project for the carpet cleaning was created. Anyways, your App works great to connect dots between professionals and seekers. Just ensure you don’t allow someone without background check to get your App and reputability ruin over the period of your success. Keep it tight and get some big fruits of ROI.

From a completely satisfied customer. Folk, when, in the future I need a service that I can’t do myself, I highly recommend that you call this very professional service. I’ve owned 3 businesses in my career and ran a corporate business twice. And let me tell you the importance of the efficiency and teamwork. My first experience with having a team of folks working with me and not for me was at a Chevrolet Dealership in the 70s. From then on, I didn’t work any other way. And it paid me very well, especially in the latter years of my 50 year career. And believe this, after you learn the importance of teamwork, you’ll never do it any other way. Mike’s Movers is one of Thumbtack’s clients. And now I’m a client of Mike’s Movers. And since I already know how these two businesses got connected in the first place, it’s very evident and I wouldn’t call a service with anyone else. For those that don’t know, do a little research on “ The trickle down effect “.... That means, everything starts from the top. So, if you’re looking for a good recommendation, call Thumbtack,,first.

Thumbtack Great Company. I went with Angi originally which was a nightmare. Angi sent a gardener who scammed and took my money and did a hack job on a small part of front yard, dumped grass clippings on my sidewalk and driveway. Called Angi corporate and their public media on being sent a scamming thief which they literally did nothing but tell me they will give me his number to address this. I was shocked that they expected me the victim to deal with their scamming thief. I will tell everyone don’t ever trust or use Angi!! Thumbtack is an AWESOME company. Their PROs are truly OUTSTANDING! They care about their customers and the company follows up to make sure we find a PRO. When I told Thumbtack and my PRO what happened to me with Angi they were so sorry for what I endured and cared that Thumbtack was doing good for me! Closing THUMBTACK is the BEST and my PRO’s company Espinosa is the BEST too!!!

List of Pros to help with your projects.. I’ve used Thumbtack on several occasion for different projects. The projects have all been successful with a good pull of candidates. I only had 1 experience where the moving crew was beligerant and lost professionalism over a payment misunderstanding. They didn’t take cards or all forms of payments as they had stated. As a small business you need to be aware of how to process payments electronically. If cash is all you accept then it needs to be made clear in the beginning. If I could change something I would make the Thumbtack tack site more user friendly. Easier to communicate once you have hired your professionals so other don’t keep sending you offers after one has been expected. Make the review button readily available. Reviews are critical to choose with confidence and it also helps the pros offering services.

A & A Mechanical NYC. Yesterday (at 4:40pm) I went down to my basement and heard loud, running water. I soon realized I had a broken water pipe and the water was threatening to flood my house. I frantically called my regular plumber, only to find they had left for the day. So suddenly I was left to roll the dice and through Thumbtack found A & A Mechanical NYC. Adrian arrived slightly before 8pm (he had just finished a job in Queens) and went immediately to work. He assessed the problem, (the broken pipes were in the wall in our downstairs bathroom) and in under two hours the pipes were replaced. Adrian was professional, courteous, and skilled. If I had waited for my plumbers they would not have gotten to me till the next morning. Neither my family nor my two tenants would have had any access to water for over 12 hours. He really solved my after-business-hours dilemma. I would not hesitate to call him again and I recommend him highly!!

Unable to seek out bids or report contractors. Unable to seek out bids— I have used the Thumbtack app for over three years for all sorts of projects—new flooring/trim, pond repair, kitchen painting, tile work, and holiday light installation/takedown. The process of receiving bids was usually great, though I did hate the canned responses that you would allow to come through immediately, I have no clue why that’d be helpful for somebody seeking a bid on a specific project. In any case, I can’t even review bids anymore unless I seek people out individually, which defeats the entire purpose of how I expect to use this app. Unable to report contractors— I worked through a contractor through Thumbtack in December for the second time to have Christmas lights taken up, but they have evaded all communication for the last three weeks to come and take them down. There is no section on Thumbtack to report a contractor from what I can see, and I can’t add a new review because I already gave them a positive review for work they did in 2017.

Use Home Advisor Instead. Thumbtack’s customer service doesn’t deserve a star. We had a terrible experience with an electrician we hired through the site (way under qualified, never finished the work, went MIA and left fire hazards in our house that another electrician we found on Home Advisor later uncovered for us - thank goodness). We tried to contact Thumbtack when we had a problem with the electrician but was only able to open a dispute ticket to try and come to an agreement with the electrician. Obviously the dispute wasn’t going to get anything accomplished because I had already tried communicating outside the app with the individual to no avail. After the dispute closed because the electrician stopped responding (again), thumbtack said they would reach out to me within two business days. That was weeks ago. Home Advisor on the other hand called me after I hired the new electrician to see if i had any issues scheduling a time with the pro. Then they called a few days later to see how it was going and if I needed any help. A day after that I got another phone call from them asking how I would rate the electricians work and professionalism. Lastly, I got an email asking if I had any concerns with the phone rep from home advisor. Nice to have customer support...even when things are going well.

The history with thumbtack. I have been with thumbtack almost 3 years. I have watch them go from a platform I would recommend to just about any contractor to a company that just the same as the rest. Thumbtack used to be a reasonable and reliable source for getting new project leads. Now they are just like Home Advisor and the rest of the over prices lead generation companies. I’ve watched gutter projects go from $17 per to $52 per. Wow what an increase. Not to mention they allow a customer to choose from an unlimited amount of contractors. The competition is fine but let’s say,”Thumbtack is charging the contractors $40 per lead and the customer has selected to speak with 5 different contractors. Thumbtack makes $200 off a single lead while only 1 contractor will win the lead of course. The sad part of this equation is the lead itself will only go for roughly about $200. End of the day you only make $160 before expenses like paying for travel, and paying employees. Only 2 things can happen with this equation. 1. People go out of business or 2. Prices go way up for the home owner. It used to be a competition between contractors, but now it’s a competition between contractors and the middle man (Thumbtack). This defeats the purpose of even starting a business. The constant raising of prices really have me considering trying other avenues and letting thumbtack go.

!!!!!Scammers & Thieves!!!!!!. !!!!!!!Avoid thumbtack!!!!!!, they don’t provide enough information to customers for them to know what they are doing to the Professionals. When a customer uses the “⚡️Instant Book” feature it can charge the pro anywhere from $30-$300 instantly even if the customer is simply wanting to ask some questions and doesn’t provide all necessary information. This feature allows customers to book jobs for the pros without enough information or details to know if the job can even be done at the set time, charges the pro enormous amounts of money, and then when the pros have to cancel the job, which they had no part in scheduling, Thumbtack claims that a refund is not owed because the pro is just paying Thumbtack to connect them to customers. However, Thumbtack won’t allow pros to be connected to any customers unless they agree to turn on “⚡️Instant Book” which charges way more and does way more than simply connect you to a customer like their “leads” do. Thumbtack is hurting the relationship between Pros and Customers and Killing Local businesses in the process with this “⚡️Instant Book” Feature. It’s a “money grab” and should be illegal.

Misleading & Terrible App. Thumbtack charges pros for unqualified leads, literally charging every pro just for just having a conversation with a potential client even if the job isn’t booked. A prospective client can request up to 4-5 pros trying to get them to undercut each other’s estimate and then decide not even go through with the project. On average 30% of these potential clients don’t book appointments, they’ll just become unresponsive. Every one of those pros will be charged for a so-called lead between $10-$50 and have no recourse for recovering that charge from Thumbtack. It’s a total scam! Thumbtack’s instabook feature doesn’t work as intended and requires a ton of work to adjust the scheduling, while the app crashes half of the time. Also let’s not forget that Thumbtack grossly exaggerates the volume of work available. For instance you can have a $100 weekly budget for leads and they say you’ll receive between 4-14 leads, which is an outright lie. You’ll be lucky if you get 1 job confirmed without the client changing their mind. Thumback is ultimately just another tech company with zero accountability that rips people off.

Misleading and unhelpful. Thumbtack has changed drastically is the last 3 years. They have figured out how to make more money off the pro without ever being in the pro’s corner. This organization is under staffed and unhelpful. They will never come to bat for over any dispute. You could essentially get ripped off by customers and one of two things will happen. They will refer you around to other “teams” and you’ll never get a straight answer from anyone or they will do as they’re trained and justify why they’re right no matter the discrepancy. They have “teams “ where you can’t even speak to a representative on the phone “email only” so forget trying to reason with them , question anything or dispute. If they do get back to you by email it’s a minimum 3 day response time. It is in no way pro friendly. It’s for the homeowner and their pockets. Poorly run organization, bad customer service, poor in house structure and their payment system will leave you wondering if you even made more than you spent. I highly recommend other trade avenues like Angie’s list over this.

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Some flaws but amazing help. For the purpose that this app was created, it really fulfills its mission. I have been able to almost always find great help when I need with big and small projects. The only flaw I see is that their chat portal is really not up to date. There is a significant lag between when I get a message and when it shows up in their actual chat platform. I believe their api isn’t industry standard. I typically get an email or text which prompts me to check my messages but that is the only issue with the app. Have used it many times and will continue to use it. My problem with the app is not worth taking a star away from the great value it brings.

Poor Customer Service. I have had an account on thumbtack with 5-star ratings and my account was deactivated without any warning or reason as to why they deactivated it. Complete waste of money when they can close your account and access to your conversations with clients at anytime. I am a self-employed massage therapist and take great pride in the work that I do, and I have worked hard to be an all round 5-star therapist on every platform I am on with well over 200 5-star reviews. I am very disappointed in thumbtacks actions, and advise anyone looking at doing business with them to think twice. Leads can be expensive with the majority of them not turning into paying clients, and though the potential customer can be worth the expense, working with a company who will just delete your account for any reason without warning is not worth the trouble. Their are plenty of other marketing resources available which I would recommend looking into before using this company. God bless.

Problems with multiple bids in the same category. I put two jobs in for bid under the same category – tree trimming and removal. I put the first job in for tree trimming work. Then I put a second job in for a tree removal because I wanted separate bids from different companies. However the second bid simply disappeared. I can’t find it anywhere. But the app said that the bid went out to five companies which I did not choose. It sent it to them spontaneously. So I am not sure what those companies actually see because I can only see the first job for a tree trim. Also, on a different job, the app didn’t allow me to change the status: I would turn the scroll to a new status - Done, hit save and it scrolls back to the initial setting. There is nowhere in the app that I could find for contacting tech support.

Review for Victorian roofing&construction. I may 2020 I was looking for a roofing company to install a new roof on my home who was both affordable and qualified to do a roof on an 1859 Victorian mansion in weare NH. I noticed in the union leader an add for Victorian roofing&construction so I gave them a call. The owner Danny then came to do the estimate and seemed to be one of most knowledgeable guys in regards to roofing that I have ever seen. I hired them to do my roof and I could not be happier with my choice . They were the cheapest and had six men on the job. Danny who has 40 years of roofing experience runs that crew like a well oiled machine they are on point on every aspect of renovating a Victorian mansion. I was amazed at how efficient this crew completed my roof . I would highly recommend Victorian roofing &construction they are an absolutely phenomenal group that really knows what they are doing

Great Experience. I have used Thumbtack for a few projects. I have had a really good experience every-time. From the response time of the service providers to the job being done promptly and for a fair or better than fair price. I like that it gives you options when considering providers. I read some not so good reviews but as for me (personally and for my business too) I have had nothing but a positive experience each time I go to Thumbtack. I hope they continue to keep it simple and affordable not just for the buyer but for the providers as well. Its a good system. Keep it going. I recommend this app to everyone. As long as it keeps doing what I need it to do then I will gladly keep making thumbtack my go to app for all my out source job needs! Thanks Thumbtack. Keep up the good work!

New changes have made the app worse. As a thumbtack customer and pro, a lot of the features which helped pros seem to be getting worse. You choose to decide what to pay for leads, before it was a set price. Bidding lower gets you no leads and bidding high has gotten way more expensive than what it used to be. The prices are outrageous compared to the profit we get. Not only that but now you don’t get an estimated amount of customers to know how much you should bid. Another problem, there needs to be a better way to check if customers are really looking to hire. Sometimes the customer books no one and that is a lost for all pros who don’t get hired. Then going through the process of getting a credit takes too much time. After 4 long years of being with thumbtack I am disappointed in the changes and sad to say that Google lead services is the best way to go for leads. I will no longer be a pro

Roll the dice. Sometimes you get a great contractor, sometimes you get an awful one. Hired a mover twice. The first move was flawless, the second one ended up with my new big screen tv smashed along with framed artwork. The contractor only gave me a $75 discount off of the cost. I left a truthful review on Thumbtack and he ended up threatening me, saying he knew where I lived. He also said he was going to sue me. When I contacted Thumbtack and sent them a transcript of our conversation, they did nothing. Today I hired a handyman. I took the whole day off of work and waited for him. He ended up texting me 30 minutes after he was supposed to arrive to say he had a tooth pulled hours ago and was in pain. He then asked if we could reschedule. I asked if he could come in the morning and he said he’d let me know. Five hours later I’m still waiting for his answer. Both contractors had great reviews too so I was surprised at the awful service. I’m going back to Home Advisor.

I decided to give it a try. I had been fretting over what I was going to do to get my bathroom floor clean. Due to an injury I was unable to do it. And I’m old-school, I’m 53. I was kind of brought up right on the edge of the 50s thought process about women, and had a preconceived notion that I should be able to handle it all on my own. Well, I struggled with that for a while and then finally, literally, saw a commercial on TV about thumbtack. I decided, that was it. I was going to check them out. I did so and found the app very user-friendly and had an appointment set up within about 20 minutes. My experience was outstanding from beginning to end. Thank you thumbtack I’ve moved you up to my second page of apps out of 12. LOL

Overcharging for leads and Reselling them?. Lately, thsi year it seems like thumbtack decided to skyrocket the leads to contractors even to multiple and more than three companies with some charging at least 72 per lead just to get a shot at sending a message and getting a Cusotmer phone number and name. Only a phone number at times, because really just about anybody can submit a request without any way of identifying if these are bots or scammers wanting to sell leads to other companies. Leads going as high as $72 per lead just to get ta chance to response to a request and a lot of the times, customers there don’t even respond It was good when they started but now it just seems like they’re in a quest to a getting rich quick scam. A lot of reselling and buy the same ccusotmer information. A lot of the times customers don’t know they submitted a request for contractors to call them. This is outrageous!

The one stop shop to find contractors. As a homeowner, I’ve dealt with the trouble of finding reliable contractors for years. Whether it’s for an electrician, landscaper, or plumber, I’ve gone through the trouble in the past of difficulty in finding professionals hungry for work. No shows, scheduling weeks out, getting killed on pricing, and feeling like I wasn’t too priority was a common experience. This app has been a godsend. I’ve since used it to find professionals for a basement remodel, landscapers, and almost any contractor I’ve needed on short notice. I’ve even had some outbidding one another for the job! This app is amazing, and I’ve yet to struggle finding professionals to do the work I need done on a timely basis at competitive pricing.

Misleading app that is not fair to both parties. I am a pro who uses thumbtack to get “leads” and while I get the connivence of easily being able to find a pro. I have a few major issues with the program. The biggest one being they charge the pro to talk to you. Even if it’s just to tell you they can’t take on your job. They give the pro instructions to “just decline the job you don’t want/can’t take on” but then don’t communicate that to the potential client, which ends up make the pro look bad. They even ask the pro why they are declining the job and I’ve been giving explanations to almost every job I’ve turned down. I was expecting that the info was being passed on, but no. It just looks like the pro is ignoring you. The second issue is if you don’t “pick” me as a pro, and I send you a message saying I’m interested. If you respond with anything at all- including a “no we already found someone.” I get charged. I really feel like they need to educate both parties about how the system really works.

Privacy issues. Update: I suppose the definition of sharing info with “pros you want to hire” is unclear. I never thought that means sharing that info with every potential pro I might hire. Instead I thought it was sharing with pros you actually end up hiring. I shared my project with 2 pros and received 14 texts in 4 days. That experience actually deters users from reaching out to more pros. I think you have a good chat functionality that can support the communication with potential pros until the hire. ——— App clearly stated my phone number will only be shared with pros that I hire. Instead it was shared with all the pros and I have been getting at least 10 calls a day from pros and spam since. If you share the phone number with everyone, why do you even have a messaging feature in the app? Reaching customer care is a nightmare.

Absolutely worst app. Rotten to the core.. Honestly this app is disgusting in how they charge the “pros.” For example I saw lady looking to get her driveway pressure cleaned. Maybe a $150 job max. Well she “contacted” 5 different “pros” aka people looking to complete the job for her. Well each one of the pros she contacted was charge $66 dollars EACH! Yes you read that right. A $150 job cost 5 different people $66 each and four of them didn’t even get the job?!?. So thumbtack takes home over $300 while the one pro would’ve made a buck fifty minus the $66? This is obviously an app who has some horrible, greedy, rotten people behind it that are taking advantage of hard working people. Absolutely shameful. This app is pure trash and deserves to be exposed. There’s literally so much more I could talk about but I’ll stop there. People stop contacting 5-10 different people because you want to price shop. There all paying for that! How would you like it?

Quality work. After spending years trying to find handymen etc and then having poor work done at too high rates, with ppl who came late and didn’t care I remembered thumbtack! I’d completely forgotten about this app until I met an alterations guy at my neighbors who is on thumbtack. I’ve used thumbtack three times in 2 weeks and I’ve nit had any problems with punctuality or workmanship. I don’t write reviews if something went amiss ( one team forgot to bring my cactus to new house. It’s huge plant in large pot. Hard to miss and they rushed the job due to another job waiting. So I didn’t write Review as I don’t like to write negatives unless it’s abysmal. But everyone else has been stellar. Happy I RE-found thumbtack!

PSA. Please don’t chat with professionals unless you have done your research and is 100% sure you want to book with them or their business. This company be ripping businesses off. They charge businesses $10 every time a person contacts them through the app. If the person isn’t serious, they just lost $10. It adds up super quick. Imagine offering a service for $100 dollars and spending $100 just to get 1 client. I first learned of the app through google. Google doesn’t charge businesses $10 every time a person clicks on their website or download their app. I reached out to about 4 businesses regarding the service I needed. Eventually, I changed my mind. I no longer wanted the service done. This had nothing to do with the companies I contacted. Once, I learned how the app works on the other end, I felt bad. Imagine how many customers just like me reach out to companies on a daily basis. This is blasphemy!

Great app, but took off a star for one poor design feature. I don’t use the app often, and so when I go to use it, lots of times it tells me “soon you’ll need to update, update now?”. The problem is that whoever designed that prompt didn’t figure in that the keyboard won’t disappear while this prompt is on the iPhone screen, which means the prompt to update or dismiss is covered and you can’t choose anything. It means I have to constantly force quit the app and restart it over and over unless I want to update it right then and there. Please fix this and I’d rate it five stars, because it’s a good app otherwise. Just add an X on the upper corner like every other app does to dismiss the prompt and problem is solved.

Review of Restoration 1 Dayton West. I contacted this company the last week of April, 2019; the job was not completed til the middle of September, 2019. The job was in one short wall between my bathroom and laundry room there was some mold. The men would tell me they would be back the next day, but they did not come and they did not call. When I call them, I reach an answering machine and leave a message asking them to call me. They never called me back. This happened several times during the summer. They would not come back to the job for over a month at a time. My bath room and laundry room was unfinished all summer. They estimated the charge at between two and three thousand dollars. Included in that estimate was a labor charge for flooring in the bathroom, laundry room , and possibly the kitchen. After we found the cause of the problem, replacing the flooring was not required. However, I was charged a little over the highest estimate. I will not use this company again. I called them the first time because they were listed with Tumbtack.

Out Hundreds of Dollars. Deleted this App.. Turning to Thumbtack was a mistake that has cost me hundreds of dollars extra as I was forced to schedule short notice “emergency” service to compensate for the dishonesty and unreliability of a cleaner they matched me with who ended up canceling 12 hours before a move-out clean for a house we had just sold. I will never make the mistake of turning to these gig-worker for hire search engines again, and I definitely would not recommend Thumbtack when I speak to people looking for such solutions. Like other reviews here, it’s far wiser to go with recommendations from trusted people you know… or a good real estate agent’s Rolodex! To Thumbtack: you can save yourself the time it takes to post your canned, concerned response. I already got contacted by your support team. Friendly words, but zero action taken to protect other people from service providers like this — the one I took issue with is still there.

Main feature changed for the worse. As a result…I no longer use Thumbtack.. Previously… I could setup my project with description, photos etcand it would go out for bids (3 or more). I could then respond to those that responded..preferably quoted. Now… Thumbtack is little more than the yellow pages. Sending my project to multiple contractors with one button no longer exists that I can see. I have to select a contractor… one contractor… and send them a description (no place for submitting photos that I can see). If I want it to go out to multiple contractors… I have to handle each one individually…one at a time. When Thumbtack began..they offered a unique service…one that differed from looking up contractors in the yellow pages or on Google Maps and contacting them directly. Now it is the same thing…the old way isn’t even an option. As a result, I no longer utilize Thumbtack.

Thumbtack company led by scammers. Thumbtack company is led by absolute scam artists. While you can find some good honest pros on Thumbtack who are trying to build their business, after a while the good ones leave because did you know whether or not you hire a pro, Thumbtack bills the pro $20 or more for a “lead.” So while a lot of people think they are helping out pros, the only way you really help is to hire a pro. Did you know the minimum a pro has to pay is $180 monthly (actully $45 weekly) whether or not anyone hires them. And please don’t request bids from like 5 pros because Thumbtack will then scam 5 pros for $20 each. Now your simple search raised the cost of labor in your local market by $100. And the owners of a thumbtack are filling up their garages with $250k sports cars. So please don’t use Thumbtack, just use Google Search and Google Maps to find pros which is free for everyone and keeps prices low. Thank you, this is a true honest review.

Great app to find all kinds of independent professionals and contractors. I was having a hard time finding electricians, plumbers, roofers and other technicians. Pros here are very quick to respond and generally are more available than “recommended” people in my area who often don’t even reply to messages and calls. The quality of work seems to be good and prices are about the same or slightly higher than average technicians and workers in my area. But quick availability and quality work is a small price for that. Keep in mind there are some contractors here who don’t respond at all. But those who do are quite good. The app itself is decent and easy to use. Maybe they can improve on making notifications less annoying.

Fake Accounts $$$. I did everything the app told me to do. Answer questions about yourself/photos/reviews….. yet I’ve only had one real job I’ve gotten. Only one person I have actually went to the job site and got payed. It’s not my account that’s bad it’s the fake customers the app sends you. So you never get anyone real. And on top of that it charges you for every person “that needs your help”. So I’ve payed over $200 in fake leads, and only got one real person. This app isn’t worth it. Unless you can afford to spend money on the slim chance you “might get someone real” they should make sure the customer is real!!! I shouldn’t have to worry about this. Then I have to wait 2-3 days for a refund, which actually takes about 7 days. MAKE SURE THE CUSTOMER IS REAL. Make them take photos, phone verification!! I have to pause my account until I get refunds so I don’t keep getting charged. I am going to move to Angi list, even tho it’s $$280 for a year. They probably have better results.

Needs better search and save features. I wish you could search by business name, not just project type. The search results seem more limited than the actual amount of profiles, too. I typed in “handyman” and it said here were 77 pros. However, the list of profiles stopped after less than a dozen, and there wasn’t another page to go to. In another search, I had to do an internet search for a particular business and then access their profile that way, instead of finding the em directly in the app. Plus, there wasn’t an “open in the app” option via the internet. Finally, there’s no favorite or save feature. I found a pro that I might want to work with later on, but I couldn’t save their profile. Hopefully the app features become more robust as the development team grows.

Spectacular Thumbtack Results. I have used Thumbtack on 3 big residential jobs. The bidding and selection process is very easy considering they do all the upfront work in providing honest and credible contractors. This process matches contractors with jobs. You pick from the best of the best. All 3 companies: tree removal, 6600 square feet of asphalt, and landscaping jobs were amazing in their performance and value. I will continue to avidly use their services. I have not had great success with other advisor companies. Thumbtack offers an incredible service offering contractors with honesty, integrity, and value. Of course,You have the choice of bidders that match your criteria and budget. I have NOT accepted any funds or services for this review. I am just completely satisfied with their service.

Contractor ratings not trustworthy *pls be aware. I hired three contractors thru this app. One contractor was only hired to do a very small job and they were ok. Two others turned out to be a disaster. They both have spotless reviews on Thumbtack. For one of those contractor, I found out that they were having problems with most of their jobs but they still had a stellar reviews. People simply don’t leave bad reviews to avoid confrontations. One of my reviews were posted twice by an error (you can only update your review once) I contacted Thumbtack customer service and asked to remove the duplicate so I can correct my progress 5-star review. They promised to remove but they never did. I hope they are not siding with contractors and protecting them from receiving bad reviews. Please be careful when you hire contractors here for bigger jobs. I made a mistake of trusting the thumbtack reviews and I lost a lot of money and time. I strongly recommend also checking anonymous reviews on Google, Yelp, etc...

This company treats its workers horribly. Let me tell you how greedy this company is. First, the way they make money is by charging for leads the professionals that go on their app, which is fine and understandable. They want to make money, it’s OK. However, as the company has a lot more control over leads than professionals, they took greediness to a whole new level by doing the following: every customer sees a list of Pros and chooses one pro to send their request to. That pro is charged depending on how many items the customer have (usually $15-$20). Thumbtack then decides to steal money from another 3-4 Pros but suggesting to the customer sending the exact same request to those 3-4 pros (with one click). They know that the customer only needs 1 Pro to hire, but suggest (yet make it one of the steps) that the client also contacts another 4 pros. That way they make money off of 5 Pros when the customer only needs 1.

It was the worst of days and the best of days.. I got numerous quotes and read reviews from previous jobs and so I have the plumbing job to one plumber. He changed the arrival time three times not even arriving on the first one. Then he changed the price three times. Finally he left in the middle of the job. Frustrated at this interaction I reached out to another plumber who had sent in a similar quote and also had good reviews. He was fantastic. Night and day experience from my first choice. He was honest, and even charged me less than his quote. Did a great job and was very professional and pleasant. I would suggest doing the research of servicemen and reading reviews and then actually talking to your service provider and see the vibe you get from them before you hire them. There are some bad workers out there but there are also great ones.

Horrible experience. I at first didn’t like how Thumbtack charges you for leads that they have already given out, and sometimes I would be charged 40$ just from people who are just browsing, but then I spent almost 10,000 $ in a month and started getting good traffic but out of 100 customers I had one bad experience with one customer we had almost 60 five star reviews and from one customer they deleted all are reviews and work , and as someone who is also a customer of thumbtack this was crazy to me not even a warning and they just kicked me off from telling a customer respectfully they were being out of line , so now are business has been hurt from the loss of sales from are reviews being lost and are account deleted and they won’t even call me or talk to me to figure out a solution or anything I can do just kicked off a 5 star rated businesses from one complaint.

Smart overall!. The ease of finding professionals here is a time saver! The app navigation is intuitive and user friendly. The desktop version is slightly different, if you hit “enter” it sends the note/email/communications automatically which is challenging especially if trying only to go to the next line and you hadn’t finished your note/email/communications yet~the app doesn’t have this issue. Another difference, the app tab says “hire” when your ready for that, but on desktop it says “book now.” I’d recommend these items be the same across the platforms. Otherwise I enjoyed hearing from multiple professionals interested in helping me with my project. This platform is smart overall!

Unclear on the Value of the Service. I hired someone I found on this service last year for some yard work. I was very up front with him about the job and explained exactly what I needed done. The gentleman who came out completed only about 2/3 of my list. When I emailed him about it later (I was not around when he did the work) he said what I asked him to do wasn't part of the price he quoted me; that what I had specifically asked for when I hired him would be extra. When I complained about it, he promised he would come out later to finish the work. Surprisingly, after numerous emails he never came. I reported the issue to Thumbtack but there was no followup from them. I'm not exactly sure why one would hire someone off of this service rather than take your chance with Craigslist. There doesn't seem to be any quality control. Unsurprising, since I assume they make their money from the contractors advertising on the site. Disappointing.

Not Professionals. Just no. I used this app to find a handyman for some tasks around the house; electrical/lighting, installing a security device, etc. I thought I scheduled an appt, but it was never confirmed, so the ‘professional’ text me and I set it up that way. Once he got to my house (late), I explained again what I was looking to have done, which is when he admitted that he is not a professional. What?? This app should require required certification to ensure professionals are hired, but they don’t. I contacted customer service, who refused to help, seeing as though this ‘handyman’ text me outside the app (understandable, but they did nothing to follow up with said ‘professional’). In the end, this guy charged me full price for something he did a half-hearted job on, which I could have done myself. Proceed with caution and maybe consider spending a bit extra to hire an actual professional. I will never use this app again.

Cost now outweighs the benefit. This was a good idea but I believe greed and mismanagement has run amuck. I have been a top pro with Thumbtack for over 4 years. They started out charging $3-5 per lead. Now it’s $8-20 per lead. These are not hot leads they are just leads with no phone number required. Also anyone (unverified identifies) from the internet can contact you, trigger a charge of they meet some criteria. This lead can interact and then falsely mark you hired then review you even if they have not met you or experienced your work product they can review you and this is public for everyone to read. When you complain and ask for removal — they will refuse stating that you interacted therefore a review will stand. After 33 excellent 5 star reviews, you will be slammed with one, maybe more if your competitor has determined to target you. So be careful and beware of the costs and the risks they soon outweigh any benefit. Your better off using the competitors or social media to generate leads. Best of luck! May God bless you and your business!!

Very frustrating. I was trying to set up acting lessons and I was trying to find out the prices to show my parents and it kept deactivating all of my accounts telling me I was not old enough but my parents wanted to do it on my phone but they we’re the ones talking to the people to schedule the times and everything this made me very frustrated because now I can’t have accounts on here because it banned me. EDITED: I had my dad make an account and he set it up and then It literally says write a description about yourself for your future teacher so my dad handed me the phone I filled it out and then they still deactivated the account again I’m just trying to get an acting instructor and no matter how I do it it keeps kicking me off and it’s so annoying I definitely don’t recommend I had a bad experience I was very excited at first but this app is not making it easy to do anything so it’s very frustrating.

I’ve been very lucky finding help with my projects with Thumbtack. I have been using thumbtack for about 6 years. I have used it in two different states & have found very good recommendations for House cleaning, tile laying applications & more. The response times with the service companies are fast. I usually pick three to four companies to price out a job & most importantly read the reviews about the company & the companies service rating. Thumbtack is great in that you have a good paper trail with your conversations with the company for clarification. I would & have recommended Thumbtack to anyone who needs any work done. This review is long deserved. Thank you Thumbtack

LG Front load washer with OE indicator. I looked online and found Dr Fixit. I have used other appliance repair techs but they all seemed to have a bad attitude. I spoke with Alex and explained my problem. Alex told me he knew exactly what the problem was and gave me a window between 12:30 and 2:30 to repair my washer. Alex arrived and followed COVID protocols with a mask, gloves, and booties as he entered my home. He was extremely personable and professional. Alex began working and after about 45 minutes my wager was fixed with a new drain pump. Alex was neat a worked without making a mess. He explained what he was doing and why. He worked efficiently and quickly. His fees were competitive and very fair. I definitely recommend Alex(Dr Fixit) for your appliance repairs. Thank you Alex😃😃😃😃😃😃my wife is happy and there’s peace in the house!!!!!

If it ain’t broke.... I started using Thumbtack before they instituted this “Instant Match” idea of theirs. With “Instant Match” Thumbtack matches you up with in my instance, a handyman without them having ever looked at your job information. I got 9 referrals thinking these people were interested in taking my job. The first three I picked with great reviews never called me back. The reason most likely is they were not interested in my job but were instant matched with me. So I’m reaching out to all these handymen who really had no interest in my job but were matched with me because they signed up with that new service. The Instant Match is not an improvement Thumbtack! It may make you more money but the people you match me with don’t necessarily want the job. Before you implemented this, I would request a job and the pro would look at it and bid if they want the job. Now I’m just getting what amounts to spam. If it ain’t broke, don’t fix it.

Horrible Updates. Last year when I came on here there were so many options and I was allowed to message whoever I wanted. Whatever updates they have now, you can’t send people messages and if your criteria isn’t exactly what somebody else has put in their profile it automatically skips them. A lot of the people do a lot of different things and you are not even able to contact them to get their services. For example house cleaning there’s businesses up there but it says you cannot messages person because they don’t have in their profile that they clean once a month… Or something ridiculous like that. Also, the amount of businesses that were on here at one time seems to have shrunk by like 80% it’s only giving me like two people to choose from. So I really loved Thumbtack last year I hate it this year and I will be asking for a refund.

Horrible app, do not download and do not give your information.. App is horrible, many contractors with fake reviews and horrible when they arrive or are hired. Worst of all is the app itself, it’s all about selling your personal info to telemarketers and other scammers and spammers. The second I signed up to get estimates on a project I started receiving 100s of spam calls inundating me every day. I didn’t provide my phone number anywhere else so I know it was sold by this app. Horrible, do not download or use. The developer contacted me saying that they take privacy seriously, but yet the app has an option to opt out of information being sold which means that by default they do sell your information. I did have a bad experience with a contractor who had great reviews on the app, but did a horrible job, yet I was a loyal customer and came back to use the app again, but I did not come back to get my phone number be sold to the entire telemarketing and spamming industry.

Great App but has a few issues. Thumbtack was recommended highly, so I've tried it 3 times. This last time was a pleasant experience and everything worked perfectly. The first project I decided to do myself after getting a few quotes. That's when I found out that there's no way to cancel a project? Seems odd. Then the second project, I was never contacted for. Still kind of learning the process. Some things are not intuitive. Like how to complete a project/transaction. Canceling a project would be a good idea. Talking to different pros and getting quotes could be done in a better way. From what I understand if you chat with a pro, they get charged. So if a pro reaches out and you've already decided on someone else, you just ignore them. Nothing too bad, just odd stuff. Overall it's a great app.

Extremely limited and frustrating app. I swear I used this app years ago and it was simple. But now not so much. Now when you have a task you have to select from an extremely limited number of options, go through some filters, and then they just come up with a price on the spot and you have to pick someone right then and there. My problem is that I want to mount a small speaker to the wall. Well that job doesn’t exist in the system. So my options are “mounters”, “tv mounting”, “home theater installation”, or “picture hanging”. “Mounters” requires you to describe the size of your tv but this is irrelevant. It wants to know the type of sound system but this too is irrelevant. But guess what? The fees are based on your answers. What is actually the correct category for this job? Turns out it is “picture hanging”. Because that makes sense.

Charges pros for reviews but no real customers respond. How the leads work: Method 1: Direct lead(customer books you directly with no communication, automated message sent to your inbox) Method 2: You message job opportunities posted on the community board. In my experience with direct leads: This means a customer books your services directly without any physical communication and you are immediately charged. From then on out they are not required to respond after any attempt to gain more information about the customer. I was booked by customers all across the United States for my online personal training services even though it is supposed to be a local business service. And in the middle of the night mind you (2,3,4 am). After contacting the direct lead I received no communication from the customer. But mind you they still charged me for the lead… what lead? I received no physical communication from the “lead” but yet was still charged. So I contacted thumbtack to receive a refund and was rejected. I set my budget to be unlimited because for real leads I was willing to pay, however I receive no leads whatsoever and woke up after 1 day of of being on the app (no reviews or experience to show customers) and had nearly $400 in these types of leads. I’m not being a disgruntled customer I genuinely just want my money back

App - technical issues & lacks clear info for customers. I recently booked a service, my first, using Thumbtack. I used the option of Apple ID to log in. Trouble is, once I got a msg from the pro, it wouldn’t let me respond, citing “oops , error!” The app showed I was booked for day x but under Projects, it showed a different date. The pros didn’t show up on either date so I cancelled. After trying to figure this out, I decided to login with an email and password. Thumbtack doesn’t even do this right, btw. But finally I could read and reply to messages. The pro said they didn’t show up because I never replied to them. App doesn’t state that after you book, it’s not really booked unless you reply to a message. All in all, I found the app very un-user friendly and frustrating to figure out how to get thru the process correctly.

It’s like anything else be smart and don’t let your guard down. I heard mixed reviews prior to trying the app. From people getting ripped off to poor quality. I feel that my 3 experiences have been awesome. Both pro’s were honest and flexible. I got multiple FREE quotes in WRITING prior to hiring someone. Then I paid in stages. I paid by check and put in the memo what the service was and stage. I frequently checked the work, asked questions and watched at times. For example the guy that painted I checked the first wall to see if I liked it prior to him moving on. The guy that installed my floors. I watched his technique before leaving him alone to complete it. My A/C guy I had to just trust him. However he basically told me what I had googled with a cheaper remedy. - I am a woman and first time home buyer if that matters 😊

Good but missing one key feature. Thumbtack is overall a good service from the customers perspective, however there’s one key feature missing. Please add the ability to save individual pros in one’s account. It would be nice if you could create your own categories and save professionals within those categories that you have used in the past instead of having to sift through messages to find previous pros that you have worked with. After reading reviews from professionals about how thumbtack makes money by sending a project lead to multiple pros, I’m suspicious that this feature may have been left out purposely to force the customer to send out multiple leads instead of using a previous professional. I sincerely hope that this is not the case

Doesn’t work in my area. The idea of thumbtack seemed great. I moved to a new house in a new area with a large yard and lots of projects to get done. I thought I could use thumbtack to give details about what I needed done and then professionals I select could review my details, determine if they can do the job, then contact me. I’ve tried with many projects and this has never been the case. I have filled out detailed information about the projects I need and my location, and I get canned responses to call or visit websites - to eventually find out they don’t do what I am requesting or don’t serve my area. In my part of northern Virginia thumbtack is way less useful than simply searching on google or yelp. And now that I’ve read the reviews of businesses on the platform, I can see why this might be the case. Unfortunately, it just hasn’t helped me at all and I am deleting the app.

The idea is good contractors are not. The two contractors I’ve “used” are garbage. Used once 2 years ago for shingle replacement. Guy did great charged reasonable amount. 6 months later he called and asked if I needed anything. Against my better judgement I hired him to do some caulking since I’d just had surgery and couldn’t do it myself. He charged a lot and when I was able to check his work a few days after I realized he done a terrible job and I had no recourse. Also, he knew where I lived and that I was vulnerable at the moment so I passed on reviewing. Just this week I hired movers to move a bookcase and they cancelled late in the day after two households had put their day on hold. The next day they messaged they were on their way at 530 and I never heard anything even when I called 2 times and messaged the contractor. Finally left a message for them canceling their service since 3 hours is a long time to drive 25 miles. Again long story short contractors on here are garbage.

Could be better. I hate that I can’t physically remove completed projects, so that people stop contacting me. Also, for those hiring beware..they can quote you based on what you send them..but the price mysteriously increases after they finish the job. I had a carpet cleaning, I specifically stated 2 rooms, they agreed to that and gave me a price, after completion of the job, they then decide to tell me they have a min. Of 3 rooms, and to come out it’s $99, this isn’t a app problem per say, just depends on what type if people are in the area I guess..anyway he made it sound like a deal because he was only going to charge a certain amount, even though I said to him. I specifically stated I only had two rooms and he made no mention of this in our messaging about the job. Just want people to make sure they confirm the price and job.

Extremely poor customer service and app ui is lacking.. The UI for this app is very limited. This is a good concept for trying to find professionals but the way this app is set up is very basic and missing many tools that would streamline the process. Beyond that, the customer service from Thumbtack themselves is basically nonexistent. The automated help system is very poor and circles back on itself to offer unhelpful information because it’s not smart enough to comprehend the information the customer provides. When trying to get a hold of a live customer service representative, the text option will let you sit for hours “trying to connect you” and the call in line will tell you that representatives are in training and to call back in during their business hours.. and that’s when you are actually calling during business hours. I’m very disappointed in this app and will not be recommending it or using it myself again.

100% corrupt. Beware Thumbtack is crooked 100% and shows no respect or integrity towards their pros. We as a five star Tree Service have been treated like Subhumans even in the most ridiculous matters. They refuse to refund money there is no representation. It says if Thumbtack is structured in such a way they can rob you and or falsely charge you and there’s nothing you can do about it someone within their organization will just contact you under the guise of a customer with fake numbers, fake addresses etc. and then when you try to contact Thumbtack and ask for a refund even when you explain to them it was a fake number it was not a real person etc. they will justify keeping your money past two days we have been falsely charged 150 something dollars by fake non-existing people that do not exist so on a average every four or five customers may be a real customer so you will spend maybe 200 $300 before you get a real customer

Five Stars. I just completed my rating on the work completed by Delta Solutions, LLC (Verified Client). I have no regrets hiring Fernando and his Assistant for removing a dated Moen 1/2 HP Kitchen Garbage Disposal and replacing with my newly purchased, by my wife and I, the Moen EX75c 3/4 HP Kitchen Garbage Disposal. The main reason I chose Delta Solutions, LLC, his price point was within the price range for my area, his confidence to do the job and he was the one potential vendor that asked for a photo of the new Moen disposal unit. Which I did not have any problems providing. I sent him the photos of the, defective but still attached disposal unit. He shifted the focus from cost, which is important, to let me do this job. I can handle it without any problems, the first any only time. That sealed the deal for me. I have no regrets.