Wayfair – Shop All Things Home App Reviews

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A complete letdown and disappointment!!!. I ordered a trampoline on April 3, it said estimated delivery may 15th. I waited patiently and NEVER received any email stating the status of my order. I called a couple of times (ever time waiting for a minimum of 30 minutes) just to check on it and was never told there was any problem. It was expected to ship to me on time! On may 11, I called again since the status online still said preparing to ship, I spoke with Bernard and he informed me I would receive an email because it would be on a truck for delivery that day. On Tuesday the status still said preparing to ship so I called again and this time the customer support representative actually looked into the supplier and found out there were no trampolines in stock! Why did Bernard lie???? Why didn’t the manufacturer inform Wayfair that there were no in stock trampolines (I could wait until mid July for one....ya right!!!), and most importantly why does Wayfair not send any confirmation emails letting you know what’s going on???? I’m so disappointed and had to inform my daughter who has been waiting for over a month, that our trampoline is not coming!!! This was my first and LAST time shopping with Wayfair!!!! Thank you for being nothing but a disappointment!!!!

App has some flaws that need to be addressed. The product from here are generally good but there’s a certain feature on the app that is really dumb and need to be changed immediately. If you update your address it doesn’t deleted the old one, it doesn’t set that one as your primary, nor does it ask when you place a new order which address you want to use it automatically goes to the old one still. I had recently used this app again from years ago and all my items $250+ were still sent to my old address 50+ miles away and I had to figure out myself how that happened when I knew I updated my information. The customer service people said I didn’t change anything in the system which was a lie upon investigating I found there was two addresses saved on my account. I’m young and tech savvy I’ve never made a mistake like this before and they did nothing to help me didn’t even see I tried to update it which was bull. I can’t imagine how difficult it must be for less tech savvy older people to make the same mistake. Be careful and if you work for this company and you’re reading this please change this feature I bet 90% or more of these situations where items are being send to the wrong address is because of this problem. Your loosing money the customer’s loosing money and nobody is happy fix it.

Wayfair is The Best. The App is not working properly.. I love Wayfair. And they deserve 5 stars, but the app deserves a 0 star. The app is not working properly on my iphone which comes from Apple’s app store. The prices are overpriced but overall i buy because they have a variety of things for all taste and also of good quality and the products have been all good. So their store deserves a 5 star and beyond. But I will not revise until they fix their app. I can’t believe it hasn’t been fixed. This is actually about your app on the apple store. It has been going on for a few months. The problem is that when you go to categories like for example under furniture, and then go ta sub category like living room furniture, that’s as much as you are allowed to click on. Anything more specific or if you try to click on the options for living room furniture as a sub category, like accent chairs, the app is not working, in that it’s not allowing you to click on sub categories for any set of categories whether it’s living room, bedroom. Even in your favorite lists you see the first 5 and if you have more and click on “more” nothing happens and the lists doesn’t respond to seeing more. I have to log in on the website on a computer.

The Facebook of E-commerce. While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.

A company trying to rip you off. I’ve shopping on Wayfair for my bathroom project and I had quite a few bad incidents. 1. They did not refund me even after they received my return. I had to contact them and they told me there was something wrong with their financial system. Plus, I only get store credit, not refund directly to my card. 2. I’ve placed other orders using the store credit, but they still required you to put the credit card info but the balance came off 0. One month later, I noticed two pending charges on my card which I didn’t recognize and I thought my card got compromised, I contacted my credit card company, dispute the charge. However, the charge appeared again. I looked closely this time and noticed it’s from Wayfair. And the amount matched the order amount. How come a legit company will sneakily charge their customer like that? My order was fulfilled, paid, and delivered like month ago, and they decided to post charges on my card a month later? And causing inconvenience to their customer? Make sure you check your credit card when you shop at Wayfair.

Still not there yet. As WayFair carries more products they should be trying to keep up with emerging trends and categorizing items BETTER to make it EASIER to find things. Instead, the app quickly falls apart when you go from search terms to trying to use their built-in filters to narrow things down - and again it shows that they’re not keeping up with emerging trends. One example, plug-in pendant lights - if you had searched for this two years ago you probably would’ve gotten all of 10 results, now you get thousands and no there’s not really thousands but there’s no specific category for this so you have to search and as you apply filters it’s almost like the search terms don’t matter anymore and the filters are overriding them because applying style filters there’s now almost 10,000 items and I know there’s not that many plug in pendant lights. As long as WayFair keeps doing stuff like this it’s going to push people into competitors storefronts where you can simply ask for what you’re looking for and you’re not having to sift thru thousands of irreverent results to find it.

Damaged Item, No Help. *UPDATE* I was finally able to speak with someone different in customer service and they are sending a replacement item (and I was able to just give away the damaged one) so my advice is to reach out multiple times until you get someone who can help you if you have an issue. Not ideal but still better than nothing!! Hoping the new item works out (and if not, hopefully it will be easy to get a refund). I received a damaged dresser that weighs almost 200 pounds and cost me $700, and they basically said I can return it but would need to pay to return it AND get it to the post office myself. I will never purchase anything from wayfair or AllModern again and will tell all of my friends the same. Unbelievable, I have never heard of a company that refuses to do more for an item that was damaged upon arrival! It isn’t like I just don’t like it and want to return it, it’s literally damaged. Insane. Save your money and go somewhere with better quality and better customer service.

Helpful comments, not fake.. I always like to read the reviews that real customers submit. With Wayfair there usually is a fairly good sample size to help form an honest opinion. Also, many items also have consumer questions with answers. Keep in mind that there is a segment of people who submit a poor rating for stupid reasons (“It was heavy and I’m small so it was hard to drag the box inside, one star” “It was 2 days late” “It had a tiny scratch so they replaced it for free; I love it, one star” “It had a screw missing, box dented/ had extra screws/ had trouble lining up screws until I figured it out” “Instructions are just pictures with no sentences” “Specifications stated size to 1/100 of an inch, but it was smaller than I thought, and I’m seven feet tall, so I’m sending it back unless they dare charge me shipping! One star” “Most gorgeous thing ever! I get raves from all visitors!!! One star!”) Wayfair has a button to indicate “Helpful Review”, but they should also let consumers press”MORON ALERT”....

Worst company I have ever dealt with. Wow. First time customer and it has been non stop issues. Placed an order and almost a week later it had never shipped and was way past the estimated delivery date. Called to speak to someone and they told me not to worry, that my item would be delivered the next day. The next day my item does not come and the person I spoke to said they lost the package in the warehouse and the first person was wrong. Speak to a third person later that day that said both previous agents were wrong and that my package would take another week. I asked for a supervisor and was told they would call me back. Another day passes and still no phone call or item. I call back to ask to speak to supervisor and was told no. I was much more firm and spoke to Alex. He tells me that all of the information everyone told me was incorrect and that it just happens sometimes…..I was ordering a bed for my daughter to surprise her with a room makeover for her birthday. Absolutely ruined. Alex then says he cancelled my first order and that if I place an order for a new bed that is to be delivered in 24 hours then he will give me a credit, which he did and the bed did arrive the next day. Finally seeing the end in sight, take the pieces out of the box and THERE IS A MAJOR PIECE MISSING. I am absolutely disgusted with horrible communication and customer service and now horrible quality. Trying to order one bed for my daughter had turned into a two week nightmare.

Wayfair and Me For About 4 Years..❤️❤️❤️❤️. Review-- Updated after 2017 Black Friday....I think my shopping with Wayfair is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from Wayfair. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But Wayfair was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on Wayfair...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...

Slow and freezes, needs better $$ filters. I was searching for dressers and chests of drawers. Apparently, this type of furniture can be fairly expensive on Wayfair and many of the search results were priced at several thousand dollars. I wanted to limit the results to around $1500 to $2000 (which is still awfully expensive) so there would be fewer results to scroll through. However, the price filters don’t allow you to set an upper limit of your own choosing instead you have to choose from preset categories which topped out at $1000. More annoying than the price filters, the app is too slow it freezes and lags too often. At one point I pressed “Back,” nothing happened, so I pressed it again and it went back to the home screen. I had to begin a search all over again and find my place somewhere in the middle of all those results. This amounts to a lot of waste of time and it’s very frustrating.

1 Happy Customer!!. I feel obligated to tell the World how Great this company Wayfair is! The products I have purchases so far are excellent! They were delivered very quickly! Prices were very good and affordable and worth every dollar! They have such a wide selection of products for every room in your house! I will never buy elsewhere unless for some reason they do not have whatever it is i would need which is most likely impossible. The last thing I have to say and in my opinion the most important... So far I called customer service twice and both times was welcomed by the friendliest, courteous, respectful, helpful, caring and happy people on earth no exaggeration when saying this!!! It was my pleasure to have spoke with them my issues were solved immediately and better outcome then expected I hung up the phone smiling and in a wonderful mood thanks to them!! Just a BIG shout out to Wayfair for everything they do!!

Replacing a damaged item. I received my order and part of it was damaged. I contacted Wayfair immediately to report the damaged item. I was assured that I would receive a replacement. But I have still not received any confirmation in writing that the replacement parts are indeed ordered. I’ve checked my account online and sometimes I see that a replacement was ordered, but most times it just says my order was delivered. When I’ve contacted again I was assured that it was being sent the next day and that I’d get tracking information. Still no confirmation or tracking information. I check my account again and no reference to replacement parts is there. I try and find a number or chat to contact again and can find nothing. I just get sent in circles. Your application is terrible. Nothing gets updated consistently. One time I find a contact number and the next time no contact number. I’ve found chat. But can’t find it again. I’m not that stupid. But your application makes me feel this way. While the people I’ve spoken to seem nice at the time I can’t seem to make any progress. Everything about this process has been frustrating. I’m very angry and I have a child who is very upset because we can’t put his bed together because it’s broken. Terrible. Terrible. Once I get resolution you can be assured that I won’t be using Wayfair again.

Beware of Wayfair- Don’t use your actual banking info. Until recently, I was a satisfied repeat Wayfair customer. A couple weeks ago, they post a fraudulent purchase ($172) using my Debit card information. I immediately alerted my Bank and got my Debit replaced. My Bank informed me I can dispute the fraudulent once Wayfair submits the completed transaction. As of today, Wayfair has not done the right thing and submit a complete transaction or remove the fraudulent transaction. They are waiting on the Bank and the Bank stated they have to wait up to 6 months before they can remove the pending transaction. I am done with Wayfair but I am warning anyone who plans to purchase products from them DONT use your actual Banking or Credit Card information. Maybe use a Gift Card. Wayfair will not take responsibility when your payment information gets compromised on their Website.

Has some issues - Update. I use this app to bookmark items to purchase for my home. Have a lot of great products. However recent use of the app has shown all my boards are gone. I have tried signing in and out of the app with no difference. Gives you the option to create a new board and saves the item with a bold heart. However no actual new board is created. Not sure if it is a glitch or if they got rid of a great feature. If gone I probably would stop using the app regularly. Update: I have since use the app since the initial issue. Review of the account shows multiple boards were created for the same category and items I chose were added to each of those boards because of the initial error. It’s something I’ll probably have to clean up mainly on the website but overall appears to be a glitch with the software that looks like it’s in the process of being corrected.

Best customer service EVER!. I’m not sure if this is the right place to share this review, but I want to share my recent experience. I have been looking for a beautiful ceiling fan for awhile. I finally found one that I like on Wayfair. As it was being installed, we found a design flaw. I was devastated. Not only would I not be able to use this fan, but the thought of boxing it all up and sending it back made me want to cry. I called Wayfair and just knew it was gonna be a headache. Instead what I got was a very professional, polite representative that quickly understood that replacing parts or even the whole fan was not a good option since there was indeed a design flaw. He was incredible. I have never experienced such a smooth and easy return. I will DEFINITELY be shopping more with Wayfair. Amazing. I’m sorry I can’t remember the gentleman’s name, but if you can hunt it down, you should most definitely give him a gold star. I have told so many people about my pleasant experience. Well done Wayfair. Well done.

My go to place to shop and sometimes just daydream!!. When I have purchased items from Wayfair, I know that I will receive a quality product for a very reasonable price. The few times when I received an item that did not meet my expectations, Wayfair was always quick to resolve the problem. The employees there are friendly, professional and quick to answer any questions I might have. They have a large variety of wonderful, quality items from which to choose. Their sales, which are many throughout the year, are AWESOME!!! They have a service where you are able to virtually view the item you are liking at, in your room. They present different DIY and decorating ideas! Neat!! They have so many services that I have not taken advantage of yet, but many shoppers might LOVE! NEAT!!! I short, Wayfair has fabulous items, priced very reasonably waiting to come to your home to delight you! It is my go to place to shop and sometimes, just to daydream!! Try it out, you definitely won’t be disappointed!!!

Sectional sofa. I purchased the sectional sofa about the month ago and as soon as we assembled and put them together that I don’t look so much different than the one we saw on the Way Fair catalog very cheap quality worn out so quickly it looks like over a year old so far I called him like a week later and told him about it they did not respond so finally did this respond by email that I have to box them way it was originally shipped which is totally impossible for me to do that cause the boxes were trashed and I have no way to find those kind of pal boxes even when I went to UPS stores the largest size. So I contact them again and told them and they keep insisting that I have to pack it and ship it back to them so yesterday I got email after all this email back-and-forth that it’s been over a month and I’m not gonna be able to return that item. They have the worst customer service the worst return policy I would never ever purchase anything from Way Fair and I would suggest everyone else to think twice to purchase from these people.

Great company. Normally everything comes in perfect. Once in awhile something is damaged, NEVER have I had any issue from Wayfair returning anything. Easy helpful and ready to please their customers, I can’t say enough good things about this company. Unique items, stylish and great prices. We have been in full house’s renovations for 5 years now, that’s a long time... Wayfair has given me inspiration and has successfully helped to fill in decor gaps, furniture gaps etc... Just now I ordered a stone tile so unique for our men’s bathroom. I had ordered a sample a couple of months ago, the other day two neighbors came by to see our new kitchen, I had the sample tile sitting on a table in the room they both were more into the tile than the kitchen. So when they left I went online to order the tile for our bathroom...but wait, what? The tile was out of stock, no no say it ain’t so... thankfully I noticed the tell me when it’s back in stock alert notification. I filled in the info and less than a week later, BAM! I just placed my tile order. This is one Happy Lady sitting here, we could be... rather, Our house could be in a Wayfair commercial, literally. Bathroom, kitchen, bar, bedrooms, dining, living, family, music room, outdoor lanai, offices... I’m telling you there is something in every room in our 6000 sq foot house from Wayfair. I am not a “ in store shopper”, I hate Malls, this is the best way to shop ... the Way to shop is Wayfair. Have fun, get crazy it’s the only WAY!

I appreciate the patience of Wayfair. There are so many times that I see things on their website that I like very much. I like them so much that I will put them in my cart. Then as I do with all of my other online shopping I will wait for a period of time before I purchase them. This gives me the opportunity to make sure this is something that I really want. And as it happens to be in this particular case it was during a major holiday so they were going to put it on sale and they did. But Wayfair has always been very patient with me and my purchasing. There are some companies that if you don’t make the decision on what you put in your cart they will wipe your card out that night but Wayfair doesn’t do that Wayfair just simply send you friendly reminders and gives you that opportunity to make sure this is something that you really want. I appreciate them very much

Delivery partners are inadequate.. I love your products but delivery of large items have been a nightmare for me. The vanities I have ordered are heavy items, sometimes more than the “two men on a truck” can handle. Luckily one of my sons was available to help in one scenario. The second time there were no other men available and one of the men had his hand wrapped. Subsequently, although my sister and I tried to assist, the vanity was damaged during the delivery and I was unable to accept the delivery. Now for round three, I contacted Tophat logistical solutions to try and make sure it could be delivered when I had other help there. I was told just this morning when I called them that it would be there tomorrow between 8an and 12noon…… they said they are only required to give me a day’s notice….. a mess. Anyway, they could not reschedule it until Monday, but I at least have some time to get help available. I pray we are successful Monday…. It’s been a long journey.

Prince Albert teacups. Many of the items I desire are “not available or not in stock”. SO, WHY, may I ask, do you guys at Wayfair EVEN HAVE THEM, listed currently, online with - like, NO COMMENTS as to any dates or, anything, as to WHEN, they might be- back in stock? If you DON’T know, don’t you guys think, you should just take them OUT of, your website? THAT way, we’re just not looking at all of these “ out of stock” photos of items we want!, but cannot buy! 🤔 When they DO become available again, you can re add them onto your site again. Giving updates as they DO, become available BEFORE, they’re being restocked. That way, it gives us a heads up too! Think about THAT! Maybe we could, pre-order to insure that we get what we want. SOMETHING! Nothing, is no good though for a customer when “out of stock” is only seen on particular items. Thank you. 👍👍😍

My new dining chairs and Alexa. First, business. Your site never lets me down. As an Interior Designer, my “modus” is to put everything I think might work for whatever project I’m working on,into my cart. I think for this one I ended up w/ over 20 different chairs! It’s exhausting, but exciting work. After sleeping on it , I look at the cart the next day and little by little, start deleting those items that don’t exactly “ring the bell”. Long story short, I ended up w/ 2 exquisite host and hostess chairs and 2/ completely different, fantastic side chairs!!! Already purchased a trestle table and matching bench, but as this story tells you, not into much matching, more interesting to “blend “ and accentuate. As for Alexa, I was very lucky to have spoken w/her. She has an upbeat, happy and very helpful way of dealing w/ whatever issue is thrown her way. My dilemma was timing and she researched whatever she could to try and answer my questions. I cannot give her enough accolades and hope that this “mini-review “ finds its way into her “Permanent Record”🤔😊👏🏻. I always like to lavish praise on those who deserve it, and she certainly fits the Bill. We spoke on Wednesday evening at around 7:30. Thanks for the opportunity! Best, Michelle Goodman ( a long time client of Wayfair for my clients and this time , for myself!🥰👍🏻

Nice, but buggy. Kudos to the design and development team on the whole. The app is robust and well thought out. The product filters are extensive, allowing me to hone in quickly on just what I want. The lists is a great feature and well executed. I like that What’s in my basket is “sticky”. I like and use it despite the bugs. I use an iPhone 11. The app unexpectedly quits on me on occasion. It freezes on occasion. I wish I could view order history, but it is always empty, despite all the purchases listed for me to review. Tapping the text msg link to track shipment takes me to the app, but then I get “oops. Something went wrong.” Yeah! I have no order history. When I cancel out of editing or creating a review, it submits something anyway. If I add a photo to a review, I have to scroll the camera roll very carefully or it will disappear and leave me in app limbo. I still use the app alot, but it’s frustrating.

Love Wayfair App!. I have been shopping from Wayfair for over 2 years. I absolutely love the the Wayfair site and the app! The app is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from the app. If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love Wayfair does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. The app also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the Wayfair app it is all listed nicely and extremely easy to find. I would recommend this app to anyone!

You can not get rid of an order you don’t want. So I ordered several pieces from them, at the first two it’s all good. Then the third one. I figured later it doesn’t fit my need, and since it has not been shipped, I submitted the first cancel request. And they’re saying that it is very far in the shipping process so no cancellation. I was confused but I thought ok. 3 WEEKDAYS LATER it’s still not shipped. I was so confused I called to get it cancelled. They refused again and asked me to call fedex. Ok. I called fedex and got a case number and it was on a hold. Great, I thought I solved this. One day later it came back to normal and in transit again!!!! So I called the third time, I got hung up. I didn’t know you can get hung up in a customer service call. And then I tried their online chatting box, well the agent stop responding 3 minutes into the conversation. Their process is flawed, buyers should be praying for every order with them that nothing goes wrong. The most funny part is probably that the estimated arrival time now is at least 5 days late than the estimated delivery time they advertised on the product page originally.

My purchases. I love everything I’ve purchased especially all the furniture items since the end of last year up to now. We’re moving into a new beautiful house and everything I’ve chosen is spectacular as I’ve chosen very different styles more modern and many brilliant colors. The walls will be white and I’m so anxious to see my beautiful glass top DR table n server with its black accents in the room. I’ve also chosen rose/pinks to add a splash of surprise colors in my blue colors of the BR since we have terrific light in the entire house it’s just going to be a brilliant new happy home for all to enjoy. Thank you Wayfair for so many choices to chose from and all the newest colors to bring great joy n happiness to this our new lovely home in an HOA townhouse development where most everyone’s over 55 and I can’t wait for all our friends and especially neighbors to come for first time and be as thrilled at my new decorating with bright happy colors as well as the well made items Wayfair has helped me choose. Thank you all for such great products and for giving all of us a new prospective in our design choices. Blessings to you all. Thanks Again. 🙏

John Robert Champion. Please Please don’t screw is order up, it’s very important. The four last orders have been upsetting. First order a was a king set bedding for my niece, it sat for two week in her back door because it was winter and she no need to go outside because of the rain and snow. The second order, I order queen sheets with high thread count, and they had small hole on them, I just threw them away. Then I order a high end queen set it took almost six weeks for me to get it to me. I finally had to call Wayfair to remind them about my order and on one didn’t know anything about the IT. Nevertheless it was very disappointing. The fourth order was just recent I order a of set two buffet lamps, and I got just one lamp, and l still really don’t what want happen? So just one more chance, I know I’m just one consumer, but you look at all my orders I have place with Wayfair in the pass well it be a very long time. Almost five years, but I have no qualms disconnect with Wayfair. I’m tried of feeling like I did something wrong when my orders are not fill properly. Sincerely John Robert Champion.

Worst site especially if you have a business. I just cancelled my business account with them. Me and my husband own a construction/interior design company and let me tell you that this is by far the absolute worst company I have ever worked with. A client had picked out a bedroom set and we both soon regretted it. We received an email the day we were supposed to receive the bed that the bed was now out of stock.... so we though no way this could happen again, we then ordered a different bed that was “okay” compared to the other. I called my consultant to confirm that this bed was in-fact in stock, I was told they had abundance available. While waiting we had received the two end tables. Not only are they made of extremely cheap materials. They were both dented, missing paint, the drawers on one were bowed and the whole side on the other was not attached. Not even an hour later I receive yet another email that the bed we had ordered for the SECOND TIME was no longer in stock...... I have to keep calling my customer. They of course understood but it reflects very bad on my business. I called extremely upset and received no help on this matter what so ever. Not even help on finding a bed that could possibly match that for sure was in stock. I do not recommend this website.

The menu items not selectable. Unable to reach app support. I am using an iPhone 12 Pro Max iOS 14.3 and am having an issue with going through the menu options. It seems the issue happens most often after viewing a specific furniture item and the selecting home then “furniture” from there the options for “living room furniture”, “bedroom”, kitchen & dining room”, “office furniture”, etc. are all non-selectable. The only way to get them working again is to close out the app and reopen it. It also does this on some other pages but this is the one that I can replicate it the most. No issues on the website mobile page. Tried app support link from the Apple App Store page and was sent to a link not found page on Wayfair. I called customer service and there was no option for app support. By pressing zero, I did get ahold of someone who while very nice and polite, kept asking if my problem with the app was a problem finding my order and was dismissive and said it worked on hers since she has the same phone. Said I should contact my network carrier and would leave a not with the appropriate department.

Text delivery updates are wrong, also let’s protect the environment.. I recently purchased an order of 6 items and they’ve all been shipped to me separately, each with a different estimated delivery date. I appreciate that the company sends texts when an item is to be delivered and then again to confirm the delivery; however, many of my items, unfortunately, did not arrive on the projected dates, yet I still received texts that they had. It’s pretty frustrating to be notified that a package is being delivered that day, and then discover it’s still on the other side of the country. Another aspect I don’t like about this order is that it’s all shipped separately. Is it really necessary to ship two of the exact same sheet sets individually? Unless they’re coming from different locations, this isn’t a very environmentally friendly practice. My sheets and throw blankets should have shared boxes. I hope Wayfair can fix this problem.

Do not use for expensive furniture!. Wayfair is good for the small piece of furniture or decor that goes with the look and feel of your interior design but DO NOT try to buy larger furniture than that like sofas or dining sets. I bought what I thought was decent furniture, but turned out to be just some drop shipper rebranding Ashley furniture (which I’m not trying to knock just saying it is dishonest), it cost just as much as Ashley but with NONE of the service so when a piece was damaged I had spend days returning it and tried to buy a piece on clearance which was clearly a damaged item they just put back in inventory that they should’ve put in the trash. It had mold growing on the particle board! Some stuff off of it I liked but outside of those random little pieces stay away. If you really want to save money just do FB Marketplace or something. At least then you know for sure what you’re getting. If you aren’t able to spend the time doing that then just spend the extra money at a local big box store because the headache of saving a few hundred on Wayfair is not worth it for larger items.

Orders & delivery from Wayfair. So far, during my month long remodel ONLY Wayfair has DELIVERED when (& where) they said they would when I placed the order! Thru 2020 CoVid pandemic & panic they were almost always on time (1-day late max), & never “lost” my orders. Their drivers who brought items inside were masked, always friendly and polite! UPSP, UPS, FedEx & HomeChef should try to find out what their “secret” is for timely and friendly (even when masked) Delivery Service! But I’m a little suspicious of the “reviews” posted on individual items as the comments indicate a Bed is being reviewed when it’s a light fixture, a cabinet when I was reading about a mirror. So now I’m c/o “fake reviews” posted by Wayfair to prompt confidence in purchasing big ticket items by us “online shoppers”! Their generous Returns policy mitigates most of my hesitation but it would be nice to know that the 102 5 Star reviews were truly about the bathroom vanity I’m buying (and having chosen the Wayfair product over one at Home Depot primarily d/t overwhelming Positive reviews) I admit I often don’t read ALL #102 (5) Star reviews, just the first 10 or so as well as 1 and 2 Star reviews but when I did I found many review reviews weren’t about that item at all…. Wayfair -you need to address this issue otherwise reviews are rather pointless. But huge Kudos on your excellent & prompt delivery track record in difficult times!!

I CANT BELIEVE I DIDN’T FIND THEM SOONER. As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!

Product Shipment Delayed Until Out of Stock. Absolutely horrible experience. Ordered a Patio Set on Sale. 50+ Units in stock per website. I received an email a week later saying my item was scheduled for pickup and would arrive in 2 weeks. Another week passes and I get email saying unit is out of stock and won’t be shipped until November. I call customer service immediately and after 30 minutes Service agent comes back and says she spoke with the warehouse manager and that my unit wasn’t ready when the Freight truck arrived to be pick it up so system automatically showed it on back order. She assured me she arranged to have my unit picked up at next available time slot. Another 2 weeks passes and I haven’t heard anything so I call again and I’m told my order was cancelled because it is no longer available. I call again and explain everything. After being disconnected I call again and ultimately get transferred to a Supervisor (Maxine Morrison). She offers to help me with another item once I pick an item out. I email her the item I want and she emails saying she will call me at a specific time. She doesn’t call so I reach out again and she says she hasn’t forgotten me. I try her twice more with no success over two days. Is this the kind of company you want to deal with?

Love this companyI!!!. I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!

Never again. We’ve ordered 2 couches from here and the first time was ok but annoying. They dropped it off in front of the building and didn’t call like they said they would. We had a difficult time getting it to our apartment which is located in the back of the building. Had they called, we would have told them to put it at the back door to make it easier on us. The couch was cheaply made, so it broke after a year. We ordered a replacement since it was under warranty. We had moved to another place and called and updated the address. The couch was originally set to get delivered to my partner’s parents’ house since we didn’t want it to go to our old apartment. After calling and updating Wayfair with our new apartment address, they told us it was all set and it would be delayed a week bc of the address change. Delivery day comes, and it goes to his parents address and not our current one. His parents live about 30 mins to an hour away from our new place. We waited an extra week just for it to end up at the wrong address anyways. These experiences with Wayfair have been atrocious. Never ordering from here again. There’s a lack of communication among customer service and the delivery people.

Like the app, but some updates..not so much. I'm a fan of the app. Love the boards and being able to easily search. However, I noticed today that the customer photos were not in with the main preview photos and instead I had to go find them in the reviews section. Maybe I'm missing something where it's available elsewhere else, but this was one of the better options that made me like the app so much. I could see right away, the customer loaded photos, and get a better idea of how that particular product could be used/displayed. I don't like having to read through all of the reviews. *Update* Nice to see the customer photos but please add to main photo lineup for the product. That way you don't have to go to the customer feedback and all photos can be viewed together. Also, the app is constantly shutting down on me. Same thing happens if I just go to the webpage and avoid the app, except I get an error message saying it has to be reloaded. Any ideas or fixes for that?! Thanks.

Excellent customer service. I had first talked with Pam then our phone got disconnected, call back and talked to Jennifer and found out so much about her all while talking about the shower heads that was placed on June 30 shipping date stated I should receive from July 7-10, so we gave it some time bc we understand the short staff team members you may be facing. I assured Jennifer that I understood, but we should’ve had our product by now, ordered the multiple dual shower heads 2 of them for my broken ankle that occur May 5th, Jennifer looked to see while it hasn’t been shipped nor did we have an order tracking number just knew FedEx was the carrier, so Jennifer and I continue our conversation for some time all while about talking life and talking about her new born baby.😘 MY Mother wants to know if we can have them free for our inconvenience, I told her I’m sure they want happen but I will ask, and if that can’t happen we should be offer a discount bc for our inconvenience for shipping dates that states should arrive July 8th we love Wayfair and have ordered in the past! Jennifer is an outstanding customer representative for your company and need many more like her made my experience that much more thankful. And if you need more customer representative employees that are work from home I would love to join your company bc of Jennifer. Thank you Melinda Bendolph

App & Website Suggestion. I have a suggestion for your website. When customers post a review on the item they purchased. It would be great if on the review it stated what selection they’re reviewing. Why? Well I’ll tell you…Example: I was looking at window blinds this morning and two of the blinds colors are similar. I saw a picture in one of the reviews where the customer had a similar decor, style, colors to my living room. However, the review didn’t say which one they were reviewing. This is so frustrating. I think if you automatically had on the review which color, style the customer is reviewing would be a tremendous help. Plus it would cut down time of customers sending Wayfair questions regarding the item. I love Wayfair. I’ve been with Wayfair since the beginning. There’s not another online store quite like Wayfair. There selections are amazing and so many items to choose from. Please consider adding this. I’m sure that this would help customers to make a selection.

Nothing arrives in perfect form. And Executive Resolution is a Joke!. I have been ordering from Wayfair for years now. And when it’s furniture, it never arrives in perfect form. And then you’re stuck with packing material and boxes to either re-pack and send back, or they tell you to donate it and they will replace it. This is happened to me so many times now that I have an executive resolution manager who does a very poor job of service named Brittney. On this most recent purchase I ordered a set of tables for my new living room, spent 700+ dollars and received tables in an imperfect form, with non-joined slats and other imperfections. The app says they’ll pay me 20% if I choose to keep it and fix it myself, or I can return it which means re-packing and disassembling everything. When the executive resolution manager got involved, and I provided many photos of the imperfections, it was deemed that they will only pay me 10% to keep the less than perfect tables. Now I know how they make money! By screwing customers! Buyer beware. If its wood or MDF furniture, it will arrive scratched, poorly stained or dented.

Bad experience & wastefulness. I’ve only purchased 2 items through Wayfair and both experiences were bad in different ways. First item was a headboard and I ended up having to drive to the warehouse of the shipping company to pick it up because they only delivered during business hours Monday through Friday. Sorry I have a job and can’t accommodate your 8 hour delivery window on a Tuesday. Not entirely Wayfair’s fault but as a seller you should know who you’re doing business within your distribution chain. Second purchase was for a wine cabinet that was promised in 2 days and made it to my front door in 3. The product was banged up and virtually impossible to assemble. It wobbled when assembled which is exactly what you want with a toddler in the house. It had dings all over it as well. The worst part is, I called Wayfair customer service and told them I’d like a refund and that they would need to send someone out to disassemble the monstrosity and remove it from my house. I was promptly issued a refund and told to dispose of the $400 shelf. How incredibly wasteful of you. I will not do business with Wayfair again. Careless, poor quality, wasteful and overpriced. Technically, I give you negative 5 stars.

Wayfair experience. So far wayfair has been great and a pleasure to deal with! Always friendly and courteous when I call them. The products are all too notch for the most part- I’ve only had a couple of issues and I called about it and wayfair is always happy to make sure I’m satisfied. I just have to call again because I was supposed to get a refund for a table set I ordered and I only received a partial refund and am confused about where the amount came from. The table set I purchased was around 597 and they gave me a refund for 394 so I have to call again and I don’t have the time to stay on the phone for a while and it normally takes 20-40 min for a result so that’s my only issue is getting the refund or issue completed correctly and the time it takes to do it as I’m injured from an accident and disabled and have young kids to take care of and I get overwhelmed and easily confused and wish the help provided didn’t tAke S long on the phone.

Technical issues with app, again. Updating because this is still such a terrible app. It is unbelievably frustrating. I’d forgotten I wrote a terrible review ages ago and it’s still awful. The website isn’t much better. It’s sad because there is great selection at Wayfair but the search functions and filters are completely garbage. Technical information is inaccurate, searches result in 20,000 items and the filters are impossible, searches autocorrect and change the search completely. If I search for a “glass cabinet,” every single item with glass in it comes up, tens of thousands of items, and then the filters don’t work so I can’t narrow down between “glass curio” and “glass bath” cabinets. In fact, if I search for “glass curio” every curio AND every glass item results. If you have very low expectations of a shopping site, don’t care about accurate dimensions, and don’t mind buying something based only on a picture, or you don’t care about filtering while you shop, go for it. I can’t believe this is still in the App Store. I can’t believe it has good reviews, it’s completely mind blowing. Are the reviews based on the site functioning or liking the products they sell?

Such a poorly made, freezing, crash happy app. This app is horrible. The worst shopping app I’ve ever used. I currently have ShopStyle, target, Walmart, overstock, lululemon, Bloomingdale’s, IKEA, builders choice to name a few, downloaded and NONE of these constantly ask me to verify my identity over and over with cache confirmations or just randomly say a product can’t be found when clicked on during a filtered search. Then when you try to delete an item from your cart is just does nothing. You continue to click remove, it refreshes and back again. The item remains. This app used to be great, it’s gone down hill significantly. You can’t even access the site on google chrome or internet explorer. Losing thousands of dollars in sales per day I can imagine. Save your time, shop elsewhere. oh and did I mention every time you try to click app support it send you to a link that says “ Seems Like We’ve Rearranged Some Furniture” I’ve uninstalled and reinstalled the app, did all of the developers response list of items to try and nothing works. this app was amazing about a year or so ago but I don’t know what they did over the last year is become the worst app. And CLEARLY I’m not the only one saying this.

Best resource for EVERYTHING!. Wayfair has everything. In the last year, I’ve bought two desks, four area rugs, dining room chairs, a new upholstered platform bed, curtains, and a 12” pillow-top memory foam mattress (at a fraction of the cost charged by the new trendy online mattress companies). Then after making sure my husband & I were comfortable, I bought some cat “shelves”(stylish ramps to attach to your walls so that your cats can look down on you literally and figuratively). And once I decide which will be the best for our spoiled felines, I’m also ordering a cat tree in grey to match the tufted velvet grey sofa I got from Wayfair. Only Wayfair makes sure that everything you order is not only safe, fun, and ultra comfy, but also stylish. I love that I can buy furniture, bedding, curtains, cat condos & carriers (have you ever checked out their pet items?), decorative items, and so much more all in one place. Because I live in a very small town, shopping options are minimal. Wayfair is like having all the glories of L.A. (where we used to live) without the freeways and two-hour drives to a store 7 miles away. So, the selections are phenomenal, the prices are great (I do wait for sales — they send me nifty email), and our new home is coming together wonderfully. Wayfair is my one stop shop for everything for our home and its two- and four-legged occupants.

Employees Are A Breath Of Fresh Air. I just purchased 2 vanities and had a few questions before placing the order. The first women that I spoke to Roxy, was amazing and very knowledgeable. I really appreciate your vast knowledge, how much you cared about making sure that you answered all of my questions and that I was happy! I was then transferred as I had some questions about about potentially opening a business account. I cannot remember the name of this employee, but she was a breath of fresh air to speak with as well! She was very informative, thorough and wanted to help in any way that she could. I do have to say, that in my limited experience in dealing with Wayfair, they seem to have great customer service. I believe that this will suit them well over time. In an ever changing landscape of online shopping and difficult retail conditions, it was a pleasure getting this type of information, care and service. I believe that Wayfair just put themselves in a “must look at option”, every time that I have to shop online. Thanks again! Chris (Mount Laurel, NJ)

I’m a Human!!. I love Wayfair. They have a great selection of products at reasonable prices. The app is really great too. Everything I could want is there: the search engine, the favorites list that I can separate by project, the in stock notifications. The most frustrating pain point in using the app though, is the constant interruption asking me if I’m a human. I mean, it’s constant. I’m redoing a kitchen...so I’m on here practically every day trying to nail down the final selections. But as I’m tapping through the colors available in an undermount sink——please verify you’re a human. Then I have to tap all pictures with a fire hydrant. That, in itself, is an annoyance. But what is down right irritating is that after I pass my human test, the entire app is frozen. FROZEN. Is in, will not move and nothing works. I have to close it down. Why don’t I close it down before the hassle of the human test, you ask?? Well, because if I do that, the test is there, waiting for me, when I reopen the app, and then freezes anyway! Infuriating, right? It seems to happen more on the iPad than the iPhone but it does happen on both devices. I’m sure if I just closed the app and waited 10-15 minutes the captcha would clear out, but let’s face it....when you are on a faucet hunt, you are more likely to just close the app and fine your item elsewhere.

Quality for Less. I was always a critic of Wayfair seeing it as a place where super cheap things that were flimsy were sold online. That is, until I realized the truth. I have recently bought furniture from several Premium home stores in person that I thought would be great and some Wayfair items thinking they were going to be cheap quality or even disappointments. The opposite was true. I am waiting a long time for the premium home stores to even deliver some items and others broke within days of owning them and it is taking weeks to have the technicians come out repair. Meanwhile, my Wayfair items are higher quality than expected and always deliver within a reasonable period of time. Are there cheaper, lower quality items on Wayfair? Sure. But many of the items are not and it is a false sense of security to pay 3 times the price at at a premium home store just to not get your product or the product easily breaks from poor build or assembly quality.

Cannot cancel an order even if cancelled within an hour. This is the worst company I’ve ever had to deal with when it comes to canceling orders. I ordered 4 chairs. Within one hour I know these chairs were not what I needed so I canceled the order. I put the correct order # but it only cancelled 1 chair . When I tried to cancel the rest of the chairs it won’t let me because of course the order number would be the same for the 3 chairs as it is for the one chair. I had to call customer service the following day because they’re in the East Coast and they were already closed. I called at the earliest time possible and yet they said that that the order is now in their warehouse ready to ship and although she can cancel the order it might still show up. I beg her not to do that because I’m a tiny woman and I cannot carry three chairs to return them . Still she said she couldn’t do anything but she acknowledged that I had canceled this order. Wouldn’t you know I get an email today that supposedly three chairs were delivered by FedEx to my house. I was home all day and my 4 security cameras never showed anyone delivering a box . I would never ever order from Wayfair again!!! Now I have to fight to make sure I don’t get charge by this very inefficient company

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Satisfaction. Livraison rapide avec suivi. Très bon choix d'articles de déco. grand choix d'ameublement en tous genres en passant par les tapis et sans oublier les articles pour l'extérieur.

Great customer service.. Happy with all my Purchases. We had one concerns don’t was sept with in one day. Fantastic! And great selection.

Shopping delight. Love shopping with wayfair, if it arrives damaged they will replace it , customer service are always polite and very helpful .

Super service super qualité. Merci

Follow up service is commendable. Spoke to a rep who understood the issue with shipping errors (table was damaged) Replacements parts sent asap .

Extremely happy with my purchase. I bought two of the lights. One for my foyer and the other for my hallway. They arrived quickly, undamaged and were easy to put up. The quality is excellent. Each light holds 3 bulbs but I only put in 2 led lights as that was bringer enough in soft white. Would definitely recommend this light!

Don’t like being mislead. Why do you advertise one low sale price on an item only for it to show a higher price when added to the cart? This is completely annoying and as a consumer, I would like an answer. You can’t go to any retail store and have items marked one price on the rack or shelf, but rung in at a higher price.

2nd one. It does the job so much that we are buying another one. With 10 birds and 2 African grey, there is a lot of dander everywhere. Thanks for this great product.

Great app easy to use. Quick easy way to shop for items. I like that you can save items you like in a list.

The best way to shop. Wayfair’s selection is amazing, customer service is beyond my expectations, returns are easy and prices are reasonable. I have made many, many purchases through Wayfair and have been happy with everyone of them.

Wayfair is very expensive place to shop.. This place usually jack the price up and put the item on sale to match their price with Amazon. I’m not shopping here anymore. For example: I’m trying to buy a play kitchen set for my daughter. Retro Kitchen set, that shows the original price of 251.99 and with sale it is listed for117.99. If you compare the same item on Amazon.ca, the original price always has been 117.99. If you check other similar products, Wayfair always show the higher original price and then reduced to match with Amazon. It’s a pathetic trick. Do not shop here.

I do not recommend. Bought a dresser from wayfair on Dec 25th. Ended up getting one box and not the second, with missing and cracked pieces, and no instructions. Contacted them and they sent it again, only this time only received one box again. They told me they were sending the entire dresser and ended up with a ginormous box. Opened it up and it was a queen size platform bed frame. Not at all what we ordered, and have no room for it. Mayfair told us to wait a couple days, we did and still never received any news onto what to do with this item. Been contacting them and they just keep saying to wait a day until they hear back. We want gone and they said once they know they will either have someone from FedEx pick it up or we can donate it. It's been a week now and nothing. Ready to just donate anyways at this point.

Love Wayfair. Its a great app with great products and wonderful customer service. I order products here all the time because I'm a designer and not once have a had an issue!!

Addicted to Wayfair. Love the variety of items and affordable prices!

Review. Prices go up daily! Price gauging!

Love it!. I’m in love with the Wayfair app! They have made it so easy to find the perfect decor for my home. Every purchase I have have made I have absolutely loved and the quality it amazing! Highly recommend!

Variété. Beaucoup de variétés! Prix abordable!

Shop. I love to Shop Wayfair. I have been really happy with My purchases. Thank you.

Addicted !!. I absolutely love using the Wayfair app. I have ordered, cancelled orders, and created lists for future buys. I am so happy with the convenience and how easily it is to navigate through. It’s like my new Pinterest creating lists. Also, I live in an area where furniture shopping is very limited and other big stores either charge too much for shipping or won’t ship to me. I just wish there was a way to manage pricing after purchasing. I bought a bed and literally the next day it was a couple hundred less. I had to cancel the order then order the bed again. That was a bit inconvenient but easy enough.

Service. Thank you Wayfair for excellent customer service

Peter’s experience on Wayfair. Well,I’ve known about Wayfair for quite sometime now but I haven’t needed to use the on-line store for anything.So this is the first time I’ve used it & it’s very easy to use,it gives a lot of different selections in the particular category you are looking at.Its very easy & quite smooth & fast from picking the item to submitting your order. I’ll be honest the only real difficulty with on-line is you can’t really feel or touch anything.Also I think the wait is a bit long fir one item that I ordered.

Toujours parfait. On reçoit toujours ce que Klein commande ....facilité de communiquer et très bon service en Français

Plush Ivory shag. Wayfair you got just what we need!

Cheating. The product description is very vague, misleading customers to buy, and then the after-sales service personnel confuse right and wrong to shirk responsibility. fraud company.

Good selection. Have what you need for good prices

Wayfair Junkie!. Always happy with my orders and Customer Service! So many home decor items for our business of renovating homes! People are always asking “Where did you get that!?” Xo

Love Wayfair. So many choices and excellent customer service.

Excellent and Fast Service. The service is second to none!

Bugs. Trying to buy something for last few days. There is an error note every time I use the payment page. Even after updating the app the same problem is there. Wont be using this anymore.

Not user friendly. Seems like allow you to easy return or if the item not meeting your satisfaction. But you’ll have to cover the shipping fee for delivery. We are know shipping fee is an huge cost in North America. I would rather go with Amazon. This app will rob your money!

Long Lake gal. Great products. Great service. Was a bit hesitant as I am a Home Sense gal but the reviews are so helpful and the staff is great if I have any questions. I have honestly had absolutely no regrets and I have purchased several area rugs, a headboard, a bed frame and several glass door knobs all within the last six months. Highly recommend.

Excellent Service. Wayfair has provided exceptional service from my very first purchase. They offer prompt helpful support and have always been able to provide a solution for any unsatisfactory product.

All Chinese material imported from Ali baba. Wayfair sells all the Chinese stuff. They have a collaboration with Ali baba and sends their stuff all over the world. Do not trust on the quality. Its all very cheap and non durable but at the same time very expensive.

Overall customer satisfaction is excellent!. Thank you for helping make a house a home!

A pleasure. We sold our previous house fully furnished so we are replacing everything..a piece at a time. We are more than pleased with the choices we’ve made and the kind, courteous and professional help we have received along the way. Grateful for an enjoyable and satisfying shopping experience with Wayfair. Thank you 🙏

Selection is Awesome. Wayfair makes it easy to find what you want within your budget. Free shipping is definitely a perk. The variety of styles is plentiful and customer service is excellent.

Karyn curtains. I am so happy with these curtains. I’ve been asked what tailor created them. I live in a small town and would never find something so special. They look fantastic and l can’t wait to receive the other 4 for the other window. Yay Wayfair you’ve done it for me again. Kramer

Scammers. Scamers! Totally scamers! I've tried to canceled order that has not been shipped yet and they don't allow me to do so cause "it's too far in the shipping process" 3 days later I got an email that it has been shipped... Initially promise to deliver between June 14-16. In fact will be delivered on June 21. And I will not be able to return it because it's an open box. Money wastet. People don't make a bussiness with this company

Great products. The App is easy to use and lots of products to choose from.

Une première. Première utilisation de l’application et premier achat. J’aime bien jusqu’à présent.

Useless app. I bought a coffee table and I receive the wrong table I try to return and replace the item but I wasn’t able to Do it by my Wayfair app then called customer service they said you can contact by email I contacted by email and they just easily said we can’t give you any replacement or any refund and no return because we send you the right item.I hate it I wish there is zero star so I will definitely give them a zero

Wayfair. Wayfair is the place for us, has great prices and even if out of stock you can ask to be notified when available!

Shopping made easy. Love Wayfair. Lots of variety and website easy to use.

Easy Shopping. Easy shopping experience sometimes to easy, 😁 The APP by far makes it even easier and quicker to browse and get alerts. Patricia:)

Lighting. Excellent service on dealing with broken parts. I would definitely order from Wayfair again.

Garbage. I ordered about 10 times, every single item I received had some or other damage, customer service was responsive and sent replacements and parts which were also damaged. Waste of time and money I assume Wayfair is trying to monetize on damaged products which otherwise can’t be sold in shops. Worst online shopping experience, never buying here again

Traduction. Très drôle les traductions en français des articles

My first order with Wayfair. Looking forward to receive it hope I am not disappointed

History. I look back at my order history. Every product is outstanding unique and still looking great. Awesome quality with everything I have ordered

Furnishing our home away from home ( Lodge). WAYFAIR has provided us with so many furnishings for our lodge!! Area rugs, comforters, tables to name but a few! Quality items which are easy to shop for online and promptly shipped, with ease. Also, the return process makes it easy for the customer should the item not be suitable or arrives damaged. My kind of shopping!!😄👍🏼

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👎👎👎. I ordered one month and two weeks ago living room set because I rent a new apartment and I wanted everything be ready for my new apartment but the I’m open my sofa I seen they sent me wrong color I bought my throw pillows my rug match with my sofa color and then I called wayfair customers service and I told them about my issue they told me ok they replace for you with that color you ordered and after that I waited 10 days again for they replace and I told my manager please change my schedule for today and when delivery’s guy arrived they put my wrong sofa out of my apartment they so noisy and dirty and messed my carpet, and after I before they put new items in my apartment I checked them they sent me again wrong color the same exactly that color I wanted replace that I can’t believe after one month and half They sent me again wrong color and they told me sorry we can replace again for you, I can’t believe, I just returned them because I can’t deal with this company anymore and I can’t trust them , I should clean my carpet after delivery guy mess that and seat on the floor 🤬🤬🤬🤬👎👎👎👎

Second Order. Originally, we ordered our couch on May 3rd 2023. One, we needed a new couch. Two my husband was having shoulder surgery and we needed that couch. Based on the information, the couch would be delivered in plenty of time. (Based on the website). We set up a junk removal service to take our old couch the same week of the said delivery of the couch we ordered. It then kept getting delayed. Here we are now June 25th and no couch. Expected delivery was now showing July 16th to the 24th!!!! Spoke with Angel and she was great. We canceled the original order and found a couch that can be delivered much sooner. At this point, I am hoping we can have faith that this is true. My husband is now having a complete shoulder replacement on August 2nd. Little to no communication from Wayfair. 1 email to be exact. It took me checking daily the status of the original couch and call them to resolve a resolution. Very disappointed.

Great features but glitchy and cumbersome. I love the ability to put items in a room view. That part is really awesome and helpful in planning. If you are planning a whole room make over, you have to remember to save your photo, then keep layering pieces into a new photo one at a time. It’s also helpful to save items you are lookIng at to an idea board so it’s easy to find in the future. Since it’s the only website I know of that gives me the flexibility to view items in my own photos and save them, I think it’s the best - at least for free. However, the app kept crashing and freezing all day while using my iPad. It was also slow to respond to clicks and ended up taking several hours to get 8 pieces of furniture and artwork in one of my rooms. That part was really frustrating. I’m hoping the glitches get worked out soon.

Wayfair Rocks!. For 3 weeks I have been trying to buy the same furniture form a competitor (starts with an ‘A’) and I have been unsuccessful. They would tell me to go to into the store since my online order wouldn’t work. I then go into the store and they tell me the items I wanted were special order items only and I had to pay with check or cash defeats the purpose of applying for their cars so after 14 failed orders, one open order and one canceled order (they auto add protection plans to everything without permission!) I gave up and to be VERY HONEST, I wished I had come to Wayfair from the start. No hassle anything and. No auto add protection plans and a higher credit limit. I will never shoot at Wayfair a competitor again!! 🏆🏆🏆

Horrible. I have never dealt with more unprofessional customer service in my life. I spent $600 for my items to be late, not come at all, and to be belittled by a supervisor and a representative. When speaking to the representative and the sup they told me there was nothing Wayfair could do to cancel the order and or get my money back. Even though I never received my items. UPS didn’t even check those items in from the person that was distributing the furniture. I understand things happen but when it’s to the point where you are being belittled, Kelly one of the sups that I was speaking with hung up the phone on me and canceled my order without even telling me, and not helped when you are spending your hard earned money at this business. It’s upsetting and ridiculous. I am never shopping from here ever again. And next time someone mentions Wayfair, I can’t wait to tell them my horrible experience. Can’t wait to buy my furniture from IKEA! Where I will be taken care of and respected!

Wrong product and they want you pay the return shipping fee. Products are hit or miss. Recently, I ordered a product but the picture on their website is very different from the product they sent. Requested for an exchange but the agent I talked to advised me to do a return first then just buy again. I followed the advise. Then it turned out that route will have me pay for the return shipping fee. I called them back and told them just to cancel the second order and just do a refund. They said they cannot cancel the order because it’s being prepared already. Then now I received the second order and it’s exactly the same erroneous product I initially complained about. This is a bad customer service because right now, I am even having anxiety to call them and talk to them because they will not provide the simple solution to this problem. I don’t really get why I can’t just cancel the order and be issued a refund. It’s not that I want it returned for no reason but it’s a different product in the first place!

Returns. I had a great experience with your team on a return you handled for me. The delivery was about a week later than expected. After receiving patio chairs as a gift my mom decided she’d rather have a coffee table instead. Way fair took care of the return delivery because of the delay on receiving the order. I dealt with one of your customer service reps who was very sweet and helpful. I then received a call from one of your managers the next day concerning the delay on the delivery. I couldn’t have asked for better service from your company. I liked the service so much we ordered the coffee table from wayfair and today my mom ordered the matching end table. The quality of your products is excellent. I will be a return customer to wayfair myself next time something is needed. I commend you for excellent customer service.

Great quality topped with the most amazing customer service!. I can’t explain how happy I have been and always am with Wayfair! Their product selection is amazing and quality at fairer pricing than most brick and mortar retailers! Not only are their products exactly what they look like in the pictures, wayfair is so on point with their customer service, that if you didn’t get what you expected at the highest quality, they will gladly facilitate the return or refund without question. I recently bought a whole couch and unfortunately the shipping people were not considered with how they delivered the couch and it came to me with a few tears and scars. The wayfair representative I spoke to was not only very empathetic about my experience, she also resolved it right away! I have since purchased not only ALL my home furnishings etc from wayfair, but also many random things that I didn’t even know they sold! To sum it up...I’m a real person who doesn’t make a ton of money but loves nice/quality things...wayfair not only offers me the opportunity and selection for the finer things, they also offer the most superior customer service, and for that, I will ALWAYS come back to your company. Thank you wayfair for your amazing service and STAFF!! Cheers! Hollis Wilson HUGE WAYFAIR FAN :)

My "Go To" for Everything!. I love everything about Wayfair! The website is easy to use. The information about the products are concise and overall accurate. They answer questions swiftly. They handle problems and even love challenges. Returns have been simple and no questions asked. The remote (work at home) representatives apparently love that capability and it shows in their friendly customer service. I'm a designer and buy merchandise in quantity and love the ability to have "lists" and "reserved for later" capabilities for every project at my fingertips and any time. Whether I'm buying one item or a hundred, the customer service is always consistent and state of the art or old fashioned human to human. It doesn't get better than that!

Shipping Issues Are Common. I read several reviews that said shipping problems occur frequently with this app. I downloaded it regardless, and bought a bookshelf. I made the purchase on December 30th, it was supposed to arrive on January 7th. It is now the 14th and it still has not come. UPS tracking says that I have no shipments to track. I called the customer service number twice on the 10th, but the problem is still not resolved. I’m doubtful that I’ll be refunded easily. I also doubt that I will be receiving my purchase at this point. I would recommend downloading an app with more dependable shipping, or going to a store in person. The convenience of having something shipped to your doorstep is diminished when it is overly complicated, or takes more than two weeks. The shelves I bought cost over $100. I’m sure that I probably could have found something just as good, for less money, and without the shipping problems somewhere else. I wish I would have believed the poor ratings I read.

Easy & too much fun!!. Husbands beware! This app is a little bit too much fun and user friendly! I love shopping online "unfortunately" so trust me when I say it's a new addiction. I've looked at Wayfair in the past and never considered the app. I really loved their items but didn't have the cash at the time (or all of it) so I never purchased. My husband doesn't shop online nearly as much as me and was reserved about purchasing furniture online. Later on, I found Wayfair again and the app. They gave me a Wayfair account with zero interest for a year. !! I'm hooked. Yes I know the couch 🤞must be paid in a year to avoid interest...that's my responsibility. So yes, I'd recommend it for great buys & huge selection. They also have several payment options. All of it can be done through the app.

UPDATE: Try before you buy feature is gone. Update: I'm updating my review from a 2 to a 4 thanks to support I received through the app. The try before you buy feature still isn't anywhere to be seen, BUT, their customer support through the app is absolutely stellar. You have to get through the unhelpful virtual assistant, but when you do support is kind and fast. I used the text feature, and it was all seamless. So it's now worth me keeping the app just for that alone. Much easier than email. Leaving my original review below for transparency. Wayfair the store is great! But the only reason for me to use the app is the advertised feature where you can preview furniture in your room. But it's not there in the app anymore and I've looked through every menu. They either need to remove that from the app preview images, or make it clear how to access it.

Amazing Customer Service. Today I received a package from Wayfair. UPS rang my doorbell to let me know it was on my porch. Two minutes later I went out to retrieve it and it was gone! Since I have a video doorbell, I was able to see how quick it happened. After speaking to the police, UPS and my neighbors, I called Wayfair and asked what I could do. The wonderful woman on the other end (I think her name was Joanna) immediately apologized for for what happened and without even asking if I had proof, ordered me a replacement and had it send right away. Normally I just scroll through Wayfair and add items to my boards so this is the first time I have placed an order. They went above and beyond any customer service I have ever dealt with. You have made a loyal Wayfair shopper out of me and I will be encouraging all of my fellow military spouses to shop here as well. Thank you Wayfair!!!!

Amazing Customer Service. I ordered some area rugs and, as soon as I received the first one, I realized the color was not going to work. I called Wayfair right away to let them know that I needed to return the rug and the others that were on their way already. Amy Gonzales, the customer service representative I spoke with, was amazing!!! She arranged for pre-paid return labels for the rugs so that they could be picked up at my home and returned to Wayfair. She also provided me with a coupon to use toward a future area rug purchase. Honestly, I am still overwhelmed at the superior customer-focused support I received! I loved shopping at Wayfair before but now I know there is absolutely no reason to worry about ordering online from them. They are there to help you. And, no, I don’t work for Wayfair!

Do not order from wayfair. Don’t buy from this app, I will delete it after I receive my order after one 1-month of ordering and receive it with the missing part after I contact them, they said you have to wait 2 weeks, and right now I got the wrong legs from them. When I first contacted the them the customer service representative told me when I said I was missing a part for the leg that maybe I could stack some books underneath it. I said that’s not a good idea that is unstable and I think it’s ridiculous they suggested that. I told them to make sure that I got the correct leg replacement as I needed to put my TV on the stand and she said I would have it before two weeks were over. Well I got the leg but it is the wrong way. It’s not only a different color and size it’s a completely different length. Disappointing and horrific experience ordering from Wayfare I will not be using them again and Will not recommend them to other people because of these issues.

Perfect for remodeling our home!. I have been remodeling my home for the last two years. I have found some rare and lovely finds to use: stainless steel tables for my workshop and laundry room, expanding kitchen island with stainless steel top (loved it so much that I bought a second for my kitchenette), beautiful oversized mugs with earthen tones, shelving for my pantry, a lovely portable serving cart, a portable heavy metal cart for my shop, kitchen tile, and so much more. I look for the sales and enjoy good quality items. Wayfair has been great place to find the perfect items and has guaranteed and replaced or refunded any items that were flawed. They have quick shipping with little to no cost. I will continue to shop here and highly recommend it for others. It truly is a great place to shop.

Sectional sofa. I purchased the sectional sofa about the month ago and as soon as we assembled and put them together that I don’t look so much different than the one we saw on the Way Fair catalog very cheap quality worn out so quickly it looks like over a year old so far I called him like a week later and told him about it they did not respond so finally did this respond by email that I have to box them way it was originally shipped which is totally impossible for me to do that cause the boxes were trashed and I have no way to find those kind of pal boxes even when I went to UPS stores the largest size. So I contact them again and told them and they keep insisting that I have to pack it and ship it back to them so yesterday I got email after all this email back-and-forth that it’s been over a month and I’m not gonna be able to return that item. They have the worst customer service the worst return policy I would never ever purchase anything from Way Fair and I would suggest everyone else to think twice to purchase from these people.

Decent Selection But Lacks Accurate Shipping Info. They have the most selection I’ve seen as far as online furniture and decor; however since they are primarily an online shopping source (i.e no in-store pick ups etc) they’re shipping information and their promise to deliver on time absolutely must be improved. I’ve made 3 purchases so far and none have arrived in the time frame I was promised. Wayfair offers the ability to search for items that have 1 or 2 day shipping available and I’ve made purchases based on that promise and ultimately, each time, they have not been able to fulfill that promise. Customer service was not quick to help compensate in any way for the inconvenience; even after my item was past its delivery date and still hadn’t even left the warehouse. I understand these things happen, but I haven’t had a great shopping experience yet. :/

Spammy and invasive. I redownloaded the app to search up some furniture ideas for the new house. Logged in, hearted a few things that looked cute, then without warning: BAM! Getting several emails and notifications every day. Doesn’t seem the app notification settings do anything, so I killed those entirely in the iOS settings. Same with email, unsubscribed from everything in my account settings but still getting emails. Started hitting unsubscribe entirely through the link in the email but they KEEP COMING. It’s been well over 48h and no end in sight. I just started marking emails as spam in Google and it seems to have gotten the point and they are now headed to the junk folder. Just because someone logs into an account for the first time in a while does NOT imply permission or desire to receive marketing. I’ve only ever ordered one thing in my life so I guess it’s time to just delete my account entirely. User beware: if you provide an email, it will be abused!

Worst online store ever!!. I do all my shopping through online purchases. I really have to say that this is the worst company I have ever bought from. The quality of the products are horrible, but I always gave the company a second (third and fourth). The last I will ever buy from them were 2 shelves 36” of length and 1 shelf of 72” of length for my renovated laundry room. I only received 2 shelves. A 36” and a 50” shelves. The quality was the worst. I have a business and have been in customer service for 25 years now. I would NEVER dare to send my clients something like what I received. This is an embarrassment. I tried to returned and claimed I only received 2 shelves of 3 that I ordered. I received an email back saying that the items are not eligible for return and they did not mention the third item that I am still missing. I am definitely not going to use the shelves, not even as wood for my fireplace. I am extremely disappointed and feel like I have been robbed $300.

Love Wayfair, just a nitpick. I love the Wayfair app, and always have good experiences ordering on it. The only petty complaint I have is that the website allows you to set specific price parameters in a search, and the app does not. If you want to search for things in a price range, app makes you select an arbitrary range, like “$100-$250”, when I might want to search for everything below $250, even if it’s below $100. Like what if there’s something really cool that costs $85? I would have to do two completely different searches, one for a $100-$250 range, and one for a $50-$100 range. I might be the only person in the world that this frustrates though, and I’m assuming that there is some kind of programming reason that it’s done that way in the app and not on the website. But the app would be PERFECT if we could set our own price parameters!

AMAZING customer service!!. I love this company! I love being able to make large purchases (I’ve purchased well over $1000 worth of home decor and furniture from them)...and be able to make low monthly payments...Only one time, it sucked that 2 items arrived damaged. However, I called them up nearly 3 weeks after I received the items because I hadn’t gotten around to putting up art or putting together furniture before then...and when I finally did call it was suuuuper easy peasy to get a refund and reorder one piece of art that came with a shattered frame and no hassle, they offered me a really nice discount to my slightly damaged console. I am very happy I ordered from them and will do so any time I need something they sell! They’ve got a customer for life in me and I will spread the word to my family and friends as well!

It’s the one stop home shop. Ok, so... I’ve always been skeptical until I have it a shot. I’ve now ordered 3 things from them and have absolutely loved every thing I’ve ordered. Always comes on time. I’ve seen some reviews where people complain that shipping took way longer than expected or that you have to put together the things you order. First, if shipping is taking a long time, take into consideration the weather, maybe the truck broke down, maybe there was road work. I mean, really?! My stuff has always shown up on time. Second, of course you have to put this stuff together.... but, lucky for the people who don’t want that, there is an option to buy pre assembled in their pre assembled section. So, give them a shot because they have great things for great prices. Also, customer care is great!!

Sofa x two. I bought my 2 sofas off of Wayfair back in June and I must say that I am beyond pleased.....first off I got a heck of a deal off off the sofas, I caught them on sale which was a beautiful thing...the only issue I had was the delivery service which Wayfair used at the time had no disregard on how they handled bringing my furniture into my home which inturn their was a rip that they had made on the handling of my furniture but when I tell you that Wayfair’s customer service was on it...they were EXCEPTIONAL and AWESOME...they made sure that I had an replacement and I had my own advisor that kept me up to date with the status of my replacement sofa and when it would be delivered... I was so impressed and pleased with Wayfair and their customer service associates....will be ordering from them again....

Lied to me about everything. I ordered a sectional on August the 13th. My expected delivery date when I ordered it was September 5th. About a week later my estimated delivery date jumped to September 10th. I didn’t care all that much but I called customer service to see when my couch would ship out. They told me it would ship August 28th and that I would get it on or BEFORE September 10th. When August 28th came and went and my item hadn’t shipped out I called again. They told me that they were sorry and that’d look into why it hasn’t shipped out. The lady was yelling at me on the phone mind you. She said in her opinion the item shipped out and they didn’t scan it in for tracking. Then this morning I see that the delivery date jumped to December 11th. It took for me sending an email for them to tell me what was going on. Apparently I’ve been waiting three weeks for an item that was already sold out when I bought it. Three weeks they held my money and lied to me about my delivery date. NEVER EVER BUYING FROM WAYFAIR AGAIN.

Poor customer service. I have been attempting to use my Wayfair card for over a year but all orders I placed have been cancelled with the card placed on hold. Last December my card was hacked. Wayfair was immediately contacted. Card/account closed new card/account reissued. You would have thought this would have taken care of any problems. Nope! After 12 months, 10 emails, 8 phone calls and 11 customer service agents later (some polite, last one not so much),I still can’t use the card. I have done exactly like I was instructed, ordered an item, paid by check, etc,,, still orders placed on card are cancelled and card on hold. Obviously whoever designed their accounts software did not take this into account. This has been the worse customer service I have ever experienced! Wayfair has loss me as a customer.

I loooove Wayfair.. What I hate is the notification door bell sound, it tricks me all the time!!!! From being really comfy asleep and jump off the bed so quickly run down the stairs, interrupting my sleep🤬 to find no one. When I’m cooking, I have to walk all the way to the door to find no one, to telling my daughters to open up the dooor hurryyy!!! getting mad at them, and they look so confused and run to the door to find no one. Interrupting my husband In the AM when he just got off work so concentrated unwinding playing XBOX to hurry up “cause I heard the doorbell” and go all the way downstairs to find no one. The thing is, everyone in this house has a key to this home. So usually no one rings the bell. Only Wayfair in my notifications. Wayfairs like the kid that rings the door bell and runs. So I’m writing this cause you woke me up right now, it’s 1:43 am, in Az. Like really??? Reallllyyyy????🤬🙄 Rant over.

App gives incorrect product info. I purchased the Agnese Upholstered Platform Bed, which turned out TERRIBLY. Would not advise purchasing anything from this company. The bed arrived today- I specifically bought this bed because there was no California Proposition 65 warning (meaning chemicals used in the bed have been known to cause cancer, a warning that many Wayfair products have) on the website for this bed. To be safe, I checked the Questions and Answers section for this bed and saw that someone asked if the bed had a California Proposition 65 warning. The answer Wayfair posted was confirming that No it does not. When I received the bed today, I went on the website to check if I need a screwdriver, and now plainly visible on the website is the California Proposition 65 (which was not there before), although the Q/A section STILL says it does not have this warning. I called customer service and they will not pay for the bed to be shipped back, even though the entire reason I got it was that there is incorrect information posted on the website.

Want to love Wayfair, but…. Their service reminds me of a yard maintenance crew that “mows and blows”; they can handle only the most basic of ways to operate. Many products come in and work out fine and that’s it. It’s when you have an issue or need to make an exchange, a return, or speak with a customer service rep, when everything goes downhill. I have spent hours and tons of frustration dealing with them over an incorrect item being shipped. Each call requires them to transfers me from one department to the next, each time repeating to each rep, what has happened. Btw, they’ve shipped me the wrong artwork SIX (6) times! Between calling them and speaking with multiple reps/depts each time, repackaging the return, printing the label, and driving to FedEx to ship the package back, I have spent five to six hours of my time dealing while dealing with return. It is definitely time for me to part ways with this fiasco of a company!

Expect any large item to take weeks. I ordered a mattress in a box just fine, but for some reason my bed frame has taken weeks. Originally it was ordered on the 3rd, estimated to come on the 7th—didn’t even leave the facility for a full 10 business days, no movements, tracking number, nothing. Certain Customer service reps have been pleasant to speak with, but have no power to help whatsoever, the structure of the “investigation tickets” into a warehouse situation aren’t helpful at all and that first one was a lost cause. I ended up asking for a replacement on the 10th business day and am stuck having to wait until that pans out because the best part is that you can’t cancel an order until it’s given a tracking number. Something to do with Wayfair claiming the package as lost or stolen, which I am sure has to do with them not losing out in some way (but screws me as the person wanting to cancel something that’ll never come and having to call again and again after days). Very Annoyed with the whole process for sure.

Steals and scams. I’m certain that this app pays people for positive reviews. Every time I order something, they take the money out of my account but my items never ship. I ordered a bed frame in December 2020 and payed for express shipping to get it before the holidays. It is the end of March 2021 and it is still not shipped. Whenever I contact costumer service, they tell me different lies every time; it’s late because they needed to deep clean cause of Covid, it’s back ordered, it’s being prepared for shipping, it has to be recleaned, it’s not in stock anymore, etc. When I ask for a ship date I always get a week. Well, 5 months later it’s still not here. They keep pushing me not to cancel because “it’s getting shipped this week” but that’s obviously not true. Now they want to charge me an extra $100+ for express shipping again just for it to show up sooner? It should have been here last year?!? This sort of thing has happened to almost everyone I know who has used Wayfair. This company is obviously just scamming people for overpriced items they’ll never get.

Huge Selection. I enjoy the ability to preview thousands of varied options. From bathroom towels to entertainment centers. Traditional to glamorous styles. Small pieces to grand pieces. Things to work on for the app- I created multiple lists. The biggest list I compiled after going through 1000s (a list of 9630) of room looks, the created list and another list I created disappeared! That was hours of work undone. Ideas that I’m not going to spend time looking for again. (Updated, 2 days later my missing lists came back. But now I have multiple similar lists and can’t seem to easily bulk move items to the correct favorites list.) Also, I created another favorite list. When creating it from the categories, I can click, view features, and add to cart, if I wish. When viewing the same items in my organized favorites list, I can see all the added items but several I could not click on for details. I went back to the original category, and the item is available and can be clicked on, and details can be seen. But not in my personal curated list. Lastly, using 3D mode didn’t work well for me. When attempting to place end table, I was unable to make the table smaller and it filled the entire room. This will make for reviewing potential items very difficult. I truly hope these are one-off bugs and will rectify themselves soon. Thanks.

Robert Mandilakis. We are in the process of remodeling a 1985 Townhouse from top to bottom. After being married almost 42 years, my wife and I just recently discovered Wayfair! We initially were astounded by the selection. After our first order we were pleasantly surprised by the extremely high quality of the products. Combining the quality with the free shipping alone would in itself be a winning combination. I retired from being a Senior Vice President of International Marketing and Sales. One thing throughout my many years in business I instilled in my employees was that great customer service was essential to establishing a long term business relationship. Wayfair’s Customer Service and Support is among the very best I’ve ever encountered in all my years in business. You can be assured you have gained two new very happy customers! Keep up the excellent work!

Prompt and Perfect. 🥰We like how everything we order from Wayfair is convenient, prompt and perfect for use in our home. Sometimes the delivered condition of the packaging is slighted by poor handling but that is out of the jurisdiction of Wayfair. That said, nothing ordered has been damaged so that it was not useful; just very minor cosmetic damage. 👍last week we received a small cabinet to store some items and serving as a stand for a small microwave. Assembly was not difficult; I rarely needed assistance. Some holes were not pre drilled. It was a non issue for me but might prove confusing for others regarding the assembly instructions. I would call it an isolated event and not common to our orders from Wayfair. We have friends that also order from Wayfair and shout their praises!👍☺️

Scammed me 3 times now. Warning: they are scammers, let me explain. First, I did their 0 percent interest for so many months and bought a bed - when the bill came in they took away the 0 percent interest and starting hitting me for something like 26 percent. I called them and they would not fix it, so I got upset and paid it off in full even though I was not planning on this and it was not cheap! I wasn’t about to give them a dollar more for this scam or mess up my credit. Okay- fast forward, I am a tried and true reviewer for them, have been for years. This never caused me any issues - that is until now. I went to get my two free products to review for the month. When the little pop up for my credit card showed on my iPhone for payment, it gave me a credit for the product and credit for shipping - so it said I was paying wayfair $0 on both transactions. Only problem is, after I clicked ok to those terms they CHANGED the amount and sent me a receipt stating I paid for the shipping which I NEVER AGREED TO. I thought surely this had to be a mistake so I checked my credit card and sure enough The charges were pending. I will dispute the charges because I took screenshots of EVERYTHING (thank goodness) and they will NOT get away with this scam. It doesn’t matter it was not very much, it is their scamming. So,you have been warned! I am finished being a reviewer for them as I will not be scammed again and will never purchase another item from them either.

I had high expectations. I bought two things. One a dresser that when it arrived it had a whole bunch of scratches on it. I tried to contact the app costumer service and had no answer until trying after ten days via email. I wanted to speak to someone to explain that my first item was damaged and had missing pieces to install. It took three emails to finally get the missing parts. My second item I bought one day after the dresser on May 31,2020. All this time I was expected to receive the hammock stand by the end of next week and two days ago I received an email saying I was going to get my money reimbursed because the something happened and the product wasn’t available. I’m completely disappointed at this app and how they address the costumers just via email and don’t speak directly to resolve the problems. Plus I try to return the dresser that was damage but also not good quality and I never heard anything from them to guide me to resolve the issue I had. I definitely DO NOT I REPEAT I DO NOT recommend this site for anything. 100 dissatisfied with it.

Where is the refund?. I purchased a futon about a month ago. I decided I didn’t want it and started a return process. When I was chatting with the agent, she assured me I wouldn’t need to print a return label as I don’t have a printer. The fedex guy refused to pick up the return because I didn’t have a printed label. He advised me to ask for a call ticket from fedex. When I called fedex they told me to call Wayfair. Neither fedex or Wayfair wanted to take responsibility for the pick up of the return. Meanwhile, the futon was placed in the common area of my complex. The delivery guy was too lazy to carry the futon to my door. I’m 5 feet 120 pounds....you want me to carry a futon up a flight of stairs? Yea thanks fedex. I’m upset with both parties here...fedex and Wayfair. After chatting with Wayfair assuring me I shouldn’t have a problem, calling fedex and asking for yet ANOTHER call ticket, the fed ex man came to pick up the futon. FINALLY. Weeks have passed and I still don’t see a refund in my bank account. I emailed Wayfair about 4 times now explaining the situation and all I get is a generic answer. It is coming to a point where I think customer service at Wayfair enjoys aggravating their customers. I will NEVER order from Wayfair again. I will be calling my credit card company to get a refund. I tried several times to resolve with Wayfair only to conclude their customer service representatives are poorly trained and Wayfair doesn’t care or treat customers fairly.

Orders. I have ordered several thousands of dollars of furniture for a new house in the last few days. I think the quality is good but don’t care for the way they advertise one price on the first page and it is double the price or more when you get to the order page. I called and questioned it and the person on the phone was in my corner on it but could not get it approved to be charged the advertised price that was on the original page. Not sure if I will order again over less than $100 on their part to remedy the situation. She could not get it approved to do the right thing and spent over 30 minutes on the phone with 3 of their employees and myself. They spent more time over arguing about this as well as my time and now they are also getting bad press for a stupid decision. Bye bye Wayfair. I will be sure to warn the folks in my new subdivision before ordering from you.

Placing my order online. On the first attempt my credit card was declined because cap one wanted my verification by text that it was me using my card. After I responded to them that in fact it was me trying to make the purchase they approved the card to be used & promted me to retry. I was not allowed by WayFair to try again to make the purchase as it kept telling me I had to use another card & wouldn’t let me re enter the same number. I then had to use another method of payment. This was very frustrating & of course it was after hours & I wasn’t able to speak with anyone in your payment department yo fix the problem . I didn’t want to wait til tomorrow & the item may be gone. You may want to check into why the system wouldn’t let me re enter the first card entry again. In order for the transaction to go through I then had to use another card. 😩

Problems, problems.. I have had several problems and called up to rectify each time. I have hit a wall every time—and was misled about receiving a call. The most recent issue occurred on June 30th: an item I purchased went on sale a week after I purchased it (June 23rd). I called up for a price adjustment. The Wayfair associate could not help me (“We don’t even match our own prices” was the response), so I asked to speak to a supervisor. I waited 20 minutes to speak to the first associate and then allowed her to put me on hold for a supervisor. When the call was 35 minutes in length, she finally apologized and told me “no supervisor is available” but I would “receive a call back in 4 hours.” I am still waiting. Customer service is clearly NOT a Wayfair priority.

Everything i have gotten from Wayfair has been fabulous.. The new look in my game room is one that i will enjoy for many years to come. The red and gray theme (which represents Arkansas Razorbacks) looks fantastic! Im super excited to watch it come together one piece at a time. The area rugs which have a added five year warranty means I don’t habe much to worry about. Thanks Wayfair for making this process easier. I didn’t have to go to many stires to find what I wanted. I looked back at what i had already purchased and was able to match that perfectly… great job !! I had already purchased an area rug from Wayfair which i have zero issues with. Not one stain so far and its been a couple years. Again im happy about redoing my game room!!

Credit card info. I wanted to change the credit card that I have on file with my account. I was logged in and tried to go to account information to make this change but could not find any place to put financial information. Finally I decided to just go ahead and make my purchase. (I think I have gone through this process previously and decided not to make the purchase.) Imagine my surprise when I discovered that this needed to be done on the check out section. What if I just wanted to make this update without making a purchase? However, if this is how you want to do this maybe a note on the account page telling the account holder that credit card info can be addressed only after check out. You really wasted a lot of my time. I don’t appreciate that.

Horrible customer service experience. Fed Ex is the horrible middle man 1st off they will drop your merchandise on the streets. They have outrageous window time, Basically just wait until they get there. I expressed my concerns to Wayfair about the early drop off and how this wasn’t conducive to my move in date. Wayfair and Fed Ex emailed me stating that the furniture would arrive a day before I even moved in. I immediately called Wayfair and redirected me back to Fed Ex. Fed Ex informed me that I couldn’t change the date until they actually get the furniture from Wayfair. Once the merchandise was in their warehouse , I’ll be notified and at that time I can call and change possibly change the delivery date. I never thought that I would experience this type of customer service, where there would be so much hassle and back and forth, I really should have brought my items from BoB’s Furniture or else where. This would have definitely cut out the middle man and a guaranteed delivery date as requested by me. I would never purchase from here again.)

Everything I’ve ordered. Our family had a flood and it demolished three rooms in our home. We took the road of refurbishing our home with a few stores locally and then we went to Wayfair. Wayfair did us much better than our local stores. And we would like to honestly think them for their kindness always. They were always there to help with any of our shipments. And they were always online for us and the shipments were almost always shipped on time. We never had any issues with our shipments. And for the most part I would say that the shipments came as we ordered. As pictured I mean. So if they didn’t fit, that was usually my own stupid fault. But they still looked fabulous so I kept them. If I didn’t like them which was extremely rare I would donate them to my neighbors most of the time

First timer....... After everybody telling what I've been missing from my life for not using Wayfair. I placed my very first order and I search the Internet for weeks for this particular chair and I could not find it anywhere online and I’m pretty good at research, then somethings said try that website everybody has been telling you about forever that you’ve never even taken a look at, so I did it and I promise in less than three minutes there it was....... Wayfair you saved my life. I just purchased this FABULOUS dining room set at a HUGE discount because it was missing a fourth chair. I fell In love with it being such a unique dining set with Rhinestone studded chairs and I was just dumbfounded that everybody was right this website has everything you could ever need and wish for. I’m Wayfair for life!!!!

Lying in the product details. I ordered three twin size bed frames. I only ordered these bed frames because in the product details it clearly stated that the mattresses were included which I thought I was a really good deal. They came with no mattresses and I reported the issue to Wayfair. I spoke with someone who said she was reporting this as missing parts and manufacturer would reach out so now days later I’ve got an email saying the order was only for bed frames even though I sent the screenshot showing that their own product description said mattress included. If it wasn’t included that would have been fine and I would have went with another bed frame but I feel since the it said right there that it was I am owed the 3 mattresses. So I called Wayfair and they said they were going to work this out and instead the representative hung up on me and now when I call the line will not go through and it just hangs up on me and it will not allow me to chat with someone either. This is absolutely ridiculous. I will never order from here again!

Wayfair Products & Shipping. I was amazed at the product quality, packaging and speed of delivery. We just moved from California to Arkansas and needed some furniture. We looked in local furniture stores-the quality was cheap and prices high. So l looked on line and found Wayfair. Bought two (2) end tables at first and we really liked them. Then we purchased four (4) more. We purchased a total of six (6) end tables. Two were used as night tables on both side of our bed. My wife loves them. The quality and design were terrific and the wood color was just like the picture on line. I had to assemble only 2 of the tables and it was easy-just put on the legs to the top and bottom pieces. This may sound like I’m a company “man”, but I’m NOT- buy the merchandise from Wayfair- you won’t be disappointed. Good luck.

Idea Boards Emptied. The redesign of idea boards is horrible and unattractive and requires more steps to get into your entire list of boards. Now they are called "my projects," as if that makes the app better. The name change did not make the app better. It accompanied a drastic alteration for the worse. Right now, every single item I have saved to my boards over a long period of time is gone, since the last update. This app gets worse and worse with every single redesign. And support always acts as if you are the only one reporting a problem and they do not understand what you mean. Dysfunctional doesn't even begin to describe this app. The last problem I had was with respect to customer photos not closing. When hitting "done," to close the photo and go back to the product description, the app locks up and has to be completely closed down and reopened. Every single time. Know what customer service said? Just use the web site in a browser. That's superb app support, no?

Inaccurate shipping information. I’ve ordered an item that shows a shipping date on the app and on line and confirms the same ship date when ordered. Several days later when I check the item it shows it’s backorder. I cancelled the item. The app still showed the item was available so I called Wayfair. They said 20 new units just arrived in stock and could be shipped at a time that worked for me so I placed the order again. A few days later I checked the status of my order and again it was back ordered for over a month. I called Wayfair and they said they will look into it and get back to me in 48 hours. They finally did 3 days later via email but did not know why and was waiting to hear from the manufacturer. The item still shows up w a May ship date on the app. I called Wayfair as they requested to review the above issues. They said they would update the item so reflect an accurate shipping date but as of now they have not.

Building a cabin. 3 years ago we built a cabin and practically outfitted the entire place from Wayfair! From faucets, light fixtures and vanities to sofas, rugs, art work and pillows and comforters. They are quick to ship and an absolute delight to work with!! With the first piece of furniture delivered, I was freaking out as the delivery guys put it in my garage and walked away. I said, can you please wait until I open it to make sure everything is ok? He said, trust me ma’am it’s Wayfair! They take care of their customers! He was certainly right. With literally hundreds of items delivered, we only had two issues. Both were taken care of immediately by a pleasant customer sales rep. And yes, they answer their phone. Thank you Wayfair! Our cabin is beautiful and in giving our tours feels like a live commercial for your company.