H&M - we love fashion App Reviews

VERSION
24.3.1
SCORE
4.8
TOTAL RATINGS
173,755
PRICE
Free

H&M - we love fashion App Description & Overview

What is h&m - we love fashion app? Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!

Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!

Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!

Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.

Save the items you love the most in your own list of favourites — just tap the HEART ICON.

Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!

Don’t miss out — download the H&M app now!

When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.

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App Name H&M - we love fashion
Category Shopping
Published
Updated 02 February 2024, Friday
File Size 222.59 MB

H&M - we love fashion Comments & Reviews 2024

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Some feedback and suggestions for app. Here’s some ideas I have for the improvement of the app. - Ability to filter and sort in the favorites tab the same way as in the shopping tab. - Ability to enter my sizes for each type of clothing type so that when I save clothes to my favorites it defaults to that size, instead of having to set the size for each individually. - Receive notifications for when items in my favorites are on sale or sold out in the selected size and color. Otherwise, thank you for a great app and great clothes!

Worst service ever. I don’t usually write reviews but this company needs to develop a better system to produce better service. I was very patient and understanding with longer ship time because of covid. I ordered on Oct 1st and it took almost 3 weeks to ship, so I thought. They sent an email that claimed my ordered was shipped but still to this day I can’t even track my package because USPS hasn’t even received it from H&M yet. Talked to customer service and told me to contact them again if I haven’t received my package 3 weeks after the ship date. That’s just ridiculous to think I would have to wait over a month for them to help resolve my problem. This has to be the worst service I’ve ever gotten and it’s frustrating that H&M has no resolution whatsoever.

Horrible Customer Service. I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.

Amazing products and great prices. I LOVE this app!!! H&M has the absolute BEST clothes that look expensive, but are extremely affordable! No matter what your style is... there’s always something for everyone.... like the fancy pants of the bunch, or the sporty spice kinda gal (which is me lately I must admit, but I love everything), and the woman who’s somewhere in between, even for the one who has it all and just wants some more of all of it! Hehe. It really is a great place to shop and not have to worry about blowing the bank! Hope you all enjoy!!! XOXO

Limit on how many items I can “like”. I enjoy the app, but I wish I could organise my “liked” items and also “like” more than the allotted amount of items! I find it silly that there is a limit to how many items I can keep in my reserved “like” section! I find it hard to find the items again to reconsider if I would like to buy it or if it is a piece of home decor, and I just need to go measure the space I wish to put it in, I can’t save the item unless I delete another “liked” item. Please don’t cap or limit how many items we can save in our “liked” section! It means there’s less likelihood that I’m going to be coming back to find the item again and purchase it.

Doesn’t confirm address when finishing purchase. Pretty much every app, website or online store says where the purchase will get shipped to and the option to edit the address prior to finishing the purchase. To change the address you have to go to account information and change it before purchasing. I recently moved and after finishing my purchase on the app, I found out that the items were getting shipped to my old address via the confirmation email. After the finishing the purchase you can’t change where it’s getting shipped to even after contacting customer service. The customer service agent said there’s a window of about an hour to cancel the order and then reorder it but it also doesn’t say that anywhere I could see just the ability to contact customer service which won’t help the problem. CHANGE SOMETHING ABOUT THIS PROCESS.

Disney 100th disappointment. On July 20th I tried purchasing two of the Disney jackets and two over sized sweaters. Both in an extra large and a large. However, the my order wasn’t going through. I tried multiple times and still was running into complications. I checked my bank account and turns out I was charged multiple times. Just a little over $1300 was taken out. Although I did get refunded my money I still wanted to the items and still was lingering in my cart. Still running into problems with the purchase I was told by customer service that it wasn’t just me and that I.T. is working on it. Also told as long as it’s in my cart it’s saved. When finally able to purchase the items I went to check out just to find out that one of the jackets no longer has one of the size. Settling for both large sizes for the jackets I still went with the purchase. It was marked as delivered on Tuesday but only for three of the items which were too large jackets at one extra large sweater. The other large sweater was showing that it was being processed in the warehouse. But I still haven’t received anything. Then Thursday morning I noticed that it was marked that all items were delivered. I called customer service about all of this and was told an investigation was going to be open and looked into. This is a major concern for me seeing the items I purchased is limited and feels like I would not be getting my items that I paid for.

Much harder to navigate than other shopping apps. When selecting an item, you can’t easily view all the other color variations of that item. Sometimes those selections are available, but other times you have to scroll to find the same item in a different color. Plus, so many of their products have the same title (example “pleated skirt”) that it’s difficult to search to come back to something or tell the difference between items while scrolling. They also seem to have gotten rid of their Find In Store feature, or at the very least hidden it somewhere. Overall, the user experience is just much clunkier and less intuitive than other shopping apps I typically use.

Customer service frustration. Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster.

Same error for over 6 days, unable to shop!. This app was fantastic until it wasn’t. In the process of checking out the app crashed. Now it says “ An important service is temporarily unavailable and the app cannot function without it. Please try again later or change country". When I go to their website it says.. "It's not you it's us. For some technical reason the page cannot be viewed. Please contact customer service." I have called, waited 10 mins, then hung up on. Chatted with “Daisy” on their chat option, when that crashes. Their Instagram support got back to me right away. But had no solution and told me to wait 5 days while they would email me updates. I have heard nothing. Fix this bug pleaseeeeee.

Issues with receipts?. I buy almost everything online, but on occasion I go into store and bring some items to return with me it’s a bit tricky if i didn’t securely keep the paper with me it’s shipped with. I’ve noticed the feature to view receipts from online purchases has been down for some weeks now. This made returns very quick and easy, and when I called h&m customer service to ask why it’s down the woman simply said it was working some of the time and it was supposedly working a few hours ago. Please fix this issue. I also use it to quickly view the items I’ve purchased, because the shipping is taking much longer at the moment and I try to check the date of which items I ordered.

Just the worst.. I haven’t ever written a review but this experience pushed me to. First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item. Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying. In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore. The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever.

Great store, horrible app. I’ve never had so many issues from an app than this one. I’ve tried countless times trying to update my address only for it to not register what I’m putting in. I’ve deleted the app multiple times in order to see if that would solve the issue but nope. Still buggy. I couldn’t even up the website through safari without it returning to this app and from there it just kept bugging out. Really wish they work on the buttons not registering actions from the user. It also from time to time won’t add items to my cart or allow me to check out. Very frustrating especially when I’ve been waiting for select clothing to get back in stock and then I can’t add said clothing.

Shopping With H & M App Saves Time and Money. I’ve been using the H&M app for several months and must admit I prefer it over the actual store. I get better service using the app than shopping in the store. I have more availability of merchandise in my size, I’m quickly informed when out of stock merchandise is back in stock, I have quick access to my favorites and future buys and I’m informed when stock is running out. I also like the fact that I know when merchandise is on sale. My shipping is always free. Returns are easy because you have the option of going into one of the H&M stores and return or exchange merchandise. It’s the best option for shopping; if your busy, on the “go” and don’t have time to pursue the stores.

All good. I love H&M his reward system, it is so easy to use the coupons and sometimes you can use more than one. I think they’re basic T-shirts, underwear and socks are the best and I have been using them ever since I was a kid. I now have four kids of my own and buy these items only at H&M for them every single year. Today I received a five dollar reward as a sorry we have been really late with our shipping. I really appreciate this, because I have ordered online three times since April and it is taking a really long time for the order to arrive, and I probably wouldn’t have ordered online again if it wasn’t for this reward. Good job H&M.

Change the shopping cart. I love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!!

App Doesn’t Work. UPDATE! I deleted and redownloaded the app and the app seems to be working fine now. Must of been a bug that messed up on some users devices. Not sure why the fix wasn’t pushed into an update or the update messed up on my device. But deleting and re downloading the app seemed to fix my problem. Hope this helps others and fixes their app issue. — Leaving a review in hopes the developers will see. I’m getting emails and coupons to shop, but can’t. The website takes me to download app. The app just hangs on the logo and says won’t load in my country, in the US. The link in the App Store to report app to developers takes me to the broken app. I keep checking for an update, but nothing. It’s been broken for days. I hope when they fix this problem they reissue the online/app coupons that we couldn’t use because of the app issue.

Wrong size AND color. I am from Europe and I used t love shoppig there. Their services are great and very reliable. However, in the United States they are poor and very slow. It is the third time I ordered online and I received the wrong size! First I ordered a white medium top, and they sent me a red small top. Secondly I ordered a medium dress and got a large dress! And third, I ordered a medium blazer and they sent me a large one! I went to a store to talk to them and she said the workers are confused because they are in the process of changing the sizes at the moment and nothing can be done to send me 38 instead of 40. Very unhappy with H&M shipping services!

Keeps crashing. I’m using an iPhone X and the app keeps crashing. All I’m doing is browsing through items and the app closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making the app crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better.

Really? Limit on Favorites?. Yup, you read that right. The app literally limits how many items you can favorite or add to your wish list. You can’t even bear the cap by having multiple wish lists. That’s the sole reason for this poor rating. Bc I have ADHD having a wish or shopping list is a very important part of shopping for me; if it’s out of site it’s out of mind so I make task lists and notes for everything in my regular daily life. And if I can’t save items to a wish list I’ll forget about them, and having a cap on how many items I can save is just a really poor shopping experience. (Especially when the cap is definitely less than 100 items and closer to around 50)

Customer Service. I was having trouble ALL day trying to checkout using the H&M app on my iPad. I called customer service and was connected to a woman I could hardly understand , and was of no use AT ALL. I explained that I tried at least five times, and each time when I got to the “complete purchase” phase, it would just time out. After receiving zero help from her, I used my phone to connect to the H&M app and it went through without a hitch. I’m sure you need to use sources outside the US, but this particular employee was useless. I shop in your stores often and have found your employees to be quite friendly, and very helpful, so I will not let this one encounter dampen my view of H&M.

?. Most of the items aren’t modeled on people and it makes me confused on what the clothing would look like if it were worn. They shouldn’t display a shirt not worn by something on the thumbnail. I think it would attract people to actually display a model wearing the item. I would have bought tons of your clothing but I did not buy because I don’t know what it would look like on me. It’s frustrating how some items have models wearing them and some don’t. It just makes it frustrating to shop. Please take time to actually display the clothing on models. And some of the pictures aren’t even a straight view. A model would be wearing a item but the pose is like a side view pose? I can’t even fully see the item. Why don’t you just do front back and side like a normal online store would? Lol please fix this

Never buy online. Worst customer service ever, never buy online. I ordered 15 pieces of clothing from the app on Black Friday deals, it said 6-7 days delivery. I called them and they said 8-10 days delivery.. then it’s been 15 days and they never delivered.. I called 4 times to H&M, didn’t get any help, created the ticket but nobody called me back, have been on chat help but representatives didn’t treated well.. yet no help.. all I heard was - ‘ we are busy, overloaded with orders’, and now they say items are lost and giving refund. I lost all the Black Friday deals which I could have bought from other places, lost all my time.. items are sold out and now refund doesn’t compensate for my lost time and deals. If they can not honor the order, why are they even taking orders..please save our time and money by refusing to take orders if you can’t handle !!

Horrible. I loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and the app before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔

Why fix what wasn’t broken!?. This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient.

My only concern. I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄

Inclusion is great but it needs to be organized. Its nice that theres all sizes but if im shopping for petite, i dont need body positivity shoved down my throat. I just want to see my size selection modeled by my size people. As I expect plus size ladies probably would prefer to scroll thru a section where they dont have to make giant assumptions about how that pair of pants would fit their much different frame than a size 4 model. Its literally not that hard to add a search option that separates the two groups. Its added unnecessary time to my shopping experience which if youre doing it online you are likely someone who isnt into the shopping experience. And pisses me off because this is a sociopolitical and ITS A CLOTHING STORE. Get yourselves organized you made it clear you’re covering your bases with everyone, its great really but stop showing me 3x when im a 4.

H&M over all. H&M is one of my top stores to go too! They have amazing style and clothes and when I heard they had a app.. Well I couldn't resist not getting it!! They have clothing that you may not be able to find in stores which is a plus, and those clothes can be cheaper then they were originally in store. I think this app is fast and efficient way to get the clothes you love so much. So yes maybe things may be taken out when sent like someone could have been stolen shorts, but it really isn't the companies fault if someone did steal it, it was the person who stole its problem. I think H&M is one of best stores and should keep it online. Keep up the good work❤️

Will never buy HM clothes and stuffs. Put a different address by mistake. Tried to contact the customer service center and they contacted me in a day (thank you for this part). They said they couldn’t change order with anything once it’s already made and paid. So even if I tried to make corrections within 5 mins (I sent emails and messages right after the mistake), they couldn’t even contact the warehouse. Okay, whatever I understood. Because they said if I updated the USPS address, it will be delivered to my current address. Well, huh? it’s been 5 weeks. I didn’t receive it. The shipping status indicates it’s stored in my previous city. (Huh?) And that update was a week ago. I don’t think I will ever receive my clothes. I am going to contact the customer service and hear what and how they will respond. Hopefully they don’t need to make a point where they have to make full refund.

Two things to complain!. There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you!

Not Great. I don’t live anywhere near an H&M store but I really like the products they put out. I have ordered from them twice and the first time I received the wrong item which I had to return just to have to try and reorder the original item I wanted, only to find it was out of stock. The second time my package was “delivered” twenty one days after I ordered it, exceeding the 3-7 business day shipping I had. All that time passed just for me to receive notification that the addressee was not found and the package had been returned. I would love to order and actually receive the items this company produces but I can’t if I cannot actually receive the items. Very disappointing and I hope the issue is resolved soon for other who might be having the same issue.

Don’t Like. Signed up and had a coupon for 10% off my purchase. The coupon disappeared disappeared from my account. There were other offers but no coupon. Received emails telling me that I had a couple of days left to use the coupon, but no coupon. Lost out on using it. Was going to purchase a coat 🧥 that I wanted & was saving the coupon for that purchase. Didn’t buy the 🧥. Lost out on my purchase due to the app not showing the coupon. Also the cashier had a hard time trying to scan my membership info to get my points. Why not have the ability to use the phone 📱 number instead of trying to scan off the app. Don’t really shop at H&M but this experience has made me skeptical of shopping 🛍 here & will think twice before going back to this store.

Definitely unhappy!. I have already contacted Customer Service. They told me that there is no level higher to discuss my dissatisfaction with this Company. Making a purchase with a debit card that can not except refunds that works like a gift Visa basically you can not receive a cash refund. They immediately received the funds‼️ Even if the return was not worn, had all tags & was returned the same day as the purchase. They told me I could exchange the item or take a store credit. I don’t understand if they cleared & received my money why I can’t return the item & receive mine back. The Card was not a Credit Card it was a debit card. So basically you are forcing me to purchase at your company even if I decide I do not want to purchase.

No.. This is the worst application known to online shoppers. I had to say the word ‘disaster’ does not completely describe this. The whole it team should be fired with no possibility to ever work in the field I swear. I don’t have time to list what’s not working, it would take weeks. But two main concerns are: filters simply don’t work. They either eliminate clothes from the search you would not expect choosing specific features, or does not eliminate the ones you were hoping too. Considering gazillion items on the website it’s just plain awful. And second one is actual paying. They tell you ‘it may take few seconds (I would say minutes) please have patience’. Jesus. I tried to pay three times. Just go see and explore Zara website, honestly. You guys would love an actual working website.

Needs better accessibility and compatibility with voiceover. So while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.

Fast convenient app!. This app makes everything fast and easy to shop. Being a mom, and working full time we don’t always have the pleasure of going out shopping. This app has everything and more. I love how I have my information is all ready plugged in for a fast check out. I also like that depending on height and weight age it tells you the recommended size. That way you don’t have to go in stores. This helps with a busy life style that might not be flexible for shopping. They really try to accommodate and make the experience as if you where right in store picking out your outfit. I have had a good experience!

Nope.. I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store

Hate the new app!!. I don’t understand why would you mess with something that was already great to start off with?! H&M has been the main clothing store for me and my family for the past 5 years. The styles and prices are great but this new app is really pushing my buttons! It’s really frustrating! 1. All my favorites got deleted. 2. It takes forever to load a page. 3. You can’t filter the sizes. 4. The layout is confusing. I guess I’ll wait and see if they fix it somehow cause if not I’ll probably have to find another store to shop at cause it’s not worth getting frustrated over an app! Please fix this H&M!!!

This app Suuuucks. I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system.

Really bad. wow there are pretty bad reviews of the app, i always order in the app because there is no h&m over here, So at first it was ok but now i am getting upset , because every few times i get an issue and there are getting worse, so now the issue that i have, is that i order a few days ago and i can not see my orders not a single one of them, also i tried to buy a sweater and it said that it was low on stock, so i didn’t order, the app didn’t let me add it to my bag and now its available, whats wrong with you? really, and with all the bad reviews, you just dont get it, i really am starting to hate the app

Good, but needs some updates.. I was a little frustrated with the app a while back when it was still in the midst of all the updates because my favorites completely disappeared. While I never got them back, the app is running smoothly enough now that I don’t mind, and I love the new member program. I do wish though that there wasn’t a cap on how many items I can add to my favorites. It would also be great if there was the option to check store availability for items within the app instead of having to go to the store. Would also love if there was a waitlist option for items that may come back in stock.

Stupid rules. It’s insane how they don’t allow you to fix your delivery address despite the package not being shipped whatsoever. Why can’t H&M have a 1-2 days option where customers are still allowed to cancel their order even after the confirmation. Wrote the wrong address, thought my delivery address was the same as my billing address. Later to find out, the delivery address was wrong and my package is being sent to the house right in front of me. I don’t even know what delivery company H&M uses as they have no information about that, which is stupid on their side. Not sure if they’ll give you a tracking NUMBER or if the “tracking” link they provide you is your only source of tracking. Overall, H&M should just stop doing online if they can’t even do it properly and provide their customers the best service…

Only use the app to see what’s not in store. To be honest this app is annoying. Meaning you click on something the page gets stuck and you can’t get back to your list you were just on. You search a store it gets stuck, you check sizing it gets stuck on that one page. I miss the old H&M website before the app honestly. Coordinates aren’t together up here, they could make choice selection easier but I think they do that on purpose so you look through the inventory. This is starting to remind me of the Zara app, it’s too much. Not simple enough

Worst new app!!!. They recently launched a this new and “improved” app and its trash. It’s almost kind of funny that such a giant corporation has such a bad app. And hasn't done anything to fix it. Browsing and filtering is very limited. It randomly won’t load a page or just crashes. My last order shipped to an address that wasn’t listed as my primary. An address I shipped a gift to once last year. My friend had to reship package to me it only had 3/6 items. When I called hm and they said when packing my order there were some items out of stock so they just adjust the order with no notification. How is that even possible?? I’m guessing it’s bigger than this app. Seems like they have someone new and very unqualified making these changes. Too bad because I used to love shopping form app.

FIXED- Order history is an issue. Changed to five stars cause the order history finally works for seeing all orders in the latest update!!!! Thank you!! Previous review: Loveeee shopping on this app! Super easy but I give it 3 stars because order history doesn’t work at all. I order a good amount and really wish I could track my orders in the app. It always says there’s an error. Has for a very very long time!! Wish I could start a return and cancel from here too! Please fix this! I’d change to a 5 star immediately if that worked.

Please fix the app !. I never had any complains about the H&M app until now October 2019 . All of a sudden it keeps saying that there having technical difficulties and that happens like every week . Another problem is there is now a limit to how many items u have saved and when things go out of stock it just says some items are out of stock and they don’t even tell u which items are they they just delete it . The worst part is that it’s hasn’t been saving my cart every day i have to find the items all over again and I don’t even know why I bother to take the time to do that . I should probably just take a picture of my cart to make it easier , but I shouldn’t even be doing that !! Apps are suppose to make ur shopping easier and more convenient , but this app is so annoying and making me just want to shop at forever 21 better .

H&M Employee Review. I actually really enjoy the new updates I just wish it was more up to date. There’s a feature called the “In-Store feature” and it was what’s available where but it’s hard to navigate or find stores nearby, some won’t even show up including my home store. When I sign customers up to be members on their phones we found that it was most annoying to find our birth year because it’s on a calendar not a manual type in, this is a problem because most my clientele is over 18 years old and well past there twenties so we take a good five minutes just to pass through by the month. Many customers didn’t even want to bother with it. Please fix it! :(

Clothes for kids. I am a long time customer. I believe H&M has great styles and quality of clothes for a reasonable price - especially for kids. However, I have been a bit disappointed and a bit annoyed to see that when I am browsing boy clothes for my three boys, I see a lot of obvious girl items in the selection. I specifically select the boys category and their size ranges to make shopping easier and faster and a lot of girl clothing items seem to appear with my search. While I can appreciate gender neutral garment items and while I understand the whole gender and equal rights movement - I believe if I select the boys category I wouldn’t have fringes, flowers or bows and very feminine style clothing come up with my search.

Issues w app too!!. I am always made to call customer service after the & the end of my my troubles & no one speaks proper English so I have to attempt this call three or four times call until gets made at least three times. Then they have me wait while they do an “override order” & then wait while to call again to see if it works again. There have been two orders since March & today & I hate going out. Plus the stores don’t always have the items on my list from the app. Yes! This is WAY BEYOND ANNOYING. If nothing is done about this, they will start losing customers. I suggest some kind of pay back for wasting our time.

Horrible. UPDATE: I had to come back and give H&M a little love. Yes, the shipping takes about 2 weeks. But they do let you know that up front. Still dislike the app BUT they really have quality products and I can’t find anyone to beat their prices for what you get !! I am and will continue to be an hm customer. Love this store, just not the shipping or the app lol ORIGINAL: I just dislike this app a lot because it’s inconvenient to use. H&M also has some of the worst delivery options and never actually give you a date for delivery just a broad, generic range (9-14 days standard). They are late often. The website has many issues, isnt up-to-date with my orders usually and offers no real help at all. Not happy with H&M at all right now.

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No fashion connection. The apps just stuck on an error that there’s no internet connection for weeks now. I’ve tried reinstalling the app, killing it, even changed my phone! But still cannot access the app. All other apps on my iPhone 12 are working just fine.

Affordable. I found H and M when overseas and was excited to hear they were coming to Melbourne. Bought a lot in store but when the app came out I have used so many times. The app is easy to use and has a great range of clothing, etc. It is easy to browse and easy for checkout. I would recommend the app for any shopping if you cannot get to store.

Won’t recognise my login. I have checked and double checked that I was correct, I’m logged in on my iPad but it will not let me log in on my iPhone insisting I have entered something wrong, I asked someone else to check the email and password I was entering and everything was correct 😕 I don’t like apps that make me doubt myself…

Why Limit the Wishlist?. For the life of me, I cannot understand why a retailer would limit the number of items a person can have on their wish list, especially a retailer as large as H&M, that have thousands of products. Why? Why?? It does my head in shopping for my two children and myself, when the Wishlist g et a to the max of 50 very quickly. Who cares from your end how big the list is? Isn’t it a better thing for you to enable a bigger list so people would hopefully buy more??? I just don’t get it! Frustrates me no end!

So happy H&M are now online. I really love the value of the items and the quality

Mrs. Great company like no other Amazing customer service Love your attitude and help Thank you Elizabeth

Online shopping. I am always satisfied with H&M ..I just love to shop from H&M

Highly recommend. New to H&M and extremely happy. Beautiful variety of high quality clothing and affordable great prices and very easy returns is provided if you have any issues. App is great too easy to use. Fast delivery thank you my go to now when I need to buy clothes.

Internet connection issue. Though I’m writing this review online and connected to internet, the app says ‘My device is not connected to internet’. iPhone XR

Problems with payment. It just took half an hour to pay because the app wouldn’t connected with my banking app. Very unpleasant experience.

Bug!!. I have had the app open for 5 mins now it’s totally crashed and I can’t access the website via safari because it keep trying o open the app that doesn’t open. Now I won’t be able to redeem my offer

App is no longer working. Unable to use this app as it’s been showing errors and no longer loading

Good app but photos not very helpful. Easy to use app but the photos of the clothes don’t always show the model wearing the clothes and this makes it hard to see how the clothes might look on

Easy shopping. Love the app very easy to use

Deleted. The only good thing about the app is u get 10% discount. Other than that all it does is glitch every time I try to purchase or add info in the setting.

The app is deleting my favourites :(. Please stop deleting my favourites, as the whole point of favouriting items is to come back to them later and remember what you wanted to buy. The app has been deleting my favourites every time I’m coming back to them some time later :( Not fun to use it because of that as I don’t have the time to make new searches every time again :(

Shopping experience. Excellent collection, worth the money and quick shipping. Loved my online shopping before and loved it today. Thanks

Won’t connect to the internet. Ugh! So annoying! I will download the app and it’ll work great for the first few days and then it’ll say no connection. Have deleted and reinstalled a number of times. Even though I have internet it keeps saying no connection. Also can’t use the website because it keeps referring me to the app

Thanks. Value of purchase

Love it usually!. Love this store but what is with this Simone collection and not being able to shop normally. Everything redirected. All I wanted to do was buy my shopping cart. A little frustrating!

Lack of choice. Website is better then Australian stores, however a major lack of choice and fashion compared to H&M Europe / UK. Pretty basic, not very inspiring.

App Not Even Working. I downloaded the app to get the 15% discount offer yesterday and was unable to get on it from ios or google play. Still haven’t been able to complete my order.

Great, just one thing missing. Great app, just needs landscape view on iPad

Terrible first experience. First time ordering online in Aus. Used the address finder in the App. After waiting weeks for the delivery looked it up & the App said it had been delivered but wasn’t. Had to call c/service who said it was returned to the factory because they didn’t have the full address. The dress is been waiting weeks for is now sold out & only solution offered was a full refund of all products is purchased. Won’t bother with their online service again, not up to standard yet.

Awesome!. Absolutely love this app, only thing that would make it better is if you could have more items on your like list, can only have 50 at the moment but 100 would be better

Great app. Easy to browse, good range of sizes, confidence that you can return things in store. Very dangerous for H&M lovers!

H&M App - too easy to spend $$!. Love this app - easy to use = easy to spend lots of money when you only wanted to pick up 1 thing!

Good aap. Easy to navigate and fast options

Love it!. So much easier to shop online. Thanks for the perks and bonuses

Value customer. Satisfied with all purchases made so far and great customer service. No hazel with return items. Truely give value to the customer.

Best online shopping always. Best online shopping always and very fast delivery Very very happy Thank you H&M

I love the organic collection. H and M has organic cotton especially for kids with affordable prices and beautiful. I love it. Healthy for our kids bodies as well as the environment.

Can’t return in store. I live to purchase online but sometimes things arrive not the way you expect them or just don’t fit right, and when I went to return them at the store because i just wanted to swap for my size, I couldn’t do it! I had to return them by mail and go and purchase another one ! Not very convenient

Best range & quality. I love using H&M their app is super easy, they have an amazing size range and products. Due to being disabled I have not been to a shop in 5 years but love that H&M has fast delivery and easy returns if required. Their sizing is easily explained and spot on.

Great app. Brilliant. Easy to use. Access to items not available in store. Keep track of sale & offers

Why fixing what’s not broken?. The new app is terrible. The reviews dont feed through on the app - if you want to read them you need to go to the web browser. The layout is not great either, and the app keeps crashing. The old version was much better - pls bring it back.

Good Quality and Fast Transaction. Some sizes run smaller while some are bigger. so check the material before purchasing

Online order. Was not able to add discount

Easy and efficient. So easy to add or remove items in your basket and you can confirm your order in 2 clicks !! Best app ever !! Not mentioning the easy return service too : everything is already on your parcel, you just pack back what you don’t want to keep, stick the return logo on it and bring it to the post office! Love the whole process! Easier than to look for things in the shops for hours …

Online shopping. I have experienced online shopping since I was 13. I love it since! I had pushed H&M Australia few years ago when they only have the shop in Perth then extended to Mandurah then online shop. I have appreciated to H&M since and enjoyed shopping every time no matter in Australia or other countries. Love H&M! xxoo Cynthia

Great clothes and fantastic prices. I love H&M especially now they do online as I’m 1200 ks from the nearest store They have beautiful pieces for all ages

No internet connection??. Every time I go to open the app it says I have no internet connection and I have to log on via the H&M website. This happens when I have strong wifi at home and in store. Please can you look at the app? Thanks

Finally. Glad that the app works

Discount codes and customer service. My discount codes no longer shows up when I click on “Apply discount”. When I downloaded the app on my husbands phone, they did show up, but I was unable to use them (even though I was absolutely meant to be able to use them on the items I was buying). Then the codes disappeared again, even though it says I still have them. I am a plus member and this is very disappointing. There’s also nowhere in the app to contact any type of customer service for help.

Crashing. App never works and has been crashing immediately when opened for at least the past 2 weeks now

Doesn’t work at all now. It’s not that easy to use and not a smooth up experience. Have to dig around for vouchers, with retail assistant’s help or prompt. Lol. And clunky, just closes itself suddenly or doesn’t load and I’ve done all updates and on latest iPhone and os. Annoying app for a large co I’m surprised

Best way to buy online. Easy app, love the rewards and offers.

Something isn’t right. Not sure if it is working correctly

Love love love. Love all products.. love the plus size and that they do nice clothes for those of us who are a bit bigger . Kids clothes amazing wears so well.

Ongoing log in issue. This app will not let me login even after I reset my password it still won’t let me login. Needs to be fixed.

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Easy. Great app

Great merch. Love hm

It’s just ok. The usability isn’t great and it’s a bit slow

Saba. Nice quality

Holiday shopping from my couch. Drive to the mall and battle the crowds? No thanks!

Favorites no longer showing after update. I just update the app to the latest version and the favorites keeps loading and I cannot view any of my saved favorites on the mobile app

Sa bug beaucoup trop. Ok lala sa bug vraiment beaucoup pis je veux installer H&M mais sa me dis de faire une mise a jour et quand j'appuie sur le bouton "Mise a jour" sa m'emmène dans l'app store et sa écrit " ouvrir" alors j'ouvre et sa écrit encore "mise a jour" alors je refais sa en boucle et sa marche jamais

Easy to use!. Love the H&M app!

Delivery. Don't shop from hm in covid times. I have ordered 15 days ago and its still in progress not even shipped. I contact with costumer services several times and they are not doing anything. now i am trying to return it but i cant do it because it still didn't arrived.

Une vraie boite à trésor. HM Ma marque préférée tjr des spécieux, dés récompenses et des coupons de plus la qualité et la beauté des produits.

Order issues. I ordered clothing for my children and I for Christmas. The shipment got shipped to the wrong address, this has happened multiple times regardless of me changing my shipping address. I contacted the store again yesterday regarding this issue has again I didn’t receive my last order. I’m supposed to be getting a refund that hasn’t been issues yet. I also received a 15% off coupon when you spend $70.00 or more. I went to order the same order, some of those items are no longer in stock. That coupon doesn’t make up for this inconvenience.

Can’t add loyalty card to wallet. Please be like other stores loyalty programs that let you add the card to iOS wallet. It’s much more confident than opening the app or website.

Favourites no longer showing up. My “Favourites” section in the H&M IOS app now no longer showing up. When I try to load the favourites I get an drop down message that says “An error has occurred, please try again later”. Logged out then in. Cleared cache and even uninstalled the app multiple times, but it did not fix the issue. I can see my favs when I log into the website directly, but not via the app.

Match your words and service. I think they have to improve their service. As I ordered on 4th of Jan and today is 12th January but my order is not delivered yet they say your order is packed and will be dispatched soon from last 7-8 days. Whereas my delivery tym was 3-4 days. But it’s about 8 days and I did not receive it yet. It my take 6-7 days more. Match your words and service.

Love H & M. Online shopping is great - I am very happy with selection and quality of items. Great basics and some fun, whimsy mixed in, which suits my taste.

Application 🩵. Application efficace, bien faite … j’adore 👌🏻

Doubtful. I’ve ordered before and I didn’t receive the package so we’ll see with this one (this is the exact item I ordered)

Excellent service merci! Vous êtes professionnel. Merci beaucoup Formidable

No longer shows favourites. As the other reviewer pointed out, I can no longer see my favourites. It’s been days and there’s always that error message. So annoying!!!! Please fix it!!!!

Amazing. As a customer very satisfied with the quality of the product. Love to purchase more from the h&m online app.

Clothing. Love H&M clothes…

Easy to shop and navigate. Love this h&m app and the quality of their products are all solid.

J’aime. L’application n’a jamais de bug, tout est clair et c’est facile de voir les produits.

H&M love love love💕💕💕. Value for money!!

Wrong country error. Haven’t been able to load it for almost a week

Best. Love H&M

Ordering online. Love the H&M app it’s easy to navigate and shows the necessary information.

Terrible. I Support Chinese Cotton forever !

Jeena. Takes month to get delivered and expensive

Change the pictures. Love the app, hate the pictures provided. The poses and black and white photos don’t tell me what colour it really is or how it really fits.. so that makes it challenging to deicide how I want to buy something

I can’t access my favourites. It’s been about a week and I can access my favourites in the app, please fix!

Amazing deals!. Amazing styles for the whole family! Love the sales!

The Best. ⭐️⭐️⭐️⭐️⭐️

User friendly App. Love this app. so easy to use. Easy check out and love the promotions online! But i wish the follow up on out of stock items were more frequent with better updates

Hangs. It sometimes hangs when I go check another app

Please improves favourites. Why does this app constantly deletes all my favourites?!?

Free delivery fr members over order $40 plus still being charged $7.99. Free delivery fr members over order $40 plus still being charged $7.99 Plus u dont get back the discount if u return the item and reorder the with a different size. I couldn’t understand the logic behind

Poor follow through with offers. Not issuing $5 gift after Black Friday to customers accounts without time consuming customer service complaints does not offer an great incentive to return to shop at H&M, especially as competitors with higher appealing clothing with exceptional delivery speed from another continent are vastly available!

The worst quality. All the stuff now not washable??? So if you have to buy it you will have it until it’s dirty and throw it away… if you take the risk and wash it .. ended up with throw it away too… don’t waste your money on this fake clothes

Crashes and Slow. The app is very slow and it crashes often

terrible. glitches all the time. my shopping cart is constantly deleted. app randomly crashes. touch screen stops working. this app is pretty bad, reminds me of the footlocker website but worse.

Amazing customer service!!!!. I had an issue with my order and the agent was so extremely kind and helpful!!!! Definitely confirms why H&M is one of my favorite stores!!!

Review. I find the app easy to use - however it is frustrating when your in baby boy section and there are girls items -

Facile. Facile à utiliser

FRUSTRATED. I have loved this app in the past but for the 2 weeks I have not been able to access my favorites. I get a error message every time I try to look at them. I have deleted the app and reinstalled it and I still get the error message. The problem is obviously on your end. I have written 2 emails to customer service and have not received a reply. Please fix the issue. I refer to my favorites all the time to check out of stock items I wish to purchase and it is very frustrating not being able to gain access

App closes suddenly. The app suddenly closes all the time…

Need Apple Wallet support. A little disappointing that there is a loyalty card that cannot be added to Apple Wallet. No one wants to launch an app to use a loyalty card when pretty much every other retailer allows you to add it to Apple Wallet for convenience.

J’adore vos vêtements. J’achète tous les vêtements de mon fils chez vous depuis qu’il est bébé , j’aime toujours au tant !! Merci H&M

Amazing app!. Easy to use and lots of discounts on the app. Who doesn’t love discounts lool

Merchandise credit. I got a merchandise credit card when I did a return and I went to use it and half of the pin got erased while I was scratching off the pin area. the

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Seriously, H&M, get it together.. The new app is absolutely awful. Constantly crashes, extremely limited search options, and you’re clearly not able to keep current on your stock. I just ordered a large order, with over HALF the items missing when I received it. On the packing slip, they were marked “out of stock”. Shouldn’t that information be available BEFORE I place an order?? Also, searching is impossible, unless I’m only searching by color, so I have to wade through 1,756 items that may or may not be my size (or in stock!). I don’t have that much time on my hands! Then, in the middle of my search, the app crashes and - guess what? - I have start ALL OVER AGAIN. Please, H&M, hits better app developers.

Really Like!. I really enjoy using this app because I think it’s very user-friendly and they’ve made a lot of improvements over the years. But the reason I gave it 4 stars and not 5 is because you’re only allowed to put about 60 items in your favorites and I find that soooo odd. I’ve never experienced a limit with any other clothing store apps. I really want them to change it (make it unlimited) because I’m always finding items that I want to save! Hope they see this!

Strictly about the app, which is terrible. My account page is always stating poor connection meaning I cannot access my rewards or promotions. Every time I click on my shopping bag it doesn’t load and I get the message that an error has occurred, so I cannot buy anything or just look at my shopping bag. Store receipts do not display. No matter if I have the most recent update or not these things don’t work. Had to sign out to see if it would work better and remove the app and reinstall, that didn’t work and the app won’t let me sign back on showing a message that the password is wrong when it’s definitely not since it’s been saved. Why can’t they get this app right ever?!

A few things…. I really hate that they have a limit of how many things we can like in the app. Also sometimes it empties my cart for no reason… and when you add things to cart it disappears from your liked page, so I have to find the time of clothing all over again. That’s why I’ve started screenshotting my cart, because I don’t want to hunt for everything again.

Major bugs. This app has major bugs. Currently it would not load my cart despite saying it should have 20 items. Logged out and tried to log back in after also resetting the app and now it says I’m using wrong password. Reset password three times and no matter what it will not log back in. Uninstalled and reinstalled app and still had issues. Clicked link for app support which took me to the mobile page with an error nothing found on page. Also hate that if you have the app installed and try to open mobile version on the web it automatically redirects to the app. Incredibly frustrating and these recurrent issues are the biggest reason why I’ve stopped shopping h&m because I do most shopping from my phone.

Don’t even try to use the App. I love H&M and their clothes, but you need to have time to buy using this App. Isn’t it supposed to make shopping easier? I honestly don’t know what is the problem, I have been trying to use it for a while (more than 6 months). I tried on my old phone, new phone, my husband’s phone and my sister’s phone all with the same issue: page not found. You have to open and close THE SAME product about 5 times until you are able see it. Same thing to check your bag, be prepared to open and close the app a few times before you are able to check out. Love the store, love the website. They need to work on the App.

Delivery from hm is the worst…... The app is actually really good compared with other store’s apps. But, HM is the slowest company to deliver your order. For example, I placed an order three days ago, and it hasn’t even been shipped yet!!! And their tracking service is really bad too. Other stores let you see exactly where your package is, HM tracking just says the last place it was and that it’s in transit and it doesn’t change for days… so annoying!!!!

A bad review from someone who has never written a bad review. Yup, that’s how bad this app is. It actually compelled me to write a negative review for the first time, and trust me, I’ve encountered some pretty bad apps. This app will frustrate you to your core when it unexpectedly closes on you (over and over again) It will continue frustrating you when it freezes and refuses to keep working. Just take the trip to H&M and save yourself from the frustration this app will SURELY cause you.

My favorites are gone 😤. What is going on with this app? It seems like every update just creates new problems. With this update, all of my favorites disappeared. Really? Previous Review: After the previous update, users couldn’t get to their shopping bags. Everyone complained about it in reviews. When I updated my app today, I thought, Surely, H&M fixed the shopping bag issue.” Boy was I wrong about that. What’s the point of having a shopping app if it won’t let me buy anything? Thanks for saving me some money, H&M. Previous review: There’s something wrong with the latest update. I put some items in my bag, but didn’t purchase. I went back to the app a few days later. The app knows that there are items in the bag, but it keeps getting stuck in an infinite loop. This is saving me some money.

My Favorites. I would shop at H&M a lot more through the app if it wouldn’t constantly delete my favorites. I go through the app adding items I like to my favorites. When I’m ready to buy them, I come back to any empty my favorites. It is very frustrating and just discourages me to the point that I just close the app. No one wants to waste time going through all those categories trying to find the items again. If the my favorites resets at a certain point, there should be some kind of warning or notification at least. Give us a chance!

Online store is really really bad.. I have bought things online on H&M for a while and it was all good or reasonable, but for the last months every single order has some issues, some items do not arrive, shipping takes a lot of times. A lot of items come in the wrong size and the customer service gives me no alternative but to just follow the standard return even if they send me the wrong item size twice. I do not recommend using their online service unless you are extremely flexible with their lack of consistency. They have good items for good prices but their service is just a little cheap, and the app has not been working for a few days.

great app but keeps lagging me out. Okay so I found some clothes online that said they were from H&M and they were so cute. Long story short I got the app, made an account, and started looking for some cute stuff. Great app and all and I love everything I see but, I’m late night shopping and anytime I switch tabs on my phone or go into a different app for like 2 seconds and go back into H&M (without closing it) it completely freezes or lags me. It’s so annoying that I can’t even skip a song without having to go back into the app and scroll all the way down to where I was looking.

H&M x KLARNA. Listen.. either H&M or KLARNA need to get on board with each other. I am an H&M member with ‘Pay Later’ activated under my membership. I were able to successfully use this option months ago in-store for purchases, but as of recently, was declined for a small purchase of only $65. The cashiers don’t understand how this works on their end and Customer Support for H&M doesn’t either. My payment method on file is up to date and app updated. It doesn’t make sense. Do yourselves a favor and get some technological support for these payment options you boast via the app. They are less than efficient nor easy to use.

Needs a little work. I wish the app would show you the comments on reviews. Just having the rating of the fit doesn’t do any good if we can’t see the customers’ height, weight, and opinion on the material. When I go online it shows the comments but the app just says “comments are not available.” The app should also have better size guides. I’m from the US and having Uk sizing is always so confusing. Please make the sizing translated more towards the US (like small, medium, large, etc). Or at least include the height of the model and size of the garment the model is wearing or the measurement of the garment in its different sizes. That would be extremely helpful.

Just a couple of pointers.. The new app should have spent much more time in development. In my past two orders, items were canceled (I’m assuming stock ran out) that I was really interested in - the whole purpose for placing the orders, really! Have a computerized count, guys! When that estimate runs out, 86 the item until you can reevaluate stock! I am a long-time and loyal customer (might even have an addiction), but I’ll be making a valiant effort NOT to buy from y’all for a while. Also, why in the hell can we not filter by size in the new app?! That’s one of the most important features of online shopping! I don’t want to see a smokin’ hot dress and go to choose it and see it’s only available in XS. I’m trying to filter out temptation (and maybe some of my own body dysmorphia). Please, get it together!

Worst online shopping experience !!. My worst shopping experience from H&M is that if you buy online from H&M but you do not like your purchase or you bought the wrong size and you go to one of the H&m shops and request a replacement with the right size, they will accept it. they do not !! They tell you that you have to return the order to us and we will send your money to your card and you have to find and buy your size again separately either from the store or online !!! And it takes more than a week !! This is very, very bad !! I will never buy online from H&m again and delete the app from my phone !!

Not easy. I love H&M, but, as other people said, this app is a disaster. It’s confusing, difficult to navigate, and lots of “features” don’t work. For example, the “Find in store” feature would be great if it worked, but every time you try to use it (no matter whether you’re at home or you’re in the store with in-store mode activated) it just says “that information is not available” for every item you try to use it on. Another issue is that when you favorite something, it’s a complete toss up as far as whether it actually shows up on your “Likes” list. I like to favorite items on the app at home and then look for them in the store but the app doesn’t make that very easy.

Disappointed. I agree that the quality is good. But I never had a smooth transaction everytime I buy online. The shipping process is taking longer than the promised date, the items are incomplete in the package, wrong sizes are delivered even though theres a list of everything I ordered where they can use it as guide, some packages are not being delivered (yes it will be replaced but its time consuming and the return policy of 30days is still gonna be honored from the date of purchase). As for customer service representative feedback, everytime I call, the agents are always giving me false informations. This definitely gave me reasons to not buy from them.

Bad company. Do not buy from this company whatsoever. If you have an issue with a product: wrong size, faulty zipper, etc. they will tell you it was your fault and deny an even exchange. They are NOT customer service friendly. I made a purchase and needed to do an exchange for the same item two weeks after I got it. I brought my receipt and pants with me. The store I was at told me my only option with the pants I purchased (and wanted to exchange) was to donate them. You report the issue to their back office and they get the report WRONG. Then they tell you it is your fault you don’t have the item that you were told to surrender in the first place. This happens OFTEN from other customers around the world. Save yourself the headache. These people only want to steal your money.

CANT SEE MY ORDER. It’s my first time buying from the app and I ordered 4 items. After I did the purchase, I got an email saying that three of the items would be a package and the the other one would be on a separate package, but when I check the track is only from one package (the one with three items), the other is nowhere to be found. Also I got charged for three only which I don’t understand. The other issue is within the app, when I try to go to ALL PURCHASES, to check for my ONLINE ORDERS the app would shut down every time and is annoying me :( it’s every time I do it!! I tried deleting the app, signing out and nothing, how can I/you fix that?

H&M. The online app is the worst .... it should be user friendly and it is the opposite! Attempting to check out is futile.... they continually deny any charge one uses-the computer system used is totally ineffective . I am not alone in this and have heard from many customers who have given up shopping with H&M. Who in this day & age can afford to lose business?!? I am a substantial citizen- was told to call my bank to check if they were called... the answer was NO. I was a regular shopper with this site but am giving my business elsewhere since I have spent too much time & frustration trying to order-I can well afford to purchase anything I want- Shame on you H & M for not getting your app “fixed” to accommodate customer support!

ZERO STARS!!. So extremely dissatisfied with your business. I placed an order TWO WEEKS AGO. 2 weeks!!! And have received nothing. Then i get an email saying that one of the items i already paid for was not available after i already placed the order then you made it difficult to get my money back for your mistake. I have never in my years of online shopping experienced such bad customer service. Waiting over 2 weeks for some shirts is absurd and unheard of for me. You’ve lost my business. The most untrustworthy company ever. You are messing with peoples time and money and you should be ashamed!!!! You need to start over from scratch because however you are working your company is a total mess!!

Worst app and site. Maybe those who got clothes/product for free would have rated it so good. Otherwise the apps is crap. Its super duper slow. If i want to add one item or remove its too slow that it is adding/removing other. I tired checkout from apps payment declined. Some type of error!!! Dont know what is that!!! I thought maybe apps, i should try desktop. Desktop is nothing better. Toooooo slow. It never accepted my payment! Frustrating!!! I spend so many hours selecting the product and it doesnt accept a payment??!!!! Who the hell is going to use h&m. I’m rather off with some other store with better apps and desktop site. No preference given to online costumer. You are losing business!!! I’m NEVER gonna buy from h&m! Frustrated to hell

Kind of annoying. First off : I dislike when I’m looking for boys clothing girls clothes still come up in my search. I understand the gender neutral movement but most stores sell way more girls clothes than boys as it is. So you kind of hope to just see boys. Second: the filling out of all your billing information is such a long process I wouldn’t be surprised if something in my cart sold out for however long it takes to fill it out. Also it doesn’t remember anything you typed so it may simultaneously clear and you’ll have to start all over again. Lastly when you place the order it takes ages to confirm. I had to do this twice before it finally went through I was waiting 5+ mins the first time.

Search feature not super accurate. Searching for particular items is a challenge. It’s unfortunate that you have to search multiple times, different key words to be able to find items that should easily be found such as Disney100 collaboration pieces or Pokemon. Just spent over an hour trying to find 2 items which never came up, in the process, a third Item came up I had been told was sold out after searching purple and not “disney” or “hoodies” which you’d think would be obvious options. Lol

Love H&M. I love the updated app it makes viewing the pictures so much easier than before! I always shop online with H&M and have never had any issues, they have deals going on all the time which is awesome too! The shipping can be a little slow sometimes around holidays (obviously) but whatever that doesn’t really bother me. My only wish is that they created larger stock of their really cute dresses that sell out so quick!

App some upgrades ... and suggestions for retailer. Downloaded app on 2 separate phones. The shopping cart RARELY loads (but my favorites, orders and other sections don’t have any issues). It is better to shop from your laptop or desktop. Online site could ship items out quicker. You can order on Monday morning and won’t get shipping status update until Wednesday. Other retailers are much quicker!! It’s 2018! We are used to same day or next day deliveries. I’ll wait 2-3 but H&M is still a week! Sometimes next day isn’t even available! I wish H&M would use UPS. The postal service is the worst. Tracking system isn’t reliable at all.

Seneshop. I have brought many clothes from here and love the quality and the price of the clothes. But I’m very disappointed because this is the 3rd time I purchased an item and they send me the wrong item. The irony about it’s feels like it’s done on purpose because the item is almost similar to what o actually purchased, as they no longer have and they decided to send me whatever they have, it’s just terrible.

Fix the barcode scanner already!!!. As an actual H&M employee the app is pretty good. You can access your account, browse items, check which stores may have stock and even just order it outright. My main issue though, is that my barcode scanner hasn’t worked in almost a month and that’s basically it’s most important feature! My workflow slows down tremendously when I have to stop and punch in the product # instead of just scanning to check an item. There has been at least THREE app updates since my scanner stopped working! FIX IT!!!

Behind the times. I find it very hard to believe this App doesn’t let you share your favorites. There is no share button anywhere on this app. I’ve also run into a problem multiple times while adding an item, not able to choose the size. The kids clothes are great and if you wait around long enough great discounts happen. They have very original and fun patterns.. for kids. I am very disappointed in the direction the women’s clothes has taken. This was my fav shop in NYC. Now the clothing is dull and boring.

Horrible shipping. They’re clothes are not comparable to anyone else to say the least. It’s amazing material and many different options, however I would have to order something ages before I need it. Their store has a good variety of clothes, but nothing compared to online. They are a big company and they need to get their shipping process going faster and get it together. Every other company is functioning somehow even during COVID it should not take a month and a half to come. I’ve spent hundreds and hundreds here and honestly not sure if I should keep putting my money towards something that will come next season.

Absolutely LOVE everything about H&M!!. I just love shopping online and in their stores. Customer Service goes Above & Beyond 🎵what any other retail store offers. The clothes are sustainable, they are community oriented, employees are extremely friendly and helpful and the clothes are classic and on the cutting edge of fashion. I have many pieces from 20+ years ago in my closet and I ALWAYS get compliments on them. Will be a loyal customer @ H&M for many years to come and my 27 year old twin daughters and their children will, as well!!!

Lovely store. I absolutely love HnM. Literally one of my favorite stores. Such great quality clothing and very very affordable. Trendy clothes that look high quality for a great price. Depending on how you style your clothes you could look so put together. However; the delivery service is trash! Anytime I order online I know my clothes will be here in like a week or two. Compared to other companies who sent out packages in a timely fashion and arrive in a short period of time, within two or three days. NOT HnM though. Takes at least over a week and that’s literally every time I order online/app.. I prefer to shop in stores and store prices be cheaper than online.

Unable to Complete Purchase. I tried ordering boots on the app. Each time I tried to process the payment, it said I needed to verify shipping. It didn’t matter how many times I went back and verified shipping. I kept getting the same error message and had to call customer support. I had an estimated waiting time of 1 minute; however, 10 minutes later I am still waiting to speak to a customer service representative. Update: When I finally reached a representative he was unable to help me. I tried completing the purchase through an online browser and was still unable to complete the order. I am waiting on the line for a new customer service representative. I would have already given up on this purchase if it wasn’t for having a gift card.

Disappointing!. Ever since they updated their app, it’s been really disappointing. I ordered a total of six items and three of them can’t be shipped. Customer service said the size I want for the three items aren’t available anymore but in their site, it says available and I contacted another customer service, turns out, one of the items has 29 in stock! Their app doesn’t update the inventory right away. So be careful when you order an item. You get excited to receive the item and the day after, you’ll receive an email that they can’t ship it (with no explanation whatsoever why they couldn’t ship it). This happened to me twice, too. I let it go the first time but the second time?! Seriously? Fix your app, H&M! You just lost a regular online customer!

Need to add some more features & ability to track order in the app. There are some clothes that I‘ve bought and when they came I love them & I want to be able to buy some other colors, the app won’t let me check the ones that I’ve already bought it makes me go back to search them I think the app should let people go to the stuff that they’ve bought so they can just click on them to either buy them again or chose other color without search them. And also add the ability for people to track order that’s mark as ship through the app

Great clothing; lackluster experience. Don’t get me wrong; H&M has some really great quality clothing for the price, and as a result, it is my go-to for essentials like sweatshirts and tees. However, there is one major flaw in the app design, and that is the ability to only save 60 items to your favorites. I get it, no one needs a page cluttered from things you wanted three years ago, but I want to be able to save some things that I want without the hassle of having to clear out other things I like just to make room. So, my verdict is love the clothing, hate the app.

Nice layout, crashes regularly. Overall I quite like the design and functionality of this app. It’s easy to navigate and sort through a lot of options with the filters and sorting features and visually it’s appealing. However, version after version this app continues to crash on a regular basis. Sometimes as many as 10 or more times within a 20 minute session while simply browsing or clicking on items. I hope the dev team can explore why this is happening so it doesn’t continue to heavily detract from an otherwise solid app experience.

I love H&M but. I love H&M and love a variety of it’s styles and items. However, the limit to how many favorites you can have is killing me. I either have the choice of removing an item I previously hearted to possibly purchase or not saving an item I have my eyes currently on. I like to figure out what I am going to buy and this limit makes it very difficult and makes my purchase time much slower. It seems like the limit is 59, and I can easily like 50 of the items in one day. Ugh

App is down. The app has been down for 3 days for me. I have the latest app version on iOS 15.6. On UI it keeps loading indefinitely, 3 days ago there was a message that important service is down and the app can’t function without it. I assume the API is down, but not for everyone?? as my friend can use it on the same iOS and the same phone. The app is the only way I shop at H&M. Before they cleaned up all my favorites - everything simply got erased from my list. I work in IT fields and can’t imagine how this can happen for an e-commerce app, taking into account how many people show on native apps these days. FIX IT!! Please.

shipping takes almost a month i swear. the app is good. it works well and is organized and looks like. BUT their shipping takes forever. i ordered a single jacket 20 days ago and i has been “processing” in the warehouse for 20 days. i chose the 12-15 day shipping and im sad that it hasnt came. it said on the website that it would come within 12-15 days following my order confirmation and i got the confirmation 19 days ago. the jacket i ordered was cute so 2/5 stars. it would be 3/5 stars but you dont have a lot of sizes in stock for a lot of things so minus a star.

Good store not to good though. I like this store it is very well organized. The thing that I don’t like about it is the clothes. They don’t have great clothes like the clothes that I like. Some of the clothes that I wear are really cute and I can’t really find that on this app. But, if you are just looking for some cheap clothes to wear then I would definitely recommend this app. Just it’s nice but it’s not my style. Thank you for actually acknowledging this response. I hope this helped you and you should get the app.

H&M: Good Store, But Garbage App. Shopping with H&M app is one of the most frustrating things I have ever experienced! What is supposed to be a fun or even relaxing experience is turned into an annoying one because the app is constantly kicking me off, which requires me signing in again and again. Then if I delete an item from my shopping bag it will redirect me back to my account page; not only that, but when I do get back to my shopping bag, not only is the item that I wanted to delete still there, but now every item has doubled — so now it’s two of everything in my bag! This is madness! Please fix this app! I prefer to shop online as the salespeople in the brick and mortar stores are rude, elitist, and obnoxiously unprofessional. There also seems to be more variety online as well. Please work out the bugs!

“My bag” option won’t load. I just recently got the app and it seems very nice and organized! The only problem I seem to be having is that it won’t allow me to view my cart. I will press my bag and it will load forever and won’t ever pop up. So I try it the other way by selecting an item and then in the corner you can see your bag too but even that will not work. This is very frustrating I don’t see how I can buy anything when this is happening. This needs to be fixed if you expect me to purchase your merchandise.

Pay later, seemed too good to be true. I signed up for the membership. Activated everything. Added my payment method. Added a back up. Did the test purchase and was approved. When I went to use the pay later option it said my payment method was denied. I asked hm why this happened they said ask klarna. So I did and explained everything and sent a screenshot and asked why this wasn’t working. Their first answer was to select a different payment method. Yes, I understand I need to select a new method but I’m asking why I can’t use this one. Their answer, ask hm. The annoyance is they advertise this program and give you the option to try the clothes on and return what you don’t want within 30 days... but then you go to do this and it doesn’t work.

Atrocious. Shipping times quoted by the app are rarely accurate. I’ve ordered several times from them this year and one has never arrived in the already-extended timeframe from COVID. Package marked as shipped and sits in the warehouse for another 4 days. inventory constantly changes on the site and will be in and out of stock on a daily basis- don’t trust those items because the orders get cancelled WEEKS after purchasing them stating out of inventory. LIKE WOW A HEADS UP ON ANY OF THIS would have been nice when I was buying items a month in advance thinking I’d have plenty of time to get them in by the event I needed them for. A. MONTH. But here we are and it still hasn’t arrived/ orders continue to be cancelled. Had enough and taking my money elsewhere.

Extremely not satisfying experience. I love to use apps to shop, and H&M app was my go to during corona. However, glitches are not being fixed and are becoming constant. For 2 months I cannot look at any of the purchases made online in my app with the same error message “We cannot display your receipts now, please check later”. This has been an issue, since if I need to return an item - app doesn’t save it. Also, if we are on the waitlist for an item that is available only online- and we receive email - not once was that item available to purchase.. In merely seconds - item is out of stock..and it doesn’t show that on the app which is an issue- it shows available but when adding to cart - it says “it cannot be completed, please try later..” Please don’t do trigger email to customers if you cannot fulfill their promise not once. And if you have a backlog on orders, why not exclude waitlist option button at all until you are up & running normally.

What is wrong with this digital platform. The app would not recognize my password to log in so I went to change my password by clicking forgot password - then HM locked me out of my account and then sent me and email saying to unlock it I would need to contact them- however in the email there was no call to action to contact them or any information on the method to contact them to fix the issue. I tried to use the chat to fix the issue and all that I got was a bot then when it forwarded me to a “live agent” all they did was say hello and then never responded to anything else after that. After that I guess I will no longer be using this app or shopping for them online. 🤷🏻‍♀️

Notifications. I love this app! The only thing that bothers me is when an item is out of stock, you have an option of receiving an email when it’s back in stock. This feature does not work for me at all. I wish I was notified because when I go onto the app, the item says a few left in stock and when I go to add it Into the bag the items is sold out again. It’s really frustrating but I finally got lucky and got the item I was looking for after 2 weeks of waiting on the app. Hopefully this changes..

Amazing. I absolutely love this app. I don’t really write reviews but I just had to for this one. This app is magical! I can like things so if I want to buy them later, instead of looking back and forth for it, I will be right there. And some things are for a very good price. H and M make everything literally so easy unlike some others. H and M have such good and cool things on there too! And great fashion! Tysm H and M for making your app bc it’s so easy for me to use now! It’s amazing!

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H&M - we love fashion 24.3.1 Tips, Tricks, Cheats and Rules

What do you think of the H&M - we love fashion app? Can you share your complaints, experiences, or thoughts about the application with H&M and other users?

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H&M - we love fashion iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 24.3.1
Play Store com.hm.goe
Compatibility iOS 16.1 or later

H&M - we love fashion (Versiyon 24.3.1) Install & Download

The application H&M - we love fashion was published in the category Shopping on 07 July 2018, Saturday and was developed by H&M [Developer ID: 380487412]. This program file size is 222.59 MB. This app has been rated by 173,755 users and has a rating of 4.8 out of 5. H&M - we love fashion - Shopping app posted on 02 February 2024, Friday current version is 24.3.1 and works well on iOS 16.1 and higher versions. Google Play ID: com.hm.goe. Languages supported by the app:

BG CS DA NL EN FI FR DE HU IT JA KO NB NN PL PT RO RU ZH SK ES SV ZH TR Download & Install Now!
Other Apps from H&M Developer
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H&M - we love fashion App Customer Service, Editor Notes:

Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like! This release contains a fix that improve the app stability.

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Find on this site the customer service details of H&M - we love fashion. Besides contact details, the page also offers a brief overview of the digital toy company.

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