Virgin Pulse App Reviews

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Don’t buy. Here is a product that holds you prisoner with employers. Once you buy a pulse product, you cannot use if you leave employer. If you plan on staying with your current company forever than it may be worth it. I left employer just after purchasing and can’t use unless sponsored. Customer service cannot and will not help you. The reply from them after my review is political in nature and not set up to resolve your problem, they are not working on it. My advise don’t buy this product that is really made to help your employer more than you. Get a Fitbit or other product for your health you can take anywhere. Their response says it’s a company sponsored program, then don’t charge me for a tool I can use when I leave the company. This now places a bad flavor with not only Virgin Pulse but also my former employer. Again it does not take much to have the watch function work but your to cheap to do anything about it. Your responses are political damage control and still worthless. This review is meant for you to lose customers for not treating them fairly for service on a product they purchase with hard earned money for their fitness only to be deactivated. I really do hope the corporations you support see this as well. They only use you to lower insurance for the business owner and many times don’t bring down the savings to the consumer.

Latest update causing step reporting bugs. iOS user here. Generally, the app is decent. The lack of a mobile version for the Programs page is exceedingly frustrating, as the pop-up for any trophies you’ve earned can’t be closed because you can’t move the page to reach the “X”. Logging into the website via safari resolves this issue as you can zoom out and close it, but then why use the app at all? The biggest issue however is the fact that I generally take anywhere between 9,000 and 14,000 a day, and yet for the past three days it has not updated my steps in my points statement. Looking back through the month, there are at least 7 other days where they haven’t been reported on my points page. They show up in my stats, but I do not receive the points for them. I have a Fitbit Charge 2, and have disabled phone statistic recording in lieu of the more accurate Fitbit. I did not have this issue prior to the latest update. I’m missing out on at least 1,000 points from this (and that’s just from this month)... obviously this is extremely frustrating. This is also the case (although far less frequently) with my sleep recording. The number of hours slept is also different by an hour or two, usually stating that I slept longer (I wish!). Will the points be retroactively applied to my account when this issue is resolved?

Updated layout is awful. New updated view is TERRIBLE and not intuitive at all. I go in to track me activity and see what I need to complete for the day. I like to open it and see clearly that I'm a set and then close it. The new layout makes it super hard to tell what I need to do. "Actions" check off when I have done them, but stay there and have a yellow icon next to them, which tells my brain I need to do something. Healthy habits is now just a regular apple icon, instead of showing if I've entered them or tracked them yet. Rewards button is hard to tell it's where you're supposed to tap, it just looks like a section headet. Also my virginpulse MaxBuzz seems to be unable to completely sync with this new update, meaning I now need to enter steps manually, which defeats the purpose of having the pedometer. Annoying! The old interface was visually great and easy to understand and navigate. Why make changes for changes sake?!

Virgin Pulse - waste of time, self-defeating. The app works fine. The wellness program itself is nonsense. As with other wellness programs, you can earn points by exercising, but also included is completing health “journeys”, reading daily cards about diversity and wellness and cyber security and mindfulness. The points earn entries in a quarterly raffle for prizes. You earn multiple raffle entries for the more pints you earn, a max number of 100 raffle entries for 10k points. Problem is that there is no publicity about who wins what quarterly prize. That’s because out of my company of 10,000+, 20 prizes are given out. There’s no incentive to earn more than the max of 10k points a quarter. Even with 100 entries, the odds of winning any raffle prize is only slightly better than winning the mega lotto. I earned 24k points the first quarter of the program, partly cause I completed a smoking cessation “journey” (don’t smoke, never have, wanted to see what would happen). Guess I could also complete the pregnancy wellness “journey” (I’m male). Guess they could give me the insipid response of “but the real reward is your health”. Um I already exercise. Only reason to participate in the program is to get paid. How about setting this up like the Blue Cross Blue Shield wellness program - average 7k steps a day validated by my Fitbit, earn $50 a quarter? THAT is an incentive. Discourage your company from using Virgin Pulse as a wellness program - waste of time, self defeating.

All the Apps in ONE!. I have 4 health related apps on my phone. I’ve recently added the Virgin Plus AP to my roster because my day job rewards employees based on certain goals reached! However, it’s accelerated options, surveys, and suggestions have already intrigued my curiosity and the results are folding into all my habits, changing them for the better. This is a mostly positive critic, however I do wish more aspects of it were more intuitive. Sometimes I spend upwards of five minutes just trying to find a recipe or ‘card’ I wanted to come back to. Otherwise, this ap is extremely helpful and gives just the little push I need to keep me focused on my goals.

Technical difficulties with no help from support. I like the app for tracking my activities to earn points that can be redeemed for merchandise or gift cards; However there always seems to be tech issues. Most recently I was redeeming points to get a virtual gift card. I received a message that said there were problems and that I should try again later. So I waited and did this two more times, getting the same message. Turns out that the purchase went through all three times so instead of having one gift card, I have three, two of which I don’t need. When I contacted Virgin Pulse support & asked for a cancellation and a refund of two of the gift cards, they said that there was nothing they could do since they don’t issue the cards. They may not issue the cards; however the problem was on their platform. I wouldn’t have requested three cards had I not gotten the message that the purchase didn’t go through. So the message for all: even if it says your purchase didn’t go through, it did.

Hard to use and figure out. Doesn’t log all the points. Needs more work to work smoothly.. I have been using this app for 3 years to meet my requisite for health benefits to pay off medical bills. It seems to have gotten a little better each year but it still needs a lot of work. It hard to earn points. Sometimes you put a lot of work into doing something to find out that it never logged the points. Sometimes it sends to to a different website where you log in personal information and you don’t get any points for completing the task they want. So you don’t get points and now you gave out your personal information and don’t know what will happen to that information. I will have to continue to use this for my work so have no choice but to use this program. There are still a lot of glitches to use until they get up to the full ⭐️⭐️⭐️⭐️⭐️

Limited. Virgin Pulse is very limited in the number of apps it’s compatible with for pulling step data and sleep data. This is particularly frustrating given that so many companies require it for their health insurance benefits. If the company does not want to expand the number of smart watch & fitness trackers the app can pull data from, they should at least make it compatible with Apple Health so that users can utilize that as an intermediate conduit for passing health data. Apple Health is able to pull data from a wide array of devices, but Virgin Pulse does not support using Apple Health as the source for step data. It should be noted that some pages on the virgin pulse website are misleading about this - they discuss using data from Apple Health, when in reality Virgin Pulse is only able to use data from iPhone steps (only capable of pulling in steps physically measured by your phone while carrying it, not of pulling in your actual step count from Apple Health)

Good app but buggy. Works great when it does but when it doesn’t, it can be frustrating. I’ve used this app for 3 years now since it gives us the employees some cash back doing what we already do. Can be a good motivator as well. My issue is, the updates sometimes make a stable connection horribly wrong with Garmin. The last two Updates killed my auto connection with the Garmin app that’s connects to my Garmin HR. Won’t connect despite multiple restarts and re install. So all my activities are not accurate and the actual tracking is not how I would want it honestly to be. I did use the max but it was bulky and not waterproof and has no Bluetooth. So I’m torn in making a bad review but it needs work... it really needs stable multi app connections and updates.

Virgin Pulse Review. No direction on how to complete tasks. For example, The Fidelity Checkup. No direction on how to traverse the path to get to it. However, I spent copious amounts of time trying to figure it out. I finally figured it out and was able to find it, I completed it, but no points were ever awarded. I have experienced this on several items. Ayco survey (evaluation) is another example. I have completed it several times over the last couple years. Never have I received points. Another issue is Well Beats. Twice now, in different quarters, I have had issues with Well Beats. I complete a video, but do not receive points for most days. However, I do receive points intermittently. I contact Virgin Pulse, but am told it sometime takes a few days, but the points never come. In summary, Virgin pulse does not seem to be user friendly and is misleading on a number of tasks, and does not work well. This might be by design so users are not able to get points, but gives the allusion Virgin Pulse offers them.

Please add new stress reducers and other healthy choices. Hello! This app is user friendly enough but please include a Contact Us button in the app settings menu perhaps that leads to an email generator or embedded comment box, so suggestions can be made to the limited set of options for living a healthy lifestyle. My favorites that aren’t found in the app yet include gardening, essential oils, vitamins including DHA, and making healthy food choices at home and out such as fish versus red meat, poultry, salads, oil and vinegar versus creamy dressings or sauces, low sodium, grilled not fried, and skipping the sodas and dessert. Maybe also brushing teeth one extra time per day than usual, flossing several times a week, and going to the dentist annually - because dental health affects stroke and heart health, improves confidence and relationships, etc. Thanks for considering some or all of these, especially the gardening and essential oils!

Usually works very well, but bugs hurt it. My employer's health insurance gives rebates for doing this daily. The app tracks steps, exercise and reading little tips each day, many of which are useful. The optional competitions with your coworkers is nice too. But the WORST part are the bugs, mostly the "network error" messages that pop up multiple times per week. Not my network errors, theirs. I've had it not record the tip "cards", which get me the rebates. The errors will also prevent you from seeing the tips, which also give rebate points. There are interface errors too. For example today I was trying to read tips on way to relax, BUT the text of the tip wouldn't open, no matter where I tapped. How's that help me relax? That's what finally prompted me to post this review, the increased frustration while trying to learn how to relax! :-(

This App keeps changing for the worse. The organization of the app doesn’t make sense first of all. They have a “Home” tab then a “Health” tab. Isn’t the whole thing health related? Then you have to bounce around just to get your points from Cards, to Journeys, to the sleep guide. Not to mention you can’t fill your missed steps in without exiting the app and and going to the website. I have a newborn baby and a busy job and they want me to go on this app everyday and spend 5-10 minutes making sure I collect all the possible points I can get? They should allow users to go back and fill in missed cards for days they we forget. I just wish it wasn’t so time consuming. Life can be busy and there’s no wiggle room with this app if you miss days.

App getting worse over time. The app has been painful to use bc of the constant need to log in and their non standard password requirements ... I don’t see any reason why I can’t be given the option for fingerprint login. But worst of all - lately it’s started losing its connection to my Fitbit. It only synchs for some fraction of my steps each day ... I’m planning to finish out the current challenge but then will go back to my Fitbit community for challenges etc. I’ve already hit my point level for this year and the benefit from this app is not worth the friction ... There are other annoyances more minor ... such as the fact that I must click on some info cards to “mark as read” even if the content is nothing I’m interested in. I’ve also been asked about smoking status multiple times and asked to commit to never smoking - I’ve never smoked.

1 star is too much. I, like many others, have been forced to use this app on my cellular device or by logging in on a desktop version due to our company healthcare policies. Well this used to work almost seamlessly it seemed, for the past year so it’s been absolutely crap tastic! I will go in and mark my daily cards, as well as mark my activities, and the next thing you know when I look at the app the next day, it shows I did not mark anything for the day before. I’m lucky in that I can add my weight in, but because I don’t subscribe to the my fitness app, or any other tracking device that can track me wherever I go, any workouts I do are not recorded. Losing my 40 points that I get on a daily basis for doing my cards is ridiculous (you can’t recover them), telling me to go to the chat option is ridiculous because I’m usually using my phone most often during the day. When you say that bugs have been fixed, why aren’t they actually fixed? ***update***again, an update broke the app. What in the actual hell are you “fixing”??? I’m losing points, again, because the app isn’t recording my daily cards!

Does Anyone Remember Pavlov and His Dogs?. I am forced to use this app every day in order to “reduce” my already-too-high annual health insurance premiums. The interface is cute at first, but gets tedious and repetitive with daily use, with screen transitions not occurring quickly enough for my taste. I am, however, now highly trained - the first thing I do every morning is log in and grind through my points collecting. I have become the salivating dog. If they could fix one thing, though, that seems rather obvious in this age of modern app technology - screen rotation/orientation. I hold my iPad/iPhone in various positions as needed throughout the day, often in conjunction with a separate, Bluetooth-enabled keyboard, but this app doesn’t recognize any orientation except the default “button-at-the-bottom” position. Small matter, though, as in less than three months (!) time, I will have amassed the points needed to receive the maximum discount, and I will happily uninstall this app. Until the next fiscal year begins, at any rate.

Getting worse with each update. Overall, this is a good app for keeping track of wellness but there are too many problems. 1. The requirement to use MyFitnessPal to tally food intake is a problem. Many might not want to share the level of detail from MFP. 2. The other VERY annoying quirk is that even with notifications on, they do not appear at the time specified. In fact, in the years that I have been using the app (required through work), I have never had a notification — not a single one. The whole point of an app is to make life easier. Unfortunately, this app fails. 3. The Sleep Tracking portion directs me to open the app when I access it through the app (sending me to the App Store). It was an annoying quirk until in the last few days the page won’t display at all in the app. It just shows blank with the link to the App Store. Utterly useless. 4. It could also use additional features like meditations (2, 4, 8, 10, and 15 minute breathing/meditation exercises), counting "meditation" through the Breaths app on Apple Watch, heart rate (high, low, and average), among other things available on the AppleWatch. The developer should trash this garbage app and start over. The program is sound — it is just a horrible app.

Your improvements are going backwards. What is going wrong over there? Every time you release an improvement you take out the best things. The most recent change, separating the daily points total from the total points is about the worst idea ever. The reason I like using the app is seeing my points increase. Maybe it’s worse for me because I have over 18,000 points now so it’s hard to pay attention to daily changes. But isn’t that the point of gamifying your life in the first place? Maybe that little animation wasn’t critical to the experience but it wasn’t distracting and I liked the feeling of reaching and passing the goals. Now I am forced to look at a single screen dedicated to the total and I have to change screens to see my daily total? I feel so disappointed. I’ve used this app almost every day for more than 2 years and was delighted to see how I earned my daily points. Now not only do I have to make an added and annoying unnecessary click, it also separates the connection between the daily effort and the total. Why would you do that? It seems you’ve lost touch with your reason for being. I got used to the hideous and uninspiring blue interface color but this change to communicating points makes me feel dead inside. : (

Last few updates have impaired not improved. I’ve used this app faithfully every day for several years... When you are self disciplined to live the lifestyle you can obviously incorporate updating an app to track your dedication... Updating your VP cards and Healthy Habits just becomes part of the process... however when the app shows them already completed one tends to initially move on and think to yourself oh, I must have completed that and forgotten I did it... only to find a few days later that tracking shows you missing several days which is very annoying because once those days are skipped there’s no way to make up the ‘card’ points!! Becoming more aware of this occurring, I’ve opened and closed the app 3-4 times before it registers the current day is in fact still requiring completion.. I’m sure everyone can agree in today’s overly busy society no one has time or patience for dealing with this type of glitch long term.. we are conditioned nowadays when things don’t function properly to fix it or replace it... I lost interest in logging into Facebook and that app enables us to connect to the most important people in our lives... so, if that factor alone couldn’t inspire me to overlook all the drawbacks to FB, I’m not too confident I’ll sustain interest in using this intermittently functioning app to track the daily routine of my already established dedication to living a healthy lifestyle.

Great program, unpolished app. I think the VP program overall is great. It encourages and reward’s participation, healthy habits, and education while giving additional interaction between employees. Unfortunately, the app design is buggy and often pretty janky. Many of the ways to earn points do not track properly and instructions for earning/participating/connecting are usually incredibly unhelpful and vague. There’s enough working point tracking to get the maximum value every quarter, but it’s pretty demotivating when you go out of your way to do an activity for the points and then VP doesn’t acknowledge it and leaves the box unchecked. An example of bad instructions within the app is the quarterly wellness screenings bonus. You can’t sign up on the app, must be on browser, and there is hardly any confirmation from VP that they know you have scheduled an appointment, or after you go, that they got your results properly. It takes a few days for them to update your charts, and the checkbox in the app never gets checked. VP Cash awarded from the check is given at the end of the quarter so there is no way of knowing you got credit until the quarter is over. Even the bonus points you get from completing the checkup are not even included in your points log. What’s even the point of the log if you are only going to log some of the earnings.

It's better. Needs some fixing. This app is definitely much better now than when I first start using it in 2015. It is easier to do things online rather that on the app. However, for tracking purposes it's ok. One thing that is still not working is when you try to change your habits. So, if you try to cancel one in order to pick a different one, the app doesn't register the change. Yes, I pressed "save". It's not often when I change habits, but I do try to take advantage when they are giving you more points for doing them. Overall it works well for me. I have an IPhone 6plus. Please keep making improvements and adding new features!

One star!. The reason they get one star is due to being a great program while you have it. But! When you leave your company and move on to another. You get an email late at night letting you know you have until the next day to cash in all your rewards. If you don't, the company keeps "steals" them. I left my company and I got the email at 11pm. Letting me know that my rewards needed to be used before the following day or I would lose them. Unfortunately, I was in bed and did not get it until the next morning. When I logged in, it said my points have been expired. I reached out to the company and they rests red their policy to me. A bunch of crooks.. Literally gave me 1 hr. To get my points value redeemed. If I was awake and looking at my email at 11pm. Don't waste your time. I did contact your support team. They said I was told one day before you deleted and took all my money/points. They said there was nothing they could do about it. I had missed the 1 day time window you allowed me. Even though as I said, you emailed me at 11pm. And when I tried to cash them in that morning it said my account and funds have been deleted.

Maxbuzz don’t sync & Helpdesk needs a change of attitude. My Maxbuzz is not synching up (Steps, active minutes and sleep) since the VP App update in Jan 2nd. Ticket has been opened with the VP HELPDESK for more than 20++ days now. What infuriates me the most is the attitude of the helpdesk person that’s handling my ticket. His only interest is to close the ticket; whether my issue is resolved is NOT part of his consideration. After the standard uinstall/install app, update iOS/Cp app, reboot iOS/Maxbuzz etc etc doesn’t work; he start putting on the dark hat. Send a note; hoping that i’ll will not reply in 4 days so that ticket will closed. Or he will ask me to do all types of run arounds ..send screenshots, screen recording, home address for refunds etc etc; and then do everything all over again every 3 days or so. seemingly just to wear me them or hope that I will ignore the ticket long enough to let it close automatically .By the way, if my ticket is open, i can’t open another ticket .. so I missed out on all the point and reward .. Yeap, another grand black hat tip to get me to give up. Come on virgin .. you could do better than this. I’m willing to do conference call and proof to you that all the steps you prescribed doesn’t work. All I ask from you is to take my issue seriously, I’m ok to wait for a solution; but run arounds tricks like this only infuriates people and wears out people goodwill. That’s to nobody benefit.

Easy App, Great Integration. App is extremely easy to use and integrates with multiple devices and apps (FitBits, My Fitness Pal, Weight Watchers, iPhone Health app) at various times. It has notifications and alerts to remind you to “do your daily cards,” and if you somehow miss a day, you can still get points retroactively for steps, activity, food intake, sleep, and healthy habits - just not cards. That being said, I generally track steps, minutes of activity, sleep, habits, and the cards in less than 5 minutes per day and get well over twice the required points for my employer’s health plan without really trying at all. 5/5 Would recommend.

Virgin Pulse. I started using this when I finally signed up for a company challenge walk. Once set up, it is super easy to use! I have it synced to my Apple Watch for syncing my steps which is great because I walk a lot! Best of all is it is tied to my company’s HSA so I earn well-being dollars by doing different things like walking 7k steps per day, reading cards each day, checking off on healthy habits and other things. These are all things we all do already. The app makes this so easy to do every day. Every well-being dollar earned is one less out of my pocket so to speak. I’m not sure what would happen if I left my company. I wouldn’t be able to earn well-being dollars but I’m not sure if I’d still use the app or could do so. I’m happy at work and I believe work is happy with me so for now I don’t need to worry about this what-if. 😄

Good accountability. I didn’t think this app would help improve my health habits; I already desired to live a healthy life but felt I had too little time to incorporate new habits of exercise, etc. But I was required by my insurance company to acquire do many points a year to qualify for the cheaper insurance plan… The app has slowly effected changes in my lifestyle. Seeing the reminders on my phone while at work repeatedly reset the day’s priorities. And more exercise and better health habits increased my energy and mental acuity, therefore increasing my ability to get more done in a shorter amount of time. This freed up more time for sleep and exercise and even more time for family and friends….a great “vicious cycle”!

Pretty darn comprehensive!. What I mean is I feel like it’s pretty thorough, and goes way deeper in the features than you would expect. Such as finding recipe plans to tracking your calories by connecting it to fitness pal and tracking your steps by connecting your smart watch account and giving you points and rewards for tracking everyday. Well I use it through my work and they reward me in everything that goes from credits towards their fitness merchandise which even includes one of a kind backpack/tote bags that have pretty cool logos to converting to gift cards or even depositing your credit as actual cash straight to your bank account. Insert mind-blown emoji here. I don’t know how many other companies use this, but I really appreciate this thing!

Not up to the task. Horrible functionality. This app does not allow for direct entry of your workouts. A 45 minute workout is supposed to be worth 140 points. When you enter it directly, you are capped at 10 points. When you enter workouts through Apple Health, Virgin Pulse doesn’t record your full workout. For example, if you do a 30 minute Peloton Ride followed by a 15 minute ride, Apple Health records 45 minutes of workout time. Yet, Virgin Health only records 30 points. Since the only reason anybody uses this app is to claim their employer’s contribution towards an HSA, this flawed ability to perform its core function causes me to leave a decent portion of my company’s contribution on the table for workouts I’ve completed and Apple Health can prove it. This leaves me (and plenty of others in my company frustrated.) If your company is looking for a health tracking app for your HR/insurance efforts, the Virgin Pulse app doesn’t work properly and the people on their help line can’t solve the problems for the user either. This app is not ready to use, unless you want to leave your employees frustrated and unsatisfied.

Love love love but please add more. I’ve never written an app review before but this app is changing my life. I’ve spent years looking for an app which links to other apps that I’m currently using and collect all my data in one place. But even the best or the best has room for improvement. Would love to see monthly/yearly stat records on one screen. Also more quantifiable habit tracking rather than just yes or no. Would love to be able to track lifestyle habits that I write in, share a daily gratitude and memory, track the weather as well as additional health tracking (oz of water, calorie intake, pain management, medication management, headache tracker). Many of these things impact health and mood and it would be great to be able to see the correlation. Thank you for providing such a useful tool and please consider offering more options so that we’re able to track more aspects of our self care.

What does this app do?. I have yet to figure out the purpose of this app. In order to receive MRA funds from my company I must use it but I haven’t yet figured out why. The option to add a fitness/step counter exists however lacks compatibility with many accessories and does not synch to the steps on the Health app on my iPhone as offered. I have deleted, reinstalled, restarted my phone, disconnected and reconnected the Health app at least 10 times and steps will still not synch even though I’ve give full permission in both app. Additionally, I had to download a second app to actually complete coaching and nutrition information. So I use one app that apparently isn’t supported to track activity and a second app to coach and track nutrition and the Virgin Pulse app to...have no idea. I have also reached out to support about the steps not syncing, they replied once and this did not fix the issue. I have followed up again twice and not received any response.

OK for mandatory use. We have to use this for work to track & boost our health & well being and to earn points toward discounted benefits. Has some useful tips & tricks for better/easier living & organizing your life. It’s not bad for something that is required, but personally I wouldn’t use it, because it detracts from more productive & helpful ways for me to achieve these goals than constantly being tied to this app to stop & enter everything I’m doing. Ends up backfiring on the very things it’s supposed to help & feels too much like a chore instead, provoking anxiety & stress. Doesn’t customize all that well either and could use better algorithms to provide more appropriate tips for individual situations, rather than just a standard cookie cutter that fits most but not all people. This review comes from an active user with more than 73,000 points, so I’m almost maxed out on the scale with two weeks left in our annual health track requirements. I’ve far exceeded the goal my company sets for us with regard to points. But again, not bad as far as a required health tracking tool for employees.

A daily chore. My organization offers us money in our FSA/HSA by getting points through the app. Connecting it to my Health data gives me steps and sleep automatically so that’s easy enough. Clicking on a couple of self-help cards a day is easy enough as well, with on issue I’ll mention later. The Healthy Habits section is a pain becuase you have to click twice on the habit and wait for an animation to go through each one. I track the bare minimum because I don’t want to wait for that animation for 10 of these habits. If it was a simple check box next to the item it would be much better. The big issue I have is with notifications and badges. I set the notification to remind me to do my cards at a set time and those only fire about once a week. For a while they never worked but after the UI updates it would work very sporadically. The other issue is that there is a notification that just won’t clear. I have checked every screen in the app, but noting I click on will clear the app badge so I always have 1 unseen notification badge on my Home Screen. The app needs a notification section that actually lists what notifications you have received and which are unread.

Ok but there are issues. Overall does an okay job of very basic self-tracking behavior and (for me) was easy to get in the habit of entering info every day. It is limited in capability and lacks much in the way of functionality. Where it really falls short is tracking steps. I have a MaxBuzz wrist device. The app does not accurately counts steps - and sometimes just stops recording. I have noticed this in several different scenarios but especially when flying. I travel a lot for work and noticed the app gets locked up when I get off the plane. I recently got off the plane on concourse B in Atlanta and walked to baggage claim. That should have been at least 1000+ steps. Instead, it recorded zero steps. I tried turning the phone off/on but the app refused to update. This happens too often and is very frustrating. Maybe it can’t handle the phone being put into airplane mode. The app also doesn’t recognize my time zone no matter how many times I enter it in the profile; it always shows the last sync time 6 hours ahead - as in UK time. I am at home today and logged my stats first thing this morning and checked my steps through out the day but the app says last synced yesterday. This app could be so much better if they would put some effort in the development.

Good Concept, Frustrating Execution. We love this app for the health benefits and the point system. We take advantage of as much of the programs as possible. *However*, occasionally, certain features won’t load properly (not because of one particular phone or Internet; already checked those possible causes). In addition, my husband’s account was locked because of an accidental wrong credential entry and instead of a quick reset link, his account has been locked for a week and a half. Customer support has basically not helped us at all but to continue saying “it’s with the team that will unlock it.” Meanwhile, we are unable to track points for the point system and unable to utilize the health benefits. So, I suppose that I would caution you against making any mistake, or you won’t be able to use the app for possibly weeks (which in this day and age of technology is mind-boggling). While I appreciate the features, this has become incredibly frustrating and has left much to be desired concerning their customer service experience.

Healthy Habits Tracker isn’t Working. I’ve used this tool for 3+ years because my employer provides financial incentives as we earn points. Recently, within the last month or so, the Healthy Habits tracker stopped working correctly. When I tap to select “Yes or “No” the answer doesn’t update. For example, if I am tracking that I start my day with water, and there is no answer, when I tap to change it to “Yes” or “No” the item slides as if to change, but doesn’t. And some items are displaying as if I’ve answered them already, when I have not. And I cannot change them to make them accurately reflect my day. The only item that appears to update correctly is adding my workouts. I contacted Customer Service recently and they suggested I delete and re-install the app. I did, but it still isn’t functioning correctly. I also removed all of the items and started adding them back - but that didn’t work either. Disappointed because this is an easy, quick way to track habits, supported by my employer, but it doesn't appear I can use it right now.

This app is making me fat. This app is complete garbage. They feed you these petty little points to so you rack up all that screen time on their app. Like I need to be told that vegetables are good for you. Also it’s rigged they want you to buy their product or other products to maximize your points. For example, you can earn x10 the point points tracking your sleep with a device vs manually inputting. Forced to use this app for my company to get credits on my health insurance. Also, all my workouts are converted to steps, probably because they want we to buy and use another sort of tracking device to earn maximum points. Their health tips also come off dated. We’ve come along way since since the early 90s and a lot of people have different body types that depend different foods and different diet types. This app doesn’t actually help people stay health and keep in mind that’s also no their goal. What an absolute waste of time with zero real substance.

The opposite of wellness!. I gave this app star because I can’t give it zero. Virgin pulse drills home the point that wellness comes from being in the moment and connecting with people and being active… yet engaging with this app requires you to be disengaged from anyone around you, be engaged only with your screen, and sit completely inactive for several minutes while tapping and fake reading a mindless checklist. The only reason I do it is because my company requires me to check these boxes to give me back part of my hard earned money in insurance credits. The true mission of Virgin Pulse is to save companies money by making employees jump through hoops to keep their hard earned money. Talk about added stress and unnecessary screen time! Virgin Pulse and companies that use them, here’s a tip if you really want to improve people’s wellness: eliminate your app and its fake wellness program.

Don’t Trust it to Stay Connected to Health App. My employer switched from a gym benefit (X dollars annually) to Virgin Pulse. Not many were happy about the switch, but I tried to make it work. After a few months, I found it too tedious to keep up with swiping the cards daily and logging habits, which strangely count more than exercise for Virgin Pulse. I thought I’d still do all right, since I was syncing my steps from the Health app on my iPhone. Turns out Virgin Pulse conveniently dropped the step tracking connection during a month I didn’t check in, and in the process I lost around a hundred of dollars of benefits. If you’re a user of this app, check it every day. Don’t trust it to function as advertised. If you’re an employer considering Virgin Pulse, recognizing its business model is taking data from your employees and leeching off the benefits you think you’re providing to them. As for the developer, if you want to improve your reputation, users should be able to earn the full point allocation without logging into the app daily so long as they get enough steps.

Great App/ my life has improved. I want to give it 5 stars but no app is without its kinks. This app definitely has room for improvement but is amazing for where it is at now! I have personally spent years tracking different aspects of my life such as health/ finances/ work through various methods. Virgin Pulse houses all that in 1 place, I love it. And it offers tips and advice so even better! Navigation is pretty straight forward but still not as smooth or seamless as I would like. Since it houses so much information on different topics it would be nice if the user that the ability to organize and group certain portions together at our discretion. Also color coding would be great. It currently has its own version of color coding which is not explained anywhere. I had to call and ask what ever color meant. I was so thrown off that some goals I was tracking that I was falling behind on were labeled green. Some where yellow. And others that I was doing well at were red. It made no sense. But the colors correspond to genres and not for how well you are doing on that goal. Regardless, I have my personal color preferences I would like to use. I’m excited to see this app improve and for now will be content with what it offers, as no other app/ journal/ or tracker I have ever used even comes close to this one.

Disappointed. Update: still disappointed. The app still does not talk well with MyFitnessPal. Always has issues. I have to use this app as part of my wellness for my job. I have an Apple Watch that I use with the app. The major problem I have is that it only counts your steps. It does not count your active minutes from the watch. You have to use another app like Strava, and that doesn't always work. When you also keep your calories on the My Fitness Pal app, it does not pick it up. I have to constantly disconnect it and then reconnect it to get my points. And with Strava, if you break up your workouts, it won't give you credit unless you do 45 minutes straight. Virgin Pulse needs a lot of updating to make it more user friendly. I wouldn't use it if I didn't have to. There are much better apps out there.

Poor Design & “Start Now” Buttons Are Annoying. My employer recently transitioned our medical benefits onto this platform. You spend all day clicking around and waiting for information to load. I tried to look up an in-network provider and the app forces you to search by geographic parameters first and doesn’t allow you to enter in what you are searching for. It takes forever to try and retrieve the entire list and then tells you that your search is too broad (duh!) and returns back zero results and finally lets you enter in clinic/provider/specialty. If you want to search for anything else, it makes you start the whole process again. I spent 30 mins trying to find a speech therapist and I still haven’t found one. I gave up and called my healthplan instead. I also tried to pull up my benefits and I have to scroll thru all these nonsense, make 3 additional clicks, click on “start now”, and then I get to my benefits. What’s up with all these “start now” buttons…this is not some video game. I’m just trying to access my summary of benefits which is a pdf. Waste of time!

Sync and access issues. This app used to work fine but after the new year started it had all sorts of issues and tech support does not seem to be able to fix. According to the Rewards screen, I am supposed to be earning points for the GIThrive activities that I complete, but they never register. I’ve sent screenshots to both Virgin Pulse and GIThrive Tech support teams and exchanged several emails but still not fixed. I’m also supposed to be able to earn points for completing activities on the ReThink Care Programs but I can’t even connect to them. Every time I try to access one of them, I get an error that I am not able to connect to the server. Have sent screenshots of this to Virgin Pulse tech support as well but still not resolved. I’ve also submitted a complaint to my company Benefits office since I’m sure they are paying for these services that are not working. I can only hope that someone figures out what broke the app in January.

Not worth the time it takes. For the last two months-October 2023 and November 2023. The app has randomly disconnected from VP stopped syncing with My Fitness Pal after the first 7-8 days of each month. The problem is VP-not MFP and it is a known issue. I complete all the steps: disconnect, reconnect, uninstall, reinstall… both apps. MFP shows entries, VP does not. Although my organization has monetary ‘rewards’ for hitting certain benchmarks, I’ll never recover the time I spend trying to get the VP app to work properly, and the frustration of having to report the issue all the time, and taking screen shots to confirm that I’ve made the MFP entries and then having my organization manually enter the points is not at all increasing my overall sense of well being. If you aren’t going to design the app to remain connected. I will likely not participate next year because this app is more trouble than it’s worth.

Need sync with MyNetDiary. UPDATE: I received multiple emails stating that VirginPulse wanted to investigate this further and I should contact support... which I did (04/27 @ 9:23am cst - in case support wants to find my call and listen to the recording)... WHAT A FREAKING NIGHTMARE!!! The support tech basically told me it was a automatic letter and there was nothing he could assist with - I realize he’s probably not the app support team, but he could have at least put me in contact with the proper person/team. He and I went round and round until finally I was so frustrated I said “I’m done” and hung up on him. If this rating wasn’t directly related to the app, I would drop my rating to 1, because their customer service was pitiful! Not everyone in the world uses MyFitnessPal as their nutrition/activity tracker. I, and many others, use MyNetDiary. Within my organization, we get health points and ultimately a health bonus ($) for tracking this information. I do not like MFP, and because I don’t use it, I am penalized for it. PLEASE ADD SYNCING WITH MYNETDIARY! Thank you. Once this sync option is added, I will change my rating to 5 stars.

Not a good app. Not sure why this is reviewed so high. I have experienced syncing issues time after time, and it has affected my reimbursement from my employer rewards program. Now to sync steps they insist you must remember to manually sync it every 2 weeks, because it will not sync any data from beyond two weeks prior. It requires clicking in the app 5 times in a convoluted hidden path to find the sync button…Rather than having the common sense to put a sync button on the homepage of the app. This is 2021, so apparently manual syncing is required for this app instead of auto syncing like literally any other app that syncs information on my phone. It also does not manually sync predictably with my fitness pal for my calorie intake tracking. I have given up and no longer track my steps, calories, or sleep and am probably less healthier because of it, and this has also tangibly lost me money. Get it together virgin pulse; make this app auto sync without constant issues. This app is supposed to promote health yet does anything but reduce stress to get it working properly.

Fat/Disease shaming at the highest level!!!. Most people don’t see it. It’s a program companies use to inspire healthy living. The truth is the program financially rewards those in good health and withholds money from anyone who’s overweight or suffers from any health problems. I’ve struggled with Type 2 diabetes for years because of allergies and resistance to almost all diabetes medications including insulin. Despite my dieting and working out 5-6 days a week my blood sugar numbers remain higher. Therefore, Virgin Pulse withholds ANY financial benefits towards our HSA account and simply rewards those who are skinny and free of health problems. Despite working as hard as possible to deal with Type 2 diabetes the Virgin Pulse representatives that did the testing at my wife’s company literally spoke to me like I was lazy and told me all the ways I was gonna die early. (All with an attitude like I should be ashamed) Made a point to humiliate me by scolding me, out loud, and reading my test results in front of a room full of company employees. HUMILIATING!!!

iOS Badge # isn’t right until you open the app. Bottom line: I really like this app. I find it to be an extremely convenient way to participate in virgin pulse. I like that I can easily complete daily cards and healthy habits, track my iPhone steps, get access to challenges, track my stats, and remain aware of opportunities my company is posting. In fact I find it so convenient, it has a place on my home screen. HOWEVER for such a handy app, I have a major complaint. The iOS badges feature that shows you the number of uncompleted daily cards and healthy habits refreshes after opening the app but is only accurate until midnight—not increasing to reflect new available cards the following day, and it’s been this way for the last three years I’ve used the app. It doesn’t seem to be my phone either as I’ve tried to uninstall and reinstall the app several times, and hav gone through phone upgrade cycles too. The whole point of the badges feature is to help remind you when you have something that needs your attention. When I complete all cards and healthy habits, the app will clear the badge count, but since the app doesn’t refresh the count the next day, I get no reminder the next day and then forget to complete the cards. And once that day’s cards are missed, I’ve lost the opportunity and can’t get those points a later day. So my only request for Virgin Pulse to improve the app is to fix this problem. If it got fixed I’d be happy to change this review to a 5!

Using it for credit on health insurance. I’ve been using this app for several years now through my husband’s company. It has been very frustrating. It has been connected to my Apple Watch and says it’s been connected to my Apple Watch for years and yet sometimes it tracked and sometimes it didn’t. And apparently it just tracked random months throughout this year. That means I didn’t get all the credits the company offered for our health plan since I didn’t reach a certain number of steps (because it wasn’t tracking). I called on this and they would not back track to previous quarters and give me credit. It’s been very frustrating! I do exercise several times a week and do the things they like to give you credit and save you money, but I didn’t receive those savings. I do hope the company chooses another option for next year. I have heard there have been many complaints.

Love it, love it, love it.. I started using the virgin pulse app over a year and a half ago. It is by far the best thing I could have done. Once I ordered my first activity tracker I wasn’t sure what to expect. After the first month I noticed that I would constantly check it and see how I was doing throughout the day. When you check your tracker you are more aware of what you have done and what you have to do yet. I love the designs they have and I absolutely love the max buzz tracker. I actually showed it to one of my co workers and he ordered one the next day. I love the fact that my max buzz lets me know when I hit my goal for the day. It actually keeps my mind more focused and on task. I would highly recommend the Virgin Pulse app and all of their devises. I will never go back.

Does not sync accurately. The only reason I have to use this app is because our medical insurance is using it to track 3 measures which they will pay us out HSA contributions for completing. I have been fighting to get this to work for a month now. The sleep tracking that maps over from Fitbit does not match what Fitbit says I am getting, on an average night it’s mapping over an hour and a half to 2 hours less. I will never get my sleep measure with this inaccuracy. They have told me that I can try wearing a different device they provide, which I tried last night and then I went to sync it up, it’s telling me there’s no unregistered Max Buzz’s....so that’s not working either. I shouldn’t have to wear multiple devices to get an app to work. I shouldn’t have to give up on a device that has been in the market for years for something that only counts steps and maybe sleep. The mapping over of calories from MyFitnessPal requires that you take three steps for it to map over. If you don’t do that, it will not pull the information. Numerous emails and phone calls with this company...at one time somebody told me they don’t register the REM sleep....ummm, wrong....training needs to be had. I’m done fighting, I’ve raised these issues to my HR team who have also raised them to the medical carrier. I’ve just come to the conclusion that even though I’m doing everything right, I’ll never be compensated for it.

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Great tool. Help me to achieve my goal

Works okay. Had issues getting step data from Apple Watch, fixed when I re-downloaded app. I’m tracking sleep with AutoSleep, would be nice if this could show in Virgin Pulse either by syncing this data with AutoSleep or Apple Health.

Awesome app and program. Virgin Pulse has helped me get active again. Being active means I get up more, walk more and spend more time out in nature. All good things for your mental health as well.

More energy and focus!!. In the beginning I was sceptical. I decided to give it a go and what a difference! I feel healthier and more focused than ever before. My family has noticed the difference as well. Thank you Virgin pulse!!

Stop demanding a review. Stop demanding a review. Ever time you demand a review you lose a star

It’s a dud!. I have tried using this app already and it doesn’t work I hate trying to use an app that reminds me of my Mum it doesn’t know what my email or password is I know very well what my email and password is! I have now deleted this app! If anyone wants to Invent a new fitness app like this make sure it is user friendly or else it’s not worth downloading!

Good tracking App. Easy to use. I enjoy the challenges

Very Motivating. Love the app, love the competitive nature it breeds. Competing with friends and colleagues to win challenges Highly rate

Great app. It helps you to get healthier, very useful with time

Great app. Really starting to understand and enjoy the app and challenging myself.

Rewards App Crash. The rewards app crashes every time I what to redeem some points. Could you please advise a fix for this?

Jodes147. I love it but feel there could be more interaction with work mates to make it better

Update. Since last update it won’t open keeps crashing

Motivation to move. I love getting points, it makes making healthy into a game.

Update wiped out all data.. Yesterday’s iOS update wiped out all my date. I have no history, challenged, nothing. What a waste of time.

Looks like good app. Now do you sign up? It looks like a good app though

Alexandra Collins TAS. Awesome app, love the daily cards. So easy to follow!

Useless without private insurance. The first step to creating an account is linking to your private health insurance. The app does nothing without one.

Won’t log in. Logs in on the pc but app won’t work.

Good app. Would be better if it would sync directly to Garmin, rather than just the Garmin App.

Virgin plus reviews. Great daily information! Thanks

David Valetic. It helps u think about ur fitness more Great idea

Excellent application. It’s easy to use

Love this app. Very motivating

Fantastic app during down time. Great having this virtual assistance while on this extended down time. Helps me track my activity and incentivises me as I go.

Not working. Hangs all the time Unable to use any app functionalities Complete useless app

Tbits997. Great app, easy to use

Excellent app. Excellent app easy to use.

Great motivator. The app is easy to navigate and a great reminder and motivator to get active! Love it

One of the best I’ve used. Excellent app for tracking healthy habits & easy to organise & use. Encouraging to use daily. Definitely good for overall well-being.

Beautiful app. I love this app

Great app!. Amazing app that allows you to track every health aspect of your life

Easy to use, informative. Amazing App. Provides health related guidance. Connects well with the tracking device and synchronization is flawless. Love the challenges

Need to link with Apple Health. Only step data is available from Apple health so you must use specific (paid) apps to log sleep, calories, weight, etc. If you’re not using those apps your data isn’t tracked in Virgin Pulse. Any chance of reading Apple Health data so we can use whatever apps we like to collect the data and track it all in Virgin Pulse?

No longer supported 😩. I joined my employers challenge and The Max Buzz & Virgin Pulse app was great to use at first, tracking steps, challenge progress and the most important feature for myself was the call/txt alerts received through the Max Buzz because being a working Mum, it’s extremely important not to miss a call from the school ect. I noticed that I haven’t been receiving notifications via vibrate/on screen display of calls and txts via the Max Buzz, I had received from the school/my children which led me to investigate... my account is no more. I can no longer sync my Max Buzz to my phone which means I can no longer receive notifications. Now that Daylight savings has ended, I can’t even adjust the time. Needless to say Yes the Max Buzz is great whilst your employer is apart of the program BUT once it ends it’s almost obsolete due to the loss of functionality which I once had with the device.

Good tracker. Great app for tracking your steps Easy to use Lots of helpful tips Keeps you accountable as it’s a great reminder to look after yourself

2 mins a day = success. Only 2 minutes a day to completely change my life and start living the healthy life. Daily cards are awesome. Learning so much and highly engaging app.

Loving it.. It’s a great way to track your daily activities.

Recent update. The recent update seems to be showing up that the points in the current day points as coming up three times and it is no longer reading my hours slept.

Great App.. Really motivating and informative. Easy to use.

Much improved. Layout of the app is a lot better

Love this app. This is a fantastic app that keeps you true to your well-being goals.

Cannot open app. I cannot open app in the last 3 days what us going on

Thanks. Awesome app keeps you motivated

Great and easy. Easy to use, fast to load and syncs easily.

Love the rewards. Great way to work out with your work mates and get rewards too

Great app. I absolutely live the app

Olga E. Great app to help look after yourself. Daily reminders and other health benefits all in one place.

Southypa. Great app. Keeps me in check and has amazing programs. Made a difference in helping me quite smoking

Very good app for connecting and challenging your work mates. Very good app for connecting people and challenging them on daily step comp. good way to keep up walking.

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Love it. Use this app as a part of a company benefit. It's fun and super easy to use.

Virgin pulse. Great program

Like the tips and journey features. All in all it has a bit of everything. But for me, it would be better if the app will just grab the data from Apple Health directly, vs me having to tab somewhere and then back to see it sync. Better yet, more supported tracking apps would be great. I have an Amazfit which uses Zepp, but it not supported. So I have to sync to Health before, then open this app to sync again.

Love this app!. Easy to use.

Great app. Great app thank you

Easy to use and fun. Easy to use, fun, and as interactive as you make it. Very personable.

.. Would be nice if there was a workout activity for shovelling snow.

Review. Good work!

Van_Bom. Excellent

Valuable. Very valuable app

Glitchy. Have to use this for my work benefits but it certainly doesn’t make it easy with frequent glitches

Happy moments with virgin plus. My real motivation for work out , Nutrition and composition and challenge 😊

I like it. This app is wonderful, It helps me counting the steps I do, + giving me very hejpfull advise, and checking everything that is related with my wellness

Great app !. This is a great app to use.

Extremely Motivating!. Virgin Pulse is my pocket fitness coach that holds me accountable to my goals. It has become part of my daily routine and part of my fitness journey!

A Way to Go!. Makes you do things you need to do in life!

MyZone. Could this app please be connected to the MyZone fitness monitoring device.

Great App. Keeps me on track!

Virgin Pulse app keeps me active!. Tracking makes me pay more attention to how much I move in a day. It has been good for my body and mind.

Great app. Love it!!

Best fitness tracking app till date. Best fitness tracking app till date

Virgin Pulse. Very good app has information info and keeps you on track or your goals.

Best app.. I absolutely love this app. Helps keep me on track.

Motivating and Easy to use. App helps motivate me and keep me on track. It gives me new ideas to try. It’s easy to use.

Super cool. Smart and very active cool App

Great consolidated App for wellness. I am enjoying the consolidated view and discovering more features each day - love it!

Amazing App. Valuable information for everyday living

Virgin Pulse app easy to use. This app is every easy to use and is helpful

Challenges. Love this app. Let’s us stay connected with friends and coworkers while challenging one another to move.

Keeps me on track. Love this app. Keeps me on track and offers some really good advice in short concise chunks

Awesome App. Covers it all for wellness. Customizable for your own interests. Great tracking of your progress and links to Apple tracker as well. Love it.

Kim lama. Best app

Great app. Enjoy this app a lot it’s sure keeps me busy and on my toes

Great. Really keeps me motivated and the rewards are an added bonus !

Very Good product. Remind me excerise everyday.

Doesn’t count steps from FitBit. Gives you more points in the app for interacting with it than it does for actually being active. I can click and press buttons in app to gain over 150 points a day without lifting a finger. But an hour hard workout will only give you 60pts. The max number of points you can get for steps is 140, but if you get these, you can’t also get points for working out. If you consider yourself fit or athletic, don’t consider this app, unless your company is making you.

Great way to stay on track !!. Love this app as an incentive to stay on track with goals that I have set for myself but also with friendly reminders and tips and information to help me become a better version of myself ! Thanks

Excellent App. Motivate me to keep up to my daily exercise and daily cards for healthy knowledge. I love it!

Awesome. It’s been super helpful having the fitness, financial budget, and different challenges with colleagues at work. It’s great!

Great app. Great app ever

Good Idea not rewarding for everyone. The app is very good, but it’s not rewarding for some people, maybe only professional athletes could achieve best rewards, most people could be frustrated.

Great!. Great app!

Great. Love this app!

Love this app. ❤️❤️

Fun. Fun

Great. Absolutely amazing app

Good!. Aide a se rappeler les bonnes habitudes de vies mêmes si on les connais déjà…. C’est un motivateur de plus!

Keeps me on my toes. Keeps me motivated and a reminder of bigger goals

Great Health Benefits & Info. Life gets so busy and out of control that often times we lose ourselves and our best ability to take care of ourselves physically and emotionally. This app keeps you on track and engaged! Great encouragement and info for a healthier well being.

Amazing. Lots of new things related to health by making money

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Easy to use! Great for overall health!. I’ve been using this app for a few years and it’s great! Very user friendly and I’ve earned hundreds of dollars to use how I wish! I used to give it 5 Stars but I’ve knocked that down to 4 Stars after the last update. For some reason I can’t get it to pair with Apple Health anymore and my other sleep app is no longer supported. Unfortunately that means I’m not earning points as easily and I have to enter most of my information manually - which is a pain! That said I’m still hitting my quarterly goals so I’m still getting the maximum payout so I can’t really complain! Overall great app that helps me stay focused on being healthy!

I thought it would improve.... The app is fine for the wellness portal but there are some things I really dislike. 1. The app doesn’t sync with my sleep tracking device. The one made by Beauty Rest, Tomorrow Sleep, and Tempur Pedic (so it’s not insignificant). It’s frustrating that there are so many challenges that require sleep tracking and the only apps that do it automatically make me sleep with my phone (which is even worse because some challenges are to sleep with your phone off lol). 2. Challenges don’t let you view the details before accepting it. The challenge is called “Give Thanks” but you have no idea what it entails. Sometimes it giving thanks for physical objects or meditation or THANKING people for their work. 3. Notifications aren’t smart (I can’t interact with a long press) and it doesn’t just integrate things to the calendar for reminders like to get up and walk every hour. 4. iPhone Health/Apple Watch don’t sync all my activity and data. It’s frustrating because Exercise AND other stats are not pulled from the app...even though my other apps put data into the Health app that Virgin Pulse pulls from.

Lost time not recovered. Have to utilize this app to access content and earn points to qualify for discount health insurance. Great idea but overall time spent on your phone to go through the programs adds up very quickly and see that information provided is generic and not very informative. After spending 8 to 12 hours at work on a computer having to return home and spend an additional 15-20 minutes not interacting with my family, and all awhile showing my children that spending time on your phone is a necessity???? Not one article about putting electronics away which would contradict the very platform that you have to utilize. Definitely getting healthier increasing screen time in my life. Well done Virgin Pulse well done. Helping people must be in your best interest.

Obesity is a major issue…. According to your app I am obese. I have 10% body fat a shallow 6 pack (35” waistline) (not bad for almost being 50). I spar with MMA fighters; grapple 2 times a week and do TKD 2 times a week and because I weigh 230lbs you label me obese. Waist size doesn’t matter, body mass doesn’t matter. You may want to rethink how you score obesity. Obesity is not a product of height and weight. A whole lot more goes into it. Did you know muscle weighs more than fat? This means anyone does bodybuilding is obese according to your app. You may want to consider just going to a body mass index (skin fold, maybe even a selfie type algorithm). Outside of the whole obesity thing the app is okay. But seriously you may want to rethink insulting people who aren’t obese.

Healthy habits tracking issues. New update. Ever since the last update Fitbit data is not syncing. Everything is fine on the Fitbit side. Definitely something to do with the VP app. Sigh. Since the last update, as others have noted, healthy habits tracking is not working correctly. When I select yes or not it responds like I tracked but just goes back to the starting artwork like I never tracked. I am seeing that what I track today will not show today but instead shows up tomorrow so when I log in tomorrow it shows I already tracked (which I did but for the day before) This is obviously an issue that multiple people are reporting so a uninstall/reinstall will not fix it. It needs to be fixed with a new update that reverts this feature to what it was.

One of the better health apps. I’ve used a few apps that give you money for healthy habits. This one does give you money but on gift cards or a pre paid money Visa card they then charge you $3 per card to sent out to you. Overall best health app yet. Just give us the option of getting a check in the mail to be able to use for what we like. Visa pre paid cards are very hard to use and can get thrown away with money on them. Please change the payment options a lot of people at my company feel the same way

Good luck if your employer is requiring this. I have to use this app in order to earn a discount on my health insurance premiums by earning 50,000 points in 10 months. At first, this app seems compatible with Apple Watch but it’s not fully. The only thing it’s good for is counting steps and active minutes. It won’t read workout data and requires to to enter workout into a specific app to get credit. You must use MyFitnessPal to track calories but it will not read workouts from there either. You need yet another app to earn points for browsing healthy recipes. I am sure they are making money for all of these apps. The watch is also not good enough to track sleep. Sleep needs to be tracked manually and you can’t earn bonus points if you track manually. You can though if you use their device to track or one on the short list of acceptable devices.

Awful app - constant problems syncing Apple Watch steps in iOS. I use this app every day to get fitness points from my company. Otherwise I’d never, ever bother with it. It’s REALLY bad with syncing steps. Oh, and don’t follow the Apple Watch directions they give you to fix it on the help site (if you can find it). It tells you to delete all of your old devices in the Health app. Makes sense, but that DELETES YOUR ENTIRE FITNESS HISTORY that you recorded with those devices. And by the way, if you ever unpaired and repaired the same Apple Watch, or reset an Apple Watch to factory settings, that creates multiple devices. In any case, I did that. Wasn’t happy about it, but I didn’t care much about that history. I care more about my steps syncing with the app so I can get credit. And guess what? It’s a few days later and it’s not syncing again. Faaaaantastic. This app is garbage. And I won’t even go into the nonsensical UX design. Ok I will. You get to record your progress on all these healthy habits. Cool. Makes sense. But do you get more than 7 days history on any of that? Nope. Trends? Nope. Completely useless for tracking actual behavior change. It’s only good for what I want it for: cashing in points for swag. There’s more but what’s the point? I’ll keep using it... you’ll keep using it...

Great app, some room for improvement. I have tried many health tracking apps, and VP is one of the best. Sync is quick and smooth between apps/devices; features & incentives are fun, effective, and relevant (personalized). The only places I’d like to see improvement are the challenges/programs, and the store options/functionality. Searching for new challenges is unintuitive and difficult. It’d be really nice to be able to search for new challenges easier, for those wanting to get more involved or social in their quest for better health. The store doesn’t have as many offerings as I’d wish, and it requires the launch of an in-app browser, which is clunky.

Frustrating beyond belief. Nice bells and whistles, but outright awful at basic stuff like...syncing steps. I’m using their Max Buzz device, so if they want to blame the device then still they’re fault. I think the device is okay - sometimes a bit wonky with inconsistent rate of tracking. But the app often will not add my steps that r showing on the device. I have to sync just before 12am to avoid losing steps going into the next day. AND have to reset the device occasionally to get it to sync. All the while the app is showing that it is successfully syncing when it is clearly not adding steps. Bluetooth and the connection is good, so its not that. My frustration level is high since my company uses the VP program tied to a monetary incentive. So all this amounts to VP cheating me on money earned due to their incompetence. My company has utilized VP for years - the biggest problems cropped when this app was deployed.

Great app. Enjoy tracking my wellness efforts. Get this through wife’s job. Great way to motivate and track our efforts to maintain our healthy lifestyle. Also great info for all aspects of health, physical, mental, social, spiritual and financial. Plus because we’re constantly living and doing things for better health we have the incentive of getting some money in our HSA for living healthy. As a past health care professional I think this is a great way to incentivize people to take better care of themselves. Enjoying the journey. Thank you.

Decent App. It is a decent app when it works. Difficult to get in touch with customer service. You have to go to their website in order to contact them. No ability to contact customer service through the app. No obvious email or other contact info on the app. Unfortunately, my company uses this for fitness incentives, so I have to use this or not participate. In response to the developer, I did that. I emailed customer support but they did not specifically address the contact issue. It’s not on the app, so I don’t know what more that I could say about it in an email than I already said. You need to create a “contact us” button on the app, or at least list a link to customer support.

Support. Support/ call center are friendly but useless. They should know who they support and know ALL updates going on. NOW a days MOST businesses R making it mandatory to do some kind of “Wellness” program. With this being said they MUST be ahead of end-users usage programs they have contracted with!! For example, every October it’s a new program and we start over on our wellness and believe it or not nothing syncs with Apple! Since they support Apple products someone should be in contact with them prior to October asking what is changing if anything and on what phones (every versions) and watches and every version and when do these changes happen. This should be for every PRODUCT; Apple or Other that is supports, syncs with, and contacts with, etc.

Clunky. The app freezes often and will go 4-5 days at times without registering steps being tracked with my own phone. I’ve tried updating, restarting, deleting but nothing seems to work. There’s also no functionality to export a simple csv file of your historical step data. It’s being stored somewhere and I’ve even made several requests to support which were turned down immediately. The daily habits are a pain in the behind to track, you have to click into each one, then click yes/no. Why all the extra clicking? Just make a ‘yes’ button appear on the card for a single touch. Edit: in the developer response I’m told to reach out about the above points in my review. I have. And they closed my ticket right no response as to why they can’t send a simple export of my own data. Lame

Still buggy and syncing issues. Love the way this app is designed to bring the company together and create a workplace social network for health. My iPhone X Plus and Apple Watch series 1 seem to work well together and with other health tracking apps. (Runkeeper, My Fitness Pal, BodySpace). But there is still some syncing issues here. I don’t think the menu is easy to navigate, not entirely intuitive. As a user this app is slow and clunky and I tend to avoid it. I wish I knew more about building apps to tell you exactly what to do to enhance the usability. I will continue to use the app and I look forward to future iterations!

App stops syncing causing missed rewards. The app is designed to primarily play games via cards, journeys, and “challenges” which include things like “smile”. The fitness part of the fitness app caps points at either 45 minutes or 14,000 steps. So there is no incentive for people who regularly workout to push themselves. However the primary reason for the 1 star review is the issues I’ve frequently had with the app itself. The app is supposed to sync with the Fitbit app to download the steps or active minutes and give you points for those items. The app has 4 levels which reset quarterly. The 4th level provides the highest rewards. A few times a year the app stops syncing with the Fitbit so you don’t get the points and magically miss the rewards. There are help articles which give step by step directions for resetting this problem. However, completing these steps dozens of times does not resolve the issue and there is nobody you can contact to get it resolved. I’ve had this app for years and this consistent issue with the app only occurs when you get close to the highest level of rewards.

Terrible. Have to log out and login to VP every time I want to sync my steps. Then I have to disconnect and reconnect my Fitbit. That means I'm logging in twice. Then you can add a third login for the fact that my Fitbit never reconnects on the first try. Second time it works. If I forget to do this at the end of every day, I lose my steps which means I don't get points for them. Good thing the Fitbit app isn't this problematic. The Fitbit app syncs automatically, never makes me log in, and never loses my steps from the day before so I know it's not my Fitbit or my iPhone X. My employer encourages us to use Virgin Pulse but all the employees complain about it. No thanks.

Healthy Together. The pulse has helped me focus my attention on my movement and pushed me to increase my steps throughout each day. As a result of this and other health choices I have lost 26 pounds in 4 months. I will continue to use my Pulse with my husband and oldest daughter. Together we Check in on each other’s steps and set challenges. For my husband and I it’s fun to try and beat the other person’s steps. As a result our 6 yr old daughter has only asked for a Pulse from Santa because she wants to track her steps as well. It has helped change our lives so we can be a healthier family. Thank you.

App forgets devices and password. After not using the app for a week or two, it forgets my user name and password. It also forgets that it's paired to my max buzz activity device, and won't let me pair again because it says the device is already registered. The only way to unregister the device is to first pair the device, so there's a catch 22. The only fix I've found is to reinstall the app. Also the first time I paired my max buzz, I paired it using the iPhone Settings Bluetooth menu instead of this app. This app then couldn't figure out that the device was already paired. I had to do a factory reset on the max buzz to pair it again with the app. This may be related to the problem above. Very inconvenient because of the above issues, so 2 stars.

Great App!. My company started using this platform to encourage its employees to try to be healthier and I think it is working! It is easy to use and I love how it reminds me about my daily health cards! It's nice to be able to see how I am doing without having to use a computer! Sometimes it is difficult to get it to sync with my Fitbit though! I recently had to switch to a new watch- advertised to be the best smart watch for seniors- but it won’t synch with Virgin Pulse. It does synch to Apple Health which synchs to Virgin Pulse, but the steps are always lower on Apple Health than on my smart watch and I don’t know how to fix that. Other than that, I LOVE Virgin Pulse!

Awesome and informative. I’ve been using this app through my work. I enjoy the journeys and how I can choose what to focus on. It keeps me on track for being active and they reward you for it as well. This is a win win system I honestly can’t say anything negative about it. If you need a nudge to be healthy or active this is the app for you. It doesn’t focus on calories or logging your food which I don’t like those apps, I feel like this is an app for everyone to focus on your mental health and overall body health. You choose your path and it’s easy to use.

Ed Tech. I am a VERY HEALTHY N YOUNG 57 yr old that am not on ANY MEDICATIONS whatsoever!. I am at an appropriate BMI for my height n weight. This APP is for people that like to be on their fone or carry their fone attached to their hips. I workout every single day of my life either thru rigorous outdoor activities, swimming or walking. I DO NOT LIKE TO WASTE MY TIME IN AN APP TO GAIN POINTS WHEN I KNOW OF MANY OVERWEIGHT COLLEAGUES THAT HAVE STRUGGLE WITH THEIR HEALTH BECAUSE OF THEIR LARGE AMOUNT OF EXTRA WEIGHT but yet they are REWARDED WITH “Bologne” points towards reducing their deductible and yet that are NOT HEALTHY WHATSOEVER! This system is built for LIARS, CHEATERS, smart fone attacks and lGAME lovers, TO BE REWARDED, while a person like myself gets dinged for NOT PLAYING WITH MY FONE daily. I DO NOT LIKE TO SPEND TIME ENTERING MY DAILY ROUTINE WORKOUTS!!!! THIS IS UNFAIR AND I CHALLENGS ANYONE TO LOOK AT ME, my Health STATS, B/P, Blood sugar and Cholesterol level and tell me that I do NOT DESERVE THE MAXIMUM CREDIT INSTEAD OF PLAYING WITH THE SMART FONE APP!!! ER RULES

Has not downloaded my watch nor max buzz steps. Since Sunday evening this app has not been able to track my steps as usual with the max buzz....i emailed support got troubleshooting steps and was told to send picture of steps for updating...still has no been done! My phone employer has a partnership with this app and I’m losing out on all the benefits...NOW my apple watch wont even sync. My max buzz connects to bluetooth but when the app is searching for it it does not find any unmatch or whatever they call it. This is sooo frustrating and frankly I believe its on the application side. I have reset all my phone settings and still does not help. I disconnected my phone to just attach watch and still showing phone steps. Please fix ASAP!! Ive uninstalled and reinstalled the app more than 6 times already!

Throttling Garmin Sync. Okay, possibly too many conspiracy movies. They resolved the sync issues with Garmin and updated all previous dates with correct points. Issue resolved 10/29. Ty I liked this app at first, but as I started to increase my activity, workouts and steps via Garmin, it stopped syncing my data and holding back on points. I feel that this is occurring to slow down my point progress. Now that’s my opinion, but I’ve read other users having the same issues. It works for a month and then stops syncing data. Either keep app performance consistent or start developing a new app that does what is says it’s going to do.

Doing4work. I don’t really care for any of these programs or apps . I feel there are really 3 keys items that have a strong impact on Insurance rates . A persons bmi and if they do some sort of regular exercise (so that should be monitored) and if you’re a smoker or not . Also, there should be a way to measure regular alcohol intake like knowing if a person is a smoker . Habits like these are known to have impact on general health regardless of your genetics and therefore increase insurance costs . So all I feel that should be involved in these programs is a BMI test, A smoking test, An alcohol test (which I don’t believe exists as of yet to measure regular use or quantity), and monitor general exercise weekly . All the other things are fluff and time wasters

Easy to use. My company requires employees to use this app to earn benefits. At first, I didn’t really understand how to max out my benefit, but now that I have invested some time to learn it, I see that it’s quite easy. It requires daily attention though because of the daily card points that change every day and once a a day has passed, those points are no longer accessible. I like that it syncs steps and exercise minutes with iPhone and Apple Watch. It makes me focus on taking care of myself with good daily healthy habits. It pushes me to be my best every day.

Unresponsive. My company requires us to regularly use this app to earn money for our outrageous healthcare deductibles. I have faithfully done so since the beginning of the year, but since an upgrade last week, and continuing with this latest, the app is frozen. Completely useless. Either it freezes on the startup screen or gets to the home screen and touch feed back is unresponsive. I’ve tried restarting the app, the phone and reinstalling. I’ve also tried on another device. Now an app that was a daily nuisance, required to earn money I should already be entitled to, has become intolerable. Contact support? Who wants to go through that to use an app they never wanted to use in the first place. I usually have far more patience and I work through technical issues for a living. But this app is not worth my time.

I despise this process.. I am not a fan of having to track every. Little. Thing. On an app. I am very active, workout daily, sleep well, eat clean, balanced life, yet logging a ten mile run gets me hardly any points and we are expected to hit 40,000 points in one year? Not a fan of this process. We aren’t cattle. There is never a one size fits all when it comes to health and wellness I would give this app, insurance company and wellness program negative stars if I could. And why are “wellness companies” developing these apps to force people to spend more time on their phone taking away time from living in the moment, in reality, with their family and taking time away from their children and life? Yes I want to spend more time on my phone figuring how to justify my life and health just to get a discount on our insurance.

Get rid of the wokeness. I have been enjoying this app until the daily cards were talking about white privilege. Just because you think it’s trendy to virtue signal does not make it a good look. It is getting desperate and makes companies look ignorant. There is not white privilege. There is maybe rich privilege of every color, but not exclusively white. Please try to start thinking for yourselves instead of bowing down to the radical left. There have also been cards recently pointing out how whites people are responsible for racism and that only white people thought they were superior which is why they had slaves. They fail to mention that there were many black slave owners as well. Continuing to push the agenda that white propel are the enemy is dangerous and ignorant.

Really Fun. It’s helpful to me which is always shocking when it comes to apps in general. I started using virgin pulse last year with my employer and I began to have a intentional focus on my health instead of using a checklist of should do’s. My favorite part of the app is the daily cards, I learn a lot from them. I am thrilled that they changed the points system so less points are eligible for an incentive it promotes a common narrative that the app has which is every ounce of effort towards your health matters. Still going for the 50,000 though 😁

Fabulous 50’s. I’ve worked out and been health conscious most of my adult life , but as I got older and was no longer coaching my kids in sports , I was unknowingly less active thus my weight began to increase . You know all the associated problems with this phenomenon. Virgin Plus has been an excellent catalyst to facilitate the gentle nudge I’ve needed to not only get back on track , but stay on track. I’ve lost 27 pounds of body fat and have tons of energy , working out 3 days a week in the gym ! The non- gym days is were I’ve benefited most from the app. I feel like I’m in my 30’s !!! Thanks, K2

Reductive. This app is as basic as it gets, if you need to be reminded that taking more than 3,000 steps in a day is healthy it’s the app for you. If you are at all mindful of your own health and well-being then this app is useless. All it does is collect data that other apps are already collecting for you and display it (sometimes) in one place. I say sometimes due to the fact that the program constantly is failing to work with the other synced apps such as my fitness pal but doesn’t tell you that it’s having issues. The only reason to get this app is if you have a financial goal set up by your employer. Even then you need to watch what it’s tracking to make sure that you are getting the points you earned.

Great app. It’s a bit of work to keep up with everything but a great habit to have since it’s your health after all. Works with just about every fitness tracker on the market. My company has incentives and rewards built into the app so that we can get paid for working out, taking survey, or tracking our health. My coworkers and I set up daily and weekly challenges with each other to help earn points which translate to real cash money which can be used on gift cards and fitness products. Great concept and overall one stop app for getting healthy and monitoring health.

Keeps me accountable.. The daily tracking of healthy habits keeps me on track by keeping me accountable. As I track the activities each day , it reminds me of the habits I want to pursue and helps me stick to my plan. I really appreciate the daily cards , which are chosen just for me , and my needs. They are informative and inspirational. I look forward to reading and reflecting on them each day . The whole program takes just a few minutes a day but has helped me stay mindful of my goals for my life

Crashes after updates. Can’t open healthy habits. Crashes right away. This only started happening after update. It also doesn’t properly sync with My Fitness Pal. It may sync, if at all, 3+ days later. To get a timely sync, must disconnect and reconnect MFP or, uninstall and reinstall both apps. Both apps and IOS are up to date. The unreliability of this app makes using it time consuming and frustrating, such that the quarterly monetary rewards are almost not worth the trouble. Customer service is generally polite but worthless. They ask for screen shots and version numbers and when all is said and done, it continues to not sync with MFP at all, or to take days 4+, often longer, to sync.

Challenges. This app has been great. One point of frustration that I have is with challenges. On the mobile app there is no information as to what an upcoming challenge entails. The more information just tells me how to mark the day for the challenge, but doesn’t tell me anything about what I will be doing in the challenge. This makes it very hard to decide if I want to participate. For example my company is going to be doing the “sweet talk” challenge next week, but I have no clue what that entails and so am not planning to join the challenge.

Persistent notifications. They are minor annoyances, but stupid ones. Please figure out a way to dismiss notifications in the app. There are currently two bugging me. One is a challenge invitation that I don’t care to be in, but the Challenges section keeps the little pink “1” flag, and always moves to the Invites tab whenever I open challenges. There’s no way to get rid of it other than just waiting it out (three more days). The other is the little bell at the top right. I’ve already acknowledged that notification of someone having accepted a friend request, but that notification badge persists.

Backwards “progress”. At least these developers are modeling consistent behavior: the app keeps getting worse, consistently. I get constant logouts when it just used to stay logged in, like any app should, for months. When logging in half the time it doesn’t give you your saved password. When you do log in you have to re-setup Apple Health. They rearranged the Home Screen so you have to go to different screens to get your points now instead of just one. And then it doesn’t even record steps correctly when entering workouts manually giving you different step counts depending on what screen you’re on. This app used to motivate me. Now the only motivation is the discount. Once I get my 12,000 steps for the discount I don’t open this app again until the next quarter.

Bug fixes???. I love Virgin Pulse and the tracking capabilities. It’s helped me form healthier habits. I would give more stars but in light of the last couple of months of having it, the app has been completely useless to me. I’ve uninstalled and reinstalled twice hoping it would self correct. Each re-download operated fine and I was able to use the app at that time, but once I would try to use the app again 1 or 2 days later, it will not open up and will load the home page for as long as I leave the app open, but it will never finish. It won’t communicate with my Apple Watch unless I can open the app and prompt refreshes. Hence, the app is useless until these glitches are fixed. At this point I have to uninstall and reinstall each time I want to use the app.

Hate this program!!!. This program, Virgin pulse, is required by my employer so I can get a discounted rate on my medical insurance which is ridiculously high for the awful benefits that we have. This app is a complete waste of time. It’s just another chore that I have to do and it absolutely does not change anyone’s behavior. People say they just click what they need to to get the discount, they are not actually getting healthier. I am already relatively healthy, I eat well, exercise, have a normal BMI and feel my medical premium should be based on my good health and not whether or not I logged into an app and clicked on a few buttons. Medical insurance premium should be based on someone’s good health I should not have to subsidize for the unhealthy people who don’t change their behaviors. This app is a waste of my time.

Issues ever resolved. I have been on the chat support, now going on 3x’s, and each person ends the chat without answering my questions, without help, and now before I can even ask/state my issue. No one is getting my friend requests and I’m sitting next to them right now and they aren’t getting them. My work has stated and I have it in writing that we get pulse cash and chat says I don’t. Heck I even have a section on inside the open app that states “earned pulse cash” and “raffle for pulse cash”. I even did a personal challenge that stated you get $5 pulse cash when finished and never got it. I don’t get how they can tell me my employer doesn’t allow pulse cash when clearly it does. My co-worker even showed me she has $80 pulse cash she’s waiting to cash in. At this point all I want is a straight answer on why the friend requests aren’t going through.

App looks good on the surface, but…. I’ve been using this app through a company health rewards for over 2 years, and it has changed little. Seems like it was developed and then almost forgotten. A big no-no in our digital world. This app needs a lot of work if it is to deserve a 4 or 5. Items for improvement include: making sure activity names are synced with device that can sync with virgin pulse, a UI that doesn’t reset to the top of the page when a congratulatory or other message or modal pops up, the ability to correct information you may of incorrectly entered, don’t duplicate logged information when syncing to a device or other app like Apple Heath and add an app that is designed for tablets. These are the ones that come to mind instantly, I’m sure I can come up with more.

They can never get this app to work correctly. I have used this app for the last year. It is so buggy and flawed, you are lucky if it will work. I can never join challenges with friends or family because it says I can’t have more then 10 active challenges. I have 0 challenges going and it’s been that way for months. I’ve deleted this app and installed to try and fix but it doesn’t work. I have called customer support and they are no help at all. I’ve missed points because it wouldn’t let me join and they refuse to give you those points if you call. This app is very boring with out challenges with friends and it won’t even let you do that. If I could give negative stars I would. If our company didn’t use this app I would trash it so fast. Fix the bugs because your app is garbage. Until then I’ll tell everyone I know how bad it is. Fix it

Crappy App with Even Worse Service. I’ve noticed several problems with the app between it not syncing correctly with devices to it just flat out failing to count points for things you do. On top of that the gym reimbursement process is horrible and no one who works there now what they are talking about. I was first given misinformation about the process to submit for reimbursement and then it took a month and a half for them to process the request. Then they processed it for the wrong quarter. On top of that they would send emails confirming things were done when they weren’t and send things saying they are waiting for information from me without ever asking for any specific information. This app is more of a chore than a company benefit. I would much prefer my company spend my benefit money on something more valuable.

So many bugs and no way to give feedback. As far as I can tell, there is no way to alert developers to problems with this app. I’ve looked everywhere! This is a good app when it works. I’m a bit bored by the “cards” that are still giving Covid advice from 2 years ago, but otherwise don’t mind using this app daily. However, there are frequently problems that make it so annoying to use…the latest is the CONSTANT pop-up trying to sync to a pedometer that I don’t own. If there were a site that identified “known issues” or a place to give feedback directly, I would not be writing this review, but this has been going on for DAYS. If this app wasn’t required for our wellness plan, I would delete it…I still might.

Pretty good! With one big gripe. Good app for tracking lots of health stats and definitely helped me maintain my motivation to stay active. My only major gripe with the app seems like a pretty common use case to me. I tend to ride bikes for my main activity. Virgin Pulse allows for the tracking of activity and bestowing points (up to 140 pts daily for a 45 minute workout). There was a situation where I was test riding several cycles and I recorded two different workout sessions of 25 minutes each. Virgin Pulse did not add the two works together to give me my maximum point count for the day. It only included my first activity and I received points and credit for only my first 25 minute workout. Other than that, it's been a great app to use.

Surprised!. When I first started to use this app it was through work. If I’m being honest it felt like a “have to do” and I was overwhelmed by the number of points I had to earn! I immediately did the math and thought “there is no way I’m going to achieve this!” Well here we are two months in and the app has actually inspired me to do more! I have bad knees and I figured out a way to get steps in that is gentler on my knees and I’m rocking the current corporate challenge! What you created here is truly motivating and I can’t thank you enough!

App is not as good as it used to be. I reached my company’s limit for contributions last June so I didn’t use the app for the latter half of 2020. When I started using it again in January 2021 I was very disappointed. Clicking on items in the app now take me to the website which is not mobile friendly, especially when half the page is covered by a notification that I should be using the app. I would love to but you make it impossible. Today I tried to access one of my benefits but kept getting taken to the website where I was forced to login again. After logging in I managed to find the benefit link on the site but selecting it took me back to the login page. I have better things to do with my time than play stupid games with an app that doesn’t work.

Faulty and worthless. Better apps out there that do more.. First, I will say that I am required to use this as part of the health and insurance program at my work. I don’t want to use it, but I have to it I am fined. I don’t know why any company would use this app, though, to have their employees track their steps. It regularly fails to record any data for random days, so to be certain that it is working and that I get credit, I have to login daily, or I have to manually input data (something that you can only do for the past seven days). There are times where the app says the server is down, and then I have no idea when I’m going to be able to log back into the app. I do only use the app to track my steps, though. I don’t use any of the other features. But why should I? There are other apps that do more and do it better.

Awful customer service.. I recently requested a gift card by redeeming some of my points and it didn’t come through so after waiting 24 hours I contacted customer service. My inquiry got a quick reply that they would look into it. It also included links to articles that might be able to help me. The articles were not related to my problem of just not getting the gift card after requesting it. I waited another few days and reached out again. This time I got a little longer response saying that there was a problem on the vendors end and they were looking into it. I didn’t hear anything else from them but today (8 days later), the gift card showed up in my email.