Chatbooks Family Photo Albums App Reviews

VERSION
5.12.4
SCORE
4.8
TOTAL RATINGS
220,715
PRICE
Free

Chatbooks Family Photo Albums App Description & Overview

What is chatbooks family photo albums app? See the magic in your every day by printing your family photos! It has never been easier to get your photos off your phone and into your hands with the Chatbooks app!


Our bestselling 5x7” Monthbooks are designed to show off the everyday photos you take on your phone. Start a Monthbooks subscription to get a new 30-page photo book every month. Add photos right from your phone camera roll in the Chatbooks app, edit, and send to print in just a few taps. Cancel anytime and always get free shipping on any Chatbooks photo book subscription.


Chatbooks photo books offer softcover or hardcover options, a range of sizes from 6x6” to 10x10”, and several chic spine and cover colors and designs. Add a contributor for a photo book that includes everyone’s photos that your whole family will love. Photo books make swoon-worthy personalized decor: start a collection today to style the ultimate shelfie. Plus, free shipping options are available on all products in the U.S.!


It’s seriously beyond easy to create Chatbooks. Buzzfeed says: “You can have a beautiful book in minutes.” Millions of Chatbookers use the Chatbooks app to print their photos—join them!

😍 Do you love Chatbooks Family Photo Albums app? Please share your friends!

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App Name Chatbooks Family Photo Albums
Category Photo & Video
Published
Updated 14 March 2024, Thursday
File Size 208.56 MB

Chatbooks Family Photo Albums Comments & Reviews 2024

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Blown away... :). I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays. I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!

Used to be awesome, now it’s mediocre. I have used this company for 5 years. The app used to be stellar. It culled photos and neatly arranged them. However, the company has increasingly omitted the most time saving features. Where the app used to select a single photo from duplicates and group the others so you could chose a different version. Now it only selects one of a batch and if you want to pick a different photo you have to re-upload a photo. It also misses more and more photos from my camera roll and constantly glitches. Whereas it used to keep a list of your most recently used locations, you now have to retype the information every time. I’ve reached out to customer service several times asking about these features but am told there are no plans to bring them back. I used to praise this app and recommend it to everyone I know. Now, all the “new features” are hidden adverts and the core features are disappearing.

Loved It Until I Needed Help. I first want to say that I find both the browser and the app a little clunky. It's not always easy to navigate to where I want to be. Secondly, I have a subscription for two books a month from Instagram and when I get the email it never links me to the correct place to review. Lastly, I recently had an issue where I needed to recreate and re-print books in my subscription. It took me over a week to get a resoonse from customer service, and even once I got the customer service person the responses were very long in between and now all I want is a confirmation that my books are back on schedule and I keep getting an email from the Help Desk asking if my issue is resolved as though they are not seeing my responses - so disappointing. In the past if I've had an issue it's been taken care of without a problem and now I feel like I've been abandoned. If you have customer service set up for texting, someone needs to respond - I finally had to find an old email to reach anybody. Good customer service is so important, and I feel like I'm dealing with a whole different company from the last time I had to contact you.

Recent updates have been very buggy. I love the product and affordability of the books. I love that the app reminds me to make them and shipping is typically very quick. However, making my last 3 month books has been quite a trial. I often have the app select photos for me, but do make some edits. This process has been a nightmare. I will go though and select my photos and go to put the final touches on the book and it hasn’t saved. After several attempts, I finally deleted the pictures I didn’t want, made sure it saved, and then closed the app and reopened to add the photos I did want. I have also had problems with 2-photo displays where the second photo does not load. I have tried both on WiFi and on data. I have deleted the app and reinstalled. I have ensured I have the most current version. These glitches have taken what used to be a couple minute process once a month and made it take several hours at times to edit my month books. Pretty disappointed.

A long way to go.. I signed up for the monthly minis so I could have a few books for my toddler to look at. I only planned to buy two books and then cancel my subscription. I found that the books took so long to make because the app is poorly designed, slow, and has so many glitches. I also received a notice saying that I had to order my books by a certain date or I wouldn’t receive them, even though I paid for them?! So I had to rush making them the night before deadline and wasn’t able to make them look anything like I wanted. I also couldn’t use any of the pictures I wanted because when I went to add words on them using the edit feature, the whole photo turned black. The books are cute and I do like that they have pages that aren’t easily ripped. Most of the pictures looked nice, but one of my photos had a big ink stain right on someone’s face. Overall, it’s a nice idea but I’ll stick with a different app next time that works better.

Customer service/User experience. I ordered a hardcover large book to cover the first 6 months of my daughter’s life. I wanted one to keep and one for my parents and one for my husband’s parents. I ordered one to start with as I hadn’t ordered before and wanted to make sure I liked the quality. I used the app and found it pretty user friendly. I received the book and really liked how it came out. I decided to go ahead and order 2 more but wanted to change the cite design on the cover. In the app I had trouble. My book I had ordered wasn’t saved under my books and the only way I could see it was as a prior order. However, I couldn’t edit it at all. I texted support which it said usually responded with in minutes (it was during the day on a weekday.) After a few hours with no response I played with the app more and figured out how to copy my book and then edit it. I did so and changed the cover design and ordered 2 more books. The next day customer service got back to me which is not an unreasonable response time except that it was supposed to be much sooner. Fast forward to receiving my books today which were supposed to be gifts. The title on the outside literally says “Copy of *the book’s title” Upon going into the app I accept that this is my fault for not noticing but I do think this is a design flaw. The working name of a book is one thing but then changing the text of what’s to be printed to that same name is stupid. I’ve now wasted well over $100.

So frustrating!!!!!!. I was given a coupon for a "free book" and worked on making it for hours. Then when it was time to order, I found out the coupon wasn't good for just one book, I had to start a subscription. I just want one to see if I like it first! Then when trying to make my free subscription book, I'm trying to add just one more picture and instead of adding that picture, it is adding multiples of other pictures I already have in the book. I have done everything I can think of. I restarted the app, I resigned in, I updated the app... I cannot get it to add that ONE picture from ANY of my means of getting pictures (instagram, Facebook, my photos...). I've been working on trying to get these photos added that I want for almost an hour now. I thought this was supposed to be EASY!!! It's NOT!!! I have 2 young kids. If I wanted to spend this much time on a photo book, I'd order one through Shutterfly, at least I already KNOW they have good quality. I'm so upset about this. Edit: I finally got my book. The quality is good.

GREAT customer service. UPDATE: the flaws were mine. 😅 I’ve learned how to link this to my Instagram account and have changed the method I’m using to receive the books regularly. As always, their customer service is 👌🏼👌🏼 I like this app, but there are a few flaws. I linked my account to my "favorites" album, but instead of taking my favorites chronologically, they'd stick them into whatever album in whatever order and sometimes I'd get duplicate photos in multiple albums. It's not super user-friendly. Even after having watched the tutorial, I'm still having some issues and have had to spend a lot of time getting my books the way I want them. HOWEVER. I would absolutely recommend this app; I'm sure the bugs will be worked out and until then I'm getting a super inexpensive, relatively easy to put together photo book of pictures mailed right to my house. They're awesome quality and I will DEFINITELY be using them exclusively for printing my pictures from now on. I'm just really hoping the bugs will be fixed as they grow. In the mean time, their customer service is astounding! I always get my problems resolved almost immediately. I've been impressed with the company in general, but the app needs a few tweaks.

Loved it until it stopped working. Chatbooks has been amazing for the past two years that I have been using the app. I love each and every book that I have been able to create using Chatbooks, and have loved my subscription books that I linked to my Instagram account. I was very excited about the new update and being able to use the new Roxy Technology to automatically build my albums from my camera roll. I couldn't get the update to work though. None of the messages I was sending to customer service through the app or being answered either. I finally love chatted with someone on their website to try to solve the problem, and discovered that I need to have the latest iOS update to make it work. I have been avoiding iOS updates due to the battery problems they cause. When I went to update my Chatbooks app, the details state that only iOS 10 is required, so I thought it would be fine. I'm pretty bummed that it won't work unless I update to the latest iOS. I'm trying to decide right now if it's worth it or not. I love Chatbooks, but I might need to find another option now. 😭 Once I was able to connect with Chatbooks customer service, they were extremely helpful. ** Chatbooks should update their information to note that the latest iOS update as necessary to make the app work properly. **

Amazing Customer Service!. I ordered a book for my wife for Christmas. I was so excited for her to see it. I quickly put it together and paid extra to ensure it made it on time. It originally was estimated to arrive on Dec 20 but did not come. I checked everyday and it kept getting pushed back further and further. Unfortunately it did not make it for Christmas. I was pretty bummed. Chatbooks sent me an email to rate my experience. Before even seeing the book, I gave them a low number and mentioned that I didn’t receive the book on time even though I had paid extra to have it here before Christmas. Today, the day after Christmas, the book finally arrived and my wife cried. It’s an amazing product and I was impressed with the print quality. Soon after I received an email from Chatbooks apologizing that the book didn’t make it before Christmas. They took full responsibility and refunded my extra shipping cost and gave me a credit on my account. It’s no nice to see that they care for their customers and try to make it right. Because of that, I will continue to use Chatbooks in the future and look forward to getting our next photo book down.

Amazing product and customer service!. I have used this company to make our vacation books mostly. I messed up a couple years ago and accidentally bought two of the same book. I expressed to them that I didn’t want to the second book because they’re already pricey enough. They gave me my money back and let me keep the book. The customer service is quick to respond to any questions and take care of problems easily and hassle free. I just wanted to switch a book from 8x8 to 6x6 and within minutes they had both in my cart and I could purchase whichever one I preferred and delete the other. Aside from the amazing customer service (which is lacking so many places these days), their books are beautiful, great quality and perfect. I couldn’t recommend this company more.

Amazing books and amazing customer service. I have been using Chatbooks for my pregnancy journey and now for my son. I have printed a book for my baby shower, for my pregnancy, anemone for my sons 1st and 2nd month. It has been an amazing way to document everything and I simply take a few minutes in the evenings to upload new photos to a draft of a new book, add captions, and the book is ready at the end of that month. I also want to mention that customer service is amazing and get back to you very quickly. I wanted to change a photo after submitting my order and they got back to me quickly and unlocked the book for me. Unfortunately, we had an emergency and I wasn’t able to get the fixes completed, but that isn’t their fault and they kept reaching out to help me make the book perfect. I can’t say enough about this service! I will continue to use it for my monthly books and will probably change over from a different service for my yearly books! Highly recommend!

Thank you!!!. Chatbooks meets a need in a wonderful way. My mom is 92 and is no longer using technology. I live 1700 miles from her and was sad I could’t email her pics. I have a crazy busy work and fam life and never seemed to get pics printed and snail-mailed. Then I tried Chatbooks and it has been such a joy for both of us! I have done 4 now - some with family pics, one an album of a special trip she and I went on years ago. I have them mailed directly to her. I talk to her on the phone every night and the joy she gets when a green envelope arrives is amazing. I look at the album on my phone as she pages through and we discuss the pics. She shares them with visiting family which is nice. I wouldn’t say the pics are super high quality but they certainly meet the need. And the price is fantastic. I absolutely LOVE Chatbooks.

Don’t waste your money. Creating these books can be a bit difficult using the app. The same size photo will be cropped differently on the pages so they won’t be the same size when printed. Making sure all photos are the same size on the pages is very time consuming. Each book takes hours to make, and the simple function of changing a landscape photo to a portrait does not exist. You have to turn the photo into portrait using your iPhone and then upload it to Chatbooks. With that being said, the customer service is great. I did have one issue that wasn’t fixed the first time I asked, but ultimately they made it right. I do like the books once printed, but they take awhile to complete. The app has potential, but it does need some work to make it more user friendly. Having a landscape to portrait function would save so much time.

Easiest way to document our life and my kids love them!. I have been doing a Chatbook series for many years now from my Instagram. I loathe taking time to sit down and create a photo book so this is a magical alternative! I simply upload photos to Instagram I know I will love in my Chatbook and add captions with my favorite story or memory (often hilarious kid stories you don’t want to forget). Who are we kidding, I don’t do Instagram for the social aspect anymore I literally do it as a way to create my Chatbook and capture memories. Furthermore, they have THE best tech support of any product I’ve ever seen. You send them a text through the app and it opens in your iMessages app and you are able to just converse at your leisure over text about a question. It’s always a quick response and a quick fix with a delightful customer service person. Thank you, Chatbooks!! Our family adores your product.

Made my grandma cry. I decided to try out Chatbooks after hearing that they now can import from Tinybeans. Tinybeans has limitations with their photo books, specifically their caption lengths. I love that Chatbooks allows the whole caption to be there. The only issue is that the photos are imported as squares and aren’t always cropped how I would want them. But since the photos are still on my camera roll, I can just replace the image with the original. Tinybeans has been great for getting pictures out to my family and friends. However, my grandma is not tech savvy and email frustrates her. She has a friend that is good with facebook, but I don’t post much there. She has been asking for us to send her more photos, but with an infant, who has time for that? I like that you can have a subscription with manual input. Chatbooks keeps tracks of which photos on your camera roll are new and makes it really easy to add these to your subscription photo book. This way I know when I fill a book and don’t need to edit since I already picked which photos to include. My grandma just got her first set of books and she loves them. Now she will keep getting pictures, without the frustration of technology, and I don’t need to put much effort in to send them.

No way to change filter. Working with customer service on an issues with selecting a filter, undoing the filter and selecting a different filter. It either lets you have no filter or the original filter selected. Customer service first tried to say “unfortunately there is no ‘undo’ button with the photos edits. So within the app once a selection is made it sticks unless the photo is re-added.” I am editing 100 photos in the book that were manually selected from 400 wedding photos, so I will not be deleting photos to then find and re-add. Then I also pointed out to them that “there is an option that says ‘undo last edits’. It goes back to normal at that point. Then when you go back in to select a different filter the old one sticks. So there is a button, it’s just not working.” They responded with “yes I’m seeing that option as well, can I get back to you via email?” So, it is very time consuming adjusting filters. If only one can ever be selected then there should be the ability to select all photos and edit with the same filter. Instead you have to go in each photo one by one to change the filter. It makes no sense that you can’t try out a filter to see if it goes well. Waiting for their response to see how they will be fixing this issue. Will update rating when there is a fix!

It’s ok. The idea is great. Monthly subscription that won’t break the bank, and automatic shipments. The issue I have is with the app. It is slow and buggy and frequently hard to use. The pictures don’t load, or changes don’t load, or the app itself doesn’t load. It’s hard switching addresses to a different address (I do that if I want to send the book straight to a family member instead of giving it to them in person), it would be nice if there were saved addresses that you could select. (There may be a spot in the app to do that, but I don’t know where it is if there is one.) Also, I have no idea where I would be able to cancel a subscription (if I eventually wanted to do that). It would be nice if there were bigger books offered as well, or even a different layout than just a single picture per page. I consistently need 2-3 of the 60 page books for each month with the amount of pictures I have of my son.

Very frustrated. I really loved my first chatbook, so I decided to go with it for a long time. But I’m extremely disappointed in my 2nd experience. I completed 2 volumes and ordered them, they were locked after that. Then I worked on my 3rd and 4th volumes, I used the drag and drop function, I accidentally dropped the photos into my locked volume, but I can't move them out, because it was locked(if it is locked, I’m not supposed be able to drop photos in there). I thought the finished volumes were messed up, so I decided to delete the volume, but ended up the whole series were deleted, and I got an email said that my order was canceled. But they still charged my credit card, so I contacted the customer service, they told me that my canceled orders are still printing. I’d rather they whole thing be canceled than having a messed up series. The books were shipped anyway before the problems are solved, I will not know if the prints are right until I get them next week. Update: The prints turned out to be right, customer service is following up with me. I have to admit that I love the style and print quality.

Fast & Easy Set-up for Albums. This is a great way to create books of favorite memories. Just select photos from your phone or social media and upload. You can select the photo for the front as well as rearranging the order of the photos. This app allows you to preview the book to be sure the photos are as you want them to be. Great price! Free shipping if you are willing to wait about 2 weeks to get it. If not, there are other shipment options with increased pricing. Haven’t seen my book yet, so I can’t attest to the quality of the book. The only drawback is that you have to create a “series,” which means all of your books have to have the same spine title. I would prefer to be able to change the spine title for each book, based on the occasion or event featured. This would make them easier to organize if you order a lot of books, which I had planned to do.

Easy to use, but charged 3x. I don't usually write reviews unless something went really well or really wrong. This unfortunately was not really well. I was so excited to use Chatbooks! It was cheap, easy to use, and had great reviews. I purchased my first book, but cancelled it the next day to get it in a hard cover instead. Customer service was really nice, but then a few days later, I see another charge from Chatbooks show up... I haven’t opened the app since the cancellation of my other book, so I have NO idea how this happened. I did get that money back though. I ordered my book 07/22 & it’s August 4th (the estimated date) and the tracking number does not provide much information and hasnt been tracked since 5 days ago. This might not be their fault, but this is a gift & I hope to give it on time! I might give Chatbooks another shot, but I’m a little disappointed I wanted to use it over Shutterfly & everything else! Hopefully, I get my book

Concept is cool but the app has too many bugs. I’ve been using Chatbooks for 5 years now. The concept is very cool and simple. The books themselves are cute and are becoming better quality. At first I had wished the photos were better quality, but with the most recent book I received I was actually impressed with the improvement they’ve had. The text is small. They’ve made improvements but it still seems there’s plenty of room on the page to make the text bigger and/or allow more text. The But what I really want to review is the app. This app is the most frustrating app to use. I’ve never used an app that has as many bugs/glitches as this one does. And this has been constant over the last 5 years. You’d think they’d be able to get it together. Just weird things will happen like I can’t manually sort my pictures how I want, or new pictures are being added to a previous, locked, book. Or the captions say they’re within the allotted space, but then when I save it, it goes to a caption page. Their customer support is easy to contact and always try to help, but they often don’t know why it does it either. They’ll say things like the app is “being glitchy right now” except it’s been 10 months with many app updates and the app is STILL doing the same thing. They need new app developers or something.

Great! Excerpt lay flat books. I have been ordering from chatbooks for a year and a half. I absolutely LOVE the mini books!!!! They are such a great keepsake and they make amazing gifts. However… I tried to make a lay flat book of my wedding photos and I was extremely disappointed. I tried on a desktop, iPad, and phone. I had significant difficulties on all of these platforms. On the tablet and phone, I wasn’t able to select the various photo layouts because there was another button right on top of it! On the desktop, it was even worse. They should also have more layout options for the lay flat book. Overall, I will continue to recommend chatbooks to all of my friends and family for the mini books only! Hopefully they will improve their lay flat book layouts and programming to make it more customizable in the future.

Excellent product and awesome customer service. I love Chatbooks ! I have a subscription to do a monthly book for $15 each month. Chatbooks did such a great job, that I went back 2 years in history creating books retroactively. They recently added the ability to pay for extra pages which has been wonderful. They also added the ability to create an additional book in a month in case you have more than 60 pages, which came in very useful after taking a long road trip. I received a coupon and I had trouble getting it to work so I reached out to customer service and Christina worked with me to get the coupon to work properly and stayed with me until the order was completed. She also followed up to make sure that it worked out right. Excellent customer service.

Excellent option. UPDATED: Wish I could review it again and again. In this modern era of digital sharing we’re actively LOSING our memories by not printing them. Not anymore. Thanks Chatbooks! Fan for life. ORIGINAL: Instagram pictures are so low resolution that they were never meant to be printed. However, many of us use it to capture cherished moments that we would like to keep. Aside from seeing them once a year on timehop, I wanted to see them printed. Chatbooks is the best option for that. The ease of use of the app, coupled with the ability to get all your old pictures as well as current ones, makes it a great option. The only reason I gave it four and not five stars is because Instagram pictures were never meant to be printed, and the quality of each print is very bad. That being said, it is as good as you could get it, so if you, like me, are bound and determined to print your Instagram feed then this app is the absolute best way to do it. And I will continue to use Chatbooks to preserve my memories in print. Thanks Chatbooks!

Superb customer service!!!. Let me just start by saying this app is very straight forward and user friendly. It’s not hard to navigate and I’m able to add or take away pictures from my books easily. And I say this because good customer service is hard to find, but amazing customer service is rare. I’ve used Chatbooks for awhile now and my first encounter with their staff was because a picture had been put in my book twice. They allowed me to change it prior to sending no problem. And my last two encounters were because I had ordered a book and changed my address too late on accident. The book had been sent to my old address, and never sent back. They sent me one (after waiting the proper amount of time for the first to possibly find its way to me) for no charge! I 🧡 Chatbooks!!

Nope, nope, nope don’t do it!!. I’ve been meaning to print pictures for over a year and heard about how easy Chatbooks was to use. Downloaded it and with some monkeying are figured it out. Did a monthly subscription, after editing something like 8 volumes ordered my first volume. Then decided on bonus prints. The first book came and I was a bit disappointed with the pages not being glossy photo paper, but okay. I had taken some new photos and popped open the app to add captions. The printed volume was completely messed up even though it was locked. The rest of the volumes were now screwed up too. The support people were able to somewhat fix the locked volume to push the pictures I had not printed back so I could have them in volume 2 but, I had to re-edit EVERYTHING. Ordered volume 2 after hours of re-editing. The prints from volume 1 arrived the other day and again, not on photo paper. Even worse....not the ones I picked! So, now a couple days later, I open the app to once again find everything MESSED UP!! I refuse to continually re-edit my books it takes the joy out of looking at the photos of my precious babies photos. Sigh, I guess I’ll move on to another service/app. I doubt Chatbooks would refund my money either. 😡

Lightning quick in-app customer service response!. I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations. I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.

Love! Wish there were more features. I love this app! My oldest is now 5 and I hadn’t printed a single picture since before her birth. I’ve been meaning to take some time and make photo albums to get pictures off of my phone. I initially tried Shutterfly but it was tedious, my pictures uploaded completely out of order, and it was taking too much time to put together. Chatbooks has made accessing 5+ years worth of pictures simple. I made my first album for my oldest daughter’s 1st year. I was super impressed with the quality of the hardback book and the photos! I ordered the same for my son immediately and started working on one for my youngest. Now I need to make “yearbooks”! My only “complaint” is that I wish there were more collage configurations! Please, please, please add more options! For example, I wish I could do 3 photos in a row and also the set up where it’s 1 vertical on the left and 2 squares on the right- I wish there was a reversed option! I had so many photos that I used a lot of collages and more options would have been nice. Because of the collages, I also lost the ability to add captions. I didn’t want to waste an entire page on one caption so I wish I could add text to the same page as a collage.

Not working - Great customer service though.. I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating. *Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now. *Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.

Excellent customer service. Edit after talking to customer service: I spoke with customer service and they were wonderful. They allowed me to edit the photos and they’re sending me another book. I’m very pleased with the response and the good attitude from the company. It’s rare this day and time to have such good caring people. Thank you to this company for actually caring about customer service. It’s very refreshing. I’m pretty disappointed in how this book turned out. For the price of this book it was not the best quality of pictures and it cropped out people in group pictures and cropped heads off of several pics. I splurged on this. It might not be a lot to some people but $70 is a lot to have people and heads cropped out of a memory book. I was so excited for this book. I will not be using this company again. I do not recommend.

By far the best family photo album option. I discovered Chatbooks through Tiny Beans, was a little skeptical of the referral but the online reviews were great. I do monthly picture books for our son and it has been the best experience. I feel like we really are capturing his life in a way we can easily store and share. I also used the app for photobook gifts for grandparents- huge hit. The simplicity of the offering makes it. Other photo apps have too many options and are used for so many purposes- it makes it hard to edit or just make the memory books. Less is definitely more on this. The interface is great, quality of items is great, the shipping is very quick. Customer service is also outstanding for any issues. I highly highly recommend this for families looking to take photos out of phones in an easy and thoughtful way.

Was so excited for my first book but then it arrived. 1st I would like to say the app is great easy to use and takes just moments to make a book. I loved the idea of this app. So it took almost 3 weeks for the book to arrive. That’s ok I picked free snail mail. So today I open my mail box and there it is. So excited then I touch it.... oh gosh it is wet and muddy . But I think surely they mail it in something that is water proof. NOPE. I open it ... and the book wrinkled and wurped from being wet ..and pages wee discoloration red from being wet.. which I guess is the post mans fault but still if the package gets wet at all the book is ruined Bc the way they ship them. Love the size of the boook .. not to gig not to small. Now let’s talk about picture quality .... not so good. The pictures I choose were from a photographer we paid for while we were on vacation TOP QUALITY... but in the book they are grainy and dark colors... for 6 bucks I guess You get what u pay for.. I may try Shutterfly next and pay more and see if I get better shipping and print quality... sorry Chatbooks I wanted to love you soooo bad!

So fun. It is really easy to create beautiful photo books to share with family or have around the house as a reminder of our shared history. For the first time, since using Chatbooks, I’m not the only one looking at the gorgeous photos on my iPhone. Now family and visitors can pick it up and look at those photos too…it’s a great conversation starter. We loved our book last year so much that we made another one this year and are sharing it with the grandparents as well. We’ve tried digital frames for them, but I have a feeling something that they can hold in their hand Will be much more appreciated. Also, a special shout out to Teeny and the rest of the Chatbooks support team. I was having some issues and Teeny ended up guiding me through the solution. I am so delighted with the results!

Okay, not great. I use Chatbooks to make an annual book for each of my boys using Instagram posts, and while I am able to do it, they certainly don’t make it easy. Having to scroll through alllll the photos posted on IG is a huge pain. There is no option to filter by date. The only option under filter is to filter by hashtags. However, the app does not allow you to enter any hastags, which is annoying. It also constantly kicks me out, so after scrolling through all of the photos and selecting the ones I want, I’ll get kicked out randomly and have to start all over again. I also think it’s annoying that if I post multiple pictures under one post, but I only want a few photos from that post, it doesn’t pull the caption unless I pick the very first photo in the post. It should pull the caption once for that post regardless of what picture I choose. I keep using Chatbooks because I haven’t found a better alternative yet that would make this easier, but when I do, adios!

Instagram Glitch. Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again. Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well. So, I’ve asked for a refund, and when they fix their glitch I’ll try them again. Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free. I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.

Failure to launch. I have tried over 15 times to make a yearbook… I’ll get halfway through March and the Apple crash making me start all over from the beginning. Also it’s very difficult to create a yearbook from the beginning with a grid of four photos per page you think you should be able to select this from the beginning… I contacted customer service and they said that’s only an option if you select 120 photos…I did select over 120 photos but then you were only able to create a collage page for any subsequent pictures… So I have 120 pages with one photo each and then I am given a grade selection? Then I have to tap on every square to add an individual picture… It would be way more user-friendly to select all the photos I want from a particular month and have them auto flow into a grid layout

Hate the recent update. I have been a user for many years and every month we print a mini book for our son and we all love looking at the photos. I am a busy parent and one of the main sources of my son’s picture is from his daycare mobile app, which saves a low-res photo but at least we get to see him playing and laughing. I have been putting tons of his photos from the daycare into the mini books, but for some reason i can no longer add those low-res photos. They just don’t show up when I open my album on the phone. I understand that pictures need to have a good quality for them to look nice on the book, but if customers don’t mind then why can’t they add low-res photos? Without those photos I was only able to collect 13 out of the 30 that’s needed to print the book. So I had to add redundant photos and even some photo from the next month in order to fill the gap. Bring back the functionality to select ANY photo we want… or I can definitely see myself switching to another platform because this just doesn’t make any sense.

Absolutely love this app!!. I almost feel bad taking a star off, because I cannot day enough wonderful things about how wonderful this app is.. however, some of the parts of making the book I feel could be made easier. I always forget where to find the edit function to put a title on the cover. And every time I need to add pictures from Instagram (if I don’t do it all in one go)it has to load all of them, which it does quickly, but still it seems like they should stay loaded somehow. That being said I have made custom books for each of my kids birthdays and in 6month increments for my baby.. and I literally make them while I am nursing her to sleep. My one year old is OBSESSED with these books and I even made her a little flip book that she looks at over and over with pictures of relatives and herself! What a great system this is. I am so happy to be a chatbooks customer!

The app is lacking easy use options. I just received my 1st book I ordered last week. Quality’s not bad. There are definitely quite a few improvements that are needed on the app. 1st as you allow access to your phone images, it selects the year you’d like to select images from and it goes to the beginning of the year without allowing you to select your most recent pictures, if you wanted. You literally have to scroll through an entire year to get to what you’re looking for. So annoying!!!! Also, now that I received the book, I’d like to request new copied for other family members with a few modifications. However I can’t find an option to copy the book and make the changes I want. I just emailed the support team. I truly hope they’ll help me make this easy... lastly, I received an email from the CEO regarding security breach on May 5. I also received another email stating there was an issue with my credit card and I should use the link in that email to update my CC#. But when I go to the app to view & update my CC, it’s not even showing me my payment method. I get a blank page. I’m already frustrated. It also takes a long time to view other pages under my profile, order history, etc. I feel like I’m in early 90s, using a dial-up service while I’m on this app. (And I know it’s not my internet service because I just checked on a few of my other apps).

Doesn’t work, customer service is friendly but slow. ** Update: Logged in for the first time with a new phone and suddenly all my old photos were added again to my album. Had to contact support yet again for something that didn’t work the way should. ** I feel like every time I want to get into this app, something new happens. First, I wanted to set up an automatic book from my Favorites. The app had to sit there for HOURS with the screen on and the app open to sync all my thousands of favorites. It also crashed after every 500 photos or so, so I had to babysit it while this sync happened. Then after all that, I had to go an individually delete all the old photos I never wanted to have printed anyway. Next, they sent me a book full of someone else’s pictures. When I contacted them, they spent a good week asking me questions before sending a replacement.. to the wrong address. It took 3 weeks to get that issue resolved. Now I get a message every day that some photos haven’t been uploaded. They don’t say which ones and the only solution is to leave the app open (they suggest overnight!) or contact customer service. So I’m contacting customer service yet again and it’s the same friendly but unhelpful back and forth that I’m so used to now with this company. I was ready to give up after the first problem, but I kept giving them more chances. For something that promises to make photo books easy, I can say they do not deliver on that promise.

Best Investment EVER!!. Once I had kids I realized that we don’t really have printed pictures anymore! Everything is on our phones and computers. And what if something happened and I lost all the cherished photos of my children!? I would be devastated! So I started to look for a solution and I came across chatbooks! They are so easy to make, affordable, and can even be used as decor in your home! I love to make yearbooks, a book for each family photo session, each vacation, holiday, birthday party, etc. That way I have all the important photos saved, and I can look at them anytime! And, chatbooks saves them so if I ever needed or wanted to print another book, I could! Sometimes I’ll even print an extra copy to share with my parents and other family members. These books are worth every single penny and I recommend them to everyone I know!!

Amazing customer service. I ordered a year book for my daughters baby pictures, I changed the title on the book to say 2023 instead of 2022 not realizing that with that specific cover it could only say 2022 because we have not yet finished 2023. I adore my book but was slightly disappointed in the cover ( that was my fault not theirs ). When I reached out they where amazing! I sent a simple message explaining and they explained what happened and sent me a new book with a cover that says 2023 even though it was my own mistake! The customer service is absolutely amazing, I dealt with Shannon and she was such a sweetheart about it. I will definitely be ordering more from them in the future, I have a one year old and I’m currently pregnant as well so they will see a lot more from me! I highly recommend them. The books are amazing quality as well 🥰

Not user friendly. I downloaded this app because they advertised that they sell peel and stick canvases and their reviews were better than Mixtiles. When I tried to purchase it kept telling me I had an invalid shipping address. I double checked three times. I get things shipped to my house constantly and the address was entered correctly. Prior to checkout, I also tried to create a photo book. I was promised this would be easy and only take about 5 minutes. I was prompted to pick out all the picture I wanted. It said I could choose over 300! I ended up at about 150 pictures. After automatically putting each picture on a separate page they wanted to charge me $90 for the book - I’m not paying that but no big deal, I want fewer pages with more pictures per page anyway. To add multiple pictures to one page I have to create a new page and then fish the pictures out of my camera roll again, then delete the separate pages I no longer want. What a slow and tedious process! Tl;dr: This was way too much work and then it bugged out at the last minute and wouldn’t complete the purchase.

Simply the best. I love Chatbooks! I have ordered many gifts through the app, and it is simple and my projects always turn out beautifully. I love Rifle Paper Co., and I highly appreciate their collab with them!! I once had a huge issue with shipping (my own fault) and they were so quick to resolve the problem and refund me. I love listening to Vanessa’s podcast and honestly that’s the reason I keep coming back, I love supporting someone who seems so genuine and good. She is making a difference for good in the world! Last praise— I had started making this year’s family Christmas card on several other websites but always ended up feeling overwhelmed by choices and formatting issues. I opened my Chatbooks app and made my card from start to finish in 5 minutes, and for a better price than all of the other “big card” websites! I’m so excited to get my Christmas cards because I know they will be beautiful. I’ll stop now, but I could go on and on! Simply the best!

Won’t save work, IG series is messy. My experience using this app has been beyond frustrating. I am trying to create an Instagram series consisting of about 10 years of select posts. First, I could not sign into my IG. Then they updated the app so I could sign in, but I had to start the Instagram series in a very roundabout way through the web rather than the app. Finally I began the tedious work of editing down my automatically selected “IG series” of 50 unedited books; I selected/excluded posts, changed the layout and captions, etc, getting through about 2 of the 10 years of posts and, I imagined, saving the rest to work on later. Only when I signed in again, the entire process started over- the volumes I edited disappeared, and I once again was shown a series of 50 unedited books as if I’d never signed in before. I contacted support to figure out where my work had gone, and they gave me a few irrelevant suggestions with nonexistent steps, and then simply abandoned the chat without an explanation, follow-up on my response to their suggestion, solution, or help (and this was NOT due to abuse of any sort on my end). Perhaps this process is more straightforward if you are not looking to archive old IG posts, but for my intentions it is an absolute mess.

Sooooooo convenient!. When I first learned about chatbooks I thought, “What a perfect and easy option (so long as you have a phone to do it with)! Oh the technology & options we have these days 😊”. Being a parent and childcare provider, I’m always taking photos. But specifically finding the time to go through and organize & turn into a viewing option (instead of them getting lost through the years...), you can throw them-labeled or not, your preference-in a book that is easy to detail, affordable & quick to receive. Even being able to send to family & friends far away. BONUS!!! (You’re welcome Gramma & Mother-in-Law 😘). I’m glad I know about Chatbooks...because I USE IT 😁 & recommend it! Thanks for being available and keep doing what you do & keep improving where you learn you need it. Oh, and their customer service is prompt, reliable & awesome. Ok, I think I’m done.... Happy Chatbooking!

Recommend for all your photo books!. I did so much research trying to figure out which company to go with for photo books. I finally decided on chatbooks after trying out several other apps that were difficult to use. Chatbooks has made their app easy to use. You can make collages and move pages around quickly. I also love that you can copy pages or the whole book into another one!! Perfect when creating specialized books for different family members. I ordered my first two books and loved both of them! The quality of the pictures and pages is amazing. I really love all of the designer covers, especially when you can wrap them around the spine and back! Best of all though, is their customer service. I made a small mistake with one, and they were very gracious and had it reprinted even though it was totally my fault. So in short, go with chatbooks. You won’t be disappointed with the quality and they have great customer service!

Decent app. Bad service.. My order is a week late and the tracking info (provided by chatbooks), says it started in Miami and ended up in Utah. I’m in Fort Lauderdale, 30 mins north of Miami. I messaged support to ask and they said my item didn’t come with tracking. So obviously I asked how I’m being provided tracking info that says it’s in Utah, if it can’t be tracked. They’re response was that SOMETIMES it does come with tracking, but the tracking is incorrect on USPS part. I’ve asked several times to give me the tracking number so I can look into it myself, and they ignore everytime. They told me to wait until 12/31 to ask them to look into it for me. That’s 3 weeks after I ordered, 2 weeks after they said it’d be here, and a week after xmas (it was supposed to be a gift)…before they will even look into it! Wish I could add screenshots of the weird conversation. Anyways…. If you download the app, definetly dont order any of the products. If you do, don’t believe the fake tracking. They will never provide an actual tracking number, and they won’t take 2 seconds to track it for you unless it’s already 2 weeks late! Bad biz.

Thank you from the bottom of my heart!!!!. I LOVE this App!! It's the best app ever! Just finished another Chatbook! I can't thank Chatbooks enough for what you all have done by creating such a cool app! I'm a caregiver for my mom who has Alzheimer's. I truly enjoy storing all of our good times together in our own Memory Books! Sadly, due to this ugly disease, each precious memory we make together is stolen from my mom as she forgets after only 10 seconds. 🙁. Now, because of how easily you have made it for me to store all of our beautiful memories in each Chatbook I create, mom is able to retrieve them anytime! Thank you for making this possible!! I will continue to make these beautiful books for my mom, so that she will be able to keep all of her lovely memories, close to her heart! Thank you, I will treasure these books of mom's memories for a lifetime! ❤️❌⭕️❌⭕️❤️

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Prices. I love chat books and recommend them to everyone but it is getting very price and don’t know how much long I can continue when we have snap fish here is Australia which is much cheaper.

The best investment ever!. I love, love, love getting our chatbooks! I just never get around to printing photo’s and I wanted my kids to get to see images of their childhood - this has been amazing! My kids get so excited when there’s a chatbooks delivery and sit down on the couch together looking through the photo’s and reminiscing. It’s really special. Thank you!

Our Chat Boojs. Received our 1st Chatbook & couldn’t be happier. Just ordered 2 more with a few to follow. I didn’t want to order more until I saw the finished product & so happy we have beautiful photo books from our holiday

Continuous email spam. I downloaded the app and then deleted it once I realised how expensive the photo books were. Since then, in the last two hours, I have received several emails all from different email addresses advertising these photo books. I have already selected unsubscribe but because it is sent to a fake email address (not my own) it’s impossible to stop these emails. Don’t sign up whatever you do!!!

Excellent app. I love the app. So easy to use and navigate! And the little book video after I submit the book for payment is just great! Thank you

Amazing. Outstanding color quality superior to all in store print services, great quality paper and bindings, fast service - took three weeks to get to my rural property in Australia. Easy to use app, hosts your drafts, and unlimited number of shots for your books!

Glitched Heaps. Lots of glitches, it became a painful process of having to close the app multiple times. They also charge tax at the end as a surprise cost and base it on your total including shipping which is very dodgy. Hopefully the book is good because it took forever to make. As far as what I’ve seen online the quality is solid and should last which is why I persevered.

Great App, Great Product. These are so easy to do and order. I make at least four a year for myself as they’re so much easier to store and enjoy than old photo albums. I also make them as gifts.

Totally recommend!. Chat books provide a timely, quality service that is super easy to use.

Love this app. Came across Chatbooks by fluke - and I love it! I have been looking for an app that’s easy to use and the quality of the book is great! Just a small request (for standard photo book) - I would love to be able to add a comment and dates to a page that has a collage of pics. Otherwise it’s great!

Awesome product at awesome price. These books are amazing and the price even better. Now we live in a world where all photos are taken by the phone and when our kids grow up and married we can’t exactly give them our cloud passwords to see all photos otherwise they will be seeing photos they don’t want to see lol. So these books are amazing to show the kids their childhood.

Very crashy. App crashes heaps. I think it’s cos I had a book of 130 pages in the works. Seemed to crash more on 5G than wifi. Also it churned the battery hard so obviously needs some sort of optimisation. Also, it wouldn’t let me check out and pay with ApplePay when I had an existing expired payment method.

Great little books. Cost effective and lovely books however often the photos don’t sync and have to log out and back in again. I generally create albums on my phone of 30 photos so I like to up load the photos from that album to get a 30 page book however often it will tell me that the number of photos uploaded is less then 30 yet I don’t know which ones didn’t load. Frustrating having to keep looking back and forth to find the missing ones and then try to reload them individually from my main photo stream.

App needs work. I have been using chatbooks since it was first launched and it’s great but the app has NEVER worked. Can’t sign in most of the time and if I can it just crashes. The new shipping rates are atrocious. My last order costs me $70 AUD to ship. The most I’ve ever paid (from all around the world) is max $10. So everything would be great if the app worked and shipping rates were normal.

Amazing Experience!. So easy to navigate and edit! I love this books. I just wish we could edit the text on the cover of the books, but I love it none the less.

Wasted hours of my life. This app was incredibly buggy, but I was giving it a chance because I really liked the concept and so badly wanted it to work. I spent hours trying to create my perfect photo book for the past 6 months. It crashed and bugged out so many times which is why it took so long. Today it was being buggy so I closed the app, reopens it, and all the work I had done was gone. I was so excited for it and had tried so hard to make it good, it makes me want to cry.

Chatbooks - the best way to keep your photos forever.. I found Chatbooks by chance last year. We went on a special 25th anniversary holiday and I had many photos of our amazing trip. I wanted them in a book for my coffee table, I was not disappointed! The quality of the photos, all taken on my I phone, was exceptional. The app is so easy to use and creating your book couldn’t be easier . I love the ability to move photos, edit them and caption too. I now have a lasting memory of our wonderful trip. I have created 6 Chatbooks now, of family and various holidays. I’ll definitely keep using them, can’t wait till my new order arrives .

Fabulous Customer Service. I’m very impressed with the customer service provided on e-mail by Brit. She responded to my e-mails in a very prompt, friendly and professional manner and nothing was too much trouble for her. She followed up my inquiry and took ownership of it. I look forward to receiving the books I ordered! Thank you :)

Print to product. Very easy website to use straight from photos in your iPhone to laying to a card or book. Nice fast layouts. Shipping from the US means tax and shipping costs can make it expensive for Australia.

THE PERFECT GIFT. I received a Chatbook as a birthday gift before and loved it. I love the idea of having your memories set out nicely in a book. So this time around I decided to do a chatbook as a gift for my bestfriend. The app is very user friendly, simple to navigate and super easy to put the book together. The print quality of the book is done to a high standard. Also, the book arrived before the shipping date stated. The people at chatbook are true professionals, I totally trust the product and service they deliver. I will be making heaps of these book in the future.

My garden. First time user will look forward to receiving the book seems quite easy to use but the proof will come when I see the end result. Hoping!!!

Grandma Island. Creating little hands on Chat book photo albums are ideal when working in a remote area away from family . Coffee table memories to share with friends is an instant reminder of good times with family in between school holiday visits .

Great and easy to use. The only problem is when scrolling through photos, it’s very easy to select a photo which takes you away from the scrolling view to the photo. A bit frustrating. Otherwise the app s fantastic and easy to use. Also - it doesn’t duplicate if you accidentally select something twice, which is good. Would be good if you could - once photos are selected - fiddle with the order of the photos.

Great app. Iv been meaning to make photo books since my first child was born 5 years ago, it was always to complicated and would format they way I wanted it. This app has been a god spend I made 5 years worth of albums and it was so easy. Thank you.

Happy customer from Australia!. I have always wanted to present all my art photography in book form and finally I have achieved this! Thanks to Chatbooks’ high quality presentation and also their commitment to customer service (nothing is too much trouble), I now have about a dozen beautifully bound photo books that I’m proud of as an artist. I also hope that one day my grandchildren and their children will be proud as well.

Great service!. After the fantastic service and communication from my first order I have decided to get another 2 books, finally printing years worth of phone photos. What a great concept! Highly recommend!

Amazing fast customer help. I had queries twice on some images syncing and both times I had a very fast and specific response that resolved things. Will use again

Excellent product and excellent customer service. I have used Chatbooks twice now having transitioned from the old Apple photo book product. The quality is great and the customer service when I encounter some issues was immediate, helpful and generous. Thanks Chatbooks!

Love this concept. I love this app. Today more than ever we take more photos. But what’s the use if they are stuck on a computer or phone. This app helps me print and keep memories organised and accessible to look at. Very happy for the service, price and easy to use app.

Love love love!!. For years I’ve felt bad that I haven’t put aside time to do our family photo books. With Chatbooks- guilt be gone! I just did a 140 page book of the last 6 months in less than an hour! So easy and fast! I know there are a lot of !!!, but I really do love this app and I’ve put my whole family onto it.

Keeps crashing. App is great and have ordered great quality books before but the app keeps crashing half way through adding photos for a year book. Then all my progress is lost. Very frustrating.

In love!. I just received my first book and I’m honestly in love. The quality of the photos has come out amazing and I’m definitely going to get all my photos done in books, they’re beautiful!

Love how easy it is. Such an easy app to use to upload photos. As great as it is having everything digital these days it’s still nice to have hard copies of photo memories. I think the books are really reasonably priced.

Warning, fellow Aussies avoid this app!. Dog-eared books, blank pages, misleading price. It’s more expensive then you realise. The price you think you pay is different to what gets taken from your bank! Be warned that you may think you have upload images, but they never ‘sync’, leaving blank pages in your book. Don’t commit to this app, as you may find yourself disappointed after hours/weeks of work uploading, editing, storing images. Books arrive dog-eared, so don’t make good gifts and image quality is not that great, plus it’s very small. The customer service is fine, until you place an order and pay, then no one will help you.

Awesome. The ad lured me in!! Was sold for merely just the ad hahaha. I downloaded completed a few books. This great for instant download of your phone with date stamps on the photos. Some photos printed a bit blurry but all in I think it is great. I used the custom books so I wasn't locked into a subscription and can order a book when I feel the need. I didn't pay attention that it is in US dollars so pay attention international users for conversion rate.

Photo quality is terrible. I have a professional camera which I use to take photos. The quality of the images is excellent, the photos can be blown up without any grainy or colour issues. Printed by Chatbooks, on the other hand, the quality is terrible. Photos with perfect lighting, quality and those that have been printed on photo paper with excellent outcomes are extremely grainy on the Chatbooks paper. There seem to be tiny lighting pixel issues all over the photos that exist due to image printing quality. I am not sure if Chatbooks doesn’t maintain the integrity of the images specifications when I uploaded them, or if it’s the paper (which isn’t photo paper it’s just thick paper). I am so upset that I paid for this service. I cannot believe how badly the album has turned out. They are not phone camera photos. I don’t recommend.

Love them!. I am about to order my 11th hard cover 6x6 I absolutely love them, I have them on a shelf displaying the photo covers and guests often flick through. I’ve suggested these books to a lot of friends!

Date issues. I really want to use this app as it seems so easy, and I like the idea of a series. However, my issue is the dates are all linked to the US and not the dates of my actual photos here in Australia (or at least the dates I uploaded them to Instagram). It’s ok for the majority, but when it is a special occasion like birthdays or Christmas, it’s frustrating that the date is one day out - but even more so that the edit date function on individual photos just doesn’t seem to work!

So very easy. This app is so easy to use and the support function is amazing. I was able to create and order a photo book for my Mum for Christmas and it only took about 30 mins and most of that was me choosing which photos to add! Brilliant

App Glitching and Lagging. The app is a pain to work with. Editing, rearranging, setting up the layout of the photos reminds me of the internet connection in the early 2000’s. Especially if you have quite a number of photographs to deal with, sometimes you just have to close the app and reopen it again. For the price it asks you’d expect a cruisy virtual experience but nope. They need to invest more in fixing the glitches and laggings.

Annie Wright. Received my book with photos from my Cairns Australia trip. I was very impressed with the book & the quality of the photos!! I have just ordered my next book from when I visited Hobbiton in New Zealand. Can’t wait to get it & definitely will be ordering more !!!

Love the products but the app is infuriating. I started getting month books for my son at the beginning of the year so he’s got his own little memories of his family and friends and he loves them! The quality of the books is really good and we all love waiting on his package to turn up every month. However, the app is so clunky and it seems to be getting harder and harder to use. Which is really disappointing because I feel like once I see this year out of it doesn’t improve I’ll have to find another company to continue ordering his photo books monthly. It takes on average 3 nights at the beginning of a month for me to finish choosing the pictures and designing the layout for the previous month because it just lags for so long and constantly drops out, changes the elements I’ve already decided on and drops photos from the line up which makes me stop in frustration for the night to try again the next. Hopefully the app can be improved because I’m happy with the service otherwise.

Excellent app!. Chatbooks soo is easy to use, the app is so logically set up, photos are so easy to organise, you can save drafts of albums and come back to them at any time to continue working on them as you please. The app functions so well and the end product is such fantastic quality! I love using this app and creating a lovely collection of Chatbooks!

Year books. Best memories , I love these books and every time I’m not sure how to do something on the app they are very helpful, thanks for a great service!! 5 out of 5 !!

Great customer service. After paying and ordering my book I realised I made a mistake, I emailed customer service and within a couple of hours someone got back to me and helped me without any hesitation. Amazing customer service!

Too hard to get customer support. I have been getting chat books for 4 years and loved them but for some reason the last 8 months I have been getting a double up of books and been charged for 2 books each time when I only ever ordered one. I have contacted chat books and sent emails multiple times and haven’t ever received a response finally decided to take it upon my own hands and pause my subscription and can’t even get the app to do that so I’ve now had to delete the app, miss out on my chat books and I’m out around $120 from the double up of books

Terrible service and worse app. So annoyed that I started collecting these books ! Really would prefer to swap brands now. This one has been nothing but HASSLE & TROUBLE! Takes so long to make books because app constantly crashing or freezing halfway through. Have to start from scratch each time. Then don’t get me started on the delivery.... takes months even if you pay for express shipping. And I’ve also had books arrive that are faulty and badly printed after waiting so long or having to re order because they never arrived!

Books. I have found both the ease of putting a book together and the quality of their products to be of the very highest level .

Deceptive for international users. What started out to be a $10 monthly photo book, turned into $20 per month, after selecting a few extra options, which I was fine with. Then at check out, shipping wasn’t free as it originally stated, I had to pay $4 (and estimated shipping was 3 weeks!), again I was fine with that. Looking at the total, I realised that there was another $2.20 tax included and in small print on the right hand side - “all prices are in USD”!! (No where does it state that on the app.) Living in Australia, that makes the prices also double. So annoyed that I spent over an hour putting together the book that was meant to be $10-$20 and only to discover it would be costing almost double.

Great idea - app needs some work. Love making these, such a great way to showcase photos and have some fun with them. However the app is quite slow at times and constantly quitting. I find myself sitting and waiting for things to load or restarting almost every time I use it.

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Good service, impractical app. Difficult to negotiate app. I lost my work several times and often struggle to find basic functions. Lovely books & good service, though.

good but slow. works as expected, but the app is insanely slow

Love love. Love it - there’s nothing more precious to me than family photos. Not everything can last forever digitally. Print it to keep it.

Excellent Customer Service. Accidentally ordered a subscription that was in USD , being in Canada was over my budget and they swiftly cancelled refunded and helped me place the order that was within my budget all while remaining friendly and professional via text message - easy, simple and fast! Thank you!

Great books & concept but app is glitchy. Love these books and love the whole concept of it - but the app needs work. Biggest pain points are when you try to change photo pages from one images to multiple, and there are constant issues with collaboration between 2 people on an album. Hopefully these issues can be fixed

App is not friendly to tell you it’s US only. I mocked around and wasted couple hours to find out via support that it’s US only. They advertise in Canada and allow Canadian shipping address but don’t tell you until you call them that’s its US only. Perhaps Canadian Marketing and advertising agency can fix it for them. Feel free to contact.

Ya but no. No option for just one book they are looking for a subscription. Had a chance for some of my money now they get none of my money

Great Memories. Monthly Chatbooks are the perfect way to keep your digit photo’s to a minimum while still being able to go back and look through photo memories! The only thing I don’t like, is that you can’t print a monthly mini with less than 30 photos!

Buyer Beware. I purchased 12 Monthbooks and was notified a year later that my subscription was set to renew. I did not realize when I purchased that this was a renewable product that would renew without my consent. I signed into the app but couldn’t find anywhere to cancel, which is extremely problematic in itself. I sent an email to customer service asking to cancel and got a response advising me that I would lose out on perks. I didn’t respond to that email. I barely have time to send one email, let alone two to cancel a subscription I didn’t sign up for. A month later my credit card was charged for another 12 months, despite my email asking to cancel. If there isn’t an option to cancel on the app, customers shouldn’t have to send multiple emails to cancel. I find this practice predatory and unethical. I am extremely dissatisfied and now have to go through the process of having the charge reversed.

Love this app!. Originally used this app to make my wedding album but have since used it to make our annual family album! What I love most is adding to it over the year instead of waiting until the end of the year and having a big job! I just add to the album as events/ photos happen and at the end of the year just have to proof it and hit order!! Always good quality and fast shipping!

Chatbooks. What awesome company. I just tap my finger on a photo and order my book. So easy and the books are top quality. Love them.

Monthly gift. I received a monthly gift from my daughter I love it so much. It’s easy and fun. So many memories ❤️

Over charged and 2 weeks late. Not happy with this company. They charged me twice, for 1 mini book. My tracking link dosen’t work and my order is 2 weeks late.

No option for google photos... I store all of my photos in google photos, I don’t see anywhere to add them

New family. As a new mom and recently got married I’m able to have month to month memories. It’s so easy and cheap. Best investment my child will get to see her upbringing month by month year by year…. Cause I’ll never stop getting these books… great gift as well.

Valerie. I can’t say enough about how easy and wonderful this site is. I always stress about printing pictures for photo albums and then stressed about getting the pictures in the right order. ChatBooks takes care of all of this. So easy to add and rearrange photos and even tells you when they were taken. I order one at the end of each year and they perfectly capture all my family’s memories.

App crashed constantly. Never got to make a book cause the app would crash half way through selecting photos. Tried many many times. Never made it through

Love it!. I have ordered a total of 4 books which have all been fantastic. Any issue I have had (which have hardly been any at all) have been resolved in the most satisfactory way. The customer service has been professional and courteous. I will continue to use this app and service to make more memories!

Excellent!. I love getting a book of my best pictures every month! It’s been a great way to share how life is going with friends and family, and to really see how much my son is growing too! Mostly I like that it’s not expensive.

USD a Surprise. Making my first Chatbook was easy and fun but I was not happy to find the payment is in US $. There must be a Canadian way to get this service.

Amazing Customer Service from Amy!!. Amy went above and beyond!!!!

Yearly. Each month I take time to add my photos to a yearbook. Then at the beginning of the next year I order it. It is a great keepsake of all the fun things that the family did throughout the year

Bait and Switch. Pretty ridiculous they advertised a $5/month product that ends up being $15 in the end and now they’re raising prices even more halfway through the year so if I don’t go with the price increase I don’t have a full year like planned. It was cool for the first couple months now I’m regretting it

Very happy with my purchase!. My photo albums came around the estimate delivery and they are amazing!! I just ordered another for a friend as a surprise.

SO EASY & GREAT QUALITY. Love this app! Every month I choose 30 pictures and put them together in a book, send to print and now I have a book of pictures for every month of the year! No more looking through hard drives to look at my awesome memories! I RECOMMEND THIS TO EVERYONE I KNOW ❤️❤️

Support team really helped. I am a newcomer to the App . My daughter loves it and now I see why . Being in Canada I see that the app prefers to use PayPal for payments as a credit card created Error “ something went wrong “ Chafed to PayPal and Viola it was completed. So looking forward to the book

What are you waiting for?. To choosing the pictures, arranging order and shipping them out with a cover and title of my own making to the person I love? 5 Stars! 5 Hearts! I will be using Chatbooks often! Thank You!

Love it. Pictures look great. An affordable and easy way to get my pictures off my phone.

Simple to capture your life!. It’s not quite been a year, but its one of the best ways to reflect and capture our life as a family!

Hard time with the app. Is it just me having a hard time with the app? Everytime I set a page to « 2 images » nothings happen.. I have to delete the photo, reload it to the album and retry. It work 1 time over 20!?? I just spent a whole hour on this today and it still doesnt work. I used to love Chatbooks but I’m about to change soon.

Yearly school book. I stated these books in kindergarten for my girls and now in grade 3 & 5. Each year I make one and the memories in these book are amazing!

Keeps crashing!. I have ordered about 72 Chatbooks to date. However I have not been able to use the app at all because it won’t stop crashing. I get in, I go to my books and it just crashes. I want to print about 5 books right now and I can’t get to the point where it will let me print. Ugh. I have uninstalled, reinstalled, restarted my iPhone and all the things. Annoying.

Good quality books. I love these books but find them expensive - over $50 for a 30 page book with a discount code. It would be nice if it was easier to scale back the price and remove single photos or by compiling photos onto collage pages. This isn’t easily done.

So easy to use!. What a great way to keep memories and clean up the phone!

Excellent. This is a very effective app and easy to use but it is a bit expensive so look for discount codes to help! Product is excellent!!

Cant change the date on cover page. The Monthbooks: you can’t change the date on the cover page of the Monthbooks which is ridiculous. I want to print pictures from years ago but the cover page only shows the recent month you are in.

Wedding. Very easy to navigate

Parcel not received. 0 star. I have paid money for express shipment but not useful. Its been 30 days still I haven’t received my parcel.

So far so good!. Created a yearbook, was easy to use once I got the hang of how to edit and move things around, can’t wait to see the finished product, hope it turns out as good as I expect!

Very nice - but not worth the price for Canadians. Received my photo book and was pleased with the quality of it. Sharp pics are sharp, instagram pics aren't too bad. I was not pleased with the fact that they only had one shipping option for Canadians (no rush delivery) which took 4 days longer than expected, almost a full month. Then I had to pay an additional $12 duty. My book was $40USD + $8USD shipping then the duty which is well over $70 Canadian total. Could have found something similar, locally, for less. Friendly customer service and good quality but not worth the price.

Super facile. Un livre de voyage fait en une seule soirée!

Lots of crashing. App will crash or “refresh” after picking a bunch of photos, then you have to start from scratch.

Amazing. So quick and easy to create. Just select your photos and the book is made for you. It’s brilliant. Great keepsake.

Can’t add more photos to working photo book. I initially selected 30 photos. Then made some changes after rearranging them and deleted a few. After that; I couldn’t add more photos to the book no matter what I tried. Now I’m stuck with 27 photos and couldn’t add more to finish the book for printing. I tried on both from my iPad and my iPhone. Same issue. Please help, I just joined yesterday and trying to prepare my August book.

Actually horrible app. Great website, easy to navigate. This app is horrible. Won’t upload my photos. Won’t let me watch movies of books. Have had to uninstall it twice to do anything. Book orders have been delivered but app not updated. Gave 4 stars bc it wouldn’t let me comment with a 1 star rating.

Great books for great price!. Very easy for a busy mom of 3. Takes me 10 min to get a book together!

Love. Great quality and easy to use! I do wish there were more options for having multiples on a page

The best produxt and the best service. Love chatbooks!

Not an efficient lead up to photo selection and builder platform.. Hey so sorry but I wasn’t super stoked with the builder. I found it slow and clunky and not able to create cool collages quickly like I was hoping. For all the hype I thought I would have more options. I also wanted to order two of the same books but with different cover photos and I found there wasn’t an easy way to do that that was super quick. I wanted to purchase one for myself and one as a gift but obviously the covers needed different cover photos for the different families. Anyway just being honest I hope the printed material looks awesome. Wish you had just put it in a cool collage for me and I could of made small tweaks. Wasn’t thinking it would be one photo per page for the number of pages ordered. Had I known that I would of chosen the layout first THEN the photos. Instead of selecting photos to fill out the pages. Anyway. Let’s see how it goes.

Difficult to hide dates/add captions. When a date is wanting to be hid, it is not easy from a desktop computer! It suddenly changed my captions to separate pages and I could not just click “undo.” I had to exclude each caption page and REWRITE everyone on the pages as I originally had. I would have walked away from the project had I not already committed so much time to organizing photos. I also think free shipping should be included for orders over a certain amount!

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Amazing and Affordable!. I love Chatbooks! I wanted all of my senior pictures in one place and I got a good quality 6x6 softcover book for just $10! I even paid for the fastest shipping so I could get it in time for my graduation party and it came so quickly! I love Chatbooks and recommend it to whoever I can whenever there’s an opportunity available! It’s way cheaper than Shutterfly, especially the shipping, and the quality is great! I’m about to purchase another for my friend’s birthday and I’m sending it straight to her house because I know I won’t have to look at it in person to know it has great quality! In the editing stage, it allows you to preview how your book will look which is super helpful in determining how you want your book to turn out. Also, it’s super easy to use!

Easy, affordable, fast, and high quality!. Chatbooks is freaking amazing. I’be done scrapbooking, printing off a zillion photos to put in an album but I seem to start but never finish and I have 2 kiddos and not photos to show for it except on my phone until Chatbooks! I started doing the monthly book subscription and is ridiculously easy, painless and quick to do! I’ve made yearly books in the past but these quick and small monthly ones are honestly the bomb. Honestly the more I look at their products I can see that Chatbooks understands and has adapted to the modern world when it comes to printing photos. I wish I had found them sooner!!!

Worst experience!. Just gave birth to my baby boy in August and wanted to make amazing photo books for the grandparents and it has been nothing but hell and stress since I started. First, takes forever to get photos uploaded and make sure they don’t turn to blank pages or sync. I have never had an app take so long to sync photos and sometimes wouldn’t even do that. Once I thought my books were ready for printing, i reviewed my photo books that I made...there were pages missing, pictures all our of sorts My sons 1,2,3 and 4 month photo was missing from half of the grandparents books...the pictures my husband and I were most excited about 😡 Good luck calling chatbooks, you have to text them...good luck getting a response... Took 2 days for me to get a response and having those horrible books shipped to me so i have “something” to give the grandparents for Christmas. Only good thing is I got a full refund...never again will I use this app and do not recommend it to anyone Walgreens or Shutterfly 🙌🏻

User Friendly and Great Customer Support. This has been my first time using Chatbooks, and I definitely plan to make another. I found the books a bit expensive once the page numbers start to get high, so I ended up making collages of all my photos in a separate app (so I could choose different templates than the collages offered in app), with a 3:3 ratio so they are perfect squares and fill the page completely. Then I uploaded them page by page with no issues and the format was beautiful! I also love that you can use any photo for your book cover. At checkout I had a small issue applying a discount through my email, but I contact support and within a few hours they had it corrected for me. I’m really happy with the quality.

Great customer service. I have twice messed things up on this ap. I was scared to try to call or anything because you know how hard it can be to reach someone, explain yourself, stand up for yourself.... Let me reassure you: You can confidently subscribe to this really cool service. If you do have any problems, you will receive excellent customer service from people who treat you kindly and are capable of understanding and solving your problems. In particular a lovely person named Mer most recently solved a problem of my own causing with the utmost of grace and efficiency. They don’t just want to give you pretty pics. They want to keep happy customers. It’s a company I feel good about paying. Thanks for that!

Great gift for mother’s with their children. I had a book made for my grand daughter that currently lives with her father and unfortunately doesn’t allow him a connection with her mother without my mediating help. So I had her a book made with photos of her mother and baby sister and she cried cause she loves it so much. Now she can see her mother and baby sisters everyday. I will be using it for all my kids with their children just to always have and be able to always have memories at their fingertips. I am new to this site and will now be a regular customer when finances permit. I absolutely love this idea of making and keeping memories from far past to present. Thank you for creating such a meaningful heart-filled Avenue for memories of all kinds.

Disappointing. Shipping is a nightmare. I ordered custom books for Christmas gifts for my mother and grandmother and have yet to receive 2 custom books. I received email after email about ordering now to receive by Christmas but you all are unable to make that happen. Originally ordered November 24 with expected delivery December 2 which still has never been received. Reprinted and “expedited” with expected delivery December 22 yet nothing received yet and now I am expected to wait until January 5 to see if it arrives. Which if it doesn’t then places me in another place waiting game of reprinting and shipping. The actual monthbooks seem to show up eventually but I will probably never order a custom book again, especially as a gift. But I will say support has been kind and patient and did refund me but it does not replace not having the Christmas gift for my mom and grandmother.

Love This Service. I’ve been using Chatbooks for a little over a year now. I love that the app links to my IG account and all I do is post photos that I love to my Instagram account and after every 60 photos I post, I get an email saying my next Chatbooks is ready to go to print. I go into the app and choose a cover for my Chatbooks and hit “ok” and a few days later I have another album in the mail to add to my collection. It’s a great way for me to keep up with photos of my kids. Chatbooks has made it super easy to get my Christmas cards done this year. All I did was choose my favorite photos from the year, arrange them how I wanted on the template they provided and wrote a short message on the back of the card. SO EASY!!! Thank you!! Thank you!!

Love. Love chat books! I bought a book from them with Amy my engagement photos in it and it was a great price for such great quality. Also, I have to mention that there customer service is so nice and wonderful I messed up on the bind of my engagement book and I emailed customer service and the women that emailed me back was so nice and helped by changing it for me and she also did express shipping so it was going to come on time even with the change she made! I totally recommend this website because it’s beautiful printing paper that it’s on and you can create your own book they way you want. I’m definitely going to buy another one again soon. Best way to look back on memories that make you and your family happy :)

Printed quality has gone down!. I really loved this app: loved the simple format, loved adding a few words at the bottoms of the photos, loved making a text page with the funny things my kids said. I started using it five years ago. After a couple of years, the quality of new paperbacks began to diminish: the binding cracked and pages would fall out. I still loved the concept, so bit the bullet and upgraded to hardbacks. There were was about a year when the app was glitchy, so I quit using it, but this summer I went back to it and ordered a backlog of hardbacks (seven series books, with triplicates for both sets of grandparents, for a total of 21). I’m so disappointed: the colors are drab, the images are grainy. I’ve started shopping for a different company. Great concept, Chatbooks, I wish you didn’t start cutting corners!

iPad Version is trash. I subscribed to the monthly Chatbooks to find out I can’t use their website like I have with other Chatbooks I have made and purchased. I have to use their app. The iPad app does not have the same function as the phone app. I do not want to have to tap out caption and rearrange photos on my phone but have no other choice. With my iPad I can use a Bluetooth keyboard and have a bigger screen to work from. I wear glasses and don’t like working from a small screen and tapping on a tiny keyboard. But since I have over a year’s worth of books I paid for (my fault for letting them pile up) I am stuck with the phone app since I am sure they won’t refund me. I am cancelling my subscription. There are lots of other services to choice from. AND I started working on a book and didn’t finish. They printed it and sent it to me. It was not the book I wanted for that month. Complete crap!

Intuitive and amazing customer service. The app is incredibly easy to use to make books, much more so than Shutterfly! Very intuitive and no extra frills. I was able to make a 40 page book in just a few minutes and really customized it with collages, captions, etc. Also love the cover choices! After I checked out I realized I had forgotten something in my book and texted their support. I received a text back within a few hours that they had cancelled my order, made the changes for me and all I had to do was review the book and place my order again with the credit on my account. I was shocked at how easy they made it! I will be a customer for life!

Why Have Pictures If You Can’t Share Them. We have been using chatbooks as a family for almost two years and it is the best thing we have found for our pictures. With two little boys, we take a lot of pictures. Chatbooks has given us the opportunity to print the pictures in adorable books that are easy to display. Our boys love to look through them and talk about all their “adventures” as they see the pictures again (well not the baby yet, but he will)! We can always print extra copies and have them shipped to grandparents and family that don’t live close by. We truly love this company and the joy it provides our family month after month.

Chatbook member. My Grandkids love looking at them. Very Good Quality….. none of mine have tore…… a few of their favorites are bent, but can be expected, as often as they look at them. I have probably made 30 or more. I have complaints is they change how to find your pictures, since I first became a member. I put mine pictures in folders, you now can’t look & find all of them in the folder because of dates. I have to say, it’s very very frustrating—I hate it. Takes to long to make a book! Second is I guess they now have empty books expire!!! Ones I have already paid for!!!! This last year has been crazy for me personally & then finding pictures is such a pain….. I hate it. I will probably leave, once I do the ones I have paid for, it’s not fun anymore & very stressful, because of how to find a picture.

Like it not love it. I thought this system was really neat when I first started using it. I started when my first son was born and did a series of books just for him. When my 2nd kid was born I wanted to do the same. Unfortunately it was a little more difficult using the “like” method on my Apple pictures. So after talking to a rep, I decided to do a 2nd account using my Instagram page. Wow! That has been a nightmare. The pictures do not download properly. Then they double/triple in the same book. It’s a big hassle trying to organize and make sure the right pictures are printed. I personally think it’s an issue with their app. It has not been easy or user friendly. Since I started the book with my 1st child, I wanted to continue the same pattern for the 2nd. I might have to reconsider since this last time it has taken me almost an hour to print a book.

Easiest app for photo books!. Ive been using chatbooks for a few years and over time the app has just gotten better! I started out creating a subscription linked to my Instagram account - that’s right. Every 60 photos I get an email saying I have a new book ready to print, I just need to edit it. It prints pics along with their captions. Mostly I use my instagram for our family shenanigans so this was the easiest way for me to get photos out of my phone. Now chat books are super easy to create theme books too. Covers are cute and the app is designed so all you do is chose your book size, pictures, soft or hard cover, special cover or not. And done. So fast!! Cannot stress enough how much I love this app for family photo books!!

Love this, do it now. Before chatbooks i hadnt had a real copy of any of my photos since before digital cameras were invented!!! Too long!! Its very easy to figure and and load your pictures and pictures that are from other peoples cameras or phones etc I now have a whole collection of photo albums that i have ordered from the app and u choose whether to get soft or hard cover books. You also can choose to type in what happened or what the picture is actually about before everyone forgets! The only issue i have and i hope the company works on this in the future is the quality of the actual prints. Its not such a big deal that it stops me, but wish it could be updated a bit

So easy!!. I cannot tell you how quick & easy this product is, and the quality is great! My photos tend to stay trapped on my phone and making an album used to seem so tedious and time consuming, but then I found Chatbooks and have made a few now literally in minutes (today’s book took me less than 15 min). I love it! Someone finally found an awesome way to bring our pics to life in a fun, easy, keepsake way- but also super fast! Lastly- I had an issue with a mistake I made on the book but caught it right after I submitted. So I used their texting customer service feature and simply sent them a text with my problem. They got back to me quick and the rep was such a pleasure to work with. I highly recommend Chatbooks to everyone!!

Fantastic service. I used Chatbooks for the first time to create a simple photo book for my son’s kindergarten class. Even though I paid for the fastest shipping, USPS had some issues and it looked like the books would not arrive in time. I contacted Chatbooks directly and they were incredibly fast to respond and very understanding and helpful. They contacted USPS and we managed to find out where the books were so that they could be held there and I could collect them. It was a close call but because of the help from the Chatbooks team I picked up the books just in time to be able to give them to the kindergarten class before they went on summer vacation. They all love their books and I’m sure will treasure their pictures of their kindergarten friends for years! Thank you Chatbooks! 😃

More expensive than using a local shop or kinkos. While the app interface is easy to use and the customer service is 5 stars. The cost for shipping makes it not really financially prudent. You pay for a photo book that’s $15 for 6x6 with 30 pages pay for premium shipping that costs $10 dollars and takes a week to print and get to you. If you contact support to see if the time frame is on the closer end of the estimate than the longer one... they offer you to change it to expedited for another $15. If you take that option, you are paying for $25 for just shipping and the book is $15 so ... the book costs less than their expedited shipping. I would say use them if you don’t want to use a local shop or kinkos and have time to take the least inexpensive shipping cost.. otherwise it’s not the most economical.

Best App Ever. Best app ever!! I ordered a book for my parent’s anniversary. It was 366 pages. I used the app and their online website. I am very impressed with the ability to sync photos and delete simultaneously- it was so helpful to work on a larger format and watch the book come to life right before my eyes! Along the way I had several questions and I can not say enough about their incredible customer service! Kudos for helping and explaining in detail things that weren’t clear enough for me on their faq area on the app. Thank you so much for the gift of a lifetime!! I ordered a second book just my house. Everyone wants a book now! I will be ordering many more books in the future!! You guys “ROCK”!! Thanks again !!

Waste of time. I am so frustrated by this app that I’m actually writing a review about it. I did my first project for my MIL and it went so easily I decided to do another for my own mom, well my first attempt none of my photons would load after spending an hour choosing them. I texted costumer service and she basically said I would have to delete and start again, she gave me a small credit so I did it again, only to have the same issue. Again to customer service and they told me I would have to turn off my iCloud and all my photos would reload, they did not. Back to customer service and she said yes that will work but I had to start AGAIN by loading all the photos another time, so ok one more go around. After doing it for the THIRD TIME I’m getting the same issue, it won’t load over half my photos I chose, so after hours of wasted time I’ll be finding another service. Don’t waste your time with this app.

Easy to use but lack options. I like the convenience of this app but a few things prevented me from giving a 5 star review. I don’t like that I can’t order multiple different books at the same time. This forces me to have to pay separate shipping costs that end up totally the same cost of one book! Compared to other companies they lack different layouts and creativity in artwork to make it look like an actual scrap book. Other than those two negatives, I chose this app for 2 reasons- I started creating it before looking into other companies so starting over would be cumbersome and the convenience. This app allows me to never get on a desktop and access all photos from social media and my phone. I also love the fact it sorts pictures by date as a default which saves me time arranging. I will give more feedback once I receive the product.

The BEST Gift for our Son. We LOVE Chatbooks!! Our one year-old son adores photos, but we don’t do screen time so we got the monthly minis to create his own stories about his life and people he loves and he is obsessed! Every month it’s fun to come up with a new theme for our book and they’re perfect for his not-so-gentle little hands. I eventually took advantage of a photo book sale and made a regular hardcover book for my grandma and it turned out beautifully! The quality is so good and I can’t wait to make her another. On top of that, their customer service is top notch. They respond in a timely manner, go above and beyond, and are always courteous and kind. I cannot say enough about Chatbooks.

Great so far. I recently discovered Chatbooks and made my first book of vacation photos. It came in the mail almost a week before the expected delivery date and the paper was good quality. The images looked great as well. I only wish that there was a little more variety in page layouts and that I could write longer captions as well as captions on the pages with multiple photos on them. It seems like there’s enough space. I would also love if I could add text directly on the photo when I choose the full page option. Maybe there are ways to do this and I haven’t realized it yet being new. Overall I’m really enjoying it. I’ve already recommended this app to a few friends and am not working on book number five.

Easy and fast. I have been meaning to put together scrapbooks and photo albums for years and when I learned about Chatbooks I made three books within the first day! Finding time for activities like this can be hard- between rummaging boxes for old family photos and trying to keep up with all the new things your family is doing, but with Chatbooks all you need is your phone and your all set! I have made several books as well as wood based wall tiles. Chatbooks has so many different options all within a reasonable price. So much so that I just finished making a project now. Definitely would recommend to anyone who thinks scrapbooking has to take forever, just 5 minutes is all it takes!

Love love love it!. I did a baby book of my daughter’s first year and I love the way it turned out! I’m not working on one for my son and I love the new features that have made it even easier to add photos from a variety of sources! I love that it can pull photos from multiple places and I especially love the new date filter for pictures so I don’t have to scroll back through thousands of pictures to find where I left off. I’m excited about these books because if I wanted to order another copy for grandparents or if my toddlers ruined them or anything all I would have to do is reorder! I have several books in mind I want to create when I have the time, now that there is a date range filter for pictures I think it will be sometime soon! 10/10 recommend!

Great app, but…. Update: I spoke with one of the reps and issue was resolved! Easy fix- I just couldn’t have all 60 photos uploaded at once (start off with 59). Now it works just fine :). This is a great app. Select photos from Phone and send right to print. My only issue with the app is the 2 image collage feature. Anytime I select it, it either works or doesn’t. Most of the time it doesn’t. Sometimes I have revert back to “full” page mode and then it’ll erase the current photo on the page and then the 2 image template will pop up. I have to be really lucky the day when it does work. The app is also up to date, so I’m not sure why this is happening. This feature used to work so well until recently. Not sure what’s going on?…

Convenient, consistent, quality, good price. I’ve used Chatbooks for Christmas gifts for grandparents for a few years now. I’ve looked for and tried alternatives (mostly due to time sensitivity) but here is my long overdue review of Chatbooks: It IS easy! When uploading pics, the app suggests using your phone’s albums, which is where I keep pictures I’ve selected over the year. Or you can select from your camera roll. You get to pick where in the book (or whatever product you’re buying) you put them. I would like there to be a zoom in/out to crop function fx on the front page. But you can do that work before uploading the picture, sometimes you just don’t know it’s needed until after. But still, Chatbooks is your route. I haven’t run in to any major issue (although the most recent time I ordered, the app was syncing three of the pictures forever and I ended up deleting them to get to the point). For simplicity in ordering, reliability in products (you can get the same product to match your previous purchases year after year) and good quality prints at a pretty good price, CHATBOOKS IS THE BOMB!

Was great now disappointed. I absolutely loved this app for 6 months. Was getting a book a month, then all of a sudden my auto fill stopped working. Discovered in March they were having issues with Google Photos. No notifications came out and no resolution. Customer support really didn’t seem to care how it impacted users. Would just say start a new series and use your camera roll- the problem lies with the photos that are no longer on the roll and you shouldn’t have to start a new series. I finally went in and individually selected 300 photos to make Chatbooks... the photos wouldn’t load for me to be able to see them in the books and make sure I was okay with them. Again I was told it was an issue with Google photos and to just start a new series with my camera roll. They don’t care about their customers or if they loose a customer. Super disappointed.

Used to be great. As a super busy mom of 5, using this app USED to be so simple. Just tap to “ curate photos” and I could swipe right or left to include or dispose of images I want or didn’t. It would even warn you of similar photos and how many so you knew to look out for the best ones. I’ve had a subscription for over 50 books because of the ease of use, but when I signed in today to “curate my photos” there wasn’t an option for it. When I contacted customer service, they said they no longer support that type of service. Completely disappointed and will no longer use. There are a million other photo printing apps and that feature used to set this one above all the others. Without it, it’s just a the same old printing app like all the others you can find. Nothing sets it apart. I do not want to sit down and figure out where I left off with my photos, and pick which photos I want to select…. Such a major disappointment

Lightning quick in-app customer service response!. I’m still in the process of creating my first book, so my experience is based on this. I choose to use my Instagram acct and it pulls the pics, text, and dates then lays them out for editing and removing any you choose. It also allows adding another contributor which is great for creating collaborations. I was also looking to create a gift book of pet pics for a friend and used the contact button in-app to ask if it was possible to import a friend’s instagram account. It is not possible as is is a privacy issue. You can only use your own Instagram acct. but you can import any pics from your device to create a book. The CS response was nearly instantaneous, and down to earth, even offering condolences for my friend’s pet passing away.

Tedious and nonsensical app design choices. When adding a page, why does it decide to place the new page in a completely random spot in the book, instead of just… the next page? If you add a page, you have to then scroll thru all pages to find where it randomly placed the new one, and then drag it back down to the right spot. This has to be a bug, right? Why when adding a caption does it also automatically add the location/date? It’s a nonsensical design choice. And then I have to flip the on/off switch for the location and date several times before it finally turns off and just lets me do the caption. Unless you give Chatbooks full access to ALL your photos, buckle up to add an extra 3 steps to every single time you want to add a single new photo. Super tedious and obnoxious.

Has become unusable. I have had a subscription for the monthly minis for a year now and I absolutely love it. I actually order 3 copies every month (us + 2 sets of grandparents). But lately the app has become basically unusable and so very frustrating. First when the app loads, I cannot find my monthly minis unless I click off the homepage then back on. Then it takes forever for them to load (if at all) once inside if I need to change the mailing address...forget it! It just spins and spins and never lets me complete an order! I am so tired of logging in everyday to try and complete an order and having to quit because nothing will load! I’ve talked to customer service and they suggested uninstalling and reinstalling the app and making sure my iOS was up to date. I have done all of those things and I still cannot complete an order. I was going to renew my subscription (for 3 families) but I am so tired of the hassle and frustration that I really do not think I will anymore. Too bad.

Amazing Products & Service. I have been a Chatbooks customers for years now and I must say I have been extremely pleased with all the products I have purchased. I have done multiple monthly subscriptions and multiple special occasion books and each one has been top notch quality (our family members that receive them as gifts love them too). In addition to the product quality the customer service is OUTSTANDING! Any question I have had has been answered quickly and I have always felt like a customer that actually matters! I cannot say enough great things about the company and I’m looking forward to continuing to purchase products in the future!

Chelsea is AWESOME!!. Today I was having multiple issues with my account. There was a glitch in ordering, my gift subscription was tangled up with a non- subscription account and I was getting error messages!! Then Chelsea came to my rescue!! She went above and beyond to help my merge accts, get my subscription back online and guided me with clear direction s via text every step of the way. Even when she could tell I was getting frustrated, she stuck by me until we got it right! Now, all my chatbooks, which I had been working so hard to complete, are ordered and on their way to be printed. And it’s all because of Chelsea and her amazing technical and customer service skills! Thank you, Chelsea!! You rock!!!

Easy, breezy, beautiful. I used Chatbooks to make photo albums from my study abroad experience since the majority of my pictures were taken on my phone. It was absolutely amazing. I have been extremely pleased with all of the albums I ordered and they are so easy to create! The app crashed a couple of times while I was adding pictures but it was no big deal. It would also be nice to be able to make a collage from the photos in the book and use it as the cover. I had to use another app to make a collage and then import that to use as the cover which worked fine but added a few steps. Other than that really an amazing product! 10/10!

Saw the Light!!. Easy to work with this company! Very responsive. Had a issue with some of the book editing where the last book arrived unedited. It must have had pictures automatically uploaded or whatever happened. Regardless what, I didn’t get to it before it shipped. That bugged me, so I needed to stop the auto ship. I stopped using Chatbooks altogether. Then I was sitting around after dinner with my husbands su to come and go and in-laws. Someone grabbed the chatbooks and it was great! My husband finally 😂 acknowledged that he loved them and said to not stop getting them. It was like the old days before computers stored our pictures. 👏🏼👏🏼 I’m more careful with my uploading/editing now... or we’ll see. 😉 they made it easy to come and go.

It used to be better. I loved this app for a long time but I have to say the recent updates have made it way too difficult to make a quick, simple book. It’s previous ease of use was what made me love it. They removed the swipe right to keep and swipe left to exclude which was FANTASTIC. They also used to show you only the new photos since you last reviewed your photos. This made it super easy to open for a few minutes while I waited to pick up kids and curate the next album. Now I spend a lot of time wondering where I left off and verifying if I don’t have duplicate photos. My advice is to bring back those features and it’ll make this app great again. Otherwise, great customer service, great little books, and they come quick in the mail.

Amazing. I just made myself the best gift ever! Making a book with pictures of my daughter.. I was so impressed I thought why not buy 2. And my daughter can give the other one to her dad for Christmas!! I love this idea! I am not a scrapbooker, I do love love taking pictures though!! I have so many that I’m using far to much space on my phone and hard drive to continue to keep. It never fails when you want to show someone a picture you can never find it or the details are really hard to see on the phone. I’m excited to get all my pictures back in my hand again to show off in books!! The price is really great too!! I’m very happy I clicked on the ad I seen on Facebook!!

Confusing with little explanation. In theory the idea behind Chatbooks is great but the user experience leaves a lot to be desired. Not much by way of information and with so much vagueness user is left to kind of figure out how subscriptions work. I wanted to do a year of the monthly, only to find out they bill 12 months starting the month that you’re in and won’t let you use it towards back dated albums. I had wanted to purchase a years worth for my daughter’s first year upfront (you get a discount) and after purchasing the subscription, had to text support to find this information out. Would honestly make more sense to credit 12 books starting with whichever month vs start from the current month. Other user friendly issues arose but I’m just too lazy to type it all out. Not a bad product or app, just poor user experience due to lack of information and ease.

Loading photos needs to be quicker. Every year for Christmas I give each kid a “yearbook”. I have been using Chatbooks for four years now and I think this is going to be the last year I use it. There are several reasons, but the main one is that it takes forever for the photos to load onto the page. After that, if you want to do any editing on the photo, it takes another minute (or two) to load the edit. When you add pages to your book, it does not add them in order. So every time I create a page, it puts it in a random spot in my book and I have to rearrange the pages again. This is also time-consuming. I feel like it takes me three times the amount of time to make these books using Chatbooks than if I was using some other program. It’s just too time-consuming. It would also be nice if there were more collage options.

Very difficult to use. I had to contact support 8 times before finally placing my order. It took me days to upload the photos, so I was invested or else I would’ve went with another printing app. This app is a great concept, but needs major improvement. Just a couple frustrating errors I ran into: Photos wouldn’t upload unless I left the app open & clicked the refresh button on every photo. There were 300 photos per book, so this took forever. The photos didn’t upload in chronological order. There was a red exclamation mark when I went to checkout saying there was an error uploading on my book, but I wasn’t able to find what picture was the problem. Then, after all that was fixed I went to checkout and it kept saying my address was invalid when it was indeed correct. Very frustrating. It took me a whole week to purchase 2 books when in reality it should’ve taken half a day.

Exceptional Customer Service. I ordered my book late at night and made the mistake on adding the date on the book. I hadn’t noticed the next morning and I had already placed the order. I messaged their text us option, they were supposed to be closed bc it’s Sunday, and immediately their number responded letting me know they weren’t open today but that they would be getting in touch with me during the week. They ended up responding to me that same day, a day they were supposed to be closed, and they were very accommodating and helpful in helping me straighten out my mistake. I’m super happy with their customer service, and will use them again, and recommend to my friends.

Wonderful app, beautiful books, coupons are VERY short lived. I absolutely love Chatbooks, I have purchased 6 of them so far and they are so lovely and are a good quality book. It’s so nice to be able to turn our photos into a tangible book that we can look through with our children. I do however get frustrated every time I am sent a coupon. They are so short lived there is no way I could finish a book by the time they expire. I wish they would at least give you a few months to use them so that you don’t have to try to do a rush job. I make birthday books for each of my children as well as a family book for the year so they are larger, hardcover books. I guess the coupon codes must be meant for those who are having small books come from their instagram accounts.

Quality lacking. I’ve been using Chatbooks for over a year now. I love the ease of having all my Instagram photos and captions automatically uploaded. Editing of the books have been fairly simple. Customer service is outstanding! With that being said, I am a little disappointed in the quality and coloring of the photos. The coloring seems to be off, and the photos look “fuzzy” compared to what they look like on my phone. I’m not sure if that’s because they are being uploaded from Instagram instead of directly from my phone, or If it’s a printing issue with the company. Even with my disappointment of the photo quality, I will continue to use Chatbooks. There isn’t an easier way out there to have your photos printed in a book, along with the captions automatically uploaded. Such a time saver for a busy mom!

The whole family loves our photo books!. I started making our Chatbook series from the day our first child was born! I have it linked to my instagram so it automatically adds those photos, dates and descriptions to make it so easy! Once a book has 60 photos Chatbooks sends me a reminder and I have 3 days to edit my book if I wish to do so. (It’s great that I can extend the time or pause my book if I need more time). Chatbooks customer service is by far the best!! They are always very quick to respond and eager to help. My kids get excited whenever we get our books in the mail and they love looking through them!! … oh and if they ever accidentally tore a page or spilled something on one of them, Chatbooks replaced the books for free!!

More options to copy and arrange on series would be nice. First I wish we could copy certain pages from the series from one volume to another. The books are easier to do this with, but has no options to copy to certain series. Why? Second I wish all the features on the app were similar on the Chatbooks website. I am in my twenties so it’s not like I don’t know how to work an app or website. I honestly hate looking at my phone for very long and to edit the series it doesn’t take much time unless... your trying to convert the millions of photos on your computer to the books. I would prefer to do everything that’s available on the app available on the website.

Finally. Lol I pitched this idea to my partner and he was like “that’s impossible” then we found it online. Super affordable. A way to actually engage with the millions of photos we take. We chose the 4 books/year option. I was worried I wouldn’t be able to choose only 30 photos for the book, but you can add more photos for .20 cents a page- which is the same price as printing photos at cvs. And you can do two photos for page. This is like just kindness to parents that’s what this is. This is just like god saying “I got you, I’ll do the scrap booking for you, I know you’re busy” ah. Thank you for how affordable this is for full time working parents!!! And the different pricing options! 😭😭😭

The app is terrible making the product not worth the trouble. Bottom line up front: the app is terrible, freezes and crashes with each use; mini books are not available on the browser version. I have used Chatbooks in the past with satisfactory product. I was excited to see the “grandparent mini” which you can create a monthly book for a fair price that’s mailed directly to whoever you choose. Keep in mind, these awesome mini books are *only* available to be viewed, created and edited on the app. Switching back and forth between addresses for shipping freezes the app, a continuous spinning circle indicating it’s loading. I finally found a work around to get it mailed to each recipient. THE MOST FRUSTRATING part is every time I open the app to add photos for the current edition, I get the “spinning circle” and nothing ever loads. Tech support is pretty accessible via text- their reply is “Please update to the most recent version of the Chatbooks app, and then if it is still freezing you can uninstall and reinstall it. That should do the trick!” So what, am I supposed to uninstall and reinstall every time I use it? My phone has been updated as well as the app. If I hadn’t already purchased 3 annual subscriptions, I wouldn’t waste my time despite the appealing deal. I have at least been able to view the final printed product. Photos turn out a little darker than the original product.

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Chatbooks Family Photo Albums 5.12.4 Tips, Tricks, Cheats and Rules

What do you think of the Chatbooks Family Photo Albums app? Can you share your complaints, experiences, or thoughts about the application with Chatbooks, Inc. and other users?

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Chatbooks Family Photo Albums 5.12.4 Apps Screenshots & Images

Chatbooks Family Photo Albums iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 5.12.4
Play Store com.justfamily.Moments
Compatibility iOS 15.0 or later

Chatbooks Family Photo Albums (Versiyon 5.12.4) Install & Download

The application Chatbooks Family Photo Albums was published in the category Photo & Video on 07 November 2013, Thursday and was developed by Chatbooks, Inc. [Developer ID: 542523202]. This program file size is 208.56 MB. This app has been rated by 220,715 users and has a rating of 4.8 out of 5. Chatbooks Family Photo Albums - Photo & Video app posted on 14 March 2024, Thursday current version is 5.12.4 and works well on iOS 15.0 and higher versions. Google Play ID: com.justfamily.Moments. Languages supported by the app:

EN Download & Install Now!
Other Apps from Chatbooks, Inc. Developer
App Name Score Comments Price
Tilt-Cam Reviews 4.7 15 Free
Chatbooks Fireplace Reviews 1 No comment Free
HeyFam by Chatbooks Reviews 4.0 39 Free
Reel Time by Chatbooks Reviews 4.6 28 Free
Chatbooks Family Photo Albums App Customer Service, Editor Notes:

- Performance improvements and fixes.

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Find on this site the customer service details of Chatbooks Family Photo Albums. Besides contact details, the page also offers a brief overview of the digital toy company.

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