Belk App Reviews

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Worst online store website. Online site does not do these things: 1. Does not have a previous orders sections that customer can see what they have orders in past days,weeks,years. A. There is a place where it says check in order but I don’t keep previously ordered numbers so they don’t you can’t do any further checking. 2. When type something in the search bar and then clicking on the “go” button right after it, you can’t go back to the search bar where you typed something in to check on another item in drop down list as their isn’t any. 3. Also, I sign in the first time I go to the picture of the house on the far left( on cellphone app) to check and see what percentage of sale items there is. Then go back to main page and click on shop. And then I am forced to sign in and then go to the shop picture at the bottom pick out what I want and put it in bag then I should go be going to checkout but ohhhhh noooo, it makes you sign in again whether it is your account or guest or something else that I can’t remember. So then I pick guest as it won’t let me use my account and then when I click on checkout it forces me to use PayPal ( which is the second choice) Belks really needs to update their online shopping website very much. Sincerely, Janet Arthur

Sign in problems. It is a pain trying to just make a payment! Once again the site does not recognize my password. Then I sign in with my Belk card number and try to add my last four digits of my Social Security #. No number keys appear so I can do this. Then miraculously four dots appear in the box. Are they my #? I can not check them to tell if it is my number. Do I send anyway? Desperate to end this mess, I press apply! Nothing happens—— You must correct this. I will make no more purchases on my account. Lee Forbes

Using app. Disappointed yesterday when I ordered 2 pair of jeans for my son. Put in a size that would have fallen to his knees for 1 pair. Called customer service. Listened to music for a while-understandable. Then recording suggested going to Belk credit and sending an email. I did; explained my error, asked if they could change the error to the correct size. This was within 10-15 min of checking out. No one had started working on order yet. Received a response that “CUSTOMER SERVICE” was not allowed to make any changes to orders. I could understand if I hadn’t signed in to my account with 2 step identification or if my request was going to change the total that needed to be paid. Very frustrating. Also, I have spent a pretty good chunk of change at a Belks online. Somehow, even though my total is well above amount needed to use coupons; every time I tried to use any coupons I got $0.00 off-very different from when I shop in the store. This is the 1st time I have had these issues when using the app.

Someone hire someone to fix this. I have made two purchases online with Belk in the past six months. They have both been nightmares. If I weren’t so desperate to get the product I needed I would definitely shop somewhere else. I know people that work for Belk —-I want to support Belk!!! but it is almost impossible to buy something online. During this last transaction, I have had to login three different times every time I tried to check out. finally I tried checking out with PayPal and had to login a fourth time. someone needs to fix this. I don’t know anyone else that would do all this. In addition the last time I ordered from Belk I paid with PayPal and it was an absolute nightmare because I had to return things. Also my order was duplicated four times online. And please know, this is not me. I’m a website designer and an online instructor I know how to order things online. But something is wrong. For example, right now I have written this feedback to help. I can’t submit it because I have to choose a nickname and every nickname I choose is already taken 🤷🏻‍♀️ bypass the nickname and take the feedback

Belk forever. I am a completely devoted Belk’s customer! My mother always shopped at Belk and I have always done the same. My daughter is not as devoted as I am she will shop other stores. I won’t I always find what I want and the Customer Service is always the best. This last year has been rough on the shopping industry but the stores are open and people are shopping again. I shop online then just go pickup. Shipping hasn’t been bad even through Covid. Thank you Belk for keeping this penny pinching lady from going broke! I use my Belk Reward Dollars with coupons and sales and love it! Thank you! Happy Customer in SC

Absolutely awful. The prices are great but not worth the hassle of online shopping with them due to Synchrony bank they use has no communication with each other. If you call Belk CS they do not have access to card info as your order has already been cancelled, you MIGHT get a text confirming that you the cardholder made the purchase AFTER the order had been cancelled. When and however you do manage to get through to Synchrony after, at the very least 1/2 on hold, they will tell you it’s fraud prevention. Then, they tell you to place your order again. I placed my order again and……it was cancelled. So Belk can’t remove the cancellation or access to why it was cancelled. Synchrony cancels it for fraud prevention, yet the order can’t be reinstated to ship. Synchrony ,once I got through to them, said the restrictions have lifted and with no further issues. WRONG AGAIN placed another order, CANCELLED 😡 Only 1 of my 5 orders has been shipped without being cancelled.

Not all Belks are Equal!. Belk at Crabtree and Southpoint are classy and service oriented. There is always a goodly assortment of brand names and pricing is clear. Belk at Cary many times appears like a bargain basement. Pricing is confusing; I am tired of being told the sign is wrong or old. For example, Clearance price for a pair of Shoes was one cents less than the original price. The clerk verified this -.01 was so. Up to 70% off many times is 50% off. The clerks are wonderful, but I worry about management and and product choice—children’s section needs choice, not clothing from last Christmas. The same is true with some food products.

Mrs. Darlene@ Greenville NC store. This an amazing customer service representative, it was extremely busy that Saturday and she had a medical boot on her foot and the people kept coming, she was extremely pleasant and I know she was in an enormous amount of pain. She never complained and was in the best of spirits and I began to ask how she worked like that and found out she has recently lost her husband and was going to a funeral for her brother in law the next day. She deserves a raise and truly needs to be commended for her customer service. I was happy to have her help me!!!!!!!!!!!!! And will look for her when I shop again!!!!

Can’t log in on App. I have been having issues logging in on the shopping side in the app. It works great on a computer and on the credit card side in the app, but when I log in to shop, the app won’t log me in. I have already emailed support but was only told it will be forwarded to the correct department. I tried deleting the app and reinstalling, but still no change. It’s really inconvenient and if I want to “favorite” anything, I won’t be able to view my list since I cable get into my account. Im giving it 3 stars because I’m able to see my card activity and pay my bill but other than that, I can’t fully use the app. I hope it’s not an isolated issue and can be fixed soon. Thank you.

Beware of app updates!. For some reason, when I last updated my Belk app, my default payment switched from my current bank to an old account linked to my Belk card that I no longer use. I made my payment in haste as usual BEFORE the due date, and did not check to ensure the bank account, as it hasn’t changed since before 2017. Totally my fault, but an honest mistake. Upon receiving a call from Belk saying it did not go through for insufficient funds. Again I logged on and made the payment again in the same way just thinking that I must have been distracted and it didn’t go through. After a second call from Belk, I realized something was amiss. This time I checked carefully and found that the default bank had been changed. However, I was told that bc in the terms it says IFs twice in a 12 mo period results in account closure, there was NOTHING they could do. It hurt my credit score automatically. I’ve been a LOYAL Belk customer for YEARS and they are “sorry and wish there was something they could do.” I realize it was my fault but it was an honest mistake. I thought I would leave this here to help some other ‘very busy and use the app for a reason’ person who Belk will NOT help if you aren’t careful!

Never easy to just buy something. Can't get beyond your app's inability to process real time updates. Want me to use my new Belk card and defaults to my old card so let's chose my new debit card and then it defaults to my old debit card. I even re-added my new card and it defaulted to the old one (despite every attempt to choose the new card) which means the CVV doesn't work. Maybe it's in effort to force me to use my Belk card? Well they would be fine with me but that brings me to point #2. How can it show I have overpaid the amount for, be negative or wayyyy below my budget but will not authorize me to use my card, actually something random about a negative amount I can spend? I don't need this stuff just marketing made me think I should use my card and save another 45 cents oh and 5 cents if I pick it up! Back to my point, I have never missed a payment and quite frankly Synchrony is not being a good partner to Belk in the servicing arena. Especially since most of your loyal customers get better sales prices with the belk, uh hem, I mean Synchrony card. Get with the technology and banking speed of the 21st century...

BELK APP 4 SHOPPING. I find it backwards that any business of any kind TO NOT USE THE 10 DIGIT ZIP! With the shipping issue increasing, WHY WOULD YOUR COMPANY WANT TO PROVIDE A BETTER LOCATION TO HELP PACKAGE DELIVERY? Now I was not able to find or link to the 'payment company' from the app. There are SPARSE OPTIONS for ALERTS. I need to know that my email address will not be shared EXCEPT for BELK & the subcontractor that handles your billing! Most businesses that care about their customers have a way to opt out of all 'cookies' except what's required to run the app. It's your responsibility to assure that your credit card payment provider does not sell any of YOUR CUSTOMER INFO to others! I did have a email address for businesses with SLIMEY business practices that do not respect your customers privacy, however I had that & as I expected one of the businesses I had trusted has an employee that put my email address on the dark web WITH THE PASSWORD! I've had a security breach & I'm sure it's due to most all businesses that cannot be trusted to FORGET ABOUT PIMPING OUT your CUSTOMERS email address+. PLEASE DO NOT SHARE MY NEW EMAIL INFORMATION UNDER ANY CIRCUMSTANCES UNTIL I am able to set up a new doing business with EMAIL. In fact I"m going to change it back right now! The app has a clean look & like all apps where there is shipping involved, THERE IS NOT A WAY TO ADD INFO NEEDED FOR DELIVERY! JUST A HINT. ALSO I CANNOT FIND A WAY TO SHOP!!!!!!!!!!!

Terrible customer service. I recently ordered from this site and was very disappointed. I paid for the express shipping so I could have my item in 48 hours. I ended up getting it almost a whole week after I ordered it. I wrote an email to customer service. After I did this they sent an email no to reply to my message but just to say my item was delayed. I knew it had been delayed that was the problem. I paid quite a bit to get it early. Just to be cheated out of that money. Then ignored when I tried to get it resolved. I have shopped at this company for years but this experience has really changed my view of Belk. I don’t think I will ever buy from them again. Be careful paying for faster shipping or you may end up being cheated as well.

Store Pick Up. Today, I was in the Belk store in Mt Pleasant, SC. I saw several items I wanted, 5 to be exact. I did not purchase them in the store because I had left my $15 Reward Bucks certificate at home. I decided to go home order them on line and use the store pickup service. Thinking this way I would pick them up tomorrow. Once I had put the items in my basket, clicked on check out, selecting “store pickup”, I received the message “item not available in Mt Pleasant store”. This message was not just one item but for all of the items in my basket. I find this very hard to believe since I was in the store just an hour earlier and there were multiple items of the items I was attempting to purchase. If it is too much trouble for the Belk store in MP to offer this service then the website should just state “store pickup service not available in MP”.

LOVE LOVE LOVE. I love BELKS I love their ad I love their customer service I love their products I love their sales I love their rewards I love everything about BELKS! New update, I’m not real happy with their new format. It is harder to navigate and more confusing. The one thing I wish BELKS would do is to put everything in the continuous viewing ability not having to go to one page then to two then to three them to four, and so on that is upsetting and if you look at an item, it starts back at the top and you have to go to see the whole list again they need to change that it’s very aggravating and I get tired of looking so they will lose sales in my opinion but I love BELKS and their sales. I just don’t love their format on their app.

Avoid the Belk App. I made the mistake of adding this app to save a few dollars at checkout at my local Belk. Bad mistake… now I get 3 or more emails daily with way too much advertising of pretty much nothing, the same sale items over and over, and mostly geared towards females and I am a male. I daily have trued to unsubscribe and it always says it will take 24 hours… in other words it does nothing. Why 24 hours? Should be automatic and instantaneous since there is no need for any 24 hour review. For weeks now I get more and more unwanted Belk garbage sales material that I do not want or need, since the point of an app is to allow you to peruse sales and items onnthose days you plan on shopping. Belk has lost me as a customer and hopefully they will go out of business soon since otherwise I will have no other way of ridding my mailbox of their crap without changing email addresses.

Great selection. I love shopping with Belk. They offer a better selection of gift items at great prices versus the everyday department stores. I was able to shop for unique baby shower gifts for my new grand daughter, and even found adorable mermaid items that I hadn’t seen anywhere else! Shopping from my phone through the app makes shopping a breeze with my busy “no time to rest” life. Belk also has some of the best coupon deals I’ve found anywhere! They are always helping to save rewards card members even more.

Following in Nana’s Footsteps. My Nana raised me and the only credit card she ever had was a Belk card. She did my back to school shopping with her Belk card. Would always ask me to go with her when she wanted or needed something. And it will always remain one of my fondest memories of her. Belk isn’t the only credit card I have, but it’s the only one I have that’s dedicated to one store/department store. The rewards are great. I’m always so pleasantly surprised by all the really cool, stylish clothes I find here. It’s been a great experience so far. Always clean. People always helpful. The sales for card holders are fabulous. Happy all around.

Account issues. I’ve tried several times to get this corrected and don’t expect this to work either but it doesn’t show on your side but I have this account and an old one that keeps showing up. It has caused me to be late with payment because the old account shows I owe nothing and I mistakenly assume I’m looking at my active account. I’ve tried to get the old account removed because it won’t let me go to my new account. Every month it’s a chore to find my new account to make a payment. App is useless! I have to go thru hide and seek to find it finally remembering I have to bring up FULL website to make a payment. I just want ALL of the old account wiped off. Please!! Thank you

Consistant. While most Apps give you information you may want, but the Belks App gives you more. It has been Professionally created to aid the customer to pay ones bill; It gives the customer their balance; it gives the amount they can charge; and, any REWARDS they have achieved by being their customer. Everything is there — on the one site. You don’t have to look on any more sites; it’s all there and is CONSISTENTLY updated for the customer’s convenience. Thanks BELK!

Not easy to enter coupons. I tried for several days to place an order but the discounted price would not show up on the order list. It also wouldn’t take my birthday coupon. I tried several times, I called customer service 3 times and one person suggested I try on a desktop computer and the other two had no clue. I tried emailing a request for assistance and got back a message suggesting I call customer service. I never got the order to go through though the polite service reps all agreed the items were showing as “on sale” and there must be a glitch. I did not get to use my birthday discount nor access the sales. ☹️ Very disappointing! I have used the app before with no snags so it does work- they just need a plan for when it doesn’t. Apps are not helpful if they don’t work. I like Belk and their quality items.

Security flaw within app for IPhones. Since the last few updates, the Touch ID (IPhone) feature no longer works! The app loads and opens without using Touch ID as a security measure. Please work to restore this function. Also the payments are not updated immediately with Synchrony Bank especially if you pay through this app and set it up to draft the payment from your checking or savings accounts. Coupons and rewards should also be accessed on the final payment step/window.

Paying bill on app problem. For the last few months, I have had a difficult time paying my bill through the app. It tells me my password is incorrect and then I try too many times and it makes me change it. The password is correct. So, I change it anyway and then next month- boom - same problem. Now it works when I shop and login to charge on my card but doesn’t work to pay my bill! Crazy! Please fix it! I do love Belk, but may be forced to go back to mailing a check. Don’t have time to change password every single month!

Updating my dress wardrobe. I enjoy shopping online at Belk’s. Selections are well represented & navigation is very easy. Sale items are presented in all categories you select, allowing you to make purchases without feeling that a savings was missed. Adding any applicable coupons or discounts is easy at checkout, website also lets you know coupon discounts when viewing each product. This definitely helps in making good affordable choices. Thx Belk for helping me & my beautiful wife update our wardrobes. Datachip1258

So disappointed. I spent 4 hours Monday night ordering my Christmas list for my family with my new credit card. Went to check out and it froze. Finally the site started working but several items were now unavailable. Got all that fixed but it said my total was over $5,000. Went back in and found everything was in lots of up to 10 for each item. Cleared that up and was ready to use my reward card and they wouldn’t take my I and my password. I hit the button for help getting my ID and my password but I needed to know these to get help so I decided to pay through Apple Pay but they said my shipping address was invalid. After 5 tries it took my shipping address but then it said my email address was invalid. I couldn’t deal with it anymore and decided I would go back Tuesday morning. My cart was empty. The 42 things I wanted was all gone!!! I did start all over but they wouldn’t let me use my first time shopping w my card discount! I’m unable to go shopping so I was stuck. I will be really hard up to use the site again!!!

Overall useful but huge bug. This app is overall useful. I can look up sale prices while in store through the barcode scanner without hunting down a salesperson to verify. Sometimes it’s even cheaper online than in store this way, which Belk thankfully honors. I also like that I can pay my credit card bill within the app instead of logging into the separate website as I would have to do without it. My main complaint with this app is that anything I have favorited becomes un-viewable. Any time I try to look in my “favorites” tab the app completely crashes, taking me back to my phones Home Screen. This is frustrating because I can’t always remember what brand/style I favorited while browsing the site to just look it back up as easily as viewing within my favorites folder. Belk definitely misses out on more sales because of this.

Frequent shopper. I want to compliment Barbara in the women’s dept at Northpark Belk store in Jackson ms. I was making online returns and didn’t seem to have adequate info on my account for her to make my returns Instead of turning me away to figure it out in my own Barbara took the time to research my account, find my purchases made online and help me with my returns Thank you, Barbara for being an excellent customer associate! Barbara is definitely an asset to the Belk team! I really appreciated her kindness, patience. and knowledge to get my problem resolved!

On line Shopping. As far as buying makeup, perfume or certain items, online shopping maybe a lot easier for some, but I believe people like the experience of getting out and going. When purchasing clothes though, I do not like buying them online. I like trying seeing the material and trying it on and seeing how it actually fits. Just because I love it hanging up, doesn’t mean it’s going to look good on me. Also, one size does not fit all. It depends on the material and how it’s made. I have tops that range from Large to 3x that I wear. And the hassle of having to send stuff back is a nightmare.

Love Belk & Love the Belk App‼️😀👍. It is always a pleasure to shop Belk’s. The store is super clean, neat, well laid out and all merchandise is great quality!! I love shopping for bargains and Belk offers fun shopping😄‼️ I also love shopping for specific items desired - and finding sale items not always available at my local Belk. I recently called customer service for help w/ my on-line order - and the customer service rep was knowledgeable, extremely helpful, and was genuinely interested in helping me… and did an exceptionally good job‼️ Belk is my favorite store‼️😀

Just Too Much!. I can safely say I am a Belks Gal hands down. I shop almost on a weekly bases. What I love most (besides their products) is the customer service. I purchased and item (super fast shipping) and when delivered it was wrong ( this doesn’t happen often). I reached out to a representative via email and she told me what was delivered is correct. I must say it didn’t sit well at first so I sent her a photo copy of my order from my phone can you say convenient) . A couple of days later I had an apology, and my order( a matching king pillow sham from precious order on the way). Their ability to correct the situation swiftly won me over. It wasn’t “just too much” to take care of me! #foreverbelks

Need shopping carts. My sister and I enjoy shopping at Belk. Our problem is that we both are older and would greatly benefit from shopping carts to put all of our items in. Our arms get tired of carrying our items plus what few carts you have are always out being used. I was informed that in order to get a cart we have to be there first thing in the morning and that doesn’t work out for us. Also we both have just became weary of trying to carry our purchases plus our pocketbooks (purses) and just called it a day and cut our shopping short. Sure we could lay at counter but we don’t care for that as items could be put back , etc. If Walmart and all the other stores can have shopping carts why not Belk?? I think it will cause sales to increase. Thank you for all you do though that the other stores do not do. We love Belks!!!!

Frustrating website. I’ve shopped at Belks for 50+ years and trying to shop online is miserable because the screens tend To jump around when you’re scrolling. Then try to sign in to pay, change password, pay or any utility and it is a mess. I finally asked to change my password and an email was supposedly “sent” but never arrived. I decided to check out as a guest which I’ve had to do before. It took me 45 minutes of trying to order 3 items, use Belk rewards dollars and coupons then to check out as a guest!!! This was after I’d received an email inviting me to stack my coupons and sale offers! Guess what, change email arrived 20 minutes after I’d checked out as a guest. I have never left a bad review but this experience was totally frustrating.

Can’t get rewards money that Belk says I have. I have received emails saying congratulations you have $$ rewards dollars to spend. Then I go to the help line and they say, yes you have $$ reward dollars let me switch you Belk and they can help. The next thing I know I get a recording saying it is after hours and I need to call them back 😤. I was trying to make a purchase that had limited availability. Then I get a notification in the mail saying that I switched to email notifications for my credit card. If I did that, I didn’t mean to and now I can’t find a way to change it. Please advise. Cathy Gorin

Excruciatingly horrible customer service. I just spent 1 hour, 15 minutes on the phone with a customer service representative who seemed inept. After she finally realized she didn’t know what she was doing, she put a supervisor on the phone — who frankly wasn’t much better and identified herself as Taylor in North Carolina. To make a long story short, I wasn’t aware that the current 70% off sale on your website is for Belk credit card holders only. I own that. However, it should NOT have taken that long for that to be explained to me. There were other things that occurred during the telephone call — while I was on the phone with the initial CSR — but honestly I’m too annoyed/angry right now to even get into it. Suffice it to say I do HIGHLY DISAPPOINTED in the extremely poor customer service I just received.😡😞

Email BOMBARDING!. I promise you I will never shop with this company either through the app, online or in their stores! I made an online account with my name, address and email because I was thinking of ordering a purse, which I did not do. I did NOT sign up to receive irrelevant emails, nor did I want them. However instantly I was bombarded with 6 or more emails A DAY, EVERY day starting in the middle of the night while I was trying to sleep! I’ve made many attempts to try to stop the emails. I get a screen that says it may take up to two weeks (yes 2 weeks) for the emails to stop, but they keep coming….at least 6 EVERY DAY! Yesterday I started receiving the emails at 3:00 AM, then another one at 9:30 AM, then 1:20 PM and again at 5:30 PM. In only 12 hours I received 4 friggin emails from this company with 12 hours to go! This is such an invasion of my privacy! This company obviously has NO respect for their customers. I’ve had no problem stopping emails from other companies, just this one! They refuse to respect my wish to unsubscribe from their emails! This company won’t even let me remove my name, phone number or home address from my online account. I’ve and tried. My $$$ will go elsewhere! 😤

Bug Fix Update review. I see some of the comments are the same reading the new iPhone 13’s, the app use to work phenomenally, but all I can do is login go the app of the iPhone 13 with 5g. I am not able to shop or do much mor with out getting the spinning circle of death only for it to never work. I also have an iPhone 11 for work and the app works just fine shopping and all. I’ll just have to use the website versus the app until Belk can get this issue fixed. This is an update to my previous statement with issues. Just as everyone else has noted the app is useless as I am still unable to purchase anything using the app. The app no longer loads my cart, allows me to add items to my cart, or check out. The most that I am able to do in the app is browse. Still just have to use the website versus the app.

Favorites bombs out. **Newer review: I’ve taken items off of the favorites when I find them, but I can’t remove the ones that are sold out because they no longer show in the lineup, which makes sense. But they still appear in my favorites list (before it bombs out and tosses me out of the app). **New review: favorites option is still throwing me out weeks later. There are over 300 items. I would gladly clean it out, but it bombs out before I can make changes. It throws me out just scrolling through clothes, too. 😞 **Old review: I like the app. I am having problems when I try to open “Favorites” from the account menu. It throws me out of the app every time.

My Belks. We have a great store in Gastonia,NC. Good location and hours. There is a good variety of clothes, shoes, purses, fragrances and Makeup. Jewelry is very affordable as I have several pieces bought from the fine jewelry department. I love the fact I get reward dollars every time I use my card. Easy payment setup and I can see each purchase that was made with my card quick and easy. The cashiers are ver nice and help out any way they can to get us the best deal for our money. Easy return also. I enjoy going shopping at our Belks store very much. Kathy Smith

The Worst App and Site EVER!!!. I have been trying to order for the last two days. I started last night, the app kept saying something was wrong with the page and my order was not complete. I tried another time the same thing, but it would say complete, but give the sorry page error. So, I called this morning, and was told that that transaction did not take and that I can try again. I have gone online this time and it did the same, but once checking the app, it did show that it was pending, and the amount had been deducted from my account. Although, I just checked again because I had not received an email or anything giving me a confirmation number or anything. I check and what was deducted, was no longer showing. I’m thinking all these pending transactions will show up later, as I read from another review. It’s sad, when you call and no one can help you, it seems that they aren’t interested in making any sales. I guess, I will do my shopping elsewhere, but make sure I’m not going to be charged for these pending transactions. A waste of time…..

Belk App Review. This app has made shopping so much easier. I love how simple it is to find everything I need. I’ve been able to save so much money through the ability to narrow items down to those that are on clearance, sale, or are a doorbuster. Coupons & Belk bucks can be found on the app and can be applied at checkout to lower the total cost of purchases. The only downfall with the app is that it occasionally freezes & will not refresh. This usually happens after spending a long period of time on the app & turning the phone off and on will usually fix the problem. Overall, I highly recommend getting the Belk app.

LOVING BELK. I love having the Belk app in hand. With just a click or two I can see what my balance is, if my payment is due, my Belk rewards and the best of all everything that is on sale. Sounds strange this coming from a woman but I do not like to shop trying on clothes is the worst for me. So again with a click or two I can order what I want and if they don’t fit I have a choice to return them through the mail or take them back to the store. So convenient. So yeah LOVE LOVE the app. Great job Belk, here’s you one more satisfied customer. !!!!!

Salesperson. A little over a month ago, I passed out in the Waynesville Store. Your salesperson MARTHA at the woman’s wear register was amazing! As I stood in line she asked if I needed a chair and at that point I thought I was ok. I thanked her and said no. When I got up to pay down I went. She was right there. Went and got help and was always attentive. Martha was by angel that day. I appreciate her and never forget her. If you have an Accommodation Program please thank her. She is always a great employee and I hope Bell’s appreciates her as much as I do.

Pick up options. I love that I can order online but I really hate the way the local store search and add to bag feature is not user friendly. Even after sliding the button over to the store I want to shop at for pick up.... I still have to check availability (this should be automatic after sliding the button as stated previously). And what’s even more annoying is having to check every size !!!! Individually!!! That made my shopping experience take over 3 hours!!! That is madness! I also have noticed that the entire store is not on the site. Things like candy I have seen in store, and tons more. Plus, I should not see items that are NOT available in my store, again another issue I noticed hunting for sizes in my store that WERE available for pick up at my local store. Just make an option to ship if the item is not available in my store because all it says was not available or something. Very frustrating trying to make purchases!

Prom. Ok listen, my prom is in a week. I’m always working or at school so I can’t ever go out and buy one. Today, I travelled from one Belk to the next trying to find a prom dress (obviously, you don’t carry bigger ish dresses). After going to the last store and being told “No, we don’t carry prom dresses, but, we have a catalog if you want to look through that”, I just go online and end up buying a prom dress that won’t fit my boobs. Ok, ok, not even five minutes later I get an email saying my order has canceled. How? Literally, how? My card is fine, I’ve used it before to buy things in store and online, so what the heck? Contacted customer support, nothing. Called the numbers I was given, nothing. I’m literally screwed.

I am back: You did it.. I have sent in numerous complaints about the terrible website for Belk’s. I ended my relationship with Belk’s and my Belk’s Elite Card. I grew up shopping at Belk’s since 1955, purchasing all my school clothes and Sunday church clothes. After finishing High School, and when I was of age, I got my Belk’s credit card. I bought all my clothes and shoes and accessories from Belk. Actually bought everything I needed to live from Belk’s. I love the bonus bucks and bonus rewards. I miss a lot of the older Belk’s. We were given so much more. Free gift wrapping, shopping bags, and the best sales than any other stores. I bought my daughter’s clothes at Belk’s until she was buying her own. She still loves Belk’s and buys. Thank you for updating the website. I can actually get to all my activity I need in one place and can see it. I like it. I am back now. Going to shop right now. Betty Ann Galant

UNBELIEVABLY BAD. I have been trying to order one item since 11 a.m. I have had to put all of my information in so many times that I’m sure the hackers are delighted. To say I’m frustrated is an understatement. So far I think I have paid. 4 times, created new account twice only to be told that that email address is already taken. So I tried to cancel— no good. I’ve tried calling. I was put on hold for 30 minutes, and then they just hung up on me. I called back and I was put through the same dewloop again. So the bottom line is I started all over. This time I got all the where are you to the end and was prompted to create new account. I clicked out, and now I’m going to see if I get any emails. If not, I plan on burning my card.

Bras today. I shop Belk a lot. I buy a lot of my clothing for myself and my family here. There are some items that I am not so crazy about but it doesn't keep me away from one of my favorite stores from clothing all the way to bedding to my bath kitchen and much more. Oh not to mention the beauty department that I spend tons of money there, can't seem to find that one kind of perfume that I just can't seem to live without. So I buy a selection of kinds that like and so that another downfall of mine. I may have to ask you guys to add a building department so you can add to my closet for just my shoes to have their special place. My husband has really enjoyed your store is closed, because it has kept me home more. Thank you for a really nice place to come to shop. Very nice customer service for the customer, they are a very big help when needed. Also thank you for all the different clothing for all ages and selections of clothing for all to shop. You make it a very nice place for families to come and so a all in one shopping day. Thanks for all you do. SC.

Worst app. It is utterly frustrating to try and work with this app. For starters the webpage requires a login name and password, the app does not recognize the login name and asks for email for that purpose. It keeps on reporting login errors. I spent almost one hour on the phone, they ended up hanging up on me. No help whatsoever. If I want to use the app, I must checkout as a guest and forfeit all my coupons and rewards. INSANE!!!! The response from the representative before she hung up on me was: “it’s two different softwares”…. Really??? What kind of idiot do they think is calling for help. Please this is a cry out to the app developers: the website works well…. Make sure you FIX the problems in the app so customers can use it as I am sure you intended to. So far, up until today, this app is absolutely useless.

Usually have great experience using app. I recently started shopping for my niece and nephew for back to school stuff. I had added everything I might buy to my cart, but as I usually do I changed my mind about several items after I had looked at everything. Wanted to remove my least favorites as my total had added up very quickly. However, my app is not letting me remove any of the items I don’t want from the cart, so I cant check out. I have tried multiple times, for the last three days and it still isn’t working. I have 29 items in my cart and can’t keeping shopping because I have the “maximum amount of items”

Hate this app. This app is absolutely terrible. I hate this app. I ordered from it one time about 2 years ago, it charged me three times for my order, which was over $200. Never got that money back. I would call belk, they would say to call my card company, it was a prepaid card and they said it was on belk. I called both places multiple times and just lost the money. Whatever. I deleted the app and didn’t redownload it for over a year. And when I finally did redownload it, just to use the coupons in the store…. Now I decide I may try to place another order and I can’t even delete things out of my cart. I put things in my cart so I don’t lose it, but if I find a better option I want to take them out and it won’t even let me. I’ve tried one item at a time and every single time, an error occurs. It’s just stupid.

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Disappointing. It’s been over 4yrs since I saw this company advertise on Canadian television and still we are unable to purchase from Belk unless we have an American address and credit card 😡😡😡😡😡😡 so disappointing It is now 2020 and still unable to make Canadian purchases😔😔😔😒😒😒

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Worst User Interface and Experience. First off, this app is not accessible for people who increase their font size for easier visibility. If you’re the developer/ui designer for this app you should be ashamed for not following basic user experience guidelines of accessibility. Second off, I’ve been running in a loop of trying to apply a coupon that will “magically” disappear when I get to the checkout and also randomly apply earrings I’ve never looked at to my basket. This got so frustrating that I just had to cancel my whole order. If you won’t put the time and effort into making a working app why even have one?

Bad update?. I have used this app multiple times without problem. However, the last few weeks everything goes fine until I get ready to checkout - then it is a continuous spin and will not ever let me place my order. When it done this right before Christmas I used the site to finally place my order. I noticed there was an update a week ago, but unfortunately I had the same problem today. Definitely still not fixed, after several tries I gave up.

Love it!. This app is great. I can access my Belk card through it along with checking my account balance and make payments. Great filters to narrow things down since there are so many items on the site. I also like that they have a pick up in store option. The only down side is that it doesn’t show all of the products that are in store. There are a lot more items if you go in to the store.

Best dept store shopping app!!!. I was browsing in a Belk's one Saturday and a kind sales lady walked up to me and asked if I needed any help. Then she asked me if I had downloaded the store app to take advantage of the coupons. Until then, I didn’t even know about the app! I’m so happy she told me. I absolutely love the convenience of being able to access coupons instantly! Two thumbs up Belk’s!!!

Belk Capital One Card. Anytime I’ve ever had to call customer service . I’ve talk to the most polite and professional representatives. My question’s were answered without the hem-haw you receive from other credit card companies. I simply love that they are more concerned with helping me than trying to hook me into things I don’t need . I will forever be a proud Belk customer .

Wardrobe. I bought an entire new wardrobe online from Belk. Many things came soon an many things fit differently than others. I was able to go to my local store and return the things that did not fit using my phone receipt. I appreciate the ease in returning items and will continue to shop online here at Belk.

Improving during turbulent time!. Belk has really stepped up their game during the Covid pandemic. I see them working hard to get systems in place for online ordering, improving on their shipping process, putting processes in place for store pick up and improving their website. There’s more to do but they’re definitely moving in the right direction and it’s been a pleasure to continue to do business with them during these turbulent times.

App won’t me login. I have never been able to log into the app. I can only use the website, I’m using the same login credentials but the app has never worked for me correctly. I just wanted to check the status of an order and even the website made me login three times before I could view my account. This has been an ordeal and I probably won’t order again due to the difficulty. This was a birthday gift and for some reason the order was split into two packages. One arrived today and the other part won’t be here for two more days. I ordered a week ago today. The experience with this company has been underwhelming and frustrating.

Wedding Registry Purchase. It never gave me an opportunity to say this was a gift or write a message for the gift. It also didn’t pick up the address from the gift registry to ship directly to the bride ad groom. I’ve never sent a gift from any other registry without these options. It also didn’t give me an opportunity to sign into my account once I was in check out and didn’t realize I wasn’t logged in. Plus if didn’t remove the items from the registry.

Belk Synchrony Credit Card. Can’t find a place to print latest bill or credit card statement. If I missed this, please email the directions for me. I would like to be able to print the ACTIVITY PAGE and the next page. I changed the star rating to 3 because the rest of the app functions are clear to see and use. I would like to setup an automatic payment for the minimum payment to be posted before the due date but I did not see a place to do this. Is this possible?

Bunnyk. This is the first time I’ve actually ordered on the Belk App (I’ve ordered before by phone or through the store)... I’ve been wanting to shop online before but we are retired & do not have a lot of needs!! When getting to the payment part it’s been helpful with the red notes!! Thank you for your help during this awful Pandemic! Y’all be safe too!

New version has some issues!. First, I Love Belk! It’s always my first choice whether shopping for myself, or gifts. This new app...very frustrating! You click on ‘click to enlarge’ and all you get is a screen that has all the views, about the same size as they were before you ‘click to enlarge’, and you can’t zoom in on them. It’s useless and frustrating. The old version was very friendly to both enlarge and zoom. I have passed on purchasing some items because I can’t determine certain things without zooming. Please fix this!

Done!!!!. Just used my last reward with you guys after I just paid my account off!!! Had some items from end of December and January that I didn’t get back to store until last month only for them to refuse them and insult me by telling me they would give me $4 for $30 shirts!!! I understand return policies but I also know this is not normal times!!! I was very disappointed in Belk as a company over this!!! With stores being closed for months I would have thought they would have tried to take care of the customer!!! I have had my belk card for a long time and belk was my favorite store but I won’t be shopping it anymore!!

Best store ever!!. Belk is one of my favorite stores, I always find something that I love whether on-line or in the store. I prefer to shop in the store; however, COVID-19 has forced me to start shopping on-line, but I have the assurance in knowing that I will receive the same great services because its Belk. I can’t wait to open my new purchases, whenever I wear something new, my friends know that its Belk. At work and at home, I am known as “the Belk shopper” and I consider this a great honor. Marietta Lofton

Belk App is easy to use. The Belk app is very simple to use and easy to find items that you are looking for. I love it, and the local pickup and delivery. It’s made my life just a bit more calm, not having to take a few kids and forget why you went to Belks. Pickup is fast and I haven’t used delver from store yet, but it won’t be long. +++ Please consider more carts. Several ladies need the cart to help stand and use it to not fall. It’d bring back more customers from 50-70 is my guess.

River Hills Mall in Kerrville employees very helpful!. Associates in River Hills Mall Kerrville including Patrice, Liz, Tamara, Lisa, Kathleen, Maggie, and Michelle In jewelry and Michelle in fragrance are always friendly, professional and go the extra mile. The store looks great and all of management are obviously hands on and great leaders. ( Chris, Vann and Karina) Kellie is great on visual. I only order on line when I can’t find exactly what I need in store which is not usually an issue. They always offer to order for me. Thank you!

Can not edit my cart. I have shopped at Belk consistently for the last 2.5 years. I buy all my clothing from there. Recently if I put anything in my cart it is in there until it becomes out of stock. I am unable to see what is in my cart, unable to edit my cart, unable to to BOPIS which I love to do when I don’t have time to shop in the store. This started about three weeks ago. There are things in my cart that I know my local store has but I can not order them or change anything to my cart unless I order everything that is in it???? Please fix what ever is wrong with this. Thanks.

Love Shopping Belks!. Shopping online with Belks is awesome. The filter is sorting everything especially the coupons it’s so easy I get carried away and want to order for myself, my children, my hubby, to my friends! It’s so easy and I am reassured as we can return anything if it doesn’t suit us as we can’t just rush out and shop right now! This store I pray will be blessed to stay in business for as long as I live for my generations passed over and over!

Website. I also have problems with website. Thought it was me and my internet service until I overheard others in the store saying the same thing, and reviews online. I order a lot online. It is almost impossible to reconcile charges with orders. It would be extremely helpful if order number was listed beside each charge. For example, one of my charges appeared as Dark Roast which I assume is coffee. Never ever ordered coffee. Finally figured out the charge was. Please please correct this. Tempted to start ordering one item at a time.

Areas that could improve. I selected items and put them in my cart. I went back to fill in billing info and address. When I returned to the cart, it was empty, causing me to have to go through and place things back in the cart. Though I had entered a few I liked in Favorites, it was also cleared when I returned to it later in the day. I don’t know if it has something to do when signing out of the app and return.

App in progress. Shopping on the app was a smooth experience. Removing items from my bag was not as simple as slide and click REMOVE, like most other apps. I was ok with everything until the payment screens. THEY ARE TEDIOUS. My ApplePay would not work so I created an account. When I entered info about location and payment option, I timed out at least twice. I had to restart the app. If I wasn’t getting such a great deal, I would have abandoned this purchase. Fix the account setup, especially payment screens.

Messed up. This site used to be easier to use. Now it’s hard to just get to what I’m looking for without jumping through so many hoops. Sorting doesn’t work well either. Also, some items show up when looking at “sale, lowest price” and others in “clearance”. Shouldn't the clearance items be included in the lowest priced ones? Also, when I place an item in my bag I’m asked if I want free store pick up and when I say “yes” I’m told its not available. Bedroom slippers are hard to find. Checking kitchen dining and entertaining I tried to sort lowest to highest. It showed nothing below about $340! Then I found dish towels for $7. They really made the shop spend hours and work hard. Your IT is lousy.

Issues every single time I use app. I have issues every single time I use this app. The issues are wide and varied. Discounts won’t apply, items out of stock won’t let me delete them, I can’t check out because it says my address it’s the correct when it is, waste of hours putting things in cart only for them to be out of stock by the time I try to get everything resolved IF I ever get it resolved. Most of the time I don’t, and I usually end up going to the website and starting all over. This app is horrible and needs a TON of work so it actually works.

Pleased Belk Shopper. This App has everything I need in one place and is very easy to maneuver. The best thing about the app to me is that, the store price matches most products online from their website. If they cannot don’t be rude to the associate it is not their fault they are just doing their job the best they can and not just responsible for your wants and needs they have 5 other tasks they are responsible for that day also.

Much better than website. I had a gift card I wanted to use but the website was so difficult and slow to use-I have up and downloaded the app. The app was much faster and easier to use. My only complaint was that occasionally the pages would jump back up the page after looking at a certain garment. Other than that, no problems at all.

So easy to keep up with your rewards and coupons!. Often times I would get rewards and coupons in the mailbox and then they would get lost, outdated or forgotten! I now can keep up with everything on the app and not have to worry if I had grabbed the right sales flyer with my coupons or my Belk rewards ticket, because I always have my phone on me!

Exceptional merchandise at the touch of my finger tips. I’ve been shopping at Belk for many years now, both in store and online! I was so grateful when they started their online business making shopping easy. Now they have added the Belk app for the ease and comfort of their customers. I can shop while waiting patiently at DMV and not focus how long the lines are, while waiting at the doctors office, etc. LOVE YOU GOOD FOLKS AT BELK!

Don,t like as much. I do not like the new site as much as the old one!!! It is slow and it is hard to search for items. Then if you look at an item you go all the way to the home page instead of where you were. I will just have to use the website and not the app and try that. If that is a hassle also I am not sure what I will do

Needs some updates. There. Oiled new better search and filter options. For fine jewelry you need to add the option to add the warranty plan if you want it. It’s too much trouble to buy online and later get the plan added. You also need a better way to track the warranty for items it was purchased with. There should be an online site or some. Also this field has white text instead of black making it fun to leave you a review!

Be aware. As I checked out it appeared that I had purchased the same item twice therefore, I went back to look at the items. I didn’t order the item twice so I looked at the bottom of page that said proceed to check out, Once I accepted it was to make changes. I noticed it was the price before my discount so be aware before you proceed to final check out. If you go back to edit it will take your discount and you can’t change it!

Lousy Service on this site. I have tried on several occasions to order using my Belk card . The site kept telling me to put my Belk credit card number in, which I did 6 different times and it never would take the order. I finally used Pay Pal which then Belk would not let me use my Belk Reward Dollars which had to be used with a Belk card. The date runs out tonight which is dirty.

I love belks. It’s so easy to find everything and when you need to check out it’s so easy all you do is put in your card and you put in your information of your name and that’s all then you can check out. It’s easy to sign up to are you need to do is put in your name your address and your email and maybe even your phone number that’s as simple as it gets so that’s all you need to do.

Review. I love Belks! The app shows me everything! I am caretaker for my 81 year old brother, and am currently taking care of my sister in law/ best friend after major surgery….So I have very little free time. I love to go to Belks when time permits, I always miss using my ten dollar coupon too! But, I really love the app & I don’t like shopping online, but I have done that in the past! Thank you for your store… your products…and your staff. The store associates are always knowledgeable and friendly.! Thank you!

Favorite store. I love belks they carry all my favorite brands. I don’t shop on line very much. I love to shop in the store. Most of your employees know me when they see me. They are all super nice and helpful. I get very lost in time when I’m in there. Especially the women’s store. Thanks to all your employees. Especially in purses. Rhonda and Cathy. I do miss Lucy who use to work in shoes. They all work hard to find you what you want. Makes me feel very vip. Suzy

Prom. Ok listen, my prom is in a week. I’m always working or at school so I can’t ever go out and buy one. Today, I travelled from one Belk to the next trying to find a prom dress (obviously, you don’t carry bigger ish dresses). After going to the last store and being told “No, we don’t carry prom dresses, but, we have a catalog if you want to look through that”, I just go online and end up buying a prom dress that won’t fit my boobs. Ok, ok, not even five minutes later I get an email saying my order has canceled. How? Literally, how? My card is fine, I’ve used it before to buy things in store and online, so what the heck? Contacted customer support, nothing. Called the numbers I was given, nothing. I’m literally screwed.

Online. Using your website for shopping is very easy, especially reviewing, editing and deleting options on my items in my shopping card. The other feature is the checking out process- I could easily make changes. I was never kicked off the site and having to refill my information.

Online order. I have been trying to place an order on line. When I was unable to complete my order, I went to the store to get some The first sales representative sent me to another sales rep. She did take time to help me. The purchase I wanted was a special buy one, get one free, Estée Lauder, 1.7oz Advanced Night Repair Serum. It is an online exclusive, it came to me in my email. I got to the payment point, and the web sight would not give me the free one. The rep gave me a phone number, told me to call it for help. They are closed. No one in the store could help me. I will call Monday morning, sure hope I still get the special!

Oops! Something went wrong, try again!. 😒 Yeah. I just updated my app and that’s the message I’m getting when I try to edit my cart, or add anything new, and I’m trying to check out in a hurry!! Well I hope this is fixed soon bc the last time this happened, I just ended up spending my money somewhere else. This is not the first time. I’m sorry if I sound cranky, but I really was looking forward to buying these things. I’ve been carefully adding to my cart over the last few days and now Im making final decisions but it’s not going to matter bc the app doesn’t work.

Manager Disrespectfulness. I needed help checking out and the tone of voice that George displayed is not one of a department manager/store manager. If he is this way with me, how many more customers he has disrespected who did not complain? I have worked in a Belk store for 18 years and we were never allowed to display our displeasure of assisting a customer in that way. George asked me, “Do you want me to stop helping another customer to help me”? That was a very indignant response to my simple question of asking for assistance. Please, please train your manager with better customer service than this or you will lose customers.

New Customer. I learned about you when I saw someone just days ago wearing one of your items that I loved! I was excited to sign up & get your new customer discount, but was so disappointed when I filled my cart with the item I saw & a bunch more only to find out at checkout that none of them applied for the discount because they were on clearance. Especially after seeing the cost of shipping as well I had to remove most of the items from my shopping cart. 😞

Simple to use and coupons are available. I’m new customer so far easy to use for shopping and coupons and rewards earned are nice. A lot times it says I had rewards to use and don’t see anything credited also text notifications would help a lot. Trying to enroll in paperless billing as new address some mail delivered to neighbors on other item.. want to stay safe privacy

False advertising on sales until 11:59pm!!. Every time I have taken the time to place an order with beauty and fragrance with the 25% and the additional 10% off for pick up in the store, there is always a problem. The system automatically will remove the gifts with purchase, or will tell be unavailable at the store for pick up, and even will say it is our of stock. Then you must renter everything again for your order and this will continue until 11:59 pm. Then the system automatically removes the discounts and the gift with purchase. I do believe is a money making scheme. I will not order anything else from Belk!!

Incredibly easy and efficient app to navigate!. The app is easy to use, great to find beautiful and quality merchandise! Navigating the app is quick and you can find all the merchandise categories easily. Purchases through payments on your Belk card are are fast and easily accessed!! What more could you want from an app? I’m from Raleigh and loved my Belk store there. Now enjoying my Myrtle Beach home and so happy Belk is here too! SRJ

Not real user friendly. I love shopping Belk, but I don’t find that applying reward dollars online is easy. I have to do multiple logins to get to the certificate, then the site requests that the very long number be entered manually, which means I have to log into another device to see the numbers and enter them at checkout. It’s clumsy. If you have Belk dollars, and you’ve logged into your account, why not a link to just apply the credit? I’ve wasted some credits because it’s too much work.

Great customer service. Nadine was wonderful she help me with my dress she looked at what I got I told her I wasn’t real happy she help me go find another one she really went over and beyond to help me she’s at the Belks at Northlake mall and she was great and older lady with short gray hair she was just terrific!! She said she had worked there a long time which gave me a lot of comfort that she knows clothes and knew what she was doing she knew exactly where to go look to get another thing like I liked Thank you so much Karen Clanton

Wonderful Deals Everyday!. During the extended closure due to the coronavirus, Belk’s has extended exceptional deals and service to customers, which has included free shipping to card holders. I have purchased quality bedding, rugs, purses, clothes and gifts for incredible values. To be able to make these purchases at significant discounts has contributed to keeping my spirits high during this trying time. Thank you Belk’s! If you haven’t already, check it out!

Online shopping simplified!. The Belk app is probably the easiest shopping I’ve found. I always find accurate descriptions of the products and checking out and bill pay are quick and easy! I have had problems not being able to use my Rewards however at checkout.

Sham coupons. The coupons advertised do not work on the majority of items in the store if it is a designer name. They only work on belk house brands. Belk needs to change this because it is very irritating. I plan to shop more at Macy’s and other stores that do not have so many restrictions. Belk Management please work with your suppliers to allow coupons as not doing so is damaging your reputation and frustrating your customers. It appears you are misleading customers by advertising coupons that do t work. Please don’t respond that you can not control this either as we all know it relates to profits and not restrictions.

Easy handling. Just opened account and between Sharon and Lisa at the cosmetics department in the local Belk store, not only myself but more importantly my sister and I had a terrific experience. Great service. Wonderful, professional customer service! The app is also very helpful for getting my account information and providing me with great details on making payments to my account. Thank you Ladies and thank you Belk.

Belk versus APP. I love shopping Belk. I give them a 5. This APP does not load my cart. It will sometimes let me add items to the cart but then it won’t let me check out. It’s not my internet connection as I have this problem only with this app. It doesn’t work anywhere. Disappointing, so disappointing. Yes, I’ve deleted and reloaded, just spins. I go right to the internet on the same WiFi and the same device, it loads there. APP is disappointing. I give a 3 because I love Belk, the APP is a 1.