AOL Mail, News, Weather, Video App Reviews

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Disappearing mail. Recently, I’ve been getting my normal notifications on my lock screen that I’m getting emails like normal, but when I tap on the notifications, it will open the app and tell me that my in box is completely empty... even though I would have ~20 notifications on the lock screen. When I go to my home screen, it will show that I have multiple new emails, but when I open the app, I get the same screen saying that the mailbox is empty. I’ve uninstalled and reinstalled the app twice now, I’ve restarted my phone after each uninstall, then again after the install and still having this problem. My OS is up to date, it showed that the app is up to date, but I still can’t get my emails through the app!

Attachments not showing up.. Having a problem with this new AOL 6 mail ap on my iPad. Got an email yesterday from a trusted friend. On the iPad I could not open up the link they had sent to me. In fact there was no content visible in their email. But when I opened the same email on my iPhone, all content and links could be seen and clickable. I called him and he resent the emails but same again. Nothing viewable or clickable on version on iPad but same email, all viewable and clickable on iPhone. I went through all settings on both AOL app and iPad and could not find anything to allow attachments to become viewable. HELP!!!!! I need to have this fixed on my iPad so I can see attachments! All else seems to be working but to be honest, I DO NOT like this new version of the AOL mail app. Also I have brand new iPad and iPhone that this AOL mail app is running on. I would appreciate a response to solve this issue for me. Ive been an AOL member since almost day 1. Thank you.

Terrible Updates, forced news landing page. I’ve researched around the web and haven’t found the solution to this. But long story short, AOL decided to force app users’ default landing page to be AOL’s curated news articles which are almost always clickbait news, negative news stories, deaths, overdoses, mass shootings, etc. Rather than allow the user to select their default screen (which would understandingly be our email—the only reason I use the app), they force users to immediately log in to their news landing page each and every time. The monetary incentive for them to do this is obvious, forcing increased clicks and engagement to news aggregators that they likely charge for. But it’s to the detriment of the end user and, because of this, I’ve deleted the app entirely. I won’t consider re-downloading this until this issue is rectified. Shame on you, AOL. **You’ll notice a multitude of reviews citing this same issue. AOL engineers will reply with the same lazy, meaningless response (copied below), demonstrating their lack of incentive and motivation to actually change anything** COPY & PASTE AOL RESPONSE TO COMPLAINTS ABOUT NEWS LANDING PAGE: “We're always working hard to improve the app! Thank you for your download and review. -RM”

Notifications. Thank you Apple Support. I did your recommendation of deleting the app, restarting my phone and reinstalling the app and mail arrived sounds are coming through as mail is received! I have updated my review! Thanks The biggest feature I loved about this app is the fact it notified me immediately when mail arrived! Well it used to anyway! Periodically sound notifications stop coming through. I have checked all of my settings and the sounds and notifications are turned on. My fix was to delete the app and download it again. Well now that doesn’t correct the problem anymore. My mail arrival sound is no longer alerting me again! If anyone out there has a fix for this please post it! If AOL would correct this I would gladly rate with 5 stars....

Emails don’t send out. Hi! I’ve been an AOL mail user for quite a long time, over 10 years! and I really love AOL. But when I try to write messages out and send them when using the app, my messages don’t send out and I receive a pop up message saying “Oops, this is embarrassing, something went wrong.” Then I’d have to send the whole message again or I have to type it up again which is annoying. I keep in touch with friends through my email and want to be sure my messages are sent but 90% of the time on my app it pops up that message. It works fine if I go on the website into my account on the computer but for some reason the app won’t cooperate all the time when using the app. I figured I’d mention this to you because I feel it should be fixed so everyone has the chance to send emails through their phones without any problems. I’m not quite sure if anyone else has this issue but I know I’ve been having it since I’ve downloaded the app years ago.

Sign In Every time On My iPhone 11 ProMax. Every time I open to check my Mail I have to sign in or close it completely out and reopen for it to realize I’ve not signed out. Please fix this glitch. I’ve had my email for the better part of 25/30 years and don’t want to do away with it because of something you refuse to fix. In this day and age how are we to know that we aren’t being hacked and our information going to the dark web because of this. Security is KEY! And what I get in return is a response of “can you be more specific?” How else should I word it? I leave my phone logged into my email. Once I close the app and go back into it the app directs me to log in. Now, at this point if I do a close of all apps and go back to my AOL app low and behold it is logged in even though when it directed me to log in (falsely) I didn’t log in I just closed everything down and opened it again.

Used to me my favorite. A little bit funny that one day all my e mails were blank. I had gotten a hint that someone might have hacked my mail but didn’t change my password. All my most important documents were on this trusted site. I am a basic over 60 person so it was easy to navigate the attachments were easy like I said it had all my data and personal records on it. I still feel like it was extortion sorry but one day everything is blank on my OC and my I phone. Apple with many hours of me freakingbout to recover mail told me it was the server. They were correct my other accounts g mail yahoo all working. We tried going through Safari but here is the creepy part. Call their Tec support number and you are routed to a person who promises to get you up and running AND lost e mail back for a monthly fee. Talk about making you a hostage a vulnerable moment. I still am livid now I don’t trust them. Long story of course I paid what a racket BUT they never got access in my phone working why? It’s the server!! I don’t walk around with a PC I use my phone. With promises to recover lost whitewashed mail ( something fishy) ok got that up but my phone what I really need access to, NOT working m. That’s not fixed for me to go through safari mail and type it in. It’s not private and it’s annoying. All other mail works. I paid FIX THE SERVER or refund my money!! I don’t think I will ever trust them again.

Stop letting junk emails through. Update Nov 2022: they replied to this review telling me things I already know and tried. No help at all. I obviously mark emails as spam all the time. And why are emails that are legitimate going to the Junk folder? No help there. This app is not good. Original review: There’s no way for me to fix the spam filters… because they don’t exist. I called AOL and they had the audacity to suggest I pay to get tech support… in order to get the mailbox to behave as it should: delivering me my email, keeping out spam, and respecting if I’ve identified something as spam. I had to do a workaround and set up filters to send common junk words like “McAfee” and “Shark Tank” and “Mail Order Bride” to the Junk folder… and now AOL sends tons of my legitimate emails to the Junk folder, when my legitimate emails don’t AT ALL match the filter I set up. So… AOL either does way too little (let’s all the spam through), or it chooses to do what I NEVER asked it to do (send important emails like bills and renewal notices and subscriptions to Junk). This is garbage and I’ll be closing this mailbox soon.

App Closes While Reading Emails. I’ve been an AOL user since the early 90’s. I was having trouble with emails on my Apple IPhone email App with error messages appearing when it was trying to load new emails. I recently received an email from AOL that they are updating Email users on 3rd party Apps (Apple IPhone) which I didn’t really understand. I tried the options for updating email and I don’t know if I even did it right. So I decided to try the AOL App. It started out ok but right in the middle of reading emails the App would close by itself. Like I said I used AOL when I first bought my computer in the 90’s and decided to keep AOL when other email programs came out but I’m very disappointed with the AOL’s emails services now which are a very big part of living these days. I’m not sure now if I’m going to continue using it!

Contacts. You cannot delete automatic added email addresses in your contact list on the mobile phone you can only do it on the desktop. Hello , This is Jeff guess I do need to redo my review I just kind of blurted out there kind a quick hotheaded sorry about that. If you don’t mind the next review is below👇. Hello I’m Jeff and my mine situation is that you cannot, at least that I know of delete any contacts from my mobile phone? That is incoming email address which I guess they are done by design and in addition the The ones that you manually put in yourself. I subscribe to lotta commercial emails or businesses with emails addresses and they And they drop down in my contacts automatically. So I googled and the way I Understood it was the only way to delete the contacts on the mobile phone was go to your laptop or home computer. I’m pretty sure I have a latest app. Other than that it’s a great tool to work with I love it but as I mentioned the more emails I get that drop down in there I just filling up, anyway Thanks for your time guys. Regards,

Problem. Recently whenever I click the app to check my mail, instead of instantly taking me to my mail as it’s done for a year, it now requires me to sign in every time I click the app. I don’t like that. Please fix it or tell me how to do it. Thank you. Part two: it worked briefly today and I thought it was because you fixed it. Now I’m back to having to sign in every time I want to check mail. I hate it! Please, please fix it so I can just hit the icon and my mail is instantly visible as it’s been for the last year that I’ve had this phone. Part Three: It worked for one day and now it has returned to making me sign in multiple times a day and kicking me off midway through reading an email. Whoever decided to “fix” what wasn’t broken should be firede. Part Four: it worked yesterday for a few hours. I could access my mail as I used to, by just clicking on the app button. Now I have to sign in several times a day again and I get kicked off half way through an email. Someone decided to fix what wasn’t broken and really mucked it up. Please put it back the way it was. It worked great for the year I got to use it. Part Five: this app will close email abruptly while you’re reading. What’s really annoying is that it will it will abruptly close while you’re filling out a form or writing a reply to an email. It’s awful.

Was fine before update. I had to change my email password due to possible data breach of unrelated company. I first did that on my PC. Then I had to do it on my iPad and iPhone with some difficulty. To fix new problem in accessing my email on my iOS devices, I had to delete email APP then reinstall. What was reinstalled was an update. I hate this new version! I have to wait for emails to load even though on PUSH settings. I hate the format! I wish I could have the old format back! I followed advice of developer: uninstalled the AOL app, turned off my iPad, turned it back on, reinstalled the app and still same problem. Tried switching to another internet connection and still same problem. I hate this new format. I want the list of incoming emails taking up most of the screen with the ability to hover over the email address to decide if I want to open the email and to have the left border of the screen with the list of my folders, like it was before this disastrous update.

Typical Failure of Something that worked for the user. When something works as well as AOL mail has for decades, it seems inevitable that it has to get changed, in this day and age, to make sure that if you are elderly, it won’t work easy any longer, and becomes virtually impossible to get it to work correctly with other programs. I did use it on my windows computer and my iPad. Now I am told that it won’t work any longer after Oct 20. Supposed instructions are given to make it continue operating with your present system, however, when u read the instructions it tells me that my older “windows live mail” will no longer work with the new system. So nothing on my older windows system computer will read AOL mail. They tell me that I can install an IOS app on my iPad and use that and I did try, however, while it works on its own, with plenty of junk commercials attached, I can no longer send attachments or articles from other programs, through AOL mail. Very few choices in using email, and I am too old and tired to try and learn any new system. Looks like I will have to rely on my one other email account and change the send to address from AOL to it. Good luck if you wish to use the “new” AOL email.

Cuts off first letter of address and won’t send. I read that this problem has been commented on a year ago and it’s still a problem. I have the newest edition of this app. AOL was working well with no problem when used in my mail app on my Apple products, but now I’ve been advised you won’t support my doing this anymore. I’m very disappointed and will begin the process of changing over to another mail service at great inconvenience after many years using AOL. I received a response from your team which seems to be your standard response to many of your dissatisfied customers. I did as directed and the first letter still gets cut off an email address resulting in it not being sent. As I read other criticisms, this isn’t a new issue. Why can’t you fix the problem? I’m surprised your advertisers are continuing to use your company. They must not be reading the reviews. Too bad you no longer allow us to use the Apple all-inclusive email program. AOL worked well in there. I’ve been notifying those on my address list to use my gmail address instead of this one. Read the complaints and fix the problems! Deleting, rebooting and reinstalling doesn’t work. And to suggest going off WiFi and on to a data plan is asinine. The problem is not with your consumers, it’s with your faulty product. Hire someone who knows how to fix it.

No endings to news articles. I’ve really loved using the AOL app for a while now to get my emails and read the news. However, for while now I’ve noticed a problem that at first I thought was just a fluke. But unfortunately, it’s been happening quite often now. News stories will be interrupted by an ad, and at the top of the ad it will say “scroll down to continue content” (or something similar) but when I scroll past the ad, there is no continuance of the article- just links to other articles. There should definitely be more content as sometimes sentences before the ad don’t even end. I’ve tried restarting my phone and updating the app, but it is still happening. Hope this is something that can be fixed soon- I’m dying to know the rest of the news!

Hard to Use. I recently had a problem where due to a lack of storage on my phone I was unable to reinstall the AOL app after temporarily deleting it to solve a reoccuring problem where I would always be logged out when entering the app that would go away for a period of time after deleting/redownloading the app. After this update I wish I had not wasted my time deleting things to get enough storage, as now basically everything that I like about the app is ruined. It's hard to use and, though obviously a minor issue, looks awful. Really wish I had been able to stick with the old version. Edit: I also discovered a problem where I am not receiving notifications for emails. I know it's only a loss of maybe five seconds to check it myself at the end of the day or when I wake up, but if I have to do that instead of being notified, what is the point of having the app instead of just using the web version?

Would have added zero if I could. Use at your own risk!. AOL is not what it used to be! Many users use this app because they have problems integrating with iOS mail. Using AOL with apple or other mail apps will start great, then within 24 hours, it will no longer sync. There is no real clue as to when it un-syncs, except when sending mail. So you probably won't realize your not getting your mail and then you will be asked to re-enter your password. Perhaps it will appear to work again, but it will only be temporary. AOL does not clearly explain the fix, they would rather you pay monthly for assistance or download their app. Fortunately, Apple now shows the type of data this program obtains. PLEASE SCROLL DOWN TO READ. It is scary, and this is just what they volunteer to show. You can tap the data groups and see more details. This is a lot of personal information, good luck.

It’s always telling you that you’re logged out. Updated 6/11. Be very careful updating your password, the app times out the request, but on AOL’s end evidently it shows that you’re trying too many times to log in. When you call customer service as a premium member they blame you and tell you to wait 24 hours. But you’re really not. You wait 30 or 40 seconds and your mail (that they alerted you was there because you’re signed in) will appear. That’s the main reason for the 1 Star, but other reasons include way too many ads, news is worthless (I have news apps for that), and why a web search. Just stick with freaking email. I’m actually an AOL paying subscriber. Not sure why anymore, other than out of pure nostalgia and morbid curiosity about how long they will last, but I think that should at least get me an ad free experience. Edited on 5/20 in response to the developer’s response: AOL is not free to me, I’m a paying subscriber of this service. So what am I paying for? Junk ads? Poor news coverage? A search bar in an app that crashes? The frustration of having daily login issues? It’d be kind of like buying a BLT that doesn’t come with bacon. You buy it then notice it doesn’t have any bacon, so you ask the person you bought it from, hey where’s the bacon? And the person you bought it from says, oh the bacon only comes in the Pro version of the sandwich. Come on, give me a break.

Doesn’t refresh in the background. This app bugs me.... I have notifications set up..... I get a lot of emails so I don’t always check them. But when I see a notification I’d like to check, I click on the notification so it can take me to the app so I can see what the email is in it’s entirety. Once I click on a new notification..... it’ll take me to my email inbox page and a pop up comes up saying “THIS MESSAGE DOES NOT EXIST ANYMORE”. And I know why it does that..... it does that because the app doesn’t think that email is there (since it’s so new- and I clicked on the notification as soon as I got it). Sometimes I can wait a minute or two and the pop up will go away and it will take me to that email...... but usually it doesn’t. So basically...... this app doesn’t refresh in the background when not in use. I suppose it’s good for battery life reasons. But it’s also annoying when I open the app and have to wait like 30 seconds for all my new emails to load.......... I wish they were all loaded by the time I went to the app.

Constantly logging in.... I have a Verizon email that was migrated to aol. Originally, I could use the Mail app and check my email with no issues. Then I started getting these error messages and I couldn’t access email anymore. So I installed this app to have direct access to my email. The problem is that it’s not direct access. I have to log in every time I want to check my email and it doesn’t stay open so that if I get a phone call while I’m checking my email I have to log in again when I get off the phone. There’s no option to use my fingerprint and every other time it’s telling me that my login has expired. Seriously? I have a lot of email and not a lot of time to check it in between meetings during the course of the day. If the app can’t give me direct access to my email, what’s the point of the app? I may as well be logging in to AOL from chrome on my computer once a day when I’m no longer working. I see that other people are expressing this same concern. Why hasn’t it been fixed?

Using this app on iOS is annoying. Sorry, but I would rather use the less secure mail app. Links in email are opened with in the app instead of in safari and there is no option to get to safari. Without safari I have to type in my passwords and logins every time. Annoying aol. Face ID doesn’t work. Your other options for retrieving my aol mail are also less than user friendly. Annoying is the most polite way I can put this. I’m very tempted to switch email providers if that wasn’t such a headache. The developers response isn’t really valid, my complaints are about the functionality of the app and the ability to actually get out of the aol app and into safari. I don’t have a problem using your app, or at least I wouldn’t if it was as functional as the one that is within iOS. Give me the option to open links in safari, allow me to quickly move emails to other folders and not search down an alphabetical list.

So annoying. I had previously rated the app four stars. I have come back to downgrade to two stars simply because I am truly aggravated with this app yet again. Every so often for some unknown reason the app just decides to sign me out. I will uninstall and reinstall the app to know avail then after doing this a good 287 or so times it will finally trigger and leave me signed in until another year or so passes and I have to go through the same thing again. I have other email carriers but this has and always will be my primary email. Those other email apps I check on a weekly and monthly basis. This one I check periodically throughout the day, so the constant need to sign in again several times on a daily basis is most upsetting. I hope there is a fix for this because I don’t know how long I can keep doing this before I am forced to make a switch.

So Many Problems Lately. I’ve had AOL for decades and everything was reliable up until the last 6-12 months. At some point AOL mail within the general iOS email app would disappear, would have to reload ALL the old email once it finally managed to reconnect, and then would still be unreliable when sending as some things would seem to go but actually just be shoved into a drafts folder while others would go out via one of my non-AOL accounts without me realizing what had happened. Did all the usual things to try and address the issue to no avail. Seemed to be something at the other end and not on these devices. So I turned to this AOL app hoping I’d overcome some of these obstacles with the iOS general email app but this app is glitchy and unreliable with the issues others here have mentioned...having to log back in each time, etc. I really hope these issues are fixed. I’ve been very happy with AOL and didn’t jump ship for things like gmail when many others did but I can’t imagine sticking around in the AOL eco system much longer with it becoming as unreliable as it has lately. Really do hope these issues are fixed soon.

All I need is an email app, attach documents and print. Wow, junk ads at the top of the in box faking as new mail, inability to add documents as attachments in a message or response, if you click on links within the email message it opens up a weird window that appears to be some browser like page but it doesn’t interact with vpn I have installed on my iPad ( and no way to know the safety of the webpages), it doesn’t display the web address of what has been opened. This weird browser appears to secure web pages as an unique device(so I have to do a two-factor authorization), there is no back button, no ability to save a pdf to a file (if that is what the link opened) and no ability to print the said pdf. If I want to do anything of those things I need to hold the link down in the email message and open safari. I don’t need a news feed, nor videos, nor the other side info not related to mail. The help with email link within the app goes to page that “opps” doesn’t exist. Come on, AOL you can do better than this!

Big improvement!. Thank God AOL finally put together a decent app! The prior ones froze and their compatibility with iPhones was not great. All the bad reviews were issues I saw with the old version. Yes, the older apps were horrible. I finally had to delete it from my phone. This new 6.0 version has been out for a week and it’s totally a different app. It’s incredibly better, more user friendly, and more logical compared to gmail! Thank you AOL. I started with AOL in 1993 , I’m still a paid subscriber to guarantee that I don’t lose emails (which has actually happened), and I run my business with AOL. I can’t get myself to succumb to google’s Gmail. One final thing — your news feed needs to feed us THE NEWS— not the skewed opinion by whoever you’re hiring to write the news. Then it no longer is news- it’s your writers’ opinions. Not interested in their opinion. They’re journalists. Show both sides with respect, dignity, and neutrality. Just state the verified facts and don’t leave out details that skew the picture. Trust me, you’ll be more respected. Tell your writers to take lessons from Walter Cronkite— he was a legend.

Version 6.0.0. UPDATE: I have changed my rating from 2 stars to 5 stars. I deleted the app off my phone, rebooted and reinstalled it and this has fixed all the previous issues I was having with missing emails. So far it’s working great & I have no complaints! Previous - Although I love the new look of this most recent update, I have had multiple issues retrieving my mail. Only certain days are available. Example, I accessed my mail for December 27 & 26th but the 25 & 24th mail is no where to be found then it skipped all the way to the 23rd! I also noticed I’m not receiving all the emails I was on a daily basis & they are not in my spam folder either. It’s super frustrating because I now have to login to my laptop to make sure I didn’t miss any important emails. I hope this glitch can be fixed soon as I relied greatly on this app on a daily basis.

Mail Crashes, News Very Liberal. As I write this, my typing is not even showing up. Sonif there are typos. Please excuse. I can’t see anything except my title and three stars. This is an example of my aol use. Never perfect and often glitchy. The mail sometimes shows I have mail but it doesn’t show up on the screen. It reappears at some point. I started using the app when more when I got the email that they were no longer working with other platforms without deleting and reinstalling. It does have its benefits though. I like the ability to scroll through the hundreds of emails I get each day and then select all and mark as old. As for the news, I find that all the links are very liberal publications. I personally like to read more than one side to know how everyone is viewing things. I like honest and balanced news.

Address book messed up after conversion to web and Gold. I will never get Gold straightened out unless I type each one in, and Category does not work, Web AOL is cumbersome and hard to read. But address book aka Contacts is pretty good. Just not in alphabetical order and cannot use more than one category, or merge categories, or change an individual’s category. If I am going to compose an email to a group/category, I cannot Compose it for two groups/categories. It really makes me want to investigate other providers. This is an old one apparently never sent, but still true. Jerome Lewis PS added: Too many Spam emails. Cannot get rid of them. Spam controls too difficult to use. Unsubscribe usually does not work. JL PS update 9-6-22: These Spams are driving me crazy. I am about to switch to Google and I do with some contacts. The Spams consist of many things about aging and health, and they are repetitious. Camp Legeune keeps coming up, and all kinds of things about sex. .. if I try to block an address, and there are too many, it won’t work, and it says people unable to reach me will not be notified. I thought the first part was sent before.

Frustrating. Same response to the review came back again!! I prefer the apple mail app. Works well. No ads. Much better than the AOL app. AOL app offers nothing. Sorry folks. Response to this review was not helpful. I was advised to delete and reinstall the app. It was a huge project to bring all the folder content over one at a time from the Apple app. I am not willing to do that again. What follows is my original review: Mail fetch is slow and often doesn’t show that it’s working. Swoosh sound when sending is gone so you’re not sure your mail has been sent. Each folder from the Apple mail app had to be opened in the Apple app and moved one by one to the AOL app. This was arduous. If you’re forcing us into the AOL app for “security reasons “ then please get the app to work right. Finally the advertisements at the top of the inbox are so annoying, distracting and unwanted. It was a pleasure to use the Apple mail ap. This is really a disappointment and an inspiration to use another email service.

Used to be perfect. I have always used the AOL app for my secondary email, you know, the non VIP stuff. I keep me secondary email separate from my VIP which is set up through my phone’s email app. So, the AOL stand alone app, as of the last update weeks ago, has me signing into my account EVERY SINGLE TIME I OPEN THE APP. It NEVER did that before. I never sign out, I just close the app. None of my other apps make me sign in with password every time I open them. Using the app is equal to signing in on a browser. I might as well just ditch the app and use browser, and I’ll save some space on my phone. I have no desire to see any of the news features, only checking my email for coupons from stores, or other non VIP correspondence. I have to jump through hoops just to get to my email. I get notifications just fine. I tap on the notification for the mail, but still it makes me sign in. Please fix this.

Best email service in the world!. Ive been a loyal AOL customer since its beginning or in ‘95 anyways [not exactly sure what year they started]. In the last 28 years AOL has never crashed on me nor lost any data. Proof of that is in the fact I have over 150,000 emails that I still have access to. I know I'm fully guilty of never clearing stuff out but getting 500+ emails a day it adds up. The thing is too that it is so easy to place mail in different folders that they never screw up either. Ive read in a blog post that AOL is out-dated... so Ill try other email providers and keep coming back to AOL for news and keeping my mail for so long and consistently. I can’t say any other company on the web has a track record that perfect. Compared to yahoo, gmail, outlook, hotmail, etc. AOL is still the easiest, safest, fastest free email provider in the world.

Inability to leave sign in feature on.. 1. Within the last month I have experienced issues which occurred the last time I was hacked. Same font and same window. Now each time I sign in it automatically signs me out if I leave it on it switch to another app on my iPhone or iPad. This makes me believe that someone else is using my accounts. And my other account will not open either. I have attempted to contact aol but they only give assistance to paid members. I have been a member since the beginning and as a retiree from aol/TW have never been forced to pay. 2. I have too much mail and would like to select mail and mass delete as I could if I had a computer. But I no longer have one. When I inquired about a change in the app I was told it can’t be done and to use a computer. Sorry I can’t give a better review at this time because I love aol. But I no longer feel safe or able to get assistance. Possibly you as the developer can do something and notify aol members.

One sided story. I feel that you cater to one political point of view wish is the Democratic socialist party not opposing view in a positive manner. It’s a shame the when reporting the news, the news becomes political instead of it being balance. Two point of views should always be presented for the readers to make their minds as to what is right for them. Your attacks against the president Trump is so evident to your one side hate reporting towards him. I’m an independent but will not be reading one sided points of view. I want to read one positive report from the President Trump. I don’t agree with all of Trump but their has been good things he has done. Same goes for President Obama I agreed wig a lot of his views and others I did not.

Tired. I’ve had AOL Email for 20 plus years! Everyone tells me to get rid of it because only old people use it. I’m 73. On my iPhone I use the app the most. It shuts down all day everyday all the time. I have to turn my phone off and then sign back in and tap the AOL icon and hope it reactivates. It usually doesn’t, do I’m signing in on the app , putting in my password and doing this same routine over and over and over and over and over. I’m tired off it. If things don’t change illy have to change mail apps ( any idea how many site’s have my address ?) it’ll take me years to update my address with EVERYONE! Just watch, nothing will come of this. Thanks.

Logging in constantly is a pain. I used this app on my iPhone for years without having to log in very often. It remembered me and my sign in info for weeks or months at a time and was very easy to quickly check email throughout the day. Something changed in the last couple months and it asks me to login constantly. Sometimes several times a day. It’s tedious having to constantly log back in all day every day - there’s now no such thing as just checking the email real quick. Why was this changed? Why is there no option or checkbox to toggle on that says “remember me”. It’s not a public computer, it’s my personal phone that’s locked and needs a passcode to access. It makes no sense that I should have to log in every time I want to do that. What’s the point in even having the app then? I’ll just login through the browser. Or better yet, I’ll find a different provider whose app functions in a less annoying way. Do better aol. I can see from a quick google search that I am not the only user severely annoyed by this failure to stay logged in on my phone.

Bombed by spam. I feel like the people in charge of this app are asleep at the switch. I'm getting bombed by spam on this app. All I can do to try to stop spam in this app is mark it as spam - and it still keeps coming. Then I get ads from AOL to buy their anti-spam software. Makes me wonder if AOL is letting the spam thru on purpose to try to get customers to buy their anti-spam software. I would drop my AOL address except it is linked to too many other services. I never signed up for AOL but was transferred here after the demise of the Verizon email service. This email address managed by AOL has become one of my junk addresses, like g-mail, that I stopped giving out to important contacts due to the poor spam blocking. I use another email service that easily filters all of this same low-IQ-conceived, perverted spam, and I never have to deal with it except to hit the mass-delete button.

Glitches Persist. I’ve been using this app for years. New updates have made it the most glitchy app on my iPad. It shuts down about half the time when I delete an email or file an email. I just got the newest update and it’s still the same. The App Store shows quite a few reviews saying the same thing and I have similar experiences with it on my iPhone. Hopefully someone is checking the reviews and is working on a fix. Please fix the app. It’s worse than ever, it shuts down constantly when I switch from email to email, nearly every time when I delete an email. It was reliable for a very long time, then this became a problem after an update or two,ago. After the most recent update it became far worse.

CH769. I can’t even really write a review because the app is not working. I do not receive emails from everyone that sends me emails. I deleted the app and tried to do the original email online but that didn’t make any difference so I have the app back on my phone now but like I said I do not receive emails people send me emails and I never receive them. I did the whole reinstall the app/restart the phone routine several times. It still is not working properly. One of the greatest things about aol mail has always been it’s spam filtering capability. Now if I block to all, but my contact list, every slimy, smarmy, spammy piece of mail sent my way gets into my spam folder, but emails from other senders that I know, but haven’t entered into my contacts yet, just disappear. They don’t even appear in my spam folder so that I can select them out of all the garbage to keep and read. I have had my aol account since I got my first computer in 1995 and in the past I would have given it 5 stars without thinking about it. I spent many a pleasant hour in the chat rooms back then. It was better than Facebook will ever be, but you tried to fix something that wasn’t broken and that is sad.

Not user friendly. You made me change to the aol app for mail on my ipad for security reasons. While I understand this, you required me to go to an app(yours) that is functionally inferior. For example, instead of being able to swipe the body of an email to delete, reply, forward etc., your app apparently requires that you go over to the inbox to do it there. And if you do go to the inbox then it only allows you to delete, move or toggle mark new/read. If you want to reply or forward, you have to move your hand to the top of the screen. Much less hand movements with the ipad app. Much more efficient. And deleting multiple emails from a folder(like spam, for example) - no way without emptying the whole folder. I am assuming these functions are not trademarked by Apple . . . So why not work to make your app more user friendly? It would really be good if you did.

Review of AOL news. Poorly organized website. Disjointed story lines ( frequent next page continuation of stories often never giving the story in the headline) and misleading headlines (frequently subject does not follow headline of story). Also, news is biased toward stories that reflect the philosophy and ideals of the liberal democrats or socialists’ view point. Much news is not reported except in a cursory or negative way when it involves a conservative subjective or President Trump. Opinions and impressions are often reported as facts which tries to lead the reader to think as you do which is either as a liberal democrat or a socialist ideologue. You are not a news organization when it comes to reporting political news but unfortunately a biased agency running a campaign supporting only the Democratic Party. You do not report on the conservative view point except to dismiss them as evil thinkers because they do not believe in identity politics, open borders or big federal/socialized government that knows better than the individual regarding how to take care of themselves. You do not promote independent thoughts. Sincerely, Veltman 510

Not User friendly. I’ve been subscribed to AOL since 1995. I’ve always loved working with AOL, however of late the App has become far too complicated to navigate. For example, I needed to quickly change my password behind what I suspected was a security breech. It took ions of time for me to figure out how to change it- far too complicated to figure out the process. Not that I think it should be easy, however, with the proper credentials available it should not be overcomplicated. I’m close to sixty, but have been using the Internet since 1992, at least. I consider myself pretty acclimated but lacking the patience for too much of a process. I am afraid such simple navigations, have become too time-consuming and tedious. I think the process could be easier to navigate and simplified once proper identification is established. Just my two cents. All the best, Elizabeth

Help Help Help. I can not get to my emails. It shows that I have emails but when I go to my account they do not show up. 😤. I get notifications about my bills. I have been with AOL sense the 80s. I updated it and every sense then I have not been able to to get to my emails. I have not been able to get into my emails every sense I have updated the app. It has been over 3 days now. Thank You 👍🏽. That lasted 1 day. Now it has done it again can not get to my emails. News and videos is ok. I’ve turned my phone off for 10 to 15 minutes, I’ve deleted AOL and brought it back up. Nothing helps. I have been with AOL sense the 80’s and I have only had this happen 1 other time. Please fix it. I get my news from my TV and I’m so tired of AOL going to that stupid news site when I just to check my emails and with y’all doing that I don’t get a notification that I have mail anymore. I HATE IT. Get rid of the news or home thing and go back to the way it used to be.

AOL and me… July 24, 2022. I have been been with AOL for years; and I’m talking many, many years. Very few times has something come up that I had to call AOL for help. Customer Service was always great! I come from a family of 6 girls, and we have always been a close family. For a number of years at 6:00 p.m. anyone of us us who was available, at that time, went into the AOL Chat Room. We were scattered from the East Coast to the West Coast, but being in the Chat Room kept us up with each other’s families and Ives. Often all 6 of us girls were in the Chat Room together. So many times we were hysterical with laughter. I have our Chat Room conversations printed out, and though time has marched on, looking back reading our messages to each other, are treasures for me that I wouldn’t part with. “Memories are windows that keep the past in view.” I’m a great grandmother now, and the Lord has called 3 of the girls home. I have so many more precious memories because of AOL. It would be impossible to remember all our conversations without being in the Chat Room, and the printed paper they are on. I’m way up in my eighties, and will stay with AOL till it’s my time to be called home. Thank you AOL. Clyeda Tezak, Vista, CA

NEW AOL app is TERRIFIC!. Have to confess that I am SOOOO impressed with this new AOL app because the old version was terrible. The old version—new emails were not showing up in New Mail in timely way on my iPad/iPhone (whereas I would see the new emails when I accessed AOL via the web on my laptop); the new version—new emails are showing up in New Mail on iPad/iPhone just as they are showing up on my laptop. Old version—emails were not synched between iPad/iPhone/laptop; new version—emails are synched between all devices (whichever device I delete/compose/read emails on, the other devices reflect that action immediately). Old version—when I would click on link to Zoom meeting in an email, Zoom app would not open via Safari; new version—clicking on link to Zoom meeting in an email opens up Zoom app. Sooo pleased with new AOL app!

Not meant to be an email app. How do I get to archived messages! It’s no a friendly app to be honest. One more thing is that I have registered an email and whenever I went to access it from my pc it says we have sent you 8-characters password on your email address when I cannot access the email address itself how am I supposed to get the password sent to me! Seriously this is such a Big-Oh mistake to protect users. The app has only: sent mail, outbox and drafts where are archived mails! Why do I need built in news in an email app! No one is looking for news within their app to be honest, icloud mail does not have this option neither outlook since in mails people would like to focus on their job not to read news. They can access and purposely browse news if they need to. These problems in the app and the website really effected badly on my business and I lost a lot to be honest.

New May 5, 2020 AOL APP Update for IOS 10 I-Pad USELESS!. AOL will no longer stay open for more than 3 seconds since your new "Bug Fix" update for your APP dated May 5th. How do I get my April 2020 version back??? Back to doing this AGAIN for IOS 10 I Pad. What did you "FIX" this time AOL? It's now Sept 15th and this problem remains chronic for IOS 10.3.3 I-Pad after a brief period of opening for more than 3 seconds last month. Many news articles did not open successfully though. Deleted and reloaded the APP several times. I don't know what you folks at AOL are doing on this and don't think you know either. Looks like I will be switching to G-Mail. October now! Tried the "Developers" fix several times in every way possible. AOL news STILL stays open for only a few seconds before closing. If I move quickly I can hit the Mail button which stays open and seems to work, but any attempt to then return to News closes the program. This is ridiculous!!! Am I the only one out there still running IOS 10 on an older I Pad or have all the rest of you moved over to G-Mail to avoid the AOL nonsense?

AOL EMAIL CRASHES CONSTANTLY with IOS 16. AOL crashes constantly on my iPad when checking my email. I have the the beta version of IOS 16. I’ve tried many things to try and keep it from crashing but NOTHING works. But it works fine on my iPhone 13 ProMax which also has the beta version installed on it. This morning I received an email from the developer that was sent through Apple. I followed the instructions to try a remedy the problem. But AOL continues to crash when checking my email when using my iPad! This morning (Tuesday Sep 20), Apple sent an IOS 16 update to my iPhone. After installing it, AOL Mail is crashing on my iPhone as well. So this is definitely a problem with the AOL app, which is NOT working with IOS 16! Not sure what was done but the AOL is working again today on my iPhone and iPad without crashing! I’ll update my review again in a couple of days. Hopefully, I will not have any further problems. 😊

AOL App. I have been with AOL since I got a computer in 2001. As time has gone by, life has changed. My children have begun to make demands on me by gifting me with an iPad one Christmas and more recently with an iPhone. It takes old people time to figure out these new, and admittedly helpful, gadgets. I only recently decided to try the AOL app. I have found this to be a huge help as I don't have to go thru the process of getting online and searching for AOL. Many thanks! September 4, 2017 Ditto as to the above I said before. One problem I find having is changing the passwords and having them apply on all three; Desk Top, iPad and iPhone. Is it possible to change the password On all three at one time? Thanks! Still with AOL. People often tell me to go to an email carrier I do not have to pay for but, poor as I am, I will remain with AOL. Thank you. July 22, 2022

Love AOL email. For 15+ years I’ve been using Gmail. In fact, I have at least 10 different Gmail accounts. I would either use the different accounts for different purposes or I’d forget my password and create a new account instead of trying to figure out my forgotten password. A few months ago I finally got tired of the large amount of spam that I’d receive through my Gmail accounts and decided to find a different email provider. I absolutely LOVE AOL email! I haven’t received one piece of spam since switching from Gmail to AOL. This saves me so much time and frustration! Thanks AOL for your awesome free email service. I never thought that I would switch email providers but I’m so glad that I did.

Meh.. I’ve had an AOL account since the early-mid 90’s. Having the hoops to jump through (losing all my data in the process) just to keep it linked to my other mail accounts was ridiculous. Having mail all in one place makes efficient sense but that just isn’t to be with my AOL account anymore. I would drop it except I feel a bit caught by the short hairs (so to speak) being that I’ve had this address for probably over 25years and want to keep it the same. I’ve downloaded the app and retrieve my mail that way now. I HATE how the the first thing I get when opening my mail is an advertisement at the top of my mail list. There are a few other features I find [mildly] annoying but can overlook it. The platform is VERY similar to Google Mail and simple enough to use. I think the bottom line is I just didn’t appreciate being pretty much forced to change up what was working fine for me. UPDATE I pretty much hate it. It lacks many of the features I liked in my old mailbox. I can’t stand how ants me to use their web search to access links from my email and how it asks for my log in information anytime I do se the link from my email. I dislike this new aol more and more each time I use it.

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All good!. Everything working as it should and I trust privacy is securely maintained.

Feedback. I like the way I can check my inbox and easily go to the news using the same platform. I’m an Aussie however the AOL US news pretty good. Thanks

AOL app. Works ok but I am NOT INTERESTED in the continual advertising I get every time it is opened!!

Not simple to open. It’s a little cumbersome to open. You open the app which then takes you to another page to sign in. Then you need to each time type in your email/username and password or use Face ID twice for each step. I’m not able to get into my account cuz the App atm - don’t know why. Once it opens it’s great though.

Too many failed attempts. Unable to create acct. can’t get past the stupid robot and I get a green tick. Back to yahoo

Perfect. Great app, simple and easy to use with no fuss. Much better than the Apple Mail app.

AOL. liked it..

Frustrating sometimes. Email is slow. iPad screen sometimes freezes up when trying to access mail, very frustrating! Sometimes the whole thing freezes too. Location is ok but would prefer Australian version.

Good. Simple but it has all the useful features.

Really bad server! Avoid!. Always had problems sending and receiving emails on AOL. And just now I see it’s deleted all my emails in my inbox back to 2014. This was the last straw now I’m changing emails! I DO NOT RECOMMEND!

Aol mail. Fairly reliable service, but download speeds are poor.

Fantastic App. This App is fantastic and it is very user friendly and I highly recommend it to anyone. Absolutely marvellous!

AOL App crashes after 2 minutes. I have been using the app on an iPhone 12 to read and send emails etc but after 2 or so minutes the app closes down and I have to reopen it. This has been the case for over 12 months and still continues with the new AOL App as at 20th of December 2022 Could something be done to rectify it please

Not warranted. I use aol for emails. Please stop the news for a country I don’t live in

Not bad!. It's a lovely little app. It could still do with some more improving though...

Aol. Best of the best!

AOL new mail app. It’s too full of stuff,....... awful to use,..... hard to navigate,

Always reliable. I find it reliable

Good app. Is good

Very nice. This is just a nice and easy app Very happy with it!!!!

Please fix the new update!. The new update just lost all my mail on the iPad!!!

AOL App. Great app! News is on the go is a blessing. Good to have Internet search when I need it & a quick through my emails.

Fix it..... Updated today and now the app crashes everytime I try to open an email......

Only for US based customers. A good app. Unfortunately AOL only wants USA customers and requires a US phone number. This means that if you open an account you can't change your phone number unless you have a US number (this is needed for security in case you forget your password, etc). When I contacted AOL, I was told that you can only open an aol account with a US number. This may not be true since I have 2 accounts opened elsewhere by using the US post code 00000 but regardless, I wasn't able to change my number which means that I won't be able to receive a code to access the account if there is a security requirement. This is a major shortcoming. As such, I will have to change to a different provider. Otherwise, it is a good app that works well.

AOL App. As usual AOL works perfectly and quickly. It provides almost military online safeguards to hackers and unwanted intrusion. AOL software has always been very friendly and extremely easy to use when surfing or emailing or both.

review. i think it’s quite nice however some changes could be provided. Such as letting you open aol on safari instead of taking you to the app. There could also perhaps be a place where you can find all the people you have blocked. Over all pretty good app.

Excellent. Interesting content High quality interface All I need for news and entertainment plus a very good email service. Brenton Barron in Adelaide South Australia

Don’t want adds. Third party apps don’t have adds do I have to change email to third part

A pain to use. When I first got the app ages ago it would leave you logged in for a month if you didn’t log out. Now you practically have to sign in every time you go to check your email. And it doesn’t even work all the time, it just sends you back to the opening screen. Sometimes that can happen 3 or 4 times before finally logging you in

Can’t open my mail. Why can’t I get into aol mail to read my emails

Love the service. So happy to have a reliable ESP.

It won’t let me stay. Since updating I have to sign in every time and I can’t find anything that lets me stay signed in. VERY annoying so now you get 1 star.

Bias. Too political Bias in news feed ...fake news

Multiple Accounts. Mobile App is useless for multiple account users. WOEFUL!! 👎🏻

Great product. I never seem to have any issues with this product, I don’t even think I can even think of having to change the password, ever! Enough said

I love this app!!!. It gives me 1990s nostalgia. Great job AOL!

Disappointed. I only use this for my email however sometimes when I open the app no new emails show despite having received a notification for a new email. It’s very hit and miss as to whether it shows me what’s in my inbox. The news section I cannot get past accepting the privacy terms as nothing happens when I click on ok so I am unable to read any articles. Very disappointed with this app. If I didn’t have an aol email address I would not use this app.

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A aol usque ad aol. Je suis avec AOL depuis avant 2000. D’abord aux USA puis maintenant ici au Canada. Je suis un fan fidèle.

New format. I really hate the new format. The old one worked just fine and now you’ve changed it. 🤦‍♀️ Also every nickname I use says it is already taken - no matter how weird a combination I use.

new app and useless newspage. I hate not being able to get on my email without all this half porn or democrat pig garbage on news. if I could figure out a way I would delete that news page forever

Not working. My aol mail app is it opening. Did the update and it opens and closes right down again.

Love aol. Love aol , just wish I could block senders from iPhone

won't load after the latest up date. Tried re installing the aol, tries to load then goes back to the icon. Kids tell me I shouldn't be using aol anyway.

invasive wef paid email site garbage. wef infulence needs to be cancelled

AOL customer for more than 20 years. I’m fine with all the news and weather info, but hate all the ads-especially those in the middle of my emails!!!

Review. Terrible , unsolicited ads which were not there before

Cannot find the filter email to subfolders. Ads are annoying. 1) No filter for sorting messages into subfolders for efficient viewing. This is a major flaw not to have included this. 2) Ad pops up immediately. As a 25 year user of Aol address and currently a paying client - I am extremely annoyed by this monetization for something you are already getting payment from me for.

Love my AOL. I have been with aol since 1999 I love m'y AOL

Have had aol email for over 20 years. AOL email is still my favourite email service. It’s so easy to use. I miss the “You Got Mail” announcer but that’s okay.

Biased/fake news. Mediocre app functionality wise but no choice of news sources. Mainly from Huffington/AP filled with untrue, biased and unreliable news pieces. Full score on fake news/brainwashing.

Layout good, function uneven. Reasonably organized. However, it frequently suddenly won’t open some emails and I have to Google AOL and go on the main site that way to get my email. Not helpful! Also prefer to access all email in one place through Apple Mail.

Ⓐmazing Ⓞutstanding Ⓛovely. This app is perfect for me. It has my news, let’s me know the weather, has an amazing search engine, and is graphically pleasing. You don’t need any other app if you have AOL.

Hate the new update. Instead of just going to mail now I have to leave “news” and go in to my mailbox every single time. It’s irritating. If I wanted to see AOL News I’d login on a laptop

What I’m not keen on. I am receiving junk mail that I didn’t before. Advertising like crazy, and when I delete 1 email, they all disappear, not pleased so far.

Dr. Sam GUIRGUIS. The best service over the years. With AOL for more than 35 years.

App does not work. I am using iPad. Since being forced onto this new app, I am unable to send photos and unable to open links from new and existing email messages.

Worried. I did down load a new aol but kept my same email cause doctors and other places have the email address! I did use my old password as it is stuck with me forever! Why am I still getting notices that it will no longer be issuable? Can someone please explain why the emails if shutting down when I did down load newer version? Really hope not cause I things stored in my files from the passing of my parents! Scares me I could lose this email!

Version 7.32.0 crashes my app. Ever since updating to 7.32.0, on iOS 17.3.1, with a tonne of available space on my phone, the app will not open beyond the blue app screen. It immediately crashes as soon as that screen is visible. SUPER FRUSTRATING!!

Good. Suits my needs.

AOL. I have always been happy with AOL. I plan on continuing with them.Marie Claire Denise

Calendar. Why no calendar function in the app version?

Computers. H ugh ok I am only a widow who uses my computers. Mostly my handô Held I-Phone X. And my I-Mac. I try to use kPicCollage but have trouble posting pictures.

AOL Mail. Love the new AOL Mail App for Canada. Very user friendly and it has been my first choice for many years. Thanks for your great support too. Sharon

Email. Best email service out there!

The Best. AOL is amazing. Far better than Cdn apps

Mail won’t load. IPad Air /3rd generation / news loads but mail spins for hours without loading

Needs improvement. Should be a way to delete bulk emails on mobile device. It seems I’ll need to go on my computer to ckean up the account

Works great. This email address is great

AOL mail. Loving it. My mails are super organized! Thank you so much!

Aol. Ne fonctionne pas

AOL on iPad. Most apps are different from the main one you would get on a laptop or computer but the app is exactly the same which I think is great and is very easy to use even for a non computer tech like me

Signing on. It sucks having to sign on ( log in) several times a day , on all devices , leave it signed on for a least a week

Stop “fixing” things that aren’t broken!. Used to love this app, but ever since the new update its become basically unusable. It says I have 13 unread emails, but won’t show me them. Every time I try to read my emails, it says ‘Failed to load messages’. The app looked fine before and functioned perfectly, so why update it to this junk? Please put it back to how it was or I’ll have to move to gmail because this is awful.

Review. One star. There are ADS on top of my emails. That is deplorable. Also, I actually LIKED the way Aol was before the change. Now I have to use gmail for the important stuff. Mr Serotonin

Pretty good for freebie edition. Does everything that I need for an email service.

Dark Mode option?. Can we get Dark Mode option setting within AOL app? That would really help with night reading.

Nathan. Fantastic app to used it 👍

Toujours des problèmes !. Je n’utilise aol que pour mes e-mails sans entrer dans l’App., je n’utilise jamais toutes les autres fonctions et j’ai continuellement des problèmes avec le mot de passe sans aucune fenêtre et aucun lien facile pour le récupérer ! Mais par contre j’ai continuellement une fenêtre qui s’ouvre pour me dire que le mot de passe ne fonctionne pas dès que j’ouvre mes e-mails sur mon iphone ou mon ipad !!! FATIGANT !

Hacked. Paying for this service (for now) but been hacked. Msg found in trash and no trust in aol any longer. Why do I pay?crazy me.

25 years with AOL. My first email and web browser.

Spam. Why are you letting so much spam through

Interac e-transfer problems. I’m unable to process interac email money transfers when I open the email from within the app. When I click on the bank i want to deposit into (e.g. TD/ Scotia) it doesn’t open the bank app properly. Please fix.

User. Latest version keeps crashing when you try to open a Trash from the mail list.

Pictures and Videos. Tried to send videos (1.5 minutes). Kept getting over 25mb warning and shut down. Went back to old AOL on IOS and same videos were compressed and were sent and received OK. Does this mean I won’t be able to send email videos any more without a lot of screwing around. 🤨🤨🤨🤨🤨

Not very user friendly. I find it hard to find how to change settings. Specifically, I cannot turn off ads appearing in my email feed even though I turned off the ad option. And, I cannot find where to change the annoying sound of incoming emails to something that will be more pleasant. Changes in the main section of my phone do not seem to affect this app and I do not see where to change it within the app. Add to that the fact that they are not accepting calls or chats “due to Covid” — huh? I much preferred receiving AOL emails in the main email app on my phone and not on this special AOL app. Very annoying to be forced to make the switch.

Location blocked. Why send this when it is blocked in Canada

America Online. It’s not as good as it used to be, but still holds up in comparison to the Microsoft Network (MSN). Wish AOL Instant Messenger was still available, though.

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App Closing on its Own. Recently, while checking my email from my IPhone, the app has been closing itself on its own. Especially if there is a link to go to, within a couple of minutes of opening the link, it will close automatically ~ just literally disappear from the screen while I’m still reading or filling out a form! Also, if I leave an email tab open (for example to catch a phone call) and go back to it, once I hit it to enlarge it, it is closed automatically. I’ve checked all updates and the app as well as my phone is up to date. HELP!!

why I don’t like it.. I have never had so much trouble just at a time when I am running behind on everything and haven’t time to spend on the phone with AOL. Nothing about AOL mail works well. I was put on it when I couldn’t recite the needed passwords and codes, and numbers to reset my password for e-mail. It is literally a horror. The mails are continuously popping up on my screen interupting whatever site I have opened. I can be reading important information and suddenly the latest mail is obliterating it. I have ads popping up all the time as well. Sending mail is now tricky. I saw my contact list and it was huge- everyone I have ever contacted, including people long dead. I tried to fix it and now I only have about 10 contacts left. It obliterated the rest. I have had way too many problems. Idon’t begin to understand the electronic devices I own and have no one to help. I used to enjoy the ipad, now I feel it is useless. I used to enjoy the internet. Passwords and codes that I set and reset, only to find they never work a second time, plus tiny little pictures to tell I am not a robot, ( I flunk them most of the time), are driving me crazy. Sincerely, The Robot

Feedback:. I have had AOL for at least 25 years‼️ l do have others I use for special purposes to keep information compartmentalized. AOL is my Primary and I use it every day. I am 72 and I have a folder with each of my bills, orders and I can track and get internet orders going out and coming in with folders also. It had become a part of me and I don’t have to think to hard to remember what I am doing these days. Some days I don’t know if my elevator is going all the way to the top lol, due to medication and age appropriate conditions. Thanks for being with me on my life’s path, I have enjoyed your company on my journey‼️

Not very useful. Can read study well enough, but there is no way to attach anything other than pictures. If i want to attach files, i have to go to the safari version, which is a royal pain. (And no matter how we tried to fix it, it still doesn't work) Also, when you click on something in an email-say a story you are unable to go any further than that. What i mean is that say there is a link in a story you are reading in your inbox. It will not link to that sub story. You cannot mail a story you are reading to someone else. (Without forwarding the whole email which i do not want to do.) There is a lot that needs to be fixed to make this app work the way they think it does or that it needs to. Update: I was told the app can’t upload anything but pics. No mention they would work on that. This makes this app basically worthless. Including no mention of letting messages go further. They should not “sit on their laurels” as they are not laurels. Make this app do what it should and what other apps do. I wouldn’t bother downloading it until they do More update. Can it do a secondary click through. If I click on an email and within the email is further links you CANNOT go there. This app (and aol) is completely useless. I hate it.

Can’t read my iPhone email!. I have been forced by AOL to use the App rather than receive email through my iPhone service (must have been Safari). The general appearance is ok. But no matter how I change font size settings, I cannot read my messages because the print is too small and too light. Interesting that the print in the reviews for this App screen is very readable. I receive about 150 emails a day. Many are read, others are deleted. I can’t see the check-off boxes well enough to know what I’ve checked and what I have not! I miss having up to 5 lines of text to preview the messages! I’ll be glad to make more changes in iPhone Settings or within the App itself. Please help me. I know that I am not the only person who dreads reading emails on the iPhone.

Please disable annoying ads. Whenever I go into my inbox, of my iPhone aol mail app, then after a few seconds an ad appears all the way at the very top. The problem with it is that it appears above the very first email, and pushes down that very first email right below it, within a few seconds. Its obviously programmed like this in the hopes of deceiving people to click those ads, during their attempt to click the first email, at the top of their inbox. This is unfair. Please disable it! I know ads pay your bills but please do it more ethically and disable these ads or at least display them the moment you access your inbox, instead of deliberately programming that 3-5 second delay in the hopes of forcing people to engage with those ads. This is why ad blockers were created to counter annoying ads.

DISAPPOINTED. WAY BACK WHEN, I had AOL. Then I moved on....now I’m back and very unhappywith the app. My mail takes quite a while to update and I often have to wait for new mail which has been sent by vendors and others. I just requested help from Lowes, they sent me a reply immediately. However, ‘immediately’ must mean wait 20-30 minutes as I still haven’t gotten their reply in my IN box and it’s has been 35 minutes. WHY IS THAT? I don’t have the problem with my gmail account nor did I when I had Optimum. Just AOL. I’d like your response to this problem as I have written to you before and never heard back! Maybe contacting the FCC might help?

Don’t like the app at all. I’ve had AOL since the very beginning and now I was forced to download the app. I don’t like how everything is going in my junk/spam folder. Before I wasn’t even seeing the real spam, all this porn spam was not showing up at all in my spam folder when I went through a third-party and now I have to sift through all the garbage in my spam folder. Isn’t there some way you can stop that porn? And things getting put in my spam folder such as utility bills, email from big companies, sometimes it’s landing in my spam folder other times my inbox. I think I’m going to have to get rid of aol, not caring for this at all. People always asked me why I still had aol, it was because I like it, now I have no reason to use it.

AOL app hangs when trying to restore a draft email. I was writing an email response and adding photos to the email from my photo app on iPad. When adding a photo, I tried to change the display to show all photos rather than just a subset. That took me to the AOL section in the Settings app on my iPad, where I selected to display All Photos rather than Selected Photos. When I returned to the AOL app to finish my email response, my response was gone. Only the email I was responding to was displayed. I went to the Drafts section of the AOL app and found my response saved there as a draft email. When I selected my draft response, it did not open. Instead the AOL app hung and I had to close it. I tried repeatedly to reopen the app and then reopen my draft response, but it hung the AOL app every time. I rebooted my iPad but that did not help. I returned to the Settings app and reset AOL back to Selected Photos, but that did not help. How can I get the Drafts section of the AOL app working again, so I can finish my email response without losing it? If I delete and reinstall the AOL app from the App Store, will my draft and all my other messages be lost? I suspect so. Sent from my iPad Thanks in advance! Dave

What is this. I received a notice this morning from a company called Oath, LTD (an AOL sub?) advising me that after Nov. 13 I can no longer access my AOL account. Dear Member, AOL FINAL WARNING We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used. You can learn more about Oath and what these policies mean for you here, as well as more about the changes in our FAQs. In order to continue to access your AOL Mail account after 13 November 2018, you will need to confirm you accept the Terms of Service. We also need a few moments of your time to explain how we manage your data and provide you with some choices in relation to the processing of that data. Click here to start. If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from 13 November 2018. If you would like the contents of your email account, you may obtain a copy of your data by clicking here. Thank you for your time and cooperation. Oath Privacy Policy Oath (UK) Limited, Shropshire House, 11-20 Capper Street, New York WC1E 6JA, UK, AOL FINAL WARNING

What is going on?. I have been an AOL user since I was allowed to have an email. Never had any issues up until a few months ago with this app. IT HAS BEEN LOGGING ME OUT EVERY TIME I LEAVE THE APP! It’s never happened before I updated it and now I can never stay signed on. Sometimes I’m waiting for an important email and I have to log back in after 10 minutes and even then, it gives me two separate screens to sign in with my user name and password so I have to wait for facial recognition twice and it’s not the end of the world, there’s worse things in life, but this is super annoying and I wish I could just get it to stay logged on. Like my phone already has a hard enough password to get on it...

Glitchy, crashes all the time. This app is so frustrating! Specifically for reading news articles. I get tons of notifications for articles daily (which I understand I can easily turn off). The problem isn’t with the amount of notifications, it’s that the app constantly crashes and just isn’t good. I’ll see an intriguing headline, click on it, and start reading. Then the app goes funky, and I’m back on my phones home screen. The app will still be open, and sometimes if I’m lucky it will still be on the article I am reading. So I’ll scroll down to the place I was before the app went haywire and resume reading. Then it happens again. And again. And again. I’ll close the app and reopen it, it doesn’t help. Restart my phone, no change. Then sometimes it just closes itself in the middle of a paragraph. Or I’ll click on the article I was notified about, and it will open the app-but not to the article I wanted to read. I just read an entire article That For Some Reason was Showing Up On The Screen Like This. I have perfect service, and have a good wifi connection. The app needs some serious help.

The end - AOL app no more!. I have had my AOL email since the early 1990...Started using the iPhone App as soon as it came out. Dealt with the fact it will crash after reading three or for emails (iPhone or iPad, does not matter they work the same) and that it will crash after every sentence you write in an email - so make sure to save a draft as you go along. Since the last release of the app a few weeks ago, now you have to log into the app every 90 minutes with a message that says it is needed to share information with you and AOL. If you read a few emails and come back 91 minutes later it will require you to log in again....and then again every 90 minutes. What a pain, not done with my AOL email address because too many people know it, but I am done with with the useless AOL application.

Desktop features. I have been a member of AOL for decades. I have a desktop computer that has an AOL program much more functional than this app. I actually pay to be a subscriber My computer has become obsolete. So I’m looking to put the desktop feature program onto my iPad. Or at least be able to access my Favorites on the IPad. It only seems to have mail email features with the IPad. I want to be able to access the calendar. I want to be able to access my favorite websites that I have stored. I want to be able to access my saved emails. How do I get that on my iPad? I don’t want to buy another computer.

Disappointing. I have used AOL for email for 20 years with no issues. Now with this new ‘forced’ updated app, it has become less convenient and very frustrating. It displays an ad on the top of new mail and I cannot get rid of that apparently. It also automatically moves your mail to old mail even if you just happen to click on the mail. I liked when I had the choice if I wanted it to go to old mail. It also seems to PERMANENTLY delete mail if you try to select more than one email at a time and change back to new mail. I have now lost email that I wanted to keep and cannot find it in any other folders even though I did not hit delete. I will be moving to another mail service if these issues aren’t fixed soon. It wasn’t broke before....why did you try to fix it???

Reliability. I can always count on this app to send me mail notifications. The job I work at is in a basement. Of course there is no service. But somehow someway AOL finds me. I can only convey my duress towards the incessant and ruthless ads they convey to me in my inbox, which I close but continue to reappear and taunt my attention. I also must express my belligerence towards their “news” expressed towards my interest. I’m uninterested in biased politics and the negatives fortuitous events occurring across the globe, though keeping me informed it is not something I enjoy viewing.

App should open to inbox not home page. Such a frustrating user experience. For security reasons we’ve basically been forced to use the AOL app to access legacy Verizon email accounts. Some time in the last few months a change has the app now opening to the home page instead of the inbox. I have the app to check mail not read the news. I’ve seen hundreds of comments on the AOL product feedback page asking to return to having the inbox be the default, so it’s clear many users are frustrated. But we live in an age where developers and techies know better than users what the experience should be so here we sit having to make multiple taps just to get to email. Apparently the voice of the customer doesn’t mean anything to AOL.

AOL Drops First Letter on e-mails. Update ~ I received an answer to my problem. I was asked to delete the app, and shut down/ restart my iPhone, and reinstall the app. So far ~ so good. The first letter of someone’s email is no longer dropping off! So I will increase my 3 Star to a 5 Star app!!! Fingers crossed, it will continue to behave!!!! Original ~ I’ve always loved AOL mobile on my iPhone ~ until recently. Sending emails, from my contacts, or replying to e-mails, the first letter of the email address is somehow dropped, making the email undeliverable. I keep getting: Mail Daemon unable to deliver, all because the first letter is being dropped. The emails are correct in my contacts, so what is causing this???

App is getting worse, not better, with all the recent changes. Used to feel this was a good 4 star app. It’s worse now. All the recent changes are attempts to fix things that were not broken. Now the app signs me out on my iPhone and iPad, every 3 to 4 weeks and requires a tedious process for signing back in. Why? It’s not to protect my privacy or information because when I now sign in it wants me to disable cookie blocker and cross-site tracking. The app also now wants to use Safari on my iOS device, to sign in. Why? Other apps that require more security don’t do this. Perhaps most frustrating is that even after turning off cookie blocker and cross-site tracker blocker, the app keeps asking me to turn off the cookie blocker and won’t log me in. I have to go to Safari and log in there, then go back to the app and after a few tries it then logs me in.

Stops working several times a week. So first I was not happy when AOL bought Verizon email service. Then with this latest update, my emails stop downloading several times a week and I have to delete the app and reinstall to get it working again. I’ll be scrolling through and deleting mail when the app will say email deleted- when in fact it’s still sitting there on the screen. Can’t get to the next email, can’t open the one that’s still showing. Then I try to get support and you can’t send an email because of COVID-19...really? Isn’t everyone working from home? You don’t have people who can answer emails? Oh, wait! They’ll accept an email if you’re a paying customer. Hmmmm....so I’ve deleted the app completely, I guess I’ll just check my mail from the website.

Newest update 6.0.0 is terrible. If there was a zero this is the product. The new app is cartoonish going from a professional look and feel in the old app. It is very hard to quickly scan the screen with the color combinations they have chosen. The biggest problem is the ability to sort is gone. I cannot sort on unread emails, emails I have flagged, by sender. This reduces usability as a tool. The count mow is not the total unread emails but only the emails from the current day. There is no ability to customize for any personal preferences. And finally they make the ads they insert look exactly the same as emails you receive and without careful inspection you think you are opening an email but it turns out to be an ad. AOL to keep people you need to make it easy and better, not go backwards. If these issues are not quickly addressed I may have to move my main email account.

Limitations. I used to be able to access old emails but now that seems to be limited, I also am finding that the capacity for each email seems to be limited. Also, if I try to send an email directly from a site, it does not go through and I have no indication as to where it went. I like that AOL is private unlike gmail which has really screwed up my life by contacting other people who have gmail and telling them to use my gmail account which I never use or even look at. I have been an AOL user for 20 yrs. I’ve always had good experiences. I do like the News feature as I do not have wifi or television.

Poorly Written App. This AOL mail app has a lot going against it; the type is too light and difficult to read on an iPhone, the arrangement of the buttons are poorly placed, pulling down to load new emails, if you are not careful will erases all emails, once erased, trying to recover lost emails from trash is only temporary. As soon as you close, the app will once again return the recovered emails to trash again. The onboard spam control does not work well with another outside spam program. All in all , it is a poorly written app and gets worse with each upgrade!! I don’t appreciate the sales ads either!! Also, as of the last upgrade, the drops out after accessing emails in about 2 minutes. Most irritating!!! I have contacted the app maker numerous times for a solution to this problem and still waiting after six months or more!

One sided. I cannot stand news outlets that are biased against one side or the other! That said, AOL news is just as biased as CNN! I honestly wish reporters would stop writing articles that are opinionated! Can you PLEASE, for ONCE, write something factual?! So sick and tired of the blatant disrespect! NEWS FLASH.....NO ONE CARES and ppl have stopped listening! YOU and other news outlets/so called journalists ARE the problem with America and the reason why there is such a divide in the country! Please STOP acting like a bunch of spoiled, bratty, entitled children! Where have all the adults gone in this country?? I feel so sorry for future generations! I feel so embarrassed how the grown adults act and what it is teaching the future leaders of America. Soooo sickening anymore! And for the love of God...stop portraying Biden as “the savior!” He is so confused more than half the time and its scary! America is in trouble! Lord help us!

Good and bad of AOL. I have been with AOL for decades. I know how to use it, and like the ability to put emails into folders for future reference. I like the way they put emails into Spam. For the most part it works well. I do not think I should be paying (now) $7.00 a month in order to be able to call if I have problems, especially when my significant other is on AOL on the same computer and does not have to pay for his account. I also don’t like how they keep pushing the features they offer when I have specifically said I don’t care for them. I don’t use their McAfee, and would not use a password protector either.

Unsatisfied. I have been an AOL user for more than 20 years and never had a problem. The app has now changed and a logo has been added at the beginning of the email message and is not needed. Also an ad is always popping up at the beginning and also at close out has a survey that will not go away until answered. Also some of the email messages when opened show old history before the current message begins. I was told to reach out to Apple support but it is not their problem. It is a AOL app problem and needs to be resolved. My husband wants to switch from A0L if I cannot get these issues resolved.

What an improvement!!. This new version is 100% better and interfaces with my iPhone ... finally! I couldn’t believe it when I just checked it out. It was horrible before, hard to sign in to and dreadfully boring in design. I’m curious if it’s going to interface with the “mail” option better but I shall certainly start using the app now!! It’s bright and attractive. I never liked gmail but I have it as a back-up because sometimes my laptop AOL mail won’t include/open certain attachments. No idea why. They are just not visible in spite of the paper clip being there!!

Love aol!. I’ve been a member since it started, I tried and use gmail because my realtor couldn’t send me mail other than never any problems. They make is so easy to delete, file emails. Their spam filter does a amazing job at filtering. My favorite feature is I click on “today “ “yesterday” “last week” “ last month” and it highlights all the emails in the sections the ones I want to see if I go in and highlight them and then hit delete and all those messages that were highlighted are gone. They make it very simple and easy.

Can not log back in!. Recently and now it seems I can not access my aol email account. First I had to keep logging in now I’m completely out!!! Every time I uninstall it and reinstall it keeps saying page can not be found. I have read through plenty of the reviews and I’m not the only one, fix it because I have very important emails that I can not get to now. This issue must and all the issues with the new update and more or this is a matter for a higher AUTHORITY!!! If there’s something we should know tell or restore regular access to our emails!! I believe you guys have been hacked and higher people beyond you must know. If not stop with the stalling please if you will and do right and regain us regular access!! A very important right here!!

Bias. Just approved you sending notices. Saw lots of negative stories about Trump and not one on Biden, his son or brother taking advantage of making millions by being associated. In 2016 we saw continuous reports on Russian influence on the election. Mostly were due to Trump and you were there pushing the narrative along with all media. Years later it has been revealed the DNC and Clinton were behind it. Any apology? Today you, Twitter and the rest are continuing to influence votes by bashing Trump while ignoring a major story on Biden let alone acknowledging his false stories and advancing mentality lapses. While he hides you give him a pass, and you believe he can function running the most important position in the world? Who is more dangerous, Russia, China, the World or our own US media? History is recording this abuse! If I wasn’t a 25-30++ year subscriber with my email with hundreds I’d drop you in a moment. You are shameful.

Falls short. I had to switch my email from my iPhone to the AOL app and I hate it! Previously, I was able to easily move my emails to folders by just using icons on the bottom of my screen. Can’t do that now. Before when I saw that I had emails, when I opened my screen they were already there ready to read. Not now. Before I could easily delete all the emails I didn’t want all at one time. Not now. I would have continued with what I had except that AOL threatened not to be able to retrieve my email. As I understand, I pay $$$ for this service and it should be secure whether I go through a third party or not! I am not a happy camper!!!!?

Please ACTUALLY fix the issue. So I did my research, its been over a year and you guys still haven’t fixed the issue that is giving you guys the one star. I’m currently in the process of no longer using AOL, but people keep emailing me on there and it takes a good 5 minutes to just log on. I do not want a response saying the developers are on it. No, they’re not!! We all know they’re not! They’re busy fixing sports related issues, and minor things that no one really notices. With Covid I’m not expecting much to be done, but this is just so insane. I and many others just want to be able to access our email quickly. We don’t always have the 5 minutes to log in and if we have issues remembering our passwords, then there goes lunch break. Please just fix that one issues EVERYONE is complaining about or be truthful! Don’t make us hang around if you’re not fixing it.

Recent folders option has become glitchy. AOL introduced a great new Mail feature (at least on IOS) in which a list of recently used folders appears after the Move button is clicked. This prevents the need to scroll, wait and then find the folder, which is an excellent convenience. However, in the last 2-3 weeks the recent folders only appear about half the time. Usually if they aapear one day they don’t the next. This appears to be a glitch. I tried reporting the glitch to Paid Technical Support, but they said the only possible way to report a glitch to the development team is to put the complaint in a review.

Complete trash. PUSH NOTIFICATIONS DISAPPEARING FROM LOCK SCREEN AS SOON AS THEY ARE DELIVERED EVER SINCE 17.4 WAS RELEASED. CONGRATS ON PUTTING OUT AN UPDATE AND FIXING NOTHING. I’D EXPECT NOTHING LESS. This app is the biggest piece of trash I have ever used. The native mail app is looking better everyday. More incompetence there is no excuse for. Every time I make the massive mistake of using the in app browser, within 24 hours I’m getting alerts that my email address and password are compromised and visible on the dark web. This app is garbage. Also, how classy you can’t even take a photo and email it while writing an email. What a joke. Not to mention being forced to have AOL’s view of things shoved in your face with the ridiculous Home Screen showing up when it should be YOUR EMAIL. Trust me, that’s all anyone cares about when it comes to this company.

Emailing is pretty inefficient. Whenever I try to write an email in the app, it is very laggy and takes a while for the app to catch up with what I’m typing. I know it has nothing to do with my cellular/internet connection, because it’s the only app that does so. Also, when I try to go back and fix mistakes, I have quite a time doing so, because trying to get back to a specific area of text causes the app to quickly go up too far or down too far when I try to point at an area in my written text, which makes it hard to simply get to the area that I’m trying to. These issues make simply writing a quick email more complicated than it should be. But this is the biggest problem I have with the app.

Since Day One. I and my late-husband had been with AOL since Day One (He was first generation computer cowboy) and AOL was just coming on the scene. We started with AOL at the beginning. We were with them for what seemed like forever and then later I went to Yahoo thinking that it would be a newer upgrade of technology—and I got hacked. I wrestled with the hacker for two years and finally just said Take it and I went back to AOL. Then two years after that my bank account started getting hit due to the former yahoo hacking. So since going back with AOL I’ve been fine. I’ll have this email address till I drop! ;)

Hate the newest update. This is mainly regarding aol mail, as I never read their totally biased lefty news. I don’t like how when you delete an email, the next one opens automatically. I want to choose which one to open next. Even worse is that emails I mark as new and/or unread are constantly being automatically placed in ‘old mail’ multiple times a day. If I order something online, I like to keep both the order confirmation email and the shipping confirmation email as ‘new’ until the order is delivered.. you don’t allow me to do this. I keep putting them back in “new’ mail and every single time I open the app, they’re back in old mail. I deleted the app today. Using the website works better. Oh... also, sometimes when I hit the trash icon, it’ll say the email was deleted, but it’s still right there in front of me.

AOL is just OK, at best.. The site is just OK. One issue I have is the inability to have incoming emails automatically forwarded to a different email with another provider - others do this. The other issue I have is the liberal bias of the “news” portion of AOL. I think it’s by Huffington Post, an obviously biased left-wing publication. I do my best not to read it. I’ve been an AOL user from almost the beginning, which is why I can’t switch to another provider without great difficulty and time consumption, having thousands of people and businesses using what I have had. Mediocre at best is my rating, and often folks smirk when I tell them my email address, deriding AOL.

It’s just an ego trip. Other than work, AOL is the only email account I’ve had since getting my first pc in 1993. AOL email had been working great on iOS since I got my first iPad and iPhone in 2015. Last year I started getting emails from AOL telling me that I HAD to download the app in order to continue receiving my email. I ignored them and all was fine until a couple weeks ago when one of 2 email accounts stopped working. I think my password was disabled because it kept prompting me to confirm my password which I did over and over to no avail. The other account is still good. I downloaded the app for the disabled account. I hate it. EVERY time I open it, there’s an ad. I don’t even get that on my pc! Ridiculous that I have to maintain separate email accounts with the same company! Way to treat loyal customers, AOL.

A HOL L. I was hacked so I have to sign in every time, it’s very difficult on the iPhone SE. The type is so very very small and now for some reason there’s a new format. Don’t know why. Maybe some new upgrade? And to top it off my password doesn’t work now. Why does some person thinks that their design is so much better than the existing one. There’s always good formats and easy to read type but is soon as it gets familiar, someone comes along and changes it. They change it just to satisfy somebody’s ego. In the meantime changes are hard to adapt, they are less legible and harder to deal with in the previous format. Why can’t you just leave things alone or give us the option of keeping the previous format. It’s like forcing us to drive a new car that we don’t like. The type on this page is easier to read than to type on my emails. Why is that? Why can’t hold it tight be legible wherever I see it on my phone? You think that they would’ve worked that out by now. One thing that’s very irritating as all of this hairline type. That might be good for some stupid perfume bad, but for every day use give me some Franklin Gothic medium, legibility legibility legibility. User-friendly, user-friendly, user-friendly,! Ed, somewhere in Central Florida.

Why can’t I open my mail?. For the past few weeks i have experienced the mail in my inbox freeze after I have deleted one (mail). Why? Since I wrote the above, I deleted the app on my iPhone and tried to read it on my iPad. I can read some messages but some are locked and have been since the night before last. It is so random. Please help, there are some messages I would like to see. I have had AOL for many years. I do have a Gmail account but I would have to notify a lot of people if I switch. Thanks Another week later— I delete and reinstalled the app and used it for a day. This morning I can open the app but not open an email to read. Its nice to know who is sending me mail, but too bad I can’t see what they wrote. Thanks for your attention 4/10 Thank you for responding today. However, I have deleted and reinstalled the app on my iPad and on my iPhone several times, so that did not work. I will try to send you an attachment. I can open some emails then suddenly the subsequent ones lock up and I can’t open them. I have to sign in on my computer the old fashioned way to see what my emails say. AOL has been around a long time but I hate to go back to the 1990’s it takes too long.

Why the new default?. This app has been fairly useful for checking my email without logging in on desktop. I feel flooded with advertised news articles every time and have been able to ignore it easily by using the app as it just opens to my inbox. Now, however, the app is defaulting to the Home tab, which sticks me back on that annoying news tab. At least let it be a toggle function where you can choose whether or not you want news as your landing page. I don’t care to see it at all. Also, please add the proper function to block email addresses. Sometimes submitting the unsubscribe request button isn’t enough to stop emails from coming through.

Problem with shutting down open opinion. I am going to continue using AOL and stop using Yahoo for the very simple reason aol, still allows comments at the bottom of an article ! Yahoo has banned that from their site, blaming “inciting trouble “ ! That is such a cope out, they are trying to control a narrative of some truly stupid stories that they post! They don’t want people to call out what some might feel ,or a counter view point, about a story they deem only their opinion is correct ! The way both sites were set up, was very non intrusive . You don’t have to look at them unless you want to! But the feed back can reinforce or blow holes in their writing

Archaic System. I find it incredulous that the AOL app on my phone not only requires me to sign in every time I want to check my email on my phone but despite months of consumer complaints AOL does nothing to fix it. How is it that the company that was once the leader with”you’ve got mail” can’t create an app that gives easy access to email alla gmail, Yahoo!, or any other app for that matter. It’s not even an option to stay signed in on the AOL app. It’s inefficient and a waste of my time. When I want to read my email, I want an app that will take me directly to my email and not spend my time typing sign in information. I’ve had my address for more than 20 years, do I really have to give it up because of your poor App design? For crying out out loud get with the times and listen to people- I know I’m not the only one with this complaint.

Convenient and Inconvenient at the same time. I have had the app for a while and have liked it for the most part, but I just don’t understand why I cannot log into my email from chrome, since aol automatically reroutes me back to the app after logging in. This wasn’t always the case, I used to be able to log into my aol mail from chrome as well as safari. I would not even be tempted to use chrome if the aol app allowed me to access my wallet through it. I sometimes get e-gift cards, but when I go to put it in my wallet, the only option is GPay and Apple wallet is not even an option? Please fix this, if you can have GPay there is no reason why you shouldn’t have Apple wallet as well. Also as others have complained it constantly asks for me to log into the app.

Emptying Junk Folder. I can select delete all junk mail simultaneously from the current days junk folder only. Afterwards However, junk mail accumulated after the current day must be deleted individually, message by message and takes forever to complete with all the junk mail passed through every day. If I wait 2-3 days to empty the junk folder there can be over 300 messages, each needing to be deleted individually. You need to permit mass deletion of the junk folder just as in Gmail. I would have given 5 stars if it were not for this laborious and frustrating issue.

Search is not working as it once did. The past few days I have found that my search browser doesn’t work as it always has. If I type in a subject, I just get “lists”, no web links. If I click on a “list”, it sends me to more “lists”. Very frustrating. This only happens on my iPhone 8, not on my iPad or IMac. I can browse on those devices with no problem. I have cleared my search history, my cookies. I have tried shutting my phone down, all to no avail. I did update my phone, but this was happening before that. Thank you for any help you can offer.

Too much drivel. AOL is not improving. The topics are increasingly silly ... who cares about some "star" and a bikini. The language is incredibly puerile. The same words appear endlessly and are jarring to anyone past High School age. Stop "rocking" an outfit. My jaw is tired of "jaw dropping". You don't "graduate college" ... you graduate from college. I'm tired of ads being disguised as articles. And on a PC those sites offering their articles as "slide shows" are infuriating. Mainly because a "teaser" headline draws the reader in to an AOL scam. Whatever tidbit was headlined isn't revealed until 30 or more slides have been laboriously clicked. STOP running "slide show" formats. Stop using the cheapest journalistic trick of all ... "teasers".. AOL ... just GROW UP. The only reason I haven't cancelled my subscription years ago is that I like your old classic eMail format. When somebody decides to upgrade it or retire it, I'm done with AOL.

Love AOL after all these years. I’ve had AOL since it first started. The features I like are the ability to make folders and store emails. Another cool feature is that you can maintain an email chain history with multiple emails just like in Outlook and still leaves the original emails in tact. Gmail doesn’t do that and it’s a nightmare to keep an email chain. Gmail will pull the original email in the chain and make it part of it so you have difficulty finding it again. Outlook basically copied AOL but added the features that AOL’s owners never bothered upgrading to. I gave AOL 3 stars because the search feature on the iPhone fails me most of the time and always in a critical situation. AOL, spend some money upgrading your product.

Be More Politically Neutral. Enjoying AOL news and check it often. But as most news outlets it leans left politically. Certain things are acutely reported to the exclusion of other topics that would project a more impartial attempt at reporting the news fairly and accurately. Too much anti-Trump and January 6 reporting when, in fact, the man in the White is named Biden. I have considered changing my email address to another company and still might do so if this bias continues. Warner Brothers also owns CNN so it must be very difficult not to follow that news organization’s liberal sympathies.