MyCricket App App Reviews

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Acp. The fact the this company has yet to be able to correct the current ACP issue so I can receive the credit that I am completely approved to receive is overly ridiculous. The fact that every time you say that it’s being forward in a ticket to be fixed and then I receive a call to reiterate the same line of bulll&$@) over and over. Yet you continue to send me bills that I continue to pay with the empty promise from you that it will be fixed and not be. So I want to let you know for yet again a 4th month in a row I just paid the full bill. WITHOUT the discount you can’t seem to figure out. Poor customer service is the biggest understatement in this situation. Lame and sorry doesn’t cover it either. Get it together I’m sure I’m not the only one that is getting pushed aside and nothing getting done like promised. You don’t even deserve the one star I had to give to leave this. But I guess we will see if this helps leads you to do what should’ve been done MONTHS ago. THANKS FOR NOTHING BUT A WORKING PHONE.

Awesome Service Highly Recommend. I switched from Boost too Kricket after 7yrs. I travel quite often for working well up till a yr or so ago I never went without service and I travel too see extremely remote area’s and all over a sudden I slowly started losing coverage or would go into roam well as time went on it progressively got worse too where on top of my $60 plan I was on I had to have a $40 unlimited roaming plan to my account which made it $100 a month after a couple months of that I switch to cricket since watching TV now I have yet to lose service anywhere at any time and have been to some of the same location that I used to go to before I do service with boost so like I said I would highly recommend them five stars all the way

30 minute wait time to talk to a human being is unacceptable. First my account was suspended because you guys couldn’t get it together to accept the payment. Now I’m being charged five dollars because you guys screwed up. Then my account got suspended because you guys screwed up. Then I go to call customer service to get an answer as to why there is a zero balance but my account is suspended only to get hung up on twice before being able to finally get connected with somebody. In total I spent over 30 minutes between two disconnections by you guys until I could finally talk to a human being. He doesn’t have any answers as to why this is really occurring other than to say that the payment was rejected. Not happy at all! Should never ever on the entire planet ever have to spend more than 5 to 10 minutes waiting for a human being. And I am driving while I’m calling so I should not have to enter 2 to continue to hold for somebody who may or may not decide to answer the phone! by the time he finally answered the phone I’m so angry I could spit! That has mostly to do with being hung up on twice. What a crappy customer service option! Also, why on gods green earth should I ever have to select the number one in order to get English when I live in the United States of America? You want to offer other options fine, let that be for the people who don’t speak English. Let them press the number two. How incredibly annoying!!

Love cricket. We were paying around $400 a month for phones through at&t....we loved over to cricket and now our bill for 4 lines is $130....it would be $100 but we opted for the option that gave each line 15megabytes of hot spot each month. That added $30 to the plan. We all have iPhones and the progressive app they use to finance phones is fast and easy to apply. I paid them off in 90 days so I bought an 11 for $700. And an sx for $245. If you choose to pay monthly for over a whole year you pay for twice the 90 day rate. Cricket provides the same coverage in our area that at&t does. It’s great for our family. Much for economical. In store employees are so nice and knowledgeable. And online support is great as well. The app to pay each month is easy peasy. Thanks cricket!!!

Horrible customer service. I ordered a phone upgrade online unfortunately later to my knowledge I was on the same day my auto pay came out this caused a glitch in their system causing my order to freeze in pending. A week later they still could not resolve the freeze. They decided to cancel the order to resolve the freeze. Ok that is fine the issues me all the money (including the non refundable upgrade charges) that seamed great. Fast forward they froze my account suspended it due to the fact they are not allowed to refund said fees (my problem?) they caused this! So now they want the upgrade $25 back and a $15 reaction fee on top! I still need a phone and have to go into to the store pay another $25 upgrade fee. So I’m out $65 for their glitch?! It not even the money it’s the principle!! They caused all this, their glitch! Even tried a supervisor (Kevin) for him to say sorry this is rare but has happened I’m not authorized to refund fees. Seriously. What a joke. This is my first negative post in my life! And they deserve it! Note don’t make a purchase on your contract auto payment date you’ll get screwed and they DO NOT CARE!

Dezavala cricket James. I spoke with a gentleman at your DeZavala Cricket location named James this evening after being beyond frustrated trying to get my screen replaced on my phone at apple. James was exceptionally helpful and literally saved me from a melt down. He was able to explain how to get my screen fixed at the corporate store which was a fraction of what apple wanted to charge. He also explained the option of a “sim switch” to another phone I own and THEN took the time to inform me of the possibility of selling one of the phones I own. He was such a pleasure to speak to after dealing with apple and its employees! I will never use another carrier after speaking with such a professional, helpful and knowledgeable customer service representative. He is definitely a superb asset to the cricket team!! Rachel A.

Great service. Even Greater app!!!. I have had ZERO issues with Cricket for service in the last year that they’ve been our provider but I am even more impressed with their app! This app is so easy to use. Has ALL the info you need for your account. I was even able to make changes to my plan right through the app with no long wait on hold and no service rep trying to selling me something else! AND— it was super fast. I was all wrapped up in just a few minutes with an upgraded plan including what the new billing amount will be— no surprises ever. BEST decision I’ve ever made! We were paying over $400 for the same cell service before and the WORST customer service and circus act you’ve ever seen when you needed something. Couldn’t be happier with Cricket and I tell EVERYONE!!! Thank you.

Disappointed. I went to the store to upgrade my child’s phone. The lady sold me a phone, made a call with it to make sure it worked, then handed it to me. I put the phone in the box until I got home. Once we pulled out the phone we noticed there was a pressure point on the screen. I immediately called the store to tell them & she told me to come back to the store. The manager accused me of tampering with the screen after I left the store. This all happened in an hours time. I bought the phone, got it home, & then turned around & went back to the store. The manager was rude & very insensitive. Now, not only did I pay a lot of money for new phones, but now I have to pay extra to trade it in. This is terrible! This is a new phone! I was sold a bogus phone! I didn’t ask for my money back, I simply asked to trade it for a phone that didn’t have problems. I will not ever go back to that store. I will not recommend this store to others. DO NOT BUY ANYTHING FROM CRICKET STORES! You will get screwed

After 6 years… Best service by far. I’ve have many phone services and am constantly moving so switching services is sometimes a must. That being said Cricket has been my favorite and after 6 years I will be leaving :( Not by choice but with a new member in the family we all needed phones and switched to T-mobile for the free iPhone 13s. For after my contract ends I will be coming back so please wait for me my dear sweet Cricket 💕 on a more serious note the service has always been amazing, I’m talking full bars even on hikes and mountains. The app is actually very clean and easy to use and honestly they have amazing promotions for services. Only thing is I wish they offered more phone options/promotions for upgrades.

Worst company ever. I have been a cricket customer for solid 8 years haven’t had too many issues with the company customer service has been good. Last week I decided to upgrade my account to the mobile hotspot plan, which is ten dollars more than what I’m paying now. I have autopay already set up mind you. So they tell you they will just charge you on your next billing cycle for the new plan, well for whatever reason cricket decided to only charge my $50 when my new plan requires $60. Then instead of telling me about it while I was at work last night my account was suspended and had to pay reactivation fee as well as the balance. When I called them to amend this charge they told me I could call my bank have them cancel the payment but then my account would be suspended again. This upset me a lot because I thought it was my phone messing up not being able to use my data, I almost ordered a new phone that night because of this. Only to realize it’s crickets fault. I’m done going to Verizon or att

Leaving after 7 months. This is a discounted service I get it but after the last week I am done with Cricket. I live in a remote area with weak signal and my house has a metal roof and need WiFi Calling. About five days ago WiFi calling just stopped working on my iPhone I brought to Cricket from Verizon. When calling their support all the rep could say was that WiFi calling should have never worked on my phone because it wasn’t a phone I bought from them?! A seven month glitch?! I switched to Cricket when they started offering WiFi calling and didn’t see anything about byop not working with their service, otherwise I wouldn’t have made the switch! The rep also said I would have to buy a cricket Wireless phone to have the feature back? After all of that I tried to have my number forwarded to my Google number so I can receive calls in my house and that didn’t work either, it wouldn’t forward and afterwards I couldn’t make any outbound calls just received inbound? Customer service again was no help getting call forwarding working. I have ordered a new SIM card with another company and will never subscribe to Cricket again.

Rate Us Review. Well let’s begin where are you double charged me and I just got the second charge today where I paid this past weekend when you shut off my phone without warning I didn’t go more than one month I changed my bank account card but I was told by many merchants including my bank that this would not affect my automatic withdrawal checking account which you were doing on auto pay obviously did you shut my phone off I got word of it on my birthday June 28 I paid right away $139 that included the late fee even though I put in a new cardFor the same bank account that you were withdrawing from just make sure the cricket would get his payment. Now I see that my bank has another $120 withdrawn for the month of June on a set up that I did prior to you showing my line down and making me pay prior to on a weekend on a Sunday on June 28 without me being able to talk to anybody so you get three stars it fast because that’s what you deserve

cricket app works great ! Update 2020 aug 1 yr later still loving cricket. it always working great ! I love how hot spot works well and great pricing for our family ! We had cricket for a year and half now we are very satisfy with them it was best descions ever too leave Att who we were with for over 17 years but cricket seals were way better in our opinion no mess up on the bills ever and easy online pay ! Any question at our local cricket we had were very friendly and helpful ! We very satisfy with cricket my hubby and I both had no issues with lost signal unless were way way out boonie country but wifi will work we did try at my in laws home country wifi connected still call or text out if there no signal ! We’re not planning leaving cricket very impressed that our bills were promised as said no hidden you went over on the plan we are on 2 cell phones & 2 hot spots ! :) thank you cricket ! Very very happy customers !

Argh 😠😤🙄. I hate cricket!!!! Wasting my time with there useless app already, there useless bot, and the people are just wasting time NOT responding. That chat bot should be less confusing about how long I need to wait for 🙄. Geez, and if you actually charged $100 dollars, I’ll be so mad! I hope this company goes out of business. For no reason, you make this difficult to make visual voicemail work, and waste hours of my time!!!!!!! I have better things to be doing cricket!!!!!!!!!!!! My visual voicemail hasn’t worked for 2 and a half years for crying out loud!!!!!!!!!! People tell me in person they left me a voicemail, and it is always empty!!!!! The different article tips online to fix the voicemail hasn’t worked! Why is it that I talk to Apple on the phone, and they try helping me right away and tell me I needed to talk to cricket to try getting the issue resolved? But then with cricket on the message thing after responding to a bot who doesn’t know what I’m talking about, doesn’t help at all.?!

Don’t add services using this app. I loved this app until today. I waited until I was paying my bill to add mobile hotspot to a phone on my plan. So I pay the $10 and add the hotspot and try to pay my bill at the same time. Doesn’t work. So I submit the $10 and then go onto my $90 bill and it won’t go through. I close out the app and try again and now my bill is $100. I call customer service because I do not want to get double charged for the hotspot and the first lady I talk to tells me she can’t do anything so I explain again why I do not want to pay twice for the same thing. After a while on hold again she tells me how to add services in the future without having this problem but she was talking to her supervisor and they were going to help me get credit for the $10 overcharge. This is when my phone died :( So I call back. The next guy I get is so unhelpful and says his supervisor says there’s nothing he can do because I added the hotspot myself on this app. So basically they’ll take your money from this app all day long but the moment there is a problem it is your fault because you used the app.

Where have you been all my life?. Sure, I’ve been in a relationship with Verizon, AT&T, Walmart Family Mobile and even those phones where you had to buy a card with minutes in order for the phone to work. With each one it was a give and take type of relationship. I give and they take. And sure, the service was usually good but the prices would be outrageous. When I first met Cricket, I honestly thought it was too good to be true. How could I have an awesome phone with great service, awesome and dependable WIFI, yet affordable. REALLY, REALLY AFFORDABLE!! I’m here to tell you, it’s real. I’ve met the Phone Company of my dreams. We’ve been going steady for about 7 years now. Now if I could only get them to take the trash out…. Love Dorian

Mr Anthony. Me and my husband recently when to purchase a iPhone at cricket on the progressive leasing plan . We call the store on 4508 s orange blossom trail in Orlando at 8:10am and ask if they have any iPhone 7 Plus the salesperson respond yes we do have a 7plus I said ok my husband and I are coming in for one , we left our name . We drove up there stated our name the young lady said that her district manager is bringing in the phone in 1 hr time from another store mind you if she told us that before we would have drove to the other store but no they decided they are going to lie for a sale . So my husband ask to speak to the district manager and said that your sale person stated that they had the phone in the store so the district manger that goes by the name Anthony decide he want to have attitude by stating he doing us a favor and etc so my husband got angry and walk off and said never mind . So we went two different store around the Orange County area so Mr Anthony decide to call all the store and said they must not sell my husband the phone an less he is purchasing accessories with the phone and a maximum of 500 purchase the iPhone 7 Plus is 399 and accessories.

Worst customer service experience and service. I use to love cricket but today it has showed me that the cricket I once loved is no longer what I love. Today I had the most ruthless customer service agents Joanna and her supervisor is the worst people to talk to I tried to talk to them and explain what was going on but they kept repeating the same thing. I asked why do you keep telling me the same thing as if your a automated system I waited 4 days to talk to someone because none was ever available to speak to it always hangs up and says to call back later. I told the lady since your being rude do I need to take my services elsewhere the rude Indian lady said you can take them elsewhere instead of helping me what is the point of her being a supervisor if she can’t help anyone she only needs to be a customer service representative nothing more neither of them needs to work. I wouldn’t recommend cricket if it the last thing on earth. I will be switching my service from cricket. I hope you guys go out of business this was ridiculous.

Customer service lied about my bill. Customer service here is terrible!! Something happened on my cricket app (I have two lines and our bill is $30 each, so 60 all together) but it was showing that I owed 34 and change. I knew that couldn’t be right, so I called customer service. I told the woman that price must just be for one line and the bill was due that day so I wanted to make sure I paid for both lines to avoid interruption. She put me on hold for several minutes and said she reviewed my account with her supervisor and they saw that my account had been credited almost $30 because I had been over charged in the past. I thought, well that’s nice and paid the 34 and change. I wake up today and both of our phones are turned off due to non payment AND they want me to pay a $15 reconnect fee!! I called back and explained what I had just been told yesterday and the guy I spoke with today said that the only notes on my case said that she checked my account and that the amount was paid and that was all. Nothing about the credit or anything! All he could do for me was to offer bridgepay so our phones would get turned back on today, but I still have to pay $40 more within 7 days to keep them on. So the woman I talked to yesterday and her “supervisor” just blatantly lied to me! Unbelievable. This will be the last month we give any money to these liars.

Data speeds impossibly slow NO Video!!. Cricket changed their policies as of August 2019.... even though I did not change my plan and tend to use very little data, Cricket now THROTTLES ALL VIDEO!!! I cannot get ANYTHING to steam or playback. Every video halts after about 5 seconds. I tried to watch a 60-second promo clip and Cricket just chokes!!! Not a movie or a whole episode , just the trailer and it freezes! Cricket (and the cricket app) day you can TURN Off their streaming optimizer (Stream more) to isolate the problem...NOPE I followed their instructions to the letter and it will not turn off. The app is full of ads to upgrade service, add a line, add features, buy phone insurance, and sell sell SELL!!! Geez people I’m already on your network, just let me enjoy my MEASLY1mb/sec speeds, please!! Oh, by the way, Cricket says it works in mexico...NOPE!! I just happened to take a cruise last month and once we got to Mexico I had “NO SERVICE”. Zip, zero, nada, nothing. Couldn’t even open the app or call 611 to diagnose the issue. No phone service at all, contrary to what their online fine print says, your Cricket phone will NOT work in Mexico. I have tried to stay with Cricket to save a buck but my family is soooo mad at me for switching to Cricket!! Don’t do it! Oh, the find my friends app? Worked fine all the time until I switched to cricket. At least now I can go to the bar without my wife knowing, since the cricket network doesn’t work she cannot track me!

Continue to be SURPRISINGLY-SATISFIED & GENUINELY-AMAZED w/ CRICKET!. I never leave these reviews, but feel like this one is well deserved🤙🏾 I’ve stayed with VERIZON since I was 16yrs old—15yrs—& first used a cellphone/cell-provider assuming they offered in general, the best national(US) & overseas cell coverage, compared to the top competitors like AT&T or T-Mobile...& definitely thought CRICKET was likely, even below them. I couldn’t have been more WRONG. I wish I would have switched to CRICKET as soon as the whole era of "cell-contracts” was discontinued & ended! It’s no exaggeration saying it’s been the best decision, not only for myself personally, but as well as for my business. I’ve lived all over the West Coast, Midwest, the South & even Hawai’i, without ever experiencing poor service/coverage (can’t say the same of my previous cell-provider). Continue to be SURPRISINGLY-SATISFIED & GENUINELY-AMAZED w/ CRICKET! ***Take this for what it is, but to say it’s a rarity that I will ever take the time to leave a review, let alone a lengthy one like this, would be the understatement of the year haha

BEST PHONE COMPANY 💯. I love cricket!! Yeah they might not have the newest phone but you can get a new phone and put it with them if it’s unlocked or from your old company as long as it’s payed off! You don’t have to buy there phones! They call center is amazing!! I’m not waiting 4 hours to talk to someone! They are all super nice including the people in the store!! I can’t wait till my fiancé phone is payed off so he can leave spectrum and come to cricket because spectrum keeps screwing him over! They are charging him $190 at spectrum for his phone when it supposed to be half because they keep upping his bill!! With cricket I will be paying $90 for TWO phones witch is so much better!!! I really love cricket and I so recommend them!! Keep up the good work cricket!!

My new Cricket Service. So last month I switched my pre paid phone service to Cricket Wireless and like all pre paid companies they had a app!!! I have never been able to successfully manage my account from a app especially with AT&T!!! Now my bill is cheaper and then my service is all the same great service!!! And I was able to pay my bill through a notification reminder which took me to the app and I just paid my bill so easily within a couple of minutes! No calling the company etc. No fees or anything just so simple!!! And I have never said that when it comes to doing things online!!! I am definitely happy with my service and the app!!! Finally!! Edit*. I am now months into my service and so far great service and app!! The app is extremely user friendly and I usually never figure them out but Cricket has truly made this one user friendly and perfect for anyone and bill pay is Super Easy!!!!!

Bad service, takes forever to send a text message. When I first got with cricket I loved their service it was GREAT!!! About 1 year ago the service got ridiculous: 1)people calling me and my phone doesn’t show missed call 2) every other text message takes 2-3 minutes to send and when someone sends me text message it would show 7 MINUTES AGO instead of NOW. So when my text notification will beep for first time and message shows it’s delayed anywhere from 5-10 min . It never used to be like that, and it’s not just my phone have delayed text issue it’s all 5 lines that I have, which tells me it’s not the device issue but a NETWORK PROBLEM !!! I’ve changed multiple devices over the years and everything worked great until a year ago, that’s when service got horrible. I tried calling the company many times but they playing it off like they don’t know what’s up. (Of course they won’t admit the problem) I personally think is that Cricket is at some kind of disagreement with AT&T since Cricket uses AT&T’S towers. Cricket is bad, horrible with constant delay of service.

Nice useable app but with flaws. This review is based on version 2.7.15 of the app. Overall, I’m very pleased with the simplicity and ease of use with the app. One feature that I used was to change my plan: easily and instantly done. I can clearly and easily see that there are scheduled changes to my plan: great! So far, so good. However, since doing so, if I try to tap on “manage scheduled changes” either from the home screen of the app, or from “...more > plans and features > line details” the app consistently crashes. It’s not a deal breaker to using the app since the ease of use and convenience of the other features far outweigh this bug, but it definitely is an annoyance for sure, especially for one who would want to change to a different plan again. I would think that since the bug is consistent and works the same way every time, it should be an easy find and fix. It seems like with the “manage changes” E.T. is phoning home, but no one is answering (or answering but hanging up immediately).

App Makes Account Managment Difficult. I recently added a third line to my account. It used a 2 GB data plan rather than the unlimited plans on the other two phones. My monthly charges were $110 per month. While using the app I saw a notice that I could have 3 unlimited lines for only $90 a month, and it included a button so that I could easily upgrade my account. It was kind of a no brained that I should do this, and I did. During the upgrade process the screen updated during each step and showed that my third line was now changed to unlimited data. Then when finished, it changed to a screen announcing that my new monthly charges would be $135! Fortunately there was also a cancel button and I was able to revert to my $110 fee. I tried again a few weeks later thinking it may have just been a glitch. But again it ended up being $135. So I called customer service and was able to get my account set up correctly. I’m still not sure that went wrong, and oddly, the CS rep also warned me about having this done at a Cricket store because they surely would have messed it up. She did say she was giving me a credit for my trouble and that my next bill would only be $80. Upon finishing my phone call I logged into the app and saw that my next bill was $88. I’m going to call it a wash at this point because the hassle of trying to correct it again would have been worth more than $8 of my time.

Customer Service is untruthful. Customer Service outright lied on a call. I requested a change of date for billing to be due on the 29th. The rep was not knowledgeable and I had to correct her on the date change multiple times. She put it at 27th and I requested the 29th. I corrected her multiple times and she said she would correct it, but it was obvious she was not going to do it and She didn’t. Im fine with the date being the 27th at this point, because it’s not worth having to deal with customer service to correct it. The whole call with this one rep was one huge irritation, because she either didn’t know what she was doing or simply just didn’t want to do it. What I’m not fine with is being lied to. She asked me the date and then deliberately used whatever date she wanted, even after I corrected her. Even the request to change the date she made harder than necessary. Also trying to move around and even find a forum on the MyCricket app was a chore. Note Cricket, I only want to comment on your Customer Service’s less than honorable behavior. I am requesting “NO” changes to my account. Thank you By the way asking for a nickname is stupid. Because you keep rejecting saying it’s taken. Sounds like to me it shouldn’t be so difficult. No manner what you put it’s rejected.

Horrible App. I don’t know why people are rating the cricket service when this is the cricket app, you are meant to rate the APP that you downloaded not their service. I only got this app because this is the ONLY way you can contact support now and guess what? Every time I go to start typing in with an actual agent the app force closes. This happens literally every time. Never fails. So, basically, they have it where it’s impossible to chat with an agent, you HAVE to call in and wait for a while just to get your problem fixed. Other than that the app is okay. It obviously has a major bug issue because it force closes a lot and that’s highly annoying. The app is useless, you have to have data or be in WiFi to use it so if you’re out of data and your not in WiFi and your phone is due your screwed basically. And with how much this app force closes I wouldn’t trust it to actually accept payments. I will stick with using the website. Just wish you could actually CHAT with an agent on their like you used to be able to.

Internet Connection Caveman Ages. I’ve been with Cricket for years and mostly because it’s conveniently priced so my whole family can have a phone and I can still afford the bill. The biggest draw back is the slow internet connection that we all experience. Sometimes my phone will be buffering for minutes at a time whereas my neighbors phone connects right away. She does not use Cricket. I even have WIFI at home because the connection is soooo Poor! But amazingly that is also a hassle because the phone wants to use the WIFi signal even when i turn my WiFi off because it’s running slow with too many devices connected. Then my phone seems to go into comatose mode instead of picking up with the cricket service I pay for every month. I’ve reset the network settings and tried everything else but it’s not really changed much and I think I’m this day and age , nobody should spend as much time as I do watching their phone buffer indefinitely!! And I have an IPhone XS Max so it’s not like if my phone needs upgraded. Also the insurance is a scam. Don’t even bother with it.

Never had an issue in 8 years… Until Now. I’ve been a cricket customer since I was a child and never once had an issue until now. They took $50 out of my account when it should’ve never been taken, and they even explained that due to the month, it was ALSO taken earlier than my actual due date. Now they won’t refund me even though THEY told me it was a system error on THEIR end. They also said that since that money is now “credit” on my account, that if I were to cancel service with them, then I would ultimately forfeit that $50. So I have started a credit dispute with my bank, and will be transferring my service to a new provider, all over this ridiculous stance they’ve taken about keeping my money. Absolutely horrible horrible customer service and you better hope they never take money they ADMIT they should’ve never taken, because they will not give it back and bluntly tell you that they won’t. Absolutely disgusting business practice and they have lost a nearly 10 year customer over this. I have already looked into a new provider, that is comparable, and actually half the price. I already discussed billing and refunds with them as well, and they explained that they are completely reasonable when it comes to refunds and different mishaps in life. Much better! So…. Hello Tello, and good RIDDANCE to you Cricket!!!!!!

When it works, it's great.. Our family has been with Cricket for over 3 years and it's a great carrier of phone service except for one thing...the Cricket App. About half the time it's down and I end up paying an extra fee JUST to pay the bill. THAT is totally unfair. I am retired and the funds expended to me come in on different days each month - meaning I simply CANNOT use "Auto pay". I'm told all the time that I won't have to pay the extra fee IF I use "Autopay". But not everyone can, as I have said. The reason for my 3 stars is due to the App being off-line or down so much. I've told them about it, and they seem to know this fact, but it never makes any difference. I used the APP today and it worked great. But in all probability, next month it won't. It would seem that Cricket is more interested in getting ALL their Customers on "Autopay" than fixing a serious problem with their APP for those of us that NEED TO USE IT. I sincerely hope they fix this as we are seriously looking around for another Carrier because of this continuing issue. I'd prefer to stay with Cricket if they bother to fix their APP.

Don’t ever get cricket. I have only been with cricket for three months I brought my own iPhone I thought the service was OK so I purchased the Samsung galaxy a 52 with the 5G network I tried to return the phone because the network doesn’t work they denied letting me return it within seven daysNow I have spent the last month calling customer service every day because they locked both of my cell phones they don’t tell you that yes it’s prepaid but they force you to have six months of service even though you paid for the phone yourself cash and it belongs to you. Even my iPhone I didn’t even purchase from them and they locked it for six months so now I’m stuck with two phones that don’t work and they won’t let me unlock them!!! Horrible customer service I have talked to probably 40 representatives at this point and I’ve had a store manager on the line hang up on me twice won’t give me his name or his information to report him I will never offer good reviews for cricket!!!!!!!!!!! How can you claim to be a prepaid service if you lock a customers phone and won’t let them out for six months even when the phones belong to you!!!!!!

Horrible! Buyer beware. You get what you pay for!!. Everything about this company is horrible. Terrible customer service. Extremely long Wait times whenever I have to call… which is too often. Extremely challenging to be able to speak to human being in customer service. It’s unfortunate that none of the customer service representatives are in America and that They are not available after 9 PM Eastern standard time. Haven’t been able to log into my account or the app for over a week and they can’t figure out why. Every customer service representative I have spoken to is no doubt in the Philippines and they literally read from a script instead of addressing my concerns head on like normal human beings should during a normal phone conversation. the list of annoyances and problems just go on and on and on and on. I will be switching to a different company as soon as possible. Buyer beware. Again, you get what you pay for with this company. If you want discounted prices, you will also get discounted customer service and cellular services. It just is what it is.

Cricket overuses your Hotspot. When comparing apples to apples cricket fluctuates it's Hotspot usage and how much data it uses up. I bought the extra hotspot once thru the app and every since then it's like they try to lie and say that I've used up all of my hotspot and there is no way I can use 75% of 15 GB in two hours. They’ve done this to me three months in a row. Cricket scams with their hotspot and I’ve proven it by running Metro by T Mobiles hotspot at the same time on the same type of device for the same time period and Cricket uses far more hotspot than other companies. Definitely don’t recommend this company because their agents hang up on you as well. Other companies use about 2gb per 2 hrs where as Cricket uses triple that in the same time frame. This leaved me with a scammed feeling and proof of breach of contract by boosting my hotspot data output to use up my hotspot faster in hopes I’ll buy more data from them.

How much I love this company.. Well what can I say after been a Cricket customer for almost 3 years now , they have yet to disappoint me and my children. One of the biggest mistakes that I could have ever done was to leave my company for 2 weeks and I say my company bc they make us all feel like we are apart of the team. 😁 Leaving Only bc my kids wanted new phones and at that moment was not able to purchase all new phones went to at@t the worst mistake of my life. Cricket is a family filled company that makes and try there best to make sure there customers are always with service. You tell me what other company can you have everything you need as far as features and makes it affordable for the whole far. This company is such a blessing to my family. I appreciate you guys so much and keep up the friendly caring service. Much Love Bryce

Great Phone Service. We’ve had this service for about 2 years now. They do it just right plus zero add-ons when we travel to Mexico. Prices are about half of big phone companies.) Only problem we have is we’re in a fringe area in Monrovia up tight against the foothills. The signal is very week all the time- only 1-bar at Rush Hour and at non-peak hours a low 2-bars for reception. During rush hour traffic we will drop calls 50% of the time. (We had same problem with AT&T when we used their service. But that changed back in 2013 when they added an additional service in our area. Since Cricket is a division of AT&T I don’t understand why the service isn’t better.) Sure would like to get 3-bar service since we are uphill from the I-210 Fwy and 2-3 miles from the interchange with I-605 Fwy. We have no problems once we get to Foothill Blvd.

Absolutely horrible. Horrible wireless company. Stay away from at all costs!!! 1. Paid first month with the new debit card bank sent No problem. 2. Can’t pay second month or third month with said debit card. Bank says detecting wrong address. Which I suspect is why it shows up as “invalid card information” when I try to pay through the cricketwireless website and app. This is all Cricket wireless’s fault though. They put my home address into my account and Not my P.O. Box mailing address. My P.O. Box mailing address is connected with my debit card. They screwed up and Not me!!!!!!!!! 3. Cricket wireless won’t let me change my address to fix that. There is No way to change your address information through their app or website. Whoever did the programming on their website and app is inept!!! 4. They have instructions for changing your account information on their website through their app and under “my account” via their website but it’s all false information. There is No “edit” option or address information that shows up under. Cricketwireless is a bunch of Liars!!!! 5. Used a refill card to get around these issues with their app and website and the inability to pay but cricketwireless still has my account suspended. What paid with said refill card I am ow out. Cricketwireless ripped me off!!!!!! 6. Can’t call their customer service because I am deaf and they do not have support for deaf people.

Pls fix the saved login feature. They fixed it!! YES! Idk if it was my review or it was already on their release schedule (probably latter) but they fixed it so saved password works again, thanks cricket! The app doesn’t have a lot of frills but does what you want it to do. 👍🏽 —update— Cricket app used to okay, not the most reliable uptime but did what you wanted it to do: Pay, change plan, look at your data usage on compared to how many days have passed in the month (great feature). Now though they changed it so you can’t save your password logging into the app— the feature doesn’t work anymore!!! I understand adding something where it triggers it again inside the app for sensitive stuff (changing plan, credit card whatever) but why doesn’t it work when you first try and log in?! WTH. Part of the convenience was being able to just jump straight into the app - please fix this ASAP!

Poor customer service. I purchased a phone and a plan 2 months ago and switched from another provider, my number didn’t get ported completely so my phone only receives calls and text from a couple people. I’ve tried going in store multiple times to just get told oh well we don’t know what to do. So it’s pretty much like getting told , oh well you just spent all this money with us getting a phone but it doesn’t work but we can’t do nothing so you are just out that money. Not a care on their end. I just get told I’m sorry. I’ve contacted customer service, the porting system who contacted my last provider and they canceled the request to port my number over and told me once It canceled to go in store and then re submit it. It canceled and I went to my local store and go figure, they don’t know how to do anything. So once again I’m stuck back at customer service still trying to get it resolved! I’ve been paying for a phone for 2 months that I cant even hardly use! This has been the worse experience with any provider I’ve ever been with and I definitely won’t be back or don’t recommend! Pretty much took my money and said oh well sorry!

No Touch ID support. Left Verizon to go with Cricket and I’m happy with the coverage. Traveled from Ohio to Bellingham Washington and the coverage was every bit as good as Verizon. Got on a sailboat in Bellingham and sailed through the San Juan’s to Sidney Canada. Compared my coverage which still was great while sailing in the San Juan’s to a fellow boat mate with an iPhone that had Verizon and my coverage was as good...and actually better in that I had some coverage all the way in Canada. My reason for rating a 3 is strictly due to the lack of Touch ID support for the iOS app. Really. It is a statement of lack of caring on the part of Cricket for iOS customers. They say they have been working on it since August but it is hard for me to believe since there have been updates since then but alas no movement on Touch ID. Have been happy with the 2G plan for $30/month...never have gone above 1G even sending pictures daily from 2 weeks of sailing the San Juan’s. Hoping for movement on the Touch ID which would move me to 5 stars.

Super easy to add features and manage costs. I’ve been a Verizon and Sprint customer for over a decade and I had always been frustrated with how complicated it’s been to manage various features and costs across multiple lines for the entire fam. I wanted to add a mobile hotspot to just one of our five family lines and so I downloaded the app to see if that was possible and yes , it’s there and it’s super easy and quick . With Sprint especially for the past 4 years we’ve been asking ourselves “why is our bill so d@#€ high ?? “ and the sprint website is twice as hard to navigate and there’s so many little fees and complications to the bill and understanding why the bill is what it is . Cricket just simplified this whole thing GREATLY and the Cricket app is kind of a microcosm of what’s really good and efficient about this service overall . Well done .

Slowly Declining in Customer Service. I’ve been a Cricket customer for over 8yrs (Family plan) and will be ending my relationship with them immediately & taking my business elsewhere. Lately Cricket has been nickeling & dimeing every dollar they can in service charges and I’m sick of it. I rarely can ever get a live person when calling customer care and when I do their English is so broken I can barely understand them. I was 30mins late paying my bill and they added a $15 charge stating that our phones were suspended but clearly they weren’t because I made a call. I paid the bill, the money came out of my account within seconds, but our phones are still showing as suspended on the app and it’s not showing where I made my payment. I loved Cricket service in the beginning but now they’re garbage. Mainly because of ALL of the extra fees that they’re taxing us with. I have 3 families that have family plans with Cricket because I referred them because the service used to be great. Once I jump ship they’ve already expressed that they’ll be jumping with me.

Not for the customers. Your customer service is the most disrespectful in short words… I’ve been speaking with crickets customer service for the past two months about an investigation that was started because of A new employee there who did their job wrong. Their incompetence cost me a client that I may never get back. When calling about an update, they would have me waiting over an hour for every call that I made to them speaking of the investigation… Only for them to tell me today that there was never an investigation open. That means that every customer rep that I have spoken to, including crickets supervisors, have been lying to me on a recorded line for over a month. I have everything documented and the supervisor still states, while on the phone, that nothing is admissible in court. I guarantee that I will not be with cricket service EVER AGAIN. I really hope someone higher-up than the call centers can actually do something about this. Not just for me, but for the others who have gone through this and the ones that cricket have sought out for future mishaps.

Poor support. Been in a outage for the past 5 months preventing data and services regarding even calls, with no assistance available to attempt to resolve my continuous issue. I can’t even dial out at times this app is useless unless it’s going to take more money from me such as upgrade service but when it timed out not showing a payment was processed I’m left with the impression the payment didn’t go through and because of this it didn’t reflect on my statement for 8 hours as well as a my second attempt because there was no way of knowing the error was due to the application therefore I’m saying I was charged without confirmation and so I went on to continue to attempt my payment again because of this app I paid double what my budget allowance for a phone service is which is why I choose this provider to begin with is, and unable to get a refund for a credit because as the policy says for services it was not a service payment at the time because it’s a held credit. Seeing many issues with Cricket overall

Rotten Customer Service. Sometime ago, I had a planned we bought at Christmas that was five phones for $25 apiece. I went to your store in Decatur, ask questions, and the clerk changed it to a different promotion that you had on. When I called him on it he says oh I thought you wanted me to change it so he put it back. There was only one problem with that, it would not accept the old plan that originally got asked to cricket. I then went back into the office and had the Clerk, I used the term lightly, call a supervisor and admit what happened which she did. The supervisor, said nothing I can do for you, that specials over you’ll have to take what you were given. That started me considering a different carrier. Once again I have tried to discuss issues with your customer service only to be told that “I guess then I am unable to help you sir“ I have no idea why I should stay with the company who does not value my business. I assure you, because of the multiple issues I’ve had, I will be looking for a new carrier. Stanford University did a study that said for one dissatisfied customer on average they will tell me more, I am 100% disabled marine, goes up and beyond any challenge. I intend to tell as many more as I can get to that knowledge of the unreliable Ability to take effective action. You wanted to critique, that’s only about 3/4 of a

Love cricket!!. I had AT&T for probably 14 years. As a senior I have loyalty to a company. But they gave all the great new deals to new customers .. like phones and cheap plans ..and kept charging older loyal customers more and more and more a month.. it made me angry and frustrated!! I have to have AT&T because it’s the only tower near me...I went to Cricket which uses AT&T towers .. I pay $100 a month total!!! ...I have two iPads and two phones...... I save about $70 a month !!!! Each item has its own unlimited data..Yes it slows down a little after 22 GB (remember each item has its own 22 GB slow down limit...It’s not 22 GB for all four items ) but I don’t really stream many movies or play video games so it never bothers me.... Love it love it love it It works in Mexico and Canada if you have a tower somewhere close by. I traveled all over the United States for six months and 95% of the places were great. The app is super easy.. I have an iPhone 6 it works perfectly..

MyCricket app is not good. Hi, I’m aldo And I’ve been a cricket costumer for about a year, I tried other carriers like AT&T, T-Mobile and even Verizon but honestly switching to cricket was the best choice, I live in San Diego and I go to Tijuana every other day and my data my signal and everything is just PERFECT but… there’s only one thing that I can complain about, the app is just not good, just like I said before I tried other companies and their apps are great, T-Mobile and AT&T the best and I wish you guys can improve the cricket app to make it more competitive, also when I’m in Mexico and I want to check on my app I just can’t do it on my own data, when I use wifi is all good but when I’m on my data I cannot log in I wish you can work on it, fix those little bugs and maybe work on a new app redesign, and I can assure you that if you do that cricket will be just 10\10 👌🏽💯 Thanks.

Worst customer service ever!. I’ve been a loyal 10 year customer of cricket. Long story short for the last 3 months I’ve been over charged. The first month I brushed off but the 2nd month I tried calling after being on hold on and off talking to 3 different in 2-3 hour period I was hung up on left with no answer as to why I’ve been over charged. I enrolled in auto pay the night before money was to come outta my account all of our lines were disconnected?? I immediately took the card that’s also on my auto pay account and paid our bill I was charged to reconnect our phones although it wasn’t my error I’ve had to pay them the last 3 months $20 or more on top of the $154 we already pay. I asked to speak with the manager or someone above the 4th person I’ve now spoke with just to be hung up on again I again called right back waited on hold again 30 mins just to be told someone would call me back. An hour later someone called and OMG this guy was literally yelling he cut me off numerous times didn’t answer any of my questions but wanted me to hear him out. He said all they can do is credit my account $10 for the next month. They’ve took over $60 from me in the last 3 months and obviously I’m not happy after everything I’ve had to do just to ask a simple question $10 isn’t gonna cut it. I felt like they didn’t understand my English so they did what they wanted to get me off the phone. I hung up feeling like wow That’s my thanks for being a loyal paying long time customer....

Excellent service & Love the App!!!. I switched to Cricket at the recommendation of a friend! I had been with AT&T for over 40 years!!!! Having two lines with unlimited data was costing us close to $200….and being on fixed income now amidst rising prices on EVERYTHING, something had to give!!!! After switching , I now pay less than half that price, and cannot tell one bit of difference!!! Excellent service!!!! I downloaded the App and just paid my first bill with no issues whatsoever!!! I love being able to go to the app and see my usage!!! I will be saving over $1,000 per year by simply changing carriers!!!!! Wished I had done this YEARS ago…… So far, very pleased…..no regrets……..(Any change , I will update….) Thanks Cricket! keep up the great work!!!!!Word1218

Terrible Service. I tried to add a hotspot to my phone line on the last day of my billing cycle. One day after I had made my usual monthly auto-payment of $100 (for 4 lines). Once completed, the website said my new monthly payment would be $130, but there was nothing due at that time and I assumed it was because I had just paid, so it would be due on my next payment. The following day, my account was suspended. I had received no notification, I only knew because I could not make outbound calls. When I called the representative informed me that I owed $55 for 2 hotspots and one activation fee. I refused to pay the activation fee and when asked why I was paying $40 instead of $30, she said I had “attempted” to order 2 hotspots, so I have to pay for 2. I asked if I was going to receive 2, and she said, “no, only 1.” Therefore, I feel like I have been bullied into paying more than the website stated and when asking about that, the representative said I should always call because the website is often wrong! I wasted an hour of my life and paid for more than I received and I cannot be more dissatisfied.

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Not accepting payment. I updated this app this past week and have had issues ever since. I am enrolled in autopay and my bill is due on the 28th. Payment went through yesterday according to my bank statement. Today the app says I owe $15 more and my account is suspended. I spent over 30 minutes on the phone with the call center which only confused me more. They told me if I paid the extra fifteen dollars, my service would be reconnected. Got off the phone and tried to pay it through the app (even though I still don’t understand the reasoning behind the charge) but just got an “unknown error” message repeatedly and so couldn’t complete the transaction. Drove to an actual Cricket store where I was told I now have to pay $19 instead of $15 because there is a $4 fee to pay in person. I didn’t want to pay in person. I wanted to pay through the app but couldn’t. Really frustrating.

Great People Poor Product. The title says it all! I stopped in a local Cricket Store while having a problem with Straight Talk. The Mngr,Mark ,helped me and I was very impressed because I left with Straight Talk still being my carrier and my phone was fixed. However when Verison bought Straight Talk, the quality of their product was horrendous. I’ve severe health issues and have to be in touch with Specialists. My phone would be down for a couple of days. So I went to Cricket because their people are tops! I’m so very impressed with everyone, either in person or 611. Sadly though, their cell service is horrible. I had intended to stay, set auto refill, pay for their top plan, but even though I’m not far from the cell tower, the reception if barely there. So….. I’ll move on to someone else before my end date.

Good. Needs monthly total data usage. First, most reviewers are commenting on the SERVICE and not APP itself. If you have complaints about quality of service the app reviews are not the place. Move along. The APP is pretty good, simple, and useful. My only complaint is that the data usage history is not totaled for previous months. I would prefer to see a total before drilling down into the daily usages. (Actually I don’t really care about previous month daily usages anyway, only previous month totals.) Feature request: Add a lock screen widget option summarizing total usage. I use a third party app for this but it reports +/- 0.1 GB accuracy compared to Cricket’s totals

Not sure this is particularly about the app itself. I just wish cricket would offer the same GREAT phone prices for us existing customers, as they offer you to be a NEW customer! I’ve been with cricket now, for over 6 years! I feel like we should be entitled to that great price they give to new customers, obviously because we’re established PAYING customers, which in my book is greater than a new customer, or I’ll say just as equal!! I mean now I’m educated so I definitely understand marketing, bring in new customers with great phone and plan prices, but I just feel existing, and in good standing customers should have the same privilege! That is all 🤗 thanks for great service and prices for these 6 years cricket, and to many many more, I hope!

Why cricket gets 3 stars and not 4!. What cricket is missing, and why I love them all at the same time. I’ve been a loyal customer to cricket for almost 3 years now, and I love their pricing. The only reason they don’t get a 4 star review is because of their deals. The deals are always for new customers. Well I say where are your deals for your loyal customers who are just as deserving as the new ones?! So far that’s the only thing I don’t like about cricket. I have actually considered changing service over this fact. I’ve went in with full intention of getting a new device based on the deal and got in the cricket location to discover that I was exzempt from the deal because I AM A LOYAL CUSTOMER ALREADY! What the crap cricket, get with the program already!!

Unethical business practices. I just switched from AT&T to Cricket. On line, in the small print I might add, I have been enrolled in a year free subscription to Sam’s Club. Reading on in another section the subscription will end in 7 months. After that point I will be charged $45 a year. I called Sam’s Club and they don’t have me in their computer. After 2 about 2 minutes wait he tells me that the subscription was for only 24 hours. Then he directs me to call Cricket to get this straightened out. I did call but it’s not straightened out. They tell me that they are not affiliated whither any other business including Sam’s Club. This whole thing started from the info they put online. Cricket wants me to sign up for auto pay, no way am I going to let anyone from Cricket in my bank account.

Another customer thinking of going back to AT&T. Upon reading your reviews, I see I’m not your only customer that thinks your looking more and more like AT@T, which is the reason why I moved over. Things such as more and more hidden fees, you cannot make a payment over the phone without a $3 charge as of March 1st and upon reading the complaints all I see are websites that you give for places to complain. Not solid answers on how your going to be more customer friendly and how your going to fix the situations. I was a loyal costumer of AT&T for many years with grandfather rights on some of the new cell phone changes and streaming availability that were added on or taken away. But inch by inch I see your company heading in the same direction. Please don’t send me an address on where to file a complaint. Just get rid of charges such as automated phone payment charges.

Worst APP EVER. Worst App ever. When you pay your bill, it sends you a text and gives you a link. When you follow the link, it opens up your account in the app… And it still shows the same amount due, as if the payment never happened If you’re going to send us a text that says our bill is paid… and even tell us to open your app… It absolutely should be reflecting correctly… in real time…. Especially now that we have 5G. Then the app sends you to the website… website says same as app. 611 says same app and website unpaid. My text shows that my bill is paid. Yet no service. It doesn’t even make any sense. Text notifications showing your bill is paid should be immediately be reflected on the app, as well as the website! Payment should restore services immediately. It should show correctly, no matter how you contact Kricket, by phone, by app, or by website… and it just never does!!!!! Every single one of them shows something different. Why send us a text…. And then not update your payment system. It’s so frustrating! I wish I could give them zero stars! Because they advertise that their service is first rate and it is not. Phone service is great… billing system is not!

Lou. Very convenient if you want to see how much data you've used and also when you want to pay your bill instead of going to the store. But cricket should be more specific on the add one and special features. I spent $5 on the international calling and made a mistake, I called right back to get my refund since I never used the feature and they refused to give me my refund. The lady was really rude kept me on the line for about an hour and told me to wait and I wasn’t getting a refund and then hung up on me. I know this isn’t all cricket representatives so I called back and another man gave me Atleast $3 back and apologized for the other lady’s behavior towards me. Also please check who you hire because I couldn’t get her name so I’m eating the app since I couldn’t rate the phone call.

Great so far. I did a lot of research on trying to obtain an internet data plan for a mobile RV and it looks like in my case the Cricket data only plan was the best option, 100Gb for $90 a month plus the initial device and activation fees. A very small complaint, I do wish the emails were not only sent to my Moxee hot spot, as it makes it difficult to read, also technical support is somewhat not knowledgeable for the data only Moxee plans, as this seems to be a new service, they could not really help set up access to my Cricket customer webpage or find an easier faster way to read the emails sent to the hotspot.

Best Switch I Ever Made. Hello I’m so impressed with Cricket, I came over from Sprint who I was with for little bit over a year and let me just say boo to them... Always having issues with them and paying for service I didn’t get was just frustrating and so stressing. I heard about Cricket from a family member and after hearing so many great things about it I decided to make the switch so glad I did because I haven’t had any issues at all and they take care of you and provide nationwide coverage! Will be telling all my family make the switch to cricket.

Ordered hotspot, took my money, won’t activate it. I have been a Cricket customer for about four years. I have been more than satisfied with my cell service. However, they decided to remove the hotspot feature from the package and then sell it to customers as a paid for add on. I get that too. Recently I decided to order the hotspot feature. Used the app and added it to my plan and paid for it. It wouldn’t activate. It still hasn’t activated. I have a qualifying phone easily. I talked with an overseas customer rep twice and got nowhere. The second one actually hung up the call because he couldn’t speak English clearly enough to understand or be understood. I have restarted my phone several times. No go. So now I am making this review as a last ditch effort to get what I paid for before requesting to remove the hotspot feature. Deeply disappointed. This is just terrible customer service.

Better that AT&T. Although AT&T owns cricket, I am happy with the service. I no longer am making a car payment to AT&T. Simply 4 phones $100 bucks taxes included. Service is the same as AT&T if not a bit better. Take your unlocked phones to cricket and Save. I’m a UPS driver that delivers in the sticks, remote areas where my AT&T worked hit and miss. Cricket has been surpassing the previous AT&T service I had and I’m a happy camper. Why because hard earned money is being saved by using the same service, and not paying a Small car payment. I’m telling everyone about Cricket. #savingmoney #finallythesmartchoice

Pure greatness!. I’ve had cellular service through many different carriers under contract and non contract. I will have to say that cricket is the BEST BY FAR! Many others say their features are unlimited but the lie, if you use their services too much then they deem you as “not cost efficient to their company” and turn off your service. I ran into this issue especially with straight talk, even 2 days after topping up! Cricket is always a set price with no gimmicks or hassles. When they say unlimited it’s truly unlimited. Plus I get better coverage than other carries and it’s just an overall pleasant experience. I’m a cricket customer for life. It’s a simple no brained, anything else is just bogus and not worth even entertaining.

Cricket is getting crickets!. First, they say that you did not pay your bill when you have. Then they tell you that you have to go to the store to handle the complaints. My daughter also have Cricket and her phone was cut off twice, and she had to take off work to go to the store, with the bank statement to show them that she paid the bill. And her phone was turn on, they they turned if off a second time, in the same billing cycle. Second, when you set up auto pay, they will say that it didn’t go through, when the card has money on it, so that they can charge you the reconnect fee. Third, when you buy a new phone, after you have paid it off, watch how it starts acting up like something is wrong with it. This happened to me last year, as soon as I purchased a new phone. The old phone worked fine. Now this year same thing. I am not buying a phone every year. I don’t really use my phone like everyone else. So there should not be any wrong with my phone. Now, I was a customer of Cricket since they first started their company around 2000. Over the years they have changed from great to horrible. I have left them, but I have been loyal. But I think this is the last time. It is not worth the headache or the pain.

Please fix if you can. I love the fact that it’s very easy to make a pave it I wish we had more stores available to deal with mishaps and things that go wrong I also wish that things or a little easier to get fixed in stores we should not have to always depend on going to the Apple store which takes hours to get into if we’re paying you for our phones therefore we should be able to call you without being charged been with your company for plenty of years have multiple phones and love your company the prices are awesome I just wish you guys could help out a little more!!

Clunky, missing features, and glitchy. I have endless issues with this app. Mostly though, it’s a huge flaw that you’re unable to see your complete billing history. All you can see is your current statement. Additionally, after enrolling in autopay I didn’t get the discount my first month (it has since corrected). The app itself is clunky to use and unintuitive. I’ve tried to change the spelling of my name on the account, and though I’ve corrected it, I still get letters with the original misspelling. Actually, I take that back. The first misspelling was “Mitchell”. Now I’m Michell Clark (instead of Michelle Clarke). I’m overall pretty frustrated with the customer service side of cricket. The service is fine though I frequently get messages telling me to eject and reinsert the sim (which I’ve done multiple times). Price point is good, but clearly it comes at a cost.

WORST SERVICE EVER. This app and the customer service are terrible. I have had service issues for the past month, at least 3 or 4 times a day service goes down into SOS ONLY mode. When you chat or call them from the app to address any issue, you are met with a chat-bot that gives you a rundown on self service technical support prompts. If you do get an actual agent they will run you through the exact prompts that the bot runs you through. You find yourself repeating yourself and getting nowhere in the end. If you happen to back out of the chat in the app to the main menu or your service goes out while you are trying to get help the agents will simply close your ticket out and nobody ever resolves the issue. So each time you get on the chat or call them you have to explain yourself over and over again.

Better than Cricket store. This app is so much better than walking into the Cricket stores. I needed to add funds to my acct and went into the store in Livingston, TX 4 times within a 5 day period and each time I went in their system was down. I finally ended up just purchasing a prepaid debit card to add fund to my acct thru the app AND lo and behold IT worked just fine! It only took a couple minutes to set up my hotspot info and off I went as a happy camper. If your debating on downloading the app or just going into the Cricket store, don’t hesitate to download the app it’s so much more convenient and their app system hasn’t gone down yet. I definitely recommend this app.

Very bad. Was on the phone for 5.5 hours to not get any answers and get hung up on by many different people. They kept my number and my sisters and both of my phones (fully paid off) are locked and they won’t unlock them in store they say call 611 I couldn’t get I to my phone with it being locked as the lady knew and didn’t even offer to help in any way at the store. They took $25 extra from me and were not will to even reason with me to give it back or put it as credit. That was after they already took $111 two days before and shut my phones off over $20 that was on auto pay (not auto pay at all) all they did was blame me this app works for not using auto pay but just be warned. Cause before this I would have said yea it’s great get this phone company but now I will say no never do it they are rude and don’t care about you at all.

HORRIBLE. I forget I downgraded from my unlimited plan one day so I get the notification that I’m out of data. Cool. I call the 611 number to handle the situation. Lady tells me it’s $5 to go up to unlimited and all she needs is my card number. Im driving at the time so I ask could she call back in 10 minutes so I can stop and get the card. No call back. I try to go online to do it myself. The account is now locked, can’t do anything. 4 days later I still have no data, can’t upgrade, losing wages as the day go, and constantly told from customer service it’s nothing they can do. One incompetent employee is costing me a whole weeks pay and the company can’t do anything about it over $5. Cricket has lost a customer in me. Hope they go bankrupt while they’re trying to force me there.

ABSOLUTELY DO NOT RECOMMEND. this is beyond the WORST experience I’ve ever had with a phone company , will not recommend to anybody , my bill was due so a few days prior to knowing my card was COMPLETELY LOCKED because I was out of state I called ahead of time. They said I can use bridgepay , and tell me what card to get to do so , so I went and got a prepaid card and it did not work , so then I say fine let me try again , and then the one representative tells me for the help I need need , I need to wait till my service is suspended and then apply for the broadband Benefits. So I did . Now my service is suspended they hit me with a late fee and I’m without a phone for 5 days till my card gets unfroze . Don’t waist your time with this company , go to metro by T-Mobile I promise it’s worth it . The only reason I switched was to be on the same network as my boss . But nope I’m right back to metro as soon as my card becomes unfrozen. This was awe full

Okay I guess. When this app is working properly, it’s a convenient way to pay your bill. There have been two times in the past where I’ve made a payment on the app and the money never went through. I, of course, didn’t notice until my phone got cut off for not paying the bill. The first time this happened I called customer service and the guy ASKED FOR MY CARD NUMBER OVER THE PHONE! Huge no no. I ended up having to pay in store where they made me pay a late fee and an in-store payment fee even though I had screen shots and a bank statement saying there was an attempt to pay online.

My cricket. I just want to say thank you for the easy and also the 5$ off of a payment on line. I’ve been a customer for 6 months. And this is just great. Also no credit check and back ground it makes it earn for also a felon to get on his feet without any complication.. But I also have a suggestion, about like say when you been a customer for cricket after 6, months. Get an extra 1 off then after 1 year 2 years 3 year. You guys can come up with a suggestion about the discount etc. just a food for thought. Thank you cricket Nicholas

One year anniversary. I have had cricket a year now and though some spots drop out it’s expected. Unlike when I had other carriers. The app is simple to use. I would only recommend a few things change like more features to go against scam callers. I currently use something but it would be nice to know if the number that calls is a robot or not or is a number flagged by other users. Plus plus a way to stop the spoof calls going to voicemail with no ring. Tired of warranties I don’t even have a car that belongs to them. Maybe a feature to tell the caller they need to Identify themselves before the call goes thru.

Very poor customer service drove me away after being a loyal customer for six years. I’m very upset and have been for quite some time now with cricket and the last three days have culminated on me making a decision and leaving cricket. I felt really disrespected when I tried to buy two phones for an upgrade I was doing for my daughters. The problem began when I bought one of the phones and when trying to buy the second I was told that I needed to wait to receive the first one before buying the second one. I’ve never seen this before. Customer service pushed me around so much that I decided to leave after six years of being a loyal client. I guess cricket didn’t want me anymore. I’m trying to return one of the phones I received and hope they give me my refund promptly. There’s a lot more to this but it’s now behind me. Shame on you cricket!

Needed Features. Two additions to this app would make it useful to me: 1. Ability to name phone lines. I have 5 lines, but can't remember who has them. Another user had also mentioned this in their review; 2. Ability to randomly shut off/turn on data access on a line. If you have teenagers, you'll understand the need for this. Sometimes they need to understand consequences for their actions, and nothing helps to speed up that understanding more than losing access to internet. At home I can cut off internet access to the wifi, but not to their cellular data. I recommend 3 separate switches on the app for each line: 1) Turn off calling? 2) Turn off messaging? and 3) Turn off data?

So simple it’s exemplary ✊🏾. I’ve had cricket services for over 3 years after having Verizon & Sprint. All I can say is that I love that Cricket made sure I understood my unlimited plan options from the beginning & with the same affordable price each month for my family ✊🏾 Everything about Cricket since I’ve been a customer has been so simple it’s exemplary! I’ve had to place my first call to support about 10 days ago since I’ve had Cricket & that was to set up the hotspot & that didn’t take long, what took longer was the good time me & the rep had speaking with each other 😂

Beware. Went into our local Cricket store in Abbeville, LA. Wanted to port my phone number over to Cricket from another carrier. Advised them that my number was tied to a business account. They proceeded to put in my personal information. I advised them (showed them) the business information. They proceeded to complete the process, advised me it was going through and then asked for a $90 payment. After paying my phone was still showing active with the other carrier. I advised they needed to put in the business name and address. They advised their system didn’t let them do that. I then asked for a refund since they were not able to complete the porting process. I was advised that they could not give refunds. Called customer service and was given the same song and dance. So basically Cricket stole my $90 and gave me no service. I would not recommend using cricket wireless, particularly for in store service.

Less than one (1). I unfortunately got a vindictive operator (Jenny #JX4891) who violated federal law and without my permission removed/unenrolled me from the ACP program. I have filed a complaint, informed the FCC and WILL be following that up with a call to the FBI who is supposed to be charged with enforcing that kind of thing. Of corse we all know the FBI is now a political weapon so I really don’t expect anything from their corrupt organization. What I do know is I had to pay an extra $40 dollars because of a vindictive cricket operator. So, everyone be very careful of this company. I am discussing with others on my YT channel the way this company operates. We will see if they refund my money lost due to their operator Jenny #JX4891 anger issues. IF and I stress IF things change and are corrected, I will inform everyone and change this review.

Paid for a paper weight. I loved the service at first. The app was easy to use. I initially bought 2 phones FULL PRICE. Today I went to unlock them as I’ve been a customer for a while. 2 lines of paid service for well over the time “required” to unlock a phone I paid for. They refused to unlock saying my devices were only active for so many months. A device I paid in full for and met the unlock conditions. I wanted to unlock them to give to a friend who was really in need. I won’t be continuing service with this company. Don’t buy a phone directly from them. Use an unlocked. If you ever want it unlocked they tell you that you have to buy more service on the phone to do so and it seems even if you had it active for that length of time they still will not unlock it.

Worst Customer Service. I’ve paid my bill for the past 2 months on time. The first time I paid via telephone and paid with a credit card.. this month I paid via app with another credit card. Both times my service was suspended and I was told I did not pay on time which is not true and I have screenshots to prove it. When I called the customer service they told me the payment was withheld by my bank which was not true and I was forced to pay twice and was hung up on. The same thing happened this month. I confirmed with my bank the payment was being held and processed by Cricket and after a 45 minute wait time I was transferred to a fake supervisor who didn’t bother answering the transferred call. After 2 months of no help and feeling robbed by cricket I’ve just decided I’ll let the service go “unpaid” and the account to be closed as it is not worth the hassle of poor customer service and double payments on time!

The best devcision I ever make!. I was with A&T less then 4 months. For 1 phone & the best plan ( very similar what I have now for ... $ 75- actually $70 after discount autopay apply ) I have everything I want, even unlimited international plan. One day ( after 5 attempts) I had enough. Went to Apple store bought unlocked iPhone, went to Cricket store & was the beginning of my freedom. No crazy bills; taxes from taxes plus additional taxes😂😂😂😂😂🤪; upgrades on my bills which did not requested. Stop suffering, overpaying, sleep well - next bill will be most likely absolutely the same - unless you used more data ( I still believe will be less expensive then with AT& T or another provider) . Have happy Friday 13, 😍!

Poor communication/ No Help. I had received a text that my bill was paid and I did not owe until next month. A day later my phone was shut off so I went into cricket to see what was going and they explained how that happens sometimes but they will have to charge me the activation fee but if I called the hotline then I would get reimbursed for the activation fee since he was able to see I received that text saying my bill was paid. I called customer service and got told that there was no way I received that text then she went on to hang up on me! I since then went to pay my bill on my app and it was not allowing me telling me that the customer does not exist but they want me to go into cricket to pay the extra fee of having to pay my bill. This will be my last month with cricket, I will pay the extra money for better services.

Stay away from Cricket all together. It’s worth paying a little more for another service or going to Metro Pcs. They only give deals to new customers and don’t do anything for the ones who have been with the service. They also charged me a late fee even when I submitted my payment a minute before the due time but it took an extra minute to process so I was a minute late on a payment. Also be aware of using Apple Pay to make a payment. My service was suspended even tho I made my payment on time but apparently it takes 24-48 hours for Apple Pay to go through to cricket and they will suspend you. I asked to speak to a supervisor and the man got back on the line with me after holding forever and told me that I would have to wait for a supervisor to call me back and hung up on me.

Horrible. If I could not give a star I wouldn’t give 1!!! I have been paying my bill with Apple Pay for the longest .. I paid my bill last night and for some reason cricket didn’t get it but it has been taken out my account .. cricket states that it cause I paid with Apple Pay and for that reason my payment may take awhile to go through 🙄 I work off my off and I have to miss days of work because of their system.. The corporate store nor customer service wouldn’t help me they wouldn’t even give me a credit until the problem was fixed.. There’s no where we’re it states that Apple Pay would cause problems, it’s actually their pay option in the cricket app !! So now they want me to pay again to regain my services … These people are horrible

Arab Alabama cricket team, I tell everyone that’s place to get services threw. One of the best places to get phone service threw, they try to help you in every way to make it easy and make it as cheap and the best service plan for you and your loved ones. The store in Arab Al has some of the nicest people working there. I don’t remember the lady name but she always is the sweatiest to my daughter and me she part the reason I have service there. I just wish more people were like her in work place. She deserves a raise. I been to a lot cricket stores and I’d rather go to Arab Al cricket store because her. Thank you for being so nice and helpful to my daughter and me have a blessed day.

Paid and disconnected. So I pay my phone bill the next day I woke up and my services was suspended. I contacted my bank they stated that the payment has went through and they have no way to retract it. I contact cricket they said they don’t see the payment and I need to pay a reactivation fee. I said on hold for two hours waiting for a supervisor just for her to come on the phone and act even more clueless than the previous representatives. The only thing that I needed was for them to turn my phone back on or two at least refund the payment. I never got any real help I spent most of my time holding and when I became upset supervisor use that as a reason to disconnect the car after waiting for her for an hour and five minutes. This company is absolutely unbelievable I will be canceling ASAP

Unknowledgeable customer reps.. Called to get my due date changed, never was explained that I would have to pay a prorated fee for the change and woke up with my service suspended. I called to see what the hell and I was given all types of excuses as to why they couldn’t fixed the issue. I then gave the the time I originally called and told the supervisor that She can go and pull the recording and she proceed to tell me she didn’t have access because they weren’t in the same center.. 🤨 At this point I am like I feel like this is some BS and they are trying to bully me into paying something that was never explained to me in the first place. Hell I switch to this service to save money, but to experience this type of service I should have went to MetroPCS, at least I get more for my money... really not pleased with this company. I will be changing service very soon.

(Login & and sign up errors). I went to call the customer service line they tell me to use the site I went to the store itself to get help signing into my app cricket account they won’t let me giving excuses and as I said people are experiencing the “same problems” of getting errors and when I click the sign up button it doesn’t work then eventually get banned for 30 days. A cricket front desk worker said no, about these reviews of what I’m experiencing saying it’s not true and yet I’m going through glitchy errors. Another suspicious thing about cricket is their online customer service, they ask me “why” do I want to sign in. As if it’s a bad thing even though I proved it was my account. I can’t access anything! Like hbo max for example! Cricket is the worst customer support company I’m planning on never using again..

Keep track of data. The app works for the most part. I like how I can track how much data I have left, make my payment and even add data when I run out. It’s user friendly and easy to maneuver in. The only issue I have that it crashes at times when I do run out off data and I click on the button to add more. I have found a way around it but it’s not as convenient. Too many loops to jump thru to get it done. It would be nice to also have a low data warning that comes up in the hotspot device or on the computer. I have to use my phone to keep track of it and it’s not on the same network. But I make it work. I hope they update the app for the new iPhone 13 and iOS 15.

Worst service all over Texas. I have been with Cricket for several years, and throughout each of those years I have found it more and more difficult or inconvenient to use my phone simply due to having hardly any service. I have been all around the upper half of Texas and have been as far down as Austin, yet somehow in nearly every area I go to my phone shows full bars for service and then proceeds to struggle with nearly every function requiring any service (this is with the unlimited data plan). I have been fortunate enough to not have to deal with the customer service I’ve heard so much about, but the fact that the cell service Cricket offers doesn’t actually work 80%-90% of the time is just downright a scam at that point. I will be switching to a provider that can actually provide a good product and good service.

Never works. I’ve had maybe 2 months out of a few years that I’ve been with cricket wireless, that the app has actually worked. I tend to use 3 passwords for most of my apps. Every month they no longer work and I have to call cricket support to get a temporary password. The security questions given are very strange and don’t always pertain to everyone. Regardless of that, the answer to my security question I’ve chosen are never right according to the app. Every month I have to go through a ridiculous process over the phone of trying to figure out how to get back into my account. Otherwise I have to pay an additional $4 just to pay it over the phone. The app needs to be fixed and more efficient for others. It shouldn’t be this difficult every single month

Great Experience. I’m a new customer for Cricket and everything has been great, I’m glad I switched. The only thing that is different is having a higher phone bill with my new phone but that’s expected I haven’t had any problems with the app or paying for my bill which is great! The app shows when I need to pay my bill which is a plus for when I forget I can just go on the app and see when I need to have that paid for, the only thing I would like to see is how many months I have left to paying off my phone. But other than that it’s been a great experience overall for switching everything over from my old phone to my new phone.

Great service. Today I spoke to a customer service representative his name was Josh. He was amazing very professional, very patient, and so helpful. He help me through my app and I had to re-open a new account. He had such a very nice calming voice which really helps a lot at times. Just want to say you have a very good worker Cricket. If I could give him 10 stars I would. As far as me romhaving Cricket as my carrier for three lines it’s very good I have unlimited. I very seldom have any problems. But I have yet to use it when going out of town so I don’t know if I will have any problems in the near future pertaining to that I will let you know Cricket so for now you have two thumbs up from ME.

Decent app. After about 3 months with Cricket (switched from Sprint after 11 years and saved $80/mo) I’m fairly content with the app. Messaging with customer service twice has worked well both times; you can see how many days are left in your billing cycle; check how much data each line has used so far; and make your payment early if you choose (did that too without issue). I’m giving the app 3 stars because what I’d like to see is being able to log in with Touch ID, and the ability to toggle data access or suspend individual lines from within the app (useful for when someone doesn’t pay their share of the bill). Other than those 2 items I’d say it’s a decent app. It’s basic, but functional.

Suspended Service. I’m an auto pay customer in everything I do. My Cricket account has been active for one year, no issues. My credit is 830+. I post my bills on time all the time. Recently Added a fourth phone and incurred some balance of under $11 was incurred. I had even looked at my account on my cricket app last night which showed a zero balance due. No notice, no warning, today just suspended service. Then another $15 for reactivating what was working only 12 hours ago. Suspended for under $11 and yes, I missed a life and death emergency call due to this ridiculous policy. I’ll be on another cell phone company plan in the very next few days, certainly by end of this billing cycle. On a side note, customer rep today Giovanni was very good. The issue was not his fault but he understood I was very upset for having a suspended account without notice for so little amount of money. The clock is ticking on this account.

Slowest service I’ve ever had - less than 1Mbps downloads and uploads. I decided to give Cricket a try and I’m sad to say it’s been a colossal mistake. I’m in the Charlotte, North Carolina area (a well populated metropolis) and I’m on Cricket’s top plan - $60 a month for “unlimited high-speed data access with our fastest speeds” yet my speeds are consistently under 1 Mbps for both downloads and uploads. I was previously with Verizon, where my average was about 40 Mbps download and 28 Mbps upload. For anyone who doesn’t know what that means, it would be like driving in a car at 40 miles per hour with Verizon, whereas Cricket would be driving at less than one mile per hour. It sounds like a bad joke, but half the time when I try to run a speed test, I can’t because I’m unable to even get service to connect at all. I gave them a try with optimistic hopes for the little guy, but it looks like it’s time to go back to the big companies for quality service.

App doesn’t tell the whole story. Woke up this morning with my service cut off. Apparently when I added my daughters line there was a prorated charge of 1.33 with no notice whatsoever. I definitely would have paid it, if I knew about the charge and because of that they suspended my account. Absolutely no where on the app did it show where I owed that amount, even when the representative tried helping me find it I couldn’t find it. She replied I see it on our end but you’ll have to go to the store to actually see the charge. So you are telling me I have to drive to the store to see a balance I did not even know about? She replied yes. Then what is the point of having the app if it’s not going to tell me what I owe? I had to pay a fifteen dollar reconnection fee on top of the proration which I HAD to pay to have service again.

Cricket down time. I have just went thru the most frustrating experience with Cricket App. For the last 2 months ever time I tried to sign on I got a message unable to connect. When I checked the App Store it showed Update available, over 2 days tried to download Update. The App would not accept the update the first 6 times, when it finally did I still got the “unable to connect” message. Finally had to delete the App reinsall. If a message had popped up and said “problem detected with your software reinstall App”. I guess that would have been to easy for the customer resolve. Also this is second time I had to do this, my bad because I had hoped Cricket would fix this.