CarMax: Used Cars for Sale App Reviews

VERSION
4.8.1
SCORE
4.7
TOTAL RATINGS
377,212
PRICE
Free

CarMax: Used Cars for Sale App Description & Overview

What is carmax: used cars for sale app? Welcome to the CarMax app. Designed to make your next car journey more convenient, whether you’re buying with us, scheduling a test drive or paying off your loan. Download and get started today!

CARMAX APP FEATURES:

Find the right car for you:

• Save time searching with a nationwide inventory of 40,000+ used cars, SUVs, and trucks.

• See car details and interior and exterior photos.

• Ship vehicles to your closest store and schedule a test drive at your convenience.

Customize your search:

• Favorite cars and save searches.

• Get alerts for changes to your saved cars and favorites.

On My Way:

· Alert us when you are leaving for your appointment, and our associates will be ready for your arrival.

Shop around from one place:

· Shop cars in our nationwide inventory

· Get free vehicle history reports

· Get pre-qualified

· Make financing payments

At CarMax, we’ve got your back. That’s why we offer:

1. A 30-Day Money Back Guarantee on every car (up to 1500 miles). 2. Discounts directly from the app for customers who buy with us.

3. Upfront prices, clearly marked on every car.

Download the CarMax app now and find your next used car, whether you’re on the lot or on the go.

😍 Do you love CarMax: Used Cars for Sale app? Please share your friends!

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App Name CarMax: Used Cars for Sale
Category Lifestyle
Published
Updated 18 January 2024, Thursday
File Size 55.59 MB

CarMax: Used Cars for Sale Comments & Reviews 2024

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App Needs a lot of work and wastes your time.. I’m a big fan of CarMax. The buying and selling used car experience is second to none. I’m surprised that CarMax put out something like this. It’s buggy in the search area, where it should be perfect. At some point saving a car doesn’t work. You click on the heart but when you’re back to the main list the heart is not red. Applying different makes and models messes up the main list, even if you remove all the filters except for make and model...only one car shows up. But the thing that bothers me the most is the inability to filter cars based on their history. You cannot filter out cars that were in accidents! So you have to scroll down to the bottom until you get to the vehicle history report, click that and scroll some more to see if it was in an accident. Now, if there were only one or two cars that were in an accident that would be fine. But one search resulted in better than 80% of the cars in my list had a bad history. Most of my searches were like this. So the majority of my time spent in the app is reading the history of bad cars rather than shopping for quality cars. Couple that with the broken filtering and it’s just not worth my time. I hope CarMax fixes this. The way this app works is opposite to my experience with CarMax at their store. I have bought and sold a car to CarMax and both times the experience was exemplary. This app is another story.

would not recommend. i used both the website and this app in my car buying process. i used the appropriate paperwork to apply for financing my vehicle, paid to have the car of my choice transferred from another state to mine, and paid extra for "home delivery". they called and said they couldn't do home delivery and that i wasn't able to even receive a refund. however, i still needed a car so i gave them the address of the closest carmax to my location. they shipped the car to a location that was an hour away from me. after setting up my in-person appointment, i brought in the same paperwork i used online to get approved, was prepared to pay the amount i was told over the phone, but after reviewing my paperwork in person, they wanted to charge me $300 MORE than what they told me over the phone - even though they reviewed the exact same paperwork i had faxed to them before coming in. i ended up buying a different car because it was an emergency that our family needed one; and upon doing later research, the car we purchased was actually OVERPRICED by $8,000. i wouldn't recommend this company at all, due to the hassle of incorrect information given and overpricing of their cars.

Execution is off. So the idea of an app is to make things simpler 👍however they missed the boat. 🛥 1 Saved Searches and Searching is borked on the App as opposed to the website.💾 1. Selections don’t save like Year milage Price etc on changes. 2. Saved Searches aren’t able to be overwritten on the App i.e you want to make a revision you end up with a brand new saved search. My saved search on web properly has about 215 vehicles. Same Saved Search on App has 1000 plus 😑3. Saved Searches are not simultaneously synced between the website and the app. 4. Did the app fail to take your filter selection? Did the sort option disappear or not save. A new save forces a brand new list that you must then delete separately. I like the store and an app.

Not as good as it used to be. You used to tell me with the app how far in advance I was paid up by giving me the future date when a payment will be due and the amount that will be due then. As part of your ‘improvements’, you have done away with that and you just tell me if anything is due THIS month. Consequently, the only way to find out how I am doing with paying the car off early is to call you. Bad form, Carmax! I am displeased. Fix it if you want to regain my confidence in you.

Love it. CarMax is the best way to buy a car. I don’t have the greatest credit but with a little bit more money down I was able to qualify for a really nice car and my payments are low. Thomas Lunsford at the Oxnard Ca. location has been extremely helpful and has worked with me every step of the way. He has never been pushy and has been patient with me when I wasn’t sure which car I wanted. I love the fact that you can have almost any car transferred from any CarMax for as little as no money to just a small transfer fee to your closest CarMax location. And with their 7 day return policy, I know I can buy from them without worry. I am so excited for my Hyundai to get to my local CarMax. Thanks Thomas for all your help

Last car we’ll buy from Carmax. My wife and I, along with other family members had bought cars from Carmax before, and recommended them to my son. He bought his first car at the Tinley Park location and has had nothing but problems with it. The car has been at their shop time after time for issues. My son would get the car back, and after a couple of days or weeks, he’d have to bring it back for another problem. The car was purchased 5 months ago. Carmax has had it in for repairs longer than my son has had physical possession of it. We wanted to return it, and start new with a different car, but they refused. The return policy expired while it was in the shop. So now my son is stuck with a car that is slowly being completely rebuilt for his first car experience. We, along with friends and family will never buy from Carmax again.

Good way to buy a car. First, I tried Carvana-they hounded me with emails day and evening requesting things I had already sent them once or twice. I also read about their many lawsuits for not providing titles, their market plunge, and the predictions of bankruptcy. CARMAX was polar opposite. Friendly, helpful, and polite to the last person. I got my car shipped here, test drove and looked it over. Very pleased. Set up an express pickup which took 30 minutes with a very nice lady. I may have paid a little more, but finding the right car-having it checked over-and a 30 day guarantee made it worthwhile for me. And, when I drove off, the gas tank was full! Class Act!

This app doesn’t work. Whoever designed this app needs to go back to the drawing board. It doesn’t work. Won’t save searches (you click the pin to save a search - then when you click on “my CarMax” and “saved searches” it says your saved searches is empty.) Same with trying to save cars. I had 5 cars saved and it consistently showed only 2 of them. It also ignores filters (I had a specific model in my filters and the app kept bringing up models I wasn’t interested in). It also is supposed to notify me when a new car in my search arrives but it doesn’t. Probably because it won’t save my search. Don’t bother with this - you’re better off using a laptop and just going to the website. Emails to CarMax about this go unanswered.

Just another car dealership. It’s supposed to be a unique experience. You find a car online, reserve it, go in for a test drive then decide to buy or not. The problem is the employees can’t even follow this simple concept. I found a car and requested a transfer only to find out the dealership allowed someone who came in hours after I reserved to hold the car. I called and complained to a sales manager about CarMax being unable to follow its own policies and he eventually stated he would drop the hold and allow me to come in to test drive the car. 30 minutes later I get a call stating the other person had already come into the store to “run credit” yet wasn’t actually picking up the car until 4 days later 🤔. As I said just another car dealership pushing the sell of a car mindless of the policies that supposed to make carmax unique. Nothing unique here.

Can’t make an appointment. App is not allowing me to hold an appointment. I opted to set up an appointment to see a vehicle, then I checked my email and it said I needed to verify my email address. But when I tapped on the Verify option in my email, it just took me back to the app and when I tap Submit in the app, nothing happens. It stays on the same page to choose your appointment date and time. Then I receive another email asking me to verify my email. It just goes on and on like this. Not a good first impression for CarMax when basic functionality isn’t working. Makes me think twice about buying a vehicle from them.

Seller beware. I recently retired and I am selling a third vehicle. Carmax was recommended by a friend, so I decided to give them a shot. I downloaded the app, created an account and filled in the requested information about my vehicle. Great! Easy to download and navigate. I was given an offer of $10,400. Reasonable for the vehicle. So I set up a n appointment with the local office to sell the vehicle. Online communication was great, everyone I had contact with was friendly and professional. The check in process was easy and I was taken care of expeditiously. Now we get to the one star. I say in the waiting room and watch a young inspect the vehicle and drive around the parking lot a few times. About 15 minutes later they came back with an offer$2,900 below the online offer. The reason? The clutch is rattling on my automatic transmission. When I questioned them, he came back and stated that it’s making a whirring noise. Now I did not by the vehicle new. But it has been meticulously maintained by the same local shop since I have owned it. Never has there been an issue with the transmission. One month ago, new breaks all around, transmission fluid replaced, oil changes and the tires replaced at Costco less than $10,000 miles ago. I should have known better. So if you are looking to purchase a vehicle and you are working on building credit, maybe it’s the place for you. But if you are looking to sell them a vehicle, don’t bother.

CarMax used to be good. Usually when I buy a car I already know what type of vehicle I’m purchasing. 4 years ago I set an alert for a specific model I was searching for and the push notification promptly alerted me when one was listed which allowed me to make a quick purchase. Now I’m back in the market for another vehicle and gone are the days where CarMax gives me what I ask for. I have an alert for the specific car I’m looking for yet CarMax continues to suggest vehicles for me through email 10 times a day that are not even the same category. Ex: I’m looking for a sports coupe and they send me alerts for midsize suvs. I will be going through Carvana going forward since they seem to understand what I want.

Horrible redesign. I’m a chronic car shopper. I hop on and see what’s available and compare all the time, and usually once every year or two I buy another car. I’ve always enjoyed the CarMax app as it was easy to use, fast, generally bug free and was easy on the eyes compared to other competitors. Version 4 has completely ruined it, so much to the point I’m writing a review. When you click “shop” you’re greeted by nothing more than glyphs of car shapes and expected to shop based on that rather than brand, price, features or others. I don’t want to start my shopping by having to type all of that in when I previously had those options quickly available to me. The text all over the place is fuzzy as well and doesn’t seem to be up to spec like the previous app version.

Great App, Weird Limitation. So I really like this app; it has good information, is laid out really well, and is easy to navigate. I give it 1 star though because it has a weird and annoying limitation. You can save your searches, but it always only allows you to save 5 filters. I don’t know if it’s a ploy to try to get you to be interested in something you otherwise wouldn’t have been based on your filters, but I have to add in a few more filters whenever I open my saved search. I get a notification saying “new car based on your search!!” But then I open it and it’s a car with 40k miles and $10 grand over what I want to look for, which is just a waste of my time. If they fix that limitation, I’d give this app 5 stars.

Needs work…. Let’s ignore the fact you have to log in twice to make a payment. It’s like going through a store to get one thing and you have to walk past a ton of stuff you don’t need. Marketing, I get it. My main gripe is the recurring payments always, without exception, have always shown Jan 1, 0001, regardless of the date you’ve indicated. So to check I’ll go in and edit the date just to clarify. What? Edit? Why just check the options on the recurring payment, you know the universal “…” showing there’s always more to select from. Here you can choose from their huge selection of Delete and Cancel. Did I say huge? I meant to say ONLY. There is no edit option, you can’t see the correct recurring payment date. Fix your app please.

Great vehicle, great price!. We live in Kansas City and have been looking for a mid-size luxury SUV with low miles and at a reasonable price. We went to the store and sat inside several makes of vehicles with a third row seat until we picked the Infiniti QX60. The store didn’t have the color combination we wanted so we got online and found one in OKC. They would have transferred it for us for $299 but we didn’t want to wait so we drove down and picked it up ourselves. We were in and out in less than 30 minutes with our new car. Thank you to Kylie and Deanna for making our vehicle purchase simple and seamless. Thank you CarMax for a great vehicle at a great price.

Great service. Sold my 2007 Honda pilot, and bought a 2017 pathfinder. Had the price for my Pilot quoted online and they gave me the same amount when I showed up to sell it. I received a very fair price for it. More than other places like carvana offered. Had done some research for cars I was interested in before I went to the Plano location. The Pathfinder was the third car I test drove. Ashhab was the gentleman who helped me. He was extremely patient and professional. He was amazing during the whole process from driving the cars to processing the finance. Highly recommend this location as well as Ashhab. He was awesome. Oh btw, I love my new vehicle.

New update is terrible. Ever since the new update it has been very slow to load in content after initially loading. I'm on an iPhone 12 pro, attached to a wifi 6 network attached to a gigabit fiber connection. Issue is definitely not on my end. Previous app was very quick to open and load content. Lost my "recent searches" that was on my home page. Not easy to search vehicles in just my local store or even 3 closest stores. When doing searches for EVs I can't get basic information like stated power from the manufacturer (that gas cars DO get) nor range or battery pack size (arguably one of the more important figures to know when a manufacturer offers different battery pack sizes on the same model of car).

Really good app. For those who like to play with their Netflix queue for hours or enjoy sorting, filtering data, this is a great app and what I used for my purchase. For detailed written reviews, there are better choices, maybe juez news or similar. Already knowing the model and budget for my search, the rest effective and enjoyable, and also a learning experience. For instance, once I decided I wanted a roof rack, tow hitch, leather seats, the matched vehicles was down to just a few, which I could quickly scrutinize. Try this for a great search: *Price or Budget* search and chose a 10k range and press the yellow bar. Then chose *filter* from the top right. Make a single choice or two, keeping an eye on the amount of cars matched. Back up and re-filter if necessary. One real problem though is: if you chose to go back on the wrong screen, need to start all over again. Buying a car is much easier if you don’t need it the next day, week. I filtered nationally and had my choice trucked to my local Carmax. Look into that.

Good luck locking in a transfer. For 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal

CarMax Costa Mesa, ca. From the moment I met Michael Truong he bent over backwards to help me find a car I wanted. I swear I asked him to let me test drive 5 different cars. This place was so packed with cars he had to move them all around to get to the ones I liked. He was so sweet natured about it, truly willing to do anything. And so astute that he knew which ones I was most comfortable with. That was just the beginning of a week long friendship with him. Very happy and attentive he was. Go to CarMax in Costa Mesa for great cars at great prices. Be sure to ask for Micheal Truong... this guy deserves a metal for best salesman ever. So happy and attentive. Truly.

Honest Trustworthy. I recommend CarMax to anyone looking for a reliable used vehicle with low mileage if your looking to get a dependable vehicle it’s anout annoys me that you can’t stay logged in and also I wish that you could make payments over the amount and it take time off that you have to pay but it just confuses the system and makes next bill less instead of getting you ahead don’t get a lemon from the small dealership with pushy salespeople go to CarMax where their never is pressure and they ship vehicles from different dealers with no obligation to purchase and get you into the vehicle you want at the price point you can afford have had nothing but a great experience with this dealership thanks CarMax

App is gone from useful to useless.. Why can’t you edit a saved app and save the edits? You have to save another search and delete the one that doesn’t have the edit. It’s unreal how it was once a very easy app to use, now is just a frustrating app that’s just annoying to use. Apparently you can’t save a certain year range, another issue this app seems to have broken, as it was once something you could save. I tried 3 times to get a certain car in a certain year range be saved, it’s apparently not something they allow. Update 2022, same issues as before, can’t save the searches already saved, you have to save them on the website page, it works. Allows certain years to be saved. Next up the app will show you years you don’t want. Even with it saying to exclude them. Long story short, I deleted the app. It’s still terrible.

New app refresh is awful. The app has been completely refreshed and none of the changes are improvements. The search feature changed the way search results display and it is less informative than the old version. When you view a vehicle, all pictures are now cropped to fit on your devices display. You can not see a picture of the full profile of a vehicle, the front and back end will be cut off. Pictures used to display perfectly. I can’t sign in to the app without providing personal information like my phone number. This didn’t use to be the case. CarMax does not need that information before you even purchase a car.

CarMax tops car buying experience!. Ok if your curious about Carmax... bottom line they are the best car dealer to do business with- I have purchased and sold several vehicles thru Carmax as far back as them being a Chevy Dealer and I can attest to the ease of selling or car buying without hassle, by far the best deal you will get and the no hard-sell dealership! Ya know that feeling you get when you walk out of a typical dealership-that pit in your stomach that says something just ain’t right! I can tell you that you won’t get that feeling here. In fact I can promise you it will be a fair deal and you won’t feel screwed. But hey- if you wanna be wowed by slick Willy at the other car dealers, be my guest- more car choices for me!

Review the app not the company. First, reviews on here should be about the app, not your experience with the car you bought. Posting an App Store review about the specific vehicle you bought or your in-store experience is not helpful and is skewing the results. The app is good on the phone but not good on an iPad. I can go to the CarMax website in Safari and browse vehicles, save them, swipe through photos, etc., very fast. It takes easily 3-4 times as long to do the same thing in the app on iPad. When you click to see the 360 view of the interior, you have to hold the device in portrait mode even if you’re using it in landscape to do the search. Photos take forever to load, and by default it only shows the 360 degree photos of interior and exterior. It takes several steps to get to see the regular photos. Not intuitive, app needs some work to make it useable.

Performing car inspection taking 6days. I order car online and pay for the shipping from different state, the car arrived on Saturday in my local store and I was told will be able for pickup on Tuesday but they will call me for an appointment after they completed inspection on the car, now is Thursday and I don’t hear from them i decide to call and see what is going on and they told me they haven’t complete car inspection yet and probably will take 1-2 more days to finished making me wondering if is something wrong with the car. From my understanding car inspection can be done in hour maximum 2hrs but 7days I don’t get it sound like they doing inspection on boing 777 not on Honda. Totally not professional

Bad User Experience. The last time I set up a search, five years ago, everything was very smooth and functional. Now, almost every necessary feature doesn’t work. Alerts, notifications don’t work. What is created on the app doesn’t carryover accurately to desktop. Your app hasn’t even been updated to select a year above 2019 for a filter! I just want alerts on 2021 vehicles. In this market, I can’t shop without timely alerts, so I’m moving on to other sites. When I call for help, I’m told you don’t provide technical support? I’ve bought multiple vehicles from you and have truly loved my experiences, until now. Please listen and act on your customer’s feedback.

Carmax can’t be beat. You really can’t beat Carmax! I’ve never been as happy & this is my second car from them. I actually picked out the perfect car for my current needs, & did everything but start the ignition, on line. Ok, I did have to sign the dotted line when I picked it up. But if I didn’t enjoy life way out in the middle Gods country, they would have delivered. I love Carmax. You really can’t beat the prices nor connivence! I’m still amazed! A vehicle has no room for regrets & you won’t have any with Carmax.

Great place. I bought a car in February, and I will only buy in future from here . Cars are great and maintained. I had a over head light bulb that was not working two days after I bought it . Brought it in and the fixed it, no charge, and gave my car a wash. My service was wonderful and I got in and got out. Also we asked about trade in for my car and they were up front and honest. We kind of knew it would be better to sell my car ourselves but we wanted to see how truthful they would be. They were ! They gave us the same estimate we were told and said we would be better selling ourselves instead of trying to get more money for them and less for us.

The BEST car search available. CarMax has the BEST car search filters out there. You can really narrow the search down to EXACTLY the options you’re looking for. Other apps can only do it by color, mileage, or engine but CarMax can filter by options (Panoramic roof, auto cruise, etc) which is FANTASTIC. Plus, the detailed photos are always everything you want to see and the 360• view gets you a good perspective of what the interior is like. A little research into pricing and you’ll find that many new car dealers have CarMax beat on pricing on their preowned for the most part, and that’s what keeps me from buying here

Potential to be good. This app constantly crashes. I am unable to unsave or even save vehicles at times because of “technical error issues”. When saving vehicles from the website, they show on the app. However, whatever is done on the app does not appear when signing in online. Fluid app & website integration would be EXTREMELY helpful for saving vehicles for a very near future purchase. I love CarMax, however this app is frustrating at best. Also, it would be helpful to be able to plug in your own APR for the payment estimator tool. Maybe being able to sort by overall price, with the cost to ship to your local store. Or to sort by those additional costs as well.

CARMAX KEEP IT UP !!!!!. CARMAX IS A GREAT COMPANY AND I RECOMMEND EVERYONE!!. They help so much here at carmax and the service is always so kind from time to time provides rental vehicles and they are very generous people I would recommend u to this dealership, anytime, any day, any minute, and second, and millisecond, any time u blink just know carmax is watching your back, and they will have your back till the end. When u sleep they will have your back watching your back making sure ur able to get rest knowing your cars in good hands. It’s not just carmax. It’s Max service for cars. It’s your cars extended warranty that will keep u in good hands I definitely recommend, keep it up carmax.

Will take you forever to find a vehicle on here. I really makes no sense for me to have to choose a location in order to search. it’s still shows vehicles from all over the United States so what is the difference? This is making me forever service in my small town has nothing to offer. It’s just so aggravating trying to find a car when the search engine is just keeping you from finding what you want. I don’t want to do 20 searches in the closest city just to find a vehicle and have it be halfway across the United States anyway. This app needs to change its search engine options so people can easily find vehicles in the area that they live in. If I’m searching in California don’t show me the stuff in Florida doesn’t make sense. Why doesn’t anyone have any common sense today

Unable to make payments. Not a fan of the new update. I see what they were going for but its not really working out as it currently stands. I am unable to make payments through the app, which was the biggest selling point for me personally and its the biggest frustration I feel with the new update since thats all I ever needed the app for. The old app was fine, didn’t see the need for an update tbh. This new update could have used some tender love and care before going live. Please fix the app yall, a company as mainstream and profitable as this shouldn’t be running into these kinds of issues. And respectfully, pay your app programmers more, they deserve it even if they didn’t hit the mark on this one per se. Hope to see these bugs fixed soon. I believe in you all. - T

Love CarMax, But App Leaves A Lot To Be Desired. We’ve had a few good buying experiences with CarMax, but the app needs some work. You get way more info from the website than you do from the app. The photos are all there, so you can see it, but the specs are cut off to the point that it’s only useful to find things you’re interested in before needing to look them up on the actual site. In my case, the truck I was looking for had to have a specific amount of towing capacity, which was not listed on the app. I don’t see any reason why any info on the website couldn’t be listed on the app as well. List all of the specs on the website and the app, and this is an easy 5 star app, and a 5 star company.

Amazing!!!. From the second you open the app to scrolling throughout and searching for a perfect vehicle and overlooking all your options, it is absolutely perfect. Each aspect from menu to menu and filter to filter work perfectly and there has been absolutely nothing to complain about. The developers have worked so well on making this such a great platform to search for a new vehicle and have at this point, truly understood how to appeal to the customer. Greta job!!!

Dislike 360 Exterior Default Image. The first thing I do when selecting a car I’m interested in is open the photos full screen. Very annoyingly it takes forever for the 360 to load, and I can’t advance to the still images until it takes the 10 or so seconds to load. In the time I’m writing this is the length I’m waiting. Very annoying that you can’t skip ahead while the 360 dimensional data loads or choose to disable that feature. 2-stars.

2014 Mustang GT. I bought a Mustang GT from car max. It was shipped from Tampa which I had to pay for to buy there automobile. Once I received the car it was dirty and mud on it from transport and being parked on a dirt lot. I bought it through a salesman named Oliver on Atlantic in Jacksonville. I found several issues and left 5 messages for Oliver to call me, never did. With in 7 day period because he didn’t want it backI found water in door. It had been wrecked. Over spay on rear rim from body work, not on car fax and wasn’t inspected by car max. Had paint run on back bumper 4 inches long😂. It also has crooked exhaust. Aux Input not working. Chips all over car. Wasn’t cleaned before pick up. Service manager was rude and refused on 2 occasions to look at it. I don’t think I should pay full price for a wrecked car. All aspects prove it was wrecked. Not a responsible dealership. No one calls back when they are wrong. My names William Dawson look forward to car max rebuttal. Also dent above passenger door from someone breaking in. To many problems to list. Don’t want to give car back, just want price adjustment and repairs, but car max made sure it passed the 7 days. So sad for a so called premiere car lot.

Megan Menz Bussell. This was my first time buying a car basically online! I found the car and filled out the app within 15 mins an agent called me, basically repeated what I had read online. The payment was exactly the same the money down the price of the car nothing not one thing changed and we did this all from my kitchen table!!! It was so easy and smooth! I’ll never buy a car anywhere else or anyway else!!! My car was shipped from Miami to NJ faster than planned and perfect!! My car was exactly as we pictured online delivered with a big red bow!!! Thank you CarMax it was a pleasure!!!

Best selection of vehicles. It really is no pressure sale and whether your getting a $10,000 vehicle or a $70,000 vehicle they treat everyone the same because they get a flat rate commission meaning they make the same amount of money selling a $10,000 car as they would selling a $90,000 car. I felt like I was important and they really care about each customer the same. Plus the app is very easy to navigate whether you want a certain color sunroof heads up display automatic parellel parking or brand or suv or car you can pretty much narrow your selection down if you want certain features heated cooled seats etc. plus they also sell brand new cars at some locations but you can always transfer to store close to u awesome place if you’re looking for a vehicle

Great place !. So I spend over 6 months looking for an suv and they were all really bad deals and car sale men trying to rip me off. One night I saw a CarMax commercial and it sounds silly ..but I was like well what do I have to loose. I read up on the company and downloaded the app. A week later I found something I liked and had the local car max hold the car for me. Six hours later I had a pre owned suv for half the price of what the local car dealers in my are was selling it and with lots of insurance such as gap insurance and warranty!!!! I 100 percent recommend car max and they sales rep from maple shade nj Brandon was amazing !!!👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

Terrible app. With every update, I hate this app even more. For some reason, I can no longer sign in with facial recognition and must renter my password with every login. I am paying on two cars, but when I go in to make a payment, the due dates on neither car is initially shown. I have to select a car before a payment due date is shown (often I select the wrong car). All too often (it seems to be a daily early morning occurrence) the payment system is offline and I cannot even make a payment. Lastly, if I make a payment on the due date, it tells me that my payment is late. For the second time, this ridiculous app has taken a double payment from me too. No payment is reflected as being taken — no confirmation email and no reflection of a payment in the app — then I get two separate emailed payment confirmations! I’ve tried to cancel one of the payments, but suspect that both will be deducted from my account.

New App is GAME CHANGING!!. CarMax’s new app has COMPLETELY changed the game for them. I’ve been a long time fan of CarMax and a large shareholder, but felt the company may slip away into irrelevance with their lagging technology. The new app shows that they’re serious about their technology and trying to turn that all around. CarMax has always seemed to prioritize a desktop experience and ignore app. Personally I love to browse on my phone at night and I know family members that don’t even have a computer and just use their phone. Data is also showing that more and more people are using an App over web. Even with this transition, it felt like CarMax stubbornly believed that people wouldn’t use an app to buy a car. The new app changes all that. The design is simple, clean, and intuitive. There’s no longer a bunch of annoying web views, and the app adds new features that could never be done on desktop! Such as the ability to tell CarMax you’re on your way. I’m also impressed that CarMax had the guts to just completely redo the app. Inherently this will create some bugs, but the changes are well worth it. I was thinking of selling my CarMax stock, but after this I’ll probably be willing to buy more! Looking forward to the future changes. The new CarMax looks good!

Great experience. A few days ago I submitted my Toyota info to CarMax and received an online offer for my car. Today we arrived at Scottsdale Carmax. We were greeted by Christian Necamp. I have been buying and selling personal vehicles for many years. This was my best transaction ever. There was no haggling and we were in and out in about 40 minutes. All the employees were friendly helpful and professional. They set the benchmark and the standard for the transportation and vehicle industry. Our representative Christian should receive special praise as he is the most professional, efficient, Service rep I have ever dealt with in any car dealership.

Please switch back to the old version!. I have never doubt the selection of cars offered by Carmax. But this revision of the app is not what I expected. First, I cannot just have a drop down menu to see all the brands of vehicles available, but I have to use the search bar instead from the beginning. Second, where’s the interior/exterior 360 degrees view? Also, now it seems like all the pictures are somehow zoomed in and not able to see the entire vehicle bumper to bumper and seemed to be cut of on both ends. What’s up with this version of the app? Also where is the payment estimate calculator? You don’t want the customers to estimate whether they can afford it or not until they get to the stores? And please get rid of that auto pull-up tab that blocks half of the view of the vehicle. It’s very annoying.

Prequalification Hurdles. This is a critique about both the website and app. I tried prequalifying for financing, as the instructions before doing so stated that once you did you can build offers on any other vehicle you were interested in through CarMax, and that you wouldn’t have to fill out an application “more than once”. Once I submitted, it said I was prequalified and that I would get the information on said prequalification shortly. I assumed I would be getting some type of quote in writing either available on the app or through my account’s email. Instead, an “agent” has tried to contact me both through text and call (using two different phone numbers as the same “agent”). That’s fine if people want to go that route, but I think we should be able to see the offer from CarMax instead of having to get it through an “agent”. I tried logging in and out through the app and site to see if I can get any kind of prequalification information, but there is not. When trying to view financing options on cars, it prompts me to fill out an application again. I am thoroughly dissatisfied.

Warranty refuses to pay for repairs which should be covered. I haven’t even had my car for a full year it’s been to the shop at least once a month this time I took it to the dealer because my transmission had problems for the third time dealer says I need a whole new transmission. Mean while remember the warranty doesn’t cover more than 7 days of rentals and they won’t start coverage until they approve it. Then they tell me the warranty doesn’t cover the full amount of the transmission you will have to pay $4000 out of pocket or get it towed to another place meanwhile it’s been a whole month I’m still paying for rentals not only that but the warranty is supposed to cover any fix in the vehicle as long as it doesn’t cost more than the base price. They refuse to pay now I’m getting pushed around with a warranty that is no longer even void. I’m going to have a letter sent over from my lawyer as well because I don’t think this is right.

Find Car in your own. I got 2 cars from this app already. The process is very smooth, you search the car you looking for add all the filters needed in order to minimize the results, and the outcome is the car you looking far, then you also see the history of the car (CARFAX) and even can apply thru the app. You get a pre qualification and the next is come to the dealer, try the car and take with you. I also like the fact of when you search for the model of the vehicle instead of seeing the model as a label you also see a picture of the model, like make it see for you to compare if you don’t know much about cars. Very happy with this app, I’ve tried different dealers app, and this is the best one

Love! Love! Love!. I love CarMax! My online experience browsing car models was super simple and smooth. When I called in to reserve a car and make an appointment the associates were incredibly kind. Once visiting the location to test drive my car I was greeted warmly at the door and immediately taken to look at the car. There was no long wait time or rude associates at all. Everyone I spoke with had a smile on their face and knew exactly what they were talking about when I asked detailed questions. The whole process of test driving, trading in my old car, and the buying paperwork took less than an hour and a half. I had an amazing experience here and I recommend CarMax to anyone looking for an excellent customer experience and quality cars!

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Buying From Carmax. Carmax is terrific. I purchased a car three years ago and in the market to replace it. Carmax has given me a very good trade in number and their vehicle selection is wide and wonderful. The car I own now was shipped to my local Carmax location within a few days. The idea of being able to look nationwide for that perfect vehicle is truly superb service. Carmax is the way to go if you are buying a used car.

Don’t Like App Updates. My only complaint about the newer updates is that I don’t have the option to use my facial recognition to log into the app so I have to log into the app manually. It doesn’t save my email address or login information for future use and then I have to login a second time just to go into the auto finance center so I can make a payment on my car note. I understand the privacy part of it, but it’s rather frustrating.

This new update is bad. Although the new update is aesthetically, pleasing, the vast majority of menu buttons are just simply broken. For example, when you tap on the filter button it acts like you are pressing to get more information about the vehicle. also, I wish they would add back the ability to have a grid view. While browsing vehicles, at least for the iPad version, I’ve really enjoyed this app in the past this new update, however is not it. The number one issue is the bugs and functionality issues please fix it soon.

Fast service; great people. This is my second time using CarMax...and just like they were great 8 years ago, the service is still excellent. No hassle buying, paperwork was effortless, and friendly salesmen! My car was delivered from Atlanta with a huge scratch on the front of the car. The service team took car of the problem PROMPTLY and the results to the paint job was excellent. I would definitely recommend CarMax!

Late payment. I was extremely upset and disappointed when attempting to make my car payment on the due date through the app. When logging in it read there was an error and to try back later. Therefore as a result, I couldn’t log in all day and was tagged now as making a late car payment. Not happy at all.

Online inventory on app is in accurate. I personally went to the lot and saw a Yukon that I was interested in however when I went online on the app to view it and start the process to buy it and apply for financing I was unable to find it I waited a couple of days to find it again with another couple of days tried again it’s not very accurate if you want to do completely touchless Buying the app is not accurate nor helpful

Terrible. Very in experienced people working there I’ve been trying to buy a car for weeks from them and they keep messing up my buyers order. I’ve been to the bank 3 times now to sign a new buyers order. They now have put the car that I am buying and that I paid $600 to ship on available for other people to drive. No one should be driving a car that you paid to have shipped and that you plan on buying. This is the worst dealership I have ever dealt with and I will never recommend car max to anyone or ever buy a car through CarMax again.

Expensive cars, over valued and unfriendly app. Where to begin?! They took my old car with much less value than it was worth. Most cars in the fleet are overvalued. And their monthly payments are outrageous! CarMax is a trap and the app is not user friendly, miss a couple of payments for some reason and cant make payment over the app anymore. You would have to give them a call and wait on the line for a very long time until someone answers and finally could help you.. very disappointing and frustrating. I wish i knew better. Not recommended.

App is really just the website. A website that just does not work as a small version on an app. Too many hurdles to take when accessing the app. Log in over and over, app not saving my password ( if goto browser it does ) - then no finger print log in. I was forced to update the app??? Why??? It just goes to the website! So had to reset my Default CarMax dealership. I am thinking the app and the browser cookies are not synced. Anyway - trying to pay my monthly bill I get sorry Finance is temporary not available. Call this number to make a payment. That kind of error does not give confidence to the user! No. We use apps / sites specifically so we don’t have to talk on the phone. This app is like the Nevada Power App in Las Vegas. Too inconvenient and just a smaller version of the site! I will try again ( in a browser ). Maybe Car Max’s bank was one of the ones that went under or Car Max is having financial troubles with credit/lending. But never, never have people who want to pay their bills online - not be able to.

Great folks. I recently purchased a truck from CarMax and oh what a difference a dealership can make. They have gone above and beyond and honored everything the said they would. Looks like I’m a CarMax customer for a long time! If you’re looking to get a used vehicle and want great customer service, great warranties and hassle free service. I highly recommend giving them a try!

CarMax App. The app is decent. Features I’d like to see include, being able to store your password and use the facial recognition to sign in. I mean everybody else has it. Another thing I’d love to be able to do is look at things like my pay off date, payment history, payment schedule, things like that, to see how my payments can affect my payoff. Like what would a double payment do for me, and etc. there is probably more, but I can’t think of it right this second.

UI Updates are Great!. I originally wrote a 1 star review, citing the lack of easy inventory lookup, blue-on-blue text, and improper image scaling in what seemed like a smack-in-the-face update. Weeks later, all of my issues have been fixed, allowing me to easily give the app a 5 star review! The app is wonderful to use, looks great, and functions perfectly. The user experience is fantastic thanks to the team behind the app. Cheers to the engineers and designers involved.

Biased.. This app gives you a very limited array of what’s out there despite what search parameters are provided. There are other apps that have much more information that you’re looking for and much more to choose from no matter how far your search radius is set for. With this limited app, there was absolutely nothing available for 500 miles all around. But after downloading 3 other apps I have procured information from several upon several different locations not 50 miles out from my location. From each app. I deleted the other two and kept the one that I liked best, but this app did the poorest for sure.

Principal Only Payments. Love the app, but when making principal only payments, you have to submit the payment, wait a few days for it to post, and then call to have them reverse the payment that was applied as your monthly payment (or portion of) and have it reapplied as principal only. Very inconvenient. With technology, I would think it was quite simple to add a radio button (with acknowledgment confirmation) that would allow you to select to say, “One Time Principal Only Payment”.

What Happened?. Some of the best features of this app are now missing, there used to be a calculator on every page for figuring out how much you monthly payment would be based on your credit and down payment but now it’s gone, as well as the cool 360 interior and exterior photo options, this used to be a nice app to really figure out what car you wanted but with the more recent updates it’s become no better than scrolling through a webpage of local dealers. I still very much like CarMax and the app is still useful but I just wish they hadn’t removed some of the features at put it above and beyond the competition.

Car. So I have had my car a month and it has been in the service department for a week. They initially said it was nothing wrong with the car but after test driving it with us they came up with something. The service department is rude and this will probably make my car stay there a while longer but this is just horrible business. You ask would I recommend CarMax and the answer is a big fat NO!

Fix it already!. How long has it been now since this latest update? Look at all the TERRIBLE reviews you’re getting. People hate it! I hate it because of the huge photos that take forever to scroll through, the captions are confusing because it’s easy to get confused as to which car the caption belongs to, when you go to view photos they are cropped and you only get a narrow landscape view, the filtering function is garbage, etc etc ETC! Clearly you are losing potential customers with this trash version of the app. Bring back the old version please!

Review. Unfortunately my experience with the sales representative wasn’t the greatest. He was a little awkward, I was expecting some guidance instead he was a little robotic. I’m car shopping, wanted to test drive some cars, i was limited to only 2. I barely drove one, apparently i didn’t follow his instructions. I felt like a child being asked to get out of the car. I just didn’t like his energy. I settled to sign for a Camry, ran my credit got a pretty decent deal, for him to disclose there was a recall on that particular vin. We then had a little discussion of why this detail wasn’t disclosed before pulling credit. I left without a new car. So disappointing.

Classifications of cars and reaching out to clients. Your entire line of Lexus G460’s are mis marked. You have 85% marked as Luxury trim and they are not the are Base models. I had to physically look at pictures to determine which were real Lixury or Premium or base models. Please find someone who knows cars to fix that. Also I wanted to simply have the car sent to Santa Rosa CA and or purchase sight unseen but your website makes it very difficult. Calling you I was on hold for 2 hours. But when I go into any store you have guys and training with their feet on their desk waiting around. Not professional

The way car apps should be…. The Carmax app sets the standard for what a car search app should be. It’s straightforward and simple, yet detailed and refined. I’ve used other car search apps and you just can’t get specific with what you’re looking for like the Carmax app. Although it only represents their inventory only, the website to app transition is seamless. Whether you’re in the market or just browsing, it’s worth a look.

Excellent website but you discriminate against hiring older sales associates. Yes your website is excellent. But you have only hired young salespersons. So why do you have no older sales staff? Well I figured you out and will most likely not buy from you until I see a older person in sales, 60 plus. Your staff is way to young and admits they don’t know much about many of your multiple brands. Is this why a friend of mine says you have picketers at your locations? What’s that all about?? Thanks but no thanks!!

What was wrong with the owners app?. It was fine. I could track things like maintenance, I could do my payments, I could open the app and not be immediately pushed a bunch of used cars for sale that I have absolutely NO INTEREST in. If I wanted to be sold another car Id go on the stupid website and look there. All I wanted was an easy way to make a payment, which I had. It was fine the way it was with the Owners set apart from the random people that havent bought and probably wont be buying. Make it so I can open the app without being asked about the cars I dont want to buy and you can have yourstars back.

Gmc. Great service in Fairfield California. And then Fremont California because I change my mind for another vehicle no question ask definitely recommend if you’re pre approve you are taking the car you can afford and like not like other try to sale what they want and a big down payment. For sure will go back to car max. Thank you

Payment grace period. When you have 10 day grace period (which you should not use often). The app says you are past due and doubles the amount you owe the day after your due date. It should double the day after the 10 day grace period is over! Other than that the app is good. You can make payments easily and check payment history.

Reserve for what!. Why is there a point of reserving/holding a vehicle if your going to sell said vehicle out from under the original holder? One of the worst experiences I’ve had looking for a vehicle. Had a truck reserved at the Columbus location. When I went to have vehicle transferred to a closer location to me and after actually paying for the transfer, CarMax let another individual put a hold on the vehicle and a finance application and pretty much kicked me to the curb. So now I’m out the vehicle that I wanted and the money that was paid to have it transferred, with CarMax not doing anything to help the situation. Sounds like CarMax is taking a play from Carvana’s playbook.

2015 Honda Odyssey. We bought from the Bristol, TN location. Very surprised. Everyone was pleasant and helpful, going above and beyond expectations. Probably paid a little bit more than a traditional used car dealership, but the trade offs are worth it. Being one of the most popular minivans, it’s hard to find good deals. Ended up finding a 2015 with 4,200 miles on it. Had it transferred from Chattanooga. Very happy with the van and the whole experience. Highly recommend.

Rude sales person - Poor customer service. My wife and I, went to the store yesterday in order to compare the condition of the vehicle that your estiré hasta Vs one in Beaver Ruin store. After a few minutes talking with the sales person XXXX XXXXX, he asked me for my drivers license and proof of insurance. I went to my car and I have provide the docs to him and he asked me: Do you like this car or the other car? I said I like both there is PROS and CONS but I have never drive this car before so I want to take a test drive and discuss with my wife. Then he said: If you not going to buy the car from us, go to the other store and do the test drive. GO THERE! And point me to the exit door. So he returned my driver license and insurance car and pushed to the table for me to take it. I found out that response very unprofessional, rude and disappointed. I been a customer of CARMAX with my wife, actually her first car was purchased from you guys, but after this "We are not going to buy a car from your store or any other CarMax store period.....:NEVER.

After 4 years, we’re coming back!. The system works well. The price is the price. No stress. No games. A very professional and knowledgeable staff. And a fine quality vehicle that you are proud to own and show off. In November 2019, we effortlessly walked right into our 2016 Jeep Wrangler. Now almost 4 years , to the day, the planets are aligned again for the 2021 Kia Telluride SX that we are going to see tomorrow morning. TBC.

Decent BUT basic functionality missing. This CarMax app is done well, but there are some really simple usability issues that should have been addressed by now. 1. Not being able to swipe through more photos in search results. 2. The search filters completely reset when changing the MAKE of a vehicle. I should be able to switch between diff brands and keep the same filters, like color, mileage, etc. 3. CarMax's reservation/appointment system is very laggy. I have canceled orders that still appear after being canceled. It's also not helpful that you need to call to cancel an order, even though it IS possible to do online. I've done it once, but every time since them I am forced to call or respond to the CarMax text message in order to cancel.

Pre qualification. Absolute waste of time! They have a feature that “pre qualifies” you for a loan. It tells you how much you can finance, what the interest rate is, how much down and what your monthly payment will be. It is an absolute lie! I wasted hours on the phone and submitting my info to banks. Not one of the pre qualifications they gave me was remotely close. It was so far off they even had a manager look at it. All my info was accurate when I filled it out and my income was actually inputted way under what I make. Avoid this like the plague so you don’t get your hopes up. Complete let down because I looked at cars for a month and finally found a couple I liked, only to be told it was wrong.

I heart CarMax!. The app is pretty handy -- It works nicely, very easy to use and super intuitive. I see no problems with it. But my rating is more so based on CarMax as a dealership. I kept coming back because I really liked my sales lady. She gave me honest advice and did not pressure me! This goes to show that the old traditional idea of sales tactics no longer work in modern society. I went to Medved and the salesman was so pushy that I could not get out of there fast enough! Aside from that, I paid a fair price and got financing with really bad credit. My 2015 Nissan Altima works great and has not had any problems at all. I purchased a warranty but luckily have not had to use it. Overall, I had a very decent experience and will probably be back to CarMax to purchase my next car.

Avoid. Probably the worst car buying experience I’ve ever had. After having a car transferred to my local store I went in for a test drive and they couldn’t find the car. 40min later they pulled around a different car for me to test drive. When I returned a half hour later my salesman had disappeared and they still hadn’t located the car so I left. I was then bombarded by calls and texts promising to correct the situation by doing a home delivery test drive which they went on to screw up by misspelling my name. I can see how it would be a pleasant experience if everything went according to planned but in my experience they dropped the ball multiple times.

HORRIBLE. This app is great if you’re just looking at cars. If you have an account and pay your car note using the app, you’ll notice how poorly made this app is. It runs SUPER SLOW. I get error screens saying they’re running into an issue and I’m advised to go to the website to pay my bill. There’s too little account information available. It’s clear the primary purpose of this low level app is to showcase cars as account management was CLEARLY an after thought. It’s almost 2023, do better Carmax. Paying bills on apps is a standard by this point and app development that meets the needs of both buyer and owner is essential. What a disappointment

Rip Off. If you don’t see it, you are an imbecile. I went to a CarMax dealer today and every car was over priced by $3k-$5k. All of their more affordable cars were high mileage, 7-10 year old Japanese cars, selling for ridiculous $9k-15k. They will probably justify they’re bull by telling you about their certified pre-owned bull, their warranty, their buy back guarantee and their 1 billion point inspection and everything else they can think of to make you feel better about the overpriced vehicle you are about to buy. At the end of the day buy whatever you want, it’s not my problem. Just be aware, look around and don’t buy on impulse. This ain’t no picnic...

New Update. If I could give zero stars I would. The previous app update was working just fine and was so easy to use! This current version has so many bugs and I can’t figure out how to work it, I’ve been going to CarMax for the past few years even got my first car there, and started to look for a trade-in but saw this new update and can’t figure it out at all. I absolutely love CarMax but this new update is making it hard to find something for me. My opinion won’t matter to the other millions out there using the app but they did a horrible job redesigning the app.

Online payments are glitchy. I like the CarMax app for vehicle search and bought a vehicle online and picked up in-store. My only complaint is sometimes the online payment feature is glitchy and doesn’t accept my password and forces me to reset it periodically, and also doesn’t advance my next payment date if I pay an additional payment (though it will show up on the actual statement). Otherwise, a good buying experience and pretty decent app.

Great app, but latest update makes filtering confusing. The app is generally functional and easy to use, except for the filtering options and payment calculators. The latest update replaced words with icons, making it more difficult for casual users to filter searches. Also, it has always driven me crazy that you can’t use the car payment calculator and sales tax calculator without going back to the main homepage (forcing you to restart your search).

App & website. When I started with Carmax financial and even just looking for a car on Carmax if I would try to browse their inventory on the web it directed me to the app… I got used to that and had everything set up to use the app which was convenient. Now when i TRY to open the app and logon to make a payment it directs me to the web(I have no choice) and then I have to log on and then verify my identity via a text message. This is not convenient!! So I am considering deleting the app because it is no longer useful. Please fix this.. I’d like to use the app and not be directed to the web every time to make a payment!!!!! Or see my account.

Great Warranty. My warranty is now over. But 8 years & 110k miles later the GMC Yukon I bought is still running very well. All problems were fixed within the 6 year window. The LS motor is great if maintained. Every mechanic I brought the car yo advised this insurance is the gold standard. My friend just bought a 2015 Silverado with a similar LS 5.3 engine. He bought the warranty even though he’s a mechanic. And couldn’t be happier with the piece of mind.

Ultimate satisfaction 🤯. I have purchased seven vehicles from the Car Max Ontareo location, from the showroom floor, to the large inventory on the lot. Each and every purchase was fantastic. So easy, fast, and courteous service. From the smallest detail, to a major repair, the staff was, and still remains top drawer service. I just sold a vehicle, and purchased a vehicle last month. And I am looking at another for a graduation 🎓 present Very soon.

Unable to make a online payment. I have been unable to sign in for 4 days to make my car payment online- I was just finally able to login, and my payment is now a day late even though I have been trying to login for 4 days! The site is awful. I previously set up auto payment but they took 2 payments a month instead of one. When I called to let them know that the double payment was an error, they told me it was my fault and was user error. I am very unhappy with this site and the customer service. I would rather make my payments the old fashioned way via regular mail rather than struggle with this site.

Easy, but more importantly, QUICK!. Not only is it easy to navigate the app to make a payment, but they don't waste my time with having to remember and type out an entire password. Instead, it saves my fingerprint, so that I don't have to spend all day paying bills. I appreciate that in an app! Nothing is more frustrating than having to reset my password each time I make a payment.

Service. Carmax has always been of great service to me. They have locate the vehicle I wanted and transported it to me. One car even can all the way from Chicago area. And whatever they have brought I have bought. That’s a total of three vehicles for me and two more for family members. I go nowhere else, I would go nowhere else, to purchase a car. I think someone who would go somewhere else is a fool.

It’s to glitchy they ought to make the submission page a lot easier to use.. I get incredibly frustrated when an application is asking you a question and if you do not pick it fast enough it says that you did not make anything at all when that is not the case. You need to adapt these applications to work for people who are not as quick as younger people who are writing them -for the record I’m just in my 40sBut those writing these applications someday will be older as well… Even trying to get the review page to work was tedious. I had to put it in a notepad and then come back and put it in the app review so I absolutely know this is not me.

Downright f—-ing incompetent.. I would rather stick my balls in a toaster and jump into a lake than deal with carmax at this point. The app is so poorly developed and the website is too, you can’t cancel any reservation or holding without calling. When it finally comes time for me to have the car shipped, my card gets charged 99 dollars TWICE and the site says there’s an error processing my transaction. Gives me a phone number to call, with which I get put on hold for 15+ years. Really was considering carmax but at this point even Carvana does better from a software and user experience perspective.

Very bad customer service. I was planning for a second buy from CarMax . I had put a car on hold for me . But this customer executive Sal , was very arrogant and unprofessional and wanted to release hold on my car for which I had the cashiers cheque ready , uploaded and paying interest on already I still have a hold valid for next 2 days Saturday 8 pm . I just hope he doesn’t remove the hold because I have hired a rental car to reach the store at Roanoke from Huntington to get this car I hope someone in CarMax would see this because I don’t want that I reach store on Saturday after 4 hrs of drive on rental car and then they tell me that I don’t get the car Will have to live with fear and uncertainty for next 72 hrs

Someone please UX the app. I’m all for a fresh new look, but the updated app leaves out quite a few features (or hides them so they’re unusable). Notably missing are the payment calculator and share options. When scrolling through cars that may not be at my home store, the bottom 4th of the screen becomes a push for “ship to store” and “reserve for test drive” buttons. I’ve also noticed that often if I favorite a car from the car details page, it does NOT favorite the car in the main search grid. Also also I’d love to be able to remove (or archive) cars from my “my cars” list — currently I have a Malibu I haven’t owned in years that shows up at the top of the page and I can’t remove it. There are a few other optimizations that could really help the user experience of the app, but overall it feels like this redesign was pushed before fully testing the products usability. The web interface is much more friendly for the time being.

Very disappointed. I wish I could say I have had a great experience so far but I can’t. I have had problems right away with the car. I decided to get warranty and it was a waste of money. Every single time I have gone in to try and fix my car they always tell me there is nothing wrong. There is STILL something wrong with it and nobody is willing to try and find the problem. Either they have mechanics that don’t know much about cars or they don’t care. So I paid for a car that was honestly way more than it should have been and the warranty has been a huge waste too. VERY disappointed in CarMax. I trusted them but I will never get a car from them again.

This app made me go negative in my bank account.... I’ve been using this app for a while to pay my car note and it has worked fine until last month after I paid my bill and then tried to set up re accruing monthly auto withdrawals but for some reason it didn’t work and when I noticed that the money had not been withdrawn from my account after the due date I got on the app to see and it said I owed $702 which is twice my monthly payment and then it asked if I wanted to see how CarMax is helping it’s customers during covid-19. So now I’m negative in my bank account and still have to pay my car Insurence with this check so that should be fun trying to figure that out...

Unexpected and a necessary changes. I was forced to download the new app because the old app states that it is no longer going to be used. But now I have to hunt and search for my account section which used to be right along the bottom with other icons in the old app. The new app forces me to go through a series of questions about buying a new car. What about those of us who are not buying a new car? I am happy with my car and it’s not that old. I just want to make my car payment. Put the direct icons along the bottom again to make it more user-friendly, please!

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CarMax: Used Cars for Sale 4.8.1 Tips, Tricks, Cheats and Rules

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CarMax: Used Cars for Sale 4.8.1 Apps Screenshots & Images

CarMax: Used Cars for Sale iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 4.8.1
Play Store com.carmax.carmax
Compatibility iOS 15.0 or later

CarMax: Used Cars for Sale (Versiyon 4.8.1) Install & Download

The application CarMax: Used Cars for Sale was published in the category Lifestyle on 02 November 2012, Friday and was developed by CarMax [Developer ID: 571044398]. This program file size is 55.59 MB. This app has been rated by 377,212 users and has a rating of 4.7 out of 5. CarMax: Used Cars for Sale - Lifestyle app posted on 18 January 2024, Thursday current version is 4.8.1 and works well on iOS 15.0 and higher versions. Google Play ID: com.carmax.carmax. Languages supported by the app:

EN Download & Install Now!
Other Apps from CarMax Developer
App Name Score Comments Price
CarMax: Used Cars for Sale App Customer Service, Editor Notes:

Thanks for downloading the CarMax app! We are working hard to constantly deliver value and make your life more convenient. In this version, we've made minor enhancements and bug fixes to improve your experience.

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Find on this site the customer service details of CarMax: Used Cars for Sale. Besides contact details, the page also offers a brief overview of the digital toy company.

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