Sandee Fun - Best Store~APP for all your Body & Beauty needs!
I only wish I had found ULTA sooner. You carry all the best brands of Make up, Hot tools, Shampoo & Conditioners and so much more. Your prices and freebies are unbeatable! You put together a store that has everything you need. I am in Love! My most favorite thing about ULTA is being able to get high end products, like Clinique foundation and Moisturizer at the same price or lower. I will never have to stand in line at a cosmetic counter, ever again. Your small trial size bottle’s are perfect. They last long enough for you to know whether, it works for you or not. So when buying a large bottle you are confident, in buying a large bottle. I shop at ULTA for my whole family and have never been disappointed. You give great information on your products so you know exactly what your getting. At Cosmetic counters your stuck to pick and choose quickly. You hope the 50$ eye cream you bought, gives you the result you wanted! With ULTA you are not rushed, giving you time to read about the products you want. The details are so important and you deliver in that regard! Lastly the product deals you notify me of, are wonderful. Thank you ULTA, I could not ask for more. You have covered every base! The Frazier Family
Allabaaby - Pretty Good App..
I love basically everything about the app, EXCEPT I absolutely hate how there isn’t multiple pictures of one product. Especially if I’m looking at colored cosmetics... Obviously if I really was concerned about making sure I’m getting the correct shade of something or if I’m trying to color match myself, I would then just go to the nearest Ulta location. But still, I wish they would have the option of being able to at least see some kind of side by side swatches of the products, (similar to the Sephora App work...), so you could see all the shades next to one another in a photo to help you compare the different shades of one product. Especially when it comes to any colored base products like foundations, concealers, bronzers, etc. because I still believe that you could make a decent choice when shade matching or whatever using the Ulta App or their website if you have the right photos. And I know you could also research some photos online through Instagram as well for further side by side swatches. Instagram does have the best photos of swatches and I’m not asking for the Ulta App to compete with that, but just to have some would be amazing!!! But honestly it’s such a great app for the most part! Yeah I have a few other annoyances about the app but this would for sure be at the top of that list! But nonetheless...I definitely would recommend!
AvidRunner - UX is Clean
I'm rating this app more from the point of view as UX/UI designer. All in all the app has been more impressive than I thought possible. I have access to what I want, in the areas I expect them to be. As someone who had never interacted with the app before, I was able to find a coupon to use starting day one. I checked out my profile info and was able to edit my new shipping address straight from the app. When I'm on a product page, I can favorite my specific skin tone on a foundation. I can write a review straight within the app as well, although I noticed that I can't apply review tags as I am able to do on the desktop site. I'd also like the ability to save my nickname when rating, but that seems like more of an account issue than the app. Since I'm talking about the review and rating ability in this app, I'd like to mention that I almost missed the "Write a Review" link after I tapped the Reviews button. My suggestion would be to make it a button in order to give the CTA more attention. All in all, solid app. The best design is the one you don't notice, and this experience was very smooth. Props to the team who developed the Ulta app.
EDIT: Forgot to mention, I'd love the ability to add items to a wishlist within the app.
Frustrated Influencer - Love Ulta but…
I found the app a bit frustrating when trying to do pick-up in store. I checked off for in-store pick up cause I needed the items today and it’s right up the road but when I paid it automatically switched for it to be shipped without prompting me. Also added $30 more dollars to the already $200 order. I couldn’t figure out why. Contacted customer service and told there might not be a way to cancel and I’ll have to wait to return items. Over $200 in products I needed to pick up today I was told I have to wait to not only get the products but then to just return them. Going to the store to pick up items I needed today and spending another $200+ wasn’t an option. Beyond frustrating.
Fortunately they WERE able to cancel my order and I realized what had happened. Apparently when Ulta offers you a “free gift” and the store you want to pick up from doesn’t have the free gift in stock they automatically switch to shipping without asking/prompting you if that’s what you want to do or if you just want to not get the gift. I didn’t care about the gift to begin with. I cared about being able to go pick up the products I wanted today and spent all morning dealing with this instead of taking care of other things I need to do. This was supposed to save me time and it was just a huge unnecessary hassle.
Gmwlover6 - I love ulta so much and this app is so helpful!
First of all, I have only one or two complaints about this app. Other than the few complaints its mostly ideas on how to make it work better/more efficiently. The complaints are the following, the app does crash from time to time which is obviously going to happen. Also, some of the products that I know are out in stores weren't showing up to buy from the app. But other than that I think that's all the complaints I have. For the improvements/things, I think would make it better. I think it would be nice to have a live HUMAN ”assistant” for finding out what products would be best for your skin shade, undertone, type and more. (without sacrificing privacy and all) Also if you can't find your undertone have a test to see what undertone you are. Also, a button or something to click to get a small sample of perfume before you buy it may be for free or a couple of dollars something reasonable for something you're just trying to smell before you buy the whole thing. And what about an alert when something that has been out of stock comes back in stock. (hint hint James Charles morphe pallet lol) but I think that concludes this review! Keep up the great work!!❤️✨🙌🏼
Sjsgshxudnakduvn - Serious flaws with the credit card/online ordering
I love Ulta! I used to love that items could be sent to me from there. Over the past few months I have had every order rejected. After several (I believe 3 could have been 4)messages sent inquiring why my orders are continually rejected. Yes I have money available, card is active, no holds, stop payments, or any logical reason card services can find as to why, I cannot order online or the app. I am unable to go to a store for many reasons including some items are only available online. I spent 1 hour and 18 minutes on the phone and hold. I was transferred to 4 different people. Only sort of answer was to many identities. I have toddlers not teens, my husband doesn’t use Ulta, etc. I asked what this means, they cannot answer, they don’t have the details, support team might find something we will email you, no fraud department either. One person had me place an order just to test what happens with the card. Goes through on card services end but is immediately canceled via the app. There is no one who can help.
Beware the app. It may decide you can’t order anymore, and no one can give an answer outside of 5-7 business days please reach back out if not resolved. All responses via messages and two people I spoke to gave this answer. 🤦🏼♀️
Also last person transferred to answered then radio silence, not disconnected because I waited 10 minutes before I hung up.
Manna.elinor - It’s ohmeh...
It's good! I wish it would take from Sephora and be more descriptive in shades and give more photos and videos to preview products. Also a way to help find shades of foundation that match up to what you could put in a profile would be amazing. Sephora has a skin tone ID system. They also have a skin care system and this helps tremendously when it comes to purchasing products online. Also the sample game needs to be stepped up because Ulta stores are like the Walmart of Makeup stores while Sephora is more akin to the Sephora’s in the world. Ya see Ulta has a lot of catching up to do. I would love to see Ulta succeed and do better but that requires treating your customers like they’re clients not pests off the street. Here’s a major hint. When a lot of people go shopping they don’t flaunt their wealth because who wants to be robbed. So don’t treat one person better than the others. And we all know your butts can afford to give out samples of product and then place it in our profiles so if we enjoy it then we can purchase it. Now I am telling y’all give QUALITY samples. And please hire people who know how to do brows.
Jennchapman009 - .
I prefer to purchase my products from Ulta versus Sephora since Ulta's rewards program is far superior in my opinion. Yet, in researching products prior to purchase I primarily use the Sephora app because, again in my opinion, Sephora's app is WAY better than Ulta's. While both apps are user friendly and easy to navigate, Ulta's app is lacking in some areas. Sephora provides multiple photos of products as well as photos of the product(s) shown on different skin tones. It seems odd to me that Ulta would only provide one photo, especially pertaining to items where photos of the inside (makeup bags, etc.) would be extremely helpful! The second most important area would be the reviews section. I, like most people today, always look at reviews on items before I make a purchase, and I ALWAYS check the average star rating out of five. That is something I reference on any and all products I purchase online, and Ulta does not have this feature. Another thing in Sephora's review section that is great is the details they give you surrounding the person who actually wrote the review. You can look for reviews with similar features to yourself and that is very helpful! I hope at some point Ulta will upgrade some of these things on the app so I can use only your app for both research and purchase!
Karen889 - Shame !!!!!
****Can you fix the feature for services. It crashes every time I want to make a hair appointment. I can’t use the app at all to make an appointment and I been using the app for like five years now for that specific purpose. What the hell!! If you had to change it, at least should have replaced it with something that work. This is insane !!!!!
**** With the new update to the app, did anyone even check how the appointment feature even work?? Well it doesn’t because it takes me to safari. Then it refuses to show me the times, or services if I pick a team mate. If I pick up services, it refuses to show me team mate. And it keeps on restarting itself. What the hell!! The last feature worked well. Why the hell you have to change it !!
60 points away from diamond status. Had to travel abroad on a family visit for the holidays. But during my travels, I cannot use Ulta app, website or even phone call to place (or browse) and reach my diamond status. Ulta has restricted my account and would not allow me any access to it. Thank universe my account is paid in full otherwise I would be charged a late fee and not my fault BECAUSE ULTA IS NOT ALLOWING ME TO ACCESS THEIR WEBSITE. Seriously it’s almost 2020. Get a better server as I have had no problem ordering from any other website during my trip other then Ulta. Shame !!
Mieh6969420666 - I hate going to ulta, so i got the app
I love shopping but i would dread going to my local ulta, the line was always CRAZY long and i would see why when i would get to the cashier and they are (probably forced) to ask you all your personal information EVERYTIME. I had an account with them but for some reason my phone number was never enough, theyd ask for my email and address; every. single. time. Does that not make anyone else uncomfortable? Announcing your address to the whole store while making everyone in line wait for that lol?? So i caved and downloaded the app just so id never have to experience that again and i cant tell you how happy i am that i did!!! There are RIDICULOUSLY good sales exclusive to the app. Something good is always 50% off and sometimes they're value sets not sold in stores. And if i ever do decide to go in store shopping again i can just use the barcode in the app for my ulta points instead of having to tell them everything over again!! Im so stoked!
Lilblondie4u - Best Shopping App
This app has no issues. It keeps me logged in with all my updated information, I can view both my online & in-store purchases, as well as itemized point history in real time. This helps make the most of both the reward membership and help to keep track of shopping/order details. This app is by far my most used and loved.
Any additional suggestions I would take advantage of would be to search new arrivals by category i.e.: What's New in hair/ New in skincare/ etc. I would like to be able to make "verified reviews" from my ordered items. It would also be cool if Ulta offered a reward point for verified reviews! If at all possible, I would love for there to be a way to enter a search keyword that would also be able to search within ingredient listings. And one other suggestion would be a way to search through your personal favorited/saved items.
Thank you to Ulta for keeping your app updated, efficient, and an easy, one-stop click for your shoppers.
E1izabethEva - Shocked at good reviews
The filters are a mess. If I filter 500+ items on sale, and there are 3 categories of eyes, lips, and face, all 3 categories should add up to equal 500+ sale items. Not even close. Each category has like 15 items. I can’t go back a step in the filters, I have to clear them all or start a new search. The search is terrible. I can search for a product by the exact name in the Ulta listing and it doesn’t come up. One filter for “gift with purchase” seriously included every single item. Because there is an online promotion for a gift with purchase for every single purchase. How is that a filter? Last time there was a jumbo sale, I didn’t know until I walked in the store. I had been on the app, intending to place a pickup order and checking the sales. Afterwards I thought, maybe I missed it on the app? Nope. To know there was a sale, I would have needed to scroll down on the main page past virtual try-on, full price advertisements, social media feeds. The store ad, which includes promos, is seriously the very last thing on the page. I was just going to post the problems with the filters and searches, but after seeing that such a terrible app has high ratings, I had to clarify. One of the worst “pretty” apps I’ve ever used.
Expbeard - Poor Logistics
Address doesn’t port over to shipment correctly, and coupons aren’t labeled properly. See my story below. Where to begin? On the surface the app looks great. Unfortunately this is not the case. My shipping address is correct in my profile, but once ordered the shipment no longer displays my apartment number. The first time I assumed this was my fault. The order was returned and refunded, no big deal. I double checked my address, re-ordered with a coupon this time (wonderful coincidence) and went back to work. After a bit I remembered to double check my order, and there it was; still missing my apartment number. So I called and asked them to fix this issue. Apparently they’re so fast with orders that it wasn’t possible to fix the issue. Which is awesome if they really are that fast. However, I still will not receive this purchase. I put in a family member’s address and attempted to make the purchase a third time. Well now the coupon is one time use. I look at the coupon and that is not stated anywhere, and the coupon remains in my “inbox” on the app inviting me to use it. This has been beyond aggravating. I have wasted hours of my day trying to fix these issues.
Mrs.Weathersbee - Excellent salon service
Today I came in for my hair color to be fixed from a bad home dye job (ZICRI) listened & asked the whole 3 hour visit. To my great surprise the Balayage color scheme was gorgeous. She offered a hair mask because of the bleaching. Which helped very much. Her performance and customer service was great. I will be back using the salon from now on because of her.
On a separate visit as I shop every couple weeks. I came on a busy Saturday afternoon Adriana I hope I am spelling correctly tried helping me with my getting a credit card with y’all. The issue wasn’t able to be fixed but she gave me customer service info. Which did help. She also gave me a small free gift for my inconvenience which I was surprised with pleasure about. She was very upbeat and happy. She’s been working several times I’ve been in to shop and is always a very great help. Actually she goes above and beyond. I couldn’t be happier. Thank you and see y’all soon. This is regarding the Hinesville Ga location.
Kindly, Melissa Weathersbee.
TerriTerriQuiteContrary - My new go to beauty needs store at my hole!!
I adore Ulta Beauty!! It is where I go should I find I am running low on anything because Ulta Beauty has it!! Ulta also has beauty rewards that give you rewards each and every time I shop Ulta. These points add up, too!! So I can get, Smashbox, Too Faced, Estée Lauder plus so many more product like Urban Decay, and Mac. It’s just too easy too as long as I don’t get addicted and defeat the purpose!! I’m good to go. I’m hear to check the status of my order which anyone whom has ordered a product or products. I cannot say enough for this app. All the prices seem to be at or below retail cost. It would be great if they could by in quantity so they can pass the savings on to their customers. But you cannot always get that what you wish for. So all in all I gave Ulta a five star rating because Ulta deserves it!!! Keep up the good work and send those samples because I have purchased each of them!! Thank you Ulta for the great customer service!! My hat’s off to you!!
Ptness247 - Poor online set up
I have been a long time buyer at Ulta and frequently use the app to browse, search specific product reviews and make purchases. Today however, Ulta lost a purchase. I received two gift cards as Christmas gifts and wanted to use them today to make an online purchase because the closest Ulta to me is 10 miles and the weather is horrible. While trying to make my purchase, I notice that it won’t allow me to use more than one gift card towards my order.
Thinking that maybe customer chat support can help, I reach out to them. TaylorW is who I receive as a chat support tech and when I ask if there is a way they can help me use more than one gift card, I receive the response of “sorry, the site does not allow for more than one gift card per order.” Then I proceed to inquire as to whether there is a way I can transfer the balance of one gift card to another to ultimately give me one gift card to use and the response was “sorry. We don’t have a way to do that either.”
Well, thanks for nothing Ulta. Your site support is less than helpful, your ability to make purchases online using gift cards is laughable and you just lost a purchase today because of the inability and inadequacy of your site.
I do hope you update your site and allow for more than one gift card to be utilized and/or for the ability to merge gift cards so that a customer can make a purchase.
Chelsmystique - 2022
No longer supporting a business that treats its employees like criminals. I’ve never worked for this company but I have seen enough and heard from enough former employees of the disgusting practices. There are larger issues in this world that we should focus on rather than assuming a working class citizen is only out to steal from their place of employment. How thoughtless can a corporation be? Ulta takes the cake for being incredibly thoughtless in its loss prevention witch hunt against its own employees. They throw out perfectly good makeup all the time but their own employees can possibly be humiliated in front of customers over a dried up clearly over-loved makeup product the employee happened to have in their personal belongings? As a woman, you won’t catch me without my travel size products that I carry in my purse. If an employer harassed and practically searched/seized my personal property the way they do their employees there would be no need to ever have worked there. Ulta it is 2022. Loss prevention is the least of your worries when it comes to losing your customers, isn’t that what keeps this company going? I’ll support small/local women own POC business before I ever shop at Ulta again.
Rolltidetinaturnerwithgaye - 2 weeks later 🙄
I will honestly just buy directly from the supplier, from Belk, or from Sephora. I contacted customer
Service about not receiving my order and being not being able to track it. They told me they had to wait 8 days. I was contacting them on the 8th day and told them that. So, after 8 days of not receiving my order and the tracking not being updated, I was told to come back in 4 more days if I still didn’t have it. I did and they said my order was lost. I needed this by the 29th. They told me they could reship my items but could not guarantee they would be here on time. So I either waited a week for my money to appear in my account as a refund or just hope the items get here on time. THEN, I check my new order and one of the items I ordered wasn’t even shipped! After all of this, Ulta could have contacted me about a replacement item for the one they didn’t ship unless they blatantly just forgot and offered me free expedited shipping. Terrible customer service all the way around. Again, I only used Ulta for the convenience of buying different brands at once but there was NOTHING convenient about this experience.
GIANNA ROCKS PINK - The Ulta app makes it easy to find what you are looking for, and more!
Ulta’s app, makes it very easy to find what your looking for and gives you access to all the info you need. You can look at your messages from Ulta, and check to see special offers, which are usually more,mthe higher your tier is. You also can see certain items that are double the points or triple the points, that you may have already thought of buying. Your points are shown on the screen, and as a diamond member, I can tell you they add up real quick. The app is overall very user friendly, and have the Ulta coupon(s) for that month, in case you lost your magazine or do not receive them. I can go on and on about how awesome this app is, end up writing 10 long paragraphs and still forget 25 things If you love shopping at Ulta you should definitely go download the app and see for yourself!! I bet you won't be disappointed!
Crazi4HelloKitE - HOW CAN YOU NOT LOVE THIS APP?
Not only do I love the app but I absolutely love the store! They literally have everything I need and want... from the latest perfumes,the hottest trends in make up, hair products, styling tools, one of my faves is nail polish 💅🏽(they even had a special OPI LIMITED EDITION HELLO KITTY SET WHICH TO ME WAS LIKE CHRISTMAS)....bath soaps and loofahs....AND REALLY I BARELY EVEN HIT ON HALF OF WHAT THEY HAVE AND HOW MUCH FUN IT IS JUST TO SHOP THERE-and ONLINE!! (WITH A FRIEND IS BETTER and I'm 42!) WHOOT! 💄💋 I have not yet tried the salon 💇🏻 or had a make over but I hope to! IF ANYONE HAS HAD A HAIRCUT AT THE SALON, please leave it in your feedback please 🙏! I'm really picky about my hair and I'm sure everyone can relate to at least 1 hair stylist that said, I'm just GOING TO DO A TRIM about an inch and you walk out without any hair!!! Anyway-APP is great! Love the variety of name brand products, I DON'T LIKE HOW SOME ITEMS ARE A little pricey BUT I can't think of anything bad to say ⭐️⭐️⭐️⭐️⭐️ 💛 I LOVE ULTA 💙
Bad shipping experience - Shipping address didn’t update in the system
I moved from California to Texas recently, I usually go and pick up my orders. They didn’t have what I wanted at my local store so I decided to place an order online. Since I recently moved I always check the shipping address because I haven’t shopped online at ulta since I moved. Long story short I updated my address I placed my order and everything seemed fine. Honestly I didn’t check the email that got sent to confirm the order because I made sure to update all my information before placing the order even my credit card and billing address, which I have the email to prove. Anyways, it was time for my order to be delivered check the tracking and realized it was delivered to my previous address, went into the app to check the address info in my account and it was the correct address. Contacted ulta and they said they cannot refund or do anything because it was my fault. Although while I was on the phone they saw my precioso address on their system and me in the app saw my current address. I’m really upset my order is in California somewhere and I can’t get a refund nor my products.
Jxd20 - Love Ulta, but the app is unintuitive
Regarding the UI, compared to the website it is really difficult to navigate. When using filters, you can’t select items within a broad price range, say, I might want to do from $1-$100. However, you can’t do that. You must pick from categories such as $0-$10, $10-$20, etc etc. And you can’t select multiple at a time, or it offers a weird random one.
And you also can’t select multiple filters at a time, you have to select one at a time, go back into the filter menu, even within the same category that you’re trying to filter. AND you also can’t deselect single filters, you can only clear all of them!
I will definitely not be using the app for casual browsing, which is a shame, because most people spend more time on their phones nowadays, which might make for more business. Only if I have something specific in mind will I be using the app unless the UI, and especially the filtering system gets an overhaul.
Danni Chris - Enjoy the brow bar, not the skin bar so much
I look forward to going and getting my brows waxed/plucked. However, my last visit will be my last visit, to that particular store. Novi. I dared myself, to try out their skin bar. Last month, and while getting a microzone facial, I couldn't help but notice this woman did not wear any gloves. I could feel her gel overlay nails on my skin. Not to mention, my skin is highly sensitive already. I'm sure this didn't help. My parents brought me to my appointment. I'm physically disabled, my speech be delayed and quiet- but I'm 100% cognitive. I had my aunt call the store on my behalf to complain. And, I see it's going to be my word vs. hers. Because she wondered why my parents didn't call? Their recommendations were "just don't go back" and why am I just now having my aunt call? Because it took a whole month for my face to heal. She left black scabs over the blackheads she should have extracted.
Savage and Annoyed - They need to add all the services to the booking feature
EVERY TIME I need to book a brow bar appointment the process is long and tedious because they never have the brow appointments available when you actually are ready to book your appointment on the app. Brow services, and their starting prices, are listed under services but as soon as you go to the booking feature everything EXCEPT brows is available for selection. So I end up having to call which is EVEN MORE FRUSTRATING because you just get put on hold and bounced around and it’s not the best experience if you happen to get someone on the phone who isn’t the friendliest or may be having a rough day. It seems like such a simple thing but Ulta still has yet to figure out that if you’re going to list all of your available services on the app then you need to make the app user friendly enough for your customers to actually book ALL of the services they partake of. PLEASE FIX THIS! It’s too simple a thing to STILL not be addressed. Thanks in advance.
SeriphNox - Ulta Addict here
What can I say? I absolutely love it. The features are really nice ie filtering, category selection, fun quizzes, search bar, and a free membership that alots points towards money off/towards a future purchase. Once in awhile it will re-make me log into the app. Not too bothersome, slightly annoying though. I don’t care too much for paying for shipping for purchases under $35/usd when I know Sephora’s been doing the last year for free. Not necessarily an app issue though more like a business/company/brand issue. Anything you buy above that does get free shipping. I love that you can contact support through the app for questions, advice, or customer service. A huge plus in my book. Simplified layout, that makes it nice to enjoy the best out of a shopping experience. Side note: returns are sent back per your expense, but exchanges are free when in-stock
Akskzlsm - Discrimination With Accessibility
Whoever did the UX design for the web to app transition either had zero concept of accessibility or there was a business team/management pushing them to achieve higher number of downloads to the point the designers lost the accessibility concept!
I was trying to shop online then I realized I cannot look at any individual item on Ulta anymore! You can look at their collection list but no particular item when you click on each of them! As of right now they force me to install the app by not making the pages for individual products visible on the mobile browser if I am using my phone’s internet browser! This is a form of discrimination in my opinion! What if someone’s phone didn’t have enough storage for an app installation and they didn’t have access to a regular computer? They should have a hard time? Even worse would be if a physical store or a particular item was not accessible to them or they had difficulty to physically shop too? They should be having extreme difficulties for simple online shopping? Wow
MNBastien - Latest update was entirely a poor decision
The changes to the layout are not intuitive. Instead of information drop downs for product details, ingredients, reviews etc. built right into the product page, it slides open a new screen requiring you to then click back to the original screen after opening each individually. No more scrolling a whole product page with just your thumb to look at all the product info - my small hands and large iPhone screen now require constant thumb scroll, tap, phone tilt, other finger tap, repeat x4 for EACH product I’m looking at. To add insult to injury, now tapping the product photos does not enlarge them or allow you to zoom. You have to screenshot it to zoom and look at detail - such a pain. All the constant “improvements” lately have completely turned me off the app which I previously loved and I was exclusively an Ulta shopper but now I’ve just been picking up stuff from that other store lately rather than doing online pickup at Ulta since researching products on their app is beyond annoying now.
Lib55 - great but needs better search results
let me just start out by saying i love this app. as an ulta employee, i always recommend it to customers who like to know what deals we have going on, like to know their points balance, and like to know earrings on certain products. it also comes in really handy when i’m with a guest trying to find a product that they don’t quite know he name of, but know maybe the brand or product type (lip gloss, face cleanser, etc.). despite all these positive things, there is one thing i struggle with when it comes to the search bar feature. despite looking up items and sorting them by “relevance”, i get a bunch of products that are unrelated to what i looked up. for example, when looking up “lip oil” in the search bar, i got results for a bunch of cream lipsticks, lip glosses, and lip balms before i came across a single actual lip oil. not every search is like this, but when it happens, it’s difficult to search through the long list of unrelated products to find what i’m looking for. i’m going to guess what happens is that it pulls search results that include the words i type, whether rose words come from the product name, ingredients, description, or wherever else altogether instead of doing it in an ordered list such as product name title first, description second, and ingredients third. i could be totally wrong too but 🤷🏽♀️. is there any way this could get fixed so products are more accurately sorted by relevance?
Snowbunny83090 - Best App Ever - Take My Money
What can I say? It’s where I spend my money. I absolutely love Ulta. The points system is incredible. 2000 pts = $125 of whatever products you want! Diamond members always get a minimum of 1.5 pts per dollar spent. Sometimes I get 3x or 5x the points. There are even 10x point events/products throughout the year. Using their Credit Card gets you an extra point per dollar spent as well. Do the math and see how quickly these beauty rewards add up. Plus, the app itself just keeps getting better over time with their continuous updates. The shipping is always fast and free (if you spend $25 or more as a Diamond member.) I just can’t say enough about them. You can afford to use prestige brands if you just shop the events and save up your points. The longer you save, the more value you get when redeeming your points 😘
TR Merrick - A 100% Happy Customer!!!
What can I say🤔😲😍 I love you Ulta 💕 great prices...great customer service and wonderful brands that make every woman feel beautiful and not feel bad about their appearance 😊 thank you Ulta because when I was ill 😷 I would shop for makeup 💄 there at a reasonable price and would feel beautiful even though my battle was rough... Now God gave me another chance in life and I continue to visit you to get dolled up🙏🏼🙌🏼✨😃😍💄✨. *Makeup can really change your feelings sometimes because when I was ill 😷 I honestly felt like the ugliest living thing on earth I was 20yrs old,5”4 and weighted 86lbs sick and useless due to my illness then I found Ulta and felt pretty again after buying some makeup that would make me feel alive even though I really thought I wouldn’t ever make it. Sorry for the long info but (Once again THANK YOU ULTA FOR THINKING OF ALL WOMEN AND CHANGING LIVES).💙
P Flowers - Worse online shopping
After 5 attempts to place order on my own and 4 phone calls to customer service was able to place my order. I do a lot of online shopping and this has been the worse experience, if it wasn’t cause i had a gift card i would have been done after the 2nd attempt. Felt like I was begging them to take my money. The 2 reps I spoke to just gave me a bunch of BS to get me off the phone, one of them sent me to there CC department, after I told him I was paying with Gift card and debit card. He then transferred me to the rep that was finally able to help me place the order. Also when I 1st started my order they were having a sale on some of there products, by time I was finally able to place my order I couldn’t get the discount.
Lori clemons - Not many sales on name brand
My review is more of a suggestion than anything bad or good. It would be nice if you would put the name brands on sale or include them in with coupons. The coupons and sales could be better. The main suggestion is to put the Ulta brand next to the name brand so than we can try those instead. For example if I like bare minerals and Ulta has their brand that is synonymous to bare minerals place it next to the brand name and offer sales the current coupon of 3.50 cannot be name brands and you have to spend a certain amount which does no one any good ! That needs to be reconstructed and if the Ulta brands are labeled same as the name brand and / or near them I would try them. The only complaint is the coupon it’s an insult the way it is structured! Thanks hope corporate reviews this suggestion and implements the same as name brand. All the Ulta products I have tried are really good just no way to know which brands they are similar to.
Emily Ganzales - Great but the delivery is horrible
Okay so Ulta is literally amazing. The best makeup app in my opinion and all that jazz right. But the problem lies in the lack of care in the delivery process. The terrible delivery company “Lazership” makes using Ulta a little less appealing honestly. I ordered a package a while ago and I was SO excited for my delivery to arrive. The ulta app had said that it was on its way and should be at my home that day. Keep in mind it was already 7 PM at this time. I waited and waited and NO package. Then I did a little research about lazership and wow what I found was shocking. 1.3 STARS AND HORRIBLE REVIEWS!!! ULTA WHAT ARE YOU THINKING!? You are such a great company! Why RUIN your reputation with such a horrible delivery company. Continuing on what I found, I discovered that lazership does not even deliver past 5PM!! Why claim that my package will arrive that day when lazership has closed already. All in all, I am so disappointed in both Ulta and this despicable delivery company. Ulta do something about this immediately.
MetedithClaire - Excellent website and extremely user friendly.
I love how user friendly this website is. They always have great sales going on and stay up to date with all of the new products. Whether they are skin care, hair care/tools perfume etc. I was even able to find a Conair cooling tool that was sold out everywhere and I really wanted to try it . Many of your customers with my hair type said great things about it. Plus you return policy is spectacular !I love the fact you verify your purchasers! That way on knowI get what I’m paying for. I love it! I have such fine long hair that NEVER holds curl! Now I can sleep on it and it’s still cute and curly the next day! This is my all time favorite store. Everyone in my life knows to get me a gift certificate to Ulta for special occasions and I’m ecstatic!!!!
Ashleymarin - Store Cleanliness/Service
I hate to say this because I am a touch it feel it kind of shopper, but I am so glad we can do online purchases (reason for the 5 stars), the store I usually shop at-Burleson, TX-cleanliness and level of service has just fallen to the wayside. I live 30 min south of there and it is the closet without having to go to Fort Worth, and lately that store has a foul smell and the service is basically social hour for the workers. The testers are atrocious, possibly a sanitary issue.
Truthfully, I ran the Burleson store for several years and I know that is not is what is expected from ULTA to their employees. I truly hope this hits the DM’s and know that from a former management employee (left for personal reasons) how sad it is to see a store with so much potential become less than appealing.
🧐🤷🏽♀️🌎 - Do not shop online
Supervisor on the phone male named Alex was very unhelpful. If you shop online you will run the risk of getting your packages late. Then. When requested a refund you will have to go through a 30 min wait of them trying to explain that it’s still shipping. You will have to request supervisor after supervisor to get your GIVEN REFUND.
I hadn’t received my packages on time so I called to cancel all of them and get a refund. After the first cancellation of an item to be received the 22nd of May yet wasn’t received that day, I called to cancel all my orders. She cancelled the one that was already shipped and late, stated it would be 3-5 business days. Then when I stated I need my others cancelled she stated she “can’t cancel them because they’re already shipped” that’s a lie because THE ORDER WE JUST CANCELLED WAS ALREADY SHIPPED. SO SHE LIES TO ME. I HAD TO REQUEST ANOTHER SUPERVISOR. IM ON HOLD CURRENTLY SO WE SHALL SEE IF THEY CANCEL AND GIVE ME MY MONEY BACK
I WILL NEVER SHOP WITH ULTA BEAUTY AGAIN. I HAD THREE OF MY OWN ORDERS AND THREE MADE BY MY BOYFRIEND. ALL ARE BEING CANCELLED DUE TO THIS ORDEAL ULTAS ONLINE SERVICE AND CUSTOMER SERVICE HAS PUT ME THROUGH.
UnhappyWThisApp - The Ulta app needs to be fixed...
I have even deleted and re-downloaded and the Ulta app several times and it is still extremely slow and often, my searches will not even pull up the pictures of the products while I am able to do so on the Ulta website if I go directly there on my phone browser rather than using the app. I do not have this problem with any of my other apps on my phone have and my internet connection is fine. In my experience, apps typically work faster than utilizing the website with my phone browser which has not been my experience with Ulta.
I can’t imagine how much business Ulta has lost if others experience these types of issues. These problems caused me to utilize Sephora. My Sephora app works wonderfully and I went into a Sephora store for the first time recently givel all of my Ulta app issues.
Sephora actually has enough staff to help you in the store unlike Ulta where I can rarely obtain assistance! AND the two staff members at Sephora were extremely knowledgeable and accurately helped me choose well-matched shades of foundation from two different brands which has never happened before. I typically get foundation home only to discover a mismatched color. I guess I should be thanking Ulta for their terrible app leading me to Sephora?
You’d think that for such a large corporation that Ulta would make IT a priority but apparently not. I highly recommend making the switch to Sephora; they are superior to Ulta in so many ways!
Jdomw44 - Ulta All The Way
As a beauty lover and makeup collector ( let's be honest, I'm addicted lol) Ulta is the best! As someone who is constantly looking for the perfect routine, ulta comes in handy. They stay current with new releases and give more incentive to shop than Sephora. The point system is literally the best and I never feel bad about making multiple purchases. The ration of high end and drugstore is perfect! I nolonger even shop at Sephora because most, if not all, of my favorite brands are already at Ulta! They continue to bring more brands and it makes it so easy to have a one stop shop experience. The app is amazing as well and makes things so easy! Seriously, you can't go wrong with Ulta and the credit card really does make things so much easier, though I guess you don't truly need it! I just a triple bonus for me with helping my credit, making purchases super quick, and racking up those points!! Ulta, you're the real MVP!!
MoJo32180 - Almost Perfect
F/U-I got a response from the developer that my request was already in place. It is not. I have the most recent version of the app as I regularly shop Ulta. It does not save my gift cards when I add them. I tried to place an order today and I was asked to enter the info again and it was no longer even available to check the balance. It’s not a problem to enter it, it would just be nice if it saved like credit and debit cards. Thank you for the response!
I love Ulta and use the app daily. It’s great. I used the find in store feature and it directed me to an Ulta that didn’t even carry the brand much less the product I was looking for. It would be great if that could be tweaked. The other thing missing is saving gift cards as a payment option so you don’t have to keep entering them. Fix those two things and the app is perfect!
Jillie1999 - RUDE MANAGER
I did not realize this particular Ulta didn’t provide curbside. The stores on either side of it do - Target and Old Navy. I am disabled and was in a lot of pain and did not want to have to step
Up that cement step as it wrenches my back. Nor did I want to stand in line, nor enter the store. I explained my situation to the sales person who answered the phone. She said she would get the manager to help me. The manager got on the phone and I had to explain my situation ALL OVER AGAIN. The manager was rude and curtly told me “we don’t do that.” I said “then cancel my order and I’ll never shop at Ulta again.” She said ok and then hung up on me. Nice to know you are not interested in helping your disabled customers. Instead of trying to figure out some sort of solution, ANY solution, her first response was “we don’t do that.” So, I’ll keep my word and take my business elsewhere. And I’ll be sure to tell all my friends on social media that the Natomas Ulta doesn’t give a crap about the disabled.
Sheratic - So buggy I buy LESS makeup
I love this app so much. I am an awful late night shopper and a makeup junkie to boot. But ulta’s app loads so slow, is so clunky and hard to traverse I almost NEVER complete a purchase! Looking for something you favorited? It loads your OLDEST faves first! Want to clear out old faves/things from your cart? It’ll take 2 minutes each!
If you’re on a low buy or no buy and love to add things to your cart like me, definitely download this! Clearing out your cart 1 item at a time can take 20 minutes! I almost always get bored and leave before making a purchase. And before you say it’s my internet, it does this with Cell service/any WiFi. I realized it was the app when it happened with Google fiber.
Thanks Ulta, you make window shopping a pleasure!
2 Weeks Nicotine Free - Orders that are processing cannot be canceled within the app.
I love Ulta…it’s my go-to beauty place. However, I recently ordered products using my debit card, forgetting I had a gift card. The order was made around 9pm, and I tried to cancel it around 8am the very next morning, as it had not shipped yet. I discovered that there is no way to cancel an order within the app. So I decided that maybe I can change the payment method, which also can’t be done independent of an Ulta rep. It turns out, they cannot change the payment method either. Again, I love Ulta as a store, but not being able to cancel your order within the app is a big drawback for me. All other shopping apps I use have an option to cancel your order if it hasn’t shipped yet. I feel like this is a standard feature in most apps nowadays. Ulta needs to include this feature.
DuchessAsh - As a beauty enthusiast, I love it!
I love Ulta, it’s one of my favorite stores and I absolutely adore shopping there! So obviously I had to get the app to make everything easier. The app is easy to use and you can easily access whatever you want to do, whether it’s searching for products or writing reviews. I love the Favorites tab; I use it to list products I want to look at next time I go shopping, since I don’t online shop.
One thing I would like to see come to the app is a place where you can see whether or not you’ve reviewed a particular product before or even a page full of just the reviews you’ve left. I like reviewing products, but sometimes I forget whether or not I have and it would be nice to see what I said what the product overall.
ComedyGirlCrazy - Lauri O.
Love Love Love Ulta have been a member for yrs. Love all their products. It Products, Must have Bye Bye Foundation in Fair Light and Fair, Bye Bye Pores. Love Tarte, Bare Minerals Eye Shadows, Benefit The Pore Primer Fessional Too. Juice Beauty, Burt’s Bees, CeraVe, DermaBlend, DermaDoctor, First And Beauty, La Roche-Posay, Mad Hippie, Mario Badescu, NYX Shadows, Sunday Riley, The Ordinary, Tula and other natural organic healthy products and Cruelty Free too. Great Perfumes , Hair Brushes,Hair Rollers and more. Great customer service friendly too. Also I have noticed the majority of their products are all going organic and natural. I’m very happy about that. I am 62 years young and have very Sensitive Skin all my life having Endometriosis an auto-immune disease with hormones out of balance and cancer survivor. Having products like CeraVe, La Roche-Posay really make my life a lot easier. Love your products.
KinAK907 - Hacked over & over
All my rewards points were stolen from two stores in the continental U.S. they realized it wasn't me. Gave me a new member number and gave me my points back. Two months later I was hacked again...this time a store in California. I had my membership corrected and the points put back on. Within two days the same store stole all the points and then it happened again. It just happened for the third time in less than a week!! Someone in California is getting to buy products with the reward points I have earned. I am now completely in belief that it is by unethical, thieving employees that are allowing this to happen. I had securities set in place to avoid this but... so disappointed. I guess I can't shop at Ulta any more. :-(
Anonymousfromfl - App functionality is awful!!
- Searching: Half the time when I search something that should be VERY simple to get a result for I get a slew of erroneous and just outright wrong results.
- Listings: On the occasion I do find what I’m looking for the photo listing is so sub-par I wouldn’t buy it anyway in most cases. Photos are way to compressed, they have NO option to click on them to expand them, and you can’t zoom in at all. These are basic low-level features that have been around for decades at this point. The fact that they can’t figure them out does not inspire confidence in purchasing from the companies app platform.
- Descriptions: The quality of product descriptions varies widely across the apps listings. Some are bare bones descriptions and some have exhaustive product information. While they do get some leeway here since I’m sure this has to do with what the parent companies provide them regarding the products, they really need to demand a bit more information in A LOT of instances.
- Overall the app just isn’t conducive to an enjoyable “shopping” experience.
- It doesn’t inspire confidence that the developers and others managing the app are up to date on tech features and standards, which in turn causes questions about whether our information as consumers is actually safe.
BrittanyDanielle89 - Love the ULTA app!😍
I could spend hours on this app, whether I’m actually shopping or just looking around, it’s so much fun to browse around and add items to my wishlist. ULTA has some must have products, I really enjoy knowing that I can just open up my app if I am looking for something in particular or if I’m looking for something new. I even love to look around the products for men for my husband, this app has something for everyone! I’m a total beauty addict so this app is absolutely perfect for me. It’s super easy to find what you need and even easier to have it shipped right to your door, or schedule an in-store pick up. This is definitely one of my favorite stores, having the app just makes it even cooler! Love it!
Becca Lee T - Ulta is the best!
Ulta is always my go to when it comes to any of makeup, skincare, or hair care needs! The app is so easy to navigate, I absolutely love the beauty tips and quiz’s you can do! They’re very helpful, especially with finding which product is best for you.
I online shop a lot and constantly order from Ulta, I never have had a bad experience with ordering from them either. The most recent order I placed, one of the items was missing. I wasn’t too worried considering Ulta’s service is outstanding! I wasn’t able to call but sent a quick email letting them know I didn’t receive one of my items, they responded so quickly and sent the product back out within a short amount of time! Ulta will always have my business! ❤️
Dragon fire 26825 - As good as it gets
I’m so impressed with this APP. Like another review pointed out, the developers of this APP have totally nailed it. I just love opening up my APP in store to quick reference reviews for products I’m deciding between. I’ve even used it in the store when helping our customers at my ULTA. It’s fun to check out my points and also activate my bonus deals. I can actually plan out my purchases now when I see 5x the points being offered on my fav products. And I love the interactive ad that’s built into the APP. Coupons are there at the touch of a button, no more fumbling on the internet at the register. If you are a die hard ULTA shopper, you must download this APP! It will help you save money and be on top of the specials and promotions! It’s that awesome.
Betisita - Worst Costumer Service Ever
I have had this card for only a few months, I had never had a problem with the payment, in fact the month that happened according to me was the last. It happens that he fell into late payment because now his system does not allow payments after 5:00 pm, something that I did not know. I finished paying the card but my last payment fell on a late charge, I called customer service so that as a courtesy they would remove the charge. Since it had never happened to me and also because I already wanted to have my card up to date. The person answered my call Christopher simply and simply did not feel like helping me. I am not interested in continuing to use this card with such rude and uncourteous customer service. I had the same problem with another card that same day and they did not give me any problem. Think about it before you grab an ultra credit card
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