Fuel Rewards® program App Reviews

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It's alright.. I like the rewards it's cool. But sometimes if you're lucky T-Mobile Tuesday app gives more than the Shell app itself. It'll give $0.25 compare to just $0.05 but when you combine them it's $0.30. It should be every 15 times you pump gas it'll go up $0.05 more and leave it at $0.50 and then drop it back down and start over! I pump my gas almost every week for commuting! It does make a difference if the gas is already low in your area if it's high price it really doesn't make a difference! I've had this app for maybe just 3 weeks and I saved $5.32 which isn't bad but it's really nothing. My car doesn't take that much gas either! Download the app if you rather save $0.05 on gas if not it's really just a hit and miss!

App doesn’t show price for V-Power grade. Hello, It’s been several months now, but the gas prices are not showing for the V-Power Nitro Plus. It will show a few prices. A few is about 4 out of 15 stations. When this first started I thought that stations were running out of gas. Turns out that was not case. This actually started when gas prices began to drastically increase. I guess that was February going into March when gas had reached the record high. When I switch the grade of gas to Regular or mid- grade, prices show. I only use V-Power and I have 3 favorite stations that are lower than most. However, out of those 3 stations, one or two may be cheaper than the one closest to my home which is where I go the most. But whatever this glitch or error is in the app, I can’t compare the prices for V-Power grade. It just shows a bunch of dashes! When will this be fixed? Other than that, I love my T-Mobile discount, (even though the dropped from 15 cents to 10 cents) and I love Shell gas. It’s always been the best gas to me. But because of the missing prices, I give only 4 stars.

Misleading Partner Offers. This app makes a lot of promises it does not keep. I linked my Dunkin’ Donuts account because they say you earn .05 cents discount per gallon for every five Dunkin beverages purchased. I buy from Dunkin EVERY day and have never seen any corresponding rewards in my fuel rewards account. I have contacted this app’s (Shell) customer service several times. All they do is reply with an answer to a totally unrelated question (bizarre) or say they don’t manage the program and I should contact Dunkin (who says the program is Shell’s and I should contact Shell). The people answering these inquiries either don’t read the question, don’t care, or are too stupid and lazy to solve an actual problem and think just sending ANY reply is a good thing. Bottom line. Don’t bother with this app unless it has some value aside from trying to earn gas discounts through partner offers. If there are issues it will never be sorted out and you are just banging your head against the wall and wasting your time.

Bring back the greatness!. Update: Again, I used this app for probably 2 years (or more!) to buy all of my gas at Shell stations. I didn’t purchase fuel anywhere else. However, something happened in the last couple of months, and this app is full of bugs. Today, it says network connection lost for any action I take on the app, and none of my other apps are experiencing this problem, so it isn’t the network. Please, please revert back to the solid quality that was present for the previous years! This is my first Apple app review. I used to use this app every week (no exaggeration) to fill up with Shell in tandem with the T-Mobile Tuesdays. I never (or extremely rarely) bought gas anywhere else (true story!). Now, this app crashes every time (again, no exaggeration), and I received an error message today when trying to apply my T-Mobile Tuesdays’ reward to the Fuel Rewards app, that says the date is formatted incorrectly. We had a good thing going, Shell. Please bring back a properly working app!

Can’t login - Customers Reps are a joke. I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service. Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.” Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!

Great while it lasted!. Beginning April 1st, Shell Rewards dropped awarding points for our surrounding grocery store purchases. I’m no longer accumulating points as we do not frequent the restaurants or retailers who Shell is now featuring. Every family makes grocery store purchases and awards based on those purchases came in handy at the gas pump, especially since the price of gas has increased. I will now shop gas prices instead of being devoted to rewards and convenience of the Shell Station 2 miles from my home. The rewards were great while they lasted.

Very useful app. It's a good app to have when you use the shell fuel rewards program. It's easy to find a gas station nearby and to track your rewards status. The reason I gave 4 star is because it failed to give me the discount one time traveling in Atlanta, Georgia. That was a very nice new looking shell gas station but I got no discount at all. I had been using shell gas the whole trip (one week long). Besides, I didn't get Gold status in the beginning, but was rewarded of gold status after joining and using the program for almost half year. But I'm happy. Its better than nothing. I haven't used it to dine out yet. Will come back and revise/add my comments after that.

Shell!!!!!. They play with the price..... When shell gas station owners know When is the five cents or $.10 off the raise their prices go about normal price then they drop whatever off from the normal price..... So they make their full amount on the gallon and plus whatever they get kicked back from T-Mobile or whoever give them the money back if you asked me this is scanning for example If the price down Street from shell gas station $ 2.50 . Then Shell gas station they will raise their price five cents or $.10 it depend on what’s the app giving us as Consumers

Don’t receive my rewards. I’d been suspecting for months that I wasn’t getting my rewards. I get my .05 off because I’m a gold. But I’m also a Tmobile member and they’ve been offering .10 off shell on their Tmobile Tuesday app for the better part of the last year or entire year. And you have 4 days to use that .10 off or it expires and you have to wait till the filling week. Almost every single week I snag that reward because it’s usually the only that I can utilize. Well this last 5 weeks I’d been paying attention and I’ve haven’t received my 15 cents. Not once. I go in and pay cash we go through the thing about 2-3 times and realize I’m not going to get my .15 cent off. I even show them the fuel rewards app. I only get the .05 off because I’m gold. Drove out of state for a week on Xmas hit other shells between my area in Tx to CO and couldn’t redeem them nothing out of the .05

Please make it easier. The reason I gave this app a two is because every time we try to use it it has issues I want to go to the store I’ve used it eight times and never was able to use it it tells you to put in your phone number at the pump it’s not working download the app to all these great things to save the sense but we’re not saving anything if we can’t use it what is the backup Plan B option when you’re promoting this app to us and the saving the sense to us what else can you do if we can’t get the plan a working what’s gonna be Plan B please do better on letting us now thank you so much because I would love to use the app on a daily but there’s always issues and I have never had this many issues with one thing and never have used it before and it says it’s only at the shell it shows up shell so please help

Expired rewards?!? Or a typo bug. Decided to link my MasterCard to a few of the rewards in my local area. This is not as easy as it seems due to rewards having two different expiration dates of the same rewards Link. I thought it was a one-off, but it seems almost every reward I open has two different expiration dates. One for 2018, and one that shows it already expired in 2017 in the terms and conditions fine print. When sending information and questioning customer service, you just get generic scripted disjointed answers or questions that don’t pertain to the information you provide them. The app becomes somewhat pointless if the information provided shows both expired and non-expired with no rhyme or reason. Why bother signing up for something and then finding out later you didn’t gain anything in doing so, except maybe a chance of the shell data base Getting hacked and your Credit card information compromised. If they can’t even get their app and terms of service correct, how do you know their database is safe.

Fuel rewards takes back!. I get T-Mobile Tuesday rewards of 10 cents/gallon and then the Fuel Rewards cuts it to 5 cents! I eat at the restaurants Fuel Rewards and pay with the credit card used with Fuel Rewards and I never get past half way. I have called and complained but nothing changes! I use Shell so much I get 5 cents off/ gallon without T-Mobile Tuesdays rewards. So I should get a total of 15 cents off/gallon with 10 cents from T-Mobile and 5 cents from being Gold status, but they now cut T-Mobile Tuesdays 10 cents to only 5 cents this time. They have said in December just three more fill ups for 10 cents/off which I did but I am still @ 5cents/gallon off. They make big promises and don’t deliver as advertised! It has saved me a bundle over 1.5 … over $88 … but don’t make promises you are not going to keep!!! Stick with the plan!!!

This App is Terrible. The Fuel Rewards program is no good, in my opinion. I wanted to use it, but it didn’t seem to work at the pump. I asked the person inside the store, and she said that it will work and not to worry. The gas was still full price, and the lady said not to worry and that the discount would be refunded. I left the gas station feeling like she lied to me and called the Fuel Rewards program number. They told me that I didn’t get the discount and that the attendant at the gas station was incorrect. They tried to make things better by giving me a bigger discount for next week, but I didn’t use it. I was cheated and am done with this Fuel Rewards App and Shell gas stations. My experience has soured my perception of Shell. I won’t be back unless it’s the only station within a long distance. I am getting way cheaper gas from elsewhere now anyhow. 🤨 It was a waste of time…

37. This is for the person before me who asked the question about the alt ID. I think you have to enter the number 37 before putting your all to ID end… Looking over the terms and conditions, I happened upon that instruction. But from all the gobbledygook and all the terms and conditions… Which are incredibly confusing, I came across that somewhere, to enter the 37 before your phone number. I also saw in the terms and conditions that the five cent a gallon savings is temporary… But it doesn’t say how long “temporary “is. The app also said: join now and instantly achieve gold status… Well gold status is saving five cents a gallon. I’m not sure what’s happening… Did they want me to get a credit card or something? There’s too much words and not enough streamlined simple information

I just want to ise the app. The app is ok. Not special! There are better fuel savings using other rewards programs. Sometimes the app works well, other times not so well. For example all I wanted to do today was look at the app for travels info and deals. It lost my log in data, so I had to find that, then when I finally logged in the app would not let me use the app without rating and commenting on the app in the app store. When I hit cancel the rating app popped back up, when I gave it rating, but wanted to skip a comment, it popped back up…so. In all honesty the savings are ok, but not spectacular and that does not breed loyalty. With that stated gas is excellent and I have not had problems when using Shell gas.

Please fix gas station addresses. This app seems to work pretty good for the most part, and it is nice to get extra rewards for using my credit cards at select restaurants and stores. I have emailed and asked customer service to fix the gas station addresses in Recent Transactions on the mobile app because they are not correct (examples: it shows that I purchased gas in Dallas or New York when I know I was no where near those areas). Just got a generic response telling me to delete and reinstall the app., but this suggestion did not fix the problem. I emailed them back but have not received a response. Please fix this.

It’s okay. The program itself is nice because every time you fill up at shell you can get cents off. With that being said the amount you get off isn’t much unless you use some of the businesses they partnered with to get you extra money off the gallon. Also this app runs slow and every time I try to enter in a sweepstakes they have it never lets me. It always says my credentials aren’t right but I’ve changed my password and logged in on the app just fine. The app has a lot of glitches and definitely doesn’t run as smooth as some of the other fuel rewards apps I use. Also I have used shell to fill up a lot of times and I still only get $.5 off unless I do my weekly T-Mobile deal. I feel like the rewards could definitely be better.

Good for Rewards BUT. I tried creating an account since I do not have one and when I type my information in, it tells me I already have one so I select “forgot password” and type in my email. When I type in my email it tells me I don't have an account…. So what its saying is the phone number I have is associated with someone else's account (probably the previous owner of my phone number). I was going to contact customer support HOWEVER when you open the app the only option you have is to login. Theres no option to access customer support information on the main page of the app like their email information or a phone number which doesn’t make sense to me. So who do I contact for this issue? At this point I’ll just delete it and find something else that doesn’t make me have to do some research on my downtime.

No discount at the pump? No help.. I was ontroduced to this app through T-Mobile! I’ve tried twice now to take advantage of my fuel rewats savings at the pump & both times no discount? I verified the Shell station is a participating store, i entered in my Alt ID # before pumping. I’m recognized as a member yet the price stays the same! I emailed support the first time with no response. I went into the Shell station for help yesterday and the girl simply said she has no clue! Most days the price per gallon at this specific store is $0.05 higher than others yet if i have a $0.15 off offer then i’d save! But only if it works! It can’t be that hard. The Shell store is located in Cheshire, MA. I will be reporting my experience to T-Mobile and asking them to review all of the apps reviews! I don’t believe this app should be recommended with no one willing to help or take responsibility of errors.

Not in correct format?. Finally undated the app (because I always wait a bit to check the reviews) and tried to log in with my email and password. It tells me that the data can’t be read because it’s in the wrong format. I’m entering the email and password in the blanks asking for...My email and password. This is why I hate updating apps. Update: Force restarted my phone and reinstalled the app. Good now, so changing the rating from one star to 4 because I really do like the Shell TMobile partnership, but you shouldn’t have to reinstall an app to help it work. The install process should clean up after itself.

Poor customer service- rewards offers don’t pay out. I have received multiple emails with offers to fill up twice within a certain time frame. I have filled up within the time allotted each time. I always get a email the first time I fill up , letting me know to fill up again to meet criteria for reward. Each time when I fill up the second time, not only do I not receive and email, I also am never given the bonus reward. On top of that I have reached out to customer service. They respond after initial contact asking for info. I provide the info and they have NEVER responded. (Thus fars it’s been months since I’ve reached out- MONTHS!) This has happened numerous times with the email bonus offers. Poor service and bonus are never paid. I now will not gas up at shell and have disconnected this nonsense.

(Caution): credit card information stolen. I was very hesitant about linking my credit card/bank card to this App because of the last review another person had their information stolen. That review was posted a while back so I figured the problem With stolen Info was fixed and more secured. Apparently not this is the only app I have the card link to And after using the app four times they have wiped out my bank account. All types of Fraud charges. It has cause me a lot of unnecessary headaches. I’ve also started getting phone calls after putting my phone number in this app fraud calls. Not 💯 percent sure but didn’t start until after or about the same time I started using the app. Working with the local law-enforcement to track number.

Shell Gas. The reward program for Shell is an excellent deal. Yes, Shell is like all the other large stations. That is their gasoline is a little pricey. But their gasoline is excellent in my opinion. I get better gas mileage, my engine seems to run better and the Shell Oil Company is a good company. Shell has put together a fantastic rewards program that I have been using for years. If you were to research the Shell Corporation and compare it to all the other companies, you will find out that Shell is the best of all the other big gasoline companies. Unlike a lot of the other big companies Shell takes responsibility for any damages or mistakes that has been made in those countries where they have extracted oil from. They invest money into the countries education systems and many other ways to help improve the country. Unlike other big oil companies that are still covering up their mistakes and not taking responsibility for their errors. Now Shell oil company is no angel but they are trying to improve environment and improve their company. This is all my opinion. I also fill up at stations I know that receive gasoline from Shell. Especially when a Shell Station is not available. Thank you Shell. And continue to improve the world to make linger better for all man kind.

Constant nagging for unnecessary always on location. This app has recently started incessant, annoying nagging about needing always on location access to track your location in the background. I have it set to the correct level of location access which should be while using the app - there may be incremental improvements to the app with always on location access but if I’ve chosen to not share location with the developer always, I shouldn’t get two popups on every app launch - one for app tracking and one for always on location access plus a non-dismissible in-app banner telling me to change my location setting. This is a data grab and is in violation of Apple Developer Guidelines 5.1.1 and 5.1.5

Satisfied. Anyone who doesn’t have Fuel Rewards is definitely missing out!! The way gas prices are today every little bit helps !! The stores offers even more products inside to help lower the gas prices!! The Shell on South Main in Leitchfield, Ky. explains the many offers you can get by using Fuel Rewards!! Their store is very clean and everyone is very friendly… I wouldn’t go anywhere else!! So if anyone who is interested in Fuel Rewards… what are you waiting for?? It only takes a phone number!! Download the Fuel Rewards now and start saving your money!!

BEWARE! Credit Card info stolen after putting it in this app!!!. UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in this app, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove this app. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained. I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.

Shell rewards. I have the app on my phone to pay at the pump. It doesn’t work. I was at a station in SC and did what they app says to do it didn't work, went inside and they tried it and said it doesn’t work inside, then said other customers have had trouble with it and we think it doesn’t work here but when we checked it works at exit 53 or 69. How are we supposed to know where it will work or where it wont ? I was traveling from Fl to NC. It might be ok when we are local but not traveling. I called the number on my rewards card the guy I talked to said he couldn’t help me but gave me another number to call and to select option 8. That guy said I was at a dealer help number and he had no idea and to to call the number on the card. I did that again and that guy said they had no control over where it could be used but he could tell me where to find an app that would show me the places on a map where it did work. When I said I was traveling and it was kind of hard to drive and try to find the right station especially if I needed gas now he said well you could pull over and look.

Not worth the hassle!. Just give me the cheapest price gas without all the hoop jumping gimmicks! I got an email from them with all kinds of red alarm emojis and big red text telling me “$.15 Cents Today!”, so I rush to the gas station and it’s only $.05 cents, SCAM! I called them, on hold forever and they tell me to call T-Mobile! I tell them but you’re the one that sent me the email! Another week on the app where it shows local Shell gas stations around you, there’s one gas station that’s always approximately $.10 cheaper than all the others. I rush down there and show them the app price only to be told by the Shell employees that that “is not” the price… and actually it’s approximately the same price as all the other gas stations in the area and there’s nothing they can do about it because corporate makes all those decisions not them….so basically too bad! Classic bait and switch! SCAM :( The app shouldn’t allow gas stations to blatantly lie like that unchecked! It cheapens and discredits their brand and image! I spent over $80 in Shell gas one week on two cars and saved about $2! Not worth the hassle! I find it better to just go to a different brand gas station that has much cheaper gas in the first place, without all the fake gimmicks and save some real money, versus experiencing all this hassle and misinformation for a few nickels. I wasn’t even going to comment but since this app kept asking me to rate it, well there it is…the truth.

Bugs. I really liked this app. Saved time at the pump and allowed me to keep my business and personal credit cards stored. I like the convenience of the emailed receipt and $.05-$.15 discount per gallon. However the last few times I’ve tried to use it it wouldn’t let me change the credit card. I was able to edit the amount of the fill up and the pump number but couldn’t change the credit card. I looked through my settings and still had five stored cards. So why couldn’t I change the payment method? I have given a lot of friends referrals to use this app. Now I’m regretting it. The biggest benefit to this app is speed and ease to fill up, please correct the bugs so this app could work well again.

Come on in. On the last 3 occasions I tried to use FR ,I was instructed to go inside as my credit card was not being accepted . Bill paid in full every month & I have to go inside to a not very pleasant employee before I can pump gas . “ How much do you need ?“. It my wife`s vehicle & it could be $25 or $30 . Which is it ? Is the reply . My answer is neither . If it is less or more I have to go back for a further authorization. Solution was to go to the next door station where actually I paid 4c more but as my FR was 15c , I was spending 15c to save 11c. Fix it or lose me . 2parrots

False sales. Do not participate in any of the in store deals. I was intrigued, and allowed the app to guide me to a shell station that it recommended and the points never appeared. I put in a service request and was told there was nothing they could do without the receipt, (all of my receipts are electronically tied to my account so that my points auto allocate. Once I printed the receipt from their site and sent it back to them, they said they could not honor the deal because the gas station was not eligible. Then why did the app take me to that gas station for that deal? Either way, they gave me an appeasement 5 cents off my next fill up, Instead of the 15 I would’ve received from the deals. Not a huge issue, but with that being the main point of the app, it’s kinda pointless. TLDR; don’t get the app unless you have T-Mobile. You’ll always get 5 cents off for being a member, but customer service is horrible for any other deals mentioned in the app.

Good except for the frequent ad tracking reminders. The app works well most of the time, but every couple of launches it sees fit to complain to me about how I haven’t allowed “always” location access, ad tracking, and notifications. The location one they actually bug you about TWICE in a row - once with a skippable popup, and once with a popup that covers the entire screen and has no close or skip button. I literally have to force-close and restart the app to get that location demand to go away so I can fill up. Shell, you do not need any of this information - the app works fine with the “while using” location access. I do NOT want to be tracked or have push notifications thrown in my face every time I pass a Shell, and my preferences haven’t changed since I downloaded the app a year ago so STOP ASKING.

Not well thought out. I went to fill up. Typed in my alternate ID. It defaulted to Giant Rewards, not Shell Fuel Rewards, so I did not get my proper discount. I called to ask about it. I was told my discount would be added back to my card. I asked for an email to confirm the discount would be re-added to my, because I did not trust the process, telling me I had to wait for the original discount to expire in 3 days. They couldn't just extend the time for another week. I followed up with customer service. They did nothing to help. I waited 3 weeks and kept being told it was being escalated. Nothing happened. Their pumps should have the option of Giant or Fuel Rewards, not just a button for Giant/Fuel Rewards, with BOTH IDs being the same, and defaulting to the discount that is less. Just very dishonest people.

Service staff. Just thank always giving of your selfless. Service staff. Just thank you always for giving of your selfs to serve us wild humans racking from here to there. Dealing with all the delemias and stressed people. I hope you all just get to see the kindness everyone has to offer and forget that we are human and have bad moments but we always want to be at our best! I’m hopeful for that anyway. I do my part to make it a better day! Everyday even though my life is horrific and I’m dieing very slow painful lonely death, but I never stop trying not matter how sick I feel and am I have lupus, I can’t believe I’m still able to be walking around. Best thing in my life is that I get and can drive!!! I love it.. I get to be able to feel free a little when I drive so too the attendants thank you for your being friendly humans with Me.

Signs out everyday since last update. Since the last update a month ago, this app now signs me out every single day. I typically only access this app once a week to add my T-Mobile Tuesday reward balance, but it’s a complete pain to even do that now. It requires me to sign in every single time I access the app. I don’t understand why these rewards can’t be applied directly thru the shell app that doesn’t sign me out every time. It’s ridiculous I have to have 2 apps from shell on my phone to get my weekly 10 cents off my gas. No other gas station would make me keep 2 apps. I can’t pay at the pump with this app, only with the shell app, so why exactly do I have to have this stupid and glitching middle man app to apply my rewards??? If I didn’t need the 10 cents a gallon discount for my weekly gas refill, this crap app would have been gone from my phone 2 years ago when shell decided they wanted to push a second app on me. It’s so stupid that it takes 2 apps for any 1 business. Combine your crap shell, most people wouldn’t want to deal with this, I know I’m not alone. And now that I have to sign into this app every week to access it, it’s further proving that shell doesn’t give a crap about their customers, they literally take joy in inconveniencing their customers with stupid and archaic process like this one. One app for one business. It’s not that hard of a concept really

Works when it wants to. I have had this app for a while now it works when it wants to. I like it when it works! I have linked all of my cards to the app. My stop and shop card seems to be a different card now that the app has established so I am unable to link the card. Ask for help no one seems to be able to assist. I was able to use all of my points at one time once it was great I had to pay .69/gallon WHAT yes thank you for that particular day everything was just wrong but the gas pump worked with the app. All other times and now nope nothing works no points can be used I’m disappointed.

Wish I had read these reviews first.... I’m a T-Mobile customer, so I get an extra .10 cents off a gallon for every “T-Mobile Tuesday” - great, right? That’s what I thought too. I keep getting logged out of the app and then can’t log back in with what I know is my correct password because it is stored (safely, allegedly) and I can use FaceID to login - except that doesn’t work either. Flash back about a month ago when I stopped to get gas, entered my Alt ID at the pump, paid at the pump, and was on my way. A few days later I noticed a total of $500 plus fees was taken out of local ATMs (the first one being at the Shell station where I filled up earlier in the week). I never enter my pin at the pump, so they had to have had other pertinent information of mine in order to successfully facilitate the tx’s. And they wouldn’t have needed my cvc # for an ATM. Just a few days ago I was notified by Visa Checkout of some fraudulent activity and told my account was shut down as a result. Today I can’t login to my Fuel Rewards app again. Hard to believe the two are not related. Stop saying you take fraud seriously. It’s clear you do not. The first thing I will do whenever I am finally able to log back into my account is remove any and all card information from the app. Really very disappointing. Do better!!

Intrusive Tracking. This app makes it easy to load and view shell discounts but won’t stop nagging on every time I open the app to allow all sorts of tracking. This started with location sharing which I didn’t think was necessary. Some may enjoy local offers for your station but you don’t need to track me for that. You can open the app and see the offers yourself. Now it needs fitness and motion data to track your driving for personalized offers. They also share this data with third parties unless you opt out. It takes a lot of bypassing to not enable these features and it keeps asking even if you skip. Please make it so if you skip or don’t allow tracking you don’t continue prompting for the tracking.

Download this app .... if u buy gas regularly. Create an account & you’ll get 5c off per gallon at Shell stations. The more often u fill up, the higher ur discount (to 10 & 15c per). I use this along w the GasBuddy app (to find cheapest local gas) & my GB card to add another 5c off per gallon. Sometimes I use both apps along w/ the GetUpside app to get the discount shown in the app (7c off per gallon e.g.) for that Shell station. T-Mobile customers get an additional 10c off per gallon at Shell by clicking on the offer in T-Mobile Tuesdays & following the instructions. NB: If you stack 2 & 3 of these discounts together, u might not get the sum of all the discounts off. But you’ll likely save more than you would otherwise. To reiterate, regular gas buyers should download this app for a discount (only at Shell stations though). Why pay more than you have to?

Bait and Switch. My rational for 1 star is simply the behavior of Shell. That, and it is the only way to post a review. This card came out to replace the one from Winn Dixie (in Florida), shortly thereafter, all of the Shell gas stations initiated the cash vs credit card amount which is .05/gallon difference. Meaning that if gas is $2.55/gallon for cash it is $2.60/gallon credit card/debit card. Therefore, they created this rewards card to simply have a tax break from the increase they charge to use a debit/credit card hiding behind the smokescreen that credit card companies are who is charging them; knowing that the major credit companies do not charge equivalent to .05/gallon. I implore all of you to only purchase gas a stations that do not have the cash vs card mentality, you are not getting a deal you are paying their fees to the credit card companies for transactions being made, plus tax write offs.

App needs work. Fuel Rewards is a nice program. It is too bad the app has some serious bugs. The most serious; it cannot link a Shell Drive For Five card for payment! If you try to enter one, the “scan card” function doesn’t work (though it works for other cards). If you try to manually enter, the expiration date fields are disabled so you cannot enter the date; without that, it says “invalid card entered”. App support is poor. Attempting to message from the app gets the data entry keyboard on top of the message field so you can’t see what you’re typing; app won’t scroll so if there is a “send” button it is obscured and unusable. Phone support number doesn’t work, gets a “we are unable to place your call, please try again later” message from the phone company. This has been a problem for at least a year with no signs of an attempt to fix, and despite repeated marketing emails from Fuel Rewards urging me to link my card. Hard to believe they haven’t noticed that isn’t possible with their app but I guess they are clueless.

Fuel points. I love my Shell app & all of the rewards offered & I don’t shop for gas, cigarettes, snacks, sodas, etc., anywhere but a Shell station! My problem is, is I gather up the points & I do the T-mobile Tuesday every Tuesday & again today when I went to use my 15 points that I had accrued from shopping at Shell & the 10 points I get every Tuesday they weren’t there again! I own my own business & I travel a lot & those points mean a lot to me but on my way from Tennessee to Kentucky this morning, I went to fill up all I had was 5 cents off a gallon! This is the third week in a row and I would appreciate it if you could check into this matter and find out why? The people that work at the Shell no matter where I am just shrug their shoulders and say I don’t know. It’s very frustrating & I would like to know why I’m not getting my 15 cents off a gallon every week that I accrue. Thank you for your time in this matter & I’ll be looking forward to hearing from you soon!

Economy. Shell fuel discount was something that was really good, especially for the people in the World of Hurt, because of the economy. Fuel decreases in the beginning with T-Mobile and Shell combined reduced 25 cents Per gallon. That helped everybody in this time of economic distress but what you’re doing now cutting that to .10 cents per gallon is disheartening and truly Disappointing. Instead of getting positive results for your customers, you are probably frustrating them to the point of negative comments with the possible loss of customers. I would have thought you would have come up with a way of continuing your discounts at least for a year or so, because of the economy. Like I said truly disappointing, especially in this economic climate. I hope you will reconsider and help your customers deal with this poor economic situation we have currently. Off brands are doing just that, helping us deal with the economic downturn not only for fuel, but food also. Shell and T-Mobil should step up and do their part to help us. If you don’t think their will be consequences, well, you’ll see.

Alt ID Does Not Work. Yesterday I stopped at a Circle K Shell station and tried to use my Alt ID as I have misplaced my card. The pump would not allow me to enter my complete ID number. Having only capacity for my phone number. It told me my account was invalid. After a couple attempts, I decided there was a problem with the pump and left. I stopped at a second location and tried there, same situation. I went in the station and the cashier tried to help but got the same result. He only put in my phone number as well. He told me I would have to call you. I did and the person on the phone told me to go to the app-I could not because my phone would only let me use my phone or data at the same time. He started to tell me what to do, then excused himself and put me on hold. I waited a considerable length of time but decided this was not worth the effort. Today I went to your website and confirmed the Alt ID I have been using is correct. Is there resolution to this problem?

Scam you out your rewards. The reward program is too good to be true. Every time I get my discount to over $1 they lock my account for “fraud”. I work at a Shell station so I buy things frequently while working and I also shop there when I’m off for snacks and fuel because it’s right by my house. When I ask them to unlock my account they need the last 30 days of receipt purchases! I don’t keep receipts and when I pay cash our store doesn’t even give receipts! I shouldn’t have to keep starting my account over because I make more than 3 purchases in a day sometimes! (Drink when I get to work , snacks on lunch breaks, drink and fuel after I get off, etc). Just ridiculous when I spend $400 plus a month in the store!

Used to love it. I used to love it, but recently I have had problems with Shell Gas Gift cards. My grocery store runs a special once a month for buying a $50 gas card for $40 with a grocery purchase of $50. I always bought Shell cards and then I signed up for Fuel Rewards. The last time a brand new card wouldn’t work and I have had several times that I couldn’t use what was left on a card as much as$30. I keep my recipes so I know how much. I called shell and asked and wasn’t given a run around. I’m really hesitant to use Shells gift cards again.

No follow through. I got an email saying I could get 20 cents off today. I activated the reward. Today I went to my local station and guess what? No 20 cents. I should’ve not been surprised. This is not the first time this has happened. Every time I get an email for a special cents off office, it never makes it to my account. As much gas as I buy I’m usually at 5 cents, occasionally a dime. I just hate getting promised something through an email and there’s no follow through!!!!

If you’re a car guy, get this!. I have used this sooner. I drive a 2009 Civic Si, and it needs 93 or better octane. I never use Arco or Costco gas because they are both crap, don’t listen to what others say! They are garbage, period. Shell gasoline will get you better mileage, and you’ll never get denotation like you will with Arco and other budget fuels. The only thing I don’t like about fuel is the pricing. They always have a higher price point for those who what to use card over cash. So, .05 cents off a gallon isn’t much of a deal when gas stations charge an extra .15 cents if you wanna use a credit card. Our credit cards give us travel and cash back rewards, so we do reap some benefits. But this football season the Los Angeles area gets .25 cents off every gallon on Sundays. So, I fill up on Sundays to take advantage of this. It’s big savings such as this that gives me better savings gas than if I were to use cash. #winning #beatingtheman

Meh. Fine when it works....can save you a few bucks in the short term and obviously more as you use it often. The challenge is at the pump...sometimes when I’ve used the app and punch in the rewards number the discount doesn’t go through. You then have to call customer service and have a 30 minute conversation to save 5 cents on your next purchase. They also try to blame T-Mobile for their discounts not going through. At the end, is it worth it ? I’ve already saved $50, but I find the Shell station whose prices are in line with other fuel prices. If you don’t you’ll be overcharged and it’s not worth the hassle.

Functions but not well. It is nice to be rewarded fuel discounts via this app! The location of gas stations is barely acceptable. I’ve gone to Shell stations it showed which do not give the discount. There seems to be no real-time connection to the gas prices shown. Operators have told me they hadn’t sold at some price in weeks or months. I now only consider location and not price. The idea or earning fuel discounts by eating at participating restaurants is good but it is not as useful as it should be. It needs a filter system by type of food. In some cities it takes too long to search and find no acceptable restaurant. I find it a waste of time an do not use the restaurant offers. Asking other drivers at stations has convinced me others don’t use it either.

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Great except for locations map. Obviously, if you want to use an app for Fuel Rewards, you have to use this one. Shell does a fine job with it. The only issue I have is that the location map has a mind of its own sometimes. If I move the map to an area, I want to look at Shell stations in that area, but the app will often scroll back to the area where I am. If I’m trying to look at stations where I’m going, I don’t want the map to jump back to where I am.

(Caution): credit card information stolen. I was very hesitant about linking my credit card/bank card to this App because of the last review another person had their information stolen. That review was posted a while back so I figured the problem With stolen Info was fixed and more secured. Apparently not this is the only app I have the card link to And after using the app four times they have wiped out my bank account. All types of Fraud charges. It has cause me a lot of unnecessary headaches. I’ve also started getting phone calls after putting my phone number in this app fraud calls. Not 💯 percent sure but didn’t start until after or about the same time I started using the app. Working with the local law-enforcement to track number.

Shell!!!!!. They play with the price..... When shell gas station owners know When is the five cents or $.10 off the raise their prices go about normal price then they drop whatever off from the normal price..... So they make their full amount on the gallon and plus whatever they get kicked back from T-Mobile or whoever give them the money back if you asked me this is scanning for example If the price down Street from shell gas station $ 2.50 . Then Shell gas station they will raise their price five cents or $.10 it depend on what’s the app giving us as Consumers

Rewards do not post, difficulty signing in.. I am very disappointed with this app and do NOT RECOMMEND it. Each time I try to log in, I get a notice that I need to contact customer support. Please note there is no contact information on the app. This has happened more times than I care to note. The only reason I have the email address this time is because I was stranded and couldn’t go to another gas station, which is what I have done every other time I couldn’t log in and get my rewards. The email receipt showed the email address. However, my T-Mobile rewards were not posted. No valid response from customer support to rectify not getting my 10c per gallon rewards retroactively applied for credit. Very very disappointing. Sent from my iPhone

Fuel rewards. There have been multiple times that the T mobile Tuesday savings haven’t been able to sync with the T mobile app…or the savings haven’t been applied at the pump for some reason. The company has allowed me credit, but unfortunately it has only been applied for the remainder of that week and often I’ve already filled up or am out of the area and unable to use the savings. I feel that when this occurs, they should extend the savings for a longer time so it can truly be used.

Creepy and intrusive. This app asks again and again to have access to my location full time. I do allow it access while I’m using it, because I want to be able to search for local gas stations. But apparently Shell wants to track all my movements. The thing is that it asks again and again; I don’t mind being asked once, if it will take no for an answer. And then today, the app asked for access to my movement and fitness data! What on earth would a fuel app need with data about my body? Creepy. I use the app to find Shell stations and to apply discount codes. It’s good for that. If they would just cut out the creepy spying, I would raise my rating.

Used to love it. I used to love it, but recently I have had problems with Shell Gas Gift cards. My grocery store runs a special once a month for buying a $50 gas card for $40 with a grocery purchase of $50. I always bought Shell cards and then I signed up for Fuel Rewards. The last time a brand new card wouldn’t work and I have had several times that I couldn’t use what was left on a card as much as$30. I keep my recipes so I know how much. I called shell and asked and wasn’t given a run around. I’m really hesitant to use Shells gift cards again.

Not in correct format?. Finally undated the app (because I always wait a bit to check the reviews) and tried to log in with my email and password. It tells me that the data can’t be read because it’s in the wrong format. I’m entering the email and password in the blanks asking for...My email and password. This is why I hate updating apps. Update: Force restarted my phone and reinstalled the app. Good now, so changing the rating from one star to 4 because I really do like the Shell TMobile partnership, but you shouldn’t have to reinstall an app to help it work. The install process should clean up after itself.

FuelRewards is great.... But whoever runs the marketing for this app needs a slap in the face. They send out push notifications for some of the most inane and completely unrelated nonsense and they do it regularly. I like having push notifications on for this app so that I can see when I earn rewards, but I'm turning them off because I get completely ridiculous push notifications like "Guess what day it is..." which then pops up an ad for a restaurant so that I can "Celebrate Linguini Day!" This is completely absurd. I didn't sign up to get pop ups on my phone. I thought we figured this out 15 years ago with pop ups on the internet. Who would think this is a good idea? Get it together.

Constant nagging for unnecessary always on location. This app has recently started incessant, annoying nagging about needing always on location access to track your location in the background. I have it set to the correct level of location access which should be while using the app - there may be incremental improvements to the app with always on location access but if I’ve chosen to not share location with the developer always, I shouldn’t get two popups on every app launch - one for app tracking and one for always on location access plus a non-dismissible in-app banner telling me to change my location setting. This is a data grab and is in violation of Apple Developer Guidelines 5.1.1 and 5.1.5

App no longer works whenever IOS is updated. Numerous times I have tried to access app and received msg network connection lost or the app timeouts. Called several times to customer service and get the same response, Try resetting password, try resetting your network, we are showing nothing wrong on our end, it must be you. When I finally get them to escalate the issue, I hear from no one. I have had the app for over two years and it is no longer reliable. The app appears to stop working whenever IOS is updated. Maybe T-Mobile and Shell and the other companies that have programs thru fuel rewards need to find a new app that is dependability.

Not user friendly I could not rate without a good rating can’t use all perks just terrible. App offers options to use DD app and get rewards, however, it never allows me to log into my DD app. As I am writing this review I can not see my Not a user friendly app. It does always allow me to link my T-mobile Tuesday discount and it has never allowed me to log into my DD app to participate in using my rewards. It’s extremely frustrating. Words. I only have the app for my T-mobile Tuesday rewards.

Actual Shell Petro Prices. The Shell rewards app is very useful for finding petroleum stations in your area. However, at least 70% of times I have arrived at a particular station, the price listed in the rewards app did not match the price advertised at that location. In the past, the app would attempt to display the actual price at that location. I believe now the app displays the price minus your gold status which is great. In addition, when viewing in map mode, some station icons displays the regular unleaded price and some station icons do not. Hmmm

Cannot Get Purchases to Credit - Support No Help. I would love to rate this app (and the program) highly. I just cannot because- for whatever reason - I am unable to get any of my purchases to credit automatically. Since October 2018 I have had exactly one purchase credit properly and that was a restaurant purchase. NOT ONE online purchase has gone through automatically. I have had to email support every time, providing a copy of my receipt each time, just so they can tell me they will have to investigate it - which takes an additional few weeks on top of the original 45 days I am forced to wait. I have spoken with numerous reps and no one has been able to resolve this issue.

This still doesn’t work. I have had over 1 year of hassles. I have never received any dining rewards since February 2022 when l was told my new cards were on their way. After the 10 year anniversary program was done, l was told they would start. I received the email asking me to rate the restaurant, 4 days later saying they are on their way and then”Nothing” l will cancel these cads after our next statement is due. I have 4 sets of cards to try and “fix” the problem… the problem started after my new cards didn’t work at the pump and never worked to show my rewards in progress… the only reward lm getting is 10 cents off for Gold Status…

They don’t really issue dining credits!. I have continually had a problem with them issuing my dining credits. They will credit them occasionally, for some restaurants, but seldom if ever for others. I have to call or email them and send receipts or CC bills. They’re standard reply is that we’ll get back to you in 3-5 days. They almost never do. The recently kept tell me that until their 90 period expired. Then they said “ Sorry! This claim is over 90 days old.” THEY ARE TERRIBLE!!!!

Shell Fuel Rewards and T-Mobile Tuesdays c. Shell Fuel Rewards offers A 5 cent discount for loyal customers every time you gas up. On Tuesday of every week, if you are a T-Mobile customer, Fuel Rewards offers an additional 10 cents off per gallon that is good if you use it by end of day Friday. That’s 15 cents off per gallon. A great savings if you only fuel up once a week. My wife and I both use this offering and it adds up to great savings for us since we are retired. I highly recommend everybody to take advantage of this offering if you qualify.

Reward points lost. Twice I have lost reward points. Both on gasoline rewards. Once on $1 off a gallon and once on $.25 off. I’ve written on the help line twice this past 3 weeks and have had no response. Customer service is lacking too. The app also told me I had phone in use. I have blue tooth and it’s in a cradle and both times I had not used the phone! It detects hard breaking erroneously as well. I don’t slam on my breaks if anything I’m breaking way ahead of time unless someone pulls out in front of me unexpectedly. That would be hard braking.

Saving with Shell & Fuel Rewards!!. I have been a “very loyal” Shell customer since 1991 (that’s over 40 years!) and a Fuel Rewards member since it first started (my Fuel Rewards savings are now over $300 since I first started). My wife and I love Shell Gasoline. I guess that’s why we won’t put any other gasoline in our vehicles’ tanks (unless we are forced to) and why we have relied on Shell gasoline quality and clean ability for over the last 40 years and for probably the next 40 years too (God willing!)!

HORRIBLE! DO NOT USE! SCAM!. The app often experiences errors and take your rewards. I have experienced this often. I tried calling them and sending them emails without getting any resolution or help. The customer representatives are not knowledgeable, ignorant and often condescending. They talk to you as if you are using the app wrong which is their excuse for the app taking your rewards. I get rewards from different sources and get deleted before expiration date. I have evidence to back this up and sent it to them. No response whatsoever. It’s scam to make you think your saving money at the pump when in fact there’s no savings, just a way to lure you to their gas stations.

Awesome!. Just got a Twice Daily in front of my neighborhood and didn't really change my normal routine much until I realized just HOW MUCH I could save with Shell Rewards!! Now I buy dinner, beverages, snacks, and gas there multiple times a week. With just a 10 or 15 cent reward, I can get gas cheaper here than literally anywhere else around my house. Great addition to my routine. Incredibly easy way to save a few bucks with zero effort, not to mention incredible location convenience.

No follow through. I got an email saying I could get 20 cents off today. I activated the reward. Today I went to my local station and guess what? No 20 cents. I should’ve not been surprised. This is not the first time this has happened. Every time I get an email for a special cents off office, it never makes it to my account. As much gas as I buy I’m usually at 5 cents, occasionally a dime. I just hate getting promised something through an email and there’s no follow through!!!!

Feels like a scam. I build up a big reward and it disappeared. Checked my transactions and it says it was used someplace over 400 miles from my house. I contact them and after multiple attempts of them blaming me they add it back to my rewards which had started to accumulate again. Two days later my current rewards plus the one credited back to me disappear. Again, they were used at a different station but over 400 miles away. Considering notifying the AG of NY for possible fraud.

Lots of bugs. I want this app to work. I NEED it to work! I use my rewards car when fueling up my company vehicle using my Shell Fleet Card and I’d like to be able to track my fuel purchases using the activity tracker in the app that is tied to my rewards card instead of having to access my fleet info. But I can’t access my activity via the website, only in the app, and when I try to use the app it shuts down randomly and that’s IF I’m able to even login. I get error messages stating my login info cannot be read or the system is timing out constantly. This would be an app I would like to use if it worked. It’s very frustrating.

No respect for privacy. This app is very determined to track your location. It is constantly asking users to switch to always allow app location tracking. The only options are "yes" or "not now", in which case it will ask again the next time you use the app. You also have to force close the app to prevent it from tracking you "while you use the app." Any time I normal close, I will later find that it is still tracking my location. The app has also asked for access to Bluetooth, fitness data, and other access that is just completely unnecessary. It frankly makes me less likely to gas up with Shell now. I don't want to award such behavior from a company.

Even if you don’t have T-Mobile, it’s still worth it!. I like the app simply because it makes finding Shell gas stations easy, I can see the price, what types of gasoline they offer (very helpful since my daily takes 93 octane, my mom’s car takes 87, and my work vehicle takes diesel) and then I also use it with my T-mobile which offers me another discount on top of the 5¢ already offered through the app. Super easy to use and I very much recommend it :)

Great while it lasted!. Beginning April 1st, Shell Rewards dropped awarding points for our surrounding grocery store purchases. I’m no longer accumulating points as we do not frequent the restaurants or retailers who Shell is now featuring. Every family makes grocery store purchases and awards based on those purchases came in handy at the gas pump, especially since the price of gas has increased. I will now shop gas prices instead of being devoted to rewards and convenience of the Shell Station 2 miles from my home. The rewards were great while they lasted.

Bugs. I really liked this app. Saved time at the pump and allowed me to keep my business and personal credit cards stored. I like the convenience of the emailed receipt and $.05-$.15 discount per gallon. However the last few times I’ve tried to use it it wouldn’t let me change the credit card. I was able to edit the amount of the fill up and the pump number but couldn’t change the credit card. I looked through my settings and still had five stored cards. So why couldn’t I change the payment method? I have given a lot of friends referrals to use this app. Now I’m regretting it. The biggest benefit to this app is speed and ease to fill up, please correct the bugs so this app could work well again.

Always a reason to deny rewards. Between $.03, $.05, and $.10 discounts they can’t seem to make up their mind. It just switched from .10 to .05 again. Apparently the gas companies are not making enough money afford to give repeat customers decent savings. I have saved over $500 with fuel rewards the last 6-7 years but it has become increasingly more difficult to actually get rewards. If you reach out to them about rewards that don’t show up they always have a reason why the rewards won’t come. If you’re looking for a new rewards program, I’d suggest not sticking with only Shell. Look into other gas companies and their rewards. She’ll just isn’t worth being the only gas station anymore.

Not worth my time. Even if Shell were not losing stations nationwide, this app is not worth the trouble. Maybe if you have the time to go inside a station and get a physical card AND link it to your app then maybe it is, but I don’t have the time. App worked in NM and OK but at 2 stations in the Chicago area the pumps had no reader and entering the Alt ID only got me “LOYALTY NUMBER INVALID”. Called support, they insist number is valid and account is good but “just go into the convenience store and get a card then link it to your account”... convenience stores aren’t always open and how does that help when I’m trying to use your product to get to work? Support offered no make good on either situation. Just canned responses. Deleting the app.

Love saving money. I downloaded the FuelRewards because my cellphone provider is T-Mobile and they have T-Mobile Tuesday’s with offers exclusively for their customers. I saw that you can save up to $0.10 per gallon and downloaded the app just to see if it actually works or if there’s a catch. Once I downloaded the app, you get a $0.05 per gallon reward, just because you joined :-) Then, they give you an Alt ID (usually your phone#) which you can enter at the pump. It’s so easy. You just enter your phone# at the pump and then it automatically says your rewards are so and so. It depends because you can link so many accounts to the FuelRewards app. I only have T-Mobile linked to it and I save $0.15-$0.20 per gallon :-) it’s a great feeling to see the gas price going down when selecting your gas. :D You can also link your Dunkin’ Donuts card to it and so many more. Great app, great savings! Love it!

All stores not the same. It is complicated at times to get credit for your fill ups. Some stores recognize your credit/debit cards as soon as you swipe. At other stores you must first enter you Alt ID #. Also, I like saving up my Discount. Some stores allows you to choose to use the discount or save it for later. Some stores make you take your available discount. No choice. It would be nice if the rules were consistent throughout all Shell Stations.

Bad program.. You run two separate programs at the same time, I. E .your Fuel rewards and Go Points with Stop and Shop. Your Fuels Rewards are useless because I can save much more with Go Rewards. You need to combine them. That way we earn with all programs and you will win. Otherwise, Fuel Rewards will never be used. Why use your Shell credit card and get points that do not merge with other programs and add to my account and therefore will never and can never be used? Dumb program. Why on Gods name do you need a nickname to give you comments??? Stupid. And then you tell me that 6 nicknames are all taken. What a waste of time this program is!!!

Meh. Fine when it works....can save you a few bucks in the short term and obviously more as you use it often. The challenge is at the pump...sometimes when I’ve used the app and punch in the rewards number the discount doesn’t go through. You then have to call customer service and have a 30 minute conversation to save 5 cents on your next purchase. They also try to blame T-Mobile for their discounts not going through. At the end, is it worth it ? I’ve already saved $50, but I find the Shell station whose prices are in line with other fuel prices. If you don’t you’ll be overcharged and it’s not worth the hassle.

None functional app. You’ll be thinking with all the money that they make at the very least, they are going to hire a professional app developer that produces a functional app, but no! Every time I’ll go to their app and search on tue map as soon as you blow the map bigger to see what street or that very station that you know its less expensive in detail and current price. You’ll get an error message and everything disappears. Brought it to their support that as usual they asked me to uninstall and reinstall which i always do that first before call when i have an app issue, then they said wait for the next update. Anyhow it is a none functional app!

Sheetz who?. I am an avid Sheetz fan! I just love a Sheetz. I've wished and lobbied for a Sheetz in my hometown for some time now, however, since this new shell has been built with a which-which and cafè inside things have taken a turn for the better! I love this new shell and this fuel rewards program is really great! I used to get .05 per gallon, now I'm getting .08 and .15 per gallon off. Not to mention other ways to save for example places to eat and online shopping! Give it a try! There's nothing to lose but the price at the pump!

Needs to be updated. The app is great in theory but nothing works except links to websites. I linked all my cards for fuel savings and linked my American Airlines membership for miles and every time I fill up nothing happens. I get no savings and no miles. I even tried unlinking and relinking the cards and waiting 48 hours. All my cards are visa which they say they take. I tried enabling redemption on all the cards and that doesn’t work. I tried clicking the arrow next to your membership status and that doesn’t work. I went on the website and they say everything must be done through the app. I’m at a loss. Hopefully they can fix these issues with an update.

Save a little and get engine maintenance. My son had me to buy Shell gasoline a long time before I heard about the rewards card. I not only save a little money each fill up (which I need),but my son, a very good mechanic and shop owner, told me that Shell puts an additive in their regular gasoline that helps keep your engine kinda maintained therefore helping it to last a little bit longer between maintenance appointments. Other companies only put these additives in the higher octanes and not in their regular gasoline. As far as I know this information is true. Thanks Shell.

Easy to use app. The App is easy to use. I like the fun little game that gets played every once in a while. People in the store the associates always friendly. And I like to see my little numbers go up as far as what I save. And I’m not doing anything different than I would normally buy. I just get rewarded. So thank you for what you do. The app is nice and easy. I get to collect points. I am makes everybody happy all the way around.

It didn’t work in near by shell station..you need card to redeem... When I try to redeem the rewards, it didn’t work out in the near by shell gas station.. called customer service, they said you need to call Customer service is it’s not working so that they can investigate then and there( not sure how long you have to wait on the call).. I called customer service to complaint they said no one is able to use the fuel rewards on the pump using the app, so they asked use the physical card, if still no working you guys have to call customer service and they will open a case of you to investigate.. if you ready to speak couple of times with customer service download the app and try... app is not accurate.. so beware!!

The program is more of a problem. The program is more of a problem than how the app works. Once I reached gold status on account of reaching the required fill-ups, I was bounced back to silver status. This means I didn’t get the discount of 5 cents a gallon, which comes with gold status. At silver status I only get 3 cents a gallon. I alerted them that there was a mistake. They realized it was a mistake. Oh well, so I’m out back to gold status. It happened again! I alerted them again, but this time I filled up several times without the gold status discount. After a while I was placed back on gold status. It seems a little fishy to me so this review will at least warn you that you may not get what you earn.

Love it!!. I see ppl complaining however I’ve never had an issue at pump or otherwise. I use my alt ID at pump. They ask for location to find the gas stations near you. Even at 5cent off a gallon it helps.. I have a couple apps that I use so my savings stack. With gas prices so high every bit helps. Last few gas ups brought it down to approx $3 a gallon.. That’s awesome in Fl. Yes still high but much better then $4 a gallon.. Try it, if your not happy delete it. Simple solution.

Tragically broken. Hopelessly, tragically, epically broken app and website. Tried to sign up, doesn’t like the password. Tried to sign up again, still doesn’t like the password. Finally give up on following their password rules and just used an insecure password - and that one it accepts. So now we’re using an intentionally bad password because the site won’t accept a good one, violating its own policy. Sure, whatever. Moving on... I manage to make an account, and then app promptly crashes. Now I can’t log in because it never finished making the account, and can’t even make a new account because it says my phone number is already in use. If this is the quality of the program as a whole, I think I’ll shop for gas elsewhere.

Giving back t mobile customers back the 15 cents off gas.. I really would love to see t mobile give their customers back the 15 cents off opposed to the 5 cents with everything going up now rent food gas ect I think that would be a great way for TMobile to show their customers their appreciation for them choosing TMobile to be there wireless phone service provider. That’s what I would like to see TMobile really give back to their loyal customers.

Thanks for the price of 25 cents off!!. I think it’s so important when a company recognizes issues that come along for people that work or don’t have a job and yet they could still take money off their gas prices. Thanks to Shell and fuel rewards is helped prices are starting to come down a little bit but that could change every week. I know I do appreciate it grateful for the opportunity and it’s so easy that it comes naturally!

Whew!. Ok so I tried yo register but whenever I clicked the Join Now is took it took me back to my password. Well, I tried to troubleshoot by adding/deleting numbers, Caps, figures etc to no avail! I called the help line and was told that I needed to get a Loyalty ccard at one of their locations and use that as my ID. After thanking him and hanging up I got po'd at the site and started playing with the password again and lo and behold!, it worked! I was able to join without the loyalty card and now I can get the .25 off each gallon! Wooohooo!

Greed, greed, greed!!!. Have been receiving $.05 rewards for years since applying for the Fuel Rewards program and was at “gold” level whatever that is. Just gassed up several days ago and rewards was reduced to $.03 per gallon. Is Shell in such dire straits or is it just plain greed that resulted in the rewards reduction? There is one plus to the reduction though, the posted advertised price at local stations may only $.03 higher than competitors posted prices. Often thought it ironic that local Shell stations priced their regular fuel prices $.05 higher than competitors when the Rewards were $.05. Rewards is a wash comparatively speaking! A 50% plus increase in fuel costs just isn’t enough for the corporate moguls- greed, greed, greed!! G. Deetz

Shell card. Why do I need both the Fuel Rewards Card and the Shell Credit Card? The Fuel Rewards Card never functions, and when I’m supposed to get a special discount using my Shell Card I never get it. The Shell station in Bloomington IN on W 3rd Street is the worst, sometimes I even have to go inside to pay with my Shell Card that I had already inserted at the pump. When I’m traveling using the Shell Card is sometimes difficult to use in the London, KY & Corbin, Ky areas. Now you’re promising that if I fill up on May 20th at a Shell I’ll receive $0.20 off per gallon, I’ll bet I don’t. Why can’t I just use my Shell Credit Card and do away with the Fuel Rewards Card because the Fuel Rewards Card doesn’t work anyway?

App have not been working. I have been using this app since before COVID and it worked pretty well. Now I can’t even sign in! It keeps saying invalid token. I try to change my password and it said the same thing. I check the update but no update was needed. Not sure if they switched to a different app. It’s been over a year I have not been able to use the app to get my credit from T-Mobile or sign in at all. 🤷🏻‍♀️

Food. No food in the fuel stops I used. i fuel a lot at 2 or 3 am and you have no food in your store so i fuel at your place then I have to go to LOVES to eat they have everything lots of food all kinds of things to eat I have noticed that a lot of people do the same ( I think it’s the exit 42 on I-64 in Kentucky where your on one side and LOVES on the other side and you see them go over to eat) it bad at your place I can go at 7am to any of them and nothing to eat the one that on I-65 at 121 exit in Kentucky is the worst about not having food I don’t know what they tell you but go look see what go’s on your self I just want something to eat not having to go to two different places there just not every anything at your place. Thank you