Safeway Deals & Delivery App Reviews

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Alan. I only rated the 5 stars due to how I use to be. The Safeway Store at Ray Rd and McQueen is always under stock and short of help. I got up early for the senior shopping hour at 6:00AM and wanted meat on sale and waited 45 minutes and no butchers. I finally found a manager and he did not know when they would come in. He came back and says they come in at 8:00am. I call Albertsons and they had butchers and the Ribs roast I was looking for at Safeway. I been shopping at Safeway from the time they open. The Fry’s store is next door to us but I like shopping at Safeway. I had made many friends at Safeway but I will not waste my time at Safeway anymore. My wife go to Fry’s and they are fully stocked on everything. I guess I will have to make a change. Albertsons appears to be a better store to shop. I would hope you would think about the old customers that been shopping for YEARS.

Ridiculous for a grocery app. This app starts by outright telling you that Safeway/Albertsons will be keeping track of your devices/personal info that can be obtained and presumably selling that info elsewhere to generate profit from our private personal details, as if literally taking our actual money so we can avoid starving to death isn’t enough. To ensure that Safeway and Albertsons can squeeze every drop of info out of you, you’ll have to make an account before any practical usability of the app can be achieved, even just for things like saving/redeeming a coupon. There is no reason at all why that couldn’t be done without an account. I’d just like to point out this app is for a grocery chain, them even asking for info like they do makes me frankly uncomfortable and appears by all means to be entirely unnecessary. This goes quite disconcertingly with the revelation that Albertsons has confirmed it uses facial recognition technology in many or all of its stores. Being owned by Albertsons, I can’t imagine it’d be any different for Safeway. I remember a time when the stores we shopped at weren’t literally tracking us in every way conceivable. This app is just a thinly-veiled attempt at extracting that data from its customer base. Safeway and Albertsons should both be ashamed for this disgusting attempt at a corporate panopticon.

Great but could be better. I love a lot about this app and it’s so helpful and I’m so grateful they’ve made this. I use apps for other grocery stores too. So with that in mind, there are a few features I’d love to add to truly make this app a 5 star app. First off I think I should be able to look up items in the store easily using a search function in the app. I do like like how the app seems to change function a bit when I enter a Safeway or Vons store. Also when you scan a product there should be similar product recommendations that pop up as well, even companion products. Buying hot dogs? Suggest to me that I might need mustard and buns and what aisle in my store I can find those in. That’s extremely helpful. Also include the ability to add to my shopping list from the suggested items. Also club cards are connected to phone numbers. Usually a cell. Ask me permission to send text messages and offer me a dollar off coupon for signing up for texts. When I’m in the app creating my list send me a text message asking if I’d like to have those items delivered for free. That would be amazing. These are functions that would be helpful and also beneficial to both the customer and the store because it will retain better that customers business. Why go somewhere else when I have all my needs met in one place? It would be brilliant.

Great Saves, not so Great App. I’ve been a shopper at Safeway/Vons my whole life and have always liked their deals. Even more so when Just4U started. Want to start by saying the deals on this app are huge and helpful however the app itself needs tons of work. For starters half the time it flat out doesn’t work. I try and clip a deal and it shows clipped but when I go to my list it shows nothing and says there was a server issue. Ironically enough the only time I get the app to properly work and allow me to clip deals is in the parking lot of the store. My biggest issue is one I just experienced for the first time. App said I had a deal clipped in the “deals” section but when I went to “my list” it was no where to be found but I trusted it saying it was clipped. Fast forward and I end up paying $8 instead of $2 for 2 dozen eggs cuz the app flat out lied to me. Didn’t notice till I got home and looked at the receipt.

New grocery store. I am from SoCal so I don’t have a Safeway. But after going to the University in Norcal, Safeway was basically the new Winco. at first I was going to the grocery store naturally, but then I realize that they have an app which helps when it comes to accessing the deals and coupons that Safeway provides. but the app makes it so convenient to pick up groceries. Since again, I live in the dorms, I don’t think it’s wise to have them delivered because groceries have been getting stolen. I also like how there are timeslots for you to pick up your groceries. And depending on which Safeway you go to the pick up spots are right in front, but there have been some Safeway’s where is the pick up spot are behind the Safeway. if you do go to Safeway on a daily basis, I would totally recommend using this app and preparing your groceries the night before so you can pick them up early in the morning.

Strangely complicated. This app just had updates and it is strangely complicated. I’ve “clipped” coupons that end up not working and no one at my store who I’ve asked understands how the app works. In the past I had to clip coupons but then separately add them to my basket for some reason. It was confusing but I got it to work. Now they updated the app and I dont trust that the coupons will work, because they didn’t last time, and so I am going to avoid those situations where you buy something you only half want based on the sale. The design is a bit confusing to me as well, with a lot of things to look at and sort through. With the update the graphics are nicer but the user interface is not, and may even be worse. Things I like are that you can look up coupons for past purchases quickly, and you can search for coupons easily enough. When it works, Ive saved a lot. Best to look at it before you shop though, because sometimes it is slow on my phone unless I am near the front of the store. Maybe just a bad reception issue, or maybe the app is data intensive. Not sure.

Could be better. This app is easy to use and I can keep a running list of groceries until I place my order. I get coupons that I wouldn’t have seen if I were in the store and I still get my club card savings. The Safeway people pick better produce than I do and I’m saving money because now I see the prices in the app and it’s easier to compare them side by side. What could improve: 1. the default “item preferences” are “same brand different size” which no one wants, at least I don’t. Upon picking up my first order, the Safeway manager explained that it is a hard for them to get another size in the same brand because they don’t always carry it. I got a ton of chicken that I didn’t want but didn’t realize there even were item preferences. Then I said that those are the default preferences and I didn’t actually make those choices. Then she said “ohhh that makes sense because we thought everyone was choosing this option and we couldn’t figure out why.” A different default would be good like “different brand same size” every time. Or “no substitutions”. Or let us choose the default we like most for our orders in the whole with the option to change other individual item preferences on a case by case basis. 2. It would be nice to see the item preferences when looking over my list, having them be visible without opening each one up. Just small radio buttons with the options but no drop down. Use the drop down only for comments.

New Stackables Don’t Work. Your new system of stacking the coupons sounds good, but in the end doesn’t work. I just bought Crest toothpaste and it was $4.50 and a one-time offer price of $2.99. Then, like in the past, there was another special offer of $2 off. Therefore in the end, it should have been $.99. Not the case after I found it on my receipt at home. Changing the way to find the coupons is good, but that also needs to be reflected in the application of those coupons. If a coupon can’t be stacked with a one-time offer, then it shouldn’t be put together. A frustrating start to your new system. Plus, I’m finding today, once I add the stackables, the individual offers still appear. If I hit the add button, it should remove the other variations from my options list. Your coupons and offers are listed as options of variants of similar-branded items, but perhaps this cross-over if multiple items is the problem. It’s not pulling all the options, but I’m assuming if I go to use these, that I will only get one option of them. I like the Safeway app and love the special pricing options based on what I buy, but honestly I liked it better to find the additional coupons and choose to implement those as I wanted. I also greatly appreciate the rewards and how easy they are to use. Overall the app is good, but this new stacking option either is not fully implemented yet or just complicating things more.

Little flaws that could easily be fixed. When you use a one-time-only deal, the app does not delete it so it looks like the deal is still available. There are often multiple listings of the same item within the same category. Just4U will sometimes include multiple prices for the same item. It's not always clear which price you will get at the checkout. The app will sometimes promote a free item in Just4U but it's difficult to locate that item within the app. As with many apps, it feels like the coders have never used any apps even remotely like the one they wrote. And the people who decide what the app should do and how it should function never use it either. Since you are required to choose a specific store location, why can't the app tell you which aisle the product is found? (Home Depot does and I think Target does too.) At least the app should tell you which department stocks it (e.g. Deli vs somewhere else in the store).

Love the concept, needs improvement. I order pickup all the time using the app and it’s very useful. Pickup is so easy and it has saved me so much time. I also really like how there are meal prep ideas in the app. However, several things have made it difficult to make my orders. For some reason the app is extremely laggy when I try to search. I’ll type in my search and it takes 5-10 seconds for it to appear in the search bar. Another thing that confuses me in the app is when I’m trying to buy produce or fruit. It only shows price per item, which is super weird when you’re buying things like bananas. My last complaint is the coupons. It seems to only work sometimes. If there are multiple deals for the item, you can’t seem to pick which coupon to use. Sometimes I’ll add something to my cart which meets the requirements but the discount doesn’t apply. I shop at Safeway all the time and I love how much time this app saves me, but please fix some of these bugs!

Nicest people; unacceptable customer service. No bandwidth to deliver services it charges for.. Order placed for a friend while she’s COVID+, quarantining, unable to leave home. Safeway sent messages that Ordered was received, assembled, ready for delivery, then *on the way*. Then simply received a new message that order would not be delivered. I called, they had no explanation, order was rescheduled for next day. The next day there is no mention of the order. It simply does not get delivered. Again. I again call and after holding for 45 minutes, customer service recommends I either cancel the order or pick it up myself. If a store does not have the bandwidth or services to deliver orders then it should not offer that service. It is unacceptable that a customer, quarantining & sick from COVID, has not received food for two days in a row because Safeway promised something they could not deliver. Twice. And their resolution is that I pick up the order myself. Unacceptable and extremely disappointing, especially from a store that I love.

Hire new IT team. This is one of the worst apps I have to use. Items from the weekly ad show up in wrong categories. I.e. can goods under deli or frozen items. After saving to your list half the time you can’t open the item to get the price or see if there is a limit. Some items on sale or just for you are not the correct price when you check out. I check my receipt and get money back almost every time. For a multi million dollar company I would think you could get a computer program that worked correctly. You are stealing money from people who don’t check their receipts every day. I got a reply to contact you. I’ve done that to no avail. I have called your corporate office and spoke to the store manager and nothing has changed. I have confirmed with staff at the multiple local stores that it is not just me but the kind of thing I see even happens to them. I check my receipt before I leave the store and almost always get money back before I leave the store. Those who don’t check their receipts are being deceived and ripped off. Test your own system, talk to your employees and fix the system. The burden is on you to fix it.

Terrible. You’ve taken the joy out of grocery shopping!! First and foremost....it appears that the complaints are all the same....too many steps to get coupon credit....for the past 2 years!! Why can’t we just click on the product and it goes into the shopping basket?? Why make us take extra steps to get it there?? Why can’t you make a separate list for weekly coupons and Just4U instead of making us go through list after list to find them!! And the worst.....being overcharged at checkout!! Every single time I shop here, I am not credited for a sale item. How frustrating to go home, read the receipt and have to return to the store and have to ‘prove’ the error!! I’ve even had your employee go through my phone insisting I must’ve done something wrong. NOT!! Or how about the time you had a clerk go down the aisles with me to find the price I was supposed to get....just to prove I was right!! Such nonsense. Fix your app and train your employees ....the customer is always right!

Recommendation. My Safeway is 888 Kapahulu Avenue, from the management to the team workers, which are the cashiers this is the best. The people here give you a feeling of gratitude. They are happy to see the regular customers and are happy to see the tourists. The lady cashiers are very helpful, I’m not saying that the men aren’t, they are also. Mr Bill is always such a great person, he went to retrieve the products from the shelves when I was not able to reach them. Ms Misty has been a big help to me on several occasions, very nice lady. Ms Timmaree is really nice too. I can’t say that anyone that works at my Safeway does not go beyond their normal job. They all do a great job keeping the store clean and stocked and I have never asked a question or for help and never got it. They’re a great bunch. Thank you, please give them a raise and I don’t mean two feet off the floor!

Really gone downhill.. Used to be great and functional, now it’s full of bugs, extremely laggy and very difficult to use because it’s CONSTANTLY “loading”. Often will display or input wrong number of items, sometimes deletes your entire cart. No longer allows you to include specific notes per item. Replacements cannot be listed as multiple, for example if you want one big item and two of the same thing in the small package would be equal you can ONLY select a direct replacement like “instead of one large you get one small” where it should be “instead of one large you get two small” but there’s no way to specify that. Buy some get some free is almost NEVER applied or picked up, if a melon is buy one get one free, you order one you will NOT get the free one and there’s no way to leave a note as a reminder for your shopper you get a free item, if you order two you will get two pay for both and not get two free. Unfortunately I’m stuck using this app as it gets worse and worse, hopefully they figure it out and get it back to how it was before. Also now they subsidize their driver with a tip, I already pay a fee for this service so between the fee and the new drivers tip you rarely save money, any money you do save is usually less than the tip they want you to give your driver, Safeway should pay their drivers fairly and stop asking customers to do it for them, when they already pay an additional fee for the service.

Price errors. As a loyal customer of Safeway for over 30 years I have become both disappointed and angry in recent months at my shopping experiences. As many, I live on a budget and look for sales and coupons to determine how I will plan my week. Especially living in Hawaii where food costs are very high. I began noticing errors on my receipt about 8 months ago. At first I thought it was just that, an error however I was upset that it meant another trip to the store to get credit and more upset when after waiting in line for customer service, that I was challenged to prove the error, which I always was able to do with their sales paper. In the last 8 months I have NEVER found zero errors , having been overcharged, for one item $12, on a visit. Now after checking out I stop before leaving and review my entire receipt and inevitably then get in line at customer service for a refund. Each time challenged and never receiving an apology for their error! At this point the only conclusion I can make is that this is a ploy to overcharge customers, most who probably do not take the time to carefully review each item on the receipt. With the new system at checkout, it is impossible to follow and check for accuracy. CUSTOMERS AT SAFEWAY, BEWARE!!!! YOU ARE BEING OVERCHARGED!!!!!!!

No longer usable!. The functionality of the mobile app has degraded to the point it is no longer usable! I’ve been trying all day to get through my Buy It Again lost. The app loads a handful of items and then stops and “loads”…. Almost every time it’s upwards of a minute of loading, then you get a few more items in the list, and b it loads again. Awful! I shouldn’t have to log on via computer to order. You also can’t reduce the number of items in Buy It Again. You used to be able to. I reached out to tech support as I’d like to remove items I buy once and not have to see them again even time I order. The directions I got didn’t in any way match the functionality on the app. Can’t be done. Even from the computer. And don’t date click on to see details on an item! You can’t go back to the same place you were on the Buy It Again list, you start over. Then when you are able to scroll it’s very slow and jerky. Today despite having updated the app I had to close and reopen it several times. After having to abandon ordering I finally logged on via my computer. That isn’t sufficient in 2023! This app was great before Safeway became Albertsons. Since that change it’s gone downhill steadily. Awful.

Would be 5 stars. I like everything about our local Safeway. From the staff, to the selection and how the “digital coupons “ can bring the rest of the stores retail prices in line with the best competitors. On the other hand, what I find very aggravating is the overbearing requirement to have to install this app that declares itself that it will use your data, track your location even when the app is not in use. Then having to jump through these hoops or cause a dilemma at the register trying to buy the product at the advertised price without the mandatory tracking device. It hogs space and download time as it is continuously “updated” not to mention the app’s self stated add’l use of your phone’s battery as it maintains connection communicating information every so many mins or hours. All this is required or we have to pay way more for our FOOD. Not consumer goods, FOOD. The app is overbearing, quirky, time consuming and has one main overarching task: The successful training of Safeway and now Albertsons’ customers to follow instructions, allow and then use the mandatory app or not be allowed to buy certain food products at the advertised price. The solution is to NOT REQUIRE THE APP TO BUY FOOD AT THE ADVERTISED PRICE. Why?? Because it’s FOOD…..if it’s advertised for sale then we should be able to buy it without having to be indoctrinated as obedient, controllable cattle. IAMTHEONETHEYCALLELPABLO 😎

Major problems with the APP!. II would like to be able to add all the offers at once, instead of one at a time. I can’t use the APP within the Safeway stores. the offers, it takes a long time, often cannot bring them up. The Safeway stores that I frequent do not have wifi and I cannot load the coupons or look at the app on my phone. Should I wish to click on the coupons, I can only click on about five in a row before the app says it is backed up and cannot load them. I would like an option to load all at once. Takes too much time! The scan does not work in SAFEWAY if they do not have wifi for their customers! I am sitting here in a laundromat trying to bring up the app, and the offers will not download, so it is not my wifi! It is problems with the app! The checkout lines are long. I have a friend from out of town who says he won’t ever shop at this Safeway again. He expected to run in and out, instead it took 45 minutes.

I am struggling with the changes on the app. I liked having the list beside the offers. If it’s available that way I have not been able to find it. Pictures often do not go with the product. I continue to struggle with the app since it was changed. Was that 6 months or more ago? When you add club items they just come in at the top of the list with no helpful descriptions. They used to integrate in with the rest of the list categories, with pictures, prices etc and leave the list when they become dated. Just like the Just4u items. The changes made the app worse not better. I wrote the above a number of months ago. Unfortunately, the same issues still exist. I feel that the app worked better in the past. But, I have used similar apps from other markets and Safeway’s is definitely better than others.

Wish it had more. Update: The new app update doesn’t recognize Essentia Water. Now I can’t see if the store has it in stock or on sale. It’s not on the app at all. When I search for it, it brings up Vitamin Water and only one flavor of it. I don’t know what was updated, but it definitely doesn’t recognize certain waters now. Old: To make this 5 stars, it should allow receipts to be automatically added and also manually scanned or typed in after each purchase when we type our club number in. Walmart seems to have the perfect app now that they fixed the discrepancies with online and in-store stock. Please take notes from them. I would also like to know what aisle numbers items are in for each store, since the technology is there. I love Safeway, but I hate ordering something that was in stock, and then all of a sudden I get to the store and it’s not in my order. Many times I have found that the item was never an item that was sold in that particular store, so I got my hopes up for nothing. Please make this app as good as the Walmart one! Thanks!

Hate the Pharmacy “Update”. The pharmacy app integrated with the grocery app is not helpful. It only makes it an extra step to get into my pharmacy app and I still have to log in separately. The new pharmacy app is far worse than the old one. There are too many messages that are too verbose and still I cannot get to the information I actually need. For example, I am traveling, one of my prescriptions is on automatic refill. I have received multiple, lengthy texts that it is ready to pick up. They do not say when I need to pick it up before it will be restocked. I log onto the app and still cannot find that information. Another example, I tried a new medication that did not work well for me. I got a text from the new app saying they see I have no refills my options were to have them call my dr office (yes), handle on my own (no), or stop all communication from the app (no). I replied “no” that I would handle on my own as I would no longer be taking the medication. A week later, I received the exact same lengthy text message. 😣 ?! Why bother asking if you ignore my answer. Or give me a fourth option if that response is not good enough for you. Let me keep “shopping” and “healthcare” segregated in my personal spaces. And go back to what worked. This new version is clunky and trying too hard!!

Too many ways to make sure you are getting the best price. I wish there were a simpler way to make sure I am getting the best discounts when I shop at Safeway. I use my card, but then I must check and see if the sale is “Just for U” then I have to do that on my phone in the store (IF there is coverage) Also I must be sure to check if I have bought enough items to qualify for the discount. Often I am not even sure how the items are “grouped”. MANY times I have returned home and realized I did not get the price I thought I was getting. Also a few times the “50% Off” sticker was not seen by the checker. I try to group those all at the end, but when navigating everything else occasionally I miss one. I sound like an old hag, complaining about saving money-lol ... but it is frustrating. I long for the “old days” of just clipping coupons and knowing what the bottom line is going to be.

App is worse than ever!. Been using the app since its first arrival. I’m ready to use another store whose rewards card doesn’t expect the user to spend a half hour filling it up with coupons, while eliminating their own gas rewards with useless grocery rewards that expire. It has undergone many changes, most of them forcing the user to work quite hard to fill their rewards card with savings. Lately, it now causes unaware users to use up their gas rewards with grocery “rewards” which really are coupons you may never redeem because the item is out of stock, you weren’t aware you had to pick up the item when your family sent you and now it’s expired, or you weren’t aware that you are taking your gas rewards away with a grocery item you didn’t really want or need. First they removed the Shopping List and after many, many complaints and requests from users everywhere it took two years before they put it back in only to change your options so that you couldn’t add only items you planned on purchasing, but every item you had added as a coupon. After the developer claimed to have fixed that my family gave up using the app, though I continued. The store staff is wonderful. The app is a terrible way to force its customers to view every item individually that has a sale price to fill their card up with coupons. It doesn’t always function properly and it expects you to spend too much time working for your shopping needs.

New Updated App Lost Features. I’ve been using this app for years and I’m disappointed in this update. The recent update makes things harder to find like current rewards. If you click on a deal, like a $5 meal deal, you can’t click on the offer to see what the specific items are like you used to. The app also won’t enlarge photos or text if you pinch them on your screen so you can look at the product. The coupon barcodes that are attached to shelf tags for you to scan with the app are so tiny they don’t easily scan like they used to. If you get one to scan the click to add button is hidden below the image so you think by scanning the coupon you’ve added it but I’ve lost out on over $20 if savings because the “add” button wasn’t visible and the store told me they can’t refund the money because I didn’t have the coupon scanned at the time of purchase. There should be an add all button for coupons available like other retailers have. Disappointed!

Watch the prices on stud you scan.. I scan everything that goes in my cart. Basically today when I bought Safeway select buns I scanned the item and it said 1.79 on my screen but when I went through the check out it only deducted .59 making the buns 2.00 as they are regularly priced 2.59. Then I scanned a bolthouse farms drink which is in the produce section of the store. I clipped a coupon for $1 off any produce item and it didn’t take off the $1. I have tried to use the coupon for if you spend $50 in one transaction you get $5 off and I’ve had to tell the store several times that it did not remove that $5 from my total! One time I took my receipt back to the store and received over $11 that I was owed because it was not giving me the correct prices or the just for you prices. I feel like every time I’m in the checkout I have to be on my toes and take pictures of what the app says so I don’t get overcharged. I don’t know if this is just an Apple thing or what the problem is here but it’s SUPER frustrating that I have to keep calling over employees if I do self check out, am holding up the line if I go see a teller or I have to go to customer service to get a refund almost EVERYTIME I am there! If they are doing that to me….it’s probably happening to you too so watch your receipts!

Not Using This App. There is absolutely no way I am using this app. I went further into it and there is no way I am using it. Something was taken that worked most of the time and totally messed up and made complicated. The older version of the app could have been greatly improved and made very useful. This version is for those who want delivery (whom they have to give a credit card number to) or those who want to do pickup. Nope, not this family. We hand select our own vegetables, fruits, meats and etc or we get a bad selection. I just want to be able to select the coupons and load them to my card while I make a list of what we need. I want to see a grocery app that will make a list, give pricing and then give total price of number entered of each item, price when buying produce items when total pounds are entered, tax amount and finally complete basket price so you know what you’ll pay at the register before you get there. If I can make a data spread sheet with information from the sale paper with pricing and coupons and have my total before I leave my house, I know they can do this with this app. This app should give you a choice after signing in…Shop in store, Delivery or Pick up. Deleting this app.

Undependable. I am so tired of this app that is so undependable. Frequently a sticker will showing on the shelf for on an item in the store as “U-Save”, I’ll look it up on the app, and it is not there. Other times I find the item in the app, I select it, I go to check out, (and it’s on me for not checking my receipt before I leave), I get home only to find that I did not get the savings price. I don’t think I should work so hard having to check everything that this app is supposed to do as well as what Safeway should be in putting into their own system, I’m tired of always having to go to customer service to get things straightened out, as well as just eating the cost once I get home because it’s not worth driving back to the store. It takes a lot of energy and effort to make sure that everything is done right to save a buck. They really need to step up their game on this app.I miss the days (and that is a long time ago when I was the kid) when I remember checkers would call out the price as they rung up items. It really helped to catch things that were mispriced at the time.

Great app to save. There should be a tutorial or something to help you navigate the app and explain how to actually use the coupons during checkout in store as it’s very simple once you figure out but quiet confusing when you just download the app and are trying to figure it out on your own. For anyone who was like me you must add the coupons to your list prior to shopping this may take a while if you have just created your account for me it wasn’t working for a while when I first made it but a couple hours later I was able to add coupons to my list. If you’re doing self check out there should be an option on the screen to enter your phone number. Enter it and then scan your items and you’ll see the coupons being applied if they are valid. Overall I really like this app I just wished I wouldn’t have had to spent a long time having to figure this out as it’s very simple but wasn’t made very clear on the app.

Great for coupons but…. Unable to redeem rewards at any point. Super frustrating. Safeway is a nice store, more expensive than others but always has a better selection of meats, veggies, etc…I use the coupons often to try to save but the rewards system never works. The cashiers are unable to assist and customer service counter isn’t much assistance either. I have redeemed rewards countless times but they never work and the employees can’t explain why this is the case. When you buy 2 bags of groceries for $200 it’s important to be able to spread the meals and essentials out. I have found myself shopping at other grocery store chains as I seem to save more money during this inflation esp when you try so hard to clip and save, earn rewards to no avail. I give Safeway 3 stars because it’s always a clean store with easy to find products but take off 2 stars due to the ridiculously expensive prices and the inability to redeem rewards and often times clipped coupons do to apply.

Great except in store!. Yes I love the Safeway AP! And I purposely don’t use apps from other grocery stores because they are simply not user friendly and drive me crazy. But, of all things, the time it is most difficult to use their AP is when I am in a Safeway store. One would think they would make an effort to make it easy to use in store, but it is quite the opposite. Yes, I often spend time prior to shopping to look through their ads and make my list, yet I still want to use the AP in store especially if I forget to look for a particular item in the process of making my list. I am very annoyed and I know others with this same issue. When annoyed, it often means deleting the AP. I haven’t yet got to that point, but it is getting closer the more I struggle to use the AP while in their store. Also, just updated my Safeway AP and noticed I can no longer look at weekly ad in categories. It merely brings pictures of various flyers and when you click on categories, it plain doesn’t work well. Whatever rather update, please make it easy like before to view weekly ads easily by category. If this isn’t fixed, I will be deleting the AP, as this update seems insane. I do see the new stack coupon feature which is ok although the bright yellow banner is annoying. I was doing well before. I would rather have the stack feature taken away then to live with this update. Please fix!

All We Need. Love our local Safeway on Leslie in Richland WA. I can always count on a clean store with fresh product and friendly helpful staff. If it's a busy week I can buy my fruits and/or veggies already cleaned and packaged, some with extras like whipped cream in some of the mixed fruit containers or flavored butter pats in the veggies. If it's a quiet week I can pick my veggies out from clean/fresh product and clean/prep them myself. The store packaged dinners are the bomb and the crab stuffed salmon is our favorite. The store brand choices are varied and I've never been disappointed when I try one and some have become staples. The bakery always has lots of fresh choices to tempt you with and the flowers are some of the prettiest arrangements in town. The meat counter has some of the best seafood in town and lots of bbq ready choices to pick from. All of this AND the single best Rewards program I've ever been a part of. The 4U coupons are always items I actually regularly purchase and also includes coupons for their brands AND brand names. The reward points given for purchasing groceries you are buying anyway are the cherry on top. Safeway is the only way to shop for everything you need. ❤️

Just keeps getting worse and worse with every update.. I used to use this app all the time, with these last few up dates the app has become increasingly worse. You can’t add more than 5 things to your cart without it freezing. Then wait for it to be able to relaunch and then none of your items are in the cart that you just looked up. If I wasn’t Covid positive, I’d go shopping myself. Also, does Safeway/Albertsons usually discriminate against those less fortunate? Because for some reason, your EBT card never seems to be working. And then I read from other reviews that the coupons from this app that you are required to use to be able to get any discount rarely actually get applied. This seems like some pretty serious fraud and I might forward these comments to the BBB and our attorney general. Discrimination is against the law and people that either can’t afford a smart phone or have disabilities and can’t use a smart phone should still have the same access as all financially and physically able people.

New update is awful. I have used the Safeway app for years now. While it was not perfect (the aisle feature never worked at my local store) I would have rated it four stars. However, the recent update makes it very hard to use. This week I tried to make my list as I have for years. When entering an item, the earlier version would add a general item (like scallions or Mac n cheese) to the list in its proper category. Now it shows you a bunch of items to buy online first, then actual items on the shelves that you must search through to pick one. If your item is not there, you can add the generic item, but it is not categorized. If you choose an actual item that is on sale, but the sale ends before you go to the store, that item disappears. The only positive addition in the new version is being able to build a list based on things you have recently bought. As a loyal Safeway customer for over 25 years and app user since it was introduced, I am very disappointed and hope the new version will be fixed quickly.

Don’t like the update.. It made it more complicated to look at and they got rid of the category’s when searching through the coupons. So I takes longer to scroll down and check which items you want to clip. I’ve had customers walk up to me and say they didn’t like the update. Older folks were still trying to understand the basic app before hand , but this update makes it even difficult for them to understand what is going on. And the scan button doesn’t even work. I’ve checked on my app and on a customers when he asked me for help. Either update it back to make it more simple again , or atleast update it again to have the app working like it should. It was fine before , I don’t understand why you had to change everything. You’re lucky some older folks even download the app , and it’s sad to say , that with this update , I’m sure more costumers would be upset and probably won’t use this app. Thank you for taking the time in reading this , and I hope it gets better after this.

Mostly good. For the most part, this has been a good app. I’ve used it for years. The part that really, really annoys me, is that when you’re in Safeway, and your about to go check out, only to find out the app has been updated! Grrr. They disable the old app, so you have to stand there in the store looking like an idiot, cause you can’t get in line to check out yet, since you don’t know how long it will take to download the new version on the store’s WiFi. Once you download the new version, you may or may not be able to find the same saws. This last time, I opened the new app to find the discount on the vegetable broth I was ablout to buy was GONE!! I’ve had this happen more than once, and it’s pathetic. It doesn’t have to be this way Safeway!! Why disable the old app, especially when people are in a hurry?!?!? Do you honestly think I have time to make sure I have the latest version every time I go buy groceries??

Improvement needed, but not bad. This is one of the only grocery store apps I’ve used that doesn’t indicate what aisle to find the items you’ve added to your cart and/or your shopping list in the app. This is frustrating for me because it’ll often indicate an item is “in stock” at my Safeway but, whether or not it’s one of the items that shows what general section/area it’s in, I often end up searching around the store not finding it and feeling like I’m on a wild goose chase to find where they’ve randomly placed it or moved it to. I also have to eat a gluten-free diet so it’s also frustrating to find items in-stock that are gluten-free in the app (thanks to its helpful diet preference filters) but then not be able to find 80% of them in the store, especially since their gluten-free items are sprinkled throughout the store (for the most part), with the exception of a tiny un-signed gluten-free frozen items section in one of the frozen areas. Other than those lacking points, it’s a great grocery app, especially with their “meal plan” feature where you can browse recipes based on diet, preferences, meal type, etc. and then add all the needed ingredients for the recipe you’ve chosen to your Safeway app cart. Always lots of great ideas/inspiration in the app also and tons of helpful filters. If they just made the mentioned improvement to it, it would really be a great app and make me want to shop there solely for all my groceries.

Must Do!!!. This app has been amazing! Saving while using my rewards card/phone number, has always helped and the savings on gas are crucial. DOWNLOAD the app and choose from multiple coupons and even 2-5x rewards points on some products. Not only have I built up my rewards while saving, I’ve realized that you can use your rewards for more than just gas. I can select the offers that best fit my budget… $10-30 off your groceries, free products(valued +/- $30) and many more. I know this probably sounds like a “bot” review but I promise I’m just a regular person. I prefer spend my money having fun in life, not paying an arm and a leg for groceries, just to exist and put gas in my car. Take a few moments to select you coupons before you arrive at the store or even look them up while shopping. Press “clip coupon” and you’re done!😎 Just make sure to enter your phone number at checkout or scan your barcode.

Good but app is buggy. We love ordering while watching TV and simply driving to the store and having groceries delivered to the car. The app, though, has issues almost every time. Main ex: you get a text saying your purchase is ready for pick-up. It includes a url to tap before you leave the house to let them know you’re on the way. Instead, that url takes you simply to the app with nothing evident regarding letting them know you’re on the way. It never works. Instead you have to drive there, call the number on the sign and wait. So, they come, it’s just unnecessarily a delayed process because they don’t know you’re on the way. A less significant issue with the app is when you’re in the selection process, the app keeps going back up a page or so from what you just ordered. So, you have to constantly have to page down to get to where you left off. Neither of these issues are huge and thus the 4 star rating. Oh, finally, I see no way to provide this feedback directly to Safeway and thus this review vs. direct feedback.

Advertising digital apps = poor customer service. The digital app is so discriminating...if I’m standing at the register and my phone isn’t functioning and opening to the Safeway app with uploaded coupons, or if I’ve forgotten my phone, or if I’m being rushed by the person behind me this advertising app is not working. I have the paper ad in front of me pointing to the cashier and she says “sorry you don’t get this deal unless you go thru your digital app” then this is NOT good customer service. We live 1 mile from Safeway and Albertsons which are coincidentally across the street from each other, I prefer to drive 5 miles to Fry’s who make using their coupons customer friendly. Yesterday on one of my rare Safeway shopping experiences, the cashier actually suspended my purchases and made me go to a different line and start over. My cashier kept saying “I can’t help you, I can’t change prices”. The customer behind me was saying “lady just pay the difference, what is it $2 bucks? I’m in a hurry, go to a different line...” My app wasn’t coming up at the store even though I had previously registered and used it. I had to take all my items to a different register instead of the cashier finishing my transaction. I’m disappointed in Safeway for requiring everyone to use this digital app to get their advertised sale prices. I’ve heard a lot of other complaints from customers saying the same thing. For every written review there are thousands of people thinking the same thing.

If only I realized a long time ago that I could shop this way!. This was just as good and then many ways better than being in the store. It’s not perfectly easy to use but it is easy since I am a senior citizen who is currently not able to drive this is a godsend and I did a better job shopping because I could take my time doing it less pressure than in the store even though I’ll be driving soon I think I prefer to shop this way it’s worth the small delivery fee not to have to go to the store and be exposed to people who haven’t had their flu shots. It’s nice the website is set up to be friendly like a nice person is talking to me. I know this is a little more expensive than going to a bargain store but it’s so much less stressful and I got everything I wanted no problems.

App isn’t working. I would give the app 5 stars but it hasn’t been working for over a week. When it was working, right before it started crashing every time I’d try and open it, I had multiple experiences where the deals I’d loaded didn’t take affect when I was checking out. It was really embarrassing having to tell the cashier that I didn’t have enough money for the purchase because a handful of the coupons weren’t working. Not only did I have to put things back because of the app malfunction, I was also completely embarrassed. Now, an app that I used to love, has me terrified of using it. How am I supposed to know whether or not it’s going to decide to work this time or crash? My family and I have been shopping at Safeway for over 25 years. I’m really disappointed in the inconsistency of this app, and the awkward situations I’ve been put in because of it. I spend easily $10,000 a year here on groceries, and sadly I’m probably going to take up shopping somewhere else such as Raleys instead.

Totally bogus in practice.. Safeway Just For You savings is great in theory, but you will rarely get the savings you spent a half hour clipping on the app. At the store, the digital coupons I have clipped most often do not show up on the checkout machines. I have to ask a cashier to manually input each digital coupon. Occasionally, some digital coupons will show up, but never all of those selected in the app. Unless I have time to notice that I did not receive the promised discount and then wait for a cashier to assist me, I just have to accept that Safeway does not wish to honor their Digital Coupons and I have to leave the store without receiving the promised discounts. Today at the register, I received ZERO of the 7 Digital Coupons entered on my Safeway Just For You app. The cashier was able to correct 4 of them, but there wasn't time to go through each item to obtain all the promised discounts. Today's experience was extreme, but I never have a shopping trip where all the Digital Coupons so carefully entered are actually honored. Although, Safeway is the closest supermarket, my response to their not honoring their Digital Coupons is to do more of my shopping elsewhere.

Love app and the deals but the Deli in our home store is horrible. I truly appreciate the Safeway app and savings. The cashiers and self check assistants are all very nice. I would have given 5 stars if it were bit fir the poorly managed Hot Deli in this store, it simply the worst I’ve ever encountered in a Safeway store. Chinese food any time after lunch seams as if it’s been sitting in the hot case all day! Same with baked and fried chicken, very hard and super dry. They can’t seem to keep traditional chicken strips in house to save there lives! Always out during peak hours and busy days, dinner hours and weekends, especially Sundays. Not just none in the case, every time I ask, they do not have any to cook. The large cold French bread sandwiches, in the deli case are just thrown together and sloppy. These used to be my go-to for dinner when they didn’t have strips. None of this would be an issue except we live in a small town with limited options for quick substantial dinner options, so when I have to constantly turn to pizza or fast food to fill this need it’s extremely disappointing.

I’m disappointed!. I have LOVED the Safeway app. and I used it every week, until recently! Of all the store apps I have used I like the Safeway app best because it was different than most it was simple and easy to navigate, with one touch I could add an item to my list. with this latest version 7.5 now the "Weekly Adds" it displays a newspaper ad so I have to skim through the whole news paper taking even more time making it even more work, and if I'm interested in an item I touch that item then when that window opens up depending on the quality of my service I have to hit another add button to add it to my list. Again adding to the time and energy it takes to make my list. Your making it less easy to use!!! And it now looks like the many other store apps that I don't like. A few versions ago I had 3) three easy options. 1. to "View all offers" I liked best, because in just a short time I'm able to look at all the offers in one pass-through. 2. Choose the "just for U" or 3. the "Weekly ads". All in the same good simple format with one touch add to list. So with the new Version 7.5 I have to look separately through the "Just for U" then again through the "weekly ads" newspaper add making it a lot more work. I'm definitely not in favor of this new version and would prefer to go back to older version if I could.

As a pharmacy app, not very good. I only use this app b/c Safeway migrated their pharmacy app to their main app. From that perspective it’s not good. The setup and login are fine and you can manage family members prescriptions here which is good. However the core functionally is poor. The status updates are virtually useless. It take days for prescription sent electronically to the pharmacy to show up in the app and even then most of the time they just sit there showing “in progress” which means nothing. They could be ready, they could be out of it, or it could be waiting for pre-authorization. You basically just have to call the pharmacy every time to find out what’s going on which renders this app basically useless. You can submit refill requests but that doesn’t always seem to work either. Also it sorts with oldest prescriptions first and you can’t change the sort order. You often have the same prescription for the same med listed multiple times which is confusing as you can’t tell which is the “current” one and if you try to refill an older one nothing happens as they won’t do that for you but it doesn’t generate an error so you basically wait for days then have to once again call the pharmacy to get something refilled. All in all this effort is weak and they should try to at the very least replicate the slightly better functionality of their old pharmacy app.

“Linking Pharmacy Account” Misleading. I’ve been using the Safeway pharmacy app and the Safeway app since they were made available. I really liked the Safeway Pharmacy app & was very upset to learn it’s being discontinued at end of June. I received the notifications to switch over, but the language is very misleading. All of my prescription histories are gone on the new app. There is no “linking”; you have to create a new pharmacy profile to use this. I really wish there were a way to simply transfer the features and my account history into my profile. Also, the layout only shows old notifications and not any list of my current prescriptions or refills or purchase history. I just spent over a hundred dollars on one prescription yesterday and I have no credit of the points ( maybe since I didn’t create the new pharmacy profile until after? Even though I’ve also used the phone # linked to my regular Safeway account for all pharmacy purchases for years.)

Love app but wish had few improvements. I absolutely love the Safeway app though I wish that the developers would make a few changes to make it more user-friendly. The fact that you have to go to two sections to get offers is quite confusing to some I know I’ve had to explain it to both my mother and grandmother so I can explain why it is the way it is. It just makes it confusing for those individuals that are Ness text savvy as some of us. My favorite part is at the end of check out in the store when they hit the balance due and all the minuses pop up and start deducting from my total due. That’s win this girl does her happy dance in the middle of the grocery store and get laughed out but I don’t care saving money is what it’s all about. Thank you Safeway after years of shopping elsewhere due to high prices I am back and will be a loyal customer as long as you keep it up.

The update could’ve been better!. I liked the old app. It was well organized and easy to find what you needed or wanted. All you had to do was click the button and you got the coupon and it added it to your “shopping list”. You could easily add your own items to the list, which I can’t seem to figure out how to do now. The old app showed what aisle the product was on and I can’t seem to find anything like that on this one. On the old app, when you viewed the weekly ad, you could click on an item and add it to your list, but on the new one you cannot do that. It made it convenient because then your shopping list was all in one place. I appreciate that they added the feature of online shopping, but I feel like it could’ve been done with the old version. All that they would’ve had to do was add a button to each item, when you viewed it, that said “add to cart” right by the button that said “add to list”. Another negative is that Safeway has not yet added an option to shop with the state funded food card. Some people, unfortunately, are needing to utilize that program and without this option, they cannot shop online and do the pick up or delivery service so they are forced to go inside or not shop there at all. It just doesn’t feel convenient to me and I have been frustrated by it several times.

SO Hard to Use, Especially Pharmacy Tools. This app is so hard to use—the interface is confusing, the functions are unintuitive, and the information a user would most want is buried or altogether absent. This is especially true for the pharmacy tools. It’s impossible to tell what prescriptions are ready to be refilled, are being refilled, are ready to be picked up, and are approaching the deadline by which they must be picked up. The “information” is just crammed into a jumbled, grab bag list that is indecipherable, and most of the most important or relevant information is entirely absent. The worst part is that the pharmacy info is flat-out unreliable, which is the worst possible defect from a user’s perspective. If I can’t reliably tell what’s ready to be refilled, what is ready to be picked up, etc., then I just plain can’t trust my prescriptions to the app, and by extension, to Safeway. The old pharmacy app may have looked a little dated, but it worked wonderfully from a user perspective. Please please redesign this app, especially the pharmacy functions, from the ground up to make it easier to use. It has become so hard to use that I may well have to stop using the Safeway pharmacy altogether because the process of requesting refills, getting notified of filled prescriptions, and figuring out the deadline for pickup has become all but impossible. The ridiculously poor design has made moving my pharmacy matters to online filling and shipment seem exponentially easier.

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App not working in Canada. Living in a border town next to the USA border, I do most of my grocery shopping in the USA at Safeway / Albertsons…Could your developers fix this app so we in such border towns in Canada could use your app….please and thank you

Useless in Canada. I was disappointed to see this app does not support Canadian Safeways.

Not available for Canada. Doesn’t have option for postal code, only zip code

No Canadian stuff. Subject line says it all. I might change my rating if they recognize the fact there's a healthy market for Canadian content and add it in.

Not for Canadians. Very disappointed that this isn't for Canada!!

Great Deals. There are great deals when clipping the just for u

Joke..... And not a funny one. No point at all. Ill say the same as every one it has no canadian content.

???. I'm confused...why put an app up in a country it won't work in? Hope you fix this, cuz this would be a great app!

No Canadian content. No Canadian stores. Why have in Canadian store.

App does not service Canada - App description needs to be updated.. App description needs to be updated. Should state in which countries this app serves, that Safeways are located, so that those people living in countries that it does not service do not download an app that doesn’t work, and therefore continue to leave reviews stating that they cannot access the app properly and/or are upset that you are not servicing all countries where Safeways are operating. Thank you.

Not in Canada. The developer should state that thus app only pertains to the USA. We do have Safeway in Canada and therefore this download was a waste of my time!

Useless. Not availability in Canada

Crapp. Terrible.

Safeway, do you even care?. Not only you teamed up with the worst rewards program in Canada, not only your app doesn't even have a passbook functionality, but you also didn't even bother creating an app for your Canadian shoppers! Do you even care about us?!

ridiculous. i'm with the other person that said they will be shopping at save on foods! their app works in canada and is so handy. I do love Safeway...... but convenience is everything these days!

Why doesn't work in Canada. Why it does not work in Canada? It is a shame for Safeway compare to other company. Also, add retina display and change the app the better quality picture.

Useless!. Only for US customers, eh? Useless app the!

Canadians want this app!. Get you act together guys- it's not hard to release an app with both Canadian and US store locations supported

Why no Canada?. I love the Save On Foods app and was hoping for the same with this app. Please clarify on your ad that this is only for the USA. Guess I'll keep shopping at Save On.

Why. Why is this in the Canadian app store when it doesn't service the Canadian public? Who's asleep at the switch. Make this for Canada or remove it from the app store

Not for Canada. Very disappointed that this app can't be used in Canada.

Don't download if you're Canadian. Would be great if it included Canada. App is not useful here at all.

Doesn't cover Safeway's Canadian stores. Canadian customer

Senior Salvation. I am having issues with mobility. Safeway and your amazing drivers make my life so much easier. Thanks Safeway!

I am Canadian. I actually stopped shopping at Safeway because this app

Is this not for Canada too ?. Saw an ad in the train station in my city that they Now do delivery and thought I’d try it since there’s a Safeway 4 blocks away from my house . Doesn’t even recognize my postal code , how frustrating .

Why send this if Canadian Postal codes aren’t accepted. This is a poor site, won’t accept my postal code. This nothing can be done with this app.

Safeway. Desperately needs to be updated for Canadians!!!

Garbage and hard to use. Hard to use

Don't bother with this one.. Do the app developers ever look at these reviews? Add Canadian content or pull the app.

Safeway. Not Canadian! What a waste!!! Come on people, we need this app in Canada! Grrr!!!

At least TELL us there's no Canadian content.. Fine, if you only want to have American content that's cool - we won't use your app. But could you please mention in the description that it's for USA stores only? That way we won't waste our time downloading and then giving you crappy reviews.

Does not work in Canada. As title says, this app only accepts ZIP Codes, and contains no Canadian stores. No idea why it is on the Canadian App Store!?

Safeway never fails to disappoint. Also very disappointed. For a store that was in Canada Long before it was in the US, I cannot believe this app does not support Canadian content. Safeway continues to disappoint

Waste of time. Why would u put a app on the canadian app store that is only for the u.s.a. What a waste of time. Most Americans don't even know where Canada is. Soo stupid.

Hi. Was disappointed to see its US only and not Canada. Can't even register to use it as it only takes zip and not postal codes. :(

Terrible. Even signing up is difficult. It asks for a “zip code” what is a damn zip code, we only use postal codes?!? Deleted after 10 mins.

No Canadian support. What a joke to be in the Canadian store.

Why not Canada????. Guess I'm shopping at Save-On because their app works for Canada too! such a shame

Why is this even in the App Store. App stores are country specific. Why is an app that doesn’t work in Canada in the Canadian App Store?

Why?. Why is this app in the Canadian App Store?! It does not have any Canadian stores!

Not Canadian Stores?. It seems odd that you can't add the Canadian stores to this app. What a waist of time!

Cant be used in Canada. We have safeway up here too. It would be nice if I could use the app but it asks for a zip code and i tried to put my postal code in but it doesnt work. I just need beef and cat litter but i dont have a car. :///

Not Canadian. Very upset, if your not willing to share your app with us Canadians then maybe you should take your stores back. Cheap so and so's

mr. this app is useless for me.it doesn't support canadian safeway stores - very dissapointed

No good for Canadians!. No Canadian content...*sigh*

Crappy. Again, description needs to be accurate, especially when u can buy this from the Canadian app store.

Safeway Canada. I looked this up using criteria “Safeway Canada” Seems there is no Safeway Canada app even though it shows up on search. Stupid

Canada?. Please hurry and make your app available to Canada. I love your store and this would be a very useful app.

Can’t even get past the postal code part. Garbage the postal code is valid and it won’t give u an option to move ahead. Is this thing American?

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The App tries to bamboozle you out of deals. The app is okay. Sometimes it lags and randomly force quits but it’s not a huge deal. It has three stars because I always get bamboozled. Before I click ‘confirm’ to order my groceries, it shows me one price with all the attached deals/coupons. But when my order is ready, I am charged full prices AND my rewards don’t apply. For example, I attach a reward for a FREE item when I make the list. It shows that the reward is applied. I get my receipt and I see that I am charged full price but my rewards are gone. So since there’s no one to call, I have to get a refund for some parts of my order even though the solution is slightly more complex than simply getting a refund. I am not sure if it’s a store issue or an app issue but obviously there’s a disconnect between the app and the stores.

Constantly freezes and getting worse. Update: The app is completely broken now. If I search for common items I either get “sorry we cant find this item” or it says “6 items” and shows me a blank screen. We will no longer be using the app and will find a new grocery store instead. I use the Safeway app weekly for my grocery shopping for a drive up and go order. In the beginning, it wasn’t bad and felt like it saved me time. They keep making additions to the app, like sponsored items, suggested items, etc and it’s making the app constantly crash and lag. Lately, when I search for an item, the app freezes and never loads the item. Also certain items will crash the app when you try to select a substitute. It’s starting to feel like I no longer am saved time by using this app and I may soon begin to just go into the store (or maybe use a new store altogether). It’s ridiculous.

Needs work. Shop at Safeway almost exclusively, love the store. The app on the other hand needs improvement, for instance… rewards expire, but there is no real notification to when they will expire. Also need a way to un click rewards cause you definitely get screwed out of rewards for accidentally clicking one, just happened to me right now actually I don’t want 2 free yogurts lol, i want money off, but now I have to go spend another $100 or whatever to get that 10th reward back… frustrating! Also, deals should be automatically added to your account if you just log into the app, rapidly tapping all 400+ deals while in the checkout line trying to beat the cashier just to save a few $$… what’s the difference between doing that and just auto enrolling all app users for that weeks deals? Anyways, I like shopping at Safeway, just the app needs some tweaks

Hilo Safeway parking lot attendants needed. The Hilo Safeway needs to hire 2 parking lot attendants or reassign employees so that the curbside pickup and gas station areas are more customer-friendly. One parking lot attendant would be assigned to the curbside pickup area and any conjested areas of the main parking lot, and one at the gas station where cars in line at the pumps spill out into the main entry/exit corridor. Curbside pickup is full of cars that have to park with their trunks to the traffic and it’s hard to get out once we get our orders. Alternatively, you could have 2 curbside pickup employees deliver us the order, and when they’re done one of them can offer to stop traffic so we can back out of the curbside pickup stall. The other parking lot attendant could also be a gas station attendant. So often, two attendants are sitting inside waiting for someone to come into the gas station store, and they stay in there even if no customers are in the store - even when all pumps are full and cars in line are spilling out into the main exit corridor. One of those employees should always be outside and ensuring the corridor is clear to two-way traffic at all times by waving cars to other lines and preventing cars from blocking the corridor so cars can freely enter and exit the Safeway parking lot.

Worst Store App Ever!. Safeway is the closest grocery store to my house, and I have always enjoyed shopping there. However, with crazy inflation and skyrocketing prices, everyone is looking for a better deals. It’s now imperative to use the app, clip the coupons, scan groceries…. As you’re shopping to get the deals. It would be much easier if all you have to do is put in your phone number at check out but you don’t get all the deals unless you clip coupons from the app… I can’t count how many times I have been stuck in the store or have missed out on deals because the Safeway app won’t load. I’ve tried it with a Wi-Fi connection, without a Wi-Fi connection, and I have a one year old iPhone… the problem is not on my technological end. I even tried to have the Safeway manager sign in and he couldn’t even sign into his app. They either need to hire a new app developer or put more money into the existing app, because this is the worst piece of crap I’ve ever used in my life.

The worst Grocery app. If not for the savings I get in the just for U section this would be a one star review.I hate how you can only add things in the ad or on sale if you try to add some thing to your list just words appear and it easily gets lost when trying to navigate the list inside the store. So why can’t you just search what’s in stock like every other store? Target, Frys, Sprouts, Walmart, Whole Foods they all do it… Honestly I don’t Safeway unless there is something in the add or just for U, because I’m not going to go out of my way, especially during a pandemic, to find out you don’t have some thing I need. It’s also incredibly annoying that if you want delivery or pick up you have to have a whole second app wasting space on your phone! I will never submit to that ever I don’t even like social apps requiring me to have multiple apps just to send a message. Do you think I’m gonna do that for a grocery store? Nope So again I do like the savings but this is the MOST limited app I honestly could just clip the coupons and probably be less frustrated and I am every time I try to use the app. If you don’t care about coupons don’t even bother with the app

Lies about delivery availability. I placed a order, told me I could get it delivered today. I think ah, yes, it can save me time and let me enjoy my one day off this week. I place the order to arrive at 7-8pm and right after my card gets charged, I get a notification saying my order will be delivered at 9-10 am. My order, with fruit, milk, ice cream, and eggs; will be delivered while I’m at work until 9pm unless I very simply wait without food and money for food (because I paid for groceries) until 3 days from now. They lie to get your money and squeeze in orders. Thank you Safeway, you really are a sly one…..Edit/reply: I’ll be sure to voice my concern with a support team. Maybe they can put the food in my fridge while I’m at work or the night prior when I should’ve gotten my order. Maybe even cook food the 2 days I had no money to eat….. perhaps even sit in a chat with a bot telling me how I can order food and save with Safeway U instead of a actual person.

Award for Consistently Crashing on Opening. It’s bad enough the Safeway “coupons” (paper, digital, app-based, scannable, …) are so convoluted, but when the app consistently crashes 99% of the 1st and often the 2nd time on opening, it’s a pretty bad experience. The emails sent with active links to clip a coupon never make it across the being clipped. You can’t clip them all at once, so it is either repetitive process for every clip or just ignore the emails and slog through the app to clip coupons. That’s A LOT of effort to save money on (obviously) overpriced items. The app may be more suited for shop-at-home/delivery users, but I want to walk in to the store, with my coupons loaded, see what I’m getting (not molding leftovers delivered) and make the purchase. The remaining convenience is that Safeway is closer to my home,,otherwise Walmart a\sVings without an app is looking more appealing.

I finally upgraded. Big mistake!!!. Well, I used to love Safeway & the App was ok. Now my gas rewards are all gone & I hate the new App. No true way to provide feedback that is actually acknowledged. Now..., Well the Raley’s App works good, my gas rewards are not inadvertently removed or inadvertently used. So, Raley’s wins my business. a - I can usually get an online PU order within 2-3 hours at Raley’s. No waiting for a day or two. b - Almost* every time I order something from Safeway that requires a purchase of 3 or more items to qualify. I only receive 2 of the items & end up paying FULL PRICE. This is very bad customer service. When I order a deal at Raley’s for 3 or more items of some kind & by the time my shopper goes to pick it up it’s unavailable, they substitute it with an equal or better DEAL than the original. c - my Safeway gas rewards are 0, and should be 9. WTHeck? d - there are other things that I don’t care for, but too many to list. *Almost was me being kind. I do not recall ever receiving all three items & getting the advertised discount.

This new update and format is awful. I hate the new layout and navigation of this app since I was forced to update it. The functionality is awful. Can’t believe I am being forced to used this garbage. The response is even worse. Why doesn’t someone take responsibility instead of a boilerplate response. I used to shop at Safeway all the time. I won’t be going unless I have to. It won’t scan products clearly onsale at the store. I have to take a picture of the sale product to show staff and have them manually update. Garbage. Such a disappointment. I’ll be spending my hard earned money elsewhere. Feel free to chat with us on the app? Seriously? So I’m supposed to spend more time potentially exposing myself to covid while shopping to chat with someone because the app won’t properly function? More reason not to shop at your store. Look at all your comments. At what point does someone realize you made a mistake?

New pick up customer. I began using the Safeway Wednesday app to do my weekly shopping in August after moving to the Rita Ranch area. Due to three days a week of dialysis, my schedule became pretty busy. I tried the app after a self check member explained the application and how to used the pick up feature. Being able to sort through the different categories while using my phone instead of pushing a cart seemed appropriate due to my health condition. I tried it and looked it as my associate wheeled my items to the back of my car and LOADED them. I tried to tip her but she said “no thank you” and to just call in about the service. What a great find and thank you Safeway for make retirement easier for a person like myself.

Would be 5 stars. I like everything about our local Safeway. From the staff, to the selection and how the “digital coupons “ can bring the rest of the stores retail prices in line with the best competitors. On the other hand, what I find very aggravating is the overbearing requirement to have to install this app that declares itself that it will use your data, track your location even when the app is not in use. Then having to jump through these hoops or cause a dilemma at the register trying to buy the product at the advertised price without the mandatory tracking device. It hogs space and download time as it is continuously “updated” not to mention the app’s self stated add’l use of your phone’s battery as it maintains connection communicating information every so many mins or hours. All this is required or we have to pay way more for our FOOD. Not consumer goods, FOOD. The app is overbearing, quirky, time consuming and has one main overarching task: The successful training of Safeway and now Albertsons’ customers to follow instructions, allow and then use the mandatory app or not be allowed to buy certain food products at the advertised price. The solution is to NOT REQUIRE THE APP TO BUY FOOD AT THE ADVERTISED PRICE. Why?? Because it’s FOOD…..if it’s advertised for sale then we should be able to buy it without having to be indoctrinated as obedient, controllable cattle. IAMTHEONETHEYCALLELPABLO 😎

This app stopped working. I’ve used this app for years. It’s always been pretty low budget, but you really just need it to work, so I’m good. However, with the latest update, the app completely stopped working. When I try to refill a prescription, I immediately get an error message that says “we’re sorry. Your refill request is taking longer to process than expected. Please check your prescription list to see if it has been filled“. I get this every time, and it shows up immediately after pressing submit. It never shows up on the prescription list as filled. The app simply isn’t processing anything. Safeway paid for this app. Probably not much, but they paid something. It makes me feel bad for them. Sorry Safeway, you got scammed :(

I HATE IT!. The new version of the weekly specials is absolutely terrible! I hate it! I have been using this app for as long as it has been out. When you went to the app on your phone, you could choose a category, go through the listing with pictures, add it to your list, and it shows up there like it was. Now, when you use the regular specials, a copy of the paper add shows up. It’s WAY too small, and if you press on something to put on your list, sure it shows up on the list as all words and percentages. There is no picture. There is no description. No prices! It is terrible! The “Just for You” has remained the same. Thank God!! If it’s not changed back to the RIGHT WAY, I’ll start shopping at Food Max. And Safeway will loose a sale of $200+ each week.

Buggy and unusable. This app has always been buggy, with each new update maybe fixing a big or two only to introduce new ones. Bugs like losing your place in your list, not reliably moving things from unchecked to checked, or terrible stuttering that rendered scrolling a tedious chore. The the latest update completely broke the My List functionality. At first, I still saw my list, but couldn’t move things from checked to unchecked. Then, my list completely disappeared and adding things to it just would not work. So I did something I should have done long ago and downloaded one of the many shared list apps out there that actually cares about a functional, quality list experience. Perhaps Safeway doesn’t care as much about the list functionality as it does using the app to hawk its wares and tout its specials, but they would be smart to create a quality, integrated experience that kept people in their ecosystem. As for me, I am deleting their app.

Don & Cyn. We LOVE Safeway with the variety of O’Organics, organic produce, the on-line coupons (especially the Just for U), and most of all, the GREAT customer service that I do not find at other grocery stores. Thank you for training your staff to always offer to take me to the product I am asking for. I do not always accept but your floor staff ALWAYS gives me eye contact, a smile, and an offer to take me over to the aisle to find whatever I am asking for. No matter how busy they are, they always ask if there is something else they can help me find. I get the sense they are told that their job IS their customer interruptions. At the check out, your checkers are trained to give eye contact, ask how I am doing, and say a word or two. They always say, Thank You Mrs. Patnoe after they read the receipt. At the Martin Way Safeway in Olympia, some have even gotten to know my husband by name before the receipt comes out of the machine. (He’s retired and thinks he is a comedian.) These little courtesies keep us ALWAYS coming back to Safeway even when we are traveling. We do not look for a grocery story, we look for SAFEWAY. You have us hooked and grateful! Thank you!!

Unusable since new update. Previously used this app a lot to discover/uncover new and fantastic discounted items or sometimes even free products. Now it’s very hard to browse to find items because they are all lumped together in one big unwieldy place that makes you swipe forever - this takes way too long. The other option is to not browse but look into categories and dive deeper and deeper and deeper until you see an individual item to see whether it’s a deal you want. So many clicks are necessary now - also takes way too long. So the amount of work needed to find a deal is well … a deal breaker!! The user experience is so bad it’s become unusable. I can’t even tell at a glance (or at all cuz they hid it so well I still can’t find it - I guess I’ll have to check on my paper receipt now to find out) how many reward points I have or how many til the next reward. It’s just not worth it anymore

So Disappointed. I don’t know what they’re done with this app, however it’s nearly impossible to get it to work properly anymore. I receive “special deals“ in emails and when I try to add one of the specials to my card, the link takes me to a webpage instead of the app now. The app consistently tries to change my location; I’m in Colorado yet it will change my location to California, or Idaho. That’s something I have to check each time. Since the email links do not go to the app, I have to open the app, which isn’t any big deal, then I have to scroll through all of the different “Coupons“ in order to find the one I’m looking for. It’s such a waste of time that I rarely ever do it anymore. I have better things to do with my time then to search through hundreds of “coupons“ to find the one I’m looking for. My time is too valuable to waste it this way. If you’re going to send me coupons, at least link them easily up to the app. Otherwise, what good is having the emails sent directly to me, and why bother having the app?

Update is awful, I won’t be using the app. I have similar complaints as Safeway Worker. Idk what happened, but scanning Just4U coupons doesn’t work. I used to be able to type in “free” to see the free item offered every Saturday, then select my store by the area I was near at the time. Now, I can’t select location and I don’t always shop at the same Safeway location, and it won’t offer Albertsons stores. I also can’t easily find a Just4U coupon anymore. If this app isn’t fixed and I can’t change locations nor find the coupon I’m looking for, I won’t use it nor shop at Safeway since I can’t use coupons. Why did you change it and limit features?

Poor accuracy, no Moocho payment support. - The app has a built-in barcode scanner to scan coupons. It is terrible. it doesn't allow sufficient zooming to make many barcodes large enough for it to read, so it often requires fiddling with it into it's no longer worth it. - The main reason I shopped at Safeway was because it supported the Moocho payment service. They unceremoniously dropped support, without even telling their own employees, so I no longer have much of a reason to use Safeway versus other grocery stores in the area like King Soopers, Whole Foods, Sprouts... - On about 80% of my visits, at least one applicable product discount fails to apply. I either miss it, or if I catch it, I need to wait at the customer service line and explain what was missed. The Customer service representatives are always helpful and friendly, but I don't want to have a conversation with them nearly every shopping trip.

It’s pretty good but it could be great. I have been using the Safeway app for years and right now I am pretty happy with it. The grocery list feature is one of the best reusable checklists I’ve seen, and it’s critical to organizing my shopping trips. However, it’s frustrating that the Weekly Ad has been broken in the app for so long; if I want to put items from the ad on my list, I have to do it from the website. Also, the categorization of coupons and ad items is awful; things constantly show up in the wrong department in the list, and it’s been years since the Aisle view of the list was useful. As someone who has worked professionally as both a software tester and taxonomist, I sometimes wish they could hire me to fix it. That said, for all I know, it’s an intentional ploy to keep shoppers in the store longer. I hope that’s not the case.

Outstanding Savings. I am on a limited budget & I know that when I use this App & add everything I locate for any discount available; either I, my husband or daughter can use my ID number & most assuredly there will be a savings of some type. I learned years ago in another state to shop accordingly to the Flier Sales. This way we also know that the produce, deli, seafood &/or bakery are items that are fresh & can save us on the normal or higher prices. It is almost always a savings of approx 38-40%. This way we can try to keep healthy with fresh foods & keep our grocery bills within a limit that is deemed reasonable. I have always been fortunate to find an employee if I have a question to find an item that is on the Safeway App!!!!

Hard to use. I find your app to be very frustrating most of the time I end up putting items in a cart and I don’t even know how that happens instead of adding them to my list! I am 58 and fairly savvy with apps however I have an 80 year year-old mother who would never be able to use this app and it would be extremely frustrating for her. I think it discriminates against seniors in a big way. Also there’s so many things that you have to scan when you’re going through the store and add them to your app if you want to get the best discount this just takes way too much time and it’s super frustrating. A lot of the time you can’t get the item to scan and load to your phone. I liked it that you have a Safeway card just give us the best deals may be a side deal for customers like you deals is fine but the sale items just give it to everybody for crying out loud.

Needs an update badly. I used to love this app but it has really gone downhill as of late. When I attempted to place my delivery order, the app crashed 6 times! Then when I tried to change my credit card information, I couldn’t even read the box where you enter the numbers. It kept drifting upwards out of site. Also, the keyboard wouldn’t appear until I kept turning my iPad from landscape to portrait. When the keyboard finally appeared, it appeared in portrait mode even though I was in landscape mode. Then when I tried to switch orientation so that the app matched the keyboard, it was stuck in landscape mode. I finally got it finished but it was difficult. Please fix the app Safeway!

If only I realized a long time ago that I could shop this way!. This was just as good and then many ways better than being in the store. It’s not perfectly easy to use but it is easy since I am a senior citizen who is currently not able to drive this is a godsend and I did a better job shopping because I could take my time doing it less pressure than in the store even though I’ll be driving soon I think I prefer to shop this way it’s worth the small delivery fee not to have to go to the store and be exposed to people who haven’t had their flu shots. It’s nice the website is set up to be friendly like a nice person is talking to me. I know this is a little more expensive than going to a bargain store but it’s so much less stressful and I got everything I wanted no problems.

Change-for-Change-sake...I'm out. I realize the programmers need to qualify their reason for a weekly paycheck. Hence this newest version of the App...what was wrong with the previous version?...I have deleted several Apps in my time for the exact reason. The replacement of the very easy to maneuver Categories with the very old fashioned style of the weekly flyer advertisements is perplexing...what part of pinching and/or expanding on an ipad, much less on a phone, seemed like an improvement? Three times now since this update launched the "stackable coupons" feature has failed me at the checkout...we all know the frustration and embarrassment of challenging the cashier/total at the time of checkout, so I needed to return to my car, go over the receipt, double-check the App, then go back into the store, go to Customer Service, wait for help and explain the discrepancies...all three times I was correct, the App was incorrect and I wasted several unnecessary minutes of my life. The worst of the changes is the My List part...items DO NOT delete when expired!?!...previously, of course, they did...if you do not stay up to date & manually delete these items they will remain on your list...this has caused agita at the checkstand. All this is for not as I have deleted the App & will now do 100% of my shopping at Trader Joes...no sales, no coupons, no App...maybe will spend a bit more but will more than make up for it in less frustration.

A Pain in the App. I finally got tired of paying top dollar and downloaded the Safeway App. I guess Big Brother needs to know what I eat so he can make the world a better place. It’s cumbersome to have to shop with a device in hand while searching for a specific item on the screen just to save a few cents. Needing the app once or twice in a trip, and for checkout is tolerable; needing the app as a part of regular shopping is over the top. The frustration is compounded when the discount isn’t applied at checkout which happened today with a bag of clementines. Further frustration when I called Customer Service and was on hold for thirty minutes. Suggestion. . . Streamline the app so that it knows which store I’m in, load that store’s specific deals, and apply ALL the discounts automatically just for being logged in. Remember KISS? “KEEP IT SIMPLE SAFEWAY”.

Grocery Shopping With Coupons Made Easy. Haven't ever been good about clipping and using coupons. Safeway's application saves me a lot of time and logistics by bringing it all together in this application. Now I can clip coupons, see sales, get free offers just for me, and track gas rewards in one easy to use iphone application. It even reminds me when something is free, and allows me to add in store unadvertised savings with a simple scan. A must have application for anyone who wants life to be easier and to keep grocery shopping simple and easy. I especially appreciate this program every time I fill up my tank at a Safeway Gas station where I usually save $1 per gallon. Every $ counts in my budget, and Safeway really goes an extra mike helping me keep money and savings in my wallet!

Trouble with recent update - edited. -EDIT- After my initial issue, I uninstalled and reinstalled the app. I’m happy to say that the meal planning feature is still functional! Thank you, Safeway, for your response! I’m so pleased that my favorite meal planning app is still my favorite. :) -ORIGINAL- I used the Safeway app to meal plan and shop for pickup ALL the time. Such a huge part of my weekly routine! Since the most recent update however, I cannot even find the recipe section anymore. Did they get rid of it?? It’s slow to load any pages in the app, which honestly I could deal with a little better. But losing the recipes and “shop for ingredients” feature is such a huge bummer!

Digital coupons. I like the Safeway app to use to get coupons. I’ve saved a ton of money using the coupons. I only have one complaint. When using the coupons you really have to read the fine print and exclusions, how many you needed to buy and what size. I have often made the mistake of doing so and purchasing the wrong product and unable to use coupon. Also I will occasionally get a free offer coupon for a product. Most of the time I can never find the product or my store doesn’t even carry that particular product. I would like to request a simplified description clearly explanation of the coupon. It would save more time and frustration. Other than that I recommend using the app to my friends and coworkers.

Landscape. Landscape. Landscape. If it won’t run in landscape it won’t work for me. Your response to another reviewer was to visit your accessibility page, which looks like it hasn’t been updated since July 2019. I don’t see any assistance on that page. The statement says you will “substantially” comply with industry standard. Why not 100%? What, you don’t want my money? I’ve been telling others how much better your app is than the app of your competitor, Raley’s, because it’s usable in landscape. Looks like you are copying theirs. Bad idea. It’s an inferior app for other reasons too. If you take away my current app and force this so-called upgrade, you may lose my business. I spend upwards of $200 on most orders. Think about it. I’m not alone. People with vision problems gotta eat like everybody else.

Not sure what’s happening…. I have used Safeways app religiously to player pickup orders for well over a year not but randomly in the last month it’s been telling me my Safeway store doesn’t participate in grocery pickup. The first time it happened I gave it a few days thinking it was a glitch then in grocery order day it was still saying the same thing. I thought maybe it was still just a glitch so I deleted the app and immediately downloaded again and logged back in and sure enough it worked. Two weeks later it’s happening again only this time I have deleted it three times and logged back in and each time it’s telling me the same thing that my local store does not yet do grocery pickup. Super frustrating especially the week leading up to thanksgiving.

I hate this new app. The new app has turned me from an almost exclusively Safeway shopper into a last resort Safeway shopper. The in-store personnel are helpful, but after several times of my “just4u” deals not coming through they told me you have to clip the coupon AND go to your list and select it. If it’s true you have to take this additional step (I haven’t tried it start to finish yet), that is bad UX design. And while not a big deal in the scheme of things, it’s enough to keep me out of the store. Also, I scan items at the store to check their price and sometimes they ring up differently at the register. I shop deliberately and on a budget so this is frustrating. For instance I might not have chosen to purchase a product if I’d known it was $1 more than it said when I scanned it. Etc.

Avoid. First, the Safeway to which I have access is absolutely horrible. They sell past due date items. The produce is rotten half the time. Bakery items are covered in bugs more often than not. Too many staff members are beyond rude, they’re down right abusive to customers. That aside, the app is horrible. It constantly sends reminders and “deals” that are mostly useless. Worse, once you start getting this spam, you can’t make it stop. No matter how many times you unsubscribe, now matter how long you wait past the period the unsubscribe page says you need to wait before changes to your email settings kick in, the spam just keeps coming, and coming, and coming. Safeway is even worse than LinkedIn with respect to getting it to stop filling your email in box after doing every possible thing to get it to stop. I know, it’s hard to imagine such thing is even possible. Unfortunately, it’s not just possible... it’s a given. Shame on you, Safeway. Shame!

Shady Privacy Practices and Incompetent Search. Why would anyone waste time using this app, for the few pennies it might save? In a deliberate ploy to prevent you from paying the lowest current price, Safeway makes you search twice, once for a product and another time for coupons applicable to that product. If you don't search twice and then "clip" the virtual coupons, you pay an inflated price. Also inexcusable is the fact that, every time you search for a brand or product that comes in multiple sizes, you have to change your search order again. Even when I go to the trouble of choosing "Price, Low to High" and turning off "Include Out of stock" (why anyone would want to see things that are out of stock is beyond me!) each time, the results are sorted randomly, with high and low prices (and thus, big and small sizes) mixed. This makes it very inconvenient to compare unit prices. Last but not least, it's disturbing that Safeway keeps -- forever -- a record of everything I've bought. If I don't allow them that, then I an forced to pay inflated prices. My advice? Pick a grocery store with transparent pricing, that doesn't force you to give up your privacy, and that has a functional app (or no app at all, because each item has only one, fair, constant price, and that's the price you see on the shelf)!

Too many ways to make sure you are getting the best price. I wish there were a simpler way to make sure I am getting the best discounts when I shop at Safeway. I use my card, but then I must check and see if the sale is “Just for U” then I have to do that on my phone in the store (IF there is coverage) Also I must be sure to check if I have bought enough items to qualify for the discount. Often I am not even sure how the items are “grouped”. MANY times I have returned home and realized I did not get the price I thought I was getting. Also a few times the “50% Off” sticker was not seen by the checker. I try to group those all at the end, but when navigating everything else occasionally I miss one. I sound like an old hag, complaining about saving money-lol ... but it is frustrating. I long for the “old days” of just clipping coupons and knowing what the bottom line is going to be.

Little flaws that could easily be fixed. When you use a one-time-only deal, the app does not delete it so it looks like the deal is still available. There are often multiple listings of the same item within the same category. Just4U will sometimes include multiple prices for the same item. It's not always clear which price you will get at the checkout. The app will sometimes promote a free item in Just4U but it's difficult to locate that item within the app. As with many apps, it feels like the coders have never used any apps even remotely like the one they wrote. And the people who decide what the app should do and how it should function never use it either. Since you are required to choose a specific store location, why can't the app tell you which aisle the product is found? (Home Depot does and I think Target does too.) At least the app should tell you which department stocks it (e.g. Deli vs somewhere else in the store).

Still needs improvement. The app is useful up to a point. It provides store information as well as keeping track of my digital coupons and earned rewards. Where it falls short is with basic product information. If I have a particular location chosen as “My Store” and I search for a product or add it to my shopping “List”, then the app should tell me in what aisle it’s located. (I have had to find an employee to help me find the napkins.) If I scan a product’s barcode, then the app should tell me the price. Instead, the app adds the product to my shopping “List”. That’s absolutely backwards - nobody makes a list AFTER adding a product to their cart! Safeway’s major competitor’s app gives a product’s aisle location and price, as well as identifying sale prices!

Diamond experience. My first time using the buy and pick up app. Worked great, however the best part was the service and kindness of the young lady who helped me. Her name is Diamond and she is a precious one. No pun intended. She in my opinion is the employee that every business desires and Safeway in the country Club store is blessed to have her. She exemplifies whatever is going right and she is so very helpful. I am 72 and technically challenged and she helped me immensely. You definitely will not be disappointed with her. I don’t know how many stars can be given to someone but they are not enough to because she is in a league of her own and beyond measurement. Not enough stars in the universe to give her. This is my opinion but I think I am right. Jim

Like safeway this app is a joke. Rarely works and the weekly add section the genius brain trust at Albertsons chose visual or functionality and much like their mistakes when buying safeway and rather than uplifting the Albertsons brand by emulating the product they bought they decided to take their purchase and of a reputable company and turn it into the garbage that is Albertsons. They could’ve used the successful model in place for safeway back when the name safeway had value that is but instead they chose to turn Safeway’s into Albertsons but keep the popular name since they’re unable to see that the safeway name wasn’t popular and well known simply because it had been around awhile but because it put in the time and work to make itself a brand people could depend on. This app is the perfect example of what happens when you have style and no substance. The app looks pretty but it functionality makes it worthless garbage much like the way the name safeway is now.

Update 👎. The new update is more difficult to navigate. The combination of ordering for pick up and just shopping for deals has made the site worthless for just shopping for deals and making a shopping list. The scanning function is poor at best. Quite often it will not scan the sale barcodes in the store. The website also crashes frequently while shopping making it impossible to add special deals or digital coupons. I would have given the old version 4.5 stars! I really don’t use the app anymore other than when I attempt to scan a digital coupon. And I have had to take screenshots to take to the register because they either won’t scan the item or it says it cannot find the item. Oh my goodness now I can’t even leave a review because every imaginable nickname has been taken!

Wasting my time!. I usually order once every 2 weeks so the orders for my family tend to be large. The order that was supposed to come yesterday showed up as 2 bags. Only 11 out of the 113 items I paid for actually showed up. I called customer service and after being on hold for 10 minutes got to talk to a real person who tried to contact the store to find out what happened and could finally only reorder the missing items to show up the next day. Cut to the next day when the order is now supposed to show up between 5pm and 7pm and it’s now 7:20pm. I call customer service again and hold for 20 mins. Now the person says the order looks like it’s running late and I can cancel or wait. My family needs the food so I decide to wait. BIG MISTAKE! I’m now sitting and waiting still at 10pm when I need to be up at 5 tomorrow. I thought this app would save me time, but it’s done the opposite. Totally unreliable so not worth it!

Trouble with click and clip functions. I can never get this feature to work. I want to click coupons but it simply won’t let me. I update my apps automatically and still no luck plus I am using a iPhone 11 which is the most current available model. Also the list which I routinely use doesn’t always give me the correct price and I have to go back to customer service. Depending on who is there, I often get some negative attitude from some of the clerks and they are not very happy when I have to remind them about what their own policy is about overcharges despite it being posted right there. It’s like they want to try and shortchange you again. Sometimes they have some “funny math” and need to have it explained where I see am am being shorted. The store is conveniently located for me and I generally trust their quality but I shop the specials but they are generally higher priced than other stores.

Forced to use a broken app.. This app is garbage. It constantly crashes, removes stuff from your grocery list, signs you out while you are shopping; and if you try to get around it by going to their website it forces you back to it. It left the web and forced my app open to shop. If that wasn’t the worse thing is I’m constantly missing items I ordered and from every delivery. Not blaming the driver either it, when I go to check receipts before I file a complaint its not there or its on the very bottom of an email saying they didn’t have it. That’s fine. My issue is with stuff I added to my list at the very beginning not being there or on my receipt to see what happen. It crashed 4 times yesterday Valentine’s Day. I’ve complained about this issue for over a year now. Went to the website to try to avoid it and couldn’t. About to lose a loyal customer cause they can’t get on the ball.

The app setup is confusing. App didn’t work. All I really care about is checking my rewards balance. My wife, myself, my kids all use the same phone number, our home phone number when we shop at Safeway. We’ve been doing that for years. Not about to change. During setup the app asked for my rewards number. Typed that in. Said it was invalid. My only option was to skip that step. Was asked for my phone number. Gave it my cell phone number which I thought made sense since I’m installing the App in my phone. After setup, no access to my rewards. Tried to change the number to my home phone which as I mentioned is used by my family for our rewards. Got another error with a 1-800 number to call for help. I waited on hold for a couple of minutes. I have no patience for that sort of thing. The phone call could be easily avoided if you built a better application. Other companies around here to shop at and get gas discounts so I deleted the app

Using rewards for gas. 1) Besides using your rewards for groceries, it would be much better if you can use 1 reward for $.20 off per gallon up to 12.5 gallons instead of $.10 off per gallon for 25 gallons since the 2015 model cars and up have made their gas tanks 1.5 to 3 gallons smaller. Since not all vehicles can put in 20-25 gallons of gas, you are favoring those who have limousine, big truck or SUV with larger gas tanks to save more on gas than the cars. 2) You should be able to carryover up to 25 rewards at the end of each month with no expiration date. 3) Allow your customers to choose how many rewards you want to use when you fill up gas in your car. I think these suggestions would benefit all your customers. Maybe these suggestions are ridiculous to you but “Thank You” for your time.

I am struggling with the changes on the app. I liked having the list beside the offers. If it’s available that way I have not been able to find it. Pictures often do not go with the product. I continue to struggle with the app since it was changed. Was that 6 months or more ago? When you add club items they just come in at the top of the list with no helpful descriptions. They used to integrate in with the rest of the list categories, with pictures, prices etc and leave the list when they become dated. Just like the Just4u items. The changes made the app worse not better. I wrote the above a number of months ago. Unfortunately, the same issues still exist. I feel that the app worked better in the past. But, I have used similar apps from other markets and Safeway’s is definitely better than others.

WORST APP EVER for pharmacy!!. Not once have i EVER had an app like the safeway app that has to be deleted & reinstalled almost every time you use it because the Pharmacy menu section in the app completely disappears from the menu & the app ALL THE TIME & the ONLY way to get it back is to delete the app, power cycle iPhone, reinstall the app, have to do the 2 factor cr@p, login again, passcode, then just maybe u might see your list of medications & other pharmacy related options & settings. Biggest pain in the u know what when all i need usually is to check the status of my meds which SHOULD take only 1 minute NOT 10 mins or more after the above mentioned steps i have to go thru nearly every single time. In less than 24 hours i had to delete the app & reinstall yet again even just to use pharmacy in the app. There really needs to be a separate Safeway Pharmacy App. PLEASE at least fix the Pharmacy part of the current Safeway app asap. Thanks!

Great app for savings!. Safeway is my local Grocery store, so I go there for convenience but also because I’m always saving! I use my membership card to get savings, and then doubled up with my just for u app, it definitely pays off to have both! I get excited when I earn free items, or get a good deal on quality things that my family and I use.. I know there is a big chain that a lot of people think has the best deals, but honestly, I don’t love there products, at Safeway I know I’m getting quality food/meat/organic and gaining points towards free or discounted items and gas! I’m lucky they are conveniently close.. today I’m trying out there drive up grocery service (using a coupon I get money off the first service!) so we will see how it goes! Thanks Safeway

Never thought I would enjoy shopping . I. I am actually excited when I go shopping now. The other day I have gotten a half gallon of orange juice for free. That random stuff it’s like a reward. Years ago I was shopping at Safeway in Glendale Arizona and really needed an 8 lb prime rib for Christmas dinner. To my amazement I was a day short from getting 2 dollars less per lb on the prime rib. That day I told the manager I had to buy it that day. And could not wait till the next day for the 2 dollar per lb savings. Lol lol omg the butcher manager gave me an 8 lb freshly trimmed black angus select prime rib for free. Flipping blew me away. Now that I live in Alaska now a big change from Arizona I find the folks at Safeway in Fairbanks are just as warm and helping as in Arizona. Been here 7 months now. And I still feel at home. Thanks Safeway.... Charles mccowan