Vault - Hide photos & videos App Reviews

VERSION
4.6.15
SCORE
4.1
TOTAL RATINGS
7,660
PRICE
Free

Vault - Hide photos & videos App Description & Overview

What is vault - hide photos & videos app? The best app to protect and hide your private photos & videos.
Over millions of people trust Vault to keep their photos & videos hidden.
Vault can back up all your photos & videos on Cloud.
Years of professional mobile security services ensure the most reliable personal privacy protection.
===Why Vault?===
[Convenient Privacy Protection]
- Space encryption. Access app with personal digital password
- Also support unlock your Vault with Touch ID
- Bulk photos and videos import and intelligent folder management keep your phone organized
- Newly taken photos can be immediately encrypted and saved rather than showing up in your photo album
- Password for photos and videos can be cancelled anytime
- Save your favorite photos from web to Vault
-When you face down the screen, Vault will exit and another app will be launched
[Unique Premium Services]
- When an intruder tries to access your Vault with a wrong password, a photo of his/her face will be taken and recorded
- The app disguises itself as the Camera and show the picture taking interface
- Private Cloud Space. Data will be automatically backed up to your personal Cloud Space

[VAULT PRO PRICING & TERMS]
For Vault Pro, the following subscriptions are offered:
• 1 month for $2.99

• 3month for $7.99

• 12 months for $19.99
The above prices are for U.S. customers. Pricing in other countries may vary, and charges may be converted to your local currency depending on your country of residence.
– information about the auto-renewable nature of the subscription
Your subscription automatically renews 24 hours prior to the end of the subscription term unless auto-renewal is turned off. Subscription renewals cost the same amount as the original subscription, and your credit card will be charged through your iTunes account at confirmation of purchase.

You may turn off auto-renewal at any time after purchase by going to your iTunes Account Settings, but refunds will not be given for any unused portion of the term.

For additional information,please read our Privacy policy and Terms(https://lexing.tech).
– links to the privacy policy and terms of use:
Privacy Policy: https://lexing.tech/privacy.html
Terms of Service: https://lexing.tech/eula.html

[Tips]
Vault team highly value your privacy and aims to provide a safe and reliable space for your privacy. We are willing to accept all user feedback. If you have any questions about the product, please Email us: vault@nq.com. We’re looking forward to hearing from you.

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App Name Vault - Hide photos & videos
Category Productivity
Published
Updated 04 December 2023, Monday
File Size 37.04 MB

Vault - Hide photos & videos Comments & Reviews 2024

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Lost Photos. I upgraded my iPhone from the 7Plus to the 13Pro and when the cellular carriers transferred over all my data, everything transferred well except for everything I had stored in the vault app! Any solutions?

Help. It’s a great app and I’ve been using it for years, quite secured but mine suddenly crashed( surprisingly ) and it contains a lot of my personal docs and since then it doesn’t open and crashes. I can’t even access my data. I hope maintenance can do something about this

Can’t access my photos. I’m sure I’m entering the correct password however I still can’t get access to my photos ai keep trying and trying to enter the password and this app stayed on the keypad screen and doesn’t bring me to the forgot password.. I guess my pics are gone..😡😡

Will not auto renew even when you paid.. This past December the charge for this app was taken from me via the Apple App Store. Even though I auto renewed, I lost my premium status and am now a basic member. I have sent several emails to correct the situation, but not one response was received by me. I would like to retrieve my fake vault materials, but it appears that NQ Vault has abandoned their commitment to serving their customers and providing paid services as in their customer service agreement promises with contract. Very disappointing!

Great app. Been using this app for several years and for me there’s been no problem until today. Now when I try to import photos from my recent album the app shuts down. I’m using an iPhone 11 Pro Max with iOS 13.6 beta which I suspect may be causing this. Anyone else experience this?

Won’t open anymore. This app came in pretty handy from time to time when i needed somewhere to store some photos but as time went on my app got progressively worse. It all worked great at the beginning but then my first non fixable issue that i had was that every time i tried to import a photo the app would crash. So after that point i couldn’t import a single photo. Another issue i have now is that the app won’t open and doesn’t stay on longer than 1 second before it crashes. I have offloaded the app several times and tried several different fixes in order to get it to work but nothing has worked. Overall it was a pretty neat app at this stage i can’t even use it

Can’t import pictures anymore. In the beginning I loved this app I was able to import pictures and videos now all of a sudden I can’t import pictures anymore just videos has anyone else ever had this problem and if so what did you have to do to resolve the issue?

Cloud backup doesn’t work. I have tried several times to backup my photos and videos and it keeps crapping out on me and then wants to start over each time. I bar 9 GB and it takes hours and I have tried at different locations with high speed WiFi. Other than that it’s a good app. I’m giving it a low rating because I feel this is an incredibly important feature and I’m now considering using something else.

Can’t recover my Photos or videos. I’ve been using this ad says they three when I downloaded it it was good everything until my phone got wet so I went to premium and uploaded all my photos and videos and then switch my phone when I try to login it won’t let me login saying that my account was not found I try to contact this ad but it gives me a number from mother country I try sending them a email is been the week and I having get an answer for them so I believe that I’ll be losing all my photos and my videos that I have in my previous phone

Good but not good now. I used this app on and off for the past few years and worked perfectly fine. However, in the past week or so I’ve ran into an issue importing photos onto it now. Videos work and get transferred perfectly fine; when I go to import photos, I select them and hit the “import” button, but the app just crashes. I tried opening a new folder, but the same problem occurred. Please update

It does its job.. Nothing more Nothing less I am so grateful that it allows me to redownload the photos. It’s very easy to use if you simply want to store photos and videos. The social sharing photos part of the app is not wanted or necessary, but ultimately does not bother me. I don’t have the premium feature but I am very happy. The app does what it says it will do.

Won’t Upload. I’ve been trying forever to contact someone about problems with my app, I have been trying to upload videos and pictures but it won’t allow me too it’s telling me to upgrade to the Premier and I have had a subscription for over two years and it still won’t upload new videos and pictures and it is virtually impossible to get in touch with anyone, I have tried several times to contact them about my issues but no one will respond back

Can’t sign in to my account. This app was great for sometime until recently as mentioned in other reviews, for some reason after downloading the app and trying to sign in, it keeps displaying an error message “network error”. I have a perfectly good connection to the internet from WiFi and am unsure as to why the app is not able to connect to the internet, I’m on IOS and it doesn’t seem to get fixed via installing and uninstalling. Please fix and I’ll rate 5 stars.

Pretty good w/ some bugs but for the most part really great. I’ve used this app for almost a decade now, it’s supported me from iPhone4S up to the iPhone13, occasionally there will be some problems if when over 20 or so GB worth of photos and/or videos. But so long as it’s kept below 20GB it’s fine. My only wish is that someday it will support gifs

Beyond Disappointed.. Flabbergasted with anger. I used this app for many years & recently could no gain access to my videos & pictures I had saved. Forced to go premium to try to resolve the issue with a prayer only to ultimately fail. I upgraded after months of trying to get this company to help via email. As I retired to retrieve my saved Vids & Pic. This company downloaded the same 5 or so pics I’ve 4,000 times. As if a slap in the face waiting this long for help wasn’t enough.. I suggest you use other online options to save your important Vids & Pics. It is not worth trusting in this company. In the end you “will” be disappointed

Disappointed. I have been using the app for years with no issues. Everything was great, but recently imports crashed the app. I paid for a year subscription trying to resolve the issue and it still crashed over and over again. I tried reinstalling and LOST EVERYTHING I had saved over the years. Tried contacting support and received no response.

Help! Photo Permissions. I just uogrades to the XS Max and am having trouble saving photos from my vault to my phone. Even though I granted photo access permission when I installed Vault, when trying to save a photos I am getting the error message that it does not have permission to access my photos on the phone. When I got to Settings>Privacy>Photos, the Vault is not listed an an app that has been granted permission even though I gave it permission at the in-app prompt. So how do I get my phone/app in sync so that I can save my photos?

Go another route. I’ve had a premium membership since day one and everything was good until recently. The app was giving me issues so I tried reinstalling it. It wasn’t allowing me to login to recover my account because it said my password was incorrect. When I tried doing “forgot password” and every time I put my email in it said my account didn’t exist. I’ve tried contact the company via email and it’s been 4 days without response despite the fact they advertise they have 24/7 customer support. I’ve tried looking their phone number up online and all the contact info is deactivated. Needless to say alllll my sensitive photos and videos are gone now and I have no way to recover them. I’d expect more from a company found in the Apple App Store!

Having trouble resetting my password. I love this app now all of a sudden I was logout and can not log back in I can’t even reset my password when I press forgot password it just continuously shows blank screen and a refresh button that won’t refresh I’ll be able to give 5 stars when I am able to get back into my account

Glitchy. Do not forget your password or you’ll be locked out for good. There was a day the sound wasn’t working, so I tried restoring the app and couldn’t remember my password to log back in. The link to reset the password is broken and there’s no customer service to reach for support. Besides this the Vault is great! I love how it will automatically delete any photo or video from your phone after storing them. Just don’t get locked out or they’ll be gone for good.

Adilw. Do you still provide support for this app? I have bee using this app for few years and is working very good, but since last few days when I try to import photo to the vault, it suddenly shuts down without showing any error. Could you please check the error and fix the bug.

Vault app not opening. Iv been using this past 5 years never had any problems just today it stopped working it does not open anymore Please resolve it i need my data

APP CRASHES. For the most part this app has been on point. But here in the last month or so, it crashes when importing photos. Please do something about this ASAP. A lot of us rely on this app to keep photos safe. I’m giving you guys 4 stars, would’ve been 5 if this problem didn’t exist. But also I see no feedback from you guys letting us know anything, or even if you’ll know this problem exist. I’m giving you’ll 30 more days to resolve and then I’m deleting. Thanks in advance.

Make it compatible with iphone 12 pro max please. The app is pretty good i love it, i have been using it for over 4 years but I switched to the new iPhone and the app isn’t opening , please do something i dont wanna lose my photos and videos:((

Requesting assistance for password recovery. Team, i did forget my password, and I am unable to get into the application, there is no button to forgot password or reset password, would you be able to assist in recording my password for my app?

CApp Keeps Crashing. So I’ve been looking at all the reviews to see if I was the only person having this issue. Why is it that everyone that’s downloaded this app is having issues and the developers of NQ Vault are not answering for this issue. I guess they don’t care about anyone having issues and they don’t care about assisting anyone here. If I find a better app, I’ll be sure to put it here in the reviews so NQ Vault can see who they are loosing their customer too.

What’s going on?! HELP. I’ve been happily using this app for over two years and all of the sudden it crashes after the iOS update. I have so many pictures and videos in there that I’m anxious about losing. I deleted the ap and then reinstalled it in the hopes that would fix the issue but now I can’t even log back in. There’s is no clear support email only a “give us your feedback link”. Please advise your premium users what’s going on.

Will not import. I have been using this app for at least 2 to 5 years. I am not able to import photos. I upgraded to premium to see if it will work and it still does not work. When I click on the photo and hit import it kicks me out of the apps. There is no need to have an apps on my phone if it does not work. I have spent 2 hours trying to make this work and I have not been successful. Please help or refund my purchase.

Data theft! Fraudulent support! You’ll lose everything.. I’ve been a long time premium member. DO NOT TRUST this app or company to safeguard your memories! As a premium member, I have been attempting to restore my private files after moving to a new iPhone for nearly a year. The app has failed at every attempt to restore them. I have contacted them to resolve this repeatedly. They have yet to even respond, much less resolve anything.

Tips. My Vault had been crashing recently. I had files about 10 GB but unfortunately i lost it when i deleted the app and i didn’t have a backup as well. Later, after looking in the app for several hours i found out what was the real problem of the app for crashing like that. It was themes. If you change your default theme to a new theme(i am talking about some themes not all of them), the app is going to crash next time you try to open it. So please never try to change your default theme.

Vault is STUCK!. I have had the Vault app for years, and this is my first time having this specific problem. I am trying to put the pictures back in my phone photo album from the app, but it is stuck. I selected 30 pictures, and clicked upload to photo album. It only uploaded the first picture out of the 30. Every time I go to open the app, it’s says “1/30 complete” and then it immediately closes the app and goes back to the Home Screen of my phone. When I go to my phone gallery to see if any pictures are uploaded, it only uploads that first picture. I have logged back into the vault app about 10 times and it keeps doing the same thing. When I checked my phone gallery, it has 10 copies of that same first photo. So every time I open the app, it immediately closes and another copy of the first photo is added to my phone gallery. Before attempting to upload all 30 of the photos, I individually added one and it worked perfectly fine. Then I did one more, and it worked. So then I tried to do 30 at a time and now it’s stuck. I want to delete it and then reinstall it, but I’ll lose all of my photos!

WARNINGS. WARNINGS WARNINGS WARNINGS For those who would like to keep their photos & videos in a safe place then this is wrong App to use. I have saved all my videos & photos in this App and soon after all of them can't be accessed!!! I have contacted NQ with a corresponded that last for a nearly 2 weeks they have suddenly ignored me and won't respond to my emails. Be carful with this App if you really care about all your videos & photos. I thought I should share my experience with the reviewers.

App is garbage. Tons of bugs and issues. Fundamentally the app is flawed. The way things are set up as if to hide where you fill things out or how to correct an issue. It’s a pain to navigate. They tried to have me renew my subscription three times after I bought it, Mind you I downloaded this app 15 mins ago. It feels outdated in the way things are structured. A waste, there are better vaults out there. Really irritating, will be trying another one.

WARNING ++BUYERS BEWARE ++ SCAM. Used this premium service and uploaded sensitive photos and videos only to lose them after renewing my premium service and changing phones. I can’t sign into my original account NOR will anyone from the service “department” respond to an email. I’m starting to suspect the company will use my content.

THIS APP STEALS $$$$. I just got the app and paid for the premium. I tried saving photos and videos in the app but after I select the pictures or videos the app force closes. I tired going to the app support but I can’t even open the website to get help on what might be wrong. PLEASE HELP. other mid just like a refund. UPDATE*** I haven’t even gotten the app fixed. No one responds. And I paid for the premium version. I honestly would like to have a refund cause I can’t even save my photos on the app. Every time I try, the app force closes on me ! This app just stole my money !

I WANT MY PICTURES BACK!. So I’ve been using this app for about 5 months to hide my wedding dress pictures and I recently got a new phone so I had to download everything over again, anyways so I signed into my account and all of my pictures were gone! Shouldn’t they have been saved on the app??? Or am I missing something, I thought by having the account it would keep my photos on there no matter what device I used to access my account! Now I don’t have any of my wedding dress pictures which were really important to me! Tell me there is a way to fix this!

Problem. Its a great app. I have been using it over 3 years. Since the last update of the iPhone, I tried to upload a photo but it crashes. I tried several time but it kicks me out of the app. I dont know if its compatible with the new update or not. Hopefully you can fix it asap. Thanks!

HELP. it’s a good app for the most part , i’ve been using for a while now , premium too . i just noticed that you can add live photo’s & view them as live photos in the app too which is cool . my only problem is that the cloud backup always fails & has been for months if not over a year . it’ll load all the way to 100% & say ‘ failed do to network issue ‘ & ‘ failed due to unknown errors ‘ in the backups log , when i know my network is fine . also all of a sudden i can’t add anything & its done this before . it’ll say it added & ask to delete original , but content isn’t added . if i can’t backup my content how am i supposed to delete & redownload if that’s a solution ? PLEASE HELP DEVELOPER , IM A MOSTLY SATISFIED CUSTOMER .

Good app. Can you make it where it starts at the most recent pictures and not all the way at the oldest photos? That would be much easier to import newer photos without having to scroll all the way down the photos.

Needs improvement. It does what it does yes. But when you hit the plus sign to add photos it takes you to the bottom of your photo feed which can be however many years ago and you have to scroll scroll scroll scroll until you get to todays photos. It seems like the developer would have it pull up the most recent photos first, not the oldest. That is a pain.

Good while it worked. I am not sure what has gone wrong after a week of not using the app, now the logo flashes and exists. I have tons of pictures in the app not sure where they are and how to recover them. This happened before too but an update fixed it. UPDATE: after today’s update, still does not run on iPhone 13 Pro. Crashes immediately. UPDATE Dec 2023, there was an update yesterday but still the same, app crashes as soon as it comes up. Need urgent help.

Awful. Terrible. Useless.. So many issues with this app: 1) It crashes whenever you try to import any new pictures into your vault, making it utterly useless. 2) When you export pictures from your vault back to your iPhone’s photo album, the original date/time info is lost, which makes the photo(s) show up out of place chronologically. 3) The interface is cluttered with intrusive ads, making it annoying to use. 4) There hasn’t been a new version or any bugs fixes in over a year. Maybe the developers have given up on it. Users should follow suit and avoid this app like the plague.

Non transfer. I’m mad at this app because every time you change your phone you loose everything this is my second time loosing all my photos , it’s not safe to use this app especially if you have photos you uploaded and deleted on your phone if your phone is stolen or you decided to upgrade kiss everything goodbye , there is no one to talk to about it no customer service no reply to feed no reply to review NOTHING IF I COULD GIVE THEM Zero star I would because I have lost 3 years of photos that were important while I’m paying money yearly to make sure those photos are kept safely not happy at all so not use this app PERIOD.

App crashing constantly. I’ve loved this app up until recently. Now, every time I go to launch the app, it crashes before it begins to load. It basically flashes on my screen and goes away. It doesn’t even show up in my open apps. I’m using iPhone 12 Pro Max. Before, I was using iPhone 11 plus and it worked fine on that device. I tried the app support and it goes to open a page in the browser and it just remains blank. Nothing is even trying to load. Please fix this so that I can get access to my photos and videos. I’ll change my review once I get access to my stuff.

Is this another form of Fraud. I have made every attempt of sending messages & emails about the issue that I’m not getting the use of my service. For over 2 yrs I have been paying 9.99 every 3 months for premium but not getting premium service. I cannot store any videos, pictures or messages. I cannot do anything without the app prompting me to upgrade to premium. Even if I choose the option I get the error message that I’m currently a customer of premium. Can someone please assist me, the only reason I have not deleted this app is because I do not want to loose my pictures & videos that I do have stored.

Don’t do it. The app worked perfectly the first 3 years. However for the past 2 years the Premium account has not worked. They’re has been no backing up of data and I constantly get an error message when i sign j to my account. No one has answered a single email in almost 2 years. I cannot get any help!! Your items will be held hostage while you pay for services you do not receive. Even when working properly the upload process shows your items in backwards order. Use an app where you don’t have to chase the developer, who appears to be in China.

Functional. Does its job but kinda glitchy. Crashes fairly often and premium is too expensive. But it works well to keep mine and the wife’s adult fun with friends pics and videos safe from the kids finding them

What’s going on!!!!. So I’ve had Vault for over 6 years, recently I have noticed anytime I try to save a picture or video from my phone to the Vault the app crashes every time,I backed up ALL my stuff to the Vault cloud,deleted the app re-installed it and when I went to retrieve from the cloud it was the 1save I’ve ever did!!not my current one...I need these issues fixed ASAP because I paid for the premium account

Can’t access any saved videos and does not play. Last year I had purchased the premium package but found it to be useless since I can’t access, play or export any of my videos?! I get an error message “Export Failed cannot Export file because the system does not support these types of files” and I received no response back when I reported this issue months ago! It still does not work and still waiting for an answer!!

does not work for iPhone. I've been struggling to open the application for several days and it won't open, I pay for the renewal and from the company I send reports to help me and I don't receive any kind of help, I always get a network error

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Unstable crashes constantly and can’t load up reliably. This has been the shoddiest app from the outset. It never manages to escape without extra issues each iOS update. The app now crashes whenever you try and add new photos. Needs major overhaul

App crashes. App crashes when trying to import pics

Cool. It's probably my personal favourite I don't have anything negative although every now and again it won't allow me to log in but it's still better than most of the others like it

Import problem. I tried alot of time to import the data from gallery but it would automatically stop and show the home button. Fixed this and will rate you better!

No improvement. Just updated and the new version keeps crashing when being opened. Last version did this as well. Disappointing, would give 5 stars if not for this

I still couldn’t get my backup to my new phone. How to get my vault app backup to the new phone?i open up a apple and still didn’t get the photos from my previous account

Pin problem. I use the same pin for everything and it was working perfectly for about a week then an update came out and I went to sing in and every single pin I used was incorrect

Won’t log in on new device. After many years of having a paid subscription my account will not log in on my new phone. When I try to troubleshoot it takes me to a page that is written in all Chinese and I am unable to change it to English. Very disappointed that I seem to have lost all my content from years of using this app as a paid customer. I want a refund on the last annual subscription seeing as this app is useless to me now. Would never have saved my photos and videos to this app if I knew I was only going to loose them all. 😤

Stopped uploading photos. As per above comment, it has happened to me as well. As soon as I start uploading photos it exits the app.

Disappointed. Try to upload anything and it automatically shuts down. Deleted and re-installed and the problem persists.

Awesome. Best app ever

Really disappointed. I’ve used this app for a long time. Tried to upload some pictures today and it now just closes down every time I try to upload.... and there is no where in the app that I can see to get help for this .... looks like I may need to find a better app

Please fix connection issues. Cannot log into old account, says connection issue and has done for months now Hopefully you can fix this

Current version crashes after opening. Since updating to the previous version and now the latest version, the app has been crashing every time shortly after opening. I can't see any way around it and I've tried rebooting my phone to no avail. I love this app but it's been unusable lately, so it's down to 1 star from 5 until fixed.

The App Crashes. The app crashes every time I try to import/export the photos.

Crash. Every time I try to import photo from my gallery, the app crashes and closes. I’ve tried re-installing app but it is not working

Keeps Crashing since new iOS update. I am unable to upload photos anymore it just continues to exit the app anytime I try. Ever since the new iOS update was installed, i think the app needs an update with it! Please fix!

Excellent App!!. Does everything it describes. Cannot fault it. Only thing i would suggest is to have seperate folders for pictures and videos.

Still in business? Bug fix needed. A bug preventing import photos from gallary. please check?

Crashing and won’t upload. The app is crashing every time I go to upload a photo and no way to fix it and my partners phone does the same I’m on 7 he uses xs

Full payment, partial product. I am a paying consumer of NQ Vault and have held a paid subscription for the last 2 years. Here I have two problems. 1.) the backup and restore feature only restores a select few of the the backed up files and not the complete amount of files selected. 2.) as a paying subscriber you have to sign in to your account, fair enough; but, there’s a system and network error preventing me from signing in even though there’s no such problem with the network. Seems to be the app.

Password. I forgot my password can anyone tell how i can open

Network error issue in iOS. Hi , I can’t able to login into my account I m getting network error when I m trying to sign in plz help me

Import problem. App crashes and goes back to home page every single time I try to upload my photos.

Not importing from photo gallery. I tried importing pics from photo gallery but it didn't work even after so many attempts. Annoying experience.

Can’t open app. Ever since I’ve upgraded to a new phone the app won’t open? Anyone know how to fix this?

Don’t trust this and full of ads. Logs you out after update and doesn’t log in with touch id.

Iam lost password. So forget not show option how to this unlock app tell me

Won’t login on a new device ‘account doesn’t exist’. I switched phones recently and reloaded this app as I had found it helpful previously. It wouldn’t let me login.. said my account didn’t exist even though they had sent me an email to verify my email address (after I had activated the link and verified my email). Still can’t access my account as apparently it doesn’t exist anymore.. even though I can still open the app and see my data on the old phone.

Not happy - Only limited in photos before $. Only limits you to store afew photos before it hits you up with payment

stopped uploading photos!. so i’ve been using this app for a bit and its actually really good but recently i tried uploading photos and it just exits the app but when i tried uploading a video it worked.. please help me cause i need to upload these photos!!! thanks

Crash. Keeps crashing when I try to upload

Problem after upgrading to ios13. The app was working perfectly fine but after upgrade when i try to import photos the app crashes

Please help. I want my photos recoverd as they were from 2021

HELP. all my stuff deleted out of nowhere!! help me get it back, there was really beloved photos and videos i kept in this app!!

My Vault Stopping working. My Vault stopped working since upgraded to latest IOS. Cannot import any new photos. Contacted Vault for help. No response. Waste of money on this premium account.

Not importing after last iOS update. Hi , this app was great however now after the latest iOS update I can no longer import photos After I select the ones to import and then press import icon , the app just closes and phone returns to the home screen ?

Hi. Hello, since I updated my iphone to ios13 the Vault app does not start. I have paid to use it, and I do not want to lose the photos that I have stored in Vault.

Help!!!! Regarding my password. Hello I need a help regarding my password as I forgot wat it was as it’s been ages since I’ve opened the app in my cell n it is not showing me the finger print option too please help sry to write it here as I cudnt find any other way to contact u guyz

not working. i have been using this from long time..but as soon as i bought iphone 11..the app is crashing when i try to import photos

Help. Help me

Lots of complaints about the same MAJOR problem. I am no longer able to import photos from my gallery. App crashes and closes continually. I am reading lots of similar complaints and like others I can’t find support to rectify this major problem. This was a great app and it’s disappointing that I have to now find another — unless you decide to fix it asap.

Photos can’t be imported.. Photos cant be imported.

Forgotten Password: No Support. I have been trying to contact the team for password recovery but no support was provided. Can someone please help

Worst. Can’t upload pics after upgrading to premium

Served its purpose of saving your photos - ( But ) ?. They should mechanise a strategy wherein once you change / update your Device you should be able to obtain all your photos. I lost all my photos, I was only able to get them through WhatsApp. But all said and done it’s actually served the purpose of hiding your photos.

App don’t work. App doesn’t open i have a lot of sata in it

Awesome App.. .. Have been using Vault for at least more than 2 yrs. Everything works well except typing PIN numbers instead of using with Face ID. Needs to upgrade and add more features for the premiumship members to not to get bored. A part from that it’s so far so good. Really love it.! Highly recommended. Ta.!

WHY CANT I RESET MY PASSCODE?! Vault is not secure. Someone logged into my vault account and accessed all my very personal photos and I can’t even log in to reset the passcode. There is no passcode reset option?????? How ridiculous. There is no phone number for the developer and their website links are inactive like it’s an unfinished site. I need help and have sent multiple emails. This is a major privacy issue.

Is it support for Australia. I was trying to sign in from long time and it shows an network connection error.. I am unable to understand.. can you please solve the issue..

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Junk. Won’t download any pictures. Keeps crashing

Cant reset password. Can anybody help me to reset the password? I forget my password and cant access the app. There’s no change pin or password option available.

Wouldn’t Open. Doesn’t in my iphone anymore. Fix this please

App not working. I’ve been trying to open the app from my iPhone 13 Pro Max but it kicks me out the moment I access the app - is there a way to fix this - please help

Finally working again. The app was down for more than a year. But it's up now. And its as amazing as ever. The best app for this purpose, hands down.

Crash. Worked previously now it crashes whenever I try to import plz fix

Please fix. Keeps crashing when adding photos

Not working. Not working dont add my videos nd photos

Crash. Cant add new pictures in it it crashes everytime you try to import some

Best Vault I've ever used. Been using this app for years already without any stupid ads in the way and it's the best choice of app! A while ago they had some issues where the app would crash when adding new content to it but I can truly say it's been fixed for a while. I wish this app could stay the same as right now and never fails!

Crash trash. Can’t add pics

Cant export photos to albums in iphone. Asks to allow vault to access photos from Settings>Privacy. But doesn’t show any option to allow.

Need help. I had account in past . But now I am again trying to login I lost my password and there JS no link to find same

Login issues. Not able to login account. Even after reset password. Always shows network issues

App Continually Crashes. Pretty decent app and has been fine for years. New update crashes everytime I try to add photos. Really frustrating

Crashed! Crashed! Crashed!. Apps crashed once importing pictures! Please fix it, thanks!

crash. start crashing while adding new photos it doesnot support ios13.3

Not working for ios 15.0.2. Needs Update for ios 15.0.2. Not able to sign in.

App crashes. Now this app is started to get crashed when i try to add pictures.

Stop working. As uploading a photo/photos, it stops automatically. Why?

App is crashing when i click on icon. My data is in app and it keep crashing when i want to open.

Videos. Some videos don’t support

Update needed. App need update keep crashing when adding a photo

Crashed. App crash after adding photos in to app it’s horrible please fix ASAP

Cannot view Videos. Cannot view my videos which are already saved in the app Please fix it

Forgot password?. Can anyone tell how to access this app if password is forgotten?

Forgot Password. I forget the password and there is no option for resetting it. I have some really important stuff in there. Is there anything I can do?

App crashing. I’ve had this app for awhile and was liking it. However, I recently bought into the premium membership because the app kept crashing every time I was trying to upload new photos. Not sure why this is, but even after I paid for the premium access it continued to crash on me. Is there anything I can do to fix this?? I’ve already deleted and re-downloaded the app. I’ve also updated it. Not sure what else to do. If nothing can be done, I’d appreciate you reimbursing my money. Thanks

Doesn’t not support imports when i update to 13 iOS. And quickly exit the app by itself.. Fix it.

App crashed. With iOS 13 update app crashed when you try to import a photo.. any fix in the works or should I look for a new app?

Crashing. App crashes when trying to upload photos

App crashes and won’t add new photos. Crashes and won’t add new photos after upgrade

App crash. Not using any more. Since early 2019 the app has been crashing whenever a new images are imported. It is useless now. Uninstalled it. Used to be good.

Does not work with iOS 13. Can’t add anything to vault anymore.

STOP .do not pay for this app. The developers stopped supporting this app a while a go and there is no way for anyone to help you when you lose your private pictures I lost all my albums and videos and i cant log in my account ti restore it. Sent several emails to the developers and they ignored me.

App doesn’t even open!. App crashes every time i click the Vault icon and doesn’t even open a single time in months. I have more than 1000 photos in there. Is there any way to recover that?

Crash. App crashes after adding new photos

Can not add new photos. Can not add new photos

Crashes every time. I can’t even open it. Very frustrating!!!

Crash. Keeps crashing after adding pics

Pictures. I don’t know why I can not download any pictures but I could with videos !!!!

Fix it. You clowns need to update this.

Can’t sign in. Dose not work anymore

Crashes. Crashes on adding photos.. can’t signin

App is crashing. Crashes after uploading a photo.

Junk. App crashes everytime you try to add a photo

Can’t access my data. I pay yearly but now it just says network error from FEW MONTHS DO SOMETHING ABOUT IT. I can’t get my data. I kept it there so I could hide it. But eventually it is so much secured that Even myself can’t get access to that data.

Forgot psswrd. App is fine but i forgot password and i dont have recovery email in it. So can you please help me out ?

Crash. Please fix app crashing while import photo..

App Crash. When ever try to add photo the app crashes!

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Bugs. The developers takes too long to fix bugs when it is identified. Used to work fine, but for the past months when I open the app and attempt to transfer items into the vault, it shuts off by itself. After numerous attempts, I’ve sent a message to the so call tech support and got nothing. Ultimately, I think I’m going to cancel my subscription.

The worst. This used to be a good app and customer service was responsive. Now, not at all! I have emailed a number of times to see how to move my paid premium membership to my new phone, for the last 2 years and nothing! When I had an issue years ago, I sent an email and received a response. Stay away unless unlike paying for nothing!

Annoyed. Like a bunch of the folks here the app has started crashing will not allow me to login and I have had 0 response from the company . Literally exactly what has been spelled out in all the negative reviews is happening. Can’t upload pics, can’t login still charges premium rate with no refund given smh hope there’s an update or some follow through by this company

Need help from support. I have been using this for a few years now. I’m a premium user but recently my user ID is now different and I don’t see any of my pictures and or videos. I’m sent emails for support to call me but no one has responded. Please contact me so I can continue to use this app. Thanks

Stopped working. Really nice app and interesting....but I got some issues, Pls my vault app suddenly stopped working on my iOS device, if I open it’ll exit on its own I also tried updating it but still same issue occurs, please help me I got stuffs in there. I can give a 5 star and recommend my friends if this issue is resolved. Thanks

Crashing. I've been using this app for over a year now with no issues until the last few days. It keeps crashing when I try to upload any photos. This is annoying! Other than that it's been a good app. Fix the crashing issue, please!!

Updates Needed. The app worked perfectly at one point, now it crashes all the time. Can’t import pics which defeats the purpose of gaming the app. It will only imports some short videos and individual pics, but doesn’t show the import progress. Only way you know that it imported is that you see in your album after you reopen the app. Need to fix. I’ve exported all photos and moved to another app.

Trouble. i have a lot of photos that mean a lot to me on an account. i keep trying to log on but it keeps saying “network error.” i thought i was typing in my password wrong so i decided to make an account but it said the same thing. please fix

Will. The app has now been rendered useless, can’t login because it crashes, before that couldn’t import any photos without it crashing. Are you guys going to update it so it works or are you just going to remove it from the App Store? I used to love it but at this point I just want to remove my stuff and delete it off my phone whenever I can login into it again

Always check update history. This app is still one of the top downloaded and it’s broken for me on the last two iPhone updates. I paid for the premium version and app force closes when you try to import pictures. Support website just goes to a forwarding address that does not help. With how strict Apple is I can’t believe this app is still allowed on The App Store.

If it had an iCloud it would be better. I wish this app had an iCloud. I recently got a new phone and was hoping to see my saved pictures from my old phone appear on my new phone just by downloading the app. Great app just wished it had it like SnapChat does.

Horrible. I downloaded this app a while ago and after getting a new phone I tried to upload my things back and it always stops and I have not been able to retrieve my data back. This has been going on for months and there is no way to connect the company. Definitely not a safe app to use at all. If the company sees this I hope they get back to me.

Just crashes on iPhone 13- HELP. I have tons of valuable pictures and videos but the app will not stay running and crashes immediately on iPhone 13 Pro latest iOS. How can I get my pictures out? I know they are still there since the app data size is 9 GB. I really need help to save my pictures.

It cut my access!. The app was working fine, but it stopped working over the last month. It crashes every time I attempt to open it. I can tell you it’s not an iOS compatibility thing since I haven’t update my phone in the last few months. This has caused me to lose all of my important files!

Premium Account. I have had a premium account for years. I renewed my account and paid for the premium features. However, it will not renew nor will it upgrade to premium. My account is on basic user, and I paid for premium. I have email them three times and no response at all. Has anyone else had this problem? If so, what did you do to resolve it? I want what I paid for NOW!

Can't load pictures. I've had this app for years now. Premium edition. When i try and load pictures the app crashes. It's been good for years but now something is up. My renewal is coming up soon. Must be fixed or I'll have to find another app.

Hi there. Hello this is a best application for hiding photos. But it’s about a year that it didn’t hide photo when add photo Vault application crash. Please solve this problem as well. Thank you for your support. My cellphone is Iphone X.

Help!. I’ve had vault for a few years. Haven’t had any issues so far until I got an iPhone. Every time I go to upload pictures, it just kicks me out of the app and makes me sign in all over just to not upload the picture. Do I just need to delete the app??

Won’t open and they won’t fix it. Like many here are saying, the app no longer opens and I can not retrieve irreplaceable pictures, videos and files. Furthermore, although many have complained and the creators are still promoting the app and trying to sell premium subscriptions, they seem to be completely unwilling or unable to fix the issue. Do not download this app.

One year premium account expired same day purchased. I paid to have a premium account for cloud back up. The day I purchased it (I have receipts to prove it was a successful purchase) and tried to use the cloud back up the app said my subscription had expired and I could renew for another fee. If this gets resolved I will change my rating but until then ….

Doesn’t Work Anymore. Have lots of data stuck inside this app that won’t load. Application flashes for a moment and closes. Like others, I emailed support and got no response. I have not reinstalled as I have read others lost data this way. I’m just hoping for a miracle that someday I’ll click this app and my data will be there, until then I suspect it’s all gone. What a shame.

Help. How can I get my pictures from your website that uploaded to the cloud back to my phone showing all my pictures are gone after the app got deleted and I reloaded it to the telephone.

Crashes. Look this is a cool app and all but for the longest every time I try to import photos it crashes and I can import vids just fine, this has been going on for a long time bc I’m just coming back from basic training and this is still a problem so for me can you please fix this

New phone, lost all access to VIP. I recently had to get a new phone. I’ve always had iPhones. I’ve been paying for the VIP for almost 10 years. I always loved it. My old iPhone broke so I got a new one. When downloading this app I have zero access to my premium account and can’t retrieve my pictures, even though I’m still paying for the premium!

App is getting trash. This app used to be my go to but looks like it’s failing badly. No security, and no contact info. I couldn’t upload anymore, and singed out to refresh the app. Couldn’t sign in anymore, saying network error. Deleted the app a few times and days later still can’t sign in. Sent feed back and have not heard back.

Uploading photos after iOS 13 FAIL!. Hey guys I don’t know what’s happening but after the new upgrade to iOS 13 the app is crashing to the home screen after I try to save a picture to Vault. The same with videos. Can you please review it and fix this bug! Please! Thanks

Account not found. Update: app has been crashing like crazy lately can’t even import any photos whatsoever. Every time I try to login to my account it keeps saying account not found then I go to forgot password and says there is no account associated with my email when I’m positive I have an account because when I have the email that says I have signed up it’s so frustrating !!!!

Keeps crashing. I bought a premium membership and have been using the app for about a year and recently when I try to import photos is crashes. I thought it was it the space on my phone but got a new phone with tons of space and it still crashes. Not very pleased as I have also tried to email the company to get resolution and have received no response.

iPhone app crash. This app is crash in my phone I can’t even do anything with it I have a lot of pictures in it

App doesn’t work. I paid for premium service and the app will not let me save any photos. When I click on the photo to save, the app shuts down. I’ve tried removing the app and reinstalling and nothing works. When I reached out about the fact that I PAID for the premium version and couldn’t use it I got crickets! No response. Save your money!!

Help. The app was working fine for sometime. But recently whenever I am trying to import any photo the app shuts down. I thought it was a bug and would resolve itself but it has been a couple of weeks and still the same issue. Can this issue be resolved ?

App retrieval. I have deleted the app unknowingly and i didn’t backup to the cloud ,could I be still able to retrieve the data back .Any suggestions?

unable to sign in. i have been using the app for years but since i changed my phone i have been trying to sign in but am still unable to do so. Creators please look into the matter and clear possible bugs that is bringing hindrance to the functioning i really need my saved photos and stuff

Need help. I been using this app for a Long time but for the past 2 years I have not been able to upload and 2 days ago I got a new phone but is not letting me log In how come Apple is not doing nothing to reach this company and figure what’s there problem cause i Got this app on the Apple store and I been paying my subscription and I can’t be able to use it is a great app but pleaseeeee help

My Vault app doesn’t open anymore after restore my phone default settings. This is app is very helpful and quite secure since I downloaded and have been using it .. not being able to access it is very frustrating please help

App Crash. I’ve had the app for years and until recently it’s been amazing. It crashes when attempting to import. Any updates or ways to fix this issue, I don’t want to lose all my files?

Not able to move pictures from gallery to vault. I’m not sure what’s going on with this app but now I can no longer move pictures/videos to the vault. It allows me to select them but once I click import it flashes and doesn’t move the pictures or videos. I have the latest version installed and my subscription is up to date with my payment.

Not happy. I’ve subscribed to this app for 4 years now and recently i noticed a few of my videos won’t play anymore. I also had a second password that would bring me to a second section on pictures and videos and my password stopped working. I wrote support 6 times and it’s been two months no response. I told a lot of people to get this app and now i wish i didn’t. Support please write me back

Forgot password info but paying subscription. I Forgot password info but paying subscription Still. I need help

No customer support. I have been a Premium user of this app for over 5 years. I had to get a new phone and upon logging into this app on my new phone. It created a whole new account. So now I’m subscribed to an app that I can’t access all of my data on. I’ve made attempts to reach out to them (no phone number) via email on many occasions and have not been able to warrant a response. I want to rate them higher but I can’t until this issue is resolved.

Great but doesn’t load up latest pics first. Great to store and keep images/ videos, big issue is that when you want to add a pic, it shows you the gallery from your first phone pic, not the latest, so I have to scroll through 10k pics to click the one I want to upload.

Can’t access account. I use to love this app. It was a simple easy way to store photos. With the new update on my iPhone there is no way to retrieve a forgotten password. No matter how many times you enter a wrong password it continues to stay on the keypad screen with no options to select anything for help or password retrieval. So I guess all my photos are just lost.

HELP App is good , but disappointed me. I thought for some reason I had auto cloud back up & lately the app has been crashing when I try to insert a picture, so I decided to delete the application & re download it to see if that would fix the issue. Well that didnt help it just made it worse cuz when I tried to restore my photos half of them were gone and that was upsetting , please help.

Great app. Needs work. I’ve been using this app for quite a few years. But the one problem I have is exporting my items out. It says to give the app permissions to photos but there is no option In the iPhone settings to give this app permissions to the gallery. Please fix and also look into iPad support.

App crashes. I’ve used this app for several years. I recently opened it to import some pictures, but the app continues to crash and I cannot upload a single photo. It just closes. Also, please make it so we can use most recent photos first and not have to scroll through our entire collection to get to the latest photo. Update app with fixes and I will consider changing review. In the meantime, this app is broke and completely useless.

Horrible service. I have been a vault customer for a few years. A few months ago my account was completely empty and none existent. No pics, no videos nothing, not even my password was working. I had paid my yearly subscription and I still can’t find anyone to assist me. I have called all kinds of numbers I can find online…

Good app slight issue. Been using app for years now even have the premium been working good up until about 2months algo tried to save pics to my vault and it won’t let me it’ll just close the app out. Please help!

HELP!!!. I have used this app for many years and love it. I have put a lot of trust in this app to keep my personal info hidden and safe. I recently changed phone and logged into my account and lost everything. It’s like I am a new account with nothing there. I have replaced phones before and was able to login so I don’t understand why there is a problem now. Please help me get my pictures back. 😞

Really good but..... Its a great app , but the touch thing is not working i have tried but it didnt work , also i got a new phone but every pics and vids was deleted, i wish if you guy could do something like a backup with the e-mail coz if we wanna switch our phone . But in general i love it .

Unable to play videos anymore. I love this app, I just restored my iPhone and the app no longer works, I can’t see videos that y upload to a folder, you click on the video and it seems like it’s going to work and it doesn’t play, it goes back to displaying the video icon, desert was working fine before, is not working for videos anymore at least with his latest version

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Vault - Hide photos & videos 4.6.15 Tips, Tricks, Cheats and Rules

What do you think of the Vault - Hide photos & videos app? Can you share your complaints, experiences, or thoughts about the application with NQ Mobile Inc. and other users?

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Vault - Hide photos & videos 4.6.15 Apps Screenshots & Images

Vault - Hide photos & videos iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 4.6.15
Play Store com.nq.vault
Compatibility iOS 12.1 or later

Vault - Hide photos & videos (Versiyon 4.6.15) Install & Download

The application Vault - Hide photos & videos was published in the category Productivity on 17 July 2012, Tuesday and was developed by NQ Mobile Inc. [Developer ID: 420343423]. This program file size is 37.04 MB. This app has been rated by 7,660 users and has a rating of 4.1 out of 5. Vault - Hide photos & videos - Productivity app posted on 04 December 2023, Monday current version is 4.6.15 and works well on iOS 12.1 and higher versions. Google Play ID: com.nq.vault. Languages supported by the app:

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Other Apps from NQ Mobile Inc. Developer
App Name Score Comments Price
Vault - Hide photos & videos App Customer Service, Editor Notes:

General bug fixes and performance improvements.

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Find on this site the customer service details of Vault - Hide photos & videos. Besides contact details, the page also offers a brief overview of the digital toy company.

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