MLB Ballpark App Reviews

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Disappointing Support. I have used this app for several years without any issues. UNTIL NOW! Yesterday bought several sets of spring training game tickets and the app will not load them. And also the app is now frozen in a refresh mode. Contacted customer service and provided the info they requested and received advice that did not resolve either problem. And now have been “pushed” off to other places to get this resolved. Hopefully, with a couple months before spring training starts I will be able to get my tickets. Very disappointed with with this “monopoly” ticket arrangement, and the seemingly cavalier “do the minimum “ attitude by the Ballpark App.

Doesn’t even pretend to not be garbage. This app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets.

Very glitchy and unreliable. First time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating.

Unable to add previous games. Edit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update.

Tickets don’t show in app. Ordered through Ticketmaster link for a discount through my work. Thankful for the discount but why is this so tedious and difficult. The tickets don’t show in the app. The app keeps saying I need to verify my email which I already have. I try to send the verification email again and it says I’m already verified. Customer service line online says they’re available 12p-12a M-S but I sat on hold for 30 minutes. I tried to get help via the chat bot thing in the app and it just keeps sending you in circles the same way the customer service line does. Horrendous app. All I want are the tickets and to enjoy the game. This should not be this difficult to just get tickets.

Has sponsors that interfere with app functionality. Trying to access my tickets on this app, and I follow the prompts and was asked to enter my credit card number only to be in rolled in some movie membership application, which was not my intention. I immediately got a fraud alert from my credit card company via text and confirmed that it was fraudulent, they shut down my credit card and I was unable to use it during the Cubs game. I was forced to use this app to get my tickets. It should be an honest easy to use application that does not lead you down the dark hole of unwanted subscriptions. It took me over an hour to manage and unravel the damage via phone to get my credit card working again. I would definitely not recommend using this app.

An actual scam. Purchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy.

YEARS of waiting for editing. When ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill.

An incomplete app if there ever was one.. I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps.

Not all that. I thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive. The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience.

Can’t access tickets over a week later. I bought my tickets over a week ago and they still say “Barcode not available” contact member service. I have emailed three times; I received two calls one day when I was in a meeting. The person said they would call me the following day. I never received a call. I sent another email asking for someone to contact me to resolve the issue; only to receive an email saying we’re trying to contact you, what time will you be available. No one had called that day.

Why? Deleting as soon as I can.. Software is solid and effective, but why does it need to exist? Why did we need to find a way to incorporate mandatory data-collection spyware into going to a baseball game? What was so wrong about every other way we have used to manage access to baseball stadiums? Answer is pretty simple: they couldn’t datamine you and monetize your personal information. I guess it should have been expected. MLB is a monopoly after all. They could ostensibly require your entire health and financial history to enter the Ballpark and there’s nothing anyone would do about it. There is zero reason why I couldn’t download a ticket into my Apple wallet one time without a mandatory app.

A Really Frustrating App. I can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game. Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!

Lag to get tix. Expect a lag “getting” your tickets. Mine didn’t show up until the next day… which was infuriating, especially if you’re purchasing day-of, coordinating with others, or down right impatient about the boatload of money (including fees) you just laid-out, with nothing to show. You’ll navigate the app trying to re-log-in, but find yourself unable to do so. Instead you’ll fumble around to “select your favorite team” which is probably the least helpful feature. Maybe the FAQ will help? No, it won’t. It’ll just redirect you. There is literally no value to this app. (Revised from 1 to 2 start when my tickets finally showed up)

Cool coke. Thanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks .

What a nightmare, bought tickets online and app was at fault.. Bought my tickets a month early and they showed up in the app, even got a email the day before saying it was good to go on the ballpark app. Well before we drove an hour to the stadium I tried to log in and download them to my phone but my password wouldn’t work, no big deal, reset password but I never got my reset email so I called. They told me to go to the stadium that the reset can take 10-15 minutes just head to the stadium and if I didn’t get them by then just come to the box office. So after paying $25 to park and walking a mile to the stadium, still no reset so to the box office line I go. By this time it’s 30 minutes before the first pitch, spent a hour in line and in the end I was told I didn’t have seats even though I had a email with my seat assignment. The lady in the box office told me she couldn’t do anything and if I wanted to talk to a manager I had to go to the other side of the stadium to another box office. Went to the other side, manager looked at my seat assignment and printed my tickets and we went in, by the time we got a drink and snack, it was the 5th inning. Not a big deal, we only came for the food really but boy was it bad. Save your money and just try the French fries, he other stuff is crap. Even the Dr Pepper was flat and the souvenir cup was from last year. So now I’ve got a souvenir cup to remind me of the worst MLB experience and they even got that wrong.

Where are my tickets?. I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games.

Generally works but buggy. I got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better.

Won’t let me purchase. I hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know. I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over. I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!

Warning: this app will lose your tickets—Class Action Lawsuit. I’ve used the app for years, including traveling to all 30 parks, and the ticketing was always wonky but now it has literally lost tickets I bought for spring training. The app notified me that the transfer was made from the seller and even displays the ticket details — but there are no tickets. Multiple attempts to engage MLB customer support were met with the equivalent of ‘not our problem.’ Do NOT use the app for ticketing, or do so at your own risk. MLB needs to do better. I have also just seen all the other reviews from people facing the same situation. I’ll be posting here about a potential class action lawsuit against MLB, which is clearly just happy to take our money. Stay tuned.

Use THIS app for tickets, not the other one. I literally spent an hour troubleshooting how to access my tickets in the other MLB app. Just put a note in there that tells people where to find their tickets. Wouldn’t be much of a lift for devs. Just sayin. I haven’t used this app yet, so I actually don’t know if it’s easy to use or not. The one star rating is for the OTHER MLB APP. Update (4 days later): The devs for this app reached out and asked me to send feedback to the MLB app, which I just did. I pointed out that they could put a note in the MLB app that tells costumers where to find their tickets. Also, this BALLPARK app was fine to use. The tickets were exactly where I’d expect them to be. Interface is modern-looking.

Avoid needing this App. BIGGEST CONCERN: If the app is glitching, you don’t have your tickets. There’s no workaround. Offer a website option if the app crashes or add to Apple Wallet or something!——It’s MLB’s version of Ticketmaster. Except it’s not good. I had tickets to a game. And everything I read said I had to get the tickets solely through this app. There was some glitch connecting the email I used to purchase them and the email I used with this app. Long story short, I spent 2 hours figuring out the issue. So I deleted the app and downloading it again got me my tickets. If the app has a glitch, you’re in trouble. There’s no workaround. No online website to view your ticket. It’s only accessible in this app. I will be avoiding tickets through this app from now on. Also, customer service got back to me during game time to tell me to download the app. Thanks a lot.

A stability disaster. The refreshed for 2020 version of this app is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing! Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work.

Just print your tickets. Here’s a million dollar idea for the app: seating chart. You know the stadium, you know my seats, why don’t you have a feature to show where my seats are on a map? Also, I tried to use this app for a game in another city but despite being on my own phone the MLB Ballpark app logged me out, so I couldn’t access the tickets. Not knowing my password I had to try and retrieve it, but being in a different city my email thought it was a case of fraud and wouldn’t let me in. It was a concatenation of failure starting with the MLB. I had to get the ballpark ticket window to have them look up my order and print my tickets.

Worth the wait!. The Ballpark App has had quite a journey but seems to have reached a good level of stability and reliability (even with some teams not really using the technology as well as they could). The Check-In feature is FANTASTIC. You can go back and enter games from the past. The app does the hard work -looking up the details. I add a picture of my ticket stub for self-verification. So far I’ve entered games back to 1984. This feature should be highlighted much more! Of course, an “export” function would be a great add. Now, if you can get the MLB App folks to fix the stat look-up function, especially for historical players, my baseball game attendance would be much more enjoyable as I would have something else to do than watch the game (since “my” teams are the Tigers, Cubs, and Nationals). 🥸

I always have problems with the Ballpark App!. Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could.

Do not download!. I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP.

Extremely Complicated for 1st time users and people over 50…. The most important thing Is you better has access immediately to the email the tickets were originally sent to. In my case, they sent a confirmation email to me work email address and Im not at work. Nor can I access it remotely. So you’re stuck then. Took 2 1/2 hours plus driving 30 miles to work to be able to do anything with them. Missed most of the game. Im all for change and improving but this is way too complicated for the average person. Especially for someone 50 or over. The worst experience I have ever had. Definitely won’t be using again, easier to watch on TV. Great job MLB, you screwed up a system that worked well for decades. 👍

More events/pictures taken away. With your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans.

Awful customer support. No tickets showed up in my wallet. Did all things ap suggested. I have an order number but there is no where to enter that so i went through phone tree and chat. Same advice. Refresh wallet and check email. I had done this several times. Only advice was call back during M-F business hours. Well the game is in two hours so that’s not helpful. App should give the customer a way to add their own order or referenced items number since customer support is non existent.

This app is garbage. I ordered tickets through a third party and was instructed to download the app to retrieve my tickets from the wallet. I was able to access the app once but wasn’t sure where to retrieve until after the fact the app was kicking me out and wouldn’t let me access it any further. Once at the stadium I still wasn’t able to access the app and was turned away from the ticket booth with no way to prove I had tickets. Best part was it was my birthday and the app not working properly made this birthday a horrible experience. If the app was functioning properly then my review would a lot different. Not using this app ever again. Thanks for making my birthday a memorable one.

Can find my tickets. This stupid website or whatever you call it application has a duplicate application one is major-league baseball. The other one is major-league baseball park. You have to go to the Major League Baseball Park if you want to download your tickets I tried for 48 hours until this was explained to me by vivid seats, another absolute terrible app trying to buy tickets to a baseball game was hijacked by MLB, so even if you go through Apple Pay, you go through the website you buy the tickets you still have to go to Major League Baseball to get your seats what are complete and utter Djoc waste of time lesson and frustration there is no customer service basically when yo the questions to hang up on you it happened to me 12 times. These people should all jump off a cliff. Worst experience of my life.

Terrible User Experience. This app is without exception, the worst app I've ever used. It almost never works. Takes forever to load. Tickets do not transfer to my Apple wallet. The system usually crashed when you're at the ball park waiting in line trying to get in. The app caches events and posts then above tickets to games regardless of event date. All in all, this app represents the worst component of being a baseball fan their is. Takes nearly 5 clicks just to open your tickets. Very difficult to use, my parents struggle with it and always ask me for help. Friends have not been able to get into games because the app does not work or load properly on their phones even with perfect wifi and network performance on the newest iPhone. Please MLB do something about this horrendous situation. Update - the developer responded to my review with a very generic, unhelpful response. I believe a bot may have responded as opposed to a real human which is not a surprise, given the quality of their application.

Gonna be a mess at Spring training. This is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download the app just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons) You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad

New update?. Just noticed another update to the app and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks.

My birthday present. I bought my ticket on Monday June 5 th my birthday. I met the most beautiful family who have had season passes for 40 years! The best seat in the stadium behind home plate, in the shade, and access to the Scout Club! I had the most wonderful time, autographs from 5 of the pitchers! Everyone helped me finding my seat, food, except this tall man inside the Reds Team Shop who made me get out of the store and get back in line and re-enter the stadium and rescan my ticket! That was the most traumatic unacceptable experience. I hope it never happens to anyone who goes by themselves to the Cincinnati Reds game . Thank you for my birthday celebration at the Cincinnati Reds game!

This shouldn’t be this difficult. I’m a season ticket holder and I used this app seamlessly in the past. This year it is ridiculously ridiculous - I don’t understand how it goes backwards in this day of everything being technology driven. I also don’t understand how it is we are expected to use this to get into the ballpark with tickets but my tickets are not able to be seen. I am starting to really dislike the hoops I have to jump to see tickets I should be able to see after I log in like it used to be. I. AM. NOT. HAPPY.

Used to be great.... The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!

Useless App- Don’t Download. I bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs.

Very poor information when fwd of tickets. iPhone 13 - first time using your app. I wanted to load tix into my Apple wallet - apparently not able to do that. Prob #1 - would be nice to know that’s not possible. Then I attempted to forward the tix to my wife’s phone so we would have tix on both phones in case one phone dies. She received the text but was unable to access the tix. Prob #2 - in hindsight probably because she doesn’t have the app on her phone - that would have been good to know to load the app BEFORE you transfer. Unable to see the tix on my wife’s phone - I cancelled the transfer ASSUMING I would have them still on my phone or that they would be sent back. NOPE. Now the tix with barcodes are NO WHERE Prob # 3 - it would have been good to know that their can only be ONE electronic version and that I lose the tix once I transfer. Now my message in MLB wallet says tix unavailable contact box office. These problems are probably buried somewhere in the massive amount of boiler plate ‘conditions’ but in all fairness need to be emphasized when someone is about to transfer tix

Room For Improvement. This app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity.

First Purchase for 75 year old. Now that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located. That’s enough from me!

Won’t unlock tickets. I’ve used this app once before and it worked fine. This time it says I have tickets available but when I click to retrieve them the takes me to another page and says that I haven’t bought any tickets. Really frustrating. Update: The response to my original review suggesting that I just follow the online instructions to retrieve my tickets is ridiculous. It wouldn’t work. Period. I eventually went to the customer service window at the ballpark and was told that they have had a lot of problems that day retrieving tickets that were sold in a block. She took care of it in about 30 seconds. I’m just glad I wasn’t locked out waiting on tickets to a concert. Oh well. Better luck next time I hope.

Ticket recall needs to be recalled. You can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else.

Don’t update. So I just updated the app. I had tickets to a game and luckily I saved them to my Apple wallet. Because after I updated the app my tickets are no where to be found. Don’t update if you have tickets for a game that hasn’t happened yet. I mean this app is supposed to be the way to track and get all your tickets, but if it deletes tickets from your account after an update it looks like you’re screwed Edit: After doing some troubleshooting on my own removing and reinstalling the app I was able to get the tickets back up in the app.

Adding to Wallet issues now. Not sure what's up with the app. Have always been able to add tix to my wallet without issue. Got this years spring training tix and not all will add to wallet, it'll look like it should've added but just won't be there. I contacted ticket office AND Ballpark developers, each blamed it on the other and both said "well you can just use the app." (Nevermind the emails urging to add them to wallet before going to the park) Today my '23 regular season tix populated in the app without any option on screen to add them to wallet. I have latest iOS and updated Ballpark app.

Not able to receive tickets from my friend. Wow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better.

Review of MLB/Rays Ballpark App. VERY, VERY, VERY difficult to follow. Was unable to login due to stale/updated Information; was instructed to go to CUSTOMER SERVICE but was UNABLE to locate a link to that page. Forced to call the Rays contact number, was transferred to TICKETS after a 10-minute wait. Nick was MOST helpful in solving my login issues and provided pre-paid parking info. He warrants a salary raise but your Web Design staff needs to be TRAINED to check their work. I am a former web site developer and I learned early on to open the page I had just written and “push all the buttons” and “read all the text”, then make the necessary changes; if old (75) guys like me can’t make the page/site work, you have a problem! Thanks for allowing me to vent. Go Rays!

Baseball Ballpark App Suggestion. There should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything.

Ridiculous. I’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝

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Our Holiday will be perfect.. 1st trip to USA to celebrate retirement. My Dad was one of the original Cardinals in Australia in 1948. I’m going to Cityfield to see them in his honour, then to Yankee Stadium on the Tuesday. So excited.

Fun app. Great for keeping track of what games you've been to.

Terrible. Another garbage app by MLB. Why do they have so many different apps, accounts, log ins for everything ? Ballpark app can’t even synch the right dates for ticket purchases.

Rubbish App. How can I receive tickets purchased as a gift on another email It’s too difficult What happened to printing off tickets Send them by email This process is ridiculous

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Can’t access tickets.. Tickets show up as received, but won’t open.

No barcode yet. When will it be updated.

Wrong tickets sent to me. I was sent the wrong tickets

Garbage. Garbage app. Says I have no tickets when I do. Complete garbage.

Where are the standings ?. Why do we have to look so hard to find them ???

Ticket search. Navigation is pathetic

This brutal. Very hard to get set up. Trying for hours to accept tickets. Keeps telling me to sign in up my MLB account, but can’t see where to do this. Contacted the team and after pushing three different buttons for help was directed to a website and then got a message saying site could not be reached. This is 100 times more difficult than any other method I’ve used to enter games in any sport. Says my tickets have been accepted, but no idea where they can be accessed. Can’t even get help. Very poor.

Impossible to retrieve tickets. Procedure does not work!!!!!

Terrible. Terrible app. I can't get my tickets

Ticket Purchases. Very user friendly

Missing Tickets. I was advised MLB tickets purchased on StubHub could be viewed on this app. That does not seem to be the case, nor is customer support willing to present any solutions.

Cant transfer work event tickets. I am not able to transfer my group tickets to my work team…only 10 of my 40 tickets are showing to transfer and customer service is closed so frustrating when you spend over a thousand dollars for a work event

Tickets missing. I was transferred tickets and tbey never arrived?!?!

Clumsy and cranky. Awful site. Not user friendly. Full of bugs. A mess.

Doesn’t work. It always shows that I don’t have tickets. I have to go to my web browser to find them.

Not a good experience. Can’t see my tickets. Have to call for support. Dumb app

App update. So annoying that everytime I try to do something on the app I get a message about updating for the new features but when I go to the App Store the app is fully updated.

Cumbersome. I guess MLB figures fans are only 25. The app is not intuitive.

The worst. Never works

Jmmc. Cabrera

Accessing tickets. Unable to access tickets through app

What a horrible app. Warning … this app doesn’t really work. They’re happy to sell you tickets. The fun starts when you need to access them for the game! You need this pos app, then you’ll also need a Ticketmaster account using the same email, and then you’ll need google wallet, and data of course, US data. Horrible. MLB & Ticketmaster forming an Byzantine axis of evil.

Terrible. I purchase MLB tix on StubHub and we’re forced to download this app to forward the tickets to a friend. The tickets never showed up on the app and their customer service never got back to me. Avoid purchasing digital tickets if they require the use of this app, it’s useless

Dumb and dumber. This app doesn’t allow me to use my ticketmaster password. I can’t access my Red Sox tickets and the game is at 1 today. I hope I can get in

BallPark use. MLB BallPack App is easy to use and keep everything in one place.

Terrible App. It will not allow me to transfer tickets. Always get error “403 forbidden”

Can’t find tickets. I received tickets to go to the post season game tomorrow October 08 2022, and it is so frustrating accessing the tickets varied account, refreshed followed all steps I can find and still no access 😢

It’s crap. It’s the worst way of getting tickets ever

Nothing loading. Tickets wont load. Been trying for 2 days to load my tickets. Thankfully game isnt until Sunday but hope i can get them to open before then.

Confusing. Complex app. Stuck using it

Transfer. I can’t transfer tickets to another person

Last update. This app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points.. otherwise great app ......

Useless. The app is really useless and a waste of valuable storage on my phone but if you have to transfer mlb tickets you need it. I have been going go MLB games my whole life I don’t need a map of the stadium I know like the back of my hand. I can see from a marketing prospective you may need an app if your wasted and want to get another beverage or to find where the bathrooms are. I also could see this as useful if need help navigating your way to work everyday by way of GPS. Please just create a web based way of logging in to transfer tickets so I can remove this app from my device.

Impossible!!!!. Can’t get I despite having tickets paid for. Not sending verification email. Added additional account to verify ownership and still no access! This game day, they took my money , I have no tickets and circular instructions that lead no where!!!! Totally frustrated!!!!!

Bingo. Bingo is way worse than last year! It’s not monitored correctly. The legend shows no walks and we have seen at least 3 tonight. Another game showed a red exclamation mark when the play was true causing a Bingo to not be allowed. There is something very wrong with Bingo this year. I hope this gets resolved because it is very frustrating to play this year.

Trash app. Can’t even set up an account, keep getting the same error message and no way to get around. Useless in accessing tickets I purchased. Bring back paper tickets instead of this garbage that doesn’t even work!

Tickets. Can’t see them need help

Top Notch Tigers in Lakeland. Today we attended the Tigers game for my husbands birthday. Not only did they put streamers on our seats, they provided a birthday card and put his name on the scoreboard. He was thrilled. Made our day. And then they won the game in the 9th. Perfect all around. Thank you ⚾️❤️⚾️❤️⚾️❤️

Tickets. I see my ticket for a game tomorrow but i can’t open it, it says no purchase

Brutal. Why can’t I look at my tickets and see immediately which ones I have already transferred.

Scores for entire season. Is there a way to see scores for the entire season as I just downloaded the app and can’t see previous scores. Thanks!

Losing History. Love the one stop shop for tickets but every season I lose my ticket history. Wish it could be archived. Why can't it be this way?

Unnecessary. Very annoying that they send you an email before the game specifically stating you have to download this app to use digital tickets, when it doesn’t matter at the gate. Just another scam to download a useless app

What happen to the Games?. We look forward to the pick 3but don’t see it. I also can’t see what I’m typing.

Tickets so hard to find. Every time I order tickets through ticketmaster it takes a ton of time to find out how to transfer or log in with them on this app.

Ballpark app. Too complicated

Ticket received, but no ticket in app. I get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work. Single-purpose of the app

My ticket does not appear. My ticket does not appear on my wallet or mlb app despite of the successful email verification

can’t select section for mobile ordering. on iphone 13. can’t select my section to order food at stadium

Love it. So easy and accessible. Perfect for the baseball lover

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Worst App on My Phone. Sadly, I sometimes am forced to use this excuse for an app to attempt to access my tickets. It’s an endless loop of resetting passwords, being promoted BY the Ballpark app to use the Ballpark app to access my tickets that don’t exist etc, etc (etc, etc. etc.). Sometimes, after I arrive at the bridge for the 7th time, meet the troll and answer his riddles three my tickets will magically appear. By this time my phone is usually dying and I’ve wet myself. But at least I have my tickets!! Usually I just show the confirmation email at the box office. Much less frustrating even though it means I have to wait in line.

Access to Tickets. It’s happen more than a half dozen times! When I go to my BallPark app my tickets to do not come up consistently. When it doesn’t I’m directed to go to ticket sales to have them correct and check my account, not to mention having to wait in a long line during popular games. When I want to transfer my tickets to friends this becomes an even bigger hassle. I wish we could go back to “Old School” paper tickets!! Trying to correct this through the app/internet is even a greater pain in the you know where.

This app sells your data. I bought tickets here once to go to a game with friends - the app was decent for that purpose. However, despite explicitly stating i did not want to receive promotional emails sent to the email i registered when i signed up, I am getting 5 emails a day for all this stupid MLB insider crap i do not care about. i click unsubscribe on each email only to wake up to 5 more the next morning. How is this ethical? Why would anyone care for these emails? Awful company, no integrity. Only download this app if you love your email being sold to third parties.

App deleted all my tickets!!!!. I bought a bunch of tickets for the WC and I’ve been transferring them to my customers and out of nowhere the app was giving me issues so I called the MLB app support and they told me to try a bunch of things and nothing worked. Then they told me to uninstall and install it again and now all my tickets are gone. I see them on my laptop but when I go on the app nothing. Then MLB tells me to contact the marlins since they have the tickets and they don’t even know what to do! So how am I going to be able to go to the game if I can access the tickets in the ballpark app. This Is unacceptable!!!

Not getting my tickets. Last night I bought a ticket from the mlb website. It told me my ticket was available on the ballpark app. It asked me what my mlb teams were and I put them in. When I went to look for my tickets they weren’t in the account. I used the same email to sign up with ballpark that I did to purchase my tickets. I have tried everything possible. I even deleted the app then redownloaded it. When I tried logging back in after deleting the app, it said that my account didn’t exist... I paid $80 for tickets and now I am unsure if I can even go to the game now...

Used to be better. I recently downloaded this app again after not using it for quite some time, and I used to look up games I went to as a child that I need to look information up on again, but have noticed I can no longer edit/update this information as I have in the past. I already wrote the MLB Support page within in the app, and after some internet searches, I noticed this currently is a feature they’re still trying to restore for 2020. It’s disappointing that what I used to find useful about this app is no longer the case and no resolve seems to be in the near future. Disappointing.

Could not upgrade my tickets. I have used the Ballpark app several times in the past to buy tickets and then upgrade my seats when we entered the arena. Yesterday, I bought 3 tickets through the app but when we entered the arena I could not upgrade my tickets. I searched everywhere on the app and didn’t even see the upgrade tab. I frantically searched for help on the chat and the internet with no luck. After 45 minutes and the game starting, I bought 3 more tickets for full price in the seats that I wanted to upgrade. 😡 So after buying 6 tickets for 3 people, I was out $470. This app will be deleted from my phone.

Tickets Disappeared. I spent $320 on tickets for an even taking place March 2022 and logged in to check on my tickets and they have disappeared. Update….. I spoke to MLB-Support which was very helpful because the representative let me to the website and I was able to retrieve my tickets from there. I still cannot access them from the ballpark app and still do not know what happened there but at least I am able to access them on the website and I am content with that. I’m increasing my star rating due to MLB Support.

Why can’t you buy paper tickets anymore?. This app is fine, but it only works if you know how to use a smartphone. You can’t get paper tickets anymore-you have to use the app. Not a problem for most people but for tech challenged seniors, it is a huge problem! I bought tickets to a game for my dad and have spent 2 hours trying to tell him how to open the app and use it. If you are going to force people to use an app, then you should have a dedicated line for tech support. You should have to say, “No, click on it. Is the phone on? Oh, it fell asleep.” Give us a paper ticket option again or at least let us scan off of an email. This is some garbage

MLB Ballpark. A miserable experience! On April 20, 2022, I downloaded Ballpark, and the app requires a Special Character in a user’s password. Tried a number of special characters; !, ?, # etc., and the app did not accept any of them. So, I uninstalled - and reinstalled - Ballpark. Then I submitted each and every special character in the iOS 15 keyboard, and - again - Ballpark didn’t accept any of them as a required Special Character. Therefore, cannot use this app. Wish I could rate this app with Zero Stars, so giving it one star. App hasn’t worked for me.

Love Baseball, Hate this App. Let me count the ways in which I hate this app. First, I’ve had to change my password like a gazillion times. For some reason, my login credentials aren’t saved or stored, causing me to have to constantly reset. Second, forwarding, accessing, accepting tickets is a convoluted process. I understand we no longer live in an age when one walks up to the ticket counter and hands over cash in exchange for a ticket, but THIS is the best you could come up with? It shouldn’t take me an hour to buy, transfer, or access tickets. Once I missed the first two innings of a game because I was in the parking lot trying to access the stupid app. Do better.

Looks pretty, but very clunky. The app looks polished and professionally done. But that’s only the appearance. Incredibly difficult to get tickets to show up, absolutely no customer service in order to figure out how to get the tickets to show up on the app. Just an incredibly frustrating and inconvenient app. Has taken way too much to try to figure out based on the useless steps how to get my tickets and… still I’m ticketless. Basically threw money away. And there’s no other way to get your tickets except through this stupid app, If you didn’t buy your tickets directly through Ticketmaster.

All On My Phone?!. So I’ve registered run into problems already typing with your fingers on a small phone creates problems all unto themselves. Phones also run out of power and things get lost on your phone faster than they do on your computer. There’s no hardcopy left I don’t care how long some stadiums have been doing it. It’s relatively new with the Rays and the Rays are not exactly the kind of team you want to see go high tech? I’ve been in that building when the power shut down and nothing electronic worked so how is that going to work? So far not so good!

Can’t even set up an account. I just downloaded this because I bought Bluejays tickets and supposedly can ONLY use them digitally. So I go to set up an account and every single time I enter a possible password I get the response that it is already in use. Wonderful. I have already tried ten passwords, including just adding a number each time - none are acceptable. In other words, this app is useless already. This is the first time I have bothered to write a review for an app. I paid top dollar for these tickets and am one ticked off customer right now.

Horrible!. Took my daughters who are in Girl Scouts to scout day at Minute Maid the tickets were bought two weeks ago they showed up on the app the day they where purchased I even have the email receipt! On the day of we get in this long line and make it to the front to find out the tickets aren’t showing up! We delete the app go to the end of the line and try and try and nothing we talk to someone there and they are unsure of what to do as well the embarrassment of having people watch us get out of line because the app didn’t want to work Is unacceptable do not download this app until they fix the issue!

Would think that the App would be consumer friendly with ordering 5 tickets on line.. The app ordered two seat for the same person with their e-mail. Tried to change the ticket in my inventory the correct person and it wasn’t consumer friendly and couldn’t change to the correct person and e-mail so we could use all five tickets. Now miss a ticket to the Cardinals Brewers game Thursday June 23,2022

Never use this for ticket transfers. Just had to call my friends and tell them we can’t go to the game I invited them to tomorrow because of this app. I accepted a ticket transfer from someone else but was unable to access the tickets. After multiple calls to customer support, the person I got the tickets from, and the box office, it was still unable to remedy the issue. And I will never get that money back. The seats will be sitting empty tomorrow night because my tickets are lost in cyberspace. Thanks for nothing, MLB Ballpark app! I hope you step in something wet while you’re wearing socks.

Adding to Wallet issues now. Not sure what's up with the app. Have always been able to add tix to my wallet without issue. Got this years spring training tix and not all will add to wallet, it'll look like it should've added but just won't be there. I contacted ticket office AND Ballpark developers, each blamed it on the other and both said "well you can just use the app." (Nevermind the emails urging to add them to wallet before going to the park) Today my '23 regular season tix populated in the app without any option on screen to add them to wallet. I have latest iOS and updated Ballpark app.

Historial check in. THANK YOU for finally bringing back this feature! Most games I attend, the ballpark doesn’t have WiFi so I’m unable to check in during the game. This is the best part of the app and the continually updating breakdowns of ballparks attended and team records are great. It’d be even cooler if the app could recognize/distinguish historic games we attend, i.e. a player’s first hit/homer, last game, cycles, etc. Things that aren’t uncommon that might surprise us looking back. Or even just a tagline from the game itself.

Very Buggy. I have tickets in two different sections of the venue. The app shows that I have purchased the correct number of tickets. However, when I attempt to open the tickets only a portion of the tickets show in the open page. I have logged on several times and I have hit refresh tickets several times. I am not able to see all the tickets I purchased. I hope to get this resolved and I am very glad that I have four or five days to do so. If I were at the game trying to get in I would be completely out of luck. This is a serious bug and should be rectified. I understand other people are having the same issues

Ticket purchase. I had to use you to purchase concert tickets for a show at Wrigley Field. It was a worse experience than I usually have with Ticketmaster. I didn’t think that was possible. Still unsure where all the impossible hurdles came from. You obviously don’t want somebody outside your circle to purchase tickets at face value. They were in my cart and for some asinine reason it wouldn’t accept my name on the first name, last name continue on part. I only gave 1 star because I didn’t think it would let me move forward with zero stars.

Parking selection process is terrible. You select tickets then 3 minute countdown starts. During this three minutes you have to click through 20 different parking options one at a time, only to find out that each of them are sold out, after 20 seconds of processing time. Parking locations need to be removed from the options list, or clearly marked as full, just like the seating sections are shown as full. Ticketmaster and its obnoxious fees are bad enough, but then you lose your selected seats because you can’t find parking. Do better MLB!

Scammed. Purchased tickets from someone who purchased tickets. They forwarded the tickets through this app. One day later they recalled tickets. I have proof of purchase and payment . You should not be able to forward tickets to people then be able to recall said tickets , especially in an industry where people are buying and selling tickets all the time. Nearly $1,000 has been stolen now due to recalling the tickets I paid for. I have been trying to get a hold of administrators of this app to resolve this very unfortunate issue that is probably happening to thousands of other people.

Concession purchase through app. While it seems as though purchasing concessions through the app will be beneficial and you will not miss the game, it is not and you’d be incorrect, at least at Wrigley Field. That is what happened to me! I purchased food and drinks from two separate vendors through the app and ended up standing in two separate lines waiting to have the QR codes scanned! On top of that I tipped for both not realizing I’d be picking up the purchases so who received the tips!?! This is not acceptable! There should be a very large disclaimer stating that purchasing through the app will require buyer to still miss the game and stand in lines. Very disappointed and frustrated with this situation!

Exceptional. WHAT. A. BREEZE. This is the gold standard for ticketing apps. I had the pleasure of using the ballpark app for a recent game between the Detroit tigers and my beloved Chicago cubs. From the ease of the download to the updates on my home screen it could not have gone more smoothly. I would give this app 6 stars if I could. Will be recommending to all of my family and friends to use on their next game day.

Password issues!!!. This app was great not that long along. Now, at least twice a week I get logged out for some unknown reason. Then my password no longer matches my ID- I try to reset the password but can’t because the link I’m sent comes up with an error message! Please fix this, I have two games in the next two weeks.

Ok pretty good so far. This app is really good it showed my next game ticket so apparently I should listen to reviews that much because sometimes it could be robots and I just downloaded the app, by the way after my next game will it show the other game after I finish my next game can you please give me a response just to make sure? If my next game will be shown after my very next game.

Be ready for spam!. MLB app not only is what I would term “barely functional”, it also spams the ever living daylights out of you. Both the app and the service either constantly send popup ads or email ads. Ive removed myself from their lists half a dozen times already and I still get spam because, get this, each email is a different “type” of promotion to MLB and you have to opt out of each individually. Also if you don’t want them to sell your info, you have to do a separate opt out for each of those on top of the unsubscribe. Truly, if you can print your tickets without making an account, go that route.

Overall team records. I really wish they would bring back the records of all the teams you have watched, not just the home team records. Pretty cool seeing what the Angels or A's record was when I saw them play or any team for that matter. I’VE BEEN TO 3 GAMES THIS YEAR AND HAVEN’T BEEN ABLE TO CHECK INTO 1 GAME YET. MLB, as fans of this great game we expect more than an app that for 6 weeks has said we are working on it. The rating of this app is a 1.7...you are killing us smalls!

Very difficult to use. Bought three tickets. Got all the way through the process. It said they would email the actual tickets. Never got them. Emailed support. They said they don’t support “tickets “. So I bought new tickets and am waiting for the email. I still don’t know if those original tickets are out there somewhere in the ether. The three seats I ordered are blocked as if I bought them. Using this app also cost an additional $20 per ticket. Probably won’t ever use this again.

Getting better. The app has improved over the last several months. Integration is good and team alerts are fun. The one area that still is weak is tickets. You would think that with all the money in MLB attendance they could figure out a centralized, secure portal for buying and selling tickets that allows fans to buy at market without the dealer mark up and inflated prices. I guess when the cow is fat and slow all the hyena get to eat

Mobile ordering is broken. I didn’t try to handle my ticket with this app, so I can’t speak to that. But to get a beer at nationals park you HAVE to scan a barcode and use this app for ordering ahead. The problem is that the deep links from the QR scan don’t work and just route to the App Store, and only a few of the stores are even available to tap on individually. I was never able to find the stand and complete my order and had to get a canned drink from a different place. Really frustrating experience especially because there is no alternative!

Horrible. Spent 500 on verified tickets and they never arrived in my ballpark app. Couldn't get help from anyone at the stadium or the app. Spent an hour at the gate trying to access my tickets. Tried to buy new tickets in person and the stadium wouldn't sell us hard copies due to covid. Never got the tickets and now I'm being refused a refund. Absolutely insane. I prob won't be able to afford another game until next season

Awful stubhub and Astros ticket resolution. I bought 3 Astros tickets for their 14 august game from stubhub on Saturday 13 August. I got an email from the Astros on game day at 931 am saying that the tickets are in the MLB ballpark but they were not. I stood out there in the heat for an hour trying to get tickets from Astros ticket resolution and stubhub over the phone to go to the game. I have never been more furious. I never received those tickets and the Astros staff kept trying to push it all over to stubhub even though the Astros sent me the email saying the tickets were in the ballpark app. Complete failure by MLB and stubhub which is an official partner of MLB.

Not as good as it once was, but getting better. This app has had many "updates", but each update seems to screw up something that was previously working. I find it difficult to find what you're looking for, and it's now really focused on selling you tickets to upcoming games instead of enhancing your experience at the game you're attending. Believe it or not, it's better than the disaster it was a couple of years ago, but nowhere as good as when it was first released.

Only interested in tickets apparently. Going to a game where someone else bought the tickets. Directed by team website to this app for information about the ballpark, particularly amenities. Does not appear to be any way to get such information without having a ticket in the app, assuming it is even available then. Also, almost every action that is available loads a web view with an often awkward transition and presentation, or directly goes to a web browser page. Overall, a frustrating and subpar experience.

Needs to be fixed asap. How are we supposed to get in the ballpark if this is now the only way to scan tickets to get in the ballgame let alone now if I want to sell tickets to a game I can’t transfer tickets big issue you need to fix this asap your going to have some major issues if you don’t this is a huge problem to not have the tickets not showing.

Constant struggle. I have to log in nearly every time I access the app. Then, it’s a crapshoot if it will recognize the login, or make me reset the password. It asks for my email address, but gives me the “text” keyboard instead of the “email” keyboard, so I have to bounce back and forth from letters to symbols to letters. I’m going to see the Rangers/Reds game in 3 days, and it took me 30 minutes to log in, find the tickets I bought last week, access those tickets, and add them to my Wallet!! Really???

Worst experience ever. These five star reviews are bots. This app and the website are awful. After multiple unsuccessful ‘create account’ attempts, across multiple browsers, devices, contacting the call center, and incognito windows while clearing cache and history, still nothing worked. If this is my only option to access tickets, and it consistently errors out my efforts to create an account, I can only reasonably assume you don't actually want me to attend any games. I still don’t have my tickets, but it’s cool, the contact center will trouble shoot and let me know in 24-48 hours, which is useless as well given the game I’m trying to attend is in 20 hours… so thanks for nothing

App is lagging and freezes. In several attempts I’ve tried to forward tickets but the recipient doesn’t see the tickets sometimes and I have to recall and re-forward. There should be a way to forward a group of tickets from different games all at once. Picking single games and forward each one can be annoying. The app keeps freezing and I get a message “ something went wrong try again “. I refresh the app and still doesn’t work. I tried looking at tickets from a few games and I couldn’t see the tickets. It was blank. Respectfully ask to look into it. Thanks

Forwarded tickets disappeared. The app used to show me all of my tickets including the ones I had forwarded to a friend. Now I can’t see tickets that I forwarded. So now, if I need to recall, I can’t. Plus, the friend I forwarded 2 tickets to can’t see 1 of his tickets. So now there is a ticket missing. I need to be able to see all tickets even those that I forwarded. I don’t have a question. I have a problem that the app needs to fix. Do not tell me to look at help on how to find my tickets. The app has changed and I can no longer see tickets that I forward. I SHOULD be able to see tickets that I forwarded to someone.

Nice but can’t add past games anymore.. I used to love this app, but now I can’t seem to figure out how to add past games to it. For example I went to 2 games in 2018 but it won’t let me add them or I can’t find out how to add them. So now I consider the app useless. I was in London for a Yankees Red Sox game and didn’t have internet access. Was going to add it later and once the game was over since I didnt check in it won’t allow me to add. Please fix this so we can add games from the past.

Now I have to download an app to attend a game?. I see this year I have to download an app in order to present a purchased ticket for a game. I get not wanting to use paper tickets during a pandemic even though the science has determined the likely hood of transmission via paper or surfaces as statistically insignificant but this app is bit the only way to present tickets in a digital form. You can email the tickets. Other places and events do it all the time. Forcing you to download an app is wrong. You keep this nonsense up for 2022 season and you will lose more fans than this silly GQP boycott that is happening in 2021.

Poor Error Message. I tried creat an account, and password met the requests, but when I sign up, I shows something went wrong, please try again error message. This message is not helpful to navigate users next step or what’s wrong. I inspected the error message, the error summary is your password used is in the list commonly used, then I tried new password, it works. Poor error message to display to user during the sign up process

Go MLB!. I’ve had different RedSox Apps for many years now but am fairly new to the official MLB app. I’m really lovin it. It was quick and easy to forward my ticket to a friend for a game that I couldn’t attend due to an injury which relieved a lot of stress. Baseball is such an American Tradition and a truly heartwarming part of my life and this app makes that feeling even more accessible, so with much gratitude…GO MLB! 🥎🙏🇺🇸

Forced App. The fact that you are forced to download an app to retrieve your tickets is ridiculous. An email link or printable version should suffice. After four different venues have required the same thing I now have to delete and reinstall every time to allow space in my phone. There is no reason I should need to upgrade my phone storage for such things. Equally, if you use an employer phone (which is quite common in DC) they do not let you download such apps requiring you to beg others to purchase tickets on your behalf. Can’t wait to delete this app.

MLB app is a scam. my boyfriend surprised me by buying us upcoming Dodgers vs. Giants game and may 4th beanies. he downloaded this app and verify his email and the tickets still won’t appear. we call dodgers customer service but said there’s no order under his name. we then tried contacting MLB via email and said we had to contact the Dodgers again. what’s up with the whole cat and mouse game?!? why do we have to go through all this process. at this point we are tired of going back and forth and sadly we can’t even get refund. this is a whole mess and wish there was a BETTER and EASIER way to access tickets.

Better but not complete. Can’t add games after the fact- the historical feature was so much better prior to Opening Day 2019 but they have opted not to fix this. I still have two games from April 2019 I haven’t been able to enter into my history. Bottom line- they care about you using the ticket feature on this app and don’t care about those who use this app to keep a history of their games. Don’t need the app if it’s just a ticketing app- I will use it to keep memories.

Update: I hardly ever leave reviews…. Backstory: I had purchased and accepted tickets that were forwarded to my account on the app. They showed up until one day they vanished. Update: I tried talking with their customer support (after they reached out because of my first review) and they have since given me no explanation or resolve to the issue other than telling me to contact the ticket vendor about the issue. Again, no explanation as to their reasoning for turning me away. I try contacting the team I bought the tickets from and the link to their page goes to an “error page” and when calling them I have to leave a voicemail because of their increased traffic. The application I bought the tickets through have been 100x more helpful for 1) replying back to my issue within minutes rather than days (unlike the mlb support) and 2) are listening to me and looking at the screenshots I send them regarding the issue. Mlb customer service isn’t cutting it. This app needs work.

There’s a glitch where it doesn’t show your tickets. On the home screen, it’ll show that you have five tickets, but when you click to open those tickets, it takes you to the screen where it should display them. the tickets will just be grayed out and then it’ll say you don’t have tickets. It seems like they will eventually show, but it can take until 30 minutes before game time. if you’re transferring them, the people going to the game are there already outside the gate and in a panic.