Postmates - Fast Delivery App Reviews

Postmates - Fast Delivery [Food & Drink] App Description & Overview

What is postmates - fast delivery app? Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it.

FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!

GROCERY, CONVENIENCE, RETAIL AND MORE
From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour.

REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
Get notified when your order arrives.

EASY PICKUP or NON-CONTACT DELIVERY
You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door.

PROMOTIONAL TERMS
$10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

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How to contact Postmates - Fast Delivery (Uber Technologies, Inc.)?
Find this site the customer service details of Postmates - Fast Delivery. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/512393983/postmates-fast-delivery/contact

Postmates - Fast Delivery Customer Service, Editor Notes:

Postmates - Fast Delivery Version 6.89.1000306 December 2021

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app..

Postmates - Fast Delivery Version 6.82.1000325 October 2021

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app..

Postmates - Fast Delivery Version 6.73.1000523 August 2021

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app..

Postmates - Fast Delivery Comments & Reviews 2022

- I NEVER get what I ordered

Twice I have used the app to order food. Both times, my delivery was incorrect. The first time, the drink was visibly incorrect as it was a fountain drink vs a freeze, also a taco, and nachos were missing. Major fail on the entire order, and it should have been simple. It wasn’t that large, because I was charged a small order fee that was not refunded. I was using a promotional free delivery so at least I didn’t pay for that. I received a credit, not my money back and I don’t believe it was for the entire amount of missing items, I was so exhausted with the constant changing in rep replies, I just let it go. Attempt 2, an entire meal was missing from the order, and the quesadilla was burnt so bad, it was inedible. Is this their fault, no, but Taco Bell had I paid them directly would have replaced it. They credited me .59 cents for that, I have no idea where they got that amount. They refunded the missing meal, but I went to bed without dinner, I was exhausted and starving! This time I paid a delivery fee that they refuse to refund. The thing is, I paid for delivery of items you failed to deliver. Therefore the paid service was not rendered. It is poor business practice, and unethical to keep my money. Also, what good does the credit do me, when I’d now rather drive to get my items than deal with this again?

- Postmates is unreliable

This is a review of Postmates itself, not the app. I ordered from a local Italian restaurant via Postmates and received all parts of the order, except for the pizza. I immediately called the restaurant, because there was no way to contact the Postmates driver who dropped off the food. When I spoke to the restaurant, and the pizza was ready and sitting with the rest of the food to be picked up, but the Postmates driver did not pick it up. He apparently did not check the contents of the order. It’s pretty obvious if a pizza is missing from a bag of food. When I spoke to Postmates, the representative was incredibly unhelpful in trying to resolve this matter and stated that the only way to obtain the pizza that was sitting, ready at the restaurant was to request a refund and re-order the same pizza, so a new driver could be dispatched. This is unacceptable. If it is the driver’s fault that the order was missing, he should be responsible for picking up what he left behind. Furthermore, a subsequent order would have taken significantly longer. I have spoken with the restaurant, and they use an alternative delivery service, so I will not be using Postmates again. Others should be aware that Postmates does not value their customers, and other options are available.

- They’ve changed things (UPDATE 5/23)

This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.

- Don’t use postmates unless you want excess charges.

This last time I used PM they charged me $60 for two meals which the total didn’t come anywhere near that amount! The food was barely thirty if that, then I was charged $12 in fees, and another $7 in delivery fees for a restaurant not a mile from my house! When i got my order there were two meals in it of what I ordered, rather than what I requested. My mom wanted rice, beans, chips and pico for dinner. She got the chips and pico... that’s it. They also charged me an additional $15 two days later! That brings this order up to $80! I sent in an order issue request and they said they couldn’t do anything about it! My health is horrible so my family frequently uses GH, postmates, and UberEats every month if I don’t feel up to cooking. They get a significant portion of my family’s income, but they couldn’t correct the issue? They wouldn’t even give me money back for ALL the stuff that was missing. This isn’t the first time this has happened; on average postmates gets our orders wrong about 70% of the time! Then I usually have someone throwing a tantrum and I have to try to get it fixed. Usually, on average I only get a few bucks back. Typically less than half the cost of whatever was wrong. Overall postmates does NOT care about their customers, they up charge excessively, and add extra charges behind your back. Had I know I was going to be paying $50 extra for dinner I would have ordered from the place down the block.

- Third try was not a charm.

This app is completely bonkers. I just arrived at my hotel after a long drive and needed something to eat desperately. My first attempt to order was accepted and showed it was being prepared. About 5 mins later with a vague “restaurant closed” message my order is cancelled. That’s Awesome, because the restaurant was open, and you said they received the order and began preparing it. Did they run out of a vegetable fried rice? more time wasted and a first round of multiple credit card charges and authorizations. Second order goes through and now hunger has turned to pain has turned to oh no I fell asleep waiting for this joker to say he delivered my order to my door when he snaps a picture of him holding it who knows where, but it most certainly is not at my hotel door, I show no missed calls or messages, and yup, I’ve been fully charged for this foolishness. It’s not even worth the keystrokes or your time at how bad the subsequent order went, or how overly complicated they make billing with multiple required authorizations and transactions for a single order. Not to mention you may think you’re order is delivery charge free or that you ordered extra to avoid “small cart surcharges” but you better double check coz I was shocked to see both of these charges pop on after, when my cart showed both credited and to top it off the order was well over 45 mins beyond the “no later than” time and the delivery persons number was not In service. 🤑

- Disastrous app

Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!

- DO NOT USE POSTMATES

As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.

- Disappointed

Why am I paying for the Unlimited if you guys don’t wanna take full responsibility for your drivers actions they mess up our orders and then when we report it (Postmates Support) favorited thing to say is .... *“After continuous research, unfortunately, we will not be able to take further action regarding this matter. Due to the frequent refunds on your account, we are unable to give any compensation for the next 30 days until further notice. I apologize for the inconvenience.”* !!????.... like do you really think it’s our fault your employees are ordering our food and messing it up or completely not delivering our food at all!!? Like I lost track of how many Postmates drivers have ran off with my food and Postmates only response is the one above its obvious that these people are strangers and all of them are NOT good and they’re going to mess over people food or simply not deliver it and take it, so how about you stop making your customers feel like it’s their fault that their food was incorrect or not delivered or half of their order is missing.....because its not it’s YOUR responsibility to take care of what happens to your customers food that is supposed to be delivered especially your Unlimited Members.

- Literally the worse food app

I’ve given them multiple chances to not make me hate this app. I always order then it would take for ever so I started paying for the faster delivery. Then every time the driver would be late instead of being late they click that it has been delivered and show up 10-15 mins later I would still get charged the full amount because the driver lied. I assume to avoid a ding from Postmates, or if they where super late they would click delivered and just never show up then I was forced to email a complaint. they didn’t even read my complaint just copy and pasted some General reply back to me I sent another email and they where a hair more helpful and gave me a 10$ credit. So I was like well I’ll try one more time sense I have credit then the driver is yet again 20mins late so I didn’t want to eat cold food so I canceled the order then get a email I was being charged the full amount and even being charged the credited amount, because I guess you get charged the full amount if you cancel when in delivery Dosnt matter how late they are or how cold the food is zero cancelation, I guess so now the driver gets to keep my food and the company still collects my money, so I’m Officially done with this app they hire complete morons to drive for them and there customer service is just as bad honestly try Uber eats or any other appbthen this one. This isn’t me complaining about one bad experience there has been about 10 in a row

- Terrible Service

I placed an order to receive a home wrecker burrito at Moes. When I finally get my order it was wrong. I figured no big deal I’ll contact Postmates. Which I might add is terrible that is only through email and they take forever to reply. I tell them in the email my order was wrong and I even have the wrong receipt. They reply back and said everything I ordered is what I got. I’m looking at the plate they gave me and it’s definitely not the burrito I ordered but someone else’s food which I might add wasn’t even complete because they ordered a meal that was suppose to even come with a drink I didn’t even get. I even took proof of the receipt and the meal I got which definitely doesn’t coincide with what I ordered on the app. I reply back to them and they still investigated again and said again what I ordered is what I got. How the hell you going to tell me the burrito I ordered is what I got, when your not even here in my house looking at the plate I have. Long story short they gave me a credit for the issue. I don’t really care about the food. Food is food. But what really bothers me is that fact that they kept telling me what I ordered is what I got and the person who was suppose to get this meal I’m sure got mines or someone else’s. Its the principle what matters. If that’s how this company conducts business than they shouldn’t be running this business. Very unprofessional. I’ll just use the credit and delete this app. Terrible service and shame on them.

- Watch out for credit card fraud with this company!

This is the worst company I've ever dealt with! I have a literally dealt with better customer service stationed out of Third World countries where they barely speak English! Following placing a single order it took me five days to resolve a simple issue! Nine days later I am still dealing with the ramifications of having placed one simple food order through this company. For the last three days I've been trying to get in touch with this company because they have been making unauthorized charges onto my credit card. I have sent a dozen emails in the last 72 hours and not a single person from this company has bothered to respond to me! They are literally conducting illegal and fraudulent activity and won't even respond to the consumer who is being affected! Nine days ago I asked them to cancel my account and I am still waiting for them to do that and in the interim I keep getting charges even though I'm not placing any deliveries! The only way to reach anyone at this company is through the stupidest support request form on their website and then you need to wait for them to respond! Please tell me how email is a suitable form of customer service when you're dealing with food delivery?! If you have an issue with your food on Saturday guess what you may not hear from the company till Monday! Literally just save yourself from the frustration, The grief and the headaches that will follow by ever using this company

- Never using Postmates again

I have had multiple cases of my orders being marked as delivered when they aren’t actually being dropped off to me. Customer service responses are so generic like they are just cut and paste for every single issue. I once had an order take over an hour and a half before being picked up and so I cancelled it since the food would have been cold anyway and Postmates told me that they were still going to charge me because the driver picked it up and was in route to my house even though it was an hour after the estimated delivery time. I never once got an update that the order was going to be late. I called the restaurant and they informed me that my food had been sitting there the entire time waiting for a courier. Other times, the app allowed me to order from restaurants that were closed and my order just sat there until I had to manually cancel. I have witnessed drivers slowed down outside my house, mark the items as delivered and drove off without bringing anything to the door. I had a restaurant call me and tell me that they were cancelling my order because the driver was screaming at them trying to get a lot of extra food for free by saying that it was a part of my order. When items are wrong on my order I get told that they won’t refund me even if I’m missing the items that I paid extra for (like guacamole for example). There are so many other food delivery services. No one needs to ever use this app.

- Would not trust this service.

Had the worst experience using this service to get chicken wings from Wing King delivered to my house. I placed my order using the app at 6:40pm. First of all, the menu prices on the app aren’t the same as the actual restaurant so you don’t really know how much you’ll get charged til the very end. Initially my order was going to be about $45. The app states that it will take 50-60min to get my order, that’s fair. After 40min passes at 7:19pm, I get a text from my Postmates driver saying the order will be ready in one hour. Over an hour passes by at 8:36pm, and my food still has not came or have I heard from the driver. I call the Wing King to ask what happened and they state that I need to call my Postmates driver because the food is ready and has not been picked up. I attempt to call/text the number that text me and can’t get through. Finally on the app I find a number that reaches the driver and she says that the kitchen got backed up and she’s going to get the food right now and be right over. My food came to the door at 9:14pm. Cold and with no receipt. Later find out that the app is charging me $75 for my food from an additional $12 service fee and a $6 delivery fee. I did not tip. I followed through with Postmates and filled out twice that I had a bad driver and bad service but no one has contacted me in any way or form. I’m absolutely shocked. Please learn from my mistake and do not waste your time or money using this app or service!

- Very unimpressed

I was excited about this app but after my first use, I deleted and will not use again. I placed an order. The driver assigned to my order went to pick it up and the order was not at the store. The driver contacted me to let me know and said he didn’t know what to do. I tried contacting postmates but there was no number to call. You can only submit a request. The issue was eventually resolved and my order was placed and my driver picked up my order. When my driver was on his way to me, he said the postmates app stopped working. I had to give him verbal directions on the phone. My order was delivered much later than it was supposed to arrive. This was not the driver’s fault. My driver, Melvin, was very professional and nice. He was awesome. He spent over 2 hours on my order. The app was messed up and would not let me give him a tip. My husband contacted postmates through Twitter to see how we could tip him. My order ended up being refunded, thankfully, but we still wanted to tip our driver. Postmates told my husband that we wouldn’t be able to do that. Melvin spent over 2 hours helping me get my food and he was not compensated for it. I would have given him cash but I didn’t have any on hand. Completely unimpressed with this app and the company. Even though I got a free meal, I will never use them again because it was more of a hassle than a convenience. I also don’t think they treat their employees very fair and I won’t support a business that does this.

- Unprofessional with terrible customer service

I placed a large order through Postmates— an order that could not be completely fulfilled due to an error on their ordering menu. Instead of acknowledging this menu error and contacting us to cancel the order or add to it, we waited for over an hour to receive one item from our long list of orders. We were shocked that WE WEREN’T TOLD that a majority of our food could not be delivered. I had to call the restaurant who told us that Postmates incorrectly named a menu item and therefore it could not be placed or delivered. The terrible thing, however, is that Postmates refuses to acknowledge error on their part. They refunded our missing items, but still charged us $15 for taxes and fees for the ONE item they could deliver...which only cost $14. I was charged DOUBLE for an order I would not have placed if I had simply been told it could not be placed accurately. Worse still, I have emailed (they do not have a phone number to directly contact anyone) their “customer service” about 5 times and I receive the same generic answer. They have refused to comment on the fact that I would have not gone through with my order if they could not place it correctly. It is frustrating. The customer is not heard if there is an issue. Do not download this app...you are better off with Door Dash or Grub Hub — these apps work directly with restaurants to provide accurate menus and much better customer service.

- Cancel orders missing items no refunds

Lately I've had horrible experiences with the deliveries and customer service did not compensate for it. They were rude and brushed me off after I told them I was upset that I had a missing item from my order and they refunded me less than the amount of the item. Then they still refused to refund me the proper amount, citing that they had given me a credit previously for another mistake they had made. This was a dinner order that they canceled on me after an hour and a half of waiting and 30+ minutes of me trying to help navigate the driver to my house. I'm pretty sure he was high and just gave up. I ended up having to work harder and spend more time trying to receive my dinner delivery that never arrived than if I would have just gone and picked up something myself. I was really upset and the small credit they gave me for that did not make me feel better at all. It actually felt insulting. Then for them to short my refund on their next mistake because they felt they already made up for it from this previous small credit felt completely outrageous. I've never written a review before, but I am so upset about how I was treated by the customer service at Postmates that I feel everyone should know how poorly they treat their once loyal longtime customers. Apparently they're doing so well they don't care about the individual anymore. I urge vendors and patrons to use other food delivery apps instead.

- Poor Customer Service response

Put in an order with postmates which was estimated to take a while but then Postmates miscommunicated our order to the establishment even after repeated confirmations from the restaurant to postmates - an issue that we found out was frequent as the employee of the establishment told us not to use postmates - but this was not brought to our attention until the driver was at the restaurant to pick up the order (already 90 minutes after we ordered). The instructions we gave were important because I am a vegetarian and the mix up caused there to be meat in the food. This forced the driver and the restaurant to have to deal with the miscommunication and re-do the whole order, causing the order to take another 30 minutes to get to us and wasting the time of the driver and costing him income as well. Customer support was contacted about this terrible experience, as a previous order we had with them had been stolen and we were fed up, to get a refund for the expensive food we had to wait 2 hours for and then it was “resolved” without even allowing us to discuss with a representative. It was not handled well and we do not intend to use the service again. It’s really bad when even restaurant employees are suggesting that we order through different services rather than Postmates. I just hope our driver was compensated for his time as he was forced to handle the whole issue even though that isn’t his responsibility.

- Today was GREAT but last time was NOT

This is the second time I’ve ordered through Postmates. The first time was several weeks ago. The app said my order was delivered but it wasn’t delivered to ME so I’m not sure who they left it with. I could not reach a human on the phone to get it sorted out. I am blind and having to do everything online takes me four times longer than a sighted person. By the time I went through all of the text and email protocols, everyone was closed and I was unable to get food that night. When I got to the door there was no food and I spent the evening hungry. I was given a credit for the mix up but I could not find it tonight when I ordered again. I was hesitant to use Postmates again but since I already had the app open looking for my credit Iwent ahead and ordered my food and figured I would give them a chance. I was not sure what to expect after the fiasco with the previous order. However, my driver was easy to contact and she made sure I got my food. I was trying a new restaurant both times. Tonight I am happy with my choices and with the service. I will continue to give Postmates a chance to improve my three star rating. The three stars was only for the service itself and difficulty I had trying to sort out the mix up last time, NOT for my driver tonight. Nathacha definitely gets FIVE STARS!!

- Switching food delivery service ASAP

If you are looking to try a new food delivery service DO NOT go with postmates. I ordered from a restaurant and decided to go with pickup, trusting the restaurant would give me all of my items I ordered I got home and realized I was missing an item that was $10. I immediately went on postmates and tried to report the issue- they said I had to call the merchant and they had to be ones who file this issue since I had picked it up (fair enough) so I did, the merchant then stated they had called postmates and let them know and Would be getting my $10 refund back. Fast forward to the following day I noticed not only had my total not been fixed I had an additional email from postmates with an ADDITIONAL mysterious charge of $10 to my account- so now we’re $20 over my total. I emailed postmates letting them know of this issue and absolutely NO ONE has helped or answered any of my questions especially about the mysterious $10 charge. Now they have stopped responding back to my emails and never got not only my $10 but $20 refund they OWE me. Their customer service is a complete joke and I will be cancelling my services with them and will be switching to doordash and ubereats immediately.

- Frustrating to use, Terrible customer service

I spent over $60 on a group order at SweetGreen. One of the salads was unavailable because they were out of one of the modifiers. The Postmates app wouldn’t tell me which modifier and I got a text threatening to cancel the whole order if I didn’t select a substitute in 10 minutes. I made some changes (hard to know what to choose because I didn’t know which modifier they were out of). Postmates then charged me $1 for substituting one of my items, even though it wasn’t my fault. A few minutes later, I got the same text again, saying they were out of one of the modifiers to my salad and again said they were going to cancel the whole order in 10 minutes. I submitted a support request and when I didn’t hear back within 10 minutes, i had to cancel that salad (I didn’t want all of my coworkers to not get their lunch!). When I got a call from Postmates support a few minutes later, they told me the modifier SweetGreen was out of was lentils and I was refused a refund. I requested that they waive the small cart fee and service fee on my new order without lentils, they said it was my fault because they told me I shouldn’t have canceled that salad. I explained again that I couldn’t have the order cancelled for all of my coworkers so I had no choice. In total I spent almost 10 minutes on the phone, which means in total Postmates wasted about a half hour of my time- with NO REFUND for my struggling.

- 2 issues in one week

I placed a order with Everest . When my driver went to get my order he was denied the food because the pre paid card the drivers are given was declined . He was awesome and tried everything he could for 20 min. Worst part is when you try to contact them with a problem there is just a email which they do not respond too in timely manner . The WORST part is that my driver had to cancel my order on his end . He told me that if he cancels more then 3 order he gets terminated . How is that ETHICAL??? Not only is this poor guy out of money but time as well and he gets penalized for something he had no control over . Got my money back two days later decided to give them one more chance . My mistake.I ordered ice cream and 1 hour and 20 min later I get a call from my driver that she could not find the place . And when she finally did all they had was vanilla when the app showed 15+ flavors. She suggested we cancel the order . When I tried to cancel they said they where going to charge me still for my order. Seriously,no this is not ok . Why should I get charged for YOU did not have the proper info in the website . Or that the driver waited a hour plus to come contact me about my order? I would not try postmates again . It’s a shame too since I haven’t had a issue before in the past and would buy gift cards for friends and family. Seems like I’ll be moving on from postmates . Here I calms door dash or u re eats .

- This entire app is a scam

I have never written a review in my life but felt compelled to do so with this one. I have driven for them for the last 6 months and used to really enjoy doing so. This past Sunday I was working towards a guarantee where you have to accept 8 orders between 5pm to 9pm, I completed this and did not get my guarantee earning. So I contacted them DOZENS of times with photographic evidence, the first guy told me that no my guarantee was from 4pm to 8pm and I replied and said none of my guaranteed earnings are between that time. He foolishly was looking at the wrong time zone and apologized and told me to contact support if I hadn’t seen the earning within 24 hours (which it had been 24 hours that day). So I contact them once again to find out that i had to accept and complete 8 deliveries between 5pm to 9pm (which even with 2 people this is nearly impossible because the app sabotages any chance of doing this). In none of my other guarantees have I had to complete the 8, but just accept. So as far as I’m concerned, I work extremely hard and they are withholding earnings from me. I just want to advise not to ever work for them, you basically make nothing with gas expenses and the fact the app sabotages you from earning any extra guaranteed earnings during rush hours. I am so disappointed and disgusted that I ever gave them any of my time. I will be transferring to Uber eats ASAP and telling all of my other postmate driver friends to do so as well.

- Poor customer service

Until a week or so ago, I considered myself a pretty good customer- I imagine I spent hundreds on Postmates each month. I just can’t get over the unsatisfactory level of customer service. The entire business is based on customer service and convenience! The reason I don’t mind paying a monthly fee + $25 for an $11 salad (sometimes 5 days a week) is that I have high service expectations. If something isn’t right, the expectation is that it will be corrected quickly without hesitation. After one too many bad experiences with inadequate compensation, I’m ready to call it quits. Last week I had a salad that was so bad it tasted sour. I had to throw it out. As I dug for a fresh patch within the salad, I also noticed the “premium” ingredients I ordered weren’t on the salad. I paid for something I didn’t receive. The response I got from Customer service after multiple emails was that Postmates aren’t food preparers and too bad/there won’t be any compensation. THIS BLOWS MY MIND. (Side note: I order from this salad place fairly regularly and yes, it is a roll of the dice. Maybe one in every 6 salads from them is gross, but I gamble because when it’s good it’s delicious.) I pay Postmates $25. Postmates pays the restaurant $12. If the restaurant delivers garbage, Postmates needs to hold them accountable and get the money back. All I know is that passing that hassle and expense onto the customer is not the key to loyalty. I expect better.

- The don’t care for their drivers

I am a doordash,grub hub, and previous postmates driver. And after a year of doing a combination of all three I have noticed that postmates cares the LEAST for their drivers. The pay the drivers $4 as a base pay. I’ve had orders that were 8.9 miles, driving, away from restaurant to customers house and I got $4 I called postmates to see why I only got that and they said that because non driving miles (like if you looked on a map and drew a straight line) it was only 3.87 miles. She then explained that the customer did not leave a tip. Ok that’s fine customers are not obligated to but as a company you should give your drivers something to make up for customers that don’t tip or ones who don’t tip as much..doordash and grub hub do. Postmates charges the 20% service anyways. I just don’t understand how a company can value a large part of their “employees” at $4 for an hour and half of work. And it’s not just one time this has happened. It has been 9/10 orders I’ve done. Also I’ve driven to countless restaurants only to get there and have the order canceled which the app never told me and when I call postmates to say that I drove all the way there but didn’t get a notification they say sorry and that the app did say that it was canceled well before but I use the gps so I know where to go, so I don’t have the app open and they don’t get notifications. Please DONT use postmates...they don’t value the drivers at all.

- Great idea, TERRIBLE company

Long read; but very honest I have both Uber eats and Postmates as I am someone who feels variety is important (especially when it comes to food). But over the past year I compared the two and one his head and shoulders above the other. Postmates has what sounds like good promotions and coupons but it’s all a scam. One example is ; They send you a link to a promotion for free delivery from a sushi place. U decide “ I could really go for sushi”, so you order. Then what always happens is the promotion literally vanishes. If you try to redeem it, it says “promotion/ coupon not found”. It’s all a ploy to get you on their app and ready to eat. Hopefully you’re just too hungry to care that their coupons don’t work (has actually happened to me an my friends so many times it’s almost a joke now). Not only does Postmates CONSTANTLY send you coupon or promotion codes that NEVER work. They also don’t make up for their mistakes. I once ordered for me and my friends, over 70$ worth of food. When the order arrived an hour and half later MORE THAN HALF of my order was missing. I ended up paying 70$ for a crappy burger and eggs from Denny’s!! When I complained to Postmates all they offered was 10$ in Postmate credit! Like are you kidding me? I used that 10$ on an order that was 9.99$, wrote this review and now I am deleting the app. I’ve never reviewed an app before that’s how garbage this app is. Use Uber eats or grub hub. Anything but this trash.

- Scams

These guys are so awful, I ordered my food from aung maylika hours ago and the driver went to a different town and just keeps going in the opposite direction, there’s no number to call at all even the rude lady at the restaurant said they don’t trust Postmates when I called just now to ask her to help since they make it impossible to speak to anyone at all and once you file the complaint you can’t add anything you’re at their mercy and it says you can’t cancel the order even though it’s their fault for not picking it up because they will still charge us so I am screwed I have to wait and the lady at that restaurant was laughing at me and so rude so not eat there i was trying to support small businesses & they treated me so bad with no remorse, she said it’s not their fault the food wasn’t delivered so she won’t reimburse me unless Postmates pays her for the food I never got. She was so rude and it was like over $40 that was gunna last me for the wknd now I can’t order anything else cause I have to wait for them to sort this out. Use doordash or grub hub or even Uber eats they never did anything sketchy at all this be done all the trials recently and this one just ruined my wknd. Seriously they make everything right on the other apps and the drivers actually do their jobs very well too that’s why I’m so upset this is insane and everyone is treating me like it’s my fault and no compassion at all. Don’t eat at aung maylika or whatever it’s called and don’t use Postmates!

- They’ve fallen apart

So when I first downloaded the app probably I year ago I thought it was great. Fast forward to the last few times I’ve used it and now I’ve gotten orders that are completely wrong. When you go to certain restaurants (BWW for example) they clearly don’t have the correct options when ordering even what type of sauce they want so the order came through completely screwed. And then there was this morning, I made an order for breakfast because I didn’t think we’d have time to go to the actual restaurant. I see a transaction go through for over $50 on my Apple Pay and assumed everything was good. After 20 mins I open up the app again to check for an update and yet I’m faced with an order summary the same way it looked before I made the order. I contact support and another 30 mins later I get informed that the order was cancelled... okay. They continue on informing me not to worry because my account wasn’t charged or that it would be reimbursed within 7 days if it did. After an hour. I expected the food to get delivered within 30-45 mins and yet they couldn’t even manage to deliver me a message when the order didn’t go through for longer than that. Ubereats it is.

- Terrible App By Lazy Developers

Honest review: Download DoorDash or some other food delivery service before you even think about Postmates. I’ve ordered through Postmates a couple times and the first time I realized there was an issue was when a place I’ve frequented before, the salad would come with 2 sides. Postmates doesn’t allow you to choose your sides, the meal was the same price, and I didn’t get ANY side items. Chalked that one up to maybe it was just the restaurant. Fast forward to last night and I ordered a pizza for my family. After 45 min of waiting, a random number texts me and says they are the driver and the location of the pizza restaurant is closed, has been closed for a while, and no new location presented on the outside of the building. After several emails to a genetically “help” line, I finally was able to get my money refunded, or so they say. How do you offer a service providing goods and you don’t even know if you’re service providers are still I’m business or if their menu is correct through your app? You don’t have a phone number to reach out to. I know it’s 2019 and most people are afraid to have human interaction, but pull your heads out of the clouds, look at your locations and menus, make sure it is correct, make sure your service providers are still in business, and most importantly PROVIDE BETTER CUSTOMER SERVICE. Your driver couldn’t even contact you to see what they should do. Shame on you

- New customer- Terrible Customer Service

I ordered food for me and my supervisor today for lunch and at first it seemed everything was going good. I got the notifications on my order in a timely manner and was updated on the stays of my order/ delivery driver just fine.... at first. Well once I received an notification that the driver was close I went outside my place of business to meet him and i literally was out the for 30 minutes almost in the hot sun trying to give him directions. Then once I’ve finally received the food, as me and superior are going through the bag to get out I orders my order was completely wrong. I ordered a meal but only received the sandwich. I paid for a burger fries and a drink, but never got the the drink or my fries. I was charged $30 something dollars for a meal that would’ve normally cost me probably about $6 to $20 had i been able to go out on my own and get and then didn’t even get what I ordered on top of that. I reported an issue with my order but have yet to hear back from anyone about. I also tried contacting the restaurant itself to make a complaint with them but the number they have listed is out of service. I also tried calling the delivery guy again and all of sudden the number that I had for him no longer worked. I will not recommend this app to anybody and this will be my first and last time ordering from this app. I’m very disappointed in the service I received today.

- Horrible! Do not use this app!

I have read many of the reviews and my experiences have been almost the same! The first time we used Postmates, maybe a year ago, they were great, but since then it’s been ALL BAD! One time I got a call from my postmate saying that the restaurant we ordered from had closed (like gone out of business). What?! Then why was my order accepted? Then that was a whole debacle because my postmate told me to cancel my order and then I still got charged. Trying to get a refund was the WORST experience. You literally can’t contact Postmates except through email so I had to wait a couple of days to even hear back. Ugh! When they told me I was getting a refund I was happy, but then after several days I still saw now refund in my account. So, I contacted through email again. Then I’m told it takes 5-10 days to get the refund. I’m annoyed, but I wait a few more days and still nothing. So I contact them again and am told that my Postmates account was credited the money. I didn’t want credit, I just wanted my money back. After all of this, I FINALLY got my money back. Also, there are ALWAYS a TON of fees! No matter what you’re probably going to be paying at least $15-$20 extra in taxes and fees. And they won’t tell you exactly what you’ll be paying until after your food is delivered. Uber Eats is SO MUCH BETTER! There are never any surprises with them. My boyfriend and I have both deleted Postmates. Good riddance!

- Unbelievable Customer Service

I will never order from Postmates again I urge you all who read this to do the same. I have never written a review in my life but I feel like this needs to be done. I ordered food on New Years Eve three times just to have only one order actually be delivered. One of my friends ordered from Uber Eats and I chose Postmates. We ordered at the same time and his arrived within 30 minutes. My first order continued to say it was being delivered just to have the driver pull over a mile a way from the location I was staying at and not contact me. The driver then called me and told me to cancel my order. I canceled and tried to order more food but the same exact thing happened AGAIN! Foolish enough to trust Postmates to give me my refund for the two canceled orders that totaled over $80 dollars, I decided to order once more. I expected there to be some type of refund, however, I was still charged for food I never got and the help center on the app and the Postmates website was the most useless website I had ever seen. It made me think that I would get my refund eventually and 8 days has went by and no luck. I ended up calling customer service just to find out that their refund policy is 5 days which not even on the help service! DO NOT USE POSTMATES OR YOU WILL GET ROBBED!

- Inaccurate e orders, Unprofessional drivers, terrible customer service

Practically every order I have made on Postmates has been a nightmare. They charge a ridiculous small order fee, so unless you’re planning on ordering food for an entire family or spending a bare minimum of $20 on a single burger and fries you’re not getting the best deal. When it comes to ensuring that you get what you order the experience is troublesome and annoying at best, and frustratingly egregious at worst. Often the orders are either not checked for accuracy by the drivers or the options you select will be completely disregarded. The drivers I have had the unpleasant experience of interacting with have been all around dissatisfying, in addition to being hard to contact in the first place they’re often rude, condescending, and unprofessional. Trying to get a refund for your inevitability messed up order is akin to pulling teeth without novocaine, the app has no live support or even a bot to speak to about fixing mistakes or receiving a refund. The app also only gives credit instead of actual money for their refunds, forcing you to order again and repeat the absolute mess of a process I’ve been describing throughout this review if you want to get anything back at all. UberEats, Postmates, or even GoPuff are much better in every aspect in my opinion, a lot of catch up needs to be played by Postmates to ever stand a chance at getting my money for some McDonald’s again.

- Menu loading problems and last minute cancellations

I have been using postmates for my primary meal delivery service during a self quarantine period and have found it frustrating that there have been several occasions where the specified restaurant menu will not load properly. The screen opens with the category filter bit no menu options are shown or selectable. Additionally, I have done advanced orders the day ahead to avoid long wait times during peak periods, my orders were confirmed, but at the last minute I find my order was arbitrarily canceled without cause noted. This leaves me to scramble to find a new meal and then wait an additional 30 minutes to an hour for it to be delivered... My final issue has to do with the fee transparency. All fees are rolled up into a single service fee line item with no description for what services specifically are being provided. Is it a restaurant fee for their participation (seems like they do little work outside of standard pickup) is it a technology fee for using the app? Is it a hidden delivery fee to pay the courier? Also they base the default courier tip based on the price of the delivery which makes no sense, the courier has no relation to the effort taken to prepare the food and the service provided is only to pickup and drop off the food. This typically warrants a tip for the service but you would use a flat rate (or distance driven) metric.

- 1st order, last order

I ordered lunch for myself and a co-worker. I ordered two of the same items. I walked out when the app alerted me my driver had arrived! I walk out to retrieve my food then walked back into the break room to sit down with my co-worker to eat lunch. Unfortunately, that was the end of my “good” experience with Postmates. Sadly, they only delivered 1 of the 2 meals I ordered... Who’s to blame in this situation? I double checked my order history to confirm that I did indeed order 2 meals (they were the same meals), which I did, so it’s not my fault. I don’t know if it’s postmates website or the restaurant I ordered from, but I’m assuming it’s the website because it showed the receipt from the restaurant and they only had 1 meal on the ticket. So to make a long story short I was looking over my postmates summary and there were all kinds of fees, including a $1.99 small cart fee (under $15). Now the original order was over $15, but once they corrected the billing they added this $1.99 fee because it’s now under $15. Now what do I do? Do I just accept the fee and leave it as it is, or do I challenge it because I’m paying a fee for an error they made? They have no phone # to call, only email. It sounds so small and pointless that you’d think they wouldn’t fight this, but let me tell you that they are fighting it and have told me that there is nothing they can do about the fee... Welp, that $1.99 cost them a new customer.

- Used to deliver your food first and on time

This service used to be great. You would order your food. The restaurant would prepare it. And someone would pick it up. And then someone would deliver it. Now it’s. You order your food. The restaurant is preparing it. It’s stays on food is being prepared. Even though the driver already has your food. But you don’t know what because you believe the app isn’t lying to you. But instead the driver is dropping off someone else’s food before yours. And yours will be delivered next, cold most of the time, by the way. And when he drops off that first order is when the app switches over to food is being picked up and then the driver is on to you. It’s a big lie! A sham! This can’t be legal or right. I’d see if they were up front with their customers and said they did this but they aren’t. I’m not even mad that they do this but more so mad that they don’t tell you this. I paid for the premium service for the year and that’s what I expect. If there was another service that you could pay for that would allow you to not have your food pushed to secondary then I would pay for that. But this sneaky behind the back stuff isn’t cool. I understand you want the drivers to make as much as possible, well your company wants greed so it tries to do as much as possible but it comes at a cost of me having warm food. Unacceptable. Beware when ordering is all I’m saying. Good luck people.

- Average

The app usually works but I wish they had a phone number for instant support. I never know if I should order a new meal elsewhere or wait around cranky and hungry until someone emails me back. Usually a helpful response takes at least an hour. Postmates will send you an email with someone attempting to respond by pasting the answers to their FAQ in the response...as if users haven’t already read the FAQ / used the app before. It’s a tad insulting. Most of your experience will depend on how ambitious your driver is. Some of the drivers seem a tad entitled while others are excellent. I usually tip between $4 and $8, but I’ll tip lower if the driver complains about having to take an elevator or park their car. I also wish drivers would confirm the order before leaving the restaurant... I’ve gotten the wrong food on several occasions. Perhaps if postmates shared the average customer tip with the drivers, the drivers would make more of an effort making deliveries for customers that do want to pay well for convenience. Also, don’t bother with unlimited. I tried this and they just tacked on a higher “service” fee instead of a “delivery” fee—either way, you end up paying extra in addition to your membership. In my opinion, unlimited is pointless unless all extra fees (apart from taxes obviously) are eliminated.

- Very Upset, food was completely wrong, driver was incapable

TOTAL BS! I was very upset to find that the driver did not know how to park and find his way into a Potbelly’s and gave me excuses for a hour and half long wait, and then when he arrives in my neighborhood, he was incapable of finding my house. After a ten minute phone call with him, instructing how to drive around the block and follow the GPS, WHICH ORIGINALLY TOLD HIM HE WAS ON THE RIGHT STREET, he finally found my house. After generously giving tip, even though he didn’t really deserve it, I open the bag to find not only was he incapable of following instructions, but the potbelly I ordered from had put every single ingredient I did not want!! My only question is how do you put the ingredients, when I have to press each individual item I requested, and that’s what shows up on the order. I order a plain sandwich, and it’s almost as if they said “No, this is not how they want their sandwich, I’m going to make it this way.” Idiocracy at its finest. The wrong milkshake, the wrong sandwich, all to be an hour and half late by someone who doesn’t know how to follow GPS. I have no one else to blame except for Postmates for this situation and if I don’t at least get my money back I will make further complaints and no longer use their services. UberEats is 100 times better and easier to get a response from, I’m just making this complaint to let others know to abandon all hope in this app.

- Horrible company. Don't waste your money

Absolutely horrible service. After the first order going smoothly I decided to place another. It said it would be delivered between 30-45 minutes. So around an hour later I got the notification saying my driver was arriving and would "wait five minutes" i ran outside to my curb to wait and didn't see anyone and within seconds I got another notification saying the delivery had been completed. I contacted customer service because obviously I didn't get my order and at first they kept telling me that it showed my meal HAD been delivered to me and the driver handed it to whoever was in front on my house lol. I kept fighting them telling them I never got and finally they decided they would give me a REFUND and that it would 5-10 business days. After the 6th day I see that I had actually been charged for that order on my bank statement and contacted customer service again. They proceeded to tell me that I had to wait the full 10 days before seeing anything. After the 10th day I still saw no refund and contacted them again. They took TWO days to get back to me just to tell me that they did process a refund but unfortunately had did it in the form of a credit to my postmates account. I was furious. I couldn't believe the lack of customer service and the lack of communication. I did not ask for a credit. I asked for a refund back to card and never got it.

- Overall terrible

Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

- Choose another delivery app please

Can I give this a 0 stars ?? Honestly they don’t even deserve a 0 !! I only ordered 3 times through this app: 1st time never received my order and the app says it was delivered..2nd time received the wrong order..3rd time received my order missing a sandwich, and had the rudest and most impolite delivery driver. And mind you never got my money back! So here is my last message to their TEAM “ First of all this is the third time this inconvenience happens to me when I order through Postmates. Whether your delivery drivers are stealing the food or there’s something wrong with the app that it never gets the right order. Anyways I need my money back or I will have it back through the bank. Second of all I never received any of my previous refunds that I was supposed to get. Third of all I think I gave you guys the benefit of the doubt when you did not deserve it l. I’m posting this on the App Store and everywhere so everyone can see what this is really about. And the last thing, the delivery driver that brought my missing food was the rudest human being on earth. When she got here I told her there is a sandwich missing and she literally turned her back on me and said I don’t care keep looking in the bag. I am extremely disgusted by the level of unprofessionalism if this app and everyone working with it. And like I said you will have to refund me or I’m taking it a step further “

- If you don’t mind if your order is wrong definitely order from postmates

The first time I ordered from Postmates my order was incorrect, but still acceptable. The driver was also a totally different person and in a different vehicle than what the app stayed, but I let it go. I decided to order again after several weeks. The first time I got notification that something was out and needed to be replaced it substituted, but it never stated what that item was. I couldn’t reach my husband so I canceled the order and was charged the fee for cancellation. After I talked to him we decided to reorder something simple and figured I cancelled so who cares about the amount I was charged for doing so. The order was delayed because it stated the place was taking longer than expected, which was fine. Then got an update that it was delayed even further because the driver had another stop, still no worries it is understandable. I have my door open so I can see when the driver gets here, which she does and apologizes for the wait. I get inside and we are missing my husbands whole meal!! I called the restaurant and no answer. He is an ER Nurse and is literally working like crazy. So he just went to bed without eating because he was tired and didn’t want to deal with anymore of it. I was given a credit, but hopefully it would just go to the driver for her hard work, because never again will we order from postmates for anything.

- Terrible tech support

I am a driver for Postmates and have been for years. It is absolutely unacceptable that there is no technical support. I am having an issue with my app that will not allow me to complete the delivery. This is not the first time this has happened. I had to cancel another delivery as “personal emergency” because of this and was booted for 12 hours. I cannot complete the last delivery in the app even though the food was delivered last night. I cannot work now because of this and have already left 4 technical support requests with zero help. I no longer have a single thing positive to say about this app. After years of development I am appalled there is no technical support for your drivers. I am leaving one star reviews and complaints on every service until postmates resolves this issue. Postmates is now refusing to resolve multiple problems I have had with them as a delivery driver. Including but not limited to, not paying out or documenting payment or process for an order with 3 seperate drop offs. They are claiming I was paid 3.44$ for these deliveries, not only is this insufficient payment for three drop off locations, but there is zero documentation of payment or the deliveries. I will be reporting postmates to the BBB as well as seeking legal action for myself and many other drivers who are experiencing problems like this with postmates. DO NOT DO BUSINESS WITH THIS COMPANY. They are robbing their drivers.

- Very unhappy.

I’ve never used Postmates prior to this issue. Yesterday, I ordered a $35 order from Popeyes. I put in all the information they asked me when ordering my order and along with special instructions with my food. I don’t now what happened down the line but somehow my order was completely messed up I asked for half spicy half mild. In two different boxes. With a large side of greens and a large side of rice and beans. When I received my order from the man who picked it up I had all mild chicken along with one side when I asked for 2 sides. I also have a issue with the delivery fee as soon as my food was being picked up from the man I received a message from Postmates saying now my total will be $41 and some change after I entered my card information to order my food. I feel as if Postmates should put the total along with the final total. Overall, I am highly dissatisfied with Postmates and do not see my self recommending or ever using Postmates again.I have issued the complaint yesterday evening and still have not heard back from them yet. At this point I want a refund for the food that I did not receive and for the extra charge that was not posted with the final total. Highly upset and disappointed. I also tipped the man who delivered my food 15% which is $7. The total was raised to. $51 dollars !?? There is a fee to go along with tipping. Might as well give him cash if I would’ve known that.

- Never again

It is the last time I’m using Postmates! I almost never use it anymore because of how crazy expensive it’s gotten and how bad the service has gotten as well... I never complained only did it once when my food was wrong and they didn’t do anything about it, let it slide but this is the last time!! My account got authorized for an $80 amount when my order was rounded to $55 but got charged $71 why?? Because of a $12 “service fee” I know other delivery apps have a service fee but $12?!! Added to a $6 delivery fee!! $6 for a place that’s literally 4 minutes from me, 7 with traffic... that’s so ridiculous and on top of that had to wait 2 hrs for my food. I understand it’s not their fault if the restaurant is backed up but why lie on the delivery time? It kept updating literally by the minute. At 3:30 it said delivery time at 3:31 so 3:31 came and it updated to 3:32... I was waiting outside for almost 10 minutes and when I go back inside it tells me my driver is 2 minutes away so I go back out and the driver is literally parking what?! He told me while it kept updating by the minute he had been waiting at the restaurant for about half an hour so why are you showing me he’s on his way??? Also why are you charging me missing items? The restaurant literally sent me my receipt without some items I ordered but I’m being charged on Postmates... and I have to wait for them to reach back to me?? unbelievable!!

- Horrible service

I don’t think I’ve ever written a bad review.. but my experience warranted one. I placed my order at 1:10 pm and didn’t receive it until 3:30 pm. It took over 2 hours to receive my order and it was also incorrect. My driver was very kind and this wasn’t his fault. He was not given my contact information and address even though I provided all of this on the app. I ended up calling the restaurant after an hour and a half of waiting. They told me my driver was there and asked the restaurant for my address which they wouldn’t be responsible for having that information. I was finally able to contact my driver and he informed me that he didn’t have my number to call me and let me know what was going on. Why would Postmates not provide him with my information?? He went above and beyond and went back to the restaurant after all of this to pick up my order and bring it to me after I texted him my address (And a few minutes after the restaurant was closing). The order is STILL open and says my order is being picked up in the app and it wont let me tip my driver either. He deserves a great tip for everything he went through and he felt so bad when he showed up with my food. I understand that it is not Postmates fault that my order was wrong but overall this was an absolutely awful experience. This was my first time ever ordering from them and I regret ever trying them out and wasting my money. 😥

- Terrible customer service, terrible deliveries.

I’ve had many issues with Postmates, at first it was small things such as sides they were forgetting ect. I started reporting my missing items and like someone else mentioned they will still HOLD YOUR MONEY which is ridiculous, not the biggest issue definitely not customer focus thinking though. They take extremely long, one time I had a delivery that took over an hour and was delivered to the wrong house. Followed by that same week, someone delivered an order before mines and totally mixed up the orders! I emailed their customer service email since they don’t have a phone number, they had the audacity to say I’ve had too many issues they couldn’t help me, I am thinking as a leader and manager myself I would never tell one of my customers that specially if they’ve had bad experiences beyond their control! They didn’t refund me the money they took for food I didn’t get, they didn’t give me credit, because it’s happened before. How about properly train your employees to not only confirm someone is the right person, but double checking orders to make sure nothing is missing! I’ve had people deliver that looked high as a kite and missed up my order. I told them I was done with business, canceled my membership deleted the app and haven’t used it since. So many other app out here with better service and more efficiency regarding timing!

- Postmates Fleet team review

The payout is too low. You have to drive too far to pick up the delivery and then drop it off to a customer. Your talking about a 9 min drive to pick up the order and than another 12 min to drop it off to customer. All this wear and tear plus fuel for $5.61 no cash tip and barely any tips from customers. To much up and down I barely do 5 delivery’s a day because well first of all everything is far away! To pick up food and than to go drop it off to customer. It never tells you how far your going so you have to gps the address before you accept an order. But after picking up the order you won’t know how far your going to drop it it off to the customer until you type in the customers address and you realize it’s way to much driving for $5-$6 per delivery for the most part. The app itself needs to upgraded and the PAYOUT FOR DELIVERIES NEEDS TO INCREASE MAJORLY! From 9 deliveries only 3 people tipped me. So nevertheless if the customers aren’t going to tip for our services than Postmates needs to increase our PAYOUT. Even when I’m using the (Scooter) as my vehicle preference the app will try and send me on a 17 min drive just to go pick up the food! that’s not including the drop of delivery to the customer.... 👎🏼👎🏼🤦‍♂️😭 I’m not feeling Postmates to much right now! And I still have been paid for any of my deliveries...

- SCAM

This app is awful at this point I don’t trust it at all. I’ve had numerous issues and the wild thing is I’ve NEVER EVER RECEIVED ANY FOOD THROUGH THE APP. The first time I tried making an order it turned out the location was closed due to Covid but I never received my refund back. It’s very difficult to get in contact with customer service for assistance and the people they do have working for them don’t know what they’re doing. They told me to wait 3-7 business days for my money back and I waited well over that time period and I emailed back. After that they told me the EXACT SAME THING. They told me there was no way to assist me besides for me to keep waiting and the 7 days was well overdue. They told me wait more days. I don’t ever use this account and I never used it again after that but for some reason I had a recurring charge of 9.99. I downloaded the app again to see why I was getting charged and it was for something that I don’t even remember but I shut it off and ended the subscription and deleted the app again. Post mates STILL continued to charge me THREE times after that so I went back to customer service again and they only refunded me 1 charge of 9.99 back. They never responded to the email or apologized for the inconvenience or for STEALING they just sent me SOME (not all) of my money back and felt like that was okay. I HATE post mates and WOULD NEVER RECOMMEND TO ANYONE IN FACT I WOULD WARN AGAINST DOWNLOADING THE APP THEY ARE THIEFS.

- Honestly the worst delivery app out there

It’s beyond me how Postmates is so bad. Not only is the UX of the app rubbish, the deliveries are too. First of all it’s nearly impossible finding places other than the ones Postmates keeps recycling on the homepage. It’s beyond stupid that promos aren’t automatically applied. Not to mention it’s impossible to write instructions to restaurants in most cases. On top of that when you click on a restaurant it automatically adds the same items to the cart. As if I’d never want to try anything different. Their filters are useless, and so if the format of the home page. And now the deliveries. They are the most infuriating part of the app. Not only do you pay for Postmates unlimited but also ridiculous fees half the time. Especially considering how bad their routing algorithm is. Within 2 weeks I had my food arrive stone cold three times. Because the app makes the drivers pick up your food and drive around completing other deliveries. On one occasion the restaurant was 0.8 miles away and the driver was driving around with my food for 40 minutes! I could’ve walked to the restaurant and back in half the time. On another occasion the driver just left my food on the ground next to the elevator of my building and just left. During a pandemic, when hygiene should be especially important. All in all probably my worst experience with any app I’ve ever used. Just use Grubhub instead.

- I’m never using this app again

So my friends and I decided to order ice cream on a friday night because why not. As our driver called he told me he needed to see id and I was confused. My id had never been needed for a purchase. But whatever as they came to the door he scanned it and it processed. I closed the door and right as I sit down we hear knocking. The postmates asked me to see adult id. I informed him we had no adults as we were home alone. However he then informed me he would need if and all this stuff. I told him I wasn’t aware of needing id. I even ordered postmates earlier and they didn’t need my id. He left and I was confused so I emailed corporate. The only ways they need to scan id is if purchasing alcohol,tobacco,jewelry or a large order. We ordered two ice cream bars, a slice cheesecake, another ice cream and a strawberry milk. When I contacted them the first time they informed it was because of identification which is bs. I then checked and found out why they would need my id so I emailed them again. They told me it was because I ordered alcohol, which is a huge lie because in fact my drink is just strawberry,milk,cream and sugar. Also if it was alcohol and they saw I wasn’t of age, they are supposed to take it back to merchant because that’s what your lovely website says. So in other words I didn’t do anything wrong and I won’t be using your app because honesty this is so stupid for you to tell me all these different excuses.

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- Easy to Use But More Payment Options Required

Love the app, easy to use. U guys should add more payment options.

- Worst food delivery app I’ve used

I struggled to use their difficult to navigate format with poor separation between open and closed restaurants, but the 3rd time I made an order to have it cancelled about 40mins later when it was supposed to arrive I gave up and deleted it.

- Not In Many Countries.

Hi, I would just like to mention (like it has many times before) that this app is not available in other countries such as Australia which is quiet a shame. I really hope you consider making the app available in other countries or suggesting other apps.

- Horrible app

This app charges through the roof for services and fees, doesn’t answer feedback submissions and regularly doesn’t deliver food, yet forces you to be charged when cancelling the outstanding order. Do not bother downloading

- Why is this in the Australia App Store?

If it does not serve the entire country of Australia, why is it on the Australia App Store, or at least, why isn’t it made far more loud and clear that it will be pointless to download in Australia. Just wasting people’s time!

- Remove from Aussie app store

You suddenly started sending advertising emails to me through the app store which is bad enough, but it’s not even available in the country? Don’t worry I unsubscribed.

- Not available in Australia

Not sure why you’d make the app available in Australia when the service doesn’t work here, but I’m keen to use the service if and when it’s available here.

- The big dog

I don’t know about this app I want to get something but I lm 1000% positive that I don’t want to get spam because if you have a look at the ratings that’s why

- Why lie? They’re not in AUS people

I hate companies that do this, and where has it got you morons, look at your rating on the App Store ffs! You think people will trust a company like yours, stay in America!

- Awful

Garbage support, Garbage drivers - If you like your food cold and more expensive than ordering directly from the store this is the app to use. If you want a good food ordering experience, That can bring you warm food, in a timely manner pick literally any other food delivery app. DoorDash, Caviar, Deliveroo, Ubereats, Grubhuh. Stay clear from Postmates

- Postmates

I looked online to see if it was in Australia and it says it is so I downloaded the app an says it no available terrible

- Do you homework...

Why are you releasing an app into a region where you don’t have the service?

- Not usable in country

Remove the app from countries you don’t service you dilberts

- IM AUSSIE

I am frustrated why don’t you just deliver in Australia. I keep getting ads for this but it doesn’t work!

- Don’t advertise if you can’t deliver

Doesn’t deliver to my region so why am I receiving ads for it

- Bring to Australia already!

Pleaseee bring to Australia. I don't understand the problem with bringing it here! Terrible!!

- Not Happy.

Website says available in Australia so downloaded app and it’s not!

- Remove from App Store

If it’s not available in Australia remove it from the App Store

- ???

Wanted to download this to support My favourite YouTuber, Philip DeFranco, yet I can’t use it and therefore cant support him. Sad really

- Lies! All lies!

Not in Australia. Why even have the app in the App Store if you don’t have it in Australia? Useless app. Deleting.

- Is not available yet

Intro says available in Australia but not yet. Not even in Melbourne.

- Cya

i don’t like this app because it does not apply in any countries like Australia. no

- come to australia???

why is this app on the AUSTRALIAN app store when it DOESNT DELIVER ANYWHERE* IN AUSTRALIA *or at least i’m pretty sure it doesn’t deliver here

- Not available in Australia!

Have no idea why this app appears in Aus APP STORE but with no service

- Not Available in Australia.

Don’t download. No point.

- Not in Aus

Doesn’t work in Australia. Might use on my USA trip tho

- Not I’m Australia

Bring Postmates to Sydney Australia but in the suburbs please

- Not available in Australia

Title

- Australia

Come to Australia please.

- BRING TO AUS

BRING TO ADELAIDE, AUSTRALIA!!! SUBURBS TOO NOT JUSY CITY!!!!!

- AUSTRALIA SYDNEY

please add the location Sydney for this application

- THIS IS SO GREAT

pls make this available in australia i know i would use it all the time

- AUSTRALIA 🇦🇺

Please bring to Australia we neeeeeeeed not just in one part of Australia but all parts of Australia like Victoria, South Australia, Western Australia and more plzzzz🤓🤓🤓🤓😐

- Bring this to Australia.

I'll change my rating from 1 to 5 stars when you get it in Australia :)

- Please bring this to Australia

🤔 please

- Bring this to Australia !!

It would be great in Sydney, Australia!! Please! 👍🏼

- AUSTRALIA

I would love this is I could be a postmate delivery boy but I can't because they haven't added it in Australia. NEED BRISBANE AUSTRALIA ASAP

- Great idea but not accessible

Can't use the app unless you have a USA debit card

- PLEASE CONSIDER

Please bring it to Australia

- AUSTRALIA

Can this app please be in Sydney Australia

- Post Mates in Australia maaaaaate

ADELAIDE, SOUTH AUSTRALIA PLEASE!! AND HURRY ❤️

- AUSTRALIA

Australia!!!

- AUSTRALIA

BRING THIS TO ADELAIDE AUSTRALIA

- Terrible

No available in aus

- Not in other countries

It’s only in The US and Mexico,I will download it when it’s available in Other countries like Australia.The playmates app would get many more customers.It is definitely a shame but the idea of the app is great.

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- Almost 5 stars

Love the review. Only thing that sucks is if you open another app and try to go back and forth between the two, the postmates app doesn’t remember where you were so you have to find the store you were ordering from all over again.

- Make one in Canada

U need to bring it to Canada by Toronto ON

- mtl

Hi come to MONTREAL PLSSSS

- Come to Montreal

Please come to Canada

- CANADA

please come to Canada, preferably Winnipeg!!!

- Come to Canada

Still in the Canadian App Store, still not service in the country

- Canada

Come to Canada !! I want Noahj456’s 100$ credit !!

- Can’t recommend this app/site

App AND website needs development growth. If your order is cancelled for random reasons, the order simply disappears from your history, thus leaving you clicking through every order you may have to figure out which one it is. Also, when I had two orders over 2 hours late, no refund or credit was offered. Drivers are frequently rude on the phone if they can’t find a location. Growth on many levels required to have good customer experience.

- Canada

Wow this Service sounds amazing!!! Please set it up in Canada!!!!!

- What are you doing?

It is beyond me why you made this available in the Canadian App Store if it doesn’t work in Canada. Not only that but the app design from what I saw was awful compared to DoorDash, Uber Eats and Skip The Dishes. Even when available, I have no intention of using this god awful app. Any of the apps I mentioned are better than Postmates. This company has no future and I’m sure it won’t be long before they’re gone.

- You should offer this in Toronto

Please come to Toronto.

- Come to Canada please

Please come to Canada -Toronto

- Sushi Story

I love the food at Sushi Stori! It’s fresh and tasty. The postmates guy was quick and efficient. Unlike Grubhub which was really complicated and had to try 3 different methods of payment and it still wouldn’t take my order. I’m happy with Postmates! Thank you.

- CANADA

come to canada please

- come to canada!!

pleases come to vancouver area!!

- Why is this in Canadian App Store

Same issue as everyone else. Getting bad request each time I enter my info.

- Doesn’t work

After multiple steps to verify my account I couldn’t set up an order without error messages stopping me. :(

- Don’t even bother. Horrible app

When I try to create an account it gives me a HTTP 400 invalid request error. Apparently this happens to many other people. If ur app doesn’t work FIX IT. 🙄

- Terrible Customer Support

Half my restaurant order didn’t show up but I was billed the full amount. Submitted feedback and emails through the app multiple times and nobody reached out to me to fix it. I’m done, switching back to DoorDash.

- Terrible

Couldn’t even get my address in smh

- COME TO SARNIA ONTARIO

Come to sarnia plz plz

- WHY NOT HERE

Come to Montreal Canada !!!!

- LeManz from TikTok sent me

I’ve used postmates a bit in the past and I came across a tiktok of a dude named Tyler LeManz who had made over 500 deliveries for postmates. Y’all should give him some mercy and carrier bags so he could continue to deliver for postmates.

- Drivers pick up multiple orders, always late

Self contracted drivers pick up multiple orders at once and ALWAYS make food late. My orders are on average 45 minutes late. Do not recommend using this app.

- Location

I’m in Canada :(

- App doesn’t work

Http error code when trying to use app. Fix it! DoorDash n skip never glitch

- Taco

Tell Taco Bell to make another location first near Weston road then come to Canada eh

- Sucks

Canadian and disappointed

- Canada toronto

Come to Canada preferably Toronto please.

- Not worth it.

Error messages keep coming up.

- .

WHY are you on the Canadian App store if you don’t even deliver within Canada ? 🙄

- Please come to Vancouver Canada

Pls come to Vancouver

- Annoying

You should be able to see if they deliver to your area BEFORE you create an account.

- An unforgiving service

Wow. This service is bad and I don’t mean that in a sort of filtered way...this is the WORST system I’ve ever used. The homophobia I’ve received is awful too. If you’re someone who belongs to a minority group... please DO NOT use this app.

- Not in Canada

Not in Canada so should be removed from the Canadian App Store

- Come to Ottawa

Come to Canada post mate!

- Plz come to Canada

Heard about you from Skadoodle’s stream and sadly realized no services in Toronto :(

- Please come to Toronto

Please come to Toronto

- Please go to Canada!!!

Pleaseeee come to Canada!! I was watching Jknews and they got a pretty good deal. Sad thing is that I’m from Canada😞

- Why is it on the Canadian App Store

Doesn’t have Canada support

- Montreal

Please

- Not available in Canada so why bother listing the app here?

This service as of writing this review is not available anywhere in Canada. So it’s ridiculous to put the app up for MONTHS because it looks like you are. I wasted my time downloading and setting the app up only to find out partway through I couldn’t use the service. Ridiculous.

- Hi

Come to st-anicet Plsss

- come to canada !!

it would be really cool if you guys came to hamilton ontario canada like come onnn guys

- Laval, Quebec

Please I’ve heard so many amazing things from postmates. We need one here in Laval. I’ve tested you guys out when I was in LA it’s amazing! Please come here!

- Canada

Please consider coming to Toronto and the Greater Toronto Area.

- Not Happy

Allowed me to create an account without a phone number (the app is not available in my location). Since then my account has been compromised and I am not able to delete it or contact help without entering a phone number....

- Please make it available in Canada

I’m sure all us Canadians would like to use postmates instead of continuously getting scammed by apps that are trying to do the same thing, like Uber eats. We’re sick and tired of it. Please come to Canada so we can enjoy too!!!

- We need this in TORONTO, CA

honestly i’ve been waiting a long time for it to be in canada and still haven’t yet :(

- Come To Canada

This isn’t available in Canada , Brampton. Would be amazing if it was

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Postmates - Fast Delivery 6.89.10003 Screenshots & Images

Postmates - Fast Delivery iphone, ipad, apple watch and apple tv screenshot images, pictures.

Postmates - Fast Delivery iphone images
Postmates - Fast Delivery iphone images
Postmates - Fast Delivery iphone images
Postmates - Fast Delivery iphone images
Postmates - Fast Delivery iphone images
Postmates - Fast Delivery iphone images

Postmates - Fast Delivery (Version 6.89.10003) Install & Download

The applications Postmates - Fast Delivery was published in the category Food & Drink on 2012-04-11 and was developed by Uber Technologies, Inc. [Developer ID: 368677371]. This application file size is 270.25 MB. Postmates - Fast Delivery - Food & Drink app posted on 2021-12-06 current version is 6.89.10003 and works well on IOS 12.4 and high versions. Google Play ID: com.postmates.getitnow