Secret Photo Vault - Keepsafe App Reviews

VERSION
11.10.3
SCORE
4.7
TOTAL RATINGS
312,596
PRICE
Free

Secret Photo Vault - Keepsafe App Description & Overview

What is secret photo vault - keepsafe app? Download Keepsafe to join the millions of people who have entrusted over a billion pictures to Keepsafe: the most popular photo locker and album vault app.

Keepsafe secures personal photos and videos by locking them down with PIN protection, fingerprint touch ID, and military-grade encryption. It’s the best place for storing your personal pictures and videos. With Keepsafe, you can protect your privacy, secure your photos, and save phone space.

Use Keepsafe for:
- Preserving special memories
- Storing family photos
- Protecting copies of your driver’s license, ID cards, and credit cards
- Organizing important documents

What makes Keepsafe different?
• Award-winning photo locker, with over 70 million users
• Beautiful design and UX. Easy to upload, view & organize photos
• Smooth scrolling for photo viewing on all devices

Basic Features:
- Phone and tablet support
- Simple interface
- Easy-to-use PIN pad access
- Photo backup
- Custom albums
- Full-screen and slideshow viewing for photos and videos
- Integrated camera for taking photos directly in Keepsafe
- Safe Send for sharing pictures for a limited time from Keepsafe
- Syncs images and videos in Keepsafe to all of your Keepsafe installations on any platform

Keepsafe Premium’s Exclusive Features:

Manage Your Photos
• Album Lock: Assign individual PIN codes to access particular albums
• Private Cloud: Stores up to 10,000 items in Keepsafe
• Space Saver: Compresses photos and saves originals to the Cloud
• Trash Recovery: Retrieves photos you’ve mistakenly deleted

Personalize Keepsafe
• Ad-Free: Keeps your photo-viewing experience distraction-free
• Custom Album Covers: Sets album thumbnails to a specific image

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Help & Support

Problems or questions?

Visit Keepsafe’s support site at https://support.getkeepsafe.com/hc/en-us
Send a ticket from inside Keepsafe (best for troubleshooting)
Contact us at support@getkeepsafe.com

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Keepsafe Premium Subscription

- Payment will be charged to iTunes Account at confirmation of purchase
- Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the period
- Length of subscriptions: one month & one year
- Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal
- Price of subscriptions: one month - $9.99 dollars & one year - $23.99 dollars
- Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase
- No cancellation of the current subscription is allowed during active subscription period
- Any unused portion of a free period, if offered, will be forfeited when the user purchases a subscription.

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Links

Terms of Service: https://www.getkeepsafe.com/policies/#terms
Privacy: https://www.getkeepsafe.com/policies/#privacy
Keepsafe Basic is ad supported: https://youradchoices.com

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App Name Secret Photo Vault - Keepsafe
Category Photo & Video
Published
Updated 29 January 2024, Monday
File Size 163.71 MB

Secret Photo Vault - Keepsafe Comments & Reviews 2024

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BEWARE!!!’. The app works okay but every time you open it they ask you to upgrade to their premium service. Usually, at the bottom of the screen, in very small print, you can click “no thanks”. Recently I opened the app and the small print was NOT there and I couldn’t get to my content and I could not get out of the screen. Some how I purchased the premium lifetime subscription by accident. I immediately contacted them and asked to cancel it and process a refund. They replied immediately and advised me no, they won’t process the refund. They advised there is a 3 step confirmation before a purchase is made. I did NOT receive 3 steps to confirm a $149 purchase. I contacted them again and heard back a few days later. It was the same response from the same person. Their replies are scripted responses sent to all customers and have not attempted to address my concern. If you use the basic app beware, they will trick you into purchasing their premium service.

Was good but i lost 65% of my gallery once. I’ve had keep safe premium for years now. Recently had to redownload app only to discover 3500+ items where missing .. items from years ago was missing items from the previous day. It’s as if the app decided what it wanted to keep and deleted the rest . Tried to get support and the guy took 2 days to reply then just said delete and redownload like that wasn’t something i had already tried or what ultimately caused ... then he took two more days to reply and simply told me to update the app and get it should help and that i had to leave the app open ... so i updated it and put my screen to never shut off snd went to sleep with it on the charger.. woke up to the same amount of items... so now years of collection is gone smh and i still haven’t got any answers

Majorly helpful...but now... I’ve used this app for a long time now, and have been a premium member for what feels like a year. However most recently I’ve found I can no longer upload anything to any of my albums. I checked my space thinking I had finally used up all 5,000 spaces, but I’ve found I’m only just under half that, and have plenty of storage on my phone itself as well. When I press the plus, and select “import”, I can select pictures and videos I want saved in the vault, but when I press the button to activate the upload, nothing will happen. The photo album closes but nothing gets uploaded. I’m hoping it can be fixed with a simple update, I’m not wanting to have to find another app for this, I love this one.

Just okay.. Keep looking. I’ve been using this app for years now, paying for premium, not typically running into too many problems, but the little things started to add up and I’ve decided that Dropbox will suit my needs better. So, I’m in the process of moving my photos - which has been nothing short of a chore. CONS: 1. For a lot of photos, after clicking on ‘export’, I get this error message; Error Error exporting one or more files: Could not download one or more files. I would like access to my photos, please. They’re mine, I copyright them, please give me back that access. 2. While I was paying for premium, after changing the theme, it never stayed that way. Even after updating, the app would crash it and revert back to the standard theme. Years this went on. I just couldn’t validate complaining about something so minute. 3. I’ve succumbed to moving the photos I DO have access to, to my camera roll, and THEN to my Dropbox. Why? Because KeepSafe only allows one photo to be transferred AT A TIME (between apps; keepsafe to Dropbox). I’m not spending the rest of my life exporting my photos from one app to another. C’mon. 4. Trying to share albums is a pain in the a**!! At least Dropbox is consistent. PROS: Can now use Face ID to unlock app (yay!!). Good price for storage. Has potential. I like that it gives the user the ability to change the album covers, lock certain albums...

Frustrating Experience. Keepsafe is an app that initially seems like a fantastic solution for those seeking to keep their private photos secure. With the ability to upload and organize pictures in various folders, it offers a sense of control and privacy. However, my experience with Keepsafe has been less than satisfying, and I want to share my concerns. The major issue I encountered with Keepsafe is the problem when attempting to move pictures from Keepsafe back to the iPhone's Photos app. Instead of seamlessly transferring the images, they mysteriously disappear from the Keepsafe app, without any trace of where they've gone. I have checked the trash bin and deleted photos, but they are nowhere to be found. This is more than just an inconvenience; it's a serious problem. The core purpose of Keepsafe is to protect and safeguard your memories, and when it fails to do so, it undermines the trust users place in it. Moreover, I couldn't help but notice the lack of responsiveness from the app's support team when I sought assistance with this issue. Communication was slow and unhelpful, leaving me with no solution in sight.

Expensive.. but worth it. So I started off with the calculator version of this app which was great! Kept all my passport, banking info, social security etc in this app to review but also feel safe in case someone were to somehow get into my phone. However, once that app was deleted from the App Store, this company charged me two yearly charges for the app and never refunded me or applied one of those payments to the following year. Outside of that, I gladly pay for the full access to get the most out of this app. Love the privacy and the storage. Today however after the update, I can’t seem to get passed the keypad. Totally frozen and then force quits. Fix please! Can’t upload or review my documents/files/ pictures.

Just doesn’t work. I’ve subscribed to the premium version for a few years. I keep hoping the app will work as intended, but it doesn’t. The app must be opened and closed multiple times to make some imports complete; other imports never finish, and photos are subsequently lost. I reached out to the support team, who advised setting my phone to never auto-lock and leaving the app open indefinitely while waiting for the app to finally finish syncing. Terrible advice to have a phone never lock, but I tried it. The app still gets hung up trying to import a handful of photos. In addition to this long-standing import issue, lately the app crashes or gets stuck when trying to open or initiate an import. In theory, this app should be great. But in practice, it’s far too buggy and unreliable to trust with storing/accessing photos.

thunder and lightning. take what is yours.. da best application for photos and hiding sensitive material from those you love most. they will come for your photos, and all of your files one day. it may be them, or it may be someone. but it will be one of the people you know or one of the people you will know in the future. do not let them get a toehold. strike while the iron is hot. pincer movements and pressure. tempo is the name of the game. you dictate the time and the tempo. attack. push. prod. check. move. displace displace displace. that’s right. deceive them all. conquer them. take what is yours, give nothing back. America #1 super. this is not even a joke post. i believe in america and myself, and now i believe in you too.

😡🤬From 4+ to less than ZERO!.... When I first got keep safe it was a great. App. Now it’s all about The money I guess?!? If we don’t want to pay please just give us our photos we trusted you with and let us stop using The app and we’ll walk away from each other happy?! For you to threaten or to actually destroy Photos of mine that mean a lot to me and others. Without any other means to recover private images which belong to me is not only wrong, it’s actually terribly unethical in ANY industry!! Even in warfare, we’ve evolved as a specie so much we allow the enemy to respectfully collect and conduct religious rights for their fallen. How can you treat your customer’s property like this?!?.... if you just destroy my photos; you’ll be viewed as nothing more than simple greedy DATA PIRATES AND EXTORTIONISTS!!! A compromise will absolutely be cause for a re-evaluation of this app and service by myself and possibly result in a NEW friendship between us!!! Whattya say, Old Friends?!!😬🤷🏼‍♂️.....

Had for 10 years, lost all my stuff. All my stuff says 0 kb and won’t load. I was kinda hoping after logging back in after a few years all my stuff would still be there. I got met with a false sense of hope. When I logged in all my files were technically there, but only a few of them had thumbnails out of 100. And every single one of them said 0 Kb. Every time I try syncing with the cloud it doesn’t work. I thought I might need premium seeing others talk about it. So I got premium and still have nothing to show for it. Spending the 10$ didn’t bother me as much as the false sense that my stuff was still there. I downloaded this app in 2012 and spent years collecting cherished memories. After 2015 I completely switched phones but never re downloaded the app. I just recently received an email saying if I didn’t log in soon all my stuff would be deleted. Completely forgot about the app and came back. Sadly I fear all my files are forever lost. Hear it from a veteran and someone who’s been with these guys for 10 years. They’re not safe, and you’ll probably lose your stuff. They use to be great but their time is over, Dropbox and other services would probably be more trustworthy.

Used to be great...until it wasn’t. I’m a “premium” member, have been for a few years, and this app has totally gone down hill in the past year. This app used to be fantastic for photo and video storage, a great UI and super responsive. I could get my photos to sync across my devices and they even offered a Mac app. One day the Mac app disappeared from the App Store, and they stopped updating it. It became very buggy very fast. Then I upgraded to an iPhone X. Now, with iOS 11, the app is constantly locking up my phone, forcing a hard reset. On top of that, if I add photos and then delete the app and redownload it, even days after the photos are supposedly uploaded to the “private cloud” the photos are gone. Not synced to my iPad or other devices, just gone. I’ve contacted the support team about this and their only solution was to delete and reinstall, which obviously doesn’t work. Very disappointed in an app that used to be worth paying the yearly fee for.

Bad app that secretly doesn’t do what it says it does.. First of all, if you try to delete any files or photos from the app, keepsafe will only lie to you and tell you that space was freed up. In reality if you actually pay attention to the storage space on your phone, the deleted files are still there using up your storage but you simply have absolutely no way to access them. Therefore, the app will only continue eating away your storage unless you delete the app and ALL files from your phone together. You might say that backing up the photos on your cloud is a solution… this WOULD be the case if the backup function actually worked and didnt just lie and redownload even more files to your iphone storage. Tell me how while uploading files to my cloud (without using any other apps or downloading anything) made my iphone storage “other” category increase by over 15 GBs? Again, another lie just eating away more storage. Besides that, the cloud function simply takes ridiculous amounts of time 6 hours and counting so far, but once your finished backing up youll realize that its just another error fake function that doesnt actually backup anything.

KeepSafe. This app has been very easy for me to use so far, which is a good thing! I sometimes have difficulties with some of the apps I download, either because they turn out to be unnecessarily complicated, are designed for use by programmers who like it complicated and consider it a game to figure out, or are “buggy”. This app has been an unexpectedly easy to use, stable, and stress relieving feature for a “getting slightly older” person who prefers to think about ways to relieve his arthritis than how to use an app to help make his life a little easier. I am very happy to have discovered it, found it very helpful, and recommend anyone looking for an app for this purpose to give this a try!

THIEVES. Be warned: DO NOT SUBSCRIBE TO THEIR SERVICES!!! They scam you into buying a full year subscription instead of a monthly one which you originally think you signed up for. But then you get a receipt for a full year payment!!!!! They think it’s alright to trick you into a full year fee through their monthly services. I am very confused how this is at all acceptable! I didn’t use the subscription for more than 15 minutes, so I contacted their customer services to ask for a refund, yet they were vulgar, and unhelpful in all aspects. All they think about is money and they don’t care whether or not you are happy with what you get. From the bottom of my heart, DO NOT BUY INTO THIS APP! They will scam you and not help you. They will scrape any extra dollar and not care for their reputation. Is this what you want to buy into? I bet you don’t want that! So leave this app behind and move on to something better, because all you will find here are dollar craving, customer abusing and power thirsty thieves.

CRASHED! CRASHING!!! Will CRASH. I’ve been using this app for years now and I pay the premium for extra space. It’s a great app and does a great job at saving pictures videos and other important documents. As of this past year, my app continuously crashes on me. It’s to the point that I can’t find my pictures because I don’t have enough time before it crashes. I’m highly considering switching to another app unless they can fix this issue. The crashing was happening on my iPhone 11 but I thought it was because the phone was old but I just got the iPhone 13 max pro and it seems the problem has gotten worse. I have redownloaded and cleared the memory from storage but the problem still persist.

Crash Crash Crash. I don’t even know why I’ve paid for almost 4 years of app fees when all this thing does is CRASH within seconds of opening the app! No matter how many bug fixes they say have been resolved, IT STILL HAPPENS! And it’s not because of how many photos I have, because it’s nowhere near full. Not only that, but on the off chance that It lets me in long enough to look at and manage my photos, my phone works on overdrive and gets really hot. I don’t see how this app has 5 stars when I know I’m not the only one this happens to.. My annual renewal is coming up in exactly 23 days, so I plan on removing everything from this app and getting a phone with more storage, OR find something better app-wise. I better get to it. At this rate it’s gonna take the whole 23 days to even export my things back to my phone..

Works great - When it works. I don’t usually write reviews. But when my files have not backed up to the cloud in more than 2 years! (won’t share between platforms) there is something wrong. I can set my phone to lock never, leave the program open the entire night and it will still say 32 files uploading in the morning, or worse, the program will have crashed in the night and be back to my home screen. It also crashes a lot when trying to view a video, more often than not, and happens on two of my devices, so it’s not just a bad copy, it must be the program. You can’t blow up pics and zoom in like on apple photos, basic functionality like that is behind the times. I wrote to customer service, they wrote back, but when I asked if they would have access to the files in my account in order to help - no response. I bought the one time lifetime membership, so am now stuck. What crap - it now has filled my iPhone and I can’t erase the app without fear of losing all my content. Why doesn’t my iPad have my iPhone files and viva versa? The settings are set to backup to the cloud. What a load of crap. It’s time to tell the world how bad this is - I began writing this last year and just now noticed it was never submitted. I’m beside myself that I fell for this and blame the article that rated these apps a few years ago - do you research and learn which outfits actually work, do what they claim, and have real customer service.

Great app, just one issue. I have been using this app for well over 2 years now to store some of my precious photos, the app is great even if you don’t invest money into it but theirs just one major issue, whenever I want to upload a gif or photo they always seem to be very small when I import them from my camera roll and it really annoys me. I double tap it or just zoom in more but it’s no use I always have to crop out the photo and sometimes it just makes it worse and with a gif it’s even harder because it’s all zoomed out and even if I zoom in to its max it’s still not as big as my screen... as it’s supposed to be. This issue has been here for ever and I just keep getting more annoyed so I decided to write this review so please fix this it’s one of its biggest app issues and I’m surprised they haven’t fixed it but overall great app for storing pics and videos just this one problem.

KICKED ME OUT CAUSE I NEEDED SUBSCRIPTION. I really liked this app, it let me put pictures that I wanted to keep hidden. The fact that it let you have a password was absolutely amazing. But the app tricks you into thinking that you will be able to put all your photos in there with out worrying about storage. Until I have had the app for a few months, I already put personal photos in there and I deleted them from my original photos app. So most of all my photos are in this app. Until, I try to get back into the app and I see that it said that my subscription had ended and to pay for the subscription to get back to my photos. Or get back in but still get all your photos but you have to give up all your i guess storage space, so since all my personal photos were in there I needed to do what I needed to do. So I press that, and it takes forever so I left it on my counter and my phone turned off so when I turned it back on I had to restart it. And it got so annoying so I started getting mad because my wifi was perfect and my internet was great and I was about to cry because I don’t want to loose my photos till I thought that maybe the app would be generous enough to import this pictures back to my original photos app but no I LITERALLY LOST ALL OF REALLY GOOD PHOTOS. Worst app ever don’t get it. Waste of your time.

Used to love the app. KeepSafe is great for storing your photos, and videos. Unfortunately that is all it’s good for. I started having issues with being double charged for my premium account. After troubleshooting the app, and discovering that they still had my old email registered (which the app would NOT allow me to update, by the way), I contacted the support team. The only response I was given was that they will not help me, because I no longer have an email account, that I deleted. Mind you, I provided them with the very email my account is registered with. So now, instead of a company going an extra mile to help a customer that has been with them for years; they have my money and photos and videos that I can’t get back. I am frustrated and very disappointed with KeepSafe.

Potential. From a user interface side, it has good security. Not sure how security is handled in the background. I don’t like the fact that KeepSafe does have the ability to see your content. It’s stated in there privacy statement. They state they only do it with a users consent but it be much better if it was truly encrypted. I understand if it was they could not help if some issue with a specific photo or album arose but I’d rather lose a whole album for the extra privacy. Maybe at least offer an option of no return. Also one thing that may be a deal break is, as others said, if you try to back up a large video or just a high quality video, the app, IF it even backs it up, takes forever. Like hours or days. Eventually Probably just freeze. And I have 500 Mbps upload speed. Once they fix that and hopefully make it more private, it will be a great app.

Almost awesome. There are only two problems I’m running into and that the privacy screen shot and the live edit photos. For the privacy screen shot it only takes a picture from the back camera and not the front so most of the time it looks like someone is just taking a regular picture. Now for the live edit photos which is the one I am most frustrated with, first I can move it from my phone to the app but not vice versa, second when it is in the app the edit does not appear it acts as a regular Live Photo. I am very upset with this because now I can’t even at least bring those photos back to my phone. Please update and fix these errors in your app.

was excellent, lately idk. had the app for ever, pretty great, but lately been trying to clear up space on my phone and the app seems to take up more space the more i delete from it. the files themselves are barely 1mb but somehow the app went from taking 4-5gbs to taking 8+ gbs of space on my device after i deleted unimportant photos or videos. kind of makes me want to uninstall but id have to transfer everything i hope to keep to make sure i dont lose out on countless memories. also the lack of “sort by size” is frustrating. plz optimize, the app shouldnt be taking up 4 extra unseeable gbs of space —update- the app peaked at like 11gbs before my phone ran out of space completely and began crashing. ended up uninstalling it after i was able to download it on my ipad and make sure id still have access to my photos. not sure if that is a memory leak issue but it almost bricked my phone simply from deleting photos.. please check this or il be having to switch to another app. cloud service and the app in general work very well and have held me down thru many different scenarios but it cant be breaking my phone

Edit: corrupts your photos! | Good start, but missing a few key things to be complete. Update: they added the video player which is nice. But this app is useless for me because I constantly am getting “This photo could not be loaded” randomly on some of my pics and they are just gone forever. Like they get corrupted or something. I also remove them from my actually library so I just lost those pics forever. 1 star. Can’t believe I paid for this garbage. Generally good.. but unless mistaken… 1. you cannot scrub videos. It just auto plays and you there are no video controls besides pause.. really? Please add the default iOS full screen video with full controls as an option on the toolbar or something while the video plays 2. You can’t organize/rearrange albums you add in the app. They are stuck in the order you added them. Both seem like such obvious features to have. Hope they will add them, and then will gladly update review.

It’s slow. The software lags I have two phones and the video and photos that I have saved on one phone will not transfer over to the other phone that I have keeps saying is saved on. Both phones have keep safe on it however keep safe does not function the way it supposed to. I don’t know what they do every day but it is not business. This is a software that has a lot of potential however it lags when it comes to loading and transferring files to upload to the keep safe cloud. For file transfers. I believe that it’s very possible that the software that keep safe is using is very slow and I are their servers. Causing the lagging In the uploads. Also 5000 photos is very middle I was once introduced to them and offered 100,000. However they were unable to make it stick on my account. As I stated before the potential is there but the software they are using is very outdated

Great security but missing some features. I’ve been using this app for a little while now and recently decided to purchase premium but the app itself is missing some essential features for an app of this nature. - Better organization of photos in albums - *Better import options such as being able to select a specific album to choose photos from - **THE ABILITY TO SKIM THROUGH VIDEOS AND SKIP TO CERTAIN PARTS (honestly I do not know how this isn’t in the app and it’s honestly embarrassing that you can’t currently do this) - *Ability to set the application to switch to a specific app by placing your phone face down - Possibly change the app icon and name to something less conspicuous if you so choose - *Even though it says you can change the app theme there is literally zero options to change the theme from within the app - *Option to type a pin in instead of a password for specific password protected albums - *Option to leave the album unlocked for x amount of time after typing password in so you don’t have to keep typing jt in if you accidentally leave to album Until the essential things in the list above (items marked with * or **) get fixed/added this app will not receive anything higher than 3 stars. It has the potential to be amazing but is just missing some absolutely essential features.

App doesn't work. My photos are missing from inside the app that I didn't delete them. The buttons on the app don't work. I keep putting in trouble tickets and sending emails and don't get any responses. I got a response twice saying please type your response above this line or put in a ticket through the app. I can't even put in a ticket through the application. I send emails to the support and still get no responses. The application takes my money for an app that doesn't work and I have premium. I called Apple to try to fix it but they said it's a third party app and I must go through them. I should have saved the money and tried another application because what I'm issuing for doesn't work and has lost all my photos.

The Best App For Now. This is the best replacement app I have found for keeping sensitive personal photos and videos since my other app became defunct and unavailable. Still needs a lot of work such as naming individual files, option to keep some files locally and others on the cloud and the ability to import large amount of files from a computer such as by using the iTunes data import to get it into your iPhone/iPad. Right now I’m keeping part of my library on another app that I want to keep local, and keeping the rest that I want available on both the phone and the tablet (via iCloud sync) in KeepSafe app. I’m hoping they will keep developing until it becomes more fully featured but for now this is definitely the best there is in the App Store that I know of.

Was great, not just crap... This app use to be great; It did what it was intended to do.. keep certain files private. But then they went and added this “Shared” album crap. If I wanted to share the kind of files I’m using the app to hide, then I would just upload them to Google Photos or something. Also you can’t “copy” a file from one album into a “new” without it creating that album as a shared one... I DO NOT WANT to SHARE files so stop trying to force the crap feature onto paying users. And why cant I copy files to “non-shared” albums? I like to make a copy to a non-shared album so I can edit it, and keep the original where it is. And you can’t “delete” shared albums, also if you try to leave the album (being the owner) it locks the app up. They should have left this app along, and added the “share” option to another separate one, or make a option to turn off all share features. Again, the app was great now it’s just crap.

What a scam!!!. I’ve had this app for a while now and had videos saved that I’ve since deleted from my camera roll. I opened it up today and now it’s trying to make me subscribe to something. If i choose not to it tells me I’m switching to the basic plan. So I select the basic plan. I’ve never even had a plan. Then it says I have to download my videos when I thought they were kept on my phone in a safe place. Then I get an error message that says there isn’t an internet connection. I have full bars and am online right now writing this review. So then the app crashes and when I open again, it goes through the same process of trying to make me subscribe to something. Now I feel I just want to take my videos out of here, but I have to subscribe to do it. Smh. Side note, I was always upset from the beginning that I couldn’t even scrub through my videos like a normal video player. I had to watch them from start to end. Smh. What it’s this 1991 or 2021? Very disappointing

Made my whole phone glitch out anytime i opened the app.. I downloaded this app because i have a lot of videos and no where to put them. i downloaded it at some point in december 2020 and from the start it was super glitchy. it would shut down randomly and it would cause every single app on my phone to shut down as well. some of my videos were fairly long and when i would try to upload it would take me a few tries. DO NOT GET THIS APP. i have snap and the last few days whenever i would open keep safe and then open snap, snap would give me the terms agreement from october of 2019. i’m not sure if everyone got it but no one i know has had that issue whcih leads me to believe it was because of keep safe. this app overall is very very glitchy and will cause your phone to move super slow. i didn’t want to deal with it anymore since it took up so much of my iphone storage so i went through to save all of my photos back to my camera roll. i had to restart my phone about five times, close the app about 20 times, and re-save videos about 2-4 times. every few photos it would say that they failed to save to camera roll which is why i would have to completely close everything and restart my device. i’ve read that other people have had issues with this app being glitchy as well. if you need some where to save your videos and photos please do not get this app.

Will NOT backup video files. I have a few video files over 10 minutes and cannot download any of them. I have been in contact with their support teams and done everything they’ve asked. For example, backup and sync on wifi only, update app version, and even send crash logs when the app crashes. Their support team replied and said there is nothing they can do to help. Well that’s just great. Thanks for nothing. I have read that others experience the same problems and can’t download larger video files (even with a premium subscription). It’s clearly an issue and they don’t have a fix for me or fit others apparently. That said, I would highly recommend the competitor Photo Valut. It has been very reliable and runs smooth. I have absolutely no issues and wish I had started with that app. Beware of KeepSafe and go with Photo Vault!

Will u please fix this app. This app is absolutely trash. It hasn’t worked right for a while now. It seems to get worse with every apple update. It won’t import photos correctly. I have to close the app numerous times before it will finally import then it doesn’t ask do I want to delete the photos from from my phone afterwards. It also has imported photos to the wrong place when I’ve imported to a specific album. Now it keeps importing every single photo I have on my phone to the main album when I attempted to import only certain photos to a different album. I tried deleting the album I created but now it keeps importing to the main album and it won’t stop. Every time I delete the photos (like over a thousand photos) from the main album and try to import selected photos to the right album the app, it just keeps importing EVERY SINGLE PHOTO FROM MY PHONE TO THE MAIN ALBUM! I even tried closing the app or cutting the phone off to stop it but once the app is re-launched, it justs picks up where it left off. I’m not going to continue to keep paying for this app. I’ll find some other app to use.

Good app for small files, but DO NOT USE THIS TO STORE VIDEOS. I used this app to clear up space on my phone and for the most part it is good at saving photos and smaller videos, but there are some glaring issues that need fixes. The first is when shuffling through photos you run the risk of crashing the app, for whatever reason the app will crash when you do this, so I’d advise that you know which media you are going to look at before you open the app. Next the app will crash on you. It will it just does after a few seconds or on rare occasions minutes, but regardless whenever I close the app it’s only because it had crashed. Finally DO NOT STORE VIDEOS LONGER THAN 10 MIN ON THE APP. I saved a 20 min video that me and a friend made only to see that I can’t rewatch it because of the frequent crashes and I can’t redownload it because of an error so the video is essentially deleted.

Does the job but.... Ive had this app for about 4-5 years. It does what it’s supposed to do but every year there’s always a new problem going on w the app. But this years is by far the worst.(EX) I download the app taking up 50mb but with 15gb worth of media in the app. And I can open the app and add more stuff without the my old media in the app taking over space. Now I when I download it it automatically starts rising from 50mb to 15gb as soon as I open the app. The point of the app is to save space on your phone (and it did USED to do that) but now the app includes the whole gb it’s got inside already which means it makes it difficult to save media because ur iPhone now has 15gb taking over space from your app. I tried not to make this confusing and I hope everyone understood this.

Terrible app. I used to have the premium app for 2 years, paying the year membership. One day during vacations, I dump my iPhone in the water and it got damage. When I got the replacement and tried to download all my files, my surprise was that half of them didn’t appear in the app, I tried several times uninstalling the app and downloading everything again and still not success. Then i contacted tech support and they were completely useless. I lost almost 10 years of files just because I trust a defected app. And yes, the files were suppose to be in the cloud because all of them have the mark as they were. ***to the developer who answered this review, did you ever read the whole story about the incident?, specially the last part when I said they were mark as being in the cloud?, and yeah, I’m way more sorry for losing my files that I trust you to keep up.

Encrypted Privacy. The reality is that our phones are mobile intrusion devices into our lives which governments, thieves and nefarious hackers can use to steal our most private thoughts and data. Hence, I’m privacy-obsessed in regard to my phone. KeepSafe has been part of my protective arsenal for a few years now. KeepSafe does a wonderful job encrypting snapshots of my unlock, Recovery and two-Factor codes; as well as drivers license, social security and other pictures and videos that would be very harmful if they got in the open. AES-256 encryption is the gold standard. You should NEVER settle for less. And that’s KeepSafe’s standard. Combine it with a VPN which never records logs - which they also make - and you’ve made it very difficult for intrusive others. Not impenetrable, as nothing is, but the encrypted data that someone can steal will at least be gibberish, indecipherable.

Awesome yet frustrating. I would have definitely gave five stars if not for one issue I have, and it’s a pretty big issue. This app is awesome and well worth the premium for it’s easy to use, fast and convenient(depending on your WiFi and size)transferring, delete option, and lots of other stuff I haven’t even used yet. The loss of the two stars is due to the app crashing. For the most part I never transfer on data, mainly WiFi and as I explain earlier everything works great. Transferring is actually easy….BUT….. after a few minutes of transferring both photos and video it tends to crash and stop working. Everything is saved so that’s great but it acts almost like a fuel engine…..like I need to let it cool down or something and that can be very frustrating when I find myself flowing nice and easy. If that can be fix and not happen to me at anytime I’ll add the two stars and be more than happy to have paid for it!!

Subscription issues and image loading issues. I’ve been using the app for years and never really had much complaint except when I redownloaded the app on a new phone and used the save cloud to access all of my images give an error while loading and refuse to load. Lost forever it seems because it’s been a recurring issue for several images for the last couple years and no updates have solved the problem. And most recently I can’t access any photos because it says there is a problem with my subscription even though it doesn’t expire for another 3 months (yearly premium.) It even tells me if I cancel my subscription I’d still have access to premium features until the day it’s supposed to renew but I can’t access anything regardless of that.

Video player needs more controls. Update: I’ve scrolled through and seen literally dozens of comments about the lack of the simplest of video controls, yet it seems the developer is simply not bothered to respond to these in any way. Even an acknowledgement of “we’re looking at it” or “‘we’re just NOT gonna do it” would be helpful. Yet nothing. Yes, it is a nice photo vault, provided you pay the price. I’d be willing to pay but this video player needs some WORK. Pretty sure these other reviews are paid reviewers who just post 5 star review$ all day long. Previous review: I’m looking to upgrade from a pretty old photo video vault app. Even their ancient app has a video player with play controls such as rewind/FF by 5 second increments, in-app volume controls and a slider to find a specific spot in the video. You can also set the player to automatically advance to the next video or simply replay the current video over and over. I’m hoping the developer sees this review and replies by speaking to ways they intend to improve the video player. I mean, I wanted to have a few modern conveniences like cloud storage and syncing without having to manage albums among different devices. All of these are STRONG points for KeepSafe, but...y’all gotta do something about this player. What say you?

Fantastic but... not. This app is great for storage! You have the option to choose a custom color scheme for the display theme and choose between grid or mosaic display for media files in your albums. The app is compatible with photos, gif files, and videos. And the options to save photos/videos to your phone, move a file to a different album inside the app, and select an image as the album cover(s) are all wonderful features. And the option is given to delete files from your phone’s photo library once imported to help clean things up. The downfall, though, happens when uploading a video. Videos take a century and half to import. Understandably, they are larger files (especially when considering length of time) but it should take eight hours or longer to load. Importing videos seem to freeze the app. While you can still navigate in it, you cannot import anything for hours and hours when importing a video (even if it is ~20 sec) because the... well, I actually know WHAT it is but it’s inconvenient. All I can say is that the app is great. Except for this one critical piece that it claims to support. A couple other things: 1) It would be nice to be able to crest an album within an album. 2) It’s a bummer that the timer lock screen is no longer available. And even when it was, there wasn’t a slick way to discreetly add the feature to use Touch ID when using that lock.

Excellent free app, high res storage. Of course there are ads but they are not bad. Actually I don’t know who the average subscriber age or interest but I do know game apps are not for me. Speaking toward a few of the ads. Actually If I were in advertising I’d go for background checks, tracking devices, adult oriented play items etc. I’ve hit my limit on storage & I always try to respect the efforts of free app ads. My only complaint is that I saved video & it’s only accessible as a pic now. I realize it’s possible that I could have possibly changed the format prior to saving BUT I’ll also say I did depend on the app to act as a stand-alone safeguard for my videos and the only thing I know for certain is that even if I transfer the videos I have definitely lost the ability to VIEW VIDEO, only the initial image. Second, this is NOT true for all stored videos, only a particular related set. Odd thing is, it still shows the individual playtime on each referenced video

September 17' Review. App free version lets you have a free month of 'Premium' version features at first. Afterwards, switches to 'Basic' unless you pay a fee. All files are also stored on a private cloud in Premium & you can also select & delete album cover photos. Basic let's you store photos on a camera roll & put in albums, but premium allows locking individual albums & condenses files. Adding a passcode to the app & editing the layout colors is included in both versions. Saving pictures to the app is too simple, requiring simply to select wants files while in your camera roll & click lower left to send/forward & choose the KeepSafe icon. This is the only app of its kind that I've used & have no other to compare it.

Recent bugs caused major issues. I have used keepsafe for 4+ years and never had any issues. I always thought it was a great app and have recommended it to other people for secure photo storage. But recently it has become unusable. It is extremely slow, is constantly syncing even though I have cloud backup turned OFF and constantly crashes out of the app. It is also suddenly taking up a HUGE* amount of space, to the point where my phone is full and other apps are unable to function. Trying to delete content only makes things worse. Usage has actually GROWN by 7GB after trying to clear space. I'm not the only person reporting the syncing and crashing issues. PLEASE help to fix this. * 17GB of content in keepsafe was consuming 85GB of space on my phone. UPDATE: After clearing space on my phone by dumping pics and music I was able to move all of my content out of keepsafe, uninstall and start again. Huge inconvenience but the issues seem to be resolved with the fresh install. No more syncing or crashing and the app is not consuming excessive space.

Superb Program for Discrete Photo Storage. Initially, I had some frustration with the support, but since then I have received excellent support, and they have been very responsive. The kinks I was experiencing have been worked out and the program seems to work very well. My only wish would be that they could increase the capacity to up to 50,000 photos happy to pay for the extra storage. It’s a great program and does a superb job for what it’s designed to do. I also wish they still had the decoy programs of being a scanner for viruses, etc., but I guess Apple would not allow that. happy to give it five stars.

Deleting NOW. Can you please give me all of my private photos that KeepSafe is not letting me access ... I have been using the free version of this app since 2015. many of the pictures where deleted and before I delete the app I would like the photos back. Truly hope that one day someone has enough time to file lawsuit against keepsafe inc. for these new, unfair updates.. American owned corporations are money hungry for pandemic dollars and it is absurd. I don’t like this app because photos can not simply be uploaded in a way where I never have to worry about looking back to see if the developer is doing sketchy stuff to get you to pay for free version. Photobucket , google photos , Shutterfly, etc don’t delete your photos if you forget to backup or if you log on from a new device... never have to worry about them being gone forever and for that I truly hate this app... y’all had one job. save private photos. Not save private photos and then demand that I back them up periodically... app is a joke

Terrible app. Don’t even waste your time with this app. I’ve recently just had my final straw with it. I’ve had this app for years, and I’ve always had problems with it but chose to ignore them. Such as videos take so long to load when on and off WiFi it should be instantaneous but it’s not. My biggest problem is that this app basically slaps u in the fave and says buy premium or else. Like many I was conned into buying premium after my free trail. I purchased it for a year, that year is now up and I’m trying to downgrade to basic but the app keeps trying to tell me I don’t have 7.44 gb on my phone. (200gb iPhone 11 btw) I have plenty of space but the app just wants me to buy premium again and I’m not here for it. I can’t even access my photos because of this dumb pay wall. Why not just automatically downgrade to basic when it’s over why is there a pay wall??? You app developers are all scammers, people don’t waste your time on this app there are better ones with less problems.

Nice app but not great. The app is great it lets you save a bunch of stuff, has a bunch of features like taking a picture of break in attempts, fake pin, fake albums, lets you personalize it as you wish, pretty sure it has a big storage. The only huge problem I have with it and that’s making me unsubscribe my premium subscription is that it takes extremely long to import big files like videos. And when I say extremely long i don’t mean an hour or 4. I mean days and weeks. I could try to import videos and they would never import. After weeks of trying. The app backs up automatically which is great but what’s the point of it if big files for some reason never get backed up. I’ve had this large videos in the app for months and they never finish being backed up. I’m not sure what the problem is but it’s really annoying. I purposely bought the premium subscription to be able to have a lot of storage and not have problems like this. But for sure it was a waste of money since it’s such a problem to import stuff and get them backed up. Other than that like I said the app has some great features just for sure don’t download it if you’re looking to save large videos

Could be far better.. This app has come a very long way since it’s release, and the developers seem to be serious about making a quality app. However there is no way to sync images between devices. You can pay for the premium version of the app, but it still doesn’t have this feature. It allows for a honestly quite small amount of cloud storage, but if you’re like me and have thousands of photos it’s not a viable option. You also can’t upgrade your cloud storage. I pay for a large amount of ICloud storage but the files in this app don’t backup to ICloud. There should be some way to sync files between 2 devices that are right next to one another, or a way to get the files on this app to sync to ICloud instead of their cloud. If they want to put that feature behind the premium paywall that’s fine. I’m not a developer so I don’t know what, if any, limitations there would be to including a feature like this. All and all I love the design and accessibility of this app, but I may have to cancel my premium sub, and go with something that has a feature that allows sync or cloud that I can upgrade.

Works some of the time. I have a workflow that has me sending 30-40 images from the keepsafe browser to the vault for later processing. My searches are random and i usually have many tabs open and want to be able to send images to the photo vault from any of them. What I have found is that the integration often fails while reporting success, and about 1/3 of the images are never saved. This has cost me much time and effort and some of my work is unrecoverable — i would have to scour history which i doubt KS keeps in order to reconcile images that I wanted to keep with images that PhotoVault allowed me to keep. Fatal flaw.

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Excellent app!. Would recommend. Makes me feel like my photos/documents are safe.

Absolutely horrendous app. I have had nothing but a bad time with this app, most videos don’t sync and upload properly, it has caused me to lose videos since most of them didn’t sync, the app constantly crashes, it’s super laggy so it takes a whole minute sometimes 5 minutes to view a video, sometimes videos just won’t work it’s just an all round bad inconvenient experience, and now I tried deleting the app and it’s sort of locked itself to my iPad meaning my iPads said I deleted it and the apps there but I can’t access it and the icon has gone darker similar to what you’d see when an app is updating, and the storage from the app is still on my device so it’s sort of recognised as deleted but it’s not, it’s still there

Keepsafe calculator app. I downloaded this app but wanted more privacy so I switched over to the calculator app. The app has been deleted from the App Store without warning and all my photos are gone, other than the ones that were saved to the cloud during the 30 day premium trial. Because of this I have lost 100’s of photos and memories. I have been using the app for years and for something like this to happen is devastating. I sincerely hope this hasn’t happened to anyone else. I also hope that the team can rectify this issue. If so, I will remove this review. Thank you for taking the time to read.

Good but some problems that could be fixed. Every thing is fine so far... But the fact that you have to pay to use fake pin is very annoying and I strongly believe that fake pin would be available for basic I would rather have 1000 Files for fake pin because fake pin in my mind is super useful that's the main points for this app. That feature allows droped 2 stars Just please add a very basic fake pin feature maybe limit to 1000 or lower (no lower then 500) it wouldn't be so convenient to have that feature with out paying for subscriptions Thanks for reading

Best safe app. Best everything love it and hope to keep using it in the future

KeepSafe no good. I had premium and tried to change back to basic. Won’t allow me to. When I could access my files most pics wouldn’t downloaded and now I can’t even access folders and won’t let me change back to basic. Lost all my pics. Not happy

Duplicates?. It would’ve been five stars but unfortunately when importing images it does not check whether or not you already have the image. Meaning that when you import a lot of images and some of the same as the ones you already have you will end up with a duplicate.

Fixed. Issue resolved but now I have less confidence in the app

Instantly removed. Unusable, gives no indication of multiple video files being added to gallery, they just pop up randomly once downloaded. Thumbnails are incorrect, you click on a particular video, only to find it isn't the video that's indicated by the thumb nail, and is totally different. This app might be OK with pics, but I can't say the same regarding videos

Just what I am looking for. This app gets two thumbs up. I would be happy to get a paid version however $229 for life time..... OMG. If that was 1/4 that price I would sign up in a heartbeat. I don’t like monthly fees, it is a shame there is not a mid Level tear. Other than cost great app 👍👍

Glitch. This issue hasn’t been fixed in the last two updates. When I go to change passcode I input my own, then the new, after two minutes an error message pops up saying it can’t authenticate. The help/support in app does not work either, keeps redirecting me out of app to App Store, then in app store still can’t navigate to contact support. Here I am, awaiting an update to fix this

Share albums - can no longer see comments. For some reason the background has changed from white to black. So you can no longer see any text/writing of comments. Fine to store pics but not recommended for shared albums in current format

Back up. It didn’t back up all files from previous phone to new one

Trash/dumpster fire. This app is great at getting people to lose their photos and videos. I put some pics and vids in the vault and deleted from my camera roll because that’s the point of the app, right? My videos would not play most of the time from the app, there is no scrubbing bar while videos are playing so you just have to watch it all the way through to the point you want to see. When I realised the app was trash I tried to export my stuff back to my camera roll but couldn’t select multiple items or the app would crash. I got my photos back by exporting one by one, but my videos would just crash the app if I tried exporting. So I had to delete them from the app, delete my account and uninstall. Thanks for wasting my time and causing these losses!

Broke my phone. I had the app for about a week and it was working well until it wouldn’t open or download my photos, it only got worse by bugging out every other app and making my phone freeze. But when I deleted this app it all fixed, nice app guys

Deleted everything. Been a longtime user and the app just deleted all my folders when updating to the new UI. Many unique and important photos lost. In my opinion it’s a ploy to make you buy the backup service, I don’t know, seems kind of sus to me.

Photos deleted. I have been using KeefSafe for a long time but now since they sent this last update I am very upset with it, this update made me lose all my important photos and now I can’t tell what actually happened, so from now on I as a user of this app would not recommend people using it, what’s the point of having an app that deletes your photos ? No reason

Photo. It’s great to store your photos the only issue that I can see is no photo metadata is stored like In iPhoto so you loose date photo was taken and where it was taken

Easy using. I like the easy way to import pics into o an album and after importing deleting the pics in the photo folder on iPhone. Very comfortable to organise ur private pics

What happened. So I was just using the app and everything was fine, then I close it and open another app, all of a sudden everything is deleted; all my folders and photos. I hadn’t even updated the app. But all my stores were gone, my account is intact and it recognises my login but all my content is gone. I hope it is possibly to restore it all, as this is detrimental, and I dont even know how/why it happened. Also this app was absolutely perfect, everything worked so well and it did its purpose no worries. Sad for this to happen

Importing pictures. When importing pictures. As I select pictures to import it keeps flicking to an email screen. Is ver frustrating please fix bug

Locked. I’ve been using app for a while and it just randomly locked my data & forced me to upgrade! When i choose basic option, it keeps giving me “error check internet connection”. Terrible!

Can’t see my pic. I have changed my phone and opend keepsafe in my new phone and i cant see my recent pictures at all. Could you please fix this ??

Change the name of the app. Will be awesome if you can change the name of the app like that no one notice a “secret vault “ that make it obvious , also I can’t upload videos and I paid for the life time service

Help me. I downloaded this app on my iPhone and some data such as photos had been stored on this app. When you initially download this app it gives you a premium free trial without telling you. My trial had ended after some time and when I try to switch to basic and recover my data it doesn’t work. I only get a downloading bar stuck on 66%. I have the same KeepSafe app on my iPad too and it hold no data. The KeepSafe app stopped the free premium trial and forced me to switch to basic. When recovering my data the download bar gets stuck on 72% even though I have no data to be downloaded in the first place. This is very odd and suspicious. Im wondering if this is just a bug or a trick in order for me to pay premium and get my data back. Can someone please get back to me.

Far too many ads!. Updated Keepsafe is very frustrating and riddled with ads. When you try to click on the x to get rid of if you can’t and always have to view the game or whatever is being advertised. I want to use a different app as a result

The best app ever. Guys trust me if your hiding photos or videos THIS IS THE APP it is amazing it even has a fake pin mode we’re when you put in a pin it does not show you secret photos but makes a fake album we’re you can put none secret stuff in best app EVER

Freezes my iphone5. This app started out okay but now the pop ups freeze me phone and I cannot even access my photos Second rate

Continuing to get worse each update. Each update makes the app worse. I can’t open the app as it freezes my phone, if I wait a few minutes I can get in, then if I try to add or delete photos it freezes my phone once again and I can’t force close. Takes 1-2 minutes to unfreeze. Years ago this app was fantastic, smooth and quick.

Recent update. The most recent update has somewhat ruined the app. Now when you add pictures in it either doesn’t add all of them or doesn’t offer the option to delete them from your camera roll

One of the best app I have seen.. I highly recommend people to go for it. It’s one of the best app I come across. It really makes things easier to save and open when you need them and at the same time secure.

Lost everything. Hi guys have had your app for years and loved it after last couple of updates I have lost every video I had saved is there anyway of getting them back????? When I open the app how same PIN number it’s just empty, what can you do for me....

Major issues with this App. It’s constantly crashing and log me out. Many times I loose edits of my pics and I had to redo again. Becoming sooooo annoying

Very annoying. Using it was fine but as soon as the free trial ends for premium, for me it was superrr annoying and took way longer then it needed to download the files back and it kept doing it over again which was very frustrating

Keep safe is the best photo vault. Keep safe is great without premium it is exactly what you would expect passwords to your photos but when you have premium it gets a lot better you can customise from a wide range of option you can get touch id change the background when you put your phone down it switches to another app of your choice it is seriously good

Randomly tells you that you’ve finished your free trial when nothing was mentioned about any trial.. This app either had little or no warning that this is a free trial version. I put a bunch of photos in the app and now that the “trial” has ended I now have to download it back to my photos. The pricing is also insane ($15 a month??!), this app is at most worth $10 a month. The fact that they hit you with the end of trial and force you to download the files is a very scummy way for people to panic purchase the subscription. At least give a warning a couple of days before that the trial is ending so people can securely transfer the files. This is a security app after all, the fact that you aren’t warned is a security flaw. This app could hold sensitive information; people who don’t have the money are compromising their security for your mistake/scummy tactic. Please add a warning that you will be disabling the free trial at least a day before if not a week.

AVOID. Avoid this app like the plague. I’ve been using it for years and yet it has so many issues. Even trying to move all of my photos and videos out now it’s duplicating files. If I try to airdrop files it will move only one even if I have multiple selected. I have lost YEARS worth of files as a result. Such a glitchy app, look elsewhere.

Best safe. Safest place i can save all my private stuff love the app recommend anyone that needs some privacy with personal stuff

Disappointment. Always been a fan of the app but recently it has been crashing constantly to the point that I can’t even view the photos for more than a few seconds. Might have to make a switch unfortunately.

Won’t let you set password.. Thought I’d give this a try, but unfortunately while trying to set up my photos,it asked to set password for each folder but won’t let you set password. So I’m going to delete this app.

App won’t even open. I’ve been using this app for years and absolutely love it, has been perfect in every way when i use it nearly every day! Unfortunately sometime in the last week or so it’s just decided it won’t open at all. Doesn’t make it past the initial startup screen.

Excellent value for money. Easy to use and feature packed. I recently upgraded after three years using the basic package

Illegal scam filth. When I cancelled subscription app help my photos and videos hostage and would not work or reinstall unless I subscribed to another year or pro version. Literally robbed of $50 to regain sensitive material, essentially a blackmailing app stay clear, report to relevant authorities

App won’t open or stay open for long. I am unable to save photos from the app as it is glitching and will close/ not even open once clicked on. It will stay open for a minute once opened? I have lost many photos due to this.

Won’t refund my money. This app is horrible and doesn’t work also rips u off when you select the monthly package it automatically goes to a yearly which is 50 dollars then I try to email them and they never get back to you

Devastating bug. One time I opened the app and all my 1000+ photos were gone. This bug makes the app not only useless but actually harmful, in that if you have no other copies of your photos then they may just disappear at random. Certainly do not download if you care about your images.

Love the app until... I have had this app for I don’t even know how long, and it’s never failed me. However since this last update (version 8.24.0) which completed about an hour ago, when I upload photos to my safe and move them around and re arrange order, they duplicate photos that already existed and replace photos I just uploaded and if I keep moving photos around they change each time I move. It’s extremely annoying cause now I don’t know which photos are in there and which aren’t. Other than that though it’s an amazing app

Can’t access files since last 2 upgrades. I can’t access files that where stored on my iOS iPhone ( can only access ones that had been backed up , the rest were in the process being backed up ) . I had to be a premium member and have gone at least 10 days without a response from customer service.

Love it!!. Really worth purchasing premium! Security alert with screen shots is great when someone tries to access your app! The screen shots also end up in your screen shots in your photo gallery with dates, times etc as back up proof for the those who deny it!! Fantastic!! Top app!!

Great product. Feel really secure using this application never had a problem

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Keepsafe. Best photo secure document app going ! if need it secure this works keepsafe ricks!

Keepsafe's a keeper!. Great app... A must have for all things secret and sacred! Fully secure and backed up.

Awesome App. Love it, easy to use and navigate

DO NOT BUY!!!!. THIS APP WILL TAKE YOUR MONEY IF YOU HAVE ANY FORM OF PAYMENT METHODS SET UP WITH YOUR CREDIT OR BANK CARD it will say you have a free trial then take it away a week before it ends and charge you one years subscription I repeat DO....NOT.....BUY...!!!!!

Horrible. Horrible app once you put any files on it good luck getting them off my app crashes every time I try to remove my files from it. Update 07/11/23 app still crashes when I try to remove files but can remove a few at a time before it crashes but instead of the storage of the app going down it keeps going up and up how does it take more space after removing files?

Private. I love the privacy and security. It’s great that younge eyes won’t see the pictures.

KEEPS CRASHING EVEN AFTER PAYMENT. I paid monthly and it crashes everytime i open it i cant even use it and its expensive?!

This App has lost its way. Useless for uploading video files larger than 100 MB — it simply does nothing, it’s been over 4 months since attempting to upload several files. Even though the app was kept open, overnight not one single completed upload/sync. Was very impressed when it first came out, now it’s just useless and I’m searching for alternatives.

Buggy as h3ll. Can’t view my files. App keeps crashing. No ⭐️s

Used to be better. My family has used the Keepsafe app for about a year now. When we first purchased the app, there was a function that allowed you to search and remove duplicate photos within the app. This was especially helpful to us as we move photo back and forth from our limited space iPhones and back again. This function was awesome for us. But it's since been removed due to some people experienced issues with it. I like everything else it offers - but I can't give it 5 stars as that particular function was the main reason we chose Keepsafe over other options. So alas, 3 stars only! You guys need to bring that function back, Keepsafe!!!

safe. Great app

Lost all my pictures and videos. Lost all my pictures and videos after an update!! So disappointed.

😞. I had no idea that I was on an free trial, no I’m scared that all the videos and photos I saved might get deleted!

Ema. baja

Super easy. I have this app for over 5 years and it’s easy too keep my souvenirs…

Perfect. Does exactly what it promises

Good app for the most part. Good app but the king of money they want for the premium version is outrageous

Excellent appt. I find this app to be very good so far but have only used it for a month. This is an excellent app for keeping things saf.. Dry good app excelltfor storing important pictures and documents

Not reliable. Horrible app to rely on.

Good. Awsome

Been using this app for years. Best app for having a vault for media

Safe. Good product to keep things safe

Great App. I luv all the space u get with premium. The basic is good. But if u got lots of files,videos, pics, and documents. Go with the premium

Unsafe. This app keeps uploading my photo to their cloud server! Even I disabled all cloud features!

Not satisfied. I don’t understand why I paid for this app but some of my pics are disappearing, like they are there but I can’t see them. Why is that, I feel like changing app instead continue using it.

Great product. Love this app.

Downgrade to basic. Wont fully download stuff to basic gets to last couple and gets stuck. Trying to force premium cant even access anything till it downgrades. Bs.

Not secret. If this is so secret, how do you know how many photos people have, like it says in the description? I suspect the developers know a lot more about our photos than we think.

Thank you. Best App

Lot of problems. Don’t work since 2 months now. Did all my updates ... Write few emails to the support service and didn’t fix it yet! I paid for this app each year!

Nt nice. Sucks how it doesn't boot up

Trash. Annoying how it constantly asks you to upgrade to premium, worst part is if you accidentally delete an item you need to pay $20 to recover your items from the trash, that is such a stupid feature

Crashing every two seconds. This app crashes every two seconds and is so useless. I’ve lost access to all my photos, and I payed for premium. I want a refund.

Hate it. Deleted all my photos

6yrs and still going. The best app I’ve used

Not advise payment. They never told you that after a couple weeks you will have to pay and all the photos you already uploaded you will not be able to downloaded

🙊. Don’t forget your password when you lock an album, there’s no getting it back. I just lost all pictures with my girlfriend. Thanks a ton😤😭

App keeps crashing!!!!!. The app just keeps constantly crashing! I can’t use it, because shortly after I open it, it just closes by itself. I can’t add anything to personal folders as well, because the app crashes and doesn’t allow anything to download or sync! Please fix this issue!!!

Perfection. Keeps everything secure and private! And can access it when needed! Love it altogether!

Do not trust this app and horrible customer support. Horrible customer support and I wouldn’t trust or recommend this app to anyone

Photos/Videos Disappearing. I have had so many issues with this app. I checked the app just now I have 2 videos missing. I didn’t delete them or move them to another folder. They’ve all of a sudden just gone missing. Plus this app isn’t affordable for monthly purchases. It’s absolutely ridiculous.

John fudge. Love it

Updated the application. Updated the application and lost every photo that wasn’t backed up on the cloud so that’s nice

Easy to use. Best free version.

Good. Good

Toujours en bug. Application qui demande à avoir de fond en compte une mise à jour! Toujours bug en téléchargement..je fini mon abonnement et vais avec un autre application safe,sécuritaire,fonctionnelle vraiment.

Michel.. Tres bon

lost. lost all my pics

Safety first. I love this app. I have had this app for a few years now. I am a subscriber as well. Great app for making several folders with titles. Store private pictures in some and licence and other pics of documents in other folders. It’s always available via internet no matter where you are. Some secrete goodies about this app to. Come aboard and try it out. Even better subscribe for Pennie’s a day and get the amazing full features. You will NOT be disappointed! Cheers Scott

HORRIBLE. This is the WORST app ever do not download it, I uploaded a whole bunch of pictures to it and deleted them from my camera roll to save space. Then one day when I tried to log into the app it said my “free trial” had expired which I had no idea about and it has locked me out of the app and I have lost all of my pictures.

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GREAT for nudes. So I live with my parents still and I have a little brother and he’s ten and he knows ALL the birds and bees and he knows what’s what, and sometimes I let him play my iPhone and I have nudes in my camera app and he just does random stuff on my iPad when I’m not there so I don’t ever want him to see my nudes so I was worried that some day he might accidentally go into my photo album and stumble upon my nudes...so this helps me a lot I never share my passwords with anyone, he doesn’t know my password so this app is perfect for nudes! Five out of five stars for me!!

Not a happy camper. I lost access to all of my very private pictures and videos that I trusted Keepsafe to store for me. I even subscribed for the year and when I reached out to troubleshoot with support it took them almost a week to finally reach the conclusion that they can not get my photos back to me. They even tried to convince me that I wasn't even a subscriber until I showed them my order number and confirmation of my yearly subscription. I had almost 42 files backed up but now I'm not able to retrieve them. I absolutely, positively, conclusively believe that they have stolen my files and will not release them back to me. Support basically apologized, recommended going through Apple support for a refund and offered to extend my subscription for an extra week. I just want my files back!

Customer service. I have use KeepSafe for a while and loved it initially. It is becoming more of a pain than anything now. I have a premium account and every time I Log in it a screen pops up saying that my subscription has ended and I need to renew it. I have paid the fee though, and can prove via bank statement. I have been looking for some type of customer service contact to help fix this problem. Haven’t found anything but a “get support” email address. I typed out my experience and problem description in detail just to receive an automatic email telling me how to reset my pin... that was never the problem. This is probably my last cycle as a premium account holder. Frustrated.

Not Terrible. The one thing that bothers me most is the lack of playback options, no scrubbing or anything and forget about using the app it if its uploading because not only does it drain the battery but also makes it very laggy, even when its not uploading It seems to be choppy when leaving an album along with going into settings (which can be normal I guess). It seems the UX Overhaul might be a cause for this as I remember it was much different awhile back. Main takeaway, Playback options/ usefulness is very very poor. Everything else is great to use when you have a phone repair and they need the phone unlocked.

Love the App. But Apple is limiting them! (Mad face). I have been using this app for years! Absolutely love it and the new features that keep coming out. I am a paid member. And it is well worth your money! However I just updated and Apple’s “New Laws” state that in section 1.1.6 that there can be no “false information” and therefore we have lost the secret Door function. Shame apple. It’s a feature I pay for and I want it back!! Change section 1.1.6 of your guidelines!! Or find a loophole KeepSafe! Either way, 10 stars if I could. Keep up the great work KeepSafe!! You are one app I love to throw my money at!

Worked just fine until this morning. The KeepSafe app worked perfectly for me for a long time, but this morning I logged on into the app to see that every image and album is just.. gone. I only have a few albums that are backed up and synced because I have the basic version, so the rest of the photos I had that weren’t backed up yet are just totally gone now. I tried to see if it was maybe just a glitch or something, but it looks like all of my photos are gone. I deleted them from my gallery because the KeepSafe app is much better than the gallery on iPad for organizing photos into albums, so I don’t have the unencrypted copies anymore. I’m hoping there is a way to get my photos back, but I’m feeling doubtful I can get them back :/

The app is handicapped unless you want to pay.. The app is great looking, Fast, responsive and easy to use. However the problem arises more when you want to delete files from their cloud services (which automatically upload without asking ahead). Unfortunately the customer support contact section doesn’t properly work at the moment, it just constantly requests for you to update even though the latest updates already installed. So while I’d love to recommend and use this app myself, I plan on deleting it as soon as I figure out a way to delete my files from their cloud services. Keep in mind this review is based off of the free model. I’m sure you may have a better experience if your willing to pay the monthly, yearly, or lifetime plans.

Great Features, Poor Experience. This app has great futures for organizing, importing, deleting, securing, and backing up photos. It’s been a frustrating experience at times though. I paid for the subscription and this has ads in it still. The app will crash at times while trying to open photos. Seems to be mostly the photos synced to the cloud. I’ve also had it get stuck several times while trying to sync things to the cloud. I download all my photos out of the app, deleted the app, and reinstalled it. Issues got a little better but still existed. Gave this a year to improve but it did not improve enough. Cancelled my subscription and will be trying another app.

One problem. that app is great i like how it allows you to use a decoy, forgot pin, you can make albums there’s only one problem and that’s that i can’t skip threw videos i add. i’ve imported videos on there but yet i can’t scroll through the videos i would either have to watch the whole video all the way through to get to the certain part or save the video and watch it in my camera roll which i don’t want to do because that’s the reason i got the app. i would really love if you updated this app with the feature to skip through videos.

Thanks KeepSafe, I lost all my photos. I had previously uploaded a ton of photos and videos to the app to free up space on my phone. They were many personal photos of various trips I have been on and memories. The photos are very important to me. However, when I went on the app the other day, I realized my free premium trial had ended. I did not need to purchase premium because I did not feel like I needed the features it provided. When I went to download the basic version, it wanted to download all the photos on KeepSafe to my phone to prevent loss, but every time I would try to do this, the app would tell me I did not have enough space, which I most definitely did, both on my phone and in my cloud. So the only way to get my precious photos back is to pay them money.

Worked for a month but now can’t open.. I’ve had this app for a month to keep some personal photos and it works great! It might’ve taken a minute or 2 to load a few big videos but either way, it worked very well and it was really smooth. But now for some reason when I try to open it, it opens for 10 ish seconds, freezes my phone entirely, then crashes. I updated my phone a few days ago and it was working fine even if my phone wasn’t up to date. I don’t know if this is an issue on Apple’s end or the app’s end but it really pisses me off since I can’t access my files, save them, import them, I can’t really do anything without it freezing and crashing.

Trash App; deserves ZERO stars. My files never downloads on my other devices. Tired of y'all acting like it's the CUSTOMERS fault. The app is trash. Constantly crashing, glitching and you all do updates every five years. Like I said unfortunately I already paid the subscription back in August. Next year I will be getting rid of this garbage. And it does affect other apps. I saw that idiotic reply you all gave to another CUSTOMER in the app reviews. When y'all trash app crashes, it causes my other apps to glitch. It costs to be cheap. Instead of taking CUSTOMERS money and stuffing your pockets, why not actually fix the app. Another customer lost because you all are nothing but liars pretending like it works perfectly

Loved this app, but so many issues. This app is great, and I love the design, but I’ve run into so many issues with this app since iOS 12. Pictures won’t open full screen, app crashes on launch, entire phone lags up and freezes sometimes after using app requiring a restart.(XS Max) I’ve contacted support and they said to delete and reinstall, which I did, to no fix. I’d love for these issues to be fixed so I can use the app but it’s to the point where it’s almost unusable. Also would be nice if they added a progress bar for uploading pics! I’ve been a premium subscriber for going on 3 years now and considering finding a new app if these issues don’t get resolved

Do NOT Use This App!!. I would give this app negative zero starts if I could!!! I’ve owned an iPhone since iPhone original and this is my first time writing a review ever!! That’s how much keepsafe has angered me!! People need to know that this software is crap!! I’ve had their service since 2013 and it deleted my photos little by little throughout the years. I finally see 0 photos, there’s just boxes where the photos once were. Customer service is a joke. They told me I lost my photos because I wasn’t updating the app. Which is pure BS. I always updated. There’s another photo lock app that I’ve had even longer and ALL my photos are there. Customer service pretty much just told me, too bad. I have proof of it as well. I lost 200 photos DO NOT trust this app. Look elsewhere or you’ll lose your photos.

Provides peace of mind that pictures you want to keep but not in your phones photos. Great app to store pictures you don’t want to be available in your phones photos and provides you with a capability to send a picture and have them disappear after a few seconds! I store all my personal documents here and love the peace of mind it gives me when someone else is using my phone if the look at my photos I don’t have to worry they will see any private pictures. I’ve not received or seen any breach notifications and that makes me believe they keep security top of mind.

Just another “FREE” app.. This app passes itself off as a free photo lock and encourages you to download your photos and videos, when in reality it’s an overpriced ‘monthly membership’ pay-to-use money hole. You download your photos and videos and once they’re deleted off of your phone, that’s when it decides to inform you that this is simply a ‘free-trial’. And good luck exporting them back onto your phone! Because that feature does NOT work. And from what I hear, once the trial runs out you basically have no access to your photos until you pay their RIDICULOUS price! I am unsatisfied and absolutely DISGUSTED with this app! It took me over an hour to screenshot and screen record all of my photos and videos so I could delete this horrible app! DO NOT DOWNLOAD OR USE THIS APP!

Stole My Photos/Videos. I’ve been using KeepSafe to store photos and videos that i don’t want in my gallery for all to see BUT what I didn’t know is that when your “free trial” runs out, they block you from your content unless you pay to upgrade or choose to downgrade. No problem, until you realize the downgrade takes about a million years and doesn’t run in the background. So I’m basically here with ALL my content locked up in keepsafe without access to it because I either have to pay $24 for a year (or $10 for a month??? Jesus Christ) or be doomed to holding my phone unlocked and unusable until they decide I’ve waited enough millennia to have MY photos given back to me. Not impressed and feeling pretty violated.

Presents Pictures Perfectly. This app works well. I haven’t noticed any bugs or oddities, and it does what it says. When pictures are kept in this app, the Mac Photos app doesn’t show them as unimported photos from your phone, as it would if you just hid them in Apple’s Photos app. The only addition I’d like to see is the ability to add photos by pasting them in, instead of importing from a camera roll. That way, I can copy a photo that was texted to me, and paste it directly into KeepSafe without it having to be in the Photos app at all.

3 or so year subscriber now cancelling. Emailed their customer service team requesting info on accessing KeepSafe files from an iOS backup on my external HD. Mind you, these files are what’s left after I updated the app a year ago and somehow managed to wipe out my entire library. Initial CS rep was no help, telling me only to update the app and contact them once again after I did so. After I requested to speak with someone else, I was again told to update the app in order to get any help. Here’s hoping someone more helpful @ KeepSafe is reading this and reaches out. I am thoroughly disappointed in their CSR team and the company as a whole. Canceling my subscription

Worked far better than I imagined :))). This app is wonderful! I know what you might be thinking oh okay this is a bot writing a review but let me tell you I’m definitely not a bot. I’m a 18 year old male in my last year living with my parents and yes they do go through my phone... like daily. So when I got this app to hide some pictures ;) it was wonderful and of course my parents asked me to unlock it, but the app has a decoy vault feature that just had some silly pictures in them and after I showed them that they were content. 10/10 would recommend.

Horrible support Zero care for PAYING customers. I got this app over a year ago. I liked it and its worked great. I lost the e mail it was adjoined to so i had a recovery e mail in place. Was able to recover all my photo’s. Except now my recently fully paid subscription was gone. There is no reason for it to be. My apple id hasn’t changed. And all of my credentials are the same all except the e mail i set in the account as the main. I got involved with support and asked thaT they just tack on my subscription to this and let me ride out the remainder of my time. Which it renewed in September. So a year. I was told they wouldn't and to cancel my subscription as if none of my money or concerns matter. Its theft. I even showed proof of receipt from the app store. And now im not being replied too. Do not entrust your important pics and life parts wwith this app.

Why does app keep going to Apple Music. This is a great app and I’ve used it for a while now. Up until 1 month ago I would just be on the app for a couple minutes and it would just bring me to my Apple Music’s. The first couple of times I thought it was a glitch but it kept on happening and it’s very annoying to the point where I don’t even want to use the app anymore. I’ve tried deleting my Apple Music’s, but after I deleted it when I opened KeepSafe it said that the app needs Apple Music to use the app. Am I the only one who has this problem and can someone please fix it ASAP ?!

Deleted content without consent. This app has decided to delete my videos and photos which are now in the trash bin and I never deleted them. They want you to pay for premium in order to recover my content. Update- My reply from the app was that the software doesn’t delete things only the user can yet that’s what happened to me! I still can’t give this app a good review! It 100% deleted about 2 photos and 2 videos of mine, they were some of the last ones I had added to the app. I won’t be using it to upload anything new again, I still have other things on it I’d like to keep and am hoping those don’t get deleted either. They want you to pay for the app in order to restore deleted content and I find that to be bull crap!

I lost everything!. I loved this app until a couple hours ago. It was so convenient to lock in pertinent/sensitive information and have it with me at all times if I needed it. But then I log in and it’s ALL GONE. And I was about to finally get the premium after having this for almost a year. Glad I didn’t pay. Edit: They replied the next day and were able to recover everything. I started with 1 star and upgraded to 4 because that was fast. I’ll wait a bit to see if there’s anymore issues. Because otherwise this app is awesome.

Not what I thought it would be. This app only locked out my pictures and photos on that app not on my actual camera app. It kind of disappointed me because I don’t like when people can see my camera roll. Not because I have anything inappropriate but because I just don’t like it. Anyways I got it because I thought it was going to lock out the actual camera app and lock my camera roll but only I could get into it. But no, it’s just a separate app that locked them out. So what is the point of the camera app if you just have this app. Anyway I loved that they made one just in case but I thought it would connect to my camera app. Good job though.

Ethical concern. I just received notice to pay for KeepSafe App in order to continue to use it in the same manner as downloaded when there was no fee. Then, after further being advised I would have to ‘downgrade’ it to a less capable version I was presented with a forced acceptance of some terms and conditions, again, after having used the app without such restrict- ions for over 2 years. I would think that after having the technical savvy to generate a successful App a developer would have the ethics acumen NOT to retroactively change the terms and conditions on a prior transaction, certainly not to impose a fee nor to offer a lesser product! To wit, after you buy a Henway X model, the dealer sends an invoice for $10,000, in order for the dealer to continue honoring the warranty. If you don’t agree, your purchase will change to a Henway X-1. ‘Either option, the dealer insists signing new terms and conditions in order to continue… ! Now, how does one feel about driving that Henway? Right, about the same way I feel about the KeepSafe App… ! I can’t believe Apple tolerates this kind of ex post facto manipulation.

Used to be nice...but not anymore! Expensive!. Overall I used to like the app. Been using it for almost 2 years. But it’s been NINE months that I can’t import anything! It crashes the moment y press import or it freezes and then closes. There’s been a dozen updates, but none of them fixes the problem, im fact, it’s gotten worse! So sad, moreover when I have Premium for 24 dollars a year for an app that just doesn’t do the trick. Even more, the function to recognize duplicate photos was removed some time ago, it was such a great feature, too bad it was removed. I have an iPhone 6S, it used to work fine, now, it’s more of a hazzle than a tool. Smh... I really hope that the bugs were fixed, but their only answer is “restart your iPhone” but it simply does not work! I’m not one to give away money like that, so, of course, I’m not renewing mu subscription!

Easy to use. Very easy to move pictures in an out of its albums. The minute you click away the app closes. I like that I can put pictures of my prescription medication bottles, passports and other personal documents in there as a backup and for reference. Also I put pictures of my young children that I don't want apps that access my photos to have access to. It's very hard to have privacy with iPhones and other devices in this age. Everything is very public. This app seems to do pretty good job of keeping some things personal.

Not what I expected. I downloaded the app, and for all the photos I needed to have backed up. Figured a lifetime payment of $149 would be perfect. Unfortunately it promised it’s a lifetime membership, but then locked it until I payed them again! Also videos and photos are duplicated, disappeared or simply deleted. It needs a section that shows what file or a meter showing where it is with the single item. Also it does the same many others report, it duplicates uploads and the app shuts off randomly. Please fix this mess!

Won’t delete my account. BEWARE!! I downloaded this app based on the great reviews and a desire to have more security for my photos. Ultimately, I decided to use a different app. Per their instructions, I removed my content and emailed them to delete my account. No, you can’t delete your account within the app and it explicitly states you need to email them before removing the app or your account is still active. So I did. Customer service has given me the runaround for weeks. “Additional actions were needed by me before they could process it” Not true. “We’ve received your request but the process takes days to complete”. Really??? Days to delete a customer account. Now, no response. Know what you are signing up for here.

Personal Experience. Ive had the app for about 3 yrs now. I pay for the annual subsciption. Regardless of that, I deem it worthy of the money. Dont have many complaints but I do have 2 big ones...first one is the files say theyre being backed up but they never actually do. And the second/current one is it absolutely refuses to open. I try to open & immediately quits. Ive restarted my phone twice now. And in all honesty i dont trust that all my stored files will remain there if i delete & redowload the app. So please fix this mishap before I end up finding buisness elsewhere. Thanks.

Import troubles. App is great for storage but could use improvement. I’ve had this app for a while now and recently there have been some issues. I have an iPhone and whenever I try and import photos either an add will immediately pop up causing the import to stop or the photos simply will not import after selecting them from my gallery. Trying to import photos has become a hassle. In order for the photo or video to import I must attempt to import it several times. This needs to be fixed. Other than that the app is good for storage. This issue must be fixed in order for the app to be effective.

Disappointed. I have been disappointed by this app recently. I logged into my account and found that some of my stored pictures were missing. I am not sure what happened to them or whether I can recover them. I wish that the managers of this app would notify you if you run out of space before they delete your pictures. Also, about a year ago my email was hacked. Due to the fact that KeepSafe is linked to your email address for recovery, once again i lost valuable pictures that I no longer have access to. At this point, I am reluctant to store pictures or upgrade my KeepSafe account

KeepSafe is a good app. KeepSafe is a good app to keep the photos private I downloaded this app on my phone & my iPad I put a different pin that I could memorize the difference is when I put the correct pin on my phone to open the app it opens right away & when I put the put the correct pin on my iPad it takes a long time to open some photos that I added to the vault didn’t load & when I want to add all of the photos from my gallery to the vault it takes forever my question why does it do that if I memorized the correct pin that choosed

It's so-so.. Since I had the app and paid for the additional storage, I've lost pictures as well as video. The back up is extremely slow. When The app upgraded, it Wiped all of my pictures and videos from my cell phone. When I log back in and re-downloaded the pictures, several pictures and videos were no longer there. I love being able to upload pictures without opening the app but it's inconsistent. Because of Apple updates, the app does not work. Right now, I'm in the process of backing up the app on my Mac and it doesn't work.

Saved pics. I absolutely love this App. But I’m thinking about changing to something else because of the fact that I have to pay for the second line of protection. I like when I go into the app it shows a lock but no pick. Then you have to put in a another password to get into the pic. Then when you export a photo from the camera roll it ask you if you want to delete it from the camera roll. That’s what makes this app awesome. But in order for you to have it you have to pay for it. So I’m currently looking for other apps similar I’m sure there’s more out. I will keep this for now

Over all great app. Over all great app! I have been having issues with the app crashing. Example: I’m using the app scrolling through my gallery and out the blue the app just crashed. At first I thought it was because of space but nope. And every time I try to use app can only use it for about a minute solid and then it crashed. Can’t even enjoy the premium side of it because app won’t allow me explore it. PLEAS FIX ISSUE!!! It’s been going on for a while now. Thank you

Eh.... This app has been fantastic for me since I started using it about a year ago... but the app doesn’t seem to always work properly after upgrading to an iPhone X. Without fail, the app freezes on me and makes my entire phone non-responsive (or extremely slow to respond). Once I shut down the app, the rest of my phone returns to normal speed/functionality. Not sure what the bug is, but I really hope it gets identified and fixed so I can access my content again. Still giving it a 5 star since I don’t expect this issue to be a permanent thing.

Unreliable. Overwriting my previous one star review with another one for a different reason. I took a movie, around two minute long. Before the import finished, my phone locked. When I unlocked my a few minutes later, KeepSafe had closed but still said “importing.” The import never finished. I reached out to support who, after a couple unsuccessful suggestions, said I should delete and reinstall the app after making sure everything in the app had backed up. Like a desperate idiot, I did. Well, turns out that deleting the app will, of course, delete any temporary files. I’ve poked around a bit and, once encrypted, files are not easily opened. However, movies especially fail to encrypt on a fairly regular basis (iPhone 11 PM and iPad Air 4). These don’t show in the app but sit unencrypted in a temp folder.

Great app! One question!. I love this app! It saves your photos into a private cloud, and gives you complementary premium! Premium allows you to save 5,000 photos to your Keepsafe! The fake passcode is awesome too. But I have one question, what happens to your private photos when you don't pay for your premium? I deleted all my private photos from my regular camera roll so I can't get them back unless I export them from Keepsafe. If I lose my premium, will all my photos erase? Because they're also special photos.

Good, but some critiques.. Overall the app is great in terms of importing certain pictures for hiding. Most of the time the importing and syncing is fast, but I wish it was easier to see which files are still syncing because I constantly have the syncing 1 file and the loading bar at the bottom of my screen while the app is open and no files have the cloud symbol on them. I also wish I could randomly shuffle the order of the pictures and videos in certain folders. Other than that, no problem with files being deleted or low quality.

Expensive and Does Not Work. DO NOT PURCHASE! If I could give zero stars, I would. I purchased the full version of Keep Safe, which is ~$150 if I remember correctly. I purchased it so I could use the Space Saver function through the application. That function allows you to store videos and pictures through Keep Safe and not on you phone so you can keep the amount of GB the application utilizes from your phone low. Well, Keep Safe disabled the Space Saver function several months ago and has no plan to offer it to its customers again. Now, they are NOT refunding me the money I paid for their application. The company is ridiculous and continuously dodges my frustration and questioning on when/if they plan to update the application with a working Space Saver function. DO NOT PURCHASE!

Lost videos & pictures never got them back. Every couple months I delete the app and everything on my phone because I usually get a new one the last recent 3 iPhone I had 7,8,x when I downloaded the keepsafe app again I was only able to get some of my pictures and videos I made a report to the keepsafe team and got about 120 videos and pictures back I really want the reset of my stuff there is about over 500 videos and picture in total please let me know how you can help me get them back .

Crashing since last update.. I have not been able to open the app on my phone since the last update. It will not load, and my stores pictures are being held hostage. The app is otherwise fine, but this should already have been fixed, especially since there’s a premium subscription fee. By the way, when I reported to customer service, I got zero help. The reply was basically that there was no fix for the issue?????? Installed the update...still does not work!!! No help from customer service. Please help!!

Crashed lost all my pics. I’ve had this app for about three or four years well from the iPhone 5s to now the 8plus and never once had a problem. Well today doing my normal routine whenever I even use the app transferring pics. Here lately the transferring process has gotten more and more difficult. Ads pop and freeze the transfer have to close the app and reopen it and maybe the photos have been transferred. Well today it did that CRASHED and ERASED EVERY PIC that I actually wanted and there are some random old pics I guess that were backed up. Highly upset with this app!

It's great except... This app has been crashing my entire phone since about November 2017. It happens when I upload photos. It seems like a bug that hogs all the RAM in the phone and stops any and all operations until I force reset the phone. It also doesn't sync my photos across my devices. The storage management is inaccurate and has no actual function to help you control what's saved on the server and what isn't. It will say everything is backed up but the items don't appear on the other devices. This app used to work like a charm, but things have been going downhill over the past year.

Don’t download it’s a scam. When you get the app it doesn’t specify that you are using the “premium” features until randomly it’ll not let you see your pictures until you subscribe to a payment plan. I tried picking the basic plan (which is free but with less storage) which says it’ll download all the files that don’t fit back onto your phone (which it doesn’t do) and now I’m missing over half of my pictures and videos that had been deleted from my camera roll since I’ve imported them into the app and now says they can be restored once I pick a payment plan that has to be paid for. Wish I never got this app and am sad I don’t have the money to get my pictures and videos back.

Keepsafe.... I love using your app and been using it for quite a few years now and became one of your pro members and enjoyed it but there’s been no new upgrades it’s been very plain nothing really new for what I spend a year I hope you make some better improvements with the way it looks and operates and saves nothing ever xtra to do in there except save and replay, my wife doesn’t even go on much and doesn’t really get into the commenting you have in there as well, very plain and boring not exciting all the time, I might move on soon if there’s nothing drawing my attention there. Thanks -loyal consumer

Good, but constant crashes. I had this app about 6 years ago and deleted it to use a different app. The other app is no longer available so I switched back to KeepSafe. Once I re-downloaded and logged in I had pictures still in the app I forgot existed so that’s a plus. ***BUT ONCE I TRY TO UPLOAD NEW PICTURES THE APP CONSTANTLY CRASHES*** I was able to upload about 50 pictures out of the 460 I am trying to store in the app. The crashes keep happening while I am searching through my photo album to upload. Once this is fixed and the app doesn’t crash like this I would rate it 5 stars. As of now we are a solid 3

Carry copies of everything that's valuable. Keepsafe is for much more than keeping personal photos photos away from prying eyes. (Remember the office Christmas party?) I've took pictures of all my insurance cards so I don't have to carry the originals. Then when a doctor's office asks for the card number I just take out my phone and open the app. Same with credit cards, drivers license, passport, and serial numbers of computers and electronics. Of course the double password security helps me feel comfortable about saving this info on the IPhone. I can even store documents such as PDF files. And while the free version is great, there are incredible features on the premium plan. For instance, let's say you're suspicious that your roommate might be trying to get your credit info. With the premium plan Everytime someone enters the wrong PIN Keepsafe records when it happens as well as taking a stealth picture Brilliant!

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Secret Photo Vault - Keepsafe 11.10.3 Tips, Tricks, Cheats and Rules

What do you think of the Secret Photo Vault - Keepsafe app? Can you share your complaints, experiences, or thoughts about the application with KeepSafe Software, Inc and other users?

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Secret Photo Vault - Keepsafe 11.10.3 Apps Screenshots & Images

Secret Photo Vault - Keepsafe iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 11.10.3
Play Store com.keepsafe.KeepSafe
Compatibility iOS 14.0 or later

Secret Photo Vault - Keepsafe (Versiyon 11.10.3) Install & Download

The application Secret Photo Vault - Keepsafe was published in the category Photo & Video on 06 April 2012, Friday and was developed by KeepSafe Software, Inc [Developer ID: 510873769]. This program file size is 163.71 MB. This app has been rated by 312,596 users and has a rating of 4.7 out of 5. Secret Photo Vault - Keepsafe - Photo & Video app posted on 29 January 2024, Monday current version is 11.10.3 and works well on iOS 14.0 and higher versions. Google Play ID: com.keepsafe.KeepSafe. Languages supported by the app:

AR EN FR DE HE HI IT JA KO PT RU ZH ES ZH TR Download & Install Now!
Other Apps from KeepSafe Software, Inc Developer
App Name Score Comments Price
Secret Photo Vault - Keepsafe App Customer Service, Editor Notes:

Bug fixes and performance improvements Still having issues? Please reach out to us at support@getkeepsafe.com

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Find on this site the customer service details of Secret Photo Vault - Keepsafe. Besides contact details, the page also offers a brief overview of the digital toy company.

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