Bleu-Moon - Review
Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Bugaboo06 - Constantly crashes, worthless customer support
When I first got this app a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too?
Update: The developers continue to do nothing to fix the app, although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!
open up now - Rebecca
This APP is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health. I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan. I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures. Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests. Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.
Juanito931 - It works very well
I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) FollowMyHealth has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On FollowMyHealth I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.
change the games name. - Absolutely essential.
I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, this app even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. This app seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver.
SageNabooru - Doesn’t work, infuriating to use
The way this app works has been dismal for the past year/several months or so. Troubleshooting doesn’t solve any of the problems, since they’re all with the programming itself. For some reason, my doctor wants to be “in” on all the latest, hip technology, and insists we use this app to request refills, view test results, etc. Nevertheless, I always have to call and request refills and test results anyway, since once I’m signed into the app, I’m immediately taken to a screen that tells me to “click here to launch the app” (clicking does nothing except highlight the text and image, and isn’t the app already launched?) or....download the app on the App Store??? Aren’t I already using the app?? I’m already signed in, so I know that’s not an issue. Clicking on “Help” creates a pop-up, most of whose text and links do not fit on the screen, so you can’t use any of them. The app is non-responsive to flipping the phone to make the screen wider, in hopes you can actually read the help pop-up.
This happens every time now. I’m so fed up with it that I’m just going to have to see my doctor in person to request my refills, and I’m just going to have to show him in person that this app is not working.
Foodie05 - We GREATLY APPRECIATE this app
We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize this app in a VERY timely manner. This app is WONDERFUL!! Thank you!
charisma1372 - Not very good
If this app worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with this app. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between the app and the actual doctors’ offices or what, but this app has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but this app has certainly not done much to make it easier for me to keep track of my records and bills.
whatwerks - Mostly really good
I like this app. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download the app, so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness this app exist to address.
I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning.
So, good on y’all for creating a very functional app.
JustMebecausemynamewastaken - Patient Portal
I thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition.
In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal.
And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record.
BullRun4Me - Breaks Bluetooth After Connecting with Cellular Data
I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing this app in Feb 2019. Every time I logged in with this app using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to this app (and this app only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for this app and kept this app’s cellular data settings to off. This makes the app useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does this app have with bluetooth anyway? I’ve deleted this app from my iPhone and haven’t had any bluetooth problems since. This app works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).
Alex Milosevic - Easy and quick to use
In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From the app you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device.
My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in the app but if someone somehow gains access to my phone then they will 100% gain access to the app as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it.
Oldboy1980 - WORST APP EVER!!
Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. This app worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP THIS APP SO THAT IT ACTUALLY WORKS!! so frustrating!!!!
Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times.
TomInTN - Great app with a couple of annoyances
I generally like this app. Able to look up information from my test results and when I had inoculations. Two annoying issues. 1.) A day after I paid the only bill (thru desktop website), I logged into the app and it says there is one outstanding bill. Tap on the message and it goes to the billing page and says no bills due. You have to power the phone off and on to clear the message. 2.) When you sign out of the app, it immediately pops up to tap the touch button to sign in. I have already double tapped the button to close the app, so it signs me back in. So I have to sign out and be sure and wait to tap Cancel before closing the app. Please fix this. My bank’s app doesn’t do this. When you sign out, it doesn’t automatically assume that you want to immediately sign in again.
AppleBrandy - Semi-informative but no actual communication
It is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through the app, but I get no response. And the app’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to the app, if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use the app as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With this app, I can’t send messages, but they don’t seem to ever actually be received by the doctors.
Doedoe75 - Love the App could use some up grades
Love having the app. I don’t have to wait for an already busy nurse or doctor to call me about my test results. And if they are bad, I have time to do some research and ask questions when they do call me. So there is less worry. And I have somewhat of any answers to questions I have.
The only down fall is I feel you guys should give us the option to see our tests like xrays , mri’s, ctscans and any other image scans that may have been done. It’s a simple upload or scan to our file. And I have used it before to show Drs and not have to make my self more exposed to getting covid than my job already does. Because I could just pull it up on my phone and show the doctor. I don’t understand because Iowa city hospitals do this. Helps patients and doctors. Thank you all for all you do in our communities.
Peachez4 me - Using app for Dr. Stanley Watson
I love having this app available to use not only can I see my results from lab tests but this makes it so much easier to get in contact with Dr. Watson.
LaDonna and Dr. Watson are very quick to respond to any and all correspondence that is sent to them. They are very very busy medical professionals and make their patients feel they are being heard and responds as quickly as they possibly can. If you haven’t downloaded this app yet please do so ASAP. It will not only make things easier on them and are able to give you the attention you need. But you have results, appointments and many other things you need with just a few clicks. Horizon Family Medicine and their Staff are the greatest and recommend them to anyone. Your just not a chart number there. They really care!!!!
chefmcclelland - Communication beats CHCW’s phone tree!
Most of the time it’s easier and more efficient to reach various teams and doctors than that incredibly flawed phone tree. This portal has built up a lot of trust between me and the CHCW medical staff. Their best doctors and associated teams will generally reply quickly and to the point. It’s great to cut out all of the crap that you have to navigate every time you call by phone, like listening to their phone tree instructions for wearing masks and where to park, most often twice and always unnecessarily. This patient portal has been a great way to get to know the best doctors at a personal level, but only their best ones; the docs with whom I have no rapport will often ignore me and later regard me as irritating or an annoyance. That hurts, but it is still indicative of how that relationship will play out on a professional basis. All in all, a wonderful tool for doctor and patient. 👍
Bykr Bayb - Intrusive, and doesn’t work
After I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through the app to customer support. When I sent it, the app said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through the app. Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time.
MendaH - Great and fast way to communicate directly with providers
It’s a great way to communicate with your doctors/NPs without delay. I’ve had it a long time but now really use it for questions or clarifications instead of waiting until I see my provider. They’re very prompt with their replies.
New tools continues to be added - that’s always a win. The best change was allowing for a pin and/or Face ID. I kept forgetting my password and a request to reset didn’t seem to get me anywhere. Instead of trying to remember every possible password and what process I used to register, I now have 2 additional methods.
Plus it’s completely free to use! Hard to complain about products/services that try to make life easier. Feedback is one thing, but some comments go a bit too far. I’m just saying.
Kedoublely - So far, so good!
I've been using this app for over a year now and I haven't had any issue with it. I mainly use it to check on my test/lab results, to view messages from my doctor's office, and remind myself of upcoming scheduled appointments. My doctor's office must be pretty quick at uploading results and newly scheduled appointments into the app, because the app always seems to be updated with the latest info whenever I check. As for complaints, I haven't had any issues with long "loading" time of results like some of the reviewers have mentioned. And after having read someone else's review, now I know I can change my log-in settings to make it quicker for me to log in with 'touch verification' or a 4-digit passcode. That will save a little time in the long run 😌
CAW904 - Support
I have been trying to resolve the issue below since before June 30th and cannot get anyone to respond or find a support structure to address this issue - hope someone can help. - my issue is not that I have not done what is required the issue is I have not been able to contact anyone to assist in telling what I need to do to resolving this issue.
Up until June 30, 2020 I logged onto this app using the alternate log on option of Yahoo, and was able to access all of my University Hospital medical records. Now when I log on using my FollowMy Health user name and password, I am told “You have not connected to any healthcare providers”. How do I get connected to the same healthcare providers I was connect to when I was able to access my records using Yahoo??
ursusmjr - Confusing, Indirect, Effective
Follow My Health is a valuable and useful online system for viewing and updating one’s own health records. Perhaps, because it is so new, it is a bit confusing to use efficiently. I have used it a half dozen times for various tasks such as confirming appointment, checking health update, and messaging our physician. None of that was easy at first. The site does not offer clear directions and some of the text overlays other text making its message questionable. My first visit got nowhere, but all subsequent visits rate Mission Accomplished. With each visit, the steps are more familiar and predictable.
FAR AND AWAY the greatest benefit for me has been messaging our physician for both my wife’s and my own time sensitive health decisions.
From the headache of my first use, it has grown into an important health adjunct that we rely on.
nshdfjsj - This is the Perfect App to Help You get Healthy
I love this app! My doctor’s office had emailed me a link for an invitation to join, then a reminder email a few days later telling me how great this app was going to be for my health. Lemme tell ya, they were not wrong. As soon as I signed up using my google email I could see all of my medical records way back from 2008. Everything the office had on me.
Now, less than a month later I have a ton of maintenance appointments scheduled that I didn’t realize I had been going so long without. I also could see things on this app like that I had lost 56lbs in just one year—I had realized I was losing weight without any effort, but became alarmed when I learned that I had lost so much!
Inevitably this app played a part in helping me realize that I’ve been on a slow but gradual decline for at least the past 6 months. It’s for the dumbest reason too! I won’t bore you with it. Just know it’s a quick fix, I feel the best I’ve felt in longer than I’d been realizing, and you need this app.
Easy to use. Access to my doctor with a very reasonable 1000 word limit. Mood tracker. Appointment notifications. Medication management. So much useful.
xllnanceellx - My health at the tip of my hands
This app is amazing! It allows me to keep track of everything related to my health. The access is so convenient and it’s very easy to use. I am able to look at my appointment information, latest vital signs, weight, BMI, prescriptions, Rx refills, lab results and everything else related to my visits. It’s nice to have everything at hand so that I can quickly reference any information I need. There is even a section in which I can input a journal entry and take notes. This can be convenient during Dr. visits as one can easily forget crucial information. I also have the ability to send my provider a message directly if I want. I truly love this app because it allows me the opportunity to get more involved with my health care!!
1111mary - Rating of spine and wellness in Camilus Ny..
When my Dr told me she wanted me to go there I didn’t want to!! I cried and said I don’t want that Label, She said Mary Beth it’s not like that and ya know it’s not!!! They could not of been nicer to me.. yes I have to follow some rules.. but that’s ok I will be able to take my pain medicine with out any problems.. The NP and nurse’s were really very nice. They don’t treat you like a addict they treat you Like a patient that has to unfortunately take a Narcotic.. they really understand.. I had to put a call in to the NP that is taking care of me.. the pain med isn’t working that good.. and the nurse was very patient with me and she said it would probably be morning before they got back to me.. they are so very busy. Thank you Mary Beth Huey...
50 year customer - Notifications lag and annoy
This is an update/message of a previously good review - because the app developers give no way to contact regarding a problem not on their information list.
After this last app update a week ago, I get multiple email and text notifications of items and provider messages long AFTER I have already gone to the app and viewed/acted upon it. Example just now got both a third text and third email a day after on the app acting upon the reason for notice. I love notifications but continuous notifications to go find there is nothing there anymore is annoying.
False notifications are important when I and a provider are dealing back and forth with a medical issue. Then one must contact the office to see if something is missing - or not.
JennSalaNY - Great idea
I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care!
Yodatrucker - Wonderful way to access health info
I love this app. I have a long history of doctors not explaining anything to me. I’ve been given medications without understanding what I was taking them for, had procedures without understanding what the results mean; then given more medication because of that procedure. I’m sure my doctors mean well and may not have time. This app gives me the information I need to understand their decisions.
And THANK YOU SO MUCH for allowing users biometric access. I hate it when I can’t get into apps like this that I may not use everyday because I can’t remember the password!
Now, if there were only a directory of physicians who use this app, I want to keep it forever even if I change providers!
Imoofu - Health Records
The ease of access and navigation makes this a great app! The updated information is easily accessed and ready for your personal needs at any given time/place. You can have multiple accounts on this app so if you have children and are constantly at the mercy of doctor’s offices to get you your children’s information, let’s say for school records or anything of that nature, you now have the ease of accessing this information yourself and can easily print out selected information based on individual needs. Only downside is select providers are available and if you have a different provider that isn’t using this platform then obviously this app won’t be much use.
Meemof6 - Easy to use
Overall friendly app, only complaint is that test results can’t be printed from the app. As it is now, they can only be viewed and if there is an out of network doctor that you want to share a copy of a test result, you can’t print it so you can take it with you to your appointment with the out of network doctor to review. Since not all health systems share electronic records, the ability to print test results from the app would improve patient care by enabling faster sharing of timely test results and potentially eliminate unnecessary duplication of lab work, etc.
On the positive side, I’ve experienced great communication with my primary care physician through the message portion of the app. And the renewal of prescription process is also a great feature.
bpxtn3 - Great responsiveness with the app
This app has allowed me to request prescriptions when I discover I need them after my doctor’s office hours have closed. I don’t have to wait until the next day when I could forget to make the call and have conflicting activities.
I received communications from my physicians without them being lost amongst the 200+ daily spam emails I receive on a daily basis.
Appointment reminders have helped me keep my calendar up to date.
The list of my current medications is handy to pull up. Frequently I fail bring my list of medications to appointments. This feature has brought all of my care providers to reflect the same information.
I can show doctors at follow up appointments other than the ordering physician the original test results from labs and imaging reports. It has prevented me from communicating incorrect data and diagnosis to my healthcare team.
Because of this app the quality of my care has improved substantially. I attribute this to my doctors having 1) More relevant information 2) current information 3) Accurately communication of information.
Maker of lists - Needs some work
Pros (+) & Cons (-). (+) I like the app better than the online site. (+) I love being able to access my lab results to view a few days after they are drawn (-) but you can only print one (1) result ie WBC, RBC, not a full CBC at a time and all of the labs may not be on your portal. I would like to be able to print all labs for a specific date for other doctors I see & my personal records. (-) Other test, CXR, US etc don’t usually show up on the portal. (+) I love “Message”. Being able to send a non-emergent message for answers to your questions or request a refill for meds with a message then receive a message back usually within 24hrs is great. (-) Reminders on the home page never go away & there seems to not go away so reminders over 1 - 1 1/2 years.
Jeannie Tauzel - Health care partners
It helps me to keep up with my appointments and to send emails to my Dr and it helps me to respond to my Dr. and it helps me to keep up and to change other dr. Appointments that I have with out the easy of this I would be missing my appointments and I would have to make a call every day to find out if and when I have a dr appointment with my dr and what dr. It is and the dr can just put a note on here saying to me that she cancelled my appointment . And I have the ability to make another appointment.
And if anything happens to me durning the night or the weekends when my dr is not in I can just write her a message on here that I fell and my knee went out and she can write me a message back. Thank you Jean Tauzel
Sky70+ - Excellent physical therapy
I had a pretty bad calf muscle strain about five weeks before a planned yearly golf trip with buddies… these soft tissue issues can take 6 weeks or more to heal and even then you’re not necessarily ready for regular physical activity.... I went to Atlantis PT twice a week prior to the trip… Anthony and Tim provided targeted and progressively more intense therapy (and advice), aimed at the most efficient path to my recovery.... we finished up about four days before my trip .... I got to play 18 holes once just before the trip and made it through (and had fun) without incident … I’m not going to overdo it but I definitely feel ready to go on my trip.... no pain and at 90% full strength ....Thanks guys!
CAKnickerbocker - Inaccurate Big Brother
It took 5 trips to the ER plus several doctors’ visits before a doctor finally ordered imaging & found a 1” diameter gallstone was blocking my gallbladder neck & causing digestive issues including 4 pseudo heart attacks - because the doctor I had gone to a year before couldn’t figure out was wrong with me so she entered “anxiety” in my file. The 2nd ER doctor gave me narcotics!!! I needed gallbladder removal surgery but they all thought I had “anxiety”!!! Even after having my gallbladder removed - “anxiety” is still in my file. I also lost significant weight in just a few months (267 in May to 190 now in Dec. ... 5’9”), but this app does not show my current weight and I had a terrible problem with the anesthesia from my gallbladder surgery & am concerned that the anesthesiologist might have gotten my old weight from this app & given me too much anesthesia. This app retains too much data & I have no control. I just showed harm this caused.
Misshelbylynn.sc - No summary from doctors visits
The idea behind this app is great but it was not fully executed... I have had other healthcare apps/online portals that you could actually find detailed doctors notes from each visit. This helps in times where you needed to reassure yourself that you are following doctors exact orders without calling the office. Also, the data, like weight, keeps coming out wrong on the patients end. The past 3 visits (for my child) have been recorded but the weight has been wrong and I know this cannot be an error on the doctor’s side because I watch the scale every single time and we are watching baby’s weight closely. Getting the wrong information from this app is very counterproductive. I just feel like the app is not user friendly either.
Would not recommend downloading and I will be emailing my provider about these inconveniences.
SunflowerAngel's - Very helpful to me.
Sure there's a few problems with the app but I can deal with it. However I have several medical issues and mental issues also and am on 17 medications and without this app I would lose my mind and not be able to keep up. I find it very helpful and when I need to communicate with the office it's so easy and their response time is fast and not like when you call them and have to wait and wait for a call back. I love being able to keep track of my vitals and getting reminders of test I need to do. SO try to overlook the small hic ups in the app and discover all the good in it. Sincerely a grateful patient.
MarkMagill - Very useful application!
Aside from the obvious use of looking up when your next appointment is, I like being able to go back over my records historically to see how I have been doing. Also, results of the test that have been performed include useful information and understanding what the various results mean on a layman’s level. Being able to re-order prescription drugs I need is also useful, as is being able to send direct messages to the doctor and styles and be able to receive replies. (Of course , emergency situations should be phoned in to the doctor) All in all, a very useful app.
JoeSurfage - No notifications, must re-enter credentials
This app could be great, but it's missing two :
1) It keeps forcing you to re-login - what a pain! And not just the password, but both the email address and password. It should save the credentials for you. It's on a smart phone after all - even the browser saves your credentials. If they truly believe they need another layer of login, they could at least implement touch-ID.
2) No notifications/badges - most apps will a) notify you when you receive a new message and b) add a badge to the app icon with the number of unread messages. This app does not. Instead, I get an email and have to know to go open this app and hunt around for the message - or, I can just click the link in the email and it'll open the web page where I can log in and see the message.
DRzMom - No Sync Calendar
The reason I downloaded this app is because I tried to sync my appts with my calendar on the laptop and it prompted a “save as” box. I thought I’d login on to the webpage from my iPhone where it might actually open my calendar. I couldn’t access the website bc it kept directing me to the app. I downloaded the app and there is no option to sync to my calendar, only to get reminders. I’ve wasted too much time and should’ve manually put it on my calendar. And I don’t like the idea of my data being sold! Although I like the easy access to my records and the idea to be reminded of appts via notifications, it’s not worth it. Now I have to figure out how to ensure that when I delete the app, I also withdraw any permissions to sell my data.
Gr8C8ks - Extremely Helpful App!
I have been using this app since it first came out and it has just been great, and just keeps getting better all the time! You can do so many different things on this app and it saves me from having to call the doctors office and wait on the phone, which I love! I can even reorder my prescriptions on this app! It keeps all the information from each visit to my doctor and also has a list of my medications and my problems. So many different things that I cannot mention all of them here. This app has really been helpful to me and I don’t know what I would do without it! Excellent app!
kevannie - Good way to keep up with your doctor visits and results.
Other than being a little confusing on the start-up (hence the 4 stars), this is a pretty good app to follow along with your doctor visits and see the results.
What would make it a really terrific app would be if one could access their x-rays and MRIs via this app. Not that one would actually know what one was looking at, but being able to see the “pictures” could help one with understanding what was going on inside their body, what was bad, how to treat it and how the treatment would be done. Like the old saying goes, “A picture is worth 1,000 words.” Understanding what the picture shows the doctor is worth another 1,000, at least.
Photo frenzy 1 - Pretty good app
Overall this is a really good app for reaching my provider. The two items I would want that I haven’t seen, is the ability to still see my message once I have sent it to my provider, and for the scheduling part of the app to offer me the soonest available appointment date. I have been trying to schedule a physical and every time I press a day it takes a little bit of time to process my request and keeps coming back unavailable. It’s a pain to have to check every day until you can find one available...I went out three months and still haven’t found a date...which can be time consuming and therefore frustrating.
But it is nice to see a lot of my medical information very easily.
Oric - Impressed
I have been exposed to a couple of different systems with “my chart” being the most frequent one used from hospitals like Cleveland Clinic of Florida and Bronson of Kalamazoo, Michigan.
This app puts all those that i have been exposed to shame. The answers and information are short and concise. If you desire more information about the item you are looking at and there is a small “i” present, by clicking on it it will lead you to a further in depth discussion about the medical terminology and or links to other discussion about the subject area.
The interface is very user friendly, something that is very lacking in “my chart.”
Expat99 - Works pretty well - but notifications don’t work
I like this as a means of scheduling appointments and communication with my doctors. Being able to send messages is great, but the notification of a reply message only seems to work if the app is open AND the app automatically signs out after 15 mins (?) of inactivity. I’d like the ability to decide for myself when the app closes or for the notifications of a reply message to work even if the app is closed. Otherwise I gotta check this thing every few hours to see if they scheduled my appointment. If I have to do that I might as well just call their office, which defeats one of the major advantages of using a messaging application.
Perhaps the developers can respond?
Patient 007 - One Year Anniversary with App
I rated this site a 5. Why? From my first experience, which was installing the App, to the handful of uses, including RX renewal and messages to Dr. Foster and his Staff, I had no problems finding my way about the App and completely the transaction. Like today - missed today’s office hours, so instead of leaving a voice message on the office phone, I sent an email message to ask, if possible, my annual physical could be moved up. I know the Staff will receive my message and respond ASAP.
In a nutshell, the App is easy to use, and gives me an additional way to communicate with my doctor!!!
bg2958 - I get more knowledge and dumb questions answered about my health
If I could give it ten stars I would. I'm a normal Joe who hates impersonal technology. But this one works incredibly well. If I don't understand a test I just click on it and it goes into greater detail. If I'm worried about what else could be wrong it has a section for that.
I know my doc is really busy so this lets me do it myself. When this first came out I hated it because I wanted to talk to my doctor. When I finally spent a few minutes with it I realized it's easy to get my questions answers and I'm now much better prepared to do the right things doesn't health.
RSC-ASL - highlight the new info
I appreciate being able to see up to date information about my health. Also to be able to go back to review older information, as I have some severe memory problems.
My only complaint about the app is:
When I receive an email that says I have new information, I often go to the app and can’t find that information. I do see a blue dot that leads me to look at a particular category. But when I go in, I might find an encounter sheet but it looks just like every other one. I might see a list of meds, but I often can’t see what’s been added/changed. If I were to give advice on improvement of the app, I’d say make it very clear (yellow highlighting?) to the patient what’s new in each particular document.
Similarly, the list of meds is historic in nature — every Med I’ve ever been prescribed. That’s useful in its way. But — could you find a way to add a list of just the meds a patient is presently taking? Or to highlight on the long historic list the meds a patient is presently taking?
Rayelenn Sparks Casey
Muzzyseo - Works well
Love how we can access our medical now through an app. I haven’t had any issues. I wish the doctor office could upload our CT scans as well. The findings are definitely great but I would like to see the pics or video.
And the only other thing is notifications. There isn’t an option for messages. So not sure if it is going to notify me because it is under another word usage or not going to notify me at all for a return message from doctor. But we will see since waiting for a reply right now.
All in all, very good app. Just keep it updated and listen to requests.
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