ThredUP: Online Thrift Store App Reviews

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lacks customer support and efficient service. the concept of the app is good but they really need to work on aspects of the website itself. first of all, communication. it's not so much about how long it takes to respond (usually 2-3 days, sometimes a week), but the responses from the team. i sent in an item that i wanted to sell and two people told me i would be paid out this day because someone purchased it. on the day of my supposed payout, i'm sitting here confused because the item is still up for sale but i haven't gotten my payout. two days later someone finally tells me that it was cancelled and put up for sale again, but only after i contacted them. why didn't i get any notification if the item was cancelled? why don't i get any notification at all regarding the item? not to mention that your customer service team seriously needs to be worked on. i talked to somebody about my experience and they didn't offer any consolation at all. just straight to the point "your item got cancelled." i don't mind that it's cancelled, i just wish there was empathic communication regarding that. Karly didn't even say anything like "Hey! We're sorry for the confusion and we understand how you feel. This and that happened blah blah." That is such trash customer service. If it was any other item I wouldn't have been so upset, but i did send in a $1,000 bag so excuse me if i feel like a little decent customer service is warranted.

Replace your Social Media Scrolling... The only better thrift store is your local store that supports a good cause. ThredUp has anything you might want at a fair price. I’ve purchased the majority of my wardrobe from ThredUp since I discovered it in 2018, and my style is all over the place. Some days I want to be full on goth, some days vintage prairie cute, some days jeans and a tshirt. To be able to support that kind of wardrobe I needed a decent price alternative to regular store and a more ethical and sustainable solution than SHEIN. It’s so nice to be able to get quality clothing and know exactly what to expect in terms of sizing and quality. I spend a lot of time on the app, I’m more of a thrifter than regular shopper, I want to be inspired by my clothes so I never know what I’m looking for.. Here’s some thing I do, if your not familiar with a brand check out their site for an additional size reference. If you’re looking to save extra money, scour that outlet section and favorite items until you get 20+, then you get 40% the already low prices! I have been actively avoiding social media, so I’ve replaced the daily mindless FB scroll with something similar on this app. I’m never in hurry to get items, sometimes the sell before I buy but those must not be meant to be! I have a much more relaxed and well thought out approach to buying because of this app, and it’s carried over to more than just clothes purchases.

Like the app. Like the variety. Like the bundle and save option. DON’T LIKE 1) how can I get one of many notifications that 30 or more items were added to a sort and I sort by newest and there aren’t thirty new items. 2) have featured items saying “fall dresses” but there are tank dresses and sundresses and so much crap to scroll past that IS NOT fall. Suggestions 1) I wish that when they mention an item has stains or an issue there would be an additional photos for that item with a focus on what they “saw” as an issue. 2) need an update to notifications to give more choices like as uploaded, or three times a day, once a day, or other, when they are uploading all day getting them constantly all day is annoying 3) would love a sort option where you could say “not this filter option” like not wool or ... 4) would love to have a saved searches on the main menu no buried where it currently is. 5) would be nice if they had suggestions based on style and brand types that I purchase that I could look at that might have similar items but in a brand that I hadn’t purchased or searched before or not. 6) in the searches (small, medium, 6 & 8 as an example) when it filters/Sorts bysizes. Could there be an additional choice to the sort to group them together so using my sort..all smalls display together , then mediums, size 6s, then 8s. Sure there are more suggestions..email if you want them

Tons of Room for Improvement. I have purchased from the app a handful of times for various items. One common theme is that the measurements are always off. If it looks like it’ll fit or the measurements look compatible with your body, odds are if you’re petite (as i am) it’ll come to your door and be bigger or bulkier than you bargained for. They will often pin the skirts or dresses to look like they fit the mannequin which they don’t disclose in the description of the item, so i’ve gotten them and they’ve been too big cuz i’ll discover they’ve had to have been pinned to fit that mannequin. Its misleading when you first start shopping on there. Instead of paying $7+ to have it returned, i know someone who alters them for me. It is expensive to do it often, though. This is a problem with dresses and skirts. I have a coat that I wear often and love it. There’s just a huge size distortion and it needs to be disclosed the mannequins size, if the garment was pinned for the photo, and more accurate measurements need to be taken. I will only purchase from brands that i know fit me from now on, if at all. It’s just so frustrating to come to a deficit of approximately $16 for every returned purchase ($5.99 shipping to and from if returned, $1.99 restock fee, and give or take $3 in taxes). Store credit enables you to have free shipping for the return but it’s a loss if you aren’t on often. Purchase with caution is the lesson here.

Order was wrong 😒. I ordered a purse from them witch is a no return policy on handbags witch is fine if you sent me the item I chose and paid for . Instead I got a hiking bag for a water bottle that I will NEVER ever use . I am extremely disappointed I have ordered from them quit a few times and have spent some money on this place ... and this is the second time I have received something that was wrong or the disciption was incorrect . I was beyond excited to receive this purse and once o open the box and seen what I had received it totally ruined everything.. and made me just not want to buy another item from them at all . I have three more orders from them that are on their way. But now I just wanna cancel everything & get my money back ! 😡 I use to love this website . But they have just ruined it for me . Now I can’t get in touch with nobody about my order . I can’t return it because it’s a no return policy . I almost feel scammed . 😕 they will not receive anymore of my hard working money. This is crazy and as a mother of 5 I don’t have much money to spend on myself and then the little money I do I don’t get what I ordered for myself . I’m just letting you know if you order from them Just know your taking that risk of getting something other then what you originally picked or paid for . Good luck !

Stop shipping via Fedex. I have been a customer since 2016. I love your app. I love the way it’s laid out, the prices, and the variety you offer. I love your customer service associates, who are personable, fast, and efficient. I HATE the fact that you ship via FedEx. Fedex is a garbage company. I used to get my packages within a week. Now it’s taking half a month, they never update tracking, and they treat my packages like a piece of crap. Throwing them in the snow filled ditch, where I can’t even see them from my house. I contacted you, and was told I would have my account tagged to use other shipping methods whenever possible. Which was great… Apparently it wasn’t possible, because here I sit again, 10 days after I placed my order- the package hasn’t even left FedEx facility. Rest assured you would have my whole hearted 5 stars if your shipping wasn’t so atrocious. Just wanted to give you a heads up. April 2022: Update: it seems they (FedEx) lost one of my packages. I’m a VIT. I want to spend my money with you. But I’m about done here. Is there a way to change which warehouse my items ship from? The Suwannee, GA one isn’t working out for me. If you have a warehouse that is using usps I would like my items to go out of that one. There has to be some way to resolve this. I know I’m not the only one with this problem, because I’ve scanned your reviews.

Thrifty Fun!. I really enjoy all of the items available and prices are set to move the items, which basically means if you love an item, buy because it may not be there the next time you look. I like the ability to narrow what I’m looking for through filters and I like that my sizes are automatically filtered. I would suggest that different sizes or measurements be used for tops and bottoms as a large for one may not need a large for the other. Also, when an item shows “sold” there is an option to shop similar items, which is a great idea, however, most of the items that can me up are not in my size. For example, similar boots in a size 10 will not work for my size 7 foot, so it doesn’t serve much purpose. Cloths and shoes are mostly in great condition. I did encounter two moments one where the zipper on a skirt was broken (I may not have purchased the skirt had this been noted) and another where a pair of boots came smelling so bad of cigarette smoke that I had to leave them on the front porch for a week and then Fabreeze them to rid them of the smell. Minor incidents but worth mentioning. I still enjoy shopping on the app and I will continue to buy good quality second hand clothing!

Used to love- Extremely poor service changed mind. I ordered over $250 of items at the end of April. They shipped in multiple boxes, and the largest item never arrived. I reached out to the company, and specifically asked that if the package turns up back at the warehouse, could it be resent so I didn’t lose out on the items. A few days later, I received an email stating that the package was back at the warehouse, I had been issued a refund (that I never asked for) for all the items, and that they’d be reposted with new links within 48 hours and I’d have to repurchase all of the items. I was told that the package was at the warehouse. I was also told via email that I should contact ThredUP via chat. The chat rep said the package was NOT at the warehouse and was still en route to be delivered to me. This was a full week past the 10 day delivery mark, coming from a warehouse that is only a 2 hour drive from my delivery address. ThredUP assured me that I would be emailed with links for all of the items again so I could repurchase everything. It’s been over a month and they’ve been silent. There is no excuse for the lack of communication, it seems like no one has any idea of what the processes are or where these items ended up. It’s deeply damaged my trust in the company and I’m hesitant to use them again. I don’t want to get excited over ordering a bunch of clothes that will never arrive and then be lied to and blown off by the company.

Mostly Awesome!. Okay, so I may have a problem. I’m a serial thred-up thrifter now. Despite all its hype, i never enjoyed thrifting because it always felt overwhelming with the endless amount of clothes to sift through. I was inspired to give thred-up a try and am so glad I did. I’ve made it a habit that anytime I want to buy a specific type of clothing I will check thred-up first. I am really only into Madewell right now and I find a lot of gems for affordable prices. I like that you can save your searches (favorite brands) so that you can stay up-to-date with what is being added to the collection. Here are my only complaints: Make no mistake, ThredUp doesn’t have true thrift-store prices, but it’s really great for discounted designer & mid-tier brands. If you sell your clothes on consignment, they do take a large portion of the sale. They auto-set prices so they up-charge pieces often more than they’re worth, but you can go in and edit the price to what you want. It also takes SO LONG for them to sort through your items, get them listed, and to actually see the credit on your account—like months and months. I sent in some items in February 2022. I didn’t see my items posted until July 2022. Some of my items have sold and the larger payouts have yet to be distributed into my account, but I’ve received payouts for smaller sales. All in all, I do love shopping on the app and definitely recommend it for anyone wanting to be a more conscious consumer!

My favorite shopping place. I love shopping on this website and I also enjoy this app. This is my favorite place for finding great deals! After losing weight I have had to shop and ThredUP has been my go to place for purchasing a new wardrobe at less of a price. I don’t know about selling and I see many complaints about that. I had to get rid of tons of clothing and chose to donate them instead. That has always been my preference whenever getting rid of clothing. Anyhow, I haven’t been disappointed by my purchases. There were a couple of items that were supposed to be in excellent condition but I found some seams that had to be repaired since they were coming apart. Heck that has even happened to me with brand new purchases at department stores. After making those small repairs myself, the items are now in excellent condition. I love the coupons/discounts and rewards which I fully take advantage of. People also complain about smells when receiving clothing and yes I have also experienced that. I always wash mine whether from ThredUP or any store immediately right after unpacking and I use laundry sanitizer just to be on the safe side. After washing I no longer notice any strange smells. I also like that you can search for your favorite brands and you can choose the condition of the item you are purchasing. I have been using ThredUP for many years (since 2016) and absolutely enjoy it.

Love ThredUp!. I have been using ThredUp to buy and sell for a few years now. I absolutely love it for both. As a buyer, I have gotten basically a brand new workout wardrobe for a fraction of the retail (Alo, Lululemon, and Nike leggings all for about 1/3 of retail in like new condition). I will also say that since the app has started, they are generally a lot more picky with condition than they used to be so if you had a bad experience due to quality in the past, I would give them another try. They do still make the occasional mistake on listed items due to their high volume. I ordered a pair of SPANX leggings that was a different pair than what was pictured. It was a final sale item, but they returned it easily for me. This is the only issue I have had with purchases. They also have become VERY picky with shoes and really only sell shoes that are like new. As a seller, it’s important to manage your expectations and be familiar with their payout structure before you send your items in. I have been using the Luxe program for the past year and am overall very happy with it. There are issues that arise, but CS deals with them fairly in my opinion. It may take a couple of days to get an answer, but that doesn’t bother me as long as there is a fair solution (which there usually is). I have been overall really happy with ThredUp. I urge people to give them a try and be a sustainable shopper!

Suggestions from a loyal customer.. I love ThredUP! For many reasons. First it is a way I can stop contributing to the real environmental problems fast fashion causes but also because I have always believed one persons trash is another persons treasure. I honestly would never be able to own some of the beautiful things I do because of the designer prices. You really do get what you pay for in clothing. Most big labels are big because their quality truly is better and the clothing is innovative. It lasts longer holds up better and feels nicer. My only suggestions are to send coupons to loyal customer into their email so it reminds us what a great place it is to shop. 20% off will get me to buy. Also why not let people who have spent a great deal of money with you hold that one or two items for a week until pay day. One last thing and it is my only complaint. The restocking fee of 2$ per item is just greedy. Having a return policy in necessary for online buying. The getting to try it on a home without being forced to keep it or loose money is a main reason I have shopped so long with this company. I would like to see the restocking fee negated at least on exchanges. Thanks ThredUP you have made me feel a little bit wealthier, a little bit prettier, sexier, more put together and most importantly luckier many times. I love you for it.

Nothing but positive. I have nothing but positive things to say about ThreadUp and their app. I have purchased and sold on this app and each time it has been a positive experience. ThreadUp has a very conscientious business model and is committed to helping reduce the massive amounts of clothing from ending up in our landfills. If you think you are going to make a ton of money selling your clothing here think again. Go somewhere else if you are looking to profit big. You need to remember that ThreadUp is doing almost all of he work to sell your clothing including taking photos, listing your items and paying for shipping for you to send your items in. All of this takes a substantial amount of time and resources. Shopping on ThreadUp is super fun and their packages will make you feel special. I encourage anyone purchasing ThreadUp to double check the photos and the sizes. If it looks really small but the size is listed as a lot larger then chances are the size was listed incorrectly. Use common sense. And lastly, their Goody Boxes are a great way to shop. Chances are you will keep something from your goody box which will offset the cost of the goody box. Thank you ThreadUp for making the world and our closets a more beautiful place. xoxo

Mostly great. I’ve been a ThredUP user since 2016. It’s the first place I go for nearly every article of clothing I want, wear, or need. I also go there first for shoes and handbags. It’s best feature is huge inventory and second best is pricing. I can wear clothes I never would have bought retail, even on sale. I think my best purchase is a lovely Kate Spade satchel for nearly 75% off its retail price…I mean this thing is immaculate! I have also had my share of duds though. Items that are not in the condition as described, measurements that don’t match, even a pair of boots where the left was a different size than the right and the sole was detached. This latter item was described as having minor wear. OH, AND WHEN SHOPPING FOR BELTS, IT WOULD BE SUPER HELPFUL TO KNOW THE WIDTH OF THE BELT! LIKE MAYBE PHOTOGRAPH THE BELT WITH A RULER?!? Now I know they are doing the best that can be done considering the volume of clothing items dealt with on a daily basis. But I think the process used to evaluate/grade/measure items could be a little tighter. I would to have the ability to review/grade/evaluate each order I receive. Something like an A+ to D- would do it for me. It’s been a while since I’ve sold anything - primarily because it takes several months for a clean out kit to process. So I’ve been selling on Poshmark or at a local consignment shop. I do like the ability to donate clean out kits to charity - that process is easy.

No negative thoughts!. I have used thredUP for the past six months and have explored every facet of the website/app. The clean out bags are shipped directly to your house in an envelope and they hold a surprising amount of items. I have sent four bags of women’s clothing, maternity clothing, shoes, swimsuits, handbags, a little bit of everything. Each bag I’ve sent in has taken approximately three weeks to process once it arrived at their facility. The payout for the items accepted is reasonable and fair. I’ve used the store credit as well as discount codes to purchase items for my daughter (toddler) and myself. I’ve returned items (which is free) and received my refund in a timely manner each time. All of the items I’ve purchased have been in great condition and I’ve worn multiple times. I tell everyone looking for great deals to check out this app before stepping out to go shopping, because most items in this site look brand new and you only pay a fraction of the cost. The only thing this organization is missing is a men’s section. My fiancé is definitely jealous when my polka dot box comes in because he knows I spent much less than he typically would at another store and I receive more items for the money that I do spend. I am a firm believer in secondhand clothing after my experience with thredUP. I’ll definitely continue to be a loyal customer!

ThredUP is NOT what it once was.. I have been shopping with thredUP for YEARS, initially absolutely loved it. I could thrift conveniently through an app? I’ve been all for it! The prices were reasonable (on most items) & they always have what I’m looking for. BUT recently so much has changed, it’s seems like they just don’t value their customers anymore, and don’t make the effort to make sure things are accurately listed & FAIRLY listed.. I know my prices, I know what things go for.. so when I see something like a lularoe top (used) saying it’s retail it twice of what it actually is, then the item selling for more than what it goes brand new at retail? That’s unacceptable. Who is running behind the scenes? & more so, how is this being allowed to happen with so many items? I’m seeing this way too often, those who aren’t as aware are being totally ripped off! ThredUP is suppose to be a place to “save” & get a good deal. I was a victim of this with my past couple of orders, the last completely putting me off to ever buying again.. I paid for a “new with tags” top, only to get it & see there was a GOODWILL tag on it, it was USED & I paid double of what the tagged price even was. How horrifying is that? Ugh. It’s been real thredUP, but no more. You guys are not being fair nor caring for your long time customer as you should be! Oh, and customer service now takes forever to respond! You’ll get a bot instead, and be told someone will contact you back by email.. eventually, if ever.

Never Again. Ok so I decided to try ThredUP, I have been using other selling apps and was doing just fine but I wanted to give them a try. I requested a bag which it was nice that I didn’t had to pay shipping for sending my items. I sent my items which included 5 brand new items only one didn’t had a tag and the rest of the clothes were used but still in good condition. It took a month! from the time I sent my items to them processing my items it took a whole month. Now once they processed my items I was very upset to see that for 4 of the brand new items they only gave me $2.00!!! Are you kidding me? They are selling these four items for $40 total on their site but I only received 5% of that? And all the other items were placed on consignment and for each item that sell I’m only getting between $0.35 to $1! Not to mention that one of the brand new items I sent with tags was not even listed along with other used items that were also not listed I wish they would tell me what happened to those items if they are donated would like to know where is it going to but have a feeling they are just profiting from donated items from their customers. Anyways lesson learned I’m never selling to ThredUP again nor even buy from them. Just save your time you can make more money by selling your items on websites like Mercari in which you keep 90% of your sales and Poshmark you keep 80%.

Overpriced. I used to LOVE ThredUP. As a person who is trying to reduce my footprint, but finds thrift store shopping to be too disorganized and overwhelming, it was great to have an option that made searching for that perfect secondhand clothing item not only easy, but also incredibly convenient. Yes, you paid more than at a normal thrift store (and even some consignment shops), but having the heavy lifting taken care of was worth it- and I was still paying significantly less than retail price. (I think original listing is typically 20% or more off of estimated retail.)Lately, however, when I go on the app to check for clothes, the prices are insane and marked up WAY too high. The estimated retail prices are really inflated (A single Carter’s onesie listed for the price of a 3-pack, a Zara top for girls priced higher than anything currently on their website, etc.) and as a result, the “discounted” thrift store price ends up being roughly the same as (if not more than) what I would pay for a brand new item from the retailer. On top of that, the style is never from the current season or is used. All of this make it so that the only advantage to shopping this site is for the environmental impact. While that is certainly a good incentive to shop secondhand, I don’t think I can justify spending the same (or more) amount of money on a secondhand wardrobe that I would spend if I purchased new.

Worst Customer Service Department EVER!!!. I, along with numerous other thread-up customers will be filing complaints with the BBB regarding the endless list of complaints There are endless complaints about missing items, unresponsive customer service, ridiculous payouts and above all, theft. I suggest reading all reviews but would be willing to bet that 90% of the positive reviews were submitted by the company or they paid folks to write them. Anyone I speak to that has tried to sell with thread up has nothing positive to say about their selling experience. I sent the pre labeled bags to sell my items and four of them arrived and were processing however, one of the seems to have disappeared into thin air. Today was my fourth email sent in the past 3 weeks because the three previous emails have not gotten a response. It seems email and chat ( pre-programmed answers) are your only chance of talking to anyone. Thread-up does not want to speak to their customers directly because there is no number posted anywhere on their site and they simply refuse to respond to emails. I am beyond frustrated to the point I will not continue doing business with them once these bags “expire”. A company that does not make communication available for those who keep their business afloat or care to promptly respond to issues or concerns, is not a company I care to support or allow them to profit from me any longer.

Love!. I am totally addicted to Thredup! I have been shopping on this app for over a year, and most of my wardrobe now consists of these beautiful high end finds. I am very careful when buying and do my best to inspect, via the photos and descriptions, to buy items that will fit and are in good condition. Occasionally items don’t work out and it’s disappointing. I think there are a few things that Thredup can do to help customers choose well. I know they must be overloaded with items from clean out bags. Mistakes in the listings are unavoidable. When they occur, wrong size or a hole in an item listed as “like new” Thredup should waive the restocking fee since you can note these problems in your return. I also wish they would say in the description what size mannequin the item is shown on. I really think it would help since different manufacturers size differently. If I could see if the fit is loose or tight on the mannequin I could make more successful choices. I’ve noticed a size stamped into the back of some of the pant mannequins and it helps. It would also help to state the American size equivalent for foreign sizes. On the subject of clean out... beware! We all love free shipping, but you do risk someone in inspection not recognizing the value of an item, especially jewelry. I sent in a sterling silver designer ring that had the name stamped into the band, and got a good payout. I sent in the matching necklace and earrings in my next clean out bag and they donated it:(

Never Again ✌🏼.. I was a serious supporter for years and used to love sending my clothes in for up cycling/selling. However, over time I noticed it got worse and worse with payouts and items conveniently going “missing” from the kits I had sent in. I had more and more items that I sent in that were never posted or returned to me (even though I know I sent them in and have always paid the extra fees for any items of mine that didn’t sell to be returned to me). The straw that broke the camels back for me with this company was back when they still accepted jewelry and accessories. I sent in a brand new ring I never had worn (in the original box with the tags still attached to the ring) and when my unsold items from the kit I mailed it in with were returned to me, the ring box came with someone else’s used, tarnished, and bent up clearly well loved ring in my rings box! DISGUSTING! It’s so shady and petty. From what I would guess, the staff member that had sorted my items when my kit arrived must have took my ring and put one they were wearing at that time in the box in it’s place and sent it with the rest of my kit back to me thinking I wouldn’t notice. GROSS and absolutely shameful. If I have to video record what I send in a kit just to prove what is stolen from me, it’s clearly a company I shouldn’t be trusting to sell my items. I’ll stick to Mercari from now on, they are expensive, but at least no one can steal from me, while also making money off of my items.

Great marketplace for quality secondhand items. I’ve been using thred up fo over a year now, and I would definitely rate it at 5 stars. I use the app mostly for business casual and exercise clothing, and I’ve had no complaints about the quality of the items I’ve received. I usually stick to items listed as “like new,” and they really do come looking like new. There was even one situation where I had ordered and paid for an item listed as like new, but it turns out there was a small hole that their initial inspection had missed. Well they caught this mistake before the item made it to me, refunded me my payment, and I still received the item as a “flawed freebie”. I didn’t have to do a thing! This kind of quality control puts my mind at ease when shopping with this company. As for selling, they are clear not to expect much for your items. I sent in a bag of items I was going to donate anyway, with low expectations, and received a modest amount for them that I was satisfied with. If you want to receive top dollar for your used items, then you can go to the trouble of setting up an eBay store, creating listings, and shipping to buyers yourself. As for me, I was happy to let thred up do the work for me for a small payout. Overall, I would definitely recommend thred up.

Faulty app. I’ve noticed a few things that really need developer oversight. I am a very long time and regular customer. 1. Saved items no longer appear in available favorites. I also cannot delet saved items I WANT to delete: I’ve tried to remove by unselecting the heart icon. It does nothing so two months of try to save items as favorites have done nothing. If they drop from my cart they are very hard to locate. 2. Please consider an “add to waitlist” feature for items that are sold. The RealReal has this for items that end up being returned 3. If you use the app to try to purchase an item for bid, it has a major time delay. I have compared it with my desktop computer and lost a few items in the remaining seconds because it’s not an accurate time portrayal 4. Not all items that are listed went through being open for bids. Why is this? I like the early bid option since items are literally listed all day long and SOME of can’t monitor listings all day. I miss out on so many items that are listed at 3 am. Please stop this. Can’t you just do like 2 or 3 drops per day like the RealReal? Listing on the hour for hours at a time has become tedious so I stopped monitoring or caring. 5. Yes, your customer service has become embarrassing. You’ve clearly expanded beyond your capacity to assist people and a bot device with a one week wait time is unacceptable. Who is running the show over there?

Great for buyers BUT can improve seller experience. Love the concept, vision and marketing (easy to navigate app, pretty straight forward and as a buyer there are pretty good deals and the packaging is very nice, aside from great shipping prices). The team is great at getting back quickly if there are questions but they can play do so much. BUT, as a SELLER now I use Mercari to increase my chances of selling (and to make more selling). ThredUP says that on average 40% of sent in items sell but this hasn’t been my case with the 4 clean outs sent in (or you get cents for a sell, I got $0.36 for a Hannah Anderson tshirt ). It would be awesome to have more clarity on what happens with items that aren’t selected to be sold (items that are new, desired brands and that ThredUP doesn’t show available on their site), especially if we send in items following the guidelines of what to send ThredUP. Who keeps these item, are they sold on other platforms, donated in the US or other countries, do employees keep these new items? It would be great for the “return my items if they aren’t selected/ sold” option to be available after ThredUP reviews the clean out box. I know I would use ThredUP again if this becomes available. Hope this is helpful, I can imagine how hard it must be to keep everyone happy and thanks for taking care of the planet ThredUP!

Do not consign with them!!!. I ordered a luxe kit with Thred Up and sent them about 10 items, half luxe. All new with tags. Some very expensive items. It took about 3-4 weeks to get them on their site, which is fine. Anyway, selling anything under $100 isn’t worth it because they take so much commission. My biggest problem with them is they allow returns. Out of the 5 items that sold, 4 were returned. And I have no idea what condition my items are now in after they were in the possession of a buyer and shipped two extra times. I feel that if they are not buying items outright, they should not allow returns. Also, they lost one item. I decided to ask for my items back, including the ones that were relisted after being returned, they have not yet been returned to me and I have to pay to have them returned. I hope they aren’t damaged when I get them. Overall, it might be okay to buy from them, but don’t sell to them. Update: I finally had my items that didn’t sell or were returned to Thred Up returned to me and one of them was returned to me damaged and dirty. It was a $445 NWT Dress and now it’s unsellable. I emailed customer service two weeks ago and they will not email me back, so apparently they don’t care that they ruined my item. Also, because I had to pay to have items that were sold and returned sent back to me, I actually lost money consigning with them. Don’t trust this company, they are terrible!!!

I’m not a shopper, ThredUP changed that. A little over a year ago my washing machine destroyed about 80-90% of my cloths. I was also unemployed, so no clothing budget. Not too long after I found myself with a new job (yeah!) but the first week was a struggle of mixing and matching cloths to get through. So I went shopping, I probably went to malls, outlets, shopping centers, even looked online in the traditional places. It took several days and in the end, I ended up with only 2 blouses that I didn’t even really like but would work both $50 each. $100 had only got me 2 things and I didn’t even like them that much! And I had so much to replace! Then someone at my new place of work mentioned ThredUP. I had never heard of it but she swore by it. So I checked it out. It was a life changer. I loved the sustainability of it, I loved the options for it, I loved the prices, the styles, I love everything about it! I had shopped at consignment stores before but they rarely had my sizes and it is really hit and miss depending on where you go. Here it’s all at my fingertips - which can be dangerous for my budget. In a few months time I have been able to replenish my closet, get rid of the “will do for now” cloths all with little frustration. Thank you thredUP, your existence is very much appreciated!

What happened to thredup!. I used to love this app, it WAS literally the best online thrifting app. It's went downhill from when I first started purchasing 6yrs ago, I would easily spend over $1000 in a year on amazing thrift finds! Which makes the new rewards program great for me because better perks to using the app! However, I spent over $1000 last year & didn't even recieve the right rewards tier! Contacting customer service is literally nonexistent, the chat is down & it's been almost a week now & I still haven't gotten a response through email! The estimated wait time through email is 8days to get your inquiry resolved...which is insane to me! I used to brag all the time about thredups customer service, but now its like they're under staffed. Then there's the issue with shipping, I've had so many issues FedEx, it's ridiculous! At this point I wish thredup would just switch to a new shipping provider, sometimes Fedex delivers or they send to usps & my shipment gets lost!! This is an ongoing issue that really needs to be looked at, I feel like a lot of the people who were really committed to thredup don't use the app as much anymore either. I really hope thredup improves the areas they are really failing because I'll have to stop purchasing from them if things don't improve.

My Favorite Way to Shop. I’ve been shopping on thredUP for over 2-3 years, and I still love it enough that it’s by far the place I do most of my shopping. That said, I am a little disappointed with a couple changes they have made in the last year or so. My biggest problem is that they took away the free shipping bonus after spending a certain amount of money in a limited time. I like the bundle option now, but even that requires the initial shipping deposit on your first purchase. I look at items in my favorites list, and saved searches almost every day, and sometimes find one really great piece or something I can’t let slip by. If you’re purchasing one or two things a week it helped to earn that free shipping after hitting the goal so that everything after that for a month didn’t cost $5.99 every single time. I also understand the reason for the return fee, but am still a little disappointed when I receive an item that was listed with the measurements I know will fit, and yet it doesn’t. Or in the case of skirts, jackets, and swimsuits, there aren’t really any given. The bonus points do help with that, but if I use my $10 off, I still end up paying $5.99 shipping since you can’t combine them. As often as I shop on here, it’s a little disappointing to have the rewards change by taking away a better option and limiting the newer rewards.

How I shop now. 90% of clothes that I buy are from this app now. It’s SO EASY to search for the clothes that u want via color, size, textile, type, brand, etc. The amount that I save in money is INCREDIBLE. I have much better quality clothes now for a fraction of the price. I love that these clothes are getting another chance and I feel that’s good sustainable practice as a consumer. I love the experience as I browse for clothes in this app. Very good and stable too. Several gripes: size selections are not for top or bottom separately. Come on! You know that we’re not all the same on top and bottom!! Another thing is when I scroll to the bottom of an item description, I see other items from the same seller. This could be changed to items that are “like” the item I’m looking at. You could get AI to understand what a similar item means (same brand, style, look, etc.). Another point is for dresses/tops, the sleeves should be added as a filter: long, 3/4, sleeveless, spaghetti strap, halter, strapless, etc. u have neck silhouettes but not sleeve length? I’m typically doing seasonal shopping and having a mix of sleeve lengths is annoying. Love the app and look forward to it becoming even better!!

I almost exclusively shop here now. I’ve been shopping at ThredUp for about 5 years now and the only complaint I have with how things have changed over time is the return policies. I totally understand that shipping items back and forth doesn’t help our carbon footprint, but it now puts the responsibility on the buyer to rehome items they don’t want, or to choose to take a loss. I have a stack of perfectly good clothes that I now need to try to sell somewhere else or donate, which is an additional step I didn’t have before. If the measurements on items were more accurate, I would have half as many items to rehome, so there’s also that. And it can take a LONG time for them to send you a donation bag and then to process it. However, I still recommend ThredUp to everyone I know who buys women’s or kids clothing (including a description of the above caveats), but my husband wishes they’d sell men’s clothes. I still constantly get compliments on my clothes and nothing beats the warm feeling of knowing you saved a TON of money while also helping reduce fashion waste! I say that I “almost exclusively shop here” only because there are still a few things (mostly shoes) that I buy new.

Lots of Potential but Limited Audience. I like the concept of thredUP a lot, and the UX/UI is seamless. Great customer support, great aesthetics-- all that is there. But the actual selection of clothing they have to offer is..... not really geared toward a demographic that is most likely to be really into thrifting. And that's millennials. I don't know how to put this nicely, but 90% of the clothes look fresh out of the wardrobe of a white suburban mom. There's nothing wrong with that style, but the young generation is more eco-conscious than ever, and these clothes are not what we're looking for! We can honestly be your best consumers if you just gave us trendier, bolder, more recent styles. Everything here looks like it's been sitting in your warehouses since you bought them from a mother back in the mid 2000s. I love the app so much though and have found some good pieces. I whole heartedly believe in thrifting and the good it can do for our economy and environment. So please, recognize our consumer potential. Hire some more young people to help you decide what kinds of clothes to buy from people who send in boxes for a clean-out. I'm desperate for more options. Millennials have the potential to be your greatest customer-- we're more likely to buy secondhand than older generations are! Just give us something that actually suits our age range, and I promise you we will swoop it up

Absolutely hate this app and this company. This company basically ripped me off. I sent my items, paid the $11-12 for the send back bag for the items they weren’t going to sell, waited for my items to sell, claimed the ones that didn’t sell to be sent back to me (you also have to pay for an additional send back bag, another $12!)... AND THEY WERE NEVER SENT BACK TO ME. I basically just gave them free items! I contacted customer support and they did not help me at all. “Can’t find your items.. so that’s it, oh well” was the summary of the response I got. I sell on multiple selling apps and because of the inefficient way they do things and lack of competent customer service, I lost money from being able to sell it on other apps. I STILL want my items back and I will continue to tell all people I know (including on posting on social media pages) what a scam of a company this is and how unhelpful the employees are. UPDATE: Still absolutely HATE this app and this company. Someone reached out to me to help resolve the issue and did absolutely nothing to help. I still am upset because I literally just have them practically new items, FOR FREE. I even asked the customer support to cancel my account for me and the lease she could do was save me the trouble from all the trouble I’ve already had, but she just sent me a link and made me do it myself. Complete joke of customer support. I am letting every single person I know how awful this company is for ripping me off.

Used to be so much fun!. I have been shopping with thredUP for several years. They have gone through many growing pains as any new company does. Unfortunately I have encountered several unacceptable issues over the last few months. The latest? They simply cancelled an order that I placed for no reason. When I asked to speak with a manager so that I could understand what happened, I was told there wasn’t one available and that someone would email me. That never happened. Because of this order cancel, my bundle (which requires a certain amount for free shipping) was also messed up. The employees on the chat are sweet and really do try to be helpful however it doesn’t get anywhere. As some of you may know, thrifting is work! Finding a style you like in your size and then getting it into your cart is not easy. So when you finally do “win” an item that you totally love, it’s a major disappointment for them to say “oops, order cancelled”. For this particular item, I am embarrassed to admit that I refreshed my browser over and over for a period of about three hours to get it into my cart. I liked that top THAT much. Lol. And after my celebration, it was simply taken away. I have reached the point where I don’t think it’s worth my time to shop with them any longer and am slowly unwinding from my store credits. I would rather shop at other online retailers that care more about their clients. If you are thinking about starting a relationship with thredUP I would recommend elsewhere.

The only way to shop!. I have been shopping on ThredUp for 9 years and now my wardrobe is 95% from their warehouses. I started buying stuff for my kids too. Since I bought so much from their website, I have gotten a handful items that were not as described, but the situation was quickly solved when I chatted with customer service, which is very convenient on the browser and I have always been satisfied with how they solved the mistake. I always take advantage of the rewards I get, the sales… this is my go-to website to find special occasion dresses and outfits. I love that no one will wear the same thing I will wear. People ask me all the time where I found my clothes and I always get compliments on my outfits. I am super happy and I a, never going back to buying new. Note: Now when you bundle your purchases it takes a little longer to arrive after you close the bundle, so plan ahead if you have a special event. The only thing I don’t like from the app is that I can’t pinch the screen to make the words bigger. I usually check it out at night, when I’m in bed and NOT wearing my glasses. Other than that, it is a great experience, you help the environment and look great in the process. I seriously love this company.

Stick with it and you’ll come to LOVE it!. I have been using Thredup now for about 6 months and have purchased about 15 pieces. It is a new way of shopping that took some getting used to for me. I am short and curvy so it’s not always obvious what size I should order. At first, I thought thredup wasn’t for me after I placed a few orders and nothing worked (returns are easy!). I decided to stick with it because the prices are great and I truly believe in second hand as a step to a more sustainable world. After a few tries I started getting a better idea of what sizes and styles work best for me. Now, I love it!! I buy pretty much all my clothes from Thredup now. Not only is the second hand aspect great but it’s also an amazing e-commerce experience. I love that I can buy any style or brand of clothes through one app and get rewards and free shipping. Nice work!! Now - please add men’s clothes because my husband wants in! :) I wish there was an annual subscription fee to avoid all the fees (restocking, consignment fee, shipping). I think in the long run the fees are worth it because you save so much on high quality clothes but it does feel a bit like you are being nickel and dimed. I’d love the option to pay a flat price once a year and be done with it.

Ok for buying but NOT for selling.. Started selling on the app at the beginning of the year and thought it was great! Customer support was only a chat away and they would honor what they would say. With the new recent changes in payout and pricing adjustments they want you to basically give your stuff away, even high end items. I understand they list, photograph and store our inventory but they take a huge chunk of every sale as it is. They make tons of money off of sellers and don’t really care about them in my opinion. There has been a huge influx of damaged reclaimed items as well, I've gotten items back stained, ripped and without the new tags! Trying to get them to compensate you for your damaged items is also a hassle, they can take up to 3-4 weeks to reply to an email and will have you going back and forth with them for a fair solution. They damaged one of my most expensive pieces, a $1,000 dress and told me it wasn’t bad and it could be fixed by going to the cleaners! What kind of company ruins your items and tells you to go out to get it fixed during a pandemic without a fair payout? Their customer service reps have also become very condescending and rude. One rep will tell you one thing and another will tell you something different. They are so confusing. I never thought my feelings about the platform would change so quickly but it’s just not great anymore.

Seller’s Beware. This app is a great place to shop but it has gotten really shady for sellers. I have consigned for a number of years and lately their payment practices have become really shady. For example, They will tell you your item will sell for say $500 and you’ll get close to 80% of that. But, then if it’s sold as a sale item the sale price may be half of that, say $250 and somehow you end up with far less than 80%, probably closer to 20%. I’m a CPA so I get numbers and I’ve emailed customer service repeatedly to get clarification on the pricing formulas. A class action suit or some sort of investigation seems imminent given their lack of transparency and unwillingness to explain. Perhaps there are cash flow issues. This is their latest response: Thank you for cleaning out with us. I am sorry to hear this cleanout did not live UP to your expectations. It’s important to remember that using our Clean Out service means that you may not earn as much as you would if you sold your items peer to peer. But what you may miss in earnings, you earn back in overall convenience. Our goal is to help make our customers’ lives easier by helping them get rid of unwanted items from their closets from the convenience of their own home. While you might be able to earn slightly more by selling elsewhere, thredUP does all of the hard work for you: no driving, no negotiating with buyers, no dealing with rejected items.

Great for if you’re in your twenties. I’ve been trying to build a larger wardrobe now that I’m in my twenties and ThredUp has been a great help! Like you can genuinely get an entirely new wardrobe for under 500$ and all of my items are brand names with tags or in like new condition. I definitely don’t recommend getting shoes or bags off of here though. My only issue is that often times they’ll describe items as in “Like new” condition but they’ll have scuffs on shoes or scratches on the hardware of purses. Still useable but definitely not “Like new”. I had that issue with a jacket recently too, that was all frayed and looked like something you pull out of a donation bin but it was described as “Like new”. I would definitely appreciate a more thorough evaluation of items, as well as if instead of listing items as the sizes marked on the clothing, you took actual measurements of it like mens clothing. There’s been a lot of times I buy things in size 4 and I receive them and they look more like a size 9 and I’ve had to just give them away. Actual measurements would be way more helpful. Overall it’s still extremely worth it and I’m not dissatisfied and will continue ordering off them. I still highly recommend this site but I do think they stand room for improvement. On a final note, I wish they carried mens clothes so I could buy clothes for my boyfriend too. I think you’re missing a huge demographic by not selling to them.

LOVE it! My go-to wardrobe builder. I absolutely love ThredUP and the app. The app’s filter options make it super easy to find what you’re looking for in sizes you need. An almost endless inventory at your convenience in a mobile app means you can browse away time otherwise spent in waiting situations or have more fun in your down time. Fair return policies give you buying confidence and the buy and bundle feature is a game changer, letting you take a week to keep adding to an existing order to reach free shipping status. There are a few things I wish we could see differently in the app and management of listings. When you have a ton of search results, I wish there were a way to skip to page 50 for instance. The way it is now you either go thru to the end or you have to start over next session. I also wish posting info were more descriptive. There are times I zoom in and in and in trying to see if something is corduroy or velour or if that’s a side zipper. More photos and just a little more description would be incredibly helpful and probably cut down on returns. With all this said, since I started shopping ThredUP several years ago, my wardrobe has improved greatly and at least 75% (prob more!) comes from here!

My #1 place to shop!. Where do I begin? What isn’t there to love about this app?! I remember one afternoon I went to the mall and ended up spending close to $150 on just a causal outfit and I came home and told myself “wow, really?” I stumbled upon thred up shortly after and I will never pay full price for an outfit like that again! I have purchased everything from new with tags to slightly worn (which slightly worn still came looking brand new!) and never had any issues, if you don’t love it, it doesn’t fit, don’t like the condition or simply changed your mind their hassle free return is on point! So many options for returns and you also get points that save you even more just from shopping! I have found tons of rare Victoria pink items for super cheap! This to me is like my little treasure chest! I can’t wait to see what I’m going to find! *****even though I love you guys I do have a suggestion. I would love to see more photos of the clothing, not even more photos but when it comes to like leggings with designs on the side I would love it if you would add a picture of that or if it’s labeled slight stain, shot a picture of the stain or hole so we can decide if we would still like to purchase it or not because since you don’t add photos like that to a lot of your items I skip over them completely to just not even take the chance, so I think that would be a very helpful update for your shoppers if you could add something like that in the future!

First time buyer.... First let me start off by saying I'm absolutely happy with the clothes I received! And I also got my order several days early which I was so excited about. I got it yesterday morning and the expected arrival date was oct30-Nov2, so that was a big plus! I was so scared that what I ordered was not going to fit me and I didn't exactly know how each of them would look. I did make sure I chose each one that showed the measurements for the chest and length and I chose gently used and like new. I bought all Victoria pink shirts. And every single one them were my right size! So I was so happy that I got measurements correct. There was one shirt that came in with a stain on the front neckline and it was not mentioned in the description. I was really upset about this because I really loved and was excited about this sweater and plus it was a nonreturnable item but I spoke with a agent and she gave me a refund, Which was super cool! Anyways I just wanted to share my experience of shopping with thredUP! I highly recommend, I seriously just got my order in, and since I now know that I was correct with my sizing and that the clothes are nice I'm ready to go through my hearted items and shop again!

Great Overall Experience!. I have been shopping on ThredUp's desktop website and the ThredUp app for over a year now. Shopping experiences on both platforms have been great. The process each time has been fun, easy, and seamless, and each item has arrived exactly as described. There has been a time or two I needed help from customer service (including a time where I made a mistake, not ThredUp) and customer service was very friendly and helpful both times, even helping me fix things after MY mistake...which they wouldn't have had to do. I would highly recommend shopping with ThredUp. Sometimes I see negative reviews online about selling to ThredUp based on low payout amount, however, I like that ThredUp is very transparent and gives you an estimate of what you'll receive based on brand name and condition. I would advise to check this before sending items in, and if you don't find it satisfactory, then don't sell to ThredUp. Keep in mind they do have costs associated with sending the clean out kit, assessing the items, listing the items, packaging/shipping the items, etc. Also, while you may not make a fortune, I like that the process is easy and you're able to keep these items out of landfills and de clutter. Overall, I've had a great experience with every aspect of ThredUp and would highly recommend them to a friend. Thanks, ThredUp!

Customer Service. Customer Service appears to be non-existent. There was a problem with shipping of two items I paid for. I have successfully purchased many items from Thredup over the past three or four years. My shipping address for this specific order was not only correct, but Thredup has shipped to this address many, many times in the past. I attempted to contact Thredup to try to salvage my order by writing (messaging) Customer Service twice. No response from Customer Service. In desperation, I searched for a telephone number for Customer Service and couldn’t find one. The result is the two items that I needed were returned to Thredup: one, a cream colored silk jacket (size 4p) apparently was purchased by another customer as it no longer appears on the site. I was able to reorder and pay for the second item: a brown coat. Currently, I am waiting for it to ship, although I received a notification that Thredup was waiting to ship, due to a “bundle?” issue. Dear Thredup, I have been very happy to shop for family members on your site. Thus us my first complaint. Please strengthen your customer service so that your customers can continue being happy, not frustrated, shoppers. Thank you, sincerely. Donna, A loyal Customer

Pretty good, all-in-all. I use thredUP a lot. I started using it in 2017 and it has definitely changed since then. There are more options and ways to filter your shopping now which is great, but some things annoy me. For instance, with the reward points, after spending so much money on this app, you can eventually “earn” $10 off. If you order over $79 worth of stuff you get free shipping. But if you want to use that $10 when you are ordering over $79, you are actually saving a measly $4 because they will tack that $6 shipping back on if the discount pulls you back under $79. So if you want to reward your customers for spending money with you and want them to keep coming back and using that discount, don’t rip them off of what they “earned.” If the amount before a coupon qualifies for free shipping, that shouldn’t be removed. The other thing that gets on my nerves is just how certain things are overpriced. Most of the time when I shop on this app I also have google pulled up to check actual retail prices. Saving $2 on something that has been worn isn’t really worth it if I could just go out and get a new one for almost the same cost. I get that they need to make a profit, but with how many people use this app I’m sure they still are. All-in-all, I do like thredUP. I don’t foresee me not using it anymore, I just hope they listen to their customers since I’ve seen a lot of reviews say the same things.

Absolutely the MOST amazing site ever!!!. I few items of theirs and a really cute top from Old Navy. I used to buy some Eileen Fisher though it’s a little out of my price range at the moment but there are really good deals on her stuff. Basically any brand/designer you could wish for and it’s all so user friendly. Colour, size, item, style. Amazing! I also love the fact that it reduces my “footprint”. Last but certainly not least is the absolutely fun, delightful and professional way it arrives. I was so wonderfully surprised at the packaging! I’m not going to spoil it for those that haven’t purchased anything yet! My only regret is that they don’t have this in South Africa! When I was immigrating to the States I had mountains of clothes and shoes that I had to get rid of. It was so time consuming and tedious trying to catalogue them individually and try upload them to sites. Even taking pictures that showed the garments was difficult! The clothes were such good quality that I didn’t want to just give them to Goodwill and I had already donated a lot of clothes. The thought of being able to box them up, send them off, and get some money without any of the hassle would have been a blessing! Well done and thank you SO much!!

Overall very happy!. I’ve been buying and selling clothes for months and have had overall a very positive experience!! The vast majority of the items I’ve bought online have fit me as expected. The app for a long time had a glitch that didn’t save items to favorites but that has been fixed so now I think the app is great. It takes a really long time to process a bag once they’ve received it (I have two bags they received over a month ago and haven’t processed yet). However, I know they’re only human and can only work so fast! The photos are good quality and I appreciate the details included with each listing. My ONLY tip for improvement would be for them to include item measurements for EVERY item, not just some of them. Guaranteed if the item doesn’t have measurements listed and I can’t find a reliable manufacturer sizing chart, I’m not going to take the gamble and make a purchase. Especially since they do charge a small but present re-stocking fee. Most items do have measurements listed, but I think every one of them should so I am confident in what I buy. Anyway this company has been an amazing experience for me! I love shopping second-hand clothes and there isn’t a thrift store near me, so this is a game changer! I log in almost every day just to see what else is new. The treasure hunt is so much fun and I’ve discovered several new favorite brands too!

Very slow processing. As someone who’s been through both the buyer and seller scenario a few times, I think the buyer side of the equation may be “average” at best, but the seller side is not worth the effort. They are slow to process your submitted items, award you pennies when an item sells, take your items out of circulation while someone who’s taken them “on consignment” mulls them over for a couple of weeks then returns them when they’re out of season and no longer of interest to the general population. It’s really just not worth the effort to get the items to the post office, wait 3+ weeks for the items to be processed, see your items misrepresented (I.e., blue stripes are described as black/gray) and over-priced (I would t even pay that much for my own used clothes no matter how good of a condition), then maybe get $3 credit for a nice item. On the buyer’s side, we can only go by the description and photo. Most of the phots are sub-par and the descriptions aren’t accurate or consistent. Measurements of bust, length and waist should be available for every item...really no excuse not to provide this. The type of fabric or at least a “we think this is ponte knit” would be extremely helpful so a potential buyer knows if there is “give” or not. When you can’t touch the item, the photo on a lifeless mannequin doesn’t do it justice and there are no measurements provided, then I think I’d prefer to shop local consignment. Really need to up their game.

Startling Bad Customer Service—Long Time User. For context, I am an optimistic person and few awful leaving nasty reviews. However, to help others avoid the challenges I faced, I think it is a necessary evil. I used to be an active ThredUP user and bought hundreds and hundreds of dollars of clothing from the sustainable site. However, ThredUP’s customer service was terrible and recently multiple of my orders have been cancelled for no reason. I am heartbroken that I can’t rely on the site I loved, and I would not recommend you to use the company (or its app). Instead, if it’s possible, go to your local thrift store or try another platform on the internet. ThredUP treats valuable, life-long customers atrociously and does not have the resources to handle issues well. Perfect place for a first-time shopper, but run after your first purchase is placed. Just for an overview... *EvenThredUP promotions don’t apply to repeat customers as the July 4th sale was only for new customers. I often got snarky comments back from customer service when I asked for why my orders were cancelled randomly after purchases. A few times I had to send three emails to even warrant a response and they claimed they never got my other questions.* Those are only a glimpse of some of the issues I have been having over the last few weeks as a four-year customer. Hopefully this helps you out!

Wanted to love it but couldn’t. This app and the idea of thredUP itself is so awesome— a place to buy quality & designer clothes that is gentle on the planet & your wallet. But there are several execution issues that make the experience disappointing. First, the good: excellent selection of items and brands. It’s really fun to browse and explore. The app carries many of my favorite brands and it’s intuitive and easy to use. The prices are low. Items arrive in cute polka dot packaging. All but one item I’ve received met it exceeded my expectations for quality. The not-so-good: hard to tell fit & few item specifics provided. ThredUP doesn’t provide much of the information that you’d typically find on a clothing label, so it’s hard to search for your favorite styles from brands you love. For example, if you’re looking for jeans, you’d find “Levi’s” but not “Levi’s 501.” There are also not many photos per item to help with this. Since each item is one of a kind, there are no customer reviews to tell you how something fits, etc. All this made for a lot of returns, which was a bit of a PITA, because items are shipped from various warehouses and arrive sometimes weeks apart. When thredUP recently started charging a return restocking fee for each item, I decided the inconvenience and hidden charges outweighed the benefits.

I do not understand…... I normally don’t write reviews but the more I think about it the more I think I should. This is the place for used goods gently or well used. I bought a few things from here mostly work pants. I’m very grateful for that a lot of times it’s hard to find black dress, work pants. Unfortunately, I have started to notice though that the price for these items on here are not at a discounted price a lot of the time. When they have a sale or something like that it’s a bit better but for what I can buy brand new on sale from the actual store versus the prices that are on here it just makes more sense. The shipping cost is outrageous. A lot of times there are things that I want to buy but the price of the things that’ll end up paying is always more than what I think. I know this is about reducing waste and using things that have only been worn 10 or so times but most people want to have brand new things and come to places like this for things that they want but are expensive at the stores. The prices, though are basically the same as the stores. I know some of these are name brands and that they should charge more for them ….but when you’re talking about American Eagle jeans that are the same price as when you get them from American eagle… I just think that is a bit messed up.

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Terrible customer service. The app is pretty user friendly. I don’t have any complaints about that, but their customer service has gone down hill from several years ago when they first started the company. First off, sending a “clean out bag” sounds nice until you see that you get as an average 30 cents per item or less and then they resell it for $10-$15. They could at least give you a $1 an item. That’s worse than any consignment shop I’ve ever sold my clothes to. Second, they only accept certain items you send them which is understandable, but the clothes I have bought from them before we’re more used condition than what I sent in. I had brand new with tag items that I sent in and they didn’t even list those to sell. I send 66 items and they listed 22 for sale. In the end I was able to claim $10 but if I wanted to just get the cash it would only give me $6. So of course I bought one item with what they gave me. I couldn’t believe I send 66 items to basically trade it for one used item. Third and last they sent a item that stated it was one size and the tag was clearly marked a smaller size. I have contacted them about this and have sent photos and no one has ever gotten back to me. Before when I ordered and had issues they were quick to respond and fix issues. Now it’s like they don’t even care.

Fantastic! Minus one snag.. I love this app. It’s thrift store shopping made easy. You can shop via brand or article of clothing and narrow searches using filters such as price, size, color, etcetera. You can earn points with each purchase and apply said points to get free shipping or $10 off your order or to waive restocking fees, and so on. My only complaint is that when ordering skirts, the length of the skirt is listed but not the waist measurements in inches. I can fit into a medium or a large depending on the brand. Seeing as sizing is so inconsistent item to item, brand to brand, it’s more consequential to have the waist measurements than the specifics of length in order to understand if the item is going to fit. And this wouldn’t be such a big deal if shipping and restocking were free, but as they aren’t, it’s a gamble and often a waste of money to buy skirts through this app. I live in skirts, so this is a disappointment for me personally. Hopefully ThredUP will take this into account and make the minor adjustment to better inform their customers.

Love thredup. I’ve been using thredup for years, and have recommended to many people. Whether you need a formal or a just need to fill holes in your wardrobe, it is great. The filters are awesome. You can filter by category, size, color, condition, etc. There are thousands and thousands of items but I can always filter down to a manageable amount to choose from. The site has improved over the years and I have no complaints regarding customer service, condition of items received, timeliness of orders received, etc. I have 2 things they could improve on... one is the lack of detail in photographs of black clothing (maybe use a side light or something to show fabric/stitching details?), the second is no photos of the inside of purses. Many of the Brighton purses thredup has are the type that have wallets built in (I know because I have them). But the description only says “crossbody”, with no details or inside photos. And purses are NOT returnable. I’d love to know what other brands thredup has are those type as well. I would buy all my purses here if that were the case.

Disappointed, you lost a customer.. In the past I was able to at least get $9-$18 upfront payout depending on the bag sent in. It was at least enough to turn around and get an item for one of my kids. Items sold much faster then. With the new form of only consignment payout you basically get nothing. Items aren’t selling like they used to before. And if they don’t sell they keep them unless you pay to get it back. I also noticed they would not list some of my items that were quality, like new items, yet I’d see the exact same thing in another size in a very used quality being sold. My experience in receiving items has not been so great lately as well. My last item smelled heavily of nasty perfume it was nauseating. And by the time you pay to return it, you don’t get any money back on the refund. Not to mention used items are priced way to high. An old navy kids shirt in very used condition from this last summer listed for $7.99 when you can buy a new one from the store for $6.99. How am I saving money considering you have to pay for shipping on top of that? I regret sending in my last bag. I should have just donated to a reputable organization. I won’t be purchasing or sending in anything anymore. You lost a customer and I no longer feel the need to further tell friends/family about your site.

Good Concept Bad Execution. I love buying gently used clothes for environmental reasons and really want to love threadup but after browsing, buying and selling with them many times I am less than impressed. The search function is horrendous, if you want to find for instance a dress with hearts on it you have to search through the 10,000 dresses they have listed. If they refined the search function it would be so much easier to shop with them, I end up just giving up from being tired of scrolling. A lot of the pricing is very off, it seems the default retail is $110, I’ve seen American Eagle items marked as $110 retail and selling used for $40, that’s more than in store!!! The payout for selling is also far less than any other second hand store I’ve sold too. I wasn’t expecting to make a lot of money at all but $1 on an item they were selling for $20 made me frustrated it’s better to just give the item away for free instead of shipping it across the US. I should’ve known because my friend had warned me a year ago that the did the same thing to her. They also charge for item returns both for buyers and sellers. You can find a good deal on ThreadUp but you need to be careful and really search.

So much stuff!. I’m a bit obsessed with thredup now. I’ve always been a thrift store shopper, but I couldn’t find full length pants (ugh-ankle and capri pants are not my friends) any more at the thrift stores or even new at retail stores. I read about thredup in an article and thought it was worth a shot. Maybe I’d find some 10 to 15 year old pairs from a time when pants were made with the entire leg. I found so many pairs of full length pants (not to mention a bunch of other stuff) that hopefully ankle pants will be out of style long before the ones I bought wear out. I got shorts, jeans, jackets, skirts, you name it. I also found work appropriate, timelessly styled clothes that I was having a hard time finding new. This is a treasure trove for work clothes. I am much better dressed for work now. If that isn’t your thing, don’t worry-they do have a boatloads (I mean boatloads!) of trendy clothes for younger gals too. The items I’ve gotten have all been in really good shape too. I get complements all the time on my clothes nowadays.

Slow shipping, unresponsive customer service. Such a great concept, which is why I’m putting my review at three stars; I just love browsing all the clothes, such variety. I’ve placed a few large orders with ThredUP over the past year. My frustration comes from the fact that they’re super slow when it comes to processing and shipping. While I paid for expedited shipping for an order I placed over a week ago, the bulk of my order still hasn’t shipped. They sent tracking to me immediately after placing, but FedEx still hasn’t received my package. I tried to contact customer support, and the message I received that they’re so backed up on helping customers that it would be 2-3 days before they could respond to my concerns. However, I’m leaving for vacation in 3 days, so I doubt I’ll get my package before I leave which is what I bought some of the pieces for. Not to mention, I’m going to have to arrange someone to pick up my package while I’m out of town, so it’s not sitting in my doorstep for two weeks. Depending on how this experience plays out, I’m not sure if I’ll be using ThredUP anymore. If it honestly takes 2-3 days to get back to a customer who is frustrated and looking for help, then you really need to hire more staff.

Stinky search engine but amazing customer service. I’ve tried to love Thred Up for years now, but their search engine on the site is very frustrating to me. It’s definitely geared more towards name brand items or if you know the exact item you are looking for. Me, i like to be able to search “floral dresses” and maybe not knowing the brand and seeing what I like, you can’t do that very well on this site like you can others. Despite not loving the search engine, I was able to find a dress I was looking for. Unfortunately, I ordered the wrong size (my fault entirely). I emailed them asking if they could cancel my order because the item was final sale and I wouldn’t be able to return. They got back to me promptly letting me know they couldn’t cancel the order, but they could refund me the money and I could keep the item if it did happen to fit or donate it if not. Not very may companies would do something like that and I am very impressed. I am going to keep on trying to find my way through the search engine (maybe it’s me) so that I can support a company with such great customer service! Thank you, Thred Up!

Great concept but app is faulty and item descriptions are often wrong. I’m updating my review. I must change it to 1 star because it is IMPOSSIBLE to reach customer service. I have made numerous attempts over chat, email, the support web page, Facebook messenger, and voicemail for several days and have not received a single response. I will not be purchasing from Thredup again until I receive a response, a resolution for my problem, and assurance that I will be able to reach customer service in the future. Currently, customer service is nonexistent. I generally like buying from thredUP. I have found some great pieces here and the process is easy with free shipping and free returns if you take a credit. But the app crashes all the time and it can take a while for orders to arrive. Also, the filters on the app don’t always work - sometimes, adding a filter will cause MORE items to appear in the results, which makes no sense. Also, items are often categorized incorrectly so long-sleeved shirts show up in the short-sleeved category, J Jill items appear under J Crew, etc. I’ve also received several items that had damage (stains, bleaching, or even holes) that was not in the description. It’s also hard to see details in the photos on the app, so I’m often surprised when I receive an item and it looks totally different in person than it did in the photo.

Employees take the good stuff and sell the rest. I sent in 2 bags of clothes to thredUP because I thought it was a neat idea and I liked the thought of someone else getting to use clothes that I had barely worn and were just sitting in my closet. Sending them in seemed so easy. I always paid to have the items they did not want returned to me but I noticed that all the new items I had sent in, including a brand new pair of Kate spade earrings and a pair of Nike shorts with tags still attached, were missing. I contacted thredUP and they told me they couldn’t find them and gave me $4. To me, it’s not about the money it’s about the fact that someone could have bought those items and used them for a fraction of the price but instead they were basically stolen in my opinion. I also have read online that this has happened to other people sending in expensive items such as Louis Vuitton purses. It’s really a shame. I really really wanted to like this company but it’s a huge scam. Clearly all the good items are taken before they even make it online. The ones that do make it online are way overpriced for what they are. I would think twice before purchasing or sending in any clothes to them. Thank you for your response, and that’s fine if you don’t accept my items, but when I ask for my kit back, I expect ALL my items to be returned to me.

Great for both buying and selling!!. I’ve loved this app for awhile for buying from Thredup - generally happy with whatever I’ve purchased and I appreciate being able to make returns. I’ve recently started selling on Thredup and I’m really impressed! Yes, the payout is low on “paid upfront” items so I take that into consideration when deciding what to send in. But the items taken for consignment have a good payout. Having used several other selling platforms I’m very impressed with the transparency of Thredup (in your account you can see exactly which items they’ve kept, how much they’re selling for, you can change their selling price, see how many “likes” each item is getting from buyers, what sells and when it sells, etc and you can transfer your sales to a prepaid visa without being charged an additional percentage, unlike other platforms). And I like the “return assurance” option. Yes I have some items that I choose not to send into Thredup for payout reasons but I’m VERY impressed with the site traffic and how quickly the items I send in to them, SELL!

Valuable Asset But Room for Improvement!. As someone who appreciates giving clothing a second life and saving clothes from the dump, I really appreciate this app. It’s easy to accumulate reward points if you send in a kit of items you’d like to sell or donate, visit the website/app often, etc. so you can put your points towards free shipping or getting money off your order. I’ve purchased a bunch of things I’ve been really happy with. However, as other reviewers have stated, there can be a lot of missing information and mistakes in the listings. Need more measurements and photos included, the measurements are sometimes incorrect, bottoms described as high, medium, or low rise seems totally off to me a lot of the time, and in one of my kits of clothing I was selling, they included photos of a completely different shirt than what I had sent in. I don’t know if they swapped my top with someone else’s or what but it’s very hard to talk to a human about these kind of errors. Recently I’ve found that shipping time has gotten better but I do wish they would start accepting men’s clothing and improve the listing descriptions.

Sizes and color. I ordered a few time and was happy except for the fact that the color and size advertised is not always what you get, the photos don’t seem to show the actual colors in the right light and the sizes are sometimes wrong. I ordered a pair of shoes a size 7 1/2 that’s what the advertisement said the shoes I got wear the same shoes But they had to be at least a 9 or a 10 and I cannot wear those shoes they’re too big and I’m trying to get in touch with customer service to get a refund and I see that is a very complicated thing, also two purses with Misadvertised colors also in the photos, so I will probably never order from them again. Plus their prices are a little high for it to be thrift. I’m a huge thrifter I love doing that but maybe not from thredup anymore. Also I was going to send some items to them with their cleanup bag which I haven’t received yet but I’ve read reviews and I see they don’t give you pretty much anything for your items so I’ll continue to get rid of them the way I always have, Family members or the Goodwill. Update: thredUP refund me for the wrong size shoes, restored my faith,

Fantastic store. I just completed a style program to help me identify my best colors, neutrals, garment lines and fit, etc. My closet was full of the wrong things that made me look older than I am, heavier than I am, and frumpy. Guess how I replaced these items with clothing that makes me look and feel great? Thred Up! I spent less than $15 for most pieces and even found fabulous outerwear for $20-35. Wonderful. I love that I kept within my budget, filled my wardrobe with things I love to wear, and had a way to send my barely worn but wrong for me items to a place where they can be found by someone for whom they do suit (cleanout kit). I’m a mother of 6 in my early 40s ... There are thousands of styles on Thred Up to suit any age, body type, and coloring. The search features make it quick and easy to find what you are looking for, solving the “nothing suits me in this store” and “buying things that just aren’t as good as they could be just to buy something” shopping dilemmas. If I can’t find it today, I save the search and check alerts of new items in that category. Amazing! I’m so grateful for this store. Plus, the discounts, points, etc. are generous, too.

Way more fun than going to the mall. I buy secondhand clothing whenever possible. “Thanks! It’s secondhand!” has become my default response anytime someone compliments my outfit. Being able to filter by condition (and having four options for condition instead of just “like new” or “used”) makes it much easier to find the right piece. There are a few features that would be really nice to have: 1. The ability to filter out materials. If I’m looking for a sweater and select “wool,” a lot of the search results are acrylic sweaters with a tiny bit of wool. 2. I can never remember brand names on the spot, but if I see the name/logo, I know if I like the brand. A “show all brands” option under the brand filter would be great. It’d be really handy if we could specify a list of preferred brands and search against that list (similar to how we can specify a list of sizes under My Sizes). 3. If I’m looking at an item on the website, there’s a section at the bottom that suggests similar brands. I’ve been able to find a lot of new brands through this feature, and it’d be great to see this functionality integrated into the app.

Love ThredUP!. I’ve only been buying for a few months, but I love it! The amount of items I get for the price, definitely has me hooked. Mostly I purchase fairly basic items, a shirt or tank top to add a pop of color to an outfit. But I’m addicted to the maxi skirts. There are so many great prints and colors to choose from, it’s almost hard to make a decision. I’ve never had any problems with an item. I look closely at the pictures and read over the description to make my final decisions. Knowing your sizes in certain brands really helps. I have used the clean out bag and I’m about to send another. I will say I didn’t realize they were no longer taking jewelry and I had some nice, salable pieces. I like that I can get a little credit toward my purchase. Also, it’s nice that you can see the progression of your items that are selling. Watching the items go from someone’s favorite to being sold is satisfying. Not to mention, must easier than listing them on another site to sell. ThredUP donating the excess items is a real plus, because that’s what I would be doing with my items anyway. I highly recommend ThredUP!!

Buyer Beware/Seller Save your goods. Super excited w the concept and sent for a clean out bag which I stuffed w seasonal clothing, clean and as carefully packed and folded as possible. Ironically, the items I was excited to sell-the never worn Dansko shoes (packed in ind baggies) Brighton, Miss Me, LuLu and others never showed up in my sell items. They did, however, pk out and list all the more common pieces-JC Penney, Old Navy and Target. Nothing against those brands! I wear them. But what happened to the lesser/never worn items? I live in a smoke free home. I don’t even donate items that I wouldn’t consider wearing. But when I did place an order, I recieved a Juicy Couture sweater that had stains on the sleeve and smelled like stale perfume, a sweater that was pilling quite badly and I would not have sent in and an item listed as a women’s M but was a child’s shirt. Ok. Mistakes happen, but I was charged a restocking fee. As a buyer, remember the items have been worn and washed-so they probably shrunk. And they don’t differentiate between JR and Misses sizes sooo if you wear a Miss M and it’s a JR M, you’re paying a restocking fee. They also resell shoes made from factories in China that run 1-2 sizes smaller than stated soo, you’re paying a restocking fee. As for selling? I’m opening a Posh acct so I can get a fair dollar. Whatever happened to those really nice items?? 🤔

Clean out kits. I’m sure this site is great for the shopper but not so much sellers/consigners. I sent in my clean out kit in September 22’ and I’m still waiting for it to be processed. It has been 5 months. I even reached out via email and never received a response. I’m ok with companies getting busy, it’s understandable, but their site has been reflecting a 4-6 week turn around during this time. Now they don’t have anything at all that reflects their clean out kit turn around. If your company is backed up, be transparent with potential sellers, reply to customers, send your sellers updates more often that once in a 5 month period. I likely won’t be using this service after my clean out kit is processed. Here’s to hoping it’s completed before the 6 month mark. UPDATE: it has been over 6 months now. Most of my items have sold but you don’t get paid our until 15 days AFTER the item is delivered. I realized today that my payout changed when someone bought one of my items but the original list price stayed the same. Please don’t waste your time with this company. Update: it has been 7 months and I have only received payout for 1 of my 13 items and the rest have sold already. I have reached out to customer service 4 times and have never received a response. I’m blown away at how terrible it is to consign with this company.

Wish they had ‘Reps’-I’d be one!!!. It has been a LOOOONG time since there has been a retail company that I would stand behind. I am SO passionate about Thred Up! I have worked in the fashion industry for an extended period of time and Thred Up has really brought all aspects to the table for the consumer. They are doing their part to recycle and keep as much as possible out of landfills. They offer on trend items as well as a few vintage items. The item descriptions are honest; if it’s been loved, they will mention it. The pricing is extremely competitive and the return process is SO easy! There are options everywhere, from the goodie boxes (with no contract!!!) just the low flat fee that still goes toward you purchase, to the ability to sell and consign your own stuff, to the multiple payment options on selling and returns; you literally get everything with Thred Up. I have suggested Thred Up to all of my friends and family and even strangers that compliment a secondhand piece that i might be wearing. I would literally recommend them to everyone! Thred Up has definitely earned my business for life!

Expansion isn’t always in the best interest in the consumer!. I have been ThredUP’s biggest fan for over a year and have spent thousands of dollars on some beautiful clothes and shoes. But in the last 6 months things have changed and in my opinion not benefiting the consumer. Prices have increased especially if the clothes are coming from a warehouse that isn’t the closest one to you. The bidding is just another example of “if it isn’t broken don’t fix it.” The website is less user friendly and more expensive. Some of the clothes are cheaper to purchase at the store they came from rather than on ThredUP. I thought T.U. was about saving money AND saving the earth. Now it seems that it is about you making larger and larger profits. And I’m paying more for the same products with less quality. I still support your company but I will stop buying so much since the prices have increased while the quality is going down. Thanks for listening. Teresa Brown Mannikko Olympic Peninsula, Washington

Convenient but.... Really liked Thred Up before! From my (somewhat limited) experience, good customer service and great prices. Returning is super easy and free if you get store credit, and I love the way it looks. However, I miss the ability to see what is trending or sort by having the most likes. (At this point, I don’t even remember what it used to be before it changed.) Now one can only sort by newest and price. There are so many options, I find this to be overwhelming, and it makes it harder to find unique items of interest. Another caveat: they are currently featuring Reformation as a sustainable brand that helps the environment, but Reformation has atrocious labor practices and is not “ethical,” in spite of their branding. Though as an app, it is very well-designed (hence the 4 star rating), my enthusiasm has waned so much that I have deleted the app multiple times and am thinking of deleting it again. It’s hard to be motivated to sort through the many, many new items. Its convenience is one reason I prefer using this app to shopping in person. (Well, preferred before the coronavirus remixed the second option.)

Ok for buying but do not sell. This service works well for purchases. I’ve had some very good luck and have used the option of store credit to avoid the high return shipping charge. However, their payout are EXTREMELY low. I would definitely NOT recommend selling. I sent a couple of items that were essentially new (for example, a coat worn a handful of times and a brand new pair of pants worn once) that were not accepted. They accepted over 10 items for around a $13 payout and sell those items for around $150 on their site. Doesn’t feel like a fair rate. I will say, their website does say the payout will be lower than consignment stores or selling on your own. But the rejection of essentially new items makes me skeptical about how they choose items and made my expected payout vs my actual payout very disappointing. My advice would be to go to a local consignment store where you have the option of rejecting their offer. Or just donate and take the tax deduction. To the app/service—perhaps sending the reason items were rejected with the payout email would help people have more success selling. I sent a pair of Ann Taylor pants I wore one time that were rejected. With no information about why I just don’t have a ton of motivation to try to send in another bag.

Not what it used to be. ThredUP used to be as good or better than taking stuff to an in-person consignment store. Since its massive growth in the last few years, all its changes have been for the worse. I used to be able to submit a sizable kit and a few months later (at the very latest) I would get some store credit to buy one or two items at a reasonable rate for used stuff. Here’s what happens now: you have to print your own label and stuff as much as you possibly can in a box or bag, because if you do separate labels, they charge a $15 handling fee for EACH label. This is bonkers. Also their prices are crazily inflated for used clothing items, especially the lower quality brands they are willing to accept. They focus on designer but not necessarily quality or recent fashion. Also their app and webpage are bulky and tough to use, because they have so many hundreds of thousands of items, they load forever and ever and don’t sort themselves very well. I love what it used to be, I don’t love what it’s become. Go back to your roots, guys. Don’t accept so much crap so we can actually enjoy using your service! Or maybe it’s time for a new player in the marketplace to operate on what made ThredUP great in the first place.

Worth it. I love thredup. As a grad student I don’t have a lot of money but still want clothes and I dont have the patience for thrift shopping in person, so thredup works for me. I have had no issues with anything I’ve purchased so far (and I have purchased a lot of clothes thus far from them). I purchase mostly tops as theyre less risky than pants shopping online IMO, but I bought a purse, too. The pants I have purchased from them were great, too, I just prefer to play it safe. I’d say most of the prices are very fair and they often have sales/sale codes to use to save even more money. One thing is that there is simply SO MANY clothes that its often daunting shopping on here, so its best to have a specific brand and category (i.e. abercrombie sweaters) in mind that helps make sifting through items more efficient. There are also filters for condition of the clothes like New with Tags, Like New, etc that you can use. The only negative is that it does take a good bit of time to receive the items, usually about 2-3 weeks, but worth it!

Love thredUP!!. I love love LOVE ThredUP!!! I use it all the time and I’m addicted to browsing all the thousands of items. The goody boxes are my favorite part. I’ve ordered several and it’s so much fun to see what I receive. There are a few things that could be improved. The search tool on the site is sometimes limiting, so you might have to wade through hundreds or thousands of items to find what you want. For example, you can’t type in a style of swimsuit top so you have to look through hundreds. Also the goody box “pickers” don’t always pay close attention to your feedback. A size 8 in one pair of pants is completely different in another style or brand. I tried to give feedback on measurements instead of size but I keep getting the same fit, so I just quit requesting pants. Not really a flaw but I wish there was a way to see outfit recommendations. For example, if you buy red jeans, it would be cool if the site recommended styles of tops or jewelry to build an outfit. With that being said, the site is constantly listening to customer feedback and improving. I’ve got several of my friends addicted to it. It’s my favorite site, my favorite app and I use it every single day. It’s my new Pinterest!

Looove. I love thredup. I’m never disappointed in the quality of items I receive, even when they’re gently used or show signs of wear. Always make sure to read the description and look closely at photos though so you don’t end up with a stain you didn’t want. All the imperfections are usually listed. For the people who say they got the wrong size and reviews like that...honestly that’s their fault because most items have actual measurements. All garments are sized differently and you can usually tell how it’ll fit by looking at it in the mannequin...if you look at ONLY the size, that’s on you. I haven’t had to return anything yet but the process seems super easy and the $5.99 deposit for my bundles is always refunded very quickly once the bundle ships. I have no complaints at all...I love this app. I try to buy secondhand whenever possible and this is my favorite place to buy...better than Poshmark for sure. I highly recommend this app for plus sized women too...they have torrid and other like brands for super affordable prices if you need nice clothes for work or church.

Bad customer service. I ordered a few things from threadUP just recently. It was my first time ever buying from them. Out of my package there was one pair of jeans that didn’t fit properly. I looked on the listing and realized that threadUP had measured the jeans wrong. The waist said it was three inches bigger and the inseam two inches longer. I contacted customer service and she tried to tell me that the measurements were “an estimate of what is expected after the garment had been worn.” I looked at the section she claimed that this was written under and it said no such thing. I contacted her back saying this and she said that the jeans were technically classified under the size 27 category so she would not refund me. I said well even if they are technically classified as size 27 the measurements are still wrong so you have conflicting information on the listing. She just simply messaged me back saying that they will not refund me for the jeans. I went to the App Store after this and looked at the reviews for thredUP. Many people reported poor customer service and the items they purchased not coming as described in the listing. Even though I bought several items and the rest of them were fine I don’t think I will ever shop with thredUP again because you can’t trust the listings and it’s doubtful if there is an issue that the company will do anything about it.

Don’t send your stuff here. 2 Stars because ThredUp makes buying products easy. I like that we can have the product in our cart for 24 hours while we think about purchasing. They take decent pictures. However, there’s not a lot of pictures, usually just two or three, and if the product description says things like “minor stain” or “minor snag”, they don’t show pictures of the defects so it’s hard to judge for yourself how bad the damage is. DO NOT BOTHER SENDING IN YOUR STUFF. I know the website says payout is low, but it’s so so incredibly low. I sent in a brand new Vera Bradley iPad case AND bag, and they retailed and sold both for $35+ and the payout I got was like $5 if that. I also sent in scarves (both with tags.. never been worn) which they listed on their site for $9.99 and my payout was .45 cents. RIDICULOUS. I also sent in a brand new vest which they “responsibly recycled” because it’s not “in season”. I figured they would accept it since it’s brand spaking new and definitely would have sold so I didn’t bother spending the $10 or whatever it is for insurance for them to send me my stuff back in case they didn’t accept it. I have so much more I could say, but the main point is do not send them your stuff. You WILL regret it.

Use With Discretion. The app crashes a lot and the delivery of my purchases has been rather slow. The return policy seems like a nightmare so I only buy items I suspect I’ll really love. I won’t use the app to sell anything based on the reviews I’ve read, but I received the items in a very cute package and I like that the website is user friendly with great brands. I’ve never bought anything second hand before but this app has a great model and some beautiful pieces. It’s a little hard to search at times and if you do your googles, they often say the original price is higher than a lot of these pieces actually are. Be mindful of that! It may not be the amazing deal they’re claiming. But I’ve gotten some good pieces and they’ve always been good quality in great condition. Update- they reached out to me with their return process. I don’t need to return anything, but I will note I received 2 items with small permanent stains and 1 sweater with a pull, all of which were sold under the listing “you may mistake it for brand new!” Quality control may be slipping. Buyer beware! Personally I would never buy anything with signs of wear, so this makes me think twice about future purchases.

too big for their britches, slimy marketing. what i believe started out as a great idea quickly turned into the unfortunate. As a sustainably conscious consumer I was at first thrilled with the thred up concept. I put all my no longer needed items into a bag(i didn't even mind the clean out bag fee) I completely understand and support, paying for a convenient service. with that being said, it is highly disappointing to see that this is not the same idea or concept that is being passed down to consumers. At the end of the day this is a thrift store that is online, this is a place where used and formally worn clothing items are being sold, but the prices no longer reflect that. This is not any longer suited and ideal for sustainability. There is no value in having this thrift store because it is meant to make money and profits instead of protecting the sustainably conscious consumer. Used pants should not be sold for 40,60 or 80$ The idea started with smart and good intention but quickly turned wrong, greedy and does not foster a sustainable mindset. We need to make thrifting affordable to the masses so that our society encourages recycle efforts, and environmental tactics.. Instead Thred up just encourages people to pay to get rid of their clothes and then banks off of their good deed. it is slimy marketing👎🏾

Very poor help. So I bought about $200 in clothing from thredUP I sat outside because I know I live in a bad area and my items never came the items said delivered but I never got them. So I went to them on their app on their poorly executed chat help and I got maybe a couple messages a day telling me that your packages were delivered here is the tracking and I explained them I understand that but I never got my items they gave me a run around for about a week and when I finally had to go through Paypal to get any sort of response they banned by account. Super scammy And I have contacted thredUP they gave me the runaround for over a week they did not actually try to help me they just kept saying over and over again that the items were marked delivered you guys refused to help me you guys I asked for was store credit equal to the amount that I didn’t get because I never received my items and I can’t tell you guys that and you kept saying that yes you did it was delivered and then you guys be in my account when I went to Paypal because you guys were in helping me and it had been dried out for over a week and then you been my account for it after I bought items Do your payment plan option that held onto my money and you guys didn’t send me anything and you told me my account was banned because I went through PayPal because you guys were in helping me you guys are scamy you scam people .

Never Need To Shop Anywhere Else Again!. I was just finishing high school and was starting to think about what to take with me to college. My book collection was a must have and my comfy pillows but when I looked at my closet, I didn’t feel very confident or happy in the clothes I had. I’m the kind of person who wears what they have because it works and most of my clothes then were Christmas presents or off the clearance rack. Nothing I really felt like a competent adult should wear. And then I found ThredUP. I could totally overhaul my whole wardrobe with quality pieces that would actually last me a long time at prices a future starving college student could afford! The only reason this app gets four stars instead of five is that there are something’s that can be improved on the website; such as the lack of waist measurements on skirts, only two pictures of each item, or the inability to search in the outlet section. But I think all these little things will be fixed with time and for now they have a wonderful customer service and return program!

Trying to do better for the planet. A few of the podcasts I listen to are sponsored by ThredUP. Intrigued by new services and since I want to support the companies that sponsor my favorite podcasts, I decided to give ThredUP a try. I admit that I was a bit leery at first because there’s something about used clothes that skeeves me out a little. But after downloading the app and browsing around, I found a few pieces that I liked and for great prices too. Fast forward to not even a month later and I already ordered from ThredUP 3 times! I’ve refreshed my closet and hopefully not contributed to all the waste that goes on with the fast fashion industry. Quality of the items is really good, and I found that if I just pop the items in the wash as soon as I get them, they’re ready to wear and no funky odors or anything. Buying on the app is very easy, as is keeping track of my orders and favoriting items. My one complaint is that I can’t order a closet clean out kit as I am a Hawaii resident, but maybe that’s for the best as I read that ThredUP is very selective in the clothing that they will resell.

Pros and cons. I love that this app makes second hand shopping so much easier by being online versus going to multiple thrift stores. I do wish that there was maybe a suggested for you section based on likes and past purchases but it is still a much more eco friendly way to shop. I did buy a pair of boots last year where the entire sole was coming apart so I had to pay to have the sole reattached and I was only refunded half the purchase price when I was told I would be getting a full refund. Customer service could definitely be better. I followed up a few times but never got a response. All in all I’ve made a few orders and have been pretty happy with what I have received. I did also expect to get a little more money for items I sent in to sell but I get that they are taking all of the pictures and storing everything so it is what it is. Just know if you sent thing in you will be getting pennies to the dollar. In conclusion, I support this app 100% . Sure there are a few things that could be better but over all I am reducing my environmental foot print and get to shop from my phone so I’m happy.

BEST CLOTHING APP EVER ??!?!. Ok so. I just want to start by saying I NEVER leave app reviews, even if the app entices me by some sort of freebie or whatever lol. But THIS app ?? Omg…What’s not to love? I hate hate hate online shopping, you have to worry about the material, sizing charts, reviews..yada yada yada 🤦🏽‍♀️ But I went ahead and tried this app one day and honey, let me tell you, this is the best clothing app I have EVER experienced. Shein, who? Fashion Nova, Who? ThreadUp, Yess! Sustainability? Yess!! Literally stop what you’re doing and get this app, like right now. The mission behind the app, and the packaging is just a wonderful experience! It is amazing! I got 16 items for 133$ !! Anddd on top of that, all of them fit and had great materials, So I didn’t have to worry about off, chinese sizing (looking at you shein 😒) I could go on and on and on, but I won’t. I will just tell you to experience it yourself. What do you have to lose? (Pro-tip: Get a tape measurer and take down your measurements for the most accurate fit for your products. Trust me, it’s easier than you think.😉)

Extremely affordable and perfect. For the most part, I like ThredUP and I think it’s by far the best way for me to get clothing cheap while it’s great quality. There’s just a few things that could easily be improved upon... 1. The measurements aren’t accurate... I’m not sure how they think they’re measuring correctly... but it’s far off and very iffy... I find it’s better to look up the brands size chart online first. 2. I’ve had a few really bad experiences where I got items with huge holes/tears several inches long in the fabric. Happened twice in a row and was really unfortunate and strange honestly, but, that being said, thredUP has always ALWAYS worked with me and given me a refund. They have an A+++++++ in customer service. They are superb in that way. I think it’s because of that, that I’m not too afraid to just go for it and buy from here, knowing that if there’s an issue with an item, they’ll work with me. I have to say that I’ve been on here for several years now.. probably around the time they were just starting ThredUP, and they’ve really stepped up their game. Even better sales, more promotions etc etc. ThredUP is so good for the earth and for those on lower income, or who just want to save on the planet and on money.

I love it!. I really love thredUP! You can find almost anything on it, and I have always been satisfied with my purchases. It is also MOSTLY really easy to use, at times it can be a little confusing. I would recommend this app to anyone, especially if they are someone like me how doesn’t want to spend their money on clothes! They have so many chooses and you can find things from a Lululemon skirt to a turtleneck! And, they also update their clothes all the time so you always have new chooses and find things that you didn’t see before and maybe the item you where looking for! The only thing that’s kinda annoying is that if you heart things in hope that you will buy them later, some one might put it in their cart and then you can’t buy it 😢, and also if you put something in your cart you need to buy it ASAP or it will be taken out of your cart. But of course, that’s what they have to do because they don’t have a restock of each piece of clothing! Anyway, I love it so much and hope that you will to and don’t have any bad experiences!

Avoid.. unless you’re selling. Wished I hadn’t used it.. Soo they cheat in return time it starts when you order NOT when you receive the package so your 14 days return is out of the package takes 12 days and gives you like a day and half if it arrives later @ night and you know Evening isn’t the time to open boxes after long work day. to open and try out. bought something that said “New with tags on” BUT when I received it.. there’s no tag and items looked used, worn. The purses were the same. Used. Basically paying higher prices for used when Ross, TJ MAXX would’ve been new.. and maybe cheaper too; people may have tried on things but is not same as worn/ used with their sweat, smell on.. and strange is bought a WOMEN’s Calvin Klein jacket but has disgusting smell of a man on it.. gross. Had to trash that. Much Money wasted. Tried their “Customer Support” and it goes nowhere. Also had 2 dresses missing, not included in my order.. tried to get these resolved with CS and no luck. Rip off!! 2 stars were the new Hollister jacket that was decent for the winter. I could’ve just bought that one. So caveat emptor! Maybe gamble and get just 1 thing you know is a steal deal but keep it limited /conservative.

Very disappointed. I can’t speak for buying clothes from this site since the reviews seem to be pretty positive about that but I got a clean out bag back in June and was told it would be processed sometime in July. That date came and went and I was met with radio silence from them only a status saying it was received , I contacted a few days after the date of processing and got a response saying that there were many many bags that need to be processed and my date had been pushed back farther which is understandable, small business maybe not that many workers and such so I let it go and waited for the next date and checked and once again was met with nothing but a received status and another push back date. I went back and forth with this company for about 4 months waiting for anything different and only got told my clothes were still being processed. I contacted again today and once again was told I would have to wait longer. It feels like this clean out bag was a bit to good to be true, I hope to have a better experience with buying clothes from this app because it is a very good idea and they do have a wide variety of clothes but still, extremely disappointing

Needs Improvement. I like ThredUp, but there is a lot of room for improvement. I feel like the descriptions of items should be more in-depth as I have received boots and a sweater in worse condition than described. The webpage and search features are awful when it comes to looking for a certain item. I feel like I’ll have to dig around and scroll for hours to find something specific. I have also waited almost a month or more to receive items. I don’t know how they can operate as a business that way, especially when it states the shipping to be much faster. Also one time they sent me the wrong size. I sent back the item and was given an 8 dollar credit. They didn’t even give the option to make it right. So with the 8 dollar credit I actually lost money because shipping was 5.99. I should have been given free shipping to make up for their mistake, so I didn’t loose money. I want to like this app so much, and I have found some great deals. But most of the time, I find all the negative things to really outweigh the good. I am thankful for the site as I have been able to update my closet, but even some of the prices for used stuff on here is awful too. I will still be using this site, but with caution. Sometimes saving a few dollars isn’t even worth it.

Like 50,000+ pieces for under $10. There are so many cute things on ThredUp. I love that you can organize your search by size, color, even what material the fabric is, by condition, if you want dresses, jackets, pants etc. It is SO convenient! say you needed only white cotton pieces for an art project? You could find a thousand things for cheap, in under a minute. I tell people it’s like a thrift store, but one that is completely customized so you don’t waste time looking through size XL pajamas… it’s my favorite place to get clothes. occasionally things aren’t correct, like the size isn’t what they said, or there aren’t actually tags on something NWT, but they’re processing so many pieces, I understand that occasionally things won’t be exact. On the inverse of that, you’re seeing exactly what you’ll get. So when you order something online ordinarily, the floral fabric (placement) won’t be what is advertised. With thredUP you’re seeing the exact item, which is cool ThredUp is great. I hope it’s always around. It’s a better option than buying new and doing fast fashion. But it’s even cheaper somehow

{insert comment about TU inserting without care of friction, preferably in the dark from behind}. I have been consigning with thread up for about a year now, the app has always been atrocious, notifications do not come when they are supposed to, prices and payout structure is change all the time, to even see your full menu, you need to go to cash out, so you have to keep a balance, then once you click cash out, you have to tap the upper left-hand menu button before scrolling down, or else you don't get that button back. I have put up with it, but recently, after doing everything in my power to make sure my things were sent to me, many items of mine were sent 1200 miles away where I have no chance of getting them, and in contacting customer support, again, for the same reason of ensuring my address was correct, items expired and magically completely disappeared from my account. Luckily they were in my recent's, and putting them in my cart comes out to almost $600. For my things I wanted returned to me, and explained to customer service that these items were about to expire. I just lost approximately $1000 worth of clothes shoes and purses, because of their incompetence and not following through with something they said they would do.

Great concept terrible execution. I will delete app.. I’ve given this app a fair try, but found it to be a huge waste of time and effort. I have yet to be able to add a single item to my cart to make a purchase. It’s always already in my cart (it’s not, my cart is empty), it’s already in someone else’s cart or someone else has “snatched it up.” If fact, I get all three of those errors in that order one after the other on every item when clicking on add to cart. Well, which is it?! On top of that, it will occasionally ask if I’d like to be notified when an item becomes available. This is what leads me to believe it’s sitting in someone’s cart who may never even purchase it. What a gimmick! I’m unsure if it’s a scam app full of items that have already been sold, or people are just permitted to load up their carts with items others want to purchase. Whatever the case, anything I try to add to my cart returns the same errors repeatedly. Nothing is ever available. If someone else snatched it up, why is it still appearing in searches to sell to users? A total waste of time and effort I could have spent somewhere else actually making a purchase. Great concept, terrible execution. It should be first come first serve. The first person to actually make a purchase should get the item. I will be deleting this waste of time app.

DO NOT SELL TO THEM. Not only is the pay out structure horrible, but you’re only allowed 7 days for the person to ‘accept’ the payout - which makes no sense. Why would anyone reject it? I gave you my clothes to sell, you sold them and then because I didn’t respond to an email within 1 week the money and clothes are completely gone. Why would you need my permission to send me money that I’m already expecting for your services? And what’s the alternative? To say no - you have my clothes anyway! I was really hoping this would work but it’s a complete failure as far as selling clothes thru this service unless you’re willing to accept literally pennies on the dollar for high end items and be ready to accept your ‘offer’ ASAP (after you’ve waited the 5-6 weeks for your bag to be processed). Or else you’ll be left with nothing. Never again ThredUP will you get my clothes - I’d rather take my chances at my local Platos closet at this point. DONT DO IT PEOPLE IM TELLING YOU NOW Update: they sold the most expensive item I sent to them - a brand new never been worn BCBG leather jacket worth over $200 and not only did they sell it but they gave someone else the money for the sale and every time some one tells me they’re going to ‘look into it’ they never get back to me. WORST CUSTOMER SERVICE EVER I LITERALLY HOPE THIS PLACE GOES OUT OF BUSINESS

Love it for Buying and Selling!. I have been using ThredUp for over a year now. I love it! I rarely buy clothes anywhere else now. There are so many unique finds by brands I love. The prices are usually great. (Keep in mind it is not ThredUp setting those prices when they are too high!) All of my items have come as expected and returns have gone smoothly. I have gone back and forth with over 200 items between selling, buying, and returning items. You do have to have patience to both buy and sell here. There are not fast shipping options. Other than fast shipping, I wish I had the option to cancel or edit an order after it has been placed. I also get a little annoyed with 1 hour cart times when they have sales... I have lost a few things I was planning on buying that way. I am sure they are equally a little annoyed with me for holding onto to stuff in my cart forever so that is fair. Overall, I love it and recommend it every time I get a compliment on my clothes from there which is often.

Really great service, but app hard to navigate. I really love this business model and the fact that the second hand clothing is being evaluated by a company rather than an individual seller, but I the app is difficult to navigate. Sorting is difficult because you can search by garment type but not specific style. Also, I would prefer if the categories were less gendered. I will say that as a fat person, this service is very accessible to me! I love shopping second hand but most thrift shops/consignment stores don’t carry good plus size items. buying things from ThredUP! That said, I really wish they would have more identifiers listed for the items. It is very difficult to find anything specific. For example, you can’t search by pattern or key words. The item titles are things like “Lane Bryant Casual Skirt” — doesn’t tell you anything about length, color, etc. I do really like that you can set your own personal sizes (both for clothing and for shoes) so you don’t have to wade through a bunch of useless items. Again, LOVE buying things from the app and have had great experience with the actual items I’ve purchased, it’s just that the navigation system really needs some work.

A few things could use some improving. For example, if you’re looking for something specific like “velvet dress” ….searching that term does not pull up velvet dresses. That doesn’t mean ThredUp doesn’t have any velvet dresses, it’s just that of the secondhand apps I’ve used (poshmark and Kidizen being the two other most frequent), ThredUp has the least user-friendly search system. I also wish there was a way to find similar items to things you like. So if I click on a top but it’s already in someone’s cart, it would be nice if I could find similar tops. All that being said, there is a lot of really great stuff on ThredUp and I think the prices are usually better than other secondhand apps. Plus, you can return things to ThredUp and in my experience, that’s not usually an option when you buy something from poshmark or Kidizen. Overall, it’s my favorite app for buying adult clothes. But if you’re looking for something specific (like a pair of shoes you loved and you want the exact same pair), then you’re better off searching other sites/apps.

Needle in a haystack shopping because size filters are too wide. I have sold many items on ThredUP. Payout $are not great but it is fun to shop with credit. Two app function improvements would make a better shopping experience: 1. Let the seller post a sentence or two about the item. A comment from a seller about fit, reason for letting it go, attributes of the item, or to correct something missing in the description could add info that would make me confidently select more items. Yes sellers could exaggerate, but buyer beware. Maybe help in making less returns. 2. I know my size in specific brands and I want to shop for that size in those brands. I enter that size and get “my sizes” results that are my size, in addition I get the next size up and all results of regular, “(plus)”, x, w. Please change the “my sizes” filter to be what I enter, then make a search option for “similar sizes” to include all those variations. I won’t buy a similar size online without trying it on, and I get hundreds and thousands of search results which could be cut down to a manageable list, if only I could filter for my size exactly.

Filter doesn’t reset. When I am trying to find clothes in my daughter’s size, instead of mine, the filter won’t show other sizes. I wear a large, but she’s a small or xs. The app doesn’t show any size that isn’t mine, even when I uncheck all the stuff that links to my size. I’ve told them this three times, but they still haven’t fixed. I guess they don’t want me buying for more than me? Update: I reset all of “my sizes” to my daughters sizes. Had to reload a few times, but it finally worked. All that being said, it shouldn’t be this hard. Second update: I figured it out! They keep directing me to an invisible “plus size” filter that’s hard to get rid of because it’s automatic and not deselectable in the filter menu. Also don’t bother selling stuff with them unless you buy very high end (read expensive) stuff. I gave them stuff with the tags still on and I still haven’t made enough to cover the shipping charge. Also, they mislabel things. I have some blouses that I used to wear to work (I wear scrubs now) that I shipped to them. They labeled them “athletic wear”, so a month later they still haven’t sold. It’s a waste of time and money. I’d rather donate to my local church.

Nice idea but poor QC and getting pricier. I have been using ThredUP off and on for years both with the clean up service and purchasing from them. I’ve seen them offering less and less for your clean up items, increasing free shipping limit, and now charging restock fees. Charging shipping is fine but boy do you need patience! It takes over a week shipping within the mid-Atlantic and what you get some time (I’d say 1/3 of that time) is not what was described (measurement and condition). That’s beyond frustrating because it’s not like you can exchange it. Even though they refund fully for the item, you are still out the shipping cost you paid. Also, my other problem with them is the condition of the items that show signs of wear, whether it’s gently used or with minor flaws, they ought to show them in the pictures, especially when they are now charging restocking fee. I’ve purchased something with minor stain as advertised that turned out to be right in the front and obvious but not show through the low resolution pictures. Shoes, they ought to show the wear of the soles. With all that said, some times you do find incredible deals like getting designer jeans and shoes significantly discounted. But for regular brands, I think they are charging far too much.