Ee444 - Best way to Park in the big city
I'm in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I've used it close to 10 times now and trust it enough to pay in advance. It's great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The 'Early bird special' if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time.
Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy.
So here we have a great idea, AND it works!!!
Dominick samuel - They work with tow company’s to rip you off in the kindest way
I have been using spot hero for years and it seems I keep running into the same issues over and over again. I will select the time closest to when I arrive ex9:55 am I get to the parking lot I book for 10 am and Leave my car by 10. I select the correct time and exit time. I place book and double check. Still is correct. I check again after finding out my car was towed it moved my reservation to noon, the tow company acknowledge that is was an issues that happens to their towed cars a lot. I got lucky a few times as I knew the lot manager and they were kind enough to either call or let me know instead of towing. This issues has happened over and over again multiple times, each time no resolution , just “we will look at the tech side” it’s beyond frustrating and has cost me more money than I’ve saved in my time with this app from paying the fees at garages for “incorrect parking time” yet the app shows proper time at time of booking and payment only later to show a different time. This app has cost me money, caused me to be stuck in a garage trying to figure out why the parking ticket I used to get in won’t work on the way out, having to pay a lot attendant for the same reasons. I’d recommend using the meters as this app does not save time and money
Bbaydu - Great tool but should allow rating parking spots
It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible.
Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.
Serafranpia - Big time scam
I just wrote a lengthy review and it doesn't seem to have posted. Basically, I should have sorted by "most critical"'reviews before choosing to use it. My experience mirrors so many others. Lots do not honor your "reservation", in fact there IS NO reservation, I was told. Actually, I was yelled at, both in drop off and pick up—the attendant was furiously ranting that SpotHero and any other app mean squat and that they to not reserve. They if they're full, they're full. Also, I was seriously overcharged my SpotHero, who claims to give half off. The garages listed prices were much less than I paid via SpotHero and SpotHero charged me the night before, when it booked the fake reservation for me. They charged me for the full price, even though I ended up being done in half the time. There is no way to adjust got real time parking lot use. They charge you for your estimated time there. But I'm sure they would have a way to adjust up if you stayed longer. In any case, this is a scam and a half! Never again. Just go into the city, find a lot and pay their prices. You will likely be paying a whole lot less. The good reviews have GOT to be mostly fakes!! Purchased! Or from people who don't know better, or from a few lots who maybe honor this and other parking apps.
Gbean32 - Used their spot, got a ticket, they ignored me
We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.
Dang disks - The System was broken at the garage so I had to pay out of pocket and never got refunded.
I parked in a garage I had parked at a few times before using SpotHero, but this time when I went to leave the meter was broken and wouldn’t scan. I tried calling customer service and was on hold for 30 minutes with no answer tried three more times with no luck and needed to leave so I figured I’d photograph everything and get refunded. Paid the $25 for lost ticket and submitted my claim to SpotHero. I get passed around between representatives for months trying to explain the situation and starting over and over with no luck. They credit me $15 and I say no I don’t want credit I don’t use this app more than once a year and they say ok cool we will refund you. Instead I get another new person who says you’ve been credited and I explained yet again no please I don’t want credit. At this point I knew I was never getting my $25 back again and figured this is some weird thing they do. Even though it says if a problem is with their machines you get refunded the cost. Overall the customer service was appalling, the system they use is bugged, and you will never get refund if you have to pay out of your own pocket.
Staticv0id - Don’t Forget About (My Reservation)
Everything was working fine until my usual garage got full, and had to book at another garage. The reservation I made let me get into the facility. But when I went to leave, the reservation disappeared from the app and I could not get out automatically. Happened at two separate facilities. Called the app help line, but it was after hours, so I got a voicemail. Had to pay full price to get out at the first garage, and at the second, an attendant was able to help look up my order and let me out. Not a good look.
Edit: As a response to the developer, I have reached out to your customer service folk each time I have had an issue, but they have been unable to help in any substantive way. I have mentioned this issue to them, but it seems that went nowhere. As for account settings, I did not create an account because I am able to pay for parking using Apple Pay. If you require an account to maintain consistent order tracking, I suggest making that mandatory in the app. I have switched to a competitor app and I am no longer experiencing these problems, even without an account.
Emilyb1222229 - Terrible Service and App
Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone.
Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.
Kjtvtraveler - Awesome App and Customer Service
I cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well.
Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded.
When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen.
Adityagi - Terrible app
So the only reason I am giving the app 2 star is because I dont have any other alternative at the moment. I have always had some or the other kind of issue while using this app. Most recently, I was stuck in a snow storm and could not go to take my car out when my reservation was ending, hence I wanted to extend it. I n the app there is a button to extend, for this particular garage, but when I tried doing it, it through an error. I called customer service and they told me this garage doesnt accept extentions. Why do you have the extend option for this garage if it doesnt accept it. This is basic app design. Now either I go in a snow storm and take the car out, or pay the garage extra fee, which btw spothero customer servic has no idea how much it would be. I mean you are working in collaboration with the garage companies and dont have such basic data. Thats terrible. The whole reason why I am taking so much time to write this review is because I am so so frustrated, and I hope someone from the customer service team will read this and realize how bad of a job this app is doing.
Bambambambambbbabshshhs - Difficult to use and awful customer service
On multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response.
As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application.
Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again.
Emm0493 - Customer service is a joke to them
While enjoying a weekend in downtown Chicago we reserved a spot that ended up not even being available, so my boyfriend ended up finding another and was told that he would receive a full refund credit to his account and thought it was resolved. A few nights ago we went to use that credit toward another spot downtown and couldn't find it anywhere so he called customer service and was told that the refund had gone onto the original card that was used. Running late to where we were going we got off the phone with the representative figuring again that it was resolved, but when he checked his bank account the next day to make sure it was in fact back on the card it was not. He's now been dealing with customer service the last week and a half to resolve a very seemingly simple issue that should have been fixed over a month ago. Reading other reviews I can see that this has been an issue for a lot of people and hopefully something spot hero can work out. All I have to say is use this app as a last resort if you don't like dealing with disorganized customer service.
PABrown91 - Terrible app
I used this dumpster fire of an app once to get parking in Philly. I pulled up to the lot the spot was in and saw on their sign that their price was about $3 less than what I paid. Mildly annoying but I thought “hey I’m not gonna let a few bucks ruin my night.” So I pull up and the attendant parks my car. I’m walking out and I (thank god) over hear someone else saying to their friend “well they close at 11 so I guess we’ll just move the car then and go back.” Since my reservation was past 11 I spoke to the attendant again. He told me that the lot “closed at 11” but he was “planning to leave by 10:30” and according to him any car left in the lot after that is moved to a “secured location” for the night.
Now I understand some of this isn’t particularly spot hero’s fault. But they clearly allow reservations to be booked in spots without having a system in place to check if that reservations actually possible. They also allow for parking in some sketchy spots. This app is a neat concept but there’s definitely bugs to be worked out.
Also they spamf@&k your inbox like crazy. So def use a secondary email to sign up.
Calla1996 - Not worth it!
We paid $18 for a garage in downtown Philadelphia in order to avoid the haste of finding street parking. We arrived at the garage and they turned us away because we didn’t purchase through them directly and they were full. I showed that my receipt with SpotHero and they told me that they won’t honor it since they were full despite me booking it the day prior. Got out to talk to the guy and he told me to be careful the app because it solicits places that are not actually available, like the one I had picked and paid for. EXTREMELY upset and will NEVER use spothero again. I ended up being late to my broadway and having to pay a ridiculous amount for parking. Worst app ever.
Update: called into spothero and was helped by a girl named Emily. Emily was extremely helpful and not only refunded my $18 but also for the parking I had to pay for on top of the $18. She was very apologetic and made right of the situation. Changed my 1 star to a 3 Star for the excellent customer service I received. still a little hesitant to use the app, but they definitely made right of the situation.
Sandrobarros! - Parking full
Unfortunately my experience was bad, I chose my spot, paid for it and when I arrived it was full, the guy in there just kicked me out the parking lot, and said I had to apply for a refund, which I did, customer is very good and they promptly tried to help me and issued a refund, thats the reason of my second star.
The thing is, they said to me that in case of a full parking lot i could call them for reallocation, this seems nice in theory, but in real life thats a nightmare. It is you trying to call them, while a guy kicks you out from his parking and cars honking behind you, and you have nowhere else to park.
So as advertised that you GUARANTEE your parking by paying in advance is a lie, you don’t guarantee anything, it’s a shot in the dark and if you fail to park, you will be screwed to find someplace else, because you will be unable to search on spot hero or call anyone because you will have to be driving.
Bottomline: you are best trying to find street parking for free by the residential areas of NYC, it’s hard but you don't have to go through this nightmare that I did.
Dave&*( - Scam!!!
We used Spot Hero for the first time in NYC over the holidays. Made a reservation in midtown. When we got to the garage, they told me they were full and would not honor my reservation. Spot Hero had already charged my credit card for two nights for approximately $80 ($40 per night). I contacted them and they told me to find another garage. They would reimburse me the difference. I ended up using the valet at the hotel and paid $60 per night ($120 total). I sent them the receipt. Since they had already charged me $80. I expected them to reimburse me $120. Of course not! Instead, they credited my card the $80 and said they would apply the additional $40 to a future parking reservation. I will never see the $40 because I will never use them again. They lied to me about the reimbursement. I don’t deal with dishonest vendors. If they charge your card at the time you make a reservation, you expect the reservation to be honored. What’s the point, especially in midtown Manhattan.
Thank you for the canned, uninspiring, and uncaring response to my review. I’m sure your response was truly sincere and heartfelt (not!)
Dave Toomer - Customer Centric Parking
I made a reservation for the first time with a parking service e and was skeptical about doing so. One was it going to be a safe option and two, the flexibility of making changes including cancellation since you had to pay up front. After reading reviews for Spot Hero and seeing pictures a of the garage, I became confident that this would be a good choice. The sign up and reservation was easy and they made I. Clear you could adjust the time as needed before you arrived. The value was there - $50 for two nights in NY vs $100 paying at hotel or other parking in the hotel area. As it turns out, I did cancel as we decided to take the train. I was able to cancel and immediately received my full refund. I will definitely use the next time I decide to drive to New York.
Ivanpres - Two very frustrating experiences
I like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it.
OreoUM - Genius idea... great concept, just needs a small tweak!
Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure.
My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn't) don't gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we're trying to make the hotels shuttle for a ride to the airport. It'd be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don't have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that'd make your app stellar!
Shelby Henry - Will never use again!!!
This past weekend I was in Milwaukee, WI for an event at the stadium and I paid $40 for parking on the app. When I purchased the parking spot there was a note below the information that said something along the lines of “on event days we can no longer guarantee you spot if you do not arrive an hour earlier than the event start time.” I arrived at the parking lot at 4:45 because the event started at 6:45 and my boyfriend and I were going to eat dinner and walk around some before the event. When I arrived at the parking lot I realized that the lot was not monitored and there was no way to save my spot. It was simply a lot where you parked and then paid for a tag for your window. I paid $40 for nothing and was not able to cancel my payment or get refunded. I then had to pay an additional $20 in cash to park in a different lot that was much further from the stadium. We also lost our reservation for the restaurant because of the extra time that it took to find parking and the additional walk time. I will never be using this app again and I would give it 0 stars.
K Mahoney - Inconvenient and stressful!
I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward.
Tiff327_1 - Overfilled lots, but superb customer service
We booked a monthly spot in the Bronx, but upon showing up were told that they wouldn’t honor our reservation because they didn’t actually have any monthly parking spots available-we had been sold a spot that didn’t exist in a full lot! The manager said this happens frequently with SpotHero and refused to offer any assistance. We paid for overnight parking and I called SpotHero the next morning to complain. They were very concerned and took all the information down, refunded me the amount we paid to park overnight, and paid the difference for me to park in another parking lot nearby (over $100 difference in the monthly parking price-very generous). I did ask the representative to call the parking lot first and make sure the monthly spot actually existed this time. They did so and took great care of us, but even so I would be very cautious in using this app. Three stars for GREAT customer service, but questionable availability issues.
Meaganwolfe - Poor customer service
I booked a spot by my work yesterday. The gps does not bring you to the garage when typing in the address it’s listed under- this isn’t the first time that’s happened, but I absolutely could not find this spot. 20 mins late to work and out $60 on parking since I also had to pay for a different garage at $42 for the day. Customer service was horrible-
I called them on the phone and the woman pretended to be so helpful. Said she could refund my reservation and get the $42 reimbursed once I sent my ticket.
I then received a follow up email from her with a completely different story- offering only SpotHero credit as a “favor” which was laughable because you can do that on your own in the app- I didn’t need them for that. It was no favor.
They never reimbursed the $42 either, never even spoke of it, and now I’m stuck with $23 credit I refuse to use for how horrible the experience was. Why pretend to be helpful and offer things you won’t actually do just to seem great??
I also reserved a garage once that claimed to valet your car on the SpotHero app.. they actually made me self park against this rocky wall that was on a tight curve AND on a hill. My car is worth too much for that to be acceptable especially when their listing on the app is so deceitful. I reached out to customer service about it and they never did anything- the lot still makes you park that way and the ad still says valet. I’m over this app and will be using a competitor now.
Lrm5248 - Excellent Customer Service!!
During a recent trip, I used SpotHero to reserve a spot in a parking garage. When I returned to the garage four days later, the garage entrance and exit were completely torn up and the garage was locked and posted with signs saying all vehicles had to be out by 6am that morning. As a result my car was stuck in the garage for four extra days, my parking ticket was charged four extra days and I needed to find lodging for another four days before I could get to my car again. I reached out to SpotHero, who was not made aware of the construction but the parking garage company, and they reimbursed me for the extra parking fees and what I paid for an additional Airbnb. They also gave me a $25 credit in the app to use in the future. I will definitely be using SpotHero again!!
Agf2199 - Fullmercityguru
App is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work.
Mlovato1970 - Seems like a scam!
We reserved a parking spot through Spot Hero for a Rockies Baseball game in downtown Denver. Not being from Denver, we had to use our navigation app to get us to the parking lot. The address that I imputed into our navigation took us to a spot where there was a large building with no parking lot to be found. Thinking I made a mistake in putting in the address into our navigation, I tried again, nope, I imputed it correctly the first time. We ended up having to find another parking lot and paid more money. Here is the first kicker, I tried contacting Spot Hero off their contact page for a refund the moment we got parked in our new parking lot. Their contact page claims that they will respond within 24 hours. I am on day 3 and have not heard a thing and still no refund. The second kicker, our friends that we are going to the game with also used Spot Hero and had the same exact thing happen. Maybe this review will prompt a response, but I doubt it. I would stay as far away from this scam as possible!
Adamwilson301 - Waste of time and money I’ll never get back.
Spent 18$ to reserve a spot using this app in Long Beach . When I got to the parking garage they had already sold out all their spots to cash paying customers. There is no way to dispute a ticket or claim you have to hope you can get someone to listen to you and maybe reimburse you via email or call your bank and dispute the charge.
Major MAJOR inconvenience, instead of showing up to the event early and finding parking I relied on this app to streamline things. My party and me ended up wasting well over an hour trying to find spots for our cars and ended up walking much further than the parking garage we reserved. This of course had us miss about 2 hours of the event and be out 18$ in parking (just for my car not including my buddy who paid 11 for his car and my other buddy who paid 7$. These jerks oversold and got 36$ just from my party. They probably raked in hundreds or thousands from other people who won’t fight or complain for a few bucks.
Very crappy situation that kills a night and ruined the moral of a party.
Moonchild59 - Book with Caution
I made a parking reservation on the app and found out the lot was full upon arrival. What is the point in making a “reservation” if they don’t guarantee it? I was pressed for time and I couldn’t find a place to pull over in the area (downtown during rush hour) to call the company. I ended up finding another lot on my own that was $3 more. I was annoyed but prepared to simply request a refund through the app but they don’t give you that option. You need to call or email the company for a refund. I called and spoke with a rep who then emailed me and instructed to send pics of my receipt at the other parking lot. I did so and respectfully expressed my displeasure at the whole process. I sent another email the following day to check on the refund status and heard nothing. I called the company again today since it had been a few days and was immediately refunded and given a $10 credit which I’m not sure I’ll even use. Overall, it’s been a big waste of time and the first person I dealt with failed on customer service.
Aberg - Lot Descriptions Aren’t Reliable
SpotHero is often a convenient way to reserve affordable parking, but one bad experience has me looking for alternatives. I reserved a space in the app and proceeded to the lot. There was only one space remaining but it was marked as a compact car space. The app description specifically says you can park anywhere that doesn’t say “reserved”. Since I was late and the app description makes no mention of compact cars, I figured I was Ok. But I still pulled in as far as possible and ensured I wasn’t impeding traffic (Subaru Outback). That didn’t work, and I got a ticket. Oh well. SpotHero’s customer service didn’t respond to my initial email but i was able to speak to someone by phone. They were apologetic and polite but only refunded the initial parking fee. That’s fine, but I’m now suspicious of whether my “reservation” really counts for anything and whether I can rely on the app’s lot descriptions. Paying this ticket wipes out months of whatever “savings” I’d accumulated using SpotHero.
Joespañol - Awful Customer Support and Shady Garages
Some of SpotHero’s partner garages in NYC are shady at best. The fine print is confusing and at times incorrect. For example, I signed up for a one-month parking space at a garage downtown and the garage charged me an additional $30 service fee, then *saved my credit card* and automatically reenrolled me in a monthly $500/month plan and charged the credit card they saved. When I contacted the garage, they insisted they informed me when I paid the $30 fee on my first day in the garage.
SpotHero ignored multiple emails and never followed up. Their customer service was absolutely useless. They neither sided with me nor the garage, they simply played dumb or refused to respond. Horrendous customer service. I saved the unanswered emails and submitted them to the Better Business Bureau.
I disputed the charge with my credit card company and the Better Business Bureau and was able to recover the $500, but SpotHero was of NO HELP and I will certainly not be using them again.
New mom shopper - Rude Customer Service does not compensate for convenience
I’ve had such a mixed bag dealing with spot hero. I want to say the concept of reserving your parking and managing your reservation yourself from within your app is wonderful. I unfortunately have had an incredibly Luke warm reception from the customer service team, specifically Rainey today. I personally don’t care if this product makes things a little more convenient for me on some days when I need to reserve parking. I have a feeling I am in the minority but I do not need to be treated rudely or talked to in a condescending manner when asking about certain features of the app, like commuter benefits.
Thanks for making it a little easier for me to think twice about using your service! I’ll just pay for the monthly directly with the building Instead and be done with spot hero for my commute.
LIRR convert - great app and services
I have used this app multiple times in the last few months and have chosen to drive into the city over taking the train simply because of it. I have gotten great parking spots at excellent prices and have been able to travel on my own scheduleWithout having to rely on the Long Island rail Road which is almost as expensive as parking &I don’t have to listen to some crazy person wrapping for an hour and a half train ride because nobody wants to tell him to be quiet!The garage on W. 44th St. had the nicest attendance of any garage I’ve ever been in and they had my car available immediately which was excellent.
I highly recommend this app for anyone looking for a spot and will continue to use it myself!
Stace469 - Rams Parking near LA Coliseum and Anthony
My son & I have had a few opportunities to attend sporting events around the country. For his birthday, I got tickets to his favorite team, the LA Rams and quickly realized that parking near the coliseum was a nightmare. And if you aren’t a season ticket holder, you’re out of luck. Taking the metro link would mean 1/2 the day on the train getting into downtown. I lucked onto Spot Hero and found a lot 1/4 mile away from the coliseum. So I booked it. And Anthony was AWESOME! So kind and made sure to aske our plans for the game so he parked us appropriately. He was helpful getting us out of the lot AND gave us easy directions to the freeway. If I return to an event here, I’ll book again and I’d highly recommend him to others. I’ll be using this app again for other events and travel!
Arturo Madero - This doesn't work at all
Looking for cheaper parking at American Airlines Center in downtown Dallas I came across SpotHero. I reserved a spot and got an email with a reservation ID. The app also provided the redemption instructions.
I drove to the parking lot and when I tried to redeem my reservation I got stuck at step 3. At the payment machine there was no "Coupon" button or any other option than paying cash or credit. I tried calling the phone number listed. The app says they take calls from 6 am to 11 pm CT. I called around 7:45 pm but couldn't get to anyone on the phone. Since I was running late for the game at this point I decided to pay on the spot again at a higher price. I sent a couple of emails through their app requesting a refund but haven't heard anything back from them. This is a complete joke. As a company you should at the very minimum make sure that customers will be able to redeem their reservations before selling spaces at a lot where you don't have the proper machine to do so.
Als107 - Updated review
I had given this app a 1 star review..
- I prepaid a reservation
-was turned away when lot was full
- was refunded in app credit, no option for cc refund
- I was extremely displeased
While I understand it’s difficult to ensure a local lot honors the reservations, I think that needs to be addressed. I almost missed the show I drove into dc for, because I didn’t anticipate having to scramble for parking on a Saturday night.
I, along with many other cars with prepaid reservations, were turned away because the lot was full.
If my reservation is canceled due to reasons other than my own canceling, I should have the option for full refund to my card.
With that said, Bianca, a customer success hero at SpotHero, was top notch. She was patient, empathetic, and extremely efficient in helping me resolve my concern.
I will give SpotHero another chance moving forward.
Suggestions: work on partnerships w lots to ensure your customers are getting what they expect from the service.
Offer full refunds -not spothero credit- if a reservation is canceled outside of the customer’s control.
Promote Bianca to director of customer success heroes. Seriously.
Bianca gets 5 stars all day long.
DealBreaker777 - GREAT Customer Service help against tricky Parking and Refund policies
3 stars for app,
5 stars for customer service. Call them if you have issues!
My partner and I had an issue with parking details coming in as tourists in Chicago. Figuring out where to park for our hotel was one thing among information overload. We were advised by our hotel receptionist to use Spot Hero for parking at a nearby garage due to the most competitive rates. However, we missed that we were unallowed entering and exiting the garage until we weren’t allowed back in. We paid from Thursday to Sunday at $83 but left for tourism on Friday, and we’re devastated to think that we paid $83 just for a day.
We called customer service and had a delightful experience with service rep Debra, who was really invested in helping us get a partial refund given the circumstances. She vibed and empathized with us really well, made our night, and fought the system to get us a $55 refund!! :D
The only constructive feedback I have for SpotHero is that it sounds like the protocol for a customer service rep to get customers a partial refund could be less rigid, and more intuitive.
It might also be a helpful enhancement for the app to directly recalculate the invoice if the customer leaves their prepaid period early.
Ellip50 - Don’t Bother
The only good thing I can say about Spot Hero is that it was easy to cancel. When I went into the hotel with my Spot Hero reservation, expecting to be directed to their garage where their App indicated I would be parking for the 12 days I had reserved a space, I was told that since I would be gone for over a week, I would need to park in a department store garage two blocks away and that there would be an attendant who would bring us back to the hotel to catch their airport shuttle that left twice an hour. As that meant that I would miss the shuttle that was leaving in 15 minutes, I expect that would have added an hour, (not to mention the inconvenience of dragging two heavy suitcases from one shuttle to another), to the time it would take to get to the airport. So I cancelled and parked in the airport lot. The $36 I would have saved was not worth the hassle and time associated with taking two shuttles to the airport and parking in a garage that I felt was less secure than the hotel garage.
RK Chicago - Happy Chicago Customer
I've been using the app for a few years now and have been very happy so far. I've found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it's important to check the start and end times to make certain your desired time frame is covered. It's easy to edit the default entry/exit time, and it's easy to dismiss that feature and just book parking as you would normally. I've been able to change entry and exit times after my initial reservation when needed, and not had a problem so far.
Spewsy - It’s good enough but not great
I like that I can book daily parking cheaper than at the gate BUT it’s a cumbersome website and app for something fairly simple. Examples:
- I can’t book or search monthly parking on the app or the mobile website.
- I can’t easily search monthly parking that might be coming available. It should tell me future monthly parking options and say “available on x date”.
- I can’t book daily parking for every Saturday (for example) without doing it manually. There should be a repeat option.
- When you search monthly parking it displays a phone number and says they love to help. The guy on the phone just did the same search as me and no additional help whatsoever.
- I sent in a message via the support center and no one ever reached out to me.
- I tried entering a $10 off coupon but it’s only for first time users and I’d grumpily already booked parking the night before. Bummer.
I do like the prices and it’s worked fine on every booking. I like that you can cancel last minute, which I’ve used a couple times when it’s snowing and I decide to work from home. I just wish they had more support and functionality.
Jaysone950 - Awful cancellation policy
I couldn’t cancel my reservation after I paid for it. This was my first time using this app (and probably my last). My reservation was from 12:30p-3:30p. By the time I downloaded the app, created an account and entered my payment information, it was just passed 12:40p or so. I then realized the garage I chose was too far from my location but your app only has a 1 minute window to cancel from the time of the reservation not the time of payment. I never used the reservation but they kept the money. I would've liked my money back and they have to make the cancellation window bigger in case something happens. Or better yet, if a reservation isn’t used at all, the customer shouldn’t have to pay for it. Simple.
Memanguy - Convenient and great customer service!
This app has given me peace of mind knowing that we will have a place to park when we reach our destination. Last week, we used it to reserve a spot for a baseball game, but when we arrived, the street was closed off to traffic. We ended up parking at a different lot and spending $10 more than we did for our reservation. Wasn’t sure whether I would receive a response from customer service, but I was pleasantly surprised to hear from them the very next day. They refunded the payment for my SpotHero reservation and gave me a credit for the $10 difference. I’m so pleased with how this situation was resolved and I will continue using SpotHero for all my parking needs. Thank you!
Klove830 - Overbooking
Overall I am very satisfied with the SpotHero hero app and program! However depending on what time of year or what day of the week you choose a spot in Manhattan for example, you may not always have a space available! This was the case for for me several months ago when I took my wife into Manhattan for a very important follow up appointment at Memorial Sloan Kettering and was turned away from two garages each of which I had previously booked a SpotHero reservation! Needless to say it was very frustrating and I had to drop my wife off and allow her to walk to her appointment alone in a strange neighborhood! This is unacceptable!I am hoping this will not happen in the future in the meantime I continue to use SpotHero and hope it will continue to serve me well.
PrincessMG - Never go to the city without reserving a spot!
I was VERY skeptic about this app at first. I’ve used this app MANY times with my husband every time we go into the city, and only ONCE (when I went by myself, of course) has it given me an issue! I ordered a spot for $10, and the garage was closed. The alternate entrances all denied my entrances. So with my frustration, I bought another spot for $20 for over night, (better than paying $55 for overnight). That one worked, no problem! After getting in, I addressed my issue via chat about my $10 spot and the next day, I received an email saying my return was processing already and that I should get my money back in 5-7 business days! Awesome and quick customer service!
Nogood117 - Worst experience
We booked a spot near wrigley field for the cubs game. We got to the lot and they were full.. (even tho we reserved a spot) we called the help line and they were very nice and booked us a spot near the field and said they would cover the additional charge... we spent 20 min getting to the spot because we were driving around wrigleyville to find the spot was taken... we call back and tell them the spot was once again full... then they gave us a 3rd spot to go to which took us an additional 30 min which was close to the field... and guess what.. that spot was also taken.. so the game started an hour and a half ago and we still didn’t have anywhere to park. Finally we just decided to park at a lot we could find and ended up walking a mile to the game and got to the game in the 5th inning. We were extremely upset as this was a rare occurrence that we could get a night out.. I will NOT use them again... VERY disappointing
Melody_mom - Too Many Pop-up Ads
I have used this app several times in New York City and in Washington DC for the same two garages, and have not had any problems having my reservation honored at those places.
My main complaint has to do with the app sending push notification spam to my phone. I went into the settings and changed it so that notifications would NOT send push notifications. However I still get pop-ups constantly on my phone with this app. It’s the only app for which I get such notifications. For this reason I am deleting the app. It’s not worth it to get these constant ads. Very annoying and disappointing! I get that you’re just trying to drum up business for your company, but I live in a suburb. I don’t need your app unless I’m going into a city, so there’s absolutely no point in sending me constant ads.
Treasybear272 - Poor Communication with Affiliate Lots
Great and easy to use app!!! The customer service is really amazing and fast as well. Unfortunately I have been ticketed twice in one week for not having a receipt on my car even though spot hero confirmed 3x that its not necessary for me to have one in order to park in that specific lot. It seems as if the affiliate lot either does not have access to spot hero reservations or they just cant be bothered to check. The last thing I want to do when I get out of work is dispute a ticket that I should not have gotten in the first place. I would recommend selling Spot Hero bumper stickers or some sort of tag for the customers that do not have a printer at home. Overall I really enjoyed the service and convenience until the consecutive tickets. Wont be using the app anymore so I’ll just add some time to my commute to find other parking accommodations.
"Mr. Fast" - Worst service EVER
If you like getting your car booted after paying for a parking spot please use this app.
Hours were spent waiting for the boots to be removed, $70 removal fees, and then also told by the garage to pay them to park ($50) or my car would soon be booted again. This does not include the $15-$20 spent on spot hero parking space for the day.
Long story short I came back to my car and found two wheels booted. Because I paid for a spot the spot hero support team told me I would be refunded.... well two months later, a long email chain later (I followed up over six times to receive an answer then had to call in (another hour on the phone) just to get to a resolution) they will not be refunding me. Primarily due to the reason that I did not let the valet workers park my car.... there was no valet stand and if you are like me you don’t like other people driving your car in the first place.
It is a shame because I spend hundreds of dollars parking downtown each month- you think a large company would be kind (or smart?) enough to refund my $70 booting fee as they make that in profit off of me in a week or less. Now I will gladly pay double for parking just in hopes these thief’s go out of business. It’s not even about the money- it’s the point.
If I could give a negative star rating I would. No one I know will ever use this app ever.
Scottyld - Pay TWICE the price
Used it yesterday for the first time. Paid $26 dollars for a garage on the weekend. Seemed fine so I used it again for parking at the same garage today. Before I took out my phone the attendant pulled up the parking amount for the weekend and it came up $15. I asked “wait, the price on the weekend is $15 dollars?” And she answered “yes it’s always been $15 dollars “. So I paid $26 dollars using the app for a $15 dollar spot. Decided to do a test. I park at this garage almost every day during the week and it’s $27 dollars. Put the exact in and out times into SpotHero for Monday parking and it’s price was $50 dollars. Almost double the amount. Should change the App name to PriceDoubler.
*******I must say their customer Service is Excellent. When I called to complain about being over charged Kathi immediately credited my account for the over charge. I added a star for that reason ********
Hellogeemac - Very Disappointing Experience
I liked the idea of SpotHero a lot, but when we got to the parking lot that I had reserved and paid for, the parking lot did not exist. It looked like the parking lot had been closed for some time. We drove around a couple times to make sure but after realizing the parking lot wasn’t open, I immediately called a representative from SpotHero. While he was extremely helpful and apologetic (and helped book another parking lot for us), I was very disappointed that SpotHero did not catch this error earlier, as this caused a lot of stress. We came to the city for a concert and we were almost late to it because we had to spend extra time figuring out our parking situation when I wanted to avoid this from happening by using SpotHero. We were lucky that we left a little early so we didn’t miss the concert, but unfortunately, I am not sure I will use this app again or recommend it because of this poor experience.
Mylimeheaded - Ripped me off, customer support not helpful
I was on vacation going to a baseball game , I reserved a 10 dollar spot to park a few blocks away. It turns out there were plenty of spots for that price available nearby but that wasn’t the issue as I had used this spot before . I tried to input my make / model / and license plate number to the app numerous times before and during parking but was receiving an error. The help feature of the app said if this is the case to pay for parking on site and that “We Got You” . So I paid on site which was 15 dollars. I had screenshots of the error as well as a picture of my receipt which I emailed customer support . I got a response asking for what time I left the spot , which I told them . After that they stopped responding to me . The experience was way worse than the 15 bucks it cost me . Disappointed in the customer service for this app.
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Nish0000007 - Great app
Damm cheap parking in downtown Thanks .. great app and easy to work with Great option to extend the parking remotely 👍
LAAB1969 - Toronto - Amazingly easy
I had decided to attend a concert in downtown Toronto. I try to stay away from the city if I can at any cost. After finding out my usual mass transportation park the car and take transit no longer existed I made a Google search for parking.
I must admit it was a summer Sunday but there were several events going on like the Blue Jays, The Ex and so on. SpotHero came up on my google search. I tried it as I wanted a confirmed and reserved parking spot. I got a prime location (TD towers) for under 20.00 after taxes.
I was concerned that even though it said Canadian funds they would charge me US dollars like some other apps but nope all Canadian funds. And they provide directions just follow them we ended up in the wrong spot the first time but we had to drive around the back of a building to get back to the front.
Highly recommend and I will be using again to see another concert in the fall. Thanks SpotHero!
Hickmangta - More Zero Than Hero
Used this app for the first time to get Toronto parking around Yonge and College. Managed to get a spot on Elizabeth St only to find after the purchase that the spot does not allow for SUV, Minivan, or trucks. Convenient that this disclaimer only comes up after payment and not during the search. The app asks for vehicle details but does nothing with it. BTW I went down to the lot and it was full or large vehicles so once again no homework and terrible user experience. As for pricing, most green pea parking and private unmanned lots have a $8/day option so found this application offered not Hero but Zero value add. I walked by two lots closer to where I needed to be at $8 for 12 hours of parking. Did a quick search on this organization and they seem to have a heavy focus on engineering talent, may I suggest you find yourself a decent product manager? Without much thought I can imagine several ways to improve the end user experience on this app and strategy to grow revenue.
Adibchy - Perfect parking experience
✅Easy to compare prices
✅Detailed instructions for parking spots
✅Cheaper than public spots
Eee2372 - No customer service
I sent them email twice to try to resolve my issue but never got a response from them.
Mannycello - Needs refining
Spot Hero, don’t have us use the filters to find a spot that allows in-and-out privileges, then pay for a spot, then find out that it doesn’t.
DMorgan1993 - Dumb
I would have given a 5. However I had a terrible experience with the parking garage in Toronto. Getting in was super smooth: one scan of the QR code and I got in. Leaving though… I felt like I was held hostage for 10 minutes. I extended my parking by three hours because brunch with friends was running late. Neither my original nor new QR code worked. The manager of the parking lot attendant got involved and at one point took my unlocked phone and walked to his office with it - he easily could have looked at/taken private information of mine unbeknownst to me. I handed my phone to him under the pretence that he would remain nearby… was not expecting him to walk away. Eventually he came back. They let me leave and I don’t know if they ever were able to locate my reservation
Guidumar - Customer service doesn’t care
You only know a service provider when problems occur. I will not use SpotHero anymore. I’ve got fined while parking, despite having paid the parking via SpotHero. The customer service is not effective to solve the issue. The parking lot administrator is still trying to collect the money. Horrible and painful experience. Forget about SpotHero
Theawk47 - Not great service
They asked for this review after they sent me to a full lot, and then didn’t refund me and instead I have credit I can never use…
Cygnis - Super helpful!
I had to cancel and rebook. Joyce was fantastic and helpful in the process. Will definitely use this service again!!
Markandrewbone - Often requires to print a ticket
I don’t know of many people who have a printer in their car? Be aware often when choosing your parking parking lot will require that you print the ticket out which in my opinion sort of defeats the purpose of this app. It’s a shame because this is actually a really great app and the refunds are ver user friendly
Loscoe - App isn’t great
Can’t cancel via app. Cancelled reservations via website still show on the app.on the app. Cancelled reservations still show up on the app. Needs work.
Bup brap - Can never find super obscure parking spots!👎🏾👎🏾
Can never find super obscure parking spots!👎🏾👎🏾
KeithWM - Good App
Easy to use to find the parking we needed. Allowed to cancel for a refund due to a change in plans!
Mattsmell - Great
Easy, helpful, resourceful. A definite help
Shlbra - POOR ETHICS
My car was damaged while parked. Spothero said to contact hotel, hotel says that they’re not liable. Spothero says that the hotel is responsible, hotel says spothero is responsible. Poor ethics! Don’t waste ur $$ n don’t get the extensions! They’re a scam and crooks! I want to be reimbursed for my $350 of parking fees! It’s going to cost DBL that to get my car fixed that no one wants to take responsibility for!
What nicknname - Horrible app experience
It didn’t allow me to change the time, so I tried to cancel the reservation as it clearly stated you can cancel your reservation anytime before the actual reservation starts. It didn’t work at all, it kept sending all sorts of error msgs. Never will use the service again.
Smceedee - Straight fwd
Honestly pretty straight forward , shows clear pictures & instructions to direct you to the right entrance amid the chaos of downtown parking
KZC- - Unresponsive
Paid for month parking pass but cannot get open door to work. Support has not responded to concerns.
Reviewsjenn - Not consistent
It shows available spots but property owners aren’t aware of relationship with spot hero. Some underground parking spots require permission to access. They have an “open door” feature but it is not responsive.
Derubbish - Easy peasy
Went to see CATS in Toronto with a car full of my best girls. (Bestie, daughters, sister,(chick trip)) Clicked on my reservation and followed Waze right to my spot. Scan in, scan out, and done! Loved loved loved it. I felt so secure knowing where I was going and how long I could be there. Thanks so much!
Johkeem - Door gate can not open. Useless app. Rovers is better.
Rovers is better
FamilyJoules - No spots in Montreal, Canada
Bring back Rover!
Yugiohfan2259 - You just kill the rover
Basically you cannot find parking using this app.
Hausoftristian - Miss Rover
Was a regular user of rover, now that you’ve purchased them, there’s less spots in my area and they also COST MORE MONEY! This was meant to be a discount service, I think you’ve ruined it.
Alhooter - What a joke
I was a regular user of Rover, now that you’ve acquired them the nearest parking spot is 40 minute walk away. What a joke. This app isn’t worth the cost of the data it took to download it.
D9984423 - No help
It said I had to print a pass which I had no way of doing from my car. Then I called the help line to be asked to leave a voicemail
Plimley - Great Service!
I accidentally booked two spots when I only needed one. I contacted them a few days later and they gave me a refund within a couple minutes. Thanks for making it easy I’ll definitely continue to use this service.
Ashderrk - Brutal
No customer service help when emailed, went to the parking lot location in Toronto and it was nowhere to be found after driving around for 25 minutes. Had to pay more $ at some random parking lot so I lost $. Will never use again and do not recommend.
CupidToy.com - Beware Worst Scammer
I booked in Chicago at AON centre and the provided barcode didnt work. I ended paying a double payment on the same day just in order for my car to get-out. I emailed their support demanding a refund and no response at all. Worst scammer ...
Total rip - Rip off
Booked twice. QR code didn’t work to enter or exit. Cost me 20 bucks to get out of lot. Sent email asking for refund and got ignored. Also found that I would have paid less if I just drove up and paid.
Gmcc64 - I’m not sure how they correspond with the parking lots
I’ve used the app twice. Once was in NYC. I checked in with an attendant but when I when to pick up the car three days later they tried to charge me $150. I showed them that I’d already paid through the app and after about ten minutes of hassle they let me go.
Then I used it in Buffalo. There was no attendant at the lot but I entered my licence plate number in the reservation so they’d know I’d paid. I got a ticket. I waited for about half an hour on the phone to get a Spot Hero rep but no one answered. I sent an email instead. Four days later I’ve heard nothing. I won’t pay the ticket anyway since it has the wrong information.
So, two stars because I’ve so far only paid through the app but their communications with the parking lots is really weak.
Canadapp - Not exactly spot on
Worst customer service ever. Called three times for several coupon redemption issues and was on the phone for an eternity each time. When I finally got someone, they told me I would hear from their supervisor within 24 hours. Never received a call.
Dave from Van - Got a ticket
I paid to park with SpotHero but ended up with a ticket. After several calls to the call centre with no follow-up from them, I had to contact the lot owner myself to give them the proof of payment to have the ticket cancelled.
Travelling Dan - Great APP to find parking
Found this APP from a search for parking spaces. My kids said I got ripped off when I downloaded the APP and booked and paid for a parking spot in San Fran. The kids said if there was no reviews it was no good.
They were wrong, the APP is great. You can book a parking spot from your hotel room for where ever you are going the next day and you do not have to worry about showing up and not finding a spot. Or driving around for an hour trying to find a spot!
I think this is a great APP.
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