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timesupTB - This app is useless
There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.
cojack03 - Great Update, but beware!
Great Update: Being able to select Easy on the different toppings is very helpful and favorites has become much better. Also now you can select sauces, the workers don’t always look at the receipt for sauces, but it’s still early for the changes still and I’m sure some people might change there mind. Thanks for the awesome update. Great step forward!
Update: Finally got access to my account again after 9 weeks of not being able to get in. Only after writing the Beware on my review. So I had a week turn around on getting my account access back after giving a bad review.
Beware: I have been locked out of my account for 2 months now. Trying to get back in to it to no avail. I try the forgot password and it won’t send me the email, yet they continually send me promotional emails. I had 2 rewards, but by now they are probably expired. The contact form for support never appears to work, for me at least. I don’t get a confirmation that I submitted a support ticket or any notifications that I will be contacted. I can’t resign up with Facebook or my email because they are both already being used. So, as I have said to support. I’m not buying anymore Taco Bell until I can have access to my account. I had all my favorites set up and I was happy. Now, my disappointment is immeasurable and my rest of the year has been ruined.
Argembarger - Way, way better now. Solid app.
I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts!
I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great.
Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.
Dmarkusss - Horrible app! Horrible, embarrassing experience!
I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .
Liza1276 - Ordering made 10x more difficult
I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.
BritneeRae - Great App if stores were notified.
Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app.
(Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)
User5438 - Charged my card but didn’t place my order?
This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.
abelcf16 - Updated, the app is great now!
Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers!
Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!
iThaiger - Failure after failure
The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.”
So I left without food that I already paid for.
Brian W. II - Major Flaws
Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.
Kawaii_Hime_Ceres - … wish I could have used the app.
I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.
Buckeyenut33 - Useful but not always reliable
First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.
therealmgchan67 - No pickup times available
I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse.
Laceg21 - Never works & very inconsistent
This app is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use the app to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within the app constantly crashing and the way customers are being treated for just simply placing orders on the app. I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location.
dvisicaro - BROKEN!!!
I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-
collegegal83 - Terrible! Took $ & refused to give food! 13 days later still waiting for refund
Wish I could give it 0 stars! I used to love this app when it first came out, especially when it had all the great offers. On July 8th though I used this app to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in the app or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using this app to place an order if you value your hard earned money.
flutesp - Always glitches
I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire.
I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating.
Viewer2015 - Five stars before glitch
Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5!
Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!
ivylamb - Didn’t receive whole order.
So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*
MC_Ham - App is much better but still has issues
I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol
MikeAnastasia - Broken
I’m giving it 5 stars because I’m not one of those people who needs the world to burn when something doesn’t work, but there’s a glitch in the new rewards system that I hope someone sees. When you select a reward, you also have to add it to your order. That’s fine but, should you mistype or something, you can’t remove the reward. The problem is that the app’s built-in “don’t forget your reward” tool won’t let you complete the order unless you select that item. I checked the reward, didn’t want it and couldn’t delete it. Restarted the app, redid the order and it couldn’t be submitted/paid for because that error keeps coming up.
I eventually just took the reward. I did that three days ago and now, on a separate order that I didn’t even look at rewards for, I’m still getting the “don’t waste your reward” error. Because of how it’s built, I press “OK” and it grays-out the payment option, so I now can’t submit any more orders until this is fixed.
theDeadknee - Communication Problems
Absolutely terrible experience with this... I’m assuming that the store to app interface is still glitchy and needs be worked with more. Everything was fine when working the app myself but when it came time to pick up my food that’s when the issues occurred. I drove through the drive thru and gave the employees my name and that I ordered from the TacoBell app they then acknowledged it and I proceeded to drive up to the window. While waiting in line I tracked my orders progress by using this app which had stated my order was being prepared and then was ready, thinking that my order would be waiting on me at the window. Much to my surprise it wasn’t I then gave the employee at the window my name and they seemed dumbfounded. They then ask a manager who tried to figure it out my order who stating that I had placed the order to pick up in the store(I don’t know why that would slow production down though just put it in a bag) when I had this app open which clearly stated drive thru. Then I continued to hold up the drive thru line longer than if I would have just ordered while I was there. This app obviously still has some issues and bugs to work out when it comes to communication in stores and what the employees are seeing on their side. My opinion just continue to order as you get there until this app gets fixed.
Tayanez - Bugged, broken, bad service
Alright, let me start by saying I enjoy a Crunchwrap and Gordita crunch as much as the next hungry idiot who wants cheap food.
However, this app and TBell as a company has gone to complete crap. I had ALL notifications turned OFF inside the app and it still shoves pop advertisements on my phone homescreen from out of nowhere. Boooo.
Now for the real reason your quality has plummeted: the food and service is terrible. The time estimate and “your food is ready for pickup” is ALWAYS wrong. I end up waiting and extra 10-15 minutes after the app says the food is ready and sometimes I have to ask if they have even started making my order. Four different locations in the CA Bay Area have all gotten my food order wrong about 95% of the time we order anything. Even as simple as not including the correct items, or forgetting items entirely. It happens so often that I’m not surprised in the least when I have to go back to the counter and ask “hey where’s my taco AND burrito???”
It’s not like these are complicated orders, only 5-6 items total. And I get it, it’s cheap fast food and I shouldn’t expect much. But come on, my new expectation is that Taco Bell will mess up from the start, waste time, and I’ll leave disappointed again.
But you guys don’t really care, that much is obvious.
TMCS121212 - Great app, IF it’s working!
This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless.
I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating.
I wish the app would get fixed!!!
Gadordawg - App works great. Employees mess up the order
Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick
tarc35 - Worst Restaurant App Ever!!!!!
I have tried several times to use this app to order food, and I always have a problem. I could literally go to the grocery store, buy everything I need to make tacos, and come home and cook it faster than I can order using the app. The app is constantly glitching and freezing. I have to get off the app, close it out on my phone, and go back in for every step in the ordering process! When you are placing orders for 4-5 people this takes forever. Even ordering for one person takes forever. And good luck using the special offers! It doesn’t even work most of the time. The special offers are usually why I decided to order from Taco Bell in the first place. I tried ordering the free taco today and was never able to because I kept getting error messages. It would also not register what I was trying to order, so I would press the button of whatever I wanted to order several times. When it finally registered, I had like 7 tacos in my cart. I don’t understand how this app has such a high rating. I see more one-star ratings than anything else. And most people have the same issues that I do. Please work on fixing your app, Taco Bell. I have several other food apps on my phone, and this is the only one I have issues like this with.
TC_love - Never again!!
I placed my order last night at 8:50 I got to TB at about 9ish had to wait in the line for about 20+ mins to check in. When I checked in they asked my name and said they located my order via app and are now preparing it. By the time I got to the line the lady was so rude. She had her mask on one ear hanging off her head. And was basically wanting me to take my mask if so she could hear he better which makes no sense. She left the window shortly and came back to tell me they didn’t have any more containers for what I ordered so they can make my order. I said it’s fine I don’t mind using small cups or whatever you can use they literally were just lazy and rude and it wouldn’t make my food that I already paid for via the app. They never emailed me this was an issue so I could avoid even showing up. Let’s say they ran out of containers while I was in line when I checked in they say my order and could have told me then but they didn’t. So I didn’t get to feed my kids last night because I couldn’t even get my refund to go elsewhere and buy food. The woman’s name was laKendra and the manager whom I’m wouldn’t tell me his name wasn’t wearing name tags no one was. Worst experience ever I’ll never use this app again and never support Taco Bell again!!
Kit03 - Garbage
I’ve had this app since the beginning and when it works it’s great but it rarely ever works and I am done waiting for them to figure it out. It crashes all the time or empties my cart randomly while I’m working on my order. It takes forever to load screens and often crashes on the payment step. Half the time whatever I’m adding to my cart it tells me I can’t, it literally says access denied. Sometimes I can try something different and get it to add but then it automatically deletes itself from my cart saying it’s not available at my store right now which would be annoying, but more acceptable, except when I finally give up on the app and just go to the drive through like normal they suddenly have whatever it was I was trying to order on the app in stock so I’m really not sure why it doesn’t work on the app. It constantly logs me out and keeps telling me my log in info isn’t right when I know it is and right when I’m about to give up it just works. It never saves my favorites so I have to re-put them in every time in hopes they’ve figured out how to stop deleting it. Honestly I’m not sure why I’ve given it so many chances over the year but it’s ridiculous that it still doesn’t work.
Mike Matts - Locked out of my account
My account was made using my Facebook account. The app has since logged me out and when I try to Log In With Facebook, I get an error message. I also can’t make a new account because itms already using that email address. As far as I can tell there is no service email or number to call. There is only an FAQ that does not cover this. Also why is it when you tap the Sign Up/ Log in button, it goes to a sign up page by default and you need to tap another link to log in? It should be the other way around. You only need to sign up once, but may have to log in multiple times. That’s just a bad UI choice. Also whenever I have made an order through the app, the food is never ready on time. They usually don’t even get my order until after I have shown up. Overall this app is poorly made and not worth the time or effort
Update: it’s been months and even after an update stating Facebook login issues were resolved, I still get an error saying “Log in failed. Please try again.” after pressing the Log in with Facebook button. I sent an email to their support but never got a response either. This app is just not worth anyone’s time. Will be deleting unless something changes soon.
Shwhiwnxpwiwbdja - Good idea but needs improvement
I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely.
The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for.
I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether.
Saucy Boss $$ - Don’t waste your time on this app.
I used this app once and it was awesome. The next time I used it, I submitted my order and picked my normal location that I go to. It showed that they received my order, when I showed up they claimed that they never received the order and that I had to wait for them to receive the order. I waited 5 minutes and checked again because I didn’t want to just order it again and get charged twice in my credit card. After 10
minuted they still didn’t receive my order and I decided to just cancel the order. I showed the workers my phone so that they new it was the right location and even the order number and they couldn’t figure out why it wasn’t showing up on their end. I guess the app is made by a 3 party company and had some flaws in their programming. Just don’t waste your time on the app and order the normal way so you don’t end up mad like me.
Bigdog403 - Useless Rubbish
I was forced to upgrade today, which seems to happen every time I try to use it. That is aggravating because it forgets my credentials and I have to authenticate again. This time that did not happen though. Now the app either flashes open and closes, or opens to a window that just says something like “browse food menu” but that button does nothing, and there is nothing to click on. I even tried restarting my iPhone to ensure that was not causing the problem, but no change in behavior. I headed to Del Taco instead...
Update: So a new bug fix came out so I hoped that the issue would be fixed but no. First time opening, it opens and crashes. Second time opens to the useless page with no working links on it as described above. My iPhone is relatively new and on the latest version from Apple. Does anyone even test these releases to see if they are minimally functional?
This app is still updating seemingly constantly, and of course , is set so you can’t use any prior version. Ordered two days ago, go to order today, nope - need to update again. I’m sick of constantly updating this app and may just delete instead. You can use the website to order so why deal with this nonsense?
EddieSD - Do you really want Taco Bell?!
If you love Taco Bell the you probably won’t care what I have to say. But if you don’t love Taco Bell let me say something quick about the app. You can’t cancel the order. This created a problem for me when I realized I placed it at the wrong location. The app was of no help nor does it allow you to reach anyone. I called the store I placed the order at and they were of no help and lied about refunding my order which was approximately $33 for a mini group. I looked on the Taco Bell website and there wasn’t a number to speak to anyone. I sent an email and found a corporate number on the internet and no one ever returned my communication. This app is not worth it.
But if you love Taco Bell just go in or drive through. I’ll take this opportunity to give my own personal thought. Taco Bell is cheap so I get it. Sometimes times are tough and you have to eat what you can afford. But the quality of food is horrible. Obviously some people are going to love it so I’m not talking to you. But for the rest of you thinking of getting this app or visiting Taco Bell I ask you again, do you really want Taco Bell? My answer is not only no, but never again. There’s definitely something better waiting for you.
Riley JW - Order deleted, money still gone from my account
I downloaded this app and placed an order as a guest user. I chose the Apple Pay option and was immediately charged. Right after I placed the order, I was greeted with a screen giving me the option to track my order or continue with registering an account. I decided to go ahead and register for an account. Go back into my orders and it’s gone! So I go to Taco Bell and they have no record of my order and told me I have to “check in” on the app. Well I can’t really do that if my order has just vanished. I also got no confirmation email at all. What was the point of having to enter my email address (prior to creating the account) and charging me right then and there if I was going to get no receipt whatsoever? And no option to contact them in-app should something go wrong. Just some “don’t call us, we’ll call you” form you have to find online and a phone number I found after further internet searching that you sit on hold for over 30 minutes before getting frustrated and hanging up. So now I’m out $22 AND I have to go home and tell the family I didn’t get dinner because I’ll be damned if I pay 2x for the same meal. Shame on you, Taco Bell.
TBlove/hate - Rewards don’t work, app goes down often
I use this app a couple times a week at least, have been for a couple years, the app is a constant nightmare. It will consistently go down for a day at a time, saying “there are no time slots available for this restaurant. Please choose another location” and then it says it again for every location you try. The rewards just flat out don’t work anymore, I should have a year’s supply of food rewards by now, and it won’t let you access your points. The App acts like it’s loading your points, then it just stops and it just says “0” at all times. Even when they make sure to tell you every time you order how many points you’ve earned. Periodically, the app will just sign you out and lose your saved items until you sign back in, and the “my orders” function just doesn’t work at any time.
I’ve seen a couple bad reviews such as mine that somehow are still showing a 5* rating, so I’d like to also state here for all to see, THIS IS A 1* RATING
Please fix the app, Taco Bell. Spend money fixing these bugs before you spend money printing any more signs for your windows asking customers to “SKIP THE LINE, ORDER AHEAD ON THE APP”
SCHMEGGA - Great App-But No Offers Anymore
The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them.
kace92119 - Won’t be using again
I tried using the Taco Bell app last night. I definitely won’t be doing that again. Although it may have been user error, I could’ve sworn I selected the correct Taco Bell location. Once I got to the store I realized this was not true. I asked the person at the counter if there was any way that I could switch my order to this Taco Bell, and she told me there is no way to reimburse me and she’d have to charge me again for the same order. I had ordered a few party packs of tacos so I really didn’t want to spend that money twice. I had to go 15 minutes out of my way to the correct Taco Bell. Once I was there, I figured they would at least have my tacos ready, but that was not the case either. I ended up having to wait for 25 minutes for the tacos to be ready and there were only 3 other customers in that location. They gave me a coupon for one free taco for my inconvenience. When I got home over half of the tacos had no lettuce in them. Many of them had clearly been carelessly smashed. I just don’t think this app (or Taco Bell in general) lived up to my expectation. I feel that it made the process more difficult. I will not be using this app again.
HFloral_love - Worked 1 time. Hasn't worked since.
It worked one time when I was driving around doing errands, ad I worked an picked up my food. After that one time, an for the last 5-10 times I've gone in the past 7 months, it has NOT worked. Most of the time, it was a glitch in the system, and the screen would freeze no matter how many times I turned off my phone, and then turned it back on. The last 2 or so times, the ordering process has been good, BUT when I try to submit my order, it does NOT accept my credit card. I try 3 cards, and the order will continue to have errors and say that I need to switch payments. All of my 3 cards ARE very much valid and functional, which mean that the tech nerds that created the Taco Bell app need to use their brain and no their stomach to make a functional app. I'm not that annoyed that the only way I can get food from Taco Bell is to go in person and order it at the kiosk, but its just frusturating. If you want food from taco Bell, place the order in person, or in the drive thru because taco Bell hasn't come up with a great functioning app yet. Just pretend that there is no taco Bell app and do it normally, in person. Wow...
Ddddagggg - Could be cool, but…
I think it’s the dumbest thing in the world to have an app where you can order your food ahead of time, or at least select your food ahead a time, but yet you still have to go to the restaurant and wait. I’ve never heard of such a thing… Thank God pizza places don’t make you do this. McDonald’s kind of does this too, but at least their App like recognizes when you’re at the store and they start making your food so if there’s a line through the drive-through you can still skip it. Taco Bell Avenue literally saved you no time at all… And they used to have coupons and specials which made it pretty sweet but I’m pretty sure they don’t even have those anymore or at least I haven’t seen them in a long time. But with the Taco Bell app they literally don’t start making the food until you arrive and tell them at the drive-through that you’re there… So it’s “fresh “...I appreciate the desire for freshness however I would rather it be made and ready for me by the time I arrive… Sitting there for two or three minutes while I am driving to the restaurant doesn’t make it any less fresh
Tnmd0859 - Worst app update I’ve ever witnessed
DO NOT DOWNLOAD THIS APP - THEY ARE ACCIDENTALLY SHARING USER INFO INCLUDING CC#, EMAIL, AND LOCATION. See edit.
Completely unusable now. I used the previous app version to order Taco Bell for myself and coworkers at least 2x a week. We never had any problems and I really enjoyed the ability to “check in” when at the location so the food is prepared hot and fresh. I’m so sick of developers updating apps for the sake of it. You had a fully functional and aesthetically pleasing, easy to navigate product before. Now my order won’t even go through, navigation is a wreck, it’s not at all pleasing to the eye, and the one feature I valued is gone. Congrats, Taco Bell. You’ve lost another customer.
Edit: I just checked the app again and I am logged into a strangers account? It says “Welcome Charlotte!” with their email address and everything. This is a serious breach in security. If I have their info, who has mine???? Taco Bell, this is a loss. I can send screenshots of this stranger’s information to any dev that would be willing to contact me and explain this. I will be personally emailing her to let her know that Taco Bell has given her private info to me and who knows who else.
Tribal kitty k - Please fix rewards & current menu items!
Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in.
Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities.
JCalderon2016 - There are bugs in the coupons
I just downloaded the app, it’s cool to be able to customize my tacos, really see what I get and change how I want it. But it gave me two coupons and won’t allow me to use either. It even showed that I could use the coupon, it expires in 14 days. The only 2 requirements were to order online or on the app, and that the max discount is $10. When I went to check out, the coupon was there but then it kept removing it, saying that I had items that are only available during happier hour. I had no items, because I clicked “remove items”, nothing was taken off my cart. But the coupon was still on my cart, but it’s when I go to check out that it is removed from my cart. Idk what’s going on, but it made the whole night bad because I couldn’t get this great discount. I can always go and order in person, but a deal is a deal.
Little gardener4570 - Should be simple
I got the app because my cell carrier gave free tacos through the app.
While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time.
Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried.
Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next.
If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience.
The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks.
happy eradication! - Frustrating
Would be a good app, much better way to order if it wasn’t for one bug that ruins it. One star because, even if the app is great otherwise, it doesn’t do much good if I can’t submit the order
So there is this glitch that has been there for a long time and I even stopped going to taco bell because I was so annoyed. When I check out it won’t let me pay. It just keeps resetting the “how will you pick this up?” question after you answer it and you can’t submit. It’s really a pain when you have got your order perfect and customized and then you can’t put it in. So you have to order it at the drive thru. And my taco bell gets orders screwed up all the time, with or without customization. But they never once got a mobile order wrong. So the thought of having to order there because the app is not working is a real downer, and at that point I just choose somewhere else.
I ordered recently and it processed. But now it’s doing the same thing to me again., after I put my order together I can’t submit it. And I’m so irritated I don’t want taco bell anymore. Maybe in a while when I feel like trying again they will fix it...
Xotaec - Very upset
This app doesn’t function particularly well and the main reason is that it can fail to process your order. I tried to place an order that was roughly $42 and when it came time to check out, I added my debit card and the checkout failed. The order was never placed and I kept getting an error message that said “your payment can not be processed at this time”. We tried with different debit cards but none of our payment methods worked. When we decided to give up and just drive to Taco Bell to make the order, I check my bank account and the app charged me 5 times. I was charged over $200 for an order that wasn’t received or made and when I contacted Taco Bell customer support, they gave me the runaround and told me I have to wait three business days before the correction shows in the system with no guarantee that it would. So basically, if you download this app, BE WARNED! It can and will take your money and you will be without that money for days. I’m severely disappointed that I did literally everything right and I have to front the bill for nothing. That’s what Taco Bell thinks of their customers. I am not worth their time.
+jetthehawk+ - Great for ordering, not so great for paying
I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food.
For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it.
KTrip185 - Worst App Ever!
Downloaded app to place an order for 20 or so items, to save time ordering at restaurant. Took like 15 minutes to place the order and I click button to order. App gives me an error stating the payment method wasn’t valid. I thought something must be wrong so I submitted again, still same error. Then I decided to try another payment method, received same error yet again. While my husband called the store, I look up my credit cards and 3 SEPARATE HOLDS for the same amount on my cards!!! The store says the order never came through. WHAT A COMPLETE WASTE OF TIME! Supposedly since the store didn’t create the order, my pending statement charges would be dropped, per the store.
Then I decided to go in store to order at the kiosk rather than take up time in the drive thru. That took another 15 minutes of my time attempting to duplicate my online order. On top of that, of course there’s a special box you can only order online, not available in store. Then had to wait another 10-15 min for my large order to be made. Again, A COMPLETE WASTE OF MY TIME AND COMPLETE INCONVENIENCE for the card holds. Never using app again, don’t trust it!
samazo21 - Awful app
I really do not understand the point of mobile ordering if when you get to the store they don’t even know what you ordered? I like ordering online with apps because it makes things easier but in this case it just made everything more difficult. When I got to the store they said they couldn’t find my order and asked what I ordered so they could make it... like no this was an order for 4 people that was made with specific customizations for each person (hence why we ordered on the app to make it easier) so no I can’t simply tell you what I ordered... I told them to keep looking and then after some time they said they found it and asked if we got drinks and what they were.. What’s the point of ordering our drinks on the app if they have no clue what they are when we get there. I ended up just asking for cups and getting the drinks myself (after having to call home and check what everyone wanted). There was awful communication with this app and the store I went to. Also just to add I got all the way home and realized they forgot 2 cinnamon twists that came with 2 boxes we got. Never again using this app.
Balookey - Unreliable Scam. Boycott Taco Bell
If you want to use this app then get ready to be very frustrated with Taco Bell. Out of 50+ orders using this app, my food was made correctly maybe once, and I order the same bean and rice burritos every time. I personally have had to basically train the staff at my local restaurant on how to interpret online orders with their computer, and they still can’t manage to figure it out. Taco Bell corporate clearly has dished out zero training to employees for orders through the app or website. Update for newest version: gets worse with every update. Last versions were already unresponsive and unreliable, now it’s just even more unresponsive. Whoever is developing this app is garbage. A MAJORITY of people are literally being scammed of their time and money by using this app and the people responsible are not doing anything about it. I will not eat Taco Bell again after my horrible experiences with this app. I’ve been waiting for someone to make it right after emailing the appropriate persons and making complaint after complaint, but now I know they absolutely do not care. Please do not eat at this garbage excuse for a restaurant.
Ciruela-Rad - App doesn’t communicate to store
We placed an order for pick up inside, and the app automatically changed it to drive thru. When I tried to change it again it did the same thing. (Why even give the option at that point?).. The app tells us that drive thru orders don’t start getting made until you reach the drive thru and let them know your name. This Taco Bell usually has crazy long lines, so I called the store to let them know we were already on our way, and if it would be possible for them to start our order right then. But they hadn’t received our order in their system. So we thought OK, we’ll just walk in and check again once we’re there and it’s had more time. Again, cannot find our order and yet we had already been charged. Using the app was pointless at this point as we had to reorder everything and wait anyways. Was really excited at the idea of skipping the drive thru line, but since that doesn’t seem to be possible the app isn’t something I’ll likely be trying to use again. Wouldn’t recommend unless you like being double charged and wasting your time.
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