Taco Bell Fast Food & Delivery App Reviews

VERSION
8.37.1
SCORE
4.6
TOTAL RATINGS
1,128,494
PRICE
Free

Taco Bell Fast Food & Delivery App Description & Overview

What is taco bell fast food & delivery app? Download the official Taco Bell® app and your taste buds will officially thank you. Earn points on every qualifying order and reward yourself with free food. Gain access to exclusives only available on the app. Order tacos for delivery or pickup.

Features Include:
1. Order and pay ahead for delivery or pickup
2. Customize and save your favorite menu items to make ordering easy
3. Track your order seamlessly on the app to know when it’s ready for pickup or being delivered
4. Earn points on every qualifying order so your tacos can earn you more tacos
5. Redeem exclusive rewards and special offers only available on the app

Terms and conditions apply.

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App Name Taco Bell Fast Food & Delivery
Category Food & Drink
Published
Updated 08 February 2024, Thursday
File Size 184.83 MB

Taco Bell Fast Food & Delivery Comments & Reviews 2024

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Updated, the app is great now!. Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!

Taco Bell App Woes: Order Mix-ups and Canceling Capers. I must confess, using the Taco Bell app to get my grub on is generally a satisfying experience. The delightful ring of the bell after placing an order never fails to put a smile on my face. However, I do have a couple of bone-pickings with this digital taco haven. Firstly, the app stubbornly clings to your previous order location instead of automatically selecting the nearest Taco Bell. Come on, Taco Bell, take a page from McDonald's book and prioritize proximity. Imagine my hunger-induced dismay when I rolled up to the drive-thru, only to realize I mistakenly chose another spot. Major facepalm moment. And that's not the end of the tale, my friends! The second issue reared its head when attempting to cancel an order. Oh boy, did I embark on an arduous odyssey in search of the elusive cancellation feature. I was this close to dialing up Taco Bell support when, by sheer stroke of luck, I stumbled upon a tiny button nestled within my previous order, whispering ever so softly, "Cancel Order." Taco Bell, my dear, let's get one thing straight: your app desperately needs a makeover to make canceling orders as effortless as devouring their scrumptious tacos. So, there you have it, folks! The Taco Bell app: a rollercoaster of order mix-ups and canceling capers. Here's hoping they kick it up a notch and concoct an app that not only tantalizes the taste buds but also ensures a hassle-free experience.

It’s really nice.... sometimes. On a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. Update: A little over a year later and facing the exact same issues. “Store is closing soon can’t place an order” and yet I drive up to them and order just fine in person. Still can’t make a bean burrito grilled on the app. Little things that stack up and persist

Even the Write a Review function broke. Got the app to order ahead and save some time. After downloading, I tried using the “Continue with Apple” button to, y’know, save some time. Wasted time as I kept trying it to make it work. (Coulda just drove over and waited in line.) Gave up, used the Continue with the Place that will Never Sell Your Data! instead. Of course, that worked perfectly. Then I clicked the Help to report the problem. It then automatically thinks it can only be because of a bad order, and proceeds to ask me for all sorts of information that I didn’t want to type in in the first place just so I can do a bug report. After spending enough time go buy and consume a meal at Taco Bell by downloading, creating an account, and giving them free needed feedback, I finally set up an order and paid with Apple Pay. Then it pops up the “What do you think of this app?” I then tried to write this review, only to have the text turn white, then the screen darken, and then a spinning circle with no way for me to submit what I could only guess I was writing. So I force quit the app, and came here to write this. Fix your app. I just hope my food is there when I arrive.

App doesn’t work - unable to login. This is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app.

Great App if stores were notified.. Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)

Great App, but keeps locking me out. I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue.

No root beer option.. The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app.

Would love it if I didn’t get screwed. In May I ordered a meal for delivery and I know they outsource the delivery (Grubhub) I believe. As usual, Taco Bell advertised their nacho fries, but when the delivery guy picked up my food he told me they were out of nacho fries (surprise surprise! It’s only been months and months since they had them and they still advertise them everywhere. The delivery guy asked if I would like an exchange or if I would like to request a refund. I had a bad case of strep so I requested a refund. All I really needed was those icees. Well I can tell you they weren’t refunded on Taco Bell’s app- where I ordered from. And I don’t have a grub hub account to check if I got refunded, but also not really their fault. I have emailed customer service at Taco Bell with my order number twice and no response at all. No response in my email, my app, my phone, nada. I contacted Grubhub, but also no statement. This was 2 orders of Nachos fries that I did not receive and paid for. This is also around the 12th time that I’ve requested Nachos Fries because it’s on the order board being advertised and in your face (this time it was on the app). So they stole my money and walked. Don’t trust them. Don’t trust the app and DO NOT trust delivery!! They’re 2 minutes from my house but with a bad case of strep I thought maybe this once. What a bad idea.

DO NOT USE No refund if orders not made right. I did an order on the app. It says we make your food once you say I’m here at the speaker. I drive there, went to the drive thru speaker and said that I ordered on the app & gave my name. They said, drive to the window. They handed me my food. Never said at the speaker or the window. We’re out of beef, lettuce, and tomato’s. I ordered 2 crunchy beef tacos supremes. I get home. I have 2 taco shells with a tiny bit of mystery meat and tiny bit of cheese. I drive back to the restaurant go inside and there’s a huge sign inside says. No beef, no lettuce, no tomatoes, sorry. I ask for the manager, and she’s the one who handed me my food. I said, why did you not tell me that you had nothing to make my taco with? She said, there are signs. I said there was no sign when I drove thru. So, I asked for a refund. She said, you ordered on the app, so I can’t refund. But I can remake your food! I laughed and said, how? Do you NOW have beef, lettuce or tomatoes? She said, no. I said, then you CAN’T remake my food. She said, we’re having a bad day. I said, if you would have told me at the speaker no food I could have cancelled my order. If you do that, then yes, your going to make your day worse. I messaged on the app 3 days ago about what happened and I still have no refund.

Bugged, broken, bad service. Alright, let me start by saying I enjoy a Crunchwrap and Gordita crunch as much as the next hungry idiot who wants cheap food. However, this app and TBell as a company has gone to complete crap. I had ALL notifications turned OFF inside the app and it still shoves pop advertisements on my phone homescreen from out of nowhere. Boooo. Now for the real reason your quality has plummeted: the food and service is terrible. The time estimate and “your food is ready for pickup” is ALWAYS wrong. I end up waiting and extra 10-15 minutes after the app says the food is ready and sometimes I have to ask if they have even started making my order. Four different locations in the CA Bay Area have all gotten my food order wrong about 95% of the time we order anything. Even as simple as not including the correct items, or forgetting items entirely. It happens so often that I’m not surprised in the least when I have to go back to the counter and ask “hey where’s my taco AND burrito???” It’s not like these are complicated orders, only 5-6 items total. And I get it, it’s cheap fast food and I shouldn’t expect much. But come on, my new expectation is that Taco Bell will mess up from the start, waste time, and I’ll leave disappointed again. But you guys don’t really care, that much is obvious.

Convenient but very buggy. I want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars.

Terrible App. I used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS!

Always glitches. I’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating.

Communication Problems. Absolutely terrible experience with this... I’m assuming that the store to app interface is still glitchy and needs be worked with more. Everything was fine when working the app myself but when it came time to pick up my food that’s when the issues occurred. I drove through the drive thru and gave the employees my name and that I ordered from the TacoBell app they then acknowledged it and I proceeded to drive up to the window. While waiting in line I tracked my orders progress by using this app which had stated my order was being prepared and then was ready, thinking that my order would be waiting on me at the window. Much to my surprise it wasn’t I then gave the employee at the window my name and they seemed dumbfounded. They then ask a manager who tried to figure it out my order who stating that I had placed the order to pick up in the store(I don’t know why that would slow production down though just put it in a bag) when I had this app open which clearly stated drive thru. Then I continued to hold up the drive thru line longer than if I would have just ordered while I was there. This app obviously still has some issues and bugs to work out when it comes to communication in stores and what the employees are seeing on their side. My opinion just continue to order as you get there until this app gets fixed.

Terribly frustrating!!!. I despise the fact that we have to use the app to use our rewards. I want the convenience of being able to pull up to the restaurant, order my food and go! Instead I have to go to the restaurant, find somewhere to park, make the order which takes me longer because the app does not function smoothly, and then get in line for my food. Last time I ordered and accidentally checked out without changing the location. I realized it as soon as I pressed the order button. I tried to cancel or change the order literally seconds after and it would not let me cancel. I tried over and over. I pulled up to the window and asked for their help but they said they could not do anything about it. I ended up driving 10-15 minutes each way to get my order from the restaurant I made my order at and missed half my sons baseball game, also happened to miss my Aunt that had been at the game unexpectedly who I haven’t seen for years. She left not knowing I was going to come. I have had so many inconveniences with this app and I don’t have time to write them all. I did try to make a complaint. After writing it all out it would not let me submit it (maybe now I am thinking I wrote too much but why would it let me if that was it). I just really really wish I didn’t have to be punished by using the app to receive rewards for my loyalty.

What’s the point of a food App If it won’t let you pay for the food.. The app is okay but pointless when you can’t pay. Me and so many others that I work with try to use it for preordering but the app won’t take our payment after it did weeks before. I’ve tried a Apple Pay, a credit card and a debit card with no luck. I find it ridiculous that I have to go to the store, buy a gift card, sit down, order my food on the app by using a gift card, then walk to counter to pick it up. I have to do all that just to be able to order an online exclusive that isn’t sold in the store. Most people get a hour for lunch too bad I have to spend 25 minutes of it ordering. 😞 Update: So I heard back from Taco Bell a while back and I have to say that I am pleased with how they handled my situation. They were very prompt on replying and being able to fix my situation. Somehow they unblocked my card from where I had to dispute a order I paid for but never received. All is great again with the app. Thank you Taco Bell and the customer service contact that helped me out.

Not Really The Apps Fault. i ordered online, pull up to the drivethru and they tell me that it hasn’t come through yet but not to worry that it would probably come through before we got up. I get up to the window and specify again that I am picking up for Lexi. They hand me food and thankfully i checked the bag, it wasn’t my food. I go inside and they have everyone ordering from the kiosks so that they can handle the drive thru, i think this is smart except that it took me raising my voice into the back of house for them to acknowledge me. I tell them that they handed me the wrong food and tell them my name once again, showing them my receipt. One of the nicer ladies took my phone into the BOH to show them what I ordered. There were a few other unhappy people in the lobby including one grubhub order that the drink made for the order was about half full and the driver was upset because that isn’t what he wants to deliver. another lady had used up 45 minutes of her hour long lunch dealing with this taco bell. They handed me the wrong food once more, before finally finishing my order 50 minutes later. Will not be returning, and sad to say i will not be using the app. I liked the app process because of the extra vegetarian options that are exclusively online, but it seems that the employees cannot handle the extra technology and queue.

Great app, IF it’s working!. This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!!

Horrible app! Horrible, embarrassing experience!. I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

Terrible, just drive or don’t eat here. If I could rate this app zero stars I would. I have only used this app twice and the first time they screwed up my order I was okay. Accidents happen, human error is a thing. But this second time the royally screwed up. The first time, they messed up I followed up through the app, super long process and instead of refunding me they gave me a free reward I was okay with that. They just missed giving me the drink I ordered. The 2nd and final time, b/c I will no longer be ordering online, they completely got my order wrong. I ordered a large order for me and my kids. They put sour cream in everything and gave me a receipt that clearly states no sour cream. Two of my drinks were missing. I received a small freeze. I ordered a large freeze, a regular freeze and a medium Pepsi. Now I have to make food for me and my kids and I am not even sure I will get a refund. I call the store got attitude and incompetence from the manager on Greenville Ave. in Dallas TX. He placed blame on DoorDash and I asked the door dash people and they place blame on the store. Well this was long… just far warning y’all it is not worth the stress. I haven’t eaten Taco Bell the whole two years since I have been living in Dallas and honestly I loved Taco Bell, not anymore the messed up order and the stress is not worth it.

No pickup times available. I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse.

Can’t buy anymore. The app work fine the first month or two I used it however after the local Taco Bell renovation ( that started several months ago) I have not been able to place an order online. At first it made sense they were closed. However it’s been months since they started taking orders in person and I have yet to be able to place a successful order. At first it was no orders at all (despite the fact they were open and taking customers orders in person) then I could only select the drive thru ( despite the fact that I’ve been taking in orders for walking customers and I see other people picking up online orders. Most likely for third party apps), and now that an option for in-store pick up has become available every time I try to make a purchase with an error occurs and it fails to taking my order even after manually updating the app ( this is in spite of nothing changing on my end). The fact that for months I have not been able to place an order and that literally every arbitrary roadblock has been cleared the first party Taco Bell app is now unavailable to take my order. I’m only giving it a two star instead of one is because it did work for some time and I was able to take advantage of the rewards the app offered. But this app has failed me for the last time and with several different food options within a five minute walk I think I’ll just move on not only from the app but from Taco Bell in general.

I gave it a chance but I’m done. I wanted to like this app but my negative experiences using it have outweighed the positive. Initially, I was unable to make an account the way I wanted to but was able to make it a different way. Some months later, I tried to use the app again. I found that my account is unaccessible and I’m unable to make a new one no matter the method used. The final straw is an ordering mishap that happened to me last week. I have a suspicion the app was being glitchy because the right location should have been set (which I thought it was), but it wasn’t and I ended up ordering from the wrong place twice. I couldn’t go pick up the food because I was on my own and had walked to the particular location I wanted to pick up from. So I spent $20 on food that I didn’t receive. The restaurants never called me even though they had my contact info and I didn’t get a response from customer support. Another thing I don’t like about the app is that you have to wait for them to contact you rather than getting connected to someone right away. I don’t want a refund or a response from customer service anymore. I’m just feeling frustrated and dejected and felt the need to share. I won’t be using this app again.

LESS THAN PERFECT. Let me start by saying that generally speaking I enjoy the products on the Taco Bell menu & when I saw I could finally order through an app saving me time I was pleased. At least at first. Today’s experience has changed my mind in that while driving home this afternoon we would pass by our local franchise & I decided to treat the whole family via the app. I started my order while still a mile away figuring it would be perfect timing as I got there. But then just as I began the checkout process the app said they were busier than usual & to try again & a 5 minute countdown timer appeared & began ticking off. Since we needed a few grocery items anyway I pulled into our local supermarket lot for my wife to run in but as I passed our Taco Bell oddly enough there was only one car in the drive thru & it didn’t appear “busy” at all! This was at about 4pm. Then, as I waited for my wife I kept trying to order but the app kept resetting back to a brand new 5 minute timer each time the countdown ended. After about 25 minutes my wife returned & disappointed we decided to visit the Burger King instead-they also make a fine product. Let the record reflect that as of this review two hours later I’m STILL getting that busy message & a new timer. Not the perfect idea I thought it would be when I decided on our dinner treat.

Terrible! Took $ & refused to give food! 13 days later still waiting for refund. Wish I could give it 0 stars! I used to love this app when it first came out, especially when it had all the great offers. On July 8th though I used this app to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in the app or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using this app to place an order if you value your hard earned money.

Didn’t receive whole order.. So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*

Ordering made 10x more difficult. I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.

Major Flaws. Let me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.

… wish I could have used the app.. I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.

This app made me hate Taco Bell. I will not be eating at Taco Bell anymore. I am so incredibly frustrated at my experience just now. I tried using their new delivery service, and after waiting for an hour, the order was canceled with no explanation. I pressed the “Get Help” button on the order page and it didn’t do anything. The button literally didn’t work. I had to go to my profile page to use the get help button. I filled out a form which asked for all of my personal information including my address, email, and phone number. Some of the form’s fields didn’t work properly either. The form would also erase everything you wrote if you went back to a previous field above to edit something and you’d have to start all over. After about 30 minutes of rewriting things and trying to navigate the atrocious interface, I finally submitted the form just to land on a 404 error page. They literally designed the app so you can’t get help with anything. I imagine this was intentional. It made me realize that Taco Bell is an extremely unprofessional corporation, and I am honestly in disbelief that they see any success while lacking the most basic functionality in their services. Unless Taco Bell makes this right for me, I will not be returning and I will be publishing my experience everywhere that I can.

Doesn’t work when needed. I’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.

Way, way better now. Solid app.. I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.

Five stars before glitch. Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!

Won’t allow you to redeem your reward. Convenient app if you don’t mind giving away your privacy. Very glitchy app too. Won’t allow you to make certain modifications to menu items. For instance, it won’t allow you to substitute their ground beef for the steak in their new grilled cheese burrito when ordering on the app. Zero customer service when clicking on the “need help” button in the app, which is why I’m here leaving this review. I just recently got a drive thru order today, picked up the food, scanned the receipt to get my points and I had earned enough points for my fire tier free food reward. So I tried ordering that through the app and now it’s saying “my cart doesn’t qualify for the reward” even though I haven’t redeemed a free food reward from any Taco Bell location today, meaning there should be no problems, yet here I am. Have to leave a message and see how long it takes to get some automated response through the app, so I figured I would warn everyone about it here. Zero tech support, very glitchy app and now they won’t honor their free food rewards. Don’t waste your time using the app as all it’s good for is collecting and selling your personal data. I will be deleting it immediately after I’m finished with this review.

Please fix rewards & current menu items!. Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities.

Beware - seems unprotected.. The App says I have to change my PW and prompts me to send an email to myself - which doesn’t work and leaves me locked out of my AC. Tried reliving in, redownloading the App etc. Not sure if the App has been hacked and I’m constantly checking my CC to make sure I don’t have unauthorized charges. Emailed Tech Support last week and surprised I still haven’t been given a ticket number or confirmation email back. Seems like this is a common occurrence. Will give it 24 more hours before I delete the App for good. This will likely mean I consume 75% less food from TB. Update: a few days later I got a robo email like dozens of other people experiencing the same problem and giving a one star rating saying: “contact technical support so we can help address your problem” - apparently they didn’t read my review above where I stated that I had ALREADY contacted them and was concerned more than a week went by with them not contacting me. So my on star rating remains AND I deleted the App and no longer plan to use it. Geez, this must be costing TB hundreds of thousands of $ if this is what all accounts have to look forward to when time passes an an account PW update comes due! What a joke no one from tech support reads these reviews. If they do, give that person a bonus! They will enhance revenues by hundreds of thousands of $. And fire they guy that designed the PW update email :)

App works great. Employees mess up the order. Very easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick

No way to add a gift card or credit card??. Am I an idiot? When I go under the payments, it tells me that I should add a gift card or credit card in order to make purchases, but I can’t seem to find anywhere in the app to actually do that. Perhaps I have snorted too much Diablo Sauce up my nose and fried my brain? I note that I have also tried to add the gift card on the website, and I can’t find a way to do it there either. Perhaps I need to lay off the sauce. Edit: The developer kindly provided a response, which I appreciate very much, but the response was that you can add a gift or credit card at check out to work around this issue. So I can’t add a payment card in the payment screen, and I can’t add a payment card on the website. This is a terrible workaround. Someone emailed me a gift card, and I’m supposed to go to Taco Bell and try to figure out how to add the gift card from my email on my phone to the app while I’m trying to order my lunch??? This is a poorly designed and poorly implemented app. I used to work with a guy who was fond of the expression, “You can’t make it hard for people to give you money.” (Yes, I know that it reads two ways.). Taco Bell is making it hard for me to give them money.

Great Rewards problems in the app. The rewards are great but the app needs improvement. The fist thing is that app doesn’t look at your location before you order. The last Taco Bell you ordered from is set as the default location. So unless you check you will order from the wrong location. Most of the other fast food apps either verify your location or assumes will want to order from the closest restaurant. The second problem is that location you order from shows that you can pickup in the store but sometimes the store has closed the lobby and the app is not updated. Several times I have order for inside pickup, I get to the the door is locked and there is a long line in the drive through. I would not have ordered if I had known I could not pickup in the lobby. It seems to be a simple fix let on duty manager let the app servers know that the lobby is closed and the app could be updated showing only drive through pickup only. There has been times I lost my order because I didn’t have time to wait. The other thing is that it very easy to order multiple items if your not careful. You can hit the “Add to Order” multiple times and not realize it. Some the other apps give a warning that you’ve already have the item in your cart.

LAZY. The employees at Taco Bell are lazy at the expense of the customer. I just ordered an entire order from a Taqueria place 10 miles away that tastes FAR BETTER than Taco Bell, (but it was still not my first choice) FOR HALF THE PRICE F TACO BELL’S “VALUE PRICES.” That’s why fast food workers should not be getting paid anywhere near $15 an hour. Fast food is still junk but now it’s not even affordable junk. The lazy effs DON’T DESERVE IT AND THEY’RE BREAKING THE SYSTEM. Go bankrupt Taco Bell. In fact, I don’t care if every single fast food place goes bankrupt since they caved to their uneducated employees??? Those lazy workers don’t deserve the extra money they make. Just sitting on the clock milking it. They didn’t deserve the original low wages they had they’re typically SO LAZY. Who are y’all hiring, Taco Bell? Oh. Right. Work ethic!!! The people you hire definitely are not the kind of people that work at the Taquerias lol. That’s all I’m saying. This is also a shout out to all the local Taquerias in your neighborhood so check the taquerias in your area. They work far harder than Taco Bell employees and typically the food quality is so much better and is still cheap. The people at Taquerias take pride in their work and actually are appreciative to have jobs and don’t hate their jobs and all the customers… Y’all need to hire some good ole…Joe Lows. -wink wink- I hate this censorship of individual peoples opinions outside the narrative opinion more than anything.

I am updating my review again - glitches were fixed and the app works well!. This app is now a pleasure to use and really works well! Five Stars - well done developers! My previous review follows: They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this.

App is much better but still has issues. I’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol

Worst Restaurant App Ever!!!!!. I have tried several times to use this app to order food, and I always have a problem. I could literally go to the grocery store, buy everything I need to make tacos, and come home and cook it faster than I can order using the app. The app is constantly glitching and freezing. I have to get off the app, close it out on my phone, and go back in for every step in the ordering process! When you are placing orders for 4-5 people this takes forever. Even ordering for one person takes forever. And good luck using the special offers! It doesn’t even work most of the time. The special offers are usually why I decided to order from Taco Bell in the first place. I tried ordering the free taco today and was never able to because I kept getting error messages. It would also not register what I was trying to order, so I would press the button of whatever I wanted to order several times. When it finally registered, I had like 7 tacos in my cart. I don’t understand how this app has such a high rating. I see more one-star ratings than anything else. And most people have the same issues that I do. Please work on fixing your app, Taco Bell. I have several other food apps on my phone, and this is the only one I have issues like this with.

BROKEN!!!. I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-

Charged my card but didn’t place my order?. This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.

Bring back the customizable option!. I have been using the app for a while now and never had any real issues until I went to place an order tonight. I went to add a taco party pack to my cart but wanted to change it from mixed (crunchy and soft) to just soft..no problem there, but I also wanted to remove the lettuce from my order, but there was no option to do so this time! I went to past orders and saw where I had done this in the past. I tried to just add my past order to my cart and it was all added but wasn’t added how I had ordered them in the past with no lettuce, it just put a taco party pack in my cart with no modifications. My daughters were waiting (impatiently) for me to place the order so they could leave and pick it up so I just went ahead and ordered the tacos with the lettuce on them. Once they got back to the house with the order I spent forever having to pick a half head of lettuce off of each taco. 🙄🤦🏻‍♀️ If we can’t modify or customize our order at least chill with the lettuce! 1/8 of a cup of meat, 3 sprinkles of cheese, and half a head of lettuce…come on 🙄🙄

Failure after failure. The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for.

Never works & very inconsistent. This app is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use the app to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within the app constantly crashing and the way customers are being treated for just simply placing orders on the app. I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location.

Useful but not always reliable. First, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem.

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Worse app I’ve ever used. I and my family decided to order our food using taco bell app. we spent good amount of time to select food. when it came to payment step . i added my card and it said use another payment method. which is weird. i tried my second card same thing. then third card same thing . third card transaction go through but app got hang on payment page saying use another payment method then i tried my debit card same thing. i got so mad and call customer service and that lady told me r u using chase card. I said nope. she said let me take a look. this whole process took close to an hour. then she told me that there is system wide issue. so I am sorry that is what her response. anyways I would say hire smart tech people. so business does not get impact on revenue side. Finally I ended up going store and that store also mess. quality and quantity was not there. CTO need to be replaced. This is my worse day working with such a stupid app.

Great App-But No Offers Anymore. The app works great. I like being able to customize my order. I always just hit the button saying "I am at the store" about 3-4 minutes before I pull up to the store and it is "usually" ready within a few minutes after I actually arrive. The downside is that I have not been using it much anymore. There used to be "offers" available every time u used the app. Sometimes it was 10% off your whole order or maybe a free item or upgrade. There hasn't been an offer on the app in what I would guesstimate to be about a year. When offers were available I used to stop by the one near my workplace all the time. Now there is a Taco Bueno and a Taco Casa not far from the Bell. I opt to stop at those 2 places much more frequently now, when in the past I almost never did. Maybe someday Bell will wake up and start providing "offers" again and then I'll go back to my routine of grabbing a bite there. Until then my very routine business will often go to other local businesses since I'm not saving anything with Bell over them.

Broken. I’m giving it 5 stars because I’m not one of those people who needs the world to burn when something doesn’t work, but there’s a glitch in the new rewards system that I hope someone sees. When you select a reward, you also have to add it to your order. That’s fine but, should you mistype or something, you can’t remove the reward. The problem is that the app’s built-in “don’t forget your reward” tool won’t let you complete the order unless you select that item. I checked the reward, didn’t want it and couldn’t delete it. Restarted the app, redid the order and it couldn’t be submitted/paid for because that error keeps coming up. I eventually just took the reward. I did that three days ago and now, on a separate order that I didn’t even look at rewards for, I’m still getting the “don’t waste your reward” error. Because of how it’s built, I press “OK” and it grays-out the payment option, so I now can’t submit any more orders until this is fixed.

Works Sometimes. Love the app and the options that it brings. I also love when the app when actually works and everything I get is right. Tonight was not one of those nights. I’ve had the app crash before and restarted it and worked fine, but tonight it was acting like I haven’t had an account. I’ve had my account for over and year and my boyfriend and I visit TacoBell once a week. We think it is so nice to look at our options and just be able to add what we want and not repeat it to the cashier. But tonight we just wanted to reorder something we’ve had before, so I add it back to my bag and try to check out. It refuses to check out. I tried logging out, refreshing the app and everything, it just wouldn’t work. Our rewards weren’t showing up it said we had 0 points, no rewards, nothing. I had to eventually delete everything out of the bag and add it all back manually. I would have just ordered at the window but my boyfriend insists on getting the online exclusive items. It still shows after I ordered tonight and got our food that we have no points or rewards. I would really just like this bug or what ever to be fixed.

Could be a good app, but doesn’t work. I used to use this app logged into Facebook. It randomly quit allowing me to log in, in ANY way. I can sit there all day granting access to login with Facebook and it just starts over. Same goes for using Apple ID. It simply doesn’t work. I also can’t log in with email. When the app did allow login, it functioned very poorly. For example, adding things to my order could be easy or it could be made needlessly difficult. Small errors like modifying the tomatoes was also a huge pain. Ex: I could add extra tomatoes or go with light tomatoes, but it would absolutely not allow me to select “None” for tomatoes. When the app wasn’t working (still isn’t), employees in the stores don’t honor the app’s pricing. The app will also allow you to place orders in stores that are either CLOSED entirely or have a closed lobby, forcing you to sit 20+ minutes in the drive thru. Employees don’t answer the phone in this case. All of the above has happened several times. Not to mention I’ve been cussed out by local Taco Bell employees thrice when I mention it. I’m not exaggerating.

Great store, terrible app. Idk if its just me, but i been trying to give the app a few chances, on account of the rewards they have. Yet i dont find it worth it in the slightest due in part to the fact the app has, undoubtedly everytime, messed up one or more items on my order. The process is on infuriating because i am aware of it happening before that i try to stop it by checking the summary and everything of my order before i order. For example i love to customie items on the app and after i do and submit they will have no customized options added into it. Also when choosing the cravings box i would pick my favorite items and this last order which sadly made me write this review and decide to no longer use the app and just go inside. This moment it gave me all 3 completely different options and took away my customized large drink and it didnt say anything until after i paid and the order was placed then the item like reverted back to the original or idk but it’s annoying and i really hope nobody else has this struggle I mean whats the point of customizing if i cant get extra queso! I get if the employee is negligent but the app doing me dirty hurts like adulting :(

No way to add a gift card or credit card??. Am I an idiot? When I go under the payments, it tells me that I should add a gift card or credit card in order to make purchases, but I can’t seem to find anywhere in the app to actually do that. Perhaps I have snorted too much Diablo Sauce up my nose and fried my brain? I note that I have also tried to add the gift card on the website, and I can’t find a way to do it there either. Perhaps I need to lay off the sauce. Edit: The developer kindly provided a response, which I appreciate very much, but the response was that you can add a gift or credit card at check out to work around this issue. So I can’t add a payment card in the payment screen, and I can’t add a payment card on the website. This is a terrible workaround. Someone emailed me a gift card, and I’m supposed to go to Taco Bell and try to figure out how to add the gift card from my email on my phone to the app while I’m trying to order my lunch??? This is a poorly designed and poorly implemented app. I used to work with a guy who was fond of the expression, “You can’t make it hard for people to give you money.” (Yes, I know that it reads two ways.). Taco Bell is making it hard for me to give them money.

Major issues. When the app works, it’s good. Recently, when you select to reorder a previous order, it does not save any of the customizations when it previously did. When you make customizations, the app adds several copies of the meal to your bag. The most recent issue is all the locations nearby have been delisted from the app, however it shows an error of “this store is closing soon” despite the store not having any reduced hours and is open as normal. If the delisting is from supply issues the app should reflect that. Occasionally (about once a week sometimes multiple time a week) the app will lock you out completely. It will show “the app is busy” and a 5 minute timer starts. This usually lasts 1+ hours. This app has also double charged me and customer support is not helpful asking me for information that is all on file through the app. This app has taken a significant downturn from the update a few months ago. They should roll back the update until they figure it out. Usually companies can iron out issues like this pretty quick but it seems to keep getting worse.

Most difficult app layout. I ordered a nacho box it processed the payment but never gave me an order number or confirmation so I assumed it didn't work and proceeded to login to the app and make the order again with it actually working the second time but when I arrived at the location they said I had two orders but I had no order number for the first one so I try to get a refund for the first one just to be told they couldn't help me. So I call again the following day to see if maybe I can get the order I paid for and they said they can't even if I did pay for it because it should have credited the money back into my account but I'm looking at my bank statement that clearly says I was charged twice. The app is extremely glitchy and I'm an extremely easy going person who never goes out of my way to write reviews but I work for Starbucks and they are beyond accommodating in terms of making the moment right and Taco Bell clearly has no intention of doing that.

Should be simple. I got the app because my cell carrier gave free tacos through the app. While the concept was good, it takes so long to load that it makes it annoying. When trying to customize an order, I’d rather see the words than the pictures if it means the app won’t crash. It shouldn’t take 15 minutes to place an order for a #8 combo with no lettuce. You have to individually click on the item you want changed for each item in the combo- which I understand the logic for, but it increases the likelihood that the app will crash each time. Then once you finally get it placed, the restaurants don’t seem to know what to do. Many problematic experiences at every location we tried. Also, when trying to save a customized order for a combo, it will say customized - but those edits disappear from the instructions to the restaurant it’s being sent. This mistake can only be seen when I click on the item to review it at checkout. That pretty much makes the “favorite” function useless. Not to mention that those “favorite” items disappear randomly from my account from one week to the next. If you like all the menu items exactly the way they are normally made, then this app shouldn’t be too bad. But if you want extra sauce, or no sour cream,..., you need to have patience. FOLLOW UP: The app worked perfectly for the first time, even the “favorites” feature! I’m impressed by how quickly these issues were fixed. Thanks.

Could be cool, but…. I think it’s the dumbest thing in the world to have an app where you can order your food ahead of time, or at least select your food ahead a time, but yet you still have to go to the restaurant and wait. I’ve never heard of such a thing… Thank God pizza places don’t make you do this. McDonald’s kind of does this too, but at least their App like recognizes when you’re at the store and they start making your food so if there’s a line through the drive-through you can still skip it. Taco Bell Avenue literally saved you no time at all… And they used to have coupons and specials which made it pretty sweet but I’m pretty sure they don’t even have those anymore or at least I haven’t seen them in a long time. But with the Taco Bell app they literally don’t start making the food until you arrive and tell them at the drive-through that you’re there… So it’s “fresh “...I appreciate the desire for freshness however I would rather it be made and ready for me by the time I arrive… Sitting there for two or three minutes while I am driving to the restaurant doesn’t make it any less fresh

Garbage. I’ve had this app since the beginning and when it works it’s great but it rarely ever works and I am done waiting for them to figure it out. It crashes all the time or empties my cart randomly while I’m working on my order. It takes forever to load screens and often crashes on the payment step. Half the time whatever I’m adding to my cart it tells me I can’t, it literally says access denied. Sometimes I can try something different and get it to add but then it automatically deletes itself from my cart saying it’s not available at my store right now which would be annoying, but more acceptable, except when I finally give up on the app and just go to the drive through like normal they suddenly have whatever it was I was trying to order on the app in stock so I’m really not sure why it doesn’t work on the app. It constantly logs me out and keeps telling me my log in info isn’t right when I know it is and right when I’m about to give up it just works. It never saves my favorites so I have to re-put them in every time in hopes they’ve figured out how to stop deleting it. Honestly I’m not sure why I’ve given it so many chances over the year but it’s ridiculous that it still doesn’t work.

The app is a bit sketchy sometimes.. I’m always having issues where the app will change my order or ignore my chosen payment method. Example: selecting the medium drink because of happy hour and checking out only to find it at $2 because it changed it to large. And going to go reselect medium again a few more times and each time it would change it to large at checkout. Or doing customizations in the app and get the order and the paper receipt would show no such customizations. I paid for it so it needs to go from the app to the store. Then lastly, I am always fighting the app to use my gift cards. I would have the gift card selected, but it would run my card instead. There’s a positive balance on the GC but it just never wants to run the GC. It 60% of the time would just run my debit card on file instead. The app just has me spending more money than I have been wanting to spend. I’m starting to think that all these bugs are on purpose. Because it can’t just be a coincidence.

Do you really want Taco Bell?!. If you love Taco Bell the you probably won’t care what I have to say. But if you don’t love Taco Bell let me say something quick about the app. You can’t cancel the order. This created a problem for me when I realized I placed it at the wrong location. The app was of no help nor does it allow you to reach anyone. I called the store I placed the order at and they were of no help and lied about refunding my order which was approximately $33 for a mini group. I looked on the Taco Bell website and there wasn’t a number to speak to anyone. I sent an email and found a corporate number on the internet and no one ever returned my communication. This app is not worth it. But if you love Taco Bell just go in or drive through. I’ll take this opportunity to give my own personal thought. Taco Bell is cheap so I get it. Sometimes times are tough and you have to eat what you can afford. But the quality of food is horrible. Obviously some people are going to love it so I’m not talking to you. But for the rest of you thinking of getting this app or visiting Taco Bell I ask you again, do you really want Taco Bell? My answer is not only no, but never again. There’s definitely something better waiting for you.

Don’t waste your time on this app.. I used this app once and it was awesome. The next time I used it, I submitted my order and picked my normal location that I go to. It showed that they received my order, when I showed up they claimed that they never received the order and that I had to wait for them to receive the order. I waited 5 minutes and checked again because I didn’t want to just order it again and get charged twice in my credit card. After 10 minuted they still didn’t receive my order and I decided to just cancel the order. I showed the workers my phone so that they new it was the right location and even the order number and they couldn’t figure out why it wasn’t showing up on their end. I guess the app is made by a 3 party company and had some flaws in their programming. Just don’t waste your time on the app and order the normal way so you don’t end up mad like me.

Worst app update I’ve ever witnessed. DO NOT DOWNLOAD THIS APP - THEY ARE ACCIDENTALLY SHARING USER INFO INCLUDING CC#, EMAIL, AND LOCATION. See edit. Completely unusable now. I used the previous app version to order Taco Bell for myself and coworkers at least 2x a week. We never had any problems and I really enjoyed the ability to “check in” when at the location so the food is prepared hot and fresh. I’m so sick of developers updating apps for the sake of it. You had a fully functional and aesthetically pleasing, easy to navigate product before. Now my order won’t even go through, navigation is a wreck, it’s not at all pleasing to the eye, and the one feature I valued is gone. Congrats, Taco Bell. You’ve lost another customer. Edit: I just checked the app again and I am logged into a strangers account? It says “Welcome Charlotte!” with their email address and everything. This is a serious breach in security. If I have their info, who has mine???? Taco Bell, this is a loss. I can send screenshots of this stranger’s information to any dev that would be willing to contact me and explain this. I will be personally emailing her to let her know that Taco Bell has given her private info to me and who knows who else.

Used often - used to rate 4 stars (was 5 with steak taco salad). I've found this app to be pretty straightforward, easy to navigate and use. I often pick up food on my way home from other errands, so only order a few minutes before getting there. So far, that's worked for me. I like that we can customize items and save that version as a favorite. I do wish they would add a "no utensils" toggle to cut down on needless plastic waste. I really, really do not like their new "password free" version. For me it is vastly simpler and faster to let my ipad log in with the stored password in about a half-second than to have to leave the app, wait several minutes for my mail host to process an email, then try to read an email and do whatever that process is. I have yet to actually receive any if their emails and have just given up using the app now. Really stupid. How could anybody pretend this was better? I've taken away all their stars as I haven't yet waited long enough to finish an order under this new version before giving up and going to the chicken place next door instead.

Love Taco Bell, hate the app. This is by far and away the worst food app I’ve ever seen in my life. To be honest it might just be the worst app in general besides Citizens which never lets you log in. They have rewards and tiers etc. but naturally once you’re able to actually use the reward all of the sudden there’s a problem with your order they take your money and the reward is “used up” on an order that was never made. You don’t have an award, they let you make an order and if they forget a drink or give you somebody else’s meal or only one item from your meal, feet ready to essentially fill out your W-2’s with the amount of information this app wants you to manually give them such as the order number date time store location—all information that should be there when I press help on a specific order. But after all that strenuous work they at least ask if you would like a response to your help request—unfortunately selecting yes also means selecting no because they will not get back to you under any circumstances. The app is horrible, just use Doordash

Worked 1 time. Hasn't worked since.. It worked one time when I was driving around doing errands, ad I worked an picked up my food. After that one time, an for the last 5-10 times I've gone in the past 7 months, it has NOT worked. Most of the time, it was a glitch in the system, and the screen would freeze no matter how many times I turned off my phone, and then turned it back on. The last 2 or so times, the ordering process has been good, BUT when I try to submit my order, it does NOT accept my credit card. I try 3 cards, and the order will continue to have errors and say that I need to switch payments. All of my 3 cards ARE very much valid and functional, which mean that the tech nerds that created the Taco Bell app need to use their brain and no their stomach to make a functional app. I'm not that annoyed that the only way I can get food from Taco Bell is to go in person and order it at the kiosk, but its just frusturating. If you want food from taco Bell, place the order in person, or in the drive thru because taco Bell hasn't come up with a great functioning app yet. Just pretend that there is no taco Bell app and do it normally, in person. Wow...

Used to be great…now it’s a headache. I love Taco Bell and the app was great. The last 2-3 months, every time I try to order, I add something to my cart and as I’m checking out, it tells me it’s not available (not because it’s sold out…it’s just not available). The breakfast box for instance, allows me to customize, select my options etc and add it to my cart. It doesn’t tell me that it’s not available until the very end at checkout. It’s so frustrating. Also, I only eat chicken at Taco Bell…so for as long as I can remember, Ive been ordering the chalupa and swapping the beef for the chicken. Now, chicken isn’t even an option…but potatoes is lol. Ok that’s great, but chicken is a more popular item then potatoes so why would you remove that option??? Very disappointed. My kids and husband love the breakfast box…no idea why it’s on the app if you won’t allow ppl to order it. Ridiculous. I wanted to give 1 star from the frustration the last few months…but in the past, the app was great so I added one for that reason alone. Please fix this

Never again!!. I placed my order last night at 8:50 I got to TB at about 9ish had to wait in the line for about 20+ mins to check in. When I checked in they asked my name and said they located my order via app and are now preparing it. By the time I got to the line the lady was so rude. She had her mask on one ear hanging off her head. And was basically wanting me to take my mask if so she could hear he better which makes no sense. She left the window shortly and came back to tell me they didn’t have any more containers for what I ordered so they can make my order. I said it’s fine I don’t mind using small cups or whatever you can use they literally were just lazy and rude and it wouldn’t make my food that I already paid for via the app. They never emailed me this was an issue so I could avoid even showing up. Let’s say they ran out of containers while I was in line when I checked in they say my order and could have told me then but they didn’t. So I didn’t get to feed my kids last night because I couldn’t even get my refund to go elsewhere and buy food. The woman’s name was laKendra and the manager whom I’m wouldn’t tell me his name wasn’t wearing name tags no one was. Worst experience ever I’ll never use this app again and never support Taco Bell again!!

This App Is The Worst In the App Store. I have used this app to order food and have gotten the runaround multiple times. If I go inside to pickup, they tell me to go through the drivethru. If I go to the drivethru, they tell me I need to come inside. After multiple failings, I reached out to Taco Bell support. They added some credits to my account, but unfortunately none of them will apply to the food in the cart. I’ve deleted this app, reloaded this app, logged out of the app, logged back into the app. It’s just a piece of junk, there’s no way this is convenient and it actually makes things worse than just going to the drivethru and ordering on site. Which I don’t really want to do. I desire an app that works and guaranteed pickup times. Waste of time. Frustrating. Glad Chipotle is close to me, their app works. Update, the developer responded to contact them. I did that a week ago and I got the “we’re working on it” response. They reminded me that if my rewards expired, I could follow up once they fixed the issue. Great, something else to keep track of. Rewards for an app that may or may not work.

Useless Rubbish. I was forced to upgrade today, which seems to happen every time I try to use it. That is aggravating because it forgets my credentials and I have to authenticate again. This time that did not happen though. Now the app either flashes open and closes, or opens to a window that just says something like “browse food menu” but that button does nothing, and there is nothing to click on. I even tried restarting my iPhone to ensure that was not causing the problem, but no change in behavior. I headed to Del Taco instead... Update: So a new bug fix came out so I hoped that the issue would be fixed but no. First time opening, it opens and crashes. Second time opens to the useless page with no working links on it as described above. My iPhone is relatively new and on the latest version from Apple. Does anyone even test these releases to see if they are minimally functional? This app is still updating seemingly constantly, and of course , is set so you can’t use any prior version. Ordered two days ago, go to order today, nope - need to update again. I’m sick of constantly updating this app and may just delete instead. You can use the website to order so why deal with this nonsense?

Upgrade Deleted My Customized Favorites. I’ve had a really great experience using the app until today, which is why they’re getting 4 stars instead of 5. Previously, everything was always quick and accurate, everything made exactly how I like it. I don’t how or why it happened, but it appears that the newest upgrade deleted the customizations for my favorites. I was in a hurry and selected my favorites without checking to make sure everything was correct since I expected the app to remember everything I’ve input previously. However, when I got my food home and started taking things out, nothing was made to my customization. I went back to the app to see if the mistake lay with the store or the app, and discovered it was the app. I had to re-input ALL of my customizations for ALL of my favorites. I wasted money today since I’m vegetarian and some of my food came with meat, so I couldn’t eat those dishes. Oh well. You live and learn, right?

Locked out of my account. My account was made using my Facebook account. The app has since logged me out and when I try to Log In With Facebook, I get an error message. I also can’t make a new account because itms already using that email address. As far as I can tell there is no service email or number to call. There is only an FAQ that does not cover this. Also why is it when you tap the Sign Up/ Log in button, it goes to a sign up page by default and you need to tap another link to log in? It should be the other way around. You only need to sign up once, but may have to log in multiple times. That’s just a bad UI choice. Also whenever I have made an order through the app, the food is never ready on time. They usually don’t even get my order until after I have shown up. Overall this app is poorly made and not worth the time or effort Update: it’s been months and even after an update stating Facebook login issues were resolved, I still get an error saying “Log in failed. Please try again.” after pressing the Log in with Facebook button. I sent an email to their support but never got a response either. This app is just not worth anyone’s time. Will be deleting unless something changes soon.

Good idea but needs improvement. I love the idea of the rewards system but the app as a whole definitely has some glitches. To start off, every time we order through the app we have used the drive-thru pick up option and both times the employees did not start working on our order until we arrived at the pick up window. They said the order was not appearing on the screen that they look to for orders. I think there needs to be some attention given to the importance of online orders because they seem to be an afterthought. We waited so long in the line because of the online orders taking up so much time and clogging up Drive they process. It needs to be streamlined because ever since it’s been introduced it’s slowed down the drivethru process immensely. The next issue was that when I went to redeem my first reward (Doritos locos Taco) it just kept not working. No matter how many times I added it to my cart using the redeem button it just wouldn’t register the discount. Now I had to order a taco that I did not want to pay for. I hope these glitches can be figured out soon because these are major reasons to stop using the app altogether.

Rewards don’t work, app goes down often. I use this app a couple times a week at least, have been for a couple years, the app is a constant nightmare. It will consistently go down for a day at a time, saying “there are no time slots available for this restaurant. Please choose another location” and then it says it again for every location you try. The rewards just flat out don’t work anymore, I should have a year’s supply of food rewards by now, and it won’t let you access your points. The App acts like it’s loading your points, then it just stops and it just says “0” at all times. Even when they make sure to tell you every time you order how many points you’ve earned. Periodically, the app will just sign you out and lose your saved items until you sign back in, and the “my orders” function just doesn’t work at any time. I’ve seen a couple bad reviews such as mine that somehow are still showing a 5* rating, so I’d like to also state here for all to see, THIS IS A 1* RATING Please fix the app, Taco Bell. Spend money fixing these bugs before you spend money printing any more signs for your windows asking customers to “SKIP THE LINE, ORDER AHEAD ON THE APP”

Beware!. This app used to work well. Now, it is absolutely terrible. Favorited orders never work, toppings have changed and now there is always a “payment error” message even after using several different cards INCLUDING the one I originally used when signing up and always worked fine. Twice after this error message shows up my account has been charged even though it says it did not go through AND the rewards dissapeared that I earned. I asked staff at location I ordered from and no ordered ever went through. “Sorry, nothing we can help with” I’ve reached out to Taco Bell customer service as well...no response. **Update** TB team reached out and attempted to help. They were very apologetic and also added rewards to my account to make up for ones lost due to order errors. However, issue still occurs. I still am unable to make an order through the app and the rewards I was given from the team have now long expired. Communication stopped and when I asked to delete / deactivate my account I was given no response. I give up and will be deleting the app from my device.

App is TERRIBLE after new update.. The app is horribly slow and unoptimized. The new update destroyed the app. Take some time to give attention to detail before rushing out a new version. Literally takes 4 seconds for the app to process and load that one of the categories at the top was clicked now. 4 seconds for the bottom tabs as well. 2 seconds to swipe back and forth between the food menus. Those categories at the top doesn’t support fluent-motion movement. Instead, they move in “pages” but you can tell it was designed for fluid-motion. When you’re navigating the “pages”, it’s cutting off half the name for “Online Exclusives”, “Burritos”, “Specialties”, “Groups”, and “New Cravings Value Menu”. You can’t swipe from the left side of the screen to go back. You can’t swipe right to open the right-side menus when they are there. (You can swipe items in the checkout, so that functionality is already used, just not integrated.) The “home” tab at the bottom features outdated deals. There’s a point and reward system, but you can’t look at the rewards until you unlock them or look under “how it works”. A positive note is that the “My Info” tab is much more handy with the option to save payment type. However, I would suggest adding a note that Apple Pay is available during the checkout process. Adding and saving a card directly into a fast food app is just a big no nowadays.

The app took my money, and the store did not have my order.. I recently tried to use the app to order food. I ordered an online only special, build your own cravings box. When it came time to check out, I entered my card information. And click the button to check out. I got a notification that that was an invalid payment method, which seemed odd because that card is active and has available credit. So I tried it again. I got the same notification. Then a few seconds later, I got these notification from my card app, that my card has been charged twice. I thought it was a fluke, so I went to the store to pick up my order and was going to see if I could get my money back for the second charge. The store had no record of my order, but I had a record of my card being charge twice. So after they all talk to each other and nobody had any idea where my order was, I ended up having to order a different meal that was not available in the store because the meal I ordered was only through the app. Now I will have to contact someone about getting both charges removed from my car. I will probably delete this app.

Amazing App! But I miss the Bell.. I’ve been really impressed with the Taco Bell app. I have used other fast food apps before, but Taco Bell has proven to have the best user experience so far. The interface is clean and colorful, the menu is easy to navigate, completing an order is simple, and the loading times are acceptable. The customization options are also fantastic! Being a vegetarian means that I need to make a lot of customizations to my order, so the ability to save customized items to a personalized favorites menu has been the perfect solution to this. I’ve even been able to bring back the 7-layer just by swapping and adding ingredients to the Burrito Supreme. Amazing! My only complaint is that the recent update removed the bell chime after I complete an order. As small as the detail was, that was my favorite part of the ordering experience. I really hope that someone from the app development team may read this and consider adding the bell back! 🔔

Awful app. I really do not understand the point of mobile ordering if when you get to the store they don’t even know what you ordered? I like ordering online with apps because it makes things easier but in this case it just made everything more difficult. When I got to the store they said they couldn’t find my order and asked what I ordered so they could make it... like no this was an order for 4 people that was made with specific customizations for each person (hence why we ordered on the app to make it easier) so no I can’t simply tell you what I ordered... I told them to keep looking and then after some time they said they found it and asked if we got drinks and what they were.. What’s the point of ordering our drinks on the app if they have no clue what they are when we get there. I ended up just asking for cups and getting the drinks myself (after having to call home and check what everyone wanted). There was awful communication with this app and the store I went to. Also just to add I got all the way home and realized they forgot 2 cinnamon twists that came with 2 boxes we got. Never again using this app.

Great app but need some bug fixes. Overall, I LOVE the Taco Bell app. I much prefer ordering on the app than I do at the drive thru. I love the easy customization options and that you can save your favorites. The issues I have - it is constantly logging me out. I’m someone who never can keep track of passwords, so being logged out all the time is frustrating. Also, when you get an error during checkout because an item is sold out, or no longer being sold at that particular location, it doesn’t tell you what the issue is. So, you click “check out” and have a gigantic order for multiple people ready to go…and there’s an error. You can’t narrow it down to what item is causing the issue. In those cases I just order at the drive thru so they can tell me what’s missing, but then I lose out on the rewards points. They have added a “receipt scan” feature, but it’s not available for all locations yet. I have also had issues redeeming rewards, and it expires before it ever works. Frustrating as well!

Will not return until I can use the app. Update: upped star rating from 1 to 2 because tech support WAS working with me to get the app to allow me to login. As of now, the app still will not allow me to login and I’ve not hear from tech support for weeks. In the last month I’ve tried to order through the app 3 times. Each time I was soooo mad after sitting in the parking lot trying to get my password to reset (I’ve even tried to reset it before I go there) that I left in a huff! I’ve even tried to order through their website over the last year, it worked approximately 10% of the time. I think it’s been a year since I actually bought anything from Taco Bell. Don’t get me wrong. I love Taco Bell, but it pisses me off when I can order my husband’s fast food “curbside” at McDonald’s in less than 5 minutes (and it works every time) and Taco Bell’s app does work. That means I have to have McDonald’s food! Please fix the app for everyone.

NEED A REFUND. I have ordered on this app like 6 times and it was great but the last time I ordered on the app I got 2 large drinks but they didn’t have large cups so they gave me 2 mediums and I just declined they said I would get a refund for that but I never did, (that’s just drinks it really doesn’t matter right ?) THEN I go back 2 days later and use the app again before I can even do anything it DELETES my account and I remake one and I order the quesadilla combo with the potatoes and soft taco and LARGE drink it came out to be 8$ I put in my card info and it said “incorrect information” but STILL took the money from my account ? I still go to the Taco Bell to see if maybe they got it because the money went somewhere and they said they didn’t have it and I said it took the money from my account the woman goes “you’ll get a refund” I said well last time y’all said that I never got a refund, this lady says " well if you don’t then you don’t it’s not my problem” I just left . I still have yet to get my money back . My mind was just blown ..

Used to be Amazing. This used to be one of my favorite fast food apps. In fact, next to Chick-Fil-A, it used to sit on the throne of what I considered to be one of the very best food apps on the App Store. I don’t know what happened, but it seems to be less and less stable with every update. Most infuriating, the favorites section that should allow you to save items with customizations will only sometimes remember those customizations. More often then not, you’ll add an item to your order from the favorites menu and have to go through the whole customization process all over again to make the item how you want it. Then, if you manage to get the app to open and load the menu (which is very difficult and usually takes several tries even on a gigabit-class internet connection), get your items in the cart, customize them how many ever times it takes to get the options to stick, and get to the checkout, you’ll be lucky to be able to select whether you’re eating in or going through the drive thru. Oh, and heaven help you if you need to order your food for a little later because it causes the whole checkout screen to refresh if you select any other time then right now. At some point you might be able to reselect your Dine In or Drive Thru option and check out, but at this point I’m sometimes so frustrated I just don’t bother. At least the app has Apple Pay. They still have that right.

Order deleted, money still gone from my account. I downloaded this app and placed an order as a guest user. I chose the Apple Pay option and was immediately charged. Right after I placed the order, I was greeted with a screen giving me the option to track my order or continue with registering an account. I decided to go ahead and register for an account. Go back into my orders and it’s gone! So I go to Taco Bell and they have no record of my order and told me I have to “check in” on the app. Well I can’t really do that if my order has just vanished. I also got no confirmation email at all. What was the point of having to enter my email address (prior to creating the account) and charging me right then and there if I was going to get no receipt whatsoever? And no option to contact them in-app should something go wrong. Just some “don’t call us, we’ll call you” form you have to find online and a phone number I found after further internet searching that you sit on hold for over 30 minutes before getting frustrated and hanging up. So now I’m out $22 AND I have to go home and tell the family I didn’t get dinner because I’ll be damned if I pay 2x for the same meal. Shame on you, Taco Bell.

Ok but buggy with very bad GIS. This was the first time I've used the app. For some odd reason it wants to default to a Taco Bell 30 miles away instead of the one that's 1 mile away from me. I have not saved the undesired location nor have I ever even been to the city it wants me to go to. I could understand if it was two locations equal-distance apart, but this routed my order to a completely different city. The workers at the Taco Bell I went to were very helpful and accommodating, and showed me how to cancel the order, but they said that "this happens all the time"so it seems to me app developers should work on this. Aggravating, and not just for me as the customer, but I felt empathy for the employees whose "workflow" was significantly interrupted. If this really does happen "all the time" then lots of people are adding five minutes to the wait time of the people behind them in the Taco Bell drive-through. Lastly, sometimes the app requires "button pushing" where the buttons are below the bottom of the screen and there's no way to move the screen up to find the screen real estate the app wants you to use. I will give it another try, but this time I'm going to pay very close attention to the specific address of the location and not assume it's smart enough to know as a default that I prefer the Taco Bell 1 mile from my house, rather than one 30 miles away in a town I've never even been to.

Well Done Taco Bell!. Great App that’s so easy and convenient to use! I just placed my first order through it and I love it! Well done Taco Bell! The one thing that was really disappointing was the basically nonexistent special offers, deals and coupons. I frequently use nearly every fast food chains apps, and I’m given offers for every chain. Some are pretty good such as Subway you can gain token points for each purchase and after you reach 200 you get $2 off and up and they email you coupons for free sides or special deals. Others like McDonald’s offers are honestly amazing that have multiple coupons every single day! I know Taco Bell has amazingly low prices but maybe a coupon for a free cinnamon twist or soda maybe would make this app just as good as McDonald’s and also way better than quite a few of the other competitions! Overall, Taco Bell did a really great job with their new app!

Won’t be using again. I tried using the Taco Bell app last night. I definitely won’t be doing that again. Although it may have been user error, I could’ve sworn I selected the correct Taco Bell location. Once I got to the store I realized this was not true. I asked the person at the counter if there was any way that I could switch my order to this Taco Bell, and she told me there is no way to reimburse me and she’d have to charge me again for the same order. I had ordered a few party packs of tacos so I really didn’t want to spend that money twice. I had to go 15 minutes out of my way to the correct Taco Bell. Once I was there, I figured they would at least have my tacos ready, but that was not the case either. I ended up having to wait for 25 minutes for the tacos to be ready and there were only 3 other customers in that location. They gave me a coupon for one free taco for my inconvenience. When I got home over half of the tacos had no lettuce in them. Many of them had clearly been carelessly smashed. I just don’t think this app (or Taco Bell in general) lived up to my expectation. I feel that it made the process more difficult. I will not be using this app again.

There are bugs in the coupons. I just downloaded the app, it’s cool to be able to customize my tacos, really see what I get and change how I want it. But it gave me two coupons and won’t allow me to use either. It even showed that I could use the coupon, it expires in 14 days. The only 2 requirements were to order online or on the app, and that the max discount is $10. When I went to check out, the coupon was there but then it kept removing it, saying that I had items that are only available during happier hour. I had no items, because I clicked “remove items”, nothing was taken off my cart. But the coupon was still on my cart, but it’s when I go to check out that it is removed from my cart. Idk what’s going on, but it made the whole night bad because I couldn’t get this great discount. I can always go and order in person, but a deal is a deal.

Great for ordering, not so great for paying. I’ve made quite a few orders on the app and I can say that it’s been really easy to navigate the menu and make my orders. It’s nice that I can schedule a time to get my food too. I only have one gripe, though, and it’s kinda major. It’s paying for the food. For some reason, for every order I’ve done, I’ve tried paying with my debit card but the app won’t let the payment go through. I triple-checked my card info and it was all correct, so I don’t know why I couldn’t pay. When I tried my credit card, it went through first time. Why does only that one work? I just don’t get it. And I’d much rather pay with my own money rather than with credit. I know I could just pay with debit card at the store, but that just defeats the purpose of the app in getting points and rewards, and I’d really like to get rewarded for my orders. I hope this issue can be fixed soon, but other than that, the app is great. I recommend it.

Worst App Ever!. Downloaded app to place an order for 20 or so items, to save time ordering at restaurant. Took like 15 minutes to place the order and I click button to order. App gives me an error stating the payment method wasn’t valid. I thought something must be wrong so I submitted again, still same error. Then I decided to try another payment method, received same error yet again. While my husband called the store, I look up my credit cards and 3 SEPARATE HOLDS for the same amount on my cards!!! The store says the order never came through. WHAT A COMPLETE WASTE OF TIME! Supposedly since the store didn’t create the order, my pending statement charges would be dropped, per the store. Then I decided to go in store to order at the kiosk rather than take up time in the drive thru. That took another 15 minutes of my time attempting to duplicate my online order. On top of that, of course there’s a special box you can only order online, not available in store. Then had to wait another 10-15 min for my large order to be made. Again, A COMPLETE WASTE OF MY TIME AND COMPLETE INCONVENIENCE for the card holds. Never using app again, don’t trust it!

Unreliable Scam. Boycott Taco Bell. If you want to use this app then get ready to be very frustrated with Taco Bell. Out of 50+ orders using this app, my food was made correctly maybe once, and I order the same bean and rice burritos every time. I personally have had to basically train the staff at my local restaurant on how to interpret online orders with their computer, and they still can’t manage to figure it out. Taco Bell corporate clearly has dished out zero training to employees for orders through the app or website. Update for newest version: gets worse with every update. Last versions were already unresponsive and unreliable, now it’s just even more unresponsive. Whoever is developing this app is garbage. A MAJORITY of people are literally being scammed of their time and money by using this app and the people responsible are not doing anything about it. I will not eat Taco Bell again after my horrible experiences with this app. I’ve been waiting for someone to make it right after emailing the appropriate persons and making complaint after complaint, but now I know they absolutely do not care. Please do not eat at this garbage excuse for a restaurant.

Fix your app. I find it absolutely ridiculous that there are certain menu items that can only be ordered online and through the app. This bitter pill would be much easier to swallow if the app would actually work. I recently reinstalled the app so that I could build my own craving box (I had deleted the app and deactivated my account after someone 500 miles away used my account to buy $50 worth of dinner), and after going through the grueling process of getting back in (the first time I installed the app it took forever to make my account, so it wasn’t just the retrieval process) and making my box I was told that my payment method couldn’t be processed, so I tried 3 others, and all were declined. I tried again today, and still my payment info was declined. When I spoke with one of the staff at the restaurant she said this was not an uncommon problem and she apologized for the inconvenience. Taco Bell, get your affairs in order. If you aren’t going to make your full menu available to those of us that order in person, then make sure the method where it is actually works.

Bring back the customizable option!. I have been using the app for a while now and never had any real issues until I went to place an order tonight. I went to add a taco party pack to my cart but wanted to change it from mixed (crunchy and soft) to just soft..no problem there, but I also wanted to remove the lettuce from my order, but there was no option to do so this time! I went to past orders and saw where I had done this in the past. I tried to just add my past order to my cart and it was all added but wasn’t added how I had ordered them in the past with no lettuce, it just put a taco party pack in my cart with no modifications. My daughters were waiting (impatiently) for me to place the order so they could leave and pick it up so I just went ahead and ordered the tacos with the lettuce on them. Once they got back to the house with the order I spent forever having to pick a half head of lettuce off of each taco. 🙄🤦🏻‍♀️ If we can’t modify or customize our order at least chill with the lettuce! 1/8 of a cup of meat, 3 sprinkles of cheese, and half a head of lettuce…come on 🙄🙄

Very upset. This app doesn’t function particularly well and the main reason is that it can fail to process your order. I tried to place an order that was roughly $42 and when it came time to check out, I added my debit card and the checkout failed. The order was never placed and I kept getting an error message that said “your payment can not be processed at this time”. We tried with different debit cards but none of our payment methods worked. When we decided to give up and just drive to Taco Bell to make the order, I check my bank account and the app charged me 5 times. I was charged over $200 for an order that wasn’t received or made and when I contacted Taco Bell customer support, they gave me the runaround and told me I have to wait three business days before the correction shows in the system with no guarantee that it would. So basically, if you download this app, BE WARNED! It can and will take your money and you will be without that money for days. I’m severely disappointed that I did literally everything right and I have to front the bill for nothing. That’s what Taco Bell thinks of their customers. I am not worth their time.

Terrible customer service. The app has a few delays that make it a little glitchy and kind of annoying but I didn’t have any big issues prior to my last 2 orders. I ordered both times through the Taco Bell app and apparently when doing so Taco Bell defaults to doordash for delivery which I do not typically use. Both times I was missing an item in my order that I was still charged for. Both times I reached out to customer support through the taco bell contact us form since I ordered with their app and not with doordash. Both times I received a “we’re on it!” email and two weeks later I still have not received any communication (which I specifically requested as follow up to my contact) nor any refunds (which I also specifically requested since I straight up did not receive part of the order I paid full price for) and when I attempt to use their contact form again it won’t even let me submit a new form despite having everything filled out appropriately and not exceeding their character limits. This is ridiculous honestly and I’m definitely not recommending Taco Bell nor it’s app anymore.

Locations. I don’t know if there’s something wrong with the way it affects the GPS or what it is, I only have this issue with this app, but whenever I place an order the location will change from the one selected to one 10 minutes away and then I waste money on having to make two orders because I’m already at the one I placed my order for, but when the confirmation comes it’s at the wrong one. The app is convinced that location is closer and the one I am at is further away even though the GPS image shows the location I am actually at. Like it says 3.4 miles away while I’m in the parking lot of the Taco Bell. This has happened like 3+ times so far and I have mostly stopped ordering from Taco Bell unless there’s nacho fries because of this technical issue. I don’t want to call corporate over 6$. I just want to be able to easily place my order and pick it up instead of having to make the order twice and become frustrated with why this always happens.

Frustrating. Would be a good app, much better way to order if it wasn’t for one bug that ruins it. One star because, even if the app is great otherwise, it doesn’t do much good if I can’t submit the order So there is this glitch that has been there for a long time and I even stopped going to taco bell because I was so annoyed. When I check out it won’t let me pay. It just keeps resetting the “how will you pick this up?” question after you answer it and you can’t submit. It’s really a pain when you have got your order perfect and customized and then you can’t put it in. So you have to order it at the drive thru. And my taco bell gets orders screwed up all the time, with or without customization. But they never once got a mobile order wrong. So the thought of having to order there because the app is not working is a real downer, and at that point I just choose somewhere else. I ordered recently and it processed. But now it’s doing the same thing to me again., after I put my order together I can’t submit it. And I’m so irritated I don’t want taco bell anymore. Maybe in a while when I feel like trying again they will fix it...

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Taco Bell Fast Food & Delivery 8.37.1 Tips, Tricks, Cheats and Rules

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Taco Bell Fast Food & Delivery 8.37.1 Apps Screenshots & Images

Taco Bell Fast Food & Delivery iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 8.37.1
Play Store com.tacobell.ARgame
Compatibility iOS 14.0 or later

Taco Bell Fast Food & Delivery (Versiyon 8.37.1) Install & Download

The application Taco Bell Fast Food & Delivery was published in the category Food & Drink on 26 January 2012, Thursday and was developed by Taco Bell [Developer ID: 360756781]. This program file size is 184.83 MB. This app has been rated by 1,128,494 users and has a rating of 4.6 out of 5. Taco Bell Fast Food & Delivery - Food & Drink app posted on 08 February 2024, Thursday current version is 8.37.1 and works well on iOS 14.0 and higher versions. Google Play ID: com.tacobell.ARgame. Languages supported by the app:

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Taco Bell Fast Food & Delivery App Customer Service, Editor Notes:

Fine-tuned our app to boost your cravings Minor bug fixes and updates

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Find on this site the customer service details of Taco Bell Fast Food & Delivery. Besides contact details, the page also offers a brief overview of the digital toy company.

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