H&R Block Tax Prep: File Taxes App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Absolute headache, took my money no product to show for it.. I heard they were better than turbo tax so I tried them out and the messed up my state tax return and won’t help me fix it. They filled out forms that shouldn’t have been filled out and the UI made it impossible to fix. Spent weeks calling people just because the app would t tell me why my state taxes were rejected. Had to call state version of irs to find out and the app STILL resisted me. I paid $30 for plus to get help on chat went on app chat 5 separate times and each time got to front of line after hours of wait and then no one talked to me. Same on phone service wouldn’t answer after hours of waiting. Couldn’t even get to talk to someone for refund and website said AFTER payment that there’s no refunds without ever clearly stating. Use anyone else.

Fairly good company. I’ve always love H&R Block because it does seem like they didn’t have your back. The only thing that I have a problem with as I never get discounts. The way they claim I’m going to get and I’ve been with you guys for over 10 years filing self-employment still no discounts well actually they did a $25 discount which took my grand total to $65 but they always tell you about this $35 thing that you get but I’ve never got it maybe I just misunderstood it but I think it should be already put on your account especially being that I’ve been with H&R Block so many years I still believe they’re good company I just believe the prices are a little bit too high for filing especially with the pandemic, so many things have been going on with the economy this year especially had some type of deal for their customers have a heart H&R Block and where it was easy to file self-employment it’s a little harder now he did seem difficult when I first started, but then I now they changed it up to many and I know it’s just to help people but sometimes it makes a little bit difficult. Thank you God bless.

Reliable, Quick and Easy, Tax Consultant Support. I enjoy using H&R Block to file my taxes. I have used H&R Block software for several years and before that their TaxCut software. Being able to do your tax return and home is a major plus. Much better than gathering all your documents together and going to an account or tax prep office. The app or software guide you through in a quick and easy process. I use the Deluxe edition to itemize my taxes and I’m typically finished within two hours. I also like the H&R Block app or software maximizing the amount I receive in my tax return by providing yes or no questions and, select all that apply check boxes. After answering the question, you are taken directly to the sections that apply specific to your situation. As you move quickly along, the app or software show you a real-time total of the return or owe amount. I also like the option to have a live tax consultant available to me 7/24 and a representative with me if I were to be audited. Thank you H&R Block for making a typical stress for task quick and easy from start to e-file with a tax refund in my bank account with around a week to ten days!

App needs some work. I’ve found h&r to be easier so far to use. The app does have some quirks. If I could have got everything done at once without getting logged out it would be much smoother. But I get logged out and every time I have to sign back in it takes forever. I feel like the app isn’t responsive as it was before and I get this loading circle after signing back in and it just does nothing. Just so frustrating when I want to finish the tax stuff that I just don’t want to deal with anymore at this point. I want to add I tried a different company first and it didn’t work but I think I must’ve put in a few things in wrong and h&r was able to get around those errors and that company wasn’t helpful with what needed fixing. So I think I will stick with this app.

Simple easy to use . But …... Like on the review title I added Simple , easy to use because it is . Step by step the app guides you through the process . But hopefully in the future there will be options for a refund advance loan without having to go to the actual HR branch locations . That part I do not like since I’m doing the tax preparation with HR block online but in order to get the quick advance I would need to visit the hr block branch ? That means I would have to file with someone there and it takes the doing your own taxes away that I did with help from HR block assistance. So hopefully next year would be more better

First time using an app for taxes. I have been using an accountant for a number of years and was paying over $400 for my tax preparation and it usually took the accountant several weeks to get to my taxes after I dropped off the documents. I was able to complete my taxes within a few hours while watching tv, and it only cost me $50 for using a deluxe version of the app. It was easy to use, and I was able to load a pdf directly to the app for investment accounts. I had no problems navigating back and forth through the app, and there were typically explanations for the various questions asked. I will use this app again in the future.

Simple the best. H&R Block really come through for me. This app works great. It was really easy to use. I was able to chat with a live tax pro instantly win there was something I didn’t understand. It was my first time attempting to do my taxes on line so I was worried about using the app but I’m now 100% confidant in doing my taxes online. I tried a few other apps and ran into road blocks but I completed it with H&R Block. I believe they found every last penny I had coming back to me. My refund is better than it’s been in past years and they were 70% cheaper than my last tax service. I should have tried there site earlier. I’ll be using them again next year. Thank you for getting me a nice big refund!

Making things a little easier. The app gives those with simple tax returns a quick and easy way to file. The only downsides to the app are the same ones I’ve always had when filing on a full desktop page for the last 8 years. The navigation doesn’t always work causing you to have to restart sections and there are some instances where it doesn’t quite understand your specific tax situation so you have to select different answers to get the result you need to have an accurate tax return (which is difficult if you don’t know what you need and just rely on their software to be correct or faq/chat to guide you). It also tries to constantly upsell you to a higher product but they are a business and this happens on the full website and in person so I didn’t expect to not be upsold to.

Terrible Customer Service Chat Funtionality. The chat function is utterly ridiculous. You can wait over an hour try to reach an associate just to be disconnected because the session times out. I got nearly to the end of my taxes (free version) and I was prompted to upgraded in order file for an additional credit. I upgraded. I didn’t qualify for the additional credit, and there was a glitch where my information was incorrectly imported. I reached an associate to talk about downgrading options. She said she could take care of that for me. What she didn’t say was that it would completely delete all of my taxes - HOURS of work. HRBlock has been my go to for several years now, but they are making it abundantly clear that they no longer care about their customers. Their focus seems to be on their bottom line and nothing else.

Definitely preferred. Before I submitted my taxes, I used both H&R and the other main competitor to see which one was easiest and whether the refund would match. All I have is a W2 and a 1098-E (for paying off my student loans) and I consider my taxes to be pretty simple. I noticed two main differences. 1- if you’ve filed on-line before and you’re taxes are simple to a little less simple, H&R is all you need. They ask important questions to make sure you have the right forms and they make it easy to ask questions or to get a definition. The other competitor asked pretty much all questions. One question at a time. Name? Type and confirm. Address. Type and confirm. Over and over agin. H&R provides it in fill-out form which takes A LOT less time. 2- the only “special” part of my taxes are student loans. And the other competitor does not supply the form to file for free, hence $25 for one form and all these add-one that I don’t want or need. A form that is still free on H&R. So, if you’re a student filing your taxes, choose H&R Block.

Glad I switched. I’d been using TurboTax for the last two years and was sick of having to pay to e-file everything together despite being free. I searched around and saw that H&R Block had good ratings and their free was really free. Admittedly, I was rather hesitant about trying a new product and was worried it would be a pain. H&R made it super simple and pain free. The only problem I had was my Walmart W-2 but that largely because Walmart prints them out weird. H&R only asked about the premium once which was fine because they have bills to pay too. However, they didn’t nag or pressure me like TurboTax would. I felt like my taxes were in good hands. I’m glad I made the switch and I’ll definitely use this product from now on.

Horrible experience 2 years in a row-SCAM!!. I have had a horrible experience two years in a row. Last year I filed with hr block and was erroneously credited a refund of $3000, hr block made a mistake and I actually owed $190. Ok fine, I paid the state tax with much difficulty. The next year I decided to use hr block again mainly because they already had my information and it was easy. Now in the middle of closing for a house my mortgage loan Officer is saying that my taxes that I filed and printed 3 months ago are not filed and state taxes are not paid. The third party website has not paid my taxes 3 months later and when I try to call the phone number for the third party payment company I get nothing but adds for direct tv and oil changes. Then after 6 minutes of that they say that their phone number has changed. So I have now paid state taxes twice ($1876) along with paying over $3500 initially for $3355 in actual tax liability. At this point I have paid $4465 to pay $3355 in tax liability. And it is my responsibility to try to get my money back from the third party where you can not actually talk to a live person. This is a scam I will never use hr block again.

Outstanding tools and very user friendly!. I’ve used H&R Block software for years and to my amazement each year they develop new tools that make tax preparation a breeze. This tax year I used their online product and by just answering the on screen questions it’s like a tax preparer was sitting next to me. Within about 20 minutes or so my taxes were completed and in less than 20 hours the IRS had accepted my return! Keep up the great work “Block” and I’ll be back next year! BTW I just downloaded your app for my cell phone and love it especially the ability to check my refund status at the IRS!

2022 glitch?!. After all the work of entering the information paying the $29 all the way to make it to the end just to be foiled by a security measure that shouldn’t even mess anyone up… Along with myself and many others have files our returns are a season email receipt of confirmation of payment and also an email confirmation that I have filed my taxes e file The one I log back into my account it says if I never started a return and I’m not about to start another one. I would like to know 100% if I’m getting my return along with your captcha It’s not working on safari an iOS devices and other uses reported using Chrome and I had to wait a very long time for the image to even load. I tried refreshing the page just eventually get an email 15 minutes later as I was waiting as it said saving just to get anything. Can you confirm that I have a e-Filed my return?! I have also emailed Support. Just because it’s the last day to file doesn’t mean anyone should have issues filing online!!!

Very user friendly. This is the first time I’m filing my own taxes, I’m sure with a tax pro I could have made a 100 or so more dollars for my refund, but then again I’d be spending that to pay him/her. As long as you enter accurate information or just take a picture of your W2’s, it really does all the hard work for you, it does not push the extra sale too hard, but they need to make money so I get there will be fees, I paid about 60 for everything and my refund was what I believe it should be. Definitely recommend using this app. Almost nothing is 100% free, I definitely preferred it to turbo tax.

First Time Myself. The reason I greatly appreciated this online service by H&R Block was because of its simple easy to understand language and step-by-step process. There were frequent places along the way where I could have obtained additional information or answers to my questions if I had needed that help. I had not filed my own tax returns in a great number of years, since my financial situation had been so complicated. Therefore I had used an in-office tax service, also with H&R Block with which I had been pleased. Because of that I was really dreading doing this by myself this year when my life had finally become simpler. I was pleasantly surprised however, and very satisfied with the process and the price.

First year from TurboTax. This was my first year using HR Block software after using TurboTax for the past 5 years and I’ve got to say I definitely love the HR Block app much more than turbos. Filing this year was even easier than past years somehow and the software is so much easier to navigate. I switched to them after seeing their customer service when the IRS messed everyone’s stimulus checks up. TurboTax customer service was nonexistent. I don’t believe anyone will be disappointed choosing HR Block, but then again I’ll let you know in a few weeks how my return goes ;)

Frustration. App would not let me print. Had to go online web. When found i could not use basic free it would not let me select other version. Had to delete past account which caused me to loose past years. Income adding is not obvious. Had to go through multiple times starting over before finding tab to add 1099. Very frustrating . Should be able to change. With $54 for deluxe and another $44 for state apps this was not very friendly to use. Been using HR block about ten years. Now lost previous tax data. Should be easier to use, find 1099R 1099int . Seems should have been part of free but could not find it. Very disappointed for the first time after about ten years. Ipad version is joke. But no longer have computer for CD

Never Again. HRB has been a hot mess this year. Will never deal with them again. I’ve been a loyal satisfied customer for 9 years. The chat option is a joke. The agents mise well just be automated response robots. They know nothing. Feels like I’m in beetlejuices waiting room: HRB sent tax returns in before the IRS tax season opened causing millions of tax returns to be sent to the error department. In the middle of a pandemic Im stuck wondering where my money is dealing with condescending HRB representatives who have brought me to tears. JulieAnn M. Told me the only way you get text alerts from HRB is if they are tying to steal your identity. Got a good laugh I suppose.... nothing works right haven’t received the tracker I’m eligible for nor the texts I signed up for. I had to ask over and over for a supervisor. She was ignorant and just kept telling me that they was going to tell me the same thing. The last time I asked she didn’t say a word. Back. JulieAnn just disappeared after 10 minutes of being stuck in limbo not knowing what was going on I finally got a new representative.

Attractive, slick, comprehensive until.... This year while trying to complete my return using an app, any mainstream app, on my mobile service was one failure after another. This one I tried third in line of viable tax prep apps. It is very attractive and moves along smoothly, seeming to ask all the right questions to not miss the pertinent information. Unfortunately, however, this stored being the case at the very end of preparing my return. I live in Minnesota and part of my state tax return involves what we colloquially refer to as the "renter's rebate." When I began to fill out this portion, the app kept reporting an error with my entries on the rent paid, property identification details, and landlord information. I couldn't get around it to complete my return. I even signed in on the website through my computer, but the same error kept coming up. I finally just gave up and moved on to using a different app for preparing my taxes. Big bummer and a significant waste of time!

Horrible service. You must pay for everything. Filed with the free version because my return was simple but encountered a problem when my deposit didn’t show up even though it was sent YOU GET NO CUSTOMER SERVICE IF YOU USE THE FREE VERSION no calling no chat service you are on your own so to get answers I had to amend and add the 39 dollar package so I could talk to a hrblock representative at the end of everything hrblock was holding my funds because of refund transfers fees and said that it didn’t matter that the IRS sent my funds they were going to hold them until they saw fit to deposit which could be 10-15 business days not including weekends they use to be good now they are only about money and holding yours. Save yourself the trouble file somewhere else.

No Way to Print. The filing process worked pretty good. This is my second year using it for my taxes so I am familiar with the app. I usually file manually or through an accountant. I would like to see more information available for deductions. For instance, mileage and mileage rates. Aside from that, the biggest flaw that I cannot find a solution for, is that I see no way to print from my phone. When you follow the option to print tax forms or your receipt it loads them both to your screen fine. But, there’s no print button. I have a wireless printer that I use all the time with other apps and thought it would be that easy. Apparently, that part of the app was never finished before release. Now I cannot get a hard copy of my return. At least I chose the e-file option so I was able to complete my return. Please fix this. With the print feature repaired I am changing my rating. Thanks for the quick response.

I Never Saw Myself Reviewing Tax-Filing Software…. …At least not positively! But I’ll admit, they got me. I’ve been bouncing back and forth between them and TurboTax for years, usually going with whoever gets me the biggest net return. But something has seemingly changed philosophically with H&R’s (who usually wins anyways) software. It felt as though they made the process significantly easier, quicker, and painless. It took me maybe 15 minutes at most. It’s genuinely just good UI and a well-functioning platform. I was perhaps most impressive, though, by the fact that they seemingly aren’t trying as anymore hard to trick you into unnecessarily buying the premium version. It asked me, but provided straightforward responses to choose from, which is a departure from H&R and TurboTax over the past several years.

Prices need to go down especially with the pandemic. I love H&R Block I will always use it the only thing that I am upset about is every time they say they’re going to give me a discount this is almost 3 years in a row and pulse get like a $20 discount and they never applied it I feel that’s wrong because I am a real repeat customerGod bless pray everybody safeAlso I feel you guys price it should be cheaper especially with the pandemic they definitely should be cheaper even before the pandemic came but you are easy and you guys do care about your customers now care about our pockets to

The app was way to use. Navigating was easy as well. It’s worth the money. I have used HRB for years since doing my own taxes. It's simple to use and keeps my records from previous years making it even easier. But, this year it requires an updated version and when you select "continue" to update it takes you to the login screen but never updates to the new version. It's frustrating to continue going in and out, back and forth to the App Store but I'm done now and ready to file. Please correct this and you'll be absolutely wonderful... Thanks

This app is terrible.. I can no longer attach anything to messages within the app. The tax professional isn’t listening to me when I keep telling her that and keeps asking me to sent attachments via the app. I have sent attachments to her work email twice and she is unable to open them. I feel like I’m on a crazy bus going in a circle here. I paid $60 and would really like this to work a lot more easily than it has been. This is my first time using H&R Block and so far, it has been a miserable experience with a flawed app and a tax professional that doesn’t seem to understand what I’m saying. I’ve always had a much easier time with Turbo Tax and I’m so close to requesting a refund and going back to them. The tax professional I’ve paid for so far hasn’t done anything for me. I’m not sure if I should blame this app or this tax professional, but either way, this seems ridiculous for filing taxes with.

Very disappointed. It forced me to use their tax professional as it could not complete my taxes due to cares act 401 k deferred taxes. When it transferred the data to the tax professional it apparently did not transfer all the information I had input, including that I had input information for both of my kid, and I only ended up with 1 listed on my taxes, so he come an amended return. Also, once I had to transfer the return to the professional I had to send a lot of the same information that I had already input. I have used the HR block software for taxes since it was the old Tax Cut software. I should have just went to a in person tax preparation service or used turbo tax. Update received an email through Apple from HRB developer, asking me to contact, I did and have heard nothing. Meanwhile, my HRB tax professional prepared my amended return with more errors, and is now out of the office for a few weeks. Very poor service.

Worst service. DON’T USE THIS APP. USE TAXACT! I went ahead and used this company two years in a row both years my return was significantly lower than what I was expecting. This year they were going to get me $506 in return, and the only way I could even see if there was a way to get more was to pay $35 for an upgraded version and then be charged smaller amounts for additional help. I decided let me try something else. I went to the IRS website and they recommended TAXACT. Not only is it TRULY free to use, they were able to get me over $3500 for the same return this service would only get me $500 for. Terrible service I can only imagine the amount of money I have missed out on the last 2 years. Companies like this is what keeps working class American citizens from prospering. I hope someone reads this before filing this or next year.

Total scam. I have used this software for ten years. It used to be great! Now, once you have selected the payment options they advise to file the forms you need, you cannot change it, even on the screen immediately following your selection! I even called Customer Service for help (terrible experience), and was told there's no way to change this selection once you've hit "continue". They had all of my previous years' data, and without my Adjusted Gross Income from the previous year, I couldn't e-file. I know, I should've printed my forms... But, I am poor, have only an iPad and no access to a printer. I saved my money, waited until last minute to save enough to pay for this software, and filed. With my ridiculously low SSDI benefits, I easily qualified well under the poverty line in my state, and filing anywhere else would've been free. But, H&R block held my data hostage. I will NEVER use this App again. Find an honest company, not this one!

Easy to Files Taxes. As long as you follow step by step and self educate on the basics, it is easy to use and not difficult to file your taxes by yourself! I recommend for college students or for low income individuals/families who need their taxes done and would like to receive a refund free of charge instead of other tax pro offices. The app is easy to follow and if you do need help from a tax pro you can easily access additional help for a fee online as you work on your taxes from home. Compared to other tax professionals, I trust H&R Block as a result of first starting with a simple office visit for my first time doing taxes independently. Their tax pros are very professional, hardworking, and courteous. It’s also convenient if you don’t have time and your finances aren’t too outstanding and difficult, you can use the chat to get additional help for a fee right at the comfort of your home or wherever you decide to finish your taxes on any device (computer, tablet, or mobile device). If you’re busy, introverted (like me), or have very low income, I trust H&R Block whether I’m filing my own tax using the app or going in for an office appointment. Saves time and filing is easy. I also like that they have many different tax pros and it shouldn’t be hard to find a tax pro that you’ll trust and keep coming back to for assistance with tax returns.

Easiest way to file State & Federal Income Taxes!!!!!. I am 150% satisfied w/this app. I couldn’t believe how helpful & very very easy filing income taxes on this site. I e-filed my 2018 federal & state taxes in less than an hour. I recommend using this site 100%. especially since i did not pay a penny to e-file state & federal, completely free to file taxes, & there are also other options that charge fees, what works best for you this site has. I e-filed right from my smartphone, no computer needed, all done right on phone, very convenient. This site deserves 5+ star rating, So thankful I found this site & how easy & helpful filing taxes was for me this year.

First Time Filing Taxes, Ever. I wanted to start filing my taxes, and after looking around, I found H&R Block. I’d read negative reviews on other e-filing apps like Turbo Tax and TaxSlayer, and was a little skeptical of H&R at first too, but my mom said H&R seemed the most decent of the three. I don’t make anything big, and I didn’t use any special features, so my filing form was the free one. I can’t speak for anything made for high files, but for a first-time tax payer like myself, it works just great. Used the app on an iPad and didn’t have any major troubles, except that I had to close in an out of the app maybe once, but after that I didn’t experience any other hiccups.

Thank you H&R Me and my family thank you!!!. Thank you H&R Block for your protection all year round. For your awesome prices, I’ve been going through you since 2018 and I wouldn’t turn my back on you even if someone offered their services free of charge. Your tax professional’s that you have onboard are the most caring, knowledgeable, Understanding, patient and speedy individual’s I have ever experienced since I started filing my taxes. I went through my first 7 years of filing my taxes unsatisfied, worried if someone will get ahold of my child or my information. Worrying about getting audited and having no money for representation or no one by my side to help fight the IRS. But not no more thanks to you H&R Block I can be at peace all year Round and Me and my family from the bottom of our heart’s Thank you. All of my sister & brother’s and Mother Go through you!!! And we wouldn’t change it if you paid us!!!😉😊

Refi. The section covering re-financing needs work. It needs to be more clear on the data entry as I had points on the old loan which were being amortized. With the new refi, I should be able to claim the remainder of the points that had not been claimed. Then with the new loan, any points paid should also be logged for future amortization. I couldn’t tell if the info I was providing for the old and new loans was being applied correctly. Also didn’t see a means to record donated items. First time doing my taxes on the IPAD. I would have to say the PC version I used in the past was better.

Going back to the software version.. Each year I have downloaded the software version. This year I thought I would switch to H&R Tax Prep. I entered the personal information it requested, and discovered there was no way to import the previous year‘s data. I upgraded to “Plus” thinking that would solve my problem. It did not. Tech support told me that since I had answered the first few personal information questions, that I would need to set up a new account with H&R Block in order to be able to import the previous year’s information. I am guessing that H&R Tax Prep is just a lure to get me using H&R online. I strongly suspect that I will need to upgrade to fairly expensive features after I get going. In fact I was told that the online version is a lot more expensive that the software download. Therefore I am switching back to the software version. I will probably lose the $29 I committed to for the “Plus” version.

Pathetic Service and Policies. I have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICE

Why does this app require IOS 11?. I have an older iPad that I've used to file taxes every year since 2016. I don't have a working computer, so the iPad is my only option. For some reason, H&R Block decided to make their app require IOS 11. My iPad will not let me download any update since IOS 10 for lack of space. There is something backlogged or stuck in the memory that is sucking up around 8gb of space, and I've tried everything to fix this, short of a full factory reset, which I don't really want to do and can't anyway without a computer. So now this app has been rendered useless to me and I don't understand why a tax filing app would require IOS 11 when not a single one of the other apps I use do. Why not offer an older version like most all other apps do? Also, your other app that also for some unknown reason, lets you view all the information involving your taxes, lets you use the camera as a scanner, and does various other things, EXCEPT letting you file! Why do you require a different app to file? That makes no sense. This is very aggravating.

Fantastic Service, quick, efficient, quality and reassuring. This app is extremely user friendly. It walks you through literally every scenario. If you don't understand something, you can click on a link below what you're looking at for more information. If you still have questions there is another section of frequently asked questions. If you Still need assistance there is a chat available with many options, as well as chatting with a live person. Beyond that if you still have questions (depending on what type of return you choose) you're able to email, message, chat with or speak with a live Professional Tax Return representative. The customer service is amazing, efficient, friendly, professional and prompt service. The price is affordable and fair. I saved a ton of time, money and stress by being able to use this app and self service but with the Peace of Mind knowing that not only the system looked over my work, but that it was double checked by a live human being. And I have the reassurance of knowing H&R Block has my back if any issues arise or if there's any type of IRS audit. Just an overall exceptional service.

Great functionality. Not free for all. This app claims to let you submit for free, but will populate issues you need to fix before submitting that you can only fix if you pay. It’s deceptive and dishonest. I am very comfortable with tax returns and just wanted the ease of a free service to help submit. It would not let me fill out anything regarding my HSA and then when you get to the end and want to file it populates an issue in an area with fields it never too you to. If you try to bypass the issues, it will not let you E-file, so you would need to print and mail (not doing that). So it prompts you to fix, only to then take you the the HSA page and say you need to pay $50 for deluxe to fix and therefore E-file. A manipulative and deceptive app. Really easy to use though.

Great tax filer. H&R Block is a great tax filing option the ease-of-use makes it very simplified it’s very informative and guides you through the whole process my only complaint would be when you try to snap a photo of your W-2 it doesn’t register very well it took several attempts before the picture actually registered and when you enter the EIN if the people are partners with H&R Block it will automatically upload your w2 but I noticed it uploaded the wrong information as well as when I snapped a photo and I had to go in and manually correct it which isn’t a big deal but had I not noticed I could’ve entered the wrong information in my tax return otherwise it’s an all-around good choice to file your taxes

Absolutely terrible. I tried this app for the first time since tax act took away from taking money out of your taxes. I have talked to 15 different online workers for various reason. If you have a coupon from their website, do it on there and not this app because they say they adjust it but they don’t and when u get follow directions from last support person who says to tell next person to read the last chat transcript but when you do then they say oh there is no notes or other chat transcripts. Then my state kept getting rejected and it just told me to fix my address and school taxes (which nothing was wrong with) after two weeks of sending it (cuz you have to wait once U sent first time) then I contacted them and they said oh it’s getting rejected because u are unable to efile this year. 😡 seriously so now I have to wait til they put it together to find a printer to print. Guess what I’m still waiting for them to email or text me to say file is ready to print. NEVER AGAIN WILL I EVER USE THEM

Lack of customer support. Normally I love H&R Block. I’ve been using them for years. I even used to go into the office and had them done in person. But this time was ridiculous... I accidentally selected the wrong plan. I selected premium when all I really needed was plus and you can downgrade but someone from the tech department or whatever has to reach out to you and they wipe the slate clean and you have to start over. The only problem is your sitting in chat hold and if you set your phone down for a second and your screen times out or you accidentally lock the screen it closes out the chat que and you have to start the whole process over. One time I was in the air and finally got 3rd in line and a message came up saying chat service was closed. Are you kidding me??? It wasn’t worth the headache to save $25 so I just kept the Premium plan. I was planning on buying a couple of their up sales at the end but decided against it since I already over paid.

Tried and true. I have used this app for the past 6 years, and truly appreciate the ease of use. It gives me the ability to work on what info I have, or have time for, and return to it later. I’m not sitting in a cubicle for several hours while the tax pro does my data entry. It’s a huge time saver and time efficient manager for me. I truly feel like the questions are easy to understand and if not, there’s an option to click and learn more. Brilliant! I’m a loyal customer and I tell all my friends and family to use this app for themselves. One last praise for the Stride app that is offered. It’s awesome! Such a great, easy, convenient way to keep my numbers in check all year without a shoebox of receipts I can’t manage! Thank you!

Won’t use ever again. The app version only allows you to submit one tax return. I’ve used the software version for years which allows you to submit multiple returns. I expected similar capabilities with the app but was very disappointed. I have three additional returns to file and need to purchase additional tax prep software to do so after paying $50 for one return. I called customer service and they told me, after a 55 minute call and bouncing between customer service agents, that they were unable to do anything for me. I requested they provide me with a software version of H&R Block Premium since that’s what I paid for. This seemed like a logical solution but customer service agents said this wasn’t possible and offered no other alternatives. I will be using another tax prep software and hope others read about my negative experience.

I will never use TurboTax again!. I was able to complete my taxes, both state and Federal, and file them for free; an option that TurboTax didn’t seem to offer me. The software was easy to use, clearly explained all deductions and benefits, and for the first time in years, my tax return preparation was a breeze! This year’s filing should have been more difficult. I had retirement income, unemployment income and employment income, plus property taxes all to take into consideration. Filing was a piece a cake! I am extremely happy with HR block, and will never use anything else!

Inferior unless you enjoy frustration. I have done my own taxes for more than ten years. Last year I began using the app on my iPad, as I no longer have a computer. This year I expected the process to be easier, as I had already used the app. Wow!Was I wrong. This app might work if you don’t itemize deductions. However, if you itemize, it becomes increasingly difficult. Finding places to enter data is ridiculous. Then, if you don’t see a change in your deductible amount, you can never see the data to determine why. Then, try using customer service. If you call you wait on hold for hours. Both on a call, and on an online chat, I was asked why I didn’t just use my computer. The representatives couldn’t answer my questions. All in all, I found the app incredibly poor and the customer service even worse. I gave it one star, because I could not give -5!

Second to none!. This app is amazing! The layout of this app is perfect. The simplistic layout of the app makes it easy to focus on the task at hand, and the easy to understand instructions (with added helpful hints - just in case) make this app stand out from its competitors. The flow from one page to the next is flawless and when/if you have a question as to whether or not you qualify for certain breaks/exemptions, you can rest easy knowing that they guide you through that process by telling you to select all of them and their software will calculate your information and let you know whether or not you qualify. They also include the option for live chat with an H&R Block tax expert should you need it. All in all, this is the perfect app for people who don’t have the time or luxury of scheduling and upholding face to face meetings or standing around in long lines waiting to see a CPA. Oh, also worth mentioning is that they offer all of the same benefits that you’d get filing in office. You can purchase identity theft/fraud protection as well as audit protection. Both of these options can be added independently or as a combination for a small (and extremely fair) fee. I’d recommend everyone take advantage of these options, however, it is nice that they don’t pressure you into purchasing these options through annoying pop-up ads and instead ask you just before you proceed to the final step of submitting your forms via e-file.

Convenience is key.. It’s not hard to take a photo of your w2. Putting a few details about yourself etc. Have options for direct deposit or getting check by mail. It’s not a bad service. They try pushing their programs that cost money. I went free all the way. I want to try that and see how that works out for me. I spent 60 dllrs last yr with an accountant where the government really doesn’t need us to do our taxes. So this whole process is stupid but it’s the law of the land, I have to comply and H&R made it simple and convenient. Can’t ask for much more. Happy to be done with it but I’ll be happy and reporting back later depending on hiccups or errors etc. For now, is a thanks to the people that worked on this app in the name of this company. I’m a happy camper.

Absolutely inadequate worse service. They have two different ways to verify income for Cryptocurrency which it is labeled that by entering each individual sale if you had to, it kept asking for the date of Acquired sales but I did not have to enter it because they were short term holdings, so I was told to do a 1099-B instead which the other income is labeled 1099-B that was also giving me issues because it kept asking for a generalized sold/dispose date and there are multiple dates for my proceedings. it’s basically still crypto why do you guys have two different options of income and it’s virtually the same thing this causes confusion. As far as LIVE HELP you’ll end up paying 90$ extra for no reason because they could not help, mines was simply trying to screen share and they did not know why it won’t work my screen share worked perfectly for other tax preparers, not only that it’s confusing switching between Tax and Tech support.

Poor online and phone service. In the middle of filing my return online, I somehow was upgraded to premium online assist and there was not a way to take it off. I originally signed up for only premium as I had done the previous 7 years. I used the text feature asked about having this corrected online, but the person directed me to a 1-800 number and was no help. After being on hold 45 minutes, someone finally told me the only way to “downgrade” my plan was for me to completely start over. This was not an option considering I was completely finished with my taxes and found out my plan had “changed” somewhere in the process when I went to pay and file my taxes. I asked if any discounts could be applied to online assist, a service that I never once used, and after putting me on hold to speak to a supervisor, I was told no and to downgrade and start over if I didn’t want to keep what I had. I’m highly disappointed that my rate increased $60 (from $49 to $109) without my consent or approval and I wasted an hour calling about it only to be told I had to start completely over. I paid the $60 but will be giving TurboTax a try next year!

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

FAST, easy, and accurate. The is is my third year using the app, and it has saved me HOURS of time. The first year you use this, you’ll spend a few extra minutes entering information, but after that H&R B will automatically fill in the info from past years. HUGE time saver. It’s no surprise that the past three years are also the ones that I’ve actually gotten my taxes done early, lol! The app is free, the federal filing fee is very reasonable (plus state tax filing is free), and it is well worth it! This will remain my go-to filing choice.

Truly Satisfied. I have used another software application to complete my taxes and it became difficult to understand the process. It became difficult to find the correct product that allowed me to use software on my iPad. It was suggested that I search the App Store and found an H&R Block program that was compatible with my iPad. I am a senior with enough skills to utilize user friendly apps. This one was ideal for me and the bonus was that it was free.

Quick and Easy. I was able to file my taxes on my own time, which is nice especially because of my crazy work schedule and how the weather has been, I’ve not been able to make it to an H&R Block location. Also, it was very convenient that since I did my taxes with H&R last year, my info was ported by a click of a button! The price is a little bit much, but I do feel at ease knowing that my taxes have been taken care of and the worry free part about H&R make me confident.

Easy and Just Like In Store. I did mine in-store last year instead of TurboTax - first time I knew I could not do them myself after retirement. Please note all of us that got the Unemployment Stimulus Checks may have to return some or all of the funds. It’s that or we go bankrupt as a Nation. With good old Irish Luck we’ll get there either way. It’s Scottish pluck and ingenuity. Try it. How’s that for a blatant attempt? I liked it better than TurboTax. Seems much more thorough and safe. Save your return in a .pdf to your phone and its perfect.

First time user of this app. Was unsure what package to chose - couldn’t change it in my cart, and I found the ad to sell me another product, quite ANNOYING while I was trying to navigate the inputs. Taxes are annoying enough without the app trying to upsell me, before I even know what I need! The chat being a virtual aspect, is pretty useless, too. If I had a standard question that was in a drop down, why bother to “ask”, expecting some form of focused interaction? I have no way to “see” what I am missing in my schedules, before I get prompted for payment of a prep package, that may not apply to my situation.

Taxes made easy. I have been using H&R Block for almost 10 years now. I do my taxes myself in their online application makes it much easier than me filling out all the paper. I can get my taxes done in 1/2 hour or less. They have a very excellent Library of resources and tax documents with information about what they mean and what they are for. I highly recommend their app as well as their online site for completing your taxes

Problem with auto-rotate on Apple iPad Pro.. I have used HRB software for years to do my taxes and been very satisfied. Last year I used the App and again was satisfied. However this year I have a problem. I’m using an Apple ipad pro to do my taxes. I also use an attached apple smart keyboard to type. That keyboard requires that I work in landscape mode. Yet your app only works in portrait mode. It does not auto-rotate. Therefore I can not use my keyboard. All my other apps rotate. So this seems to be a unique problem with your app. Please issue an app update to correct.

Never using again. I used H&R Block for two years for my taxes which was great, however this year I was purchasing my last years forms for $9.99 and they declined my card so then I proceeded and used my moms card and it went through. Moments later I notice that they still charged my card although it said declined. I then get in contact with a customer service and they tell me there has only been one charge to my account and tell me that it would be 3-10 business days for it to be put back on my card. It’s been longer than 10 days and I haven’t received it back... kinda disappointed was considering using it this year again but not after that bs.

message center is AWFUL!!!. I’ve been using hrblock for 4 years now. Filing is user friendly, and the tax pro is helpful. But the message center where you write to your tax pro is ABSOLUTELY AWFUL!!! I’m writing a message actively, and the website says “inactive for 30 minutes, would you like to stay logged in?” When I click yes, all that I had written is gone. WHILE IM ACTIVELY COMPOSING. This happened many times last year 2018 tax, and now again for 2019 tax. In the last 30 minutes, I lost THREE messages. When you are collecting all the detailed info that your tax pro is asking for, and the email gets deleted so often, it is absolutely frustrating. And the phone app is even worse for the message center experience. Please please fix this problem.

Total rip off bait and switch. I just did my wife’s basic tax return with the standard deduction and one state credit, and what was supposed to be “free” ended up costing $139. Every year, they add more/higher fees and seem to lower the threshold for which filing service you have to use. I.e. Free, Deluxe, etc. This year, without alerting you of the fee before finalizing, they now charge $39 for direct deposit. This is a total crock and is the straw that broke the camels back for me. You can kiss our repeat business good bye. Plus, the automated features to save you entry time, never work and I’ve always had to manually enter EVERYTHING. Terrible, terrible tax filing company.

Absolute trash.. This app is unbelievably buggy. If you close out of the app for one second, it logs you out of everything and you have to go back to the beginning of your return. If you click one of questions that show up, like “what qualifies as a dependent?” The app signs you out and forces you to begin again with inputting your tax return info. If it’s not too busy signing you out every other second, it just bugs out and gives you a blank white screen. Sometimes it also redirects me to a random H&R Block sign in page with no way to exit out! This is absolutely terrible. If you want to make filing taxes any more frustrating than it is, H&R has got you covered.

Manual Input. For the most part, this site was great, but I had difficulty with the State Pay ID from my 1099-R. I did the photo capture to upload it and the site told me the number was invalid. After speaking with a friend that works at H&R Block, I deleted the photo version and manually input the information. There were no problems after that. I tried chatting with a representative about this issue and they said it was an issue for my financial institution. My financial institution said it was not there error, which was correct. Had the representative recommended manually re-entering the 1099-R, there would have been zero stress.

During the pandemic- it really has helped!. I’m making an appointment because of my own insecurities around filing with the documents I have this year and because of not filing for a couple of years... that being said, the app is easy to use and it’s great for finding the forms, easily imports information from scanning the documents with your phone camera, and also provided me information around the CARES Act that I feel is reliable. Thank you! ;)

Do not waste your time or money. My fifth grader could have designed and coded a better app than the garbage HRBLOCK published. The GUI is horrible, logic makes no sense and it leads you down into unnecessary rabbit holes that you can’t escape from. I finally got through the grievously frustrating process of inputting all the numbers, jumped through all the hoops to efile, tried to print a copy of the return but got a blank PDF instead, then wasn’t able to actually e file after I’d already paid (of course). Tech support absolutely no help and when elevated, couldn’t even tell me the correct time the “Tax Pro” would call. I am completely disgusted by all the time and money I’ve wasted trying to file my return. I have to start all over now.

Make an account before you file. I loved my experience, it was a nice time without having multiple kinds of offers every other page like you do with TurboTax. Only reason why I didn’t give 5 stars is I lost my place filing after having to go to the bathroom while filing without an account made. I recommend making an account before you start, that way the app will keep your place in filing and you won’t have to start over like I did. Don’t let your device go to sleep if you haven’t made an account is the moral of the story.

I’m really impressed!. I rarely write reviews, but I feel this one was deserved. To preface this, I’m an 18 year old girl who had never filed taxes before and had not a clue what I was doing or about any related terminology. I downloaded this app because I knew trying to do my taxes alone would be really hard for me. It was the best choice I ever made! They made doing my taxes really simple, and I’m extremely appreciative of how they define terms for you along the way if you need help! Best of all? It was free for me! In less than 30 minutes I had both state and federal taxes filed. Thanks so much!

App tries to get you to pay instead of free filing.. After filing the same way for the last few years, now the software is asking for $29 instead of free filing. In order to file free, I’ll have to ‘downgrade’. I never ‘upgraded’. To downgrade, you have to call for instructions. Something I’ve never done before. This is intentional deceptive and intended for people to pay. Update: I gave them another shot and called to downgrade. After being hung up on twice and being on hold for 20 minutes, I was downgraded. Went back to the software and I couldn’t get past a paywall. I sent the developers a message and they got back to me a day after taxes were due. I used TurboTax and it was seamless.

Disappointed. I use to use them for my taxes for years. I changed my number two months ago due to someone stalking me and then they were so good they were able to use my number at times. I changed it and since then I struggle having to update my number. H&R Block cannot help me login in to my account or update the verification number. All they can do is disable my account. At this point they should just hire my stalker. They seem to be able to gain access to impossible things. It’s disappointing I can’t be helped because they can’t update my number for security verification. All they can do is disable my account but I won’t be able to use my email no more…..

Not as good as previous years. I found the usual explanations were missing or lacking this year (2023). I ended up having to pay to use online assistance and they were not able to help me or give any guidance beyond what I already knew "we aren't able to tell you how to calculate". They also were not able to see my screen with the share my screen function. This was the first time I have ever needed assistance with filing (due to refinancing my home and some extra things you have to report), and I still ended up figuring it out on my own.

Painless and fast. I thought I had use TurboTax last year so I started with them and man they wanted to charge for deluxe version because of the tax cut and if I wanted the extra 400 then I had to buy them I got an email from H&R Block today asking if I was going to use them again this year and I was all over that signed in and finished so fast and the refund I am getting is the same and if I were to use TurboTax but I got it all free again from H&R Block and I have to say it was so fast and easy I even was able to do it on my phone it was fantastic never ever again will I use TurboTax.

I lost money and time don’t waste your time. I ended up getting less money than I normally do and they add last minute fees once you’ve already invested 30+ minutes into filing your taxes. If you have a job that tips you can’t do it for free you will be charged extra. It’s non refundable and you get charged before you even file your taxes. They also want to charge you an extra fee if you want to have the price for the service taken out of your tax return. Overall really bad experience I will never do my taxes with them again. Next year I’m going back to my same lady and paying 50$ flat not the 70$ these guys charged me for using there “free” service. Save yourself the headache turbo tax is easier but more expensive.

Plus package is a joke. Upgraded for the plus instead of free edition to spare the chance of mistake after manually entering the w2 info because they offer an “import” option. After all the info was imported, W2 and dependant info, they then requested me to attach the W2’s to the efile? Only one w2 was allowed, at that! Which one, as I had multiple? Who knows. Makes no sense. I didn’t have to override any figures, all was good. Why did I have to do that? I could see if I had made changes to the imported info just to prove why I might have changed a digit but other than that makes no sense at all. Made filing a nightmare.

I wish I had used this app before now. (1) Very easy to navigate (2). Gave me very easy instructions to follow (3). There were some parts of my return that I didn’t even know about and because of being able to stop and research on the website or have to take a break from the process, it kept my spot and easily started me back where I was after a short re-cap to get me back on track. Kuddos for that One thing I wish is that some more definitions of what is exactly needed in certain places. Example would be a place to type in something and not knowing exactly what is supposed to go there. List an example under the place to type. Whether it is a number or something else like a description or something of that nature. Overall, very well done even for submitting extra forms. Thank you for the support this year.

Had to paper file. Was told federal payer number was incorrect as reason for federal rejection. Checked all numbers found no errors neither did H &R refilled & was rejected again ended up submitted written copy. Prior to doing this called the IRS number given in the program & was told to call back after IRS accepted my return. More details on how to correct errors would be helpful I’ve been using this program for many years without problems. Just submitting this to help others.

Amazing switch. I never thought I’d be a H&R Block Custoner. I’ve always been a turbo user it just seems so much more easy and simple. First time I ever use H&R and I’m totally impressed at the many things they offer and help with while doing your own taxes. The prices are pretty reasonable; (not much of a difference from turbo tbh) but definitely worth it when u get a spruce card from H&R Block ❤️❤️ thank you for helping me make the switch 😆

User friendly and Easy to use. This software has evolved over time and I can truly say that this software has gotten expeditionally better from making it easy to make decisions on what to go on your taxes to being extremely easy to use with no stress. I highly recommend others to use this software especially my fellow military sisters and brothers. After all it is free for us. Thanks HR Block for extending this free service to military personnel.

Incorrect and inconvenient. I’ve filed online with H&R Block for free for years. I filed my federal 2020 no problem, but the app wouldn’t let me e-file my IL 2020 because some bogus stipulation related to unemployment. So I transcribed my “printed” IL return from the H&R Block app, input it into the IL my tax e-file system, and for my refund in three weeks without any issues. And got the same state refund expected if H&R Block wasn’t incorrect. Junk service tries so hard to force you to pay for certain forms to be filed too. Like pay $70 for the service so I can claim $5 of retirement savings. And they advertise their premium upgrade features throughout. Going to try something new next year. Sick of this.

HR Block will be my Tax Prep App of choice from now on. I’ve been using turbo t** for almost 10 yrs and each year I pay more and more to use their service. HR Block got me back the same amount of $ with out the headaches and the extra spending from using the other guy. I’ll definitely be using this app again. It was super easy to use and understand. The fonts and information was easy to read and not too extensive that you felt bogged down by technical information. 10/10 👏🏼👏🏼

Amazing App. I just submitted my 2020 tax returns about a week ago utilizing this app. Not only was it my first time completing my own taxes, but it was also the first time using this app which I found via Google search. It was the most useful and helpful app that taught me an immense amount about tax filing that I’ve used in years! I highly recommend this app to any and everyone who desires to become more educated and self-sufficient in tax filing with a cost of file submission that’s a fraction of what most professional preparers charge!

Wow! The new app is amazing!. I love that H&R Block has made filing my taxes SO EASY! I have been able to submit an extension, and work on my taxes in my spare time. The app saves my progress, and even lets me upload docs with my camera! The best part is that I can still access all of it after the October 15th extension filing deadline, which wasn’t possible in previous years on the website! Thank you for giving me an easy button for my tax prep!

Getting greedy. The app wouldn’t let me file early for a lower price because 1 form was not ready (either from the govt or them-my stuff was in and waiting to go). By the time the form was available they charged me $100 to file. It seems like it costs more and more to file my taxes with them using the standard deduction every year. The only reason I continue to use the service is because at the end they throw on one extra charge to remember my info till next year and I agree because I’m already feeling defeated by the accumulation of fees so ‘what’s one more ?’ At the very least they should’ve honored the early filing discount.

H&R Block. It was very useful and helpful, plus H&R Block’s app give you easy steps to follow so that way you don’t have to worry your brain and get all confused if you really don’t know how to file. At first I thought it was going to be hard because this is the second time I’m filling but it actually wasn’t and I got through it thank God lol. But it’s a very useful and unique app and I would definitely recommend this app to my friends and family for sure.

Worked Great and Easy. App worked great on my iPad. Nice format and lots of explanations along the way. I’ve done my own taxes in the past because they aren’t complicated, but the form instructions were terrible this year so I decided to try out HR Block. It was definitely much easier than doing it by hand. It was easy to save a copy in the end. I would definitely use them next year. I wish they would list the corresponding forms you might have when you are picking a version.

Better than TurboTax. TurboTax wanted $40 to file state and another $40 to submit one additional form that required an upgrade to a “deluxe” package. I checked to make sure the refund amounts generated for federal and state were the same after inputting everything into both apps, and all of the services were free through H&R Block. I was able to get my full refund without TurboTax taking $80 for nothing. This is my 2nd year using H&R Block instead of TurboTax and now I’ll never go back.

Actually free! That’s a shock. So far so good I just filed and I thought that they would try and throw a ton of bs fees at me when I got to the end but they didn’t. They did offer a few cheap options for them to store your info or give you audit insurance but I feel like that’s a fair service to charge for if people want it. But yeah super quick and simple I was just doing a single simple return but the ap was very user friendly. Will use it again! Thanks H&R Block.❤️💵💵💁‍♀️

A Mess. My biggest issue was all the steps I’m taking and once you think you’re done and receive a congratulations you’re all set you’re really NOT ALL SET! The communication is awful because like I said I thought I was finished and waiting on my return I didn’t even get an email suggesting or informing me that I didn’t finish my return! I spoke with customer service and she was a little sarcastic and I thought she had helped me but when I checked back 2 weeks later and called back another representative told me I still didn’t finish filing! To top this whole this off I used H&R Block because it was “free” when I ended up paying $100 in which I paid and of course H&R Block took their money but never once made sure my taxes were completed! NEVER AGAIN NEVER!!!

HRB Not Answer To Prayer But Big Nightmare!. Never again! Not only is there something rotten in Denmark but at HRB as well. Can’t submit payment online b/c refund hasn’t been approved. Now, Amanda Nell, owner for 23 yrs of HRB in Monticello, Arkansas tells me I am supposed to review & approve return instead of her but doesn’t tell me how to do it! I have tried everything known to man to get ‘er done to no avail. She still can’t answer my Q as to why my 2022 AGI is no where close to being right. She claimed she can’t access it b/c I fled online. Lie. I filed w another loser & thought it couldn’t get any worse. Well, it did! Then, I called the 1800 # CS for help & went thru 4 reps & repeating myself before I hung up in disgust! Earned grade of big fat F!

Terrible Website. I was honestly surprised at how terrible their website was. Several of the links did not work, it kept crashing, it was difficult to navigate where I needed to go, it would load some of my documents and not others, different document upload screens could load different things, it was slow to load new screens... there were many, many problems. I called customer service to see if it was just my account or the whole website but I gave up after an hour on hold with no one answering. So frustrating. The people I’ve talk to from H&R Block are nice but their website interface and functionality are about the worst I’ve ever seen.

Glitchy scam. Would not even allow me to begin my taxes this year without upgrading my account. The app was sent into a loop when trying to select the free option with the only exit being to upgrade. When discussing it with live support they told me that there was no issue and downgraded me only to have the issue occur again. Extortionist “glitches” at their finest. And don’t expect to do a whole lot as they changed and make you upgrade even higher to premium to report anything anymore. You’re better off spending the same amount and having someone just do you taxes for you.

It lost my taxes on tax day!!. I used to go to H&R Block in offices before, this year I got curious and tried to do it online paying for additional Tax Pro service. After going back and forth I approved my taxes to be submitted on 4/14. Then poof...I got an email on the filing day that my Tax Pro can’t see my return and it is “something technical and she can’t do any thing”. When I called their 800 number it too me 56 mins to get to someone and after talking to Lisa at this customer care for 45 mins she could not find it either and she said my options were to redo all of it with a different account or stop by at a local H&R office (she gave me credit and secure the appt). The local H&R Block wanted to charge me full price since they could not pull it up either. It is a disaster, save your self time and stress. Don’t use this service. :(

After 10 years, this is my last HRB filing.. After paying extra for online support, realized it’s a complete waste of money. After waiting for 2 hours (you are in a waiting line) the advisor was unable to answer a question. I’m fairness she tried to find another advisor, but was unable to do so. After some digging around she told me I needed to file a Form 8938. But there is no way to do it on the HRB app. I was told to file the normal 1040, then “come back and we’ll help you with the 8938”. The problem is, when I returned to do the 8938 there is absolutely no way to get help. The system says “You filed already” and there is no support available. I paid $160. Not happy.

the app is just okay. I mean..it doesn’t really keep you updated whatsoever on your taxes it just says they’ve been submitted or accepted. I downloaded the app for the sole purpose of being updated on my return after I filed it. I don’t think it’s good for much else because I certainly wouldn’t file my taxes on my phone ..So, the job I intended it to do it hasn’t done much of at all. And the only reason I downloaded it for this purpose is because after I filed my taxes on the computer it said something along the lines of “download the app to get updates about your return”

Worked very well. Overall, this app worked flawlessly. I’m always braced for random errors and glitches anytime I file my taxes using an app. The last two years it went off without a hitch, thanks to this app. I loved using the app in landscape orientation on my iPad. I do wish the app was compatible with Split View, so I can have multiple windows open and still have my keyboard to type with.

First time doing my own taxes!. This was my first time doing my taxes without having a professional doing them for me and I feel confident in how it went! The app literally guides you step by step through the process. Being able to snap a picture of your w2 and letting it do all the figuring for you was perfect! By doing my taxes through the app, saved me from driving hours away to pay someone roughly $300

Unhappy. I have used H&R tax software for years. This year I no longer use a pc, I only have a iPad Pro. With my previous experiences I decided to download the app. I did my taxes and everything worked fine, seemed like another good experience. Then I attempted to do my son’s taxes and that is where things went bad. There was a $16 deduction which “the app saved me” and it costs me another $50+ to get that $16 savings. What a deal!!!! so I decided to just print it off an mail it in, that is not one of the options. Then like a dummy I decided to try the chat feature……. LOL As if in not dumb enough I tried to call in. I will be trying another option next year.

Charges wherever possible. Had to pay about $30 for deluxe to add a single 1099-MISC, got to the filing page only to find out I have to pay an additional about $30 for state deluxe (you can’t just do normal, has to be deluxe or delete the whole thing). I didn’t have any special anything on my state return. No subtractions or additions, no special forms. Then there’s an extra $25 fee if you want to have the $60 get taken straight from your return instead of paying manually, so in total it would have been $101. I ended up just paying manually, but if I had known they toss on fee after fee I would have just filed with TurboTax or Credit Karma.

H&R Block Deluxe Tax Prep. I have used H&R Block tax services for years, both in a store and online. This year I ran into a huge problem with locating info for id verification. I called customer service and a very articulate young man named Chris was my rep. He had stellar customer service skills , answered all my questions & had a keen out of the box ability to critically think thru issues and solve problems . I could not of had a better experience. I highly recommend the H&R Block Deluxe tax package.

Attache docs Pain. I have used HRBlock online for several years. Especially after I went into meet with someone and have my taxes done. After I watched them latterly enter the information I had organized I decided I can do that. This year sending you file to a Tax Pro is new. Great Idea BUT trying to get my docs uploaded was the biggest pain in my A........ I couldn’t get it to work so I just took it off the Bill. It also took over an hour of my time!!!!! I don’t know why I wait until the last day!!

Zero stars because you’re not even with one. Stop acting like you’re here to help people file taxes and “find more money” when you’re just out to take whatever “additional funds” you find anyways. “Pay $60 to have someone look over and make sure you got the most money possible”. Obviously after being forced to your fees we’re not getting the most. And the newly hidden fee is the “additional $$ to have the money deposited into your account if you choose to pay us with your federal refund”. Seriously? The only reason I continued filling is because I don’t know my last year agi. But I’ve got this year’s and I will not be using this service ever again.

Going downhill. I’ve used HR Block for years to file online. This year, I’ve had a lot of trouble with their app. Some links literally don’t work / are unclickable and an online assist package I did not want was added to my cart. No way to remove it. I called the hotline, callback system. 40 minutes later I get a call but it rings once and hangs up before I can accept. Waiting in the queue for online help now. It has been an hour and I started at #14 and I am down to #7 in line. Ridiculously bad online customer service options and the app is worse.