Etsy: Home, Style & Gifts App Reviews

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Extremely unhappy. I am extremely unhappy I have been dealing with the supplier LoveJilty, since I’ve paid for my items I haven’t received any information regarding why my payment has not gone through on THERE part. I was supposed to receive a bra top and a garter bottom and was told that my items was marked as unpaid because of being shipped internationally and that additional charges may apply that I was okay with what I’m not Okay with is the fact that I got a message from LoveJilty saying they need me to pay again for what I already bought and have a receipt for ! Which is 85$ extra! I have tried to open a case but cannot because it says that my items will not be shipped until July 12 which is a lie because I will not be receiving my items because they have told me I need to pay more money. They also sent me a one additional message saying that they would check the bank as to why my payment didn’t go through and they never got back with me I want a refund and have not heard back and I am extremely disappointed and unsatisfied

Reviews need Reviewing. The shopping interface is easy to read and navigate, and I’ve never had an issue with purchases I’ve made from the app. 4 stars for that! And shoutout to all the shop owners of Etsy. Y’all have some exceptional creativity and I love seeing the variety of shops. One star was deducted for the reviewing process. Leaving separate, non-clearable notifications to review two purchased options of the same product seems unnecessary and excessive. The review process as a whole and the non-clearable notifications is already mildly annoying and discourages me from wanting to make further purchases, but having to leave back-to-back reviews for the same seller on the same product listing for two different variants/options seems like an inefficient use of time when I could just review both products in one review (and it would make the reviews appear less spam-y on the seller’s page). Since Etsy is so keen on reviews, I hope this feedback is taken into consideration to optimize the reviewing process more and make it a more efficient and enjoyable experience for the buyer. ☺️

Recent formatting is super annoying. The app overall is very functional and good for shopping, but the amount of forced advertising sometimes makes me regret having it. I turned off all notifications because I couldn’t specify that it should notify me about shipping and DMs and not advertisements for item recommendations. The entire front page of the app consists of recommendations based on your history, which is fine, but now my updates tab (which is normally for sales, coupons, restocks, etc) gets cluttered constantly with MORE recommendations, and I can’t turn that off. And the search function is a joke compared to what it used to be, with only about 25% of the listing results actually being even vaguely related to my search words, and the rest being—you guessed it—recommendations based on what it thinks I might want instead of having anything to do with what I’m actually looking for. The constant hounding about leaving reviews for items is super annoying also, although I’m more sympathetic to that since shops do need reviews for their business. Still, annoying. Let me opt out of SOME of those reminders, at least. Etsy is a business, I get it, but when you prioritize shoving recommendations down my throat to the point that it hinders app functionality, it’s awful. Trust your users to have the brainpower to look for what they want instead of needing it slammed in our faces on every single page.

I love supporting USA small business, not Chinese liars buying addresses in the USA. Beware of who you are buying from on this app. I have had multiple problems with thinking i’m supporting domestic small business because a seller advertises as being from the USA when they are not. I’ve also had issues of the sellers not giving me a refund when i NEVER receive my order. I’m still waiting to open an etsy case review, they say I can after 48 hours after submitting help request, it has been past 48 hours and still waiting. The seller i’m having problems with is from China, bought a USA shipping address through FAST TRACK EXPRESS INC, and claims the post office is overwhelmed with packages (true) but in this case, the post office does not even have my order. I’ve checked USPS for DAYS, and they are awaiting the item from FAST TRACK EXPRESS INC, which ships internationally from China. Now why would a USA seller need a 3rd party company to deliver a package to the post office when literally every town in the USA has a post office? Because they are a liar and are in China not the USA. I order from etsy to avoid supporting Chinese business but they’ve gotten real good at lying and deceiving. I’m very disappointed in Etsy and their allowance of this sort of matter.

Nice items, long shipping times. I like the array of different types of items available on this app and I love to see people be creative and do well for themselves, but I hate waiting a month of more for my purchases. So much so that I try my absolute hardest to never use this app and only resort to it when I can’t find what I want anywhere else in the entire www. Sometimes I just look for the nifty ideas and go make the item myself for a fraction of the cost and time. Let’s be real sellers make buyers wait ridiculously long periods of time to receive the goods. There’s usually a quote of something like 7-10 business days just to process your item, then you pay for shipping to take another two weeks after that, but for some reason whatever I order doesn’t even get shipped out of their P.O. until the last day of the delivery date- when it’s supposed to arrive at my home- and I’m supposed to be okay with this, even happy about it, because it’s hand made. It’s bad enough I’m paying three times the cost of everything because I’m trying to be a nice consumer and support small business, but to make me pay shipping and wait no less than a month for everything literally checks off all the boxes of reasons I wouldn’t shop somewhere.

Stop review harassment. I appreciate the Etsy app very much. It is functional and streamlined so that I can order and pay without having to open up the full website. I appreciate that there are multiple options of ways to pay so that I do or do not need to share information that I do not wish to with a third-party. What I do not appreciate is the force recommendations. What I mean by this is that on the app as well as the website I am harassed constantly by and see the website and the app itself to review every single item that I have purchased. I do not wish to do that. They are times where I would just like to purchase a wedding gift or whatever and go about my business. I would like there to be an opt out opportunity to not be continuously harass not only on the website. But also in the app that if I do not wish to recommend something and I’ll review it, I do not have to. I was harassed by the seller wants for leaving a review that they did not believe was necessary so therefore I will, and do not leave reviews. I make purchases I do not leave reviews and if this continues, I will no longer use Etsy as a platform to purchase from small businesses. I wish to be an anonymous person purchasing something anonymously. When I wish to review something I will, but I do not want to be harassed about reviews anymore!

Need Better Receipts!. I’ve been shopping on ETSY for several years and never had any major issues. Well I ordered a shirt for someone for Christmas and what I received is not quite what I ordered. It’s gray not black and the wrong size. I’ve been looking for 2+ hours trying to find a receipt that shows what I actually ordered. I’m not sure if I messed up the order or they messed up and shipped wrong item. I can see I purchased it but has no details on what size or color I ordered. If you touch the actual item it just takes you back to their page to buy another one. I scrolled through the help page and goggled it-apparently the little email saying you place an order with this shop that has view order link is all you get(clicking the link takes you to the generic receipt showing the product but not the specifications you ordered) I had this problem before when I ordered a set of acrylic nails. They were beautiful and the size I ordered was perfect so I wanted to place a new order. Never could find the details showing what size I ordered so I had to get a new sizing kit and start all over. I don’t think it is too much to ask to see exactly what you ordered on your receipt/my orders page.

No Accountability. I really loved Etsy because of all the creative variety of hand-crafted products. However, the past few orders I have placed have been massively overdue. I bought a Christmas gift for a friend in early December; it had an ETA if 2-3 weeks yet it JUST arrived mid February. There needs to be some sort of system of accountability that penalizes business owners if they take longer than the projected dates posted on their page - some sort of incentive for them to make sure they meet their own deadlines. Perhaps refunding a percentage of the cost of the item back to the buyer after a certain amount of time? If you claim that your products ship within two to three weeks, and it takes two MONTHS on more than one separate occasion, it is a huge deterrent to me from wanting to buy anything else from here again. I understand life happens, and some things are out of their control; I’m completely okay if it’s a few days (or even a week) past when they said I would get it, as long as they keep me updated. But that rarely happens. Most of the time I just get no response until I finally open a claim, which I really don’t like doing. Please develop a better system of accountability to make it less frustrating for your consumers! Thank you!

Horrible customer service. This is about Etsy as a company, not about the app. It was all good until they suspended my account last spring (just over a year ago) without any notification or any reason. I tried to contact them via their message system within the app (8 TIMES), no one ever got back to me with an answer on why they suspended it and what I need to do to re-open it. There’s no phone number, no instant chat within the website or application and no email, there’s no way you can contact them directly. The only way you can contact them is through their useless messaging system where you leave a message and wait (a month? a year? or maybe more??) to be contacted by them to solve a problem you have. Most likely they haven’t even read my messages, they may all have ended up in the trash. Disgusted! I’ve never had such an experience with any other company before. All I did and wanted to continue doing was to buy beads for bracelets, since they have a better variety and better prices than eBay. But eBay has a phone number and you can actually talk to a real person and you know you’re heard and your questions answered. Take example, Etsy!! I finally decided that I close my account, which has been in limbo for a whole year, and take this problem off my chest.

Persistent Display of Unwanted Goods. One aspect of this app that I am truly becoming fed up with is that it continues to show me certain goods over and over, simply “because I viewed” something else. There are certain “personalized” suggestions that I find very unappealing, that display in my account on a repeating basis, or just linger indefinitely. As such, it very much feels as if they are being shoved down my throat. However, I have no way of getting rid of them. This phenomenon may be due to the algorithm the app uses, but either way, it really feels like Etsy is trying to force these products on me, despite my *complete* lack of interest. In view of this, it would really help to have a button or function that would allow the user to *permanently* dismiss or block any unwanted product recommendation that displays in the “Because You Viewed” section; perhaps one that says “Don’t show me this product any more.” ———————————————— This is a decent app but as reported in August, I find that I take the time to review a purchase and too often it does not post after I hit “submit.” It just disappears and then Etsy starts spamming me with requests for a review of that very item. In fact, this just happened again this morning. I read other reviews where the same phenomenon has been noted. Still, there is no improvement. Reviewing a seller feels tedious but I generally force myself to do it at some point. However now, I don’t think I’ll bother any more. ————————————————

Difficult. Etsy has become very difficult over the past couple years I’ve used it. I recently bought a charger on here and when it showed up the item didn’t work at all. Contacting the shop first I asked for the issue to be solved. I checked to make sure it wasn’t my phone and when done I asked the shop for a new charger (they state this is not an issue even if I was the one to break it) I contacted Etsy and opened a case. Eventually after some time the seller stopped replying and ignored me. This raised a red flag. I escalated the case with Etsy as to have them over look it and the replies take forever, they also aren’t fixing the issue. First, they ask for photos which I can not supply because how do you take a photo of your phone not charging? Thy also don’t realize even if it was my fault for breaking it, the seller states in their about, that they will replace it, no questions, no returns, and quickly. I’m deeply disappointed and awaiting for my last order to arrive so I am able to delete the app. ****Update: recently Etsy closed my case and refused to fix the issue, The shop also decided to change their warranty facts so I can not in anyway get my item replaced. I’m saddened how poor of a system Etsy runs and how disappointing some of the people on there are.

Loyal but cautious. I have been a buyer and seller on Etsy since 2007 when I opened my jewelry shop. Since then I have seen many changes to Etsy, some for the better and others not. Etsy is a Mecca for specialized, beautiful items that you may not be able to find anywhere else, and it serves as a community for creative people. It is user-friendly and easy to operate, and the prices are fair. My biggest complaints about Etsy are that they do not promote truly handmade items as much as they used to, and that they are too quick to shut down a shop at the first sign of a conflict with a customer. There is no hearing process or chance to course correct. I’ve seen too many shops get shut down for no reason. I love being an Etsy seller and I am happy, but I no longer trust them as much as I used to. I don’t trust that if there was ever a problem with my shop, even after 14 years, that I could receive proper customer service and feel heard and honored. I have no first hand experience with this as my shop is still in tact. This is my honest assessment that I would tell a good friend. I would have kept it to myself, but they asked.

Best Place For Custom Kink Gear. You won’t find a single place where sellers go above and beyond for kinky buyers who usually have some sort of shame wanting items that make adulting more fun and with Klarna as a partner, I was able to treat myself and my lover to beautiful, one of a kind items that are fairly priced and extremely hard to find to add to our bedroom time and this was made possible by Etsy. Etsy isn’t perfect and there will be times you get a dud but 9 times out of 10 I’ve been super happy supporting people in the kink community with all my purchases. With Klarna I was able to get a great deal of custom items for like $30 bucks a month on auto pay. It’s a no brainer. You pick out what you like, open Klarna and shop Etsy, the transaction is seamless and worth the wait. Tracking numbers and a way to contact the seller all make this easy to do with no stress. Plus when people ask you where you got your sexy toys at the next play party you can tell them with absolute confidence they can find it on Etsy!😊

Great Website Except….. I have had great success over many years using Etsy. I have only had one or two disappointments with sellers but the overwhelmingly majority of local as well as international sellers have been excellent. Only complaint I have with Etsy is its need to be overtly woke promoting particular groups separate from others. So foolish and misdirected. No one buys on Etsy knowing the seller’s gender, race or sexual preference. But when you market and promote these groups separate and apart, identifying them by these arbitrary and superficial labels, as opposed to just being “human beings” with a product to sell, you reduce yourselves to immature and shallow people. And if I would ever choose to buy a product based on one of these labels, let alone buying something only because the seller is a white straight male I would be embarrassed and sad to be part of such a reversed bigoted world we worked so hard to dismantle. Let the wokeness go. You are not the better human being you think you are.

Creative gifts. I love Etsy. First off I enjoy helping out other artists and individuals more than big corporations. I have had some wonderful quality items I’ve given as gifts or kept for myself. The layout is easy to use. You can buy the item straight away or put it in the cart and buy all the items together. Some shops give discounts on multiple item orders. Etsy shows you which shops have items on sale and how many other people have that particular listing in their cart. You can favorite a shop or an item that you can easily go back to later. You’re able to put those items in a group, which is useful in the form of gifts you have in mind for one person or event like Christmas. These groups seem to be unlimited as I already have a bunch I’ve made. You have seller and buyer feedback and you can contact your seller. They show similar items to what you’re looking for on the same page. You are able to see turnaround time and the general location area of the shop, then pay through credit card or PayPal which makes it convienient.

Overwhelmed by ads. I love Etsy and I’ve used this app for years. I was SO happy when they finally updated the options for search filtering because that was a long long time coming, but recently my searches are dominated by ads paid for by the stores owner. I’m used to Etsy ads and they’ve even helped me find new favorites. However, most of my search results are now ads, and they’re ads that are no longer even pertinent to what I’m looking for. If I’ve searched for sunflower necklaces, adjusted the filters to what I want, I don’t want to see sunflower wedding invitations suggested, or sunflower art prints being suggested. Seriously?! At least suggest the same thing I’m looking for, even if it’s a $200 item and my search criteria is the $0-$50 range. That at least I understand. Mixing completely different categories is obnoxious and makes it hard for me to see what I’m looking for. The second problem with the ads lately is the quantity. I’m used to seeing 2 ads every so often, but I’m seeing 4-6 ads clumped together now and coming up so often I don’t know if it’s still on my search at all. This is ridiculous, I want this fixed ASAP please.

So Cool!. I recently purchased a graphic tee from WyattsDigitalArt on Etsy and I have to say, I am extremely pleased with my purchase! I would give this brand a 5-star rating without hesitation. The shirt is not only stylish, but it is also incredibly comfortable to wear. As a hip hop dance teacher, I'm always on the lookout for unique and expressive clothing to match my vibrant personality, and WyattsDigitalArt delivered just that. The collection of graphic tees and clothes offered by this brand are eye-catching, full of character, and impressive. The designs make a bold statement wherever I go. I've received numerous compliments from friends, family, and even strangers. It's clear that the attention to detail and creativity put into each piece is unmatched. The quality of the fabric and printing is also top-notch, and durable enough to dance in. I'm thrilled to have found this brand as it perfectly aligns with my personal style and profession. I highly recommend this brand to anyone looking for high-quality, trendy, and expressive clothing options. Thank you, WyattsDigitalArt, for creating such amazing pieces!

I got scammed and there is nothing anybody can do. I downloaded Etsy super excited to see what I could find and how to improve my cosplays and all. I take partial blame for not doing more research before I committed. I found a listing on Etsy from “Cosplay Dream Shop” that promoted cheap commissions and I though I’d give it a whirl. Set up a payment system and I sent my payment through PayPal (what the seller told me to do) and what turned to months of messages of “when will it arrive?” to “I need my money back because you violated our agreement.” Commissioner stopped replying on the Etsy chat and I found her on Facebook and started messaging her there and she said she’d get my cosplay to me. I contacted Etsy to see what could be done and they said to call PayPal since that’s where the transaction happed so I called PayPal and they told me to call my bank because there was utterly nothing they could do. I call my bank and they inform me they also can’t do anything because the transaction was over 150 days or something and the only thing I can do is continue to message the seller on Etsy. It has been an utter nightmare and I’m angry and upset that no one can do anything. So in other words, Etsy is a platform for easy scams and trickery to occur. What makes me even more mad is that her shop still exists on Etsy! Thanks Etsy, for nothing.

Love Etsy, but it needs some changes. I shop on Etsy a lot and love supporting small businesses in the United States. That being said, my biggest complaint right now is that Etsy seems to allow foreign businesses to present themselves as US businesses and I would like something to be done about that. For example, why is a jewelry shop that is supposedly based in North Carolina actually shipping orders from Turkey?! I read reviews and I read ‘About’ the shops and time and time again, a shop that says it’s located in the US is obviously not located here. It’s aggravating. My second complaint right now is the search function. I put in very specific criteria and I get tons of results that don’t fit it. And the items marked as ‘Ad’ are the worst because even if you sort by price (low to high, for example), the Ad items show up everywhere so it’s not actually in order by price. I also find that the same items show up in the search results grid over and over. Again, aggravating! I feel like the Etsy search feature used to be better and if the site gets overrun by foreign businesses pretending to be in the US and selling shady merchandise, then I’m going to have to shop elsewhere. Just my 2 cents!

I got scammed!. Etsy is supposed to be a safe place to shop and sell and yet they let scammers continue to have their fake stores to fish for people’s information and private details. I wrote to their customer support multiple times with no answer and meanwhile the scammers took my bank account off my account and are probably trying to scam people in to buying my products that were loaded in there. I bought some jewelry sets and even though I was refunded the scammers gained access to my account and my personal information and now I’m just sitting here waiting for Etsy to respond which people say could take weeks. The scammers also have fake customer service numbers you can call and get scammed further. They have my bank details, adress, phone number, PayPal info and so on. When this is over I will never use Etsy again and will tell everyone I know about my experience and not to buy anything on there. With as big as your company is you would think you can put a few extra dollars in to a better fraud department. Some people make a living selling on Etsy and they don’t have protection. Horrible service, horrible app. Answer your inquiries in less than 10 weeks! You guys are horrible and have no sympathy for your true customers or sellers.

The worst app ever. This app seriously ruined my life. Etsy doesn’t give a crap about sellers as long as they are making money by pulling in enough buyers. Every time a case is opened against you they ALWAYS choose the side of the buyer and take money from your account without permission. All 3 cases I had against me were not my fault. The first one was a customer being unhappy with a product 3 months after receiving it when my return policy clearly states send me a message within 1 week and mail back within 2 weeks. I refused to accept the item after 3 months and they opened a case and I didn’t give them a refund and Etsy took the money straight out of my account. The second time was a customer demanding a refund saying they never received their item when their tracking number clearly stated that it had been delivered weeks ago, and Etsy once again took money from me without my permission. They also don’t take into account that items cannot be shipped on Sunday so customers get mad when their item is shipped a day late. Now they have a new policy where if you don’t offer free shipping your items will not pop up at the top of the list for customers, so you are basically forced into free shipping and lose customers by increasing your prices for no reason. Etsy is a waste of time and money and I’m upset I ever wasted putting energy into it.

Horrible user experience. Firstly, you can’t turn off cookies - even though it shows up in settings, there’s no option to turn it off. It simply says “Always on” Secondly, I bought something and can’t even use it. I bought a PDF on my private account, and when I clicked on the “download” option it brought me to my business account and slapped me with the longest error message I’ve ever seen. 30 minutes later and I find a small announcement in settings (you have to click several links and scroll a bit to find it) that mentions downloads cannot be completed on mobile. You’d think there would be some sort of more obvious announcement for this, but no. I don’t personally have a computer, which meant I had to borrow one JUST TO USE WHAT I’D BOUGHT! Only to find when I went to the browser that Etsy was convinced I was a robot, and no matter how many times I took the test, all I got was a “cannot contact reCAPTCHA.” Currently I am still unable to use my purchase or acquire a refund, seeing as refunds are not accepted for PDFs. Thanks Etsy. Thirdly (and less importantly but still frustrating), I cannot see the actual number of people following me nor the number of shops I follow. I have clicked the option to “follow” several shops, and yet it stubbornly insists I’m following none.

Searching on Etsy. Dear Etsy Support Team, I hope this message finds you well. I am writing to express my disappointment and frustration regarding the search results on the Etsy platform. Despite my efforts to find specific items, I have consistently encountered irrelevant pictures and listings that do not align with my search intent. As a dedicated Etsy user, I value the platform for its unique and handmade offerings. However, the recent inconsistencies in the search results have hindered my ability to discover the products I am truly interested in. It is disheartening to spend valuable time sifting through numerous irrelevant listings, which negatively impacts my overall shopping experience. I understand that refining search algorithms can be complex, but I believe it is crucial for Etsy to prioritize relevance and accuracy. The current search functionality seems to lack the ability to understand the nuances of my search queries, leading to a flood of unrelated items. It is my sincere hope that Etsy invests in improving this aspect to better serve its users.

The app needs changes.. I love eyes as a platform, it’s the best place to get things you can’t find anywhere else, and you’re supporting artists directly. However, this app honestly need a revamp. There’s many things that can’t be done on the app in terms of account management, etc, and that you have to go to the website to do. My other main issue is the notifications for reviewing items, and the frequent glitching that comes along with them. I don’t like the fact that notifications show up every time you get an item, forcing you to review it to get the stupid thing to go away. It feels very fake on Etsy’s part. On top of that, there is a very frequent glitch where the app will show that there is a notification in the reviews section, but when you go to click on it, there is nothing there. This means there is absolutely no way to get rid of it, and you simply have to wait for the notification to expire. It drives me so crazy that when this happens I just take Etsy off my home screen until it goes away. The app developers seriously need to make some changes.

Confusing. In general, I like Etsy, because you can find items you wouldn’t find anywhere else, but this last purchase was very confusing. Some discount codes worked and some didn’t. There was no explanation why. Discounts left me paying for shipping so it kind of wasn’t worth it especially because I couldn’t tell what price the shipping would be. On this particular site, I couldn’t see the variation in what I bought and it wasn’t noted in the image you saw so I had to contact the seller to clarify, especially since on some sites in Etsy, you have to pay to return shipping so you don’t want the wrong item. I never saw the price of shipping until I went most of the way through PayPal. Previous experiences with Etsy were not this confusing and complicated. All Etsy site should have a PayPal option because I have no idea who these people really are and I credit card because of that. All pricing and return car should be clear up front. Because of the confusion and changing and prices. I went back and forth. Through the process many times, never knowing if I would lose my. Discounts.

This goes the entire site as a whole, not just the app.. I love that genuinely innovative things people make and sell. Some of my favorite pieces of jewelry come from Etsy shops. My personal interactions with customer service have been great and I love the variety. However, I’m a consumer frustrated with a few things. And I can never truly only imagine this frustration asa seller. For one, I understand inflation, but taking away more money from the sellers but still upping tax? Two, money sellers and consumers have called out the slack of eligibility requirements to sell items on the site after the pandemic. I understand it’s to try to help more small business worldwide, but there’s a difference between similar items being sold and copycat manufacturers that very obviously steal item designs from authentic business and sell cheap poorly made items that take credit for and take over real handmade or vintage items. Three, there’s a reason why so many businesses so many small owners on your site are going on strike. None of the demands suggested for the Etsy Strike subreddit and overall union have not been considered at all evidently. I love the overall concept and the many small businesses are great but there’s a reason people are moving to Shopify and other selling platforms.

How can you NOT Love ETSY?. This site has grasped my heart from the first time I visited it several years ago. I had first heard of it through a cousin who’s daughter was making the most intricate jewelry and was showcasing it on ETSY. I figured let me have a look. I have to warn you, this site is addicting. My husband who can’t stand flea markets, and as he says peoples old junk loves me to show him things on ETSY. Plus it’s not just the VINTAGE items. Its the Artisans that comprise so much of what you see on here. The first time I witnessed a person who took an old Novel and folded the pages into a Heart. Another who used spoons to make a piece of functional decor. Just so much. All so beautiful and special. The first time I witnessed a hand and arm crochet chunky blanket! This is what ETSY is about. I love so much I could go on and on. My favorite has to be the Books that are wrapped. How awesome is that. You receive a Vintage Novel wrapped uniquely. Now I want to go “surprise” myself with that! Here’s to having a bunch of lovely, wonderful and inspiring experiences on ETSY!🌻

awesome but pls stop. so I have this problem where I saw one inappropriate thing, specifically inappropriate anime stickers, and reported it. ive never looked at anything like that before, i only ever look at pokemon, enamel pins, and stickers(that dont have anything to do with nasty things! though i might’ve ACCIDENTALLY tapped on an inappropriate picture ONCE. but accidentally! i never wanted to) BUT, since I had to view it to report it, the kept showing me more, and more, and more, and suggesting searches about it. ive sent like 23 angry reports on the same items over and over again because I don’t wanna see them. So, I’m suggesting that, if someone reports something, they most likely don’t like it and don’t wanna see anymore of it, so if you take away the feature where it registers reported items as recently veiwed, that wouldnt be a problem and things like it wouldnt be suggested. But, great app overall, I love the handmade items and looking at everyone’s creativity and being able to buy it and support them.

In Stock doesn’t mean in stock!. The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again.

iPad etsy UX is still terrible for sellers. I wrote this review nearly a decade ago. I *just* got a response from the developer. That oughtta tell you something. Anyway, Etsy once was a place to find *only* handmade and vintage goods, but it’s been about a decade since they said “eff that, our shareholders need more,” so they opened up to selling cheap mass-produced disposable products, and squeezed out thousands of independent artisans whose keyword searchability suddenly went in the toilet. Still bitter about that. Anyway, here’s my original review: The conversation view is nice. Long overdue. Now if only you can make the seller/store management into something larger than an iPhone-sized sub-view on iPad, we might be getting somewhere. Yet STILL tapping on Etsy notifications takes me to this useless splash page for following/trending. And why doesn't the Following screen reflect any of the stores I'm following on the etsy website? Do I have to maintain separate lists for the same function? That seems a strange choice. And for now, since I don't want to start curating a second list, I'm continually greeted by a screen of blinking rectangles whenever I tap on a message/sale notification from this app. It's irritating, and the website is a far better experience on iPad. Fix that.

An app so broken it broke the website!. I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps. Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it.

Lost trust. Let me start by saying I’ve order from Etsy quite a few times and though I’ve had to message sellers about my product on more than one occasion I’ve never not received my purchase until now. And Etsy won’t help. I placed and order with Cowboybootsusa on 12/6 seller Communication was fine, March 27 order was sent but I did not get what I ordered at all. March 29 I reach out to the seller and Etsy for a solution, the seller agreed to remake the boots and said he would need 3 months. No problem, 3 months later I reach out for status, July 3 seller said he was in the final stages and would send them end of the next week. August 5, I reach out and seller says he had unexpected delays in production but would mail in 2 weeks. September 5 I reach out again and I’m told staff had COVID so there were delays he would send in 2 weeks. Now October 8, I reach out yet again and not only do I have no boots the seller has stopped responding to me. Etsy support says they can’t help because it’s passed 100 days from original delivery date, seems like something the seller knew. And I obviously didn’t. I’m out over $400 because Cowboybootsusa did not do what they promised and Etsy won’t help despite all the communication on their site between me and the seller. I’m not sure if I trust the sellers or Etsy at this point. Be careful when ordering from this site.

The New Updates are Terrible, Dropshipping Runs Rampant. Genuine etsy sellers are great. Quality items, fast shipping, great customer service, you can tell that they care. Dropshippers and resellers, however, are becoming more and more abundant, and I find myself constantly having to spend time assessing a shop to ensure that it is legitimate. Even some star sellers are obviously drop shippers. I’m sick of having to question whether something is handmade or not when now, seemingly half the products are straight from aliexpress. On top of that, the app updates about once a week at this point. The buttons are constantly moving around and it’s tiring learning the new layout only for it to change again. Not only that, but now I have to click onto a total of *three* pages before I can see my favorites list. Why do “discounts” and “gift mode” receive their own button on the main menu bar while favorites are hidden behind layers of clicking? Profit for Etsy, obviously (and not profit for the sellers, of course, who are riddled with ever increasing fees). The insane amounts of notifications as well? Don’t even get me started. Etsy clearly thinks I need to know every time every single item I favorited a year ago restocks, or goes on sale, or simply exists. And there’s no way to turn them off in the app. This app has so much potential but there is still much to be improved. (Or simply returned to normal, as is the case with the favorites button).

Sellers ignore messages unless you buy!!!. Man, I LOVE Etsy. And I mean LOVE! I really like to support artists, worldwide. I find unique and handmade items that fit my wants and personality. You can’t do that anywhere else. Unfortunately, I am finding sellers don't check their inbox unless you have purchased from them. The kicker, they have coupons automatically sent to you if you have favorited an item or put it into your cart. I was trying to order an unique wedding band for my fiancé but accidentally put two of them in my cart and instead of removing one, I deleted both. Which, in turn made that size ‘unavailable’ when I tried to go back and add it again. I messaged the seller to let him know what I did. I was in a time crunch bc I needed the ring shipped before the ceremony. Here we are weeks later and he still hasn’t opened my message! But hey, thanks for the stupid coupon I won’t use!! Yes, I went with a different seller and unfortunately can’t leave a negative review for the non responsive one. Last week, I messaged a seller that makes beautiful custom leather journals. I had a question about the personalization. My message sat in her inbox and was never opened. This is VERY frustrating and I won’t support sellers that are too busy to read messages from potential buyers. Hate to break it to you, but we ALL are busy!

way too much dropshipped stuff. ALWAYS do a reverse google search before you buy anything on Etsy. Half of the time I find the item on Aliexpress for a fraction of the cost and it turns out the Etsy shop is just a Dropshipping front masquerading as “small artisan homemade”. Etsy’s reliability has completely gone down the drain and I only use it as a last resort or when I buy from a shop that’s been vetted by other people I know. The cross stitch market here is also FULL of stolen designs. I do extensive research before buying anything because I want to make sure I’m buying from the actual artist instead of a seller who stole someone else’s design. If you’re a seller, make sure you put soft copyrights on anything you sell because Etsy will not support you when you find out someone’s stolen your creation. Also, make sure you’re regularly changing your password. My friend got hacked and her account stolen, it took 2 months and a Better Business Bureau complaint to finally get Etsy to respond to her. Etsy needs to increase their seller percentage for better “customer experience” great maybe you can actually take down the stolen designs and answer stolen account emails in less than 2 months.

Great for gifts but website still needs improvement. Been purchasing through Etsy for many years and was surprised recently when my entire buyers account was deleted. Someone decided to change my account to a sellers account-extremely bizarre as I have never sold on Etsy ever. My entire buyer’s history along with all my favorites was deleted. It took months of persistent emails demanding help from yet another customer service person who had no idea what they were doing. Finally my buyers account was restored but without my purchase history or favorites. Clearly customer service needs improvement. The way the site works is also very slow and outdated. Changes that have been made only slow it down further. Investment in new servers might be a good idea! However- I decided to stay here because there are still some artisans who sell only here. And I do purchase. However the other issue is that many of the single artist sellers have left. Most of the sellers are Chinese companies who sell for Pennie’s on the dollar on Taobao except on Etsy they often raise their prices. I think it is sad that true artists have been pushed out and these high volume companies have taken over in many cases. This is all My current opinion.

Eliminate Forced Reviews!!!. **Updated to add Solution: I turned off the badges under notifications. Now the forced reviews are benign and I can shop and review in peace.** This has got to be the most annoying feature ever. I purchase my planner stickers from an Etsy vendor and the nature of the product easily leaves me with 5+ notifications for reviews every single time I make a purchase. Once I’ve reviewed one, I’ve reviewed them all—they’re stickers!!! I shouldn’t have to do a review per item if they’re the same item in a different color/pose/character etc.! I should be able to decline leaving a review. There’s currently no way to get rid of the notification other than submitting a review which is tedious to boot! Too many clicks! It appears to be one, but it’s actually 7 clicks minimum for ONE review. At the very least you could streamline it! And adding the picture and the feedback need not be separate! I hope my vendor moves away from Etsy for this reason alone. At this rate, Etsy is going to force customers to put pressure on the vendors (by leaving poor ratings) just to make them get rid of it. A 4/5 rating of strong-armed reviews is different than a 4/5 rating of free-will reviews. Ratings mean less when they’re forced! If I take the time to leave a rating it’s because I am thrilled or sorely disappointed. Do better, Etsy!

Too many factory made products!. Hey Etsy - thought this was all about the craftsperson, not the Asian factory. You know that there’s something not quite right when you see the same photos in multiple shops that were also on Chinese mega-sites. I do appreciate the shops that will custom-make garments. That’s a service that’s necessary for the plus-sized in particular - I had to stop at 1X because customers sized larger refused to pay a higher price than I was charging for a small. Back to the situation - I’ve always put the mandated care and content labels in my garments, but content is sorely missing on the imports from China. I purchased a rather pricey sweater from Alicewool that she stated was cotton. It started pilling if you looked at it cross-eyed. Within 24 hours it became some you wouldn’t leave the house wearing. I tested the yarn, and got very little ash, and a hard plastic-y blob - it was most likely a petroleum based synthetic, with a single cotton thread. When I called her on it, she was rude and dismissive. Is it one rule for us, and another for China? I’ve often thought of contacting the FTC regarding this.

My Favorite App.....EVER.. I use Etsy for 90% of my gifts I give for birthdays, Christmas and any other gift giving holiday. As long as you do your research about a shop (have a look at their reviews see what people say, how long have they been a seller, how many things have they sold, picture quality etc.) to see that they are a quality seller you should have no problems. You can find a vast array of things from allover the world (though be weary of things from the China region, a lot of those items are cheap and poorly made). Lots of beauty sellers include free samples of their other products when you buy something, which is amazing. (Who doesn't love free stuff to try) And I could fill a box of thank you cards, hand written notes and messages from sellers thanking me for my order. It makes it feel like you ordered from your neighbor down the street not someone six states away or half way across the world. I have bought nearly a hundred things from different shops if not more and will continue to do so because where else can you find amazing cool things made/sold by equally amazing people.

Begging for the option to turn off ‘chat’ style search. I have been buying off of Etsy for over a decade and have never felt the need to speak up about any changes made to the shopping experience, until now. The recent update to this bizarre “chat-style” search engine has made searching less efficient in that 1. I can’t find what I’m looking for as easily as I had in the past with the previous, standard search bar as this new version now brings up categories in the same realm, but not what I asked for (My descriptions are precise considering I’ve been an Etsy shopper for long enough to know what terms to include, so being vague isn’t the issue) and 2. The robot/AI(?) responding takes far longer to load than the previous search bar. I understand the idea is to stay relevant in a sea of high-tech everything and I understand that having the robot suggest other, similar items would theoretically lead to more sales but overall, Etsy is making less revenue from me, and I'm sure others, because this new interface is slower, not as accurate, and irritating to deal with resulting in me spending less time on the site and more time looking elsewhere for what I want. At the very least, please consider including in the app settings the ability to revert back to the previous search method via a toggle, so both robot-lovers and robot-haters can continue to enjoy the app.

I make less purchases than I used to because the app design is worse. One of the cardinal rules of designing a good website is to never make anything more than 3 clicks away, ESPECIALLY if it's important to the use of the site. Moving the Favorites and Collection folders to an area where you have to click on 3 to 4 different buttons just to access the items you're interested in purchasing makes it less likely that you are going to try to purchase those things. Since the Etsy site/app hid the Favorites tab and made the Collections tab almost impossible to find, the amount of purchases I have made on Etsy has SIGNIFICANTLY decreased simply due to being unable to find the items I like again. Furthermore, the aggressive level of advertising similar/related products on Etsy actually ends up hitting consumers (me) with a paralysis of choice--being INUNDATED with potential options isn't exactly conducive to quick decision making, and I end up being too overwhelmed by the sheer quantity of items being thrown at my face and just close the app out without buying anything. There is such thing as too much, and that can drive consumers away.

Review of Etsy. I have purchased various items through Etsy from jewelry, greeting cards, personal items and so much more. The shops used through Etsy are very reliable and I would like to add they are very unique items that you will not find anywhere else. In purchasing an item the shop gives a full description of the item and notes if there are any flaws and also they list the previous customers the item they purchased and if they were pleased or not pleased. Just purchased the most unique Christmas Cards to send to family and friends these cards you will not find in Hallmark because they are Vintage. Yes they cost a little more because they have to be shipped. But once a year I want my Family and Friends to know I went that extra mile to send them unique Christmas Cards because they are Special. I also purchased small replicas of the characters from The Classic Charles Dickens Story “Scrooge”. A gift for my Nephew which I know he’ll treasure. Etsy is really TOPS in my book and I will go on being one of their devoted customers.

I love Etsy but ...... I shop Etsy all the time so I am a buyer and a seller! There are some things I love and some things not so much ... I miss the old Etsy .... ever hear if something isn’t broken do not try and fix it? I miss treasuries and other features about Etsy that are no longer! Etsy has become more commercialized such as on tv commercials, I’ve seen it advertised online as a “work from home job” I was a lil shocked to say the least.... but when you buy on Etsy be sure that you know which SHOP you’re in! Etsy is the MALL .... WE ARE THE SHOPS IN THE MALL! 🛍The artists and artist suppliers are the back bone of the industry! However Etsy is the easiest for me since I’ve been on for so long! With more than one shop.... too much change in such a short amount of time can really throw some of us off! I miss the different comfort of an “Etsy family” rather than HUGE E-COMMERCE, still Etsy is my go to for a lot of things! I love supporting small business and the artists and after all Etsy gives us the PLATFORM to put our shops we work hard in every day to make all of your shopping full of endless fun! You can find lots and lots of OOAK here! Thanks to the sellers and their shops ... thanks Etsy for giving us a place to sell our goods but it would be good to be able to get someone on the phone again!

If you can't find IT on eBay.... You can definitely find IT on Etsy! I love the ease of navigation and the ease of purchasing. I like that I can put several things in my cart , and then choose which ones I want to purchase now or later. I like how it saves my recent searches, has suggestions based on my recent browsing, and the ease of asking a question or starting a convo (conversation). Other than the following complaint, this app gets 5 STARS!!! (I put 1 star so it would be reviewed by the app developers, and they can fix the search problem). **the complaint: While searching, sometimes my thumb accidentally hits the search icon at the bottom of the screen, which kicks me out of my current search. Sure, the search title I used is saved, but not the place I was. It's very frustrating to search through 250 items, only to have to start the search again because I tapped too far down on the screen** (I know... I need smaller thumbs lol!)

Reviews are not a conversation. I’ve had this app for a LONG time. In fact, it’s one of the first apps I ever downloaded! I love how you can find just what you’re looking for! However, in recent months I have noticed that prices on many items I’ve been interested in have gone up significantly. My biggest complaint about this app though: on several occasions, I have left honest—not brutal or bashing, but simply honest reviews about a few of my transactions. When you leave a review about a purchase experience on this app, the seller can continue to publicly comment on your feedback. To me, this is totally bizarre and not what I’m looking for in a shopping experience. It creates a confrontational environment. And no one wants to read all that! If I’m leaving feedback because something needed to be improved, I’m not looking for an argument or justification. It’s just that—feedback (to hopefully help improve that person’s business in the future)! I wish they would change this feature, and maybe consider making “less than 4 star reviews/comments” private so it doesn’t become an unfriendly environment.

Fabric pricing. The only thing I don’t like on Etsy is having to guess the price of fabric. It is usually by the yard but on Etsy you sometimes have to go all the way into your cart before finding the price is not for a yard but it is for a fat quarter, an 1/8th, or 3/8 yard, 1 yard etc. It makes it very hard to compare fabrics. Normally it would be no big deal but when a fabric is needed now it gets very annoying to open an ad just to find out it still doesn’t specify how much you are getting for $3.40. After reading the entire ad you still don’t have an indication. So now you go to the cart to see what you bought for 3 @ $3.40. One would expect about $12 with tax but instead it said $38 and that didn’t include shipping. I did this kind of searching for 6 hours yesterday between 2 sites and left everything at your site except for one small purchase. I don’t have a problem paying what something is worth but it seems like a trick. It is not needed unless your goal is to annoy. Just price it the real price. Thanks, Donna Watkins

Please bring back the old search bar!!. The recent update to the app's search bar feature has left me thoroughly disappointed. The change to make it resemble a chat box is functionally disastrous. It's a major setback for users and potentially very detrimental to sales for many. Prior to the update, the search feature worked like a charm. Just a few days ago, I was able to effortlessly find numerous options when I searched for "mandrake" in my quest for Halloween costume props. Today, however, the experience is nothing short of frustrating. Instead of results, I was met with a discouraging message suggesting I try different words because they had nothing to offer. This abrupt decline in search quality is upsetting and time-consuming. I'm relieved that I had previously saved some options using the heart/favorites feature otherwise I would have been out of luck. Furthermore, the new search feature takes an eternity to yield any results. In all honesty, I cannot fathom why the app developers thought this new search feature was an improvement. It's nothing short of incompetent and inconvenient. I implore them to bring back the previous search bar, which actually worked efficiently and didn't hinder the user experience.

Really Good, but…. I really enjoy browsing through the different shops, but with the newest update, the receipt page for an item is contradictory. At the top, it will say that an item has shipped, but at the bottom, it will say that it hasn’t shipped yet. It’s very confusing, and I’m not sure which prompt to trust. Small error, but an error nonetheless. Another issue I had pertains to where a product supposedly ships from. I had one item ship from California to my home across the country in four total days. But an item that supposedly ships from my resident state hasn’t even shipped in the same amount of time. Not necessarily the fault of Etsy, but I would suggest that a shop be required to provide Etsy with a legitimate location to ship from. I have a feeling that not all locations listed are accurate. Sellers should also be required to ship sold items within a set amount of time, otherwise have their ability to sell their wares on the platform to be revoked. Also, before you purchase anything, ask the seller if they ship through a service called Ding Hong. There have been many instances where sellers shipping through Ding Hong are scamming customers.

Some things need to be fixed. One of my favorite apps, love it. But I hate the update because it’s has changed stuff that’s unnecessary . Example 1. When going into a list and adding one item already in that lists to another, it takes you back to the top of the lists. Example 2. They Changed where you can look at vids and now you can’t go it anymore. You have to wait for the vids to pop up on your homescreen instead of actually having a place where they stay. Example 3. They show the same things over and over on the home seen except showing something that you think you want. I look at things that are related and my whole home screen page is filled with the same stuff. I’d like variety. Example 4. Add more explore interests. Example 5. The editor picks take up almost all of the bottom of homescreen page. Edit: you need to edit how you can make list(s) such as being able to do multiple selection of items to cross over to a different list(s), !RECCOMEND! I recommend making a spot where cart, favorites, and home are for place where you can interact with items in AR or put back the video thing.

Etsy is not set up ideally for supply shopping. I enjoy buying my jewelry making supplies of Etsy. I have purchased magnificent items and it’s really helped my work evolve. Unfortunately the buying and repeat buying process is constantly difficult and needlessly time consuming. I’m constantly frustrated with the platform as it makes it very difficult to search previous purchases in order to buy an item again. The list of purchases should have a search bar so I don’t have to endlessly scroll through (and wait to load) my purchases. Also: Limiting my cart to only 100 items is also very frustrating. This make sense for someone purchasing handmade goods. I get that limiting cart items encourages customers to actually complete a purchase but for someone who is constantly buying multiple tiny items it’s really frustrating. You’ve designed this platform without someone such as myself in mind. It’s very discouraging and makes me want to shop elsewhere. Do better You’re missing a great opportunity to cater more to makers and their supply needs. Update 8/22. I believe I wrote this review over a year ago, and I still feel very much the same way. Shopping for supplies on Etsy should be easier. Limiting my cart to 100 items is really frustrating and there should be more options for searching previous orders to make repeat purchases.

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New update error can’t report. Tried to report an issue with the update but there’s no way to report it in the help settings/contact menu. Used to be that when you tapped the heart it would favourite the item/shop and then tap again to unfavourite. Now you tap and it gives you the option to add it to a collection and favourite it - like Pinterest. But there’s no option to UNfavourite new or previously favourited items, just comes up with the add to collection option every time. No undo. Then you try the menu button below the item and there’s no option to unfavourite/delete/remove it there either. You can delete entire the collections that you can now create but the original favourited items done prior to the update are all still there that I don’t want anymore, as well as any new individual items may change my mind on. I’ve tried googling, I’ve tried searching the issue under the help section in the app and I’ve tried to find a method through contact us. No results.

I have no idea how much anything costs. I have recently moved overseas and have changed my preferences from Danish money to australian money upwards of 7 times on the website, yet the app remains unchanged. It is also impossible to edit the preferred currency on the app, or even the payment method as far as I can tell. Absolutely makes the app useless, as I will not buy something to ship to Australia when it is telling me the price for shipment to Denmark. Very disappointed and frustrated. I like the layout of the app and would love to use it but it is so frustrating.

Can not download patterns in the app. I have noticed there are a lot of sellers complaining that after a pattern has been purchase the buyer can not download the pattern from this app I have brought many crochet patterns … I have brought it in this app but can not download it within the app Instead I have to go to my browser and log in there to be able to download and view the pattern I have not found any help on how to fix this…appreciated if you could advise me what to do… Thanks

Great!. I turn to Etsy for all my shopping needs. Helps me support small business owners and local too. Love the design and lay out - makes shopping a breeze, however I’m having issues with is trying to get into contact with Etsy for help! It’s a pain. Going through all their possible avenues to talk to them but no luck which is extremely frustrating! But otherwise an app I reckon to everyone for their online shopping :-)

You. Will. Lose. Money.. Contact the seller before you purchase. Ask for a photo of the product you’re buying. Don’t give any details. They have your details when you signed up. Contact list is being sold. To some south Asian continent. I have had 4 different numbers call me in the last 2 days asking about subscriptions I didn’t have… I’ve bought 2 products now that I believe will never come and their support team is uncontactable because their website is a maze of hyperlinks that send you somewhere else before you end up right back where you started. Do not shop with Etsy.

Great marketplace. Etsy is a fantastic online marketplace where creativity flourishes. It's a treasure trove of unique handmade and vintage items, allowing buyers to discover one-of-a-kind products that often can't be found elsewhere. The diverse range of artisans and sellers contribute to a vibrant community, offering everything from personalized gifts to intricate crafts. While the shopping experience can sometimes be hit-or-miss due to varying seller quality, the platform's search and filter features help navigate this. Overall, Etsy provides a delightful outlet for both creators and shoppers seeking something distinctive and special.

Can’t create iPhone Home Screen link. In the past I was able to create a Home Screen icon which when I pressed on it, it went to the desired store. Now, when I create a link (as I’ve previously done), the icon points to the Etsy home page and I can’t change it to point to the desired store. This is most annoying considering I’ve been able to do it in the past. I did go to the developer’s website to ask a question, but your site doesn’t allow me to (or so it seemed to me) and so I am putting this review. I can change the review if this issue is remedied as, generally, I really like Etsy. Thank you for your quick response to, I’m sure, a simple problem, but oh so annoying

Gorgeous quality candles. I have bought from Pollinate Studio several times and their candles never disappoint. Pure quality and beautifully made. Gorgeous natural perfume and they last for ages. The packaging and thoughtfulness that goes into each package is at another level. Will continue to purchase from this shop for friends and birthdays!!

Please fix items disappearing. Guys, I absolutely love purchasing from your store but am having huge issues with items disappearing from shops mid scroll. Sometimes it happens when trying to open a store folder or when you scroll through all items on the store’s front page. They just up and disappear. I updated to the latest version of the app 4 days ago and it’s still occurring. I have noticed this same issue raised on a number of threads with no results. I’m sure it’s disheartening for both the store owner and other buyers to have this keep occurring. Please fix!!

Search options need refining.. First of all I love Etsy. It’s almost impossible to find out how to give feedback to the actual website - which is seriously wrong. I’ve tried to search to no avail. Your search options NEED fixing. I want to have the option to filter out certain countries or select more than one category! The reason is to make it easier to find stores and items you actually want. Allow us to look at multiple categories. The issue with needing to filter regions is because I simply cannot look at American orders. The shipping is over 30$ and majority of items I search for are from there so I miss items from other other countries who have a different shipping rate that I can afford. The US shops FLOOD the search results and it is incredibly frustrating as I miss finding unique pieces. Please alter this so I can find the items I need from select countries. The current search option only allows you to pick one country at a time. Such a waste of time. Please fix this.

Check outs. I love how your able to get the things you need on this app. But the concerning parts are when you have done an order from previous to order more it froze and automatically shows the receipt of the purchase. It’s great but the biggest problem here it automatically put a different address on here and doesn’t show you the purchase and review once it’s delivered. It’s very serious to get this fix as I have now lost the item I was hoping to receive and now I won’t be able to receive it anymore. I have wasted money on an item that something so simple has now made it difficult between the business and their loyal customer. Please me aware and make sure and double check your details as this app is now automatically changing the details that you have put down. Hope it helps in the future. Very disappointed.

ETSY IS SIMPLY THE BEST, WAY BETTER THAN MANY OTHER SHOPPING APPS & SITES. I’ve been using Etsy to purchase those special or unique gifts for years and if ever I want something special for myself it IS “Etsy” that I go to first because they just ARE THE BEST ❣️ They have SO many Artisans of all types from digital, Technical (Laptop Skins etc), to items for your home EVERYTHING and the greatest proportion of them are made by hand and - for those with an eye for something ‘different’ - Vintage and the great thing is that they’re sold by the ‘Shop Owner’ so that you can deal easily and directly with the person who is actually ‘selling’ the item, unlike many other shopping apps! It’s terrific ❣️ It IS “Simply The Best” ❤️

Currency and location need improving. The website and app always default to American and USD! Every time I use the desktop version I have to change my location to Australia and currency to AUD. It never saves my settings so matter how many times I “update” them. I have no choice but to use American settings in the app - it allows me to update my settings via the website, but again doesn’t save them to the app’s setting so it’s pointless. Very annoying.

Filled with AI art. I love Etsy, I really do, but it’s becoming so hard to find actual artists. With the rise of AI art, it’s almost impossible to search up a genre of art without seeing a ton of ai products. And not only that, I’m seeing more stores that drop ship cheap clothes and decor from Alibaba and other similar stores. It’s slowly becoming less about hand crafted creations and more about quick money from cheap products.

Verification. This app took $200 from my account to verify it to sell on etsy. There not giving my money back. And asked for $200 more. To get back $400 I contacted etsy to tell them i got scammed for $200 night before Xmas in a message I received in esty app thinking it esty. I am recovering from open heart surgery i need my money back. Esty is neglecting there duty of care. By not stopping scammer in there app. Ebay picks up on bad messages Sent etsy messages no reply. The message said u got a sale. You need to verify your account. I fell for it because i was in the middle of setting up. Wasn’t thinking to look for faults in the support message. Please esty refund my money. And do a better job in protecting your clients

Search camera not working. I absolutely without a doubt love Etsy but for some reason the Search camera isn’t working and it’s very hard to contact anyone to report this so this is the only way I could see if the developer can fix the issue with the camera in the search bar. It goes to the same product (bedding) for some reason no matter what picture I use.

Disappointed and frustrated. Have had an awful experience. Placed and order which was confirmed and paid for. Shop disappeared… no response from messages and no where to get help from Etsy. Paid as a guest though PayPal so can’t get help there either. Etsy should monitor their sellers. This is absolutely criminal!!! Took my money with nothing but disappointment in return!!! Etsy, the link from your response 26/9 still doesn’t help! I can’t open a case and i can’t get a response from anyone!! Not good enough! Absolutely ridiculous 😡

Please add a more open range home page. I love ETSY, love browsing what creative treasures are being made and sold by artists and makers. I do wish the app had a page/view that displayed a range of daily sellers, bestsellers or newcomers (and more), so that I can see more than what I have searched for, or what I have favourited. You can’t browse what is out there, if you don’t know what that might be.

Can’t get help!. If I could give zero stars I would! I am having issues with the email on my account as I entered it incorrectly when I first opened my Etsy account and have forgotten my Etsy password as I created the account many years ago so I can’t make changes to the email. Seems there is NOTHING I can do to fix this without having access to said email. Even worse when I try to log onto my email it appears Microsoft has deleted the email (probably because the email started with ask.) and now when trying to find help to change my email to my personal email there is no way to contact the team! I recently made a purchase and I tried to contact the seller but had to confirm my email address but can’t confirm it because I can’t log onto my email and I supplied the wrong one in the first place! I’d just like someone to help me rectify this!

Love Etsy. Etsy is my go to for gifts. You can find anything here, the gifts are unique and you are supporting small businesses. Seller communication is always excellent and prices are better than the high street or large mail order companies. The website is easy to use. My only gripe is that postage can be extremely costly to ship to Australia from some countries.

Great Products. Great products for a fraction of the price. I just started shopping on here (mainly to buy dried flower bouquets) and there’s so much creativity in products that are offered. Only thing I would suggest to new users is to always check the product details to make sure displays/vases/accessories etc are included. If they’re not, then at least you won’t be disappointed when you receive the product... However some of the sellers will throw in an advertised accessory (or ‘prop’) for an extra cost if you reach out and ask for more info. Still far cheaper than going to a florist who will charge $200+ for one bouquet!

What’s happening ?. I have been on Etsy for many years now! I love the shopping aspect and supporting artists. Nothing better finding a hand made gem! 5/5 stars for the shopping side. The shop owner are wonderful and accomodating. My 2/5 stars are for these resent app updates, they are horrible. It was perfect the way it was simple to find your favourite items and shops. Now it’s all the suggestions and like products and videos. Just stop! We can watch videos everywhere else. It’s spam and overdone. It’s actually annoying - my “because you viewed” section is shoved in my face and the actual things I like and more likely to purchase are off in the distance. Would like a customisable app if this is how things are going to be! So at least I can make my profile feel like it mine and more intuitive.

Etsy - great sellers. I’ve been shopping on Etsy for years now. I keep returning as I’m able to find what I’m looking for. Prices are fair and reasonable. The main reason however is the sellers. Every experience has been exceptional. Great communication. Items as described. Reasonable shipping costs and on time delivery. Items are wrapped and packed with care. More often than not the item arrives with a hand written note from the seller. This THE place to shop. Luv it. And to all the wonderful sellers - heartfelt thanks.

Delayed store updates. The platform is overall very good, but lately I’ve been having issues with stores updating properly. The tab for shop sections will show numbers for how many items, but the shop itself will show nothing, and it’s the same both in the app and on the desktop version. Have not been able to find an appropriate place to report the issue or get help for it

An essential for gift getting love languagers. Look, though some may paint us with certain adjectives such as gluttonous, avarice yielding, superficial people, some forget that everybody loves gifts, and some also forget that some of us show our love with gifts. This site has great deals and very niché products from Islamic wedding contracts to direct shipping with REAL diamond labs and factories of all sorts of things. Definitely give it a download and when you’re shopping around give Etsy a look, you never know what you’ll find.

Love Etsy. Etsy is so easy to use and has a lot of different businesses to choose from! Extremely reliable and have just been able to get some really cool things for Christmas. It’s the first place I look at if I can’t find things I want in our shopping centres. And always happy to help small businesses

New update. I’m so upset with the recent update. One feature in particular is when I’m scrolling for stones if I see one that catches my eye I used to be able to scroll through the pics before I decided to click on it and look further. Now you can’t do that, you only have the option to look through the other pictures if you click on the item. If you do start trying to scroll through without clicking on the item it takes you straight to the shops reviews. Please fix this, just a slight issue but annoying.

Trustworthy. I’ve been shopping on Etsy for a while now and have bought many items from various sellers. Not once have I had an issue with communication, a product or the delivery. Every item I’ve bought has been exact to the photo advertised. I have never been disappointed. Trustworthy place to shop. 💯 👏Thank you! 🙏

Amazing quality and exceptional customer service. I have ordered numerous times from this store and Dannii never disappoints. Her products make for the most beautiful keepsakes and her work is just beautiful. She is always so accommodating, quick to respond to messages and willing to assist with any questions. Fabulous store!!! Thank you again!

Pretty good, no search in saved items however. The Etsy app is relatively user friendly. One particular pet peeve of mine however is that you cannot search or filter your saved items. This gets frustrating as if you are trying to find a particular thing you saved moths ago, you have to physically scroll through everything you’ve saved since. A search bar in saved items would be appreciated, or at least the option to filter by category e.g clothing, jewellery, artwork etc

Excellent customer service. Was scammed by someone who deleted their account. Reported to Etsy, they said they have noted it and that they will review it if I choose to escalate the issue further after two days. When I did within the hour I had someone review, apologise and give me a full refund - absolutely excellent.

The easiest way to support local. Every time I have asked for some kind of custom order the sellers have been so enthusiastic to be creative and help. It means I can always support small local business even when the exact listing I’m after isn’t there. Can’t recommend highly enough the ease of purchasing, communicating and sharing of ideas/photos in the message section. Etsy is ALWAYS my go to shop.

Personalised Gifts Heaven. Great for personalised, thoughtful gifts that hit the mark - downloadable resources are a god send for quick gifts too! Everything on here is bound to earn you a good reputation for thoughtful, unique, special and quality gifts that demonstrate genuine care and consideration to others - from birthday gifts to gifts with sympathy the platform comes through every time hands down. Just be sure to read things properly before ordering, follow instructions and consider the senders location and shipping time required before buying.

VeeResinBondi. Wow Vee, So good to shop here again! Your resin pieces are by far the most incredible creations of resin art that I’ve ever seen. You have the most creative talent and you’re ability to choose the colour palettes that blend and compliment your work, in your individual artistic pieces is above and beyond any other resin pieces I’ve ever seen. I plan to fill my home with your works of art. Thanks so very much 🌟🌟🌟🌟🌟

Purposely violate my rights. I do not understand why you need all the personal information regarding to where I live to allow me to have a sellers account and a bank statement isn’t enough, all you have to do for sellers is to pay them and not stalk them. And Amanda has been purposely making things hard by not explaining anything clear enough and deliberately want me to submit personal information repeatedly, since we paid you every month for our listings you really should treat us with respect instead of violating our rights being draconian in the name of “verification” ! Pathetic !

Not displaying taxes before checkout is so misleading!. I love Etsy, but the way prices are displayed at checkout is REALLY misleading for Australian buyers. It says taxes are included where applicable and then they wait until the very end to add on GST. I have no issue paying GST, but you need to include it in the pricing BEFORE checkout and not once you reach the payment method. The ACCC is pretty clear about what is legally required to be displayed: “When a business displays or quotes prices, it must clearly state the minimum total price that you have to pay. The ‘total price’ must include fees, duties and taxes that apply to all sales (such as GST or any compulsory processing fees).”

Works ok, needs report function. Though it’s not needed that often, if there is the need to report an item it’s not easily doable. There’s no report function in the app so I have to open a seperate browser, find the item again, and go through the login process etc if I want to report something. There needs to be better functionality for reporting; a lot of people may not realise they need to do this to report & items that shouldn’t be on Etsy might remain there

Dragging themselves into eBay territory. Etsy is dragging themselves into shameful ebay territory to feed their gym junkie animal a quick buck. Opening to India where sellers are undercutting sellers having to contend with much higher expenses.. This is going to drive people away and cause some to join rather than fight causing the rise of cheaper items at cheaper quality. What next, open in China to feed more investors and keep the hungry animal happy. PLEASE PLEASE try and keep the magic on Etsy which is what sets it apart from the rest. Don’t become piggy losers.

No explanation why payment was not available. Kept trying to check out - kept getting message something was wrong, to check back later. Eventually deleted app & started again. When reinstalled I had to change password, Etsy said my 15 character password that included letters, including Capitals, numbers & special characters was weak. When then logging in I had to do at least 10 Captcha checks.

Persistent review notifications driving me mad. I had to turn off notifications for this app due to its continual demands for me to compete reviews even when they have all be completed. I deserve the right to choose when I want to leave a review or not and being harassed by apps to leave reviews is very annoying at the best of times, never mind when you go into the app and it tells me I must leave a review only to find there are no reviews to be left! Obviously a bug so please get it sorted. I tried telling your help team but they just told me to wait 100 days for it to clear. 😒🙄

Etsy is the best!!. Etsy is great! I love buying things from here and there’s so many amazing small businesses and hand crafted goods! The only thing that would make it even better is possibly an easier to navigate settings menu, and also an easier way to manage your Etsy shop, especially with creating and managing your listings and business stuff. Overall it’s a great app and you can find everything on there!

I was unjustly banned. I never received any email explaining why my account was permanently suspended Despite my best efforts I can’t find a single reason in their terms for why my account could possibly have been suspended for I do not sell any products i just came here to buy items I payed my dues in full and never did anything wrong I attempted to log In hoping to get a stupid keychain id been saving for only to find I’ve been banned and when I attempted to appeal said ban I received an email asking for the same information i had already given along with the request for completely irrelevant information Giving me the impression that this was some scammer more so than a supposedly reputable company I don’t want anyone to not get this app I just want people to know what they’ll likely be getting into Finally i hope the people running this company hear this and know that i will never buy from this platform ever again due to this horrible treatment

Quite a lot of deceptive and confusing ads. I just wanted to try to buy the app by buying something cheap. The shop asked for some personalisation of the product and I provided the information. A few days later I get a message from the shop on Etsy that further customisation is required (not sure what that could be) and that the money I paid was just a deposit for the “real” work to commence. I cancelled the order and requested a refund. I’m still waiting for my money. Customers beware and don’t trust the star and review system provided by Etsy. I’m not sure that Etsy even gets involved with customer disputes directly. So, I will very hard before I buy anything on Etsy. Sure there are honest and decent vendors there, but there are scammers too.

Take Responsibility. Initially I felt secure shopping online with unknown merchants through Esty. However, last year I bought an item through one of Esty’s shops, which I needed to return. In the time between purchase and return the shop ‘disappeared’. I contacted Esty who advised me to get in touch directly with the vendor. This proved to be difficult. The vendor and I had an initial correspondence about the item exchange, then they ceased responding. I gave up. I continue to shop through Esty as I think as an umbrella organisation it offers some buyer protection, but when things go wrong, buyers are on their own.

Not enough security. I found out through my emailed orders that someone had hacked my account. The Etsy app was woefully inadequate to react to this situation. I was able to change my password and message the seller - but that was it. There is no functionality to log out of all devices, delete payment information, set up two factor authentication, no cancel button for an order in the event of being hacked, no standard questions available from the help menu and I had to switch to safari to send a help email. The products have always been lovely, but the app needs serious improvement before I would recommend it to anyone.

Good gear. I can always find artisan goods on Etsy of excellent quality. I have once been scammed by a seller and Etsy refunded me immediately. I have lost count how many things both expensive and inexpensive I have bought from Native American drone flute to knitting stitch markers and a sketching companion, Etsy has the lot. Great app. Able to pop things in cart and think about before purchasing. Great system. International reach. I love it

Fertility reading!. She's amazing, best fertility reading I've ever had and not even that part was the best she was totally correct with everything she said, one of my signs that I was about to conceive was frogs, I saw a whole lot of different things as frogs till I got my postive today, I'm so speechless after constantly trying even having a loss I have finally got my rainbow baby!! Thanks sm to this beautiful magical woman, I appreciate her more than she can even imagine 🤍🤍🤍

Disgusted. February 2022 I ordered a pair of earring from seven blueberries. I was informed they were not in, so I offered to wait. 22 March 22, I said I’d wait a week and if not available I’d like a refund. Today 11th of may I remembered nothing had happened. I contacted the Tanya and she became rather defensive. So I got angry - extremely angry - but I cannot find anywhere on Etsy to complain. Tanya reckons I’ll have my $54 back in 3-5 days. BEWARE OF ETSY if you have a problem.

Amazing <3. I love Etsy the quality is amazing and the sellers I’ve come across are so nice and always send extras! I love how’s its handmade that just makes it better. Also most online shopsI’m like hmm that on seems a big dodgy but when I come to Etsy I know it’s always safe! Shipping has been a bit slow but obviously the time we’re going through I don’t blame it! Thank you for reading this LOL

Exceptional customer service. I am not one to write many reviews. I am however someone that believes when someone goes to extra effort above and beyond to provide exceptional customer service that this effort is acknowledged. Saiba is such a person and Etsy seller. Thank you for your efforts Saiba and I can’t wait to be wearing my fabulous masks made of the beautiful Japanese fabrics. Please don’t pass by Saiba’s Etsy store - it’s the real deal for service.

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Fix the bugs!!. I use etsy regularly for both buying and selling and I’ve noticed a bug that makes the app unusable at times versus the browser site. On some shops, once you’re on their shop page, you can see they have items in various categories, but they don’t show up under “all items” and they don’t show up under the category. Like a category can say there’s 22 items, then you tap on it and it says there are no items. It seems sporadic… it’s not every shop and it’s not every item. But the website does not have this issue and it would be nice for this to be fixed in the app!! I’m sure your sellers would appreciate it too. I’d be happy to revise my rating once it is no longer an issue :)

PayPal. Painful banking with old school pay pal if you’re paying from a new country you live in and have a card linked to another place. Had to cancel numerous products. Awful setup. Hard to navigate. Try not to use Etsy if a client uses PayPal unfortunately.

Too many glitches. This app is unbelievably glitchy. I hate it.

Its really good but-. It keeps showing me alot of nsfw stuff and its really bothering me and idk how to get rid of it and i really dont like it

Notification annoyance. No problems with the items for sale. However there is always the notification thing on the app and it won’t go away even tho I checked everything.

Fraud sellers and worst customer service. I had really bad experience from seller as well as etsy company, wasted my money and time.

So far so good!. I'm new to etsy but so far the app has been very user friendly! Very simple searching and submitting my first order. I will be back!

ETSY WILL ROB YOU!. Do not purchase anything on this app. You will be scammed and they will do nothing to help or offer a refund. This need to be taken off the App Store.

Casual User. I'm on this app every so often and I've never had a problem with it. Every time I use it it's always a pleasant experience.

Buyer beware. In dealing with various sellers on this app in a different province for mine, my bank accounts were hacked into money, was deposited and withdrawn. Without my knowing and $1000 was taken for my account that I now have to replenish in order to use my accounts ever again, so not very happy with Etsy, and not very happy with any of the sellers from Montreal, so that’s where my thoughts are at on that I would say take precaution change your password every time you login because you can’t trust anybody you can’t trust sellers or anybody because hacking is highly viable on this site

Shipping. The shipping charges in most cases are way too high more than the product cost. There should be some kind of cap on shipping charges.

Notifications don’t go away. I find it really irritating to have unread notifications so I get rid of them right away. Etsy’s notifications don’t disappear… tried deleting and re-downloading but notifications still there… forget it, just deleting the app. Do better Etsy. Also, don’t bother sending your canned “Developer Response”, they’re all the same and I’ve seen it 100x already.

Etsy company is a big scammer. Sold an item and have shipped it right away. The buyer paid incl the shipping. My total payout was suppose to be 174$ but they suspended my account. Now the money is just in my account even though the buyer received the item and rated my 5star. They dont release my money. Its either they return my item or release my money. Cuz i have a proof that the buyer received the item so theres no way theyre holding my money. Ive tried all the ways to contact customer service, its hell really. Cant really find someone to help you Just complete get away from this app 100%

Notification problem. It doesn’t get rid of the notification on the front screen but I check and go over them in the app. Have to delete and reinstall to get rid of the notification.

App won’t update or reinstall as of v5.82.1. The Etsy app has always worked well until version 5.82.1. Version 5.82 worked fine. Now after deleting v5.82 to try and install v5.82.1 from scratch it won’t install and I have no Etsy app now.

What happened?. Why is it after the latest iOS update you have to sign in every time? This only happens on my phone. Super annoying and I can’t find anywhere to change a setting to keep it from happening.

Glitchy App and Etsy support not helpful. The current app has a MAJOR glitch. Wont let me checkout. When I try to add to cart it puts it in the cart and then says “choose options” and when I try to choose it does not allow. Then I removed and tried again and it says that it’s already in my cart when it’s not. It won’t allow me to “buy now” either. I contacted support on multiple occasions to voice frustration but their responses are not helpful and do not change anything. I’ve deleted the app, re-downloaded and made sure it’s the most recent update. Seemingly there is nothing I can do on my end. Etsy, I would be so frustrated with you if I were a seller, like aren’t the sellers relying on you to provide a selling platform so they can provide for their families?!! Theyre literally paying for advertising on your platform and you are in the way of allowing these transactions to go through. This needs to be remedied ASAP.

Terrible customer service and can’t resolve problems for customers. As above

App doesn’t keep me logged in. Ever since the update last week, the app signs me out every time that I close it. It’s been extremely frustrating to communicate with sellers for purchases I’m looking to make when I need to login in every time I open the app. Nothing I do seems to fix it! I’ve tried redownloading it but the issue persists.

New AI chat update is trash. This new AI chat update is not it. It seriously sucks. It’s slow and really annoying. i just want to search for things, I don’t need this chat and having to click see more every 5 seconds. I loved browsing Etsy for hours and now I’ve been on for 3 minutes and am annoyed beyond belief. Please put it back to how it was before this update. This is garbage now.

Ship to CANADA. Simply unusable. Every time I do a new search it switches back to shipping to the US. I’ve updated my default address and every setting I can find but it always switches back. If I don’t remember every single time to “update” to Canada then I go to check out and discover items can’t be shipped or have outrageous shipping costs when I thought I qualified for free shipping. Garbage experience.

They take no responsibility for scammers on their site. Recently been scammed on Etsy and the seller disappeared from the site and never received the item. When I contacted Etsy they basically replied that there was nothing they could do!!! Use with care.

New search. The updated AI chat search is awful, I want to search and scroll like normal.

Pushed an app update, but didn’t fix resolution?!. You need to update your app to support the resolution of the XS Max and XR. It’s really unfortunate that you pushed an update that didn’t include that fix...

Amazing products. Thank you, very good quality and fast delivery

Mostly great, except settings issue. The app is mostly great, easy to use and navigate. However, I have to reset my currency each time I use it as well as specific filters I apply to my searches (ie: shop location, ships to, etc.) and I also noticed that some options re:colours of products are not always visible on mobile vs. desktop. This makes the app less appealing to me because it feels like a bit of a hassle to use. Please fix!

frustrating search function. please change back the search function. it’s slow and is incredibly frustrating to use now. no one needs an ai conversation or whatever to search for things, it makes me not want to shop on the app anymore

Bad. Its an extremely unworkable app. To many, glitchy error to count!

Trash. Trash app

Unique Items - Shop Etsy. I’ve already done lots of Christmas shopping. I buy all my cards on Etsy and I’ve been very happy with the quality of the items without exception. I look for shops that don’t charge postage or have reasonable postage rates. Great way to support small businesses and find unique gifts.

Abysmal customer service. Site/app is broken, shop manager doesn’t work just forwards you to “page not found” can’t even begin doing anything and have been waiting 3 days for a response…. GARBAGE

Zionists. Censors Palestinian products

Sign in does not work. Can’t sign in to the app because it says my email address is invalid. I have no issues signing in with that same address on desktop Chrome though.

Beautiful design. I am updating my previous review as I received the stencil and it’s beautifully done! I am very happy with it and look forward to doing my projects with it.

Freezing (as of April 4). Love Etsy and the app is pretty great, but recently having freezes on iOS 14.4.2 where I have to force close then reopen the app. I’m sure this will be fixed so 5*. :)

Not a fan of the new update. Basically what the title says. I have used the app for years but with the new update the search function is now set up like a chat. When you search for things it lists some and you keep having to click “see more”and it gives automated responses constantly instead of just giving you the results. Personally I don’t like it and will be using the website from now on. And when looking at my favourites list they don’t all show up. But everything functions really well I just think the new search feature should be an option to search that way.

New search function update is a big miss. With the app update the search functions like an AI conversation and it’s awful. Just show me the products I don’t need commentary with it. Seems like I am seeing less diversity in the products as well. Go back to what it was before.

Fake notifications to trick you into browsing. Every few hours I have a notification from etsy. I load the app, and there’s no reason for a notification. There’s no messages, nothing at all. I think the app says you have a notification to force you to open it so they have better numbers. It’s getting exhausting receiving a notification 3+ times a day every day for weeks on end. I’m most likely going to delete my account at this point. What a scummy tactic

Logs out involuntarily. Every time I open the app, (4 times today because I bought something and was communicating with the selling) I was logged out and had to fully sign back in. Frustrating because this hasn’t been an issue for the last few years in using the app.

Terrible refund process. I never received an item I ordered. Etsy reviewed with the seller, all evidence showed it hadn’t been delivered. Etsy promised a refund and said they’ve processed it and closed the case. Refund never received by me. I’ve checked repeatedly. It’s been 6 weeks. No way to get Etsy to communicate with me regarding this... I’ll never use Etsy again.

App is useless after update. The last major update to Etsy completely changed the way the cart functions, and it basically just doesn’t function at all now. (Also worth noting there is a glitch that hides all the items on a shop if I click on the shop from anywhere other than home/explore) Despite appearing as a tab at the bottom like all the other pages (explore, home), it opens a pop up that you have to close to go back to any of the other pages. You can no longer switch between your cart and another tab as you just completely close out of your cart every time you want to view another tab. This has massively reduced Etsy’s usefulness to me, as I like to view shops in my cart and then go back to explore, back to my cart, etc to compare. I can no longer do this and it has ruined my shopping experience. I used to have fun browsing on Etsy and that is no longer possible, so my purchases have declined rapidly. They made it substantially harder to SEE the cart. I have dyslexia and it’s a visual nightmare, the distinctions between items and shops are much smaller, the font is now all the same size and has no distinguishable traits, so my eyes sort of roam the page without reading anything. They stopped utilizing all the space they had and instead are cramming a bunch of tiny words all together and making it very hard to decipher without actually focusing my energy on it. Never had this problem with another app in my life. Additionally, you cannot view the shipping for separate stores as separate totals in your cart. If you have 2+ shops, it combines the shipping and shows at the bottom. As a Canadian, where shipping is often astronomical, I can no longer have more than one shop in my cart at a time, because I MUST be able to monitor the shipping costs per each shop as I add items (if coming from the states, a 1” square and 0.1 lbs item can easily add $15 to the shipping cost). Without the ability to view separate shipping totals, I cannot shop at more than one store at a time. Without the ability to shop at more than one store at a time, I cannot compare prices. Without being able to compare prices, I cannot shop comfortably. In a single update, Etsy made their app unusable. I never would’ve updated the app but I was forced to in order to view “updated shipping policies” (spoiler - that was a lie - nothing changed, they just wanted me to update). Congrats on making this app useless! I used to love giving you my money and now I hate every second of my experience on it. Please fix it.

Slow, not meant for browsing, terrible “chat bot”. Basically you need to know what to search for, versus what I used to love about Etsy was being able to discover new categories and ideas. Now it feels like they are forcing an Ai Chat bit that gives weak suggestions based on your search. It leave now space for exploring new makers. Deleted.

Bad sellers and Etsy won’t help you. I got an empty package and the seller said it wasn’t their fault and Etsy won’t help either because the seller messaged back from me asking them.

Broke something that wasn’t broken.. I used to love using Etsy but this new AI chat feature made it more difficult and slow to find things. Please revert back!

Search is now an ai chat bot. Why?. Who thought this was a good idea? You don’t need to incorporate ai into everything. The search function worked just fine before. Now it’s slow, clunky, and gives terrible results. The app is pretty useless when you can’t easily search for things.

Get rid of this Ai search nonsense. New search is horrible

Recovery is a process. Thanks for your support

Terrible.. New search function is so slow, awful. Had to use google to find a shop for my needs. It’s very doubtful that I will be using Etsy for my crafting until this is changed.

Shipping is way more at checkout. The shipping price listed on the product page will show 5-6 dollars and then when you get to checkout, the shipping beside each product end up being $7-8, plus a $10 shipping charge on the whole order. I wish Etsy would tidy this up so there weren’t all those added costs suddenly. It would also be nice if they’d bundle the shipping if you’re buying more than one item from a single vendor. Other than that, I love the selection of shopping on Etsy.

Terrible updates! Zero stars. I have been using etsy for many years and appreciate the artisan community. I also like to buy local whenever I can. The new search bar brings up an AI Chat that just plain sucks. I just want to search for product like normal. The filter doesn’t work, as I set it to shop location Canada only and all the products come up are still from the US, UK, Hong Kong etc. This is not helpful at all. Will not use etsy until it’s back to normal. I get you’re trying to get with the times but this isn’t it. Do better. Be better. Focus on the keeping the sellers happy in the community, not penalize them for crappy scamming humans to get free product and this new AI search literally no one asked for!

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Love love love Etsy however……. Inappropriate items. I love Etsy. I’ve had no issues with items, the app, nor the sellers. I love it. I don’t know why I waited so long to use Etsy. However my only complaint is there’s very inappropriate items that pop in my recommendations. If you want to buy these items, fine, I’m not a prude but please whatever makes these items pop up when I do not look up anything close to this needs to be in a 18+ section or something needs to be put so I can take this off. I type in jewelry or perfume for my mum, I look through the necklaces, rings etc. The next day nipple rings with breast pics is suggested in the “explore your interest “ ummmm What? Why? . Then adult devices are recommended also!!!!! People can buy and do whatever in the privacy of their home but I have no interest in buying any of that. Please fix this! I’m tired of seeing this.

Shops/Shop Owners very Accommodating/Issue: App Crashes. I love Etsy and use it frequently for myself and for others since it’s easily accessible and I can mail gifts directly to another friend or family and be done. The one issue I’ve experienced is that the app crashes; the app typically crashes after about 30 mins or it becomes “choppy” and there are delays when navigating through the app to different shops, etc. I have about 6 apps that I use on my iPad; I’ve tried to troubleshoot (I.e. delete and download again; utilize updates all the time), but it still occurs. My other apps do not crash or have a similar pattern in any way. I clearly still use it, despite this. Would recommend to anyone. No delays with delivery dates, shop owners very accommodating when I’ve had gifts and inquired about personalizing/changing something that are not even listed with details/rush shipping for last minute gifts.

Love the app, buuuuut. I opened it the other day, and my “Our Picked for you” list was full of anime and busty figurines, one of them being a furry, and all being naked and totally inappropriate and embarrassing. I have never nor planned on ever, EVER looking up this stuff in my life, and am honesty surprised it’s even allowed on Etsy. I was finally able to get rid of it by doing a mega search and seek of my actual interests. I’m sure that whoever is making this stuff is only doing so to fulfill an order and most likely not into their own things, but this was just totally grossing me out, considering Skyrim, cats, and Star Wars are my main searches. I don’t know who is responsible for coding Etsy’s algorithm, but they should hit the books again, especially the chapter on ensuring that customers who have never looked up anything remotely sexual on their account will NOT RECEIVE SEXUAL CONTENT ON THEIR “ETSY PICKED FOR YOU” CATEGORY

Best e-collars for cats. I have a small 8 pound tabby named Pepper Ann, who has scratched her face for some unknown reason since she was a little kitten. We have been seeing veterinarians for years, but cannot figure out why she does it. We are coming around to the idea that it may just be behavioral, whether it is something anxiety related or obsessive compulsive... we have tried every e-collar under the sun, without much success! This e-collar has been the biggest help. I can leave it on Pepper Ann for extended periods of time and know that she is not uncomfortable. It is soft, flexible, and lightweight. She is not scared when she wears it, and it barely slows her down. It is actually a bit of a fashion statement! At first she could not figure out how to scratch her face with it at all. And over time she is now occasionally successful at scratching (she’s a cat, she’s smart). But overall it does the best job at preventing my cat from harming herself, and she can stay comfortable. Her quality of life is so much greater since we found this e-collar.

Bugs in “Favorites”. Updating review to reflect how much I love Etsy and its app. The company also reached out to me based on my review. This is the first time a company has reached out based on a review and I’m very impressed with the personalized service. (Kind of thought no one would ever read my review). I really like the keep my favorites pages organized and right now I’m so frustrated I don’t even want to get on the app. The items show up duplicated either next to each other or as I scroll. If I try to “unheart” an item that has sold to remove it from my favorites page, the whole page scrolls me back to the top of my list (super frustrating when trying to organize hundreds of favorites to have on hand for social media). It’s an eyesore trying to navigate. Please fix this! Also, while I’m here, could you please offer a Poshmark style organizer that will allow me to “refine” my favorites list to show “sold” items so I can declutter my lists faster? Thank you!

Very difficult to leave a review. I am a buyer and seller on Etsy. It is important that my clients be able to leave reviews of my products, and important that I leave reviews of products I have purchased. Several of my buyers have said they cannot find where to leave me a review and also I have not been able to leave reviews of items I've purchased. As a buyer, when told to go to your "purchases and review" page, there is no place to respond. However, I see that I have left reviews of some items I have bought, and also some folks have left reviews for me.......yet it is not consistent. Also when trying to contact Etsy directly for support, I am given a menu to choose from with pre-selected topics........not what I am looking for!!! There is more information when digging into the site than I need or want, yet I cannot get my question answered, nor find a place to ask it!

Etsy notification badge & other inconsistencies. The Etsy app always shows at least a “1” over the app icon on my iPhone, indicating that there is a notification, even though there isn’t one. I click on every single thing within the app to try to clear the “1” notification because it drives me absolutely crazy. Going to remove the app again because apparently that is the only way to remove the forever notification number. Please fix this! It has been an issue on and off for years. Also giving this app one star because I hate that you can’t see the outrageous shipping costs until you’ve made it into checkout. You know my address from my profile and can give an estimated amount earlier in the process. The prices for shipping are so inconsistent and wild across different sellers that I have no idea what to expect. Also annoying that when your cart is empty, you have to click an X in the upper left corner to exit the cart instead of just selecting a different item from the bottom menu options that are otherwise static. It is just a weird user experience across the app.

Love the site & App is easy to use. I absolutely adore shopping on Etsy. The app is easy to use, pleasing to the eye, and everything works smoothly. However, one issue I have experienced is accessing my PDF downloads I have purchased - it is not so intuitive and it takes a bit of searching to get to the correct place. I can’t even get it to work on the app, instead I have to access the mobile site from Safari. What makes this even worse is that if I navigate away from my PDF file on safari and then come back only a short time later, it almost always “loses” the page and it says it cannot be found, so I have to go through the entire process again just to use my PDF files which I paid for. I could go and have the patterns printed but that is inconvenient and not really “essential” considering our current state of events (review posted May 2020).

Beautiful earrings!. These earrings are so gorgeous! I ordered them for a group of my friends to help us remember a dear friend of ours who died suddenly on Christmas Day. I believe the shape of these and the leather help tell the story of our dear friend. The leather is soft and supple yet strong and durable. Leather is beautiful and it ages even more beautifully. The loop of the earrings represents the community that our dear friend was so gifted at forming and that she is safely in her Heavenly Father’s arms...she was formed by Him in her mother’s womb and she returned to Him and is also reunited with her mother. These earrings help tell a story and the mother and daughter who make these also share in this deep love of our Heavenly Father. Their compassion and love as I communicated with them about purchasing these was so tender. I am grateful to have a little tangible symbol to gift to my precious community (that was brought together years ago by my precious friend). I am grateful that a mother and daughter team who have their own powerful story of grace can be a part of this! Thanks Aly and Lyv!

Etsy is turning into Temu. We’ve all heard the negative feedback surrounding TEMU and how you very often don’t get what you pay for. While Etsy used to offer quality handmade products, I feel like they are falling into the TEMU way of thinking. The last three items that I have purchased off of Etsy, that claim to be handmade products, turned out just be outsourced. I typically am not a complainer, but I ordered a sweatshirt and tried to contact the seller and come to find out the sweatshirt did not come from the seller. I then ordered a handmade stitched animals and feel completely duped as what I received was clearly a knock off. The seller is clearly using other artists photos and sending reproductions that nowhere match the original quality. Lastly, I ordered a mask. What came in the mail was a completely different product. I reached out to the seller. He said there’s nothing they could do about it. The website clearly makes it look like he is making these masks and it became clear that they are out sourcing. Where is the accountability of Etsy to ensure that their products are as advertised? I would love to see more oversight.

Corrupt sellers. Beware of sellers that claim to have hand made items and to called star sellers. There must be a way they can put fake reviews or delete bad reviews like on google. I’ve had two sellers in the last 4 weeks sell an item that didn’t AT ALL look like the photo. When I kindly reported this to them by email they both attacked me and one of them makes me nervous that he knows my address. Etsy did not at all address this guy and how adamant he attacked me and did not address the issue. Etsy simply said they couldn’t do anything because I received the item (which was the wrong item) and closed the case in his favor. But what about his unprofessionalism? If you use Etsy only purchase from sellers in the states. I spent a lot of money with Etsy this summer and never had a problem with a seller in the states. But I’m so shook by this seller and what a creep he was that I cancelled my account. To know someone like that has my address is frightening. Like other reviewers say so many of these sellers are making untrue claims about their products and Etsy does NOT protect the buyer.

Etsy is my go-to for clothing now. I love linen clothing. Here in the states, I can find linen in white, beige, black and a few other colors. On Etsy, I can find linen in beautiful, rich, saturated colors like mallard blue, teal, sea green, and merlot. Since I wear only linen in the summer, Etsy has become my go-to for clothing. The prices are fabulous too. Here in the states I might have to pay $90 for a nice linen tank and on Etsy a similar tank (which is also made to order from measurements you provide them), the same top is $45-$65 or so. The customer service is great too. I don’t mind waiting for my item to arrive as it’s so special. All of the shops I’ve ordered from have also sent color swatches to aid in color choices should I order again (and I usually do). The linen is of often of superior quality, comes in various weights and is very soft and never scratchy. I have worn every single clothing item I’ve purchased from Etsy. I am 5’2 and busty, so that’s pretty hard to accomplish.

Still having issues with cart items access 😕. The app and the community is wonderful, but my only issue is that the cart bugs on the app or website still haven’t been fixed ! If you have 10+ items in your cart , it only shows like the first 5 and won’t allow you to see any other cart items! I’ve tried restarting the app by deleting it and reinstall it on my cell , also whipping my history on my computer with website; but with no success sadly . Please please fix these bugs if you read this . It’s a major make or break issue on your app and I hope your developers / programmers read my review. Another issue to fix is your customer service forms or have a live chat system at least on your website please . It’s very difficult to get the right help for any issue especially on your website.

Horrible app I have ever been too!!!. This is the worst company in the history of worst companies. If I could give it zero stars I would. The seller I bought a pair of fake AirPods Pro from this seller he refuses to send my child out a replacement and was talking about reporting him for harassment for no reason and gave my daughter a pair of fake airpods and was being very rude I never been to company where every seller on this app are very mean. And then they was talking about my eBay account that I have no clue how he knew about them. He is the worst seller and he needs to be fired I will have him arrested for stealing my money and not giving it back he was sitting here being so mean and thought my child was bullying him he was only trying to replace his airpods he lost that he couldn’t find and he sat they’re aiming at him instead of solving his issue ladies and gentlemen save your money cause Etsy will rob you for all your money and you will never get your replacement either I already closed my account and calling Etsy to report him and have him fired. Thanks Etsy but I will never shop here again they putting my children at risk.

Star Seller Badge. As a shop on Etsy since 2017, I find this star seller badge ridiculous. If you get spam messages from scammers and delete instead of replying, then you get bad ratings for your messaging and lose your badge. Another example is that I sold two items I had listed on Etsy to my coworker. She wanted to support me and leave me a good review. Instead of paying for shipping which is stupid, I handed her the package at work and hit the option when I “shipped” it as “other” for the method. The problem now is that Etsy took my stupid badge away because I didn’t provide tracking information for these two sales. Because I hand delivered it. You can see that she left me great reviews so obviously she was happy with her items. Thank you Etsy for making it harder for small business. Other then this the app is great if you only buy stuff and do not sell things.

Banana clips with fabric. I love this Etsy shop and have always been extremely happy with all of the products that I have purchased. I have been using this type of-clips for20 years and when they fell from popularity, I was devastated. I lived in Florida and when humidity did that awful thing to my hair I could pull it back to match my outfit and looked pulled together.. everyone noticed and paid me great compliments. Then I found these! yea! Last year I lost all of my beautiful hair due to cancer and a Bone Marrow Transplant. Needless to say, I no longer used my clips and put them away in my Atlanta home in hopes to use them again. Well, I’m in my Florida home and the humidity is as usual wreaking havoc to my hair. Wonderful news, I found one if my wonderful clips… more wonderful news… my hair is Just long enough to use it. Thank you for this wonderful product that cheers me up every time I use it!

My 2022 purchase. Love ordering and after being disappointed at my local nurseries Etsy came to my aid!!! I had seen Easter cactus on line and some friends sharing pictures of their lovely blooms. So I ordered from Etsy enough for me and my friend. I took special care to water and give them morninglight and grew gorgeous plants, repotting as they grew… just as I have always done for my lovely Thanksgiving and Christmas cactus!!!! As Easter was approaching no buds!!! Still no buds!!! Imagine my disappointment after a year of waiting and caring for the plants! They are wonderful but no blooms! Now tell me why! I will add that when the starts arrived there were no instructions or labels identifying what the colors were. That was ok because I knew I would be happy whatever color and I’d label them as they bloomed. But they didn’t bloom! Very disappointed!!!! Any suggestions would be very helpful!!! Or my money back! I dunno! I’m just very unhappy!!! I spent a lot buying flower pots for them and soil etc, and tons of TLC to no avail!!! Jet McBride

Supporting Artist Small Business. I really enjoy the Etsy app because there are particular artist that I do follow that are still on this platform. So it’s nice to be able to support them directly. And I will continue to use the app until the artist that I support decide to go on other platforms. Also, as an artist myself, I can find supplies through this app that are not available on other sites. If I’m not able to procure the supply item locally. The only part that I would say is not good is as an artist, the fees are structure to not be very friendly for small business. Which is why many artists have left this particular platform, just because they couldn’t afford it the fee structure. Plus, there is also mass produced art that is being put here, and less of the small business artists. I think the algorithm is not pushing small business artists like it should.

LOVE THIS APP BUYER FRIENDLY / SUPPORT SMALL BUISNESSES. If you have a specific niche you can probably shop around for it here! Very few times have I searched something specific and wasn’t able to find what I wanted. However, there probably someone out there thinking about creating an Etsy shop for it. That person could even be you. When I find there isn’t anything in the market for something yet it sparks the small business owner in me to take charge and make a shop for it! I think this app is good for sellers and buyers. I love supporting small businesses and for the years I’ve had this app it’s shown me it’s reliability. Becareful of the products that say “ad” on it. It’s a bigger corporation and anything bought from them has 0 tributes going to Etsy shop owners. From what I’m told anyway. Love this: 10/10 have recommend this to all my friends & family

Search is Useless. Normally I would not write a review but I feel like there is no other way to talk about this. The search function is almost entirely useless now. I can’t find anything anymore like I used to and 90% of the time I’m only seeing the same 3 items. Instead of having limitless scroll like I did, I’m stuck waiting for the same things to pop up that I’ve already liked. There was no reason to change the formatting. Now I’m waiting upwards of what feels like 30 seconds which isn’t a lot but I used to get automatic searches just to get a terrible listings that half the time don’t even match what I’m looking for. I’ve used Etsy for years to find small artists and sellers but at this point it feels useless. It feels like it’s trying to match the AI change but shopping doesn’t need AI, I’m not trying to generate an essay, I’m trying to find new items. I’m getting more luck looking through listings I already have instead of the search button. As much as I love small artists, the charges they get on the seller’s side plus an interface that is not user-friendly makes me want to delete this and just go back to name brand shopping.

Wonderful marketplace; horrifying app. This truly awful app has given me literally hours of consternation. Try researching anything in a browser to actually write a factual message to a seller and you will absolutely want to scream in frustration. Each time you switch to another app, even the built-in spotlight app, everything you have written no matter how brief or long just vanishes. Let that sink in for a moment. This app has a messaging section that won’t let you switch outside of the app for any reason without making you pull your hair out in rage. Did a call come in before you completed your last sentence? Oops! If the iPad fell asleep, you’re perfectly researched message that you were down to just proofreading before sending is now gone. Pop up notice for something important? Well, you get the picture. The only way to avoid this pitfall is to select all and copy so that when you come back you can *start all over* and have a little head start by pasting, but if you didn’t think to do that (not intuitive) you may just resign yourself to saying, “I didn’t want that product anyway” and just walk away.

The notifications. I love Etsy I really do. I think it’s a fabulous way for small business people to be able to share the things that they create with the world at large. The only thing that drives me crazy about the app is the notifications. I have tried to change the notification settings so that I’m only getting notifications specifically about my purchases or when I get contacted by a seller. No matter what I do every time I open my phone I have a notification for something under my favorites and updates. I don’t want notifications every time an item or a shop I have favorited changes something. It makes me crazy. It’s gotten to a point where I have unfavorited items and unfollowed shops to avoid the notifications but I still get them. Very rarely do I write reviews about things especially negative reviews, but it is making me crazy. Please allow people to only get the notifications they select in the settings. Maybe then I’ll re-favorite some shops and items.

HORRIBLE EXPERIENCE !!!. First of all, I got Etsy because I thought it would be easy to use and I wanted to sell my slime!! It turns out I was wrong. So Etsy charges $.20 PER LISTING!! It is hard to use. One day I came back on Etsy to find out that my account had been BANNED!!! So I checked my email and they told me that my account would be unbanned by June something. I recently have tried to sell by making a different account but it won’t let me make a new one. I have emailed them again and they told me that I had “violated” the community guidelines because I had apparently sold something that I had not made. WHAT?!! So you tell me I can get my account back in June and then in June you tell me I cannot get it back ever or make new accounts? I sell slime!! MY slime! There is literally an OPTION asking if it is your product or someone else’s! I see people everyday on Etsy selling something that’s not theres. But I have NEVER sold something that I have not made. I have emailed them multiple times telling them to be more specific but they won’t tell me what I sold that I apparently have not made. They won’t respond to my emails anymore. And on top of that, I CANNOT BUY!! I’m very disgusted and disappointed. Do not recommend.

Tarot reading. I want to share my experience with my reading done by Queen Air Bender, and let me say she touched my spirit and gave me peace in my heart. The way my reading was channeled felt as if she was sitting in front of me and helping me through my ordeal. She is truly gifted by a higher power and I am grateful and thankful for her spirit and her gift. I sincerely thank you and exhaust you on a magnificent reading you prepared for me. I came across your channel at a time when I really need to be uplifted and feel that what I hear is truthful. Let me say your spirit locked with mine and brought peace to soul. I love how you bring forth the messages channeled by a Higher Power and you make it understandable and it feels like we are having a conversation together. You are truly gifted and believe me you bend more than just Air!!!!!! Once again it was worth every penny, I thank you from my heart/soul. I pray you be blessed and wish all GOOD things for you! Thank you!

Sad to learn they don’t back up buyers well. In September I purchased a t shirt quilt with guaranteed Christmas delivery. These are a lot of work so expensive, $370 for this size. I sent in my husband’s shirt collection to surprise him. After 7 months of asking what was going on, being told the day before Christmas Eve that it wasn’t coming, purchasing another last minute gift, requested they just send my irreplaceable shirts back. No luck, she offers to finish it and refund, says health problems came up, all kinds of excuses. Come March I finally start a case. Not only was it difficult to get the case going the support was minimal at best. She said she already sent it and they asked for proof. It did finally show up on her second attempt to mail it correctly. I requested a fulfillment of that refund but only expect a partial one, I have proof she said that. Etsy doesn’t care nor do they care it took 7 months or that Christmas guarantee wasn’t honored. I’ll think twice about ever purchasing more than a $50 item I’m prepared to throw away the money on from Etsy.

Processing and shipping time are too long. I use to love Etsy for really cute unique gifts and supporting individuals and small businesses but lately the processing and shipping times are ridiculous. I ordered non custom, cards for a baby shower and it took 17 days to arrive. Who honestly orders something and doesn’t mind waiting over 1/2 a month to receive it especially something simple like cards? The last straw was ordering Halloween crafts back on September 20th thinking I was planing ahead and people would receive them at the beginning of the month to enjoy all October long. I saw multiple shops offering the same craft. I choose the one with the shortest delivery estimate. Of course now the order is placed the delivery estimate has changed to 4 days even longer and won’t arrive until the 10th. That’s 20 days! Especially when paying a higher rate for shipping it’s ridiculous. I’m so over it. The shop claimed to be in the US from Texas but the tracking info says they are actually outside of the US. Love the idea of Etsy but they need to make some changes.

Notifications are a broken mess. I love shopping on Etsy. If you can weed through the cheap resellers from China there are a lot of genuinely wonderful products available. Another review said the searching/filtering function needs work and that is accurate. It would be very beneficial to be able to exclude certain words or entire shops from searches…many shops have 1000+ listings and flood your search results. Lately the notifications are driving me insane. I only have “messages” and “my orders” toggled on with permissions to notify. Yet every single day, multiple times a day I’m getting push notifications for new items from shops I love, suggestions based on my browsing history, etc. I have to restart the app several times after leaving a review to clear that notification. I have cleared cache, uninstalled and reinstalled…nothing fixes the problem. Etsy itself is a good platform but the app makes shopping an irritation.

PLEASE: Improve the search function!. I have always had excellent shopping experiences with Etsy. The sellers have all been responsive and products have been great. The Etsy app is another story, particularly the so called “search” function. It’s even less useful than Amazon’s, rarely returning what you are searching for, instead offering up all sorts of sponsored items or products it believes you would like instead. I have better results searching on Google for Etsy shop items. Too bad for Etsy, though, because while this results in me finding what I was looking for I often find it for less money from an alternate source. “Favorite” function is glitchy, too. One cannot remove it if item is sold out. Cart functionality is also problematic, “save for later” function doesn’t always work especially if you try to remove the item. Finally Etsy, you sincerely need to find another way of reporting copyright infringement (if you are not the copyright owner). It is rampant on your site.

To buy or not to buy. Be careful with digital downloads buying they can be frauds and scammers they never sent you anything just like me when come to digital download if it’s going to be coloring pages or something like photography pictures they should shipped it out instead of downloading it and always check for reviews and ratings from the sellers if they don’t have any reviews or ratings any of their selling list don’t buy anything but more careful of sellers that do spell casting digital downloads that they do the spell casting for you they can frauds and scammers and you will lose your money for good! Etsy should not allowed people to sell those things on the store because they can be frauds and scammers no digital downloads for spell casting! Etsy should change selling rules! because there’s a lot of scammers and frauds and you can’t get your money back no matter what specially digital downloads and agents whatever you call them customer service can’t do anything about it that’s what they told me they can’t do anything about it ! So don’t get your money stolen when buying on things like that!

My Third Order from Orly. I have just placed my third order from Orly’s Shop and I cant wait to receive all her goodies. Orly is a delight to work with and I feel as If I have a true friend from another land. She is so willing to work with your color preferences and get your order just right. I am waiting on my second order or pull knobs and succulant pots. My first order of knobs were exactly the colors I asked for and look fantastic on my white craft furniture in my craft room. I also purchased one of the taller pots and the square succulant plant pot and they are so beautiful that I am using them to hold supplies as I work on a project in my craftroom. My order today is for espresso cups, and the Quirky Lady salt and pepper shakers for myself and another set for my friend. My orders arrived very well packed and much sooner than I thought. You won’t regret anything you purchase from Orly, her art is truly unique. Patty

Just spent my life savings on cute things ✌️. I’m never gonna be able to look my family in the eyes again, knowing that I in full consciousness spent over 250$ on a bunch of cute pins, stickers, keychains and prints. this is not a review this is a cry for help. I cant stop, my life as I know it is over. I’m doomed to spend the rest of my days on this wonderful app, shopping to my hearts content. They never said retail therapy wasn’t effective so… But in all seriousness this app is probably one of the best shopping apps I’ve ever had the pleasure of using. The data face is filled to the brim with temptations and incredible products. My deepest desires are turned into reality through the wonderful products that are purchasable. I love how you can organize products here, and how easy it is to shop on here. Checkout is so easy-peasy that you could fast alseep just checking out! I love it!! 11/10

Many reasons why to shop at Etsy!. I love Etsy because there are a lot of stuff u can purchase! It can be anything u want that people make for example I’m in love with k-pop a lot of stuff from many K-pop groups that are home made merchandise will be here on Etsy I buy stickers,photo cards, car decals and much more! and I get my stuff on time some items are free shipping! So no need to worry about that. And I can use apps to pay monthly so I won’t have to worry about wasting so much at the same time. How amazing the small business are super kind as well! And if u don’t get your package from where u bought some times they will send you the items again for free! And by shopping here can help out small businesses with anything they are having a hated time on this app is 10/10 I showed my whole family and they are shopping crazy on this app.

One of my favorite ways to shop. Etsy is a great company and their app does what it should! It anticipates my needs, doesn’t over prompt but knows my tastes so shopping is easier. The communication is excellent. It’s like a more trustworthy eBay with class. I’ve made many purchases here in my effort to shop more directly with little ma-n-pa style stores. That and eBay deleted my account when I hadn’t shopped in a couple years… so I tried ETSY and I love it! I shop here more than any other place online and my experiences have largely been awesome! Occasionally shipping takes longer, but at least I know I’m not feeding a sweat shop shipping warehouse… shipping on ETSY just feels good and you meet people all over that are willing to share their talents directly without a bunch of middle people. Then ETSY adds a layer of security so you know your buying from someone they took time to ID. There are other apps out there, but ETSY is my favorite.

Customer Service Excellence. I reached out to this boutique as I was looking for something unique for my son’s baseball Senior night. The shop owner replied within minutes. The responsiveness of this boutique is outstanding. Because I wanted something unique I supplied thoughts of what I was looking for. Once again within minutes I received a few drafts of options. If there was something I liked but not crazy about something within proposed design, shop within minutes sent another draft. I just placed my order for two custom shirts and I cannot wait to receive them. I will be sure to update and include pictures. I needed to express my gratitude for this small business just based on the responsiveness and desire to ensure their clients are happy with final product regardless of the time invested to get their! Excellent job, Craft and Sparrow! I look forward to future shopping with you!!!

They ban you for no reason. I was a seller on etsy and after my first sale they wanted me to authenticate my physical address and i did and i was communicating to an etsy employee via email but then they said they wanted a utility bill in my name i explained that me nor my parents pay utilities because we dont own the house and even if we did i wouldn't have any bills in my name because i don't pay utility bills i just turned 18 for a month when i started with etsy i do pay income taxes that are addressed to the physical address and offered my tax forms which proved i pay taxes which is what the employee was complaining about that they dont have proof I'm a taxpayer even though my ss number and drivers license were provided after i said i have no bills in my name addressed to this address other than my tax forms they said nothing and suspended my account indefinitely and i heard of them doing this to many other people don't sell with etsy unless you want to take that chance bc they wont let you make a new one very unprofessional to just suspend without saying anything after accusing me of tax fraud when i offered my tax forms but they were never addressed in the conversation

New doesn’t mean better. I’m not sure who thought the new changes were good but they absolutely are not. The notifications (for reviews of all things) are impossible to get rid of unless you get onto the desktop site, which defeats the purpose of using the app. The fact that Deals even exists now is stupid because under Favorites you get the Updates now so it’s as if you’re seeing the same thing twice; I’d much prefer to have kept the Updates tab vs getting Deals. But now there’s been ANOTHER update where it feels impossible to just leave a rating for an item/shop because “reviews help the shop” unless you gently swipe down and you’ll get a notification guilt tripping you for not leaving some novella of a review. Listen, sometimes I order just a sticker or some washi tape; I don’t need to leave a detailed review for something so simple. Y’all are absolutely doing entirely too much and making things overly complicated to the point where it turns users off from supporting these shops if it means supporting this app.

Awesome with untapped potential. I have been using Etsy for many many years. I really miss the Treasury feature, and the ability to make themed scrap-book like shopping lists to encourage others to buy items they may not have seen before. It was great for sellers, as it was free advertising- but it was also good for treasury creators because often the sellers would provide them discounts for it... I also think Etsy could be an entire social system with chat rooms, craft classes, live feeds from Etsy shops, giveaways, ect... Etsy has always been the favorite spot for real artists, not fakes or mass marketed cheap stuff. I do think its been getting a bit worse about that, you have to sift through a lot of hustlers, but the great artists and crafters make it worth it. I also think that Etsy should create some rules for sellers to help with customer service. Sometimes you ask questions and sellers won’t even respond, or they are rude. But again, the great artists and crafters make it all worth it! LOVE YALL!

An actual Etsy APP review. This app is, well, crap. It is a bit better than the previous incarnations; however, can you say "Worst App Ever"?? You can no longer ok never see the seller when you have an item in your favorites list. ??? Sometimes I want to purchase several items from the same seller, and I either have to click on actual item to see who the seller is or go to the seller's store to see which items I've favorites. How cluzy is that?? Another (huge) issue is the favorite lists. You click on an item to favorite it; it goes in a generic favorite list. Then you add it to whatever special category list you have created. All OK, and good, except when said item is sold or is no longer available. I like to keep my lists current and cleaned up so they aren't too long and unwieldy. However..this is where it gets tricky. Etsy grayscales items no longer available and the price isn't listed anymore on the thumbnail pic. In order to delete it, you have to click on heart and then click on whatever lists item is in (quickly, because it goes away) and then list scrolls back to the friggin TOP of the favorites page you were looking at!!! Etsy I have wasted YEARS of my life trying to clean up my Favorites lists! I AM A HEAVY ETSY USER!! I HAVE MULTIPLE AND VERY LONG FAVORITES LISTS!!! Come on, Etsy. Surely your computer geeks can do better.

Annoying Notifications. Etsy itself is fantastic; the app not so much but only because of the notifications. I am constantly getting daily notifications no matter how I change my settings on the app and the website. I changed my settings to send notifications only for order updates and seller communications, but daily I receive multiple notifications for apparently no reason. Sometimes they are for item recommendations or if a shop adds to their inventory, but it looks like toggling the settings does nothing. Sometimes I get persistent notifications prompting me to leave a review; the Etsy app will leave a persistent notification until a review is left, with no exceptions. A seller had contacted me and told me that an item was out of stock, so it was never sent. I contacted the help desk to request the notification be removed since I had no item to review, and they said it’ll stay there for 100 days no matter what. I wound up shutting off all Etsy notifications which is a shame bc I’d like to know when something import happens.

New checkout has one problem.... I’ve had this app for ages and I love it, the only problem I have is with the “new and improved” checkout. I often add things to my checkout from from multiple sellers at once, but I like to make my purchases from the different sellers individually. It makes more sense, since they all charge for shipping separately and many have different shipping times. The concept of merging all the purchases together is a good one, if that is how you prefer to pay, but it’s not good for everyone. On the web version, you can choose to check out from different shops individually, so I find I do my “window shopping” and adding stuff to my cart from my phone but then making my actual purchases from a computer. It’s a little inconvenient that way. It would be nice if the phone version offered the “check out from this shop” feature, or allow you to select the old checkout style.

Refreshing a page. I have been shopping on Etsy for quite a while now and there is one seller in particular which I like buying things from her work is amazing and beautiful and she post items as she finishes them. With that being said her items are also very popular so once her items are posted you instantly have to try and purchase it or it’s gone, but it is hard to do that when her shop has multiple items up for sale, and you can’t see any of them. Within seconds those few items she listed are sold. With not being able to see what was sold. Unfortunately every single time I get on there and she post three or four items at once and you go to refresh the page to see the items that were posted there’s nowhere to refresh there’s no refresh button you cannot slide the screen down to refresh I don’t understand this issue, please fix it!!! I’ve reached out to Etsy a few times and have been told I have to many windows open. That is not the case, I have cleared my browser history and only opened the Etsy website and still the same issue, so very frustrating!!!

Good except for one thing. I like Etsy and think it’s great way to let entrepreneurs sell what they want on a sleek and simple app that makes it easy to shop, however one thing that been bothering me and many others is that there isn’t a clear and concise way for shoppers to block shops or items from the front page that they don’t want to see, like how there was one time when I opened up the app to see what were in my recommendations as usual when I was met by semi-lewd furry art that was definitely something I wouldn’t want other people seeing if they accidentally stumbled upon my Etsy tab. What I think would be helpful is if there was an option underneath the report item button that said “not interested” or something like that,then people would be able to keep unwanted items from creeping in to their recommendations. I hope Etsy takes this to heart and implements something like that soon.

Wish it had more filter options. I wish you were able to filter what state you’d like to purchase from as I try to buy as local as I can and etsy is an excellent resource. I find lots of cute and affordable gifts on here as well as self care items. One problem I have been having lately is when I search for something, things i’ve already purchased and that are completely irrelevant to what i’m looking for will show up and there is no way to report it as irrelevant. So i’ve been having lots of issues with this and i’m having trouble finding what i’m looking for since everything that is popping up is stuff i’ve already purchased. ex. I was searching for an eye cream and some bar soaps and I have recently purchased some birthday downloads for my sons birthday and those keep showing up every single time and have absolutely no relevancy to eye cream or soap…

Misleading marketing. I don’t know why people ruin a good thing especially for those whose are honest and have faith in their product. I loved Etsy! I had used it for a long time but not so anymore!! I’m finding this happens a lot more now than ever. I don’t use it as a first go to like before and I am to the point of not even opening a site if the search comes up with Etsy on the address. I think it’s nothing but a marketing scam! Not all, but many, more than likely when you’re looking for an item and the results come up it isn’t the price for what you searched but a price for something else. Example: a simple cape with your favorite sesame character, personalized, comes up $2 and I when you click on it again it shows a picture of cape with $2 BUT the drop down defines it and it’s really $12. The little mask is $2. They used to call this false advertising but my question is if you have a good product at a reasonable why do you feel the need to scam people, tryingthe price is altered who knows what the product is or looks like? Don’t ruin a good thing like you did for me!! Have some faith in your product and price your asking for it!!!

The best place to shop for beautiful, unique, vintage or hand-crafted treasures!. You will find amazing items in all virtually categories, here in Etsy. Some will seem over-priced, but some—a lot—will have prices that seem too-good-to-be-true. The great majority of shops sell creations that you will never find in any department store, so Etsy Is the perfect place to shop for people who seem to have everything. So they think! Unique, one-of-a-kind delights at prices that seem like a dream-fantasy. That’s what you’ll find here. From all over the world! Literally. And if you don’t find it, someone will make it for you. But shopaholics and shopping-lovers beware. I can spend an entire day or night browsing Etsy even when I’m not in the market to buy anything. It’s an infinite visual and eclectic tour of the work of artisans from every corner and nook/cranny of this earth! And it’s fascinating...

Etsy App Review. I have been using Etsy for around two to three years now, and have had virtually no problem(s) with it. Easy to work with, generally, and you can find lots of cool stuff. Some of my favorite things I’ve purchased have come from this app. Generally, shops and those who run them are nice. I also find this fun to use (but that’s just me.) Just like any other on-line marketing platform, though, I’d say use caution. Check shop reviews before buying. But if something really catches your eye and it’s from one that hasn’t been rated or reviewed yet, well, there’s nothing wrong with that (necessarily!) Everyone has to start somewhere, right? Anyways, back to my point. I’ve bought a motorcycle jacket from a shop on here, and the seller was kind enough to send me a message (shipping from U.K. to U.S.) to let me know it was Easter holiday there. She did as she said and shipped it out as soon as it was over, and was even kind enough to include a thank-you card for the purchase! (Some shops will send you little things like that as extras.) Communication is also important — especially if, or when, there is an issue. But over-all, it’s a safe, fun, and easy-to-use app! Very awesome. I’ve never regretted anything I’ve bought off of here, and I hope I don’t in the future. I love it so much. Oh — turning on notifications often helps (tracking packages, etc.)

The Best. A wonderful way to connect the artist with his/her customers. If you have a custom request or simply want something unique/special that isn’t on every Walmart shelf across America, then this is the website for you! The userface is simple and easy, and the selection/variety/inventory almost seems infinite. With Etsy, you now have at your fingertips access to thousands and thousands of artists and independent creators. Kudos to etsy and their team that built their infrastructure. I have complete confidence with every order and purchase I’ve made through Etsy. No shady back-door orders or switch-aroose like some of the other brand-name websites. All the artists and producers on Etsy make you, the customer, a top priority. Not just numbers on a computer screen. So come on down & check out Etsy! Where you can spend like a peasant, treated like a king (royalty)!

Only one complaint. I love this app except for one thing: if you want notifications enabled at all (for messages and shipments, maybe occasional sales), it is *constantly* saying I have one notification. I don’t. It’s just that I didn’t click through all the hoops to make that notification disappear. To make a notification I didn’t even ask for go away, I have to open the app, click favorites, scroll it to refresh, THEN ALSO click the all updates tab & do the same thing. Sometimes I even have to repeat this process once or twice. And sometimes click on deals. That’s a lot of hoops to make a red number one disappear off my phone’s screen. It doesn’t make me excited to open the app. It makes me want to take all notifications off and not open the app unless needed. Not sure if it is intentionally done for attention and to try to lure you in, or if it just buggy. But it’s the worst. Plz fix.

The notification nightmare. Long time Etsy shopper - I’ve been thrilled with 99% of my purchases and that 1% I wasn’t happy with Etsy helped me solve quickly. HOWEVER, the iOS Etsy app is turning into a nightmare. Notifications for sales on items I’ve favorited on two separate pages (updates and deals)? Why? I have to repeatedly toggle the pages to make the app badge go away. Forcing reviews to make a badge go away is also annoying… and faulty. Last week I reviewed an item I purchased and the badge is STILL on the app despite deleting and redownloading the app. When I click the review button in the app, the screen pops up for “nothing to review here!” The repetitive notifications and faulty badges are irksome. I’ve also had the problem some other reviewers mentioned where items remain in your cart despite checking out with Apple Pay. Also, what happened to categories? I liked browsing that way. This app has gotten worse, not better. It makes me avoid shopping on Etsy because the app is so annoying.

Login problems = Terrible first impression. Once you manage to get logged in, the Etsy app seems to cover all the bases well enough, but the first impression was so bad I almost gave up on it entirely. It goes like this: 1) Open app. 2) tap auto-fill to enter your login email address. 3) Tap Continue 4) Enjoy soothing spinning indicator until you get bored. If you force quit the app and try again several times EVENTUALLY you might get what you’re supposed to, which is a pop-up sheet asking for a password, at which point you can finish logging in and use the app. The first time I tried I just gave up and logged in on the web and uninstalled the app. After later reinstalling to find the same dead-end, I was impressed that a major shopping app could be THAT broken so tried many permutations and eventually figured out that I could get lucky about every half-dozen times and actually get logged in. And no, it’s not my internet; tried two separate extremely fast networks that worked fine for everything else, same behavior. Also the same through multiple uninstalls and reinstalls, and after manually logging out and trying again. Less-than-year-old iPhone on which everything else works perfectly. Also the same with two separate Etsy accounts, just to rule that out. I’m sure not everyone has this bad of an experience, and most people probably don’t care since it’ll stay logged in, but about as bad of a first impression as I’ve personally had with an app.