Verizon My Fios App Reviews

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Fios customer support mislead customer & charge for full month. Fios Customer support misleading me since my past 5 attempts to reach them. They didn’t took my request to disconnect the fios services on 19july instead told me they will contact me later but never called back. On my move date 30 July fios didn’t disconnect & charged me for the full month of service. Where as fios I only used for 5 days. I had to call again on 1st Aug to place a disconnect service request & fios doesn’t provide service at my new address but they charged me for the complete Aug month. I used fios for past 2 years still they are behaving like that very bad customer support. I have the chat evidences of fios support where they mislead me by saying they took my request to revert the money also gave me the reference number of the same; but later when I tried to reach them back with same reference # they said there is no such request.

Bad parental controls, bad device management. So there’s no excuse for Verizon to offer an app that’s this, well, useless. An example: I want to setup parental restrictions so my kids internet access is out from 1am to 6am. I cannot do this. It asks for when you want to START allowing and then when you want to END. As such, it means you cannot say START at 6am and END at 1am. When I contacted Fios they said “try using the web based router login.” Well guess what, you can’t even make a schedule on the web based login! No matter which browser I use (or laptop or iPhone browser) the webpage is unresponsive on the parental controls page. As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is! I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.

Crash. I was using the this app to help manage the bandwidth in the house during Covid. I have scheduled the upgrade already tried but could not because they stop installation. So I block a few devices mostly the kids from time is Xbox, Freeing up the internet for me to work. A few days ago I did it again, like I had done for a month. Now the app crashes when opening it over and over again. I am unable to get in even after reloading the App, trying other phone, tried the pc but it say use the app, tried the router say use the app, call tech support they say use the app and we have no other way to reset things. Unable to use the app because it crashes. I would say think twice before blocking device because if you use the app and it doesn’t let you in you locked out the devices. I have read about this happing to others on line to late. Still awaiting with no fix on how to get devices back on

Phone Management Features Rarely Work +. The phone management features rarely work. It consistently tells me there are no voice mails, when there are. When I can get to the voice mail list, I cannot listen, read transcript or delete because the voice mail is busy or there is no internet connection. This was sporadic before but since the new release happens daily. I deleted and reloaded the app, but had to wait at least a day for the app to recognize my account has voice mail. Before that I was prompted to set up VM service. I have logged out and back in multiple times. All to no avail! Second issue is the internet feature doesn’t work properly. It always says I have 0 devices connected, which is not accurate since there are at least 5 devices connected. When I can get the details to refresh, I sometimes get a no internet connection message. Especially when trying to use the wifi analyzer. Third issue is I consistently receive a message of not being connected to the internet. Every other app and service on my device seems to connect just fine. Lastly, it is extremely slow to refresh data. In this day it should not take this long to load the data on your pages. Please fix the app!!

Terrible. I got this for the parental controls. Easy to set up but only works half the time. A lot of the time it says it can’t connect to the router. And if you enable Home Network Protection, which you must do to set up parental controls, you’re forced to use the app. You can’t do it on the Verizon website. If you need to make changes, you have to wait until the app will magically work again which could take days. No way to disable. Even if you toggle it off on the app, it still doesn’t let you change the parental controls on the website, since you made the initial decision to enable Home network protection. Horrible horrible horrible. Thinking about ditching the Verizon router because of this. Also if you want to change the schedule for a particular device, you can’t edit it. You have to delete the whole thing and start over.

Not a happy camper. Im dissatisfied with Fios tv because the representative that knocked on my door promised me a package deal for $130 and that’s what I’ll be paying. He then told me to call him that following Friday to remind him to put the discounts that were due to me as a new customer, btw I was with optimum 15 years and never should’ve left). My bill is $176 which is what I was paying with optimum and at least optimum gave me free Starz encore. Everyone has Starz encore free. It just blinks in and out for no reason. I will say the remote control voice command to find your favorite show is very convenient. If optimum go that I’ll switch back over in a heartbeat. I wouldn’t recommend Fios tv to anyone. If you have it already then you have it. What can I say?! I should’ve never had left. However I will be going back shortly. I’m just lazy to call lol 😂 procrastinating.

Very poor app for a company with a name so big…. Every experience I have had with Verizon short of the absolute basic troubleshooting steps has been terrible. The app, the website..I do not understand how a company as massive as Verizon does not employ simple software quality control. Many of these issues should have been caught at the very basic software testing phases of this application. Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service. This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer. The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary.

App not useable. I rely on this app for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use the app for Home Network Protection. I would if the app worked!! I have uninstalled several times, and I still just get the loading screen. The app was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with this app. But I really didn’t want to do that, since I’m already paying for Fios. Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need.

My experience. My order started out rough to say the least. The end date in old apartment did not coincide with start date in new apartment, even though I requested that it did. I requested that there not be any down time. instead of the sales clerk telling me it wasn’t possible for the date I requested. She booked a date outside of my lease end date to start service on 8/31. I gave Verizon a 5 star rating because folks like Doreene, Steve and Derrick worked tirelessly to ensure that my service was restored on 9/1. I didn’t get the name of the initial person I dealt with but I wished she would have explained the truth to me upfront so I wouldn’t have had the delivery expectation sooner than what it ended up.

Needs Work. The app will open, I choose my channel, the channel opens up, I start watching/listening - then - the AUDIO goes out. To rectify, I have to close the app completely & re-open it. Then - a lot of times while I’m walking around, it will just log out - and I have to log back in - forcing me to have to open up my LastPass app, search for Verizon, copy my password, go back to this app, and enter my password... Then of course I have to re-open the channel I was watching. All a big PITA. 3rd complaint: watching my recorded shows in the app while out & about - even in a stationary spot - is ‘iffy’. It will clock and/or buffer. So I have to get out of the app completely again and go back in. Then it of course goes back to where I STARTED watching - rather than where it was when it decided to start buffering and crash. So then I have to scroll to where I think I was - and scrolling is not a joyful experience... once you stop, it of course has to buffer, so I have to wait some more... until it finally decides to start playing. Then of course, it’s the wrong place, so - I have to decide whether I want to go through all that trouble again of trying to scroll, - or just bend over and take what’s been given me... All in all - generally not a pleasant experience when using this app. Needs some better engineering, thought, more development, and perhaps better QA testers...

Retrieving user id procedure is unbelievably irrational. The fios app logged me out. For logging in it requires some User ID, which I never received. Why I can not just log in using my phone number or email address? When trying to retrieve password or user id, it requires me to choose from some options giving the first and the last letter- how should I know what is User ID associated with my account if I never received it, Especially guess from the first and last letters. After selecting one of them it gives me one option how to get my user id or reset password - US Mail. So if I need to check the app right now, I have no options to retrieve password or user id using my phone or email? why??? Why should I wait days to be able to log in to my fios app? Who is the “genius” mind that created this procedure? Nothing ever goes smoothly with Verizon

The app is a great app. I love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I the app didn’t work but it was my own illiteracy I didn’t know how to work the app and I called customer service and they said I order for the app to work I need to logout and log back in in the previous massage I said the app doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon

Technical difficulties 24/7. Anytime I go to check my plan or pay my bill, the app always 1) crashes and force closes or 2) displays the same error: “we are experiencing technical difficulties at this time, try again later”. At first, I thought it was due to my plan getting messed up and a billing error... and then I thought it was a tech glitch. My account is up to date. I deleted and reinstalled the app. I’m using the correct log in. I used to be able to view my plan and change/view my password for different profiles (I use a private network for me and my house runs off the public and faster connection). Due to this tech glitch or whatever it is, I can’t manage my network on the app OR the website :( I’m really bummed that I contractually pay lots of money to such a refutable company, and that the app causes me so much inconvenience. I’d have left but it’s cheaper to stay rather than break contract so I guess I’ll just be given horrible app and website service versus shopping at a competitor. Disappointed. I had to even leave the feedback on the Apple App Store because feedback on the website/app won’t submit. Ironic.

Can’t get help, google for a FIOS 800 number. My bill went way up, again, so I looked at the app there’s a way to get in touch with Verizon to get it fixed. But the app doesn’t give you any way to contact them on the phone. I can imagine a really cool feature would be that you call through the app and they would know exactly who you are and that would be great. Like Bank of America does. But not Verizon. Instead you can’t get the phone number from the app and when I try to submit feedback in the app it errored out. Yeah they don’t even let you submit feedback in the app feedback form, so I’m doing it though Apple with a one star rating. Oh and don’t think that Verizon will actually answer the phone after 5 PM because they won’t, you have to call during business hours because, well I’m not sure why but it’s consistent with how painful it’s been to try to get help tonight.

Not happy!. Fios used to be great and I have been a customer with them for over 12 years! However lately the customer service has been terrible the bills are outrageously high and i am stuck in a contract that is most definitely one of the worst Ive ever heard of!! I have mildly ok internet and TV with NO premium channels or anything special and my bill last month was almost $380!!! When I called about this i was told they made an error and charged me for a set up fee i was never supposed to have been charged for! Silly me i thought they would then correct this problem, but instead they turned off my cable after i was 5 days late and then had the nerve to charge me not only the $50 they were supposed to take off but an additional $50 due to the 2 minutes my cable was interrupted ( that was the 2nd time they did it in 2 months)!!! I want OUT of this awful contract NOW so i can actually go to a company that works with and is polite to their customers, especially ones that have been loyal for 12 years!!! I wish i had canceled the service when i had the chance!!

What’s the point?. App consistently sends notifications about new devices on my network but when I click on the notification the app opens to a generic settings page and never shows what the new device is. What’s the point? Frequently when I try to load home devices it gives an error message of “unknown error” - that’s very disconcerting - or “service temporarily unavailable, try again shortly”. The app is painfully slow and often I have to enter my login information repeatedly because the app repeatedly sends me back to the login page after I tap login. Part of the reason I got Fios was because of the advertised protections, but what’s the point if I can never tell if those protections are working or not? And as a tech provider, shouldn’t Verizon be on the cutting edge of service, user experience, and privacy protections? Very frustrated.

Fios- I hope at the price without benefit of “Fios”. No benefit to me except internet- that is slow. Verizon missing the bus except in certain localities. Land line used for emergency purposes only. ( just in case our poor Verizon cell services fails, which it had in case of medical emergency when family member tried contacting by cell. Leave ringer on - phone rings constantly - number is unknown except my family members- always wrong number. Looks like there be better service from a company that is do large, widespread, and supposedly service oriented. Agents I speak to are extremely knowledgeable and courteous. It’s the service. Verizon had a bad reputation for accessibility even prior to mobile service. My complaints are common - we’ve exchanged experiences. Life just much more complicated. These experiences only cause more stress, added cost, lower satisfaction. But hey - that’s progress!(?) Just the world we live in.

App *crashed* twice this morning. If you’re going to offer the App as a way to get support, you need to make sure it doesn’t crash while it’s in use. Twice this morning, the App, while in the middle of a chat session trying to resolve a billing issue, just crashed and forced the reload of the app and dumped me at the Home Screen and I lost the chat thread and had to start over. This is terrible support. If you’re going to rely on the app as a way to get help, it has to work. Those of us who don’t want to wait on hold for an hour to get a live person need alternatives and I’m glad that Verizon is offering alternatives but they have to be reliable. And this experience just honestly put me in such a bad mood to start my week because I just wanted to get this billing issue resolved quickly…and the App contributed to that NOT happening.

A terrible app. I rarely rate an app and rarer still to write a review, but I feel compelled to do so in this case to document my concern over the quality Verizon’s app and its customer service overall. I’ve tried to use the app’s chat function on five occasions and I’ve spent approximately 5-7 hours seeing the same robotic recitation of instructions to fix my issues, and which ultimately remain unresolved or takes weeks to fix. When I click schedule an appointment, it prompts me to put in a phone number and the issues I’m experiencing, but when I click confirm, it goes to a blank page. Moreover, the app fails to display any phone numbers to call and no real way to resolve issues quickly and efficiently. It seems clear that Verizon is intentionally avoiding their customer service responsibilities. I can understand a one-off situation, but the fact that this has been repeated over months demonstrates that this failure is systemic and perhaps a testament to the company’s core values.

Wow. This is the worst app ever created by humankind. I could literally teach a 1st grader how to create a better application in a week, it’s beyond me that the people who made this are still employed. The bugs in this app run rampant, good luck using any customer service features. The chat times out or freezes randomly. If you close the app to check something for customer service (which they will tell you to do about 100 times) you can’t get back into said customer service conversation. Tracking your technician is a feature they boast when they schedule an appointment for you, but it doesn’t work in app like they boast about. If you’re one of the lucky ones and never have to speak to customer service and just use the app to pay your bills, you’ll be fine. If you have to use it for literally anything prepare to want to throw your phone.

Impossible Tech Support. Wait time way in excess of 1 hour last two occasions, after automated message said wait time would be 17 and 22 minutes. The only reason mine wait time was that low was bc I finally gave up! I now realize the only hope I had to get answers from FiOS to these nagging tech issues would have been RIGHT WHEN I SIGNED UP, when they were actually concerned I was going to stay and start paying. Now, we deal with annoying gaps in streamed music play, from all of our devices (doesn't sound like a device problem to me). And we blindly set about relocating our FiOS router, for best reception in a wood frame house (cmon, the gain in download speed and general connectivity was supposed to be MINDBLOWING!). We're not talking steel frame or thick stone blocking our signal. My suggestion, do even more research than we did up front before you make a move. Good luck!

App is always a problem. Literally every month I have a problem signing into this app to pay my bill. Even though I keep my password written somewhere, it never seems to accept it and I have to go through the reset process every time which most of the time still doesn’t work. When resetting, it’ll give me a couple options to verify my account and I will go through all of them to either be told they don’t match (even when I have the info written out in front of me) or for absolutely nothing to happen when I try to enter my information. And then getting ahold of a real person is next to impossible. Just take my money, Verizon! And once I do finally manage to get into my account, the ‘keep me signed in’ option never seems to work. This is the only utility that makes it a struggle to pay them.

Unable to provide feedback for problems with the App. I tried to report a problem with the MyFios App. Unfortunately, after spending time writing up the problem, the feedback failed to submit. I tried deleting and reinstalling the app but it still didn’t work. The app wouldn’t even let me paste previously typed comments into the feedback field so I just kept retrying with the word test. I understand that the app feedback feature in the app is the only way to provide feedback to the developers and it doesn’t work - at least not for me. Also, in my mix and match TV package, I’m unable to update the five channels through the MyFios app. It initially saves but then reverts back to the old selected channels. The only way to change it is to talk to a representative over the phone. As I’m unable to privately provide feedback, I’m providing it through the App Store.

Horrible Update. Whoever redesigned this interface, should be taken out back and beaten. Why did you mess with the interface at all? It worked and was simple to use. Here are just a few of the gaffs this update created. There is now no way to jump to a channel. You must scroll. You can see less of the program guide then you could before mainly because you decided to do a live channel on top. You also changed what you can do when clicking on a program. For example, if I want to record a program when I am on the road, I could simply click the program and select record. Now, that option is buried under the “more info” option which is further buried under a series of three dots that you need to click on to bring that menu up. Worse yet, you may not even get the option if it is an odd channel. Something that never happened with the old interface. Long story short, I want the old interface back. Offer it as an option on the App Store so I can ditch this abomination.

Arrogant Representative. I’ve taken all the calls from Vz about how I’m a valued customer. I have no need for HBO as we don’t watch. We are down to 1 TV so no need for 2 boxes. So I asked to see about lowering my bill. First I had to endure a litany of questions about viewing, streaming, etc. Then the upsell. The great offer took me to more that I’m currently paying. I was talked down to because I didn’t want to extend my current contract. I said that I’d probably go to another provider. Then, the “why would you do that - the price would be the same, you’d have to wait for them to come to install...”. I have waited for Vz only for them to reschedule. Not the best argument. $200 + a month is too steep a price to pay for something you’re not using. I am stuck with a landline that I haven’t used in 5 years. Now, had I been able to drop the landline while upgrading my speed - I would think the cost is fair.

Excellent, but no receipt. Nice design—clean, clear, and simple. And once you have set up a payment method—in my case it's my checking account—paying your monthly bill is supremely quick and easy. It takes me less than a minute. It's afterward that it gets complicated—if, like me, you want a receipt. There is no way (other than a screen shot) to copy the data on the confirmation screen, including the very long confirmation number. (Why is that? No other online merchant does that.) I do all of my shopping and bill-paying online, on my iPhone. I keep track of everything by copying and pasting receipt data into a Web Receipts book in Notebooks, and confirmation numbers and such into Banktivity. I can do that with almost everyone—except Verizon.

False advertisement. I had a different internet provider and decided to switch to Verizon Fios for the faster internet and for the promotion they had for new customers who would receive a $100 rewards gift card after 60 days. To make a long story short after a hassle to register the rewards card I was able to register it and was told I would receive in two weeks (I even took a screen shot). Its been more than two weeks (and 60 days) and still have not receive it. I decided to check the status and now it says that its been cancelled due to my eligibility. I don't understand what’s happening. When calling customer service I never get through and talk to someone about this. But Im always left waiting for so long and I never get a call back. I am very disappointed and this was all a tactic to get new customer. I was counting on that rewards card for extra income. I would not recommend Verizon to anyone.

Horrible customer service. Already tried to move internet service three times. The first time I was told no new equipment was needed and no tech needed to come back out - I also could not have new location started until a week later. I contacted customer service again and the second agent said no new equipment needed but a tech needed to come out - but that tech could be there the next day (not a week later). All things seemed ok until I got an email saying new service was starting at my old address but same day. I contacted Verizon Again via chat, and was asked questions that seemed unrelated to what previous agent said. Upon being transferred to technical support and not customer service (which is odd I am calling about a service that hasn’t started yet), and app crashed. Everything on the app but the support option works. I’m starting to decide if being with Verizon is worth it.

Verizon Fios app is basically unusable. I can’t tell you how beyond frustrated I am that the iOS app for Verizon Fios caused. I spent two hours on chat and phone with tech support and still have a lack of trust in this app’s ability to function. It assigned a random name to my one device. Never connected properly and because of its poor user interface I couldn’t tell the randomly named device was something I owned. So tech support told me to restart my router. You should be able to see what wifi network your devices are connected to in device management and they should connect using a recognizable name. This app is so bad. Tech support didn’t realize it was glitching. had to restart my router for no reason and now I’m trying to reconnect all my devices and name them so that I know if something malicious tries to connect. Hate this app.

Better off calling for support. Don’t bother using this app for support! I tried using this app to troubleshoot an Internet issue and while answering the questions, the app got caught in an endless loop of asking the same series of questions over and over. After calling by phone to resolve the issue, I asked to report an issue with app. No one had a clue who to contact or how report it... Tonight , I was having an issue with channels freezing and “digitizing.” Hoping to have a better experience troubleshooting video, I tried using the app again. The app immediately went to work without asking any questions about the type of issue or affected channels. That, I’m fine with if it could detect the problem and fix it. The app indicated it was testing the line and displayed “0% Complete.” I noticed my set-top box rebooted and shortly afterwards, the Internet connection was interrupted. It had been more than an hour, I kept tapping on my phone to keep my phone from “going to sleep” and the app still displayed “0% Complete”... App deleted. Horrible experiences using it. Obviously not tested well.

Paying your bill online is so difficult with this app. So many errors just trying to activate my account online. I can’t get to anything in my account because my log in won’t verify. It doesn’t work on my phone or a laptop. Links that I can’t get sent from Verizon also have errors so it won’t let me proceed. When I finally got a hold of Verizon customer service 20 mins later 10 of which I spent looking for an actual phone number that works then another 10 waiting on an actual person. Then this person was of no help. All this just to pay my bill online. It makes you not even want service if you have to do all this just to pay the bill. It’s hard to get an actual person on the phone but to actually fix program errors in a timely fashion. Same thing happened last month I just didn’t have time to fix the online account issue but now that I have time I’m 2 hours in and still nothing. I wish I could post screenshots and videos on here. DONT BUY THE NEW 5G IT WILL RUIN YOUR ACCOUNT

Review for the services Jim rendered. Jim was extremely patently with me. I am 74 and not technology savvy. He took the time to explain and walk me through everything. He also took time to explain other things and features I needed. He walked me through the process . I have never had someone to be so very helpful and patient. I know I asked a lot of questions and was not aware of what I was to do. It did not annoy him. He continued to say “we are here to help you-don’t worry.” I have been frustrated because I did not know how to perform the task. He did not make me feel like an idiot. I would like to thank him again for solving my problem.

Not a functional app. I don’t understand how Verizon can’t bother making an app that works. This one crashes constantly and most of the time you were not able to get to the customer service e chat function, and if you are it will randomly restart and shut you out of the help chat. Right now my technician is an hour late and the only way to reschedule them is to use the app, but the app freezes before you get to any option to reschedule or cancel or see where they are. I have multiple messages that have come in while I have been waiting for my installation, but again, the app crashes and won’t let me open any of these messages. And all this while using the latest update. If they are trying to get you to use the app for customer convenience (and most likely to save money on customer support staff), they need to make an app that actually functions.

OMG!. all I want to do is pay my bill! Verizon cannot tell the difference between wireless and/ or in-home services. I spent almost 2 hours on the phone today, but if one calls on the friends and family plan which happens to be a Verizon plan than the computer recognizes only the wireless plan. I need to change my billing method, which one would think would be easy but a oh no, it’s not easy. Two hours of my life wasted. All I want to do is pay my bill Verizon. Why do you make everything such a nightmare? I’m trying to give you my auto pay and update it because my card got stolen but you won’t let me do it. How infuriating. What a lazily written app. my neck hurts from bending down over my iPad all day trying to fix this. They promised to call me in the morning but somehow I doubt that’s going to happen. I have not been able to log into my My Fios website in years. What is your major malfunction? You are $1 billion company and you can’t even figure this simple thing out? I can’t wait to get rid of you when my contract is up.

Painfully bad. I can’t overstate how much I hate this app. The worst design I’ve ever seen. Meant to be used to manage your internet service with them, but it’s cumbersome and hardly works. Will give you alerts that your internet connection isn’t working when you’re in the app but you’re my internet provider! So help me fix it! Now I can’t use the app??? Orange alerts show up every single time I open the app Home Screen and block my view. Have to cancel each of them. They’re stupid thank you messages — not even alerts. I can’t update any info about my plan because I’m soft-locked in a “pending order”, still get alerts from rewards I received when I opened up my service over a year ago, and it’s just BROKEN. I’ve considered leaving Verizon because of this. Verizon is not cheap and this is the investment you place in your app? Go look at what Xfinity is doing and learn from them. A joke.

If you use a wifi extender, this app is useless. It says my device is not connected to my network. In tiny print, it says if you use a wifi repeater or extender, your devices may not appear here. Duh! Tried speed test … showed I'm getting 10% of the plan speed I paid for. Tried to see my plan or other options because I'm thoroughly unhappy with my current service, screen said "We are looking up your account info. This will only take a moment". SEVEN minutes later, watching a progress wheel spinning, I gave up. Deleted the app, downloaded it again, same result. If they can't make their own apps work well, why should I renew my Verizon plan? If I call them, they will run me through steps I've already taken and then try to sell me on a more expensive contract with more expensive equipment while telling me my current equipment is slowing me down. I have FIOS TV, Internet, and Wireless Mobile. ALL unsatisfactory, buggy, and SLOW. Buffering constantly.

Update is Not Better. Last version was pretty good, easy, straightforward user experience. The update makes it much harder to use, more swipes needed to complete the same tasks as before, second landing screen, multiple places to select record. Looks like the same dis-improvements to the Fios menus on the STB have been transferred to the app. The developer should be tarred and feathered for making customers unhappy. One star for making it worse than before. 2018–update—still too many steps to get to record a program. Now there’s a distraction, a second record button that records the next week’s program. Gee thanks—now I missed this week’s episode. (I’m trying to not get into the problems with the service itself here). When is Verizon going to wise up and serve the customer again? Maybe the new update will be better—stay tuned.

Parental control schedules are a disaster. I was forced to update to this new version with Home Network Protection. The parental control schedule setting within Home Network Protection is terrible. Once you finish setting up all the schedules for each profile/device, you are not allowed to make any changes. For example, if you want to change the start/end times, say by 15 minutes you basically need to delete that entry and create a new one entirely from scratch. This is extremely time consuming and annoying for parents as we try to manage kids online use. Flexibility is key for a feature like this, as we all know given the level of negotiations always involved around device access. This, in addition to the extremely frequent error of router not available, etc. Plus the super annoying question about notifications that is re-asked every time the app is used. Verizon, we have little option other than use your app, so please fix this asap!

Happier..... I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola.

Issues w/App For Over 1 Year - No Support. Verizon Fios reps always push using the app on customers, but when I express each time that I have a multitude of issues and sometimes can’t even open it they never have a solution. I can never gain technical support - I am left to Google which only works half the time lol. I have downloaded, deleted, re-downloaded and update it on so many occasions I have lost count. I have also lost faith not only in the mobile app… but in the company as a whole. Mobile App: *refuses to open “Manage All Devices”, gets SSL certificate error , “Error getting router info”, and “There was an error getting SON status”. I have a router next to TV on mainlevel and TV on top floor. I spend my time in these places. Still have connection issues and lag on top floor next to TV and Echo Dot won’t connect. “There was an error changing the status”: It will not allow me to turn off the SON - automatically re-enables. Router settings are constantly “loading”. Honestly, the app feels very much like a scam. Company: I have lived in 3 locations while trying to use Fios in the DMV area and it continues to have issues supporting only a few devices for one person. I have tried all their solutions over the years and it has been wasted time and energy. Sorry to sound disgruntled, I guess life is already so busy this gets old.

The worst cable ever. I have never been so disappointed by just about any company that I have ever done business with. I have had nothing but problems with Verizon Fios and they do not care. All they want is your money and then more of it. I will be canceling my service early. The functionality of their service is not good. Their customer service is not good. Their price is not good. Also I warn you not to be duped into believing any special offers that they give to new customers as you WILL NOT receive them! I have spent countless hours on the phone with them during the past year and have wasted all of that time. I cannot get that time back. I cannot get my tv to work right. I cannot get real answers and help. I cannot receive the promotion promised when I signed up and I cannot get out of my contract without paying for it. Well so far the money spent to get out of the contract will be the best money spent throughout this entire process. If you are looking for a cable service provider I urge you to look somewhere else. You will be disappointed with Verizon Fios.

No help. Don’t end up like me. I’ve tried to use the app multiple times to try to help fix connection issues. I was told to use this app to help troubleshoot my issues instead of calling in. It is is probably more irritating than actually calling in. The prompt has you select your issue and it will check the connection in 1-3 min. After 15 minutes of it saying it was trying to connect with no status update, I tried again. After the 3rd time and 45 minutes later a prompt came up telling me it can not connect to my service and to continue for more steps. I press next and all it does is lead me back to the beginning to restart the process!im pretty sure this app never even tries to connect because I’ve used it when my connections working perfectly fine and it responds the exact same. I’m pretty sure this is a facade set up by Verizon to make people feel like something is happening when it is really just a loading screen designed to just go from 0-100% on repeat. Don’t even waste your time!

If I could give Fios one star I would. If you are remotely considering this internet provider I would STRONGLY advise against it. The worst customer service I have ever expiernced. Prepare to wait at least 2 hours to talk to anyone if they even talk to you. They only take calls 8AM-7PM so if you work don’t even think about trying to contact them. They will send you in circles for hours on the phone just to tell you they can’t help. And you can’t go in person either. They have Verizon stores everywhere but then just tell you to “call”. I placed an order for a service online thinking I would not have to deal with the customer service. After waiting 5 days for the order with NO communication I reached out. They told me there was an issue and I needed to call. This is the first bad review I believe I have ever written for anything ever but any internet service is better than Fios. Unless you wanna live without internet or have an impossible time moving or purchasing a service, avoid at all costs. 0/5 stars

Genuinely the slowest app I’ve ever used. Y’all I timed it. I screenrecorded and timed this mess of an app. It took over a MINUTE to just open it. Over a full minute of a white screen, grey loading dots, and a big ole “Fios”. If you can make it through that, then it takes around 17 seconds to load the page with wifi network information. (Which, my comparison sounds like lightning speed - but not when you consider 3 seconds as the standard page loading time.) I have no idea what they are doing to make this app time travel back to using dial-up but they’ve done it. Ultimate irony is that I typically have to load this app to test wifi speed. I am sure the features of this app are fine, but you better be prepared to wait. (Oh, and also, the app support link 404s. So if you wanna give feedback, you probably will have better luck snail mailing it)

Audio. Audio is not in sync. Distorted voice sometimes. Speed is not near what advertised. Charged two $50 charges for service installation fee was to be waved already paid $90 to have internet installed. Service person said it was incorrectly installed by previous installer. Internet installed 7 days prior. I told customer representative that I wanted to add phone & tv. He walked me thru my online service request. Promised showtime. I am not happy with the two $50 service charges for installing Equipment was delivered to store 15 minutes from my house. I had to pick it up. I want the last two service charges removed. I paid it today. I don’t think your agents are trained very well I would like someone to contact me. I think I’m well in by rights to cancel at any time

App doesn’t work. Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on the app it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so this app is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on the app for Fios thanks

Not accepting known password and many other complications.. No available assistance or explanations for the inaccessibility. Had to type in the password several times each time was precisely entered. Was asking for information that was not previously required or proposed as a means of accessing the account Photo for credit card does not work. Tried many times. Finally got to speak with someone at a prior attempt to pay and had difficulties including that they said that the on line account and the phone service were different and could not be paid together which really complicated my payment attempts. Errors were expressed without explanation as to what they were or how to correct the errors. Finally accepted password even though it said it was invalid. Very frustrating to say the least. The person trying to help was of no use for a long time then we eventually we were arable to figure it out but the process takes far too long. I don’t understand how a phone company which deals in telephone as it means of business is able to complicate the payment method so severely. Then if done by call in wants to charge extra to pay for it’s own company service. Please help your own customers, please.

Glitch report. I have an iPhone 7 with iOS 14.1. The most recent update. Since I downloaded iOS 14, the My Fios app had not worked. It would open, the three dots would blink, and then the app would abruptly close. I tried all usual troubleshooting, including restarting the app, rebooting my phone, deleting and reinstalling the app (which would allow me to agree to the terms of service and set biometrics before crashing), resetting the network connections and checking the privacy settings. All to no avail. I called customer support and they could not help. I then finally tried “Reset All Settings,” and the app finally worked again. I started reapplying all my previous settings one by one, checking the app after each reapplication and finally discovered the setting that disabled the My Fios App. It was “Settings - Display & Brightness - (Display View) Zoom”. To verify, I toggled back and forth between “Standard” and “Zoom”. Every time I toggled Zoom, the app would crash. Hope this helps and that you can fix the bug.

Awful App. It is awful! Unreliable, unfriendly , interface is confusing , identifying devices hooked up are confusing , get locked out often and have-to reset user name and Pw every 5 th time using the APP. Setting up device hours to limit WiFi use for my kids devices is unfriendly and tedious using the clock, identify the days of the week and noting that they have been selected or not are confusing , the Saturday and the Sunday were messed up so the settings to limit the WiFi were wrong when programmed. The APP DOESNT WORK, doesn’t load, and often has errors. I have been using it for a few years and I actually hate using it. I just suffer through all the shut downs, restarts and new password settings so that I can manage my kids WiFi use. Please make it easier and asks moms for input n how to build the app!! I bet you’ll have the best working APP if you get our input and make the changes!

Auto pay issues with multiple Verizon accounts. I have Verizon wireless and FiOS. My wireless bill is due mid month, FiOS is due on 26th. My wireless payment has been on auto pay mid-month for years. I've scheduled auto pay for my FiOS Account through the app & also through their website for the 26th, somehow it always gets crossed and they want to withdraw my FiOS bill mid month when it was set up for the 26th. I've spoken to customer service and they said that is not possible however, I have screenshots of confirmations for my FiOS to be set up for auto pay on the 26th and then text alerts that my FiOS bill will be withdrawn mid-month. Something in their systems is mapped improperly. So I keep my wireless on auto pay and have to manually login to My Fios to pay the bill each month on the 26th.

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Unable to review package. When I check my fios tv package feature, it says it’s unable to connect. The reason why I’m using the app is because I was directed here by the Verizon twitter service team, after mentioning that while on a call, a nice customer service team member attempted to forward me to the right branch that could help me update my package (remove and keep channels), but then I was disconnected and the automated server told me to call back again. I was already pushed back on the waiting queue. So accessing the app was kind of my last option, I guess I’m just going to call again. This would be a great app especially right now given you guys must be understaffed with customer service, so I would implore you to fix whatever bug this is.

Fios customer service is awful!. Fios customer service is ridiculous, I’ve been trying to contact them for help connecting to the internet/ router issues. I’ve called and cannot get a hold of any actual people. The recorded robots always answer the call and try to help with any questions, but they are no help at all. Then I am waiting on hold for over 45 minutes for someone to answer my call. Waiting patiently, I try to get help through the fios app, which is no help either. Everything is through a robot, and there’s no way of communicating with a person right away. I’ve tried dialing zero, pound key, and star key, and still nothing. This is ridiculous! I am very disappointed with their customer service. I understand customer service representatives are busy with other calls, but a 45 minute (+) wait time is absolutely ridiculous

Verizon software and service is terrible. The software is slow and only works if connected to the internet- can’t access the router directly unlike the T-mobile home internet app. Limited functionality, inaccurate information displayed, useless automated online chat, and when switching to live chat the screen goes blank and unresponsive. Multiple broken links, including the terms and conditions link and router set-up assistance link. Set-up has been a nightmare. I’ve had Fios service for 15 years and just tried to upgrade to faster service and a new router, but while I got the router quickly, it doesn’t work- perhaps Verizon needs to change something on their end. Typical slow, unresponsive Verizon. If this isn’t fixed in 24 hours I’ll drop Verizon entirely.

Account/App Sign In Difficulty. I would enjoy my Verizon service more if accessing/registering/activating your account was easier. From the moment I activated my Verizon internet connection in my home, I experienced a headache even registering my email and phone number to this account. Paying my bill became an even bigger headache when I tried to change my password. For some reason the only way to reset your password is by sending instructions to my home address? That is ineffective. Perhaps the Verizon team should look into this and improve account accessibility via the MyFios app and the sign-in online. There are ways to make these steps straightforward and easy while also keeping our information secure.

I thought having a cell plan and Fios was great - it’s not. Neither is this app.. I thought - silly me - that having your internet and phone provider be the same was smart. Yet somehow, Verizon keeps it all separate. So you have two log ins… and I guess have to get the app to even try to log in to your Fios account? Because every time I log in on the web portal it goes to my phone account. To get help you need to log in. Yet when I try to log in to the Fios app… I keep getting errors - no matter how many times I reset my password. This is some of the worst account/UX design I have ever seen and now my Fios payment is delayed cause I can’t log in to update the payment type. 0 stars, do not recommend.

Cancel service. I have been trying to cancel this service numerous times but your voicemail makes it nearly impossible. Spoke to someone yesterday and said that I will pay the cancellation fee. She quoted me an additional $50. I was told that my cancellation fee was $300. Please, please cancel my service immediately and prorate the bill that is due on October 10th. I will pay a $300 cancellation fee any way you want me to. By check by phone, a credit card or cash delivery. The next step is to contact consumer protection and report the fiasco that was supposed to be a trial. Susan LaVia

Raise the rate. Lower your service.. I know. This is app feedback. Well, the app isn’t running properly. I tried to submit my feedback through the app itself, and it wouldn’t go through. (Probably because I gave it a low rating. (Then they shouldn’t give the option of 1/2 star) I was trying to set something up through the app and couldn’t. Looked for some customer support through chat on the website and the rep refused to help every time I would ask a question. So yeah. This is a review for both the Slow app that I cant accomplish anything with, and the lack of customer support for any kind of help I might need to anything. Verizon always seems to raise the rates and lower the service and has become a terrible company to give my money to.

FIOS AP. This a well structured and easy to use ap. Its a very sophisticated ap with tons of advanced features and impressive graphics. I can easily pay my bill in seconds and get email and iphone screen confirmation. You can easily control the remotes in any room and configure many aspects of your FIOS account. My only problem is that there are two aps. There is another ap called FIOS mobile and I am never quite sure which one to use. But, between the two of them I have always been able to do almost everything that I wanted to do. I would still give this ap 5 stars and highly recommend it.

Trash app. App is garbage. Verizon service is even worse. Just spent an hour trying to use the app to “solve” my internet and cable being out, when the app says we’re having trouble connecting to the internet please try again! No kidding! I’m under the “all services out tab”. Then I go through again and it says are you experiencing a power outage but the no button is unclickable so I can’t proceed. I would call but I have spent over 20+hrs on hold with them over the last 2 years trying to get my phone service properly installed which they didn’t do when I started the service. They haven’t missed it on the bill though! They also drilled a hole in my hardwood floor without permission. RUN as fast as you can. I have lived in 5 states and never had service that is worse customer service included.

Horrible!. I tried this several months ago and any time I initiated any function related to the router it would fail. It would then require a reboot of the router just to be able to establish status again. I just tried the latest version of the app and the problem still exists. If I do anything within the internet section I’ll get a pop up error indicating that the router is unreachable and at the bottom of the screen will be an alert about not getting SON Status. There is no way to recover from this without rebooting the router. And there is nothing wrong with the router as it continues to function fine. I can log into it via the web portal and carry out any function without any problems. The app is the problem and has been broken for quite some time now.

Very slow. Makes simple chores like changing your password and understanding what network speed or frequency being used far too complicated. They seemingly hide it behind making it simpler, but it’s much more confusing than it needs to be. If my 74-year-old father tried to use any of this he would give up immediately. I am incredibly text savvy and get frustrated by other problems such as minor changes to the password or network connections requiring a multi minute saving process, and effectively requiring a reboot of the Internet. With Comcast this top 20 seconds, with another router website at top 10. This is taking 10 to 100 times longer than it should.

Parental Controls STILL don’t work, have been getting worse.. (NOTE: Posted this negative review in early May 2019. App updates since then did not fix it. Developer support contacted me after posting, asked for info on the problem but were no help in fixing it. I have not heard back from them in weeks.) Advanced” Parental Controls do not work. Profiles didn’t work on this app but at least I was able see active devices and easy block them using the toggle switches. Since last week, however, the app is unable to load the Active Online list accurately or block devices when their switch is toggled. All devices appear to be Offline in My Fios app. Note that the Basic parental controls do work when you log into the Verizon Fios website or to the router itself.

Terrible app. This has to the worse app for any utility or service. I have no issues with my Verizon Fios service but the app is horrible. It crashes frequently or stales out when you try to use it. I paid my bill for last month and I log in a few days later and it says my bill is past due. So I pay again and it immediately says I now have a credit on my account. If I try to log in to my Fios account on the computer it only takes me to my wireless account so I have to use the app. I can’t view my detailed billing statement on the app it just takes me to a blank screen. And I am using the latest version of the app.

Fix the chat feature in app please!. I like Verizon and the service fine. But the app is awful if trying to do anything for more than a few minutes. On more than a few occasions, I have had to start multiple chat sessions with a tech. The chat is glitched so you can’t read what you’re typing while you’re typing it. Then the app will randomly re-start mid conversation so you have to start all over again with the bot and just hope it’s your lucky day to get back to the same tech. Like k said, it’s happened multiple times, weeks apart. I keep the app to update and do everything I should. It just needs work.

App not working. I’ve been using the app many years and have had no significant problems, but I needed to forward calls and the app shows I have no active services on my phone. If I use the web, everything is fine and services are showing correctly. Conclusion, the app is not working, trying to use chat had been frustrating and useless. It seems that with the new Apple iOS, the problem went away, or FIOS fixed the issue. Hate it when you can’t figure out what resolved the issue. Glad it’s resolved.

The worst app ever. This is by far the worse app ever. I downloaded this app thinking it’s easier than the website. Problem is it doesn’t have parental control like the website ..and worse part is that once I downloaded the stupid app it no longer allows me to use my control setting in the website . Terrible terrible app . Seems they have more control over our devices instead of us having control of our devices . Thank u Verizon for letting us know just how much you really give a sh%€. Update : nov. 5,2019 ...app and website are completely down absolutely nothing works . The developers of this app should be fired ! Take a back seat !clearly u don’t know what you’re doing . U guys force ppl to use the app and the app is complete garbage !

Disappointed in barely any internet. I have not enjoyed it. I have hardly had internet since I had installed. I was told to get a internet extender, that did not work. I was told, to turn off and restart. That again did not work. I have tried everything. If I cannot get this resolved, I will be returning everything and going back to Comcast. It's been over 3 weeks so I will be returning everything tomorrow, before I get stuck having it for 30 days, then I'll be stuck paying for internet that I cannot use. I thought this was gonna be better than Comcast, boy was I ever wrong. I paid the bill but I no longer want the router because it obviously doesn't work for me. So I should be due at least $50 plus a week of service back. I actually should only be billed for tv but it's whatever, I'm real disappointed.

PASSWORD PROBLEMS. We have been with Verizon FIOS since the beginning, and recently it is causing us so many problems with our password. Prior to Verizon adding FIOS App there were very few problems, however since we have been using the FIOS app we have been having password problems. When it becomes necessary for us to create a new password, FIOS provides a temporary password with instructions on how to create a new password, once we created our password and is approved, it works temporary, and then it does not recognized our password any longer, requiring us to create yet another password. After creating several passwords we are blocked and have to contact FIOS to be unblocked. I hope that this review is not only reviewed by other customers, but by Verizon FIOS DEVELOPER(S) too.

Get better!!. Fios TV service went out around 3pm on thanksgiving day and 24hrs later...it’s still with no solution in sight. I called several times on the 23rd and was told there is a problem in my area and that it would corrected first by by 1am, then by 1pm, and after 2 calls today; it’s been pushed back to 10pm! No TV during thanksgiving is unacceptable! The customer service is horrible: you can expect to wait 30min to an hour with very little guarantee that your problem gets resolved. Each tech service rep I had to work with was friendly but they couldn’t provide any real answers. This situation is terrible. DirecTV was much better but too many rain and snowstorms in my state made reception the main factor why I changed to cable. I didn’t want to leave DIrecTV, just wanted uninterrupted signal. Fios has to get better!!

Not my favorite app.... First I’m a new customer coming from the competition. But so far I’m deeply disappointed. After patiently waiting 4 hours for 1 to 5pm appointment window, I tried the app’s “where’s my technician” feature which replied “this feature is temporarily not available, try again later”. (It never did work) Calling support (very understanding folks) could only offer to reschedule again with a two hour window.. Basically they overbooked their technicians. Any reimbursement, sorry only the competition does that. If you have family members and want them to have their own login..there is no add user function in the app. (I called support but to no avail). The app will not accept the fact I signed up for paperless billing and won’t let me sign up again. (annoying pop up) The app does have a good dashboard with your account status. I’m not surprised it doesn’t show your call history or allow you to give feedback. Hopefully I’m the only one with these concerns with how the app does not improve the customer experience (mine really needed improvement).

Awful. Somehow, an internet company can’t even program an app that works well. Have been trying to set up WiFi in my new apt for 5 days, and neither the app nor the website functions at all. What’s more, they advertise all over the internet to download the app for troubleshooting, and the app is literally the same thing as the website. It even has the same ads telling you to download the app (within itself!). I will never recommend Verizon WiFi to anyone, and actively recommend against it, simply because of this horrific installation process. Furthermore, there are three tabs at the bottom, “my FiOS” “bill” and “support”. Whenever I click the support tab, I get an error stating they are unable to process my request. Terrible app.

They been such wonderful I love it especially y’all helping the disabled people. I just want to say I love my services and they all been very helpful and definitely affordable and especially I’m in the program where u get a big discount off internet bill it’s awesome I just want to thank y’all for helping me and all the disabled people that live in my apartment complex we all appreciate the help and support from y’all again thanks again look forward to continuing to be a valuable customer!!!!! From ashburn Virginia too…. Y’all all is amazing y’all always looking out for people…. 😄😄😄😁😁😄😁😁😁😁

Least Helpful App To Have. The idea of being able to access everything related to Fios would be great...if the app actually worked. I can’t access the chat support at all in the app. I have to log on using my web browser. I’ve had IT support reboot whatever they said needed rebooting on their end. I’ve even uninstalled and reinstalled the app. Nothing has made the chat option work for me. Then, on top of that: whenever I try to view my bill or pay it, it freezes up and crashes. Every time. Same runaround as the chat support not working, and same end result. So I called Verizon to set up autopay and it’s set up. But anytime I need help, I have to call and wait forever for assistance because even if I get assistance via chat — more often than not, nothing happens.

0 stars is probably generous. 11 seconds to login when on gigabit Fios is impressive. When the keyboard actually appears on the chat portion of the app it covers what I’m typing and the most recent messages I received making communication difficult at best. Leaving the app to show the CCP my router setup and coming back into chat is a 50/50 shot as to whether or not I’ll be able to chat or something will go wrong. That something is either the app crashing or being stuck on a chat screen with not conversation. Forcing me to quit the app and login again (another 11s to think about my current internet issue) before going back into chat. Adding frustration to those who are going into chat (likely to resolve a problem) is not the best business model.

No attention to human factors. I described the main problems and THEN was told 100 character limit!. This is THE WORST app I use. Unlike other apps, I have no choice. The only positive thing I can say about it is that the website interface is even worse. Why are 4-second messages that have no talking still on the list, clogging it up? Once you’ve listened to (and deleted) the one real voicemail out of a dozen, how do you mass delete all the rest (all of which are 3 to 6 seconds of silence)? You have to open and delete each one separately. If you go too fast the system can’t keep up, and you get an error message that says the action (deleting) can’t be done because your voicemail is in use. Please hire some human factors people who can work with the programmers!

It actually lets me pay my bill. Verizon loves taking peoples’ money. So I was surprised when their usual online sign in to take my money would not work on any platform. I even went into the stores, demanding they take my money. They refused and told me to instead drive like 40 mins away to a sketchy mall to see if they would take my money instead. I said nay to this. Instead, I called up Verizon to see if they could take my money over the phone. They said “NO SIR” and instead, get this, TOLD ME TO WRITE A CHECK AND MAIL IT TO VERIZON!! ARE YOU FREAKING KIDDING ME?! So there I was, alone, wondering how I could get Verizon to take more of my hard-earned money than their service is worth. Then I stumbled upon this app. It took my money. Thanks Fios app!

Slow App and Not User Friendly. Every time I log into this app, on Fios or no Wi-Fi, it takes forEVER to get to the Home Screen. Any option I choose from the menu also takes forever. I’d love for this app to speed up bc it’s impossible to get in touch with anyone on the customer service line without waiting a good half hour. I tried using the appt to cancel a promotional subscription to Disney+ but there was no option to do it. I’m stuck between a rock and a hard place. The app is so slow it’s difficult to use but if I call I’ll be waiting too long. I’m trying the chat with a rep tool but they haven’t been able to help me. I just don’t want to be charged when I’m trying to cancel but they’re making it next to impossible to do so.

Why have notifications for devices that connect to your network. The app is fair at best. If you just need some basic info about your account or equipment it’s ok. My big complaint right now is you can get notified about devices that are found on your home network when they connect, but if you want to see what device connected you’re out of luck. On the notification page there is a “show” link…spoiler alert…it doesn’t show anything. Why bother having that option under each notification as to what device was found if you can’t see anything????

Poor Customer Service. At 8:15am, I spoke to a Customer Service rep was rude and he was unfriendly. He made a decision about my bill before he answered the phone. You can tell by his response. I had to call the Customer Service line again, because of his careless concern for pre existing health conditions and not wanting to enter into a Verizon pay center. I explained that I limit my exposure because of COVID 19, but he didn’t care and wouldn’t let me speak to a manager. His care and response during this time was below 1 star but you don’t have rating for this. I hope his attitude changes as his day continue.

Of no use. I downloaded the app because I was told I could make an appointment to talk to a rep. I had already tried Verizon’s “hold my place in line” on the 800 number. It called me back an hour later, played music for ten minutes, then hung up on me. So I scheduled an appointment on the app. Or tried to. The option to schedule takes you to a generic page that offers to chat, use social media or call. When you ask it to “call when an agent is free,” it calls immediately and the experience is identical to calling the 800 number. You tell the automated assistant who you are and what you want, and she puts you into the one-hour plus hold queue. So I tried chatting through the app. It told me I had to hold for a chat agent. Twenty minutes later, the app logged me out.

Review of service. I spent 30 minutes on the phone with the sales person that sold me this, the person lied to me about three specific things. 1. There were two Chanel’s I had asked if they were part of the package he said here were and they were not. I called and was able to get that fixed but I was still lied to. 2. I had Fios at a previous address 5 years ago and asked if I can record more then two shows at a time now because before that was a problem. He said yes, turns out not the case. 3. I thought the 120 a month was locked in for two years. That’s how it was sold to me over the phone. Shame on me on not seeing that in the paper work. On a side note I also did not like how I had a few free movie channels that I did not even know that I had and that that kicked up my bill even more after a year. I called to get it off but of course I had to pay for that month. On a good side quality is good and love the app streaming. However I plan to joining the cable cutters at the end of the contract because most of the things that drew ended up being a lie.

Trash. Logged in when my service was being activated and the app worked fine. After service was activated, I tried logging in for two days but would perpetually hang at the initial screen. Deleted and reinstalled the app, but no luck. Deleted again, reset my WiFi router to factory defaults, shut down my iPhone and restarted, then downloaded and reinstalled per Verizon tech support. Still no luck. I was told at that point, “Sorry, I tried basic troubleshooting but it didn’t work, you should contact the app developer via the App Store.” Great customer service and a wonderful way to greet a new customer! After the 22 hour install/activation fiasco and now this just in the first two days of dealing with you guys, I’m not sure I’ll remain a customer for much longer!

Glitchy App. This is perhaps the glitchiest app I’ve ever used. I have an installation appointment set that I won’t be there for but my roommate will. I’ve tried numerous times and ways to update the contact info to their info to no avail. 1-through Verizon’s website which won’t let be scroll to hit submit, 2-through the app which either saves it but when I go back in nothing has been updated or it gives me an error 3-adding a note to the technician. Again, an error message. 4-calling to have it updated from their end only to be told to update it in the app. I’m extremely unimpressed. If this is the interface I have to use every time I want something done through Verizon, then I’d rather just switch providers.

iPhone app. Verizon fios literally has the most horrible app I have ever used in an iPhone. The application is slow and filled with pop ups of stuff I don’t need. It’s also supper slow when connecting to the router and forget troubleshooting from your phone. Honestly this may be worse than Comcast and I’ve heard horror stories about them. The billing side ain’t any better and has constant errors when trying to do just about anything. When it needs to update its useless until you update it. Logging in takes forever vs other apps, the app itself should be scrapped and rebuilt from the ground up in my opinion. Feels like it was rushed, untested, and built by a 10 year old. Actually a kid could of probably done a better job at it. Considering canceling service once my contract is up.

DOESN’T WORK ON IPHONE 8!. This app will not complete loading on my iPhone 8. I tried installing it on my sister’s iPhone 8 but it failed to fully install on her phone too. I successfully loaded the app on my son’s iPhone 11, but that is not a solution. I can’t manage my Verizon FIOS Internet and TV services! I tried calling Apple Technical Support and they said this issue is not an Apple problem, rather an app problem. A Verizon technical support person was at my house to replace a router and couldn’t get the app to load either. When I called the Verizon technical support phone number, they were not aware of any issues with the app. Terrible service for such a large, expensive consumer services company! If Verizon wasn’t the only service line in my neighborhood, I would switch!

Worthless and Expensive. I signed up for autopay but it never works, I’ve been charged a late fee 3 months in a row because I never find out autopay hasn’t worked until it’s too late. Last month I tried the Chat function in the app (because wait times on the phone line are ridiculous), the person said they fixed the problem and would remove the late fee and process the payment, not only did they not process the payment but also did not remove late fee! Makes me wonder if Verizon doesn’t do this by design to squeeze the extra late fees out of customers. This would Not surprise me in the least! Unfortunately this dysfunctional app is the Only way to pay a Bill unless you want to mail it in or wait on hold for an hour.

App is horrendous. Having just switched to Fios, I was excited to set everything up in this app. From saying I wasn’t connected to my home wifi network to run diagnostics to having the “chat with us” window overtop most of the acceptance buttons, to not being able to enroll in autopay due to an unknown error to trying to sign up for autopay in the chat to only have the date selection not have days show up and not provide the ability to use the keyboard to enter it. This app seems like it had no quality control applied to it and makes me worried about the quality of service to expect. Xfinity was expensive but at least their app ran like one from a billion dollar company should in 2022.

My Fios App. The my Fios app is not working on my iPhone XR. It stopped working when I updated the app about a week ago. I have deleted and reinstalled the app as well as turning my phone off and on several times to no avail. When I reinstall the app, it ask me to accept the terms. I do, then it ask if I want to enable facial recognition. After answering, the three dots at the bottom start to flashing back and forth but the app never opens. The app works on my iPad but not my iPhone. Please help.

Problems with my cable.. I've been with this company for about 7 years and I've never had a problem until now. Lately I've been having trouble with my channel signals. I called Verizon and they told me that they were going to charge me $160 for a technician to come to my home and fix the issue. I find this unfair. I don't believe it's my fault that the signal is not working anymore in my house so I don't understand why I need to pay for that issue after so many years been a loyal customer. I love Verizon but I think our relationship is coming to the end. Thank you very much, Cecilia Ortiz

Not worth trying to use. Hard to see any value in this app. Pretty much every supposed functionality fails or behaves oddly. Even in trying to write this review when prompted by the app, it won’t show the type - it’s white on white. One reason you might use the app is if your Fios is out. The app responds that it can’t access the internet; please connect to the internet and try again. Maddening. Try “chatting” with support? The app reboots without warning in the middle of the chat and may or may not restore you to the chat. The chat interface does not support autocorrect. I could go on. Bottom line is that it mirrors Verizon’s overall approach to customer service. Individual reps are more or less responsive but they are working within a miserable system from the standpoint of customers.

Decent App. It’s a decent app but being a previous Comcast customer and being familiar with their app, Verizon Fios App is lacking some areas. First, it seems to always lag. I have yet to have a day that when I log on and have to wait for the parental controls or profiles to load. The parental controls features aren’t has user friendly compared to Xfinity. For some reason, Verizon hasn’t figured out why my home phone voicemail doesn’t sync with the app, so I cannot check any messages unless I manually call. All in all, it isn’t a bad app but for Verizon and the prices they charged, I just expected better.

FIOS Verizon We need you in our area PA. We desperately need your services in northeast Pennsylvania. Hazleton, PA needs you. We have one Internet provider Service Electric Cablevision. They’re terrible. Even with the highest package, it takes two hours to upload one photo. The Wi-Fi is constantly dropping,, please get in touch with us as soon as you have our area covered. I love Verizon, i’ve been a customer for wireless for years, Verizon has the best coverage, the best customer service, the best service. We need FIOS and are praying you come to our area soon. I know you guys are working on it. Please know there are so many people who are waiting for you.

Extremely frustrating - hard to do the simplest of tasks. The app has the look of a good app, however it is littered with bugs and completing even the simplest of tasks is extremely frustrating or in some cases impossible. Example: I am on the “Test Drive TV Plan”. The page that suggests what TV plan to choose doesn’t load properly (spin wheel & grey load screen never disappear). I have 0 idea what my plan will change to in 2 weeks. I will likely have to do this via phone support, which as expected is laughingly bad. Example: when writing CS chat, there is no auto correct function for typing. I have rarely come across apps that lack this function, especially since apple has it so well on their end. Example: I turned on auto pay on the app, but still pop ups are present on the app making it look like I have to manually pay. When I click auto pay, it says “you are enrolled, click here to de-enroll”. I see I was charged a $9 late fee on my bill despite the auto pay. Another thing I will have to contact support about. TLDR: app has the right look, but is littered with bugs and makes it difficult to complete the simplest of tasks. Could not rate this app any worse.

Trouble with HNP!!. Ever since I enabled the Home Network Protection on the app i have had a lot of trouble getting into the app to make changes to our settings. 9/10 times that I attempt to access our internet settings (schedules, parental controls, what devices are or aren’t allowed to connect, etc) I cannot. I have screenshots of the messages I’m given. Router cannot be accessed at this time; and other such. This is a HUGE problem. I have deleted the app and reinstalled it with no improvement. I’ve called the support number and was told the only way to deal with it was through a review of the app. The concept of the HNP is great. But it has been a pain in the rear!!! What good are parental controls if you can’t ever access them in order to handle what you need to?!!?!!?

Horrific corporate app. This is the worst app I have unfortunately installed. Takes almost a full 60 seconds just to initially load. It’s covered in completely irrelevant banner messages/ads that are impossible to dismiss but overlay anything you are trying to actually do. They also push you to use their chat feature for support which is an abomination. It constantly disconnects you from the person you are talking to and there is no way to reconnect to that agent, so you spend all your time repeating yourself while accomplishing nothing. Also if you use ANY other app then the Fios app refreshes entirely, making you wait another 60 seconds for it to load while also disconnecting you from the agent as well. This app makes me want to drop Verizon entirely.

Outdated & basic app with no features. I had Xfinity and it was so Much easier to use. I signed up for Verizon, and their app is really bad. The chat part is so unpleasant, the conversation looks confusing because of how the chat it set up, and whenever you write something you have to scroll to see what you typed. It’s also hard to manage your devices, you cannot remove connected devices and Verizon has to connect you with the technical team to do it., on Xfinity it let you see who use which devices for how many hours etc and on verizon you can only see which devices are connected. Also tried to reset my wifi password and name it didn’t work, Nothing works on this app. With all the money they take they could at least invest in their app

Verizon is great... app is annoying. Mainly for the inconvenience of the login portal. I’m one to save my password on my phone to save my mind the trouble of remembering it EVERY TIME! This app has the option for saving my password yet it seems to only save the password for a week or two then it’s forgotten and I have to go through the forgotten password dance EVERY time I go to pay my bill!!! The fact that passwords cannot be recycled is also not fun, but that’s not the complaint. I’m only frustrated by the “option “ to save my login info- that doesn’t work no matter what. How can this be a technical app that can’t do basic security stuff?!?? I’m updating this review with the same energy 4 years later!!! Horrible!

Home Network Protection team - terrible experience. Terrible experience ... spoke to at least seven staff members for more than two hours on the phone with this team as well as at least five support staff on online chat. Only ONE out of twelve of them gave me reasonable advice. One of them was vey unprofessional , asked to speak to a supervisor to complain, was told that he is busy, later told one out of three supervisors will contact me later. Another agent put me on hold without saying anything or reverting for at least 30 minutes when I ended the call. And another two agents ended the call while I was talking although I was still polite and calm regardless of my frustration. Verizon , you need to provide appropriate training to your staff. Went through very similar experience about 5 months ago, a good indicator that it is time to find another provider.

Decent but needs refining. In general the App is easy use and allows user to do most basic functions with ease. When adding a new payment method, however, the app will not record the new payment information if you pull down screen (using iPhone IOS), forcing the user to have to redo the process. Also, when adding a new payment option, the App will not allow you to select “pay past due amount”. Users may need to adjust payment amount and choose how much they want to pay. Current functionality communicates emphasis on money, not the customer; this is not a good look a company.

HNP is not enabled. This is the message I see when I try to access the Parental Controls. I had all of them setup, but since I renewed my contract in August I cannot access them any longer. I have been trying to get this fixed since September. I have talked to Verizon helpdesk THREE times. Finally they tell me to contact the apple-appsupport email. I email them FOUR times over a 3 week period. I finally got a response from someone on Monday asking for my ID, which was already provided in the email I sent. I sent my ID again right away. Now it’s Friday, and the person still has not replied or fixed my issue. I just want it fixed. Seriously! This is totally ridiculous that it takes so long and so many communications to get something so simple fixed.