Pilot Flying J: myRewards Plus App Reviews

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Apple Wallet / Apple Pay. I just want to know why this app does not fully support Apple wallet / pay where in the description it says it supports Apple features yeah that’s great you can add your pilot / flying j membership card information to the wallet so you’re not digging for your card but what good is that if you can’t use Apple Pay completely to add funds because for whatever reason pilot/flying J wants you to add funds to their version inside the app for whatever reason yet again it’s not fully inclusive to Apple wallet / pay anymore I’m to the point where I do not like putting my credit card information or debit card information in the multiple apps I’d rather have Apple Pay handle it all so please adjust your app to be more compatible and friendly with Apple Pay and Apple wallet - ALSO PLEASE MAKE A WAY WE CAN REPORT DIRTY OR DISGUSTING RESTROOMS AND OR SHOWERS - I AM REALLY DISGUSTED HOW SOME OF THE RESTROOMS ARE IN MY TRAVELS IN THE NORTHEAST - NOBODY IS MAINTAINING THEN THROUGH THE DAY - thank you

Shower part is very slow. I have used Ta and Petro for last year, recently started new job Chicago to LA only using pilot flying j, when I’m at a location it can never find me for awhile, it’d be faster to run in and swipe my card at the kiosk, most locations out west always seem to have a 4 or 5 people waiting for showers, this is disappointing, don’t have the time to wait as a team, and can’t seem to get in the queue earlier. Maybe more shower help, I never had to wait for a shower at ta/petro, plus their app would let you get in line as long as you were there in 10 min. Always get the oops we can’t find you hit refresh page and I will be in the building.

I Agree. I agree with Indy oldschool paid parking for truckers is a serious problem. Especially after the fact that us truckers are the individuals delivering to your stores. Also there is serious problem where your passenger vehicle customers use your commercial pump for the free air and it causes unwanted commotion and traffic in fueling area. It’s likely that this problem will cause an accident one day.

Bring back the most useful features. One of my favourite things about this app WAS the ability to plan my breaks around a shower. See the emphasis on WAS? Past tense? That’s because with this most recent update THEY TOOK AWAY THE ABILITY TO SEE HOW LONG THE SHLWER QUEUE IS THROUGH THE FIND IT FUNCTION. I can’t see how long the line is unless I actually get off the road and pull in and that’s just incredibly inconvenient if I’m trying to save my time for an actual stop. Bring it back! Also - how about letting me see my points balance on the front page again instead of having to dig through the app to find it? Oh - AND SET THE FIND FUNCTION TO INCLUDE ONE9 STATIONS BY DEFAULT!!!!!!

Gotta much better with time. The app has gotten better and better throughout the last year adding the fueling made it quick and convenient for diesel fueling. And the ordering a shower is awesome too. I would just suggest adding a notification when your shower is up if there are no immediate open showers. That would save wasted time standing around inside waiting that I could be doing paper work or getting some exercise. Other than that app is great and continually gets better.

Broken App Regarding Fueling and Hidden Shower. This recent update broke the fuel tab. My 1st fill up, I filled up the info and the transaction was declined. At first I was thinking it was my card so I have to visit the service desk and it went through. The 2nd fill up, I got a box for unusual activity warning. I closed that and attempted to fuel via the app and it wouldn’t allow me stating server error please try again. I tried it a few times with the same message. I didn’t have an issued with the card since it went through via the card reader. The recent update broke the fuel app. They hide the shower availability. Now you won’t know how many people are waiting for showers till you get to that location.

The new version includes spying on your activities.. After the update I was notified on my phone that the app wants to track my activity across other apps and websites. There is no reason that benefits me for this behavior and I did not allow it. I strongly object to the inclusion of spying on my other activities and this is the one and only reason I give it one star. I provided this same feedback in the app. I otherwise like the program and the app works well. However, neither Pilot FlyingJ nor the app developers have any right to track my activities outside of its use for their rewards program. If I couldn’t disable it on my iPhone I would terminate my account and refuel elsewhere.

Very convenient. I’m not a trucker, but my family and I take a lot of long trips in the car. I used to store the pilot stops in my phone as contacts, but now I use the “plan a trip” feature in this app. Helps me out a lot when the kids need to go to bathroom. Pilot/Flying J stops are generally safe, relatively clean, and usually have cheaper fuel prices. You also get 3 cents off/gal if you use their rewards card, and can see each station prices and amenities. Very convenient!

Can’t Add Payment. Update***since my last update I have tried a couple other major credit cards. One card worked all others did not. Mastercards were not recognized at all. I tried visa and mastercards. Update***Well, I have emailed them and they said that they are not accepting major credit cards yet. I was told it would be available end of September. It’s October 1 now. Thought maybe it was fixed in this last update but nope. Not to mention, it clearly states in the “FAQ” section of the my wallet section of their app that major credit cards can be entered. Like I said, it’s worse to offer an app that promises big but delivers little. Always under promise and over deliver because it makes me not want to use this company anymore. I’ve been trying and trying to enter in other payment cards and it keeps telling me the same thing, trouble communicating with the server. Been going on for a long time now, there have been 3 or so updates and it’s still dong it. Either get serious about this app or abandon it and remove it. I’d rather not have an app at all than have one that’s half hearted.

OK, when it works. While most technology advances help the general population, it isn’t true with everyone or everything. Leave it to Pilot to screw something else up like they usually do. I can’t believe how much longer it takes to input all the information requested into the app in order to get the pump started. Granted, it’s faster and easier than the old way when you had to go inside to fuel desk first. It is still usually faster to swipe your card at the pump and input information into prompts on pump display. Using it to reserve a shower is nice, when it works. I’ve found many locations that say “5 drivers waiting” so I decide to shower in the morning only to go inside to use restroom and the screen says “2 showers available, no wait”. I’ve reported this on a couple occasions to PFJ app support and they already knew about it. They are working on the problem.

Paying for Parking.. Charging us drivers for parking is so unfair to us! Most companies will not pay for parking and that leaves the expense up to the drivers. We spend a lot of money at these truck stops while we are in their parking lots! Some drivers can’t afford to take on the expense of 15 to 18 dollars a day to park and besides that your parking lots are a disaster! Stop taking advantage of us!!!

This app is horrid and not driver friendly. Why are you not able to reserve parking within the app? It defeats the whole purpose of convenience to pick the location, begin reserving the parking, for the app to then redirect you to the website, make you re-login, put all your information back in, and then if you’re lucky it’ll reserve before the website crashes. It has never saved credit card information, truck information, and the amount of times that I’ve had to reset the password is ridiculous. I’m not even the driver; the app functions so horribly that I will end up reserving the parking spot for my partner because it takes 15-30 minutes to get through the whole process. It should be as easy as selecting the location, pressing reserve parking, and paying with a saved credit card or preferably Apple Pay. The mobile site is so bad tonight that I’ve had to physically use my laptop to reserve a spot, and now it’s not even showing that the spots reserved but yet the payment has processed. Get it together. You’re not making this easy at all by not listening to the drivers that utilize your app and can’t spend time trying to refresh and call customer service to confirm that their parking spot is reserved.

Not Refreshing on shower power. As Salaamu Alaikum Warahmatullahi Wabarakatuh كما: السلام عليكم Hi, Thank you all for what you do, first. Love the app. But today, I am on shower power but when I placed my shower by app. It still shows I am in a shower I was not or gives me same shower from somonelse (glitch) . Last, closing the app to later take another shower at the same place, it still shows I am in that same shower I was not in that morning so night comes and still not able to request a shower from app and still showing that same shower I was never in. Smile got a shower but the reset on the app still showing wrong information and still unable to us app to request a shower? HELP.

Parking lot conditions and related issues. I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and Pilot are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame. I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!

Reserve Parking. App functions great, I rarely have issues with it, however, it seems like pilot flying J has been struggling for years to get this reserve parking system streamlined. They finally implemented it in the app, and after you use the first reservation, the app is stuck, showing that reservation and permanently locks you out of using reserved parking in the app. It’s supposed to cycle out by 3 PM of the next day at the end of your reservation, but it never does. Thankfully, the old website is still functional, but so far all this has done has made trying to use reserved parking slightly more annoying than it used to be.

Scan / connection problems. I really want to give this app a higher rating, but ever since I downloaded it I’ve had nothing but connection problems. I can’t get my Good Sam card to load to my wallet. Won’t connect. I bought fuel today. I tried to find my points earned and couldn’t find any. I entered the info manually and it couldn’t connect. I tried to scan the receipt and it said it was having connection problems. Good idea for an app but if I can’t use it, what good is it?

Can’t verify my my email so therefore I can’t register my card. Ive been trying to validate or register my rewards card for over a month. Customer service said at one point that I was good to go. But upon trying my card I once again didn’t get my discount. I called customer service again and they are now saying that they cant help me on their end. I am at a loss what to do. I even started the registration process over again like the app. Suggested and I still can’t verify my email address. When it’s supposed to be sending me a link in my email, it doesn’t actually send a link for for me to click on to verify it. I’ve got lots of emails from flying j about all the savings I’m going to get but no email to verify my email. FRUSTRATING TO SAY THE LEAST!!

Useless. Downloaded and joined the rewards system Via Good Sam, it has been pretty much useless. After two stops the app advises it has noticed unusual activity and asks you to swipe your card. When you swipe your card it uses it to pay for the fuel and you don’t receive a discount. I have called customer service and they advise it’s a “feature.” I even tried to load funds to the app. It accepted my card to load the funds but won’t allow me to use them either. Customer service says the funds can only be used in the store. So again the app is useless for what it’s meant to be used for. The fuel stations are pretty much filthy and have mediocre prices anyway.

There are days. There are days when this a very helpful app to have. But then there are days when it will take all your points and you have to call the company to get them back if that is even possible, or days when you try to use the app to reserve a shower everything will look fine but then it will say to see a cashier yet will take a shower credit but won’t give you the information for the shower credit it took!

Parking reservations. UPDATE…. I haven’t been home in a while and so I didn’t downloaded the latest IOS update on my phone and that’s what was causing the problem… now it’s fixed it. I always used that option, but lately I have not been able to make a reservation on the app. I called guest service, they helped me make a reservation, but the suggestions they gave me didn’t help. How can I fix it?

Pilot Driver Convience. I like how it from the app we can now turn on the pump reserve a shower see how many points we have and also see what pilot is offering for free to the drivers and what other sales are going on at the pilot store straight from the app. I love the way that pilot is making the fueling process quicker for drivers who are running a Electronic Logs. My only wish is that pilot would somehow enter gate the premium parking into the app itself and not direct you to another site and also that premium parking accepts the driver’s company EFS card as well. The pilot app at self is easy to use and very convenient for today’s drivers. Hands-down I give 5 stars.

Doesn’t work the way it should.. So they added the ability to pay for parking right from the app, sounds good, except it doesn’t work. I used the app to pay for parking two weeks ago and now when I try to use it again it tells me only one reservation can be used in the app and won’t let me reserve a spot again. PFJ keeps trying to “improve” the points system but it’s still just ridiculous. Want to be good then maybe try competing with Loves. They still have by far the best points system. This app is spotty at best. Half the time doesn’t work for fuel and now the parking issue. I think they need a new app developer.

Not enough information. I'm using the pilot app for a long time, and I'm getting tired of this: I put three stars because the pilot did not let users know when they are performing some maintenance in the app; I tried to log in to the app for multiple times and then pop up message like reset password I hit that than it is said that my account not found. I got fuel by using my loyalty card, and only at receipt there is a message that the app was down. I think that's too late; sometimes, I may use an app for a shower or even buy parking, and what?! I'm not going to be able to log in without knowing what's going on.

Can we get queue information back?. Ever since the app has been updated when you check in for a shower it will tell you initially how many people are in line before you, but once you make a reservation it no longer tells you how many people are in line. Used to it would count down so you could wait in your truck or handle an errand ect and know when to head in... now, there’s almost no difference in checking in at the kiosk or on the app. You have to go in and wait with everyone else basically.

Pay parking. Trying to find a parking spot at night and sometimes in the day and got to pay for it don’t make sense if the Love’s don’t charge why do you? To me that’s been greedy we work for you and everyone else in the USA that’s not right I understand things in the store and fuel going up but charge Drivers for parking that’s not right and most parking lots got holes and trash in it you are not making it bigger if you do it will have more pay parking....I am just “1” Truck Driver so I know this don’t mean nothing to you, yes I Fuel and buy somethings at your store but I Sleep at the Love’s it’s FREE I am very appreciate the fuel points but come on have you forgot who made you as big as you are IF YOU GOT IT A TRUCK DRIVER BROUGHT IT TO YOU 🚛🚚😊🙃😇.... Thank You for your time.

Shorts you on points and functions don’t work. This app won’t let me add a debit card, corporate fuel card, or any card to the mobile pay function. Constantly screams about their “server” problems. Didn’t award me the bonus points for mobile fueling because it won’t let me add a payment method. When getting rewards, it shorts you points for diesel, no idea why. Try calling Pilot number in app and it rejects the call, no way to message for support. The only thing it does good is show your rewards barcode for them to scan inside since you have to walk in to get your pump started. 3 stars because the main functions don’t work.

Worse than bad. Probably the most frustrating app experience I have ever had. Took multiple attempts to register an account. Entered all my info and waited for confirmation email. Took 15 minutes to get that email. Clicked on link to confirm and it took me to app download (which was already installed), opened app and screen didn’t update. Had to do that process from scrap 5 times before it finally worked. Tried to add Good Sam card, but it said it wasn’t a valid card (I’m Elite member and triple checked the number). Tried to add my Visa card. Card wouldn’t scan with camera. Tried to enter it manually and got the message that it couldn’t be added right now. App layout is not user friendly. I can’t understand how this app is rated as well as it is. Not worth the $.10 gallon savings I was trying to get. I’ll just get gas somewhere else.

Pay for parking. I only park at flying j and pilot because of reserved parking .. the app allows your to pay in advance and take away the worry of finding a spot if you are shutting down late .. and as for people parking in reserved spots .. I always tell the cashier and they send someone out to check tickets and free up the spot I paid for and I haven't spent a dime I use my points to pay for parking ... I LOVE PILOT .. only downside is some pilots put their reserved spots in the back of the lot which is ridiculous.. if we pay we should have prime location up FRONT .. other than that all good .. took a star away for the bad reserved spots

Can’t connect to its own servers. Loaded the app to a new iPhone; tried to add my company’s payment card to the app in order to use mobile fueling. Five days later the app still will not allow me to load the payment card noting, “Oops, sorry. We cannot connect to our servers…” Four calls to customer service have been no help. I’ve been told twice that I would be contacted by their mobile tech people, but have heard from no one. Was also told to only try to load the payment card once, then wait 24 hours, then try again — noting that with each try there’d be only a 10% chance it would work. Oh, but they do manage to send customer service surveys after each call I make, so there is that I suppose.

Constantly claims my password is wrong. I’m tired of this app. Yes, it has great offers and shower convenience. But when I can’t log in half the time because “We don’t recognize that password” happens, I hate it. The app gaslights me into thinking your password is wrong despite it being saved in my Apple keychain for exactly such an occasion. Then the password reset invariably fails to work, and then I’m forced to call guest services. After that delay, then I try to use the password it claimed it was wrong as my new password, only to be informed that I can’t use it because it matches my old password.

Fuel receipts. You need to be able to make an option to select as many fuel receipts as we want at the same time and even have the availability to print the whole entire year year of fuel receipts. We need to have the availability to have a print button inside the application as well. That is a must. I’m pretty sure many people would like to go in into the application and select a month and I have a credit score select a full quarter and have it printed.

Prime parking & “find” map. Hi! I can’t reserve a prime spot since the new update on the app a few days ago. I was able to do it a couple days ago but now when I try to do it the location doesn’t change which in turn it’s thinking I’m trying to book the same location for the same days. This needs to be addressed &/or give the “web” option so I can manually change the dates and have the correct location I want to do the reservation for. And the map in “find” keeps taking me back to current location whenever I’m searching around it doesn’t stay in one spot especially when I try to look @ the prime parking situation @ a particular location. Please address all of this thank you

Getting fuel through the app. I can not get it to work. It wants a five digit number when entering in truck information. My company only uses a four digit number. I’ve tried both a zero in front and in back, but still no luck. The other thing I’ve noticed is when you find a station on the map and click on it, it pulls up the information but then it goes back down or just back to the map. The app does have a few bugs you guys need to iron out. First and foremost being able to purchase fuel through the app would be great. Loves seems to get it right.

fantastic. this app has been improving all the time, but now it's time to improve to update the shower locker, cause, if we get a shower by the app, we still need to type it out on the padlock, so TA, Petro has a better option than Rest ( Pilot, flying J, Love, Sapp Bro ) so the have option to use app to open the door, by just tapping the option, if you guys working on it to, it's gonna much more easy for customer. hope i can see this at last by next year.

J App. Tremendous strides have been made to keep those of us road warriors on top of fuel prices,reserve parking,and my wife’s favorite reserving a shower before we set foot in the truck stop. No more monthly truck magazines cluttering up my truck. Everything is updated in a timely fashion whether it’s a new truck stop location or however many parking spots are available. Just point and click for instant accurate information on food items or a potential shop to perform light duty mechanical work. One stop shop, you can tell Warren Buffet has his hand in the Pilot/Flying J empire.

Don’t get the digital gift, buy a real card!. I received a retirement gift of a digital Flying J balance as I am traveling by RV. It’s a pain, as I have to go into the store to pay before pumping. I tried to “buy” an actual physical gift card using the digital gift balance, but they say no can do. So I have to use the app. Seems like every time I go into the store to pay, I have to accept an app update. Nothing like POing a bunch of truckers trying to make a living while my app updates. Worse, even though my gift was 100% paid up front, they charge me the credit price on my fuel- after holding the money for months. Calling customer service gets you to a very nice person who can’t help you at all and apologizes constantly. I won’t be stopping there after my gift balance is depleted. They spell customer service with an F and a U.

App functions okay, but content needs improving. First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into the app, you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results. I have encountered stores which have Reserve parking, but it doesn’t appear in the app. I have also been to a location that the app says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in the app hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long. For a few months, the app has said I have one notification, but nothing is indicated once inside the app. I have navigated to every page and even deleted and reinstalled the app and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).

Great idea but needs improvement. Seems like a great concept but doesn’t actually work at most locations. every time I try to scanThe pump says SeeCashier.I went inside and nobody seem to know what I was talking about but says that our pumps will not scan from the app. I investigated the app more closely and even the tutorial at the bottom doesn’t align with what buttons there are to push on the app. This is probably more difficult than it’s worth since other gas stations off of the $.10 just by putting in your phone number associated with your account. Do you really expect me to carry a card with me to swipe every time.

Great Pilot Fj App. Fast responding app. no error not once.. the complaints come from non verizon users :)) Fueling is faster, shower reservation too... great especially if you are team.. the only thing that i would suggest is either pilot card - apple wallet integration ( if possible ) ( preferably) or a easier way to have my pro card scanned at the counter.. now i'm going to my saved offers to have it scanned. a lot of buttons to press.. :)) thanks for keeping up with technology and thanks for decent travel stops!

9/10!!. First of all, the ability to do an entire fuel transaction on your phone is undefeated so major, ginormous kudos for that, but my one, only, and major issue with the app is the shower que. Sometimes there'll be 4-6 drivers in line and when your turn comes up there's no sound, vibration, or lockscreen notification so you have to constantly keep checking the app or staring. It's a bit of a hassle that doesn't leave much room to clean up, eat or make use of the little downtime we have. Still a pretty great app though!

A Once Proud Brand in Decline. The app now features Prime Parking within the app. You would think that this would have been a priority say 3 years ago, but the app would flip you to the web site for prime parking. But don’t delete that URL just yet! See, this latest version of the app WILL let you reserve parking. ONCE. Then that reservation is stuck in the app, and you have to go back to the brain dead, circular login web site developed, like the app, by the lowest bidder. Because Pilot / Flying J cares sooo much about you, you dirty, stupid truck driver. Just give us your money and go away. The app works slightly better than most things at a typical Pilot / FJ. At least you don’t run the risk of illness by using the app, unlike the usually filthy self serve coffee and beverage stations; unlike the showers “cleaned” by people who, for the most part, never learned how to clean a toilet. For those non-truck drivers of you who read this but use the Pilot / FJ system in your travels: think about it. These truck stops / travel plazas operated without strict adherence to sanitary standards are the Typhoid Mary of retail.

Better developers needed to build your app.. Never wants to allow me to do anything through app. Tried to reserve parking in Patterson California, got nothing but errors. Went in to counter to find out issue, she scanned my barcode, it had me listed as Dennis from another company and state. I’ve had this card/app for a while. Had to delete and start over with new card and registering it. Then when I followed the email confirmation link it kept saying “error, invalid token”! Frustrating when you’ve been on the road for 10 hours and all you wanna do is park, shower and get some shut eye.

How things don’t change. I’ve been a trucker since 1984. Truck stops have been mediocre at best for years. Now the company I work with makes us fuel here cause they get a discount. The Pilots are the “government housing “ of truck stops. The parking lot is in disarray filled with holes and who knows what else. The pumps are nasty dirty and fuel lanes are always filled with trash and fuel. Wash buckets are seldom filled. You spend on average 38 minutes longer at a pilot than any other truck stops. The inside is greasy and the employees act like they have something better to do than wait on you….like text on their phone. The showers are dated and not all work. It’s just a dirty place & that is most of them. If the owner wants to help make it a better place maybe he needs to ride with me and we can stop at several places and see what works and what does not. But he won’t do that cause it’s not about service it’s about money. Muel

FixThis. I do not like being asked, every time I reserve a shower, if I want to receive notifications. To make it worse, this new version sends a pop up with some BS comment that makes absolutely zero sense, with a yes/no option, that is probably asking about notifications again. This should be a one time question. Once it’s set, that should be it. That is the only complaint I have about the app itself. I like the rest of it, and will like the new version once I get used to it. However, it doesn’t always connect to the store, which costs me points when I can’t use it.

Excellent new app. I’ve been driving for 25 years and feel good on how technology has help us drivers from having to pull up to pump and go inside to turn the pump on and fuel and PULL FORWARD and go back to get your cdl back! Now i can even get my shower ready from my phone !Wow turn my fuel pump !wow amazing, the only thing is I would like to see some kind of enforcement on people parking on the fuel island and not fueling ,also get rid of your pay to park spots pilot should try to get some kind of tax deduction for every parking spot for us to park now that more rest areas are being closed maybe that tax deduction would encourage truck stops to make bigger parking lots

One big problem. I keep my location services turned off, because I have Verizon. And Verizon lied about their coverage before I signed the contract. In order to do anything online requires that location services be turned off, or else it just buffers endlessly. What you get for $245/mon.... The problem with this app is that it DEMANDS that it be turned on. Not just once, but every SINGLE time you navigate to a different page within the app you have to decline. Over, and over, and over, and over. Maybe I just don’t WANT the app to know where I am! What difference does it make? If I’m missing features I DONT CARE, by turning on my location services the app wouldn’t work anyway! Let ME choose ONCE. I’m deleating the app, as either way it’s unusable with Verizon service (or lack thereof)

If it’s not broke, don’t fix it.. I can’t reserve showers now. Since the update it says I’m next in line for a shower and nothing I do resets it. The app now constantly changes while I’m looking at it and is all over the place as if someone is tapping options for me. Nothing is organized and the whole thing is completely unstable now. It has now become a jumbled scrolling mess with useless options as soon as the app opens.

Customers made you. And they can break you.. If the truck stops are going to charge for parking? Put them out of business! Don’t buy from them. Go down the street and park. The fact is they really don’t appreciate you as a customer. Do what ever you have to to decrease there sales. Are they still taking your showers away from you? After a couple days. You drivers earned them and should never lose your shower credits. Unless you have used them. No window cleaner or solution a good share of the time?? No paper towels?? No water at islands? They shut it off. Trash is over flowing. I been there. I say no paying for parking ever !!!!!

Apple wallet please(still) and WiFi credits not shown. Seems such an obvious feature to be implemented. I don’t much care for the 30 seconds(now 20) it takes to launch the app and find my loyalty barcode. I have frequently visited loves when the choice is mine to make specifically for ease of app and barcode. Still visiting loves because they always have free WiFi. I’ll use pilot if I have a WiFi credit but the app doesn’t show WiFi credits anymore. Also breaking the 24 hour credit into 2 12 hour credits would be swell mister.

Terrible Design, Not Intuitive. One can tell that this app was designed by a developer without any input from everyday users. The app is not the least bit intuitive. For instance, on my very first use, I launched the app, then clicked on “fuel”. It listed my rewards membership number followed by three dots. I entered that rewards number at the gas pump and the pump would not accept it. That is because the three trailing dots meant there were additional numbers not showing, yet there was no way to expand the screen or tap on the number to get the full membership number. Very illogical and stupid. That is just one example of the ignorance driven app design. Flying J needs to assemble a user’s group to obtain valuable customer input/feedback. Apps are supposed to work for the customer. With this app, I have to work hard for it. Ridiculous. Back to the drawing board guys!

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Driver. I write a review and no one will read it,...... just like the letter I sent in,.... NO ONE READ IT!

App. App froze after reserving a shower and had to load points at till manually next 3 fuel ups then seemed to straighten out.

App. Can’t load fuel reward points in the app always says there’s an error and then blocks me because it says I’ve reached the limit of tries. End up having to call customer service every time

Crap. Worst version yet. Won’t allow me to reserve a shower. Says I’m already in line for one. What’s the point of having the app of you have to stand in line like the other drivers

Needs improvement. Canadian driver here. Stuck at 1mpg. I had been purposely go to flying j over an alternative cheaper method in hopes to cash in on the increasing ppg program. Does not work in Canada. Most if not all coupons are also for USA side only. May as well remove this Ap for Canadian users. Most functions don’t assist us.

Crashed. App crashed and now won’t let me log in have tried FACEID and manual and just stays stuck on opening login screen

Often problems.. Be nice if this app is working. Often problems with shower reservations and locations. Why i need spend 15min trying get shower and not go just inside?? Waisted time.

Rewards for Canada. Make the bloody rewards valid for canada seems pretty retard they aren’t

Good app. Many handy features but theirs serves are too much down recently. Fix it guys please.

App. In the app the good deals are all for USA not Canada. Wish they would treat all us professional truck driver the same.

Rewards over rated. The number and quality of offers has diminished consistently since the mobile app launched. Loves still the superior driver rewards program. Most annoying is that you have to fuel a minimum of 75 gallons to move up levels. As a Canadian driver the driver rewards levels don’t apply at Canadian Flying J locations. Your stuck at 1 ppg when you fuel in Canada. There is nothing new and exciting about the updated app. Just a name change.

Professional Driver. Pilot Pilot Pilot you always the best I see out there and love you always

App brutal. Worst app out here. God even TA beats pilot flying J app.

Developers. Developers.Shower information not available,please return to previous version.

Bonus snacks. I’ve been told that the bonus coupons for snacks are only valid in the U.S. that sucks!

Shower. 7 hours in line for shower

Many problems. What happens with the map and shower reservation. The application goes very badly

Trash app, get a real developer. Stupid app makes my shower disappear over and over, keeps me placing at the end of the line again and again even after getting code and shower number. Totally defeats the purpose of booking a shower over the app while you still have a book one in the store and wait there

Worst update ever. Can no longer see available showers unless present at the location. Map constantly bugs and doesn’t allow me to browse through. Apo is slow in general.

Was good. Why remove the number of people before me in shower lane? It’s useless now ! SHOWER ISSUE I’M ALWAYS NEXT IN LINE WHEN I OPEN THE APP.

Shower Availability on the App. I cannot see the availability of showers at different locations unless have to be there or have to log out every time. App is super slow even with high specs phone. It’s happening with me since last month and u guys can’t even fix that. No further response in feedback and emails to the developer.

Push for points not valid in Canada. I’ve had to call the last two months in a row because my points don’t increase after I fill. Both times I’ve called they’ve claimed to increase my reward to 4 points per gallon and it shows up on the app, but it only gives me 2/ gallon. They told me they can’t figure the conversion out. I know it’s tough with all this technology! Not feeling the love up here in Canada that’s for sure.

Worst app. Previous version was so easy. New one so bad you can’t even find a simple thing on it. Switch it back to previous version. Can’t give negative stars otherwise it was gonna be like negative 5 star.

App crashes.. The crashes on start up or when open and you go to maps then go back to the app it’s frozen and crashes. Fix this please

Map Problems. When I’m searching for a location hours up the road my map keeps jumping back to my location

App. This app doesn’t work on my iPad anymore.

Reoccurring problems. Pump reader doesn’t read rewards card. Isn’t a bar code on receipt to send then app won’t accept manual data input Can’t book shower on app. Says I’m not within area even though I’m inside the building

Map. The map does not allow me to zoom out! Needs to be fixed.

App Crashes Constantly. Not sure who crashes more this app or a SWIFT Truck.Pretty much useless..Am parked at the pumps and app tells me there is no Pilots near by.

Canadians are second class costumers apparently.. A lot of promos and deals aren’t available in Canada But they will gladly sell you fuel.

Not working when needed.. This App Sucks it’s not working when you need it, it’s just kicking me out of the App, need to view my fuel receipts and it’s not letting me.

A big thank you from a very appreciative Pro Driver. Through this tough times of uncertainty there is one thing I can count on. The fresh clean shower and towels when I reserved a shower. Also food wise and selection has been great and served by very friendly staff. Flying J / Pilot have also been very good at keeping fuel islands neat and tidy, which is great when stepping out of the truck to fuel. Keep it up, you guys! You are the true oasis for us drivers and it is truly appreciated.

Shower availability. Can’t see the showers availability before reaching at the location coz of the new update… so please fix it.

Old fuel receipts. Can’t see old fuel receipts in app.

App does not work. This app is not working at all with iPad

Mobile fueling not working. Every time there’s an update the mobile fueling stop working.

Have points, can’t book shower. indicated a shower couldn’t be booked thru the app, proceeded into store to book shower. Was able to use points even though app was indicating otherwise. Needs fixing.

Slow. The new version is worse. Older app was faster

Response time & screen glitches. The app is like dial up with screen response time. So bad you have to wait 15-30 seconds each time you move the map to look for locations for the app/map to catch up. Along with picking a drop pin location and it blinking up for a second at the bottom of the screen and disappearing. Very behind the times irritating app compared to say LOVES

Crashing now. Recently update makes app crash now can’t open

don’t allow too add missing points. don’t allow too add missing points always just try again the app always crashes and freezes

Crashes. App crashes since last update. Pls get it fixed.

scam. Points are not counted correctly. No points added despite refueling. Our company changed to loves

Doesn’t opens. Freaking app doesn’t opens. Update sucks.

Calgary , Barlow Trail. I pay 20$ a month to constantly hit ‘tap to retry’ 🤬🤬🤬

password resetting problem. please fix the password reset problem. it send the link in email which bring me to app to reset the password but when i fill it it gives error. i did it so many times.

Promotion. Promotions are not valid in Canada. TRULY VALUED CUSTOMER 👎. Not

Shower booking app. Messed up.. won’t let you book it. Literally you have to be by cashier to book it. What’s the the point then?

Nice. Enjoyed driving the country using Flying J & Pilot … great for travellers and fast service on the go 🐲

Always in Lane for shower. App developer! Please sort the shower booking option

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Good company Bad App. You have no idea how frustrating it is as a driver to look for fuel prices, and have to go to apple maps (because the miles shown are always wrong) or whatever other purpose. Come back to the app and have the thing refresh when you had already taken 10-15 minutes looking for the location you’re planning on fueling. .. I have to say the app Has gotten a little better. Still incredibly slow though. Other than that really good company to fuel and accumulate points with 🙌🏼 Would be cool if you guys sold drones and stuff like Love’s❤️ All my points would go there.. 🤭 Showers are always clean. Staff is (for the most part) always in a good helpful mood. I get it we all human. Prices ! 👎🏼 Man the whole country going down the drain. Whatever.. In any other case. Thank you! .. Please fix the app ):

Flying J Review time & date stamped at the bottom. Nothing but your typical give & take relationship here. They give me gas to buy and I buy that gas and take it. It’s simple yet beautiful and I like that in a gas & diesel station. But.... they’re sooo much more than that. Showers for the truckers and every car/truck accessory you can think of. They’ve got to have it here at Flying J or there sister establishments Pilot or Loves.

Fuel reward tracking stopped working after most recent update…. The primary reason that I downloaded the app was the ability to track how much in fuel rewards I’d earned over time. I’m a good Sam club member, and was looking forward to seeing how long it would take for the fuel reward alone to pay for my three year membership. After the most recent update, it stopped tracking the fuel rewards completely, reverting to “save 0.03 a gallon!” And a running total of $0 when to date i had saved $6+ in fuel rewards. Super disappointed that the functionality appears gone.

Super user friendly. This app makes my job so much easier. I can park at a truck stop and reserve a shower and never have to waste anytime inside on the kiosk or worry if there are showers available because it gives me up to minute information at the touch of my finger. I give it 2 thumbs up

Pilot App. Best thing about the pilot app is that I no longer need to enter all the information when fueling at the pump I can do it all from the cab on the app and only enter the 6 digit number into the pump and fueling is so much easier. It’s great when it’s cold raining or windy. Give it a try once and you will never go back that is unless that App is down. Stay Safe Drivers!

App & rewards. Just like that I can do all my fueling needs at the pump and even receive my receipt in my email Acct. Then park my truck go inside and purchase what ever I need and knowing ahead of time my point balance! Plus the double points I get for using my pilot/ flying J app. Then still go to the app and see what free or what deals I can get. Now all this is a winning combination!!!!!!

Terrible! Needs a lot of work!. Have had app for months and has NEVER worked for me despite numerous calls to customer support. For some reason the app has me as a, “professional driver”; I am not. Just a car and occasional RV driver but professional drivers can only, apparently, buy diesel fuel, well I need gasoline but I am unable to access the rewards/discounts for gas, only diesel. I can’t “switch” drivers either. I’ve updated, I’ve reinstalled the app with no luck; app remains useless to me and customer support doesn’t know how to fix. Terrible design and clunky roll out. Find a better software engineer!

Can't register. Won't even let me register an account. Click the email link, follow the instructions via the app .create password that fits the requirements, and get pop up "Error - having trouble communicating with our servers ". You just lost another customer. I tried but you didn't.

App has serious issues. This app needs to be rewritten to work properly. I literally have to delete and reinstall it every day in order to reserve spots or it will just say I have a spot reserved already and can only reserve one spot on the app at a time. Problem is that the previous reservations never go away unless you remove and reinstall the app. It’s faster to wait for slow internet connections and do it online than it is to use the app. Again, this needs to be fixed, or what’s the point of the reserve button.

Horrible. I have tried to register and it says I’m in but when I hit the complete registration button it tries to start the whole process over again. I’ve spent an hour trying to save money on gas and soda. I guess I will just avoid pilot as much as I can in the future. I’m beyond frustrated. If they just priced everything fair to everyone instead of making someone jump through hoops like a dog and pony show they would keep me as a customer. Insane to save 50 cents buying two sodas you have to go through this garbage.

I love it!. The only thing I wish they change is how you make parking reservation. I don’t understand why you have to get out of APP and login into the website every single time even though you already login into the app and put your payment information. It is a time consuming. They should learn from TA/Petro.

Roanoke Tx. Saved our days when daughter moved to Roanoke Tx fo new teaching job. Your parking faculty and all other services were outstanding Since waiting to get into house . We had short notice to move and your facilities for trucks and trailers was outstanding. Your employees were very upbeat and helpful throughout 5 days with You facilities! Thank you.

Too many pay to park and not enough regular parking spaces. Just putting it out there.. I get all my stuff at Loves truck stops generally because they are not as greedy as TA’s and Pilots.. pay to park? Yea.. maybe a few.. but I have been to many of your locations where practically all the spots are pay to park.. and… the regular spots are these spaces that are not open because these mega carrier drivers are on home time and use your truck stop as a terminal.. put your pay to park in your rear.. I personally don’t do ANY business with your establishment due to this aspect of greed

Worked perfect on my 10.5 iPad, absolute garbage on my 12.9. I’ve been driving and stopping at flying j/pilots for about a month now using my 10.5 iPad as my main source of directions and where to stop. I just swapped my 10.5 with my sisters 12.9 and this app no longer functions correctly. I am unable to click on the map locations and bring up the next screen which would show me that locations details, the option to call the flying j is the only one there now and it doesn’t go away even when I don’t have a location chosen. I’d highly recommend testing this app on a 12.9 iPad so you can work out the bugs.

Needs Improvement. Since the update to the new layout of the app, the location is hardly ever accurate, you are unable to see if there are any showers available, you cannot reserve showers from your phone. The only plus about this app is that I’m still able to see my points and can still fuel from the app. Other than that, been having nothing but problems with the new update. I’ve tried to delete and re-download the app and if anything that made it worse.

Horrible, Customer Service Takes Forever to Answer. I never leave reviews, in fact this is my first in the Apple Store. I’m really disappointed. I try to login, but forgot my password, so sent the reset password link to my email where it then told me there was no account under email. Then re-opened app to create an account with my email, and its asking me security questions for that email. How if there’s no account? Why can’t I login? What’s worse is every time I try to call, I’m on hold for AT LEAST 10 minutes, then I just hang up. Every single time. This is horrible! You just lost a customer for your app, Pilot.

glitch. been using the app for a ehile and eorked pretty well but i think after this upgrade it has been closing down on me cant even reserve a shower now cant even see what I have something has to be done about this. I mean I can reserve a shower at the cashiers desk but app is a lot easier and more convenient cause it tells you how many people are in front of you and when you will be next.

Won some, lose some.. This app has improved in some respects, like showers and the wallet, but the location directory needs a re-think. The automatic zoom feature makes it useless. Frustrating. Seemingly unable to link the payment method to the apple wallet, or save the card to my profile for easy future use.

Beware. I have this app for Long time they finally accepted my Visa card first time I did put fuel for $480 activated through the app they build me correctly my next stop was $200 activated pump by the app my next stop was the same day and keep saying card declined then i use my card at the pump and was accepted. Later that day I open my bank app and I noticed they were charge me $500 instead of $200 I called customer service and I’ve been told it’s my bank 😂😂 holding it. after that she said some location maybe hold my money. No more app for me. If you going to use this app just letting you know what you can expect.

Definitely Recommend. Had a little trouble logging in but after some trouble shooting with the developers I was able to. Since then I can say the app has helped me. Even if you only use it to track your points I recommend it. I can say without a doubt the app is very well put together.

When it works. If it’s actually working it’s quite nice makes things simple however that’s when or if. Often times it recognizes no info have to repeat what you put in and many times it malfunctions and does nothing at all. Every single time I go to OKC it stops working and often times for no reason it shuts down at other places.

BOGUS REWARDS. Today I got a notification that I could get a 20 ounce Coke with the purchase of a 20 ounce Coke The original notification showed a Coke Zero and. Coke. When I saved the reward, it showed then showed a Coke and A Diet Coke. I went to the register and showed my Pilot Rewards card and the the reward on the app. I ended up paying for both of the Coke Zeros. The manager wouldn’t over ride the register. I then showed her that Coke Zero was on the original notification but when we went back to the Rewards page the BOGO Coke and Diet Coke were no longer on the Saved Rewards The manager still wouldn’t override register even after seeing that the reward had been redeemed.

Points and parking. It’s easy to navigate the app, but you gotta jump through hoops for some things. First one I’ll state is the parking. What’s the use of the app if you take us to the site outside of the app if needing to reserve a parking spot? We should be able to do it right there in the app. If it can be done with a shower, it can be done with a parking spot. Secondly, the points. I’ve fueled up several times this month so far, and I just found out I’m only on the level one tier because I didn’t activate my “Push for Points”. Why can’t it automatically activate like the Loves app does? I’m here thinking that I’m getting a good amount of points, only to find out NOW I’m getting points accrued. I think that’s a cheap shot at drivers since we spend so much money on fuel as it is. Please fix these issues!!

Updated review. This app has been extremely useful and convenient by keeping documents of recent fuel receipts that can then be easily forwarded to my company by email, I can basically fuel up and roll out when times are tight.. The update was a little sketchy at first, but it looks like things are back to 100%👍🏻

Scammed out of points?. When it works it is ok, but I notice whenever I get close to the 4 points a gallon, mysteriously it starts acting up🧐. Pilot has already been busted once for a points scam, just be honest! I go out of my way to fuel here for the points, then press start fueling and huh, the screen locks up, or won’t go to the card screen, so I fuel on my card and use my rewards card, but STILL DONT get the points because you have to fuel on the card! It makes me question it for sure!

I like the app… but…. I have three suggestions that would make this a perfect app. 1.) Make is possible for me to change/update my email address. Currently it’s nearly impossible to change it and the link the customer service people send doesn’t work- so my email had been writ for years. 2.) When you send the “activate next month early” Notification and I click yes, make it so that fueling actually goes towards the next months fueling totals and points. It’s never actually worked. 3.) Include some kind of audible notification when my shower is ready - so I can hear it and I don’t have to stare at my phone for a hour while I wait for my shower to be ready. Thanks, and I hope that helps!

Needs one more thing. Love the app but to make it 100% useful it would be nice if it told you miles to location when you touch the information icon. The older versions did this but was dropped at some point. Now I have to open maps to see distance and keep going back and forth till I get the one I want. This makes it harder to plan trips.

Needs “contact store” option.. Like other reviewer’s have said this app NEEDS a way to DIRECTLY “contact the store manager” AND a “rate this location” option. When a serious problem comes up there is NO way to report it other than to the manager. But what if the manager IS the problem like in Barstow ca recently. The complaint stops with the offender. THATS NOT COOL!

Useless. I had to call in to the customer service center just to get my card registered. Apparently they had half-registered it in the store and it locked me out. I was most interested in seeing the Pilot locations as I traveled cross-country from Michigan to Washington state. I had a plot me a route and it put me on a ferry boat across Lake Michigan. :-( There did not seem to be any way to change my route to Interstate 80 which is the easiest route to drive. It’s kind of nice that they show fuel prices but if it doesn’t know where I’m going then it’s completely useless

Points and reserving showers. This is a great app but would be absolute better if they add more points to drivers who are consistent on fueling at their stores. Plus I would really appreciate if Pilot/Flying J would fix the app back to where you can put yourself in line or reserve while your still in the truck again. If you can then you need to fix whatever it is that is stopping me from doing so. It’s not my phone or my carrier. I have an iPhone and att so I know it’s the app. I’ll really appreciate the help

Reserve parking card payment. I entered my card information into the app, yet whenever reserving parking I am taken to a web page requiring me to enter my card again! Why can’t this be fixed to provide a quicker option that is more user friendly? After all, time is a factor when looking for parking! The competitor’s app has its own issues, but at least I’m not forced to dig out the card and enter info every time I use their app.

Great decisions!!!. Because of this up lol I stopped fueling at loves, TA and Petro lol.. I like how you can use the app instead of swiping for fuel and it saves the info which is even faster. Also it tells u which pumps are available for fueling . I just wish the app works with every pilot n fj location but unfortunately it doesn’t., overall I love this app and the coupons I get as well can’t forget that

Not Yet!. I haven’t used Pilot J’s app in a very long time. Finally installed this “new” interface, and cannot recall my password. Easy fix❓ Nope❗️ On my iPhone, the “Forgot Password” is right on the “Swipe Up” bar, disabling my being able to select “Forgot Password”. I’ll hold onto the app, for a short while, to see if this is addressed and fixed. ❓Question❓….. Why is it at the Very Bottom of a Screen, when there is Space for it to be in the Middle❓❓ 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️

Not at all 100%. Today’s deal is dew Tuesday. I saved the deal and it clearly states or Pepsi. Well I bought 2 Pepsi zeros and paid the full price. I didn’t get the deal. Another time I figured double points? Why not I’ll but fuel with the app. Everything worked this time(which isn’t always true) and a big fat 0 points added to my card. None! Receipt showed my card was accepted but no points. Been disappointed a few times with this app. Definitely not the best app on the interstate.

Mobile fueling through app. I’m having an issue with the mobile app. All information is in the app that’s needed. It will not let me fuel up using the app. I’ve downloaded the new version of the app. I will contact you to remedy this small problem. I don’t use the Pilot/FlyingJ rewards card because I want to use the mobile fueling. This has been going on for three weeks. I was hoping it would fix itself but to no avail.

Very Happy Customer!. I love the app!!! Pilot/Flying J is the only truck stop that offers truck drivers the ability to jump on there and reserve a prime parking spot, in advance! For really cheap too! (less than 20 bucks!). Which is amazing!! There’s nothing worse than not knowing where your going to park for the night, especially if your stuck on a late dispatch! Thank you!!!

Pay for parking. All of a sudden “pay for parking” has taken over at PFJ locations all over the US. Is this just another example of Corporate greed aimed at Truck drivers ? Are they in such financial distress, that we have to pay for parking, on top of $15. Showers and store merchandise that is 20% above other retail outlets ? There is no longer any incentive to stop at a PFJ ( Pretty Funny Joke ).

Needs consistency. I am a trucker I use the app daily for showers and fuel. Every now and then the app starts acting crazy and won’t let me log in, add fuel card, or reserve a parking spot. This morning for instance I log in and it keeps logging me out telling me to reset my password and every time I reset it and try to log in it kicks me out of the app and have to do it again. It’s 4:30 am this is not how I want to start my morning. Get it together.

I actually liked this app until.... They changed the app to not allow you to start fueling at the pump using the app and your fuel cards. Now you have to use some other form of payment to load money into the app before you can fuel. It's stupid. What's the point of having my fuel cards saved in the app if I can't use them? Why would I want to add my own money into the app to pay for fuel when I should be using the company fleet card? The whole thing is a terrible idea and whoever came up with it should be demoted to cleaning toilets.

Stores. I typically only buy fuel from pilot/flying J! I don’t really understand why some of the stores are in immaculate condition (I’m not referring to the new stores), and some of the stores are extremely nasty! You would think as large as pilot/flying J is they would be able to get control over their employees! I started buying fuel other places because of the establishments are getting trashier by the day! I don’t even get started on the parking lots the ghetto is nicer than some of their parking lots! I’ve said all I need to say

Underwhelming. 1st off I’ve had a Red #1 alert for at least 6 months. I’ve been through the entire app and there’s no lingering notification. It’s stayed there through numerous updates and deleting and reinstalling the app. Secondly there needs to be a way to rate each location on different things such as cleanliness,parking,etc... and leave reviews. As far as function I haven’t had any problems that weren’t easily fixed, it just seems lacking in content.

Pay parking. Today in Trucking it is difficult to find a place to park at certain times of the day or night. That is why I appreciate that Pilot has the pay parking option. This helps for those people that unavoidably come in at later times. Otherwise I would not be able to find a parking spot. It removes the stress or worry. I do think, however, that some locations need to do a better job with repairing their parking lots. Thanks

Issues now. The app worked good last couple years I’ve used it. Last month or 2 I’ve had nothing but problems when trying to get showers. Used to tell me how many were in line. If any were Open. Etc. now when I open the app it says waiting in line. Doesn’t give me a guest number or anything. I go into the truck stop and there’s no line for showers. Deleting the app and re downloading it again to see if it works. But it’s ridiculous.

Not bad.... when it works.. In the last three versions of this app I have been plagued with a ‘unable to retrieve account information’ pop up with either logout or retry. Retrying never does any good. Almost always this error goes away after updating the app. That’s poor wording on the error message. It’s also sloppy coding on app in that it must seek an external data source to open. -2 Truckers (for whom this app is intended) often go places with no access to Internet even in this day and age. Not having an offline mode is a serious handicap. -1 The marking nonsense and sales based notifications I can deal with though they are on the excessive side. -1 All in all, this app is decent if you never leave the big cities. A more robust offline mode that doesn’t nuke your login (yet another bloody password to remember) would cure my first two gripes.

App not working. I’ve always used the app to pump up check for deals and buy drinks or coffee but it’s been over a week and it hasn’t let me log in. Like the previous reviews say I deleted it and installed it but still doesn’t work. Fix it! I would of gave it 5 stars I’ll give it 5 when the issue has been solved.

Improve the app. I really like the app. I like the shower reservation that is on the app. I wish I could see how many showers are available at a given truck stop, before I get in the parking lot. That availability should be put back.. Stop taking away the 5 points per gallon. It should be left on a permanent basis. It seems the PFJ Corporate folks don’t want to allow drivers to accumulate points in a productive way..

Location bugged. Location tracking for mobile fueling is bugged at a few locations where the pumps are showing up to a quarter mile away from the store. Example of this would be at pilot store #1175 Cordes Lakes AZ sitting at the pump app says I’m too far away to start mobile fueling, on the map the icon showing the store location is not even on the correct lot and set out by the main road not the store itself causing the app to not work at this location.

Great app, except……. The app works great and has nice features except that if you’re trying to plan ahead to take a shower. You have to be on property to see how many showers are available. The Loves travel stores app has this feature, where you can see how many showers are available even if you’re hundreds of miles away. The pilot flying j app use to be able to do this but changed it for some reason. Hopefully they add it back on there.

Developers. Coming from a truck driver we appreciate how well this app works. However, one of the last updates you took out the function of being able to view the shower queue of any location. When we’re traveling for days, weeks and some months on end we utilize this feature for planning our stops. Sometimes there’s two locations on each side of the interstate and we use that feature to pick which one is going to be quicker. Please put it back.

You guys work hard for us!. I am a new driver and Pilot has been my home away from home so to speak. I would like to see more home style meals prepared and some of your lots bigger, but overall you guys do a very good job at making us feel at home. Thanks and I’ll be seeing you guys sooner than later 😊