Fifth Third Mobile Banking App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Mixed emotions. Ever since this new look that the app got I haven’t been too happy with it. First of all I can’t get notifications sent to me. They only show up in the app. I have tried seeing if there is something different in the setting but everything seems fine. I even talked to someone at my local Fifth Third Bank and they said I need to talk to someone in I.T. Second I had an old account that I no longer use, and it can’t get removed which is more like an eye sore when I open the app up, I also brought that up to someone at the bank and said it will go away on it own (which obviously it hasn’t). Third the app keeps crashing and sometimes I can’t open the app up.

Terrible service. This new & updated app is useless! The confirmation text has not worked for two weeks. When I get verification by phone it just goes to spinning wheels while it tries to sync. Have to use web site & get verification by phone. Then would not accept transfer of funds so had to do it by phone! What is the point of having this useless app! I am looking for a new bank that knows what they are doing. Customer service is useless as they try to convince me that my phone carrier is the problem. I get all other texts so I think not! My frustration has become overwhelming! Would not recommend under any circumstances! Too bad they don’t allow 1/4 stars just for existence! At this point I have decided to change banks. There is no point of banking with a facility that does not have a working app. The only way I can check my accounts is to use the web site & that requires a phone call every single time for identity verification!! If I use the app it allows me to verify my identity by phone, then goes into a spinning wheel mode of synching. The synching never stops! Way too much aggravation for me & way too long to continue to wait for a fix. I want to check my accounts daily & do not need to be upset on a daily basis!

Not Happy. I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Before let you know available balance after ANY transaction… Login is buggy, but you must log in if you want to see your balance. However, new app is a bit more detailed that before.. but Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay move money between accounts or pay bills. Please please bring back the old app!! It was much easier to navigate!!!

Terrible Update. Bring back the old 5/3 Banking App software. This new update is terribly slow. There is a massive delay in the bank’s system to account for transaction. I have continuously gotten overdraft charges when I’ve had enough money in my accounts because the Bank’s software doesn’t recognize me shifting money to cover costs. With the previous app software, I use to be able to quickly check my balances in a Widget on my home screen & within the login of the app. Instead I have to go to the app and manually type in my password since Face ID doesn’t work. Lastly, my summaries of transaction histories do not update until several days later, not within the day anymore. These lags delaying both the efforts of myself & the bank to accurately calculate my expenditures & budgeting. I love the bank, hate the software on the app. Please fix these issues.

“We’re a bank and not going to budge”. I’ve been with Fifth Third for 18 years with my small charity. When mobile deposit started some years ago, it was very helpful. Mobile deposit became even more helpful when I moved to Louisiana in 2020. I received an email in 2023 that I thought said that my daily limit had been raised to 15,000. When I open my mobile app the home page says I can deposit up to $15,000. When I attempted to deposit a $10,000 check, I was told that the total amount I could deposit was 7500 for the day and 15,000 for the month. I called and asked for a policy reason and basically was given the standard bank runaround of “we are a conservative bank with a risk reward valuation, blah blah blah’s, and we’re not going to budge “. So now I have to overnight this check and all the risk is mine and the organization that presented the check. I get the impression that if you’re not a local Kentucky blueblood, they really don’t care what you do. I always had good interactions with Fifth Third Bank personnel when I lived in Kentucky. That was a major reason I have been a customer for 18 years. It’s a hassle to get board approval and all signatures necessary for a new account, but I think we may need to do that moving forward.

New changes suggestion. I enjoy the new updated look of 5/3 checking account. However, I wonder why has it never crossed the developer’s minds to be able to let clients *create* different folders/tabs within the account for various spendings. For instance, the current layout shows how much balance is in my account and the spendings here and there in big box, but I wish there was an option to manage and make couple of new tabs to transfer some money into that folder to, perhaps, pay necessary bills. Second folder to allocate the money into the “emergency funds” and the third folder would be like spending on miscellaneous items. Of course, clients should be given freedom on how many tabs they want to create. This would be such a helpful addition to the checking account and a huge advantage overall to the clients. That way it wouldn’t be necessary to create external checking accounts for the stated reasons above. I am not even sure if this review will ever reach the whoever is responsible reading the reviews and further making changes based on them. Though hopefully it will reach somebody and that would be great.

Best online banking ap I’ve seen. I’ve banked at 5/3 for years and we began using their online banking and the app years ago as soon as they were available. I can honestly say it is the easiest, most user intuitive banking app I’ve seen. I have to use a different one for a work account and it’s very clunky and awkward compared to this. I help my mom with her online banking and her bank’s app is also less user friendly than this one. This is one of the few apps of ANY kind that I use regularly - every day- where every update has actually improved usability and made things like instant transfer between accounts easy and fast. Try 5/3 and use this app- I think you would be glad you did.

Fairborn 5/3. Our local 5/3 bank is very nice. There is only one facility now for our town but the same folks work there. We transferred our mortgage to 5/3 years ago. When the grandchildren were born Grampa opened their accounts and weekly would make a deposit. When they were very young they would walk up to our neighborhood 5/3 and together they’d make deposits into their acct’s. Grampa withdrew monies to purchase our Grandson’s first car, at 16. Now, our Grandson is 18 and preparing to Graduate. Grampa will be passing that account over to him for his graduation gift. Our Granddaughter still has years to go to enjoy the same benefits of love from her Grandparents. We’ve been able to see a lot of the same people behind the counter for all of these years and that speaks volumes, right?!?

This version is HORRIBLE. I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it's now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

Slow, doesn’t connect, very inconvenient app to use now. I’m not a fan of the updates of this app at all. Ever since it was updated it has been so much slower, takes forever to connect, log in, etc. I use the Every Dollar app to connect my account transactions and fifth thirds mobile app has by far been the most inconvenient and frustrating connecting to this. I also have a Chase account, and connecting this account literally took 10 seconds and I only had to do it one time. Fifth thirds app has 5 steps to go through that takes minutes between each because it takes for ever to load each prompt, and it disconnects EVERY DAY and therefore have to reconnect each time I log into the every dollar app in order to update my current transactions. I’m honestly so fed up with this mobile app that I’m considering leaving Fifth Third as a whole because it’s so inconvenient. Please make significant improvements to the speed and connectivity between other apps or you will see all your customers leaving for more user friendly and fast mobile checking apps.

5/3 banking app. I find this app to be confusing and time consuming. It’s not streamlined enough and you have to go to too many pages and steps to accomplish your task. I don’t like that when sending payments, it’s not reflected in the account balance until transactions are completed on the other end which in some cases takes weeks. This can cause overdrafts and duplicate payments because it’s not shown on main page as pending. I use this app to manage my parents finances. I myself use a different bank and app for my own finances which is much more streamlined. My Daughter uses 5/3 as well for her finances and has overdrawn her account in the past because the balance on her checking shown as available didn’t reflect payments she had sent out . This gets to be especially frustrating when the person that are being sent payment to don’t cash on their end in a timely manner.

Terrible. I’d give ZERO stars if I could. I share an account with my elderly mother but I am the one who tells her what’s going on with her account since she doesn’t understand online banking or new style of banking. With that said, all her bills are autopay but she does write checks. If it’s not an electronic check (eg grocery store) I have no idea now who she has written them to because the TERRIBLE UPDATES do not allow it on the app. When I asked customer service how to see this info like I could on the old version I was told I had to use computer. I politely said isn’t that defeating the purpose of having an app? The reply was you now need to look on your computer. Also when using the computer to look at these checks to keep her account balanced, I have to get a pin through text for each check I need to see, once again defeating streamline banking! This “new” version is by far the worse banking app I’ve ever used!

Security questions bug - white screen on iPhone. This application used to work quite well for me. I tried logging in yesterday and today and he asked me to update my security questions. As another reviewer had said, question one and question two go just fine, but after entering the answer for question two, the screen on my iPhone X goes blank and white, with no ability to bring back the questions or enter any more information. It’s essentially locked at that point and the only way to get out is to log off. When I logon after logging off, the same thing happens all over again. I have tried this with the phone vertically, the phone horizontally, and tried answering the questions in different orders, but the same thing always happens after answering a second question. Resetting the phone and the app don't help.

Better now. This app is really very easy to use. My big issue was being stuck to drive to bigger town to deposit my second check of the month from NC because it was too large to deposit via app on my phone. When I opened the app to deposit a check two weeks ago I discovered I can now do both checks without going over the limit. Shortly after opening the account last year the small facility in the town my husband drives thru every day-CLOSED! That forced me to the larger town to make the deposit of the second check. Thanks for expanding the app deposit limit. During the whole pandemic-getting out in public is not something I can do easily-not for reasons you think-I am highly allergic to alcohol in hand sanitizer. So going into buildings around people using it-is not a risk I am always willing to take. I literally cannot breathe anywhere near the stuff when people are using or recently have used it. Thanks for expanding the deposit limit!

Update 4.0 is Horrible. Please bring back the older layout. The font sizes are too big and can’t be adjusted causing overlap of info on multiple lines (I tried adjusting via settings on phone but app font won’t change), the three balance views went away so I don’t know if my balance shown is with or without pending items (can’t track live spending this way) and scrolling of pending and processed items only shows a few lines and you have to click into a different screen (that doesn’t show the balances) to see beyond that. Before scrolling was more continuous. Updates are NOT user friendly. Not sure why there was a need to update an app that worked and looked fantastic pre 4.0. Very disappointed in the new version.

Best Website & Online Bank & In Person @ Branch. Have been w/53 for 22 yrs - rich & poorer. When we retired - we were very comfortable financially - however health issues arose beyond our control & MEDICARE has become a member of the Wall Street Club where it is “PROFIT” 1st - “PATIENT CARE” for SENIORS - Bare Minimum - when in the hospital - put on a symbolic conveyor belt & discharged ASAP; home healthcare LIMITED & patient has to pay for ALL medical equipment & supplies out of their pocket & some of the services along w/continuing rising premiums, co-pays & prescriptions. We have been FORCED into bankruptcy & it is SHAMEFUL to us as we always paid every debt in full. We do not live large or an opulent lifestyle. 5/3 has been good to us; and a bank is always wanting PROFIT & caters to those who have wealth - which we experienced. However 5/3 differs from other banks in that they will FLEX w/long-term customers who lost all their assets, savings, etc. , due to unforeseen circumstances beyond their control. 5/3 lives up to their reputation in customer service & their online banking is the BEST compared to others. It is easy to navigate & use. Will stick w/Fifth-Third forever as the have with us. We will recover financially in time & rebuild our financial reputation.

DO NOT DEPOIT CHECKS. It has been twice now that I have deposited a check (only cause it’s after hours and cannot make it to the branch) and it places a hold on my account for 2 WEEKS. The only reason I use the mobile deposit is when I need my money sooner than waiting for the next day to go the branch and waiting for the following day for my funds to be available. I do not see the logic as to placing a hold on my money for 2 weeks when the mobile deposit’s purpose is to help you deposit when you can’t make it to the bank. I have been receiving the exact same amount of money from the same company every 2 weeks for a year now it should not be “suspicious activity” for me to deposit it my check from my phone. I will be going back to the branch on Monday to look at options or completely closing this account. I have kids and bills that aren’t going to wait 2 weeks for you to clear a check, if mobile depositing from the app is not safe THEN TAKE IT OFF THE APP.

Zelle doesn’t work and keeps crashing! Horrible bank!. It has been very frustrating and I have been dealing with this for over a month now. I went into a branch thinking they can help me because I had accidentally sent money into my 5th 3rd account instead of another bank account. I had to manually withdraw the money to deposit it at my other bank. On top of that, the branch manager said that there was nothing they can do and that I need to call them next time it happens so he can see what’s going on. So basically he dismissed me. What kind of customer service do you call that!? I recently called the branch and a rep from another branch was helping that day and told me this should’ve been taken care of a month ago. She now escalated it to cooperate and they are trying to help me but still no resolution. I think this app needs to be fixed because it seems that I can use Zelle online, but not on the app. I have an iPhone XR and the iOS is up to date. Also after logging in the first time, I sent up Face ID in the security setting, but I have to constantly either type out my password or manually hit the “face ID” icon when logging in. This should happen automatically. Very very frustrating. This needs to be fixed ASAP!

Update removed a great feature. This new update made the UI look cleaner, however there are two things I miss about the old version. Firstly, on the previous version it was a lot quicker and easier to transfer funds between multiple accounts. I believe the feature was referred to as “quick transfer” now you have to go through multiple tabs, I understand that this may help older people since it walks you through it and ask are you sure like 10 times, however if this was something you could enable in account settings so that it had to be turned on or something I would greatly appreciate it. Secondly, there is no dark mode option that I can find. The new UI is clean but I am a fan of dark mode options and the UI being white is extremely bright and kinda gives me a headache.

Avoid this bank like the plague. Do yourself a favor and avoid this bank at all costs. No one at any of their branches has any idea what’s going on and you have to go through countless customer service reps in the bank end to get any sort of information. They will hold your funds for an entire week and basically strip you naked for your private information to verify your funds, but they won’t tell you what documents they need until you breath down their neck every single day while you’re on the phone with them. Don’t even bother opening a business account with them either. They’ll hold those funds too, and then once the hold is lifted your funds are held AGAIN in a 30 day new account probationary period. So if you got people to pay, tell them they’ll have to wait a month and half to see any money because this bank of rotten roaches can’t seem to pull their heads out of their rears long enough to give you any information that’s actually important. The bank is worthless, their staff is lazy and worthless, and their higher ups are all just a bunch of worthless crooks. File as many complaints to the proper authorities to get this bank shut down as soon as possible.

**Fixed** Clunky And a bit frustrating. Clunky and a bit frustrating. I only use it for an auto loan since 5/3 doesn’t play well with the prism bill pay. When I go to pay, the due date of the loan is nowhere to be found without opening the statement. That’s kind of simple vital info that should be front and center. Just needs some polishing. Also, when going to pay, I have to remember the exact payment amount since it doesn’t auto fill the monthly payment amount or even show it on the screen where I type in the amount. These are simple but important things. Overall everything works but could use some refining for customer experience. UPDATE: It looks like a couple concerns have been addressed in an app update. When paying the loan, the due date now shows and there is an option to select regular monthly payment amount. Great job guys!

New November 2022 version is garbage!. I have been a loyal fifth third customer for years and a big fan of their app. I check it multiple times a day and have several accounts. This latest version is crap. There is reduced functionality and the white background literally hurts my eyes. The only redeeming quality is that it is so bad. There must be lots of complaints already and hopefully it will change soon. If it doesn’t, I will certainly change my accounts to a different bank with a better app. Quite frankly, every other banking app has got to be better than this one. Total fail, somebody should probably be fired for having suggested such a Garbage update at all.

The old app was better. The update to a “more modern navigation and feel” is no improvement. The old interface was simple and straight forward. The total account balance, total pending transactions, and total available balance was always shown at the top of the page for the account you were viewing for clarity. Red/Green colors were used to easily differentiate between debits and credits to the account. Everything is larger and white-washed now so it more difficult to view information for all accounts on one screen. Viewing check numbers is now more difficult as you must tap, tap, tap, tap to finally see the image of the check. Logging in is clunky and slow. There is no longer a “quick view” for account balances either. I don’t know who pushed for a visual update but there was no improvement.

Horrible redesign no more Access Card. Echoing everyone else's sentiments - the new update makes me actively hate the experience. the quick balance glance & widget is gone, which i use(d) multiple times daily. the face id is wonky & automatically deactivates it after one failed attempt, which seems to happen extremely often now. it's not aesthetically pleasing, which isn't the biggest deal, but i went from absolutely loving this bank i've been working with to it literally lowering the quality of my daily life experience. edit: for those wondering why they can't see their Access card anymore - it's being discontinued early 2023. another slap in the face. it's a shame, bc otherwise ive had good experience with their bank. edit: face unlock glitch - after you unlock & get your green check, if you look away until the home page pops up, the facial recognition messes up & doesn't read it. horrible horrible

Update is User UNfriendly Hot Mess!. I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The ‘at a glance now’ widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it’s now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn’t broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

New App. Launch Nov. 2022 not so good!. Got an email about the new app a few days ago. Downloaded the new app and was surprised to see that our 360 card account was not visible. Used the question prompt and got an answer right away! 360 card accounts are not available at this time! Now, I have to get on the computer to transfer money to it. Used to be as easy as going into savings or checking to put money on the 360 card when needed shopping. The function of seeing an actual check image is gone. Wish I can download the old app and scrap the new one. Someone had a great idea of making the app work faster, but didn’t take into consideration the features made it useful in the past. Hope the developers can get it together. Because I really like fifth third bank!

New app issues. The functions of the app are still good. I like all the stuff I can do through the app. However, there are features I like that I now have to go on the website to view that the app doesn’t offer anymore. I like seeing my transactions in red and green so I can easily see deposits and withdraws. Everything is just black in the app now and it all blends together. If the transaction is a check the app simply says “check”. There is no check number even when you click on transaction details. Sometimes I write more than one check for the same amount to different people. I don’t know which check has cleared unless I go on the website. Another weird thing is that my paycheck is labeled wrong. I work for UPS and the website says United Parcel Payroll which is correct. The app says regular salary from the UPS Store. I don’t work for the UPS Store, that’s a separate franchise all together.

Slow and confusing. App is pretty bad. Every action takes a solid 1-2 seconds of loading and you’re often met with some error about content not loaded or whatever when there’s nothing to be shown. For example, the transaction history page throws errors if you don’t have a checking/savings account because there’s no payee accounts. Also why is transaction history only available from the “Move Money” button on the home page but not the account overview page where you have a “Make a Payment” button? Makes no sense. The app also gives you zero indication if you already have a scheduled transfer anywhere on the “Make a Payment” screen. At least highlight the day on the calendar to show me when the due date is! You’re making zero effort in showing me the information you already have available to you, app. And don’t even get me started on the stupid limitation where you can’t do recurring payments from external accounts.

Nice work!. The app is great. It’s ease of check deposits has made me literally switch from depositing to my Chase account to my 5/3 account. Suggestions: I’d like it if Face ID kicked in immediately when I open the app instead of having to tap the button. Also, I’d like to see interest info on loans under Summary. Apple Watch integration would be fancy. Also, maybe some photos included in the designs would spruce things up. The app is amazing as far as functionality goes, but leaves a bit to be desired on aesthetics. P.S. I am in the software development industry and understand how annoying it can be to receive trivial requests... but the app is honestly so solid that I can’t think of anything else to provide in my feedback. Keep up the good work!

The latest version (4) is terrible.. I have been banking with 5/3 for over 20 years and have been using the mobile app for the past 12 years. The latest version of this app is a completely awful experience. There is less functionality and much longer load times than the previous versions. The quick transfer feature: gone. Check images: gone. Why? I just attempted a mobile deposit for the first time on this new version. When I tapped on the text box to enter the amount, the numeric key pad appeared in an elongated vertical format on the left side of the screen blocking the the actual text box. Rotating the device resulted in no change. The bugs didn’t stop there. Every keystroke I made, no matter which number I was trying to input, resulted in a zero. I very well cannot complete the deposit if all I can input for the amount is $0. Please get this abomination of an app fixed or revert back to the vastly superior older version. I have been patient, giving them time to work out the kinks but absolutely nothing has changed since version 4 was released.

Take your chances. This is the first time ever I’ve felt like addressing and ongoing problem with this app. As far as banking with fifth third I’ve had my fair share of ups and downs as with any bank but this app is just unreliable at best. During the day time it works as it should, access to your bank account when necessary but during the night time, specifically during 3-4am you get the technical difficulties message and a number to call for customer service which isn’t a 24 hr accessible line to begin with and then between 4-5am you get the message banner with the spiel of the app being down due to routine maintenance which (pardon my ignorance) is such an inconvenience to those that work night shift and need to maybe make a transfer or just an update. For a bank that brags about how much more it does for its customers “166%” more is laughable. I’m not talking bad about the bank but this app’s reliability. You’re better off just using your phones browser rather than using up space since it’s literally the same just not as sophisticated.

Overall Satisfied. The first time I started using 5/3 was when they made banking and in person transactions available at times that I had free to consult and do business with them. Back then I was working two jobs and going to school. Only times that I had free were after or extended hours and some weekends. 5/3 was the only bank in the area that offered a service that alined with back then my current life situation. Years have passed now and although some of the locations have closed they still offer a large footprint in the area and remain that person to person relations always offering help and support. The digital world has changed many things and yet I think 5/3 has done well in navigating these seas by offering solid and user friendly cross platform apps along with keeping that traditional and most important part, the in person humanly approach available when needed. They must know how to hire too because in all my years I never met an employee who wasn’t kind and professional. Thank you guys. - Bryan

Was great not they ruined it... This app up until the last few months when they did the total overhaul was a 5 star app! Since then they have taken away valuable features and have made finding info much harder in the name of a shiny new look. Before you were able to see every transaction you have ever made by scrolling and it would keep loading, now you need to say load more. A huge feature that is now missing it being able to see easily your current balance with everything pending subtracted or added to it, now I have no clue what the number is since they don’t say. You used to be able to see everything you needed on the Home Screen but now it’s clicks away. They also made transferring money from one account to another much more complicated. Please fix these items or release an original version for people to use, this new version is a major downgrade from what it was a few months ago.

Do NOT recommend banking here!. I DO NOT recommend banking with this bank at all along with using this app. You will have an unreal amount of fraud hit your account at some point in time of banking with this godforsaken company and they will NOT do anything to help you in any sort of way when it happens other then continue to charge your account for things that wasn’t you nor put a stop to any transactions even when they’re in a different state and has proof on the app that this obviously isn’t me, they still will not help you or sort things out under any circumstances! Unless you have a ungodly amount of money in their bank they don’t want anything to do with you. I have been going around with this bank/app since 2020 to fix the fraud on my account which is a shame because I’ve been with this company since 2016 and over the last few years the bank and app hasn’t really gone down hill. It’s early 2022 and I still haven’t got nowhere on this app or with the company . They have caused my account such issues on this app it has messed up me getting my tax return for 2022 and so much more. No one will help you! And that goes for the chat on the app and calling them. This is a VERY mess bank and app. Save yourself the trouble and bank elsewhere. There is much better banks and banking apps out there.

Great bank, great App. I haven’t had any problems with the bank or the app and am happy with the service. When you go in the bankers are there to help and give informative advise. I’ve been with Fifth Third for 4 years. I am working part time, going to school, and have 2 kids. I love that they give you a few times to wave fees if you go into over draft by mistake and you don’t get charged fees if it’s less than $5. I also love the early access option if you’re in a bind and need to borrow some money, you can and they will automatically take the payment out of the next automatic checking. I am strict about having my bills paid off in time, in full so I can build my credit and I am very happy that the bank is there for you if you need the help! I definitely will be continuing with them for the long term future!

This app is terrible. I use this app to pay my auto loan. My first issue, there is no where obvious to see my loan’s payment due date. I have to go through several screens/steps to be able to view the due date. My second issue, once i submit a payment there is absolutely no confirmation that the payment went though. I don’t get a message on the screen saying “thank you for your payment” or “payment successful”, no confirmation email, no text, and nothing showing a pending payment transaction. So i basically have to wait 2 business days and check the balance to see if the payment went through. My third issue, there is nowhere to view any loan documents. I would like to be able to see me interest rate, remaining payments, total amount paid etc. There is a loan documents tab but when i click it nothing comes up. These are all basic things that all of my other loan apps have, and the payment process is very annoying having to hope the payment went through, someone really needs to look into this…

New app terrible. I have been with fifth third bank for over 20 yrs. I love the bank. They have fantastic security for accounts and always catch if your account has been hacked for the bank itself I give above five stars. But for this new app I have to give it 1star. It does not keep track and up to date with your transactions. I am always getting over drawn messages and paying for over drawn fees. The old app I never had a problem I could trust what the app said I had in my account. Never overdrew or worried about it. This app it tells me I have a certain amount then two days later I’m over drawn!! I hate the new update they did, it dosent work and is not accurate!! I want the old app back at least it kept your account up to date. And you could trust what it said you had in it. I also don’t like how you can’t pull down from the corner of the app to see the amounts that your accounts have at a quick glance. I really wish fifth third would have left the old app alone. As the old saying goes if it ain’t broke don’t fix it !!!

Confusing Mobil App. I thought I was done with my deposit when I deposited a check on December 22nd after pictures of both sides were successful. A notification came up that the funds would be available right away for a $10 fee or the next day free of charge. There were no instructions to make a selection so I thought my deposit was done. There was no prompt when I was leaving that my deposit had not been completed. Every day I am getting notices that my available balance is low and my check has not cleared my bank. I called today to follow up and was told that no deposit was made and that I should try it again. The rep said my pictures probably weren’t good. Why would I get a check mark that the pictures were successful. Your app needs to include some basic instructions like “please choose one of these options” instead of allowing me to assume that was just information for me to have. I wasted 6 days waiting only to find out that I didn’t finish making the deposit. This has been extremely stressful and frustrating.

First time from a new mobile device. My husband was trying to deposit a check from his iPhone for the first time. After registering the phone we proceeded to take the pictures of the check and press submit. We got a message that there was a problem and a phone number to call. We tried doing it again just to be sure and then called the number. After a short wait and speaking to a rep we were told to just try it again that we were trying to make an immediate deposit and it wouldn’t allow it. We tried it again and got the same message we called again and this time was told why don’t we go to an ATM or try it again we refused and were connected to Internet support. The rep there said that we had a very high score on our account and wait for it to cool down for 24to 48 hrs.. Just to try it out I took my phone and made the deposit with no problem. I made this with my user ID. So what is the real answer?

Needs improvement.. Too complicated, and too many steps to pay my Fifth Third credit card on the app. It takes too long for the payment on the credit card to process although it’s within the same Fifth Third bank. Also why is there still a fee, the transfer money to my external accounts accounts? It seems that there is a block between fifth third and my Citibank accounts. I used to be able to see transactions between the two banks from Citibank’s app by linking the two accounts but it has been blocked for over 35 days I really don’t like this app. I just found out that the only way I could see the real time interest rates on my money market account is to check the previous months statements. why can’t that number be listed in the account details. For the CDs, there is no listing of the amount earned each month. You have to write down the total account balance at the end of each month and do the math yourself.

Terrible bank. I simply make a check deposit from my home owners insurance company (progressive) and had my existing money in my account blocked, my online access blocked, my debit card cancelled and letters stating my account will be closed the very next day after the deposit. I call to see what was wrong and got connected with someone from India that I could not understand. I was told that I had to prove the check was valid. How in the world do I prove that? How is that my responsibility to prove it’s a valid check? Doesnt that happen when the check is presented to the issuing institution? These issues have not been taken care of nine days later. I still cannot use my debit card. I have lost money and valuable time dealing with all of this and all I got was an apology. That doesn’t balance out the money I have lost with fees I have been charged etc. Also I have had cash deposits in atm’s taken without credit given not once but two times in the past year. The last time with a brand new atm machine. Both times finally got straight within a month but what a hassle. I have had my account for almost 20 years, I am 57 years old and I have never even heard of something like this happening. I’m still astonished.

This thing is frustrating.. For an app that is meant to make banking easier and more convenient, it does quite the opposite for me. No exaggerations here: every other time I’m out and need to put money on my card in order to pay for something, I receive a message saying “We are currently experiencing technical issues. For assistance, call Customer Service”. I’ve grown so tired of seeing this message. This app is hardly functional for me and I’d love to know why. From a visual and interactive standpoint, the app is great, meaning that, if I can actually log in to USE the app, working with it is easy and intuitive. There’s good design here which deserves praise. It’s the back end that needs work, and needs it desperately. I find myself unable to access my funds so frequently that it has me considering other banks with more efficient tools like this one. Moral of the story: don’t rely on this thing as your only way to access your money.

Disappointing update. UPDATE: Nothing from my last review has been fixed, and now the balance and transactions are out of sync. It’s showing my balance as if my paycheck has been deposited, but my paycheck isn’t listed in transactions. Now I’m scared to ever trust my balance, which makes this app absolutely worthless. LATE 2022 REVIEW: This app has killed so much functionality. It used to show green for deposits and red for money spent, and now it’s all one color with nothing really to indicate what’s a deposit or expense at a quick glance. It no longer shows you the breakdown of previous balance, pending transactions and available balance. Not a fan of the giant font, either; now I can only see five transactions at a time where before I could see 10 or more. You also made the savings goals pointless. It’s still there, but no where does my savings balance show me the goals balance until I actually go in to transfer more money. My savings balance shows my total rather than my total minus what I have designated for something special. Overall, this is incredibly disappointing. ORIGINAL REVIEW: Thank you for this update! It's so much more helpful now that you can see WHO your debit card transactions went to, rather than just the fact that you had a debit card transaction. Overall much cleaner and easier to use.

Version 4 is a massive letdown. Version 4 introduced a newly designed modern ‘card’ UI to the app. However, version 4 is a giant step backwards in terms of performance and usability. The experience of using the native app is now immeasurably worse than versions prior to 4. Loading times take noticeably longer. Specific account information is now missing. Small details were apparently missed in the QA process (like static search bar text bleeding into the search icon). All in all it feels like the people in charge of the mobile app roadmap have no business being in that position. This is sad because using versions prior to 4 were truly a great user experience. We live in a mobile first world, and my hope is that the fifth third mobile app team can turn this around, but the sheer fact that version 4 was released into Production gives me little hope of the app getting any better. I will be using the mobile web version from now on. Do better fifth third.

It was the personal banker that made easy and engaging!. OK, so I received a postcard offer a day earlier with a really decent interest rate and decided to check out the local branch. Upon entering, they asked me “do I have an appointment?”, which I responded no and I asked, is that necessary? She said “oh absolutely not… within a minute was introduced to Ismael Pierre, a personal banker. What a breath of fresh air, we had a really engaging conversation, and I immediately decided to deposit I really decent amount of money into a money account he set up for me immediately, that gives me immediate access to my $$ as needed. NO Lock in period! I even had a question today and he took my call and resolved my problem in less than a minute! I could tell this is going to be a personal relationship I have with a banker, which very rarely happens any longer. Kudos to 5/3 for hiring such a qualified and personable banker!

Conjoining banks. I had a very hard time linking my fifth third account to a different bank so I didn’t have to go to separate apps to make payments. It took multiple days for them to send a few Pennies to my other account in order to verify authentication. After that I had to log back into original account and type in the exact amount they sent before a certain amount of time. Surely there is a better way of linking bank accounts together. It’s hard for people to remember to check their other account everyday for a small transaction of a few cents. Especially if you make multiple transactions on your card. After multiple days it’s easy to forget or just skip. Also, you should be able to see the money that’s being held for a transaction. I had a company hold $500 and never returned it but since it doesn’t show there’s no record and company’s know this so they don’t return this money.

Better?. This site does not function well. Difficult to navigate and use. One would expect a Bank to represent the best th at technology has to offer. Not here.! 5th Third is not one of the giant National Banking concerns like Bank of America or Wells Fargo but it isn’t a small hometown bank either. Considering that fact their virtual presence should reflect the conservative, stable and well funded institution that it is. It has a deep history of service as a bank that cares about the community it serves. This platform with all its hidden features is truly amateur not only in accessibility but also in presentation, God help you if you need help after hours or on weekends. You will not find it. You can’t have a website for a financial business go down for hours or more very often. Well it does exactly that. With a message “Please try Your (action) later. Hey it.s my money get it together😀😅

Service. I have tried to get a hold of somebody in this bank to help me get online . I had people saying I’m gonna put you on hold I’ll get right back to you I waited a half an hour and I phone hung up I called back got somebody else and they said they were gonna put me on hold and I went no no don’t put me on hold don’t put me on hold she’s well I have to put on hold to speak to a tech person they got back to me and said are you have to use a different browser I have an Apple laptop I use Safari that’s what I use they said nope you got to use Google us or something else I don’t use Google and I don’t know what else to use so I can’t get on my computer to Fifth Third Bank I said well try your phone I was able to get on with my phone today I gotA letter today saying I recently asked to change the pin on my genie card I I don’t even have a genie card I don’t know what that is I just tried to call the number on this paper and the phone doesn’t even ring!! Not happy

Almost the best bank but.... Fifth third needs to do away with overdraft fees or at least give you a chance to set your account straight before charges similar to what they offer at Huntington Bank who I’m strongly considering switching over too. It’s not right that you’re charged overdraft fees if the account is funded within minutes or seconds of a charge that might have come though at your unawares. It’s not right that working class citizens suffer to make the rich richer. At least give a fighting chance. All in all I’m definitely considering switching over to another bank where things are more fair and the scales are tipped in your favor. I wanted to live this bank but I keep having more issues than needed. For example, every time I need to cash a check I’m met with resistance and long waiting periods because of an old issue I had with chek systems or wherever it’s called now which is not ok that I’m put into a bracket with potential scammers etc...especially since I’ve been with this bank now for a little while. At least give me the benefit of doubt if you’ve had no issues with me other than overdrafts here or there. I’m tired of the banks making money off of my misfortunes. It’s like the system is set to nab overdrafts fees and every time you get one this bank goes cha- Ching! Anyway to rate the app. I give the actual app 3.7 out of 5 stars. It’s a very good structured app overall.

Can’t edit transaction description. I’ve been banking with chase and Bank of America for a very long time and there’s a way I like my transactions description looking like which I’ve been able to edit them. I eventually moved over to fifth third and to be able to edit the description isn’t an option. So I give them a call so they can do that from their end but they can’t as well. You guys can do better. Either you add that option to the online banking or you give that access to your customer service representative for them to do that on our request/ behalf, also there’s no settings option in the so called new version of the app, I even think the new version is worse than the old actually. And customer service are always dismissing any complaints I have without actually solving them.

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Issues authenticating device. Other deal-breaking issues with this bank aside, the app itself is very basic and presents usable info well enough. For whatever reason though, literally every single time I attempt to log in, it refuses the request until I confirm two-factor authentication with a text message. Every. Single. Time. Chat support indicated it must be an issue with my device, of course my device doesn’t experience these issues with other financial institutions, only 5/3. Also there is no option to initiate external transfers via online banking unless your account has been open for at least 30 days. You wouldn’t know that in the app though. The app tells you you still have $10k of your daily limit to use. You have to bother the fine folks via chat support to get that helpful info. Unable to initiate an online transfer, I resorted to writing a check out to myself from my other institution and deposited it at a branch. They flagged it as suspected fraud and are holding onto the funds for two weeks because of course they did. Why wouldn’t they? Of course the check was valid and the funds left my other account within 2 business days. Can’t wait to liquidate and be rid of this nightmare. Never again.

Fix your ongoing check recognition issues. Fix your check recognition issues of western union money orders, money grams, postal money orders, and checks of varying colors. Nothing more frustrating than getting charged bank fees for returned checks that you kick back after the fact, but i can take into any bank and they take as deposit with no issues. If you kick a check back because you decide you can’t read it after the software accepted it, don’t charge a fee. Looks really petty for something that’s really your issue, not the consumers. It’s also time I have to spend that I will never get back getting those fees reversed.

Frustrated. I have been trying for 6 yrs. to get my husband off my account. When he died in 2015 myself and my daughter came to the bank with his death certificate and told the teller that he died and showed her the death certificate, she made a copy returned it to me and said everything was fine, but it wasn’t. To make a long story short I got a letter offering him a debit card. When I called the bank I was told I would have to come back in with my daughter, and a death certificate again. I have been with Fifth Third for a long time, and am very happy with your services. I hope we can get this rectified.

Latest Update Dissapointing. I’ve been using the 5/3 app for over 5 years. It has always been straightforward and easy to use. Up until the latest update, I really didn’t have any complaints other than the somewhat frequent (but short) app outages. However, the latest update has me a little puzzled. Aesthetically, the app is a little sleeker looking which is nice. With regards to ease of use it has been a downgrade. Transferring money between linked accounts takes at least twice as long now and viewing transaction history requires multiple steps if you want to see more than the last five or so items. It’s still a good app for mobile banking but I do wonder why the latest update made some things more cumbersome.

Dec ‘22 new app layout. Not a fan out the new app design, development team. Love the easy access to handle things on the app without going to the bank as always but let’s be honest that’s not really a competitive factor anymore. I enjoyed the simple easy to use layout previously over the extra large font you see now. It actually makes it harder to see and read your bank info rather than helping. I also miss the transfer account sliders that was in the previous version where you could still see the amounts of the account you were pulling from and which one you were putting money in to. Maybe an option to choose your app layout would be nice!

Worst bank app ever!!. I updated my account with my new phone number , so doing that I had to wait 15days for my app to reflect my new number for me to verify my account. I now still cannot log in and it has been almost a month now! I get the call to verify on the app but then it gets stuck on a stupid screen with a circle in the middle, I try to verify online instead of app and I get no call to verify. I call the help desk line and I get told it’s my data or Wi-Fi being slow and it is not!!! I get told that I’m lying!!! I’m so over this I cannot bank with a bank that I cannot access my mobile banking this is how I keep track of my money and spending! I am not a verbal , it has to be visual for me to comprehend. I’m so over this!!!! Change banks this week unless it is fixed!!

Bad customer service. I have business and personal accounts in another bank. They have people that answer phones unlike your bank. They have people that would work with you if you visit their banks unlike the experience I have had at your brand on 8mile road in Detroit Michigan. She can’t help because she has to go to her lunch in 15 minutes. She prefers if I waited to talk to their branch manager that was dancing in the office in front of everybody with someone inside. If he won the jackpot, go somewhere else to celebrate. My check books and online and business is all under the business address. Statements are not under the business address. They haven’t changed this and are complicating it to have it changed. By Monday if it’s not fixed, I’ll move my personal and business. Thank you for this rub’ish experience

Great Bank. I really enjoy my bank, it has helped me in so many ways. The My Advance feature is a life saver. When unexpected bills come, including doctor bills it is a mini loan to yourself. I am a senior citizen and I get my Social Security direct deposited into my account. , so when my mini loan is due the bank automatically deducts the loan back. You know the amount and when it will be deposited. I am very happy to have that option. Also my bank associates at the Keynes branch and Eastway branch are so friendly, professional and helpful. I appreciate Fifth Third Bank.

The new app. Fifth third has been my bank for 17 years! I always loved their app, user friendly and I could do about anything I needed to do from home. The NEW app, which I think changed over in December 2022 approximately…Is awful!!! 53 obviously did not upgrade for the better…this is much much worse!!! For the money spent on developing this new app….you could have saved! From what I’m hearing from my local branch is no one likes it….AT ALL! The app showed I had made a transfer and the money was in my acct, however when an automatic withdrawal came through…it overdrafts my acct because it showed they took the payment out before actually posting my transfer deposit 🙄 which was done the day before and I could clearly see it!!! This is horrible customer service!

Mortgage payment portal doesn’t have enough detail. Be careful when trying to pay your mortgage through the app. There are only two amount options for the mortgage payment flow. One is for monthly payment and one is for other. They don’t tell you that if you were to select other that it won’t be applied to your monthly mortgage payment and it’s only applied to principle. This means they’ll mark you as not having paid for the month. The app doesn’t have as much detail as on the website itself. The website will let you select which amount goes towards your monthly payment and which goes to your principle. They also don’t have a customer feedback channel. Mobile team, please fix your app to at least have the same functionality as online banking.

Incorrect check amount. Been a 5/3 customer for years and have been using the app for years as well. Just recently the deposit check feature always tries to change my check amount to something different than I put in? So therefore my money is not available for many days awaiting approval. It’s really annoying. I never had this issue in the past, now it happens every single time. Debating about leaving 5/3 anyway because the closest location is a half hour away and it’s very inconvenient to drive that distance to deposit a check when I should have the ability to do it from my phone like I always have. Would consider staying if they could get this feature back up and running again.

The newest update is trash!. The new update may be the reason I leave after over 10 years of loving Fifth Third. Why did you let someone convince you people would like this iteration of the app?! Where did the widget go?!?! It was the best part of the app. Now it’s completely gone. The app was simple, quick, and easy to use before. It’s slower now. It’s no longer incredibly user and new user friendly. Added extra, wasteful button pushes to do things like transfer money between accounts. The balance shown is no longer current. Transactions used to be seen immediately. They’re definitely not any more. Also, WHY take away the widgets?! What is wrong with the developers?! I love(d) 5/3. Me and lots of other customers will be searching for a new financial institution to take our accounts and loans to, if this isn’t fixed very quickly

Decent app with a few flaws. The app has been good for the most part but I have had a good amount of difficulty using the funds transfer capability to external accounts on it. I have spoken with my personal banker who wasn’t overly anxious to assist me and pointed me to the customer service number. When I called customer service they told me to try making a transfer from my computer but I was not at a computer at the time so I didn’t get to transfer fund when I wanted to. Since I was working with a larger sum of money I was pretty disappointed. Still evaluating 5/3rd overall as a long-term banking partner for me.

Worst Service EVER. I don’t use my checking account but I pay the monthly service fee to keep the account open because you just never know what could happen. I had an unauthorized charge hit my account and this caused an overdraft fee. I called in spoke with a representative who advised she would waive the fee and it would take three days to show up. When I went back to verify the amount I needed to pay I had been charged another overdraft fee because my account was in the negative. I went to call but I had a wait time and couldn’t wait. I get a call about my account only to log in and see that I have been charged 3 additional overdraft fees even though nothing else has been charged to my account. I call in and I am told they will only agree to waive a percentage. In this day and time this is ridiculous.

New Version of App is a Downgrade. The bank is great. Their app used to be great too. The new version of the app is a downgrade on all fronts. It is more difficult to navigate, the UI is boring and critically, it gives me less information about my account than I used to have access to through the app. Example: I have mobile check pay set up. The register just shows that a check was cashed, not who it was issued to or a number or an image of the check to know who cashed it or who it was made out to in the first place. If I pay a bill, I need to be able to reconcile the payment. Hard to do when you don’t see anything but a date and amount. My accountant wants me to switch banks as a result. Is this app the hill they want to die on from a business perspective? I doubt it.

New Experience = Can’t Use App Anymore. Ever since updating to the latest app version as of November 2022, I can no longer log-in and use the app. The phone number that 5/3 uses for calling me to verify identity is flagged as SPAM on 3 different SPAM blockers. Once I worked around that, it asks for the last 6 of my SSN. I am logging into a business account, so it says to use the last 6 of the EIN. NEITHER WORKS! Alternatively, it asks for my DOB (for business accounts, date of startup). NEITHER WORKS!! I called the number given by the app only to find-out it was the wrong number for business accounts…got transferred…after several minutes, the agent told she cannot support the app and had no guidance on where to turn to resolve the new login issue, so the app is now useless…no mobile deposit now. Maybe it’s time to switch to another bank and take our 6 figure balance out of 5/3 Bank?

Touch ID Issues Continue. If I have enabled Touch ID on an app, I shouldn’t have to re-enter my credentialing information every other time I attempt to use the app. It defeats the purpose of Touch ID & generally means I will lock myself from my own account when I can’t remember the password I’ve had to reset eleventy billion times because Touch ID fails to work as it should. It’s a vicious cycle that ends in me sitting on the phone waiting to speak to someone, prove who I am, and make up yet another password so we can repeat the process in a week or two. Between this and the “technical difficulties” message, I find it difficult to enjoy this “service.” If I can access the app, it does what I need it to & that’s nice. At this stage, however, those instances are few and far between.

New App is the worst. The older version of the app- pre December 22 worked great. The new version does not give the view or access to information of transactions and information about transactions. The old version told you how many transactions were pending the new does not. Whom ever decided that this version was acceptable needs to be reassigned to a different position. 5/3 had a mobile app that most everyone liked now all you can see is you balance and that is not very accurate because you cannot see pending transactions for a day or more. 5/3 please change back.

When I get colon polyps, I’ll know what to babe them.. Access to you bank account is a lot like toilet paper - when you need it, you need it now. And like toilet paper the fifth third banking app causes hemorrhoids and often requires three or more attempts to get it to meet a minimum standard of functionality. For whatever reason, at least once per week, the app goes down due to “technical difficulties” and doesn’t allow you to view your account(s). This is not acceptable. Furthermore, the banking app seems to have the level of fortitude as the lining of a Tijuana breast implant - due to the fact that it doesn’t allow special characters to be used in one’s password. Even an account with pornhub requires special characters. It is hoped that fifth third will consider addressing the disconnects between corporate shills and the customer service departments.

Online Banking & fifth third App.. I lived in Virgnia for 8 years. There is no 53rd banking center there. I can’t deposit money there or withdraw. Online banking was extremely easy & user friendly. I never had any issues. I was always completely satisfied. I never closed my account with fifth third. Now moved to Houston TX. Still banking with fifth third. All bills get paid through online banking. Never had any issues. Also my debit card is always acceptable everywhere. In the beginning I had issues. Once the supervisor sent new debit card. It’s acceptable in every state. 10/10. Fully satisfied.

Worst bank ever. Work bank ever it takes two weeks to get a free card replacement or you have to pay $30 to get it expedited which and did and it’s been a week and still didn’t receive it. For some reason this is the only bank that limits how much money I can send through Zelle Horrible customer service they don’t pick up the phone unless you hit the option for fraud and then you have to get transferred. If the call drops they don’t call you back The bank doesn’t have a virtual card while you wait forever to get the new card and can’t add it on Apple Pay unless you have physically. And now I can’t login into the account unless I delete the app and do it again cause I’m Europe even though I told them I was going. the only have three branches in south Florida WORST BANK EVER

Poor customer assistance. I changed my password word and was unable to access my zelle account. Upon calling customer assistance the first gentleman stated he did not know why I couldn’t zelle to try later or in 24 hours. He asked if I wanted to speak with a manager and I said yes. Then the manager said it was due to a risk assessment score being so high. She also stated it looks like I changed my password and I said yes but how does that affect me using my account services. She explained it does. I change my password to keep my account safe and you then stop me from using account because I’m being proactive in my own security. Shouldn’t one of your prompt be by changing your password your access will be limited. So now I will suffer a late charge. This bank is just getting worse instead of better. Now you know why I went to BOA. To hold majority of my money. Terrible.

Cindy Broadway Emig. I have banked at 53rd since 2006.. I would recommend 53rd to anyone looking for a bank that still serves their customers like a small town bank but has the best rates along with well trained branch managers that are eager to help anyway they can! Their tellers typically know their customers on first name basis! Should you need to speak to someone at 53rd after hours they too are easy to work with and typically located in this country! Once again, of all the banks and Savings and Loans, I would rate 53rd far above of all that I’ve once tried! Thank You All 53rd employees and keep up your Superior Customer Service and Best Practices!

Mobil Banking. I have used 5/3 Mobil banking in Florida since 2015 and it has exceeded expectations. Using check deposits, a 5/3 Master Card and e-pay for all transactions provides immediate update on accounts. The down side is when you are required to contact the bank by phone you can expect at least 15-20 minutes hold time. Twice when I changed the checking account an ATM would not accept my MasterCard it took two phone calls to correct an error. When my MasterCard expired and an replacement a week late again holding to correct an error. When I established a loan by phone the assistance was very professional and helpful by excellent customer services.

New update is worse. I am starting to reconsider banking with Fifth Third because they’re pending transactions are #1 not in order, #2 they take way too long to process. #3 which should be at the top of the list, even if I made the purchase during the week that is not a holiday, a few days afterwards I will see that I am in the negative. I should not have to calculate all of my transactions to see what my available balance is. I thought that’s what this app was for. It takes at least 10 minutes to show any transactions to post. I am mainly upset because I should not have to do any calculations to myself to make sure that I don’t overdraft. This was before the update and now it’s worse . And I am very aware that it takes between 2 to 3 business days for a pending transaction to settle it should show the correct available balance. Please fix this ASAP. Thank you

Can’t submit app feedback in the app. Look, I understand people don’t want public reviews on a new product to reflect poorly on an untested app design, but since I cannot find anywhere on their website or in the app itself to submit a bug report, I’m going to do it here. Ever since the redesign, the app has absolutely crawled at loading anything. Additionally, Face ID to log in is more unreliable than before, I would say I can only successfully sign in with Face ID maybe 10-20% of the time. While I commend the graphic design team for making the UI look more modern and visually pleasing, to do so at the expense of functionality is not acceptable. Make sure your product is stable and performant and ensure core functionality like logging in works before you push it to production.

Love 5/3 Bank’s mobile app!. I’ve been banking with 5/3 Bank for a very long time, and I’m old enough to remember when banking meant driving to the actual bank! When I finally got my first iPhone I couldn’t wait to down load the mobile app! It’s amazing what I can do… Check my balance, transfer funds, get transaction and cashed check information and more. So regardless of rain, shine, snow, heat , middle of the night or I’m just not feeling like getting out of bed! Haha! I have 5/3 Bank at my fingertips! The app has been reliable for me so far and there are periodic updates and maintenance. So, thank you 5/3 Bank!

Solid app. This app is reliable and has a lot of useful features. I use it to view upcoming scheduled payments, view my balances and pay bills. I’ve used it to transfer money between accounts, which is very robust. Check deposits using the camera has worked flawlessly. I’ve eased Zelle to pay friends and the only difficulty is that there are a plethora of apps in this space, so I only use it on request. The only difficulty I’ve experienced, an I don’t think it’s local to the app, is that ebills stop working for unknown reasons and re-entering credentials leaves the payments stuck in limbo forever. All in all, it’s a very useful timesaver of an app. K

Balance transfer check deposit. Due to a recent hospitalization, I wasn’t able to conduct my banking as usual. Since we have some bills on auto pay, we went into overdraft. Erin was very helpful & patient in helping us navigate1st time use of APP for depositing balance transfer check. I had been on chat line last PM but wasn’t given info how to complete & told option to deposit @ affiliate ATM was not available. No rationale. It was a high relief to be able to deposit today.. & learn why affiliated ATMs aren’t able to deposit checks. Thank you, Clara M Miller

Always having “technical issues”. The layout is alright, not as great is BoA or credit union apps. It has the options to do what most people need to do such as check balances, pay on credit card, schedule transfers, etc. However, it seems to be consistently having “technical issues” and many times I end up having to call Customer Service for support to make sure my transfer was actually scheduled or ask them if I need to try again. It’s so frustrating that I have decided to stop using Fifth Third products AT ALL, because if I can’t log in to view transactions or schedule a payment on my phone app, I don’t have time for that. I told customer service on the phone yesterday I’m done with the app and I’m done with this bank. It’s not just a 1-2 time thing, it’s consistent and annoying. BoA will now get all of my banking.

This Bank Has Turned to Garbage!. I have not been able to log into my online account for weeks. The online number first connected me with someone in the Philippines then someone in the US who said she could not help. Finally had to time to visit my local branch and reset everything. Was able to get online using the app but still unable to do so on my home computer. The app was allowing me to access my payees so I could make payments earlier this morning but when I went back in now tells me they don’t exist so I still cannot pay my bills through my online account. I have never had trouble doing anything until this bank recently updated their system. I think it is time to not bank with Fifth Third as they seem to be incompetent!

Excellent app could use some minor improvements. I am a totally blind user of the Fifth Third banking app and I just recently transferred to Fifth Third as my bank of choice. And so far I like the mobile app the only concerns or improvements that I could suggest is readjusting your accessibility features to make navigating the app Waze iOS is VoiceOver or androids talkback smoother and better integrated. Another feature I would really love to see is a widget for the home screen that would show a quick balance for all accounts within the fifth third mobile app. I have found a quick balance widget to be very useful in the past with my previous bank and would love to see this implemented with Fifth Third

5/3 Customer. I am having some difficulty with health issues & unfortunately lost my job during this, hence, my account ended up being negative. I called 5/3 to ask for assistance- see if there was anything they could help with. I spoke with Kyle. He was super friendly, compassionate, & very professional. He was ultimately able to help me get my account back into the positive! I have this account for 7-8 yrs, never have had any issues with it. 5/3 customer service employees have always been helpful, etc. This tops it though! Thank you 5/3 & Kyle for your assistance. It’s heart warming to know that there are companies & people who genuinely care!

A very satisfied customer. I want to give a great big shoutout to Amy Dunn. I am 78 and have been going through some very difficult things. Being sued, having to move and thus haven’t to make a lot of live changing decisions. Lots of financial issues and Amy has always been a lifesaver. She knows what I need and she is very willing to take the time to explain and take care of the things I need to have done. This has been going on for 3 months but she is never too busy to listen and her kindness is above and beyond her call of duty. She truly should be recognized for her willingness to do anything it takes for her customers. Give her a raise. No one like her. Thank you Helen Craig

Crashing & Privacy Invasions. Not sure why but this version crashes a LOT. It always seem to happen when I am trying to edit something. Hopefully that helps the IT guys! Not sure why it’s necessary to inundate users with messages to try and obtain our cell phone numbers. This app intentionally harasses you for your cell phone information. Users know that info is sold to other institutions- we don’t want that resulting invasion of privacy!! - Hopefully that helps the blood sucking marketing geniuses. I do almost 90% of my banking with this app, saving 5/3rds significant amount on the bottom line. This the app ands it’s functions are actually more important than the bank. I may need to change banks in search of a less annoying app. Let’s see how responsive 5/3 will be. I will give till the next 2 version updates.

This is the worst update. It doesn’t list check numbers just says check I have multiple checks going out for the same amount to different places now I don’t know which one has cleared unless i use the ask button which takes 5 minutes or more this does not work when you have multiple checks. It also does not list the last four of the account number on transfers. I have three accounts that I transfer between and now I now longer can glance and verify where each transfer went to without going into all the accounts. Not that this gives me any verification for my accounting documents that these were done. Not sure why you did this but it is not a 5/3 better and is very frustrating.

Go Back to the Old Version. While the new version has a cleaner look, that’s the only thing I like about it. The font is too large and there’s no way to change it. Now you have to review your banking in private as anyone near you can see all of the details and then some. More importantly, and this is a biggie, you used to be able to see your current, pending and available balance all at the top in one glance. It was easy to see what was pending and what was left. Now it’s a scrolling feature and the app offers a lot less information than before. Don’t get me wrong, I LOVE Fifth Third and I truly think they are the best out of the vast sea of banks, but this app is not an upgrade. It’s a definite downgrade. You know the saying …. If it’s not broke, don’t fix it.

The sheer excellence is unrivaled - untouchable. >> This app; two words -> the bomb >> Oh and the Bancorp behind it - bunch of rockstars >> Now, as an unbiased consumer of the best bank in America - that’s right folks they went national in 2019. [ it’s kind of a big deal ] - I just want to praise the support features of this app. Jeanie? She’s more than a genie, she’s a straight technological-financial-oh so substantial-this service better never get canceled-kind of wizard. >> Shoot what more can I say? >> With a customer-centric ideology and a thirst for innovation, this may be “the only bank you’ll ever need” - I guess you can say I’m a ride or die for the ones who do banking 166.7% better.

Customer service. I am 63 yrs old and ive lived all over the country from border to border n coast to coast. So in doing so I’ve had many interactions with different Banks. I can absolutely say hands down that 5/3rd in Englewood Fl is by FAR the most customer friendly bank I’ve EVER dealt with. Every interaction I’ve had there was perfect. All were excellent at the job n very polite and helpful. But I must Say Pollyanna ( I believe she’s the manager or at least a manager. That Woman is so knowledgeable and helpful not to mention Kind that I can’t see myself banking anywhere else. If you get to 5/3rd in Englewood make sure to meet Pollyanna. She’s the best.

Crashes upon opening every time.. This app is useless as a functional way to access my accounts. it crashes immediately after I open it and after numerous phone calls, re-install, clean installs, and frustration I still can't access the app on my iPhone se running the most current software. I like the bank, and keep hoping an update will be released to correct the problem. I don't and haven't had this problem with another app and have tried all the fixes offered by 5/3. It would be very nice to have a fully functional account.

Updated App. This went from being the best banking app to the worst. As a developer this is probably one of the worst apps I’ve ever seen. I’ll never under their decision to downgrade their app. The UI/UX designer of this app needs to be fired and imprisoned for crimes against humanity. If I hadn’t been with this bank for many years I’d leave for the inconvenience of making managing my funds more difficult. If I ever leave this bank it would be entirely because this is the worst app I’ve ever used. Customers use to be able to see their total pending balance which they removed and now we get to see when our account was opened. Which is completely irrelevant. The apps current design is completely lazy, too much useless information and poorly designed. I’m just going to assume the bank is running out of money for maintenance.

Fifth third Bank of Indianapolis. My name is Carmen Castaneda and I am with Fifth third bank for years and more I knowII was asking a lot I mean a lot for somebody to show me how mobile banking work I Where askingIn different locations a lot for my mobile banking so now I’m very happy it’s to easy now😊 I recommend it for people special Spanish woman and men don’t be afraid or embarrassed to ask because they help meWith my Mobile banking is a perfection/ Service on Fifth third bank I enjoy a lot it is very easy even for me a person don’t understand too much English because my first language is Spanish but now Can do thisBy myself you just have to do some practice.

My experience. Fantastic small bank , highly recommended. The person who attended me was super friendly and very interactive . Everything from opening my bank account to transferring money to and from different accounts is an absolute breeze. Highly recommend this bank , specially because they have an offer going on right now where you have the opportunity to earn a $325 bonus after receiving salary in direct deposit which most of the people do anyway. Haven’t seen something like this in any of the big banks .! Very good experience.

The new UI is ok but could be better. The new update is ok but it looks kinda eh. The functions are oddly placed weird. The organization is also kinda eh. I've been comparing it with the old ui. The old one I feel like just works better because it of how the accounts are placed and how the transactions are listed. On the new UI, some transactions don’t even show even after you refresh. The red and green is helpful with knowing what was deposited in your account and what was withdrawn. Sadly that was removed. Also a lot of bugs on the new UI. Contacting service sometimes doesn’t work. Dark mode I think would look nice too but overall i honestly prefer the old ui. To me everything is more clear and visually more pleasing to the eye.

Promised location. More than upset the bank sold property in Concord NC at Coddle Creek and did not build a branch and ATM there as they had originally promised at the time of the merger. There is not a single Fifth Third ATM within 5 miles of that location and there are plenty of customers in that market and it’s the fastest growing market in the county. The bank lost four ATM locations in that market due to highway widening projects and has made absolutely no effort to continue service customers in that market. Seems the bank is only interested in Charlotte And Raleigh. The market in Cabarrus county is where most people working in Charlotte Live and you’re doing nothing to continue to support this growth area.

5/3 service. I’ve been a customer of fifth third for many years and for many year their service is excellent. In the past hacker hacked into my account and took money well my concern I reported it and they investigate it they fix the problem and return the money to my account I was issue a new card since then I haven’t have any other problems. Through email they keep me informed of all the changing and you offering the bank had to offer. I wish they have more ATM station through out Chicago. I’m pleased with the service fifth third Bank provide . Thank you 5/3 Bank

Worst Banking App. I have experienced nothing but bugs and glitches with this app. It used to be okay, but then they rolled out a new update and now it’s even worse. I’m on an iPhone 13 it shouldn’t be this bad. I’m genuinely considering switching banks because of this. Also, they removed the one saving grace of this app, which was having a widget that showed you your balance, so you didn’t have to sign into the app. For some god forsaken reason they decided to remove that feature. Whose idea was that? It was a dumb idea. Now I have to spend 3 minutes every time i want to see my balance because of how garbage their servers are and how long it takes to log into the bank app. Plus, they raised the price for instantly pushing a mobile check deposit through. Thanks 5/3 for being the worst! 😁

App still needs some work.... The app doesn’t allow you to easily switch between your personal and business accounts within the app. Touch ID can only be enabled for one login ID so you are forced to choose between the account you need to access the most. The app I use for my other bank allows me to easily switch between three checking accounts with 3 different tax ID’s without ever having to close the app, making account balance verification for my all my personal and business accounts very fast and easy.

New App The worst. I thought that updating an app is to improved the user of the client. But they decide to make changes that are not easier than before simple is always better. On top of that they take out things instead adding more helpful features. For example they took away the way to see your 360 card prepaid balance and from what they told me they ain’t putting it back. If i want to use it or transfer some money to the card to go to the website. What’s the point of the app then. What’s the point of having the card any longer. Really 53 is getting worst by the minute. If i could i will give them 0 stars. Right thinking on other options of other banks. Lately they are inconsiderate even in the middle of a hurricane no help whats so ever. And from what i heard I wasn’t the only person mad at the changes.

New update is horrible. This new update is horrible. Why did/change something that wasn’t broken? I cannot log in on most of my attempts, transfers won’t work, the in app support they push over the phone doesn’t work, looses connection every time…. Every time I call customer support I just get told “sorry, it’s newC it should work soon…” while I can’t transfer money or do the basic banking app needs. Whoever designed this app for 5/3 needs to be fired or 5/3 needs their money back. Worst mobile banking app I’ve ever used. Switch back!!