AE + Aerie App Reviews

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American eagle jeans are great.!. My personal connection to this product is that I really like their jeans and The thing that caused me to use American Eagle jeans is once I saw my friend wearing it and it looked really nice on her and I really liked the style of the jeans so I asked her where she got it from and she said American Eagle. I am credible of this product because I have had experience with it and know lots of things about it. I’ve used this product for about a few months…! I recommend this product to others because I feel like others will like different styles of jeans they have, it might not be the ones that I like but it could be. The best part of this product is that they have lots of sales so even though their pricing might be unfair or a lot of money, they have many sales. This product is amazing. I feel like many people will love it and it will make you feel amazing. Type of people that would like this product are people who are into fashion a lot or just want the best looking jeans. They will want to try this product out. The characteristics they will have are fierce, ambitious and caring. If somebody likes to do some active activities YOU CAN in these jeans they are very comfortable and stretchy. The negative about this product is that they might not have your size always and it might take long to restock it.

Great!!. I love the app! You can find more stuff and higher sizes in everything, Jeans, shirts, shorts. then you have more in clearance section that you wouldn’t find in Store like accessories. The app is easy to use, you can add to bag or put in favorites to save later. The size charts are easy to use, as long as you’ve bought or wore AE before. If not you will prob def get wrong size. Cause I wore a 10-12 in jeans but in AE I was in a 6. And this was before the new flex stuff came out. But when it comes to bras & undies they are true to the size chart. The app u can choose to save your info if you have an account so if I’m signed in (even with my finger print) when I place a order I hit order button, put any promotional codes I have (if any) then hit submit & your done. Only issue I have is I wish you could use more than one card to pay. Like if u only had so much $ on one card & some on other & u wanted to use both to pay for it, like split the payment. You can use your card & a gift card like that but not a different reg credit card.

App never works properly. I try to pay and order, and it always an issue!!! Literally this is the third to forth time I have placed and order since October 16, that something has not worked properly when I’m trying to pay. (It’s not November 29). I am so annoyed! The majority of what I’m ordering is for my teens. If they didn’t love your products, and fit them so well I would not make further purchases. I don’t have the time to drive to the store. Online ordering is how I get things done, I have a family of 6. Please make it easier for me to sign in during purchase. I am also further annoyed as I am signed up for rewards. All four times I have tried to make purchases this way, I literally have had everything in my cart on the app, and have been signed in. I checkout and I am told to sign in again after confirming my order; I am signed in though so what is going on here?!?!?! Ae/Aerie you need to get your app in better working order as I KNOW I cannot be the only one having this issue and I gaurentee most are just ordering elsewhere, and your loosing out on a lot of sales and $$$!!!

So close but still needs work. App closes randomly which is super annoying and it crashes often during sales. Takes way too long to pull up order history. Inventory numbers lag - you can select all items then during check out receive random IT error messages and have to figure out which item in your cart is no longer available. Wish there was an option to set all your size preferences once and save them instead of having to re-enter them over and over again. Image and page load time should be faster. Wish all items were shown on a model and had complete product details. Login once to app and rewards simultaneously.

Shopping experience. I love American Eagle and all of their clothes. I have recently not been shopping with American Eagle due to the fact that sizing is so limited on the things that I would wear. If you know you were bringing out a longer length as a company and you have been lacking that it would make sense that you were going to sell it like crazy. It would be great being that American Eagle does carry my size extra large if they actually had something in stock that I would wear. I should not have to settle so that my rewards points do not expire, especially since they have been earned.

Love AE and I love their app!. I do most of mine and my girl’s shopping at AE. The app is much easier than tackling the mall crowd. I love the simplicity of the app. It’s super easy to load my rewards and also access my AE credit card. It’s all right here together in one place. Just a simple click of a button and I’m viewing my credit card transactions. Thanks AE for making such a wonderful app that makes my shopping experience even much better!! Oh and shipping speed is super quick! We have had to overnight sometimes due to traveling and it was only $25, which is rare for overnighting! So thanks for that too!

Could use some small tech improvements. It's not very responsive, you have to wait til it's ready to tap something like your cart or it won't get it. Find myself waiting a lot in the app. Also wish pressing the X in the search bar didn't exit the search bar, and you could swipe right to go back instead of reaching for the back arrow. And it would be great if you could start zooming in on a pic without having to click into it first, like in other apps where the zoom counts as the click, takes out an extra step and extra time, and makes it that much more integrative and easy to use. What really annoys me is how your favorites page refreshes every time you click on something, and then takes even more time to load back to where you were. Oh, and of course as everyone says, the inevitable crash. Overall the app has some useless time-consuming qualities and renders me impatient at times, but I look forward to using it with improvements.

AEO ALL THE WAY. I didn’t always used to love AEO, I actually was a huge Urban Outfitters fanatic, but their prices always had me overthink my spending habits at that store. It wasn’t until i met this guy on a cruise, who so unbelievably handsome and was great looking! I asked him where he bought his clothes because i loved his style and he said “American Eagle, baby! Why you wanna wear my shirt?” and we both laughed and i said yes. Haha. And so he gave me his shirt and i wore it over my bikini- and lets just say MOST COMFORTABLE SHIRT EVER! So after the cruise ended, i have been obsessed with American Eagle ever since! I collect all their skinny jeans, all of their “oh, baby” tee shirts, and all of their Norte Dame shirts to make my dad proud 😂😀 Definitely trust worthy and lovely brand and hardworking workers over at Christiana Mall! AEO ALL THE WAY! ❤️❤️

Purchase through website. The app does what it needs to do. It’s convenient, quick and easy to use. But with that comes things that you miss that you not noticed. I recently made a purchased and was impatient so I did two day shipping. After getting my receipt confirmation, I noticed how on the shipping part, it said shoprunner two day shipping. I never knew they were part of the program. I have been buying jeans through this app, paid for shipping a couple times, others been free, but missing out on free two day shipping on a program that I’m part off. The option to sign in for shoprunner is of course available when I buy through the browser but not the app and that’s a problem. Easy to browse through app but won’t make purchases through it until they put that ability on there...

The Worst Online Shopping Experience I’ve ever had. If I could give zero stars I would. The worst online shopping experience I’ve ever had. The system kept glitching and messing up my billing and shipping address- therefore canceling my order. I spent 2 hours trying to call support to see if anyone could just manually place the order for me (they were Christmas presents and needed to rush order). No one even attempted to help me and one woman even demanded to know why I had a different shipping than billing address? The others just said they couldn’t do anything and put me on hold for 30 mins till the line dropped. I have never written a review before but these people and this website were so awful I had to.

Suggestion. I love AE and I love the app, but finding certain stuff in Favorites is hard to do. I think it’d be a lot easier if once you “hearted” an item it was automatically put into a category under the Favorites tab; like if it’s a shirt then it’d be put under Shirts. Or maybe if shoppers could make their own categories for items, so that if you wanted to sort all your clothes by season you could have different sections labeled Summer, Winter, etc. I think it’d make finding items of a specific nature that you’ve already “hearted” a lot simpler and quicker. Especially if you’re like me and have over 100 different items in your Favorites.

Mostly Love It but.... I love how this app lets me instantly access my AEO reward points and by having my favorites all picked out on the app, whenever I enter an AEO or aerie store, I don’t feel as overwhelmed as I used to be because I already have ideas of what I want and I know the sales/deals. WITH THAT BEING SAID THOUGH, I have 1 pet peeve about this app: when I’m on the favorites tab, after scrolling down that page and then tapping on a specific item that I’ve favorited, and then returning to the favorites page in general, rather than going back to where I left off scrolling, it goes back to the top of the favorites page everytime. It gets super annoying after a while, especially when you’re deep down in you’re favorites page looking at old items you favorited a long time ago.

#TallGirls #TallWomen. I LOVE how tall & short girl friendly American Eagle is and I hope they hat American Eagle can start creating 38 inseam pants for women and not just 36 inseam pants and add a tall option for all of their shirts and blouses as well because us tall chicks need longer sleeve shirts as well. ❤️ American Eagle please start carrying your extended length size pants for women in the store and not just online only. Tall women deserve to not have to always order everything online. After all we are the models of society for so many fashion companies and runways so please be the first store to start being more Inclusive when it comes to tall girl friendly clothing in store and not just online. I’m humbly taking a chance at also requesting Tall Extended sleeve length coats and jackets as well. The pants are tall girl friendly but I’m hoping for there to be a tall girl option of every item of clothing in the women’s website.

Love. I’m a big guy, six foot eight. Nothing fits me. For some reason AE does and if it doesn’t I can return it no problem! I love the quality of the clothes they offer! Pants last me 6 months at least before I bust a hole in the crotch and the zippers on the pants almost never work. Idk why?🤔 Thankfully, I have sewing skills. The life of a giant is difficult, AE is exacatally my style and they offer great prices and screaming deals! I sign up for their text and email notifications so I’m always getting the best deal for quality clothing! Thanks AE 💜 You've got a lifelong customer in me! If only you catered more to giants like me then I’d be styling in my grave! I’m talking 34 length jeans and extra tall tops! 😉 A giant can dream!

Can’t login or see cart.. I have never had any problems with the app and I absolutely love it and I buy stuff alllll the time, but I am quite frustrated with it right now. It has not let me sign in for WEEKS now. I’ve emailed customer service and no response. I can’t look at my saved, my cart, or my points. I’ve re-downloaded the app and even tried going on through my computer and still nothing. I gave up and just started putting things in my cart in the app (still not signed in) and I put at least 200 bucks worth of stuff in my cart and the icon says I have items in my cart, but when I open it tells me it’s empty and won’t let me see anything. It also won’t let me check out at all, signed in or not! AE is my absolute favorite brand and I’d like to keep it that way, but this is beyond frustrating. I understand that apps have bugs and problems happen but it’s been weeks and I have look online and there are other complaints like mine and AE has not publicly said anything or responded to me.

Good App for Smart Shopping. I am big fan of shopping! I also love AEO due to their very comfortable, casual yet stylish clothing. However I’m not a fan of crowded malls, and stressful parking situations. Since AEO is my first stop for anything trending, as well as jeggings, leggings, and wardrobe basics, the app allows for convenient and easy to navigate online browsing including hard to find items that are sold out in stores. Some other great customer centered features are the rewards coupons that allow you the ease of applying them upon checkout. I also love the no fuss returns process. The AEO smartphone animated stickers are also super cute. Nowadays, it’s just more efficient and smart to shop online first before physically going to a store. Online shopping apps at our favorite stores allow us to see what’s in stock, reserve items, and find deals online we wouldn’t normally find in stores. This app has all the things I love about shopping! (Except when something I really like is out of stock!! :-()

Many problems with connecting. My first round of problems with Ae app was that it would not sync with the account I made in store. So point that I accumulated in store are nonexistent in the app and the second round of problems is when I’m trying to pay. I tried to use PayPal and it would come up with a error saying my name is too long so then I input a card and it decline it for no explanation. Finally after putting in Another card it accepted the payment. Hitting obstacles left and right with the app quite frustrating but I love Aerie and AE to much to stop shopping , just going to have to go in store like I normally do 🤷🏽‍♀️

Sudden nosedive in quality. Used to be a really good app, but now I’m literally unable to access it. I’m stuck on a loading screen that doesn’t go away no matter if I redownload the app or restart it on my phone. Also, please add more characters onto your address bar. I’m a college student and have no mode of transportation that I can use to get myself to the nearest mall that has an AE, so I heavily rely on mail to get groceries and clothes alike. My address is really long and I can only put in half of it into the address bar, which as I’ve found out makes the entire order fail. I know I’m not the only one with this issue, please add characters in your address bar. Good clothes and good prices, but I’m literally unable to purchase anything!

Latest Update is Awful. This app has always been easy to use and well organized, until the latest update which I had to install yesterday in order to use the app. Like others have said, my favorites have been disorganized or removed, and stuff I had previously removed myself ages ago are somehow back in my favorites. Also, a lot of products that had pictures of the models as the main image are also gone? Now you have to click the item and scroll through the images to see the model images. Makes it a little less convenient to quickly scroll and browse and see how the products look on a person. App performance is also slow which makes it hard to navigate. Overall, the update needs a lot of work and I hope AE can go back to how well the app used to perform. Updates are great, but just as long as they work!

A great user friendly app for a great clothing brand!. American Eagle is my go to for any type of clothing and has been for years. I would say that a good 3/4 of my clothing is American Eagle let alone. They have good quality, cute clothing at great prices, and this app makes it 100 times easier to purchase the clothing that I want. I think what I like most is the simplistic and easy to use interface that this app offers when shopping, along with having your information stored safely and securely that’s ready to go when you are. Whoever designed this app did a phenomenal job, and as a fellow aspiring graphic designer I applaud them on that.👏🏻

Crashes. I’ve had this app for years and one issue i’ve noticed is that oftentimes when I go to view a product the app will suddenly close. I used to ignore it because I thought that they would eventually fix the issue, but recently it’s been getting a lot worse. This app updates a lot and they seem to be always fixing bugs but they’ve never fixed this particularly annoying one in all the years I’ve used it. The app is great (despite the issues I’ve run into from time to time) and is MUCH better than the website, but whenever it crashes I normally just go to another app and end up not buying anything, which seems counter productive for a shopping app. If you like AE, yes, get the app, but don’t be surprised when it bugs out sometimes.

Overall good app. AE is the only place I shop for jeans and shopping online is my favorite and typically the only way I do it. The app is clean and easy. I can find whatever I’m looking for quickly. The search option responds very well with any inquiry. The categories are broken down for easy shipping. Sometimes after clicking in an item to read the description and go back it takes me all the way to the beginning of my scrolling and not to where I left off and I have to scroll all the way back through just to get where I left off. Also, sometimes it lags a bit like there are so many people using it at once it slows way down. Other than that, I love it and I’ll continue using it to shop.

Glitchy app. (Quick review for the app developers) Mid shopping experience the app crashed a couple of times, no big deal. Once you scroll to the bottom of a page of items, the app reloads more items constantly.. I was wanting to click on the item that was at the bottom of the page but it continued reloading and reloading and reloading..making it difficult to click on desired item. Kind of frustrating but just gave up. I haven’t updated my iPhone though which may be a factor. Just thought I’d share my experience since this is technically a missed opportunity for a sale! Thanks! Hope this helps! Love Aerie!

Easiest Shopping App. I love AE. I started shopping here a few years ago due to jeans. No one had them in my size the way I like them to fit except AE. The only 4-6 pairs of jeans/pants I have are from AE. They last a while and they’re comfy. Applying AE rewards and coupon codes is easy, checking out is easy, but sometimes it gets a little laggy and then the app shuts out entirely after an order is placed. Not as much as it used to but I go back in to make sure my order went through if that does happen. If I had to change anything it would be improved font size - seriously, it’s utterly small. I can’t read it without my glasses and even my boyfriend who has intense glasses prescriptions thought it was small! - and improved barcode readability for the correct item on the app when in stores. I scanned a barcode to read a sweater two days ago but it gave me T-shirts and men’s clothings. Not even close and I tried three times. All in all, ease of use makes it also easy to spend money and keep earning rewards that can be used later.

Trouble linking to existing rewards acct. There was no way to immediately link our existing rewards account for use on this app. Had to trust their customer service email reply indicating new account would be merged with previous existing rewards account. The link “Already have a rewards account?” was not active so therefore went nowhere. Also, had trouble adjusting order by swapping out conflicting promo codes. Acceptance of one seems to lock that one in excluding the opposing promo which might have been better. Neither was it readily apparent how to add to the order to exceed the free shipping threshold through something like a “back to shopping” link, although I guess we eventually navigated our way around that somehow. Products are always top-notch but APP & website could use improvement.

AE long time loyal customer. I am please to say that, so far, the amazing quality that you had many years ago when I shopped for me is still there in all that we have bought our teen boys so far! You have also keep up trends and classics like shorts, flannels, and jeans. Our guys like the joggers and sweatshirts (both performance and comfy cotton), thank you because that’s not easily accomplished with them! The men’s jeans are THE BEST in style and comfort and it’s easy to find the sizes they need either in store or online. They also love the chinos (khakis) too! I gave 4 out of 5 because I would love to see something that I could “click on” that says “Please notify me when this item is back in stock”. I was shopping online because I did have time to run to the store that day, so I only purchased ONE pair of the “longer length khaki” shorts. We had 30” waist but newest, best fitting jeans are 32” ...SO I ordered a charcoal/dark gray color (he didn’t have) in 31” waist and they’re perfect fit! (Passed the 30” waist khaki shirt down to our younger son.) NOW The “light grey” are out of stock and it’s the beginning of the season. I’m going to HOPE that you get MORE in stock and I check back in time. I think the AE app works well. Thank you! Sincerely, Long time loyal customer

Amazing!. This app is seriously one of the best shopping apps I’ve ever had! It’s easy to use, functions great, and makes it really easy to shop. There are times where there have been glitches in the past but contacting AE support is so easy that it makes those glitches almost seem minute. I’ve been wearing a jeans since I was in middle school and I have always supported them and their knack for executing customer service has always been amazing. Thankfully while on vacation an associate convinced me to get the card and I don’t regret it one bit! Love all of the sales and I really love the exclusivity. And overall great company so I’m not surprised it’s an overall great app!

Very Annoying. They told me after I went to checkout that some stuff wasn’t available or wouldn’t ship to the US, and for the items that wouldn’t ship to the US they weren’t specific on what until I kept scrolling and looking then I found what wouldn’t ship. Confused? Me too. Definitely needs some work done and needs to not let you put something in your cart if the item is not available, It’s false hope. Also, after I reset my password for my account I had to redo everything because if I didn’t it would say “Error” . Other than that (took me over an hour to figure out all three issues) I still ordered my things and was finally able to give them my money.

Technical bugs and shipping could improve a lot. I love using the app and I find it extremely convenient. For some reason when you are in an item page you can add said item to your cart, only to have to remove it when paying because it is out of stock. There are other technical glitches such as automatically signing me out, removing promo codes, glitching out etc. As far as shipping goes, I have received the wrong item twice now with two different orders and have also noticed that the price values on my receipts are wonky. There may be something I don't understand but sometimes on the packing slips the purchase price and the return values are different. Sometimes the return value is more than the price paid and sometimes it is less than the price paid. I do have to give credit where credit is due though, the customer service and willingness to correct any mistakes is wonderful.

I have been convinced…. I use to think that AE clothes were just over priced and you could get great jeans anywhere. That is until my daughter became a teenager and wanted to check out AE. She had out grown Justice clothes, which at the time, were on every preteens wish list. We went in and I realized you could get AE clothes at a decent price. Bought her a few pieces and didn’t think much of it. I am very petite. Like…my legs are about as long as my arms are. Lol…Complaining to my daughter how even short jeans at XYZ were too long for me. She says…You should really check out AE’s jeans. They carry extra short. So I thought…what they heck. So I bought a pair and they have changed my whole jeans game. I really, 9 out of 10 times, only wear AE jeans. I love them!!!! Now…If you could sell more tops that have the lower half of the shirt…I would be overjoyed, but I know these clothes are for the young shoppers. Also, if you could carry just a couple of bathing suits that cover your tummy…That would be awesome! Great store, great prices, great clothes.

The new update is terrible!!!!. I absolutely love AEO and will continue to shop there for almost all of my clothing (I’m obsessed) but this latest update is just awful. My favorites were gone or completely rearranged, sometimes it won’t let me move an item from my shopping cart to my favorites, and sometimes it won’t let me favorite an item all together! The app used to be amazing and I used it all the time when shopping online, which is how I shop at AEO mostly. Now the app is very inconvenient and frustrating. I’m all for updates if they better the app, but this latest update just seemed to make it worse. Like I said. I love AEO and this review has nothing to do with their clothing or products and all to do with how the app is working.

Website Error. This website is amazing! I can easily choose and have the option to customize my selections and it isn’t a hassle at all. The only issue that I would like to have solved is when I reach the ‘place order’ button, it shows in red lettering that some of the items are out of stock and it’s upsetting because it showed they were available. I understand that the updating isn’t completed; however, it will be days and weeks that it still happens. Hopefully this issue can be solved by having it updated correctly. Besides that I am still satisfied as a customer when I recieve all my shippings (:

Covid friendly shopping. I really enjoy using the app to shop since I’m avoiding shopping in public due to the pandemic and also being disabled. It is really helpful, pandemic or not but especially with any disabilities, it is great to be able to shop through the app. It is especially great that if you set up an AE card you can get free shipping and returns. I think this is the essential reason I love shopping with AE because I don’t have to go into a store to try on clothes that always need to be tried on for size and comfort like bras jeans and pants. It saves me a lot of money being able to utilize the free shipping and returns option. Especially since they closed the AE store in my city, we used to have one but it closed in our mall and now the only store is over an hour drive away from me which is difficult with chronic pain and disability. I have been a fan of AE clothes since I was in middle school (I’m 32 now) and I still think they are amazing quality and best fit for my body type. I love that I can actually afford to buy clothes here because they have awesome end of season sales and reasonable prices. Thank you AE for doing the free shipping and returns, it makes it so us middle to no income people can afford to shop and try on clothes remotely, and again is especially great for people with disabilities who have a hard time getting into stores and physical challenges. I love AE.

Annoying Glitches/AE app for iPad/ Shop Runner for app. Ever since the update to the website (which caused the inoperability of the website for several weeks) there are noticeably many glitches that need to be fixed. The update resulted in my older order history to be wiped. I can’t understand why AE would think that would be okay and that customers wouldn’t notice. I can no longer look up my historical orders, which has been frustrating and all my points were lost/wiped as a result! Please bring back order histories. Also, the app doesn’t retrieve my order details for ALL my orders when using the app, does for some but not all (appears to retrieve on the website though). Also, I noticed the deadline on pricing for sale items for west coast customers are disregarded, really frustrating when you think you’re getting the sale price but then, bait and switch. It appears the algorithm doesn’t factor in Pacific time zone customers. Also, it would be helpful if there was an app for iPad users. Annoying that there isn’t one yet and we are in the year 2020 now. Additionally, it would be extremely helpful if there was an interface to login to Shop runner from the app! I’m a loyal AEO and AE customer but these issues and my wish list are long overdue and my patience is wearing thin. Thanks for reviewing and considering my request for updates and fixes.

Won't let you use ShopRunner in app. The app is easy to use and much more streamlined than the mobile site. I would give it five stars except for one glaring issue - if you have a ShopRunner account you can't use it in the app. You have to go to the mobile site. At the very least, when you go to the mobile site and log in, it remembers your cart in the app. So it isn't a complete waste of time, but I shouldn't have to switch between two apps because one doesn't recognize ShopRunner. If you're going to bother having a relationship with a company, why not make it available on the app as well?? It's incredibly stupid and irritating.

I love American Eagle. I have been wearing Hollister, Aeropostale, Express and Abercrombie most of my life. Well I was shopping with my stepson this summer and he said the way you like Hollister you’ll love American Eagle. Now the week before this Hollister had just had a $25 Jean sale and I bought 9 pairs!!! Needless to say, after I tried on a pair of American Eagle jeans I realized he was correct. Now I have seven pair of pants just sitting with tags on them because nothing compares in comfortability to American Eagle jeans. American Eagle is my new favorite store, and my hubbys too. We haven’t shopped anywhere else since, especially for jeans. Ordering online is easy and every store I’ve been in I’ve had good customer service. I am completely happy with my purchases, and with my app. The only thing I can say is for some reason we can’t save favorites, they just disappear over and over. If I could fix that it’d be perfect.

What Did You Do To The App???. Let me begin by saying that my rating has NOTHING to do with AEO, the quality, or selection of their clothes! I’ve been a customer for years and have shopped via app on countless occasions. I recently updated my app and I am less-than-thrilled with the bugs and glitches that I ran into during my last purchase. Most of the functionality was fine, but during the checkout processes, it took three tries to complete the transaction because an “item couldn’t be shipped to the country selected” (the US)- this happened twice, and then after clearing that up, I try to complete the transaction and now I’m told that one of my items is no longer available. That should have been addressed three steps ago. Okay, fine, try again, go to complete my transaction for the third time and the total jumped up $10. Turns out, it takes some time for tax to be added... This was more irritating because while I browsed products, when selecting an item of interest, an error would display telling me that no information could be found for that item. Huh? I love AEO and will continue to be a customer, but please fix the app. It’s not the end of the world, but it is frustrating.

Love AE, but app needs some updates. I love AE, but the app could use some updates. First, when you go to your Favorites, click to view an item you have saved, then go back to your Favorites list—it kicks you back up at the top. This is a big UX error and it’s annoying when I’m trying to decide what to buy (it actually dissuades me because I spend a lot of time trying to find where in my Favorites list I was at). Another thing: I don’t love the notifications/messages. They usually mirror what sales are featured on the home screen so it seems repetitive and it’s annoying to have to select through the messages to get rid of notifications. As a front end designer and art director, I really notice things that dissuade me from using an app. If these things were fixed, I would give AE a 5 star!

My concern has been drawn on a recommendation of AE adding kid’s clothing online. I am a loyal customer with you guys for the past two years now n am still maintain my commitment to your brand due to the quality materials you people sell to us. I am kindly asking you guys if there is any chances of you people adding kids materials to online shopping cuz some of us don’t have the time to shopped within the store. I feel guilty wearing quality clothes n not seeing my kid wear the same brand. I hope you guys will see reason to let the CEO know about my concern n plight of you guys adding kid’s clothing to online shopping. Kindest regards yours loyal customer Musa from Maryland state.

My fav store! App could use a few updates. Love love love AE + American Eagle! My fav stores! The app is great and there are always sales! However the only gripes I have with the app are that when I have something in my cart, and I click on the item, if I want to add another of the same item in either a different size or color, it doesn’t give me the option to “add”. Instead it only gives me the option to “update cart”. And lastly, orders - I can’t see in-store orders, and for online orders, I can’t click on each item directly that I’ve ordered in the past. I have to go manually search for them based off name. I’d also love an explanation on what the different jeans styles are, like the web version does. With these few updates, the app would be perfect! Other than those few things, I love it and shop on the app frequently!

Update faster. I LOVE American Eagle! It’s the only place I buy jeans now. They’re such great quality and look great too! The only problem with the app and website is that it doesn’t update when jeans aren’t available fast enough. I was looking for new jeans for school and it said they had my size. I put them in my bag and went to checkout. After putting my credit card info and shipping address it said it no longer had my size. So I thought someone must have just been a little quicker at clicking the mouse then I was. But then I looked at other jeans that I like. Same thing happened. It happened with two other pairs of jeans! Otherwise for the lack of quicker update I love American Eagle and their large and cute variety of styles and looks.

Great for browsing but wouldn’t recommend it for buying... American Eagle is the main place I shop. I order more items online than I buy in store. Unfortunately this app is glitchy. Often times I’ll have items in my cart, I’ll go to check out, put in my card information and address and it will say an item is no longer available even though it shows it is available when you search the item. Even worse, it sometimes says the item is not able to ship to your country. I live in the United States so I don’t think this is the right issue or error. However, this app is great for checking your order status or profile status. I like to browse on the app but buy online. The app does have great promotions such as 25% if you use the app.

App. I have been trying to place an order for over an hour on the app. Every time I tried to log in it would say invalid password so I would choose the “forgot password” option. Upon following the directions to reset password it would say that the new password must contain at least one number and one letter( which I had) and I would try again to then have it say the link was expired. I would request another link. When I would check my email not only would there be another reset password email but also an email that said I changed info on my account. I even tried to ask for help through live chat 3 different times in which the only thing they did was send me another link which repeated the same results. I finally just ordered it as though I was a guest but I know that I have rewards to use and couldn’t use them!!! So frustrating!!! Stop worry so much about what organizations you are supporting and worry more about your customer service online!

AE and Aerie are the best clothes ever! This report is from an AE/Aerie custom for over 25 years!. I started buying American Eagle/Aerie clothes when my then teenage son asked me to buy his clothes for school there. While he selected his clothes, I wandered around the Store and found the best fitting jeans in the world! I also discovered really comfortable cotton t-shirts, and camisole’s with built-in bra support. I bought my son the clothes he asked for, then I proceeded spend more on clothes for me than the purchase for him totaled (I bought everything he asked for). He is now a grown up professional man who can pay for his purchases. I am now a grandmother of two and I still buy all my clothes from American Eagle and Aerie!

Would like to see improvements. I love having access to everything in one spot (ie: shopping and my AE card), but I get a lot of loading errors. Sometimes items just won’t load the details or an error will occur when trying to update an item’s size that’s already in my cart. I’ve also put items in my cart and upon checkout received a message stating that the item is not available in my country. I would like to only see items that I can actually order. I also wish that completely out of stock items would not be visible in the feed. I think some simple improvements and bug fixes would make this app one of my favorites! I foresee it improving over time.

Love the clothes, hate the app. I love AE and their clothes but wow do I hate this app. When I have an order that hasn’t been delivered I can’t even see the item(s) I ordered, like the order page won’t show me the actual item, just the price, method of payment, and delivery address. And it’s so inconvenient not to see what I ordered on the actual order page, I have to click each date to figure out what I ordered when. And if an item is out of stock you can’t click it at all…even though it’s out of stock I’d still like to be able to click into that item to see reviews, item description, etc. (Sometimes I want to see the pictures of how their models are wearing certain items after I’ve purchased them, but then it won’t let me click on the item bc it’s sold out.) It’s all these little things that make the app so frustrating.

This app is amazing but I have some suggestions (:. Everything about this app makes it easy to shop and order things online. It works smoothly. I’m on it a lot! The one thing I wish I could do is organize my likes/favorite clothing. It’s difficult to find a certain shirt or whatever because I may have liked it a long time ago and have to scroll all the way down. It’s just hard to find and is sometimes faster to just go look. For it on the regular page. I also hate how when you’re in your likes and you press on a piece of clothing then go back it takes you all the way back to the top of the page! I also think another great thing to have is a notification when one of your likes/favorites go on sale!! I would absolutely love this. One last thing, I wish you could save the size of a likes/favorite piece of clothing. I’ll sometimes try it on it store and decide that I’ll wait till it goes on sale or order some online only clothing with it for a better deal and I don’t always remember the size I tried on! It would make it easier to save a size also. Overall great app, but I think these things could make it even better

Best shorts and jeans ever. I’ve literally been wearing American eagle jeans since I was 14 and I’m 28 now. I have a strange body type, I’m German and Italian, so I’m tall (5’7) & I’m curvy. American eagle jeans have always been the only jeans that fit me properly and fit comfortably. Especially as a teenager, by 7th grade I already wore a size 8 in women, and was much curvier and developed than 90% of the girls my age! I’ve always shopped American eagle, I love the fit of the Jeans, my only suggestion is please keep the high waisted jegging/skinny jeans! And please keep the bigger sizes in stock! Sizes 12-18 always go out of stock quickest! So please please keep those sizes in stock more frequently!!! ♥️ other than that, but other than that, I’ve been one happy loyal customer for 13 years! ♥️♥️

When it works it’s great. This app is easy to use for shopping, rewards, and tracking orders and generally without problems but I updated today and now I can’t really use it anymore. It says there’s a problem when I try to login and so I can’t track my order or shop using it because it doesn’t save my favorited items or the items in my bag without my account. It’s strange because it still says ‘Hi, My Name’ when I click my AEO but it needs my password to view anything as if I’m not logged in? It’s really weird and frustrating, but otherwise it hasn’t had many problems and I’ve had it for years now. It had an issue with crashing before but that’s seemed to be fixed now. When the app is running smoothly it’s a great design, though.

AE Addicted!😍. I love shopping in stores and online @ AE! I always find something I want when I shop here! The only Jeans in my closet are AE. I love the stretchy material, makes active days more comfortable. They are also long lasting, I have jeans that are at least 5-8 years old! Most of my shorts also come from there! The best part in all this is the deals, coupons, and promo codes I get for spending money. I’ve gotten clothing items free just by using the coupons. I love the earning system too as after buying 5 pairs of jeans I get 1 pair free! The APP is user friendly even for those of us that aren’t technology savvy.

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Terrible. Added items to my bag, went to check out, filled all my info but for some reason the place order button is still blurred out. What could’ve been a 5 minute order turned to a whole mission…

Can’t order anything :-(. I love the app but For some reason I can’t get past checkout! There is no place to enter in my city for billing but it won’t continue without it :-(

New reward system is terrible. The new reward system is not half as good as the old one. Also with the new app update you lose your old rewards.

Great price and discount. More items like bags, jackets please

Love. Bonne qualité et durable aussi. Meilleur magasin

Terrible.. Crashes all the time, every time I try to check out or add something new to my bag. Doesn't show if it's in Canadian or American dollars and there's nowhere to change the currency either. Needs bug fixes and improvements.

Awesome app!. Love the updates and love that it tells you when something is about to sell out 😊 really easy so navigate through the app and haven’t noticed any issues.

Ordering online. The online site is wonderful but it’s time consuming as when looking for sizing I found it difficult to find sizes and availability for those sizes for like especially clearance items. It should just say write on the actual item. Sizes left in only right off the top so that it narrows down what’s available and saves time

Thank you!. Thank you AE for making shopping at home easy!!

Appli non fonctionne. Depuis deux jours l’Apple est non fonctionnel

Website was glitching. We had a bunch of items in our cart. When we went to check out it gave us an error code telling us they were now sold. Every time we had to do a refresh to remove an item and another one sold out. If you were in the checkout process that item should be held until you’ve completed your transaction. Otherwise you end up in a never ending circle

Prices in USD!. It’s unclear in what currency prices are. I thought prices in CAD, they charged me in USD. Be aware!

Decent, improved. Runs smoother than the last time I used it but does still occasionally crash or will not load.

I LOVE AERIE. You can’t go wrong with aeries clothing

#1 Fan. I absolutely adore the AE app! It’s so easy to use and there are so many discounts via that app that have saved me hundreds of dollars over the years. 10/10 reccomend

Difficulté avec les paiements. Pas capable de payer avec ma carte de credit

Prices changes once items in your cart. Sneaky.. prices change all the time they tend to go back up once an item is in your cart.

LOVE IT. I honestly love this app. I've bought multiple times and i really enjoy looking at the new stuff

No canadian currency. Prices are in USA only not in Canadian currency

Returns issue. The problem is that the fact there aren’t enough stores, in some, you aren’t accepting aerie in some AE. Why is this ? Ex. The store in Marche Central in Montreal.

Glitch. Updated the app, all my favourites disappeared and I can’t re-add anything to my favourites either. Can’t move from cart to favourites list either.

App doesn’t work. There were items when I tried to pay that I didn’t have in my cart. I think the problem is if the user has multiple apps or websites logged in it breaks the app. They have to login to every site and delete the items in their cart because it won’t update.

App not loading. Normally I love this app, but unfortunately for the last week the app has not been loading for me… I’ve updated it and deleted and re-downloaded it and unfortunately its still not working. I have an iPhone 12 that is only 6 months old and every other app on my phone is working fine.

Great app and company. Overall aerie and american eagle are amazing brands and so is this app. The best part about aerie especially is that they are so positive and very inclusive of all body types. They offer many sizes to insure you get the one you feel confident in. It is also very affordable and comfortable. It has all the aspects needed to have a great store and app.

Wish list deletes, sort by price broken. This app is quite unstable. Your saved wish list will completely reset frequently and sorting by price usually causes the app to crash.

Payment. A few times when trying to order, I’ve had issues with finalizing my payment.

Mediocre. AEO regularly offers bigger discounts on the app than the website which would be great if this app worked properly. I've spent the last two hours trying to place an order and every time it tells me that some of the items in my cart cannot be shipped outside of the USA. This would be fine if it would tell me the exact items that can't be shipped but it does not. After removing certain items from my cart I finally figured out which ones can't be shipped.

Great deals. I love the offers though the app and emailed. Saves time and fuel from traveling to the store.

Did not work for me. Tried to place an order and selected ship to store option. Entered the store and kept getting error message that shipping address not valid. Had to go back to the browser to place the order.

Men. American Eagle has always been great for men jeans and shirts. Excellent for work or play.

App works fine. I’ve had the app for a long time now I’ve never had a problem!

New update doesn’t work. I am unable to shop on this new update. When I add something to my cart it says there are items in there but when I click on my cart it says it is empty. (I am using the new canadian version)

No option to change to Canadian currency. I want to use the 25% off in-app discount, but can't tell if it's in CAD or US and there's nowhere to check or change the currency, so I'm not going to risk proceeding with my order.

Waffle Shirts. Such great quality!

App is ok. It’s just really unfortunate that it does immediately link to PayPal. Every other app I use will pull all of your information from PayPal and this app makes you fill it all in before you can hit pay. It’s just an inconvenience when so many other apps make it easier.

USD charged. To all my fellow canadians be aware that the prices are in usd. Received the bad news too late after finalizing checkout! I am certainly calling customer service first thing in the morning. #notahappycustomer

Cart empties randomly. Cart will randomly empty and you have to re-add everything

Free shipping. Wish there was free shipping for spending 60$ instead of over 100 and also I had free shipping and then went to pay and it disappeared and now I have to pay$9. Wish there were more aerie stores in small town/city’s.

US Funds only. Bought some shirts thinking the prices were in Canadian dollars get my credit card and its US funds. No option to change it and no indication what currency is being charged.

Made an order today. Let's see how long it takes to arrive!

Prices on USD. Prices are on USD

Unacceptable. I updated my app thinking it would be beneficial and stop all the glitches but once I open the app all of the clothes I saved to favourites disappeared. I’ve also been having glitches where it will log me out and when I go to the account page it jumps out of the app. Aerie/American Eagle please fix this!

NO CAD CURRENCY. There’s no way to know you’re shopping in USD instead of CAD even though I downloaded the app in the Canadian app store. It led me to believe the clothes were cheaper than they really were. You really should fix this! I won’t be using the app again.

Keep getting negative AE points, no offers. I keep getting negative points and no offers. I also prefer online because you can filter more easily for quicker shopping.

Easy peasy. Great shopping online, confirm of home. Beats the crowds and lines on Black Friday.

Not Canadian friendly!. How does this not convert into Canadian dollars CDN by now? Otherwise beautiful app.

Seamless Shopping. I’m so impressed with my shopping experiences at both in stores and online. Love the rewards program too!!!

Perfect for Sensory issues. I have many auto immune illnesses that leave my skin feeling sensitive and some fabrics actually cause me pain and discomfort. 60% of my closet is from Aerie and I rarely have issues when I’m wearing it. The odd thing doesn’t work but I’ve found most things I’m safe to wear any day even if I’m in a bad flare up of symptoms.

Worked for me!. Super easy to use, no glitches, great discounts

Lub dawwwctur. Hey hey hey great AE today

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Really good app. I love this app, it is so much easier to use than the website and it is ages faster. The only complaints I have are little things about it, like on the website when you are looking at reviews they always have the ones with pictures first, but on the app you have to scroll really far to find one with pictures. Also sometimes if I click read more on a review or if I click on size and fit it sends me out of the app and I have to find the product all over again. I’m not sure if it’s only me who had these problems but I really like this app I just wish that stuff would be fixed.

FAV CLOTHING BRAND EVERRR. I have been an AE shopper since I was able to fit into their clothing. Seriously 100% would recommend their stuff to anyone! They have the best variety of cute, flirty, sexy, trendy clothing! Always never cease to amaze me with their new arrivals! AEO denim is the only denim I will wear, it’s the best ever & I am so picky when it comes to denim but I always find myself comparing any other brand to them! Best customer service, best clothing, best quality, AND so affordable! You won’t be disappointed, trust me!! My bank account doesn’t appreciate my AE credit card payments every month but it’s so worth it!!!❤️

a little too private. i’ve shopped AEO for years and always find what i need or want. i’ve recently downloaded this app and was super excited and from the looks and quality of the app i loved it and got a 25%. although it’s easy to shop it’s not easy to buy. maybe the buying part is fine but if you want to look at your previous orders you have to reset you password even if you tell it to keep you signed in. the privacy of it is way too fragile and even when i put the right password in, it soon locks me out of my account. pretty disappointed i can’t look at the orders i’ve made. you need better bug fixes on your app AEO. but thank you for the amazing clothing line!

Love using this app!. I love the AE/AERIE app! It’s very easy to navigate and find what you are looking for. Also, I love how many people leave reviews and some even include pics of themselves wearing the clothes. I find this to be incredibly helpful. It’s easier to decide which size to order when you have some sort of reference...I will look for reviewers who are close to my height and weight to see what size they ordered and how well the item fit. I also love how I get 10% off my purchase just for using my AE credit card. I am a huge fan!!

Fee ship to store is not functional. I have been trying to use the free ship to store option for the last several days and it is not working. I was hoping that it may be a daily bug or something, but for several day this option has not been working for me at all. When I try to purchase or use Apple Pay, no payment notif/page comes up and I am simply stuck in the app. I have been a frequent Aerie/AE customer for several years and usually this store is pretty great in terms of app/customer service, so 3 stars because I enjoy their produce, but still not 5 obviously due to the functionality of their app

Awesome products, not enough stock.. I feel like everything I find items that I like they sell out immediately and instead of making more items they just add other products. It wouldn’t be as frustrating if the items weren’t still showing up to be added in my shopping cart. I get excited to purchase and then get an email, sorry the item you bought is sold out. Giving you back a refund. I get so excited about the purchase I just made only to be so disappointed with shopping on this app.

Out of Everything!. When I put something in my car it should go out of stock on the website so that I am able to buy it! This is the third time this week that I have tried to buy stuff at the end of my online shopping experience was unable to buy what was in my car because it went out of stock while I was shopping. Once items go into cart they should go out of stock for other people and I should get me given a chance to buy it!

Treat customers better with more rewards. I shop all the time. And I never get rewarded for me being a loyal customer because I shop sale and clearance. It shouldn’t matter what you shop, you guys should reward if we’re spending so much. And I don’t like that I have wait to 2 weeks for my points, they should show up immediately and what I do earn I want to be able to spend when I want, it when you guys make it available weeks after my purchase. Other than that, good products which is why I stay loyal

Just need to fix one thing. I really like the jeans and they have really nice cute clothes and love the deals they have online on their app but I hate that an item sometimes shows up as available and when I go to purchase it no longer is but it still shows as available when I go back to look at the item. I don’t know it it’s a cliche or if the items are not updated fast enough but it has happened a few times already and sometimes even after I have placed the order and everything they will send me a notification days later saying the item isn’t in stock anymore. Just a little annoying since I get excited for nothing sometimes. I hope they can fix this and update their in stock items better. Only problem with the app.

Good app, but.... As far as apps go, this one is quite good. It is a bit of a bummer though that items that are sold out still appear in the app. Whenever I try to select certain items, an error message pops up. It seems like it would make more sense for them to leave the store when they are sold out rather than take up space and time (and get me excited just to break my heart 😉). I’m not sure what goes into that so maybe it’s harder than it sounds. Overall, though it has a good layout and makes it easy to find what you’re looking for.

Almost Perfect. Super easy to shop!! Easy to favorite things and then add them to your cart from your favorites tab, easy to change size/colors of items already in cart, card and shipping info saved when you log in and you can log in w finger print and then not have to worry about the security of your card when logged out. Only downsides are that it can be glitchy every once in a while like freeze out of no where or randomly just close out of the app, idk if they fixed it bc it hasn’t happened to me in the last month at least... and they don’t have a “best selling” filter to sort items when shopping so I wish they’d add that.

Eh. Much better than it used to be but still not that great. I haven’t used it for maybe a year or two because I had an awful experience with an order that I tried to place on it before, but now that the closest aerie to me is about 2 hours away, I’m finding myself having to order online and thought I would take advantage of the 25% discount that they’re offering in the app. I was having a lot of trouble with things loading and I definitely can’t recommend using it if you don’t have access to WiFi. Sometimes I couldn’t even get the app to start up. I like the features and ordering was easy once I waited a good while to see pictures of what I wanted to order.

LOVE THIS APP!. I'm pretty brand exclusive to American Eagle. I've been shopping there for years because the quality of the clothing stands the test of time. I recently relocated to an area that is off the beaten path. The nearest brick and mortar AE store is over an hour away. So, I've been forced to do my shopping online. The app makes it so easy to navigate through new arrivals, clearance & online exclusives. I can easy see what they have to offer, check available sizes, determine fit, see all colors & read real reviews from customers on the item! It takes the guesswork out of online shopping! Total 5 star from me!

RUNS SMAAAAAALLLLL. SIZE UP TWICE!!!. Those shorts are super duper cute!! Someone on here wrote that they were very thin? WRONG!!!! The ones that I received are the REAL jeans material....you know, the hard, unforgiving, ZERO stretch type? Yes, these shorts have ZERO stretch! I wear a size 6 jeans from here but I wanted something a little baggy so I ordered the size 6 and 8 online. I could NOT zip up the size 6 and the size 8 was uncomfortably tight. I couldn’t eat a meal and wear the size 8. With that said, I just ordered the size 10. It’s crazy because I don’t wear anything in size 10. I’m 5’9 and 140. Fingers crossed that the size 10 will fit PERFECTLY!! So size up please!!

LOVE AMERICAN EAGLE. This has been my favorite place to buy jeans since I was probably 10 years old. I don’t buy jeans from any other store, and if I have I’ve hated them. I waited years and years to finally get an American Eagle credit card. Once I had credit from using Chime I was eligible to get an American eagle credit card. It is the best thing ever, I get rewards that I can spend on more jeans. American eagle does not let you down, and with this credit card and being a rewards member I also get free shipping!!! ❤️❤️❤️❤️❤️❤️❤️❤️

Love the clothes but shipping is AWFUL. I love American eagle clothing. Good quality, cute, and true to size. However, every single time Ive order something off their app, I’ve had terrible experiences!!! I ordered a pack of earrings a while back and it took over a month to arrive. In fact, I completely forgot about them. I just recently ordered 2 pairs of jeans and at first, my package was said to arrive in 3 days, then 5 days, 7, and now 10. Also, In the past, I made an order for a few shirts, a pair of shorts, a dress and a romper and they all came in separate bags at completely different times which was very odd to me. I absolutely love their clothes but the shipping process is ridiculous. 😡

App Malfunctioning. I love American eagle and would give the app itself 5 stars but every time I go on my phone and try and go through different sections within the app it’ll open it and if you try to back track or go to another section the app force quits. And it’ll do it over and over again. Which is strange cause on my iPad it doesn’t have that problem. But I’m not always bringing my iPad around. I work for AE so i need the app sometimes to help customers but it doesn’t make it easy if the app is just going to quit. It’s been happening for over two weeks. Please this!! As well as keeping a better track of clothes being out of stock or not!

Love the app but there is one thing... I have used this app for over 5 years, and I have been pleased with it since I have downloaded it. During those 5 years I have accumulated quite a lot of stuff in my favorites. Sadly though, one day everything in my favorites just disappeared. :( I thought something might have messed up with my account so I logged out and logged back in but still no luck. Even after everything has disappeared I still can’t ‘heart’ anything. I now rely on screenshotting the clothes I find cute and it takes up space on my phone. It is a great app besides this and I love the clothes!

Lots of bugs in this app version. I used the app because there was a promo for it, but it’s buggy! Every time I added an item it stated the item to be ‘FREE’, what?! But when I check the item in my cart it wasn’t. Also I tried to add an item and it would state ‘added’ but when i checked my cart it wasn’t there. After multiples attempts I switched to web view and I saw the item I was trying to add was actually out of stock. I’m surprised the app was released with issues like this, very frustrating but two stars because I really love the store and I still got a coupon after placing my order. Hoping next release will be better but Id stick to web or shopping in store till a fix is in place.

Love American Eagle but it’s missing a key feature.. I love American Eagle clothing. Though shopping in the app can be underwhelming. I propose a feature that would allow the app to remember your body. As in setting up your shirt size, your pants size, your shoes size, underwear sizes etc. When your searching for clothing let the app have a section in the “filter” tab called something like Fits. So the user can then chose the pre selected profile of their own “fit” or other preselected profile the user can setup. This we won’t have to change our search criteria every time we watch for dope new clothes.

Oversized Hoodie sweatshirt. Before Christmas, I went to A&E store to pick up gift order for my 32 year old daughter! Cruising the store I spotted this nice soft zip hoodie sweatshirt. I’m 62, 5’1”, & overweight usually wear a large, grabbed a large & medium headed to dressing room, to my surprise both too large! Tried x’s/s fits great with plenty of room, not tight! The sweat fabric is so great quality, nice and soft, I just had yo get a couple more! I bought the olive in store, online purchased cream, and turquoise in slightly different style looks like pockets are only deference…I hope!

Why AE is the best!. AEO connected is easy to sign up for and you receive pretty good deals! The American eagle credit card also has the very best rewards, if you can control yourself. I just got 2 pairs of jeans with a regular total of $110 but i paid $5.50. Jeans were buy one get one half off, I had a $15 reward and free pair of jeans from using my credit card, I received a 20% off for my birthday, and they gave me free shipping based on my original total. At the end of the month, I will pay off my $6 balance and have 2 more pairs of jeans on record. Every 5-7 jeans, you receive a coupon for a free pair. American eagle is a blessing.

New jeans. I will start by saying I have probably bought over 50 pair of jeans from AE. I work in these jeans and am very active. The jeans in the past would last around 6 months before they would eventually get holes in the knees which was more than acceptable. I do not like the stretch fit jeans so I am stuck ordering online now for classic bootcut jeans. My last order was 4 pair of jeans was probably 2 months ago. One pair, the first time I wore them formed a hole at the top left corner of the back right pocket so I ordered another new pair. Now all of these jeans have had the same issue in the same place. This has never happened before in doing the same job for the last 15 years. Something happened with the quality or a fluke defect in all of the jeans that I received.

Nothing Left.. I love American Eagle’s clothes, especially the app because it is very functional, especially since a lot of people are ordering online because of Covid. But, everytime I go on there, everything is gone. Especially all of the bigger items, I believe more than 60% of the items on the store are all sold out. It’s quite disappointing because there are items I would love to purchase, but they are never restocked and are always gone. I don’t even waste my time anymore shopping here because either the items that are not gone are way too overpriced and that is the reason why they are not sold, or there is nothing left so there is no reason why to shop. Bummer

Extremely hit or miss. Mostly miss.. The app is really glitchy. At least for me. Shopping cart doesn’t refresh like it should. When I logged in it was blank. Then after adding some things it refreshed and added a bunch of stuff that was in my cart from another day so I had to sort through it cause I had 2 of a bunch of things since it was showing blank when I logged in. Also placing an order seems almost impossible. Clicked place order at least five times. Every time it bounces back to the payment screen. Trying to use my AE card like usual which is saved to my account. Just kept saying either “an error has occurred” or “we couldn’t verify some of your payment information”. Finally gave up and used a different credit card. Would rate 0 stars if I could.

Better than the rest. I have to say, I do fancy online shopping because I do not have to drive to the stores and waste my precious gas (It is rubbish on how much gas costs these days). Anyways, American Eagle has made my shopping experience so much better because they actually ship clothes to the UK, unlike Abercrombie, which has limited shipping to the area. The app is so minimalistic, which is in trend in Britain in right now and I’m sure this is true for America, as well. I don’t like spilling shopping tea, however, this online store is certainly one of the better ones. My mum also approves of this amazing app.

Bugs. I can’t log in from the app or the website. Tried resetting my password, didn’t work. Tried deleting the app and downloading it again, didn’t work. Tried logging in from the website, didn’t work. Used the live chat feature and got no help other than “do you know your password though?” and to delete my cookies and try again 🙄 Also, I can’t even view the items in my cart!! I just wanna buy stuff and use my rewards but this is making it pretty difficult to do so. Please fix this!!

wow! 🤩. i don’t usually write long reviews but american eagle certainly deserves one. first of all, the experience i had browsing the app was great. they never sent me those annoying emails that other stores send - “forgot something?” when i didn’t put anything in my cart. the prices are a little high, and shipping is $7, but it makes sense when you think of it. when i contacted customer service, granted, it took me about an hour, but when i did talk to them they were very helpful. eventually i found a product i liked and wasn’t too expensive. when i ordered it, it took exactly 7 days to start shipping. but once it started shipping, it came in about 3 days. i was impressed! it came 2 days before the estimated delivery date. i loved the product and wear it every day! i would 100% recommend american eagle to anyone who’s looking for high quality products and is willing to pay a little more.

Boybrief Selections Declined in Selection Quality. I would have liked to buy more boybriefs, but the current selection is limited. I’m looking for the thick cotton with small lining on top. And I’m just not gonna buy anything with a logo on it. That is the main reason I’ve switched from Victoria’s Secret to Aerie. But I’m seeing the same downward trend. Victoria’s Secret has declined lately because they’ve been so over labeled on their clothes to the point it’s tasteless to wear them. I hate to see Aerie in American Eagle go down the same path. Please stick to quality underwear. And keep some good selections available. It’ll keep a consistent cash flow from loyal customers. It’s easy money. Regards, Randal Ellis

Pretty good app. I love AE I pretty much buy all my clothes from there. I have the rewards credit card and everything. The account integrates with the app seamlessly and shopping for what you want is easy. The only reason this doesn’t get the full 5 star nod is because sometimes the filters don’t exactly work. For example if I filtered tops to the medium size for availability, I click on the item and then within the item description page it says they don’t actually have my size. That, and them having things out of stock but are still showing as being in stock. Little kinks like that don’t completely ruin the experience.

American Eagle. I ordered a pair of white cargo shorts and waited two weeks for them to come in, only to find out when I called customer service that the warehouse won’t ship the shorts any longer. Had I not called American Eagle customer service, I never would have been notified that my shorts were never going to come in. I am a loyal customer and have put in so much money with American Eagle/Aerie. I’m really upset that they did not send something to me, informing me about the whereabouts of the shorts. They need to find a way to improve the system because they have really disappointed me this time.

Wonderful.. American Eagle jeans are the only jeans I’ll wear. They’re flattering and their fit and quality are both incomparable. Their size range is very inclusive in all sizes and lengths. The only thing I wish could be changed is the availability of long sizes in stores, as nearly all in my size are only available online; which isn’t really a complaint, I just know I would purchase even more if I could try certain styles on in my perfect size. Overall, if you haven’t tried ae jeans, I definitely recommend checking out the website, app, or store. You definitely won’t regret!

Great functional app. I use the app regularly and never have a problem. I love the fact they alert you they have only a few items left in stock so I don’t miss out on something I really want. AE integrates a secure mobile purchase well with my last pass login and Touch ID and Face ID. I only wish the would bring back viewing old order details so I can easily repurchase something in a different size or color. Also, wish I could browse the app to landscape mode on my tablet. I definitely appreciate the discounts and rewards!

Love it, but what’s going on??. I love AE. The online store is where I get all my jeans because they have short and x-short versions, but something is wrong. I haven’t been able to sign into my account for probably about a month now. Also, it’ll say I have items in my bag but when i click on that tab it shows I have none. Customer service hasn’t helped me at all, and the website has the same issues. You would think they would fix it since they’re losing money, but I guess not. Right now it’s not worth it to have the app, but it’s still an amazing store with good deals once in a while.

Love this app. I love this app! I use it all the time, but there are two things that need to be fixed: With the most recent update, they got rid of the item reviews which I use all the time. I have to look the item up on safari to get the reviews, which takes away the ease of using an app. The second problem is something a lot of people have been saying..they will have an item posted in your size that is no longer available, and it doesn’t tell you until you place the order.

Good but some glitches. The UX in certain places still needs to be improved. For example, if I have something in one color already added to my bag, and try to add another color of the same item, it updates the bag with the new color without giving me the option to add a second one in a different color. Also, sometimes the bag doesn’t apply promo deals like 2 for 60. Another time I wanted to bundle undies and somehow it added my bundle and kept them individually in my cart so I ended up with twice the amount of underwear I needed. I love their clothes and deals though, so it is still worth using the app.

Easy to use. I do most of my shopping from my phone and the ease of use of an app is what really determines how often I shop with certain brands, and sometimes I won’t even bother if it’s too much of a pain. That being said, this is one of my favorite shopping apps. Not only is it easy to find exactly what I’m looking for but my cart is always updated with items that go out of stock while I browse so I don’t end up paying for things they aren’t able to ship to me (take note gap/old navy). Also, I love the fingerprint sign in, makes life so much easier.

Love it mostly. A few flaws. I order from this app all the time. As far as ordering and receiving items etc it's flawless which is most important to me. What I think could be better is being able to review items from the app itself and not just the website. Also after I've ordered my items, I like to view what I've ordered. Under recent orders they should allow u to access what you've purchased by touching the photo instead of having to search for the item again. (Which u may not find.) Also I have to sign in several times during each session which shouldn't be the case. Small things mainly. Overall I love the app.

Worst website & app experience. I love Aerie but they need to work on their online platforms! Their website was the GLITCHIEST & took forever to load in between pages, sizes, colors, etc. I know it wasn’t a connection issue because everything else on my computer was running smoothly. Thankfully, I knew what I wanted but I purchased less than I would have in store just because browsing was SO difficult. Frustrated, I hopped onto the app hoping it would be a smoother experience but nope. The app was just as glitchy and SLOW to load. It took me nearly 20 mins to checkout just because pages weren’t loading and I had to refresh constantly. I don’t have a store super close to me so I’m stuck shopping online for now.

Just Discovered Aerie & LOVE!. I was at Tanger Outlet in N Myrtle Beach and just walked in Aerie to see what kind of clothes they carry. The staff was top notch and helpful and kind as I rarely find that anymore in retail. I love their clothes plus they fit my sometimes plus size self. Their clothes are good quality and soft and easy to wear. I signed up for Aerie credit card and that was easy and quick and just got $10 off order with credit card points with todays online order. The app is great and simple to navigate.

Love the Clothes, Dislike the App. AE clothes are amazing! Literally the only brand I have been happy with since I was a high schooler. The app on the other hand could use some common sense upgrades. I loathe that I have to sign into a website from the app to do things with my AE Card. I also dislike that I can’t store my card information in my account for future purchases. I have also run into issues with certain clothes items saying they can’t ship to my country. I live in Hawaii...pretty sure that’s still part of the US. I’ve missed a few products I’ve loved from this glitch. Please fix these things!

Terrible. I absolutely love AE but the App and the Website are really bad. On my app I have favorited all the clothes and other gear I would have interest in wearing and most of it says “not available in America” I mean, what kind of crap is that. It’s called American Eagle, I should still have 100% of my favorite items in my favorites list. I have taken screenshots in the past of items that I want to send to my family for Christmas and the items are no longer on the app and website. They both do not have very much men’s items comparing to what I have seen in years past. My favorites list has about 10 items in it when it should have had about 200 items in it. Most of the things that I like are gone. I believe that I have more luck going into the store to shop, not online.

Extremely easy to shop online!. The Arie website is extremely easy to use! The reason I like it so much is because when you add items to your cart, it does not redirect you to another page or location. It simply puts the item that you want into your cart and stays on the same page or spot that you are looking at and shopping on. I just purchased six pair of boyshorts/underwear. They are extremely comfortable and 100% cotton. My younger daughter even loves them!

Love them!!. Even though I think that the prices are too high, I know that the quality of each item is very good. I had an experience where there was a mixup with free shipping and I contacted the company. They told me that my app had an error and that there needed to be 50$ purchase to receive shipping even though my app said that I only needed to pay 40$ to get free shipping. After I contacted them, they sent me an email and gave me a gift card that included free shipping. Their dedication to great customer service is incredible!! Thank you American Eagle!

Love AE, especially the jeans!!! #AEjeans. So happy I found AE, especially the jeans! So hard to find stylish, perfect fitting jeans as a husky man. I like all your products though, I wish the men’s beaded bracelets were still on sale, though. Also, could you add more variation/different options for the men’s “athletic” Jean line. There are only 3 options! There is no feeling like finding a pair of jeans that fits perfectly, now I have that feeling all the time. They not only make me happy, but they definitely make me feel more confident in myself, and you can’t put a price tag on that. Keep up the good work, you are very appreciated. #AEjeansForLife

Educated Consumer. I would have ordered so much more merchandise for my daughter and myself (spent more money!), if the online store would match the prices of 60% off Clearance merchandise offered in the Store. Aerie at the Mall is the same company as Aerie online, with the same merchandise! Why not honor the same prices offered in the store!(?) We are still in the midst of an awful Pandemic and customers should not be charged more money for merchandise for deciding to stay home and shop online. Shopping should be pleasurable not stressful, especially in the comforts of one’s home.

Easy to use! Feels safe & secure!. I enjoy using the Aerie/American Eagle App. It is very easy for me to use, and I am able to filter products based on my sizing— which makes shopping and finding the products I want so much simpler. I also feel secure inputting payment details; I feel safe using the App as I have never been alerted that my information was leaked or hacked. I would recommend using the App to purchase items as sometimes Aerie/American Eagle will give additional product discounts for purchasing through the App.

Good clothes, bad charity choice. I have shopped with American Eagle for over 20 years and still wear their jeans. I have always been a charity giver, during checkout at most stores. However, I will now be more cautious. Feeding America, their latest charity, pays their top executives over $900,000 a year. They claim $1 provides 10 meals, her outrageous salary could provide 9.6 million meals. I won’t even include their retirement benefits. It’s sickening and I hope AE does better research when choosing their next charity. Their salaries can be found online with a simple google search.

Awful. I have Downloaded this app three times in the past month trying to get it to work. When I sign in to my rewards it shows I have zero, even after contacting customer service and dealing with them for a week it still will not show my rewards. Then it just froze, it wouldn’t let me click anything even after force closing and restarting. So I deleted it and reinstalled. It worked for about a week after the reinstall then the same issues. I had to delete it again. I have an iPhone XS that is up to date so I’m not sure why it won’t work. Customer service was pretty much useless and gave me 4 different reasons why, none of which were the issue, and never ever resolved anything. They just stopped responding. Waste of my time.

AE is a great store. I love shopping on this site and even in the stores but where I live we don’t have an American Eagle store close I wish but I normally do my shopping on the internet all three of my kids including me live the store. I would recommend this store and their web to everyone and anyone they ship their items fast. Thanks we love your store keep up with AE. If there is a time that there isn’t no AE anymore I would not know what I would do I live this store and so does my kids I spend a lot of money in this store.