Shop Disney App Reviews

VERSION
12.0
SCORE
4.7
TOTAL RATINGS
85,618
PRICE
Free

Shop Disney App Description & Overview

What is shop disney app? Disney Store is your official home for exclusive collections, designer collaborations, and one-of-a-kind Disney merchandise for fans of all ages.

Shop the stories you love with the largest selection of authentic Disney, Pixar, Marvel, Star Wars, National Geographic, and 20th Century Fox products right at your fingertips.

Whether you are getting ready for an upcoming Disney vacation, looking for that perfect gift, or wishing for a little extra pixie dust Disney Store has what your heart desires!

- Exclusive access to Limited Edition and Limited Release products.
- Checkout quickly with express payment options—including ApplePay.
- Be the first to know about our best sales and events with push notifications.
- Discover your new favorites with personalized recommendations.
- Easily track your order and view your order history so you never miss a special delivery.
- Add your favorite items to your Wish List and share with family and friends.

Note: Some features in this app will require your full name, country, birthdate and email address. To facilitate the sign-in process, the app will also require access to the email address stored within your Disney Account.

This app includes the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases.

This app provides you with the option to receive push notifications, which may include information about products and offers. This app will request access to your camera to scan product barcodes and credit cards for purchases.

Terms of Use: https://disneytermsofuse.com

Privacy Policy: https://privacy.thewaltdisneycompany.com/en/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-privacy-rights/

Do Not Sell or Share My Personal Information: https://privacyportal-de.onetrust.com/webform/64f077b5-2f93-429f-a005-c0206ec0738e/de88148a-87d6-4426-95b1-ed444dd53281

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App Name Shop Disney
Category Shopping
Published
Updated 14 February 2024, Wednesday
File Size 61.2 MB

Shop Disney Comments & Reviews 2024

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Online shopping glitch. It took me 2 days to place this order. It has never been so difficult to place an order. It was not giving me the free shipping even though my order was more than $75. I called in my concern and was asked questions I already knew the answer to. If my order was more than $75, if I correctly used the discount and so forth. I’ve placed so many orders before on my Disney app/online, why wouldn’t I know the steps? I finally got the order in w the discounts on my own. But when a loyal customer calls in a glitch, please take it into consideration and help. Don’t just dismiss it and imply customer is doing something wrong. There was a glitch and that’s why it took me forever to get the shipmagic included. Thank you, Loyal online customer

Disney needs to do better. I have been a Disney collector for over 20 years. If we are in quarantine you would think they would make more of the new releases know full and well people are wanting them. This would also stop people from selling at higher prices and allows people to purchase. 3 months in a row now and can’t seem to purchase any of the new releases. Disney has know about this issue since first month in quarantine and still has not worked on their website

Checkout. Check out took over 30 minutes. It kept kicking me out and would not let me finish my order. I had to restart the process five times. At the end of the fifth time two items were no longer available. It was a very disappointing experience. And I was afraid to go back to get the Mickey bag because I was frustrated and afraid it would start the whole process over. If I’d realized those other two items are no longer available I would’ve purchased something else that was the Mickey bag with the Stripes.

Slow and Glitches. I love Disney and I loved the app at first too. I got a new phone over the summer; then in October when Disney has their big doll release my app started acting up. I thought it was just from foot traffic of too many people on the app at once. I shook it off and just used the mobile site one my phone. It didn’t get any better after all the dolls said and done with. It still doesn’t work for me. It takes forever to load. I mean like 2-10 minutes or more. It’s always up to date and it’s the only app I have this issue with. It drives me nuts. Then when it finally does load and prompts me to login it always gives me a login error. Or I get errors when searching for products. Super irritating for someone who constantly shops with Disney.

Deja Vu All Over Again. Decided to do some Black Friday shopping after a day of decorating. Sat on the couch and put a bunch of items in the bag. Added my last item and noticed there was only 1 item in the bag (should have been 6 items). Had to readd all the missing items. Go to checkout- the bag read 6 items - and it reset again. So I shop again. It does it a third time. Raced to get all the items in the bag so I can take advantage of the 20% off and free shipping. Checkout and can’t get the free shipping even though I met the required total. At one point needed just a few dollars to get the free shipping. Looked at the link for “under $10” only the link wouldn’t work. Frustrating.

Inefficient. I love Disney, but I absolutely can’t stand this stupid app. It never keeps me logged in because there is constantly login error. Even when I do login the login error pops up afterwards. I also hate how I can’t buy anything unless I have WiFi. There are constantly errors that pop up on my error saying, we can’t process your request at this time or please try again later. I’m a trading pin collector, and today I was trying to buy a limited edition pin. I had the pin in my bag, but it never would process the purchase! It would and then quit loading as if I didn’t press purchase. This app has done this multiple times when I buy pins from it! This went on for thirty minutes! I even deleted the app and redownloaded it, and that didn’t work either. I gave up and waited and hour. However, when I got back the pin was gone. Now I have to go to Ebay and buy it for 3x the original amount! This app is so slow and ridiculous!

Disney App the only way to shop online for the Mouse from your house or anywhere♥️🎃🍂❣️. This Disney App makes me 😃 it is just like being in the shops at Disneyland to me. It is so very convenient and cool 😎 it just comes to your door. They have sales and free shipping over $75 purchase and they send you emails to keep you up to date with all of the up and coming items, movies etc. This Mouseketeer ♥️’s Disneyland and now I have a piece of it in my home or wherever I am. DISNEY til I DIE ☠️🎃👻🍂

Love the merchandise but the App is awkward. When first getting on the app, it is hard to find the search feature. Push the screen downward and scroll back to the top. Then you can see it. Next, when trying to buy something, finding where to add it to the cart is very difficult. Sometimes one just has to push the screen downward and upward, then a bar appears at the bottom.

Great app, horrible inventory control…. The app is great and the shopping experience is good. The two problems I have with shopping Disney online is inventory control. If you’re fighting to get an item that’s highly resold by others online and you do get lucky enough to get ‘said’ item, there’s a high chance of your order being cancelled, confirmation email or not. Second, to find high demand items, like D23 releases will not show on shopDisney. You’ll need to find a blog or Instagram post to get the link to the item on shopDisney. Overall, Disney has some awesome stuff. If you can get to the parks or Disney Springs, your chances of finding something is much better but if you’re only option is online shopping… that item you purchase will likely not really be in stock

Options are lacking. I love Disney!!! I want to get that out first. However, it seems like here lately the lack of options for products to purchase is getting worse. I understand that with our current situation that it has made things tough, but I have never had issues with finding things I wanted to buy from the store, until I have money to purchase. Big men’s clothing, big women’s clothing are at an all time minimum. Cell phone cases also and tech accessories in general. We love Disney and can’t wait to go back to WDW, please bring back more options to buy from the site.....thank you

Extremely Limited Selection, No Map Feature.. I’m very disappointed with this app. I love Disney. I go to the parks every three years or so. I have travel anxiety so before a trip I like to research in the app the latest merchandise offered throughout the parks. It helps to make things less over whelming. When I opened the new app, it appeared to have significantly limited park merchandise and no “park map” feature that could help locate the items in the parks once there. Please make it similar again to the old app. Even in store only items were viewable on the old app, which was still extremely helpful as I could make a list of things I wanted before hand. This also helped to narrow down which stores I needed to go to, in order to make my time in the parks more efficient.

Improvement Needed. I absolutely love Disney. My complaint about this site is that it is hard to find what your looking for. Especially if it is a limited release. There are still people that collect for they love all things Disney. I feel that it is very difficult to find the limited items and they are often sold out but the time you actually locate them if you can find them at all.

Easy to search but Apple Pay doesn’t work. Awesome, great app. Easy to navigate, search items and add to cart but I always have problems with Apple Pay. It will delete items off my cart when I try to pay with it or it will say wrong info when I know it isn’t and it will keep a hold of my money for up to three days as processing even though it doesn’t go through ! Once I tried Apple Pay twice and it was on my account two days(both tries), when I enter manually I have no issues whatsoever. Lesson learned after PLENTY OF TRIES! That’s the only reason I give it 4 stars. Apple Pay is quick and easy on any other app, never had problems. Make it even simpler ShopDisney

Too Glitchy. I’m giving this app 1 star because every time I’ve used it I’ve had some sort of issue. The first time I purchased from the app, when checking out it kept saying my order could not be processed so of course I would try again. Only to find out later that every transaction actually went through and my card had been charged 3 times. Today, it took an hour to finally get my order to go through because the app kept logging me out in the middle of checking out, therefore losing the items in my cart and having to start completely over each time. Absolutely ridiculous and way too glitchy..

Needs Updating and add’l features. Love all this Disney but this app. I was shopping last week for Christmas items and had to add all items to my basket but was not ready to purchase yet. This week I was looking for a birthday gift for a family member. I could not easily find the item, like last week, so I had to do an extensive search. Then after adding item to shopping cart, I was not able to process my order until ALL of the items from my Christmas purchases were deleted bc there is no “Save for Later” or “Wish List” options. Hopefully when I go back to find all of the items I want to purchase I am able to do so seeing how finding one product today was quite time consuming. Hoping the beauty items I purchased today are good though!!

Convenient, but not efficient. The app is okay, but navigation is not as easy as on the browser and choosing sizing is strange. You have to click ‘add to bag’ to even see what sizes are available. On the web browser you can see available sizes while viewing the item. Also, I wish that when you are looking at an item, they would suggest similar or matching items. For example, when you look at a girls dress, there should be suggestions for accessories, (bags, shoes, jewelry, etc). If I want to see matching items I have to go to multiple different categories to navigate and scroll through endless items that are not relevant to what I’m looking for. Not convenient and time consuming.

Disappointed - No AP discount. I’m an out of town Disneyland AP. I missed a couple items when I was at the park last week and thought no big deal I’ll order online ... welp there NO AP DISCOUNT WITH THIS APP. I contacted CS via chat I was redirected to the DisneyWorld “MyExperience” app for my AP I asked specifically if my LAND AP would give the discount and she sd that she did not have access to that information. I don’t know why she would redirect me to that app if I was in LAND and have AP for LAND not WORLD. 20% discount unusable for my online purchase and I will now order nothing and wait til next trip - hopefully it’s still available. Disappointed to say the least and feel somewhat bitter to know that IF I was a FL AP I would have been able to receive the AP discount via their app. Why the differences between the park apps? Seams like a scam to me. -

Better Off Purchasing from Web Browser. This review comes solely from the use of the app, as I’ve been a shopper of the Disney Store and ShopDisney for years and generally have had good experience. Trying to browse and purchasing from the app, though, was nearly impossible. The app was slow and glitchy, freezing on a page and needing to close down and refresh the app, which forced me to log back in every single time (which had its own problems). Eventually, I had to delete the app and complete my purchase in a web browser (which I had no issues with purchasing from the site through there). One would think having a direct app would be more convenient and easier, but in this case, better off buying through the website on a web browser on phone or computer.

It’s really slow. I like being able to buy Disney products online. The app is functional and I can usually find what I am looking for. But it is extremely slow. I stopwatched placing an order.....it took over 3 minutes. Unfortunately, every time you add to your bag, log in, or move through the checkout screens it takes over a minute to advance to the next screen. Very frustrating.

Needs Refinement. I love that there is an app that I can stay logged in all the time as opposed to being online. My only suggestion is that the searching needs to be more refined for the category such as if I’m looking in the men’s section I shouldn’t see woman’s items or kids items I should only see items for adult males. Every time I click on specific categories it’s like it doesn’t matter I’m still going to see everything mixed.

Needs big improvement on filter option. This app needs a big improvement on the Filter option. The Shop Disney has thousands of items and it is important to help narrow down the search to make it easier and less time consuming. For example, if I am looking for men’s clothing, it includes accessories and other items not applicable. If I click on an item I may be interested or needing more information, then go back, I have to start all over and it becomes frustrating. I wish the app developers try out the app before making changes, updating or making improvements try it out before sending out updates. I wish Disney invest more money in improving their websites and apps which they always overlook and seems to be on the backburner.

No Premier doll. At 3am EST, Saturday, 10/6, in the morning, as it was just being released to the world, I tried several ways to search for & purchase the just released Snow White Premier Collection doll. I could not find it at all on the app! No matter how I searched, nothing came up but wine glasses & earrings. NEVER ANY MENTION OR SIGN OF THE DOLL! To make matters worse, through a link I found on Facebook, I was finally able to find her on the website...SOLD OUT! Because I wasted 15 minutes on your stupid app!!! Just called customer service to see what I did wrong & what I should look up on your app for the Cinderella release next Saturday & got NO HELP AT ALL. When I asked for a supervisor I was told to call back because they were busy for the next hour. Busy? “They” because he confirmed “all” were busy! For an hour? At 8:50pm EST on a Sunday night ??? Really????? Thought I was finally calmed down enough to talk to your customer service after the mess of not buying a Christmas present for my granddaughter. But after speaking with him and realizing that you just don’t care... I’m angrier than when I started!!! YOU’RE NOT DISNEY...you’re just a cheap wanna be!

Order would not place yesterday. My original order would not place yesterday. Error about items no longer available, with instructions to click ok to return to cart where it would be automatically adjusted. Those adjustments were not automatically made and no matter how many times I tried to resubmit or make my own stock verifications and resubmit, the order would not process. Always same error. Today, my order went through. Problem is, the Summer promotion prices are not valid today. This has been very frustrating! Also, some search functions don’t seem to work well where all related products are not listed. Noticed this yesterday when looking for bags and for beach towels.

Problem with website. I kept getting kicked out and when I did get through it wouldn’t let me put my card in. When it finally did take my card it wouldn’t finish my order and I had to keep trying before it finally took! On hold for guest services now to make sure it really did go through! Never had this problem before but I guess it’s because the face masks came out today for preorder! 🤷🏻‍♀️

Sold out items not showing being sold out on the website. As I was trying to purchase merchandise multiple items came up that I exceeded the quantity because the item was sold out. So I continued to delete and re add these items because they were still available to purchase. If the checkout won’t let me buy the item, then remove it instantly from being for sale. It’s confusing and frustrating because it’s unclear. If the item is sold out then it’s sold out not “exceeding the quantity “ which was 1. I was only looking to buy a 30$ bag then I proceeded to tally up 100$ more of sale impulse shops . Then got easily frustrated as each of my items were exceeding the quantity and had to be removed. Again please try to find a way to remove the items as soon as they sell out. Thank you, Melissa Kuehn a very loyal Disney store customer for 17+ years and annual visitors to Magic Kimgdom. Lover of all Disney !

The Disney Loading Circle of Doom. This app has everything you need for a great Disney trip, but with all that Merch. on one app it will take forever to load every. Single. Time. When I add something to my cart or make changes or type in a word in the search bar the loading circle will load and load and make a trip around Disneyland before finishing my order or finding that item I searched for. So in short this takes a lot of patience (and money) to use their app. Just be sure to use their website when you can.

50th anniversary Disney tumbler. I love Disney I really do but when are you guys going to add all your Starbucks cups on the app for people who can’t go to Disney every other day to get them. . As a tumbler collector I want to collect all the Starbucks cups that Disney has to offer but you guys only have one on the app . I don’t think that’s fair for people who can’t go to Disney once in awhile.. like me.. just saying..

Just keeps getting worse!. 1. I have two major problems with this app - it doesn’t think I know my address. I wish I could check a box that I have checked and confirmed that it’s right. I am so tired of fighting with it. (Disney in general hates my address - it often freezes up the computer at the Disney Store and don’t get me started on trying to buy DIGITAL park tickets through the DisneyParks app .) 2. It’s so slow! It takes forever to load and when it does it takes forever to move from one screen to another. My cart often freezes and I have to force close the app, and then wait all over again while it takes a full minute to log me in then another full minute to update my cart.

Magical Disney Shopping Experience. Vastly improved shopping experience. It has become very easy to navigate the website. However when it came to the Mickey Mouse Memories limited plush the experience was not so magical. Getting up in the middle of the night to find the app and the website running VERY slow was frustrating to the point I will likely not shop limited edition quotes plush starting in January. They had 12 months to get it right but fell short in execution. However for my other Disney needs I will keep returning to the app or website.

App used to be great definitely needs an update!. I’ve had this app for a long time now but recently in the last few months it has become almost impossible to use. Regardless of having great service or high speed internet it just constantly loads, there is loading for everything at the most inconvenient times. Like others have said the circle of death. Also I have to login every time I open the app, and lastly it also removes all the items in my cart every time I reopen the app. I’ve wanted to purchase many items but the constantly loading and the removing of the items in my cart has made it impossible!! Please update or fix the app please!

Awful Replacement for Shop Parks. Others have mentioned this, but I was annoyed enough to write it again. Why would you replace an app where you could find items IN THE PARKS/DISNEY SPRINGS, with an app that DOES NOT do that?? One of the BEST parts of Shop Parks was to find items you’d like to purchase IN PERSON, without needing to have things shipped to you. Perhaps guests would like to know the most convenient place to get that special souvenir for a loved one back home, or the availability of an item they noticed someone else had, WHILE they’re in the parks?! Shop Disney, PLEASE update your app to include this feature. That alone would garner a 5-star rating.

So aggravating.. This app is horrible. Don’t get me wrong I love Disney and I vacation there all the time but this app sure does need some work. I’ve always had issues with it but I’ve tried to buy something today for an hour and a half. That is actually ridiculous. It logged me out I would say over 50 times. Literally! And let me just say every time I open the app whether it was today or any other day I have to log back in every single time. It’s the most annoying thing. Not to mention it never saves my cart information. Why have that feature if it doesn’t work? Oh and don’t get me started on guest services. If you call don’t expect much. When you call they don’t put you in a wait line they hang up and tell you to try again later. AND don’t get me started on trying to order something that says it’s in stock only to get to check out for it to tell me it’s no longer available. Happens all the time. I’m so sick of limited edition items. I want them all but being online for 2 hours only to not get what I wanted in the first place? Don’t tell me I didn’t try hard enough because I did. Alarm set and card out signed into my account and ready. Overall this app does nothing for me. When it comes to ordering I usually just get online and order off their website rather than through the app. It’s less of a hassle!

Horrible time in placing order. Because I moved recently and changed our address it seemed to create a problem. After waiting an hour and half on phone for customer service my problem was resolved and said there would be no further issues. The next day I tried to place another order and wasn’t able to do it with my disney card yet again so ultimately had to use bank card and didn’t get points and discounts for using card. I also couldn’t get through to customer service with a wait time of 79 minutes. So I couldn’t add more qty to my existing order and had a to pay shipping twice. With additional qty would have put it at free shipping. Very frustrating!

Mad customer. I don’t like that you can’t find the pins in store. I went to Disney store n asked about the Minnie Main Attraction Pins n the Castle series (Cinderella n Arendale). The said they are online only which is rediculious. We tried the “lottery” for the castle n got nothing. I have the 1-5 of the minnies before you stopped selling in the USA (you have stopped the release to all countries, not just the USA). Having a lottery for a series is the worst idea ever. Unless you “get lucky” n win the lottery everytime with a series (which is doubtful) you’ll never get the whole series which is the point (to collect them all). You’ll be stuck paying twice the amount on eBay from all these people making money off Disney n the collectors get screwed. I’m debating now weather to sell my 5 Minnie pins n binder cause I doubt I’ll win a lottery 7 more times. Your making it impossible for people to get things. Lottery is fine for a special items but not a series unless that lottery is for the whole series. I spend thousands on Disney stuff for my kids n I n we our a DVC too but Disney is getting rediculious with lotteries for series. Put it back to the way it was or come up with a better plan to stop the bots.

Better buy them fast!. I’ve been using the app for two years and it just gets better and better. Checkout is much smoother than in the past. I also like that they have a nice large selection and deals most of the time. One word of advice, if there is something you like on the app, get it fast. Ive left things in my cart to buy later only to find out it is old out. They have some heavily discounted flash sales but have to move fast!!!

Charged Twice. I shopped at the Twice Upon A Year Sale and got some really great deals. However, the app kept crashing while I was making my purchase and I ended up being charged twice. The extra charge has yet to be removed after nearly a week. I made two calls to customer service— the first person said that the extra charge would be refunded after my order shipped and that this happens sometimes when ordering through the app. When that did not happen, I called again and that person said they were refunding me and that I would see the refund within a day. Since that has not happened, I now have to call customer service a third time.

Awful website and customer service. Two months in a row I have had difficulty (actually impossibility) of checking out from the virtual waiting room with now help from customer service! I got into shop almost immediately. Added the item to my shopping bag. Tried to check out and could not! Eventually I was kicked out and placed back into the virtual waiting room, at which point my item was now sold out! So incredibly tired of this from Disney with literally 60 days of them not fixing the problem!!!!!!!!

Disney Store. I love this store! I always find way too much to buy and have a list on Save! The quality of all my purchases has been excellent and We have saved a lot for hand-me-downs. I have worn one of my sweatshirts every cold season for over 20 years and it is as good as new. Of course I didn’t purchase it online but in a Disney Store when we had one in our mall. I just bought Halloween costumes for my great grandchildren s birthdays as it will be before Halloween and we will be having a party at our home for only the 5 people who live here plus maybe grandparents! Of course I found Christmas gifts for some of my other family! I highly recommend the Disney Store for all your holidays!!!!❤️❤️❤️

Not Impressed. I had opened my Shop Parks app because I’ll be doing a Disney trip soon and wanted to see if there was anything beforehand that I wanted and where it was sold in the park(s), only to find out that the app would be retiring soon. I downloaded the Shop Disney app and I am not impressed. I cannot see what is sold in the park(s) and where anymore which is what made the other app nice. Granted, there is a larger selection of products on the Shop Disney app, but I can’t see what’s sold in the park(s) and what isn’t. It’s a huge let down for now I can’t plan out purchases and easily find in the park(s) what I want without having to go through numerous stores only to be disappointed that they don’t have the item I would like. If it’s a setting that allows this, then it needs to be somewhere easily found. If it included a similar feature to the one in the Shop Parks app then I’d be happier, but until then I probably won’t be using this app much.

Horrible experience. I have a lot of trouble trying to make an order. I try to contact the Disney family by phone without any luck, I enter again to the contact us and this time I try chat with us. The took a lot of time to reply back I receive the automatic reply and they keep me waiting for several time I received the answer after I said that I was waiting for a long time. Also I wrote an email with the bad experience and they reply that they are always looking for ways to improve experience and that they are proud of providing quality entertainment and merchandise for all and they will continue to make every effort towards achieving that goal and guess what they did not shop the entire order and after a week I received another email telling me that they cannot ship one of the articles to me after they charged me for the whole order. I’m very disappointed at the Disney family treatment since that’s my daughter birthday gift. What can I say to my daughter now when that was the only thing she wanted?

My only issue. I love Disney and love the products. The only issue I have is when it comes to the limited edition items you guys are not very good at keep track of how many you have and how many are sold before sending out confirmation of when orders are put through. Then when the items are pulled you charged shipping because the dollar amount drops below the qualified dollar amount for free shipping. Which is wrong because that’s not us customers fault. Plus my last order was duplicated, which you guys did send me a free shipping label and apologized for that mistake but never reimbursed me for my double shipping! Nor did you compensate me in any way for your mistake. And after being in retail for over 20 years (in my experience) is not right either. Especially where it was not my mistake. So other then the lack of some customer service... I love Disney and the products.

Worst shopping app in existence. Worst app and service. App doesn’t work half the time. When products are out of stock they still list them, they charge you multiple times when the order hasn’t gone through. They cancel your orders. They take forever to ship, even after they mark it as shipped the tracking doesn’t get any updates such as being actually shipped for another 7 days. Disney should be ashamed of this service / shopping website. ShopDisney is terrible. Also their MMTMA Series is a joke. “Collectable online only Merch” that they turn around and sell in Disneyworld days after release while everyone else has to fight bots to buy. I’ve seen Pictures on Fb of people buy carts full of “Online Exclusive” collectors items after they’ve been sold out so they can turn around and resell them for $500. Some guy got the Space mountain collection x 50 of each part and made over $20,000 in profit while real fans didn’t get to buy them.

Granny. My frustration is, and has been, either the site kicks you off and when you get back on you have to start at the beginning. Now that wouldn’t be the worst but when you restart all the items are in a different order do does no good to try and scroll to where you left off in your shopping prior to being kicked off. It used to be the same when you opened an object to look at it and when you went back to the list it makes you start over again. Makes you want to scream. Now the last problem listed didn’t happen today so maybe they fixed that part. Now they need to fix the initial problem discussed. Love Disney - Hate their DisneyShop site. Ugh.

Love shopDisney but needs some improvement. I love Disney and the shopDisney app (the use of Apple Pay for check makes checkout super easy/convenient and the ability to buy park items are my two pros about the app) but my biggest complaints with the app are as follows. One: it clears out your shopping cart (bag) if you have to leave the app for a minute (if you need to check your bank account, answer the phone, look up your Disney account password...). Two: it’s not consistent from one look to another on the products available. Looking through the listed products in the morning and when I look again a couple hours later there are some items that were not there before but are now there and some that were there that are no longer listed (I understand that new stuff gets added and old stuff gets removed but I’m talking about stuff that’s still available that I was able to find only by using the search feature). Third and final: there isn’t a feature to “like”, “heart”, or a wish list feature so you can come back to buy it with out adding it to the bag (which wouldn’t be helpful anyways since the bag automatically clears itself). These are not deal killers, as I said I love Disney and will continue to return often for anything Disney. But these are what make me give the 3 star rating.

Disney Store anytime Disney. We recently moved to Florida but on the West side and got to go to the Tampa International Mall during December!! My daughters and my first Stop since I looked it up was the Disney Store 💜❤️💙💕💗💖💞!!! We Love Disney Stores we were there back and fourth about 5 x that day!! I Love also shopping 🛒 online at your Store it’s only one of a few sites I trust these days!! Thank you Disney Walt Disney for opening Disney before I was born the Theme Park I Florida, California etc all the Stores!! Keep it going great guys you are definitely doing a great job!! No hackers here

something that everybody wants. May 4th I spent 7 hours trying to get the Star Wars key. Just wanted 1 and that was the only thing. I got on line before it was time for the keys to go on line. Your site crashed and needless to say I didn’t get the key. I had to get it off eBay. I have given Disney so much business over the years. I have been to both resorts in the us. I have been to Florida DW too many times to count. I can’t believe this happened. It also happened when the Minnie main limited edition came out in April. Again just wanted one thing the ears. I spent less time that day. Three hours I wasted. Why don’t you just sell all your stuff to the eBay sellers and just don’t let people like me buy. Paying a higher price is better than being on line all day. The virtual waiting room was crap. It made no difference. Thanks for nothing Vera

Shop Disney. It is extremely frustrating when you are in the website at 10 am when something goes on sale and have it in your cart and then are unable to checkout because the item is no longer available by the time the checkout function finally works. If an item is no longer available do not let someone put it in their cart at all. Also there is something drastically wrong if something that went on sale at 10 is no longer available at 10:01.

Out of stock items. I am very disappointed that at the time I was checking out it told me my items were out of stock... with all the millions Disney makes it should at least invest in a better website and it should be a way to customers to know there are few items left... It’s ridiculous to waste my time adding things to the bag (it can be hours browsing and selecting the items) to just get the notification at the end when I am paying... I feel like Disney don’t care about my time invested and more like “we don’t care how many hours you spent searching in our website and wasted your time”. Fix this situation because I called and the cast member told me on the phone that everybody always ask the same question... why can’t be a way to tell if the item is getting low in inventory? Or out of stock? Just take the item completely from other people view.

Items in bag not available for purchase. I hate it when items in my bag are actually not available for purchase! This has happened several times when I’m shopping and when I go to checkout, I get a message that says something to the effect of, “quantity exceeds what is available “...??????? I tried to buy one “Kevin” 10th anniversary plush for $7.99! Are they selling out like hot cakes? Lol Geez! Hey Disney! Here’s a tip: Don’t advertise items that kids want and have parents try to buy it and then have to do damage control later on telling them Disney ran out. And I don’t want to hear any “So sorry, our system doesn’t update blah blah blah....” You guys make lots of magic happen every day. Could you work your magic and not advertise toys that you no longer have available on your website???? Many thanks!

Disney NEVER DISAPPOINTS!. We seem to ALWAYS find affordable, great-quality items from the on-line store / app! The few times I’ve called to get a price-match (having found items cheaper in the physical store), they’ve been more-than-accommodating and courteously helpful! The items are all such fun and fanciful reminders of quality family time spent at Disney Parks or watching their movies, shows, etc.! Can’t wait to see what other treasures await!

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Not clear when items are unavailable. My family and I love Disney so I often shop the app. But so many times I click on an item I like to see that it is sold out. I waste a lot of effort figuring out what is actually available for purchase. Likewise, if I do not purchase right away, the cart does not update. When I try to checkout then I am informed some items have been removed, but it is unclear which ones and some of my deals may also have been removed which might change my final decisions. Clarity, please!

Horrible !!. You guys made us wait a whole month for the Stitch Crashes Disney Little Mermaid Plush. You took it out the stores and along with that you took the joy of waiting in line with the family, seeing and holding the plush soon after purchase. We still haven’t received the Stitch crashes Disney Lions King pin we ordered back in March. I waited 30 mins online only for you guys to be sold out of the Stitch Crashes Disney Little mermaid Plush. You’ve taken the joy and fun from this limited edition event. My children being disappointed is the worse of it!

App is terrible. I love Disney but this App is terrible. Most of the time it doesn’t even let me sign in and it glitches when I try to enter my payment information. It’s also really hard to find something on the App. I usually have better look just pulling up Shop Disney on a web browser. Please fix the App!

Bring back the old version. The app before they completely updated it was great! Easy to navigate, plenty of ways to look at items just by searching a word, and you could always see what was brand new by hitting New and going straight to the items. Now? The app is absolutely horrible. The random tabs don’t lead anywhere. There’s no tab for just “Christmas” or “Star Wars”. For example, look at the “As Seen On Screen” tab. There’s two options, neither of which are currently relevant. Half the time, search results bring nothing up. I typed in “tabletop decor” like I would have in the old system, and instead of pulling up actual items, I just got “sorry doesn’t exist!” I don’t even bother using the app anymore because it’s so ridiculously frustrating and unhelpful. I’m deleting it and just going to shopDisney through Safari or just going into the store at this point.

Opportunities To Improve. I would shop this app more often as our family is missing Disneyland, however, the Face ID sign on glitches out every time I use it. I would prefer to be able to auto populate my credit card from my iPhone rather than storing the data with the app. The search function is not very robust and if you are purchasing a popular or back ordered item it is difficult to get the transaction to go through. If it were not that I am seeking f authentic Disney park merchandise I would not return to this app.

No Order transfer between app and pc?!?. I had started shopping on the app within my account then transferred to my pc to have a better visual of products. On my pc the shopping bag icon showed the number of items I had added via the app but when I entered... I was simply given an error message! So I had to go back and forth between the app and pc in order to see items then add them to my bag. Odd and slightly frustrating.

Free shipping. Honestly, it might be just a small thing, but when shopDisney offers free shipping, it absolutely makes my day!! There are times I’m only interested in something small, but can’t justify the shipping costs, and don’t necessarily want to get to that $75 mark for free shipping (hey, I have moments of self control… sometimes), so when a fun free shipping opportunity crosses my path, I get the biggest joy from it! Thanks, xoxox

I like it!. Fast to load, easy to navigate. Check out is quick. I also like having the “Save for later” bin because I like bookmarking the items I want to order but not yet 100% sure I’m ready to purchase right away.

The work I can’t describe. This is one of my best online shopping apps I’ve ever used!!! It has all the stuff you would see at Disney land and world. It actually makes me feel like I’m there in person shopping. It makes me feel like how I feel when I’m at the parks. And such a good price. Amazing work, keep loving it!!!!!👍👍👍👍👍👍👍✌️✌️✌️✌️😍😍😍😍😍😍😍😍😍😊

Disappointed. I tried all day to place an order for coffee cups. I kept getting logged off and kicked off the sight. I sat in The virtual que for hours. It was the same when the Minnie Main attraction was released. I was unable to purchase 1 item, sitting while the page loaded, yet I look on eBay and people already had multiple listings at 3 times the price of the item I was trying to purchase. And this was all with in minutes of the merchandise being released. Disney need to put limits on items allowed. And more protection against bots.

Shop Disney: best thing since the catalog. This shopping app is the easiest way to shop for your favorite Disney march. It works with such ease, and will lead to no technical issues. I miss the catalog days, but man do I love this app. I just wish there was a bigger selection of adult clothing and higher and collectibles. I miss those

Love shop Disney app. Easy way to shop for and purchase my favorite Disney products and items. Search works great. Items are easy to see and identify. Pricing and restrictions are clear. Checkout was easy and I had no problem with identifying how to apply discounts. When I can be in the parks, this is next best thing.

Love the app, hate the lack of available items. Love shopping for anything Disney. So often though things just disappear out of my bag before I even get a chance to finalize my purchase. Please set some reasonable limits so that fans can get the items too, not just the second market people like on eBay.

Horrible customer service. My mother purchased a 150 gift card from Disney and every time I look they cancel the order then when you proceed to call the they transfer you all over the place telling me to call the issuing bank it’s a Disney gift card not a credit or debit card there should be no issues in yet they can’t fix the problem I guess Disney is going to get away with taking 150 from me because I seem to not be able to use it ridiculous reporting them to the BBB

Shopping experience bad. Last 2 times ordering on the web site when checking out items were removed from order list. When went back to shopping to put back in the bag item was gone from web site.

With All Their Resources?. With all the creative minds at Disney, I can’t believe they can’t come up with a better shopping cart experience. Half of the things I had in my cart were unavailable at check out. I tested the theory that I had items in my cart too long, but when I went out and try to add another to my cart, the app let me do that. Why? Also, why not let us filter by clothing size? If it isn’t in my size, I don’t want to see it. Spend some of those profits on a better shopping experience, Disney!

Horrible replacement for shop parks. This is just another way to limit the pass holder discount by combining with disney store. I am finally starting to lose my love of Disney by this. The MDE shopping Isn’t including all the merch it used to on the shop Disney parks app and the expensive items I bought religiously (Dooney and bourke) are being released with no discount and insane shipping costs on this app. eBay is now cheaper! I can buy a dooney tote at jacked up price on eBay for free shipping and it cost less than buying on this app. Disney you should be ashamed!

Sign Up. This is stupid. I love Disney don’t get me wrong, but this app is stupid. I put my email in because I thought I had a account. And put my password in but it keeps saying “we are sorry your account isn’t eligible and you can’t sign in” I also tried making a new account with a different email (one I haven’t used for Disney) and it says the same thing. “It’s not eligible and you can’t use it. I have a gift card and I want to spend the money but can’t because I can’t sign in!!!!! FIX THIS

No more AP Discounts. Previously the Shop Parks app, now not usable, allowed my passholder discount to work. With shopDisney app and website, this is not available. One star for now as this makes this app completely useless now for me. Product manager, please consider re-publishing shop parks app for pass holders or adding it to this app. I’ll even get you started: As annual pass holder user of shop Disney app, I need to be able to use/access my annual passholder merchandise discount on applicable park specific items so that I might get more value out of the app. Will change to 5 stars when this feature is released.

App is super easy to navigate!!. The design of the app is very simple and easy to navigate. It sorts everything into categories and makes searching for things fairly easy! It also makes the sale section easy to browse and find things you don’t need ;). Checking out is also very smooth and quick! A great way to shop if you don’t want top open up a computer!

Slow. I don’t know why but every time I try to use this app it fails and I have to load each page multiple times and it takes so long to load anything. Only app on my phone that does this. It just took me two days to buy three things because every time I put in info I’d have to reload the whole app and then it would freeze over and over unless I left it alone for a few hours. Super frustrating since I love Disney merchandise and would love to shop more.

Love Disney App. The Disney shopping app crashes a lot, it refreshes a lot even Ias I type this review I can’t see the text, it has a lot of problems they need to resolve fast and figure out a better way to deal with super excited customers wanting to get their hands on items that are sought after by collectors

Glitchy. I absolutely love Disney and this app has been very easy to use in the past, but I’ve noticed that it’s become rather glitchy especially when I want to go look at my wishlist. It usually never works and pops up an error message saying “Oops! We weren’t able to process your request. Please try again.” or it’s super super slow to the point where I close the app and just open up a web browser and use that instead.

New Releases Crash Site Every Time. Every time there is a new release or limited item like the monthly Minnie Main Attraction releases the site crashes and a lot people never get to purchase what they want. You can add the item to the cart but then it says to call for assistance because something is wrong. Also items will disappear from your cart when trying to purchase. You would think a company like Disney would have high quality IT people that would be able to make this a effortless process but I guess not.

Unscrupulous merchant. I returned an item worth $200 a month ago They said they didn't get it Then check the warehouse It just keeps dragging on I'm most angry about i keep sending them emails and ignoring me and not calling me back A famous merchant wants to steal my money I can’t believe that I've been to Disney world before Now the Disney impression has taken a nosedive I don't like Disney anymore Their slogan is a beautiful dream for children It's really just squeezing the parents money It really shocked me this time I'll never buy anything from them again

Could use improvement. The ‘refine by newest’ feature doesn’t work correctly, newest releases mentioned on social media won’t display at the top even when using the search feature and refining the results. I get force logged out every so often. Overall the layout is easy to use and understand but there needs to be some fine tuning to the updated features.

Needs a save for later button. Sometimes I like to shop and just put things in my shopping cart and once I review my cart for checkout, I like to save things for later if it’s over my budget. It would be nice to have that option and later have notifications sent to me if it’s almost sold out or when it returns from being out of stock.

Easy to use. The app is very simple to use from searching for merchandise, being informed about the sales/events occurring in the website, and checking out. I would recommend for there to be the option available to leave reviews on the merchandise purchased while using the app. Other than that, we love the app.

Meh. Shopping isn’t bad. Adding things to your cart can take time. Had the app slow to a crawl on my home WiFi on multiple devices to the point that I forced the app to shut down because it was going on multiple minutes. Added things to my cart and when I went to check out it said it was out of stock but would not tell me which item was out of stock so I couldn’t purchase the basket. Overall usable but slow.

Signing in and checking out issues. I have a really hard time with the app and overall site. It logs me out when I go to check out. It spins and spins giving me error messages a lot when there doesn’t seem to be an issue. I love Disney and Disney products but there are a lot of issues with signing in and staying signed in and checking out.

Frustrated shopper. You web site is not user friendly. Took forever to complete my order. Don’t understand why it’s so difficult. Would like to see Pay Pal as pay option. Love Disney, love shopping for Disney. Hate the web site. Always frozen, doesn’t load, takes you back to the beginning after ea. Item added to cart. Frustrating as hell. Please fix all the glitches. Try to order almost weekly and just end up getting frustrated and click out. Usually not happily 😔

Overall Website Experience. Overall the website is easy and simple to navigate. One complaint that I do have is if any products are sold out that are placed in the shopping cart, those items are not automatically removed from the cart. Nor does the shopping cart let you know that the product is out of stock unless you individually select that product and it states so.

In cart. Watch out you can be shopping, and put things in your cart. But when you go to check out it’s already sold out. If it’s in the cart it should be held as sold until you purchase or leave the app and don’t purchase. Update: try if you can to buy when you see it, even if you’re trying to get to a price point to get a discount. For being one of the biggest retailers for their own merchandise, they just can’t seem to keep anything in stock or order enough units. If it was the company I work for someone would be held accountable. I’d expect more from The Disney Company.

The worst online shopping site. Honestly I don’t even want to give them one single star. I’ve shopped a lot online but Disney’s shopping website is by far the worst experience I’ve ever had. Their new releases and waiting room are NEVER fair or organized . I can NEVER find anything in my size. The only chance I had at buying things I liked was in person at their stores but now they’ve closed those down too. Now I have to switch to third party sellers and Etsy creators. Sorry Disney, I’m a major Disney fanatic but you’ve lost my business and trust. Not that you care

Share functionality. Navigation is a bit cumbersome but works well enough. My biggest gripe is despite having a share function, the person on the receiving end doesn’t get the item shared to pop up. It only opens the app and then they’ve got to search for what was shared. Seems pretty basic, but this hasn’t worked as long as I can remember.

Multiple Payment Types. Nice to see the App will now allow multiple gift cards to be used for payment. Will there be future plans to allow multiple tender types at check out including the Disney Rewards Card, a Gift Card and a Credit card in one transaction?

Always slow. I like the set up for the app store, but it is always extremely slow and full of glitches. Much slower than going to the full webpage. During releases there are always tons of glitches and 80% of the time it fails to do anything. During regular hours the same glitches occur and it’s still slow with a 35-40% “failure to do anything” rate. The app is extremely frustrating for this reason, although it is otherwise easy to navigate and the set up if very much in order.

Glitches. Lots of glitches with this app. Also they do not update inventory often enough. You’ll have something in your cart and then by the time you check out, it’s sold out. Happened multiple times. It crashes often too. I love the content but the app itself needs work. I’m surprised Disney puts out this kind of quality for an app. Surely they have enough resources to produce a decent working app.

Incredibly Slow. The App is great, don’t get me wrong. The issue that I’ve had for a year now, is that it’s ridiculously slow for 2020. When opening the app, backing in and out of products, checking Bag, Settings, etc, the pages have the spinning loading circle for about 4 seconds. Now 4 seconds isn’t a long time, but when technology in 2020 is lightning fast, this is just poor and unacceptable. I’m hoping they fix this soon and I’m mind-blown that this hasn’t been fixed in a years time.

Gift cards. I would like to be able to enter more than one gift card towards my online purchase. The app would only allow me to enter one gift card and then my backup payment method. I was forced to split my purchase into two orders in order to use both of my gift cards. Also, when checkout is complete, i would like immediate confirmation (like a receipt) with a record of the amount that went on the giftcard and the amount that went on my credit card. In summary, the checkout process with gift cards was quite frustrating.

Horrible check out system. Horrible check out system and quantity management. Why would it let me add an item to my bag but can’t check out because is sold out? It shouldn’t even let me add it to the cart if it’s sold out. This website is horrible not only it has a lot of glitches, It takes a long time between screens when checking out also while checking out your item on your cart can go sold you. Why not hold it for you for at least 5 min? Is ridiculous you should get better website designers

Merchandise. Disney you need to add more variety of merchandise to the website. For example have more ornaments to pick from and have more pins and more merchandise that is offered at the parks be offered in the website. Overall new merchandise to pick from instead of the same items over and over. Please change out your merchandise. Thank you Karen Dille

LE New Release Mess. The LE new releases such as ‘Minnie The Main Attraction’ are a nightmare mess. I’ve tried to order all the items in a month: ears, plush, pins, mug etc but after 3 hours of waiting, losing everything in my cart, having to continuously log back on, having my card be rejected, watching the little spinning circle and jumping through fiery hoops of hell I’m lucky to get a set of pins. Please upgrade your software to allow for a pleasant shopping experience during new releases! Other than that, I LOVE DISNEY!

Load time is too long!. It takes forever for anything to load on this app. I’ve tried both apple and Samsung devices and the result is the same. The app works, but if you want to browse be prepared to wait for every page to load and clear your schedule if you actually decide to buy something! You’d think a multi billion dollar company would have a faster loading app😕

I want to love it. I LOVE ShopDisney, but this app is awful and it has been awful for years. It constantly crashes and freezes and buffers. I used to think it was just because it was new or that it was my phone, but I’ve had it through 3 phones and 6 years now. I just want to be able to browse and shop without it getting stuck all the time. It’s honestly easier to visit ShopDisney’s website through Safari than to deal with the app. So disappointed.

Deleted all my stuff!. So I downloaded this app probably 2 weeks ago. I had added about $300 worth of stuff to my bag, but I got back on the app today and found that it had deleted every single item from my bag! I’m enraged! Overall, the app has easy access to products and it’s a very simple system. If it weren’t for deleting all of my items, I would give it a 5 star!

Disney Lovers Rejoice!. If you love Disney, there couldn’t be an easier way to shop for your favorite Disney do-dads than the shop Disney app. In the parks, you can quickly find what you are looking for by scanning barcodes. Away from the parks, the app makes shopping a breeze. Highly HIGHLY recommend getting the Disney Visa Card as you get all sorts of extra discounts.

Inventory Issues. The Halloween costume I kept attempting to purchase would not let me complete my purchase telling me my quantity (of 1) was exceeding the quantity available and to please adjust the amount. No matter how many times I would delete, another item would then tell me the same thing. Then I could re-add that same costume anytime showing available every time too!🤷🏻‍♀️ I ended up deleting the costume. I was on an iPhone XS through both the app and the site through safari.

Poor Site. Website is typically glitchy regardless of what device I use...LOVE Disney, website could use an upgrade! Also dislike that on iphone/iPad you cannot view all “new items,” you have to view new items in a specific category (I.e. parks, characters, home, etc.).

Asks for iPhone passcode. Don’t do it!!!. Was prompted in the Shop Disney Parks app to install the new Shop Disney app, followed the prompts to do so, instead of downloading the app directly from the App Store (which you should always do). Signed in the first time, enabled Face ID, browsed the store. A few minutes later I went back in, was logged out, and no matter what I did, the app continually asked me for my PHONE passcode. Do NOT enter your phone passcode for any app. If this is in the app, shame on you Disney. I won’t be using this app until that is removed. Would you also like my bank account PIN?

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Shop Disney 12.0 Tips, Tricks, Cheats and Rules

What do you think of the Shop Disney app? Can you share your complaints, experiences, or thoughts about the application with Disney and other users?

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Shop Disney 12.0 Apps Screenshots & Images

Shop Disney iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 12.0
Play Store com.disney.DisneyStores
Compatibility iOS 15.0 or later

Shop Disney (Versiyon 12.0) Install & Download

The application Shop Disney was published in the category Shopping on 20 September 2011, Tuesday and was developed by Disney [Developer ID: 284888248]. This program file size is 61.2 MB. This app has been rated by 85,618 users and has a rating of 4.7 out of 5. Shop Disney - Shopping app posted on 14 February 2024, Wednesday current version is 12.0 and works well on iOS 15.0 and higher versions. Google Play ID: com.disney.DisneyStores. Languages supported by the app:

EN Download & Install Now!
Other Apps from Disney Developer
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Shop Disney App Customer Service, Editor Notes:

Discover a world of wonder waiting for you at the Disney Store! Elevate your style and be a part of the story with exclusive access to limited edition products, official merchandise to fuel your fandom, and a treasure trove of truly magical surprises.

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Find on this site the customer service details of Shop Disney. Besides contact details, the page also offers a brief overview of the digital toy company.

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