1800Flowers App Reviews

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Ruined the Valentines. I dont really write reviews but this company really upset me for RUINING THE SURPRISE I had for my wife. I ordered flowers for my wife, days before Valentines day, to be guaranteed delivered to her work. After reading all the reviews, I figured I willl cancel the order, and I’ll just go to a local flower shop because this company might ruin the surprise on this special day. They said the flowers are enroute and they cannot cancel anymore. Come Valentines day, I was so worried that my wife wouldn’t get the flowers and I find myself checking the status of the delivery all day and their system doesn’t really give you an update. The only update that I got was when I saw my wife came home without the flowers, and she said nobody ever came to deliver. RUINED A SPECIAL DAY!!!! I called them the next day, it took almost an hour to be able to talk to them, and they wouldn’t give me a refund and they said that they will try to deliver that next day. I thought they were joking but no, they were serious. Just go to your local flower shop if you want to surprise anyone with flowers because this company will definitely ruin it.

Beware of Mobile App Error. Love the flowers, love the service! When I first downloaded the app I made three purchases for Easter and Mothers Day, plus subscribed to Passport. Everything worked fine. However, last two purchases from the mobile app. I would go thru the same process, but would get an error “could connect to the server, try again later.” Yet the credit card would be charged! Then I would have to call the 1-800-Flowers to place the order again...they apologized, we’re very helpful, assisted with placing the order over the phone, but would have to charge the credit card again, and said the first charge pending would take 24-48 hours to cycle out. It did, but depending on your bank, it might take longer. However, in the interim you’re on the hook for both charges! Today, they just updated their app; hope this iteration solves the glitches? Until next time the APP will remain at two stars!

Cart/Gift Msg. Your freeform field, while it has limited character spacing does not allow for edit features to be done very easily. You cannot dictate. And when you try to correct them It’s impossible making you to have to retype it all the time. very inconvenient for customers. Making it hard if you have multiple recipients. there is no safer later option. it would be really nice if you had a ability for a pop up for each item that you decide to purchase as to whether or not all items are going to be shipped to yourself or to somebody else or prompting for the address book would be awesome. Doing it as the screen pops up might help but at the same time allow for an option to do it at cart check out. in other words, a pop-up option for selecting your recipient (save or not save option to address book.) OR do at check out for addresses. by allowing them to select them upfront this would also allow them to see how much it might cost or if it’s possible to ship an item to a different state, plus reinforcing address validations. As for address validations, it would be nice if you could have it fill in your address and then if it’s a PO Box or some other option that’s making you reinforce it to make it pay for the extra charge and the person accept it and state it’s nonrefundable

Horrible Customer Service | Based in India. May 14th 2023 First off, good luck trying to understand the customer service reps. I called 3 different times and majority of them talk like they have marbles in their mouths. I had a flower arrangement scheduled for Mother’s Day. I received notice the flowers were delivered the day before. Okay, that is fine. However, the flowers were never delivered. I called my mother and asked how she liked the flowers a couple hours after I received the notification that they were delivered and she said she didn’t receive any flowers. No one knocked or rang the doorbell. She went outside and looked around the house. And nothing. My first call to customer service was on May 13th 2023 after I found out they weren’t delivered. The customer service rep said I have to wait until May 14th after 8pm to get a refund or to reschedule the delivery. And that sometimes their vendors mark delivery as delivered before it is delivered. They either don’t hold their vendors accountable or they don’t know how to manage the systems right. May 14th, after the 3rd call speaking with an agent they finally refunded the order. I will be using FTD or calling the florists directly for now on. I would have delivered them myself but I live in California and my mother lives in Michigan.

Thanks SO VERY MUCH. We almost lost my 91 year old Mother about a month or more ago. When she came home from the hospital, my 71 yr old sister took a family leave from her job and flew from AZ to PA to care for our Mother (she’s an RN) I sent the beautiful bouquet with a dozen pink roses (her favorite) & Asian lilies in a gorgeous pink vase. She called me up (I’m in FL) and cried “Thank you” over & over again!!! Several days later, the lilies all opened & she called again crying 😢 about their beauty!! The day after Mother’s flowers were delivered, I had a smaller bouquet delivered for my sister as a “Thank you” for giving up 3 weeks of her life to be the main caregiver. She too was enthralled by their beauty. Both deliveries were on the day I’d asked for, & both lasted for a long time!!! I was so very happy 😃 that I’m getting ready to order some more!!! I hope that we’re just as happy with this delivery 🚚

Worst Service Ever!. I made an order a week ago, and had it scheduled for a delivery today! I have tried everyday since September 1 to place an order for September 23, but it idk if it was the system or my phone but it wouldn’t let me place an order until September 16, The slot was finally open for me to place a delivery. Everything looked right, Arrival September 23. During Business hours. This morning I woke up with a text that my delivery date changed to September 24! Then it kept going back and forth from September 23, to 24, back to 23. By the end of the Business day, the recipient had already gone home, with no flowers! I called customer service twice for an update and they kept saying “it should be there within the hour, or shortly” The office is now closed and I call back now requesting a refund because they said they are gonna deliver tomorrow, and the thing is my recipient isn’t gonna be home tomorrow. That’s why I requested this specific date. Why ask when things should be delivered if it isn’t gonna be delivered when it should be. Now customer service lady over here goes to ask me “so how do you wanna resolve the issue on your order”. Like excuse me, what? I have never been so disappointed and angry with a delivery. I usually am pretty patient, but this was a special occasion, and the delivery hadn’t arrive when it should, and customer service was horrible, and totally didn’t need the attitude from M, like it was my fault or something. Ughhh! Just so angry!!!

Never again. Started 1 year ago when Valentine’s Day flowers never showed up. I was issued a refund, but I gave them another chance purchasing flowers 5 more times over the last year. Recently I had 3 different orders on 3 different days. First order never showed up, I called and they assured me order 1 & 2 will show up and they did. Order 2 completely wrong not even the right colors. Order 3 showed up same thing order wrong n colors not even right. I used the chat/text option that was the worse experience I have ever had with customer service. All I asked for was a refund on order 2 & 3. Not only did they promise me a partial refund but to redeliver the 2 incorrect one. Two customer service rep said they would redeliver. When got partial refund but no Flowers delivered. People save your money don’t use 1800 flower, lousy customer service and liars. What you see in the pictures is not what you are going to get. Oh yeah the online chat is a joke, the say how can we help you and say they will be right back but never respond, idiots!!

Two orders, three misses… never again!. I placed two orders in a fairly short time period, and they managed to fail me three times..!.!! - first order were 60 tulips, a vase and Godiva chocolates. Order arrived quickly, but in a box… why not. However, while the vase and chocolate where bubble wrapped, the flowers had no protection. Result: they were crushed, broken, and very sad looking. At $116+, that’s inadmissible… but I looked the other way. - second order was a “hoppy Easter basket”, with flowers, a happy Easter balloon, and again, chocolates. This time… well, it never arrived! I contacted the customer service, who was very to talk to. Even though I was officially with one person, I felt like talking to three, repeating myself several times. They eventually re-placed an order, for the following day. This time… flowers arrived, but with a blank white balloon… and STILL no chocolates…. I had to go again to the app to complain… I’m still waiting to see whether or not the chocolates will show up… they’re supposed to arrive 4/10, when we’re one day out of Easter🙅🏻‍♂️. 0 out of 5 stars.

Run Far Far Away. Do yourself a favor, order from another company. I attempted to order flowers and a message popped up saying that it didn’t go through and try back later. I tried again later and got the same message. I checked my bank records only to see that they charged me for both orders. I spent an hour on the telephone trying to make sure I’m not charged. First, they transferred me to another company who did not recognize the order numbers and had no clue why I was transferred to them. Then, when transferred back, I asked for a supervisor. They were busy and promised a call back. They never called. When I called back the supervisors had left for the day leaving their agents unsupervised. On the third attempt they transferred to a company that doesn’t even sell flowers because they were mixed up. Poor app experience and horrible customer service. Who has time for that?

I LOVE (800) FLOWERS. I am a big gift giver and ever since Covid, delivery fees are $20 or more! It’s just too much and not affordable. So (800) FLOWERS has a special program where you pay a small fee for the year and most shipping is free! I love this because I am able to send nice gifts without worrying about a shipping fee along with taxes. (800) FLOWERS also has discounts all the time so on top of not having to pay for shipping, I get a discount on the actual item I buy! It’s really an outstanding program and I highly recommend it for anyone who is a big gift giver. I am very happy with my membership. Also, the flowers or gifts are great quality! I recently had a problem with my order because it was delivered to a wrong address (delivery company fault). I called (800) FLOWERS and not only did they order a replacement order, it got there the very next day and they gave me a $20 credit for a future purchase. Just outstanding customer service!

Order flow is broken. This app needs some help. It supports Apple Pay, which is great, but the implementation is broken. Tapping on any product in the app immediately brings up an Apple Pay prompt. If you’re not paying attention, and just double-tap, you’ll end up sending yourself a bouquet, with no card or message attached. Even if you catch yourself, and change the shipping address, the flowers would go to the right place, but still with no card. Additionally, you end up being charged for shipping if you’re a Passport member, which isn’t supposed to happen. In any event, orders paid for via Apple Pay also do not show up in your order history on the app, which can lead to confusion as to whether you actually ordered the flowers or not. The app needs to step you through the order process, as normal, and present the option to pay via Apple Pay only at the very end of the process. There are myriad other e-commerce apps that implement properly, in this manner.

Useless. This app has made me look like a fool twice. I sent flowers for my sister’s graduation- never arrived. Had to call in and they gave me a $15 credit and my sister didn’t get the flowers until the day after I called in. The next time I sent flowers to a friend for her birthday. They never arrived. I called, they said that the “bockett” I ordered, could not be delivered now as that arrangement was not available any longer. So the lady said she would look through the flowers and send something similar but I specifically picked out that bouquet as I knew my friend would like it. She offered me a $20 credit and I told her to just upgrade the bouquet I had ordered because I wouldn’t need the credit as I don’t plan on ever using them again. Then she said she would send roses and that’s not at all what my friend would like so I just told her to refund me and I’ll order through another company. She said it would be 10 business days before the money would be back in my account! Just useless and such bad business! Don’t waste your time using this app. What a mess!

Worst florist on the planet. After placing my covid funeral flower order which took a hour on the phone through a person who barely spoke English they wrote the wrong date. Since we had a language barrier I checked to verify and called back to change the date. Another barely speaking English said she couldn’t find a florist to deliver it so I canceled the order and rushed to beg a local florist to make the arrangement last minute. I paid with PayPal and they reversed the charge then one month later I see a charge for the amount they reversed. Turns out I was charged twice for the flowers I never received. After several hours Of phone calls to PayPal and 1800flowers I was forwarded to a number they said could handle it I was disconnected. So now I’m getting collection calls from PayPal. My advise is pay the 10 bucks extra and order from a local florist. You get what you pay for.

Horrible terms and customer service. Two things: I placed an order with the wrong recipient name (mine instead of my wife’s). Literary MOMENTS after I placed the order that would be sent the next day I realized the error. Once the order showed on my account about 5 minutes later, it wouldn’t let me modify it. I called and after 28 minutes, they told me I couldn’t modify or cancel my order because it was already sent to the vendor. (Mind you, we’re literally talking about a matter of a couple minutes). Then customer service put me on eternal hold only to hang up on me after 20 minutes. In addition to this, I was offered $5 deliver fee for flexible delivery, or $15 for Saturday delivery - when I checked out, I was charged $20 delivery. I will not do business with this company again, and would recommend you the same. Call your local florist, they’re the ones filling it anyway.

1-800-Flowers can’t be trusted to deliver!. Horrible experience! I ordered roses for my fiancée to be delivered to her work. She is a school teacher and I wanted to surprise her with flowers. They know it is supposed to be delivered to a school cause they ask and know what times schools are open but failed to send them in time ruining the surprise. I trusted you guys to deliver and paid a hefty delivery charge. Now that they weren't delivered on time , 1800flowers negated the whole purpose of buying from them. Also flowers are supposed to be local so I don't understand why they shipped from NJ to go to TN to be shipped up to NH . I know it's around Valentine's Day but that is more reason to get it right! 1800flowers can't be trusted to deliver. could of gone out and spent 4 times less on local flowers and got her other things but a surprise at school would of been worth it. The icing on the cake was watching the CEO of the company Chris McCann say on CNBC interview that they are here for us to "express and connect " which the company failed to do both. Will definitely use any other flower company next time can't get worse.

Can’t change a delivery date 4 days in advance! Total crap... I accidentally picked the wrong date for a girlfriends flowers delivery at work. It’s our first year together, so I feel it’s an understandable mistake. So I go to change the date, after waiting 15 mins for the chat person to tell me that can’t change it cause it’s confirmed in the system... what crap!!! It’s 4 biz away!!! The chat person disappeared saying they’d waited too long for my response! Talk about adding insult to injury... My advice! Overpriced under performing company..., shop around,,,, don’t go with the guy that advertises the most or has the trickiest 1800 phone # ! Update: they sent the flowers anyways, in attempt to rectify the problem, I’ll give them more stars for thaT... thanks she was happy after all!

Next day delivery??. I ordered flowers and paid extra for next day delivery but now it is three days past the delivery date?? I’ve emailed and talked to their costumer service rep By the name of Orlando about the my girlfriend never received her flowers he states that because I emailed 1800 flowers another representative is working to fix the problem but by no avail she still yet to receive the flowers I’m getting one email that says sorry the delivery wasn’t able to be delivered and ten mins after that I receive another email that says it has been ?? But the only thing that has is 1800 flowers took my 100$instantly and my girlfriend still hasn’t received any flowers .. this is by far the worst delivery service I have ever used .. This is a scam !!! I now have to spend more time trying to fight to receive my money that they took and never she never received her flowers .. what a joke!!!1800 flowers is highly priced which would’ve never been a problem if my girlfriend received her flowers and it brought a smile to her day.. where’s her flowers or where’s my money?????

Customer service... worst!. I called wanting to cancel an order I had placed. I had ordered a gift basket containing food for my father but he was out of town so I didn’t want food sitting on the doorstep for a week. The order was not in transit yet so I thought it would be easy to cancel. However when I called I was told that it couldn’t be canceled. They did however offer me 10% off. (I never received this). I called one more time that same day and got a different customer service representative and was told that I could cancel my order and that I would receive a full refund in 3 business days. It has been 5 days and I have no refund and my order is in transit to my fathers house when he is still out of town. I hope the raccoons enjoy the cookies. Really wish I had read all the reviews before using this service! How do they have an average of over 4 stars??!!

Absolutely horrible.. I placed an order on Monday to be delivered on Wednesday. For someone very important in my life who is retiring, very special day. Day of delivery, I go online to track the order. Keep in mind, I have an order number AND I have been charged. I go to track the order and it says “Order placed” but noticed it wasn’t in transit. I message them and come to find out there was an account issue, which is strange since I was charged. So I call them, a lady answers says she’ll transfer me to services of some sort, after being on hold for 9 minutes I get hung up on. So I call back, and am told that since I spoke to someone already they can’t discuss with me. Even though at that point I spoke with NO one over the phone. So I reach out to them again, via twitter. They give me the same run around and tell me someone there has deleted the order! Such crap. I will NEVER use them again. Horrible customer service. They took no responsibility for their horrible actions. And now “hopefully the money will be back in my account in 3-5 days”

Worst Buying Experience. I had a gift card to these guys and I went to purchase 24 long stem roses and a box of chocolates for my wife on Valentines Day. My gift card covered the full amount of the cost. I place my order on the app and a screen pops up and says that my order couldn’t be completed. And it emptied my shopping cart. So I went to re-order the flowers and it said there was no money on my card. 3 days later the money was returned to the card and I tried again. On this attempt the flowers I wanted were sold out. So I had to settle for a different bouquet. Once again the same screen popped up and I was out money and still no flowers. I called after each incident and was told they had no record of my card number or any of my orders. The money was back on the card today, the day before Valentines Day, the are out of all of their Valentines bouquets and yet again my money is gone and I still don’t have an order placed. Be extremely cautious buying online from them. I won’t be back. I tried to plan ahead and now I’m out $125 and nothing to give my wife. Thanks 1-800-Flowers.

Never Again. If I can tap a 0 star rate I would because honestly this company I was counting them to send me a Father’s Day gift to my mother ! She has been mother and father to my mother and I since our fathers never cared ! I was depending on them to send my mother her beautiful flowers but no I waited and waited it said it was in “Transit” that’s pure BS! Because it was telling me it was going to be delivered today for Father’s Day never showed up! When I called to talk to a representative named Fritz tells me that it going to be delivered until Tuesday like what I placed the order a day before fathers day! Like obviously I need the flowers I bought for her for a specific day ( A special day). Never again buying any flowers from here and I will be telling my friends and family about this terrible service this company gives and there also only giving me a 13$ refund back from my 76$ purchase this is a pure scam !!! And you know what it’s racist also because obviously my last name is hella Hispanic. But if it was a white last name or anything like a Karen jones or something like that her order is getting places right away but no they think it’s the last time they here from me I will be calling everyday to make sure I get my full refund if not a full lawsuit will be happening soon!

Horrible app; use the laptop & see pic of what’s delivered. The laptop or hard computer has all their items. Their app limits you to literally a very small selection and not many deals. There are s many better offers online than on their app. I thought it was just a matter of time but no, they clearly don’t care, it’s been a few years now and everyone must still be using it so why upgrade when they can get top dollar on cheap looking pieces that are not even arriving as shown. Obviously supply and demand is not allowing them to take the pride they used to uphold as their quality is not as pictured & I’m not only talking about one location. I send to all states and I’m unfortunately seeing texts if thank you’s and I don’t have the heart to tell the recipient that it was not the quality I expected or was pictured. Not happy and will be taking business somewhere else.

Scam do not download!. 1800 FLOWERS TOOK MY MONEY BUT NEVER SENT ME ANYTHING! I have never took the time to make a bad review like this... Downloading this app is easy placing an order and being charged EASY! But where are my items? My fiancé never received her flowers or gift on the next day so I called to figure out the problem customer service rep klyde Keven made everything worse a 30 min phone call and he still misunderstood EVERYTHING we had just discussed apparently than KEVEN canceled my fiancé’s gifts/flowers (WHY I DONT KNOW) Keven still charged me for membership. Why would a customer call In to cancel his item but pay for a new membership makes no sense! Next day no flowers still that’s when I realized Keven messed up! I call in again after going back n fourth with a new rep for OVER 45 mins, they admit the rep made a mistake. I ask for a supervisor when nothing was getting resolved she than placed me on hold for over 50 mins! Don’t forget I already had been speaking with her for almost an hour! I tryd calling from my fiancé’s phone while on hold several times that phone is linked to the order we could not get through! 100 percent worst customer service no phone call back or nothing from the second rep I guess there modo is just place them on hold until they hang up the phone! Absolutely unacceptable at this point I’m not sure this app is safe to use I am still charged with nothing to show but me waist of my time and a bill

Never again. This is the first time I have ever written a review on a service and I am writing it because it was probably the worst experience I’ve had ever. They were supposed to deliver flowers for my mom and my sister to my house one day before Mother’s Day and they ended up delivering a bouquet to my house three days later and then a bouquet to my mom a day after that and then advocate to my sister a day after that. He took multiple phone calls and text messages and multiple broken promises for my mom and my sister to get everything delivered late. They kept trying to offer packages for future orders as if I would want to place future orders with them after the service. I ordered chocolates for both my mom and my sister and they never delivered and I tried to get credit for that portion of the delivery and I never got the credit. I take care of patients so I understand the importance of delivering quality customer service and I understand the importance of keeping my cool and being patient, calm and collected, however this was by far the worst experience and I never plan to use them again. Please use any other service but this.

Valentine order. App is not user friendly and not intuitive. Tried placing an order for several days. I was using Apple Pay which is an option in the app and when I pressed pay, nothing happened. I called the help line and they told me what I already knew which is that the order was not placed. Meanwhile I tried explaining that the items are sitting there in my cart and that there is no order number because the order would not take. After trying an alternative payment (adding credit card info) it came up saying “the country cannot be empty” but did not take you to where it needed to be filled in. So I finally went into edit my profile and saw that the country along with city and zip are not filled out. The app should have been intuitive enough to state that originally from the beginning and automatically take me to that specific location that was holding up the order. If you want peoples business, then your app should not be a deterrent, but rather a smooth transaction that would make you want to come back again. Although I was finally able to play lace the order, it was a disappointing experience.

EXTREMELY UNHELPFUL. I am not at all one to write reviews on things, this is actually the first review i've ever written. All I have to say was it took four days for one small vase of flowers to be delivered, they were first not delivered the specifically set delivery date. They rescheduled, then proceeded to give me the completely wrong flowers different note as well, when I called back I actually got hung up on, and the next day they called back asking if they can fix it by delivering another set of flowers (the ones i originally asked for) and i said to just deliver them to my house instead of the business it was originally going to. The next day when they were supposed to be delivered to my home, they got delivered to the business again when the recipient was not at work. All together just an extremely terrible waste of time and money, and to top it off terrible customer service 😂 . Already found a better local florist . Just take everyone else’s advice and find another local florist in your city.

Worst Customer Service by Management. How many times can one company F’up orders? Apparently several! Then claim “CUSTOMER IS WRONG” what kind of service is that? When customer had screen shot proof that customer is right, but 800 Flowers Management “Wendy” and wouldn’t give last name refused to give! But Customer was required too give name. Wendy said over and over that they were right and I was wrong.... (horrible customer non-service) if I had an option for (zero) stars I would give that! Gave flower orders to wrong people at residence, wrong notes attached then said (customers fault) as I had proof of my order but “Wendy” didn’t want my proof.... Orders arrived on different days, 3 orders sent, 1 arrived ontime 2 others in next day! Nice when all orders we’re supposed to be a “surprise” Love that complaints stop at some executive customer department “Wendy” no last name like she’s some world known singer! Just know if you need to log a complaint it will absolutely go no where and they don’t value your business! At all! Made no corrections to order offered a “slap in the face partial refund of 15% which I denied” 800 Flowers was so much better when they were Conroys! Please don’t use this company! Customer service is a joke! They don’t care about you or your business

Ruined Mother’s Day. Horrible Service. I purchased a standard bouquet of flowers for delivery to my mom one week ahead of Mother’s Day (for Sat delivery) using the app. On Sat morning 800Flowers called me at 6am confused about the address. It was a standard address in NY, NY so I was confused why they called. They assured me the flowers would be delivered that day, so I wouldn’t need to call a local florist as a back up. By Sat night they didn’t deliver, so I called them back. They assured me delivery would be done on Sunday, still in time for Mother’s Day. I called Sunday at 12:30pm concerned. They said they spoke to the vendor and they would definitely be delivered by 8pm. I called at 7pm. The call center rep said the local vendor still had an hour to deliver. He tried phoning the vendor, but they were closed. No flowers delivered to mom on Mother’s Day. Total Fail!! So, Monday night I called again and they said the reason they weren’t delivered was because the vendor ran out of those flowers on the previous Friday. I tried multiple times to talk to a supervisor or the local vendor, but was refused. Ultimately they refunded my money, but Mother’s Day was already ruined. I’m deleting the app and not looking back.

A rip off or an app confusion. The app needs to improve ...... when I place the order and paid , I didn’t get a confirmation that the order was place and on the way .... then I went to the orders to see if they have being send and I saw 6 orders with different dates of deliveries...... and they also charge me for them plus 4 passports ..... I call them and it was a hassle to get the message through, the people in the phone had an accent he couldn’t understand me and I couldn’t understand him it was a nightmare..... then he said he will cancel the orders but I had to call another number to cancel the passport ..... well I did ..... another nightmare , any way the app doesn’t show if the orders have being cancel ..... the second person said they did cancel the passport and the flowers .... now I have to look in my credit card to see if they did .... I will not use this app again ..... is terrible PLEASE FIX THIS PROBLEMS , AT THE END WHEN YOU SUBMIT THE PAYMENT LET US KNOW THAT THE ORDER WAS ACCEPTED AND ON THE WAY ...... AND ALSO GIVE US AN OPTION TO CANCEL THE ORDER .......

Terrible app - needs a clear confirmation page. This app is terrible. It did not even attempt to confirm anything on my order before payment. The order was processed using my address as the recipient address instead of my partner’s address. In addition, I had selected Feb 14 as the delivery date, but the confirmation stated the order would be live red TODAY (Feb 7). All of this could have been prevented if a confirmation page were to pop up before the payment button popped up. I order online A LOT, and have NEVER had this problem with other apps. I had to call immediately after I got the order confirmation to have this corrected. The person who helped me over the phone was very helpful, but they could not stop the order from being processed to my home address today, and that is wasteful, especially since I placed the order only 20 minutes prior to my phone call to have it corrected. Terrible app. Will not use again.

Do not order flowers with these guys. My sister across the country had a baby and I wanted to send her flowers. I checked on here and they had same day delivery available so I bought a bouquet. They never showed up. It said they tried delivering them but no one came to the house and no one called. I chatted with customer service for an hour and a half. Their automated system doesn’t work and after I asked for an operator the guy made no sense. He told me they’d be there the next day. Didn’t show up. Turns out he scheduled them for the following day. Many chats later I am still trying to cancel my order. Luckily another, more reputable service has already gotten replacement flowers there, but I’m still on the hook for $100 for flowers that never got there. Don’t use this company.

App Randomly Chooses Delivery Date!. I’ve used the 1800 Flowers app successfully in the past to deliver flowers and have been very happy with it. No longer! I chose for some flowers to be delivered, and (of course) up pops additional items to pair with the order. BEWARE!!! The delivery date you choose for your original order is not used for additional items - the app randomly chooses its own date for those! I carefully reviewed my order to ensure addresses and credit card information were correct, but blindly assumed the additional item (in my case, a box of Godiva chocolates) would be delivered on the same date. Turns out that after I ordered I went back and checked everything again and discovered the box of chocolates would be delivered a week later!! I immediately cancelled the chocolates, but I think next time I’ll use FTD to order: They don’t pull this crap in my experience. 👎

Terrible Service & App. You know how you do something silly, because you’ve never used an app before and it’s stupidly UN-user friendly, and you try to do the right thing and contact them straight away, and they take so long to reply that your order—which isn’t supposed to deliver for two days—can no longer be cancelled because it’s “en-route” and “already processed”? Yeah, that’s 1800-Flowers. I messaged them, tried to use the app to cancel (but oh! It takes up to an hour for the order that you ordered through the very same app to appear and by then, it’s too late) and contacted them via email but nope, no luck. If those flowers we truly “en-route”, they’d be not fresh at all by the time they finally arrived. But alas, that’s my problem. I guess waiting five minutes to see if I could solve the problem without bothering their CS team was too long. Thanks for the emails stating you look forward to “delivering another smile soon”, but believe me, I’d rather chew off my pinkie toe than order flowers from this rip-off service and impossible app ever, ever again.

So Disappointed in the App Interface. I have never felt compelled enough to write a review for an app before this. This is my second time order flowers in one week and I have faced so much difficulty with this app. When I placed my first order, I had a New York, NY address and yet the shipping confirmation showed that my address was New York, OS. Apparently OS meant overseas. How does that happen?? Then, I had paid with my credit card directly, and the confirmation email didn't even have the correct last four digits of the card I paid with. The second time I tried ordering flowers, I forgot my account password and I tried the "Forgot Your Password" link on the app and browser and it just kept loading and never finished loading. I decided to give up and not sign into my account and when I tried checking out this time with Visa Checkout, the app wouldn't even let me swipe or press the arrow across Visa Checkout. I'm done with this app.

Like the app, hate the crash. I was debating between 3 a and 4 stars. If the gift delivery apps, it is the best option, but the field it is competing against isn't very impressive. I like how the app allows you to see items from all of the brands, but it is annoying that there are various ways to search and different results show up under the same heading in different search areas. The worst is that it crashes all the time at checkout. I have deleted and reinstalled and it did it on my previous iPhone as well. There are a lot of options and variety of gifts and they deliver rather quickly albeit expensively. I keep coming back because I have the passport and that is worth it.

1800 flowers is a mess. Ordered flowers over a day in advance for my friend’s fathers funeral. His website commemorating his father had a direct integration with 1800 flowers. After placing the order, I called up 1800 flowers just to be extra careful that they would make sure the flowers are scheduled to arrive in the morning - before the services start. The Morning of the service I call 1800 flowers to make sure everything is on schedule - and sure enough - the florist hasn’t even started making the arrangement and said they don’t have any delivery people. They canceled my order and I had to find a local florist last minute who ended up getting a similar arrangement (at a better price btw) to the service within an hour!! 1800 flower customer service refunded me and didn’t even give me a gift card or certificate. Completely ridiculous. They wouldn’t give me the florist’s contact information so I could talk to them directly. It was a nightmare and I’ll never use them again. Just order direct next time!!!

The worst experience ever!!! Never again!!!. This is the worst experience ever, never again!!! I wanted to send flowers to my girlfriend while me being out of town, I have placed the order online through the app, in an hour I received the email confirmation what showed the flowers will be delivered to my mailbox associated with Apple Pay account and the recipient were me!!!! Why would I need to send flowers to myself while me being out of town... And here is where the madness has began... I spend an hour trying to change my order, and the Lady said she’s not able to do anything... I called again spend over an hour on the phone and a guy fixed the order, I was so happy till I have received the new confirmation, with the same issue, I called again another hour have spent, confirmation, same result... finally I am end up with 6 hours phone time no flowers ruined day mood and surprise... The apple Corp should delete this app forever from the platform

DO NOT USE THIS SERVICE. One Star is too many for this fraud of a company!I ordered flowers to be delivered to my wife on Valentines Day as I drive a truck and would be out of town. They charged an extra delivery fee and all. Their communication is almost non-existent and she never received her flowers. After multiple emails and multiple representatives telling me it’s too late to cancel at midnight last night and that the flowers showed “in transit” (still said confirmed not shipped or in transit on their tracking link) finally today I was told I could have a refund that may take multiple weeks to get and could be refunded in installments??? Now it’s a day late and I’m out my money and will have to purchase flowers elsewhere for my wife when I get back in town. They did offer a $20 credit to my next order HAHA what a joke I will NEVER use this service again and will use From You Flowers as I have in the past and recommend anyone else does as well.

Terrible Apple Pay Integration. I was purchasing flowers for my wife on our anniversary. I searched for options that would be same day, found what I was looking for and proceeded with checking out. When you select Apple Pay it over rises the shipping address with your own. So I message customer service with in minutes of of getting a confirmation email showing the wrong shipping information, they updated the info, took about 30 minutes but it got done. During this process I also found out they would not be delivered same day so I asked to cancel the order so I could find something that would be same day or make other arrangements. I was told it could not be cancelled since the local grower had received the order, but they can update the shipping address? They just kept repeating that they are unable to cancel since it was already received by the local grower. App integration with Apple Pay is terrible but the level of customer service only compounds the issue.

Terrible, horrible, avoid, avoid, avoid!!!. First, I rarely give feedback on app reviews. I couldn’t resist with this app though. This is the most frustrating app to use. I would give 0 stars if possible. The app won’t recognize my credit card payment method, and because I have entered my savings pass info, it does not process my order yet zeros out the balance on my savings pass. I called customer service and they tell me that I can’t use my savings pass because it has 0 balance because it’s previously been used. It’s maddening!! I’ve tried to get customer service through email to resolve the issue and they reset/restored the balance on the savings pass which expires in 2 days, however, they won’t apply it to the order that I was finally able to put through after multiple days of trying. It certainly takes the fun out of ordering flowers for my mom for Valentines Day. Hate, hate, hate everything about it. Canceling my membership and going back to calling in flower orders. I tried entering this directly on 1800Flowers but I couldn’t send. I guess they don’t want to hear what I have to say. Please don't edit the information below: Application Name: 1800Flowers System Version: 12.1.2 Platform: iPhone App Version: 6.31

Didn’t receive flowers. I have never wrote a review in my life. I felt compelled to write one on this company. In fact, I will go all the way to Apple and attempt to have this app removed from adding due to it being a scam. I wanted a last minute flower gift sent to my wife. I used this app because I didn’t have my card on me to use a local company and was using Apple Pay. It showed my flowers had been delivered. When I called my wife she said nothing was delivered. I called the company and they hung up on me the first time. I called back. They said they were delivered. I said they were not. Then they said they would be delivered by 8pm. It was 8:10pm when I was on the phone with the operator. Then she put me on hold and said that the flower shop was actually out of that order and it will be delivered tomorrow. And they would be happy to give me a discount on my next order. It’s a scam. I paid more because I wanted it done that day. Now I am out the money, the surprise is ruined, and I highly doubt I will ever see my money or the flowers.

Just painful. Ugh. While not the worst app ever, this one is pretty painful. First of all, you get different prices for the exact same thing depending on where you find the item. That Apple Pay “deal”? That just had inflated prices by - wait for it - the exact amount they said they were going to have you save by using Apple Pay. Separately, it made me re-type my billing address for every order. No small hassle when you’ve got multiple orders for Mother’s Day. Seems like pretty basic functionality on an app that got totally overlooked. That type of problem showed up all over the app. You’d think it would be pretty easy to just copy Amazon’s app by this time. What should have been a 5-10 minute process was 35 min.

Theft. I placed an order for July 31st. I went through the horrible UI that doesn’t allow you to pull in your contact information or card information so everything has to be manually input. I paid the ridiculous extra charge for free shipping even though they said it was free for a year (it isn’t. They charge you the fee right away for “convenience”). Then, guess what, they charged me twice for the order and changed the date to August 6th and the second order to August 7th. So, over a week late and double the charge. The even double charged the “convenient” subscription fee that is supposed to be for a year. I naturally called and tried to fix this. They could not deliver at the time I paid for. I told them clearly I only want what I ordered for the date I ordered it. They said they could send three days earlier (still late). I clearly said I am not interested cancel many order now. This went back and forth a few more times. They will not cancel the order, I ended up hanging up. Thankfully I can just charge back with my credit card. Avoid this company at all costs.

Horrible Customer Experience. So I came across the App & decided to send my new girlfriend (Who is a veterinarian) a Christmas stuffed animal coming out of a chimney like Santa. This was for a very special event concerning adoption of animals for Christmas so I thought it would be perfect. I placed my order using the app quite easily at 10am on the day of the event. I paid & expected same day delivery. The delivery was never made & the next morning I called to find out what had occurred. The person I spoke to apologized & said it would be delivered that 2nd day. I received a “We’re sorry” canned message from the CEO which also included a $20 coupon for the mishap. However I was given only 1 day to place another order (how ridiculous!). GUESS WHAT? No delivery occurred the 2nd day either. I called again & this operator informed me that the previous operator, for whatever reason, did not initiate the order. The operator did refund half my purchase ($45) & I was told it can take 2 billing cycles to show up. (Again ridiculous! They can take your money almost immediately but an instant refund!? Forget t). The order was placed again & My recipient was called & apologized to. Finally 5 days after the event, my girlfriend receives Xmas flowers and not the stuffed animal I originally ordered. So very poor & unacceptable execution. I will never use 1-800Flowers again. I can’t afford to take the chance of improper mistakes... 3 strikes & your out!

Makes you place the order twice without being able to cancel. I’ve placed an order through the app, but didn’t get any confirmation email and didn’t see anything in my order history. The automated chat support also didn’t see any orders. I think there was an error processing my payment and decide to try later. Two days later I place same order for the same day as the first attempt. Same story. I get concerned that I may have duplicate orders that just don’t show up for me. After going back and forth with the support, I only receive text confirmation for the second order. Fast forward to today. I receive two separate emails from FedEx saying that I have two shipments my way. Guess what? Both orders placed (without any confirmation or showing up in the history, I also never received any order #). Automated chat support wasn’t able to find my orders. After connecting to a human, I get a response “We can’t make any changes, the orders were shipped”. I didn’t even know they existed until they were shipped! So they don’t let you know your order was placed successfully, make you order again, and then notify you when it’s already too late to cancel.

Horrible. Read reviews before making the same mistake I did. Most likely pay for 5 star reviews.. DON’T TRUST THE TOO REVIEWS. I wish I could give ZERO STARS. I made the mistake of reading the first few reviews, seeing four and five stars and believing it would be a good idea to use their service. Never have I been so wrong. I placed an order for a same day delivery in the morning, being told it would be delivered no later than 9PM. Around 7Pm I received an email stating that the flowers had been delivered, but to my surprise there was nothing there. Upon calling customer service, this happened because of an “error” and that I should wait until 9PM which would be when the flowers would be actually delivered. I waited until 9:30PM with no flowers still so I called customer service again. After checking my order number all the service rep says “I apologize sir, would you like a free upgrade?” Which, after further questioning, meant not only have the flowers not been prepared yet, but that they wouldn’t around for another FIVE DAYS. I immediately asked for a refund because that was just plain ridiculous. If you decide to use their horrible service, read into the reviews. They most likely pay for positive reviews to be put up to the top to falsely advertise their “top notch customer service” when in reality it is the furthest from the truth.

WILL TAKE YOUR MONEY AND LIE TO YOU. I ordered flowers for my girlfriend because she was having a terrible day, and it was really important to me that it got to her at the time and date as specified not only did they never deliver it. They promised to deliver it to my house instead to make up for it because I didn’t wanna give me a refund and I said yes and they still didn’t deliver it to my house then when I called him the next day I found out that they were lying and had never taken down the delivery or that I was to be given a refund. They just told me what I wanted to hear. I had to call them five separate times before I got my refund and almost every single one of them doesn’t speak clear English. One of the employees keep cutting me off and another one threatened to hang up on me because he “didn’t like my attitude” like i wasn’t on the phone for hours because they were giving me the run around. Give me a break. I have never experienced such terrible service and I will never be using this app again.

Valentines Day 2019. I placed an order, paid extra for Valentine’s Day delivery & even bought the yearly membership in order to save on future orders. Midway through the day I contacted support as the order showed one item en route and one with just the label having been created but no other updates. They assure me it will arrive by the end of business to a business location. My wife decided to work late to finish a few things and wait on the flowers. At 4:56pm I get notification that one item just arrive 3 hours away at another facility. The app never told me they wouldn’t use a local shop but would be using Fedex. I bring this up to support (via their iMessage text) & they dismiss the complaint. I reiterate this and they dismiss me again. Now text support won’t respond. I’ve been on hold for phone support for 20 minutes. They answer in a noisy call center (1800Flowers FYI: noise cancelling microphones work wonders as I manage a call center). I’m being told they won’t refund the order as it has already shipped. Horrible experience, will absolutely never order from them again.

Do not use!!!!! Garbage company that doesn’t keep promise. I ordered a bouquet of flowers for mother’s day a week ago. The guaranteed delivery time is between May 6th- 10th. On May 6th, I received an email saying that the order is confirmed and will be delivered at May 6th. Nothing arrived, waited till today, still nothing. All of the online customer services are robot, I tried website and Facebook messenger, no real agent. I tried to call, but the phone call was shut after it asked me to wait for 2 hrs, so no response again. All they’ll do is asking you to wait for the “delivery confirmation email” without giving you any information of when it will be shipped, who will be shipping it, who’s in charge of the flowers. And there’s no way you can talk to a real person about it. It’s like waiting for a shark at the airport. Do not use it unless you want to ruin you and your loved ones day.

Bad experience. I personally had a really bad experience trying to have a delivery sent with 1-800 flowers. They were not delivered even by six days after the delivery date I selected. I chose this service because it offered next day delivery, and I was very unsatisfied with the lack of updates and the inability to accurately track where the flowers were and what the issue was regarding the shops production of the bouquet. I contacted customer service to get a refund, and was also unsatisfied with the responses I received from customer service. I asked for a full refund and I was told that the item was in transit still six days after the delivery date. I was then asking the representative specifically if I could get an update from the company because she was only offering to contact them to see if it could be delivered late. I did not get a specific responses from the representative and it seemed she was avoiding my questions and repeating a scripted response. I do not recommend this service, based on my experience, and I’m pretty upset that my friends did not receive their wedding bouquet on the very special day that I had planned it for. I feel like it was so bad that I should get fully refunded even if they end up getting delivered.

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Not happy. Do not trust this company to deliver flowers or anything for that matter, on two separate accessions in a week they didn’t deliver flowers I ordered to two different people not only was my moms Mother’s Day ruined and my friend who is sick didn’t get her flowers when she got out of hospital but they absolutely did NOT care they offered me 20$ refund 20$!!! That’s it I had to argue for my full refund! And I’m still waiting for my second refund which they have told me over and over it’s been processed it’s been a week and half very very disappointed and will never use this company again!

Doesn’t work in Canada. Why are you in the Canadian App Store? Sort yourselves out.

US only. Got the app only to discover is United States only. Lost a sale because of it.

On time delivery great service!! 🌷👏🏼. Very pleased. Made a last minute order and the anniversary flowers were delivered within Canada within half a day.

Painful checkout experience. Trying to checkout was such a pain. They really need to do a better job with user experience on this.

Rediculious.... Not sure why it's in the Canadian AppStore when you can't input a Canadian address for delivery!

US address ‘ only!. ‘Ships all over the world ‘ but you can only enter US addresses. Can’t enter international ones. Same on the full website. Bit crap really. Oh well, guess I will use a local service instead....

International card/delivery address issues. When changing countries to input details for an international credit card, it removes the city and zip code fields, so the data can't be entered. You need to enter this as close as possible within the US fields then switch the country, otherwise it says the zip code or city are invalid. Quite a major bug!

AWFULLL!!!. This app is awful and glitchy for us Canadians! Apart from that I ordered flowers to be sent and it never got delivered. Asked for refund and they won’t do it! Just a measly $5 credit for future purchase! Unbelievable!!! Had to make another purchase and went with Callia Flowers. Experience was night and day! Same day delivery, amazing communication, and beautiful flowers! Now my go-to. And I’m done with 1-800 go elsewhere!

Not valid in for Canadian Customers. This app does not allow Canadian Customers to login...upon on entering login credentials and press ok I received the following error message ‘ Please enter a valid email and password’ no issues using the same login from the website. Very disappointed as I just made two purchases online and was going to make a third...the app would’ve been very convenient. Oh well I guess I won’t for now. Hopefully it is fixed...I will change my ratings once it has been corrected

Doesn't take Postal Codes. So I went through the ordering process, selected Canada as my country for the billing address after I put in all my credit card info and the app WILL NOT accept a Postal Code. It only accepts 5 characters on that field (for ZIP codes) even though Canada is the country selected so just a huge waste of time. Boooo.

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DO NOT USE THIS APP.. I ordered my girlfriend strawberries one time in October and they were never delivered, but instead delayed for about 4 days which they gave me money back for, but now I ordered her flowers for Valentine’s Day so I placed the order for exactly today on Sunday so she would get them a day early, and they put down that they were delivered but they never showed up, I have ring door bells and never even seen a truck once through the whole day, THATS not even the worse part, they told me that I can’t get it delivered till the 15th, THATS AFTER VALENTINES DAY. After I got my refund, they said “happy Valentine’s Day” go f##k yourself, you ruined my Valentine’s Day, and you’re just a greedy company.

Quite Literally The Worst Service I Have Ever Received. This is not the way to get flowers. When I ordered a bouquet for my roommate who had suffered a death in the family, I needed flowers delivered immediately. The order online process is so inaccurate and sent me so many false emails. I called at least 10 times to try and find one package only to be on hold for extremely long periods and have no one have any idea where my order was. I paid an arm and a leg to have flowers arrive two days late when I could have paid that price to go to the store and get way nicer flowers at the supermarket for the quality i received. The florist was rude, unmasked, and the flowers looked horrible upon arrival. Have not even received my refund yet. All you do is deliver flowers how hard can it be to get it right. Go somewhere else.

Works fine but not with PayPal. The app worked pretty well. It was easy to navigate. The issue I had was when trying to pay with PayPal. A message kept popping up stating that this app did not recognize the address and that it was unsafe. Then the flowers app would close down. Fortunately, all of the information was saved so I was able to quickly and easily get back into my order and place it as long as I chose a different way to pay.

Disappointed. Unfortunately the app and the customer representatives (plural) failed me on all fronts. A) I placed an order via the 1800Flowers app due to the fact APPLE was running a $15 promotion if one ordered via the app before May 10th. Fine... 1) They sent the delivery on the same day I placed the order!! Which was today!! I specifically placed the order for the 11th the day before Mother’s Day and I receive a call from my mother thanking me for the flowers. Embarrassing to say the least. 2). Apparently the promo Apple was offering is no where where to be found according to 1-800 Flowers. They informed me to contact Apple to resolve the issue. Aren’t you in business with Apple if they’re offering said promotion ? How could you possibly NOT know who you’re in business with ? 3). Lastly, the representatives didn’t bother to apologize, suggest a resolution or at the very least offer a credit to rectify the situation. They were dismissive and curt. This will be without question the last time I order from them. Not to mention, never recommend them to my fellow friends, family members and the like.

Terrible service. I made an order for same day delivery at 0300. They had between 7AM- 3PM to deliver the flowers. The app says they’re delivered but she never got them. So I contact the company and they said they weren’t delivered but worry not “They’ll be delivered before 5pm!”. Wow so cool guys! Too bad she is working an 8 hour shift and she won’t be there at 5pm! I swear to god how difficult is it to grab a handful of flowers, stick it in a vase and drive them to someone?!? I can order a pizza and they’ll create it from scratch and get it to me in 30 minutes. What in gods name is your excuse???? This is the worst business I’ve ever dealt with when it comes to gift deliveries. Do yourself a favor and don’t order from this company. Avoid them like the plague.

Flowers never come on time. Read the other reviews. Terrible service. Buy flowers from a local in town distributor instead. I will never use 1-800-flowers again. If you order something 2 weeks in advance and have a specific date that you want your flowers delivered forget it, they won’t come and the special occasion that you have planned will be ruined!! I had to order from a local florist after following the tracking number and the delivery service saying they wouldn’t be delivered until the next day. I sent my fiancé flowers to her work to surprise her on her birthday and then I find out they would be delivered the next day after her birthday, she is off the following day. Unacceptable delivery service!! Beware!!

Do Not Use. I’ve never written a review before but this experience was so bad that I just had to. After spending $93 on flowers for my girlfriend to be delivered on 12/13 I get a confirmation that it had been delivered only to find out it was never sent. I called customer service and they told me to wait til 8p.m to see if it would be delivered. I finally call again after 8p.m because it still was never delivered only for them to give me the run around and say the flowers I ordered were out of stock and they were unable to resend a new one. They weren’t even willing to compensate for the missed delivery or storage so I settled for a refund. Please don’t make the same mistake I made.

It’s sad really.. I use to be a frequent buyer from 1800 flowers, I recently came back to it for a birthday. I ordered a birthday bouquet of roses and a teddy, the works for the 19th. The app had no issues for the 19th, soon as I paid for it the delivery date changes to the 23rd. I tried fixing it and tried to cancel it but nothing worked on the app. Customer service was rude as well. So I said screw I’ll let it be. I checked the tracking today the 23rd and it says it’s delayed. Worst service ever!!!!! Hopefully the roses are ok but regardless I’m not buying from 1800 flowers ever again. Oh also when I did come back, it turned out my account was deleted with the rewards I had accumulated, I should’ve taken it as a sign not to buy. Trash service all the way.

I’m Not Very Pleased. I am not very pleased. Using this app has been more than frustrating. This will be my 2nd time riding flowers for someone, and thus app didn’t recognize me as a member with my paid membership as of August 2023. I had to start my process over; select forgot password; and reset it. Then I went to check out, and I still was charged a service fee, which I understood should be free of charge with the annual membership I paid for. During my first experience, I tried calling in due to difficulties placing my initial order, my results were awful… I totally gave up. I’ll stick with this until my membership expires -but I will now be renewing it at all, unless something drastically changes/happens…

Review. I have an iPhone 7 and on the internet for the past 5 times when I’ve tried to complete my order it always gives me an error message and I’m unable to complete the order. I recently downloaded the app thinking that would give me some luck but then the app said my card number was wrong several times. I was only able to order from using my already saved card on PayPal. The bugs need to be fixed and then it will be a 5 star. I don’t even take the time out to write reviews but hopefully this gets to the right personnel.

Bad all around. First order, terrible experience. Order was made for same day (More than happy to pay extra!) then it just wasn’t delivered. No notification or anything, I called eventually and there was no reason. From what I gathered from the representative in a loud and crowded call center was they didn’t forward my order for over 12 hours so it was probably just too late. It was imperative that my order was made that day since I was called to work out of town on my anniversary. The representative offered to have it delivered for the next day but that would’ve defeated the purpose. I paid $100 for....nothing. Poor customer service and absolutely no flowers delivered.

Credit card info. It seems like I am NOT the only one to have an issue with updating credit card or (more millennial terms) Apple Pay info on this app. And it’s not a new problem. I had to call in to get customer service to update the credit card info and had no problems. Fast forward 1 year, same problem with updating my credit card info. It’s bad when you only order flowers 2-3 times a year and you have to use the website instead of the app.

Garbage service...total trash.... Don’t use this company, I ordered flowers for my 10 year anniversary that was on a random day. Not a holiday, not Mother’s Day,Valentine’s Day,etc. It was from a local florist and my wife never received the flowers. Then they said they would deliver the next day....nothing. 3 days later, multiple emails,phone calls,voicemails back and forth....still no flowers and no idea of the status of the order, they have no clue of what’s going on. Absolute waste of time and energy all for something that should have been a simple process. Use a different company, this one is utterly incompetent. *update* WOW!!!! After going back and forth, them screwing up totally. I call them again for the 4th time. They tell me they are going to finally send the flowers...5 days late!!! Then they are going to call my wife and actually apologize to her and have the flowers sent to her by the end of the day. They do call her, apologize, and confirm that yes the flowers are on the way .... Guess what??? No flowers arrived. Avoid this company at all cost!!!

1800 flowers. I placed the order for the some flowers to be delivered over a month in advance with there “guarantee” to be delivered on time and on Valentine’s Day. Long story short they never came in because they were out of stock of the flowers they sold me a month in advance and they put my order on hold which I had no clue about, . I tried there chat multiple times to try and straighten it out and they kept assuring me that they would come tomorrow which they never did. After 2 weeks of them assuring me that they were gonna come in I got fed up and called them and asked for my money back and they best they could do was offer a 20% off my next purchase. I DO NOT RECOMMEND THIS COMPANY WHAT SO EVER. Find a different company to go through. Do not use this one.

Apple pay integration is awful. Don't use apple pay before adding the item to you cart or it will send the flowers to your home address! The button for "Add to my cart" shows up right next to the button for "apple pay".... I erroneously thought that pressing apple pay would bring me through the order menu so I could select the recipient address I wanted... Instead of confirming the recipient of the gift, the system took the money and entered my own address as the recipient! The app never asked me to confirm the recipient address and processed without confirming anything. I had to call customer service to get the order fixed. The app needs to be fixed to confirm the recipient address when using apple pay!

To big for there own good. Of all days to not deliver flowers and not even notify you that they didn’t but Mother’s Day! Here it is 6:00 on the evening of Mother’s Day and ask my mother if she has received any flowers and she’s says no! I call 1800 Flowers to inquire what happened to the delivery and they have me on hold for 25 minutes then hang up. I call back and the employee tells me that they where not able to make the delivery. She goes on say that she will issue me a full refund and 20% discount card for the inconvenience. Do you really think I would use this company after you drop the ball on one of the most important days of the year. Nope, I will take my business somewhere else. What a joke!

Made it more than right.. I ordered for my wife’s birthday and to have it delivered to her office. They sent me an email explaining they couldn’t deliver to my wife’s office on time. I called and they were very helpful. We changed the delivery to our home and it wasn’t what I ordered,but it was a beautiful arrangement. So they made me happy. Then the next day I get a message from my wife saying thank you for the flowers. I was like you already thanked me. But they went ahead and sent another beautiful bouquet and chocolates to her office. That to me is above and beyond good service. Thank you.

Robbery without a mask & Gun App needs work lots of work. This app acts like it was created by 3 different people and none of them communicated what was to be done and how to integrate phone contact info I had to go between app and contacts to copy and past information. The other problem is it won’t tell you that the item you have ordered can’t be shipped to the address in the time you selected until you’re ready to checkout and to go back to select a new item then it’s stuck in a loop save the entered data yes then you can’t select a new item tells you can’t send to the address again and repeats had to back out completely and start all over again. Funny thing the more expensive the item is the easier it was to send to the same address.

Poor payment service. I have ordered flowers three times from their app, the first two timesI tried PayPal and it said the order worked both times and was placed. Then when the delivery days came the flowers never showed up because apparently there is an issue with their PayPal purchases not going through. I called and they said this is a frequent issue...if it’s a frequent issue then maybe you shouldn’t offer the option to pay with PayPal. Then I tried to use a debit card, same thing. It charged my card and showed up on my banking app then after a few days the charge reversed and then the flowers never showed again. The app is VERY unreliable and slow to load. I recommend calling or ordering from a computer or somewhere else.

Would not recommend. I ordered flowers for Valentine’s Day, which they charge extra for. they say it might arrive between 9am-8pm, around 7pm I got a message saying they were delivered. I was at home all night waiting to surprise my girlfriend and no one arrived. I was very annoyed, because once I told customer service they insisted it was delivered at 7pm. The next day around noon the flowers were finally delivered, and they were not at all what I ordered and the flowers were not great they looked a couple of days old. My girlfriend loved the thought but I paid 80$ to get the flowers pictured on the guaranteed day, I would not recommend this service to anyone on busy day like Valentine’s Day, Mother’s Day, etc. because so many people have the same issues, and for 80$ I will not be using them again.

If I could give less than one star I would. Wow. My experience was awful with this company. They push you into buying in additional service that will expedite your order and then they don’t follow through. When you call to see if you can get the order in the timeline you expected they put you on hold and come back to tell you that your order has been canceled instead of saying we’re going to attempt to deliver your order in a timely fashion. Speaking to them on the phone was terrible speaking to them through the text feature was even worse. I know everyone has their own experiences and I am only sharing mine and all I can say as a retail employee they have not figured out customer service yet. Do not trust this company.

Never again. I will never use this app and I will never use this service again. I ordered flowers to be delivered on may 5th, I checked the app may 7th to find that the order was never delivered. Then I had to contact customer service to find out the florist rejected the order. Why wasn’t I made aware the order was rejected? Were you just planning on taking my money and hoping I never noticed? Just know I plan on telling every single person I know to just go straight to the florist and not waste their time with this service. Also I just looked at all your reviews on the apple store and with that kind of customer service you will be out of business soon.

Unhappy Customer. I have used 1 800 Flowers twice and both times have been terrible. The first was for flowers that were not delivered even though they said they had been. They did redeliver but they did not arrive for the occasion. I decided to give them another chance and ordered what looked like a lovely dish garden for my daughter for Mother’s Day. They arrived today as promised but they look like someone took a handful of ugly plants and stuck them in the middle of a box and added a bunch of moss. It is horrible. I have spent the entire afternoon trying to get someone to respond to send her what I paid for. I am so disappointed and I will not be ordering from them again! I would not have even given one star but I couldn’t write a review without any stars.

Absolutely terrible.. I really hate writing bad reviews, but this is necessary. I was hoping to get a birthday gift for my mom but 1800flower’s actions truly spoke louder than their words. To explain quickly, they kept acting like they were trying to help me but nothing went as planned and my mother never got her gift. They kept saying it was “in transit” but when I checked the progress online it only said “confirmed”. I had to constantly push back delivery times for them because they kept making excuses and breaking promises. It was all very unprofessional and disappointing. They did give me a refund but I’d would have loved more for my mother to receive her gift that all her kids had wanted for her so bad! Never again.

Service so bad I have to write about it. After selecting flowers I was prompted to pay with Apple Pay which I selected at which point the delivery address was changed to my address not the recipient and the delivery date changed to after the event. Perhaps I made an error. I immediately called “customer service” and was told that nothing could be done, no cancellation of the order no changes to delivery date, nothing. When I asked if I could speak to a manger I was told that I could not do that. Unlike this company, if you read other feedback comments, customers are not permitted to make mistakes. My suggestion to anyone reading this is to use a different service until this company can provide adequate customer service in the event you make an error.

Why do I keep giving this company more chances to mess up???!!!. Delivered to wrong address multiple times, delivered to wrong person, delivered on wrong day, cancelled without letting me know. It’s a gamble whether you will get a flower arrangement that remotely resembles the one pictured. My wife doesn’t like carnations and begonias. I pick arrangements that don’t have those, twice, carnations have appeared anyway. Twice I have mad a shipping or card mistake and called them to fix it, then dealt with script reading people in another country that say “yes” to everything and then ask something showing that they didn’t at all understand a simple instruction. The app is partly to blame for not allowing notes to the florist as just one example (no carnations, no substitutions). Very frustrating company!

Worst-Ever Online Purchase Experience. The single worst customer service experience I have ever had. The site takes your money on Apple Pay before asking for a delivery date and address details. AND THEN, it defaults to the buyer’s address and the day of the order for delivery. I tried to fix the problem immediately by reaching out to an agent. I spoke with three different agents before I received written confirmation that they finally had the recipient name, address and delivery date correct. Even after all that, they still failed to have my mom’s flowers delivered on the requested. The flowers were supposed to be delivered to my mom before the Mother’s Day weekend. That’s not happening now, and a lot of my money has probably been lost. I’ve written this review in hopes anyway who loves someone stays clear of this app for flower orders.

Mediocre company. I put down that I needed the order to be delivered on a specific date before I placed the order. This company changed the date, however. From there, during a chat with the staff, I was told to wait for 30 minutes before any action could be taken. Then the chat ended and the staff member never returned. So I had to start a new chat and this company took a very long to “resolve” my issue, only for me to be told it can’t be changed when the order was just placed. I spent almost 100 dollars on this order. I’ve done business with this company several times before. Never again.

Time to find a new vendor. Slowly but surely, this company/app has been falling off. They kill the rewards program and give a deadline to use the remaining rewards you’ve earned before they expire and cancel them out. The app is buggy. Every time I place an order I always run into some issue while trying to check out. I end up having to go through the checkout process multiple times, and entering several payment methods to get it to work. I know what you’re think, user error, but nope. I don’t have these problems on any other apps. Just this one. Every time. Finally, I’ve learned they are always promo codes available. $60-$70 seems a little steep for flowers and a vase. Yeah, I get it, there’s shipping and local florist to deal with, but still, if a google search for promo codes can save me $10-$15 bucks every time, I’d rather you save me the trouble, and just give me free shipping for something. Don’t make me do all the leg work. I think it’s time to find a new florist app, before this one really falls off.

Terrible service. I’ve morning bad to say about this company until this Mother’s Day. I understand it can be overwhelming and also we have a pandemic on our hands but that’s no excuse to have bad customer service. First thing, they sent me an email saying my order was delivered when in actuality it wasn’t. Called the company but due to the high call volume I received a call back 4 hours later. I was told during the call that the flowers would be delivered the next day and I’ll receive a call before the delivery. Flowers got delivered and here’s the best part- WRONG FLOWERS. They look cheaper than the ones I picked out. The only thing they got right was the card. Currently waiting for a customer representative to contact me because either I want the flowers I ordered delivered or MY MONEY BACK!!!

Awful...deceptive...no service. I ordered and paid for flowers for my mother and grandmother for Mother’s Day. I chose to have the delivery Friday to avoid the weekend rush and guess what...no flowers!! I tried the chat feature in the app and the poor rep was taking 5+ minutes to respond to each question I asked. She must of had several chats going at the same time. I eventually found out that my deliver date was changed!?!? To when, I asked...again long long delay so I called. Same as other reviews...I was connect to a noisy call center and told the same thing by the representative. I was told the delivery schedule was full today, Mother’s Day and that the flowers would be delivered some time next week! All I can say is order direct and local folks! My mother-in-law has a beautiful bouquet today because I ordered it from a local florist as 1800Flowers didn’t have an option for florist delivery in her town. This has been the worst experience! I was finally offered a full refund and my order was cancelled...ugh

NEVER AGAIN!!!. This is the WORST company/service I have ever experienced!!! They ruined the surprise of my sisters Mother’s Day basket and when I contacted them, I was placed on hold for 48min before they hung up. I later received an email from my sister who said she never got the gift. Instead of sending the info to my email they sent to hers and then said her basket was delivered that day and gave her a confirmed address somewhere in ILLINOIS! She lives in Massachusetts!! She then told me a neighbor down the street gave her the basket (thank God). When she opened the basket she got 5 tiny pieces of chocolate! My sister personally text me and sent a picture and said how much of a disappointment it was and not to order from them again. She felt bad I wasted my time, energy, and money for such aggravation and (basically) “nothing of sustenance”.

App glitch. I have used the app a few times. Lately, and for the last time, I entered all of the information. It gave me a total. But the bottom line says total amount 0. If I try to submit, it told me my credit information as invalid. There is no way to edit cards on file. I tried adding a new card. Same result. I reentered the original card. I cannot have duplicates. I tried PayPal. The next message was that I cannot have a 0 amount. Yet the line above on the same page says I’m purchasing $62. I deleted app and reinstalled. I give up. When I called the customer service number to try to get help with the app , I was told “just don’t use it. Let me have your order by phone”. So, what is the point of an app here?

HORRIBLE CUSTOMER SERVICE. DO NOT WASTE YOUR TIME OR MONEY ON THIS SERVICE!! I ordered chocolate covered strawberries for my mom to be delivered on the day before Mother’s Day. I called TWICE to reschedule the delivery date because when I originally placed the order it wasn’t in the date I wanted so I get a call from the delivery guy saying they are at her door for the delivery. WHAT THE HECK!?!? IT WAS SUPPOSED TO BE DELIVERED ON SATURDAY!! No one is home at the moment and so they will probably melt by the time she gets home! Thanks for nothing 1800 Flowers! I WILL NEVER ORDER FROM YOU GUYS AGAIN!!! It’s already difficult enough that I can’t go visit my own mother because of quarantine now she’s probably going to get melted strawberries! I SPENT ALMOST $60!!! I am SUPER upset!

I’m happy, so I don’t get the bad reviews. Seriously, I’ve been using this device for two years and I’ve never had an issue. Flowers always get there when they’re supposed to, I haven’t been over billed and the flowers have always been beautiful fresh flowers upon delivery. I’m actually continuing to grow roses from Valentine’s Day, so for me this service is awesome. The passport has saved me lots of money especially when I send flowers out of state. Thanks you 1800 flowers!

Mother’s Day 2021. This has been a rough year. So I thought some flowers would be good. Ordered early, & app has a flexible delivery option that might get order there a day early. I took that. I’d rather flowers arrive early than late. I ordered multi color roses, a vase, & Shari’s Berries chocolate covered strawberries. Flowers arrived by FedEx. Packed in a big box to keep everything cold. Roses were pretty, some open, some closed. The strawberries, my goodness. So sweet & juicy, with really good chocolate. Big as golf balls, or small apples. Everyone blown away by those. An excellent gift.

Don’t forget your password. The app works pretty well (as expected). My main chief complaint (and it crosses over to the website too) is the forgot password option. It seriously doesn’t work. You can say I forgot password, but it isn’t going to go any further to help you. I spent over an hour waiting for the password to be reset I’ve the website (it is quoted 2-3 mins and yes I check my spam filters). So I redone load the app. Re-checked out bam the app freezes on the for got password option. I just ran through 29 different passwords and FINALLY got in. I am surprised my account wasn’t locked or anything with the amount of attempts I made.

Bad Order Experience. Tried to order a flower arrangement for an out-of-state relative via this app. Unfortunately, the app never asked for the address of where to send prior to the pressing the order button, and then automatically sent it to my home address. Probably because I had a user account set up already. So, I tried to contact them via the chat feature, which also turned into a bad experience. The chat person texted me about 5 hours after my initial chat request. By then I had already called 1800Flowers, and got the order straightened out, which took about 40 minutes to do. At this time, I’m still hoping the correct arrangement is sent to the correct address. Bad experience so far all the way. Hoping the arrangement is beautiful. If not, I won’t be buying from them anymore.

Flowers ordered $ taken NOTHING delivered. I ordered flowers from 1800 Flowers through the app for my aunt who was in the hospital and had my mother by her side the whole time. 1800 took my $$$ immediately two days later as scheduled I get a note they delivered the flowers. Nothing, no flowers, my mother even check with the hospital. I call customers service which was a complete pain to be told they did not deliver as emailed. They stated the flowers would be there the next day with a $20 discount in the future. I asked how they think they are going to deliver flowers a second time when they couldn’t get it right the first time. Again email confirming delivery AGAIN NO flowers! This is still not resolved...there are better companies to use that you don’t have to check on.

Worst customer experience. I’m currently in serving away from my loved ones and often try to order flowers to make up for my absence. I’ve tried several companies and most recently ordered from 1800 flowers. They failed to deliver on the selected date (Valentines day) and when I contacted them they put me on hold for two hours and disconnected. I didn’t have time to call again till the following week and still the same game was played. I have no way to check if anyone is working on my order and no way to make it up to my loved ones with the only way to contact them through this ridiculous app reviews . I strongly do not recommend and would actually advise you to seek any other alternative route. (Local florist/ Uber )

Customer service, anyone?. I have left multiple messages through multiple venues. Delivery is missed today for the order I attempted to cancel 30 minutes after originally placing but was never called back by the “supervisor” who was the only person who could cancel this. I gave up on getting a response after calling your cs number 4 times and remaining on hold for over an hour each time. You leave the option to get a call back but don’t respond. Regardless, I’d take the stupid overpriced bouquet that you refused basically to let me cancel in a timely matter with a $25 shipping charge- but you couldn’t even get that right, and now your system says it was to be delivered by 8:00 tonight, and it’s 11:00. Any response would be fantastic.

1-800-Flowers. 1-800-Flowers is my go-to company when i want to get flowers delivered on a specific day, or quick, as well as for all special occasions! Whether it be a birthday, Mothers day, Valentines day, or a new job, 1-800-Flowers has gorgeous flower arrangements that arrive on-time during the delivery window for a fair price, and member benefits include generous discounts, and even non members can apply promo codes found on RetailMeNot, etc, or by subscribing to the newsletter! I love the dog shaped flowers, so adorable! ✅ Also I love how you can add a balloon, chocolate covered strawberries and a card, so thoughtful!

Best quality flowers! Most beautiful flowers!. These are amazing flowers! Delivered so fresh, just beginning to open, thus giving you much more time to enjoy them. I can’t find flowers locally that are this fresh and such great quality, especially in South Dakota! BIG, Beautiful flower heads, such green fresh leaves on the stem help complete the look compared to a bare stem! I highly recommend trying it for yourself, I’ve never ordered flowers online and didn’t know what to expect, However, I tried 1800Flowers and I was NOT disappointed! I’m so impressed! I think I’ll make this a monthly surprise for my lovely wife!!

Everything as requested!!. I thought they were awesome!! Bad reviews must be unique, unusual experiences. The flowers were astoundingly picturesque to those shown on the app, exactly the right size, coloring, everything. The white vase the flowers came in is nice, too. They were timely with delivery, and the note included for my wife was handwritten, probably by the local florist who delivered for them. I told my brother in laws that this service is nuclear bomb level good for making your wife happy on a special occasion.

Order Not Delivered. I placed an order for Mother’s Day and it never showed up I called them repeatedly and was even told it was already delivered except it never was they did not offer any type of resolution other than to just cancel the order. What’s even worse is I called to confirm the order several days before and they told me everything was OK. If you have a time sensitive order do not count on these people to get it right they will let you down and make you look stupid this is not the first time this is happened to me with this company. They did not apologize they did not offer any type of resolution and I was sent to a call center in India. This company has got to get their crap together do not count on them if you need something do it with somebody else!

Never use this company. I tried multiple times to give them a chance and every time they failed to meet delivery dates and their flowers would show up dead, looking nothing like what I selected online. I’ve ordered two weeks ahead of the event and they still arrived three days late. Contacting customer service is useless, they give you a coupon for another order, which ends up being late. The flowers always look tattered, broken or dead. Most local florists won’t even accept their orders their reputation is so bad. The size is always 1/3 what you order and that includes the dead or broken stems they include. Just use FTD - they’re so much better and the prices are worth it to get what you want, when you want it.

Sneaky company. I ordered my mom flowers for Mother’s Day. The price for flowers was a pretty high and the shipping was ridiculous… And then I paid an extra five dollars to have the flowers delivered on Friday, instead of Thursday because the price to deliver them on Saturday was outrageous and there was no option for Sunday. They use FedEx to deliver flowers so they can pick any day they want and deliver it that day but what do they do? They delivered my flowers on Thursday. smh When I called to have the extra money refunded for charging me more to deliver on Friday they said oh sure. But did they? Nope. What they did was gave me a five dollars off of my next order. So sneaky. Shameful really. I will never order from them again.

WASTE of time and money.. I ordered flowers at 1pm on Valentine’s Day they said no problem you will get them before 8:00. I got a message at 7:00 saying they were delivered. When I went outside there was nothing at my house or the neighbors houses. I called them they said don’t worry the text messages are wrong and you will still get them by 8:00. At 8:15 I called them back and said there’s nothing here even though I got email and text confirmations that they were delivered. They said they can’t do anything and you call back tomorrow and talk to someone. What am I going to do with Valentines flowers delivered on the wrong day. Don’t use this service, take your business somewhere else.

No delivery. My husband ordered two dozen roses for me at 4am He told me they should be delivered on same day Service between 8am and 8pm. I expected to see them on the porch when I arrived home at 9pm. Nothing. He tried to call them but waited on hold for 45 minutes before he gave up. I noticed on the email receipt that where the last four digest of you cc are, there was the letter “B” where there should have been a number. I called the next morning and couldn’t get through. I called my bank and disputed the charges and put a stop payment on it. My husband received and email stating they tried to call him. There was no voice mail and the only thing that came up on his phone was “SPAM” of course he didn’t answer it. We have decided to never use this company again and sticking with FTD.

Than you for all your help. I ordered flowers for my mom the day before Mother’s Day because they said she would still get them on that day. After paying for the they told me the delivery date was May 28 I dealt with that. When the 28 came and no flowers I started talking to 1800Flowers they did everything they could to help me. The refunded 1/2 my money plus they are giving me a 20% gift card and let me pick out new flowers yesterday and I didn’t have have to pay any extra. Thank you so much. I trust y’all 100%.