Marriott Bonvoy: Book Hotels App Reviews

VERSION
10.59.1
SCORE
4.9
TOTAL RATINGS
1,946,755
PRICE
Free

Marriott Bonvoy: Book Hotels App Description & Overview

What is marriott bonvoy: book hotels app? Book direct and enjoy exclusive offers with Marriott Bonvoy® to take the stress out of travel and find the best hotel deals.

Search hotels, resorts, and luxury destinations across 8,000+ hotels, 130+ countries, and over 30 brands. Join for free and earn rewards when you book with Marriott Bonvoy.

Unlock extraordinary hotel deals, flexible trip planning, and travel ideas with the Marriott Bonvoy app!

BEST RATE GUARANTEE:
There are few guarantees in life. But our Best Rate Guarantee is one of the best. It ensures you’ll always get the best rate when booking directly with Marriott.

SEARCH HOTELS, BOOK STAYS, AND EARN REWARDS:
Search hotels and book your travel all within the app. Earn and redeem points for your stays booked directly with Marriott and reward yourself with a vacation.

FLEXIBLE CANCELLATIONS:
Need a last-minute hotel change? That’s why we offer flexible cancellation options to reassure you when booking your next stay with us. Use the app to adjust travel plans with ease.

CHECK-IN TO YOUR HOTEL ON THE GO:
Check-in to your hotel from anywhere with Mobile Check-in. Let us know when you will arrive, and you'll get a notification when your room is ready.


MANAGE YOUR MARRIOTT BONVOY ACCOUNT:
Check your point balance, view your stay history, folio, and more.

ENJOY EXCLUSIVE MARRIOTT BONVOY HOTEL OFFERS:
・Get rewarded with instant benefits and exclusive perks for Marriott Bonvoy members.
・Marriott Bonvoy also offers free Wi-Fi for Bonvoy members at most hotels.
・Not a member yet? Download the app and join for free.

ORDER FOOD AND DRINKS AHEAD OF TIME:
Order ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return.

CONTACTLESS CHECK-IN WITH ACCESS VIA MOBILE HOTEL KEY:
・Never worry about losing your key card again. Use your mobile device to open your hotel room and easily access any hotel amenity, like the parking garage, fitness center lounge, and pool.
・With Mobile Key you can get to your room faster. Once opted in, we’ll send you a notification to your phone or Apple Watch when your room is ready.

CONVENIENT WAYS TO CHAT DURING YOUR STAY:
・Mobile Chat lets you talk directly to your hotel. Available just before, during, and even after your stay, ask the front desk for local recommendations, request amenities, and more while on-the-go.
・Need something? Mobile Requests give you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste.


Marriott Bonvoy Hotel Brands:

Use the Marriott Bonvoy app to book hotel stays with any of our 30+ brands, including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®, City Express, Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts

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App Name Marriott Bonvoy: Book Hotels
Category Travel
Published
Updated 30 January 2024, Tuesday
File Size 218.49 MB

Marriott Bonvoy: Book Hotels Comments & Reviews 2024

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Overall, Great App - Still Miss SPG!. Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!

App Defaults to Pre-Pay NO REFUND. When booking a reservation there is no visual indication that there are different type of rates between standard and Pre-Pay which charges you up front for a lower rate. When booking, the default is pre-pay and it is not noticeable, it just looks like the normal way to book and I ended up prepaying when there was a possibility of cancellation. No warning, no color coding or alternate font to make it clear it is a pre-pay rate and no warning pop-up to inform you that your card will be charged. If it did I could have made the appropriate decision. It says it is non-refundable if cancelled after 24 hours, and I didn’t notice the mistake until the charge hit my card 2 days later. I had to get a case number and now waiting to see if I can cancel and get a refund or if Marriott will just take my money as if to say “Sorry sucker!”. It is so frustrating to be guided through what looks like the usual method of reserving a room like any other hotel only to find out it is not. This app needs to be redesigned from being bait and switch to being honest and informative.

Marriott App. The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.

Would give 5 stars if…... If only the mobile key worked. Experienced malfunction issues throughout my stay that sometimes even affected my regular room card. Got the mobile key to work a little at the end of the first day and a little on the second day after numerous resets of mobile key, card key, and mobile key with card key at front desk. Sometimes mobile key worked to enter room, but card key stopped. Sometimes mobile key wouldn’t open room, but would open other doors like pool or outside BBQ fire pit door, but card key would stop. When both the room key and card key worked properly, the mobile key would stop working the next day. My iOS and app are up to date. Friend forcing app to close and restart. Signed out and logged back in. Nothing fixed except the occasional reprogramming at front desk or reissuing of mobile key, but problem tends to repeat the next day. Sounds like app or their network needs to be fixed.

Excellent staff, amazing location, great value!. Stephanie was on duty at checkin and she was outstanding. Vibrant personality, extremely helpful, and very efficient. Room was large and well appointed. However, I have two complaints with the room. First the mattress was a deep mattress however the bedding did not fit. The fitted sheet and the mattress pad were not designed for the extra deep size of the mattress and could not stay on the bed. The top sheet and blanket were full size linens as opposed to queen size and were not adequate for the bed. The shower amenities glued the wall were not adhered to the shower surround adequately and the conditioner was on the floor of the shower when we entered the bathroom. Most of the conditioner has leaked from the bottle as it had fallen off the wall and on the floor. Checkout was easy and efficient.

Learn from Hilton. App works great if all you want to do is track your points and reserve a room. If using for checking in most Marriots still require you to physically check in before they release the mobile key. Often they even need to swipe your credit card again. Next issue is you have less than a 50% chance that the mobile key will even work and the times it does work your not sure since it is so slow. I called support on this once and they blamed my new iphone, which btw worked perfectly at Hilton. Checking out is almost as bad. I travel for work yet they cannot seem to ever email my receipt to me unless I visit the front desk when leaving and specifically requesting it. The app says receipts are available there but it takes weeks to show up. I need these for expense reports asap. When i use the Hilton process i have a receipt in my inbox before i get to my car. I get much of this is not the apps fault itself but how can Hilton do it so well and Marriot so bad. This is not rocket science. Marriot i like your points but your app workflow is awful.

Needs Improvement / Name Matters. App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.

Works mostly ok…most of the time. 1. Why does the app not show me past non-point earning stays? I can add a non-point earning stay when its upcoming or current but when the stay ends, it just disappears from the app and does not even show on the website. The customer service reps can see it on their end but the app just filters them out. 2. Your check in feature doesn’t always work. I checked into a hotel when I was prompted, added a credit card for incidentals, and opted for the digital key. When I got to the hotel (when I was informed my room was ready), I went up to my room without going to the front desk (because that is the whole point of the app check in) but the key was not available in the app. I had to go to the front desk to get it sent to my phone. Then I ordered something and attempted to charge it to the room when I was informed that there was no card on my room. No where in the app did it tell me any sort of failure or error happened. Just didn’t work. It did check me in but that is all. Not really much of a point of doing it via the app though if I still have to go to the front desk.

A Constant Return !!!. The first time I came here was because it was a little closer to where my daughter lives than the hotel I previously returned to for over ten years. Thought to take a chance. What a great choice. I was thrilled by my in person welcome. This after having spent time on the phone booking with the sweetest voice and knowledge I came to know as Karina. In person she is even sweeter and certainly knows how to make a new arrival feel like they made the right choice. I am returning for my third visit this year. And I will say I look forward to the hot home cooked oatmeal for breakfast! I’m someone who needs a hot meal to start my day. And the Inn is run very well. And I also take advantage of the gym. If I need something it is taken care of in real time. My husband is coming with so we will enjoy our time together.

Not as Good as the Hilton App. I appreciate that you can check in and access your room (digital key) using the app. However, the booking process is severely lacking. You can’t add a guest name to your reservation so they can arrive ahead of you if traveling separately. And you can’t share your digital key (which doesn’t work as reliably as the Hilton version). Two features that are essential. I WANT to switch my top use to Marriott and have been trying but for these two reasons find myself going ahead and booking with Hilton when I’m not traveling alone. Also, if you book multiple rooms there’s no way to choose a different room type or bed conference for each room. So if you select king for the first room, you get king for all the rooms. The reason I like to use the app I do not want to have to go to the front desk or call. At all. I don’t with Hilton but I do with Marriott. Also, Hilton let’s you select your room at check in which is very nice.

Great app! A couple of bugs since the merger. Please get the mobile key to work on the Apple Watch ultra!!! Overall, Marriott has done a phenomenal job! The only notes to know about, our the incompatibility/use with the Apple Watch five with regards to the model key - flat out does not work... I travel about 200 nights a year. Doesn’t work. Also over The mobile key works maybe four out of five times at any given Marriott. Most of the front desk people are very humble and honest about it - “ The mobile key either works or it doesn’t work, the digital locking systems have a mind of their own when it comes to using the mobile key”. Can’t wait when Marriott fixes this bug. Will take convenience of mobile check in to a new level!! Otherwise the app is perfect!!!

I miss the old SPG app.... My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.

App only good for tracking status. Marriott updated this app so that it is no longer possible to request a room upgrade using suite night awards. You must use the old fashioned way of going to their web site to request an upgrade. And once you do so, the app doesn’t even show the request is pending. The app also doesn’t show rate details for some reservations. Again, you must go to their website to see them. Not all hotels honor checking in via the app and requesting a mobile key, which is supposed to allow you to bypass the front desk and go straight to your room. When you check in using this feature, they still make you come to the front desk and show your credit card before they will activate your mobile key. Finally, hotels don’t honor your late checkout request in the app. You still need to call the front desk or use the chat feature in the app to make the request and confirm a late check out is available (I am a Titanium member). Basically, this app has become useless for anything except tracking your status.

A good start. There are a few things I'd like to see for this app: 1.) A full-function MacOS Apple Silicon version, 2.) Filter options when searching the map, to refine by rating (with a precision of 0.1 stars), hotel type (e.g. extended stay), or hotel brand (e.g. Towneplace Suites), 3.) better flow in the booking/search process - particularly on the screen where "rooms/guests per room/dates of stay" are selected. The option to have the app remember my selections on that screen, even if only for ~24 hours, or just the app-use session, would be helpful, 4.) if I click on a hotel on the map, then click "select this hotel", I'd prefer if the app would still allow me to navigate "back" to my original search results (my position on the map). Often when I click "select this hotel", it's just to see the available room tyles and rates. And, finally, 5.) I would appreciate the option (explicit opt-in only, for security), to allow my Apple (or other) watch to unlock my room, independently of my phone - assuming it's connected to the internet by itself. This would be useful for going swimming, when I'd prefer to just wear my watch, leaving my phone in my room. The app is otherwise quite good. Major props to the developers for allowing "select from the map", without specifying any location first. Nice.

Best service EVER!!. I’ve NEVER had any issues with this app or the hotel. The app has basically anything & everything you would need. If the actual function isn’t on the app, there’s more than enough info to find/figure out what you’re needing/wanting to find out in the app. The staff is MORE than accommodating with almost everything! As a nurse who works 12+ hr shifts - the staff was extremely easy to work with & absolutely understood if I needed to add another night’s stay to my reservation, due to inclement weather conditions, & me not being able to message them via the app or call them until the late afternoon. Their check out time is 11:00 am, but they’d keep my room on hold when I asked if that was possible. HIGHLY RECOMMEND STAYING HERE!!!

Spring Hill Suites San Antonio. We came home exhausted from our get-away(supposed to be)relaxing weekend. The room was clean and had a lovely design but was so poorly thought out…sofa too hard/uncomfortable to sit on for any length of time…Frosted windows for doors/separators(that wouldn’t move/separate) defeating the purpose of the extra space as any light spread, keeping anyone from staying up later or using a night light… toilet leaked to an empty tank, so had to be flushed twice every time…thermostat would not work/set for longer than several hours, dropping back to 82 degrees and therefore, had to be reset every few hours all night long. Consequently, duvets probably sweat filled, but the only cover…clock was not correct and had no mechanism to set…shower head not adjustable to direct dribble of water and only two lonely bath towels…whatever is used to clean made both of us too stuffy to breath by morning. The ONLY saving grace was the lovely little lady in charge of the breakfast room, and we don’t eat breakfast, just joined our group. Seriously doubt you will see any of us again.

More information. For a fact the people that work for Marriott give more information than the application details of the app. It’s nice to have all bases covered, so when I can, I prefer to talk to the people in-depth. But sometimes I end up using the app. I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning. To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience.

Way behind compared to Hilton Honors App. This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.

Poor Management:Discrimination. The Marriott has offered neighborhood pool memberships for several years. I have belonged for over 10 years. When the new General Manager took over he has had a very discriminatory and random policy for who he allows to join. My personal experience was that he allowed one family to join today and denied my request to join. I waited over an jour to speak with him in person. He justified his action by saying the other person was “Grandfathered” in Then he said she had personally called several times so he allowed her to join. Basically saying the squeaky heel gets the grease. I was told I was on a waiting list. I have been on his waiting list and he allowed another person to go to “the head of the line”. Another person came in while I was waiting and she was also told she would be on a waiting list. I consider it a privilege to be able to use the pool in the past. Now we have a manager playing God in who he allows to join. This is blatant discrimination. And poor management. When I asked for his supervisors information. He took my email and said he would get back with me. This manager “Patrick” needs to be held accountable for his actions

Needs some revisions. I frequent Marriott and Hilton and book my rooms through the apps. The Hilton app is SOO much more user friendly. I can choose my room when I check in online, choose my check in time, change my method of payment if I made a mistake, chat online with someone about my room if I need additional items and get my electronic key on the app without checking in with the front desk. Marriott has none of these on the app and I have been a lifetime titanium platinum member for 10 years! Also I have never had much of a problem with check in times with Hilton either. I have sat in the lobby for 3 hours waiting for my room with the early check in request….again lifetime titanium platinum member. I have now heard they will now not guarantee check in times at all. Bad business and this is why I now prefer Hilton over Marriotts. I travel extensively and used Marriotts for more than 10 years pretty much exclusively but switched to Hilton and I now see many flaws.

Unable to use app since latest updates. I am a long time Marriott Bonvoy member and try to stay exclusively at Marriott brand hotels for both business and personal travel. I have come to depend on the Bonvoy app. The app has become unreliable and unusable recently. When I try to utilize the app, I am receiving “Man in the Middle” warnings and the app doesn’t even open up. This even happens when I am on my own home network which is secure. It also happens when I am even using a VPN to secure my phone. Right now your app is useless and there doesn’t seem to be a way to get assistance. Hoping this review gets the job done. *** Supplemental Review I received this same, unhelpful, response to my prior review regarding the issue currently being experienced by many based upon similar recent reviews. “Hello, thank you for your review; we are sorry that you saw this error and we are working to resolve it. Please check any security software apps on your device for web proxy settings and disable these settings to avoid this issue. Thank you as always for using the Marriott Bonvoy app.” I am not an IT person, so telling me to “check any security software apps on your device for web proxy settings and disable these settings” is useless. Please tell me where to find find these web proxy settings and how to disable them. And, if they are part of my security software, is it wise to disable them if they are part of what is providing security on my phone?

Vacationing made easy. I travel often and sometimes due to work or friends, I need a near by place to crash. Marriott is a brand I trust but this app simplifies my searches and offers reviews. I am huge on reviews and enjoy getting honest unfiltered feedback. Being a single female, traveling can be risky business. Marriott facilities are safe and I feel more secure staying in these properties than anywhere else. I won’t slam Hilton or other places, but the price point is not bad to know I’ll also be safe. Plus I can bring my dog with me and since I have an 84lb American Pit Bull Terrier, his presence is not always welcomed despite his well behaved demeanor. I don’t really like talking to people if I don’t have to and using this app helps me avoid that and offers convenience in making requests for my room upgrades and using digital room keys.

BonVoy: Easy to use, extremely accurate. I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!

App will not respond. This app continues to not be fully tested. Finding a missing stay has two experiences depending on which page you request from; ironically both will not let you enter a stay date correctly. On native page, date dial selection resets to today’s date as soon as you stop “dialing,” and the responsive site won’t let you manually enter dates, and won’t take my selection in the calendar feature. So, that’s frustrating. So now I have to call. Last time I used this, the directions for using my free stay certs did not work, and I could not find a way to use the free stay certs unless I manually called. Highly suggest you solicit feedback on the pages in case something is not working right. There is not enough testing being done on this app, and user feedback would help you to make this a 5 star app in no time, and significantly decrease calls to help desk.

Poor Design and Functionality, MARRIOTT PLEASE LISTEN. This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)

Residents inn Lincoln Rhode Island. I love this hotel! It’s the only hotel in all of Rhode Island with a one bedroom with door plus pullout sofa living room option available. I’ve done my research and I promise you won’t find anything as big as this suite! Very affordable! I’m doing a 7 night stay and it’s worth every penny! The location of the residents inn Lincoln Rhode Island is extremely safe! You’re close to the capital of the state, providence is a 15 minute ride. You’re located within walking distance of a McDonald’s, target, the supermarket and so much more! I love the Marriott bonvoy app, it makes booking my trip simple and I use the app to keep track of my reservations. I book everything through this app and I love getting points for my trips! I love everything about this app and hotel!

Adding guests names. I enjoy using the app to make reservations for me and my husband. We usually use his member number. It would be nice to be able to add my name as the additional guest to the reservation from the app. We often travel separately and I arrive first and cannot access the room because my name is not on the reservation. Even if I have a mobile key because the mobile key has never worked. Which is another issue. It always tells me I have to connect to Bluetooth which I am. My other hotel app allows us to enter my name as the additional guest. For our next trip my husband called the hotel to add my name, which was a twenty five minute ordeal waiting to speak to someone, they stated they added it. But there is no way to confirm. Hopefully I won’t have as problem checking in as I did in Baltimore. Thank you in advance if you could make this change.

Could handle password changes better. Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email. Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes. Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.

Nothing is without merit and opportunity for improvement. As a Marriott associate, I have opportunity to see the best and worst of the companies benefits. By that I mean, things like the Bonvoy program and the Elite program. Often times, I hear about the ability or lack of ability to utilize SNA or other benefits. All members need to realize that Elite membership is not a guarantee of lounge access at most resorts or utilization of SNA or upgrades. Instead, it’s the ability to get prioritization. If you are an Ambassador Elite, you clearly have the top billing. But below that, it can be difficult to get the ultimate priority, particularly at resort. Keep in mind that large conferences generate exponential revenue for resorts and as a for profit company, your $25,000 a year spend is nothing compared to a group that will do millions in catering in rooms revenue. My best advice is to start your own company and generate enough capital to buy out a resort to reap the greatest benefits. If you can’t do that.....well, that’s capitalism baby :)

Sondra at the Westin Annapolis is SO PROFESSIONAL!!!. I booked several rooms for an upcoming stay and wanted to guarantee that at least two rooms were connecting. I tried to call the hotel directly which somehow got rerouted to Marriott Reservations and 30 minutes later with many prompts ( you can’t really look up your Bonvoy Number on one screen and type it in on another while sitting in an airport) still didn’t have a human. I hung up and started the process again trying to call the Westin Annapolis directly and got Sondra!!!! A REAL LIVE person with a wonderful demeanor who promised to do her best!!! That’s all I wanted - to just make sure the request was in the system!! I can’t wait to meet her in person!!! With a person like Sondra representing Marriott you can not go wrong!!!!!! What JOY!!!!!!!!!!!!!! It really is the little things. Thank YOU

Great out wish there was a couple more features. It would be really nice to see the option to filter through more amenities such as hotels with balconies/personal outdoor space, close to popular areas, floor availability/preference etc.. It would also be nice if y’all‘s mobile key system worked like the Hilton app, where there was no need to go to the front desk. in to play with corporate rates but if you’re already an established member ( silver, gold, elite) This should automatically make an exception. Overall, extremely easy to use, navigate, 100% meets my expectations since my company switched from Hilton. On Marriott as a band, I’m extremely pleased with the quality of hotels I find with Marriott versus Hilton. One issue I do have that Marriott does his lack of transparency on reviews from customers, the reviews used are biased and paint each location in a better late than they actually are. Online Google and Trip Advisor reviews actually paint a truer picture of each location.

Where great features go to die. With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.

The app that makes a difference in travel. Title: "A Travel Companion Like No Other" Review: The Marriott app has swiftly become an indispensable companion in all my travels. Its sleek design and intuitive user interface have made tracking my rewards points a breeze, subtly nudging me closer to my next goal with each stay. Marriott has always been my hotel of choice regardless of which corner of the globe I find myself in. Their vast selection of 4 1/2 to 5-star rooms never fails to add a touch of luxury to my stays, making every trip feel like a lavish retreat. This app not only consolidates all my bookings and preferences at my fingertips but also enhances my loyalty to Marriott, by constantly showing me how close I am to my next rewarding experience. With each journey, I am greeted with stellar room choices, each one seeming to outdo the previous. Through this app, Marriott has managed to seamlessly blend the practicality of booking and point tracking with the allure of their exquisite room variety. It's not just an app, it’s my passport to a world of comfort and luxury.

Could be much better. I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.

Would be great if hotels actually honored half of the features!!!. Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...

Works great most of the time. Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.

Fairfield Inn & Suites Cheyenne Southwest/Downtown Area. We enjoyed an exceptional stay at the Inn providing us with a quiet sleep, black out curtains, providing a microwave, frig, Keurig coffee pot, ice machine on floor with ice bucket in room, comfortable bed and bedding, love the shampoo, conditioner and bath wash dispensers in shower, great shower head and hot water in a large shower, and all lighting works in the suite. Kiddos to the cleaning crew as the room looked and smelled like the Inn was newly built. Last, but not least, to Carly, the Inn’s Wonder woman. Not only was she a trainee working alone, she facilitated the entire breakfast singlehandedly doing a suburb job, while answering all incoming calls and taking reservations, ringing up sell items the Inn offers, waiting on customers at the counter, checking people in and out, and staying kind, pleasant and efficient during it all! Totally amazing asset to the Fairfield. We will definitely be staying there again on our return trip home. D&H Travels 😀 TEXAS BASED

Customer service and room quality. The people were very nice and accommodating when checkin. I had issues with our tv the 1st day, then someone tried to fix it but the repair didn't last. The next day the head engineer helped fix it, but it stopped working again so had to call for help again later that day. The next day it stopped working so I called again for help and couldn't get a response from the front desk. Unfortunately this has been a problem for our stay because it's a major inconvenience. The room cleanliness is very good, we were serviced daily. Beds are semi-firm, not the best and not the worst. The elevator is loud or the walls are thin so you can hear everything. Rooms are very small. Customer service is good on most days but after talking to several staff, your membership value grants you extra perks! Interesting to know next time I need a hotel. The last day I couldn't get a response to a repair request for the tv, maybe because I don't have the highest membership value or not enough staff. Interesting hotel!

Disappointed with experience.. My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings. After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful. My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.

GREAT Customer Service and very Clean. First, let’s start with customer service! We were checked in and given our room with no problem. The first thing I do in any hotel is check the room thoroughly to ensure everything is clean. Not only was it really clean, but the entire hotel smelled fresh! The next day, we met Ms Yui and her son at the front desk. They were very pleasant! Our room was a bit warm so we called down and asked about the AC as we assumed it wasn’t working bc we couldn’t get the room cool. Ms Yui sent her son up and he readjusted our AC. He was very nice and assured us it was ok but even then Ms Yui kindly offered us another room but when we got back to our room us was cool so we decided to stay put! We will be here until Wednesday and have already made another reservation for next month when we come up to with our son who attend Dean College for Senior night! Bottom line, you just can’t beat a clean stay AND great customer service!

Time to upgrade. We love Marriott! We love the new products. A LOT of the non-new products are in dire need of a renovation! We are beginning to explore Hilton in some areas due to a lot of worn Marriott products. Many simple things need immediate attention such as available 110 outlets, available USB outlets, etc. also have always loved the breakfasts but this has taken a turn for the worst: premade breakfast sandwiches that either have rock hard bottoms or are stuck in a plastic wrapper and soaked from the condensation. Instant oatmeal instead of a large pot of homemade. Premade little fried/microwaved eggs that look like toy eggs you buy for your little children to play with. Like I said at the beginning, we love Marriotts so I hope you take this feedback and use it to get back to the basics.

Love the new app. This new app is wonderful. It’s easy to book rooms and cancel if needed. Much improved and simple to navigate. Really love it. Only recommendations would be to add a chat function to the Marriott desk, currently you can connect to the hotel by chat which is great, but sometimes you need the Marriott help desk. Also needs a way to add additional names to the room for check in. Sometimes a daughter will arrive before me because we all live in different corners, and I have to contact the hotel each time. Adding an easy way to use any certificate you may have would be another feature to consider adding. Currently you have to call the Marriott desk for that too. Even with all the recommendations listed this is my go-to way to do everything Marriott as much as I can. I love an easy button! And I love Marriott. My go-to hotel whenever possible.

Good But Needs Improving. The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.

Shahbaz Khan (Human Rights Consultant). Stayed at Marriott Casablanca between Sept. 2nd to 4th. It was pleasure to see this beautiful city. Hotel staff welcome us warmly at the doors, front desk Staff Ms. Jehan was pleasant person and checked us in quickly. In cafeteria on breakfast, we met Mr. Ilias at desk, extremely welcoming employee, nice, soft spoken and courteous very fluent in English. Although I talked in Arabic with him but he showed his best services to us. Ms. Wadiaa is another very efficient server we met. She serves us everything we asked for. We recommend to visit these efficient and courteous people if you visit Casablanca. Thanks everyone at Marriott Casablanca. Love you guys❤️. أقمت في فندق ماريوت الدار البيضاء بين 2 و 4 سبتمبر. كان من دواعي سروري رؤية هذه المدينة الجميلة. يرحب بنا موظفو الفندق بحرارة عند الأبواب، وكان موظفو مكتب الاستقبال السيدة جيهان شخصًا لطيفًا وقاموا بتسجيل وصولنا بسرعة. في الكافتيريا أثناء تناول الإفطار، التقينا بالسيد إلياس في المكتب، وهو موظف مرحّب للغاية، لطيف، ولطيف، ومهذب ويجيد اللغة الإنجليزية. ورغم أنني تحدثت معه باللغة العربية إلا أنه أظهر لنا أفضل خدماته. السيدة Wadiaa هي خادم آخر فعال للغاية التقينا به. إنها تخدمنا بكل ما طلبناه. نوصي بزيارة هؤلاء الأشخاص الأكفاء والمهذبين إذا قمت بزيارة الدار البيضاء. شكرًا للجميع في فندق ماريوت الدار البيضاء. أحبكم يا شباب❤️.

RTW. I used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you.

Lax Marriott. Recently stayed at the Lax Airport Marriott for a vaca/Business trip. This was such a great stay with a great staff and a beautiful atmosphere. Everyone from check in to check out were extremely welcoming, helpful and patient. Being our first time in California we had many questions. A huge shout out to our check in host Kevin, who was beyond amazing and took the time to jot down some must see spots while in town as well as food recommendations that we requested. Kevin was phenomenal and I hope Marriott appreciates how wonderful he is for there brand. Top Notch! The only downside was a left behind pair of board shorts that we are still hoping turn up because of course they were the favorite ones….We have contacted the hotel and they are on the lookout! Thanks Marriott for a great LA stay, on to San Diego.

DON’T modify your reservation on the app!. Terrible tricky UI/UX. This coming from a UI/UX designer. I had 2 nights booked at the JW. I decided to look into adding a 3rd night. The app has a button that says ‘update’ after the date entry that you have to click just to see the new prices for the changed dates. The rooms show the updated price/night and also shows ‘total per room’ with another button next to each room type that also says ‘update’. So you would think, just like the first button that says ‘update’, that it would just lead to more info but NOPE - it actually just submits your change as final with no review. And worse yet, ‘total per room’ is not the final price. You don’t get to see that amount before your change is submitted unless you calculated resort fees on your own on the screen before. They’re tricky! They show ‘final TRIP total’ everywhere else in the app but here apparently. In the end I’ll end up paying more than double for my trip for just trying to add 1 night. I tried to call customer service and the lady was SO rude and can’t change it back even though she said all the history is in the same confirmation number. So if you want to add nights, just start another new reservation for those dates instead of modifying an existing one and save a few hundred. If this stay weren’t for a birthday kid, I’d cancel on this terrible experience all around!

Just updated, could be better. First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.

Great & Convenient App. The only few improvements to this app I would like to see 1) show the rates pertinent to the current bonvoy status (eg if parking is listed as $24/night but for platinum elite it is only $9, show that) 2)allow requests for adjoining rooms or other needs at the time of reservation 3) make an easy way to give feedback (eg a link to leave a review directly on the reservation page or under “check out”). It would allow quick correction of deficiencies for staff and the most up-to-date reviews for travelers. 4) Allow members to read reviews for each hotel at the time of booking. Just seeing the amount of stars isn’t always helpful. I’ve had amazing service at 3 star hotels and bad experiences at 4 star hotels. When I travel, I look for great service as a priority over amenities.

App is inconsistent and promotional programs are significantly behind. After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.

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Suggestion. So easy to use the app But would love a specials section showing any specials from around the world that I may want to plan holidays based on the specials

Address Details in Local Language. Why don’t you have hotel address details in the local language? When I show up in the middle of nowhere and need a cab to take me to where I need to go - English and a silly pin on a map won’t do. Also, bug and app crashes have been rife of late. Please fix!!

Brilliance through ease. Great app that’s easy to use and aesthetically as well presented as their luxury range hotels.

Recent stay. Lovely staff and beautiful hotel in Perth Definitely going back have already rebooked thank you for the amazing service

LOVE OUR FAMILY STAYS. Car door is opened and a friendly smile and extended helping hand out of the car for my pregnant partner Beautiful suite and lagoon area was just what my little family needed Special thanks to the great service from David in the citrique restaurant the level of service you provided was much more than what was required, You really made my daughter feel special Alex at breakfast was also another stand out Thank you Marriott Bonvoy , J W Marriott Gold Coast till next visit

Le Meridien KL - My1stChoice. We have been staying in Le Meridien hotel a lot of times. Great location, spacious, clean room and the most important is having usb port to charge cell phones !! The staff at the reception and concierge were friendly and helpful with our luggage. Buffet Breakfast was awesome. Lot of choices: Japanese, Chinese, Malay, Indian, western food… omg…. Highly highly recommended to stay in Le Meridien. Thanks so much Nurul and Sadrina for looking after us at Latest Recipe.

Takes the guesswork out. Easy and pain free

Great. But need button to Request connecting rooms in the Marriott Bonvoy Mobile App

Courtyard Marriott Nysa Dua. We have been enjoying our stay at Courtyard Marriott. Fantastic hotel delicious breakfast & staff couldn’t be more helpful. Will definitely come again !!!

Additional guest functions. Is it possible to add additional guest function through the app ? Hilton and IHG seems to be all ok with additional guest function on app.

Great App and easy to use. Easy to book. Fast load time and quality hotels.

Very east app to use. Looking forward to more stays soon

Frustrating app. Using my IPad with latest operating system, each time I sign in, it reverts to the sign in page. Consequently, I cannot sign in using the app and use features. Cleary not compatible with Apples latest operating system. Sloppy!

So easy to use!. So easy to use & I love how I can refer to my current bookings with ease.

Gregory Anderson. As a member of the major international brand loyalty programmes, Bonvey far exceeds all others. Bravo!!

Family Home Away From Home .. We absolutely love staying at the Courtyard Marriott the hotel is 5 stars all around . Management ,Front desk staff Ruskin, Dave ,Ana totally always make sure we have a memorable stay and always make us feel special. The hotel is located in the best location with river views ,SouthBank restaurants and beach and swimming area. Love Love Love

Nervous traveller felt at home. After a bad experience with using public accommodation years ago, I preferred sleeping in my car or family / friends to using a hotel or motel. A family reunion was organised at the Gold Coast with some staying at the Marriott encouraged me to overcome my fears and give it a go. The kindness and supportive staff helped me to be able to let go of my anxiety. The pillows were like sleeping on a cloud. Thank you so much for a wonderful 3 nights with family.

Generally fine, just no access to bills. Generally all good, just can’t find bills under activities and bills.

User friendly. Easy to use and beautiful layout

Updated. Lost all my bookings. Thanks a bunch!. This app is terrible. SPG was awesome, kept all my bookings at hand and was a breeze to navigate. The first version of the Marriott app was not as good but at least had my bookings. Today it made me update and all it kept was my points. I guess they’ll be fine with next update. Argh. Really making my holiday easy. NOT.

Can’t open app. The latest version of the app will not allow me to open it. The landing screen appears with a dialogue box saying there is a security issue and closes the app after a few seconds. I do not have a problem with any other app. Please fix.

Best hotel members app out there. Very good app, all the functionality needed.

SPG is dead. So if you followed my reviews I have been sceptical on the app and migration to Marriott. This app proves it, you would think it was tested but no, full of 400 errors, is completely North American focused, no contacts for example regionally. Same poor UI and generally bad app. In the Apple eco system anything under 4 rating is a fail and this app is 2.8 in the App Store. It matches the web version which - wait for it - is not compatible with Safari on Mac. Yep, it’s 2008 again. The worlds newest, largest, hotel chain can’t spend any money to build a decent on line experience. Does not bode well for when you finally make it to thier bricks and mortee doorway

Sheraton Marriott Melbourne. Staff are always amazingly helpful Rooms always immaculately clean Spa Services excellent Super convenient location

Extended stay. Lookkaew look after me very well. Excellent front desk. Also frank the concierge was fantastic

It’s Good. Always used to go to the web for bookings, this app has had major improvements, now it is much easier to go to the booking through the website, well done Marriott

Hospitality at your fingertips big love 💗. Great app easy to read and user friendly. Immediate access to the best hotels.

Great functionality. I really enjoy the experience of Bonvoy, but using Mobile Key crashes the app. Maybe it’s just at this hotel? Please get this fixed up and it’s a 5 star app!

Trisno. Easy to search and best price compare to others :).

App will not open. I have tried cannot even open this app - I receive an error message that is cannot open due to security issue with my internet or that I have a web proxy enabled (error 6209:D927). It immediately shuts down. VPN is disabled. No other app I have installed has this issue. Don’t bother with the app - just log in via the website

Mobile App Entry Is Amazing. It’s awesome to be able to check in from the app and go straight to your room with the mobile app. I hope they bring that technology to every Marriott property. The apps also great for tracking Marriott reward status.

Cannot display correct currency. The price is not the important factor in deciding if someone will book with your service? And just cannot get the correct currency to display in certain countries?

Courtyard Marriott the most amazing place to stay. The staff are so kind , they will go out of their way to help you and make it your best experience ever. A special Thank you to Perry , she has a beautiful smile and warm heart attending to our every need at breakfast , also helping recommending the most amazing places to see while you are in Bali x

Hilton app is better. The app is fidgety and glitchy. Often takes a day to find a new reservation made online. Doesn’t allow you to chose your room during mobile checkin like the Hilton app and most hotel’s don’t even offer the mobile key function. Overall just a slow app with not much function. Marriott should take a lesson from Hilton on this one.

Easy to use. Very user friendly interface. Easy to use, fast responses, sufficient information for the hotels. Good member features.

Springhill Downtown Medical Miami. A fantastic hotel with fantastic staff who have accommodated and provided amazing customer service to our family since August.

Bernadette Mondello. I enjoy the rewards program and how easy it is to book hotel accommodation! Travelling from the country and being able to book a room on the same day is very convenient for me and my husband.I would highly recommend using this app.

Amazing Maldives. What a magical destination. The whole experience was perfect , location, food ammenities and the staff felt like we had know them all for sum time , made us feel at home . We will hold close as a very special holiday and look forward to returning

Booked my trip with ease. I was amazed at how easy and accomodating it was to book my family trip through the Marriot Bonvoy App. I would certainly recommend this.

Love the convenience and simplicity. I booked a room for my family and it was just so simple to use my points and to compare all hotel in the city I was looking for.

Always offline. The app always has an error message saying that my phone is offline when all other apps work and the phone is clearly online

So easy well laid out and convenient to use. The app is so easy, well laid out and convenient to use.

Really quick & efficient. Great App. Get what I want in seconds. And easy to go back & modify.

Room number please?. It would be nice if the app told you what your room number is during your stay. I do like all the dining and services information, but who can remember their room number at every single stay? Please allow me to check my room number in the app during my stay

Great app.. Great app nice and easy and very clear on all descriptions, highly recommended to make a booking.

Allow name changes. App has lots of good features & is easy to use. In the next update allow us to change spelling of our details - especially names. Very frustrating that you can’t do this vis the app or in person at a Marriott Hotel, even when I have ID. Instead you need to ring a service number which is stupid.

Nothing I pre-ordered happened. The app has some great features where you can preorder extra pillows and amenities etc before you check in.... None of what I ordered on the app actually happened. I had to ring up to get my extra towels etc. Seems a bit pointless to offer such a fancy feature when the hotel doesn't even bother to make it happen. Would be better to just remove the feature altogether if you can't guarantee it will happen. Other than that the app is user friendly but I'm not sure it is necessary for me to have it, as I can just as easily do everything this app does via the Web browser.

Easy to use, convenient and classy. A great traveling app! The best I have used and so easy. The most choice of hotels and price ranges in any region. I would suggest this app and program to any traveller. Thank you Marriott!

Versatile informative and easy to use. Had the Bonvoy App for ages - really handy full of useful information and access!

Great app. Really nice design and very easy to use. Appears to have all the features you’d need. Great work.

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Best app ever. Easy to use. Common sense user interface- almost like someone really cared and tested this to see if the functions really worked :-) Who developed it? I love to hire them!

Review. More hotel details on services, restaurants pool etc. As well more pictures to describe the hotels.

Great site. Easy to use to book, modify or can easily change a reservation. Well done.

Best app on the market. The look, feel, and functionality of this app is amazing. I just open it daily to see the updates destination picture to dream and look at how many more nights I need to get to titanium status.

Avis de satisfaction. Avis de satisfaction auprès de Sheraton , Delta et Marriot Continuer de cette façon en priorisant le client. Merci

Lexington. Do not expect to pay a fee per bag to hold bags before being able to check in. I just came from another Marriot which I could have easily held my bags for no charge.

User friendly. This site is quite easy to maneuver throughout and user friendly. Very useful for frequent travellers

Marriott App. Marriott App Bonvoy Reservation just lest than a minute to do right on my finger tips. It’s way too easy and convenient. No need laptop or computer, it’s all on your finger tips and your reservation is confirmed.

Poor App. This is the dumbest app I have ever used. You would think that an outfit like the Marriott could do something as simple as making an app easy to use. Now you know why I do everything I can to avoid staring at a Marriott.

Stay fit for a princess. Felt like a princess from the time I entered the hotel till I left! My room was absolutely perfect and included all the amenities a girl could want. Decor was so tastefully done. Bed was so comfy. Staff were friendly, approachable and professional and the chef’s food was delicious! I will return!

Improvement suggestion. Would be great if you had a chat function to the hotel you book to link you better to specific requests. Also need more pictures of your locations.

Classic. The Mariott App is classic. Elegant and easy to use. Thank you.

Awesome!. Great app! Quick and easy to navigate.

Four Points Winnipeg Pembina. Truck window was smashed out $800 of clothes taken with my luggage bag Cold water on a couple of occasions Carpet needs upgrading rolls in hallway worn out Lounge service staff excellent food was good Took one month to correct room credit still not right But I’ll move on thanks for the stay

Food And beverage supervisor Amru harahap.. Very kind, friendly and passionate to all customers. He is an asset of the company, knows every corner of the business. I recommend Amru as he is a hardworking person and he has the ability to make the best experience for the customer.👍👍👍👍👍

Great app. I can do everything on it except download portfolios. I’m titanium so use it a lot. Also let’s me book on points withe a flex date feature.

Best hotel chain and app.. Best in class app and hotel chain.

Easier to use. Top notch but does error out often

New version of app looks cheap. The new version of the app released looks like it is a discount version of the last app. The last version was wonderful, simplistic, and refreshing. This one is harder to navigate, less welcoming, and less enticing. Still better than Hilton app but has the experience of booking into the Best Western. Risky move for a brand that was drawing a consumer base solely because of its app experience

Problem with update. Loved this app before …. But since the update today the app crashes and won’t open. Especially inconvenient since I’m at a hotel and can’t use the mobile key now. Hopefully update to fix the bug will be released ASAP 🤞🏼

Excellent!. J’aime beaucoup l’application. J’aime beaucoup la Clé sur Mobile que j’utilisais pour la première fois. J’ai trouvé l’application très utile pour informer l’hôtel de mon retard, utiliser le Chat au lieu de téléphoner est agréable. La chambre était super! Je pouvais rester qu’une nuit, mais mon séjour a été très agréable. Je vais revenir!

Easy to use. Overall great way to find rooms. The only improvement I would make is this: when booking more than 1 room for a family, the app does not give you the option to book both at the same time AND give you the option for different room types

Great App and rewards program.. Love the app, mobile checkin and out, room key on the app. Awesome!

Where to next. Love the app and how simple it is to book, update, change and cancel (when needed) reservations Absolutely love being able to chat with the property prior or during my stay. Mobile key option is pretty neat as well. As for business use, being able to track stays and past trips is very beneficial. Love seeing my nights add up and the rewards from the program. Keep up the great work.

Eugenio. Best app ever

Best Loyalty Team. Marriotts loyalty team is 2nd to none! When I had problems navigating a loyalty member taught me what I needed to know and more! It’s nice being able to call them and actually talk !

Great app but still needs a few improvements. The app is handy and is easy to use. It needs an improvement for booking multiple rooms and being able to book for employees or other people under their name and with their Bonvoy number. Also frustrating when booking more than 3 people. Huge hassle at check in because you can only book under one name for multiple rooms.

Spend 2 hours but still cannot figure out how to book with certificate.. Spend 2 hours but still cannot figure out how to book with certificate.

Points when not booking through app. I love the app when booking a room and getting points. Issue I have is when not using the app to book and book directly with the hotel. I never get my points and have to fight for my points.

Great way to book a room. Best part about the app is there are even more functions than the Marriott website, like searching through multiple rate categories at one time or quickly and easily seeing elite status details. Recommended

Excellent App!!. So very easy to use and answers any and all questions. Thanks!

bug. unable to set the time to pick up a food order from front desk. the button to set the time for pickup does not work

Bonvoy!. Great deals on family memories!

Don’t call from Canada!!!. The app repeatedly failed and couldn’t process my request. So it said to call customer service. ITS NOT A TOLL FREE NUMBER!!! And it’s not like their service is quick - I waited 20 minutes on hold and they STILL couldn’t process it. Absolutely terrible and no warning that it’s not toll free! I was surprised by a huge long distance charge on my phone bill. I have deleted the app and will no longer try to stay at Mariott properties, I’ll collect points at the other hotel big hotel chain who actually cares enough to provide toll free customer service.

Work Made Easy. Love the app. Love the hotel. Pleasure to travel with a great partner.

Great App. Easy to use, visual, informative … good job. So many other sites could learn by example.

Fantastic way to have your personal data stolen. Lots of apps out there promise shoddy security, indifference to privacy and prioritizing corporate convenience over protection of personal data, but few deliver like Marriott! With almost half a billion users’ info now stolen over the course of years, Marriott has shown it takes the job of being careless with customer data seriously. Way to go, Marriott! And thanks for letting thieves get hold of my account info!

Mixed bag of cancellations. While we spent a very long day driving approx 12 hours, we decided to stay in Sudbury for the night. Coming down the 144 from Timmins the cell service can be very spotty. I had a few moments of service and hoped in my Marriott bonvoy ap to see what was available.. thinking I was choosing one closes to the hiway to Sault Ste. Marie I accepted and immediately realized it was completely on the opposite end of town, sent a request to cancel and immediately lost service…. Ah well we decided to trek our way back and was told the front desk received my message to cancel, tried to respond but had no response.. asked a manager what to do and was told to cancel as requested. We showed up and found all this out but was assured they would have a room for us. $56 more than the app quote, but we’re not charged the cancellation fee and we are tucked in before 11 :).

Indispensable!. A perfect traveling companion! Thank you for making things easy, Marriott!

Buggy. This app is horrible for actually tracking your points. Almost always forgets to add my stays and now the process of adding a stay that wasn’t added automatically is bugged - can’t select a checkout date. Works great for booking stays and spending money. Doesn’t work for actually honestly tracking your points - they make that as difficult as possible.

Cannot get folio/receipts. Already 24 nights this year, for some reason I cannot download receipts from the app for any of the stays, always says unavailable. As a business traveller, now I have to individually call every hotel to get my receipt

Very impressed. I was skeptical of using this app as a room key, but was very pleasantly surprised by how well it worked. Beyond that, checking in, out and contacting the hotel through the app was quick and easy. I would definitely use this again in the future.

Doesn’t work. I dunno who the 5 star are but I have never been able to use this app, alway has a issue that you need to call in about. I’ll just use the phone rather then get angry and then call. App development always seems to start off great and then gets updated into garbage

Bonvoy, Marriott, Sheraton, etc.. Best hotels, hotel app and service by far!!!

Best App. This is the best app for finding rooms while travelling or looking for a hotel on your city. The app has never let me down and always found a night to stay. Thank you

No Worries!. Staying at the Marriott chain has given me the “No worries “ feeling, always knowing I will have a good stay. Thx Marriott

Awesome Team in Sault Ste Marie! Everything to perfection. My stay in Sault Ste Marie at the Marriott was excellent! Great room service and hospitality from everyone! Amazing front desk team that strives to accommodate you in every way possible! Restaurant was very good and room service was excellent! Even the maintenance crew was very helpful. With long extended stays, these individuals become very near and dear to you! Greeted with a smile every time you enter and leave with being very pleased with a great stay! Home away from home! Keep up the great work at the Marriott! Kudos to all of you!

常州万豪酒店. 出差2周以来,在常州万豪酒店感受到家的舒适和放松,房间设施完全符合万豪酒店的品质,酒店软硬件设施齐全,餐饮美味合口,下次再来常州一定会选择再次入住。

Mr. Faisal Sattar. Please return my points and send me email in English so I will no the expiration date thanks a lot.

Amazing property, food and service!!. Amazing staff, property, food and service!!

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Disney World Swan. We just checked into the the Swan on Disney property. Used mobile check in because they want you to. It still told us to go to the front desk for check in. Went to check in, we are available for an upgrade with our status, but we’re told no suites were available or they needed to be saved. Was told I was lucky I got a balcony as they are being worked on. I paid for a balcony, shouldn’t be luck to get one. We got the 3rd floor. Asked to be moved to a higher floor. Nope, none available. Whatever. We go to the room that we paid for a resort view that had a view of construction with zero resort in sight. Back to the desk and she said I’ll see if something is available later. So we left our luggage and went to shop. Extremely rude staff. We had just checked out of Beach Club and thought we would give Marriott a try. Bad idea. We just got here and are already ready to leave.

Worst Mobile App Ever!!. I cannot tell you how bad this app is. It doesn’t ever really maintain your login ID and password enable touch ID but doesn’t let you login with touch ID. Then they list the number for customer support for the app and you call that and it takes you to the main reservations number. They then tell you that they have the car back to a different 800-number and their call center doesn’t have it technology to transfer you there. Then when you finally get through to Support, they tell you to uninstall the app and turn your phone off for five minutes and reinstall it...Are you freaking kidding me! These guys don’t understand customer experience or mobile technology at all. Let CEO or the CMO should be fired!

Not so Pet Friendly. Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.

Lifelong Marriott Guests. We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.

Saving my phone number…. I am a diehard Marriott fan, premier platinum, now titanium elite, (someone needs to teach the new marketing team that titanium if they left valuable metal than platinum… Who came up with a genius idea?) for over three years. As with any merger, there are growing pains and issues of which I have no unreasonable expectation being solved immediately. However, I have now updated my phone number with the app a dozen times and it still does not recognize my number, my member number, ever. Highly annoying and the IT personnel have“Fixed it“ many times. Service has remained largely steady, but for first time ever I have had a Marriott agent become snarky with me over some of the problems with the app or forgetting to Credit me my points as if it was my fault. I am always cordial and patient but I am starting to become impatient after nearly a year of this. Marriott needs to fix these simple issues and soon. I believe Marriott has the superior product on the market, and I dropped Hilton altogether 4 years ago. I have no intention of going back to them but I would like to see Marriott regain its composure. Thank you

Great & Convenient App. The only few improvements to this app I would like to see 1) show the rates pertinent to the current bonvoy status (eg if parking is listed as $24/night but for platinum elite it is only $9, show that) 2)allow requests for adjoining rooms or other needs at the time of reservation 3) make an easy way to give feedback (eg a link to leave a review directly on the reservation page or under “check out”). It would allow quick correction of deficiencies for staff and the most up-to-date reviews for travelers. 4) Allow members to read reviews for each hotel at the time of booking. Just seeing the amount of stars isn’t always helpful. I’ve had amazing service at 3 star hotels and bad experiences at 4 star hotels. When I travel, I look for great service as a priority over amenities.

Marriott Experiences. For approximately the last four years, I’ve been having to stay at various Marriott locations, primarily in Southern California, marquis Marriott in San Diego, Bayview Marriott in Newport Beach California, and most recently booking for a weekend in Palm Springs. I have yet to be disappointed with the property, staff, or food and beverage. So lone as you continually impressed me with your standard of service, I will remain and loyal Guest of your hotels/resorts. Thank you for your dedication to exemplary guest service, and hospitality. I am not a wealthy individual, however I appreciate a quality experience when I travel. Your staff has always made me feel welcome, appreciated, and every bit as important as any other guest on your property! My most sincere gratitude. -F. Michael Berry

Modifying reservation/updating profile. Can not modify reservations on my app except maybe couple of recent ones. For someone like me who stays at Marriott every week has multiple reservations and like to be able to make modifications as needed on app. Not only that, when I called Marriott phone line to make the modification, instead of getting Elite line with my platinum ambassador, I have to jump through the hoops to get to a person to help. I have also updated my profile with my personal cell phone number multiple times but every time I have called, it doesn’t recognize my number. I am really disappointed in the service. Please fix these issues or atleast do better customer service for your platinum elite customers.

August Vacation. We traveled to St. Louis and through Iowa and back to New York last week. As usual, we booked Marriott properties. We stayed at the Fairfield Inn in Indianapolis on 8/10 and it was very nice. We stayed at the West Des Moines/Clive Spring Hill Suites on 8/16. We arrived early and Paul helped us. He checked us in quite early and we really appreciated it. I’d like to give a shout out for Paul! We traveled to Youngstown/Austintown, Ohio on 8/17. The property was nice but we were hoping for a work out on the one treadmill and it wasn’t working. There were no towels in the gym either so we had to do without after using the elliptical and bike. We always use Marriott properties and this is the first time in a longtime that we were a little disappointed or inconvenienced.

Really like this app. Use it to explore new locations, compare rates, and plan...have now used it a bunch of times at different properties during stay as well. And naturally I use it to check ‘status’...don’t really find points terribly useful any longer bc hard to track, make sense of value and don’t love that you don’t award points regardless of how a room is booked. Loyalty is about the booking channel but rather the fact that you stayed...didn’t contemplate the rating bc the app does a fine job of reminding me how annoying it is not to get points when I stayed at your property and used your tools to improve my experience while cutting down your costs with self-service!

Marriott App Needs Work. Try booking with points. Difficult to find out how. The Marriott app needs a lot of work and better beta testers. The app is not intuitive at all. Navigation is challenging. If you are a member, it will take a while to locate your info and learn how to book with points. And if they miss logging stays, it is a challenge. While they take digital, not png digital which is the iPad screenshot format, not to mention second only to jpg. I tried the new digital key in the app and while it checked me in with a room number could only say "ops" when it would not open my door. Loved dragging my luggage all over the place late night. Get it together Marriott. Note to developer: I am well aware of where the navigation button is located. It does not make the app anymore intuitive or functional. It needs more work.

Convenient. The app is a convenient way to book a room and checkin and out. It can be improved buy allowing all functions one can get by calling when a hotel does not show participation in Marriott programs. Example last attempt at a reservation some hotels would not accept points but no explanation was given. That said why do hotels in the system get to options out and not offer all benefits of being a premium member? Should not be the case. App should also allow you to make a reservation with a combination of points and credit or ask if you want to buy more points if there is not enough. Currently you have to go out of reservation log back into Marriott and buy points then go back to the app. Fix it.

Things slowly going downhill. Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.

No receipts?. Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!

Horrified. This stay was just awful. I was told I had adjoining rooms and when we went into the rooms which were not ready til 4.45 pm no adjoining. Called front desk and they were so rude and informed me they had nothing available. I was lied to by staff. The food at the buffet was terrible. My grandchild could not even eat the Mac n cheese!! The most horrific part, which I couldn’t believe is that at one point we were waiting in line. My grandson went to get a key from his sibling who was on the line next to us and the staff member Scott would not allow him back with us. He made the 8 yr old stand outside by himself away from me and my granddaughter because he said the shop was closing He separated a minor from his family. I am sure it is on video and will be contacting my attorney. I was appalled at this action. Then he allowed three other children behind me. I will never return to this hotel if they gave me it for free. The staff was very very rude.

Paradise - & the nicest staff!. This was my most favorite vacation of all time. Brought my little 6 year old & my older son with special needs. This place combines adventure with secluded luxury. The teak villas are all private, spacious, comfortable, & modern/luxurious. There’s a pool with a swim up bar right by the beach that’s very kid friendly. The walk around the resort, up & down the hillside, is breathtaking. You see colorful macaws flying overhead constantly, cool iguanas chilling out, and can hear howler monkeys in the trees. I want to mention our lovely guide Naron, who kept my kids safe on the horses & zipline; we was very knowledgeable about the ecology of the area. Also want to shout out to the following staff members for their awesome service: Joe, Joseph, Margarita, Felipe, Valeria, Kervin, Gerald, & Randy. We were so spoiled!

Dirty unkept and unclean. I was supposed to stay in the Fairfield Inn Ashland, Kentucky tonight... I checked in about 4:00, the outside was dirty and not well kept but thought weather may have stopped the picking up of the garbage in the parking lot and against the building. I went in the lobby was not bright with the feeling of clean about it but went on and checked in. I travel for a living and have for the last 20 years staying in hotels 3 to 4 nights weekly about 40 weeks a year. I walked into my room their was a big clump of dirt in the doorway I looked at the bed which looked someone had just been rolling around on it, the mirror had a dirt smear on it, I went into the bathroom the counter had stains from something all over it. I took pictures of all this in case that they try to charge for me going downstairs and canceling the reservation, I had to drive 45 mins away to find another hotel. I gave this place one star but that is because I couldn’t give it a zero.

I love Bonvoy!. This app is super easy to use and find exactly what I’m looking for in a hotel and what location I want to find it in. You can scroll in a list or zoom in and out on a map and modify your criteria (such as free breakfast/pool/pet friendly) and it clearly marks out and refines your search. It also tells you amenities and local dining options to these locations. The pictures are clear and give good views of the rooms/hotel atmosphere so you get a good ideas as to what to expect upon arrival as well. I’m very pleased with this app, and prefer this method on the go! The Mobile key is super easy to use and is very handy when you can’t find your card buried in your purse or pocket. Highly recommend this app for many reasons.

My stay. First of all checking in was fun since the app didn’t work. When I asked how to use the mobile key I was told I don’t know I just work here. There was absolutely no water pressure, the shower was disgusting with mold in the corners, all ice machines were down, we had no phone in our room and then we were woke up at 6 am to landscapers working with blowers and weed eaters right outside our 1st story window. When I went to the desk to ask about this I was laughed at by the woman at the front desk. Her name was Ingrid and she has the worst customer service attitude ever. I asked who I could complain to since she didn’t want to here it and she said no one and then as I turned around she starts singing the song playing in the lobby at the top of her lungs and laughing again. This has been an awful experience and I will never stay here again. And Ingrid needs to find a job where she doesn’t deal with the public

I’m so stupid for waiting until recently to start using this app!. I travel fairly extensively on business - usually between 100 to 150 nights a year. I have previously been using a variety of competitors booking apps, both brand direct and third-party. After the other apps service slipped substantially due to the pandemic, I pivoted and started using the Bonvoy app exclusively . I am so sad that I didn’t start using this thing five years ago. It is clean, simple, and reliable. I can literally book a room anywhere in the country with five clicks after opening the app. Unbelievable. I would highly recommend it to anyone for their personal or business travel use.

Marriott is one of the top Hotel App I love!. I can only speak of myself as being a member of Marriott. Meanwhile I’m also with Hilton, Hyatt, IHG and Fairmont. It’s easier to book thru Marriott in my last 6-7 years of experiences. 1. Booking: convenient to book by points, member rate, AAA rate, Corp rate. The embedded map information is very accurate. It got me what I need for hotel policy, reviews, parking information, airport shuttle info etc. Sometime the app has glitches but might due to their backend servers issues, and app front end issues on rendering on GUI. So this is 9/10. 2. Stay: while in stay it has capability for the room services request, ask for mobile key, and chat with front desk. However, it’s not as easy as Hyatt can show me what’re room charges so far. That needs more transparency. So this is a 8/10. 3. Post-stay, it’s relevant prompt to show the stay details and invoices in the app. The only problem I have is ~10% they have not added stay on my history which is either due to the hotel, or the central office. So this is a 10/10 to me because it’s not due to the app.

Baffling. I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...

Best service EVER!!. I’ve NEVER had any issues with this app or the hotel. The app has basically anything & everything you would need. If the actual function isn’t on the app, there’s more than enough info to find/figure out what you’re needing/wanting to find out in the app. The staff is MORE than accommodating with almost everything! As a nurse who works 12+ hr shifts - the staff was extremely easy to work with & absolutely understood if I needed to add another night’s stay to my reservation, due to inclement weather conditions, & me not being able to message them via the app or call them until the late afternoon. Their check out time is 11:00 am, but they’d keep my room on hold when I asked if that was possible. HIGHLY RECOMMEND STAYING HERE!!!

Mobile Key Usage. Gave the mobile check-in & key option a try for the first time. All worked well, check in was smooth and I got a notification when my room was ready ahead of time. I could have gone straight to the room had it not been for the signage saying I needed to stop by the front desk before parking. I did have one issue with the mobile key on the day of checkout. It seems the app no longer had the mobile key available the morning of departure. I suppose this would be ok normally but I had to use the key any time I stepped outside my room or the hotel. Luckily the front desk gave me the physical card key otherwise I may have been locked out a couple times. As a user I need the mobile key available to me up until I leave.

App great for booking. Needs work for check in. I have used the app for while now. I use it for booking and love it. Up until today the mobile check in has been successful. Not in how it works, because it doesn’t give feed back that it actually worked and you can check in multiple times.... all while while traveling I have asked for a check in time and my room has always been ready. Even before three pm sometimes. Today however, I was told the app is just a request and that there is no guarantee that the room will be ready and that the hotel has a strict 3 pm check in. So what’s the point of a mobile check in? Why doesn’t the app tell me that? I get to sit in a lobby and wait when I could have stayed home till check in time since this is a 3 night staycation & retreat for a group of friends.

Marriott Mobile. I was glad when I checked in to hear that they had started to clean the rooms on a daily basis if wanted. I quickly informed them that I would love to have it cleaned every day. I was at the hotel for about three weeks and the first week they forgot to clean my room 3 times. The 2nd week they forgot two times so far the third week they have done it every day and have put a maid on the room that is one of the best at this location Prior to the current maid the previous maids would forget things almost every day a lot of times things were left missing like towels, wash rags, toilet paper, shampoos were empty for several days. But overall, it was very good to find out that they are trying to clean them each day. The quality of training and inspections needs to definitely improve especially for the main brand Marriott.

The system dont found My User. First time using the app this week, i créate My User, i reserved 4 nights, then in hace to cancel then the same day because i got work for this el days, the email said that if I cancel before and specific time and date will be no charge, I got my email cancel confirmation and one week after I got charged for the entire stayed. So I spend time calling the Costumer service from the app and she didn't find me in the system, even after giving her name email, last 4 digits of the credit card that was charge, confirmation number of the reserved, nothing... She told me to call the front desk from the hotel I got charge. I'm have to wait for the people from the hotel now, but everything happen through the app so the Coatumer service from the app should be able to fixed it. As soon as I get my money back I will cancel the account and won't uset again, back to Airb&b

Recent stay at Savannah Airport. We stayed at the SpringHill Suites on 1 Jay Turner in Georgia. E have stayed at Marriott’s across the country and this bar far was service above excellence by just about every employee we encountered. I especially want to give notice to the wonderful front desk employees who were with us both nights we spent there. Liv and Mia were both kind, compassionate, and truly remarkable employees. By the time we left our grandchildren were offering them their prized candy because of how genuine they were with all of us. I really hope you recognize greatness in these young ladies. We’ll stay here again, just because of the service, next time we visit the area. Thanks Marriott

Decent, but needs some work. I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..

Make bill printable from app. Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.

Full Time Traveller. I travel a lot for my job. About 120 hotel nights a year, mostly in LA area. I stay at Marriot properties as a rule, and usually find it to be top notch. Currently staying at The Renaissance Hotel in Newport Beach. Easily the worst hotel in the Marriot portfolio in greater California. The hotel is heavily understaffed. It takes 20 to 30 min to get a breakfast served. The pool hours have been reduced arbitrarily by 5 hours a day - and only opens at 10 am. The hotel refuses to service rooms for longterm stayers more than every 5th day. That means if you stay two weeks, your room gets cleaned and refreshed once - twice if you are very lucky. I would recommend fellow travelers to look for alternatives close by. Bad value for money.

My second home. Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️

Very disappointing. I have used the Bonvoy app in the past and have been a Bonvoy / Marriott Rewards member for 13 years. Unfortunately the app does not work, it does not display upcoming reservations. I can access cancelled and past reservations with no problem, but the app will not display any upcoming reservations. When contacting support I was told to delete and re-add the app that does not work nor can I add upcoming reservations it finds the reservation and then I get an error. When you build a tremendous amount of functionality off using the app during a stay, it would help to have the reservations available to use. It is ridiculous to have a lodging app where you cannot manage your stay, use a mobile key, or check out.

Great customer service. On 8/4 around 10 pm I received notification that our Airline had to cancel a flight to Florida. We were going to go visit UCF. After trying to get rebooked with no luck, I had to try and cancel a car rental and a hotel hopefully with no penalties. I call the Courtyard Orlando East/UCF and spoke with Anna. I explained what happened and she put me in a brief hold while looking at my reservation. She came back and said she would cancel the reservation without any penalties. That was the best!!!! Thanks Anna for your kindness and great customer service. We will be trying to go at another time and I will definitely be booking to stay there. Thanks again for helping during a stressful evening!!!!!!!!!!!

Apple Watch integration is almost useless. I know that Apple Watch applications successfully used mobile key to open doors in the past (search for SPG mobile key videos in your favorite search engine), but now it does not. I’ve installed, uninstalled, reinstalled the app… I’ve had the reception re-push my mobile key permission… no joy. If the feature is truly no longer functional on the Apple Watch app, please remove it. If it is functional, please help me effectively troubleshoot it. The last troubleshooting session resulted in “it just isn’t functional anymore” after a multi-message back and forth. The regular iPhone app is pretty good. Mobile key works, chat with reception about anything you might need, and more convenient features.

Decent app, but useless rewards program. If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!

Loved the staff!. I found the staff at this Marriott to be friendly and helpful. I interacted with several, the were professional and had smiles, offering to always do more. They made sure we had everything we needed. No grouchy people here! The reason I rated only 3 stars was for cleanliness. When we stepped off the elevator it was clear the halls were not well vacuumed if at all. It doesn't look like it's done daily. The first thing I noticed in our room was that a tray table was pulled over the chair. When I pulled that away to sit, there were stains on the chair. The shower had a drip and the shower door had water stains at the bottom. The floors seemed not that clean and the corners had dust bunnies. I would stay here again, the location was convenient for our needs. The beds were super comfortable and clean and we had plenty of towels. The staff interactions we had were great, thank you!

Marriott is life. Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties. While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive. Marriott or bust

Mobile key is worthless. One would expect with mobile key and online checkin, customers needn’t stand in line at front desk, guess not. The reason they give is “for your security mobile key would be enabled after showing ID at front desk”, really for our security or just their own (they think people will commit fraud through mobile key, which in this day of digitization & multi factor authentication, a lame excuse). Basically feature is worthless, maybe people with multi day stay they don’t need to keep track of physical keys, still they want to force customers to visit front desk (compare to Airbnb where renter rents without physically being there, compare to all the financial institutions which transact online without anyone visiting their banker to show ur ID, compare to Govt agencies like IRS where u file returns without visiting an office to show ID..they have taken ID verification to lil extreme unnecessarily)

Room with Breakfast. I am a life time Gold member. Due to pandemic I lost an opportunity to become Platinum. I feel most Marriott hotels giving room on points don’t show any flexibility to Gold elite members. They feel someone has come on charity. How can we change that perception. Also, I always like my room with breakfast. Over the last 2-3 years Marriott has stopped giving breakfast to the Gold elite members at their most brands like Marriott, Marquis, Ritz and such. It was a bad idea. If they need some more points or a slightly higher rate they should tell us and give an option at the time of booking. Trying at the front desk is always a bad moment. Can Marriott really fix this problem? More I can chat later. Thank you

Point system isn’t fair !!!!. There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”

Ambassador privileges feels like name sake - but truly you can’t avail it.. I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.

Exception service. I have stayed at Marriotts all over the country and no personal experience Compares to the feeling I get when I stay at the Marriott on grand view parkway in Birmingham Al. Especially this week. The world is locked home safely in their homes but this week my brother is having cancer surgery across the street and since heath facilities have no access for family or visitors right now we cannot be at the hospital but wanted to be as close as possible. Tonya Williams the manager at this location took the initiative about a year ago to call me by name when I walked in before even looking at my reservation. Naturally I felt like I was walking into a family or friends home vs a hotel were I was just staying for the night . This same feeling and welcoming this week in particular has made a very uncertain and scary week feel so much more comfortable to my mother, sister in law and myself! Tonya and the other gentlemen Kenny Wilson that worked one night has made our stay peaceful and welcoming! talking about service is one thing! Executing on service is totally different 👍👍 Thanks Tonya and crew for always going over The top!

BAD RECENT UPDATE. Not sure what happened to this otherwise stellar app but the recent update messed up some things. It’s difficult to book now because each hotel is displaying all the different room types each with its own booking line. For personal I do pre pay, professionally I want the standard booking for flexibility. This is all obscured now. The app demands I have notifications turned or else I’m presented every single time with a pop up about turning on notifications. The scrolling when booking is very choppy, pages and images are now loading slowly if they initially load at all. I’m on an iPhone 15 pro so it’s not my device. The app was literally perfect a couple months ago and now it’s frustrating to use. Lifetime platinum, titanium yearly, 20 years of membership, almost 1000 nights in my account. I know what’s up…

Residents inn Lincoln Rhode Island. I love this hotel! It’s the only hotel in all of Rhode Island with a one bedroom with door plus pullout sofa living room option available. I’ve done my research and I promise you won’t find anything as big as this suite! Very affordable! I’m doing a 7 night stay and it’s worth every penny! The location of the residents inn Lincoln Rhode Island is extremely safe! You’re close to the capital of the state, providence is a 15 minute ride. You’re located within walking distance of a McDonald’s, target, the supermarket and so much more! I love the Marriott bonvoy app, it makes booking my trip simple and I use the app to keep track of my reservations. I book everything through this app and I love getting points for my trips! I love everything about this app and hotel!

Eastlake Four Points Stay in February. We stayed here in February and our stay from check in to check out was great. The room was comfortable and clean with updated furnishings. We had an opportunity to meet the owners and she was so kind and really listened to us and gave us great feedback as to certain delays in the pool opening and lack of microwaves in the rooms ( no big deal for us as we do not need one ). We will be back again in April and because of its location to everything we need we will continue to stay here when we are in town. To those that haven’t stayed here I highly recommend staying here. It has been completely remodeled, and the rooms are well appointed.

Marriott Stay, Bangor, Maine. We have grown to love staying at the Marriott in Bangor, Maine. The Staff here go above and beyond for my family while we are here during our stay. We love the heated pool because of our Granddaughter who we have with us each time we visit this hotel. We have tried other Marriott properties in the Bangor area but this property has the heated pool so of course this place is where we choose to stay. The properties are very clean and have comfortable rooms a long with staff that go above and beyond to make you feel at home. They take privacy to the extreme and that matters to me and my family. We constantly promote our family and friends to stay here at the Bangor Marriott Inn. Leslie Nicholas

For me… the worse Marriot I have ever stayed in. I checked in late at night, no Prosecco for me. I am a gold member and was told I was not eligible for a room upgrade. I ordered food at the pool and it was dry and very over cooked. Ordered “room service “ but was told I had to go get it. It was supposed to be 15 minutes….. it was 40. There are no ice machines here so you have to call the front desk. I went to the front desk to have them hold my luggage and was greeted by the receptionist who was preoccupied completing her last task. On the upside, the room was nice and tidy, the pool attendant Coco was great! I would not recommend this hotel here in Key West. Generally poor service!. I am giving this a rating of three star because it was as if I was at a three star hotel!

Time to upgrade. We love Marriott! We love the new products. A LOT of the non-new products are in dire need of a renovation! We are beginning to explore Hilton in some areas due to a lot of worn Marriott products. Many simple things need immediate attention such as available 110 outlets, available USB outlets, etc. also have always loved the breakfasts but this has taken a turn for the worst: premade breakfast sandwiches that either have rock hard bottoms or are stuck in a plastic wrapper and soaked from the condensation. Instant oatmeal instead of a large pot of homemade. Premade little fried/microwaved eggs that look like toy eggs you buy for your little children to play with. Like I said at the beginning, we love Marriotts so I hope you take this feedback and use it to get back to the basics.

Cancellation. A hotel in Europe was booked on line at a very good rate for a layover from the airport , and somehow it got booked as a very expensive Marriott member non-refundable rate . Our emails were not working at the time so I was not able to see the confirmation. I would not see that charged on my Marriott card because it was to be paid at check-in. We are traveling with friends and had committed to the price for a cheaper hotel . This one would have been twice the cost . Fortunately, I was able to call the hotel and they were willing to cancel this reservation since we are platinum elite members since 2008. We are so very appreciative that they were willing to cancel at no additional cost . Thank you Marriott . PRabideau

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Marriott Bonvoy: Book Hotels 10.59.1 Tips, Tricks, Cheats and Rules

What do you think of the Marriott Bonvoy: Book Hotels app? Can you share your complaints, experiences, or thoughts about the application with Marriott International and other users?

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Marriott Bonvoy: Book Hotels 10.59.1 Apps Screenshots & Images

Marriott Bonvoy: Book Hotels iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 10.59.1
Play Store com.marriott.iphoneprod
Compatibility iOS 15.0 or later

Marriott Bonvoy: Book Hotels (Versiyon 10.59.1) Install & Download

The application Marriott Bonvoy: Book Hotels was published in the category Travel on 05 August 2011, Friday and was developed by Marriott International [Developer ID: 455004733]. This program file size is 218.49 MB. This app has been rated by 1,946,755 users and has a rating of 4.9 out of 5. Marriott Bonvoy: Book Hotels - Travel app posted on 30 January 2024, Tuesday current version is 10.59.1 and works well on iOS 15.0 and higher versions. Google Play ID: com.marriott.iphoneprod. Languages supported by the app:

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Other Apps from Marriott International Developer
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Marriott Bonvoy: Book Hotels App Customer Service, Editor Notes:

- Performance improvements and bug fixes. We are constantly improving our app to offer you a frictionless trip planning and travel experience. Thank you for trusting the Marriott Bonvoy® App for your travel!

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Find on this site the customer service details of Marriott Bonvoy: Book Hotels. Besides contact details, the page also offers a brief overview of the digital toy company.

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