Zulily App Reviews

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Best deals on very high quality goods. I’ve dealt with Zulily for about 8 years. Their prices can’t be beat and the level of quality, and custom choice you get for the price beats discount stores easily. Sometimes the wait time is a bit longer, so with little ones I would always just plan ahead a few months. But this doesn’t affect 5 stars, because that’s how pleased I have always been with orders. Designer, boutique, or luxury level items are frequent finds, prices below half retail...I love shopping with them. So I pay for shipping, and wait a week. Not a problem, considering the deal as a whole. Returns/refunds are easy. They have been very friendly, and responsive on the maybe 1 or 2 times I’ve ever needed to exchange something.

Terrible return policy and Zulily monitors negative reviews and often takes them down. are no one star ratings. Zulily is a very difficult company to order from. They were horrible ordering Christmas items from. Several reviews coincided with my review. However I see those reviews have been deleted and all of the good reviews are still up. Pretty shady On the App Store's part or Zulily's part. I'm not sure which. I did all of my Christmas shopping through Zulily. I have a large family and I am now still trying to track down 20 Christmas items. This was not a shipping issue. This was Zulily's issue. They often under stock their items. And that's what happen with my items. they just weren't available. Zulily ran a promotion of guaranteed Christmas delivery. However if you didn't get your items by Christmas all you received from customer service was an apology. They did not compensate their customers appropriately. I have several items that I have not been refunded on. Buyer beware when ordering from this online company. The average wait time to receive a package is three weeks. I have waited up to six weeks. If you want to trust Zulily reviews you need to look at another website. Or search Zulily reviews and you will be able to pull up information very similar to my experience. Obviously this App Store is deleting negative comments.

Easy shopping at your finger tips!. I don’t like to shop! I don’t like malls. But I must have clothes. I have purchased the majority of all of my clothes for the past four years from Zulily. It does take a few weeks to get items. Their shopping cart/stores are very unique. You get the item, when all of the orders are in for the brand that you are shopping. I do like the size chart and model size provided. If you are ordering a blousy top go one size down from your measurements. If you are ordering a fitted item, go with your measurements. If the fitted item is 100% cotton go up one size to compensate for shrinkage. Some items are not returnable. You will see that in the description. I have yet to return anything. I really like Zulily, especially during this season. KC

Orders/Payments. I’ve bought twice from zulily and loved my products and the price I paid for them. Here is what I hate, I wanted to buy something today, I hit purchase or submit whichever one it was and I had no option after that to select where I wanted it shipped to. I wanted it shipped to someone in another state from me and before I could even think, it charged my credit card through my bank. I didn’t even know I signed up for them to keep my bank information. Actually I would never do that. So of course that order got canceled and now I’m left to keep on everybody to make sure that the payment does not get processed. I had to call Zulily to make sure that the order was canceled. I had to contact my bank and they say that it’s pending. So now I got to keep a watch on my bank for the next few days to make sure that Zulily actually cancels the payment. I love shopping with zulily but you definitely do not have my permission to keep my credit card or bank information on file! No way!

Zulily has really gone down hill. I’ve had this app for awhile now and I had some initial good finds. That was back when their employees modeled the clothing and the overall vibe of the company seemed to be that of a progressive, well grounded company. Lately, the items I have bought have been very gawdy. The have a tiny, Barbie doll lady that is modeling most things, and the clothes are apparently as air brushed as the model. They look very little like the pictures to real life. I have 2 tops that I want to return. I had responded to an email, filling out a form for a return label. I received an email to say it was coming, and it never did. I sent an email asking for a return label again. I sent a 3rd email to complain about the lack of response, letting them know that the next step would be to spread the word about my experience. You know the rest. Maybe this is more of a reflection on the company as a whole rather than the app, but if the service the company provides doesn’t back up the app, there is no point in doing business with Zulily. Learn from my mistake.

Love zulily. Hate their shipping.. I look on Zulily every single day. I’ve bought many things, from clothes and shoes to kitchen stuff. I’ve never had a problem with any of the physical stuff I’ve purchased. However, there seems to always be a problem when it comes to shipping. Most of the things I have bought ship through OnTrac. OnTrac is horrible. They have flat out LOST my package 3 times. Had to contact the seller for a refund. This time, my stuff was shipped through UPS and then transferred to the local post office for delivery. I’m currently tracking 2 of the same items, which I would think should have shipped together since they’re the same thing. One was supposed to be delivered yesterday and hasn’t showed up. The other is supposed to be delivered today, and the tracking hasn’t even moved. I love shopping through Zulily but they really need to dial in their shipping carriers. These shipping issues alone make me want to delete this app. Ive never had issues with my local post office or the UPS guy(I even bought them Christmas gifts) but for some reason when the items are ordered through Zulily, there’s an issue. Also... it’s beyond frustrating that there’s almost never an option to filter/sort the sizes in the bedding sales. That option is always grayed out. There’s rarely ever any Cal King sizes... but when there are, I have to click on every single item to see what sizes it comes in.

Love that it saves my items. This app is wonderfully user-friendly. It’s intuitive and easy to navigate. The layout is one of the best for shopping apps, making it very easy to browse around. Not only is it simple to find what you’re looking for, but it’s also easy to get back where you were if you happen to take any “detours,” LOL, (which you’re likely to do because the app does a great job giving relevant suggestions & recommendations). I like that if zulily sells out of something in your cart, it automatically goes to your saved items, where you can request to be notified when the item is back in stock. The app itself responds quickly and has never crashed even when my cart is loaded! I really enjoy shopping on this app!

App Is Great. Company is TERRIBLE. Zulily is a perfectly fine company assuming you get what you order. However, as a company they have virtually zero customer service. They will not refund products, even if they are at fault for the issue. The representative are rude and condescending. I ordered items and received an error message. My bank account was still charged. I emailed for assistance and received the standard “it may take 24 hrs”. After that I received another generic email stating there was a possible problem with a partner and to reset my password. No mention was made regarding the charges to my account. Upon calling I’m to customer service the rep advised me that fraud was suspected and I should change my information. I escalated the issue because I was very concerned that I had not been notified of any suspicion of fraud. Both the rep and the supervisor repeatedly advised “I’m so sorry for your trouble, but the email did advise you to change your password so it was addressed”. It was so perfect that it was clearly scripted. My simple issue over what I thought was a glitch in the programming, became a very concerning insight into how they mishandle suspected fraud by sidestepping the issue entirely. I will no longer be a zulily customer. This after being a very loyal customer since 2009.

Not as good as it used to be. If I had reviewed Zulily when I first got it (while pregnant with twins in 2009), I would have given it all the stars I could. Back then, they had a much smaller collection of high quality items to sell. I could pretty much be guaranteed of finding something each time I went on there. It was a FANTASTIC place to buy pretty maternity wear - above and beyond what you could find in brick and mortar stores. Lots of clothes, toys and books for kids. Now, you have to wade through tons of low-quality stuff that I could find at the closest Wal-Mart. Several of the brands that I used to “favorite” don’t appear there anymore (also - they buried the “favoriting” tool which was very handy to get notified when those items were back on the site). The worst, though, is the looooonnnnggg time it takes to get an item you order - sometimes WEEKS. I was sad to see the old Zulily get replaced by an online TJ Maxx (which wouldn’t, in itself, be a bad thing - but add in the inability to touch/feel the item in question and the slow shipping, and it makes it much less useful).

Don’t Make a purchase!. I loved Zulily 4-5 years ago but After login now that I’m expecting my second child I thought I would be able to buy like I used to. NOPE. I order 6 maternity dresses and sat there for two weeks without any shipping information saying my order was still processing...my belly is growing! I contacted them and they said oh well it will be shipped to us by the end of the month...3 more weeks then on top of that we will have to ship it to you which can take 6-7 business days. So I wait 4-5 weeks...you mean wait over another month??? Who has time for that?? I only ordered online since there are no stores that sell maternity clothes anymore. Top it all off...they refuse to refund me after I cancelled the order so not only do I not get the items I haven’t gotten my money back. Their customer service lacks empathy, support. They give you one of three automated responses not even addressing your concerns. Don’t buy! It’s a total scam these days!!!!

Love Zulily- issue with app. I like shopping here but there’s an issue I can’t seem to resolve. If I have liked an item- by clicking on the heart- there’s no way to undo it. If you click on the heart again to “remove” it will show it’s no longer selected on that item, but as soon you go back, it shows it’s still favorited. I have baby or pregnant items I’m no longer interested in and there’s no way to get them removed. I also have hit the “X” to try to remove brands from my favorites. It will show it works, but as you go to another screen and then come back, they are back. It’s impossible to delete! At the same time, I get emails saying items on my waitlist are available, but when I log on my waitlist, those items aren’t on there (nor do I want them to be as they are items that no longer interest me). So be warned- If you favorite something, you will never be able to unfavorite and will keep getting emails about it!!

No complaints at all!!!. I live in a big city and it’s still hard to find a good selection of anything, especially clothing at affordable prices. I can always count on Zulily for whatever I’m looking for. With 2 small kids and a busy job, it’s a pain to visit multiple stores to find what I want. With Zuliliy, I can shop whenever I’d like. I’m always surprised to see the deals of the day are brands I buy and love... like Fiestaware, Marika, and Hanna Anderson. I often buy from Zulily when I find they’re cheaper than anyplace else I’ve been looking. The deals have been Their customer service is awesome. If I’ve ever had a problem with any item I’ve bought, they’ve been more than accommodating and solved my issue quickly. What’s also awesome is the free shipping they give you for a time after each purchase. If you’ve forgotten to add something to your cart, you can buy it without any additional shipping charge. I love Zulily and will continue to shop with them for many years to come.

Shopping Zulily. I love shopping with Zulily. There is always unique and we'll priced items. From Home to Kid's Wear you can find it here. The sales are extraordinary and all the people I've had contact with have been polite and professional. I have bought a lot of items in almost all the different stores that I wear today. There is never a perfect senerio to any business all need to grow and change. Zulily does that by adding new items and informing you by email everyday about new sales. I really only have one complaint and that is their return policy. I like the option of receiving my credits back on the card instead of card credit. The reason I like it that way is that I have to wait for something to come in before you really know if you like it or if the measurements are correct. So if I don't or can't wear something I would be happy if it was returned to my card than making the sacrifice of paying for something I won't wear and have to pay twice for shipping to return it and I have no choice but to use my store credit. If the description were more exact and the reviews were there it would be easy to order correctly. And the option of store credit or back on my card should be my decision. I have talked to a few return personel that understand that logic so I have had it returned toy card a few times. Other than that the excitement of each days new items is great.

Almost like a quaint little side street boutique like in Provincetown at the Cape.. I buy regularly from Zulily and have spent probably close to or more than 1000$ on everything from kitchen items to art supplies Muck boots and clogs. A ton of tunics and long and Capri leggings. I bought my sons very high quality snowboarding jacket there. Just last week I scored a pair of just below the knee side zippered black boots with two small straps and buckles at the bottom for 9.98$. NO JOKE!! I have swimsuits and bras. Snowman garden flags. A unique but very effective pizza cutter. A stained glass owl. Clinique happy perfume. Beauty and hair products. Clogs, a poncho. An open cardigan sweater. An owl broach in gold. Many many other items and I have probably only had one maybe two issues but let me tell you - Zulily customer service is absolutely outstanding. I mean OUTSTANDING!! Never be afraid to shop here. Love this store- give them a shot. You won’t be sorry.

My orders from zu. It’s kinda sad I don’t shop in stores often. Zulily saves me time and money. I just ordered a dress for my granddaughter, and had it sent to her at college. I send toys and clothes to my younger granddaughters regularly , who live out of state. Most items I’m very satisfied. Occasionally, there are issues, such as sizing being way off. My only other complaint is the time from order to delivery. I do not order for baby and wedding showers, etc, not knowing how long it will take. Overall, zulily has saved me a lot of time. I love reading about toys, enabling me to make Birthday and Christmas gift shopping so superior to walking up and down toy aisles in stores. I pack shoeboxes for Operation Christmas. Very often, even the measurements of the boxes are given! It makes it so easy! Thank you Zulily!

Zulily Rocks!!!. I love this place. Most of the things I get from Z are excellent. People stop me in the street to ask “where did you get that?” A lot. Like other websites, Zulily has its fair share of cheap clothing, you have to remember, you get what you pay for. Cheap item are cheaply made. Great fashion, quirky looks, and well made items are available at a good price. It takes a while to get your order. Some people may not like that, but if you know that going in it’s not a problem. Some items are not returnable. Zulily is a great way to shop when you take these things in consideration. They are dependable and a good source for shopping. Just read and understand the conditions of the purchase. Zulily is an unusual way to get great prices and things not available any where else in the world. ❤️❤️❤️❤️❤️❤️❤️

Started great, but now incredibly disappointing. No more Zulily for me. When they first launched, the brands and prices were actual deals. They had more payment options available. Sadly, now many of the name brands can be found cheaper elsewhere, with much MUCH faster shipping times. Items take far too long to arrive. Shipping times on my last few orders have taken nearly a month. Many items carried now are filler brands that no one has ever heard of, and sadly are just as sketchy as purchasing a “bargain” item from a China-based seller on ebay. Pictures do not always accurately reflect items for sale- colors and textures on items at arrival look much different than advertised. Size guides are not reliable at all. They didn’t used to charge for return shipping. They no longer accept Paypal. My last contact with Customer Service was frustrating and did not resolve my issue- after a few emails exchanged I expressed my frustration, which the the rep chose to ignore entirely and reply back with an email that did not match my concern nor address my previous email. Every order and interaction becomes more and more disappointing. I will no longer purchase through them and will be closing my account.

Zulily!. Thank you for knowing my shopping way! I usually shop and leave in my cart and comeback I been shop in this site for how many years now before covid for me it’s convenient I don’t need to go to the store and walk around. I am lazy so online is convenient for me perhaps they have carried signature brand that i like. quality items I would say sometimes I order jewelry’s and arrive damage ! I don’t bothered Returning it waste of my time for a few $! I throw it. I learn to carefully ordering items especially in plants, jewelry. I order few and arrive dried in a box so disappointed. But again i learn my mistakes not to order them even how beautiful they are in the pictures! I will say recommend shop clothes, shoes, very much the whole clothing brand. And I still like shopping in zulily!

Highly Disappointed. I love the options Zulily has to offer but recently I placed an order of about 6 different items at the beginning of November with a claim that it would arrive BEFORE Christmas. About two week before Christmas, and 5 weeks AFTER I placed my order, I finally received two of my 6 items. One was entirely way to small, despite the size chart indicating the size I purchased should have fit me because I did actually do the measuring. Then as we got closer to Christmas, I received notifications on 3 of my items saying my order was canceled... over sold.. I don’t know because no information was provided as to why. My last item was shipped stating it would arrive on Christmas Day, but that’s not happening because it was mailed via USPS. Items appear wonderful with great pricing but the service process after purchasing was full of false claims. I highly doubt I’ll purchase from here again.

Wonderful website!. I only recently started shopping on Zulily, but I’d seen the ads often, and loved the clothes I saw! I can’t remember what finally made me try it, but it has been such a wonderful experience! I could not ask for anything better. I learned that one has to be patient, because the orders may not ship right away. It may be a few weeks before the order is received, but because of their bulk method of shipping, the costs are lower, and so far have been very affordable! I’ve bought several pairs of leggings that fit perfectly, along with several tunics that I love, and it has opened my world a little. Even my husband noticed and said I looked very fashionable!! Tonight I bought my first shoes through Zulily, and I’m a little nervous as I’m hard to fit, but if it’s the same experience I’ve had so far, I have nothing to be nervous about. Thank you, Zulily!! I feel pretty again!

Kangaroo Sweatshirt Maxi and Dress. I love these outfits. I have both the maxi and the dress in four colors. I wash them and allow them to air dry in the Laundry room, before I wear them. I put on make up, comb my hair, put on jewelry and do my Zoom classes . Excellent for lounging at home. Keep on hanging outside of my steam room, one in the garage because I put my clothes in a plastic bag and right to the Laundry room . Very nice to have them to wear around the house, walking to the mailbox, etc. Yesterday I wore one of the dresses with leggings , jewelry, long sleeve shirt, and a beautiful multi color shawl out to breakfast, my dental appointment, and to the post office. Compliments everywhere I went. Gave them to friends and family for Christmas. They loved them.

Love the concept, hate no returns. I love/hate relationship shopping on Zulily. I like that the merchandise is slightly discounted and it's all right there in different categories and things that you love to shop for and some things you didn't even know you wanted. That being said I only gave it one star because the fact that you CANNOT RETURN ANYTHING and you are stuck with a wrong size is terrible. From now on I can only buy clothes and shoes from vendors that I recognize the names of, otherwise chances are you are getting something that is nowhere near the size that you ordered and you are stuck with it! After having to eat the cost of many dresses, pants and shirts, I finally learned my lesson and I'm not going to spend money on clothes and shoes from Zulily unless I recognize the brand and know what size I am in those brands. Even then, if you look at other sites for those brand name items, chances are you can find them for same price or less and you CAN return them on those sites if they don't fit correctly.

My "Go To" Shopping Site. I keep my mailman busy delivering packages from Zulily. I buy clothes for me, my 91 year old mother, my son, my grandsons and friends. I buy items for my house, gifts for everyone and for every holiday. I save tons of money, but most of all I save time and headaches as I do not enjoy shopping. I didn't enjoy shopping long before my arches fell, my knees were replaced, and I needed to use an electric cart to shop. But I love window shopping through catalogs and Apps. Is it safe to say I love Zulily? Absolutely! My only negative comment would be about the placement of the "Place Order" button. It is directly on top of the App's menu. I have accidentally placed orders when I was trying to select the "Shop" tab or the "Browse" tab. And I wish there was a way to delete credit cards saved on the App. Perhaps there is a way and I haven't discovered it. The only possible drawback is not being able to return items. That being said, in all the years I've shopped with Zulily, I can only think of two items that I would have wanted to return. And I've bought well over 100 items from Zulily, and that's a gross understatement. Try Zulily! I think you'll find it your "Go To" shopping App too! Suzanne

Sizes can be off; takes forever to get your purchases. Several times I have ordered clothes using the sizing guide and my previous experience shopping on this site and the clothes are huge or much too tight when I try them on. They are also not returnable.... Also, there is never a guaranteed date you will receive you purchase. I’ve waited 6 weeks for something to come in! They completely missed Easter (which was the reason I was buying the items in the first place). No one was able tell me when the items would arrive and they would not cancel the order because it have “already shipped from the seller” but they were “unclear” on how long it would be before the items were delivered (2 more weeks by the way). I do love the style, prices, and selection but I hesitate to buy anything that I actually NEED (eg gifts, clothes for a certain occasion etc)

TERRIBLE customer service. They got 2 stars for fun items. Dealing with a payment issue(not on my end) for going on 3 hours, 3 phone calls to them, 1 to my bank, and twice to paypal... also a phone call to a collection agency that I wasn’t even sent to because it’s not 30 days late(I called asap to see what happened)!! Oh, and an email to zulily(which wasn’t helpful either.) It’s a joke. Spoke to a floor manager on my last phone call because I was tired of dealing with people who can’t do their job...the FM talked down to me and was audibly upset that she had to deal with me because as she said “anyone of her service members could have helped me with this issue”. I kindly told her again that she was my 4 contact at zulily and No one before her helped me.... and in fact she didn’t help me, and that issue is STILL not resolved! Complaining? Yes. Yes I am. They’ve lost my business.

App Developers - error message. UPDATE! Thank you so much to the Zulily app Developers. You must have fixed the issue because I can now log in to my account. That was quick attention. Another testament to great customer service I’ve come accustomed to from Zulily. ************ I’m hoping this review gets the attention of the app developers. I actually (usually) love the Zulily app and use it to shop almost weekly but after the recent update I can no longer sign into my account through the app. I tried changing my password on the website and that didn’t help either. I keep getting an error message of “invalid v3 response object” when I try to log in on the app. Please reach out to me for resolution. Thank you! -Loyal customer

Disappointed. So disappointed in Zulily! I placed several orders with no issue, but I am done. If I could give negative stars, I would. I ordered a FitBit. I realized immediately after I ordered the incorrect one. Received two invoices from them. Emailed support to ask if I could change my mailing address, cancel my order and order the other Fitbit instead, and asked what the second invoice I received was about. The second invoice was for the incorrect amount. Two days later I got an email that my address was updated. WHAT ABOUT MY OTHER QUESTIONS?! I emailed again. Received a response the Fitbit I wanted was sold out. Well, no $&*#!!! It had been days since I made the request. WHAT ABOUT MY SECOND INVOICE?! We are now more than a week and FOUR EMAILS Into my questions. I have yet to receive a response about the invoice I received that matches no order I placed. If that amount posts to my account, I will be disputing the charge and filing a complaint. The customer service aspect is lacking. Don’t waste your money on this scam. Works great as long as you don’t have questions. TBD if they are planning on charging my account bogus charges. In case you cannot tell, I am livid over my experience with this sucky company.

App used to work well, but now - ecch!. ¾ of time app states that they are having a problem. Hope the update fixes it. As far as content is concerned, I really question how much they check out some of their products. Several times the description and photo have little in common with what you receive. Items listed as sterling silver are often plate. When I questioned that, the reply was “It’s plated with sterling silver”. Wrong-o, Zulily. Either it’s sterling, or it isn’t. Plate don’t make it! Can’t really complain about present return policy, as previously you couldn’t return something unless it was damaged. One last thing. Am I correct in guessing that “Suzanne Betro” is your new(ish) house brand. It’s incessantly pushed on us. Tacky at best. Lots of poor quality fabrics in ugly, repetitive “styles”.

App works...company? Not so much.. I am very disappointed. As this was my first order from Zulily, I was a bit skeptical of the lack of communication regarding my order status - every time I checked the status each item remained en route to Zulily (the windmill wall decor has remained there for many days) or preparing to ship. So I was sad to hear the nightstands had “missed their shipping send date”. When I just checked the status, they are marked as canceled without further information sent to me - the delayed email stated “If it turns out we're not able to ship out your goodies within the next 10 days, we'll cancel the items we’re unable to ship and issue you an automatic refund”. Well as of today they are canceled and, surprise!, no refund to my account. So now I’m left with no items and no refund. I ordered something else a few days ago while I was waiting and that has shipped, how is it that you could mess up one order so unbelievably bad, yet fulfill another so easily? Zulily has left a bitter taste in my mouth and I am regretting how much praise I gave your website to my friends and family. This is a poor way to do business and based off the amount of advertising I see for your company, you obviously have enough foolish customers like me to supplement your marketing funds. I will never shop with your “middle-man” company again, instead I will work directly with a manufacturer. At least they will follow through and stand behind what they type in an email.

Suddenly crashing often. Overall, i like this app. It is very easy to order. A bit too easy! :-D The app is suddenly crashing a lot since May 2018. I have the most recent push to an iphone 7s that has the most recent IOS 11.4, but the app was also crashing in 11.3 A more recent squeak i have is in tracking the last very-delayed item of a 3-item order. I was notified it shipped. I haven’t received it yet. The entire order is flagged as complete and dropped to the short list. i haven’t reviewed the items yet and it went to the short list. So i found the order and i try to track the package and the number given is not able to process at UPS or USPS. The carrier is UPS but the track # is more like they passed it off to USPS. Contrary to the above scenario, delivered and reviewed products should drop off the current order listings; complete with pics, etc. But the tag still reads to review the item and it has ben delivered. These should drop down to the short list. Too much repeat admin is a time drain, and these type of conveniences probably only apply to people who order frequently like me! Ha ha! Only the chronic instability of the app and the lack of being able to track my current package is real for heartburn. The other whining is just in respect to the unnecessary admin time. There are worse apps out there, so i think they’ve done a good job!

Overall I like!. I love getting on the Zulily app just to window shop and sometimes I will order something. Just a couple of issues I’ve noticed. Shipping isn’t the greatest! I ordered some things for my classroom and it took about a month to get here and was worried I wouldn’t have it in time for school to start. I’ve just learned to be patient and try and order stuff that’s already ready to ship if possible and order early! I can deal with the shipping. If you need something right way though, this is not the store for you. My biggest thing that I wish they could add in the app is when you favorite something. I tend to favorite a ton of items in all different categories and sometimes it’s to much to load all of them on the page and I have to sift through all of them to see what I want to order that day. I can deal, but I wish there was a way you could add folders to the favorite section so that you could organize your favorites. I know TOTAL organization Freak! But it really does bother me.

Unique products. This is a great site; great selection of products and many of these are unique. The best shopper is the shopper who is aware of the usual price for the products they like or would buy however. While not all product vendors inflate the normal/usual price of their products, there are some vendors who appear to definitely do this. Therefore some products may not actually be reduced priced. But the majority of items are. Customer Service is fabulous with this company. I have always been respectably and fairly treated by the company’s agents. Initially Zulily had a no return policy for their products and yes, there were items I bought that I would have liked to return and couldn’t. Later Zulily adjusted their return policy to where one could return most products for refund. The return policy has been changed once again to where a shopper may return most items but instead of a refund now, Zulily offers Zulily store credit towards future orders with them. It is best to have more than one item to return as the return fee you pay is relatively high but it covers the return of up to 5 items. All in all however, I have and continue to enjoy my shopping with Zulily. I love buying unique products especially for Christmas gifts. I have bought some really nice and quality products through Zilily.

Hit and miss, poor communication. I have gotten both great and horrible deals from this site. I have gotten a dress I love and wear regularly and another I debated donating or pitching because the material was so thing, you could see the built in bra cups through it. Items take a while to send/receive, which I expect. However, they will mark orders as completed on the history tab before they are delivered and it’s not consistent on status. I’ve had order status changed back to confirmed from in progress and never have notice on it. Customer service is worthless. After messaging with a problem, I got the same advice of uninstall and reinstall the app twice before being suggested to just use webpage instead of mobile app. Messenger gives instant reply and I asked a question and received the immediate I can help connect you with representative and never received any other follow up response.

Awesome!. There was a time when ordering from Zulily was hit or miss. You could get your items in a reasonable amount of time, or you could wait months, totally forget what you had ordered, then receive a package that gave you a surprise. I have been with Zulily for some time, but because of the second scenario, I quit buying from them. Well, they have truly stepped up their game. Ordering now gets all of your purchases in a reasonable amount of time, comparable to any other online retailer. It is refreshing, and encouraging, and this year, they were my primary go-to retailer. I bought most of my Christmas gifts from Zulily, and each has been worth it. So glad things have changed and I will continue to shop here.

Pay for return shipments & no refunds. Zulily is ok. I just wanted to give folks a heads up that you will pay for shipping to receive and return! On top of that, you will also only receive a store credit which is ridiculous. If you are shopping for brands that you are not aware of...then you will be at risk (I call it a triple risk)... you will pay $8 to ship...$8 to return...stuck with a store credit. If you are a shopaholic, you may go to Zulily for instance just to browse and may find interest in only a single item AND you may not plan to visit this site again since you have so many other stores to shop with...my point...why in the world do I want to be stuck with a store credit?!?!?!?! That means I have to keep this dumb store credit in the back of my mind and remember to use it. Too inconvenient for me! Not to mention I paid a total of $16 in shipping (to ship and to return)!!! It’s a new age Zulily...shipping should be free at the very least for returns...AND...a refund should be allowed back on the card the customer used. So if I order from Zulily...it will only be brands that I know to avoid the triple risk.

Beware... addicting!. Hello. My name is Missy and I'm a Zulillyholic! Absolutely LOVE and this app!!! I'm constantly browsing to see what new things they have.. like constantly! Some of the items take a little longer to ship but the wait is totally worth it. Their customer service is phenomenal too! I bought this adorable little wooden end table (it was the last one) for my living room, it arrived super quickly but with a huge crack up the leg. I knew they didn't take returns but I called anyways to let them know about it and no questions asked they refunded my money plus the cost of shipping and told me I could either keep the table or donate it if I saw fit. WHAT?!?! I'm a zulilly customer for life with service like that!! Thank you for providing amazing products at exceptional prices!

You gotta understand the process- and speak up when something’s wrong. When I first ordered from Zulily I was frustrated because it felt like my items took a year to get to me. Finally in the app they have listed a “ship by” date section and when tracking packages (after they’ve shipped) it’s so easy to see where things are. I’ve ordered the majority of my Christmas presents from this site but also knew it would take a couple weeks to get to me. So I planned ahead so I would have them in time for Christmas. There are tons of great items but if you are last minute shopping this is not the site. I’ve got SO many great deals from Zulily and have always been satisfied with the products. I recently bought a coat off of them and immediately unpacked it, took the tags off and hung it up. Fast forward a few days and I go to wear it. I noticed two of the buttons were defective. Saddened, I emailed Zulily and sent pictures of the product and explained I had already thrown away the packaging and tags. I received a response in less than 12 hours on a Saturday! They treated me right and corrected the issue. I am beyond pleased with this site, app and customer service. 5 stars all the way!

Best Deals!. I have been a Zulilly customer longer than I care to admit! Pros: UNBELIEVABLE prices on designer products. I would never own Tom Ford eyeglasses or sunglasses if it was not for Zuliliy. I have also discovered many lines that I have never heard of including many from Europe. I am not a mall shopper so not having to leave my house to shop is the best part of all! Cons: No returns! Also you have to pay a shipping fee every time you place an order unless it’s within the same day as one before. They are great about refunding you if you receive an item that is flawed, however, last Christmas I ordered an item for a gift that was a totally different color than the photo. After they deducted the return shipping and I added what I paid originally in shipping to be delivered to me, I lost money😖

Give commendation and acknowledge good companies. I recently read a review of Zulily from what I think came from a first time customer. I was taken aback at the negative comments. And it was for something very minor. I have been a customer for years and whenever I have a situation with a product in any shape or form, Zulily promptly corrected the error. There are no words for how great Customer service has treated me. Zulily has gone over and above in treating me as a valued customer. I remember when I started seeing the Zulily advertisements on television. I said OMG now everyone will know my hot shopping spot. Today I have to ‘rush shop’ because so many have joined the craz. The individual who blast the company is hardly worth mentioning. Zulily leadership I haven’t enough space to thank you and your awesome staff for all you do. Best,

Love Zulily. Have ordered so many products from Zulily for myself and as gifts. Love the selection of unique items. My only complaint is that more care is not taken when mailing jewelry. If the seller does not include a box with the purchase, the item is mailed in a small plastic bag and shipped in a large, thin, non-padded plastic bag. This small delicate item is sliding around the bag amongst other items being shipped. I have received either damaged or broken pieces of jewelry or they break after being worn, eg.a stone falls off. I did call once on a piece I believed to be defective and received a prompt refund. I was able to repair the other pieces. I am now reluctant to order jewelry from Zulily. Can’t understand why these pieces cannot be mailed in a small box in a smaller envelope. Otherwise, I love Zulily, am pleased with the ease of ordering, customer service and returning items (though I find the return fee a little on the high side). The delivery of other items I have not had a problem with.

Customer Service. I have been shopping with Zuilily for the last year or more and I have had the best customer service I have ever had at any store or website!! They have always gone over and above, Every time I have ever called emailed or chatted with any one of them!!! I recommend this website to every single person I ever come in contact with. I worked in retail for over 30 years and I have been so impressed with each and every one of them!!!. I wish there was a way to make it known to the whole world how great the people are and how wonderful the website is .. along with the greatest merchandise, always high-quality and always backed a thousand percent. No matter where I shop this is always my first go to place. And I always, always find great Items and great selections.. all I can say, is I hope they’re always around!!! Thanks

Love the sales. I love the platform and the whole concept of how they order and are able to give us really great prices! Always read the reviews when ordering bc its hit or miss it seems on some of the premium brand items. (Perfume, makeup, etc.) It seems you have to be careful bc it looks like some of the premium products offered may not be real. I wish that the shopping interface was more user friendly and that you could see everything once you click on the item. Not having to click a second time to reveal what sizes they have. System runs slow most of the time. Shipping could be alot quicker on some things. I understand items that are being shipped internationally but not others that are in U.S. just not at the warehouse yet. Just a few suggestions to help make it better!! Thanks!

Never writes reviews. Let me start by saying that Zulily has never let me down. During the last year I have had the opportunity to online shop more than I have ever needed or wanted to in the past. With that being said, I have used other sites and experienced things like: sites selling items that were either knock-offs and/or of poor quality, sites with name brand items but they over promised on ship dates, never shipped or “lost in transit” 🙄, or “one of our customer service reps will contact you about your order.” .... then radio silence. I’m sure almost everyone has had at least one of these experiences. So this is why I’m writing my first review ever for Zulily. I have only ordered shoes and clothing so I can’t attest to bigger items but, I have always received exactly what I ordered, by the date promised, and have never had to contact customer support for any order I have placed. So in my book, Zulily has well earned my positive review!!

Come a long way!. When I first started ordering from Zulily years ago… It was a little harder to do returns. I am a very avid Zulily shopper and they are fabulous to deal with if you callThe customer service number. I have never had any luck getting my emails answer me therefore, I just talk to them in person.I love being notified when things that I wanted were out of stock! I do wish that you could always choose to get a credit with Zulily or a credit from your original payment method. Not everything I have ordered has been the quality I had hoped for, but if it's an issue of miss sizing or quality....customer service has been very good at taking my request to have my original payment method credited because I felt the return was not my fault! keep up the good work Zulily you get better and better every year! Very satisfied customer!

I love Zulily!!. I I I’ve trying new and up coming brands and love Zulily! I have been ordering from them for about 6 years. Now, I’m going to be honest. I have had a couple of items that I thought would be different but, by and large, everything I order, I love. The greatest attribute is name brands you know and love, sell their “wares” on Zulily. How can you go wrong with flat $7.99 shipping (free if you forgot something the same day of your last order). Your favorite brands (and some new comers) at a discount!!! How can you loose!!?? It takes a minute, for shipping items that comes from International ports. Zulily has many items on hand ( the little “rocket” beside the item you are looking at), is a shorter shipping time frame. You pretty much can’t loose.

Your apology. I just wish honesty would come first. You sent a message stating how sorry you were about a few orders I was unhappy with and give me a free gift of free shipping !! Activate and use before 7 days I was told. Tried to place an order but of-course there was no sign of Zulily honoring the so called apology gift. Only until I realize I had to place an order first, well, that is your normal business so of course after I placed my first order I get the pop up that tells me until Sunday night I have free shipping. Well , that is normal ! Certainly not honoring your email to me. Please tell me why bother - you know I’m a long time customer - I’d rather have never heard from you in the way of a gift of apology , then feel deceived only in another way once again. Please look at your customer service policies in place - before long we will be leaving. Sorry to vent ....just hate to love Zulily so much that I’m beginning to really dislike you.

Favorite Shopping Site;. I love, love, love my Zulily shopping site!! I would be lost without them! I buy all of my clothing, bedding, curtains, handbags or shoes, and even some of my hair products… I have had friends tell me to delete it because I am a habitual shopper and spend too much time and money on here but the bargains and the selection of products you can’t find anywhere else, I can buy here with a push of a button and I love that! Sometimes I do wait a while but other times a couple days. Either way the good out ways the bad! Great return policy and I have been with them for over 20 years… I have no need to go to the stores and wait in line or ponder over something I feel cost too much! Highly recommend them just understand some things take a lil longer to receive, depending on where it’s shipping from… Awesome site and so grateful during the COVID pandemic as it kept me from getting out or just keeping me busy… 💖

Not enough billing information when you receive your credit card bill.. I have been on Zulily for several years. I one I can’t stand you do not get your money back. You only get a credit. I fill like this is highway robbery. But the worst part is that when you finally “GET” your order. You can not figure out when the items were charged to offset the amount of the bill you receive from the account it was charged to. You never know what items are charged and on what credit card billing because our card does not itemize purchases, they only give you a lump amount. There has to be a better way of controlling the charges. It is sometimes a month or more before getting items I’ve purchased. Seems like the longer I’m on zulily the deals are no longer a bargain. Some items I can get cheaper locally! And that’s not even considering postage. They use to be the place to find fair prices on fun items. Not so sure anymore. You need to set up your game Zulily!

Good Site to Shop. I gave this review 4 stars because while it’s a good place to shop, it’s not great because of how long you have to often times wait for items. I like that they have different things that I don’t see everywhere else, but the wait times (and sometimes delayed shipping) put a big dent in my shopping experience (especially when I’m buying items as gifts, which I do most of the time, and hold my breath that I’ll get delivery by the time I need it for the occasion). I’d also like for the country of origin to be shown instead of ‘imported’ since I’d really prefer not to buy items made in China (with slave labor). I have found more times than not that customer service representatives are courteous and helpful when I’ve had items either go missing or have come defective.

Over all I love it.. I ordered clothes for my toddler off Zulily and they all shipped within a week or so of ordering. Very good prices. Very good quality clothes for sure. All the same fits on her as well which I was concerned they would fit differently from each other but I’m relieved they don’t. My only concern is one of the items I order took over 2 months to ship out. When I emailed support they said to check my orders through my app account. For 2 months it showed the order hadn’t even shipped to the Zulily warehouse. No later than a few days after emailing support did the order begin it’s transit and is finally en route for delivery. I was expecting a more helpful response from support since I had to contact them just to find out what’s up with this one item not being processed, but as long as I receive my order and it’s just as great as the rest of the order I’m very happy. I’ve recommended this app to other mothers I know and they have also had great shopping experiences and quality of their orders is just as great too.

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Lisa loves zulily. I use this app all the time! Don't even bother with others, they can't compare with quality. And I'm happy with all my items so far.....would love to get loyalty free delivery Keep up the good work

Soooo Easy. Zulily’s selection of fabulous things each day is very irresistible. Their service is amazing. The pricing so cheap! A very very easy way to shop from bed!

Angels. You guys have the best gear if you haven’t noticed I get everything from but the clothes for my angels (kids gear ) quality and price unbeatable they are the best dressed kids in Kindy always asked where the get their they zuzu and baba(Granma ) you make shopping so easy thank you cheers

Shopping. Love the things I buy from Zulily. They keep you informed if there is any trouble with your order. A few more things in larger sizes would be even better. Hard to find clothing for the larger ladies though.

Nice items and huge variety. Many lovely things to choose from! Unfortunately no returns which makes it a bit of a gamble. Also, items can take a VERY long time to arrive!!! Weeks and weeks in many cases!!

What happened?. I’ve been using the zulily app for years and this week it has stopped working. I can no longer sign to my account or change the currency to Aud and have had to revert back to using it in browser. Is this because I’m in Australia?

Please Add COLOUR CHOICE in the FILTER and ALSO... Absolutely love your site.. diverse range of shopping, great service too.. but please, can you PLEASE (huge Please) UPDATE YOUR FILTERS SO THAT WE CAN CHOOSE COLOURS in the filters as well. It would make a huge difference to my shopping experience with you, as more often than not, I just give up searching because I have to sift through a multitude of colours in a range only to find a few in the colour I prefer. It would stream-line our shopping experience per range. AND ALSO... Please (please please please) change your Saved (My Favourites) Items section to SHOW THE PRICES of the things we've saved. That way, when we look back in there, we can make a quick choice of adding an extra item to our shop before checking out. The way you have it set up right now makes this frustratingly difficult. We have to click on every item to see its price and lets face it, who wants to do that when you're pretty much done hunting and about to check out. It will improve our shopping experience by making it easier for us. Ultimately, you're losing out on potential further sales.. surely this must resonate with you, after all, we might be here to shop, but you're here to make money!

Fabulous shopping site. I love Zulily, it is a really good shopping site, there is a good variety of products and brands available throughout the year.

Mrs P.Drummond. I enjoy the wonderful service and at all times contactable if you need to check anything out. All goods are as stated and arrive in well padded boxes or parcel. Well done Zulily. It’s been a pleasure to deal with you.

Range of items to choose from. Thankyou for having a great range of wonderful things that we can choose from, I go on the site every night, just to see what new things you have added. Keep up the great work !!!!!! V'sace

Best quality product love the dresses n genuine prices. I love to shop from Zulily only ever since I found it .. so good the products girls shoes ,apparels , love shopping from here

So frustrating !. I too love Zulily, but agree that it is so frustrating not to have simple filters like ‘ low-high price ! Like most people, I shop to what I can afford ….but having to scroll through sometimes hundreds of pages , often means I just give up and leave the site. Even when I have items in the cart, as I am just too tired to continue . I have Brough up this subject before with Zulily ( on numerous occasions) only to be told “ we’ll bring it up with management “. Zulily, you are losing sales because of this…. and looking through the comments , I am not the only one who thinks so! Step up your game please!

Love it. I love shopping with Zulily and everything that I have bought has been true to the pictures and sized correctly. My only peeve is that it takes so long for orders to arrive

Maybe More Search Options?. Love Zulily, probably too much 😜 It would be even better if there were a couple more search fields...for example, colour and prices low to high? Other than that, great shopping site.

Love the bargains. Love this website so much we find amazing designers brand at cheapest prices I have been shopping at this website for my family for almost 10 years , thank you , amazing services , amazing bargains.. 😍😍😍

Zulilly experience. Always good quality and great prices. I have had many orders and all items have been exceptional.

Not shipping to Australia. I’ve tried to order Lucky Brand and it says cant ship to my address in Australia - disappointed I can’t purchase these items , which I don’t understand as they shouldn’t show up on the site if you can’t order . Otherwise , order process was quick and easy and a great selection .

Quality items. Great site quality items and good prices. Always delivers in good time

Zulily is the Best online store ever.. I do nearly all my online shopping on Zulily and have introduced my family and friends to their site. Their return policy is great. It takes the worry out of all sizing and quality problems other sites have. The staff I have spoken to are helpful and friendly. What more can you ask for!!

Products. Awesome good quality products from clothing,shoes,accessories,jewellery have been buying from Zulily for years. Never had any problems fast delivery great communication my favourite go to online shopping just love it. Great prices lots of family gifts bought and a huge variety do yourself a favour and get shopping. Thank you Zulily

Silvia Carroll. Just purchased two gorgeous longline tops with free shipping. For me it’s so much easier for me to shop online. Haven’t used this site this year but I will definitely be back. Australia is coming into winter and you find all seasons on your site. Thankyou

Great Product range. There is an array of product range for whatever your need or life stage. Sizing and information on products are spot on. Kept well informed on delivery and always delivered in a timely manner.

Have bought half of my clothes from Zulily. From intimates to party outfits; I have purchased so many items from Zulily that it’s almost a case of obsession (jk). The clothes are always excellent, the shoes are a perfect fit; and I find myself craving to find items from years back because they’re just so important to me. To add to this... I’m in Australia so naturally there’s a longer delay in delivery but I am so delighted with the Zulily variety and quality they’ll never lose me as a customer.

Disappointed!. I love most of their clothes and their customer service when they get something wrong is great. It's just the wait times on some items! I mean it says you might have to wait 4-5 weeks for some items (which I didn't realise at the time of ordering) and I'm given an arrival date on my order which would mean it would have been a couple days over the estimated wait time. However I ordered my items on the 7th of March and I was given the estimated arrival date of the 14th of April. However on my orders page I can still see (today) that one of the items I have ordered has not even reached their warehouse! That's 7 weeks this Wednesday and they haven't even received the item in their warehouse! So yes their clothes are awesome and their customer service has been excellent when they've sent out the wrong item however, their wait times are just rediculous, sorry to say!

Happy customer. All items have arrived and as expected Very good company to deal with Great variety of products Finding things I didn’t even know I needed

Zulily. Zulily is a brilliant way to shop for everyday great specials and is super as you have it all at your fingertips...don’t have to go outdoors in the freezing cold windy day ..just log on..using home computer or your phone..Thank you Zulily as you are a part of my life for shopping for all occasions!!

Getting expensive!. I love zulily and have spent a lot of money here, but lately the prices have been going up by a lot (up to 75% more than 3 months ago or so). Then they have 20% off days, but even after the discount I am paying more than a few months ago, so I am finding it less and less worthwhile to purchase stuff, which is a shame. There are still some good finds but these are becoming scarce.

Quick excellent prices. Ordered numerous times from Australia. Excellent quality great prices quick delivery times

App error. I’ve been trying to save favourites but the page won’t load, and when I go to the basket, there’s a message that reads “WAIT, WHAT? Our app is not cooperating at the moment. Give us a few minutes and we’ll get it up and running again!” But it’s been days, and no fix or update. Meanwhile, Zulily ads are running on game apps, and I can’t follow through on items of interest. Frustrating 😕

Great prices and quality. Living in Australia I would purchase gifts for my granddaughters who lived in New Zealand and Australia, now they have moved to Maryland for 4 years so it is even easier for me.

Great finds. Love the Zulily range of products. I always find something just a little unique and makes gift giving feel special for me. I have recommended to all of of my friends.

Returns & Refunds. I have been ordering from Zulily for years & always been happy with their products & especially their customer service. So I was disappointed recently when I contacted customer service regarding some shoes that I’d bought that were not true to size. It was a few weeks outside of the normal return period - however, unlike so many other companies that have relaxed their policies to provide more flexibility to their customers due to the pandemic - Zulily would not budge. I was genuinely surprised given their usual standard of service.

Best online shop shipping every.. I’ve been using Zulily for a few years .. And only get better with the amount and Pop up shops, to shop from .. Very easy site to use , size charts are spot on .. brilliant customer service.. My favourite online ever. Thanking you for making online shopping a Hassle-free, enjoyable experience ..Katrina

The WOW Factor. I love Zulily for the simple reason, this site has so many different things that I can’t find in shops anymore. The clothes have gorgeous prints and lots of choices to choose from. The SS jewellery has so many choices too as do the handbags…. I could go on & on - I’ve recommended this site to lots of my friends so hopefully you’re getting more business from Australia 🇦🇺 Thanks Zulily 😍❤️🇦🇺

Love Love Love this store !!. Zulily is my all time favourite store, love having access from Australia to all the awesome prices and merch you guys have on offer in the US. You’re my one stop shop for everything. Such a wide variety. I can’t get enough !!

Zulily. What an amazing company to shop. Great choices of various items for men women and children. As well as many other things you can buy, jewellery, homewares, garden, linen, the list goes on! Always accomodating with no hassles refund if the item is faulty or wrong size etc. Behind the scenes staff, you guys are always friendly, prompt, respectful and a delight to resolve any issues. You all are brilliant...🥰 What else can I say but “Love love love” Kindest Regards and thank you so much for the years I have shopped with you, you make it so easy and I’m an ex Retail Manager. You’ve won me 😘 Belle Ganly x

Late night shopping. I enjoy Zulily stores and appreciate having time to shop at my leisure and without interruption in my own home. The stores are so varied, affordable, unique and well regulated. The postage is reasonably priced, efficient, well packed and fast. Thanks Zulily. I have recommendef you to many friends!🛍📪

Lucretia. Have almost always been happy with products, some sizes have been on the small side, however Zulily has Always had the very best Customer Service. Love that they have different shops everyday .Love looking at Zulily most days, trawling every shop to find perhaps a gem. So , I-also get lots of compliments on the different finds I have purchased. Ian a very satisfied Customer .

Great service. Love the ease of ordering. The items arrive quickly and if you have any issues their customer service is second to none. They are efficient and courteous.

Smart dresser. People always comment on my grand daughters outfits and they ask where did I purchase them from

Top notch.. I have been shop with Zulily for years,living in Australia,the styles and quality are first class,I love especially buying high fashion names for my Grand daughters,which are cheaper than in Australia.A great company to buy from.

Good but a few issues. -There is no way to change your password in the app, and if you try to open zulily in a mobile browser every link you click just opens the app, very annoying. Had to delete the app in order to change my password. -Their “free shipping until midnight on all further orders” offer is a bit dodgy because on one part of the site it says midnight aest and another says pst which is a big difference. I sent an email about it once but did not receive compensation for the shipping I paid like you would expect when a company has advertised something wrong, and furthermore they did nothing to fix the mistake. Bad customer service and very misleading. -Also would love it if every search I did didn’t show the same clothes multiple times. I just want to see them all, once.

Top shopping. My experience with Zulily has been excellent: very timely arrival, true size charts, honesty and immediate refund of faulty items, which are very few. Really nothing more you could ask for in online shopping. 5 stars

Brilliant. I love this website, it has to be my absolute favourite online shopping store. So many great things from home to garden, clothing, health & beauty and the prices are fantastic. Every day there’s new sales and bargains I definitely would recommend this site to anyone.

Have been buying from this company for years. The quality of clothing I’ve purchased has been excellent, the service is far superior to any other online store I’ve used and their range is excellent.

Love almost everything. Great selection of products and an amazing return/refund policy. It takes a little while to get used the sizing chart as most stuff is US sizes but other than that - fantastic!!!

It’s all so pretty....... If you sift thru the volumes of clothing there’s some very nice things to be found and all at such reasonable prices. I’ve been shopping here for years and I’m seldom disappointed.......

Better on the Web. The app doesn’t display enough information. Your saved item used to appear at the bottom of the cart.

Love Zulily, Love the App!. I have so much fun browsing Zulily’s offerings. The ap is very easy to use and makes shopping a breeze. The only two things I would comment on are: 1/ I wish that I could search within my favourite items. Someone like me who has a lot of favourites would find this useful in managing potential future purposes. 2/ I suspect that some favourite items drop off, or that it doesn’t allow you to save a massive number, as I’m sure there have been things I’ve marked as a favourite (with a heart) that have disappeared from my list. Otherwise, can’t fault it really!

Top Shopping online App. Been shopping on this app for my iPad for a long time now. Never disappointed in the products I buy. Some very unique items not available in Australia.

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New products please. I am a long term happy customer of zulily! Lately I have noticed fewer new products. I would love to see new inventory!

No problem. Placing orders in Zulily is always a pleasant experience, so easy and fast

Always happy with zulilly. I’ve like almost everything I’ve gotten, if not customer service was excellent and helped me out immediately. Lots of variety, and amazing deals.

Excellent company. I have happily shopped Zulily for several years and without exception the products were as advertised and exceeded my expectations. On the rare occasions when something was slightly defective or sized incorrectly , customer service was excellent By far my favourite online shops only complaint, I spend too much but save tons

Best online site to buy for four self,family and home.. Simply the best online shopping experience,excellent customer service hands down,always professional and polite and helpful.

Sizing. Although your size chart helps greatly, I find the arms on some of your cloths way to tight. And with your no return policy I find it difficult to purchase more. Thank you

Works. App has been good so far. A few crashes but nothing irritating. I MUST say though, Zulily's customer service is amazing and over and above what I expected. They've resolved order problems for me that I didn't even think they'd reply to. Plus they accept Paypal!

Can’t trust anymore. Tons of knock offs. I’ve been using this app for years and their costs have gone up considerably, and they are even bringing in Dollarstore items saying Reg$35, on sale for $15, yet the Dollarstore sells exact item for $4. Tons of knock offs from China now. Stolen pics from other designers, and the item you get isn’t what was pictured. Tons of photoshopped patterns overlayed onto clothing. Can’t trust their products anymore. Even items from Shien, and tons with just M or L as the only tag, when you receive them. BUYER BEWARE!

Sometimes fun. Sometimes not.. Prices change before your eyes. Once I look at something then look again at same identical item, the price is jacked up. Also quality of garments is really suffering. Stay away from those awful tunics. The printing and colour bleeding is beyond awful and unlike the crisp graphics displayed. They’re truly garbage.

Issues with ‘my account’ tab. App was great until recently. I can shop fine but I can’t get the “my favourites” or the “my orders” tab to ever load anymore which is really frustrating. Might not even be an app issue because I couldn’t get the sections of my account to load online either.

Never disappointed. I have never been disappointed when ordering from zulily!! Love your quality!!

Happy Zulily Customer review. I have been shopping with Zulily for several years now and I am extremely satisfied. The variety and quality of items offered is amazing. And your customer service is excellent! I love Zulily and will continue to shop there. 👏🏻😁

The place to find what tou whant!. At Zulily, you’ll find beautiful things that you can’t find anywhere else!

Love items Shipping slow. Love the items. Most are as portrayed. Shipping takes waaay too long for some items.

My fav store. I love Zulily. Have been shopping for a few years now. You have to wait couple of weeks to get your items but worth the wait. Customer service is amazing.

My favourite place to order. Zulily is the absolute the best company to deal with. Prices are exceptional and any mistakes made are quickly resolved mookie75

Review. Customer service is excellent and the staff are very nice and extremely helpful.. Have been a customer of Zulily for a long time, and the variety of products never ceases to amaze me. Thanks Zulily

Great, but…. I’ve been shopping on Zulily for years. At least 80% of my purchases have been fabulous. Great customer service! However… It would be extremely helpful if they let customer review their purchases. They probably think that would not be helpful due to their turnover of merchandise. I bed to differ. A LOT of brands are repeat offerings and (most) stick to a specific size chart and quality of fabric, etc. As a Canadian customer - who cannot return items - this would be a very welcome feature. Overall, a fabulous shopping experience.

Je ne peux retourner le linge qui ne fait pas. TRÈS DÉCU. Très déçue

Ordering my third order. Zulily has a lot of great offers!

Shopping. I love to shop in this website they came into right items no hassle at all

Love Zulily. Everything ive ever bought from Zulily has been awesome!!!! Love this app. Judy D Johnston

Quality customer service, great items, fair prices. I’d recommend Zulily to family and friends.

My go to fashion website. I love Zulily; I enjoy shopping here and it’s so easy to search for exactly what I need and want. If I want a cotton top, I just type it into the search bar and can scroll and find my style in minutes. Yes sometimes it does take long for some things to be shipped and arrive at your home, but they are worth waiting for, especially when the prices are so reasonable. Just be sure to order for the following season ;)

Online compras. Todos sus productos son de buena calidad, si tienes algún problema en mi caso les mando un email y me contestan súper rápido. Solo una vez de todo el tiempo que tengo comprándoles me mandaron un modelo equivocado, les mande foto del modelo que pedí y del que me mandaron y muy amables se dusculparon, me mandaron el modelo correcto y me dijeron que podía quedarme con el que por error habían enviado Súper recomendada esta tienda online

Reclamo de envío y devolución .. Hola mucha demora en Los envío . Tengo 26:99 de crédito de un par de zapatos q no avía y solo me dieron 10:00 no es justo . Me falta. 16:99. Gracias saludos .

Great customer service. I have just discovered Zulily and I couldn’t be happier. I really have only ordered items from Ladies Ware so I can’t speak for other departments. There’s always something new popping up and they have a wonderful selection of stylish plus size clothes as well. Just know that items do take a couple of weeks to be delivered but Zulily will let you know that during the ordering process. The quality of the clothes are on the lower end of the scale but so are the prices. The quality is very good for the money. Also, Zulily rarely offers refunds but they do offer a credit to your account if you’re not completely satisfied and in some cases the sizing is totally out of wak. Get to know the names on the labels so you have a better knowledge of the product and it’s sizing. The credit will come in handy if you just want something new to wear. The customer service has been prompt and efficient. It’s clear that they want their customers happy. I would recommend Zulily to any one looking for affordable clothing for their whole family.

Love fabric. Very good reasonable price

Plenty of variety. While Zulily offers plenty of variety I am disappointed often by the quality in the clothing that arrives in my mail. I’ve noticed particularly that clothing and shoes made in China has a bad smell when I open the package, and is often too small. As a Canadian I am not offered a return policy and this is not fair given that I follow the size guides every time when I do order clothing and shoes. Also you do not tell me in the ad where the clothes are coming from with the exception of when they are made in the US. If you did, this might be avoided as I would know when not to order something. Also, you do not really give me much choice as to how often I receive your ads. It’s really all or nothing or I can have a month off. That’s not really much of a choice. My preference would be once a week rather than several times a day. This is too much. I wish to add something new to my review at this time. Most of the campaigns that you run show items repeated as many as three and four times each. The occasional one I can understand but beating me over the head with repeated advertising is wasting my valuable time and only serves to irritate me further and nudging me toward cancelling my account altogether. Thank you for considering my feedback . In sincerity, Audrey Richmond

Review. Your site meds to incorporate shopper reviews so that we know how the clothes fit.

Vraiment de beaux vêtements. Ce que j’aime chez Zulily c’est la qualité des vêtements qui sont, en plus, pas dispendieux. Beau choix à de meilleurs prix! C’est mon magasin en ligne par excellence ! Merci Zulily!

I really like this website. I really like this website. They have great deals. I only wish that you could return products. I live in Canada and nothing is available for return. I’d be happy with a store credit.

Je suis satisfaite. Bonjour avant chez Zulily il y avait des ventes à 20 pour cent etc . Il n’y en a plus . Je paie toujours le gros prix pour les commandes pour le shipping même si on me dit que ma deuxième commande du dimanche au jeudi j’aurai le shipping gratuit . Je l’ai jamais le,shipping gratuit pourquoi ? Le temps d’attente de la commande est long . Les retours nous coûtent très chers . Zulily regorge de beaux articles par contre . Ce serait intéressant d’accumuler des points si on achète énormément comme moi , un genre de récompense . Merci de me délire ! Danielle Ringuette

Bug. Since the last update, it seems impossible for me to open the app. I tried uninstalling/reinstalling it, restarting my phone, etc. and the problem remains.

Love Zulily. I love shopping at Zulily! The selection is great and so are the prices

All around great.. Great selection. Great prices. Loved everything I’ve ordered from here!

Love zuilly. Love shopping here always unique and the prices can’t be beat the pay in 2 option allows me too get the things I want without having too pay all at once

Great products. I have had great luck purchasing products from Zulily. I would like more details in the descriptions.

Best Deals on brand name everything!. Love zulily I check it every day when there are only a few left of an item you get the best deals today I got a baby blue queen size down comforter for 105 dollars, fit flop leather thongs 50 dollars regular these 2 items would of cost at least 500$ I love Zulily

Kids. I love shopping for my kids on this website. I also find gifts for friends & family. Customer service is excellent.

Produit de qualité. J’aime bien le site, il y a de bons produits. Le seul bémol, c’est le délai d’expédition qui est quand même long.

ZULILY. I have ordered a variety of items from ZULILY. All great quality and speedy shipping. Highly recommend them

Great finds - Supers trouvailles. J’aime venir jeter un coup d’œil chaque jour et fouiller avec confiance les marques que je connais. Je déniche des trouvailles pour toute ma famille à bas prix (j’ai 4 enfants!) J’aime que j’ai toute la journée pour terminer ma commande! - I like to check everyday for deals on brands I already know and trust. I always find stuff for the hole family (I have 4 kids!) I love that I have all day to finish my order!

Shopping bag doesn’t work on iPad. Ever since the last update I cannot open my shopping bag on my iPad. Other things work, but not that page.

Mon site a trésor. Super contente

Love Zulily. I love this site. Every morning at 6 am the new deals arrive, my morning ritual us to browse with my coffee! Love shopping for the whole family!

This is my favourite store. This is my favourite store. The only place I can buy great clothes and shoes that are great looking and not really expensive.

I love Zulily. I love Zulily as a source for fashionable clothing at reasonable prices. When there is an error of any kind, they are quick to solve the issue. I have been using this website for many years and have complete satisfaction with their policies.

Love❤️Zulily. I love shopping online at Zulily! Never disappointed with wonderful customer service! Always back their products!

J’aime. Les prix sont abordable je suis confortablement et satisfait merci

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Love zulily but..... I’ve always loved zulily! They have always been super amazing with their customer service! Anytime I’ve had an issue they either said ship it back no problem or just keep it. Maybe it’s because it was Christmas honestly I’ve only had this issue once! I’ve only returned twice! However I was charged to return the items then had to wait until they were received which ended up becoming a huge mess. Then charged again for shipping my new items.... they could have at the very least given me free shipping since they were charging me to return my item! THEY (ZULILY) SENT ME THE WRONG COLOR FOR... I felt like I was kind of tricked in that moment but other than that great quality, great prices ALWAYS. Usually great customer service. Hopefully next time will be better.

Used to love it. I order about once a month or so from Zulily. I used to love them but since QVC bought them I had had 4 separate issues, all within a two month period, which I feel was not handled the best. The biggest was when I ordered a women’s small shirt and I was sent a toddlers size small. When I contacted you, the rep told me it was my fault for ordering wrong size. I was not happy and then I received a second message in which I received a $5.00 credit because it was your fault. That was nice but honestly the hassle I went through was not worth it. I tried to order today and was asked to input all my financial info again because you are pushing Apple Pay and PayPal. Very frustrating! If I continue to find ordering a hassle I will no longer be a customer. I can deal with long shipping, etc but not other issues that are unnecessary. Sincerely, Diana Moreno

I enjoy Shopping at Zulily. When I first ordered a top from Zulily, I was delighted to get it and wear it to my music group because it had music notes all over it!! The colors in all the tops I have bought are so much fun to wear!! Some of the fabric is easier to snag than others. Some fabrics I should have hand washed because the ones I washed via machine are looking a little bit worn!! However, the price is right and I get to have new things to wear without having to put out a lot of money!! My biggest problem with Zulily is that they have so many nice things to buy, that I can easily buy something new every day!! So I must restrain myself nowadays! Zulily carries fun products at a reasonable rate!! Have fun shopping!!

Worth the Wait. Although not all of Zulily’s items ship quickly (I’ve had to wait up to 5 weeks to receive some items), everything I have ever ordered on this site or through the app has been absolutely splendid. I love the sales, and I personally feel that the prices are well worth the wait for the quality and name brand products that I’ve found. I love a good bargain and have found some really great items through this site! As an aside, customer service is on pointe; I’ve had to return a couple of items, and have immediately received refunds, no questions asked.

App has declined... Zulily is awesome. 5+ Customer Service. First few yrs shopping with Zulily i could review items on the app and order with confidence of getting what I thought I had ordered. Not sure what has happened but the accuracy of the description and what is depicted in the photo has really diminished. Someone is not doing a very good job reviewing what is showing up on the APP. An error every once in a while is certainly understandable but I’m seeing them every time I browse the APP..that’s usually every day. I’ve decided against purchasing items because of it. Note: I’m available for performing quality reviews. 😬

Wrong items received. I have received the wrong item or a refund multiple times now due to them overselling. Most recently, I received an item in the wrong color, I contacted Zulily and the first thing they tell me is “we normally charge a fee of $4.95 to return items, however, we will waive this fee this one time”. Don’t make someone feel like they are responsible for your mistakes. And, you can’t fulfill my item because you oversold it and now my child has to pay the price. However, I ordered the day the sale opened, so I was one of the first to order the item and they continued to sell the item for a week after in the same size. (It track the item to see if it is selling out and if I might have issues with fulfillment). Unfortunately, this is not the first time I have had this issue with them, however, it will be the last.

Flash sales. I always seem to miss out when I see one of the quick sales ads. I chalked it up to not getting in quick enough. However, just recently I was actually on the Zulily site when one popped up for Kathy Primitive plaques. I can’t exactly remember the cost, but it was like $1.99. I immediately clicked on it, and scrolled down to find the ones that were at that special price. Surprise, surprise, when I reached the bottom, where they were listed, EVERY one was listed, “All Gone”. I felt very ripped off. I buy a lot from you and was very disappointed.

Customer service. My first order a few weeks ago was canceled due to my card information not matching my shipping information. It really bummed me out considering I’ve been waiting for this spring jacket for my daughter. I called customer service and spoke with a Mitchell and he completely turned my thoughts around. Not only did he have every answer I needed, he was polite and considerate to my situation. Gave me the information I needed to replace the order and make sure this doesn’t happen again in the future. Best customer service over the phone I’ve revived in a long time. Will definitely be ordering more specifically because of Mitchell. Thanks so much !

App used to work well, but now - ecch!. ¾ of time app states that they are having a problem. Hope the update fixes it. As far as content is concerned, I really question how much they check out some of their products. Several times the description and photo have little in common with what you receive. Items listed as sterling silver are often plate. When I questioned that, the reply was “It’s plated with sterling silver”. Wrong-o, Zulily. Either it’s sterling, or it isn’t. Plate don’t make it! Can’t really complain about present return policy, as previously you couldn’t return something unless it was damaged. One last thing. Am I correct in guessing that “Suzanne Betro” is your new(ish) house brand. It’s incessantly pushed on us. Tacky at best. Lots of poor quality fabrics in ugly, repetitive “styles”.

Plus sized. I have spent a great deal of money with This company. I have only one compliant when you order plus size with no return policy they will send you what ever size they choose I have a bag full of pieces that I ordered in my size. But if it's from India the arms seem to be substantially smaller than our plus sizes here in the US and I wasted my money I always check he description and how they run but still I get whatever. Also, I have waited several weeks for my items, THIS needs to be expressed in writing on all items that are subject to a long waits.

Love it, favorite app. Shipping takes a while but as long as you know that and don’t expect fast shipping it is fantastic, hands down my favorite app out there! Everything I’ve found on here has been a gem- fantastic quality, soft fabrics, AWESOME prices! Only other thing to get the most out of this shop is to really know your size - to keep prices low there are no returns. So, if I’m unsure of something I won’t order it. I only order what I know is a great deal and What I know will fit. Seriously give this a shot if you are ok to wait a few weeks to ship- I don’t even mind that- I order and then forget about it and then it brightens my day when the items arrive :)

Pleasant surprise!. I’d seen ads forever, but figured Zulily would be just another way to get junky products, like I’ve gotten burned by in the past, but I was so wrong! I ordered a few inexpensive things and they were as advertised. I went on to Somme garments that were worth twice what I paid, even with the shipping cost. Bonus when I unlocked free shipping! Used that opportunity to order some Christmas things for my nieces, even got them very quickly. The winter coat took a while (2weeks) but I think it was still pretty reasonable since it just got pretty cold here! Thank you for unfooling me 😊

Love it. I have ordered from zulily many times over he last few years. Occasionally an order is canceled for some reason but I have always received a 10$ credit when that happens and they don’t charge me until my items ship, so it’s just a bonus. I recently had an item arrive not working properly. I sent an email to customer service looking for some trouble shooting ideas. They instead sent me the item again at not cost to me and added a 5$ credit to my account. I have never had anything less than excellent customer service with them.

Mama Loves Jesus. There are some truly Amazing Deals on Zulily at unbeatable low prices with items you won’t find anywhere else! Be sure to check reviews when possible, & do your homework. As with any online purchase, there’s a risk, but — I will say with 3 kids, elementary, Middle School, & High School aged, I but A LOT from Zulily, which has allowed the kids, hubby, & I to have very nice, super low-priced, great quality name-brand clothes & many other items that I wouldn’t have paid regular price for otherwise. Great gift finds too! I get EXCITED waiting for new things to come out everyday! lol :-) There’s a little bit of everything & something to LOVE for everyone! Just be sure to get it before it’s gone! WE LOVE US SOME ZULILY! 🤩✨

Always unique, always fun. I have found things on this site that were fun and unique for everyone in the family! Clothing, dinosaur lunchbox, Grut stuffed toy, cookies, ceramics, decorating items, something for everyone that would take me weeks to find on my own, visiting store after store! And that would not have been nearly as successful! Thank you for finding great items, fun new products and old favorites and putting them all on an easy website to find them! The family always asks where did I find such a great item! Confirmed customer! As long as you are here.....so am I! Robin Gilbert

So many things to love.... I’ve been a customer since Zulily was first available. Since the beginning the customer service has always been 5 star! Every problem solved to the best of their ability, always a polite, helpful voice on the other end. My 4 stars comes from the continuing issue of the sizing charts. It’s unfortunate, but brands I don’t recognize and haven’t ever tried, I tend to pass up. I’ve had repeated issues and reported them. Thankfully Zulily continues to impress with the wide variety of brand names that my family wears and uses very often. I get a Zulily box almost as often as my shipments from A****n 😁 This is an honest unpaid review. Just a happy shopper!

Customer service not always that great .... Whenever you need to reach out to customer service on anything other than ‘please cancel my order’ you get these cheesy canned responses. They don’t even read what you wrote to them, they just fired off whatever template contains a key word in your email ... very frustrating ... especially when you pay extra for shipping only to find out it’s not available and you are trying to get the cost refunded. Also there ‘ready to ship’ ... you pay to have it expedited and then find out it is shipping internationally so you still have to wait 2 - 4 weeks to get it ... arrgghhh !

Refusal to honor return.. I have been a customer if Zulily for several years. Have always been pleased with the company. However, I purchased two men’s shirts in September of 2018 that did not meet my expectations. Like I have done on many occasions, I requested permission to return them and promptly did so. I always have tracking information for validation of the return. I checked the tracking information and saw that the items had reached Zulily and been accepted. I waited for my credit to appear but instead was told that the items were not received by the November deadline. They were received by a Zulily representative in early October.

Awesome!. There was a time when ordering from Zulily was hit or miss. You could get your items in a reasonable amount of time, or you could wait months, totally forget what you had ordered, then receive a package that gave you a surprise. I have been with Zulily for some time, but because of the second scenario, I quit buying from them. Well, they have truly stepped up their game. Ordering now gets all of your purchases in a reasonable amount of time, comparable to any other online retailer. It is refreshing, and encouraging, and this year, they were my primary go-to retailer. I bought most of my Christmas gifts from Zulily, and each has been worth it. So glad things have changed and I will continue to shop here.

J. Lollie. I found this app and glanced at the prices. I was amazed at some of the savings so, in much hesitation I downloaded and an gave it a shot. I’m totally addicted now!! The only negative thing I really don’t like is the no return, but I’ve order close to 50 items from clothes to jewelry, shoes etc and only wanted to return one item. Only because my daughter didn’t want it. But for the price it wouldn’t have been worth the effort to send back. This is coming from a single mom of 5 :) love this app probably too much. Update 2 yrs later still using this app. Returns available now. Shipping is still a little longer but worth the wait most times.

Aw c’mon! You deserve 0 stars!. I’ve purchased from Zulily before with no problems because I only bought 2 different items. But this time I needed 12 curtain hooks. 1st: When I selected an item I had to put that one item in my cart then “continue shopping” each time I needed to add to the qty of the same curtain hooks. There is no way to change the quantity either on the item listing or in the cart. I had to go through the “continue shopping” routine to add to my cart FOR EACH ITEM! 2nd: I needed 12 hooks but I got a pop up limiting my purchase to 10 of the same item. For my 12 windows being all the same this is a problem. 3rd: tried to change the quantity to 9 but there is no way to do that in the cart! You have to delete the cart and start over! RIDICULOUS!! I will delete this app and never return. The frustration is not worth it.

Love Zulily. I love Zulily. I have so many choices of merchandise to pick from. Best of all, they have so many new, different items that I didn’t even think of. For example, I just ordered two science kits for my granddaughters. One was for bubble experiments and the other for gardening. Both kits came with supplies and ideas that extended knowledge beyond just the simple process of experimenting. But, I hate how long it takes it takes to ship. I always have to consider how long will it take for me to receive the item before I place an order. Nine times out of ten, I have decided not to order. The two kits I ordered and loved was for summer activities.

Love the customer service. I buy nearly everything at zulily. I would say I’m likely their top customer. They have the best customer service of any company I have ever dealt with. There are some tricks, like knowing your brands, and it’s important to check prices even though you will not find prices cheaper you sometimes can find them the same. But shipping is so low cost why buy elsewhere!? One complaint I do have is I wish they would ship more economically/consistently. Sometimes I get overfilled boxes but more often I get large boxes for small items and each shipped separately. I feel bad for the trees. Thank you for being a company of great employees and service!

Review. The reason I rated it one star was because I ordered four sets of matching pajamas (I ordered them way in advance and all at the same time. It wasn’t a last minute purchase) and y’all were only able to ship me two. This item was also a no return item too!! So I have two sets of pajamas that I don’t know what I’m going to do with. Y’all only gave me a $10 off coupon for the inconvenience. I’ve spent a lot of money with y’all and I think this is very very crappy business!!! Did y’all not look at the order? Did y’all not think I needed and wanted all four for a reason? Not just two!!! So as a result, my business and money has been going elsewhere since this occurred!!!! I’m sure I’m not the only one this has ever happened to. The funny thing is I don’t mind that it takes forever for y’all to ship things out. My friends hate buying from y’all for that reason alone!!! Just a thought to ponder on!!!

False pop up notifications. Every time I click on a “notify me” tab when Zulily is out of a desired item I begin to receive pop up notices stating that my requested brand/item is back in stock and I had better hurry because there is only one or two left in stock. When I click on that pop up message it takes me to the Zulily page where it states that my requested item is all gone. You can’t tell me it just disappeared within the one second it took me to click on that pop up. Grrr, it happens every time and I think it’s a tactic for me to settle on buying something different. I wish this would stop or I will no longer be using the notify tab any longer. If the item is gone then it’s just gone and I won’t be buying it.

Horrible. I bought a winter jacket for one of my students from Zulily on Nov 2, it says it was delivered Nov 6. However it wasn’t. I emailed them the 6th telling them this and they told me I needed to wait 5 business days before I could request a refund. In the meantime I explained to them this was a jacket for one of my students and it’s very cold outside and they will be going without a jacket until I can get one for them. Zulily didn’t seem to mind that one of my students will be freezing cold for the next week. 5 days pass, I email them again. They tell me I have to wait 7-10 days and then I can reach out again for a refund. I have used Zulily a lot in the past but I can tell you, this will be my last purchase. Poor customer service and no morals……and still waiting on a refund!

Not worth it. All of Zulily’s items are marked as special, but they are regular price! Or over priced for the website! Once you add shipping and handling It’s regular price, most of the time overpriced! I don’t think that’s a deal. Omgsh there shipping can take up to month and a half! Yes some say fast shipping, but then you get an email saying that because of COVID they are doing their best to get items shipped. I get it, but can you put that out there before we buy not send an email the day it’s supposed to be delivered. This has happened for so many items! I do not recommend Zulily to anyone. Zulily needs to do better with their pricing. Just to put this out there yes there are a lot of big items that are on sale ... but I’m talking about playgrounds etc. I don’t want to come on to a website that sells small items for sale and spends $500 this big item because it’s on sale. I don’t think that’s what zulily is about.

Force quit?. Had over $250 worth of products in my basket. Went to pay, app crashed, lost all of my items. REALLY disappointed. Just an update: I tried it again. Same thing. So I went through the website instead and had no problems. Went ahead and checked my e-mail for confirmation, and, well... It turns out that all of these transactions actually went through! So be super careful when using this app! If it crashes when trying to pay, check your email before trying again!!! Just spent over $800 (when I had budgeted for $300), with zero way to get the money back before it clears my account. They did cancel two of the orders, but I now have to wait for a refund. For those of you on a budget, you know that this could lead to an overdrawn account and all the feels that come with it. Not a happy customer.

Christmas shopping & didn’t see that I hadn’t have my cc info in.. Wish I was able to get my items, n my cart b4 the sell ended. I had no address or payment in my account yet? By the time, I did my address, over half my sell items were gone. I did get 7/8 items very nice items at a decent price tho. I really wanted the black,& white hi top shoe , but I ended up having to get grey! Thanks Zulily,4 what I was able 2 purchase. I definitely would of had bought all my items in my saved items that r now currently gone!!! If u happen to get a size 6 in the black & white in b4 shipping my order? I’d love to have those colors instead of grey an the bottom trimmed in white.

Not user friendly. I find the changes made to the site have made shopping much more difficult and therefore I am using it much less frequently. Combining plus with other sizes makes shopping much more time consuming for the plus size shopper as one has to wade through numerous items only to find out they don’t come in plus size. Placing how many people are viewing an item on the neckline prevents me from seeing the neckline, something I am very interested in whereas how many people are viewing an item, I have no interest in. Website has become increasingly difficult to navigate, finding and using filters and distinct categories much more complicated than before. Only improvement is now allowing returns.

Orders in a black hole. Last 3 orders from the app have gone into a black hole The customer support has no visibility, accountability or empathy towards having no status on an order that should have been shipped 10days ago The customer rep mentioned you have ordered from the vendor and he hasn’t shipped it. That is a blatant lie !! I ordered from Zulily I do not know about its vendors. You need to improve your visibility rather than expect the customer to empathize with your situation that the vendor has shown lack of accountability. I really want to delete the app but have to hold on to till the last 3 orders reach some form of conclusion :( Old ardent fan which you lost!

Poor quality. High prices. I have been with Zulily for a few years. It seems your quality in most clothing has gone down. You do not pass along shipping information in regards to wear the product is shipping from. Even using the size charts do not guarantee that the size will be accurate. And because you decide to purchase from these outside countries if the item doesn’t fit it can’t be returned. This is my final order and I will officially remove your app and close my account after all of my smart pays are paid off. It seems all you’re concerned about is money, not the quality of your product.

Removable wall paper. I can’t really comment yet because I haven’t gotten it yet, however, I can attest that it was very affordable compared with other online retailers such as Overstock and Walmart and Wayfair. These are my go to places for items and I look at reviews from other buyers and this places immeasurably on whether I would order from. The price is very reasonable and I probably wouldn’t have bought it from Zulily if I didn’t check all the other online retailers and found that it has gotten good reviews and the price is the best price in comparison to other online sellers. Can’t wait to get them!

Marcus. I had a little issue with the app and Marcus, the associate, helped tremendously! I was so happy with his help. He apologized for talking over me which, by the way, he was not. He was friendly, courteous, and took his job seriously. If I could give a rating between 1-10, I would give him a 12! He needs a raise guys! When you hire people like this, then you are doing a fantastic job! Please let him know that I thought he was wonderful and talking to him about the issue made me feel at ease which, is exactly what an associate is supposed to do! So, thank you Marcus for doing a tremendous job! I hope that you will be going places with this company! Thanks again! Kind Regards, Patricia Dietze

Careful shopping will get big results. I've shopped on Zulily for quite a few years. My finds were exactly as described but read thru the entire description thoroughly. Pay attention to the shipping time! I stay with brand names or names that have good reputations per a Google search. The 2 times I had big issues with an order, their customer service promptly took care of me. The last time, a box of jewelry was improperly wrapped for shipping and arrived very broken. The item was no longer available but the rep gave me a full refund and a small credit towards a future purchase. Shop with attention to detail and don't expect the item/s to arrive in a matter of days. There are a lot of good deals to be had!

You can’t find legitimate deals anywhere else. I absolutely love checking out the brands I love and trust but at such a lowered price but same quality. Zulily showcases new brands from around the world and I absolutely love it! I had to cancel an order due to an accidental order of the same product twice, customer service not only quickly stopped payment but got in touch with shipment and made sure it had not left warehouse, all in 20-30 minutes I received an email and everything was cleared and my payment and shipping cost was put back into a my option of Zulily credit. A great company.:)

Enjoying it!. My sister recommended zulily and I was skeptical but decided to try it. So far I’ve been nothing but totally happy with my purchases! The clothes have fit perfectly and been exactly as advertised, and for great prices. I love that most dresses give you the shoulder to hem length. As for shipping, if you get something with the little orange rocket on the picture it means they have it in their warehouse and shipping is MUCH faster. I got my items in 9 days or less. Otherwise you have to wait for the item to get to their warehouse and then to you. I only give 4 stars instead of 5 because they don’t show reviews on the site from other people who have bought the item, and that makes me nervous every time I make a purchase.

A Satisfied Customer. I also have purchased quite a few things over the past year and I’m happy with everything that I purchased. My only complaint is that it takes so long to get here. I have waited as much as two months. Also I wish I had the option to have my returns credited back to my card or store credit. I will continue to order anyway. I also want to thank your customer service people for being so friendly and accommodating whenever I have had to call for anything! Keep up the great work!

Zulily review. I’ve enjoyed shopping Zulily for a number of years but have learned the quality on some items are not of the quality I would have purchased had I’d seen the items in a store, especially women’s clothing. Many times I’ve been very disappointed even though the item is returnable, by the time I pay for return shipping it has cost more than the item cost. I usually donate to Goodwill. Additionally I would like to make a suggestion that may improve on deliveries; if you know the item is available indicate when the targeted date would be to ship out, give buyer option to hold until other items are available if not needed immediately. For example I begin shopping for Christmas usually in September/October so most items could be held and shipped at the same time. This could be huge savings in shipping, and possibly for the buyers efforts the return shipping costs for items needing to be returned could be discounted. Overall I love shopping Zulily as you can see by the number of purchases I make each year. Merry Christmas and thank you. Diane Bailey

Great. Great sale items. Great selection. I do think the algorithms have changed making the look of each brand or section appear more confusing to the shopper. Certain “group” are too broad of a group vs collections by brand, “ sale”, kids or other things. It becomes too cluttered to shop for. I would like the app to cater to my shopping and to decrease shipping costs for frequent shoppers. I would definitely shop more but the shipping cost is a HUGE reason why I don’t. Also, I would also shop more but the rapid shipping is so expensive. It’s a huge deterrent from me buying anything! I know I am turned off 90% of the time due to shipping fees.

Best Customer Service. I’ve only had a few issues with receiving the wrong item, missing an item and I order from Zulily on a weekly basis. This Christmas I’d ordered a Santa Milk and Cookie plate and mug set. It arrived the Tuesday before Christmas and I immediately noticed the plate had a chip. I emailed customer service on Wednesday, with photos, asking how we could fix this before Christmas Eve, which was the next Monday. They gave me a $5 credit for having an issue- but more amazingly- I received a replacement 2 days after contacting them! I was blown away and my grandsons were able to begin a tradition with a very special plate and mug set, thanks to Zulily’s fabulous customer service!!

Great online store!. Zulily has it all!! But one down fall that I’ve encountered is that some of the items (women’s pants, mainly blue jean) I’ve bought and the size tags were cut off. So when I tried the jeans on they didn’t fit at all, way to small (like girls size 14, not of women’s size 8). I don’t know want size I actually did received but I can say that the jeans I ordered wasn’t not what I received. I did rate zulily a 5 because everything else I’ve bought was actually what I ordered and the quality of the clothes is outstanding. I can’t afford to shop at high end stores due to very high prices just for one item of clothing. Now I can afford the exact same item at fraction of the cost thanks to Zulily. I admit I’m addicted to Zulily!!

Return policy could be improved. I erroneously forgot to add an item to my return and called them for assistance. They told me after they generate the return slip there is absolutely no way to cancel it and the additional item I wanted to return would be charged an additional return fee. I find this appalling. I’m not paying 8.95 to return a t shirt! So I told the CS rep just that, and that I’ll put it in the same box as the other 2 items. He replied you can’t do that otherwise I won’t get any return credit whatsoever and I’d still have to pay for return and the item?!? Though most of my experience has been good, they really need to find a better way to handle their return process.

Happy but could be happier. I love shopping with zulily and I’m always telling friends and family to shop as well. I do however have just one complaint.... I was given a $10 credit after waiting for an item for more than month only to find out it wasn’t coming. After I was given the $10, it was then taken away. I found out that the $10 expired, but I was never told that. I emailed and called about it and found it upsetting that not one representative offered to give it back to me after spending thousands of dollars with zulily. I guess you could say I’m disappointed I was treated this way....

Review. Zulily is really enjoyable, however I️ believe I️ would take more of a chance on items if there was the option to return things if they didn’t work/fit/match/ etc. after receiving them. Everything is not returnable so I️ don’t buy many, any things that I️ would normally purchase since it’s very hard to assess weather or not it will be a perfect fit once it arrives home. The other thing that is frustrating is it seems to take quite a long time to receive items after completing an order. Otherwise, most of the products have been of good quality -although I’ve never purchased furniture so I️ can’t speak to that! Specifically because of the reasons above!!

Good and bad. I really like the items they have. They have some really good deals on good quality clothes. That’s the hard part, though. It’s hard to discern which are the good quality items from the cheap stuff. But what really makes me dislike this is the fact that I pay shipping (once every 24 hrs) but if something is not as described or doesn’t fit, I have to pay a shipping fee to return it also. That’s annoying. Also I hate that there are no reviews. I need to know if items fit true to size or big or small so I can make a good guess at the right size for me. And since I can’t hear from others on the fit I make my own guess, and sometimes it’s wrong, and I have to pay to return the I’ll-fitting item.

Satisfied with most orders. I have shopped with Zulily for many years. I have not been disappointed in any of the merchandise, sometimes it takes a little longer to get things, but my only complaint is a couple times it was said that the merchandise was delivered and it wasn’t. I did report both times to Zulily but did not receive a refund. It only happened two or three times out of tons of orders, but it is still disappointing. I am not sure if the delivery was the fault of Zulily or the Postal Service, but I still think a report of not receiving merchandise should be a full credit.

Why only 3?. I usually try to rate the internet stores I frequent with the top ratings possible. Zulily is a store I use probably a majority of the time because they have huge numbers of really nice product with a large and varied category of items. It is like a massive Macys, or Target or even WalMart. My biggest negative is that once you buy something you can’t return it although they “SAY” they want you to be happy and if you have problems they will work to keep you satisfied. But, too often the operator is rather short explaining that we had been warned that all purchases are “FINAL”. I find too often when something arrives I’m not happy with I just use it for a gift, or stick it in the back of my closet waiting for the next GoodWill drive. Trying to exchange something is not worth the trouble!

Love Zulily - Hate their App. I love shopping on zulily but the app is awful. Either closes itself while looking through categories (multiple times each day) or had been showing duplicate items under the categories. Seems like they fix one or the other of these problems with updates but never both together. Forget contacting their support - they just give you canned answers that don't relate to using the app or they give you canned answers that don't even relate to your problem at all. 6/3/18 update - app is still awful and so is their support. If you get logged out of the app, with new IOS updates it is forcing me to use the Touch ID for login - but it won’t log in. Support just keeps having me change my password which doesn’t help. And they keep saying they are creating a ticket for the issue, but nothing has happened yet - been 2 weeks since I could log into the app.

Payment issues. For the most part I’ve had good service and quality from what I’ve ordered. Yes, shipping takes longer but they are pretty up front about that you just had to read the information they put in front of you. My biggest issue is that no matter what my preferences are in PayPal, if I want to use a credit card I have to input it directly to Zulily. Every time I try to use Paypal it takes from my bank account even though I have a card as my preferred method of payment. No other app or website I have ever use Paypal with has had this issue. Just Zulily. It should be obvious but I’m using Paypal because I don’t want to give my card number directly to a website. I would probably order from the site more often if this wasn’t the case.