Green Dot - Mobile Banking App Reviews

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Over GreenDot 👎🏼. I’ve had a GreenDot card for awhile but never decided to use them until recently🤦🏻‍♀️ Strike one May 16, 2018 there was a charge made on my account that I didn’t authorize called the customer service specialist and was told my card would be canceled & I’d have to wait & receive a new one which would take 7 to 10 business days & my paycheck was to be deposited that week so I cancel the dispute. Strike 2 June 2, 2018 I’m at breakfast with my family, we enjoy our meal then it’s time to pay the server informs me that my card was declined which was odd because I just got paid. Go next door to Royal Farms to use the Atm & it’s says card unauthorized call GreenDot again and I’m informed my card has been cancelled from the May 16 incident which I was told it wouldn’t be🤬. So again I call GreenDot and I’m allowed to transfer my funds to an old card until the new one comes smooth sailing finally 🙌🏼Fast forward to today the new card comes I call and I’m now told I can’t transfer the funds from the old card to the new one because my address doesn’t match like if I was told this from the beginning I wouldn’t have an issue but it seems like the company just does what it wants I wouldn’t recommend using GreenDot

Needs a lot of boatload improvements.. Two stars because you do get your money sooner. Used to be a pretty cool card but.. Horrible customer service!!! Can hardly understand the representatives, they place you on hold come back and without saying a word place you on hold again, and then come back and say “hello? Hello?” And then hang up. It took three calls three different times in the course of a month (in which I had to repeatedly go through a bunch of prompts to even get to a live representative) to tell me that I couldn’t use the MasterCard with Apple Pay that I had to use visa.. cool but then the go on to say that they couldn’t send me one but I had to go to the store to buy one and have it activated. Too many shenanigans for me.. could go on but I’ll stop. I’m researching other prepaid accounts so that I can drop this one in the shredder. P.S. pay attention to the ratings and reviews !!! Don’t be fooled by the reply to the reviews as if they really care about you and your money as opposed to their reputation. 😡! Get it together GreenDot.

Mix feelings about this company. I work in a call center and there are always policies that the companies don’t mention that you end up finding about later. I switch from a bluebird to GreenDot. I get charged $10 a month just to have the line open. Most real banks charge $5 a month. Also they arnt 100% on giving you your paycheck early. There’s a chance they can process your direct deposit up to two days early but it’s not guaranteed. They will hold your direct deposit like any other bank if it fits their company needs. Today is the first time in almost a year that I’ve put up with greendot, that I was not paid a day ahead of my normal pay day. With bluebird it was alway guaranteed that they would release your money a day before you paydate. I hate bluebird cause it’s through AMEX. No one likes to accept them. But I might switch back after this. With a 10$ a month membership fee and not being able to guaranteed I get my check early I might as well find a cheeper card service. Also stop sending your call center jobs overseas. It doesn’t make me feel better when I call in knowing my call is going overseas.

Life Saver. In the beginning of October my identify was stolen and the person committed check fraud in my name, stealing just under $1000 from me and causing Bank of America to lock down my accounts completely. I happened to pick up a GREENDOT prepaid card from CVS to use while I was attempting to regain my Bank of America account. Long story short Bank of America took forever to resolve my fraud claim and in that time I’ve fallen in love with GREENDOT. There are no fees unless you need to reload your card with cash in person. They have the highest interest rate available on a savings account as well as 3% cash back on online and in-app purchases. I’ve had the card for less than 3 months and already accumulated over $200 in cash back. If you’re skeptical just google them. Also I have not had any issues with the app or my card not working.

Green Dot is AWESOME!!!. I’ve had Green Dot for over 9 years and I love it. I get my direct deposit on it and as long as you get over $1000 direct deposit or make a certain amount of purchases the monthly fee is waived. I like the fact how we have that option. I have had issues with getting a hold of customer service but the good out weight the bad. That is why I kept it at 5 stars. I recently had someone get my card information and charger over $100 before I was able to catch on. I was having a hard time talking to a representative but was able to submit an form online. Green Dot was so good in returning all my money and issuing me a new card. Over all I trust Green Dot, my boyfriend and sister use it as well. I love how you are able to send money to people who have green dot and even pay bills. They will send a check on your behalf to whatever bill company you are trying to pay. Money is taken out right away and pends for a few days just like it would for a regular bank. I have NEVER had any other probs like everyone else is claiming. If I have cash one me and need to add funds I like how I can go to 7 eleven, Walmart, etc to load it for a small fee. Overall I am please with Green Dot and how it’s worked for me. I def recommend this to anyone. I have the regular gold one.

0 Stars. I Had recently made an account with green dot . I received a replacement card because the first one never came !!! I saw on the card it said Easy activation so I logged into my account to activate the card. I went out to eat and it got declined I then went to the grocery store it said unauthorized. I tried to contact them via chat and it was terrible they told me to look on the back of my card for a number to call which it doesn’t have a number. They then provided me a number and I called the First Lady was so confused and I got transferred to someone else. She tells me I have two accounts and the new card I received wasn’t linked to the account I just put money in !!! WHAT ?! Maybe if you guys had a way for people to see Which card number they have on their account they wouldn’t make mistake as to putting money in that account . I wasn’t aware of me having two accounts because this was the ONLY card I received. I then asked how can I take my money out because I don’t want the bank anymore I just got it and it’s already problems . She tells me I would have to wait for a replacement card in 9 days but as a courtesy she would have it expedited to me for 5 days like that makes a difference . This bank is so inconvenient and complicated . All I want is my money that I went to go deposit not knowing this was the correct card linked to it !! NEVER AGAIN !

Used to be better. I’ve used greendot since about 2007. I used to really like them. They had great customer service at that time, it was a great card to use for extra money while traveling. Now it’s terrible. It can’t be used outside the USA. The customer service has really changed for the worse. It’s impossible to speak with an actual person. When you finally get through their hands are tied as to how much help they can actually provide. If you need to speak to a supervisor it’s always a call back, they’re never available to talk when you ask for them. Then they don’t actually call back in the two business days that they say it will take to get a call from a supervisor. I’m still waiting for a call back from a supervisor from 2 years ago! When I got the app and this new card it offered up to $250 back, right as I reached that $250 reward, from the 5% cash back feature, greendot dropped it to $100… I have yet to get an answer as to why they stole the $150 from me. The cash back reward is now capped at $100, even if what you’ve loaded/spent should be more. Now they’re limiting how much you can load onto it each month… The card still has some usefulness to me otherwise I would have given on greendot a long time ago. I recommend not using greendot to begin with.

My review and opinion. I believe this app and the developers put in a lot of work to make this app grow with so many new features it’s very amazing and easy to use. There really is nothing that doesn’t work only technical errors that get resolved in a very timely manner and their customer service is excellent because i gave attitude while upset but they still did their best in situations that really isn’t their fault or are honest mistakes. Their are also agreements and terms of service with everything those are so easily dismissed by most people even me but if you take the time to read and treat people with respect as well as giving back or just doing good even if your doing bad things it balances out in many ways and yes this general idea goes with everything and also banking in my opinion so thank you green dot for your outstanding customer call center service and thank you app developers our technology wouldn’t be this excellent without them and the programmers and coders and the white hats lol

I still haven’t received my money.. It’s now going onto a year since I lost my money through the online bank. In March of 2021 I received a payment into my online banking and the money vanished out of my account to someone else’s account. I went ahead and called the online bank to file a dispute. I explained to them what happened as soon as i noticed my money was gone. They file the dispute and contact me throw mail saying they are reviewing the dispute. It takes about a month and I hear back from them in May of 2021 throw mail once again. Stated that it was granted my money would be given back. Since then I hear nothing, I call and I have been given the run around multiple times leading me to be frustrated. I even asked to talk to supervisors and once I’m contacted to them, the phone has complications for some odd reason and the call fails. I myself still have access to my personal online account and the money is literally being taken out monthly for the service charge even though I was told I can’t access the money. I am over it and don’t want anyone else to go through the nonsense. I would like to definitely report this incident to Corporate. I need answers and my money and I will no longer be in contact with this bank.

App is super glitchy. The only problems I’m having with this banking option so far has been trying to use the app, because when I go to use this app it often pops up with a note saying, “there was a problem connecting to Green Dot try again”. So, as you could imagine this is a major issue due to the fact that the only way you can transfer funds from your savings to the unsaved in order to be able to use your funds on the go is by using this app. And, if you go to their website there is no option there to move your funds either and tells you to go to this app in order to be able to move around your funds. So far this connection issue has been happening more often then not and I haven’t been able to be given a straight answer to why this connection issue happens as often as it has been. Very frustrating to say the least…

Cannot verify identify. In the Greendot app, I attempted to link an external account in order to transfer funds from another account into my Greendot account. When I click on the button that says BANK TRANSFER I’m immediately given the message that tells me Greendot odd unable to verify my identity. I’ve initiated a chat session within the app and was told I would need to call. I called and the agent I spoke with told me she was escalating my case and an account specialist would get on the phone. The specialist then told me it was a technical issue and a technical specialist would call me. It was several days before that call came. He told me he would need to further investigate the issue and someone would call me again. I waited to weeks and received no further call or email follow up. I called again, went through so the same steps with several agents who said they had no record of my case. This is not bad enough, but Greendot agents are very difficult to understand. GreenDot customer service is the worst. It’s been months now and my issue has never been resolved. Over $100,000 passed through this account in the last 12 months but I’m taking my business elsewhere and I strongly suggest anyone reading this do likewise. This company does not care and they employ tactics to discourage efforts to address issues and conflict.

Not worth it.. I was given this card as a gift from a family friend for college. I am out of food and was thrilled to find the card, set it up and get my gift activated so I could go buy groceries. The card only has $20 on it so I expected my full $20 being it was a gift and I thought the fees were paid for so I get ready to register the card and it has a $9.97 dollar monthly fee?! I’m not even going to use the card for a month! I’m using the card at Walmart in ONE trip so I can buy food while the card is literally taking half of my money! I tried to call customer service on the supposed “24 hour live customer service line” and pressed every single number possible, tried calling four separate times, and never got to speak to an actual person. I only ever got to speak to an automated message that constantly asked me to punch in numbers and then hung up on me when it got to the end of its instructions. I just want to talk to a person about my issues, that’s all. I’m in college with no food and this card is taking half of the money given to me which is ridiculous.

Amazing app. I lobe green dot bank app and the card it was super easy to sign up and took just a week to start getting my checks on my card. ASAP direct deposit allows you to email yourself or employer your account and routing number. With one simple click I was able to get it setup up and that very next check loaded on to my card. I didn’t even have to wait for my card to get here to set up direct deposit it just allowed me to see my info and then my card arrived fast. It took two seconds to register my card on the app so I could use it anywhere. I don’t like carrying cash so I always opt for a card. I choose this card because of how easy it is to use. It is compatible with Apple Pay which is very handy for me personally. Earn cash back for purchases I even earned cash back for paying my Netflix bill. The best card I have had. I get paid before anyone else. As soon as they get it you get it. I use my card for everything and in doing so waived my monthly fee. Great customer service and always you to earn 3% interest for moving money into your savings which is easy to do and free. Very happy I decided to get this card.

Not Worth It. When you try to call the customer service line they state that there highest priority is your account protection, I’ve had to call the dispute department twice this year. I had to make sure that I paid my bills first due to the fact my direct deposit is loaded on this card because they automatically cancel your card and you have to wait 7 business days for a new one. Today I was eventually hung up on after being transferred back and forth, there customer service is TRASH even though is the dispute department that disconnected the call after about 35 minutes. All I wanted to know was if they had some sort of authentication text when a charge is processed and if they do have one sent to me so this won’t happen some much and for that I get hung up on (dispute had NO answers and incompetent to say the least). While filing the dispute, they told me that if I wanted provisional credit I would have to mail a letter to the dispute department about the dispute that they are disputing on my half due to there HORRIBLE EXCUSE FOR PROTECTION, Green Dot’s security is a JOKE!!! IF you don’t want your hard earned money to be safe, DO NOT GET THIS CARD. They lore you in with the cash back and the two day faster direct deposit but if your money gets stolen and there only recourse is sending you a new one after 7 business days, is it really worth it? NO!!!!

Scam. I ordered a card online and used the info to get my taxes directly deposited. I never received a card. I can't even report that I didn't get it because they ask for 4 digits from the card I don't have. Now green Dot has my money won't respond to any of the several attempt to contact them and have since learned they do this to many many people with tax returns. I'm going to keep posting and look into legal action this is theft and fraud and unexceptable. I am unable to contact u with # on back of card cause I don't have one I can't get thru using ur website or the contract is thing u have recommend to others I need a real way to talk to a real person and get real answer I can't even set up an online account cause I don't have the 16 digit # asked for cause I don't have a card. Please do the right thing and give me a way to contact someone directly ex Email address phone # with option to speak to a person somewhere I can go to fix this. U have my money and I can't get it u have no right to steal it from my family. Im depending on that money to survive and ur company has made it impossible.

SCAM (FIVE STARS SO PEOPLE CAN SEE). First they said they couldn’t verify my identification after asking for my social security number (which was already weird) and that I cannot make online purchases because of that. So after sitting on hold for almost an hour the first time, no one answered they just hung up, second time a woman answered and then randomly hung up, the third time she said you cannot make online purchases even though the card package says “in store purchases, online purchases, and pay bills”. She then offered a refund and then asked for the front and back of my ID, drivers license and a Utility bill. This is insane. So now they have my money, ssn, and now they want my id and utility bills. THEY ARE SCAMMERS PLEASE DO YOUR RESEARCH BEFORE BUYING THINGS LIKE THIS!

Awful. I cant stress how much I hate green dot. I bout one of their refillable cards from walgreens with $70 because i needed to purchase something for $50 online. Well i wasn’t aware the monthly fee would be deducted away from my account at the start of the month. which is around $7. and ironically i had made a $15 purchase online the day i got the card. so obviously, there wasn’t enough cash now to buy my $50 purchase. I looked at the card and found out how i would refill it. simple. just go to a store, hand the card over, u have to put over $20 in to refill (bc of their policy) and +$5 for refill fee. One of the places that green dots website said i could do this was walgreens. it didn’t work. the walgreens manager recommended i call the number on the card. i did, followed their phone procedures. They ended up saying my card didn’t exist and my identity didn’t back up. I tried cvs. same thing. i tried downloading this stupid app and log in to identify the problem. says my identity didn't exist and that i must log in online. I want to know what’s wrong with my card. On top of all this, i tried recently purchasing something else online and it was declined. but strangely, it worked the first time i made an online purchase. this company doesn’t know what it is doing. i’d like a refund before they do another overly priced monthly fee.

Seriously, use ANY other service than this one!. GreenDot is horrible! I do not recommend that anyone use their service! First of all, the fees are ridiculous, and out of this world! Then, for the amount you pay in fees each month, you would at least expect good customer service or fraud protection, but get neither! Every customer service experience I’ve had, has been awful. It takes 20 min minimum to get support on the phone, then they don’t offer any help at all, and can’t answer your questions. Additionally, if they say they offer fraud protection, they’re lying to you. I know for a fact they don’t. I had unauthorized charges to my account almost 2 months ago, and still have not been credited the money, EVEN after the merchant had sent it back to them!! Horrible. So over the holidays, of all times, they keep the money that I asked them to recover because I didn’t recognize or authorize the charges. I’m still fighting with them trying to get it back. Only now the merchant can’t refund it because greendot already received it. So why they won’t release it to me, is absolutely baffling. Please use ANY other service than this one. I promise you will not have a positive experience with GreenDot. It’s your money, not even worth chancing it!

I wouldn’t suggest you used this bank at all. I got my account a month ago I haven’t used it since then until recently I decided to have my employer deposit my paycheck directly into my Greendot account my payment was sent yesterday morning to my Greendot account i just thought I couldn’t trust them for some reason after the notification I couldn’t log in unfortunately i was later able to log in my money was there I instantly sent it out to a friend who later brought cash for me and my employer told me I’d be getting my next month payment early today Just minutes after sending it out yesterday my account got restricted I uploaded my drivers license several times they kept rejecting it i got tired and continued today just to get a mail that my account was still restricted minutes later i got a mail that my account has been closed Just like that i was supposed to receive $1900 today on the account they decided to close it now I’ll have to work next month without any payment because my boss confirmed that they already made the payment yesterday This is the worst one I’ve ever tried

Run Away. Simply put, I had money in my account . They charged me a 9 dollar activation fee in which I had no awareness of a service fee every month . I called them and the lady said she was closing my account and issuing a refund. However what she finally said was that she was processing a refund of my account balance and that it would take two weeks before I am mailed a check . When I restated about the service fee, which I was calling about , she said it was too late and there wasn’t anything she could do at this point. I tried calling back , however, the system prompts stated account closed and it was impossible to get routed to customer service without a valid account information . I tried everything, the system phone prompt will not allow you to continue past the request of “ entering account number . That was all the money I had and I had just gotten paid. Now I’m not even sure how to get my cash deposit. It’s a terrible and earth shattering experience, to say the least , I highly recommend you avoid at all costs .

works but not for me. I have used Green Dot since November of 2019 and this November I will be switching to a different bank. You do get 5% cash back on purchases but once you reach $100 in cash back, it stops and you can’t receive that $100 until you have had your card with them for a whole year. There is a $9.95 monthly fee and when you want to deposit cash into your account there is a $4.95 fee that you have to pay. Another negative thing about Green Dot is that majority of poplar businesses don’t accept them or have this “bank” as a option. For an example, you can not use Zelle because they don’t have Green Dot as a option. I can’t use Green Dot to pay for my renters insurance because Green Dot doesn’t qualify. I personally don’t like Green Dot, but if you’re okay with the unnecessary amount of fee’s, the inconvenience of not being able to use your card everywhere, and not getting your cash back until a year later, then you’ll like this bank. I would recommend just banking with a local bank or a credit union if you don’t like big corporate banks.

I’m done. I got tired of not being able to contact anyone, being told I’ll get my money sooner but that’s also a lie and app issues almost daily (so many more issues). Under the recommendation of a few friends I signed up for a Chime. If you can and willing; you all should do the same. Update: less than 12 hours later. I receive a check. A big one that helps pay rent because you know pandemic. I cannot even deposit it on the app!!! There wa no capture button nor did it automatically take the photo. And yes I’m in the latest update. I called and no one could help me and told me to call back. And I basically told them what if it doesn’t get fixed tomorrow then they decided to raise a ticket. Why didn’t you think of that solution before? Also I had asked about a deposit because I had received an email from green dot that someone was trying to deposit in my account but because of information got returned from the merchant. Problem is we can’t get a hold of unemployment. I asked them who it was and with even trying not skipping a beat she goes “I don’t know.” I’m literally waiting for a lump sum payment, a large one and you aren’t going to even try but continue to say sorry. To the point that i asked to stop saying sorry because she was making me agitated. This is why I’m leaving. Cannot wait to join Chime.

AWFUL!! $4,000 Balance but Won’t Let Me Make a $300 Charge :(. Terrible. Nothing but issues, and Customer Service is the worst. They barely speak English, and they don’t understand anything you ask for when you call. It’s terrible. I’m trying to purchase something for $300, and I have over $4000 on my GreenDot card. I keep getting declined for insufficient funds. I called and asked what’s going on. First, They told me that my daily limit was $10,000 to spend. I said, that’s great, I’m only trying to charge $300. Then they told me, oh, your daily limit is $5000. And I said, yes, but I’m only trying to spend $300. Then, they told me to try a smaller amount. Can you imagine? I have $4000 in cash on the card, and I’m trying to charge $300. They want me to try smaller amount. I tried $200, and that said insufficient funds. I asked to speak to a manager or supervisor, but they say they don’t have any. There’s nowhere to call anyone in the United States. It’s all third-party foreign customer service. All, I tried! Wouldn’t recommend this to a single person. Pulling every penny I have out. Stay away. Just got open a regular bank account. No issues over there! Dissatisfied Customer Forever

I HIGHLY RECOMMEND NOT CHOOSING THIS CARD AS A DEBIT NOR CREDIT CARD.. *Day One: This app doesn’t reset itself, it takes a long time to receive verifications, and it bumps you out when you leave the app to receive their verification codes via email, & text. I’m currently locked out of this app. Hopefully the developers will fix these glitches. Also, this card is not accepted at a lot of places, mainly the purpose for purchasing this card was not met. At this point in time, I wouldn’t recommend this card, nor app to anyone. *Day Two: Tried to reset my password, & I’m locked out of the app, again. These are pretty basic programming issues. I’m surprised this app went live before they had these basic functions covered. You must leave an app to check your text message, or email to receive the codes they send to reset your account. Each time I was bumped out of the verification process, & was asked to sign in again. After trying three times, I’m locked out of my account, again. This is absurd! I will not use this card again after the initial balance is gone. This is the worst debit card in the world, & the app is absurd!! I DON’T RECOMMEND THIS CARD AS A DEBIT NOR CREDIT CARD.

Unbelievable. I opened an account less than a week ago. The app on the iPhone constantly fails to work. When you try to transfer money it says not available. So I couldn’t do the initial transfer. Finally that worked. I did the initial transfer of 100 dollars. I also setup a transfer from my back to green dot. Now today it says my account is blocked pending review. Unbelievable. No one to contact. Just take my money and then block me. This feels worse than PayPal which I no longer use because it feels like a couple kids pretending to run a company. Fix your app. Stop giving worthless errors. You’re a bank, act like one. I never have these issues with Bank of America or chase bank or any other normal bank. If this place is just going to block you for no reason and give you no one to call then I call that a scam. They should be investigated by apple and terminated from the apple store. When I try to send for support, it says my email address doesn’t exist. The one I signed up with. The one they used to send me email. Unbelievable. I can’t believe this scam is on the Apple store.

Not recommended. These cards can be bought as a gift cards and I do not recommend doing so I received a $30 gift card for Christmas they force you to register the card do use it in after registration you were informed that you will be billed monthly $7.95 for a monthly fee for this account you then have to use whatever money is left on the card because they immediately take $7.95 off of it upon your first purchase you have to wait 30 days to cancel or they try to Bill you $7.95 again even though when you buy these cards you pay a fee above the amount that you actually put on which I’m sure his taxes and a small fee from the company for buying their product why would you pay money to somebody to use your money go to your bank and get a free debit cardOr if you’re going to give a gift of money then I would just advise to give the money because most of these cards are the same it’s all a scam they rob people of millions of dollars every year don’t buy into it

Horrible 😡👎. Horrible i was waiting on my first card to come in the mail almost two months it was never received. My temporary card started having limited access and i could use my funds anymore. I called the number on the card and the woman issued another and said i should be able to access my funds again. My car was low on gas and my card was still being denied. Couldn’t pay my bills on time this happened yesterday when i called the support number. I called again and the machine said technical difficulties but it wouldn’t affect me being able to use which is a lie. How is my card being declined but the company charging me for a new card to be issued after never receiving it, charging atm fee because i checked the balance and charged the monthly card fee basically just charging me fees and I’m not able to access my own money. The machine hung up on me saying the call volume was high but didn’t give me a hold option. Now saying my new car will come 3/15 which is 10 days away. Awful communication

Green Dot. I’ve been using this card for quite awhile. So far, I’ve had no problems at all! This year though, I’m doing something different ... I may have to have a tax preparer from there do my taxes. I’m already a bit behind, but I’m not worried too much about that!!! First, I have to look into how much they charge ... then I’ll go from there. I’ll update as soon as something happens. Has anyone else out there had Green Dot prepare their taxes? If so, how did it go? Where y’all happy with how your tax preparer handled doing your taxes? Also, the app states that “you’re going to get it so much faster” ... my question is, was that true in your case? I’m thinking that because of the Covid 19 going on, it’s probably not going to be coming back quite as quickly! Please ... any feedback would be greatly appreciated!!! Thanks 🙏

Works but not for me. I tried this out for a couple of weeks and it wasn’t bad. It does what it’s suppose to do. You do get 5% cash back on qualified purchases but unless you run your card a lot, I don’t think it’s worth it considering the $9.95 monthly membership fee. I knocked it down 2 stars because support is awful! I had questions on getting set up for mobile check deposit and they were very vague and could never give me a direct answer. They kept repeating the same thing each time I reached out via email and told me to refer to their FAQ because apparently that is where I can find all my answers. I scoured through their FAQs from the beginning and nothing in there would help answer my questions. When I asked them to direct me to where I can find that information they said they actually don’t have instructions on how to get set up with direct deposit. It turns out it just takes some time before you are given access (I discovered this on my own). If they would have answered my initial question of “does this take some time to go though or should I be given immediate access?” It would’ve saved a ton of back and forth! I decided to just stick with my current bank at this point and am closing my green dot account. I could see it work for budgeting if you can stomach the monthly fee.

Just got the card won’t let me register can’t even use it zero stars. I just got the card put money on it downloaded the app put the card info to register the card it’s telling me we are unable to validate your card. Yall better fix this or give me my money back how you gonna make something that doesn’t even work trying to call customer service no one not even picking up only thing i get is their voice recorder i need to speak someone ASAP Update still haven’t reach no one there’s no email to even actually talk to someone i end up closing this account send me my money green dot don’t make me take legal action im taking my hard earn money to chime this doesn’t even deserve a star if anything negative stars Update still haven’t got my money it’s been over 2 weeks i need a direct email to reach someone cause I call and no one don’t answer the phone be waiting for hours this doesn’t make sense you’re stealing my money and refuse to mail me my check i will be calling my lawyers and taking legal action

Worst experience. I recently opened the account November 18. Since then they have locked my account right after my first auto deposit through my work. I have been trying to get my money out of my account but I am locked out of the app at this point. They are holding onto $3000 of my money and I can’t even transfer it out or use an ATM to get the money because they have frozen my account for whatever reason. It’s the holidays, I have bills that I need to pay like ASAP, yesterday and I can’t even get a hold of anyone to talk to because they need me to enter my bank card number and when I keep trying and trying the prompt tells me it doesn’t recognize and to try again and then after the third time it keeps hanging up on me. They are stealing my money and I need that before I’m screwed because I also have rent coming up and I have bills that are now late. I’m missing Black Friday and this has been the worst experience of my life, literally.

A struggle. everybody on the website it said the servers are down because of a high demand of people using it 24/7 so it crashed but even before that it's a struggle to log into my account through the all i haven't been able to log in for a while now and i see everybody else is having the same problem i tried to check my balance but it says it can't log in to my account and it having problems and before that it took sooooo long to long in i had to try 5 times back to back to even get in . if you want to just see your amount of cash you have in i suggest signing into the website but all you can do on there is check your amount or call and go through the automated voice message other then that your out of luck w. the app . i can still make transactions though at least thank goodness. compatible with apple pay , paypal and venmo .

FRAUDULENT ACTIVITY. Worst customer service I’ve ever experience in my 6 years of being with Greendot. As a quick summary; my card was compromised on 11APR21 and it has now been three days 13APR21 with no help from their customer service. I have been put into the negatives by someone hacking my card information and using my money even after purposely moving my money to my vault and leaving $0.00 in my checking account, and they STILL were able to withdraw and spend my money and put me into the negatives🤨 and for their lack of urgency and understanding, I’ll give them 1 star even though I wish I could leave -500 stars just like my account balance is and they seem to be REFUSING to respond and resolve my issues with my UNAUTHORIZED TRANSACTIONS. And for putting me on hold FOUR TIMES FOR 1 HOUR EACH TIME?? THATS FOURS TOTAL IVE SPENT ON THE PHKNE TRYING TO GET A HOLD OF SOMEONE. 1 STAR. You guys derived me of my trust and my money, I’ll derive you of your ratings until I see that this is fixed. And after it’s fixed, I’m leaving Greendot and close my account FOR GOOD. 👎

Beware,do not recommend this service. Received a card as a gift, bought prepaid for $50 to make a few purchases online, called to activate. Used card was declined Registered the card on app. Created an account. Filled all info needed, hit done and got kicked back to home page. Account now showing I haven’t registered card and was told by chat help I need to re-register a new card. What the hell I never even used this service before. This is my first day trying to create anything with this service. Don’t know why it’s already showing 2 different accounts, very disappointed even more so since I’m out what was gifted to me. They straight up stole my funds. The chat help was no help. Didn’t give time to type my questions fast enough and ended my chat in the middle of me asking a question. Only gave me the run around and a number to call so they can give the same lame service. I definitely do not recommend Green dot. I am very disturbed I have given all my info to create this account and feel nothing but being scammed by their service

Works but can be aggravating. So I’ve been a GreenDot user for over 5 years. I usually get direct deposit but I got hurt at work. So I started using the deposit check feature. The 1st few checks were fine the time it takes to clear is insane. Then I deposited a check and it said it would need time to look at the check. Keep in mind that you are required to not only sign the check but you must write FOR MOBILE DEPOSIT. So after making the deposit I almost immediately got an email that said the check was not accepted and to contact the check issuer. I contacted the issuer and they were dumb founded. So now I have a check that says for mobile deposit. Now I can’t bring it to any other bank and deposit it. I asked my brother if he would mobile deposit it he did check cleared no problem. So not sure what GreenDots issue was. Any check I have ever deposited has been through the same company & never had any issues with the checks. Not sure why it takes 7 days for a check to clear but that is super aggravating. Thank you J Taft

Awful. This has been the worst experience. I purchased the visa reloadable card and put $50 on it. Got home to set it up. I downloaded the app. Set up the card and entered all my info. Hesitantly added my social. Not sure why that is even needed. Then it told me that it could not verify my identity even though the info I put was correct. It said that since it couldn’t verify my identity that I would not receive a card in the mail and I can not reload this card. So I was asked to log in. The app keeps telling me I have to go to the website to log in. I tried several times and the sign in button would not work. Finally was able to sign in and I can see my balance but I can not find where I can fix the identity problem. It still will not let me log in on the app. So I tried to email green dot to try to get some help and then received a “ we are unable to process your request at this time. Please login and try again.” I haven’t even had the chance to use it but I can already say I am over it. I will never try this card again!! The website has the worst user friendly set up and has very little options as to what you can do. I hope that they will maybe reply to me this way so I can get this figured out or at least help someone to not make the same mistake!!

Disappointed. I really didn’t learn much from the lady at Walmart that sold my card to me. So I downloaded the app-filled out a lot of information, but the app would never finalize the registration. Now I’m stuck with a card that cost nearly $10 before you even know all the facts about it. Customer service was unavailable all except one of the times I called. Then we got cut off or something-I hung on the phone saying “Hello, hello?” Repeatedly but she never answered so I hung up. Terrible customer service but it was not the lady’s fault. Because of app difficulties and lousy customer service issues (technical) I regret EVER buying this card. When I FINALLY got to talk to a person and ask what to do if I wanted to cancel, the conversation was short lived. I did halfway hear something about “spend down the funds” but that was about all I heard then - silence. Now, what to do!

Bad option. Why use Green Dot and pay an outrageous fee per month? There are literally hundreds of other apps/online banks/prepaid cards that do exactly the same thing better. Out of those hundreds of other online banks more than half of them charge zero fees. Cash app gives you a sign up bonus if you get referred by a friend, lets you send money to other cash app users (which is nearly everyone now), allows to purchase stocks and bitcoin. As well as send bitcoin! All on their app. They offer online banking from Sutton bank and you can get direct deposit. A debit card that gives you cash back at wide variety of restaurants, grocery stores etc etc… The only thing they charge you for is adding cash at a store to your account. Cash app’s probably the best. But Chime is good. Varo. Dave. Money Lion. The list of better choices than Green Dot goes on and on. Just check out a few others and you’ll see. Greendot is a perfect example of what banks have been foing to customers forever….. Charging them to spend their own money.

Technical Difficulties. From a company that is getting money thrown at them everyday you would think they would have enough money to fix their website and app, but nope! Yesterday I tried countless times to register my card and would get to filling out personal info to all of a sudden with red letters, “We are experiencing technical difficulties, please try again later.” I would go back a page, refresh, type info again and again to no end. Bare in mind that it did this almost every single time I clicked a button to go to the next step. Not only that, but the easy recaptcha locked me out of the website for 24 hours. I got everyone of them right and it told me I was wrong. Honestly how can you be wrong on recaptcha it’s common sense. So I tried to use their app and guess what happened? “We are experiencing technical difficulties.” I don’t even want to know what would happen if I tried to call them. If you can’t have a working website to at least get you as far as registering your card or at least have a working app to where you can at least log in then I would dare say this company has set themselves up for failure. This is the 21 century a website and a app *THAT WORKS* is essential to having a successful business. My point of this whole review is this, DON’T USE GREENEDOT.......EVER.

Do not buy Green Dot cards, they steal your money.. After a lot of time setting up the card because it makes you sign in every time you change pages on the website, and you have to enter all your info, I finally get the card set up. Here I am, chillin with my $40 card, excited to do some shopping. Right after I set up the card it tells me “Hey, we’re gonna take $10 out of your card every month and after the first transaction”. This makes me a little upset cause they’re pretty much just stealing $10, but there’s nothing I can do about it. Next, I download the app on my phone. I click login, put in my details, and it says I can’t login on the mobile app, and that I must use the website to check my balance. So this makes me even more upset. Just wasted some time with a mobile app that won’t work with my account. Good times :). Finally, I’m ready to make my purchase. I put in all the info the same as my card, and guess what. Card declined. I tried the card on many sites and it didn’t work on one. Thank you for stealing $40 from me green dot. If I could rate this 0 stars I would.

Misleading Company. I had to open an account in order to use a prepaid card my grandma bought for my birthday. In order to use the money on the card, I had to provide personal information like my social security number because it was a debit card and thus I had to open a bank account with GreenDot. After making my account, I was not happy to see GreenDot had signed me up to revive a “personal debit card” that I didn’t want and could not cancel. When I made a transaction via PayPal, I discovered I was charged a $7.95 “monthly fee” that will occur automatically with the first purchase of any GreenDot Visa Debit card. I then transferred the remaining money off the card so I could close my account. I repeatedly asked for a confirmation that all my information was deleted, but the team member I talked to was only able to give me verbal confirmation. I am very disappointed I have no way of knowing wether or not GreenDot is storing my information on a backup hard drive. I am concerned my personal information is potentially exposed and can be accessed by someone hacking into GreenDot’s database

Something about it just feels off.. It all sounds great, looks great, shoot sometimes even works great; but there is just something that leaves you feeling uneasy, like it wouldn’t be a surprise if you open the app to find your account has a $0.00 balance and shows no transactions from the card even though it had been used multiple times that same day. The biggest part has got to be the fact that I transferred 300 dollars onto the csr from another account, the other accounts role in the issue was completed smoothly and easily, however when it came time to check the balance on my green dot card there was none... the transfer was made with the instant transfer option, it has now been four and a half days since the issue first occurred, I have called both services, the sending account shows the transfer, shows it was successful and competed, green dot says there are no pending transfers and that not a single dollar has ever been deposited into the account, oh and it is the correct routing and account numbers. The physical card and subsequent card number were also thoroughly inspected in order to possibly identify the kink in this chain but nothing was found. All signs point to the problem being on green dots end of things

Do not get this card!!!!!. Worst customer service. I was double charged. The vendor showed proof they only ran it once. I’ve been on hold twice for over an hour trying to dispute and have gotten nowhere! This is the absolute worst customer service. Once on hold for an hour you get to India only to have a broken up phone call and them hang up on you... and my phone is working just fine with every other call I make! Update... after finally doing it online, which is a nightmare... I spoke to a few representatives. They could do less than online! It was a joke. They literally couldn’t even file a proper complaint. They did zero to expedite or make me feel any better after wasting 4 hours. Why even have a contract with the call center? So they just refer you to do it online yourself? That’s a terrible site to navigate, and what’s the point of having a call center at all?! Literally would take a 5 minute call to reverse a transaction with any bank... I’ve spent 4 hours and need to wait 2 weeks for resolution! Please do not get or use this card. Mine is going in the garbage after my half fee rewards come back in a few months. I will keep it in 1 cent positive balance till then and not use it for anything, and trash it ASAP

what a disappointment. Well first and foremost I used to love green dot I had the bank over 2 years it was really good the cash back was great also the overdraft was good until my account was scam that when the problems began I didn’t even know my account was scammed until I notice no money on my account the results of that was me have to close my account and get a refund only in check which the company employees had me currently waiting 6 months different people on the line telling me different lies oh that I was gonna get my check in the mail in 10 business day or 2 weeks everytime I call back they say my request was never put in and that there gonna send me an email that I never get the employees are rude and of course if your frustrated they will hang up on you and basically I lost my money and a frustrated 4-5 months waiting for nothing but lies and dreams so I don’t get too mad I decided to let it go And let god deal with it But I don’t want anyone else to lose any money because you will not get that money back please take this as a sign to not get the app or bank go somewhere else please Save your self some long troubles from and easy bank that can get scammed east or fraud activity play ground all the employees who are responsible for fixing problems or talking to customer needs too be fired y’all need a whole new everything

Awesomeness in a hold card. I have used green dot for months now, I don’t understand how people are having problems with the app or the card itself. I make sure I have more than 500 on the card every month so that I don’t have to pay the monthly fee. Yes they charge $4.95 at Walmart to reload the card and gives you overdraft protection So in all reality that is better than paying an overdraft fee of $30+ From a regular bank for over drafting. The app has never messed up on me and it always keeps me updated on how much I have left on the card and instantly gives me receipts when I use the card. I absolutely love green dot and I would really recommend it to anyone that has trouble with balancing their money.

Idea for extra channel of revenue. The app is great. The one swipe to get a quick glance of your balance is genius. I’m thinking it would be good for steady customers to have an option of getting $100 or $200 even before the paid date with a fee. Example I know there’s another few days or a week before my next deposit but need $100 now. You could zap the $100 in with agreement for a fee of $5 . Provide $95 out of the $100 so your fee is already taken out then when deposit comes in, simply deduct it before you release all the funds. This would be utilized often and you’d be earning an extra $5 with every transaction because you know people will need to utilize this function. If only 50 people use it a day that’s an extra $1750 per week which is nearly $80k to $100k per year low balling the figure, basically mailbox money. Just a thought

Awesome app. We saw the TV commercial and my wife and I both applied. (We had never heard of green dot before). Everything worked great and we had the app set up in like 3 minutes. The debit card (which is a very good design) arrived in a few days or so. Already earned $15 in cash back on just Uber and Door Dash alone in the first month (we rarely cook at home!). We only “chatted” with customer service one time. It wasn’t the most elegant experience in the world, but it was similar to other banks and better than most apps. My wife deposited $1000 in the savings account in the app. It pays 3% interest, which is a very high interest rate. What I like most is how fast everything works. You get notifications on all purchases and also when you earn awards. For us, there’s no monthly fee because we spend enough to qualify for using it free. For some, the $7.95 monthly fee may be too much if you don’t intend to use it very much. But the cash back and interest alone more than pays for the fee even if you don’t get it waived. So, overall, I think it’s a really good bank and have recommended it to friends.

BEWARE!!!!. I have had this service for about a month now and I wish I never signed up. First of all, I lost my debit card and reported it lost. They told me it would take 2 weeks to get my new card in the mail. So basically my money is their hostage for 2 weeks. You can’t even buy a prepaid one at Walmart and link it up. Second, their chat support which says 24/7 is a lie. I’ve been trying to get in chat for the past week and it always says unavailable or agents unavailable. Third, their customer service is the worst. Every time I call I get someone in a call center in the Philippines and they’re not knowledgeable at all. I’ve been trying to get a hold of them so they can expedite my card but no luck. You’ll also be on the phone with the automated system for a good 20 minutes before you get someone live. Once I get my debit card in the mail, I’m withdrawing all my money and closing the account. Never putting my trust in a prepaid service ever again. Stick with your normal banks like BOA, Chase, Wells Fargo, etc. At least you’ll get someone here in the states to help you out.

Customer support. Customer support to this app most certainly does have its difficulties there’s nowhere in there to contact green dot when you’re having issues not a website link or a phone number had to Google for the phone number and when I called them I got a very rude representative on the line when I requested to talk to her supervisor she just went and said that I’m only authorized to give you A refund I can take up to six weeks and the user fee and the fees you already paid when you bought the card and the monthly fees that were on the back of the card or not the Same that they are disclosing on their app. I would avoid this company at all cost they most certainly set up to scam you out of all your money. Oh and the card is still in the package and they still won’t do anything. No full refund no prompt refund not even I’m sorry for the inconvenience. And the user agreement on the app you cannot see you until after you registered your card. Yes there is a user agreement when you buy a card but it’s inside the package so you have to buy the card to see it. This is why I say this company is nothing but a scam. If you want to throw money away give it to somebody homeless instead of corporate greed that don’t care about you or telling you the truth. Sorry for the poor grammar.

Terrible App or Scam. I work for rideshare and food delivery services, I had been depositing my earnings in my green dot account. My balance had been at zero and when i cashed out my earnings once at around 5 dollars because i was low on gas my balance was still at zero. 2 more deposits of about 3 dollars i was only able to access 2.99 exactly. Id say this is a scam but if its not its a terribly designed app and banking system. Given that this is a mobile banking organization You'd think at least transactions would be accurate enough to let you know whats going on with your money. I called support and after 10min waiting i told the lady over the phone what was going on and she was just getting frustrated and kept asking me what my previous balance was and Id say zero. She reset me to the directory you reach when you first call. I’ve tested a lot of mobile apps for banking and finance. This is by far the worst one.. The biggest prepaid card company out there and its this bad 🤦🏽‍♂️

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Customer Service is Awful. I received a card as a wedding gift and activated it. I didn’t input all of the information because I am not planning on putting more money on it. I just want to use the balance that was given on it. However, I realized that there is the 7.50 fee after I registered the card. I do not want to pay that fee over and over again, especially where there won’t be money in this account. I have called the number on the back of the card seven times and have not yet been able to figure it how to cancel my card or speak to a representative. It says that since I don’t have access to all the features on the card I can’t access all the options? Also, what company doesn’t permit you to speak with an actual person? And what company tells you to write a letter with any questions you may have??? That honestly is the dumbest thing I have ever heard. How do you not have an email account?? Mind blowing.

Waste of money. This is the most regrettable purchase I have ever made. After I received confirmation that “This card and pin are now ready to use, but can only be used for purchase transactions. You cannot add money to the card or use it for ATM or cash access.” “The first $7.95 Monthly Charge will be deducted tomorrow or after the first transaction - whichever comes first.” When I attempted to use this waste of plastic and funds, the card was declined, although it clearly said it’s ready to use, (I still have the screen shot). The total amount for my purchase was below the balance on the card, yet it still declined. Do yourself a favor and DON’T EVER BECOME A GREEN DOT REGRETFUL CUSTOMER. Furthermore calling customer service proved to be useless, even after three tries, you can not speak to an actual human, pressing 0, which usually gets you to a human, gets the call disconnected with this waste of a company. One more thing, this waste of plastic can not be used for online purchases, in person only. Their terms indicate that this card can not be used for online gambling, but does not mention online baby product purchases. So forget convenience, this was definitely not designed for that purpose.

Great banking, app has some issues.. I’ve been using green dot for about 10 years now and have had the same account for about the last 8 years. I work out of town so being able to do all of my banking from my phone is a must. I have only had a few issues in the last 10 years with them but you will have that anywhere u bank. The 2 issues I really don’t like are that on some receipts it shows my available balance on them. To remedy that I just put all of my money in the vault but then sometimes it won’t let me transfer the money from my vault back into my available balance. If it weren’t for that I would give 5 stars all day.

9 year customer. I have been using Green Dot exclusively for 9 years. Over time it has gotten exceedingly harder to access my money. I use direct deposit at least once a month with well over $3,000, however, I am no longer able to go to any bank and take money out of my account any more. If I need more than an ATM can give me, I have to go to Walmart to withdraw money from my card. That is not useful or convenient. When using the online deposit feature, it now takes 7 days for a check to be deposited. If it were a personal check, maybe I could see that, but a $250 check from the IRS should not take 7 days. I am seriously considering changing to a different on-line banking app as this has gotten to be a hassle instead of continuing to be easy.

Just as good as a real bank account/online banking.. I haven’t had a problem yet, with using this app. I’ve had plenty green dot cards but just started usuing the app you can see your transactions whenever and transfer money back n forth into savings n checking. Got my tax return deposited quickly on my card as well. You can also use this card for apple for ur iPhone products. I pay my WiFi , car insurance and exc with the card. You pay a fee 5$ fee everymonth they even have the v.i.p card where the ATM has no fees n other guid perks. They also do cash back ive made 75$ so far.

Love This Card “Greendot Unlimited”. This is the best card account I’ve ever used and I’ve been with them for years, free reloads(app), no monthly fee(direct deposit), and $200 overdraft protection! Although Greendot Unlimited is no longer offered, I’m happy I got it before it got discontinued! I’m grandfathered in that’s how I still have it. But there is one gripe I have with the app, PLEASE PLEASE get rid of that stupid “login again” dialogue box that always show up when I’ve been logged out! I don’t need a reminder that I have been logged out and need to login again!!!! I find it highly annoying having to click “Login Again” every time!!!!

Ridiculous. I just purchased this card today. I’m glad that I didn’t put much money on this card. When I downloaded the app to set it up, it was stopping me saying that I wasn’t filling the information out right. Told me that it won’t send me a card in the mail with name on it cause it couldn’t verify me. I’ve lived at the same address for 10+ years. I would have been better off just buying a gift card. I will just use this card to make small purchases. I’m glad that I only put a small amount on this card. Highly disappointed and this was my 1st time ever purchasing a card like this. I’ll definitely do some research on any other card. I would give this 0 star. Green dot, you need to do better on providing better service. I wouldn’t feel comfortable giving my information to have direct deposit in fear of not being able to access my funds.

False Misleading Advertising. Not Recommended. (I just noticed by reading all the information above on the app download it does not say anything about a monthly maintenance fee being charged immediately either) I purchased a Green Dot card for the very first time to pay a bill online. After purchasing it and loading it at a convenience store, I went home and paid my bills online. The next day I was getting notifications that my bill wasn't paid I incurred a late fee of $35. When I checked my Green Dot card balance I was shocked to see the very next morning after purchase I was charged another fee from Green Dot as a "Monthly Maintenance Fee" of $7.95 which is not mentioned anywhere when compared to other cards while shooping. So a fee to purchase and load the card - then another fee as soon as you activate it which it swipes from the money you just loaded. Bad Move.

East to use and pay bills. I love the app but I wish they had the barcode scanner like cash app to load money. Because of that I am thinking of switching my husband‘s direct deposit from his work paycheck to the cash app. Anytime you wanna load money on the cash app they can scan the barcode on your app and it loads for just one dollar. I don’t like that it cost me $3.95 every time I try to put money on this card at the dollar store it’s just way too expensive other than that the app works great and the bill pay on the app is great too.

FIND A DIFFERENT BANK. im fortunate enough to not have bills that depend on whether or not i have a roof over my head because if anything fraudulent happens good luck getting anything done about it. customer service is absolutely terrible i waited on hold for 45 minutes to even talk to someone. Even after sitting on the phone with her for 20 minutes, i still am missing my 100$ and she made absolutely no effort to help me. instead she accused me of using the money and looking for an extra refund. i could only recommend this bank to someone who is ok with throwing hard earned money straight out the window. bad credit or not FIND ANOTHER BANK you are constantly going to be stressing about whether or nor your moneys just gonna be snatched out of your bank account.

This shouldn’t even a star. This is a scam. I will always regret buying this and never buy one on the front it says no fees and on the back it gives you a list of fees which crap why do I need to pay 7$ a month just to even use it and the fee doesn’t even take place until like an hour after you purchase the card and I even bought something before the fee took place and I couldn’t buy it which is also crap and finally I went to transaction and it doesn’t even show up as a fee so don’t buy this just go to another bank or get a gift card visa. And if green dot reads this fix your marketing and you would think from a company that is literally a bank would fix their app but no cause their a pice of crap and won’t admit fees in the front of their cards unlike other visas that actually don’t have fees

Never using again!!!. I got this card because it was a cheaper alternative to a normal gift card so I thought I was getting a deal until I had to sign up for it and make an account when I signed up it had "technical difficulties" fair enough so I waited an hour before I started to make it again then it had "technical difficulties" again! And I was almost finished. Then for the 3rd time it said my card was already registered so I tried logging in and I was surprised to be told that I didn't have an account yet so I had no choice but to go back to square one. I have been trying to order items online and it says that the information I put is incorrect and to try again even though it is correct. So I looked it up and it said I have to review my Address so I went and it said I can't for "security reasons" so I'm stuck with a useless card that's just getting drained from monthly fees. Moral of the story DON'T BUY THIS CARD!!!!!!!! Never buying again disappointed and angry!

Has potential but huge fees. I got Green Dot because of the interest rate on the savings. Which they have reduced a whole percent in the couple months I have had the account. The monthly fee negates any gains from interest and. Even with direct deposit and making this my primary card they say I don’t make enough qualifications to get the fee waived. The most annoying feature is not being able to link this card with other accounts....very difficult to get money from one account to another. The check deposit feature is terrible they say you have to have a direct deposit clear one time, which is lies. It just takes time with them...took 3 months for me to be able to deposit and even then they hold the funds 5 business days. Also setup was a nightmare, they sent a card in the mail and when I activated on line they sent a second card, so I ended with 2 accounts.

Complete Scam!!!!. I picked this card up at Wal-Mart, specifically to use with an online/automated purchase. I activated card and tried to use, but I can only use “in-person” because my personal information could not be verified. I have gone through every option on the automated phone service and there is NO WAY to speak to a representative. The website is also completely useless because there is no way to update information or try another verification. Even tried downloading the app and it won’t even log me in, I keep getting an error message that says I must be logged in. If I had known there was a $7.95 monthly fee I would have never bought this card. Save yourself time and trouble because this is the WORST prepaid card/service in existence. American Express Serve is the way to go!

Great. There is nothing wrong with this Green Dot app this is how I manage my money and is actually kind of fun I can transfer my savings to my checking‘s but I just realize if I want to take money from my savings with the machine actual savings but I usually put it in the money from savings depending on how much I want to take out and put it’s a checking’s and whatever’s left I put it back into my savings is so cool this is Green Dot at is 1 million the best app ever so you need to get it don’t mark one stock market five star I would market 1 million star rate it’s the best. And I’ve had Green Dot for at least a few years maybe like 4 1/2 years now I think just for years is the best

Horrible Customer Service. Saw the commercial on TV and thought the 3% APR sounded a lot better than the current 2.1% I am currently receiving so I signed up. Yes, I jumped too quickly before researching... after reading a few reviews and finding out there was a high monthly fee and seeing bad reviews, I decided to cancel my account. Of course there is no way to cancel your account on their web site so I called and was on hold 30 minutes (the first time). The CSR I spoke with was very hard to understand and kept saying “Ummmm” and “Uhhhhhh” repeatedly. He wouldn’t cancel my account even though the website says in order to cancel make sure you have a zero balance and to call the number. He had to idea what he was talking about and then refused to transfer my call to a supervisor. I eventually hung up on him and called back. I am currently on hold AGAIN waiting for 27 minutes so far. WOULD NOT RECOMMEND TO MY WORST ENEMY!

Ugh!! Don’t do it. Support awful they rely on app which is crap and customer service is I don’t want to talk about without foul language . I was told by customer service to check browser update app to change pin which had update app no li MJ to change pin and customer couldn’t do it but the card was good accepting deposits. I couldn’t use at. ATM but when on app was charged for using it even though the transaction was declined On app it said of zero balance and on phone-automated service had my correct balance customer after getting nowhere state account on spend Down I can close account how can I don’t have access and why would I spend down to callback for another account I decided to go to another bank card I feel this some sort of scam. I want my money and it’s being held hostage. Stars out of 5 a negative 10. Please do not purchase nor sign up

Green Dot prepaid debit card. I like using the prepaid card because I know how much money I have, but I would like to see it on Apple Pay because some many places are going to that now and I would like to see it so where it would have the chip I it. So many places now what the chip to be used instead of having to swipe it.... I don’t know if it is more secure, I really don’t think so because I’m was used and all I can to is swipe it and I had to get a new card and then you have to go and change all your card information everywhere.. It would be nice if it was more like a real debit card although it was still a prepaid debit card.. just my thoughts.. Thanks Deborah, a satisfied customer

I’ve been a happy user/customer of Greendot for 2+ years now. Over the years I’ve tried many different online banks, each one has its pluses & negatives. But Greendot stands alone in my eyes, my favorite feature is the “Cash back bonuses” you can accumulate throughout the year, by making qualifying online or mobile purchases. A percentage gets taken from the total amount you spend on each specific transaction. And the app tallies your total up & shows you how much cash back you’ve earned each month and at the end of 12 months you're able to redeem it all so long as your account has a positive balance.

Worst bank ever. If I could give o stars I would so green dot started an overdraft protection on April 26th of up to 200 I called first for info I was told u can make up to 5 transactions a week on overdraft of you pay it back in 24hrs no fee if u don’t it’s 15$ per transaction from April 26th thru may 25 I made 7 overdrafts and laid them for every one never missed a direct deposit nothing and they suspended my protection and said u can’t have more then 10 in no timeframe on the ten so needless to say they got me for $105 in fees and then burnt me on using the feature so I left went to a more dependable overdraft protection program I spent an hour on the phone with someone who speaks no English and kept being told I was suspended for more than to overdrafts when I’ve only had $ in the life of the program ‘mmmmmmmm clowns

I DO NOT RECOMMEND. When I have purchased this card I only put in $15 into it just to buy something that I can only use with card. But when I tried activating it, it took forever so when I finally activated it it says I made transaction and it charged me a maintenance fee so I was furious with this because they never mentioned I had to pay a maintenance fee so that took about $10 from my card and then an extra $5 out for some other things and I was getting angry because no one warned me about this it basically ate up my whole $15 now I requested a refund but they basically give you nothing they hang up on you and I feel so scammed but I recommend no one buys this card EVER. Because they take your money and don’t help you AT ALL. I gave it a try but it just wasn’t for me I would appreciate it if they gave me a refund because this isn’t what I payed for. And please don’t tell me to call or email because I’ve done that but I never got back to.

Not very happy in the end!. I got this card in order to help me pay my bills after my fiancé passed away(he had the credit cards) So I was under the impression that it worked like one of those visa gift cards. Said I could pay my bills and that there was a one time fee per month and a reload fee which I was fine with it’s the fact that when you’re done using the card there’s no way to turn it off and they continue to charge you and it is not a gift card!!!!It is tied to my Social Security number which is pretty messed up they don’t give you any way to contact them so that you can turn the card off I don’t know what to do now it’s racking up that fee every month that’s attached to me and I have no way to pay it!

Okay. Annoyed. I signed up for green dot and it says to do direct deposit so I submitted the info to my job. I got paid but no card in the mail yet. I need my money for food and gas so I contacted greendot to see if there’s anyway to access my money at all (such as using my account and routing number) and they say it’s impossible to access my funds at all until my card comes. Other banks I’ve used will let you access your money while you wait for a card. They will do a wire transfer or you can do it through PayPal with the routing and account number. But that’s not possible with green dot. I will have to wait a week for my card to access my money. I have a son and need my money to feed him. Customer service doesn’t even try to get you help they just give you the same answer over and over then they ex out of the chat. They don’t care about you at all but all they care about is getting paid.

Money was STOLEN by greendot!. Nothing but disappointment and frustration from trying to just activate this card! Every time I try to activate the card online it says it’s already been registered which I have not. That being said I was never aware of the monthly fees or activation fee(not labeled anywhere on the packaging it came in) which now I’m guessing my card must be almost ROBBED dry because it was meant to be a gift until it was returned to me due to the activation issue. Very disappointed! Plus the website and number on that back do nothing since there is no way of contacting an actual person. Keep your money to yourselves people and DO NOT allow this company to STEAL from you like they have to me and many others! Wish there was an option for 0 stars because even the 1 Star is to high of a rating.

Lost money. I have an issue with my Green Dot card where I get charged twice at some restaurants when I tip on the card. The first time it happened the charge was refunded quickly without me having to call. The second time I waited longer and eventually the second charge disappeared but my money wasn’t refunded- when I called green dot they said they had no record of the transaction. I chalked it up to a mistake and it was only $12 so I wasn’t that concerned. The same thing happened about a week ago but for $30 (extra, total $60!). When I called they told me the charge would disappear in a few days... the charge disappeared but I wasn’t refunded again! After my last experience I feel there is no use in calling. Lesson learned about Green Dot I wouldn’t recommend or use them again.

Must get!!. This card is better than a bank. You pay I believe is $7 a month but if you make up to $500 deposit the fee is waved. Something like that. Anyway I highly recommend for people who can’t get a bank account or have trouble with overdraft fees. You can only spend what you have in the card and take $$ out like at Walmart, home depo, etc no charge. Us it to make payments or even add it to account as your bank card. It’s great guys. Get you one!! I’m going to get another one for my 15 yr old son since he started selling stuff on line so he can get his $$ there. I been with green dot for over 4 years now.

Used to be really good. This app used to function really well. I’ve had it for several years and never had a problem with the app. You login, so your balance right there or there was a widget where you could slide right and see your balance. None of that works anymore. The new revisions that they have done are not user-friendly. You practically have to use a magnifying glass to see anything. And it defaults to a quick link page instead of the homepage which that’s quite the hassle because then you have to get a magnifying glass out to find the homepage plus it took me over a week to login, for some reason all of a sudden the new revised app wouldn’t recognize my login and I couldn’t get any help and I kept getting locked out. So I would not recommend this at this moment.

DO NOT USE THIS SERVICE. My daughter bought this card at the local Dollar General yesterday and she was required to create a login and download the app. She followed the instructions and registered the card on the account. Initially she tried to use it but was declined. After registering her card there was a zero balance. The phone support doesn’t work. You are forced to chat on the app. They are not helpful at all. They keep telling me to delete the app and download it again like they want users to see a higher download rate. Then they tell you to login using the credentials for your card number. I even sent them a photo of the card and explained that I only have one account. They keep doing a copy/ paste reply and end the chat before you can read it. A company can be rated by their support. Their support is completely useless. DO NOT TRUST THIS COMPANY.

Bad service don’t use zero stars. I ordered a replacement card on 9/28 and still have not received it I called customer service the auto system says activate your card you should have got it by now when I spoke to a representative Althea all said they same thing you will get it on 10/8 I said it’s 10/11 I have not received it then they gave me some bull crap tracking number then returned my replacement card fee.... I have not been able to pay rent or bills because I don’t have access to my money then the rep says I will get my card on 10/21 I will never use green dot again on top of I have not gotten any cash back bonus since August and they could not tell me why it stopped 👎🏾 Update it’s now 10/12 still don’t have my card paid for fedex shipping extra 15 and still don’t have it.

Mrs. Skeptical here🙋‍♀️I got $300 in cash back today!!!!. I don’t fall for the “hype” that these huge corporations use to get you to spend unnecessary money; For the simple fact that I just wasn’t born fortunate enough to have ANY ‘disposable’ money... So I was skeptical when I first got this card; Assuming it was lip service - IT’S NOT!!! The only “downside” is that Uber doesn’t accept this card - Which means you can support a more ethical company like Lyft!!! (which I find to be a plus) To validate the authenticity of this review; Feel free to reach out via FB my name is Chelsea Kevorkian... THANK YOU FOR MEANING WHAT YOU SAY GREEN DOT!!! The timing of receiving this cash back; could NOT have been more relieving, thank you endlessly!!!!!

GreenDot is super awesome. I had this greenDot credit card for 2007 and it was perfect I found this app like days ago and it is so perfect people who thinks it is fake then you NEED to read this is not a scam this is really real, you can download it I gave this a 5 star's because it is so good and the designing and the hard work for making thi app and made it fully perfectly working I love this app please download this also I would like some updates to this app it would make it so much better than before well it is better right now this app is the best app and for parents this is not a joke this is real like SO REAL guys this is just the best app ever I love this app, Bye guys hope you love this app it's the best bye.

DO NOT GET THIS CARD!. As the title states above, I’ll repeat it “DO NOT GET THIS CARD”. The customer service is absolutely ridiculous and they cannot help you with any problems regarding you’re account. My account advised me for TWO days that I had reached my limit for transferring my own money from my savings account to my checking account, which I had NOT and the customer service agent was able to confirm my transactions but was unable to tell me why I could no longer transfer my OWN money to my checking account. I had family emergency in which I wanted to take money from my account to give to a family member who was in very bad shape and I was and still unable to do so. So please save yourself the trouble and DO NOT GET THIS CARD. As of this review my card and money that I worked for is still inaccessible.

Terrible terrible TERRIBLE customer service. If you enjoy having your money stolen from you with no way to get it back or talk to anyone about it then THIS IS THE BANK FOR YOU!!! I have spent almost 3 months now trying to get my money returned to me after someone had hacked my account (right after my tax return had been deposited to it; go figure hmmmm) You go through this app, they tell you to call. You call the hotline, they tell you to use the app. (That’s even if you can get through to talk to someone!! I have spent so much time on hold just for the Internet phone lines to disconnect me it is not even funny.) RUN! Do NOT use this bank OR this app if you don’t want your information stolen. I have 6720 dollars just sitting. I have only 32 more days to verify my identity until they absorb the money. Pretty easy to do when they never answer the phones or drop the call when you are transferred.

Customer Service is useless. I got this card to use to pay bills as a way to preload. It said that I would be able to reload for free using the app at Walmart which is the closes store to us and that is an hour away. The app doesn’t work and they said when I registered the card they could verify my information so they won’t send a card with my name on it but when called to find out why they can’t verify my information they automated system said that the customer services people couldn’t help so how the hell do I find out what their problem is. Since I just got a new driver’s license that require all the documents to verify that I am who I am why do they have an issue with verification. This card is a big waste of time but was hoping it would work since it nearly impossible to open accounts during this pandemic.

app down often and needs updated. When attempting to deposit a check via the app, I can’t click the green check mark in the circle. (I assume it’s a green check mark in a circle because there is a red X in a circle on the opposite corner.) The left edge of the green circle is all that’s visible on the bottom right side of the screen and can’t be touched/selected while using the camera to scan a check. This option/screen within the app should be able to resize to fit whatever device is being used. I have an iPhone 11, latest iOS, latest app version, this section of the app should be able to resize by one centimeter. I downloaded this app so I don’t have to deposit cash at Walgreens (I can do everything else online), but this issue has rendered app deposits completely impossible. I STILL HAVE TO GO TO A BANK AND THEN TO WALGREENS. UPDATE: Thanks for fixing the above issue, but after mobile depositing 6-8 checks, it now says, “Welcome to your first time using mobile check deposit!” And is asking for a photo of my ID. Why can’t you guys get it right?!

Crooks. Avoid this bank like the plague they will close your account without any warning claiming unusual activity. Then when ask what the unusual activity was they tell you that due to security policy’s they can’t tell you. Then they say you need to request a refund and they are emailing you a form to fill out and sign and return with a photo of the front and back of your state issued id and then wait three to four weeks for the refund to be issued. Then they never send it,and when you call all they will tell you to need to submit the documents, and if you have direct deposit if you can’t change for a couple pay cycles they accept the deposit and you will have to request another refund and wait 3-4 weeks for each pay cycles refund.

Can I Use This. Hi, I am confused about whether I can or will ever in the future be able to make an online purchase with my temporary card. Your website says that “if you got your card at a store, you can register and use the temporary card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S”. Is this information on your own website incorrect? I looked through the other reviews on this app and one of your developer responses reads “one of [the limitations placed on temporary cards] is purchasing. If eligible, you should be able to make online transactions within 8 hours.” Will I ever be eligible to make an online purchase with this card? Please respond, as this is the only venue I have found access to that allows for any sort of personal communication with employees (I searched the website and called the number you provide multiple times already with no luck). Thank you.

Horrible customer service. If I could give less than one star I would. The customer service is an automated system that does not offer the assistance i need. When I e-mail the company I do jot get any response. The mobile app tells me to use the web site. When I use the web site it tells me to use the mobile app to unlock all of my features. Whatever happened to company's taking pride in resolving issues that a customer has? The card keeps declining purchases I attempt to make for less than my balance. When I call the automated number it says use it face to face, yet they still decline my purchases. The automated number says my card is unblocked but yet I cannot use it. I have sent multiple e-mails and no one has contacted me. Terrible, terrible customer service. I would not use green dot again and I would not recommend them.

Yep, it’s a scam. I purchased a prepaid card because it was compatible with Apple Cash. Unfortunately the terms of the card are in the packaging, and you’ve already given away your money before you realize you have to give them your SS number and open a bank account. Then they have a monthly fee that’s taken out the day you purchase the card. That being said, the app and Apple Cash transfers seemed to work... for about a month. After that the Apple Cash transfers were declined. Right now there’s no way to talk to an actual person. So why my transactions are being declined is a mystery. Both the phone and app-help give you options that may or may not pertain to your problem, and if not your out of luck. They’ve also removed the option to close the account both in the app and online. I’m basically out $50.

Can someone please help me!. I have been trying to get my debit card fully activated for the last 2 hrs. I’m frustrated to the point of tears. I am not able to get to a live person. I was able to set up the card online with all of my correct details. But the card does not work online. When I first called, I was able to get a live person. This person told me that my card needs to be fully set up, so they transferred me to a specialist. There was no specialist. Instead, I got an automated system that did not recognize my credit card number. I called again and again in the same thing kept happening. Now the automated system will not put me through to a live person because I’ve called too many times. There is no live chat option from the website. I feel like I’ve been duped and I want my money back. Please help!

WORST BANK!!! COMPLETE FRAUD!!. I don’t know why Apple would do business with a trashy bank like this one!!! I got scammed and literally every bank (local or national) insures that you get your money back but not this bank. They did not accept my claim even though it was clearly quoted and explained how I was scammed. Please do not indulge with this bank as this is the worst bank there possibly is! They monitor APPLE CASH and that is a RED FLAG! Reduce your usage or stop using Apple Cash as long as this bank owns it. Use venmo as it has way better security. If you have money in your Apple Cash, it is in the wrong hands! Take it out because if something happens to it then that money is lost forever. You cannot file a claim cause they will deny it without giving you a valid reason. Dear Green DOT, stop making other people’s lives miserable!

Amazing!. Got my card yesterday for the unlimited cash back checking I’m so excited I switch all banking over love the savings with the 3% I mean what other bank is doing this? App is simple clean and beautiful and works great on my iPhone XS Max love that I can add my card to Apple Pay which I use a-lot the card itself is beautiful and modern. So excited for my future banking with green dot 🙌🏼 Ps. Please add the green dot secured card to the app so we can see our balance and also our checking. I hope they add this feature as I am going to apply for there secured card. Would be nice to have that information in the green dot app as well. The chat feature inside the app works amazing but please also use to chat with representatives inside the app without having to go online on the web. As I do everything mobile going into safari to chat is just a hassle. I love that the chat is inside the app but please make it to where we can actually chat about our account inside the app without going online. Keep up the good updates 🙌🏼

My Green Dot account. So far my unlimited cash back Green Dot account I haven’t had no issues with my direct deposit coming in two days early I haven’t had no issues making my cash back I already have seven dollars cash back but I won’t be able to redeem it for a year I already have ordered my checkbook with 12 checks and today I just paid a bill with my Green Dot app all around the app works really well The chip to my card works well around a solid card it’s best to order your card online because you get your direct deposit slip and it shows you what to do

Customer service for needs major improvements. This would work but I can't even get past the first screen when setting up my card that I purchased from Walmart. I enter my card details in the register your card screen and then it takes me to a screen where I must create a login. I create login adhering to the restrictions while doing so, and then it says there was an error and that I should try again later. So after this I tried to do it over the phone and the generated responses prompted me to download the app to finish the registration, but the app is broken! Now I'm upset because I put 300 dollars on this card and have absolutely no access to it. Even after this I've been trying to get in contact with a representative over the phone and I haven't had any luck. Please fix this Greendot.

Awful!!. I was given a $100 pre-paid Visa as a gift. The person who purchased it paid $7 to activate. When I went to use it, it was declined so I went back to the instructions and they said I needed to register it. I tried calling the number on the brochure and the back of the card but could never speak to a live person. It kept prompting me to enter my phone number which I finally did. They then sent me a link to Green Dot which I assumed was to register the card. I had to enter my personal information including my DOB and SS # which I thought was odd. Wished I had just cut my losses because what it ended up doing was not registering my PRE PAID $100 Visa but rather setting up an account in which they will send me a debit card. Not what I need or want!! At this point, I just want to cancel the debit card and cut up the card that I was gifted. What a scam!!! If I could rank this a 0 star, I would.

Monthly fee. I wasn’t aware of this monthly fee, I haven’t used my card in a long time. today I put $40 on my card so I could pay my phone bill. It said my balance was $20. I got a “one time” return for one of the months. But now I can’t even take the money off my card or add more money to pay my phone bill so I actually lost out on $40. There’s no way to transfer the funds to your bank account and it charges to get money off the card. This was the biggest waste of my last bit of money. When I called to speak to someone they kept repeating themselves saying there’s a monthly fee and they reversed one of the months. I’m still lost out on $40. I want a full refund for not being warned about this monthly fee. If this doesn’t end well I will never use green dot again and tell everyone I know not to use it.

Love Green Dot. I've had nothing but success with this card! I went through a very difficult time in my life and suffered a financial hardship. The banks were not forgiving, and cause me to go further into debt and additional frustrations with trying to get my children their checking accounts. Green Dot has allowed me to manage all my financial needs to both their website and their app. I love the feature where if I didn't have the money in there, I don't get a fee and it just doesn't pay them. There's definitely enhancements that can be made but for the most part it does everything that other high-end banks offered! Very happy and please customer. I don't think I'll ever go back to the real bank!

JUST NO!. If i could leave ZERO stars i would! i had green dot before and they were ok, i recently came back to them in December and i got my tax return sent to my card. im also moving to another state so i changed my address, the next day they blocked my account with all of my money in it. No email, no reason as to why literally NOTHING! i call and can’t get through to anyone! they don’t even give me any options as to what department im trying to reach it immediately has me on a hold line and ive sat on the phone for hours many days in a row! still no answer, no email, no access to my account. NOTHING. i have kids, im in the process of moving, this was my moving money and all of it is literally stuck in this account and there’s nothing i can do to figure out why or to get my money out. so basically now i’ll be homeless because i can’t pay for my move in. and i have no answers or explanations

Frustrating. I’ve had green dot going on 4 years although it does have its perks i have found a huge problem with not being able to access my money without my card. I’ve waited about 3 weeks for a card that i never received only to find out they have to mail a new one and i got charged extra for expediting even though this isn’t my fault. I’m behind on bills and all together irritated because of how this bank compared to any other bank operates. If possible please look into getting virtual cards like other banks because this card does not work with cashapp, Apple Pay or anything like that besides Venmo and PayPal and without a card it takes just as long as the card being shipped to receive the money. Honestly frustrated but trying to stick it out because I’ve had them for so long.

Underlying Sleazy Company. I remember buying a GreenDot money “pack” at CVS to deposit funds into my horse racing account for last year’s Kentucky Derby. As I was talking to the lady at DFR racing I started scratching the back of the card to reveal a number but the backing was taking numbers off so I had no complete number to give her. I then had to go to the website to upload my CVS receipt and the back of my money-pack. This began a three-month process of email back and forth that NEVER came from a human being. There is no number to call so I finally sent them a registered letter asking where was my $200. March of this year I finally was allowed to deposit money into by DFR account. They held my money for 4 months and I still had to pay the $5 fee. This app reflects the overall quality of the site.