Lookout Life - Mobile Security App Reviews

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Premium Issue. I have used Lookout for years, ever since I purchased a smart phone. I use it on my iPhone and iPad. Recently my Lookout app would pop up and listed it as “Basic”. I have always paid for the Premium version and the app listed on my iPhone all the times I paid for the app. Their website provides instructions to cure this issue. So I uninstalled it as directed then reinstalled it, signed in and it lists all my payments differently and I still do not have it back to premium. Even tried to repurchase it and the app will not allow me to upgrade. Sent in a request to tech support but have not received any information back except for a case number. Frustrating. This was a pretty good app. (Update) - still cannot purchase premium and cannot get adequate support to make the purchase. I don’t want to stop using this app but it looks like I may not have a choice. Disappointing!

Darkmelanin. So, here we go again. I have been contacting lookout for about two weeks after I made a purchase for there premium plus plan. Days went by nothing. So, I paid for something I couldn't use. Anyway finally on the 2nd of this month lookout reached out via email to tell me they don't see the purchase,which I paid for. A day goes by after giving them what they asked for then to tell me early this morning that I have to talk with iTunes since it's a problem on their part. Spoke with iTunes, for them to tell me the same thing Lookout Rep mention. I have had Lookout for 5 years for my iphone and my Samsung. I must say for no one to find a solution to this problem is beyond me. And provided my proof of purchase. I'm moving on.

Rip-Off. I’ve purchased this app two different times. The first time, my phone was hacked and all sorts of personal info stolen. Lookout claims to have no record of that account. I repurchased again on new Apple ID and have tried to file claim three times after identity theft and when I needed to hire an attorney and get assistance. I’ve had no response from emails I’ve been instructed to send and Lookout’s reps I’ve spoken to say they can’t do anything. Where’s my $1 million protection and assistance I’ve paid for? The last time they claimed the breeches occurred prior to my service. Yet, I had this service not months before a breech notification ever showed as having occurred years ago? And one was in June when I definitely had the app. What’s even worse is now I can’t cancel the membership!

Lookout app. This FREE app is indeed completely free of charge with absolutely no hidden fees. The app does offer an upgraded version for a small fee if your not content with the free, basic service but the basic service (which is FREE) has always served me well. This app is excellent in my opinion, it’s worked great for me and my iPhone. Its nice knowing I’m being protected while I’m surfing the internet and it’s especially comforting knowing that it’s completely free of charge because like so many, I simply can’t afford another monthly bill added to my monthly expenses. I’d recommend it to anyone and everyone. It’s an excellent peace of mind knowing my me and my cell phone are always protected plus the app notifies you of any breaches within your email address etc. The app also notifies you of any system upgrades or suggestions to better fit you and your cellular device. The app also offers many other excellent options for keeping you and your sensitive, personal info safe & out of the prying eyes of thieves/criminals. 💚

Horrible Customer Service. Horrible Customer Service! The person I spoke with wasn’t even familiar with the product. She didn’t even know what the “Safe Browsing” function was and how to set it up. Every answer to my questions was “I can’t do that, you will need to email support”, and the number I dialed was a support number that was given as a result of an alert I received on an email I received 6-years ago! Also, before she helped me, she told me she had to ask me some questions to verify my account. All she did was ask my name, my address, email address, and my phone number linked to the account. Not once did she ask for a pin number, my password, or the last four of my social. You would think for a security based software company they would require more information than standard info that anybody could’ve given them... hmmm...

Love this app!. I have the premium app on all my devices - iPhones & iPads, not just mine but my whole family! Lookout has found so many “dark web” sites that my kids phone numbers have been found and even mine! Since I have a business with an 800 attached to my phone, I would never have a device without Lookout protecting my personal information! They are awesome - I have been a super satisfied Lookout customer for about 5 years…and keep coming back! They are superior!

3 STARS!!!THE VPN KEEPS GOING OFFLINE! Almost perfect. I GO TO PUT 3 STARS, IT SHOWS UP AS 5! VPN NOT WORKING WHEN IT WORKED FOR YEARS! Update: I paid for Premium the other day and it is saying premium without the premium services. Help This app does keep your stuff safe and you up to date on anything that needs addressed. * Make sure you check your subscriptions to see what your being charged. I was somehow charged 9.99 when I only approved the 2.99 a month subscription. I was refunded, so all is fine. I am watchful so I caught the issue but many do not catch these charges they may not have approved. That adds up with all these subscriptions online and offline that most of us have.

Used to work great. PLEASE FIX THIS. My favorite feature was the out of range alert on my Apple Watch. Then awhile back it quit working. I recently misplaced my phone, leaving it behind at a store. I was several miles away when I realized it. Why did you remove the out of range feature for the watch. This is the main reason I installed this app. Maybe I would not have left my phone behind at a store if it was still an active feature. This used to be the best way to keep up with my phone being proactive. Now it’s useless. Was Hoping you’d bring it back. Now considering canceling the premium subscription.

It’s Been Years & It’s Still The Best!. “I’ve used Lookout since 2013 and over that period of time it’s protection has consistently increased. This app has lots of bells and whistles and in my humble opinion, is the best security app on the market today and it’s reasonably priced too (even for it’s premium protection!). Lookout has exactly what you need for every level of security you’ll ever encounter and it’s format is simple and straightforward. So, have a little blind faith in my mini-review and give it a shot - I promise that it’ll never let you down because it hasn’t let me down yet”!

Lookout, so far so good!. I like it so far, it seems to still be working! Actually I’ve had this app for the last five maybe six years now, I’ve only lost one device ipad but know exactly were it’s at! It’s at the Denver International Airport. When I was working I accidentally set it down at the B concord, after the bus picked us up I realized I left it behind. I went back to retrieve it, it was gone! Using my iPhone I had found someone who had taken it, realized they couldn’t get into it and it was lock. The dropped it into the water runoff sewer drainage what ever you want to call it. The next day and even days after I kept asking the city if it could be retrieved, knowing now the battery had run out, at first they said they’d look into it a week later, they said it would be to much to get to it, yes it crushed me, two weeks later my phone was stolen before I could set up an other device to find it. 2700 photos and lots of memories down the Denver International Airport toilet! I can’t blame anyone but myself. All in all yes this app works wonderful and I’m still using it today!

It Took a while. I misplaced my phone on a Friday night. Could not track my phone through lookout. I set off the scream feature from Lookout to try to find it. Turns out, my phone was left at a restaurant in a casino - I was only able to locate it through a *free google map location sharing with a friend. We retrieved my phone the next day. That following night when I was in bed asleep, my phone started screaming and woke me up in a panic... Lookout was completely useless to tracking my phone and it took a long time to execute the scream. I'm thinking why pay for this service when it doesn't work? I've had lookout premium for years but it's seriously slacking and doesn't make me any happier that it only tracks my phone a day later and scream sounds at the most inconvenient times and very alarming to myself and those around me. This is not the first time I've had to rush to turn of the scream days after I found it through another source.

Deb’s phone. This app doesn’t work. I had lookout they sold out to f-secure which goes out of business Nov 30,2023. I paid lookout for a year that ends March 2024. When lookout the app quit working. I have called lookout and f-secure they don’t help they just pass it off. Lookout worked until they sold out to f-secure which made the app lookout life. Don’t waste your time or money with this app. You will get screwed over just like I did. And they don’t help to straighten it out. They are worthless!!!

Best for finding lost devices. I’m really absent minded and have left my phone and tablet at a few restaurants and in my home, using the location and scream Lookout has located my lost and misplaced mobile phone and tablet many times. The last time I lost my phone it was off so I upgraded my service which permitted me to lock device and add a reward message which resulted in getting my phone back. The $50 reward and locked phone saved me $1k in not having to buy another phone

Junk!...Money pit 😠. Not even one minute after downloading I was bombarded with a pop up to rate. Here it is if I could’ve rated negative ten stars I would’ve been delighted to do so. It didn’t take me three hot minutes after logging in to realize this junk is immediately thrown on the junk pile no sooner than I’m done rating. I instantly noticed 99% of the options being displayed was premium items to be bought with no free trials or nothing! 😡 The only thing I was able to do free was scan my email address and it checked my phone for updates everything else was to be bought without even knowing if it was worth what you paid for. At least could’ve offered a day of free trial to get an idea of how what’s being offered perform. 🙄 I’ve wore my own welcome out of this junk!

The Truth About LookOut Mobile.. Lookout used to be a product of moral good, willing to protect ALL devices from cyber threats. Now as Lookout have made their claim to fame, their services have dwindled to dust. Ethical and Non-Ethical hackers both agree, Lookout Mobile is easy to bypass and doesn’t protect your devices from threats as their key service has been removed, malware protection. With Lookout, no matter if you have premium or not, your device will not be protected. Malware removal tools and threat detection have been removed from service all together. What do you pay for?… Data Scans. Scanning the internet to see where your information is. Other competitors do this for FREE. Lookout only provides you with a notification telling you when a new update is available for your device. Your device has this feature built in so why would you need an app for a notification? Save device storage space and remove and stay away from this app and similar apps. A brand is only as good as the services they provide, you won’t be getting any from Lookout, inc.

Highly disappointed!. I paid for the premium because my phone was taken thinking that when I made it scream the person who took it wasn’t given the option to turn the scream off on my stolen phone. ALSO when I locked it the person who took my phone was still given the option to unlock it from the stolen device! So please tell me what I paid for then??? You basically took my money and didn’t do anything that the “ security “ promised. Makes me think this app is a joke who takes money and doesn’t protect my info.

Does Lookout really work?. I have had the free version of Lookout for over year now and it never found anything on my phone that what be a threat to me and my files. I wonder if it’s actually working in the background or not. One would think that a phone being used every day for over 365 days that something would be harmful to my files or accounts. The only thing I can actually say is that it does remind me to install the latest and greatest operating systems update from time to time. Is there I file I can upload to test if Lookout is doing what it claims?

FINALLY! EXACTLY WHAT WE’VE BEEN ASKING FOR!. Do you want to keep your information secure? Do you realize that every program on your phone copied all of your personal and private information and sends it to their own servers every night? LOOK NO FURTHER! After paying your hard earned money for a security measure that was supposed to be already in place and ensured by the people “we” collectively voted on to represent us…..😐…..you can finally spend days going in circles trying to contact a make believe customer service department because you decided to buy this app, instead of paying your electric bill, which doesn’t even work! 🫡 God Bless, America!

Does it even work + dicey privacy. I’m not sure this app works. There’s no third party testing, and there’s no real-time scans. It’ll check to see if your email was in a security breach or if the public WiFi is ok, otherwise it just kind of sits there smiling at you. Particularly egregious is the privacy policy that states it doesn’t sell your data then a cookie policy that states it puts cookies on your browser and sells that data. Too many conflicting messages and not enough useable features for this to be worth the money. Also, Lookout, why aren’t you doing third party testing? What are you afraid of them finding? The 2016 AV-Test came back with less detect and respond than industry standard. The AV Comparatives test in January of 2019 came back better but both tests were run on other versions of a Lookout mobile app. This current version has nothing testing to see if it’s real or just green toggles making you feel safe. Get a VPN instead.

APP not the greatest BUT customer service FANTASTIC. Natalie - agent I spoke to when I had Identity Alerts WAS ABSOLUTELY FANTASTIC! I’m an internet, Facebook, Technology Dummy and she walked me through everything that was going on very very patiently and THROUGHLY! She helped me understand what I needed to do and also the additional things lookout could do for me, in fact she had the main one, putting threat alerts on my credit reports DONE before I even stopped chattering away, in other words SAID And DONE while we were speaking ! The fact someone like Natalie is there for you 24 hours a day, 7 days a week, more than makes up for the so so APP

A MUST HAVE IF YOU VALUE PIECE OF MIND. I have never had an app that was this easy to use while providing everything it promises in its description plus a TON more. Usually they are all using a form of click bait or they will just outright lie to get your business. Well guys and gals this is not a paid add. I turned my phone on today and there was an alert on my phone stating that I had one of my devices missing, 2 security threats and 1 important reminder. As I opened the app and started with my alerts I immediately found out that I had turned off my location on my tablet by mistake, my son had done the same by accident when using my phone, then it told me that there had been an information theft in my area that had some of the companies I use for my emails in the theft and then they lastly reminded me that it was time to make new passwords for certain programs that I use and also provided me with a list of them. Now fixing all these threats took less than 10 mins and the app guided me directly from that same app until all the threats were gone and even rescanned my phone again to make sure. AMAZING!!! I WILL NEVER NOT HAVE THIS ON ANY OF MY DEVICES!

Mr. TimonthyW.. As part of my AT&T plan I also receive Basic Lookout. I’ve been comparing & contrasting to Apples Find my iPhone/Friends. Lookout provides much more even at basic Free Level. I’m debating whether to try premium for $17./year. After reading Terms and Conditions it’s a decision to not take lightly and as with anything once payment method is available… hidden charges often find themselves Charged and this is covered in Terms. For their transparency KUDOS but still need to evaluate more. Perhaps if a month trial is offered, I will then be more apt. Until then the basic is effective and efficient and you can’t beat free!

Lookout security. This seemed really good until it caused my voicemail through T-Mobile to be completely blocked from coming to my phone, the only only way to get my voicemail is to turn off safe browsing mode very disappointing and while I agree that T-Mobile should be blocked it’s really not an option for me to lose voicemail completely since sprint sold out to T-Mobile and I’m on a contract I am unfortunately stuck with them and it seems really weird it took T-Mobile support 5 months resetting my voicemail, I reset my phone twice and hours and hours of support calls they NEVER figured it out and wanted me to send my phone to apple for repair, which nothing is actually wrong with my phone because once I turned of lookout safe browsing everything works fine and when I turn it back on no more voicemail, this is a real problem that needs to get fixed between these 2 companies because I know there are A LOT of T-Mobile users experiencing the same issue with being told to send their phones out for repair when they don’t need repairs and then the deductible falls on the customer

It helps but I have a concern. So the app does help me stay secure, but as of late, it the background it has taken up 70% of my battery usage, it is draining my battery and it might be causing it to age a lot quicker, I don’t keep apps in the background running, but this app still drains my battery regardless according to the area in the settings app under battery. Not too long ago I didn’t have this issue, even with the app. My maximum battery life has gone down 14% now, my battery lasts for a lot less amounts of times, and I think it’s this app, considering it’s using 70% of my battery over the last 10 days, while not even being in my recent apps that have not been closed yet.

Review. Hello, This app is little difficult to use. I’m paying for the year, premium plus, and I have to be connected to Wi-Fi just to ensure my information is safe. Not all Wi-Fi connections are safe, and I would like to be able to know that even without a connection, or if my phone dies, that my information is still protected. I do love this app, it has increased my peace of mind. However, I still receive a lot of scam calls, as well as unnecessary spam from sites that I have shopped with but discontinued those accounts. Kind regards

A True Sense of Security. As cyber crime has intensified through the years, Lookout has been on my devices as my own little Jedi Warrior. I, originally, signed on because, let’s face it, I‘m a bit of a flake and kept “misplacing” my cellphone. At one point, we were in Louisville, KY and had gone out to dinner. In getting back into the car, my cellphone slipped out of my pocket. When we got to our motel, I realized that I did not have my phone. ( I hit my panic button because my husband was in University of Kentucky Hospital’s CCU and that was the number that their staff had to reach me ). I went on the Lookout website using my Son-in-law’s cellphone and they not only located my phone, they locked it down so that nobody could use it. Next day, when the restaurant opened, we retrieved my phone. Someone on their Wait Staff had found it lying in a puddle of water in their parking lot and, immediately, returned to the restaurant that was closed and placed it in a plastic baggie filled with rice. Thanks to Lookout and an honest young waitress, my phone and I became one again. I have counted on Lookout to locate my “lost” ( I prefer to think of it as “temporarily misplaced “) cellphone numerous times throughout the years that we have been BFFs.

Lookout upgrades without consent (@BeckV). This is an updated review: I started using the base subscription on my new iPhone 11 on May 22, 2020 and was undecided on whether I wanted to upgrade or not but then realized the next month, June 22, Lookout updated my subscription without my knowledge to the “premium” package. I decided to keep it since at that time I wasn’t having any issues (that I was aware of), however, the next month, July 22, Lookout did it again and updated my subscription to “premium plus” without my knowledge or contacting me. Frankly, if this app worked well I might have chose to upgrade my subscription MY SELF but it doesn’t. The VPN keeps disconnecting, I’ll get false alerts and it doesn’t show me further information and some sites are still able to see my location. Most of all... the fact that Lookout goes into your account, upgrades your subscription and takes out automatic payments without your consent is sneaky and utterly absurd. I started using a VPN after my previous iPhone was hacked and the people were threatening me. This VPN is supposed to keep me safe from creeps but now I’m not even safe from the app which is stealing my money right from under my nose? Needless to say I am livid... but I am forced to continue using it until I can find another one that is trustworthy and does its job as described — lesser of two evils I suppose.

Great app but he I have some troubleshooting ideas.. If you have a subscription to Lookout Premium on an IPhone and you reset the settings, Lookout app may generate basic (free) Mode without Internet security on. How to FIX THIS: Uninstall Lookout from the home screen. 3D Touch turned on the long press the Lookout Icon. After uninstalling, and iPhone message will appear saying manage subscriptions. Go to that, go to back button, and close yet then go to the App Store, sign into your app store with the iCloud ID, and re-download lookout. This will bring down the premium service that you had purchased it just needs to be set up again with your login.

Lookout Security:. Hopefully this reaches the Lookout Team because I have had this App. on BASIC for years without issue on my phone . Recently I upgraded to the PREMIUM Lookout Security for $40. Since they put on the VPN to supposedly upgrade I have had nothing but problems with interference on my Home WiFi . I would love for this to be rendered by Lookout since I spent Hard earned money on this (Premium) upgrade! But unfortunately I have yet to find a actual Contact Phone Number to physically talk to a real person. This is extremely frustrating and disappointing!!! I am not a Satisfied Customer at this point, like I was before having the BASIC Plan- ☹️

Lookout Will Exceed Your Expectations!. "Lookout Life has truly exceeded my expectations, making it an exceptional app in every aspect. From the moment I started using it, their commitment to user satisfaction and education became evident. The app's interface is not only user-friendly but also aesthetically pleasing, making navigation a breeze. What sets Lookout Life apart is their unwavering dedication to keeping users informed. The wealth of educational content they provide has been instrumental in broadening my knowledge on various subjects. The quality and relevance of the information presented are truly impressive. Moreover, the app's responsiveness and reliability are noteworthy. I appreciate how they prioritize user feedback, ensuring a continually improving experience. The Lookout Life team's attention to detail and constant updates demonstrate their commitment to excellence. In times where information is crucial, Lookout Life stands out as a beacon of reliable, accessible, and enlightening content. I wholeheartedly recommend this app to anyone seeking not just an app, but an invaluable resource for knowledge and personal growth."

Not what it used to be.... I had been using premium Lookout for two years. The first year was great. Very helpful and informative. Worth the $99. However the past year it would update me on leaks of my information, yet not the sources. Only the date the leak occurred. I’m talking about serious information. I called, because this is what you pay $99 for. No help at all besides to say THEY knew the source of the leak (the Dark Web!?!) and had nothing else they could tell me. WOW! I’m not computer savvy but isn’t the Dark Web something that is only used by the truly sick-minded people in this world that know how to build a computer to get into this sort of website? That aside, Lookout was no help at all with this disturbing situation. How were they able to have this information yet it was not listed on my notifications of source of leaks? What was I paying $99 for? Thankfully, after many emails, calls, etc. I was able to receive a refund. This one is NOT easy to get out of once you are “locked” in so please use caution if you plan to use their “premium” services.

It works great. I have been happy with it. The app will tell me when my phone is in need of an update. The Notification is easier to notice on the device than the system software. The other feature that I’m glad I only needed once but it was a life saver was Device Location. I lost my cell first time & only time when a family member ended up at the ER. I was able to login in using someone else’s phones internet. I just went to my account & found my cellphone. I locked it out so no secure info could be stolen. But I was able to see on a map that the phone was still on the hospital grounds. I found my phone within 1 hour. Now that’s an app worth having.

I Love this App!!!. I first heard about this app on 60 Minutes (CBS). The free version of the App is awesome, and the price for both upgrades available is absolutely reasonable. It notifies me when ANY service I’ve subscribed to has been breached w/some fairly detailed info regarding the nature of that breach. The function I’m particularly happy with, is that Lookout tells you when any WiFi Network you’re using is safe to use. This has come in handy numerous times. I have upgraded to Premium Plus; and again, I love this App!!!

No1Tyebah. I've used this app many times with purchased phones that provided this app for free. I also did the in-app purchase Everytime for the premium.......... Unfortunately................. (SIGH........ Hmm.) This makes me sad and mad because why? Because the last phone I had, I tested out the locate phone option for 2 different phones I had linked to this app and I was highly disappointed! Then realized.... So Everytime I paid for in app purchase.. it would of never helped me find any phone if I actually looked to the app for REAL HELP in locating my devices. Second thing I will add is the the app keeps telling me that lookout security can not warn me of safe WiFi connect. I did EXACTLY, what it said to do and the last thing I'm suppose to do in order to get the setting right..... THERE IS NOT an option to select "notifications" and then neither is there an option to"allow notifications". WISH TO HEAR FROM SOMEONE SOON TO HOPEFULLY PROVIDE AN ANSWER FOR EACH OF THESE ISSUES BECAUSE THEY AREN'T ACCEPTABLE WHEN MONEY IS BEING SPENT AND BOTH PROBABLE

Lookout Rocks!. I’ve been using Lookout for 3 years or so. They will notify you immediately when things are “not right “! My phone has been hacked for the same amount of time. With the alerts they give you. If it’s a KNOWN HACKER, meaning, someone you probably know and by the information they give, I. E., your sims card has been taken out of your phone. Followed closely by another alert stating your sims card has been placed back in your phone, or a sims card has been replaced back into your phone. Geeez!!! That means they had my phone in their hands. 0h! At 2:00:am or 0600am, that about narrows it down doesn’t it! 🥺😔NOOOOOOOOO! Not another betrayal.!😡That’s a whole different story in itself! Bottom line! Worth every cent!!!! Blessings to you all, Jennifer Doviak, RN

Can not unsubscribe from this app. I have been trying for over a hour to unsubscribe by following the instructions posted. However, there is no way to do so. I have sent a message and will wait to hear back from your company. It’s rather ridiculous not to have a customer service contact number. I will screenshot this just in case it will be needed later on down the line if I am not able to cancel this subscription before my free trial is over. If worst come to worse, I will cancel my credit card and get a new one. Not sure about the service that this provides but I don’t like the fact that I have to keep the app running in order for it to remain working. I rather not have to do that as it runs my battery down very quickly.

A CBS 60 Minutes FEATURE? MAYBE. But I haven’t seen it at this time. I like Lookout for the most part. Some things need better explanation on what to do & what things mean. Leaves me stumbling around throwing boulders at problems. It also is quite expensive for the help it gives which is often just a runaround. I would find paying 9.95 monthly a better option than $99 per calendar year. If I don’t like it I get no refund to use for testing another app. Just continued use for remaining contract period. That’s the scam part. It could do so many other things too if they had a better processor.

Upgrade Look Out App on iPhone or iPad mini. Upgrade Look Out App on iPhone or iPad mini. Due to interference or unauthorized incoming crash connections, all iOS is unable to access Apple Support. I checked Apple Support customer service, it is not in service. Due to NYC epidemic. Advance and create something better 24/7 support to monitor Apple Company and products, Apple computer, iPhones, iPads, iPods, etc. Updating awareness and Apple Software systems. The iPhone download is as follow, April 2020, iOS 13.4, while all Apple iPads in NYC is delayed by iOS 12.4.6. I think you better check twice who is stopping your NYC Apple company. I just purchased Apple iPad mini in NY, NY. And on the Apple box it indicated it was from California Apple Company. I don’t mind what State it’s manufacturing, at least you have another Apple Assistant to reply at once.

Frustrating as #!€!! Don’t waste your time!!!. I don’t know what the heck the deal is here but I can’t even create a dang account on this site!! First of all a long time ago I had an account . So I reset the password and went to add the device because of course it was telling me it had no device!! Well every dang time I tried it said I needed to log in which I was!!! So I logged out and logged back in, same message I needed to log in to add a device. Aaaarrrrggghhhh So then I went into my old device in the app and tried to manually type over it my new phone. Not happening!!! I give up and I am MAD!!! I have wasted time and energy on this STUPID website/app that some dumb %#! developer had no idea what he/she was doing and I am still back at square one, UNPROTECTED!!! Don’t waste your time on this dumb app!!!

Impossible to Cancel!!!. ‘Cancel my membership’ is not on the app. And couldn’t find it on the website. Had to have Apple reimburse me. Still trying to cancel this...!! (AFTER an email response from lookout) Their is no active live support customer service option on your website!!! WTHuh?!?! The ONLY ‘support’ tab on your website that helps a customer cancel their subscription gives directions to solutions that don’t exist. You instruct us to go to the drop down menu on the website or the app and in BOTH locations there is NO option that says CANCEL MY SUBSCRIPTION. Yet, these are the instructions your ‘support’ gives. AND THAT ONLY. No “live chat”. No “email us.” No “contact us.” Just false information on how to cancel. If you want to be more transparent, allow people to cancel with ease. Otherwise, people like me get suspicious and want to cancel no matter how great your service might be. And we will post bad reviews. Suggestion: Hire a few people for the $9.99 a month from each subscriber and GIVE US CUSTOMER SERVICE. Not only responses to bad reviews.

HORRIBLE!!. From the very first day it hasn’t worked properly. I tried to test the find my phone feature but when I did it was unable to locate my phone . On top of that it didn’t screen. It keep telling me it’s in the queue and it will screen when it’s Connect to the phone is turned on. Also, online it displays 2 devices it’s more likely for a bird to give birth to giraffe then to get help! I was on hold for 1hr 45mins. I really don’t understand, how do you stay in business if you are unable to service your customer and provide basic customer service.

App no longer working. I used to love this app and recommended it to all of my clients, but now the app says that my iOS is out of date and needs to be updated to iOS 99.0. There is no 99 iOS, we’re still on 12. I have reset my phone several times hoping it would reset Lookout, but it didn’t. When you go to Support within the app, you do not have any option for contacting support, only to search their FAQs, which from what I was able to find, doesn’t seem to be listed. You cannot have a security type app without the ability to contact the company for support. It’s just bad business for an app that they clearly aren’t truly keeping as updated and aware of issues as they have led the public to believe.

Lookout Life. I am quite pleased with Lookout Life and how it seamlessly works with all my devices; it notifies me of data breaches, & also allows me to run my emails to scan for breaches at anytime. What I’m most impressed with is that it signals me to update my phone when needed, as I’m in a very congested and many times poorly-connected area with little to no Wi-Fi options. The app has ample free services, but you get quite the bang for your buck with the paid version. I’ve never experienced any glitching, just quality updates and information when adjusted. I highly recommend this to anyone who is security-minded, and honestly, that skills include ALL OF US!

Protected. I’ve had this app for years (the free version) and just recently upgraded to include Safe Browsing. It is well worth the $2.99. a month. They alert you instantly to malicious sites and block them. Though nothing on our devices is completely safe these days, I feel more secure knowing I have Lookout protecting me. I have iPhones and a iPad and you can’t use the usual security/virus protection such as McAfee, Norton etc. I believe these Apple products have built in security, but having Lookout is an added layer.

Had to cancel. My family and I all have had Lookout for many years for all of our devices and have loved it since. Unfortunately, it would seem the recent update might be too much for Lookout to handle. It never loads in, but on the off chance, after 3 mins of loading, it will open the menu and continue to load. Can’t interact with anything and I have no idea if it actually protecting any of our devices because we stopped getting its usual “your safe” notifications. I’ve waited since then for an update from the developers, but none have yet answered. Can’t have an app on my device that has this much administrative authority on my settings, yet yields no sense of the application doing its job.

Works for iPhone 11?. I had this on my iPhone 8 and it was wonderful. Worked great and did what it was supposed to. Notified me when someone was trying to hack into my Facebook account. Ever since I got the iPhone 11 it hasn’t been working. I transferred my apps over and it tells me it won’t work until I turn on the notification alerts, but when I check my setting to do turn on the notification, that’s not even an option. So now I’m paying for a subscription that My phone can’t use. Hopefully this issue gets fixed soon, is it a common bug?

Affordable but not practical. Downloaded this and started using it immediately with the $17/year version. Worked alright, but it keeps then VPN on 24/7. So, I kept having issues because the VPN was not connecting properly and the data wouldn’t work until it connected to the vpn. It gives you no easy way to control the VPN. It stays on until you uninstall the app. So, it has potential, but in my opinion it needs to be made more user manageable. Got a refund so I am giving it a higher star rating.

SEEMS TO BE ONE OF THE BETTER APS ..... I used this service for better than 2 yrs. now. I take more precautions with my financial info because of this app. When reviewing alerts, there are a number of options offered, that put you on active pursuit. This gives clarity and peace of mind. You are less distracted worrying about nasty possibilities when you have taken time to sort things out in an orderly and controlled way. Try it out. The knowledge gained will keep you from making risky choices when surfing or browsing. Peace of mind is priceless.

Reliable and Stable. The app does what it says in excellent fashion. I’ve been a subscribed user since it was released. Added features and enhancements only make the best of breed even better. UPDATE: Today, without any indication, my iOS devices stopped working on my internal network. After full troubleshooting, main connection, wireless access devices, diagnosed issue linked to having Safe Browsing enabled. When enabled, all wireless access points indicate “No Internet Connection”. Turning the Safe Browsing feature off (iPad Pro, iPad Mini, iPhone 11) removes the error and restores connectivity. What has changed?

VPN wouldn’t allow to connect over Wifi. I have been using Lookout for a few months. I liked it and felt good about upgrading to Premium. It worked for 3 months just fine. A month ago I would unlock my iPhone and try to open the web browser or Facebook etc and I couldn’t connect. I’d toggle the Wifi off and on. I also would toggle the VPN. I reset network statistics. I forgot network. I tried everything for a month. I used all my phone data. I’m not very tech savvy at all. I found out if I unlocked my phone and turned off auto lock and left Wifi connected for roughly 3 to 4 minutes I could get into any app easily. I was really frustrated so today I thought could it be Lookout? I deleted the app and immediately I could unlock my phone and it would let me get into any app needing the Wifi. I’m not sure what changed after everything worked fine at first but I canceled my subscription immediately.

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Stew. This is the best app I have ever downloaded it guards yr device and advises via an email if my battery is very low, and also can advise where the device is in case it has been stolen! for which I thank the company behind the app very much. I would recommend it to everyone with a smart phone, iPhones tablet or iPads...it works so successfully.

Review. The app dosent seam to look like it’s doing anything. Tho it prob is

LookOut. Great protection for my devices, should pick up on scams through txt though

Great. Great app for my iPad security protection is great

Facebook Page Hacked was not detected. My Facebook page was hacked you don’t even know about it . How come?

I recommend virus removal. Perhaps virus removal could also be a part of this app, even as a premium feature.

Look Out. Excellent

So good 😊. Thank you for this great app. It’s paid for it self time n time again. I’m so grateful for the support and seems your always working very hard for your customers. Your passion stands out. Kudos ✌🏼

Installing lookout. It was a great experience and I was able to installed the app with confidence. Thank you

Thank you!. It’s always there doing what it is supposed to. Resource friendly too; thanks guys, its a absolute pleasure to see you have our backs!

Crashes all the time. Since it became Lookout life I was not able to use it at all. If you try to click on anything it will restarts and same circle of death. Hard to change and scan another email ID. It was lot better before. If it doesn’t work for iPhone anymore they must be honest to the customers so they don’t waste their money. I had to write a review here coz it crashed few times when I try to use the support feature too. Waste of money

Average. It’s stopped all my regularly visited websites from working and doesn’t allow me to approve them, should have a permissions tab!

1st class life saver. This app tells me everything I need to know when my phone needsa very useful weapon to have . Protects, blocks and warns. Along with ongoing information. Well done:—)))software update to if the network I am on is safe. Thank you for looking out for me

A couple dollars for peace of mind... I’ve been subscribed for about three years now and it’s still a solid app worth the price of a couple dollars a month to for peace of mind it gives me.

WARNING!!. I’m Not sure if it’s just me or others get it too but this app has been a pain for me and has randomly gone off at almost all my apps and whenever i open any app it beats and has a lady saying WARNING WARING this is NOT going to help you get rid of viruses but instead might make them!! Know this when debating downloading this app.

Not working. After the latest update I cannot open the app on any of my devices.

Belly. Xcelent no issues yet

Great App. Great App for security both free & subscription

So slow. The app on both my iPhone and iPad takes so long to load and perform tasks. Sometimes it just hangs and has to be restarted to work properly.

Breaches. When I try to scan it stops and says I have breaches on my email dating back to 2019 and to log out of these sites some of which are no longer available such as MySpace

Still works great, but I can’t localise my personal info. It’s American only (it seems).. Lookout is great and all, but it’s still got its fair share of issues one of them being I can’t specify my location when logging personal info to protect myself from digital fraud. I can add emails just fine without needing to specify my state, but the phone number section doesn’t work because I’ve put my phone number in the text box and it WON’T allow me to save the number even when it’s reached the 10-character limit. Also the same problem happens with health insurance: it’s all American-centric instead of taking other countries into account. What’s going on? I’d like to keep my data private but don’t want to lie about my location just for the sake of the App; this problem needs to be amended sooner rather than later. Also I’m pretty sure Australians don’t have a social security number in the American sense. Centrelink account numbers would be a closer analogue than social security numbers I imagine. I’d appreciate these issues to be covered in the future sooner rather than later because they will affect other users beside myself. Factoring in other countries beside America will be a huge step in the right direction for the App’s accessibility and scope of its security measures. Please address these issues in a way that each country can have its own sets of personal data be recorded and protected: it’s simply not enough if it just contains American states alone for Health Insurance, Phone Numbers and other following security protocols for the given nation. P.S. Are the personal assets we record encrypted so only WE can access this stuff entrusted to you? Please respond once you can.

This company has had a data breach itself. This company has had a data breach itself and all password and user info has been leaked. There are multiple versions of their website floating around and expired certificates. You cannot even login and change or remove your personal information. Shocking.

Not good at all. You mentionbthe this app can automatically alert on Apple Watch if my iPhone is out off range from my Apple Watch, but after installing it there is no way to get this to work.

Awesome app. Love this app easy to navigate

Still not working 4 months. Just downloaded the latest update. This app has gone from great to unreliable and provides me incorrect information on security. I’ve written to them they’ve acknowledged they have an issue with some iPhones, they told me they had a fix. It’s been months no fix. They’ve tried to shut my case because they say they have a fix but I’m not sure they know what’s happening with my problem and the fix they think they have hasn’t changed anything for me. Then I received an email from them asking me to change my rating of the app because they have a fix. Bottom line there’s no fix for my problem, it tells me I have the latest OS version when I don’t. The security area just shows the spinning wheel perpetually. How can I assume any of it is right off I know one of the areas is totally wrong. Extremely disappointed.

Bn.. Can’t see any use for it

Love this app. For a basic account fantastic

Good app at first... Was paying subscription and now it can't find my iPhone even when I test it it just stays saying this might take a minute or 2... And stays like that it's a waste of my money now that it's useless In locating my phone

GIVE ME WHAT I PAID FOR. I have paid for your services til the 19 of January 2022 I would like my premium membership ti Mind you be it an accidental purchase which I’m happy to wear. Being one the forgets dates I wanted to unsubscribe early as to not get charged again - as has happened before - but once loggin back in my account back to basic and no way to contact support as sends you in stupid loops! Give me premium til my subscription ends please and fix your support site

No Apple Watch feature anymore. No use to this app anymore, just use iCloud and find my iPhone...

I love this app!!. This app is amazing and I feel safe with it protecting me on the internet, I am truly great full for this app!! 😁

Great Sevurity. Thank you, easy to use.

Virus remover. Please add a virus removal feature to this app. Thank you

Renewed 1 year package and still getting basic. Sent an email. No response and still on basic despite paying to upgrade 1 day late. Out of pocket and no premium product.

Security at last. Peace of mind easy to use a no brain purchase for me

Zero stars. Rip off app tells you nothing! Tells you if you have a passcode to get into your own phone that’s it? Scam don’t purchase

Great app but.... I’ve been using this app on my phones for 5+ years now and have never had an issue. But as of this year it doesn’t want to update on it own anymore. Pls fix this issue. Otherwise it’s a great security app.

Not worth the money. Unsubscribed all good next month your still changing me only more this time complaining to the phone company is like talking to the wall previously charged via iTunes and apple what’s the go here..? Ripped off don’t use this app

Struggles to be seamless. I can make the phone scream using online but it will not simply locate Fussy app

Just a basic VPN - don’t bother.. I paid for premium expecting to get real time scanning of phone & apps for malware/spyware and a security report generated with the results but the app does not have this capability at all. Most of the so called ‘security’ features are already freely available on iPhone so why would you need an app to tell you the same thing, i.e that your phone software is up to date, or that a password lock is set up on the phone, or that you have connected to an unsecure network like a public network which iPhone alerts you to anyway. This is essentially just a basic VPN with some other pointless stuff thrown in to make it look like its more than that. Oh there is the scream’ function on the find my phone feature - which is quite weird, but might be useful if you lost your phone and it’s on silent - which is pretty limited usefulness I’d say. There’s way VPN’s out there don’t waste your time or money on this one.

J C. This app seems to do the job since changing phone’s and bringing the app across with it,The phone works much better

Happy days. Very happy with the security of this app

Alan. I’ve been using this app for over 10 yrs and have never had a problem So I will continue to use Lookout Thank you for doing a great job 👍

Unknown data breach. Without Lookout I would have had no clue that an auction site I visited during 2020 had been totally compromised and all of my details stolen . No advisory comments from the web site , sorry - Goodbye!

Ohfineone. Excellent cleaned my phone right away

Craptastic.. This app is so stupid. My internet now doesn’t work properly. I have to constantly log back in as it just cuts out. Pages won’t load. You can’t even tell if the VPN is even working as on IPhone you don’t physically have to go into settings and connect it. It says it’s on but when I went to an IP lookup site and it told me straight away my IP and where I was located I realised it hadn’t been working at all. Just want to delete this app and get a refund but I doubt that will happen. Can’t even talk to a real person. Just a FAQ page and nothing else. Very unsatisfactory

Undetected Pegasus Breach on my IPhone. Hey you guys have no way to contact you on your app so I thought I’d let you know on here that my device is currently breached by a Pegasus attack which shouldn’t even be happening as I’m in Australia, but not only that, it’s been completely undetected by not only you guys but by McAfee and others and the only reason I found it was someone got sloppy and left it open in on in a google chrome tab.

Works Great. Blocked 2 suspicious websites and alerted me that the malware/virus would steal my identity! Very happy knowing my phone is safe! Great price and works really well.

Looking out for me. They are the best

Lookout. Easy and effective

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Great app. Great app

Security. Works great

Outstanding Performance 🤠. This is a level of security everyone should have.

Commentaire. Quelqu’un entre ds Mon cell pitonne a ma place !!! Pourrie

Useless App. I think it’s a useless app. I can’t wait to switch to zips from zimperium.

Cure for anxiety. Hackers are becoming increasingly intelligent and resourceful. It is a good thing apps like lookout can provide a diagnostic of potential malware or system modification. With the increased prevalence of ipads and iphones hackers have all the more incentive to move to apple systems.

Terrible!. I am getting constant false messages from Lookout, including telling me my phone has been lost, and that my sim card has been removed from my phone. Hard to understand that when my phone has constantly been with me! I also find it really drains the battery on my phone! Cancelling my account!

No face id. I don’t understand how a app for security does no face ID in the first place you guys should have that and there should be no passcode if you’re getting your phone so and then you wouldn’t get your phone still I had my phone stolen 14 times in the last 10 August 11 the this year and they keep on breaking into my face ID and get my passcode because there’s hitting cameras in my house anyways I like some free app privileges please because I can’t afford to put it on all my phones ever play so many phones month California and another app will leave your feedback

Even the free Version of Lookout is Great. This app is a 5 star winner. I’m seriously considering the paid version of Lookout.

Not sure. Thank you

Got hacked and it didn’t warn me. Netflix got hacked and it didn’t advise me. It doesn’t work. Waste of money

iPad 3. Keeping it safe from hackers

Works well. Easy to setup works well in the background and keeps updated automatically

Lookout..does exactly what it says..lookout for U !!. Great App !!

All security need to pay. Sheap appl

Analyse l'adresse email :: EXCELLENT. Analyse l'adresse email:: EXCELLENT

No Customer Service at All. You can’t get to anyone for help. My account was switched to a Basic account when I’ve already paid for a Premium one but I can’t get to Customer Service for assistance.

mn. not to expected

Good so far. I get a notification when I on a malicious website and they’re trying to access my information. I like that it scan your email for suspicious threats like hackers but it not always accurate

Its good. Thats all i could say thank you for developing lookout

Excellent vanguard. So far so great for detection, blocking and reporting. I am careful about websites that seem dodgy; but Lookout keeps a sharp eye out if I miss something.

Excellent. Je l’utilise depuis plusieurs années et je suis très satisfait. Excellent rapport qualité prix

Sore foot. This is a fake site. I have an alert telling me my SIM card has been removed, and a notice of charges increasing monthly. SCAMMERS now won’t take my review. I paid 39.99, I’m reporting to Apple and uninstalling the App.

Can’t cancel. Following the steps but there is no deactivate or cancel button. There is also no contact info to ask for help

Tres mauvais degeulasse pour vais. C très mauvais

Good but could be better. Good app but could be better. Works like it kinda should but price went up 10$ for one year!!?? No direct support, Kinda sucks: Also complained that the VPN is off but quickly turns on when you go into settings. Is there something out there that really works for the money we spend??!! Let me know!

Take away the red dot. Not using signal flare / missing location. Take away the notification dot or I’ll delete the app. Otherwise it’s great.

This app is amazing. Best protection app ever

RIP OFF. I paid for PREMIUM for one year but the app will only register that I have the basic plan. I paid again for one year and still have basic plan. Uninstall; reinstall; restart phone; …,… this app pisses me off!

Must Have!. Great free security ap for your ipad! Highly recommended!

Zero support for app. No contact information at all

Efficacité. Système efficace comme antivirus pour téléphone intelligent.très satisfait

Oublie de dire que c’est payant. Je cherche une application qui m’avertis c’est quand j’étais trop éloigné de mon iPhone gratuit ça c’est pas ce que je cherche

Simply awesome. It’s that simple

Ugh. Hate that I have to have location services on to turn off that annoying red flag. Come on!!! I don’t want that part! Plus it won’t let me rate this a 1 star .... lapalapaal alaoal filling up space until it lets me send the review. Still waiting. Still typing. What a crappy app. Seriously.

Sign up not working on iOS 14. Downloaded and tried signing up but when entering new credentials, the app throws an error, “Email and password don’t match”.

trash. garbage

Protection for phone. Great app! Haven’t had it very long and already has been very effective in protecting. Am very happy I purchased the premium, thanks for the great app!

Muy Buena aplicación muy feliz con ella. Muy buena aplicación muy feliz con ella ya puedo estar tranquila que mi iPhone estará totalmente protegido

lookout. j adore ce logiciel il est très efficace.

Useless. All useful features are premium. There’s other apps that do the same thing for free. Don’t bother.

Poor customer service. No contact information to remove devices from service.

Good App. There’s really only two cons I have to say about it. It should have the ability to turn off auto renewal and second I don’t have data on my iPhone so every time I leave home (where I have wifi) and come back I get an unwanted notification that my phone went missing.

Not enough Canadian options. Purchased the premium mainly to detect any breaches on certain accounts/sites, but the options are mainly American. Not many options offered for protection for Canadian accounts/services I.e, financial institutions, government services. Overall decent app, but if you're in Canada the premium is money wasted.

Might be a scam in itself. I got the app to scan for malware on my Apple device and so far I can’t find how to do that even after reading their instructions in Frequently asked Questions section. App doesn’t do what it promises, is not user friendly at all and all their instructions just takes you in a loop. No way to contact customer support to ask questions to help fix or understand how to use the app.

Lookout. J’adore 😍😍😍😍

Beyond essential. I recently finished reading Nicole Perlroth’s book, “This is how they tell me the world ends.” I have been a computer technician for two decades and have worked through many of the significant problems caused by malware and viruses. In my profession Ms. Perlroth’s book, in spite of being written for the non-technical reader, is essential material simply because it provides a clear understanding of the scope of the problem that is system security and integrity. iPhone users may believe they are secure by simply patching their devices regularly. This is certainly not the case! Lookout, which gains a mention in the book, provides next-level protection against attacks and plugs vulnerabilities that are part and parcel of mobile communications infrastructure. Get the app! Upgrade to Pro immediately! Buy this book! Write your own review! Let’s be safe out there people.

Problems. Keep telling me that I need to accept notifications but there’s no way to enable them since the new update. IPad Pro. I tried to get some assistance but it’s impossible to write or speak to someone. No service, no protection. This is a scam!

si tu veux aidez tes adversaires a te traquer et t attaquer. n importe quoi

Très bien. Très bien

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WORSE APP EVER 😡😡😡. This app was interferes with SurfEasy VPN and it slows down my iPhone causing timeouts and crashes! I’m sorry I paid for the Lookout app!!! I also have had to turn it off so I can get the SurfEasy VPN sign to show up on my iPhone besides the WiFi sign and know that my iPhone won’t be slowed down!!! Not worth the money!!! It also slows down the web!!! AND regardless of how many emails you folks send to my email address that I put on the crazy app I am keeping the lookout app turned off!!! Ps. I am keeping Lookout turned off permanently! AND I ALSO GOT THIS INTERFERING APP DUE TO MY COMPROMISED PHONE NUMBER TO STOP SCAM CALLS AND THE LIKE AND ALL IT DOES IS SHUT OFF THE SURF EASY VPN AND SLOW MY PHONE DOWN AND RIP ME OFF!

One of the best. I would not hesitate to recommend it. !!!. I really like lockout , I have bought a lot of phone’s and I have always had lockout. And I have always used lockout, to find my phone or device’s. They are one of the best to protecting your data and your personal information. I trust Lockout and I would highly recommend this app. For the buck and application get before it’s

Deanna MF2B. I have used lookout for atleast ten. Years and they really have been top of the line to Back ups with pics. I have used lookout for at least ten years. If I lost My phone it’s sending loud signals along with the location helps me find my phone . It scans it and helps keep it safe tells you who is in a security breach with a couple of ways of what to do . Get lookout #1 in my book .!Get lookout security it really is my #1 !

Love the screaming !. I have used it a few times to find my phone lost in my house. You can make it scream, and twice, when I lost my phone when I was out, both times showed Exactly where it was. Once at Olive Garden, I could see where in the restaurant my phone was. I could see it was in the middle, where the office was. The other time it was at Krogers, again, I could tell it was in the carts are inside. It was there still. Awesome tool.

Not enough room for update. How am I supposed to be able to have this program is it won’t download new software because there is no room. I have removed everything I can and still not enough room. I pay you to protect my software and what good are you if I do what you ask and the storage says still not enough room! I am not removing any more ....you tell me now how to get more room without deleting things I use everyday!

Does what it says.. Seems like a great way to monitor and get help with any online data breaches if they occur. Only shows an old data breach where I already changed the password in history, but I have always been security aware in my own use of the internet. I think it’s worth the price for that alone, so any help getting my identity fixed is just a big plus. Don’t expect it to be insurance. Only had it a day, but all feels right.

Excellent, safety reassurance for all cyber threats. The Lookout app has provided me and my family much needed peace of mind in an online world that is increasingly filled with identity and other security threats. It is the most comprehensive security app I have ever found. I have a computer science degree and did my due diligence before selecting it. It was worth the effort. I am amazed at what it has been able to find, and then lead me to solutions for any threat imaginable.

Sign in issue. When you try to signup or sign in. The app doesn’t wait for the password to be provided and instead shows a red alert on the email field and after we enter the password also , it doesn’t work. We need to delete a letter and retype in the email field to make it work . Please note I am using text replacement feature to type the email

Excellent security but no way to dismiss breach reports. I have used Keeper since its very early days and have been grateful for the notifications. My only complaint is that the breach reports keep alerting the user even after reviewing all of them. Otherwise, it’s an outstanding tool, and a must for mobile users. Update: I. Know. About. The. Breaches. It's annoying to be asked every few days to review reports THAT I'VE ALREADY READ. OK already!!

Great customer support. I’ve been using Lookout Premium Plus since upgrading my Sprint contract which included it. For some reason my account status got changed back to Lookout Basic but with one inquiry, their Customer Support rep acknowledged the error and quickly reinstated my Premium Plus account. I appreciate their quick response.

Needs to stay on in the background. I would have given 5 stars but, the fact that the application needs to stay on in the background to function, is the reason for me not to give the 5 stars. It should have a mechanism that, even though I swipe up to close the app, it should still protect. I personally think the premium version is too expensive for what it offers. I don’t think I will renew, I have to think about it.

Thank you!!!!. I just installed Lookout yesterday,and when I got up there was a notice that a URL had been blocked around 4am. Wow. I had TotalAV for awhile and been hacked several times and somehow my phone was synced with another unknown to me. No question your app is superior protection,I feel safe going on the internet and Facebook now and I would recommend you to anyone wanting protection for their devices.

Problem with health insurance data. Lookout would fail to accept account number information on health insurance after several tries - after each attempt Lookout would announce that it failed and advised to "try again later".....Not good! I hope you can fix it - otherwise my experience has been positive.

Drop down menu, b4 wiping phone.. Please make sure you check your wiping correct phone b4 you wipe. There is a drop down menu for all devices you have in lookout and I accidentally wiped the new phone, not the old lost broken one that got run over in parking lot. I found it to thru lookout at least. But now I hope it doesn't swipe my new phone. I uninstalled lookout from device and removed from device list on lookout website. Please make a way to stop it from wiping the wrong phone when thats been discovered.

Love this app. Even if you don’t do a membership you still have coverage. I have used this app ever since it was founded. Don’t use Norton or Mc Affixes, they will destroy your phones and pc. They use threads to trac you and block up your systems, I had this done to me a couple times then finally took it into a well known and respectable repair shop and they found the threads.

Where is my lookout VPN. Hi, I love lookout but I miss the vpn I can’t down load it does it not exit anymore on my phone I had to download a VPN from AT&T I MISS MY VPN I’ve purchased this VPN every yr since 2018 this yr I’m sorry what’s the use of the app if u have to buy a different VPNi still gave you 5Stars since I do love the app but I’m not sure I will buy it next yr if u bring back the VPN not mention I have all the security my phone still got hijacked I’m very sad

Not so location locator. I have not gone all in on the app because you have to go to the program on the web if you need to track an item. I have lost several items and have not recovered one of them. Once the person finds your item and turns it off and removes the sim card you cannot track it anymore. They can continue to use your item via Wi-Fi after removing your provider card and it is lost forever. Not sure this is worth spending money on.

Premium Plus is the BEST!!! No question!!!. Have been using premium plus for about 2 months now and absolutely LOVE IT!!! It’s solid. Not just an antivirus, but also provides secure WiFi, a phenomenal VPN, covers you up to $1M in fraud protection if your identity is stolen and compromised... I seriously could not ask for an all around better program! As a Sprint representative, I decided to give them a try since we partnered with them and they have not disappointed! No more Tunnel Bear or Kaspersky! Lookout Premium Plus all the way!!! 😀😀😀

Not what it use to be. I started using Lookout, many, many years ago. Back then there wasn’t anything like it on the market and it was worth whatever I paid for it back then. Today, I don’t think it is worth it. I have to disable breech report because it will notify constantly, on the same one! Every day for over a week, being notified that Facebook (for instance) has a breech. Also, it tells me 12 times a day that my WiFi is safe. They need to correct their issues before expanding their service.

Love it just wish basic had more options. It’s great for basic only couple things work but premium I was thinking about just think subscribing is lil expensive that only complaint I have they need to make it cheaper or had more Options for basic and remember not close it out in phone it says

App doesn’t sync with website. I payed for Premium plus through Sprint. I logged in with the app, everything is fine, then I downloaded the app. The app won’t show any device registration when the website does. I canceled my service after tech support trying to help, but nothing. If they app can’t keep up white their own website, I don’t really want this service at all. Plus, lookout doesn’t even have a real person to talk to at all if you encounter a problem, it’s all digital. They have lost a customer that really wanted to like lookout. Fix this!

Great App with One REALLY Annoying Exception. The app is generally very good for it’s intended purpose but it has suffered from a highly annoying bug for some time now. Whenever a breach report notification is added, the app alerts you to it four or five times, each time acting like it’s a new alert. After viewing the report the alert goes away but then comes back anywhere from a few minutes to a few hours later and it keeps happening for several days. It’s really annoying because you can’t tell whether it’s a duplicate without checking the breach report again; and because if you don’t check the breach report again, the alert won’t go away (nor will the badge notification if you have those enabled). This has been going on for weeks and I’m still waiting for them to patch this bug.

Great Protection for Price. I feel so safe while on my iPad Plus and my iPhone 12! For the protection it is worth every dollar. When I was on my Dell laptop even with an antivirus attached, I was still leery. There is nothing better than owning an Apple product and just wish I could have approach an Apple laptop. Somehow , my laptop was compromised so I had to give it up.

Great affordable by/month security. Been using Lookout for many many years. I think it’s better than the competitors just because of the user friendly functionality. I recently upgraded to the premium version because of of happy I’ve been. My only complaint is that the social network breach is not working and I get a error message saying it’s down. Is there any timeframe on when this might be running again?

jjbj82. You have to get this app!! It is truly amazing! Having just gone through a potential identity theft, it could have been much worse without this app. I have had the Premium Plus paid version for some time and I dont regret it one bit. Things like wi-fi protection, safe web browsing with vpn protection and alerts for any possible identity breaches is a must in today’s crazy world…. Get this app now!!

Terrible customer service and terrible support. I subscribed to the Lookout premium service to protect my iPhones and iPads. When the App Monitor toggle missing from the security in the software setup, I emailed support many times over the past two days, my requests seemed to fall into deaf ears. No response. Very disappointed. Make me wonder if this is the only anti virus software in the world so they don’t care.

Wi-Fi protection?. I’ve had Lookout for several years now but after the last update there is no option for it under notifications but it keeps telling me (under instructions) to tap button below tap notifications then tap allow notifications but there is absolutely no place that says allow. It was already set up before the update that changed the icon but the update ruined me settings. Has another company bought them out?

Jr. I’ve had this app for years very safe and I love it. I lost my phone one day riding on a mower. Mowed several spots that day didn’t realize till later I didn’t have my phone I have now figured it out I’ve lost it. Got with my buddy that was helping me used his phone and within 15 minutes I had my phone back in hand. Wow what a relief.

I misclicked on an ad and.... I already needed this app- but onto the story. I was just browsing the internet, asking questions and there’s this add that pops up. I misclick on it and then it sent me to this website that told me I was being hacked and my location was being tracked down. I panicked and installed this. I was afraid it was all real but until I scanned I felt like I could trust this app. All I must say is that the experience so far is going great and I just want to thank you. You saved my life, trust me!

Locate Feature Won't Stay Enabled. I've had locate activated on my iPhone for years and never an issue. I'm currently having problem with locate Feature staying ON in my phone settings. It's a daily occurance to get notice that I must enable the locate feature. Nothing posted in Support....I believe it might be something with recent version 13 setting. Update.... Still no response from support....changed rating to a 1 star for poor support. Best fix may be to just delete....

Meh. Gave it four stars because the location is a tad bit off. My address is 2909 and it says 2012. Imagine if I went up to that person and accidentally accuse them of theft. My second reason, it doesn’t alert missing phones. I had one phone go missing off my property at night while I worked on my car. The battery was charged and the app is always running. I never found it nor did it ever scream. Nor does it scream when it test them at home.

Spot on !. Have had issues with someone trying to get into social media and other stuff like my email which I use for work and I probably had went to a site and got the malware and was having issues with connection speed and then my WiFi. The vpn with guard is a must have I am happy with it so far!

Security buff. Lookout is great. Highly recommend. I know it is mainly subscription based but maybe the developers could allow a weekly breach report and identity monitor? I know that is unlikely but it would give users a higher probability of not using some other security app. Otherwise, great app, keeping until further notice 🤙

Excellent 👍🏻 👍🏻. Lookout has kept my information safe for many years. It runs a VPN that locks intruders out. Disconnects suspicious web connections. My financial & personal information is well guarded with LookOut. I don’t spend my time fussing with security problems. Lookout does it all for me around the clock 24/7. I only need to enjoy myself. I recommend Lookout.

Reformatting Needed. I like that the app will remind you your operating system needs updating way before the phone does. My critique, when a general alert happens such as the latest SMS scam and I’m reading the information to educate myself and I get interrupted, why is it the information doesn't stay available or can't be retrieved after the app times out? Why is there no area to read about current threats?

Lookout. Lookout mobile was the first I heard of how , why and who is hacking our phones listening to conversations unbelievable so I’m hoping this app is providing some privacy I will let you know if I’m still getting stalked online . And around town in Los Angeles .they read my text receipts and keep track of how much cash I have and screw with me to spend it’s always about stealing money and stuff or just making people crazy

Just hope nothing goes wrong. I got an email saying that my SIM card was removed when that would be impossible unless my kids took it out. I asked customer service if it was a phishing scam? They replied saying my answer was in the FAQs. First of all, I’m not an idiot. I checked there first before going through the effort to contact customer service. Second, there is no such FAQ for my question. So I replied to customer service. They responded saying they will update the FAQs. That’s it. They could have just answered my question. Would have taken just as long and made a customer happy. Such a joke of a service. Don’t pay for the subscription unless you want poor communication and even worse customer service.

No more watch option....😡. Of course Apple wouldn’t allow this app to integrate to your Apple Watch anymore, because then the chances of you losing your iPhone are very slim...Why? Apple HOPES AND WANTS you to get your phone stolen so that way they now have theft coverage on AppleCare charging you more, and of course if you don’t have AppleCare, you’ll have to buy a new iPhone. Other than that this app is great. Apple is the one who gets the one star.

I give Outlook a 5 star rating. I have been using Outlook on all my devices for several years and it has done an excellent job of protecting my personal information and data. I highly recommend this app. I forgot to give it a star rating, but I give it a 5 star rating. It will not allow me to edit my review and select/tap the stars.

Safety. When it comes to safety it’s so important in today’s world. My phone has been attacked and also my home from cyber attacks and I had to put life on hold to change and recover almost everything in my life online and on my phone. It helped but it took days and I still have work to do. This app is enabling me to push foreword to my life again and with little to no worry about this happening to me again! Thank you god bless

Couldn’t connect to find my phone. I couldn’t find my phone and it was on a low battery of 20%. I had everything connected to get alerts and to find it. Turns out it was just inches from me and Lookout could not locate my phone nor enable the “Scream.” I found my phone myself and with it in my hand I had to unlock my phone before all the alerts went through. I’m kinda worried it won’t work if a day comes and I lose my phone outside of my home. Hopefully, this will never happen. :/

Ripped me off for $100. I paid for the premium service with identity protection, and iTunes dutifully lightened my wallet. However, when I tried to activate the new capabilities, the stupid app said “unable to validate your purchase”. There is no way to contact the thieves in-app either. The “support” link just points you a useless FAQ page. Take a guess what question isn’t answered in their FAQ? Now I have to go through iTunes to get my money back off them.

Billing and upgrading is confusing.. The app says I have basic coverage but I know I upgraded to premium in April this year because my apple app purchases says I did, but it also says I upgraded to premium plus in October. So which is it? Basic, Premium or Premium Plus. What I am I paying for? It showed I was paying for both. No pro rating for yearly payments? Are you telling me I have to go to purchases and delete the old one every time I upgrade and eat the difference? Which I did. Please fix this. I’m paying for something I’m not getting - premium plus

Safe?. I used Lookout for some time and recently upgraded. Disappointing. On my iPad the Safe Wi-Fi sometimes never stops analyzing (record is a bit over two hours) and other times just sits there is on active Wi-Fi connection, even though the news and weather keeps pouring into the device and my VPN reports being connected. It did work once, so far. So, I have doubts.

Vpn/dns is blocking voicemail notifications. good evening, The Lookout VPN/DNS function in the app from T-Mobile is blocking voicemail notifications on my iPhone 13 Pro Max. When I turned Lookout off, I immediately received all of my voicemail notifications under the phone app on my iPhone when I turn it back on, I lost the notifications. I’m not sure when this started however, for the last month, at least I have not received any voicemail notifications on my phone. Please advise of any updates that actually correct the issue. 100 bucks a year for a service that cannot be used fully seems inappropriate.

It’s a good thing to have.. I started using it because it was provided by tmobile and after finding out scammer have access to my information, i decided to go with their premium version to cover myself with their identity theft services. I think it does worth it. Specially these days many companies servers are getting hacked and our information is getting leaked out!

Safe-wifi stopped working when they were attacked. My Wi-Fi safe app telling me I need to turn on safe browsing, which has been on and it is saying now that it’s not. This glitch started in April/May when Facebook allowed our information to be taken from databases? But if this isn’t on in Lookout doesn’t that leave me open for attacks or access? I’m not being pinged if my Wi-Fi is on a VPN! I have to manually flip it on and off when it’s set to automatically be A PRIVATE net. I’ve had this app since it’s been around and now I’m wondering why I still have it?

They charged me and do not give me the services. hello, unfortunately I have to write this message on your cover because it happened to me that I put an apple card to my balance and they charged me without taking action or having an automatic subscription and they do not give me the services and they can contact the support and they tell me to look for the question on your page and I've already searched the whole page and parts and I can't find anything, please help me because I'm tired of being the same

Unable to phone or contact support for current update. The lockout app keeps sending me an error message saying that my iOS system is out of date I am currently running the 14.7 updated version of my iPhone but look how continues to have it listed as not updated how do I correct this problem how do I contact support

Bad. Difficult to set up password for it (for me at least because it kept resetting) then is difficult to navigate the app and then you also have to pay 60$ for “premium protection” which is messed up because the entire reason i downloaded this app is because it is free and I thought it made money through adds or etc but nope for the app to work at its full potential you have to pay 60$ and from what I have seen on the app is it isn’t a virus cleaner even though it was the first app that came up when I looked up virus cleaner