Zomato: Food Delivery & Dining App Reviews

VERSION
17.54.1
SCORE
4.6
TOTAL RATINGS
96,394
PRICE
Free

Zomato: Food Delivery & Dining App Description & Overview

What is zomato: food delivery & dining app? Whether you’re looking for biryani to feed your desi cravings, soul-comforting pizzas, and burgers, or even a salad with a cup of chai or coffee, Zomato is the only app you need for the quickest doorstep delivery of your favorites. With over 3 lakh restaurants and 285 million ratings and reviews, discover the best around you in no time – only on the Zomato app.

• Order food online
With online food delivery across 500+ cities, you can get your favorites delivered at your doorstep within minutes.

• Track your order
Easily track your food order journey with live tracking on our app.

• Avail food offers and discounts
Get exciting deals on both - food delivery and dining.

• Opt for contactless food delivery and dining
Ensure maximum safety and hygiene by opting for contactless food delivery and dining.

• Search for and discover top restaurants, cuisines, and dishes
Find the best around you with Domino’s, Pizza Hut, McDonald’s, Starbucks, Subway, Burger King, Dunkin’ Donuts, Baskin Robbins, Pizza, Pasta, Noodles, Dal Makhani, Biryani, Butter Chicken, Pancakes, Salads, Cakes, Burgers, Dimsums, Sushi...and a lot more.

Use our search filters to discover healthy places nearby for breakfast, lunch or dinner, and refer to our theme-based curated lists called ‘Collections’ to find the best burgers, perfect romantic date spots, or the top trending restaurants in town.

• Language is not a barrier between us
Now order in your language, we are available in 11 languages

• Access restaurant details
Look up restaurant menus, ratings, reviews, photos, contact details, map directions, and all the other essential information you need for your next meal - all in one place. Also, rate restaurants to help other foodies make informed decisions.

• Book a table to avoid queues
Avoid standing in waiting queues at restaurants by booking a table in advance.

Zomato is available across India and UAE. Some features are live in limited locations only.

Claim for #1 food delivery app in India on App Store screenshots is based on App Store ratings and similar web data.

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App Name Zomato: Food Delivery & Dining
Category Food & Drink
Published
Updated 16 February 2024, Friday
File Size 158.1 MB

Zomato: Food Delivery & Dining Comments & Reviews 2024

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Need an option to rate Zomato service along with delivery and restaurants rating.. Often most of the low rating for delivery personnel are mainly due to Zomato poorly managing the service. They do rate the customer for each other, why they don’t have an option to rate themselves. Poor customer service and payment delay up-to 7 days when the order was auto canceled, without providing an option to customer to choose from their end. Their customer service agent have no option form their end to support as well. This is all because of Poor management. They have to take the full responsibilities. Most of the delivery personnel are the scapegoats for getting lower raring because of Zomato’s poorly managing the order such as assigning the order, delay in delivery because of multiple pickups. They are struggling to get the order delivered and Zomato is making money out of their poor rating because of if its own business model failure. Now they introduced faster delivery service for pro’s customer at an extra price. Also the menu prices are higher than the restaurant menu price for direct pickup. Zomato is not even deserved an one star.

Pathetic Customer Service. I ordered home delivery of certain items from a local restaurant. The order was delivered incomplete. I am a Zomato pro user, but still I had to wait 16 mins before an agent responded to my request on “pro help” chat. After a lot of arguing, he finally agreed to call up the Resturant to lodge a complaint and get the remaining items delivered. To my utter surprise and dismay, I got a call from a completely different Resturant inquiring what was missing in my order. Turns out that the agent had called up wrong Resturant altogether. Post that, I tried re-engaging but there was no response on chat from Zomato team. Very poor customer service!

Can’t believe this is what replaced urbanspoon years ago. I gave this app a try when they took over for urban spoon years ago. I was unimpressed how they got rid of many of the features I used to decide where I wanted to eat, what was nearby etc. This app is prevalent in India, and many of the restaurants that don’t have websites only have their menu here. I was annoyed that I could not look at Zomato online, they made me download the app. So felt forced into using the app. Then tried to be objective on my thoughts about it. I didn’t see any features noteworthy over what I could find over just using a browser. Plus, you are kicked back to the home screen every time switching to another app. It all seems like a racket to get people to register. I will use it when the menu isn’t available anywhere else, but definitely do not recommend.

Very Bad Customer Care. You don’t look into the root cause of the matter you just offer promo codes which is like insult over injury. the restaurant is not that far from my home in car takes 15 mins in bike will take max 10 mins. it was the fault of your delivery person who is loitering around instead of heading to pick up and then he instead of heading straight back was again loitering around. And you will not take any action against nor did you follow up on proactively when order was running late whereas me and my family on other were sitting around mobile following up on the order because we were hungry and more importantly my child was hungry. You caused a family dispute and I had to rush to get the food that was promised but never delivered because you put the onus of following the order on me instead of taking it up yourself. SHAME ON YOU.

Poor service. I had very bad experience with zomato . I m so disappointed with your service. I ordered pizzas with zomato through la pinoz. They have given instructions to the delivery boy that pizza is cheesy . So handle with care instead of that pizzas were in very bad condition . Toppings were not there on the pizza . Toppings were on the box nd 3 slices of pizza . I even had chat with customer care. But they were least bothered. Nd instead of solving my problem after 30 minutes they have added ₹100 in my account . As if your ₹100 can solve my problem. I have ordered the pizza amount₹923 . I even told them we are starving . Instead of giving solution they were sorry . Is this the way you are delivering your promises ? Nd i must say the tagline which you have used “Not all superheroes wear capes” . We don’t want such heroes . Don’t make promises if you can’t fulfil them . Swiggy is much better than zomato. Atleast they care for their customers. Thanks for your ₹100 credit and for such a nice pizza and so good service .

Worst customer service and restaurant listings. I’ve ordered from zomato several times thinking every time it’ll be good and better in services but it’s the same . And the customer service will only give you their pre made chats and unnecessary reasons . I asked for a refund on wrongly made order and they said the phone no of the restaurant isn’t working and they can’t get in touch . Really !! So zomato lists any restaurant without verifying the details of it . Purely business and playing with customers . Secondly , their refund is frustrating and inconsiderate. Meaning, when you order and something goes wrong , forget on what you’ve spent and be ready to cook or order somewhere else . I’ve used other services too and that are much better then zomato . Guys stop seeing their attractive discounts and promotions rather spend a little and order from better services which takes care of customers. Hope this help, good luck.

Rendered completely useless in Portugal. I was once a Gold and then Pro member, but recently Zomato completely destroyed the app. They folded all the reservation and discount features into a separate Zomato Portugal app, which I cannot access unless I change my Apple App Store location to Portugal and every app I’ve ever downloaded on it. At least I could still look up restaurant locations and reviews. Uh they’ve now removed all of those features too. This is a completely dead app for me now that can’t search and can’t find restaurants, let alone prevent me from reserving restaurants or receiving Pro discounts as a paying Zomato Pro member. This app is now effectively useless and does nothing by try to forward me to Zomato Portugal app that I cannot download. Why am I even paying for Pro? They refuse to refund my membership fee too.

Scammers here to take your money. Absolute worst customer service. I placed an order, for a notification that the order has been placed and accepted, and about 20m later got a call that my order was rejected because the location pin I have on my app is not a deliverable address! I asked them why is it that they would accept the order if they do not deliver to the address and I was told that they don’t check the address when they accept the order and process payments. I then asked them why do they even have a field for delivery address when they only look at the pin location to deliver the order, and they didn’t have an answer. They processed my payment, and didn’t deliver my food, they rejected my order and said that they do not refund payments. So basically, you can place orders but after the payment is processed they have the option to reject your order and not refund you. Great SCAMMERS!

I had enough!. I have used this app for a bit more than a year. I had a couple of issues but overall everything worked in the end simply because most of the times I contacted the restaurants directly. Today I got charged for extra avocado but it was not added to my tartine. I decided to use their chat support. I immediately got notified i got 0.67usd in Zomato credits. But when I asked if this is equivalent to the 2,000LP I got charged they replied that it is not and I got a “this is the best we can end from our end =)”. After I told them this was not ok, as clearly I can live without 2,000LP, but i am making a point not to be charged for what I didn’t receive and that they should return the exact amount that they charged for! I was informed that I was given 9usd in Zomato credits! I really don’t understand the logic and I am not happy with this money joking around. Since then, Khalas, I’m done using them

Pro plus and pro subscription is a scam. They don’t give most of the things promised. Coupons and extra discounts are usually the same for everyone. Delivery time and delivery is same for everyone even though they promise priority or flat delivery to the paying customers. Their algorithm or software for delivery is very bad. I can order from a restaurant less than 1km from my house and the delivery goes out first to a location 8km+ from my location and then comes back to give me my food. And if I place an order first somewhere then the delivery makes all the deliveries on its way to me. Doesn’t make sense as the reason they give if you food doesn’t reach you is that someone else placed their order first, but if I place my order first they still send the delivery partner somewhere else. Dissatisfied with my pro plus subscription that I paid for and definitely thinking of switching to a different app.

Horrible experience. I am in the US and ordered Domino’s pizza for my old parents dinner in Chennai. The delivery guys just don’t search for the address. He called me coupe of times and I was in the middle of a meeting and could not answer. He went back to the restaurant. Then I spoke with him and gave directions. He assured he’ll deliver immediately. Then nothing for another 45 minutes and he would not answer my calls. So then I contacted customer service which you can do only on chat and they say they cannot talk on phone. Finally pizza was delivered 1:45 minutes after ordering. I missed my work and other meetings I had as I had to spend 45 minutes with customer service what should simply have been a 5 minutes call. I HATE YOU ZOMATO. You are horrible. I HATE YOUR CUSTOMER SERVICE THAT IT CAN ONLY BE A CHAT.

Refund situation somewhat frustrating. Professional all around, but in the particular country I reside, the app can not determine if a particular restaurant is actually open for business. It will allow you to order, then it will send a text saying it could not fulfill the order and that a refund will be issued within a week. I have not had any problem receiving these refunds within the week, but it is frustrating to spend all that time analyzing the menu and selecting the food you want only to have to start all over at a different restaurant. The glitch is never fixed either. I could subsequently order again from the same closed restaurant over and over even days or weeks later. The app should be able to detect a closed situation and then remove ordering for that restaurant until further notice.

Keeps getting better. New Review You can tell from my old review below that I was a major fan of Zomato, the app and it’s service. But I’m unfortunately their service has dropped drastically. If you order has an issue, you will not get much help, not like it used to be. Sad to say, but you are better off trusting your food order with another service provider. The app is great for discovery, but don’t get swayed by the deals. At the end of the day, service does matter. Old review Been a long time user of Zomato. It's a great app for foodies and restaurants. It's also great for food bloggers and photographers. Zomato keeps changing the interface which is annoying at times but, once you get used to it their features starting showing. They used to have a cashless payment system, which was discontinued unfortunately. It showed great promise. Their table booking feature and online ordering system is quite nice as well (tho you will find inconsistencies every now and then). Also the stats seem bloated, I have far too many views on my reviews and pics. I feel like every time someone views a restaurant (even if they don't check the review) it counts as a view. They need to fix that. The rest of the app, I am a fan of.

Almost perfect. I love the application and i really use it whenever i want to order something or just for food suggestions. However there two things that really get on my nerves and i use google afterwards. First thing, whenever i write the name of the restaurant and it takes me to it’s page, there’s always the suffering of simply finding the phone number. I know there’s a small button on the right with a phone picture on it however i don't always find it. Why? Number two, it only suggests restaurants based on my location. Sometimes i’d like to have other options rather than just the ones near my location.

Love this app. I really enjoy using zomato, it is the best app for restaurants in Lebanon. I use it on a regular basis and I enjoy how it categorizes the restaurants in different ways (e.g. budget friendly/trending etc...). It has encouraged me to try so many new restaurants. I find the reviews authentic and accurate, which means that they have a good system in figuring out fake reviews and weeding them out. It is my go to application for all things restaurants/cafes. The best thing about it is that they keep working on it and are constantly improving the app making my experience so much more efficient and positive. Keep up the good work :) Cheers

Erratic delivery times..USELESS APP. Decent app and user friendly interface but that’s where the quality ends. Delivery times are unreliable (can’t track like uber eats) and frequently payment is charged before the restaurant can confirm that the order can be fulfilled and you’re stuck with a charged credit card looking for options to replace what you ordered. Same responses from Zomato customer service when you complain, “we will follow up and give the restaurant a stern warning “ etc etc. Nothing improves. For quick and reliable delivery times Uber eats is the way to go. UPDATE: I have long since deleted the app and no longer use it it’s a joke and I’m giving it one star because zero is not an option. After writing my first review 8 months ago I’d hoped things might improve but same story. Delivery is late or order is accepted and card is charged without the restaurant knowing if they can fulfill the order, you complain and they apologize and give you zomato credits, pointless. I use this app in the UAE and there are better options here.. don’t bother

This order was not delivered !!! please refund back. Dear Zomato, I did 3 complaints today on the chat with no results. I order at 7:40 and still till now the order is not delivered and on the App they say delivered. To whom they delivered the order which I already paid for. Very bad service today with no results!! Then they called me from the delivery guy of the restaurant to ask abt the address after 2:30 hours and then saying they were very busy. If you are busy why did U accept an order that you cannot deliver. Simply very bad service please refund me back. This is the first bad experience with Zomato and Ahwak. Unsatisfied

Very Rude Customer Support Team. I placed an order from Vantillu, Hafeezpet, Hyderabad on Zomato. The order has 1 x Veg Meals Full For 2 Person and 1 x Rumali Roti. Once I received the order, there was no rumali roti and 2 items from the Veg Meals was missing. I tried contacting the customer support to explain the situation of the missing items. All Zomato did was they contacted the restaurant and the rider who delivered the order and confirmed that there were no missing items and ended the chat. I had to contact them thrice for the same thing but they won’t even listen to their customer. It’s very rude of their executives to behave this way to their customers. It’s frustrating that you receive the missing items and then had to contact them only to realize that they don’t care for their customers. I won’t order from Zomato again and their customer team only gives terrible experience to their customers.

No one replies at chat support. I placed an ordered, the order was delayed, contacted chat support where no one replied, contacted the restaurant where the restaurant said the order has already been sent out, but the driver did not deliver the meal and had cancelled the order without the app giving me any notification. 20 mins later the app said they have completed the delivery and the order has been delivered while I have not received anything. Basically, if the driver was unable to deliver your meal, and you had already been charged with the credit card, forget about anything replying anything to you. The restaurant or zomato. You are at a loss. No compensation given. No one picks up your call, or replies to your chat — not after 6 hours away, after 6 hours the customer support chat replies after I had mentioned the issue again, and said refund will take 2-7 days -‘s no compensation can be given. Before we ended our chat conversation, he asked me to rate this chat positively as I would be rating the chat not the restaurant.

Service levels are dropping like pack of cards. The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load. Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again. Slow claps for the amazing service

Bring back UrbanSpoon- the way it WAS!. If you buy a great program, don't replace it with one that is sub-par. You would do everyone a huge, huge favor by just bringing back UrbanSpoon, with is classic yellow background, and original programming. It was the best app ever for finding places to eat. Just run two apps if you feel the need to continue Zomato, which appears to be somebody's "baby" that they can't seem to give up, and felt it was superior. Read this to the owner. It's like putting in the third-sting QB because he is the son of the largest donor. You just don't do that. You put out the best product- always. Replacing UrbanSpoon w/ Zomato is like replacing Star Wars w/ the old "Lost in Space" TV series. Pleeeease bring back UrbanSpoon in all its glory, and get the original creative programming team back? ;) Give them free reign to do so.

Terrible Service and Support. I am not the type of person who wastes the time rating or not rating services however in this case I felt compelled. The support is no existent and just a chat with someone who just does not care. The order I placed was not the order I received and between the restaurant ( Papa John who could careless about customer service) and Zomato they just finger pointed and I lost out. Well my recourse as weak as it is to never you the Zomato service again and stop ordering from Papa John’s. As no one cared to fix my order. It is not about money or getting free food it is about getting what you asked for when you paid for the service.

Awful customer service. The food is good which is the restaurants responsibility, however, the app and coupons are very unreliable. Many times I'm about to check out and it tells me "the delivery for this restaurant is unavailable to your address". I called the restaurant and they are delivering so zomato has made the decision of now delivering the food. Super annoying. Additionally, my welcome coupon wasn't working and I reached out three times to see why that was happening. They got back to me after I had already ordered with the coupon just to tell me that "sorry, you've already place your order without using the coupon so you can't use it anymore". There are better apps like swiggy and uber eats that I'd recommend. On top of everything, zomato's customer service is horrendous. The staff is unknown and you can only chat with because there isn't a number to call. Two of the three times, the staff was incredibly unhelpful, rude and didn't care. I would recommend not to use this app.

Horrible site customer service. They missed some items from my order and instead of asking the restaurant to correct it they said that they would give 50 rupees in COUPONS to my account. In other words instead of refunding the amount of missing items or delivering them to my house they said they would give me coupons (not even ZOMATO credit) but coupons so that I would have no choice but to spend more money on their site. Their customer service is disgusting. They wanted the customer to bear the burden of the restaurant’s mistake and their incompetence. They don’t even have a helpline they just chat with you and keep suggesting that they will make sure nothing bad happens on you next order. They suggested to me to order from the same restaurant, who had messed up my first order....instead of fixing the blunder that they had made they want me to trust and pay money to the same restaurant again. I was a lot loyal costumer of ZOMATO and I ordered a lot of food there. But after I brought up this issue and I witnessed their pathetic customer service when a loyal customer has a genuine problem....I can no longer order from them. I left ZOMATO the other a bitter taste in my mouth. I will save my money, my health, and my peace of mind by never dealing with them again.

A must have app if you like food. This is our go to app before we try any new place. Not just for restaurant reviews but also to see what the popular dishes are (as recommended by users) and also menu previews. If you like food and eating out then this is the only app you need (assuming it covers your area). It also has the option for online orders though can be a bit glitchy for ordering from. You can also make restaurant reservations / bookings which work well (though if you call the restaurant directly you can find more time slots than those shown on zomato).

They steal your money!. I placed an order for lunch which was cancelled by Zomato without any explanation after I informed their customer care service that I was unable to reach the delivery executive over phone despite having waited for over 30 minutes for my lunch to be delivered on a very busy day. After cancelling the order they issued a refund for half the amount I paid while issuing the other half in the form of a coupon which will expire in 30 days like I would ever want to use the app again (Given that they messed up 3 out of 5 times I have ordered using this app). When I politely asked for a full refund instead the customer care executive simply said there’s nothing he can do about it as it’s an automated system. If you want to wait for your food for hours on the end without any certainty that it will be delivered then I would recommend that you choose to pay on delivery rather than have no food and lose half your money to this unscrupulous company.

The lying program of zomato. This is the story: I had a friend of my daughter’s coming over and they wanted pizza so i ordered pizza for everyone and the total was 161 AED from the app zomato and we were waiting for more than an hour we had placed the order at 9:10 and it was 9:50 so i called to check up on the order they said that the driver has taken the food and is coming at 11:30 i received a call from the driver asking for the location and i asked why were they so late they said that they picked up the order 5 minutes ago and then i asked to cancel it they said that the money would be back in 2-7 “working days” it has been 10 days and i am still waiting at first the program was perfect but after 3-5 orders the program became very bad and laggy and the drivers are so rude.

Their customer is Horrible. I ordered many times but last time ordered and the item I ordered was not given but instead switch to another product. I contacted Customer Care via the app and the Customer Service Rep said to me that I should just accept what I got. I said I don’t want it and he insisted and trie for emotionally blackmail me using the Covid crisis. He said there is nothing that can be done. I said I am asking for a refund only if the vendor can not provide the item requested and he can take the product he gave as I am allergic to what he gave. The CSR still insisted I accept what given and refuses to do anything else and he went on to stay that the vendor has the right to give any product instead of the requested if they do not have the product they have listed. I have screenshot the entire chat session. The point of the money is not the case it is the principal. How in the world can Zomato expect a consumer to just accept any product because their partner screwed up. It was disgusting to be in that chat. They surly have no Customer Service concept in the organization, assuming what the CSR stated is correct. They do not provide any refunds and they only take feedback. If that is the case then the company does not have any customer service. So at the end Zomato is not taking accountability and expect the customer to accept what they get so that their jobs becomes easier. If I could I would of posted the chat screenshots.

This platform is a joke, communication nightmare for users and restaurants. This happened to me a few of times I've tried this app recently. When I place an order, the order doesn't get confirmed for 30-45 minutes. The app just says "order pending" and under details it just says payment not complete. I've tried it with a debit card and also a mobile wallet. To find out if the order has been placed or not, I tried chatting with their customer service - their service is a joke. The chat window says "chat will start in 1 minute" and you wait for eternity with no response. Tired of waiting for confirmation, I had to resort to other service and 2 hours later Zomato delivery guy arrives with food and no notice. The app still says "order pending" at that time. The delivery guy was equally frustrated with their app and they claim this happens all the time. I've been trying other apps like Swiggy and they get their job right - timely order confirmation, keeping you always informed and comms between restaurants, users and riders. That's just basic functionality one expects. Zomato is horrible - their functionality and customer service. I will never use it again and would strongly advice friends and family not to.

Fail fail fail, please bring back the Urban Spoon. I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.

Pathetic support. Zomato has literally zero support service in case you have the misfortune to seek it. The restaurant I had placed order with Zomato decided to deliver me “fries” instead of “nachos”(!!!) because they did not have nachos. Apparently for them it’s the same dish and could be exchanged without consulting me. Needless to say that substitute fries were cheaper than nachos. While that itself was unprofessional, what made me mad was this unilateral decision of the restaurant which spoilt our dinner. I thought I was mad at the restaurant but quickly, I forewent the anger on the restaurant when I realised that Zomato had no mechanism to address it. When I used their support option, they never offered any option to let me talk to any executive. And then soon I realised that it was all a part of their design. There were few obvious options to choose from, none of which were acceptable to me considering the fact that the mess by the restaurant spoilt the dinner, and a refund for nachos would not do it. They just let you suffer your misery without assisting you a penny’s worth.

Where did the reviews go in the home delivery section?. Hi, I use this app mostly for home delivery and rely heavily on the restaurant reviews left by users to help me decide what to order, if at all. With the last two updates I the button for detailed reviews has disappeared from the online home delivery option. I’m left with only the star rating from the last few orders with that restaurant. Why? Now to see reviews I have to click “back” to leave “online delivery” view and switch to all restaurant view and search for each restaurant I’m considering ordering from to read the full reviews and c pix users post of food they ordered. Bring it back plz! Also the filter for food cost is gone when I search..bring it back!

Zero customer support. Let me start by saying- I don’t even know how anyone can give a 5 rating to this app when Zomato delivery doesn’t even have a dedicated customer support for order issues. I had major issues with 2 of my orders last month and I haven’t heard back from customer support till now. And looks like neither I will hear in the future. May be it’s just too much to expect. Oh yes, also ZOMATO gold is a joke. Restaurants are outright rejecting customers coming in asking about ZOMATO gold. Lol! And whatever restaurants have offers on gold are mostly the terrible unhygienic ones which you would never go to when you see them outside. Do not use this app rather go for some other alternative in the market. And if you are already using it, I would say delete it and get rid of it ASAP. It’s high time these stupid companies understand what customer satisfaction means!

Untrustworthy. It’s been twice now and both back to back incidents that on first occasion my order through application was delivered an hour and a half late(and I thought maybe cause there was no order tracking and delivery was through the restaurant I ordered from), second time today again ordered and unfortunately this time ordered was confirmed and a zomato tracking confirmed and received later 2 notifications of a Zomato vallet driver on the way to pick up my order from the restaurant, then suddenly my order was canceled claiming that restaurant cancelled the order. Very disappointing and unprofessional.

Great app! Love it!!. I live in cbd so this app is my go-to app on a daily basis! Absolutely love it!!!!! Makes life soooooo easy for me cuz I can quickly search new restaurants, easily navigate location cuz it’s linked to google maps, call up the restaurant. My fav feature is getting to view the restaurant “Menu” section. One thing I’d improve about this app would be for them to separate the photos, one section for the food photos and a second section for the restaurant photos, cuz I want to c what the restaurant location/internal ambience/external building looks like , but it’s time consuming for me to scroll thru hundreds of photos to look for the restaurant photos. Over all , app is awesome!!

Zomato started cheating and no refund. Don’t trust to zomato. Horrible customer service and they will never refund you if you not follow them and keep reminding them. I had many similar cases where sometimes restaurants cancels the order and zomato never refunds. And zomato marks order as delivered but in reality restaurant already informed me that they cancelled the order and notified zomato. However zomato team called me back right after and told me that restaurant wants to confirm your location and asked to send my location to restaurant!! Really?? What is this??? that’s really fraud. When you tell this to their chat based customer support what they will say in the beginning they apologize ten times using their famous template and they say that restaurant is not answering to their phone call while I called and spoke to restaurant just before and could call them without any problem. Very bad experience!!!

Goodbye Zomato. I hate this app. I have tried this app numerous times. I give up. I loved urbanspoon. I used it all the time. Wrote over 100 reviews, added over 600 photos. The section they had called “where the locals eat” was so useful. That app was very easy to use. This app shows some restaurants in they area. I looked the same place up on trip advisor et al, it showed all of the locations. I tried to write a review as I sat in a restaurant Zomato said restaurant did not exist. I tried to add it. I put all of the information into the app. I check a week later, it had not been added. It said waiting for confirmation. A month, then 2 months, etc etc etc. this has happened with 2 other reviews. I wish you can get it together and fix it. Urbanspoon was so user friendly. Why reinvent the wheel. Should have left it the way it was and just change the name.

Pro membership is not worth it. After getting pro memebership I thought u will get some discount. But the discounts are set up in such a way there u cannot save money. U have to order more to get discount and also without discount there is already Restaurent offering the same price. Swiggy is doing a good job and I think Zomato should keep and expert to study what Swigy is doing in terms of discount and benefits if memebership programs which is really better than Zomato. There I could had save real money if I would have renewed my old plan. Also Zomato put out an article where I read some of the customers will get free delivery options. Why some will get ? Why u will choose who to get and who not to. If u have paid for a memebership programme u should get right. That’s why I feel whole Zomato membership programme thing is not legit. Very bad.

Verona’s. My favorite country to visit is Italy and here in Alexandria, we have a restaurant that reminds me of a little trattoria in Rome ... from the moment I enter Veronas I’m transported back to my favorite spot in Rome ( Piazza Navona) at Veronas there are many superb dishes to order , no matter which tasty dish you order , you will not be disappointed... it’s hard to choose as I try a different dish each visit .. I think my favorites are the Salmon Special ( capers , Tomatoes, Kalimata olives in a white wine sauce ) the Salmon melts in your mouth , I also love his Italian spaghetti, Tony’s sauce is truly spectacular, oregano, basil .. it’s a secret I’m sure , I’ve tried to duplicate it but mine always falls short .. the staff is friendly , the prices reasonable... if you want a taste of Italy , I recommend Veronas, tell them Michelina sent you ...

Thumps down for Zomato. I have been using Urban Spoon for many years, first on my PC then on my iPhone and iPad. I found Urban Spoon to have a very friendly user interface which only improved over the years. I especially liked the iPad app which had additional features on top of what was on the iPhone. Now there is just an iPhone app. The move to Zomato is taking a big leap backwards. It is not intuitive and lacks a lot of the features and functionality which we came to count on in Urbanspoon. To be honest my wife and I (Lily933) both put a lot of time and effort into rating restaurants over the years and made friends of with other users who also had a love for great food but with the change to Zomato I think this is the end of this road. There are now other restaurant rating apps which are friendlier to use.

Horrible user interface. I like Zomato and I have been using it for a long time but after last year’s update I have been trying to cope with the new app interface and failing not to curse every time I tried to order something or to check a restaurant. I can confidently say that out of the 200 apps or so on my phone Zomato has the worst interface and is the least user friendly, did the people who designed the app work in designing puzzles before? They should be blacklisted from ever again having anything or do with an app. They have a better chance perusing a career in quantum physics or carpentry or anything but UI design. Everything in this interface is wrong, here are some of its shortcomings (to name a few): the small fonts. the colors which have nothing to do with Zomato’s website. you order from the order screen and then you need to go to a different place in the profile screen to find (by chance) notifications about your order, the profile page looks like it was designed by a different team and inserted into the app. Every single option is hard to find really! I still like Zomato and I still use the website mostly but I hope Zomato will work on a complete redesign of the app soon (then I’ll change my review) before frustrated users like me steer away from it altogether

Horrible customer service. I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!

Bring back Urbanspoon!. This app seems like it’s more concerned with being a food delivery app (like DoorDash in America)but in India, instead of what it used to be when it bought out Urbanspoon. Back in the Urbanspoon days, I loved this app because I could discover new restaurants in my area or when I was out of town. I especially loved favoriting all the places I wanted to try. I could read reviews and see the menu and photos of the food and atmosphere, but nowadays it seems like they are no longer updating reviews because everyone left this crappy app and you can’t even find new restaurants listed on here. Guess I am going to have to leave also and find a replacement. This app should be renamed and updated as a food delivery app in India and not be offered in America. It’s useless here.

Crappy service Getting worse by the day. I’ve been using zomato for over two years now as my sole food delivery service company. The service keeps getting worse by the day. This has gotten worse ever since the company went public. The past three times when I have ordered a simple meal from McDonald’s the drivers have had to wait to leave with my order as they were assigned multiple pickups/delivery… Needless to say my orders arrived cold and soggy. I called and was assured this wouldn’t happen again. Lo and behold again today the same issue. Numerous issues occur where Zomato blames the restaurant and I know this is not true, since I call the restaurants to check. If there is a slight drizzle of rain, zomato cancels the order blaming the restaurant, when in actuality the driver doesn’t show up. One time the delivery driver actually dropped my order of donuts and actually opened the donut box and rearranged them with his bare hands. Luckily my lobby guard saw him and got the incident on camera and informed me. Where is the Quality control division and customer service of Zomato. I guess I will take my business to swiggy or another carrier, since my review probably won’t make a bit of difference with the customer service here.

Very bad refund experience. Two orders with the same experience first order was late for two hours and then when I asked to cancel I was told refund takes more than a week for refund which was on the 1dec and second order the same thing I ordered and the restaurant canceled and refund was not done upto tomorrow and only for one order the second orders refund I haven’t received yet !!!! Very difficult to reach customer service and they’re not much of a help either The process frustrates you to give up and forget about your money I have never ever had such an experience with other ordering apps like talabat they are excellent and great customer service easy to reach and you get your refund the same time plus complementary rewards add to make it up to you the only reason I order from Zomato is that they have few more options that I prefer from restaurants.

Sigh...another one bites the dust. Old review, update below: While I do miss some urbanspoon features, such as being able to see nearby locations on a map and the shuffle feature, I do like the more granular five star rating system over the simple up or down vote. I am annoyed many of my votes have disappeared, however. Update: another app bites the dust due to oversimplification. It’s been stripped of everything that made it good. The new version has limited and/or useless options (no filter for take out?) and they’ve removed any ability to edit/update listings. You can’t even add a restaurant from the app anymore, you have to get on a computer. This is what made urban spoon great: all users keeping the info fresh. Guess it’s back to sifting through inane reviews on yelp.

Worthless app if you live in the US. Seven months ago I added multiple restaurants they are still pending moderation. The developers could care less about this app. I am deleting it I am tired of it. They are better apps out there. I attempted to add multiple restaurants in June and not a single one is been added yet. If it wasn’t for the fact that I have lots of restaurants saved on here I would totally delete this app don’t waste your time if you’re new to it. They told me before to contact them and I have but they don’t respond. Whoever you are who supposedly runs this app you’re useless and you’ve proven that you are. I have sent several emails over the last month and I’ve not gotten a single response. I have added five restaurants but they still show as under review and have not been added. I think the developers have absolutely no interest in this app. There’s a note of an update about some stupid mascot, but they have no interest in doing anything useful. I wish Urbanspoon could come back. So I got a request supposedly from the developers to send my concerns to a different email address. I forwarded my email to that address and included my user name and so far they have done squat. They don’t care. I was trying to add new restaurants which is kind of what this app is supposed to be about. They still show though as waiting for review.

Excellent and convenient!. My wife and I are so happy Zomato is now in Durgapur and it has revolutionized how we get food. The app is well thought out and we also like the live tracking of the delivery person and the status of the order. I highly recommend the app, we’ve used it dozens of times and have been happy each time. Instead of having to visit dozens of restaurants to find out what types of food they offer, from the convenience of home we can search and order. Since we also have 2 children under 2yrs going out is too difficult. Well done Zomato. The delivery people have all been professional and kind to date.

Beware for missing items- they refuse to refund. Beware of ordering from Zomato and dealing with order issues. The chat/email service is quite poor, and they have 0 ability to provide credit/refunds when your order is incorrect. In my case, I was missing 1 item from my order but was told they were unable to refund me because *they* were unable to contact the restaurant. The place in question is McDonald’s. If they aren’t able to have proper protocols in place for order issues with large multinational corporations like McD’s, good luck dealing with any issues from other restaurants. Of course the item was low value, and I'm not actually upset over the monetary value I lost out on. I’m simply upset at the principal of the situation- zomato does not have proper protocols for customer protection in event of order issues. I will be contacting my credit card company at this point, as I’ve been left no other options with customer service.

Mexican express. When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.

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Used to be useful but now frustrating. I attempted to look for restaurants in the city, while I was on the train from the country going in. Wanted one near the show I’m attending. First problem - I give it a location but it doesn’t show the results on a map and shows me ones several kilometres away. Then Looking at a restaurant it shows a tiny map but if I touch that map to enlarge it to see where it is in relation to the show venue, it assumes I want directions (I don’t) and opens google maps with directions from where I am. Totally useless as I just want to zoom the map you gave me. These updates render this app now useless and I wonder how much use case testing you did. I will go to Google now.

Old customer. I had gone to Chandani Chowk, your original outlet. I carry that in my mind. I ordered kesar Kulfi Falooda yesterday with the same expectation. At least, to the worst, I had expected a good kulfi from normal restaurants. Kulfi which was served was the worst ever I had. It was even worse from the worst place. Falooda was so hard. There was no kulfi rather it was vanilla ice cream topped with Pan syrup. You people spoilt the kulfi. It looked as if you want to spoil your own name and very soon want to shut your business. I will definitely publicise your name in negative way. Best wishes for your closing ceremony !!

Delivery in my area. Hi zomato, i love your service. But i am forced to give you 1 star only because of my one issue and i have been waiting for may be two years. I was your daily customer even when i do not have to much to order. But now from last year i have been waiting for delivery options in my area but evertime i want to do delivery it shows my area restaurants are not picking up order. Its really annoying. I want to do delivery in village gumthala rao, district yamunanagar, haryana, india. But i am unable to do it for a long time and still waiting for it. Its my humble request can you please take it to your concern?

Worst service and worst customer support!. I would like to bring to everyone’s notice about the horrible service by Zomato! I placed an order from Pizza hut through Zomato! Pizza was ready by the shop in 15 mins! But we received the food after 1 hour and 50 mins from the time of order.. during that time i have been calling zomato to find out why the food hasnt been delivered.. then i got to know that zomato cant manage its delivery! They changed delivery boys 5 times before finally it was picked up and delivered!! By the time food which was delivered as expected was not in an eatable condition!! It was completely cold and hard! After this horrible experience i went back to Zomato and asked them for refund!! The response surprised me even further!! “Please treat this instance as an exception”. Why should i treat this as an exception? I paid money for food which i did not get as expected! I deserve to get my money back!! The Zomato support is so horrible it feels like I was talking to trained robots!! THE WORST SERVICE EVER!!

Frustrating. Extremely frustrating. Hard to view broad-based results, such as “I’m looking for dinner but I don’t care where”, difficult to see the features of restaurants without scrolling far down (such as if they accept card or take bookings, the info is there but it’s not quick). You can filter these things BUT you’ve got to select a specific location and/or search term, which I think is annoying. Sometimes I just want to find a good restaurant, I don’t care where it is and I’ll travel to it. The biggest issue is the sign-up pop up’s EVERY. SINGLE. TIME. I. OPEN. THE. APP. For god sake. I’m not signing up, stop asking me. I’ve started to use Zomato less and less because of this.

No better way to explore. If you want new cuisines to explore and Gold deals, the app makes it easy to filter by location, price, features, etc. The layout is very clean, with only the occasional bug when you click on a restaurant and can only scroll up and down (cannot exit back to the search results). Overall, a good app experience and well updated, even with entertaining sneak peek videos of some renowned eateries in your area.

Could be more user friendly. 3 stars because I love the information provided by the app - it tells me everything I want to know re the food, the rating/reviews, the menu, address etc But aside from being able to bookmark, the app doesn’t allow me to go into my bookmarks and sort (Eg by cafe/dinner/other filters). It would be good to be able to create my own collections of restaurants. Also when looking for places nearby, the search function brings back places quite far away.

My mouth is still watering!. We had a basketball tournament to attend so I googled restaurants in the area. Jing Jing was a little hard to locate initially (Google maps) but well worth the persistence! This place is located on the outside of a local shopping mall... but don’t let that put you off! Once inside, the decor has a funky and cosy vibe (more like Fitzroy or St Kilda) and the staff are really attentive! But the best thing about Jing Jing is.... THE FOOD!!! OMG this is the best Thai food I’ve ever had in Melbourne!! Not your standard Thai fare, although you’re sure to find some of your usual favourites. The vegetarian Thai red curry with chickpeas was to die for. (We loved the Kent pumpkin with the skin still on.) Best of all was the choice of rice available- Jasmine rice, coconut rice, brown rice and super rice with quinoa! We left satisfied and feeling good... ready to hear back to the stadium for the next two games, full of energy!! Will definitely be back. Tip: book ahead! This place is popular and for good reason

Good foodie app but don't book tables!. Fast app for deciding where to go for a bite to eat. Genuine impartial people reviews you can trust. Eating out is getting more expensive so make each restaurant trip count with this app. I've had issues with booking tables though; Zomato sends you a confirmation of your booking, however when going to the restaurant, they have no knowledge of the booking. Zomato, please either scrap or fix this feature. For me personally, I'll be phoning restaurants to book tables from now on.

Horrid expensive. I had ordered from a restaurant which was supposed to be a lightning fast service and had a rating of 4 on Zomato, not only was my order delivered 1hr and 20mins late the food was also tasteless. I had gone by the rating but only later saw the rating page and I could only read many poor reviews and very rare good reviews. Not sure how the avg ratings are calculated. The valet said he couldn’t come any sooner as he had to deliver someone else’s order first. The app had a chat segment which was useless. It did not let me type my issue at all, instead it kept offering me a 50rupees food voucher. Every time I reject the offer it only offers again never giving me a change to explain the issue! They wanted to be rated in the app store instead!! I’m uninstalling the app right away!

Worst service. First the driver have no idea of the address. The complete address was attached to the order but he can’t find it. When called and told to ask someone on road he refused it and said it’s not his job. We have to go out to the main road to collect our order. Then the driver has zero knowledge of food handling. He put the hot pizza box and chilled pepsi bottle together as a result the pizza box got wet from the opening side and when we opened the box there was water inside the box. The pizza was cold and soggy. And then he blamed on Pizza Hut for not putting the bottle in plastic bag. Don’t you have separate pocket to keep the beverages?? Horrible experience and total waste of money and time. I guess this the perks Zomato is offering to their pro plus customers. Ridiculous

Very hard to use. Multiple UI guideline violations.. The app is very hard to use and navigate due to poor user interface. I don’t know which mobile user interface guideline the UI designers followed, but removing the bottom navigation bar when browsing a restaurant or searching one will only confuse a novice user. Also, there is an inconsistency present in the app. The restaurant details page for restaurants with delivery is accessed via more info cell even when accessing it through go out bottom navigation bar, whereas in other restaurants it's not the case. Lastly, the whole UI is very cluttered if considering mobile screens which have limited screen space.

Great app, esp for travel. I mostly use this app for travelling and it has been invaluable when driving around Australia. I don't think they improved urbanspoon but I've gotten used to this 5star system. I sad to see the .5 ratings gone. I'd prefer to see seperate ratings for food, service etc. and I also would like to see a ban on One Review Wonders who only join the app to vent. It's not quite that easy to search for a place by name as the location filter seems to take over. This can be annoying. I'd like to see a simple search screen first. Also many locations are blended with others, especially in outer suburbs and rural areas. Also they keep moving the map option around. I can never find it. However, I love the way I can edit my review (previously unavailable), add photos and like other reviews.

Tania. Hello. Tonight I arrived to collect my phone order which had been packaged and was waiting. However, unfortunately this insolent young girl told me quite rudely that I had to wait. She then very slowly wrapped up another order and then called that customer totally ignoring me. I then asked another staff member if I could pay and run and the young girl started ranting about me not being able to wait for 5 minutes and that she was sick of customers being rude to her. Fortunately I was served by someone else as she continued to rant in an unprofessional manner. They forgot to include the fish so I rang and was greeted by her continuing to rant and then hanging up on me. On arrival at the store she continued with her unprofessional outburst. If she is concerned about customers not being lovely to her, all she needs to do is be nice and caring in the first place rather than coming across as not caring at all. Unfortunately I won’t attend again while this insolent girl is part of the staff.

Map removed?. Is it just me or have you removed the map feature that allowed me to see the restaurants pinned on a map? That was the feature I used the most and I’ve just spent 10 minutes trying to figure out how to find it again. I don’t use this app super often but each time I come back to it I’ve found it just a little more annoying to use which makes me sad. I hope you have a solution to my map issue or please confirm if for some inconceivable reason you removed it.

This app has gone downhill, such a shame. Used to use this religiously, from when it was originally urbanspoon to then rebranding to zomato. The app used to be so great, filters were intuitive, you could search a location and every restaurant comes up. I loved using it locally and even when I would travel, as it just worked great. Now if I type a location (i.e a place that’s 60km from Melbourne CBD) I get 3-4 restaurants only showing in that location and then the rest of the list showed me CBD restaurants. So unhelpful in being able to look at different options. Go back to your previous UX, it worked. This doesn’t!

Reliable app. I’m writing this review after having so many deliveries through zomato and It’s still a breeze to go through in placing that desired food order. Order cancellations and reprocessing the amount were followed up and updated promptly. Thanks to delivery partners specially. Still love using this app and It’s simple yet informative interface!

Where is map features?. I noticed that mapping features are no longer the core of your app. When I filter my restaurants, I can't see their location on a map any longer. When I go for Nearby places and draw a boundary for search area (cool feature btw), I can't see the search results as a list or filter the results. I'm shocked that you are taking such a backward step which is in a way encouraging your users to use Google maps instead. You do realise that you have such a massive competition with Google Maps or TripAdvisor? Your main differentiator is having much richer user rating and reviews on restaurants so the biggest mistake is not making your app as powerful as your competitors in terms of search features.

Disappointing. The problems started when we walked up the stairs. No one to greet us and after standing around for 5 mins, we walked over to the bar. Appeared there was only one person working and she was doing everything. We were seated at table so small it would barely fit one plate, so we asked to be moved. She said they were fully booked and she could not move us. 5 mins later she said there was a cancellation, and we were moved to a bigger table. We observed, and there were several tables vacant while we were there, so not fully booked. The food was good, but came out almost all at once, and were then basically ignored. The service, ambience, and attention to customers was disappointing. Even trying to pay was as issue as there was only one person working.

Not satisfied from Pizza Hut delivery. Delivered on time but not satisfied bcoz , I have ordered 7up but this people have delivered me Pepsi which is not at all fare, how can they be irresponsible. I asked delivery boy that why did he gave Pepsi instead of 7up and he said that they only got Pepsi. Here is my question. When they don’t have 7up then why did they put it on website as available? I won’t order from next time from Pizza Hut. Sorry to say this but I mean it. Thank you

Why are there no halves anymore??. I love this app a lot. It is my go to when I am on the hunt for somewhere to eat. I also enjoy writing reviews. However, I don’t understand why the ability to give restaurants half stars is gone. A 3 Star rating is very different to a 4 Star rating, so having something in between is necessary. The ability to give 3.5 stars as once possible would be greatly appreciated. Love the app, but bring back the ability to give half’s.

The Swiss Army knife of food apps. Great app, filter by food, cuisine, star rating, and has all the info you need on a restaurant a tap away, including whether it's open. I live in Australia, and find more restaurants nearby on this compared to a Google search. Many reviews, and it's super easy to leave a review and photos. If you care about your dining experience, or go out more than once a fortnight to eat this is a necessity.

Best food app ever. Amazing to source restaurants all over Melbourne and filter through cuisines/dietary needs/location. My partner and I use zomato to find restaurants and hidden gems we’d never hear about otherwise and zomato has been responsible for many of our amazing dates. We are obsessed with Zomato gold and won’t stop recommending it to all of our friends. This is literally the only app I’ve ever reviewed, but I have to because I can’t recommend it enough!

La Maison Patisserie. The cakes were absolutely fantastic. The customer service was terrific. You thrilled my kids and all of our guests! We went in thinking we knew what we wanted, but after tasting their delicious options, we choose a different flavor. Kevin was very gracious as we visited the bakery on a very busy morning. Both the cake and filling were delicious and turned out just like the sample we tasted. We received a lot of compliments from our guests! Bottom line, place your order and be prepared to have your taste buds thank you.

Impressive. Went to Guildford’s Restaurant Cafe Florist yesterday for lunch. We were seated quickly and our coffee order taken as menus were handed to us. I had melt-in-the-mouth lamb and my friend “perfectly cooked” calamari. Thoroughly enjoyed our meals with their accompanying bright and fresh salads and the coffees. Guildford’s is beautifully fitted out, has a nice range of inexpensive but unusual and tasteful gifts on display plus a divine florist corner. Such gorgeous flower arrangements and very modest prices. The florist was happy to stop and have a chat with us. We were very impressed. The only reason not to give 5 stars is because of the surly young woman on the cafe cash register. She “almost” spoilt our day. The owner needs to keep an eye on this employee and if she can’t be trained to be pleasant then give her job to someone who would be happy to work in this lovely environment.

Lacking care with communication and quality of food. Went for dinner with group of five. As some in group have trouble Hearing with high noise level, we asked if we could sit in back section which appeared quieter. We were told we couldn’t as the area was booked out. There were only 2 people sitting there at the time, and no new customers went there during the two hours we sat at our table. This the communication we had been given by the middle aged man who was supposedly in charge, was blatantly dishonest. We couldn’t discuss it with him later as he was nowhere in sight. His attitude appeared reflected in the rather indifferent service. The food itself was bland and greasy. I could not see my self returning there or recommending it to others.

The days of Zomato is over. First time I ever rated an app but felt like i needed to here. Use to be an amazing app, showed locations of restaurants on map view, allowed you to check what was open around you and showed you which restaurants were good and bad with a user friendly interface. No longer can you search with a map, “open now” filter still shows closed restaurants and user interface is no longer user friendly. A huge shame. Hope the developers decide to actual improve the app instead of just moving buttons around, trying to be over complicated and taking away what made the app great in the first place, a simple app to find good food.

STOP CHANGING THE APP EVERY 2 SECONDS. First of all, I just want to say that I do like the app and use it a lot for restaurant recommendations but for the love of all things holy, please stop updating the interface every freaking update. It’s getting to the point where I’m beginning to dread opening the app for fear of having to relearn how to use it every time. It’s so cluttered and over-engineered at this point that it’s beginning to detract from its utility. I feel like a “less is more” approach to updates would serve the app and its users well. Don’t get me wrong, I appreciate that the developers are continually trying to improve the app but at a certain point it’s overkill. It’s like make-up: in moderation, it compliments your features, but in excess, you end up looking like a clown. We’re fully into clown zone territory with this app unfortunately. Strip it back. Focus on the core features. Keep it simple.

Terrible update - making a once great app more and more useless.. I have been a uset for long, recommending zomato to many friends. But the recent update is absolutely terrible. I kind of got used to the interface change completely every couple of months - which is quite annoying for a regular user. But when the option to see close by places on a map disappeared, I wasn't pleased to say the least. Now I have to scroll through some useless collections and categories before I can even see the list of nearby places. And I can't even see distances to places on a list without checking directions?! I can't indicate that 'I've been there'?! I can't sort my bookmarks by dostance? What's wrong with you people?!

Excellent and user-friendly. This is a great app that helps you find lots of great restaurants in any area you want. It has filters to sort by distance, rating, popularity and cost, and allows you to book tables, read and write reviews, and find currently open restaurants. Would definitely recommend as a resourceful, easy to navigate and well developed app. Will save you lots of time and help you find the best restaurants around that suit you.

removed their biggest advantage. geniuses who make the app won’t accept that the map view is its main selling point (because the map view doesn’t significantly contribute to their business model wherein restaurants pay to appear as ‘Recommended’ venues). without the map view it’s just an app that lets me look at restaurant reviews, i.e. less useful than google. gladly put up with the app’s many other flaws because the map search was so useful but this will render it absolutely worthless to me. i love trashing my own brand because i insist on a business plan that doesn’t monetize (and then eliminates) my biggest asset. ive got an MBA and a very large brain

Search function needs improvement!. Even though UX has improved a little, there’re lots more to do! I search by restaurants a lot and it took me awhile to find the search button down below when upfront was search by location. Doesn’t make sense! Searching by location is also fine if your app ACTUALLY suggests restaurants in that location! Why does it always show other locations other than the one you’re in or search for?! Freaking annoying when I am on the go all the time and want to do a quick search. There’s also no function to turn off other neighbourhoods! Argh!! Also, why is default sort ‘popularity’? What’s the difference between ratings and popularity? What is it measured by? Ratings are what people go for, wouldn’t you default it to ratings?!

Dishonest and Illegal. They rolled out the premium Gold service in Australia, then within a few weeks after people had signed up, they revised their policy to allow only one discount per member in one day across all partnered venues (it used to be one discount at each venue per day). This policy change was never distributed in an email to paying members. I only found out when I was trying to pay for drinks and had to message Zomato online from a bar for assistance. The chatbot couldn’t even answer my question properly. I paid for a one years subscription with those initial policies. You can’t get users to pay for a years worth of services, then three weeks in change the policy so that those services no longer exist. This isn’t even legal. Anyone who wants to know more should google this and read some of the related news articles.

App is fine, just some features need to be fixed up. App is fine by itself, but when choosing options when in chat support, there is no option to go back if one has selected the incorrect option. If one selects the option to take a photo, there is no way to go back to the previous menu to change their mind.

Bargain. I have found many great places to eat and also value for money through Zomato Gold. Moving from interstate meant that I don’t know what’s good to eat around my area. A lady from Church recommended me Zomato Gold and I’ve been hooked. The first thing I would do when I travel around is to look at restaurants near by and events on Zomato Gold. They have great buy 1 get 1 free restaurants and it has saved me over $50 since becoming a member. I would definitely recommend others to get it.

Not as good as it was. Useful little app for finding good eating places but somehow the designers have managed to make the app significantly worse recently. The loss of the feed function has cut users off from other reviewers, general and those you selected to follow because they knew what they were on about, and the elimination of half marks for reviews is a tragedy that’s removed subtlety, judgement and fairness from the app. The half marks feature was one of the key advantages Zomato had. A lot of people also seem to be deserting Zomato for instagram and the recent app changes will likely enhance that trend.

Why go backwards?. Love the app, always use it to search and bookmark restaurants I want to visit. However, in the recent update, when browsing the bookmark list, some filters were disappeared, only left “book online” and “open now”. Where is the “been there” and “not been there” filter? They are very important for users (or at least me), because sometimes we want to try new things, and sometimes want to revisit good restaurants. It is very hard to find restaurants from a huge list of restaurants bookmarked with this limited filters. Other than this, the app overall is very good. Please update and give us back the important filters!

Great app but use with caution :). I use this app and the website all the time to find good food. Make sure you check a few individual reviews as well as the total rating though. New places with little reviews almost always have a low total rating, even if the individual ratings are high (maybe all start at 3 or something??), so the total doesn’t actually reflect people’s opinions. Also, sometimes a place used to be good but became worse, so it’s good to check the last few reviews and when they are from.

Good. The app works fine however the issue is with the delivery personnel. I am not sure if it is matter of training or absence of electronic device, but whenever I place a order I undoubtedly get a phone call from the delivery person to guide him to my house. My house can easily be reached through GPS as I have tried it. So it gets annoying most of the times when I have to give directions. Please teach them to use technology when it is so readily available.

Map and search features broken in last update. No way to filter specific cuisine , open restaurant etc. on the map anymore! WHYYYY??? Also now if you search for restaurants in the suburb you are actually in, it gives you results of restaurants in far away suburbs for some reason? And no way to turn that off. Really annoying trying to find a restaurant to walk to now. I can't see Chinese restaurants nearby on a map view, and the search results show random places that would take an hour on the train to get to. This app was so good, why did you guys change it??? You made it way worse. Please bring back the map functionality and let me search IN THE SUBURB I AM IN ONLY!!!! Update: the functionality was fixed for a while and is now completely broken again, it’s quite impossible to find a restaurant in a certain area as browsing by map has been COMPLETELY removed, and searching by ‘distance’ based on a location gives you restaurants several suburbs away. I don’t know why you guys can’t stop breaking this app, but seriously put maps back in then LEAVE IT ALONE

Recommdation. I like the app and the experience. It doesn’t usually crash but i have two recommendations which would be very useful to alot of people in general and particularly to me. 1) allow order scheduling so that if i want something after 3 hours i can just order it and not have to worry about ordering later 2) allow comments to be added while placing order. Some of us have specific comments about how we want the food to be. Additionally the restaurants dont always pick up the call

not convinced urbanspooner. Where are the dates on the feed? I can remember the rough date i went somewhere but not how many days ago. and when I rate somewhere and review I should be able to put the date or at least month I was there what is with the pricing system? $x for 2 ppl?! what's wrong with price per main then you just multiply by how many people you are going out with? where is the link to actual restaurant website? what is with the restaurant adding form? I am an 'urbanspoon prime' so was able to add and rate restaurants straight away. UPDATE - now can't even find how to add a restaurant UPDATE - even when you add a restaurant it sits in PENDING MODERATION for sometimes YEARS!!! why do none of the restaurants I have been to have a rating? I don't mind the /5 system but I have been to and rated hundreds of them on urbanspoon, what happens with these? where is my favorites list?! from what I can tell it's now mixed in with my wishlist and called bookmarks. this needs to be separated. also, where's the map for the bookmarks? if I'm going to a suburb I want to be able see places I wanted to go in that area easily. UPDATE - filter has been added but it doesn't actually work! obviously a bug! AND MONTHS LATER IS STILL NOT WORKING! I'm sure I will come across more - there's still a way to go guys! and years later still wanting to tear eyes out :/

Great local gem. So pleased with their offerings, something for the whole happy family. Well priced, generous serving, just good good food, not pretentious but dessert was lovely. Actually couldn’t pick a dish we didn’t like and we were all happy with our choices, normally a bit of food envy goes around the table, not tonight. Will be back again, going on our forth time. Definitely worth a try, gives the other restaurants on the strip some competition.

Frustrated. I don’t think I’ve ever used an app that gets worse with every update. I avoid updating as long as possible as it continues to get less and less user friendly. The ability to circle the map to where you wanted to see restaurants was the best feature and that’s now gone along with being able to view the list of restaurants on the map. Pretty close to never using this app anymore given how frustrated I get ever using it. They’ve also just become obsessed with flogging Zomato gold and don’t really care about offering the service they are meant to offer. Really just waiting for some better competition from other apps.

Ok food, poor service. Went to Chat Thai at Circular Key for lunch with partner and her mum. The food was ok but service was rude. My partner and her mum had finished there meals and mine had still not come out. We Kindly asked one waitress to check where it was and she never came back to advise if it had been forgotten or where it was. When about to get up and leave about 15mins later, the meal turned up bought over by a different waitress. When letting this waitress know it was half hour late, the waitress didn’t apologise, but instead turned around and walked away while making a hand motion which looked like she was saying don’t care talk to the hand. Although food was ok, would never go back to this restaurant.

Location functionality abysmal. Why would I share my location data with this app if I get nothing out of it? The most useful functionality for restaurant hunting is being able to search in a particular area and sort by proximity, which is poorly supported/non existent 1. I want to be able to searching for all restaurants near me and sort by distance from me (ideally I'd be able to set the point from which distance is measured as well, so I could research somewhere close to work while I'm at home) 2. Map view pls 3. I want to be able to sort my bookmarks by proximity: which are the restaurants that I'm interested in that area near me now?

Vikram Nayak. Stupid app with stupid policies, i ordered food with cash on delivery option and came out to take the delivery of food when I saw the delivery guy outside my home. I left my phone inside home to charge while getting the delivery of food from delivery guy but they cancelled my order and penalised me a fine for the same amount. even though I took the delivery of food and paid for it and when I explained this to the support they are not at all interested in resolving the issue and referred to email their team who are even worst as they would take days to respond and even after will come up with automated response without resolution.

Poor support services. I love zomato and their services10/10. I am their regular customer. I made a complaint first time I generally ignore it. I normally order for my family as I live faraway from my family. So yes, I do enjoy their services. I contacted first time and tell them things were missing from food and it was my brother’s bday. I simply asked them to send another cake coz I don’t need money. As we know mistakes happened and we don’t need to take it seriously it’s ok just offer another item or simply replaced the food. It’s little bit upsetting me when they said to me sorry only and told me they can’t offer anything even though they compared the pic and just accept it but they denied for any credit. It simply shows they don’t respect or care their customers at all. I really don’t know their refund policies as I never made complaint but it hurts litte somewhere when u are a genuine customer but they don’t care about it. I simply want zomato to notice this issue and they need to work on it.

Seriously. Zomato need quality content to make their site worthwhile right? Reviewers put a lot of time into writing credible honest feedback for your readers benefit. Without quality content the business model fails, hence the importance and value of quality customer reviews. Apart from assisting others, people enjoy writing and measuring the popularity of their posts by seeing how many times their review has been viewed (no difference to You Tube). Not too much to ask? YEP! Zomato removed this feature which is a big mistake as people no longer have an incentive to provide honest detailed reviews. Shame; I liked this before but not now.

Great food app. This app is very useful when checking the reviews for a restaurant you want to go to. It has pics of food, ambience, menus. Just a suggestion to add a category to show if the restaurant has a bathroom facilities. So that if going with kids then we don’t have to worry. Also don’t like this concept of gold membership. It’s not worth it as commented by few people and also it’s not fair to pay for the membership. If they make it compulsory to get the membership for the usage of the app then I will start using google. The format has changed slightly which is not very user friendly. They keep promoting the membership a lot which is annoying.

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Worst. Worst app they are not accepting international cards and again and again asking name and phone mumber

Good delivery. Delicious food delivered on time by delivery partners. Must try street foods.

Awesome food delivery service. Great food options and fast delivery

No control on delivery. Doesn’t listen ur request even after specially notify

Leaked parcel. Food was good, delivered timely but the plastic bag was containing lots of oil from container. Container was made up of paper instead of plastic.

Bad delivery experience. Driver should know the area where they deliver the food. Recent order was received 30min late as driver wasn’t know the area and does not how to reach. Gave too much headache. It’s not worth

Stale food, bad customer support. They served me stale food. And after which their support team said just place a new order. No empathy, no account of others money and just downright bad service. Customer service is the worst on this app. They hire people who don’t understand things and only disconnect calls.

Complaint. Sent garbage order and return with the delivery guy

Location. Wrong location recorded despite of putting full address.

Good. Good service

Good Service. Good Service

Service. Amazing

Miss. Great !

Ordering from Canada. Good service i orderd with my canadian card from canada for my family in India. and its go through. And they like it. 👍👍🇨🇦🇮🇳

Zomato. Excellent service both in India as well as Dubai. Very user friendly app as well

Delivery order issues. Worst in solving delivery issues. Better not order again. The customer support not even works and the helpline people are just wastage of time. They don’t try their best and instead giving lame reasons

Useless customer support service and surge fees. The customer service support at Zomato is pathetic. I'm not sure if they are just getting money from management from doing nothing by charging customer with unnecessary surge fees. Nowadays even when I open the app and look for my favourite restaurant, be it's day/afternoon/evening, there will be surge fees or 40-50/- by default and with other platforms like Swiggy, I don't see any surge fees at all. I'm not sure how come Zomato is charging even when there isn't any surge in real at all. Also coming to customer care, they're the most useless executives I ever came across with any other company customer service.

Wonderful app!. Great experience!

Worst packaging. Totally frustrated with the delivery

Osome. Everything good 🎉🎉🎉🎉

Review. Amazing app; and many options available. Delivery drivers are nice, and overall its an amazing experience.

👍. Good

Good Service By Delivery Guy's. Great Avoids Drink And Drive

Can’t Verify Phone Number. Can not verify my Canadian No or USA No the app shows it is sending verification code but I never receive it.

Poorest customer service ever. Customer Service is the Worst in History of Customer Service. Using Swiggy more now and it’s better with more Savings and less ripoff and better customer Service. Just a Matter of Time. Thanks

Fast, simple and to the point!. Always come to Zomato to see if I'm choosing the right restaurant! Thanks Zomato!

Pretty large menu. Great taste.. I do mostly delivery. It’s a small place. Great food though.

Delivery damaged. Not a good service . Package was damaged . Delivery person despite permitting did not deliver to Flat. Probably young Male would be better equipped to carry weight and manage delivery. Lady full of excuses and talks !

Super duper cool. It’s easy with Uber eats but trying first time look awesome

Super fast!. Zomato is very easy and fast to use.

Great App. Great app

Great app. Great service

Madhusudhan. When ever I order from Zomato late night, I will get cold pizza or burger. when I chat with your customer care they say only u wanna zomato one month executive member ship r return your refund. Plz call to me and talk any one see this message. My number 9014800920

Delivery partner not tries to contact on given number and I lost my amount and order. Today I ordered my food from burger king worth rs 278 and gave alternate phone number to contact. Deliver partner didn’t picked up my call amd didn’t contacted me on my alternate number amd now I lost my money and order too. Zomato finds ways to snatch money from customers by hook or crook. Swiggy is much more better option than zomato. Don’t ever go for zomato.

Great app. Great app, highly recommend

Excellent. You make it possible from across the seven seas

Excellent service. We’ve order many times and never had any issues with delivery!

Amazing offers. Great offers and great food

Owsm. 👍👍👍

Zomato is the way to go!. All my orders have been delivered on time !

Sketchy-Beware!. I was directed to this app from a google result for a local (Canada) restaurant. A page opened up with the restaurant’s location and menu, and said that orders can only be made through the app. However, the first image on the app download page says “india’s number one food delivery app”, which was incredibly suspicious. Upon further investigation, the restaurant’s Facebook page has a post stating that they do not take orders anywhere online. Use this app at your own risk.

First order. Made the first order which was suppose to be 50% off with the coupon. Selected the coupon and placard the order once i got charged it showed coupon didn’t get applied. Called customer support which didn’t know a single thing. Told me he can’t do anything about the coupon so I asked if I cancel the order will there be any charges or not. He couldn’t even tell me that. I was told he can only tell me that after canceling the order which makes no sense because y would I cancel the order only to reorder so I can get 50% coupon applied if I get charged the cancellation fee. When I asked him if can refund the cancellation charges if there are any his ans was he dosnt know. Basically couldn’t give me and to a single thing or resolve anything.

All in one. Too many food apps these days. Zomato can rest assured that none compete with it. The best food app there is really. A wholesome app. Well done. Please go dark mode soon.

Zomato rocks. Zomato rocks.

Amazing App for Food Delivery. Truly well designed with consistent upgrades to improve food service and delivery. Keep up the good work and thanks for sending coupons my way to enjoy good food.

Delivery is fast. Love your service And punctuality

Riders taking multiple orders. Why is it that you make riders take 3 orders and deliver food 50 minutes late and alongside that if you have “ZoMaTo GoLd” You are eligible for a coupon of UP TO 100% off which is such a tease because you don’t even give 10% of the order value back in coupons, I ordered 1400 inr worth of food from Louis burger and got a 122 inr coupon like wth and my food came tasting horrible and soggy, really really bad from zomato and they keep on doing it which is the worst part.

Loving Zomato!!. I love how Zomato makes it so easy to order and there are always some coupons and discounts waiting during check lout :)!!!

Bad delivery. Zomato doesn’t know the meaning of delivery partner. They should take ownership in ordered items and delivered items they can’t give importance for that.

Customer service. Worst customer service from any delivery service. I ordered food couple of time via Zomato and they call me later telling me the resold “closed” and hold your funds or the money you spent after days of the original order. I will avoid anyone ordering from this app. They don’t have 24/7 telephone line for any situations just computer automated responses in the messaging system. All in all do not use this.

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They deliver food and they do it on time!. Don’t fall for 1 star ratings given my Indians! They are all mostly bhakts and they are doing it in frustration that Zomato doesn’t discriminate on religious grounds. Zomato makes it easy to order food from several eateries and they always have great discount offers. I’ve ordered many times and I was never disappointed. App is easy to navigate and easier to order and pay. They deliver food and they do it on time. Brilliant

Terrible service - twice now did not get my order and no refund!!!. During a 4 hr break in the rains last week, I order an 80 Dhs order. The driver never came. Zomato called me at 1:30 am in the middle of the night and asked if I wants to cancel over 3 hrs after my order was supposed to come!!!! I asked for a refund and never got one. Next order at Wafi Gourmet. Driver assigned right when order placed - almost 1 1/2 hr goes by and no sign of driver picking up food. We call the restaurant and they said that the food has been ready for 45 min and no driver picked it up. We went ahead and picked up ourselves. We will never ever order Zomato again. Complained to Zomato and NO refund!! Just a weak apology !!!!Completely unreliable!! Deliveroo is the way to go

Poor attitude towards customer complaints. I ordered Biryani from a restaurant. The quantity was highly unacceptable. It was very evident that I got cheated even after paying premium price. I complained to Zomato. An auto bot took the chat and eventually mentioned that thanks for your feedback we will inform this to the restaurant and they won’t repeat it again. I was shocked at the response. As an example it sounded very much like you go to police station to report a crime and they tell you that we will educate the criminals and they won’t repeat again. A restaurant to cheat is understood. But Zomato giving such excuse shows very absurd attitude towards customer complaint. It clearly send out message that Zomato is simply not bothered about customers.

Extremely bad and unprofessional customer support team. I had the worst experience ever with the customer support of this application. I had a missing item in my order and the customer support team was rude, he refused to ask the restaurant to deliver my missing item and force me to accept his only solution of refunding the value of the item, which is the easiest solution in order not to bother him self. To get rid of me, he accepted to refund part of the delivery charges. An unacceptable attitude from a careless customer support team with the clients at the bottom of their list of priorities. I can’t blame anyone except my self for not using Talabat or Carriage.

GPS location picked up is way inaccurate. I had placed an order with correct address but somehow the app decided to pick up a location 3.5km away from my delivery location without confirming with me. The food was not delivered to me but I was also charged for the whole order. The customer service seems to have no consideration for the technical fault on their end and expect the customer to bear the whole cost. This is highly unprofessional. Beware aware and double check the location before you make payment!! I had placed order from their website and did not face such issues as the app. I immediately deleted this app after this experience. Never going to risk ordering from the app.

Zomato is in progress with a great app. The App currently doing great but lacking lot of features. 1) Need to have feature to add more addresses. Currently addresses can be added in the search at the time of order only. If we have a feature like add addresses then it would be really easy. 2) Once you rate the restaurant and submit, you cannot change that. If you want to add additional comments that’s not possible. This needs change 3) if I mix restaurants then the menu disappears. It always pushes me to order only from one place.

Unexpected and illogical behavior of the workflow. Placed the order. Tried to pay using debit card. Says CVV is incorrect. Though it was correct CVV. Later I tried with another payment method. Now it was showing the amount before coupon. It should have given me the net amount after coupon. It says coupon applied to the order is still not placed. Which order? It doesn’t show. I need to wait for a few minutes 15-20mins then go for order and then apply the coupon and it worked. Is this expected to work like this? For ordering it took about 30-40 mins.

Poor handling for satisfaction. The app is great, and I have always enjoyed ordering through it. However, being a regular customer I often face issues with my order and from what I have noticed Zomato fails to take any responsibility or to make an effort to create a better customer experience in this regard. Their team lacks the creativity in making their customers feel compensated if your order was for instance an hour and a half late and arrived cold, or if your meal was spicy while it wasn’t mentioned in the app.

App is great and the Zomato service is really good. At times I have used other services but I always end up coming back to Zomato. They all work well when there is no issue but it comes a time where you are sure to face an issue and I have been through this a lot of times with Zomato and they always do the right thing for the customer. Others like Uber Eats (god bless them, they closed!) offer a terrible service when things go wrong.

Complicated process to settle issue. When I tried to get settlement for missing order, it took me 3 chat sessions with Zomato agents to settle the dispute. I suggest: 1. Automatic escalation when customers contacted Zomato via app for the second time for the same order. This to ensure first level supports so their job. 2. The app should allow customer to indicate whether the issue is resolved to their satisfaction and only rate the agent after the issue is actually resolved. 2. When restorant fulfill the order they must be able to tell in app how many physical packages the customer is expected to receive. This allow quick validation during delivery.

Was way better before!. I hate the new update, specially about the ordering part.. you have to scroll down and scroll and scroll one million times to reach the end of the menu.. and then scroll up scroll scroll to choose something else, you get lost in between!!!! Why?! It was so simple and good.. The main page of the app is good and improved, I give that.. but what’s the point if the ordering part became way harder and very confusing!! Please change this part

Drivers are not always available. I have had 4/5 times when food either arrived super late (so then the food is cold and not old) or not at all bc their were no drivers available. The restaurants would contact me to let me know that the food has been prepared but are still trying to get a hold of Zomato for a driver to come and scoop up the food for delivery. Is it because of growing pains due to the merger with Talabat? I hope they fix it soon because they are highly unreliable.

International Card Stopped Working. My credit card used to work, but now I’m unable to use it to purchase anything. I’ve been told that they now only accept American Express cards when it comes to international cards and mine is a Visa. Why they would remove this ability to accept all international cards is beyond me as that’s the only thing that was separating them from Uber Eats and Swiggy. The payment gateway for both of those doesn’t accept international cards at all. It’s upsetting to see them do this. Now, just to be able to order food, a basic necessity, I have to get a new credit card. When I emailed them, they wouldn’t even give me a reason as to why the ability to accept my card was removed. It’s ridiculous, to say the least.

Horrible Customer Service !!!. Was trying to reach CS when my bank charged me for a failed order Apparently I had a bad payment gateway failure! I had to to wait quite a while till I could get through someone (imagine I’m hungry , instead of ordering .. I’m trying to sort money matters) Tel number did not work Chat option for the concerned order did not work Went through all other options to somehow get someone to respond

Bad bad service and less transparency. This app changes too much fees for the reason of improvement but unfortunately it just getting money for nothing you can save by calling the restaurant. I had bad experience with this app when I ordered a food and when the restaurant didn’t take too much time I chat with this app bad customer care and they told me you can’t cancel your order it’s out for delivery just wait for short time and waiting I called the restaurant and they told me your order has been canceled by the app !!!!!!!! I lost money and time when I chat with them to complain they told me the restaurant called you but you didn’t answer which is not excuse at all especially if they told me it out for delivery I will not use this app again because they are not transparent

Would love to give a rating of 5 but can’t ignore certain issues.. Zomato is mostly a great app. They have above average customer service most of the time. Some of the restaurants don’t pay attention to the notes in the orders and even after calling them to ensure that they customise the orders as needed, they don’t pay attention and send the orders without complying with the request. And there is no distinction in this respect between a 3-rated place or a 4+ rated place. Overall it remains my favourite app to order food; especially when i’m not in my hometown.

Customer service is really bad, and the restaurants are not verified for quality. I used it almost everyday, I ordered but more recently I started getting issues a lot in my order. Sometimes the item is incorrect or missing and sometimes it's spilled or bad quality. I tried telling the customer rep, they are very rude and not at all cooperative. It is very difficult to get any sort of refund. Very bad experience in recent time before it was good but quality just went down hill. There is no check on the restaurants too. The food quality is really bad and not at all like the pictures.

Please bring back UrbanSpoon!. This app is so mediocre. I was a rabid Urbanspoon user, writing reviews, sharing posts, searching for restaurants. This app is lacking so much of the vibrancy and usability of the better app it bought. It is so sad and disappointing. Please bring back the Urbanspoon staff to fix the mess being created by Zomato. Years later and the app gets worse not better over time. I keep coming back and checking it out hoping it will get better. Time to just give up. Zomato is not a good app. Adding restaurants from app is difficult and therefore new restaurants don’t show up for months if they do at all. Defaults restaurant list by popularity no distance so often it shows restaurants miles away from you and each other. Have to manually change it every time.

Read the one star reviews. I’m another urban spoon orphan who’s been hanging with this crap app for years, hoping the current devs will address the issues. Unfortunately it looks like they’ve got one person on it part time. Same complaints as any other recent one star reviews. If you look at those, you can see the developer asking for the reviewer to email them which seems a bit absurd since all the information is right here in the reviews really. – Respond faster when users try to add new restaurants (I’ve got 5 that have been sitting for months) – bring back the shake random slot machine type thing - Bring back the urban spoon filtering options of the way they were before

Almost too cluttered! It's hard to use it in a small handheld screen. Simplify abd clean it!!. You've jammed too many things! Make finding the dish, location, price, and ratings easier and get rid of all the fancy discounting façade! It's confusing and one never knows what the final bill will be when making choices. Also, add GST, delivery etc (estimated) into the price listed so when one is making a choice the price one sees is the final price!

Good app but it’s always room for improvement!. I think this app could use a good refresh. Make it to where you can upload small clips or video form the restaurants you visit. Also have it to where they could interact with the owners and chefs. That would be really cool. You could have your own good emoji strictly for the app. Plus a Zomato private event for the top food experts in the city. This would be a way for the company to display new features while socializing food critics and restaurants owners. This can push the app and food culture at the same time.

Lack of customer service. 1. Not having a customer service to chat with is a huge problem. I find myself preferring other platforms aloud to this one singular reason. 2. Too many promotions are on at once on the main page how we when I go to check out they don’t seem to apply. It’s misleading and confusing. 3. Many resto are not covered by Zomato in our area however Talabat and Uber eats cover it so again we find we use other apps more now a days.

Worst customer experience. Making a world class app or having every freakin restaurant on your list doesn’t make you a legitimate service provider. This is my second time that I ordered from zomato and the experience is the same i.e. pathetic. It has been more than 30 mins of delay and still there is no trace of my order. My guests are waiting which is very disappointing. I’ll make sure that I do not come back to zomato and also warn my dear ones of the service that I witnessed. :-(

Does what it promises. I have never had problems with the app or the service provides by Zomato. Their UI is superior than any other app and they have a ton of restaurants that other apps don’t. I appreciate they also get the smaller cafes scattered around the country which makes ordering for a cheap and light meal easier than always spending the big bucks. Their customer service is always great. The reps are polite, quick to work on your issues and they don’t sound like a bot.

Great app. I always use zomato to find out restaurants in my area or anywhere else. It is best app to find restaurants. Ordering on the app is easy. However I am not happy with the change on redemption policy. Earlier you could use as many zomatoes but now only two at one table irrespective of the number of people. Zomato did not even inform its gold members about this change which shows that management is dishonest. They are afraid that they will loose members. I will not renew my membership anymore. I would rather restart the entertainer. At least they inform their users in advance about any changes they intend to make.

Reaching your place. Every time I place an order it says ‘ Reaching your place’ even though the driver is 30 min away. It’s miss leading. I take money, my phone, wear a mask, wear a jkt in winter, lock the door, press the elavator and go down and stand and the app still says reaching your place. I wait in a hot weather and disappointedly come up. After some time driver calls he is downstairs. I have to take money, phone and wear a mask again and a jkt in winter and lick my door again, press the elavator again, go down again in the burning sun. Some time app shows arrival time. Sometimes it doesn’t. Wish it doesn’t mislead us. App should make our life easy not hard

Thieves! Crooks!. I have used the Zomato App on numerous occasions to order food. I am a Physician from USA & I frequently order food thru Apps whenever I am in India. This time the guy delivered the package but without the bread. I called the delivery guy. Initially he tried blaming me saying that it’s been a long while since he delivered. When I countered, he then blamed the restaurant. Finally asked me to chat with Zomato. Zomato kept sending me generic messages that they are looking into it. They r calling the restaurant & they are not picking up. Then after 20 mins of stalling, they finally send a generic message “ I do understand your situation and i would love to inform you that we always want to deliver the food on time but there are some uncertain cases where we fail to deliver on time but we assure you that we will take care of the thing in future and you'll not face this issue again” I reminded them forget in time, I didn’t get my stuff at all. This is what the rep wrote in the chat after 5 more mins “ I have shared your feedback with the restaurant owner, now you will not face any such problem in the future”. Crooks, cheats!

I rate five star with request to improve few things. I am not a big fan of online delivery but became a kind of a zomato fan. I would love to request some improvements that mainly should come from restaurant. I fail to understand what kind of food I am going to receive when not much of a description written along with menu item name. Description and proper picture (genuine one) would add a real value that customers can rely on and can make better choice to their liking. Thanks.

My favorite app!. I don’t really like the idea of calling, waiting, and talking over the phone. However i am always hungry and need to order food. How to do it without having to go through the worst process in life? One app! ZOMATO! zomato has made my busy days simple. with one click i can order my favorite dishes from a wide list of restaurants and receive my order on time! Using the app allows me to customize my orders and select all the details and items i want to add or remove. I’m loving it!

Zomato help center guy is a cheater. My name is Kisan and I always order from zomato, even same Restaurant and never had problem for being delivered but today I order from Apple Inn rest and the guy told me It was out of his range than I told the delivery guy that its okey, then cancel it because yesterday I order from the same restaurant and didn’t have any problem so I thought everything was but I was wrong. From the Zomato service center gave me a call and explain me about their situation and he put me a PENALTY that I’m not supposed to have. So now I can’t order from my phone. That’s really messed up how disrespectful was that because it’s not my fault that on my app is showing me restaurant that I can order. So what’s the problem please people be careful with zomato people

Better to go with gold membership. A very convenient app that allows to order delivery food within a few minutes - all you need is your mobile phone with credit card information. With gold membership subscription, you can also get a 1+1 deal. Their customer service is apt and responsive if you get stuck with some features of apps or if you would like to ask them how things work. If they could expand partner restaurants, more people would very likely join in.

Just Kill The App In The USA If You Won’t Support It. I, and many other U.S. users have been VERY critical of Zomato since they bought out the once great Urban Spoon app. After years of complaining they finally acknowledged that they have no U.S. office. All the talk of hiring after the takeover never materialized and they fired all the Urban Spoon staff. I have no idea why they keep the U.S. app live unless they are trying to sell it. It better happen soon or it will be worthless as all the information is already outdated as they refuse to add new restaurants and rarely update existing ones. If you’ve been emailing them with no response message them on Facebook. Just know you’ll be talking with the office in India. (That’s were the positive reviews come from)

The worst food delivery application and service. This application has the worst service, food service and customer service. The are extremely rude and the food is always way below standards. Delivery always late and food arrives cold or spoiled. The customer service representative don’t assist or accommodate the customers and are just ready to argue. I strongly recommend not using this application ever. There better options for food delivery.

Best Human ever met - Prasanna from Nagpur. I have used multiple food delivery services in India and USA. But never met a better human being than Prasanna from Zomato Nagpur. The food is delivered with love and taste best when delivered by Prasanna. His love for street animals is simply greatest. For every tip he receives he spend it on treating street animals and feeding them during pandemic. Man with mission. He speaks passionately about his work. Hats off to Zomato to hire and retain such a great human being. Thank you Prasanna for your services with smile and service to animals. Thank you.

Good app. No live support.. The app itself is great apart from occasional glitches. Due to its popularity, there’s never a problem with unavailability of delivery personnel. The lack of live support is the only thing stopping me from rating this 5 stars. Also I’d love it if they allowed adding custom amount of tip above the standard categories they have and also allow modifying or incrementing the tip amount after delivery. Cause sometimes I want to tip someone after excellent delivery but I can only add tip while placing order which is a bummer.

Literally my go to App for food. The reason i like Zomato is that it has alot of information on it which is not available on other apps. And the interface is very user friendly. No matter what other apps come up i always end up going back to Zomato. They usually have discount codes which gets you a cheaper price of the same meal if ordered from the restaurant directly. They also add new restaurants when users tell them about them. The best!

Best Of The Best. I was surprises by the quality of food in the restaurant. For the whole period of time I spent in this amazing restaurant, I felt myself in Azerbaijan. People are very nice too. They were always available, helpful and smiling. It is the best Azerbaijani restaurant I have in Dubai and recommend it to everyone, who wants to taste authentic food from Azerbaijan, Moreover, prices are quite reasonable. Going to visit this place over and over and invite all my friends as well. Thank you for playing Azerbaijani songs all the time!

Great application. The application keeps on improving all the time and getting better at giving accurate information about restaurants, improving their delivery services and professionalism in handling customer care. I greatly advise it to future users as it simplifies the process of ordering food specially when ordering for a big group of people. I used it daily to order food at work and it’s been amazing. Big applaud for the developing team. You’re doing a great job. 👍🏼

Great for discovering places - not so good at directing deliveries. This is where I turn to when I want to search for new kinds of restaurants, or find some good deals. BIGGEST COMPLAINT: Marking your location with a pin on the map and giving specific directions is POINTLESS in Lebanon, where it seems the delivery joints don’t have access to the map. They will call you anyway to get directions, which, when you don’t speak Arabic and they don’t speak English, becomes extremely difficult; The map application is just pointless it seems.

Never advise to pay for Zomato treats !!!!. I subscribed Zomato treatment. But only for one month. However, it ducted me since that . Every month 15 aed ( around 5 dollars). The disappointed thing is I can’t find an option to remove it or the optionjust hides secretly. I sent email to feedup time to time once I receive deduction msg to remove my treatment. What I did is I enable all the notifications, then right away I receive email that I am no longer enable treats. You know inside notification, I only saw options like weekly news paper etc. At least Zomato has my details, if they see my complaints , at least one call to me to help me out. They don’t feel odd if someone time to time to raise the same issue. What I say is they don’t have supreme customer service .

Zomato is evolving. I have been using Zomato for years; kindda off/on relationship. Compared to other delivery apps I think it’s the best. Adding the valet delivery and the map is perfect. The estimated delivery time is not a spot on yet. For paying by card? I decided not to do so with any delivery services in UAE. I have one concern and that’s the rating of restaurants. Are you using algorithms or medians? I can see one bad review can damage the reputation of a restaurant; and most of these reviews are written by whining customers (not valid at all).

Good service. Zomato has been very user friendly for ordering for my parents is Bangalore. I live in the US and they accept US credit cards and make it super easy. It saves recently ordered items and also Restuarant's which is helpful. Also when the Restuarant's are open to delivery is shown . This helps with the time difference in US . They do Minimal Calling .. which is a convenience and delivery is efficient

Rude customer service agents. Zomato seriously needs to find well groomed customer service agents. Just now I spoke with a lady who was extremely rude and had zero etiquettes. She was yelling at me in the phone. In addition, she threatened me for cancelling COD service on my orders in future. I had simply requested for change of Rs 500 from a valet. In my previous orders, most valets have agreed to give change. But whatever may be the case, I, as a customer, need not have to deal with untrained, uneducated and extremely impolite staff.

Horrible customer care experience. Giving 1 star because I can’t give a review with 0 or negative star. I’d ordered 2 dishes with different prices (price difference of 65 rs) and got the same set of items and same quantity for both. On asking for resolution, they refused. I had to talk with multiple customer care reps and still there was no resolution whatsoever. Very very poor and bad experience. Never gonna use this app again.

Zomato misses the point and I miss Urban Spoon. I tried every way I know to pick a town and request options in that town, in this case, Yukon, OK. Zomato kept showing me options in Oklahoma City and just giving me a few categories from which to pick. I never could coerce this app into offering any dining options in Yukon. I know Zomato bought out UrbanSpoon, and I would in general agree the more successful business use its business practices rather than the practices of the one that went by the wayside, but UrbanSpoon let me find cuisines I liked in the towns I requested in the price range I needed. I also miss the fun of the ‘spin’! Please, make this app better. Maybe even as good as Urban Spoon was.

Awesome service. Happy to have zomato service in my home city to enjoy every happiness and occasion by ordering the food with paying less price and good discounts. Most amazing thing is the delivery part always gets my food delivery less than expected time. It is the awesome gate way who ever lives in out of country can surprise their family with ordering the food online as they accept international card too without paying extra charges. Thanks a lot guys.. keep it up!

Terribly inefficient.. My order was placed at 8:01. Half an hour later still no driver was assigned. Contacted their chat support for assistance who said that a request has been sent to assign a driver for my order. An hour and a half later, still no progress. My irder was still waiting to be picked up by a driver. Instructed the chat support to cancel my order many times, but refused. Just kept on apologizing. And “as a token apology” offered an 18.5 aed discount. Well, its an insult to a customer. Our wasted time is invaluable. You cannot repay it with that meager amount. Your apologies are not edible. And you can keep your 18 dirhams discount and stick it up your terribly inefficient system 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Missing Biriyani, no one seems responsible!. I ordered 2 Grill, 2 rumali, 1 Biriyani and 1 chicken 65 from Shah Ghouse Kondapur. Parcel was delivered on time. Biriyani was missing. Within 3 minutes I called the delivery guy, he said he will get back in 30 minutes, I called Zomato support, they said restaurant is not answering, I waited more than 1 hr and chatted again. The resolution is that restaurant told the delivery guy that they put everything in parcel and delivery guy says he gave us the parcel he got! So my question is where is my Biriyani? And who is actually responsible for this miss? Very very disappointing. I lost my money and time calling people and hear that all of them did their duty! Disgusting customer care! Pathetic company! I won’t use this App again. Whoever cheated me - May God Bless you!

Buggy. This app is intuitive in its organization but was very buggy this evening. It froze 3-4 times between the steps for payment. As I had made a fairly large order, I was terrified when I closed out the app to see if that might solve the problem. When I reopened the app, thankfully, my order had been saved in the cart. Whew! Narrowly averted a complete heart attack. Though frustrating, it finally allowed me to place the order. The best part of this app is the ability to track the preparation and delivery process. Please give this app a good check-up so I can give it the 5 stars it deserves.

Very unprofessional and sarcastic Staff. Unfortunately i regret listening to my friend and order from Zomato. When Chatting with their customer service Staff about my order and experience I found out that i was chatting with a sarcastic educator who was teaching me to read terms and condition instead of being a good listener. He was chatting with me and calling me by my name without using Sir or Mr. as a matter of respect yet he was writing to me some sentences and asking me to ignore his last message when i was highlighting that this is unprofessional. I had to end the chat to avoid wasting my time and energy dealing with u professionals that were not trained on listening to customer s rather than thinking of what to answer which is always irrelevant. What a shame

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Zomato: Food Delivery & Dining 17.54.1 Tips, Tricks, Cheats and Rules

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Zomato: Food Delivery & Dining 17.54.1 Apps Screenshots & Images

Zomato: Food Delivery & Dining iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 17.54.1
Play Store com.zomato.zomato
Compatibility iOS 15.0 or later

Zomato: Food Delivery & Dining (Versiyon 17.54.1) Install & Download

The application Zomato: Food Delivery & Dining was published in the category Food & Drink on 24 May 2011, Tuesday and was developed by Zomato Media Pvt. Ltd. [Developer ID: 434613899]. This program file size is 158.1 MB. This app has been rated by 96,394 users and has a rating of 4.6 out of 5. Zomato: Food Delivery & Dining - Food & Drink app posted on 16 February 2024, Friday current version is 17.54.1 and works well on iOS 15.0 and higher versions. Google Play ID: com.zomato.zomato. Languages supported by the app:

CS EN HI ID IT PL PT SK ES TR Download & Install Now!
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Hyperpure Reviews 5 5 Free
Zomato: Food Delivery & Dining App Customer Service, Editor Notes:

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Find on this site the customer service details of Zomato: Food Delivery & Dining. Besides contact details, the page also offers a brief overview of the digital toy company.

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