My Epic: Skiing & Snowboarding App Reviews

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Only works with some resorts, GPS always on. While this is an OK, app, it has many deficiencies and issues. Number 1 issue — it wants to track you on and OFF the slopes. There is no need for that and it’s a massive invasion of privacy. Issue #2, it only works tracking your skiing at some of Vail’s properties, typically the larger ones, definitely not the smaller mid-Atlantic areas. Issue #3, it lacks complete information regarding ski areas, i.e. - vertical drop. This is often the typical measure to compare areas. You need to use other apps or websites to find this basic info. What it does well is as most areas it will show an interactive map that show which lifts and slips are open/closed. It does an OK job giving current conditions, though not great and often incomplete. When many of these ski areas were independent, you would have a personalized reports on what to expect from the day’s conditions.

Doesn’t track all your runs. I like that they finally fixed the tracking or at least that’s what they say. If you haven’t experienced this app yet, they make you “always allow location”. They then tell you that it will stop tracking you once you leave the mountain. Apple then notifies you that they are still tracking you three days later and ask if you want to disable location. Why can’t it use the “allow location when using this app” like every other app that tracks? They just updated to fix this problem, so I will see this weekend when I try it again. The biggest problem is that it doesn’t track your runs accurately. It had problems last year with using the RF readers at the lifts, but now that it has the GPS (that you have to set at always locate) and it misses more runs than before. I use a second app that tracks my runs exactly every time I use it. The Epic Mix app misses more than 50% of my runs. I have no reason to use an app that doesn’t do one of the simple things it was designed to do.

App Doesn’t work. I have been working with the Vail IT team for over a week as my EpicMix app doesn’t work. I take them at their word that they are working it as it worked for one fleeting moment on my phone but not my ipad … now nothing. I have suggested on several occasions that we get on the phone to ensure it is not user error on either side … but they have not agreed to do so! I am now thinking that there is a linkage issue with my account on their side. Respectfully out of patience!

Wasted opportunity. 1 star but not from hate on Vail. The old app was bad what worked with what it was supposed to do in its base function. So far, the app has not tracked, not recorded, missed many days, lifts, shows old images on the mountain cams, collapses throughout the day with errors, lift line times? Yeah right. None of it is functioning properly including the “scan from phone.” Vail has the money to do it right but hey, screw the app and make the lifts better. Park city is dying. Lifts break down and stop all the time. It’s outdated and now unsafe. Make some investments and you’ll see profits and less hate from the locals. Maybe other vail resorts are different, but I have a feeling that I’m not the only lover of the sport that feels the pain.

Less functional and blocks run-trackin the RFID pass,. I can’t even begin to imagine who thought it was a good idea to BLOCK tracking your RFID pass when discovering the app active. Yep, I’ve now got two ski days showing 0 runs because I had the app open on my phone. When I made sure to close out the app, the same pass in exactly the same place was recorded fine, so clearly some rocket scientist at Vail decided to NOT record lift trips made when they detect your pass in the app. Way to make me uninstall what used to be a fairly useful app on the mountain. I get that some people want to run down their phone battery by GPS tracking on the phone but it shouldn’t be a difficult programming change to make those stats override the lift tracking IFF the user is doing so. For folks NOT using in-app GPS tracking just report the lift data!

Too much and yet too little. This redesigned Epic app is a disappointment. The old app had a much more intuitive interface, allowed me to access mountain trail maps more quickly (with a rapid download of latest map data and wait times), and was far more reliable in tracking my skiing statistics. Today I turned on GPS tracking (after checking to see if the new app would automatically log my lift ride - it didn’t so I lost my first two lifts) and at the end of the day I had amassed about 9,000 vertical feet - with just ONE lift (the aged E Chair at Breckenridge between Peaks 8 & 9). So despite the developers’ best attempts to cram everything possible into this app (my pass and my stats and mountain alerts and my account status and chat and so on) they fail to do the basic needs very well. Try again, Vail Resorts.

Horrible for the new season. First things first. Great you can use your phone as your pass (virtual 🙌🏼). However, the tracking for this season is gar-bage (that’s French for garbage). Did this app change to cater to those who only ski for dining and drinks?? What happened to all the features that actually matter? Where is the snow stake for Breck? Their camera is stuck on Peak 7 since August. 1. Why can you no longer see what runs you completed? There used to be a map that showed which runs you went down during the day. Not so much anymore. 2. Not only that (maybe it’s a glitch and needs an update), but there is no tracking of which lifts you rode as well. Yes the vertical feet/distance is there, but that’s based off your own phones GPS tracking. I’ve skied four times since opening day and no lifts have tallied. 3. If you ski more than one resort in one day (I skied three in one {Vail, Keystone, Breck}) the app only recognizes the first resort you did that day and tallies the rest of the stats to that resort. Kinda lame. Is this app built for those who skiing once a year, or those who take it seriously? Can we outsource the developing to say China or India? I’m sure they would create a better product. #disappointed

Needs better tracking.. Using most recent update, did not show a timer when tracking my skiing. It also would randomly stop GPS tracking ( seems to be worse if taking pictures but will also stop even if phone left alone). It is neat to see linear feet skiied and I always loved seeing my past history over the years. Maybe add not only a lift report but a slopeside restaurant report at least of operational status (full, grab-n-go, closed) with a goal eventually of showing wait times.

Older version was FAR superior. I was incredibly disappointed to open the app this year and discover that the badges were gone! It used to be a blast trying the different challenges and comparing notes with family at the end of the day. Also gone are the ability to link and share with your group members. I liked that it stored the photos from past seasons taken by the photographers stationed on the slopes… those are all gone too. The map constantly snaps back to your current position, which is annoying when you are at Peak 10 at Breck trying to scroll over and plan a route to Peak 7. You can’t take your finger off the screen or it puts you back over at 10. This version is just plain boring. Bring back the badges!!!!

Electronic tickets are a poor customer experience. The move to electronic tickets may have sounded nice in the Vail offices, however the reality is it is extremely unreliable and therefore creates a poor customer experience. We found that without an internet connection the pass would not work, being an international visitor this was an issue as we did not have roaming. Second, the app of course relies on a working phone, but if you have any experience using a phone in extreme cold, you’ll know that a phone battery can die quickly in the cold. In that situation the Bluetooth low energy pass did not work as they advertise. I understand and support the desire to reduce environmental impact, but it should not come at the expense of customer experience. This feature reveals how disconnected Vail is from their customers.

Please update your app⛷. Please update your app. I check it every morning to ski where the best place to ski is. For the last three days Attitash has falsified there lift status. Bear peak has been closed and the slow triple was the only lift running…on a powder day no less (2/4/22). If the lifts are closed and you have limited terrain please say so. I feel like it’s a waste of gas and time to go stand in line and wait for a 16 minute plus lift ride to the summit. Also, if you intend to lie about lift and trail status please don’t post a safety warning on your app about ducking ropes to ski terrain that should be open. No secrets??? Are you kidding me there was so much closed powder on Friday 2/4/22 it was embarrassing. Please just be honest and if your not, please don’t threaten to pull passes for ducking ropes when it’s your fault the lifts and terrain aren’t open. I love Attitash, but each and every day so far this it has been a disappoint.

New version stinks - lost all my old data!. Arrived in Vail for a few days of spring skiing after missing last year due to the pandemic. My kids were stoked to add vertical feet and new pins to their accounts, plus try out the GPS in the new app. But the new app doesn’t have any of our old data (yes, we used the same login) and the new app tracked me for the first half of the first day and then stopped tracking. I called the service number and after the first operator hung up on me, the second said she could only set up a new account. She could not get the old data and our current lift passes/runs/lifts etc to combine in one account. She also could not explain why the app only tracked for the first half of the first day. Worthless app. Useless customer service. Total disappointment.

Works as advertised (sort of). I’ll start with the positives, the app holds a lot of important information to plan your day on the slopes. It gives you everything from terrain and lift status to mountain cameras if available. The app shows your existing passes and can scan in your pocket (I don’t know about epic day passes attached to the account). Time for the cons, the main advantage of this app was to not need a physical pass, just for it to scan in your pocket, but there are limits. These limits consist of the app having to be pulled up before you lock your screen and, probably my least favorite, you have to keep your screen facing out in your pocket. The reason I don’t like this is because, if I fall, my screen is protected by my leg. Also I noticed the app is not a fan of MagSafe wallets for scanning the passes. Another small thing is that nothing is really in the app outside the core features. For example, if you need to make an account edit the app pulls up a web browser with in the app for you to do so, same with the “need help” section, and buddy passes. Overall the app is decent and comes in handy when I don’t have my physical pass. In my opinion the physical cards scan easier.

Consider switching to ikon. Frustrating….. GPS tracking doesn’t work. I’ve rode 4 days so far and used the tracking feature. During my day, it shows the GPS is actively tracking but when I click ‘End Tracking’ the app doesn’t record the day. I tried everything to fix the issue on my own: restarting/reinstalling/ turning off and turning back on and nothing works. After my 3rd day of riding and unsuccessfully tracking days I called customer service and what a joke that was! They told me there was a glitch, they fixed the glitch and the tracking should work now. Today was my 4th day and the issue still exists. I called and they told me the same thing today. They supposedly fixed it but I have my doubts. I feel like the app keeps getting worse and worse every season. Using a phone as a pass sounds like a good idea but not when there are so many glitches. There are many other features I don’t like about the app… might switch to ikon next season.

New design is terrible. The new app design looks cool, but functionality was removed as compared to the old app. The worst omission is the trail open/closed layer for the resort maps. This has been replaced with a “groomed” layer which you can barely see. I believe this was done as a cost saving measure (so staff didn’t have to update open/closed status all the time), to purposely deceive guests on the condition of the trails (everything is “groomed” status so you can’t complain), and to avoid accountability (if we never said it was open, then you can’t complain if it’s closed when you show up). It makes no sense to remove features other then to purposely deceive your guests. I will be reconsidering my epic pass purchase next year.

Privacy a concern. The app still rarely works when Wi-Fi is enabled on your phone. If you want the app to function well, use it with Wi-Fi off. More importantly, precision location-tracking never turns off. It is supposed to turn itself off automatically when you leave the boundaries of the mountain. If you forget to check this, the app will map you to your apres ski area, your home, and your drive to wherever else you go - until you change the app’s location tracking settings. This is an awful violation of privacy and it needs to be fixed. (Apple should remove this app from the App Store until this is fixed.) In addition, it completely screws up your stats for that day. I did not ski 900,000+ feet, nor was I on the mountain for 30+ hours.

Great when it works; but frequent episodes when it doesn’t. At my local Vail hill Stevens Pass - seems like more than adequate cellular data signal. Yet the Epic app frequently doesn’t load any content. In contrast, other skiing and sport apps I have work fine. This leads to the inconvenience at food services, when I can’t use the app to pull up my Epic card, for the discount that goes with all mountain Epic Pass. Argh. At a minimum, the app should buffer a static view of the user pass, so this problem does not occur. About to got to Whistler for a week. Hopefully it will be more reliable there, where supposedly the app will pass credential to the lift gates…

Feature deleted. The addition of the ability to use your Lyft pass on your phone is a nice one. It was pretty bad to be in the lift line and not be able to go up because you forgot your pass in the room. However, in previous versions of this app, each lift would give you the amount of vertical feet, that you rode. That is no longer available, and all of the signs at the lifts have been removed. You can now only see your total vertical feet in the app. Although it is not a necessity, this was a nice feature. I don’t understand why it was removed. is there any way you could bring that back?

Please add Open Trails filter to the map - update 2/1 they did it!. Update 2/1 - I now give this 5 stars! They updated the app and it’s glorious now. For a family, having the show open trails toggle on the map is so important and I’m glad they updated the app. Thank you developers! Old review: The old app had the ability to only show the open trails on the map. This feature was removed for some reason. Please add the ‘show open trail’ toggle back to the map and I’ll definitely change my review and give this app a much higher score. In my view this is the only deficiency with the new app, but enough of a miss to warrant dropping 3 stars.

Shows information that is not true. Not sure if it is a Northstar issue, but the information shown is incorrect. For example, lift line times, dining options are incorrect. Yesterday it did not track even though I had the GPS tracking on, today it did. The skilifts taken are not tracked at all like it would do in previous years. The thing that does work well is the scanning of the ski pad. What would be great to have is the option to order food through the app in Zephyr lodge for example. Now it is separate and you have to add your ski pads and payment option manually. I rather go back to the old app with proper tracking, so much more fun than just seeing vertical distance if it is working.

What Happened To Past Features. So I’ve had EPIC for a while now, 5+ years and had the ability to experience the old app before the new My EPIC with pass capabilities. All in all, there are a lot of issues with it and everyone else has stated those in their reviews and I just hope Vail Resorts actually pays attention to the reviews but anyways, I have one major concern that is actually worth me taking time to write a review which I very rarely do. I’m in IT so I understand the coding responsibilities and difficulties of changing an app around and altering it; however, why were features taken away? For example, an amazing feature that was extremely useful on the old epic app with the map was it would show, if you wanted, the only slopes that are open. That’s the most helpful idea when you’re going to a new ski resort with hundreds of runs that you never been to and trying to learn what is open and what isn’t. Now all we have is a list with no visual view. These are the things that even in IT don’t require much effort but instead are oversight as it was already implemented well in a past app version. Lots of improvements need to happen with My EPIC to even be close to other winter sport recording apps but simple features that used to be on the old version should’ve never left. Please include it back in your new map so we can see what trails are open visually.

Compared to Ikon this App is Terrible. Just got done skiing for two days using the My Epic App. Recorded both days day one recorded zero data, tallied a total of 2 lifts and 1904 ft in vertical on day 2. My wife who was skiing with me and used the same tracking feature tallied 9 lifts and 13,000 feet of vertical day one and 8 lifts and 10,000 feet the second day. We know that’s not right either since we noticed that after a break for lunch it didn’t log any more stats. Would love to a be able to tell where I’m located on the actual mountain. It’s supposedly collecting my GPS information, so shouldn’t be much to translate that to the map.

Stone Age. So you're telling me that after 16 years of apps being developed This is what the wealthiest ski resort company in the world has to offer? Incredibly clumsy to navigate, no good info easily found or found at all. -Trail map is just a zoomed in photo, can't interact with it other than changing what is on the photo. -Weather is okay but nothing special. -dinning. Like what am I even looking at? You click on something and you get a broken trail map experience again. -mountain cams...... they might be good if they opened to look at them but nothing works on the app. Better off going to the website. -My states.....devs, just look at any running or fitness app and you'll see good examples of how to display and interact with data is a useful way. Someone help the developers of this app. Please!

Terrible update. This app is update is terrible. If you updated to the mobile pass you have to manually start tracking to get your statistics. The old version automatically captures the statistics. The mobile pass has a different number than your card pass. They should be the same. You can no longer add missing lifts and this app almost always misses lifts. Once you have gone to the mobile pass you can’t go back to the old version that was better. When I used Strava and this app the Epic app was always lower than Strava and someone who was using the older version of this app. It is harder to determine groomed hills. I ended up searching. It is too hard to read a map while on the slopes. I wish I never updated to the mobile pass and just used the old version.

New app is an epic fail. I use the new epic app at heavenly resort yesterday and today and the app failed to record most if not all information of my skiing. Saturday, December 9 it only recorded that I entered the mountain and had trackable elevation of about 6500 feet. On Sunday, December 10. The tram operator scanned me, called out my name yet it never recorded in the database as ever being on the mountain. The app says I had over 9000 of elevation for Sunday, but it is nowhere reflected for the day. For both days, there was no lift information, lift counts, detailed mapped GPS information. I was using an iPhone 13+ I had GPS tracking turned on within the epic app. Using my old manual, Chip encoded pass as far better than this app. Again, epic failure.

Track My Stats Not Working. Not certain of the purpose of this app anymore. I would not recommend it for tracking your day there are better options. The webcams are better on the website even though they are typically not pointed any where useful. Track my app worked when I was at Keystone on November 11, I had my pass also. Last season I only had issues with the Peru lift not being counted. So far after 2 days in December I have zero tracking both days I used the app only. I miss the badges and after having fiend my friends last season I really miss it this season. I’m not sure how this app is rated so highly and seems to be getting worse every update.

Pass works!! But tracking?! No way Jose…. Wanted to like it but 6 days into the season and the tracking ability is lost. I’ve tracked my stats with prior versions for several years. Flawless. But this “new and improved” Vail brought market is flaky as can be for any ski stats. Sad about that since my prior history continuity is worthless for this season. And I’ve tried to make to work 6 days now. Just stops tracking. And restarts randomly. It’s a mess. The other features for the different resorts for planning is convenient but all that is on the web so can’t see the plus side of this new variant.

Awful. I never ever review apps but this one deserves its own novel of problems. Aside from everyone else’s complaints about the UI and accessibility, the app is generally broken where maps don’t show up, lifts aren’t displayed, and crashes happen constantly. The funniest part is several of their trail maps are wrong! For example the Breck map is actually missing the 5 chair which is one of the longest chairs on the mountain! Cmon Vail. Edit: as if they couldn’t make things worse they replace the trail map system with a FAR WORSE map!! Now it doesn’t update on its own, you can’t zoom out, and it doesn’t show lift line waits! How do you upgrade a system and make it so much worse?

Go back to the basics because this app is GARBAGE!. This app is TERRIBLE! It features are never updated! It will say there is a 5 min line to get on a lift when in reality it is 30-45min. The weather is also never updated and only forecasts a day or two out. Even after a pow day it will say 2” when in reality that was from two days ago and really they have 8”. The grooming reports are also inconsistent. Please go back to using a website or even a phone call where you can listen to a recording of a weather report in the morning. Or for god sake at least give an update to a third party forecaster like OpenSnow so the conditions are available. Vail you have ruined every mountain that you have taken over. Time to boycott everyone! 1.5 Billion dollars on hand and a 76% increase in pass sales, yet you can’t give us a simple condition report or even open your lifts. FIGURE IT OUT!

Very bad launch for the new app, stay away. First of all, the scan feature never worked for me and I had to go get a physical pass printed. Unfortunate although honestly I prefer it anyway. The issue is if I don’t fully close the app the ticket scanners think it’s active. Makes it so I never open the app throughout the day anymore so my physical pass works. Also, they got rid of lift time estimates and more importantly you can’t even see what trails are open on the map. Lift time is whatever but I basically have no idea what’s open while looking at the map. There is no way filter closed runs, just closed lifts which is insane. Until things are fixed I’ll keep using a pdf of the resort map and tracking using one one of the decent tracking apps

Still buggy and unreliable. Last year’s version of the app would tell you your total vertical was whatever the vertical of all the lifts you took. At Heavenly most trail access is after you take the gondola from S Lake Tahoe and you can’t ski down to the bottom so your vert total was inflated by > 2000 ft. This year they finally added GPS tracking but it’s buggy. I just finished a day at Heavenly and the app utterly failed to track anything. Fortunately I also had my Ski Tracks tracker running so I know what I did. (And btw that shows the problem wasn’t the gps unit in my iPhone.) And the app doesn’t let you see your running total so there’s no way to know it’s not working until you stop tracking at the end of the day and it says it didn’t get any gps data! So far this year the app worked 3 days at Northstar but bonked one day at Heavenly. All in all, the Epic App remains a frustrating, amateurish app.

Trash app. I don’t know how this app has such a high rating. The amount of times I’ve had to delete it and re-download due to it getting stuck with a never ending “loading” circle is in the double digits. The design never works as it should and always has text issues or overlapping images. It doesn’t track like it’s supposed to. There were several times I was on the mountain all day long and it would say I did 2 runs for 1500 feet. Lift line estimates were never accurate, and half the time wouldn’t show at all. This app is nothing but a data miner for Vail and has a design and execution that it feels like a 5 year old put it together. If the Ikon app is a 10, this app would be a 2. The only reason it would be above 1 is bc it does tell you how many runs/lifts are open, but I’m sure that information isn’t accurate either.

What happened to open trails on maps?. I like the functionality to use my phone in place of a pass, but…. The most important part of this app for me has always been to easily identify open trails on the map. Precious editions made it easy. You can still ID open lifts, but PLEASE give us back the ability to sort on the map and only show open trails. Right now the only way to do it is look at a list, that does not group trails geographically and the. Go back to the map and hunt them down. TERRIBLE!! Especially when it worked so well before. Please give us back this functionality! Can help keep us from accidentally wandering into a place where the only way down is beyond our skill level.

This app has gone backwards. A few years back this app was miles ahead of what it is now. You can no longer see what trails are open on the interactive map (why would you remove the most important feature?), the trail names are often hidden or missing no matter how you zoom making the map essentially useless, and your location in space is often not even close to the trail you are on regardless of how many times you restart your phone or app or reinstall the app. Tracking is pitiful and way behind the ikon pass - even the ikon pass gives a list of all of the trails you took that day and the number of times each trail was skied. I have a hard time believing that the Epic Pass app is listening to its customers feedback when it is actively getting worse.

Bad app, no customer service. This app would in theory be really cool if it worked to do what it claims to be able to do. I have tried logging out and logging back in, deleting and Re downloading the app, and resetting my phone and it still never stops the infinite loading screen while I’m trying to see my stats, or track my day. The most frustrating part is the lack of any recommended troubleshooting or customer service whatsoever, as the help center links just take you to their FAQs as does the “app support” link on the App Store. It seems like if I wanted to get anywhere with this I would have to call one of the contact phone numbers, but I feel like it’s unlikely that that will get me anywhere. I really just hope they patch this super buggy app soon so that I can start tracking my days without having to get another additional app to do so. The only reason I gave two stars and not one is because sometimes the maps work well.

Room for Improvement. Update: It looks like the location of the Hidden Valley resort h as been corrected in the app. However, you still cannot start using the app until you pick/favorite your local resort…too bad my local Vail-owned Resorts are still notably absent. I’m a bit baffled as to why the developers made a deliberate decision to exclude these resorts. Though it looks to have a lot of functionality, several faults stick out to me when using this app. First of all, you have to favorite a resort before you can even access the rest of the capabilities of the app. I would happily do so; however; Seven Springs, Hidden Valley (PA), and Laurel Mountain are absent from the app despite them having been purchased by Vail and included on their website as included in the Epic Pass. That brings up another quirk…Hidden Valley is showing as 70 miles away from me which would be accurate if it was the Hidden Valley resort in PA, but when you select the resort it is clearly Hidden Valley MO. Lastly, the interactive trail maps are missing trail and lift names.

Tracking not accurate. I’ve had several occasions this season where it missed tracking of lifts ridden for several hours. Seems that using Bluetooth for pass scanning creates issues, as does searching for types of runs with resort view. It’s too bad because I liked seeing what I did that day, but I can see that data is often missing. So it’s basically good for counting total days on the mountain, since even the map feature is kinda scetchy and doesn’t provide all the trail names… also, there is no way this app is rated a 4.6 out of 5. I looked at the last 50+ reviews and they were mostly 1 or 2 star reviews. They ought to have a App Store feature that shows shorter rating timeframes, like last 10 days or last 30 days. That would give a true rating of app based on recent changes, along with the overall rating that they have.

Doesn’t work very well. The My Epic app was changed this year to use as a lift ticket and to track the number of runs and feet undertaken in a ski day. The app does a fairly decent job acting as a lift ticket, although sometimes it isn’t picked up by the scanner. It also drains a substantial amount of battery power. Moreover, the tracking functions of the app do not work at all most of the time. I skied 12 days this month and over 60% of the time the tracking function did not work at all and essentially stated I didn’t do any runs those days. And even when it did work, it was inaccurate.. Vail should have left the pre existing tracking mechanism alone as it was automatic, and fairly dependable.

Worse than the old app. The old EpicMix app, while limited, was effective at tracking mountain stats. It was limited to just lift scans, but those seemed accurate enough and there was an ability to go in afterwards and edit if it missed a scan for some reason. The new app seems at first glance to offer that and more, including GPS tracking for more accurate positional information. In practice, it’s worse. It still relies on lift scans for your “vertical” stat, and only shows “distance” for GPS. As resorts move towards mobile passes, this hybrid approach means your stats are inconsistent and there doesn’t appear to be any effort to combine lift+gps to give an accurate set of data. In comparison to the Ikon app, Vail’s only direct competition, this app lacks in nearly every way. There’s no way to see where your friends are on the mountain, no ability to see which runs you skied, and the few metrics it attempts to provide are often wrong due to their poor use of data sources. With the resources at Vail’s disposal, there is no excuse for this app to be anything but the gold standard.

Need to be able to turn mobile pass off. The mobile pass is a great idea. However the app almost forces you down a path that turns the mobile pass on. Without reading the FAQs it’s not obvious that you shouldn’t have the mobile pass turned on and have your physical pass with you as it confuses the scanners. I did not want to turn Bluetooth off as I have others devices that use it. Really need an obvious way to turn mobile pass off from within the app. I ended up going into settings and prevented the app from using Bluetooth.

Moving Backwards…. Hi Gabg, there are two components of the new app that I really terrible as follows: 1. And the old app used to be able to click on each mountain cam and then turn your phone horizontally so that I could see the camera full screen which was really cool. I think they should be a relatively easy fix, I’m begging you to institute this fixed so that I can click on each mountain camera and see it full screen. This is really important in terms of making my decision about which resort to go to. 2. The other big miss on this updated version is that on my iPhone 12, I can’t turn my phone horizontally and see the entire resort map. Again, they should be a relatively easy fix. Just give people the ability to zoom in and out of the map. I can zoom out but as soon as I let my fingers go it just reverts back to zoom to fit height of iPhone screen. Just started using it, so far those are my only two complaints, but they are big ones for sure.

Need work before it is worth using. One of the most useful features of the old app that I fully expected to be brought over was the ability on the trail map to filter which trails are open. By removing this feature navigating a resort in the early season when many runs are not open yet is much more challenging. Additionally the map even shows closed runs as groomed (obviously it can’t be since it’s closed) which makes me think that later in the season we will find ourselves on a run we thought was freshly groomed when in reality it was groomed many days prior. Vail Fix the app as a paper trail map is currently more useful to me during a ski day.

Bad links - confusing site. The site kept kicking me out saying error adding skiers to pass. So they give a phone number to call. Ends in 0063. You call them and they give you a number to call ending in 0033. Been on hold here forever - giving me time to write this review. There’s more. If you’ve changed your e-mail, need to go through voice help - no help on site. (That was my first 30 minute hold). Then when I went to add rentals, it tells me to log in - after I placed the order, to receive 10% off - A LITTLE LATE! I’m not a hater - in fact love EpicMix. Love the app, the ski tracking, the site is so comprehensive and cool, I feel bad not giving these guys 5 stars and great reviews. Just having a terrible time getting set up. Ugh!

Worse every year. I’ve been using this app for 4 years. I’d like to say it’s worse every year and they literally removed every feature that I liked. 4 years ago, the map is not very good. but they have badges to collect and some challenges to complete. it also showed every lift you took. who don’t like badges? for example, miles per day, or lifts in lifetime. They removed the feature and there’s no way to retrieve those info. then they replaced the tracking with the basic simple vertical feet. it’s not that useful for a single day. but I get used to it and found it useful to summarize the season. BOOM! it’s gone this year. and actually the entire app stopped working. it just showed that login circle spinning forever. Really, epicmix, can you please complete some user experience survey and function test before updating the app? I really hope the app can be useful.

Bring a charger or a battery pack if you plan to use this app. This app drained my boyfriend and I’s newer model iPhones completely within 2 hours. Even if the app isn’t open if you gave it permission to have your location “always” (which it will ask to do upon first installing and will continue to ask when you open it after) will still drain your battery without using it. This is dangerous, if you got injured it could take longer for ski patrol to find you in an emergency situation. AND it negates the purpose of trying to track where your friends are on the mountain if all of your phones are dead. The Slopes app is much better, it allows you to track friends WITHOUT completely killing your battery.

why update to make it worse?. I got the app a few weeks ago and yeah it wasn’t great but it also wasn’t terrible. It did what I needed it to do. Just updated it and now it’s awful! The top and bottom menus are blacked out so you can’t see the navigation icons and makes the UX like we’re running an app that hasn’t been updated since the iPhone 4 era. You have to just randomly tap around the screen and blindly hope it takes you somewhere helpful. It’s also WAY glitchier. you can’t scroll or click on anything without it spazzing. I didn’t have to re-log in every time with the old version either, now I do. Saving log in state is very simple guys. Can you use some of that extra money from this year’s astronomical sales to hire a better developer?

Very buggy. They added back some time features that were missing last year. The most recent update did not work for me for a few days but then worked Intermittently for a few days before dying again. The gps tracker was a nice addition but has worked just two of five days so far. The last two days the app just spins trying to load data and fails. Also, the lift/trail status data inexplicably seems to be sourced separately from the same info on their website as they don’t match. Recommend not using until they release a stable version because it is a giant headache.

Awful. Update: the update has some cool new things, but is still terrible. Have been on the mountain a few times already this year and it’s only showing that I’ve been one day. At the very least, I’d love it if it could at least keep track of how many days I’ve gone. No clue how this app has a 4.6 rating - every review I see is 2 stars or less. I’ve had this app for 6 years and have loved it up until this year. The new update took away all of the things that made this app great: adding friends and seeing their activity, seeing which lifts I have taken that day, badges and achievements (for fun’s sake!), and the list goes on...it is no longer user friendly and the trail maps never load, even when I’m sitting at home on wifi. Not sure who came up with and approved this horrible update, but they should absolutely go back to how it was.

Major steps backwards. Wow - from an app that was good 5 years ago to acceptable last season to, well… 1. The grooming map no longer shows slopes that are groomed, just all slopes (including ones that are closed!) 2. Clicking on “Open Lifts” should show you only a list of open lifts. Nope, it shows all lifts (most of them are closed at the moment since it’s early season). 3. They no longer show lift line wait like in previous years 4. Huge bug; I skied 10 lifts (once on One, nine on chair 4 at Vail) yesterday and got “credit” for only 5. Oddly, it was the 5 I rode before opening the Epic Mix app (or whatever they are calling it these days). Once I opened the app it ignored the 5 subsequent lift rides I took. And it was all the same lift (chair 4 at Vail) as before, so it’s not like the sensor gantry wasn’t working. Question to the executives of Vail Resorts Inc; I know you’re just trying to reduce expenses so the MTN stock in your retirement portfolios makes you a multi-millionaire when you retire, but to actually go backwards??? You had an app that worked reasonably well the previous seasons, and you had to spend extra money this past summer to destroy it. It would have cost you less to just keep the old app the way it was. Sheesh.

Slow, crashes, poor UI. While the idea behind using an app to manage your day on the mountain is great, this app fails in the execution. The user experience is not intuitive, with the Plan Your Day section a bit confusing, and too reliant on buggy web views of items. The app is prone to some bugs as well, most recently the app crashed every time I tried to load the trail map, which is not iteal when you cannot obtain an paper map any longer. Speaking of maps, trying to read a large mountain trail map on a small phone screen in the cold is a very poor customer experience Vail. Apart from the app, the information inside the app is not always up-to-date. For example, not all dining locations ahve their hours up-to-date. Vail: if you're going to rely on an app for all guest navigation on the mountain, you really need to dedicate more resources to developing the app and maintaining the data inside it.

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Day stats have disappeared but year stats are still good. Is there anyone at Vail can help me?

Broken. Won’t let me create a new account because my email is linked to a previous years card before it was swapped over to epic mix; but when trying to login with that account it says you don’t have a valid card so we can’t login you in!!!! Let me attach my new card then, waste of space app and developers

Marginal. Bad: GPS unreliable, battery hog, grooming status wrong, cannot find epic pass, buggy maps zoom/pan. Good: map is available, lift queue times

App Transition Issues. Moving from the old app to the new one has deleted all my history. Not helpful.

Some good features but.... Super frustrating being logged out all the time, and which is made worse because there’s no function to remember your details. It’s actually easier for me to log into my bank than it is to this app, go figure.

Unable to login. I’m unable to login to either the app or the website. Resetting the password does not fix it, and the online support is useless.

Australia. Only North America, when will you make the app work over all Epic resorts

Temperature. Just wish the temperature was also in degrees Celsius so I can understand it

Needs work. Pass won't scan because I don't have enough info online. Can't register an account online. So can't really use app. Also - the rest of the world uses Celsius so it needs to be an option in the app.

1 star.- no way. 3 years of my stats just gone and I can’t retrieve them No support at all.

False lift time time. Says 5 minute wait when it’s really 1 hour.

So Bad. It logs me out every time I close the app

Epic Mix. Epic Mix is so cool

Can’t register. Can’t register due to an existing Epic account (Perisher probably). Can not add card to existing account without calling a US number. Not the most user friendly option when holidaying in Canada

Good. It’s very good and useful

Terrible app. Such a terrible app. Every time I close the app, it logs me out. Won’t load current stats on my account, just shows the loading icon and doesn’t do anything no matter how long you wait. Won’t let you look around the interactive map without immediately taking you back to your location.

Dreadful Customer Service. As others have found, if Vail Resorts creates another account for you, all your previous data is lost. Their response was basically; tough luck, too bad and it’s all too hard. There is obviously not a penny spent on the development of this app to improve the things that their customers find irritating.

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Completely useless. App doesn’t track lower mountain lifts. Which means if you’re riding lower mountain exclusively your day on the mountain is not counted for your total days skied.

Would give this (cr)app minus 1 star if possible. Always prompts for login information and no stats. Old Whistler-Blackcomb app was/is far better and should be resurrected in place of this (cr)App!!!

New app is basically just the website. It’s useless, might as well delete and open in your browser. Webcams were the only feature I used before and now it’s not even there.

Should have kept the Whistler app. Slow, glitching

Useless App. Doesn’t track any stats. Doesn’t track or show any runs that you did. Doesn’t have your pass in it. For whistler reservations on mountain function doesn’t perform well. Better off using QR code at entry. The only thing I think this app does it show that you’ve been there. Absolute waste. I highly suggest using ski track for all your daily stats and recordings of where you’ve been. Vail resort should never change what IntraWest built. Do not waste your time with this. It will not help you

Need Celsius option. Celsius please

Useful like a rock in your boot. This app serves absolutely zero purpose if you visit Whistler Blackcomb. Vail is amazing at selling seasons passes but clueless when it comes to customer service, respecting ski/snowboard culture and even less skilled in creating apps for their resorts. Thanks Vail, you managed to turn North America’s best resort into the Walmart of ski hills. Fix your lifts before offering more broken technology like this useless app.

It’s OK. The cameras are not reloading, right I can see it out of the picture

Frustrating. The password between my epic pass and epic mix used to be the same and now login is rejecting. If I change for mix than pass doesn’t work.

A must have when enjoying the mountains. So awesome!😎🏂

Sucks. And so does vail

Awful. It never loads my stats, I’ve tried redownloading and nothing works. Broken app.

Login. Worst app ever

Epic. The epic mix app no longer functions in whistler although your pass operates the the lift turnstiles it does not even show I skied after May 8th Why did you turn it off???

Can’t change fahrenheit to celsius. App is only for Americans apparently

Issues. 1. Find friends doesn’t load 2. Why does it keep asking me to download the map. I should just download it once then it’s done.

Worse than epic mix. This app is not great. The previous vert track wasn’t perfect but to know need GpS whole time sucks and will kill battery. The run tracker good for new to the mountain but preferred mix with named runs sortable by chair.

Bad app worse customer support. Application doesn’t allow basic functions and requires to go to resort is person which is nuts when you’re trying to setup account prior to going on trip… waste of time

Epic fail. Absolutely brutal. Replaces far superior apps. Avoid at all costs

No GPS data collected... Have tried on numerous occasions now to track my day on this app. It has not once been able to show me my stats and map after I end the tracking session.

Broken system. The only thing it really is good for is days skied. The turnstile an the bottom works to check your ticket and register your day but many of the lift turnstile are disfunctional.So alot of info is inaccurate

Worst app I ever use. When you click on My Stats or Track Day, app crashes. Did this for my daughter a couple of weeks ago but worked for me. Today, crashed every time. When you try to send feedback, get email options only and they don’t work.

Doesn’t have a future to switch to the metric system.. Another sign of Vail fail. They want you to use the app on mountain, and yet they don’t even have the option to switch to metric for those of us locals raised on metric, or any of the overseas guests.

Not working at Whistler. The old App is better. Even w gps on it misses runs , lifts and stats :(. Not accurate. Old App much better

Shameful. This app is crap. Vail should be ashamed if they think this is of any value to skiers. The weather info is non existent. Constantly logs you out. No relative information. The designers of this app should be fired. It’s absolutely useless.

Not a good app. I lost some data, my last 3 days were not recorded so I am missing vertical on my total for the year, often it missed scans so the daily vertical total is missing mts. Not a good app

Lift status is not accurate. All the lifts on the app were showing either 0 or 1 minute wait when in reality the lines were 15-20 minutes. Remove that part of the app if it’s not working.

Worst ap ever. Judy terrible.

Not great. Misses several chairs taken and even the time is off by an hour. Stats are unreliable

Joke app. Terrible! I switched to Peak Live for information for Whistler Blackcomb, it’s much better.

Garbage login. Worked great when I first downloaded and made an account but.. The next time I used it. It wouldn’t let me log I tried resetting the password and it still won’t let me in Can’t link it to my new ski lesson So basically u have to have multiple emails everytime it logs u out. So the whole tracking system is useless because it will reset every time Please fix it

Can’t log in. Useless. Can’t log in and yet my details and password work on their website, and my account portion of the app.

Poor replacement for old Whistler app. weather forecast is vague and only in imperial which is super annoying. Deleted - can use Strava to track my runs and Snowforecast to track weather.

Lift status. Please revert back to Whistler lift line status - was accurate.

Temperatures and conditions don’t work. In preparing for a day on the slopes the first thing I look for are weather conditions to determine what clothing layers to wear. These don’t work on Epic, nor do forecasts much of the time. Additionally snow conditions are not reported which is the second thing I would normally check. Eg if it’s “hard packed “ I’d use a stiffer GS ski rather than an all-mountain or fat powder ski. And I would also pre-determine where on the mountain I would ski. The Whistler Live app tracked these and more a lot better including backcountry conditions. But it is no longer supported by Vail in lieu of their global resort app. Another Vail fail.

Very clunky. Find my Friends doesn’t work

Tracks you off mountain. Why does the app still track you off mountain? My phone said you pinged me 17 times over 3 days. Wasn’t even close to the mountian

Add Lift Download Option?. Can you please add the ability to manually input a gondola download into the statistics? There are often no scanners for download lines, and skiing to the bottom isn’t always possible early/late season. Ability to manually add a download to lift stats would fix this.

Give back Ver 13.5. This new 14.0 version is as good as skiing down a gravel road. No Mt. cameras, horrible gps tracking, what happened to the Map?!? Come on Vail resorts! We can’t even use the mobile app pass thingy in Canada anyway,

Weather. This is Canada. Canadians want detailed weather. Where is the forecast for village , mid mountain, and high alpine? We want temperatures and forecast for all three. When is the high of the day? When is the low ? We used to get all this info. We can get it for every small town in Canada but not whistler alpine. Come on guys. It's Canada ! Canadians talk weather !! It makes a difference. What layer, how many layers? Comfort !! Do we sweat or do we freeze if we guess wrong ? Yes ! This is just another example about how crappy Vale management is compared to what Intrawest was for us seasons pass holders. Mind you this is the first year since they took over that I have seen improvement. Let's see if they can give us the weather back.

Vail sucks. Worst thing to happen to whistler. And the app sucks as well

Stats. Never keep the stats and they are always wron

amazing. this is a great way to track all the runs that we have competed

Lunch. You should have been able to book lunch on this site but could not. Epic failure as everybody talks about.

Build a rope tow half pipe. Seriously

Garbage. Can’t log in even though my credentials work on the website. Tried resetting password, nothing. Tried deleting and re-downloading the app, nothing. USELESS.

Unresponsive to App Performance. Last update for this app was three months ago and the My Stats page has been broken ever since. The My Stats page is the only unique feature you really get from this app, so to have it non-functioning for the majority of the season is a big miss from a product perspective. Tough to imagine Vail resorts having budget constraints to get this fixed.

EpicMix app.. The worst app in the world. Useless.

Poor especially compared to previous Whistler ap.. Not current, not comprehensive. Doesn’t do proper forecasting. Lift lines often wrong . Map poor. WB ap was brilliant . 5 years in and deteriorating. Shame on Vale.

Joke app. Worst app ever. Doesn’t track friends. Won’t update my credit card. Clumsy and useless. WB app was way better. Like everything Vail has done they even ruined the app!

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Badly made app with entirely nonfunctional features. I have been "recording" my rides with the GPS feature of this app. I don't have a single day of my complete ride map. The map feature that's supposed to show which runs you've been on doesn't load at all—it's just a white screen for each day. The recording stops randomly by itself and has to be restarted, missing runs in the process. If you try to use the find my friends or map feature (which are very slow and clunky) it's possible to get stuck in the map view because the back button gets cropped off the top of the screen, requiring you to force quit the app.

Used to be ok - now horrible. They added some new features this year that seemed like they’d be good. Unfortunately, the app took a major step backwards. The updated lift line status is nice. It would be even better if they added a sort by busiest, so I could quickly see what to avoid. The reason for the low rating is what I consider to be the core functionality - tracking my stats. It used to track my stats via the lifts and required me to do nothing. It was a fun and easy way to see the day. Now it appears I have to have the app open to get minimal tracking. Even then it’s hit or miss what it records. To get anything beyond basic, buggy elevation tracking, I now have to start tracking. I’m assuming they’re trying to make it like Strava. The added benefit of true GPS tracking is cool, but that should be additive. I should still be able to get the same functionality I’ve enjoyed for the last 10 years via the lift tracking without having to start tracking.

Edit. Edit: this feature has been added in an update. Thank you! The fact that you cannot use the map in the app (or on the website) to show in map view open and closed runs is unsafe for navigating the mountain. It is hard enough to navigate a new ski area, but now to not even be able to see in a map view what is open and closed lands people in places outside of their ski ability. This app update should not have been launched without this feature available. I'm not one to put one star on anything, but this is a safety issue for that there are no excuses.

Downgrade from previous app. Where did the open trails filter on the map view go?!. Everything on the app is about the same as the previous version, but they removed the feature where you can filter “open” trails on the map view. This feature was very useful, especially in early season as new trails are opening weekly. There is a list view where you can see the open trails, but it is practically useless for a resort with almost 200 trails. Please bring back the map view filter for open trails! 🤞🏼

Disappointed with update. The redesign of this app has removed all the most useful functionality and seems like it was made by designers who don’t actually ski/board. Lift wait times, mountain cams, and tracking while skiing are the features I used the most in the Mix app and are now gone. I’d rather they just revert it back to last year’s app. Super frustrating user experience and now there’s basically no reason to use this app except for the virtual pass, but I also still have my physical pass so even that feels pointless. Please add these features back before the season really starts!

Notifications are user unfriendly. App does not use apple Notification Center so no way to get real time alerts. You have to open app and tap the bell icon to see the resort alerts. And worse, the notification text is brief as it should be, but contains a url for more information but the url is not clickable and copy of message text is disabled so you can’t even copy/paste url into safari. Also, track your day feature is not working for me when mobile pass is enabled. (And yes location tracking is enabled always).

Tracking is terrible. The tracking of vertical feet, distance and lifts is terrible. Very finicky. Need to start tracking, but doesn’t work consistently. Lost my detailed history from 10+ years ago. Very annoying. No more badges to keep kids interested and to show the lift history. They “solved” problems that really didn’t exist, and created way more issues. Map in the app is ok and lift line info is ok, but again that info is available on boards around the mountain. Tracking of stats is/was a key part of the app, that is now lost. Sad, so sad. Vail is better than this.

Bring back the plastic card!. Such a frustrating app. The layout is nonsensical but that’s the least of the issues. The only thing interesting to me with epic was getting the tally of lifts ridden and vertical feet accomplished during the day. The old plastic card did that perfectly well. This new app has completely failed at that for all five members of my family on both days of skiing. I used the GPS tracking feature at the start of the day. It was ON all day and yet said I rode zero lifts and zero vertical feet. Halfway through the day the app logged me out in the middle of using it. Making me log back in with my email address and password. Still no tracking even after I later deleted and reinstalled the app. Also, the section on each lift doesn’t even mention the vertical feet of the lift. Frustrating they no longer track via the card and force the use of this half-baked, not ready for prime time app.

Needs more improvements. They did a fresh redesign on the app. A lot of the experience is better than before but their are a ton a web views still in the app. When I’m on the mountain looking at stuff having to load a webpage is dumb. there’s a chance I won’t have internet connect. Also the interactive maps needs a look at from designers and engineers. You cannot access parts of the maps (the top) because of the search box and buttons in the way. It’s a good first step but needs some more thought and engineering time.

Why remove trail status!?. I had no problems with EpicMix app until the new update where the completely removed the ability to view what trails are open on the map. It’s like trying to navigate the slopes blindfolded. You can’t even see the names of the trails on the map anymore, just a bunch of colored lines. BRING BACK THE OLD FEATURE, where you can click on the map and view the trail name as well as see it’s status with a simple “X” or check mark. It’s really a simple feature that everyone loved and I see no reason for taking it away.

GPS Tracking is garbage. I don’t know if the tracking requires network connectivity but my phone has GPS lock just fine throughout the day confirmed by other apps. Tried tracking for the last 2 days and none of my progress was recorded. The trail map feature is also useless. Having the groomed status overlay is helpful but having to switch back and forth between the open trail list and the map to see what is actually open at the resort is cumbersome and time consuming. I usually give up and just find out on my own if something is open.

Why can’t Vail leave this alone. Vail- “we’re not happy until you’re not happy”. I remember when this app started and Vail photographers would share photos of you and your friends/family on the mountain. The photos were in the app…until Vail decided to delete all your photo memories. Then they “improved the app” this year. And now the tracking with just a pass doesn’t work. I skied 12 lifts yesterday and the app show 1 lift and no vertical. It was fun having skier data and photos, but now we have none. Thanks for the updates! What was once a great app now works only intermittently.

Lots of bugs. I logged in today to change my address and your app doesn’t recognize Colorado or CO or my county in the state/province/county field. Also it will not allow me to check or verify my payment info and tells me only the account holder can do that. I created the account myself in 2022 and never made my husband the account owner. so I can only guess that perhaps your system thinks my husband must be the account owner since he is male? If so someone needs to look into that ASAP. So basically I can’t do anything helpful in the app. J

Annoying App with no alternative. I hate it when a company takes an app and makes it less user friendly and down right annoying. The previous version did everything this app does, except the gps function. This updated version logs you out and requires a lengthy password. Try entering a password when it’s 10 degrees and blowing snow. If you want to use the gps function you have to turn it on every time you ski. The gps also needs you to have cell service to turn it on. This is an app to use while skiing…hello cell service! This app makes Vail Resorts look bad, come on fix it.

Marginal at Best. On my second (and final) season with is app. I don't even bother with it. At its best the only thing I used it for was the snow cams. The app never loads correctly / crashes on start up. I have to manually log in every time (no iCloud keychain or Face ID) makes sense when wearing gloves or mittens right? Can no longer switch between the resorts. Failed to accurately count my runs / elevation (usually misses one to three runs, except last time at Keystone it missed every other run). Reinstalled a few times now it just shows an emoji screen and says “NO DATA AVAILABLE”. Delete. I bet there are 5th graders in Fairplay that can write a better app.

I hate this so much. I just spend 20 minutes explaining what is wrong with this app and then the App Store just *didn’t* save it for whatever reason. Anyway here is a summary: Lift hours of operation are completely wrong for all mountains, causing mass confusion, stranded customers, and worse off, lost skiers. Trail maps are not locally saved for more longer than the current session. IE, if you close the app, it deletes the locally saved image of the trail map. If you open the app after a lengthy amount to time, lets say, the amount of time it takes to complete a run, the app refreshes and the locally saved image of the map is lost yet again. Without paper trail maps, we are reliant on this app, and it is absolutely ATROCIOUS that the app doesn’t immediately download all Epic maps permanently. It would take up literally less space than a transaction at one of your kiosks to make this happen. It is a trivial action that Vail has failed to address.

How good things are replaced with bad things. Once upon a time, there was EpicMix. There was a detailed dashboard, accessible also on a website, so that people who expect more could comfortably review their statistics. It was possible to take screenshots, copy data, share with friends, print, pdf - anything a demanding and curious person may want to do. The app was similar, albeit somewhat limited. And then came my epic. Hopeless. Cannot even show if February 10 stays are this year or last year. No website. No possibility to get any output from it. Just pathetic. Who cares about having the pass on the phone, when the battery may easily get flat? Bring back EpicMix!

Great app, but glitchy. Love this app, it’s functionality, want to give it 5 stars. Could be more stream lined, but on the whole love that this exists and able to use it, especially the real time map and friend location. But I keep having to close it out because it will get stuck on the map page. Then if you don’t go back and turn on tracking again, you won’t record your runs and friends can’t find you. I had to do this 5 or 6 times yesterday.

Trail map view covered with search and filter options. Too bad that you cannot hide the search bar and filters when you view a trail map. They always covers the top of the map and block the stuff near the pick if the map does not have a large sky margin. Also you cannot zoom out more then height of the map (it goes back to fit-to-height after you take your fingers off screen). Think about trying to use this while you are wearing gloves.

Worst app I have ever downloaded. seriously!. I have downloaded, deleted, redownloaded this app multiple times in order to try to get it to work. Sometimes it just says “no data” with a sad emoji and the “retry” button doesn’t do anything. Sometimes it pulls up a tutorial, showing 4 screenshots of what the app is designed to do, but there is nothing after these 4 screenshots. Sometimes it asks for a login, but my Epic credentials don’t work and it says there is an error. Clicking the “create an account” just leads to a blank page. Perhaps this app could be good, but there is something seriously wrong with it and it doesn’t work at all.

Bring back the Mix app. This new app feels watered down vs past versions. Tracking is terrible, with the map constantly jumping around, and the loss of features showing which runs you’ve done and showing those on the map is a big miss for this new version. Definitely hoping Vail/Epic are working on something better, because this app isn’t it. Past/other apps let you track your friends/family, which this one should have. Sure, my pass is on here, and I can see my vertical, but this is missing so much as other reviews have also noted.

New app is terrible. The new app pales in comparison to last year’s. Besides the connection and scan issues, it doesn’t show your history as in the past. You cannot view the trails you’ve skied, nor do you get any stats besides the total vertical feet. Also it’s putting the data from this ski season in to last year. Hopefully they get it figured out soon! Their main upgrade was to use Bluetooth to scan your pass and eliminate the need for a plastic card, however it looked to me like it wasn’t reading the scan on about 50% of the skiers.

Good app gone bad. Take a basic app with decent functionality that works well and load it up with a bunch of junk so that nothing works well at all and you have the new epic mix. Then eliminate the web portal so you decrement the functionality so that lifts that didn’t scan can’t be added. But that’s not enough, then make it impossible to change your password and when you do lock the person out for over an hour to theoretically protect them but don’t tell them you’re doing it. Fabulous

Updates are a joke. Taking away features and add ones that dont work.. New app is a joke. The GPS hardly works. Multiple times it tracked nothing at all. app also won’t turn on unless you’re at a vail property and then turns off any time it think you might have left the area. If your want to try and have a GPS, just have a real GPS that tracks everything like all other apps. Having the app open also disables your physical pass which causes issues in the lift line. Lucky the lifties are cool and still let me on when I show them my pass. Vail never fails to degrade the customer experience anyway they can.

Gets worse every year. This app used to be great - you had interactive maps that would show when your friends got on certain lifts, stats were accurate, and it was all simple. The app seems to get more Complicated and less user friendly every year. The stats are usually inaccurate (I skiied a full day at Breck yesterday and it logged 3 lifts). The tracking part of the app doesn’t work at all so don’t bother using it. Honestly I’m using this app less each year because it’s just not helpful.

Never works right. This app is meant to make the vail properties an easier experience. It accomplishes the opposite. It crashes. Or doesn’t load at all. Or 99% of the app doesn’t work or says there is no data. I don’t understand how they ever could release updates with so many issues. It’s honestly really embarrassing how poorly this functions. It feels like not a single test was done, that they just released it and crossed their fingers. I’ve never seen such a poorly functioning app from a legitimate organization. Maybe ask some third graders to help you out and it will be more successful.

Good app but inconsistent performance. Lift line wait time estimates are a great feature but worked inconsistently. Worked fine Friday 28 Jan but on following Saturday, all the wait times went to 0 mins or 1 min by 1130 for the rest of the day. The real wait was significantly longer! Also, the interactive maps would always reset the map center to current location as one tried to scroll around the map to study the trails. This is an annoying bug!

Detailed stats? Are you kidding?. This app needs an overhaul. The “detailed stats” are a joke. All it does is keep track of lifts that you’ve been on and some math to give you vertical feet. There’s no gps tracking of what runs you’re actually going down, no speed information, and no sharing your location with friends. Compared to IKON app, which I now realize is pretty functional, EpicMix is a huge letdown. The whole interface is clunky and the “interactive map” is annoying to use. Please update this!

Only one problem. This is so close to being 5 stars. There are still a few things that the app uses an in app web browser for. Those functions tend to be a bit on the slow side. There is one huge thing that holds the app back though. You used to be able to filter out closed trails on the interactive map. They removed that very useful function.

Broken.... App generally works but with each upgrade something breaks. They added the GPS tracking and said it stops when you leave the resort. WRONG! I was at Beaver Creek yesterday and it tracked me until I ran the app on the way home about 40 miles away. That gives you bad stats as well. The lift based stats are erratic as well. It failed at Vail two weeks ago until after the end of the day. It was working at Beaver Creek yesterday but now it doesn’t show. No stats at all for my ski days earlier this season. Refreshing does not help.

Complete and total garbage. I can’t stop using this app because I like to track my activity. But seriously Vail Resorts, how did you ruin an app so quickly? It’s glitchier than free stuff built in people’s basements. You’ve given up most of the helpful features like being able to track family and friends. It randomly logs you out in the middle of doing something. And half the people that try to use it (even when they’ve successfully used it in the past) are unable to login. You’re missing an opportunity to enhance the ski experience with this and it’s sad that you’ve let it rot.

Not working for days. This app hasn’t been working for days. I tried deleting and reinstalling several times with no luck. At first it’s just showing outdated lift info (from local cache) and wouldn’t load any new page. Now it’s just a No Data crying face with a Retry button that barely tries. It would be better if there’s another button on that error page for users to report bugs/share feedback. More detailed error messaging could be helpful, too. Anyway, my ski trip is coming to an end and I’ve been using Snoww instead.

Mixed. Scanning the pass from the phone worked seamlessly this week. Nice job on that functionality. However, not showing open or closed lifts is a problem. We skied to sections and were disappointed to find closed runs. Nothing on the app to tip you off. They’ve gutted the social features of this app which was always the fun part. Collecting badges and competing with friends, seeing where they were on the mountain, that was the whole point. Vail should consider bringing this back.

Not much help at Park City. The app shows lift status but early season there are a lot of runs closed. With no information on closed runs you can get to the top of a lift with no way down for newer skiers. The app was inaccurate in location on the mountain. They don’t give paper maps but half the time the map won’t load due to lack of service. And worst of all, our first day the lifts opened more than an hour late and the app was still showing a 2 minute wait time. Basically at park city if you are using this app you better ski to the big map at the top of the run for any useful info.

“New and improved update” not so much. The previous versions maps and camera were far more convenient. I’m not sure I’ll use it to much this year like I did last year. The updates keep saying they’ve fixed bugs and what not but nothing in the apps has changed. I still cannot select certain cameras on certain mountains because of the selection bar and the zoom won’t stay. I’m sorry to be rude but the old version was highly preferred to this one. I was in love with this app until the update.

Very Inaccurate Stats. My husband and I just skied together four days, two of those days my brother also skied with us. We skied all the same runs and rode the same lifts (all but one time on the exact same chair). However NONE of our daily stats are the same (18,972 vs 18,491), sometimes wildly different (3,678 vs 21,957). To be fair, the problem could be with the card readers rather than the coding of the app itself. But the two need to work together or both are useless. The concept is great. But it needs some tweaking. In addition, when I tried to communicate the quality problem to developer, there seems to be a bug in the interface as it wouldn’t let me give input saying that I didn’t have a product that matched the category of input I was trying to give. I’m sure hoping a developer reads this and looks into it as I really want this app to work as designed.

Bad app. Update your app with the newest resorts you’ve purchased/taken over. Don’t just collect the data for a year the people want to see their data and the have a right to it if your going to collect it. 7Springs Hidden Valley and Laurel Mountain all need added THIS season not next year. I’ve ridden more days at my home Mountains that you’ve taken over than I have in Stowe and all I’m being credited for is my 7 days at Stowe. It’s 2023 the tech is there for you to move faster and more efficiently. Maybe you should contact me for some help with that I’m extremely good at what I do.

This App is a disaster compared to the prior Epic app. This new app that was supposed to be an update on the prior app from last year made it much worse. The tracking function is very hit-or-miss regarding whether it works. None of the trail maps show what runs are open, which is probably the most important function of the app. Also, who cares about being able to use your phone as your pass? Was there any problem with the old way when you just scanned your badge? I don’t see what the difference is between scanning my phone or my pass when it is my jacket.

Excellent App! You will be lost without it.. It’s very well thought out. Friend tracking on the built in map is my favorite feature. Auto shutoff of statistics tracking is a close second that’s missing on other ski tracking apps. It’s a little buggy on iPhone but crashes are rare. It’s impossible to use the back button when you’re on a phone call.

Good app, blatant deception in times. There are a bunch of useful features to the interactive maps, but there are two problems. 1. Lift times are accurate on a light traffic weekday, but with any traffic the main lifts max out at ~15 minutes and smaller lifts will never say over 10 minutes even on holiday weekends when lines are insane. 2. No options to default to open trails only in the app. Have to go through a bunch of steps to actually get a picture of what is open on that day, and do it again the next time I open the app. Very frustrating when only 40% of terrain is open due to staffing.

Inconsistently works. This app used to be good but it has gotten worse year over year. There is no customer service and it takes forever for them to fix the bugs. For the second time this year the app just has a spinning wheel when trying to look at your stats. This was broken before, then fixed for a short time and now broken again. It’s like the IT developers don’t know how to regression test to make sure they don’t break things. The IT staff at Vail needs to be revamped.

Useless. I went for my first ski day today. I pressed “Track you day” and the screen pops up with blue start button and the loading circle inside of it. It was always loading so I was never able to press start and track my day. I had anywhere from 3-5 bars/5G when I tried this a half dozen times on the mountain. I tried again when I got home and was on Wi-Fi. Same issue. Also, when I pressed “my stats” I got the same loading circle.

Good, could be great!. The app refresh makes it very easy to save your favorite resorts for easy access. I would love for the maps to be improved though. It can be difficult to see the names of the runs. Also, it would be 1000x better if you could filter to view only the open runs on the map, not just on a list. You can filter to see only open lifts, would be great to be able to filter to only open runs on the map view also.

One of the worst apps. I’ve used in the past decade. Never seems to get better. Super slow on the hill or off. Panning and zooming on the map is bad enough with cold hands, but it’s especially frustrating that the maps snap back to the original view after releasing your fingers from the screen. Tracking has never worked (at all, let alone well), so I use my Garmin or Strava. The free version of Strava works flawlessly every time. Managing favorite mountains is not intuitive. Today when I opened the app, I saw two loading wheels on the screen, both of which kept flickering and none of the tabs except the home tab ever loaded. I closed and updated the app and when I re-opened, the same thing happens. Super disappointed. I have major complaints about the Ikon app too, which is unfortunate. Maybe if one of these companies made a decent piece of software it might push the other to do better.

Switching to Ikon. This year Epic didn’t send me my pass even though my account has been on auto renew for years. They told me auto renew was only active for a year and you need to go back in and reactivate it. Kinda defeats the purpose of auto renew… That being said they offered me a pass but without my military discount and want full price. Theres more details to share but that is the main thing that happened. I will be using Ikon from now on. (customer service was terrible. 4 agents over a couple hours. one agent said i had a pass and some said i didnt)

Needs Sticky Filters. Love how the app tracks my runs and vertical without sapping my phone power (of course, you are being scanned at every lift). And love the interactive maps. But the maps really need filters to be sticky so one has the same view every time the map is opened—it’s annoying to have to set the filters when out on the slopes to get the view you want.

Glitchy, crashing, drains battery. App no longer tracks stats on the mountain. Crashes when trying to track, and the app is so unstable that it just drains your battery because its trying to track your stats but it can’t because the stats button and track buttons no longer work. Already tried uninstall, hard reset, and hunting around the web for solutions. Looks like this app is dead in the snow for tracking. Only positive is its accuracy about resorts with lifts and trails open.

First day using at Vail. Tracking keeps shutting down with error messages on my screen. Didn’t track a single run during my day. Also IKOn pass does a better job of creating a group that can see where others in their party are during a tracking day. Epic does not do this. So far unimpressed with that feature. Used our physical cards so don’t know if the pass works on my phone. My kids haven’t been able to set up that feature with their cards on their phones. You guys have some work to do.

Just Spins. This app used to work well enough for me. Would have given it 4 stars last season. But this season - just like everything else Vail touches - it’s completely broken. Won’t let me log in or look at my stats. The profile screen and stats screen just show endless “loading” pinwheels. I see from the other reviews I’m not alone. The rest of it functions fine, but doesn’t give you anything you can’t get on the website. The lift line wait times are new, but I can’t tell you how often Ive been standing in line at a lift for 15 minutes, not even to the front yet, and the app shows a 2 or 3 minute wait time. Pretty worthless feature IMO.

Worthless Garbage App. At one time this app worked for me last year. But towards the end of last season about March 2022, the app stopped working. I just get a screen that says no data available with a sad emoji. Yeah, very sad. No amount of deleting and reinstalling the app or restarting phone has helped. In fact if I leave the app installed, even though it doesn’t load anything, it will drain the battery. Now in December I’m getting ready to head out to the mountains but problem persists, even on brand new iPhone. This is unacceptable. As a software engineer myself, I cannot believe any company would allow this kind of crumby quality control.