Sephora US: Makeup & Skincare App Reviews

Sephora US: Makeup & Skincare [Shopping] App Description & Overview

What is sephora us: makeup & skincare app? Black Friday Deals - Download the app to unwrap the hottest deals!

Buy makeup and skincare value sets for the holidays. Sephora has presents for everyone on your list - including gifts for yourself! Not sure what they would like? Use our Gift Finder or Holiday Gift Guide to find the perfect present.

Discover brand new beauty and skincare routines with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection.

Try the latest product releases or find brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples.

Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare!

3 Reasons you’ll love the Sephora app
1. Get access to offers & deals with Beauty Insider
2. Shop all your favorite beauty products in just a few steps
3. Discover the latest trends & releases

Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more!

Sephora Features:

• Find the perfect skincare routine for your skin type
• Treat acne, dark spots, dryness & pores with our top-rated products
• Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more!

• Best-selling brands like Urban Decay, KVD Vegan Beauty & many more!
• Browse palettes, mini sizes & value sets to suit your beauty budget
• Get special access to the latest offers

• Makeup and skincare in one effective product
• Get healthy-looking skin while looking your best
• Shop makeup hybrid products from Supergoop, Milk, and Ilia

• Buy all-time favorite fragrances or try a fresh new signature scent
• Select beautifully packaged gift sets & mini-editions
• Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more

• Explore tools to style and treat your hair for effortlessly luscious locks
• Try out the very best conditioners & hair masks
• Shop beautifully packaged sets for the perfect hair care gift

The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more.

Download the Sephora App now for the best beauty shopping experience.

Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity

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How to contact Sephora US: Makeup & Skincare (Sephora USA, Inc)?
Find this site the customer service details of Sephora US: Makeup & Skincare. Besides contact details, the page also offers a brief overview of the digital toy company.

Sephora US: Makeup & Skincare Customer Service, Editor Notes:

Sephora US: Makeup & Skincare Version 22.21.217 November 2022

· We fixed some bugs and added some performance and UX enhancements for you to have the best Sephora experience.

Sephora US: Makeup & Skincare Comments & Reviews 2022

- Sephora Customer Since 1998 when it opened in USA

I am a retired NYC based makeup artist. I was one of the people who trained the very first Sephora stores when they launched in the USA. Their app is the easiest and best and its just plain fun! I use it to preview what I want to check out in the stores in person. I use it to check out what all the other beauty lovers are reviewing. It is the best community of beauty product lovers simply because of the volume of prestige and new brands. If you are a makeup minimalist or only like skincare or clean beauty, you can find the best products here. Sephora corporate has done a great job evolving with the times and culture and trends since it began. They do all the editing for you since they are really working hard to find the newest trends. They give everybody a shot, from the luxe big brands to the young cool indie brands. The value sets and palettes are an awesome way to try a bunch of things and if anything is not your favorite, you can give it to a beauty product loving friend or someone struggling with money to try out. So nothing is wasted. I love that you can find a person who inspires you and check out their recommended products. I wish they had this when I was young! This tech only came later in my career. I had to learn the slow, old fashioned way by wasting a lot of money and falling for manipulative cosmetic sales people in department stores. Lol!

- Better late then bad eyeliner

Amazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top

- Nothing but problems with this app!!

First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.


BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!

- Convenient but glitchy

I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.

- Great app with minor complaints

Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!

- Okay, but not great

App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.

- Cannot access “loves” list on app

I love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer)

- Sephora is a girls best friend!

I love Sephora, and the app! Always fast shipping, always great customer service when you do need them. Package lost in transit? They’ll send you a new package out ASAP with all the items your originally ordered! Not to mention the endless brands they have - always quick to have the latest and greatest in makeup, skincare, perfumes…everything! My favorite part is the Sephora rewards. Coupons you can earn with points gained - or you can keep saving and saving for the ultimate reward! - 10$ off every 500 points (believe me it doesn’t take long to hit that 500 mark) but you can also save to the next bracket of 1,000 for 20$ off…every 500 points. Birthday freebies. Free Trial samples upon check out- it’s just like the store…from home…with the app! (You know for the days you don’t wanna put on all the makeup you bought at Sephora just to go out and public to buy more 😜).

- More useful than I thought

I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.

- Easy to use, not as easy to trust

The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.

- Great but the colors aren’t the same on screen as the are in person

I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.

- Great app but needs minor tweaks

Great app, but with a few tweaks could be even better. On the off-chance developers actually read these reviews, my suggestions are as follows: (1) when choosing samples, you have the ability to view the full size product to read all its attendant information, but in order to navigate back to your basket, you have to manually close out of the product you are viewing and click on your basket again—quick fix would be to create back arrows that automatically navigate back to the basket; (2) the full size product view is not available when looking at the trial sample promos so you have to close out of your basket and search for the product, then go back into your basket manually—adding the same navigation options described above to view the full product and navigate back to your basket from that view would make the app perfect.

- Same problems and new one's!

I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!

- Not impressed...just use their website

First, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it.

- Erin in Omaha

I rarely go in a store due to Covid, today I bit the bullet. I’ve been shopping on line and while it’s fun getting packages in the mail, sometimes going in for some professional advice is necessary. Although a young sixty something that doesn’t always wear makeup, I do occasionally choose to and when I do I like the classy but natural look. Enter Erin! She actually had the look I appreciate, lite and natural. She was on spot in helping me choose the right colors for my skin tone to choosing make up in sleek compact packaging. Yes, that was an actual request of mine because I don’t want to haul a bunch of stuff around. I was able to purchase all new makeup for the coming year feeling confident while going for the look I want with no fuss. Thanks Erin, you made my day! Mimi from Lincoln

- Sephora

Sephora is one of the better retail store applications. To start with the design while a bit compact and old fashioned is easy to navigate. Mostly any section in the app can be reached from the side menu. The app allows you to search for products in a number of ways whether it be by brand, what’s new, what’s on sale, luxury items, for men, which is helpful to me since most of the items cater to women, and other labels. Users can also use the app to see the latest promotions from the inbox section. The app also has an email me option for items that are out of stock so you will be notified when more comes in. The app allows users to search for store listings and manage their account whether it be to edit information or track store points. The app is even more beneficial to women allowing the booking of makeovers appointments and more tools that could help them come to decisions with the products being sold by the retailer.

- Super simple

I’ve always been a dime store make up shopper and never cared much for luxury brands or spending much on skin care. That said, my needs were simpler for a long time. Discovering Sephora the last six months or so and particularly the app has been so helpful. Seeing what I’ve bought before to be sure I get the right shades, having the ability to return and replace shades that don’t work getting free trial and sample sizes to test all makes it worth it. I still don’t spend on luxury brands but I can comparison shop much more easily and with confidence. The app can be a little glitchy at times and though I have a color profile, I’m not confident that it is choosing make up shades for me on that basis. It would be great if it could show that it is a match, a near match or that the skin profile color couldn’t be matched. I’d be much more confident trying new shades in that case. Overall awesome app and awesome service model. Love Sephora.

- Makes shopping sephora addictive

I like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it.

- Feature requests

I do love most of the functionalities of this app, but there are a few features I’d love to see. My biggest peeve: can we add a swipe gesture to go back to search results when viewing an item detail? Reaching my thumb to perfectly target the back arrow, that is so tiny and 15px distance to the hamburger menu. I always seem to fat finger the back arrow because it’s way too close to another tap target. The back arrow and hamburger menu are simply way too close for it to be a pleasant experience. How about introducing a tab bar instead like Instagram or Facebook? Also, truncating the text instead of wrapping a long name to two lines in the list view is confusing when products are so similar, being able to view the full name creates more value because then I have to click through everything. I’d prefer to see the full name instead of “Yves Saint Laurent Powder F....” <- no idea what comes after that if the brand name is too long. Additionally, I like the star rating in the list view, but 4.5 stars for 2 users vs. 2,000 users is a huge difference. Putting the quantity of users to indicate volume is infinitely more valuable to me and saves me a tap. I do love the checkout flow. Very simplified and easy to understand and place order. But, I still think there can be some minor improvements that go a long way.

- Used to love until recently

I love Sephora and I used to love their app until the last month or so when it would sign me out of my account. Normally it wouldn’t be an issue, and I would just sign in again. But whenever I try to sign in, I get an error message stating my email address or password is incorrect even though I know the information entered is accurate. I’ve reset my password just in case, and I still get this message. I’ve had to call in 3 times to get my account unlocked, which required additional password changes, and when asked no one was aware of any issues and I was told to keep trying. One person recommended I just use my browser instead, which negates the app’s purpose. My name and all my information shows up on the app in my profile but when I try to do anything it asks me to sign in and the cycle begins. Seriously fed up with this and the lack of assistance when calling in as they hang up if you so much as utter the word “ok”. Lacking the quality of service their known for.

- Poor Customer Service and warehouse organization

I ordered product on April 29,2930. They advice me that it will not be delivered till May 26. That pretty much a month. They say is due to low staffing due to the pandemic. Understandable. . My daughter and I live in the same house and she has gotten her deliveries by the 5th day she ordered it. All her other items she ordered after mine have come on time. How is that when they are suppose to be all late. Me and her ordered on Mother’s day. Is 4 days later and she got it today. I called to find out when mine from the same day is coming. They said also on the 26th of Nay. Figure that! I’m done with them. I even sent an email to customer service. Days later I get their typical email they sent to everyone regarding the delay due to pandemic.

- Nice App But Could Use Improvement

I’ve been a loyal customer of Sephora and the Sephora app but recently I noticed something different. Usually each order comes with two samples and that was a great way for me to learn about other brands and their products before I made new purchases. For the past three times, my orders had either come with only one sample or no samples at all and that’s really frustrating. I wish they had informed me earlier that those samples were not available or they could offer us some substitutes or even give us a 2 out of 4 options so that we would at least get some samples of our choosing. I enjoy the convenience of having the app and getting all of our products delivered to us but if this issue continues I might consider ordering directly from the brands themselves.

- Freakin LOVE IT!!

This is hands down the best shopping app I’ve ever tried!! I’ve deleted idk how many apps because they made shopping more difficult and who needs that?? Or, they were just difficult to navigate in general.. I think it’s great how it keeps tabs of All your purchases, online and in-store, so that’s you never have to go back and try to remember what that one thing was that you loved so much, but just can’t remember which shade/brand/style/etc it was? Everything is right there, and it also keeps up with past orders, so, if you need to return something, or exchange something, all the info the clerk will need is right there. I have zero complaints about it! Well.. except for that it’ll remind me I have stuff in my basket, and that I should really go back and get it lol..

- Glitches

So last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on.

- Frustrating

This app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol.

- Sephora Beauty

I frequently shop between Sephora and Ulta. I must say Alta has a better rewards program hands down. I don’t like that being a Rouge remember you are offered to choose from samples and small products if you choose to use your rewards. I don’t want small products or samples I want a discount off of my transaction for being a member like Ulta. Anyways now that’s out of the way the Sephora app is way better than the Ulta app. I love that you can try on the make up and/or color live in the app. I love love love the fact that they do a true match from one foundation to another. I am constantly looking for the best and being a perfect match with UD 3.25 I’m able to use that color to find a true match for me with any foundation. I like the fact that you can search your frequently purchased items. I am very happy to see Apple Pay integrated in the app..

- Credit Card hassle

I'm pretty sure I have brought this up with sephora before, but the app is seriously broken when it comes to entering your credit card info. If you put in the correct expiration, it will be changed to the previous month once you hit submit, causing an error saying invalid cc info or something. The solution is to pick the month ahead of your actual expiration, so that when it gets knocked back a month it will be correct and your payment cam go through. It's aggravating and needs to be fixed. I was also not able to delete the old address on my account through the the app. The error said it doesn't belong to me or something, which was weird but whatever. I generally like this app and will continue to use it. Would just like to see attention given to issues like this considering payment and shipping are an important function of the app.

- Best ever

I used to shop with Ulta, but using the Sephora app to buy my makeup has saved me time and money! They have so many fun deals and you can add 2 free samples to your cart to try more products. Customer service is right there if you have any questions (and they have been so kind to me) and the reviews are right there also. I can find people with my skin type and see if they like the products or not! I love it. It’s a fantastic app and store. I always feel appreciated and beautiful when I spend time in the store! Only reason I took a star off is because I never get the samples I order, it always ends up being something different which is disappointing when I’m really excited to try one thing... but I’ve loved all the products I’ve tried anyways!

- Good app but missing a few important things...

This is a great shopping app but to give some constructive criticism it’s missing a few important things and also I find it hard to navigate sometimes/a bit jumbled/too much crammed in. 1. Reviews are super important I think for most people when choosing a new beauty product and while the app does show reviews it’s missing a couple key things: -Photos: I know that people can upload photos to their reviews (I’m assuming on the website) but I guess those photos can also only be seen on aforementioned website because in the reviews people mention the photos they’ve uploaded to the review but I’m unable to access/see them. -Key Words: Some apps with reviews find key words mentioned often and put them at the top for people to click on and filter the reviews they are interested in seeing. The app doesn’t have that. 2. Easy Search-ability- there are too many categories and sub categories and what feels like hidden things. I would rather it be more easy and simple. For instance there was an error with an order I made and I had to search for quite awhile to find the “my orders” tab. 3. A chat customer service feature would be great. 4. Less redirecting to the regular website.

- Must have

I was a regular at my local Sephora until I downloaded this app a couple years ago. I have already left a review but I guess since I got a new phone and it’s my first iPhone a new review as needed... which is not a problem because I can brag on this app all day. Anytime I ever have a problem I just call customer service and they straighten it out for me and that has only happened once. The samples are great the rewards are great. If you don’t have this app and you love make up and skin care you need to download this right now and become a beauty insider. I should be a representative for Sephora! I love everything they stand for and all of the brands and products they carry. The Sephora brand it’s self, is awesome for the price point! You can’t get any better.

- I ❤️Sephora!!

App is amazing! I’ve learned everything I know about the company and the customer service, promotions and rewards etc, by using the app! I was able to get MUCH more info just navigating through it the last few months than I ever did in the store! I love the free samples and beauty offers!! Shopping w Sephora is my favorite thing! However it’s gotten me into some debt for sure! Lol but I DO love that o can use my JCPENNY credit card and make payments in the penny’s store which happens to be two blocks away-super convenient! The closest stores are at least 30 minutes away which stinks if I have returns. It’s hard for me to print returns labels without a computer or printer; that’s the only annoying thing. It hasn’t stopped me from making a zillion purchases!! Lol

- Quick peeks so easy!

I love having this app so I can take a quick peek without being obvious, no need for my iPad or laptop so no one knows what I’m up to. I love that I can search makeup and can make purchases without (my husband) anyone knowing what I’m up to or that I’m not paying attention to them. It works effortlessly and unlike other beauty websites, it gives excellent descriptions of products! The only frustration is that sometimes when selecting my 3 free samples with purchase, I receive something different than what I was looking forward to trying. I’ve been told this is because they run would be nice if they could keep that updated. But bottom line, I LOVE this app! (And ease of purchase gets me in trouble sometimes! Buyer beware! LOL!)

- Pretty buggy

I love the idea of the app and definitely the content, however for 2 days now I have been trying to get to my cart to check out with miscellaneous errors. I’ve restarted the app and reset my WiFi which seemed to get me there, however, when I got to my cart several items were sold out. Defeated I moved on with my order only to get stuck at the screen where you enter a credit card. Every time I entered the expiration date on the card it would auto correct the month to an erroneous date and declined payment. After 6 attempts I finally set the date to a month later than what the actual date is and the auto correct made it to the correct month. If I was any less self conscious about running around without foundation I probably would have given up and walked away.

- This App Update made my life so much harder

I’ve used my Sephora app since 2014 and honestly it’s been NORMALLY an easy to use app with clear cut options and working links to where I need to go. I don’t know when my app updated since I have everything update automatically but wow.... I can’t even click on my profile and see my beauty insider information anymore. The profile page is utterly useless I’ve tried to figure out how much I’ve had on a gift card before through the app before I go in store and NORMALLY it’s an easy process now it won’t even open the screen in the app at all.... what is the point of updating the app and adding more complicated tools IF THEY DONT EVEN FREAKING WORK PROPERLYim thoroughly annoyed and disappointed. Guess I’ll just buy my high end makeup at Macy’s since at least if I need to see how much I have on a gift card it isn’t like trying to ace a trigonometry math test when I’ve only ever studied algebra 1....

- I love Sephora but this version is not my favorite. Sorry

Normally I would give you guys and gals app a five as a Rouge member. You all are amazing but this version is slightly lacking for my needs. I have problems with my loves list and the try on products feature is very dismal now. I don’t always want to chat now with a beauty expert and find that annoying. I’m often trying to simply read the description of a product and that pops up and I get annoyed and just change my mind. I just need to know if a product will work for sensitive skin or something I don’t always want to chat. But I still love your products even though I lately have been getting samples that I did not want instead of the ones I did request. But I guess that’s life.

- Free samples and bday gifts!!

I thought getting a Sephora account would be too bouji for me but I’m glad I did. I mostly use it to shop clean skincare and they have amazing brands (obviously). Not all there products are super expensive however if ur unsure about one that is u can try buying a sample size first. They also give u 2 FREE samples with every order, and u can choose from a couple when u check out. There tiny but it’s fun to try out the different products. They also give u another free sample on ur bday with a purchase of something else, and this one unlike the mini samples is abt equivalent to a trial size u would have to pay for. Highly recommend there’s literally no harm in getting an account.

- It’s okay

Things are good when they work. Why do they show items that have been out of stock for over a year? Those items need to be taken off or marked as out of stock instead of having to click on them to just to see they are still out of stock. “Email when item is in stock” has never been sent but I get spammed for other things I’m not interested in. Maybe a notification for when something is back in stock not that things seem to ever go back in stock. It needs to be clearer if I can pick up locally or online only. If my cart is mixed with both, it should state what items I’m able to pick up. What is the point of the sample option when 90% of the time you don’t even get them? And if you do it’s rarely what you pick. Quizzes go blank when they don’t have a result so you can’t tell if there’s a glitch. Things for 30 yr old skin is the same for 40 yr old skin? I don’t think that is valid as many times as your results say. Update the foundation match choices. There’s tons missing. You’ve been selling Beauty Blender foundation “on sale” at 20 bucks for a while now but it’s not an option on the foundation match. Not that the foundation ever matches my skin outside the store to begin with.

- Better than real life!

Going into Sephora is often daunting to me. I love it, but it’s loud, crowded, and there are too many products that overwhelm the senses. (Yes, I have considered that I might fall somewhere on the spectrum but it has never been confirmed.) This app is a brilliant alternative to joining the highly decorated in-crowd and all their very painted faces. All the details, everything I need to search and make choices, right here in one easy-to-navigate location. They have also added product videos, which is amazing. A great addition to an already wonderful virtual shop. Shipping is also generally more prompt than promised, which is divine! Thank you, Sephora! Life as a girl is better with your app!

- An ok app

I love Sephora as much as the next person but this app seriously needs to improve. I especially dislike the point system as I’m used to the ulta app showing me all the points i accumulate whether in store or online which Sephora only shows online only. I have over 1000 points in store when i shop but on the app and online i only have 637? That bugs me a lot actually that i didn’t really notice it until i went shopping in store for the member appreciation event. The app is also very finicky as it take forever to load sometimes and when using the virtual try on the colors aren’t exactly accurate. Also which it has the option to use Touch ID to log in as well which would be a huge plus. Overall i like the app but it still needs major improvements so far Ulta is beating it app wise but still not as much as well.


Before I purchase any skincare products, makeup, brushes, hair products this is my go to app. I use this app mainly because it allows me to search for a product which I’m interested.. then I will read the full description, clean is best for me. Then I will read a majority of the reviews because my skin is super sensitive. I have two young daughters so I don’t have time to walk into the store blind, so this app allows me to dedicate myself to exactly what I’m buying, I am able to save the products, make sure they are available in the store near me and then as soon as I get to the store I have what I want so I’m in and out without a cry of my baby! It also doesn’t tempt me to buy other products since I stick to my list. Love it!

- It’s nice to find exactly what you’re looking for

It’s easy to navigate and gives you all the info you need and reviews, but when you use the option to filter reviews to only show beauty matches or people with your skin type or whatever I still have to scroll through hundreds of reviews from people without the features I’m specifically looking for. And it seems like they always have some type of bug, one day it’s kicking me out when I click a product I wanna look at or it signs me out after I leave the app every single time but I always have it set to “stay signed in.” And lastly they never get my samples right.... EVER, it’s free so it’s whatever but I wish if they were gonna give you whatever they’d at least remove the option to choose so I don’t have to get excited about something that isn’t coming.

- App worth using

So - apps. There are good bad and ugly. I like the Sephora app - definitely good - my emails open in my app (squee) and not in a browser. I like that I randomly place items in the Basket and a month later when I have money - they are still there. No pesky session time-out notices. I love the filter and the more than 4 options for sort. This is a good app - dare I say “great”? The only reason I am not giving it five stars is the “Find a Foundation” and “Find a Mascara” functions. They need work. Especially the foundation - Hey Sephora - even my app has my color match family. How about you tell me what color that equates to in the foundations returned? Cause it is awesome on narrowing down formula and brand - but which of the 49 shades are my match?

- Company Sephora 0⭐️

A company that stands for nothing but discrimination against a group of individuals that do not share the same ideologies as them. The makeup community use to be the most inclusive community, the place where Antoine could be themselves and feel themselves, be hyped up by anyone that liked your winged liner or make friends with anyone who snatched the same pallet as you. But at the world contributes to division Sephora is no different. They found no common ground with conservatives and instead threw them to the waste side with a belittling explanation. But maybe they’ll circle back to it. Stand up, be different, be brave. Love everyone no matter what they stand for, we live in a world where you can choose to be kind or you can choose to judge, Sephora chose to take the road most traveled. Unfortunate, they will no longer receive my money and I will no longer receive their “rogue status” so long Sephora.

- Screen time says I use this app too much

This may sound weird, but I spent hours on this app every day. I use it to research products because there are SO many ratings/comments/photos for every product. I love the filter and sort options, the “Loves” section and the ease of use of off the charts! My only complaint is when selecting a deluxe gift, using your points to select items or adding samples to your cart - if you EXIT the cart and continue shopping, they disappear and you have to start all over. Also the samples, deluxe items and samples are not the same from the main website, which can be AWESOME but if there are better items on the main website, I have to ditch the app.

- Smart, Easy, & Necessary App!

If you are a Sephora shopper than the Sephora app is 100% necessary, the Sephora app helps you keep track of your past purchases making it easy to reorder your favorite items, keeps track of your points so you can cash them in and receive free items in the bazaar, allows you to view products and reviews from other customers, and more. You can tailor your experience on the app to your wants, likes, and needs such as skin sensitivity, condition of your hair, eye color etc. the list goes on! Checking out is quick too you can save your methods of payment and PAY is available as well. It has made the shopping experience much more efficient!

- Love 💕🛍

Love this app! My town rarely has any of the items I love and need so this app is perfect to get all my must needs! Easy to find all the products your looking for. Easy to go back and check out the items you love, reviews from other customers are always on point. The app is so easy to use, love how products have inexpensive trail size items to try out. Flash shipping is a must and so cheap; quick shipping and products always come to me packaged amazingly. Find myself always finding better stuff threw the app then in store. Notifications always sent to show me new items and keep me up to date with what’s trending. Def worth having this app if your a makeup lover!

- Not as inclusive as they claim

After spending thousands upon thousands of dollars with Sephora the past 7-8 years, I am extremely disappointed in the company’s stance toward Amanda Ensing, and ultimately all conservatives. Inclusivity means including EVERYONE. It doesn’t mean only including those who think like you or those who will maintain and personally promote certain beliefs. As a privately owned business, you guys do have the right to cut ties with anyone you don’t want to work with, BUT you guys do not have the right to slander former sponsors and not pay them what you owe them after they did work that benefitted the company. I am extremely disappointed to have ever supported (and worked with as a brand rep) a company with such low moral and no backbone. There have been many concerning issues with Sephora, but this incident is the final straw. Please learn the meaning of inclusivity and diversity, and then do better.

- Why is this so terrible?? FIX IT SEPHORA

The app used to work great. Since the last update it is SLOW constantly spinning to load. Also, when you select an item then hit the back button after adding to cart, the app takes you back to the top of the page instead of where you left off. This would not be so bad if it wasn’t impossible to scroll down (past the stuff you already scrolled past multiple times) without being stopped at EVERY OTHER PRODUCT to wait for the spinning thingy to load! I thought it might be my wifi but the website worked fine. Except, when I tried to shop online — links on the website kept forcing the app to open!! Terrible design if you are trying to avoid the extremely slow app!! So frustrating I completely gave up on my order. FIX THIS Sephora there is no excuse for a company of your caliber. I made my Christmas purchases at your competitor!

- Wish I Could Rate This Higher...

I love Sephora and the app is great in theory. I created my account and began to create a virtual look (just for fun)... My screen went black and it kicked me out and returned me to my home screen. I reentered the app and discovered that the app had automatically logged out of my account. I tried to log back in but it said I didn’t have an account. I tried to create a new account but it said that my email was already in use although I wasn’t able to use the account it was being used for. I deleted the app and redownloaded it thinking that would solve the problem. I tried to try on an eyeshadow I really liked only for the app to crash, causing me to lose my progress again. I went back onto the app to find it had logged me out again! I want to be happy with this app but I just can’t when it continues to crash!

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- The Bomb

So dangerous - I prefer it to shopping in store.

- Love the Store but ADORE the app!!

I’m a rouge member and love that I can pick up any items or item with free delivery! Sephora has everything I want need and even more, the app makes it so easy to find and purchase!

- Great except…

Great app. Love the rewards. But as of Aug 16/22 in needs an update to fix the glitchy pages not loading properly.

- Great app but... would be awesome if your “Stay signed in” option would actually work. I have to sign in every time I open the app lately, even when it was closed only a moment before.

- Force quits

Visual artist isn't working. The app just closes every time I try to do it

- What’s wrong…

Couldn’t use it anymore

- Why Does the App Sign me Out?

It keeps signing me out regardless of the fact that I have the "keep me signed in" option in the app "on". 🙄 Frustrating to sign in ever use when I have just signed in previously only a minute prior. Please fix this issue.

- Keeps logging me out

Old versions used to let me stay logged in for days. This one logs me out everytime I exit the app even when I have the keep logged on button on... very very annoying.

- Maquiller

Super j’adore cette boutique

- Not worth it

Can’t add the points card to Wallet and the info on the website is more up to date than the app, so this app is more of a burden to have.

- Can’t add to Apple Wallet.


- Be careful when purchasing

I tried to Oder through the app and kept getting an error code when I hit complete order. I tired a couple more times and even tried to put in on my credit card too. I decided to just go online & complete purchase & had no issues. Later when I checked, there were 3 extra withdrawals on my bank account and 1 pending on my credit card! When I called Sephora they blew me off and said there was nothing they could do about it & I would have to wait to get my money back!!

- Stop Asking Me to Enable Location Services

Since I upgraded the Sephora app, every time I open it, a prompt appears to remind me enable location services. Please RESPECT the privacy of your customers Sephora. I intentionally disabled the location and no matter how many times you ask me I am not going to give you my location.

- Suddenly Stopped Being Available for Canadians?

I’ve been using this app for years and it’s suddenly stopped working for me. It always used to show me the prices in CAD and stock in Canada, as I live in Canada. However, today, my Sephora app says I am not able to ship to Canada or see prices in CAD and that I must use the website instead? I think this may be a bug.

- Make it work on older phones

Make it work on older phones App Store won’t even let me update

- too many updating v

anytime I wanna come on the app I need to update it first before I can continue. It's annoying af. way too much updating, it's actually ridiculous

- Specific products not loading

The Fenty Beauty Contour stick product on the app has been loading for days. I restarted my phone but it’s not working.


useless app. can’t ship anything to Canada.

- No PayPal option

Love the app. The only thing it’s missing is the option to pay with Pay Pal (need to use the website if using Pay Pal).

- Increasing prices & app isn’t excitingly functional

Lately, many Dior, Hermès & YSL items are raised by $1 & $2 after being brought back in stock... Not saying Sephora cannot increase the prices but it’s more convenient to shop directly through stores such as Dior etc. as they have vast variety of beauty items at lower prices (seriously). Recently there has been close to a hundred items on the grid to purchase but after going further into the product, the SKU doesn’t exist... Also, despite being opted to stay signed in, the app disconnects with error codes & messages & points being reset to 0 & coming back later in the day. Disappointing and over the chaos, used to spend $$$$ monthly on products & now I feel kind of dumb for bothering with Sephora. Kept getting a message if I “love the app” so I’m letting u know how I’m loving the overall experience. However, the customer service on the phone is lovely, very fast and easy to solve shipping mistakes. Thank u ✌️

- Love it

So I retired years ago, so wearing make up is not the norm for me. It’s very nice and extremely convenient to be able to browse the website Sephora and get the regular products that I bought for years and see what else is out there and it’s amazing to get samples and try to see whether I need to upgrade my supplies and try something different so I really like it especially when it’s from the comfort of your own home

- Does not work after update

Keeps logging me out. Takes a while to open a page. Really annoying!

- Virtual artist problem

Have updated but virtual artist is broken. Won't open and crashes app.

- Love this app!

I love being able to try shades of makeup before purchasing. Sometimes I'll just browse through lip shades when I'm bored. I haven't had any problems with the virtual booth. Not a single glitch. I do however wish they would allow foundations to be tried online.

- Spend in different categories

I have been using Sephora app for years, everything is smooth and convenient. Just a suggestion, could developers add one more functionality to show our YTD spend in different categories, e.g. skincare, makeup etc.? Currently we could only track total spend.

- Crashing

Wont open after update

- Panier

They should make an option to be able to send our bag to people so they can pay lol cause my bf have an hard time looking up for all the products so yes a option to send our bags if that makes sense.

- can’t leave reviews

It won’t let me leave reviews on products at all or ask any questions I keep getting an error message

- the texting option is terrible.

in person sephora employees are always going off topic when i ask them questions trying to sell me items i don’t even need so when i saw the texting option i was so happy. when i put in my problem it takes around 10-15 minutes for me to get a text from a helper and once i do it takes them even longer to get back to me once i respond . you also can’t leave the screen and why would i want to wait on that screen for half 20 minutes waiting for a text ? everytime i go off screen it exits my conversation and then i need to start a whole new one and wait . my phone and app are updated to most recent update so this is not a me issue it’s an app issue.

- Only USA address.

It won’t let me type in my Canadian address. Only USA.

- Not great on iPad

I recently re-installed the app on my iPad but it seems to be formatted for a phone, not the iPad. I use my iPad with a keyboard so it’s in landscape mode but the app is in portrait. Even when I turn my iPad it doesn’t fit properly. I do most of my online shopping on my iPad so I want to use apps that work with it. I think I will un-install again which is probably better for my wallet, and just use my browser when I feel like shopping.

- no more add to wallet

Please bring back add to wallet

- biggest lie worst customer service

worst customer service ever! not a good thing about it never shop at sephora canada! they are rude .

- App won’t let me ship to Canada

Will only allow US addresses when checking out.

- This app is good but it’s has some issues with phone Timings which frustrating

This app works very weird. It has some issues with Phone Timing. Its very frustrating. If too many people is using this app for shopping they have to make it more convenient

- Reviews

Despite the updates I cannot leave reviews on the products I’ve purchased.

- Cannot download Sephora Middle East app

Can you share link to Sephora Middle East app. I cannot find any on the App Store

- Cant write reviews

LOVE THE APP! I don’t have the time to travel to the nearest store so this app is perfect. Love all the offers and samples. Just wish I could write reviews. I tried multiple times for different products, even updated the app and it still says “error, try again later”. Also can only add 2 gift cards at checkout, can’t load them to the app before either. I had a few I wanted to use as it was an expensive order but only allowed me to use 2.

- Can’t place Order

App update won’t let me place order with Canadian address. Basic You need to fix it b/c I need to order

- I hate Sephora app

I placed an order, but it didn’t actually place, they took the money out of my account and didn’t process my order . I would like my money back

- Love this app but not 5🌟

UPDATE : Sept 26 2022 Once again love shopping on line but this app needs to be made available for iPad use The experience would be so much better !!! Also Rouge members should be allowed to use up to 4 gift cards when making an on line order. As a Rough member that should be a upgraded perk Sephora love this app , I do most of my shopping on line however navigating it on my phone is very very small and crowded…….. would love to see you make this app compatible with iPad so that I can view and shop on a nice wide screen 😉👍🏻

- App is buggy for past 2 months

App has been bugging since august, pages are not loading. Error messages, and slowness. Still going on even after updates. Makes it unenjoyable.

- Fix your app

This app has been broken since day one. You need to either stop trying to put so many features in it or stop the crashes that happen incessantly. I got logged off and now I can’t even log into my profile. The mobile webpage isn’t any better.

- Used to love this app

This app used to be where I get everything, and over the past while the app is nearly un-useable. The app freezes and crashes on certain items, you’ll get email saying things are on sale and they won’t be. It’s just a mess.

- Worst app. never use it

I payed $68.2 for the product and it had not added item in ordered list and asking for money again to buy that item.Never ever use it.

- bug

bug too much

- App not working anymore

The app used to work fine until last week. Not it either is super slow with pictures not showing or I’m getting SLS error messages that prevent me from using the app.

- Cheating- samples

My last 3 times purchases from the app, I either get the wrong samples, only empty package with no sample in it or I got no samples at all. There is no area for you to write the review about this in the app.

- Bad experience

Wouldn’t let me log in. Despite entering the right info, it kept popping an error message.

- Such a bad update

Since the update , I can’t add offers , and I can’t even check out . WTH MAN ?!

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Sephora US: Makeup & Skincare 22.21.2 Screenshots & Images

Sephora US: Makeup & Skincare iphone, ipad, apple watch and apple tv screenshot images, pictures.

Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare iphone images
Sephora US: Makeup & Skincare Shopping application iphone screenshots and images not ready...

Sephora US: Makeup & Skincare (Version 22.21.2) Install & Download

The applications Sephora US: Makeup & Skincare was published in the category Shopping on 2010-09-30 and was developed by Sephora USA, Inc [Developer ID: 370613550]. This application file size is 124.29 MB. Sephora US: Makeup & Skincare - Shopping app posted on 2022-11-17 current version is 22.21.2 and works well on IOS 13.0 and high versions. Google Play ID: com.sephora.sephoramobile