TeamSnap App Reviews

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Good-ish. Two gripes/suggestions. Conceptually TeamSnap (and its competitors) is good. I like the interface. But two things annoy me and they are easy fixes to my mind. Note that I experience TS as a coach (paid account) and regular user for teams I don’t coach. 1. Ad-free experience. I’m willing to pay for an ad-free experience because the type of ads TS runs are truly annoying. The problem is, the e-mail address I use for TS isn’t the same as my AppleID, meaning buying the ad-free experience doesn’t work. TS should have a way to go ad-free in this era if multiple e-mail addresses. In other words I *can’t pay TS to be ad-free, yet I’m willing to. I expect some of this is a function of the AppStore, but if I can buy TS subscription (as a coach) outside the AppStore let me do the same for the ad-free experience. This is no different than streaming service ad-free options. 2. Communication Options: Dear God simplify this. Also, adding functionality like polling for availability and attachments seem like easy “features” to add.

Great but customization lacking for $99. The app is great and love the simplicity, but if you’re going to restrict customization that most of the free apps offer for free, it shouldn’t be so limited. I paid the $99 (PER TEAM) to upgrade for the sole purpose of customizing to make it easier to flip between the multiple teams I manage and more visibly see which one I’m working on, but there isn’t a lot of customization and most of it is only visible on the website, which I’ll rarely use. The app is the whole point and honestly, it’s a more than a bit ridiculous I just paid $99 per team to allow me to put my logo on the team, which all other apps I’ve used or looked at offer for FREE. I don’t need any of the other features in that price point. Basic customization should be free and should be visible in the app, not just the website. These are easy enhancements and I hope TeamSnap will consider offering them, and at the lower price points (including the free version).

**Avoid TEAMSNAP for your club's parent communication needs!**. My experience with TEAMSNAP has been disappointing and frustrating. While the initial cost might seem reasonable, be prepared for a constant stream of advertisements that they bombard your parents with, trying to squeeze even more money from them. On top of that, the support provided by TEAMSNAP is subpar, leaving us feeling stranded whenever we encountered issues or needed assistance. The number of bugs and problems we've faced has been beyond imagination, making it difficult to rely on the app for smooth and efficient communication. Considering the numerous alternatives available, I highly recommend looking elsewhere for a parent communication tool that offers a more user-friendly and hassle-free experience. Your club deserves a platform that prioritizes effective communication without any intrusive ads or technical difficulties.

Good, but Photo viewer needs work.. This is a very popular easy to use team app. Have used it for years on many teams. One nice feature is the photo sharing ability built in under the “media’ tab. They include a generous amount of space and you can upload full-res photos which can then be shared by team members. The one downside is viewing. The standard viewer is 4x6, and it does not support using keyboard arrows like windows and other apps to scroll through the pictures. Instead you have to click the little next or previous arrows above the pick. Very monotonous and uncomfortable. Even more annoying is if you want to see the full size image you can click on the picture, but there are no controls to go to the next (or previous) pic! And since they don’t support keyboard direction keys, you have to figure out for yourself what to do. Which is hit your browser back button to take you back to the previous screen. Hard to believe something so simple (yet important) to basic functionality was overlooked. Hopefully they’ll add it soon.

Great Concept... how kids still have so many quirks?. This could be the new standard for coaches and teams but many quirks and unintuitive features hold it back. 1. I’ve entered the location of the games, yet on the map it still says address not located but the pin and the math is exactly the address I just put in. Totally confusing parents. 2. Inside of the app, in the email section, I cannot reply to an email. Is this intentional? Should I be replying through my Gmail or Hotmail account? I’m not sure?!?!? 3. The attendance feature is apparently not activated. Apparently the team “creator “has to set this up. Not sure if it is a paid service??? 4. I don’t understand what ends up on the Home screen. The schedule seems to be solid but sometimes there is missing information on the Home screen for next games, practices, etc. This is totally confusing parents. I’ve had to tell them to skip the Home screen altogether and just click on the schedule. When parents can’t depend on something, it is scary how quickly they will abandon it. I would fix these, and the other issues mentioned in these numerous reviews quickly before I create my own app and take over your business!!! You’ve got more work to do than just changing out the Air filter!

Needs a lot of work / paying for extra services that don’t work. This app is good at first, but once you start getting into the meat of using it the problems arise. No badge icon to notify of new posts, alerts, etc... Additionally the supposed easy notifications do not work half of the time and I end up with players/ parents who are uninformed. The worst part about it is that you don’t see any of these flaws until you have paid for the extra options, which don’t work. Good luck trying to get assistance as well, as you may receive an email reply a week or so after you fill out the online help request. Yes that’s right, you can’t talk to or chat with a human being in real time, unless you pay extra for that also. Get with the times and update your apps capabilities or you will be losing users nonstop.

Used to be awesome. I’ve used and loved this app for a few years now. The organization of having the schedule, team chat, email, roster, player RSVP for games and practice, etc. all in one location is convenient. Ads are what they are, but recently TeamSnap has decided to go so big with the ads, the app is almost useless. Besides the extremely annoying 5 second video ads that take up the entire screen and interrupt you, now when the ad bar is finally minimized, it goes right across the app menu, so you can’t click on any new page. I’m on an iPhone 13 Pro, so it’s not due to old technology or small screen size. I’m not paying a monthly fee because their free version is useless. I’ll switch apps to one that is useful.

Mountain biking. I’m 14 and mountain bike, now in my years of playing sports since five this is a great way to communicate considering that communication was extremely difficult through sending emails and texts and waiting on them, but with team snap they update almost instantly which makes your team so much more aware of what’s going on for things such as, practice, events, and even a team mix up. I will recommend this to anyone who coaches, cause the kids will find it a lot better to use this type of technology instead of their parents telling them!

Still needs tweaks to make it a viable player. This app is not bad, but it’s far from great. There are a couple updates I’d like to see in the very near future that would at least bump it up. 1) Please, please, please make it so we can heart or like a message in the chat. Right now it’s borderline unbearable because the only way you know the group has seen your message is if the type a reply. Also, important to note if this update is made...if someone likes your comment, only the person who made the comment would get a push notification. Everyone should be able to see who liked it and the number of likes a comment has received. 2) Allow folks to get notifications when someone makes a new Post (not in messages, Post) and when a reply to a post is made. And please allow pictures in posts. This would really helpful when trying to coordinate selling Football squares or other fundraisers. I like the idea of having a place for Posts, to keep information consolidated and keep the Messages clean...but if the group doesn’t get notified via push notification for posts and replies to posts...it’s pretty useless. I really hope the developers read this and make these updates. I know it would go a long way with this user!

Decent. Needs a few tweaks. I’ve managed two teams using TeamSnap. It’s a pretty useful tool for team communication. Here are my asks: - We need a fields for pronouns for everyone: players, coaches, and families. Also, more gender options than “male” and “female.” - Mobile phone document sharing. I’m not the first to say it. That request has been around since 2018, at least. - Fix the alerts. Families frequently don’t get notifications, and it’s not their phone settings. I’ve checked. On my phone, an iPhone, I have badges turned on, but TeamSnap rarely displays a badge alert when I have a new chat message. I don’t see any sign of there being a new message until I’m in the chat window itself. I usually only know via sound alerts. Occasionally a badge alert shows up, but not often. Would be nice to see it fixed.

Outstanding!!!!. I just started coaching this year 7&8 year old boys soccer. I was emailing the team parents all info that was needed for each game and practice. Then trying to figure out who was coming and who couldn’t make the games/practices. This app allows me to set a schedule with all info needed for each game/practice. Now the parents can just open the app and have everything right in front of them. The app also has a health check, which our rec league requires a log of all kids and coaches that may have been in contact with anyone exposed with COVID. Now they log in before each game and practice and answer a few questions and then I can export it to the league officials. I highly recommend this app for any type of team sports.

Almost a good app.. This is the third year I have used this app. Initially I didn’t like it. Then I kind of liked it. Now. I won’t use it next year when setting up my teams. One. I pay for it but still get advertising in my space. Second. The messaging system is subpar. It would be better if it just allowed texting and no Email. Email is for grandmas. I feel as though the developers are 20 somethings with no kids in sports. And if they do have kids. Don’t actually coach or organize youth sports. I have baseball teams. Basketball ball teams. And run a tee ball division of little league. Switching to another app. Also. The App and the website don’t talk. I have tried to retire teams. But they keep showing up on my app version. Also. I can’t retire teams that have been set up by others. Why can’t I have the power on deleting teams? There are better apps

Messaging needs work. This would be an amazing app and an easy 5 star review IF the developers would make some easy fixes to the messaging. First, there is no reason to have so many different options for communication. Just have one team chat function. The chat function is what allows managers and coaches to put something out and players and parents to respond. The others are not even needed. The alert function works for putting out last minute information but no one can respond to it. They have to then move the conversation into the team chat if they need to respond. Also, the notification function of the team chat is horrible. Our team is getting notifications approximately 30% of the time when someone sends a chat message. Also, add the app icon badge that lets you know when a chat message has been sent. That’s the easiest way to know you have a message. Make the team chat a one stop for all collaborative communications and this app would be perfect. If the “alert” is such an important function, add the ability to mark a chat as urgent and you have the same functionality but it is all in one place. These are easy changes and unless the communication features are improved, I will be encouraging my fellow coaches to seek a better app for managing their teams.

Awful!. I have no idea why this app is rated so highly! It's awful. I've only been using it about a month and I've already deleted and reloaded it once, and I'm about to do it again. It takes forever to load, freezes constantly, and there are so many ads! (Yes, I'm trying to use the free version. Maybe that's the problem.) The home screen never actually seems to load, so I just go to the schedule, but half the time that won't load either. It's incredibly frustrating! (I also typically get two emails, at the same time and to the same address, with every “update” to the team's schedule. I don't know if that's something the coaches set up wrong, or a problem with the app, but it's really annoying.) I'll be ready for this sport to be done just so I can delete the app and not have to mess with it anymore.

New format is a downgrade. I have been using Teamsnap for years, and I have always found it to be a great app to use with my kid’s soccer teams. However with the upgrade to the new format, things aren’t as easy to use as they used to be, especially with multiple kids across multiple teams. With the new format, many of the functions that I use as a team manager (Teamsnap Live, Payments, Tracking) are no longer on the main page for the team, they are now buried on a second page of buttons at the bottom of the screen. Despite using the new app for the better part of a month now, I still find myself muddling around trying to find things and switch between teams. Also, I feel like the ads have gotten more obtrusive with this latest update...

Love You Developers!. TeamSnap as an App is great at what it does. We’ve used it for our daughters sports ranging from Softball and Volleyball to Basketball and Soccer. It’s awesome. The communication and schedule sharing changes the way you interact as a Coach and a Parent. But, behind this incredible App are the true heroes....the Developers! I don’t know them, but I feel like I do. As a software developer myself, I feel like we’re best friends already. If you have this App installed and an update becomes available, I implore you to read the release notes that go along with said update. They are humorous and good natured, and offer a glimpse into the fun and joy that the developers put into making this great App for the world. Thank you TeamSnap Developers! Whoever you are, wherever you are...

Advertising. The advertising on this app is so inconsistent that I’m surprised Apple allowed it. Unlike most other apps, advertising is disruptive to work flow here. Instead of it taking a corner of the screen, it invades the whole screen and disrupts work flow. And getting out of each ad is not consistent. Some have a small hidden X on the top hidden that you need to find to click out. Others have a “close” button to click at the bottom of the screen. Not a uniform experience. I bet all the ad clicks is not because of interest but rather the sudden disruption of the user. This subscription culture is also greedy. No one likes subscriptions. I would pay $15 to buy this app once as I know I have to use it for over a decade with kids sports. But I refuse to pay a monthly fee. Especially if I’m being manipulated to do so because my experience of the app is being affected in purpose.

So handy as a first-year team manager. A parent recommended this app to me to use, and I’m so glad! I’ve appreciated having options to track some basic stats for our U-8 team, and the app has really helped keep everything in one place. Looking forward to seeing a couple very small enhancements come to the app, and appreciate some of the extra control adjustments in desktop view. I’d recommend this app to other parents helping support teams, and am already considering volunteering at team manager again next time. Spreadsheets feel archaic when compared to this app. 👍🏻

Love it!. We’ve been using team snap for several years now! I love it! I love that it has updated throughout the years. With the updates I do have some suggestions… 1. With the invoices we had a problem on where our athletes were only able to view their invoice. Their parents we not able to view them unless the looked on their child account. If there was a way to make it so the parents could see them on their account that’d be awesome!! 2. When uploading pictures to an album we can only pick one at a time. I’d love if we could upload more then one at a time. I have some parents who take tons of pictures so uploading one at a time is a little annoying. Other then those 2 things I love it! If I could I’d do a 4.5 on the stars I would! And the .5 is honestly because of the 2 things I said earlier. But honestly I love this app tons! Highly highly recommend it!!

Start forcing you to buy in-app monthly fee to use the functions that was free previously.. Start forcing you to buy in-app monthly fee to use the functions that was free previously. Great app and have been using for all my kids soccer scheduling, messaging, update.. free to use with ads, but now some of the functions that was free is not. TeamSnap is forcing you to use in-app functions, for example, listing of all teams schedule. Very useful function to know the weekend games that are happening for multiple teams, now not free anymore. Gave one star because I am not a fan of company doing sham stuff like this. What else will they be charging in the future, forcing you to buy a monthly plan. I hope parents, clubs, teams, and etc.. will realize this and start using other teams apps, free with ads is okay with me.. TeamSnap, since you grown and more accounts opening, it time to get greedy?

Super Useful with an Annoying Problem. This app is incredibly useful to facilitate team logistics and to share team info. As long as team parents participate, the app will let you know who is going to practice each day and help you plan around attendance. It can let you update game scores and results in real time (for parents who can’t be at a game). It has a team only chat; very useful for games on the road. Only problem- the app always has a little orange dot to make it appear that I have a missed message to read. I’ve opened everything in the app to make sure (and I’m pretty familiar with it after three years of use), but I can’t get the annoying alert to go away.

Could be a great app but..... It has many areas that are lacking. I have one team that gets all of the notifications and another team that gets NOTHING! Mind you I set up both teams on the same day so what’s the problem??? It would also be nice to add a feature to where the creator can see who actually saw a Posted message in the team chat. We have had many parents miss games and practices all together because they never receive and email or notification for it. I am not sending out daily reminders of what is on the schedule for the day and still have some parents not getting that info sent to them. Very frustrating!! I have even checked their phones to see what they are talking about and their team message is completely empty.

Terrible user experience & mystery machine. This is one of those apps that you have no choice to use and therefore forced to live with no matter how crappy the user experience is. I am a coach and find this mostly frustrating and largely useless outside of schedule and roster, which could be accomplished with a Google Doc. The notifications are absolutely worthless…an alert pops up. I can only see the first 5-6 words and when I press on it I get taken to a place in the app that gives me ZERO information on what the notification about. Nothing in alerts, chats or other section that connect to that notification. Absolutely terrible design. Did the developers even do any player/coach user testing? Probably not…the fees come from club administrators so imagine that is where whoever runs this company has directed their focus be on. I will be recommending a different app to my club going forward.

Love it, but could be even better if.... I’ve been a soccer mom for 10 years and also coached for 5 years, so I’ve had to use many different communication tools over the years. Teamsnap has been the best at getting parents up to date from the Coach and also at bringing parents together. For older teams, we love the Live Game feature because we aren’t at all the games now that our kids drive. For our younger teams, it’s great because we share photos and plan off field team events easily. I have problems with being the owner of multiple accounts and teams (older kids have their own, and it causes issues with mine because I get listed twice), I also wish the customer service were more prominent because I don’t know how to fix these issues! Lastly, they should make it more obvious to Coaches which messages actually text parents (is it alerts, messages or mail..our coaches get it mixed up!). Overall, I LOVE this app.

Great app with one flaw they clearly are choosing not to fix. PROs: This app is great. Easy to add teams from multiple sports to organize practices, games, field locations, notes, etc. Also seamless integration with Applemaps or Waze (dependent on team manager putting right gps location into teamsnap). Ability to view schedule by sport, or across all teams for an overview of all the sports-related shuttling you have to plan around for the next month is indispensable. I literally cannot think of any way to make it more efficient to manage multiple kids in multiple sports. CON: it is great to be able to share files as attachments to team communications (documents, pictures of the team, etc.). This can only be done via computer, not tablet or mobile device. This is absurd in the year 2018. Every app on every mobile device has seamless ability to take a picture and attach to whatever communication is being sent. If anyone minding the shop cares about the customer experience, someone in the brain-trust at Teamsnap will put someone on a project to add this feature, and in 6 Months we’ll all enjoy it.

Best app ever for Teamsports. Great app. Spend the money on the full access and get your team on board to only communicate to through one app. If you really get parents and players on board, it will remove a lot of communication problems, drama, and repeated questions. You do need one person to really make sure all info is communicated once then the system will send a reminder. Encourage all players and parents to use app on their phones. When a question arises, refer them there. All players can get email from site. No more asking manager for it. Can separate messages to certain players. No more long strings of reply all. Have your players mark availability and no more questions of where is coming or not. Have a player that is sick, not it in there availability. Beat thing is parents can subscribe to calendar and it will import to their calendar. No more manual inputs. If manager change game Love this app!

Ads for teams I don’t own, even though I have a paid subscription. This app is great for coaches and managers. We pay for the subscription and feel that it’s worth it. What I don’t like is the ads. They aren’t on the team I manage. But now I have to pay to eliminate ads on teams I’m a member of but don’t own? Even though I already have a paid subscription to the app? Sorry, that’s a crap way of sneaking in ads regardless. The new features on the app are nice, but aren’t universal between the mobile app and the desktop. It is really hard to set lineups on my phone. All of the heavy lifting (scheduling, rostering, etc) is done on a laptop. And the chat feature is only available on the mobile. It would be helpful to have that functionality across platforms.

Westhampton Subdivision, City of Clarkson Valley, Sewer & Water Utilities. Our subdivision is 52+ years old. Piping for sewer drainage and storm sewers drainage has never been replaced, corrected to date. Attention between City of Clarkson Valley, Westhampton Subdivision , MSD Sewer, and Missouri Water is needed by the residents - (whom pay subdivision fees, taxes, utility bills, and insurance ) please note :Water Company says funding is on HOLD for restructuring and replacement common ground storm sewer? Are the 95+ homes in our subdivision ( and the trustees representing us ) aware of this issue ? Finding (with stipulations) homeowners paying $28 yearly Assessment Tax to City of Clarkson Valley is only for lateral sewer problems OFF our property? Missouri Water & MSD continue (with no resolve or involvement) to deny responsibility to update storm sewers traffic from Kettington, through our common ground, to the Trowbridge main. The unresolved, most assuredly will bring down property values over time if not repaired. Besides the numerous water shut-downs and nail biting flash flood storms to endure.

There’s an Add for that. We have been using TeamSnap for many seasons. I coach multiple sports teams so pay a good deal of money per team. As a coach it’s great gives me a place to update rosters , contacts, houses all my sports in a nice place. The stats portion, payments and the Social space for pictures and chat is nice. Some bugs but overall was satisfied. Seen a very strict drop off in utilization by parents didn’t understand why until was met with a very frustrated group of parents in our team meeting and seen that to not be shown adds they needed to pay monthly for TeamSnap + . Insane.. the adds were taking up majority of the screen and obscuring the needed details. As a coach this Was a good tool. If we are going to be asked to pay fees to use but in turn hit our players with unwanted adds what’s the point is paying the hefty fees? Use the free sites and get the same level of features (and more in some cases) and save the money for a new bench each year. This was an unfortunate change that as a coach I was blind to. Disappointing. Without the adds would be a 3-4 Star if some bugs are fixed. With adds 1 Star . Better to use the free sites at least there you are sacrificing some annoyance for price. Here you pay and still get hit..

Solid Sports Management App with Annoying Bug. This is a fantastic app for managing your sports teams. I love how easy it is to manage schedules, track activities such as registrations, track availability and communicate with the team or individuals. The only reason I didn’t give this app 5 stars is due to an annoying bug. When I’m typing a post, alert, message, or in the notes field of an event, the app completely crashes. I lose all information that was previously typed before the crash. I created two events and typed one alert this morning. The app crashed with each. Hopefully this is something easy to fix.

Disappointing Experience. TeamSnap has been a disappointing experience. Unfortunately, the app consistently encounters errors, making it unreliable for accessing important information. Many tabs within the app frequently appear blank, hindering our ability to navigate and utilize its features effectively. Even basic functions like team chat suffer from significant delays, impacting timely communication. Despite investing in the paid version, these persistent errors remain unresolved, leaving me frustrated and removing the subscription. While everyone can understand that technical issues can arise, the decline in app quality has been evident. Rebooting, refreshing, and even logging out and back in have proven ineffective in resolving these problems. As a platform widely adopted by our team, it’s disheartening to witness the deteriorating performance of TeamSnap. I hope the developers address these issues promptly and restore the app’s reliability, as it plays a vital role in managing our team’s activities.

New UI update terrible. I am a diehard TeamSnap user and really loved (and relied on) this the app for many years... until recently. Ads being placed within schedules while updating availability is beyond annoying, and this week’s UI overhaul is awful. I have to tap and click in too many places now, whereas before the app was simple and clean, with a single click on an icon instead of several clicks within drag down menus. Because of these changes, I now have to search for my kids’ multiple teams, and then search for the functions within their TeamSnap site, which has made this app more time consuming. Worse yet, I don’t see teammates updating their availability regularly anymore, probably because of this bad update. Please go back to a simpler, cleaner, and time saving way of navigating this app ... and get rid of ads in scheduling update sections!

Updated Review after Customer Service. Very happy to say that there was a glitch with the all and uploading to calendars (caused a lot of manual work), customer service didn’t really understand it and sent me a couple directions. After sending a lackluster review, here, there was excellent follow-up, support and a fix. I can always appreciate good follow-up and have changed my review to reflect this. Also, when the app is working I do love it, as I have about 10 active sports for my kids. Nice to have all data in one place. Thank you!!

Accounts Not Found Issue - Deceitful Tactics. Woke up Saturday morning to find all 3 of children’s teams were deleted from our accounts. Went through troubleshooting and had TeamSnap tell us that we must have deleted our team. A parent from our team was also told that we deleted the team. We aren’t the administrator for 2 of the teams and have no access to delete. Finally after much back and forth, TeamSnap was able to reinstate one of the teams after telling us that it was not possible. I like the app (except for the abundance of ads even through we pay for ad free), but not being truthful about the problems and blaming the user when there is clearly a problem is inexcusable. Own your problems and work to fix them. We’ll be looking at other apps for next season.

Fix Refresh Issues. Recently for each game, refresh issues are serious. The RSVP are not refreshed. It’s happening from last 30 days or so. In the previous versions, pull down used to show dotted circle as progress for downloading new data. With current version, even after repeated pull down it doesn’t refresh. You log out and log in and data is still stale for list of players. It’s very painful as you have to use web browser to review games RSVPs to make decisions about declarations of the games with the list of current players. It’s irritating. Please fix this issue. I like TeamSnap as it makes organizers life easier and we pay for ultimate subscription. If I have to really ask for new feature set, it will be various styles of polls for collecting feedback, ratings and input. Single choice and multiple choices polls. It will be very helpful as organizers can gather data for many topics related to events and sports. Thank you keep the good work and stabilize this product.

Good app, needs to streamline message options. I’ve used this app for 3 seasons girls softball teams and it’s great - keeps team organized and parents informed. The thing that keeps it from getting 5 stars are the (too many) Messages options: Email doesn’t support reply all. You send an email out and it’s one and done. If you want to update that email, you have to compose a new email. Posts (Message Board) do not have attachment option. It would be helpful to pin a post at top with an important attachment so parents can refer back easily (instead of wading through emails). Alerts are confusing. I received a few alerts from a parent thinking it was sent to the whole team when it was just to me. Team Chat. I have no idea if everyone has seen a chat I’ve put out or if they even know how to access on their mobile phone app. People don’t tend to reply to chats, I think because it looks generic and you have no idea who’s reading - is it grandma, parent or friend who signed up kid? It would be great if your product team created a messaging option akin to a group text like whatsapp, where the user opts in a cell phone number and name to be used in a group where we can exchange messages, photos or attachments. This would replace team chat.

Useless. Wasn’t always this way though.. So I have been using this app for many years for my oldest playing soccer on different teams and leagues and we didn’t have any issues. Until recently. I’m not sure if there’s some sort of bug or something they need to fix but trying to use the app is hopeless currently. There is no dashboard, the home tab is blank, you can’t view the schedule tab even though the practice schedule has been released. The roster section is accessible, sort of, but it won’t save the info you put in. Frustrating. I hope this is resolved before August when my little one starts playing or there will most likely be a lot of confusion and missed communications between all of us. This is disappointing to say the least.

Ad nauseam. My second review. I hope lots of users read this and ask their team managers to abandon this platform. Sure, they lured in users with some well executed features, but it seems the plan was bait and switch. Not only do they charge a usage fee for the team management, but they abuse the team participants with advertisements on every click, and are charging a crazy fee for an ad free experience. It’s one step short of extortion. I used to love this app, now I hate it. I hope the owners of this company crash and burn on what appears to be a money grab IPO start-up play. Your greed is detestable. How about fewer features and an ad free experience. I mean do parents really need real time score when they are on the sidelines watching the game. Shameless commercialism. Vote with you wallet and put these money grubbers out of business. Ask your coach to find a new app. There are others out there who are not exploiting you and your kids.

Please fix this promising app. First off, the concept of this app is great. Our team really uses all aspects of it. That being said, the programmers really need to fix the many bugs in the program. Such as: if you update/change a photo using the browser version, the iOS app doesn’t not update or sync. The only way to get this to happen is to delete the iOS app and re-download it. Then the new info is there. This needs to be done every time there is an info change via the browser version. Also, when uploading a photo with the required specs, the app still chops off the players heads. The only work around I found was putting a large border around the photo, so the crop wouldn’t cut off most of the picture. I would love to give this app 5 stars, but it is beyond frustrating to get things to sync up between devices. If I’m missing something here, I’d love to know a short cut rather than deleting the app and re-downloading it. Please fix “what could be a great" app!

There are better apps.. We have used several of these apps in the past. The team we took over was familiar with this one so we continued it. Team snap charged a premium fee to see who would be at the games, fine. Paid the fees. The fees were twice what our favorite app costs but offered less features. Whatever. The deal breaker was that I tried to cancel right after my membership renewed for our final month so the membership wouldn’t renew after the season was over. They immediately rip away all the benefits you already paid a month ahead on and you can’t use the services you paid for. This is shady business practice and a potential class action lawsuit. You have to continue to pay for this membership up until the day you are done using it and then hopefully remember to cancel. They are absolutely counting on you to take a month or two to remember to cancel this membership. And they offer zero refunds if you are a day late on cancellation. We would have probably stayed with them another season or two if this last part hadn’t occurred.

1 flaw. At first this was a 5 Star even with the flaw. And if I can rate the customer service, it would be 6 Stars. However the only part that irritates me is the payments section. When you add a new player on an existing roster, all of the past dues are added. Irritating to delete one payment at a time but doable when the team is new. One year in to this app and I added 3 new players, I had to delete months of payments one at a time for each girl, other wise it says they owe $2000 (or what ever your dues are). Now it’s a royal pain to add players. I submitted a request to improve the payment feature a few times over the year but nothing has been done yet. Once that is fixed, this app goes back to 5 Stars.

3 things I love about a Teamsnap. As a coach, I had been using WhatsApp to communicate with the parents of my team. When another coach told me about Teamsnap, I decided to check it out. Here are 3 things I love about Teamsnap: 1) I love how I can have everything in one place. No more using Sign-up genius for half-time snacks. Teamsnap “Assignments” takes care of that. 2) I love how easy it is to communicate a cancellation or a event change. When weather causes a cancellation, I edit the event by sliding a button and immediately the parents are informed by email of the change with subject heading that makes it crystal clear 3) Statistics. I am a numbers guy. I love how the outcome of each game can be immediately communicated and becomes a thing of record. With that, you can keep track of who scored, who gave an assist, who fouled...and many more. The one thing I wish it had was interface with Apple CarPlay. That way, I could receive messages while on the road and respond immediately I’m sure the good folks at Teamsnap are working on that

So frustrated with this app. This app came highly recommended and I’ve used it for about six months now but I’m not in love with it. I’ve had to resort to other apps to send messages to my team because through the Phone app I cannot send attachments. It is so frustrating, & time consuming, that I have to wait until I get home & log into my computer to send a file or pictures to my team. Most of the time I need to send a file or a picture while I’m out and I can’t do it from the app on my phone. I have even tried going in through Safari or Google on my phone and logging into my Team Snap & I still cannot attach a file or pic. Also when I do send an attachment in a message from my computer my parents using the phone app cannot see that attachment when they look at their messages & have to go to their email or log into it from their computer. Another huge plus I have found with the other app is that I can schedule emails or alerts to go out at a certain date & time and that I have found is such a huge help for a busy team parent/coach. If you could make these improvements he would make this so much more user-friendly. Especially for on the go busy people. There are some great aspects to this app but these few things are pretty important and without them I won’t be using this again next season. Thx!!

Enhancement please. The chat feature is great however it would be really nice if we could have multiple chats with the same people in them. We talk about many things over chat and sometimes the thread gets all intermixed between what we’re trying to talk about. So a chat for each topic would be great but we can’t have more than one with the entire team on it. You can only create multiple chats if different combinations of people are on them. Having a way to do chats with the same people but multiple chat windows so that they were based on different topics would be awesome. If that can’t be accomplished is there a way to add chats into an event so that when you go in the event you can go to the chat for that event and then see the things that are chatting about specific to that event.

Could be better. Our club has used this app for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from the app when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make this app more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen.

Used to love the app, but not since they changed look. With multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open the app and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team.

Total Noob with TeamSnap but feels like a lot is missing. Kind of new to TeamSnap and unlike the concept but there are some oddities. We got an email from a team manager but there is no button to reply to the email and no way to add attachments? At least not on an iPhone 12 Max Pro. That seems odd for 2021. Maybe in 1994 that would be okay but today? Also, I feel like I get so many notifications from the app and it’s not clear why. Email, text, one for my Non-player account (I.e. parent) and one for my 5 year old. Also, when a manager invites people the onboarding workflow is kind of lame. It asks you for a password you haven’t yet setup and you have to do a password reset instead of prompting you to register properly and set one up. Overall, it feels like non-software developers made this app or just devs that are not actually users of their own app. I could go on and on about UI/UX but it’s only been a week on the app. Again, the concept is admirable and the need is there. Just not very good execution. The ads are also annoying. If you pay $9.99 which is what Disney + costs I shouldn’t be seeing ads. That is weak sauce.

Good so far. I downloaded this app to help a college that I am part of communicate better and it has been amazing at doing just that. Everyone loves it however there are a few that could use some fixes, for example it would be great to be able to upload multiple photos at once and also video upload through the app not just online. One thing that we use a lot in our group is the group chat and that could use some improvements as like maybe support for third party keyboards from the AppStore as well as video and maybe gif support. I hope this feedback is helpful in helping improve the application.

Worst sports app and no help. This app is the worst. It’s not intuitive at all. They clearly did not get GUI feed back from real users. App should allow you to upload bulk pictures, it doesn’t. Website should allow you to log in but all I get I get is a blank page with too many requests. It doesn’t reset. Help is non-existent. The ads are annoying and the sound turns up when they play. You can’t get out of them without killing the app. Chat between people in the team doesn’t work. It shows you that the message was sent, but they never got it. It’s got to be the worst app ever. I hate Sports Engine, but it is far better than this. It’s free and doesn’t have annoying pop up ads. It’s really a shame. This could be so much better. Don’t waste your time on it.

The badge notification is not working. I don’t know why but recently after the update I show that I have five unread messages when I check my messages I don’t have any unread messages. When I get new messages it just adds on from the five that won’t go away other than that before it was a pretty good app but this is quite annoying to me now at the point debating on just deleting it and figuring out from his teammates what’s going on because I don’t like unread notification showing on my phone. Update First issue fixed itself after I sent in my review. However I’m still over this app they canceled practice four hours prior to practice I have no notification in my phone from the app. I check to make sure all my notifications are on and they are. I have to open the app to see that they canceled practice so I drove all the way out of the way to just drive back home for nothing. My plan is to find another app for them to use to tell them they need to start using that one because I’m over it

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Terrible App. It’s useless, hard to login to for a start, clunky to use. Keep clear.

Ice Hockey agrees. Covers everything we need to prepare the Australian National Youth (U18) Team for the ice hockey world championship in 2014. Great app for a great team.

A great tool for teams. In that past we had used emails - this app is much more efficient. Some features not in use in Australia and that is why it is not five stars.

So useful!. It is great to always have the game and training schedules available.

Excellente!. Sensational organisational tool for our team. Highly recommended.

TeamSnap is a fantastic App. Excellent App with great customer support. Has most features that are needed and is constantly improved and updated.

Team Snap. Great app for keeping our team organised. Simple and easy to use

Easy to use, all round great app. We have been using TeamSnap for many seasons now for softball and as a user (not an administrator) it is super easy to use with lots of information. Highly recommend it. Only reason I didn't give 5 stars is that I have used it from the Admin side.

Simple and efficient. I use it to manage multiple teams.

Love the idea but the app isn't working.. I use teamsnap on my PC and it's awesome. Having this as an app is a great idea. My problem is when I click on a selection in the app it just sits there loading. So I can't use this app.

Excellent app. All teams should get Team Snap! Excellent organisational layout, fast and we couldn't do without it.

Fantastic app. Great app for organising my sports team. Only drawback is you can't use the SMS function in Australia. I still highly recommend it!

New version. The new version is really slow and keeps crashing on my iPhone Frustrating

Great App. Works well and helps with organising my weekend with 2 boys playing soccer at different venues and times. Agree with previous reviewer, would be nice to have SMS for Australia.

Great app. Fantastic app from r team Comms and getting everyone across event calendars. Really good

👍. Great app ⭐️⭐️⭐️⭐️⭐️

Best app. Brilliant app especially for sporting events. Had this for our baseball team. Contacts, schedule, emails, photos. Highly recommended

Steve. Brilliant

Great help. This app was a perfect find for our team

Not for me. Ok but terrible offering with imposing ads throughout the app and emails with constant offers.

Can’t even open the App. I downloaded the App and am running iOS14.7.1. When I click on the App to open it, it just refreshes and won’t open. Pfft.

Those damm ads - now worse. I’m aware that I have the option of paying to remove the adverts (which have recently become so much more annoying) however surely anyone connected with a club that pays for multiple teams should not have to put up with the ads.

Functional but ugly as sin. The app was apparently updated in January 2014, which is surprising given that it still hasn't been updated for iOS 7, let alone 8. Don't hold your breath for an iPhone 6/6 Plus update any time soon. The UI is pretty terrible - it works, but you'll cringe at every screen if you're used to modern apps. It's clear that there was no designer involved with the process at all. It's a pity - TeamSnap offers really useful functionality. I'm not sure why all of these 'sport management' platforms have such godawful user interfaces.

Good but team cowboy's better. Could be a little more intuitive and to the point but is still useful. I think Team Cowboy is better.

Excellent fun for the stats freaks. Makes sense easy to use and great to stay in touch with players etc. still needs a few extra touches but great for me

Understands Sports teams.. User friendly.

Subscription fee ransom. Great app. Excellent customer service. Received a response to my email query within 30 minutes. And a very good response too. Our team is loving it!!!!

New update so slow!. The new version is too slow to load, very frustrating especially when we need to start our session already and this App takes so long to load!

Fabulous. Great way to organise a team. So much better than emails and texts 😀

Wonderful facility and great support.. The fact that SMS isn't available in Australia yet is minor issue as there are other apps out there to make up for this. The online support is also wonderful, personal and prompt. I've found this app to be wonderful for my teams and have used it for 3 years now. The players and parents love it to. The only suggestions I would make is the ability to allocate people in the roster to jobs like umpire and scorer. Also it'd be great if based on the game availability, you could make a batting lineup. Keep up the great work!

Please stop sending me emails. Everything works fine but it keeps sending me emails. I have selected "don't email" everywhere in the preferences and double checked the selection, but they keep coming.

Saves time. Simple to use amd saves time.

Latest Version Won’t Download. Your recent update, will not up date on my phone?

Great. Love the app makes managing a sinch !!

Latest update is terrible. The latest update to the iOS app is awful. Difficult to switch between teams and the message box keeps shrinking to a single line... Makes team communication difficult when you can’t see what you’re typing... Please fix it! I am a monthly paying team manager.

Love it!. Everything is in one place. No pieces of paper and clip boards to carry around. You can share attendance with coaches and other club officials. Online videos also help. Great app guys.

Perfect for Football. Great app really easy to use

Love it. Makes things much easier when traveling regionally to metro matches.

Teamsnap. Fantastic app. I manage 2 football teams & the cost is definitely worth he time saved.

Very easy to use & loads of functionality. Great tool - makes life a lot easier

Team Snap. Great app but still has a few glitches affecting those of us living outside the US. In Australia the SMS function doesn't work because it doesn't seem to recognize the major mobile/cell phone providers. If this could be fixed the app would be pretty flawless.

Disappointed. SMS doesn't work in Australia without buying additional external SMS pack, managers can't set player availability in app (yet). Availability list shows non players so have to manually work out if I have enough players, subscription required to use basic functionality

Best App. I've used a few different apps but TeamSnap is always the best. Reliable, no horrible ad banners, intuitive and with great features for managers.

Great app. This app is great i find that i can look and see whats happening weeks in advance and work around it as well as change my availability at short notice great for baseball for rostering etc

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Watch out for Squadlocker. TeamSnap automatically enrols your team in a low budget “team merch” site, this site will start sending spam to everyone on your team. You need to send an email to close this “team merch” site.

It sucks. I hate it man this sucks

Chat Is Too Limited. Apart from a LOT of annoying ads, for the most part, the app works well, but the chat leaves a lot to be desired: 1. You can’t send or receive chat-messages from a computer, only from the app. 2. You can’t add people to a group-chat after its creation; you have to create a whole new group instead. 3. Messages are contained within the chat of the team in which they were created, so you often have to switch from Team X to Team Y to read a new message. 4. If someone sends you a message, and the team is retired before you read it, it remains unread, and you are stuck with an annoying red circle with a number in it that you have no way of clearing. Fixing these issues would be worth an extra star.

Ads ruined what was a good app.. I have used this app to manage teams. As well as to help manage an entire league. It has a set a tools that is fantastic and worth the price that the teams need to pay for the app. However, a few years ago they started, including ads for all the players, and I can truly say it has made me hate this app. Our league pays multiple thousands of dollars a year for everyone to have access to this app. yet I can’t get through five straight actions on the app without having ads pop up, banner adds and other crud now. Years ago, it was myself and one other who convinced our hockey league to pay for team snap and we were thrilled with how it improved communication and player attendance. Now I have find myself as someone who has spent time, actively looking for an alternative solution because of the ads.

Now charging people twice.. The app itself is still very useful, but now has random full page pop up ads that are so annoying. They want you to pay $24/year to remove them(per device), even after your team pays for a subscription (which is already being paid by parents through team funds). So annoyed at this method of double dipping!

Head coach helper. This app is great. Wish I didn’t have to pay full price to add my coaching staff to the roster but the level of organization it provides my team staff is great. I have my full roster, season games, and reminders set on two different teams. I’ve been using this app and recommending it for years now.

Having some challenges. My husband decided that he didn’t need to be included in all the notifications( we are grandparents of a player). When he “quit” the app, it not only deleted him, it deleted all family members from the app! This should be a simple process and 1 person should be able to quit without it knocking out all members! Please look into fixing this, as apparently we are not the only ones to have had this experience! I will correct my rating, once this issue has been corrected

Annoying. Not very good set up. Have to pay to have more than 15 on the roster. Now i know why my friend hated it for his kids hockey. Deleted it.

Bad update. There was an update about 2 weeks ago and now anyone with a Shaw email address is no longer getting teamsnap emails. They are not going into “junk” they are just no where to be seen. Was a great app for teams to use until this happened. It has caused a nightmare!

Confusing. Makes it really difficult to discern how you should sign up as a parent and child/team member and it’s unclear how to switch. Resetting your password generates tons of errors and you have to delete the app to reset. Works ok but the experience really needs improvement.

Review. TeamSnap is and always has been top shelf for all of your sports tracking.

Great for organizing. With a couple kids in sports on top of my coaching, this app keeps me super organized.

Wasted my time. Have to pay now for people to mark availability so basically a pointless app unless you want to pay $8.50 a month.

Avoid, poor customer service. I have been a premium for a couple of years. Last week the statistics portion of the app stopped loading. I reached out to CS who couldn’t help and “prioritized” it to the tech team. I reached out to CS after 4 days and was informed there was no timeline. I threatened to write a review if someone did not at least contact me in 48 hours and low and behold no contact and no stats page. We run a league and were informed the best thing to do was to start over? Manually input the whole year? This is unacceptable for the monthly fee. If you need CS you will get none. I have had to move over to excel now. This site has disappointed several league members.

Not Impressed. Using this app because of a group I belong to. It is awful compared to other team apps out there. It’s not intuitive, the ads are annoying and no ability for members to add profile pictures. Then when creating an album to add pictures for an event, pictures can only be added 1 at a time, rather than offering multiple photo selection (which virtually every other app on the planet supports). I would give it 0 stars if possible.

Amazing. Worlds best sports app to keep track of events

Can't live without it. TeamSnap is the ultimate app for getting your teams organized. I can't live without it or be effective as a team manager without the use of TeamSnap. It's flexibility and robust features allow me to do all the things I need on a daily basis to better manage my children's sports teams. I have even recommended that our dance studio use TeamSnap. I truly believe that you be foolish not to take advantage of such a powerful platform. I hope they continue to evolve TeamSnap - for the price, it's an invaluable tool. Keep up the great work!

Doesn’t work. Unfortunately, with the latest app as of this review, the app opens, displays the tab bar and blue header, and stays blank. Completely broken. When I go to the overflow menu I see a grey loading bar that says “Loading…never updated” and below that, in the body area, “VERSION 6.25.0.11”

Won’t update. Since this morning trying to update app it will not update. Reset my phone, deleted app and tried to re download the app and it will not download. What’s the deal

Improved Chat feature. Hey can you make it so we can add and remove people from the chats without having to make an entire new chat each time. It gets annoying quickly.

Next update needs to have an option to !!!! DELETE A CHAT !!!!. Delete chat option

Ads on teammates phones. I don’t appreciate paying $60 a year for an app and having half the team see ads pop up. Either charge me for a subscription or show me ads. Pick one. Will move to a competitor as soon as possible.

Essential part of sports management. With three kids in competitive sports, TeamSnap is the best resource we have for keeping track of where to be and when.

Pretty Good, Except for the Ads. TeamSnap is a great app to plan and check dates on games, who is and isn’t going, to message the team on updates, find team photos, etc. . The only thing that really bugs me, though, is that there’s way too many ads. They’re everywhere, and it’s driving everyone crazy.

Invasive full-screen ads are ridiculous. The app now obnoxiously serves full screen ads and several times I had a forced full-screen video ad that I could not close for 30 seconds.

Awesome Aid in Team Organizing!. The best

It's alright but needs a few more features. Works well for organizing practices and games, but really needs the chat feature to be updated with the following features. - Ability to delete old chat threads by anyone - Ability to add new people to existing chats (admin) - Ability to change the name of a chat (admin) The team I'm on has been around for awhile so we have way too many chats we can't get rid of, we also have new people joining and they can't be added to the existing chats which is incredibly frustrating. If there was a better option than TeamSnap out there, we'd be using it.

STAY AWAY it is just an advertising platform. STAY AWAY it is just an advertising platform. Not useful for sports. Good to buy stuff online… like an intrusive line of bothersome salesmen piling in every time one clicks.

Use to like, but STOP charging me. I enjoyed the app and what it did for my team. Now that the season is over we decided to not use it. I cancelled in March, my phone shows not active but I still keeping getting charged. I’ve emailed, tried to find a phone number, I’ve tried on my pc, phone, everything. This is awful services, do not subscribe unless you want to pay for it for life!

So easy. My dad is the head coach of my baseball team and I can see when we have a game or tournament and I also play on another team and I play really often so it’s quick and easy!

Suggestion. One thing that would be nice is once you make a group chat you can’t add people after

Photos. This app is very useful.It will be a perfect APP if the photo quality without compression .Thanks!

Don’t use this app. This app sucks !!!!! Can’t find what I want and all ads This app sucks

Ads everywhere now. Because it’s becoming popular they’re adding ads everywhere in it and ruining it. Time to find another app that does similar.

Thieves. Works OK for team events. It does not link Automatically to your calendar you have to input everything manually and then the thieves make it so you can’t adjust directly from your phone settings. You need to login from a computer. They automatically charge you another hundred dollars the next year without giving you previous notice. Our team was done and they automatically bill them your credit card. That money was to go for groceries. Now I’m overdrawn and everything bounced. I will never use the service again. Read the fine print their policy is no refunds beware. Modern day thieves.

A good app ruined by ads. The whole screen ads which pop up all the time make this app absolutely horrendous to use.

Great for organizing your team. There are a lot of really great features and functions on this app to keep everyone on track and up to date on what is occurring. I've used it for a number of different organizations and everyone loves it. One down fall is that once you have created a group chat, sperate from the Team Chat, you can't remove a specific person from the chat. For example, your team is going out of town for a game and only 13 of 18 players can attend so you create a chat specifically for the 13 people attending to keep them in the loop with all details pertaining specifically to the game. Suddenly, 1 person decides they can't make it. That 1 person is stuck in the chat and continues to recieve updates. There is no function to remove the individual from the group chat. On the other side, you also can't add a person to a group chat one it's been created.

Ads. With every update comes more trashy ads. Moving to TeamPages.

China advertises. I have used this app for quite awhile now but there are Chinese advertising and because I don’t speak Mandarin I have no idea which button to quit the advertising. So I have to exit, clear cache just to get my messages. Not sure if the company knows Canada is mostly English speaking

Great team app.. This is a wonderful team app for scheduling, communication, game updates, geo-tagging locations. It would be absolutely perfect if it had an option for live streaming, especially on the versions that are upgraded.

Buggy. My app is stuck in an old version and it errors every time I try to do anything. By anything I mean anything: read a text, access schedule… I cannot view my profile page to log out and try that to see if it settles. It won’t offer the option to update in the App Store. So I went as far as deleting it to try to restore everything from scratch. Well, it deleted from the phone but in the App Store it won’t allow me to redownload it… so now when I need to open it I have te look for it in the all store every time. Fun 😀. I don’t like giving 1 or 2 stars as someone worked hard to put this app together… but I really wish these bugs could be fixed 😀. And no it’s not my phone.

TeamSnap is funky. It is user friendly. It is fun and has a good spirit. Love the little jokes and positive messages it sends. Also, customer service has been reliable and quick to respond.

Too Many Ads. Good app but way too many ads.

Latest update applied. Not the app just hangs. Installed latest update. Now the app opens and freezes. Un-usable now

Ok. Everything other from the ads is good

PERFECT TOOL!!!!. This is a great tool for myself as head coach, I really get to interact with each player individually or as a team. TeamSnap is a brilliant idea to turn a new team with many individual players as one solid team.

User unfriendly.. Team snap can’t find my account anymore. It’s difficult to use and get set up. Overall user unfriendly to get set up. Once the schedule magically appears it’s ok but I wish there was another app to use instead of this one.

Can’t clear ex-team notifications. During tryout season we are added and removed from teams as needed. If a notification goes unread and you are removed from a team, you will have an unread notification forever. Wish it would clear!

Ruined by ads and dismissive staff. DON'T UPGRADE to V4!!! Ads pop up everywhere. Each time you click, you'll have to first tolerate an ad before proceeding. Contacted TeamSnap, but totally dismissed concerns. Greed has infected this once-friendly company. I encourage users and leagues to find alternate apps.

Blank Screen. Every tab and pane is empty.

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Great app for multiple teams. I have 3 kids and eight teams to keep track of. TeamSnap organizes all the info I need for each, all the way to looking up the field number as I'm pulling into a sports complex. I only have only problem which is minor. On one of my teams the alerts from the coach and manager in the message center keep showing the badge app icon even thought I've opened every one. I have to remember what the running number is to know if there's a new one or not. Right now it shows 54 unread messages. Thanks for a great app!

Great coaches app! Every coach will love! HIGHLY RECOMMEND!. Great coaches app! Easy to use and navigate! awesome way to communicate with parents and keep everyone organized. Very easy to get critical information out, quickly. Love the calendar for practices and game schedules. And the option to put the location for home and away games. Well worth the money. I will be using this app for a very long time throughout my coaching career. It is appropriate for all sports and all age levels. Thanks, Coach Joe

Calendar problems. Update: tech support reached out to let me know this issue has finally been fixed. I will upgrade my review as this is a useful app. After update I can no longer add events to my iPhone calendar. Message says “problem adding event to your calendar TeamSnap does not have access to your calendar…..” when I try to enable access in iPhone settings the calendar does not appear. Please fix!!

Just a few cons but frustrating ones.. The app has a lot of pros but the cons are very frustrating. There needs to be a way to add players into a chat or delete them from a chat. Right now I’m having to create a whole new chat when someone else is added and we have players confused on which chat to use. With that being said there needs to be an update where you can delete the chat. Another issue is you can only upload small videos. We are having to use another ap to unload videos that we need the players to see. I probably won’t use this ap next year because of this cons being such a issue.

The most annoying when there’s an update. Please don’t ask me every time I open the app to update it. It’s working fine and I’m normally late driving to a game trying to find out where it is and you have this annoying pop up telling me to upgrade like some clinger girlfriend that keeps asking if I’m mad at them every two minutes... While I’m here… the links to the maps will direct you into the middle of a swamp 3 miles from the game about 20% of the time if you let them. Other than that, pretty good👍👎

Subscription policy needs to offer an end date. The only current way to pay for premium services is through an annual pass or automatically renewing monthly payments. I coach little kids who’s average season is about 6 weeks. I’m fine paying for 2 months worth of services but don’t want to have to remember to go into the app and turn off the monthly payments after the season is done. It would be preferable to pay for the length of time needed up front and not have to set a reminder to log back in and unsubscribe after the season is done.

Overall an ok app. I love having the feature of seeing the schedules and live game updates. One of the biggest issues I have is uploading pictures to albums. It would be nice if I could select a group of pictures instead of having to select each one. It’s easy to get lost on which picture you just uploaded, especially when you have over 50 pictures to add. I’ve also noticed when viewing the pics, it’s extremely slow, to the point when it won’t even load. If those features could be fixed or updated I wouldn’t have any complaints.

Good, but locked to portrait orientation. The app is locked to portrait orientation (you can’t rotate your phone sideways when using it), which is ok most of the time, but it ruins the experience of looking at game photos posted in the app. Also, it opens any web links that get posted to chat in a browser that’s embedded inside the app rather than switching to the default browser. That means the experience of opening any links to “external” content that would be best viewed in landscape orientation is also diminished.

Overbearing and Ad Heavy. This is the app several of our kids sports teams chose to standardize on. I am forced to use it about once a week. The interface is extremely advertising heavy and includes tiny banner ads that occlude the content. After closing the messages it also has pop up ads. To make matters worse, I get promotional emails from old teams and sports years later from teams that are no longer relevant. They do provide an ad free subscription, but given that I’m forced to use the app and so infrequently, it only causes resentment and frustration with the app and the whole team snap monetization model. Given that there are dozens of messaging apps and group apps that don’t harvest as much private data, I’m not sure this is the best choice even though it is geared towards sports teams.

What happened to highlighting the changes?. Updates used to be highlighted in red so we knew what changed - date? Time? Uniform? Now all we see is that the event or game has been updated without knowing what changed. Please bring that feature back. Also, Events are still not updating real time. Something happened where added events are not updated for hours or the following day. I thought it might be a lack of background app refresh but there’s not option for that. Last minute practice or game changes are missed because the app doesn’t update immediately. At least events are not showing up twice in my calendar anymore from the last update.

Chat notifications stopped working. I have been using Teamsnap for multiple Teams for over 5 years and until recently would have rated it as 5 stars. In the last month or so, the push notifications for chats have stopped working for a few of my teams. I have talked to others on the teams and they are experiencing the same issue. We are all missing important notifications while we have made no changes to turn notifications off. Please fix this issue fast! It is time consuming to look at each team multiple times a day to see if any chats were sent since notifications have stopped working. Thanks!

Great app!. Does 90% of the basic team management really well. Other stuff is not fully capable or thought through. Would give it a five but there is still room for improvement and some items like the team store are not mature - but then again, do you really need it? Overall - Teams members like it. Wish they had line/shift management to make game time easier. Overall - I have used different apps for other teams and the kids sports teams and this one has by far the better intuitive experience.

No notifications - fixed. Update- I was contacted by their support and was sent steps to help fix the issue. IT WORKED!! Our team is about to host a large meet and I am so excited for this fix. Thank You!!! Suddenly last fall the notifications just stopped. I have doubled checked my settings multiple times. Deleted and reloaded the app multiple times and still NOTHING. I have missed numerous messages!!! I am working on getting the organizer of our team to find a different app that actually works.

Great app to manage teams. This app has many great features for teams. Easy sent messages, post schedules, check availability, and even give directions to the fields/location using waze. However if looking for improvements…having a link to add to your iPhone calendar would be an amazing addition! Update - figured out how to subscribe to the schedule and get it to automatically sync to my iPhone calendar. Amazing app!

Basically good, some flaws. TeamSnap is OK… I’ve not come across anything better to manage sports teams. That said, there are some frustrating flaws in its design and engineering. 1. Notifications to your device are slow to alert recipients - whatever engine is driving this needs an overhaul. You either get alerts to messages hours/days later, or are notified again about stuff you’ve already seen. This is problematic when coaches send something just before practice or a game, like a change of venue or some other critical and timely communication. 2. Multi team management and calendar saving is meh - saving events to calendars is great, it’s the only way I can manage my full family in one place. That said, when it creates the calendar invite it does not include the team name or the child on the team, so you have to edit every entry whilst saving it.

Amuse me. I don’t typically read the app update notes but I happened to today and I find yours especially amusing and needed it today. So thanks. I currently use the free version of the app but in the past have used the paid version. The paid version is absolutely better and ideal in all ways. I don’t use it anymore because my team’s parents are ungrateful whiners so I’m not going to pay to make their lives easier - yeah I’m bitter. There needs to be a part of the app that gives team managers little zen pep talks 🙏🏻

FALSE ADVERTISING & FAILS TO TIMELY RESOLVE SECURITY ISSUES. You cannot use their app for invoices. It has not worked for months. Before 2022-Q4 ended, it was supposed to be prior to the end of the year. We are in 2023 and still the service does not function at all. This organization has INCREASED ITS ANNUAL FEES and has REDUCED CAPABILITIES IT STILL ADVERTISES FOR. By TeamSnap’s own admission, their website had a banner pre-2023 advising working on a fix for invoicing. Per a January 27 and May 7 email with them, they acknowledge invoicing does NOT work due to a security issue. Meaning, their service cannot effectively manage technology and its features. This company continues to advertise Invoicing though.

Can I see more ads please?. Great app and especially that it’s widely used allows parents to see all their events and manage rsvps. As a coach myself, this is really great! My biggest issue is that I spend more time watching ads than managing schedules. The worst part is when you need to open the app quick to see what field the game is on and then wham!! Ad!! Got to now wait 30 seconds to be able to see what field it is. By this time my kid has lost all sorts of attention and I don’t even notice what the app says and close the app. Big mistake… open it again and wham!!! Do we really need this many ads?

Poor Customer Service. There are some nice features but it doesn’t live up to its potential. I feel like I wasted $100. The worst part of this app is the lack of customer service. I couldn’t speak with anyone on the phone, only live chat or email, which is not enough and not nearly as effective. That is the main reason I am giving a 1 star. I would give 0 if I could. I feel it all comes down to customer service. As a coach my app doesn’t have ads but all of my players are swamped with ads. That stinks The boys can’t enter their own stats. The link between mobile phone and computer is not fluid. You can’t do the same things on both. For example. I would like to pick the roster for my next match. Very easy to do in the mobile app but not at all for the computer, in fact I still haven’t been able to figure it out. I never leave this type of review but I am so frustrated by their lack of care for my well being. I’m sure there is another app out there that can do much of the same or more than Team Snap.

Can’t access our team& NO HELP from TS. I’ve had TeamSnap for 10 years for my daughter’s soccer. This year our manager created a new TS and I haven’t been able to get in. I’ve changed my email address, have been deleted and re-added to the team, reached out to our club’s IT guy and tried to get help from Team Snap. No luck. My husband and I have sent at least 10 messages to Team Snap but no response. I’ve heard others have had the same problem. It’s ridiculous. I can’t access our team calendar, availability for games and important team messages. NOT HAPPY.

Haven’t used TeamSnap i8 months but charged $99. Be careful. They really get you by only having automatic payment plans. I payed $99 for TeamSnap last year. Haven’t touch the app in 8 months after it did not meet my needs. This year they charged $99. This policy is a scam. The website says: Refund Policy: TeamSnap is a pay-as-you-go service so we don't provide refunds. You can cancel the service at any time and you won't be charged again, but you are responsible for any charges already incurred. “all team plans are renewed automatically using the credit card on file each month (monthly plans) or each year (annual plans). Plans are renewed at the current posted plan rate on our Plans and Pricing page. “

Glitchy glitchy glitchy. We are going on year four with this app and player availability still does not sync quickly or ever with the whole team. Parents have sent me screen shots showing their availability and it does not match what the coach or I see. We can’t assign a locked roster - the player can still edit. While desktop version allows you to save draft messages, I can’t seem to do that on app. The mapping link does not work!! I have to remind parents not to use that feature. Also, our club pays for this and we still have ads!!! And, lately, and infuriatingly, the app just shuts down when I’m editing an event/game. WTH.

Doesn’t update consistently. There are some good things about the app, but the most frustrating is that it doesn’t update consistently if there are changes to the schedule. For example, our games for our tournament were updated by the team manager. The location of the games changed, but when I click on the direction link, I get directions to the previous venue. Other parents can click on it and get directions to the updated venue. We had another instance where a game was canceled. Most of the parents got the update, but one or two parents were still showing the game as being scheduled. Those bugs need to be fixed.

Great but expensive!. While I love the features of Team Snap to manage my 2 sons basketball teams that I coach, I didn’t realize that it cost me $99 PER TEAM to create! So I just got charged $200 since I coach my younger and older son. It wasn’t very clear when I was charged so just noticed it on my cc bill a month later! I’m just a volunteer coach and I don’t get paid to coach and just spent some ridiculous money to manage a 8 and 10 year old basketball teams. Next season I will go back to Shutterfly Share sites since it’s totally free. $99 fee should include unlimited teams to manage for the year or at least 3-5 teams.

Was great now useless!!!. This app is awful. Anytime I get a notification my app badge will show a random number so I have no idea how many actual notifications I have. To make it worse, when I open the app, none of the notifications show up under a team page. So I’m forced to check each team page to find the message. When you have multiple kids on multiple teams each, it’s an absolute nightmare! I hope our club moves away from this app. I reached out to customer support and got no assistance. I’ve tried force stopping the app, logging out & back in, and deleting the app & reinstalling. None of those fixed the issue.

Updates No Longer Highlight What Has Changed. The options for communication from the app are nice; a notification from the app and an email. What is missing in a recent update is in the email and the app notification you no longer see the changes in red. This was a great feature and highlighted the updates well. I would love to see it come back!!!!! With so much going on, all parents and athletes would benefit from having all changes highlighted.

TeamSnap is horrible since adding advertisements. TeamSnap was a great tool... until they began allowing advertising. It’s is frustrating to use now that ads takeover the pages when changing pages... forcing you to wait to view what you need to see... sometimes when you are trying to take a wick look at schedules, etc... and they are often difficult to close so you can get to what you want to see. I WOULD NOT recommend using any longer for any reason. I will work to migrate our organizations to another platform immediately. I’m looking into Team Pages, Team App or Team Cowboy... or others. I HATE TeamSnap NOW! Find another solution for your teams!!

Payments feature. I like using this app. However, please change the payment feature back to what it used to be. The flexibility completely went away. I can’t show different amounts due for different people and it automatically sends an invoice... yikes! I also don’t want to be connected to WePay but it seems there is so much connection between the payment and WePay feature that I can’t separate the two. I usually like upgrades to features, this one feels super forced!

Needs a few fixes. You cannot edit opponents list. You can only add to it. You cannot manage locations separately. You have to edit them in the event/game and if you try to edit one, it updates other events with the same location. I went to change to location of a practice, it also changed the location of a scrimmage. Locations should be managed indepently from the events/games, and if you edit one then just have it ask you if you want the changes applied to active events/games.

The The Daily Caller has a list that shows how much money is in circulation in a month. The first time you have a problem is if you’re going through something and you’re trying something and you’re going to get a problem then you’re not doing anything wrong so I just want to say I love your face I don’t want you going to get mad because I know you’re going through it but you don’t have a reason for not doing something because you’re going to do it because you want me and I know

Totally user unfriendly. The app needs a total overhaul or a 20 page manual. The layout is terrible. The message page is bizarre making you click the back button to switch from chat to alert to email. Emails don't show up until you pull the page down to refresh (happened upon that trick by accident) and they never are marked new. The ads are obnoxious and every individual phone needs to pay a monthly fee to be ad free. Unfortunately, we switched teams and we had to move from Team Manager and Sports Engine, both of which are superior in terms of being user friendly and easy to learn. I'm not a fan of this app.

Too fragmented from TeamSnap website. The app still seems fragmented from the TeamSnap website, and you still have to use both. For example, you can view emails through the app, but you can only respond to them through the website. Team group chats only work through the app, but users who only use the website can’t view them. They don’t even get a notification that there are new messages on the team’s group chat. Assignments only work through the website, and are invisible through the app.

Communication. Wonderful means of communication! As a coach I know that in today’s busy and hectic world communication is a must. Keeping players, coaches and family members informed throughout the season is an absolute must. This app makes that so simple, so as a coach I can spend more time focusing on things that make us a better team and less time worried about keeping everyone informed of information as it changes throughout the season. An absolute must in today’s busy and demanding world. Great app and easy to use. Couldn’t be happier. Coach Keplar

Annoying fixable issues - ads and map. 1. When clicking on addresses in TeamSnap and accessing GSP directions w Waze, more than once has taken me to wrong location. 2. Every single ad the pops up you can not click the “x” to close because it overlaps w the iPhone time. So I have to click on the add every time to get to the data I need. This almost seems deliberate and I think TeamSnap is ripping off its advertisers if they are paying per click through. Because I have to click every time and never have interest in product

Missed the mark. Wow. The update writer needs to put down his cosmo and fix this poor excuse for a synopsis. Whoever did this should be ashamed. 👎🏼👎🏼 BRING BACK THE UPDATE WRITER. Do you not know how fragile our lives are? This is all I have to look forward to these days! It’s certainly not the sports that our kids aren’t even allowed to play. I hope that at the next update you add extra snark and hilarity, or you’ll be hearing from my shrink. Sincerely, Covid Karen

Update not allowing event to be added to iPhone calendar without full calendar access. Similar to another reviewer, I've been using this app for years with multiple teams and all of a sudden I can't add any events to my calendar without giving it full access. I've always been able to add with “add event only”. This should probably be addressed soon - the app shouldn’t need full access to my calendar. Otherwise, aside from an occasional ad, I’ve enjoyed years of using this app’s helpful features. Would get 4 stars if not for the current calendar issue. Thanks!

Best Team Sports App available. It is clear TeamSnap is focused on its users unlike other competing apps. It easy to learns and use. UX is simple and straight forward. The web version is efficient and effective. Yes there is a cost but when compared to other apps the costs is well worth it. And went split across an entire team the cost is very small. I have to use other apps for my others teams for my sons and they are far inferior to TeamSnap.

Stopped working.. I got this for kids team. Worked great in the beginning but then it started having issues. Just started the season and now I am team manager so it is worse now. When I tap some of the buttons it just shows a blank screen. It won’t pull the roaster with a message it couldn’t “fetch” it. I can’t log out because that screen is blank even after refreshing the screen. I have deleted and reinstalled the app now twice and it seems to be working better. I was contacted via email by the company so I could trouble shoot the problem with them. If things go funky again I will contact them.

Ad free mode - Team Snap Plus. This app is terrible. I have been paying for Team Snap Plus A TERRIBLE APP. RUINED BY Developers attempt to monetize. I whave been using Team Snap Plus-the purportedly paid “ad free” upgrade since it first was offered. Subscribing to SNAP PLUS is supposed to remove all of the distracting ads. Parents use the app to Avoid DISTRACTIONS. TO QUICKLY CHECK ON KIDS youth sports schedule of Games and practices. The ads create MORE DISTRACTIONS. I CANNOT FIND PRACTICes AND GAME SCHEDULE and WITHOUT going through as many ads as the Company can squeeze in. All of my kids coaches mandate use of team Snap. So I can’t cancel my use of it. It is pure @@@####. Coaches please switch to the different ad free apps. Consumer tell coaches to avoid Team Snap like the plague. Another thing that makes youth sports so annoying.

Messages/alerts stuck as unread!. Although the recent app update indicated that they fixed this problem, my unread message/alert count is completely off from what I have actually read. I tried to fix this by logging into the website and reading the messages there (a second time), but that didn't work either. Is there going to be another fix pushed out? This is really annoying, with multiple teams to track and no accurate indication of missed messages.

Wonky. Not user friendly. It’s nearly impossible to delete a team. If I download an app I expect to be able to use THE APP. I don’t want to have to go to a website to edit stuff. Furthermore, I find no way to join a team sans an invite. STUPID!! If the coach only sends one parent an invite, the second parent is left out. The second parent cannot request access through the app(a very helpful feature were it available). That’s ridiculous!! Look, all I want to do is know where my kid needs to be and when he needs to be there. Anything else is unnecessary fluff. If you’re a coach, use GroupMe or text messages or email. This app is too wonky to be useful.

Used to be very good.... When we first started using TS it was a wonder app. But unfortunately like every other good thing it starts a downhill journey. The ads I never minded because they were there and did not interfere with my tasks and I even clicked a few. Now you open it, go to the overview screen and there are 3-6 ads pilled on top of one another before you can see the status of whats going on... Question... are so many really necessary? Is it the money? You charge clubs and teams for certain features and then bombard there members with ads?!?! Don’t get me wrong... the app is WONDERFUL! But... Please find another model for the ads. Either Charge the clubs and no ads (or minimal) for there members or charge everyone a small fee, say $0.99 for the ap. You can’t tell me that there are not 100’s of 1000,s using this ap... it ads up. Just my $.02... thanks for listening! 😬

Great app. But, the premium services are severely overpriced. I’ve been using the free version for the past 3 seasons managing my son’s Little League baseball team. I’ve been using another app for lineup management. I decided to look into the premium subscription here to be able to manage the roster, messages, lineup, and positions all in one app. $14 a month or $100 per year? Seriously, I think you guys would have more premium members and make even more money if it was more reasonably priced for Little League coaches such as myself. I’ll stick to Pocket Coach and the free version until it is priced more reasonably.

Don’t get notifications. This app has some great ideas and intentions. However, it doesn’t work for me. I don’t get notifications or emails, but the kicker to this is that I do sometimes. It’s very spotty. Then when I try to open the app to see if there is anything there to manually check, I get error messages saying “sorry, can’t connect to your team right now.” I will restart the app, restart my device and still the same message. Then magically, it may work, but I don’t ever get notified of alerts. I have to manually log in to the app to look them up. The purpose of an alert while traveling with the team is so we can get immediate information and I don’t get it.

What happened??. This used to be such a great, simple app, but recent updates make me dread using it. On my iPhone 5S, sometimes an ad will completely block my ability to access my daughter's team. Clicking the x to close it (I tried 5 times) just opens up the ad. On my iPhone 7, sometimes I go in loops teying to figure out how to get from one team schedule to another. Today I needed to see where to pick up my son in 30 mins and it skipped over the current day and took me to the next event (in 2 days), so I ended up going to the wrong location. Please thoroughly test these changes before you implement them!

Very good, couple of things missing. App is great with scheduling, mapping, communication & roster. Overall I enjoyed the experience and found it valuable (I had resisted getting yet another app) A few things I found to be key misses: you cannot share videos. I was really surprised by this, it seems very obvious for a sports app. I can send a pic to another parent but I tried to send a video of their kid scoring but it doesn’t seem to have that feature. Also, it was overly difficult to post the final score (soccer) if you did not use the live tracking feature. The app keeps deleting the score when you modify the game time, that was frustrating. And finally, it did not track Wins Losses Ties. But maybe this is something the coach needed to setup when he created the team.

Works great for.... Schedule, team chat (better than standard text messaging because it is easier to add and drop people on the text), automated emails for scheduled items work great, I like the flexible statistics function. I wish the statistics worked better in the app so that we could track statistics in the app instead of on paper and then transfer it into computer version of app. It tracks wins losses as our roster set up. Plan to keep using it and use the premium package.

Ok app. Its free to check on our kids schedule and is very convenient. However, I have deleted from my phone because it continues to notify me of nothing. It says there are numbers notification at the home screen of my phone and when I open the app there are none. It just continues to get me to buy the subscription. Now the iPad is doing the same. I will be bringing a vote to out team in the spring to choose another app to manage our team and steer others away. Unless of course fake news or fake notifications are what you're into.

Need: better shared calendar view. We are keeping track of 4+ different teams and calendars. There has to be a better way within your app to view and help parents select which practice they are driving to/from. We’re using the subscribe to Apple calendar now but it’s not preferable and it’s not shared amongst all family members. Please solve for parents and multiple players and multiple sports same season. Thank you.

Long time user. I have been using TeamSnap I think for around 10 years. Have never had an issue with it. Simple easy to use. The only thing I wish they would update is allowing old chats to be deleted. I have chats that carry over from players and parents that are no longer on the team. Or were a special interest chat that has no purpose anymore. Would be nice to remove those. Still need to repeat. The over all function of TeamSnap is very good.