Sam's Club App Reviews

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App Malfunction on a SATURDAY!!!. Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!

Constant app issues ….. The App once you’re in would be fine if you could actually check out and if it would stop kicking me off. I’ve only been a member for about 4 weeks now and within that 4 week period I am now on my 4th time where I cannot checkout online. It keeps saying my payment information is invalid. I can use the exact same card(s) in the store with no issue but online it continues to sporadically say that it’s invalid. I can purchase from any other online company and I can purchase in the store but the app glitches and says the info isn’t valid. I’ve deleted my cookies, I’ve cleared my history, deleted the app and reinstalled, I’ve tried deleting all payment info and putting it in again, I’ve tried using the regular site instead of the app. I’ve shut my phone off after I logged out of my sams account. The first few times after I did some of those trouble shooting attempts above it miraculously worked but the 3rd time I had to wait it out for 2 days. All of a sudden it worked. Today again, payment information not valid. So today I had to call sams who filed a ticket and now I just have to wait and see if they can fix whatever glitch they have. It also kicks me completely off quite often. When it works it’s great, when it doesn’t it REALLY doesn’t ….

App is better than it used to be but still needs some improvements.. The app is easier to use now and if you remember to check as you go in the store with it it saves the hassle of loading, unloading to check yourself, reloading, unloading to the car and then unloading when you get home. The main problem I have had since the beginning is that it randomly picks a store to have your order picked up at when you order online for pickup. I always buy at the Plano store on Ohio. The app pays no attention to that. Once it had my pickup in Dallas. This time I thought it was the Plano store on Ohio but no…it just said Plano and nothing else on the page you can see right off but I didn’t realize after shopping the Ohio store for other items and then trying to pick up my order that it sent the order to Coit. Very frustrating! And you can transfer an order. You have to cancel and pick out the items yourself and pay again while you wait for your refund for days on the order or you can make a trip to yet another store. But I have to say that many things have improved on it. I wouldn’t have given it one star some years ago.

purchase different. i've been trying to order a grill for over two weeks for some reason it would not go through. I spent the third time today an 1:22:35 on the phone with the overseas representative first representative, just kept repeating himself over and over and tried to handle it even though we couldn't, and tried to avoid getting a supervisor after that finally, a supervisor got on after I asked for a US supervisor, I still don't with the Philippines, although the supervisor was very patient and tried very hard to help me which in fact, he finally wound up after that time actually assisting me but I was overcharged $100 which then said that he would have to watch the completion of the order and go in and do $100 credit which at this point is fine but it should not have been this difficult to get this done!!!!! I'm a little disappointed that it's not easier to get assistance with the orders I did contact the local store and was given an 888 number to be able to get this done and even after that it was still difficult!! my hopes are that they will have a special department for people with disabilities or people, elderly people who need assistance, placing an order that would be really fantastic not everybody is on the same level with technology.!!! can't wait till my girl gets here. Hope that everything goes smooth with that.!!😊

Order not showing in app for pickup / Forced to use location “always” and notifications. Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.

App 👎. I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.

Orders. I sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lol

Why did the update destroy this app?. I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.

Great and needed experience .. Since joining Sam's club. We find that at least half our shopping needs are met through Sam's club. The ease and convenience of online shopping and help when picking up our order makes it a pleasant experience. The friendliness of the staff inside the store and during pickup is stellar. There are times when Sam’s club may be out of an item, and we do miss it dearly. Then again I like to find the positive in everything. So when we don’t get what we want, that gives us a chance to venture and try something new. Getting back to pickup. I personally appreciate the staff when my order is ready. They always are respectful and pleasant and load our items with care. So to the management and staff of Sam’s club, my wife and I say, thank you! We seriously appreciate the effort you’ve placed into customer care. And when we come to Sam's club to shop or pick up our order, it’s always an uplifting experience. Thanks, George & Evelyn Shaffer.

Pickup scam. I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand.

Good, but could be improved. I love that I can pre-order my items and then have them ready to pick up when I arrive. However, I was trying to order my groceries Friday to p/u Monday but it was apparently too far in advance. So, I was back on the site today to place my order again, but now, a lot of the items are sold out because it is Saturday (I'm assuming.) Also, some of the higher end items are not able to be picked up in the store such as the better brand of dried cherries. I would have to pay to have them shipped. In my opinion, if I could place my order a few more days in advance they could have the “better” cherries at the store along with everything else I want to purchase. And, (a gripe about Sam’s in general, not the site) if the store knows it's going to sell out of Fairlife protein shakes every week. Could they not order more? I need to drink them for my health issues EVERY DAY. And, I need to know where I can depend on being able to purchase them and being able to know that I will be able to depend on a fair price in a tough economy. Thank you for letting me share my thoughts.

The App lies.... I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡

Love Sam’s Club, HATE the app and website. I am taking the time to write this review, something that I normally don’t do, to express my disappointment and extreme frustration that I experience nearly every single time I use the Sam’s Club app as well as the Sam’s Club website. The app constantly slows down, allows me to put items that are out of stock in my cart without me knowing that they are out of stock, that is until I get to check out. When I get to check out, the screen keeps saying that there’s an error and flagging me because I have to take the time to remove the items that are not in stock. Seems like no big deal, however when you have to do each item individually and there’s half a dozen or so of them it does take some time especially because the app as well as the website, runs extremely slow. I’ve had several situations as well with the things that I’ve been shopping for that I’ve placed in my cart completely disappear the page refreshes, but it doesn’t happen every time only when the app wants to. It’s completely bogus. I’ve wasted countless hours redoing my entire cart, probably more often then not when I use the app. Needs major fixing.

Dissatisfaction. I place an order for which I mistakenly press my daughter’s address instead of mine even though is only a block away I thought about calling to change the address, since I’m in a wheelchair and sometimes even small tasks like retrieving my order from another address could be a challenge. Anyway I was invited to comunicate in chat to see the changes I was hoping to make, the change of address was not possible so the alternative was to cancel the order and re-order. I figured easy to do right? Then I got news that the funds could take up to 30 days to be returned to my account, depending on my bank, and I say what bank? I used my Sam’s Cash and my Sam’s Credit Card. I view of that I asked if it was possible to simply send my order to the address originally appointed, and no that was not possible. So I will publish a message in my social networks to warn peopke about making mistakes when buying at Sam’s with the “convinience” of home delivery so that my friends won’t make the mistake I made

First experience using a shopping App. Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.

Great idea, extremely poorly done. I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.

Cannot add membership card to Apple Wallet/Cannot use Bonus Cash after membership number was changed. I used to be able to add my membership card to my Apple Wallet. With a recent update, this option was removed. Why?? Please add it back. My membership number was changed in Mar 2023 when my first name was corrected. That started a spiral of frustration for me as I could not use my card at the club and had to get a new one but instead of giving me a new card with my new membership number, I was given a black pre-printed 690 card which does not match my membership account number. Then I had issues with my Bonus Cash account. The credit card that I registered with the Bonus Cash program was linked to my old membership number and now I cannot add the same credit card to my Bonus Cash account. Keeps telling me the credit card is already registered. Contacted customer service and was told they needed a “token” in order to delink my credit card from my old revoked membership account. When I asked what a token was, I was told it will be researched and someone will get in touch with me. That was 27 March 2023. I still have not heard from anyone. Calls and chats with customers went to nowhere. No one at customer service can help me. I cannot use the Bonus Cash program.

It’s for those that are smart-shoppers. It makes shopping easy and less time consuming. Before I go shopping I can check prices, availability and options to things I am looking for. I can make lists, shop online, order online and pickup in stores or ship something to my home. I typically use it to be more smart about my grocery shopping though. My shopping list is organized by store, so with this app, I can see what Sam’s has, how much they price the items, as well as information on the products like quantity and size. That way, I’m able to compare prices. It’s come to the point that when I’m about to buy a pack of anything at a different store, I open this app to see if Sam’s has it and for how much. Then I compare which would be a better deal. Since I’m in Hawaii, not all Sam’s products are available in store, but with this app, I can still see what I can’t in store. And with my certain membership, the shipping is free!

Lifesaver...Literally.. Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid.

Scan N Go. I am using this option since it is available and I really like it. It is fast and convenient. But….. I am having issue from last few times where one of the item’s price not matching between in store and in the app. I have called and showed this to store help and no one understands why it is happening on my app as when they scan on their device or phone it is always match what is on the self but when I scanned same has different and higher price. Customer service in the store says they don’t what to do but if I want to use same price as in the store self then I have to go through checkout line for that item. I said than why someone want to use Scan N Go? They don’t have answer. They said we don’t have anything to do with this app and third party manage this app. That is not the answer customer expect from them. It has happened multiple times where only 1 item has higher price on my phone scanners than in the store. Every time I end up taking out that item as store cannot overwrite or fix the price for me through scan n go app. This is kind of defeating use of this option. It overcharges customer who doesn’t pay attention while using this service.

Huh, say what?. Going to be a two part review first the fact when doing a pickup order, you can’t order everything in the store. So you still have to go inside to get your groceries. It doesn’t make sense. Secondly, and this is concerning your pharmacy, which I’m not sure the app has anything to do with it, but I can’t seem to find any place to complain about this in another spot. I had a prescription shipped to the house because I was diagnosed with Covid. The box came in, and it look like it was smashed with a sledgehammer. The inside prescriptions the pills were fine, but the bottle was flattened. My Libra lifestyle 2 box was completely flat and damaged. I wanted to make sure everything was fine and that the product was gonna be able to be used and nothing was damaged with the product. I bring it in for the pharmacy to look at it. She tells me yeah it looks fine. She said the next time. Don’t have it shipped and just pick it up and you won’t have that problem. If that is a benefit or perk of being a Sam’s club plus member I don’t understand her comment. Not to mention I was diagnosed with Covid. So do you rather have me come in infected with Covid to pick it up? Your pharmacist was rude. Making me question whether or not I should continue getting my prescriptions at Sam’s pharmacy. If I decide not to, I will be posting this on all social media that I can to show the unprofessional behavior of their pharmacist at the Baton Rouge, LA Sam’s Club.

Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!. Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.

Wrong charging for some items bought online. Everytime i purchase vienna sausage, it’s the yellow variety that i end up ordering cause the blue one is always out of stock on line. The yellow variety is also more expensive than the blue one. When the goods get delivered, i always get the blue variety (with leaser price) but no price adjustment is being made even when i email customer service. Thought the 1st purchase was an isolated case but same thing happened when i made a 2nd purchase of 4 cases. Worse part is that i only got 2 unopened cases of sausages and the rest of the cans were scattered all over the bigger box used to house the orders. There were dents on most of the cans as the cushion placed inside th package was not enough, i wasn’t surprised cause the box was all banged up when it was delivered. Also, few cans were missing. 1 case has 18 cans and when i counted the scattered cans of sausage there were only 32 (should be 36 for 2 cases).

Voiceover accessibility issues with this app. I am a visually impaired person who relies on voiceover to navigate my screen on the iPhone. While I really love Sams club, I do not like this app at all. It is very frustrating due to all of the scrolling advertisements, carousel promotions and so forth on the app as well as the website. This makes it very difficult for voiceover users when the screen is constantly changing. Thus, one is thrown back to the top of the screen in the middle of their browser. Also, it appears to be rather resource intensive as every time I attempt to use this app and then browsing the various categories unsuccessfully, the phone becomes rather warm which indicates to me that this app is quite heavy on the resources. I suspect this is due to the constant scrolling screen Which is automatically refreshing. The only way to really be able to use this app for us is to know what item it is we want by searching for it. However, it would be nice to be able to browse the categories successfully. Hoping that the developers will do something about this as there are a lot of visually impaired people who shop and rely on the apps such as these to get their groceries and merchandise delivered to their homes. This is an excusable considering there is plenty of resources out there for app developers on making their products accessible and making their app all inclusive to everyone. Again, the accessibility issue is with the app as well as the website.

Life is not fair. The worst customer service I have a seen in my life I am a regular customers are the tire at Sam’s Club, I went this morning shortly to make sure arrive on time and I will be serve the first, I approach to the coroner ask him nicely if somebody can take a look for my tire to see if they need to be replaced or repaired. Customer service agent name is Mike, he asked me are you going to bike tire? Tell him not yet until somebody took a look up them, he told me I have to wait until somebody’s coming in and enter the information in the computer because we don’t have anybody, suddenly a second customers approach, and ask him how can I help you, he said I need the battery to be checked out he told him he’s going to take a while at least 30 minutes, he ask him another question would you like to purchase a battery., customer said yes .immediately A customer give his credit card . Immediately he was the first I was sitting at seven in the morning wait, for the store to open. Very very very bad customer service, are we not recommend Sams Club tires to anybody

Great app. I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it.

After three years of reporting it, still makes my phone too hot to run it for long.. With all of the problems surrounding the iPhone 15 Pro and promax overheating, I can only imagine how bad it's going to be when running this app. We use it for scan and go, so we leave it running so that we can scan things when we're in the store, but even when we aren't there, this app makes my phone so hot that it actually has to shut down. It's not just this phone, but two previous phones as well. My iPhone X and 12 Pro did it, and I had to replace the 12 Pro and it still does it. It's unfortunate, because when I'm in the middle of doing shopping for delivery, if I don't sit in a freezing room, this app overheats the phone every single time. I've started over with a fresh install of iOS, and I've used my back up, and it's still a problem. please take a look at this app and fix it, because until Apple fixes they already reported problems with iPhone 15 Pro and promax overheating, this is going to be catastrophic! I should be getting mine this week, and I don't wanna have to not shop at Sam’s Club because of the overheating issue with this app and my new phone as well.

Jdjr2020. It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....

App only worked once then never again.. I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated. I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system.

Almost excellent app, but needs a few more options. I was loving the Sam’s app after I joined yesterday and was excited to pick up my first curbside order. When I got home, though, I was missing 7 out of 23 items. There’s no way to notify the store of missing items through the app like there is on the Target app. I had to call the store, and it took around 10 min to get through (just kept ringing after I pressed 0 to speak to a store member). Then I had to be put on hold to get to the right person. Around 20 min total. Then she had to check the curbside area to see if my items were still there, and now I have to go back to the store to retrieve them. Sam’s also needs a direct line to curbside personnel instead of routing it through the operator. The Target app lets you notify which items are missing and offers free shipping for missing items, or an option to cancel or pickup. As well as an option for damaged or spoiled goods, with an option to send a picture, and automatically refunds you. No return trip needed. The lady I spoke to said she always tells the curbside customers which items she’s loading as she places them in their cars, so that they have a chance to realize if something is missing. Would be great standard practice.

Lesser of two evils. We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

Application performance and suggestions. I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.

Visiting the store. I love ordering on line and usually order from app. Yesterday I thought I would go into the store to do my shopping and did. I was done after a few hours finding everything I wanted and went to checkout. Waiting to checkout I discovered I left my card at home. So I asked if I could use a different card, saying I was a plus member. She said that was ok since I was a plus member. As I got closer to the checker, I asked again. She said I must have my membership card, and to go over to returns and get them to give me proof of membership, so I left my things there waiting to be checked out. When I got back, all the things I was purchasing were gone. I asked the checker where was by basket, she said they took it over there, pointing behind her. Apparently someone put a full basket of thing back on the shelfs. Besides the checkers rudeness, when I had to wait until 4/5 people returned things in the other line. I believe the checker could have gotten someone to help me put everything back in the basket or at lease tell me that I should take everything back with me so I could purchase it later

Check Before Ordering Pickup!. The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.

Glitches and Plus Membership Doesn’t Deliver As Promised. This app will sometimes not let me place an order for no apparent reason. Yesterday when I pushed checkout it gave me an odd incoherent error message. Tried again today and it at least let me order. Not the first time it has had this type of glitch for me, I can only successfully place an order around half of the time and yes it automatically updates to the latest version and is up to date when that happens, I check. My other issue is that we pay extra for the Plus Membership so that we can get free shipping online since we live 30 minutes from the nearest club and sometimes they are out of things we need but they have them online. It seems fewer and fewer items are available for free plus shipping every time I use it, if I’m able to use it because it is actually working that day. This feels a little deceptive to me and in many cases I end up buying fewer items than I had on my list because of this. I end up buying them from a competitor that will give me free shipping on the same item. I guess they just don’t mind losing a lot of my business.

Works Great & Doesn’t. I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game). Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send. The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

Shopping at Sam’s Gaithersburg. In-store: Items are well stocked. I can almost always find what I’ve come in for. Staff is friendly and helpful across the board. The parking lot is busy but spaces are always available. Returns are super convenient bc of e-receipts. My only complaint about the return desk is that service there can be slow. If a customer ahead of me has a complication with their return, there often isn’t enough staff to take care of the other people in line in a timely manner. Pick up: Super easy to place and retrieve the order. Sometimes there’s a delay between arrival and getting the order to my car but I don’t particularly mind bc, well, I’m sitting in my car. I only wish I could order a rotisserie chicken for pick-up. Delivery: I have the plus membership which is great bc it offers free delivery, sort of. Heavy items out for delivery have a service charge PER ITEM. If I order two cases of soda, I get charged the fee for both items. I think if I’m ordering multiples of the same item, at a reasonable number of items, say 2-4, I should be charged the delivery fee add on once.

Keeps resetting and emptying my cart while I’m using the Scan & Go. I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating

Update Product Availability. I use this app at least once a week. Without fail every time I use it the app says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳

Updating Dec 2018....Makes Shopping Slow. The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose.

Horrible Experience ! Be careful with the products of dog treat!. I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club. First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat! Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately. So disappointed & hurtful !

App is overheating my phone. I’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you.

What’s happened?. I loved this app when it first came out. Easy to use, Scan and Go was fantastic, online ordering was a snap. Lately it’s become almost useless. The last couple of times I’ve been in a store I’ve had trouble with scan and go not letting me check out. So I’m told to go through checkout and scan all my items again. Grrrrr. Now, at home placing an order to be shipped it freezes up at the checkout page after swiping to pay. I switch devices and try again. Same problem. I finally found a customer service phone number by Googling Sam’s Club (because there wasn’t a phone number on the app that I could find). Lo and behold, I’m pretty sure their customer service is now in a foreign country. After being on hold for 10 minutes I get disconnected. I call back and wait. This time the guy has such an accent I couldn’t understand what he was saying except “sign out and sign back in”. He didn’t seem to understand that my iPad had locked up. I COULDN’T just sign out. I just close the app and reopened it, but that doesn’t fix it. I had to hang up because he was wasting my time. Sorry SAM’s. I’ve been a loyal member for 40 years. This is about the worst experience I’ve had. PLEASE FIX THE APP AND YOUR. CUSTOMER SERVICE.

Problems with the scan and go!!!!!!. I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years

Cleaned up bugs??????? Bunny maybe not this app. Was logged out to start. That never happened before. After login and successfully scanning first item could not get to scan more without jumping to other screens. Oh. It took 5 minutes to get to scan that first item. Checkout didn’t go any better. Had to enter card that had not expired or other info changed twice. Then I get asked if I want receipt emailed which it always did before. I wanted it but really did not want to enter email address again since it couldn’t recall that I logged in with one that I use for Sams Club. So no receipt and no way to get the app to send one with going back inside store possible. Besides the stupid app wanted me to login again between the store and my car. This is the third time. Wish we could go back to when this app was new, covid was new and Trump was in office when the app worked flawlessly enough for me. I have said next time I leave the goods in the cart in the store and shop elsewhere 2 times now. The fourth will happen if the cr App does the same. 1/10 star was not possible so I am being 10 times nicer than this app has been the last 4 months.

Skip the line- use the app!. Okay- this app had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid. They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct. Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go. (2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.)

You do not need my precise location. For the second time since the feature has rolled out, the Sam’s club app has triggered an immediate freeze on a business debit card which contains plenty of money issued by Bank of America. While Sam’s clubs corporate headquarters has repeatedly resisted Apple Pay, I have found the Sam’s app to otherwise be excellent. According to Bank of America, a one dollar authorization followed by a $100 pre-authorization when I put the card in the physical machine after your app failed to authorize my valid card, caused immediate shutdown of my account which required a call directly to the bank. As an app developer myself, I am not unsympathetic to the difficulties of such an interface, but I am certain any app developer who wishes to bypass the established and exceptionally secure methods provided via Apple Pay should at very least figure out how to do so without requiring either precise location information or a connection to Sams Club’s WiFi network. You’ve always been known as the elite within the vast Walmart empire. Kindly reply to this review when the issue has been addressed and I will immediately correct the review.

Easy to use. *** Discretion - I’m giving 4 stars because I’m a firm believer that nothing is absolutely perfect and there’s always room for improvement; no matter what it is. With that said, 4 stars from me is the highest rating I give. - The app is easy to use. I appreciate the convenience of the scan and go option when shopping in store to avoid the hassle of long lines at self checkout because there’s either no actual cashier or only one cashier working (which can be a nuisance). - I rarely use the curbside/pickup option to shop because something usually comes up and either an item becomes unavailable and substituted for something that isn’t what I want or an item or two is damaged and I am not made aware of it till I get home because the employee either didn’t know or didn’t say anything. I have learned the hard way to never buy any fresh meat/protein via pickup as well because it isn’t always what I would pick out if I were in store shopping.

Great app. I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!

No Notification of order not being fulfilled. So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.

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Well done. Very nice organized and well sorted

Great idea but falls short!. This app has some benefits and is nicely laid out. Unfortunately it falls short of a great app. Click n pull has very limited inventory, the app crashes often, and at times freezes. Store maps are inaccurate for some stores. I think this app needs work.

Fun, easy to use this app. Shopping is fun at Sam’s.. I’m using my Canadian Apple ID to use this app. Target I can’t download it : they lost my business for sure. This Sam’s App is so easy to maneuver.. It’s actually fun to shop .. my 70 years old grandmother is enjoying this as well Game changer ! I do not like to visit my local Sam’s club ( old , grungy) & I was going to end my membership …. Just upgraded to Plus membership. So worth it. This is so much better than Costco

Sped. I love it and it’s time saving

Update. Because I have an older iPad, the new app won’t work and although it says it’ll download the version that will work, nothing happens. Very disappointing.

Need to be able to access with Canadian address.. Can't sign in and use this app like I would like because I live in Canada. Called the help desk and they can not help either. Interesting that in this day and age, you only get the full value of the site or app if you are from the USA, even though you pay the same membership fee. Wake up people, think big picture.

Great app. Handy to have!

Sam's Five Star Website. Love Sam's Club !! Pricing and Quality of Products ! Very Competitive to other Clubs !! I myself Prefer Sam's Club !!!

Doesn't work in Canada. The map part doesn't find anything in Canada.

Great app - fix for Canadians. Works great!! No issues. Excellent layout For those with sign in problems - I suspect you are Canadian, as I am. It's our postal code that screws up the sign up process. When trying to sign up for online log in it tells you it's a bad membership number - this is not the case. Call your local SAMs club and have them change your postal code to the zip code of the store. Problem solved

Tweeking needed. Tough to use when searching through the tire part. Searching by size optipn would help.

Amazing app!. Amazing app! Shopping is so much convenient now!

A+. A+

Doesn't work. I tried several times to enter my membership card and every time it asks me to enter a valid membership number. I was in the store yesterday and my membership was valid but the app doesn't think so!!!!!

Bad app. This app keep crashing..... Would love it alot if it would work good ...

Crashes. The app crashes a lot but otherwise it’s fine

Works perfect. Love it. It's a SAMs club app hence works perfect with SAMs club in States as Canada does not have any SAMs clubs.

So easy. Easy, convenient and makes my life much easier

Canadians don't waste your time. Ii doesn't know we exist. Waste of a download north of the border. I am only keeping it in the event I go south. But looks like it will fall short. There are amazing dept store apps out there. This one is not it!! John

Great app but room for improvement. I would like to see the ability to buy all store stock from the app at the same price.

Great!!. Easy to use, perfect

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Bad Process. The problems with this app are many. It’s not nearly as user friendly as most other apps of its kind for one. Most though my complaint has to do with the process. This app is considered a third party to the actual Sams Clubs. So if say you put your information in and make an order that order goes through the app to the club and to a separate delivery service. Each of which consider the other two third parties and none of which are in any communication with each other. Say then the app only relays a partial address to the delivery service (an ongoing issue) and that service returns your order to the club. Neither the club nor the delivery driver communicate to you in any way why it was returned. Then you spend the next hour or so on the phone with the club and customer care so they can tell you that it’s all third party there’s nothing they can do and you have to wait seven days to get your money back. Incredibly frustrating for a Club that is supposed to save you money and an app that is supposed to provide convenience and they do neither.

Unfair shopping practices against the disabled. I ordered Cesar wet dog food and they price jumped the price from 3228 to 3998 for the sole purpose of me ordering shipping instead of pick up or ordering in the store even though they know I’m a Plus member and have no shipping cost and they weren’t charging shipping costs they just increase the price of the product which is unfair since I’m legally blind cannot drive cannot even hold a license so they’re discriminating against blind people which is very unfair and discriminatory and should be against their policy I plan on not even doing business with him again if I can avoid it and trying to do business with him that anyone but them even if I have to pay a higher price because like I said they were discriminatory against the disabled who knows what they’re else they’re discriminatory against sam’s Club you should be ashamed and I will be calling the corporate office I urge everyone to call the corporate office and complain about their discriminatory actions

App update. Overall I love the app! Being able to scan my items pay for them and walk out the door, after greeting and getting scanned again of course. But I’ve been having an issue the last couple of times I’ve used the app. I open the app and then it tells me it’s been updated and ask if I want to try the new version. I click yes, and then it takes me to the list to where I scan things and everything is good from there. Why does it keep asking me to update the app? I’ve gone to the App Store to see if there is another sams app I’m missing and it only shows this app and it’s functional. So that’s annoying. Please fix that issue. I haven’t had any problems with freezing on me. Otherwise it works as advertised. I wish Walmart would adopt this for Oklahoma.

Love Sam’s Club. The only complaint I have with Sam’s club is the AT&T wireless counter. I feel like Sam’s should be aware of the dishonesty going on with certain salespeople. When inquiring about mobile services at Costco, they certainly make me feel like their service comes with a more genuine contract that shows exactly what you’re paying. They also have the same AT&T service provider. Anyways, Joe at the AT&T counter in Daytona screwed us over almost 2 years ago, he made us cancel a great plan we had with T-Mobile, that we can no longer get. And by the time we realized he had been lying to us, it was too late to get out of it. Never again will we use Sam’s wireless services and probably never use AT&T either. Just a few months to go until we’re done the 2 year contract. That We never agreed to.

Excellent App. Love the scan and go. I mean being able to scan products yourself and then not have to wait in line! Time Saver!! Also it is easy to edit the cart adding and removing items. Plus Sams has started giving discounts on some products if you use scan and go. I use mine to pay for gas. Some struggle with first use to pay for gas but once you’re over that HUMP it’s a breeze. User friendly app. The developer knows her/ his end user. It was designed for efficiency and ease of use. I can scan for a price check. I can order items for my family and shut in friends. As a Plus member I can have those items shipped free. This is an awesome use for me bc I can get items out to them before I’m ever near a Sam’s store.

Love the app with 1 complaint. Been using the app since scan and go was testing. I thought it didn’t get any better than scan and go then they added the pickup options. Completely stopped going to Costco because how easy this app is to use and create orders with. I have one major complaint and it has to do with renewal time. We have auto renew disabled about 2 weeks before our membership expired it added a membership renewal charge of $45 to the cart with NO WAY to remove it from the cart. I had to call and the rep had me go through various steps adding and removing the app signing out and in with no change. Eventually going to a standard web browser I was able to log in and delete the membership from my cart. Just be aware if you don’t auto renew they will very aggressively try to force you to renew in the app with no way to remove it. I question the legality of something like that.

Recent Frustrations. I love the scan and go app for the way it works in the store. However, with the recent change made to Sam’s Club’s operations due to COVID-19, I’m very disappointed at how poorly they have rolled out their pick-up program. I don’t even know what hour of the day you need to be awake to schedule your pick up date and time. I have tried at midnight, I’ve tried mid day, I’ve tried the exact time the club opens up for the day and nothing works. They also only schedule one day out which is ridiculous to me. So here I am, on my 7th day of needing groceries yet I can’t even promise that tomorrow I’ll be able to arrange a means of getting them. I will likely not be able to. So who knows when I will be able to shop at Sam’s again even though I pay an annual fee to be a member...

Happy but Cheesy help. I needed some fancy Colby shredded cheese and I asked one of the workers if they can get me some from the freezer and the gentleman told me that it was gonna take too long but I can try back when he calls somebody to help him get it down. Instead of just telling me that he was not going to get it, I waited around for an additional 30 minutes when I went back he told me sorry everyone is on lunch break. I guess lunch starts at 6:30 for everyone that works form lifts. So I guess I will have to drive an hour tomorrow when I could have got what I needed today but just say you don’t have it if your not going to attempt to help me and upset me is all I’m saying. I spend between 300 and 400 dollars every week in here and just wish I didn’t get a cheesy response. Everyone else was very helpful though.

SAMS HARASSES PEOPLE. There was a Grandma who came by the Salvation Army where my classmates and I were with our 20 y/o teacher. They told us that we were annoying so we defended ourselves. A fight broke out and the manager came outside and grabbed my arm and push me so hard that I fell and busted my forehead open because they thought that I did something. I ended up staying in the hospital for 2 weeks because I got a concussion. A few weeks later, I went back to go grocery shopping with my parents. I saw the free cracker samples in the store and walked over there. The old man that was over there asked me if I was with my parents and I said no because they were getting strawberries. He told me that they were out of the crackers then he grabbed my hand and brought me to the back to “get more crackers.” He tried to hurt me and I called the police. The manager didn’t know what happened but when she found out, she blamed it on me! That is disrespectful so then I got my friends older sister to report the manager to HR. Now I live in piece and i want to sue Sams.

Last update made it so I cannot complete an order.... I only buy online during the pandemic. I just get the message “Your cart was changed from another device. Please verify it before checking out again.” I hadn’t used the Sams app on another device though I am sure many people use multiple devices. I’ve used my Sam’s account for over a year with my new phone. I found my old phone, logged into my SAMS account on an old phone. Deleted the cart contents, signed out, and deleted the app. Went back to current phone. App still said the same thing when I checked out. I did a hard reset of the iphone. Same problem with checking out. I tried signing out and deleting app and data then reinstalling. Same problem with checking out. I tried signing out, deleting app and data, doing a hard reset on iphone, then reinstalling app. Same problem with checking out. I then attempted to order online via the Sams website. Same problem. This makes my Sams card completely useless not to mention the frustration and anxiety I feel. I even tried using the website rather than the app. Nothing works. I have an iphone 11 pro max so the issues are not due to an older phone incompatibility. This is really unacceptable for such a large company. I usually have only wonderful things to say about SAM’s. I’d also like to say that I am very disappointed to learn about how much data Sam’s saves on users.

Total Frustration Today. Walked into Sam’s Club and started using Scan & Go. Scanned all items except the last one. Got pop up message that this version is no longer supported and needed to update. Hit the update button and told latest version is not compatible with my OIS but can download older version. There was no way to download older version. Developer should be fired. I had to go through the line. There was no option to download older version which was already on my phone. Your developer or tester should have caught this omission of the requirement to use an older version. I would give this version a 0 (zero) for usability. Spent 20 minutes trying to get a comparable version before spending 20 minutes in line and checking out. I am serious when I say to fire your developer, tester and manager overseeing this development. I have my Masters in Software Development with 34 years of experience. This shoddy work would not have been tolerated in the companies I worked for.

Love Sam’s but…….. We love Sam’s and have been members for many, many years but the app needs a huge overhaul from the get-go. First of all, I constantly have to click on the “Home” option each and every time I want to look up an item otherwise it freezes. Secondly, shipping information is a crap shoot. Rarely am I able to Track my shipped orders. When I receive a notification and/or emails that my purchase is one the way I will click on the track option using the email I received and it takes me to another screen which is the login. Why do I have to keep logging in just to track my package through an email sent by your company? So then, I go to my Sam’s app and try to track it through your app which I stay logged into. The exact same thing happens there, I am redirected to another screen to log into. I do not want to keep having to log in just to track my packages when I am already logged in. Extremely frustrating!

leaves shipped items in the middle of nowhere. Sam’s shipping delivery is THE WORST. Over time, they have left boxes in the weirdest places. This week, a box was left in front of the BARN in the middle of the drive 500 yards from the house. Boxes have been left at the edge of the road on the ground under the mailbox. I have had boxes left on the ONLY side of the house without roof protection IN THE SNOW. Boxes that DO make it to the house are sometimes thrown up the steps onto the porch. Extremely heavy boxes were dumped way away from either the front or back doors and had to be unpacked item-by-item before any of it could be moved into the house. Boxes have been left stranded on brick walls away from either porch or carport. Boxes are poorly packaged and often are falling apart or torn. Shipped cans are ALWAYS dented. Heavy canned items crush items like cereal boxes or bagged nuts. Sam’s badly needs work on the shipping and home delivery segment of their services. I would NEVER order electronics or anything of significant value from Sam’s for shipping, and I am now very selective in what I order to be shipped in grocery items.

Frustrating. We live in a very rural area and Sam’s is an hour away, we do a months worth of shopping here. Ordering through the app and doing curbside pickup has been awful. The first time (3 months ago) the app was incredibly slow, cart wouldn’t update and got kicked out 3 times before I could actually place my order. Last month for whatever reason it kept telling me that all the fresh produce I put in my cart wasn’t available for curbside and I’d have to go into the club to purchase it, then they forgot to give me 15 items but that’s not the apps fault. I just got back from picking up my order today and realized that the app took things out of my cart without telling me when I went to check out, locally the stores don’t sell the things that were removed from the cart so running to the store and grabbing it isn’t an option. I’ve honestly never had such a hard time using ordering curbside pickup through an app, we’re honestly thinking about driving the extra 30 min and switching back to CostCo.

Been trying to place an online order for 4 new auto tires. Each time I click place order , I get an error, something went wrong, please try again. I’ve been trying for over a week!!!! The items remain in cart and days later it still happens. I called the store and told them problem they connect me to tire department AND NO ONE EVER ANSWERS THE auto phone. The instant $80 ends today so I called the 1-888 number on my membership card . She couldn’t get website to work so she called Sam’s club in Hagerstown and stayed on line while I spoke with Emily and she couldn’t help me. But she took my name and phone and my item number and said she will take it to the tire Dept and call me tomorrow after 12 pm What a poor system with Internet ordering Nancy P. Now my several tries at a NICKNAME won’t work SAYS ITS TAKEN TRY AGAIN

Would’ve Given a 5 Star but.... I would’ve given a five star except for 2 hiccups, 1 is reoccurring. The reoccurring issue is every once in a while, during the closing out procedure in the “scan and go”, it will NOT process payment until ALL alcoholic items are removed. It’s already asked me for my date of birth, so it’s fully aware that I am “of age”. I’m assuming it has something to do with an update that is going through maybe? The second frustration is partly my own fault. Somehow I ended up scanning an entire cart full of groceries in to the “pick up” section, when I should’ve been in scan and go. The is no way to correct this on the app. I had over $500 worth of groceries, not bulk business items that I now either had to pull out of the cart and rescan, or do what I did, dump the order and get in line. I’ve worked retail for years, and the last thing I want to do in my off time is be in line and frustrated with an app. Other than that it works great. Easy to scan, easy to increase quantities, remove items. But the above mentioned are BIG issues for me. I would’ve contacted the developers directly but the link wouldn’t take me there. Probably an other beef I would add. LOL. Sorry. If you fix it, I’d be glad to come back and give it a 5 star! Thanks!

iPhone/iPad/android 10 items/no next page still not fixed. Two update versions still have not fixed the list screen issue of only showing 10 items (and no next page button). The number of items next to the list name is still showing correct number but if you check “add all items” it will not add all the items in your list. Only the last ten items will be added to the cart. So if you go to pick up your order, you’ll only have 10 items. No it doesn’t matter if you log out and back into account after the latest update. It doesn’t matter if you try portrait or landscape, it simply doesn’t work. This is happening on iPad/iPhone/android users. Pc version is correct but come on, most people use their phone or tablets for shopping! As an IT software programmer, I’d be fired the first time I sent out an update like this. This is the fourth time in a year that your programmers have made this same error. So glad our town is getting a Costco. May not be able to do pick ups but pricing is better and no screwed up app to contend with.

Member service desk for a return. I am frustrated at the new remodel of the member service desk at the Provo Utah store. I haven’t ever had an extended wait time when returning items at sams. There were 3 registers and 3 representatives working the desk if necessary. Recently Sams in Provo has remodeled and moved the membership desk to another spot. At the new location there is 1 register that the associate can use for returns. I recently waited in line with 13 other people for 50 minutes because there was only 1 cash drawer that could do returns. There were 2 associates that were happy to assist anyone who didn’t have a return but because there was only 1 cash register they could not assist in returns. It was very frustrating to sit and wait. The associate was very apologetic as her hands were tied because of the lack of resources (cash register) to help speed the process along. This is concerning.

Fantastic retail.. I’ve enjoyed Sam’s Club for many years. Way over 20. The scan and go makes my life so much easier and I’ve always had a plus or business membership. When my husband and I owned our franchise one of the perks for our employees was a paid membership for them and their families. I bought most all our supplies there and all of my office supplies. I have used them for many types of purchases and usually check them first before I buy. My tires have most always come from Sam’s. I furnished my short term rentals with beds, mattresses, sheets, comforters, towels and household supplies from Sam’s. The prices were great and the quality above average. I’ve even bought jewelry there. Once again, prices and quality above average. You can’t go wrong with a Sam’s membership.

Convenience at a fair cost.. I love Sam’s club, because they give the everyday joe. The opportunity to buy like a business in effect. Thus saving them money and more importantly time. Let’s face it in today’s fast paced world. There’s no more important commodity than time. That’s what you’re being given by businesses like Sam’s. Selling in bulk and at fair cost. Allows you to not only save money. You don’t have to give up quality, as there quality is second to none. Also, you aren’t taking that bi-daily trip to the grocery store we’re not only is food overpriced. Often it’s garbage quality. They’re always marketing something you’ll see that you had no intention of purchasing. Yet like so many people it’s a good deal. Well these reasons, and others. Personally, are why I love Sam’s. Peace and love.

Sam’s Club. They need to learn from Walmart on how their Club Pickup should operate. 1st thing is get their own phone number that someone answers immediately like Wal-Mart Grocery does. Tired of waiting for Customer Service to pick up only to tell me you have to come into the store to tell Club Pickup their app is not working and you are there for your pickup order in space 1-4. The whole point of Club Pickup or Grocery Pickup is to avoid coming in the store. This has been going on, off and on for over a year and it still hasn’t been fixed yet. So get a Club Pickup phone number that customers can call directly if the app isn’t working. Wal-Mart has made it work so why can’t Sam’s!!! 2nd thing is Customer Service in Davenport, IA rarely answers the phone. Just give it a try and see for yourself. Then if you do get someone, don’t be surprised when you are being transferred, your call gets disconnected. I know things are crazy right now but, I have addressed these issues with management for a year now. No change, so I will voice my opinion through a poor rating. Which probably want matter either.

App on iPad is hot garbage. I wanted to make a small purchase and decided to use the app since I could pick up most items but had to ship one. I went to my list and when I tried to add an item to the cart it said I was missing a quantity. ALL THE QUANTITIES ARE PREFILLED WITH 1! So I made the quantity 2 and it added 2 to the cart. My list didn’t have everything I was looking for so I added two things to the list, they were checked so I added them to the cart. But everything else became unchecked when I added things to the list. So I needed to go back through the entire list, and re-add all of the things I had checked. turns out I couldn’t check them any longer. I went to my cart to verify, and found that only the two new items I had added to the list got added to the cart, then went back to the list, but was unable to check the items for unknown reasons, so I gave up and searched on the items and added them to the cart manually. also, you cannot remove an item from your list if it is out of stock. Why is that exactly? Idiot programming, that’s why.

Sam’s can afford to do better!. Sam’s is average. My local store (Jonesboro, Ar) must do a better job with making sure fresh foods are fresh and not spoiled. I bought chicken and fish and immediately froze both but discovered after thawing them that I bought them spoiled. Hence, I will be opening them from no on immediately to make sure it’s fresh then freeze them. I also bought potatoes that were sweating. Nothing irks me more than buying spoiled food. Just bc it’s wrapped does not mean Sam’s should try to get away with selling spoiled food. Do better! Second, Sam’s needs to offer better and nicer selections. Costco has great products! Do better! In a pandemic, Sam’s should require mask at a minimum! Stop bowing down to reckless and selfish members. We have a public health crisis that’s getting worse! Do better!

Worthless. I was excited when the app added location services. This works great on the Walmart grocery app. I can check in using that app so that the staff knows when I’m on my way to pick up my order. Their app recognizes when I’ve arrived at the store and asks me which parking spot I’m in, and the associate walks out with my order. This makes the process so easy for me. When this feature was added to the Sam’s app, I was excited for the process to be as easy as it is when I pick up an order from Walmart. However, when I attempt to check in using the Sams app, it tells me that I have to turn on my location services in settings. They have been turned on since I downloaded the app. The app doesn’t recognize that they are on and I’m stuck in an endless loop. I used to be able to check in using the app even though it didn’t recognize when I was at the store, but now I cannot do that because it requires my location services be on before it will allow me to check in. So now I must check in manually after I arrive at the store. The upgrade to the app has actually made the process more difficult.

Cashier and Door person. My cashier didn’t give me a receipt. I only got mine via email. He was also rushing me because the girl helping him box my items didn’t know how to and I ended up doing it. Me doing it isn’t the issue, she just could’ve let me do it from the beginning and I could’ve been out of his way. Then I get to the door and I have my emailed receipt because he didn’t give me one and the girl at the door had an attitude. She also told me it’s my responsibility to get the receipt. I just spent $185 and got my membership today. How would I know that I have to ask for one. It’s also not my fault she can’t scan it at the door. What’s the point of emailing it with a barcode if it can’t be scanned at the door. She made commentary as if I didn’t pay for my items when I clearly had the receipt on my phone. I scrolled and read every item off to her because she didn’t want to look at it. I might cancel my membership because this is the only location close to my new house.

This app is losing stars. I started using the Sam’s Club app in 2017, because a store clerk told me about Scan n Go. I really liked it a lot but in 2020 I started having problems. The last time I used Scan n Go the app required me to go to a self checkout lane and transfer my purchase to the register and checkout there! I had to wait in line to checkout! I have not had to do that for three-years! I spoke with three employees in the store and only one knew about the app giving other people problems as well. Something’s not right. Another comment about this app. The app should give fuel prices for the pumps. AND, it should give information about which fuels are available. I drive a diesel truck and not all Sam’s Club fuel centers offer diesel fuel. The fuel and prices should be prominently displayed in the app. There is more work needed to make this a good app and more maintenance needed to make it function better.

Zero affect and “oh well attitude”. It’s great to have the app to check out. I have had some concerns about the recent changes that Sam’s Club made and pressed my concern only to be met with zero affect, and an “oh well attitude”. 1. When Sams club decides not to allow for overnight restocking, the effect to the customers was to have to navigate large pallets of product, and when help was needed...everyone was too busy stocking to help. 2. Tried to purchase a gift card at Christmas, another customer says the system isn’t activating the gift cards. When I asked about it, again met with zero affect and an “oh well attitude”. I was there to buy $200 in gift cards, had to take my business elsewhere. 3. I shop at the Sams Club at Long Beach Towne Center, my daughter and I were self checking. We had 18 items. The zero affect, and oh well attitude service representative comes to us and pulls our basket away replacing it with an empty basket saying that we had to move each item if we had more that 10 items in our basket. I know this isn’t true, I’ve been using self check out for a year or so and NO ONE EVER SAID THIS. I believe is my was a power control issue she had. Then had to nerve to act friendly as we left. Very passive aggressive behavior. I don’t believe that the customer is always right, you have a job to do and I need to get my shopping done. I’m an in and out shopper. I or anyone don’t deserve to be treated with such sustain.

Not sure what happened?????. I down loaded the App about 2 months ago and loved how I could scan my items as I shopped and didn’t have to go through the check out. I just “checked out” on my phone with my credit card and showed the receipt on my phone to the person at the door as I left. I loved the convenience of also having all the items listed in my account making it easy for any returns or re-buy items! BUT today something happened to the App as it tried to download the new update then just stopped working! A pop up shows on my phone every time I try to open the App that says, “this app can not be downloaded.” I just removed the App from my phone in hopes it would “re-set” itself.....BUT NOW I CAN’T even re-install it!!!!! NOT GOOD! NOT SURE WHAT HAPPENED! 😧🤯😱

I like pickup but…. I, like another reviewer, would like to be notified if items are out of stock. I drove 45 miles, ONE WAY, last week to get to my closest Sam’s Club, only to learn my most needed item was out of stock. What? That was my ONLY reason for making the trip! I steamed in anger the entire 45 miles back home. I would also like to be able to add items to my cart if I place an order a few days ahead of my pickup time. If I do have an appointment in the vicinity, I like to schedule pickups around them. If I start a new order, they come out without one of them. There is no way to add items and at check in, no way to indicate multiple orders. Otherwise, I LOVE Sam’s pickup. I am unable to walk thru the store and handicap carts are often in short supply. I cancelled my Costco membership because they lacked pickup so I went an entire year not being able to use their store. Thank you for pick up availability!

Love Sam’s but app keeps crashing. I love being a Sam’s club member and I can always find good deals here on things we love already and need for later too. Especially since My grandson was born I find lots of good prices on items for him. My only concern and complaint is and this is a new/ recent thing too bc it’s never happened b4 until yesterday but when I go to checkout online the app crashes and completely shuts down and closes it self out. So now I can’t checkout at all I tried updating the app which it did also need but that wasn’t it and I also powered off back in my phone. So what’s the deal how come I can’t shop online it’s very frustrating especially when this is some reason for me having the plus membership for free ship!! Plzz help and fix this problem soon I was shopping for gifts to send to my grandson and can’t finish checking out now 🤨

Hit and miss. Not sure if increased shopping demand due to COVID-19 is negatively affecting the functionality of the Sam’s Club app, but it doesn’t work as well as it did 6 months to a year ago. Recently the app fails to add items to the shopping cart when I select items from my recently purchased items. No matter how many times I click Add Items to Cart, the cart tally just flickers a couple times and then remains at 0, while the Add Items button continues to show whatever number of items were selected. I had to open up each item’s separate description page in order to successfully add them to the shopping cart. To compound the frustration, when I hit the Back button to purchase other items I would get an error dialog box: Service Failure, Please Try Again Later. Only after several attempts would the error message clear and I could then move back to other pages/sections. These are just a couple of the recent flops; there have been other issues, like a general crash of the app, but I’ve forgotten the specifics at this point, probably because I just don’t use the app as much anymore out of past frustrations. A retail leviathan like Sam’s Club needs to get on the ball and have a perfectly functioning app (one that they often promote and encourage club members to use), especially in this day and age of nearly ubiquitous online shopping.

This app needs work. I love so many things about Sam’s Club and many things about the app. I love scan and go but not having easy printable access to my receipts is a problem for me! I HATE when I can’t get all my receipts!! For the iPad app I can’t find my scan and go receipts at all (yes I did the update). I can finally find them on my iPhone app. I would like to be able to print them out (guess I’m old school but it’s easier for me to find info I want and record it for bookkeeping purposes). I try to print them from iPhone and it took just under 2 minutes for a receipt with 7 items to print. This is ridiculous! Of all the different places I keep records of expenses, this is by FAR the most time consuming and I know I miss getting my sam’s club expenses in for that reason. Makes me think about having to go through the checkout line just so I can get a printed receipt but that is also painfully slow.

Great for normal shopping. If you’re just shopping for normal groceries, Sam’s is great. If you do ANYTHING beyond that (like getting tires for instance), Sam’s is a bit of a challenge to say the least. One example is getting the Sam’s credit card. It took months and our credit card was sent to the wrong location two or three times. This was supposed to be an in store process where we could use the card immediately. Well that didn’t happen. It turned into a complete nightmare with various credit cards being sent all over the country. It didn’t seem as though there was any comprehensive process in place and nobody new how to correct the problem. It just kept going and going and going on for months. We have several stories of similar problems

Amazing app. This was one of the most wonderful experiences that I’ve ever had at SAMs! When I walked in the store the lines were not very long, but by the time I was ready to leave, they were extending back almost to the middle of the store! I was so discouraged, and actually thought about just leaving everything, until an employee walked around telling everyone about using the Sams app to scan and go. I was able to do just that, and was able to finish my transaction and walk out in about 10 mins (which included downloading the app, realizing I had forgotten my password, setting up a new one, and updating my form of payment) as opposed to at least 30 mins like the other people in line. I showed the woman at the exit my barcode on my phone and I was on my way! What a brilliant idea!!!

AWFUL! JUST AWFUL!. This is the second night I’ve had to stay up to get a time slot. I had a time slot the first time I tried to do this.. and then the next morning, I didn’t! The entire process of this online ordering and pickup, was the worst I’ve ever experienced and I’ve done it many many times, on several different sites. -well before the virus as well. You should not have to “check out” 27 times before my time slot saves. This has been the most stressful and hectic process. It’s already stressful times, and now you make it even worse. You should do the exact same process as the Walmart app does!!! Why you don’t, is beyond me. So disappointed in this entire process that I’m never doing it again. I will just switch to Costco and send my caregiver inside the store to get the items I need. Also, Your app can not handle the amount of people getting on it. -which should be fixed by this point and you need more time slots!!! Especially if this entire process is going to be this freaking horrible and have this many glitches. Ugh. Just terrible. So disappointed.. and still suffering from anxiety from the process.

Easy Pease??. Yes! I downloaded the app this morning when I noticed that Instacart hikes the costs of items I normally buy in store at Sam’s Club. I ordered some things that I don’t need immediately for delivery. I’ll wrote a review on how that turns out. The rest of the items I purchased in store and this is when I discovered the scan and go feature. I spend a lot of money at Sam’s club each month so trust me when I say checkout is a hassle. I use one of those flat carts and it’s stacked high! So scanning each item once (and clicking a plus sign for more than one of the same items) as I put it on the cart was a breeze, if only because I wouldn’t have to unstack and re-stack the cart at the register. The next step was to check out. Let them scan my phone and then out the door! Easy. Pease.

Product recomendations. After visiting both Sam’s and Costco I would like to make some recommendations. I do look for healthy organic and non GMO products. I have found more options at Costco than at Sam's. I recently bought some Simple Mills Sea Salt gluten free crackers at Costco which I really like. They also carry some gluten free Jones chicken breakfast sausage with no nitrites and nitrates. They also carry organic peanut butter. I like their GF Almond flour tortillas. I do like your Almond Butter you carry. I do appreciate that you carry some organic frozen fruit and some carrots and spinach. I have found sometimes that the spinach is wilting so I have to carefully inspect the package before purchasing. I would appreciate more options like that. I like the fact that your isles are labeled as Costco doesn’t and they move things around making products difficult to find.

I’m Happy!. This store always has the order ready, great selection and the staff are great! But the reason I gave only 4 stars is because the app allows me to pick up my order and I can pull in the designated area and check in, then the staff will bring out my order. Great idea and MAN ALIVE, awesome service, if it would actually go like that. I have tried at both stores in Knoxville TN and neither follow thru with this service. It’s like this service isn’t important or needed, so let’s just forget about it! Well, I am telling you this service is needed, if you want to offer SATISFACTION GUARANTEED! Enforcing this service for pickup has to come from way up high in the chain of command! You offer this service, but your stores are not following through!!!!! That means that I’m not getting my money’s worth!!!’😔

What changed?. This has quickly become one of the worst performing apps I’ve used. It constantly freezes, I have such a hard time trying to order groceries from home because of the glitches and freezing and using scan and go in the store has become next to impossible. I don’t know if I’m just using the app when it’s extra busy or what. I’ve updated the app, re-downloaded it I’ve even reset my phone completely (unrelated to this app) and still have constant issues with it just not working. It’s making me tempted to not even shop there right now because everything that’s set up to make it a better experience has been actually making it a much worse experience. I’ve been leaving 1-3 star reviews after each use of the scan and go and still nothing is changing. Very disappointing.

Loved this so much we bought more. We bought 2 of these for an upcoming trip to Vegas where they charge you $30 per day, per tube to use the resort’s cheap tubes. We figured if they were of poor quality, we would trash them at the end of our trip, and we’d still have saved money. Well...that didn’t happen!! We loved these so much that we even made sure to have the space in our suitcase to bring them home AND we bought 2 more for our own pool, and sent 2 as gifts for our friends’ teenage daughters who kept asking us if they could use ours. Perfect for lounging in the pool, soaking up the sun or reading because the mesh keeps just your heiny and hips wet. The cup holders are an added plus, as they’ll securely hold a can or bottle of water or even our large (40oz) hydroflasks. The sturdy removable canvas dries quickly and keeps the inner tube protected from bumps and scapes that may lead to others popping.

Disappointed. Went into sams ask renew membership, and got lower membership instead of plus . Shopped around November. Then returned in December for more shopping and lost card in store fell out of my back pocket went yo service desk man gave me a green card because he was out of other card to replace what i had . Got home called because i noticed online i had lower membership by card; went to shop online because i live in a remote area and i was being charged a shipping fee which I usually wasnt called stores and found out workers didn't give me my renewal membership i had before i got a less membership . Which is very aggravating because now i am forced to up grade online and i dont get the $25 gift card for renewing. Which isnt fair and the frustration of trying to fix the workers screw up . Grrrrrrrrrr … Sincerely, Jodie Guidry Baugh

Just a thought.. Hey, love the app, mostly for scan and go. Had a thought. Scan and go is great in the store. But I feel like it could do more. When the app recognizes that you aren’t in the store. You should be able to scan things you bought at Sam’s and add it to a list of things to rebuy at Sam’s next time you’re there. And a family should be able to compile it all. So like toilet paper, when you grab out that last roll from the wrapper, you scan it, and everyone knows that the family needs toilet paper next time you go. Eat the last burger from that 18 pack at 3am. Scan the bag before you toss it and add it to the list of things to buy. When you get to the store, that list can appear and get checked off as you scan new items.

Late and waited over an hour. I ordered pickup and the lady told me to wait for a few minutes, it’s been over an hour and I still haven’t received all of my food. Not only is it late, but they also made me wait over an hour for pickup. I thought pickup was supposed to be fast (hence why it’s order and pay online and pick it up) so that I could save time. I could have just went in the store myself and bought the food items and it would have been faster than their inadequate pick-up, if you could even call it that. I asked an employee to check up on my order and she literally said I don’t know the lady that’s supposed to help me and just left. She couldn’t have check up on the lady in charge of my order? But just left without saying anything!? What improper customer service!

This app is great! But could use a few minor upgrades. I love this app! Whether I’m using the app to have things shipped to me I cannot buy in store or I use the scan & go, which is Soooo convenient! Especially when the lines are super long & I can just walk right out the door because I’ve already checked out. The one thing I would really like to see on the app is the ability to find items in the store. For example, if I’m looking for dish soap & cannot find it, it would be find if I can type it in & it tells me (just using example) isle 12, section 13. The Home Depot app does that & it is amazing!! They will even tell you the placement on the shelf! Sometimes I walk around that store twice trying to find what I’m looking for & give up since I cannot find it.

Sam’s Club App Makes Shopping At Sam’s Worth It. The Sam’s club app is the ONLY reason I shop at Sam’s Club. I don’t like the level of service I receive as a customer. The long wait when checking out, every single time you check out literally disgusted me. Every time I shopped there I’d grumble and complain about how much I hate this store. That stopped when I started using the app. I walk in grab the few items I came for scan them as I’m putting them in the basket and check out. I have checked out at the back of the store and rolled straight to the exit door. If you have a membership at this time GET THE APP! If you like Sam’s you probably will love them. If you hated your shopping experience you may find yourself no longer feeling the same disappointment. This is an honest review you can tell because I genuinely didn’t like shopping at this store. The app changed that!

Not ready for prime time. I downloaded and used the app twice before it quit working. That was a shame because the 2 times it did work, it was a real nice convenience and a time saver. But after those first two uses it quit working. It first refused to recognize my password for some reason. Then when I tried changing my password it then refused to accept my one and only email address. So I tried creating a new email address but then the scan and go wouldn’t allow me to log in, saying I already had an existing email address. When I asked for help at the store help desk they were polite but obviously frustrated with the problems folks were having with the card. I still haven’t got it to work. So overall, I rate it a 3. It’s a 5 when it works and a 0 when it doesn’t. I sure hope Sam’s gets some of the talent that put this scan and go software in place to work fixing it.

Sam’s Club Worst Business Credit Card in History. I regret ever applying for the Sam’s Club business credit card. Some YouTuber recommended it as being great 🙄 First thing that should have alerted me to how aggravating this card is is that they do not even have a decent app for it. You have to stumble through all the menus of this Sam’s Club app to find it. Then they don’t even let you form an online account to manage your card until you get your bill statement over a month after you get the card. RIDICULOUS Then if you have to buy something from a business for anything at all using Cash app, they count it as if it were a cash advance and charge more interest. INSANE Then they block every single transaction over a couple hundred dollars and make you verify your identity over and over. They tell you your card is now clear to make your purchase but they block it again and make you verify your identity over and over until your blue in the face. They make you send videos of yourself and pictures of drivers licenses. Who knows what corrupt corporations and governments they sell those too. In the end even that’s not good enough. They block your card and send a letter requesting who knows what more information. These guys are tied in with Synchrony bank and I am going to have to investigate what they are about. It’s really some sort of game for them. They really bully their customers. STAY AWAY FROM SAMS CLUB CREDIT CARD IF YOU VALUE YOUR BUSINESS AND YOUR SANITY.

Convenient. The app is very convenient, when it work. I received a e-mail stating my order was ready for drive-up. Arrived to the store my app wouldn’t work. I ask one of the guys that was in the parking lot for help because he worked there and was told I needed to go into the store. About 10 minutes later it finally worked. Then I had to wait longer. It seem to work for others that arrive after me. I was the 1st one there but the last one to leave. I’ve been inside the store as well. Scan all items with my phone, go to pay and the app will not work. Had to stand in line to pay. It doesn’t happen all the time but when it do.... Aside from that when it works, the app is very convenient.

masks. You have a big sign advising the mandate and that each member is “required” to wear a mask. But you don’t really pay attention to that do you? I was just in your store and noticed five different “families“ without mask. Families with four or more people no masks. I get it if there’s someone there within the family with a medical condition. However if you have a medical dish condition you really shouldn’t be in public but that’s beside the point, you’re telling me every single family member isn’t required to wear a mask? If one family member has a condition? Or You’re telling me every single family member has a medical condition? I highly doubt it. You should follow our mandate just like other businesses have to!!! You truly are a big enough company to fulfill what is needed in our community!

Checkout in store. I do not care for self checkout as this takes jobs away from entry level jobs. I enjoy getting to know employees who work there as a Family atmosphere very important. My wife and I do not appreciate the fact that you already question us at the door going out but to do self checkout then we are doing the job for you and there should be some compensation for it. Please realize that it is a great job for people who are just starting out. I always use the cashier line whenever possible as self checkout so impersonal. I remember when full service went away at gas stations and the interaction is what kept the place going. Just think about what I wrote as there are many of us patrons who feel this way.