Seamless: Local Food Delivery App Reviews

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Contact free. I ordered my food from Chipotle in Brooklyn so I know that the food is good however I ordered a delivery through Seamless which by the way is also GrubHub just to make sure everyone knows they are they same company. Anyway my food never showed up! They said it was left on he sidewalk in front of my building. The problem with this is it’s a massive building where hundreds of people live in not the best neighborhood in Brooklyn where pedestrians walk by every 2 seconds. The other problem is another tenant in my building also ordered Chipotle at the same exact time and his delivery was brought in to the building and left at our front desk where we have 24 hour around the clock security guards. When I called Seamless the woman I talked to couldn’t hardly speak English and she had to repeat everything she said multiple times which made things even worse. Finally 2.5 hours after when my food was to arrive I ordered the same exact order and explained in detail to NEVER EVER leave food on the sidewalk IF I ever decide to order from them again.

More fees and repeatedly fails to deliver. The last few years this app and the subsequent service have been abysmal. First, their fees have increased in recent years, huge delivery fees, service fees all to try and steer you to their Seamless+ paid service. Second, 60% of our orders have issues either delivered beyond late, restaurants forge that deliveries were made when they haven’t been, orders don’t get fulfilled due to “system issues”, delivery drivers forget items, deliver drivers leave food outside even when the option for “contactless” is turned off, delivery drivers harass you with phone calls even though the delivery notes clearly state to deliver it to the door and ring up. Its constant and we constantly have to deal with customer service who gives false promises to escalate and give a measly $10 voucher that barely covers all of their fees and has a couple of day expiration. Not to mention these vouchers can’t be stacked with handful of other vouchers you receive from them for all of the issues you encounter. All in all I think it’s time to either start making orders direct to the restaurant (as it is always cheaper without seamless fees), or look for another company that can do this service. Overall, would not recommend.

Cancel Order feature?. I’ve been using seamless for a long time now. It’s a life saver and it has introduced me to new foods. Recently the app has been crashing and has caused my phone to freeze up. This update seems to have fixed that on end but today I noticed one small issue. I can’t easily find the cancel button. I placed an order with a Latin restaurant for breakfast and they gave me a call telling me they didn’t have any of the food I ordered this morning. They asked me to cancel the order on my end and I could not find a way to cancel it. I then asked them to cancel it at their end and they gave me an attitude and insulted me in Spanish thinking I didn’t speak the language (I do). I’m not upset that the restaurant, they sound like they aren’t good with technology so I can understand why they got defensive. Please make the “cancel” option easily available.

Good app could be great. App works (although I would like to see a guarantee that “tips” are actually going to the delivery person). Some fixes it could use: why is there a general search box, instead of dedicated boxes for location and restaurants/cuisine? The app recognizes that I am not at my usual order location— but inexplicably adds the new location entered “near” the original location. (So when I am at home it searches for my work address as if it were a restaurant in the vicinity of my work address). The app should also allow one tap to choose between a favorite restaurant or reorder at that restaurant. Defaulting to a reorder is not always preferred. Last, all restaurant menus should all be entered by menu headings first (popular, appetizers, drinks, sides, etc) even when there are pictures there, and default to that after an item is placed in the bag. You shouldn’t have to scroll endlessly through a menu for each item.

Many flaws. My usage with Seamless has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact seamless, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? Seamless needs to fix their programming issues or likely lose a lot of customers.

Significant glitch with app. I have been using seamless for years, however, I have now deleted the app and transitioned fully to Uber eats. You have to be seriously careful if you use seamless and also have a grub hub account- although not Informed of this- grub hub and seamless are partners so even if you order through seamless your order may actually be getting placed through grub hub without knowledge. This happened to me and the reason it’s an issue is: my number updated a year ago and although I updated it on seamless- I did not update it on grubhub. But what is the problem? I’m not using grubhub right? WRONG. Even though I placed the order on seamless the delivery driver ONLY received my Incorrect grubhub details. Therefore after not bothering to buzz my apartment, the driver did not receive an answer when he called my incorrect grubhub number and did not deliver my food. Customer service refused to refund my money because I “had given an incorrect number” even though my number was correct on seamless and that is where I placed my order. Absolutely ridiculous!!

Getting worse and worse. The menu items are often wrong, doesn’t update when restaurants are closed, they say the order tracker function doesn’t work, the fees seem to be going up and the customer service is really so much worse than it used to be. The chat customer service function doesn’t always work either so you have to call in if you have an issue and that to a hot mess. I just had a wrong order -the help chat function didn’t work- so I called in and had to hold forever and they refused to even talk to the restaurant about sending a correct order and just wanted to refund the items- but then refunded the item but not the high fees attached. So I paid fees to get nothing I could eat. Especially offensive because they sent raw fish instead of the cooked fish I ordered and I am a cancer patient so it wasn’t even a preference thing. I literally dropped $15 on a side item of 2 small breakfast sausages after they “helped me” While caviar is more expensive but they have more updated menus, images of all the items, they have delivery tracking that works, better client services

Easy Food Ordering. Pretty much the same as GrubHub now, so I suppose a lot of my review is going to be the exact same, if not similar, to that review. It is also noted that when Seamless sees that you have an existing account on GrubHub, all your account data, including your past/current/upcoming orders, payment methods, GrubHub+ Membership and addresses are synchronised. The Seamless app has its positives and negatives in comparison to other food delivery services and apps out there. As a user of multiple years and multiple design changes, I have not had a problem ordering food and convenience store items through the app and I find that new users will be greeted with a friendly user interface, a list of all available restaurants and as much information as they need to check out and get their food. The Good: ・ Easy nvaigation ・ Easy ways to find ways to save on orders ・ Focused - No pop-ups or naggings. ・ Customer service options are less than 5 taps away Needs Improvement: ・ Minimum price transparency on certain menu items (E.g. $5 for a lunch special but requires protein, which is a forced extra charge.) ・ Quicker reach to Customer Service may be desired.

One of the worst apps - stay away. I’ve been a loyal Seamless user for years, but in the last year I find it unfortunate that the quality of service I’ve received has been atrocious. I am not one to write a scathing review, but after experiencing such poor service time and time again I could not stand for it much longer. Recently, my orders have habitually been extremely late (e.g. 1 hr from the estimated arrival) or cancelled after I’ve waited for a substantial amount of time. To make matters worse, the Seamless customer service does not offer any type of resolution to ameliorate the situation. More often than not, representatives tell me that there is not much they can do other than call the restaurant/driver or cancel the order and refund me. This doesn’t solve my problem of needing food to be delivered to me. Based on such response by Seamless, it appears that they do not care that the users time is wasted waiting for food that will not come. I am terribly disappointed on the direction this app has taken, and I will be deleting it from my phone.

Fix distance sort. Update: distance sort was fixed. App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service.

Connection Problems. I've used Seamless many times before and it's been great, but had a terrible experience today. I decided to try out ordering at a restaurant that uses a driver. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. Eventually I happened to check my phone, and saw there was one notification for Seamless that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I never received ANY calls or texts, I checked my call history, and when I tried calling him via the app it said there was a "connection problem". It let me text him as I was running downstairs, but he never answered. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. I tried calling Seamless customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. There is nothing in my call history, he never contacted me. How is this my fault? I'm very upset with Seamless and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. Thank you.

Good app but check address 5x. Good app, great service. However, if you move and continue to use this app beware! The app will default to your previous address if you order from a restaurant that you’ve ordered from before. I checked my order twice but once I paid it had reverted to my old address again! There’s no way to get rid of it. I changed all my addresses on the app and it will still use my old address. Fortunately customer service is helpful in contacting the restaurant when this happens but if you don’t check your receipt you may not even know that it’s going to the wrong address until you’ve waited for an hour and you’re starting to starve. Since you’ve already paid for the food there’s also little you can do if you end up getting cold food in the end. Phone orders definitely take less time and are more accurate. Please fix this.

Worst customer service ever. I will make sure to cancel and delete Seamless now. I reached out to their customer support multiple times over the course of 6 months to have my new phone number updated on their backend - it appears correctly on the app but the restaurant is given the old phone number and cannot get in touch with me. Their support team had me uninstall and reinstall and when that didn’t work, they just emailed me saying that technical support would be looking into this - I never heard back. I finally spoke to Irving, a “Supervisor” based in Chicago who would “review” what was going on and said that it would be working on the next order and he refused to reach out via email or phone to confirm that it was resolved, and this is what I had been told multiple times already and it still isn’t working. Clearly, customer service is not their forte and this experience is not seamless at all - Irving was among the most frustrating and outrageous customer support person I’ve ever had to speak with.

I used to love Seamless,but alas no more. Seamless/Grubhub was always my go-to and swore by it! Sadly is it getting worse and worse. The variety of quality restaurants keeps getting worse and worse. The app is hard to navigate and not user-friendly. Leading to a bad client experience because Seamless is giving priority to paid advertising to places like McDonalds over helping the client find what they are searching for. And worst of all,, it is full of hidden or confusing fees meaning you put in an order for $40 and you can find your self paying close to half of that again in fees and taxes. Now I am all pro paying the servers and drivers being paid fairly but I am almost certain most of that money is going to the tech company for what is now a sub parr device. The only reason I continued to order here was to support some of the restaurants I love. But I use competitor apps whenever I can. Seamless/Grubhub you have become as bad as Uber/Lyft and all about extrapolating profits giving very little in return!

Gets worse week by week. To the developers… I do contact customer care every single update/time this happens. I rarely get a response. When will this stop?!? The following is now true after every single update. The app will work for a week, they update it, then it will give an error while loading restaurants. Only loads a handful of restaurants. No more than that before I get an error. So basically I’m limited to searching within a quarter mile as I sort by distance. The latest update is not loading restaurants. It’s stops and says can’t load more... error. Customer service is of no help. They tell you the generic... delete and redownload the app. Keep doing it. Still doesn’t work. And why is it it that a restaurant gets labeled a “go-to” when I’ve only ordered there once? I see restaurants that had terrible food and I would never order from again come up as a go to? Says who?? Why? Why is Seamless deciding that for us? Why can’t we choose what our favorites are? This app keeps getting worse and worse. I’m sure grubhub is no better as they are the same company and my grubhub account was hacked. So forget them!!

I’m done with Seamless’s poor deliveries. I order pizza from a local restaurant that my family loves. It’s fast, delicious and very saucy. Literally every single time my pie comes with all the cheese slid off to one side because the drivers never carry the pies right. I don’t know why seamless doesn’t route cars to pick up the orders from this spot. The guys on mopeds always mess it up and I’ve taken to writing messages immediately to the driver saying “please carry the pizza correctly Or I will complain”. Yes, if I forget to write that, it will show up banged up. I’m sick of it. And I’m tired of the customer care people trying to offer me a discount on my next order. I didn’t order pizza soup. I shouldn’t be scraping it off the cardboard. Send the right people to deliver pizzas or don’t offer the service. This is stupid. I’m cancelling my seamless plus service and I’m done. Terrible service in NYC unless you’re ordering something packaged suer well that the driver couldn’t mess up if they tried.

Good service, app has bugs lately. The service is great. Any mess ups with my orders over the years have always been the restaurants’ faults and Seamless has always refunded me when that happens. My issue is with the app itself. Takes forever for options to load and then if you move away from the app for even a second (like to check a text) the whole app refreshes and you have to wait forever for it to load again. And if you scroll down to the end of the restaurants and want to see more, those take forever to load too. Also have experienced frozen screens multiple times lately, which is frustrating after waiting all that time. Especially when the freeze then causes you to accidentally hit the wrong button and you have to load the restaurants again, or worse, refreshes the whole app again. *sigh*

Fix your app please.. I've had a recurring issue with Seamless, where several times the delivery person will call and I don't receive any call or notification until they've been waiting a very long time or have left. Since the pandemic, I added "contact-free delivery," with instructions to text me. I do this out of safety and also because it speeds up the process so the delivery person doesn't have to wait for me to run downstairs and I don't have to worry about holding them up if I somehow don't receive their call. Today, I received a text from the app saying they would be arriving soon (they were already delayed) but no call. Then ten minutes later, I receive another text from the app saying that they have been trying to contact me when I haven't received a call or a notification. The delivery man was understandably very upset and walked off before I could explain. I feel bad that he was waiting in the rain, but I'm frustrated with Seamless for the constant issue with dropped calls and notifications, and the fact that he didn't know he could have left my food and texted me.

DON’T USE SEAMLESS!! Unethical company!!. We live in the suburbs and like many families with young kids we depend on food delivery from time to time to help make life a little easier. Up until tonight we didn’t mind paying a fee for the convenience of delivery and are typically pretty generous tipping drivers in advance. Tonight we had a horrible experience with a driver who did not deliver our food. When my wife contacted the driver via phone he said he arrived at the house and beeped in the driveway but we didn’t come out. When my wife asked him why he didn’t ring the door bell he responded by saying they are not obligated to come to the door and that he tried calling us but we didn’t pick up so he just drove away. We then asked him if he would come back and he said that he would but he never came back. We immediately called customer service at seemless where they offered us a 60% credit back towards a future order, citing the same policy. I will never use Seamless again and would recommend you don’t either because of this sheisty policy.

Seamless does not care about customers. I had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service

Terrible customer service. The app itself is eh at the very best. Recently I ordered from a restaurant Seamless had listed and they delivered my food an hour and 45 minutes past the delivery time. When I called the restaurant to ask what was going on, there was no hello or anything, someone immediately said “the driver is running late, your food will be there in 10 minutes”. Hmm ok which I told them if it is not here by then please cancel the order. Of course it doesn’t come within that time because why would it? I proceed to order from UberEats which gets to me in 20 minutes. Now, when I contact Seamless about it they say they have to check with the restaurant to see if they’ll give me a refund...what??? They should be answering to you, it’s doubtful the restaurant is going to admit to anything being wrong. When I ask the agent if she thinks it’s right that it took 2 1/2 hours to have food delivered and still be charged full-price, she ignores me and proceeds to say they can offer me a credit...which then I also never get. Save your time and use another app like UberEats or DoorDash - both are much as far as dining options.

Has declined in quality since the GrubHub merger. The app itself has a lot of issues, when there’s an issue - hall of mirrors menu options, 2 different ways to do nothing about it, etc. To be fair the customer care team is reasonably helpful when you can finally get in touch with them and prompt with refunds. There is also a weird thing going on in NYC where there are multiple vendors offering slightly different takes on a main ingredient at the same address, that turns out to be a single deli or counter service bakery. This really has to be policed because like Wayfair knockoffs it pollutes search results and steals business from legit single-focus restaurants, which are suffering already. Seamless also needs to do more helping restaurants convert their menus to an online format, with photos, time-of-day service changes, and so on. And the photos themselves need to be fullscreenable + zoomable, not cropped in the closeup entree images to a sliver of the image from the main menu. Update: Minus another star for not correcting the above, and also because it’s been years since they refused to add a filter to remove closed restaurants from search results. CLOSED CLOSED Oh CLOSED CLOSED CLOSED is CLOSED it CLOSED CLOSED CLOSED ha CLOSED CLOSED CLOSED rd CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED to CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED re CLOSED CLOSED CLOSED ad CLOSED CLOSED CLOSED CLOSED CLOSED thi CLOSED s CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED ?

DOWNLOADER BEWARE! Deliver people will steal your order.. Don’t bother downloading this app. Seamless/Grub hub is hot garbage. Ive been using this app for years but I’m officially over it. Over the last few months, I’ve been experiencing ordering and delivery issues, and the customer service is no help either, as you can’t reach out to them after you report your food to report the delivery person responsible. Clearly they do not vet their delivery people because they frequently mark your order as delivered, but do not deliver the order to your home, or they come an hour later with cold food. And because you tip the delivery person as you place your order instead of after they deliver, it’s easier for delivery folks to get away with stealing your food, tampering with food, or delivering cold food, and you don’t get your money back until days later. Should’ve deleted this app months ago when it first happened, but wanted to stick it out, especially to support the smaller food spots that had been hit by the pandemic. Bye.

Terrible update: no menu categories & hidden delivery fees. Recent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is. These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration that spills over from Seamless onto the restaurant, which is ultimately bad for their business, not just for Seamless. Hopefully they’ll reconsider these poor updates.

Don’t use this app. I ordered food at 6pm, got a confirmation and everything, ETA 7:02. No problem. I waited until 7:45pm - called the restaurant they said the food was picked up over 30 minutes ago. I live less than a mile from the restaurant. Shouldn’t take 45 minutes to find my house. There’s no way to contact the driver so I can’t call to help him find my house or check on my food or anything. My guess is he stole it. It’s now 8:30pm and still no sign of it. Now I’m supposed to call customer service and wait on hold for over 30 minutes to appeal my case and beg for a refund. Meanwhile I’m 8 weeks pregnant and so hungry I’m about to throw up while waiting for my food. Not to mention I have 6 other people who have been waiting at my house for over an hour to eat. Absolutely livid. I’m done with this app. DO NOT USE THIS APP!!

Making it right. Hey seamless/grub hub/whoever you are- If you have customers who are loyal for 9 years and have been paying into your seamless+ benefits for 9 months, don’t just issue a refund for an order that was completely cancelled after nearly two hours. Make it right. You could, at the very least, figure out a way to arrange the order to be dispatched again. But instead you cancel it and leave me to order it again, which means now my order is three hours later than it should have been. Without so much as a “hey here’s $2 off” or SOMETHING. Make it right for the customers that are still supporting you. It doesn’t take much. All you do is literally coordinate orders between restaurants and delivery couriers. If an order is messed up and you can’t quickly REARRANGE that, it would seem you don’t have much control over the ONLY THING you’re bringing to the table on this transaction.

All good at first. Uhh, this app is great. I started using it cause I thought DoorDash was too expensive. However, while trying to order Taco Bell I noticed the $4 delivery fee, service fees costing more than taxes, and that big fat tip. I find it quite ridiculous that I’m paying $36 for something that will cost me $17 to go get myself. Why would I pay more in service fees than I’m paying my own country? There should be a service fee flat rate of like $1. I also don’t see why I’m paying a delivery fee that isn’t going to the driver. It’s not like Seamless is paying for my driver’s transportation. My drivers usually come on bikes or little mopeds. I know good and well y’all are not giving them that money. And if y’all aren’t doing the delivery yourself there’s no reason you should be paid for their work. Unless you are using that money specifically for them. That goes for seamless, Taco Bell, or whoever needs to hear it. Sometimes I don’t have it on me to tip. Sometimes I don’t have the money. And the drivers are furious w that. So maybe they should be paid more? Enough so they don’t feel they’re living off of tips. Also, the Taco Bell items on Seamless are more expensive than they are on DoorDash. That’s weird!

To many fees now. Sick and tired of all of extra fees now... (just received a response from seemless explaining the fees are necessary for me to have more options) No seemless you have it wrong... seemless have you looked at what’s available to me.. nothing short of terrible. More money for poor quality food. Now restaurants are no longer using their own delivery people.. seemless outsources people to pick food up and deliver. Now the deliveries are lack luster! Seemless have you also not noticed I live in nyc??? Everyone lives in apartment buildings. Seemless do you know how many times the driving delivery people call me to come down to the street to pick my food up?? Almost every time! And I’m paying extra fees and a tip for this terrible service. Once again these fees don’t justify anything. I’d rather have less options, better quality and better service.

Terrible service. I don’t know if my last review went through but I need people to know this app has gone downhill. I’ve been using it for years and my last few orders have had delivery problems. I know it’s not with the restaurants because I call the restaurants and they say drivers either don’t come or they take the food. I ordered food earlier today and it never came. I called the restaurant and they told me the driver that came to get my food and another person is all of a sudden MIA. They told me to call seamless and told me they told the other guy to do the same. I call Seamless to get it resolved and they said the guy called me a couple of times (never got those calls btw) so they would only offer me 50% off my next order and not a refund. When I called the restaurant they said Seamless told the other guy the same thing. I essentially just paid $25 for Seamless to waste my time. This happened before and I ended up having to walk to the restaurant to get my food which kinda defeats the purpose of a delivery app. Screw this app. I’d rather pay the delivery fees from better apps and actually get my food than use Seamless again. You can keep your 50% off. I’m deleting the app.

Newest Update is Problematic. We’ve been using Seamless for years now in the NYC area. We’ve never had problems with the app or ordering. There was a recent update that changed many features and it eliminated a lot of ones we were using. There are also new bugs. The app no longer lets you filter by cuisine. That was a feature we used often and we are upset that it’s no longer an option. If you’re interested in ordering a certain type of food, why would you not keep the option to filter out everything else on a meal ordering app? Also, ran into a bug where I was visiting another state and used Seamless to search for food. Then when I came back home and tried to search again, it would still show restaurants in another state. I’m not sure how to fix that and now I’m not even able to use the app to order locally. We’re pretty disappointed with what has happened to seamless after being such a reliable app in the past. We might have to switch to something else now.

Beware. Beware of seemless. I loved this app but started to have constant issues with their delivery. Two days ago I ordered the delivery, the driver drove with my order claiming she tried to contact me. I never received the order, never got a call, tried to contact a customer care agent, and they refused to give me a refund for my order that I never received. Instead gave coupons which I still had to spend money. I was robbed. Today I ordered and suddenly after an hour of waiting my order was cancelled without any explanation. So I tried ordering again, and the same happened where the delivery driver drove off with my food and reported it as delivered when I never received my food. I called a customer care agent and he gave me a refund and a coupon for this order. I spent over $50 today on seemless for nothing but a bunch of cancelled orders. It takes 10 days to get that money back in my bank account. People don’t have money to just waste. I’m 9 months pregnant and on bed rest. This company robs people of their money. I will never be using this delivery app again. They’re crooked.

WORST CUSTOMER SERVICE. It was laughable how poorly they treated me when i brought up that they had never sent me my promo codes after multiple people used my link to order food, how do i know they actually ordered? Because it was at my home my own sisters ordered food for our get together we were excited to continue to uses seamless however I never got my end of the promotion when i reached out to see why. the fist two customer service agents left the chat midway & the third! wow was he the rudest ive possibly ever encountered he kept insisting Id need to first make a seamless purchase. I didn’t understand this since i have been using seamless since 2018 and showed him screenshots of my past orders and of my account email address which were ignored as he said “its your problem not ours” and continued to ignore me and my questions until he left the chat. I might actually reddit the transcripts because they are unbelievably rude! comically bad! Apparently this is a reoccurring issue (not receiving promo codes) because when I brought it up in discussion and on twitter many have had the same experience. I will never in the future use or suggest this app there are so many options for food deliver in New York so its no need to suffer bad customer service when something goes wrong.

Not as good as it used to be. Seamless used to be so reliable, decent delivery and if things went wrong, they would respond so fast and be so effective at resolving issues. Now, they hide their chat feature so it’s incredibly difficult to even find their customer service, and their service has been terrible lately. A little while ago I waited 3 hours for food that was never delivered, and Seamless offered no explanation for that issue. I know it was a Seamless issue because the driver was contacted and HAD the food, but did not deliver to me. I’m only rating here because I don’t want to give the poor restaurant a crappy review for Seamless’ fault for sending a bad delivery driver. The customer service was useless and offered me only discounts the “next time” I ordered, as if I would order again after that kind of delivery disaster. I gave Seamless a lot of chances, but after delivering my food consistently late (or not at all) for the past few months, I’ve stopped using the app entirely. I’d honestly pay more delivery fees to get food delivered directly from the restaurants themselves, than to suffer through Seamless’ inefficiencies and poor service.

News service fee DEAL BREAKER. Seamless started as an innocent little company trying to solve a problem for the restaurant industry then shake in a little greed and they became the problem. Up until a few months ago some places offered free delivery, now many of those places still do however seamless now changes a mandatory service fee of around 3.50. Then if they charge a delivery fee plus to you got to meet the minimum and tax and tip now you are paying 40-60% more than you normally would. Seamless got so greedy with their fees to restaurants that the city has to step in and limit them so now they want us to carry that burden. No thanks. I’m calling the restaurant directly and the ones who refuse will loose my business and maybe theirs. If you charged us a dollar and then a dollar that would be fine but no, you got to line your greeedy pickets. I hope enough New Yorkers push back and put you out of business. Shame on you!

Terrible customer service. I ordered food about a week ago. After about 45 minutes I went to check on it in the app and I could see the driver on his way. Then I saw him pass my neighborhood and pull into the complex right past mine. He sat there a few minutes and then the app said my food was delivered. I called Seamless, was on hold 15 minutes and then got “disconnected”. I called back and they said they would call the driver and call me back. They never called back and I never got my food. I submitted a comment on the app asking to be refunded since by this time customer service call availability was closed. Their response the next day was that the food was attempted to be delivered and I couldn’t be reached. The food was picked up from the restaurant so the restaurant wouldn’t refund. Seriously? I couldn’t be reached? I reached out to you, twice! My address is very easy to get to and no one called me, even after I wasted my time trying to chase down my food. I submitted a claim with PayPal and got my money back. I won’t be using seamless again.

Some vendor delivery problems. I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash. I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing? Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one. Otherwise, I love the convenience of ordering food <3.

Only-Contact Delivery with Seamless-. First, I tried to get Seamless+ three times each, on two different types of cards and it will repeatedly come back with an error. So I’ve been paying for the fees even though I’m willing to pay for Seamless+. But I thought if they’re good, they’re worth the money. Yeah…the restaurants are good. Second, there’s a specific area for delivery instructions. I will make this as clear as I can because EVERY. SINGLE. ORDER. I have set the delivery instructions for “contact-free” “drop off location: front door” and “notification: text me”. EVERY. SINGLE. TIME. All of the drivers call me, knock or ring the doorbell, AND if I don’t answer, some will leave with the food. (Every single time means six orders that actually went through..) Thirdly, eight of my orders were cancelled and I waited for them, but there wasn’t even one notification letting me know. Once I saw they were late past the eta, I saw that the app/restaurant had cancelled my order. I thought tonight I’d give it one last shot. 6 successful orders, 5 stupid drivers and 8 cancelled without notifying me. Tonight I wrote my delivery instructions out in ALL CAPS and it seemed to do the trick…oh wait…I said “TEXT ME” and I guess they missed that part because they freaking didn’t. Maybe I’m just lucky and they decided to only do this to me? Anyway I think I’m good. Good luck everyone. Update: can’t even delete the account. “Sorry, there was an issue” shocker.

Restaurant Closed.. Seems like the last few times I’ve ordered...eh hem... TRIED to order from Seamless, the restaurant is closed. One time I chose to pick up. It said order would be ready in about 35 minutes. Waited about 25 minutes, drove to the diner and it was closed. They sent me a coupon that can only be used if I spend $15+. I didn’t get to use it and has since expired. Another time, it took 2 hours and 20 minutes for the food to be delivered when it said it would be 50 minutes. It was later than I had expected to eat, and got even later when I had to wait longer to heat up the cold food. Today, I ordered because it said the place stops receiving orders at 9:45PM. The order went through. Then, I got an email stating that the place isn’t taking orders because they’re closed. They really need to get on updating restaurant information before people set out to get food, or even order. After the first time, it did discourage me from using Seamless, again. Now that it’s happened twice, I’ll most likely not use it again.

Don’t waste ur time. Unreliable. If you want to wait 2-3 hours for cold food, this is the app for you. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. You will starve to death messing with this app. Crazy part is Seamless won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. Seamless does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at seamless. DoorDash is my go to cause they have a map similar to the Uber map so you can see about how far your driver is, and they give you a small profile of ur dasher similar to the blurb on ur Uber driver. They match a driver first then let u order and if they don’t have drivers they tell u. Full transparency unlike seamless who will hide it from you. They also have very cheap delivery rates and deliver reliably.

Not that intuitive sometimes.. The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.

What happened to you guys?. Seamless used to be my favorite third party app for food delivery. I would say in the past 2 years they’ve started to imitate certain fees and features that UBEREATS and DoorDash are famous for and I’m not sure why they would do that when they were one of the best in the first place. Before all the changes, only restaurants that used their own drivers were on the app. It was great because the tip went directly to the drivers and if there was an issue you could call the restaurant directly. Then they started hiring drivers themselves in order to accommodate places that normally didnt offer deliveries, but this came with tons of fees and parameters. If you ordered from KFC for example, there’d be a delivery fee, plus a service fee, small order fee, PLUS tax and tip! However, ordering from these types of places was a choice and therefore Seamless was still #1. I don’t know why they decided to implement more changes but it’s absolutely shameful that y’all are charging service fees for ALL restaurants even if they DONT USE YOUR DRIVERS! How money hungry of you guys! I tried to place an order yesterday with and the service fee was $3.50! That’s ridiculous and so unnecessary. Y’all didn’t do that before and now for whatever reason to compete with other apps youre forcing yourself customers to pay EXTRA MONEY FOR NO REASON!

Huge flaw - beware. I used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me.

Really poor customer service. I’ve used Seamless for over a year now very consistently (with work keeping me out late and sometimes too tired to cook). It’s been pretty helpful and good for me to be able to eat no matter what because I’ve struggled with that I’m the past. That said, I had a terrible experience where food didn’t arrive at my apartment almost 3 hours after the I placed the order, from a restaurant only a mile away. I called after the order was an hour and a half late and the owner told me no drivers were available (which means the order should never have been accepted in my opinion). But he told me he would get it to me so I waited. It came while I was already in bed about to go to sleep having given up on the order. So I called customer support the next day and after being out on hold for 16 minutes I was hung up on with no follow up. The next call I made I was told I would receive a 20% discount for my next order, which to me might have been okay if it weren’t for the fact that I was given the run-around by the first agent. I asked for a refund and they said there was no way in the system to give me a refund for a late order. This second conversation lasted 14 minutes. Just to be told nothing could be done basically. Really left a bad taste in my mouth, so I won’t be using Seamless again. Give it a go if you want but this stuff can happen.

No accountability. I've been a Seamless customer since 2012. They've really gone downhill since the GrubHub merger. Here's what finally made me switch to their competitor. I ordered dinner from my go-to sushi spot in NYC. An hour passes, and the driver marked the food as delivered. But it wasn't delivered. I called the restaurant and they tell me: "Michael, the food was never picked up. It's still sitting here on the counter." Seamless support says they can't assign another driver since it's been marked as delivered, but they'll refund me and also refund the restaurant, and that I should just reorder. So, I do that, and another hour passes. And the same thing happens again! The driver marks the order as delivered, but there's no delivery. So, I call the restaurant again, and they say, "Michael, you're not going to believe this... Seamless assigned the same driver to the order and they marked it as delivered again... But they didn't pick it up." This time, after seamlesss support gives me the same exact speech about reordering the food, I ask to escalate the case. They promise they will and will get back to me ASAP. That was a month and a half ago. Haven't heard anything from them. It's plain and simple, they do not care about customers.

Terrible Customer Support. My order was missing two meals so I contacted Customer Support and they gave me a refund for the two items. That was okay but it wasn’t enough because the people who ordered those two meals are still left hungry and if I wanted to re order the two items, I would have to pay a delivery fee and pay tip AGAIN. So basically I would be paying even more than what I originally paid. I told this to the customer support rep and he told me he couldn’t give me credit or anything to cover the delivery fee and tip unless if he took back the refund. So I ended having to go to the restaurant myself and picked up the missing items I reordered basically making this app pointless and a waste of my time since I could have done that in the first place and saved myself time and money spent on the delivery fee and tip. Edit: I also forgot to mention that the customer support rep ended the conversation before I could even say anything or ask further questions to see what else could be done.

Update is a step backward. Updating this review to note that every update now is user-hostile for me. Can’t save restaurants. Recent orders no longer appear on the main screen so now I have to click into the orders tab to scroll through them and reorder a favorite. Everything is pushing me to spend a long time browsing and discovering new places to try but that is not how I use the app, and not how I WANT to use it. Maybe I’m an outlier but: I am busy. I would like to be able to quickly access my list of saved restaurants, and conveniently reorder favorites. Please stop making me waste time searching through an app that pushes ads and seamless + on me at every turn! The recent update is extremely inconvenient to use. I can no longer access my list of saved restaurants, which means I have to search by name or scroll through the algorithm’s “reorder your favorites” list to find anything. Selecting “pickup” brings up a map view with no labels. You had a good app and you broke it, folks. Please give me back some functionality.

Safer than Uber Eats. I have always been an Uber Eats customer and have preferred it in the past over other apps. Uber Eats seemed to always have more options for restaurants and more up to date gratuities. However, recently I have had several issues with drivers and feeling safe. Uber did not handle/address the situation in a manner that had the safety of the customer as a priority. I had decided to pause from delivery services for now. But was just given a Grubhub/seamless gift certificate. So I figured I would at least try it especially now with the updated Apps and more restaurant choices. So far, my experience has been efficient, I have felt safe, and there have been no issues except drivers not being able to see my address on the app. It would be nice to have choices like Acme or other grocery retailers available. I am not sure what the real difference between Grubhub and Seamless is. The good thing about that is that the Grubhub gift certificate works on both apps.

Good app with one HUGE flaw. Seamless is an extremely streamlined and accessible app that shows you hundreds of restaurants in your neighborhood and even some you might not know about. In most cases it works very well and even when it doesn’t the customer support is top notch with short wait times and support representatives who know what they are doing and know the solution to most, if not all, problems. One system, however, is by far the most baffling one I’ve ever seen; When a restaurant doesn’t have its own staff for delivery, seamless will send it’s own drivers to pick it up and deliver it to you. The problem is that seamless gives the restaurant no way to identify a driver besides the driver saying so. This can lead to smart thieves walking into restaurants with the seamless logo on the window and walking out with your food because they claimed to be drivers. This is a huge oversight and I’ve gotten food stolen from me already. Fix this seamless, and you get 5 stars, this should not have been a problem in the first place.

“Please contact the restaurant”. I just wish seamless didn’t try to absolve themselves of any responsibility in the “help” section of the app, saying to please contact the restaurant for any issues. For future reference, once there is an issue, you better contact seamless within 24 hours to have any chance of being refunded. It doesn’t make sense that the restaurant is going to be able to refund your credit card for non-delivered food, all the statements are linked to seamless. However I took the restaurant’s assurance that they would cancel the order on good faith. Heaven forbid you decide to wait to see if the credit card statement will clear because then you will be outside of the seamless “24 hour query” window that allows you to dispute the order. From the press it’s clear that these services are not profitable for the restaurants. The proprietors are probably tired of having to deal with people calling them about late food and other order issues because of discrepancies in seamless’ estimated delivery times, or opening times.

Meh. This app isn’t the best. I’ve never had food delivered this late before, and I’m not talking 10-15 minutes late but actually 1-1.5 hours late. I can’t blame the app for the actual lateness but I think they could do a better job of showing more accurate wait times so that I can manage my expectations. The search function also doesn’t work very well. I’ve put in a keyword search and it shows me restaurants that don’t even hold the item. Additionally, since the update, I can’t see the distance of how far the restaurant is from me like I used to be able to. That should be brought back. Lastly, it displays restaurants in the delivery section that don’t even deliver to my apartment. Several times I’ve ordered food just to find out 45 MINUTES later that they don’t even deliver.

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FAKE RESTAURANTS LISTED. What is your qualification process for verifying restaurants which you list in your app?? Because you have a multitude of fake restaurants listed. In my neighborhood (Chelsea NYC) alone there are a number of restaurants which do not exist and which are on your site / listed for takeout. For example there are over 20 listed at one address which I know is not a restaurant, all with zero or awful reviews.. because they are not real restaurants and people are ordering from them - because you have listed them in your app! Very creepy.. And I assume illegal. Unsuspecting people are getting food from who knows where thinking they’re ordering from a verified restaurant because the assumption is that Seamless would only list REAL restaurants. PS I first sent this question in an email to customer service, the reply was ‘you’d pass the info on to the relevant team’.. nothing has changed and no one has contacted me to inquire which restaurants are fake. So here we are.

Wow. 1) they automatically assume tips should be on the same level as eat in service. So a delivery person who drove 2 blocks in their car deserve the same as a waiter or bartender who served you for hrs. Not to mention that because of the fees seem less takes the restaurants already charge between 4-18 dollar delivery fees that are all collected by the owner not any of the workers. 2) Seamless sends you 0 discounts if you use the app regularly even though the restaurants incur all the losses they’re the ones who must still themselves offer discounts if any because seamless reserves them for customers who do NOT use the app. I apparently have an old account which I was unaware of, they kept sending me discounts through it and when I would order the they would be invalid. Meanwhile on the active account not a single email was sent nor an in app discount. Maybe it’s time to look into postmates.

When will the food get here????. I have used several delivery apps in my area and Seamless seems to be the only one where time is not considered an important factor. They are always late, the app won’t even update me on the delivery time. I have been waiting for my food for 30 mins+ The last time I used it, my food was cold and I had to microwave it. I thought I’d give it a second chance but now I realize that it was not a mere error but a systemic failure embedded in the app’s structure and service. We pay the delivery fee for convenience so please respect our time as well. Update: I had to call the restaurant (again) and apparently the food was picked up on time so it’s not their fault. The delivery man finally got here 45 mins late and he did not utter any explanation whatsoever, he was totally nonchalant and had terrible customer service. Wow! We all deserve better in 2018. Good luck to those using this app, I wish you the best!

Good app but recent update limits search. This is a good app, overall it makes ordering food pretty easy. I have been using it for a long time and previously would be able to filter by cuisine, and then also type in a type of food I’m looking for. But the recent app update has removed the ability to filter by cuisine. This is unfortunate because let’s say you wanted to get a Thai iced coffee. You would type this into the search field and then you would get every restaurant that serves ice coffee which is almost all of them. You would probably even get the ice cream shops that have iced coffee flavors. Then there is no way to filter by cuisine, like Vietnamese or Thai. This makes it pretty frustrating to find what you want.

Poisoned or not. I am pregnant and this is the first time I try this app I ordered food and was unaware that seamless doesn’t have its own staff of drivers. I place an order and then food tracker estimated time says my food will be here at 10:05am. It is now 11:23am and I just now barley received my food. It is cold and not to mention the person that delivered it looked like a druggie. I don’t know if within that entire hour they poisoned my food all I know if I’m pregnant and if ANYTHING happens to my child and I seamless will be taken to a civil court room in which I will be the pressing civil charges. My food is. Cold! Not to mention an extra 10mins I had to wait because the driver seemed to be mentally challenged. I call Grubhub and they didn’t even offer to refund me the man I spoke with was a “dean” all he said was “the food should be there in a couple minutes” terrible!!!! IM GOING BACK TO UBER EATS AND I WILL DEFINITELY BE SHARING THIS EXPERIENCE WITH ALL MY FRIENDS AND FAMILY !

Can the app NOT restart any time I switch apps???. I have no issues with Seamless directly, but I’m very unhappy the menu categories aren’t part of this version. They made my life so much easier. The bigger issue I have is that 99% of the time, if I switch apps for any reason (check something, reply to a message, phone locks while I am momentarily distracted, even just hit the Home button to minimize for a second) it will restart the app. No matter if I was browsing, building an order, looking through my order history, doesn’t matter. It shows me the splash screen and opens the app to the main page, I have to go back to wherever I was, it dumps out my basket. Unbelievably frustrating.

Love this app. Reliable. Amazing customer service.. Seamless is the best. I have been using this product for years to order lunch at work, order dinner at home, order dessert and order breakfast in bed... I love you Seamless! The few times I’ve had issues were resolved quickly by Seamless over the phone with a refund and credit/discounts for future orders. They were usually because the vendor at the store/restaurant made an error. I choose Seamless even when I have the menu and info to order directly to vendors because I don’t want to have to talk to people on a phone to get food. I just want to order it by tapping a few options and getting it to me ASAP (which in midtown Manhattan for me is 20-45min). Thanks Seamless!

My Phone Freezes Up. I love this app and use it every time to order my breakfast from the same restaurant over and over again. However, in the last few months, every time I go to my restaurant page in the app, it freezes up my phone. I cannot exit the app. I cannot do anything. Most of the time I have to restart my phone and try going to the restaurant page second time, and then it works. It happens every time, I order from my restaurant, and it only happens when I order food from my restaurant. When I order from other places using Seamless, no issue there. I thought it was a temporary issue but it’s been a few months, and this problem persists. Can someone look into it please? Thank you :)

Love the app, not a fan of the delivery drivers.. I have no issues with the app itself or even the restaurants, but the drivers can be very frustrating at times. 90% of the time, they’re great. The other 10% though... completely unacceptable. It’s like the drivers don’t know or don’t care that you can see where they’re at and the status of your delivery. I watched a driver pick up my order, and then sit in the same place for 30 minutes. When I questioned him about it after he arrived, he said he was taking a break. WELL THEN WHY THE HELL DID YOU ACCEPT THE DELIVERY??? My food was cold and soggy from the condensation in the package. Other times, my food is picked up and taken 20 minutes in the wrong direction. If I’m going to pay $50 plus for food to be delivered, it should arrive as quickly as possible. Other than that, everything else is fine. Great restaurant selection.

Worlds Crappiest App.. For a app that makes something as simple as a $5 order into almost a $12 expense..you would think the delivery service would be 5 stars? Spoiler alert! Not exactly. I’ve used this app a couple of times and each time it is always a mess just o get my delivery! Even if the restaurant is less than a mile away! It is either a issue with who’s picking up the order or a mistake in pick up with this company. Worst case scenario, the delivery guy takes an extra hour to deliver to my home! Leaving me waiting almost two hours for an order! Don’t even get me started on the outrageous tip vs delivery fee!! At this point I just started calling the shops directly to avoid the extra $5 in delivery fees that should go to who ever is delivering AS A TIP! This app is garbage and my god, their own staff seems to all be in the same boat. Stop wasting your time with this app when ordering. Just get the information from the restaurant and order outside of this crap adventure/cash grab. Also, today I placed an order for delivery. Had an issue that required me to wait a extra 1 hour for my food to be remade and delivered. Guess what! MY DELIVERY PERSON MIA HAD A FRIEND IN THE CAR WHO TRIED TO SELL ME A NUTCRACKER AKA HOME MADE MIXED ALCHOL! This has been a horrid experience from start to finish. I’m over it.

Addictive!. Be careful what you wish for. This convenient app will have you spending all your money on takeout! But it will allow you to quickly and easily try some new options for food delivery in your area. Not every neighborhood will have the same kind of options but this app works very well in terms of getting food delivered to you especially in New York City. I would love to see the opportunity to add little notes about what dishes I previously liked so that I can remember what to order and what not to order the next time I order from the same restaurant. I do like however that they show you your previous order and you can quickly re-order the same exact order. This app is too convenient I am forgetting how to cook!

Too many fees not given to workers. They have waaaay to many fees now. It’s weird to me that all these restaurants that are free delivery and also were free of fees are now adding $6 fees and that’s not including my tips I give the actual restaurant which I do feel comfortable giving... it’s not the restaurant’s fault for these fees it’s seamless. Not only are they charging fees from the customer but they charge fees from the restaurants that use their service as well. I noticed these fees went up during the pandemic which only tells me they wanted more profit off the massive amount of orders going in right now since people aren’t leaving their house. It’s scummy and very big company. These fees are not going to the drivers or the restaurants. It makes me uncomfortable giving $6 to seamless every order and not the drivers doing the hard work. I can’t justify ordering through seamless anymore so I gotta delete this app now.

Constant failure on delivering on time. I decided to give Seamless a chance again after previous bad experience with ordering. But in both my past two orders, the order was either delivered very late (over an hour past the supposed delivery) or never delivered at all. Checking the restaurant reviews I later saw that these are common occurrences in those restaurants, which Seamless apparently does nothing to prevent. I even tried ordering hours earlier with a specific time hoping that my food will get to me by then, but then an hour and thirty minutes past the original delivery time I was speaking to an agent who told me for the second time that the driver was on their way and will be here soon. This is unacceptable after paying a hefty delivery fee that all restaurants charge now on top of the tips and everything, I can just spend the same and get UberEats which is much more reliable. Will not be using Seamless again.

Truly the worst food delivery app out there - I don't understand how this company is surviving. Seamless is truly the worst food delivery app out there. I do not understand how this company is still in business. I've given this app multiple chances and every single time that I use it, something goes wrong - whether it's taking two hours instead of 45 minutes to deliver (this has happened every time I've ordered) or in the most recent instance where they literally cancelled my order 10 minutes after it was supposed to be delivered. That last experience was the most absurd situation I've experienced when it comes to food delivery apps - there was no apology or explanation it was just a note that my order had been cancelled and when I called customer service they could not have been less helpful. There are so many other and better options out there - stay clear of this one. Officially deleting this app and never looking back - I hope you do the same!

Used to work. Seamless used to be our go-to-app. Sadly their services and app update really made food ordering difficult. First off many restaurants we were able to order from, are no longer available. When inquired, Seamless responded “we don’t see a large enough order from This area so we are no longer delivering food to this area.” Now, according to these restaurants they still order to our address. Secondly, when food is ordered, addressed needs to be re-entered and I️t says food can of be ordered because it’s out of delivery area. When inquired, seamless suggested that we use the web GUI. Right, instead of fixing the problem or apologizing, try the website. There are plenty other food delivery services that can be used in NYC. Guess we don’t see a reason to continue supporting Seamless although we continued supporting using their services after they hiked up their “delivery” fee just as soon as they took over the delivery from the local restaurants.

Terrible customer service. They don't have an option to swap out an item if the place doesn't have it. I ordered a churro and ice cream dish, the restaurant didn't have the ice cream flavor so they canceled the item without letting me swap flavors. I called the restaurant and the help line for seamless. The seamless helpline hung up, I called back and it said the number was disconnected and then I called a third time and it said Grubhub helpline then hung up. I spoke to 2 people via live chat and they couldn't help me add the item back to my order or cancel the order. They told me I had to make a new order to get the item again. I asked if my delivery fee for the second order could be waved and they said no and asked if I needed help with a new subject. How frustrating and unhelpful! I made a new order for the missing item and just paid the new fee. When the driver appeared the app said they delivered both items and I only got 1 of my orders!! Terrible.

h o r r i b l e. Today my sister ordered from Popeyes and my sister said the driver would call me since she put my number for them to call since she was going to shower and even gave me the password to her phone in case. However, I never received a call and when my sister came out the shower–she checked the app and it said it was delivered. I checked downstairs and saw no food and even checked my phone calls and voicemail and found nothing. My sister then tried contacting customer service and said they couldn’t do anything since he “tried”. But they called my sisters old phone number that was no longer in use and we were both confused as to why the driver would call an old number and not the number she put down for them to use. we are never ever using this app again, the drivers are a big scam since others have experienced this issue as well if you read the other reviews.

I was charged for a order they didn’t even process.. Today I placed an order through seamless and I was charged once I ordered confirm. But in the next screen I get a cancelation and order not processed message instead of getting a confirmation message. There is no real support and through the support chat they confirmed that they didn’t process the order so what would they charge for something they didn’t even try to sell. This is a scam. My money won’t be returned instantly either I have to wait for 3-5 business days. Now I am left with no money in my account and no food. Terrible experience and honestly this type of automatic action should be penalized. If you got o a store and you press purchase and it goes through they need to deliver the product. We shouldn’t be charged if the order isn’t being processed. Sooo disappointed.

Removed the search feature, app is worthless. The Seamless app no longer populates meaningful search results when you search for specific foods, like it used to. Why? Several months ago, you could search for "Pecan Pie" and restaurants that actually had pecan pie on their menu would show up, as well as the name of the menu item. For some reason, Seamless thought this made searching for food too easy. Now if you search "Pecan Pie" a hundred restaurants will appear that have nothing to do with pie. It doesn't matter. You can do this with any type of food, the results have nothing to do with what you type in. If you search for "Eggplant Pizza" Seamless doesn't care, they will just show you random pizza restaurants. There was a time when you could actually find a restaurant that had eggplant pizza instead of sifting through a hundred meaningless listings. DO BETTER.

The original+best delivery company. I’ve been using seamless for years in NYC and it has been a life changing experience. I have never had any issues and customer service is awesome. They really treat their good customers the right way- which is appreciated. Seamless/Grubhub invented food delivery, so it doesn’t surpise me to see bad reviews about door dash, which is a clown show and has security issues from what I understand. In 8 years of using seamless, not one problem. Was also awesome to be able to use seamless when I was traveling in Texas (thought it was just an NYC thing) but it’s everywhere! Don’t waste your time with the other clowns, stick to the pro’s. Seamless- keep up the good work!

Drivers are not delivering the food. Second time it happens in a month, and this is my third order in a month. Drivers say they drop food when they didn’t . Seamless has to verify who they are working with for delivery, since it seems they are working with thieves. The driver says he called me and that he dropped the food at the lobby. He never called neither dropped anything since I was waiting downstairs as soon as the app said it was delivered . Plus customer service has been waiting for minutes on the phone and then hung up. I am going to start using another app from now on. I am not going to continue to go through this.

Disappointed. We’ve ordered from Seamless a few times and always had to wait a while but otherwise the experience has been fine. Tonight we placed an order from a restaurant we had ordered from before and after an hour and forty minutes of waiting we checked the app to see where our driver was and it said our food had been delivered 20 minutes ago. We were obviously very surprised as we had gotten no call, no knock on our door, and no food. We called Seamless and they said the driver “attempted to deliver our food” and would cancel our order and only refund us HALF of what we paid for food we never received. We never got a call, text, or a knock/doorbell ring from our driver so I don’t understand how it can be said that he attempted to contact us. I can’t believe they wouldn’t refund our entire payment when we didn’t get our food. Will be deleting this app and using a different delivery company from now on.

Ironic name for this app. So far my experience has been FAR from seamless. I had my first order cancelled on me out of the blue. Second order was tracking on time on the app, but then I noticed it kept showing as “being delivered soon”. 5 mins went by. Then 10. Then 15, and still the same status. I finally get a call from the restaurant 20 mins after the delivery time, to say “the driver just arrived and should be there in 20 mins.” The app tracking was completely false. So now my order is AT LEAST an hour late, even though it’s STILL tracking as “on time”. What a joke. The only reason I gave it 2 stars is at least GrubHub had the decency to call me 90 mins in advance when my first order was cancelled so I had time to react with a new order. But the 2 order timing was an epic fail.

Love the convenience, but not the cost. Seamless is awesome for the obvious reasons...lots of restaurants to choose from, easy to use, convenience. However the fees and extra charges and then also wanting to tip the poor delivery guys reasonably (because hello, missioning through the bad weather, covid drama, risk of being mugged for their bicycles) really does add up. Just ordered a salad for $17 but after all the charges and a tip I am up to $30 and only $2 of that was tax. Wow. And the restaurants complain that they are expensive to use as well ....so I am thinking they are really taking a huge cut. Wish there was a more equitable split where we all didn’t feel like we are being fleeced.

Terrible app stick to Uber eats. Ok so I tried out this app ordered food at 11:10 PM and the app told me with text and email confirmation that the food will be delivered at 12:30 to 12:40 AM I was hungry but I decided to give them a shot I waited and waited and I’m still waiting now, at 12:41 I called the restaurant and their response was we canceled all seamless orders, Hello????? I’m waiting starving for an hour and 31 minutes only to hear that they canceled no email no text no phone call just straight up canceled what kind of scam is this app. And now it is 12:49 am everything is closed I’m going to sleep starved because of this dumb app And their customer service rep that I just spoke to order was never confirmed read the text they sent me at 11:45 your seamless order with .... New York is confirmed and it will be delivered between 12:30 and 12:40. So what would you call a confirmation if not this???

Still lagging. I tried to call customer service for support. Iam using iPhone 6, painfully slow and it doesn’t work together with seamless and grub hub apps. Application freezes, after many updates this glitch still hasn’t fixed for iPhone 6. I find the way out thou. After you placing the order, next page come out where you have to place the order . So this window is always freezes . So what I do is I push rapidly in the area where “place order” button is going to be, so in that way I managed to execute the order, even when app constantly freezes. However if you applying promos or coupons this method will not work. After first attempt to place the order and failed to do so, your order still going to be in the “bag”. If you succeed with your following attempts to place the order, it will be placed without any coupon or promotions with original restaurant price

This is a great app. Idk why people is complaining about Seamless has the most problem but I have been using seamless for almost a year and I never ever had a problem with it. Although sometimes seamless do have minor mistakes, I would not blame it on the app I would blame it the restaurants that aren’t providing better service! For those of you who are reading my comments, I think u should think twice about the app! All the restaurants that are registered on the app seamless should responsible for giving providable service for customers fair and through and yet I hear less positive comments with people to seamless. Overall seamless is a great app and I have no problem with it.

Upsetting experience. I have always had great experiences with seamless until a few weeks ago. I was ordering from a restaurant that I always order from in my neighborhood. When I went to pick up the order (which was a very big, and expensive order for my large family) the restaurant when the employees realized that the order was actually sent to a different restaurant location. This restaurant was not near me at all so I could not pick up the order. When we called seamless to stop the order ,explain that the current location I was in was my “go-to” restaurant and try refund the money back to me, “They couldn’t help me with a full refund but offered me a $10 credit. After a long discussion with various customer service Agents, I was only able to get two $25 seamless credits. (Even though my order was almost $100) I didn’t get to enjoy my food and I was charged for it.

App is great, but if you like actually eating, use Uber Eats.. So, while the app is well organized, you will *constantly* have delivery issues or simply not receive orders because their system and vendors are not properly connected- so for instance, you’ll often be able to place orders when the restaurants are closed, and will wait 45 min to an hour before you realize something is wrong… and after a certain point, a $10 credit (only if you pay monthly for Seamless+!) won’t cover your frustration- or hunger. I’ve had this happen twice in one night. At least with Uber Eats, deliveries are reliably tracked and restaurants don’t appear which you can’t order from because they’re closed. I’m adding an extra star for the polished UI, but on far too many occasions, I’ve been let down, and left hungry, by Seamless. Look elsewhere!

The entire infrastructure is a mess. I get a lot of pickup orders for n my neighborhood, so I often see firsthand the extent to which this entire system has collapsed. To many users it may seem like the drivers are doing a bad job, but behind the scenes the technology seems to be barely functioning. Delivery drivers are constantly showing up at participating restaurants to pick up orders that the restaurant is completely unaware of - often resulting in uncomfortable arguments. I just went to a restaurant to pick up an order I had placed - after being told the order had not gone through… the employee at the restaurant said that the order had JUST appeared. I had to go back home and wait because the order was not going to be ready for a while. The restaurants and delivery drivers really seem to be doing their best. The frequent delays these days seem to be completely technology related.

App and website are both terrible. Seamless has a number of really irritating bugs and idiosyncrasies that will drive you nuts. Example: add a new credit card and it automatically becomes your default card (and your friend who treated once with their credit card will unwittingly buy your next three orders). If you have more than one address saved, good luck choosing one - they make it nearly impossible to pick an address once you’ve selected your order. And they do a terrible job categorizing their restaurants - I don’t care if the Chinese place serves one Thai dish; if I search for Thai, I just want to see Thai restaurants!! Why is this so bloody difficult??

Had to pick up own food, still charged. This app is a joke. When I ordered my food it gave me a time frame of delivery. That time came and went and they kept adding time. After an hour I went down and picked up my cold, soggy food myself. When I contacted customer service I was put on trial — and was told that I had to “prove it to them.” I spoke with 4 reps over the phone and chat and nobody helped me. They kept to their scripts. So not only did they lie about and charge me for delivery, I had to pay for cold inedible food. As a tech marketing director myself, it’s pathetic to me how much money this company spends on NYC advertising to gain new customers but spends zero dollars on retaining their existing customers. That whole “have been around for 20 years” narrative becomes a laughing stock. Every other food service has decent customer service, and when customers report an issue, a refund is issued— not a credit— and they do the right thing. And guess what, they still have my business. Goodbye forever, Seamless.

Not feeling their strategic moves. Consistently now for the handful of times I have ordered recently, they have allowed me to order and after it’s all said and done, after about 15-20 minutes they strategically notify me of a dollar off or discount on my next order. That is really putting me off from using the app I do not like how they are trying to get me to use the app more when they should show me discount options when I am on the app so I can take advantage of it. Please don’t tell me only after I use the app to try and get me to use the app for my next meal. I don’t like that strategy. If I may recommend having the special or discount be on the app so when I am on it. I can notice and take advantage.

Too Many Fees. It’s hard to justify ordering food when the delivery fee + miscellaneous taxes & addtl fees are equal to the price of the food that you’re ordering. On top of that, the unit price for each individual item is often inflated by a few cents or dollars from standard menu price. I was fortunate to find another meal delivery app (smaller, local) that doesn’t have all of these unnecessary cost add-ons. It brings me back to the days when calling to order delivery only incurred an additional tip fee. I would suggest to Seamless & the other big players in meal delivery that they reconsider the price gouging if they want to remain competitive. I’d love to see more local app delivery services that remove these big corporate fees.

Orders are consistently wrong. Seamless is real convenient but neither the restaurant nor the drivers seem to think they should have to verify that the whole order is there or correct. Frequently there are items missing from our order and I’m tired of it. While customer service is quick to respond, you’re apparently not guaranteed to get reimbursed for the food you didn’t get. What kind of business is that? You’ve already paid so there’s not a whole lot you can do about it. If you were at the restaurant you wouldn’t have to pay for the food you didn’t get, so why should you have to on delivered items?? Tipping in advance gives the drivers zero incentive to do a good job. I have clear delivery instructions but only half seem to be able to follow them. I’ve had to go track these drivers down because they are wandering the block or going to the wrong building. Seamless and all of their other delivery services (Grubhub) have now lost my business.

A great app, with a caveat or two.. I’d honestly give this app 5 stars but for a complaint or two. Biggest of these is that offers sent sent via notification appear nowhere else in the app. If you delete the notification, the offer is gone forever. It’s frustrating. I’d ask that if I’ve legitimately earned some kind of special benefit, even if it’s one with a deadline, please don’t gamify that cashing-in of it. It feels weird and wrong. Also, it would be great if you eliminated the 5-7 business day wait for refunds on orders that are cancelled Seamless-side or restaurant-side. Customer cancellations should be subject to wait times, but when it’s not our fault, it’s sometimes an onerous penalty. As I said earlier, I like this app and it’s accompanying service. I look forward to seeing how it improves in the next few months.

Food arrived cold and dried out. The last two times my family has ordered, our food has arrived cold and dried out. Part of that is either restaurant sending food out like that, but the main issue is seamless’ lack of drivers in our area. The first night the restaurant told us they were trying to get a driver to pick our food up for more than 40 minutes. Something that should have arrived in an hour tops took nearly 2 hours to get to our house. The restaurant should not have sent food out in that way, but the lack of drivers in the area is firmly on this app. It wasn’t always like this, but as Postmates, Uber eats and the like have come into the East Brunswick area, seamless has really gone downhill.

Seamless seems to misrepresent the order status. We ordered food at 1:30 on Easter Sunday from a restaurant that was listed as open on Seamless. A little while later, we got a notification from seamless saying the order was in the works. The ETA came and went, so we waited a little longer (an hour and a half from the time we ordered) and called the restaurant three times. No answer. We chat with Seamless, who calls the restaurant, receives no answer, and offers to cancel the order. Restaurants forget to update their status on holidays. I get that. The frustrating part for me is that we waited for an order for two hours solely based on Seamless’s notification that the order was in the works. If there hadn’t been a status like that, we would’ve called a lot earlier and bailed on the order. Two hours we could’ve ordered from someplace else or gone out or made something.

Incompetence. I made an order. I put the wrong address. I used the chat option to inform someone I put the wrong address in. I was told to send a message to the driver with the new. Address in which I did. The driver calls me I confirm the address. The driver comes to the correct address up 4 flights of stairs and says he needs to confirm address… he calls Grub Hub who after 5 min of the driver or the customer service agent language barriers they tell him to return to store. I call grub hub they say they told him to return to store because he couldn’t reach me 😳 I said he talked to me the whole time mine you I’m extremely frustrated because NO KNE CAN SPEAK ENGLISH WELL!! I Am told my order will be canceled so I’m spending $70 for one order because I have to wait 5 days for a refund and because you guys can’t understand English with NOTHING being offered to the customer for your mess up

App had glitches. Turned my delivery order into a pickup order. When I called the restaurant regarding my ordering since it was past the delivery date was told it was a pickup order. Was very confused. Than I was told they do not have delivery drivers. Was directed back to seamless. Ummmm I was searching with the delivery option on. I called seamless which offered a $10 seamless money credit. My order was $40. Was told a manager would call me. It’s been 4 hours. Have yet to hear from anyone! I will no longer use them was loyal for 5 years. Lived in NYC for years and it was my go to app. But since moving back to LA this app is nothing but bogus. Rather use Some of the other delivery apps offered on the west coast.

HORRIBLE SERVICE. Delivery guy never buzzed, ended up leaving. When I called Seamless, they reached out to the driver and I was told he was going to re-attempt delivery. When he arrived, he again called my phone, I picked up and informed him that I was buzzing him in. After about 5 minutes of failing to arrive, I called him, and he told me that he left because “he has another job to do”. I then contacted customer service again and was told I would not receive a refund. I commented that this was illegal, to which the customer service agent responded “yes, you are right” (C’mon guys, you should probably at least cover not admitting to criminal activity in your training). Now, as I’m writing this, I’m on hold waiting to speak with a supervisor for the second time (first time I was on hold, it took 30 minutes, I just hung up). We’re up to 14:42 and counting for this hold period. Contacting the BBB immediately after this. Will likely still be on hold through that process as well.

Will never use again. Please don’t waste your time. I used to be a regular because I just hadn’t gotten around to exploring other delivery apps but I’ve just had it with Seamless. There is NO way for the user to know if there is an issue with the order until HOURS later. Their push notifications are automated and inaccurate. You will get a notification that the restaurant has confirmed your order and even that the order is on its way only to find out two hours later that the restaurant has been CLOSED this whole time. You only find this out because you get tired of waiting and start chasing everyone down, calling the restaurant and chatting with seamless. The only thing that Seamless CS can do for you that you can’t do is to contact the driver and even though you just spent hours waiting and feeling stressed all you get is a cancelled order and no consolation - not even an apology. Really, you deserve better. Stay away.

Starved before discovering Seamless. Great app - large variety of restaurants, very timely delivery. App is very straightforward and easily navigated. The location from which I most frequently use Seamless is difficult, at best, to find. Despite this, the orders are delivered on or before the estimated delivery time. The app will provide you with updates re: your order if you wish to receive them. You have the option of providing instructions with each item ordered - which is very important if you have allergies. Re-ordering is a snap. There’s so much more that Seamless does to provide a great user experience. These are just some highlights. I highly recommend this app/service.

The app gets stuck in the loading screen. Recently I had to uninstall the app because it kept getting stuck in the loading screen when opening the app, after uninstalling I was able to open it, I placed an order, everything ok. I tried to launch the app again and once more it gets stuck in the same loading screen. I’ve already hard rebooted my phone multiple times and no luck, the only thing that works is uninstalling and reinstalling back the app. It only works the first time after installing and then gets stuck again...

They don’t update their menus when the restaurants are out of food.. You guys are taking $50 out of my account tonight and I can’t get it back until five days now because it’s your fault. I should have my refund immediately because I’m starving and I’ve been trying to order from you guys for hours, and all of your restaurants have problems. It used to not be like this two years ago. I want to eat what I ordered! Isn’t that the point of your app? Do you think you can give me a refund immediately and hurry up and get my food here? Of course not, you hold for five days and I’m sure you won’t give me my money back in five days so I’ll have to report fraud to my bank which I’ve had to do years ago when I lived in Manhattan. I’ve been a good customer with seamless you’re treating me like absolute garbage. Learn how to treat your customers with exceptional customer service this is going to be the last time I order from Seamless unless you rectify this problem

How about seamless taking initiative on green delivery services?. Ordering delivery food is so easy nowadays thanks to seamless. Thank you so much! The one thing that bothers me whenever I order food is all those unnecessary plastic cutleries that I don’t even use and wasteful plastic containers... Ordering delivery food creates so much plastic wastes so definitely unfriendly to the environment. Since now Seamless has so much influence in that industry and so many restaurants rely on your service, why don’t you take an initiative to promote more environmentally friendly ordering services, by adding “Do not include plastic cutlery/napkins” options in the app or giving out “green delivery certificates “ to those restaurants that use biodegradable containers etc? This kind of effort will certainly give some positive impact on your brand image too. Please consider.

Seamless Service. It’s been nearly two years since I discovered how to use a local restaurant delivery service to order [in], and with the onset to the unforeseen pandemic it really did change my life around while at-home especially. This hasn’t changed much either. But having switched from one of the other competitors online it’s nice being back with Seamless again. For one reason or another, the representation for menus and local fees were tact into the bill more often along with the delivery charges. Plus tax. Not great sometimes but, with the selection of the area’s establishments within a five-mile radius, so-so sometimes. Just a minor gripe.

Changed for the worse. Seamless used to be great for having something ready at the door on long work days. The drivers used to be good natured. But unfortunately, post-Covid has changed that. There’s suddenly been a rash of drivers who: steal the food, claim to have mistakenly left it at the wrong door, drop the incorrect order off.. I even had an experience where the bag was dropped off sopping wet with the contents rendered inedible. Instead of complaining, I’ve gone ahead and uninstalled the app, and would suggest to anyone reading or otherwise to do the same and try UberEats. I’m unsure of why there was a sudden drop in quality. Maybe Seamless is not paying enough where stealing the food is more worth it? Maybe they aren’t checking into the backgrounds of the drivers before hiring (a scary thought, considering our addresses can be recorded)? In any case, hopefully Seamless dies out, and a better service takes its place.

Fees are too high. This is a good service, but the fees seem to e high. There was a pandemic relief program that helped restaurants and delivery people, but customers are already used to feeling overcharged by the company that public perception that the company overcharges didn’t change. I’m not sure how going public was supposed to help this sort of business, it should be managed with a client/customer-centric model, meaning minimal margins, as opposed to the 30% it was used to keeping. It’s a good service that manages to be a burden rather than a boon. If it could realize the cost savings it of operating in the cloud, it would pass the savings on to restaurants and customers, and not need to pour cash down the drain on six figure salaries for sales and account executives, who unnecessarily pay New York City rents.

Watch for delivery tip scam. The food was great as usual and it arrived within 15 minutes of ordering even though it said 45-60 minutes of delivery time. However, when the delivery man handed me the food, he asked ‘where’s my tip’ because it wasn’t included in the order. He quickly flashed the receipt at me but wouldn’t let me hold it. I looked puzzled and felt bad as I didn’t have any cash because I thought seamless generally handled this by card. He then said don’t worry about it, took the receipt with him and hurried away. I went to my emailed receipt and saw that a 15% tip ($5.06) was included in my total. This guy couldn’t gyp me, but he will try gyp you - this was definitely not a mistake.